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assignment_v2: import assignment policy controllers/models/services/job/policy/specs

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This commit is contained in:
Tanmay Sharma
2025-08-11 09:06:30 +05:30
parent 304c938260
commit b2ada112d7
22 changed files with 2214 additions and 90 deletions
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app/models/concerns/auto_assignment_handler.rb
+9 -2
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@@ -14,11 +14,18 @@ module AutoAssignmentHandler
return unless conversation_status_changed_to_open?
return unless should_run_auto_assignment?
::AutoAssignment::AgentAssignmentService.new(conversation: self, allowed_agent_ids: inbox.member_ids_with_assignment_capacity).perform
if inbox.assignment_v2_enabled?
# Use Assignment V2 system
AssignmentV2::AssignmentJob.perform_later(conversation_id: id)
else
# Use legacy assignment system
::AutoAssignment::AgentAssignmentService.new(conversation: self, allowed_agent_ids: inbox.member_ids_with_assignment_capacity).perform
end
end
def should_run_auto_assignment?
return false unless inbox.enable_auto_assignment?
# Check auto assignment is enabled (either legacy or v2)
return false unless inbox.auto_assignment_enabled?
# run only if assignee is blank or doesn't have access to inbox
assignee.blank? || inbox.members.exclude?(assignee)