Merge branch 'develop' into feat/ui-lib

app/javascript/dashboard/api/channel/tiktokClient.js

@@ -0,0 +1,14 @@
+/* global axios */
+import ApiClient from '../ApiClient';
+
+class TiktokChannel extends ApiClient {
+  constructor() {
+    super('tiktok', { accountScoped: true });
+  }
+
+  generateAuthorization(payload) {
+    return axios.post(`${this.url}/authorization`, payload);
+  }
+}
+
+export default new TiktokChannel();

app/javascript/dashboard/api/channel/voice/twilioVoiceClient.js

@@ -0,0 +1,95 @@
+import { Device } from '@twilio/voice-sdk';
+import VoiceAPI from './voiceAPIClient';
+
+const createCallDisconnectedEvent = () => new CustomEvent('call:disconnected');
+
+class TwilioVoiceClient extends EventTarget {
+  constructor() {
+    super();
+    this.device = null;
+    this.activeConnection = null;
+    this.initialized = false;
+    this.inboxId = null;
+  }
+
+  async initializeDevice(inboxId) {
+    this.destroyDevice();
+
+    const response = await VoiceAPI.getToken(inboxId);
+    const { token, account_id } = response || {};
+    if (!token) throw new Error('Invalid token');
+
+    this.device = new Device(token, {
+      allowIncomingWhileBusy: true,
+      disableAudioContextSounds: true,
+      appParams: { account_id },
+    });
+
+    this.device.removeAllListeners();
+    this.device.on('connect', conn => {
+      this.activeConnection = conn;
+      conn.on('disconnect', this.onDisconnect);
+    });
+
+    this.device.on('disconnect', this.onDisconnect);
+
+    this.device.on('tokenWillExpire', async () => {
+      const r = await VoiceAPI.getToken(this.inboxId);
+      if (r?.token) this.device.updateToken(r.token);
+    });
+
+    this.initialized = true;
+    this.inboxId = inboxId;
+
+    return this.device;
+  }
+
+  get hasActiveConnection() {
+    return !!this.activeConnection;
+  }
+
+  endClientCall() {
+    if (this.activeConnection) {
+      this.activeConnection.disconnect();
+    }
+    this.activeConnection = null;
+    if (this.device) {
+      this.device.disconnectAll();
+    }
+  }
+
+  destroyDevice() {
+    if (this.device) {
+      this.device.destroy();
+    }
+    this.activeConnection = null;
+    this.device = null;
+    this.initialized = false;
+    this.inboxId = null;
+  }
+
+  async joinClientCall({ to, conversationId }) {
+    if (!this.device || !this.initialized || !to) return null;
+    if (this.activeConnection) return this.activeConnection;
+
+    const params = {
+      To: to,
+      is_agent: 'true',
+      conversation_id: conversationId,
+    };
+
+    const connection = await this.device.connect({ params });
+    this.activeConnection = connection;
+
+    connection.on('disconnect', this.onDisconnect);
+
+    return connection;
+  }
+
+  onDisconnect = () => {
+    this.activeConnection = null;
+    this.dispatchEvent(createCallDisconnectedEvent());
+  };
+}
+
+export default new TwilioVoiceClient();

app/javascript/dashboard/api/channel/voice/voiceAPIClient.js

@@ -0,0 +1,40 @@
+/* global axios */
+import ApiClient from '../../ApiClient';
+import ContactsAPI from '../../contacts';
+
+class VoiceAPI extends ApiClient {
+  constructor() {
+    super('voice', { accountScoped: true });
+  }
+
+  // eslint-disable-next-line class-methods-use-this
+  initiateCall(contactId, inboxId) {
+    return ContactsAPI.initiateCall(contactId, inboxId).then(r => r.data);
+  }
+
+  leaveConference(inboxId, conversationId) {
+    return axios
+      .delete(`${this.baseUrl()}/inboxes/${inboxId}/conference`, {
+        params: { conversation_id: conversationId },
+      })
+      .then(r => r.data);
+  }
+
+  joinConference({ conversationId, inboxId, callSid }) {
+    return axios
+      .post(`${this.baseUrl()}/inboxes/${inboxId}/conference`, {
+        conversation_id: conversationId,
+        call_sid: callSid,
+      })
+      .then(r => r.data);
+  }
+
+  getToken(inboxId) {
+    if (!inboxId) return Promise.reject(new Error('Inbox ID is required'));
+    return axios
+      .get(`${this.baseUrl()}/inboxes/${inboxId}/conference/token`)
+      .then(r => r.data);
+  }
+}
+
+export default new VoiceAPI();

app/javascript/dashboard/api/specs/tiktokClient.spec.js

@@ -0,0 +1,35 @@
+import ApiClient from '../ApiClient';
+import tiktokClient from '../channel/tiktokClient';
+
+describe('#TiktokClient', () => {
+  it('creates correct instance', () => {
+    expect(tiktokClient).toBeInstanceOf(ApiClient);
+    expect(tiktokClient).toHaveProperty('generateAuthorization');
+  });
+
+  describe('#generateAuthorization', () => {
+    const originalAxios = window.axios;
+    const originalPathname = window.location.pathname;
+    const axiosMock = {
+      post: vi.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+      window.history.pushState({}, '', '/app/accounts/1/settings');
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+      window.history.pushState({}, '', originalPathname);
+    });
+
+    it('posts to the authorization endpoint', () => {
+      tiktokClient.generateAuthorization({ state: 'test-state' });
+      expect(axiosMock.post).toHaveBeenCalledWith(
+        '/api/v1/accounts/1/tiktok/authorization',
+        { state: 'test-state' }
+      );
+    });
+  });
+});

app/javascript/dashboard/api/yearInReview.js

@@ -0,0 +1,16 @@
+/* global axios */
+import ApiClient from './ApiClient';
+
+class YearInReviewAPI extends ApiClient {
+  constructor() {
+    super('year_in_review', { accountScoped: true, apiVersion: 'v2' });
+  }
+
+  get(year) {
+    return axios.get(`${this.url}`, {
+      params: { year },
+    });
+  }
+}
+
+export default new YearInReviewAPI();

app/javascript/dashboard/components-next/Contacts/ContactsForm/ContactsForm.vue

@@ -44,6 +44,7 @@ const SOCIAL_CONFIG = {
   LINKEDIN: 'i-ri-linkedin-box-fill',
   FACEBOOK: 'i-ri-facebook-circle-fill',
   INSTAGRAM: 'i-ri-instagram-line',
+  TIKTOK: 'i-ri-tiktok-fill',
   TWITTER: 'i-ri-twitter-x-fill',
   GITHUB: 'i-ri-github-fill',
 };
@@ -65,6 +66,7 @@ const defaultState = {
       facebook: '',
       github: '',
       instagram: '',
+      tiktok: '',
       linkedin: '',
       twitter: '',
     },

app/javascript/dashboard/components-next/Contacts/ContactsForm/CreateNewContactDialog.vue

@@ -40,7 +40,12 @@ defineExpose({ dialogRef, contactsFormRef, onSuccess });
 </script>
 
 <template>
-  <Dialog ref="dialogRef" width="3xl" @confirm="handleDialogConfirm">
+  <Dialog
+    ref="dialogRef"
+    width="3xl"
+    overflow-y-auto
+    @confirm="handleDialogConfirm"
+  >
     <ContactsForm
       ref="contactsFormRef"
       is-new-contact

app/javascript/dashboard/components-next/Contacts/VoiceCallButton.vue

@@ -6,6 +6,7 @@ import { useMapGetter, useStore } from 'dashboard/composables/store';
 import { INBOX_TYPES } from 'dashboard/helper/inbox';
 import { useAlert } from 'dashboard/composables';
 import { frontendURL, conversationUrl } from 'dashboard/helper/URLHelper';
+import { useCallsStore } from 'dashboard/stores/calls';
 
 import Button from 'dashboard/components-next/button/Button.vue';
 import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
@@ -67,6 +68,17 @@ const startCall = async inboxId => {
       contactId: props.contactId,
       inboxId,
     });
+    const { call_sid: callSid, conversation_id: conversationId } = response;
+
+    // Add call to store immediately so widget shows
+    const callsStore = useCallsStore();
+    callsStore.addCall({
+      callSid,
+      conversationId,
+      inboxId,
+      callDirection: 'outbound',
+    });
+
     useAlert(t('CONTACT_PANEL.CALL_INITIATED'));
     navigateToConversation(response?.conversation_id);
   } catch (error) {

app/javascript/dashboard/components-next/ConversationWorkflow/AttributeListItem.vue

@@ -0,0 +1,88 @@
+<script setup>
+import Button from 'dashboard/components-next/button/Button.vue';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+import AttributeBadge from 'dashboard/components-next/CustomAttributes/AttributeBadge.vue';
+import { computed } from 'vue';
+
+const props = defineProps({
+  attribute: {
+    type: Object,
+    required: true,
+  },
+  badges: {
+    type: Array,
+    default: () => [],
+  },
+});
+
+const emit = defineEmits(['edit', 'delete']);
+
+const iconByType = {
+  text: 'i-lucide-align-justify',
+  checkbox: 'i-lucide-circle-check-big',
+  list: 'i-lucide-list',
+  date: 'i-lucide-calendar',
+  link: 'i-lucide-link',
+  number: 'i-lucide-hash',
+};
+
+const attributeIcon = computed(() => {
+  const typeKey = props.attribute.type?.toLowerCase();
+  return iconByType[typeKey] || 'i-lucide-align-justify';
+});
+</script>
+
+<template>
+  <div
+    class="flex flex-col gap-2 p-4 bg-n-solid-1 rounded-2xl outline outline-1 outline-n-container"
+  >
+    <div class="flex flex-wrap gap-2 justify-between items-center">
+      <div class="flex flex-wrap gap-2 items-center min-w-0">
+        <h4 class="text-sm font-medium truncate text-n-slate-12">
+          {{ attribute.label }}
+        </h4>
+        <div class="w-px h-3 bg-n-strong" />
+        <div class="flex gap-2 items-center text-sm text-n-slate-11">
+          <div class="flex items-center gap-1.5 text-n-slate-11">
+            <Icon :icon="attributeIcon" class="size-4" />
+            <span class="text-sm">{{ attribute.type }}</span>
+          </div>
+          <div class="w-px h-3 bg-n-weak" />
+          <div class="flex items-center gap-1.5 text-n-slate-11">
+            <Icon icon="i-lucide-key-round" class="size-4" />
+            <span class="line-clamp-1 text-sm">{{ attribute.value }}</span>
+          </div>
+        </div>
+      </div>
+      <div class="flex gap-2 items-center">
+        <AttributeBadge
+          v-for="badge in badges"
+          :key="badge.type"
+          :type="badge.type"
+        />
+        <div
+          v-if="badges.length > 0"
+          class="w-px h-3 bg-n-strong ltr:ml-1.5 rtl:mr-1.5"
+        />
+        <Button
+          icon="i-lucide-pencil-line"
+          size="sm"
+          color="slate"
+          ghost
+          @click="emit('edit', attribute)"
+        />
+        <div class="w-px h-3 bg-n-strong" />
+        <Button
+          icon="i-lucide-trash"
+          size="sm"
+          color="slate"
+          ghost
+          @click="emit('delete', attribute)"
+        />
+      </div>
+    </div>
+    <p class="mb-0 text-sm text-n-slate-11">
+      {{ attribute.attribute_description || attribute.description || '' }}
+    </p>
+  </div>
+</template>

app/javascript/dashboard/components-next/CustomAttributes/AttributeBadge.vue

@@ -0,0 +1,42 @@
+<script setup>
+import { computed } from 'vue';
+import { useI18n } from 'vue-i18n';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+
+const props = defineProps({
+  type: {
+    type: String,
+    default: 'resolution',
+    validator: value => ['pre-chat', 'resolution'].includes(value),
+  },
+});
+
+const { t } = useI18n();
+
+const attributeConfig = {
+  'pre-chat': {
+    colorClass: 'text-n-blue-11',
+    icon: 'i-lucide-message-circle',
+    labelKey: 'ATTRIBUTES_MGMT.BADGES.PRE_CHAT',
+  },
+  resolution: {
+    colorClass: 'text-n-teal-11',
+    icon: 'i-lucide-circle-check-big',
+    labelKey: 'ATTRIBUTES_MGMT.BADGES.RESOLUTION',
+  },
+};
+const config = computed(
+  () => attributeConfig[props.type] || attributeConfig.resolution
+);
+</script>
+
+<template>
+  <div
+    class="flex gap-1 justify-center items-center px-1.5 py-1 rounded-md shadow outline-1 outline outline-n-container bg-n-solid-2"
+  >
+    <Icon :icon="config.icon" class="size-4" :class="config.colorClass" />
+    <span class="text-xs" :class="config.colorClass">{{
+      t(config.labelKey)
+    }}</span>
+  </div>
+</template>

app/javascript/dashboard/components-next/Editor/Editor.vue

@@ -24,6 +24,7 @@ const props = defineProps({
   allowSignature: { type: Boolean, default: false },
   sendWithSignature: { type: Boolean, default: false },
   channelType: { type: String, default: '' },
+  medium: { type: String, default: '' },
 });
 
 const emit = defineEmits(['update:modelValue']);
@@ -106,6 +107,7 @@ watch(
         :allow-signature="allowSignature"
         :send-with-signature="sendWithSignature"
         :channel-type="channelType"
+        :medium="medium"
         @input="handleInput"
         @focus="handleFocus"
         @blur="handleBlur"

app/javascript/dashboard/components-next/NewConversation/ComposeConversation.vue

@@ -9,6 +9,8 @@ import { useAlert } from 'dashboard/composables';
 import { ExceptionWithMessage } from 'shared/helpers/CustomErrors';
 import { debounce } from '@chatwoot/utils';
 import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
+import { emitter } from 'shared/helpers/mitt';
+import { BUS_EVENTS } from 'shared/constants/busEvents';
 import {
   searchContacts,
   createNewContact,
@@ -226,6 +228,8 @@ const keyboardEvents = {
     action: () => {
       if (showComposeNewConversation.value) {
         showComposeNewConversation.value = false;
+        emit('close');
+        emitter.emit(BUS_EVENTS.NEW_CONVERSATION_MODAL, false);
       }
     },
   },

app/javascript/dashboard/components-next/NewConversation/components/ActionButtons.vue

@@ -4,6 +4,7 @@ import { useI18n } from 'vue-i18n';
 import { useUISettings } from 'dashboard/composables/useUISettings';
 import { useFileUpload } from 'dashboard/composables/useFileUpload';
 import { vOnClickOutside } from '@vueuse/components';
+import { useEventListener } from '@vueuse/core';
 import { ALLOWED_FILE_TYPES } from 'shared/constants/messages';
 import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
 import FileUpload from 'vue-upload-component';
@@ -163,6 +164,20 @@ const keyboardEvents = {
   },
 };
 useKeyboardEvents(keyboardEvents);
+
+const onPaste = e => {
+  if (!props.isEmailOrWebWidgetInbox) return;
+
+  const files = e.clipboardData?.files;
+  if (!files?.length) return;
+
+  Array.from(files).forEach(file => {
+    const { name, type, size } = file;
+    onFileUpload({ file, name, type, size });
+  });
+};
+
+useEventListener(document, 'paste', onPaste);
 </script>
 
 <template>

app/javascript/dashboard/components-next/NewConversation/components/ComposeNewConversationForm.vue

@@ -6,6 +6,7 @@ import { INBOX_TYPES } from 'dashboard/helper/inbox';
 import {
   appendSignature,
   removeSignature,
+  getEffectiveChannelType,
 } from 'dashboard/helper/editorHelper';
 import {
   buildContactableInboxesList,
@@ -86,6 +87,12 @@ const whatsappMessageTemplates = computed(() =>
 
 const inboxChannelType = computed(() => props.targetInbox?.channelType || '');
 
+const inboxMedium = computed(() => props.targetInbox?.medium || '');
+
+const effectiveChannelType = computed(() =>
+  getEffectiveChannelType(inboxChannelType.value, inboxMedium.value)
+);
+
 const validationRules = computed(() => ({
   selectedContact: { required },
   targetInbox: { required },
@@ -193,6 +200,7 @@ const setSelectedContact = async ({ value, action, ...rest }) => {
 
 const handleInboxAction = ({ value, action, ...rest }) => {
   v$.value.$reset();
+  state.message = '';
   emit('updateTargetInbox', { ...rest });
   showInboxesDropdown.value = false;
   state.attachedFiles = [];
@@ -202,21 +210,27 @@ const removeSignatureFromMessage = () => {
   // Always remove the signature from message content when inbox/contact is removed
   // to ensure no leftover signature content remains
   if (props.messageSignature) {
-    state.message = removeSignature(state.message, props.messageSignature);
+    state.message = removeSignature(
+      state.message,
+      props.messageSignature,
+      effectiveChannelType.value
+    );
   }
 };
 
 const removeTargetInbox = value => {
   v$.value.$reset();
   removeSignatureFromMessage();
+  state.message = '';
   emit('updateTargetInbox', value);
   state.attachedFiles = [];
 };
 
 const clearSelectedContact = () => {
-  emit('clearSelectedContact');
-  state.attachedFiles = [];
   removeSignatureFromMessage();
+  emit('clearSelectedContact');
+  state.message = '';
+  state.attachedFiles = [];
 };
 
 const onClickInsertEmoji = emoji => {
@@ -227,12 +241,16 @@ const handleAddSignature = signature => {
   state.message = appendSignature(
     state.message,
     signature,
-    inboxChannelType.value
+    effectiveChannelType.value
   );
 };
 
 const handleRemoveSignature = signature => {
-  state.message = removeSignature(state.message, signature);
+  state.message = removeSignature(
+    state.message,
+    signature,
+    effectiveChannelType.value
+  );
 };
 
 const handleAttachFile = files => {
@@ -356,10 +374,10 @@ const shouldShowMessageEditor = computed(() => {
       v-model="state.message"
       :message-signature="messageSignature"
       :send-with-signature="sendWithSignature"
-      :is-email-or-web-widget-inbox="inboxTypes.isEmailOrWebWidget"
       :has-errors="validationStates.isMessageInvalid"
       :has-attachments="state.attachedFiles.length > 0"
       :channel-type="inboxChannelType"
+      :medium="targetInbox?.medium || ''"
     />
 
     <AttachmentPreviews

app/javascript/dashboard/components-next/NewConversation/components/MessageEditor.vue

@@ -1,122 +1,49 @@
 <script setup>
-import { ref, watch, nextTick } from 'vue';
+import { computed } from 'vue';
 import { useI18n } from 'vue-i18n';
-import {
-  appendSignature,
-  removeSignature,
-} from 'dashboard/helper/editorHelper';
 
 import Editor from 'dashboard/components-next/Editor/Editor.vue';
-import TextArea from 'dashboard/components-next/textarea/TextArea.vue';
-import CannedResponse from 'dashboard/components/widgets/conversation/CannedResponse.vue';
 
 const props = defineProps({
-  isEmailOrWebWidgetInbox: { type: Boolean, required: true },
   hasErrors: { type: Boolean, default: false },
   hasAttachments: { type: Boolean, default: false },
   sendWithSignature: { type: Boolean, default: false },
   messageSignature: { type: String, default: '' },
   channelType: { type: String, default: '' },
+  medium: { type: String, default: '' },
 });
 
+const editorKey = computed(() => `editor-${props.channelType}-${props.medium}`);
+
 const { t } = useI18n();
 
 const modelValue = defineModel({
   type: String,
   default: '',
 });
-
-const state = ref({
-  hasSlashCommand: false,
-  showMentions: false,
-  mentionSearchKey: '',
-});
-
-watch(
-  modelValue,
-  newValue => {
-    if (props.isEmailOrWebWidgetInbox) return;
-
-    const bodyWithoutSignature = newValue
-      ? removeSignature(newValue, props.messageSignature)
-      : '';
-
-    // Check if message starts with slash
-    const startsWithSlash = bodyWithoutSignature.startsWith('/');
-
-    // Update slash command and mentions state
-    state.value = {
-      ...state.value,
-      hasSlashCommand: startsWithSlash,
-      showMentions: startsWithSlash,
-      mentionSearchKey: startsWithSlash ? bodyWithoutSignature.slice(1) : '',
-    };
-  },
-  { immediate: true }
-);
-
-const hideMention = () => {
-  state.value.showMentions = false;
-};
-
-const replaceText = async message => {
-  // Only append signature on replace if sendWithSignature is true
-  const finalMessage = props.sendWithSignature
-    ? appendSignature(message, props.messageSignature, props.channelType)
-    : message;
-
-  await nextTick();
-  modelValue.value = finalMessage;
-};
 </script>
 
 <template>
   <div class="flex-1 h-full" :class="[!hasAttachments && 'min-h-[200px]']">
-    <template v-if="isEmailOrWebWidgetInbox">
-      <Editor
-        v-model="modelValue"
-        :placeholder="
-          t('COMPOSE_NEW_CONVERSATION.FORM.MESSAGE_EDITOR.PLACEHOLDER')
-        "
-        class="[&>div]:!border-transparent [&>div]:px-4 [&>div]:py-4 [&>div]:!bg-transparent h-full [&_.ProseMirror-woot-style]:!max-h-[200px]"
-        :class="
-          hasErrors
-            ? '[&_.empty-node]:before:!text-n-ruby-9 [&_.empty-node]:dark:before:!text-n-ruby-9'
-            : ''
-        "
-        enable-variables
-        :show-character-count="false"
-        :signature="messageSignature"
-        allow-signature
-        :send-with-signature="sendWithSignature"
-        :channel-type="channelType"
-      />
-    </template>
-    <template v-else>
-      <TextArea
-        v-model="modelValue"
-        :placeholder="
-          t('COMPOSE_NEW_CONVERSATION.FORM.MESSAGE_EDITOR.PLACEHOLDER')
-        "
-        class="!px-0 [&>div]:!px-4 [&>div]:!border-transparent [&>div]:!bg-transparent"
-        :custom-text-area-class="
-          hasErrors
-            ? 'placeholder:!text-n-ruby-9 dark:placeholder:!text-n-ruby-9'
-            : ''
-        "
-        auto-height
-        allow-signature
-        :signature="messageSignature"
-        :send-with-signature="sendWithSignature"
-      >
-        <CannedResponse
-          v-if="state.showMentions && state.hasSlashCommand"
-          v-on-clickaway="hideMention"
-          class="normal-editor__canned-box"
-          :search-key="state.mentionSearchKey"
-          @replace="replaceText"
-        />
-      </TextArea>
-    </template>
+    <Editor
+      :key="editorKey"
+      v-model="modelValue"
+      :placeholder="
+        t('COMPOSE_NEW_CONVERSATION.FORM.MESSAGE_EDITOR.PLACEHOLDER')
+      "
+      class="[&>div]:!border-transparent [&>div]:px-4 [&>div]:py-4 [&>div]:!bg-transparent h-full [&_.ProseMirror-woot-style]:!max-h-[200px]"
+      :class="
+        hasErrors
+          ? '[&_.empty-node]:before:!text-n-ruby-9 [&_.empty-node]:dark:before:!text-n-ruby-9'
+          : ''
+      "
+      enable-variables
+      :show-character-count="false"
+      :signature="messageSignature"
+      allow-signature
+      :send-with-signature="sendWithSignature"
+      :channel-type="channelType"
+      :medium="medium"
+    />
   </div>
 </template>

app/javascript/dashboard/components-next/button/Button.vue

@@ -146,7 +146,7 @@ const STYLE_CONFIG = {
       solid:
         'bg-n-teal-9 text-white hover:enabled:bg-n-teal-10 focus-visible:bg-n-teal-10 outline-transparent',
       faded:
-        'bg-n-teal-9/10 text-n-slate-12 hover:enabled:bg-n-teal-9/20 focus-visible:bg-n-teal-9/20 outline-transparent',
+        'bg-n-teal-9/10 text-n-teal-11 hover:enabled:bg-n-teal-9/20 focus-visible:bg-n-teal-9/20 outline-transparent',
       outline:
         'text-n-teal-11 hover:enabled:bg-n-teal-9/10 focus-visible:bg-n-teal-9/10 outline-n-teal-9',
       link: 'text-n-teal-9 hover:enabled:underline focus-visible:underline outline-transparent',

app/javascript/dashboard/components-next/captain/pageComponents/emptyStates/DocumentPageEmptyState.vue

@@ -1,5 +1,6 @@
 <script setup>
 import { useAccount } from 'dashboard/composables/useAccount';
+import { useBranding } from 'shared/composables/useBranding';
 import EmptyStateLayout from 'dashboard/components-next/EmptyStateLayout.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
 import DocumentCard from 'dashboard/components-next/captain/assistant/DocumentCard.vue';
@@ -9,6 +10,8 @@ import { documentsList } from 'dashboard/components-next/captain/pageComponents/
 const emit = defineEmits(['click']);
 const { isOnChatwootCloud } = useAccount();
 
+const { replaceInstallationName } = useBranding();
+
 const onClick = () => {
   emit('click');
 };
@@ -35,7 +38,7 @@ const onClick = () => {
           v-for="(document, index) in documentsList.slice(0, 5)"
           :id="document.id"
           :key="`document-${index}`"
-          :name="document.name"
+          :name="replaceInstallationName(document.name)"
           :assistant="document.assistant"
           :external-link="document.external_link"
           :created-at="document.created_at"

app/javascript/dashboard/components-next/captain/pageComponents/emptyStates/ResponsePageEmptyState.vue

@@ -1,5 +1,6 @@
 <script setup>
 import { useAccount } from 'dashboard/composables/useAccount';
+import { useBranding } from 'shared/composables/useBranding';
 import EmptyStateLayout from 'dashboard/components-next/EmptyStateLayout.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
 import ResponseCard from 'dashboard/components-next/captain/assistant/ResponseCard.vue';
@@ -26,6 +27,7 @@ const isApproved = computed(() => props.variant === 'approved');
 const isPending = computed(() => props.variant === 'pending');
 
 const { isOnChatwootCloud } = useAccount();
+const { replaceInstallationName } = useBranding();
 
 const onClick = () => {
   emit('click');
@@ -63,8 +65,8 @@ const onClearFilters = () => {
           v-for="(response, index) in responsesList.slice(0, 5)"
           :id="response.id"
           :key="`response-${index}`"
-          :question="response.question"
-          :answer="response.answer"
+          :question="replaceInstallationName(response.question)"
+          :answer="replaceInstallationName(response.answer)"
           :status="response.status"
           :assistant="response.assistant"
           :created-at="response.created_at"

app/javascript/dashboard/components-next/icon/provider.js

@@ -13,6 +13,7 @@ export function useChannelIcon(inbox) {
     'Channel::WebWidget': 'i-woot-website',
     'Channel::Whatsapp': 'i-woot-whatsapp',
     'Channel::Instagram': 'i-woot-instagram',
+    'Channel::Tiktok': 'i-woot-tiktok',
     'Channel::Voice': 'i-ri-phone-fill',
   };
 

app/javascript/dashboard/components-next/icon/specs/provider.spec.js

@@ -61,6 +61,12 @@ describe('useChannelIcon', () => {
     expect(icon).toBe('i-woot-instagram');
   });
 
+  it('returns correct icon for TikTok channel', () => {
+    const inbox = { channel_type: 'Channel::Tiktok' };
+    const { value: icon } = useChannelIcon(inbox);
+    expect(icon).toBe('i-woot-tiktok');
+  });
+
   describe('TwilioSms channel', () => {
     it('returns chat icon for regular Twilio SMS channel', () => {
       const inbox = { channel_type: 'Channel::TwilioSms' };

app/javascript/dashboard/components-next/message/Message.vue

@@ -28,6 +28,7 @@ import ImageBubble from './bubbles/Image.vue';
 import FileBubble from './bubbles/File.vue';
 import AudioBubble from './bubbles/Audio.vue';
 import VideoBubble from './bubbles/Video.vue';
+import EmbedBubble from './bubbles/Embed.vue';
 import InstagramStoryBubble from './bubbles/InstagramStory.vue';
 import EmailBubble from './bubbles/Email/Index.vue';
 import UnsupportedBubble from './bubbles/Unsupported.vue';
@@ -317,6 +318,7 @@ const componentToRender = computed(() => {
       if (fileType === ATTACHMENT_TYPES.AUDIO) return AudioBubble;
       if (fileType === ATTACHMENT_TYPES.VIDEO) return VideoBubble;
       if (fileType === ATTACHMENT_TYPES.IG_REEL) return VideoBubble;
+      if (fileType === ATTACHMENT_TYPES.EMBED) return EmbedBubble;
       if (fileType === ATTACHMENT_TYPES.LOCATION) return LocationBubble;
     }
     // Attachment content is the name of the contact

app/javascript/dashboard/components-next/message/MessageMeta.vue

@@ -20,6 +20,7 @@ const {
   isAWhatsAppChannel,
   isAnEmailChannel,
   isAnInstagramChannel,
+  isATiktokChannel,
 } = useInbox();
 
 const {
@@ -60,7 +61,8 @@ const isSent = computed(() => {
     isAFacebookInbox.value ||
     isASmsInbox.value ||
     isATelegramChannel.value ||
-    isAnInstagramChannel.value
+    isAnInstagramChannel.value ||
+    isATiktokChannel.value
   ) {
     return sourceId.value && status.value === MESSAGE_STATUS.SENT;
   }
@@ -78,7 +80,8 @@ const isDelivered = computed(() => {
     isAWhatsAppChannel.value ||
     isATwilioChannel.value ||
     isASmsInbox.value ||
-    isAFacebookInbox.value
+    isAFacebookInbox.value ||
+    isATiktokChannel.value
   ) {
     return sourceId.value && status.value === MESSAGE_STATUS.DELIVERED;
   }
@@ -100,7 +103,8 @@ const isRead = computed(() => {
     isAWhatsAppChannel.value ||
     isATwilioChannel.value ||
     isAFacebookInbox.value ||
-    isAnInstagramChannel.value
+    isAnInstagramChannel.value ||
+    isATiktokChannel.value
   ) {
     return sourceId.value && status.value === MESSAGE_STATUS.READ;
   }

app/javascript/dashboard/components-next/message/bubbles/Embed.vue

@@ -0,0 +1,30 @@
+<script setup>
+import { computed } from 'vue';
+import BaseBubble from './Base.vue';
+import { useMessageContext } from '../provider.js';
+import { useI18n } from 'vue-i18n';
+
+const { attachments } = useMessageContext();
+const { t } = useI18n();
+
+const attachment = computed(() => {
+  return attachments.value[0];
+});
+</script>
+
+<template>
+  <BaseBubble class="overflow-hidden p-3" data-bubble-name="embed">
+    <div
+      class="w-full max-w-[360px] sm:max-w-[420px] min-h-[520px] h-[70vh] max-h-[680px]"
+    >
+      <iframe
+        class="w-full h-full border-0 rounded-lg"
+        :title="t('CHAT_LIST.ATTACHMENTS.embed.CONTENT')"
+        :src="attachment.dataUrl"
+        loading="lazy"
+        allow="autoplay; encrypted-media; picture-in-picture"
+        allowfullscreen
+      />
+    </div>
+  </BaseBubble>
+</template>

app/javascript/dashboard/components-next/message/constants.js

@@ -49,6 +49,7 @@ export const ATTACHMENT_TYPES = {
   STORY_MENTION: 'story_mention',
   CONTACT: 'contact',
   IG_REEL: 'ig_reel',
+  EMBED: 'embed',
   IG_POST: 'ig_post',
   IG_STORY: 'ig_story',
 };

app/javascript/dashboard/components-next/sidebar/Sidebar.vue

@@ -9,11 +9,14 @@ import { useI18n } from 'vue-i18n';
 import { useStorage } from '@vueuse/core';
 import { useSidebarKeyboardShortcuts } from './useSidebarKeyboardShortcuts';
 import { vOnClickOutside } from '@vueuse/components';
+import { emitter } from 'shared/helpers/mitt';
+import { BUS_EVENTS } from 'shared/constants/busEvents';
 
 import Button from 'dashboard/components-next/button/Button.vue';
 import SidebarGroup from './SidebarGroup.vue';
 import SidebarProfileMenu from './SidebarProfileMenu.vue';
 import SidebarChangelogCard from './SidebarChangelogCard.vue';
+import YearInReviewBanner from '../year-in-review/YearInReviewBanner.vue';
 import ChannelLeaf from './ChannelLeaf.vue';
 import SidebarAccountSwitcher from './SidebarAccountSwitcher.vue';
 import Logo from 'next/icon/Logo.vue';
@@ -96,6 +99,15 @@ const closeMobileSidebar = () => {
   emit('closeMobileSidebar');
 };
 
+const onComposeOpen = toggleFn => {
+  toggleFn();
+  emitter.emit(BUS_EVENTS.NEW_CONVERSATION_MODAL, true);
+};
+
+const onComposeClose = () => {
+  emitter.emit(BUS_EVENTS.NEW_CONVERSATION_MODAL, false);
+};
+
 const newReportRoutes = () => [
   {
     name: 'Reports Agent',
@@ -623,14 +635,14 @@ const menuItems = computed(() => {
             {{ searchShortcut }}
           </span>
         </RouterLink>
-        <ComposeConversation align-position="right">
+        <ComposeConversation align-position="right" @close="onComposeClose">
           <template #trigger="{ toggle }">
             <Button
               icon="i-lucide-pen-line"
               color="slate"
               size="sm"
               class="!h-7 !bg-n-solid-3 dark:!bg-n-black/30 !outline-n-weak !text-n-slate-11"
-              @click="toggle"
+              @click="onComposeOpen(toggle)"
             />
           </template>
         </ComposeConversation>
@@ -651,6 +663,7 @@ const menuItems = computed(() => {
       <div
         class="pointer-events-none absolute inset-x-0 -top-[31px] h-8 bg-gradient-to-t from-n-solid-2 to-transparent"
       />
+      <YearInReviewBanner />
       <SidebarChangelogCard
         v-if="isOnChatwootCloud && !isACustomBrandedInstance"
       />

app/javascript/dashboard/components-next/sidebar/SidebarProfileMenu.vue

@@ -1,11 +1,13 @@
 <script setup>
-import { computed } from 'vue';
+import { ref, computed } from 'vue';
 import Auth from 'dashboard/api/auth';
 import { useMapGetter } from 'dashboard/composables/store';
 import { useI18n } from 'vue-i18n';
+import { useUISettings } from 'dashboard/composables/useUISettings';
 import Avatar from 'next/avatar/Avatar.vue';
 import SidebarProfileMenuStatus from './SidebarProfileMenuStatus.vue';
 import { FEATURE_FLAGS } from 'dashboard/featureFlags';
+import YearInReviewModal from 'dashboard/components-next/year-in-review/YearInReviewModal.vue';
 
 import {
   DropdownContainer,
@@ -22,6 +24,7 @@ defineOptions({
 });
 
 const { t } = useI18n();
+const { uiSettings } = useUISettings();
 
 const currentUser = useMapGetter('getCurrentUser');
 const currentUserAvailability = useMapGetter('getCurrentUserAvailability');
@@ -31,6 +34,29 @@ const isFeatureEnabledonAccount = useMapGetter(
   'accounts/isFeatureEnabledonAccount'
 );
 
+const showYearInReviewModal = ref(false);
+
+const bannerClosedKey = computed(() => {
+  return `yir_closed_${accountId.value}_2025`;
+});
+
+const isBannerClosed = computed(() => {
+  return uiSettings.value?.[bannerClosedKey.value] === true;
+});
+
+const showYearInReviewMenuItem = computed(() => {
+  return isBannerClosed.value;
+});
+
+const openYearInReviewModal = () => {
+  showYearInReviewModal.value = true;
+  emit('close');
+};
+
+const closeYearInReviewModal = () => {
+  showYearInReviewModal.value = false;
+};
+
 const showChatSupport = computed(() => {
   return (
     isFeatureEnabledonAccount.value(
@@ -42,6 +68,13 @@ const showChatSupport = computed(() => {
 
 const menuItems = computed(() => {
   return [
+    {
+      show: showYearInReviewMenuItem.value,
+      showOnCustomBrandedInstance: false,
+      label: t('SIDEBAR_ITEMS.YEAR_IN_REVIEW'),
+      icon: 'i-lucide-gift',
+      click: openYearInReviewModal,
+    },
     {
       show: showChatSupport.value,
       showOnCustomBrandedInstance: false,
@@ -157,4 +190,9 @@ const allowedMenuItems = computed(() => {
       </template>
     </DropdownBody>
   </DropdownContainer>
+
+  <YearInReviewModal
+    :show="showYearInReviewModal"
+    @close="closeYearInReviewModal"
+  />
 </template>

app/javascript/dashboard/components-next/year-in-review/ShareModal.vue

@@ -0,0 +1,239 @@
+<script setup>
+import { ref } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { toPng } from 'html-to-image';
+
+const props = defineProps({
+  show: {
+    type: Boolean,
+    default: false,
+  },
+  slideElement: {
+    type: Object,
+    default: null,
+  },
+  slideBackground: {
+    type: String,
+    required: true,
+  },
+  year: {
+    type: [Number, String],
+    required: true,
+  },
+});
+
+const emit = defineEmits(['close']);
+
+const { t } = useI18n();
+
+const isGenerating = ref(false);
+const shareImageUrl = ref(null);
+
+const generateImage = async () => {
+  if (!props.slideElement) return;
+
+  isGenerating.value = true;
+  try {
+    let slideElement = props.slideElement;
+
+    if (slideElement && '$el' in slideElement) {
+      slideElement = slideElement.$el;
+    }
+
+    if (!slideElement) {
+      // eslint-disable-next-line no-console
+      console.error('No slide element found');
+      return;
+    }
+
+    const colorMap = {
+      'bg-[#5BD58A]': '#5BD58A',
+      'bg-[#60a5fa]': '#60a5fa',
+      'bg-[#fb923c]': '#fb923c',
+      'bg-[#f87171]': '#f87171',
+      'bg-[#fbbf24]': '#fbbf24',
+    };
+    const bgColor = colorMap[props.slideBackground] || '#ffffff';
+
+    const dataUrl = await toPng(slideElement, {
+      pixelRatio: 1.2,
+      backgroundColor: bgColor,
+      // Skip font/CSS embedding to avoid CORS issues with CDN stylesheets
+      // See: https://github.com/bubkoo/html-to-image/issues/49#issuecomment-762222100
+      fontEmbedCSS: '',
+      cacheBust: true,
+    });
+
+    const img = new Image();
+    img.src = dataUrl;
+    await new Promise((resolve, reject) => {
+      img.onload = resolve;
+      img.onerror = reject;
+    });
+
+    const finalCanvas = document.createElement('canvas');
+    const borderSize = 20;
+    const bottomPadding = 50;
+
+    finalCanvas.width = img.width + borderSize * 2;
+    finalCanvas.height = img.height + borderSize * 2 + bottomPadding;
+
+    const ctx = finalCanvas.getContext('2d');
+
+    ctx.fillStyle = 'white';
+    ctx.fillRect(0, 0, finalCanvas.width, finalCanvas.height);
+
+    ctx.drawImage(img, borderSize, borderSize);
+
+    ctx.fillStyle = '#1f2d3d';
+    ctx.font = 'normal 16px system-ui, -apple-system, sans-serif';
+    ctx.textAlign = 'left';
+    ctx.fillText(
+      t('YEAR_IN_REVIEW.SHARE_MODAL.BRANDING'),
+      borderSize,
+      img.height + borderSize + 35
+    );
+
+    const logo = new Image();
+    logo.src = '/brand-assets/logo.svg';
+    await new Promise(resolve => {
+      logo.onload = resolve;
+    });
+
+    const logoHeight = 30;
+    const logoWidth = (logo.width / logo.height) * logoHeight;
+    const logoX = finalCanvas.width - borderSize - logoWidth;
+    const logoY = img.height + borderSize + 15;
+
+    ctx.drawImage(logo, logoX, logoY, logoWidth, logoHeight);
+
+    shareImageUrl.value = finalCanvas.toDataURL('image/png');
+  } catch (err) {
+    // Handle errors silently for now
+    // eslint-disable-next-line no-console
+    console.error('Failed to generate image:', err);
+  } finally {
+    isGenerating.value = false;
+  }
+};
+
+const downloadImage = () => {
+  if (!shareImageUrl.value) return;
+
+  const link = document.createElement('a');
+  link.href = shareImageUrl.value;
+  link.download = `chatwoot-year-in-review-${props.year}.png`;
+  link.click();
+};
+
+const shareImage = async () => {
+  if (!shareImageUrl.value) return;
+
+  try {
+    const response = await fetch(shareImageUrl.value);
+    const blob = await response.blob();
+    const file = new File([blob], `chatwoot-year-in-review-${props.year}.png`, {
+      type: 'image/png',
+    });
+
+    if (
+      navigator.share &&
+      navigator.canShare &&
+      navigator.canShare({ files: [file] })
+    ) {
+      await navigator.share({
+        title: t('YEAR_IN_REVIEW.SHARE_MODAL.SHARE_TITLE', {
+          year: props.year,
+        }),
+        text: t('YEAR_IN_REVIEW.SHARE_MODAL.SHARE_TEXT', { year: props.year }),
+        files: [file],
+      });
+      return;
+    }
+
+    downloadImage();
+  } catch (err) {
+    // Fallback to download if sharing fails
+    downloadImage();
+  }
+};
+
+const close = () => {
+  shareImageUrl.value = null;
+  emit('close');
+};
+
+const handleOpen = async () => {
+  if (props.show && !shareImageUrl.value) {
+    await generateImage();
+  }
+};
+
+defineExpose({ handleOpen });
+</script>
+
+<template>
+  <Teleport to="body">
+    <div
+      v-if="show"
+      class="fixed inset-0 bg-black bg-opacity-90 flex items-center justify-center z-[10001]"
+      @click="close"
+    >
+      <div v-if="isGenerating" class="flex items-center justify-center">
+        <div class="text-center">
+          <div
+            class="inline-block w-12 h-12 border-4 rounded-full border-white border-t-transparent animate-spin"
+          />
+          <p class="mt-4 text-sm text-white">
+            {{ t('YEAR_IN_REVIEW.SHARE_MODAL.PREPARING') }}
+          </p>
+        </div>
+      </div>
+
+      <div
+        v-else-if="shareImageUrl"
+        class="max-w-2xl w-full mx-4 flex flex-col gap-6 bg-slate-800 rounded-2xl p-6"
+        @click.stop
+      >
+        <div class="flex items-center justify-between">
+          <h3 class="text-xl font-medium text-white">
+            {{ t('YEAR_IN_REVIEW.SHARE_MODAL.TITLE') }}
+          </h3>
+          <button
+            class="w-10 h-10 flex items-center justify-center rounded-full text-white hover:bg-white hover:bg-opacity-20 transition-colors"
+            @click="close"
+          >
+            <i class="i-lucide-x w-6 h-6" />
+          </button>
+        </div>
+
+        <div>
+          <img
+            :src="shareImageUrl"
+            alt="Year in Review"
+            class="w-full h-auto"
+          />
+        </div>
+
+        <div class="flex gap-3">
+          <button
+            class="flex-[2] px-4 py-3 flex items-center justify-center gap-2 rounded-full text-white bg-white bg-opacity-20 hover:bg-opacity-30 transition-colors"
+            @click="downloadImage"
+          >
+            <i class="i-lucide-download w-5 h-5" />
+            <span class="text-sm font-medium">{{
+              t('YEAR_IN_REVIEW.SHARE_MODAL.DOWNLOAD')
+            }}</span>
+          </button>
+
+          <button
+            class="w-10 h-10 flex items-center justify-center rounded-full text-white bg-white bg-opacity-20 hover:bg-opacity-30 transition-colors"
+            @click="shareImage"
+          >
+            <i class="i-lucide-share-2 w-5 h-5" />
+          </button>
+        </div>
+      </div>
+    </div>
+  </Teleport>
+</template>

app/javascript/dashboard/components-next/year-in-review/YearInReviewBanner.vue

@@ -0,0 +1,88 @@
+<script setup>
+import { ref, computed } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useUISettings } from 'dashboard/composables/useUISettings';
+import { useStoreGetters } from 'dashboard/composables/store';
+import YearInReviewModal from './YearInReviewModal.vue';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+
+const yearInReviewBannerImage =
+  '/assets/images/dashboard/year-in-review/year-in-review-sidebar.png';
+const { t } = useI18n();
+const { uiSettings, updateUISettings } = useUISettings();
+const getters = useStoreGetters();
+const showModal = ref(false);
+const modalRef = ref(null);
+
+const currentYear = 2025;
+
+const isACustomBrandedInstance =
+  getters['globalConfig/isACustomBrandedInstance'];
+
+const bannerClosedKey = computed(() => {
+  const accountId = getters.getCurrentAccountId.value;
+  return `yir_closed_${accountId}_${currentYear}`;
+});
+
+const isBannerClosed = computed(() => {
+  return uiSettings.value?.[bannerClosedKey.value] === true;
+});
+
+const shouldShowBanner = computed(
+  () => !isBannerClosed.value && !isACustomBrandedInstance.value
+);
+
+const openModal = () => {
+  showModal.value = true;
+};
+
+const closeModal = () => {
+  showModal.value = false;
+};
+
+const closeBanner = event => {
+  event.stopPropagation();
+  updateUISettings({ [bannerClosedKey.value]: true });
+};
+</script>
+
+<template>
+  <div v-if="shouldShowBanner" class="relative">
+    <div
+      class="mx-2 my-1 p-3 bg-n-iris-9 rounded-lg cursor-pointer hover:shadow-md transition-all"
+      @click="openModal"
+    >
+      <div class="flex items-start justify-between gap-2 mb-3">
+        <span
+          class="text-sm font-semibold text-white leading-tight tracking-tight flex-1"
+        >
+          {{ t('YEAR_IN_REVIEW.BANNER.TITLE', { year: currentYear }) }}
+        </span>
+        <button
+          class="inline-flex items-center justify-center rounded hover:bg-white hover:bg-opacity-20 transition-colors p-0"
+          @click="closeBanner"
+        >
+          <Icon
+            icon="i-lucide-x size-4 mt-0.5 text-n-slate-1 dark:text-n-slate-12"
+          />
+        </button>
+      </div>
+
+      <div class="flex flex-col gap-3">
+        <img
+          :src="yearInReviewBannerImage"
+          alt="Year in Review"
+          class="w-full h-auto rounded"
+        />
+        <button
+          class="w-full px-3 py-2 bg-white text-n-iris-9 text-xs font-medium rounded-mdtracking-tight"
+          @click.stop="openModal"
+        >
+          {{ t('YEAR_IN_REVIEW.BANNER.BUTTON') }}
+        </button>
+      </div>
+    </div>
+
+    <YearInReviewModal ref="modalRef" :show="showModal" @close="closeModal" />
+  </div>
+</template>

app/javascript/dashboard/components-next/year-in-review/YearInReviewModal.vue

@@ -0,0 +1,389 @@
+<script setup>
+import { ref, computed, watch, nextTick } from 'vue';
+import { useI18n } from 'vue-i18n';
+import YearInReviewAPI from 'dashboard/api/yearInReview';
+import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
+import { useUISettings } from 'dashboard/composables/useUISettings';
+import { useStoreGetters } from 'dashboard/composables/store';
+import { useTrack } from 'dashboard/composables';
+import { YEAR_IN_REVIEW_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
+import IntroSlide from './slides/IntroSlide.vue';
+import ConversationsSlide from './slides/ConversationsSlide.vue';
+import BusiestDaySlide from './slides/BusiestDaySlide.vue';
+import PersonalitySlide from './slides/PersonalitySlide.vue';
+import ThankYouSlide from './slides/ThankYouSlide.vue';
+import ShareModal from './ShareModal.vue';
+
+const props = defineProps({
+  show: {
+    type: Boolean,
+    default: false,
+  },
+});
+
+const emit = defineEmits(['close']);
+
+const { t } = useI18n();
+const { uiSettings } = useUISettings();
+const getters = useStoreGetters();
+const isOpen = ref(false);
+const currentSlide = ref(0);
+const yearData = ref(null);
+const isLoading = ref(false);
+const error = ref(null);
+const slideRefs = ref([]);
+const showShareModal = ref(false);
+const shareModalRef = ref(null);
+const drumrollAudio = ref(null);
+
+const hasConversations = computed(() => {
+  return yearData.value?.total_conversations > 0;
+});
+
+const totalSlides = computed(() => {
+  if (!hasConversations.value) {
+    return 3;
+  }
+  return 5;
+});
+
+const slideIndexMap = computed(() => {
+  if (!hasConversations.value) {
+    return [0, 1, 4];
+  }
+  return [0, 1, 2, 3, 4];
+});
+
+const currentVisualSlide = computed(() => {
+  return slideIndexMap.value.indexOf(currentSlide.value);
+});
+
+const slideBackgrounds = [
+  'bg-[#5BD58A]',
+  'bg-[#60a5fa]',
+  'bg-[#fb923c]',
+  'bg-[#f87171]',
+  'bg-[#fbbf24]',
+];
+
+const playDrumroll = () => {
+  try {
+    if (!drumrollAudio.value) {
+      drumrollAudio.value = new Audio('/audio/dashboard/drumroll.mp3');
+      drumrollAudio.value.volume = 0.5;
+    }
+
+    drumrollAudio.value.currentTime = 0;
+    drumrollAudio.value.play().catch(err => {
+      // eslint-disable-next-line no-console
+      console.log('Could not play drumroll:', err);
+    });
+  } catch (err) {
+    // eslint-disable-next-line no-console
+    console.log('Error playing drumroll:', err);
+  }
+};
+
+const fetchYearInReviewData = async () => {
+  const year = 2025;
+  const accountId = getters.getCurrentAccountId.value;
+  const cacheKey = `year_in_review_${accountId}_${year}`;
+
+  const cachedData = uiSettings.value?.[cacheKey];
+
+  if (cachedData) {
+    yearData.value = cachedData;
+    return;
+  }
+
+  isLoading.value = true;
+  error.value = null;
+  try {
+    const response = await YearInReviewAPI.get(year);
+    yearData.value = response.data;
+  } catch (err) {
+    error.value = err.message;
+  } finally {
+    isLoading.value = false;
+  }
+};
+
+const nextSlide = () => {
+  if (currentSlide.value < 4) {
+    useTrack(YEAR_IN_REVIEW_EVENTS.NEXT_CLICKED);
+    if (!hasConversations.value && currentSlide.value === 1) {
+      currentSlide.value = 4;
+    } else {
+      currentSlide.value += 1;
+    }
+  }
+};
+
+const previousSlide = () => {
+  if (currentSlide.value > 0) {
+    if (!hasConversations.value && currentSlide.value === 4) {
+      currentSlide.value = 1;
+    } else {
+      currentSlide.value -= 1;
+    }
+  }
+};
+
+const goToSlide = visualIndex => {
+  currentSlide.value = slideIndexMap.value[visualIndex];
+};
+
+const close = () => {
+  currentSlide.value = 0;
+  isOpen.value = false;
+  yearData.value = null;
+  isLoading.value = false;
+  error.value = null;
+
+  emit('close');
+};
+
+const open = () => {
+  useTrack(YEAR_IN_REVIEW_EVENTS.MODAL_OPENED);
+  isOpen.value = true;
+  fetchYearInReviewData();
+  playDrumroll();
+};
+
+const currentSlideBackground = computed(
+  () => slideBackgrounds[currentSlide.value]
+);
+
+const shareCurrentSlide = async () => {
+  useTrack(YEAR_IN_REVIEW_EVENTS.SHARE_CLICKED);
+  showShareModal.value = true;
+  nextTick(() => {
+    if (shareModalRef.value) {
+      shareModalRef.value.handleOpen();
+    }
+  });
+};
+
+const closeShareModal = () => {
+  showShareModal.value = false;
+};
+
+const keyboardEvents = {
+  Escape: { action: close },
+  ArrowLeft: { action: previousSlide },
+  ArrowRight: { action: nextSlide },
+};
+
+useKeyboardEvents(keyboardEvents);
+
+defineExpose({ open, close });
+
+watch(
+  () => props.show,
+  newValue => {
+    if (newValue) {
+      open();
+    }
+  }
+);
+</script>
+
+<template>
+  <Teleport to="body">
+    <div
+      v-if="isOpen"
+      class="fixed inset-0 z-[9999] bg-black font-interDisplay"
+    >
+      <div class="relative w-full h-full overflow-hidden">
+        <div
+          v-if="isLoading"
+          class="flex items-center justify-center w-full h-full bg-n-slate-2"
+        >
+          <div class="text-center">
+            <div
+              class="inline-block w-12 h-12 border-4 rounded-full border-n-slate-6 border-t-n-slate-11 animate-spin"
+            />
+            <p class="mt-4 text-sm text-n-slate-11">
+              {{ t('YEAR_IN_REVIEW.LOADING') }}
+            </p>
+          </div>
+        </div>
+
+        <div
+          v-else-if="error"
+          class="flex items-center justify-center w-full h-full bg-n-slate-2"
+        >
+          <div class="text-center">
+            <p class="text-lg font-semibold text-red-600">
+              {{ t('YEAR_IN_REVIEW.ERROR') }}
+            </p>
+            <p class="mt-2 text-sm text-n-slate-11">{{ error }}</p>
+            <button
+              class="mt-4 px-4 py-2 rounded-full text-n-slate-12 dark:text-n-slate-1 bg-white bg-opacity-20 hover:bg-opacity-30 transition-colors"
+              @click="close"
+            >
+              <span class="text-sm font-medium">{{
+                t('YEAR_IN_REVIEW.CLOSE')
+              }}</span>
+            </button>
+          </div>
+        </div>
+
+        <div
+          v-else-if="yearData"
+          class="relative w-full h-full"
+          :class="currentSlideBackground"
+        >
+          <Transition
+            enter-active-class="transition-all duration-300 ease-out"
+            leave-active-class="transition-all duration-300 ease-out"
+            enter-from-class="opacity-0 translate-x-[30px]"
+            leave-to-class="opacity-0 -translate-x-[30px]"
+          >
+            <IntroSlide
+              v-if="currentSlide === 0"
+              :key="0"
+              :ref="el => (slideRefs[0] = el)"
+              :year="yearData.year"
+            />
+          </Transition>
+
+          <Transition
+            enter-active-class="transition-all duration-300 ease-out"
+            leave-active-class="transition-all duration-300 ease-out"
+            enter-from-class="opacity-0 translate-x-[30px]"
+            leave-to-class="opacity-0 -translate-x-[30px]"
+          >
+            <ConversationsSlide
+              v-if="currentSlide === 1"
+              :key="1"
+              :ref="el => (slideRefs[1] = el)"
+              :total-conversations="yearData.total_conversations"
+            />
+          </Transition>
+
+          <Transition
+            enter-active-class="transition-all duration-300 ease-out"
+            leave-active-class="transition-all duration-300 ease-out"
+            enter-from-class="opacity-0 translate-x-[30px]"
+            leave-to-class="opacity-0 -translate-x-[30px]"
+          >
+            <BusiestDaySlide
+              v-if="
+                currentSlide === 2 && hasConversations && yearData.busiest_day
+              "
+              :key="2"
+              :ref="el => (slideRefs[2] = el)"
+              :busiest-day="yearData.busiest_day"
+            />
+          </Transition>
+
+          <Transition
+            enter-active-class="transition-all duration-300 ease-out"
+            leave-active-class="transition-all duration-300 ease-out"
+            enter-from-class="opacity-0 translate-x-[30px]"
+            leave-to-class="opacity-0 -translate-x-[30px]"
+          >
+            <PersonalitySlide
+              v-if="
+                currentSlide === 3 &&
+                hasConversations &&
+                yearData.support_personality
+              "
+              :key="3"
+              :ref="el => (slideRefs[3] = el)"
+              :support-personality="yearData.support_personality"
+            />
+          </Transition>
+
+          <Transition
+            enter-active-class="transition-all duration-300 ease-out"
+            leave-active-class="transition-all duration-300 ease-out"
+            enter-from-class="opacity-0 translate-x-[30px]"
+            leave-to-class="opacity-0 -translate-x-[30px]"
+          >
+            <ThankYouSlide
+              v-if="currentSlide === 4"
+              :key="4"
+              :ref="el => (slideRefs[4] = el)"
+              :year="yearData.year"
+            />
+          </Transition>
+
+          <div
+            class="absolute bottom-8 left-0 right-0 flex items-center justify-between px-8"
+          >
+            <button
+              v-if="currentSlide > 0"
+              class="px-4 py-2 flex items-center gap-2 rounded-full text-n-slate-12 dark:text-n-slate-1 bg-white bg-opacity-20 hover:bg-opacity-30 transition-colors"
+              @click="previousSlide"
+            >
+              <i class="i-lucide-chevron-left w-5 h-5" />
+              <span class="text-sm font-medium">
+                {{ t('YEAR_IN_REVIEW.NAVIGATION.PREVIOUS') }}
+              </span>
+            </button>
+            <div v-else class="w-20" />
+
+            <div class="flex gap-2">
+              <button
+                v-for="index in totalSlides"
+                :key="index"
+                class="w-2 h-2 rounded-full transition-all"
+                :class="
+                  currentVisualSlide === index - 1
+                    ? 'bg-white w-8'
+                    : 'bg-white bg-opacity-50'
+                "
+                @click="goToSlide(index - 1)"
+              />
+            </div>
+
+            <button
+              class="px-4 py-2 flex items-center gap-2 rounded-full text-n-slate-12 dark:text-n-slate-1 bg-white bg-opacity-20 hover:bg-opacity-30 transition-colors"
+              :class="{ invisible: currentVisualSlide === totalSlides - 1 }"
+              @click="nextSlide"
+            >
+              <span
+                v-if="currentVisualSlide < totalSlides - 1"
+                class="text-sm font-medium"
+              >
+                {{ t('YEAR_IN_REVIEW.NAVIGATION.NEXT') }}
+              </span>
+              <i
+                v-if="currentVisualSlide < totalSlides - 1"
+                class="i-lucide-chevron-right w-5 h-5"
+              />
+            </button>
+          </div>
+
+          <button
+            class="absolute top-4 left-4 px-4 py-2 flex items-center gap-2 rounded-full text-n-slate-12 dark:text-n-slate-1 bg-white bg-opacity-20 hover:bg-opacity-30 transition-colors"
+            @click="shareCurrentSlide"
+          >
+            <i class="i-lucide-share-2 w-5 h-5" />
+            <span class="text-sm font-medium">{{
+              t('YEAR_IN_REVIEW.NAVIGATION.SHARE')
+            }}</span>
+          </button>
+
+          <button
+            class="absolute top-4 right-4 w-10 h-10 flex items-center justify-center rounded-full text-n-slate-12 dark:text-n-slate-1 hover:bg-white hover:bg-opacity-20 transition-colors"
+            @click="close"
+          >
+            <i class="i-lucide-x w-6 h-6" />
+          </button>
+        </div>
+      </div>
+    </div>
+
+    <ShareModal
+      ref="shareModalRef"
+      :show="showShareModal"
+      :slide-element="slideRefs[currentSlide]"
+      :slide-background="currentSlideBackground"
+      :year="yearData?.year"
+      @close="closeShareModal"
+    />
+  </Teleport>
+</template>

app/javascript/dashboard/components-next/year-in-review/slides/BusiestDaySlide.vue

@@ -0,0 +1,76 @@
+<script setup>
+import { computed } from 'vue';
+import { useI18n } from 'vue-i18n';
+
+const props = defineProps({
+  busiestDay: {
+    type: Object,
+    required: true,
+  },
+});
+
+const { t } = useI18n();
+
+const coffeeImage =
+  '/assets/images/dashboard/year-in-review/third-frame-coffee.png';
+const doubleQuotesImage =
+  '/assets/images/dashboard/year-in-review/double-quotes.png';
+
+const performanceHelperText = computed(() => {
+  const count = props.busiestDay.count;
+  if (count <= 5) return t('YEAR_IN_REVIEW.BUSIEST_DAY.COMPARISON.0_5');
+  if (count <= 10) return t('YEAR_IN_REVIEW.BUSIEST_DAY.COMPARISON.5_10');
+  if (count <= 25) return t('YEAR_IN_REVIEW.BUSIEST_DAY.COMPARISON.10_25');
+  if (count <= 50) return t('YEAR_IN_REVIEW.BUSIEST_DAY.COMPARISON.25_50');
+  if (count <= 100) return t('YEAR_IN_REVIEW.BUSIEST_DAY.COMPARISON.50_100');
+  if (count <= 500) return t('YEAR_IN_REVIEW.BUSIEST_DAY.COMPARISON.100_500');
+  return t('YEAR_IN_REVIEW.BUSIEST_DAY.COMPARISON.500_PLUS');
+});
+</script>
+
+<template>
+  <div class="absolute inset-0 flex items-center justify-center px-8 md:px-32">
+    <div class="flex flex-col gap-4 w-full max-w-3xl">
+      <div class="flex items-center justify-center flex-1">
+        <div class="flex items-center justify-between gap-6 flex-1 md:gap-16">
+          <div class="text-white flex gap-2 flex-col">
+            <div class="text-2xl lg:text-3xl xl:text-4xl tracking-tight">
+              {{ t('YEAR_IN_REVIEW.BUSIEST_DAY.TITLE') }}
+            </div>
+            <div class="text-6xl md:text-8xl lg:text-[140px] tracking-tighter">
+              {{ busiestDay.date }}
+            </div>
+          </div>
+
+          <img
+            :src="coffeeImage"
+            alt="Coffee"
+            class="w-auto h-32 md:h-56 lg:h-72"
+          />
+        </div>
+      </div>
+
+      <div class="flex flex-col gap-2 flex-1">
+        <div class="flex items-center justify-center gap-3 md:gap-8">
+          <img
+            :src="doubleQuotesImage"
+            alt="Quote"
+            class="w-8 h-8 md:w-12 md:h-12 lg:w-16 lg:h-16"
+          />
+          <div class="flex-1">
+            <p
+              class="text-xl md:text-3xl lg:text-4xl font-medium tracking-[-0.2px] text-n-slate-12 dark:text-n-slate-1"
+            >
+              {{
+                t('YEAR_IN_REVIEW.BUSIEST_DAY.MESSAGE', {
+                  count: busiestDay.count,
+                })
+              }}
+              {{ performanceHelperText }}
+            </p>
+          </div>
+        </div>
+      </div>
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components-next/year-in-review/slides/ConversationsSlide.vue

@@ -0,0 +1,94 @@
+<script setup>
+import { computed } from 'vue';
+import { useI18n } from 'vue-i18n';
+
+const props = defineProps({
+  totalConversations: {
+    type: Number,
+    required: true,
+  },
+});
+
+const { t } = useI18n();
+
+const cloudImage =
+  '/assets/images/dashboard/year-in-review/second-frame-cloud-icon.png';
+const doubleQuotesImage =
+  '/assets/images/dashboard/year-in-review/double-quotes.png';
+
+const hasData = computed(() => {
+  return props.totalConversations > 0;
+});
+
+const formatNumber = num => {
+  if (num >= 100000) {
+    return '100k+';
+  }
+  return new Intl.NumberFormat().format(num);
+};
+
+const performanceHelperText = computed(() => {
+  if (!hasData.value) {
+    return t('YEAR_IN_REVIEW.CONVERSATIONS.FALLBACK');
+  }
+
+  const count = props.totalConversations;
+  if (count <= 50) return t('YEAR_IN_REVIEW.CONVERSATIONS.COMPARISON.0_50');
+  if (count <= 100) return t('YEAR_IN_REVIEW.CONVERSATIONS.COMPARISON.50_100');
+  if (count <= 500) return t('YEAR_IN_REVIEW.CONVERSATIONS.COMPARISON.100_500');
+  if (count <= 2000)
+    return t('YEAR_IN_REVIEW.CONVERSATIONS.COMPARISON.500_2000');
+  if (count <= 10000)
+    return t('YEAR_IN_REVIEW.CONVERSATIONS.COMPARISON.2000_10000');
+  return t('YEAR_IN_REVIEW.CONVERSATIONS.COMPARISON.10000_PLUS');
+});
+</script>
+
+<template>
+  <div
+    class="absolute inset-0 flex items-center justify-center px-8 md:px-32 py-20"
+  >
+    <div
+      class="flex flex-col gap-16"
+      :class="totalConversations > 100 ? 'max-w-4xl' : 'max-w-3xl'"
+    >
+      <div class="flex items-center justify-center flex-1">
+        <div
+          class="flex items-center justify-between gap-6 flex-1"
+          :class="totalConversations > 100 ? 'md:gap-16' : 'md:gap-8'"
+        >
+          <div class="text-white flex gap-3 flex-col">
+            <div class="text-2xl md:text-3xl lg:text-4xl tracking-tight">
+              {{ t('YEAR_IN_REVIEW.CONVERSATIONS.TITLE') }}
+            </div>
+            <div class="text-6xl md:text-8xl lg:text-[180px] tracking-tighter">
+              {{ formatNumber(totalConversations) }}
+            </div>
+            <div class="text-2xl md:text-3xl lg:text-4xl tracking-tight -mt-2">
+              {{ t('YEAR_IN_REVIEW.CONVERSATIONS.SUBTITLE') }}
+            </div>
+          </div>
+
+          <img
+            :src="cloudImage"
+            alt="Cloud"
+            class="w-auto h-32 md:h-56 lg:h-80 -mr-2"
+          />
+        </div>
+      </div>
+
+      <div class="flex items-center justify-center gap-3 md:gap-6">
+        <img
+          :src="doubleQuotesImage"
+          alt="Quote"
+          class="w-8 h-8 md:w-12 md:h-12 lg:w-16 lg:h-16"
+        />
+        <p
+          class="text-xl md:text-3xl lg:text-4xl font-medium tracking-[-0.2px] text-n-slate-12 dark:text-n-slate-1"
+        >
+          {{ performanceHelperText }}
+        </p>
+      </div>
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components-next/year-in-review/slides/IntroSlide.vue

@@ -0,0 +1,43 @@
+<script setup>
+import { useI18n } from 'vue-i18n';
+
+defineProps({
+  year: {
+    type: Number,
+    required: true,
+  },
+});
+
+const candlesImagePath =
+  '/assets/images/dashboard/year-in-review/first-frame-candles.png';
+
+const { t } = useI18n();
+</script>
+
+<template>
+  <div
+    class="absolute inset-0 flex flex-col items-center justify-center text-black px-8 md:px-16 lg:px-24 py-10 md:py-16 lg:py-20 bg-cover bg-center min-h-[700px]"
+    :style="{
+      backgroundImage: `url('/assets/images/dashboard/year-in-review/first-frame-bg.png')`,
+    }"
+  >
+    <div class="text-center max-w-3xl">
+      <h1
+        class="text-8xl md:text-9xl lg:text-[220px] font-semibold mb-4 md:mb-6 leading-none tracking-tight text-n-slate-12 dark:text-n-slate-1"
+      >
+        {{ year }}
+      </h1>
+      <h2
+        class="text-3xl md:text-4xl lg:text-5xl font-medium mb-12 md:mb-16 lg:mb-20 text-n-slate-12 dark:text-n-slate-1"
+      >
+        {{ t('YEAR_IN_REVIEW.TITLE') }}
+      </h2>
+    </div>
+
+    <img
+      :src="candlesImagePath"
+      alt="Candles"
+      class="absolute bottom-0 left-1/2 transform -translate-x-1/2 w-auto h-32 md:h-48 lg:h-64"
+    />
+  </div>
+</template>

app/javascript/dashboard/components-next/year-in-review/slides/PersonalitySlide.vue

@@ -0,0 +1,99 @@
+<script setup>
+import { computed } from 'vue';
+import { useI18n } from 'vue-i18n';
+
+const props = defineProps({
+  supportPersonality: {
+    type: Object,
+    required: true,
+  },
+});
+
+const { t } = useI18n();
+
+const clockImage =
+  '/assets/images/dashboard/year-in-review/fourth-frame-clock.png';
+const doubleQuotesImage =
+  '/assets/images/dashboard/year-in-review/double-quotes.png';
+
+const formatResponseTime = seconds => {
+  if (seconds < 60) {
+    return 'less than a minute';
+  }
+  if (seconds < 3600) {
+    const minutes = Math.floor(seconds / 60);
+    return minutes === 1 ? '1 minute' : `${minutes} minutes`;
+  }
+  if (seconds < 86400) {
+    const hours = Math.floor(seconds / 3600);
+    return hours === 1 ? '1 hour' : `${hours} hours`;
+  }
+  return 'more than a day';
+};
+
+const personality = computed(() => {
+  const seconds = props.supportPersonality.avg_response_time_seconds;
+  const minutes = seconds / 60;
+
+  if (minutes < 2) {
+    return 'Swift Helper';
+  }
+  if (minutes < 5) {
+    return 'Quick Responder';
+  }
+  if (minutes < 15) {
+    return 'Steady Support';
+  }
+  return 'Thoughtful Advisor';
+});
+
+const personalityMessage = computed(() => {
+  const seconds = props.supportPersonality.avg_response_time_seconds;
+  const time = formatResponseTime(seconds);
+
+  const personalityKeyMap = {
+    'Swift Helper': 'SWIFT_HELPER',
+    'Quick Responder': 'QUICK_RESPONDER',
+    'Steady Support': 'STEADY_SUPPORT',
+    'Thoughtful Advisor': 'THOUGHTFUL_ADVISOR',
+  };
+
+  const key = personalityKeyMap[personality.value];
+  if (!key) return '';
+
+  return t(`YEAR_IN_REVIEW.PERSONALITY.MESSAGES.${key}`, { time });
+});
+</script>
+
+<template>
+  <div class="absolute inset-0 flex items-center justify-center px-8 md:px-32">
+    <div class="flex flex-col gap-9 max-w-3xl">
+      <div class="mb-4 md:mb-6">
+        <img :src="clockImage" alt="Clock" class="w-auto h-28" />
+        <div class="flex items-center justify-start flex-1 mt-9">
+          <div class="text-n-slate-1 dark:text-n-slate-12 flex gap-3 flex-col">
+            <div class="text-2xl md:text-4xl tracking-tight">
+              {{ t('YEAR_IN_REVIEW.PERSONALITY.TITLE') }}
+            </div>
+            <div class="text-6xl md:text-7xl lg:text-8xl tracking-tighter">
+              {{ personality }}
+            </div>
+          </div>
+        </div>
+      </div>
+
+      <div class="flex items-center justify-center gap-3 md:gap-6">
+        <img
+          :src="doubleQuotesImage"
+          alt="Quote"
+          class="w-8 h-8 md:w-12 md:h-12 lg:w-16 lg:h-16"
+        />
+        <p
+          class="text-xl md:text-3xl lg:text-3xl font-medium tracking-[-0.2px] text-n-slate-12 dark:text-n-slate-1"
+        >
+          {{ personalityMessage }}
+        </p>
+      </div>
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components-next/year-in-review/slides/ThankYouSlide.vue

@@ -0,0 +1,43 @@
+<script setup>
+import { useI18n } from 'vue-i18n';
+
+defineProps({
+  year: {
+    type: Number,
+    required: true,
+  },
+});
+
+const { t } = useI18n();
+
+const signatureImage =
+  '/assets/images/dashboard/year-in-review/fifth-frame-signature.png';
+</script>
+
+<template>
+  <div
+    class="absolute inset-0 flex items-center justify-center px-8 md:px-32 py-20"
+  >
+    <div class="flex flex-col items-start max-w-4xl">
+      <div
+        class="text-3xl md:text-5xl lg:text-6xl font-bold tracking-tight !leading-tight text-n-slate-12 dark:text-n-slate-1"
+      >
+        {{ t('YEAR_IN_REVIEW.THANK_YOU.TITLE', { year }) }}
+      </div>
+      <div
+        class="text-xl lg:text-3xl mt-8 font-medium !leading-snug text-n-slate-12 dark:text-n-slate-1"
+      >
+        {{
+          t('YEAR_IN_REVIEW.THANK_YOU.MESSAGE', { nextYear: Number(year) + 1 })
+        }}
+      </div>
+      <div class="mt-12">
+        <img
+          :src="signatureImage"
+          alt="Chatwoot Team Signature"
+          class="w-auto h-8 md:h-10"
+        />
+      </div>
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components/widgets/ChannelItem.vue

@@ -23,6 +23,10 @@ const hasInstagramConfigured = computed(() => {
   return window.chatwootConfig?.instagramAppId;
 });
 
+const hasTiktokConfigured = computed(() => {
+  return window.chatwootConfig?.tiktokAppId;
+});
+
 const isActive = computed(() => {
   const { key } = props.channel;
   if (Object.keys(props.enabledFeatures).length === 0) {
@@ -44,6 +48,10 @@ const isActive = computed(() => {
     );
   }
 
+  if (key === 'tiktok') {
+    return props.enabledFeatures.channel_tiktok && hasTiktokConfigured.value;
+  }
+
   if (key === 'voice') {
     return props.enabledFeatures.channel_voice;
   }
@@ -57,6 +65,7 @@ const isActive = computed(() => {
     'telegram',
     'line',
     'instagram',
+    'tiktok',
     'voice',
   ].includes(key);
 });

app/javascript/dashboard/components/widgets/FloatingCallWidget.vue

@@ -0,0 +1,184 @@
+<script setup>
+import { watch } from 'vue';
+import { useRouter } from 'vue-router';
+import { useStore } from 'vuex';
+import { useCallSession } from 'dashboard/composables/useCallSession';
+import WindowVisibilityHelper from 'dashboard/helper/AudioAlerts/WindowVisibilityHelper';
+import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
+
+const router = useRouter();
+const store = useStore();
+
+const {
+  activeCall,
+  incomingCalls,
+  hasActiveCall,
+  isJoining,
+  joinCall,
+  endCall: endCallSession,
+  rejectIncomingCall,
+  dismissCall,
+  formattedCallDuration,
+} = useCallSession();
+
+const getCallInfo = call => {
+  const conversation = store.getters.getConversationById(call?.conversationId);
+  const inbox = store.getters['inboxes/getInbox'](conversation?.inbox_id);
+  const sender = conversation?.meta?.sender;
+  return {
+    conversation,
+    inbox,
+    contactName: sender?.name || sender?.phone_number || 'Unknown caller',
+    inboxName: inbox?.name || 'Customer support',
+    avatar: sender?.avatar || sender?.thumbnail,
+  };
+};
+
+const handleEndCall = async () => {
+  const call = activeCall.value;
+  if (!call) return;
+
+  const inboxId = call.inboxId || getCallInfo(call).conversation?.inbox_id;
+  if (!inboxId) return;
+
+  await endCallSession({
+    conversationId: call.conversationId,
+    inboxId,
+  });
+};
+
+const handleJoinCall = async call => {
+  const { conversation } = getCallInfo(call);
+  if (!call || !conversation || isJoining.value) return;
+
+  // End current active call before joining new one
+  if (hasActiveCall.value) {
+    await handleEndCall();
+  }
+
+  const result = await joinCall({
+    conversationId: call.conversationId,
+    inboxId: conversation.inbox_id,
+    callSid: call.callSid,
+  });
+
+  if (result) {
+    router.push({
+      name: 'inbox_conversation',
+      params: { conversation_id: call.conversationId },
+    });
+  }
+};
+
+// Auto-join outbound calls when window is visible
+watch(
+  () => incomingCalls.value[0],
+  call => {
+    if (
+      call?.callDirection === 'outbound' &&
+      !hasActiveCall.value &&
+      WindowVisibilityHelper.isWindowVisible()
+    ) {
+      handleJoinCall(call);
+    }
+  },
+  { immediate: true }
+);
+</script>
+
+<template>
+  <div
+    v-if="incomingCalls.length || hasActiveCall"
+    class="fixed ltr:right-4 rtl:left-4 bottom-4 z-50 flex flex-col gap-2 w-72"
+  >
+    <!-- Incoming Calls (shown above active call) -->
+    <div
+      v-for="call in hasActiveCall ? incomingCalls : []"
+      :key="call.callSid"
+      class="flex items-center gap-3 p-4 bg-n-solid-2 rounded-xl shadow-xl outline outline-1 outline-n-strong"
+    >
+      <div class="animate-pulse ring-2 ring-n-teal-9 rounded-full inline-flex">
+        <Avatar
+          :src="getCallInfo(call).avatar"
+          :name="getCallInfo(call).contactName"
+          :size="40"
+          rounded-full
+        />
+      </div>
+      <div class="flex-1 min-w-0">
+        <p class="text-sm font-medium text-n-slate-12 truncate mb-0">
+          {{ getCallInfo(call).contactName }}
+        </p>
+        <p class="text-xs text-n-slate-11 truncate">
+          {{ getCallInfo(call).inboxName }}
+        </p>
+      </div>
+      <div class="flex shrink-0 gap-2">
+        <button
+          class="flex justify-center items-center w-10 h-10 bg-n-ruby-9 hover:bg-n-ruby-10 rounded-full transition-colors"
+          @click="dismissCall(call.callSid)"
+        >
+          <i class="text-lg text-white i-ph-phone-x-bold" />
+        </button>
+        <button
+          class="flex justify-center items-center w-10 h-10 bg-n-teal-9 hover:bg-n-teal-10 rounded-full transition-colors"
+          @click="handleJoinCall(call)"
+        >
+          <i class="text-lg text-white i-ph-phone-bold" />
+        </button>
+      </div>
+    </div>
+
+    <!-- Main Call Widget -->
+    <div
+      v-if="hasActiveCall || incomingCalls.length"
+      class="flex items-center gap-3 p-4 bg-n-solid-2 rounded-xl shadow-xl outline outline-1 outline-n-strong"
+    >
+      <div
+        class="ring-2 ring-n-teal-9 rounded-full inline-flex"
+        :class="{ 'animate-pulse': !hasActiveCall }"
+      >
+        <Avatar
+          :src="getCallInfo(activeCall || incomingCalls[0]).avatar"
+          :name="getCallInfo(activeCall || incomingCalls[0]).contactName"
+          :size="40"
+          rounded-full
+        />
+      </div>
+      <div class="flex-1 min-w-0">
+        <p class="text-sm font-medium text-n-slate-12 truncate mb-0">
+          {{ getCallInfo(activeCall || incomingCalls[0]).contactName }}
+        </p>
+        <p v-if="hasActiveCall" class="font-mono text-sm text-n-teal-9">
+          {{ formattedCallDuration }}
+        </p>
+        <p v-else class="text-xs text-n-slate-11">
+          {{
+            incomingCalls[0]?.callDirection === 'outbound'
+              ? $t('CONVERSATION.VOICE_WIDGET.OUTGOING_CALL')
+              : $t('CONVERSATION.VOICE_WIDGET.INCOMING_CALL')
+          }}
+        </p>
+      </div>
+      <div class="flex shrink-0 gap-2">
+        <button
+          class="flex justify-center items-center w-10 h-10 bg-n-ruby-9 hover:bg-n-ruby-10 rounded-full transition-colors"
+          @click="
+            hasActiveCall
+              ? handleEndCall()
+              : rejectIncomingCall(incomingCalls[0]?.callSid)
+          "
+        >
+          <i class="text-lg text-white i-ph-phone-x-bold" />
+        </button>
+        <button
+          v-if="!hasActiveCall"
+          class="flex justify-center items-center w-10 h-10 bg-n-teal-9 hover:bg-n-teal-10 rounded-full transition-colors"
+          @click="handleJoinCall(incomingCalls[0])"
+        >
+          <i class="text-lg text-white i-ph-phone-bold" />
+        </button>
+      </div>
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components/widgets/WootWriter/Editor.vue

@@ -54,6 +54,7 @@ import {
   getFormattingForEditor,
   getSelectionCoords,
   calculateMenuPosition,
+  getEffectiveChannelType,
 } from 'dashboard/helper/editorHelper';
 import {
   hasPressedEnterAndNotCmdOrShift,
@@ -81,6 +82,7 @@ const props = defineProps({
   // are triggered except when this flag is true
   allowSignature: { type: Boolean, default: false },
   channelType: { type: String, default: '' },
+  medium: { type: String, default: '' },
   showImageResizeToolbar: { type: Boolean, default: false }, // A kill switch to show or hide the image toolbar
   focusOnMount: { type: Boolean, default: true },
 });
@@ -105,10 +107,16 @@ const TYPING_INDICATOR_IDLE_TIME = 4000;
 const MAXIMUM_FILE_UPLOAD_SIZE = 4; // in MB
 const DEFAULT_FORMATTING = 'Context::Default';
 
+const effectiveChannelType = computed(() =>
+  getEffectiveChannelType(props.channelType, props.medium)
+);
+
 const editorSchema = computed(() => {
   if (!props.channelType) return messageSchema;
 
-  const formatType = props.isPrivate ? DEFAULT_FORMATTING : props.channelType;
+  const formatType = props.isPrivate
+    ? DEFAULT_FORMATTING
+    : effectiveChannelType.value;
   const formatting = getFormattingForEditor(formatType);
   return buildMessageSchema(formatting.marks, formatting.nodes);
 });
@@ -116,7 +124,7 @@ const editorSchema = computed(() => {
 const editorMenuOptions = computed(() => {
   const formatType = props.isPrivate
     ? DEFAULT_FORMATTING
-    : props.channelType || DEFAULT_FORMATTING;
+    : effectiveChannelType.value || DEFAULT_FORMATTING;
   const formatting = getFormattingForEditor(formatType);
   return formatting.menu;
 });
@@ -301,8 +309,13 @@ function isBodyEmpty(content) {
 
   // if the signature is present, we need to remove it before checking
   // note that we don't update the editorView, so this is safe
+  // Use effective channel type to match how signature was appended
   const bodyWithoutSignature = props.signature
-    ? removeSignatureHelper(content, props.signature)
+    ? removeSignatureHelper(
+        content,
+        props.signature,
+        effectiveChannelType.value
+      )
     : content;
 
   // trimming should remove all the whitespaces, so we can check the length
@@ -370,7 +383,11 @@ function addSignature() {
   // see if the content is empty, if it is before appending the signature
   // we need to add a paragraph node and move the cursor at the start of the editor
   const contentWasEmpty = isBodyEmpty(content);
-  content = appendSignature(content, props.signature, props.channelType);
+  content = appendSignature(
+    content,
+    props.signature,
+    effectiveChannelType.value
+  );
   // need to reload first, ensuring that the editorView is updated
   reloadState(content);
 
@@ -382,7 +399,11 @@ function addSignature() {
 function removeSignature() {
   if (!props.signature) return;
   let content = props.modelValue;
-  content = removeSignatureHelper(content, props.signature);
+  content = removeSignatureHelper(
+    content,
+    props.signature,
+    effectiveChannelType.value
+  );
   // reload the state, ensuring that the editorView is updated
   reloadState(content);
 }

app/javascript/dashboard/components/widgets/conversation/MessagesView.vue

@@ -205,6 +205,9 @@ export default {
       if (this.isAWhatsAppCloudChannel) {
         return REPLY_POLICY.WHATSAPP_CLOUD;
       }
+      if (this.isATiktokChannel) {
+        return REPLY_POLICY.TIKTOK;
+      }
       if (!this.isAPIInbox) {
         return REPLY_POLICY.TWILIO_WHATSAPP;
       }
@@ -218,6 +221,9 @@ export default {
       ) {
         return this.$t('CONVERSATION.24_HOURS_WINDOW');
       }
+      if (this.isATiktokChannel) {
+        return this.$t('CONVERSATION.48_HOURS_WINDOW');
+      }
       if (!this.isAPIInbox) {
         return this.$t('CONVERSATION.TWILIO_WHATSAPP_24_HOURS_WINDOW');
       }

app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue

@@ -7,7 +7,9 @@ import { useTrack } from 'dashboard/composables';
 import keyboardEventListenerMixins from 'shared/mixins/keyboardEventListenerMixins';
 import { FEATURE_FLAGS } from 'dashboard/featureFlags';
 
+import CannedResponse from './CannedResponse.vue';
 import ReplyToMessage from './ReplyToMessage.vue';
+import ResizableTextArea from 'shared/components/ResizableTextArea.vue';
 import AttachmentPreview from 'dashboard/components/widgets/AttachmentsPreview.vue';
 import ReplyTopPanel from 'dashboard/components/widgets/WootWriter/ReplyTopPanel.vue';
 import ReplyEmailHead from './ReplyEmailHead.vue';
@@ -43,6 +45,8 @@ import fileUploadMixin from 'dashboard/mixins/fileUploadMixin';
 import {
   appendSignature,
   removeSignature,
+  getEffectiveChannelType,
+  extractTextFromMarkdown,
 } from 'dashboard/helper/editorHelper';
 
 import { LOCAL_STORAGE_KEYS } from 'dashboard/constants/localStorage';
@@ -68,6 +72,8 @@ export default {
     WhatsappTemplates,
     WootMessageEditor,
     QuotedEmailPreview,
+    ResizableTextArea,
+    CannedResponse,
   },
   mixins: [inboxMixin, fileUploadMixin, keyboardEventListenerMixins],
   props: {
@@ -108,6 +114,8 @@ export default {
       recordingAudioState: '',
       recordingAudioDurationText: '',
       replyType: REPLY_EDITOR_MODES.REPLY,
+      mentionSearchKey: '',
+      hasSlashCommand: false,
       bccEmails: '',
       ccEmails: '',
       toEmails: '',
@@ -136,9 +144,12 @@ export default {
       isFeatureEnabledonAccount: 'accounts/isFeatureEnabledonAccount',
     }),
     currentContact() {
-      return this.$store.getters['contacts/getContact'](
-        this.currentChat.meta.sender.id
-      );
+      const senderId = this.currentChat?.meta?.sender?.id;
+      if (!senderId) return {};
+      return this.$store.getters['contacts/getContact'](senderId);
+    },
+    isRichEditorEnabled() {
+      return this.isAWebWidgetInbox || this.isAnEmailChannel || this.isAPIInbox;
     },
     shouldShowReplyToMessage() {
       return (
@@ -223,6 +234,9 @@ export default {
       if (this.isAnInstagramChannel) {
         return MESSAGE_MAX_LENGTH.INSTAGRAM;
       }
+      if (this.isATiktokChannel) {
+        return MESSAGE_MAX_LENGTH.TIKTOK;
+      }
       if (this.isATwilioWhatsAppChannel) {
         return MESSAGE_MAX_LENGTH.TWILIO_WHATSAPP;
       }
@@ -395,6 +409,19 @@ export default {
         !!this.quotedEmailText
       );
     },
+    showRichContentEditor() {
+      if (this.isOnPrivateNote || this.isRichEditorEnabled) {
+        return true;
+      }
+
+      return false;
+    },
+    // ensure that the signature is plain text depending on `showRichContentEditor`
+    signatureToApply() {
+      return this.showRichContentEditor
+        ? this.messageSignature
+        : extractTextFromMarkdown(this.messageSignature);
+    },
   },
   watch: {
     currentChat(conversation, oldConversation) {
@@ -437,7 +464,25 @@ export default {
         this.resetRecorderAndClearAttachments();
       }
     },
-    message() {
+    message(updatedMessage) {
+      // Check if the message starts with a slash.
+      const bodyWithoutSignature = removeSignature(
+        updatedMessage,
+        this.signatureToApply
+      );
+      const startsWithSlash = bodyWithoutSignature.startsWith('/');
+
+      // Determine if the user is potentially typing a slash command.
+      // This is true if the message starts with a slash and the rich content editor is not active.
+      this.hasSlashCommand = startsWithSlash && !this.showRichContentEditor;
+      this.showMentions = this.hasSlashCommand;
+
+      // If a slash command is active, extract the command text after the slash.
+      // If not, reset the mentionSearchKey.
+      this.mentionSearchKey = this.hasSlashCommand
+        ? bodyWithoutSignature.substring(1)
+        : '';
+
       // Autosave the current message draft.
       this.doAutoSaveDraft();
     },
@@ -487,14 +532,20 @@ export default {
   methods: {
     handleInsert(article) {
       const { url, title } = article;
-      // Removing empty lines from the title
-      const lines = title.split('\n');
-      const nonEmptyLines = lines.filter(line => line.trim() !== '');
-      const filteredMarkdown = nonEmptyLines.join(' ');
-      emitter.emit(
-        BUS_EVENTS.INSERT_INTO_RICH_EDITOR,
-        `[${filteredMarkdown}](${url})`
-      );
+      if (this.isRichEditorEnabled) {
+        // Removing empty lines from the title
+        const lines = title.split('\n');
+        const nonEmptyLines = lines.filter(line => line.trim() !== '');
+        const filteredMarkdown = nonEmptyLines.join(' ');
+        emitter.emit(
+          BUS_EVENTS.INSERT_INTO_RICH_EDITOR,
+          `[${filteredMarkdown}](${url})`
+        );
+      } else {
+        this.addIntoEditor(
+          `${this.$t('CONVERSATION.REPLYBOX.INSERT_READ_MORE')} ${url}`
+        );
+      }
 
       useTrack(CONVERSATION_EVENTS.INSERT_ARTICLE_LINK);
     },
@@ -563,10 +614,26 @@ export default {
       if (this.isPrivate) {
         return message;
       }
-
+      if (this.showRichContentEditor) {
+        const effectiveChannelType = getEffectiveChannelType(
+          this.channelType,
+          this.inbox?.medium || ''
+        );
+        return this.sendWithSignature
+          ? appendSignature(
+              message,
+              this.messageSignature,
+              effectiveChannelType
+            )
+          : removeSignature(
+              message,
+              this.messageSignature,
+              effectiveChannelType
+            );
+      }
       return this.sendWithSignature
-        ? appendSignature(message, this.messageSignature, this.channelType)
-        : removeSignature(message, this.messageSignature);
+        ? appendSignature(message, this.signatureToApply)
+        : removeSignature(message, this.signatureToApply);
     },
     removeFromDraft() {
       if (this.conversationIdByRoute) {
@@ -582,6 +649,7 @@ export default {
         Escape: {
           action: () => {
             this.hideEmojiPicker();
+            this.hideMentions();
           },
           allowOnFocusedInput: true,
         },
@@ -623,7 +691,14 @@ export default {
       );
     },
     onPaste(e) {
+      // Don't handle paste if compose new conversation modal is open
+      if (this.newConversationModalActive) {
+        return;
+      }
       const data = e.clipboardData.files;
+      if (!this.showRichContentEditor && data.length !== 0) {
+        this.$refs.messageInput?.$el?.blur();
+      }
       if (!data.length || !data[0]) {
         return;
       }
@@ -757,11 +832,19 @@ export default {
         // if signature is enabled, append it to the message
         // appendSignature ensures that the signature is not duplicated
         // so we don't need to check if the signature is already present
-        message = appendSignature(
-          message,
-          this.messageSignature,
-          this.channelType
-        );
+        if (this.showRichContentEditor) {
+          const effectiveChannelType = getEffectiveChannelType(
+            this.channelType,
+            this.inbox?.medium || ''
+          );
+          message = appendSignature(
+            message,
+            this.messageSignature,
+            effectiveChannelType
+          );
+        } else {
+          message = appendSignature(message, this.signatureToApply);
+        }
       }
 
       const updatedMessage = replaceVariablesInMessage({
@@ -785,26 +868,52 @@ export default {
       });
       if (canReply || this.isAWhatsAppChannel || this.isAPIInbox)
         this.replyType = mode;
-      if (this.isRecordingAudio) {
-        this.toggleAudioRecorder();
+      if (this.showRichContentEditor) {
+        if (this.isRecordingAudio) {
+          this.toggleAudioRecorder();
+        }
+        return;
       }
+      this.$nextTick(() => this.$refs.messageInput.focus());
     },
     clearEditorSelection() {
       this.updateEditorSelectionWith = '';
     },
+    insertIntoTextEditor(text, selectionStart, selectionEnd) {
+      const { message } = this;
+      const newMessage =
+        message.slice(0, selectionStart) +
+        text +
+        message.slice(selectionEnd, message.length);
+      this.message = newMessage;
+    },
     addIntoEditor(content) {
-      this.updateEditorSelectionWith = content;
-      this.onFocus();
+      if (this.showRichContentEditor) {
+        this.updateEditorSelectionWith = content;
+        this.onFocus();
+      }
+      if (!this.showRichContentEditor) {
+        const { selectionStart, selectionEnd } = this.$refs.messageInput.$el;
+        this.insertIntoTextEditor(content, selectionStart, selectionEnd);
+      }
     },
     clearMessage() {
       this.message = '';
       if (this.sendWithSignature && !this.isPrivate) {
         // if signature is enabled, append it to the message
-        this.message = appendSignature(
-          this.message,
-          this.messageSignature,
-          this.channelType
-        );
+        if (this.showRichContentEditor) {
+          const effectiveChannelType = getEffectiveChannelType(
+            this.channelType,
+            this.inbox?.medium || ''
+          );
+          this.message = appendSignature(
+            this.message,
+            this.messageSignature,
+            effectiveChannelType
+          );
+        } else {
+          this.message = appendSignature(this.message, this.signatureToApply);
+        }
       }
       this.attachedFiles = [];
       this.isRecordingAudio = false;
@@ -839,6 +948,9 @@ export default {
         this.toggleEmojiPicker();
       }
     },
+    hideMentions() {
+      this.showMentions = false;
+    },
     onTypingOn() {
       this.toggleTyping('on');
     },
@@ -1085,6 +1197,13 @@ export default {
         :message="inReplyTo"
         @dismiss="resetReplyToMessage"
       />
+      <CannedResponse
+        v-if="showMentions && hasSlashCommand"
+        v-on-clickaway="hideMentions"
+        class="normal-editor__canned-box"
+        :search-key="mentionSearchKey"
+        @replace="replaceText"
+      />
       <EmojiInput
         v-if="showEmojiPicker"
         v-on-clickaway="hideEmojiPicker"
@@ -1108,7 +1227,23 @@ export default {
         @play="recordingAudioState = 'playing'"
         @pause="recordingAudioState = 'paused'"
       />
+      <ResizableTextArea
+        v-else-if="!showRichContentEditor"
+        ref="messageInput"
+        v-model="message"
+        class="rounded-none input"
+        :placeholder="messagePlaceHolder"
+        :min-height="4"
+        :signature="signatureToApply"
+        allow-signature
+        :send-with-signature="sendWithSignature"
+        @typing-off="onTypingOff"
+        @typing-on="onTypingOn"
+        @focus="onFocus"
+        @blur="onBlur"
+      />
       <WootMessageEditor
+        v-else
         v-model="message"
         :editor-id="editorStateId"
         class="input popover-prosemirror-menu"
@@ -1121,6 +1256,7 @@ export default {
         :signature="messageSignature"
         allow-signature
         :channel-type="channelType"
+        :medium="inbox.medium"
         @typing-off="onTypingOff"
         @typing-on="onTypingOn"
         @focus="onFocus"
@@ -1239,6 +1375,10 @@ export default {
 
 .reply-box__top {
   @apply relative py-0 px-4 -mt-px;
+
+  textarea {
+    @apply shadow-none outline-none border-transparent bg-transparent m-0 max-h-60 min-h-[3rem] pt-4 pb-0 px-0 resize-none;
+  }
 }
 
 .emoji-dialog {
@@ -1258,4 +1398,9 @@ export default {
     @apply ltr:left-1 rtl:right-1 -bottom-2;
   }
 }
+
+.normal-editor__canned-box {
+  width: calc(100% - 2 * 1rem);
+  left: 1rem;
+}
 </style>

app/javascript/dashboard/composables/spec/useInbox.spec.js

@@ -48,6 +48,7 @@ const mockStore = createStore({
             12: { id: 12, channel_type: INBOX_TYPES.SMS },
             13: { id: 13, channel_type: INBOX_TYPES.INSTAGRAM },
             14: { id: 14, channel_type: INBOX_TYPES.VOICE },
+            15: { id: 15, channel_type: INBOX_TYPES.TIKTOK },
           };
           return inboxes[id] || null;
         },
@@ -215,6 +216,12 @@ describe('useInbox', () => {
         global: { plugins: [mockStore] },
       });
       expect(wrapper.vm.isAVoiceChannel).toBe(true);
+
+      // Test Tiktok
+      wrapper = mount(createTestComponent(15), {
+        global: { plugins: [mockStore] },
+      });
+      expect(wrapper.vm.isATiktokChannel).toBe(true);
     });
   });
 
@@ -266,6 +273,7 @@ describe('useInbox', () => {
         'is360DialogWhatsAppChannel',
         'isAnEmailChannel',
         'isAnInstagramChannel',
+        'isATiktokChannel',
         'isAVoiceChannel',
       ];
 

app/javascript/dashboard/composables/useCallSession.js

@@ -0,0 +1,110 @@
+import { computed, ref, watch, onUnmounted, onMounted } from 'vue';
+import VoiceAPI from 'dashboard/api/channel/voice/voiceAPIClient';
+import TwilioVoiceClient from 'dashboard/api/channel/voice/twilioVoiceClient';
+import { useCallsStore } from 'dashboard/stores/calls';
+import Timer from 'dashboard/helper/Timer';
+
+export function useCallSession() {
+  const callsStore = useCallsStore();
+  const isJoining = ref(false);
+  const callDuration = ref(0);
+  const durationTimer = new Timer(elapsed => {
+    callDuration.value = elapsed;
+  });
+
+  const activeCall = computed(() => callsStore.activeCall);
+  const incomingCalls = computed(() => callsStore.incomingCalls);
+  const hasActiveCall = computed(() => callsStore.hasActiveCall);
+
+  watch(
+    hasActiveCall,
+    active => {
+      if (active) {
+        durationTimer.start();
+      } else {
+        durationTimer.stop();
+        callDuration.value = 0;
+      }
+    },
+    { immediate: true }
+  );
+
+  onMounted(() => {
+    TwilioVoiceClient.addEventListener('call:disconnected', () =>
+      callsStore.clearActiveCall()
+    );
+  });
+
+  onUnmounted(() => {
+    durationTimer.stop();
+    TwilioVoiceClient.removeEventListener('call:disconnected', () =>
+      callsStore.clearActiveCall()
+    );
+  });
+
+  const endCall = async ({ conversationId, inboxId }) => {
+    await VoiceAPI.leaveConference(inboxId, conversationId);
+    TwilioVoiceClient.endClientCall();
+    durationTimer.stop();
+    callsStore.clearActiveCall();
+  };
+
+  const joinCall = async ({ conversationId, inboxId, callSid }) => {
+    if (isJoining.value) return null;
+
+    isJoining.value = true;
+    try {
+      const device = await TwilioVoiceClient.initializeDevice(inboxId);
+      if (!device) return null;
+
+      const joinResponse = await VoiceAPI.joinConference({
+        conversationId,
+        inboxId,
+        callSid,
+      });
+
+      await TwilioVoiceClient.joinClientCall({
+        to: joinResponse?.conference_sid,
+        conversationId,
+      });
+
+      callsStore.setCallActive(callSid);
+      durationTimer.start();
+
+      return { conferenceSid: joinResponse?.conference_sid };
+    } catch (error) {
+      // eslint-disable-next-line no-console
+      console.error('Failed to join call:', error);
+      return null;
+    } finally {
+      isJoining.value = false;
+    }
+  };
+
+  const rejectIncomingCall = callSid => {
+    TwilioVoiceClient.endClientCall();
+    callsStore.dismissCall(callSid);
+  };
+
+  const dismissCall = callSid => {
+    callsStore.dismissCall(callSid);
+  };
+
+  const formattedCallDuration = computed(() => {
+    const minutes = Math.floor(callDuration.value / 60);
+    const seconds = callDuration.value % 60;
+    return `${minutes.toString().padStart(2, '0')}:${seconds.toString().padStart(2, '0')}`;
+  });
+
+  return {
+    activeCall,
+    incomingCalls,
+    hasActiveCall,
+    isJoining,
+    formattedCallDuration,
+    joinCall,
+    endCall,
+    rejectIncomingCall,
+    dismissCall,
+  };
+}

app/javascript/dashboard/composables/useInbox.js

@@ -17,6 +17,7 @@ export const INBOX_FEATURE_MAP = {
     INBOX_TYPES.TWITTER,
     INBOX_TYPES.WHATSAPP,
     INBOX_TYPES.TELEGRAM,
+    INBOX_TYPES.TIKTOK,
     INBOX_TYPES.API,
   ],
   [INBOX_FEATURES.REPLY_TO_OUTGOING]: [
@@ -24,6 +25,7 @@ export const INBOX_FEATURE_MAP = {
     INBOX_TYPES.TWITTER,
     INBOX_TYPES.WHATSAPP,
     INBOX_TYPES.TELEGRAM,
+    INBOX_TYPES.TIKTOK,
     INBOX_TYPES.API,
   ],
 };
@@ -128,6 +130,10 @@ export const useInbox = (inboxId = null) => {
     return channelType.value === INBOX_TYPES.INSTAGRAM;
   });
 
+  const isATiktokChannel = computed(() => {
+    return channelType.value === INBOX_TYPES.TIKTOK;
+  });
+
   const isAVoiceChannel = computed(() => {
     return channelType.value === INBOX_TYPES.VOICE;
   });
@@ -149,6 +155,7 @@ export const useInbox = (inboxId = null) => {
     is360DialogWhatsAppChannel,
     isAnEmailChannel,
     isAnInstagramChannel,
+    isATiktokChannel,
     isAVoiceChannel,
   };
 };

app/javascript/dashboard/constants/editor.js

@@ -109,6 +109,11 @@ export const FORMATTING = {
     nodes: [],
     menu: [],
   },
+  'Channel::Tiktok': {
+    marks: [],
+    nodes: [],
+    menu: [],
+  },
   // Special contexts (not actual channels)
   'Context::Default': {
     marks: ['strong', 'em', 'code', 'link', 'strike'],
@@ -210,7 +215,12 @@ export const MARKDOWN_PATTERNS = [
     type: 'em', // PM: em, eg: *italic* or _italic_
     patterns: [
       { pattern: /(?<!\*)\*(?!\*)(.+?)(?<!\*)\*(?!\*)/g, replacement: '$1' },
-      { pattern: /(?<!_)_(?!_)(.+?)(?<!_)_(?!_)/g, replacement: '$1' },
+      // Match _text_ only at word boundaries (whitespace/string start/end)
+      // Preserves underscores in URLs (e.g., https://example.com/path_name) and variable names
+      {
+        pattern: /(?<=^|[\s])_([^_\s][^_]*[^_\s]|[^_\s])_(?=$|[\s])/g,
+        replacement: '$1',
+      },
     ],
   },
   {
@@ -227,11 +237,6 @@ export const MARKDOWN_PATTERNS = [
   },
 ];
 
-export const CHANNEL_WITH_RICH_SIGNATURE = [
-  'Channel::Email',
-  'Channel::WebWidget',
-];
-
 // Editor image resize options for Message Editor
 export const MESSAGE_EDITOR_IMAGE_RESIZES = [
   {

app/javascript/dashboard/featureFlags.js

@@ -37,6 +37,7 @@ export const FEATURE_FLAGS = {
   CHATWOOT_V4: 'chatwoot_v4',
   REPORT_V4: 'report_v4',
   CHANNEL_INSTAGRAM: 'channel_instagram',
+  CHANNEL_TIKTOK: 'channel_tiktok',
   CONTACT_CHATWOOT_SUPPORT_TEAM: 'contact_chatwoot_support_team',
   CAPTAIN_V2: 'captain_integration_v2',
   SAML: 'saml',

app/javascript/dashboard/helper/AnalyticsHelper/events.js

@@ -131,3 +131,9 @@ export const LINEAR_EVENTS = Object.freeze({
   LINK_ISSUE: 'Linked a linear issue',
   UNLINK_ISSUE: 'Unlinked a linear issue',
 });
+
+export const YEAR_IN_REVIEW_EVENTS = Object.freeze({
+  MODAL_OPENED: 'Year in Review: Modal opened',
+  NEXT_CLICKED: 'Year in Review: Next clicked',
+  SHARE_CLICKED: 'Year in Review: Share clicked',
+});

app/javascript/dashboard/helper/Timer.js

@@ -0,0 +1,28 @@
+export default class Timer {
+  constructor(onTick = null) {
+    this.elapsed = 0;
+    this.intervalId = null;
+    this.onTick = onTick;
+  }
+
+  start() {
+    if (this.intervalId) {
+      clearInterval(this.intervalId);
+    }
+    this.elapsed = 0;
+    this.intervalId = setInterval(() => {
+      this.elapsed += 1;
+      if (this.onTick) {
+        this.onTick(this.elapsed);
+      }
+    }, 1000);
+  }
+
+  stop() {
+    if (this.intervalId) {
+      clearInterval(this.intervalId);
+      this.intervalId = null;
+    }
+    this.elapsed = 0;
+  }
+}

app/javascript/dashboard/helper/editorHelper.js

@@ -5,11 +5,8 @@ import {
 } from '@chatwoot/prosemirror-schema';
 import { replaceVariablesInMessage } from '@chatwoot/utils';
 import * as Sentry from '@sentry/vue';
-import {
-  FORMATTING,
-  MARKDOWN_PATTERNS,
-  CHANNEL_WITH_RICH_SIGNATURE,
-} from 'dashboard/constants/editor';
+import { FORMATTING, MARKDOWN_PATTERNS } from 'dashboard/constants/editor';
+import { INBOX_TYPES, TWILIO_CHANNEL_MEDIUM } from 'dashboard/helper/inbox';
 import camelcaseKeys from 'camelcase-keys';
 
 /**
@@ -35,6 +32,56 @@ export function extractTextFromMarkdown(markdown) {
     .trim(); // Trim any extra space
 }
 
+/**
+ * Strip unsupported markdown formatting based on channel capabilities.
+ *
+ * @param {string} markdown - markdown text to process
+ * @param {string} channelType - The channel type to check supported formatting
+ * @returns {string} - The markdown with unsupported formatting removed
+ */
+export function stripUnsupportedSignatureMarkdown(markdown, channelType) {
+  if (!markdown) return '';
+
+  const { marks = [], nodes = [] } = FORMATTING[channelType] || {};
+  const has = (arr, key) => arr.includes(key);
+
+  // Define stripping rules: [condition, pattern, replacement]
+  const rules = [
+    [!has(nodes, 'image'), /!\[.*?\]\(.*?\)/g, ''],
+    [!has(marks, 'link'), /\[([^\]]+)\]\([^)]+\)/g, '$1'],
+    [!has(nodes, 'codeBlock'), /```[\s\S]*?```/g, ''],
+    [!has(marks, 'code'), /`([^`]+)`/g, '$1'],
+    [!has(marks, 'strong'), /\*\*([^*]+)\*\*/g, '$1'],
+    [!has(marks, 'strong'), /__([^_]+)__/g, '$1'],
+    [!has(marks, 'em'), /\*([^*]+)\*/g, '$1'],
+    // Match _text_ only at word boundaries (whitespace/string start/end)
+    // Preserves underscores in URLs (e.g., https://example.com/path_name) and variable names
+    [
+      !has(marks, 'em'),
+      /(?<=^|[\s])_([^_\s][^_]*[^_\s]|[^_\s])_(?=$|[\s])/g,
+      '$1',
+    ],
+    [!has(marks, 'strike'), /~~([^~]+)~~/g, '$1'],
+    [!has(nodes, 'blockquote'), /^>\s?/gm, ''],
+    [!has(nodes, 'bulletList'), /^[-*+]\s+/gm, ''],
+    [!has(nodes, 'orderedList'), /^\d+\.\s+/gm, ''],
+  ];
+
+  const result = rules.reduce(
+    (text, [shouldStrip, pattern, replacement]) =>
+      shouldStrip ? text.replace(pattern, replacement) : text,
+    markdown
+  );
+
+  return result
+    .split('\n')
+    .map(line => line.trim())
+    .filter(Boolean)
+    .join('\n')
+    .replace(/\n{2,}/g, '\n')
+    .trim();
+}
+
 /**
  * The delimiter used to separate the signature from the rest of the body.
  * @type {string}
@@ -97,29 +144,36 @@ export function findSignatureInBody(body, signature) {
 }
 
 /**
- * Checks if the channel supports image signatures.
+ * Gets the effective channel type for formatting purposes.
+ * For Twilio channels, returns WhatsApp or Twilio based on medium.
  *
- * @param {string} channelType - The channel type.
- * @returns {boolean} - True if the channel supports image signatures.
+ * @param {string} channelType - The channel type
+ * @param {string} medium - Optional. The medium for Twilio channels (sms/whatsapp)
+ * @returns {string} - The effective channel type for formatting
  */
-export function supportsImageSignature(channelType) {
-  return CHANNEL_WITH_RICH_SIGNATURE.includes(channelType);
+export function getEffectiveChannelType(channelType, medium) {
+  if (channelType === INBOX_TYPES.TWILIO) {
+    return medium === TWILIO_CHANNEL_MEDIUM.WHATSAPP
+      ? INBOX_TYPES.WHATSAPP
+      : INBOX_TYPES.TWILIO;
+  }
+  return channelType;
 }
 
 /**
  * Appends the signature to the body, separated by the signature delimiter.
- * Automatically strips images for channels that don't support image signatures.
+ * Automatically strips unsupported formatting based on channel capabilities.
  *
  * @param {string} body - The body to append the signature to.
  * @param {string} signature - The signature to append.
- * @param {string} channelType - Optional. The channel type to determine if images should be stripped.
+ * @param {string} channelType - Optional. The effective channel type to determine supported formatting.
+ *                               For Twilio channels, pass the result of getEffectiveChannelType().
  * @returns {string} - The body with the signature appended.
  */
 export function appendSignature(body, signature, channelType) {
-  // For channels that don't support images, strip markdown formatting
-  const shouldStripImages = channelType && !supportsImageSignature(channelType);
-  const preparedSignature = shouldStripImages
-    ? extractTextFromMarkdown(signature)
+  // Strip only unsupported formatting based on channel capabilities
+  const preparedSignature = channelType
+    ? stripUnsupportedSignatureMarkdown(signature, channelType)
     : signature;
   const cleanedSignature = cleanSignature(preparedSignature);
   // if signature is already present, return body
@@ -132,21 +186,28 @@ export function appendSignature(body, signature, channelType) {
 
 /**
  * Removes the signature from the body, along with the signature delimiter.
- * Tries to find both the original signature and the stripped version (for non-image channels).
+ * Tries to find both the original signature and the stripped version.
  *
  * @param {string} body - The body to remove the signature from.
  * @param {string} signature - The signature to remove.
+ * @param {string} channelType - Optional. The effective channel type for channel-specific stripping.
+ *                               For Twilio channels, pass the result of getEffectiveChannelType().
  * @returns {string} - The body with the signature removed.
  */
-export function removeSignature(body, signature) {
-  // Build list of signatures to try: original first, then stripped version
-  // Always try both to handle cases where channelType is unknown or inbox is being removed
+export function removeSignature(body, signature, channelType) {
+  // Build list of signatures to try: original, channel-stripped, and fully stripped
   const cleanedSignature = cleanSignature(signature);
-  const strippedSignature = cleanSignature(extractTextFromMarkdown(signature));
-  const signaturesToTry =
-    cleanedSignature === strippedSignature
-      ? [cleanedSignature]
-      : [cleanedSignature, strippedSignature];
+  const channelStripped = channelType
+    ? cleanSignature(stripUnsupportedSignatureMarkdown(signature, channelType))
+    : null;
+  const fullyStripped = cleanSignature(extractTextFromMarkdown(signature));
+
+  // Try signatures in order: original → channel-specific → fully stripped
+  const signaturesToTry = [
+    cleanedSignature,
+    channelStripped,
+    fullyStripped,
+  ].filter((sig, i, arr) => sig && arr.indexOf(sig) === i); // Remove nulls and duplicates
 
   // Find the first matching signature
   const signatureIndex = signaturesToTry.reduce(

app/javascript/dashboard/helper/inbox.js

@@ -10,9 +10,15 @@ export const INBOX_TYPES = {
   LINE: 'Channel::Line',
   SMS: 'Channel::Sms',
   INSTAGRAM: 'Channel::Instagram',
+  TIKTOK: 'Channel::Tiktok',
   VOICE: 'Channel::Voice',
 };
 
+export const TWILIO_CHANNEL_MEDIUM = {
+  WHATSAPP: 'whatsapp',
+  SMS: 'sms',
+};
+
 const INBOX_ICON_MAP_FILL = {
   [INBOX_TYPES.WEB]: 'i-ri-global-fill',
   [INBOX_TYPES.FB]: 'i-ri-messenger-fill',
@@ -23,6 +29,7 @@ const INBOX_ICON_MAP_FILL = {
   [INBOX_TYPES.TELEGRAM]: 'i-ri-telegram-fill',
   [INBOX_TYPES.LINE]: 'i-ri-line-fill',
   [INBOX_TYPES.INSTAGRAM]: 'i-ri-instagram-fill',
+  [INBOX_TYPES.TIKTOK]: 'i-ri-tiktok-fill',
   [INBOX_TYPES.VOICE]: 'i-ri-phone-fill',
 };
 
@@ -38,6 +45,7 @@ const INBOX_ICON_MAP_LINE = {
   [INBOX_TYPES.TELEGRAM]: 'i-ri-telegram-line',
   [INBOX_TYPES.LINE]: 'i-ri-line-line',
   [INBOX_TYPES.INSTAGRAM]: 'i-ri-instagram-line',
+  [INBOX_TYPES.TIKTOK]: 'i-ri-tiktok-line',
   [INBOX_TYPES.VOICE]: 'i-ri-phone-line',
 };
 
@@ -131,6 +139,9 @@ export const getInboxClassByType = (type, phoneNumber) => {
     case INBOX_TYPES.INSTAGRAM:
       return 'brand-instagram';
 
+    case INBOX_TYPES.TIKTOK:
+      return 'brand-tiktok';
+
     case INBOX_TYPES.VOICE:
       return 'phone';
 

app/javascript/dashboard/helper/specs/Timer.spec.js

@@ -0,0 +1,113 @@
+import { describe, it, expect, vi, beforeEach, afterEach } from 'vitest';
+import Timer from '../Timer';
+
+describe('Timer', () => {
+  beforeEach(() => {
+    vi.useFakeTimers();
+  });
+
+  afterEach(() => {
+    vi.restoreAllMocks();
+    vi.useRealTimers();
+  });
+
+  describe('constructor', () => {
+    it('initializes with elapsed 0 and no interval', () => {
+      const timer = new Timer();
+      expect(timer.elapsed).toBe(0);
+      expect(timer.intervalId).toBeNull();
+    });
+
+    it('accepts an onTick callback', () => {
+      const onTick = vi.fn();
+      const timer = new Timer(onTick);
+      expect(timer.onTick).toBe(onTick);
+    });
+  });
+
+  describe('start', () => {
+    it('starts the timer and increments elapsed every second', () => {
+      const timer = new Timer();
+      timer.start();
+
+      expect(timer.elapsed).toBe(0);
+
+      vi.advanceTimersByTime(1000);
+      expect(timer.elapsed).toBe(1);
+
+      vi.advanceTimersByTime(1000);
+      expect(timer.elapsed).toBe(2);
+
+      vi.advanceTimersByTime(3000);
+      expect(timer.elapsed).toBe(5);
+    });
+
+    it('calls onTick callback with elapsed value', () => {
+      const onTick = vi.fn();
+      const timer = new Timer(onTick);
+      timer.start();
+
+      vi.advanceTimersByTime(1000);
+      expect(onTick).toHaveBeenCalledWith(1);
+
+      vi.advanceTimersByTime(1000);
+      expect(onTick).toHaveBeenCalledWith(2);
+
+      expect(onTick).toHaveBeenCalledTimes(2);
+    });
+
+    it('resets elapsed to 0 when restarted', () => {
+      const timer = new Timer();
+      timer.start();
+
+      vi.advanceTimersByTime(5000);
+      expect(timer.elapsed).toBe(5);
+
+      timer.start();
+      expect(timer.elapsed).toBe(0);
+
+      vi.advanceTimersByTime(2000);
+      expect(timer.elapsed).toBe(2);
+    });
+
+    it('clears previous interval when restarted', () => {
+      const timer = new Timer();
+      timer.start();
+      const firstIntervalId = timer.intervalId;
+
+      timer.start();
+      expect(timer.intervalId).not.toBe(firstIntervalId);
+    });
+  });
+
+  describe('stop', () => {
+    it('stops the timer and resets elapsed to 0', () => {
+      const timer = new Timer();
+      timer.start();
+
+      vi.advanceTimersByTime(3000);
+      expect(timer.elapsed).toBe(3);
+
+      timer.stop();
+      expect(timer.elapsed).toBe(0);
+      expect(timer.intervalId).toBeNull();
+    });
+
+    it('prevents further increments after stopping', () => {
+      const timer = new Timer();
+      timer.start();
+
+      vi.advanceTimersByTime(2000);
+      timer.stop();
+
+      vi.advanceTimersByTime(5000);
+      expect(timer.elapsed).toBe(0);
+    });
+
+    it('handles stop when timer is not running', () => {
+      const timer = new Timer();
+      expect(() => timer.stop()).not.toThrow();
+      expect(timer.elapsed).toBe(0);
+    });
+  });
+});

app/javascript/dashboard/helper/specs/editorHelper.spec.js

@@ -5,7 +5,7 @@ import {
   replaceSignature,
   cleanSignature,
   extractTextFromMarkdown,
-  supportsImageSignature,
+  stripUnsupportedSignatureMarkdown,
   insertAtCursor,
   findNodeToInsertImage,
   setURLWithQueryAndSize,
@@ -145,10 +145,63 @@ describe('appendSignature', () => {
   });
 });
 
+describe('stripUnsupportedSignatureMarkdown', () => {
+  const richSignature =
+    '**Bold** _italic_ [link](http://example.com) ![](http://localhost:3000/image.png)';
+
+  it('keeps all formatting for Email channel (supports image, link, strong, em)', () => {
+    const result = stripUnsupportedSignatureMarkdown(
+      richSignature,
+      'Channel::Email'
+    );
+    expect(result).toContain('**Bold**');
+    expect(result).toContain('_italic_');
+    expect(result).toContain('[link](http://example.com)');
+    expect(result).toContain('![](http://localhost:3000/image.png)');
+  });
+  it('strips images but keeps bold/italic for Api channel', () => {
+    const result = stripUnsupportedSignatureMarkdown(
+      richSignature,
+      'Channel::Api'
+    );
+    expect(result).toContain('**Bold**');
+    expect(result).toContain('_italic_');
+    expect(result).toContain('link'); // link text kept
+    expect(result).not.toContain('[link]('); // link syntax removed
+    expect(result).not.toContain('![]('); // image removed
+  });
+  it('strips images but keeps bold/italic/link for Telegram channel', () => {
+    const result = stripUnsupportedSignatureMarkdown(
+      richSignature,
+      'Channel::Telegram'
+    );
+    expect(result).toContain('**Bold**');
+    expect(result).toContain('_italic_');
+    expect(result).toContain('[link](http://example.com)');
+    expect(result).not.toContain('![](');
+  });
+  it('strips all formatting for SMS channel', () => {
+    const result = stripUnsupportedSignatureMarkdown(
+      richSignature,
+      'Channel::Sms'
+    );
+    expect(result).toContain('Bold');
+    expect(result).toContain('italic');
+    expect(result).toContain('link');
+    expect(result).not.toContain('**');
+    expect(result).not.toContain('_');
+    expect(result).not.toContain('[');
+    expect(result).not.toContain('![](');
+  });
+  it('returns empty string for empty input', () => {
+    expect(stripUnsupportedSignatureMarkdown('', 'Channel::Api')).toBe('');
+    expect(stripUnsupportedSignatureMarkdown(null, 'Channel::Api')).toBe('');
+  });
+});
+
 describe('appendSignature with channelType', () => {
   const signatureWithImage =
     'Thanks\n![](http://localhost:3000/image.png?cw_image_height=24px)';
-  const strippedSignature = 'Thanks';
 
   it('keeps images for Email channel', () => {
     const result = appendSignature(
@@ -166,24 +219,31 @@ describe('appendSignature with channelType', () => {
     );
     expect(result).toContain('![](http://localhost:3000/image.png');
   });
-  it('strips images for Api channel', () => {
+  it('strips images but keeps text for Api channel', () => {
     const result = appendSignature('Hello', signatureWithImage, 'Channel::Api');
     expect(result).not.toContain('![](');
-    expect(result).toContain(strippedSignature);
+    expect(result).toContain('Thanks');
   });
-  it('strips images for WhatsApp channel', () => {
+  it('strips images but keeps text for WhatsApp channel', () => {
     const result = appendSignature(
       'Hello',
       signatureWithImage,
       'Channel::Whatsapp'
     );
     expect(result).not.toContain('![](');
-    expect(result).toContain(strippedSignature);
+    expect(result).toContain('Thanks');
   });
   it('keeps images when channelType is not provided', () => {
     const result = appendSignature('Hello', signatureWithImage);
     expect(result).toContain('![](http://localhost:3000/image.png');
   });
+  it('keeps bold/italic for channels that support them', () => {
+    const boldSignature = '**Bold** *italic* Thanks';
+    const result = appendSignature('Hello', boldSignature, 'Channel::Api');
+    // Api supports strong and em
+    expect(result).toContain('**Bold**');
+    expect(result).toContain('*italic*');
+  });
 });
 
 describe('cleanSignature', () => {
@@ -331,24 +391,6 @@ describe('extractTextFromMarkdown', () => {
   });
 });
 
-describe('supportsImageSignature', () => {
-  it('returns true for Email channel', () => {
-    expect(supportsImageSignature('Channel::Email')).toBe(true);
-  });
-  it('returns true for WebWidget channel', () => {
-    expect(supportsImageSignature('Channel::WebWidget')).toBe(true);
-  });
-  it('returns false for Api channel', () => {
-    expect(supportsImageSignature('Channel::Api')).toBe(false);
-  });
-  it('returns false for WhatsApp channel', () => {
-    expect(supportsImageSignature('Channel::Whatsapp')).toBe(false);
-  });
-  it('returns false for Telegram channel', () => {
-    expect(supportsImageSignature('Channel::Telegram')).toBe(false);
-  });
-});
-
 describe('insertAtCursor', () => {
   it('should return undefined if editorView is not provided', () => {
     const result = insertAtCursor(undefined, schema.text('Hello'), 0);
@@ -884,6 +926,26 @@ describe('stripUnsupportedFormatting', () => {
       );
     });
 
+    it('preserves underscores in URLs and mid-word positions', () => {
+      // Underscores in URLs should not be stripped as italic formatting
+      expect(
+        stripUnsupportedFormatting(
+          'https://www.chatwoot.com/new_first_second-third/ssd',
+          emptySchema
+        )
+      ).toBe('https://www.chatwoot.com/new_first_second-third/ssd');
+
+      // Underscores in variable names should not be stripped
+      expect(
+        stripUnsupportedFormatting('some_variable_name', emptySchema)
+      ).toBe('some_variable_name');
+
+      // But actual italic formatting with spaces should still be stripped
+      expect(
+        stripUnsupportedFormatting('hello _world_ there', emptySchema)
+      ).toBe('hello world there');
+    });
+
     it('strips inline code formatting', () => {
       expect(stripUnsupportedFormatting('`inline code`', emptySchema)).toBe(
         'inline code'

app/javascript/dashboard/helper/specs/inbox.spec.js

@@ -38,6 +38,9 @@ describe('#Inbox Helpers', () => {
     it('should return correct class for Email', () => {
       expect(getInboxClassByType('Channel::Email')).toEqual('mail');
     });
+    it('should return correct class for TikTok', () => {
+      expect(getInboxClassByType(INBOX_TYPES.TIKTOK)).toEqual('brand-tiktok');
+    });
   });
 
   describe('getInboxIconByType', () => {
@@ -80,6 +83,10 @@ describe('#Inbox Helpers', () => {
         expect(getInboxIconByType(INBOX_TYPES.LINE)).toBe('i-ri-line-fill');
       });
 
+      it('returns correct icon for TikTok', () => {
+        expect(getInboxIconByType(INBOX_TYPES.TIKTOK)).toBe('i-ri-tiktok-fill');
+      });
+
       it('returns default icon for unknown type', () => {
         expect(getInboxIconByType('UNKNOWN_TYPE')).toBe('i-ri-chat-1-fill');
       });
@@ -102,6 +109,12 @@ describe('#Inbox Helpers', () => {
         );
       });
 
+      it('returns correct line icon for TikTok', () => {
+        expect(getInboxIconByType(INBOX_TYPES.TIKTOK, null, 'line')).toBe(
+          'i-ri-tiktok-line'
+        );
+      });
+
       it('returns correct line icon for unknown type', () => {
         expect(getInboxIconByType('UNKNOWN_TYPE', null, 'line')).toBe(
           'i-ri-chat-1-line'

app/javascript/dashboard/helper/voice.js

@@ -0,0 +1,79 @@
+import { CONTENT_TYPES } from 'dashboard/components-next/message/constants';
+import { useCallsStore } from 'dashboard/stores/calls';
+import types from 'dashboard/store/mutation-types';
+
+export const TERMINAL_STATUSES = [
+  'completed',
+  'busy',
+  'failed',
+  'no-answer',
+  'canceled',
+  'missed',
+  'ended',
+];
+
+export const isInbound = direction => direction === 'inbound';
+
+const isVoiceCallMessage = message => {
+  return CONTENT_TYPES.VOICE_CALL === message?.content_type;
+};
+
+const shouldSkipCall = (callDirection, senderId, currentUserId) => {
+  return callDirection === 'outbound' && senderId !== currentUserId;
+};
+
+function extractCallData(message) {
+  const contentData = message?.content_attributes?.data || {};
+  return {
+    callSid: contentData.call_sid,
+    status: contentData.status,
+    callDirection: contentData.call_direction,
+    conversationId: message?.conversation_id,
+    senderId: message?.sender?.id,
+  };
+}
+
+export function handleVoiceCallCreated(message, currentUserId) {
+  if (!isVoiceCallMessage(message)) return;
+
+  const { callSid, callDirection, conversationId, senderId } =
+    extractCallData(message);
+
+  if (shouldSkipCall(callDirection, senderId, currentUserId)) return;
+
+  const callsStore = useCallsStore();
+  callsStore.addCall({
+    callSid,
+    conversationId,
+    callDirection,
+    senderId,
+  });
+}
+
+export function handleVoiceCallUpdated(commit, message, currentUserId) {
+  if (!isVoiceCallMessage(message)) return;
+
+  const { callSid, status, callDirection, conversationId, senderId } =
+    extractCallData(message);
+
+  const callsStore = useCallsStore();
+
+  callsStore.handleCallStatusChanged({ callSid, status, conversationId });
+
+  const callInfo = { conversationId, callStatus: status };
+  commit(types.UPDATE_CONVERSATION_CALL_STATUS, callInfo);
+  commit(types.UPDATE_MESSAGE_CALL_STATUS, callInfo);
+
+  const isNewCall =
+    status === 'ringing' &&
+    !shouldSkipCall(callDirection, senderId, currentUserId);
+
+  if (isNewCall) {
+    callsStore.addCall({
+      callSid,
+      conversationId,
+      callDirection,
+      senderId,
+    });
+  }
+}

app/javascript/dashboard/i18n/locale/am/attributesMgmt.json

@@ -129,6 +129,10 @@
       "ENABLE_REGEX": {
         "LABEL": "Enable regex validation"
       }
+    },
+    "BADGES": {
+      "PRE_CHAT": "Pre-chat",
+      "RESOLUTION": "Resolution"
     }
   }
 }

app/javascript/dashboard/i18n/locale/am/chatlist.json

@@ -102,6 +102,9 @@
       },
       "contact": {
         "CONTENT": "Shared contact"
+      },
+      "embed": {
+        "CONTENT": "Embedded content"
       }
     },
     "CHAT_SORT_BY_FILTER": {

app/javascript/dashboard/i18n/locale/am/companies.json

@@ -0,0 +1,32 @@
+{
+  "COMPANIES": {
+    "HEADER": "Companies",
+    "SORT_BY": {
+      "LABEL": "Sort by",
+      "OPTIONS": {
+        "NAME": "Name",
+        "DOMAIN": "Domain",
+        "CREATED_AT": "Created at"
+      }
+    },
+    "ORDER": {
+      "LABEL": "Order",
+      "OPTIONS": {
+        "ASCENDING": "Ascending",
+        "DESCENDING": "Descending"
+      }
+    },
+    "SEARCH_PLACEHOLDER": "Search companies...",
+    "LOADING": "Loading companies...",
+    "UNNAMED": "Unnamed Company",
+    "CONTACTS_COUNT": "{n} contact | {n} contacts",
+    "EMPTY_STATE": {
+      "TITLE": "No companies found"
+    }
+  },
+  "COMPANIES_LAYOUT": {
+    "PAGINATION_FOOTER": {
+      "SHOWING": "Showing {startItem} – {endItem} of {totalItems} company | Showing {startItem} – {endItem} of {totalItems} companies"
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/am/contact.json

@@ -18,7 +18,8 @@
     "CREATED_AT_LABEL": "Created",
     "NEW_MESSAGE": "New message",
     "CALL": "ደውል",
-    "CALL_UNDER_DEVELOPMENT": "መደወል በልማት ላይ ነው",
+    "CALL_INITIATED": "Calling the contact…",
+    "CALL_FAILED": "Unable to start the call. Please try again.",
     "VOICE_INBOX_PICKER": {
       "TITLE": "የድምፅ ኢንቦክስ ይምረጡ"
     },
@@ -456,6 +457,9 @@
           "INSTAGRAM": {
             "PLACEHOLDER": "Add Instagram"
           },
+          "TIKTOK": {
+            "PLACEHOLDER": "Add TikTok"
+          },
           "LINKEDIN": {
             "PLACEHOLDER": "Add LinkedIn"
           },

app/javascript/dashboard/i18n/locale/am/conversation.json

@@ -32,6 +32,7 @@
     "LOADING_CONVERSATIONS": "Loading Conversations",
     "CANNOT_REPLY": "You cannot reply due to",
     "24_HOURS_WINDOW": "24 hour message window restriction",
+    "48_HOURS_WINDOW": "48 hour message window restriction",
     "API_HOURS_WINDOW": "ለዚህ ውይይት መመለስ በ{hours} ሰአታት ውስጥ ብቻ ይቻላል",
     "NOT_ASSIGNED_TO_YOU": "This conversation is not assigned to you. Would you like to assign this conversation to yourself?",
     "ASSIGN_TO_ME": "Assign to me",
@@ -196,7 +197,6 @@
       "INSERT_READ_MORE": "Read more",
       "DISMISS_REPLY": "Dismiss reply",
       "REPLYING_TO": "Replying to:",
-      "TIP_FORMAT_ICON": "Show rich text editor",
       "TIP_EMOJI_ICON": "Show emoji selector",
       "TIP_ATTACH_ICON": "Attach files",
       "TIP_AUDIORECORDER_ICON": "Record audio",

app/javascript/dashboard/i18n/locale/am/inboxMgmt.json

@@ -57,6 +57,13 @@
         "NEW_INBOX_SUGGESTION": "This Instagram account was previously linked to a different inbox and has now been migrated here. All new messages will appear here. The old inbox will no longer be able to send or receive messages for this account.",
         "DUPLICATE_INBOX_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. You won’t be able to send/receive Instagram messages from this inbox anymore."
       },
+      "TIKTOK": {
+        "CONTINUE_WITH_TIKTOK": "Continue with TikTok",
+        "CONNECT_YOUR_TIKTOK_PROFILE": "Connect your TikTok Profile",
+        "HELP": "To add your TikTok profile as a channel, you need to authenticate your TikTok Profile by clicking on 'Continue with TikTok' ",
+        "ERROR_MESSAGE": "There was an error connecting to TikTok, please try again",
+        "ERROR_AUTH": "There was an error connecting to TikTok, please try again"
+      },
       "TWITTER": {
         "HELP": "To add your Twitter profile as a channel, you need to authenticate your Twitter Profile by clicking on 'Sign in with Twitter' ",
         "ERROR_MESSAGE": "There was an error connecting to Twitter, please try again",
@@ -381,7 +388,11 @@
         "API": {
           "ERROR_MESSAGE": "We were not able to save the email channel"
         },
-        "FINISH_MESSAGE": "Start forwarding your emails to the following email address."
+        "FINISH_MESSAGE": "Start forwarding your emails to the following email address.",
+        "FINISH_MESSAGE_NO_FORWARDING": "Your email inbox has been created successfully! You need to configure SMTP and IMAP credentials to send and receive emails. Without these settings, no emails will be processed.",
+        "FORWARDING_ADDRESS_LABEL": "Forward emails to this address:",
+        "CONFIGURE_SMTP_IMAP_LINK": "Click here",
+        "CONFIGURE_SMTP_IMAP_TEXT": " to configure IMAP and SMTP settings"
       },
       "LINE_CHANNEL": {
         "TITLE": "LINE Channel",
@@ -467,6 +478,10 @@
             "TITLE": "Instagram",
             "DESCRIPTION": "Connect your instagram account"
           },
+          "TIKTOK": {
+            "TITLE": "TikTok",
+            "DESCRIPTION": "Connect your TikTok account"
+          },
           "VOICE": {
             "TITLE": "Voice",
             "DESCRIPTION": "Integrate with Twilio Voice"
@@ -707,6 +722,7 @@
       "INBOX_IDENTIFIER_SUB_TEXT": "Use the `inbox_identifier` token shown here to authentication your API clients.",
       "FORWARD_EMAIL_TITLE": "Forward to Email",
       "FORWARD_EMAIL_SUB_TEXT": "Start forwarding your emails to the following email address.",
+      "FORWARD_EMAIL_NOT_CONFIGURED": "Forwarding emails to your inbox is currently disabled on this installation. To use this feature, it must be enabled by your administrator. Please get in touch with them to proceed.",
       "ALLOW_MESSAGES_AFTER_RESOLVED": "Allow messages after conversation resolved",
       "ALLOW_MESSAGES_AFTER_RESOLVED_SUB_TEXT": "Allow the end-users to send messages even after the conversation is resolved.",
       "WHATSAPP_SECTION_SUBHEADER": "This API Key is used for the integration with the WhatsApp APIs.",
@@ -1004,6 +1020,7 @@
       "LINE": "Line",
       "API": "API Channel",
       "INSTAGRAM": "Instagram",
+      "TIKTOK": "TikTok",
       "VOICE": "Voice"
     }
   }

app/javascript/dashboard/i18n/locale/am/settings.json

@@ -234,6 +234,7 @@
     "CONTACT_SUPPORT": "Contact support",
     "SELECTOR_SUBTITLE": "Select an account from the following list",
     "PROFILE_SETTINGS": "Profile settings",
+    "YEAR_IN_REVIEW": "Year in Review",
     "KEYBOARD_SHORTCUTS": "Keyboard shortcuts",
     "APPEARANCE": "Change appearance",
     "SUPER_ADMIN_CONSOLE": "SuperAdmin console",
@@ -306,6 +307,8 @@
     "SETTINGS": "Settings",
     "CONTACTS": "Contacts",
     "ACTIVE": "Active",
+    "COMPANIES": "Companies",
+    "ALL_COMPANIES": "All Companies",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
@@ -398,19 +401,44 @@
       "BUTTON_TXT": "Buy more credits",
       "DOCUMENTS": "Documents",
       "RESPONSES": "Responses",
-      "UPGRADE": "Captain is not available on the free plan, upgrade now to get access to assistants, copilot and more."
+      "UPGRADE": "Captain is not available on the free plan, upgrade now to get access to assistants, copilot and more.",
+      "REFRESH_CREDITS": "Refresh"
     },
     "CHAT_WITH_US": {
       "TITLE": "Need help?",
       "DESCRIPTION": "Do you face any issues in billing? We are here to help.",
       "BUTTON_TXT": "Chat with us"
     },
-    "NO_BILLING_USER": "Your billing account is being configured. Please refresh the page and try again."
+    "NO_BILLING_USER": "Your billing account is being configured. Please refresh the page and try again.",
+    "TOPUP": {
+      "BUY_CREDITS": "Buy more credits",
+      "MODAL_TITLE": "Buy AI Credits",
+      "MODAL_DESCRIPTION": "Purchase additional credits for Captain AI.",
+      "CREDITS": "CREDITS",
+      "ONE_TIME": "one-time",
+      "POPULAR": "Most Popular",
+      "NOTE_TITLE": "Note:",
+      "NOTE_DESCRIPTION": "Credits are added immediately and expire in 6 months. An active subscription is required to use credits. Purchased credits are consumed after your monthly plan credits.",
+      "CANCEL": "Cancel",
+      "PURCHASE": "Purchase Credits",
+      "LOADING": "Loading options...",
+      "FETCH_ERROR": "Failed to load credit options. Please try again.",
+      "PURCHASE_ERROR": "Failed to process purchase. Please try again.",
+      "PURCHASE_SUCCESS": "Successfully added {credits} credits to your account",
+      "CONFIRM": {
+        "TITLE": "Confirm Purchase",
+        "DESCRIPTION": "You are about to purchase {credits} credits for {amount}.",
+        "INSTANT_DEDUCTION_NOTE": "Your saved card will be charged immediately upon confirmation.",
+        "GO_BACK": "Go Back",
+        "CONFIRM_PURCHASE": "Confirm Purchase"
+      }
+    }
   },
   "SECURITY_SETTINGS": {
     "TITLE": "Security",
     "DESCRIPTION": "Manage your account security settings.",
     "LINK_TEXT": "Learn more about SAML SSO",
+    "SAML_DISABLED_MESSAGE": "SAML SSO is currently disabled. Please contact your administrator to enable this feature.",
     "SAML": {
       "TITLE": "SAML SSO",
       "NOTE": "Configure SAML single sign-on for your account. Users will authenticate through your identity provider instead of using email/password.",

app/javascript/dashboard/i18n/locale/am/yearInReview.json

@@ -0,0 +1,64 @@
+{
+  "YEAR_IN_REVIEW": {
+    "TITLE": "Year in Review",
+    "LOADING": "Loading your year in review...",
+    "ERROR": "Failed to load year in review",
+    "CLOSE": "Close",
+    "CONVERSATIONS": {
+      "TITLE": "You have handled",
+      "SUBTITLE": "conversations",
+      "FALLBACK": "This year wasn't about the numbers. It was about showing up.",
+      "COMPARISON": {
+        "0_50": "You showed up, and that's how every good inbox begins.",
+        "50_100": "You kept the replies flowing and the conversations alive.",
+        "100_500": "You handled serious volume and kept everything on track.",
+        "500_2000": "You kept things moving while the volume kept climbing.",
+        "2000_10000": "You ran high traffic through your inbox without breaking a sweat.",
+        "10000_PLUS": "That's a full city of customers knocking on your door. You made it look effortless."
+      }
+    },
+    "BUSIEST_DAY": {
+      "TITLE": "Your busiest day was",
+      "MESSAGE": "{count} conversations that day.",
+      "COMPARISON": {
+        "0_5": "A warm-up lap that barely woke the inbox.",
+        "5_10": "Enough action to justify a second cup of coffee.",
+        "10_25": "Things got busy and the inbox stayed on its toes.",
+        "25_50": "A proper rush that barely broke a sweat.",
+        "50_100": "Controlled chaos, handled like a normal Tuesday.",
+        "100_500": "Absolute dumpster fire, somehow still shipping replies.",
+        "500_PLUS": "The inbox lost all chill and never slowed down."
+      }
+    },
+    "PERSONALITY": {
+      "TITLE": "Your support personality is",
+      "MESSAGES": {
+        "SWIFT_HELPER": "You replied in {time} on average. Faster than most notifications.",
+        "QUICK_RESPONDER": "You replied in {time} on average. The inbox barely waited.",
+        "STEADY_SUPPORT": "You replied in {time} on average. Calm pace, solid replies.",
+        "THOUGHTFUL_ADVISOR": "You replied in {time} on average. Took the time to get it right."
+      }
+    },
+    "THANK_YOU": {
+      "TITLE": "Congratulations on surviving the inbox of {year}.",
+      "MESSAGE": "Thank you for your incredible dedication to supporting customers throughout this year. Your hard work has made a real difference, and we're grateful to have you on this journey. Here's to making {nextYear} even better together!"
+    },
+    "SHARE_MODAL": {
+      "TITLE": "Share Your Year in Review",
+      "PREPARING": "Preparing your image...",
+      "DOWNLOAD": "Download",
+      "SHARE_TITLE": "My {year} Year in Review",
+      "SHARE_TEXT": "Check out my {year} Year in Review with Chatwoot!",
+      "BRANDING": "Made with Chatwoot"
+    },
+    "BANNER": {
+      "TITLE": "Your {year} Year in Review is here",
+      "BUTTON": "See your impact"
+    },
+    "NAVIGATION": {
+      "PREVIOUS": "Previous",
+      "NEXT": "Next",
+      "SHARE": "Share"
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/ar/attributesMgmt.json

@@ -129,6 +129,10 @@
       "ENABLE_REGEX": {
         "LABEL": "تمكين التحقق من صحة regex"
       }
+    },
+    "BADGES": {
+      "PRE_CHAT": "Pre-chat",
+      "RESOLUTION": "Resolution"
     }
   }
 }

app/javascript/dashboard/i18n/locale/ar/chatlist.json

@@ -102,6 +102,9 @@
       },
       "contact": {
         "CONTENT": "Shared contact"
+      },
+      "embed": {
+        "CONTENT": "Embedded content"
       }
     },
     "CHAT_SORT_BY_FILTER": {

app/javascript/dashboard/i18n/locale/ar/companies.json

@@ -0,0 +1,32 @@
+{
+  "COMPANIES": {
+    "HEADER": "Companies",
+    "SORT_BY": {
+      "LABEL": "ترتيب حسب",
+      "OPTIONS": {
+        "NAME": "الاسم",
+        "DOMAIN": "النطاق",
+        "CREATED_AT": "تم إنشاؤها في"
+      }
+    },
+    "ORDER": {
+      "LABEL": "Order",
+      "OPTIONS": {
+        "ASCENDING": "Ascending",
+        "DESCENDING": "Descending"
+      }
+    },
+    "SEARCH_PLACEHOLDER": "Search companies...",
+    "LOADING": "Loading companies...",
+    "UNNAMED": "Unnamed Company",
+    "CONTACTS_COUNT": "{n} contact | {n} contacts",
+    "EMPTY_STATE": {
+      "TITLE": "No companies found"
+    }
+  },
+  "COMPANIES_LAYOUT": {
+    "PAGINATION_FOOTER": {
+      "SHOWING": "Showing {startItem} – {endItem} of {totalItems} company | Showing {startItem} – {endItem} of {totalItems} companies"
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/ar/contact.json

@@ -18,7 +18,8 @@
     "CREATED_AT_LABEL": "تم إنشاؤها",
     "NEW_MESSAGE": "رسالة جديدة",
     "CALL": "Call",
-    "CALL_UNDER_DEVELOPMENT": "Calling is under development",
+    "CALL_INITIATED": "Calling the contact…",
+    "CALL_FAILED": "Unable to start the call. Please try again.",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Choose a voice inbox"
     },
@@ -456,6 +457,9 @@
           "INSTAGRAM": {
             "PLACEHOLDER": "Add Instagram"
           },
+          "TIKTOK": {
+            "PLACEHOLDER": "Add TikTok"
+          },
           "LINKEDIN": {
             "PLACEHOLDER": "Add LinkedIn"
           },

app/javascript/dashboard/i18n/locale/ar/conversation.json

@@ -32,6 +32,7 @@
     "LOADING_CONVERSATIONS": "جاري جلب المحادثات",
     "CANNOT_REPLY": "لا يمكنك الرد بسبب",
     "24_HOURS_WINDOW": "قيد نافذة الـ 24 ساعة",
+    "48_HOURS_WINDOW": "قيد نافذة الـ 48 ساعة",
     "API_HOURS_WINDOW": "You can only reply to this conversation within {hours} hours",
     "NOT_ASSIGNED_TO_YOU": "لم يتم تعيين هذه المحادثة لك. هل ترغب في تعيين هذه المحادثة لنفسك؟",
     "ASSIGN_TO_ME": "إسناد لي",
@@ -196,7 +197,6 @@
       "INSERT_READ_MORE": "اقرأ المزيد",
       "DISMISS_REPLY": "استبعاد الرد",
       "REPLYING_TO": "الرد على:",
-      "TIP_FORMAT_ICON": "عرض محرر النصوص",
       "TIP_EMOJI_ICON": "إظهار قائمة الرموز التعبيرية",
       "TIP_ATTACH_ICON": "إرفاق الملفات",
       "TIP_AUDIORECORDER_ICON": "تسجيل الصوت",

app/javascript/dashboard/i18n/locale/ar/inboxMgmt.json

@@ -57,6 +57,13 @@
         "NEW_INBOX_SUGGESTION": "This Instagram account was previously linked to a different inbox and has now been migrated here. All new messages will appear here. The old inbox will no longer be able to send or receive messages for this account.",
         "DUPLICATE_INBOX_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. You won’t be able to send/receive Instagram messages from this inbox anymore."
       },
+      "TIKTOK": {
+        "CONTINUE_WITH_TIKTOK": "Continue with TikTok",
+        "CONNECT_YOUR_TIKTOK_PROFILE": "Connect your TikTok Profile",
+        "HELP": "To add your TikTok profile as a channel, you need to authenticate your TikTok Profile by clicking on 'Continue with TikTok' ",
+        "ERROR_MESSAGE": "There was an error connecting to TikTok, please try again",
+        "ERROR_AUTH": "There was an error connecting to TikTok, please try again"
+      },
       "TWITTER": {
         "HELP": "لإضافة حساب تويتر الخاص بك كقناة تواصل، تحتاج إلى مصادقة حسابك على تويتر بك بالنقر على زر \"تسجيل الدخول باستخدام تويتر\" ",
         "ERROR_MESSAGE": "حدث خطأ أثناء الاتصال بـ Twitter، الرجاء المحاولة مرة أخرى",
@@ -381,7 +388,11 @@
         "API": {
           "ERROR_MESSAGE": "لم نتمكن من حفظ قناة البريد الإلكتروني"
         },
-        "FINISH_MESSAGE": "بدء إعادة توجيه رسائل البريد الإلكتروني الخاصة بك إلى عنوان البريد الإلكتروني التالي."
+        "FINISH_MESSAGE": "بدء إعادة توجيه رسائل البريد الإلكتروني الخاصة بك إلى عنوان البريد الإلكتروني التالي.",
+        "FINISH_MESSAGE_NO_FORWARDING": "Your email inbox has been created successfully! You need to configure SMTP and IMAP credentials to send and receive emails. Without these settings, no emails will be processed.",
+        "FORWARDING_ADDRESS_LABEL": "Forward emails to this address:",
+        "CONFIGURE_SMTP_IMAP_LINK": "اضغط هنا",
+        "CONFIGURE_SMTP_IMAP_TEXT": " to configure IMAP and SMTP settings"
       },
       "LINE_CHANNEL": {
         "TITLE": "قناة LINE",
@@ -467,6 +478,10 @@
             "TITLE": "Instagram",
             "DESCRIPTION": "Connect your instagram account"
           },
+          "TIKTOK": {
+            "TITLE": "TikTok",
+            "DESCRIPTION": "Connect your TikTok account"
+          },
           "VOICE": {
             "TITLE": "Voice",
             "DESCRIPTION": "Integrate with Twilio Voice"
@@ -707,6 +722,7 @@
       "INBOX_IDENTIFIER_SUB_TEXT": "استخدم رمز 'inbox_identifier' المعروض هنا للمصادقة على عملاء API الخاص بك.",
       "FORWARD_EMAIL_TITLE": "إعادة التوجيه إلى البريد الإلكتروني",
       "FORWARD_EMAIL_SUB_TEXT": "بدء إعادة توجيه رسائل البريد الإلكتروني الخاصة بك إلى عنوان البريد الإلكتروني التالي.",
+      "FORWARD_EMAIL_NOT_CONFIGURED": "Forwarding emails to your inbox is currently disabled on this installation. To use this feature, it must be enabled by your administrator. Please get in touch with them to proceed.",
       "ALLOW_MESSAGES_AFTER_RESOLVED": "السماح بالرسائل بعد حل المحادثة",
       "ALLOW_MESSAGES_AFTER_RESOLVED_SUB_TEXT": "السماح للمستخدمين النهائيين بإرسال رسائل حتى بعد تسوية المحادثة.",
       "WHATSAPP_SECTION_SUBHEADER": "يتم استخدام مفتاح API هذا للتكامل مع واتسب APIs.",
@@ -1004,6 +1020,7 @@
       "LINE": "Line",
       "API": "قناة API",
       "INSTAGRAM": "Instagram",
+      "TIKTOK": "TikTok",
       "VOICE": "Voice"
     }
   }

app/javascript/dashboard/i18n/locale/ar/settings.json

@@ -234,6 +234,7 @@
     "CONTACT_SUPPORT": "Contact support",
     "SELECTOR_SUBTITLE": "اختر حساباً من القائمة التالية",
     "PROFILE_SETTINGS": "Profile settings",
+    "YEAR_IN_REVIEW": "Year in Review",
     "KEYBOARD_SHORTCUTS": "Keyboard shortcuts",
     "APPEARANCE": "Change appearance",
     "SUPER_ADMIN_CONSOLE": "SuperAdmin console",
@@ -306,6 +307,8 @@
     "SETTINGS": "الإعدادات",
     "CONTACTS": "جهات الاتصال",
     "ACTIVE": "مفعل",
+    "COMPANIES": "Companies",
+    "ALL_COMPANIES": "All Companies",
     "CAPTAIN": "قائد",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
@@ -398,19 +401,44 @@
       "BUTTON_TXT": "Buy more credits",
       "DOCUMENTS": "Documents",
       "RESPONSES": "Responses",
-      "UPGRADE": "Captain is not available on the free plan, upgrade now to get access to assistants, copilot and more."
+      "UPGRADE": "Captain is not available on the free plan, upgrade now to get access to assistants, copilot and more.",
+      "REFRESH_CREDITS": "تحديث"
     },
     "CHAT_WITH_US": {
       "TITLE": "تحتاج مساعدة؟",
       "DESCRIPTION": "هل تواجه أي مشاكل في الفواتير؟ نحن هنا للمساعدة.",
       "BUTTON_TXT": "تحدث الينا"
     },
-    "NO_BILLING_USER": "حساب الفوترة الخاص بك قيد الإعداد. الرجاء تحديث الصفحة وحاول مرة أخرى."
+    "NO_BILLING_USER": "حساب الفوترة الخاص بك قيد الإعداد. الرجاء تحديث الصفحة وحاول مرة أخرى.",
+    "TOPUP": {
+      "BUY_CREDITS": "Buy more credits",
+      "MODAL_TITLE": "Buy AI Credits",
+      "MODAL_DESCRIPTION": "Purchase additional credits for Captain AI.",
+      "CREDITS": "CREDITS",
+      "ONE_TIME": "one-time",
+      "POPULAR": "Most Popular",
+      "NOTE_TITLE": "ملاحظة:",
+      "NOTE_DESCRIPTION": "Credits are added immediately and expire in 6 months. An active subscription is required to use credits. Purchased credits are consumed after your monthly plan credits.",
+      "CANCEL": "إلغاء",
+      "PURCHASE": "Purchase Credits",
+      "LOADING": "Loading options...",
+      "FETCH_ERROR": "Failed to load credit options. Please try again.",
+      "PURCHASE_ERROR": "Failed to process purchase. Please try again.",
+      "PURCHASE_SUCCESS": "Successfully added {credits} credits to your account",
+      "CONFIRM": {
+        "TITLE": "Confirm Purchase",
+        "DESCRIPTION": "You are about to purchase {credits} credits for {amount}.",
+        "INSTANT_DEDUCTION_NOTE": "Your saved card will be charged immediately upon confirmation.",
+        "GO_BACK": "العودة للخلف",
+        "CONFIRM_PURCHASE": "Confirm Purchase"
+      }
+    }
   },
   "SECURITY_SETTINGS": {
     "TITLE": "Security",
     "DESCRIPTION": "Manage your account security settings.",
     "LINK_TEXT": "Learn more about SAML SSO",
+    "SAML_DISABLED_MESSAGE": "SAML SSO is currently disabled. Please contact your administrator to enable this feature.",
     "SAML": {
       "TITLE": "SAML SSO",
       "NOTE": "Configure SAML single sign-on for your account. Users will authenticate through your identity provider instead of using email/password.",

app/javascript/dashboard/i18n/locale/ar/yearInReview.json

@@ -0,0 +1,64 @@
+{
+  "YEAR_IN_REVIEW": {
+    "TITLE": "Year in Review",
+    "LOADING": "Loading your year in review...",
+    "ERROR": "Failed to load year in review",
+    "CLOSE": "أغلق",
+    "CONVERSATIONS": {
+      "TITLE": "You have handled",
+      "SUBTITLE": "المحادثات",
+      "FALLBACK": "This year wasn't about the numbers. It was about showing up.",
+      "COMPARISON": {
+        "0_50": "You showed up, and that's how every good inbox begins.",
+        "50_100": "You kept the replies flowing and the conversations alive.",
+        "100_500": "You handled serious volume and kept everything on track.",
+        "500_2000": "You kept things moving while the volume kept climbing.",
+        "2000_10000": "You ran high traffic through your inbox without breaking a sweat.",
+        "10000_PLUS": "That's a full city of customers knocking on your door. You made it look effortless."
+      }
+    },
+    "BUSIEST_DAY": {
+      "TITLE": "Your busiest day was",
+      "MESSAGE": "{count} conversations that day.",
+      "COMPARISON": {
+        "0_5": "A warm-up lap that barely woke the inbox.",
+        "5_10": "Enough action to justify a second cup of coffee.",
+        "10_25": "Things got busy and the inbox stayed on its toes.",
+        "25_50": "A proper rush that barely broke a sweat.",
+        "50_100": "Controlled chaos, handled like a normal Tuesday.",
+        "100_500": "Absolute dumpster fire, somehow still shipping replies.",
+        "500_PLUS": "The inbox lost all chill and never slowed down."
+      }
+    },
+    "PERSONALITY": {
+      "TITLE": "Your support personality is",
+      "MESSAGES": {
+        "SWIFT_HELPER": "You replied in {time} on average. Faster than most notifications.",
+        "QUICK_RESPONDER": "You replied in {time} on average. The inbox barely waited.",
+        "STEADY_SUPPORT": "You replied in {time} on average. Calm pace, solid replies.",
+        "THOUGHTFUL_ADVISOR": "You replied in {time} on average. Took the time to get it right."
+      }
+    },
+    "THANK_YOU": {
+      "TITLE": "Congratulations on surviving the inbox of {year}.",
+      "MESSAGE": "Thank you for your incredible dedication to supporting customers throughout this year. Your hard work has made a real difference, and we're grateful to have you on this journey. Here's to making {nextYear} even better together!"
+    },
+    "SHARE_MODAL": {
+      "TITLE": "Share Your Year in Review",
+      "PREPARING": "Preparing your image...",
+      "DOWNLOAD": "تحميل",
+      "SHARE_TITLE": "My {year} Year in Review",
+      "SHARE_TEXT": "Check out my {year} Year in Review with Chatwoot!",
+      "BRANDING": "Made with Chatwoot"
+    },
+    "BANNER": {
+      "TITLE": "Your {year} Year in Review is here",
+      "BUTTON": "See your impact"
+    },
+    "NAVIGATION": {
+      "PREVIOUS": "Previous",
+      "NEXT": "التالي",
+      "SHARE": "مشاركة"
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/az/attributesMgmt.json

@@ -129,6 +129,10 @@
       "ENABLE_REGEX": {
         "LABEL": "Enable regex validation"
       }
+    },
+    "BADGES": {
+      "PRE_CHAT": "Pre-chat",
+      "RESOLUTION": "Resolution"
     }
   }
 }

app/javascript/dashboard/i18n/locale/az/chatlist.json

@@ -102,6 +102,9 @@
       },
       "contact": {
         "CONTENT": "Shared contact"
+      },
+      "embed": {
+        "CONTENT": "Embedded content"
       }
     },
     "CHAT_SORT_BY_FILTER": {

app/javascript/dashboard/i18n/locale/az/companies.json

@@ -0,0 +1,32 @@
+{
+  "COMPANIES": {
+    "HEADER": "Companies",
+    "SORT_BY": {
+      "LABEL": "Sort by",
+      "OPTIONS": {
+        "NAME": "Name",
+        "DOMAIN": "Domain",
+        "CREATED_AT": "Created at"
+      }
+    },
+    "ORDER": {
+      "LABEL": "Order",
+      "OPTIONS": {
+        "ASCENDING": "Ascending",
+        "DESCENDING": "Descending"
+      }
+    },
+    "SEARCH_PLACEHOLDER": "Search companies...",
+    "LOADING": "Loading companies...",
+    "UNNAMED": "Unnamed Company",
+    "CONTACTS_COUNT": "{n} contact | {n} contacts",
+    "EMPTY_STATE": {
+      "TITLE": "No companies found"
+    }
+  },
+  "COMPANIES_LAYOUT": {
+    "PAGINATION_FOOTER": {
+      "SHOWING": "Showing {startItem} – {endItem} of {totalItems} company | Showing {startItem} – {endItem} of {totalItems} companies"
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/az/contact.json

@@ -18,7 +18,8 @@
     "CREATED_AT_LABEL": "Created",
     "NEW_MESSAGE": "New message",
     "CALL": "Call",
-    "CALL_UNDER_DEVELOPMENT": "Calling is under development",
+    "CALL_INITIATED": "Calling the contact…",
+    "CALL_FAILED": "Unable to start the call. Please try again.",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Choose a voice inbox"
     },
@@ -456,6 +457,9 @@
           "INSTAGRAM": {
             "PLACEHOLDER": "Add Instagram"
           },
+          "TIKTOK": {
+            "PLACEHOLDER": "Add TikTok"
+          },
           "LINKEDIN": {
             "PLACEHOLDER": "Add LinkedIn"
           },

app/javascript/dashboard/i18n/locale/az/conversation.json

@@ -32,6 +32,7 @@
     "LOADING_CONVERSATIONS": "Loading Conversations",
     "CANNOT_REPLY": "You cannot reply due to",
     "24_HOURS_WINDOW": "24 hour message window restriction",
+    "48_HOURS_WINDOW": "48 hour message window restriction",
     "API_HOURS_WINDOW": "You can only reply to this conversation within {hours} hours",
     "NOT_ASSIGNED_TO_YOU": "This conversation is not assigned to you. Would you like to assign this conversation to yourself?",
     "ASSIGN_TO_ME": "Assign to me",
@@ -196,7 +197,6 @@
       "INSERT_READ_MORE": "Read more",
       "DISMISS_REPLY": "Dismiss reply",
       "REPLYING_TO": "Replying to:",
-      "TIP_FORMAT_ICON": "Show rich text editor",
       "TIP_EMOJI_ICON": "Show emoji selector",
       "TIP_ATTACH_ICON": "Attach files",
       "TIP_AUDIORECORDER_ICON": "Record audio",

app/javascript/dashboard/i18n/locale/az/inboxMgmt.json

@@ -57,6 +57,13 @@
         "NEW_INBOX_SUGGESTION": "This Instagram account was previously linked to a different inbox and has now been migrated here. All new messages will appear here. The old inbox will no longer be able to send or receive messages for this account.",
         "DUPLICATE_INBOX_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. You won’t be able to send/receive Instagram messages from this inbox anymore."
       },
+      "TIKTOK": {
+        "CONTINUE_WITH_TIKTOK": "Continue with TikTok",
+        "CONNECT_YOUR_TIKTOK_PROFILE": "Connect your TikTok Profile",
+        "HELP": "To add your TikTok profile as a channel, you need to authenticate your TikTok Profile by clicking on 'Continue with TikTok' ",
+        "ERROR_MESSAGE": "There was an error connecting to TikTok, please try again",
+        "ERROR_AUTH": "There was an error connecting to TikTok, please try again"
+      },
       "TWITTER": {
         "HELP": "To add your Twitter profile as a channel, you need to authenticate your Twitter Profile by clicking on 'Sign in with Twitter' ",
         "ERROR_MESSAGE": "There was an error connecting to Twitter, please try again",
@@ -381,7 +388,11 @@
         "API": {
           "ERROR_MESSAGE": "We were not able to save the email channel"
         },
-        "FINISH_MESSAGE": "Start forwarding your emails to the following email address."
+        "FINISH_MESSAGE": "Start forwarding your emails to the following email address.",
+        "FINISH_MESSAGE_NO_FORWARDING": "Your email inbox has been created successfully! You need to configure SMTP and IMAP credentials to send and receive emails. Without these settings, no emails will be processed.",
+        "FORWARDING_ADDRESS_LABEL": "Forward emails to this address:",
+        "CONFIGURE_SMTP_IMAP_LINK": "Click here",
+        "CONFIGURE_SMTP_IMAP_TEXT": " to configure IMAP and SMTP settings"
       },
       "LINE_CHANNEL": {
         "TITLE": "LINE Channel",
@@ -467,6 +478,10 @@
             "TITLE": "Instagram",
             "DESCRIPTION": "Connect your instagram account"
           },
+          "TIKTOK": {
+            "TITLE": "TikTok",
+            "DESCRIPTION": "Connect your TikTok account"
+          },
           "VOICE": {
             "TITLE": "Voice",
             "DESCRIPTION": "Integrate with Twilio Voice"
@@ -707,6 +722,7 @@
       "INBOX_IDENTIFIER_SUB_TEXT": "Use the `inbox_identifier` token shown here to authentication your API clients.",
       "FORWARD_EMAIL_TITLE": "Forward to Email",
       "FORWARD_EMAIL_SUB_TEXT": "Start forwarding your emails to the following email address.",
+      "FORWARD_EMAIL_NOT_CONFIGURED": "Forwarding emails to your inbox is currently disabled on this installation. To use this feature, it must be enabled by your administrator. Please get in touch with them to proceed.",
       "ALLOW_MESSAGES_AFTER_RESOLVED": "Allow messages after conversation resolved",
       "ALLOW_MESSAGES_AFTER_RESOLVED_SUB_TEXT": "Allow the end-users to send messages even after the conversation is resolved.",
       "WHATSAPP_SECTION_SUBHEADER": "This API Key is used for the integration with the WhatsApp APIs.",
@@ -1004,6 +1020,7 @@
       "LINE": "Line",
       "API": "API Channel",
       "INSTAGRAM": "Instagram",
+      "TIKTOK": "TikTok",
       "VOICE": "Voice"
     }
   }

app/javascript/dashboard/i18n/locale/az/settings.json

@@ -234,6 +234,7 @@
     "CONTACT_SUPPORT": "Contact support",
     "SELECTOR_SUBTITLE": "Select an account from the following list",
     "PROFILE_SETTINGS": "Profile settings",
+    "YEAR_IN_REVIEW": "Year in Review",
     "KEYBOARD_SHORTCUTS": "Keyboard shortcuts",
     "APPEARANCE": "Change appearance",
     "SUPER_ADMIN_CONSOLE": "SuperAdmin console",
@@ -306,6 +307,8 @@
     "SETTINGS": "Settings",
     "CONTACTS": "Contacts",
     "ACTIVE": "Active",
+    "COMPANIES": "Companies",
+    "ALL_COMPANIES": "All Companies",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
@@ -398,19 +401,44 @@
       "BUTTON_TXT": "Buy more credits",
       "DOCUMENTS": "Documents",
       "RESPONSES": "Responses",
-      "UPGRADE": "Captain is not available on the free plan, upgrade now to get access to assistants, copilot and more."
+      "UPGRADE": "Captain is not available on the free plan, upgrade now to get access to assistants, copilot and more.",
+      "REFRESH_CREDITS": "Refresh"
     },
     "CHAT_WITH_US": {
       "TITLE": "Need help?",
       "DESCRIPTION": "Do you face any issues in billing? We are here to help.",
       "BUTTON_TXT": "Chat with us"
     },
-    "NO_BILLING_USER": "Your billing account is being configured. Please refresh the page and try again."
+    "NO_BILLING_USER": "Your billing account is being configured. Please refresh the page and try again.",
+    "TOPUP": {
+      "BUY_CREDITS": "Buy more credits",
+      "MODAL_TITLE": "Buy AI Credits",
+      "MODAL_DESCRIPTION": "Purchase additional credits for Captain AI.",
+      "CREDITS": "CREDITS",
+      "ONE_TIME": "one-time",
+      "POPULAR": "Most Popular",
+      "NOTE_TITLE": "Note:",
+      "NOTE_DESCRIPTION": "Credits are added immediately and expire in 6 months. An active subscription is required to use credits. Purchased credits are consumed after your monthly plan credits.",
+      "CANCEL": "Cancel",
+      "PURCHASE": "Purchase Credits",
+      "LOADING": "Loading options...",
+      "FETCH_ERROR": "Failed to load credit options. Please try again.",
+      "PURCHASE_ERROR": "Failed to process purchase. Please try again.",
+      "PURCHASE_SUCCESS": "Successfully added {credits} credits to your account",
+      "CONFIRM": {
+        "TITLE": "Confirm Purchase",
+        "DESCRIPTION": "You are about to purchase {credits} credits for {amount}.",
+        "INSTANT_DEDUCTION_NOTE": "Your saved card will be charged immediately upon confirmation.",
+        "GO_BACK": "Go Back",
+        "CONFIRM_PURCHASE": "Confirm Purchase"
+      }
+    }
   },
   "SECURITY_SETTINGS": {
     "TITLE": "Security",
     "DESCRIPTION": "Manage your account security settings.",
     "LINK_TEXT": "Learn more about SAML SSO",
+    "SAML_DISABLED_MESSAGE": "SAML SSO is currently disabled. Please contact your administrator to enable this feature.",
     "SAML": {
       "TITLE": "SAML SSO",
       "NOTE": "Configure SAML single sign-on for your account. Users will authenticate through your identity provider instead of using email/password.",

app/javascript/dashboard/i18n/locale/az/yearInReview.json

@@ -0,0 +1,64 @@
+{
+  "YEAR_IN_REVIEW": {
+    "TITLE": "Year in Review",
+    "LOADING": "Loading your year in review...",
+    "ERROR": "Failed to load year in review",
+    "CLOSE": "Close",
+    "CONVERSATIONS": {
+      "TITLE": "You have handled",
+      "SUBTITLE": "conversations",
+      "FALLBACK": "This year wasn't about the numbers. It was about showing up.",
+      "COMPARISON": {
+        "0_50": "You showed up, and that's how every good inbox begins.",
+        "50_100": "You kept the replies flowing and the conversations alive.",
+        "100_500": "You handled serious volume and kept everything on track.",
+        "500_2000": "You kept things moving while the volume kept climbing.",
+        "2000_10000": "You ran high traffic through your inbox without breaking a sweat.",
+        "10000_PLUS": "That's a full city of customers knocking on your door. You made it look effortless."
+      }
+    },
+    "BUSIEST_DAY": {
+      "TITLE": "Your busiest day was",
+      "MESSAGE": "{count} conversations that day.",
+      "COMPARISON": {
+        "0_5": "A warm-up lap that barely woke the inbox.",
+        "5_10": "Enough action to justify a second cup of coffee.",
+        "10_25": "Things got busy and the inbox stayed on its toes.",
+        "25_50": "A proper rush that barely broke a sweat.",
+        "50_100": "Controlled chaos, handled like a normal Tuesday.",
+        "100_500": "Absolute dumpster fire, somehow still shipping replies.",
+        "500_PLUS": "The inbox lost all chill and never slowed down."
+      }
+    },
+    "PERSONALITY": {
+      "TITLE": "Your support personality is",
+      "MESSAGES": {
+        "SWIFT_HELPER": "You replied in {time} on average. Faster than most notifications.",
+        "QUICK_RESPONDER": "You replied in {time} on average. The inbox barely waited.",
+        "STEADY_SUPPORT": "You replied in {time} on average. Calm pace, solid replies.",
+        "THOUGHTFUL_ADVISOR": "You replied in {time} on average. Took the time to get it right."
+      }
+    },
+    "THANK_YOU": {
+      "TITLE": "Congratulations on surviving the inbox of {year}.",
+      "MESSAGE": "Thank you for your incredible dedication to supporting customers throughout this year. Your hard work has made a real difference, and we're grateful to have you on this journey. Here's to making {nextYear} even better together!"
+    },
+    "SHARE_MODAL": {
+      "TITLE": "Share Your Year in Review",
+      "PREPARING": "Preparing your image...",
+      "DOWNLOAD": "Download",
+      "SHARE_TITLE": "My {year} Year in Review",
+      "SHARE_TEXT": "Check out my {year} Year in Review with Chatwoot!",
+      "BRANDING": "Made with Chatwoot"
+    },
+    "BANNER": {
+      "TITLE": "Your {year} Year in Review is here",
+      "BUTTON": "See your impact"
+    },
+    "NAVIGATION": {
+      "PREVIOUS": "Previous",
+      "NEXT": "Next",
+      "SHARE": "Share"
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/bg/attributesMgmt.json

@@ -129,6 +129,10 @@
       "ENABLE_REGEX": {
         "LABEL": "Enable regex validation"
       }
+    },
+    "BADGES": {
+      "PRE_CHAT": "Pre-chat",
+      "RESOLUTION": "Resolution"
     }
   }
 }

app/javascript/dashboard/i18n/locale/bg/chatlist.json

@@ -102,6 +102,9 @@
       },
       "contact": {
         "CONTENT": "Shared contact"
+      },
+      "embed": {
+        "CONTENT": "Embedded content"
       }
     },
     "CHAT_SORT_BY_FILTER": {

app/javascript/dashboard/i18n/locale/bg/companies.json

@@ -0,0 +1,32 @@
+{
+  "COMPANIES": {
+    "HEADER": "Companies",
+    "SORT_BY": {
+      "LABEL": "Sort by",
+      "OPTIONS": {
+        "NAME": "Име",
+        "DOMAIN": "Domain",
+        "CREATED_AT": "Създаден в"
+      }
+    },
+    "ORDER": {
+      "LABEL": "Order",
+      "OPTIONS": {
+        "ASCENDING": "Ascending",
+        "DESCENDING": "Descending"
+      }
+    },
+    "SEARCH_PLACEHOLDER": "Search companies...",
+    "LOADING": "Loading companies...",
+    "UNNAMED": "Unnamed Company",
+    "CONTACTS_COUNT": "{n} contact | {n} contacts",
+    "EMPTY_STATE": {
+      "TITLE": "No companies found"
+    }
+  },
+  "COMPANIES_LAYOUT": {
+    "PAGINATION_FOOTER": {
+      "SHOWING": "Showing {startItem} – {endItem} of {totalItems} company | Showing {startItem} – {endItem} of {totalItems} companies"
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/bg/contact.json

@@ -18,7 +18,8 @@
     "CREATED_AT_LABEL": "Created",
     "NEW_MESSAGE": "Ново съобщение",
     "CALL": "Call",
-    "CALL_UNDER_DEVELOPMENT": "Calling is under development",
+    "CALL_INITIATED": "Calling the contact…",
+    "CALL_FAILED": "Unable to start the call. Please try again.",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Choose a voice inbox"
     },
@@ -456,6 +457,9 @@
           "INSTAGRAM": {
             "PLACEHOLDER": "Add Instagram"
           },
+          "TIKTOK": {
+            "PLACEHOLDER": "Add TikTok"
+          },
           "LINKEDIN": {
             "PLACEHOLDER": "Add LinkedIn"
           },

app/javascript/dashboard/i18n/locale/bg/conversation.json

@@ -32,6 +32,7 @@
     "LOADING_CONVERSATIONS": "Loading Conversations",
     "CANNOT_REPLY": "You cannot reply due to",
     "24_HOURS_WINDOW": "24 hour message window restriction",
+    "48_HOURS_WINDOW": "48 hour message window restriction",
     "API_HOURS_WINDOW": "You can only reply to this conversation within {hours} hours",
     "NOT_ASSIGNED_TO_YOU": "This conversation is not assigned to you. Would you like to assign this conversation to yourself?",
     "ASSIGN_TO_ME": "Assign to me",
@@ -196,7 +197,6 @@
       "INSERT_READ_MORE": "Read more",
       "DISMISS_REPLY": "Dismiss reply",
       "REPLYING_TO": "Replying to:",
-      "TIP_FORMAT_ICON": "Show rich text editor",
       "TIP_EMOJI_ICON": "Show emoji selector",
       "TIP_ATTACH_ICON": "Attach files",
       "TIP_AUDIORECORDER_ICON": "Record audio",

app/javascript/dashboard/i18n/locale/bg/inboxMgmt.json

@@ -57,6 +57,13 @@
         "NEW_INBOX_SUGGESTION": "This Instagram account was previously linked to a different inbox and has now been migrated here. All new messages will appear here. The old inbox will no longer be able to send or receive messages for this account.",
         "DUPLICATE_INBOX_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. You won’t be able to send/receive Instagram messages from this inbox anymore."
       },
+      "TIKTOK": {
+        "CONTINUE_WITH_TIKTOK": "Continue with TikTok",
+        "CONNECT_YOUR_TIKTOK_PROFILE": "Connect your TikTok Profile",
+        "HELP": "To add your TikTok profile as a channel, you need to authenticate your TikTok Profile by clicking on 'Continue with TikTok' ",
+        "ERROR_MESSAGE": "There was an error connecting to TikTok, please try again",
+        "ERROR_AUTH": "There was an error connecting to TikTok, please try again"
+      },
       "TWITTER": {
         "HELP": "To add your Twitter profile as a channel, you need to authenticate your Twitter Profile by clicking on 'Sign in with Twitter' ",
         "ERROR_MESSAGE": "There was an error connecting to Twitter, please try again",
@@ -381,7 +388,11 @@
         "API": {
           "ERROR_MESSAGE": "We were not able to save the email channel"
         },
-        "FINISH_MESSAGE": "Start forwarding your emails to the following email address."
+        "FINISH_MESSAGE": "Start forwarding your emails to the following email address.",
+        "FINISH_MESSAGE_NO_FORWARDING": "Your email inbox has been created successfully! You need to configure SMTP and IMAP credentials to send and receive emails. Without these settings, no emails will be processed.",
+        "FORWARDING_ADDRESS_LABEL": "Forward emails to this address:",
+        "CONFIGURE_SMTP_IMAP_LINK": "Click here",
+        "CONFIGURE_SMTP_IMAP_TEXT": " to configure IMAP and SMTP settings"
       },
       "LINE_CHANNEL": {
         "TITLE": "LINE Channel",
@@ -467,6 +478,10 @@
             "TITLE": "Instagram",
             "DESCRIPTION": "Connect your instagram account"
           },
+          "TIKTOK": {
+            "TITLE": "TikTok",
+            "DESCRIPTION": "Connect your TikTok account"
+          },
           "VOICE": {
             "TITLE": "Voice",
             "DESCRIPTION": "Integrate with Twilio Voice"
@@ -707,6 +722,7 @@
       "INBOX_IDENTIFIER_SUB_TEXT": "Use the `inbox_identifier` token shown here to authentication your API clients.",
       "FORWARD_EMAIL_TITLE": "Forward to Email",
       "FORWARD_EMAIL_SUB_TEXT": "Start forwarding your emails to the following email address.",
+      "FORWARD_EMAIL_NOT_CONFIGURED": "Forwarding emails to your inbox is currently disabled on this installation. To use this feature, it must be enabled by your administrator. Please get in touch with them to proceed.",
       "ALLOW_MESSAGES_AFTER_RESOLVED": "Allow messages after conversation resolved",
       "ALLOW_MESSAGES_AFTER_RESOLVED_SUB_TEXT": "Allow the end-users to send messages even after the conversation is resolved.",
       "WHATSAPP_SECTION_SUBHEADER": "This API Key is used for the integration with the WhatsApp APIs.",
@@ -1004,6 +1020,7 @@
       "LINE": "Line",
       "API": "API Channel",
       "INSTAGRAM": "Instagram",
+      "TIKTOK": "TikTok",
       "VOICE": "Voice"
     }
   }

app/javascript/dashboard/i18n/locale/bg/settings.json

@@ -234,6 +234,7 @@
     "CONTACT_SUPPORT": "Contact support",
     "SELECTOR_SUBTITLE": "Select an account from the following list",
     "PROFILE_SETTINGS": "Profile settings",
+    "YEAR_IN_REVIEW": "Year in Review",
     "KEYBOARD_SHORTCUTS": "Keyboard shortcuts",
     "APPEARANCE": "Change appearance",
     "SUPER_ADMIN_CONSOLE": "SuperAdmin console",
@@ -306,6 +307,8 @@
     "SETTINGS": "Settings",
     "CONTACTS": "Контакти",
     "ACTIVE": "Активен",
+    "COMPANIES": "Companies",
+    "ALL_COMPANIES": "All Companies",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
@@ -398,19 +401,44 @@
       "BUTTON_TXT": "Buy more credits",
       "DOCUMENTS": "Documents",
       "RESPONSES": "Responses",
-      "UPGRADE": "Captain is not available on the free plan, upgrade now to get access to assistants, copilot and more."
+      "UPGRADE": "Captain is not available on the free plan, upgrade now to get access to assistants, copilot and more.",
+      "REFRESH_CREDITS": "Refresh"
     },
     "CHAT_WITH_US": {
       "TITLE": "Need help?",
       "DESCRIPTION": "Do you face any issues in billing? We are here to help.",
       "BUTTON_TXT": "Чатете с нас"
     },
-    "NO_BILLING_USER": "Your billing account is being configured. Please refresh the page and try again."
+    "NO_BILLING_USER": "Your billing account is being configured. Please refresh the page and try again.",
+    "TOPUP": {
+      "BUY_CREDITS": "Buy more credits",
+      "MODAL_TITLE": "Buy AI Credits",
+      "MODAL_DESCRIPTION": "Purchase additional credits for Captain AI.",
+      "CREDITS": "CREDITS",
+      "ONE_TIME": "one-time",
+      "POPULAR": "Most Popular",
+      "NOTE_TITLE": "Note:",
+      "NOTE_DESCRIPTION": "Credits are added immediately and expire in 6 months. An active subscription is required to use credits. Purchased credits are consumed after your monthly plan credits.",
+      "CANCEL": "Отмени",
+      "PURCHASE": "Purchase Credits",
+      "LOADING": "Loading options...",
+      "FETCH_ERROR": "Failed to load credit options. Please try again.",
+      "PURCHASE_ERROR": "Failed to process purchase. Please try again.",
+      "PURCHASE_SUCCESS": "Successfully added {credits} credits to your account",
+      "CONFIRM": {
+        "TITLE": "Confirm Purchase",
+        "DESCRIPTION": "You are about to purchase {credits} credits for {amount}.",
+        "INSTANT_DEDUCTION_NOTE": "Your saved card will be charged immediately upon confirmation.",
+        "GO_BACK": "Go Back",
+        "CONFIRM_PURCHASE": "Confirm Purchase"
+      }
+    }
   },
   "SECURITY_SETTINGS": {
     "TITLE": "Security",
     "DESCRIPTION": "Manage your account security settings.",
     "LINK_TEXT": "Learn more about SAML SSO",
+    "SAML_DISABLED_MESSAGE": "SAML SSO is currently disabled. Please contact your administrator to enable this feature.",
     "SAML": {
       "TITLE": "SAML SSO",
       "NOTE": "Configure SAML single sign-on for your account. Users will authenticate through your identity provider instead of using email/password.",

app/javascript/dashboard/i18n/locale/bg/yearInReview.json

@@ -0,0 +1,64 @@
+{
+  "YEAR_IN_REVIEW": {
+    "TITLE": "Year in Review",
+    "LOADING": "Loading your year in review...",
+    "ERROR": "Failed to load year in review",
+    "CLOSE": "Close",
+    "CONVERSATIONS": {
+      "TITLE": "You have handled",
+      "SUBTITLE": "разговори",
+      "FALLBACK": "This year wasn't about the numbers. It was about showing up.",
+      "COMPARISON": {
+        "0_50": "You showed up, and that's how every good inbox begins.",
+        "50_100": "You kept the replies flowing and the conversations alive.",
+        "100_500": "You handled serious volume and kept everything on track.",
+        "500_2000": "You kept things moving while the volume kept climbing.",
+        "2000_10000": "You ran high traffic through your inbox without breaking a sweat.",
+        "10000_PLUS": "That's a full city of customers knocking on your door. You made it look effortless."
+      }
+    },
+    "BUSIEST_DAY": {
+      "TITLE": "Your busiest day was",
+      "MESSAGE": "{count} conversations that day.",
+      "COMPARISON": {
+        "0_5": "A warm-up lap that barely woke the inbox.",
+        "5_10": "Enough action to justify a second cup of coffee.",
+        "10_25": "Things got busy and the inbox stayed on its toes.",
+        "25_50": "A proper rush that barely broke a sweat.",
+        "50_100": "Controlled chaos, handled like a normal Tuesday.",
+        "100_500": "Absolute dumpster fire, somehow still shipping replies.",
+        "500_PLUS": "The inbox lost all chill and never slowed down."
+      }
+    },
+    "PERSONALITY": {
+      "TITLE": "Your support personality is",
+      "MESSAGES": {
+        "SWIFT_HELPER": "You replied in {time} on average. Faster than most notifications.",
+        "QUICK_RESPONDER": "You replied in {time} on average. The inbox barely waited.",
+        "STEADY_SUPPORT": "You replied in {time} on average. Calm pace, solid replies.",
+        "THOUGHTFUL_ADVISOR": "You replied in {time} on average. Took the time to get it right."
+      }
+    },
+    "THANK_YOU": {
+      "TITLE": "Congratulations on surviving the inbox of {year}.",
+      "MESSAGE": "Thank you for your incredible dedication to supporting customers throughout this year. Your hard work has made a real difference, and we're grateful to have you on this journey. Here's to making {nextYear} even better together!"
+    },
+    "SHARE_MODAL": {
+      "TITLE": "Share Your Year in Review",
+      "PREPARING": "Preparing your image...",
+      "DOWNLOAD": "Download",
+      "SHARE_TITLE": "My {year} Year in Review",
+      "SHARE_TEXT": "Check out my {year} Year in Review with Chatwoot!",
+      "BRANDING": "Made with Chatwoot"
+    },
+    "BANNER": {
+      "TITLE": "Your {year} Year in Review is here",
+      "BUTTON": "See your impact"
+    },
+    "NAVIGATION": {
+      "PREVIOUS": "Previous",
+      "NEXT": "Next",
+      "SHARE": "Share"
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/bn/attributesMgmt.json

@@ -129,6 +129,10 @@
       "ENABLE_REGEX": {
         "LABEL": "Enable regex validation"
       }
+    },
+    "BADGES": {
+      "PRE_CHAT": "Pre-chat",
+      "RESOLUTION": "Resolution"
     }
   }
 }

app/javascript/dashboard/i18n/locale/bn/chatlist.json

@@ -102,6 +102,9 @@
       },
       "contact": {
         "CONTENT": "Shared contact"
+      },
+      "embed": {
+        "CONTENT": "Embedded content"
       }
     },
     "CHAT_SORT_BY_FILTER": {

app/javascript/dashboard/i18n/locale/bn/companies.json

@@ -0,0 +1,32 @@
+{
+  "COMPANIES": {
+    "HEADER": "Companies",
+    "SORT_BY": {
+      "LABEL": "Sort by",
+      "OPTIONS": {
+        "NAME": "Name",
+        "DOMAIN": "Domain",
+        "CREATED_AT": "Created at"
+      }
+    },
+    "ORDER": {
+      "LABEL": "Order",
+      "OPTIONS": {
+        "ASCENDING": "Ascending",
+        "DESCENDING": "Descending"
+      }
+    },
+    "SEARCH_PLACEHOLDER": "Search companies...",
+    "LOADING": "Loading companies...",
+    "UNNAMED": "Unnamed Company",
+    "CONTACTS_COUNT": "{n} contact | {n} contacts",
+    "EMPTY_STATE": {
+      "TITLE": "No companies found"
+    }
+  },
+  "COMPANIES_LAYOUT": {
+    "PAGINATION_FOOTER": {
+      "SHOWING": "Showing {startItem} – {endItem} of {totalItems} company | Showing {startItem} – {endItem} of {totalItems} companies"
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/bn/contact.json

@@ -18,7 +18,8 @@
     "CREATED_AT_LABEL": "Created",
     "NEW_MESSAGE": "New message",
     "CALL": "Call",
-    "CALL_UNDER_DEVELOPMENT": "Calling is under development",
+    "CALL_INITIATED": "Calling the contact…",
+    "CALL_FAILED": "Unable to start the call. Please try again.",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Choose a voice inbox"
     },
@@ -456,6 +457,9 @@
           "INSTAGRAM": {
             "PLACEHOLDER": "Add Instagram"
           },
+          "TIKTOK": {
+            "PLACEHOLDER": "Add TikTok"
+          },
           "LINKEDIN": {
             "PLACEHOLDER": "Add LinkedIn"
           },

app/javascript/dashboard/i18n/locale/bn/conversation.json

@@ -32,6 +32,7 @@
     "LOADING_CONVERSATIONS": "Loading Conversations",
     "CANNOT_REPLY": "You cannot reply due to",
     "24_HOURS_WINDOW": "24 hour message window restriction",
+    "48_HOURS_WINDOW": "48 hour message window restriction",
     "API_HOURS_WINDOW": "You can only reply to this conversation within {hours} hours",
     "NOT_ASSIGNED_TO_YOU": "This conversation is not assigned to you. Would you like to assign this conversation to yourself?",
     "ASSIGN_TO_ME": "Assign to me",
@@ -196,7 +197,6 @@
       "INSERT_READ_MORE": "Read more",
       "DISMISS_REPLY": "Dismiss reply",
       "REPLYING_TO": "Replying to:",
-      "TIP_FORMAT_ICON": "Show rich text editor",
       "TIP_EMOJI_ICON": "Show emoji selector",
       "TIP_ATTACH_ICON": "Attach files",
       "TIP_AUDIORECORDER_ICON": "Record audio",

app/javascript/dashboard/i18n/locale/bn/inboxMgmt.json

@@ -57,6 +57,13 @@
         "NEW_INBOX_SUGGESTION": "This Instagram account was previously linked to a different inbox and has now been migrated here. All new messages will appear here. The old inbox will no longer be able to send or receive messages for this account.",
         "DUPLICATE_INBOX_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. You won’t be able to send/receive Instagram messages from this inbox anymore."
       },
+      "TIKTOK": {
+        "CONTINUE_WITH_TIKTOK": "Continue with TikTok",
+        "CONNECT_YOUR_TIKTOK_PROFILE": "Connect your TikTok Profile",
+        "HELP": "To add your TikTok profile as a channel, you need to authenticate your TikTok Profile by clicking on 'Continue with TikTok' ",
+        "ERROR_MESSAGE": "There was an error connecting to TikTok, please try again",
+        "ERROR_AUTH": "There was an error connecting to TikTok, please try again"
+      },
       "TWITTER": {
         "HELP": "To add your Twitter profile as a channel, you need to authenticate your Twitter Profile by clicking on 'Sign in with Twitter' ",
         "ERROR_MESSAGE": "There was an error connecting to Twitter, please try again",
@@ -381,7 +388,11 @@
         "API": {
           "ERROR_MESSAGE": "We were not able to save the email channel"
         },
-        "FINISH_MESSAGE": "Start forwarding your emails to the following email address."
+        "FINISH_MESSAGE": "Start forwarding your emails to the following email address.",
+        "FINISH_MESSAGE_NO_FORWARDING": "Your email inbox has been created successfully! You need to configure SMTP and IMAP credentials to send and receive emails. Without these settings, no emails will be processed.",
+        "FORWARDING_ADDRESS_LABEL": "Forward emails to this address:",
+        "CONFIGURE_SMTP_IMAP_LINK": "Click here",
+        "CONFIGURE_SMTP_IMAP_TEXT": " to configure IMAP and SMTP settings"
       },
       "LINE_CHANNEL": {
         "TITLE": "LINE Channel",
@@ -467,6 +478,10 @@
             "TITLE": "Instagram",
             "DESCRIPTION": "Connect your instagram account"
           },
+          "TIKTOK": {
+            "TITLE": "TikTok",
+            "DESCRIPTION": "Connect your TikTok account"
+          },
           "VOICE": {
             "TITLE": "Voice",
             "DESCRIPTION": "Integrate with Twilio Voice"
@@ -707,6 +722,7 @@
       "INBOX_IDENTIFIER_SUB_TEXT": "Use the `inbox_identifier` token shown here to authentication your API clients.",
       "FORWARD_EMAIL_TITLE": "Forward to Email",
       "FORWARD_EMAIL_SUB_TEXT": "Start forwarding your emails to the following email address.",
+      "FORWARD_EMAIL_NOT_CONFIGURED": "Forwarding emails to your inbox is currently disabled on this installation. To use this feature, it must be enabled by your administrator. Please get in touch with them to proceed.",
       "ALLOW_MESSAGES_AFTER_RESOLVED": "Allow messages after conversation resolved",
       "ALLOW_MESSAGES_AFTER_RESOLVED_SUB_TEXT": "Allow the end-users to send messages even after the conversation is resolved.",
       "WHATSAPP_SECTION_SUBHEADER": "This API Key is used for the integration with the WhatsApp APIs.",
@@ -1004,6 +1020,7 @@
       "LINE": "Line",
       "API": "API Channel",
       "INSTAGRAM": "Instagram",
+      "TIKTOK": "TikTok",
       "VOICE": "Voice"
     }
   }

app/javascript/dashboard/i18n/locale/bn/settings.json

@@ -234,6 +234,7 @@
     "CONTACT_SUPPORT": "Contact support",
     "SELECTOR_SUBTITLE": "Select an account from the following list",
     "PROFILE_SETTINGS": "Profile settings",
+    "YEAR_IN_REVIEW": "Year in Review",
     "KEYBOARD_SHORTCUTS": "Keyboard shortcuts",
     "APPEARANCE": "Change appearance",
     "SUPER_ADMIN_CONSOLE": "SuperAdmin console",
@@ -306,6 +307,8 @@
     "SETTINGS": "Settings",
     "CONTACTS": "Contacts",
     "ACTIVE": "Active",
+    "COMPANIES": "Companies",
+    "ALL_COMPANIES": "All Companies",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
@@ -398,19 +401,44 @@
       "BUTTON_TXT": "Buy more credits",
       "DOCUMENTS": "Documents",
       "RESPONSES": "Responses",
-      "UPGRADE": "Captain is not available on the free plan, upgrade now to get access to assistants, copilot and more."
+      "UPGRADE": "Captain is not available on the free plan, upgrade now to get access to assistants, copilot and more.",
+      "REFRESH_CREDITS": "Refresh"
     },
     "CHAT_WITH_US": {
       "TITLE": "Need help?",
       "DESCRIPTION": "Do you face any issues in billing? We are here to help.",
       "BUTTON_TXT": "Chat with us"
     },
-    "NO_BILLING_USER": "Your billing account is being configured. Please refresh the page and try again."
+    "NO_BILLING_USER": "Your billing account is being configured. Please refresh the page and try again.",
+    "TOPUP": {
+      "BUY_CREDITS": "Buy more credits",
+      "MODAL_TITLE": "Buy AI Credits",
+      "MODAL_DESCRIPTION": "Purchase additional credits for Captain AI.",
+      "CREDITS": "CREDITS",
+      "ONE_TIME": "one-time",
+      "POPULAR": "Most Popular",
+      "NOTE_TITLE": "Note:",
+      "NOTE_DESCRIPTION": "Credits are added immediately and expire in 6 months. An active subscription is required to use credits. Purchased credits are consumed after your monthly plan credits.",
+      "CANCEL": "Cancel",
+      "PURCHASE": "Purchase Credits",
+      "LOADING": "Loading options...",
+      "FETCH_ERROR": "Failed to load credit options. Please try again.",
+      "PURCHASE_ERROR": "Failed to process purchase. Please try again.",
+      "PURCHASE_SUCCESS": "Successfully added {credits} credits to your account",
+      "CONFIRM": {
+        "TITLE": "Confirm Purchase",
+        "DESCRIPTION": "You are about to purchase {credits} credits for {amount}.",
+        "INSTANT_DEDUCTION_NOTE": "Your saved card will be charged immediately upon confirmation.",
+        "GO_BACK": "Go Back",
+        "CONFIRM_PURCHASE": "Confirm Purchase"
+      }
+    }
   },
   "SECURITY_SETTINGS": {
     "TITLE": "Security",
     "DESCRIPTION": "Manage your account security settings.",
     "LINK_TEXT": "Learn more about SAML SSO",
+    "SAML_DISABLED_MESSAGE": "SAML SSO is currently disabled. Please contact your administrator to enable this feature.",
     "SAML": {
       "TITLE": "SAML SSO",
       "NOTE": "Configure SAML single sign-on for your account. Users will authenticate through your identity provider instead of using email/password.",

app/javascript/dashboard/i18n/locale/bn/yearInReview.json

@@ -0,0 +1,64 @@
+{
+  "YEAR_IN_REVIEW": {
+    "TITLE": "Year in Review",
+    "LOADING": "Loading your year in review...",
+    "ERROR": "Failed to load year in review",
+    "CLOSE": "Close",
+    "CONVERSATIONS": {
+      "TITLE": "You have handled",
+      "SUBTITLE": "conversations",
+      "FALLBACK": "This year wasn't about the numbers. It was about showing up.",
+      "COMPARISON": {
+        "0_50": "You showed up, and that's how every good inbox begins.",
+        "50_100": "You kept the replies flowing and the conversations alive.",
+        "100_500": "You handled serious volume and kept everything on track.",
+        "500_2000": "You kept things moving while the volume kept climbing.",
+        "2000_10000": "You ran high traffic through your inbox without breaking a sweat.",
+        "10000_PLUS": "That's a full city of customers knocking on your door. You made it look effortless."
+      }
+    },
+    "BUSIEST_DAY": {
+      "TITLE": "Your busiest day was",
+      "MESSAGE": "{count} conversations that day.",
+      "COMPARISON": {
+        "0_5": "A warm-up lap that barely woke the inbox.",
+        "5_10": "Enough action to justify a second cup of coffee.",
+        "10_25": "Things got busy and the inbox stayed on its toes.",
+        "25_50": "A proper rush that barely broke a sweat.",
+        "50_100": "Controlled chaos, handled like a normal Tuesday.",
+        "100_500": "Absolute dumpster fire, somehow still shipping replies.",
+        "500_PLUS": "The inbox lost all chill and never slowed down."
+      }
+    },
+    "PERSONALITY": {
+      "TITLE": "Your support personality is",
+      "MESSAGES": {
+        "SWIFT_HELPER": "You replied in {time} on average. Faster than most notifications.",
+        "QUICK_RESPONDER": "You replied in {time} on average. The inbox barely waited.",
+        "STEADY_SUPPORT": "You replied in {time} on average. Calm pace, solid replies.",
+        "THOUGHTFUL_ADVISOR": "You replied in {time} on average. Took the time to get it right."
+      }
+    },
+    "THANK_YOU": {
+      "TITLE": "Congratulations on surviving the inbox of {year}.",
+      "MESSAGE": "Thank you for your incredible dedication to supporting customers throughout this year. Your hard work has made a real difference, and we're grateful to have you on this journey. Here's to making {nextYear} even better together!"
+    },
+    "SHARE_MODAL": {
+      "TITLE": "Share Your Year in Review",
+      "PREPARING": "Preparing your image...",
+      "DOWNLOAD": "Download",
+      "SHARE_TITLE": "My {year} Year in Review",
+      "SHARE_TEXT": "Check out my {year} Year in Review with Chatwoot!",
+      "BRANDING": "Made with Chatwoot"
+    },
+    "BANNER": {
+      "TITLE": "Your {year} Year in Review is here",
+      "BUTTON": "See your impact"
+    },
+    "NAVIGATION": {
+      "PREVIOUS": "Previous",
+      "NEXT": "Next",
+      "SHARE": "Share"
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/ca/attributesMgmt.json

@@ -129,6 +129,10 @@
       "ENABLE_REGEX": {
         "LABEL": "Activa la validació d'expressions regulars"
       }
+    },
+    "BADGES": {
+      "PRE_CHAT": "Pre-chat",
+      "RESOLUTION": "Resolution"
     }
   }
 }

app/javascript/dashboard/i18n/locale/ca/chatlist.json

@@ -102,6 +102,9 @@
       },
       "contact": {
         "CONTENT": "Shared contact"
+      },
+      "embed": {
+        "CONTENT": "Embedded content"
       }
     },
     "CHAT_SORT_BY_FILTER": {

app/javascript/dashboard/i18n/locale/ca/companies.json

@@ -0,0 +1,32 @@
+{
+  "COMPANIES": {
+    "HEADER": "Companies",
+    "SORT_BY": {
+      "LABEL": "Ordenat per",
+      "OPTIONS": {
+        "NAME": "Nom",
+        "DOMAIN": "Domini",
+        "CREATED_AT": "Creat per"
+      }
+    },
+    "ORDER": {
+      "LABEL": "Order",
+      "OPTIONS": {
+        "ASCENDING": "Ascending",
+        "DESCENDING": "Descending"
+      }
+    },
+    "SEARCH_PLACEHOLDER": "Search companies...",
+    "LOADING": "Loading companies...",
+    "UNNAMED": "Unnamed Company",
+    "CONTACTS_COUNT": "{n} contact | {n} contacts",
+    "EMPTY_STATE": {
+      "TITLE": "No companies found"
+    }
+  },
+  "COMPANIES_LAYOUT": {
+    "PAGINATION_FOOTER": {
+      "SHOWING": "Showing {startItem} – {endItem} of {totalItems} company | Showing {startItem} – {endItem} of {totalItems} companies"
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/ca/contact.json

@@ -18,7 +18,8 @@
     "CREATED_AT_LABEL": "Creat",
     "NEW_MESSAGE": "Nou missatge",
     "CALL": "Call",
-    "CALL_UNDER_DEVELOPMENT": "Calling is under development",
+    "CALL_INITIATED": "Calling the contact…",
+    "CALL_FAILED": "Unable to start the call. Please try again.",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Choose a voice inbox"
     },
@@ -456,6 +457,9 @@
           "INSTAGRAM": {
             "PLACEHOLDER": "Add Instagram"
           },
+          "TIKTOK": {
+            "PLACEHOLDER": "Add TikTok"
+          },
           "LINKEDIN": {
             "PLACEHOLDER": "Add LinkedIn"
           },

app/javascript/dashboard/i18n/locale/ca/conversation.json

@@ -32,6 +32,7 @@
     "LOADING_CONVERSATIONS": "S'estan carregant les converses",
     "CANNOT_REPLY": "No pots respondre degut a",
     "24_HOURS_WINDOW": "Restricció de finestra de missatges de 24 hores",
+    "48_HOURS_WINDOW": "Restricció de finestra de missatges de 48 hores",
     "API_HOURS_WINDOW": "You can only reply to this conversation within {hours} hours",
     "NOT_ASSIGNED_TO_YOU": "Aquesta conversa no està assignada a tu. Vols assignar-te-la?",
     "ASSIGN_TO_ME": "Assigna'm",
@@ -196,7 +197,6 @@
       "INSERT_READ_MORE": "Llegir més",
       "DISMISS_REPLY": "Ignora la resposta",
       "REPLYING_TO": "Responent a:",
-      "TIP_FORMAT_ICON": "Mostra l'editor de text enriquit",
       "TIP_EMOJI_ICON": "Mostra la selecció d'emoticones",
       "TIP_ATTACH_ICON": "Ajuntar fitxers",
       "TIP_AUDIORECORDER_ICON": "Gravar àudio",

app/javascript/dashboard/i18n/locale/ca/inboxMgmt.json

@@ -57,6 +57,13 @@
         "NEW_INBOX_SUGGESTION": "This Instagram account was previously linked to a different inbox and has now been migrated here. All new messages will appear here. The old inbox will no longer be able to send or receive messages for this account.",
         "DUPLICATE_INBOX_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. You won’t be able to send/receive Instagram messages from this inbox anymore."
       },
+      "TIKTOK": {
+        "CONTINUE_WITH_TIKTOK": "Continue with TikTok",
+        "CONNECT_YOUR_TIKTOK_PROFILE": "Connect your TikTok Profile",
+        "HELP": "To add your TikTok profile as a channel, you need to authenticate your TikTok Profile by clicking on 'Continue with TikTok' ",
+        "ERROR_MESSAGE": "There was an error connecting to TikTok, please try again",
+        "ERROR_AUTH": "There was an error connecting to TikTok, please try again"
+      },
       "TWITTER": {
         "HELP": "Per afegir el teu perfil de Twitter com a canal, has d'autentificar el vostre perfil de Twitter fent clic a 'Inicieu la sessió amb Twitter' ",
         "ERROR_MESSAGE": "S'ha produït un error en connectar amb Twitter, torna-ho a provar",
@@ -381,7 +388,11 @@
         "API": {
           "ERROR_MESSAGE": "No hem pogut desar el canal de correu electrònic"
         },
-        "FINISH_MESSAGE": "Comença a reenviar els teus correus electrònics a la següent adreça electrònica."
+        "FINISH_MESSAGE": "Comença a reenviar els teus correus electrònics a la següent adreça electrònica.",
+        "FINISH_MESSAGE_NO_FORWARDING": "Your email inbox has been created successfully! You need to configure SMTP and IMAP credentials to send and receive emails. Without these settings, no emails will be processed.",
+        "FORWARDING_ADDRESS_LABEL": "Forward emails to this address:",
+        "CONFIGURE_SMTP_IMAP_LINK": "Clica aquí",
+        "CONFIGURE_SMTP_IMAP_TEXT": " to configure IMAP and SMTP settings"
       },
       "LINE_CHANNEL": {
         "TITLE": "Canal LINE",
@@ -467,6 +478,10 @@
             "TITLE": "Instagram",
             "DESCRIPTION": "Connect your instagram account"
           },
+          "TIKTOK": {
+            "TITLE": "TikTok",
+            "DESCRIPTION": "Connect your TikTok account"
+          },
           "VOICE": {
             "TITLE": "Voice",
             "DESCRIPTION": "Integrate with Twilio Voice"
@@ -707,6 +722,7 @@
       "INBOX_IDENTIFIER_SUB_TEXT": "Utilitza el token \"inbox_identifier\" que es mostra aquí per autenticar els vostres clients de l'API.",
       "FORWARD_EMAIL_TITLE": "Reenvia al correu electrònic",
       "FORWARD_EMAIL_SUB_TEXT": "Comença a reenviar els teus correus electrònics a la següent adreça electrònica.",
+      "FORWARD_EMAIL_NOT_CONFIGURED": "Forwarding emails to your inbox is currently disabled on this installation. To use this feature, it must be enabled by your administrator. Please get in touch with them to proceed.",
       "ALLOW_MESSAGES_AFTER_RESOLVED": "Permet missatges després de resoldre la conversa",
       "ALLOW_MESSAGES_AFTER_RESOLVED_SUB_TEXT": "Permet als usuaris finals enviar missatges fins i tot després de resoldre la conversa.",
       "WHATSAPP_SECTION_SUBHEADER": "Aquesta API key s'utilitza per a la integració amb les APIs de WhatsApp.",
@@ -1004,6 +1020,7 @@
       "LINE": "Line",
       "API": "Canal de l'API",
       "INSTAGRAM": "Instagram",
+      "TIKTOK": "TikTok",
       "VOICE": "Voice"
     }
   }

app/javascript/dashboard/i18n/locale/ca/settings.json

@@ -234,6 +234,7 @@
     "CONTACT_SUPPORT": "Contact support",
     "SELECTOR_SUBTITLE": "Selecciona un compte de la llista següent",
     "PROFILE_SETTINGS": "Profile settings",
+    "YEAR_IN_REVIEW": "Year in Review",
     "KEYBOARD_SHORTCUTS": "Keyboard shortcuts",
     "APPEARANCE": "Change appearance",
     "SUPER_ADMIN_CONSOLE": "SuperAdmin console",
@@ -306,6 +307,8 @@
     "SETTINGS": "Configuracions",
     "CONTACTS": "Contactes",
     "ACTIVE": "Actiu",
+    "COMPANIES": "Companies",
+    "ALL_COMPANIES": "All Companies",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
@@ -398,19 +401,44 @@
       "BUTTON_TXT": "Buy more credits",
       "DOCUMENTS": "Documents",
       "RESPONSES": "Responses",
-      "UPGRADE": "Captain is not available on the free plan, upgrade now to get access to assistants, copilot and more."
+      "UPGRADE": "Captain is not available on the free plan, upgrade now to get access to assistants, copilot and more.",
+      "REFRESH_CREDITS": "Actualitza"
     },
     "CHAT_WITH_US": {
       "TITLE": "Necessita ajuda?",
       "DESCRIPTION": "Trobes algun problema en la facturació? Estem aquí per ajudar.",
       "BUTTON_TXT": "Xateja amb nosaltres"
     },
-    "NO_BILLING_USER": "El teu compte de facturació s'està configurant. Actualitza la pàgina i torna-ho a provar."
+    "NO_BILLING_USER": "El teu compte de facturació s'està configurant. Actualitza la pàgina i torna-ho a provar.",
+    "TOPUP": {
+      "BUY_CREDITS": "Buy more credits",
+      "MODAL_TITLE": "Buy AI Credits",
+      "MODAL_DESCRIPTION": "Purchase additional credits for Captain AI.",
+      "CREDITS": "CREDITS",
+      "ONE_TIME": "one-time",
+      "POPULAR": "Most Popular",
+      "NOTE_TITLE": "Nota:",
+      "NOTE_DESCRIPTION": "Credits are added immediately and expire in 6 months. An active subscription is required to use credits. Purchased credits are consumed after your monthly plan credits.",
+      "CANCEL": "Cancel·la",
+      "PURCHASE": "Purchase Credits",
+      "LOADING": "Loading options...",
+      "FETCH_ERROR": "Failed to load credit options. Please try again.",
+      "PURCHASE_ERROR": "Failed to process purchase. Please try again.",
+      "PURCHASE_SUCCESS": "Successfully added {credits} credits to your account",
+      "CONFIRM": {
+        "TITLE": "Confirm Purchase",
+        "DESCRIPTION": "You are about to purchase {credits} credits for {amount}.",
+        "INSTANT_DEDUCTION_NOTE": "Your saved card will be charged immediately upon confirmation.",
+        "GO_BACK": "Torna enrere",
+        "CONFIRM_PURCHASE": "Confirm Purchase"
+      }
+    }
   },
   "SECURITY_SETTINGS": {
     "TITLE": "Security",
     "DESCRIPTION": "Manage your account security settings.",
     "LINK_TEXT": "Learn more about SAML SSO",
+    "SAML_DISABLED_MESSAGE": "SAML SSO is currently disabled. Please contact your administrator to enable this feature.",
     "SAML": {
       "TITLE": "SAML SSO",
       "NOTE": "Configure SAML single sign-on for your account. Users will authenticate through your identity provider instead of using email/password.",

app/javascript/dashboard/i18n/locale/ca/yearInReview.json

@@ -0,0 +1,64 @@
+{
+  "YEAR_IN_REVIEW": {
+    "TITLE": "Year in Review",
+    "LOADING": "Loading your year in review...",
+    "ERROR": "Failed to load year in review",
+    "CLOSE": "Tanca",
+    "CONVERSATIONS": {
+      "TITLE": "You have handled",
+      "SUBTITLE": "converses",
+      "FALLBACK": "This year wasn't about the numbers. It was about showing up.",
+      "COMPARISON": {
+        "0_50": "You showed up, and that's how every good inbox begins.",
+        "50_100": "You kept the replies flowing and the conversations alive.",
+        "100_500": "You handled serious volume and kept everything on track.",
+        "500_2000": "You kept things moving while the volume kept climbing.",
+        "2000_10000": "You ran high traffic through your inbox without breaking a sweat.",
+        "10000_PLUS": "That's a full city of customers knocking on your door. You made it look effortless."
+      }
+    },
+    "BUSIEST_DAY": {
+      "TITLE": "Your busiest day was",
+      "MESSAGE": "{count} conversations that day.",
+      "COMPARISON": {
+        "0_5": "A warm-up lap that barely woke the inbox.",
+        "5_10": "Enough action to justify a second cup of coffee.",
+        "10_25": "Things got busy and the inbox stayed on its toes.",
+        "25_50": "A proper rush that barely broke a sweat.",
+        "50_100": "Controlled chaos, handled like a normal Tuesday.",
+        "100_500": "Absolute dumpster fire, somehow still shipping replies.",
+        "500_PLUS": "The inbox lost all chill and never slowed down."
+      }
+    },
+    "PERSONALITY": {
+      "TITLE": "Your support personality is",
+      "MESSAGES": {
+        "SWIFT_HELPER": "You replied in {time} on average. Faster than most notifications.",
+        "QUICK_RESPONDER": "You replied in {time} on average. The inbox barely waited.",
+        "STEADY_SUPPORT": "You replied in {time} on average. Calm pace, solid replies.",
+        "THOUGHTFUL_ADVISOR": "You replied in {time} on average. Took the time to get it right."
+      }
+    },
+    "THANK_YOU": {
+      "TITLE": "Congratulations on surviving the inbox of {year}.",
+      "MESSAGE": "Thank you for your incredible dedication to supporting customers throughout this year. Your hard work has made a real difference, and we're grateful to have you on this journey. Here's to making {nextYear} even better together!"
+    },
+    "SHARE_MODAL": {
+      "TITLE": "Share Your Year in Review",
+      "PREPARING": "Preparing your image...",
+      "DOWNLOAD": "Descarrega",
+      "SHARE_TITLE": "My {year} Year in Review",
+      "SHARE_TEXT": "Check out my {year} Year in Review with Chatwoot!",
+      "BRANDING": "Made with Chatwoot"
+    },
+    "BANNER": {
+      "TITLE": "Your {year} Year in Review is here",
+      "BUTTON": "See your impact"
+    },
+    "NAVIGATION": {
+      "PREVIOUS": "Previous",
+      "NEXT": "Next",
+      "SHARE": "Share conversation"
+    }
+  }
+}