diff --git a/app/javascript/dashboard/components-next/Campaigns/CampaignCard/CampaignCard.vue b/app/javascript/dashboard/components-next/Campaigns/CampaignCard/CampaignCard.vue
index 229553253..304e55347 100644
--- a/app/javascript/dashboard/components-next/Campaigns/CampaignCard/CampaignCard.vue
+++ b/app/javascript/dashboard/components-next/Campaigns/CampaignCard/CampaignCard.vue
@@ -98,7 +98,7 @@ const inboxIcon = computed(() => {
         </span>
       </div>
       <div
-        v-dompurify-html="formatMessage(message)"
+        v-dompurify-html="formatMessage(message, false, false, false)"
         class="text-sm text-n-slate-11 line-clamp-1 [&>p]:mb-0 h-6"
       />
       <div class="flex items-center w-full h-6 gap-2 overflow-hidden">
diff --git a/app/javascript/dashboard/components-next/sidebar/Sidebar.vue b/app/javascript/dashboard/components-next/sidebar/Sidebar.vue
index 509654013..3f2f4ed6f 100644
--- a/app/javascript/dashboard/components-next/sidebar/Sidebar.vue
+++ b/app/javascript/dashboard/components-next/sidebar/Sidebar.vue
@@ -171,20 +171,24 @@ const menuItems = computed(() => {
       name: 'Captain',
       icon: 'i-woot-captain',
       label: t('SIDEBAR.CAPTAIN'),
+      showOnlyOnCloud: true,
       children: [
         {
           name: 'Assistants',
           label: t('SIDEBAR.CAPTAIN_ASSISTANTS'),
+          showOnlyOnCloud: true,
           to: accountScopedRoute('captain_assistants_index'),
         },
         {
           name: 'Documents',
           label: t('SIDEBAR.CAPTAIN_DOCUMENTS'),
+          showOnlyOnCloud: true,
           to: accountScopedRoute('captain_documents_index'),
         },
         {
           name: 'Responses',
           label: t('SIDEBAR.CAPTAIN_RESPONSES'),
+          showOnlyOnCloud: true,
           to: accountScopedRoute('captain_responses_index'),
         },
       ],
diff --git a/app/javascript/dashboard/routes/dashboard/captain/captain.routes.js b/app/javascript/dashboard/routes/dashboard/captain/captain.routes.js
index e9c0ce585..15a85e5b3 100644
--- a/app/javascript/dashboard/routes/dashboard/captain/captain.routes.js
+++ b/app/javascript/dashboard/routes/dashboard/captain/captain.routes.js
@@ -1,4 +1,4 @@
-import { FEATURE_FLAGS } from 'dashboard/featureFlags';
+// import { FEATURE_FLAGS } from 'dashboard/featureFlags';
 import { frontendURL } from '../../../helper/URLHelper';
 import AssistantIndex from './assistants/Index.vue';
 import AssistantInboxesIndex from './assistants/inboxes/Index.vue';
diff --git a/app/javascript/dashboard/routes/dashboard/settings/billing/Index.vue b/app/javascript/dashboard/routes/dashboard/settings/billing/Index.vue
index e9a982813..8350845af 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/billing/Index.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/billing/Index.vue
@@ -148,7 +148,6 @@ onMounted(fetchAccountDetails);
             />
           </div>
         </BillingCard>
-
         <BillingHeader
           class="px-1 mt-5"
           :title="$t('BILLING_SETTINGS.CHAT_WITH_US.TITLE')"
diff --git a/app/javascript/shared/components/Button.vue b/app/javascript/shared/components/Button.vue
index e49c380e0..5d4213d0b 100644
--- a/app/javascript/shared/components/Button.vue
+++ b/app/javascript/shared/components/Button.vue
@@ -24,7 +24,8 @@ export default {
   },
   computed: {
     buttonClassName() {
-      let className = 'text-white py-3 px-4 rounded shadow-sm leading-4';
+      let className =
+        'text-white py-3 px-4 rounded shadow-sm leading-4 cursor-pointer disabled:opacity-50';
       if (this.type === 'clear') {
         className = 'flex mx-auto mt-4 text-xs leading-3 w-auto text-black-600';
       }
diff --git a/app/javascript/shared/composables/specs/useMessageFormatter.spec.js b/app/javascript/shared/composables/specs/useMessageFormatter.spec.js
index e9e3962d7..8021fc50d 100644
--- a/app/javascript/shared/composables/specs/useMessageFormatter.spec.js
+++ b/app/javascript/shared/composables/specs/useMessageFormatter.spec.js
@@ -30,6 +30,18 @@ describe('useMessageFormatter', () => {
         '<a href="https://twitter.com/hashtag/hashtag"'
       );
     });
+
+    it('should disable link formatting when linkify is false', () => {
+      const message = 'Check https://example.com and {{user.id}}';
+      const result = messageFormatter.formatMessage(
+        message,
+        false,
+        false,
+        false
+      );
+      expect(result).not.toContain('<a href="https://example.com"');
+      expect(result).toContain('{{user.id}}');
+    });
   });
 
   describe('truncateMessage', () => {
diff --git a/app/javascript/shared/composables/useMessageFormatter.js b/app/javascript/shared/composables/useMessageFormatter.js
index 16b7f25a6..974d113fd 100644
--- a/app/javascript/shared/composables/useMessageFormatter.js
+++ b/app/javascript/shared/composables/useMessageFormatter.js
@@ -14,11 +14,13 @@ export const useMessageFormatter = () => {
    * @param {boolean} isAPrivateNote - Whether the message is a private note.
    * @returns {string} - The formatted message.
    */
-  const formatMessage = (message, isATweet, isAPrivateNote) => {
+  // TODO: ref:https://github.com/chatwoot/chatwoot/pull/10725#discussion_r1925300874
+  const formatMessage = (message, isATweet, isAPrivateNote, linkify) => {
     const messageFormatter = new MessageFormatter(
       message,
       isATweet,
-      isAPrivateNote
+      isAPrivateNote,
+      linkify
     );
     return messageFormatter.formattedMessage;
   };
diff --git a/app/javascript/shared/helpers/MessageFormatter.js b/app/javascript/shared/helpers/MessageFormatter.js
index 06bd8bfae..c87209fd4 100644
--- a/app/javascript/shared/helpers/MessageFormatter.js
+++ b/app/javascript/shared/helpers/MessageFormatter.js
@@ -1,6 +1,7 @@
 import mila from 'markdown-it-link-attributes';
 import mentionPlugin from './markdownIt/link';
 import MarkdownIt from 'markdown-it';
+
 const setImageHeight = inlineToken => {
   const imgSrc = inlineToken.attrGet('src');
   if (!imgSrc) return;
@@ -30,25 +31,27 @@ const imgResizeManager = md => {
   });
 };
 
-const md = MarkdownIt({
-  html: false,
-  xhtmlOut: true,
-  breaks: true,
-  langPrefix: 'language-',
-  linkify: true,
-  typographer: true,
-  quotes: '\u201c\u201d\u2018\u2019',
-  maxNesting: 20,
-})
-  .use(mentionPlugin)
-  .use(imgResizeManager)
-  .use(mila, {
-    attrs: {
-      class: 'link',
-      rel: 'noreferrer noopener nofollow',
-      target: '_blank',
-    },
-  });
+const createMarkdownInstance = (linkify = true) => {
+  return MarkdownIt({
+    html: false,
+    xhtmlOut: true,
+    breaks: true,
+    langPrefix: 'language-',
+    linkify,
+    typographer: true,
+    quotes: '\u201c\u201d\u2018\u2019',
+    maxNesting: 20,
+  })
+    .use(mentionPlugin)
+    .use(imgResizeManager)
+    .use(mila, {
+      attrs: {
+        class: 'link',
+        rel: 'noreferrer noopener nofollow',
+        target: '_blank',
+      },
+    });
+};
 
 const TWITTER_USERNAME_REGEX = /(^|[^@\w])@(\w{1,15})\b/g;
 const TWITTER_USERNAME_REPLACEMENT = '$1[@$2](http://twitter.com/$2)';
@@ -56,10 +59,17 @@ const TWITTER_HASH_REGEX = /(^|\s)#(\w+)/g;
 const TWITTER_HASH_REPLACEMENT = '$1[#$2](https://twitter.com/hashtag/$2)';
 
 class MessageFormatter {
-  constructor(message, isATweet = false, isAPrivateNote = false) {
+  constructor(
+    message,
+    isATweet = false,
+    isAPrivateNote = false,
+    linkify = true
+  ) {
     this.message = message || '';
     this.isAPrivateNote = isAPrivateNote;
     this.isATweet = isATweet;
+    this.linkify = linkify;
+    this.md = createMarkdownInstance(linkify);
   }
 
   formatMessage() {
@@ -74,7 +84,7 @@ class MessageFormatter {
         TWITTER_HASH_REPLACEMENT
       );
     }
-    return md.render(updatedMessage);
+    return this.md.render(updatedMessage);
   }
 
   get formattedMessage() {
diff --git a/app/javascript/shared/helpers/specs/MessageFormatter.spec.js b/app/javascript/shared/helpers/specs/MessageFormatter.spec.js
index 47760f7a8..a685cb0da 100644
--- a/app/javascript/shared/helpers/specs/MessageFormatter.spec.js
+++ b/app/javascript/shared/helpers/specs/MessageFormatter.spec.js
@@ -16,6 +16,13 @@ describe('#MessageFormatter', () => {
         '<p>Chatwoot is an opensource tool. <a href="https://www.chatwoot.com" class="link" rel="noreferrer noopener nofollow" target="_blank">https://www.chatwoot.com</a></p>'
       );
     });
+    it('should not convert template variables to links when linkify is disabled', () => {
+      const message = 'Hey {{customer.name}}, check https://chatwoot.com';
+      const formatter = new MessageFormatter(message, false, false, false);
+      expect(formatter.formattedMessage).toMatch(
+        '<p>Hey {{customer.name}}, check https://chatwoot.com</p>'
+      );
+    });
   });
 
   describe('parses heading to strong', () => {
diff --git a/app/javascript/widget/components/PreChat/Form.vue b/app/javascript/widget/components/PreChat/Form.vue
index 6b2c93cd6..280cfbf43 100644
--- a/app/javascript/widget/components/PreChat/Form.vue
+++ b/app/javascript/widget/components/PreChat/Form.vue
@@ -52,9 +52,13 @@ export default {
     ...mapGetters({
       widgetColor: 'appConfig/getWidgetColor',
       isCreating: 'conversation/getIsCreating',
+      isConversationRouting: 'appConfig/getIsUpdatingRoute',
       activeCampaign: 'campaign/getActiveCampaign',
       currentUser: 'contacts/getCurrentUser',
     }),
+    isCreatingConversation() {
+      return this.isCreating || this.isConversationRouting;
+    },
     textColor() {
       return getContrastingTextColor(this.widgetColor);
     },
@@ -337,9 +341,9 @@ export default {
       block
       :bg-color="widgetColor"
       :text-color="textColor"
-      :disabled="isCreating"
+      :disabled="isCreatingConversation"
     >
-      <Spinner v-if="isCreating" class="p-0" />
+      <Spinner v-if="isCreatingConversation" class="p-0" />
       {{ $t('START_CONVERSATION') }}
     </CustomButton>
   </FormKit>
diff --git a/app/javascript/widget/router.js b/app/javascript/widget/router.js
index 418fd9ae6..e8230c2d9 100755
--- a/app/javascript/widget/router.js
+++ b/app/javascript/widget/router.js
@@ -1,7 +1,8 @@
 import { createRouter, createWebHashHistory } from 'vue-router';
 import ViewWithHeader from './components/layouts/ViewWithHeader.vue';
+import store from './store';
 
-export default createRouter({
+const router = createRouter({
   history: createWebHashHistory(),
   routes: [
     {
@@ -42,3 +43,35 @@ export default createRouter({
     },
   ],
 });
+
+/**
+ * Navigation Guards to Handle Route Transitions
+ *
+ * Purpose:
+ * Prevents duplicate form submissions and API calls during route transitions,
+ * especially important in high-latency scenarios.
+ *
+ * Flow:
+ * 1. beforeEach: Sets isUpdatingRoute to true at start of navigation
+ * 2. Component buttons/actions check this flag to prevent duplicate actions
+ * 3. afterEach: Resets the flag once navigation is complete
+ *
+ * Implementation note:
+ * Handling it globally, so that we can use it across all components
+ * to ensure consistent UI behavior during all route transitions.
+ *
+ * @see https://github.com/chatwoot/chatwoot/issues/10736
+ */
+
+router.beforeEach(async (to, from, next) => {
+  // Prevent any user interactions during route transition
+  await store.dispatch('appConfig/setRouteTransitionState', true);
+  next();
+});
+
+router.afterEach(() => {
+  // Re-enable user interactions after navigation is complete
+  store.dispatch('appConfig/setRouteTransitionState', false);
+});
+
+export default router;
diff --git a/app/javascript/widget/store/modules/appConfig.js b/app/javascript/widget/store/modules/appConfig.js
index a7df60d29..44a13c4c4 100644
--- a/app/javascript/widget/store/modules/appConfig.js
+++ b/app/javascript/widget/store/modules/appConfig.js
@@ -5,6 +5,7 @@ import {
   SET_WIDGET_APP_CONFIG,
   SET_WIDGET_COLOR,
   TOGGLE_WIDGET_OPEN,
+  SET_ROUTE_UPDATE_STATE,
 } from '../types';
 
 const state = {
@@ -19,6 +20,7 @@ const state = {
   widgetColor: '',
   widgetStyle: 'standard',
   darkMode: 'light',
+  isUpdatingRoute: false,
 };
 
 export const getters = {
@@ -31,6 +33,7 @@ export const getters = {
   isWidgetStyleFlat: $state => $state.widgetStyle === 'flat',
   darkMode: $state => $state.darkMode,
   getShowUnreadMessagesDialog: $state => $state.showUnreadMessagesDialog,
+  getIsUpdatingRoute: _state => _state.isUpdatingRoute,
 };
 
 export const actions = {
@@ -69,6 +72,13 @@ export const actions = {
   setBubbleVisibility({ commit }, hideMessageBubble) {
     commit(SET_BUBBLE_VISIBILITY, hideMessageBubble);
   },
+  setRouteTransitionState: async ({ commit }, status) => {
+    // Handles the routing state during navigation to different screen
+    // Called before the navigation starts and after navigation completes
+    // Handling this state in app/javascript/widget/router.js
+    // See issue: https://github.com/chatwoot/chatwoot/issues/10736
+    commit(SET_ROUTE_UPDATE_STATE, status);
+  },
 };
 
 export const mutations = {
@@ -96,6 +106,9 @@ export const mutations = {
   [SET_COLOR_SCHEME]($state, darkMode) {
     $state.darkMode = darkMode;
   },
+  [SET_ROUTE_UPDATE_STATE]($state, status) {
+    $state.isUpdatingRoute = status;
+  },
 };
 
 export default {
diff --git a/app/javascript/widget/store/modules/specs/appConfig/actions.spec.js b/app/javascript/widget/store/modules/specs/appConfig/actions.spec.js
index 4c66600f2..a99079562 100644
--- a/app/javascript/widget/store/modules/specs/appConfig/actions.spec.js
+++ b/app/javascript/widget/store/modules/specs/appConfig/actions.spec.js
@@ -31,4 +31,11 @@ describe('#actions', () => {
       expect(commit.mock.calls).toEqual([['SET_COLOR_SCHEME', 'dark']]);
     });
   });
+
+  describe('#setRouteTransitionState', () => {
+    it('creates actions properly', () => {
+      actions.setRouteTransitionState({ commit }, false);
+      expect(commit.mock.calls).toEqual([['SET_ROUTE_UPDATE_STATE', false]]);
+    });
+  });
 });
diff --git a/app/javascript/widget/store/modules/specs/appConfig/getters.spec.js b/app/javascript/widget/store/modules/specs/appConfig/getters.spec.js
index ab0c6e6ca..5d3db77bc 100644
--- a/app/javascript/widget/store/modules/specs/appConfig/getters.spec.js
+++ b/app/javascript/widget/store/modules/specs/appConfig/getters.spec.js
@@ -19,4 +19,10 @@ describe('#getters', () => {
       expect(getters.getShowUnreadMessagesDialog(state)).toEqual(true);
     });
   });
+  describe('#getIsUpdatingRoute', () => {
+    it('returns correct value', () => {
+      const state = { isUpdatingRoute: true };
+      expect(getters.getIsUpdatingRoute(state)).toEqual(true);
+    });
+  });
 });
diff --git a/app/javascript/widget/store/modules/specs/appConfig/mutations.spec.js b/app/javascript/widget/store/modules/specs/appConfig/mutations.spec.js
index e79235e28..e25fea368 100644
--- a/app/javascript/widget/store/modules/specs/appConfig/mutations.spec.js
+++ b/app/javascript/widget/store/modules/specs/appConfig/mutations.spec.js
@@ -32,4 +32,12 @@ describe('#mutations', () => {
       expect(state.darkMode).toEqual('dark');
     });
   });
+
+  describe('#SET_ROUTE_UPDATE_STATE', () => {
+    it('sets dark mode properly', () => {
+      const state = { isUpdatingRoute: false };
+      mutations.SET_ROUTE_UPDATE_STATE(state, true);
+      expect(state.isUpdatingRoute).toEqual(true);
+    });
+  });
 });
diff --git a/app/javascript/widget/store/modules/specs/conversation/actions.spec.js b/app/javascript/widget/store/modules/specs/conversation/actions.spec.js
index dbf6f692b..39b8afe1a 100644
--- a/app/javascript/widget/store/modules/specs/conversation/actions.spec.js
+++ b/app/javascript/widget/store/modules/specs/conversation/actions.spec.js
@@ -17,6 +17,7 @@ describe('#actions', () => {
           messages: [{ id: 1, content: 'This is a test message' }],
         },
       });
+
       let windowSpy = vi.spyOn(window, 'window', 'get');
       windowSpy.mockImplementation(() => ({
         WOOT_WIDGET: {
diff --git a/app/javascript/widget/store/types.js b/app/javascript/widget/store/types.js
index 17398b682..b4c2a968f 100644
--- a/app/javascript/widget/store/types.js
+++ b/app/javascript/widget/store/types.js
@@ -7,3 +7,4 @@ export const UPDATE_CONVERSATION_ATTRIBUTES = 'UPDATE_CONVERSATION_ATTRIBUTES';
 export const TOGGLE_WIDGET_OPEN = 'TOGGLE_WIDGET_OPEN';
 export const SET_REFERRER_HOST = 'SET_REFERRER_HOST';
 export const SET_BUBBLE_VISIBILITY = 'SET_BUBBLE_VISIBILITY';
+export const SET_ROUTE_UPDATE_STATE = 'SET_ROUTE_UPDATE_STATE';
diff --git a/app/javascript/widget/views/PreChatForm.vue b/app/javascript/widget/views/PreChatForm.vue
index d47e03736..8eac55808 100644
--- a/app/javascript/widget/views/PreChatForm.vue
+++ b/app/javascript/widget/views/PreChatForm.vue
@@ -12,12 +12,20 @@ export default {
   },
   mixins: [configMixin, routerMixin],
   mounted() {
-    emitter.on(ON_CONVERSATION_CREATED, () => {
-      // Redirect to messages page after conversation is created
-      this.replaceRoute('messages');
-    });
+    // Register event listener for conversation creation
+    emitter.on(ON_CONVERSATION_CREATED, this.handleConversationCreated);
+  },
+  beforeUnmount() {
+    emitter.off(ON_CONVERSATION_CREATED, this.handleConversationCreated);
   },
   methods: {
+    handleConversationCreated() {
+      // Redirect to messages page after conversation is created
+      this.replaceRoute('messages');
+      // Only after successful navigation, reset the isUpdatingRoute UIflag in app/javascript/widget/router.js
+      // See issue: https://github.com/chatwoot/chatwoot/issues/10736
+    },
+
     onSubmit({
       fullName,
       emailAddress,