diff --git a/app/javascript/dashboard/components-next/AssignmentPolicy/components/ExclusionRules.vue b/app/javascript/dashboard/components-next/AssignmentPolicy/components/ExclusionRules.vue
index 3ac7dfd5f..6282e18c9 100644
--- a/app/javascript/dashboard/components-next/AssignmentPolicy/components/ExclusionRules.vue
+++ b/app/javascript/dashboard/components-next/AssignmentPolicy/components/ExclusionRules.vue
@@ -20,7 +20,7 @@ const excludedLabels = defineModel('excludedLabels', {
 
 const excludeOlderThanMinutes = defineModel('excludeOlderThanMinutes', {
   type: Number,
-  default: 10,
+  default: null,
 });
 
 // Duration limits: 10 minutes to 999 days (in minutes)
diff --git a/app/javascript/dashboard/components-next/input/DurationInput.vue b/app/javascript/dashboard/components-next/input/DurationInput.vue
index 7a9fbc12d..b0597648a 100644
--- a/app/javascript/dashboard/components-next/input/DurationInput.vue
+++ b/app/javascript/dashboard/components-next/input/DurationInput.vue
@@ -32,6 +32,7 @@ const convertToMinutes = newValue => {
 
 const transformedValue = computed({
   get() {
+    if (duration.value == null) return null;
     if (unit.value === DURATION_UNITS.MINUTES) return duration.value;
     if (unit.value === DURATION_UNITS.HOURS)
       return Math.floor(duration.value / 60);
@@ -41,6 +42,10 @@ const transformedValue = computed({
     return 0;
   },
   set(newValue) {
+    if (newValue == null || newValue === '') {
+      duration.value = null;
+      return;
+    }
     let minuteValue = convertToMinutes(newValue);
 
     duration.value = Math.min(Math.max(minuteValue, props.min), props.max);
@@ -53,6 +58,7 @@ const transformedValue = computed({
 // this might create some confusion, especially when saving
 // this watcher fixes it by rounding the duration basically, to the nearest unit value
 watch(unit, () => {
+  if (duration.value == null) return;
   let adjustedValue = convertToMinutes(transformedValue.value);
   duration.value = Math.min(Math.max(adjustedValue, props.min), props.max);
 });
diff --git a/app/javascript/dashboard/routes/dashboard/settings/assignmentPolicy/pages/AgentCapacityEditPage.vue b/app/javascript/dashboard/routes/dashboard/settings/assignmentPolicy/pages/AgentCapacityEditPage.vue
index 390608733..31d0fa3e1 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/assignmentPolicy/pages/AgentCapacityEditPage.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/assignmentPolicy/pages/AgentCapacityEditPage.vue
@@ -81,7 +81,7 @@ const formData = computed(() => ({
       ...(selectedPolicy.value?.exclusionRules?.excludedLabels || []),
     ],
     excludeOlderThanHours:
-      selectedPolicy.value?.exclusionRules?.excludeOlderThanHours || 10,
+      selectedPolicy.value?.exclusionRules?.excludeOlderThanHours ?? null,
   },
   inboxCapacityLimits:
     selectedPolicy.value?.inboxCapacityLimits?.map(limit => ({
diff --git a/app/javascript/dashboard/routes/dashboard/settings/assignmentPolicy/pages/components/AgentCapacityPolicyForm.vue b/app/javascript/dashboard/routes/dashboard/settings/assignmentPolicy/pages/components/AgentCapacityPolicyForm.vue
index 24c4f0a38..ec82e0c16 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/assignmentPolicy/pages/components/AgentCapacityPolicyForm.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/assignmentPolicy/pages/components/AgentCapacityPolicyForm.vue
@@ -17,7 +17,7 @@ const props = defineProps({
       enabled: false,
       exclusionRules: {
         excludedLabels: [],
-        excludeOlderThanHours: 10,
+        excludeOlderThanHours: null,
       },
       inboxCapacityLimits: [],
     }),
@@ -84,7 +84,7 @@ const state = reactive({
   description: '',
   exclusionRules: {
     excludedLabels: [],
-    excludeOlderThanHours: 10,
+    excludeOlderThanHours: null,
   },
   inboxCapacityLimits: [],
 });
@@ -120,7 +120,7 @@ const resetForm = () => {
     description: '',
     exclusionRules: {
       excludedLabels: [],
-      excludeOlderThanHours: 10,
+      excludeOlderThanHours: null,
     },
     inboxCapacityLimits: [],
   });