diff --git a/app/listeners/reporting_event_listener.rb b/app/listeners/reporting_event_listener.rb
index 093452e92..b3df62579 100644
--- a/app/listeners/reporting_event_listener.rb
+++ b/app/listeners/reporting_event_listener.rb
@@ -3,18 +3,18 @@ class ReportingEventListener < BaseListener
 
   def conversation_resolved(event)
     conversation = extract_conversation_and_account(event)[0]
-    time_to_resolve = conversation.updated_at.to_i - conversation.created_at.to_i
+    time_to_resolve = conversation.updated_at.to_i - last_non_human_activity(conversation).to_i
 
     reporting_event = ReportingEvent.new(
       name: 'conversation_resolved',
       value: time_to_resolve,
-      value_in_business_hours: business_hours(conversation.inbox, conversation.created_at,
+      value_in_business_hours: business_hours(conversation.inbox, last_non_human_activity(conversation),
                                               conversation.updated_at),
       account_id: conversation.account_id,
       inbox_id: conversation.inbox_id,
       user_id: conversation.assignee_id,
       conversation_id: conversation.id,
-      event_start_time: conversation.created_at,
+      event_start_time: last_non_human_activity(conversation),
       event_end_time: conversation.updated_at
     )
     reporting_event.save!