fix rubocop
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@@ -46,7 +46,7 @@ RSpec.describe AutoAssignment::AssignmentService do
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it 'only assigns open conversations' do
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resolved_conversation = create(:conversation, inbox: inbox, assignee: nil, status: 'resolved')
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assigned_count = service.perform_bulk_assignment(limit: 10)
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service.perform_bulk_assignment(limit: 10)
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expect(conversation.reload.assignee).to eq(agent)
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expect(resolved_conversation.reload.assignee).to be_nil
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@@ -54,7 +54,7 @@ RSpec.describe AutoAssignment::AssignmentService do
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it 'does not reassign already assigned conversations' do
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assigned_conversation = create(:conversation, inbox: inbox, assignee: agent)
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unassigned_conversation = create(:conversation, inbox: inbox, assignee: nil)
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create(:conversation, inbox: inbox, assignee: nil)
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assigned_count = service.perform_bulk_assignment(limit: 10)
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@@ -95,16 +95,16 @@ RSpec.describe AutoAssignment::AssignmentService do
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end
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it 'assigns conversations with oldest last_activity_at first' do
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old_conversation = create(:conversation,
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inbox: inbox,
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assignee: nil,
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created_at: 2.hours.ago,
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last_activity_at: 2.hours.ago)
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new_conversation = create(:conversation,
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inbox: inbox,
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assignee: nil,
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created_at: 1.hour.ago,
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last_activity_at: 1.hour.ago)
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old_conversation = create(:conversation,
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inbox: inbox,
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assignee: nil,
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created_at: 2.hours.ago,
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last_activity_at: 2.hours.ago)
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new_conversation = create(:conversation,
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inbox: inbox,
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assignee: nil,
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created_at: 1.hour.ago,
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last_activity_at: 1.hour.ago)
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service.perform_bulk_assignment(limit: 1)
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@@ -130,23 +130,27 @@ RSpec.describe AutoAssignment::AssignmentService do
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before do
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create(:inbox_member, inbox: inbox, user: agent2)
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allow(OnlineStatusTracker).to receive(:get_available_users).and_return({
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agent.id.to_s => 'online',
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agent2.id.to_s => 'online'
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})
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agent.id.to_s => 'online',
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agent2.id.to_s => 'online'
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})
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end
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context 'when fair distribution is enabled' do
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before do
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allow(inbox).to receive(:auto_assignment_config).and_return({
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'fair_distribution_limit' => 2,
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'fair_distribution_window' => 3600
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})
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'fair_distribution_limit' => 2,
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'fair_distribution_window' => 3600
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})
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end
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it 'respects the assignment limit per agent' do
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# Mock agent1 at limit
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allow_any_instance_of(AutoAssignment::RateLimiter).to receive(:within_limit?) do |limiter|
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limiter.agent == agent ? false : true
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instance_double(AutoAssignment::RateLimiter)
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allow(AutoAssignment::RateLimiter).to receive(:new) do |args|
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limiter = instance_double(AutoAssignment::RateLimiter)
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allow(limiter).to receive(:within_limit?).and_return(args[:agent] != agent)
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allow(limiter).to receive(:track_assignment)
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limiter
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end
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unassigned_conversation = create(:conversation, inbox: inbox, assignee: nil)
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@@ -176,7 +180,7 @@ RSpec.describe AutoAssignment::AssignmentService do
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end
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# Move forward past the window
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Timecop.freeze(Time.current + 2.hours) do
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Timecop.freeze(2.hours.from_now) do
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new_convo = create(:conversation, inbox: inbox, assignee: nil)
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service.perform_bulk_assignment(limit: 1)
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expect(new_convo.reload.assignee).not_to be_nil
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@@ -197,7 +201,7 @@ RSpec.describe AutoAssignment::AssignmentService do
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context 'with round robin assignment' do
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it 'distributes conversations evenly among agents' do
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conversations = 4.times.map { create(:conversation, inbox: inbox, assignee: nil) }
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conversations = Array.new(4) { create(:conversation, inbox: inbox, assignee: nil) }
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service.perform_bulk_assignment(limit: 4)
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@@ -210,4 +214,4 @@ RSpec.describe AutoAssignment::AssignmentService do
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end
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end
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end
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end
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end
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@@ -1,4 +1,6 @@
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RSpec.describe AutoAssignment::InboxRoundRobinService do
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require 'rails_helper'
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describe AutoAssignment::InboxRoundRobinService do
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subject(:inbox_round_robin_service) { described_class.new(inbox: inbox) }
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let!(:account) { create(:account) }
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@@ -7,20 +7,17 @@ RSpec.describe AutoAssignment::RoundRobinSelector do
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let(:agent1) { create(:user, account: account, role: :agent, availability: :online) }
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let(:agent2) { create(:user, account: account, role: :agent, availability: :online) }
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let(:agent3) { create(:user, account: account, role: :agent, availability: :online) }
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before do
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@member1 = create(:inbox_member, inbox: inbox, user: agent1)
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@member2 = create(:inbox_member, inbox: inbox, user: agent2)
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@member3 = create(:inbox_member, inbox: inbox, user: agent3)
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end
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let(:member1) { create(:inbox_member, inbox: inbox, user: agent1) }
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let(:member2) { create(:inbox_member, inbox: inbox, user: agent2) }
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let(:member3) { create(:inbox_member, inbox: inbox, user: agent3) }
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describe '#select_agent' do
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context 'when agents are available' do
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let(:available_agents) { [@member1, @member2, @member3] }
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let(:available_agents) { [member1, member2, member3] }
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it 'returns an agent from the available list' do
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selected_agent = selector.select_agent(available_agents)
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expect(selected_agent).not_to be_nil
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expect([agent1, agent2, agent3]).to include(selected_agent)
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end
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@@ -28,11 +25,11 @@ RSpec.describe AutoAssignment::RoundRobinSelector do
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it 'uses round robin service for selection' do
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round_robin_service = instance_double(AutoAssignment::InboxRoundRobinService)
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allow(AutoAssignment::InboxRoundRobinService).to receive(:new).and_return(round_robin_service)
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expect(round_robin_service).to receive(:available_agent).with(
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allowed_agent_ids: [agent1.id.to_s, agent2.id.to_s, agent3.id.to_s]
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).and_return(agent1)
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selected_agent = selector.select_agent(available_agents)
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expect(selected_agent).to eq(agent1)
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end
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@@ -47,9 +44,9 @@ RSpec.describe AutoAssignment::RoundRobinSelector do
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context 'when one agent is available' do
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it 'returns that agent' do
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selected_agent = selector.select_agent([@member1])
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selected_agent = selector.select_agent([member1])
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expect(selected_agent).to eq(agent1)
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end
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end
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end
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end
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end
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