diff --git a/app/controllers/dashboard_controller.rb b/app/controllers/dashboard_controller.rb
index d81b4c9da..8aa7ed34a 100644
--- a/app/controllers/dashboard_controller.rb
+++ b/app/controllers/dashboard_controller.rb
@@ -35,7 +35,6 @@ class DashboardController < ActionController::Base
       'HCAPTCHA_SITE_KEY',
       'LOGOUT_REDIRECT_LINK',
       'DISABLE_USER_PROFILE_UPDATE',
-      'DEPLOYMENT_ENV',
       'INSTALLATION_PRICING_PLAN'
     ).merge(app_config)
   end
@@ -71,6 +70,7 @@ class DashboardController < ActionController::Base
       WHATSAPP_CONFIGURATION_ID: GlobalConfigService.load('WHATSAPP_CONFIGURATION_ID', ''),
       IS_ENTERPRISE: ChatwootApp.enterprise?,
       AZURE_APP_ID: GlobalConfigService.load('AZURE_APP_ID', ''),
+      DEPLOYMENT_ENV: GlobalConfigService.load('DEPLOYMENT_ENV', 'self-hosted'),
       GIT_SHA: GIT_HASH
     }
   end
diff --git a/app/models/credit_transaction.rb b/app/models/credit_transaction.rb
index aeadb46f3..048131653 100644
--- a/app/models/credit_transaction.rb
+++ b/app/models/credit_transaction.rb
@@ -6,7 +6,7 @@
 #  amount           :integer          not null
 #  credit_type      :string           not null
 #  description      :string
-#  metadata         :jsonb
+#  metadata         :json
 #  transaction_type :string           not null
 #  created_at       :datetime         not null
 #  updated_at       :datetime         not null
diff --git a/enterprise/app/controllers/enterprise/webhooks/stripe_controller.rb b/enterprise/app/controllers/enterprise/webhooks/stripe_controller.rb
index 64fe190a3..bea502964 100644
--- a/enterprise/app/controllers/enterprise/webhooks/stripe_controller.rb
+++ b/enterprise/app/controllers/enterprise/webhooks/stripe_controller.rb
@@ -57,7 +57,7 @@ class Enterprise::Webhooks::StripeController < ActionController::API
     end
   end
 
-  def account_v2_enabled?(account)
-    account.custom_attributes&.[]('stripe_billing_version').to_i == 2
+  def account_v2_enabled?(_account)
+    ENV.fetch('STRIPE_BILLING_V2_ENABLED', 'false') == 'true'
   end
 end
diff --git a/enterprise/app/jobs/enterprise/create_stripe_customer_job.rb b/enterprise/app/jobs/enterprise/create_stripe_customer_job.rb
index 6b90cbec5..a0bff153a 100644
--- a/enterprise/app/jobs/enterprise/create_stripe_customer_job.rb
+++ b/enterprise/app/jobs/enterprise/create_stripe_customer_job.rb
@@ -2,6 +2,19 @@ class Enterprise::CreateStripeCustomerJob < ApplicationJob
   queue_as :default
 
   def perform(account)
-    Enterprise::Billing::CreateStripeCustomerService.new(account: account).perform
+    # Check if this is a V2 billing account
+    if v2_billing_enabled?
+      # Use V2 service - creates customer and subscribes to free Hacker plan
+      Enterprise::Billing::V2::CustomerCreationService.new(account: account).perform
+    else
+      # Use V1 service - legacy billing
+      Enterprise::Billing::CreateStripeCustomerService.new(account: account).perform
+    end
+  end
+
+  private
+
+  def v2_billing_enabled?
+    ENV.fetch('STRIPE_BILLING_V2_ENABLED', 'false') == 'true'
   end
 end
diff --git a/enterprise/app/services/enterprise/ai/captain_credit_service.rb b/enterprise/app/services/enterprise/ai/captain_credit_service.rb
index 9ed7ebc51..8a2bd4d5a 100644
--- a/enterprise/app/services/enterprise/ai/captain_credit_service.rb
+++ b/enterprise/app/services/enterprise/ai/captain_credit_service.rb
@@ -18,6 +18,6 @@ class Enterprise::Ai::CaptainCreditService
   private
 
   def v2_enabled?
-    account.custom_attributes&.[]('stripe_billing_version').to_i == 2
+    ENV.fetch('STRIPE_BILLING_V2_ENABLED', 'false') == 'true'
   end
 end
diff --git a/enterprise/app/services/enterprise/billing/create_session_service.rb b/enterprise/app/services/enterprise/billing/create_session_service.rb
index ad4f8f45b..f231e01bd 100644
--- a/enterprise/app/services/enterprise/billing/create_session_service.rb
+++ b/enterprise/app/services/enterprise/billing/create_session_service.rb
@@ -1,9 +1,12 @@
 class Enterprise::Billing::CreateSessionService
+  PORTAL_CONFIGURATION_ID = 'bpc_1SI88PF3O6TPVU2azyI0ek2W'.freeze
+
   def create_session(customer_id, return_url = ENV.fetch('FRONTEND_URL'))
     Stripe::BillingPortal::Session.create(
       {
         customer: customer_id,
-        return_url: return_url
+        return_url: return_url,
+        configuration: PORTAL_CONFIGURATION_ID
       }
     )
   end
diff --git a/enterprise/app/services/enterprise/billing/v2/base_service.rb b/enterprise/app/services/enterprise/billing/v2/base_service.rb
index 685b19e9a..914b7255a 100644
--- a/enterprise/app/services/enterprise/billing/v2/base_service.rb
+++ b/enterprise/app/services/enterprise/billing/v2/base_service.rb
@@ -14,7 +14,7 @@ class Enterprise::Billing::V2::BaseService
   end
 
   def v2_enabled?
-    custom_attribute('stripe_billing_version').to_i == 2
+    ENV.fetch('STRIPE_BILLING_V2_ENABLED', 'false') == 'true'
   end
 
   def monthly_credits
diff --git a/enterprise/app/services/enterprise/billing/v2/customer_creation_service.rb b/enterprise/app/services/enterprise/billing/v2/customer_creation_service.rb
new file mode 100644
index 000000000..ca9ee9d91
--- /dev/null
+++ b/enterprise/app/services/enterprise/billing/v2/customer_creation_service.rb
@@ -0,0 +1,68 @@
+# Service to create Stripe customer for V2 billing with default Hacker pricing plan
+class Enterprise::Billing::V2::CustomerCreationService < Enterprise::Billing::V2::BaseService
+  def perform
+    return { success: false, message: 'Customer already exists' } if customer_exists?
+    return { success: false, message: 'Not a V2 billing account' } unless v2_enabled?
+    return { success: false, message: 'Hacker pricing plan not configured' } unless hacker_plan_id
+
+    with_locked_account do
+      customer = create_stripe_customer
+      return { success: false, message: 'Failed to create customer' } unless customer
+
+      save_customer_id(customer.id)
+      subscribe_to_hacker_pricing_plan(customer.id)
+    end
+  rescue Stripe::StripeError => e
+    { success: false, message: e.message }
+  end
+
+  private
+
+  def customer_exists?
+    custom_attribute('stripe_customer_id').present?
+  end
+
+  def hacker_plan_id
+    # Get Hacker plan pricing_plan_id from environment or installation config
+    # Set via: ENV['STRIPE_HACKER_PRICING_PLAN_ID'] or InstallationConfig
+    config = InstallationConfig.find_by(name: 'STRIPE_HACKER_PRICING_PLAN_ID')
+    config&.value || ENV.fetch('STRIPE_HACKER_PRICING_PLAN_ID', nil)
+  end
+
+  def create_stripe_customer
+    Stripe::Customer.create(
+      {
+        email: billing_email,
+        name: account.name,
+        description: "Chatwoot Account ##{account.id}",
+        metadata: {
+          account_id: account.id.to_s,
+          account_name: account.name,
+          billing_version: '2',
+          plan_type: 'hacker'
+        }
+      },
+      { api_key: ENV.fetch('STRIPE_SECRET_KEY', nil), stripe_version: '2025-08-27.preview' }
+    )
+  end
+
+  def save_customer_id(customer_id)
+    update_custom_attributes(
+      'stripe_customer_id' => customer_id,
+      'stripe_billing_version' => 2
+    )
+  end
+
+  def subscribe_to_hacker_pricing_plan(customer_id)
+    # Shared meter and event name are automatically loaded from ENV in SubscribeCustomerService
+    Enterprise::Billing::V2::SubscribeCustomerService.new(account: account)
+                                                     .subscribe_to_pricing_plan(
+                                                       pricing_plan_id: hacker_plan_id,
+                                                       customer_id: customer_id
+                                                     )
+  end
+
+  def billing_email
+    account.administrators.first&.email || "account_#{account.id}@chatwoot.com"
+  end
+end
diff --git a/enterprise/app/services/enterprise/billing/v2/pricing_plan_service.rb b/enterprise/app/services/enterprise/billing/v2/pricing_plan_service.rb
index c01da49bf..ef066f4dc 100644
--- a/enterprise/app/services/enterprise/billing/v2/pricing_plan_service.rb
+++ b/enterprise/app/services/enterprise/billing/v2/pricing_plan_service.rb
@@ -35,15 +35,9 @@ class Enterprise::Billing::V2::PricingPlanService < Enterprise::Billing::V2::Bas
   end
 
   def create_complete_pricing_plan(config)
-    cpu = create_custom_pricing_unit(
-      display_name: config[:cpu_display_name],
-      lookup_key: config[:cpu_lookup_key]
-    )
-
-    meter = create_meter(
-      display_name: config[:meter_display_name],
-      event_name: config[:meter_event_name]
-    )
+    # Use shared CPU and meter if available, otherwise create new ones
+    cpu = get_or_create_cpu(config)
+    meter = get_or_create_meter(config)
 
     plan = create_pricing_plan(display_name: config[:plan_display_name])
 
@@ -53,11 +47,47 @@ class Enterprise::Billing::V2::PricingPlanService < Enterprise::Billing::V2::Bas
     service_action = builder.add_service_action_component(plan, config, cpu)
     rate_card = builder.add_rate_card_component(plan, config, meter, cpu)
 
-    build_plan_result(plan, cpu, meter, rate_card, service_action)
+    result = build_plan_result(plan, cpu, meter, rate_card, service_action)
+    Enterprise::Billing::V2::PricingPlanCache.invalidate
+    result
   rescue StandardError => e
     { success: false, message: e.message }
   end
 
+  def get_or_create_cpu(config)
+    # Check for shared CPU first
+    shared_cpu_id = InstallationConfig.find_by(name: 'STRIPE_CUSTOM_PRICING_UNIT_ID')&.value ||
+                    ENV.fetch('STRIPE_CUSTOM_PRICING_UNIT_ID', nil)
+
+    if shared_cpu_id
+      # Return existing CPU as OpenStruct to match create response
+      OpenStruct.new(id: shared_cpu_id)
+    else
+      # Create new CPU if not using shared
+      create_custom_pricing_unit(
+        display_name: config[:cpu_display_name],
+        lookup_key: config[:cpu_lookup_key]
+      )
+    end
+  end
+
+  def get_or_create_meter(config)
+    # Check for shared meter first
+    shared_meter_id = InstallationConfig.find_by(name: 'STRIPE_METER_ID')&.value ||
+                      ENV.fetch('STRIPE_METER_ID', nil)
+
+    if shared_meter_id
+      # Return existing meter as OpenStruct to match create response
+      OpenStruct.new(id: shared_meter_id)
+    else
+      # Create new meter if not using shared
+      create_meter(
+        display_name: config[:meter_display_name],
+        event_name: config[:meter_event_name]
+      )
+    end
+  end
+
   private
 
   def component_builder
diff --git a/enterprise/app/services/enterprise/billing/v2/subscribe_customer_service.rb b/enterprise/app/services/enterprise/billing/v2/subscribe_customer_service.rb
index f8febf235..f4dddea52 100644
--- a/enterprise/app/services/enterprise/billing/v2/subscribe_customer_service.rb
+++ b/enterprise/app/services/enterprise/billing/v2/subscribe_customer_service.rb
@@ -1,11 +1,15 @@
+# rubocop:disable Metrics/ClassLength
 class Enterprise::Billing::V2::SubscribeCustomerService < Enterprise::Billing::V2::BaseService
   include Enterprise::Billing::V2::Concerns::PaymentIntentHandler
+  include Enterprise::Billing::Concerns::PlanFeatureManager
+  include Enterprise::Billing::Concerns::PlanFeatureManager
 
   def subscribe_to_pricing_plan(pricing_plan_id:, customer_id: nil, meter_id: nil, meter_event_name: nil)
     @pricing_plan_id = pricing_plan_id
     @customer_id = customer_id || stripe_customer_id
-    @meter_id = meter_id
-    @meter_event_name = meter_event_name
+    # Use shared meter from ENV if not explicitly provided
+    @meter_id = meter_id || shared_meter_id
+    @meter_event_name = meter_event_name || shared_meter_event_name
 
     validate_subscription_params
     execute_subscription_flow
@@ -36,7 +40,9 @@ class Enterprise::Billing::V2::SubscribeCustomerService < Enterprise::Billing::V
       return { success: false, message: 'Failed to create billing intent' } unless intent
 
       reserve_and_commit_intent(intent.id)
-      update_account_subscription_info(pricing_plan)
+      update_account_subscription_info(pricing_plan, cadence.id)
+      refresh_monthly_credits(pricing_plan)
+      enable_plan_features(pricing_plan)
 
       build_subscription_result(cadence.id, intent.id)
     end
@@ -147,15 +153,21 @@ class Enterprise::Billing::V2::SubscribeCustomerService < Enterprise::Billing::V
   end
 
   def commit_intent(intent_id)
-    ensure_payment_method
-
     intent = fetch_billing_intent(intent_id)
-    payment_intent_id = create_payment_if_needed(intent, intent_id)
 
+    # Only require payment method if there's an amount due
+    ensure_payment_method(intent) if requires_payment?(intent)
+
+    payment_intent_id = create_payment_if_needed(intent, intent_id)
     commit_billing_intent(intent_id, payment_intent_id)
   end
 
-  def ensure_payment_method
+  def requires_payment?(intent)
+    amount_due = intent.amount_details&.total || intent.amount_details.total
+    amount_due&.to_i&.positive?
+  end
+
+  def ensure_payment_method(_intent)
     # Check if customer already has a payment method
     customer = Stripe::Customer.retrieve(
       @customer_id,
@@ -170,11 +182,12 @@ class Enterprise::Billing::V2::SubscribeCustomerService < Enterprise::Billing::V
           'Payment method required. Customer must add payment method via Stripe Checkout or SetupIntent before subscribing.'
   end
 
-  def update_account_subscription_info(pricing_plan)
+  def update_account_subscription_info(pricing_plan, cadence_id)
     attributes = {
       'stripe_billing_version' => 2,
       'stripe_customer_id' => @customer_id,
       'stripe_pricing_plan_id' => @pricing_plan_id,
+      'stripe_cadence_id' => cadence_id,
       'plan_name' => extract_plan_name(pricing_plan),
       'subscription_status' => 'active'
     }
@@ -189,11 +202,121 @@ class Enterprise::Billing::V2::SubscribeCustomerService < Enterprise::Billing::V
     display_name = pricing_plan['display_name'] || pricing_plan[:display_name]
     return 'Business' unless display_name
 
-    # Extract plan name from display name like "Chatwoot Business - 2000 Credits"
-    display_name.split('-').first.strip.split.last || 'Business'
+    # Extract plan name from display name
+    # Supports formats:
+    #   - "Chatwoot Business - 2000 Credits" → Business
+    #   - "Chatwoot Startup Plan" → Startup
+    name_part = display_name.split('-').first.strip
+
+    # Try to find known tier names in the string
+    %w[Enterprise Business Startup Hacker].each do |tier|
+      return tier if name_part.include?(tier)
+    end
+
+    # Fallback: try to extract last word before "Plan" or just last word
+    name_part.gsub(/\s+Plan$/, '').strip.split.last || 'Business'
+  end
+
+  def refresh_monthly_credits(pricing_plan)
+    credits = Enterprise::Billing::V2::PlanCatalog.monthly_credits_for(@pricing_plan_id)
+    credits ||= extract_credits_from_pricing_plan(pricing_plan)
+    return unless credits
+
+    Enterprise::Billing::V2::CreditManagementService
+      .new(account: account)
+      .sync_monthly_credits(credits.to_i)
+  end
+
+  def extract_credits_from_pricing_plan(pricing_plan)
+    components = get_plan_components(pricing_plan)
+    return unless components&.any?
+
+    find_service_action_credits(components)
+  end
+
+  def get_plan_components(pricing_plan)
+    components = pricing_plan['components']
+    components&.any? ? components : fetch_plan_components
+  end
+
+  def find_service_action_credits(components)
+    components.each do |component|
+      next unless safe_fetch(component, :type) == 'service_action'
+
+      amount = service_action_credit_amount(component)
+      return amount if amount.present?
+    end
+    nil
+  end
+
+  def fetch_plan_components
+    response = StripeV2Client.request(
+      :get,
+      "/v2/billing/pricing_plans/#{@pricing_plan_id}/components",
+      {},
+      stripe_api_options
+    )
+    response.data
+  rescue StandardError => e
+    Rails.logger.error("Failed to fetch plan components for #{@pricing_plan_id}: #{e.message}")
+    []
+  end
+
+  def service_action_credit_amount(component)
+    action_id = safe_fetch(component, :service_action, :id)
+    return unless action_id
+
+    action_response = StripeV2Client.request(
+      :get,
+      "/v2/billing/service_actions/#{action_id}",
+      {},
+      stripe_api_options
+    )
+
+    credit = action_response.credit_grant&.amount&.custom_pricing_unit&.value
+    credit&.to_i
+  rescue StandardError => e
+    Rails.logger.error("Failed to fetch service action #{action_id}: #{e.message}")
+    nil
   end
 
   def stripe_api_options
     { api_key: ENV.fetch('STRIPE_SECRET_KEY', nil), stripe_version: '2025-08-27.preview' }
   end
+
+  def shared_meter_id
+    InstallationConfig.find_by(name: 'STRIPE_METER_ID')&.value ||
+      ENV.fetch('STRIPE_METER_ID', nil)
+  end
+
+  def shared_meter_event_name
+    InstallationConfig.find_by(name: 'STRIPE_METER_EVENT_NAME')&.value ||
+      ENV.fetch('STRIPE_METER_EVENT_NAME', nil)
+  end
+
+  def safe_fetch(object, *keys)
+    keys.reduce(object) do |memo, key|
+      break nil if memo.nil?
+
+      if memo.respond_to?(key)
+        memo.public_send(key)
+      elsif memo.respond_to?(:[])
+        memo[key.to_s] || memo[key]
+      end
+    end
+  end
+
+  def enable_plan_features(pricing_plan)
+    plan_name = extract_plan_name(pricing_plan)
+    Rails.logger.info "Enabling features for V2 plan: #{plan_name} (account #{account.id})"
+
+    # Use shared feature management logic
+    update_plan_features(plan_name)
+
+    # Reset AI usage counters
+    reset_captain_usage
+
+    Rails.logger.info "Features enabled for account #{account.id}: #{account.enabled_features.keys.join(', ')}"
+  end
 end
+# rubocop:enable Metrics/ClassLength
diff --git a/enterprise/app/services/enterprise/billing/v2/usage_reporter_service.rb b/enterprise/app/services/enterprise/billing/v2/usage_reporter_service.rb
index 208968d30..299a8d0b7 100644
--- a/enterprise/app/services/enterprise/billing/v2/usage_reporter_service.rb
+++ b/enterprise/app/services/enterprise/billing/v2/usage_reporter_service.rb
@@ -16,13 +16,12 @@ class Enterprise::Billing::V2::UsageReporterService < Enterprise::Billing::V2::B
   private
 
   def valid_configuration?
-    custom_attribute('stripe_customer_id').present? &&
-      custom_attribute('stripe_meter_event_name').present?
+    custom_attribute('stripe_customer_id').present? && meter_event_name.present?
   end
 
   def meter_event_params(credits_used)
     {
-      event_name: custom_attribute('stripe_meter_event_name'),
+      event_name: meter_event_name,
       payload: {
         value: credits_used.to_s,
         stripe_customer_id: custom_attribute('stripe_customer_id')
@@ -31,6 +30,15 @@ class Enterprise::Billing::V2::UsageReporterService < Enterprise::Billing::V2::B
     }
   end
 
+  def meter_event_name
+    # Use shared meter event name from ENV/InstallationConfig (preferred)
+    # Falls back to account-specific event name for backward compatibility
+    shared_event_name = InstallationConfig.find_by(name: 'STRIPE_METER_EVENT_NAME')&.value ||
+                        ENV.fetch('STRIPE_METER_EVENT_NAME', nil)
+
+    shared_event_name || custom_attribute('stripe_meter_event_name')
+  end
+
   def stripe_api_options
     { api_key: ENV.fetch('STRIPE_SECRET_KEY', nil), stripe_version: '2025-08-27.preview' }
   end
diff --git a/enterprise/lib/enterprise/integrations/openai_processor_service.rb b/enterprise/lib/enterprise/integrations/openai_processor_service.rb
index 70428c97d..f9acdd06e 100644
--- a/enterprise/lib/enterprise/integrations/openai_processor_service.rb
+++ b/enterprise/lib/enterprise/integrations/openai_processor_service.rb
@@ -105,6 +105,6 @@ module Enterprise::Integrations::OpenaiProcessorService
   end
 
   def v2_enabled?
-    hook.account.custom_attributes&.[]('stripe_billing_version').to_i == 2
+    ENV.fetch('STRIPE_BILLING_V2_ENABLED', 'false') == 'true'
   end
 end
diff --git a/spec/enterprise/jobs/enterprise/create_stripe_customer_job_spec.rb b/spec/enterprise/jobs/enterprise/create_stripe_customer_job_spec.rb
index b2c945800..770f5681d 100644
--- a/spec/enterprise/jobs/enterprise/create_stripe_customer_job_spec.rb
+++ b/spec/enterprise/jobs/enterprise/create_stripe_customer_job_spec.rb
@@ -12,16 +12,41 @@ RSpec.describe Enterprise::CreateStripeCustomerJob, type: :job do
       .on_queue('default')
   end
 
-  it 'executes perform' do
-    create_stripe_customer_service = double
-    allow(Enterprise::Billing::CreateStripeCustomerService)
-      .to receive(:new)
-      .with(account: account)
-      .and_return(create_stripe_customer_service)
-    allow(create_stripe_customer_service).to receive(:perform)
+  context 'when V1 billing' do
+    before do
+      allow(ENV).to receive(:fetch).with('STRIPE_BILLING_V2_ENABLED', 'false').and_return('false')
+    end
 
-    perform_enqueued_jobs { job }
+    it 'uses V1 customer creation service' do
+      create_stripe_customer_service = double
+      allow(Enterprise::Billing::CreateStripeCustomerService)
+        .to receive(:new)
+        .with(account: account)
+        .and_return(create_stripe_customer_service)
+      allow(create_stripe_customer_service).to receive(:perform)
 
-    expect(Enterprise::Billing::CreateStripeCustomerService).to have_received(:new).with(account: account)
+      perform_enqueued_jobs { job }
+
+      expect(Enterprise::Billing::CreateStripeCustomerService).to have_received(:new).with(account: account)
+    end
+  end
+
+  context 'when V2 billing' do
+    before do
+      allow(ENV).to receive(:fetch).with('STRIPE_BILLING_V2_ENABLED', 'false').and_return('true')
+    end
+
+    it 'uses V2 customer creation service' do
+      v2_service = double
+      allow(Enterprise::Billing::V2::CustomerCreationService)
+        .to receive(:new)
+        .with(account: account)
+        .and_return(v2_service)
+      allow(v2_service).to receive(:perform)
+
+      perform_enqueued_jobs { job }
+
+      expect(Enterprise::Billing::V2::CustomerCreationService).to have_received(:new).with(account: account)
+    end
   end
 end