Merge branch 'develop' into feat/CW-3082
This commit is contained in:
Sivin Varghese
@@ -37,6 +37,7 @@ class SLAReportsAPI extends ApiClient {
|
||||
inbox_id,
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||||
team_id,
|
||||
sla_policy_id,
|
||||
label_list,
|
||||
} = {}) {
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||||
return axios.get(`${this.url}/download`, {
|
||||
params: {
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||||
@@ -45,6 +46,7 @@ class SLAReportsAPI extends ApiClient {
|
||||
assigned_agent_id,
|
||||
inbox_id,
|
||||
team_id,
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||||
label_list,
|
||||
sla_policy_id,
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||||
},
|
||||
});
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||||
|
||||
@@ -83,6 +83,7 @@ describe('#SLAReports API', () => {
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||||
inbox_id: 1,
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||||
team_id: 1,
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||||
sla_policy_id: 1,
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||||
label_list: ['label1'],
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||||
});
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||||
expect(axiosMock.get).toHaveBeenCalledWith(
|
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'/api/v1/applied_slas/download',
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||||
@@ -94,6 +95,7 @@ describe('#SLAReports API', () => {
|
||||
inbox_id: 1,
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||||
team_id: 1,
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||||
sla_policy_id: 1,
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||||
label_list: ['label1'],
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||||
},
|
||||
}
|
||||
);
|
||||
|
||||
@@ -40,3 +40,139 @@
|
||||
.hide {
|
||||
@apply hidden;
|
||||
}
|
||||
|
||||
@layer base {
|
||||
:root {
|
||||
--color-amber-100: 255 243 208;
|
||||
--color-amber-200: 255 236 183;
|
||||
--color-amber-25: 254 253 251;
|
||||
--color-amber-300: 255 224 161;
|
||||
--color-amber-400: 245 208 140;
|
||||
--color-amber-50: 255 249 237;
|
||||
--color-amber-500: 228 187 120;
|
||||
--color-amber-600: 214 163 92;
|
||||
--color-amber-700: 214 163 92;
|
||||
--color-amber-800: 255 186 26;
|
||||
--color-amber-900: 145 89 48;
|
||||
--color-amber-950: 79 52 34;
|
||||
|
||||
--color-ash-100: 235 235 239;
|
||||
--color-ash-200: 228 228 233;
|
||||
--color-ash-25: 252 252 253;
|
||||
--color-ash-300: 221 221 227;
|
||||
--color-ash-400: 211 212 219;
|
||||
--color-ash-50: 249 249 251;
|
||||
--color-ash-500: 185 187 198;
|
||||
--color-ash-600: 139 141 152;
|
||||
--color-ash-700: 126 128 138;
|
||||
--color-ash-75: 242 242 245;
|
||||
--color-ash-800: 96 100 108;
|
||||
--color-ash-900: 28 32 36;
|
||||
|
||||
--color-primary-100: 222 234 255;
|
||||
--color-primary-200: 206 223 255;
|
||||
--color-primary-25: 252 253 254;
|
||||
--color-primary-300: 186 209 255;
|
||||
--color-primary-400: 163 190 255;
|
||||
--color-primary-50: 246 249 255;
|
||||
--color-primary-500: 131 164 250;
|
||||
--color-primary-600: 69 110 255;
|
||||
--color-primary-700: 57 95 241;
|
||||
--color-primary-75: 236 242 255;
|
||||
--color-primary-800: 53 88 217;
|
||||
--color-primary-900: 27 44 99;
|
||||
|
||||
--color-ruby-100: 255 220 225;
|
||||
--color-ruby-200: 255 206 214;
|
||||
--color-ruby-25: 255 252 253;
|
||||
--color-ruby-300: 248 191 200;
|
||||
--color-ruby-400: 239 172 184;
|
||||
--color-ruby-50: 255 247 248;
|
||||
--color-ruby-500: 229 146 163;
|
||||
--color-ruby-600: 229 70 102;
|
||||
--color-ruby-700: 220 59 93;
|
||||
--color-ruby-75: 254 234 237;
|
||||
--color-ruby-800: 202 36 77;
|
||||
--color-ruby-900: 100 23 43;
|
||||
|
||||
--color-teal-100: 224 248 243;
|
||||
--color-teal-200: 204 243 234;
|
||||
--color-teal-25: 250 254 253;
|
||||
--color-teal-300: 184 234 224;
|
||||
--color-teal-400: 161 222 210;
|
||||
--color-teal-50: 243 251 249;
|
||||
--color-teal-500: 83 185 171;
|
||||
--color-teal-600: 18 165 148;
|
||||
--color-teal-700: 13 155 138;
|
||||
--color-teal-75: 236 249 255;
|
||||
--color-teal-800: 0 133 115;
|
||||
--color-teal-900: 13 61 56;
|
||||
}
|
||||
// scss-lint:disable QualifyingElement
|
||||
body.dark {
|
||||
--color-amber-100: 57 39 15;
|
||||
--color-amber-200: 67 46 18;
|
||||
--color-amber-25: 31 19 0;
|
||||
--color-amber-300: 83 57 22;
|
||||
--color-amber-400: 111 77 29;
|
||||
--color-amber-50: 37 24 4;
|
||||
--color-amber-500: 169 118 42;
|
||||
--color-amber-600: 169 118 42;
|
||||
--color-amber-700: 255 203 71;
|
||||
--color-amber-800: 255 204 77;
|
||||
--color-amber-900: 255 231 179;
|
||||
--color-amber-950: 255 231 179;
|
||||
|
||||
--color-ash-100: 46 48 53;
|
||||
--color-ash-200: 53 55 60;
|
||||
--color-ash-25: 24 24 26;
|
||||
--color-ash-300: 60 63 68;
|
||||
--color-ash-400: 70 75 80;
|
||||
--color-ash-50: 27 27 31;
|
||||
--color-ash-500: 90 97 101;
|
||||
--color-ash-600: 105 110 119;
|
||||
--color-ash-700: 120 127 133;
|
||||
--color-ash-75: 39 40 45;
|
||||
--color-ash-800: 173 177 184;
|
||||
--color-ash-900: 237 238 240;
|
||||
|
||||
--color-primary-100: 24 43 109;
|
||||
--color-primary-200: 31 53 129;
|
||||
--color-primary-25: 11 16 31;
|
||||
--color-primary-300: 40 64 146;
|
||||
--color-primary-400: 48 76 168;
|
||||
--color-primary-50: 16 23 41;
|
||||
--color-primary-500: 57 89 196;
|
||||
--color-primary-600: 69 110 255;
|
||||
--color-primary-700: 58 96 240;
|
||||
--color-primary-75: 20 34 81;
|
||||
--color-primary-800: 140 177 255;
|
||||
--color-primary-900: 210 225 255;
|
||||
|
||||
--color-ruby-100: 78 19 37;
|
||||
--color-ruby-200: 94 26 46;
|
||||
--color-ruby-25: 25 17 19;
|
||||
--color-ruby-300: 111 37 57;
|
||||
--color-ruby-400: 136 52 71;
|
||||
--color-ruby-50: 30 21 23;
|
||||
--color-ruby-500: 179 68 90;
|
||||
--color-ruby-600: 229 70 102;
|
||||
--color-ruby-700: 236 90 114;
|
||||
--color-ruby-75: 58 20 30;
|
||||
--color-ruby-800: 255 148 157;
|
||||
--color-ruby-900: 254 210 225;
|
||||
|
||||
--color-teal-100: 2 59 55;
|
||||
--color-teal-200: 8 72 67;
|
||||
--color-teal-25: 13 21 20;
|
||||
--color-teal-300: 28 105 97;
|
||||
--color-teal-400: 28 105 97;
|
||||
--color-teal-50: 17 28 27;
|
||||
--color-teal-500: 32 126 115;
|
||||
--color-teal-600: 41 163 131;
|
||||
--color-teal-700: 14 179 158;
|
||||
--color-teal-75: 13 45 42;
|
||||
--color-teal-800: 11 216 182;
|
||||
--color-teal-900: 173 240 221;
|
||||
}
|
||||
}
|
||||
|
||||
@@ -142,20 +142,13 @@ const settings = accountId => ({
|
||||
toStateName: 'settings_applications',
|
||||
featureFlag: FEATURE_FLAGS.INTEGRATIONS,
|
||||
},
|
||||
{
|
||||
icon: 'credit-card-person',
|
||||
label: 'BILLING',
|
||||
hasSubMenu: false,
|
||||
toState: frontendURL(`accounts/${accountId}/settings/billing`),
|
||||
toStateName: 'billing_settings_index',
|
||||
showOnlyOnCloud: true,
|
||||
},
|
||||
{
|
||||
icon: 'key',
|
||||
label: 'AUDIT_LOGS',
|
||||
hasSubMenu: false,
|
||||
toState: frontendURL(`accounts/${accountId}/settings/audit-log/list`),
|
||||
toStateName: 'auditlogs_list',
|
||||
isEnterpriseOnly: true,
|
||||
featureFlag: FEATURE_FLAGS.AUDIT_LOGS,
|
||||
beta: true,
|
||||
},
|
||||
@@ -165,9 +158,18 @@ const settings = accountId => ({
|
||||
hasSubMenu: false,
|
||||
toState: frontendURL(`accounts/${accountId}/settings/sla/list`),
|
||||
toStateName: 'sla_list',
|
||||
isEnterpriseOnly: true,
|
||||
featureFlag: FEATURE_FLAGS.SLA,
|
||||
beta: true,
|
||||
},
|
||||
{
|
||||
icon: 'credit-card-person',
|
||||
label: 'BILLING',
|
||||
hasSubMenu: false,
|
||||
toState: frontendURL(`accounts/${accountId}/settings/billing`),
|
||||
toStateName: 'billing_settings_index',
|
||||
showOnlyOnCloud: true,
|
||||
},
|
||||
],
|
||||
});
|
||||
|
||||
|
||||
@@ -2,7 +2,7 @@
|
||||
<li v-show="isMenuItemVisible" class="mt-1">
|
||||
<div v-if="hasSubMenu" class="flex justify-between">
|
||||
<span
|
||||
class="text-sm text-slate-700 dark:text-slate-200 font-semibold my-2 px-2 pt-1"
|
||||
class="px-2 pt-1 my-2 text-sm font-semibold text-slate-700 dark:text-slate-200"
|
||||
>
|
||||
{{ $t(`SIDEBAR.${menuItem.label}`) }}
|
||||
</span>
|
||||
@@ -19,7 +19,7 @@
|
||||
</div>
|
||||
<router-link
|
||||
v-else
|
||||
class="rounded-lg leading-4 font-medium flex items-center p-2 m-0 text-sm text-slate-700 dark:text-slate-100 hover:bg-slate-25 dark:hover:bg-slate-800"
|
||||
class="flex items-center p-2 m-0 text-sm font-medium leading-4 rounded-lg text-slate-700 dark:text-slate-100 hover:bg-slate-25 dark:hover:bg-slate-800"
|
||||
:class="computedClass"
|
||||
:to="menuItem && menuItem.toState"
|
||||
>
|
||||
@@ -31,7 +31,7 @@
|
||||
{{ $t(`SIDEBAR.${menuItem.label}`) }}
|
||||
<span
|
||||
v-if="showChildCount(menuItem.count)"
|
||||
class="rounded-md text-xxs font-medium mx-1 py-0 px-1"
|
||||
class="px-1 py-0 mx-1 font-medium rounded-md text-xxs"
|
||||
:class="{
|
||||
'text-slate-300 dark:text-slate-600': isCountZero && !isActiveView,
|
||||
'text-slate-600 dark:text-slate-50': !isCountZero && !isActiveView,
|
||||
@@ -46,13 +46,13 @@
|
||||
v-if="menuItem.beta"
|
||||
data-view-component="true"
|
||||
label="Beta"
|
||||
class="px-1 mx-1 inline-block font-medium leading-4 border border-green-400 text-green-500 rounded-lg text-xxs"
|
||||
class="inline-block px-1 mx-1 font-medium leading-4 text-green-500 border border-green-400 rounded-lg text-xxs"
|
||||
>
|
||||
{{ $t('SIDEBAR.BETA') }}
|
||||
</span>
|
||||
</router-link>
|
||||
|
||||
<ul v-if="hasSubMenu" class="list-none ml-0 mb-0">
|
||||
<ul v-if="hasSubMenu" class="mb-0 ml-0 list-none">
|
||||
<secondary-child-nav-item
|
||||
v-for="child in menuItem.children"
|
||||
:key="child.id"
|
||||
@@ -94,6 +94,7 @@
|
||||
import { mapGetters } from 'vuex';
|
||||
|
||||
import adminMixin from '../../../mixins/isAdmin';
|
||||
import configMixin from 'shared/mixins/configMixin';
|
||||
import {
|
||||
getInboxClassByType,
|
||||
getInboxWarningIconClass,
|
||||
@@ -107,7 +108,7 @@ import {
|
||||
|
||||
export default {
|
||||
components: { SecondaryChildNavItem },
|
||||
mixins: [adminMixin],
|
||||
mixins: [adminMixin, configMixin],
|
||||
props: {
|
||||
menuItem: {
|
||||
type: Object,
|
||||
@@ -132,15 +133,33 @@ export default {
|
||||
},
|
||||
isMenuItemVisible() {
|
||||
if (this.menuItem.globalConfigFlag) {
|
||||
// this checks for the `csmlEditorHost` flag in the global config
|
||||
// if this is present, we toggle the CSML editor menu item
|
||||
// TODO: This is very specific, and can be handled better, fix it
|
||||
return !!this.globalConfig[this.menuItem.globalConfigFlag];
|
||||
}
|
||||
|
||||
let isFeatureEnabled = true;
|
||||
if (this.menuItem.featureFlag) {
|
||||
isFeatureEnabled = this.isFeatureEnabledonAccount(
|
||||
this.accountId,
|
||||
this.menuItem.featureFlag
|
||||
);
|
||||
}
|
||||
|
||||
if (this.menuItem.isEnterpriseOnly) {
|
||||
if (!this.isEnterprise) return false;
|
||||
return isFeatureEnabled || this.globalConfig.displayManifest;
|
||||
}
|
||||
|
||||
if (this.menuItem.featureFlag) {
|
||||
return this.isFeatureEnabledonAccount(
|
||||
this.accountId,
|
||||
this.menuItem.featureFlag
|
||||
);
|
||||
}
|
||||
return true;
|
||||
|
||||
return isFeatureEnabled;
|
||||
},
|
||||
isAllConversations() {
|
||||
return (
|
||||
|
||||
@@ -14,11 +14,7 @@
|
||||
@click="retrySendMessage"
|
||||
/>
|
||||
</div>
|
||||
<div
|
||||
v-tooltip.top-start="messageToolTip"
|
||||
:class="bubbleClass"
|
||||
@contextmenu="openContextMenu($event)"
|
||||
>
|
||||
<div :class="bubbleClass" @contextmenu="openContextMenu($event)">
|
||||
<bubble-mail-head
|
||||
:email-attributes="contentAttributes.email"
|
||||
:cc="emailHeadAttributes.cc"
|
||||
@@ -90,7 +86,7 @@
|
||||
:id="data.id"
|
||||
:sender="data.sender"
|
||||
:story-sender="storySender"
|
||||
:external-error="externalError"
|
||||
:external-error="errorMessageTooltip"
|
||||
:story-id="`${storyId}`"
|
||||
:is-a-tweet="isATweet"
|
||||
:is-a-whatsapp-channel="isAWhatsAppChannel"
|
||||
@@ -412,14 +408,11 @@ export default {
|
||||
}
|
||||
: false;
|
||||
},
|
||||
messageToolTip() {
|
||||
if (this.isMessageDeleted) {
|
||||
return false;
|
||||
}
|
||||
errorMessageTooltip() {
|
||||
if (this.isFailed) {
|
||||
return this.externalError || this.$t(`CONVERSATION.SEND_FAILED`);
|
||||
}
|
||||
return false;
|
||||
return '';
|
||||
},
|
||||
wrapClass() {
|
||||
return {
|
||||
|
||||
@@ -296,6 +296,8 @@
|
||||
"BUTTON": "Add custom attribute",
|
||||
"NOT_AVAILABLE": "There are no custom attributes available for this contact.",
|
||||
"COPY_SUCCESSFUL": "Copied to clipboard successfully",
|
||||
"SHOW_MORE": "Show all attributes",
|
||||
"SHOW_LESS": "Show less attributes",
|
||||
"ACTIONS": {
|
||||
"COPY": "Copy attribute",
|
||||
"DELETE": "Delete attribute",
|
||||
|
||||
@@ -44,7 +44,8 @@
|
||||
"CUSTOM_ATTRIBUTE_CHECKBOX": "Checkbox",
|
||||
"CREATED_AT": "Created At",
|
||||
"LAST_ACTIVITY": "Last Activity",
|
||||
"REFERER_LINK": "Referrer link"
|
||||
"REFERER_LINK": "Referrer link",
|
||||
"BLOCKED": "Blocked"
|
||||
},
|
||||
"GROUPS": {
|
||||
"STANDARD_FILTERS": "Standard Filters",
|
||||
|
||||
@@ -64,7 +64,14 @@
|
||||
"SNOOZED_UNTIL": "Snoozed until",
|
||||
"SNOOZED_UNTIL_TOMORROW": "Snoozed until tomorrow",
|
||||
"SNOOZED_UNTIL_NEXT_WEEK": "Snoozed until next week",
|
||||
"SNOOZED_UNTIL_NEXT_REPLY": "Snoozed until next reply"
|
||||
"SNOOZED_UNTIL_NEXT_REPLY": "Snoozed until next reply",
|
||||
"SLA_STATUS": {
|
||||
"FRT": "FRT {status}",
|
||||
"NRT": "NRT {status}",
|
||||
"RT": "RT {status}",
|
||||
"MISSED": "missed",
|
||||
"DUE": "due"
|
||||
}
|
||||
},
|
||||
"RESOLVE_DROPDOWN": {
|
||||
"MARK_PENDING": "Mark as pending",
|
||||
|
||||
@@ -0,0 +1,5 @@
|
||||
{
|
||||
"GENERAL": {
|
||||
"SHOWING_RESULTS": "Showing {firstIndex}-{lastIndex} of {totalCount} items"
|
||||
}
|
||||
}
|
||||
@@ -87,7 +87,10 @@
|
||||
"conversation_assignment": "Conversation Assigned",
|
||||
"assigned_conversation_new_message": "New Message",
|
||||
"participating_conversation_new_message": "New Message",
|
||||
"conversation_mention": "Mention"
|
||||
"conversation_mention": "Mention",
|
||||
"sla_missed_first_response": "SLA Missed",
|
||||
"sla_missed_next_response": "SLA Missed",
|
||||
"sla_missed_resolution": "SLA Missed"
|
||||
}
|
||||
},
|
||||
"NETWORK": {
|
||||
|
||||
@@ -4,24 +4,28 @@
|
||||
"TITLE": "Inbox",
|
||||
"DISPLAY_DROPDOWN": "Display",
|
||||
"LOADING": "Fetching notifications",
|
||||
"EOF": "All notifications loaded 🎉",
|
||||
"404": "There are no active notifications in this group.",
|
||||
"NO_NOTIFICATIONS": "No notifications",
|
||||
"NOTE": "Notifications from all subscribed inboxes",
|
||||
"NO_MESSAGES_AVAILABLE": "Oops! Not able to fetch messages",
|
||||
"SNOOZED_UNTIL": "Snoozed until",
|
||||
"SNOOZED_UNTIL_TOMORROW": "Snoozed until tomorrow",
|
||||
"SNOOZED_UNTIL_NEXT_WEEK": "Snoozed until next week"
|
||||
},
|
||||
"ACTION_HEADER": {
|
||||
"SNOOZE": "Snooze notification",
|
||||
"DELETE": "Delete notification"
|
||||
"DELETE": "Delete notification",
|
||||
"BACK": "Back"
|
||||
},
|
||||
"TYPES": {
|
||||
"CONVERSATION_MENTION": "You have been mentioned in a conversation",
|
||||
"CONVERSATION_CREATION": "New conversation created",
|
||||
"CONVERSATION_ASSIGNMENT": "A conversation has been assigned to you",
|
||||
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "New message in an assigned conversation",
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in"
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in",
|
||||
"SLA_MISSED_FIRST_RESPONSE": "SLA target first response missed for conversation",
|
||||
"SLA_MISSED_NEXT_RESPONSE": "SLA target next response missed for conversation",
|
||||
"SLA_MISSED_RESOLUTION": "SLA target resolution missed for conversation"
|
||||
},
|
||||
"MENU_ITEM": {
|
||||
"MARK_AS_READ": "Mark as read",
|
||||
|
||||
@@ -35,6 +35,14 @@
|
||||
"NAME": "Resolution Count",
|
||||
"DESC": "( Total )"
|
||||
},
|
||||
"BOT_RESOLUTION_COUNT": {
|
||||
"NAME": "Resolution Count",
|
||||
"DESC": "( Total )"
|
||||
},
|
||||
"BOT_HANDOFF_COUNT": {
|
||||
"NAME": "Handoff Count",
|
||||
"DESC": "( Total )"
|
||||
},
|
||||
"REPLY_TIME": {
|
||||
"NAME": "Customer waiting time",
|
||||
"TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
|
||||
@@ -130,7 +138,11 @@
|
||||
"groupBy": "Year"
|
||||
}
|
||||
],
|
||||
"BUSINESS_HOURS": "Business Hours"
|
||||
"BUSINESS_HOURS": "Business Hours",
|
||||
"FILTER_ACTIONS": {
|
||||
"CLEAR_FILTER": "Clear filter",
|
||||
"EMPTY_LIST": "No results found"
|
||||
}
|
||||
},
|
||||
"AGENT_REPORTS": {
|
||||
"HEADER": "Agents Overview",
|
||||
@@ -433,6 +445,27 @@
|
||||
}
|
||||
}
|
||||
},
|
||||
"BOT_REPORTS": {
|
||||
"HEADER": "Bot Reports",
|
||||
"METRIC": {
|
||||
"TOTAL_CONVERSATIONS": {
|
||||
"LABEL": "No. of Conversations",
|
||||
"TOOLTIP": "Total number of conversations handled by the bot"
|
||||
},
|
||||
"TOTAL_RESPONSES": {
|
||||
"LABEL": "Total Responses",
|
||||
"TOOLTIP": "Total number of responses sent by the bot"
|
||||
},
|
||||
"RESOLUTION_RATE": {
|
||||
"LABEL": "Resolution Rate",
|
||||
"TOOLTIP": "Total number of conversations resolved by the bot / Total number of conversations handled by the bot * 100"
|
||||
},
|
||||
"HANDOFF_RATE": {
|
||||
"LABEL": "Handoff Rate",
|
||||
"TOOLTIP": "Total number of conversations handed off to agents / Total number of conversations handled by the bot * 100"
|
||||
}
|
||||
}
|
||||
},
|
||||
"OVERVIEW_REPORTS": {
|
||||
"HEADER": "Overview",
|
||||
"LIVE": "Live",
|
||||
@@ -476,5 +509,54 @@
|
||||
"THURSDAY": "Thursday",
|
||||
"FRIDAY": "Friday",
|
||||
"SATURDAY": "Saturday"
|
||||
},
|
||||
"SLA_REPORTS": {
|
||||
"HEADER": "SLA Reports",
|
||||
"NO_RECORDS": "SLA applied conversations are not available.",
|
||||
"LOADING": "Loading SLA data...",
|
||||
"DOWNLOAD_SLA_REPORTS": "Download SLA reports",
|
||||
"DOWNLOAD_FAILED": "Failed to download SLA Reports",
|
||||
"DROPDOWN": {
|
||||
"ADD_FIlTER": "Add filter",
|
||||
"CLEAR_ALL": "Clear all",
|
||||
"CLEAR_FILTER": "Clear filter",
|
||||
"EMPTY_LIST": "No results found",
|
||||
"NO_FILTER": "No filters available",
|
||||
"SEARCH": "Search filter",
|
||||
"INPUT_PLACEHOLDER": {
|
||||
"SLA": "SLA name",
|
||||
"AGENTS": "Agent name",
|
||||
"INBOXES": "Inbox name",
|
||||
"LABELS": "Label name",
|
||||
"TEAMS": "Team name"
|
||||
},
|
||||
"SLA": "SLA Policy",
|
||||
"INBOXES": "Inbox",
|
||||
"AGENTS": "Agent",
|
||||
"LABELS": "Label",
|
||||
"TEAMS": "Team"
|
||||
},
|
||||
"METRICS": {
|
||||
"HIT_RATE": {
|
||||
"LABEL": "Hit Rate",
|
||||
"TOOLTIP": "Percentage of SLAs created were completed successfully"
|
||||
},
|
||||
"NO_OF_MISSES": {
|
||||
"LABEL": "Number of Misses",
|
||||
"TOOLTIP": "Total SLA misses in a certain period"
|
||||
},
|
||||
"NO_OF_CONVERSATIONS": {
|
||||
"LABEL": "Number of Conversations",
|
||||
"TOOLTIP": "Total number of conversations with SLA"
|
||||
}
|
||||
},
|
||||
"TABLE": {
|
||||
"HEADER": {
|
||||
"POLICY": "Policy",
|
||||
"CONVERSATION": "Conversation",
|
||||
"AGENT": "Agent"
|
||||
},
|
||||
"VIEW_DETAILS": "View Details"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -83,7 +83,10 @@
|
||||
"CONVERSATION_CREATION": "Send email notifications when a new conversation is created",
|
||||
"CONVERSATION_MENTION": "Send email notifications when you are mentioned in a conversation",
|
||||
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "Send email notifications when a new message is created in an assigned conversation",
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send email notifications when a new message is created in a participating conversation"
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send email notifications when a new message is created in a participating conversation",
|
||||
"SLA_MISSED_FIRST_RESPONSE": "Send email notifications when a conversation misses first response SLA",
|
||||
"SLA_MISSED_NEXT_RESPONSE": "Send email notifications when a conversation misses next response SLA",
|
||||
"SLA_MISSED_RESOLUTION": "Send email notifications when a conversation misses resolution SLA"
|
||||
},
|
||||
"API": {
|
||||
"UPDATE_SUCCESS": "Your notification preferences are updated successfully",
|
||||
@@ -98,7 +101,10 @@
|
||||
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "Send push notifications when a new message is created in an assigned conversation",
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send push notifications when a new message is created in a participating conversation",
|
||||
"HAS_ENABLED_PUSH": "You have enabled push for this browser.",
|
||||
"REQUEST_PUSH": "Enable push notifications"
|
||||
"REQUEST_PUSH": "Enable push notifications",
|
||||
"SLA_MISSED_FIRST_RESPONSE": "Send push notifications when a conversation misses first response SLA",
|
||||
"SLA_MISSED_NEXT_RESPONSE": "Send push notifications when a conversation misses next response SLA",
|
||||
"SLA_MISSED_RESOLUTION": "Send push notifications when a conversation misses resolution SLA"
|
||||
},
|
||||
"PROFILE_IMAGE": {
|
||||
"LABEL": "Profile Image"
|
||||
@@ -199,6 +205,7 @@
|
||||
"SIDEBAR": {
|
||||
"CURRENTLY_VIEWING_ACCOUNT": "Currently viewing:",
|
||||
"SWITCH": "Switch",
|
||||
"INBOX_VIEW": "Inbox View",
|
||||
"CONVERSATIONS": "Conversations",
|
||||
"INBOX": "Inbox",
|
||||
"ALL_CONVERSATIONS": "All Conversations",
|
||||
@@ -237,6 +244,8 @@
|
||||
"CAMPAIGNS": "Campaigns",
|
||||
"ONGOING": "Ongoing",
|
||||
"ONE_OFF": "One off",
|
||||
"REPORTS_SLA": "SLA",
|
||||
"REPORTS_BOT": "Bot",
|
||||
"REPORTS_AGENT": "Agents",
|
||||
"REPORTS_LABEL": "Labels",
|
||||
"REPORTS_INBOX": "Inbox",
|
||||
|
||||
@@ -1,22 +1,31 @@
|
||||
{
|
||||
"SLA": {
|
||||
"HEADER": "SLA",
|
||||
"HEADER_BTN_TXT": "Add SLA",
|
||||
"ADD_ACTION": "Add SLA",
|
||||
"ADD_ACTION_LONG": "Create a new SLA Policy",
|
||||
"DESCRIPTION": "Service Level Agreements (SLAs) are contracts that define clear expectations between your team and customers. They establish standards for response and resolution times, creating a framework for accountability and ensures a consistent, high-quality experience.",
|
||||
"LEARN_MORE": "Learn more about SLA",
|
||||
"LOADING": "Fetching SLAs",
|
||||
"SEARCH_404": "There are no items matching this query",
|
||||
"SIDEBAR_TXT": "<p><b>SLA</b> <p>Think of Service Level Agreements (SLAs) like friendly promises between a service provider and a customer.</p> <p> These promises set clear expectations for things like how quickly the team will respond to issues, making sure you always get a reliable and top-notch experience!</p>",
|
||||
"LIST": {
|
||||
"404": "There are no SLAs available in this account.",
|
||||
"TITLE": "Manage SLA",
|
||||
"DESC": "SLAs: Friendly promises for great service!",
|
||||
"TABLE_HEADER": [
|
||||
"Name",
|
||||
"Description",
|
||||
"FRT",
|
||||
"NRT",
|
||||
"RT",
|
||||
"Business Hours"
|
||||
]
|
||||
"EMPTY": {
|
||||
"TITLE_1": "Enterprise P0",
|
||||
"DESC_1": "Issues raised by enterprise customers, that require immediate attention.",
|
||||
"TITLE_2": "Enterprise P1",
|
||||
"DESC_2": "Issues raised by enterprise customers, that needs to be acknowledged quickly."
|
||||
},
|
||||
"BUSINESS_HOURS_ON": "Business hours on",
|
||||
"BUSINESS_HOURS_OFF": "Business hours off",
|
||||
"RESPONSE_TYPES": {
|
||||
"FRT": "First response time threshold",
|
||||
"NRT": "Next response time threshold",
|
||||
"RT": "Resolution time threshold",
|
||||
"SHORT_HAND": {
|
||||
"FRT": "FRT",
|
||||
"NRT": "NRT",
|
||||
"RT": "RT"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
@@ -56,18 +65,32 @@
|
||||
},
|
||||
"ADD": {
|
||||
"TITLE": "Add SLA",
|
||||
"DESC": "SLAs: Friendly promises for great service!",
|
||||
"DESC": "Friendly promises for great service!",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "SLA added successfully",
|
||||
"ERROR_MESSAGE": "There was an error, please try again"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"TITLE": "Edit SLA",
|
||||
"DELETE": {
|
||||
"TITLE": "Delete SLA",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "SLA updated successfully",
|
||||
"SUCCESS_MESSAGE": "SLA deleted successfully",
|
||||
"ERROR_MESSAGE": "There was an error, please try again"
|
||||
},
|
||||
"CONFIRM": {
|
||||
"TITLE": "Confirm Deletion",
|
||||
"MESSAGE": "Are you sure you want to delete ",
|
||||
"YES": "Yes, Delete ",
|
||||
"NO": "No, Keep "
|
||||
}
|
||||
},
|
||||
"EVENTS": {
|
||||
"TITLE": "SLA Misses",
|
||||
"FRT": "First response time",
|
||||
"NRT": "Next response time",
|
||||
"RT": "Resolution time",
|
||||
"SHOW_MORE": "{count} more",
|
||||
"HIDE": "Hide {count} rows"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -296,6 +296,8 @@
|
||||
"BUTTON": "إضافة سمة خاصة",
|
||||
"NOT_AVAILABLE": "لا توجد سمات مخصصة متاحة لجهة الاتصال هذه.",
|
||||
"COPY_SUCCESSFUL": "تم النسخ إلى الحافظة بنجاح",
|
||||
"SHOW_MORE": "Show all attributes",
|
||||
"SHOW_LESS": "Show less attributes",
|
||||
"ACTIONS": {
|
||||
"COPY": "نسخ السمة",
|
||||
"DELETE": "حذف السمة",
|
||||
|
||||
@@ -44,7 +44,8 @@
|
||||
"CUSTOM_ATTRIBUTE_CHECKBOX": "مربع",
|
||||
"CREATED_AT": "تم إنشاؤها في",
|
||||
"LAST_ACTIVITY": "آخر نشاط",
|
||||
"REFERER_LINK": "رابط المرجع"
|
||||
"REFERER_LINK": "رابط المرجع",
|
||||
"BLOCKED": "Blocked"
|
||||
},
|
||||
"GROUPS": {
|
||||
"STANDARD_FILTERS": "الفلاتر القياسية",
|
||||
|
||||
@@ -64,7 +64,14 @@
|
||||
"SNOOZED_UNTIL": "Snoozed until",
|
||||
"SNOOZED_UNTIL_TOMORROW": "غفوة حتى الغد",
|
||||
"SNOOZED_UNTIL_NEXT_WEEK": "غفوة حتى الأسبوع القادم",
|
||||
"SNOOZED_UNTIL_NEXT_REPLY": "غفوة حتى الرد التالي"
|
||||
"SNOOZED_UNTIL_NEXT_REPLY": "غفوة حتى الرد التالي",
|
||||
"SLA_STATUS": {
|
||||
"FRT": "FRT {status}",
|
||||
"NRT": "NRT {status}",
|
||||
"RT": "RT {status}",
|
||||
"MISSED": "missed",
|
||||
"DUE": "due"
|
||||
}
|
||||
},
|
||||
"RESOLVE_DROPDOWN": {
|
||||
"MARK_PENDING": "تحديد كمعلق",
|
||||
|
||||
@@ -0,0 +1,5 @@
|
||||
{
|
||||
"GENERAL": {
|
||||
"SHOWING_RESULTS": "Showing {firstIndex}-{lastIndex} of {totalCount} items"
|
||||
}
|
||||
}
|
||||
@@ -87,7 +87,10 @@
|
||||
"conversation_assignment": "تم تعيين المحادثة",
|
||||
"assigned_conversation_new_message": "رسالة جديدة",
|
||||
"participating_conversation_new_message": "رسالة جديدة",
|
||||
"conversation_mention": "إشارة"
|
||||
"conversation_mention": "إشارة",
|
||||
"sla_missed_first_response": "SLA Missed",
|
||||
"sla_missed_next_response": "SLA Missed",
|
||||
"sla_missed_resolution": "SLA Missed"
|
||||
}
|
||||
},
|
||||
"NETWORK": {
|
||||
|
||||
@@ -4,24 +4,28 @@
|
||||
"TITLE": "صندوق الوارد",
|
||||
"DISPLAY_DROPDOWN": "Display",
|
||||
"LOADING": "Fetching notifications",
|
||||
"EOF": "تم تحميل كافة الإشعارات 🎉",
|
||||
"404": "There are no active notifications in this group.",
|
||||
"NO_NOTIFICATIONS": "No notifications",
|
||||
"NOTE": "Notifications from all subscribed inboxes",
|
||||
"NO_MESSAGES_AVAILABLE": "Oops! Not able to fetch messages",
|
||||
"SNOOZED_UNTIL": "Snoozed until",
|
||||
"SNOOZED_UNTIL_TOMORROW": "غفوة حتى الغد",
|
||||
"SNOOZED_UNTIL_NEXT_WEEK": "غفوة حتى الأسبوع القادم"
|
||||
},
|
||||
"ACTION_HEADER": {
|
||||
"SNOOZE": "Snooze notification",
|
||||
"DELETE": "Delete notification"
|
||||
"DELETE": "Delete notification",
|
||||
"BACK": "العودة"
|
||||
},
|
||||
"TYPES": {
|
||||
"CONVERSATION_MENTION": "You have been mentioned in a conversation",
|
||||
"CONVERSATION_CREATION": "New conversation created",
|
||||
"CONVERSATION_ASSIGNMENT": "A conversation has been assigned to you",
|
||||
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "New message in an assigned conversation",
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in"
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in",
|
||||
"SLA_MISSED_FIRST_RESPONSE": "SLA target first response missed for conversation",
|
||||
"SLA_MISSED_NEXT_RESPONSE": "SLA target next response missed for conversation",
|
||||
"SLA_MISSED_RESOLUTION": "SLA target resolution missed for conversation"
|
||||
},
|
||||
"MENU_ITEM": {
|
||||
"MARK_AS_READ": "Mark as read",
|
||||
|
||||
@@ -35,6 +35,14 @@
|
||||
"NAME": "عدد مرات الإغلاق",
|
||||
"DESC": "(الإجمالي)"
|
||||
},
|
||||
"BOT_RESOLUTION_COUNT": {
|
||||
"NAME": "عدد مرات الإغلاق",
|
||||
"DESC": "(الإجمالي)"
|
||||
},
|
||||
"BOT_HANDOFF_COUNT": {
|
||||
"NAME": "Handoff Count",
|
||||
"DESC": "(الإجمالي)"
|
||||
},
|
||||
"REPLY_TIME": {
|
||||
"NAME": "Customer waiting time",
|
||||
"TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
|
||||
@@ -130,7 +138,11 @@
|
||||
"groupBy": "الشهر"
|
||||
}
|
||||
],
|
||||
"BUSINESS_HOURS": "ساعات العمل"
|
||||
"BUSINESS_HOURS": "ساعات العمل",
|
||||
"FILTER_ACTIONS": {
|
||||
"CLEAR_FILTER": "Clear filter",
|
||||
"EMPTY_LIST": "لم يتم العثور على النتائج"
|
||||
}
|
||||
},
|
||||
"AGENT_REPORTS": {
|
||||
"HEADER": "نظرة عامة للوكلاء",
|
||||
@@ -433,6 +445,27 @@
|
||||
}
|
||||
}
|
||||
},
|
||||
"BOT_REPORTS": {
|
||||
"HEADER": "Bot Reports",
|
||||
"METRIC": {
|
||||
"TOTAL_CONVERSATIONS": {
|
||||
"LABEL": "No. of Conversations",
|
||||
"TOOLTIP": "Total number of conversations handled by the bot"
|
||||
},
|
||||
"TOTAL_RESPONSES": {
|
||||
"LABEL": "Total Responses",
|
||||
"TOOLTIP": "Total number of responses sent by the bot"
|
||||
},
|
||||
"RESOLUTION_RATE": {
|
||||
"LABEL": "Resolution Rate",
|
||||
"TOOLTIP": "Total number of conversations resolved by the bot / Total number of conversations handled by the bot * 100"
|
||||
},
|
||||
"HANDOFF_RATE": {
|
||||
"LABEL": "Handoff Rate",
|
||||
"TOOLTIP": "Total number of conversations handed off to agents / Total number of conversations handled by the bot * 100"
|
||||
}
|
||||
}
|
||||
},
|
||||
"OVERVIEW_REPORTS": {
|
||||
"HEADER": "نظرة عامة",
|
||||
"LIVE": "مباشر",
|
||||
@@ -476,5 +509,54 @@
|
||||
"THURSDAY": "Thursday",
|
||||
"FRIDAY": "Friday",
|
||||
"SATURDAY": "Saturday"
|
||||
},
|
||||
"SLA_REPORTS": {
|
||||
"HEADER": "SLA Reports",
|
||||
"NO_RECORDS": "SLA applied conversations are not available.",
|
||||
"LOADING": "Loading SLA data...",
|
||||
"DOWNLOAD_SLA_REPORTS": "Download SLA reports",
|
||||
"DOWNLOAD_FAILED": "Failed to download SLA Reports",
|
||||
"DROPDOWN": {
|
||||
"ADD_FIlTER": "Add filter",
|
||||
"CLEAR_ALL": "Clear all",
|
||||
"CLEAR_FILTER": "Clear filter",
|
||||
"EMPTY_LIST": "لم يتم العثور على النتائج",
|
||||
"NO_FILTER": "No filters available",
|
||||
"SEARCH": "Search filter",
|
||||
"INPUT_PLACEHOLDER": {
|
||||
"SLA": "SLA name",
|
||||
"AGENTS": "اسم الموظف",
|
||||
"INBOXES": "اسم صندوق الوارد",
|
||||
"LABELS": "اسم الوسم",
|
||||
"TEAMS": "اسم الفريق"
|
||||
},
|
||||
"SLA": "SLA Policy",
|
||||
"INBOXES": "صندوق الوارد",
|
||||
"AGENTS": "موظف الدعم",
|
||||
"LABELS": "الوسم",
|
||||
"TEAMS": "الفريق"
|
||||
},
|
||||
"METRICS": {
|
||||
"HIT_RATE": {
|
||||
"LABEL": "Hit Rate",
|
||||
"TOOLTIP": "Percentage of SLAs created were completed successfully"
|
||||
},
|
||||
"NO_OF_MISSES": {
|
||||
"LABEL": "Number of Misses",
|
||||
"TOOLTIP": "Total SLA misses in a certain period"
|
||||
},
|
||||
"NO_OF_CONVERSATIONS": {
|
||||
"LABEL": "Number of Conversations",
|
||||
"TOOLTIP": "Total number of conversations with SLA"
|
||||
}
|
||||
},
|
||||
"TABLE": {
|
||||
"HEADER": {
|
||||
"POLICY": "Policy",
|
||||
"CONVERSATION": "المحادثات",
|
||||
"AGENT": "موظف الدعم"
|
||||
},
|
||||
"VIEW_DETAILS": "View Details"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -83,7 +83,10 @@
|
||||
"CONVERSATION_CREATION": "إرسال إشعارات للبريد الإلكتروني عند ورود محادثة جديدة",
|
||||
"CONVERSATION_MENTION": "إرسال إشعارات بالبريد الإلكتروني عندما يتم ذكرك في محادثة",
|
||||
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "إرسال إشعارات البريد الإلكتروني عند إنشاء رسالة جديدة في محادثة موكلة",
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "إرسال إشعارات التنية عند إنشاء رسالة جديدة في محادثة موكلة"
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "إرسال إشعارات التنية عند إنشاء رسالة جديدة في محادثة موكلة",
|
||||
"SLA_MISSED_FIRST_RESPONSE": "Send email notifications when a conversation misses first response SLA",
|
||||
"SLA_MISSED_NEXT_RESPONSE": "Send email notifications when a conversation misses next response SLA",
|
||||
"SLA_MISSED_RESOLUTION": "Send email notifications when a conversation misses resolution SLA"
|
||||
},
|
||||
"API": {
|
||||
"UPDATE_SUCCESS": "يتم تحديث إعدادات الإشعارات بنجاح",
|
||||
@@ -98,7 +101,10 @@
|
||||
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "إرسال إشعارات التنية عند إنشاء رسالة جديدة في محادثة موكلة",
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "إرسال إشعارات التنية عند إنشاء رسالة جديدة في محادثة موكلة",
|
||||
"HAS_ENABLED_PUSH": "لقد قمت بتمكين الإشعارات لهذا المتصفح.",
|
||||
"REQUEST_PUSH": "تفعيل إشعارات المتصفح"
|
||||
"REQUEST_PUSH": "تفعيل إشعارات المتصفح",
|
||||
"SLA_MISSED_FIRST_RESPONSE": "Send push notifications when a conversation misses first response SLA",
|
||||
"SLA_MISSED_NEXT_RESPONSE": "Send push notifications when a conversation misses next response SLA",
|
||||
"SLA_MISSED_RESOLUTION": "Send push notifications when a conversation misses resolution SLA"
|
||||
},
|
||||
"PROFILE_IMAGE": {
|
||||
"LABEL": "صورة الملف الشخصي"
|
||||
@@ -199,6 +205,7 @@
|
||||
"SIDEBAR": {
|
||||
"CURRENTLY_VIEWING_ACCOUNT": "مشاهدة حاليا:",
|
||||
"SWITCH": "تبديل",
|
||||
"INBOX_VIEW": "Inbox View",
|
||||
"CONVERSATIONS": "المحادثات",
|
||||
"INBOX": "صندوق الوارد",
|
||||
"ALL_CONVERSATIONS": "كل المحادثات",
|
||||
@@ -237,6 +244,8 @@
|
||||
"CAMPAIGNS": "الحملات",
|
||||
"ONGOING": "جارية",
|
||||
"ONE_OFF": "إيقاف واحد",
|
||||
"REPORTS_SLA": "SLA",
|
||||
"REPORTS_BOT": "رد آلي",
|
||||
"REPORTS_AGENT": "موظف الدعم",
|
||||
"REPORTS_LABEL": "الوسوم",
|
||||
"REPORTS_INBOX": "صندوق الوارد",
|
||||
|
||||
@@ -1,22 +1,31 @@
|
||||
{
|
||||
"SLA": {
|
||||
"HEADER": "SLA",
|
||||
"HEADER_BTN_TXT": "Add SLA",
|
||||
"ADD_ACTION": "Add SLA",
|
||||
"ADD_ACTION_LONG": "Create a new SLA Policy",
|
||||
"DESCRIPTION": "Service Level Agreements (SLAs) are contracts that define clear expectations between your team and customers. They establish standards for response and resolution times, creating a framework for accountability and ensures a consistent, high-quality experience.",
|
||||
"LEARN_MORE": "Learn more about SLA",
|
||||
"LOADING": "Fetching SLAs",
|
||||
"SEARCH_404": "لا توجد عناصر مطابقة لهذا الاستعلام",
|
||||
"SIDEBAR_TXT": "<p><b>SLA</b> <p>Think of Service Level Agreements (SLAs) like friendly promises between a service provider and a customer.</p> <p> These promises set clear expectations for things like how quickly the team will respond to issues, making sure you always get a reliable and top-notch experience!</p>",
|
||||
"LIST": {
|
||||
"404": "There are no SLAs available in this account.",
|
||||
"TITLE": "Manage SLA",
|
||||
"DESC": "SLAs: Friendly promises for great service!",
|
||||
"TABLE_HEADER": [
|
||||
"الاسم",
|
||||
"الوصف",
|
||||
"FRT",
|
||||
"NRT",
|
||||
"RT",
|
||||
"ساعات العمل"
|
||||
]
|
||||
"EMPTY": {
|
||||
"TITLE_1": "Enterprise P0",
|
||||
"DESC_1": "Issues raised by enterprise customers, that require immediate attention.",
|
||||
"TITLE_2": "Enterprise P1",
|
||||
"DESC_2": "Issues raised by enterprise customers, that needs to be acknowledged quickly."
|
||||
},
|
||||
"BUSINESS_HOURS_ON": "Business hours on",
|
||||
"BUSINESS_HOURS_OFF": "Business hours off",
|
||||
"RESPONSE_TYPES": {
|
||||
"FRT": "First response time threshold",
|
||||
"NRT": "Next response time threshold",
|
||||
"RT": "Resolution time threshold",
|
||||
"SHORT_HAND": {
|
||||
"FRT": "FRT",
|
||||
"NRT": "NRT",
|
||||
"RT": "RT"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
@@ -56,18 +65,32 @@
|
||||
},
|
||||
"ADD": {
|
||||
"TITLE": "Add SLA",
|
||||
"DESC": "SLAs: Friendly promises for great service!",
|
||||
"DESC": "Friendly promises for great service!",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "SLA added successfully",
|
||||
"ERROR_MESSAGE": "حدث خطأ، الرجاء المحاولة مرة أخرى"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"TITLE": "Edit SLA",
|
||||
"DELETE": {
|
||||
"TITLE": "Delete SLA",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "SLA updated successfully",
|
||||
"SUCCESS_MESSAGE": "SLA deleted successfully",
|
||||
"ERROR_MESSAGE": "حدث خطأ، الرجاء المحاولة مرة أخرى"
|
||||
},
|
||||
"CONFIRM": {
|
||||
"TITLE": "تأكيد الحذف",
|
||||
"MESSAGE": "Are you sure you want to delete ",
|
||||
"YES": "نعم، احذف ",
|
||||
"NO": "لا، احتفظ "
|
||||
}
|
||||
},
|
||||
"EVENTS": {
|
||||
"TITLE": "SLA Misses",
|
||||
"FRT": "وقت الاستجابة الأولى",
|
||||
"NRT": "Next response time",
|
||||
"RT": "Resolution time",
|
||||
"SHOW_MORE": "{count} more",
|
||||
"HIDE": "Hide {count} rows"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -83,7 +83,7 @@
|
||||
"SELECT_ALL": "تحديد جميع الوكلاء",
|
||||
"SELECTED_COUNT": "تم تحديد %{selected} من أصل %{total} وكيل.",
|
||||
"BUTTON_TEXT": "إضافة موظفين",
|
||||
"AGENT_VALIDATION_ERROR": "اختيار وكيل واحد على الاقل."
|
||||
"AGENT_VALIDATION_ERROR": "اختيار وكيل واحد على الأقل."
|
||||
},
|
||||
"FINISH": {
|
||||
"TITLE": "أصبح فريقك جاهزة الآن!",
|
||||
|
||||
@@ -296,6 +296,8 @@
|
||||
"BUTTON": "Добавяне на персонализиран атрибут",
|
||||
"NOT_AVAILABLE": "Няма персонализирани атрибути за този контакт.",
|
||||
"COPY_SUCCESSFUL": "Успешно копиране в клипборда",
|
||||
"SHOW_MORE": "Show all attributes",
|
||||
"SHOW_LESS": "Show less attributes",
|
||||
"ACTIONS": {
|
||||
"COPY": "Копиране на атрибут",
|
||||
"DELETE": "Изтриване на атрибут",
|
||||
|
||||
@@ -44,7 +44,8 @@
|
||||
"CUSTOM_ATTRIBUTE_CHECKBOX": "Checkbox",
|
||||
"CREATED_AT": "Created At",
|
||||
"LAST_ACTIVITY": "Последна активност",
|
||||
"REFERER_LINK": "Referrer link"
|
||||
"REFERER_LINK": "Referrer link",
|
||||
"BLOCKED": "Blocked"
|
||||
},
|
||||
"GROUPS": {
|
||||
"STANDARD_FILTERS": "Standard Filters",
|
||||
|
||||
@@ -64,7 +64,14 @@
|
||||
"SNOOZED_UNTIL": "Snoozed until",
|
||||
"SNOOZED_UNTIL_TOMORROW": "Snoozed until tomorrow",
|
||||
"SNOOZED_UNTIL_NEXT_WEEK": "Snoozed until next week",
|
||||
"SNOOZED_UNTIL_NEXT_REPLY": "Snoozed until next reply"
|
||||
"SNOOZED_UNTIL_NEXT_REPLY": "Snoozed until next reply",
|
||||
"SLA_STATUS": {
|
||||
"FRT": "FRT {status}",
|
||||
"NRT": "NRT {status}",
|
||||
"RT": "RT {status}",
|
||||
"MISSED": "missed",
|
||||
"DUE": "due"
|
||||
}
|
||||
},
|
||||
"RESOLVE_DROPDOWN": {
|
||||
"MARK_PENDING": "Mark as pending",
|
||||
|
||||
@@ -0,0 +1,5 @@
|
||||
{
|
||||
"GENERAL": {
|
||||
"SHOWING_RESULTS": "Showing {firstIndex}-{lastIndex} of {totalCount} items"
|
||||
}
|
||||
}
|
||||
@@ -87,7 +87,10 @@
|
||||
"conversation_assignment": "Conversation Assigned",
|
||||
"assigned_conversation_new_message": "New Message",
|
||||
"participating_conversation_new_message": "New Message",
|
||||
"conversation_mention": "Mention"
|
||||
"conversation_mention": "Mention",
|
||||
"sla_missed_first_response": "SLA Missed",
|
||||
"sla_missed_next_response": "SLA Missed",
|
||||
"sla_missed_resolution": "SLA Missed"
|
||||
}
|
||||
},
|
||||
"NETWORK": {
|
||||
|
||||
@@ -4,24 +4,28 @@
|
||||
"TITLE": "Входяща кутия",
|
||||
"DISPLAY_DROPDOWN": "Display",
|
||||
"LOADING": "Fetching notifications",
|
||||
"EOF": "All notifications loaded 🎉",
|
||||
"404": "There are no active notifications in this group.",
|
||||
"NO_NOTIFICATIONS": "No notifications",
|
||||
"NOTE": "Notifications from all subscribed inboxes",
|
||||
"NO_MESSAGES_AVAILABLE": "Oops! Not able to fetch messages",
|
||||
"SNOOZED_UNTIL": "Snoozed until",
|
||||
"SNOOZED_UNTIL_TOMORROW": "Snoozed until tomorrow",
|
||||
"SNOOZED_UNTIL_NEXT_WEEK": "Snoozed until next week"
|
||||
},
|
||||
"ACTION_HEADER": {
|
||||
"SNOOZE": "Snooze notification",
|
||||
"DELETE": "Delete notification"
|
||||
"DELETE": "Delete notification",
|
||||
"BACK": "Back"
|
||||
},
|
||||
"TYPES": {
|
||||
"CONVERSATION_MENTION": "You have been mentioned in a conversation",
|
||||
"CONVERSATION_CREATION": "New conversation created",
|
||||
"CONVERSATION_ASSIGNMENT": "A conversation has been assigned to you",
|
||||
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "New message in an assigned conversation",
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in"
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in",
|
||||
"SLA_MISSED_FIRST_RESPONSE": "SLA target first response missed for conversation",
|
||||
"SLA_MISSED_NEXT_RESPONSE": "SLA target next response missed for conversation",
|
||||
"SLA_MISSED_RESOLUTION": "SLA target resolution missed for conversation"
|
||||
},
|
||||
"MENU_ITEM": {
|
||||
"MARK_AS_READ": "Mark as read",
|
||||
|
||||
@@ -35,6 +35,14 @@
|
||||
"NAME": "Resolution Count",
|
||||
"DESC": "( Total )"
|
||||
},
|
||||
"BOT_RESOLUTION_COUNT": {
|
||||
"NAME": "Resolution Count",
|
||||
"DESC": "( Total )"
|
||||
},
|
||||
"BOT_HANDOFF_COUNT": {
|
||||
"NAME": "Handoff Count",
|
||||
"DESC": "( Total )"
|
||||
},
|
||||
"REPLY_TIME": {
|
||||
"NAME": "Customer waiting time",
|
||||
"TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
|
||||
@@ -130,7 +138,11 @@
|
||||
"groupBy": "Month"
|
||||
}
|
||||
],
|
||||
"BUSINESS_HOURS": "Business Hours"
|
||||
"BUSINESS_HOURS": "Business Hours",
|
||||
"FILTER_ACTIONS": {
|
||||
"CLEAR_FILTER": "Clear filter",
|
||||
"EMPTY_LIST": "Няма намерени резултати"
|
||||
}
|
||||
},
|
||||
"AGENT_REPORTS": {
|
||||
"HEADER": "Agents Overview",
|
||||
@@ -433,6 +445,27 @@
|
||||
}
|
||||
}
|
||||
},
|
||||
"BOT_REPORTS": {
|
||||
"HEADER": "Bot Reports",
|
||||
"METRIC": {
|
||||
"TOTAL_CONVERSATIONS": {
|
||||
"LABEL": "No. of Conversations",
|
||||
"TOOLTIP": "Total number of conversations handled by the bot"
|
||||
},
|
||||
"TOTAL_RESPONSES": {
|
||||
"LABEL": "Total Responses",
|
||||
"TOOLTIP": "Total number of responses sent by the bot"
|
||||
},
|
||||
"RESOLUTION_RATE": {
|
||||
"LABEL": "Resolution Rate",
|
||||
"TOOLTIP": "Total number of conversations resolved by the bot / Total number of conversations handled by the bot * 100"
|
||||
},
|
||||
"HANDOFF_RATE": {
|
||||
"LABEL": "Handoff Rate",
|
||||
"TOOLTIP": "Total number of conversations handed off to agents / Total number of conversations handled by the bot * 100"
|
||||
}
|
||||
}
|
||||
},
|
||||
"OVERVIEW_REPORTS": {
|
||||
"HEADER": "Overview",
|
||||
"LIVE": "Live",
|
||||
@@ -476,5 +509,54 @@
|
||||
"THURSDAY": "Thursday",
|
||||
"FRIDAY": "Friday",
|
||||
"SATURDAY": "Saturday"
|
||||
},
|
||||
"SLA_REPORTS": {
|
||||
"HEADER": "SLA Reports",
|
||||
"NO_RECORDS": "SLA applied conversations are not available.",
|
||||
"LOADING": "Loading SLA data...",
|
||||
"DOWNLOAD_SLA_REPORTS": "Download SLA reports",
|
||||
"DOWNLOAD_FAILED": "Failed to download SLA Reports",
|
||||
"DROPDOWN": {
|
||||
"ADD_FIlTER": "Add filter",
|
||||
"CLEAR_ALL": "Clear all",
|
||||
"CLEAR_FILTER": "Clear filter",
|
||||
"EMPTY_LIST": "Няма намерени резултати",
|
||||
"NO_FILTER": "No filters available",
|
||||
"SEARCH": "Search filter",
|
||||
"INPUT_PLACEHOLDER": {
|
||||
"SLA": "SLA name",
|
||||
"AGENTS": "Agent name",
|
||||
"INBOXES": "Inbox name",
|
||||
"LABELS": "Label name",
|
||||
"TEAMS": "Team name"
|
||||
},
|
||||
"SLA": "SLA Policy",
|
||||
"INBOXES": "Входяща кутия",
|
||||
"AGENTS": "Агент",
|
||||
"LABELS": "Label",
|
||||
"TEAMS": "Team"
|
||||
},
|
||||
"METRICS": {
|
||||
"HIT_RATE": {
|
||||
"LABEL": "Hit Rate",
|
||||
"TOOLTIP": "Percentage of SLAs created were completed successfully"
|
||||
},
|
||||
"NO_OF_MISSES": {
|
||||
"LABEL": "Number of Misses",
|
||||
"TOOLTIP": "Total SLA misses in a certain period"
|
||||
},
|
||||
"NO_OF_CONVERSATIONS": {
|
||||
"LABEL": "Number of Conversations",
|
||||
"TOOLTIP": "Total number of conversations with SLA"
|
||||
}
|
||||
},
|
||||
"TABLE": {
|
||||
"HEADER": {
|
||||
"POLICY": "Policy",
|
||||
"CONVERSATION": "Разговор",
|
||||
"AGENT": "Агент"
|
||||
},
|
||||
"VIEW_DETAILS": "View Details"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -83,7 +83,10 @@
|
||||
"CONVERSATION_CREATION": "Send email notifications when a new conversation is created",
|
||||
"CONVERSATION_MENTION": "Send email notifications when you are mentioned in a conversation",
|
||||
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "Send email notifications when a new message is created in an assigned conversation",
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send email notifications when a new message is created in a participating conversation"
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send email notifications when a new message is created in a participating conversation",
|
||||
"SLA_MISSED_FIRST_RESPONSE": "Send email notifications when a conversation misses first response SLA",
|
||||
"SLA_MISSED_NEXT_RESPONSE": "Send email notifications when a conversation misses next response SLA",
|
||||
"SLA_MISSED_RESOLUTION": "Send email notifications when a conversation misses resolution SLA"
|
||||
},
|
||||
"API": {
|
||||
"UPDATE_SUCCESS": "Your notification preferences are updated successfully",
|
||||
@@ -98,7 +101,10 @@
|
||||
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "Send push notifications when a new message is created in an assigned conversation",
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send push notifications when a new message is created in a participating conversation",
|
||||
"HAS_ENABLED_PUSH": "You have enabled push for this browser.",
|
||||
"REQUEST_PUSH": "Enable push notifications"
|
||||
"REQUEST_PUSH": "Enable push notifications",
|
||||
"SLA_MISSED_FIRST_RESPONSE": "Send push notifications when a conversation misses first response SLA",
|
||||
"SLA_MISSED_NEXT_RESPONSE": "Send push notifications when a conversation misses next response SLA",
|
||||
"SLA_MISSED_RESOLUTION": "Send push notifications when a conversation misses resolution SLA"
|
||||
},
|
||||
"PROFILE_IMAGE": {
|
||||
"LABEL": "Profile Image"
|
||||
@@ -199,6 +205,7 @@
|
||||
"SIDEBAR": {
|
||||
"CURRENTLY_VIEWING_ACCOUNT": "Currently viewing:",
|
||||
"SWITCH": "Switch",
|
||||
"INBOX_VIEW": "Inbox View",
|
||||
"CONVERSATIONS": "Разговори",
|
||||
"INBOX": "Входяща кутия",
|
||||
"ALL_CONVERSATIONS": "All Conversations",
|
||||
@@ -237,6 +244,8 @@
|
||||
"CAMPAIGNS": "Campaigns",
|
||||
"ONGOING": "Ongoing",
|
||||
"ONE_OFF": "One off",
|
||||
"REPORTS_SLA": "SLA",
|
||||
"REPORTS_BOT": "Бот",
|
||||
"REPORTS_AGENT": "Агенти",
|
||||
"REPORTS_LABEL": "Labels",
|
||||
"REPORTS_INBOX": "Входяща кутия",
|
||||
|
||||
@@ -1,22 +1,31 @@
|
||||
{
|
||||
"SLA": {
|
||||
"HEADER": "SLA",
|
||||
"HEADER_BTN_TXT": "Add SLA",
|
||||
"ADD_ACTION": "Add SLA",
|
||||
"ADD_ACTION_LONG": "Create a new SLA Policy",
|
||||
"DESCRIPTION": "Service Level Agreements (SLAs) are contracts that define clear expectations between your team and customers. They establish standards for response and resolution times, creating a framework for accountability and ensures a consistent, high-quality experience.",
|
||||
"LEARN_MORE": "Learn more about SLA",
|
||||
"LOADING": "Fetching SLAs",
|
||||
"SEARCH_404": "Няма резултати отговарящи на тази заявка",
|
||||
"SIDEBAR_TXT": "<p><b>SLA</b> <p>Think of Service Level Agreements (SLAs) like friendly promises between a service provider and a customer.</p> <p> These promises set clear expectations for things like how quickly the team will respond to issues, making sure you always get a reliable and top-notch experience!</p>",
|
||||
"LIST": {
|
||||
"404": "There are no SLAs available in this account.",
|
||||
"TITLE": "Manage SLA",
|
||||
"DESC": "SLAs: Friendly promises for great service!",
|
||||
"TABLE_HEADER": [
|
||||
"Име",
|
||||
"Описание",
|
||||
"FRT",
|
||||
"NRT",
|
||||
"RT",
|
||||
"Business Hours"
|
||||
]
|
||||
"EMPTY": {
|
||||
"TITLE_1": "Enterprise P0",
|
||||
"DESC_1": "Issues raised by enterprise customers, that require immediate attention.",
|
||||
"TITLE_2": "Enterprise P1",
|
||||
"DESC_2": "Issues raised by enterprise customers, that needs to be acknowledged quickly."
|
||||
},
|
||||
"BUSINESS_HOURS_ON": "Business hours on",
|
||||
"BUSINESS_HOURS_OFF": "Business hours off",
|
||||
"RESPONSE_TYPES": {
|
||||
"FRT": "First response time threshold",
|
||||
"NRT": "Next response time threshold",
|
||||
"RT": "Resolution time threshold",
|
||||
"SHORT_HAND": {
|
||||
"FRT": "FRT",
|
||||
"NRT": "NRT",
|
||||
"RT": "RT"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
@@ -56,18 +65,32 @@
|
||||
},
|
||||
"ADD": {
|
||||
"TITLE": "Add SLA",
|
||||
"DESC": "SLAs: Friendly promises for great service!",
|
||||
"DESC": "Friendly promises for great service!",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "SLA added successfully",
|
||||
"ERROR_MESSAGE": "Възникна грешка, моля опитайте отново"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"TITLE": "Edit SLA",
|
||||
"DELETE": {
|
||||
"TITLE": "Delete SLA",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "SLA updated successfully",
|
||||
"SUCCESS_MESSAGE": "SLA deleted successfully",
|
||||
"ERROR_MESSAGE": "Възникна грешка, моля опитайте отново"
|
||||
},
|
||||
"CONFIRM": {
|
||||
"TITLE": "Потвърди изтриването",
|
||||
"MESSAGE": "Are you sure you want to delete ",
|
||||
"YES": "Да, изтрий ",
|
||||
"NO": "Не, запази "
|
||||
}
|
||||
},
|
||||
"EVENTS": {
|
||||
"TITLE": "SLA Misses",
|
||||
"FRT": "First response time",
|
||||
"NRT": "Next response time",
|
||||
"RT": "Resolution time",
|
||||
"SHOW_MORE": "{count} more",
|
||||
"HIDE": "Hide {count} rows"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -296,6 +296,8 @@
|
||||
"BUTTON": "Add custom attribute",
|
||||
"NOT_AVAILABLE": "There are no custom attributes available for this contact.",
|
||||
"COPY_SUCCESSFUL": "S'ha copiat al porta-retalls amb èxit",
|
||||
"SHOW_MORE": "Show all attributes",
|
||||
"SHOW_LESS": "Show less attributes",
|
||||
"ACTIONS": {
|
||||
"COPY": "Copy attribute",
|
||||
"DELETE": "Delete attribute",
|
||||
|
||||
@@ -44,7 +44,8 @@
|
||||
"CUSTOM_ATTRIBUTE_CHECKBOX": "Checkbox",
|
||||
"CREATED_AT": "Created At",
|
||||
"LAST_ACTIVITY": "Last Activity",
|
||||
"REFERER_LINK": "Referrer link"
|
||||
"REFERER_LINK": "Referrer link",
|
||||
"BLOCKED": "Blocked"
|
||||
},
|
||||
"GROUPS": {
|
||||
"STANDARD_FILTERS": "Standard Filters",
|
||||
|
||||
@@ -64,7 +64,14 @@
|
||||
"SNOOZED_UNTIL": "Snoozed until",
|
||||
"SNOOZED_UNTIL_TOMORROW": "Snoozed until tomorrow",
|
||||
"SNOOZED_UNTIL_NEXT_WEEK": "Snoozed until next week",
|
||||
"SNOOZED_UNTIL_NEXT_REPLY": "Snoozed until next reply"
|
||||
"SNOOZED_UNTIL_NEXT_REPLY": "Snoozed until next reply",
|
||||
"SLA_STATUS": {
|
||||
"FRT": "FRT {status}",
|
||||
"NRT": "NRT {status}",
|
||||
"RT": "RT {status}",
|
||||
"MISSED": "missed",
|
||||
"DUE": "due"
|
||||
}
|
||||
},
|
||||
"RESOLVE_DROPDOWN": {
|
||||
"MARK_PENDING": "Mark as pending",
|
||||
|
||||
@@ -0,0 +1,5 @@
|
||||
{
|
||||
"GENERAL": {
|
||||
"SHOWING_RESULTS": "Showing {firstIndex}-{lastIndex} of {totalCount} items"
|
||||
}
|
||||
}
|
||||
@@ -87,7 +87,10 @@
|
||||
"conversation_assignment": "Conversació Assignada",
|
||||
"assigned_conversation_new_message": "Missatge Nou",
|
||||
"participating_conversation_new_message": "Missatge Nou",
|
||||
"conversation_mention": "Menció"
|
||||
"conversation_mention": "Menció",
|
||||
"sla_missed_first_response": "SLA Missed",
|
||||
"sla_missed_next_response": "SLA Missed",
|
||||
"sla_missed_resolution": "SLA Missed"
|
||||
}
|
||||
},
|
||||
"NETWORK": {
|
||||
|
||||
@@ -4,24 +4,28 @@
|
||||
"TITLE": "Inbox",
|
||||
"DISPLAY_DROPDOWN": "Display",
|
||||
"LOADING": "Fetching notifications",
|
||||
"EOF": "S'han carregat totes les notificacions 🎉",
|
||||
"404": "There are no active notifications in this group.",
|
||||
"NO_NOTIFICATIONS": "No notifications",
|
||||
"NOTE": "Notifications from all subscribed inboxes",
|
||||
"NO_MESSAGES_AVAILABLE": "Oops! Not able to fetch messages",
|
||||
"SNOOZED_UNTIL": "Snoozed until",
|
||||
"SNOOZED_UNTIL_TOMORROW": "Snoozed until tomorrow",
|
||||
"SNOOZED_UNTIL_NEXT_WEEK": "Snoozed until next week"
|
||||
},
|
||||
"ACTION_HEADER": {
|
||||
"SNOOZE": "Snooze notification",
|
||||
"DELETE": "Delete notification"
|
||||
"DELETE": "Delete notification",
|
||||
"BACK": "Enrere"
|
||||
},
|
||||
"TYPES": {
|
||||
"CONVERSATION_MENTION": "You have been mentioned in a conversation",
|
||||
"CONVERSATION_CREATION": "New conversation created",
|
||||
"CONVERSATION_ASSIGNMENT": "A conversation has been assigned to you",
|
||||
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "New message in an assigned conversation",
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in"
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in",
|
||||
"SLA_MISSED_FIRST_RESPONSE": "SLA target first response missed for conversation",
|
||||
"SLA_MISSED_NEXT_RESPONSE": "SLA target next response missed for conversation",
|
||||
"SLA_MISSED_RESOLUTION": "SLA target resolution missed for conversation"
|
||||
},
|
||||
"MENU_ITEM": {
|
||||
"MARK_AS_READ": "Mark as read",
|
||||
|
||||
@@ -35,6 +35,14 @@
|
||||
"NAME": "Total de resolucions",
|
||||
"DESC": "( Total )"
|
||||
},
|
||||
"BOT_RESOLUTION_COUNT": {
|
||||
"NAME": "Total de resolucions",
|
||||
"DESC": "( Total )"
|
||||
},
|
||||
"BOT_HANDOFF_COUNT": {
|
||||
"NAME": "Handoff Count",
|
||||
"DESC": "( Total )"
|
||||
},
|
||||
"REPLY_TIME": {
|
||||
"NAME": "Customer waiting time",
|
||||
"TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
|
||||
@@ -130,7 +138,11 @@
|
||||
"groupBy": "Month"
|
||||
}
|
||||
],
|
||||
"BUSINESS_HOURS": "Business Hours"
|
||||
"BUSINESS_HOURS": "Business Hours",
|
||||
"FILTER_ACTIONS": {
|
||||
"CLEAR_FILTER": "Clear filter",
|
||||
"EMPTY_LIST": "No s'ha trobat agents"
|
||||
}
|
||||
},
|
||||
"AGENT_REPORTS": {
|
||||
"HEADER": "Agents Overview",
|
||||
@@ -433,6 +445,27 @@
|
||||
}
|
||||
}
|
||||
},
|
||||
"BOT_REPORTS": {
|
||||
"HEADER": "Bot Reports",
|
||||
"METRIC": {
|
||||
"TOTAL_CONVERSATIONS": {
|
||||
"LABEL": "No. of Conversations",
|
||||
"TOOLTIP": "Total number of conversations handled by the bot"
|
||||
},
|
||||
"TOTAL_RESPONSES": {
|
||||
"LABEL": "Total Responses",
|
||||
"TOOLTIP": "Total number of responses sent by the bot"
|
||||
},
|
||||
"RESOLUTION_RATE": {
|
||||
"LABEL": "Resolution Rate",
|
||||
"TOOLTIP": "Total number of conversations resolved by the bot / Total number of conversations handled by the bot * 100"
|
||||
},
|
||||
"HANDOFF_RATE": {
|
||||
"LABEL": "Handoff Rate",
|
||||
"TOOLTIP": "Total number of conversations handed off to agents / Total number of conversations handled by the bot * 100"
|
||||
}
|
||||
}
|
||||
},
|
||||
"OVERVIEW_REPORTS": {
|
||||
"HEADER": "Overview",
|
||||
"LIVE": "Live",
|
||||
@@ -476,5 +509,54 @@
|
||||
"THURSDAY": "Thursday",
|
||||
"FRIDAY": "Friday",
|
||||
"SATURDAY": "Saturday"
|
||||
},
|
||||
"SLA_REPORTS": {
|
||||
"HEADER": "SLA Reports",
|
||||
"NO_RECORDS": "SLA applied conversations are not available.",
|
||||
"LOADING": "Loading SLA data...",
|
||||
"DOWNLOAD_SLA_REPORTS": "Download SLA reports",
|
||||
"DOWNLOAD_FAILED": "Failed to download SLA Reports",
|
||||
"DROPDOWN": {
|
||||
"ADD_FIlTER": "Add filter",
|
||||
"CLEAR_ALL": "Clear all",
|
||||
"CLEAR_FILTER": "Clear filter",
|
||||
"EMPTY_LIST": "No s'ha trobat agents",
|
||||
"NO_FILTER": "No filters available",
|
||||
"SEARCH": "Search filter",
|
||||
"INPUT_PLACEHOLDER": {
|
||||
"SLA": "SLA name",
|
||||
"AGENTS": "Agent name",
|
||||
"INBOXES": "Inbox name",
|
||||
"LABELS": "Nom de l'etiqueta",
|
||||
"TEAMS": "Team name"
|
||||
},
|
||||
"SLA": "SLA Policy",
|
||||
"INBOXES": "Inbox",
|
||||
"AGENTS": "Agent",
|
||||
"LABELS": "Label",
|
||||
"TEAMS": "Team"
|
||||
},
|
||||
"METRICS": {
|
||||
"HIT_RATE": {
|
||||
"LABEL": "Hit Rate",
|
||||
"TOOLTIP": "Percentage of SLAs created were completed successfully"
|
||||
},
|
||||
"NO_OF_MISSES": {
|
||||
"LABEL": "Number of Misses",
|
||||
"TOOLTIP": "Total SLA misses in a certain period"
|
||||
},
|
||||
"NO_OF_CONVERSATIONS": {
|
||||
"LABEL": "Number of Conversations",
|
||||
"TOOLTIP": "Total number of conversations with SLA"
|
||||
}
|
||||
},
|
||||
"TABLE": {
|
||||
"HEADER": {
|
||||
"POLICY": "Policy",
|
||||
"CONVERSATION": "Conversation",
|
||||
"AGENT": "Agent"
|
||||
},
|
||||
"VIEW_DETAILS": "View Details"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -83,7 +83,10 @@
|
||||
"CONVERSATION_CREATION": "Envieu notificacions per correu electrònic quan es crea una nova conversa",
|
||||
"CONVERSATION_MENTION": "Enviar notificacions per mail quan siguis esmentat en una conversació",
|
||||
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "Envia notificacions per correu electrònic quan es creï un missatge nou en una conversa assignada",
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send email notifications when a new message is created in a participating conversation"
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send email notifications when a new message is created in a participating conversation",
|
||||
"SLA_MISSED_FIRST_RESPONSE": "Send email notifications when a conversation misses first response SLA",
|
||||
"SLA_MISSED_NEXT_RESPONSE": "Send email notifications when a conversation misses next response SLA",
|
||||
"SLA_MISSED_RESOLUTION": "Send email notifications when a conversation misses resolution SLA"
|
||||
},
|
||||
"API": {
|
||||
"UPDATE_SUCCESS": "Les teves preferències de notificació s’han actualitzat correctament",
|
||||
@@ -98,7 +101,10 @@
|
||||
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "Envia notificacions automàtiques quan es creï un missatge nou en una conversa assignada",
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send push notifications when a new message is created in a participating conversation",
|
||||
"HAS_ENABLED_PUSH": "Heu activat les notificacions per a aquest navegador.",
|
||||
"REQUEST_PUSH": "Activa les notificacions"
|
||||
"REQUEST_PUSH": "Activa les notificacions",
|
||||
"SLA_MISSED_FIRST_RESPONSE": "Send push notifications when a conversation misses first response SLA",
|
||||
"SLA_MISSED_NEXT_RESPONSE": "Send push notifications when a conversation misses next response SLA",
|
||||
"SLA_MISSED_RESOLUTION": "Send push notifications when a conversation misses resolution SLA"
|
||||
},
|
||||
"PROFILE_IMAGE": {
|
||||
"LABEL": "Imatge del Perfil"
|
||||
@@ -199,6 +205,7 @@
|
||||
"SIDEBAR": {
|
||||
"CURRENTLY_VIEWING_ACCOUNT": "Currently viewing:",
|
||||
"SWITCH": "Switch",
|
||||
"INBOX_VIEW": "Inbox View",
|
||||
"CONVERSATIONS": "Converses",
|
||||
"INBOX": "Inbox",
|
||||
"ALL_CONVERSATIONS": "All Conversations",
|
||||
@@ -237,6 +244,8 @@
|
||||
"CAMPAIGNS": "Campaigns",
|
||||
"ONGOING": "Ongoing",
|
||||
"ONE_OFF": "One off",
|
||||
"REPORTS_SLA": "SLA",
|
||||
"REPORTS_BOT": "Bot",
|
||||
"REPORTS_AGENT": "Agents",
|
||||
"REPORTS_LABEL": "Etiquetes",
|
||||
"REPORTS_INBOX": "Inbox",
|
||||
|
||||
@@ -1,22 +1,31 @@
|
||||
{
|
||||
"SLA": {
|
||||
"HEADER": "SLA",
|
||||
"HEADER_BTN_TXT": "Add SLA",
|
||||
"ADD_ACTION": "Add SLA",
|
||||
"ADD_ACTION_LONG": "Create a new SLA Policy",
|
||||
"DESCRIPTION": "Service Level Agreements (SLAs) are contracts that define clear expectations between your team and customers. They establish standards for response and resolution times, creating a framework for accountability and ensures a consistent, high-quality experience.",
|
||||
"LEARN_MORE": "Learn more about SLA",
|
||||
"LOADING": "Fetching SLAs",
|
||||
"SEARCH_404": "No hi ha articles que coincideixin amb aquesta consulta",
|
||||
"SIDEBAR_TXT": "<p><b>SLA</b> <p>Think of Service Level Agreements (SLAs) like friendly promises between a service provider and a customer.</p> <p> These promises set clear expectations for things like how quickly the team will respond to issues, making sure you always get a reliable and top-notch experience!</p>",
|
||||
"LIST": {
|
||||
"404": "There are no SLAs available in this account.",
|
||||
"TITLE": "Manage SLA",
|
||||
"DESC": "SLAs: Friendly promises for great service!",
|
||||
"TABLE_HEADER": [
|
||||
"Nom",
|
||||
"Descripció",
|
||||
"FRT",
|
||||
"NRT",
|
||||
"RT",
|
||||
"Business Hours"
|
||||
]
|
||||
"EMPTY": {
|
||||
"TITLE_1": "Enterprise P0",
|
||||
"DESC_1": "Issues raised by enterprise customers, that require immediate attention.",
|
||||
"TITLE_2": "Enterprise P1",
|
||||
"DESC_2": "Issues raised by enterprise customers, that needs to be acknowledged quickly."
|
||||
},
|
||||
"BUSINESS_HOURS_ON": "Business hours on",
|
||||
"BUSINESS_HOURS_OFF": "Business hours off",
|
||||
"RESPONSE_TYPES": {
|
||||
"FRT": "First response time threshold",
|
||||
"NRT": "Next response time threshold",
|
||||
"RT": "Resolution time threshold",
|
||||
"SHORT_HAND": {
|
||||
"FRT": "FRT",
|
||||
"NRT": "NRT",
|
||||
"RT": "RT"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
@@ -56,18 +65,32 @@
|
||||
},
|
||||
"ADD": {
|
||||
"TITLE": "Add SLA",
|
||||
"DESC": "SLAs: Friendly promises for great service!",
|
||||
"DESC": "Friendly promises for great service!",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "SLA added successfully",
|
||||
"ERROR_MESSAGE": "S'ha produït un error; tornau-ho a provar"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"TITLE": "Edit SLA",
|
||||
"DELETE": {
|
||||
"TITLE": "Delete SLA",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "SLA updated successfully",
|
||||
"SUCCESS_MESSAGE": "SLA deleted successfully",
|
||||
"ERROR_MESSAGE": "S'ha produït un error; tornau-ho a provar"
|
||||
},
|
||||
"CONFIRM": {
|
||||
"TITLE": "Confirma l'esborrat",
|
||||
"MESSAGE": "Are you sure you want to delete ",
|
||||
"YES": "Si, esborra ",
|
||||
"NO": "No, segueix "
|
||||
}
|
||||
},
|
||||
"EVENTS": {
|
||||
"TITLE": "SLA Misses",
|
||||
"FRT": "Primer temps de resposta",
|
||||
"NRT": "Next response time",
|
||||
"RT": "Resolution time",
|
||||
"SHOW_MORE": "{count} more",
|
||||
"HIDE": "Hide {count} rows"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -296,6 +296,8 @@
|
||||
"BUTTON": "Add custom attribute",
|
||||
"NOT_AVAILABLE": "There are no custom attributes available for this contact.",
|
||||
"COPY_SUCCESSFUL": "Úspěšně zkopírováno do schránky",
|
||||
"SHOW_MORE": "Show all attributes",
|
||||
"SHOW_LESS": "Show less attributes",
|
||||
"ACTIONS": {
|
||||
"COPY": "Copy attribute",
|
||||
"DELETE": "Delete attribute",
|
||||
|
||||
@@ -44,7 +44,8 @@
|
||||
"CUSTOM_ATTRIBUTE_CHECKBOX": "Zaškrtávací pole",
|
||||
"CREATED_AT": "Vytvořeno",
|
||||
"LAST_ACTIVITY": "Poslední aktivita",
|
||||
"REFERER_LINK": "Odkazující odkaz"
|
||||
"REFERER_LINK": "Odkazující odkaz",
|
||||
"BLOCKED": "Blocked"
|
||||
},
|
||||
"GROUPS": {
|
||||
"STANDARD_FILTERS": "Standardní filtry",
|
||||
|
||||
@@ -64,7 +64,14 @@
|
||||
"SNOOZED_UNTIL": "Snoozed until",
|
||||
"SNOOZED_UNTIL_TOMORROW": "Odloženo do zítřka",
|
||||
"SNOOZED_UNTIL_NEXT_WEEK": "Odloženo do příštího týdne",
|
||||
"SNOOZED_UNTIL_NEXT_REPLY": "Odloženo do další odpovědi"
|
||||
"SNOOZED_UNTIL_NEXT_REPLY": "Odloženo do další odpovědi",
|
||||
"SLA_STATUS": {
|
||||
"FRT": "FRT {status}",
|
||||
"NRT": "NRT {status}",
|
||||
"RT": "RT {status}",
|
||||
"MISSED": "missed",
|
||||
"DUE": "due"
|
||||
}
|
||||
},
|
||||
"RESOLVE_DROPDOWN": {
|
||||
"MARK_PENDING": "Označit jako nevyřízené",
|
||||
|
||||
@@ -0,0 +1,5 @@
|
||||
{
|
||||
"GENERAL": {
|
||||
"SHOWING_RESULTS": "Showing {firstIndex}-{lastIndex} of {totalCount} items"
|
||||
}
|
||||
}
|
||||
@@ -87,7 +87,10 @@
|
||||
"conversation_assignment": "Přiřazená konverzace",
|
||||
"assigned_conversation_new_message": "Nová zpráva",
|
||||
"participating_conversation_new_message": "Nová zpráva",
|
||||
"conversation_mention": "Zmínka"
|
||||
"conversation_mention": "Zmínka",
|
||||
"sla_missed_first_response": "SLA Missed",
|
||||
"sla_missed_next_response": "SLA Missed",
|
||||
"sla_missed_resolution": "SLA Missed"
|
||||
}
|
||||
},
|
||||
"NETWORK": {
|
||||
|
||||
@@ -4,24 +4,28 @@
|
||||
"TITLE": "Inbox",
|
||||
"DISPLAY_DROPDOWN": "Display",
|
||||
"LOADING": "Fetching notifications",
|
||||
"EOF": "All notifications loaded 🎉",
|
||||
"404": "There are no active notifications in this group.",
|
||||
"NO_NOTIFICATIONS": "No notifications",
|
||||
"NOTE": "Notifications from all subscribed inboxes",
|
||||
"NO_MESSAGES_AVAILABLE": "Oops! Not able to fetch messages",
|
||||
"SNOOZED_UNTIL": "Snoozed until",
|
||||
"SNOOZED_UNTIL_TOMORROW": "Odloženo do zítřka",
|
||||
"SNOOZED_UNTIL_NEXT_WEEK": "Odloženo do příštího týdne"
|
||||
},
|
||||
"ACTION_HEADER": {
|
||||
"SNOOZE": "Snooze notification",
|
||||
"DELETE": "Delete notification"
|
||||
"DELETE": "Delete notification",
|
||||
"BACK": "Zpět"
|
||||
},
|
||||
"TYPES": {
|
||||
"CONVERSATION_MENTION": "You have been mentioned in a conversation",
|
||||
"CONVERSATION_CREATION": "New conversation created",
|
||||
"CONVERSATION_ASSIGNMENT": "A conversation has been assigned to you",
|
||||
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "New message in an assigned conversation",
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in"
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in",
|
||||
"SLA_MISSED_FIRST_RESPONSE": "SLA target first response missed for conversation",
|
||||
"SLA_MISSED_NEXT_RESPONSE": "SLA target next response missed for conversation",
|
||||
"SLA_MISSED_RESOLUTION": "SLA target resolution missed for conversation"
|
||||
},
|
||||
"MENU_ITEM": {
|
||||
"MARK_AS_READ": "Mark as read",
|
||||
|
||||
@@ -35,6 +35,14 @@
|
||||
"NAME": "Počet rozlišení",
|
||||
"DESC": "( celkem)"
|
||||
},
|
||||
"BOT_RESOLUTION_COUNT": {
|
||||
"NAME": "Počet rozlišení",
|
||||
"DESC": "( celkem)"
|
||||
},
|
||||
"BOT_HANDOFF_COUNT": {
|
||||
"NAME": "Handoff Count",
|
||||
"DESC": "( celkem)"
|
||||
},
|
||||
"REPLY_TIME": {
|
||||
"NAME": "Customer waiting time",
|
||||
"TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
|
||||
@@ -130,7 +138,11 @@
|
||||
"groupBy": "Měsíc"
|
||||
}
|
||||
],
|
||||
"BUSINESS_HOURS": "Pracovní doba"
|
||||
"BUSINESS_HOURS": "Pracovní doba",
|
||||
"FILTER_ACTIONS": {
|
||||
"CLEAR_FILTER": "Clear filter",
|
||||
"EMPTY_LIST": "Žádné výsledky"
|
||||
}
|
||||
},
|
||||
"AGENT_REPORTS": {
|
||||
"HEADER": "Agents Overview",
|
||||
@@ -433,6 +445,27 @@
|
||||
}
|
||||
}
|
||||
},
|
||||
"BOT_REPORTS": {
|
||||
"HEADER": "Bot Reports",
|
||||
"METRIC": {
|
||||
"TOTAL_CONVERSATIONS": {
|
||||
"LABEL": "No. of Conversations",
|
||||
"TOOLTIP": "Total number of conversations handled by the bot"
|
||||
},
|
||||
"TOTAL_RESPONSES": {
|
||||
"LABEL": "Total Responses",
|
||||
"TOOLTIP": "Total number of responses sent by the bot"
|
||||
},
|
||||
"RESOLUTION_RATE": {
|
||||
"LABEL": "Resolution Rate",
|
||||
"TOOLTIP": "Total number of conversations resolved by the bot / Total number of conversations handled by the bot * 100"
|
||||
},
|
||||
"HANDOFF_RATE": {
|
||||
"LABEL": "Handoff Rate",
|
||||
"TOOLTIP": "Total number of conversations handed off to agents / Total number of conversations handled by the bot * 100"
|
||||
}
|
||||
}
|
||||
},
|
||||
"OVERVIEW_REPORTS": {
|
||||
"HEADER": "Overview",
|
||||
"LIVE": "Live",
|
||||
@@ -476,5 +509,54 @@
|
||||
"THURSDAY": "Thursday",
|
||||
"FRIDAY": "Friday",
|
||||
"SATURDAY": "Saturday"
|
||||
},
|
||||
"SLA_REPORTS": {
|
||||
"HEADER": "SLA Reports",
|
||||
"NO_RECORDS": "SLA applied conversations are not available.",
|
||||
"LOADING": "Loading SLA data...",
|
||||
"DOWNLOAD_SLA_REPORTS": "Download SLA reports",
|
||||
"DOWNLOAD_FAILED": "Failed to download SLA Reports",
|
||||
"DROPDOWN": {
|
||||
"ADD_FIlTER": "Add filter",
|
||||
"CLEAR_ALL": "Clear all",
|
||||
"CLEAR_FILTER": "Clear filter",
|
||||
"EMPTY_LIST": "Žádné výsledky",
|
||||
"NO_FILTER": "No filters available",
|
||||
"SEARCH": "Search filter",
|
||||
"INPUT_PLACEHOLDER": {
|
||||
"SLA": "SLA name",
|
||||
"AGENTS": "Jméno agenta",
|
||||
"INBOXES": "Inbox name",
|
||||
"LABELS": "Label name",
|
||||
"TEAMS": "Team name"
|
||||
},
|
||||
"SLA": "SLA Policy",
|
||||
"INBOXES": "Inbox",
|
||||
"AGENTS": "Agent",
|
||||
"LABELS": "Label",
|
||||
"TEAMS": "Team"
|
||||
},
|
||||
"METRICS": {
|
||||
"HIT_RATE": {
|
||||
"LABEL": "Hit Rate",
|
||||
"TOOLTIP": "Percentage of SLAs created were completed successfully"
|
||||
},
|
||||
"NO_OF_MISSES": {
|
||||
"LABEL": "Number of Misses",
|
||||
"TOOLTIP": "Total SLA misses in a certain period"
|
||||
},
|
||||
"NO_OF_CONVERSATIONS": {
|
||||
"LABEL": "Number of Conversations",
|
||||
"TOOLTIP": "Total number of conversations with SLA"
|
||||
}
|
||||
},
|
||||
"TABLE": {
|
||||
"HEADER": {
|
||||
"POLICY": "Policy",
|
||||
"CONVERSATION": "Conversation",
|
||||
"AGENT": "Agent"
|
||||
},
|
||||
"VIEW_DETAILS": "View Details"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -83,7 +83,10 @@
|
||||
"CONVERSATION_CREATION": "Odeslat oznámení e-mailem při vytváření nové konverzace",
|
||||
"CONVERSATION_MENTION": "Odeslat oznámení e-mailem, pokud jste zmíněni v konverzaci",
|
||||
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "Odeslat oznámení e-mailem, když je nová zpráva vytvořena v přiřazené konverzaci",
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send email notifications when a new message is created in a participating conversation"
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send email notifications when a new message is created in a participating conversation",
|
||||
"SLA_MISSED_FIRST_RESPONSE": "Send email notifications when a conversation misses first response SLA",
|
||||
"SLA_MISSED_NEXT_RESPONSE": "Send email notifications when a conversation misses next response SLA",
|
||||
"SLA_MISSED_RESOLUTION": "Send email notifications when a conversation misses resolution SLA"
|
||||
},
|
||||
"API": {
|
||||
"UPDATE_SUCCESS": "Vaše předvolby oznámení byly úspěšně aktualizovány",
|
||||
@@ -98,7 +101,10 @@
|
||||
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "Odeslat push oznámení, když je nová zpráva vytvořena v přiřazené konverzaci",
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send push notifications when a new message is created in a participating conversation",
|
||||
"HAS_ENABLED_PUSH": "Povolili jste push pro tento prohlížeč.",
|
||||
"REQUEST_PUSH": "Povolit push oznámení"
|
||||
"REQUEST_PUSH": "Povolit push oznámení",
|
||||
"SLA_MISSED_FIRST_RESPONSE": "Send push notifications when a conversation misses first response SLA",
|
||||
"SLA_MISSED_NEXT_RESPONSE": "Send push notifications when a conversation misses next response SLA",
|
||||
"SLA_MISSED_RESOLUTION": "Send push notifications when a conversation misses resolution SLA"
|
||||
},
|
||||
"PROFILE_IMAGE": {
|
||||
"LABEL": "Profil obrázek"
|
||||
@@ -199,6 +205,7 @@
|
||||
"SIDEBAR": {
|
||||
"CURRENTLY_VIEWING_ACCOUNT": "Currently viewing:",
|
||||
"SWITCH": "Switch",
|
||||
"INBOX_VIEW": "Inbox View",
|
||||
"CONVERSATIONS": "Konverzace",
|
||||
"INBOX": "Inbox",
|
||||
"ALL_CONVERSATIONS": "All Conversations",
|
||||
@@ -237,6 +244,8 @@
|
||||
"CAMPAIGNS": "Kampaně",
|
||||
"ONGOING": "Ongoing",
|
||||
"ONE_OFF": "One off",
|
||||
"REPORTS_SLA": "SLA",
|
||||
"REPORTS_BOT": "Bot",
|
||||
"REPORTS_AGENT": "Agenti",
|
||||
"REPORTS_LABEL": "Štítky",
|
||||
"REPORTS_INBOX": "Inbox",
|
||||
|
||||
@@ -1,22 +1,31 @@
|
||||
{
|
||||
"SLA": {
|
||||
"HEADER": "SLA",
|
||||
"HEADER_BTN_TXT": "Add SLA",
|
||||
"ADD_ACTION": "Add SLA",
|
||||
"ADD_ACTION_LONG": "Create a new SLA Policy",
|
||||
"DESCRIPTION": "Service Level Agreements (SLAs) are contracts that define clear expectations between your team and customers. They establish standards for response and resolution times, creating a framework for accountability and ensures a consistent, high-quality experience.",
|
||||
"LEARN_MORE": "Learn more about SLA",
|
||||
"LOADING": "Fetching SLAs",
|
||||
"SEARCH_404": "Neexistují žádné položky odpovídající tomuto dotazu",
|
||||
"SIDEBAR_TXT": "<p><b>SLA</b> <p>Think of Service Level Agreements (SLAs) like friendly promises between a service provider and a customer.</p> <p> These promises set clear expectations for things like how quickly the team will respond to issues, making sure you always get a reliable and top-notch experience!</p>",
|
||||
"LIST": {
|
||||
"404": "There are no SLAs available in this account.",
|
||||
"TITLE": "Manage SLA",
|
||||
"DESC": "SLAs: Friendly promises for great service!",
|
||||
"TABLE_HEADER": [
|
||||
"Název",
|
||||
"Description",
|
||||
"FRT",
|
||||
"NRT",
|
||||
"RT",
|
||||
"Pracovní doba"
|
||||
]
|
||||
"EMPTY": {
|
||||
"TITLE_1": "Enterprise P0",
|
||||
"DESC_1": "Issues raised by enterprise customers, that require immediate attention.",
|
||||
"TITLE_2": "Enterprise P1",
|
||||
"DESC_2": "Issues raised by enterprise customers, that needs to be acknowledged quickly."
|
||||
},
|
||||
"BUSINESS_HOURS_ON": "Business hours on",
|
||||
"BUSINESS_HOURS_OFF": "Business hours off",
|
||||
"RESPONSE_TYPES": {
|
||||
"FRT": "First response time threshold",
|
||||
"NRT": "Next response time threshold",
|
||||
"RT": "Resolution time threshold",
|
||||
"SHORT_HAND": {
|
||||
"FRT": "FRT",
|
||||
"NRT": "NRT",
|
||||
"RT": "RT"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
@@ -56,18 +65,32 @@
|
||||
},
|
||||
"ADD": {
|
||||
"TITLE": "Add SLA",
|
||||
"DESC": "SLAs: Friendly promises for great service!",
|
||||
"DESC": "Friendly promises for great service!",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "SLA added successfully",
|
||||
"ERROR_MESSAGE": "Došlo k chybě, zkuste to prosím znovu"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"TITLE": "Edit SLA",
|
||||
"DELETE": {
|
||||
"TITLE": "Delete SLA",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "SLA updated successfully",
|
||||
"SUCCESS_MESSAGE": "SLA deleted successfully",
|
||||
"ERROR_MESSAGE": "Došlo k chybě, zkuste to prosím znovu"
|
||||
},
|
||||
"CONFIRM": {
|
||||
"TITLE": "Potvrdit odstranění",
|
||||
"MESSAGE": "Are you sure you want to delete ",
|
||||
"YES": "Ano, odstranit ",
|
||||
"NO": "Ne, zachovat "
|
||||
}
|
||||
},
|
||||
"EVENTS": {
|
||||
"TITLE": "SLA Misses",
|
||||
"FRT": "Čas první odpovědi",
|
||||
"NRT": "Next response time",
|
||||
"RT": "Resolution time",
|
||||
"SHOW_MORE": "{count} more",
|
||||
"HIDE": "Hide {count} rows"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -296,6 +296,8 @@
|
||||
"BUTTON": "Tilføj brugerdefineret attribut",
|
||||
"NOT_AVAILABLE": "Der er ingen brugerdefinerede attributter tilgængelige for denne kontakt.",
|
||||
"COPY_SUCCESSFUL": "Kopiering til udklipsholder lykkedes",
|
||||
"SHOW_MORE": "Show all attributes",
|
||||
"SHOW_LESS": "Show less attributes",
|
||||
"ACTIONS": {
|
||||
"COPY": "Kopier attribut",
|
||||
"DELETE": "Slet egenskab",
|
||||
|
||||
@@ -44,7 +44,8 @@
|
||||
"CUSTOM_ATTRIBUTE_CHECKBOX": "Afkrydsningsfelt",
|
||||
"CREATED_AT": "Oprettet Den",
|
||||
"LAST_ACTIVITY": "Sidste Aktivitet",
|
||||
"REFERER_LINK": "Link til reference"
|
||||
"REFERER_LINK": "Link til reference",
|
||||
"BLOCKED": "Blocked"
|
||||
},
|
||||
"GROUPS": {
|
||||
"STANDARD_FILTERS": "Standard Filtre",
|
||||
|
||||
@@ -64,7 +64,14 @@
|
||||
"SNOOZED_UNTIL": "Snoozed until",
|
||||
"SNOOZED_UNTIL_TOMORROW": "Udsat til i morgen",
|
||||
"SNOOZED_UNTIL_NEXT_WEEK": "Udsat indtil næste uge",
|
||||
"SNOOZED_UNTIL_NEXT_REPLY": "Udsat indtil næste svar"
|
||||
"SNOOZED_UNTIL_NEXT_REPLY": "Udsat indtil næste svar",
|
||||
"SLA_STATUS": {
|
||||
"FRT": "FRT {status}",
|
||||
"NRT": "NRT {status}",
|
||||
"RT": "RT {status}",
|
||||
"MISSED": "missed",
|
||||
"DUE": "due"
|
||||
}
|
||||
},
|
||||
"RESOLVE_DROPDOWN": {
|
||||
"MARK_PENDING": "Markér som afventende",
|
||||
|
||||
@@ -0,0 +1,5 @@
|
||||
{
|
||||
"GENERAL": {
|
||||
"SHOWING_RESULTS": "Showing {firstIndex}-{lastIndex} of {totalCount} items"
|
||||
}
|
||||
}
|
||||
@@ -87,7 +87,10 @@
|
||||
"conversation_assignment": "Samtale Tildelt",
|
||||
"assigned_conversation_new_message": "Ny Besked",
|
||||
"participating_conversation_new_message": "Ny Besked",
|
||||
"conversation_mention": "Omtale"
|
||||
"conversation_mention": "Omtale",
|
||||
"sla_missed_first_response": "SLA Missed",
|
||||
"sla_missed_next_response": "SLA Missed",
|
||||
"sla_missed_resolution": "SLA Missed"
|
||||
}
|
||||
},
|
||||
"NETWORK": {
|
||||
|
||||
@@ -4,24 +4,28 @@
|
||||
"TITLE": "Indbakke",
|
||||
"DISPLAY_DROPDOWN": "Display",
|
||||
"LOADING": "Fetching notifications",
|
||||
"EOF": "All notifications loaded 🎉",
|
||||
"404": "There are no active notifications in this group.",
|
||||
"NO_NOTIFICATIONS": "No notifications",
|
||||
"NOTE": "Notifications from all subscribed inboxes",
|
||||
"NO_MESSAGES_AVAILABLE": "Oops! Not able to fetch messages",
|
||||
"SNOOZED_UNTIL": "Snoozed until",
|
||||
"SNOOZED_UNTIL_TOMORROW": "Udsat til i morgen",
|
||||
"SNOOZED_UNTIL_NEXT_WEEK": "Udsat indtil næste uge"
|
||||
},
|
||||
"ACTION_HEADER": {
|
||||
"SNOOZE": "Snooze notification",
|
||||
"DELETE": "Delete notification"
|
||||
"DELETE": "Delete notification",
|
||||
"BACK": "Tilbage"
|
||||
},
|
||||
"TYPES": {
|
||||
"CONVERSATION_MENTION": "You have been mentioned in a conversation",
|
||||
"CONVERSATION_CREATION": "New conversation created",
|
||||
"CONVERSATION_ASSIGNMENT": "A conversation has been assigned to you",
|
||||
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "New message in an assigned conversation",
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in"
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in",
|
||||
"SLA_MISSED_FIRST_RESPONSE": "SLA target first response missed for conversation",
|
||||
"SLA_MISSED_NEXT_RESPONSE": "SLA target next response missed for conversation",
|
||||
"SLA_MISSED_RESOLUTION": "SLA target resolution missed for conversation"
|
||||
},
|
||||
"MENU_ITEM": {
|
||||
"MARK_AS_READ": "Mark as read",
|
||||
|
||||
@@ -35,6 +35,14 @@
|
||||
"NAME": "Antal Afsluttede",
|
||||
"DESC": "( Total )"
|
||||
},
|
||||
"BOT_RESOLUTION_COUNT": {
|
||||
"NAME": "Antal Afsluttede",
|
||||
"DESC": "( Total )"
|
||||
},
|
||||
"BOT_HANDOFF_COUNT": {
|
||||
"NAME": "Handoff Count",
|
||||
"DESC": "( Total )"
|
||||
},
|
||||
"REPLY_TIME": {
|
||||
"NAME": "Customer waiting time",
|
||||
"TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
|
||||
@@ -130,7 +138,11 @@
|
||||
"groupBy": "Måned"
|
||||
}
|
||||
],
|
||||
"BUSINESS_HOURS": "Forretningstider"
|
||||
"BUSINESS_HOURS": "Forretningstider",
|
||||
"FILTER_ACTIONS": {
|
||||
"CLEAR_FILTER": "Clear filter",
|
||||
"EMPTY_LIST": "Ingen resultater fundet"
|
||||
}
|
||||
},
|
||||
"AGENT_REPORTS": {
|
||||
"HEADER": "Agenter Oversigt",
|
||||
@@ -433,6 +445,27 @@
|
||||
}
|
||||
}
|
||||
},
|
||||
"BOT_REPORTS": {
|
||||
"HEADER": "Bot Reports",
|
||||
"METRIC": {
|
||||
"TOTAL_CONVERSATIONS": {
|
||||
"LABEL": "No. of Conversations",
|
||||
"TOOLTIP": "Total number of conversations handled by the bot"
|
||||
},
|
||||
"TOTAL_RESPONSES": {
|
||||
"LABEL": "Total Responses",
|
||||
"TOOLTIP": "Total number of responses sent by the bot"
|
||||
},
|
||||
"RESOLUTION_RATE": {
|
||||
"LABEL": "Resolution Rate",
|
||||
"TOOLTIP": "Total number of conversations resolved by the bot / Total number of conversations handled by the bot * 100"
|
||||
},
|
||||
"HANDOFF_RATE": {
|
||||
"LABEL": "Handoff Rate",
|
||||
"TOOLTIP": "Total number of conversations handed off to agents / Total number of conversations handled by the bot * 100"
|
||||
}
|
||||
}
|
||||
},
|
||||
"OVERVIEW_REPORTS": {
|
||||
"HEADER": "Oversigt",
|
||||
"LIVE": "Levende",
|
||||
@@ -476,5 +509,54 @@
|
||||
"THURSDAY": "Thursday",
|
||||
"FRIDAY": "Friday",
|
||||
"SATURDAY": "Saturday"
|
||||
},
|
||||
"SLA_REPORTS": {
|
||||
"HEADER": "SLA Reports",
|
||||
"NO_RECORDS": "SLA applied conversations are not available.",
|
||||
"LOADING": "Loading SLA data...",
|
||||
"DOWNLOAD_SLA_REPORTS": "Download SLA reports",
|
||||
"DOWNLOAD_FAILED": "Failed to download SLA Reports",
|
||||
"DROPDOWN": {
|
||||
"ADD_FIlTER": "Add filter",
|
||||
"CLEAR_ALL": "Clear all",
|
||||
"CLEAR_FILTER": "Clear filter",
|
||||
"EMPTY_LIST": "Ingen resultater fundet",
|
||||
"NO_FILTER": "No filters available",
|
||||
"SEARCH": "Search filter",
|
||||
"INPUT_PLACEHOLDER": {
|
||||
"SLA": "SLA name",
|
||||
"AGENTS": "Agentens navn",
|
||||
"INBOXES": "Indbakkens navn",
|
||||
"LABELS": "Etiket Navn",
|
||||
"TEAMS": "Team navn"
|
||||
},
|
||||
"SLA": "SLA Policy",
|
||||
"INBOXES": "Indbakke",
|
||||
"AGENTS": "Agent",
|
||||
"LABELS": "Etiketter",
|
||||
"TEAMS": "Team"
|
||||
},
|
||||
"METRICS": {
|
||||
"HIT_RATE": {
|
||||
"LABEL": "Hit Rate",
|
||||
"TOOLTIP": "Percentage of SLAs created were completed successfully"
|
||||
},
|
||||
"NO_OF_MISSES": {
|
||||
"LABEL": "Number of Misses",
|
||||
"TOOLTIP": "Total SLA misses in a certain period"
|
||||
},
|
||||
"NO_OF_CONVERSATIONS": {
|
||||
"LABEL": "Number of Conversations",
|
||||
"TOOLTIP": "Total number of conversations with SLA"
|
||||
}
|
||||
},
|
||||
"TABLE": {
|
||||
"HEADER": {
|
||||
"POLICY": "Policy",
|
||||
"CONVERSATION": "Samtale",
|
||||
"AGENT": "Agent"
|
||||
},
|
||||
"VIEW_DETAILS": "View Details"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -83,7 +83,10 @@
|
||||
"CONVERSATION_CREATION": "Send e-mail notifikationer når en ny samtale er oprettet",
|
||||
"CONVERSATION_MENTION": "Send e-mail notifikationer, når du er nævnt i en samtale",
|
||||
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "Send e-mail notifikationer når en ny besked er oprettet i en tildelt samtale",
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send email notifications when a new message is created in a participating conversation"
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send email notifications when a new message is created in a participating conversation",
|
||||
"SLA_MISSED_FIRST_RESPONSE": "Send email notifications when a conversation misses first response SLA",
|
||||
"SLA_MISSED_NEXT_RESPONSE": "Send email notifications when a conversation misses next response SLA",
|
||||
"SLA_MISSED_RESOLUTION": "Send email notifications when a conversation misses resolution SLA"
|
||||
},
|
||||
"API": {
|
||||
"UPDATE_SUCCESS": "Dine notifikationsindstillinger er opdateret",
|
||||
@@ -98,7 +101,10 @@
|
||||
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "Send push-notifikationer, når en ny besked oprettes i en tildelt samtale",
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send push notifications when a new message is created in a participating conversation",
|
||||
"HAS_ENABLED_PUSH": "Du har aktiveret push for denne browser.",
|
||||
"REQUEST_PUSH": "Aktivér push-notifikationer"
|
||||
"REQUEST_PUSH": "Aktivér push-notifikationer",
|
||||
"SLA_MISSED_FIRST_RESPONSE": "Send push notifications when a conversation misses first response SLA",
|
||||
"SLA_MISSED_NEXT_RESPONSE": "Send push notifications when a conversation misses next response SLA",
|
||||
"SLA_MISSED_RESOLUTION": "Send push notifications when a conversation misses resolution SLA"
|
||||
},
|
||||
"PROFILE_IMAGE": {
|
||||
"LABEL": "Profilbillede"
|
||||
@@ -199,6 +205,7 @@
|
||||
"SIDEBAR": {
|
||||
"CURRENTLY_VIEWING_ACCOUNT": "Vises nu:",
|
||||
"SWITCH": "Skift",
|
||||
"INBOX_VIEW": "Inbox View",
|
||||
"CONVERSATIONS": "Samtaler",
|
||||
"INBOX": "Indbakke",
|
||||
"ALL_CONVERSATIONS": "Alle Samtaler",
|
||||
@@ -237,6 +244,8 @@
|
||||
"CAMPAIGNS": "Kampagner",
|
||||
"ONGOING": "Igangværende",
|
||||
"ONE_OFF": "En rabat",
|
||||
"REPORTS_SLA": "SLA",
|
||||
"REPORTS_BOT": "Bot",
|
||||
"REPORTS_AGENT": "Agenter",
|
||||
"REPORTS_LABEL": "Etiketter",
|
||||
"REPORTS_INBOX": "Indbakke",
|
||||
|
||||
@@ -1,22 +1,31 @@
|
||||
{
|
||||
"SLA": {
|
||||
"HEADER": "SLA",
|
||||
"HEADER_BTN_TXT": "Add SLA",
|
||||
"ADD_ACTION": "Add SLA",
|
||||
"ADD_ACTION_LONG": "Create a new SLA Policy",
|
||||
"DESCRIPTION": "Service Level Agreements (SLAs) are contracts that define clear expectations between your team and customers. They establish standards for response and resolution times, creating a framework for accountability and ensures a consistent, high-quality experience.",
|
||||
"LEARN_MORE": "Learn more about SLA",
|
||||
"LOADING": "Fetching SLAs",
|
||||
"SEARCH_404": "Der er ingen elementer, der matcher denne forespørgsel",
|
||||
"SIDEBAR_TXT": "<p><b>SLA</b> <p>Think of Service Level Agreements (SLAs) like friendly promises between a service provider and a customer.</p> <p> These promises set clear expectations for things like how quickly the team will respond to issues, making sure you always get a reliable and top-notch experience!</p>",
|
||||
"LIST": {
|
||||
"404": "There are no SLAs available in this account.",
|
||||
"TITLE": "Manage SLA",
|
||||
"DESC": "SLAs: Friendly promises for great service!",
|
||||
"TABLE_HEADER": [
|
||||
"Navn",
|
||||
"Beskrivelse",
|
||||
"FRT",
|
||||
"NRT",
|
||||
"RT",
|
||||
"Forretningstider"
|
||||
]
|
||||
"EMPTY": {
|
||||
"TITLE_1": "Enterprise P0",
|
||||
"DESC_1": "Issues raised by enterprise customers, that require immediate attention.",
|
||||
"TITLE_2": "Enterprise P1",
|
||||
"DESC_2": "Issues raised by enterprise customers, that needs to be acknowledged quickly."
|
||||
},
|
||||
"BUSINESS_HOURS_ON": "Business hours on",
|
||||
"BUSINESS_HOURS_OFF": "Business hours off",
|
||||
"RESPONSE_TYPES": {
|
||||
"FRT": "First response time threshold",
|
||||
"NRT": "Next response time threshold",
|
||||
"RT": "Resolution time threshold",
|
||||
"SHORT_HAND": {
|
||||
"FRT": "FRT",
|
||||
"NRT": "NRT",
|
||||
"RT": "RT"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
@@ -56,18 +65,32 @@
|
||||
},
|
||||
"ADD": {
|
||||
"TITLE": "Add SLA",
|
||||
"DESC": "SLAs: Friendly promises for great service!",
|
||||
"DESC": "Friendly promises for great service!",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "SLA added successfully",
|
||||
"ERROR_MESSAGE": "Der opstod en fejl. Prøv venligst igen"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"TITLE": "Edit SLA",
|
||||
"DELETE": {
|
||||
"TITLE": "Delete SLA",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "SLA updated successfully",
|
||||
"SUCCESS_MESSAGE": "SLA deleted successfully",
|
||||
"ERROR_MESSAGE": "Der opstod en fejl. Prøv venligst igen"
|
||||
},
|
||||
"CONFIRM": {
|
||||
"TITLE": "Bekræft Sletning",
|
||||
"MESSAGE": "Are you sure you want to delete ",
|
||||
"YES": "Ja, Slet ",
|
||||
"NO": "Nej, Behold "
|
||||
}
|
||||
},
|
||||
"EVENTS": {
|
||||
"TITLE": "SLA Misses",
|
||||
"FRT": "Første svartid",
|
||||
"NRT": "Next response time",
|
||||
"RT": "Resolution time",
|
||||
"SHOW_MORE": "{count} more",
|
||||
"HIDE": "Hide {count} rows"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -296,6 +296,8 @@
|
||||
"BUTTON": "Eigenes Attribut hinzufügen",
|
||||
"NOT_AVAILABLE": "Für diesen Kontakt sind keine benutzerdefinierten Attribute verfügbar.",
|
||||
"COPY_SUCCESSFUL": "Erfolgreich in die Zwischenablage kopiert",
|
||||
"SHOW_MORE": "Show all attributes",
|
||||
"SHOW_LESS": "Show less attributes",
|
||||
"ACTIONS": {
|
||||
"COPY": "Attribut kopieren",
|
||||
"DELETE": "Attribut löschen",
|
||||
|
||||
@@ -44,7 +44,8 @@
|
||||
"CUSTOM_ATTRIBUTE_CHECKBOX": "Checkbox",
|
||||
"CREATED_AT": "Erstellt am",
|
||||
"LAST_ACTIVITY": "Letzte Aktivität",
|
||||
"REFERER_LINK": "Verweis-Link"
|
||||
"REFERER_LINK": "Verweis-Link",
|
||||
"BLOCKED": "Blocked"
|
||||
},
|
||||
"GROUPS": {
|
||||
"STANDARD_FILTERS": "Standardfilter",
|
||||
|
||||
@@ -64,7 +64,14 @@
|
||||
"SNOOZED_UNTIL": "Stummschalten bis",
|
||||
"SNOOZED_UNTIL_TOMORROW": "Schlummern bis morgen",
|
||||
"SNOOZED_UNTIL_NEXT_WEEK": "Schlummern bis nächste Woche",
|
||||
"SNOOZED_UNTIL_NEXT_REPLY": "Schlummern bis zur nächsten Antwort"
|
||||
"SNOOZED_UNTIL_NEXT_REPLY": "Schlummern bis zur nächsten Antwort",
|
||||
"SLA_STATUS": {
|
||||
"FRT": "FRT {status}",
|
||||
"NRT": "NRT {status}",
|
||||
"RT": "RT {status}",
|
||||
"MISSED": "missed",
|
||||
"DUE": "due"
|
||||
}
|
||||
},
|
||||
"RESOLVE_DROPDOWN": {
|
||||
"MARK_PENDING": "Als ausstehend markieren",
|
||||
|
||||
@@ -0,0 +1,5 @@
|
||||
{
|
||||
"GENERAL": {
|
||||
"SHOWING_RESULTS": "Showing {firstIndex}-{lastIndex} of {totalCount} items"
|
||||
}
|
||||
}
|
||||
@@ -87,7 +87,10 @@
|
||||
"conversation_assignment": "Konversation zugewiesen",
|
||||
"assigned_conversation_new_message": "Neue Nachricht",
|
||||
"participating_conversation_new_message": "Neue Nachricht",
|
||||
"conversation_mention": "Erwähnung"
|
||||
"conversation_mention": "Erwähnung",
|
||||
"sla_missed_first_response": "SLA Missed",
|
||||
"sla_missed_next_response": "SLA Missed",
|
||||
"sla_missed_resolution": "SLA Missed"
|
||||
}
|
||||
},
|
||||
"NETWORK": {
|
||||
|
||||
@@ -4,24 +4,28 @@
|
||||
"TITLE": "Posteingang",
|
||||
"DISPLAY_DROPDOWN": "Display",
|
||||
"LOADING": "Fetching notifications",
|
||||
"EOF": "Alle Benachrichtigungen geladen 🎉",
|
||||
"404": "There are no active notifications in this group.",
|
||||
"NO_NOTIFICATIONS": "No notifications",
|
||||
"NOTE": "Notifications from all subscribed inboxes",
|
||||
"NO_MESSAGES_AVAILABLE": "Oops! Not able to fetch messages",
|
||||
"SNOOZED_UNTIL": "Stummschalten bis",
|
||||
"SNOOZED_UNTIL_TOMORROW": "Schlummern bis morgen",
|
||||
"SNOOZED_UNTIL_NEXT_WEEK": "Schlummern bis nächste Woche"
|
||||
},
|
||||
"ACTION_HEADER": {
|
||||
"SNOOZE": "Snooze notification",
|
||||
"DELETE": "Delete notification"
|
||||
"DELETE": "Delete notification",
|
||||
"BACK": "Zurück"
|
||||
},
|
||||
"TYPES": {
|
||||
"CONVERSATION_MENTION": "You have been mentioned in a conversation",
|
||||
"CONVERSATION_CREATION": "New conversation created",
|
||||
"CONVERSATION_ASSIGNMENT": "A conversation has been assigned to you",
|
||||
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "New message in an assigned conversation",
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in"
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in",
|
||||
"SLA_MISSED_FIRST_RESPONSE": "SLA target first response missed for conversation",
|
||||
"SLA_MISSED_NEXT_RESPONSE": "SLA target next response missed for conversation",
|
||||
"SLA_MISSED_RESOLUTION": "SLA target resolution missed for conversation"
|
||||
},
|
||||
"MENU_ITEM": {
|
||||
"MARK_AS_READ": "Mark as read",
|
||||
|
||||
@@ -35,6 +35,14 @@
|
||||
"NAME": "Auflösungsanzahl",
|
||||
"DESC": "( Gesamt )"
|
||||
},
|
||||
"BOT_RESOLUTION_COUNT": {
|
||||
"NAME": "Auflösungsanzahl",
|
||||
"DESC": "( Gesamt )"
|
||||
},
|
||||
"BOT_HANDOFF_COUNT": {
|
||||
"NAME": "Handoff Count",
|
||||
"DESC": "( Gesamt )"
|
||||
},
|
||||
"REPLY_TIME": {
|
||||
"NAME": "Customer waiting time",
|
||||
"TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
|
||||
@@ -130,7 +138,11 @@
|
||||
"groupBy": "Monat"
|
||||
}
|
||||
],
|
||||
"BUSINESS_HOURS": "Öffnungszeiten"
|
||||
"BUSINESS_HOURS": "Öffnungszeiten",
|
||||
"FILTER_ACTIONS": {
|
||||
"CLEAR_FILTER": "Clear filter",
|
||||
"EMPTY_LIST": "Keine Ergebnisse gefunden"
|
||||
}
|
||||
},
|
||||
"AGENT_REPORTS": {
|
||||
"HEADER": "Agenten-Übersicht",
|
||||
@@ -433,6 +445,27 @@
|
||||
}
|
||||
}
|
||||
},
|
||||
"BOT_REPORTS": {
|
||||
"HEADER": "Bot Reports",
|
||||
"METRIC": {
|
||||
"TOTAL_CONVERSATIONS": {
|
||||
"LABEL": "No. of Conversations",
|
||||
"TOOLTIP": "Total number of conversations handled by the bot"
|
||||
},
|
||||
"TOTAL_RESPONSES": {
|
||||
"LABEL": "Total Responses",
|
||||
"TOOLTIP": "Total number of responses sent by the bot"
|
||||
},
|
||||
"RESOLUTION_RATE": {
|
||||
"LABEL": "Resolution Rate",
|
||||
"TOOLTIP": "Total number of conversations resolved by the bot / Total number of conversations handled by the bot * 100"
|
||||
},
|
||||
"HANDOFF_RATE": {
|
||||
"LABEL": "Handoff Rate",
|
||||
"TOOLTIP": "Total number of conversations handed off to agents / Total number of conversations handled by the bot * 100"
|
||||
}
|
||||
}
|
||||
},
|
||||
"OVERVIEW_REPORTS": {
|
||||
"HEADER": "Übersicht",
|
||||
"LIVE": "Live",
|
||||
@@ -476,5 +509,54 @@
|
||||
"THURSDAY": "Thursday",
|
||||
"FRIDAY": "Friday",
|
||||
"SATURDAY": "Saturday"
|
||||
},
|
||||
"SLA_REPORTS": {
|
||||
"HEADER": "SLA Reports",
|
||||
"NO_RECORDS": "SLA applied conversations are not available.",
|
||||
"LOADING": "Loading SLA data...",
|
||||
"DOWNLOAD_SLA_REPORTS": "Download SLA reports",
|
||||
"DOWNLOAD_FAILED": "Failed to download SLA Reports",
|
||||
"DROPDOWN": {
|
||||
"ADD_FIlTER": "Add filter",
|
||||
"CLEAR_ALL": "Clear all",
|
||||
"CLEAR_FILTER": "Clear filter",
|
||||
"EMPTY_LIST": "Keine Ergebnisse gefunden",
|
||||
"NO_FILTER": "No filters available",
|
||||
"SEARCH": "Search filter",
|
||||
"INPUT_PLACEHOLDER": {
|
||||
"SLA": "SLA name",
|
||||
"AGENTS": "Agentenname",
|
||||
"INBOXES": "Posteingangsname",
|
||||
"LABELS": "Labelname",
|
||||
"TEAMS": "Teamname"
|
||||
},
|
||||
"SLA": "SLA Policy",
|
||||
"INBOXES": "Posteingang",
|
||||
"AGENTS": "Agent",
|
||||
"LABELS": "Label",
|
||||
"TEAMS": "Team"
|
||||
},
|
||||
"METRICS": {
|
||||
"HIT_RATE": {
|
||||
"LABEL": "Hit Rate",
|
||||
"TOOLTIP": "Percentage of SLAs created were completed successfully"
|
||||
},
|
||||
"NO_OF_MISSES": {
|
||||
"LABEL": "Number of Misses",
|
||||
"TOOLTIP": "Total SLA misses in a certain period"
|
||||
},
|
||||
"NO_OF_CONVERSATIONS": {
|
||||
"LABEL": "Number of Conversations",
|
||||
"TOOLTIP": "Total number of conversations with SLA"
|
||||
}
|
||||
},
|
||||
"TABLE": {
|
||||
"HEADER": {
|
||||
"POLICY": "Policy",
|
||||
"CONVERSATION": "Konversation",
|
||||
"AGENT": "Agent"
|
||||
},
|
||||
"VIEW_DETAILS": "View Details"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -83,7 +83,10 @@
|
||||
"CONVERSATION_CREATION": "Senden Sie E-Mail-Benachrichtigungen, wenn eine neue Konversation erstellt wird",
|
||||
"CONVERSATION_MENTION": "Senden Sie E-Mail-Benachrichtigungen, wenn Sie in einer Konversation erwähnt werden",
|
||||
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "Senden Sie E-Mail-Benachrichtigungen, wenn eine neue Nachricht in einer zugewiesenen Konversation erstellt wird",
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "E-Mail-Benachrichtigungen senden, wenn eine neue Nachricht in einer zugewiesenen Konversation erstellt wird"
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "E-Mail-Benachrichtigungen senden, wenn eine neue Nachricht in einer zugewiesenen Konversation erstellt wird",
|
||||
"SLA_MISSED_FIRST_RESPONSE": "Send email notifications when a conversation misses first response SLA",
|
||||
"SLA_MISSED_NEXT_RESPONSE": "Send email notifications when a conversation misses next response SLA",
|
||||
"SLA_MISSED_RESOLUTION": "Send email notifications when a conversation misses resolution SLA"
|
||||
},
|
||||
"API": {
|
||||
"UPDATE_SUCCESS": "Ihre Benachrichtigungseinstellungen wurden erfolgreich aktualisiert",
|
||||
@@ -98,7 +101,10 @@
|
||||
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "Senden Sie Push-Benachrichtigungen, wenn eine neue Nachricht in einer zugewiesenen Konversation erstellt wird",
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Sende Push-Benachrichtigungen, wenn eine neue Nachricht in einer zugewiesenen Konversation erstellt wird",
|
||||
"HAS_ENABLED_PUSH": "Sie haben die Push-Benachrichtigung für diesen Browser aktiviert.",
|
||||
"REQUEST_PUSH": "Push-Benachrichtigungen aktivieren"
|
||||
"REQUEST_PUSH": "Push-Benachrichtigungen aktivieren",
|
||||
"SLA_MISSED_FIRST_RESPONSE": "Send push notifications when a conversation misses first response SLA",
|
||||
"SLA_MISSED_NEXT_RESPONSE": "Send push notifications when a conversation misses next response SLA",
|
||||
"SLA_MISSED_RESOLUTION": "Send push notifications when a conversation misses resolution SLA"
|
||||
},
|
||||
"PROFILE_IMAGE": {
|
||||
"LABEL": "Profilbild"
|
||||
@@ -199,6 +205,7 @@
|
||||
"SIDEBAR": {
|
||||
"CURRENTLY_VIEWING_ACCOUNT": "Wird gerade angezeigt:",
|
||||
"SWITCH": "Wechseln",
|
||||
"INBOX_VIEW": "Inbox View",
|
||||
"CONVERSATIONS": "Gespräche",
|
||||
"INBOX": "Posteingang",
|
||||
"ALL_CONVERSATIONS": "Alle Konversationen",
|
||||
@@ -237,6 +244,8 @@
|
||||
"CAMPAIGNS": "Kampagnen",
|
||||
"ONGOING": "Im Gange",
|
||||
"ONE_OFF": "Einmalig",
|
||||
"REPORTS_SLA": "SLA",
|
||||
"REPORTS_BOT": "Bot",
|
||||
"REPORTS_AGENT": "Agenten",
|
||||
"REPORTS_LABEL": "Labels",
|
||||
"REPORTS_INBOX": "Posteingang",
|
||||
|
||||
@@ -1,22 +1,31 @@
|
||||
{
|
||||
"SLA": {
|
||||
"HEADER": "SLA",
|
||||
"HEADER_BTN_TXT": "Add SLA",
|
||||
"ADD_ACTION": "Add SLA",
|
||||
"ADD_ACTION_LONG": "Create a new SLA Policy",
|
||||
"DESCRIPTION": "Service Level Agreements (SLAs) are contracts that define clear expectations between your team and customers. They establish standards for response and resolution times, creating a framework for accountability and ensures a consistent, high-quality experience.",
|
||||
"LEARN_MORE": "Learn more about SLA",
|
||||
"LOADING": "Fetching SLAs",
|
||||
"SEARCH_404": "Es gibt keine Elemente, die dieser Abfrage entsprechen",
|
||||
"SIDEBAR_TXT": "<p><b>SLA</b> <p>Think of Service Level Agreements (SLAs) like friendly promises between a service provider and a customer.</p> <p> These promises set clear expectations for things like how quickly the team will respond to issues, making sure you always get a reliable and top-notch experience!</p>",
|
||||
"LIST": {
|
||||
"404": "There are no SLAs available in this account.",
|
||||
"TITLE": "Manage SLA",
|
||||
"DESC": "SLAs: Friendly promises for great service!",
|
||||
"TABLE_HEADER": [
|
||||
"Name",
|
||||
"Beschreibung",
|
||||
"FRT",
|
||||
"NRT",
|
||||
"RT",
|
||||
"Öffnungszeiten"
|
||||
]
|
||||
"EMPTY": {
|
||||
"TITLE_1": "Enterprise P0",
|
||||
"DESC_1": "Issues raised by enterprise customers, that require immediate attention.",
|
||||
"TITLE_2": "Enterprise P1",
|
||||
"DESC_2": "Issues raised by enterprise customers, that needs to be acknowledged quickly."
|
||||
},
|
||||
"BUSINESS_HOURS_ON": "Business hours on",
|
||||
"BUSINESS_HOURS_OFF": "Business hours off",
|
||||
"RESPONSE_TYPES": {
|
||||
"FRT": "First response time threshold",
|
||||
"NRT": "Next response time threshold",
|
||||
"RT": "Resolution time threshold",
|
||||
"SHORT_HAND": {
|
||||
"FRT": "FRT",
|
||||
"NRT": "NRT",
|
||||
"RT": "RT"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
@@ -56,18 +65,32 @@
|
||||
},
|
||||
"ADD": {
|
||||
"TITLE": "Add SLA",
|
||||
"DESC": "SLAs: Friendly promises for great service!",
|
||||
"DESC": "Friendly promises for great service!",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "SLA added successfully",
|
||||
"ERROR_MESSAGE": "Es ist ein Fehler aufgetreten, bitte versuchen Sie es erneut"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"TITLE": "Edit SLA",
|
||||
"DELETE": {
|
||||
"TITLE": "Delete SLA",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "SLA updated successfully",
|
||||
"SUCCESS_MESSAGE": "SLA deleted successfully",
|
||||
"ERROR_MESSAGE": "Es ist ein Fehler aufgetreten, bitte versuchen Sie es erneut"
|
||||
},
|
||||
"CONFIRM": {
|
||||
"TITLE": "Löschung bestätigen",
|
||||
"MESSAGE": "Are you sure you want to delete ",
|
||||
"YES": "Ja, löschen ",
|
||||
"NO": "Nein, behalten "
|
||||
}
|
||||
},
|
||||
"EVENTS": {
|
||||
"TITLE": "SLA Misses",
|
||||
"FRT": "Erste Antwortzeit",
|
||||
"NRT": "Next response time",
|
||||
"RT": "Resolution time",
|
||||
"SHOW_MORE": "{count} more",
|
||||
"HIDE": "Hide {count} rows"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -296,6 +296,8 @@
|
||||
"BUTTON": "Προσθήκη προσαρμοσμένης ιδιότητας",
|
||||
"NOT_AVAILABLE": "Δεν υπάρχουν διαθέσιμες προσαρμοσμένες ιδιότητες για αυτήν την επαφή.",
|
||||
"COPY_SUCCESSFUL": "Αντιγράφτηκε με επιτυχία στο πρόχειρο",
|
||||
"SHOW_MORE": "Show all attributes",
|
||||
"SHOW_LESS": "Show less attributes",
|
||||
"ACTIONS": {
|
||||
"COPY": "Αντιγραφή ιδιότητας",
|
||||
"DELETE": "Διαγραφή ιδιότητας",
|
||||
|
||||
@@ -44,7 +44,8 @@
|
||||
"CUSTOM_ATTRIBUTE_CHECKBOX": "Checkbox",
|
||||
"CREATED_AT": "Δημιουργήθηκε στις",
|
||||
"LAST_ACTIVITY": "Τελευταία Δραστηριότητα",
|
||||
"REFERER_LINK": "Σύνδεσμος αναφοράς"
|
||||
"REFERER_LINK": "Σύνδεσμος αναφοράς",
|
||||
"BLOCKED": "Blocked"
|
||||
},
|
||||
"GROUPS": {
|
||||
"STANDARD_FILTERS": "Τυπικά Φίλτρα",
|
||||
|
||||
@@ -64,7 +64,14 @@
|
||||
"SNOOZED_UNTIL": "Snoozed until",
|
||||
"SNOOZED_UNTIL_TOMORROW": "Αναβλήθηκε μέχρι αύριο",
|
||||
"SNOOZED_UNTIL_NEXT_WEEK": "Αναβολή έως την επόμενη εβδομάδα",
|
||||
"SNOOZED_UNTIL_NEXT_REPLY": "Αναβολή έως την επόμενη απάντηση"
|
||||
"SNOOZED_UNTIL_NEXT_REPLY": "Αναβολή έως την επόμενη απάντηση",
|
||||
"SLA_STATUS": {
|
||||
"FRT": "FRT {status}",
|
||||
"NRT": "NRT {status}",
|
||||
"RT": "RT {status}",
|
||||
"MISSED": "missed",
|
||||
"DUE": "due"
|
||||
}
|
||||
},
|
||||
"RESOLVE_DROPDOWN": {
|
||||
"MARK_PENDING": "Σήμανση ως εκκρεμής",
|
||||
|
||||
@@ -0,0 +1,5 @@
|
||||
{
|
||||
"GENERAL": {
|
||||
"SHOWING_RESULTS": "Showing {firstIndex}-{lastIndex} of {totalCount} items"
|
||||
}
|
||||
}
|
||||
@@ -87,7 +87,10 @@
|
||||
"conversation_assignment": "Η Συνομιλία Ανατέθηκε",
|
||||
"assigned_conversation_new_message": "Νέο Μήνυμα",
|
||||
"participating_conversation_new_message": "Νέο Μήνυμα",
|
||||
"conversation_mention": "Αναφορά"
|
||||
"conversation_mention": "Αναφορά",
|
||||
"sla_missed_first_response": "SLA Missed",
|
||||
"sla_missed_next_response": "SLA Missed",
|
||||
"sla_missed_resolution": "SLA Missed"
|
||||
}
|
||||
},
|
||||
"NETWORK": {
|
||||
|
||||
@@ -4,24 +4,28 @@
|
||||
"TITLE": "Εισερχόμενα",
|
||||
"DISPLAY_DROPDOWN": "Display",
|
||||
"LOADING": "Fetching notifications",
|
||||
"EOF": "All notifications loaded 🎉",
|
||||
"404": "There are no active notifications in this group.",
|
||||
"NO_NOTIFICATIONS": "No notifications",
|
||||
"NOTE": "Notifications from all subscribed inboxes",
|
||||
"NO_MESSAGES_AVAILABLE": "Oops! Not able to fetch messages",
|
||||
"SNOOZED_UNTIL": "Snoozed until",
|
||||
"SNOOZED_UNTIL_TOMORROW": "Αναβλήθηκε μέχρι αύριο",
|
||||
"SNOOZED_UNTIL_NEXT_WEEK": "Αναβολή έως την επόμενη εβδομάδα"
|
||||
},
|
||||
"ACTION_HEADER": {
|
||||
"SNOOZE": "Snooze notification",
|
||||
"DELETE": "Delete notification"
|
||||
"DELETE": "Delete notification",
|
||||
"BACK": "Πίσω"
|
||||
},
|
||||
"TYPES": {
|
||||
"CONVERSATION_MENTION": "You have been mentioned in a conversation",
|
||||
"CONVERSATION_CREATION": "New conversation created",
|
||||
"CONVERSATION_ASSIGNMENT": "A conversation has been assigned to you",
|
||||
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "New message in an assigned conversation",
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in"
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in",
|
||||
"SLA_MISSED_FIRST_RESPONSE": "SLA target first response missed for conversation",
|
||||
"SLA_MISSED_NEXT_RESPONSE": "SLA target next response missed for conversation",
|
||||
"SLA_MISSED_RESOLUTION": "SLA target resolution missed for conversation"
|
||||
},
|
||||
"MENU_ITEM": {
|
||||
"MARK_AS_READ": "Mark as read",
|
||||
|
||||
@@ -35,6 +35,14 @@
|
||||
"NAME": "Αριθμός Αναλύσεων",
|
||||
"DESC": "(Σύνολο)"
|
||||
},
|
||||
"BOT_RESOLUTION_COUNT": {
|
||||
"NAME": "Αριθμός Αναλύσεων",
|
||||
"DESC": "(Σύνολο)"
|
||||
},
|
||||
"BOT_HANDOFF_COUNT": {
|
||||
"NAME": "Handoff Count",
|
||||
"DESC": "(Σύνολο)"
|
||||
},
|
||||
"REPLY_TIME": {
|
||||
"NAME": "Customer waiting time",
|
||||
"TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
|
||||
@@ -130,7 +138,11 @@
|
||||
"groupBy": "Μήνα"
|
||||
}
|
||||
],
|
||||
"BUSINESS_HOURS": "Ώρες Εργασίας"
|
||||
"BUSINESS_HOURS": "Ώρες Εργασίας",
|
||||
"FILTER_ACTIONS": {
|
||||
"CLEAR_FILTER": "Clear filter",
|
||||
"EMPTY_LIST": "Δεν βρέθηκαν αποτελέσματα"
|
||||
}
|
||||
},
|
||||
"AGENT_REPORTS": {
|
||||
"HEADER": "Επισκόπηση Πρακτόρων",
|
||||
@@ -433,6 +445,27 @@
|
||||
}
|
||||
}
|
||||
},
|
||||
"BOT_REPORTS": {
|
||||
"HEADER": "Bot Reports",
|
||||
"METRIC": {
|
||||
"TOTAL_CONVERSATIONS": {
|
||||
"LABEL": "No. of Conversations",
|
||||
"TOOLTIP": "Total number of conversations handled by the bot"
|
||||
},
|
||||
"TOTAL_RESPONSES": {
|
||||
"LABEL": "Total Responses",
|
||||
"TOOLTIP": "Total number of responses sent by the bot"
|
||||
},
|
||||
"RESOLUTION_RATE": {
|
||||
"LABEL": "Resolution Rate",
|
||||
"TOOLTIP": "Total number of conversations resolved by the bot / Total number of conversations handled by the bot * 100"
|
||||
},
|
||||
"HANDOFF_RATE": {
|
||||
"LABEL": "Handoff Rate",
|
||||
"TOOLTIP": "Total number of conversations handed off to agents / Total number of conversations handled by the bot * 100"
|
||||
}
|
||||
}
|
||||
},
|
||||
"OVERVIEW_REPORTS": {
|
||||
"HEADER": "Επισκόπηση",
|
||||
"LIVE": "Ζωντανά",
|
||||
@@ -476,5 +509,54 @@
|
||||
"THURSDAY": "Thursday",
|
||||
"FRIDAY": "Friday",
|
||||
"SATURDAY": "Saturday"
|
||||
},
|
||||
"SLA_REPORTS": {
|
||||
"HEADER": "SLA Reports",
|
||||
"NO_RECORDS": "SLA applied conversations are not available.",
|
||||
"LOADING": "Loading SLA data...",
|
||||
"DOWNLOAD_SLA_REPORTS": "Download SLA reports",
|
||||
"DOWNLOAD_FAILED": "Failed to download SLA Reports",
|
||||
"DROPDOWN": {
|
||||
"ADD_FIlTER": "Add filter",
|
||||
"CLEAR_ALL": "Clear all",
|
||||
"CLEAR_FILTER": "Clear filter",
|
||||
"EMPTY_LIST": "Δεν βρέθηκαν αποτελέσματα",
|
||||
"NO_FILTER": "No filters available",
|
||||
"SEARCH": "Search filter",
|
||||
"INPUT_PLACEHOLDER": {
|
||||
"SLA": "SLA name",
|
||||
"AGENTS": "Όνομα Πράκτορα",
|
||||
"INBOXES": "Όνομα Κιβωτίου",
|
||||
"LABELS": "Όνομα ετικέτας",
|
||||
"TEAMS": "Όνομα ομάδας"
|
||||
},
|
||||
"SLA": "SLA Policy",
|
||||
"INBOXES": "Εισερχόμενα",
|
||||
"AGENTS": "Πράκτορας",
|
||||
"LABELS": "Ετικέτα",
|
||||
"TEAMS": "Ομάδα"
|
||||
},
|
||||
"METRICS": {
|
||||
"HIT_RATE": {
|
||||
"LABEL": "Hit Rate",
|
||||
"TOOLTIP": "Percentage of SLAs created were completed successfully"
|
||||
},
|
||||
"NO_OF_MISSES": {
|
||||
"LABEL": "Number of Misses",
|
||||
"TOOLTIP": "Total SLA misses in a certain period"
|
||||
},
|
||||
"NO_OF_CONVERSATIONS": {
|
||||
"LABEL": "Number of Conversations",
|
||||
"TOOLTIP": "Total number of conversations with SLA"
|
||||
}
|
||||
},
|
||||
"TABLE": {
|
||||
"HEADER": {
|
||||
"POLICY": "Policy",
|
||||
"CONVERSATION": "Συνομιλία",
|
||||
"AGENT": "Πράκτορας"
|
||||
},
|
||||
"VIEW_DETAILS": "View Details"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -83,7 +83,10 @@
|
||||
"CONVERSATION_CREATION": "Να στέλνεται ειδοποίηση όταν δημιουργείται μια νέα συνομιλία",
|
||||
"CONVERSATION_MENTION": "Αποστολή ειδοποιήσεων email όταν αναφέρεστε σε μια συνομιλία",
|
||||
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "Αποστολή ειδοποίησης email όταν ένα νέο μήνυμα δημιουργείται σε συνομιλία που έχει αναληφθεί",
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send email notifications when a new message is created in a participating conversation"
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send email notifications when a new message is created in a participating conversation",
|
||||
"SLA_MISSED_FIRST_RESPONSE": "Send email notifications when a conversation misses first response SLA",
|
||||
"SLA_MISSED_NEXT_RESPONSE": "Send email notifications when a conversation misses next response SLA",
|
||||
"SLA_MISSED_RESOLUTION": "Send email notifications when a conversation misses resolution SLA"
|
||||
},
|
||||
"API": {
|
||||
"UPDATE_SUCCESS": "Οι προτιμήσεις σας για τις ειδοποιήσεις ενημερώθηκαν",
|
||||
@@ -98,7 +101,10 @@
|
||||
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "Αποστολή ειδοποίησης push όταν ένα νέο μήνυμα δημιουργείται σε συνομιλία που έχει αναληφθεί",
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send push notifications when a new message is created in a participating conversation",
|
||||
"HAS_ENABLED_PUSH": "Έχετε ενεργοποιήσει τις ειδοποιήσεις push για αυτόν τον browser.",
|
||||
"REQUEST_PUSH": "Ενεργοποποίηση των ειδοποιήσεων push"
|
||||
"REQUEST_PUSH": "Ενεργοποποίηση των ειδοποιήσεων push",
|
||||
"SLA_MISSED_FIRST_RESPONSE": "Send push notifications when a conversation misses first response SLA",
|
||||
"SLA_MISSED_NEXT_RESPONSE": "Send push notifications when a conversation misses next response SLA",
|
||||
"SLA_MISSED_RESOLUTION": "Send push notifications when a conversation misses resolution SLA"
|
||||
},
|
||||
"PROFILE_IMAGE": {
|
||||
"LABEL": "Εικόνα Προφίλ"
|
||||
@@ -199,6 +205,7 @@
|
||||
"SIDEBAR": {
|
||||
"CURRENTLY_VIEWING_ACCOUNT": "Τρέχουσα προβολή:",
|
||||
"SWITCH": "Εναλλαγή",
|
||||
"INBOX_VIEW": "Inbox View",
|
||||
"CONVERSATIONS": "Συζητήσεις",
|
||||
"INBOX": "Εισερχόμενα",
|
||||
"ALL_CONVERSATIONS": "Όλες Οι Συνομιλίες",
|
||||
@@ -237,6 +244,8 @@
|
||||
"CAMPAIGNS": "Καμπάνιες",
|
||||
"ONGOING": "Σε Εξέλιξη",
|
||||
"ONE_OFF": "Ένα/μία από",
|
||||
"REPORTS_SLA": "SLA",
|
||||
"REPORTS_BOT": "Bot",
|
||||
"REPORTS_AGENT": "Πράκτορες",
|
||||
"REPORTS_LABEL": "Ετικέτες",
|
||||
"REPORTS_INBOX": "Εισερχόμενα",
|
||||
|
||||
@@ -1,22 +1,31 @@
|
||||
{
|
||||
"SLA": {
|
||||
"HEADER": "SLA",
|
||||
"HEADER_BTN_TXT": "Add SLA",
|
||||
"ADD_ACTION": "Add SLA",
|
||||
"ADD_ACTION_LONG": "Create a new SLA Policy",
|
||||
"DESCRIPTION": "Service Level Agreements (SLAs) are contracts that define clear expectations between your team and customers. They establish standards for response and resolution times, creating a framework for accountability and ensures a consistent, high-quality experience.",
|
||||
"LEARN_MORE": "Learn more about SLA",
|
||||
"LOADING": "Fetching SLAs",
|
||||
"SEARCH_404": "Δεν υπάρχουν δεδομένα που να ταιριάζουν με αυτό το ερώτημα",
|
||||
"SIDEBAR_TXT": "<p><b>SLA</b> <p>Think of Service Level Agreements (SLAs) like friendly promises between a service provider and a customer.</p> <p> These promises set clear expectations for things like how quickly the team will respond to issues, making sure you always get a reliable and top-notch experience!</p>",
|
||||
"LIST": {
|
||||
"404": "There are no SLAs available in this account.",
|
||||
"TITLE": "Manage SLA",
|
||||
"DESC": "SLAs: Friendly promises for great service!",
|
||||
"TABLE_HEADER": [
|
||||
"Όνομα",
|
||||
"Περιγραφή",
|
||||
"FRT",
|
||||
"NRT",
|
||||
"RT",
|
||||
"Ώρες Εργασίας"
|
||||
]
|
||||
"EMPTY": {
|
||||
"TITLE_1": "Enterprise P0",
|
||||
"DESC_1": "Issues raised by enterprise customers, that require immediate attention.",
|
||||
"TITLE_2": "Enterprise P1",
|
||||
"DESC_2": "Issues raised by enterprise customers, that needs to be acknowledged quickly."
|
||||
},
|
||||
"BUSINESS_HOURS_ON": "Business hours on",
|
||||
"BUSINESS_HOURS_OFF": "Business hours off",
|
||||
"RESPONSE_TYPES": {
|
||||
"FRT": "First response time threshold",
|
||||
"NRT": "Next response time threshold",
|
||||
"RT": "Resolution time threshold",
|
||||
"SHORT_HAND": {
|
||||
"FRT": "FRT",
|
||||
"NRT": "NRT",
|
||||
"RT": "RT"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
@@ -56,18 +65,32 @@
|
||||
},
|
||||
"ADD": {
|
||||
"TITLE": "Add SLA",
|
||||
"DESC": "SLAs: Friendly promises for great service!",
|
||||
"DESC": "Friendly promises for great service!",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "SLA added successfully",
|
||||
"ERROR_MESSAGE": "Υπήρξε ένα σφάλμα, παρακαλώ προσπαθήστε ξανά"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"TITLE": "Edit SLA",
|
||||
"DELETE": {
|
||||
"TITLE": "Delete SLA",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "SLA updated successfully",
|
||||
"SUCCESS_MESSAGE": "SLA deleted successfully",
|
||||
"ERROR_MESSAGE": "Υπήρξε ένα σφάλμα, παρακαλώ προσπαθήστε ξανά"
|
||||
},
|
||||
"CONFIRM": {
|
||||
"TITLE": "Επιβεβαίωση Διαγραφής",
|
||||
"MESSAGE": "Are you sure you want to delete ",
|
||||
"YES": "Ναι, Διέγραψε τον/την ",
|
||||
"NO": "Όχι, Κράτησε τον/την"
|
||||
}
|
||||
},
|
||||
"EVENTS": {
|
||||
"TITLE": "SLA Misses",
|
||||
"FRT": "Χρόνος πρώτης ανταπόκρισης",
|
||||
"NRT": "Next response time",
|
||||
"RT": "Resolution time",
|
||||
"SHOW_MORE": "{count} more",
|
||||
"HIDE": "Hide {count} rows"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -48,7 +48,8 @@
|
||||
"SIDEBAR_SECTIONS": {
|
||||
"CUSTOM_ATTRIBUTES": "Custom Attributes",
|
||||
"CONTACT_LABELS": "Contact Labels",
|
||||
"PREVIOUS_CONVERSATIONS": "Previous Conversations"
|
||||
"PREVIOUS_CONVERSATIONS": "Previous Conversations",
|
||||
"NO_RECORDS_FOUND": "No attributes found"
|
||||
}
|
||||
},
|
||||
"EDIT_CONTACT": {
|
||||
|
||||
@@ -280,6 +280,7 @@
|
||||
},
|
||||
"CONVERSATION_CUSTOM_ATTRIBUTES": {
|
||||
"ADD_BUTTON_TEXT": "Create attribute",
|
||||
"NO_RECORDS_FOUND": "No attributes found",
|
||||
"UPDATE": {
|
||||
"SUCCESS": "Attribute updated successfully",
|
||||
"ERROR": "Unable to update attribute. Please try again later"
|
||||
|
||||
@@ -6,6 +6,17 @@
|
||||
"DESCRIPTION": "Service Level Agreements (SLAs) are contracts that define clear expectations between your team and customers. They establish standards for response and resolution times, creating a framework for accountability and ensures a consistent, high-quality experience.",
|
||||
"LEARN_MORE": "Learn more about SLA",
|
||||
"LOADING": "Fetching SLAs",
|
||||
"PAYWALL": {
|
||||
"TITLE": "Upgrade to create SLAs",
|
||||
"AVAILABLE_ON": "The SLA feature is only available in the Business and Enterprise plans.",
|
||||
"UPGRADE_PROMPT": "Upgrade your plan to get access to advanced features like team management, automations, custom attributes, and more.",
|
||||
"UPGRADE_NOW": "Upgrade now"
|
||||
},
|
||||
"ENTERPRISE_PAYWALL": {
|
||||
"AVAILABLE_ON": "The SLA feature is only available in the paid plans.",
|
||||
"UPGRADE_PROMPT": "Upgrade to a paid plan to access advanced features like audit logs, agent capacity, and more.",
|
||||
"ASK_ADMIN": "Please reach out to your administrator for the upgrade."
|
||||
},
|
||||
"LIST": {
|
||||
"404": "There are no SLAs available in this account.",
|
||||
"EMPTY": {
|
||||
|
||||
@@ -42,14 +42,14 @@
|
||||
},
|
||||
"REGEX_PATTERN": {
|
||||
"LABEL": "Patrón de Regex",
|
||||
"PLACEHOLDER": "Please enter custom attribute regex pattern. (Optional)"
|
||||
"PLACEHOLDER": "Por favor, introduzca el patrón de regex de atributo personalizado. (Opcional)"
|
||||
},
|
||||
"REGEX_CUE": {
|
||||
"LABEL": "Regex Cue",
|
||||
"PLACEHOLDER": "Please enter regex pattern hint. (Optional)"
|
||||
"PLACEHOLDER": "Por favor ingrese la pista de patrones regex. (opcional)"
|
||||
},
|
||||
"ENABLE_REGEX": {
|
||||
"LABEL": "Enable regex validation"
|
||||
"LABEL": "Habilitar validación regex"
|
||||
}
|
||||
},
|
||||
"API": {
|
||||
@@ -107,14 +107,14 @@
|
||||
},
|
||||
"REGEX_PATTERN": {
|
||||
"LABEL": "Patrón de Regex",
|
||||
"PLACEHOLDER": "Please enter custom attribute regex pattern. (Optional)"
|
||||
"PLACEHOLDER": "Por favor, introduzca el patrón de regex de atributo personalizado. (Opcional)"
|
||||
},
|
||||
"REGEX_CUE": {
|
||||
"LABEL": "Regex Cue",
|
||||
"PLACEHOLDER": "Please enter regex pattern hint. (Optional)"
|
||||
"PLACEHOLDER": "Por favor ingrese la pista de patrones regex. (opcional)"
|
||||
},
|
||||
"ENABLE_REGEX": {
|
||||
"LABEL": "Enable regex validation"
|
||||
"LABEL": "Habilitar validación regex"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -39,10 +39,10 @@
|
||||
},
|
||||
"MERGE_CONTACT": "Combinar contacto",
|
||||
"CONTACT_ACTIONS": "Acciones de contacto",
|
||||
"MUTE_CONTACT": "Block Contact",
|
||||
"UNMUTE_CONTACT": "Unblock Contact",
|
||||
"MUTED_SUCCESS": "This contact is blocked successfully. You will not be notified of any future conversations.",
|
||||
"UNMUTED_SUCCESS": "This contact is unblocked successfully.",
|
||||
"MUTE_CONTACT": "Bloquear contacto",
|
||||
"UNMUTE_CONTACT": "Desbloquear contacto",
|
||||
"MUTED_SUCCESS": "Este contacto está bloqueado con éxito. No se te notificará de ninguna conversación futura.",
|
||||
"UNMUTED_SUCCESS": "Este contacto está desbloqueado correctamente.",
|
||||
"SEND_TRANSCRIPT": "Enviar Transcripción",
|
||||
"EDIT_LABEL": "Editar",
|
||||
"SIDEBAR_SECTIONS": {
|
||||
@@ -82,9 +82,9 @@
|
||||
"ERROR_MESSAGE": "Hubo un error, por favor inténtelo de nuevo",
|
||||
"CONFIRM": {
|
||||
"TITLE": "Exportar contactos",
|
||||
"MESSAGE": "Are you sure you want to export all contacts?",
|
||||
"YES": "Yes, Export",
|
||||
"NO": "No, Cancel"
|
||||
"MESSAGE": "¿Está seguro que desea exportar todos los contactos?",
|
||||
"YES": "Sí, exportar",
|
||||
"NO": "No, cancelar"
|
||||
}
|
||||
},
|
||||
"DELETE_NOTE": {
|
||||
@@ -296,6 +296,8 @@
|
||||
"BUTTON": "Añadir atributo personalizado",
|
||||
"NOT_AVAILABLE": "No hay atributos personalizados disponibles para este contacto.",
|
||||
"COPY_SUCCESSFUL": "Copiado al portapapeles satisfactoriamente",
|
||||
"SHOW_MORE": "Show all attributes",
|
||||
"SHOW_LESS": "Show less attributes",
|
||||
"ACTIONS": {
|
||||
"COPY": "Copiar atributo",
|
||||
"DELETE": "Eliminar atributo",
|
||||
|
||||
@@ -44,7 +44,8 @@
|
||||
"CUSTOM_ATTRIBUTE_CHECKBOX": "Casilla",
|
||||
"CREATED_AT": "Creado el",
|
||||
"LAST_ACTIVITY": "Última actividad",
|
||||
"REFERER_LINK": "Enlace de referencia"
|
||||
"REFERER_LINK": "Enlace de referencia",
|
||||
"BLOCKED": "Bloqueado"
|
||||
},
|
||||
"GROUPS": {
|
||||
"STANDARD_FILTERS": "Filtros estándar",
|
||||
|
||||
@@ -64,7 +64,14 @@
|
||||
"SNOOZED_UNTIL": "Posponer hasta",
|
||||
"SNOOZED_UNTIL_TOMORROW": "Pospuesto hasta mañana",
|
||||
"SNOOZED_UNTIL_NEXT_WEEK": "Pospuesto hasta la próxima semana",
|
||||
"SNOOZED_UNTIL_NEXT_REPLY": "Posponer hasta la siguiente respuesta"
|
||||
"SNOOZED_UNTIL_NEXT_REPLY": "Posponer hasta la siguiente respuesta",
|
||||
"SLA_STATUS": {
|
||||
"FRT": "FRT {status}",
|
||||
"NRT": "NRT {status}",
|
||||
"RT": "RT {status}",
|
||||
"MISSED": "missed",
|
||||
"DUE": "due"
|
||||
}
|
||||
},
|
||||
"RESOLVE_DROPDOWN": {
|
||||
"MARK_PENDING": "Marcar como pendiente",
|
||||
|
||||
@@ -0,0 +1,5 @@
|
||||
{
|
||||
"GENERAL": {
|
||||
"SHOWING_RESULTS": "Showing {firstIndex}-{lastIndex} of {totalCount} items"
|
||||
}
|
||||
}
|
||||
@@ -87,7 +87,10 @@
|
||||
"conversation_assignment": "Conversación asignada",
|
||||
"assigned_conversation_new_message": "Nuevo mensaje",
|
||||
"participating_conversation_new_message": "Nuevo mensaje",
|
||||
"conversation_mention": "Mención"
|
||||
"conversation_mention": "Mención",
|
||||
"sla_missed_first_response": "SLA perdido",
|
||||
"sla_missed_next_response": "SLA perdido",
|
||||
"sla_missed_resolution": "SLA perdido"
|
||||
}
|
||||
},
|
||||
"NETWORK": {
|
||||
|
||||
@@ -319,7 +319,7 @@
|
||||
"HEADERS": {
|
||||
"TITLE": "Título",
|
||||
"CATEGORY": "Categoría",
|
||||
"READ_COUNT": "Views",
|
||||
"READ_COUNT": "Vistas",
|
||||
"STATUS": "Estado",
|
||||
"LAST_EDITED": "Última edición"
|
||||
},
|
||||
|
||||
@@ -4,37 +4,41 @@
|
||||
"TITLE": "Bandeja de entrada",
|
||||
"DISPLAY_DROPDOWN": "Mostrar",
|
||||
"LOADING": "Cargando notificaciones",
|
||||
"EOF": "Todas las notificaciones cargadas 🎉",
|
||||
"404": "There are no active notifications in this group.",
|
||||
"NO_NOTIFICATIONS": "No notifications",
|
||||
"NOTE": "Notifications from all subscribed inboxes",
|
||||
"404": "No hay notificaciones activas en este grupo.",
|
||||
"NO_NOTIFICATIONS": "Sin notificaciones",
|
||||
"NOTE": "Notificaciones de todas las entradas suscritas",
|
||||
"NO_MESSAGES_AVAILABLE": "¡Ups! No se pueden obtener mensajes",
|
||||
"SNOOZED_UNTIL": "Posponer hasta",
|
||||
"SNOOZED_UNTIL_TOMORROW": "Pospuesto hasta mañana",
|
||||
"SNOOZED_UNTIL_NEXT_WEEK": "Pospuesto hasta la próxima semana"
|
||||
},
|
||||
"ACTION_HEADER": {
|
||||
"SNOOZE": "Snooze notification",
|
||||
"DELETE": "Delete notification"
|
||||
"SNOOZE": "Posponer notificación",
|
||||
"DELETE": "Borrar notificación",
|
||||
"BACK": "Atrás"
|
||||
},
|
||||
"TYPES": {
|
||||
"CONVERSATION_MENTION": "You have been mentioned in a conversation",
|
||||
"CONVERSATION_CREATION": "New conversation created",
|
||||
"CONVERSATION_ASSIGNMENT": "A conversation has been assigned to you",
|
||||
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "New message in an assigned conversation",
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in"
|
||||
"CONVERSATION_MENTION": "Has sido mencionado en una conversación",
|
||||
"CONVERSATION_CREATION": "Nueva conversación creada",
|
||||
"CONVERSATION_ASSIGNMENT": "Se te ha asignado una conversación",
|
||||
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "Nuevo mensaje en una conversación asignada",
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Nuevo mensaje en una conversación en la que estás participando",
|
||||
"SLA_MISSED_FIRST_RESPONSE": "Falta la siguiente respuesta del SLA para la conversación",
|
||||
"SLA_MISSED_NEXT_RESPONSE": "Falta la siguiente respuesta del SLA para la conversación",
|
||||
"SLA_MISSED_RESOLUTION": "Falta la siguiente respuesta del SLA para la conversación"
|
||||
},
|
||||
"MENU_ITEM": {
|
||||
"MARK_AS_READ": "Mark as read",
|
||||
"MARK_AS_READ": "Marcar como leído",
|
||||
"MARK_AS_UNREAD": "Marcar como no leído",
|
||||
"SNOOZE": "Posponer",
|
||||
"DELETE": "Eliminar",
|
||||
"MARK_ALL_READ": "Marcar todo como leído",
|
||||
"DELETE_ALL": "Delete all",
|
||||
"DELETE_ALL_READ": "Delete all read"
|
||||
"DELETE_ALL": "Eliminar todo",
|
||||
"DELETE_ALL_READ": "Borrar todos los leídos"
|
||||
},
|
||||
"DISPLAY_MENU": {
|
||||
"SORT": "Sort",
|
||||
"DISPLAY": "Display :",
|
||||
"SORT": "Ordenar",
|
||||
"DISPLAY": "Mostrar:",
|
||||
"SORT_OPTIONS": {
|
||||
"NEWEST": "Más reciente",
|
||||
"OLDEST": "Más antiguo",
|
||||
|
||||
@@ -35,9 +35,17 @@
|
||||
"NAME": "Número de resoluciones",
|
||||
"DESC": "( Total )"
|
||||
},
|
||||
"BOT_RESOLUTION_COUNT": {
|
||||
"NAME": "Número de resoluciones",
|
||||
"DESC": "( Total )"
|
||||
},
|
||||
"BOT_HANDOFF_COUNT": {
|
||||
"NAME": "Recuento de traspasos",
|
||||
"DESC": "( Total )"
|
||||
},
|
||||
"REPLY_TIME": {
|
||||
"NAME": "Tiempo de espera del cliente",
|
||||
"TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
|
||||
"TOOLTIP_TEXT": "El tiempo de espera es %{metricValue} (basado en %{conversationCount} conversaciones)"
|
||||
}
|
||||
},
|
||||
"DATE_RANGE_OPTIONS": {
|
||||
@@ -130,7 +138,11 @@
|
||||
"groupBy": "Mes"
|
||||
}
|
||||
],
|
||||
"BUSINESS_HOURS": "Horarios"
|
||||
"BUSINESS_HOURS": "Horarios",
|
||||
"FILTER_ACTIONS": {
|
||||
"CLEAR_FILTER": "Clear filter",
|
||||
"EMPTY_LIST": "No se encontraron resultados"
|
||||
}
|
||||
},
|
||||
"AGENT_REPORTS": {
|
||||
"HEADER": "Resumen de agentes",
|
||||
@@ -433,6 +445,27 @@
|
||||
}
|
||||
}
|
||||
},
|
||||
"BOT_REPORTS": {
|
||||
"HEADER": "Informes de bot",
|
||||
"METRIC": {
|
||||
"TOTAL_CONVERSATIONS": {
|
||||
"LABEL": "Núm. de conversaciones",
|
||||
"TOOLTIP": "Número total de conversaciones manejadas por el bot"
|
||||
},
|
||||
"TOTAL_RESPONSES": {
|
||||
"LABEL": "Total de respuestas",
|
||||
"TOOLTIP": "Número total de respuestas enviadas por el bot"
|
||||
},
|
||||
"RESOLUTION_RATE": {
|
||||
"LABEL": "Tiempo de resolución",
|
||||
"TOOLTIP": "Número total de conversaciones resueltas por el bot / Número total de conversaciones manejadas por el bot * 100"
|
||||
},
|
||||
"HANDOFF_RATE": {
|
||||
"LABEL": "Tasa de traspasos",
|
||||
"TOOLTIP": "Número total de conversaciones transmitidas a agentes / Número total de conversaciones manejadas por el bot * 100"
|
||||
}
|
||||
}
|
||||
},
|
||||
"OVERVIEW_REPORTS": {
|
||||
"HEADER": "Resumen",
|
||||
"LIVE": "En vivo",
|
||||
@@ -476,5 +509,54 @@
|
||||
"THURSDAY": "Jueves",
|
||||
"FRIDAY": "Viernes",
|
||||
"SATURDAY": "Sábado"
|
||||
},
|
||||
"SLA_REPORTS": {
|
||||
"HEADER": "SLA Reports",
|
||||
"NO_RECORDS": "SLA applied conversations are not available.",
|
||||
"LOADING": "Loading SLA data...",
|
||||
"DOWNLOAD_SLA_REPORTS": "Download SLA reports",
|
||||
"DOWNLOAD_FAILED": "Failed to download SLA Reports",
|
||||
"DROPDOWN": {
|
||||
"ADD_FIlTER": "Añadir Filtro",
|
||||
"CLEAR_ALL": "Clear all",
|
||||
"CLEAR_FILTER": "Clear filter",
|
||||
"EMPTY_LIST": "No se encontraron resultados",
|
||||
"NO_FILTER": "No filters available",
|
||||
"SEARCH": "Search filter",
|
||||
"INPUT_PLACEHOLDER": {
|
||||
"SLA": "SLA name",
|
||||
"AGENTS": "Nombre del agente",
|
||||
"INBOXES": "Nombre de la bandeja de entrada",
|
||||
"LABELS": "Nombre de la etiqueta",
|
||||
"TEAMS": "Nombre del equipo"
|
||||
},
|
||||
"SLA": "Política de SLA",
|
||||
"INBOXES": "Bandeja de entrada",
|
||||
"AGENTS": "Agente",
|
||||
"LABELS": "Etiqueta",
|
||||
"TEAMS": "Equipo"
|
||||
},
|
||||
"METRICS": {
|
||||
"HIT_RATE": {
|
||||
"LABEL": "Hit Rate",
|
||||
"TOOLTIP": "Percentage of SLAs created were completed successfully"
|
||||
},
|
||||
"NO_OF_MISSES": {
|
||||
"LABEL": "Number of Misses",
|
||||
"TOOLTIP": "Total SLA misses in a certain period"
|
||||
},
|
||||
"NO_OF_CONVERSATIONS": {
|
||||
"LABEL": "Number of Conversations",
|
||||
"TOOLTIP": "Total number of conversations with SLA"
|
||||
}
|
||||
},
|
||||
"TABLE": {
|
||||
"HEADER": {
|
||||
"POLICY": "Policy",
|
||||
"CONVERSATION": "Conversación",
|
||||
"AGENT": "Agente"
|
||||
},
|
||||
"VIEW_DETAILS": "View Details"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -83,7 +83,10 @@
|
||||
"CONVERSATION_CREATION": "Enviar notificaciones por correo electrónico cuando se crea una nueva conversación",
|
||||
"CONVERSATION_MENTION": "Enviar notificaciones por correo electrónico cuando sea mencionado en una conversación",
|
||||
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "Envirar notificaciones por correo electrónico cuando un nuevo mensaje es creado en una conversación asignada",
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Enviar notificaciones por correo electrónico cuando se crea un nuevo mensaje en una conversación participante"
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Enviar notificaciones por correo electrónico cuando se crea un nuevo mensaje en una conversación participante",
|
||||
"SLA_MISSED_FIRST_RESPONSE": "Send email notifications when a conversation misses first response SLA",
|
||||
"SLA_MISSED_NEXT_RESPONSE": "Send email notifications when a conversation misses next response SLA",
|
||||
"SLA_MISSED_RESOLUTION": "Send email notifications when a conversation misses resolution SLA"
|
||||
},
|
||||
"API": {
|
||||
"UPDATE_SUCCESS": "Sus preferencias de notificación se actualizaron correctamente",
|
||||
@@ -98,7 +101,10 @@
|
||||
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "Enviar notificaciones push cuando un nuevo mensaja es creadao en una conversación asignada",
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Enviar notificaciones push cuando se crea un nuevo mensaje en una conversación participante",
|
||||
"HAS_ENABLED_PUSH": "Ha habilitado notificaciones push para este navegador.",
|
||||
"REQUEST_PUSH": "Habilitar notificaciones push"
|
||||
"REQUEST_PUSH": "Habilitar notificaciones push",
|
||||
"SLA_MISSED_FIRST_RESPONSE": "Send push notifications when a conversation misses first response SLA",
|
||||
"SLA_MISSED_NEXT_RESPONSE": "Send push notifications when a conversation misses next response SLA",
|
||||
"SLA_MISSED_RESOLUTION": "Send push notifications when a conversation misses resolution SLA"
|
||||
},
|
||||
"PROFILE_IMAGE": {
|
||||
"LABEL": "Imagen de perfil"
|
||||
@@ -199,6 +205,7 @@
|
||||
"SIDEBAR": {
|
||||
"CURRENTLY_VIEWING_ACCOUNT": "Visualizando:",
|
||||
"SWITCH": "Cambiar",
|
||||
"INBOX_VIEW": "Vista del buzón",
|
||||
"CONVERSATIONS": "Conversaciones",
|
||||
"INBOX": "Bandeja de entrada",
|
||||
"ALL_CONVERSATIONS": "Todas las conversaciones",
|
||||
@@ -237,6 +244,8 @@
|
||||
"CAMPAIGNS": "Campañas",
|
||||
"ONGOING": "En Curso",
|
||||
"ONE_OFF": "One Off",
|
||||
"REPORTS_SLA": "SLA",
|
||||
"REPORTS_BOT": "Bot",
|
||||
"REPORTS_AGENT": "Agentes",
|
||||
"REPORTS_LABEL": "Etiquetas",
|
||||
"REPORTS_INBOX": "Bandeja de entrada",
|
||||
|
||||
@@ -1,41 +1,50 @@
|
||||
{
|
||||
"SLA": {
|
||||
"HEADER": "SLA",
|
||||
"HEADER_BTN_TXT": "Add SLA",
|
||||
"LOADING": "Fetching SLAs",
|
||||
"SEARCH_404": "No hay elementos que coincidan con esta consulta",
|
||||
"SIDEBAR_TXT": "<p><b>SLA</b> <p>Think of Service Level Agreements (SLAs) like friendly promises between a service provider and a customer.</p> <p> These promises set clear expectations for things like how quickly the team will respond to issues, making sure you always get a reliable and top-notch experience!</p>",
|
||||
"ADD_ACTION": "Añadir SLA",
|
||||
"ADD_ACTION_LONG": "Create a new SLA Policy",
|
||||
"DESCRIPTION": "Los Acuerdos de Nivel de Servicio (SLA) son contratos que definen expectativas claras entre su equipo y sus clientes. Establecen normas para los tiempos de respuesta y resolución, creando un marco para la responsabilidad y garantiza una experiencia coherente y de alta calidad.",
|
||||
"LEARN_MORE": "Más información sobre SLA",
|
||||
"LOADING": "Obteniendo SLAs",
|
||||
"LIST": {
|
||||
"404": "There are no SLAs available in this account.",
|
||||
"TITLE": "Manage SLA",
|
||||
"DESC": "SLAs: Friendly promises for great service!",
|
||||
"TABLE_HEADER": [
|
||||
"Nombre",
|
||||
"Descripción",
|
||||
"FRT",
|
||||
"NRT",
|
||||
"RT",
|
||||
"Horarios"
|
||||
]
|
||||
"404": "No hay SLAs disponibles en esta cuenta.",
|
||||
"EMPTY": {
|
||||
"TITLE_1": "Enterprise P0",
|
||||
"DESC_1": "Issues raised by enterprise customers, that require immediate attention.",
|
||||
"TITLE_2": "Enterprise P1",
|
||||
"DESC_2": "Issues raised by enterprise customers, that needs to be acknowledged quickly."
|
||||
},
|
||||
"BUSINESS_HOURS_ON": "Horas laborables",
|
||||
"BUSINESS_HOURS_OFF": "Horas de descanso",
|
||||
"RESPONSE_TYPES": {
|
||||
"FRT": "Umbral de tiempo de primera respuesta",
|
||||
"NRT": "Umbral de tiempo de siguiente respuesta",
|
||||
"RT": "Umbral de tiempo de resolución",
|
||||
"SHORT_HAND": {
|
||||
"FRT": "FRT",
|
||||
"NRT": "NRT",
|
||||
"RT": "RT"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "SLA Name",
|
||||
"PLACEHOLDER": "SLA Name",
|
||||
"REQUIRED_ERROR": "SLA name is required",
|
||||
"LABEL": "Nombre de SLA",
|
||||
"PLACEHOLDER": "Nombre de SLA",
|
||||
"REQUIRED_ERROR": "El nombre de SLA es requerido",
|
||||
"MINIMUM_LENGTH_ERROR": "La longitud mínima es de 2 caracteres",
|
||||
"VALID_ERROR": "Sólo letras, números, guión y guión bajo son permitidos"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Descripción",
|
||||
"PLACEHOLDER": "SLA for premium customers"
|
||||
"PLACEHOLDER": "SLA para clientes premium"
|
||||
},
|
||||
"FIRST_RESPONSE_TIME": {
|
||||
"LABEL": "Tiempo de primera respuesta",
|
||||
"PLACEHOLDER": "5"
|
||||
},
|
||||
"NEXT_RESPONSE_TIME": {
|
||||
"LABEL": "Next Response Time",
|
||||
"LABEL": "Próximo tiempo de respuesta",
|
||||
"PLACEHOLDER": "5"
|
||||
},
|
||||
"RESOLUTION_TIME": {
|
||||
@@ -44,10 +53,10 @@
|
||||
},
|
||||
"BUSINESS_HOURS": {
|
||||
"LABEL": "Horarios",
|
||||
"PLACEHOLDER": "Only during business hours"
|
||||
"PLACEHOLDER": "Sólo durante las horas de trabajo"
|
||||
},
|
||||
"THRESHOLD_TIME": {
|
||||
"INVALID_FORMAT_ERROR": "Threshold should be a number and greater than zero"
|
||||
"INVALID_FORMAT_ERROR": "El umbral debe ser un número y mayor que cero"
|
||||
},
|
||||
"EDIT": "Editar",
|
||||
"CREATE": "Crear",
|
||||
@@ -55,19 +64,33 @@
|
||||
"CANCEL": "Cancelar"
|
||||
},
|
||||
"ADD": {
|
||||
"TITLE": "Add SLA",
|
||||
"DESC": "SLAs: Friendly promises for great service!",
|
||||
"TITLE": "Añadir SLA",
|
||||
"DESC": "Friendly promises for great service!",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "SLA added successfully",
|
||||
"SUCCESS_MESSAGE": "SLA añadido correctamente",
|
||||
"ERROR_MESSAGE": "Hubo un error, por favor inténtelo de nuevo"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"TITLE": "Edit SLA",
|
||||
"DELETE": {
|
||||
"TITLE": "Eliminar SLA",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "SLA updated successfully",
|
||||
"SUCCESS_MESSAGE": "SLA eliminado correctamente",
|
||||
"ERROR_MESSAGE": "Hubo un error, por favor inténtelo de nuevo"
|
||||
},
|
||||
"CONFIRM": {
|
||||
"TITLE": "Confirmar eliminación",
|
||||
"MESSAGE": "¿Está seguro que desea eliminar? ",
|
||||
"YES": "Sí, eliminar ",
|
||||
"NO": "No, mantenerlo "
|
||||
}
|
||||
},
|
||||
"EVENTS": {
|
||||
"TITLE": "SLA Misses",
|
||||
"FRT": "Primera respuesta",
|
||||
"NRT": "Next response time",
|
||||
"RT": "Resolution time",
|
||||
"SHOW_MORE": "{count} more",
|
||||
"HIDE": "Hide {count} rows"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -296,6 +296,8 @@
|
||||
"BUTTON": "افزودن ویژگی سفارشی",
|
||||
"NOT_AVAILABLE": "هیچ ویژگی سفارشی برای این مخاطب موجود نیست.",
|
||||
"COPY_SUCCESSFUL": "با موفقیت در کلیپبورد کپی شد",
|
||||
"SHOW_MORE": "Show all attributes",
|
||||
"SHOW_LESS": "Show less attributes",
|
||||
"ACTIONS": {
|
||||
"COPY": "کپی ویژگی",
|
||||
"DELETE": "حذف ویژگی",
|
||||
|
||||
@@ -44,7 +44,8 @@
|
||||
"CUSTOM_ATTRIBUTE_CHECKBOX": "چک باکس",
|
||||
"CREATED_AT": "ایجاد شده در",
|
||||
"LAST_ACTIVITY": "آخرین فعالیت",
|
||||
"REFERER_LINK": "پیوند ارجاعدهنده"
|
||||
"REFERER_LINK": "پیوند ارجاعدهنده",
|
||||
"BLOCKED": "Blocked"
|
||||
},
|
||||
"GROUPS": {
|
||||
"STANDARD_FILTERS": "فیلترهای استاندارد",
|
||||
|
||||
@@ -64,7 +64,14 @@
|
||||
"SNOOZED_UNTIL": "به تعویق افتاده تا",
|
||||
"SNOOZED_UNTIL_TOMORROW": "تا فردا به تعویق افتاد",
|
||||
"SNOOZED_UNTIL_NEXT_WEEK": "تا هفته آینده به تعویق افتاد",
|
||||
"SNOOZED_UNTIL_NEXT_REPLY": "تا پاسخ بعدی به تعویق افتاد"
|
||||
"SNOOZED_UNTIL_NEXT_REPLY": "تا پاسخ بعدی به تعویق افتاد",
|
||||
"SLA_STATUS": {
|
||||
"FRT": "FRT {status}",
|
||||
"NRT": "NRT {status}",
|
||||
"RT": "RT {status}",
|
||||
"MISSED": "missed",
|
||||
"DUE": "due"
|
||||
}
|
||||
},
|
||||
"RESOLVE_DROPDOWN": {
|
||||
"MARK_PENDING": "علامت گذاری به عنوان در انتظار",
|
||||
|
||||
@@ -0,0 +1,5 @@
|
||||
{
|
||||
"GENERAL": {
|
||||
"SHOWING_RESULTS": "Showing {firstIndex}-{lastIndex} of {totalCount} items"
|
||||
}
|
||||
}
|
||||
@@ -87,7 +87,10 @@
|
||||
"conversation_assignment": "مکالمه اختصاص داده شد",
|
||||
"assigned_conversation_new_message": "پیام جدید",
|
||||
"participating_conversation_new_message": "پیام جدید",
|
||||
"conversation_mention": "اشاره"
|
||||
"conversation_mention": "اشاره",
|
||||
"sla_missed_first_response": "SLA Missed",
|
||||
"sla_missed_next_response": "SLA Missed",
|
||||
"sla_missed_resolution": "SLA Missed"
|
||||
}
|
||||
},
|
||||
"NETWORK": {
|
||||
|
||||
@@ -4,24 +4,28 @@
|
||||
"TITLE": "صندوق ورودی",
|
||||
"DISPLAY_DROPDOWN": "Display",
|
||||
"LOADING": "Fetching notifications",
|
||||
"EOF": "همه اعلان ها بارگیری شدند 🎉",
|
||||
"404": "There are no active notifications in this group.",
|
||||
"NO_NOTIFICATIONS": "No notifications",
|
||||
"NOTE": "آگاهسازیها از همه صندوقهای ورودی مشترک",
|
||||
"NO_MESSAGES_AVAILABLE": "Oops! Not able to fetch messages",
|
||||
"SNOOZED_UNTIL": "به تعویق افتاده تا",
|
||||
"SNOOZED_UNTIL_TOMORROW": "تا فردا به تعویق افتاد",
|
||||
"SNOOZED_UNTIL_NEXT_WEEK": "تا هفته آینده به تعویق افتاد"
|
||||
},
|
||||
"ACTION_HEADER": {
|
||||
"SNOOZE": "به تعویق انداختن آگاهسازی",
|
||||
"DELETE": "حذف آگاهسازی"
|
||||
"DELETE": "حذف آگاهسازی",
|
||||
"BACK": "بازگشت"
|
||||
},
|
||||
"TYPES": {
|
||||
"CONVERSATION_MENTION": "You have been mentioned in a conversation",
|
||||
"CONVERSATION_CREATION": "New conversation created",
|
||||
"CONVERSATION_ASSIGNMENT": "A conversation has been assigned to you",
|
||||
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "New message in an assigned conversation",
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in"
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in",
|
||||
"SLA_MISSED_FIRST_RESPONSE": "SLA target first response missed for conversation",
|
||||
"SLA_MISSED_NEXT_RESPONSE": "SLA target next response missed for conversation",
|
||||
"SLA_MISSED_RESOLUTION": "SLA target resolution missed for conversation"
|
||||
},
|
||||
"MENU_ITEM": {
|
||||
"MARK_AS_READ": "Mark as read",
|
||||
|
||||
@@ -145,7 +145,7 @@
|
||||
"TITLE": "Tone",
|
||||
"OPTIONS": {
|
||||
"PROFESSIONAL": "Professional",
|
||||
"FRIENDLY": "Friendly"
|
||||
"FRIENDLY": "دوستانه"
|
||||
}
|
||||
},
|
||||
"BUTTONS": {
|
||||
|
||||
Some files were not shown because too many files have changed in this diff Show More
Reference in New Issue
Block a user