From 609e27a4c45e7523de66293a9dca17ccc7e18dc1 Mon Sep 17 00:00:00 2001
From: Muhsin <12408980+muhsin-k@users.noreply.github.com>
Date: Thu, 21 May 2026 08:18:22 +0400
Subject: [PATCH 1/3] feat(inboxes): add app store reviews channel

---
 .../api/v1/accounts/inboxes_controller.rb     |   5 +-
 app/helpers/api/v1/inboxes_helper.rb          |   3 +-
 .../components-next/icon/provider.js          |   1 +
 .../components-next/message/MessageMeta.vue   |  10 +-
 .../components/widgets/ChannelItem.vue        |   3 +-
 .../dashboard/composables/useInbox.js         |   7 +
 app/javascript/dashboard/constants/editor.js  |   5 +
 app/javascript/dashboard/helper/inbox.js      |   6 +
 .../dashboard/i18n/locale/en/inboxMgmt.json   |  38 ++
 .../settings/inbox/ChannelFactory.vue         |   2 +
 .../dashboard/settings/inbox/ChannelList.vue  |   6 +
 .../dashboard/settings/inbox/Settings.vue     |  13 +
 .../settings/inbox/channels/AppStore.vue      | 176 +++++++
 .../settings/inbox/components/ChannelName.vue |   1 +
 .../dashboard/store/modules/inboxes.js        |   3 +-
 app/javascript/shared/mixins/inboxMixin.js    |   7 +
 .../fetch_app_store_review_inboxes_job.rb     |  12 +
 .../inboxes/fetch_app_store_reviews_job.rb    |  15 +
 app/jobs/send_reply_job.rb                    |   1 +
 app/models/account.rb                         |   1 +
 app/models/channel/app_store.rb               |  72 +++
 app/models/inbox.rb                           |   4 +
 app/services/app_store/review_builder.rb      | 173 +++++++
 .../app_store/send_on_app_store_service.rb    |  38 ++
 app/services/app_store_connect/client.rb      | 143 ++++++
 .../app_store_connect/token_service.rb        |  47 ++
 app/views/api/v1/models/_inbox.json.jbuilder  |   8 +
 app_store_inbox.md                            | 429 ++++++++++++++++++
 config/schedule.yml                           |   6 +
 ...20260520090000_create_channel_app_store.rb |  19 +
 db/schema.rb                                  |  17 +-
 31 files changed, 1262 insertions(+), 9 deletions(-)
 create mode 100644 app/javascript/dashboard/routes/dashboard/settings/inbox/channels/AppStore.vue
 create mode 100644 app/jobs/inboxes/fetch_app_store_review_inboxes_job.rb
 create mode 100644 app/jobs/inboxes/fetch_app_store_reviews_job.rb
 create mode 100644 app/models/channel/app_store.rb
 create mode 100644 app/services/app_store/review_builder.rb
 create mode 100644 app/services/app_store/send_on_app_store_service.rb
 create mode 100644 app/services/app_store_connect/client.rb
 create mode 100644 app/services/app_store_connect/token_service.rb
 create mode 100644 app_store_inbox.md
 create mode 100644 db/migrate/20260520090000_create_channel_app_store.rb

diff --git a/app/controllers/api/v1/accounts/inboxes_controller.rb b/app/controllers/api/v1/accounts/inboxes_controller.rb
index 757af9b62..9b8f7b747 100644
--- a/app/controllers/api/v1/accounts/inboxes_controller.rb
+++ b/app/controllers/api/v1/accounts/inboxes_controller.rb
@@ -97,7 +97,7 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
   end
 
   def allowed_channel_types
-    %w[web_widget api email line telegram whatsapp sms]
+    %w[web_widget api email line telegram whatsapp sms app_store]
   end
 
   def update_inbox_working_hours
@@ -179,7 +179,8 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
       'line' => Channel::Line,
       'telegram' => Channel::Telegram,
       'whatsapp' => Channel::Whatsapp,
-      'sms' => Channel::Sms
+      'sms' => Channel::Sms,
+      'app_store' => Channel::AppStore
     }[permitted_params[:channel][:type]]
   end
 
diff --git a/app/helpers/api/v1/inboxes_helper.rb b/app/helpers/api/v1/inboxes_helper.rb
index 8a10fa99c..3920ecfa4 100644
--- a/app/helpers/api/v1/inboxes_helper.rb
+++ b/app/helpers/api/v1/inboxes_helper.rb
@@ -111,7 +111,8 @@ module Api::V1::InboxesHelper
       'line' => Current.account.line_channels,
       'telegram' => Current.account.telegram_channels,
       'whatsapp' => Current.account.whatsapp_channels,
-      'sms' => Current.account.sms_channels
+      'sms' => Current.account.sms_channels,
+      'app_store' => Current.account.app_store_channels
     }[permitted_params[:channel][:type]]
   end
 
diff --git a/app/javascript/dashboard/components-next/icon/provider.js b/app/javascript/dashboard/components-next/icon/provider.js
index d7a9c93ad..ebb168f3d 100644
--- a/app/javascript/dashboard/components-next/icon/provider.js
+++ b/app/javascript/dashboard/components-next/icon/provider.js
@@ -15,6 +15,7 @@ export function useChannelIcon(inbox) {
     'Channel::Whatsapp': 'i-woot-whatsapp',
     'Channel::Instagram': 'i-woot-instagram',
     'Channel::Tiktok': 'i-woot-tiktok',
+    'Channel::AppStore': 'i-ri-app-store-fill',
   };
 
   const providerIconMap = {
diff --git a/app/javascript/dashboard/components-next/message/MessageMeta.vue b/app/javascript/dashboard/components-next/message/MessageMeta.vue
index f26339cbb..e0c1f071e 100644
--- a/app/javascript/dashboard/components-next/message/MessageMeta.vue
+++ b/app/javascript/dashboard/components-next/message/MessageMeta.vue
@@ -20,6 +20,7 @@ const {
   isAWhatsAppChannel,
   isAnEmailChannel,
   isAnInstagramChannel,
+  isAnAppStoreChannel,
   isATiktokChannel,
 } = useInbox();
 
@@ -62,7 +63,8 @@ const isSent = computed(() => {
     isASmsInbox.value ||
     isATelegramChannel.value ||
     isAnInstagramChannel.value ||
-    isATiktokChannel.value
+    isATiktokChannel.value ||
+    isAnAppStoreChannel.value
   ) {
     return sourceId.value && status.value === MESSAGE_STATUS.SENT;
   }
@@ -85,7 +87,8 @@ const isDelivered = computed(() => {
     isASmsInbox.value ||
     isAFacebookInbox.value ||
     isAnInstagramChannel.value ||
-    isATiktokChannel.value
+    isATiktokChannel.value ||
+    isAnAppStoreChannel.value
   ) {
     return sourceId.value && status.value === MESSAGE_STATUS.DELIVERED;
   }
@@ -110,7 +113,8 @@ const isRead = computed(() => {
     isATwilioChannel.value ||
     isAFacebookInbox.value ||
     isAnInstagramChannel.value ||
-    isATiktokChannel.value
+    isATiktokChannel.value ||
+    isAnAppStoreChannel.value
   ) {
     return sourceId.value && status.value === MESSAGE_STATUS.READ;
   }
diff --git a/app/javascript/dashboard/components/widgets/ChannelItem.vue b/app/javascript/dashboard/components/widgets/ChannelItem.vue
index 2cbad72c5..54c9c707d 100644
--- a/app/javascript/dashboard/components/widgets/ChannelItem.vue
+++ b/app/javascript/dashboard/components/widgets/ChannelItem.vue
@@ -66,6 +66,7 @@ const isActive = computed(() => {
     'line',
     'instagram',
     'tiktok',
+    'app_store',
     'voice',
   ].includes(key);
 });
@@ -78,7 +79,7 @@ const isComingSoon = computed(() => {
 });
 
 const isBeta = computed(() => {
-  return ['tiktok', 'voice'].includes(props.channel.key);
+  return ['tiktok', 'app_store', 'voice'].includes(props.channel.key);
 });
 
 const onItemClick = () => {
diff --git a/app/javascript/dashboard/composables/useInbox.js b/app/javascript/dashboard/composables/useInbox.js
index 6e8d0a52a..bb6a01374 100644
--- a/app/javascript/dashboard/composables/useInbox.js
+++ b/app/javascript/dashboard/composables/useInbox.js
@@ -22,6 +22,7 @@ export const INBOX_FEATURE_MAP = {
     INBOX_TYPES.WHATSAPP,
     INBOX_TYPES.TELEGRAM,
     INBOX_TYPES.TIKTOK,
+    INBOX_TYPES.APP_STORE,
     INBOX_TYPES.API,
   ],
   [INBOX_FEATURES.REPLY_TO_OUTGOING]: [
@@ -30,6 +31,7 @@ export const INBOX_FEATURE_MAP = {
     INBOX_TYPES.WHATSAPP,
     INBOX_TYPES.TELEGRAM,
     INBOX_TYPES.TIKTOK,
+    INBOX_TYPES.APP_STORE,
     INBOX_TYPES.API,
   ],
 };
@@ -138,6 +140,10 @@ export const useInbox = (inboxId = null) => {
     return channelType.value === INBOX_TYPES.TIKTOK;
   });
 
+  const isAnAppStoreChannel = computed(() => {
+    return channelType.value === INBOX_TYPES.APP_STORE;
+  });
+
   const voiceCallEnabled = computed(() => isVoiceCallEnabled(inbox.value));
 
   const voiceCallProvider = computed(() => getVoiceCallProvider(inbox.value));
@@ -160,6 +166,7 @@ export const useInbox = (inboxId = null) => {
     isAnEmailChannel,
     isAnInstagramChannel,
     isATiktokChannel,
+    isAnAppStoreChannel,
     voiceCallEnabled,
     voiceCallProvider,
   };
diff --git a/app/javascript/dashboard/constants/editor.js b/app/javascript/dashboard/constants/editor.js
index 378d303b4..a89d197a9 100644
--- a/app/javascript/dashboard/constants/editor.js
+++ b/app/javascript/dashboard/constants/editor.js
@@ -114,6 +114,11 @@ export const FORMATTING = {
     nodes: [],
     menu: [],
   },
+  'Channel::AppStore': {
+    marks: [],
+    nodes: [],
+    menu: [],
+  },
   // Special contexts (not actual channels)
   'Context::PrivateNote': {
     marks: ['strong', 'em', 'code', 'link', 'strike'],
diff --git a/app/javascript/dashboard/helper/inbox.js b/app/javascript/dashboard/helper/inbox.js
index 4039a07d1..65d04b2ca 100644
--- a/app/javascript/dashboard/helper/inbox.js
+++ b/app/javascript/dashboard/helper/inbox.js
@@ -11,6 +11,7 @@ export const INBOX_TYPES = {
   SMS: 'Channel::Sms',
   INSTAGRAM: 'Channel::Instagram',
   TIKTOK: 'Channel::Tiktok',
+  APP_STORE: 'Channel::AppStore',
 };
 
 // Add providers here as they gain voice capability (e.g., WhatsApp Cloud, Twilio WhatsApp)
@@ -50,6 +51,7 @@ const INBOX_ICON_MAP_FILL = {
   [INBOX_TYPES.LINE]: 'i-ri-line-fill',
   [INBOX_TYPES.INSTAGRAM]: 'i-ri-instagram-fill',
   [INBOX_TYPES.TIKTOK]: 'i-ri-tiktok-fill',
+  [INBOX_TYPES.APP_STORE]: 'i-ri-app-store-fill',
 };
 
 const DEFAULT_ICON_FILL = 'i-ri-chat-1-fill';
@@ -65,6 +67,7 @@ const INBOX_ICON_MAP_LINE = {
   [INBOX_TYPES.LINE]: 'i-woot-line',
   [INBOX_TYPES.INSTAGRAM]: 'i-woot-instagram',
   [INBOX_TYPES.TIKTOK]: 'i-woot-tiktok',
+  [INBOX_TYPES.APP_STORE]: 'i-ri-app-store-line',
 };
 
 const DEFAULT_ICON_LINE = 'i-ri-chat-1-line';
@@ -114,6 +117,9 @@ export const getReadableInboxByType = (type, phoneNumber) => {
     case INBOX_TYPES.LINE:
       return 'line';
 
+    case INBOX_TYPES.APP_STORE:
+      return 'app_store';
+
     default:
       return 'chat';
   }
diff --git a/app/javascript/dashboard/i18n/locale/en/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/en/inboxMgmt.json
index 2620f89f7..9b9df0fa2 100644
--- a/app/javascript/dashboard/i18n/locale/en/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/en/inboxMgmt.json
@@ -382,6 +382,39 @@
           "ERROR_MESSAGE": "We were not able to save the api channel"
         }
       },
+      "APP_STORE": {
+        "TITLE": "App Store Reviews",
+        "DESC": "Manage and reply to your App Store reviews from Chatwoot.",
+        "CHANNEL_NAME": {
+          "LABEL": "Inbox Name",
+          "PLACEHOLDER": "Please enter an inbox name",
+          "ERROR": "This field is required"
+        },
+        "APP_ID": {
+          "LABEL": "App Store Connect app ID",
+          "PLACEHOLDER": "Enter your App Store Connect app ID",
+          "ERROR": "This field is required"
+        },
+        "ISSUER_ID": {
+          "LABEL": "Issuer ID",
+          "PLACEHOLDER": "Enter your App Store Connect issuer ID",
+          "ERROR": "This field is required"
+        },
+        "KEY_ID": {
+          "LABEL": "Key ID",
+          "PLACEHOLDER": "Enter your App Store Connect key ID",
+          "ERROR": "This field is required"
+        },
+        "PRIVATE_KEY": {
+          "LABEL": "Private key",
+          "PLACEHOLDER": "Paste the contents of your .p8 private key",
+          "ERROR": "This field is required"
+        },
+        "SUBMIT_BUTTON": "Create App Store Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to save the App Store channel"
+        }
+      },
       "EMAIL_CHANNEL": {
         "TITLE": "Email Channel",
         "DESC": "Integrate your email inbox.",
@@ -493,6 +526,10 @@
             "TITLE": "TikTok",
             "DESCRIPTION": "Connect your TikTok account"
           },
+          "APP_STORE": {
+            "TITLE": "App Store Reviews",
+            "DESCRIPTION": "Manage your App Store app reviews"
+          },
           "VOICE": {
             "TITLE": "Voice",
             "DESCRIPTION": "Integrate with Twilio Voice"
@@ -1165,6 +1202,7 @@
       "API": "API Channel",
       "INSTAGRAM": "Instagram",
       "TIKTOK": "TikTok",
+      "APP_STORE": "App Store Reviews",
       "VOICE": "Voice"
     }
   }
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/ChannelFactory.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/ChannelFactory.vue
index 7d1d58854..fec8090a1 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/inbox/ChannelFactory.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/ChannelFactory.vue
@@ -12,6 +12,7 @@ import Telegram from './channels/Telegram.vue';
 import Instagram from './channels/Instagram.vue';
 import Tiktok from './channels/Tiktok.vue';
 import Voice from './channels/Voice.vue';
+import AppStore from './channels/AppStore.vue';
 
 const channelViewList = {
   facebook: Facebook,
@@ -25,6 +26,7 @@ const channelViewList = {
   telegram: Telegram,
   instagram: Instagram,
   tiktok: Tiktok,
+  app_store: AppStore,
   voice: Voice,
 };
 
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/ChannelList.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/ChannelList.vue
index e2ebd27cd..0a7f191ff 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/inbox/ChannelList.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/ChannelList.vue
@@ -77,6 +77,12 @@ const channelList = computed(() => {
       description: t('INBOX_MGMT.ADD.AUTH.CHANNEL.INSTAGRAM.DESCRIPTION'),
       icon: 'i-woot-instagram',
     },
+    {
+      key: 'app_store',
+      title: t('INBOX_MGMT.ADD.AUTH.CHANNEL.APP_STORE.TITLE'),
+      description: t('INBOX_MGMT.ADD.AUTH.CHANNEL.APP_STORE.DESCRIPTION'),
+      icon: 'i-ri-app-store-line',
+    },
   ];
 
   if (hasTiktokConfigured.value) {
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/Settings.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/Settings.vue
index a26eb0e18..2e5e44724 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/inbox/Settings.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/Settings.vue
@@ -249,6 +249,13 @@ export default {
         ];
       }
 
+      if (this.isAnAppStoreChannel) {
+        const unsupportedKeys = ['business-hours', 'csat', 'bot-configuration'];
+        visibleToAllChannelTabs = visibleToAllChannelTabs.filter(
+          tab => !unsupportedKeys.includes(tab.key)
+        );
+      }
+
       return visibleToAllChannelTabs;
     },
     currentInboxId() {
@@ -282,6 +289,9 @@ export default {
       if (this.isAnEmailChannel) {
         return `${this.inbox.name} (${this.inbox.email})`;
       }
+      if (this.isAnAppStoreChannel && this.inbox.app_id) {
+        return `${this.inbox.name} (${this.inbox.app_id})`;
+      }
       return this.inbox.name;
     },
     canLocktoSingleConversation() {
@@ -293,6 +303,7 @@ export default {
         this.isAnInstagramChannel ||
         this.isALineChannel ||
         this.isATiktokChannel ||
+        this.isAnAppStoreChannel ||
         this.isATelegramChannel
       );
     },
@@ -829,6 +840,7 @@ export default {
             </SettingsFieldSection>
 
             <SettingsFieldSection
+              v-if="!isAnAppStoreChannel"
               :label="$t('INBOX_MGMT.HELP_CENTER.LABEL')"
               :help-text="$t('INBOX_MGMT.HELP_CENTER.SUB_TEXT')"
             >
@@ -1128,6 +1140,7 @@ export default {
             </SettingsAccordion>
 
             <SettingsAccordion
+              v-if="!isAnAppStoreChannel"
               :title="$t('INBOX_MGMT.CHANNEL_PREFERENCES')"
               class="mt-6"
             >
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/AppStore.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/AppStore.vue
new file mode 100644
index 000000000..6eb5b6073
--- /dev/null
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/AppStore.vue
@@ -0,0 +1,176 @@
+<script>
+import { mapGetters } from 'vuex';
+import { useVuelidate } from '@vuelidate/core';
+import { required } from '@vuelidate/validators';
+import { useAlert } from 'dashboard/composables';
+import router from '../../../../index';
+import PageHeader from '../../SettingsSubPageHeader.vue';
+import NextButton from 'dashboard/components-next/button/Button.vue';
+
+export default {
+  components: {
+    PageHeader,
+    NextButton,
+  },
+  setup() {
+    return { v$: useVuelidate() };
+  },
+  data() {
+    return {
+      channelName: '',
+      appId: '',
+      issuerId: '',
+      keyId: '',
+      privateKey: '',
+    };
+  },
+  computed: {
+    ...mapGetters({
+      uiFlags: 'inboxes/getUIFlags',
+    }),
+  },
+  validations: {
+    channelName: { required },
+    appId: { required },
+    issuerId: { required },
+    keyId: { required },
+    privateKey: { required },
+  },
+  methods: {
+    async createChannel() {
+      this.v$.$touch();
+      if (this.v$.$invalid) return;
+
+      try {
+        const appStoreChannel = await this.$store.dispatch(
+          'inboxes/createChannel',
+          {
+            name: this.channelName?.trim(),
+            channel: {
+              type: 'app_store',
+              app_id: this.appId.trim(),
+              issuer_id: this.issuerId.trim(),
+              key_id: this.keyId.trim(),
+              private_key: this.privateKey.trim(),
+            },
+          }
+        );
+
+        router.replace({
+          name: 'settings_inboxes_add_agents',
+          params: {
+            page: 'new',
+            inbox_id: appStoreChannel.id,
+          },
+        });
+      } catch (error) {
+        useAlert(
+          error.message || this.$t('INBOX_MGMT.ADD.APP_STORE.API.ERROR_MESSAGE')
+        );
+      }
+    },
+  },
+};
+</script>
+
+<template>
+  <div class="h-full w-full p-6 col-span-6">
+    <PageHeader
+      :header-title="$t('INBOX_MGMT.ADD.APP_STORE.TITLE')"
+      :header-content="$t('INBOX_MGMT.ADD.APP_STORE.DESC')"
+    />
+    <form
+      class="flex flex-wrap flex-col mx-0"
+      @submit.prevent="createChannel()"
+    >
+      <div class="flex-shrink-0 flex-grow-0">
+        <label :class="{ error: v$.channelName.$error }">
+          {{ $t('INBOX_MGMT.ADD.APP_STORE.CHANNEL_NAME.LABEL') }}
+          <input
+            v-model="channelName"
+            type="text"
+            :placeholder="
+              $t('INBOX_MGMT.ADD.APP_STORE.CHANNEL_NAME.PLACEHOLDER')
+            "
+            @blur="v$.channelName.$touch"
+          />
+          <span v-if="v$.channelName.$error" class="message">
+            {{ $t('INBOX_MGMT.ADD.APP_STORE.CHANNEL_NAME.ERROR') }}
+          </span>
+        </label>
+      </div>
+
+      <div class="flex-shrink-0 flex-grow-0">
+        <label :class="{ error: v$.appId.$error }">
+          {{ $t('INBOX_MGMT.ADD.APP_STORE.APP_ID.LABEL') }}
+          <input
+            v-model="appId"
+            type="text"
+            :placeholder="$t('INBOX_MGMT.ADD.APP_STORE.APP_ID.PLACEHOLDER')"
+            @blur="v$.appId.$touch"
+          />
+          <span v-if="v$.appId.$error" class="message">
+            {{ $t('INBOX_MGMT.ADD.APP_STORE.APP_ID.ERROR') }}
+          </span>
+        </label>
+      </div>
+
+      <div class="flex-shrink-0 flex-grow-0">
+        <label :class="{ error: v$.issuerId.$error }">
+          {{ $t('INBOX_MGMT.ADD.APP_STORE.ISSUER_ID.LABEL') }}
+          <input
+            v-model="issuerId"
+            type="text"
+            :placeholder="$t('INBOX_MGMT.ADD.APP_STORE.ISSUER_ID.PLACEHOLDER')"
+            @blur="v$.issuerId.$touch"
+          />
+          <span v-if="v$.issuerId.$error" class="message">
+            {{ $t('INBOX_MGMT.ADD.APP_STORE.ISSUER_ID.ERROR') }}
+          </span>
+        </label>
+      </div>
+
+      <div class="flex-shrink-0 flex-grow-0">
+        <label :class="{ error: v$.keyId.$error }">
+          {{ $t('INBOX_MGMT.ADD.APP_STORE.KEY_ID.LABEL') }}
+          <input
+            v-model="keyId"
+            type="text"
+            :placeholder="$t('INBOX_MGMT.ADD.APP_STORE.KEY_ID.PLACEHOLDER')"
+            @blur="v$.keyId.$touch"
+          />
+          <span v-if="v$.keyId.$error" class="message">
+            {{ $t('INBOX_MGMT.ADD.APP_STORE.KEY_ID.ERROR') }}
+          </span>
+        </label>
+      </div>
+
+      <div class="flex-shrink-0 flex-grow-0">
+        <label :class="{ error: v$.privateKey.$error }">
+          {{ $t('INBOX_MGMT.ADD.APP_STORE.PRIVATE_KEY.LABEL') }}
+          <textarea
+            v-model="privateKey"
+            rows="8"
+            :placeholder="
+              $t('INBOX_MGMT.ADD.APP_STORE.PRIVATE_KEY.PLACEHOLDER')
+            "
+            @blur="v$.privateKey.$touch"
+          />
+          <span v-if="v$.privateKey.$error" class="message">
+            {{ $t('INBOX_MGMT.ADD.APP_STORE.PRIVATE_KEY.ERROR') }}
+          </span>
+        </label>
+      </div>
+
+      <div class="w-full mt-4">
+        <NextButton
+          :is-loading="uiFlags.isCreating"
+          type="submit"
+          solid
+          blue
+          :label="$t('INBOX_MGMT.ADD.APP_STORE.SUBMIT_BUTTON')"
+        />
+      </div>
+    </form>
+  </div>
+</template>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/components/ChannelName.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/components/ChannelName.vue
index 711217f32..3625d7601 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/inbox/components/ChannelName.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/components/ChannelName.vue
@@ -34,6 +34,7 @@ const i18nMap = {
   'Channel::Api': 'API',
   'Channel::Instagram': 'INSTAGRAM',
   'Channel::Tiktok': 'TIKTOK',
+  'Channel::AppStore': 'APP_STORE',
 };
 
 const twilioChannelName = () => {
diff --git a/app/javascript/dashboard/store/modules/inboxes.js b/app/javascript/dashboard/store/modules/inboxes.js
index ce24ef653..2d6084a0c 100644
--- a/app/javascript/dashboard/store/modules/inboxes.js
+++ b/app/javascript/dashboard/store/modules/inboxes.js
@@ -156,7 +156,8 @@ export const getters = {
   },
   dialogFlowEnabledInboxes($state) {
     return $state.records.filter(
-      item => item.channel_type !== INBOX_TYPES.EMAIL
+      item =>
+        ![INBOX_TYPES.EMAIL, INBOX_TYPES.APP_STORE].includes(item.channel_type)
     );
   },
   getFacebookInboxByInstagramId: $state => instagramId => {
diff --git a/app/javascript/shared/mixins/inboxMixin.js b/app/javascript/shared/mixins/inboxMixin.js
index 40579125b..ee32c782b 100644
--- a/app/javascript/shared/mixins/inboxMixin.js
+++ b/app/javascript/shared/mixins/inboxMixin.js
@@ -15,6 +15,7 @@ export const INBOX_FEATURE_MAP = {
     INBOX_TYPES.WHATSAPP,
     INBOX_TYPES.TELEGRAM,
     INBOX_TYPES.TIKTOK,
+    INBOX_TYPES.APP_STORE,
     INBOX_TYPES.API,
   ],
   [INBOX_FEATURES.REPLY_TO_OUTGOING]: [
@@ -23,6 +24,7 @@ export const INBOX_FEATURE_MAP = {
     INBOX_TYPES.WHATSAPP,
     INBOX_TYPES.TELEGRAM,
     INBOX_TYPES.TIKTOK,
+    INBOX_TYPES.APP_STORE,
     INBOX_TYPES.API,
   ],
 };
@@ -119,6 +121,8 @@ export default {
         badgeKey = 'whatsapp';
       } else if (this.isATiktokChannel) {
         badgeKey = 'tiktok';
+      } else if (this.isAnAppStoreChannel) {
+        badgeKey = 'app_store';
       }
       return badgeKey || this.channelType;
     },
@@ -134,6 +138,9 @@ export default {
     isATiktokChannel() {
       return this.channelType === INBOX_TYPES.TIKTOK;
     },
+    isAnAppStoreChannel() {
+      return this.channelType === INBOX_TYPES.APP_STORE;
+    },
   },
   methods: {
     inboxHasFeature(feature) {
diff --git a/app/jobs/inboxes/fetch_app_store_review_inboxes_job.rb b/app/jobs/inboxes/fetch_app_store_review_inboxes_job.rb
new file mode 100644
index 000000000..d056c63b8
--- /dev/null
+++ b/app/jobs/inboxes/fetch_app_store_review_inboxes_job.rb
@@ -0,0 +1,12 @@
+class Inboxes::FetchAppStoreReviewInboxesJob < ApplicationJob
+  queue_as :scheduled_jobs
+
+  def perform
+    Inbox.where(channel_type: 'Channel::AppStore').find_each(batch_size: 100) do |inbox|
+      next if inbox.account.suspended?
+      next unless inbox.channel.sync_due?
+
+      ::Inboxes::FetchAppStoreReviewsJob.perform_later(inbox.channel)
+    end
+  end
+end
diff --git a/app/jobs/inboxes/fetch_app_store_reviews_job.rb b/app/jobs/inboxes/fetch_app_store_reviews_job.rb
new file mode 100644
index 000000000..bd1fa79a7
--- /dev/null
+++ b/app/jobs/inboxes/fetch_app_store_reviews_job.rb
@@ -0,0 +1,15 @@
+class Inboxes::FetchAppStoreReviewsJob < ApplicationJob
+  queue_as :scheduled_jobs
+
+  def perform(channel)
+    channel.fetch_reviews.each do |review_payload|
+      ::AppStore::ReviewBuilder.new(review_payload: review_payload, channel: channel).perform
+    rescue StandardError => e
+      ChatwootExceptionTracker.new(e, account: channel.account).capture_exception
+    end
+
+    channel.update!(last_synced_at: Time.current)
+  rescue StandardError => e
+    ChatwootExceptionTracker.new(e, account: channel.account).capture_exception
+  end
+end
diff --git a/app/jobs/send_reply_job.rb b/app/jobs/send_reply_job.rb
index e892c189a..8df046883 100644
--- a/app/jobs/send_reply_job.rb
+++ b/app/jobs/send_reply_job.rb
@@ -10,6 +10,7 @@ class SendReplyJob < ApplicationJob
     'Channel::Sms' => ::Sms::SendOnSmsService,
     'Channel::Instagram' => ::Instagram::SendOnInstagramService,
     'Channel::Tiktok' => ::Tiktok::SendOnTiktokService,
+    'Channel::AppStore' => ::AppStore::SendOnAppStoreService,
     'Channel::Email' => ::Email::SendOnEmailService,
     'Channel::WebWidget' => ::Messages::SendEmailNotificationService,
     'Channel::Api' => ::Messages::SendEmailNotificationService
diff --git a/app/models/account.rb b/app/models/account.rb
index efaca8850..9b52b998c 100644
--- a/app/models/account.rb
+++ b/app/models/account.rb
@@ -61,6 +61,7 @@ class Account < ApplicationRecord
   has_many :agent_bot_inboxes, dependent: :destroy_async
   has_many :agent_bots, dependent: :destroy_async
   has_many :api_channels, dependent: :destroy_async, class_name: '::Channel::Api'
+  has_many :app_store_channels, dependent: :destroy_async, class_name: '::Channel::AppStore'
   has_many :articles, dependent: :destroy_async, class_name: '::Article'
   has_many :assignment_policies, dependent: :destroy_async
   has_many :automation_rules, dependent: :destroy_async
diff --git a/app/models/channel/app_store.rb b/app/models/channel/app_store.rb
new file mode 100644
index 000000000..d03da73b0
--- /dev/null
+++ b/app/models/channel/app_store.rb
@@ -0,0 +1,72 @@
+class Channel::AppStore < ApplicationRecord
+  include Channelable
+
+  self.table_name = 'channel_app_store'
+
+  EDITABLE_ATTRS = [:app_id, :bundle_id, :app_name, :issuer_id, :key_id, :private_key, { provider_config: {} }].freeze
+
+  API_BASE_URL = 'https://api.appstoreconnect.apple.com'.freeze
+  REVIEWS_PAGE_SIZE = 200
+  SYNC_INTERVAL = 1.hour
+
+  if Chatwoot.encryption_configured?
+    encrypts :issuer_id
+    encrypts :key_id
+    encrypts :private_key
+  end
+
+  validates :app_id, presence: true, uniqueness: { scope: :account_id }
+  validates :issuer_id, :key_id, :private_key, presence: true
+  validate :validate_app_access, on: :create
+
+  before_validation :normalize_auth_fields
+
+  after_create_commit :enqueue_initial_review_fetch
+
+  def name
+    'App Store'
+  end
+
+  def sync_due?
+    last_synced_at.nil? || last_synced_at < SYNC_INTERVAL.ago
+  end
+
+  def fetch_reviews
+    app_store_client.fetch_reviews
+  end
+
+  def reply_to_review(review_id, response_body, response_id: nil)
+    response = if response_id.present?
+                 app_store_client.update_review_response(response_id, response_body)
+               else
+                 app_store_client.create_review_response(review_id, response_body)
+               end
+
+    response['id']
+  end
+
+  def app_store_client
+    @app_store_client ||= AppStoreConnect::Client.new(channel: self)
+  end
+
+  private
+
+  def normalize_auth_fields
+    self.app_id = app_id.to_s.strip
+    self.issuer_id = issuer_id.to_s.strip
+    self.key_id = key_id.to_s.strip
+    self.private_key = private_key.to_s.gsub('\n', "\n").gsub("\r\n", "\n").strip
+  end
+
+  def validate_app_access
+    app = app_store_client.fetch_app
+    self.app_name = app.dig('attributes', 'name') if app_name.blank?
+    self.bundle_id = app.dig('attributes', 'bundleId') if bundle_id.blank?
+  rescue StandardError => e
+    errors.add(:base, e.message)
+  end
+
+  def enqueue_initial_review_fetch
+    ::Inboxes::FetchAppStoreReviewsJob.perform_later(self)
+  end
+end
diff --git a/app/models/inbox.rb b/app/models/inbox.rb
index 82b250560..97e01a8f1 100644
--- a/app/models/inbox.rb
+++ b/app/models/inbox.rb
@@ -134,6 +134,10 @@ class Inbox < ApplicationRecord
     channel_type == 'Channel::Tiktok'
   end
 
+  def app_store?
+    channel_type == 'Channel::AppStore'
+  end
+
   def web_widget?
     channel_type == 'Channel::WebWidget'
   end
diff --git a/app/services/app_store/review_builder.rb b/app/services/app_store/review_builder.rb
new file mode 100644
index 000000000..a42c16c09
--- /dev/null
+++ b/app/services/app_store/review_builder.rb
@@ -0,0 +1,173 @@
+class AppStore::ReviewBuilder
+  pattr_initialize [:review_payload!, :channel!]
+
+  def perform
+    return if review_id.blank? || review_body.blank?
+
+    ActiveRecord::Base.transaction do
+      build_contact_inbox
+      build_conversation
+      upsert_review_message
+      build_response_message if response_body.present?
+    end
+  end
+
+  private
+
+  def inbox
+    @inbox ||= channel.inbox
+  end
+
+  def review
+    @review ||= review_payload['review'] || {}
+  end
+
+  def response
+    @response ||= review_payload['response'] || {}
+  end
+
+  def attributes
+    @attributes ||= review['attributes'] || {}
+  end
+
+  def response_attributes
+    @response_attributes ||= response['attributes'] || {}
+  end
+
+  def review_id
+    review['id']
+  end
+
+  def review_body
+    attributes['body'].to_s.strip
+  end
+
+  def review_title
+    attributes['title'].to_s.strip
+  end
+
+  def rating
+    attributes['rating'].to_i
+  end
+
+  def created_at
+    Time.zone.parse(attributes['createdDate'].to_s)
+  rescue StandardError
+    Time.current
+  end
+
+  def response_id
+    response['id']
+  end
+
+  def response_body
+    response_attributes['responseBody'].to_s.strip
+  end
+
+  def response_created_at
+    Time.zone.parse(response_attributes['lastModifiedDate'].to_s)
+  rescue StandardError
+    Time.current
+  end
+
+  def build_contact_inbox
+    @contact_inbox = ::ContactInboxWithContactBuilder.new(
+      source_id: review_id,
+      inbox: inbox,
+      contact_attributes: {
+        name: attributes['reviewerNickname'].presence || 'App Store User',
+        additional_attributes: { source_id: "app_store:#{review_id}" }
+      }
+    ).perform
+  end
+
+  def build_conversation
+    @conversation = @contact_inbox.conversations.last || ::Conversation.create!(
+      account_id: inbox.account_id,
+      inbox_id: inbox.id,
+      contact_id: @contact_inbox.contact_id,
+      contact_inbox_id: @contact_inbox.id,
+      additional_attributes: { source: 'app_store', app_id: channel.app_id }
+    )
+  end
+
+  def upsert_review_message
+    message = @conversation.messages.find_by(source_id: review_id)
+    if message
+      message.update!(content: message_content, content_attributes: review_metadata)
+      return
+    end
+
+    @conversation.messages.create!(
+      account_id: inbox.account_id,
+      inbox_id: inbox.id,
+      sender: @conversation.contact,
+      message_type: :incoming,
+      source_id: review_id,
+      content: message_content,
+      content_attributes: review_metadata,
+      created_at: created_at,
+      updated_at: created_at
+    )
+  end
+
+  def build_response_message
+    return if response_id.blank?
+    return if @conversation.messages.exists?(source_id: response_id)
+
+    @conversation.messages.create!(
+      account_id: inbox.account_id,
+      inbox_id: inbox.id,
+      message_type: :outgoing,
+      source_id: response_id,
+      content: response_body,
+      status: :delivered,
+      content_attributes: response_metadata,
+      created_at: response_created_at,
+      updated_at: response_created_at
+    )
+  end
+
+  def message_content
+    [
+      rating_line,
+      review_title.presence,
+      review_body,
+      review_footer
+    ].compact_blank.join("\n\n")
+  end
+
+  def rating_line
+    stars = ('★' * rating) + ('☆' * (5 - rating))
+    "#{stars} (#{rating}/5)"
+  end
+
+  def review_footer
+    parts = [attributes['territory'], attributes['reviewerNickname']].compact_blank
+    return nil if parts.empty?
+
+    parts.join(' • ')
+  end
+
+  def review_metadata
+    {
+      app_store: {
+        rating: rating,
+        title: review_title,
+        territory: attributes['territory'],
+        reviewer_nickname: attributes['reviewerNickname'],
+        created_date: attributes['createdDate']
+      }
+    }
+  end
+
+  def response_metadata
+    {
+      app_store: {
+        response_id: response_id,
+        response_state: response_attributes['state'],
+        response_last_modified_date: response_attributes['lastModifiedDate']
+      }
+    }
+  end
+end
diff --git a/app/services/app_store/send_on_app_store_service.rb b/app/services/app_store/send_on_app_store_service.rb
new file mode 100644
index 000000000..3949a2b08
--- /dev/null
+++ b/app/services/app_store/send_on_app_store_service.rb
@@ -0,0 +1,38 @@
+class AppStore::SendOnAppStoreService < Base::SendOnChannelService
+  private
+
+  def channel_class
+    Channel::AppStore
+  end
+
+  def perform_reply
+    validate_message_support!
+    source_id = channel.reply_to_review(review_id, reply_content, response_id: existing_response_id)
+    message.update!(source_id: source_id) if source_id.present?
+    Messages::StatusUpdateService.new(message, 'delivered').perform
+  rescue StandardError => e
+    ChatwootExceptionTracker.new(e, account: message.account).capture_exception
+    Messages::StatusUpdateService.new(message, 'failed', e.message).perform
+  end
+
+  def validate_message_support!
+    raise 'Sending attachments is not supported for App Store reviews.' if message.attachments.any?
+  end
+
+  def review_id
+    message.conversation.contact_inbox.source_id
+  end
+
+  def reply_content
+    message.outgoing_content.presence || message.content
+  end
+
+  def existing_response_id
+    message.conversation.messages
+           .outgoing
+           .where.not(id: message.id)
+           .where.not(source_id: [nil, ''])
+           .order(created_at: :desc)
+           .pick(:source_id)
+  end
+end
diff --git a/app/services/app_store_connect/client.rb b/app/services/app_store_connect/client.rb
new file mode 100644
index 000000000..77a41d83b
--- /dev/null
+++ b/app/services/app_store_connect/client.rb
@@ -0,0 +1,143 @@
+class AppStoreConnect::Client
+  class Error < StandardError; end
+
+  pattr_initialize [:channel!]
+
+  def fetch_app
+    get("/v1/apps/#{channel.app_id}")['data']
+  end
+
+  def fetch_reviews
+    reviews = []
+    next_url = nil
+
+    loop do
+      payload = next_url ? get_url(next_url) : get(reviews_path, reviews_query)
+      included = Array(payload['included'])
+      reviews.concat(Array(payload['data']).map { |review| normalize_review(review, included) })
+
+      next_url = payload.dig('links', 'next')
+      break if next_url.blank?
+    end
+
+    reviews
+  end
+
+  def create_review_response(review_id, response_body)
+    post('/v1/customerReviewResponses', review_response_payload(review_id, response_body))['data']
+  end
+
+  def update_review_response(response_id, response_body)
+    patch("/v1/customerReviewResponses/#{response_id}", review_response_update_payload(response_id, response_body))['data']
+  end
+
+  private
+
+  def reviews_path
+    "/v1/apps/#{channel.app_id}/customerReviews"
+  end
+
+  def reviews_query
+    {
+      include: 'response',
+      limit: Channel::AppStore::REVIEWS_PAGE_SIZE,
+      sort: '-createdDate'
+    }
+  end
+
+  def normalize_review(review, included)
+    response_id = review.dig('relationships', 'response', 'data', 'id')
+    response = included.find { |item| item['type'] == 'customerReviewResponses' && item['id'] == response_id }
+
+    {
+      'review' => review,
+      'response' => response
+    }
+  end
+
+  def get(path, query = {})
+    request(:get, "#{Channel::AppStore::API_BASE_URL}#{path}", query: query)
+  end
+
+  def get_url(url)
+    request(:get, url)
+  end
+
+  def post(path, body)
+    request(:post, "#{Channel::AppStore::API_BASE_URL}#{path}", body: body)
+  end
+
+  def patch(path, body)
+    request(:patch, "#{Channel::AppStore::API_BASE_URL}#{path}", body: body)
+  end
+
+  def request(method, url, query: {}, body: nil)
+    response = HTTParty.public_send(
+      method,
+      url,
+      headers: headers,
+      query: query,
+      body: body&.to_json
+    )
+
+    log_rate_limit(response)
+    return response.parsed_response if response.success?
+
+    raise Error, error_message(response)
+  end
+
+  def headers
+    {
+      'Authorization' => "Bearer #{token}",
+      'Content-Type' => 'application/json'
+    }
+  end
+
+  def token
+    @token ||= AppStoreConnect::TokenService.new(channel: channel).token
+  end
+
+  def review_response_payload(review_id, response_body)
+    {
+      data: {
+        type: 'customerReviewResponses',
+        attributes: {
+          responseBody: response_body.to_s
+        },
+        relationships: {
+          review: {
+            data: {
+              type: 'customerReviews',
+              id: review_id
+            }
+          }
+        }
+      }
+    }
+  end
+
+  def review_response_update_payload(response_id, response_body)
+    {
+      data: {
+        type: 'customerReviewResponses',
+        id: response_id,
+        attributes: {
+          responseBody: response_body.to_s
+        }
+      }
+    }
+  end
+
+  def log_rate_limit(response)
+    rate_limit = response.headers['x-rate-limit']
+    Rails.logger.info("[APP_STORE_CONNECT] rate_limit=#{rate_limit}") if rate_limit.present?
+  end
+
+  def error_message(response)
+    parsed_response = response.parsed_response
+    errors = parsed_response.is_a?(Hash) ? parsed_response['errors'] : []
+    details = Array(errors).filter_map { |error| error['detail'] || error['title'] }.join(', ')
+    details = response.body if details.blank?
+    "App Store Connect API failed (#{response.code}): #{details}"
+  end
+end
diff --git a/app/services/app_store_connect/token_service.rb b/app/services/app_store_connect/token_service.rb
new file mode 100644
index 000000000..abb66b75a
--- /dev/null
+++ b/app/services/app_store_connect/token_service.rb
@@ -0,0 +1,47 @@
+class AppStoreConnect::TokenService
+  TOKEN_TTL = 19.minutes
+  EXPIRY_BUFFER = 1.minute
+
+  pattr_initialize [:channel!]
+
+  def token
+    cached_token || generate_token
+  end
+
+  private
+
+  def cached_token
+    Rails.cache.read(cache_key)
+  end
+
+  def generate_token
+    token = JWT.encode(payload, private_key, 'ES256', headers)
+    Rails.cache.write(cache_key, token, expires_in: TOKEN_TTL - EXPIRY_BUFFER)
+    token
+  end
+
+  def payload
+    now = Time.current.to_i
+    {
+      iss: channel.issuer_id,
+      iat: now,
+      exp: now + TOKEN_TTL.to_i,
+      aud: 'appstoreconnect-v1'
+    }
+  end
+
+  def headers
+    {
+      kid: channel.key_id,
+      typ: 'JWT'
+    }
+  end
+
+  def private_key
+    OpenSSL::PKey.read(channel.private_key.to_s.gsub('\\n', "\n"))
+  end
+
+  def cache_key
+    "app_store_connect_token:#{channel.id}:#{channel.updated_at.to_i}"
+  end
+end
diff --git a/app/views/api/v1/models/_inbox.json.jbuilder b/app/views/api/v1/models/_inbox.json.jbuilder
index 0ae0745cd..40f833b5d 100644
--- a/app/views/api/v1/models/_inbox.json.jbuilder
+++ b/app/views/api/v1/models/_inbox.json.jbuilder
@@ -63,6 +63,14 @@ json.instagram_id resource.channel.try(:instagram_id) if resource.instagram?
 ## Tiktok Attributes
 json.reauthorization_required resource.channel.try(:reauthorization_required?) if resource.tiktok?
 
+## App Store Attributes
+if resource.app_store?
+  json.app_id resource.channel.try(:app_id)
+  json.bundle_id resource.channel.try(:bundle_id)
+  json.app_name resource.channel.try(:app_name)
+  json.last_synced_at resource.channel.try(:last_synced_at)
+end
+
 ## Twilio Attributes
 json.messaging_service_sid resource.channel.try(:messaging_service_sid)
 json.phone_number resource.channel.try(:phone_number)
diff --git a/app_store_inbox.md b/app_store_inbox.md
new file mode 100644
index 000000000..441a1f165
--- /dev/null
+++ b/app_store_inbox.md
@@ -0,0 +1,429 @@
+# App Store Reviews Inbox Plan
+
+## Goal
+
+Add Apple App Store reviews as a Chatwoot inbox, similar to the Google Play Reviews inbox, so agents can read App Store reviews in Chatwoot and post developer responses from the conversation reply box.
+
+## API Findings
+
+- Use the official App Store Connect API, not public RSS/iTunes review feeds.
+- App Store Connect API uses API keys and ES256 JWT bearer tokens, not OAuth user sign-in.
+- Required credentials:
+  - Issuer ID
+  - Key ID
+  - `.p8` private key
+- JWTs should be short-lived. Apple generally rejects App Store Connect API tokens with expiration more than 20 minutes in the future.
+- Reviews can be fetched from:
+  - `GET /v1/apps/{id}/customerReviews`
+  - `GET /v1/appStoreVersions/{id}/customerReviews`
+- Review fields include:
+  - `rating`
+  - `title`
+  - `body`
+  - `reviewerNickname`
+  - `createdDate`
+  - `territory`
+  - `response`
+- Developer responses can be included with `include=response`.
+- Developer replies are created or updated through:
+  - `POST /v1/customerReviewResponses`
+- A review can have at most one developer response. Posting another response updates/replaces the existing one.
+- Apple says responses can take up to 24 hours to appear publicly.
+- Required App Store Connect role for responding: Account Holder, Admin, or Customer Support.
+- No Apple equivalent of Google Play's 7-day review fetch limit was found. Do not add a 7-day reply window unless real API testing proves one exists.
+
+References:
+
+- https://developer.apple.com/documentation/appstoreconnectapi/generating-tokens-for-api-requests
+- https://developer.apple.com/documentation/appstoreconnectapi/customer-review-responses
+- https://developer.apple.com/documentation/appstoreconnectapi/post-v1-customerreviewresponses
+- https://developer.apple.com/documentation/appstoreconnectapi/list_all_customer_reviews_for_an_app_store_version
+- https://developer.apple.com/help/app-store-connect/monitor-ratings-and-reviews/respond-to-reviews/
+
+## Product Shape
+
+The App Store inbox should be a new channel type, separate from Google Play:
+
+- Channel name: App Store Reviews
+- One inbox per App Store Connect app per Chatwoot account.
+- Setup should be credential-form based, not OAuth redirect based.
+- Agents should see each review as a conversation.
+- Agents should be able to reply once; later replies update the App Store response.
+- Existing developer responses from App Store Connect should be mirrored as outgoing messages.
+- Review title, body, rating, territory, and reviewer nickname should be visible in the conversation.
+
+## Data Model
+
+Add `channel_app_store`.
+
+Suggested fields:
+
+- `account_id`
+- `app_id` - App Store Connect app resource ID
+- `bundle_id`
+- `app_name`
+- `provider_config` - non-secret metadata only, if needed
+- `issuer_id`
+- `key_id`
+- `private_key`
+- `last_synced_at`
+- timestamps
+
+Indexes:
+
+- unique index on `[:account_id, :app_id]`
+
+Security:
+
+- Treat `.p8` private key as a sensitive credential.
+- Prefer explicit encrypted columns for `issuer_id`, `key_id`, and `private_key`.
+- Avoid storing the private key inside unencrypted JSONB.
+- Follow existing `Chatwoot.encryption_configured?` patterns used by channel credentials.
+
+Model wiring:
+
+- Add `Channel::AppStore`.
+- Add `Account#app_store_channels`.
+- Add `Inbox#app_store?`.
+- Add API serialization for `app_id`, `bundle_id`, `app_name`, and `last_synced_at`.
+- Add `SendReplyJob` mapping to `AppStore::SendOnAppStoreService`.
+
+## Backend Services
+
+### `AppStoreConnect::TokenService`
+
+Responsibilities:
+
+- Build an ES256 JWT using the channel credentials.
+- Use existing `jwt` gem.
+- Parse private key with `OpenSSL::PKey`.
+- Set JWT header:
+  - `alg: ES256`
+  - `kid: key_id`
+  - `typ: JWT`
+- Set JWT payload:
+  - `iss: issuer_id`
+  - `iat`
+  - `exp`
+  - `aud: appstoreconnect-v1`
+- Cache token per channel until close to expiry.
+
+### `AppStoreConnect::Client`
+
+Responsibilities:
+
+- Add bearer token auth header.
+- Fetch reviews with pagination.
+- Fetch included developer responses.
+- Post developer responses.
+- Raise clear errors for:
+  - 401 invalid credentials
+  - 403 missing permissions
+  - 404 app/review not found
+  - 409/422 invalid response payload
+  - 429 rate limited
+  - 5xx Apple errors
+
+Suggested methods:
+
+- `list_reviews(app_id, cursor: nil)`
+- `reply_to_review(review_id, response_body)`
+- `fetch_app(app_id)` or `validate_app_access(app_id)`
+
+## Import Pipeline
+
+Add jobs:
+
+- `Inboxes::FetchAppStoreReviewInboxesJob`
+- `Inboxes::FetchAppStoreReviewsJob`
+
+Polling behavior:
+
+- Scheduled polling similar to Google Play.
+- Skip suspended accounts.
+- Use `last_synced_at` to avoid excessive polling.
+- Page through review results using `links.next`.
+- Consider sorting by `-createdDate`.
+
+Add `AppStore::ReviewBuilder`.
+
+Mapping:
+
+- Apple review ID maps to `ContactInbox#source_id`.
+- One review maps to one conversation.
+- Review edits should be handled idempotently.
+- Incoming message source ID can be based on review ID plus `createdDate` or a stable edit/version field if Apple exposes one.
+- Existing developer response maps to an outgoing message.
+- Developer response message source ID should use Apple response ID if present.
+
+Message content:
+
+- Include star rating.
+- Include title.
+- Include body.
+- Include a compact footer with territory and reviewer nickname when useful.
+
+Message timestamps:
+
+- Use Apple `createdDate` as `created_at` and `updated_at` for imported review messages.
+- Do not use import time for review messages.
+
+Metadata:
+
+Store under `content_attributes[:app_store]`:
+
+- `rating`
+- `title`
+- `territory`
+- `reviewer_nickname`
+- `created_date`
+- `response_state`
+- `response_id`
+
+## Reply Pipeline
+
+Add `AppStore::SendOnAppStoreService`.
+
+Behavior:
+
+- Use `conversation.contact_inbox.source_id` as the Apple review ID.
+- Call `POST /v1/customerReviewResponses`.
+- On success:
+  - Update `message.source_id` with Apple response ID if returned.
+  - Mark message as sent/delivered through `Messages::StatusUpdateService`.
+- On failure:
+  - Mark message as failed through `Messages::StatusUpdateService`.
+  - Store `external_error`.
+
+Constraints:
+
+- Disable attachments.
+- Disable rich-text formatting.
+- Confirm Apple's response length limit during implementation. Do not guess a hard cap unless verified.
+
+## Frontend
+
+Add App Store Reviews to inbox creation.
+
+Setup form fields:
+
+- Inbox name
+- App Store Connect app ID
+- Bundle ID, optional if app ID is enough
+- Issuer ID
+- Key ID
+- Private key `.p8`
+
+Backend should validate credentials before creating the inbox by calling App Store Connect.
+
+Frontend wiring:
+
+- Add `INBOX_TYPES.APP_STORE`.
+- Add `isAnAppStoreChannel` / equivalent composable and mixin helpers.
+- Add channel icon.
+- Add i18n strings in `en.json` only.
+- Add channel to inbox list and channel factory.
+- Add API client for creating/validating App Store channel.
+- Add plain text editor config for `Channel::AppStore`.
+- Add reply max length only after Apple limit is confirmed.
+
+Unsupported settings:
+
+- Hide bots.
+- Hide business hours.
+- Hide CSAT.
+- Hide help center.
+- Hide channel preferences that do not apply.
+- Disable attachments.
+
+## Tests
+
+Backend specs:
+
+- `Channel::AppStore` validations and associations.
+- JWT generation with generated EC key.
+- Client review pagination.
+- Client reply request body.
+- Client error handling.
+- Inbox creation credential validation.
+- Review builder creates contact, conversation, incoming message.
+- Review builder idempotency.
+- Review builder mirrors existing developer response.
+- Send service success and failure.
+- Polling job skips suspended accounts.
+- Polling job respects sync interval.
+
+Frontend specs:
+
+- Channel detection helper/composable.
+- Inbox type icon/readable label.
+- Setup form validation.
+- Reply box behavior for unsupported attachments/formatting.
+
+## Resolved Open Questions
+
+### App-level reviews vs version-level reviews
+
+Use app-level reviews as the primary fetch path:
+
+- `GET /v1/apps/{id}/customerReviews`
+
+Reasoning:
+
+- Chatwoot inboxes should map to an app, not to a specific App Store version.
+- Apple documents app-level customer reviews as the endpoint for getting reviews for a specific app.
+- Version-level reviews are still useful for narrower workflows, but they would make inbox setup more complicated and could fragment one app's support queue across several inboxes.
+
+Implementation decision:
+
+- Store the App Store Connect app resource ID on `Channel::AppStore`.
+- Fetch app-level reviews by default.
+- Keep version-level support out of MVP.
+- Add `platform` or `app_store_version_id` later only if real API testing shows app-level reviews mix platforms in a way agents cannot work with.
+
+Still needs real API validation:
+
+- Confirm whether app-level reviews include all platforms and all versions for a multi-platform app.
+- Confirm whether app-level review payload includes enough context to identify platform/version. The documented review attributes include `rating`, `title`, `body`, `reviewerNickname`, `createdDate`, and `territory`, but not platform/version.
+
+### Response payload shape
+
+Use JSON:API format for `POST /v1/customerReviewResponses`.
+
+Request body:
+
+```json
+{
+  "data": {
+    "type": "customerReviewResponses",
+    "attributes": {
+      "responseBody": "Thanks for the feedback."
+    },
+    "relationships": {
+      "review": {
+        "data": {
+          "type": "customerReviews",
+          "id": "CUSTOMER_REVIEW_ID"
+        }
+      }
+    }
+  }
+}
+```
+
+Expected successful response:
+
+- HTTP `201 Created`.
+- Response resource type: `customerReviewResponses`.
+- Response fields can include:
+  - `responseBody`
+  - `lastModifiedDate`
+  - `state`
+  - `review`
+
+Implementation decision:
+
+- Use the returned customer review response ID as outgoing message `source_id`.
+- Store `state` and `lastModifiedDate` in `content_attributes[:app_store]` when present.
+
+### Review edits and idempotency
+
+Apple's documented `CustomerReview.Attributes` include `createdDate`, but not an update timestamp for the customer review itself.
+
+Implementation decision:
+
+- Use the Apple review ID as the stable incoming message source ID.
+- Create one incoming message per review.
+- If a fetched review with the same ID has changed title/body/rating, update the existing message content and metadata instead of creating a new message.
+- Do not append edit history in MVP because the API docs do not expose a review edit timestamp.
+
+Still needs real API validation:
+
+- Confirm how Apple represents a reviewer editing an existing review in API responses.
+- Confirm whether edited reviews preserve the same review ID.
+
+### Response body length
+
+No official customer review response length limit was found in the App Store Connect API docs checked.
+
+Implementation decision:
+
+- Do not hardcode a special App Store response length limit in MVP.
+- Use Chatwoot's general reply validation on the frontend.
+- Let Apple return `409` or `422` for invalid response payloads and surface the error through `external_error`.
+
+Still needs real API validation:
+
+- Check whether App Store Connect applies a hidden maximum length for `responseBody`.
+
+### Rate limits and retries
+
+Apple documents rate limits through the `X-Rate-Limit` response header.
+
+Header shape:
+
+```text
+user-hour-lim:3500;user-hour-rem:500;
+```
+
+Behavior:
+
+- Limits apply to requests using the same API key.
+- The window is a rolling hour.
+- Exceeding the limit returns HTTP `429` with `RATE_LIMIT_EXCEEDED`.
+
+Implementation decision:
+
+- Parse and log `X-Rate-Limit` headers in the client.
+- On `429`, do not mark the inbox broken.
+- Re-enqueue the fetch job later with backoff.
+- Keep polling conservative, similar to Google Play, and page with `limit=200`.
+
+### Inbox scope for multiple platforms and versions
+
+Implementation decision:
+
+- MVP scope is one inbox per App Store Connect app resource ID per Chatwoot account.
+- Do not create separate inboxes by platform or app version.
+- Store `platform` only if we can reliably derive it during setup or fetch.
+
+Reasoning:
+
+- This matches the way agents think about supporting one app.
+- It avoids forcing customers to know App Store version resource IDs.
+- It keeps parity with Google Play's one-app-per-inbox model.
+
+Still needs real API validation:
+
+- Confirm if app-level reviews for multi-platform apps are agent-friendly without platform separation.
+
+## Remaining Risks
+
+- Credential storage must be handled carefully because `.p8` private keys are highly sensitive.
+- Apple responses can remain pending for up to 24 hours, so Chatwoot send status and public App Store visibility are not the same.
+- A real App Store Connect app and API key are required before finalizing response-length handling, review-edit behavior, and multi-platform behavior.
+
+## Suggested Implementation Order
+
+1. Add model, migration, associations, and inbox serialization.
+2. Add JWT token service and low-level App Store Connect client.
+3. Add backend channel creation/validation endpoint.
+4. Add review fetch job and review builder.
+5. Add send service and `SendReplyJob` mapping.
+6. Add frontend inbox setup and channel helpers.
+7. Add settings/reply-box restrictions.
+8. Add specs.
+9. Manually verify with a real App Store Connect app and API key.
+10. Revisit shared abstractions with Google Play after both integrations work.
+
+## Potential Shared Abstraction Later
+
+After Google Play and App Store are both implemented, consider extracting shared store-review behavior:
+
+- Store review polling orchestration.
+- Review-to-conversation builder conventions.
+- Reply status handling.
+- Unsupported inbox settings.
+- Plain-text reply channel behavior.
+
+Do not extract this upfront. Let both implementations settle first.
diff --git a/config/schedule.yml b/config/schedule.yml
index f5e335ba3..6f3d4e0cf 100644
--- a/config/schedule.yml
+++ b/config/schedule.yml
@@ -26,6 +26,12 @@ trigger_imap_email_inboxes_job:
   class: 'Inboxes::FetchImapEmailInboxesJob'
   queue: scheduled_jobs
 
+# executed every 15 minutes to fetch App Store reviews
+trigger_app_store_review_inboxes_job:
+  cron: '*/15 * * * *'
+  class: 'Inboxes::FetchAppStoreReviewInboxesJob'
+  queue: scheduled_jobs
+
 # executed daily at 2230 UTC
 # which is our lowest traffic time
 remove_stale_contact_inboxes_job.rb:
diff --git a/db/migrate/20260520090000_create_channel_app_store.rb b/db/migrate/20260520090000_create_channel_app_store.rb
new file mode 100644
index 000000000..cff96863f
--- /dev/null
+++ b/db/migrate/20260520090000_create_channel_app_store.rb
@@ -0,0 +1,19 @@
+class CreateChannelAppStore < ActiveRecord::Migration[7.1]
+  def change
+    create_table :channel_app_store do |t|
+      t.bigint :account_id, null: false
+      t.string :app_id, null: false
+      t.string :bundle_id
+      t.string :app_name
+      t.string :issuer_id, null: false
+      t.string :key_id, null: false
+      t.text :private_key, null: false
+      t.jsonb :provider_config, null: false, default: {}
+      t.datetime :last_synced_at
+
+      t.timestamps
+    end
+
+    add_index :channel_app_store, [:account_id, :app_id], unique: true
+  end
+end
diff --git a/db/schema.rb b/db/schema.rb
index 9d9fe3cbc..35afe0fb4 100644
--- a/db/schema.rb
+++ b/db/schema.rb
@@ -10,7 +10,7 @@
 #
 # It's strongly recommended that you check this file into your version control system.
 
-ActiveRecord::Schema[7.1].define(version: 2026_05_15_000000) do
+ActiveRecord::Schema[7.1].define(version: 2026_05_20_090000) do
   # These extensions should be enabled to support this database
   enable_extension "pg_stat_statements"
   enable_extension "pg_trgm"
@@ -449,6 +449,21 @@ ActiveRecord::Schema[7.1].define(version: 2026_05_15_000000) do
     t.index ["identifier"], name: "index_channel_api_on_identifier", unique: true
   end
 
+  create_table "channel_app_store", force: :cascade do |t|
+    t.bigint "account_id", null: false
+    t.string "app_id", null: false
+    t.string "bundle_id"
+    t.string "app_name"
+    t.string "issuer_id", null: false
+    t.string "key_id", null: false
+    t.text "private_key", null: false
+    t.jsonb "provider_config", default: {}, null: false
+    t.datetime "last_synced_at"
+    t.datetime "created_at", null: false
+    t.datetime "updated_at", null: false
+    t.index ["account_id", "app_id"], name: "index_channel_app_store_on_account_id_and_app_id", unique: true
+  end
+
   create_table "channel_email", force: :cascade do |t|
     t.integer "account_id", null: false
     t.string "email", null: false

From 572d6d2e404e7139c2000ee0a0865b71f2e5cbe7 Mon Sep 17 00:00:00 2001
From: Muhsin <12408980+muhsin-k@users.noreply.github.com>
Date: Thu, 21 May 2026 08:18:22 +0400
Subject: [PATCH 2/3] feat(inboxes): add app store reviews channel

---
 .../api/v1/accounts/inboxes_controller.rb     |   5 +-
 app/helpers/api/v1/inboxes_helper.rb          |   3 +-
 .../components-next/icon/provider.js          |   1 +
 .../components-next/message/MessageMeta.vue   |  10 +-
 .../components/widgets/ChannelItem.vue        |   3 +-
 .../dashboard/composables/useInbox.js         |   7 +
 app/javascript/dashboard/constants/editor.js  |   5 +
 app/javascript/dashboard/helper/inbox.js      |   6 +
 .../dashboard/i18n/locale/en/inboxMgmt.json   |  38 ++++
 .../settings/inbox/ChannelFactory.vue         |   2 +
 .../dashboard/settings/inbox/ChannelList.vue  |   6 +
 .../dashboard/settings/inbox/Settings.vue     |  13 ++
 .../settings/inbox/channels/AppStore.vue      | 176 ++++++++++++++++++
 .../settings/inbox/components/ChannelName.vue |   1 +
 .../dashboard/store/modules/inboxes.js        |   3 +-
 app/javascript/shared/mixins/inboxMixin.js    |   7 +
 .../fetch_app_store_review_inboxes_job.rb     |  12 ++
 .../inboxes/fetch_app_store_reviews_job.rb    |  15 ++
 app/jobs/send_reply_job.rb                    |   1 +
 app/models/account.rb                         |   1 +
 app/models/channel/app_store.rb               |  72 +++++++
 app/models/inbox.rb                           |   4 +
 app/services/app_store/review_builder.rb      | 173 +++++++++++++++++
 .../app_store/send_on_app_store_service.rb    |  38 ++++
 app/services/app_store_connect/client.rb      | 143 ++++++++++++++
 .../app_store_connect/token_service.rb        |  47 +++++
 app/views/api/v1/models/_inbox.json.jbuilder  |   8 +
 config/schedule.yml                           |   6 +
 ...20260520090000_create_channel_app_store.rb |  19 ++
 db/schema.rb                                  |  17 +-
 30 files changed, 833 insertions(+), 9 deletions(-)
 create mode 100644 app/javascript/dashboard/routes/dashboard/settings/inbox/channels/AppStore.vue
 create mode 100644 app/jobs/inboxes/fetch_app_store_review_inboxes_job.rb
 create mode 100644 app/jobs/inboxes/fetch_app_store_reviews_job.rb
 create mode 100644 app/models/channel/app_store.rb
 create mode 100644 app/services/app_store/review_builder.rb
 create mode 100644 app/services/app_store/send_on_app_store_service.rb
 create mode 100644 app/services/app_store_connect/client.rb
 create mode 100644 app/services/app_store_connect/token_service.rb
 create mode 100644 db/migrate/20260520090000_create_channel_app_store.rb

diff --git a/app/controllers/api/v1/accounts/inboxes_controller.rb b/app/controllers/api/v1/accounts/inboxes_controller.rb
index 757af9b62..9b8f7b747 100644
--- a/app/controllers/api/v1/accounts/inboxes_controller.rb
+++ b/app/controllers/api/v1/accounts/inboxes_controller.rb
@@ -97,7 +97,7 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
   end
 
   def allowed_channel_types
-    %w[web_widget api email line telegram whatsapp sms]
+    %w[web_widget api email line telegram whatsapp sms app_store]
   end
 
   def update_inbox_working_hours
@@ -179,7 +179,8 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
       'line' => Channel::Line,
       'telegram' => Channel::Telegram,
       'whatsapp' => Channel::Whatsapp,
-      'sms' => Channel::Sms
+      'sms' => Channel::Sms,
+      'app_store' => Channel::AppStore
     }[permitted_params[:channel][:type]]
   end
 
diff --git a/app/helpers/api/v1/inboxes_helper.rb b/app/helpers/api/v1/inboxes_helper.rb
index 8a10fa99c..3920ecfa4 100644
--- a/app/helpers/api/v1/inboxes_helper.rb
+++ b/app/helpers/api/v1/inboxes_helper.rb
@@ -111,7 +111,8 @@ module Api::V1::InboxesHelper
       'line' => Current.account.line_channels,
       'telegram' => Current.account.telegram_channels,
       'whatsapp' => Current.account.whatsapp_channels,
-      'sms' => Current.account.sms_channels
+      'sms' => Current.account.sms_channels,
+      'app_store' => Current.account.app_store_channels
     }[permitted_params[:channel][:type]]
   end
 
diff --git a/app/javascript/dashboard/components-next/icon/provider.js b/app/javascript/dashboard/components-next/icon/provider.js
index d7a9c93ad..ebb168f3d 100644
--- a/app/javascript/dashboard/components-next/icon/provider.js
+++ b/app/javascript/dashboard/components-next/icon/provider.js
@@ -15,6 +15,7 @@ export function useChannelIcon(inbox) {
     'Channel::Whatsapp': 'i-woot-whatsapp',
     'Channel::Instagram': 'i-woot-instagram',
     'Channel::Tiktok': 'i-woot-tiktok',
+    'Channel::AppStore': 'i-ri-app-store-fill',
   };
 
   const providerIconMap = {
diff --git a/app/javascript/dashboard/components-next/message/MessageMeta.vue b/app/javascript/dashboard/components-next/message/MessageMeta.vue
index f26339cbb..e0c1f071e 100644
--- a/app/javascript/dashboard/components-next/message/MessageMeta.vue
+++ b/app/javascript/dashboard/components-next/message/MessageMeta.vue
@@ -20,6 +20,7 @@ const {
   isAWhatsAppChannel,
   isAnEmailChannel,
   isAnInstagramChannel,
+  isAnAppStoreChannel,
   isATiktokChannel,
 } = useInbox();
 
@@ -62,7 +63,8 @@ const isSent = computed(() => {
     isASmsInbox.value ||
     isATelegramChannel.value ||
     isAnInstagramChannel.value ||
-    isATiktokChannel.value
+    isATiktokChannel.value ||
+    isAnAppStoreChannel.value
   ) {
     return sourceId.value && status.value === MESSAGE_STATUS.SENT;
   }
@@ -85,7 +87,8 @@ const isDelivered = computed(() => {
     isASmsInbox.value ||
     isAFacebookInbox.value ||
     isAnInstagramChannel.value ||
-    isATiktokChannel.value
+    isATiktokChannel.value ||
+    isAnAppStoreChannel.value
   ) {
     return sourceId.value && status.value === MESSAGE_STATUS.DELIVERED;
   }
@@ -110,7 +113,8 @@ const isRead = computed(() => {
     isATwilioChannel.value ||
     isAFacebookInbox.value ||
     isAnInstagramChannel.value ||
-    isATiktokChannel.value
+    isATiktokChannel.value ||
+    isAnAppStoreChannel.value
   ) {
     return sourceId.value && status.value === MESSAGE_STATUS.READ;
   }
diff --git a/app/javascript/dashboard/components/widgets/ChannelItem.vue b/app/javascript/dashboard/components/widgets/ChannelItem.vue
index 2cbad72c5..54c9c707d 100644
--- a/app/javascript/dashboard/components/widgets/ChannelItem.vue
+++ b/app/javascript/dashboard/components/widgets/ChannelItem.vue
@@ -66,6 +66,7 @@ const isActive = computed(() => {
     'line',
     'instagram',
     'tiktok',
+    'app_store',
     'voice',
   ].includes(key);
 });
@@ -78,7 +79,7 @@ const isComingSoon = computed(() => {
 });
 
 const isBeta = computed(() => {
-  return ['tiktok', 'voice'].includes(props.channel.key);
+  return ['tiktok', 'app_store', 'voice'].includes(props.channel.key);
 });
 
 const onItemClick = () => {
diff --git a/app/javascript/dashboard/composables/useInbox.js b/app/javascript/dashboard/composables/useInbox.js
index 6e8d0a52a..bb6a01374 100644
--- a/app/javascript/dashboard/composables/useInbox.js
+++ b/app/javascript/dashboard/composables/useInbox.js
@@ -22,6 +22,7 @@ export const INBOX_FEATURE_MAP = {
     INBOX_TYPES.WHATSAPP,
     INBOX_TYPES.TELEGRAM,
     INBOX_TYPES.TIKTOK,
+    INBOX_TYPES.APP_STORE,
     INBOX_TYPES.API,
   ],
   [INBOX_FEATURES.REPLY_TO_OUTGOING]: [
@@ -30,6 +31,7 @@ export const INBOX_FEATURE_MAP = {
     INBOX_TYPES.WHATSAPP,
     INBOX_TYPES.TELEGRAM,
     INBOX_TYPES.TIKTOK,
+    INBOX_TYPES.APP_STORE,
     INBOX_TYPES.API,
   ],
 };
@@ -138,6 +140,10 @@ export const useInbox = (inboxId = null) => {
     return channelType.value === INBOX_TYPES.TIKTOK;
   });
 
+  const isAnAppStoreChannel = computed(() => {
+    return channelType.value === INBOX_TYPES.APP_STORE;
+  });
+
   const voiceCallEnabled = computed(() => isVoiceCallEnabled(inbox.value));
 
   const voiceCallProvider = computed(() => getVoiceCallProvider(inbox.value));
@@ -160,6 +166,7 @@ export const useInbox = (inboxId = null) => {
     isAnEmailChannel,
     isAnInstagramChannel,
     isATiktokChannel,
+    isAnAppStoreChannel,
     voiceCallEnabled,
     voiceCallProvider,
   };
diff --git a/app/javascript/dashboard/constants/editor.js b/app/javascript/dashboard/constants/editor.js
index 378d303b4..a89d197a9 100644
--- a/app/javascript/dashboard/constants/editor.js
+++ b/app/javascript/dashboard/constants/editor.js
@@ -114,6 +114,11 @@ export const FORMATTING = {
     nodes: [],
     menu: [],
   },
+  'Channel::AppStore': {
+    marks: [],
+    nodes: [],
+    menu: [],
+  },
   // Special contexts (not actual channels)
   'Context::PrivateNote': {
     marks: ['strong', 'em', 'code', 'link', 'strike'],
diff --git a/app/javascript/dashboard/helper/inbox.js b/app/javascript/dashboard/helper/inbox.js
index 4039a07d1..65d04b2ca 100644
--- a/app/javascript/dashboard/helper/inbox.js
+++ b/app/javascript/dashboard/helper/inbox.js
@@ -11,6 +11,7 @@ export const INBOX_TYPES = {
   SMS: 'Channel::Sms',
   INSTAGRAM: 'Channel::Instagram',
   TIKTOK: 'Channel::Tiktok',
+  APP_STORE: 'Channel::AppStore',
 };
 
 // Add providers here as they gain voice capability (e.g., WhatsApp Cloud, Twilio WhatsApp)
@@ -50,6 +51,7 @@ const INBOX_ICON_MAP_FILL = {
   [INBOX_TYPES.LINE]: 'i-ri-line-fill',
   [INBOX_TYPES.INSTAGRAM]: 'i-ri-instagram-fill',
   [INBOX_TYPES.TIKTOK]: 'i-ri-tiktok-fill',
+  [INBOX_TYPES.APP_STORE]: 'i-ri-app-store-fill',
 };
 
 const DEFAULT_ICON_FILL = 'i-ri-chat-1-fill';
@@ -65,6 +67,7 @@ const INBOX_ICON_MAP_LINE = {
   [INBOX_TYPES.LINE]: 'i-woot-line',
   [INBOX_TYPES.INSTAGRAM]: 'i-woot-instagram',
   [INBOX_TYPES.TIKTOK]: 'i-woot-tiktok',
+  [INBOX_TYPES.APP_STORE]: 'i-ri-app-store-line',
 };
 
 const DEFAULT_ICON_LINE = 'i-ri-chat-1-line';
@@ -114,6 +117,9 @@ export const getReadableInboxByType = (type, phoneNumber) => {
     case INBOX_TYPES.LINE:
       return 'line';
 
+    case INBOX_TYPES.APP_STORE:
+      return 'app_store';
+
     default:
       return 'chat';
   }
diff --git a/app/javascript/dashboard/i18n/locale/en/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/en/inboxMgmt.json
index 2620f89f7..9b9df0fa2 100644
--- a/app/javascript/dashboard/i18n/locale/en/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/en/inboxMgmt.json
@@ -382,6 +382,39 @@
           "ERROR_MESSAGE": "We were not able to save the api channel"
         }
       },
+      "APP_STORE": {
+        "TITLE": "App Store Reviews",
+        "DESC": "Manage and reply to your App Store reviews from Chatwoot.",
+        "CHANNEL_NAME": {
+          "LABEL": "Inbox Name",
+          "PLACEHOLDER": "Please enter an inbox name",
+          "ERROR": "This field is required"
+        },
+        "APP_ID": {
+          "LABEL": "App Store Connect app ID",
+          "PLACEHOLDER": "Enter your App Store Connect app ID",
+          "ERROR": "This field is required"
+        },
+        "ISSUER_ID": {
+          "LABEL": "Issuer ID",
+          "PLACEHOLDER": "Enter your App Store Connect issuer ID",
+          "ERROR": "This field is required"
+        },
+        "KEY_ID": {
+          "LABEL": "Key ID",
+          "PLACEHOLDER": "Enter your App Store Connect key ID",
+          "ERROR": "This field is required"
+        },
+        "PRIVATE_KEY": {
+          "LABEL": "Private key",
+          "PLACEHOLDER": "Paste the contents of your .p8 private key",
+          "ERROR": "This field is required"
+        },
+        "SUBMIT_BUTTON": "Create App Store Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to save the App Store channel"
+        }
+      },
       "EMAIL_CHANNEL": {
         "TITLE": "Email Channel",
         "DESC": "Integrate your email inbox.",
@@ -493,6 +526,10 @@
             "TITLE": "TikTok",
             "DESCRIPTION": "Connect your TikTok account"
           },
+          "APP_STORE": {
+            "TITLE": "App Store Reviews",
+            "DESCRIPTION": "Manage your App Store app reviews"
+          },
           "VOICE": {
             "TITLE": "Voice",
             "DESCRIPTION": "Integrate with Twilio Voice"
@@ -1165,6 +1202,7 @@
       "API": "API Channel",
       "INSTAGRAM": "Instagram",
       "TIKTOK": "TikTok",
+      "APP_STORE": "App Store Reviews",
       "VOICE": "Voice"
     }
   }
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/ChannelFactory.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/ChannelFactory.vue
index 7d1d58854..fec8090a1 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/inbox/ChannelFactory.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/ChannelFactory.vue
@@ -12,6 +12,7 @@ import Telegram from './channels/Telegram.vue';
 import Instagram from './channels/Instagram.vue';
 import Tiktok from './channels/Tiktok.vue';
 import Voice from './channels/Voice.vue';
+import AppStore from './channels/AppStore.vue';
 
 const channelViewList = {
   facebook: Facebook,
@@ -25,6 +26,7 @@ const channelViewList = {
   telegram: Telegram,
   instagram: Instagram,
   tiktok: Tiktok,
+  app_store: AppStore,
   voice: Voice,
 };
 
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/ChannelList.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/ChannelList.vue
index e2ebd27cd..0a7f191ff 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/inbox/ChannelList.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/ChannelList.vue
@@ -77,6 +77,12 @@ const channelList = computed(() => {
       description: t('INBOX_MGMT.ADD.AUTH.CHANNEL.INSTAGRAM.DESCRIPTION'),
       icon: 'i-woot-instagram',
     },
+    {
+      key: 'app_store',
+      title: t('INBOX_MGMT.ADD.AUTH.CHANNEL.APP_STORE.TITLE'),
+      description: t('INBOX_MGMT.ADD.AUTH.CHANNEL.APP_STORE.DESCRIPTION'),
+      icon: 'i-ri-app-store-line',
+    },
   ];
 
   if (hasTiktokConfigured.value) {
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/Settings.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/Settings.vue
index a26eb0e18..2e5e44724 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/inbox/Settings.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/Settings.vue
@@ -249,6 +249,13 @@ export default {
         ];
       }
 
+      if (this.isAnAppStoreChannel) {
+        const unsupportedKeys = ['business-hours', 'csat', 'bot-configuration'];
+        visibleToAllChannelTabs = visibleToAllChannelTabs.filter(
+          tab => !unsupportedKeys.includes(tab.key)
+        );
+      }
+
       return visibleToAllChannelTabs;
     },
     currentInboxId() {
@@ -282,6 +289,9 @@ export default {
       if (this.isAnEmailChannel) {
         return `${this.inbox.name} (${this.inbox.email})`;
       }
+      if (this.isAnAppStoreChannel && this.inbox.app_id) {
+        return `${this.inbox.name} (${this.inbox.app_id})`;
+      }
       return this.inbox.name;
     },
     canLocktoSingleConversation() {
@@ -293,6 +303,7 @@ export default {
         this.isAnInstagramChannel ||
         this.isALineChannel ||
         this.isATiktokChannel ||
+        this.isAnAppStoreChannel ||
         this.isATelegramChannel
       );
     },
@@ -829,6 +840,7 @@ export default {
             </SettingsFieldSection>
 
             <SettingsFieldSection
+              v-if="!isAnAppStoreChannel"
               :label="$t('INBOX_MGMT.HELP_CENTER.LABEL')"
               :help-text="$t('INBOX_MGMT.HELP_CENTER.SUB_TEXT')"
             >
@@ -1128,6 +1140,7 @@ export default {
             </SettingsAccordion>
 
             <SettingsAccordion
+              v-if="!isAnAppStoreChannel"
               :title="$t('INBOX_MGMT.CHANNEL_PREFERENCES')"
               class="mt-6"
             >
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/AppStore.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/AppStore.vue
new file mode 100644
index 000000000..6eb5b6073
--- /dev/null
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/AppStore.vue
@@ -0,0 +1,176 @@
+<script>
+import { mapGetters } from 'vuex';
+import { useVuelidate } from '@vuelidate/core';
+import { required } from '@vuelidate/validators';
+import { useAlert } from 'dashboard/composables';
+import router from '../../../../index';
+import PageHeader from '../../SettingsSubPageHeader.vue';
+import NextButton from 'dashboard/components-next/button/Button.vue';
+
+export default {
+  components: {
+    PageHeader,
+    NextButton,
+  },
+  setup() {
+    return { v$: useVuelidate() };
+  },
+  data() {
+    return {
+      channelName: '',
+      appId: '',
+      issuerId: '',
+      keyId: '',
+      privateKey: '',
+    };
+  },
+  computed: {
+    ...mapGetters({
+      uiFlags: 'inboxes/getUIFlags',
+    }),
+  },
+  validations: {
+    channelName: { required },
+    appId: { required },
+    issuerId: { required },
+    keyId: { required },
+    privateKey: { required },
+  },
+  methods: {
+    async createChannel() {
+      this.v$.$touch();
+      if (this.v$.$invalid) return;
+
+      try {
+        const appStoreChannel = await this.$store.dispatch(
+          'inboxes/createChannel',
+          {
+            name: this.channelName?.trim(),
+            channel: {
+              type: 'app_store',
+              app_id: this.appId.trim(),
+              issuer_id: this.issuerId.trim(),
+              key_id: this.keyId.trim(),
+              private_key: this.privateKey.trim(),
+            },
+          }
+        );
+
+        router.replace({
+          name: 'settings_inboxes_add_agents',
+          params: {
+            page: 'new',
+            inbox_id: appStoreChannel.id,
+          },
+        });
+      } catch (error) {
+        useAlert(
+          error.message || this.$t('INBOX_MGMT.ADD.APP_STORE.API.ERROR_MESSAGE')
+        );
+      }
+    },
+  },
+};
+</script>
+
+<template>
+  <div class="h-full w-full p-6 col-span-6">
+    <PageHeader
+      :header-title="$t('INBOX_MGMT.ADD.APP_STORE.TITLE')"
+      :header-content="$t('INBOX_MGMT.ADD.APP_STORE.DESC')"
+    />
+    <form
+      class="flex flex-wrap flex-col mx-0"
+      @submit.prevent="createChannel()"
+    >
+      <div class="flex-shrink-0 flex-grow-0">
+        <label :class="{ error: v$.channelName.$error }">
+          {{ $t('INBOX_MGMT.ADD.APP_STORE.CHANNEL_NAME.LABEL') }}
+          <input
+            v-model="channelName"
+            type="text"
+            :placeholder="
+              $t('INBOX_MGMT.ADD.APP_STORE.CHANNEL_NAME.PLACEHOLDER')
+            "
+            @blur="v$.channelName.$touch"
+          />
+          <span v-if="v$.channelName.$error" class="message">
+            {{ $t('INBOX_MGMT.ADD.APP_STORE.CHANNEL_NAME.ERROR') }}
+          </span>
+        </label>
+      </div>
+
+      <div class="flex-shrink-0 flex-grow-0">
+        <label :class="{ error: v$.appId.$error }">
+          {{ $t('INBOX_MGMT.ADD.APP_STORE.APP_ID.LABEL') }}
+          <input
+            v-model="appId"
+            type="text"
+            :placeholder="$t('INBOX_MGMT.ADD.APP_STORE.APP_ID.PLACEHOLDER')"
+            @blur="v$.appId.$touch"
+          />
+          <span v-if="v$.appId.$error" class="message">
+            {{ $t('INBOX_MGMT.ADD.APP_STORE.APP_ID.ERROR') }}
+          </span>
+        </label>
+      </div>
+
+      <div class="flex-shrink-0 flex-grow-0">
+        <label :class="{ error: v$.issuerId.$error }">
+          {{ $t('INBOX_MGMT.ADD.APP_STORE.ISSUER_ID.LABEL') }}
+          <input
+            v-model="issuerId"
+            type="text"
+            :placeholder="$t('INBOX_MGMT.ADD.APP_STORE.ISSUER_ID.PLACEHOLDER')"
+            @blur="v$.issuerId.$touch"
+          />
+          <span v-if="v$.issuerId.$error" class="message">
+            {{ $t('INBOX_MGMT.ADD.APP_STORE.ISSUER_ID.ERROR') }}
+          </span>
+        </label>
+      </div>
+
+      <div class="flex-shrink-0 flex-grow-0">
+        <label :class="{ error: v$.keyId.$error }">
+          {{ $t('INBOX_MGMT.ADD.APP_STORE.KEY_ID.LABEL') }}
+          <input
+            v-model="keyId"
+            type="text"
+            :placeholder="$t('INBOX_MGMT.ADD.APP_STORE.KEY_ID.PLACEHOLDER')"
+            @blur="v$.keyId.$touch"
+          />
+          <span v-if="v$.keyId.$error" class="message">
+            {{ $t('INBOX_MGMT.ADD.APP_STORE.KEY_ID.ERROR') }}
+          </span>
+        </label>
+      </div>
+
+      <div class="flex-shrink-0 flex-grow-0">
+        <label :class="{ error: v$.privateKey.$error }">
+          {{ $t('INBOX_MGMT.ADD.APP_STORE.PRIVATE_KEY.LABEL') }}
+          <textarea
+            v-model="privateKey"
+            rows="8"
+            :placeholder="
+              $t('INBOX_MGMT.ADD.APP_STORE.PRIVATE_KEY.PLACEHOLDER')
+            "
+            @blur="v$.privateKey.$touch"
+          />
+          <span v-if="v$.privateKey.$error" class="message">
+            {{ $t('INBOX_MGMT.ADD.APP_STORE.PRIVATE_KEY.ERROR') }}
+          </span>
+        </label>
+      </div>
+
+      <div class="w-full mt-4">
+        <NextButton
+          :is-loading="uiFlags.isCreating"
+          type="submit"
+          solid
+          blue
+          :label="$t('INBOX_MGMT.ADD.APP_STORE.SUBMIT_BUTTON')"
+        />
+      </div>
+    </form>
+  </div>
+</template>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/components/ChannelName.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/components/ChannelName.vue
index 711217f32..3625d7601 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/inbox/components/ChannelName.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/components/ChannelName.vue
@@ -34,6 +34,7 @@ const i18nMap = {
   'Channel::Api': 'API',
   'Channel::Instagram': 'INSTAGRAM',
   'Channel::Tiktok': 'TIKTOK',
+  'Channel::AppStore': 'APP_STORE',
 };
 
 const twilioChannelName = () => {
diff --git a/app/javascript/dashboard/store/modules/inboxes.js b/app/javascript/dashboard/store/modules/inboxes.js
index ce24ef653..2d6084a0c 100644
--- a/app/javascript/dashboard/store/modules/inboxes.js
+++ b/app/javascript/dashboard/store/modules/inboxes.js
@@ -156,7 +156,8 @@ export const getters = {
   },
   dialogFlowEnabledInboxes($state) {
     return $state.records.filter(
-      item => item.channel_type !== INBOX_TYPES.EMAIL
+      item =>
+        ![INBOX_TYPES.EMAIL, INBOX_TYPES.APP_STORE].includes(item.channel_type)
     );
   },
   getFacebookInboxByInstagramId: $state => instagramId => {
diff --git a/app/javascript/shared/mixins/inboxMixin.js b/app/javascript/shared/mixins/inboxMixin.js
index 40579125b..ee32c782b 100644
--- a/app/javascript/shared/mixins/inboxMixin.js
+++ b/app/javascript/shared/mixins/inboxMixin.js
@@ -15,6 +15,7 @@ export const INBOX_FEATURE_MAP = {
     INBOX_TYPES.WHATSAPP,
     INBOX_TYPES.TELEGRAM,
     INBOX_TYPES.TIKTOK,
+    INBOX_TYPES.APP_STORE,
     INBOX_TYPES.API,
   ],
   [INBOX_FEATURES.REPLY_TO_OUTGOING]: [
@@ -23,6 +24,7 @@ export const INBOX_FEATURE_MAP = {
     INBOX_TYPES.WHATSAPP,
     INBOX_TYPES.TELEGRAM,
     INBOX_TYPES.TIKTOK,
+    INBOX_TYPES.APP_STORE,
     INBOX_TYPES.API,
   ],
 };
@@ -119,6 +121,8 @@ export default {
         badgeKey = 'whatsapp';
       } else if (this.isATiktokChannel) {
         badgeKey = 'tiktok';
+      } else if (this.isAnAppStoreChannel) {
+        badgeKey = 'app_store';
       }
       return badgeKey || this.channelType;
     },
@@ -134,6 +138,9 @@ export default {
     isATiktokChannel() {
       return this.channelType === INBOX_TYPES.TIKTOK;
     },
+    isAnAppStoreChannel() {
+      return this.channelType === INBOX_TYPES.APP_STORE;
+    },
   },
   methods: {
     inboxHasFeature(feature) {
diff --git a/app/jobs/inboxes/fetch_app_store_review_inboxes_job.rb b/app/jobs/inboxes/fetch_app_store_review_inboxes_job.rb
new file mode 100644
index 000000000..d056c63b8
--- /dev/null
+++ b/app/jobs/inboxes/fetch_app_store_review_inboxes_job.rb
@@ -0,0 +1,12 @@
+class Inboxes::FetchAppStoreReviewInboxesJob < ApplicationJob
+  queue_as :scheduled_jobs
+
+  def perform
+    Inbox.where(channel_type: 'Channel::AppStore').find_each(batch_size: 100) do |inbox|
+      next if inbox.account.suspended?
+      next unless inbox.channel.sync_due?
+
+      ::Inboxes::FetchAppStoreReviewsJob.perform_later(inbox.channel)
+    end
+  end
+end
diff --git a/app/jobs/inboxes/fetch_app_store_reviews_job.rb b/app/jobs/inboxes/fetch_app_store_reviews_job.rb
new file mode 100644
index 000000000..bd1fa79a7
--- /dev/null
+++ b/app/jobs/inboxes/fetch_app_store_reviews_job.rb
@@ -0,0 +1,15 @@
+class Inboxes::FetchAppStoreReviewsJob < ApplicationJob
+  queue_as :scheduled_jobs
+
+  def perform(channel)
+    channel.fetch_reviews.each do |review_payload|
+      ::AppStore::ReviewBuilder.new(review_payload: review_payload, channel: channel).perform
+    rescue StandardError => e
+      ChatwootExceptionTracker.new(e, account: channel.account).capture_exception
+    end
+
+    channel.update!(last_synced_at: Time.current)
+  rescue StandardError => e
+    ChatwootExceptionTracker.new(e, account: channel.account).capture_exception
+  end
+end
diff --git a/app/jobs/send_reply_job.rb b/app/jobs/send_reply_job.rb
index e892c189a..8df046883 100644
--- a/app/jobs/send_reply_job.rb
+++ b/app/jobs/send_reply_job.rb
@@ -10,6 +10,7 @@ class SendReplyJob < ApplicationJob
     'Channel::Sms' => ::Sms::SendOnSmsService,
     'Channel::Instagram' => ::Instagram::SendOnInstagramService,
     'Channel::Tiktok' => ::Tiktok::SendOnTiktokService,
+    'Channel::AppStore' => ::AppStore::SendOnAppStoreService,
     'Channel::Email' => ::Email::SendOnEmailService,
     'Channel::WebWidget' => ::Messages::SendEmailNotificationService,
     'Channel::Api' => ::Messages::SendEmailNotificationService
diff --git a/app/models/account.rb b/app/models/account.rb
index efaca8850..9b52b998c 100644
--- a/app/models/account.rb
+++ b/app/models/account.rb
@@ -61,6 +61,7 @@ class Account < ApplicationRecord
   has_many :agent_bot_inboxes, dependent: :destroy_async
   has_many :agent_bots, dependent: :destroy_async
   has_many :api_channels, dependent: :destroy_async, class_name: '::Channel::Api'
+  has_many :app_store_channels, dependent: :destroy_async, class_name: '::Channel::AppStore'
   has_many :articles, dependent: :destroy_async, class_name: '::Article'
   has_many :assignment_policies, dependent: :destroy_async
   has_many :automation_rules, dependent: :destroy_async
diff --git a/app/models/channel/app_store.rb b/app/models/channel/app_store.rb
new file mode 100644
index 000000000..d03da73b0
--- /dev/null
+++ b/app/models/channel/app_store.rb
@@ -0,0 +1,72 @@
+class Channel::AppStore < ApplicationRecord
+  include Channelable
+
+  self.table_name = 'channel_app_store'
+
+  EDITABLE_ATTRS = [:app_id, :bundle_id, :app_name, :issuer_id, :key_id, :private_key, { provider_config: {} }].freeze
+
+  API_BASE_URL = 'https://api.appstoreconnect.apple.com'.freeze
+  REVIEWS_PAGE_SIZE = 200
+  SYNC_INTERVAL = 1.hour
+
+  if Chatwoot.encryption_configured?
+    encrypts :issuer_id
+    encrypts :key_id
+    encrypts :private_key
+  end
+
+  validates :app_id, presence: true, uniqueness: { scope: :account_id }
+  validates :issuer_id, :key_id, :private_key, presence: true
+  validate :validate_app_access, on: :create
+
+  before_validation :normalize_auth_fields
+
+  after_create_commit :enqueue_initial_review_fetch
+
+  def name
+    'App Store'
+  end
+
+  def sync_due?
+    last_synced_at.nil? || last_synced_at < SYNC_INTERVAL.ago
+  end
+
+  def fetch_reviews
+    app_store_client.fetch_reviews
+  end
+
+  def reply_to_review(review_id, response_body, response_id: nil)
+    response = if response_id.present?
+                 app_store_client.update_review_response(response_id, response_body)
+               else
+                 app_store_client.create_review_response(review_id, response_body)
+               end
+
+    response['id']
+  end
+
+  def app_store_client
+    @app_store_client ||= AppStoreConnect::Client.new(channel: self)
+  end
+
+  private
+
+  def normalize_auth_fields
+    self.app_id = app_id.to_s.strip
+    self.issuer_id = issuer_id.to_s.strip
+    self.key_id = key_id.to_s.strip
+    self.private_key = private_key.to_s.gsub('\n', "\n").gsub("\r\n", "\n").strip
+  end
+
+  def validate_app_access
+    app = app_store_client.fetch_app
+    self.app_name = app.dig('attributes', 'name') if app_name.blank?
+    self.bundle_id = app.dig('attributes', 'bundleId') if bundle_id.blank?
+  rescue StandardError => e
+    errors.add(:base, e.message)
+  end
+
+  def enqueue_initial_review_fetch
+    ::Inboxes::FetchAppStoreReviewsJob.perform_later(self)
+  end
+end
diff --git a/app/models/inbox.rb b/app/models/inbox.rb
index 82b250560..97e01a8f1 100644
--- a/app/models/inbox.rb
+++ b/app/models/inbox.rb
@@ -134,6 +134,10 @@ class Inbox < ApplicationRecord
     channel_type == 'Channel::Tiktok'
   end
 
+  def app_store?
+    channel_type == 'Channel::AppStore'
+  end
+
   def web_widget?
     channel_type == 'Channel::WebWidget'
   end
diff --git a/app/services/app_store/review_builder.rb b/app/services/app_store/review_builder.rb
new file mode 100644
index 000000000..a42c16c09
--- /dev/null
+++ b/app/services/app_store/review_builder.rb
@@ -0,0 +1,173 @@
+class AppStore::ReviewBuilder
+  pattr_initialize [:review_payload!, :channel!]
+
+  def perform
+    return if review_id.blank? || review_body.blank?
+
+    ActiveRecord::Base.transaction do
+      build_contact_inbox
+      build_conversation
+      upsert_review_message
+      build_response_message if response_body.present?
+    end
+  end
+
+  private
+
+  def inbox
+    @inbox ||= channel.inbox
+  end
+
+  def review
+    @review ||= review_payload['review'] || {}
+  end
+
+  def response
+    @response ||= review_payload['response'] || {}
+  end
+
+  def attributes
+    @attributes ||= review['attributes'] || {}
+  end
+
+  def response_attributes
+    @response_attributes ||= response['attributes'] || {}
+  end
+
+  def review_id
+    review['id']
+  end
+
+  def review_body
+    attributes['body'].to_s.strip
+  end
+
+  def review_title
+    attributes['title'].to_s.strip
+  end
+
+  def rating
+    attributes['rating'].to_i
+  end
+
+  def created_at
+    Time.zone.parse(attributes['createdDate'].to_s)
+  rescue StandardError
+    Time.current
+  end
+
+  def response_id
+    response['id']
+  end
+
+  def response_body
+    response_attributes['responseBody'].to_s.strip
+  end
+
+  def response_created_at
+    Time.zone.parse(response_attributes['lastModifiedDate'].to_s)
+  rescue StandardError
+    Time.current
+  end
+
+  def build_contact_inbox
+    @contact_inbox = ::ContactInboxWithContactBuilder.new(
+      source_id: review_id,
+      inbox: inbox,
+      contact_attributes: {
+        name: attributes['reviewerNickname'].presence || 'App Store User',
+        additional_attributes: { source_id: "app_store:#{review_id}" }
+      }
+    ).perform
+  end
+
+  def build_conversation
+    @conversation = @contact_inbox.conversations.last || ::Conversation.create!(
+      account_id: inbox.account_id,
+      inbox_id: inbox.id,
+      contact_id: @contact_inbox.contact_id,
+      contact_inbox_id: @contact_inbox.id,
+      additional_attributes: { source: 'app_store', app_id: channel.app_id }
+    )
+  end
+
+  def upsert_review_message
+    message = @conversation.messages.find_by(source_id: review_id)
+    if message
+      message.update!(content: message_content, content_attributes: review_metadata)
+      return
+    end
+
+    @conversation.messages.create!(
+      account_id: inbox.account_id,
+      inbox_id: inbox.id,
+      sender: @conversation.contact,
+      message_type: :incoming,
+      source_id: review_id,
+      content: message_content,
+      content_attributes: review_metadata,
+      created_at: created_at,
+      updated_at: created_at
+    )
+  end
+
+  def build_response_message
+    return if response_id.blank?
+    return if @conversation.messages.exists?(source_id: response_id)
+
+    @conversation.messages.create!(
+      account_id: inbox.account_id,
+      inbox_id: inbox.id,
+      message_type: :outgoing,
+      source_id: response_id,
+      content: response_body,
+      status: :delivered,
+      content_attributes: response_metadata,
+      created_at: response_created_at,
+      updated_at: response_created_at
+    )
+  end
+
+  def message_content
+    [
+      rating_line,
+      review_title.presence,
+      review_body,
+      review_footer
+    ].compact_blank.join("\n\n")
+  end
+
+  def rating_line
+    stars = ('★' * rating) + ('☆' * (5 - rating))
+    "#{stars} (#{rating}/5)"
+  end
+
+  def review_footer
+    parts = [attributes['territory'], attributes['reviewerNickname']].compact_blank
+    return nil if parts.empty?
+
+    parts.join(' • ')
+  end
+
+  def review_metadata
+    {
+      app_store: {
+        rating: rating,
+        title: review_title,
+        territory: attributes['territory'],
+        reviewer_nickname: attributes['reviewerNickname'],
+        created_date: attributes['createdDate']
+      }
+    }
+  end
+
+  def response_metadata
+    {
+      app_store: {
+        response_id: response_id,
+        response_state: response_attributes['state'],
+        response_last_modified_date: response_attributes['lastModifiedDate']
+      }
+    }
+  end
+end
diff --git a/app/services/app_store/send_on_app_store_service.rb b/app/services/app_store/send_on_app_store_service.rb
new file mode 100644
index 000000000..3949a2b08
--- /dev/null
+++ b/app/services/app_store/send_on_app_store_service.rb
@@ -0,0 +1,38 @@
+class AppStore::SendOnAppStoreService < Base::SendOnChannelService
+  private
+
+  def channel_class
+    Channel::AppStore
+  end
+
+  def perform_reply
+    validate_message_support!
+    source_id = channel.reply_to_review(review_id, reply_content, response_id: existing_response_id)
+    message.update!(source_id: source_id) if source_id.present?
+    Messages::StatusUpdateService.new(message, 'delivered').perform
+  rescue StandardError => e
+    ChatwootExceptionTracker.new(e, account: message.account).capture_exception
+    Messages::StatusUpdateService.new(message, 'failed', e.message).perform
+  end
+
+  def validate_message_support!
+    raise 'Sending attachments is not supported for App Store reviews.' if message.attachments.any?
+  end
+
+  def review_id
+    message.conversation.contact_inbox.source_id
+  end
+
+  def reply_content
+    message.outgoing_content.presence || message.content
+  end
+
+  def existing_response_id
+    message.conversation.messages
+           .outgoing
+           .where.not(id: message.id)
+           .where.not(source_id: [nil, ''])
+           .order(created_at: :desc)
+           .pick(:source_id)
+  end
+end
diff --git a/app/services/app_store_connect/client.rb b/app/services/app_store_connect/client.rb
new file mode 100644
index 000000000..77a41d83b
--- /dev/null
+++ b/app/services/app_store_connect/client.rb
@@ -0,0 +1,143 @@
+class AppStoreConnect::Client
+  class Error < StandardError; end
+
+  pattr_initialize [:channel!]
+
+  def fetch_app
+    get("/v1/apps/#{channel.app_id}")['data']
+  end
+
+  def fetch_reviews
+    reviews = []
+    next_url = nil
+
+    loop do
+      payload = next_url ? get_url(next_url) : get(reviews_path, reviews_query)
+      included = Array(payload['included'])
+      reviews.concat(Array(payload['data']).map { |review| normalize_review(review, included) })
+
+      next_url = payload.dig('links', 'next')
+      break if next_url.blank?
+    end
+
+    reviews
+  end
+
+  def create_review_response(review_id, response_body)
+    post('/v1/customerReviewResponses', review_response_payload(review_id, response_body))['data']
+  end
+
+  def update_review_response(response_id, response_body)
+    patch("/v1/customerReviewResponses/#{response_id}", review_response_update_payload(response_id, response_body))['data']
+  end
+
+  private
+
+  def reviews_path
+    "/v1/apps/#{channel.app_id}/customerReviews"
+  end
+
+  def reviews_query
+    {
+      include: 'response',
+      limit: Channel::AppStore::REVIEWS_PAGE_SIZE,
+      sort: '-createdDate'
+    }
+  end
+
+  def normalize_review(review, included)
+    response_id = review.dig('relationships', 'response', 'data', 'id')
+    response = included.find { |item| item['type'] == 'customerReviewResponses' && item['id'] == response_id }
+
+    {
+      'review' => review,
+      'response' => response
+    }
+  end
+
+  def get(path, query = {})
+    request(:get, "#{Channel::AppStore::API_BASE_URL}#{path}", query: query)
+  end
+
+  def get_url(url)
+    request(:get, url)
+  end
+
+  def post(path, body)
+    request(:post, "#{Channel::AppStore::API_BASE_URL}#{path}", body: body)
+  end
+
+  def patch(path, body)
+    request(:patch, "#{Channel::AppStore::API_BASE_URL}#{path}", body: body)
+  end
+
+  def request(method, url, query: {}, body: nil)
+    response = HTTParty.public_send(
+      method,
+      url,
+      headers: headers,
+      query: query,
+      body: body&.to_json
+    )
+
+    log_rate_limit(response)
+    return response.parsed_response if response.success?
+
+    raise Error, error_message(response)
+  end
+
+  def headers
+    {
+      'Authorization' => "Bearer #{token}",
+      'Content-Type' => 'application/json'
+    }
+  end
+
+  def token
+    @token ||= AppStoreConnect::TokenService.new(channel: channel).token
+  end
+
+  def review_response_payload(review_id, response_body)
+    {
+      data: {
+        type: 'customerReviewResponses',
+        attributes: {
+          responseBody: response_body.to_s
+        },
+        relationships: {
+          review: {
+            data: {
+              type: 'customerReviews',
+              id: review_id
+            }
+          }
+        }
+      }
+    }
+  end
+
+  def review_response_update_payload(response_id, response_body)
+    {
+      data: {
+        type: 'customerReviewResponses',
+        id: response_id,
+        attributes: {
+          responseBody: response_body.to_s
+        }
+      }
+    }
+  end
+
+  def log_rate_limit(response)
+    rate_limit = response.headers['x-rate-limit']
+    Rails.logger.info("[APP_STORE_CONNECT] rate_limit=#{rate_limit}") if rate_limit.present?
+  end
+
+  def error_message(response)
+    parsed_response = response.parsed_response
+    errors = parsed_response.is_a?(Hash) ? parsed_response['errors'] : []
+    details = Array(errors).filter_map { |error| error['detail'] || error['title'] }.join(', ')
+    details = response.body if details.blank?
+    "App Store Connect API failed (#{response.code}): #{details}"
+  end
+end
diff --git a/app/services/app_store_connect/token_service.rb b/app/services/app_store_connect/token_service.rb
new file mode 100644
index 000000000..abb66b75a
--- /dev/null
+++ b/app/services/app_store_connect/token_service.rb
@@ -0,0 +1,47 @@
+class AppStoreConnect::TokenService
+  TOKEN_TTL = 19.minutes
+  EXPIRY_BUFFER = 1.minute
+
+  pattr_initialize [:channel!]
+
+  def token
+    cached_token || generate_token
+  end
+
+  private
+
+  def cached_token
+    Rails.cache.read(cache_key)
+  end
+
+  def generate_token
+    token = JWT.encode(payload, private_key, 'ES256', headers)
+    Rails.cache.write(cache_key, token, expires_in: TOKEN_TTL - EXPIRY_BUFFER)
+    token
+  end
+
+  def payload
+    now = Time.current.to_i
+    {
+      iss: channel.issuer_id,
+      iat: now,
+      exp: now + TOKEN_TTL.to_i,
+      aud: 'appstoreconnect-v1'
+    }
+  end
+
+  def headers
+    {
+      kid: channel.key_id,
+      typ: 'JWT'
+    }
+  end
+
+  def private_key
+    OpenSSL::PKey.read(channel.private_key.to_s.gsub('\\n', "\n"))
+  end
+
+  def cache_key
+    "app_store_connect_token:#{channel.id}:#{channel.updated_at.to_i}"
+  end
+end
diff --git a/app/views/api/v1/models/_inbox.json.jbuilder b/app/views/api/v1/models/_inbox.json.jbuilder
index 0ae0745cd..40f833b5d 100644
--- a/app/views/api/v1/models/_inbox.json.jbuilder
+++ b/app/views/api/v1/models/_inbox.json.jbuilder
@@ -63,6 +63,14 @@ json.instagram_id resource.channel.try(:instagram_id) if resource.instagram?
 ## Tiktok Attributes
 json.reauthorization_required resource.channel.try(:reauthorization_required?) if resource.tiktok?
 
+## App Store Attributes
+if resource.app_store?
+  json.app_id resource.channel.try(:app_id)
+  json.bundle_id resource.channel.try(:bundle_id)
+  json.app_name resource.channel.try(:app_name)
+  json.last_synced_at resource.channel.try(:last_synced_at)
+end
+
 ## Twilio Attributes
 json.messaging_service_sid resource.channel.try(:messaging_service_sid)
 json.phone_number resource.channel.try(:phone_number)
diff --git a/config/schedule.yml b/config/schedule.yml
index f5e335ba3..6f3d4e0cf 100644
--- a/config/schedule.yml
+++ b/config/schedule.yml
@@ -26,6 +26,12 @@ trigger_imap_email_inboxes_job:
   class: 'Inboxes::FetchImapEmailInboxesJob'
   queue: scheduled_jobs
 
+# executed every 15 minutes to fetch App Store reviews
+trigger_app_store_review_inboxes_job:
+  cron: '*/15 * * * *'
+  class: 'Inboxes::FetchAppStoreReviewInboxesJob'
+  queue: scheduled_jobs
+
 # executed daily at 2230 UTC
 # which is our lowest traffic time
 remove_stale_contact_inboxes_job.rb:
diff --git a/db/migrate/20260520090000_create_channel_app_store.rb b/db/migrate/20260520090000_create_channel_app_store.rb
new file mode 100644
index 000000000..cff96863f
--- /dev/null
+++ b/db/migrate/20260520090000_create_channel_app_store.rb
@@ -0,0 +1,19 @@
+class CreateChannelAppStore < ActiveRecord::Migration[7.1]
+  def change
+    create_table :channel_app_store do |t|
+      t.bigint :account_id, null: false
+      t.string :app_id, null: false
+      t.string :bundle_id
+      t.string :app_name
+      t.string :issuer_id, null: false
+      t.string :key_id, null: false
+      t.text :private_key, null: false
+      t.jsonb :provider_config, null: false, default: {}
+      t.datetime :last_synced_at
+
+      t.timestamps
+    end
+
+    add_index :channel_app_store, [:account_id, :app_id], unique: true
+  end
+end
diff --git a/db/schema.rb b/db/schema.rb
index 9d9fe3cbc..35afe0fb4 100644
--- a/db/schema.rb
+++ b/db/schema.rb
@@ -10,7 +10,7 @@
 #
 # It's strongly recommended that you check this file into your version control system.
 
-ActiveRecord::Schema[7.1].define(version: 2026_05_15_000000) do
+ActiveRecord::Schema[7.1].define(version: 2026_05_20_090000) do
   # These extensions should be enabled to support this database
   enable_extension "pg_stat_statements"
   enable_extension "pg_trgm"
@@ -449,6 +449,21 @@ ActiveRecord::Schema[7.1].define(version: 2026_05_15_000000) do
     t.index ["identifier"], name: "index_channel_api_on_identifier", unique: true
   end
 
+  create_table "channel_app_store", force: :cascade do |t|
+    t.bigint "account_id", null: false
+    t.string "app_id", null: false
+    t.string "bundle_id"
+    t.string "app_name"
+    t.string "issuer_id", null: false
+    t.string "key_id", null: false
+    t.text "private_key", null: false
+    t.jsonb "provider_config", default: {}, null: false
+    t.datetime "last_synced_at"
+    t.datetime "created_at", null: false
+    t.datetime "updated_at", null: false
+    t.index ["account_id", "app_id"], name: "index_channel_app_store_on_account_id_and_app_id", unique: true
+  end
+
   create_table "channel_email", force: :cascade do |t|
     t.integer "account_id", null: false
     t.string "email", null: false

From 361b28cb03811fd588bb422ab639dff659da9726 Mon Sep 17 00:00:00 2001
From: Muhsin <12408980+muhsin-k@users.noreply.github.com>
Date: Fri, 22 May 2026 11:56:21 +0400
Subject: [PATCH 3/3] chore: Use per-account feature flag for App Store channel

---
 .../api/v1/accounts/inboxes_controller.rb       |  6 +-----
 app/controllers/dashboard_controller.rb         |  1 -
 .../components/widgets/ChannelItem.vue          |  6 +-----
 .../fetch_app_store_review_inboxes_job.rb       |  9 +--------
 app/jobs/inboxes/fetch_app_store_reviews_job.rb |  8 +-------
 .../app_store/send_on_app_store_service.rb      |  2 +-
 config/features.yml                             |  6 +++---
 config/installation_config.yml                  |  5 -----
 ...ssage_reply_to_flag_for_channel_app_store.rb | 11 +++++++++++
 db/schema.rb                                    |  2 +-
 .../api/v1/accounts/inboxes_controller_spec.rb  |  6 +-----
 .../fetch_app_store_review_inboxes_job_spec.rb  |  6 +++---
 .../inboxes/fetch_app_store_reviews_job_spec.rb |  5 ++---
 spec/models/account_spec.rb                     | 17 +++++++++++++++++
 .../app_store/send_on_app_store_service_spec.rb |  8 ++++----
 15 files changed, 47 insertions(+), 51 deletions(-)
 create mode 100644 db/migrate/20260522080000_repurpose_message_reply_to_flag_for_channel_app_store.rb

diff --git a/app/controllers/api/v1/accounts/inboxes_controller.rb b/app/controllers/api/v1/accounts/inboxes_controller.rb
index 5c56c0d92..7d93af25a 100644
--- a/app/controllers/api/v1/accounts/inboxes_controller.rb
+++ b/app/controllers/api/v1/accounts/inboxes_controller.rb
@@ -31,7 +31,7 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
   end
 
   def create
-    return render_app_store_feature_disabled if app_store_channel_requested? && !app_store_reviews_enabled?
+    return render_app_store_feature_disabled if app_store_channel_requested? && !Current.account.feature_enabled?(:channel_app_store)
 
     ActiveRecord::Base.transaction do
       channel = create_channel
@@ -110,10 +110,6 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
     render json: { message: 'App Store Reviews channel is not enabled for this account' }, status: :forbidden
   end
 
-  def app_store_reviews_enabled?
-    GlobalConfigService.load('ENABLE_APP_STORE_REVIEWS_CHANNEL', 'false').to_s == 'true'
-  end
-
   def update_inbox_working_hours
     @inbox.update_working_hours(params.permit(working_hours: Inbox::OFFISABLE_ATTRS)[:working_hours]) if params[:working_hours]
   end
diff --git a/app/controllers/dashboard_controller.rb b/app/controllers/dashboard_controller.rb
index 3b0e981fc..b6df015f7 100644
--- a/app/controllers/dashboard_controller.rb
+++ b/app/controllers/dashboard_controller.rb
@@ -74,7 +74,6 @@ class DashboardController < ActionController::Base
       FB_APP_ID: GlobalConfigService.load('FB_APP_ID', ''),
       INSTAGRAM_APP_ID: GlobalConfigService.load('INSTAGRAM_APP_ID', ''),
       TIKTOK_APP_ID: GlobalConfigService.load('TIKTOK_APP_ID', ''),
-      ENABLE_APP_STORE_REVIEWS_CHANNEL: GlobalConfigService.load('ENABLE_APP_STORE_REVIEWS_CHANNEL', 'false'),
       FACEBOOK_API_VERSION: GlobalConfigService.load('FACEBOOK_API_VERSION', 'v18.0'),
       WHATSAPP_APP_ID: GlobalConfigService.load('WHATSAPP_APP_ID', ''),
       WHATSAPP_CONFIGURATION_ID: GlobalConfigService.load('WHATSAPP_CONFIGURATION_ID', ''),
diff --git a/app/javascript/dashboard/components/widgets/ChannelItem.vue b/app/javascript/dashboard/components/widgets/ChannelItem.vue
index 07028378e..a8327a466 100644
--- a/app/javascript/dashboard/components/widgets/ChannelItem.vue
+++ b/app/javascript/dashboard/components/widgets/ChannelItem.vue
@@ -27,10 +27,6 @@ const hasTiktokConfigured = computed(() => {
   return window.chatwootConfig?.tiktokAppId;
 });
 
-const isAppStoreReviewsEnabled = computed(() => {
-  return window.chatwootConfig?.enableAppStoreReviewsChannel === 'true';
-});
-
 const isActive = computed(() => {
   const { key } = props.channel;
   if (Object.keys(props.enabledFeatures).length === 0) {
@@ -57,7 +53,7 @@ const isActive = computed(() => {
   }
 
   if (key === 'app_store') {
-    return isAppStoreReviewsEnabled.value;
+    return props.enabledFeatures.channel_app_store;
   }
 
   if (key === 'voice') {
diff --git a/app/jobs/inboxes/fetch_app_store_review_inboxes_job.rb b/app/jobs/inboxes/fetch_app_store_review_inboxes_job.rb
index 2507e2956..fc7b079d3 100644
--- a/app/jobs/inboxes/fetch_app_store_review_inboxes_job.rb
+++ b/app/jobs/inboxes/fetch_app_store_review_inboxes_job.rb
@@ -2,19 +2,12 @@ class Inboxes::FetchAppStoreReviewInboxesJob < ApplicationJob
   queue_as :scheduled_jobs
 
   def perform
-    return unless app_store_reviews_enabled?
-
     Inbox.where(channel_type: 'Channel::AppStore').find_each(batch_size: 100) do |inbox|
       next if inbox.account.suspended?
+      next unless inbox.account.feature_enabled?(:channel_app_store)
       next unless inbox.channel.sync_due?
 
       ::Inboxes::FetchAppStoreReviewsJob.perform_later(inbox.channel)
     end
   end
-
-  private
-
-  def app_store_reviews_enabled?
-    GlobalConfigService.load('ENABLE_APP_STORE_REVIEWS_CHANNEL', 'false').to_s == 'true'
-  end
 end
diff --git a/app/jobs/inboxes/fetch_app_store_reviews_job.rb b/app/jobs/inboxes/fetch_app_store_reviews_job.rb
index dedd4e6aa..d90fc05d4 100644
--- a/app/jobs/inboxes/fetch_app_store_reviews_job.rb
+++ b/app/jobs/inboxes/fetch_app_store_reviews_job.rb
@@ -2,7 +2,7 @@ class Inboxes::FetchAppStoreReviewsJob < ApplicationJob
   queue_as :scheduled_jobs
 
   def perform(channel)
-    return unless app_store_reviews_enabled?
+    return unless channel.account.feature_enabled?(:channel_app_store)
 
     channel.fetch_reviews.each do |review_payload|
       ::AppStore::ReviewBuilder.new(review_payload: review_payload, channel: channel).perform
@@ -14,10 +14,4 @@ class Inboxes::FetchAppStoreReviewsJob < ApplicationJob
   rescue StandardError => e
     ChatwootExceptionTracker.new(e, account: channel.account).capture_exception
   end
-
-  private
-
-  def app_store_reviews_enabled?
-    GlobalConfigService.load('ENABLE_APP_STORE_REVIEWS_CHANNEL', 'false').to_s == 'true'
-  end
 end
diff --git a/app/services/app_store/send_on_app_store_service.rb b/app/services/app_store/send_on_app_store_service.rb
index 3545f83e5..c3f6a7f6b 100644
--- a/app/services/app_store/send_on_app_store_service.rb
+++ b/app/services/app_store/send_on_app_store_service.rb
@@ -21,7 +21,7 @@ class AppStore::SendOnAppStoreService < Base::SendOnChannelService
   end
 
   def validate_feature_enabled!
-    return if GlobalConfigService.load('ENABLE_APP_STORE_REVIEWS_CHANNEL', 'false').to_s == 'true'
+    return if message.account.feature_enabled?(:channel_app_store)
 
     raise 'App Store Reviews channel is not enabled for this account.'
   end
diff --git a/config/features.yml b/config/features.yml
index 03105588b..231f402bd 100644
--- a/config/features.yml
+++ b/config/features.yml
@@ -108,10 +108,10 @@
   display_name: Custom Tools
   enabled: false
   premium: true
-- name: message_reply_to
-  display_name: Message Reply To
+- name: channel_app_store
+  display_name: App Store Reviews Channel
   enabled: false
-  deprecated: true
+  chatwoot_internal: true
 - name: insert_article_in_reply
   display_name: Insert Article in Reply
   enabled: false
diff --git a/config/installation_config.yml b/config/installation_config.yml
index 6c5de1a06..e374d0948 100644
--- a/config/installation_config.yml
+++ b/config/installation_config.yml
@@ -277,11 +277,6 @@
   display_title: 'Inactive WhatsApp Numbers'
   description: 'Comma-separated list of WhatsApp numbers that should be rejected with a 422 error'
   type: code
-- name: ENABLE_APP_STORE_REVIEWS_CHANNEL
-  value: false
-  display_title: 'Enable App Store Reviews Channel'
-  description: 'Enable the App Store Reviews inbox channel'
-  type: boolean
 # ------- End of Chatwoot Internal Config for Cloud ----#
 
 # ------- Chatwoot Internal Config for Self Hosted ----#
diff --git a/db/migrate/20260522080000_repurpose_message_reply_to_flag_for_channel_app_store.rb b/db/migrate/20260522080000_repurpose_message_reply_to_flag_for_channel_app_store.rb
new file mode 100644
index 000000000..ca17582be
--- /dev/null
+++ b/db/migrate/20260522080000_repurpose_message_reply_to_flag_for_channel_app_store.rb
@@ -0,0 +1,11 @@
+class RepurposeMessageReplyToFlagForChannelAppStore < ActiveRecord::Migration[7.1]
+  def up
+    # The message_reply_to flag (deprecated) has been renamed to channel_app_store.
+    # Disable it on any accounts that had message_reply_to enabled so the repurposed
+    # flag starts in its intended default-off state.
+    Account.feature_channel_app_store.find_each(batch_size: 100) do |account|
+      account.disable_features(:channel_app_store)
+      account.save!(validate: false)
+    end
+  end
+end
diff --git a/db/schema.rb b/db/schema.rb
index 35afe0fb4..f3bae1192 100644
--- a/db/schema.rb
+++ b/db/schema.rb
@@ -10,7 +10,7 @@
 #
 # It's strongly recommended that you check this file into your version control system.
 
-ActiveRecord::Schema[7.1].define(version: 2026_05_20_090000) do
+ActiveRecord::Schema[7.1].define(version: 2026_05_22_080000) do
   # These extensions should be enabled to support this database
   enable_extension "pg_stat_statements"
   enable_extension "pg_trgm"
diff --git a/spec/controllers/api/v1/accounts/inboxes_controller_spec.rb b/spec/controllers/api/v1/accounts/inboxes_controller_spec.rb
index ed8fea076..ed5871be9 100644
--- a/spec/controllers/api/v1/accounts/inboxes_controller_spec.rb
+++ b/spec/controllers/api/v1/accounts/inboxes_controller_spec.rb
@@ -435,9 +435,6 @@ RSpec.describe 'Inboxes API', type: :request do
       end
 
       it 'does not create an app store inbox when the feature is disabled' do
-        allow(GlobalConfigService).to receive(:load).and_call_original
-        allow(GlobalConfigService).to receive(:load).with('ENABLE_APP_STORE_REVIEWS_CHANNEL', 'false').and_return('false')
-
         post "/api/v1/accounts/#{account.id}/inboxes",
              headers: admin.create_new_auth_token,
              params: { name: 'App Store Reviews',
@@ -452,8 +449,7 @@ RSpec.describe 'Inboxes API', type: :request do
       it 'creates an app store inbox when the feature is enabled' do
         app_store_client = instance_double(AppStoreConnect::Client)
 
-        allow(GlobalConfigService).to receive(:load).and_call_original
-        allow(GlobalConfigService).to receive(:load).with('ENABLE_APP_STORE_REVIEWS_CHANNEL', 'false').and_return('true')
+        account.enable_features!(:channel_app_store)
         allow(AppStoreConnect::Client).to receive(:new).and_return(app_store_client)
         allow(app_store_client).to receive(:fetch_app).and_return(
           {
diff --git a/spec/jobs/inboxes/fetch_app_store_review_inboxes_job_spec.rb b/spec/jobs/inboxes/fetch_app_store_review_inboxes_job_spec.rb
index 410c1d1d0..894d4ca2a 100644
--- a/spec/jobs/inboxes/fetch_app_store_review_inboxes_job_spec.rb
+++ b/spec/jobs/inboxes/fetch_app_store_review_inboxes_job_spec.rb
@@ -10,8 +10,8 @@ RSpec.describe Inboxes::FetchAppStoreReviewInboxesJob do
   let(:suspended_channel) { create(:channel_app_store, account: suspended_account, last_synced_at: 2.hours.ago) }
 
   before do
-    allow(GlobalConfigService).to receive(:load).and_call_original
-    allow(GlobalConfigService).to receive(:load).with('ENABLE_APP_STORE_REVIEWS_CHANNEL', 'false').and_return('true')
+    account.enable_features!(:channel_app_store)
+    suspended_account.enable_features!(:channel_app_store)
   end
 
   it 'enqueues the job' do
@@ -32,7 +32,7 @@ RSpec.describe Inboxes::FetchAppStoreReviewInboxesJob do
   end
 
   it 'skips channels when the feature is disabled for the account' do
-    allow(GlobalConfigService).to receive(:load).with('ENABLE_APP_STORE_REVIEWS_CHANNEL', 'false').and_return('false')
+    account.disable_features!(:channel_app_store)
     due_channel
 
     expect(Inboxes::FetchAppStoreReviewsJob).not_to receive(:perform_later)
diff --git a/spec/jobs/inboxes/fetch_app_store_reviews_job_spec.rb b/spec/jobs/inboxes/fetch_app_store_reviews_job_spec.rb
index 00bafc46f..e67c0d403 100644
--- a/spec/jobs/inboxes/fetch_app_store_reviews_job_spec.rb
+++ b/spec/jobs/inboxes/fetch_app_store_reviews_job_spec.rb
@@ -8,8 +8,7 @@ RSpec.describe Inboxes::FetchAppStoreReviewsJob do
   let(:review_builder) { instance_double(AppStore::ReviewBuilder, perform: true) }
 
   before do
-    allow(GlobalConfigService).to receive(:load).and_call_original
-    allow(GlobalConfigService).to receive(:load).with('ENABLE_APP_STORE_REVIEWS_CHANNEL', 'false').and_return('true')
+    channel.account.enable_features!(:channel_app_store)
   end
 
   it 'enqueues the job' do
@@ -43,7 +42,7 @@ RSpec.describe Inboxes::FetchAppStoreReviewsJob do
   end
 
   it 'does not fetch reviews when the feature is disabled for the account' do
-    allow(GlobalConfigService).to receive(:load).with('ENABLE_APP_STORE_REVIEWS_CHANNEL', 'false').and_return('false')
+    channel.account.disable_features!(:channel_app_store)
 
     expect(channel).not_to receive(:fetch_reviews)
 
diff --git a/spec/models/account_spec.rb b/spec/models/account_spec.rb
index 38ca9694a..82da9f961 100644
--- a/spec/models/account_spec.rb
+++ b/spec/models/account_spec.rb
@@ -50,6 +50,23 @@ RSpec.describe Account do
     end
   end
 
+  describe 'app store channel feature flag' do
+    let(:account) { create(:account) }
+
+    it 'stores app store channel feature state in feature flags' do
+      expect(account.feature_enabled?(:channel_app_store)).to be false
+
+      account.enable_features!(:channel_app_store)
+
+      expect(account.reload.feature_enabled?(:channel_app_store)).to be true
+      expect(account.enabled_features).to include('channel_app_store' => true)
+
+      account.disable_features!(:channel_app_store)
+
+      expect(account.reload.feature_enabled?(:channel_app_store)).to be false
+    end
+  end
+
   describe 'conversation unread counts feature flag' do
     let(:account) { create(:account) }
     let(:inbox) { create(:inbox, account: account) }
diff --git a/spec/services/app_store/send_on_app_store_service_spec.rb b/spec/services/app_store/send_on_app_store_service_spec.rb
index 821c4843f..854aa04e3 100644
--- a/spec/services/app_store/send_on_app_store_service_spec.rb
+++ b/spec/services/app_store/send_on_app_store_service_spec.rb
@@ -3,7 +3,8 @@
 require 'rails_helper'
 
 RSpec.describe AppStore::SendOnAppStoreService do
-  let(:channel) { create(:channel_app_store) }
+  let(:account) { create(:account) }
+  let(:channel) { create(:channel_app_store, account: account) }
   let(:inbox) { channel.inbox }
   let(:contact) { create(:contact, account: inbox.account) }
   let(:contact_inbox) { create(:contact_inbox, inbox: inbox, contact: contact, source_id: 'review-1') }
@@ -12,8 +13,7 @@ RSpec.describe AppStore::SendOnAppStoreService do
   let(:exception_tracker) { instance_double(ChatwootExceptionTracker, capture_exception: true) }
 
   before do
-    allow(GlobalConfigService).to receive(:load).and_call_original
-    allow(GlobalConfigService).to receive(:load).with('ENABLE_APP_STORE_REVIEWS_CHANNEL', 'false').and_return('true')
+    account.enable_features!(:channel_app_store)
     allow(Messages::StatusUpdateService).to receive(:new).and_return(status_update_service)
     allow(ChatwootExceptionTracker).to receive(:new).and_return(exception_tracker)
   end
@@ -58,7 +58,7 @@ RSpec.describe AppStore::SendOnAppStoreService do
     end
 
     it 'marks the message as failed when the feature is disabled' do
-      allow(GlobalConfigService).to receive(:load).with('ENABLE_APP_STORE_REVIEWS_CHANNEL', 'false').and_return('false')
+      account.disable_features!(:channel_app_store)
       message = create(:message, message_type: :outgoing, inbox: inbox, conversation: conversation, account: inbox.account, content: 'Thanks')
 
       described_class.new(message: message).perform