Merge branch 'develop' into feat/voice-channel

# Conflicts: # db/schema.rb
2025-05-11 01:52:56 -07:00
parent e2e68868d5 61c5d751fc
commit 7328e636ac
288 changed files with 4461 additions and 1085 deletions
@@ -43,5 +43,11 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Learn more",
    "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,6 +44,10 @@
        "TITLE": "Account ID",
        "NOTE": "This ID is required if you are building an API based integration"
      },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
      "NAME": {
        "LABEL": "Account name",
        "PLACEHOLDER": "Your account name",
@@ -65,9 +69,18 @@
        "ERROR": ""
      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
        "PLACEHOLDER": "30",
-        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
@@ -334,7 +334,21 @@
      "YOU": "You",
      "USE": "Use this",
      "RESET": "Reset",
-      "SELECT_ASSISTANT": "Select Assistant"
+      "SELECT_ASSISTANT": "Select Assistant",
+      "PROMPTS": {
+        "SUMMARIZE": {
+          "LABEL": "Summarize this conversation",
+          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
+        },
+        "SUGGEST": {
+          "LABEL": "Suggest an answer",
+          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
+        },
+        "RATE": {
+          "LABEL": "Rate this conversation",
+          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        }
+      }
    },
    "PLAYGROUND": {
      "USER": "You",
@@ -392,15 +406,18 @@
        },
        "NAME": {
          "LABEL": "Name",
-          "PLACEHOLDER": "Enter assistant name"
+          "PLACEHOLDER": "Enter assistant name",
+          "ERROR": "The name is required"
        },
        "DESCRIPTION": {
          "LABEL": "Description",
-          "PLACEHOLDER": "Enter assistant description"
+          "PLACEHOLDER": "Enter assistant description",
+          "ERROR": "The description is required"
        },
        "PRODUCT_NAME": {
          "LABEL": "Product Name",
-          "PLACEHOLDER": "Enter product name"
+          "PLACEHOLDER": "Enter product name",
+          "ERROR": "The product name is required"
        },
        "WELCOME_MESSAGE": {
          "LABEL": "Welcome Message",
@@ -43,5 +43,11 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "اعرف المزيد",
    "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,6 +44,10 @@
        "TITLE": "معرف الحساب",
        "NOTE": "هذا المعرف مطلوب إذا كنت بصدد بناء تكامل على API"
      },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
      "NAME": {
        "LABEL": "اسم الحساب",
        "PLACEHOLDER": "اسم الحساب الخاص بك",
@@ -65,9 +69,18 @@
        "ERROR": ""
      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "عدد الأيام للتذكرة التي يجب أن يتم حلها تلقائياً إذا لم يكن هناك أي نشاط",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
        "PLACEHOLDER": "30",
-        "ERROR": "الرجاء إدخال مدة صالحة للحل تلقائي (حد أدنى 1 يوم والحد الأقصى 999 يوما)"
+        "ERROR": "الرجاء إدخال مدة صالحة للحل تلقائي (حد أدنى 1 يوم والحد الأقصى 999 يوما)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "الاستمرار في المحادثة عبر رسائل البريد الإلكتروني مفعّل لحسابك.",
@@ -334,7 +334,21 @@
      "YOU": "أنت",
      "USE": "Use this",
      "RESET": "Reset",
-      "SELECT_ASSISTANT": "Select Assistant"
+      "SELECT_ASSISTANT": "Select Assistant",
+      "PROMPTS": {
+        "SUMMARIZE": {
+          "LABEL": "Summarize this conversation",
+          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
+        },
+        "SUGGEST": {
+          "LABEL": "Suggest an answer",
+          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
+        },
+        "RATE": {
+          "LABEL": "Rate this conversation",
+          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        }
+      }
    },
    "PLAYGROUND": {
      "USER": "أنت",
@@ -392,15 +406,18 @@
        },
        "NAME": {
          "LABEL": "الاسم",
-          "PLACEHOLDER": "Enter assistant name"
+          "PLACEHOLDER": "Enter assistant name",
+          "ERROR": "The name is required"
        },
        "DESCRIPTION": {
          "LABEL": "الوصف",
-          "PLACEHOLDER": "Enter assistant description"
+          "PLACEHOLDER": "Enter assistant description",
+          "ERROR": "The description is required"
        },
        "PRODUCT_NAME": {
          "LABEL": "Product Name",
-          "PLACEHOLDER": "Enter product name"
+          "PLACEHOLDER": "Enter product name",
+          "ERROR": "The product name is required"
        },
        "WELCOME_MESSAGE": {
          "LABEL": "Welcome Message",
@@ -43,5 +43,11 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Learn more",
    "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,6 +44,10 @@
        "TITLE": "Account ID",
        "NOTE": "This ID is required if you are building an API based integration"
      },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
      "NAME": {
        "LABEL": "Account name",
        "PLACEHOLDER": "Your account name",
@@ -65,9 +69,18 @@
        "ERROR": ""
      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
        "PLACEHOLDER": "30",
-        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
@@ -334,7 +334,21 @@
      "YOU": "You",
      "USE": "Use this",
      "RESET": "Reset",
-      "SELECT_ASSISTANT": "Select Assistant"
+      "SELECT_ASSISTANT": "Select Assistant",
+      "PROMPTS": {
+        "SUMMARIZE": {
+          "LABEL": "Summarize this conversation",
+          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
+        },
+        "SUGGEST": {
+          "LABEL": "Suggest an answer",
+          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
+        },
+        "RATE": {
+          "LABEL": "Rate this conversation",
+          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        }
+      }
    },
    "PLAYGROUND": {
      "USER": "You",
@@ -392,15 +406,18 @@
        },
        "NAME": {
          "LABEL": "Name",
-          "PLACEHOLDER": "Enter assistant name"
+          "PLACEHOLDER": "Enter assistant name",
+          "ERROR": "The name is required"
        },
        "DESCRIPTION": {
          "LABEL": "Description",
-          "PLACEHOLDER": "Enter assistant description"
+          "PLACEHOLDER": "Enter assistant description",
+          "ERROR": "The description is required"
        },
        "PRODUCT_NAME": {
          "LABEL": "Product Name",
-          "PLACEHOLDER": "Enter product name"
+          "PLACEHOLDER": "Enter product name",
+          "ERROR": "The product name is required"
        },
        "WELCOME_MESSAGE": {
          "LABEL": "Welcome Message",
@@ -43,5 +43,11 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Learn more",
    "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,6 +44,10 @@
        "TITLE": "Account ID",
        "NOTE": "This ID is required if you are building an API based integration"
      },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
      "NAME": {
        "LABEL": "Account name",
        "PLACEHOLDER": "Your account name",
@@ -65,9 +69,18 @@
        "ERROR": ""
      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
        "PLACEHOLDER": "30",
-        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
@@ -334,7 +334,21 @@
      "YOU": "You",
      "USE": "Use this",
      "RESET": "Reset",
-      "SELECT_ASSISTANT": "Select Assistant"
+      "SELECT_ASSISTANT": "Select Assistant",
+      "PROMPTS": {
+        "SUMMARIZE": {
+          "LABEL": "Summarize this conversation",
+          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
+        },
+        "SUGGEST": {
+          "LABEL": "Suggest an answer",
+          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
+        },
+        "RATE": {
+          "LABEL": "Rate this conversation",
+          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        }
+      }
    },
    "PLAYGROUND": {
      "USER": "You",
@@ -392,15 +406,18 @@
        },
        "NAME": {
          "LABEL": "Име",
-          "PLACEHOLDER": "Enter assistant name"
+          "PLACEHOLDER": "Enter assistant name",
+          "ERROR": "The name is required"
        },
        "DESCRIPTION": {
          "LABEL": "Описание",
-          "PLACEHOLDER": "Enter assistant description"
+          "PLACEHOLDER": "Enter assistant description",
+          "ERROR": "The description is required"
        },
        "PRODUCT_NAME": {
          "LABEL": "Product Name",
-          "PLACEHOLDER": "Enter product name"
+          "PLACEHOLDER": "Enter product name",
+          "ERROR": "The product name is required"
        },
        "WELCOME_MESSAGE": {
          "LABEL": "Welcome Message",
@@ -43,5 +43,11 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Aprèn més",
    "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,6 +44,10 @@
        "TITLE": "ID del compte",
        "NOTE": "Aquest identificador és necessari si esteu creant una integració basada en API"
      },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
      "NAME": {
        "LABEL": "Nom del compte",
        "PLACEHOLDER": "El nom del vostre compte",
@@ -65,9 +69,18 @@
        "ERROR": ""
      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "El nombre de dies després que un ticket es resolgui automàticament si no hi ha activitat",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
        "PLACEHOLDER": "30",
-        "ERROR": "Introduïu una durada de resolució automàtica vàlida (mínim 1 dia i màxim 999 dies)"
+        "ERROR": "Introduïu una durada de resolució automàtica vàlida (mínim 1 dia i màxim 999 dies)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "La continuïtat de converses amb correus electrònics està habilitada per al vostre compte.",
@@ -334,7 +334,21 @@
      "YOU": "Tu",
      "USE": "Use this",
      "RESET": "Reset",
-      "SELECT_ASSISTANT": "Select Assistant"
+      "SELECT_ASSISTANT": "Select Assistant",
+      "PROMPTS": {
+        "SUMMARIZE": {
+          "LABEL": "Summarize this conversation",
+          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
+        },
+        "SUGGEST": {
+          "LABEL": "Suggest an answer",
+          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
+        },
+        "RATE": {
+          "LABEL": "Rate this conversation",
+          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        }
+      }
    },
    "PLAYGROUND": {
      "USER": "Tu",
@@ -392,15 +406,18 @@
        },
        "NAME": {
          "LABEL": "Nom",
-          "PLACEHOLDER": "Enter assistant name"
+          "PLACEHOLDER": "Enter assistant name",
+          "ERROR": "The name is required"
        },
        "DESCRIPTION": {
          "LABEL": "Descripció",
-          "PLACEHOLDER": "Enter assistant description"
+          "PLACEHOLDER": "Enter assistant description",
+          "ERROR": "The description is required"
        },
        "PRODUCT_NAME": {
          "LABEL": "Product Name",
-          "PLACEHOLDER": "Enter product name"
+          "PLACEHOLDER": "Enter product name",
+          "ERROR": "The product name is required"
        },
        "WELCOME_MESSAGE": {
          "LABEL": "Welcome Message",
@@ -43,5 +43,11 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Learn more",
    "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,6 +44,10 @@
        "TITLE": "Account ID",
        "NOTE": "This ID is required if you are building an API based integration"
      },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
      "NAME": {
        "LABEL": "Název účtu",
        "PLACEHOLDER": "Název vašeho účtu",
@@ -65,9 +69,18 @@
        "ERROR": ""
      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Počet dnů, po kterých by měl být ticket automaticky vyřešen při žádné aktivitě",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
        "PLACEHOLDER": "30",
-        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "E-mailová konverzace je u vašeho účtu povolena.",
@@ -334,7 +334,21 @@
      "YOU": "Vy",
      "USE": "Use this",
      "RESET": "Reset",
-      "SELECT_ASSISTANT": "Select Assistant"
+      "SELECT_ASSISTANT": "Select Assistant",
+      "PROMPTS": {
+        "SUMMARIZE": {
+          "LABEL": "Summarize this conversation",
+          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
+        },
+        "SUGGEST": {
+          "LABEL": "Suggest an answer",
+          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
+        },
+        "RATE": {
+          "LABEL": "Rate this conversation",
+          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        }
+      }
    },
    "PLAYGROUND": {
      "USER": "Vy",
@@ -392,15 +406,18 @@
        },
        "NAME": {
          "LABEL": "Název",
-          "PLACEHOLDER": "Enter assistant name"
+          "PLACEHOLDER": "Enter assistant name",
+          "ERROR": "The name is required"
        },
        "DESCRIPTION": {
          "LABEL": "Description",
-          "PLACEHOLDER": "Enter assistant description"
+          "PLACEHOLDER": "Enter assistant description",
+          "ERROR": "The description is required"
        },
        "PRODUCT_NAME": {
          "LABEL": "Product Name",
-          "PLACEHOLDER": "Enter product name"
+          "PLACEHOLDER": "Enter product name",
+          "ERROR": "The product name is required"
        },
        "WELCOME_MESSAGE": {
          "LABEL": "Welcome Message",
@@ -43,5 +43,11 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Lær mere",
    "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,6 +44,10 @@
        "TITLE": "Konto SID",
        "NOTE": "Dette ID er påkrævet, hvis du bygger en API-baseret integration"
      },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
      "NAME": {
        "LABEL": "Kontonavn",
        "PLACEHOLDER": "Dit kontonavn",
@@ -65,9 +69,18 @@
        "ERROR": ""
      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Antal dage efter en ticket skal løses automatisk, hvis der ikke er nogen aktivitet",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
        "PLACEHOLDER": "30",
-        "ERROR": "Please enter a valid auto resolve duration (minimum 1 dag og maksimum 999 dage)"
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 dag og maksimum 999 dage)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "Samtale kontinuitet med e-mails er aktiveret for din konto.",
@@ -334,7 +334,21 @@
      "YOU": "Dig",
      "USE": "Use this",
      "RESET": "Reset",
-      "SELECT_ASSISTANT": "Select Assistant"
+      "SELECT_ASSISTANT": "Select Assistant",
+      "PROMPTS": {
+        "SUMMARIZE": {
+          "LABEL": "Summarize this conversation",
+          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
+        },
+        "SUGGEST": {
+          "LABEL": "Suggest an answer",
+          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
+        },
+        "RATE": {
+          "LABEL": "Rate this conversation",
+          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        }
+      }
    },
    "PLAYGROUND": {
      "USER": "Dig",
@@ -392,15 +406,18 @@
        },
        "NAME": {
          "LABEL": "Navn",
-          "PLACEHOLDER": "Enter assistant name"
+          "PLACEHOLDER": "Enter assistant name",
+          "ERROR": "The name is required"
        },
        "DESCRIPTION": {
          "LABEL": "Beskrivelse",
-          "PLACEHOLDER": "Enter assistant description"
+          "PLACEHOLDER": "Enter assistant description",
+          "ERROR": "The description is required"
        },
        "PRODUCT_NAME": {
          "LABEL": "Product Name",
-          "PLACEHOLDER": "Enter product name"
+          "PLACEHOLDER": "Enter product name",
+          "ERROR": "The product name is required"
        },
        "WELCOME_MESSAGE": {
          "LABEL": "Welcome Message",
@@ -43,5 +43,11 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Mehr erfahren",
    "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,6 +44,10 @@
        "TITLE": "Account ID",
        "NOTE": "Diese ID ist erforderlich, wenn Sie eine API-basierte Integration erstellen"
      },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
      "NAME": {
        "LABEL": "Kontobezeichnung",
        "PLACEHOLDER": "Ihr Kontoname",
@@ -65,9 +69,18 @@
        "ERROR": ""
      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Anzahl der Tage, nach denen ein Ticket automatisch geschlossen wird, wenn keine Aktivität erfolgt",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
        "PLACEHOLDER": "30",
-        "ERROR": "Bitte geben Sie eine gültige Dauer für die automatische Auflösung ein (mindestens 1Tag und maximal 999Tage)"
+        "ERROR": "Bitte geben Sie eine gültige Dauer für die automatische Auflösung ein (mindestens 1Tag und maximal 999Tage)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "Konversationskontinuität mit E-Mails ist für Ihr Konto aktiviert.",
@@ -334,7 +334,21 @@
      "YOU": "Sie",
      "USE": "Verwenden",
      "RESET": "Zurücksetzen",
-      "SELECT_ASSISTANT": "Assistent auswählen"
+      "SELECT_ASSISTANT": "Assistent auswählen",
+      "PROMPTS": {
+        "SUMMARIZE": {
+          "LABEL": "Summarize this conversation",
+          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
+        },
+        "SUGGEST": {
+          "LABEL": "Suggest an answer",
+          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
+        },
+        "RATE": {
+          "LABEL": "Rate this conversation",
+          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        }
+      }
    },
    "PLAYGROUND": {
      "USER": "Sie",
@@ -392,15 +406,18 @@
        },
        "NAME": {
          "LABEL": "Name",
-          "PLACEHOLDER": "Enter assistant name"
+          "PLACEHOLDER": "Enter assistant name",
+          "ERROR": "The name is required"
        },
        "DESCRIPTION": {
          "LABEL": "Beschreibung",
-          "PLACEHOLDER": "Enter assistant description"
+          "PLACEHOLDER": "Enter assistant description",
+          "ERROR": "The description is required"
        },
        "PRODUCT_NAME": {
          "LABEL": "Product Name",
-          "PLACEHOLDER": "Enter product name"
+          "PLACEHOLDER": "Enter product name",
+          "ERROR": "The product name is required"
        },
        "WELCOME_MESSAGE": {
          "LABEL": "Welcome Message",
@@ -43,5 +43,11 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Μάθετε περισσότερα",
    "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,6 +44,10 @@
        "TITLE": "ID Λογαριασμού",
        "NOTE": "Αυτό το ID απαιτείται αν δημιουργείτε μια ενσωμάτωση βασισμένη στο API"
      },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
      "NAME": {
        "LABEL": "Ονομασία Λογαριασμού",
        "PLACEHOLDER": "Η ονομασία του Λογαριασμού σας",
@@ -65,9 +69,18 @@
        "ERROR": ""
      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Αριθμός ημερών μετά τις οποίες η συνομιλία θα επιλύεται αυτόματα, αν δεν υπάρχει δραστηριότητα",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
        "PLACEHOLDER": "30",
-        "ERROR": "Παρακαλώ εισάγετε μια έγκυρη διάρκεια αυτόματης επίλυσης (ελάχιστο 1 ημέρα και μέγιστο 999 ημέρες)"
+        "ERROR": "Παρακαλώ εισάγετε μια έγκυρη διάρκεια αυτόματης επίλυσης (ελάχιστο 1 ημέρα και μέγιστο 999 ημέρες)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "Η συνέχεια της συνομιλίας με emails έχει ενεργοποιηθεί για τον λογαριασμό.",
@@ -334,7 +334,21 @@
      "YOU": "You",
      "USE": "Use this",
      "RESET": "Reset",
-      "SELECT_ASSISTANT": "Select Assistant"
+      "SELECT_ASSISTANT": "Select Assistant",
+      "PROMPTS": {
+        "SUMMARIZE": {
+          "LABEL": "Summarize this conversation",
+          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
+        },
+        "SUGGEST": {
+          "LABEL": "Suggest an answer",
+          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
+        },
+        "RATE": {
+          "LABEL": "Rate this conversation",
+          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        }
+      }
    },
    "PLAYGROUND": {
      "USER": "You",
@@ -392,15 +406,18 @@
        },
        "NAME": {
          "LABEL": "Όνομα",
-          "PLACEHOLDER": "Enter assistant name"
+          "PLACEHOLDER": "Enter assistant name",
+          "ERROR": "The name is required"
        },
        "DESCRIPTION": {
          "LABEL": "Περιγραφή",
-          "PLACEHOLDER": "Enter assistant description"
+          "PLACEHOLDER": "Enter assistant description",
+          "ERROR": "The description is required"
        },
        "PRODUCT_NAME": {
          "LABEL": "Product Name",
-          "PLACEHOLDER": "Enter product name"
+          "PLACEHOLDER": "Enter product name",
+          "ERROR": "The product name is required"
        },
        "WELCOME_MESSAGE": {
          "LABEL": "Welcome Message",
@@ -43,5 +43,11 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Learn more",
    "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,6 +44,10 @@
        "TITLE": "Account ID",
        "NOTE": "This ID is required if you are building an API based integration"
      },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
      "NAME": {
        "LABEL": "Account name",
        "PLACEHOLDER": "Your account name",
@@ -64,10 +68,23 @@
        "PLACEHOLDER": "Your company's support email",
        "ERROR": ""
      },
+      "AUTO_RESOLVE_IGNORE_WAITING": {
+        "LABEL": "Exclude unattended conversations",
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
        "PLACEHOLDER": "30",
-        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
+        "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
@@ -41,7 +41,9 @@
            "MESSAGE_UPDATED": "Message updated",
            "WEBWIDGET_TRIGGERED": "Live chat widget opened by the user",
            "CONTACT_CREATED": "Contact created",
-            "CONTACT_UPDATED": "Contact updated"
+            "CONTACT_UPDATED": "Contact updated",
+            "CONVERSATION_TYPING_ON": "Conversation Typing On",
+            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
          }
        },
        "END_POINT": {
@@ -331,7 +333,21 @@
      "YOU": "You",
      "USE": "Use this",
      "RESET": "Reset",
-      "SELECT_ASSISTANT": "Select Assistant"
+      "SELECT_ASSISTANT": "Select Assistant",
+      "PROMPTS": {
+        "SUMMARIZE": {
+          "LABEL": "Summarize this conversation",
+          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
+        },
+        "SUGGEST": {
+          "LABEL": "Suggest an answer",
+          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
+        },
+        "RATE": {
+          "LABEL": "Rate this conversation",
+          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        }
+      }
    },
    "PLAYGROUND": {
      "USER": "You",
@@ -389,15 +405,18 @@
        },
        "NAME": {
          "LABEL": "Name",
-          "PLACEHOLDER": "Enter assistant name"
+          "PLACEHOLDER": "Enter assistant name",
+          "ERROR": "The name is required"
        },
        "DESCRIPTION": {
          "LABEL": "Description",
-          "PLACEHOLDER": "Enter assistant description"
+          "PLACEHOLDER": "Enter assistant description",
+          "ERROR": "The description is required"
        },
        "PRODUCT_NAME": {
          "LABEL": "Product Name",
-          "PLACEHOLDER": "Enter product name"
+          "PLACEHOLDER": "Enter product name",
+          "ERROR": "The product name is required"
        },
        "WELCOME_MESSAGE": {
          "LABEL": "Welcome Message",
@@ -43,5 +43,11 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Más información",
    "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,6 +44,10 @@
        "TITLE": "ID de Cuenta",
        "NOTE": "Este ID es necesario si estás construyendo una integración basada en API"
      },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
      "NAME": {
        "LABEL": "Nombre de cuenta",
        "PLACEHOLDER": "Tu nombre de cuenta",
@@ -65,9 +69,18 @@
        "ERROR": ""
      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Número de días después de que un ticket se resuelva automáticamente si no hay actividad",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
        "PLACEHOLDER": "30",
-        "ERROR": "Por favor introduzca una duración válida de resolución automática (mínimo 1 día y máximo 999 días)"
+        "ERROR": "Por favor introduzca una duración válida de resolución automática (mínimo 1 día y máximo 999 días)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "Continuidad de la conversación con emails está habilitada para su cuenta.",
@@ -334,7 +334,21 @@
      "YOU": "Tú",
      "USE": "Use this",
      "RESET": "Reset",
-      "SELECT_ASSISTANT": "Select Assistant"
+      "SELECT_ASSISTANT": "Select Assistant",
+      "PROMPTS": {
+        "SUMMARIZE": {
+          "LABEL": "Summarize this conversation",
+          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
+        },
+        "SUGGEST": {
+          "LABEL": "Suggest an answer",
+          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
+        },
+        "RATE": {
+          "LABEL": "Rate this conversation",
+          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        }
+      }
    },
    "PLAYGROUND": {
      "USER": "Tú",
@@ -392,15 +406,18 @@
        },
        "NAME": {
          "LABEL": "Nombre",
-          "PLACEHOLDER": "Enter assistant name"
+          "PLACEHOLDER": "Enter assistant name",
+          "ERROR": "The name is required"
        },
        "DESCRIPTION": {
          "LABEL": "Descripción",
-          "PLACEHOLDER": "Enter assistant description"
+          "PLACEHOLDER": "Enter assistant description",
+          "ERROR": "The description is required"
        },
        "PRODUCT_NAME": {
          "LABEL": "Product Name",
-          "PLACEHOLDER": "Enter product name"
+          "PLACEHOLDER": "Enter product name",
+          "ERROR": "The product name is required"
        },
        "WELCOME_MESSAGE": {
          "LABEL": "Welcome Message",
@@ -43,5 +43,11 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "بیشتر بدانید",
    "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,6 +44,10 @@
        "TITLE": "شناسه حساب‌کاربری",
        "NOTE": "اگر شما در حال ساخت یک یکپارچه‌سازی مبتنی بر API هستید، این شناسه مورد نیاز است"
      },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
      "NAME": {
        "LABEL": "نام حساب‌کاربری",
        "PLACEHOLDER": "نام حساب‌کاربری شما",
@@ -65,9 +69,18 @@
        "ERROR": ""
      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "تعداد روزهایی که اگر فعالیتی وجود نداشته باشد، گفتگو به صورت خودکار بسته شود",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
        "PLACEHOLDER": "۳۰",
-        "ERROR": "لطفا یک مدت زمان حل خودکار معبر (بین حداقل 1 روز تا حداکثر 999 روز) وارد کنید"
+        "ERROR": "لطفا یک مدت زمان حل خودکار معبر (بین حداقل 1 روز تا حداکثر 999 روز) وارد کنید",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "تداوم مکالمه با ایمیل برای حساب شما فعال است.",
@@ -334,7 +334,21 @@
      "YOU": "شما",
      "USE": "Use this",
      "RESET": "Reset",
-      "SELECT_ASSISTANT": "Select Assistant"
+      "SELECT_ASSISTANT": "Select Assistant",
+      "PROMPTS": {
+        "SUMMARIZE": {
+          "LABEL": "Summarize this conversation",
+          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
+        },
+        "SUGGEST": {
+          "LABEL": "Suggest an answer",
+          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
+        },
+        "RATE": {
+          "LABEL": "Rate this conversation",
+          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        }
+      }
    },
    "PLAYGROUND": {
      "USER": "شما",
@@ -392,15 +406,18 @@
        },
        "NAME": {
          "LABEL": "نام",
-          "PLACEHOLDER": "Enter assistant name"
+          "PLACEHOLDER": "Enter assistant name",
+          "ERROR": "The name is required"
        },
        "DESCRIPTION": {
          "LABEL": "توضیحات",
-          "PLACEHOLDER": "Enter assistant description"
+          "PLACEHOLDER": "Enter assistant description",
+          "ERROR": "The description is required"
        },
        "PRODUCT_NAME": {
          "LABEL": "Product Name",
-          "PLACEHOLDER": "Enter product name"
+          "PLACEHOLDER": "Enter product name",
+          "ERROR": "The product name is required"
        },
        "WELCOME_MESSAGE": {
          "LABEL": "Welcome Message",
@@ -43,5 +43,11 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Learn more",
    "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,6 +44,10 @@
        "TITLE": "Account ID",
        "NOTE": "This ID is required if you are building an API based integration"
      },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
      "NAME": {
        "LABEL": "Tilin nimi",
        "PLACEHOLDER": "Tilisi nimi",
@@ -65,9 +69,18 @@
        "ERROR": ""
      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Kuinka monen päivän jälkeen tukipyyntö suljetaan automaattisesti, mikäli sillä ei ole toimintaa",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
        "PLACEHOLDER": "30",
-        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "Keskustelun jatkuvuus sähköpostin kautta on käytössä tililläsi.",
@@ -334,7 +334,21 @@
      "YOU": "Sinä",
      "USE": "Use this",
      "RESET": "Reset",
-      "SELECT_ASSISTANT": "Select Assistant"
+      "SELECT_ASSISTANT": "Select Assistant",
+      "PROMPTS": {
+        "SUMMARIZE": {
+          "LABEL": "Summarize this conversation",
+          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
+        },
+        "SUGGEST": {
+          "LABEL": "Suggest an answer",
+          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
+        },
+        "RATE": {
+          "LABEL": "Rate this conversation",
+          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        }
+      }
    },
    "PLAYGROUND": {
      "USER": "Sinä",
@@ -392,15 +406,18 @@
        },
        "NAME": {
          "LABEL": "Nimi",
-          "PLACEHOLDER": "Enter assistant name"
+          "PLACEHOLDER": "Enter assistant name",
+          "ERROR": "The name is required"
        },
        "DESCRIPTION": {
          "LABEL": "Kuvaus",
-          "PLACEHOLDER": "Enter assistant description"
+          "PLACEHOLDER": "Enter assistant description",
+          "ERROR": "The description is required"
        },
        "PRODUCT_NAME": {
          "LABEL": "Product Name",
-          "PLACEHOLDER": "Enter product name"
+          "PLACEHOLDER": "Enter product name",
+          "ERROR": "The product name is required"
        },
        "WELCOME_MESSAGE": {
          "LABEL": "Welcome Message",
@@ -43,5 +43,11 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "En savoir plus",
    "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,6 +44,10 @@
        "TITLE": "ID de compte",
        "NOTE": "Cet identifiant est requis si vous construisez une intégration basée sur l'API"
      },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
      "NAME": {
        "LABEL": "Nom du compte",
        "PLACEHOLDER": "Votre nom de compte",
@@ -65,9 +69,18 @@
        "ERROR": ""
      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Nombre de jours après qu'un ticket soit automatiquement résolu s'il n'y a pas d'activité",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
        "PLACEHOLDER": "30",
-        "ERROR": "Veuillez entrer une durée de résolution automatique valide (minimum 1 jour et maximum 999 jours)"
+        "ERROR": "Veuillez entrer une durée de résolution automatique valide (minimum 1 jour et maximum 999 jours)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "La continuité des conversations avec les courriels est activée pour votre compte.",
@@ -334,7 +334,21 @@
      "YOU": "Vous",
      "USE": "Use this",
      "RESET": "Reset",
-      "SELECT_ASSISTANT": "Select Assistant"
+      "SELECT_ASSISTANT": "Select Assistant",
+      "PROMPTS": {
+        "SUMMARIZE": {
+          "LABEL": "Summarize this conversation",
+          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
+        },
+        "SUGGEST": {
+          "LABEL": "Suggest an answer",
+          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
+        },
+        "RATE": {
+          "LABEL": "Rate this conversation",
+          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        }
+      }
    },
    "PLAYGROUND": {
      "USER": "Vous",
@@ -392,15 +406,18 @@
        },
        "NAME": {
          "LABEL": "Nom",
-          "PLACEHOLDER": "Enter assistant name"
+          "PLACEHOLDER": "Enter assistant name",
+          "ERROR": "The name is required"
        },
        "DESCRIPTION": {
          "LABEL": "Description",
-          "PLACEHOLDER": "Enter assistant description"
+          "PLACEHOLDER": "Enter assistant description",
+          "ERROR": "The description is required"
        },
        "PRODUCT_NAME": {
          "LABEL": "Product Name",
-          "PLACEHOLDER": "Enter product name"
+          "PLACEHOLDER": "Enter product name",
+          "ERROR": "The product name is required"
        },
        "WELCOME_MESSAGE": {
          "LABEL": "Welcome Message",
@@ -43,5 +43,11 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "למד עוד",
    "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,6 +44,10 @@
        "TITLE": "מזהה חשבון",
        "NOTE": "מזהה זה נדרש אם אתה בונה אינטגרציה מבוססת API"
      },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
      "NAME": {
        "LABEL": "שם החשבון",
        "PLACEHOLDER": "שם החשבון שלך",
@@ -65,9 +69,18 @@
        "ERROR": ""
      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "מספר הימים לאחר כרטיס אמור להיפתר אוטומטית אם אין פעילות",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
        "PLACEHOLDER": "30",
-        "ERROR": "אנא הזן משך פתרון אוטומטי חוקי (מינימום יום אחד ומקסימום 999 ימים)"
+        "ERROR": "אנא הזן משך פתרון אוטומטי חוקי (מינימום יום אחד ומקסימום 999 ימים)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "רציפות השיחה עם הודעות אימייל מופעלת עבור החשבון שלך.",
@@ -334,7 +334,21 @@
      "YOU": "You",
      "USE": "Use this",
      "RESET": "Reset",
-      "SELECT_ASSISTANT": "Select Assistant"
+      "SELECT_ASSISTANT": "Select Assistant",
+      "PROMPTS": {
+        "SUMMARIZE": {
+          "LABEL": "Summarize this conversation",
+          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
+        },
+        "SUGGEST": {
+          "LABEL": "Suggest an answer",
+          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
+        },
+        "RATE": {
+          "LABEL": "Rate this conversation",
+          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        }
+      }
    },
    "PLAYGROUND": {
      "USER": "You",
@@ -392,15 +406,18 @@
        },
        "NAME": {
          "LABEL": "שם",
-          "PLACEHOLDER": "Enter assistant name"
+          "PLACEHOLDER": "Enter assistant name",
+          "ERROR": "The name is required"
        },
        "DESCRIPTION": {
          "LABEL": "תיאור",
-          "PLACEHOLDER": "Enter assistant description"
+          "PLACEHOLDER": "Enter assistant description",
+          "ERROR": "The description is required"
        },
        "PRODUCT_NAME": {
          "LABEL": "Product Name",
-          "PLACEHOLDER": "Enter product name"
+          "PLACEHOLDER": "Enter product name",
+          "ERROR": "The product name is required"
        },
        "WELCOME_MESSAGE": {
          "LABEL": "Welcome Message",
@@ -43,5 +43,11 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Learn more",
    "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,6 +44,10 @@
        "TITLE": "Account ID",
        "NOTE": "This ID is required if you are building an API based integration"
      },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
      "NAME": {
        "LABEL": "Account name",
        "PLACEHOLDER": "Your account name",
@@ -65,9 +69,18 @@
        "ERROR": ""
      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
        "PLACEHOLDER": "30",
-        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
@@ -334,7 +334,21 @@
      "YOU": "You",
      "USE": "Use this",
      "RESET": "Reset",
-      "SELECT_ASSISTANT": "Select Assistant"
+      "SELECT_ASSISTANT": "Select Assistant",
+      "PROMPTS": {
+        "SUMMARIZE": {
+          "LABEL": "Summarize this conversation",
+          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
+        },
+        "SUGGEST": {
+          "LABEL": "Suggest an answer",
+          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
+        },
+        "RATE": {
+          "LABEL": "Rate this conversation",
+          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        }
+      }
    },
    "PLAYGROUND": {
      "USER": "You",
@@ -392,15 +406,18 @@
        },
        "NAME": {
          "LABEL": "Name",
-          "PLACEHOLDER": "Enter assistant name"
+          "PLACEHOLDER": "Enter assistant name",
+          "ERROR": "The name is required"
        },
        "DESCRIPTION": {
          "LABEL": "Description",
-          "PLACEHOLDER": "Enter assistant description"
+          "PLACEHOLDER": "Enter assistant description",
+          "ERROR": "The description is required"
        },
        "PRODUCT_NAME": {
          "LABEL": "Product Name",
-          "PLACEHOLDER": "Enter product name"
+          "PLACEHOLDER": "Enter product name",
+          "ERROR": "The product name is required"
        },
        "WELCOME_MESSAGE": {
          "LABEL": "Welcome Message",
@@ -43,5 +43,11 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Learn more",
    "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,6 +44,10 @@
        "TITLE": "Account ID",
        "NOTE": "This ID is required if you are building an API based integration"
      },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
      "NAME": {
        "LABEL": "Account name",
        "PLACEHOLDER": "Your account name",
@@ -65,9 +69,18 @@
        "ERROR": ""
      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
        "PLACEHOLDER": "30",
-        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
@@ -334,7 +334,21 @@
      "YOU": "Vi",
      "USE": "Use this",
      "RESET": "Reset",
-      "SELECT_ASSISTANT": "Select Assistant"
+      "SELECT_ASSISTANT": "Select Assistant",
+      "PROMPTS": {
+        "SUMMARIZE": {
+          "LABEL": "Summarize this conversation",
+          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
+        },
+        "SUGGEST": {
+          "LABEL": "Suggest an answer",
+          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
+        },
+        "RATE": {
+          "LABEL": "Rate this conversation",
+          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        }
+      }
    },
    "PLAYGROUND": {
      "USER": "Vi",
@@ -392,15 +406,18 @@
        },
        "NAME": {
          "LABEL": "Ime",
-          "PLACEHOLDER": "Enter assistant name"
+          "PLACEHOLDER": "Enter assistant name",
+          "ERROR": "The name is required"
        },
        "DESCRIPTION": {
          "LABEL": "Description",
-          "PLACEHOLDER": "Enter assistant description"
+          "PLACEHOLDER": "Enter assistant description",
+          "ERROR": "The description is required"
        },
        "PRODUCT_NAME": {
          "LABEL": "Product Name",
-          "PLACEHOLDER": "Enter product name"
+          "PLACEHOLDER": "Enter product name",
+          "ERROR": "The product name is required"
        },
        "WELCOME_MESSAGE": {
          "LABEL": "Welcome Message",
@@ -43,5 +43,11 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Tudj meg többet",
    "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,6 +44,10 @@
        "TITLE": "Fiók Azonosító",
        "NOTE": "Ez a személyazonosság akkor használható, ha API-alapú integrációt építesz"
      },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
      "NAME": {
        "LABEL": "Fióknév",
        "PLACEHOLDER": "A fiókneved",
@@ -65,9 +69,18 @@
        "ERROR": ""
      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "A napok száma, mely után a ticketek automatikusan megoldódnak, ha nincs aktivitás",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
        "PLACEHOLDER": "30",
-        "ERROR": "Kérjük helyes auto feloldási időszakot adj meg (minimum 1 nap, maximum 999 nap)"
+        "ERROR": "Kérjük helyes auto feloldási időszakot adj meg (minimum 1 nap, maximum 999 nap)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "A beszélgetésfolytonosság e-maillel már elérhető a fiókodban.",
@@ -334,7 +334,21 @@
      "YOU": "Ön",
      "USE": "Use this",
      "RESET": "Reset",
-      "SELECT_ASSISTANT": "Select Assistant"
+      "SELECT_ASSISTANT": "Select Assistant",
+      "PROMPTS": {
+        "SUMMARIZE": {
+          "LABEL": "Summarize this conversation",
+          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
+        },
+        "SUGGEST": {
+          "LABEL": "Suggest an answer",
+          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
+        },
+        "RATE": {
+          "LABEL": "Rate this conversation",
+          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        }
+      }
    },
    "PLAYGROUND": {
      "USER": "Ön",
@@ -392,15 +406,18 @@
        },
        "NAME": {
          "LABEL": "Név",
-          "PLACEHOLDER": "Enter assistant name"
+          "PLACEHOLDER": "Enter assistant name",
+          "ERROR": "The name is required"
        },
        "DESCRIPTION": {
          "LABEL": "Leírás",
-          "PLACEHOLDER": "Enter assistant description"
+          "PLACEHOLDER": "Enter assistant description",
+          "ERROR": "The description is required"
        },
        "PRODUCT_NAME": {
          "LABEL": "Product Name",
-          "PLACEHOLDER": "Enter product name"
+          "PLACEHOLDER": "Enter product name",
+          "ERROR": "The product name is required"
        },
        "WELCOME_MESSAGE": {
          "LABEL": "Welcome Message",
@@ -43,5 +43,11 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Learn more",
    "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,6 +44,10 @@
        "TITLE": "Account ID",
        "NOTE": "This ID is required if you are building an API based integration"
      },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
      "NAME": {
        "LABEL": "Account name",
        "PLACEHOLDER": "Your account name",
@@ -65,9 +69,18 @@
        "ERROR": ""
      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
        "PLACEHOLDER": "30",
-        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
@@ -334,7 +334,21 @@
      "YOU": "You",
      "USE": "Use this",
      "RESET": "Reset",
-      "SELECT_ASSISTANT": "Select Assistant"
+      "SELECT_ASSISTANT": "Select Assistant",
+      "PROMPTS": {
+        "SUMMARIZE": {
+          "LABEL": "Summarize this conversation",
+          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
+        },
+        "SUGGEST": {
+          "LABEL": "Suggest an answer",
+          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
+        },
+        "RATE": {
+          "LABEL": "Rate this conversation",
+          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        }
+      }
    },
    "PLAYGROUND": {
      "USER": "You",
@@ -392,15 +406,18 @@
        },
        "NAME": {
          "LABEL": "Name",
-          "PLACEHOLDER": "Enter assistant name"
+          "PLACEHOLDER": "Enter assistant name",
+          "ERROR": "The name is required"
        },
        "DESCRIPTION": {
          "LABEL": "Description",
-          "PLACEHOLDER": "Enter assistant description"
+          "PLACEHOLDER": "Enter assistant description",
+          "ERROR": "The description is required"
        },
        "PRODUCT_NAME": {
          "LABEL": "Product Name",
-          "PLACEHOLDER": "Enter product name"
+          "PLACEHOLDER": "Enter product name",
+          "ERROR": "The product name is required"
        },
        "WELCOME_MESSAGE": {
          "LABEL": "Welcome Message",
@@ -43,5 +43,11 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Pelajari lebih lanjut",
    "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,6 +44,10 @@
        "TITLE": "ID Akun",
        "NOTE": "ID ini diperlukan jika Anda membangun integrasi berbasis API"
      },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
      "NAME": {
        "LABEL": "Nama Akun",
        "PLACEHOLDER": "Nama akun Anda",
@@ -65,9 +69,18 @@
        "ERROR": ""
      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Jumlah hari setelah tiket harus diselesaikan secara otomatis jika tidak ada aktivitas",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
        "PLACEHOLDER": "30",
-        "ERROR": "Harap masukkan durasi penyelesaian otomatis yang valid (minimal 1 hari dan maksimal 999 hari)"
+        "ERROR": "Harap masukkan durasi penyelesaian otomatis yang valid (minimal 1 hari dan maksimal 999 hari)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "Kelanjutan percakapan dengan email diaktifkan untuk akun Anda.",
@@ -334,7 +334,21 @@
      "YOU": "Anda",
      "USE": "Use this",
      "RESET": "Reset",
-      "SELECT_ASSISTANT": "Select Assistant"
+      "SELECT_ASSISTANT": "Select Assistant",
+      "PROMPTS": {
+        "SUMMARIZE": {
+          "LABEL": "Summarize this conversation",
+          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
+        },
+        "SUGGEST": {
+          "LABEL": "Suggest an answer",
+          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
+        },
+        "RATE": {
+          "LABEL": "Rate this conversation",
+          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        }
+      }
    },
    "PLAYGROUND": {
      "USER": "Anda",
@@ -392,15 +406,18 @@
        },
        "NAME": {
          "LABEL": "Nama",
-          "PLACEHOLDER": "Enter assistant name"
+          "PLACEHOLDER": "Enter assistant name",
+          "ERROR": "The name is required"
        },
        "DESCRIPTION": {
          "LABEL": "Deskripsi",
-          "PLACEHOLDER": "Enter assistant description"
+          "PLACEHOLDER": "Enter assistant description",
+          "ERROR": "The description is required"
        },
        "PRODUCT_NAME": {
          "LABEL": "Product Name",
-          "PLACEHOLDER": "Enter product name"
+          "PLACEHOLDER": "Enter product name",
+          "ERROR": "The product name is required"
        },
        "WELCOME_MESSAGE": {
          "LABEL": "Welcome Message",
@@ -43,5 +43,11 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Læra meira",
    "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,6 +44,10 @@
        "TITLE": "Númer aðgangs",
        "NOTE": "Þetta auðkenni er nauðsynlegt ef þú ert að byggja upp API byggða samþættingu"
      },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
      "NAME": {
        "LABEL": "Aðgangsnafn",
        "PLACEHOLDER": "Þitt aðgangsnafn",
@@ -65,9 +69,18 @@
        "ERROR": ""
      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Fjöldi daga eftir miða ætti að leysast sjálfkrafa ef engin virkni er",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
        "PLACEHOLDER": "30",
-        "ERROR": "Vinsamlega sláðu inn gilda lengd sjálfvirkrar úrlausnar (lágmark 1 dagur og hámark 999 dagar)"
+        "ERROR": "Vinsamlega sláðu inn gilda lengd sjálfvirkrar úrlausnar (lágmark 1 dagur og hámark 999 dagar)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "Samfellu samtals með tölvupósti er virkjuð fyrir reikninginn þinn.",
@@ -334,7 +334,21 @@
      "YOU": "You",
      "USE": "Use this",
      "RESET": "Reset",
-      "SELECT_ASSISTANT": "Select Assistant"
+      "SELECT_ASSISTANT": "Select Assistant",
+      "PROMPTS": {
+        "SUMMARIZE": {
+          "LABEL": "Summarize this conversation",
+          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
+        },
+        "SUGGEST": {
+          "LABEL": "Suggest an answer",
+          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
+        },
+        "RATE": {
+          "LABEL": "Rate this conversation",
+          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        }
+      }
    },
    "PLAYGROUND": {
      "USER": "You",
@@ -392,15 +406,18 @@
        },
        "NAME": {
          "LABEL": "Nafn",
-          "PLACEHOLDER": "Enter assistant name"
+          "PLACEHOLDER": "Enter assistant name",
+          "ERROR": "The name is required"
        },
        "DESCRIPTION": {
          "LABEL": "Description",
-          "PLACEHOLDER": "Enter assistant description"
+          "PLACEHOLDER": "Enter assistant description",
+          "ERROR": "The description is required"
        },
        "PRODUCT_NAME": {
          "LABEL": "Product Name",
-          "PLACEHOLDER": "Enter product name"
+          "PLACEHOLDER": "Enter product name",
+          "ERROR": "The product name is required"
        },
        "WELCOME_MESSAGE": {
          "LABEL": "Welcome Message",
@@ -43,5 +43,11 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Scopri di più",
    "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,6 +44,10 @@
        "TITLE": "ID Account",
        "NOTE": "Questo ID è richiesto se si sta costruendo un'integrazione basata su API"
      },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
      "NAME": {
        "LABEL": "Nome account",
        "PLACEHOLDER": "Nome del tuo account",
@@ -65,9 +69,18 @@
        "ERROR": ""
      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Numero di giorni dopo che un ticket dovrebbe risolvere automaticamente se non c'è attività",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
        "PLACEHOLDER": "30",
-        "ERROR": "Inserisci una durata di risoluzione automatica valida (minimo 1 giorno e massimo 999 giorni)"
+        "ERROR": "Inserisci una durata di risoluzione automatica valida (minimo 1 giorno e massimo 999 giorni)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "La continuità della conversazione con le email è abilitata per il tuo account.",
@@ -334,7 +334,21 @@
      "YOU": "You",
      "USE": "Use this",
      "RESET": "Reset",
-      "SELECT_ASSISTANT": "Select Assistant"
+      "SELECT_ASSISTANT": "Select Assistant",
+      "PROMPTS": {
+        "SUMMARIZE": {
+          "LABEL": "Summarize this conversation",
+          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
+        },
+        "SUGGEST": {
+          "LABEL": "Suggest an answer",
+          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
+        },
+        "RATE": {
+          "LABEL": "Rate this conversation",
+          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        }
+      }
    },
    "PLAYGROUND": {
      "USER": "You",
@@ -392,15 +406,18 @@
        },
        "NAME": {
          "LABEL": "Nome",
-          "PLACEHOLDER": "Enter assistant name"
+          "PLACEHOLDER": "Enter assistant name",
+          "ERROR": "The name is required"
        },
        "DESCRIPTION": {
          "LABEL": "Descrizione",
-          "PLACEHOLDER": "Enter assistant description"
+          "PLACEHOLDER": "Enter assistant description",
+          "ERROR": "The description is required"
        },
        "PRODUCT_NAME": {
          "LABEL": "Product Name",
-          "PLACEHOLDER": "Enter product name"
+          "PLACEHOLDER": "Enter product name",
+          "ERROR": "The product name is required"
        },
        "WELCOME_MESSAGE": {
          "LABEL": "Welcome Message",
@@ -43,5 +43,11 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "詳細を見る",
    "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,6 +44,10 @@
        "TITLE": "アカウントID",
        "NOTE": "APIベースの統合を構築する場合に必要なIDです"
      },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
      "NAME": {
        "LABEL": "アカウント名",
        "PLACEHOLDER": "あなたのアカウント名",
@@ -65,9 +69,18 @@
        "ERROR": ""
      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "アクティビティがない場合にチケットを自動解決するまでの日数",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
        "PLACEHOLDER": "30",
-        "ERROR": "有効な自動解決期間を入力してください（最小1日、最大999日）"
+        "ERROR": "有効な自動解決期間を入力してください（最小1日、最大999日）",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "あなたのアカウントでは、メールでの会話が継続可能です。",
@@ -334,7 +334,21 @@
      "YOU": "あなた",
      "USE": "これを使用",
      "RESET": "リセット",
-      "SELECT_ASSISTANT": "Select Assistant"
+      "SELECT_ASSISTANT": "Select Assistant",
+      "PROMPTS": {
+        "SUMMARIZE": {
+          "LABEL": "Summarize this conversation",
+          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
+        },
+        "SUGGEST": {
+          "LABEL": "Suggest an answer",
+          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
+        },
+        "RATE": {
+          "LABEL": "Rate this conversation",
+          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        }
+      }
    },
    "PLAYGROUND": {
      "USER": "あなた",
@@ -392,15 +406,18 @@
        },
        "NAME": {
          "LABEL": "名前",
-          "PLACEHOLDER": "Enter assistant name"
+          "PLACEHOLDER": "Enter assistant name",
+          "ERROR": "The name is required"
        },
        "DESCRIPTION": {
          "LABEL": "説明",
-          "PLACEHOLDER": "Enter assistant description"
+          "PLACEHOLDER": "Enter assistant description",
+          "ERROR": "The description is required"
        },
        "PRODUCT_NAME": {
          "LABEL": "製品名",
-          "PLACEHOLDER": "Enter product name"
+          "PLACEHOLDER": "Enter product name",
+          "ERROR": "製品名が必要です"
        },
        "WELCOME_MESSAGE": {
          "LABEL": "Welcome Message",
@@ -43,5 +43,11 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Learn more",
    "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,6 +44,10 @@
        "TITLE": "Account ID",
        "NOTE": "This ID is required if you are building an API based integration"
      },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
      "NAME": {
        "LABEL": "Account name",
        "PLACEHOLDER": "Your account name",
@@ -65,9 +69,18 @@
        "ERROR": ""
      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
        "PLACEHOLDER": "30",
-        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
@@ -334,7 +334,21 @@
      "YOU": "You",
      "USE": "Use this",
      "RESET": "Reset",
-      "SELECT_ASSISTANT": "Select Assistant"
+      "SELECT_ASSISTANT": "Select Assistant",
+      "PROMPTS": {
+        "SUMMARIZE": {
+          "LABEL": "Summarize this conversation",
+          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
+        },
+        "SUGGEST": {
+          "LABEL": "Suggest an answer",
+          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
+        },
+        "RATE": {
+          "LABEL": "Rate this conversation",
+          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        }
+      }
    },
    "PLAYGROUND": {
      "USER": "You",
@@ -392,15 +406,18 @@
        },
        "NAME": {
          "LABEL": "Name",
-          "PLACEHOLDER": "Enter assistant name"
+          "PLACEHOLDER": "Enter assistant name",
+          "ERROR": "The name is required"
        },
        "DESCRIPTION": {
          "LABEL": "Description",
-          "PLACEHOLDER": "Enter assistant description"
+          "PLACEHOLDER": "Enter assistant description",
+          "ERROR": "The description is required"
        },
        "PRODUCT_NAME": {
          "LABEL": "Product Name",
-          "PLACEHOLDER": "Enter product name"
+          "PLACEHOLDER": "Enter product name",
+          "ERROR": "The product name is required"
        },
        "WELCOME_MESSAGE": {
          "LABEL": "Welcome Message",
@@ -43,5 +43,11 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Learn more",
    "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,6 +44,10 @@
        "TITLE": "Account ID",
        "NOTE": "This ID is required if you are building an API based integration"
      },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
      "NAME": {
        "LABEL": "계정 이름",
        "PLACEHOLDER": "당신의 계정 이름",
@@ -65,9 +69,18 @@
        "ERROR": ""
      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "활동이 없는 경우 티켓이 자동으로 해결되는 일 수",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
        "PLACEHOLDER": "30",
-        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "계정에 대해 이메일을 통한 대화 연속성이 활성화되었습니다.",
@@ -334,7 +334,21 @@
      "YOU": "나",
      "USE": "Use this",
      "RESET": "Reset",
-      "SELECT_ASSISTANT": "Select Assistant"
+      "SELECT_ASSISTANT": "Select Assistant",
+      "PROMPTS": {
+        "SUMMARIZE": {
+          "LABEL": "Summarize this conversation",
+          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
+        },
+        "SUGGEST": {
+          "LABEL": "Suggest an answer",
+          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
+        },
+        "RATE": {
+          "LABEL": "Rate this conversation",
+          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        }
+      }
    },
    "PLAYGROUND": {
      "USER": "나",
@@ -392,15 +406,18 @@
        },
        "NAME": {
          "LABEL": "이름",
-          "PLACEHOLDER": "Enter assistant name"
+          "PLACEHOLDER": "Enter assistant name",
+          "ERROR": "The name is required"
        },
        "DESCRIPTION": {
          "LABEL": "내용",
-          "PLACEHOLDER": "Enter assistant description"
+          "PLACEHOLDER": "Enter assistant description",
+          "ERROR": "The description is required"
        },
        "PRODUCT_NAME": {
          "LABEL": "Product Name",
-          "PLACEHOLDER": "Enter product name"
+          "PLACEHOLDER": "Enter product name",
+          "ERROR": "The product name is required"
        },
        "WELCOME_MESSAGE": {
          "LABEL": "Welcome Message",
@@ -43,5 +43,11 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Sužinoti daugiau",
    "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,6 +44,10 @@
        "TITLE": "Paskyros ID",
        "NOTE": "Šis ID reikalingas, jei kuriate API pagrįstą integraciją"
      },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
      "NAME": {
        "LABEL": "Paskyros vardas",
        "PLACEHOLDER": "Tavo paskyros vardas",
@@ -65,9 +69,18 @@
        "ERROR": ""
      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Dienų skaičius, po kurio bilietas turi būti automatiškai uždarytas, jei nėra jokios veiklos",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
        "PLACEHOLDER": "30",
-        "ERROR": "Įveskite tinkamą automatinio išsprendimo trukmę (mažiausiai 1 diena ir daugiausia 999 dienos)"
+        "ERROR": "Įveskite tinkamą automatinio išsprendimo trukmę (mažiausiai 1 diena ir daugiausia 999 dienos)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "Jūsų paskyroje leistas pokalbių tęstinumas su el. laiškais.",
@@ -334,7 +334,21 @@
      "YOU": "Jūs",
      "USE": "Use this",
      "RESET": "Reset",
-      "SELECT_ASSISTANT": "Select Assistant"
+      "SELECT_ASSISTANT": "Select Assistant",
+      "PROMPTS": {
+        "SUMMARIZE": {
+          "LABEL": "Summarize this conversation",
+          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
+        },
+        "SUGGEST": {
+          "LABEL": "Suggest an answer",
+          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
+        },
+        "RATE": {
+          "LABEL": "Rate this conversation",
+          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        }
+      }
    },
    "PLAYGROUND": {
      "USER": "Jūs",
@@ -392,15 +406,18 @@
        },
        "NAME": {
          "LABEL": "Vardas",
-          "PLACEHOLDER": "Enter assistant name"
+          "PLACEHOLDER": "Enter assistant name",
+          "ERROR": "The name is required"
        },
        "DESCRIPTION": {
          "LABEL": "Aprašymas",
-          "PLACEHOLDER": "Enter assistant description"
+          "PLACEHOLDER": "Enter assistant description",
+          "ERROR": "The description is required"
        },
        "PRODUCT_NAME": {
          "LABEL": "Product Name",
-          "PLACEHOLDER": "Enter product name"
+          "PLACEHOLDER": "Enter product name",
+          "ERROR": "The product name is required"
        },
        "WELCOME_MESSAGE": {
          "LABEL": "Welcome Message",
@@ -43,5 +43,11 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Uzzināt vairāk",
    "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,6 +44,10 @@
        "TITLE": "Konta ID",
        "NOTE": "Šis ID ir nepieciešams, ja veidojat uz API balstītu integrāciju"
      },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
      "NAME": {
        "LABEL": "Konta nosaukums",
        "PLACEHOLDER": "Jūsu konta nosaukums",
@@ -65,9 +69,18 @@
        "ERROR": ""
      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Dienu skaits pēc kā biļetei ir automātiski jāatrisinās, ja nenotiek nekādas darbības",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
        "PLACEHOLDER": "30",
-        "ERROR": "Lūdzu, ievadiet derīgu automātiskās atrisināšanas ilgumu (vismaz 1 diena un ne vairāk kā 999 dienas)"
+        "ERROR": "Lūdzu, ievadiet derīgu automātiskās atrisināšanas ilgumu (vismaz 1 diena un ne vairāk kā 999 dienas)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "Jūsu kontam ir iespējota sarunu nepārtrauktība ar e-pastiem.",
@@ -334,7 +334,21 @@
      "YOU": "Jūs",
      "USE": "Izmantot šo",
      "RESET": "Atiestatīt",
-      "SELECT_ASSISTANT": "Izvēlēties Asistentu"
+      "SELECT_ASSISTANT": "Izvēlēties Asistentu",
+      "PROMPTS": {
+        "SUMMARIZE": {
+          "LABEL": "Summarize this conversation",
+          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
+        },
+        "SUGGEST": {
+          "LABEL": "Suggest an answer",
+          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
+        },
+        "RATE": {
+          "LABEL": "Rate this conversation",
+          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        }
+      }
    },
    "PLAYGROUND": {
      "USER": "Jūs",
@@ -392,15 +406,18 @@
        },
        "NAME": {
          "LABEL": "Nosaukums",
-          "PLACEHOLDER": "Enter assistant name"
+          "PLACEHOLDER": "Enter assistant name",
+          "ERROR": "The name is required"
        },
        "DESCRIPTION": {
          "LABEL": "Apraksts",
-          "PLACEHOLDER": "Enter assistant description"
+          "PLACEHOLDER": "Enter assistant description",
+          "ERROR": "The description is required"
        },
        "PRODUCT_NAME": {
          "LABEL": "Produkta Nosaukums",
-          "PLACEHOLDER": "Enter product name"
+          "PLACEHOLDER": "Enter product name",
+          "ERROR": "Nepieciešams produkta nosaukums"
        },
        "WELCOME_MESSAGE": {
          "LABEL": "Welcome Message",
@@ -43,5 +43,11 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Learn more",
    "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,6 +44,10 @@
        "TITLE": "Account ID",
        "NOTE": "This ID is required if you are building an API based integration"
      },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
      "NAME": {
        "LABEL": "അക്കൗണ്ടിന്റെ പേര്",
        "PLACEHOLDER": "നിങ്ങളുടെ അക്കൗണ്ടിന്റെ പേര്",
@@ -65,9 +69,18 @@
        "ERROR": ""
      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "പ്രവർത്തനമൊന്നുമില്ലെങ്കിൽ ടിക്കറ്റിന് ശേഷമുള്ള ദിവസങ്ങളുടെ എണ്ണം യാന്ത്രികമായി പരിഹരിക്കേണ്ടതാണ്",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
        "PLACEHOLDER": "30",
-        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "നിങ്ങളുടെ അക്കൗണ്ടിനായി ഇമെയിലുകളുമായുള്ള സംഭാഷണ തുടർച്ച പ്രവർത്തനക്ഷമമാക്കി.",
@@ -334,7 +334,21 @@
      "YOU": "You",
      "USE": "Use this",
      "RESET": "Reset",
-      "SELECT_ASSISTANT": "Select Assistant"
+      "SELECT_ASSISTANT": "Select Assistant",
+      "PROMPTS": {
+        "SUMMARIZE": {
+          "LABEL": "Summarize this conversation",
+          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
+        },
+        "SUGGEST": {
+          "LABEL": "Suggest an answer",
+          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
+        },
+        "RATE": {
+          "LABEL": "Rate this conversation",
+          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        }
+      }
    },
    "PLAYGROUND": {
      "USER": "You",
@@ -392,15 +406,18 @@
        },
        "NAME": {
          "LABEL": "പേര്",
-          "PLACEHOLDER": "Enter assistant name"
+          "PLACEHOLDER": "Enter assistant name",
+          "ERROR": "The name is required"
        },
        "DESCRIPTION": {
          "LABEL": "വിവരണം",
-          "PLACEHOLDER": "Enter assistant description"
+          "PLACEHOLDER": "Enter assistant description",
+          "ERROR": "The description is required"
        },
        "PRODUCT_NAME": {
          "LABEL": "Product Name",
-          "PLACEHOLDER": "Enter product name"
+          "PLACEHOLDER": "Enter product name",
+          "ERROR": "The product name is required"
        },
        "WELCOME_MESSAGE": {
          "LABEL": "Welcome Message",
@@ -43,5 +43,11 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Learn more",
    "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,6 +44,10 @@
        "TITLE": "Account ID",
        "NOTE": "This ID is required if you are building an API based integration"
      },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
      "NAME": {
        "LABEL": "Account name",
        "PLACEHOLDER": "Your account name",
@@ -65,9 +69,18 @@
        "ERROR": ""
      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
        "PLACEHOLDER": "30",
-        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
@@ -334,7 +334,21 @@
      "YOU": "You",
      "USE": "Use this",
      "RESET": "Reset",
-      "SELECT_ASSISTANT": "Select Assistant"
+      "SELECT_ASSISTANT": "Select Assistant",
+      "PROMPTS": {
+        "SUMMARIZE": {
+          "LABEL": "Summarize this conversation",
+          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
+        },
+        "SUGGEST": {
+          "LABEL": "Suggest an answer",
+          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
+        },
+        "RATE": {
+          "LABEL": "Rate this conversation",
+          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        }
+      }
    },
    "PLAYGROUND": {
      "USER": "You",
@@ -392,15 +406,18 @@
        },
        "NAME": {
          "LABEL": "Nama",
-          "PLACEHOLDER": "Enter assistant name"
+          "PLACEHOLDER": "Enter assistant name",
+          "ERROR": "The name is required"
        },
        "DESCRIPTION": {
          "LABEL": "Description",
-          "PLACEHOLDER": "Enter assistant description"
+          "PLACEHOLDER": "Enter assistant description",
+          "ERROR": "The description is required"
        },
        "PRODUCT_NAME": {
          "LABEL": "Product Name",
-          "PLACEHOLDER": "Enter product name"
+          "PLACEHOLDER": "Enter product name",
+          "ERROR": "The product name is required"
        },
        "WELCOME_MESSAGE": {
          "LABEL": "Welcome Message",
@@ -43,5 +43,11 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Learn more",
    "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,6 +44,10 @@
        "TITLE": "Account ID",
        "NOTE": "This ID is required if you are building an API based integration"
      },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
      "NAME": {
        "LABEL": "Account name",
        "PLACEHOLDER": "Your account name",
@@ -65,9 +69,18 @@
        "ERROR": ""
      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
        "PLACEHOLDER": "30",
-        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
@@ -334,7 +334,21 @@
      "YOU": "You",
      "USE": "Use this",
      "RESET": "Reset",
-      "SELECT_ASSISTANT": "Select Assistant"
+      "SELECT_ASSISTANT": "Select Assistant",
+      "PROMPTS": {
+        "SUMMARIZE": {
+          "LABEL": "Summarize this conversation",
+          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
+        },
+        "SUGGEST": {
+          "LABEL": "Suggest an answer",
+          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
+        },
+        "RATE": {
+          "LABEL": "Rate this conversation",
+          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        }
+      }
    },
    "PLAYGROUND": {
      "USER": "You",
@@ -392,15 +406,18 @@
        },
        "NAME": {
          "LABEL": "Name",
-          "PLACEHOLDER": "Enter assistant name"
+          "PLACEHOLDER": "Enter assistant name",
+          "ERROR": "The name is required"
        },
        "DESCRIPTION": {
          "LABEL": "Description",
-          "PLACEHOLDER": "Enter assistant description"
+          "PLACEHOLDER": "Enter assistant description",
+          "ERROR": "The description is required"
        },
        "PRODUCT_NAME": {
          "LABEL": "Product Name",
-          "PLACEHOLDER": "Enter product name"
+          "PLACEHOLDER": "Enter product name",
+          "ERROR": "The product name is required"
        },
        "WELCOME_MESSAGE": {
          "LABEL": "Welcome Message",
@@ -43,5 +43,11 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Learn more",
    "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,6 +44,10 @@
        "TITLE": "Account ID",
        "NOTE": "This ID is required if you are building an API based integration"
      },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
      "NAME": {
        "LABEL": "accountnaam",
        "PLACEHOLDER": "Uw accountnaam",
@@ -65,9 +69,18 @@
        "ERROR": ""
      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
        "PLACEHOLDER": "30",
-        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
@@ -334,7 +334,21 @@
      "YOU": "Jij",
      "USE": "Use this",
      "RESET": "Reset",
-      "SELECT_ASSISTANT": "Select Assistant"
+      "SELECT_ASSISTANT": "Select Assistant",
+      "PROMPTS": {
+        "SUMMARIZE": {
+          "LABEL": "Summarize this conversation",
+          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
+        },
+        "SUGGEST": {
+          "LABEL": "Suggest an answer",
+          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
+        },
+        "RATE": {
+          "LABEL": "Rate this conversation",
+          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        }
+      }
    },
    "PLAYGROUND": {
      "USER": "Jij",
@@ -392,15 +406,18 @@
        },
        "NAME": {
          "LABEL": "Naam",
-          "PLACEHOLDER": "Enter assistant name"
+          "PLACEHOLDER": "Enter assistant name",
+          "ERROR": "The name is required"
        },
        "DESCRIPTION": {
          "LABEL": "Beschrijving",
-          "PLACEHOLDER": "Enter assistant description"
+          "PLACEHOLDER": "Enter assistant description",
+          "ERROR": "The description is required"
        },
        "PRODUCT_NAME": {
          "LABEL": "Product Name",
-          "PLACEHOLDER": "Enter product name"
+          "PLACEHOLDER": "Enter product name",
+          "ERROR": "The product name is required"
        },
        "WELCOME_MESSAGE": {
          "LABEL": "Welcome Message",
@@ -43,5 +43,11 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Learn more",
    "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,6 +44,10 @@
        "TITLE": "Account ID",
        "NOTE": "This ID is required if you are building an API based integration"
      },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
      "NAME": {
        "LABEL": "Kontonavn",
        "PLACEHOLDER": "Ditt kontonavn",
@@ -65,9 +69,18 @@
        "ERROR": ""
      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Antall dager en sak skal løses automatisk hvis det ikke har vært aktivitet",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
        "PLACEHOLDER": "30",
-        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "Samtalekontinuitet med e-post er aktivert for din konto.",
@@ -334,7 +334,21 @@
      "YOU": "Du",
      "USE": "Use this",
      "RESET": "Reset",
-      "SELECT_ASSISTANT": "Select Assistant"
+      "SELECT_ASSISTANT": "Select Assistant",
+      "PROMPTS": {
+        "SUMMARIZE": {
+          "LABEL": "Summarize this conversation",
+          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
+        },
+        "SUGGEST": {
+          "LABEL": "Suggest an answer",
+          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
+        },
+        "RATE": {
+          "LABEL": "Rate this conversation",
+          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        }
+      }
    },
    "PLAYGROUND": {
      "USER": "Du",
@@ -392,15 +406,18 @@
        },
        "NAME": {
          "LABEL": "Navn",
-          "PLACEHOLDER": "Enter assistant name"
+          "PLACEHOLDER": "Enter assistant name",
+          "ERROR": "The name is required"
        },
        "DESCRIPTION": {
          "LABEL": "Beskrivelse",
-          "PLACEHOLDER": "Enter assistant description"
+          "PLACEHOLDER": "Enter assistant description",
+          "ERROR": "The description is required"
        },
        "PRODUCT_NAME": {
          "LABEL": "Product Name",
-          "PLACEHOLDER": "Enter product name"
+          "PLACEHOLDER": "Enter product name",
+          "ERROR": "The product name is required"
        },
        "WELCOME_MESSAGE": {
          "LABEL": "Welcome Message",
@@ -43,5 +43,11 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Dowiedz się więcej",
    "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,6 +44,10 @@
        "TITLE": "ID konta",
        "NOTE": "To ID jest wymagane, jeśli tworzysz integrację opartą na API"
      },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
      "NAME": {
        "LABEL": "Nazwa konta",
        "PLACEHOLDER": "Nazwa konta",
@@ -65,9 +69,18 @@
        "ERROR": ""
      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Liczba dni po upływie których rozmowa powinna zostać automatycznie zamknięta z powodu braku aktywności",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
        "PLACEHOLDER": "30",
-        "ERROR": "Wprowadź poprawną wartość dla czasu automatycznego zamykania rozmów (minimum 1 dzień, maksimum 999 dni)"
+        "ERROR": "Wprowadź poprawną wartość dla czasu automatycznego zamykania rozmów (minimum 1 dzień, maksimum 999 dni)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "Kontynuacja rozmów za pomocą wiadomości e-mail jest włączona dla Twojego konta.",
@@ -334,7 +334,21 @@
      "YOU": "You",
      "USE": "Use this",
      "RESET": "Reset",
-      "SELECT_ASSISTANT": "Select Assistant"
+      "SELECT_ASSISTANT": "Select Assistant",
+      "PROMPTS": {
+        "SUMMARIZE": {
+          "LABEL": "Summarize this conversation",
+          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
+        },
+        "SUGGEST": {
+          "LABEL": "Suggest an answer",
+          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
+        },
+        "RATE": {
+          "LABEL": "Rate this conversation",
+          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        }
+      }
    },
    "PLAYGROUND": {
      "USER": "You",
@@ -392,15 +406,18 @@
        },
        "NAME": {
          "LABEL": "Imię",
-          "PLACEHOLDER": "Enter assistant name"
+          "PLACEHOLDER": "Enter assistant name",
+          "ERROR": "The name is required"
        },
        "DESCRIPTION": {
          "LABEL": "Opis",
-          "PLACEHOLDER": "Enter assistant description"
+          "PLACEHOLDER": "Enter assistant description",
+          "ERROR": "The description is required"
        },
        "PRODUCT_NAME": {
          "LABEL": "Product Name",
-          "PLACEHOLDER": "Enter product name"
+          "PLACEHOLDER": "Enter product name",
+          "ERROR": "The product name is required"
        },
        "WELCOME_MESSAGE": {
          "LABEL": "Welcome Message",
@@ -43,5 +43,11 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Saber mais",
    "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
  }
 }
--- a/Show More
+++ b/Show More