feat: Add report bar drilldown drawer (#14626)
## Description Adds drilldown support for report bar charts powered by `ReportContainer`. Clicking a non-zero report bar now opens a right-side drawer with the conversations or messages that contributed to that bucket, with each row linking to the underlying conversation and message rows linking with `messageId`. This includes a new `GET /api/v2/accounts/:account_id/reports/drilldown` endpoint, backend drilldown builders/serializers, generic chart click emission, local drawer state via `useReportDrilldown`, compact drilldown cards, pagination, stale-response protection, and validation for unsupported drilldown dimensions. Fixes # CW-4497 https://linear.app/chatwoot/issue/CW-4497/drill-down-on-agent-conversations-report ## Type of change - [x] Bug fix (non-breaking change which fixes an issue) - [x] New feature (non-breaking change which adds functionality) - [ ] Breaking change (fix or feature that would cause existing functionality not to work as expected) - [ ] This change requires a documentation update ## How Has This Been Tested? Ran the focused backend and frontend checks for the drilldown endpoint, builder, chart click handling, drawer/card UI, API helper, and stale-response handling. Here are the screenshots on how it looks like: <img width="1792" height="1199" alt="Screenshot 2026-06-02 at 11 32 11 PM" src="https://github.com/user-attachments/assets/6bdb8832-b9df-4bf3-9a2a-beaefe203b6e" /> <img width="1791" height="1230" alt="Screenshot 2026-06-02 at 11 32 34 PM" src="https://github.com/user-attachments/assets/36e92eb7-3208-4855-87f4-0c7f316df54d" /> <img width="1784" height="1235" alt="Screenshot 2026-06-02 at 11 32 46 PM" src="https://github.com/user-attachments/assets/f7a53916-74f2-4622-9305-042e0ac9e877" /> ## Checklist: - [x] My code follows the style guidelines of this project - [x] I have performed a self-review of my code - [x] I have commented on my code, particularly in hard-to-understand areas - [ ] I have made corresponding changes to the documentation - [x] My changes generate no new warnings - [x] I have added tests that prove my fix is effective or that my feature works - [x] New and existing unit tests pass locally with my changes - [ ] Any dependent changes have been merged and published in downstream modules --------- Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com> Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
This commit is contained in:
co-authored by
Vishnu Narayanan
Shivam Mishra
parent
6c9efc4e92
commit
6a7ca9dd3b
@@ -121,6 +121,26 @@
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"CLEAR_FILTER": "Clear filter",
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"EMPTY_LIST": "No results found"
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},
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"DRILLDOWN": {
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"TITLE": "{metric} details",
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"RESULT_COUNT_CONVERSATION": "{count} conversation | {count} conversations",
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"RESULT_COUNT_MESSAGE": "{count} message | {count} messages",
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"EMPTY": "No records found for this bar.",
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"ERROR": "Could not load records. Please try again.",
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"ADMIN_ONLY": "Only administrators can drill down into report records.",
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"LOAD_MORE": "Load more",
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"CLOSE": "Close details",
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"PREVIOUS_BUCKET": "Previous bar",
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"NEXT_BUCKET": "Next bar",
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"UNKNOWN_CONTACT": "Unknown contact",
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"UNKNOWN_INBOX": "Unknown inbox",
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"UNASSIGNED_AGENT": "Unassigned",
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"NO_MESSAGE_CONTENT": "No message content",
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"MESSAGE_CREATED_AT": "Message created at {time}",
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"EVENT_OCCURRED_AT": "Event occurred at {time}",
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"INCOMING_MESSAGE": "Incoming message",
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"OUTGOING_MESSAGE": "Outgoing message"
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},
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"PAGINATION": {
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"RESULTS": "Showing {start} to {end} of {total} results",
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"PER_PAGE_TEMPLATE": "{size} / page"
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