From 815593eec9c25fde840333c1b3b610be566eb042 Mon Sep 17 00:00:00 2001
From: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Date: Wed, 6 May 2026 17:33:23 +0530
Subject: [PATCH] feat: display conversation ID conversation view (#14381)

---
 .../conversation/ConversationHeader.vue       | 22 ++++++++++++++++++-
 .../i18n/locale/en/conversation.json          |  1 +
 2 files changed, 22 insertions(+), 1 deletion(-)

diff --git a/app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue b/app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue
index 4edfd643c..4a46afe73 100644
--- a/app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue
@@ -13,6 +13,8 @@ import { conversationListPageURL } from 'dashboard/helper/URLHelper';
 import { snoozedReopenTime } from 'dashboard/helper/snoozeHelpers';
 import { useInbox } from 'dashboard/composables/useInbox';
 import { useI18n } from 'vue-i18n';
+import { copyTextToClipboard } from 'shared/helpers/clipboard';
+import { useAlert } from 'dashboard/composables';
 
 const props = defineProps({
   chat: {
@@ -91,6 +93,15 @@ const hasMultipleInboxes = computed(
 );
 
 const hasSlaPolicyId = computed(() => props.chat?.sla_policy_id);
+
+const copyConversationId = async () => {
+  try {
+    await copyTextToClipboard(String(props.chat.id));
+    useAlert(t('CONVERSATION.HEADER.COPY_ID_SUCCESS'));
+  } catch (error) {
+    // error
+  }
+};
 </script>
 
 <template>
@@ -133,9 +144,18 @@ const hasSlaPolicyId = computed(() => props.chat?.sla_policy_id);
         </div>
 
         <div
-          class="flex items-center gap-2 overflow-hidden text-xs conversation--header--actions text-ellipsis whitespace-nowrap"
+          class="flex items-center gap-1 overflow-hidden text-xs conversation--header--actions text-n-slate-11 text-ellipsis whitespace-nowrap"
         >
+          <button
+            type="button"
+            class="truncate text-label-small text-n-slate-11 hover:text-n-slate-12 !p-0 cucursor-pointer"
+            @click="copyConversationId"
+          >
+            {{ `#${chat.id}` }}
+          </button>
+          <span v-if="hasMultipleInboxes">•</span>
           <InboxName v-if="hasMultipleInboxes" :inbox="inbox" class="!mx-0" />
+          <span v-if="isSnoozed">•</span>
           <span v-if="isSnoozed" class="font-medium text-n-amber-10">
             {{ snoozedDisplayText }}
           </span>
diff --git a/app/javascript/dashboard/i18n/locale/en/conversation.json b/app/javascript/dashboard/i18n/locale/en/conversation.json
index 2dc3ed70e..3081c29e8 100644
--- a/app/javascript/dashboard/i18n/locale/en/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/en/conversation.json
@@ -95,6 +95,7 @@
       "OPEN": "More",
       "CLOSE": "Close",
       "DETAILS": "details",
+      "COPY_ID_SUCCESS": "Conversation ID copied to clipboard",
       "SNOOZED_UNTIL": "Snoozed until",
       "SNOOZED_UNTIL_TOMORROW": "Snoozed until tomorrow",
       "SNOOZED_UNTIL_NEXT_WEEK": "Snoozed until next week",