fix: assign outbound voice call conversation to the calling agent (#14906)
Outbound voice calls were being auto-assigned to the wrong agent. When an agent placed an outbound call, the conversation was created without an assignee, so inboxes with auto-assignment enabled would round-robin it to a different agent instead of keeping it with the person who actually made the call. This made it hard to tell which agent was on an active call. ## What changed - Set the calling agent as the conversation's assignee when creating an outbound voice call conversation. - This prevents the generic auto-assignment handler from treating the conversation as unassigned and reassigning it. - Added specs covering the assignment, including a regression case with inbox auto-assignment enabled. **Note:** this applies to newly placed calls; it does not retroactively fix conversations that were already mis-assigned. --------- Co-authored-by: Tanmay Deep Sharma <tanmaydeepsharma21@gmail.com> Co-authored-by: Tanmay Deep Sharma <32020192+tds-1@users.noreply.github.com>
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Tanmay Deep Sharma
Tanmay Deep Sharma
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@@ -106,9 +106,14 @@ class Api::V1::Accounts::WhatsappCallsController < Api::V1::Accounts::BaseContro
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def create_outbound_call
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contact_phone = @conversation.contact.phone_number.delete('+')
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# Claim for the caller only if unassigned at trigger time (before the round-trip); wins over auto-assignment.
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claim_for_caller = @conversation.assignee_id.nil?
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result = provider_service.initiate_call(contact_phone, params[:sdp_offer])
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provider_call_id = result.dig('calls', 0, 'id') || result['call_id']
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@conversation.with_lock { @conversation.update!(assignee: Current.user) } if claim_for_caller
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Current.account.calls.create!(
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provider: :whatsapp, inbox: @conversation.inbox, conversation: @conversation, contact: @conversation.contact,
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provider_call_id: provider_call_id, direction: :outgoing, status: 'ringing',
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