fix: V2 Assignment service enhancements (#13036)
## Linear Ticket: https://linear.app/chatwoot/issue/CW-6081/review-feedback ## Description Assignment V2 Service Enhancements - Enable Assignment V2 on plan upgrade - Fix UI issue with fair distribution policy display - Add advanced assignment feature flag and enhance Assignment V2 capabilities ## Type of change - [ ] Bug fix (non-breaking change which fixes an issue) ## How Has This Been Tested? This has been tested using the UI. ## Checklist: - [ ] My code follows the style guidelines of this project - [ ] I have performed a self-review of my code - [ ] I have commented on my code, particularly in hard-to-understand areas - [ ] I have made corresponding changes to the documentation - [ ] My changes generate no new warnings - [ ] I have added tests that prove my fix is effective or that my feature works - [ ] New and existing unit tests pass locally with my changes - [ ] Any dependent changes have been merged and published in downstream modules <!-- CURSOR_SUMMARY --> --- > [!NOTE] > **Medium Risk** > Changes auto-assignment execution paths, rate limiting defaults, and feature-flag gating (including premium plan behavior), which could affect which conversations get assigned and when. UI rewires inbox settings and policy flows, so regressions are possible around navigation/linking and feature visibility. > > **Overview** > **Adds a new premium `advanced_assignment` feature flag** and uses it to gate capacity/balanced assignment features in the UI (sidebar entry, settings routes, assignment-policy landing cards) and backend (Enterprise balanced selector + capacity filtering). `advanced_assignment` is marked premium, included in Business plan entitlements, and auto-synced in Enterprise accounts when `assignment_v2` is toggled. > > **Improves Assignment V2 policy UX** by adding an inbox-level “Conversation Assignment” section (behind `assignment_v2`) that can link/unlink an assignment policy, navigate to create/edit policy flows with `inboxId` query context, and show an inbox-link prompt after creating a policy. The policy form now defaults to enabled, disables the `balanced` option with a premium badge/message when unavailable, and inbox lists support click-to-navigate. > > **Tightens/adjusts auto-assignment behavior**: bulk assignment now requires `inbox.enable_auto_assignment?`, conversation ordering uses the attached `assignment_policy` priority, and rate limiting uses `assignment_policy` config with an infinite default limit while still tracking assignments. Tests and i18n strings are updated accordingly. > > <sup>Written by [Cursor Bugbot](https://cursor.com/dashboard?tab=bugbot) for commit 23bc03bf75ee4376071e4d7fc7cd564c601d33d7. This will update automatically on new commits. Configure [here](https://cursor.com/dashboard?tab=bugbot).</sup> <!-- /CURSOR_SUMMARY --> --------- Co-authored-by: Pranav <pranav@chatwoot.com> Co-authored-by: iamsivin <iamsivin@gmail.com> Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com> Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
This commit is contained in:
co-authored by
Pranav
iamsivin
Muhsin Keloth
Shivam Mishra
parent
8f95fafff4
commit
7b512bd00e
-3
@@ -39,7 +39,6 @@ const policyA = withCount({
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description: 'Distributes conversations evenly among available agents',
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assignmentOrder: 'round_robin',
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conversationPriority: 'high',
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enabled: true,
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inboxes: [mockInboxes[0], mockInboxes[1]],
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isFetchingInboxes: false,
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});
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@@ -50,7 +49,6 @@ const policyB = withCount({
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description: 'Assigns based on capacity and workload',
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assignmentOrder: 'capacity_based',
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conversationPriority: 'medium',
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enabled: true,
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inboxes: [mockInboxes[2], mockInboxes[3]],
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isFetchingInboxes: false,
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});
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@@ -61,7 +59,6 @@ const emptyPolicy = withCount({
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description: 'Policy with no assigned inboxes',
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assignmentOrder: 'manual',
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conversationPriority: 'low',
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enabled: false,
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inboxes: [],
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isFetchingInboxes: false,
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});
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-17
@@ -15,7 +15,6 @@ const props = defineProps({
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assignmentOrder: { type: String, default: '' },
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conversationPriority: { type: String, default: '' },
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assignedInboxCount: { type: Number, default: 0 },
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enabled: { type: Boolean, default: false },
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inboxes: { type: Array, default: () => [] },
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isFetchingInboxes: { type: Boolean, default: false },
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});
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@@ -65,22 +64,6 @@ const handleFetchInboxes = () => {
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{{ name }}
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</h3>
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<div class="flex items-center gap-2">
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<div class="flex items-center rounded-md bg-n-alpha-2 h-6 px-2">
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<span
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class="text-xs"
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:class="enabled ? 'text-n-teal-11' : 'text-n-slate-12'"
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>
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{{
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enabled
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? t(
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'ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.INDEX.CARD.ACTIVE'
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)
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: t(
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'ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.INDEX.CARD.INACTIVE'
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)
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}}
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</span>
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</div>
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<CardPopover
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:title="
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t(
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