feat(captain): allow agents to report Captain messages (#14799)

Adds a cloud-only flow for agents to flag incorrect or problematic
Captain (AI) responses. Right-clicking a Captain message surfaces a
"Report message" option that opens a dialog to pick a problem type and
add a description, persisted to a new captain_message_reports table for
the team to review.


<img width="636" height="542" alt="Screenshot 2026-06-20 at 9 15 56 AM"
src="https://github.com/user-attachments/assets/afaa233d-6bd6-455a-8a33-a3796a3e3ef6"
/>
<img width="580" height="502" alt="Screenshot 2026-06-20 at 9 16 03 AM"
src="https://github.com/user-attachments/assets/2d220d99-98cc-4c5e-a325-778ceb4f7bc9"
/>

---------

Co-authored-by: Claude Opus 4.8 (1M context) <noreply@anthropic.com>
This commit is contained in:
Pranav
2026-06-20 14:47:08 -07:00
committed by GitHub
co-authored by Claude Opus 4.8
parent dfd656a7d9
commit 6a262287d2
15 changed files with 466 additions and 1 deletions
@@ -147,8 +147,14 @@ const { t } = useI18n();
const route = useRoute();
const inboxGetter = useMapGetter('inboxes/getInbox');
const inbox = computed(() => inboxGetter.value(props.inboxId) || {});
const isOnChatwootCloud = useMapGetter('globalConfig/isOnChatwootCloud');
const { replaceInstallationName } = useBranding();
const isCaptainMessage = computed(() => {
const senderType = props.sender?.type ?? props.senderType;
return senderType === SENDER_TYPES.CAPTAIN_ASSISTANT;
});
/**
* Computes the message variant based on props
* @type {import('vue').ComputedRef<'user'|'agent'|'activity'|'private'|'bot'|'template'>}
@@ -390,6 +396,10 @@ const contextMenuEnabledOptions = computed(() => {
!props.private &&
props.inboxSupportsReplyTo.outgoing &&
!isFailedOrProcessing,
report:
isOnChatwootCloud.value &&
isCaptainMessage.value &&
!isMessageDeleted.value,
};
});