diff --git a/app/jobs/webhooks/sms_events_job.rb b/app/jobs/webhooks/sms_events_job.rb
index fcf543fc8..0e94cf564 100644
--- a/app/jobs/webhooks/sms_events_job.rb
+++ b/app/jobs/webhooks/sms_events_job.rb
@@ -8,7 +8,7 @@ class Webhooks::SmsEventsJob < ApplicationJob
 
     channel = Channel::Sms.find_by(phone_number: params[:to])
     return unless channel
-    return unless channel.inbox.active?
+    return if incoming_event?(params) && !channel.inbox.active?
 
     process_event_params(channel, params)
   end
@@ -26,4 +26,8 @@ class Webhooks::SmsEventsJob < ApplicationJob
   def delivery_event?(params)
     params[:type] == 'message-delivered' || params[:type] == 'message-failed'
   end
+
+  def incoming_event?(params)
+    params[:type] == 'message-received'
+  end
 end
diff --git a/spec/jobs/webhooks/sms_events_job_spec.rb b/spec/jobs/webhooks/sms_events_job_spec.rb
index 305601176..768847a2f 100644
--- a/spec/jobs/webhooks/sms_events_job_spec.rb
+++ b/spec/jobs/webhooks/sms_events_job_spec.rb
@@ -53,6 +53,14 @@ RSpec.describe Webhooks::SmsEventsJob do
       described_class.perform_now(params)
     end
 
+    it 'does not call Sms::IncomingMessageService for received messages when the inbox is disabled' do
+      sms_channel.inbox.update!(active: false)
+
+      expect(Sms::IncomingMessageService).not_to receive(:new)
+
+      described_class.perform_now(params)
+    end
+
     it 'calls Sms::DeliveryStatusService if the message type is message-delivered' do
       params[:type] = 'message-delivered'
       process_service = double
@@ -64,6 +72,20 @@ RSpec.describe Webhooks::SmsEventsJob do
       described_class.perform_now(params)
     end
 
+    it 'calls Sms::DeliveryStatusService for delivered messages when the inbox is disabled' do
+      sms_channel.inbox.update!(active: false)
+      params[:type] = 'message-delivered'
+      process_service = double
+      allow(Sms::DeliveryStatusService).to receive(:new).and_return(process_service)
+      allow(process_service).to receive(:perform)
+
+      expect(Sms::DeliveryStatusService).to receive(:new).with(channel: sms_channel,
+                                                               params: params[:message].with_indifferent_access)
+      expect(process_service).to receive(:perform)
+
+      described_class.perform_now(params)
+    end
+
     it 'calls Sms::DeliveryStatusService if the message type is message-failed' do
       params[:type] = 'message-failed'
       process_service = double