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feat(automations): show what ends the wait in the builder

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Make the wait's interrupt explicit (as Intercom does) so users can predict when the
rule runs. An "Ends the wait if …" line adapts to the rule's episode: status change
for conversation rules, customer reply for outgoing message rules, agent reply for
incoming ones — plus "or the conditions no longer match" universally. Behaviour is
unchanged; this only surfaces it.
This commit is contained in:
Tanmay Deep Sharma
2026-07-20 11:28:41 +05:30
parent 2c728341e0
commit 6830c3273f
2 changed files with 37 additions and 4 deletions
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app/javascript/dashboard/i18n/locale/en/automation.json
+8 -1
View File
@@ -37,7 +37,14 @@
"DAYS": "Days"
},
"ERROR": "Wait must be between 10 minutes and 30 days",
"HELP_TEXT": "The rule waits, then runs only if its conditions still hold — and applies to conversations with activity after the rule is created."
"ENDS_IF_LABEL": "Ends the wait if",
"ENDS_IF": {
"STATUS": "the conversation's status changes, or its conditions no longer match.",
"CUSTOMER_REPLY": "the customer replies, or the conditions no longer match.",
"AGENT_REPLY": "an agent replies, or the conditions no longer match.",
"GENERIC": "there is a new reply on the conversation, or the conditions no longer match."
},
"HELP_TEXT": "Only applies to conversations with activity after the rule is created."
},
"CONDITIONS": {
"LABEL": "Conditions"
app/javascript/dashboard/routes/dashboard/settings/automation/AutomationRuleForm.vue
+29 -3
View File
@@ -237,6 +237,24 @@ const delayRestrictionReason = computed(() => {
const isDelaySupported = computed(() => delayRestrictionReason.value === null);
// What ends the wait, mirroring the backend episode that arms the rule. Shown to the user so
// they can predict when the rule runs. Conversation rules key on status; message rules key on
// the reply that ends the wait (customer reply for outgoing, agent reply for incoming).
const waitEndsKey = computed(() => {
if (eventName.value !== 'message_created') return 'STATUS';
const messageType = (automation.value?.conditions || []).find(
condition => condition.attribute_key === 'message_type'
);
const raw = Array.isArray(messageType?.values)
? messageType.values[0]
: messageType?.values;
// Raw create-mode values are strings ('outgoing'); edit-mode values are option objects.
const value = raw && typeof raw === 'object' ? raw.id : raw;
if (value === 'outgoing') return 'CUSTOMER_REPLY';
if (value === 'incoming') return 'AGENT_REPLY';
return 'GENERIC';
});
const delayValue = ref(4);
const delayUnit = ref('HOURS');
@@ -488,9 +506,17 @@ defineExpose({ open, close });
>
{{ $t('AUTOMATION.ADD.FORM.EXECUTE.ERROR') }}
</span>
<p v-else-if="isDelayed" class="text-xs text-n-slate-11 pt-1 mb-0">
{{ $t('AUTOMATION.ADD.FORM.EXECUTE.HELP_TEXT') }}
</p>
<template v-else-if="isDelayed">
<p class="text-xs text-n-slate-11 pt-2 mb-0">
<span class="text-n-slate-12 font-medium">
{{ $t('AUTOMATION.ADD.FORM.EXECUTE.ENDS_IF_LABEL') }}
</span>
{{ $t(`AUTOMATION.ADD.FORM.EXECUTE.ENDS_IF.${waitEndsKey}`) }}
</p>
<p class="text-xs text-n-slate-11 pt-1 mb-0">
{{ $t('AUTOMATION.ADD.FORM.EXECUTE.HELP_TEXT') }}
</p>
</template>
</div>
<!-- Wait End -->
<!-- Actions Start -->