diff --git a/app/helpers/email_helper.rb b/app/helpers/email_helper.rb
index fcc8b463d..67e8d953d 100644
--- a/app/helpers/email_helper.rb
+++ b/app/helpers/email_helper.rb
@@ -7,7 +7,7 @@ module EmailHelper
   def render_email_html(content)
     return '' if content.blank?
 
-    ChatwootMarkdownRenderer.new(content).render_message.to_s
+    ChatwootMarkdownRenderer.new(content).render_message(hardbreaks: true).to_s
   end
 
   # Raise a standard error if any email address is invalid
diff --git a/lib/chatwoot_markdown_renderer.rb b/lib/chatwoot_markdown_renderer.rb
index c7adac30a..58f1ec189 100644
--- a/lib/chatwoot_markdown_renderer.rb
+++ b/lib/chatwoot_markdown_renderer.rb
@@ -3,8 +3,8 @@ class ChatwootMarkdownRenderer
     @content = content
   end
 
-  def render_message
-    markdown_renderer = BaseMarkdownRenderer.new
+  def render_message(hardbreaks: false)
+    markdown_renderer = BaseMarkdownRenderer.new(options: hardbreaks ? [:HARDBREAKS] : :DEFAULT)
     doc = CommonMarker.render_doc(@content, :DEFAULT, [:strikethrough, :autolink])
     html = markdown_renderer.render(doc)
     render_as_html_safe(html)