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feat: improve captain overview loading and reuse stats for summary [CW-7610] (#15105)

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This commit is contained in:
Shivam Mishra
2026-07-21 15:14:18 +05:30
committed by GitHub
parent 920a98ccf4
commit 7a5385cc32
8 changed files with 112 additions and 24 deletions
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lib/captain/overview_summary_service.rb
+1
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@@ -32,6 +32,7 @@ class Captain::OverviewSummaryService < Captain::BaseTaskService
{
'first_name' => first_name.to_s,
'assistant_name' => assistant.name.to_s,
'language' => account.locale_english_name,
'conversations_handled' => current(:conversations_handled),
'hours_saved' => current(:hours_saved),
'auto_resolution_rate' => current(:auto_resolution_rate),
lib/integrations/openai/openai_prompts/captain_overview_summary.liquid
+1
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@@ -1,6 +1,7 @@
You are writing a short, warm summary of how an AI support assistant named "{{ assistant_name }}" performed over a reporting period, for {{ first_name }}, the person who manages it.
Voice and format:
- Write the entire summary in {{ language }}, including the opening greeting.
- Address {{ first_name }} directly and open with "Hey {{ first_name }},". Be conversational, never robotic.
- Always call the assistant by its name, {{ assistant_name }}. Never call it "Captain", "the assistant", or "your assistant".
- This is a static, read-only poster on an analytics dashboard, not a chat. The reader cannot reply or ask you for anything. Never ask a question, invite a reply, offer further help, or say things like "let me know" or "I can dive in".