diff --git a/enterprise/app/controllers/api/v1/accounts/whatsapp_calls_controller.rb b/enterprise/app/controllers/api/v1/accounts/whatsapp_calls_controller.rb
index 299daa0b5..a779cda97 100644
--- a/enterprise/app/controllers/api/v1/accounts/whatsapp_calls_controller.rb
+++ b/enterprise/app/controllers/api/v1/accounts/whatsapp_calls_controller.rb
@@ -201,7 +201,7 @@ class Api::V1::Accounts::WhatsappCallsController < Api::V1::Accounts::BaseContro
       call_id: "pending_#{SecureRandom.hex(8)}",
       direction: 'outgoing',
       sdp_offer: nil,
-      ice_servers: [{ urls: 'stun:stun.l.google.com:19302' }],
+      ice_servers: [{ urls: ['stun:stun.l.google.com:19302'] }],
       account_id: current_account.id
     )
 
diff --git a/enterprise/app/services/whatsapp/incoming_call_service.rb b/enterprise/app/services/whatsapp/incoming_call_service.rb
index 859186e28..ee498725c 100644
--- a/enterprise/app/services/whatsapp/incoming_call_service.rb
+++ b/enterprise/app/services/whatsapp/incoming_call_service.rb
@@ -238,7 +238,7 @@ class Whatsapp::IncomingCallService
   end
 
   def default_ice_servers
-    [{ urls: 'stun:stun.l.google.com:19302' }]
+    [{ urls: ['stun:stun.l.google.com:19302'] }]
   end
 
   def fix_sdp_setup(sdp)
diff --git a/enterprise/app/services/whatsapp/media_server_client.rb b/enterprise/app/services/whatsapp/media_server_client.rb
index afbe6ecd7..8d6af6203 100644
--- a/enterprise/app/services/whatsapp/media_server_client.rb
+++ b/enterprise/app/services/whatsapp/media_server_client.rb
@@ -5,7 +5,8 @@ class Whatsapp::MediaServerClient
   TIMEOUT = 10
 
   def create_session(call_id:, direction:, sdp_offer:, ice_servers:, account_id: nil)
-    body = { call_id: call_id, direction: direction, meta_sdp_offer: sdp_offer, ice_servers: ice_servers, account_id: account_id }.compact
+    body = { call_id: call_id, direction: direction, meta_sdp_offer: sdp_offer,
+             ice_servers: normalize_ice_servers(ice_servers), account_id: account_id&.to_s }.compact
     post('/sessions', body)
   end
 
@@ -110,4 +111,17 @@ class Whatsapp::MediaServerClient
       'Authorization' => "Bearer #{auth_token}"
     }
   end
+
+  # Go media server expects `urls` to always be an array of strings.
+  # Accept legacy data that may have `urls` as a single string.
+  def normalize_ice_servers(servers)
+    return [] if servers.blank?
+
+    Array(servers).map do |srv|
+      s = srv.respond_to?(:to_h) ? srv.to_h.transform_keys(&:to_s) : srv.stringify_keys
+      urls = s['urls']
+      s['urls'] = urls.is_a?(Array) ? urls : Array(urls).compact
+      s
+    end
+  end
 end