diff --git a/.circleci/config.yml b/.circleci/config.yml
index bc7053130..99795db91 100644
--- a/.circleci/config.yml
+++ b/.circleci/config.yml
@@ -73,15 +73,15 @@ jobs:
               libvips
 
       - run:
-          name: Install RVM and Ruby 3.3.3
+          name: Install RVM and Ruby 3.4.4
           command: |
             sudo apt-get install -y gpg
             gpg --keyserver hkp://keyserver.ubuntu.com --recv-keys 409B6B1796C275462A1703113804BB82D39DC0E3 7D2BAF1CF37B13E2069D6956105BD0E739499BDB
             \curl -sSL https://get.rvm.io | bash -s stable
             echo 'source ~/.rvm/scripts/rvm' >> $BASH_ENV
             source ~/.rvm/scripts/rvm
-            rvm install "3.3.3"
-            rvm use 3.3.3 --default
+            rvm install "3.4.4"
+            rvm use 3.4.4 --default
             gem install bundler -v 2.5.16
 
       - run:
diff --git a/.devcontainer/docker-compose.yml b/.devcontainer/docker-compose.yml
index c5530ac17..21a9fe909 100644
--- a/.devcontainer/docker-compose.yml
+++ b/.devcontainer/docker-compose.yml
@@ -12,7 +12,7 @@ services:
       args:
         VARIANT: 'ubuntu-22.04'
         NODE_VERSION: '23.7.0'
-        RUBY_VERSION: '3.3.3'
+        RUBY_VERSION: '3.4.4'
         # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
         USER_UID: '1000'
         USER_GID: '1000'
@@ -25,7 +25,7 @@ services:
       args:
         VARIANT: 'ubuntu-22.04'
         NODE_VERSION: '23.7.0'
-        RUBY_VERSION: '3.3.3'
+        RUBY_VERSION: '3.4.4'
         # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
         USER_UID: '1000'
         USER_GID: '1000'
diff --git a/.rubocop.yml b/.rubocop.yml
index 1cdfbc713..12e756af6 100644
--- a/.rubocop.yml
+++ b/.rubocop.yml
@@ -1,7 +1,10 @@
-require:
+plugins:
   - rubocop-performance
   - rubocop-rails
   - rubocop-rspec
+  - rubocop-factory_bot
+
+require:
   - ./rubocop/use_from_email.rb
   - ./rubocop/custom_cop_location.rb
 
@@ -13,44 +16,61 @@ Metrics/ClassLength:
   Exclude:
     - 'app/models/message.rb'
     - 'app/models/conversation.rb'
+
 Metrics/MethodLength:
   Max: 19
+  Exclude:
+    - 'enterprise/lib/captain/agent.rb'
+
 RSpec/ExampleLength:
   Max: 25
+
 Style/Documentation:
   Enabled: false
+
 Style/ExponentialNotation:
   Enabled: false
+
 Style/FrozenStringLiteralComment:
   Enabled: false
+
 Style/SymbolArray:
   Enabled: false
+
 Style/OpenStructUse:
   Enabled: false
+
 Style/OptionalBooleanParameter:
   Exclude:
     - 'app/services/email_templates/db_resolver_service.rb'
     - 'app/dispatchers/dispatcher.rb'
+
 Style/GlobalVars:
   Exclude:
     - 'config/initializers/01_redis.rb'
     - 'config/initializers/rack_attack.rb'
     - 'lib/redis/alfred.rb'
     - 'lib/global_config.rb'
+
 Style/ClassVars:
   Exclude:
     - 'app/services/email_templates/db_resolver_service.rb'
+
 Lint/MissingSuper:
   Exclude:
     - 'app/drops/base_drop.rb'
+
 Lint/SymbolConversion:
   Enabled: false
+
 Lint/EmptyBlock:
   Exclude:
     - 'app/views/api/v1/accounts/conversations/toggle_status.json.jbuilder'
+
 Lint/OrAssignmentToConstant:
   Exclude:
     - 'lib/redis/config.rb'
+
 Metrics/BlockLength:
   Max: 30
   Exclude:
@@ -58,10 +78,16 @@ Metrics/BlockLength:
     - '**/routes.rb'
     - 'config/environments/*'
     - db/schema.rb
+
 Metrics/ModuleLength:
   Exclude:
     - lib/seeders/message_seeder.rb
     - spec/support/slack_stubs.rb
+
+Rails/HelperInstanceVariable:
+  Exclude:
+    - enterprise/app/helpers/captain/chat_helper.rb
+
 Rails/ApplicationController:
   Exclude:
     - 'app/controllers/api/v1/widget/messages_controller.rb'
@@ -71,74 +97,101 @@ Rails/ApplicationController:
     - 'app/controllers/platform_controller.rb'
     - 'app/controllers/public_controller.rb'
     - 'app/controllers/survey/responses_controller.rb'
+
 Rails/FindEach:
   Enabled: true
   Include:
     - 'app/**/*.rb'
+
 Rails/CompactBlank:
   Enabled: false
+
 Rails/EnvironmentVariableAccess:
   Enabled: false
+
 Rails/TimeZoneAssignment:
   Enabled: false
+
 Rails/RedundantPresenceValidationOnBelongsTo:
   Enabled: false
+
+Rails/InverseOf:
+  Exclude:
+    - enterprise/app/models/captain/assistant.rb
+
+Rails/UniqueValidationWithoutIndex:
+  Exclude:
+    - app/models/canned_response.rb
+    - app/models/telegram_bot.rb
+    - enterprise/app/models/captain_inbox.rb
+    - 'app/models/channel/twitter_profile.rb'
+    - 'app/models/webhook.rb'
+    - 'app/models/contact.rb'
+
 Style/ClassAndModuleChildren:
   EnforcedStyle: compact
   Exclude:
     - 'config/application.rb'
     - 'config/initializers/monkey_patches/*'
+
 Style/MapToHash:
   Enabled: false
+
 Style/HashSyntax:
   Enabled: true
   EnforcedStyle: no_mixed_keys
   EnforcedShorthandSyntax: never
+
 RSpec/NestedGroups:
   Enabled: true
   Max: 4
+
 RSpec/MessageSpies:
   Enabled: false
+
 RSpec/StubbedMock:
   Enabled: false
-RSpec/FactoryBot/SyntaxMethods:
-  Enabled: false
+
 Naming/VariableNumber:
   Enabled: false
+
 Naming/MemoizedInstanceVariableName:
   Exclude:
     - 'app/models/message.rb'
+
 Style/GuardClause:
   Exclude:
     - 'app/builders/account_builder.rb'
     - 'app/models/attachment.rb'
     - 'app/models/message.rb'
+
 Metrics/AbcSize:
   Max: 26
   Exclude:
     - 'app/controllers/concerns/auth_helper.rb'
-Rails/UniqueValidationWithoutIndex:
-  Exclude:
-    - 'app/models/channel/twitter_profile.rb'
-    - 'app/models/webhook.rb'
-    - 'app/models/contact.rb'
+
     - 'app/models/integrations/hook.rb'
     - 'app/models/canned_response.rb'
     - 'app/models/telegram_bot.rb'
+
 Rails/RenderInline:
   Exclude:
     - 'app/controllers/swagger_controller.rb'
+
 Rails/ThreeStateBooleanColumn:
   Exclude:
     - 'db/migrate/20230503101201_create_sla_policies.rb'
+
 RSpec/IndexedLet:
   Enabled: false
+
 RSpec/NamedSubject:
   Enabled: false
 
 # we should bring this down
 RSpec/MultipleExpectations:
   Max: 7
+
 RSpec/MultipleMemoizedHelpers:
   Max: 14
 
@@ -166,3 +219,121 @@ AllCops:
     - 'tmp/**/*'
     - 'storage/**/*'
     - 'db/migrate/20230426130150_init_schema.rb'
+
+FactoryBot/SyntaxMethods:
+  Enabled: false
+
+# Disable new rules causing errors
+Layout/LeadingCommentSpace:
+  Enabled: false
+
+Style/ReturnNilInPredicateMethodDefinition:
+  Enabled: false
+
+Style/RedundantParentheses:
+  Enabled: false
+
+Performance/StringIdentifierArgument:
+  Enabled: false
+
+Layout/EmptyLinesAroundExceptionHandlingKeywords:
+  Enabled: false
+
+Lint/LiteralAsCondition:
+  Enabled: false
+
+Style/RedundantReturn:
+  Enabled: false
+
+Layout/SpaceAroundOperators:
+  Enabled: false
+
+Rails/EnvLocal:
+  Enabled: false
+
+Rails/WhereRange:
+  Enabled: false
+
+Lint/UselessConstantScoping:
+  Enabled: false
+
+Style/MultipleComparison:
+  Enabled: false
+
+Bundler/OrderedGems:
+  Enabled: false
+
+RSpec/ExampleWording:
+  Enabled: false
+
+RSpec/ReceiveMessages:
+  Enabled: false
+
+FactoryBot/AssociationStyle:
+  Enabled: false
+
+Rails/EnumSyntax:
+  Enabled: false
+
+Lint/RedundantTypeConversion:
+  Enabled: false
+
+# Additional rules to disable
+Rails/RedundantActiveRecordAllMethod:
+  Enabled: false
+
+Layout/TrailingEmptyLines:
+  Enabled: false
+
+Style/SafeNavigationChainLength:
+  Enabled: false
+
+Lint/SafeNavigationConsistency:
+  Enabled: false
+
+Lint/CopDirectiveSyntax:
+  Enabled: false
+
+# Final set of rules to disable
+FactoryBot/ExcessiveCreateList:
+  Enabled: false
+
+RSpec/MissingExpectationTargetMethod:
+  Enabled: false
+
+Performance/InefficientHashSearch:
+  Enabled: false
+
+Style/RedundantSelfAssignmentBranch:
+  Enabled: false
+
+Style/YAMLFileRead:
+  Enabled: false
+
+Layout/ExtraSpacing:
+  Enabled: false
+
+Style/RedundantFilterChain:
+  Enabled: false
+
+Performance/MapMethodChain:
+  Enabled: false
+
+Rails/RootPathnameMethods:
+  Enabled: false
+
+Style/SuperArguments:
+  Enabled: false
+
+# Final remaining rules to disable
+Rails/Delegate:
+  Enabled: false
+
+Style/CaseLikeIf:
+  Enabled: false
+
+FactoryBot/RedundantFactoryOption:
+  Enabled: false
+
+FactoryBot/FactoryAssociationWithStrategy:
+  Enabled: false
\ No newline at end of file
diff --git a/.ruby-version b/.ruby-version
index 619b53766..f9892605c 100644
--- a/.ruby-version
+++ b/.ruby-version
@@ -1 +1 @@
-3.3.3
+3.4.4
diff --git a/Gemfile b/Gemfile
index 1e8605379..6f6bd7751 100644
--- a/Gemfile
+++ b/Gemfile
@@ -1,10 +1,10 @@
 source 'https://rubygems.org'
 
-ruby '3.3.3'
+ruby '3.4.4'
 
 ##-- base gems for rails --##
 gem 'rack-cors', '2.0.0', require: 'rack/cors'
-gem 'rails', '~> 7.0.8.4'
+gem 'rails', '~> 7.1'
 # Reduces boot times through caching; required in config/boot.rb
 gem 'bootsnap', require: false
 
@@ -237,6 +237,7 @@ group :development, :test do
   gem 'rubocop-performance', require: false
   gem 'rubocop-rails', require: false
   gem 'rubocop-rspec', require: false
+  gem 'rubocop-factory_bot', require: false
   gem 'seed_dump'
   gem 'shoulda-matchers'
   gem 'simplecov', '0.17.1', require: false
diff --git a/Gemfile.lock b/Gemfile.lock
index da19dbb72..d9908f5e1 100644
--- a/Gemfile.lock
+++ b/Gemfile.lock
@@ -25,76 +25,89 @@ GIT
 GEM
   remote: https://rubygems.org/
   specs:
-    actioncable (7.0.8.7)
-      actionpack (= 7.0.8.7)
-      activesupport (= 7.0.8.7)
+    actioncable (7.1.5.1)
+      actionpack (= 7.1.5.1)
+      activesupport (= 7.1.5.1)
       nio4r (~> 2.0)
       websocket-driver (>= 0.6.1)
-    actionmailbox (7.0.8.7)
-      actionpack (= 7.0.8.7)
-      activejob (= 7.0.8.7)
-      activerecord (= 7.0.8.7)
-      activestorage (= 7.0.8.7)
-      activesupport (= 7.0.8.7)
+      zeitwerk (~> 2.6)
+    actionmailbox (7.1.5.1)
+      actionpack (= 7.1.5.1)
+      activejob (= 7.1.5.1)
+      activerecord (= 7.1.5.1)
+      activestorage (= 7.1.5.1)
+      activesupport (= 7.1.5.1)
       mail (>= 2.7.1)
       net-imap
       net-pop
       net-smtp
-    actionmailer (7.0.8.7)
-      actionpack (= 7.0.8.7)
-      actionview (= 7.0.8.7)
-      activejob (= 7.0.8.7)
-      activesupport (= 7.0.8.7)
+    actionmailer (7.1.5.1)
+      actionpack (= 7.1.5.1)
+      actionview (= 7.1.5.1)
+      activejob (= 7.1.5.1)
+      activesupport (= 7.1.5.1)
       mail (~> 2.5, >= 2.5.4)
       net-imap
       net-pop
       net-smtp
-      rails-dom-testing (~> 2.0)
-    actionpack (7.0.8.7)
-      actionview (= 7.0.8.7)
-      activesupport (= 7.0.8.7)
-      rack (~> 2.0, >= 2.2.4)
+      rails-dom-testing (~> 2.2)
+    actionpack (7.1.5.1)
+      actionview (= 7.1.5.1)
+      activesupport (= 7.1.5.1)
+      nokogiri (>= 1.8.5)
+      racc
+      rack (>= 2.2.4)
+      rack-session (>= 1.0.1)
       rack-test (>= 0.6.3)
-      rails-dom-testing (~> 2.0)
-      rails-html-sanitizer (~> 1.0, >= 1.2.0)
-    actiontext (7.0.8.7)
-      actionpack (= 7.0.8.7)
-      activerecord (= 7.0.8.7)
-      activestorage (= 7.0.8.7)
-      activesupport (= 7.0.8.7)
+      rails-dom-testing (~> 2.2)
+      rails-html-sanitizer (~> 1.6)
+    actiontext (7.1.5.1)
+      actionpack (= 7.1.5.1)
+      activerecord (= 7.1.5.1)
+      activestorage (= 7.1.5.1)
+      activesupport (= 7.1.5.1)
       globalid (>= 0.6.0)
       nokogiri (>= 1.8.5)
-    actionview (7.0.8.7)
-      activesupport (= 7.0.8.7)
+    actionview (7.1.5.1)
+      activesupport (= 7.1.5.1)
       builder (~> 3.1)
-      erubi (~> 1.4)
-      rails-dom-testing (~> 2.0)
-      rails-html-sanitizer (~> 1.1, >= 1.2.0)
+      erubi (~> 1.11)
+      rails-dom-testing (~> 2.2)
+      rails-html-sanitizer (~> 1.6)
     active_record_query_trace (1.8)
-    activejob (7.0.8.7)
-      activesupport (= 7.0.8.7)
+    activejob (7.1.5.1)
+      activesupport (= 7.1.5.1)
       globalid (>= 0.3.6)
-    activemodel (7.0.8.7)
-      activesupport (= 7.0.8.7)
-    activerecord (7.0.8.7)
-      activemodel (= 7.0.8.7)
-      activesupport (= 7.0.8.7)
-    activerecord-import (1.4.1)
+    activemodel (7.1.5.1)
+      activesupport (= 7.1.5.1)
+    activerecord (7.1.5.1)
+      activemodel (= 7.1.5.1)
+      activesupport (= 7.1.5.1)
+      timeout (>= 0.4.0)
+    activerecord-import (2.1.0)
       activerecord (>= 4.2)
-    activestorage (7.0.8.7)
-      actionpack (= 7.0.8.7)
-      activejob (= 7.0.8.7)
-      activerecord (= 7.0.8.7)
-      activesupport (= 7.0.8.7)
+    activestorage (7.1.5.1)
+      actionpack (= 7.1.5.1)
+      activejob (= 7.1.5.1)
+      activerecord (= 7.1.5.1)
+      activesupport (= 7.1.5.1)
       marcel (~> 1.0)
-      mini_mime (>= 1.1.0)
-    activesupport (7.0.8.7)
+    activesupport (7.1.5.1)
+      base64
+      benchmark (>= 0.3)
+      bigdecimal
       concurrent-ruby (~> 1.0, >= 1.0.2)
+      connection_pool (>= 2.2.5)
+      drb
       i18n (>= 1.6, < 2)
+      logger (>= 1.4.2)
       minitest (>= 5.1)
+      mutex_m
+      securerandom (>= 0.3)
       tzinfo (~> 2.0)
-    acts-as-taggable-on (9.0.1)
-      activerecord (>= 6.0, < 7.1)
+    acts-as-taggable-on (12.0.0)
+      activerecord (>= 7.1, < 8.1)
+      zeitwerk (>= 2.4, < 3.0)
     addressable (2.8.7)
       public_suffix (>= 2.0.2, < 7.0)
     administrate (0.20.1)
@@ -116,7 +129,7 @@ GEM
     annotate (3.2.0)
       activerecord (>= 3.2, < 8.0)
       rake (>= 10.4, < 14.0)
-    ast (2.4.2)
+    ast (2.4.3)
     attr_extras (7.1.0)
     audited (5.4.1)
       activerecord (>= 5.0, < 7.7)
@@ -142,14 +155,15 @@ GEM
       statsd-ruby (~> 1.1)
     base64 (0.2.0)
     bcrypt (3.1.20)
-    bigdecimal (3.1.8)
+    benchmark (0.4.0)
+    bigdecimal (3.1.9)
     bindex (0.8.1)
     bootsnap (1.16.0)
       msgpack (~> 1.2)
     brakeman (5.4.1)
     browser (5.3.1)
     builder (3.3.0)
-    bullet (7.0.7)
+    bullet (8.0.7)
       activesupport (>= 3.0.0)
       uniform_notifier (~> 1.11)
     bundle-audit (0.1.0)
@@ -161,8 +175,8 @@ GEM
     climate_control (1.2.0)
     coderay (1.1.3)
     commonmarker (0.23.10)
-    concurrent-ruby (1.3.4)
-    connection_pool (2.4.1)
+    concurrent-ruby (1.3.5)
+    connection_pool (2.5.3)
     crack (1.0.0)
       bigdecimal
       rexml
@@ -176,16 +190,10 @@ GEM
       activerecord (>= 5.a)
       database_cleaner-core (~> 2.0.0)
     database_cleaner-core (2.0.1)
-    datadog-ci (0.8.3)
-      msgpack
     date (3.4.1)
-    ddtrace (1.23.2)
-      datadog-ci (~> 0.8.1)
-      debase-ruby_core_source (= 3.3.1)
-      libdatadog (~> 7.0.0.1.0)
-      libddwaf (~> 1.14.0.0.0)
+    ddtrace (0.48.0)
+      ffi (~> 1.0)
       msgpack
-    debase-ruby_core_source (3.3.1)
     debug (1.8.0)
       irb (>= 1.5.0)
       reline (>= 0.3.1)
@@ -196,10 +204,10 @@ GEM
       railties (>= 4.1.0)
       responders
       warden (~> 1.2.3)
-    devise_token_auth (1.2.3)
+    devise_token_auth (1.2.5)
       bcrypt (~> 3.0)
       devise (> 3.5.2, < 5)
-      rails (>= 4.2.0, < 7.2)
+      rails (>= 4.2.0, < 8.1)
     diff-lcs (1.5.1)
     digest-crc (0.6.5)
       rake (>= 12.0.0, < 14.0.0)
@@ -212,6 +220,7 @@ GEM
       railties (>= 6.1)
     down (5.4.0)
       addressable (~> 2.8)
+    drb (2.2.3)
     dry-cli (1.1.0)
     ecma-re-validator (0.4.0)
       regexp_parser (~> 2.2)
@@ -254,7 +263,10 @@ GEM
     fcm (1.0.8)
       faraday (>= 1.0.0, < 3.0)
       googleauth (~> 1)
-    ffi (1.16.3)
+    ffi (1.17.2)
+    ffi (1.17.2-arm64-darwin)
+    ffi (1.17.2-x86_64-darwin)
+    ffi (1.17.2-x86_64-linux-gnu)
     ffi-compiler (1.0.1)
       ffi (>= 1.0.0)
       rake
@@ -315,16 +327,13 @@ GEM
     google-cloud-translate-v3 (0.10.0)
       gapic-common (>= 0.20.0, < 2.a)
       google-cloud-errors (~> 1.0)
-    google-protobuf (3.25.5)
-    google-protobuf (3.25.5-arm64-darwin)
-    google-protobuf (3.25.5-x86_64-darwin)
-    google-protobuf (3.25.5-x86_64-linux)
+    google-protobuf (3.25.7)
     googleapis-common-protos (1.6.0)
       google-protobuf (>= 3.18, < 5.a)
       googleapis-common-protos-types (~> 1.7)
       grpc (~> 1.41)
-    googleapis-common-protos-types (1.14.0)
-      google-protobuf (~> 3.18)
+    googleapis-common-protos-types (1.20.0)
+      google-protobuf (>= 3.18, < 5.a)
     googleauth (1.11.2)
       faraday (>= 1.0, < 3.a)
       google-cloud-env (~> 2.1)
@@ -334,17 +343,17 @@ GEM
       signet (>= 0.16, < 2.a)
     groupdate (6.2.1)
       activesupport (>= 5.2)
-    grpc (1.62.0)
-      google-protobuf (~> 3.25)
+    grpc (1.72.0)
+      google-protobuf (>= 3.25, < 5.0)
       googleapis-common-protos-types (~> 1.0)
-    grpc (1.62.0-arm64-darwin)
-      google-protobuf (~> 3.25)
+    grpc (1.72.0-arm64-darwin)
+      google-protobuf (>= 3.25, < 5.0)
       googleapis-common-protos-types (~> 1.0)
-    grpc (1.62.0-x86_64-darwin)
-      google-protobuf (~> 3.25)
+    grpc (1.72.0-x86_64-darwin)
+      google-protobuf (>= 3.25, < 5.0)
       googleapis-common-protos-types (~> 1.0)
-    grpc (1.62.0-x86_64-linux)
-      google-protobuf (~> 3.25)
+    grpc (1.72.0-x86_64-linux)
+      google-protobuf (>= 3.25, < 5.0)
       googleapis-common-protos-types (~> 1.0)
     haikunator (1.1.1)
     hairtrigger (1.0.0)
@@ -370,7 +379,7 @@ GEM
       mini_mime (>= 1.0.0)
       multi_xml (>= 0.5.2)
     httpclient (2.8.3)
-    i18n (1.14.6)
+    i18n (1.14.7)
       concurrent-ruby (~> 1.0)
     image_processing (1.12.2)
       mini_magick (>= 4.9.5, < 5)
@@ -388,7 +397,7 @@ GEM
       rails-dom-testing (>= 1, < 3)
       railties (>= 4.2.0)
       thor (>= 0.14, < 2.0)
-    json (2.6.3)
+    json (2.12.0)
     json_refs (0.1.8)
       hana
     json_schemer (0.2.24)
@@ -423,21 +432,13 @@ GEM
       faraday-multipart
       json (>= 1.8)
       rexml
+    language_server-protocol (3.17.0.5)
     launchy (2.5.2)
       addressable (~> 2.8)
     letter_opener (1.8.1)
       launchy (>= 2.2, < 3)
-    libdatadog (7.0.0.1.0)
-    libdatadog (7.0.0.1.0-x86_64-linux)
-    libddwaf (1.14.0.0.0)
-      ffi (~> 1.0)
-    libddwaf (1.14.0.0.0-arm64-darwin)
-      ffi (~> 1.0)
-    libddwaf (1.14.0.0.0-x86_64-darwin)
-      ffi (~> 1.0)
-    libddwaf (1.14.0.0.0-x86_64-linux)
-      ffi (~> 1.0)
     line-bot-api (1.28.0)
+    lint_roller (1.1.0)
     liquid (5.4.0)
     listen (3.8.0)
       rb-fsevent (~> 0.10, >= 0.10.3)
@@ -445,7 +446,7 @@ GEM
     llhttp-ffi (0.4.0)
       ffi-compiler (~> 1.0)
       rake (~> 13.0)
-    logger (1.6.0)
+    logger (1.7.0)
     lograge (0.14.0)
       actionpack (>= 4)
       activesupport (>= 4)
@@ -471,10 +472,10 @@ GEM
     mini_magick (4.12.0)
     mini_mime (1.1.5)
     mini_portile2 (2.8.8)
-    minitest (5.25.4)
+    minitest (5.25.5)
     mock_redis (0.36.0)
       ruby2_keywords
-    msgpack (1.7.0)
+    msgpack (1.8.0)
     multi_json (1.15.0)
     multi_xml (0.6.0)
     multipart-post (2.3.0)
@@ -545,14 +546,16 @@ GEM
     orm_adapter (0.5.0)
     os (1.1.4)
     ostruct (0.6.1)
-    parallel (1.23.0)
-    parser (3.2.2.1)
+    parallel (1.27.0)
+    parser (3.3.8.0)
       ast (~> 2.4.1)
+      racc
     pg (1.5.3)
     pg_search (2.3.6)
       activerecord (>= 5.2)
       activesupport (>= 5.2)
     pgvector (0.1.1)
+    prism (1.4.0)
     procore-sift (1.0.0)
       activerecord (>= 6.1)
     pry (0.14.2)
@@ -567,7 +570,7 @@ GEM
       activesupport (>= 3.0.0)
     raabro (1.4.0)
     racc (1.8.1)
-    rack (2.2.14)
+    rack (2.2.15)
     rack-attack (6.7.0)
       rack (>= 1.0, < 4)
     rack-contrib (2.5.0)
@@ -581,23 +584,28 @@ GEM
       rack (~> 2.2, >= 2.2.4)
     rack-proxy (0.7.7)
       rack
+    rack-session (1.0.2)
+      rack (< 3)
     rack-test (2.1.0)
       rack (>= 1.3)
     rack-timeout (0.6.3)
-    rails (7.0.8.7)
-      actioncable (= 7.0.8.7)
-      actionmailbox (= 7.0.8.7)
-      actionmailer (= 7.0.8.7)
-      actionpack (= 7.0.8.7)
-      actiontext (= 7.0.8.7)
-      actionview (= 7.0.8.7)
-      activejob (= 7.0.8.7)
-      activemodel (= 7.0.8.7)
-      activerecord (= 7.0.8.7)
-      activestorage (= 7.0.8.7)
-      activesupport (= 7.0.8.7)
+    rackup (1.0.1)
+      rack (< 3)
+      webrick
+    rails (7.1.5.1)
+      actioncable (= 7.1.5.1)
+      actionmailbox (= 7.1.5.1)
+      actionmailer (= 7.1.5.1)
+      actionpack (= 7.1.5.1)
+      actiontext (= 7.1.5.1)
+      actionview (= 7.1.5.1)
+      activejob (= 7.1.5.1)
+      activemodel (= 7.1.5.1)
+      activerecord (= 7.1.5.1)
+      activestorage (= 7.1.5.1)
+      activesupport (= 7.1.5.1)
       bundler (>= 1.15.0)
-      railties (= 7.0.8.7)
+      railties (= 7.1.5.1)
     rails-dom-testing (2.2.0)
       activesupport (>= 5.0.0)
       minitest
@@ -605,13 +613,14 @@ GEM
     rails-html-sanitizer (1.6.1)
       loofah (~> 2.21)
       nokogiri (>= 1.15.7, != 1.16.7, != 1.16.6, != 1.16.5, != 1.16.4, != 1.16.3, != 1.16.2, != 1.16.1, != 1.16.0.rc1, != 1.16.0)
-    railties (7.0.8.7)
-      actionpack (= 7.0.8.7)
-      activesupport (= 7.0.8.7)
-      method_source
+    railties (7.1.5.1)
+      actionpack (= 7.1.5.1)
+      activesupport (= 7.1.5.1)
+      irb
+      rackup (>= 1.0.0)
       rake (>= 12.2)
-      thor (~> 1.0)
-      zeitwerk (~> 2.5)
+      thor (~> 1.0, >= 1.2.2)
+      zeitwerk (~> 2.6)
     rainbow (3.1.1)
     rake (13.2.1)
     rb-fsevent (0.11.2)
@@ -623,7 +632,7 @@ GEM
       connection_pool
     redis-namespace (1.10.0)
       redis (>= 4)
-    regexp_parser (2.8.0)
+    regexp_parser (2.10.0)
     reline (0.3.6)
       io-console (~> 0.5)
     representable (3.2.0)
@@ -643,7 +652,7 @@ GEM
     retriable (3.1.2)
     reverse_markdown (2.1.1)
       nokogiri
-    rexml (3.3.9)
+    rexml (3.4.1)
     rspec-core (3.13.0)
       rspec-support (~> 3.13.0)
     rspec-expectations (3.13.2)
@@ -663,30 +672,36 @@ GEM
     rspec-support (3.13.1)
     rspec_junit_formatter (0.6.0)
       rspec-core (>= 2, < 4, != 2.12.0)
-    rubocop (1.50.2)
+    rubocop (1.75.6)
       json (~> 2.3)
+      language_server-protocol (~> 3.17.0.2)
+      lint_roller (~> 1.1.0)
       parallel (~> 1.10)
-      parser (>= 3.2.0.0)
+      parser (>= 3.3.0.2)
       rainbow (>= 2.2.2, < 4.0)
-      regexp_parser (>= 1.8, < 3.0)
-      rexml (>= 3.2.5, < 4.0)
-      rubocop-ast (>= 1.28.0, < 2.0)
+      regexp_parser (>= 2.9.3, < 3.0)
+      rubocop-ast (>= 1.44.0, < 2.0)
       ruby-progressbar (~> 1.7)
-      unicode-display_width (>= 2.4.0, < 3.0)
-    rubocop-ast (1.28.1)
-      parser (>= 3.2.1.0)
-    rubocop-capybara (2.18.0)
-      rubocop (~> 1.41)
-    rubocop-performance (1.17.1)
-      rubocop (>= 1.7.0, < 2.0)
-      rubocop-ast (>= 0.4.0)
-    rubocop-rails (2.19.1)
+      unicode-display_width (>= 2.4.0, < 4.0)
+    rubocop-ast (1.44.1)
+      parser (>= 3.3.7.2)
+      prism (~> 1.4)
+    rubocop-factory_bot (2.27.1)
+      lint_roller (~> 1.1)
+      rubocop (~> 1.72, >= 1.72.1)
+    rubocop-performance (1.25.0)
+      lint_roller (~> 1.1)
+      rubocop (>= 1.75.0, < 2.0)
+      rubocop-ast (>= 1.38.0, < 2.0)
+    rubocop-rails (2.32.0)
       activesupport (>= 4.2.0)
+      lint_roller (~> 1.1)
       rack (>= 1.1)
-      rubocop (>= 1.33.0, < 2.0)
-    rubocop-rspec (2.21.0)
-      rubocop (~> 1.33)
-      rubocop-capybara (~> 2.17)
+      rubocop (>= 1.75.0, < 2.0)
+      rubocop-ast (>= 1.44.0, < 2.0)
+    rubocop-rspec (3.6.0)
+      lint_roller (~> 1.1)
+      rubocop (~> 1.72, >= 1.72.1)
     ruby-openai (7.3.1)
       event_stream_parser (>= 0.3.0, < 2.0.0)
       faraday (>= 1)
@@ -816,8 +831,10 @@ GEM
     unf (0.1.4)
       unf_ext
     unf_ext (0.0.8.2)
-    unicode-display_width (2.4.2)
-    uniform_notifier (1.16.0)
+    unicode-display_width (3.1.4)
+      unicode-emoji (~> 4.0, >= 4.0.4)
+    unicode-emoji (4.0.4)
+    uniform_notifier (1.17.0)
     uri (1.0.3)
     uri_template (0.7.0)
     valid_email2 (5.2.6)
@@ -845,7 +862,9 @@ GEM
       addressable (>= 2.8.0)
       crack (>= 0.3.2)
       hashdiff (>= 0.4.0, < 2.0.0)
-    websocket-driver (0.7.6)
+    webrick (1.9.1)
+    websocket-driver (0.7.7)
+      base64
       websocket-extensions (>= 0.1.0)
     websocket-extensions (0.1.5)
     wisper (2.0.0)
@@ -951,7 +970,7 @@ DEPENDENCIES
   rack-cors (= 2.0.0)
   rack-mini-profiler (>= 3.2.0)
   rack-timeout
-  rails (~> 7.0.8.4)
+  rails (~> 7.1)
   redis
   redis-namespace
   responders (>= 3.1.1)
@@ -960,6 +979,7 @@ DEPENDENCIES
   rspec-rails (>= 6.1.5)
   rspec_junit_formatter
   rubocop
+  rubocop-factory_bot
   rubocop-performance
   rubocop-rails
   rubocop-rspec
@@ -997,7 +1017,7 @@ DEPENDENCIES
   working_hours
 
 RUBY VERSION
-   ruby 3.3.3p89
+   ruby 3.4.4p34
 
 BUNDLED WITH
    2.5.16
diff --git a/app/builders/account_builder.rb b/app/builders/account_builder.rb
index 6f7980586..532487a1b 100644
--- a/app/builders/account_builder.rb
+++ b/app/builders/account_builder.rb
@@ -32,14 +32,7 @@ class AccountBuilder
   end
 
   def validate_email
-    raise InvalidEmail.new({ domain_blocked: domain_blocked }) if domain_blocked?
-
-    address = ValidEmail2::Address.new(@email)
-    if address.valid? && !address.disposable?
-      true
-    else
-      raise InvalidEmail.new({ valid: address.valid?, disposable: address.disposable? })
-    end
+    Account::SignUpEmailValidationService.new(@email).perform
   end
 
   def validate_user
@@ -81,21 +74,4 @@ class AccountBuilder
     @user.confirm if @confirmed
     @user.save!
   end
-
-  def domain_blocked?
-    domain = @email.split('@').last
-
-    blocked_domains.each do |blocked_domain|
-      return true if domain.match?(blocked_domain)
-    end
-
-    false
-  end
-
-  def blocked_domains
-    domains = GlobalConfigService.load('BLOCKED_EMAIL_DOMAINS', '')
-    return [] if domains.blank?
-
-    domains.split("\n").map(&:strip)
-  end
 end
diff --git a/app/builders/contact_inbox_builder.rb b/app/builders/contact_inbox_builder.rb
index ffa45db2e..788ae39d1 100644
--- a/app/builders/contact_inbox_builder.rb
+++ b/app/builders/contact_inbox_builder.rb
@@ -59,11 +59,13 @@ class ContactInboxBuilder
   end
 
   def create_contact_inbox
-    ::ContactInbox.create_with(hmac_verified: hmac_verified || false).find_or_create_by!(
+    attrs = {
       contact_id: @contact.id,
       inbox_id: @inbox.id,
       source_id: @source_id
-    )
+    }
+
+    ::ContactInbox.where(attrs).first_or_create!(hmac_verified: hmac_verified || false)
   rescue ActiveRecord::RecordNotUnique
     Rails.logger.info("[ContactInboxBuilder] RecordNotUnique #{@source_id} #{@contact.id} #{@inbox.id}")
     update_old_contact_inbox
diff --git a/app/controllers/devise_overrides/omniauth_callbacks_controller.rb b/app/controllers/devise_overrides/omniauth_callbacks_controller.rb
index 2b3ea9067..db312e94f 100644
--- a/app/controllers/devise_overrides/omniauth_callbacks_controller.rb
+++ b/app/controllers/devise_overrides/omniauth_callbacks_controller.rb
@@ -21,7 +21,7 @@ class DeviseOverrides::OmniauthCallbacksController < DeviseTokenAuth::OmniauthCa
 
   def sign_up_user
     return redirect_to login_page_url(error: 'no-account-found') unless account_signup_allowed?
-    return redirect_to login_page_url(error: 'business-account-only') unless validate_business_account?
+    return redirect_to login_page_url(error: 'business-account-only') unless validate_signup_email_is_business_domain?
 
     create_account_for_user
     token = @resource.send(:set_reset_password_token)
@@ -53,9 +53,11 @@ class DeviseOverrides::OmniauthCallbacksController < DeviseTokenAuth::OmniauthCa
     ).first
   end
 
-  def validate_business_account?
-    # return true if the user is a business account, false if it is a gmail account
-    auth_hash['info']['email'].downcase.exclude?('@gmail.com')
+  def validate_signup_email_is_business_domain?
+    # return true if the user is a business account, false if it is a blocked domain account
+    Account::SignUpEmailValidationService.new(auth_hash['info']['email']).perform
+  rescue CustomExceptions::Account::InvalidEmail
+    false
   end
 
   def create_account_for_user
diff --git a/app/javascript/dashboard/components-next/Contacts/ContactsCard/ContactDeleteSection.vue b/app/javascript/dashboard/components-next/Contacts/ContactsCard/ContactDeleteSection.vue
new file mode 100644
index 000000000..47b779b61
--- /dev/null
+++ b/app/javascript/dashboard/components-next/Contacts/ContactsCard/ContactDeleteSection.vue
@@ -0,0 +1,65 @@
+<script setup>
+import { ref } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useToggle } from '@vueuse/core';
+
+import Button from 'dashboard/components-next/button/Button.vue';
+import ConfirmContactDeleteDialog from 'dashboard/components-next/Contacts/ContactsForm/ConfirmContactDeleteDialog.vue';
+
+defineProps({
+  selectedContact: {
+    type: Object,
+    required: true,
+  },
+});
+
+const { t } = useI18n();
+
+const [showDeleteSection, toggleDeleteSection] = useToggle();
+const confirmDeleteContactDialogRef = ref(null);
+
+const openConfirmDeleteContactDialog = () => {
+  confirmDeleteContactDialogRef.value?.dialogRef.open();
+};
+</script>
+
+<template>
+  <div class="flex flex-col items-start border-t border-n-strong px-6 py-5">
+    <Button
+      :label="t('CONTACTS_LAYOUT.DETAILS.DELETE_CONTACT')"
+      sm
+      link
+      slate
+      class="hover:!no-underline text-n-slate-12"
+      icon="i-lucide-chevron-down"
+      trailing-icon
+      @click="toggleDeleteSection()"
+    />
+
+    <div
+      class="transition-all duration-300 ease-in-out grid w-full overflow-hidden"
+      :class="
+        showDeleteSection
+          ? 'grid-rows-[1fr] opacity-100 mt-2'
+          : 'grid-rows-[0fr] opacity-0 mt-0'
+      "
+    >
+      <div class="overflow-hidden min-h-0">
+        <span class="inline-flex text-n-slate-11 text-sm items-center gap-1">
+          {{ t('CONTACTS_LAYOUT.CARD.DELETE_CONTACT.MESSAGE') }}
+          <Button
+            :label="t('CONTACTS_LAYOUT.CARD.DELETE_CONTACT.BUTTON')"
+            sm
+            ruby
+            link
+            @click="openConfirmDeleteContactDialog()"
+          />
+        </span>
+      </div>
+    </div>
+  </div>
+  <ConfirmContactDeleteDialog
+    ref="confirmDeleteContactDialogRef"
+    :selected-contact="selectedContact"
+  />
+</template>
diff --git a/app/javascript/dashboard/components-next/Contacts/ContactsCard/ContactsCard.vue b/app/javascript/dashboard/components-next/Contacts/ContactsCard/ContactsCard.vue
index a3b0bf37c..b2b0dbfa0 100644
--- a/app/javascript/dashboard/components-next/Contacts/ContactsCard/ContactsCard.vue
+++ b/app/javascript/dashboard/components-next/Contacts/ContactsCard/ContactsCard.vue
@@ -7,6 +7,7 @@ import ContactsForm from 'dashboard/components-next/Contacts/ContactsForm/Contac
 import Button from 'dashboard/components-next/button/Button.vue';
 import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
 import Flag from 'dashboard/components-next/flag/Flag.vue';
+import ContactDeleteSection from 'dashboard/components-next/Contacts/ContactsCard/ContactDeleteSection.vue';
 import countries from 'shared/constants/countries';
 
 const props = defineProps({
@@ -149,15 +150,15 @@ const onClickViewDetails = () => emit('showContact', props.id);
     />
 
     <template #after>
-      <transition
-        enter-active-class="overflow-hidden transition-all duration-300 ease-out"
-        leave-active-class="overflow-hidden transition-all duration-300 ease-in"
-        enter-from-class="overflow-hidden opacity-0 max-h-0"
-        enter-to-class="opacity-100 max-h-[690px] sm:max-h-[470px] md:max-h-[410px]"
-        leave-from-class="opacity-100 max-h-[690px] sm:max-h-[470px] md:max-h-[410px]"
-        leave-to-class="overflow-hidden opacity-0 max-h-0"
+      <div
+        class="transition-all duration-500 ease-in-out grid overflow-hidden"
+        :class="
+          isExpanded
+            ? 'grid-rows-[1fr] opacity-100'
+            : 'grid-rows-[0fr] opacity-0'
+        "
       >
-        <div v-show="isExpanded" class="w-full">
+        <div class="overflow-hidden">
           <div class="flex flex-col gap-6 p-6 border-t border-n-strong">
             <ContactsForm
               ref="contactsFormRef"
@@ -176,8 +177,14 @@ const onClickViewDetails = () => emit('showContact', props.id);
               />
             </div>
           </div>
+          <ContactDeleteSection
+            :selected-contact="{
+              id: props.id,
+              name: props.name,
+            }"
+          />
         </div>
-      </transition>
+      </div>
     </template>
   </CardLayout>
 </template>
diff --git a/app/javascript/dashboard/components-next/Contacts/ContactsForm/ConfirmContactDeleteDialog.vue b/app/javascript/dashboard/components-next/Contacts/ContactsForm/ConfirmContactDeleteDialog.vue
index d9c0deb1b..f43a50883 100644
--- a/app/javascript/dashboard/components-next/Contacts/ContactsForm/ConfirmContactDeleteDialog.vue
+++ b/app/javascript/dashboard/components-next/Contacts/ContactsForm/ConfirmContactDeleteDialog.vue
@@ -47,11 +47,7 @@ defineExpose({ dialogRef });
     ref="dialogRef"
     type="alert"
     :title="t('CONTACTS_LAYOUT.DETAILS.DELETE_DIALOG.TITLE')"
-    :description="
-      t('CONTACTS_LAYOUT.DETAILS.DELETE_DIALOG.DESCRIPTION', {
-        contactName: props.selectedContact.name,
-      })
-    "
+    :description="t('CONTACTS_LAYOUT.DETAILS.DELETE_DIALOG.DESCRIPTION')"
     :confirm-button-label="t('CONTACTS_LAYOUT.DETAILS.DELETE_DIALOG.CONFIRM')"
     @confirm="handleDialogConfirm"
   />
diff --git a/app/javascript/dashboard/components-next/button/Button.vue b/app/javascript/dashboard/components-next/button/Button.vue
index c54bd395a..dde1d3d9a 100644
--- a/app/javascript/dashboard/components-next/button/Button.vue
+++ b/app/javascript/dashboard/components-next/button/Button.vue
@@ -117,7 +117,7 @@ const STYLE_CONFIG = {
         'text-n-ruby-11 hover:enabled:bg-n-ruby-9/10 focus-visible:bg-n-ruby-9/10 outline-n-ruby-8',
       ghost:
         'text-n-ruby-11 hover:enabled:bg-n-alpha-2 focus-visible:bg-n-alpha-2 outline-transparent',
-      link: 'text-n-ruby-9 hover:enabled:underline focus-visible:underline outline-transparent',
+      link: 'text-n-ruby-9 dark:text-n-ruby-11 hover:enabled:underline focus-visible:underline outline-transparent',
     },
     amber: {
       solid:
diff --git a/app/javascript/dashboard/components-next/copilot/CopilotHeader.story.vue b/app/javascript/dashboard/components-next/copilot/CopilotHeader.story.vue
new file mode 100644
index 000000000..78a345093
--- /dev/null
+++ b/app/javascript/dashboard/components-next/copilot/CopilotHeader.story.vue
@@ -0,0 +1,21 @@
+<script setup>
+import CopilotHeader from './CopilotHeader.vue';
+</script>
+
+<template>
+  <Story
+    title="Captain/Copilot/CopilotHeader"
+    :layout="{ type: 'grid', width: '800px' }"
+  >
+    <!-- Default State -->
+    <Variant title="Default State">
+      <CopilotHeader />
+    </Variant>
+
+    <!-- With New Conversation Button -->
+    <Variant title="With New Conversation Button">
+      <!-- eslint-disable-next-line vue/prefer-true-attribute-shorthand -->
+      <CopilotHeader :has-messages="true" />
+    </Variant>
+  </Story>
+</template>
diff --git a/app/javascript/dashboard/components-next/copilot/CopilotHeader.vue b/app/javascript/dashboard/components-next/copilot/CopilotHeader.vue
index 91e9d4e60..c7a8696f3 100644
--- a/app/javascript/dashboard/components-next/copilot/CopilotHeader.vue
+++ b/app/javascript/dashboard/components-next/copilot/CopilotHeader.vue
@@ -1,13 +1,11 @@
 <script setup>
 import Button from '../button/Button.vue';
-
 defineProps({
   hasMessages: {
     type: Boolean,
     default: false,
   },
 });
-
 defineEmits(['reset', 'close']);
 </script>
 
@@ -25,16 +23,9 @@ defineEmits(['reset', 'close']);
           icon="i-lucide-plus"
           ghost
           sm
-          tooltip-text="Create a new conversation"
           @click="$emit('reset')"
         />
-        <Button
-          icon="i-lucide-x"
-          ghost
-          sm
-          tooltip-text="Close Copilot"
-          @click="$emit('close')"
-        />
+        <Button icon="i-lucide-x" ghost sm @click="$emit('close')" />
       </div>
     </div>
   </div>
diff --git a/app/javascript/dashboard/components-next/copilot/CopilotInput.vue b/app/javascript/dashboard/components-next/copilot/CopilotInput.vue
index f222845fc..c8f1a0056 100644
--- a/app/javascript/dashboard/components-next/copilot/CopilotInput.vue
+++ b/app/javascript/dashboard/components-next/copilot/CopilotInput.vue
@@ -18,11 +18,11 @@ const sendMessage = () => {
       v-model="message"
       type="text"
       :placeholder="$t('CAPTAIN.COPILOT.SEND_MESSAGE')"
-      class="w-full reset-base bg-n-alpha-3 px-4 py-3 pr-12 text-n-slate-11 text-sm border border-n-weak rounded-lg focus:outline-none focus:ring-1 focus:ring-n-blue-11 focus:border-n-blue-11"
+      class="w-full reset-base bg-n-alpha-3 ltr:pl-4 ltr:pr-12 rtl:pl-12 rtl:pr-4 py-3 text-n-slate-11 text-sm border border-n-weak rounded-lg focus:outline-none focus:ring-1 focus:ring-n-blue-11 focus:border-n-blue-11"
       @keyup.enter="sendMessage"
     />
     <button
-      class="absolute right-1 top-1/2 -translate-y-1/2 h-9 w-10 flex items-center justify-center text-n-slate-11 hover:text-n-blue-11"
+      class="absolute ltr:right-1 rtl:left-1 top-1/2 -translate-y-1/2 h-9 w-10 flex items-center justify-center text-n-slate-11 hover:text-n-blue-11"
       type="submit"
     >
       <i class="i-ph-arrow-up" />
diff --git a/app/javascript/dashboard/components-next/copilot/CopilotThinkingBlock.vue b/app/javascript/dashboard/components-next/copilot/CopilotThinkingBlock.vue
new file mode 100644
index 000000000..59e627f8d
--- /dev/null
+++ b/app/javascript/dashboard/components-next/copilot/CopilotThinkingBlock.vue
@@ -0,0 +1,25 @@
+<script setup>
+import Icon from '../../components-next/icon/Icon.vue';
+defineProps({
+  content: {
+    type: String,
+    required: true,
+  },
+});
+</script>
+
+<template>
+  <div
+    class="flex flex-col gap-2 p-3 rounded-lg bg-n-background/50 border border-n-weak hover:bg-n-background/80 transition-colors duration-200"
+  >
+    <div class="flex items-start gap-2">
+      <Icon
+        icon="i-lucide-sparkles"
+        class="w-4 h-4 mt-0.5 flex-shrink-0 text-n-slate-9"
+      />
+      <div class="text-sm text-n-slate-11">
+        {{ content }}
+      </div>
+    </div>
+  </div>
+</template>
diff --git a/app/javascript/dashboard/components-next/copilot/CopilotThinkingGroup.story.vue b/app/javascript/dashboard/components-next/copilot/CopilotThinkingGroup.story.vue
new file mode 100644
index 000000000..098316dbc
--- /dev/null
+++ b/app/javascript/dashboard/components-next/copilot/CopilotThinkingGroup.story.vue
@@ -0,0 +1,34 @@
+<script setup>
+import CopilotThinkingGroup from './CopilotThinkingGroup.vue';
+
+const messages = [
+  {
+    id: 1,
+    content: 'Analyzing the user query',
+    reasoning: 'Breaking down the request into actionable steps',
+  },
+  {
+    id: 2,
+    content: 'Searching codebase',
+    reasoning: 'Looking for relevant files and functions',
+  },
+  {
+    id: 3,
+    content: 'Generating response',
+    reasoning: 'Composing a helpful and accurate answer',
+  },
+];
+</script>
+
+<template>
+  <Story title="Captain/Copilot/CopilotThinkingGroup" group="components">
+    <Variant title="Default">
+      <CopilotThinkingGroup :messages="messages" />
+    </Variant>
+
+    <Variant title="With Default Collapsed">
+      <!-- eslint-disable-next-line -->
+      <CopilotThinkingGroup :messages="messages" :default-collapsed="true" />
+    </Variant>
+  </Story>
+</template>
diff --git a/app/javascript/dashboard/components-next/copilot/CopilotThinkingGroup.vue b/app/javascript/dashboard/components-next/copilot/CopilotThinkingGroup.vue
index 9ded2c0f3..c34b5b35a 100644
--- a/app/javascript/dashboard/components-next/copilot/CopilotThinkingGroup.vue
+++ b/app/javascript/dashboard/components-next/copilot/CopilotThinkingGroup.vue
@@ -2,19 +2,19 @@
 import { ref, watch, computed } from 'vue';
 import { useI18n } from 'vue-i18n';
 import Icon from '../icon/Icon.vue';
-import CopilotThinkingBlock from 'dashboard/components/copilot/CopilotThinkingBlock.vue';
+import CopilotThinkingBlock from './CopilotThinkingBlock.vue';
 
 const props = defineProps({
   messages: { type: Array, required: true },
-  hasAssistantMessageAfter: { type: Boolean, default: false },
+  defaultCollapsed: { type: Boolean, default: false },
 });
 const { t } = useI18n();
-const isExpanded = ref(!props.hasAssistantMessageAfter);
+const isExpanded = ref(!props.defaultCollapsed);
 
 const thinkingCount = computed(() => props.messages.length);
 
 watch(
-  () => props.hasAssistantMessageAfter,
+  () => props.defaultCollapsed,
   newValue => {
     if (newValue) {
       isExpanded.value = false;
diff --git a/app/javascript/dashboard/i18n/locale/en/contact.json b/app/javascript/dashboard/i18n/locale/en/contact.json
index fc4509809..4c599ffe8 100644
--- a/app/javascript/dashboard/i18n/locale/en/contact.json
+++ b/app/javascript/dashboard/i18n/locale/en/contact.json
@@ -458,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -467,7 +471,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Confirm Deletion",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Yes, Delete",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
diff --git a/app/mailboxes/application_mailbox.rb b/app/mailboxes/application_mailbox.rb
index 4fe931b9f..9fc7a435d 100644
--- a/app/mailboxes/application_mailbox.rb
+++ b/app/mailboxes/application_mailbox.rb
@@ -31,7 +31,7 @@ class ApplicationMailbox < ActionMailbox::Base
     end
 
     def in_reply_to_matches?(in_reply_to)
-      Array.wrap(in_reply_to).any? { _1.match?(CONVERSATION_MESSAGE_ID_PATTERN) }
+      Array.wrap(in_reply_to).any? { it.match?(CONVERSATION_MESSAGE_ID_PATTERN) }
     end
 
     # checks if follow this pattern  send it to reply_mailbox
diff --git a/app/models/account.rb b/app/models/account.rb
index 1664ce29b..fb156511b 100644
--- a/app/models/account.rb
+++ b/app/models/account.rb
@@ -97,8 +97,8 @@ class Account < ApplicationRecord
 
   has_one_attached :contacts_export
 
-  enum locale: LANGUAGES_CONFIG.map { |key, val| [val[:iso_639_1_code], key] }.to_h
-  enum status: { active: 0, suspended: 1 }
+  enum :locale, LANGUAGES_CONFIG.map { |key, val| [val[:iso_639_1_code], key] }.to_h, prefix: true
+  enum :status, { active: 0, suspended: 1 }
 
   scope :with_auto_resolve, -> { where("(settings ->> 'auto_resolve_after')::int IS NOT NULL") }
 
diff --git a/app/models/conversation.rb b/app/models/conversation.rb
index bcb79c05b..3f1a20037 100644
--- a/app/models/conversation.rb
+++ b/app/models/conversation.rb
@@ -128,6 +128,12 @@ class Conversation < ApplicationRecord
     additional_attributes&.dig('conversation_language')
   end
 
+  # Be aware: The precision of created_at and last_activity_at may differ from Ruby's Time precision.
+  # Our DB column (see schema) stores timestamps with second-level precision (no microseconds), so
+  # if you assign a Ruby Time with microseconds, the DB will truncate it. This may cause subtle differences
+  # if you compare or copy these values in Ruby, also in our specs
+  # So in specs rely on to be_with(1.second) instead of to eq()
+  # TODO: Migrate to use a timestamp with microsecond precision
   def last_activity_at
     self[:last_activity_at] || created_at
   end
diff --git a/app/models/email_template.rb b/app/models/email_template.rb
index 5891626a4..57db7a94c 100644
--- a/app/models/email_template.rb
+++ b/app/models/email_template.rb
@@ -16,8 +16,8 @@
 #  index_email_templates_on_name_and_account_id  (name,account_id) UNIQUE
 #
 class EmailTemplate < ApplicationRecord
-  enum locale: LANGUAGES_CONFIG.map { |key, val| [val[:iso_639_1_code], key] }.to_h
-  enum template_type: { layout: 0, content: 1 }
+  enum :locale, LANGUAGES_CONFIG.map { |key, val| [val[:iso_639_1_code], key] }.to_h, prefix: true
+  enum :template_type, { layout: 0, content: 1 }
   belongs_to :account, optional: true
 
   validates :name, uniqueness: { scope: :account }
diff --git a/app/models/installation_config.rb b/app/models/installation_config.rb
index f1603e4ca..5ea438916 100644
--- a/app/models/installation_config.rb
+++ b/app/models/installation_config.rb
@@ -19,7 +19,7 @@ class InstallationConfig < ApplicationRecord
   # https://discuss.rubyonrails.org/t/cve-2022-32224-possible-rce-escalation-bug-with-serialized-columns-in-active-record/81017
   # FIX ME : fixes breakage of installation config. we need to migrate.
   # Fix configuration in application.rb
-  serialize :serialized_value, ActiveSupport::HashWithIndifferentAccess
+  serialize :serialized_value, coder: YAML, type: ActiveSupport::HashWithIndifferentAccess
 
   before_validation :set_lock
   validates :name, presence: true
@@ -32,6 +32,10 @@ class InstallationConfig < ApplicationRecord
   after_commit :clear_cache
 
   def value
+    # This is an extra hack again cause of the YAML serialization, in case of new object initialization in super admin
+    # It was throwing error as the default value of column '{}' was failing in deserialization.
+    return {}.with_indifferent_access if new_record? && @attributes['serialized_value']&.value_before_type_cast == '{}'
+
     serialized_value[:value]
   end
 
diff --git a/app/models/user.rb b/app/models/user.rb
index 5594b0ca6..d1907362a 100644
--- a/app/models/user.rb
+++ b/app/models/user.rb
@@ -109,8 +109,8 @@ class User < ApplicationRecord
     self.email = email.try(:downcase)
   end
 
-  def send_devise_notification(notification, *args)
-    devise_mailer.with(account: Current.account).send(notification, self, *args).deliver_later
+  def send_devise_notification(notification, *)
+    devise_mailer.with(account: Current.account).send(notification, self, *).deliver_later
   end
 
   def set_password_and_uid
diff --git a/app/services/account/sign_up_email_validation_service.rb b/app/services/account/sign_up_email_validation_service.rb
new file mode 100644
index 000000000..8889145b2
--- /dev/null
+++ b/app/services/account/sign_up_email_validation_service.rb
@@ -0,0 +1,36 @@
+# frozen_string_literal: true
+
+class Account::SignUpEmailValidationService
+  include CustomExceptions::Account
+  attr_reader :email
+
+  def initialize(email)
+    @email = email
+  end
+
+  def perform
+    address = ValidEmail2::Address.new(email)
+
+    raise InvalidEmail.new({ valid: false, disposable: nil }) unless address.valid?
+
+    raise InvalidEmail.new({ domain_blocked: true }) if domain_blocked?
+
+    raise InvalidEmail.new({ valid: true, disposable: true }) if address.disposable?
+
+    true
+  end
+
+  private
+
+  def domain_blocked?
+    domain = email.split('@').last&.downcase
+    blocked_domains.any? { |blocked_domain| domain.match?(blocked_domain.downcase) }
+  end
+
+  def blocked_domains
+    domains = GlobalConfigService.load('BLOCKED_EMAIL_DOMAINS', '')
+    return [] if domains.blank?
+
+    domains.split("\n").map(&:strip)
+  end
+end
diff --git a/app/services/message_templates/template/csat_survey.rb b/app/services/message_templates/template/csat_survey.rb
index 3a7ca2605..dd9cf3bd6 100644
--- a/app/services/message_templates/template/csat_survey.rb
+++ b/app/services/message_templates/template/csat_survey.rb
@@ -12,7 +12,6 @@ class MessageTemplates::Template::CsatSurvey
   private
 
   delegate :contact, :account, :inbox, to: :conversation
-  delegate :csat_config, to: :inbox
 
   def should_send_csat_survey?
     return true unless survey_rules_configured?
diff --git a/app/services/twilio/incoming_message_service.rb b/app/services/twilio/incoming_message_service.rb
index 7a335c87d..c38577599 100644
--- a/app/services/twilio/incoming_message_service.rb
+++ b/app/services/twilio/incoming_message_service.rb
@@ -137,14 +137,19 @@ class Twilio::IncomingMessageService
   end
 
   def download_with_auth(media_url)
-    Down.download(
-      media_url,
-      http_basic_authentication: [twilio_channel.account_sid, twilio_channel.auth_token || twilio_channel.api_key_sid]
-    )
+    auth_credentials = if twilio_channel.api_key_sid.present?
+                         # When using api_key_sid, the auth token should be the api_secret_key
+                         [twilio_channel.api_key_sid, twilio_channel.auth_token]
+                       else
+                         # When using account_sid, the auth token is the account's auth token
+                         [twilio_channel.account_sid, twilio_channel.auth_token]
+                       end
+
+    Down.download(media_url, http_basic_authentication: auth_credentials)
   end
 
   def handle_download_attachment_error(error, media_url)
-    Rails.logger.info "Error downloading attachment from Twilio: #{error.message}: Retrying"
+    Rails.logger.info "Error downloading attachment from Twilio: #{error.message}: Retrying without auth"
     Down.download(media_url)
   rescue StandardError => e
     Rails.logger.info "Error downloading attachment from Twilio: #{e.message}: Skipping"
diff --git a/deployment/chatwoot-web.1.service b/deployment/chatwoot-web.1.service
index 049ec85db..0d1d33804 100644
--- a/deployment/chatwoot-web.1.service
+++ b/deployment/chatwoot-web.1.service
@@ -16,10 +16,10 @@ KillMode=mixed
 StandardInput=null
 SyslogIdentifier=%p
 
-Environment="PATH=/home/chatwoot/.rvm/gems/ruby-3.3.3/bin:/home/chatwoot/.rvm/gems/ruby-3.3.3@global/bin:/home/chatwoot/.rvm/rubies/ruby-3.3.3/bin:/home/chatwoot/.rvm/bin:/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/snap/bin:/home/chatwoot/.rvm/bin:/home/chatwoot/.rvm/bin"
+Environment="PATH=/home/chatwoot/.rvm/gems/ruby-3.4.4/bin:/home/chatwoot/.rvm/gems/ruby-3.4.4@global/bin:/home/chatwoot/.rvm/rubies/ruby-3.4.4/bin:/home/chatwoot/.rvm/bin:/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/snap/bin:/home/chatwoot/.rvm/bin:/home/chatwoot/.rvm/bin"
 Environment="PORT=3000"
 Environment="RAILS_ENV=production"
 Environment="NODE_ENV=production"
 Environment="RAILS_LOG_TO_STDOUT=true"
-Environment="GEM_HOME=/home/chatwoot/.rvm/gems/ruby-3.3.3"
-Environment="GEM_PATH=/home/chatwoot/.rvm/gems/ruby-3.3.3:/home/chatwoot/.rvm/gems/ruby-3.3.3@global"
+Environment="GEM_HOME=/home/chatwoot/.rvm/gems/ruby-3.4.4"
+Environment="GEM_PATH=/home/chatwoot/.rvm/gems/ruby-3.4.4:/home/chatwoot/.rvm/gems/ruby-3.4.4@global"
diff --git a/deployment/chatwoot-worker.1.service b/deployment/chatwoot-worker.1.service
index 04ee83a69..ea893d20c 100644
--- a/deployment/chatwoot-worker.1.service
+++ b/deployment/chatwoot-worker.1.service
@@ -21,10 +21,10 @@ MemoryHigh=1.4G
 MemorySwapMax=0
 OOMPolicy=stop
 
-Environment="PATH=/home/chatwoot/.rvm/gems/ruby-3.3.3/bin:/home/chatwoot/.rvm/gems/ruby-3.3.3@global/bin:/home/chatwoot/.rvm/rubies/ruby-3.3.3/bin:/home/chatwoot/.rvm/bin:/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/snap/bin:/home/chatwoot/.rvm/bin:/home/chatwoot/.rvm/bin"
+Environment="PATH=/home/chatwoot/.rvm/gems/ruby-3.4.4/bin:/home/chatwoot/.rvm/gems/ruby-3.4.4@global/bin:/home/chatwoot/.rvm/rubies/ruby-3.4.4/bin:/home/chatwoot/.rvm/bin:/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/snap/bin:/home/chatwoot/.rvm/bin:/home/chatwoot/.rvm/bin"
 Environment="PORT=3000"
 Environment="RAILS_ENV=production"
 Environment="NODE_ENV=production"
 Environment="RAILS_LOG_TO_STDOUT=true"
-Environment="GEM_HOME=/home/chatwoot/.rvm/gems/ruby-3.3.3"
-Environment="GEM_PATH=/home/chatwoot/.rvm/gems/ruby-3.3.3:/home/chatwoot/.rvm/gems/ruby-3.3.3@global"
+Environment="GEM_HOME=/home/chatwoot/.rvm/gems/ruby-3.4.4"
+Environment="GEM_PATH=/home/chatwoot/.rvm/gems/ruby-3.4.4:/home/chatwoot/.rvm/gems/ruby-3.4.4@global"
diff --git a/deployment/setup_20.04.sh b/deployment/setup_20.04.sh
index 7809b6d0e..75320bbd3 100644
--- a/deployment/setup_20.04.sh
+++ b/deployment/setup_20.04.sh
@@ -338,8 +338,8 @@ function setup_chatwoot() {
   sudo -i -u chatwoot << EOF
   rvm --version
   rvm autolibs disable
-  rvm install "ruby-3.3.3"
-  rvm use 3.3.3 --default
+  rvm install "ruby-3.4.4"
+  rvm use 3.4.4 --default
 
   git clone https://github.com/chatwoot/chatwoot.git
   cd chatwoot
diff --git a/docker/Dockerfile b/docker/Dockerfile
index 008884ce1..2d753337d 100644
--- a/docker/Dockerfile
+++ b/docker/Dockerfile
@@ -1,6 +1,6 @@
 # pre-build stage
 FROM node:23-alpine as node
-FROM ruby:3.3.3-alpine3.19 AS pre-builder
+FROM ruby:3.4.4-alpine3.21 AS pre-builder
 
 ARG NODE_VERSION="23.7.0"
 ARG PNPM_VERSION="10.2.0"
@@ -90,13 +90,13 @@ RUN if [ "$RAILS_ENV" = "production" ]; then \
 RUN git rev-parse HEAD > /app/.git_sha
 
 # Remove unnecessary files
-RUN rm -rf /gems/ruby/3.3.0/cache/*.gem \
-  && find /gems/ruby/3.3.0/gems/ \( -name "*.c" -o -name "*.o" \) -delete \
+RUN rm -rf /gems/ruby/3.4.0/cache/*.gem \
+  && find /gems/ruby/3.4.0/gems/ \( -name "*.c" -o -name "*.o" \) -delete \
   && rm -rf .git \
   && rm .gitignore
 
 # final build stage
-FROM ruby:3.3.3-alpine3.19
+FROM ruby:3.4.4-alpine3.21
 
 ARG NODE_VERSION="23.7.0"
 ARG PNPM_VERSION="10.2.0"
diff --git a/enterprise/app/controllers/api/v1/accounts/custom_roles_controller.rb b/enterprise/app/controllers/api/v1/accounts/custom_roles_controller.rb
index 01650a7de..2d6823b90 100644
--- a/enterprise/app/controllers/api/v1/accounts/custom_roles_controller.rb
+++ b/enterprise/app/controllers/api/v1/accounts/custom_roles_controller.rb
@@ -6,12 +6,12 @@ class Api::V1::Accounts::CustomRolesController < Api::V1::Accounts::EnterpriseAc
     @custom_roles = Current.account.custom_roles
   end
 
+  def show; end
+
   def create
     @custom_role = Current.account.custom_roles.create!(permitted_params)
   end
 
-  def show; end
-
   def update
     @custom_role.update!(permitted_params)
   end
diff --git a/enterprise/app/controllers/api/v1/accounts/sla_policies_controller.rb b/enterprise/app/controllers/api/v1/accounts/sla_policies_controller.rb
index e64256bc7..ec879b042 100644
--- a/enterprise/app/controllers/api/v1/accounts/sla_policies_controller.rb
+++ b/enterprise/app/controllers/api/v1/accounts/sla_policies_controller.rb
@@ -6,12 +6,12 @@ class Api::V1::Accounts::SlaPoliciesController < Api::V1::Accounts::EnterpriseAc
     @sla_policies = Current.account.sla_policies
   end
 
+  def show; end
+
   def create
     @sla_policy = Current.account.sla_policies.create!(permitted_params)
   end
 
-  def show; end
-
   def update
     @sla_policy.update!(permitted_params)
   end
diff --git a/enterprise/app/jobs/captain/conversation/response_builder_job.rb b/enterprise/app/jobs/captain/conversation/response_builder_job.rb
index 39a12b662..c661caebe 100644
--- a/enterprise/app/jobs/captain/conversation/response_builder_job.rb
+++ b/enterprise/app/jobs/captain/conversation/response_builder_job.rb
@@ -50,7 +50,7 @@ class Captain::Conversation::ResponseBuilderJob < ApplicationJob
   def message_content(message)
     return message.content if message.content.present?
 
-    'User has shared an attachment' if message.attachments.any?
+    return 'User has shared an attachment' if message.attachments.any?
 
     'User has shared a message without content'
   end
diff --git a/enterprise/app/services/captain/tool_registry_service.rb b/enterprise/app/services/captain/tool_registry_service.rb
index f2c234060..4841a29e4 100644
--- a/enterprise/app/services/captain/tool_registry_service.rb
+++ b/enterprise/app/services/captain/tool_registry_service.rb
@@ -15,9 +15,9 @@ class Captain::ToolRegistryService
     @registered_tools << tool.to_registry_format
   end
 
-  def method_missing(method_name, *arguments)
+  def method_missing(method_name, *)
     if @tools.key?(method_name.to_s)
-      @tools[method_name.to_s].execute(*arguments)
+      @tools[method_name.to_s].execute(*)
     else
       super
     end
diff --git a/spec/builders/account_builder_spec.rb b/spec/builders/account_builder_spec.rb
new file mode 100644
index 000000000..86cb4cf73
--- /dev/null
+++ b/spec/builders/account_builder_spec.rb
@@ -0,0 +1,57 @@
+# frozen_string_literal: true
+
+require 'rails_helper'
+
+RSpec.describe AccountBuilder do
+  let(:email) { 'user@example.com' }
+  let(:user_password) { 'Password123!' }
+  let(:account_name) { 'Test Account' }
+  let(:user_full_name) { 'Test User' }
+  let(:validation_service) { instance_double(Account::SignUpEmailValidationService, perform: true) }
+  let(:account_builder) do
+    described_class.new(
+      account_name: account_name,
+      email: email,
+      user_full_name: user_full_name,
+      user_password: user_password,
+      confirmed: true
+    )
+  end
+
+  # Mock the email validation service
+  before do
+    allow(Account::SignUpEmailValidationService).to receive(:new).with(email).and_return(validation_service)
+  end
+
+  describe '#perform' do
+    context 'when valid params are passed' do
+      it 'creates a new account with correct name' do
+        _user, account = account_builder.perform
+        expect(account).to be_an(Account)
+        expect(account.name).to eq(account_name)
+      end
+
+      it 'creates a new confirmed user with correct details' do
+        user, _account = account_builder.perform
+        expect(user).to be_a(User)
+        expect(user.email).to eq(email)
+        expect(user.name).to eq(user_full_name)
+        expect(user.confirmed?).to be(true)
+      end
+
+      it 'links user to account as administrator' do
+        user, account = account_builder.perform
+        expect(user.account_users.first.role).to eq('administrator')
+        expect(user.accounts.first).to eq(account)
+      end
+
+      it 'increments the counts of models' do
+        expect do
+          account_builder.perform
+        end.to change(Account, :count).by(1)
+           .and change(User, :count).by(1)
+           .and change(AccountUser, :count).by(1)
+      end
+    end
+  end
+end
diff --git a/spec/builders/v2/reports/conversations/report_builder_spec.rb b/spec/builders/v2/reports/conversations/report_builder_spec.rb
index d3cde98e6..db7a0ac45 100644
--- a/spec/builders/v2/reports/conversations/report_builder_spec.rb
+++ b/spec/builders/v2/reports/conversations/report_builder_spec.rb
@@ -33,12 +33,12 @@ describe V2::Reports::Conversations::ReportBuilder do
   end
 
   describe '#timeseries' do
-    include_examples 'valid metric handler', 'avg_first_response_time', :timeseries, V2::Reports::Timeseries::AverageReportBuilder
-    include_examples 'valid metric handler', 'conversations_count', :timeseries, V2::Reports::Timeseries::CountReportBuilder
+    it_behaves_like 'valid metric handler', 'avg_first_response_time', :timeseries, V2::Reports::Timeseries::AverageReportBuilder
+    it_behaves_like 'valid metric handler', 'conversations_count', :timeseries, V2::Reports::Timeseries::CountReportBuilder
   end
 
   describe '#aggregate_value' do
-    include_examples 'valid metric handler', 'avg_first_response_time', :aggregate_value, V2::Reports::Timeseries::AverageReportBuilder
-    include_examples 'valid metric handler', 'conversations_count', :aggregate_value, V2::Reports::Timeseries::CountReportBuilder
+    it_behaves_like 'valid metric handler', 'avg_first_response_time', :aggregate_value, V2::Reports::Timeseries::AverageReportBuilder
+    it_behaves_like 'valid metric handler', 'conversations_count', :aggregate_value, V2::Reports::Timeseries::CountReportBuilder
   end
 end
diff --git a/spec/controllers/devise/omniauth_callbacks_controller_spec.rb b/spec/controllers/devise/omniauth_callbacks_controller_spec.rb
index 3513b9c34..0a9c82f53 100644
--- a/spec/controllers/devise/omniauth_callbacks_controller_spec.rb
+++ b/spec/controllers/devise/omniauth_callbacks_controller_spec.rb
@@ -3,6 +3,7 @@ require 'rails_helper'
 RSpec.describe 'DeviseOverrides::OmniauthCallbacksController', type: :request do
   let(:account_builder) { double }
   let(:user_double) { object_double(:user) }
+  let(:email_validation_service) { instance_double(Account::SignUpEmailValidationService) }
 
   def set_omniauth_config(for_email = 'test@example.com')
     OmniAuth.config.test_mode = true
@@ -17,13 +18,18 @@ RSpec.describe 'DeviseOverrides::OmniauthCallbacksController', type: :request do
     )
   end
 
+  before do
+    allow(Account::SignUpEmailValidationService).to receive(:new).and_return(email_validation_service)
+  end
+
   describe '#omniauth_sucess' do
     it 'allows signup' do
-      with_modified_env ENABLE_ACCOUNT_SIGNUP: 'true' do
+      with_modified_env ENABLE_ACCOUNT_SIGNUP: 'true', FRONTEND_URL: 'http://www.example.com' do
         set_omniauth_config('test_not_preset@example.com')
         allow(AccountBuilder).to receive(:new).and_return(account_builder)
         allow(account_builder).to receive(:perform).and_return(user_double)
         allow(Avatar::AvatarFromUrlJob).to receive(:perform_later).and_return(true)
+        allow(email_validation_service).to receive(:perform).and_return(true)
 
         get '/omniauth/google_oauth2/callback'
 
@@ -43,8 +49,10 @@ RSpec.describe 'DeviseOverrides::OmniauthCallbacksController', type: :request do
     end
 
     it 'blocks personal accounts signup' do
-      with_modified_env ENABLE_ACCOUNT_SIGNUP: 'true' do
+      with_modified_env ENABLE_ACCOUNT_SIGNUP: 'true', FRONTEND_URL: 'http://www.example.com' do
         set_omniauth_config('personal@gmail.com')
+        allow(email_validation_service).to receive(:perform).and_raise(CustomExceptions::Account::InvalidEmail.new({ valid: false, disposable: nil }))
+
         get '/omniauth/google_oauth2/callback'
 
         # expect a 302 redirect to auth/google_oauth2/callback
@@ -57,10 +65,13 @@ RSpec.describe 'DeviseOverrides::OmniauthCallbacksController', type: :request do
     end
 
     it 'blocks personal accounts signup with different Gmail case variations' do
-      with_modified_env ENABLE_ACCOUNT_SIGNUP: 'true' do
+      with_modified_env ENABLE_ACCOUNT_SIGNUP: 'true', FRONTEND_URL: 'http://www.example.com' do
         # Test different case variations of Gmail
         ['personal@Gmail.com', 'personal@GMAIL.com', 'personal@Gmail.COM'].each do |email|
           set_omniauth_config(email)
+          allow(email_validation_service).to receive(:perform).and_raise(CustomExceptions::Account::InvalidEmail.new({ valid: false,
+                                                                                                                       disposable: nil }))
+
           get '/omniauth/google_oauth2/callback'
 
           # expect a 302 redirect to auth/google_oauth2/callback
@@ -76,8 +87,10 @@ RSpec.describe 'DeviseOverrides::OmniauthCallbacksController', type: :request do
     # This test does not affect line coverage, but it is important to ensure that the logic
     # does not allow any signup if the ENV explicitly disables it
     it 'blocks signup if ENV disabled' do
-      with_modified_env ENABLE_ACCOUNT_SIGNUP: 'false' do
+      with_modified_env ENABLE_ACCOUNT_SIGNUP: 'false', FRONTEND_URL: 'http://www.example.com' do
         set_omniauth_config('does-not-exist-for-sure@example.com')
+        allow(email_validation_service).to receive(:perform).and_return(true)
+
         get '/omniauth/google_oauth2/callback'
 
         # expect a 302 redirect to auth/google_oauth2/callback
@@ -90,38 +103,42 @@ RSpec.describe 'DeviseOverrides::OmniauthCallbacksController', type: :request do
     end
 
     it 'allows login' do
-      create(:user, email: 'test@example.com')
-      set_omniauth_config('test@example.com')
+      with_modified_env FRONTEND_URL: 'http://www.example.com' do
+        create(:user, email: 'test@example.com')
+        set_omniauth_config('test@example.com')
 
-      get '/omniauth/google_oauth2/callback'
-      # expect a 302 redirect to auth/google_oauth2/callback
-      expect(response).to redirect_to('http://www.example.com/auth/google_oauth2/callback')
+        get '/omniauth/google_oauth2/callback'
+        # expect a 302 redirect to auth/google_oauth2/callback
+        expect(response).to redirect_to('http://www.example.com/auth/google_oauth2/callback')
 
-      follow_redirect!
-      expect(response).to redirect_to(%r{/app/login\?email=.+&sso_auth_token=.+$})
+        follow_redirect!
+        expect(response).to redirect_to(%r{/app/login\?email=.+&sso_auth_token=.+$})
 
-      # expect app/login page to respond with 200 and render
-      follow_redirect!
-      expect(response).to have_http_status(:ok)
+        # expect app/login page to respond with 200 and render
+        follow_redirect!
+        expect(response).to have_http_status(:ok)
+      end
     end
 
     # from a line coverage point of view this may seem redundant
     # but to ensure that the logic allows for existing users even if they have a gmail account
     # we need to test this explicitly
     it 'allows personal account login' do
-      create(:user, email: 'personal-existing@gmail.com')
-      set_omniauth_config('personal-existing@gmail.com')
+      with_modified_env FRONTEND_URL: 'http://www.example.com' do
+        create(:user, email: 'personal-existing@gmail.com')
+        set_omniauth_config('personal-existing@gmail.com')
 
-      get '/omniauth/google_oauth2/callback'
-      # expect a 302 redirect to auth/google_oauth2/callback
-      expect(response).to redirect_to('http://www.example.com/auth/google_oauth2/callback')
+        get '/omniauth/google_oauth2/callback'
+        # expect a 302 redirect to auth/google_oauth2/callback
+        expect(response).to redirect_to('http://www.example.com/auth/google_oauth2/callback')
 
-      follow_redirect!
-      expect(response).to redirect_to(%r{/app/login\?email=.+&sso_auth_token=.+$})
+        follow_redirect!
+        expect(response).to redirect_to(%r{/app/login\?email=.+&sso_auth_token=.+$})
 
-      # expect app/login page to respond with 200 and render
-      follow_redirect!
-      expect(response).to have_http_status(:ok)
+        # expect app/login page to respond with 200 and render
+        follow_redirect!
+        expect(response).to have_http_status(:ok)
+      end
     end
   end
 end
diff --git a/spec/models/conversation_spec.rb b/spec/models/conversation_spec.rb
index 9395f3e55..aef91603d 100644
--- a/spec/models/conversation_spec.rb
+++ b/spec/models/conversation_spec.rb
@@ -793,8 +793,8 @@ RSpec.describe Conversation do
     end
 
     context 'when a new conversation is created' do
-      it 'sets last_activity_at to the created_at time' do
-        expect(conversation.last_activity_at).to eq(conversation.created_at)
+      it 'sets last_activity_at to the created_at time (within DB precision)' do
+        expect(conversation.last_activity_at).to be_within(1.second).of(conversation.created_at)
       end
     end
 
diff --git a/spec/services/account/sign_up_email_validation_service_spec.rb b/spec/services/account/sign_up_email_validation_service_spec.rb
new file mode 100644
index 000000000..3f907f02c
--- /dev/null
+++ b/spec/services/account/sign_up_email_validation_service_spec.rb
@@ -0,0 +1,74 @@
+# frozen_string_literal: true
+
+require 'rails_helper'
+
+RSpec.describe Account::SignUpEmailValidationService, type: :service do
+  let(:service) { described_class.new(email) }
+  let(:blocked_domains) { "gmail.com\noutlook.com" }
+  let(:valid_email_address) { instance_double(ValidEmail2::Address, valid?: true, disposable?: false) }
+  let(:disposable_email_address) { instance_double(ValidEmail2::Address, valid?: true, disposable?: true) }
+  let(:invalid_email_address) { instance_double(ValidEmail2::Address, valid?: false) }
+
+  before do
+    allow(GlobalConfigService).to receive(:load).with('BLOCKED_EMAIL_DOMAINS', '').and_return(blocked_domains)
+  end
+
+  describe '#perform' do
+    context 'when email is invalid format' do
+      let(:email) { 'invalid-email' }
+
+      it 'raises InvalidEmail with invalid message' do
+        allow(ValidEmail2::Address).to receive(:new).with(email).and_return(invalid_email_address)
+        expect { service.perform }.to raise_error do |error|
+          expect(error).to be_a(CustomExceptions::Account::InvalidEmail)
+          expect(error.message).to eq(I18n.t('errors.signup.invalid_email'))
+        end
+      end
+    end
+
+    context 'when domain is blocked' do
+      let(:email) { 'test@gmail.com' }
+
+      it 'raises InvalidEmail with blocked domain message' do
+        allow(ValidEmail2::Address).to receive(:new).with(email).and_return(valid_email_address)
+        expect { service.perform }.to raise_error do |error|
+          expect(error).to be_a(CustomExceptions::Account::InvalidEmail)
+          expect(error.message).to eq(I18n.t('errors.signup.blocked_domain'))
+        end
+      end
+    end
+
+    context 'when domain is blocked (case insensitive)' do
+      let(:email) { 'test@GMAIL.COM' }
+
+      it 'raises InvalidEmail with blocked domain message' do
+        allow(ValidEmail2::Address).to receive(:new).with(email).and_return(valid_email_address)
+        expect { service.perform }.to raise_error do |error|
+          expect(error).to be_a(CustomExceptions::Account::InvalidEmail)
+          expect(error.message).to eq(I18n.t('errors.signup.blocked_domain'))
+        end
+      end
+    end
+
+    context 'when email is from disposable provider' do
+      let(:email) { 'test@mailinator.com' }
+
+      it 'raises InvalidEmail with disposable message' do
+        allow(ValidEmail2::Address).to receive(:new).with(email).and_return(disposable_email_address)
+        expect { service.perform }.to raise_error do |error|
+          expect(error).to be_a(CustomExceptions::Account::InvalidEmail)
+          expect(error.message).to eq(I18n.t('errors.signup.disposable_email'))
+        end
+      end
+    end
+
+    context 'when email is valid business email' do
+      let(:email) { 'test@example.com' }
+
+      it 'returns true' do
+        allow(ValidEmail2::Address).to receive(:new).with(email).and_return(valid_email_address)
+        expect(service.perform).to be(true)
+      end
+    end
+  end
+end
diff --git a/spec/services/crm/leadsquared/mappers/conversation_mapper_spec.rb b/spec/services/crm/leadsquared/mappers/conversation_mapper_spec.rb
index 29f7136f1..85bb08d74 100644
--- a/spec/services/crm/leadsquared/mappers/conversation_mapper_spec.rb
+++ b/spec/services/crm/leadsquared/mappers/conversation_mapper_spec.rb
@@ -183,7 +183,7 @@ RSpec.describe Crm::Leadsquared::Mappers::ConversationMapper do
         expect(result.length).to be <= described_class::ACTIVITY_NOTE_MAX_SIZE + 100
 
         # Verify that not all messages are included (some were truncated)
-        expect(messages.count).to be > result.scan(/John Doe:/).count
+        expect(messages.count).to be > result.scan('John Doe:').count
       end
 
       it 'respects the ACTIVITY_NOTE_MAX_SIZE constant' do
diff --git a/swagger/swagger.json b/swagger/swagger.json
index 19ef5c904..4e557e964 100644
--- a/swagger/swagger.json
+++ b/swagger/swagger.json
@@ -46,9 +46,7 @@
   },
   "security": [
     {
-      "userApiKey": [
-
-      ]
+      "userApiKey": []
     }
   ],
   "paths": {
@@ -62,9 +60,7 @@
         "description": "Create an Account",
         "security": [
           {
-            "platformAppApiKey": [
-
-            ]
+            "platformAppApiKey": []
           }
         ],
         "parameters": [
@@ -105,9 +101,7 @@
         "description": "Get the details of an account",
         "security": [
           {
-            "platformAppApiKey": [
-
-            ]
+            "platformAppApiKey": []
           }
         ],
         "responses": {
@@ -134,9 +128,7 @@
         "description": "Update an account's attributes",
         "security": [
           {
-            "platformAppApiKey": [
-
-            ]
+            "platformAppApiKey": []
           }
         ],
         "parameters": [
@@ -170,9 +162,7 @@
         "description": "Delete an Account",
         "security": [
           {
-            "platformAppApiKey": [
-
-            ]
+            "platformAppApiKey": []
           }
         ],
         "responses": {
@@ -203,9 +193,7 @@
         "description": "List all account users",
         "security": [
           {
-            "platformAppApiKey": [
-
-            ]
+            "platformAppApiKey": []
           }
         ],
         "responses": {
@@ -247,9 +235,7 @@
         "description": "Create an Account User",
         "security": [
           {
-            "platformAppApiKey": [
-
-            ]
+            "platformAppApiKey": []
           }
         ],
         "parameters": [
@@ -310,9 +296,7 @@
         "description": "Delete an Account User",
         "security": [
           {
-            "platformAppApiKey": [
-
-            ]
+            "platformAppApiKey": []
           }
         ],
         "parameters": [
@@ -357,9 +341,7 @@
         "description": "List all agent bots available",
         "security": [
           {
-            "platformAppApiKey": [
-
-            ]
+            "platformAppApiKey": []
           }
         ],
         "responses": {
@@ -387,9 +369,7 @@
         "description": "Create an agent bot",
         "security": [
           {
-            "platformAppApiKey": [
-
-            ]
+            "platformAppApiKey": []
           }
         ],
         "parameters": [
@@ -430,9 +410,7 @@
         "description": "Get the details of an agent bot",
         "security": [
           {
-            "platformAppApiKey": [
-
-            ]
+            "platformAppApiKey": []
           }
         ],
         "responses": {
@@ -459,9 +437,7 @@
         "description": "Update an agent bot's attributes",
         "security": [
           {
-            "platformAppApiKey": [
-
-            ]
+            "platformAppApiKey": []
           }
         ],
         "parameters": [
@@ -495,9 +471,7 @@
         "description": "Delete an AgentBot",
         "security": [
           {
-            "platformAppApiKey": [
-
-            ]
+            "platformAppApiKey": []
           }
         ],
         "responses": {
@@ -523,9 +497,7 @@
         "description": "Create a User",
         "security": [
           {
-            "platformAppApiKey": [
-
-            ]
+            "platformAppApiKey": []
           }
         ],
         "parameters": [
@@ -566,9 +538,7 @@
         "description": "Get the details of an user",
         "security": [
           {
-            "platformAppApiKey": [
-
-            ]
+            "platformAppApiKey": []
           }
         ],
         "responses": {
@@ -595,9 +565,7 @@
         "description": "Update a user's attributes",
         "security": [
           {
-            "platformAppApiKey": [
-
-            ]
+            "platformAppApiKey": []
           }
         ],
         "parameters": [
@@ -631,9 +599,7 @@
         "description": "Delete a User",
         "security": [
           {
-            "platformAppApiKey": [
-
-            ]
+            "platformAppApiKey": []
           }
         ],
         "responses": {
@@ -664,9 +630,7 @@
         "description": "Get the sso link of a user",
         "security": [
           {
-            "platformAppApiKey": [
-
-            ]
+            "platformAppApiKey": []
           }
         ],
         "responses": {
@@ -704,9 +668,7 @@
         "operationId": "get-details-of-a-inbox",
         "summary": "Inbox details",
         "description": "Get the details of an inbox",
-        "security": [
-
-        ],
+        "security": [],
         "responses": {
           "200": {
             "description": "Success",
@@ -736,9 +698,7 @@
         "operationId": "create-a-contact",
         "summary": "Create a contact",
         "description": "Create a contact",
-        "security": [
-
-        ],
+        "security": [],
         "parameters": [
           {
             "name": "data",
@@ -778,9 +738,7 @@
         "operationId": "get-details-of-a-contact",
         "summary": "Get a contact",
         "description": "Get the details of a contact",
-        "security": [
-
-        ],
+        "security": [],
         "responses": {
           "200": {
             "description": "Success",
@@ -803,9 +761,7 @@
         "operationId": "update-a-contact",
         "summary": "Update a contact",
         "description": "Update a contact's attributes",
-        "security": [
-
-        ],
+        "security": [],
         "parameters": [
           {
             "name": "data",
@@ -845,9 +801,7 @@
         "operationId": "create-a-conversation",
         "summary": "Create a conversation",
         "description": "Create a conversation",
-        "security": [
-
-        ],
+        "security": [],
         "parameters": [
           {
             "name": "data",
@@ -1056,9 +1010,7 @@
         "operationId": "create-a-message",
         "summary": "Create a message",
         "description": "Create a message",
-        "security": [
-
-        ],
+        "security": [],
         "parameters": [
           {
             "name": "data",
@@ -1127,9 +1079,7 @@
         "operationId": "update-a-message",
         "summary": "Update a message",
         "description": "Update a message",
-        "security": [
-
-        ],
+        "security": [],
         "parameters": [
           {
             "name": "data",
@@ -1239,9 +1189,7 @@
         "operationId": "get-csat-survey-page",
         "summary": "Get CSAT survey page",
         "description": "You can redirect the client to this URL, instead of implementing the CSAT survey component yourself.",
-        "security": [
-
-        ],
+        "security": [],
         "responses": {
           "200": {
             "description": "Success"
@@ -1406,9 +1354,7 @@
         "description": "Get Details of Agents in an Account",
         "security": [
           {
-            "userApiKey": [
-
-            ]
+            "userApiKey": []
           }
         ],
         "responses": {
@@ -1436,9 +1382,7 @@
         "description": "Add a new Agent to Account",
         "security": [
           {
-            "userApiKey": [
-
-            ]
+            "userApiKey": []
           }
         ],
         "parameters": [
@@ -1515,9 +1459,7 @@
         "description": "Update an Agent in Account",
         "security": [
           {
-            "userApiKey": [
-
-            ]
+            "userApiKey": []
           }
         ],
         "parameters": [
@@ -1587,9 +1529,7 @@
         "description": "Remove an Agent from Account",
         "security": [
           {
-            "userApiKey": [
-
-            ]
+            "userApiKey": []
           }
         ],
         "parameters": [
@@ -1629,9 +1569,7 @@
         "description": "Get Details of Canned Responses in an Account",
         "security": [
           {
-            "userApiKey": [
-
-            ]
+            "userApiKey": []
           }
         ],
         "responses": {
@@ -1659,9 +1597,7 @@
         "description": "Add a new Canned Response to Account",
         "security": [
           {
-            "userApiKey": [
-
-            ]
+            "userApiKey": []
           }
         ],
         "parameters": [
@@ -1702,9 +1638,7 @@
         "description": "Update a Canned Response in Account",
         "security": [
           {
-            "userApiKey": [
-
-            ]
+            "userApiKey": []
           }
         ],
         "parameters": [
@@ -1748,9 +1682,7 @@
         "description": "Remove a Canned Response from Account",
         "security": [
           {
-            "userApiKey": [
-
-            ]
+            "userApiKey": []
           }
         ],
         "parameters": [
@@ -1803,9 +1735,7 @@
         "description": "Get details of custom attributes in an Account",
         "security": [
           {
-            "userApiKey": [
-
-            ]
+            "userApiKey": []
           }
         ],
         "responses": {
@@ -1833,9 +1763,7 @@
         "description": "Add a new custom attribute to account",
         "security": [
           {
-            "userApiKey": [
-
-            ]
+            "userApiKey": []
           }
         ],
         "parameters": [
@@ -1917,9 +1845,7 @@
         "description": "Update a custom attribute in account",
         "security": [
           {
-            "userApiKey": [
-
-            ]
+            "userApiKey": []
           }
         ],
         "parameters": [
@@ -1963,9 +1889,7 @@
         "description": "Remove a custom attribute from account",
         "security": [
           {
-            "userApiKey": [
-
-            ]
+            "userApiKey": []
           }
         ],
         "parameters": [
@@ -2246,14 +2170,10 @@
         "summary": "Contact Filter",
         "security": [
           {
-            "userApiKey": [
-
-            ]
+            "userApiKey": []
           },
           {
-            "agentBotApiKey": [
-
-            ]
+            "agentBotApiKey": []
           }
         ],
         "parameters": [
@@ -2466,9 +2386,7 @@
         "description": "Get details of automation rules in an Account",
         "security": [
           {
-            "userApiKey": [
-
-            ]
+            "userApiKey": []
           }
         ],
         "responses": {
@@ -2496,9 +2414,7 @@
         "description": "Add a new automation rule to account",
         "security": [
           {
-            "userApiKey": [
-
-            ]
+            "userApiKey": []
           }
         ],
         "parameters": [
@@ -2577,9 +2493,7 @@
         "description": "Update a automation rule in account",
         "security": [
           {
-            "userApiKey": [
-
-            ]
+            "userApiKey": []
           }
         ],
         "parameters": [
@@ -2623,9 +2537,7 @@
         "description": "Remove a automation rule from account",
         "security": [
           {
-            "userApiKey": [
-
-            ]
+            "userApiKey": []
           }
         ],
         "parameters": [
@@ -2665,9 +2577,7 @@
         "description": "Add a new portal to account",
         "security": [
           {
-            "userApiKey": [
-
-            ]
+            "userApiKey": []
           }
         ],
         "parameters": [
@@ -2706,9 +2616,7 @@
         "description": "Get details of portals in an Account",
         "security": [
           {
-            "userApiKey": [
-
-            ]
+            "userApiKey": []
           }
         ],
         "responses": {
@@ -2736,9 +2644,7 @@
         "description": "update a new portal to account",
         "security": [
           {
-            "userApiKey": [
-
-            ]
+            "userApiKey": []
           }
         ],
         "parameters": [
@@ -2782,9 +2688,7 @@
         "description": "Add a new category to portal",
         "security": [
           {
-            "userApiKey": [
-
-            ]
+            "userApiKey": []
           }
         ],
         "parameters": [
@@ -2828,9 +2732,7 @@
         "description": "Add a new article to portal",
         "security": [
           {
-            "userApiKey": [
-
-            ]
+            "userApiKey": []
           }
         ],
         "parameters": [
@@ -3041,14 +2943,10 @@
         "description": "Creating a conversation in chatwoot requires a source id. \n\n Learn more about source_id: https://github.com/chatwoot/chatwoot/wiki/Building-on-Top-of-Chatwoot:-Importing-Existing-Contacts-and-Creating-Conversations",
         "security": [
           {
-            "userApiKey": [
-
-            ]
+            "userApiKey": []
           },
           {
-            "agentBotApiKey": [
-
-            ]
+            "agentBotApiKey": []
           }
         ],
         "parameters": [
@@ -3191,14 +3089,10 @@
         "summary": "Conversations Filter",
         "security": [
           {
-            "userApiKey": [
-
-            ]
+            "userApiKey": []
           },
           {
-            "agentBotApiKey": [
-
-            ]
+            "agentBotApiKey": []
           }
         ],
         "parameters": [
@@ -3329,14 +3223,10 @@
         "description": "Update Conversation Attributes",
         "security": [
           {
-            "userApiKey": [
-
-            ]
+            "userApiKey": []
           },
           {
-            "agentBotApiKey": [
-
-            ]
+            "agentBotApiKey": []
           }
         ],
         "parameters": [
@@ -3397,14 +3287,10 @@
         "description": "Toggles the status of the conversation between open and resolved",
         "security": [
           {
-            "userApiKey": [
-
-            ]
+            "userApiKey": []
           },
           {
-            "agentBotApiKey": [
-
-            ]
+            "agentBotApiKey": []
           }
         ],
         "parameters": [
@@ -3465,14 +3351,10 @@
         "description": "Toggles the priority of conversation",
         "security": [
           {
-            "userApiKey": [
-
-            ]
+            "userApiKey": []
           },
           {
-            "agentBotApiKey": [
-
-            ]
+            "agentBotApiKey": []
           }
         ],
         "parameters": [
@@ -3532,14 +3414,10 @@
         "description": "Updates the custom attributes of a conversation",
         "security": [
           {
-            "userApiKey": [
-
-            ]
+            "userApiKey": []
           },
           {
-            "agentBotApiKey": [
-
-            ]
+            "agentBotApiKey": []
           }
         ],
         "parameters": [
@@ -3605,14 +3483,10 @@
         "description": "Assign a conversation to an agent or a team",
         "security": [
           {
-            "userApiKey": [
-
-            ]
+            "userApiKey": []
           },
           {
-            "agentBotApiKey": [
-
-            ]
+            "agentBotApiKey": []
           }
         ],
         "parameters": [
@@ -4063,9 +3937,7 @@
         "description": "Get Details of Agents in an Inbox",
         "security": [
           {
-            "userApiKey": [
-
-            ]
+            "userApiKey": []
           }
         ],
         "parameters": [
@@ -4108,9 +3980,7 @@
         "description": "Add a new Agent to Inbox",
         "security": [
           {
-            "userApiKey": [
-
-            ]
+            "userApiKey": []
           }
         ],
         "parameters": [
@@ -4171,9 +4041,7 @@
         "description": "All agents except the one passed in params will be removed",
         "security": [
           {
-            "userApiKey": [
-
-            ]
+            "userApiKey": []
           }
         ],
         "parameters": [
@@ -4234,9 +4102,7 @@
         "description": "Remove an Agent from Inbox",
         "security": [
           {
-            "userApiKey": [
-
-            ]
+            "userApiKey": []
           }
         ],
         "parameters": [
@@ -4333,14 +4199,10 @@
         "description": "Create a new message in the conversation",
         "security": [
           {
-            "userApiKey": [
-
-            ]
+            "userApiKey": []
           },
           {
-            "agentBotApiKey": [
-
-            ]
+            "agentBotApiKey": []
           }
         ],
         "parameters": [
@@ -4720,9 +4582,7 @@
         "description": "Get Details of Agents in an Team",
         "security": [
           {
-            "userApiKey": [
-
-            ]
+            "userApiKey": []
           }
         ],
         "parameters": [
@@ -4761,9 +4621,7 @@
         "description": "Add a new Agent to Team",
         "security": [
           {
-            "userApiKey": [
-
-            ]
+            "userApiKey": []
           }
         ],
         "parameters": [
@@ -4819,9 +4677,7 @@
         "description": "All agents except the one passed in params will be removed",
         "security": [
           {
-            "userApiKey": [
-
-            ]
+            "userApiKey": []
           }
         ],
         "parameters": [
@@ -4877,9 +4733,7 @@
         "description": "Remove an Agent from Team",
         "security": [
           {
-            "userApiKey": [
-
-            ]
+            "userApiKey": []
           }
         ],
         "parameters": [