diff --git a/Gemfile.lock b/Gemfile.lock
index d9908f5e1..8315a5374 100644
--- a/Gemfile.lock
+++ b/Gemfile.lock
@@ -172,6 +172,8 @@ GEM
       bundler (>= 1.2.0, < 3)
       thor (~> 1.0)
     byebug (11.1.3)
+    childprocess (5.1.0)
+      logger (~> 1.5)
     climate_control (1.2.0)
     coderay (1.1.3)
     commonmarker (0.23.10)
@@ -433,10 +435,12 @@ GEM
       json (>= 1.8)
       rexml
     language_server-protocol (3.17.0.5)
-    launchy (2.5.2)
+    launchy (3.1.1)
       addressable (~> 2.8)
-    letter_opener (1.8.1)
-      launchy (>= 2.2, < 3)
+      childprocess (~> 5.0)
+      logger (~> 1.6)
+    letter_opener (1.10.0)
+      launchy (>= 2.2, < 4)
     line-bot-api (1.28.0)
     lint_roller (1.1.0)
     liquid (5.4.0)
@@ -563,7 +567,7 @@ GEM
       method_source (~> 1.0)
     pry-rails (0.3.9)
       pry (>= 0.10.4)
-    public_suffix (6.0.0)
+    public_suffix (6.0.2)
     puma (6.4.3)
       nio4r (~> 2.0)
     pundit (2.3.0)
diff --git a/Makefile b/Makefile
index b7a936dc4..552ebe659 100644
--- a/Makefile
+++ b/Makefile
@@ -44,6 +44,12 @@ force_run:
 	rm -f tmp/pids/*.pid
 	overmind start -f Procfile.dev
 
+force_run_tunnel:
+	lsof -ti:3000 | xargs kill -9 2>/dev/null || true
+	rm -f ./.overmind.sock
+	rm -f tmp/pids/*.pid
+	overmind start -f Procfile.tunnel
+
 debug:
 	overmind connect backend
 
@@ -53,4 +59,4 @@ debug_worker:
 docker: 
 	docker build -t $(APP_NAME) -f ./docker/Dockerfile .
 
-.PHONY: setup db_create db_migrate db_seed db_reset db console server burn docker run force_run debug debug_worker
+.PHONY: setup db_create db_migrate db_seed db_reset db console server burn docker run force_run force_run_tunnel debug debug_worker
diff --git a/Procfile.tunnel b/Procfile.tunnel
new file mode 100644
index 000000000..bf3541dd0
--- /dev/null
+++ b/Procfile.tunnel
@@ -0,0 +1,4 @@
+backend: DISABLE_MINI_PROFILER=true bin/rails s -p 3000
+# https://github.com/mperham/sidekiq/issues/3090#issuecomment-389748695
+worker: dotenv bundle exec sidekiq -C config/sidekiq.yml
+vite: bin/vite build --watch
diff --git a/app/assets/javascripts/secretField.js b/app/assets/javascripts/secretField.js
index 463109812..da2327eff 100644
--- a/app/assets/javascripts/secretField.js
+++ b/app/assets/javascripts/secretField.js
@@ -10,7 +10,8 @@ function toggleSecretField(e) {
   if (!textElement) return;
 
   if (textElement.dataset.secretMasked === 'false') {
-    textElement.textContent = '•'.repeat(10);
+    const maskedLength = secretField.dataset.secretText?.length || 10;
+    textElement.textContent = '•'.repeat(maskedLength);
     textElement.dataset.secretMasked = 'true';
     toggler.querySelector('svg use').setAttribute('xlink:href', '#eye-show');
 
@@ -32,3 +33,13 @@ function copySecretField(e) {
 
   navigator.clipboard.writeText(secretField.dataset.secretText);
 }
+
+document.addEventListener('DOMContentLoaded', () => {
+  document.querySelectorAll('.cell-data__secret-field').forEach(field => {
+    const span = field.querySelector('[data-secret-masked]');
+    if (span && span.dataset.secretMasked === 'true') {
+      const len = field.dataset.secretText?.length || 10;
+      span.textContent = '•'.repeat(len);
+    }
+  });
+});
diff --git a/app/assets/stylesheets/administrate/components/_cells.scss b/app/assets/stylesheets/administrate/components/_cells.scss
index b5a079976..ae2d603cd 100644
--- a/app/assets/stylesheets/administrate/components/_cells.scss
+++ b/app/assets/stylesheets/administrate/components/_cells.scss
@@ -46,17 +46,25 @@
 
 .cell-data__secret-field {
   align-items: center;
+  color: $hint-grey;
   display: flex;
 
   span {
-    flex: 1;
+    flex: 0 0 auto;
   }
 
-  button {
-    margin-left: 5px;
+  [data-secret-toggler],
+  [data-secret-copier] {
+    background: transparent;
+    border: 0;
+    color: inherit;
+    margin-left: 0.5rem;
+    padding: 0;
 
     svg {
       fill: currentColor;
+      height: 1.25rem;
+      width: 1.25rem;
     }
   }
 }
diff --git a/app/builders/v2/reports/label_summary_builder.rb b/app/builders/v2/reports/label_summary_builder.rb
new file mode 100644
index 000000000..caa5a04d8
--- /dev/null
+++ b/app/builders/v2/reports/label_summary_builder.rb
@@ -0,0 +1,103 @@
+class V2::Reports::LabelSummaryBuilder < V2::Reports::BaseSummaryBuilder
+  attr_reader :account, :params
+
+  # rubocop:disable Lint/MissingSuper
+  # the parent class has no initialize
+  def initialize(account:, params:)
+    @account = account
+    @params = params
+
+    timezone_offset = (params[:timezone_offset] || 0).to_f
+    @timezone = ActiveSupport::TimeZone[timezone_offset]&.name
+  end
+  # rubocop:enable Lint/MissingSuper
+
+  def build
+    labels = account.labels.to_a
+    return [] if labels.empty?
+
+    report_data = collect_report_data
+    labels.map { |label| build_label_report(label, report_data) }
+  end
+
+  private
+
+  def collect_report_data
+    conversation_filter = build_conversation_filter
+    use_business_hours = use_business_hours?
+
+    {
+      conversation_counts: fetch_conversation_counts(conversation_filter),
+      resolved_counts: fetch_resolved_counts(conversation_filter),
+      resolution_metrics: fetch_metrics(conversation_filter, 'conversation_resolved', use_business_hours),
+      first_response_metrics: fetch_metrics(conversation_filter, 'first_response', use_business_hours),
+      reply_metrics: fetch_metrics(conversation_filter, 'reply_time', use_business_hours)
+    }
+  end
+
+  def build_label_report(label, report_data)
+    {
+      id: label.id,
+      name: label.title,
+      conversations_count: report_data[:conversation_counts][label.title] || 0,
+      avg_resolution_time: report_data[:resolution_metrics][label.title] || 0,
+      avg_first_response_time: report_data[:first_response_metrics][label.title] || 0,
+      avg_reply_time: report_data[:reply_metrics][label.title] || 0,
+      resolved_conversations_count: report_data[:resolved_counts][label.title] || 0
+    }
+  end
+
+  def use_business_hours?
+    ActiveModel::Type::Boolean.new.cast(params[:business_hours])
+  end
+
+  def build_conversation_filter
+    conversation_filter = { account_id: account.id }
+    conversation_filter[:created_at] = range if range.present?
+
+    conversation_filter
+  end
+
+  def fetch_conversation_counts(conversation_filter)
+    fetch_counts(conversation_filter)
+  end
+
+  def fetch_resolved_counts(conversation_filter)
+    # since the base query is ActsAsTaggableOn,
+    # the status :resolved won't automatically be converted to integer status
+    fetch_counts(conversation_filter.merge(status: Conversation.statuses[:resolved]))
+  end
+
+  def fetch_counts(conversation_filter)
+    ActsAsTaggableOn::Tagging
+      .joins('INNER JOIN conversations ON taggings.taggable_id = conversations.id')
+      .joins('INNER JOIN tags ON taggings.tag_id = tags.id')
+      .where(
+        taggable_type: 'Conversation',
+        context: 'labels',
+        conversations: conversation_filter
+      )
+      .select('tags.name, COUNT(taggings.*) AS count')
+      .group('tags.name')
+      .each_with_object({}) { |record, hash| hash[record.name] = record.count }
+  end
+
+  def fetch_metrics(conversation_filter, event_name, use_business_hours)
+    ReportingEvent
+      .joins('INNER JOIN conversations ON reporting_events.conversation_id = conversations.id')
+      .joins('INNER JOIN taggings ON taggings.taggable_id = conversations.id')
+      .joins('INNER JOIN tags ON taggings.tag_id = tags.id')
+      .where(
+        conversations: conversation_filter,
+        name: event_name,
+        taggings: { taggable_type: 'Conversation', context: 'labels' }
+      )
+      .group('tags.name')
+      .order('tags.name')
+      .select(
+        'tags.name',
+        use_business_hours ? 'AVG(reporting_events.value_in_business_hours) as avg_value' : 'AVG(reporting_events.value) as avg_value'
+      )
+      .each_with_object({}) { |record, hash| hash[record.name] = record.avg_value.to_f }
+  end
+end
diff --git a/app/controllers/api/v1/accounts/contacts_controller.rb b/app/controllers/api/v1/accounts/contacts_controller.rb
index b4d5e3fc1..4fbe50902 100644
--- a/app/controllers/api/v1/accounts/contacts_controller.rb
+++ b/app/controllers/api/v1/accounts/contacts_controller.rb
@@ -14,7 +14,7 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
   before_action :check_authorization
   before_action :set_current_page, only: [:index, :active, :search, :filter]
   before_action :fetch_contact, only: [:show, :update, :destroy, :avatar, :contactable_inboxes, :destroy_custom_attributes]
-  before_action :set_include_contact_inboxes, only: [:index, :search, :filter, :show, :update]
+  before_action :set_include_contact_inboxes, only: [:index, :active, :search, :filter, :show, :update]
 
   def index
     @contacts_count = resolved_contacts.count
@@ -56,7 +56,7 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
     contacts = Current.account.contacts.where(id: ::OnlineStatusTracker
                   .get_available_contact_ids(Current.account.id))
     @contacts_count = contacts.count
-    @contacts = contacts.page(@current_page)
+    @contacts = fetch_contacts(contacts)
   end
 
   def show; end
diff --git a/app/controllers/api/v1/accounts/conversations_controller.rb b/app/controllers/api/v1/accounts/conversations_controller.rb
index 8753918fc..e27869d82 100644
--- a/app/controllers/api/v1/accounts/conversations_controller.rb
+++ b/app/controllers/api/v1/accounts/conversations_controller.rb
@@ -124,6 +124,12 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
     @conversation.save!
   end
 
+  def destroy
+    authorize @conversation, :destroy?
+    ::DeleteObjectJob.perform_later(@conversation, Current.user, request.ip)
+    head :ok
+  end
+
   private
 
   def permitted_update_params
diff --git a/app/controllers/api/v1/accounts/google/authorizations_controller.rb b/app/controllers/api/v1/accounts/google/authorizations_controller.rb
index 1140a214b..87a7cfa3f 100644
--- a/app/controllers/api/v1/accounts/google/authorizations_controller.rb
+++ b/app/controllers/api/v1/accounts/google/authorizations_controller.rb
@@ -1,32 +1,23 @@
-class Api::V1::Accounts::Google::AuthorizationsController < Api::V1::Accounts::BaseController
+class Api::V1::Accounts::Google::AuthorizationsController < Api::V1::Accounts::OauthAuthorizationController
   include GoogleConcern
-  before_action :check_authorization
 
   def create
-    email = params[:authorization][:email]
     redirect_url = google_client.auth_code.authorize_url(
       {
         redirect_uri: "#{base_url}/google/callback",
-        scope: 'email profile https://mail.google.com/',
+        scope: scope,
         response_type: 'code',
         prompt: 'consent', # the oauth flow does not return a refresh token, this is supposed to fix it
         access_type: 'offline', # the default is 'online'
+        state: state,
         client_id: GlobalConfigService.load('GOOGLE_OAUTH_CLIENT_ID', nil)
       }
     )
 
     if redirect_url
-      cache_key = "google::#{email.downcase}"
-      ::Redis::Alfred.setex(cache_key, Current.account.id, 5.minutes)
       render json: { success: true, url: redirect_url }
     else
       render json: { success: false }, status: :unprocessable_entity
     end
   end
-
-  private
-
-  def check_authorization
-    raise Pundit::NotAuthorizedError unless Current.account_user.administrator?
-  end
 end
diff --git a/app/controllers/api/v1/accounts/inboxes_controller.rb b/app/controllers/api/v1/accounts/inboxes_controller.rb
index 61d16b2ca..e7b3b197b 100644
--- a/app/controllers/api/v1/accounts/inboxes_controller.rb
+++ b/app/controllers/api/v1/accounts/inboxes_controller.rb
@@ -81,11 +81,15 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
   end
 
   def create_channel
-    return unless %w[web_widget api email line telegram whatsapp sms].include?(permitted_params[:channel][:type])
+    return unless allowed_channel_types.include?(permitted_params[:channel][:type])
 
     account_channels_method.create!(permitted_params(channel_type_from_params::EDITABLE_ATTRS)[:channel].except(:type))
   end
 
+  def allowed_channel_types
+    %w[web_widget api email line telegram whatsapp sms]
+  end
+
   def update_inbox_working_hours
     @inbox.update_working_hours(params.permit(working_hours: Inbox::OFFISABLE_ATTRS)[:working_hours]) if params[:working_hours]
   end
diff --git a/app/controllers/api/v1/accounts/instagram/authorizations_controller.rb b/app/controllers/api/v1/accounts/instagram/authorizations_controller.rb
index eace4411a..053c29731 100644
--- a/app/controllers/api/v1/accounts/instagram/authorizations_controller.rb
+++ b/app/controllers/api/v1/accounts/instagram/authorizations_controller.rb
@@ -1,7 +1,6 @@
-class Api::V1::Accounts::Instagram::AuthorizationsController < Api::V1::Accounts::BaseController
+class Api::V1::Accounts::Instagram::AuthorizationsController < Api::V1::Accounts::OauthAuthorizationController
   include InstagramConcern
   include Instagram::IntegrationHelper
-  before_action :check_authorization
 
   def create
     # https://developers.facebook.com/docs/instagram-platform/instagram-api-with-instagram-login/business-login#step-1--get-authorization
@@ -21,10 +20,4 @@ class Api::V1::Accounts::Instagram::AuthorizationsController < Api::V1::Accounts
       render json: { success: false }, status: :unprocessable_entity
     end
   end
-
-  private
-
-  def check_authorization
-    raise Pundit::NotAuthorizedError unless Current.account_user.administrator?
-  end
 end
diff --git a/app/controllers/api/v1/accounts/integrations/linear_controller.rb b/app/controllers/api/v1/accounts/integrations/linear_controller.rb
index c66f06909..bfdfff058 100644
--- a/app/controllers/api/v1/accounts/integrations/linear_controller.rb
+++ b/app/controllers/api/v1/accounts/integrations/linear_controller.rb
@@ -1,5 +1,5 @@
 class Api::V1::Accounts::Integrations::LinearController < Api::V1::Accounts::BaseController
-  before_action :fetch_conversation, only: [:link_issue, :linked_issues]
+  before_action :fetch_conversation, only: [:create_issue, :link_issue, :unlink_issue, :linked_issues]
   before_action :fetch_hook, only: [:destroy]
 
   def destroy
@@ -31,6 +31,12 @@ class Api::V1::Accounts::Integrations::LinearController < Api::V1::Accounts::Bas
     if issue[:error]
       render json: { error: issue[:error] }, status: :unprocessable_entity
     else
+      Linear::ActivityMessageService.new(
+        conversation: @conversation,
+        action_type: :issue_created,
+        issue_data: { id: issue[:data][:identifier] },
+        user: Current.user
+      ).perform
       render json: issue[:data], status: :ok
     end
   end
@@ -42,17 +48,30 @@ class Api::V1::Accounts::Integrations::LinearController < Api::V1::Accounts::Bas
     if issue[:error]
       render json: { error: issue[:error] }, status: :unprocessable_entity
     else
+      Linear::ActivityMessageService.new(
+        conversation: @conversation,
+        action_type: :issue_linked,
+        issue_data: { id: issue_id },
+        user: Current.user
+      ).perform
       render json: issue[:data], status: :ok
     end
   end
 
   def unlink_issue
     link_id = permitted_params[:link_id]
+    issue_id = permitted_params[:issue_id]
     issue = linear_processor_service.unlink_issue(link_id)
 
     if issue[:error]
       render json: { error: issue[:error] }, status: :unprocessable_entity
     else
+      Linear::ActivityMessageService.new(
+        conversation: @conversation,
+        action_type: :issue_unlinked,
+        issue_data: { id: issue_id },
+        user: Current.user
+      ).perform
       render json: issue[:data], status: :ok
     end
   end
diff --git a/app/controllers/api/v1/accounts/microsoft/authorizations_controller.rb b/app/controllers/api/v1/accounts/microsoft/authorizations_controller.rb
index df563094a..a300b5f59 100644
--- a/app/controllers/api/v1/accounts/microsoft/authorizations_controller.rb
+++ b/app/controllers/api/v1/accounts/microsoft/authorizations_controller.rb
@@ -1,28 +1,19 @@
-class Api::V1::Accounts::Microsoft::AuthorizationsController < Api::V1::Accounts::BaseController
+class Api::V1::Accounts::Microsoft::AuthorizationsController < Api::V1::Accounts::OauthAuthorizationController
   include MicrosoftConcern
-  before_action :check_authorization
 
   def create
-    email = params[:authorization][:email]
     redirect_url = microsoft_client.auth_code.authorize_url(
       {
         redirect_uri: "#{base_url}/microsoft/callback",
-        scope: 'offline_access https://outlook.office.com/IMAP.AccessAsUser.All https://outlook.office.com/SMTP.Send openid profile',
+        scope: scope,
+        state: state,
         prompt: 'consent'
       }
     )
     if redirect_url
-      cache_key = "microsoft::#{email.downcase}"
-      ::Redis::Alfred.setex(cache_key, Current.account.id, 5.minutes)
       render json: { success: true, url: redirect_url }
     else
       render json: { success: false }, status: :unprocessable_entity
     end
   end
-
-  private
-
-  def check_authorization
-    raise Pundit::NotAuthorizedError unless Current.account_user.administrator?
-  end
 end
diff --git a/app/controllers/api/v1/accounts/oauth_authorization_controller.rb b/app/controllers/api/v1/accounts/oauth_authorization_controller.rb
new file mode 100644
index 000000000..feb218b59
--- /dev/null
+++ b/app/controllers/api/v1/accounts/oauth_authorization_controller.rb
@@ -0,0 +1,23 @@
+class Api::V1::Accounts::OauthAuthorizationController < Api::V1::Accounts::BaseController
+  before_action :check_authorization
+
+  protected
+
+  def scope
+    ''
+  end
+
+  def state
+    Current.account.to_sgid(expires_in: 15.minutes).to_s
+  end
+
+  def base_url
+    ENV.fetch('FRONTEND_URL', 'http://localhost:3000')
+  end
+
+  private
+
+  def check_authorization
+    raise Pundit::NotAuthorizedError unless Current.account_user.administrator?
+  end
+end
diff --git a/app/controllers/api/v1/accounts_controller.rb b/app/controllers/api/v1/accounts_controller.rb
index c610dc846..773126755 100644
--- a/app/controllers/api/v1/accounts_controller.rb
+++ b/app/controllers/api/v1/accounts_controller.rb
@@ -92,7 +92,7 @@ class Api::V1::AccountsController < Api::BaseController
   end
 
   def settings_params
-    params.permit(:auto_resolve_after, :auto_resolve_message, :auto_resolve_ignore_waiting)
+    params.permit(:auto_resolve_after, :auto_resolve_message, :auto_resolve_ignore_waiting, :audio_transcriptions, :auto_resolve_label)
   end
 
   def check_signup_enabled
diff --git a/app/controllers/api/v2/accounts/summary_reports_controller.rb b/app/controllers/api/v2/accounts/summary_reports_controller.rb
index 989952cfd..f31a53c7e 100644
--- a/app/controllers/api/v2/accounts/summary_reports_controller.rb
+++ b/app/controllers/api/v2/accounts/summary_reports_controller.rb
@@ -1,6 +1,6 @@
 class Api::V2::Accounts::SummaryReportsController < Api::V1::Accounts::BaseController
   before_action :check_authorization
-  before_action :prepare_builder_params, only: [:agent, :team, :inbox]
+  before_action :prepare_builder_params, only: [:agent, :team, :inbox, :label]
 
   def agent
     render_report_with(V2::Reports::AgentSummaryBuilder)
@@ -14,6 +14,10 @@ class Api::V2::Accounts::SummaryReportsController < Api::V1::Accounts::BaseContr
     render_report_with(V2::Reports::InboxSummaryBuilder)
   end
 
+  def label
+    render_report_with(V2::Reports::LabelSummaryBuilder)
+  end
+
   private
 
   def check_authorization
diff --git a/app/controllers/concerns/google_concern.rb b/app/controllers/concerns/google_concern.rb
index 474b14aec..13de7ced3 100644
--- a/app/controllers/concerns/google_concern.rb
+++ b/app/controllers/concerns/google_concern.rb
@@ -14,7 +14,7 @@ module GoogleConcern
 
   private
 
-  def base_url
-    ENV.fetch('FRONTEND_URL', 'http://localhost:3000')
+  def scope
+    'email profile https://mail.google.com/'
   end
 end
diff --git a/app/controllers/concerns/microsoft_concern.rb b/app/controllers/concerns/microsoft_concern.rb
index 507b9f8a3..c3e0994bd 100644
--- a/app/controllers/concerns/microsoft_concern.rb
+++ b/app/controllers/concerns/microsoft_concern.rb
@@ -15,7 +15,7 @@ module MicrosoftConcern
 
   private
 
-  def base_url
-    ENV.fetch('FRONTEND_URL', 'http://localhost:3000')
+  def scope
+    'offline_access https://outlook.office.com/IMAP.AccessAsUser.All https://outlook.office.com/SMTP.Send openid profile email'
   end
 end
diff --git a/app/controllers/dashboard_controller.rb b/app/controllers/dashboard_controller.rb
index a2cb466f1..6a4ce2461 100644
--- a/app/controllers/dashboard_controller.rb
+++ b/app/controllers/dashboard_controller.rb
@@ -15,7 +15,7 @@ class DashboardController < ActionController::Base
   private
 
   def ensure_html_format
-    head :not_acceptable unless request.format.html?
+    render json: { error: 'Please use API routes instead of dashboard routes for JSON requests' }, status: :not_acceptable if request.format.json?
   end
 
   def set_global_config
diff --git a/app/controllers/oauth_callback_controller.rb b/app/controllers/oauth_callback_controller.rb
index 4cb02d266..be0fa5008 100644
--- a/app/controllers/oauth_callback_controller.rb
+++ b/app/controllers/oauth_callback_controller.rb
@@ -6,7 +6,6 @@ class OauthCallbackController < ApplicationController
     )
 
     handle_response
-    ::Redis::Alfred.delete(cache_key)
   rescue StandardError => e
     ChatwootExceptionTracker.new(e).capture_exception
     redirect_to '/'
@@ -64,13 +63,10 @@ class OauthCallbackController < ApplicationController
     raise NotImplementedError
   end
 
-  def cache_key
-    "#{provider_name}::#{users_data['email'].downcase}"
-  end
-
   def create_channel_with_inbox
     ActiveRecord::Base.transaction do
       channel_email = Channel::Email.create!(email: users_data['email'], account: account)
+
       account.inboxes.create!(
         account: account,
         channel: channel_email,
@@ -85,12 +81,17 @@ class OauthCallbackController < ApplicationController
     decoded_token[0]
   end
 
-  def account_id
-    ::Redis::Alfred.get(cache_key)
+  def account_from_signed_id
+    raise ActionController::BadRequest, 'Missing state variable' if params[:state].blank?
+
+    account = GlobalID::Locator.locate_signed(params[:state])
+    raise 'Invalid or expired state' if account.nil?
+
+    account
   end
 
   def account
-    @account ||= Account.find(account_id)
+    @account ||= account_from_signed_id
   end
 
   # Fallback name, for when name field is missing from users_data
diff --git a/app/controllers/public/api/v1/portals/articles_controller.rb b/app/controllers/public/api/v1/portals/articles_controller.rb
index 32a147d34..02023559b 100644
--- a/app/controllers/public/api/v1/portals/articles_controller.rb
+++ b/app/controllers/public/api/v1/portals/articles_controller.rb
@@ -7,7 +7,11 @@ class Public::Api::V1::Portals::ArticlesController < Public::Api::V1::Portals::B
 
   def index
     @articles = @portal.articles.published.includes(:category, :author)
+
+    @articles = @articles.where(locale: permitted_params[:locale]) if permitted_params[:locale].present?
+
     @articles_count = @articles.count
+
     search_articles
     order_by_sort_param
     limit_results
diff --git a/app/controllers/super_admin/account_users_controller.rb b/app/controllers/super_admin/account_users_controller.rb
index b210dea19..d665b5684 100644
--- a/app/controllers/super_admin/account_users_controller.rb
+++ b/app/controllers/super_admin/account_users_controller.rb
@@ -2,6 +2,13 @@ class SuperAdmin::AccountUsersController < SuperAdmin::ApplicationController
   # Overwrite any of the RESTful controller actions to implement custom behavior
   # For example, you may want to send an email after a foo is updated.
   #
+
+  # Since account/user page - account user role attribute links to the show page
+  # Handle with a redirect to the user show page
+  def show
+    redirect_to super_admin_user_path(requested_resource.user)
+  end
+
   def create
     resource = resource_class.new(resource_params)
     authorize_resource(resource)
diff --git a/app/helpers/api/v2/accounts/reports_helper.rb b/app/helpers/api/v2/accounts/reports_helper.rb
index 22c51b6ef..23694d08d 100644
--- a/app/helpers/api/v2/accounts/reports_helper.rb
+++ b/app/helpers/api/v2/accounts/reports_helper.rb
@@ -36,9 +36,13 @@ module Api::V2::Accounts::ReportsHelper
   end
 
   def generate_labels_report
-    Current.account.labels.map do |label|
-      label_report = report_builder({ type: :label, id: label.id }).short_summary
-      [label.title] + generate_readable_report_metrics(label_report)
+    reports = V2::Reports::LabelSummaryBuilder.new(
+      account: Current.account,
+      params: build_params({})
+    ).build
+
+    reports.map do |report|
+      [report[:name]] + generate_readable_report_metrics(report)
     end
   end
 
diff --git a/app/javascript/dashboard/api/auth.js b/app/javascript/dashboard/api/auth.js
index 75e7e2953..a1b15ee79 100644
--- a/app/javascript/dashboard/api/auth.js
+++ b/app/javascript/dashboard/api/auth.js
@@ -38,13 +38,7 @@ export default {
     }
     return false;
   },
-  profileUpdate({
-    password,
-    password_confirmation,
-    displayName,
-    avatar,
-    ...profileAttributes
-  }) {
+  profileUpdate({ displayName, avatar, ...profileAttributes }) {
     const formData = new FormData();
     Object.keys(profileAttributes).forEach(key => {
       const hasValue = profileAttributes[key] === undefined;
@@ -53,16 +47,22 @@ export default {
       }
     });
     formData.append('profile[display_name]', displayName || '');
-    if (password && password_confirmation) {
-      formData.append('profile[password]', password);
-      formData.append('profile[password_confirmation]', password_confirmation);
-    }
     if (avatar) {
       formData.append('profile[avatar]', avatar);
     }
     return axios.put(endPoints('profileUpdate').url, formData);
   },
 
+  profilePasswordUpdate({ currentPassword, password, passwordConfirmation }) {
+    return axios.put(endPoints('profileUpdate').url, {
+      profile: {
+        current_password: currentPassword,
+        password,
+        password_confirmation: passwordConfirmation,
+      },
+    });
+  },
+
   updateUISettings({ uiSettings }) {
     return axios.put(endPoints('profileUpdate').url, {
       profile: { ui_settings: uiSettings },
diff --git a/app/javascript/dashboard/api/contacts.js b/app/javascript/dashboard/api/contacts.js
index 2eee3f484..025df2122 100644
--- a/app/javascript/dashboard/api/contacts.js
+++ b/app/javascript/dashboard/api/contacts.js
@@ -61,6 +61,11 @@ class ContactAPI extends ApiClient {
     return axios.get(requestURL);
   }
 
+  active(page = 1, sortAttr = 'name') {
+    let requestURL = `${this.url}/active?${buildContactParams(page, sortAttr)}`;
+    return axios.get(requestURL);
+  }
+
   // eslint-disable-next-line default-param-last
   filter(page = 1, sortAttr = 'name', queryPayload) {
     let requestURL = `${this.url}/filter?${buildContactParams(page, sortAttr)}`;
diff --git a/app/javascript/dashboard/api/endPoints.js b/app/javascript/dashboard/api/endPoints.js
index 5409aac60..ecd3f0170 100644
--- a/app/javascript/dashboard/api/endPoints.js
+++ b/app/javascript/dashboard/api/endPoints.js
@@ -51,6 +51,7 @@ const endPoints = {
   resendConfirmation: {
     url: '/api/v1/profile/resend_confirmation',
   },
+
   resetAccessToken: {
     url: '/api/v1/profile/reset_access_token',
   },
diff --git a/app/javascript/dashboard/api/inbox/conversation.js b/app/javascript/dashboard/api/inbox/conversation.js
index 39546096f..0f539bfa9 100644
--- a/app/javascript/dashboard/api/inbox/conversation.js
+++ b/app/javascript/dashboard/api/inbox/conversation.js
@@ -134,13 +134,13 @@ class ConversationApi extends ApiClient {
     return axios.get(`${this.url}/${conversationId}/attachments`);
   }
 
-  requestCopilot(conversationId, body) {
-    return axios.post(`${this.url}/${conversationId}/copilot`, body);
-  }
-
   getInboxAssistant(conversationId) {
     return axios.get(`${this.url}/${conversationId}/inbox_assistant`);
   }
+
+  delete(conversationId) {
+    return axios.delete(`${this.url}/${conversationId}`);
+  }
 }
 
 export default new ConversationApi();
diff --git a/app/javascript/dashboard/api/integrations/linear.js b/app/javascript/dashboard/api/integrations/linear.js
index 2ac0940aa..bb327b7e8 100644
--- a/app/javascript/dashboard/api/integrations/linear.js
+++ b/app/javascript/dashboard/api/integrations/linear.js
@@ -33,9 +33,11 @@ class LinearAPI extends ApiClient {
     );
   }
 
-  unlinkIssue(linkId) {
+  unlinkIssue(linkId, issueIdentifier, conversationId) {
     return axios.post(`${this.url}/unlink_issue`, {
       link_id: linkId,
+      issue_id: issueIdentifier,
+      conversation_id: conversationId,
     });
   }
 
diff --git a/app/javascript/dashboard/api/specs/integrations/linear.spec.js b/app/javascript/dashboard/api/specs/integrations/linear.spec.js
index e4bf679a6..3f33e3ed9 100644
--- a/app/javascript/dashboard/api/specs/integrations/linear.spec.js
+++ b/app/javascript/dashboard/api/specs/integrations/linear.spec.js
@@ -91,6 +91,19 @@ describe('#linearAPI', () => {
         issueData
       );
     });
+
+    it('creates a valid request with conversation_id', () => {
+      const issueData = {
+        title: 'New Issue',
+        description: 'Issue description',
+        conversation_id: 123,
+      };
+      LinearAPIClient.createIssue(issueData);
+      expect(axiosMock.post).toHaveBeenCalledWith(
+        '/api/v1/integrations/linear/create_issue',
+        issueData
+      );
+    });
   });
 
   describe('link_issue', () => {
@@ -120,6 +133,18 @@ describe('#linearAPI', () => {
         }
       );
     });
+
+    it('creates a valid request with title', () => {
+      LinearAPIClient.link_issue(1, 'ENG-123', 'Sample Issue');
+      expect(axiosMock.post).toHaveBeenCalledWith(
+        '/api/v1/integrations/linear/link_issue',
+        {
+          issue_id: 'ENG-123',
+          conversation_id: 1,
+          title: 'Sample Issue',
+        }
+      );
+    });
   });
 
   describe('getLinkedIssue', () => {
@@ -164,12 +189,26 @@ describe('#linearAPI', () => {
       window.axios = originalAxios;
     });
 
-    it('creates a valid request', () => {
-      LinearAPIClient.unlinkIssue(1);
+    it('creates a valid request with link_id only', () => {
+      LinearAPIClient.unlinkIssue('link123');
       expect(axiosMock.post).toHaveBeenCalledWith(
         '/api/v1/integrations/linear/unlink_issue',
         {
-          link_id: 1,
+          link_id: 'link123',
+          issue_id: undefined,
+          conversation_id: undefined,
+        }
+      );
+    });
+
+    it('creates a valid request with all parameters', () => {
+      LinearAPIClient.unlinkIssue('link123', 'ENG-456', 789);
+      expect(axiosMock.post).toHaveBeenCalledWith(
+        '/api/v1/integrations/linear/unlink_issue',
+        {
+          link_id: 'link123',
+          issue_id: 'ENG-456',
+          conversation_id: 789,
         }
       );
     });
diff --git a/app/javascript/dashboard/api/summaryReports.js b/app/javascript/dashboard/api/summaryReports.js
index f772ef86f..fad26bf6f 100644
--- a/app/javascript/dashboard/api/summaryReports.js
+++ b/app/javascript/dashboard/api/summaryReports.js
@@ -35,6 +35,16 @@ class SummaryReportsAPI extends ApiClient {
       },
     });
   }
+
+  getLabelReports({ since, until, businessHours } = {}) {
+    return axios.get(`${this.url}/label`, {
+      params: {
+        since,
+        until,
+        business_hours: businessHours,
+      },
+    });
+  }
 }
 
 export default new SummaryReportsAPI();
diff --git a/app/javascript/dashboard/assets/scss/plugins/_multiselect.scss b/app/javascript/dashboard/assets/scss/plugins/_multiselect.scss
index ffcfca545..1280eb069 100644
--- a/app/javascript/dashboard/assets/scss/plugins/_multiselect.scss
+++ b/app/javascript/dashboard/assets/scss/plugins/_multiselect.scss
@@ -47,7 +47,7 @@
     @apply max-w-full;
 
     .multiselect__option {
-      @apply text-sm font-normal;
+      @apply text-sm font-normal flex justify-between items-center;
 
       span {
         @apply inline-block overflow-hidden text-ellipsis whitespace-nowrap w-fit;
@@ -58,7 +58,7 @@
       }
 
       &::after {
-        @apply bottom-0 flex items-center justify-center text-center;
+        @apply bottom-0 flex items-center justify-center text-center relative px-1 leading-tight;
       }
 
       &.multiselect__option--highlight {
@@ -74,7 +74,7 @@
       }
 
       &.multiselect__option--highlight::after {
-        @apply bg-transparent;
+        @apply bg-transparent text-n-slate-12;
       }
 
       &.multiselect__option--selected {
diff --git a/app/javascript/dashboard/components-next/Contacts/ContactsCard/ContactsCard.vue b/app/javascript/dashboard/components-next/Contacts/ContactsCard/ContactsCard.vue
index b2b0dbfa0..0932a79c7 100644
--- a/app/javascript/dashboard/components-next/Contacts/ContactsCard/ContactsCard.vue
+++ b/app/javascript/dashboard/components-next/Contacts/ContactsCard/ContactsCard.vue
@@ -17,6 +17,7 @@ const props = defineProps({
   additionalAttributes: { type: Object, default: () => ({}) },
   phoneNumber: { type: String, default: '' },
   thumbnail: { type: String, default: '' },
+  availabilityStatus: { type: String, default: null },
   isExpanded: { type: Boolean, default: false },
   isUpdating: { type: Boolean, default: false },
 });
@@ -92,7 +93,13 @@ const onClickViewDetails = () => emit('showContact', props.id);
 <template>
   <CardLayout :key="id" layout="row">
     <div class="flex items-center justify-start flex-1 gap-4">
-      <Avatar :name="name" :src="thumbnail" :size="48" rounded-full />
+      <Avatar
+        :name="name"
+        :src="thumbnail"
+        :size="48"
+        :status="availabilityStatus"
+        rounded-full
+      />
       <div class="flex flex-col gap-0.5 flex-1">
         <div class="flex flex-wrap items-center gap-x-4 gap-y-1">
           <span class="text-base font-medium truncate text-n-slate-12">
diff --git a/app/javascript/dashboard/components-next/Contacts/ContactsHeader/ContactHeader.vue b/app/javascript/dashboard/components-next/Contacts/ContactsHeader/ContactHeader.vue
index 42f526f95..30717c036 100644
--- a/app/javascript/dashboard/components-next/Contacts/ContactsHeader/ContactHeader.vue
+++ b/app/javascript/dashboard/components-next/Contacts/ContactsHeader/ContactHeader.vue
@@ -7,42 +7,16 @@ import ContactMoreActions from './components/ContactMoreActions.vue';
 import ComposeConversation from 'dashboard/components-next/NewConversation/ComposeConversation.vue';
 
 defineProps({
-  showSearch: {
-    type: Boolean,
-    default: true,
-  },
-  searchValue: {
-    type: String,
-    default: '',
-  },
-  headerTitle: {
-    type: String,
-    required: true,
-  },
-  buttonLabel: {
-    type: String,
-    default: '',
-  },
-  activeSort: {
-    type: String,
-    default: 'last_activity_at',
-  },
-  activeOrdering: {
-    type: String,
-    default: '',
-  },
-  isSegmentsView: {
-    type: Boolean,
-    default: false,
-  },
-  hasActiveFilters: {
-    type: Boolean,
-    default: false,
-  },
-  isLabelView: {
-    type: Boolean,
-    default: false,
-  },
+  showSearch: { type: Boolean, default: true },
+  searchValue: { type: String, default: '' },
+  headerTitle: { type: String, required: true },
+  buttonLabel: { type: String, default: '' },
+  activeSort: { type: String, default: 'last_activity_at' },
+  activeOrdering: { type: String, default: '' },
+  isSegmentsView: { type: Boolean, default: false },
+  hasActiveFilters: { type: Boolean, default: false },
+  isLabelView: { type: Boolean, default: false },
+  isActiveView: { type: Boolean, default: false },
 });
 
 const emit = defineEmits([
@@ -85,7 +59,7 @@ const emit = defineEmits([
           </Input>
         </div>
         <div class="flex items-center gap-2">
-          <div v-if="!isLabelView" class="relative">
+          <div v-if="!isLabelView && !isActiveView" class="relative">
             <Button
               id="toggleContactsFilterButton"
               :icon="
@@ -105,7 +79,12 @@ const emit = defineEmits([
             <slot name="filter" />
           </div>
           <Button
-            v-if="hasActiveFilters && !isSegmentsView && !isLabelView"
+            v-if="
+              hasActiveFilters &&
+              !isSegmentsView &&
+              !isLabelView &&
+              !isActiveView
+            "
             icon="i-lucide-save"
             color="slate"
             size="sm"
@@ -113,7 +92,7 @@ const emit = defineEmits([
             @click="emit('createSegment')"
           />
           <Button
-            v-if="isSegmentsView && !isLabelView"
+            v-if="isSegmentsView && !isLabelView && !isActiveView"
             icon="i-lucide-trash"
             color="slate"
             size="sm"
diff --git a/app/javascript/dashboard/components-next/Contacts/ContactsHeader/ContactListHeaderWrapper.vue b/app/javascript/dashboard/components-next/Contacts/ContactsHeader/ContactListHeaderWrapper.vue
index 627addff8..f2927657d 100644
--- a/app/javascript/dashboard/components-next/Contacts/ContactsHeader/ContactListHeaderWrapper.vue
+++ b/app/javascript/dashboard/components-next/Contacts/ContactsHeader/ContactListHeaderWrapper.vue
@@ -36,6 +36,7 @@ const props = defineProps({
   activeSegment: { type: Object, default: null },
   hasAppliedFilters: { type: Boolean, default: false },
   isLabelView: { type: Boolean, default: false },
+  isActiveView: { type: Boolean, default: false },
 });
 
 const emit = defineEmits([
@@ -277,6 +278,7 @@ defineExpose({
     :header-title="headerTitle"
     :is-segments-view="hasActiveSegments"
     :is-label-view="isLabelView"
+    :is-active-view="isActiveView"
     :has-active-filters="hasAppliedFilters"
     :button-label="t('CONTACTS_LAYOUT.HEADER.MESSAGE_BUTTON')"
     @search="emit('search', $event)"
diff --git a/app/javascript/dashboard/components-next/Contacts/ContactsListLayout.vue b/app/javascript/dashboard/components-next/Contacts/ContactsListLayout.vue
index 25aac5df8..78a69654c 100644
--- a/app/javascript/dashboard/components-next/Contacts/ContactsListLayout.vue
+++ b/app/javascript/dashboard/components-next/Contacts/ContactsListLayout.vue
@@ -6,7 +6,7 @@ import ContactListHeaderWrapper from 'dashboard/components-next/Contacts/Contact
 import ContactsActiveFiltersPreview from 'dashboard/components-next/Contacts/ContactsHeader/components/ContactsActiveFiltersPreview.vue';
 import PaginationFooter from 'dashboard/components-next/pagination/PaginationFooter.vue';
 
-defineProps({
+const props = defineProps({
   searchValue: { type: String, default: '' },
   headerTitle: { type: String, default: '' },
   showPaginationFooter: { type: Boolean, default: true },
@@ -37,10 +37,23 @@ const isNotSegmentView = computed(() => {
   return route.name !== 'contacts_dashboard_segments_index';
 });
 
+const isActiveView = computed(() => {
+  return route.name === 'contacts_dashboard_active';
+});
+
 const isLabelView = computed(
   () => route.name === 'contacts_dashboard_labels_index'
 );
 
+const showActiveFiltersPreview = computed(() => {
+  return (
+    (props.hasAppliedFilters || !isNotSegmentView.value) &&
+    !props.isFetchingList &&
+    !isLabelView.value &&
+    !isActiveView.value
+  );
+});
+
 const updateCurrentPage = page => {
   emit('update:currentPage', page);
 };
@@ -57,7 +70,7 @@ const openFilter = () => {
     <div class="flex flex-col w-full h-full transition-all duration-300">
       <ContactListHeaderWrapper
         ref="contactListHeaderWrapper"
-        :show-search="isNotSegmentView"
+        :show-search="isNotSegmentView && !isActiveView"
         :search-value="searchValue"
         :active-sort="activeSort"
         :active-ordering="activeOrdering"
@@ -66,6 +79,7 @@ const openFilter = () => {
         :segments-id="segmentsId"
         :has-applied-filters="hasAppliedFilters"
         :is-label-view="isLabelView"
+        :is-active-view="isActiveView"
         @update:sort="emit('update:sort', $event)"
         @search="emit('search', $event)"
         @apply-filter="emit('applyFilter', $event)"
@@ -74,11 +88,7 @@ const openFilter = () => {
       <main class="flex-1 overflow-y-auto">
         <div class="w-full mx-auto max-w-[60rem]">
           <ContactsActiveFiltersPreview
-            v-if="
-              (hasAppliedFilters || !isNotSegmentView) &&
-              !isFetchingList &&
-              !isLabelView
-            "
+            v-if="showActiveFiltersPreview"
             :active-segment="activeSegment"
             @clear-filters="emit('clearFilters')"
             @open-filter="openFilter"
diff --git a/app/javascript/dashboard/components-next/Contacts/Pages/ContactsList.vue b/app/javascript/dashboard/components-next/Contacts/Pages/ContactsList.vue
index 33532edcf..7acc2ff55 100644
--- a/app/javascript/dashboard/components-next/Contacts/Pages/ContactsList.vue
+++ b/app/javascript/dashboard/components-next/Contacts/Pages/ContactsList.vue
@@ -71,6 +71,7 @@ const toggleExpanded = id => {
       :thumbnail="contact.thumbnail"
       :phone-number="contact.phoneNumber"
       :additional-attributes="contact.additionalAttributes"
+      :availability-status="contact.availabilityStatus"
       :is-expanded="expandedCardId === contact.id"
       :is-updating="isUpdating"
       @toggle="toggleExpanded(contact.id)"
diff --git a/app/javascript/dashboard/components-next/Conversation/SidepanelSwitch.vue b/app/javascript/dashboard/components-next/Conversation/SidepanelSwitch.vue
index ec3a8d03a..1ee969275 100644
--- a/app/javascript/dashboard/components-next/Conversation/SidepanelSwitch.vue
+++ b/app/javascript/dashboard/components-next/Conversation/SidepanelSwitch.vue
@@ -56,7 +56,7 @@ useKeyboardEvents(keyboardEvents);
 
 <template>
   <div
-    class="flex flex-col justify-center items-center absolute top-24 ltr:right-2 rtl:left-2 bg-n-solid-2 border border-n-weak rounded-full gap-2 p-1"
+    class="flex flex-col justify-center items-center absolute top-36 xl:top-24 ltr:right-2 rtl:left-2 bg-n-solid-2 border border-n-weak rounded-full gap-2 p-1"
   >
     <Button
       v-tooltip.top="$t('CONVERSATION.SIDEBAR.CONTACT')"
diff --git a/app/javascript/dashboard/components-next/Editor/Editor.vue b/app/javascript/dashboard/components-next/Editor/Editor.vue
index 6b5fefab9..510ae67e2 100644
--- a/app/javascript/dashboard/components-next/Editor/Editor.vue
+++ b/app/javascript/dashboard/components-next/Editor/Editor.vue
@@ -4,38 +4,14 @@ import { computed, ref, watch, useSlots } from 'vue';
 import WootEditor from 'dashboard/components/widgets/WootWriter/Editor.vue';
 
 const props = defineProps({
-  modelValue: {
-    type: String,
-    default: '',
-  },
-  label: {
-    type: String,
-    default: '',
-  },
-  placeholder: {
-    type: String,
-    default: '',
-  },
-  focusOnMount: {
-    type: Boolean,
-    default: false,
-  },
-  maxLength: {
-    type: Number,
-    default: 200,
-  },
-  showCharacterCount: {
-    type: Boolean,
-    default: true,
-  },
-  disabled: {
-    type: Boolean,
-    default: false,
-  },
-  message: {
-    type: String,
-    default: '',
-  },
+  modelValue: { type: String, default: '' },
+  label: { type: String, default: '' },
+  placeholder: { type: String, default: '' },
+  focusOnMount: { type: Boolean, default: false },
+  maxLength: { type: Number, default: 200 },
+  showCharacterCount: { type: Boolean, default: true },
+  disabled: { type: Boolean, default: false },
+  message: { type: String, default: '' },
   messageType: {
     type: String,
     default: 'info',
@@ -43,6 +19,7 @@ const props = defineProps({
   },
   enableVariables: { type: Boolean, default: false },
   enableCannedResponses: { type: Boolean, default: true },
+  enabledMenuOptions: { type: Array, default: () => [] },
 });
 
 const emit = defineEmits(['update:modelValue']);
@@ -120,6 +97,7 @@ watch(
         :disabled="disabled"
         :enable-variables="enableVariables"
         :enable-canned-responses="enableCannedResponses"
+        :enabled-menu-options="enabledMenuOptions"
         @input="handleInput"
         @focus="handleFocus"
         @blur="handleBlur"
diff --git a/app/javascript/dashboard/components-next/captain/PageLayout.vue b/app/javascript/dashboard/components-next/captain/PageLayout.vue
index 7355ac616..495db1838 100644
--- a/app/javascript/dashboard/components-next/captain/PageLayout.vue
+++ b/app/javascript/dashboard/components-next/captain/PageLayout.vue
@@ -76,7 +76,7 @@ const handlePageChange = event => {
 
 <template>
   <section class="flex flex-col w-full h-full overflow-hidden bg-n-background">
-    <header class="sticky top-0 z-10 px-6 xl:px-0">
+    <header class="sticky top-0 z-10 px-6">
       <div class="w-full max-w-[60rem] mx-auto">
         <div
           class="flex items-start lg:items-center justify-between w-full py-6 lg:py-0 lg:h-20 gap-4 lg:gap-2 flex-col lg:flex-row"
@@ -116,7 +116,7 @@ const handlePageChange = event => {
         </div>
       </div>
     </header>
-    <main class="flex-1 px-6 overflow-y-auto xl:px-0">
+    <main class="flex-1 px-6 overflow-y-auto">
       <div class="w-full max-w-[60rem] h-full mx-auto py-4">
         <slot v-if="!showPaywall" name="controls" />
         <div
diff --git a/app/javascript/dashboard/components-next/captain/assistant/ResponseCard.vue b/app/javascript/dashboard/components-next/captain/assistant/ResponseCard.vue
index f00354105..7879411c8 100644
--- a/app/javascript/dashboard/components-next/captain/assistant/ResponseCard.vue
+++ b/app/javascript/dashboard/components-next/captain/assistant/ResponseCard.vue
@@ -123,7 +123,7 @@ const handleDocumentableClick = () => {
     @mouseenter="emit('hover', true)"
     @mouseleave="emit('hover', false)"
   >
-    <div v-show="selectable" class="absolute top-7 ltr:left-4 rtl:right-4">
+    <div v-show="selectable" class="absolute top-7 ltr:left-3 rtl:right-3">
       <Checkbox v-model="modelValue" />
     </div>
     <div class="flex relative justify-between w-full gap-1">
diff --git a/app/javascript/dashboard/components-next/copilot/Copilot.vue b/app/javascript/dashboard/components-next/copilot/Copilot.vue
index 6fb45c278..878842d67 100644
--- a/app/javascript/dashboard/components-next/copilot/Copilot.vue
+++ b/app/javascript/dashboard/components-next/copilot/Copilot.vue
@@ -1,6 +1,5 @@
 <script setup>
-import { nextTick, ref, watch } from 'vue';
-import { useI18n } from 'vue-i18n';
+import { nextTick, ref, watch, computed } from 'vue';
 import { useTrack } from 'dashboard/composables';
 import { COPILOT_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
 import { useUISettings } from 'dashboard/composables/useUISettings';
@@ -9,23 +8,17 @@ import CopilotInput from './CopilotInput.vue';
 import CopilotLoader from './CopilotLoader.vue';
 import CopilotAgentMessage from './CopilotAgentMessage.vue';
 import CopilotAssistantMessage from './CopilotAssistantMessage.vue';
+import CopilotThinkingGroup from './CopilotThinkingGroup.vue';
 import ToggleCopilotAssistant from './ToggleCopilotAssistant.vue';
-import Icon from 'dashboard/components-next/icon/Icon.vue';
+import CopilotEmptyState from './CopilotEmptyState.vue';
 import SidebarActionsHeader from 'dashboard/components-next/SidebarActionsHeader.vue';
+import { useI18n } from 'vue-i18n';
 
 const props = defineProps({
-  supportAgent: {
-    type: Object,
-    default: () => ({}),
-  },
   messages: {
     type: Array,
     default: () => [],
   },
-  isCaptainTyping: {
-    type: Boolean,
-    default: false,
-  },
   conversationInboxType: {
     type: String,
     required: true,
@@ -44,18 +37,11 @@ const emit = defineEmits(['sendMessage', 'reset', 'setAssistant']);
 
 const { t } = useI18n();
 
-const COPILOT_USER_ROLES = ['assistant', 'system'];
-
 const sendMessage = message => {
   emit('sendMessage', message);
   useTrack(COPILOT_EVENTS.SEND_MESSAGE);
 };
 
-const useSuggestion = opt => {
-  emit('sendMessage', t(opt.prompt));
-  useTrack(COPILOT_EVENTS.SEND_SUGGESTED);
-};
-
 const chatContainer = ref(null);
 
 const scrollToBottom = async () => {
@@ -65,20 +51,40 @@ const scrollToBottom = async () => {
   }
 };
 
-const promptOptions = [
-  {
-    label: 'CAPTAIN.COPILOT.PROMPTS.SUMMARIZE.LABEL',
-    prompt: 'CAPTAIN.COPILOT.PROMPTS.SUMMARIZE.CONTENT',
-  },
-  {
-    label: 'CAPTAIN.COPILOT.PROMPTS.SUGGEST.LABEL',
-    prompt: 'CAPTAIN.COPILOT.PROMPTS.SUGGEST.CONTENT',
-  },
-  {
-    label: 'CAPTAIN.COPILOT.PROMPTS.RATE.LABEL',
-    prompt: 'CAPTAIN.COPILOT.PROMPTS.RATE.CONTENT',
-  },
-];
+const groupedMessages = computed(() => {
+  const result = [];
+  let thinkingGroup = [];
+  props.messages.forEach(message => {
+    if (message.message_type === 'assistant_thinking') {
+      thinkingGroup.push(message);
+    } else {
+      if (thinkingGroup.length > 0) {
+        result.push({
+          id: thinkingGroup[0].id,
+          message_type: 'thinking_group',
+          messages: thinkingGroup,
+        });
+        thinkingGroup = [];
+      }
+      result.push(message);
+    }
+  });
+  if (thinkingGroup.length > 0) {
+    result.push({
+      id: thinkingGroup[0].id,
+      message_type: 'thinking_group',
+      messages: thinkingGroup,
+    });
+  }
+  return result;
+});
+
+const isLastMessageFromAssistant = computed(() => {
+  return (
+    groupedMessages.value[groupedMessages.value.length - 1].message_type ===
+    'assistant'
+  );
+});
 
 const { updateUISettings } = useUISettings();
 
@@ -95,8 +101,22 @@ const handleSidebarAction = action => {
   }
 };
 
+const hasAssistants = computed(() => props.assistants.length > 0);
+const hasMessages = computed(() => props.messages.length > 0);
+const copilotButtons = computed(() => {
+  if (hasMessages.value) {
+    return [
+      {
+        key: 'reset',
+        icon: 'i-lucide-refresh-ccw',
+        tooltip: t('CAPTAIN.COPILOT.RESET'),
+      },
+    ];
+  }
+  return [];
+});
 watch(
-  [() => props.messages, () => props.isCaptainTyping],
+  [() => props.messages],
   () => {
     scrollToBottom();
   },
@@ -108,64 +128,57 @@ watch(
   <div class="flex flex-col h-full text-sm leading-6 tracking-tight w-full">
     <SidebarActionsHeader
       :title="$t('CAPTAIN.COPILOT.TITLE')"
-      :buttons="[
-        {
-          key: 'reset',
-          icon: 'i-lucide-refresh-ccw',
-          tooltip: $t('CAPTAIN.COPILOT.RESET'),
-        },
-      ]"
+      :buttons="copilotButtons"
       @click="handleSidebarAction"
       @close="closeCopilotPanel"
     />
-    <div ref="chatContainer" class="flex-1 px-4 py-4 space-y-6 overflow-y-auto">
-      <template v-for="message in messages" :key="message.id">
-        <CopilotAgentMessage
-          v-if="message.role === 'user'"
-          :support-agent="supportAgent"
-          :message="message"
-        />
-        <CopilotAssistantMessage
-          v-else-if="COPILOT_USER_ROLES.includes(message.role)"
-          :message="message"
-          :conversation-inbox-type="conversationInboxType"
-        />
-      </template>
-
-      <CopilotLoader v-if="isCaptainTyping" />
-    </div>
-
     <div
-      v-if="!messages.length"
-      class="h-full w-full flex items-center justify-center"
+      ref="chatContainer"
+      class="flex-1 flex px-4 py-4 overflow-y-auto items-start"
     >
-      <div class="h-fit px-3 py-3 space-y-1">
-        <span class="text-xs text-n-slate-10">
-          {{ $t('COPILOT.TRY_THESE_PROMPTS') }}
-        </span>
-        <button
-          v-for="prompt in promptOptions"
-          :key="prompt.label"
-          class="px-2 py-1 rounded-md border border-n-weak bg-n-slate-2 text-n-slate-11 flex items-center gap-1"
-          @click="() => useSuggestion(prompt)"
-        >
-          <span>{{ t(prompt.label) }}</span>
-          <Icon icon="i-lucide-chevron-right" />
-        </button>
+      <div v-if="hasMessages" class="space-y-6 flex-1 flex flex-col w-full">
+        <template v-for="(item, index) in groupedMessages" :key="item.id">
+          <CopilotAgentMessage
+            v-if="item.message_type === 'user'"
+            :message="item.message"
+          />
+          <CopilotAssistantMessage
+            v-else-if="item.message_type === 'assistant'"
+            :message="item.message"
+            :is-last-message="index === groupedMessages.length - 1"
+            :conversation-inbox-type="conversationInboxType"
+          />
+          <CopilotThinkingGroup
+            v-else
+            :messages="item.messages"
+            :default-collapsed="isLastMessageFromAssistant"
+          />
+        </template>
+
+        <CopilotLoader v-if="!isLastMessageFromAssistant" />
       </div>
+      <CopilotEmptyState
+        v-else
+        :has-assistants="hasAssistants"
+        @use-suggestion="sendMessage"
+      />
     </div>
 
     <div class="mx-3 mt-px mb-2">
       <div class="flex items-center gap-2 justify-between w-full mb-1">
         <ToggleCopilotAssistant
-          v-if="assistants.length"
+          v-if="assistants.length > 1"
           :assistants="assistants"
           :active-assistant="activeAssistant"
           @set-assistant="$event => emit('setAssistant', $event)"
         />
         <div v-else />
       </div>
-      <CopilotInput class="mb-1 w-full" @send="sendMessage" />
+      <CopilotInput
+        v-if="hasAssistants"
+        class="mb-1 w-full"
+        @send="sendMessage"
+      />
     </div>
   </div>
 </template>
diff --git a/app/javascript/dashboard/components-next/copilot/CopilotAssistantMessage.vue b/app/javascript/dashboard/components-next/copilot/CopilotAssistantMessage.vue
index 0a37600bf..2447a7164 100644
--- a/app/javascript/dashboard/components-next/copilot/CopilotAssistantMessage.vue
+++ b/app/javascript/dashboard/components-next/copilot/CopilotAssistantMessage.vue
@@ -11,6 +11,10 @@ import MessageFormatter from 'shared/helpers/MessageFormatter.js';
 import Button from 'dashboard/components-next/button/Button.vue';
 
 const props = defineProps({
+  isLastMessage: {
+    type: Boolean,
+    default: false,
+  },
   message: {
     type: Object,
     required: true,
@@ -20,6 +24,15 @@ const props = defineProps({
     required: true,
   },
 });
+const hasEmptyMessageContent = computed(() => !props.message?.content);
+
+const showUseButton = computed(() => {
+  return (
+    !hasEmptyMessageContent.value &&
+    props.message.reply_suggestion &&
+    props.isLastMessage
+  );
+});
 
 const messageContent = computed(() => {
   const formatter = new MessageFormatter(props.message.content);
@@ -32,8 +45,6 @@ const insertIntoRichEditor = computed(() => {
   );
 });
 
-const hasEmptyMessageContent = computed(() => !props.message?.content);
-
 const useCopilotResponse = () => {
   if (insertIntoRichEditor.value) {
     emitter.emit(BUS_EVENTS.INSERT_INTO_RICH_EDITOR, props.message?.content);
@@ -57,7 +68,7 @@ const useCopilotResponse = () => {
     />
     <div class="flex flex-row mt-1">
       <Button
-        v-if="!hasEmptyMessageContent"
+        v-if="showUseButton"
         :label="$t('CAPTAIN.COPILOT.USE')"
         faded
         sm
diff --git a/app/javascript/dashboard/components-next/copilot/CopilotEmptyState.vue b/app/javascript/dashboard/components-next/copilot/CopilotEmptyState.vue
new file mode 100644
index 000000000..39a7eb35a
--- /dev/null
+++ b/app/javascript/dashboard/components-next/copilot/CopilotEmptyState.vue
@@ -0,0 +1,106 @@
+<script setup>
+import { computed } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useRoute } from 'vue-router';
+import Icon from '../icon/Icon.vue';
+
+defineProps({
+  hasAssistants: {
+    type: Boolean,
+    default: false,
+  },
+});
+
+const emit = defineEmits(['useSuggestion']);
+const { t } = useI18n();
+const route = useRoute();
+
+const routePromptMap = {
+  conversations: [
+    {
+      label: 'CAPTAIN.COPILOT.PROMPTS.SUMMARIZE.LABEL',
+      prompt: 'CAPTAIN.COPILOT.PROMPTS.SUMMARIZE.CONTENT',
+    },
+    {
+      label: 'CAPTAIN.COPILOT.PROMPTS.SUGGEST.LABEL',
+      prompt: 'CAPTAIN.COPILOT.PROMPTS.SUGGEST.CONTENT',
+    },
+    {
+      label: 'CAPTAIN.COPILOT.PROMPTS.RATE.LABEL',
+      prompt: 'CAPTAIN.COPILOT.PROMPTS.RATE.CONTENT',
+    },
+  ],
+  dashboard: [
+    {
+      label: 'CAPTAIN.COPILOT.PROMPTS.HIGH_PRIORITY.LABEL',
+      prompt: 'CAPTAIN.COPILOT.PROMPTS.HIGH_PRIORITY.CONTENT',
+    },
+    {
+      label: 'CAPTAIN.COPILOT.PROMPTS.LIST_CONTACTS.LABEL',
+      prompt: 'CAPTAIN.COPILOT.PROMPTS.LIST_CONTACTS.CONTENT',
+    },
+  ],
+};
+
+const getCurrentRoute = () => {
+  const path = route.path;
+  if (path.includes('/conversations')) return 'conversations';
+  if (path.includes('/dashboard')) return 'dashboard';
+  return 'dashboard';
+};
+
+const promptOptions = computed(() => {
+  const currentRoute = getCurrentRoute();
+  return routePromptMap[currentRoute] || routePromptMap.conversations;
+});
+
+const handleSuggestion = opt => {
+  emit('useSuggestion', t(opt.prompt));
+};
+</script>
+
+<template>
+  <div class="flex-1 flex flex-col gap-6 px-2">
+    <div class="flex flex-col space-y-4 py-4">
+      <Icon icon="i-woot-captain" class="text-n-slate-9 text-4xl" />
+      <div class="space-y-1">
+        <h3 class="text-base font-medium text-n-slate-12 leading-8">
+          {{ $t('CAPTAIN.COPILOT.PANEL_TITLE') }}
+        </h3>
+        <p class="text-sm text-n-slate-11 leading-6">
+          {{ $t('CAPTAIN.COPILOT.KICK_OFF_MESSAGE') }}
+        </p>
+      </div>
+    </div>
+    <div v-if="!hasAssistants" class="w-full space-y-2">
+      <p class="text-sm text-n-slate-11 leading-6">
+        {{ $t('CAPTAIN.ASSISTANTS.NO_ASSISTANTS_AVAILABLE') }}
+      </p>
+      <router-link
+        :to="{
+          name: 'captain_assistants_index',
+          params: { accountId: route.params.accountId },
+        }"
+        class="text-n-slate-11 underline hover:text-n-slate-12"
+      >
+        {{ $t('CAPTAIN.ASSISTANTS.ADD_NEW') }}
+      </router-link>
+    </div>
+    <div v-else class="w-full space-y-2">
+      <span class="text-xs text-n-slate-10 block">
+        {{ $t('CAPTAIN.COPILOT.TRY_THESE_PROMPTS') }}
+      </span>
+      <div class="space-y-1">
+        <button
+          v-for="prompt in promptOptions"
+          :key="prompt.label"
+          class="w-full px-3 py-2 rounded-md border border-n-weak bg-n-slate-2 text-n-slate-11 flex items-center justify-between hover:bg-n-slate-3 transition-colors"
+          @click="handleSuggestion(prompt)"
+        >
+          <span>{{ t(prompt.label) }}</span>
+          <Icon icon="i-lucide-chevron-right" />
+        </button>
+      </div>
+    </div>
+  </div>
+</template>
diff --git a/app/javascript/dashboard/components-next/copilot/CopilotLauncher.vue b/app/javascript/dashboard/components-next/copilot/CopilotLauncher.vue
new file mode 100644
index 000000000..e21c550c0
--- /dev/null
+++ b/app/javascript/dashboard/components-next/copilot/CopilotLauncher.vue
@@ -0,0 +1,63 @@
+<script setup>
+import { computed } from 'vue';
+import { useRoute } from 'vue-router';
+import Button from 'dashboard/components-next/button/Button.vue';
+import { useUISettings } from 'dashboard/composables/useUISettings';
+import { useMapGetter } from 'dashboard/composables/store';
+import { FEATURE_FLAGS } from 'dashboard/featureFlags';
+const route = useRoute();
+
+const { uiSettings, updateUISettings } = useUISettings();
+
+const isConversationRoute = computed(() => {
+  const CONVERSATION_ROUTES = [
+    'inbox_conversation',
+    'conversation_through_inbox',
+    'conversations_through_label',
+    'team_conversations_through_label',
+    'conversations_through_folders',
+    'conversation_through_mentions',
+    'conversation_through_unattended',
+    'conversation_through_participating',
+    'inbox_view_conversation',
+  ];
+  return CONVERSATION_ROUTES.includes(route.name);
+});
+
+const currentAccountId = useMapGetter('getCurrentAccountId');
+const isFeatureEnabledonAccount = useMapGetter(
+  'accounts/isFeatureEnabledonAccount'
+);
+
+const showCopilotLauncher = computed(() => {
+  const isCaptainEnabled = isFeatureEnabledonAccount.value(
+    currentAccountId.value,
+    FEATURE_FLAGS.CAPTAIN
+  );
+  return (
+    isCaptainEnabled &&
+    !uiSettings.value.is_copilot_panel_open &&
+    !isConversationRoute.value
+  );
+});
+const toggleSidebar = () => {
+  updateUISettings({
+    is_copilot_panel_open: !uiSettings.value.is_copilot_panel_open,
+    is_contact_sidebar_open: false,
+  });
+};
+</script>
+
+<template>
+  <div v-if="showCopilotLauncher" class="fixed bottom-4 right-4 z-50">
+    <div class="rounded-full bg-n-alpha-2 p-1">
+      <Button
+        icon="i-woot-captain"
+        class="!rounded-full !bg-n-solid-3 dark:!bg-n-alpha-2 !text-n-slate-12 text-xl"
+        lg
+        @click="toggleSidebar"
+      />
+    </div>
+  </div>
+  <template v-else />
+</template>
diff --git a/app/javascript/dashboard/components-next/copilot/CopilotThinkingBlock.vue b/app/javascript/dashboard/components-next/copilot/CopilotThinkingBlock.vue
index 59e627f8d..3ce5bc6b8 100644
--- a/app/javascript/dashboard/components-next/copilot/CopilotThinkingBlock.vue
+++ b/app/javascript/dashboard/components-next/copilot/CopilotThinkingBlock.vue
@@ -17,7 +17,7 @@ defineProps({
         icon="i-lucide-sparkles"
         class="w-4 h-4 mt-0.5 flex-shrink-0 text-n-slate-9"
       />
-      <div class="text-sm text-n-slate-11">
+      <div class="text-sm text-n-slate-12">
         {{ content }}
       </div>
     </div>
diff --git a/app/javascript/dashboard/components-next/copilot/CopilotThinkingGroup.vue b/app/javascript/dashboard/components-next/copilot/CopilotThinkingGroup.vue
index c34b5b35a..d62255ad5 100644
--- a/app/javascript/dashboard/components-next/copilot/CopilotThinkingGroup.vue
+++ b/app/javascript/dashboard/components-next/copilot/CopilotThinkingGroup.vue
@@ -51,10 +51,10 @@ watch(
       }"
     >
       <CopilotThinkingBlock
-        v-for="message in messages"
-        :key="message.id"
-        :content="message.content"
-        :reasoning="message.reasoning"
+        v-for="copilotMessage in messages"
+        :key="copilotMessage.id"
+        :content="copilotMessage.message.content"
+        :reasoning="copilotMessage.message.reasoning"
       />
     </div>
   </div>
diff --git a/app/javascript/dashboard/components-next/filter/inputs/FilterSelect.vue b/app/javascript/dashboard/components-next/filter/inputs/FilterSelect.vue
index 9f71a8361..2c4d0b01f 100644
--- a/app/javascript/dashboard/components-next/filter/inputs/FilterSelect.vue
+++ b/app/javascript/dashboard/components-next/filter/inputs/FilterSelect.vue
@@ -74,6 +74,7 @@ const updateSelected = newValue => {
       <slot name="trigger" :toggle="toggle">
         <Button
           ref="triggerRef"
+          type="button"
           sm
           slate
           :variant
diff --git a/app/javascript/dashboard/components-next/filter/inputs/SingleSelect.vue b/app/javascript/dashboard/components-next/filter/inputs/SingleSelect.vue
index 7fb143883..f743472a3 100644
--- a/app/javascript/dashboard/components-next/filter/inputs/SingleSelect.vue
+++ b/app/javascript/dashboard/components-next/filter/inputs/SingleSelect.vue
@@ -9,7 +9,14 @@ import DropdownSection from 'next/dropdown-menu/base/DropdownSection.vue';
 import DropdownBody from 'next/dropdown-menu/base/DropdownBody.vue';
 import DropdownItem from 'next/dropdown-menu/base/DropdownItem.vue';
 
-const { options } = defineProps({
+const {
+  options,
+  disableSearch,
+  placeholderIcon,
+  placeholder,
+  placeholderTrailingIcon,
+  searchPlaceholder,
+} = defineProps({
   options: {
     type: Array,
     required: true,
@@ -18,6 +25,22 @@ const { options } = defineProps({
     type: Boolean,
     default: false,
   },
+  placeholderIcon: {
+    type: String,
+    default: 'i-lucide-plus',
+  },
+  placeholder: {
+    type: String,
+    default: '',
+  },
+  placeholderTrailingIcon: {
+    type: Boolean,
+    default: false,
+  },
+  searchPlaceholder: {
+    type: String,
+    default: '',
+  },
 });
 
 const { t } = useI18n();
@@ -69,15 +92,26 @@ const toggleSelected = option => {
         sm
         slate
         faded
+        type="button"
         :icon="selectedItem.icon"
         :label="selectedItem.name"
         @click="toggle"
       />
-      <Button v-else sm slate faded @click="toggle">
+      <Button
+        v-else
+        sm
+        slate
+        faded
+        type="button"
+        :trailing-icon="placeholderTrailingIcon"
+        @click="toggle"
+      >
         <template #icon>
-          <Icon icon="i-lucide-plus" class="text-n-slate-11" />
+          <Icon :icon="placeholderIcon" class="text-n-slate-11" />
         </template>
-        <span class="text-n-slate-11">{{ t('COMBOBOX.PLACEHOLDER') }}</span>
+        <span class="text-n-slate-11">{{
+          placeholder || t('COMBOBOX.PLACEHOLDER')
+        }}</span>
       </Button>
     </template>
     <DropdownBody class="top-0 min-w-56 z-50" strong>
@@ -87,7 +121,7 @@ const toggleSelected = option => {
           v-model="searchTerm"
           autofocus
           class="p-1.5 pl-8 text-n-slate-11 bg-n-alpha-1 rounded-lg w-full"
-          :placeholder="t('COMBOBOX.SEARCH_PLACEHOLDER')"
+          :placeholder="searchPlaceholder || t('COMBOBOX.SEARCH_PLACEHOLDER')"
         />
       </div>
       <DropdownSection class="max-h-80 overflow-scroll">
diff --git a/app/javascript/dashboard/components-next/icon/provider.js b/app/javascript/dashboard/components-next/icon/provider.js
index 9c0a24925..36dd6216e 100644
--- a/app/javascript/dashboard/components-next/icon/provider.js
+++ b/app/javascript/dashboard/components-next/icon/provider.js
@@ -13,6 +13,7 @@ export function useChannelIcon(inbox) {
     'Channel::WebWidget': 'i-ri-global-fill',
     'Channel::Whatsapp': 'i-ri-whatsapp-fill',
     'Channel::Instagram': 'i-ri-instagram-fill',
+    'Channel::Voice': 'i-ri-phone-fill',
   };
 
   const providerIconMap = {
diff --git a/app/javascript/dashboard/components-next/icon/specs/provider.spec.js b/app/javascript/dashboard/components-next/icon/specs/provider.spec.js
index df30d7138..5860e30ea 100644
--- a/app/javascript/dashboard/components-next/icon/specs/provider.spec.js
+++ b/app/javascript/dashboard/components-next/icon/specs/provider.spec.js
@@ -19,6 +19,12 @@ describe('useChannelIcon', () => {
     expect(icon).toBe('i-ri-whatsapp-fill');
   });
 
+  it('returns correct icon for Voice channel', () => {
+    const inbox = { channel_type: 'Channel::Voice' };
+    const { value: icon } = useChannelIcon(inbox);
+    expect(icon).toBe('i-ri-phone-fill');
+  });
+
   describe('Email channel', () => {
     it('returns mail icon for generic email channel', () => {
       const inbox = { channel_type: 'Channel::Email' };
diff --git a/app/javascript/dashboard/components-next/input/DurationInput.vue b/app/javascript/dashboard/components-next/input/DurationInput.vue
index 15c6d102a..802e1d500 100644
--- a/app/javascript/dashboard/components-next/input/DurationInput.vue
+++ b/app/javascript/dashboard/components-next/input/DurationInput.vue
@@ -1,7 +1,8 @@
 <script setup>
-import { computed, ref } from 'vue';
+import { computed, watch } from 'vue';
 import Input from './Input.vue';
 import { useI18n } from 'vue-i18n';
+import { DURATION_UNITS } from './constants';
 
 const props = defineProps({
   min: { type: Number, default: 0 },
@@ -11,36 +12,50 @@ const props = defineProps({
 
 const { t } = useI18n();
 const duration = defineModel('modelValue', { type: Number, default: null });
+const unit = defineModel('unit', {
+  type: String,
+  default: DURATION_UNITS.MINUTES,
+  validate(value) {
+    return Object.values(DURATION_UNITS).includes(value);
+  },
+});
 
-const UNIT_TYPES = {
-  MINUTES: 'minutes',
-  HOURS: 'hours',
-  DAYS: 'days',
+const convertToMinutes = newValue => {
+  if (unit.value === DURATION_UNITS.MINUTES) {
+    return Math.floor(newValue);
+  }
+  if (unit.value === DURATION_UNITS.HOURS) {
+    return Math.floor(newValue) * 60;
+  }
+  return Math.floor(newValue) * 24 * 60;
 };
-const unit = ref(UNIT_TYPES.MINUTES);
 
 const transformedValue = computed({
   get() {
-    if (unit.value === UNIT_TYPES.MINUTES) return duration.value;
-    if (unit.value === UNIT_TYPES.HOURS) return Math.floor(duration.value / 60);
-    if (unit.value === UNIT_TYPES.DAYS)
+    if (unit.value === DURATION_UNITS.MINUTES) return duration.value;
+    if (unit.value === DURATION_UNITS.HOURS)
+      return Math.floor(duration.value / 60);
+    if (unit.value === DURATION_UNITS.DAYS)
       return Math.floor(duration.value / 24 / 60);
 
     return 0;
   },
   set(newValue) {
-    let minuteValue;
-    if (unit.value === UNIT_TYPES.MINUTES) {
-      minuteValue = Math.floor(newValue);
-    } else if (unit.value === UNIT_TYPES.HOURS) {
-      minuteValue = Math.floor(newValue * 60);
-    } else if (unit.value === UNIT_TYPES.DAYS) {
-      minuteValue = Math.floor(newValue * 24 * 60);
-    }
+    let minuteValue = convertToMinutes(newValue);
 
     duration.value = Math.min(Math.max(minuteValue, props.min), props.max);
   },
 });
+
+// when unit is changed set the nearest value to that unit
+// so if the minute is set to 900, and the user changes the unit to "days"
+// the transformed value will show 0, but the real value will still be 900
+// this might create some confusion, especially when saving
+// this watcher fixes it by rounding the duration basically, to the nearest unit value
+watch(unit, () => {
+  let adjustedValue = convertToMinutes(transformedValue.value);
+  duration.value = Math.min(Math.max(adjustedValue, props.min), props.max);
+});
 </script>
 
 <template>
@@ -57,10 +72,12 @@ const transformedValue = computed({
     :disabled="disabled"
     class="mb-0 text-sm disabled:outline-n-weak disabled:opacity-40"
   >
-    <option :value="UNIT_TYPES.MINUTES">
+    <option :value="DURATION_UNITS.MINUTES">
       {{ t('DURATION_INPUT.MINUTES') }}
     </option>
-    <option :value="UNIT_TYPES.HOURS">{{ t('DURATION_INPUT.HOURS') }}</option>
-    <option :value="UNIT_TYPES.DAYS">{{ t('DURATION_INPUT.DAYS') }}</option>
+    <option :value="DURATION_UNITS.HOURS">
+      {{ t('DURATION_INPUT.HOURS') }}
+    </option>
+    <option :value="DURATION_UNITS.DAYS">{{ t('DURATION_INPUT.DAYS') }}</option>
   </select>
 </template>
diff --git a/app/javascript/dashboard/components-next/input/Input.vue b/app/javascript/dashboard/components-next/input/Input.vue
index ea6eb0417..ed6d7a20b 100644
--- a/app/javascript/dashboard/components-next/input/Input.vue
+++ b/app/javascript/dashboard/components-next/input/Input.vue
@@ -1,51 +1,21 @@
 <script setup>
-import { computed, ref, onMounted, nextTick } from 'vue';
+import { computed, ref, onMounted, nextTick, getCurrentInstance } from 'vue';
 const props = defineProps({
-  modelValue: {
-    type: [String, Number],
-    default: '',
-  },
-  type: {
-    type: String,
-    default: 'text',
-  },
-  customInputClass: {
-    type: [String, Object, Array],
-    default: '',
-  },
-  placeholder: {
-    type: String,
-    default: '',
-  },
-  label: {
-    type: String,
-    default: '',
-  },
-  id: {
-    type: String,
-    default: '',
-  },
-  message: {
-    type: String,
-    default: '',
-  },
-  disabled: {
-    type: Boolean,
-    default: false,
-  },
+  modelValue: { type: [String, Number], default: '' },
+  type: { type: String, default: 'text' },
+  customInputClass: { type: [String, Object, Array], default: '' },
+  placeholder: { type: String, default: '' },
+  label: { type: String, default: '' },
+  id: { type: String, default: '' },
+  message: { type: String, default: '' },
+  disabled: { type: Boolean, default: false },
   messageType: {
     type: String,
     default: 'info',
     validator: value => ['info', 'error', 'success'].includes(value),
   },
-  min: {
-    type: String,
-    default: '',
-  },
-  autofocus: {
-    type: Boolean,
-    default: false,
-  },
+  min: { type: String, default: '' },
+  autofocus: { type: Boolean, default: false },
 });
 
 const emit = defineEmits([
@@ -56,6 +26,10 @@ const emit = defineEmits([
   'enter',
 ]);
 
+// Generate a unique ID per component instance when `id` prop is not provided.
+const { uid } = getCurrentInstance();
+const uniqueId = computed(() => props.id || `input-${uid}`);
+
 const isFocused = ref(false);
 const inputRef = ref(null);
 
@@ -111,7 +85,7 @@ onMounted(() => {
   <div class="relative flex flex-col min-w-0 gap-1">
     <label
       v-if="label"
-      :for="id"
+      :for="uniqueId"
       class="mb-0.5 text-sm font-medium text-n-slate-12"
     >
       {{ label }}
@@ -119,7 +93,7 @@ onMounted(() => {
     <!-- Added prefix slot to allow adding icons to the input -->
     <slot name="prefix" />
     <input
-      :id="id"
+      :id="uniqueId"
       ref="inputRef"
       :value="modelValue"
       :class="[
diff --git a/app/javascript/dashboard/components-next/input/constants.js b/app/javascript/dashboard/components-next/input/constants.js
new file mode 100644
index 000000000..b8ed1d4a2
--- /dev/null
+++ b/app/javascript/dashboard/components-next/input/constants.js
@@ -0,0 +1,5 @@
+export const DURATION_UNITS = {
+  MINUTES: 'minutes',
+  HOURS: 'hours',
+  DAYS: 'days',
+};
diff --git a/app/javascript/dashboard/components-next/message/Message.vue b/app/javascript/dashboard/components-next/message/Message.vue
index 98323f79a..28776a8d9 100644
--- a/app/javascript/dashboard/components-next/message/Message.vue
+++ b/app/javascript/dashboard/components-next/message/Message.vue
@@ -379,7 +379,7 @@ const shouldRenderMessage = computed(() => {
 function openContextMenu(e) {
   const shouldSkipContextMenu =
     e.target?.classList.contains('skip-context-menu') ||
-    e.target?.tagName.toLowerCase() === 'a';
+    ['a', 'img'].includes(e.target?.tagName.toLowerCase());
   if (shouldSkipContextMenu || getSelection().toString()) {
     return;
   }
diff --git a/app/javascript/dashboard/components-next/message/bubbles/Email/EmailMeta.vue b/app/javascript/dashboard/components-next/message/bubbles/Email/EmailMeta.vue
index f4b863e64..905819ce6 100644
--- a/app/javascript/dashboard/components-next/message/bubbles/Email/EmailMeta.vue
+++ b/app/javascript/dashboard/components-next/message/bubbles/Email/EmailMeta.vue
@@ -14,7 +14,8 @@ const fromEmail = computed(() => {
 });
 
 const toEmail = computed(() => {
-  return contentAttributes.value?.email?.to ?? [];
+  const { toEmails, email } = contentAttributes.value;
+  return email?.to ?? toEmails ?? [];
 });
 
 const ccEmail = computed(() => {
diff --git a/app/javascript/dashboard/components-next/message/bubbles/Form.vue b/app/javascript/dashboard/components-next/message/bubbles/Form.vue
index ca9af4994..12cfafa8f 100644
--- a/app/javascript/dashboard/components-next/message/bubbles/Form.vue
+++ b/app/javascript/dashboard/components-next/message/bubbles/Form.vue
@@ -4,9 +4,11 @@ import BaseBubble from './Base.vue';
 import { useI18n } from 'vue-i18n';
 import { CONTENT_TYPES } from '../constants.js';
 import { useMessageContext } from '../provider.js';
+import { useInbox } from 'dashboard/composables/useInbox';
 
 const { content, contentAttributes, contentType } = useMessageContext();
 const { t } = useI18n();
+const { isAWebWidgetInbox } = useInbox();
 
 const formValues = computed(() => {
   if (contentType.value === CONTENT_TYPES.FORM) {
@@ -56,7 +58,7 @@ const formValues = computed(() => {
         <dd>{{ item.title }}</dd>
       </template>
     </dl>
-    <div v-else class="my-2 font-medium">
+    <div v-else-if="isAWebWidgetInbox" class="my-2 font-medium">
       {{ t('CONVERSATION.NO_RESPONSE') }}
     </div>
   </BaseBubble>
diff --git a/app/javascript/dashboard/components-next/message/chips/Audio.vue b/app/javascript/dashboard/components-next/message/chips/Audio.vue
index 680584048..431058463 100644
--- a/app/javascript/dashboard/components-next/message/chips/Audio.vue
+++ b/app/javascript/dashboard/components-next/message/chips/Audio.vue
@@ -109,49 +109,58 @@ const downloadAudio = async () => {
   </audio>
   <div
     v-bind="$attrs"
-    class="rounded-xl w-full gap-1 p-1.5 bg-n-alpha-white flex items-center border border-n-container shadow-[0px_2px_8px_0px_rgba(94,94,94,0.06)]"
+    class="rounded-xl w-full gap-2 p-1.5 bg-n-alpha-white flex flex-col items-center border border-n-container shadow-[0px_2px_8px_0px_rgba(94,94,94,0.06)]"
   >
-    <button class="p-0 border-0 size-8" @click="playOrPause">
-      <Icon
-        v-if="isPlaying"
-        class="size-8"
-        icon="i-teenyicons-pause-small-solid"
-      />
-      <Icon v-else class="size-8" icon="i-teenyicons-play-small-solid" />
-    </button>
-    <div class="tabular-nums text-xs">
-      {{ formatTime(currentTime) }} / {{ formatTime(duration) }}
+    <div class="flex gap-1 w-full flex-1 items-center justify-start">
+      <button class="p-0 border-0 size-8" @click="playOrPause">
+        <Icon
+          v-if="isPlaying"
+          class="size-8"
+          icon="i-teenyicons-pause-small-solid"
+        />
+        <Icon v-else class="size-8" icon="i-teenyicons-play-small-solid" />
+      </button>
+      <div class="tabular-nums text-xs">
+        {{ formatTime(currentTime) }} / {{ formatTime(duration) }}
+      </div>
+      <div class="flex-1 items-center flex px-2">
+        <input
+          type="range"
+          min="0"
+          :max="duration"
+          :value="currentTime"
+          class="w-full h-1 bg-n-slate-12/40 rounded-lg appearance-none cursor-pointer accent-current"
+          @input="seek"
+        />
+      </div>
+      <button
+        class="border-0 w-10 h-6 grid place-content-center bg-n-alpha-2 hover:bg-alpha-3 rounded-2xl"
+        @click="changePlaybackSpeed"
+      >
+        <span class="text-xs text-n-slate-11 font-medium">
+          {{ playbackSpeedLabel }}
+        </span>
+      </button>
+      <button
+        class="p-0 border-0 size-8 grid place-content-center"
+        @click="toggleMute"
+      >
+        <Icon v-if="isMuted" class="size-4" icon="i-lucide-volume-off" />
+        <Icon v-else class="size-4" icon="i-lucide-volume-2" />
+      </button>
+      <button
+        class="p-0 border-0 size-8 grid place-content-center"
+        @click="downloadAudio"
+      >
+        <Icon class="size-4" icon="i-lucide-download" />
+      </button>
     </div>
-    <div class="flex-1 items-center flex px-2">
-      <input
-        type="range"
-        min="0"
-        :max="duration"
-        :value="currentTime"
-        class="w-full h-1 bg-n-slate-12/40 rounded-lg appearance-none cursor-pointer accent-current"
-        @input="seek"
-      />
+
+    <div
+      v-if="attachment.transcribedText"
+      class="text-n-slate-12 p-3 text-sm bg-n-alpha-1 rounded-lg w-full break-words"
+    >
+      {{ attachment.transcribedText }}
     </div>
-    <button
-      class="border-0 w-10 h-6 grid place-content-center bg-n-alpha-2 hover:bg-alpha-3 rounded-2xl"
-      @click="changePlaybackSpeed"
-    >
-      <span class="text-xs text-n-slate-11 font-medium">
-        {{ playbackSpeedLabel }}
-      </span>
-    </button>
-    <button
-      class="p-0 border-0 size-8 grid place-content-center"
-      @click="toggleMute"
-    >
-      <Icon v-if="isMuted" class="size-4" icon="i-lucide-volume-off" />
-      <Icon v-else class="size-4" icon="i-lucide-volume-2" />
-    </button>
-    <button
-      class="p-0 border-0 size-8 grid place-content-center"
-      @click="downloadAudio"
-    >
-      <Icon class="size-4" icon="i-lucide-download" />
-    </button>
   </div>
 </template>
diff --git a/app/javascript/dashboard/components-next/sidebar/Sidebar.vue b/app/javascript/dashboard/components-next/sidebar/Sidebar.vue
index dbb417533..171f4a4d8 100644
--- a/app/javascript/dashboard/components-next/sidebar/Sidebar.vue
+++ b/app/javascript/dashboard/components-next/sidebar/Sidebar.vue
@@ -87,7 +87,7 @@ const newReportRoutes = () => [
   {
     name: 'Reports Label',
     label: t('SIDEBAR.REPORTS_LABEL'),
-    to: accountScopedRoute('label_reports'),
+    to: accountScopedRoute('label_reports_index'),
   },
   {
     name: 'Reports Inbox',
@@ -235,6 +235,12 @@ const menuItems = computed(() => {
           ),
           activeOn: ['contacts_dashboard_index', 'contacts_edit'],
         },
+        {
+          name: 'Active',
+          label: t('SIDEBAR.ACTIVE'),
+          to: accountScopedRoute('contacts_dashboard_active'),
+          activeOn: ['contacts_dashboard_active'],
+        },
         {
           name: 'Segments',
           icon: 'i-lucide-group',
diff --git a/app/javascript/dashboard/components/ChannelSelector.vue b/app/javascript/dashboard/components/ChannelSelector.vue
index fb3e3ddd0..1e09f5363 100644
--- a/app/javascript/dashboard/components/ChannelSelector.vue
+++ b/app/javascript/dashboard/components/ChannelSelector.vue
@@ -17,7 +17,7 @@ export default {
   <button
     class="bg-white dark:bg-slate-900 cursor-pointer flex flex-col justify-end transition-all duration-200 ease-in -m-px py-4 px-0 items-center border border-solid border-slate-25 dark:border-slate-800 hover:border-woot-500 dark:hover:border-woot-500 hover:shadow-md hover:z-50 disabled:opacity-60"
   >
-    <img :src="src" :alt="title" class="w-1/2 my-4 mx-auto" />
+    <img :src="src" :alt="title" draggable="false" class="w-1/2 my-4 mx-auto" />
     <h3
       class="text-slate-800 dark:text-slate-100 text-base text-center capitalize"
     >
diff --git a/app/javascript/dashboard/components/ChatList.vue b/app/javascript/dashboard/components/ChatList.vue
index 089d9e74f..439e7c682 100644
--- a/app/javascript/dashboard/components/ChatList.vue
+++ b/app/javascript/dashboard/components/ChatList.vue
@@ -22,6 +22,7 @@ import {
 // https://tanstack.com/virtual/latest/docs/framework/vue/examples/variable
 import { DynamicScroller, DynamicScrollerItem } from 'vue-virtual-scroller';
 import ChatListHeader from './ChatListHeader.vue';
+import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
 import ConversationFilter from 'next/filter/ConversationFilter.vue';
 import SaveCustomView from 'next/filter/SaveCustomView.vue';
 import ChatTypeTabs from './widgets/ChatTypeTabs.vue';
@@ -82,6 +83,7 @@ const emit = defineEmits(['conversationLoad']);
 const { uiSettings } = useUISettings();
 const { t } = useI18n();
 const router = useRouter();
+const route = useRoute();
 const store = useStore();
 
 const conversationListRef = ref(null);
@@ -646,6 +648,30 @@ function openLastItemAfterDeleteInFolder() {
   }
 }
 
+function redirectToConversationList() {
+  const {
+    params: { accountId, inbox_id: inboxId, label, teamId },
+    name,
+  } = route;
+
+  let conversationType = '';
+  if (isOnMentionsView({ route: { name } })) {
+    conversationType = 'mention';
+  } else if (isOnUnattendedView({ route: { name } })) {
+    conversationType = 'unattended';
+  }
+  router.push(
+    conversationListPageURL({
+      accountId,
+      conversationType: conversationType,
+      customViewId: props.foldersId,
+      inboxId,
+      label,
+      teamId,
+    })
+  );
+}
+
 async function assignPriority(priority, conversationId = null) {
   store.dispatch('setCurrentChatPriority', {
     priority,
@@ -670,26 +696,7 @@ async function markAsUnread(conversationId) {
     await store.dispatch('markMessagesUnread', {
       id: conversationId,
     });
-    const {
-      params: { accountId, inbox_id: inboxId, label, teamId },
-      name,
-    } = useRoute();
-    let conversationType = '';
-    if (isOnMentionsView({ route: { name } })) {
-      conversationType = 'mention';
-    } else if (isOnUnattendedView({ route: { name } })) {
-      conversationType = 'unattended';
-    }
-    router.push(
-      conversationListPageURL({
-        accountId,
-        conversationType: conversationType,
-        customViewId: props.foldersId,
-        inboxId,
-        label,
-        teamId,
-      })
-    );
+    redirectToConversationList();
   } catch (error) {
     // Ignore error
   }
@@ -703,6 +710,7 @@ async function markAsRead(conversationId) {
     // Ignore error
   }
 }
+
 async function onAssignTeam(team, conversationId = null) {
   try {
     await store.dispatch('assignTeam', {
@@ -748,6 +756,7 @@ function toggleSelectAll(check) {
 }
 
 useEmitter('fetch_conversation_stats', () => {
+  if (hasAppliedFiltersOrActiveFolders.value) return;
   store.dispatch('conversationStats/get', conversationFilters.value);
 });
 
@@ -764,6 +773,26 @@ onMounted(() => {
   }
 });
 
+const deleteConversationDialogRef = ref(null);
+const selectedConversationId = ref(null);
+
+async function deleteConversation() {
+  try {
+    await store.dispatch('deleteConversation', selectedConversationId.value);
+    redirectToConversationList();
+    selectedConversationId.value = null;
+    deleteConversationDialogRef.value.close();
+    useAlert(t('CONVERSATION.SUCCESS_DELETE_CONVERSATION'));
+  } catch (error) {
+    useAlert(t('CONVERSATION.FAIL_DELETE_CONVERSATION'));
+  }
+}
+
+const handleDelete = conversationId => {
+  selectedConversationId.value = conversationId;
+  deleteConversationDialogRef.value.open();
+};
+
 provide('selectConversation', selectConversation);
 provide('deSelectConversation', deSelectConversation);
 provide('assignAgent', onAssignAgent);
@@ -775,6 +804,7 @@ provide('markAsUnread', markAsUnread);
 provide('markAsRead', markAsRead);
 provide('assignPriority', assignPriority);
 provide('isConversationSelected', isConversationSelected);
+provide('deleteConversation', handleDelete);
 
 watch(activeTeam, () => resetAndFetchData());
 
@@ -824,6 +854,8 @@ watch(conversationFilters, (newVal, oldVal) => {
       :has-active-folders="hasActiveFolders"
       :active-status="activeStatus"
       :is-on-expanded-layout="isOnExpandedLayout"
+      :conversation-stats="conversationStats"
+      :is-list-loading="chatListLoading && !conversationList.length"
       @add-folders="onClickOpenAddFoldersModal"
       @delete-folders="onClickOpenDeleteFoldersModal"
       @filters-modal="onToggleAdvanceFiltersModal"
@@ -938,6 +970,19 @@ watch(conversationFilters, (newVal, oldVal) => {
         </template>
       </DynamicScroller>
     </div>
+    <Dialog
+      ref="deleteConversationDialogRef"
+      type="alert"
+      :title="
+        $t('CONVERSATION.DELETE_CONVERSATION.TITLE', {
+          conversationId: selectedConversationId,
+        })
+      "
+      :description="$t('CONVERSATION.DELETE_CONVERSATION.DESCRIPTION')"
+      :confirm-button-label="$t('CONVERSATION.DELETE_CONVERSATION.CONFIRM')"
+      @confirm="deleteConversation"
+      @close="selectedConversationId = null"
+    />
     <TeleportWithDirection
       v-if="showAdvancedFilters"
       to="#conversationFilterTeleportTarget"
diff --git a/app/javascript/dashboard/components/ChatListHeader.vue b/app/javascript/dashboard/components/ChatListHeader.vue
index b4ce9f342..c184103c0 100644
--- a/app/javascript/dashboard/components/ChatListHeader.vue
+++ b/app/javascript/dashboard/components/ChatListHeader.vue
@@ -2,6 +2,7 @@
 import { computed } from 'vue';
 import { useUISettings } from 'dashboard/composables/useUISettings';
 import { useMapGetter } from 'dashboard/composables/store.js';
+import { formatNumber } from '@chatwoot/utils';
 import wootConstants from 'dashboard/constants/globals';
 import { FEATURE_FLAGS } from 'dashboard/featureFlags';
 
@@ -10,26 +11,13 @@ import SwitchLayout from 'dashboard/routes/dashboard/conversation/search/SwitchL
 import NextButton from 'dashboard/components-next/button/Button.vue';
 
 const props = defineProps({
-  pageTitle: {
-    type: String,
-    required: true,
-  },
-  hasAppliedFilters: {
-    type: Boolean,
-    required: true,
-  },
-  hasActiveFolders: {
-    type: Boolean,
-    required: true,
-  },
-  activeStatus: {
-    type: String,
-    required: true,
-  },
-  isOnExpandedLayout: {
-    type: Boolean,
-    required: true,
-  },
+  pageTitle: { type: String, required: true },
+  hasAppliedFilters: { type: Boolean, required: true },
+  hasActiveFolders: { type: Boolean, required: true },
+  activeStatus: { type: String, required: true },
+  isOnExpandedLayout: { type: Boolean, required: true },
+  conversationStats: { type: Object, required: true },
+  isListLoading: { type: Boolean, required: true },
 });
 
 const emit = defineEmits([
@@ -62,6 +50,9 @@ const showV4View = computed(() => {
   );
 });
 
+const allCount = computed(() => props.conversationStats?.allCount || 0);
+const formattedAllCount = computed(() => formatNumber(allCount.value));
+
 const toggleConversationLayout = () => {
   const { LAYOUT_TYPES } = wootConstants;
   const {
@@ -92,6 +83,15 @@ const toggleConversationLayout = () => {
       >
         {{ pageTitle }}
       </h1>
+      <span
+        v-if="
+          allCount > 0 && hasAppliedFiltersOrActiveFolders && !isListLoading
+        "
+        class="px-2 py-1 my-0.5 mx-1 rounded-md capitalize bg-n-slate-3 text-xxs text-n-slate-12 shrink-0"
+        :title="allCount"
+      >
+        {{ formattedAllCount }}
+      </span>
       <span
         v-if="!hasAppliedFiltersOrActiveFolders"
         class="px-2 py-1 my-0.5 mx-1 rounded-md capitalize bg-n-slate-3 text-xxs text-n-slate-12 shrink-0"
diff --git a/app/javascript/dashboard/components/ConversationItem.vue b/app/javascript/dashboard/components/ConversationItem.vue
index dcdf46e7e..a705dd067 100644
--- a/app/javascript/dashboard/components/ConversationItem.vue
+++ b/app/javascript/dashboard/components/ConversationItem.vue
@@ -16,6 +16,7 @@ export default {
     'markAsRead',
     'assignPriority',
     'isConversationSelected',
+    'deleteConversation',
   ],
   props: {
     source: {
@@ -67,5 +68,6 @@ export default {
     @mark-as-unread="markAsUnread"
     @mark-as-read="markAsRead"
     @assign-priority="assignPriority"
+    @delete-conversation="deleteConversation"
   />
 </template>
diff --git a/app/javascript/dashboard/components/buttons/ResolveAction.vue b/app/javascript/dashboard/components/buttons/ResolveAction.vue
index 4c537aaac..0866b9a7f 100644
--- a/app/javascript/dashboard/components/buttons/ResolveAction.vue
+++ b/app/javascript/dashboard/components/buttons/ResolveAction.vue
@@ -134,7 +134,7 @@ useEmitter(CMD_RESOLVE_CONVERSATION, onCmdResolveConversation);
 <template>
   <div class="relative flex items-center justify-end resolve-actions">
     <div
-      class="rounded-lg shadow outline-1 outline"
+      class="rounded-lg shadow outline-1 outline flex-shrink-0"
       :class="!showOpenButton ? 'outline-n-container' : 'outline-transparent'"
     >
       <Button
@@ -178,7 +178,7 @@ useEmitter(CMD_RESOLVE_CONVERSATION, onCmdResolveConversation);
     <div
       v-if="showActionsDropdown"
       v-on-clickaway="closeDropdown"
-      class="dropdown-pane dropdown-pane--open left-auto top-full mt-0.5 ltr:right-0 rtl:left-0 max-w-[12.5rem] min-w-[9.75rem]"
+      class="dropdown-pane dropdown-pane--open left-auto top-full mt-0.5 start-0 xl:start-auto xl:end-0 max-w-[12.5rem] min-w-[9.75rem]"
     >
       <WootDropdownMenu class="mb-0">
         <WootDropdownItem v-if="!isPending">
diff --git a/app/javascript/dashboard/components/copilot/CopilotContainer.vue b/app/javascript/dashboard/components/copilot/CopilotContainer.vue
index 0a4638730..06cf1db11 100644
--- a/app/javascript/dashboard/components/copilot/CopilotContainer.vue
+++ b/app/javascript/dashboard/components/copilot/CopilotContainer.vue
@@ -1,16 +1,11 @@
 <script setup>
-import { ref, computed, onMounted, watchEffect } from 'vue';
+import { ref, computed, onMounted } from 'vue';
 import { useStore } from 'dashboard/composables/store';
 import Copilot from 'dashboard/components-next/copilot/Copilot.vue';
-import ConversationAPI from 'dashboard/api/inbox/conversation';
 import { useMapGetter } from 'dashboard/composables/store';
 import { useUISettings } from 'dashboard/composables/useUISettings';
-
-const props = defineProps({
-  conversationId: {
-    type: [Number, String],
-    required: true,
-  },
+import { FEATURE_FLAGS } from 'dashboard/featureFlags';
+defineProps({
   conversationInboxType: {
     type: String,
     required: true,
@@ -20,12 +15,24 @@ const props = defineProps({
 const store = useStore();
 const currentUser = useMapGetter('getCurrentUser');
 const assistants = useMapGetter('captainAssistants/getRecords');
+const uiFlags = useMapGetter('captainAssistants/getUIFlags');
 const inboxAssistant = useMapGetter('getCopilotAssistant');
-const { uiSettings, updateUISettings } = useUISettings();
+const currentChat = useMapGetter('getSelectedChat');
+
+const selectedCopilotThreadId = ref(null);
+const messages = computed(() =>
+  store.getters['copilotMessages/getMessagesByThreadId'](
+    selectedCopilotThreadId.value
+  )
+);
+
+const currentAccountId = useMapGetter('getCurrentAccountId');
+const isFeatureEnabledonAccount = useMapGetter(
+  'accounts/isFeatureEnabledonAccount'
+);
 
-const messages = ref([]);
-const isCaptainTyping = ref(false);
 const selectedAssistantId = ref(null);
+const { uiSettings, updateUISettings } = useUISettings();
 
 const activeAssistant = computed(() => {
   const preferredId = uiSettings.value.preferred_captain_assistant_id;
@@ -55,68 +62,57 @@ const setAssistant = async assistant => {
   });
 };
 
+const shouldShowCopilotPanel = computed(() => {
+  const isCaptainEnabled = isFeatureEnabledonAccount.value(
+    currentAccountId.value,
+    FEATURE_FLAGS.CAPTAIN
+  );
+  const { is_copilot_panel_open: isCopilotPanelOpen } = uiSettings.value;
+  return isCaptainEnabled && isCopilotPanelOpen && !uiFlags.value.fetchingList;
+});
+
 const handleReset = () => {
-  messages.value = [];
+  selectedCopilotThreadId.value = null;
 };
 
 const sendMessage = async message => {
-  // Add user message
-  messages.value.push({
-    id: messages.value.length + 1,
-    role: 'user',
-    content: message,
-  });
-  isCaptainTyping.value = true;
-
-  try {
-    const { data } = await ConversationAPI.requestCopilot(
-      props.conversationId,
-      {
-        previous_history: messages.value
-          .map(m => ({
-            role: m.role,
-            content: m.content,
-          }))
-          .slice(0, -1),
-        message,
-        assistant_id: selectedAssistantId.value,
-      }
-    );
-    messages.value.push({
-      id: new Date().getTime(),
-      role: 'assistant',
-      content: data.message,
+  if (selectedCopilotThreadId.value) {
+    await store.dispatch('copilotMessages/create', {
+      assistant_id: activeAssistant.value.id,
+      conversation_id: currentChat.value?.id,
+      threadId: selectedCopilotThreadId.value,
+      message,
     });
-  } catch (error) {
-    // eslint-disable-next-line
-    console.log(error);
-  } finally {
-    isCaptainTyping.value = false;
+  } else {
+    const response = await store.dispatch('copilotThreads/create', {
+      assistant_id: activeAssistant.value.id,
+      conversation_id: currentChat.value?.id,
+      message,
+    });
+    selectedCopilotThreadId.value = response.id;
   }
 };
 
 onMounted(() => {
   store.dispatch('captainAssistants/get');
 });
-
-watchEffect(() => {
-  if (props.conversationId) {
-    store.dispatch('getInboxCaptainAssistantById', props.conversationId);
-    selectedAssistantId.value = activeAssistant.value?.id;
-  }
-});
 </script>
 
 <template>
-  <Copilot
-    :messages="messages"
-    :support-agent="currentUser"
-    :is-captain-typing="isCaptainTyping"
-    :conversation-inbox-type="conversationInboxType"
-    :assistants="assistants"
-    :active-assistant="activeAssistant"
-    @set-assistant="setAssistant"
-    @send-message="sendMessage"
-    @reset="handleReset"
-  />
+  <div
+    v-if="shouldShowCopilotPanel"
+    class="ltr:border-l rtl:border-r border-n-weak h-full overflow-hidden z-10 w-[320px] min-w-[320px] 2xl:min-w-[360px] 2xl:w-[360px] flex flex-col bg-n-background"
+  >
+    <Copilot
+      :messages="messages"
+      :support-agent="currentUser"
+      :conversation-inbox-type="conversationInboxType"
+      :assistants="assistants"
+      :active-assistant="activeAssistant"
+      @set-assistant="setAssistant"
+      @send-message="sendMessage"
+      @reset="handleReset"
+    />
+  </div>
+  <template v-else />
 </template>
diff --git a/app/javascript/dashboard/components/layout/config/sidebarItems/contacts.js b/app/javascript/dashboard/components/layout/config/sidebarItems/contacts.js
index e4150d47d..e5eb204ee 100644
--- a/app/javascript/dashboard/components/layout/config/sidebarItems/contacts.js
+++ b/app/javascript/dashboard/components/layout/config/sidebarItems/contacts.js
@@ -9,6 +9,7 @@ const contacts = accountId => ({
     'contacts_edit',
     'contacts_edit_segment',
     'contacts_edit_label',
+    'contacts_dashboard_active',
   ],
   menuItems: [
     {
@@ -18,6 +19,13 @@ const contacts = accountId => ({
       toState: frontendURL(`accounts/${accountId}/contacts?page=1`),
       toStateName: 'contacts_dashboard_index',
     },
+    {
+      icon: 'visitor-contacts',
+      label: 'ACTIVE',
+      hasSubMenu: false,
+      toState: frontendURL(`accounts/${accountId}/contacts/active`),
+      toStateName: 'contacts_dashboard_active',
+    },
   ],
 });
 
diff --git a/app/javascript/dashboard/components/table/Table.vue b/app/javascript/dashboard/components/table/Table.vue
index 81edc4840..3e274f683 100644
--- a/app/javascript/dashboard/components/table/Table.vue
+++ b/app/javascript/dashboard/components/table/Table.vue
@@ -21,7 +21,7 @@ const props = defineProps({
 const isRelaxed = computed(() => props.type === 'relaxed');
 const headerClass = computed(() =>
   isRelaxed.value
-    ? 'first:rounded-bl-lg first:rounded-tl-lg last:rounded-br-lg last:rounded-tr-lg'
+    ? 'ltr:first:rounded-bl-lg ltr:first:rounded-tl-lg ltr:last:rounded-br-lg ltr:last:rounded-tr-lg rtl:first:rounded-br-lg rtl:first:rounded-tr-lg rtl:last:rounded-bl-lg rtl:last:rounded-tl-lg'
     : ''
 );
 </script>
diff --git a/app/javascript/dashboard/components/widgets/ChannelItem.vue b/app/javascript/dashboard/components/widgets/ChannelItem.vue
index 4f9751c4e..933e117a9 100644
--- a/app/javascript/dashboard/components/widgets/ChannelItem.vue
+++ b/app/javascript/dashboard/components/widgets/ChannelItem.vue
@@ -41,6 +41,10 @@ export default {
         );
       }
 
+      if (key === 'voice') {
+        return this.enabledFeatures.channel_voice;
+      }
+
       return [
         'website',
         'twilio',
@@ -50,6 +54,7 @@ export default {
         'telegram',
         'line',
         'instagram',
+        'voice',
       ].includes(key);
     },
   },
diff --git a/app/javascript/dashboard/components/widgets/UserAvatarWithName.vue b/app/javascript/dashboard/components/widgets/UserAvatarWithName.vue
index 1e78c334d..f91f96711 100644
--- a/app/javascript/dashboard/components/widgets/UserAvatarWithName.vue
+++ b/app/javascript/dashboard/components/widgets/UserAvatarWithName.vue
@@ -25,10 +25,7 @@ defineProps({
       :username="user.name"
       :status="user.availability_status"
     />
-    <span
-      class="my-0 overflow-hidden whitespace-nowrap text-ellipsis text-capitalize"
-      :class="textClass"
-    >
+    <span class="my-0 truncate text-capitalize" :class="textClass">
       {{ user.name }}
     </span>
   </div>
diff --git a/app/javascript/dashboard/components/widgets/conversation/ConversationCard.vue b/app/javascript/dashboard/components/widgets/conversation/ConversationCard.vue
index 698690dad..4840b459f 100644
--- a/app/javascript/dashboard/components/widgets/conversation/ConversationCard.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/ConversationCard.vue
@@ -78,6 +78,7 @@ export default {
     'markAsRead',
     'assignPriority',
     'updateConversationStatus',
+    'deleteConversation',
   ],
   data() {
     return {
@@ -237,6 +238,10 @@ export default {
       this.$emit('assignPriority', priority, this.chat.id);
       this.closeContextMenu();
     },
+    async deleteConversation() {
+      this.$emit('deleteConversation', this.chat.id);
+      this.closeContextMenu();
+    },
   },
 };
 </script>
@@ -363,6 +368,7 @@ export default {
         @mark-as-unread="markAsUnread"
         @mark-as-read="markAsRead"
         @assign-priority="assignPriority"
+        @delete-conversation="deleteConversation"
       />
     </ContextMenu>
   </div>
diff --git a/app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue b/app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue
index 702afce1c..7a3489265 100644
--- a/app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue
@@ -11,8 +11,6 @@ import SLACardLabel from './components/SLACardLabel.vue';
 import wootConstants from 'dashboard/constants/globals';
 import { conversationListPageURL } from 'dashboard/helper/URLHelper';
 import { snoozedReopenTime } from 'dashboard/helper/snoozeHelpers';
-import { FEATURE_FLAGS } from 'dashboard/featureFlags';
-import Linear from './linear/index.vue';
 import { useInbox } from 'dashboard/composables/useInbox';
 import { useI18n } from 'vue-i18n';
 
@@ -36,12 +34,6 @@ const { isAWebWidgetInbox } = useInbox();
 
 const currentChat = computed(() => store.getters.getSelectedChat);
 const accountId = computed(() => store.getters.getCurrentAccountId);
-const isFeatureEnabledonAccount = computed(
-  () => store.getters['accounts/isFeatureEnabledonAccount']
-);
-const appIntegrations = computed(
-  () => store.getters['integrations/getAppIntegrations']
-);
 
 const chatMetadata = computed(() => props.chat.meta);
 
@@ -92,25 +84,15 @@ const hasMultipleInboxes = computed(
 );
 
 const hasSlaPolicyId = computed(() => props.chat?.sla_policy_id);
-
-const isLinearIntegrationEnabled = computed(() =>
-  appIntegrations.value.find(
-    integration => integration.id === 'linear' && !!integration.hooks.length
-  )
-);
-
-const isLinearFeatureEnabled = computed(() =>
-  isFeatureEnabledonAccount.value(accountId.value, FEATURE_FLAGS.LINEAR)
-);
 </script>
 
 <template>
   <div
     ref="conversationHeader"
-    class="flex flex-col items-center justify-center flex-1 w-full min-w-0 xl:flex-row px-3 py-2 border-b bg-n-background border-n-weak h-24 xl:h-12"
+    class="flex flex-col gap-3 items-center justify-between flex-1 w-full min-w-0 xl:flex-row px-3 py-2 border-b bg-n-background border-n-weak h-24 xl:h-12"
   >
     <div
-      class="flex items-center justify-start w-full xl:w-auto max-w-full min-w-0"
+      class="flex items-center justify-start w-full xl:w-auto max-w-full min-w-0 xl:flex-1"
     >
       <BackButton
         v-if="showBackButton"
@@ -122,11 +104,12 @@ const isLinearFeatureEnabled = computed(() =>
         :username="currentContact.name"
         :status="currentContact.availability_status"
         size="32px"
+        class="flex-shrink-0"
       />
       <div
-        class="flex flex-col items-start min-w-0 ml-2 overflow-hidden rtl:ml-0 rtl:mr-2 w-fit"
+        class="flex flex-col items-start min-w-0 ml-2 overflow-hidden rtl:ml-0 rtl:mr-2"
       >
-        <div class="flex flex-row items-center max-w-full gap-1 p-0 m-0 w-fit">
+        <div class="flex flex-row items-center max-w-full gap-1 p-0 m-0">
           <span
             class="text-sm font-medium truncate leading-tight text-n-slate-12"
           >
@@ -136,7 +119,7 @@ const isLinearFeatureEnabled = computed(() =>
             v-if="!isHMACVerified"
             v-tooltip="$t('CONVERSATION.UNVERIFIED_SESSION')"
             size="14"
-            class="text-n-amber-10 my-0 mx-0 min-w-[14px]"
+            class="text-n-amber-10 my-0 mx-0 min-w-[14px] flex-shrink-0"
             icon="warning"
           />
         </div>
@@ -152,20 +135,14 @@ const isLinearFeatureEnabled = computed(() =>
       </div>
     </div>
     <div
-      class="flex flex-row items-center justify-start xl:justify-end flex-grow gap-2 w-full xl:w-auto mt-3 header-actions-wrap xl:mt-0"
+      class="flex flex-row items-center justify-start xl:justify-end flex-shrink-0 gap-2 w-full xl:w-auto header-actions-wrap"
     >
       <SLACardLabel
         v-if="hasSlaPolicyId"
         :chat="chat"
         show-extended-info
         :parent-width="width"
-        class="hidden lg:flex"
-      />
-      <Linear
-        v-if="isLinearIntegrationEnabled && isLinearFeatureEnabled"
-        :conversation-id="currentChat.id"
-        :parent-width="width"
-        class="hidden lg:flex"
+        class="hidden md:flex"
       />
       <MoreActions :conversation-id="currentChat.id" />
     </div>
diff --git a/app/javascript/dashboard/components/widgets/conversation/ConversationSidebar.vue b/app/javascript/dashboard/components/widgets/conversation/ConversationSidebar.vue
index 40305560d..83a8bb9e6 100644
--- a/app/javascript/dashboard/components/widgets/conversation/ConversationSidebar.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/ConversationSidebar.vue
@@ -1,43 +1,23 @@
 <script setup>
 import { computed } from 'vue';
-import CopilotContainer from '../../copilot/CopilotContainer.vue';
 import ContactPanel from 'dashboard/routes/dashboard/conversation/ContactPanel.vue';
-import { useMapGetter } from 'dashboard/composables/store';
-import { FEATURE_FLAGS } from '../../../featureFlags';
 import { useUISettings } from 'dashboard/composables/useUISettings';
 
-const props = defineProps({
+defineProps({
   currentChat: {
     required: true,
     type: Object,
   },
 });
 
-const channelType = computed(() => props.currentChat?.meta?.channel || '');
-
-const currentAccountId = useMapGetter('getCurrentAccountId');
-const isFeatureEnabledonAccount = useMapGetter(
-  'accounts/isFeatureEnabledonAccount'
-);
-
-const showCopilotTab = computed(() =>
-  isFeatureEnabledonAccount.value(currentAccountId.value, FEATURE_FLAGS.CAPTAIN)
-);
-
 const { uiSettings } = useUISettings();
 
 const activeTab = computed(() => {
-  const {
-    is_contact_sidebar_open: isContactSidebarOpen,
-    is_copilot_panel_open: isCopilotPanelOpen,
-  } = uiSettings.value;
+  const { is_contact_sidebar_open: isContactSidebarOpen } = uiSettings.value;
 
   if (isContactSidebarOpen) {
     return 0;
   }
-  if (isCopilotPanelOpen) {
-    return 1;
-  }
   return null;
 });
 </script>
@@ -52,13 +32,6 @@ const activeTab = computed(() => {
         :conversation-id="currentChat.id"
         :inbox-id="currentChat.inbox_id"
       />
-      <CopilotContainer
-        v-show="activeTab === 1 && showCopilotTab"
-        :key="currentChat.id"
-        :conversation-inbox-type="channelType"
-        :conversation-id="currentChat.id"
-        class="flex-1"
-      />
     </div>
   </div>
 </template>
diff --git a/app/javascript/dashboard/components/widgets/conversation/components/SLACardLabel.vue b/app/javascript/dashboard/components/widgets/conversation/components/SLACardLabel.vue
index 77e4be498..bb6ee48d2 100644
--- a/app/javascript/dashboard/components/widgets/conversation/components/SLACardLabel.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/components/SLACardLabel.vue
@@ -134,7 +134,7 @@ onUnmounted(() => {
     <SLAPopoverCard
       v-if="showSlaPopoverCard"
       :sla-missed-events="slaEvents"
-      class="rtl:left-0 ltr:right-0 top-7 hidden group-hover:flex"
+      class="start-0 xl:start-auto xl:end-0 top-7 hidden group-hover:flex"
     />
   </div>
 </template>
diff --git a/app/javascript/dashboard/components/widgets/conversation/contextMenu/Index.vue b/app/javascript/dashboard/components/widgets/conversation/contextMenu/Index.vue
index fccff3457..6c788bbd2 100644
--- a/app/javascript/dashboard/components/widgets/conversation/contextMenu/Index.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/contextMenu/Index.vue
@@ -8,6 +8,7 @@ import MenuItem from './menuItem.vue';
 import MenuItemWithSubmenu from './menuItemWithSubmenu.vue';
 import wootConstants from 'dashboard/constants/globals';
 import AgentLoadingPlaceholder from './agentLoadingPlaceholder.vue';
+import { useAdmin } from 'dashboard/composables/useAdmin';
 
 export default {
   components: {
@@ -45,7 +46,14 @@ export default {
     'assignAgent',
     'assignTeam',
     'assignLabel',
+    'deleteConversation',
   ],
+  setup() {
+    const { isAdmin } = useAdmin();
+    return {
+      isAdmin,
+    };
+  },
   data() {
     return {
       STATUS_TYPE: wootConstants.STATUS_TYPE,
@@ -121,6 +129,11 @@ export default {
         icon: 'people-team-add',
         label: this.$t('CONVERSATION.CARD_CONTEXT_MENU.ASSIGN_TEAM'),
       },
+      deleteOption: {
+        key: 'delete',
+        icon: 'delete',
+        label: this.$t('CONVERSATION.CARD_CONTEXT_MENU.DELETE'),
+      },
     };
   },
   computed: {
@@ -178,6 +191,9 @@ export default {
     assignPriority(priority) {
       this.$emit('assignPriority', priority);
     },
+    deleteConversation() {
+      this.$emit('deleteConversation', this.chatId);
+    },
     show(key) {
       // If the conversation status is same as the action, then don't display the option
       // i.e.: Don't show an option to resolve if the conversation is already resolved.
@@ -277,5 +293,13 @@ export default {
         @click.stop="$emit('assignTeam', team)"
       />
     </MenuItemWithSubmenu>
+    <template v-if="isAdmin">
+      <hr class="m-1 rounded border-b border-n-weak dark:border-n-weak" />
+      <MenuItem
+        :option="deleteOption"
+        variant="icon"
+        @click.stop="deleteConversation"
+      />
+    </template>
   </div>
 </template>
diff --git a/app/javascript/dashboard/components/widgets/conversation/linear/CreateIssue.vue b/app/javascript/dashboard/components/widgets/conversation/linear/CreateIssue.vue
index 5a276cc0f..9095b1bb8 100644
--- a/app/javascript/dashboard/components/widgets/conversation/linear/CreateIssue.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/linear/CreateIssue.vue
@@ -183,13 +183,18 @@ const createIssue = async () => {
     state_id: formState.stateId || undefined,
     priority: formState.priority || undefined,
     label_ids: formState.labelId ? [formState.labelId] : undefined,
+    conversation_id: props.conversationId,
   };
 
   try {
     isCreating.value = true;
     const response = await LinearAPI.createIssue(payload);
-    const { id: issueId } = response.data;
-    await LinearAPI.link_issue(props.conversationId, issueId, props.title);
+    const { identifier: issueIdentifier } = response.data;
+    await LinearAPI.link_issue(
+      props.conversationId,
+      issueIdentifier,
+      props.title
+    );
     useAlert(t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.CREATE_SUCCESS'));
     useTrack(LINEAR_EVENTS.CREATE_ISSUE);
     onClose();
diff --git a/app/javascript/dashboard/components/widgets/conversation/linear/Issue.vue b/app/javascript/dashboard/components/widgets/conversation/linear/Issue.vue
deleted file mode 100644
index c1d472964..000000000
--- a/app/javascript/dashboard/components/widgets/conversation/linear/Issue.vue
+++ /dev/null
@@ -1,123 +0,0 @@
-<script setup>
-import { format } from 'date-fns';
-import UserAvatarWithName from 'dashboard/components/widgets/UserAvatarWithName.vue';
-import IssueHeader from './IssueHeader.vue';
-import { computed } from 'vue';
-
-const props = defineProps({
-  issue: {
-    type: Object,
-    required: true,
-  },
-  linkId: {
-    type: String,
-    required: true,
-  },
-});
-
-const emit = defineEmits(['unlinkIssue']);
-
-const priorityMap = {
-  1: 'Urgent',
-  2: 'High',
-  3: 'Medium',
-  4: 'Low',
-};
-
-const formattedDate = computed(() => {
-  const { createdAt } = props.issue;
-  return format(new Date(createdAt), 'hh:mm a, MMM dd');
-});
-
-const assignee = computed(() => {
-  const assigneeDetails = props.issue.assignee;
-
-  if (!assigneeDetails) return null;
-  const { name, avatarUrl } = assigneeDetails;
-
-  return {
-    name,
-    thumbnail: avatarUrl,
-  };
-});
-
-const labels = computed(() => {
-  return props.issue.labels?.nodes || [];
-});
-
-const priorityLabel = computed(() => {
-  return priorityMap[props.issue.priority];
-});
-
-const unlinkIssue = () => {
-  emit('unlinkIssue', props.linkId);
-};
-</script>
-
-<template>
-  <div
-    class="absolute flex flex-col items-start bg-n-alpha-3 backdrop-blur-[100px] z-50 px-4 py-3 border border-solid border-n-container w-[384px] rounded-xl gap-4 max-h-96 overflow-auto"
-  >
-    <div class="flex flex-col w-full">
-      <IssueHeader
-        :identifier="issue.identifier"
-        :link-id="linkId"
-        :issue-url="issue.url"
-        @unlink-issue="unlinkIssue"
-      />
-
-      <span class="mt-2 text-sm font-medium text-n-slate-12">
-        {{ issue.title }}
-      </span>
-      <span
-        v-if="issue.description"
-        class="mt-1 text-sm text-n-slate-11 line-clamp-3"
-      >
-        {{ issue.description }}
-      </span>
-    </div>
-    <div class="flex flex-row items-center h-6 gap-2">
-      <UserAvatarWithName v-if="assignee" :user="assignee" class="py-1" />
-      <div v-if="assignee" class="w-px h-3 bg-n-slate-4" />
-      <div class="flex items-center gap-1 py-1">
-        <fluent-icon
-          icon="status"
-          size="14"
-          :style="{ color: issue.state.color }"
-        />
-        <h6 class="text-xs text-n-slate-12">
-          {{ issue.state.name }}
-        </h6>
-      </div>
-      <div v-if="priorityLabel" class="w-px h-3 bg-n-slate-4" />
-      <div v-if="priorityLabel" class="flex items-center gap-1 py-1">
-        <fluent-icon
-          :icon="`priority-${priorityLabel.toLowerCase()}`"
-          size="14"
-          view-box="0 0 12 12"
-        />
-        <h6 class="text-xs text-n-slate-12">{{ priorityLabel }}</h6>
-      </div>
-    </div>
-    <div v-if="labels.length" class="flex flex-wrap items-center gap-1">
-      <woot-label
-        v-for="label in labels"
-        :key="label.id"
-        :title="label.name"
-        :description="label.description"
-        :color="label.color"
-        variant="smooth"
-        small
-      />
-    </div>
-    <div class="flex items-center">
-      <span class="text-xs text-n-slate-11">
-        {{
-          $t('INTEGRATION_SETTINGS.LINEAR.ISSUE.CREATED_AT', {
-            createdAt: formattedDate,
-          })
-        }}
-      </span>
-    </div>
-  </div>
-</template>
diff --git a/app/javascript/dashboard/components/widgets/conversation/linear/IssueHeader.vue b/app/javascript/dashboard/components/widgets/conversation/linear/IssueHeader.vue
index 655efa602..141f6d75a 100644
--- a/app/javascript/dashboard/components/widgets/conversation/linear/IssueHeader.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/linear/IssueHeader.vue
@@ -1,5 +1,4 @@
 <script setup>
-import { inject } from 'vue';
 import Button from 'dashboard/components-next/button/Button.vue';
 
 const props = defineProps({
@@ -15,8 +14,6 @@ const props = defineProps({
 
 const emit = defineEmits(['unlinkIssue']);
 
-const isUnlinking = inject('isUnlinking');
-
 const unlinkIssue = () => {
   emit('unlinkIssue');
 };
@@ -27,36 +24,33 @@ const openIssue = () => {
 </script>
 
 <template>
-  <div class="flex flex-row justify-between">
+  <div class="flex items-center justify-between">
     <div
-      class="flex items-center justify-center gap-1 h-[24px] px-2 py-1 border rounded-lg border-ash-200"
+      class="flex items-center gap-2 px-2 py-1.5 border rounded-lg border-n-strong"
     >
-      <fluent-icon
-        icon="linear"
-        size="19"
-        class="text-[#5E6AD2]"
-        view-box="0 0 19 19"
-      />
-      <span class="text-xs font-medium text-ash-900">{{ identifier }}</span>
-    </div>
-    <div class="flex items-center gap-1">
+      <div class="flex items-center gap-1">
+        <fluent-icon
+          icon="linear"
+          size="16"
+          class="text-[#5E6AD2]"
+          view-box="0 0 19 19"
+        />
+        <span class="text-xs font-medium text-n-slate-12">
+          {{ identifier }}
+        </span>
+      </div>
+      <span class="w-px h-3 text-n-weak bg-n-weak" />
+
       <Button
-        ghost
+        link
         xs
         slate
-        icon="i-lucide-unlink"
-        class="!transition-none"
-        :is-loading="isUnlinking"
-        @click="unlinkIssue"
-      />
-      <Button
-        ghost
-        xs
-        slate
-        class="!transition-none"
         icon="i-lucide-arrow-up-right"
+        class="!size-4"
         @click="openIssue"
       />
     </div>
+
+    <Button ghost xs slate icon="i-lucide-unlink" @click="unlinkIssue" />
   </div>
 </template>
diff --git a/app/javascript/dashboard/components/widgets/conversation/linear/IssuesList.vue b/app/javascript/dashboard/components/widgets/conversation/linear/IssuesList.vue
new file mode 100644
index 000000000..a1a2f2e63
--- /dev/null
+++ b/app/javascript/dashboard/components/widgets/conversation/linear/IssuesList.vue
@@ -0,0 +1,132 @@
+<script setup>
+import { computed, ref, onMounted, watch } from 'vue';
+import { useAlert, useTrack } from 'dashboard/composables';
+import { useStoreGetters } from 'dashboard/composables/store';
+import { useI18n } from 'vue-i18n';
+import LinearAPI from 'dashboard/api/integrations/linear';
+import CreateOrLinkIssue from './CreateOrLinkIssue.vue';
+import LinearIssueItem from './LinearIssueItem.vue';
+import NextButton from 'dashboard/components-next/button/Button.vue';
+import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
+import { LINEAR_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
+import { parseLinearAPIErrorResponse } from 'dashboard/store/utils/api';
+
+const props = defineProps({
+  conversationId: {
+    type: [Number, String],
+    required: true,
+  },
+});
+
+const { t } = useI18n();
+const getters = useStoreGetters();
+
+const linkedIssues = ref([]);
+const isLoading = ref(false);
+const shouldShowCreateModal = ref(false);
+
+const currentAccountId = getters.getCurrentAccountId;
+
+const conversation = computed(
+  () => getters.getConversationById.value(props.conversationId) || {}
+);
+
+const hasIssues = computed(() => linkedIssues.value.length > 0);
+
+const loadLinkedIssues = async () => {
+  isLoading.value = true;
+  linkedIssues.value = [];
+  try {
+    const response = await LinearAPI.getLinkedIssue(props.conversationId);
+    linkedIssues.value = response.data || [];
+  } catch (error) {
+    // Silent fail - not critical for UX
+  } finally {
+    isLoading.value = false;
+  }
+};
+
+const unlinkIssue = async (linkId, issueIdentifier) => {
+  try {
+    await LinearAPI.unlinkIssue(linkId, issueIdentifier, props.conversationId);
+    useTrack(LINEAR_EVENTS.UNLINK_ISSUE);
+    linkedIssues.value = linkedIssues.value.filter(
+      issue => issue.id !== linkId
+    );
+    useAlert(t('INTEGRATION_SETTINGS.LINEAR.UNLINK.SUCCESS'));
+  } catch (error) {
+    const errorMessage = parseLinearAPIErrorResponse(
+      error,
+      t('INTEGRATION_SETTINGS.LINEAR.UNLINK.ERROR')
+    );
+    useAlert(errorMessage);
+  }
+};
+
+const openCreateModal = () => {
+  shouldShowCreateModal.value = true;
+};
+
+const closeCreateModal = () => {
+  shouldShowCreateModal.value = false;
+  loadLinkedIssues();
+};
+
+watch(
+  () => props.conversationId,
+  () => {
+    loadLinkedIssues();
+  }
+);
+
+onMounted(() => {
+  loadLinkedIssues();
+});
+</script>
+
+<template>
+  <div>
+    <div class="px-4 pt-3 pb-2">
+      <NextButton
+        ghost
+        xs
+        icon="i-lucide-plus"
+        :label="$t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK_BUTTON')"
+        @click="openCreateModal"
+      />
+    </div>
+
+    <div v-if="isLoading" class="flex justify-center p-8">
+      <Spinner />
+    </div>
+
+    <div v-else-if="!hasIssues" class="flex justify-center p-4">
+      <p class="text-sm text-n-slate-11">
+        {{ $t('INTEGRATION_SETTINGS.LINEAR.NO_LINKED_ISSUES') }}
+      </p>
+    </div>
+
+    <div v-else class="max-h-[300px] overflow-y-auto">
+      <LinearIssueItem
+        v-for="linkedIssue in linkedIssues"
+        :key="linkedIssue.id"
+        class="px-4 pt-3 pb-4 border-b border-n-weak last:border-b-0"
+        :linked-issue="linkedIssue"
+        @unlink-issue="unlinkIssue"
+      />
+    </div>
+
+    <woot-modal
+      v-model:show="shouldShowCreateModal"
+      :on-close="closeCreateModal"
+      :close-on-backdrop-click="false"
+      class="!items-start [&>div]:!top-12 [&>div]:sticky"
+    >
+      <CreateOrLinkIssue
+        :conversation="conversation"
+        :account-id="currentAccountId"
+        @close="closeCreateModal"
+      />
+    </woot-modal>
+  </div>
+</template>
diff --git a/app/javascript/dashboard/components/widgets/conversation/linear/LinearIssueItem.vue b/app/javascript/dashboard/components/widgets/conversation/linear/LinearIssueItem.vue
new file mode 100644
index 000000000..10978da39
--- /dev/null
+++ b/app/javascript/dashboard/components/widgets/conversation/linear/LinearIssueItem.vue
@@ -0,0 +1,113 @@
+<script setup>
+import { computed } from 'vue';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
+import CardPriorityIcon from 'dashboard/components-next/Conversation/ConversationCard/CardPriorityIcon.vue';
+import IssueHeader from './IssueHeader.vue';
+
+const props = defineProps({
+  linkedIssue: {
+    type: Object,
+    required: true,
+  },
+});
+
+const emit = defineEmits(['unlinkIssue']);
+
+const { linkedIssue } = props;
+
+const priorityMap = {
+  1: 'Urgent',
+  2: 'High',
+  3: 'Medium',
+  4: 'Low',
+};
+
+const issue = computed(() => linkedIssue.issue);
+
+const assignee = computed(() => {
+  const assigneeDetails = issue.value.assignee;
+  if (!assigneeDetails) return null;
+  return {
+    name: assigneeDetails.name,
+    thumbnail: assigneeDetails.avatarUrl,
+  };
+});
+
+const labels = computed(() => issue.value.labels?.nodes || []);
+
+const priorityLabel = computed(() => priorityMap[issue.value.priority]);
+
+const unlinkIssue = () => {
+  emit('unlinkIssue', linkedIssue.id, linkedIssue.issue.identifier);
+};
+</script>
+
+<template>
+  <div class="flex flex-col gap-4">
+    <div class="flex flex-col w-full">
+      <IssueHeader
+        :identifier="issue.identifier"
+        :link-id="linkedIssue.id"
+        :issue-url="issue.url"
+        @unlink-issue="unlinkIssue"
+      />
+
+      <h3 class="mt-2 text-sm font-medium text-n-slate-12">
+        {{ issue.title }}
+      </h3>
+
+      <p
+        v-if="issue.description"
+        class="mt-1 text-sm text-n-slate-11 line-clamp-3"
+      >
+        {{ issue.description }}
+      </p>
+    </div>
+
+    <div class="flex flex-col gap-2">
+      <div class="flex items-center gap-2">
+        <div v-if="assignee" class="flex items-center gap-1.5">
+          <Avatar :src="assignee.thumbnail" :name="assignee.name" :size="16" />
+          <span class="text-xs capitalize truncate text-n-slate-12">
+            {{ assignee.name }}
+          </span>
+        </div>
+
+        <div v-if="assignee" class="w-px h-3 bg-n-slate-4" />
+
+        <div class="flex items-center gap-1">
+          <Icon
+            icon="i-lucide-activity"
+            class="size-4"
+            :style="{ color: issue.state?.color }"
+          />
+          <span class="text-xs text-n-slate-12">
+            {{ issue.state?.name }}
+          </span>
+        </div>
+
+        <div v-if="priorityLabel" class="w-px h-3 bg-n-slate-4" />
+
+        <div v-if="priorityLabel" class="flex items-center gap-1.5">
+          <CardPriorityIcon :priority="priorityLabel.toLowerCase()" />
+          <span class="text-xs text-n-slate-12">
+            {{ priorityLabel }}
+          </span>
+        </div>
+      </div>
+
+      <div v-if="labels.length" class="flex flex-wrap">
+        <woot-label
+          v-for="label in labels"
+          :key="label.id"
+          :title="label.name"
+          :description="label.description"
+          :color="label.color"
+          variant="smooth"
+          small
+        />
+      </div>
+    </div>
+  </div>
+</template>
diff --git a/app/javascript/dashboard/components/widgets/conversation/linear/LinearSetupCTA.vue b/app/javascript/dashboard/components/widgets/conversation/linear/LinearSetupCTA.vue
new file mode 100644
index 000000000..f7394a092
--- /dev/null
+++ b/app/javascript/dashboard/components/widgets/conversation/linear/LinearSetupCTA.vue
@@ -0,0 +1,54 @@
+<script setup>
+import { computed } from 'vue';
+import { useStoreGetters } from 'dashboard/composables/store';
+import NextButton from 'dashboard/components-next/button/Button.vue';
+import { frontendURL } from 'dashboard/helper/URLHelper';
+import { useAdmin } from 'dashboard/composables/useAdmin';
+
+const { isAdmin } = useAdmin();
+const getters = useStoreGetters();
+const accountId = getters.getCurrentAccountId;
+
+const integrationId = 'linear';
+
+const actionURL = computed(() =>
+  frontendURL(
+    `accounts/${accountId.value}/settings/integrations/${integrationId}`
+  )
+);
+
+const openLinearAccount = () => {
+  window.open(actionURL.value, '_blank');
+};
+</script>
+
+<template>
+  <div class="flex flex-col p-3">
+    <div class="w-12 h-12 mb-3">
+      <img
+        :src="`/dashboard/images/integrations/${integrationId}.png`"
+        class="object-contain w-full h-full border rounded-md shadow-sm border-n-weak dark:hidden dark:bg-n-alpha-2"
+      />
+      <img
+        :src="`/dashboard/images/integrations/${integrationId}-dark.png`"
+        class="hidden object-contain w-full h-full border rounded-md shadow-sm border-n-weak dark:block"
+      />
+    </div>
+
+    <div class="flex-1 mb-4">
+      <h3 class="mb-1.5 text-sm font-medium text-n-slate-12">
+        {{ $t('INTEGRATION_SETTINGS.LINEAR.CTA.TITLE') }}
+      </h3>
+      <p v-if="isAdmin" class="text-sm text-n-slate-11">
+        {{ $t('INTEGRATION_SETTINGS.LINEAR.CTA.DESCRIPTION') }}
+      </p>
+      <p v-else class="text-sm text-n-slate-11">
+        {{ $t('INTEGRATION_SETTINGS.LINEAR.CTA.AGENT_DESCRIPTION') }}
+      </p>
+    </div>
+
+    <NextButton v-if="isAdmin" faded slate @click="openLinearAccount">
+      {{ $t('INTEGRATION_SETTINGS.LINEAR.CTA.BUTTON_TEXT') }}
+    </NextButton>
+  </div>
+</template>
diff --git a/app/javascript/dashboard/components/widgets/conversation/linear/LinkIssue.vue b/app/javascript/dashboard/components/widgets/conversation/linear/LinkIssue.vue
index e1c8e2b6c..e3b69345a 100644
--- a/app/javascript/dashboard/components/widgets/conversation/linear/LinkIssue.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/linear/LinkIssue.vue
@@ -63,7 +63,7 @@ const onSearch = async value => {
     isFetching.value = true;
     const response = await LinearAPI.searchIssues(value);
     issues.value = response.data.map(issue => ({
-      id: issue.id,
+      id: issue.identifier,
       name: `${issue.identifier} ${issue.title}`,
       icon: 'status',
       iconColor: issue.state.color,
diff --git a/app/javascript/dashboard/components/widgets/conversation/linear/index.vue b/app/javascript/dashboard/components/widgets/conversation/linear/index.vue
deleted file mode 100644
index f4fe672ba..000000000
--- a/app/javascript/dashboard/components/widgets/conversation/linear/index.vue
+++ /dev/null
@@ -1,161 +0,0 @@
-<script setup>
-import { computed, ref, onMounted, watch, defineOptions, provide } from 'vue';
-import { useAlert } from 'dashboard/composables';
-import { useStoreGetters } from 'dashboard/composables/store';
-import { useI18n } from 'vue-i18n';
-import LinearAPI from 'dashboard/api/integrations/linear';
-import CreateOrLinkIssue from './CreateOrLinkIssue.vue';
-import Issue from './Issue.vue';
-import { useTrack } from 'dashboard/composables';
-import { LINEAR_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
-import { parseLinearAPIErrorResponse } from 'dashboard/store/utils/api';
-import Button from 'dashboard/components-next/button/Button.vue';
-
-const props = defineProps({
-  conversationId: {
-    type: [Number, String],
-    required: true,
-  },
-  parentWidth: {
-    type: Number,
-    default: 10000,
-  },
-});
-
-defineOptions({
-  name: 'Linear',
-});
-
-const getters = useStoreGetters();
-const { t } = useI18n();
-
-const linkedIssue = ref(null);
-const shouldShow = ref(false);
-const shouldShowPopup = ref(false);
-const isUnlinking = ref(false);
-
-provide('isUnlinking', isUnlinking);
-
-const currentAccountId = getters.getCurrentAccountId;
-
-const conversation = computed(() =>
-  getters.getConversationById.value(props.conversationId)
-);
-
-const tooltipText = computed(() => {
-  return linkedIssue.value === null
-    ? t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK_BUTTON')
-    : null;
-});
-
-const loadLinkedIssue = async () => {
-  linkedIssue.value = null;
-  try {
-    const response = await LinearAPI.getLinkedIssue(props.conversationId);
-    const issues = response.data;
-    linkedIssue.value = issues && issues.length ? issues[0] : null;
-  } catch (error) {
-    // We don't want to show an error message here, as it's not critical. When someone clicks on the Linear icon, we can inform them that the integration is disabled.
-  }
-};
-
-const unlinkIssue = async linkId => {
-  try {
-    isUnlinking.value = true;
-    await LinearAPI.unlinkIssue(linkId);
-    useTrack(LINEAR_EVENTS.UNLINK_ISSUE);
-    linkedIssue.value = null;
-    useAlert(t('INTEGRATION_SETTINGS.LINEAR.UNLINK.SUCCESS'));
-  } catch (error) {
-    const errorMessage = parseLinearAPIErrorResponse(
-      error,
-      t('INTEGRATION_SETTINGS.LINEAR.UNLINK.ERROR')
-    );
-    useAlert(errorMessage);
-  } finally {
-    isUnlinking.value = false;
-  }
-};
-
-const shouldShowIssueIdentifier = computed(() => {
-  if (!linkedIssue.value) {
-    return false;
-  }
-
-  return props.parentWidth > 600;
-});
-
-const openIssue = () => {
-  if (!linkedIssue.value) shouldShowPopup.value = true;
-  shouldShow.value = true;
-};
-
-const closePopup = () => {
-  shouldShowPopup.value = false;
-  loadLinkedIssue();
-};
-
-const closeIssue = () => {
-  shouldShow.value = false;
-};
-
-watch(
-  () => props.conversationId,
-  () => {
-    loadLinkedIssue();
-  }
-);
-
-onMounted(() => {
-  loadLinkedIssue();
-});
-</script>
-
-<template>
-  <div
-    class="relative after:content-[''] after:h-5 after:bg-transparent after:top-5 after:w-full after:block after:absolute after:z-0"
-    :class="{ group: linkedIssue }"
-  >
-    <Button
-      v-on-clickaway="closeIssue"
-      v-tooltip="tooltipText"
-      sm
-      ghost
-      slate
-      class="!gap-1 group-hover:bg-n-alpha-2"
-      @click="openIssue"
-    >
-      <fluent-icon
-        icon="linear"
-        size="19"
-        class="text-[#5E6AD2] flex-shrink-0"
-        view-box="0 0 19 19"
-      />
-      <span
-        v-if="shouldShowIssueIdentifier"
-        class="text-xs font-medium text-n-slate-11"
-      >
-        {{ linkedIssue.issue.identifier }}
-      </span>
-    </Button>
-    <Issue
-      v-if="linkedIssue"
-      :issue="linkedIssue.issue"
-      :link-id="linkedIssue.id"
-      class="absolute rtl:left-0 ltr:right-0 top-9 invisible group-hover:visible"
-      @unlink-issue="unlinkIssue"
-    />
-    <woot-modal
-      v-model:show="shouldShowPopup"
-      :on-close="closePopup"
-      :close-on-backdrop-click="false"
-      class="!items-start [&>div]:!top-12 [&>div]:sticky"
-    >
-      <CreateOrLinkIssue
-        :conversation="conversation"
-        :account-id="currentAccountId"
-        @close="closePopup"
-      />
-    </woot-modal>
-  </div>
-</template>
diff --git a/app/javascript/dashboard/composables/useAccount.js b/app/javascript/dashboard/composables/useAccount.js
index 9a2ba012b..5a8441d33 100644
--- a/app/javascript/dashboard/composables/useAccount.js
+++ b/app/javascript/dashboard/composables/useAccount.js
@@ -45,9 +45,10 @@ export function useAccount() {
     };
   };
 
-  const updateAccount = async data => {
+  const updateAccount = async (data, options) => {
     await store.dispatch('accounts/update', {
       ...data,
+      options,
     });
   };
 
diff --git a/app/javascript/dashboard/composables/useInbox.js b/app/javascript/dashboard/composables/useInbox.js
index 67ce11ae2..3ad308a39 100644
--- a/app/javascript/dashboard/composables/useInbox.js
+++ b/app/javascript/dashboard/composables/useInbox.js
@@ -125,6 +125,10 @@ export const useInbox = () => {
     return channelType.value === INBOX_TYPES.INSTAGRAM;
   });
 
+  const isAVoiceChannel = computed(() => {
+    return channelType.value === INBOX_TYPES.VOICE;
+  });
+
   return {
     inbox,
     isAFacebookInbox,
@@ -142,5 +146,6 @@ export const useInbox = () => {
     is360DialogWhatsAppChannel,
     isAnEmailChannel,
     isAnInstagramChannel,
+    isAVoiceChannel,
   };
 };
diff --git a/app/javascript/dashboard/composables/useUISettings.js b/app/javascript/dashboard/composables/useUISettings.js
index 29fe878c7..964c615ad 100644
--- a/app/javascript/dashboard/composables/useUISettings.js
+++ b/app/javascript/dashboard/composables/useUISettings.js
@@ -9,6 +9,7 @@ export const DEFAULT_CONVERSATION_SIDEBAR_ITEMS_ORDER = Object.freeze([
   { name: 'contact_notes' },
   { name: 'previous_conversation' },
   { name: 'conversation_participants' },
+  { name: 'linear_issues' },
   { name: 'shopify_orders' },
 ]);
 
diff --git a/app/javascript/dashboard/constants/editor.js b/app/javascript/dashboard/constants/editor.js
index 157ec46ae..9a99516e8 100644
--- a/app/javascript/dashboard/constants/editor.js
+++ b/app/javascript/dashboard/constants/editor.js
@@ -33,6 +33,14 @@ export const ARTICLE_EDITOR_MENU_OPTIONS = [
   'code',
 ];
 
+export const WIDGET_BUILDER_EDITOR_MENU_OPTIONS = [
+  'strong',
+  'em',
+  'link',
+  'undo',
+  'redo',
+];
+
 export const MESSAGE_EDITOR_IMAGE_RESIZES = [
   {
     name: 'Small',
diff --git a/app/javascript/dashboard/helper/auditlogHelper.js b/app/javascript/dashboard/helper/auditlogHelper.js
index 6f5a4dede..706d09ba2 100644
--- a/app/javascript/dashboard/helper/auditlogHelper.js
+++ b/app/javascript/dashboard/helper/auditlogHelper.js
@@ -36,6 +36,7 @@ const translationKeys = {
   'teammember:create': `AUDIT_LOGS.TEAM_MEMBER.ADD`,
   'teammember:destroy': `AUDIT_LOGS.TEAM_MEMBER.REMOVE`,
   'account:update': `AUDIT_LOGS.ACCOUNT.EDIT`,
+  'conversation:destroy': `AUDIT_LOGS.CONVERSATION.DELETE`,
 };
 
 function extractAttrChange(attrChange) {
@@ -168,6 +169,11 @@ export function generateTranslationPayload(auditLogItem, agentList) {
   const auditableType = auditLogItem.auditable_type.toLowerCase();
   const action = auditLogItem.action.toLowerCase();
 
+  if (auditableType === 'conversation' && action === 'destroy') {
+    translationPayload.id =
+      auditLogItem.audited_changes?.display_id || auditLogItem.auditable_id;
+  }
+
   if (auditableType === 'accountuser') {
     translationPayload = handleAccountUser(
       auditLogItem,
diff --git a/app/javascript/dashboard/helper/inbox.js b/app/javascript/dashboard/helper/inbox.js
index ff6d73c84..ca880a79b 100644
--- a/app/javascript/dashboard/helper/inbox.js
+++ b/app/javascript/dashboard/helper/inbox.js
@@ -10,6 +10,7 @@ export const INBOX_TYPES = {
   LINE: 'Channel::Line',
   SMS: 'Channel::Sms',
   INSTAGRAM: 'Channel::Instagram',
+  VOICE: 'Channel::Voice',
 };
 
 const INBOX_ICON_MAP_FILL = {
@@ -22,6 +23,7 @@ const INBOX_ICON_MAP_FILL = {
   [INBOX_TYPES.TELEGRAM]: 'i-ri-telegram-fill',
   [INBOX_TYPES.LINE]: 'i-ri-line-fill',
   [INBOX_TYPES.INSTAGRAM]: 'i-ri-instagram-fill',
+  [INBOX_TYPES.VOICE]: 'i-ri-phone-fill',
 };
 
 const DEFAULT_ICON_FILL = 'i-ri-chat-1-fill';
@@ -36,6 +38,7 @@ const INBOX_ICON_MAP_LINE = {
   [INBOX_TYPES.TELEGRAM]: 'i-ri-telegram-line',
   [INBOX_TYPES.LINE]: 'i-ri-line-line',
   [INBOX_TYPES.INSTAGRAM]: 'i-ri-instagram-line',
+  [INBOX_TYPES.VOICE]: 'i-ri-phone-line',
 };
 
 const DEFAULT_ICON_LINE = 'i-ri-chat-1-line';
@@ -47,6 +50,7 @@ export const getInboxSource = (type, phoneNumber, inbox) => {
 
     case INBOX_TYPES.TWILIO:
     case INBOX_TYPES.WHATSAPP:
+    case INBOX_TYPES.VOICE:
       return phoneNumber || '';
 
     case INBOX_TYPES.EMAIL:
@@ -85,6 +89,9 @@ export const getReadableInboxByType = (type, phoneNumber) => {
     case INBOX_TYPES.LINE:
       return 'line';
 
+    case INBOX_TYPES.VOICE:
+      return 'voice';
+
     default:
       return 'chat';
   }
@@ -124,6 +131,9 @@ export const getInboxClassByType = (type, phoneNumber) => {
     case INBOX_TYPES.INSTAGRAM:
       return 'brand-instagram';
 
+    case INBOX_TYPES.VOICE:
+      return 'phone';
+
     default:
       return 'chat';
   }
diff --git a/app/javascript/dashboard/i18n/locale/am/agentBots.json b/app/javascript/dashboard/i18n/locale/am/agentBots.json
index 128cd1564..d3a0bb991 100644
--- a/app/javascript/dashboard/i18n/locale/am/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/am/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/am/auditLogs.json b/app/javascript/dashboard/i18n/locale/am/auditLogs.json
index 8194c667c..f85ad2a3e 100644
--- a/app/javascript/dashboard/i18n/locale/am/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/am/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/am/contact.json b/app/javascript/dashboard/i18n/locale/am/contact.json
index 9147c24b1..b4d640f7f 100644
--- a/app/javascript/dashboard/i18n/locale/am/contact.json
+++ b/app/javascript/dashboard/i18n/locale/am/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contacts",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Message",
       "SEND_MESSAGE": "Send message",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Confirm Deletion",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Yes, Delete",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/am/conversation.json b/app/javascript/dashboard/i18n/locale/am/conversation.json
index da2f64b01..c047f17ad 100644
--- a/app/javascript/dashboard/i18n/locale/am/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/am/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Open",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "More",
       "CLOSE": "Close",
       "DETAILS": "details",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Delete"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "Previous Conversations",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/am/general.json b/app/javascript/dashboard/i18n/locale/am/general.json
index 78e97db90..129fb239a 100644
--- a/app/javascript/dashboard/i18n/locale/am/general.json
+++ b/app/javascript/dashboard/i18n/locale/am/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Search",
       "EMPTY_STATE": "No results found"
-    }
+    },
+    "CLOSE": "Close"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/am/generalSettings.json b/app/javascript/dashboard/i18n/locale/am/generalSettings.json
index 7da76df18..c0c4d247d 100644
--- a/app/javascript/dashboard/i18n/locale/am/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/am/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Account name",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/am/integrations.json b/app/javascript/dashboard/i18n/locale/am/integrations.json
index 0e3c46b97..43de9b65d 100644
--- a/app/javascript/dashboard/i18n/locale/am/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/am/integrations.json
@@ -318,11 +318,18 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "Cancel"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,12 +337,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +361,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/am/report.json b/app/javascript/dashboard/i18n/locale/am/report.json
index 294ca2e7b..7c42fdfba 100644
--- a/app/javascript/dashboard/i18n/locale/am/report.json
+++ b/app/javascript/dashboard/i18n/locale/am/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Loading chart data...",
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "Inbox",
     "AGENT": "Agent",
     "TEAM": "Team",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/am/search.json b/app/javascript/dashboard/i18n/locale/am/search.json
index 3cb566813..e8510ab97 100644
--- a/app/javascript/dashboard/i18n/locale/am/search.json
+++ b/app/javascript/dashboard/i18n/locale/am/search.json
@@ -4,12 +4,14 @@
       "ALL": "All",
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/am/settings.json b/app/javascript/dashboard/i18n/locale/am/settings.json
index 10a21245b..219041d75 100644
--- a/app/javascript/dashboard/i18n/locale/am/settings.json
+++ b/app/javascript/dashboard/i18n/locale/am/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy"
+        "COPY": "Copy",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Your email address",
@@ -280,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Settings",
     "CONTACTS": "Contacts",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/ar/agentBots.json b/app/javascript/dashboard/i18n/locale/ar/agentBots.json
index e467b4448..4fec1e414 100644
--- a/app/javascript/dashboard/i18n/locale/ar/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/ar/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "تعذر تحديث الروبوت. يرجى المحاولة مرة أخرى."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "رمز المصادقة",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/ar/auditLogs.json b/app/javascript/dashboard/i18n/locale/ar/auditLogs.json
index e4087d9c2..aacd85155 100644
--- a/app/javascript/dashboard/i18n/locale/ar/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/ar/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} قام بتحديث إعدادات الحساب (##{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ar/contact.json b/app/javascript/dashboard/i18n/locale/ar/contact.json
index e585dbd08..bfea55276 100644
--- a/app/javascript/dashboard/i18n/locale/ar/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ar/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "جهات الاتصال",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "رسالة",
       "SEND_MESSAGE": "إرسال الرسالة",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "حذف جهة الاتصال",
       "DELETE_DIALOG": {
         "TITLE": "تأكيد الحذف",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "نعم، احذف",
         "API": {
           "SUCCESS_MESSAGE": "تم حذف جهة الاتصال بنجاح",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "لا توجد جهات اتصال تطابق بحثك 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/ar/conversation.json b/app/javascript/dashboard/i18n/locale/ar/conversation.json
index 6dca3e263..fe176f4d9 100644
--- a/app/javascript/dashboard/i18n/locale/ar/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/ar/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "حل المحادثة",
       "REOPEN_ACTION": "إعادة فتح",
       "OPEN_ACTION": "فتح",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "المزيد",
       "CLOSE": "أغلق",
       "DETAILS": "التفاصيل",
@@ -117,6 +118,11 @@
         "FAILED": "تعذر تغيير الأولوية، الرجاء المحاولة مرة أخرى."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "حذف"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "تحديد كمعلق",
       "RESOLVED": "تحديد كمحلولة",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "إضافة وسم",
       "AGENTS_LOADING": "جاري جلب الوكلاء...",
       "ASSIGN_TEAM": "تعيين فريق",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "معرف المحادثة {conversationId} تم تعيينه لـ \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "تم تعيين الوسم بنجاح",
     "ASSIGN_LABEL_FAILED": "فشل تعيين الوسم",
     "CHANGE_TEAM": "تم تغيير فريق المحادثة",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "حجم الملف يتجاوز حد الاقصى وهو {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE}",
     "MESSAGE_ERROR": "غير قادر على إرسال هذه الرسالة، الرجاء المحاولة مرة أخرى لاحقاً",
     "SENT_BY": "أرسلت بواسطة:",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "سمات جهة الاتصال",
       "PREVIOUS_CONVERSATION": "المحادثات السابقة",
       "MACROS": "ماكروس",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/ar/general.json b/app/javascript/dashboard/i18n/locale/ar/general.json
index 7adff9c7b..696b28c7c 100644
--- a/app/javascript/dashboard/i18n/locale/ar/general.json
+++ b/app/javascript/dashboard/i18n/locale/ar/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "بحث",
       "EMPTY_STATE": "لم يتم العثور على النتائج"
-    }
+    },
+    "CLOSE": "أغلق"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ar/generalSettings.json b/app/javascript/dashboard/i18n/locale/ar/generalSettings.json
index 903aee499..b0cb392c5 100644
--- a/app/javascript/dashboard/i18n/locale/ar/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ar/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "التفضيلات",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "اسم الحساب",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/ar/integrations.json b/app/javascript/dashboard/i18n/locale/ar/integrations.json
index 0066dfec8..ccb74cd98 100644
--- a/app/javascript/dashboard/i18n/locale/ar/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ar/integrations.json
@@ -318,11 +318,18 @@
         "SUCCESS": "تم إلغاء ربط المشكلة بنجاح",
         "ERROR": "حدث خطأ أثناء إلغاء ربط المشكلة، الرجاء المحاولة مرة أخرى"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "نعم، احذف",
         "CANCEL": "إلغاء"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,12 +337,17 @@
     "NAME": "قائد",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "إرسال الرسالة...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "أنت",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +361,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "الوصف",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/ar/report.json b/app/javascript/dashboard/i18n/locale/ar/report.json
index 67d5f3366..f773dff80 100644
--- a/app/javascript/dashboard/i18n/locale/ar/report.json
+++ b/app/javascript/dashboard/i18n/locale/ar/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "نظرة عامة على التسميات",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "تحميل بيانات الرسم البياني...",
     "NO_ENOUGH_DATA": "لم يتم جمع بيانات بقدر كافي لإنشاء التقرير، الرجاء المحاولة مرة أخرى لاحقاً.",
     "DOWNLOAD_LABEL_REPORTS": "تحميل تقارير التسمية",
@@ -559,6 +560,7 @@
     "INBOX": "صندوق الوارد",
     "AGENT": "وكيل الدعم",
     "TEAM": "الفريق",
+    "LABEL": "الوسم",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/ar/search.json b/app/javascript/dashboard/i18n/locale/ar/search.json
index fd4355f4b..c0137a9e2 100644
--- a/app/javascript/dashboard/i18n/locale/ar/search.json
+++ b/app/javascript/dashboard/i18n/locale/ar/search.json
@@ -4,12 +4,14 @@
       "ALL": "الكل",
       "CONTACTS": "جهات الاتصال",
       "CONVERSATIONS": "المحادثات",
-      "MESSAGES": "الرسائل"
+      "MESSAGES": "الرسائل",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "جهات الاتصال",
       "CONVERSATIONS": "المحادثات",
-      "MESSAGES": "الرسائل"
+      "MESSAGES": "الرسائل",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/ar/settings.json b/app/javascript/dashboard/i18n/locale/ar/settings.json
index bcb62029d..12c0a003d 100644
--- a/app/javascript/dashboard/i18n/locale/ar/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ar/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "رمز المصادقة",
         "NOTE": "يمكن استخدام هذا رمز المصادقة إذا كنت تبني تطبيقات API للتكامل مع Chatwoot",
-        "COPY": "نسخ"
+        "COPY": "نسخ",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "غير متصل"
         },
         "SET_AVAILABILITY_SUCCESS": "تم تعيين التوافر بنجاح",
-        "SET_AVAILABILITY_ERROR": "تعذر تعيين التوافر، الرجاء المحاولة مرة أخرى"
+        "SET_AVAILABILITY_ERROR": "تعذر تعيين التوافر، الرجاء المحاولة مرة أخرى",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "عنوان البريد الإلكتروني الخاص بك",
@@ -280,6 +286,7 @@
     "REPORTS": "التقارير",
     "SETTINGS": "الإعدادات",
     "CONTACTS": "جهات الاتصال",
+    "ACTIVE": "مفعل",
     "CAPTAIN": "قائد",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/az/agentBots.json b/app/javascript/dashboard/i18n/locale/az/agentBots.json
index 128cd1564..d3a0bb991 100644
--- a/app/javascript/dashboard/i18n/locale/az/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/az/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/az/auditLogs.json b/app/javascript/dashboard/i18n/locale/az/auditLogs.json
index 8194c667c..f85ad2a3e 100644
--- a/app/javascript/dashboard/i18n/locale/az/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/az/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/az/contact.json b/app/javascript/dashboard/i18n/locale/az/contact.json
index 9147c24b1..b4d640f7f 100644
--- a/app/javascript/dashboard/i18n/locale/az/contact.json
+++ b/app/javascript/dashboard/i18n/locale/az/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contacts",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Message",
       "SEND_MESSAGE": "Send message",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Confirm Deletion",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Yes, Delete",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/az/conversation.json b/app/javascript/dashboard/i18n/locale/az/conversation.json
index da2f64b01..c047f17ad 100644
--- a/app/javascript/dashboard/i18n/locale/az/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/az/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Open",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "More",
       "CLOSE": "Close",
       "DETAILS": "details",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Delete"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "Previous Conversations",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/az/general.json b/app/javascript/dashboard/i18n/locale/az/general.json
index 78e97db90..129fb239a 100644
--- a/app/javascript/dashboard/i18n/locale/az/general.json
+++ b/app/javascript/dashboard/i18n/locale/az/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Search",
       "EMPTY_STATE": "No results found"
-    }
+    },
+    "CLOSE": "Close"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/az/generalSettings.json b/app/javascript/dashboard/i18n/locale/az/generalSettings.json
index 7da76df18..c0c4d247d 100644
--- a/app/javascript/dashboard/i18n/locale/az/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/az/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Account name",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/az/integrations.json b/app/javascript/dashboard/i18n/locale/az/integrations.json
index 0e3c46b97..43de9b65d 100644
--- a/app/javascript/dashboard/i18n/locale/az/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/az/integrations.json
@@ -318,11 +318,18 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "Cancel"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,12 +337,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +361,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/az/report.json b/app/javascript/dashboard/i18n/locale/az/report.json
index 294ca2e7b..7c42fdfba 100644
--- a/app/javascript/dashboard/i18n/locale/az/report.json
+++ b/app/javascript/dashboard/i18n/locale/az/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Loading chart data...",
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "Inbox",
     "AGENT": "Agent",
     "TEAM": "Team",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/az/search.json b/app/javascript/dashboard/i18n/locale/az/search.json
index 3cb566813..e8510ab97 100644
--- a/app/javascript/dashboard/i18n/locale/az/search.json
+++ b/app/javascript/dashboard/i18n/locale/az/search.json
@@ -4,12 +4,14 @@
       "ALL": "All",
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/az/settings.json b/app/javascript/dashboard/i18n/locale/az/settings.json
index 10a21245b..219041d75 100644
--- a/app/javascript/dashboard/i18n/locale/az/settings.json
+++ b/app/javascript/dashboard/i18n/locale/az/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy"
+        "COPY": "Copy",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Your email address",
@@ -280,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Settings",
     "CONTACTS": "Contacts",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/bg/agentBots.json b/app/javascript/dashboard/i18n/locale/bg/agentBots.json
index b90f164d1..aeb619327 100644
--- a/app/javascript/dashboard/i18n/locale/bg/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/bg/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/bg/auditLogs.json b/app/javascript/dashboard/i18n/locale/bg/auditLogs.json
index b1b35c73b..eb0288402 100644
--- a/app/javascript/dashboard/i18n/locale/bg/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/bg/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/bg/contact.json b/app/javascript/dashboard/i18n/locale/bg/contact.json
index a60b65797..cf08ef7e7 100644
--- a/app/javascript/dashboard/i18n/locale/bg/contact.json
+++ b/app/javascript/dashboard/i18n/locale/bg/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Контакти",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Съобщение",
       "SEND_MESSAGE": "Изпрати съобщение",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Изтриване на контакта",
       "DELETE_DIALOG": {
         "TITLE": "Потвърди изтриването",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Да, изтрий",
         "API": {
           "SUCCESS_MESSAGE": "Контакта е изтрит успешно",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Няма контакти отговарящи на търсенети ви 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/bg/conversation.json b/app/javascript/dashboard/i18n/locale/bg/conversation.json
index b11ecc167..e19af9bd2 100644
--- a/app/javascript/dashboard/i18n/locale/bg/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/bg/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Отворен",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "More",
       "CLOSE": "Close",
       "DETAILS": "details",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Изтрий"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "Предишни разговори",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/bg/general.json b/app/javascript/dashboard/i18n/locale/bg/general.json
index 4c2c5bfa2..49598a20a 100644
--- a/app/javascript/dashboard/i18n/locale/bg/general.json
+++ b/app/javascript/dashboard/i18n/locale/bg/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Търсене",
       "EMPTY_STATE": "Няма намерени резултати"
-    }
+    },
+    "CLOSE": "Close"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/bg/generalSettings.json b/app/javascript/dashboard/i18n/locale/bg/generalSettings.json
index 73060096b..62e7c15d1 100644
--- a/app/javascript/dashboard/i18n/locale/bg/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/bg/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Account name",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/bg/integrations.json b/app/javascript/dashboard/i18n/locale/bg/integrations.json
index 67ba67f7b..f5392e1fb 100644
--- a/app/javascript/dashboard/i18n/locale/bg/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/bg/integrations.json
@@ -318,11 +318,18 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "Отмени"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,12 +337,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Изпрати съобщение...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +361,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Описание",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/bg/report.json b/app/javascript/dashboard/i18n/locale/bg/report.json
index 027a44e78..1b877b0a1 100644
--- a/app/javascript/dashboard/i18n/locale/bg/report.json
+++ b/app/javascript/dashboard/i18n/locale/bg/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Loading chart data...",
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "Входяща кутия",
     "AGENT": "Агент",
     "TEAM": "Team",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/bg/search.json b/app/javascript/dashboard/i18n/locale/bg/search.json
index b74e66b13..a8fbc9775 100644
--- a/app/javascript/dashboard/i18n/locale/bg/search.json
+++ b/app/javascript/dashboard/i18n/locale/bg/search.json
@@ -4,12 +4,14 @@
       "ALL": "Всички",
       "CONTACTS": "Контакти",
       "CONVERSATIONS": "Разговори",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Контакти",
       "CONVERSATIONS": "Разговори",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/bg/settings.json b/app/javascript/dashboard/i18n/locale/bg/settings.json
index 24674fdb6..e0efe78d1 100644
--- a/app/javascript/dashboard/i18n/locale/bg/settings.json
+++ b/app/javascript/dashboard/i18n/locale/bg/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy"
+        "COPY": "Copy",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Your email address",
@@ -280,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Settings",
     "CONTACTS": "Контакти",
+    "ACTIVE": "Активен",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/ca/agentBots.json b/app/javascript/dashboard/i18n/locale/ca/agentBots.json
index b2f3cc7cd..a7d3e02df 100644
--- a/app/javascript/dashboard/i18n/locale/ca/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/ca/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "No s'ha pogut actualitzar el bot. Torneu-ho a provar."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Token d'accés",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/ca/auditLogs.json b/app/javascript/dashboard/i18n/locale/ca/auditLogs.json
index 393f7409f..17d4d02ac 100644
--- a/app/javascript/dashboard/i18n/locale/ca/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/ca/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ca/contact.json b/app/javascript/dashboard/i18n/locale/ca/contact.json
index 7a303fe6f..ee6bef2ca 100644
--- a/app/javascript/dashboard/i18n/locale/ca/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ca/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contactes",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Missatge",
       "SEND_MESSAGE": "Envia missatge",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Contacte esborrat",
       "DELETE_DIALOG": {
         "TITLE": "Confirma l'esborrat",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Si, esborra",
         "API": {
           "SUCCESS_MESSAGE": "Contacte esborrat correctament",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No hi ha cap contacte que coincideixi amb la vostra cerca 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/ca/conversation.json b/app/javascript/dashboard/i18n/locale/ca/conversation.json
index 227be100f..088dc2331 100644
--- a/app/javascript/dashboard/i18n/locale/ca/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/ca/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resoldre",
       "REOPEN_ACTION": "Tornar a obrir",
       "OPEN_ACTION": "Obrir",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Més",
       "CLOSE": "Tanca",
       "DETAILS": "detalls",
@@ -117,6 +118,11 @@
         "FAILED": "No s'ha pogut canviar la prioritat. Si us plau, torna-ho a provar."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Esborrar"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Marca com a pendent",
       "RESOLVED": "Marca com a resolt",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assigna etiqueta",
       "AGENTS_LOADING": "S'estan carregant els agents...",
       "ASSIGN_TEAM": "Assigna un equip",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Id de conversa {conversationId} assignat a \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "L'etiqueta s'ha assignat correctament",
     "ASSIGN_LABEL_FAILED": "L'assignació d'etiquetes ha fallat",
     "CHANGE_TEAM": "L'equip de conversa ha canviat",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "El fitxer supera el límit de {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB fitxers adjunts",
     "MESSAGE_ERROR": "No es pot enviar aquest missatge, torna-ho a provar més tard",
     "SENT_BY": "Enviat per:",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "Atributs de contacte",
       "PREVIOUS_CONVERSATION": "Converses prèvies",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/ca/general.json b/app/javascript/dashboard/i18n/locale/ca/general.json
index d0c48ce7e..02e697397 100644
--- a/app/javascript/dashboard/i18n/locale/ca/general.json
+++ b/app/javascript/dashboard/i18n/locale/ca/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Cercar",
       "EMPTY_STATE": "No s'ha trobat agents"
-    }
+    },
+    "CLOSE": "Tanca"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ca/generalSettings.json b/app/javascript/dashboard/i18n/locale/ca/generalSettings.json
index 9abfc8245..ac8714d6e 100644
--- a/app/javascript/dashboard/i18n/locale/ca/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ca/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Nom del compte",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/ca/integrations.json b/app/javascript/dashboard/i18n/locale/ca/integrations.json
index 5190d1e70..66be524d4 100644
--- a/app/javascript/dashboard/i18n/locale/ca/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ca/integrations.json
@@ -318,11 +318,18 @@
         "SUCCESS": "S'ha desenllaçat la issue correctament",
         "ERROR": "S'ha produït un error en desenllaçar la issue, torna-ho a provar"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Sí, esborra",
         "CANCEL": "Cancel·la"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,12 +337,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Envia missatge...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "Tu",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +361,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "Pots canviar o cancel·lar el teu pla en qualsevol moment"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Posa't en contacte amb el vostre administrador per obtenir l'actualització."
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Descripció",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/ca/report.json b/app/javascript/dashboard/i18n/locale/ca/report.json
index eca72aa59..de1ce143b 100644
--- a/app/javascript/dashboard/i18n/locale/ca/report.json
+++ b/app/javascript/dashboard/i18n/locale/ca/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Visió general de les etiquetes",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "S'estan carregant dades del gràfic...",
     "NO_ENOUGH_DATA": "No hem rebut suficients punts de dades per generar l'informe. Torneu-ho a provar més endavant.",
     "DOWNLOAD_LABEL_REPORTS": "Descarregar Informes d'etiquetes",
@@ -559,6 +560,7 @@
     "INBOX": "Safata d'entrada",
     "AGENT": "Agent",
     "TEAM": "Equip",
+    "LABEL": "Etiqueta",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/ca/search.json b/app/javascript/dashboard/i18n/locale/ca/search.json
index 6cdace7cc..599d13a78 100644
--- a/app/javascript/dashboard/i18n/locale/ca/search.json
+++ b/app/javascript/dashboard/i18n/locale/ca/search.json
@@ -4,12 +4,14 @@
       "ALL": "Totes",
       "CONTACTS": "Contactes",
       "CONVERSATIONS": "Converses",
-      "MESSAGES": "Missatges"
+      "MESSAGES": "Missatges",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contactes",
       "CONVERSATIONS": "Converses",
-      "MESSAGES": "Missatges"
+      "MESSAGES": "Missatges",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/ca/settings.json b/app/javascript/dashboard/i18n/locale/ca/settings.json
index 3b14a74f6..1bca3d869 100644
--- a/app/javascript/dashboard/i18n/locale/ca/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ca/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Token d'accés",
         "NOTE": "Aquest token es pot utilitzar si creeu una integració basada en l'API",
-        "COPY": "Copia"
+        "COPY": "Copia",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Fora de línia"
         },
         "SET_AVAILABILITY_SUCCESS": "La disponibilitat s'ha establert correctament",
-        "SET_AVAILABILITY_ERROR": "No s'ha pogut establir la disponibilitat, torna-ho a provar"
+        "SET_AVAILABILITY_ERROR": "No s'ha pogut establir la disponibilitat, torna-ho a provar",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "La teva adreça de correu electrònic",
@@ -280,6 +286,7 @@
     "REPORTS": "Informes",
     "SETTINGS": "Configuracions",
     "CONTACTS": "Contactes",
+    "ACTIVE": "Actiu",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/cs/agentBots.json b/app/javascript/dashboard/i18n/locale/cs/agentBots.json
index 9eca32a37..18ec3788b 100644
--- a/app/javascript/dashboard/i18n/locale/cs/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/cs/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Přístupový token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/cs/auditLogs.json b/app/javascript/dashboard/i18n/locale/cs/auditLogs.json
index d2d38b094..1620dab00 100644
--- a/app/javascript/dashboard/i18n/locale/cs/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/cs/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/cs/contact.json b/app/javascript/dashboard/i18n/locale/cs/contact.json
index 2318bb243..c18736ba5 100644
--- a/app/javascript/dashboard/i18n/locale/cs/contact.json
+++ b/app/javascript/dashboard/i18n/locale/cs/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Kontakty",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Zpráva",
       "SEND_MESSAGE": "Send message",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Potvrdit odstranění",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Ano, odstranit",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Vašemu hledání neodpovídají žádné kontakty 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/cs/conversation.json b/app/javascript/dashboard/i18n/locale/cs/conversation.json
index d5c999c58..a158b273f 100644
--- a/app/javascript/dashboard/i18n/locale/cs/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/cs/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Vyřešit",
       "REOPEN_ACTION": "Znovu otevřít",
       "OPEN_ACTION": "Otevřít",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Více",
       "CLOSE": "Zavřít",
       "DETAILS": "Podrobnosti",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Vymazat"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Označit jako nevyřízené",
       "RESOLVED": "Označit jako vyřešené",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Přiřadit štítek",
       "AGENTS_LOADING": "Načítání agentů...",
       "ASSIGN_TEAM": "Přiřadit tým",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Konverzace id {conversationId} přiřazena \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Štítek byl úspěšně přiřazen",
     "ASSIGN_LABEL_FAILED": "Přiřazení štítku se nezdařilo",
     "CHANGE_TEAM": "Tým konverzace se změnil",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Nepodařilo se odeslat tuto zprávu, zkuste to prosím později",
     "SENT_BY": "Odeslal:",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "Atributy kontaktu",
       "PREVIOUS_CONVERSATION": "Předchozí konverzace",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/cs/general.json b/app/javascript/dashboard/i18n/locale/cs/general.json
index a7a2af822..641bacba7 100644
--- a/app/javascript/dashboard/i18n/locale/cs/general.json
+++ b/app/javascript/dashboard/i18n/locale/cs/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Hledat",
       "EMPTY_STATE": "Žádné výsledky"
-    }
+    },
+    "CLOSE": "Zavřít"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/cs/generalSettings.json b/app/javascript/dashboard/i18n/locale/cs/generalSettings.json
index 796ff57ae..bd6c45169 100644
--- a/app/javascript/dashboard/i18n/locale/cs/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/cs/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Název účtu",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/cs/integrations.json b/app/javascript/dashboard/i18n/locale/cs/integrations.json
index 6b0c8772a..a7ff9afd9 100644
--- a/app/javascript/dashboard/i18n/locale/cs/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/cs/integrations.json
@@ -318,11 +318,18 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "Zrušit"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,12 +337,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "Vy",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +361,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/cs/report.json b/app/javascript/dashboard/i18n/locale/cs/report.json
index f90136fe4..24a2bcbc7 100644
--- a/app/javascript/dashboard/i18n/locale/cs/report.json
+++ b/app/javascript/dashboard/i18n/locale/cs/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Načítání dat mapy...",
     "NO_ENOUGH_DATA": "Pro vytvoření hlášení jsme neobdrželi dostatek dat, zkuste to prosím později.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "Inbox",
     "AGENT": "Agent",
     "TEAM": "Team",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/cs/search.json b/app/javascript/dashboard/i18n/locale/cs/search.json
index 1e9cebdb4..4da840c17 100644
--- a/app/javascript/dashboard/i18n/locale/cs/search.json
+++ b/app/javascript/dashboard/i18n/locale/cs/search.json
@@ -4,12 +4,14 @@
       "ALL": "Vše",
       "CONTACTS": "Kontakty",
       "CONVERSATIONS": "Konverzace",
-      "MESSAGES": "Zprávy"
+      "MESSAGES": "Zprávy",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Kontakty",
       "CONVERSATIONS": "Konverzace",
-      "MESSAGES": "Zprávy"
+      "MESSAGES": "Zprávy",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/cs/settings.json b/app/javascript/dashboard/i18n/locale/cs/settings.json
index 37d8b3f0a..b78f94028 100644
--- a/app/javascript/dashboard/i18n/locale/cs/settings.json
+++ b/app/javascript/dashboard/i18n/locale/cs/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Přístupový token",
         "NOTE": "Tento token může být použit při vytváření integrace založené na API",
-        "COPY": "Kopírovat"
+        "COPY": "Kopírovat",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Vaše e-mailová adresa",
@@ -280,6 +286,7 @@
     "REPORTS": "Zprávy",
     "SETTINGS": "Nastavení",
     "CONTACTS": "Kontakty",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/da/agentBots.json b/app/javascript/dashboard/i18n/locale/da/agentBots.json
index 07e2b6925..7b44f5897 100644
--- a/app/javascript/dashboard/i18n/locale/da/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/da/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Adgangs Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/da/auditLogs.json b/app/javascript/dashboard/i18n/locale/da/auditLogs.json
index 9c4726527..fdac019c5 100644
--- a/app/javascript/dashboard/i18n/locale/da/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/da/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/da/contact.json b/app/javascript/dashboard/i18n/locale/da/contact.json
index 87c116297..974bd97c3 100644
--- a/app/javascript/dashboard/i18n/locale/da/contact.json
+++ b/app/javascript/dashboard/i18n/locale/da/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Kontakter",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Besked",
       "SEND_MESSAGE": "Send besked",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Slet kontakt",
       "DELETE_DIALOG": {
         "TITLE": "Bekræft Sletning",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Ja, Slet",
         "API": {
           "SUCCESS_MESSAGE": "Kontakten blev slettet",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Ingen kontakter matcher din søgning 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/da/conversation.json b/app/javascript/dashboard/i18n/locale/da/conversation.json
index 90d49e509..34971059f 100644
--- a/app/javascript/dashboard/i18n/locale/da/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/da/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Løs",
       "REOPEN_ACTION": "Genåben",
       "OPEN_ACTION": "Åbn",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Mere",
       "CLOSE": "Luk",
       "DETAILS": "detaljer",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Slet"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Markér som afventende",
       "RESOLVED": "Marker som løst",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Tildel etiket",
       "AGENTS_LOADING": "Indlæser agenter...",
       "ASSIGN_TEAM": "Tildel team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Samtale id {conversationId} tildelt \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label tildelt",
     "ASSIGN_LABEL_FAILED": "Tildeling af etiket mislykkedes",
     "CHANGE_TEAM": "Samtaleholdet er ændret",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "Filen overskrider grænsen på {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} for vedhæftede filer",
     "MESSAGE_ERROR": "Kunne ikke sende denne besked, prøv igen senere",
     "SENT_BY": "Sendt af:",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "Kontakt Attributter",
       "PREVIOUS_CONVERSATION": "Tidligere Samtaler",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/da/general.json b/app/javascript/dashboard/i18n/locale/da/general.json
index 8e95993f4..bed7d78a1 100644
--- a/app/javascript/dashboard/i18n/locale/da/general.json
+++ b/app/javascript/dashboard/i18n/locale/da/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Søg",
       "EMPTY_STATE": "Ingen resultater fundet"
-    }
+    },
+    "CLOSE": "Luk"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/da/generalSettings.json b/app/javascript/dashboard/i18n/locale/da/generalSettings.json
index 24261f9b9..cd9fd33ad 100644
--- a/app/javascript/dashboard/i18n/locale/da/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/da/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Kontonavn",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/da/integrations.json b/app/javascript/dashboard/i18n/locale/da/integrations.json
index da3a5345a..5fd5643e5 100644
--- a/app/javascript/dashboard/i18n/locale/da/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/da/integrations.json
@@ -318,11 +318,18 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "Annuller"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,12 +337,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send besked...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "Dig",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +361,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Beskrivelse",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/da/report.json b/app/javascript/dashboard/i18n/locale/da/report.json
index 6036ee068..ca4874c85 100644
--- a/app/javascript/dashboard/i18n/locale/da/report.json
+++ b/app/javascript/dashboard/i18n/locale/da/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Oversigt Over Etiketter",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Indlæser diagramdata...",
     "NO_ENOUGH_DATA": "Vi har ikke modtaget nok datapunkter til at generere rapport. Prøv igen senere.",
     "DOWNLOAD_LABEL_REPORTS": "Download etiketrapporter",
@@ -559,6 +560,7 @@
     "INBOX": "Indbakke",
     "AGENT": "Agent",
     "TEAM": "Team",
+    "LABEL": "Etiketter",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/da/search.json b/app/javascript/dashboard/i18n/locale/da/search.json
index 91fe43db9..4605d432a 100644
--- a/app/javascript/dashboard/i18n/locale/da/search.json
+++ b/app/javascript/dashboard/i18n/locale/da/search.json
@@ -4,12 +4,14 @@
       "ALL": "Alle",
       "CONTACTS": "Kontakter",
       "CONVERSATIONS": "Samtaler",
-      "MESSAGES": "Beskeder"
+      "MESSAGES": "Beskeder",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Kontakter",
       "CONVERSATIONS": "Samtaler",
-      "MESSAGES": "Beskeder"
+      "MESSAGES": "Beskeder",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/da/settings.json b/app/javascript/dashboard/i18n/locale/da/settings.json
index 4fbd3fc84..e1286c6a4 100644
--- a/app/javascript/dashboard/i18n/locale/da/settings.json
+++ b/app/javascript/dashboard/i18n/locale/da/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Adgangs Token",
         "NOTE": "Denne token kan bruges, hvis du bygger en API-baseret integration",
-        "COPY": "Kopiér"
+        "COPY": "Kopiér",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Din e-mail adresse",
@@ -280,6 +286,7 @@
     "REPORTS": "Rapporter",
     "SETTINGS": "Indstillinger",
     "CONTACTS": "Kontakter",
+    "ACTIVE": "Aktiv",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/de/agentBots.json b/app/javascript/dashboard/i18n/locale/de/agentBots.json
index 68333c220..a5119b531 100644
--- a/app/javascript/dashboard/i18n/locale/de/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/de/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Der Bot konnte nicht aktualisiert werden, bitte versuche es später erneut."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Zugangstoken",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/de/auditLogs.json b/app/javascript/dashboard/i18n/locale/de/auditLogs.json
index 19dc9e016..6b4c17a47 100644
--- a/app/javascript/dashboard/i18n/locale/de/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/de/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/de/contact.json b/app/javascript/dashboard/i18n/locale/de/contact.json
index 5d322f739..ece7d0267 100644
--- a/app/javascript/dashboard/i18n/locale/de/contact.json
+++ b/app/javascript/dashboard/i18n/locale/de/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Kontakte",
       "SEARCH_TITLE": "Kontakte suchen",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Suchen...",
       "MESSAGE_BUTTON": "Nachricht",
       "SEND_MESSAGE": "Nachricht senden",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Twitter hinzufügen"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Kontakt löschen",
       "DELETE_DIALOG": {
         "TITLE": "Löschung bestätigen",
-        "DESCRIPTION": "Sind Sie sicher, dass Sie den Kontakt {contactName} löschen möchten?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Ja, löschen",
         "API": {
           "SUCCESS_MESSAGE": "Kontakt erfolgreich gelöscht",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Füge neue Kontakte hinzu, indem du auf den Button unten klickst",
       "BUTTON_LABEL": "Kontakt hinzufügen",
       "SEARCH_EMPTY_STATE_TITLE": "Keine Kontakte entsprechen Ihrer Suche 🔍",
-      "LIST_EMPTY_STATE_TITLE": "Keine Kontakte verfügbar in dieser Ansicht 📋"
+      "LIST_EMPTY_STATE_TITLE": "Keine Kontakte verfügbar in dieser Ansicht 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/de/conversation.json b/app/javascript/dashboard/i18n/locale/de/conversation.json
index e8f57be02..85db52360 100644
--- a/app/javascript/dashboard/i18n/locale/de/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/de/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Fall schließen",
       "REOPEN_ACTION": "Wieder öffnen",
       "OPEN_ACTION": "Öffnen",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Mehr",
       "CLOSE": "Schließen",
       "DETAILS": "Einzelheiten",
@@ -117,6 +118,11 @@
         "FAILED": "Priorität konnte nicht geändert werden. Bitte versuchen Sie es erneut."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Löschen"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Als ausstehend markieren",
       "RESOLVED": "Als gelöst markieren",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Label zuweisen",
       "AGENTS_LOADING": "Agenten werden geladen...",
       "ASSIGN_TEAM": "Team zuweisen",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Konversations-ID {conversationId} zugewiesen zu \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label erfolgreich zugewiesen",
     "ASSIGN_LABEL_FAILED": "Labelzuweisung fehlgeschlagen",
     "CHANGE_TEAM": "Das Konversationsteam hat sich geändert",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "Die Datei überschreitet das Anhangslimit von {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB",
     "MESSAGE_ERROR": "Nachricht konnte nicht gesendet werden, bitte versuchen Sie es später erneut",
     "SENT_BY": "Gesendet von:",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "Kontakt-Attribute",
       "PREVIOUS_CONVERSATION": "Vorherige Konversationen",
       "MACROS": "Makros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/de/general.json b/app/javascript/dashboard/i18n/locale/de/general.json
index 5915545e7..45baddf77 100644
--- a/app/javascript/dashboard/i18n/locale/de/general.json
+++ b/app/javascript/dashboard/i18n/locale/de/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Suchen",
       "EMPTY_STATE": "Keine Ergebnisse gefunden"
-    }
+    },
+    "CLOSE": "Schließen"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/de/generalSettings.json b/app/javascript/dashboard/i18n/locale/de/generalSettings.json
index 8427db1bc..2eccd68db 100644
--- a/app/javascript/dashboard/i18n/locale/de/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/de/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Einstellungen",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Kontobezeichnung",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/de/integrations.json b/app/javascript/dashboard/i18n/locale/de/integrations.json
index 77d6f154c..1b1f4df62 100644
--- a/app/javascript/dashboard/i18n/locale/de/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/de/integrations.json
@@ -318,11 +318,18 @@
         "SUCCESS": "Problem erfolgreich getrennt",
         "ERROR": "Beim Aufheben der Verknüpfung des Problems ist ein Fehler aufgetreten. Bitte versuchen Sie es erneut"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Sind Sie sicher, dass Sie die Integration löschen möchten?",
         "MESSAGE": "Sind Sie sicher, dass Sie die Integration löschen möchten?",
         "CONFIRM": "Ja, löschen",
         "CANCEL": "Stornieren"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,12 +337,17 @@
     "NAME": "Kapitän",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Probiere diese Prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Nachricht senden...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain denkt nach",
       "YOU": "Sie",
       "USE": "Verwenden",
       "RESET": "Zurücksetzen",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Assistent auswählen",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +361,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "Sie können Ihr Paket jederzeit ändern oder kündigen"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI Funktion ist nur mit einem kostenpflichtigen Tarif verfügbar.",
       "UPGRADE_PROMPT": "Tarif upgraden, um Zugang zu unseren Assistenten, Copilot und mehr zu erhalten.",
       "ASK_ADMIN": "Bitte kontaktieren Sie Ihren Administrator für das Upgrade."
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Beschreibung",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/de/report.json b/app/javascript/dashboard/i18n/locale/de/report.json
index 8292b26c1..4b760328b 100644
--- a/app/javascript/dashboard/i18n/locale/de/report.json
+++ b/app/javascript/dashboard/i18n/locale/de/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Label-Übersicht",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Diagrammdaten laden...",
     "NO_ENOUGH_DATA": "Wir haben nicht genügend Datenpunkte erhalten, um einen Bericht zu erstellen. Bitte versuchen Sie es später erneut.",
     "DOWNLOAD_LABEL_REPORTS": "Label-Berichte herunterladen",
@@ -559,6 +560,7 @@
     "INBOX": "Posteingang",
     "AGENT": "Agent",
     "TEAM": "Team",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/de/search.json b/app/javascript/dashboard/i18n/locale/de/search.json
index 50b00796b..562c63abe 100644
--- a/app/javascript/dashboard/i18n/locale/de/search.json
+++ b/app/javascript/dashboard/i18n/locale/de/search.json
@@ -4,12 +4,14 @@
       "ALL": "Alle",
       "CONTACTS": "Kontakte",
       "CONVERSATIONS": "Gespräche",
-      "MESSAGES": "Nachrichten"
+      "MESSAGES": "Nachrichten",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Kontakte",
       "CONVERSATIONS": "Gespräche",
-      "MESSAGES": "Nachrichten"
+      "MESSAGES": "Nachrichten",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/de/settings.json b/app/javascript/dashboard/i18n/locale/de/settings.json
index 3a96663fe..cedbf0189 100644
--- a/app/javascript/dashboard/i18n/locale/de/settings.json
+++ b/app/javascript/dashboard/i18n/locale/de/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Zugangstoken",
         "NOTE": "Dieses Token kann verwendet werden, wenn Sie eine API-basierte Integration erstellen",
-        "COPY": "Kopieren"
+        "COPY": "Kopieren",
+        "RESET": "Zurücksetzen",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Verfügbarkeit wurde erfolgreich gesetzt",
-        "SET_AVAILABILITY_ERROR": "Verfügbarkeit konnte nicht gesetzt werden, bitte versuchen Sie es erneut"
+        "SET_AVAILABILITY_ERROR": "Verfügbarkeit konnte nicht gesetzt werden, bitte versuchen Sie es erneut",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Deine Emailadresse",
@@ -280,6 +286,7 @@
     "REPORTS": "Berichte",
     "SETTINGS": "Einstellungen",
     "CONTACTS": "Kontakte",
+    "ACTIVE": "Aktiv",
     "CAPTAIN": "Kapitän",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/el/agentBots.json b/app/javascript/dashboard/i18n/locale/el/agentBots.json
index 2a18c9434..b2b475816 100644
--- a/app/javascript/dashboard/i18n/locale/el/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/el/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Κώδικας Πρόσβασης (Access Token)",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/el/auditLogs.json b/app/javascript/dashboard/i18n/locale/el/auditLogs.json
index 2b6308f8a..0cfee94b1 100644
--- a/app/javascript/dashboard/i18n/locale/el/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/el/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/el/contact.json b/app/javascript/dashboard/i18n/locale/el/contact.json
index 7a2bd6228..7cb18c39f 100644
--- a/app/javascript/dashboard/i18n/locale/el/contact.json
+++ b/app/javascript/dashboard/i18n/locale/el/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Επαφές",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Μήνυμα",
       "SEND_MESSAGE": "Αποστολή μηνύματος",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Διαγραφή Επαφής",
       "DELETE_DIALOG": {
         "TITLE": "Επιβεβαίωση Διαγραφής",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Ναι, Διέγραψε το",
         "API": {
           "SUCCESS_MESSAGE": "Η επαφή διαγράφηκε επιτυχώς",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Δεν υπάρχουν επαφές που να αντιστοιχούν με την αναζήτησή σας 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/el/conversation.json b/app/javascript/dashboard/i18n/locale/el/conversation.json
index ca914e4b5..ecfea2a9b 100644
--- a/app/javascript/dashboard/i18n/locale/el/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/el/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Επίλυση",
       "REOPEN_ACTION": "Επαναφορά",
       "OPEN_ACTION": "Ανοιχτές",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Περισσότερα",
       "CLOSE": "Κλείσιμο",
       "DETAILS": "Λεπτομέρειες",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Διαγραφή"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Σήμανση ως εκκρεμής",
       "RESOLVED": "Σήμανση ως επιλυμένου",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Εκχώρηση ετικέτας",
       "AGENTS_LOADING": "Φόρτωση πρακτόρων...",
       "ASSIGN_TEAM": "Ανάθεση ομάδας",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Η συνομιλία με αριθμό {conversationId} ανατέθηκε στον \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Επιτυχής εκχώρηση ετικέτας",
     "ASSIGN_LABEL_FAILED": "Η εκχώρηση ετικέτας απέτυχε",
     "CHANGE_TEAM": "Η ομάδα συνομιλίας άλλαξε",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "Το αρχείο υπερβαίνει το όριο συνημμένου {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE}",
     "MESSAGE_ERROR": "Δεν είναι δυνατή η αποστολή του μηνύματος, παρακαλώ προσπαθήστε ξανά αργότερα",
     "SENT_BY": "Αποστολή από:",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "Ιδιότητες Επαφής",
       "PREVIOUS_CONVERSATION": "Προηγούμενες συνομιλίες",
       "MACROS": "Μακροεντολές",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/el/general.json b/app/javascript/dashboard/i18n/locale/el/general.json
index a1f613aa7..215e07e89 100644
--- a/app/javascript/dashboard/i18n/locale/el/general.json
+++ b/app/javascript/dashboard/i18n/locale/el/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Αναζήτηση",
       "EMPTY_STATE": "Δεν βρέθηκαν αποτελέσματα"
-    }
+    },
+    "CLOSE": "Κλείσιμο"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/el/generalSettings.json b/app/javascript/dashboard/i18n/locale/el/generalSettings.json
index a2887abf8..028897002 100644
--- a/app/javascript/dashboard/i18n/locale/el/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/el/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Ονομασία Λογαριασμού",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/el/integrations.json b/app/javascript/dashboard/i18n/locale/el/integrations.json
index c8392f58d..0e48b011a 100644
--- a/app/javascript/dashboard/i18n/locale/el/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/el/integrations.json
@@ -318,11 +318,18 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "Άκυρο"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,12 +337,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Αποστολή μηνύματος...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +361,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Περιγραφή",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/el/report.json b/app/javascript/dashboard/i18n/locale/el/report.json
index 01a21e2ba..e301c95dc 100644
--- a/app/javascript/dashboard/i18n/locale/el/report.json
+++ b/app/javascript/dashboard/i18n/locale/el/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Επισκόπηση Ετικετών",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Φόρτωση δεδομένων γραφήματος...",
     "NO_ENOUGH_DATA": "Δεν έχουν ληφθεί αρκετά σημεία δεδομένων για την δημιουργία της αναφοράς, Παρακαλώ προσπαθήστε αργότερα.",
     "DOWNLOAD_LABEL_REPORTS": "Λήψη αναφορών ετικέτας",
@@ -559,6 +560,7 @@
     "INBOX": "Εισερχόμενα",
     "AGENT": "Πράκτορας",
     "TEAM": "Ομάδα",
+    "LABEL": "Ετικέτα",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/el/search.json b/app/javascript/dashboard/i18n/locale/el/search.json
index 4ac18bdaf..ab73f8a4f 100644
--- a/app/javascript/dashboard/i18n/locale/el/search.json
+++ b/app/javascript/dashboard/i18n/locale/el/search.json
@@ -4,12 +4,14 @@
       "ALL": "Όλες",
       "CONTACTS": "Επαφές",
       "CONVERSATIONS": "Συζητήσεις",
-      "MESSAGES": "Μηνύματα"
+      "MESSAGES": "Μηνύματα",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Επαφές",
       "CONVERSATIONS": "Συζητήσεις",
-      "MESSAGES": "Μηνύματα"
+      "MESSAGES": "Μηνύματα",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/el/settings.json b/app/javascript/dashboard/i18n/locale/el/settings.json
index 3ba8e18c4..fa6a645a7 100644
--- a/app/javascript/dashboard/i18n/locale/el/settings.json
+++ b/app/javascript/dashboard/i18n/locale/el/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Κώδικας Πρόσβασης (Access Token)",
         "NOTE": "Χρησιμοποιείται σε περίπτωση εξωτερικής ενοποίησης της εφαρμογής με κώδικα (API)",
-        "COPY": "Αντιγραφή"
+        "COPY": "Αντιγραφή",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Εκτός"
         },
         "SET_AVAILABILITY_SUCCESS": "Η διαθεσιμότητα ορίστηκε με επιτυχία",
-        "SET_AVAILABILITY_ERROR": "Αδυναμία ορισμού διαθεσιμότητας, παρακαλώ προσπαθήστε ξανά"
+        "SET_AVAILABILITY_ERROR": "Αδυναμία ορισμού διαθεσιμότητας, παρακαλώ προσπαθήστε ξανά",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Η διεύθυνση email",
@@ -280,6 +286,7 @@
     "REPORTS": "Αναφορές",
     "SETTINGS": "Ρυθμίσεις",
     "CONTACTS": "Επαφές",
+    "ACTIVE": "Ενεργή",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/en/auditLogs.json b/app/javascript/dashboard/i18n/locale/en/auditLogs.json
index 8194c667c..f85ad2a3e 100644
--- a/app/javascript/dashboard/i18n/locale/en/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/en/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/en/contact.json b/app/javascript/dashboard/i18n/locale/en/contact.json
index 4c599ffe8..4f0a27cae 100644
--- a/app/javascript/dashboard/i18n/locale/en/contact.json
+++ b/app/javascript/dashboard/i18n/locale/en/contact.json
@@ -286,6 +286,7 @@
     "HEADER": {
       "TITLE": "Contacts",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Message",
       "SEND_MESSAGE": "Send message",
@@ -560,7 +561,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
 
diff --git a/app/javascript/dashboard/i18n/locale/en/conversation.json b/app/javascript/dashboard/i18n/locale/en/conversation.json
index 26ec6dc16..c047f17ad 100644
--- a/app/javascript/dashboard/i18n/locale/en/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/en/conversation.json
@@ -118,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Delete"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -134,6 +139,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -208,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
@@ -300,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "Previous Conversations",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/en/generalSettings.json b/app/javascript/dashboard/i18n/locale/en/generalSettings.json
index 7da76df18..c0c4d247d 100644
--- a/app/javascript/dashboard/i18n/locale/en/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/en/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Account name",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/en/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/en/inboxMgmt.json
index cc0fe4b33..be7a6f2f9 100644
--- a/app/javascript/dashboard/i18n/locale/en/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/en/inboxMgmt.json
@@ -268,6 +268,46 @@
           "ERROR_MESSAGE": "We were not able to save the WhatsApp channel"
         }
       },
+      "VOICE": {
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "PHONE_NUMBER": {
+          "LABEL": "Phone Number",
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "Account SID",
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "Auth Token",
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
+          },
+          "API_KEY_SID": {
+            "LABEL": "API Key SID",
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "API Key Secret",
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Enter your Twilio TwiML App SID (starts with AP)",
+            "REQUIRED": "TwiML App SID is required"
+          }
+        },
+        "SUBMIT_BUTTON": "Create Voice Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "API Channel",
         "DESC": "Integrate with API channel and start supporting your customers.",
@@ -789,7 +829,8 @@
       "TELEGRAM": "Telegram",
       "LINE": "Line",
       "API": "API Channel",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voice"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/en/integrations.json b/app/javascript/dashboard/i18n/locale/en/integrations.json
index e68e91bc7..41f63d0a2 100644
--- a/app/javascript/dashboard/i18n/locale/en/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/en/integrations.json
@@ -315,11 +315,18 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "Cancel"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -328,6 +335,9 @@
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
       "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
@@ -348,6 +358,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -381,6 +399,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -518,6 +537,8 @@
         "CONVERSATION": "Conversation #{id}"
       },
       "SELECTED": "{count} selected",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
       "BULK_APPROVE_BUTTON": "Approve",
       "BULK_DELETE_BUTTON": "Delete",
       "BULK_APPROVE": {
diff --git a/app/javascript/dashboard/i18n/locale/en/report.json b/app/javascript/dashboard/i18n/locale/en/report.json
index 294ca2e7b..7c42fdfba 100644
--- a/app/javascript/dashboard/i18n/locale/en/report.json
+++ b/app/javascript/dashboard/i18n/locale/en/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Loading chart data...",
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "Inbox",
     "AGENT": "Agent",
     "TEAM": "Team",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/en/settings.json b/app/javascript/dashboard/i18n/locale/en/settings.json
index 81b9c8a78..219041d75 100644
--- a/app/javascript/dashboard/i18n/locale/en/settings.json
+++ b/app/javascript/dashboard/i18n/locale/en/settings.json
@@ -286,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Settings",
     "CONTACTS": "Contacts",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/es/agentBots.json b/app/javascript/dashboard/i18n/locale/es/agentBots.json
index 8c1949fa0..512bbf7dd 100644
--- a/app/javascript/dashboard/i18n/locale/es/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/es/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "No se pudo actualizar el bot, por favor inténtalo de nuevo más tarde."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Token de acceso",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/es/auditLogs.json b/app/javascript/dashboard/i18n/locale/es/auditLogs.json
index 322cbdfe3..f74178fce 100644
--- a/app/javascript/dashboard/i18n/locale/es/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/es/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} actualizó la configuración de la cuenta (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/es/contact.json b/app/javascript/dashboard/i18n/locale/es/contact.json
index bfb4b880b..41ee73d66 100644
--- a/app/javascript/dashboard/i18n/locale/es/contact.json
+++ b/app/javascript/dashboard/i18n/locale/es/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contactos",
       "SEARCH_TITLE": "Buscar contactos",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Buscar...",
       "MESSAGE_BUTTON": "Mensaje",
       "SEND_MESSAGE": "Enviar mensaje",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Agregar Twitter/X"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Eliminar contacto",
       "DELETE_DIALOG": {
         "TITLE": "Confirmar eliminación",
-        "DESCRIPTION": "¿Estás seguro de que quieres eliminar este contacto {contactName}?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Sí, eliminar",
         "API": {
           "SUCCESS_MESSAGE": "Contacto eliminado correctamente",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Empieza a añadir nuevos contactos haciendo clic en el botón de abajo",
       "BUTTON_LABEL": "Añadir contacto",
       "SEARCH_EMPTY_STATE_TITLE": "No hay contactos que coincidan con tu búsqueda 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No hay contactos disponibles en esta vista 📋"
+      "LIST_EMPTY_STATE_TITLE": "No hay contactos disponibles en esta vista 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/es/conversation.json b/app/javascript/dashboard/i18n/locale/es/conversation.json
index d871a7de5..3733925eb 100644
--- a/app/javascript/dashboard/i18n/locale/es/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/es/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolver",
       "REOPEN_ACTION": "Reabrir",
       "OPEN_ACTION": "Abrir",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Más",
       "CLOSE": "Cerrar",
       "DETAILS": "detalles",
@@ -117,6 +118,11 @@
         "FAILED": "No se pudo cambiar la prioridad. Por favor, inténtelo de nuevo."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Eliminar"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Marcar como pendiente",
       "RESOLVED": "Marcar como resuelto",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Asignar etiqueta",
       "AGENTS_LOADING": "Cargando agentes...",
       "ASSIGN_TEAM": "Asignar equipo",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "ID de conversación {conversationId} asignado a \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Etiqueta asignada correctamente",
     "ASSIGN_LABEL_FAILED": "No se ha podido asignar la etiqueta",
     "CHANGE_TEAM": "Equipo de conversación cambiado",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "El archivo supera el límite de archivos adjuntos de {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB",
     "MESSAGE_ERROR": "No se puede enviar este mensaje, por favor inténtalo de nuevo más tarde",
     "SENT_BY": "Enviado por:",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "Atributos de contacto",
       "PREVIOUS_CONVERSATION": "Conversaciones anteriores",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/es/general.json b/app/javascript/dashboard/i18n/locale/es/general.json
index 20d218464..84e57dae6 100644
--- a/app/javascript/dashboard/i18n/locale/es/general.json
+++ b/app/javascript/dashboard/i18n/locale/es/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Buscar",
       "EMPTY_STATE": "No se encontraron resultados"
-    }
+    },
+    "CLOSE": "Cerrar"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/es/generalSettings.json b/app/javascript/dashboard/i18n/locale/es/generalSettings.json
index 5812fe5dd..ce462c715 100644
--- a/app/javascript/dashboard/i18n/locale/es/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/es/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferencias",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Nombre de cuenta",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/es/integrations.json b/app/javascript/dashboard/i18n/locale/es/integrations.json
index 905226810..d9abe6c63 100644
--- a/app/javascript/dashboard/i18n/locale/es/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/es/integrations.json
@@ -318,11 +318,18 @@
         "SUCCESS": "Problema desvinculado con éxito",
         "ERROR": "Se ha producido un error al desvincular el problema, inténtelo de nuevo"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Sí, eliminar",
         "CANCEL": "Cancelar"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,12 +337,17 @@
     "NAME": "Capitán",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Prueba estas sugerencias",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Enviar mensaje...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "Tú",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +361,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "Puede cambiar o cancelar su plan en cualquier momento"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Por favor, comuníquese con su administrador para la actualización."
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Descripción",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/es/report.json b/app/javascript/dashboard/i18n/locale/es/report.json
index 19a0edfd0..316500a3a 100644
--- a/app/javascript/dashboard/i18n/locale/es/report.json
+++ b/app/javascript/dashboard/i18n/locale/es/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Resumen de etiquetas",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Cargando datos del gráfico...",
     "NO_ENOUGH_DATA": "No hemos recibido suficientes puntos de datos para generar el informe. Inténtalo de nuevo más tarde.",
     "DOWNLOAD_LABEL_REPORTS": "Descargar reportes de etiquetas",
@@ -559,6 +560,7 @@
     "INBOX": "Bandeja de entrada",
     "AGENT": "Agente",
     "TEAM": "Equipo",
+    "LABEL": "Etiqueta",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/es/search.json b/app/javascript/dashboard/i18n/locale/es/search.json
index 835bccc2a..99e3bd070 100644
--- a/app/javascript/dashboard/i18n/locale/es/search.json
+++ b/app/javascript/dashboard/i18n/locale/es/search.json
@@ -4,12 +4,14 @@
       "ALL": "Todos",
       "CONTACTS": "Contactos",
       "CONVERSATIONS": "Conversaciones",
-      "MESSAGES": "Mensajes"
+      "MESSAGES": "Mensajes",
+      "ARTICLES": "Artículos"
     },
     "SECTION": {
       "CONTACTS": "Contactos",
       "CONVERSATIONS": "Conversaciones",
-      "MESSAGES": "Mensajes"
+      "MESSAGES": "Mensajes",
+      "ARTICLES": "Artículos"
     },
     "VIEW_MORE": "Ver más",
     "LOAD_MORE": "Cargar más",
diff --git a/app/javascript/dashboard/i18n/locale/es/settings.json b/app/javascript/dashboard/i18n/locale/es/settings.json
index de17a00f9..f9958dfe9 100644
--- a/app/javascript/dashboard/i18n/locale/es/settings.json
+++ b/app/javascript/dashboard/i18n/locale/es/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Token de acceso",
         "NOTE": "Este token puede ser usado si estás construyendo una integración basada en API",
-        "COPY": "Copiar"
+        "COPY": "Copiar",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Alertas de audio",
@@ -185,7 +190,8 @@
           "OFFLINE": "Desconectado"
         },
         "SET_AVAILABILITY_SUCCESS": "La disponibilidad se ha establecido con éxito",
-        "SET_AVAILABILITY_ERROR": "No se pudo establecer la disponibilidad, inténtelo de nuevo"
+        "SET_AVAILABILITY_ERROR": "No se pudo establecer la disponibilidad, inténtelo de nuevo",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Tu dirección de correo",
@@ -280,6 +286,7 @@
     "REPORTS": "Informes",
     "SETTINGS": "Ajustes",
     "CONTACTS": "Contactos",
+    "ACTIVE": "Activo",
     "CAPTAIN": "Capitán",
     "CAPTAIN_ASSISTANTS": "Asistentes",
     "CAPTAIN_DOCUMENTS": "Documentos",
diff --git a/app/javascript/dashboard/i18n/locale/fa/agentBots.json b/app/javascript/dashboard/i18n/locale/fa/agentBots.json
index b62a645ee..e5af6099c 100644
--- a/app/javascript/dashboard/i18n/locale/fa/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/fa/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "ربات بروز رسانی نشد، لطفا دوباره امتحان کنید."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "توکن دسترسی",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/fa/auditLogs.json b/app/javascript/dashboard/i18n/locale/fa/auditLogs.json
index e53abfbfb..0b3f78a44 100644
--- a/app/javascript/dashboard/i18n/locale/fa/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/fa/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/fa/contact.json b/app/javascript/dashboard/i18n/locale/fa/contact.json
index 832acbeab..3f8940c0e 100644
--- a/app/javascript/dashboard/i18n/locale/fa/contact.json
+++ b/app/javascript/dashboard/i18n/locale/fa/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "مخاطبین",
       "SEARCH_TITLE": "جستجوی مخاطبین",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "جستجو...",
       "MESSAGE_BUTTON": "پیام",
       "SEND_MESSAGE": "ارسال پیام",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "حذف مخاطب",
       "DELETE_DIALOG": {
         "TITLE": "تاییدیه حذف",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "بله، حذف شود",
         "API": {
           "SUCCESS_MESSAGE": "مخاطب با موفقیت حذف شد",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "هیچ مخاطبی با جستجوی شما مطابقت ندارد 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/fa/conversation.json b/app/javascript/dashboard/i18n/locale/fa/conversation.json
index 844a928d4..ef92db5b0 100644
--- a/app/javascript/dashboard/i18n/locale/fa/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/fa/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "حل شد",
       "REOPEN_ACTION": "دوباره باز کنید",
       "OPEN_ACTION": "باز",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "بیشتر",
       "CLOSE": "بستن",
       "DETAILS": "جزئیات",
@@ -117,6 +118,11 @@
         "FAILED": "تغییر اولویت گفتگو با موفقیت انجام نشد. لطفا دوباره تلاش نمایید."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "حذف"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "علامت گذاری به عنوان در انتظار",
       "RESOLVED": "علامت زدن به عنوان حل شده",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "برچسب اختصاص دهید",
       "AGENTS_LOADING": "بارگذاری اپراتور ها...",
       "ASSIGN_TEAM": "تیم را تعیین کنید",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "شناسه مکالمه {conversationId} به \"{agentName}\" اختصاص داده شد",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "برچسب با موفقیت تخصیص یافت",
     "ASSIGN_LABEL_FAILED": "تخصیص برچسب ناموفق بود",
     "CHANGE_TEAM": "تیم مکالمه تغییر کرد",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "پرونده از حد مجاز پیوست {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} مگابایت بیشتر است",
     "MESSAGE_ERROR": "ارسال این پیام امکان پذیر نیست ، لطفاً بعداً دوباره امتحان کنید",
     "SENT_BY": "ارسال شده توسط:",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "ویژگی‌های تماس",
       "PREVIOUS_CONVERSATION": "گفتگوهای قبلی",
       "MACROS": "ماکروها",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/fa/general.json b/app/javascript/dashboard/i18n/locale/fa/general.json
index a4b6d9d88..d04980558 100644
--- a/app/javascript/dashboard/i18n/locale/fa/general.json
+++ b/app/javascript/dashboard/i18n/locale/fa/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "جستجو",
       "EMPTY_STATE": "نتیجه‌ای یافت نشد"
-    }
+    },
+    "CLOSE": "بستن"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/fa/generalSettings.json b/app/javascript/dashboard/i18n/locale/fa/generalSettings.json
index d902a227d..9d0e398f9 100644
--- a/app/javascript/dashboard/i18n/locale/fa/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/fa/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "۳۰",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "تنظیمات",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "نام حساب‌کاربری",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/fa/integrations.json b/app/javascript/dashboard/i18n/locale/fa/integrations.json
index 9ee1fc854..2e1b4d38e 100644
--- a/app/javascript/dashboard/i18n/locale/fa/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/fa/integrations.json
@@ -318,11 +318,18 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "بله، حذف شود",
         "CANCEL": "انصراف"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,12 +337,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "ارسال پیام...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "شما",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +361,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "لطفاً برای ارتقا با ادمین خود تماس بگیرید."
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "توضیحات",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/fa/report.json b/app/javascript/dashboard/i18n/locale/fa/report.json
index 61630d9c8..b1a4aa3b7 100644
--- a/app/javascript/dashboard/i18n/locale/fa/report.json
+++ b/app/javascript/dashboard/i18n/locale/fa/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "نمای کلی برچسب ها",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "در حال دریافت اطلاعات...",
     "NO_ENOUGH_DATA": "متاسفانه اطلاعات کافی دریافت نشد، لطفا بعدا دوباره امتحان کنید",
     "DOWNLOAD_LABEL_REPORTS": "دانلود گزارش برچسب ها",
@@ -559,6 +560,7 @@
     "INBOX": "صندوق ورودی",
     "AGENT": "ایجنت",
     "TEAM": "تیم‌",
+    "LABEL": "برچسب",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/fa/search.json b/app/javascript/dashboard/i18n/locale/fa/search.json
index 105e2a493..d2b9fbc8f 100644
--- a/app/javascript/dashboard/i18n/locale/fa/search.json
+++ b/app/javascript/dashboard/i18n/locale/fa/search.json
@@ -4,12 +4,14 @@
       "ALL": "همه",
       "CONTACTS": "مخاطبین",
       "CONVERSATIONS": "گفتگوها",
-      "MESSAGES": "پیام‌ها"
+      "MESSAGES": "پیام‌ها",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "مخاطبین",
       "CONVERSATIONS": "گفتگوها",
-      "MESSAGES": "پیام‌ها"
+      "MESSAGES": "پیام‌ها",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/fa/settings.json b/app/javascript/dashboard/i18n/locale/fa/settings.json
index 2e0b262c0..4a037f3ad 100644
--- a/app/javascript/dashboard/i18n/locale/fa/settings.json
+++ b/app/javascript/dashboard/i18n/locale/fa/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "توکن دسترسی",
         "NOTE": "از این توکن برای دسترسی از طریق API استفاده می‌شود",
-        "COPY": "کپی"
+        "COPY": "کپی",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "آفلاین"
         },
         "SET_AVAILABILITY_SUCCESS": "در دسترس بودن با موفقیت تنظیم شد",
-        "SET_AVAILABILITY_ERROR": "در دسترس بودن تنظیم نشد، لطفا دوباره امتحان کنید"
+        "SET_AVAILABILITY_ERROR": "در دسترس بودن تنظیم نشد، لطفا دوباره امتحان کنید",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "ایمیل شما",
@@ -280,6 +286,7 @@
     "REPORTS": "گزارشات",
     "SETTINGS": "تنظیمات",
     "CONTACTS": "مخاطبین",
+    "ACTIVE": "فعال",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/fi/agentBots.json b/app/javascript/dashboard/i18n/locale/fi/agentBots.json
index 25d68bd61..eae68ec01 100644
--- a/app/javascript/dashboard/i18n/locale/fi/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/fi/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/fi/auditLogs.json b/app/javascript/dashboard/i18n/locale/fi/auditLogs.json
index 82a9bcf33..67a9ae2e8 100644
--- a/app/javascript/dashboard/i18n/locale/fi/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/fi/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/fi/contact.json b/app/javascript/dashboard/i18n/locale/fi/contact.json
index bbc7b00e4..969c21162 100644
--- a/app/javascript/dashboard/i18n/locale/fi/contact.json
+++ b/app/javascript/dashboard/i18n/locale/fi/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Yhteystiedot",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Viesti",
       "SEND_MESSAGE": "Lähetä viesti",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Poista yhteystieto",
       "DELETE_DIALOG": {
         "TITLE": "Vahvista poistaminen",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Kyllä, poista",
         "API": {
           "SUCCESS_MESSAGE": "Yhteystiedon poistaminen onnistui",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Ei hakua vastaavia yhteystietoja 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/fi/conversation.json b/app/javascript/dashboard/i18n/locale/fi/conversation.json
index b9a0d066e..3c91f2c2c 100644
--- a/app/javascript/dashboard/i18n/locale/fi/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/fi/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Ratkaise",
       "REOPEN_ACTION": "Uudelleenavaa",
       "OPEN_ACTION": "Avaa",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Näytä",
       "CLOSE": "Sulje",
       "DETAILS": "tiedot",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Poista"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Lähettäjä:",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "Yhteystiedon määritteet",
       "PREVIOUS_CONVERSATION": "Edelliset keskustelut",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/fi/general.json b/app/javascript/dashboard/i18n/locale/fi/general.json
index 3a3e20797..2a2a267c7 100644
--- a/app/javascript/dashboard/i18n/locale/fi/general.json
+++ b/app/javascript/dashboard/i18n/locale/fi/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Etsi",
       "EMPTY_STATE": "Tuloksia ei löytynyt"
-    }
+    },
+    "CLOSE": "Sulje"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/fi/generalSettings.json b/app/javascript/dashboard/i18n/locale/fi/generalSettings.json
index 2e1235069..a25c64396 100644
--- a/app/javascript/dashboard/i18n/locale/fi/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/fi/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Asetukset",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Tilin nimi",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/fi/integrations.json b/app/javascript/dashboard/i18n/locale/fi/integrations.json
index 1d7ec60c0..491f7c768 100644
--- a/app/javascript/dashboard/i18n/locale/fi/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/fi/integrations.json
@@ -318,11 +318,18 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "Peruuta"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,12 +337,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Lähetä viesti...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "Sinä",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +361,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Kuvaus",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/fi/report.json b/app/javascript/dashboard/i18n/locale/fi/report.json
index 5e56fcbd9..6f5f5cf58 100644
--- a/app/javascript/dashboard/i18n/locale/fi/report.json
+++ b/app/javascript/dashboard/i18n/locale/fi/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Ladataan kaaviotietoja...",
     "NO_ENOUGH_DATA": "Emme ole saaneet tarpeeksi dataa raportin luomiseen, yritä myöhemmin uudelleen.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "Inbox",
     "AGENT": "Edustajat",
     "TEAM": "Tiimi",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/fi/search.json b/app/javascript/dashboard/i18n/locale/fi/search.json
index 13071d401..89368d3b6 100644
--- a/app/javascript/dashboard/i18n/locale/fi/search.json
+++ b/app/javascript/dashboard/i18n/locale/fi/search.json
@@ -4,12 +4,14 @@
       "ALL": "Kaikki",
       "CONTACTS": "Yhteystiedot",
       "CONVERSATIONS": "Keskustelut",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Yhteystiedot",
       "CONVERSATIONS": "Keskustelut",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/fi/settings.json b/app/javascript/dashboard/i18n/locale/fi/settings.json
index 42a0e9ccc..2488a8768 100644
--- a/app/javascript/dashboard/i18n/locale/fi/settings.json
+++ b/app/javascript/dashboard/i18n/locale/fi/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "Tätä tunnusta voidaan käyttää, jos olet rakentamassa API-pohjaista integraatiota",
-        "COPY": "Kopioi"
+        "COPY": "Kopioi",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Sinun sähköpostiosoitteesi",
@@ -280,6 +286,7 @@
     "REPORTS": "Raportit",
     "SETTINGS": "Asetukset",
     "CONTACTS": "Yhteystiedot",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/fr/agentBots.json b/app/javascript/dashboard/i18n/locale/fr/agentBots.json
index aed48e91d..477eef743 100644
--- a/app/javascript/dashboard/i18n/locale/fr/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/fr/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Impossible de mettre à jour le bot, veuillez réessayer plus tard."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Jeton d'accès",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Avatar du bot"
diff --git a/app/javascript/dashboard/i18n/locale/fr/auditLogs.json b/app/javascript/dashboard/i18n/locale/fr/auditLogs.json
index d70ebde17..fde634766 100644
--- a/app/javascript/dashboard/i18n/locale/fr/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/fr/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/fr/contact.json b/app/javascript/dashboard/i18n/locale/fr/contact.json
index ab416438d..c41f004b0 100644
--- a/app/javascript/dashboard/i18n/locale/fr/contact.json
+++ b/app/javascript/dashboard/i18n/locale/fr/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contacts",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Message",
       "SEND_MESSAGE": "Envoyer un message",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Supprimer le contact",
       "DELETE_DIALOG": {
         "TITLE": "Confirmer la suppression",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Oui, supprimer",
         "API": {
           "SUCCESS_MESSAGE": "Contact supprimé avec succès",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Aucun contact ne correspond à votre recherche 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/fr/conversation.json b/app/javascript/dashboard/i18n/locale/fr/conversation.json
index 7471f9850..70d9014ac 100644
--- a/app/javascript/dashboard/i18n/locale/fr/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/fr/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Résoudre",
       "REOPEN_ACTION": "Ré-ouvrir",
       "OPEN_ACTION": "Ouvert",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Plus",
       "CLOSE": "Fermer",
       "DETAILS": "détails",
@@ -117,6 +118,11 @@
         "FAILED": "Impossible de modifier la priorité. Veuillez réessayer."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Supprimer"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Marquer comme en attente",
       "RESOLVED": "Marquer comme résolu",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assigner une étiquette",
       "AGENTS_LOADING": "Chargement des agents...",
       "ASSIGN_TEAM": "Assigner une équipe",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assignée à \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Étiquette attribuée avec succès",
     "ASSIGN_LABEL_FAILED": "Échec de l'attribution de l'étiquette",
     "CHANGE_TEAM": "L'équipe de conversation a été modifiée",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "Le fichier dépasse la limite de {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} pour les pièces jointes",
     "MESSAGE_ERROR": "Impossible d'envoyer ce message, veuillez réessayer plus tard",
     "SENT_BY": "Envoyé par:",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "Attributs du contact",
       "PREVIOUS_CONVERSATION": "Conversations précédentes",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/fr/general.json b/app/javascript/dashboard/i18n/locale/fr/general.json
index b25c8d702..eb09173c5 100644
--- a/app/javascript/dashboard/i18n/locale/fr/general.json
+++ b/app/javascript/dashboard/i18n/locale/fr/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Rechercher",
       "EMPTY_STATE": "Aucun résultat trouvé"
-    }
+    },
+    "CLOSE": "Fermer"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/fr/generalSettings.json b/app/javascript/dashboard/i18n/locale/fr/generalSettings.json
index 6a8bee06d..5ba2a8767 100644
--- a/app/javascript/dashboard/i18n/locale/fr/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/fr/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Résolution automatique des conversations",
-        "NOTE": "Cette configuration vous permet de résoudre automatiquement la conversation après un certain délai. Définissez la durée et personnalisez le message à l'utilisateur ci-dessous."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "La durée de résolution automatique doit être comprise entre 10 minutes et 999 jours",
+          "API": {
+            "SUCCESS": "Paramètres de résolution automatique mis à jour avec succès",
+            "ERROR": "Échec de la mise à jour des paramètres de résolution automatique"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "La conversation a été marquée comme résolue par le système en raison de 15 jours d'inactivité",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Nom du compte",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclure les conversations non prises en charge",
-        "HELP": "Lorsque cette option est activée, le système ignorera la résolution des conversations qui attendent toujours une réponse d'un agent."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Durée d'inactivité avant résolution",
diff --git a/app/javascript/dashboard/i18n/locale/fr/integrations.json b/app/javascript/dashboard/i18n/locale/fr/integrations.json
index 14d052530..450d22b9b 100644
--- a/app/javascript/dashboard/i18n/locale/fr/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/fr/integrations.json
@@ -318,11 +318,18 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Oui, supprimer",
         "CANCEL": "Annuler"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,12 +337,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Envoyer un message...",
       "EMPTY_MESSAGE": "Une erreur s'est produite lors de la génération de la réponse. Veuillez réessayer.",
       "LOADER": "Captain is thinking",
       "YOU": "Vous",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +361,14 @@
         "RATE": {
           "LABEL": "Évaluer cette conversation",
           "CONTENT": "Revue de la conversation pour évaluer dans quelle mesure elle répond aux besoins du client. Partagez une note sur 5 en fonction du ton, de la clarté et de l'efficacité."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
           "PLACEHOLDER": "Entrez le nom de l'assistant",
           "ERROR": "Le nom est requis"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Entrez la description de l'assistant",
diff --git a/app/javascript/dashboard/i18n/locale/fr/report.json b/app/javascript/dashboard/i18n/locale/fr/report.json
index 4215d8417..0cf003018 100644
--- a/app/javascript/dashboard/i18n/locale/fr/report.json
+++ b/app/javascript/dashboard/i18n/locale/fr/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Présentation des étiquettes",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Chargement des données du graphique ...",
     "NO_ENOUGH_DATA": "Nous n'avons pas reçu assez de points de données pour générer un rapport. Veuillez réessayer plus tard.",
     "DOWNLOAD_LABEL_REPORTS": "Télécharger les rapports d'étiquettes",
@@ -559,6 +560,7 @@
     "INBOX": "Boîte de réception",
     "AGENT": "Agent",
     "TEAM": "Équipes",
+    "LABEL": "Étiquettes",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/fr/search.json b/app/javascript/dashboard/i18n/locale/fr/search.json
index f0c308f7f..55b0ab530 100644
--- a/app/javascript/dashboard/i18n/locale/fr/search.json
+++ b/app/javascript/dashboard/i18n/locale/fr/search.json
@@ -4,12 +4,14 @@
       "ALL": "Tous",
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/fr/settings.json b/app/javascript/dashboard/i18n/locale/fr/settings.json
index 011bac2c1..1f6dd95fd 100644
--- a/app/javascript/dashboard/i18n/locale/fr/settings.json
+++ b/app/javascript/dashboard/i18n/locale/fr/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Jeton d'accès",
         "NOTE": "Ce jeton peut être utilisé si vous construisez une intégration basée sur l'API",
-        "COPY": "Copier"
+        "COPY": "Copier",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Hors ligne"
         },
         "SET_AVAILABILITY_SUCCESS": "La disponibilité a bien été définie",
-        "SET_AVAILABILITY_ERROR": "Impossible de définir la disponibilité, veuillez réessayer"
+        "SET_AVAILABILITY_ERROR": "Impossible de définir la disponibilité, veuillez réessayer",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Votre adresse de courriel",
@@ -280,6 +286,7 @@
     "REPORTS": "Rapports",
     "SETTINGS": "Paramètres",
     "CONTACTS": "Contacts",
+    "ACTIVE": "Actif",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/he/agentBots.json b/app/javascript/dashboard/i18n/locale/he/agentBots.json
index 94ace18f2..925836f35 100644
--- a/app/javascript/dashboard/i18n/locale/he/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/he/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "אסימון",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/he/auditLogs.json b/app/javascript/dashboard/i18n/locale/he/auditLogs.json
index 34450eb06..e52d31f86 100644
--- a/app/javascript/dashboard/i18n/locale/he/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/he/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/he/contact.json b/app/javascript/dashboard/i18n/locale/he/contact.json
index 639d87b6e..b18a83ef9 100644
--- a/app/javascript/dashboard/i18n/locale/he/contact.json
+++ b/app/javascript/dashboard/i18n/locale/he/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "איש קשר",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "הודעה",
       "SEND_MESSAGE": "שלח הודעה",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "מחק איש קשר",
       "DELETE_DIALOG": {
         "TITLE": "אשר מחיקה",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "כן, מחק",
         "API": {
           "SUCCESS_MESSAGE": "איש הקשר נמחק בהצלחה",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "אין אנשי קשר שתואמים לחיפוש שלך 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/he/conversation.json b/app/javascript/dashboard/i18n/locale/he/conversation.json
index 05e433690..ce1224c3a 100644
--- a/app/javascript/dashboard/i18n/locale/he/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/he/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "פתרון",
       "REOPEN_ACTION": "פתח מחדש",
       "OPEN_ACTION": "פתח",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "עוד",
       "CLOSE": "סגור",
       "DETAILS": "פרטים",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "מחק"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "סמן כממתין",
       "RESOLVED": "סמן כפתור",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "ההקצה תווית",
       "AGENTS_LOADING": "טוען סוכנים...",
       "ASSIGN_TEAM": "שייך צוות",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "מזהה שיחה {conversationId} קושר ל {agentName}",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "סמן משימה כבוצעה בהצלחה",
     "ASSIGN_LABEL_FAILED": "סמן משימה כנכשלה",
     "CHANGE_TEAM": "שיחת קבוצה השתנתה",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "הקובץ גדול מ{MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE}MB מגבלת העלאה",
     "MESSAGE_ERROR": "לא ניתן לשלוח הודעה, אנא נסה שוב מאוחר יותר",
     "SENT_BY": "נשלח על ידי:",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "תכונות יצירת קשר",
       "PREVIOUS_CONVERSATION": "שיחות קודמות",
       "MACROS": "מאקרו",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/he/general.json b/app/javascript/dashboard/i18n/locale/he/general.json
index 7ac10d6a1..5ee9b1b6a 100644
--- a/app/javascript/dashboard/i18n/locale/he/general.json
+++ b/app/javascript/dashboard/i18n/locale/he/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "חפש",
       "EMPTY_STATE": "לא נמצאו תוצאות"
-    }
+    },
+    "CLOSE": "סגור"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/he/generalSettings.json b/app/javascript/dashboard/i18n/locale/he/generalSettings.json
index 2332e7d60..0a677534a 100644
--- a/app/javascript/dashboard/i18n/locale/he/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/he/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "שם החשבון",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/he/integrations.json b/app/javascript/dashboard/i18n/locale/he/integrations.json
index ec0c6960b..6ec0bef03 100644
--- a/app/javascript/dashboard/i18n/locale/he/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/he/integrations.json
@@ -318,11 +318,18 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "ביטול"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,12 +337,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "טייס משנה",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "שלח הודעה...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +361,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "תיאור",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/he/report.json b/app/javascript/dashboard/i18n/locale/he/report.json
index b9654aceb..f28acf119 100644
--- a/app/javascript/dashboard/i18n/locale/he/report.json
+++ b/app/javascript/dashboard/i18n/locale/he/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "סקירת תוויות",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "טוען נתוני תרשים...",
     "NO_ENOUGH_DATA": "לא קיבלנו מספיק נקודות נתונים כדי להפיק דוח, אנא נסה שוב מאוחר יותר.",
     "DOWNLOAD_LABEL_REPORTS": "הורד דוחות תווית",
@@ -559,6 +560,7 @@
     "INBOX": "תיבת הדואר הנכנס",
     "AGENT": "סוכן",
     "TEAM": "צוות",
+    "LABEL": "תווית",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/he/search.json b/app/javascript/dashboard/i18n/locale/he/search.json
index 9622f08d7..38ff7d389 100644
--- a/app/javascript/dashboard/i18n/locale/he/search.json
+++ b/app/javascript/dashboard/i18n/locale/he/search.json
@@ -4,12 +4,14 @@
       "ALL": "הכל",
       "CONTACTS": "איש קשר",
       "CONVERSATIONS": "שיחות",
-      "MESSAGES": "הודעות"
+      "MESSAGES": "הודעות",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "איש קשר",
       "CONVERSATIONS": "שיחות",
-      "MESSAGES": "הודעות"
+      "MESSAGES": "הודעות",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/he/settings.json b/app/javascript/dashboard/i18n/locale/he/settings.json
index 2d0a2c22c..883441eac 100644
--- a/app/javascript/dashboard/i18n/locale/he/settings.json
+++ b/app/javascript/dashboard/i18n/locale/he/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "אסימון",
         "NOTE": "משמש לחיבורי API",
-        "COPY": "עותק"
+        "COPY": "עותק",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "לא מחובר"
         },
         "SET_AVAILABILITY_SUCCESS": "זמינות הוגדרה בהצלחה",
-        "SET_AVAILABILITY_ERROR": "לא ניתן להגדיר זמינות, אנא נסה שנית"
+        "SET_AVAILABILITY_ERROR": "לא ניתן להגדיר זמינות, אנא נסה שנית",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "כתובת הדוא\"ל שלך",
@@ -280,6 +286,7 @@
     "REPORTS": "דיווחים",
     "SETTINGS": "הגדרות",
     "CONTACTS": "איש קשר",
+    "ACTIVE": "פעיל",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/hi/agentBots.json b/app/javascript/dashboard/i18n/locale/hi/agentBots.json
index 128cd1564..d3a0bb991 100644
--- a/app/javascript/dashboard/i18n/locale/hi/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/hi/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/hi/auditLogs.json b/app/javascript/dashboard/i18n/locale/hi/auditLogs.json
index 35c054fa2..df236f5b5 100644
--- a/app/javascript/dashboard/i18n/locale/hi/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/hi/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/hi/contact.json b/app/javascript/dashboard/i18n/locale/hi/contact.json
index a77327c14..d50af43d7 100644
--- a/app/javascript/dashboard/i18n/locale/hi/contact.json
+++ b/app/javascript/dashboard/i18n/locale/hi/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contacts",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Message",
       "SEND_MESSAGE": "Send message",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Confirm Deletion",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Yes, Delete",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/hi/conversation.json b/app/javascript/dashboard/i18n/locale/hi/conversation.json
index da2f64b01..c047f17ad 100644
--- a/app/javascript/dashboard/i18n/locale/hi/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/hi/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Open",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "More",
       "CLOSE": "Close",
       "DETAILS": "details",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Delete"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "Previous Conversations",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/hi/general.json b/app/javascript/dashboard/i18n/locale/hi/general.json
index 78e97db90..129fb239a 100644
--- a/app/javascript/dashboard/i18n/locale/hi/general.json
+++ b/app/javascript/dashboard/i18n/locale/hi/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Search",
       "EMPTY_STATE": "No results found"
-    }
+    },
+    "CLOSE": "Close"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/hi/generalSettings.json b/app/javascript/dashboard/i18n/locale/hi/generalSettings.json
index 7da76df18..c0c4d247d 100644
--- a/app/javascript/dashboard/i18n/locale/hi/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/hi/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Account name",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/hi/integrations.json b/app/javascript/dashboard/i18n/locale/hi/integrations.json
index abe06bb05..bd79e81f3 100644
--- a/app/javascript/dashboard/i18n/locale/hi/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/hi/integrations.json
@@ -318,11 +318,18 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "रद्द करें"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,12 +337,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +361,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/hi/report.json b/app/javascript/dashboard/i18n/locale/hi/report.json
index e176d9147..18f1ed14b 100644
--- a/app/javascript/dashboard/i18n/locale/hi/report.json
+++ b/app/javascript/dashboard/i18n/locale/hi/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Loading chart data...",
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "Inbox",
     "AGENT": "Agent",
     "TEAM": "Team",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/hi/search.json b/app/javascript/dashboard/i18n/locale/hi/search.json
index e6e6edbe7..09c22ae3d 100644
--- a/app/javascript/dashboard/i18n/locale/hi/search.json
+++ b/app/javascript/dashboard/i18n/locale/hi/search.json
@@ -4,12 +4,14 @@
       "ALL": "All",
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/hi/settings.json b/app/javascript/dashboard/i18n/locale/hi/settings.json
index 4be80dba1..6a9cbf229 100644
--- a/app/javascript/dashboard/i18n/locale/hi/settings.json
+++ b/app/javascript/dashboard/i18n/locale/hi/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy"
+        "COPY": "Copy",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Your email address",
@@ -280,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Settings",
     "CONTACTS": "Contacts",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/hr/agentBots.json b/app/javascript/dashboard/i18n/locale/hr/agentBots.json
index 1a44f6b1f..545a7a57e 100644
--- a/app/javascript/dashboard/i18n/locale/hr/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/hr/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Nije moguće ažurirati bota, molimo pokušajte ponovno."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Pristupni token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/hr/auditLogs.json b/app/javascript/dashboard/i18n/locale/hr/auditLogs.json
index 8f33b1e59..12601fadf 100644
--- a/app/javascript/dashboard/i18n/locale/hr/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/hr/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/hr/contact.json b/app/javascript/dashboard/i18n/locale/hr/contact.json
index 1eb92394b..01094d599 100644
--- a/app/javascript/dashboard/i18n/locale/hr/contact.json
+++ b/app/javascript/dashboard/i18n/locale/hr/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Kontakti",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Poruka",
       "SEND_MESSAGE": "Send message",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Potvrdi brisanje",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Yes, Delete",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/hr/conversation.json b/app/javascript/dashboard/i18n/locale/hr/conversation.json
index 7e8c58558..ada317045 100644
--- a/app/javascript/dashboard/i18n/locale/hr/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/hr/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Open",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "More",
       "CLOSE": "Close",
       "DETAILS": "details",
@@ -117,6 +118,11 @@
         "FAILED": "Nije moguće promijeniti prioritet. Molim, pokušajte kasnije."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Izbriši"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "Previous Conversations",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/hr/general.json b/app/javascript/dashboard/i18n/locale/hr/general.json
index f6cab3dae..fae150ec8 100644
--- a/app/javascript/dashboard/i18n/locale/hr/general.json
+++ b/app/javascript/dashboard/i18n/locale/hr/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Search",
       "EMPTY_STATE": "Nisu pronađeni rezultati"
-    }
+    },
+    "CLOSE": "Close"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/hr/generalSettings.json b/app/javascript/dashboard/i18n/locale/hr/generalSettings.json
index 5f0d0961d..e88423779 100644
--- a/app/javascript/dashboard/i18n/locale/hr/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/hr/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Account name",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/hr/integrations.json b/app/javascript/dashboard/i18n/locale/hr/integrations.json
index 506cafc4d..89954c4e2 100644
--- a/app/javascript/dashboard/i18n/locale/hr/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/hr/integrations.json
@@ -318,11 +318,18 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Da, izbriši",
         "CANCEL": "Odustani"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,12 +337,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "Vi",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +361,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/hr/macros.json b/app/javascript/dashboard/i18n/locale/hr/macros.json
index 14e737ef4..57f06dfd4 100644
--- a/app/javascript/dashboard/i18n/locale/hr/macros.json
+++ b/app/javascript/dashboard/i18n/locale/hr/macros.json
@@ -85,7 +85,7 @@
       "ATLEAST_ONE_ACTION_REQUIRED": "At least one action is required"
     },
     "ACTIONS": {
-      "ASSIGN_TEAM": "Assign a Team",
+      "ASSIGN_TEAM": "Dodijeli tim",
       "ASSIGN_AGENT": "Assign an Agent",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
diff --git a/app/javascript/dashboard/i18n/locale/hr/report.json b/app/javascript/dashboard/i18n/locale/hr/report.json
index eb368ccea..2ca551438 100644
--- a/app/javascript/dashboard/i18n/locale/hr/report.json
+++ b/app/javascript/dashboard/i18n/locale/hr/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Loading chart data...",
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "Inbox",
     "AGENT": "Agent",
     "TEAM": "Tim",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/hr/search.json b/app/javascript/dashboard/i18n/locale/hr/search.json
index 323473dd0..9c54b01bc 100644
--- a/app/javascript/dashboard/i18n/locale/hr/search.json
+++ b/app/javascript/dashboard/i18n/locale/hr/search.json
@@ -4,12 +4,14 @@
       "ALL": "Sve",
       "CONTACTS": "Kontakti",
       "CONVERSATIONS": "Razgovori",
-      "MESSAGES": "Poruke"
+      "MESSAGES": "Poruke",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Kontakti",
       "CONVERSATIONS": "Razgovori",
-      "MESSAGES": "Poruke"
+      "MESSAGES": "Poruke",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/hr/settings.json b/app/javascript/dashboard/i18n/locale/hr/settings.json
index e67d8aff4..61ccdccb0 100644
--- a/app/javascript/dashboard/i18n/locale/hr/settings.json
+++ b/app/javascript/dashboard/i18n/locale/hr/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Pristupni token",
         "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Kopiraj"
+        "COPY": "Kopiraj",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Your email address",
@@ -280,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Settings",
     "CONTACTS": "Contacts",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/hu/agentBots.json b/app/javascript/dashboard/i18n/locale/hu/agentBots.json
index 9c0d83849..9e01f7629 100644
--- a/app/javascript/dashboard/i18n/locale/hu/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/hu/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Nem tudta frissíteni a botot. Kérjük, próbálja újra."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Hozzáférési kulcs",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/hu/auditLogs.json b/app/javascript/dashboard/i18n/locale/hu/auditLogs.json
index 1299c343e..72a561b84 100644
--- a/app/javascript/dashboard/i18n/locale/hu/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/hu/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/hu/contact.json b/app/javascript/dashboard/i18n/locale/hu/contact.json
index 4a08dae3c..5da9fe661 100644
--- a/app/javascript/dashboard/i18n/locale/hu/contact.json
+++ b/app/javascript/dashboard/i18n/locale/hu/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Kontaktok",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Üzenet",
       "SEND_MESSAGE": "Üzenet elküldése",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Kontakt törlése",
       "DELETE_DIALOG": {
         "TITLE": "Törlés megerősítése",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Igen, Törlés",
         "API": {
           "SUCCESS_MESSAGE": "Kontakt sikeresen törölve",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Nincs a keresésnek megfelelő kontakt 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/hu/conversation.json b/app/javascript/dashboard/i18n/locale/hu/conversation.json
index ee482c16e..6fe483cf3 100644
--- a/app/javascript/dashboard/i18n/locale/hu/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/hu/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Megoldva",
       "REOPEN_ACTION": "Újranyitás",
       "OPEN_ACTION": "Megnyitás",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Tovább",
       "CLOSE": "Bezárás",
       "DETAILS": "részletek",
@@ -117,6 +118,11 @@
         "FAILED": "Nem sikerült megváltoztatni a prioritást. Kérlek, próbáld újra."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Törlés"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Függőben levőként megjelölés",
       "RESOLVED": "Megjelölés megoldottként",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Cimke hozzáadása",
       "AGENTS_LOADING": "Ügynökök betöltése...",
       "ASSIGN_TEAM": "Csapat hozzárendelése",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Címke sikeresen hozzárendelve",
     "ASSIGN_LABEL_FAILED": "Címke hozzárendelése sikertelen",
     "CHANGE_TEAM": "A beszélgetés csapata megváltozott",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "A file mérete meghaladja a {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} limitet",
     "MESSAGE_ERROR": "Nem tudsz üzenetet küldeni, kérlek, próbáld újra",
     "SENT_BY": "Küldő:",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "Kontakt Tulajdonságok",
       "PREVIOUS_CONVERSATION": "Korábbi beszélgetések",
       "MACROS": "Makrók",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/hu/general.json b/app/javascript/dashboard/i18n/locale/hu/general.json
index b92df5935..c002d83da 100644
--- a/app/javascript/dashboard/i18n/locale/hu/general.json
+++ b/app/javascript/dashboard/i18n/locale/hu/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Keresés",
       "EMPTY_STATE": "Nincs találat"
-    }
+    },
+    "CLOSE": "Bezárás"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/hu/generalSettings.json b/app/javascript/dashboard/i18n/locale/hu/generalSettings.json
index cefc92303..9e52f1585 100644
--- a/app/javascript/dashboard/i18n/locale/hu/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/hu/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Fióknév",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/hu/integrations.json b/app/javascript/dashboard/i18n/locale/hu/integrations.json
index 25cb95f2e..098dd1f1a 100644
--- a/app/javascript/dashboard/i18n/locale/hu/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/hu/integrations.json
@@ -318,11 +318,18 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Igen, törlés",
         "CANCEL": "Mégse"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,12 +337,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Üzenet elküldése...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "Ön",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +361,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Leírás",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/hu/report.json b/app/javascript/dashboard/i18n/locale/hu/report.json
index f2729f217..c34bb6b3b 100644
--- a/app/javascript/dashboard/i18n/locale/hu/report.json
+++ b/app/javascript/dashboard/i18n/locale/hu/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Címkék áttekintése",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Táblázat adatok betöltése...",
     "NO_ENOUGH_DATA": "Nem érkezett elég adat hogy jelentést generáljunk, kérjük próbáld később.",
     "DOWNLOAD_LABEL_REPORTS": "Címkejelentések letöltése",
@@ -559,6 +560,7 @@
     "INBOX": "Fiók",
     "AGENT": "Ügynök",
     "TEAM": "Csapat",
+    "LABEL": "Cimke",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/hu/search.json b/app/javascript/dashboard/i18n/locale/hu/search.json
index f100fceb6..c2da826c8 100644
--- a/app/javascript/dashboard/i18n/locale/hu/search.json
+++ b/app/javascript/dashboard/i18n/locale/hu/search.json
@@ -4,12 +4,14 @@
       "ALL": "Mind",
       "CONTACTS": "Kontaktok",
       "CONVERSATIONS": "Beszélgetések",
-      "MESSAGES": "Üzenetek"
+      "MESSAGES": "Üzenetek",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Kontaktok",
       "CONVERSATIONS": "Beszélgetések",
-      "MESSAGES": "Üzenetek"
+      "MESSAGES": "Üzenetek",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/hu/settings.json b/app/javascript/dashboard/i18n/locale/hu/settings.json
index 1806c0b07..b9cee4b6e 100644
--- a/app/javascript/dashboard/i18n/locale/hu/settings.json
+++ b/app/javascript/dashboard/i18n/locale/hu/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Hozzáférési kulcs",
         "NOTE": "Ez a kulcs akkor használható, ha API-alapú integrációt építesz",
-        "COPY": "Másolás"
+        "COPY": "Másolás",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Elérhetőség beállítása sikeres",
-        "SET_AVAILABILITY_ERROR": "Nem sikerült beállítani az elérhetőséget, kérlek, próbáld újra"
+        "SET_AVAILABILITY_ERROR": "Nem sikerült beállítani az elérhetőséget, kérlek, próbáld újra",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Az e-mailcímed",
@@ -280,6 +286,7 @@
     "REPORTS": "Jelentések",
     "SETTINGS": "Beállítások",
     "CONTACTS": "Kontaktok",
+    "ACTIVE": "Aktív",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/hy/agentBots.json b/app/javascript/dashboard/i18n/locale/hy/agentBots.json
index 128cd1564..d3a0bb991 100644
--- a/app/javascript/dashboard/i18n/locale/hy/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/hy/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/hy/auditLogs.json b/app/javascript/dashboard/i18n/locale/hy/auditLogs.json
index 35c054fa2..df236f5b5 100644
--- a/app/javascript/dashboard/i18n/locale/hy/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/hy/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/hy/contact.json b/app/javascript/dashboard/i18n/locale/hy/contact.json
index d0f38e59b..b4bb1c13a 100644
--- a/app/javascript/dashboard/i18n/locale/hy/contact.json
+++ b/app/javascript/dashboard/i18n/locale/hy/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contacts",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Message",
       "SEND_MESSAGE": "Send message",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Confirm Deletion",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Yes, Delete",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/hy/conversation.json b/app/javascript/dashboard/i18n/locale/hy/conversation.json
index da2f64b01..c047f17ad 100644
--- a/app/javascript/dashboard/i18n/locale/hy/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/hy/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Open",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "More",
       "CLOSE": "Close",
       "DETAILS": "details",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Delete"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "Previous Conversations",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/hy/general.json b/app/javascript/dashboard/i18n/locale/hy/general.json
index 78e97db90..129fb239a 100644
--- a/app/javascript/dashboard/i18n/locale/hy/general.json
+++ b/app/javascript/dashboard/i18n/locale/hy/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Search",
       "EMPTY_STATE": "No results found"
-    }
+    },
+    "CLOSE": "Close"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/hy/generalSettings.json b/app/javascript/dashboard/i18n/locale/hy/generalSettings.json
index 7da76df18..c0c4d247d 100644
--- a/app/javascript/dashboard/i18n/locale/hy/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/hy/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Account name",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/hy/integrations.json b/app/javascript/dashboard/i18n/locale/hy/integrations.json
index e57ecb7cd..4eb1343cb 100644
--- a/app/javascript/dashboard/i18n/locale/hy/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/hy/integrations.json
@@ -318,11 +318,18 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "Cancel"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,12 +337,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +361,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/hy/report.json b/app/javascript/dashboard/i18n/locale/hy/report.json
index e176d9147..18f1ed14b 100644
--- a/app/javascript/dashboard/i18n/locale/hy/report.json
+++ b/app/javascript/dashboard/i18n/locale/hy/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Loading chart data...",
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "Inbox",
     "AGENT": "Agent",
     "TEAM": "Team",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/hy/search.json b/app/javascript/dashboard/i18n/locale/hy/search.json
index e6e6edbe7..09c22ae3d 100644
--- a/app/javascript/dashboard/i18n/locale/hy/search.json
+++ b/app/javascript/dashboard/i18n/locale/hy/search.json
@@ -4,12 +4,14 @@
       "ALL": "All",
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/hy/settings.json b/app/javascript/dashboard/i18n/locale/hy/settings.json
index 10a21245b..219041d75 100644
--- a/app/javascript/dashboard/i18n/locale/hy/settings.json
+++ b/app/javascript/dashboard/i18n/locale/hy/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy"
+        "COPY": "Copy",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Your email address",
@@ -280,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Settings",
     "CONTACTS": "Contacts",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/id/agentBots.json b/app/javascript/dashboard/i18n/locale/id/agentBots.json
index eb99c2185..e29fa8263 100644
--- a/app/javascript/dashboard/i18n/locale/id/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/id/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Token Akses",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/id/auditLogs.json b/app/javascript/dashboard/i18n/locale/id/auditLogs.json
index d180fab5d..f579ef475 100644
--- a/app/javascript/dashboard/i18n/locale/id/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/id/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/id/contact.json b/app/javascript/dashboard/i18n/locale/id/contact.json
index efcb1e73c..212bde087 100644
--- a/app/javascript/dashboard/i18n/locale/id/contact.json
+++ b/app/javascript/dashboard/i18n/locale/id/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Kontak",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Pesan",
       "SEND_MESSAGE": "Kirim Pesan",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Hapus kontak",
       "DELETE_DIALOG": {
         "TITLE": "Konfirmasi Penghapusan",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Ya, Hapus",
         "API": {
           "SUCCESS_MESSAGE": "Kontak berhasil dihapus",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Tambahkan kontak",
       "SEARCH_EMPTY_STATE_TITLE": "Tidak ada kontak yang cocok dengan pencarian Anda 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/id/conversation.json b/app/javascript/dashboard/i18n/locale/id/conversation.json
index acd405e5c..d3750a26e 100644
--- a/app/javascript/dashboard/i18n/locale/id/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/id/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Menyelesaikan",
       "REOPEN_ACTION": "Buka Kembali",
       "OPEN_ACTION": "Terbuka",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Selebihnya",
       "CLOSE": "Tutup",
       "DETAILS": "detail",
@@ -117,6 +118,11 @@
         "FAILED": "Gagal mengubah prioritas. Silakan coba lagi."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Hapus"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Tandai sebagai tertunda",
       "RESOLVED": "Tandai sebagai terselesaikan",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Tugaskan label",
       "AGENTS_LOADING": "Sedang memuat agen...",
       "ASSIGN_TEAM": "Tugaskan tim",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Id percakapan {conversationId} ditugaskan ke \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label berhasil ditugaskan",
     "ASSIGN_LABEL_FAILED": "Gagal menugaskan label",
     "CHANGE_TEAM": "Percakapan diubah oleh tim",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "Lampiran melebihi batas ukuran {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB",
     "MESSAGE_ERROR": "Tidak dapat mengirim pesan ini, mohon coba lagi nanti",
     "SENT_BY": "Dikirim oleh:",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "Atribut Kontak",
       "PREVIOUS_CONVERSATION": "Percakapan Sebelumnya",
       "MACROS": "Makro",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/id/general.json b/app/javascript/dashboard/i18n/locale/id/general.json
index 2b082c9c2..8eabae160 100644
--- a/app/javascript/dashboard/i18n/locale/id/general.json
+++ b/app/javascript/dashboard/i18n/locale/id/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Cari",
       "EMPTY_STATE": "Tidak ada hasil ditemukan"
-    }
+    },
+    "CLOSE": "Tutup"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/id/generalSettings.json b/app/javascript/dashboard/i18n/locale/id/generalSettings.json
index 8217969cf..02afb7fcb 100644
--- a/app/javascript/dashboard/i18n/locale/id/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/id/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Nama Akun",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/id/integrations.json b/app/javascript/dashboard/i18n/locale/id/integrations.json
index 01ff9e00a..6a10e7bd2 100644
--- a/app/javascript/dashboard/i18n/locale/id/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/id/integrations.json
@@ -318,11 +318,18 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Ya, hapus",
         "CANCEL": "Batalkan"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,12 +337,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Kirim Pesan...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "Anda",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +361,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Deskripsi",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/id/report.json b/app/javascript/dashboard/i18n/locale/id/report.json
index 423dc516e..ba8713436 100644
--- a/app/javascript/dashboard/i18n/locale/id/report.json
+++ b/app/javascript/dashboard/i18n/locale/id/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Gambaran Label",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Memuat data grafik...",
     "NO_ENOUGH_DATA": "Kami belum menerima cukup data untuk membuat laporan, Silakan coba lagi nanti.",
     "DOWNLOAD_LABEL_REPORTS": "Unduh laporan label",
@@ -559,6 +560,7 @@
     "INBOX": "Kotak masuk",
     "AGENT": "Agen",
     "TEAM": "Tim",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/id/search.json b/app/javascript/dashboard/i18n/locale/id/search.json
index 0793d21cf..f62b6a30d 100644
--- a/app/javascript/dashboard/i18n/locale/id/search.json
+++ b/app/javascript/dashboard/i18n/locale/id/search.json
@@ -4,12 +4,14 @@
       "ALL": "Semua",
       "CONTACTS": "Kontak",
       "CONVERSATIONS": "Percakapan",
-      "MESSAGES": "Pesan"
+      "MESSAGES": "Pesan",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Kontak",
       "CONVERSATIONS": "Percakapan",
-      "MESSAGES": "Pesan"
+      "MESSAGES": "Pesan",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/id/settings.json b/app/javascript/dashboard/i18n/locale/id/settings.json
index f697e6279..53d4ec05a 100644
--- a/app/javascript/dashboard/i18n/locale/id/settings.json
+++ b/app/javascript/dashboard/i18n/locale/id/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Token Akses",
         "NOTE": "Token ini dapat digunakan jika Anda sedang membangun integrasi berbasis API",
-        "COPY": "Salin"
+        "COPY": "Salin",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Ketersediaan berhasil diatur",
-        "SET_AVAILABILITY_ERROR": "Tidak dapat mengatur ketersediaan, silakan coba lagi"
+        "SET_AVAILABILITY_ERROR": "Tidak dapat mengatur ketersediaan, silakan coba lagi",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Alamat email Anda",
@@ -280,6 +286,7 @@
     "REPORTS": "Laporan",
     "SETTINGS": "Pengaturan",
     "CONTACTS": "Kontak",
+    "ACTIVE": "Aktif",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/is/agentBots.json b/app/javascript/dashboard/i18n/locale/is/agentBots.json
index 89c9d66f7..3086c7959 100644
--- a/app/javascript/dashboard/i18n/locale/is/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/is/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Aðgangslykill",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/is/auditLogs.json b/app/javascript/dashboard/i18n/locale/is/auditLogs.json
index 5204f0b4e..d2d53719c 100644
--- a/app/javascript/dashboard/i18n/locale/is/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/is/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/is/contact.json b/app/javascript/dashboard/i18n/locale/is/contact.json
index ceedbd94d..de2b1fdb5 100644
--- a/app/javascript/dashboard/i18n/locale/is/contact.json
+++ b/app/javascript/dashboard/i18n/locale/is/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Tengiliðir",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Skilaboð",
       "SEND_MESSAGE": "Senda skilaboð",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Eyða tengilið",
       "DELETE_DIALOG": {
         "TITLE": "Staðfesta eyðingu",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Já, eyða",
         "API": {
           "SUCCESS_MESSAGE": "Tengilið eytt",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Engir tengiliðir fundust",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/is/conversation.json b/app/javascript/dashboard/i18n/locale/is/conversation.json
index 91a2cf346..b5968c810 100644
--- a/app/javascript/dashboard/i18n/locale/is/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/is/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Open",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "More",
       "CLOSE": "Close",
       "DETAILS": "details",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Eyða"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Samtalsauðkenni {conversationId} úthlutað á „{agentName}“",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Merki úthlutað",
     "ASSIGN_LABEL_FAILED": "Tókst ekki að úthluta merki",
     "CHANGE_TEAM": "Teymi samtals breytt",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "Skráin fer framyfir hámarksstærð viðhengja ({MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE})",
     "MESSAGE_ERROR": "Ekki er hægt að senda þessi skilaboð, vinsamlegast reyndu aftur síðar",
     "SENT_BY": "Sent af:",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "Fyrri samtöl",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/is/general.json b/app/javascript/dashboard/i18n/locale/is/general.json
index da37c9397..a88171218 100644
--- a/app/javascript/dashboard/i18n/locale/is/general.json
+++ b/app/javascript/dashboard/i18n/locale/is/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Leit",
       "EMPTY_STATE": "Engar niðurstöður fundust"
-    }
+    },
+    "CLOSE": "Close"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/is/generalSettings.json b/app/javascript/dashboard/i18n/locale/is/generalSettings.json
index d16bf6199..0a4b3c052 100644
--- a/app/javascript/dashboard/i18n/locale/is/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/is/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Aðgangsnafn",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/is/integrations.json b/app/javascript/dashboard/i18n/locale/is/integrations.json
index 5e0a47814..90ba47749 100644
--- a/app/javascript/dashboard/i18n/locale/is/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/is/integrations.json
@@ -318,11 +318,18 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "Hætta við"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,12 +337,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Senda skilaboð...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +361,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/is/report.json b/app/javascript/dashboard/i18n/locale/is/report.json
index 7bb9c3f0f..d415c05f1 100644
--- a/app/javascript/dashboard/i18n/locale/is/report.json
+++ b/app/javascript/dashboard/i18n/locale/is/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Loading chart data...",
     "NO_ENOUGH_DATA": "Við höfum ekki fengið nógu marga gagnapunkta til að búa til skýrslu, vinsamlegast reyndu aftur síðar.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "Innhólf",
     "AGENT": "Þjónustufulltrúi",
     "TEAM": "Team",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/is/search.json b/app/javascript/dashboard/i18n/locale/is/search.json
index 0fcad2100..794166710 100644
--- a/app/javascript/dashboard/i18n/locale/is/search.json
+++ b/app/javascript/dashboard/i18n/locale/is/search.json
@@ -4,12 +4,14 @@
       "ALL": "Allt",
       "CONTACTS": "Tengiliðir",
       "CONVERSATIONS": "Samtöl",
-      "MESSAGES": "Skilaboð"
+      "MESSAGES": "Skilaboð",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Tengiliðir",
       "CONVERSATIONS": "Samtöl",
-      "MESSAGES": "Skilaboð"
+      "MESSAGES": "Skilaboð",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/is/settings.json b/app/javascript/dashboard/i18n/locale/is/settings.json
index 0414e6a13..0526ecff0 100644
--- a/app/javascript/dashboard/i18n/locale/is/settings.json
+++ b/app/javascript/dashboard/i18n/locale/is/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Aðgangslykill",
         "NOTE": "Þetta token er hægt að nota ef þú ert að byggja upp API byggða samþættingu",
-        "COPY": "Afrita"
+        "COPY": "Afrita",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Þitt tölvupóstfang",
@@ -280,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Stillingar",
     "CONTACTS": "Tengiliðir",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/it/agentBots.json b/app/javascript/dashboard/i18n/locale/it/agentBots.json
index 3d972234f..c620caa88 100644
--- a/app/javascript/dashboard/i18n/locale/it/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/it/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Token di accesso",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/it/auditLogs.json b/app/javascript/dashboard/i18n/locale/it/auditLogs.json
index 58d2dbc05..5cd03a26e 100644
--- a/app/javascript/dashboard/i18n/locale/it/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/it/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/it/contact.json b/app/javascript/dashboard/i18n/locale/it/contact.json
index dc85273b9..4336852b7 100644
--- a/app/javascript/dashboard/i18n/locale/it/contact.json
+++ b/app/javascript/dashboard/i18n/locale/it/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contatti",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Messaggio",
       "SEND_MESSAGE": "Invia messaggio",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Elimina contatto",
       "DELETE_DIALOG": {
         "TITLE": "Conferma eliminazione",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Sì, elimina",
         "API": {
           "SUCCESS_MESSAGE": "Contatto eliminato con successo",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Nessun contatto corrisponde alla tua ricerca 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/it/conversation.json b/app/javascript/dashboard/i18n/locale/it/conversation.json
index 966ca1dde..594e154d1 100644
--- a/app/javascript/dashboard/i18n/locale/it/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/it/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Risolvi",
       "REOPEN_ACTION": "Riapri",
       "OPEN_ACTION": "Apri",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Altro",
       "CLOSE": "Chiudi",
       "DETAILS": "Dettagli",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Elimina"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Segna come in sospeso",
       "RESOLVED": "Contrassegna come risolto",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assegna etichetta",
       "AGENTS_LOADING": "Caricamento agenti...",
       "ASSIGN_TEAM": "Assegna team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "ID conversazione {conversationId} assegnato a \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Etichetta assegnata correttamente",
     "ASSIGN_LABEL_FAILED": "Assegnazione etichetta non riuscita",
     "CHANGE_TEAM": "Team conversazione cambiato",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "Il file supera il limite di {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB per l'allegato",
     "MESSAGE_ERROR": "Impossibile inviare questo messaggio, riprova più tardi",
     "SENT_BY": "Inviato da:",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "Attributi contatti",
       "PREVIOUS_CONVERSATION": "Conversazioni precedenti",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/it/general.json b/app/javascript/dashboard/i18n/locale/it/general.json
index 1fd89fe3a..71d0d7759 100644
--- a/app/javascript/dashboard/i18n/locale/it/general.json
+++ b/app/javascript/dashboard/i18n/locale/it/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Cerca",
       "EMPTY_STATE": "Nessun risultato trovato"
-    }
+    },
+    "CLOSE": "Chiudi"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/it/generalSettings.json b/app/javascript/dashboard/i18n/locale/it/generalSettings.json
index 96d45fb75..7b7906541 100644
--- a/app/javascript/dashboard/i18n/locale/it/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/it/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferenze",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Nome account",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/it/integrations.json b/app/javascript/dashboard/i18n/locale/it/integrations.json
index 7ce30781d..12b389fa3 100644
--- a/app/javascript/dashboard/i18n/locale/it/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/it/integrations.json
@@ -318,11 +318,18 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "annulla"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,12 +337,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Invia messaggio...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +361,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Descrizione",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/it/report.json b/app/javascript/dashboard/i18n/locale/it/report.json
index c944e62e9..d6471a7ff 100644
--- a/app/javascript/dashboard/i18n/locale/it/report.json
+++ b/app/javascript/dashboard/i18n/locale/it/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Panoramica etichette",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Caricamento dati del grafico...",
     "NO_ENOUGH_DATA": "Non abbiamo ricevuto abbastanza punti dati per generare il rapporto, riprova più tardi.",
     "DOWNLOAD_LABEL_REPORTS": "Scarica report etichette",
@@ -559,6 +560,7 @@
     "INBOX": "Casella",
     "AGENT": "Agente",
     "TEAM": "Team",
+    "LABEL": "Etichetta",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/it/search.json b/app/javascript/dashboard/i18n/locale/it/search.json
index 24714c53a..d2813ab21 100644
--- a/app/javascript/dashboard/i18n/locale/it/search.json
+++ b/app/javascript/dashboard/i18n/locale/it/search.json
@@ -4,12 +4,14 @@
       "ALL": "Tutti",
       "CONTACTS": "Contatti",
       "CONVERSATIONS": "Conversazioni",
-      "MESSAGES": "Messaggi"
+      "MESSAGES": "Messaggi",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contatti",
       "CONVERSATIONS": "Conversazioni",
-      "MESSAGES": "Messaggi"
+      "MESSAGES": "Messaggi",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/it/settings.json b/app/javascript/dashboard/i18n/locale/it/settings.json
index b6679ef30..401423a5d 100644
--- a/app/javascript/dashboard/i18n/locale/it/settings.json
+++ b/app/javascript/dashboard/i18n/locale/it/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Token di accesso",
         "NOTE": "Questo token può essere usato se stai costruendo un'integrazione basata su API",
-        "COPY": "Copia"
+        "COPY": "Copia",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Il tuo indirizzo email",
@@ -280,6 +286,7 @@
     "REPORTS": "Segnalazioni",
     "SETTINGS": "Impostazioni",
     "CONTACTS": "Contatti",
+    "ACTIVE": "Attivo",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/ja/agentBots.json b/app/javascript/dashboard/i18n/locale/ja/agentBots.json
index 74397201f..0b50ce755 100644
--- a/app/javascript/dashboard/i18n/locale/ja/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/ja/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "ボットを更新できませんでした。再試行してください。"
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "アクセストークン",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/ja/auditLogs.json b/app/javascript/dashboard/i18n/locale/ja/auditLogs.json
index 300afa78d..60ee3577c 100644
--- a/app/javascript/dashboard/i18n/locale/ja/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/ja/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} がアカウント設定 (#{id}) を更新しました"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ja/contact.json b/app/javascript/dashboard/i18n/locale/ja/contact.json
index 03fe63f23..a37e63f54 100644
--- a/app/javascript/dashboard/i18n/locale/ja/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ja/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "連絡先",
       "SEARCH_TITLE": "連絡先を検索",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "検索...",
       "MESSAGE_BUTTON": "メッセージ",
       "SEND_MESSAGE": "メッセージを送信",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Twitterを追加"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "連絡先を削除",
       "DELETE_DIALOG": {
         "TITLE": "削除の確認",
-        "DESCRIPTION": "この {contactName} の連絡先を削除してもよろしいですか？",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "削除する",
         "API": {
           "SUCCESS_MESSAGE": "連絡先が正常に削除されました。",
@@ -555,7 +560,8 @@
       "SUBTITLE": "以下のボタンをクリックして新しい連絡先を追加してください。",
       "BUTTON_LABEL": "連絡先を追加",
       "SEARCH_EMPTY_STATE_TITLE": "検索に一致する連絡先はありません 🔍",
-      "LIST_EMPTY_STATE_TITLE": "このビューには利用可能な連絡先がありません 📋"
+      "LIST_EMPTY_STATE_TITLE": "このビューには利用可能な連絡先がありません 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/ja/conversation.json b/app/javascript/dashboard/i18n/locale/ja/conversation.json
index bc997a6d0..23d768def 100644
--- a/app/javascript/dashboard/i18n/locale/ja/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/ja/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "解決する",
       "REOPEN_ACTION": "再開する",
       "OPEN_ACTION": "再開する",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "もっと見る",
       "CLOSE": "閉じる",
       "DETAILS": "詳細",
@@ -117,6 +118,11 @@
         "FAILED": "優先度を変更できませんでした。もう一度お試しください。"
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "削除"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "保留としてマークする",
       "RESOLVED": "解決済みとしてマークする",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "ラベルを割り当てる",
       "AGENTS_LOADING": "エージェントを読み込む...",
       "ASSIGN_TEAM": "チームを割り当てる",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "会話 ID {conversationId} が \"{agentName}\" に割り当てられました",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "ラベルが正常に割り当てられました",
     "ASSIGN_LABEL_FAILED": "ラベル割り当てに失敗しました",
     "CHANGE_TEAM": "会話のチームが変更されました",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "ファイルが {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB の添付ファイル制限を超えています",
     "MESSAGE_ERROR": "このメッセージを送信できません。後でもう一度お試しください",
     "SENT_BY": "送信者：",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "連絡先属性",
       "PREVIOUS_CONVERSATION": "以前の会話",
       "MACROS": "マクロ",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/ja/general.json b/app/javascript/dashboard/i18n/locale/ja/general.json
index 533e00a4f..4f68ce750 100644
--- a/app/javascript/dashboard/i18n/locale/ja/general.json
+++ b/app/javascript/dashboard/i18n/locale/ja/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "検索",
       "EMPTY_STATE": "結果が見つかりませんでした。"
-    }
+    },
+    "CLOSE": "閉じる"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ja/generalSettings.json b/app/javascript/dashboard/i18n/locale/ja/generalSettings.json
index 5f3ce3a8e..c52280e39 100644
--- a/app/javascript/dashboard/i18n/locale/ja/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ja/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "アカウント名",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/ja/integrations.json b/app/javascript/dashboard/i18n/locale/ja/integrations.json
index ca786140f..42694429a 100644
--- a/app/javascript/dashboard/i18n/locale/ja/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ja/integrations.json
@@ -318,11 +318,18 @@
         "SUCCESS": "課題のリンクが正常に解除されました",
         "ERROR": "課題のリンク解除中にエラーが発生しました。もう一度お試しください"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "はい、削除します",
         "CANCEL": "キャンセル"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,12 +337,17 @@
     "NAME": "キャプテン",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "コパイロット",
+      "TRY_THESE_PROMPTS": "これらのプロンプトを試してください",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "メッセージを送信...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captainが考え中",
       "YOU": "あなた",
       "USE": "これを使用",
       "RESET": "リセット",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +361,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "プランはいつでも変更またはキャンセルできます"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AIは有料プランのみで利用可能です。",
       "UPGRADE_PROMPT": "アシスタント、Copilotなどにアクセスするには、プランをアップグレードしてください。",
       "ASK_ADMIN": "管理者にアップグレードを依頼してください。"
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "アシスタント",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "新しいアシスタントを作成",
       "DELETE": {
         "TITLE": "アシスタントを削除してもよろしいですか？",
@@ -411,6 +431,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "説明",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/ja/report.json b/app/javascript/dashboard/i18n/locale/ja/report.json
index d0eb75917..94c82e300 100644
--- a/app/javascript/dashboard/i18n/locale/ja/report.json
+++ b/app/javascript/dashboard/i18n/locale/ja/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "過去 1 年",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "グラフデータを読み込んでいます...",
     "NO_ENOUGH_DATA": "レポートを生成するための十分なデータポイントを受信していません。後でもう一度お試しください。",
     "DOWNLOAD_LABEL_REPORTS": "ラベルレポートをダウンロード",
@@ -559,6 +560,7 @@
     "INBOX": "受信トレイ",
     "AGENT": "担当者",
     "TEAM": "チーム",
+    "LABEL": "ラベル",
     "AVG_RESOLUTION_TIME": "解決までの平均時間",
     "AVG_FIRST_RESPONSE_TIME": "初回応答の平均時間",
     "AVG_REPLY_TIME": "お客様の平均待ち時間",
diff --git a/app/javascript/dashboard/i18n/locale/ja/search.json b/app/javascript/dashboard/i18n/locale/ja/search.json
index 15c0d757a..6d9e388d6 100644
--- a/app/javascript/dashboard/i18n/locale/ja/search.json
+++ b/app/javascript/dashboard/i18n/locale/ja/search.json
@@ -4,12 +4,14 @@
       "ALL": "すべて",
       "CONTACTS": "連絡先",
       "CONVERSATIONS": "会話データ",
-      "MESSAGES": "メッセージ"
+      "MESSAGES": "メッセージ",
+      "ARTICLES": "記事"
     },
     "SECTION": {
       "CONTACTS": "連絡先",
       "CONVERSATIONS": "会話データ",
-      "MESSAGES": "メッセージ"
+      "MESSAGES": "メッセージ",
+      "ARTICLES": "記事"
     },
     "VIEW_MORE": "さらに表示",
     "LOAD_MORE": "さらに読み込む",
diff --git a/app/javascript/dashboard/i18n/locale/ja/settings.json b/app/javascript/dashboard/i18n/locale/ja/settings.json
index 9997883e5..37affa889 100644
--- a/app/javascript/dashboard/i18n/locale/ja/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ja/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "アクセストークン",
         "NOTE": "このトークンは、API連携を構築する場合に利用します。",
-        "COPY": "コピー"
+        "COPY": "コピー",
+        "RESET": "リセット",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "オーディオアラート",
@@ -185,7 +190,8 @@
           "OFFLINE": "オフライン"
         },
         "SET_AVAILABILITY_SUCCESS": "利用可能ステータスが正常に設定されました",
-        "SET_AVAILABILITY_ERROR": "利用可能ステータスを設定できませんでした。もう一度お試しください"
+        "SET_AVAILABILITY_ERROR": "利用可能ステータスを設定できませんでした。もう一度お試しください",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "あなたのメールアドレス",
@@ -280,6 +286,7 @@
     "REPORTS": "レポート",
     "SETTINGS": "設定",
     "CONTACTS": "連絡先",
+    "ACTIVE": "有効",
     "CAPTAIN": "キャプテン",
     "CAPTAIN_ASSISTANTS": "アシスタント",
     "CAPTAIN_DOCUMENTS": "ドキュメント",
diff --git a/app/javascript/dashboard/i18n/locale/ka/agentBots.json b/app/javascript/dashboard/i18n/locale/ka/agentBots.json
index 128cd1564..d3a0bb991 100644
--- a/app/javascript/dashboard/i18n/locale/ka/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/ka/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/ka/auditLogs.json b/app/javascript/dashboard/i18n/locale/ka/auditLogs.json
index 35c054fa2..df236f5b5 100644
--- a/app/javascript/dashboard/i18n/locale/ka/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/ka/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ka/contact.json b/app/javascript/dashboard/i18n/locale/ka/contact.json
index d0f38e59b..b4bb1c13a 100644
--- a/app/javascript/dashboard/i18n/locale/ka/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ka/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contacts",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Message",
       "SEND_MESSAGE": "Send message",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Confirm Deletion",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Yes, Delete",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/ka/conversation.json b/app/javascript/dashboard/i18n/locale/ka/conversation.json
index da2f64b01..c047f17ad 100644
--- a/app/javascript/dashboard/i18n/locale/ka/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/ka/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Open",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "More",
       "CLOSE": "Close",
       "DETAILS": "details",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Delete"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "Previous Conversations",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/ka/general.json b/app/javascript/dashboard/i18n/locale/ka/general.json
index 78e97db90..129fb239a 100644
--- a/app/javascript/dashboard/i18n/locale/ka/general.json
+++ b/app/javascript/dashboard/i18n/locale/ka/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Search",
       "EMPTY_STATE": "No results found"
-    }
+    },
+    "CLOSE": "Close"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ka/generalSettings.json b/app/javascript/dashboard/i18n/locale/ka/generalSettings.json
index 7da76df18..c0c4d247d 100644
--- a/app/javascript/dashboard/i18n/locale/ka/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ka/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Account name",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/ka/integrations.json b/app/javascript/dashboard/i18n/locale/ka/integrations.json
index e57ecb7cd..4eb1343cb 100644
--- a/app/javascript/dashboard/i18n/locale/ka/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ka/integrations.json
@@ -318,11 +318,18 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "Cancel"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,12 +337,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +361,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/ka/report.json b/app/javascript/dashboard/i18n/locale/ka/report.json
index e176d9147..18f1ed14b 100644
--- a/app/javascript/dashboard/i18n/locale/ka/report.json
+++ b/app/javascript/dashboard/i18n/locale/ka/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Loading chart data...",
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "Inbox",
     "AGENT": "Agent",
     "TEAM": "Team",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/ka/search.json b/app/javascript/dashboard/i18n/locale/ka/search.json
index 3cb566813..e8510ab97 100644
--- a/app/javascript/dashboard/i18n/locale/ka/search.json
+++ b/app/javascript/dashboard/i18n/locale/ka/search.json
@@ -4,12 +4,14 @@
       "ALL": "All",
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/ka/settings.json b/app/javascript/dashboard/i18n/locale/ka/settings.json
index 4be80dba1..6a9cbf229 100644
--- a/app/javascript/dashboard/i18n/locale/ka/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ka/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy"
+        "COPY": "Copy",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Your email address",
@@ -280,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Settings",
     "CONTACTS": "Contacts",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/ko/agentBots.json b/app/javascript/dashboard/i18n/locale/ko/agentBots.json
index b26cca42f..86664d128 100644
--- a/app/javascript/dashboard/i18n/locale/ko/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/ko/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "엑세스 토큰",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/ko/auditLogs.json b/app/javascript/dashboard/i18n/locale/ko/auditLogs.json
index fe96abe81..9bfdb6d6e 100644
--- a/app/javascript/dashboard/i18n/locale/ko/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/ko/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ko/contact.json b/app/javascript/dashboard/i18n/locale/ko/contact.json
index bae30c5e7..faaa14ccc 100644
--- a/app/javascript/dashboard/i18n/locale/ko/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ko/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "연락처",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "메시지",
       "SEND_MESSAGE": "메시지 보내기",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "연락처 지우기",
       "DELETE_DIALOG": {
         "TITLE": "삭제 확인",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "예, 삭제합니다",
         "API": {
           "SUCCESS_MESSAGE": "연락처가 성공적으로 삭제되었습니다",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "검색과 일치하는 연락처 없음 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/ko/conversation.json b/app/javascript/dashboard/i18n/locale/ko/conversation.json
index d71b6185e..e346d0ae8 100644
--- a/app/javascript/dashboard/i18n/locale/ko/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/ko/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "해결함",
       "REOPEN_ACTION": "다시 열기",
       "OPEN_ACTION": "열기",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "더보기",
       "CLOSE": "닫기",
       "DETAILS": "자세히",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "삭제"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "대화 담당자가 변경됨",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "보낸 사람:",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "이전 대화",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/ko/general.json b/app/javascript/dashboard/i18n/locale/ko/general.json
index 58927922a..8913d9dbf 100644
--- a/app/javascript/dashboard/i18n/locale/ko/general.json
+++ b/app/javascript/dashboard/i18n/locale/ko/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "검색",
       "EMPTY_STATE": "검색 결과가 없습니다"
-    }
+    },
+    "CLOSE": "닫기"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ko/generalSettings.json b/app/javascript/dashboard/i18n/locale/ko/generalSettings.json
index f5a58fbe1..2bb6ea2fb 100644
--- a/app/javascript/dashboard/i18n/locale/ko/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ko/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "계정 이름",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/ko/integrations.json b/app/javascript/dashboard/i18n/locale/ko/integrations.json
index 9d08df7df..e0b1209ca 100644
--- a/app/javascript/dashboard/i18n/locale/ko/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ko/integrations.json
@@ -318,11 +318,18 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "취소"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,12 +337,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "메시지 보내기...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "나",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +361,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "내용",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/ko/report.json b/app/javascript/dashboard/i18n/locale/ko/report.json
index 35458615a..eef965113 100644
--- a/app/javascript/dashboard/i18n/locale/ko/report.json
+++ b/app/javascript/dashboard/i18n/locale/ko/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "차트 데이터 불러오는 중...",
     "NO_ENOUGH_DATA": "보고서를 생성할 수 있는 데이터 포인트가 부족합니다. 나중에 다시 시도하십시오.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "받은 메시지함",
     "AGENT": "에이전트",
     "TEAM": "Team",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/ko/search.json b/app/javascript/dashboard/i18n/locale/ko/search.json
index 5e1785215..c88467065 100644
--- a/app/javascript/dashboard/i18n/locale/ko/search.json
+++ b/app/javascript/dashboard/i18n/locale/ko/search.json
@@ -4,12 +4,14 @@
       "ALL": "모두",
       "CONTACTS": "연락처",
       "CONVERSATIONS": "대화",
-      "MESSAGES": "메시지"
+      "MESSAGES": "메시지",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "연락처",
       "CONVERSATIONS": "대화",
-      "MESSAGES": "메시지"
+      "MESSAGES": "메시지",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/ko/settings.json b/app/javascript/dashboard/i18n/locale/ko/settings.json
index 0c7a5bb43..e8a09b24d 100644
--- a/app/javascript/dashboard/i18n/locale/ko/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ko/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "엑세스 토큰",
         "NOTE": "API 기반 통합을 구축하는 경우 이 토큰을 사용할 수 있음",
-        "COPY": "복사"
+        "COPY": "복사",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "오프라인"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "이메일 주소",
@@ -280,6 +286,7 @@
     "REPORTS": "보고서",
     "SETTINGS": "설정",
     "CONTACTS": "연락처",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/lt/agentBots.json b/app/javascript/dashboard/i18n/locale/lt/agentBots.json
index 785e5c6c3..46731005a 100644
--- a/app/javascript/dashboard/i18n/locale/lt/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/lt/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Nepavyko atnaujinti boto. Bandykite dar kartą vėliau."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Prieeigos raktas",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/lt/auditLogs.json b/app/javascript/dashboard/i18n/locale/lt/auditLogs.json
index afa824504..c0c75f156 100644
--- a/app/javascript/dashboard/i18n/locale/lt/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/lt/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/lt/contact.json b/app/javascript/dashboard/i18n/locale/lt/contact.json
index de2720a18..305f66b23 100644
--- a/app/javascript/dashboard/i18n/locale/lt/contact.json
+++ b/app/javascript/dashboard/i18n/locale/lt/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Kontaktai",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Žinutė",
       "SEND_MESSAGE": "Išsiųsti pranešimą",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Trinti kontaktą",
       "DELETE_DIALOG": {
         "TITLE": "Patvirtinti Ištrynimą",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Taip, Ištrinti",
         "API": {
           "SUCCESS_MESSAGE": "Agentas ištrintas sėkmingai",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Nė vienas kontaktas neatitinka jūsų paieškos 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/lt/conversation.json b/app/javascript/dashboard/i18n/locale/lt/conversation.json
index 73bc4f55a..49dcba6ca 100644
--- a/app/javascript/dashboard/i18n/locale/lt/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/lt/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Išspręsti",
       "REOPEN_ACTION": "Atidarykite iš naujo",
       "OPEN_ACTION": "Atidaryti",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Daugiau",
       "CLOSE": "Uždaryti",
       "DETAILS": "smulkesnė informacija",
@@ -117,6 +118,11 @@
         "FAILED": "Nepavyko pakeisti prioriteto. Prašau, pabandykite dar kartą."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Ištrinti"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Pažymėti kaip laukiantį",
       "RESOLVED": "Pažymėti kaip išspręstą",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Priskirti etiketę",
       "AGENTS_LOADING": "Agentai užkraunami...",
       "ASSIGN_TEAM": "Priskirti komandą",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Pokalbis id {conversationId} priskirtas \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Etiketė sėkmingai priskirta",
     "ASSIGN_LABEL_FAILED": "Etiketės priskirti nepavyko",
     "CHANGE_TEAM": "Pasikeitė pokalbių komanda",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "Failas viršija {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB priedo apribojimą",
     "MESSAGE_ERROR": "Nepavyko išsiųsti šio pranešimo, bandykite dar kartą vėliau",
     "SENT_BY": "Siuntėjas:",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "Kontakto Požymiai",
       "PREVIOUS_CONVERSATION": "Ankstesni pokalbiai",
       "MACROS": "Makrokomandos",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/lt/general.json b/app/javascript/dashboard/i18n/locale/lt/general.json
index ded0ebaef..ecbf9cda9 100644
--- a/app/javascript/dashboard/i18n/locale/lt/general.json
+++ b/app/javascript/dashboard/i18n/locale/lt/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Ieškoti",
       "EMPTY_STATE": "Nieko nerasta"
-    }
+    },
+    "CLOSE": "Uždaryti"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/lt/generalSettings.json b/app/javascript/dashboard/i18n/locale/lt/generalSettings.json
index 21729fe24..bd62ea64e 100644
--- a/app/javascript/dashboard/i18n/locale/lt/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/lt/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Paskyros vardas",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/lt/integrations.json b/app/javascript/dashboard/i18n/locale/lt/integrations.json
index 7584aad45..00e13c468 100644
--- a/app/javascript/dashboard/i18n/locale/lt/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/lt/integrations.json
@@ -318,11 +318,18 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Taip, Trinti",
         "CANCEL": "Atšaukti"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,12 +337,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Išsiųsti pranešimą...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "Jūs",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +361,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Aprašymas",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/lt/report.json b/app/javascript/dashboard/i18n/locale/lt/report.json
index f26419eed..37c0be59d 100644
--- a/app/javascript/dashboard/i18n/locale/lt/report.json
+++ b/app/javascript/dashboard/i18n/locale/lt/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Etikečių Apžvalga",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Įkeliami diagramos duomenys...",
     "NO_ENOUGH_DATA": "Negavome pakankamai duomenų, kad galėtume sugeneruoti ataskaitą. Bandykite dar kartą vėliau.",
     "DOWNLOAD_LABEL_REPORTS": "Parsisiųsti etiketės ataskaitas",
@@ -559,6 +560,7 @@
     "INBOX": "Gautų laiškų aplankas",
     "AGENT": "Agentas",
     "TEAM": "Komanda",
+    "LABEL": "Etiketė",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/lt/search.json b/app/javascript/dashboard/i18n/locale/lt/search.json
index 4e2c4f78a..79f249960 100644
--- a/app/javascript/dashboard/i18n/locale/lt/search.json
+++ b/app/javascript/dashboard/i18n/locale/lt/search.json
@@ -4,12 +4,14 @@
       "ALL": "Visi",
       "CONTACTS": "Kontaktai",
       "CONVERSATIONS": "Pokalbiai",
-      "MESSAGES": "Pranešimai"
+      "MESSAGES": "Pranešimai",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Kontaktai",
       "CONVERSATIONS": "Pokalbiai",
-      "MESSAGES": "Pranešimai"
+      "MESSAGES": "Pranešimai",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/lt/settings.json b/app/javascript/dashboard/i18n/locale/lt/settings.json
index c7a0bb4be..5b6e3ace2 100644
--- a/app/javascript/dashboard/i18n/locale/lt/settings.json
+++ b/app/javascript/dashboard/i18n/locale/lt/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Prieeigos raktas",
         "NOTE": "Šis prieigos raktas gali būti naudojamas, jei kuriate API pagrįstą integraciją",
-        "COPY": "Kopijuoti"
+        "COPY": "Kopijuoti",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Atsijungęs"
         },
         "SET_AVAILABILITY_SUCCESS": "Pasiekiamumas nustatytas sėkmingai",
-        "SET_AVAILABILITY_ERROR": "Nepavyko nustatyti pasiekiamumo, bandykite dar kartą"
+        "SET_AVAILABILITY_ERROR": "Nepavyko nustatyti pasiekiamumo, bandykite dar kartą",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Jūsų el. pašto adresas",
@@ -280,6 +286,7 @@
     "REPORTS": "Ataskaitos",
     "SETTINGS": "Nustatymai",
     "CONTACTS": "Kontaktai",
+    "ACTIVE": "Aktyvus",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/lv/agentBots.json b/app/javascript/dashboard/i18n/locale/lv/agentBots.json
index 797f3a5bf..bc51df4f1 100644
--- a/app/javascript/dashboard/i18n/locale/lv/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/lv/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Nevarēja atjaunināt robotu. Lūdzu mēģiniet vēlreiz."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Piekļuves Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/lv/auditLogs.json b/app/javascript/dashboard/i18n/locale/lv/auditLogs.json
index 8f5fcef6c..180eb969f 100644
--- a/app/javascript/dashboard/i18n/locale/lv/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/lv/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} atjaunināja konta konfigurāciju (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/lv/contact.json b/app/javascript/dashboard/i18n/locale/lv/contact.json
index 6862ac186..3697015a0 100644
--- a/app/javascript/dashboard/i18n/locale/lv/contact.json
+++ b/app/javascript/dashboard/i18n/locale/lv/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Kontaktpersonas",
       "SEARCH_TITLE": "Meklēt kontaktpersonas",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Meklēt...",
       "MESSAGE_BUTTON": "Ziņojums",
       "SEND_MESSAGE": "Sūtīt ziņojumu",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Pievienot Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Dzēst kontaktpersonu",
       "DELETE_DIALOG": {
         "TITLE": "Apstiprināt Dzēšanu",
-        "DESCRIPTION": "Vai tiešām vēlaties dzēst šo {contactName} kontaktpersonu?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Jā, Dzēst",
         "API": {
           "SUCCESS_MESSAGE": "Kontaktpersona ir veiksmīgi izdzēsta",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Sāciet pievienot jaunas kontaktpersonas, noklikšķinot uz tālāk esošās pogas",
       "BUTTON_LABEL": "Pievienot kontaktpersonu",
       "SEARCH_EMPTY_STATE_TITLE": "Neviena kontaktpersona neatbilst jūsu meklēšanas vaicājumam 🔍",
-      "LIST_EMPTY_STATE_TITLE": "Šajā skatā nav pieejama neviena kontaktpersona 📋"
+      "LIST_EMPTY_STATE_TITLE": "Šajā skatā nav pieejama neviena kontaktpersona 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/lv/conversation.json b/app/javascript/dashboard/i18n/locale/lv/conversation.json
index ca6e757b9..b69618141 100644
--- a/app/javascript/dashboard/i18n/locale/lv/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/lv/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Atrisināt",
       "REOPEN_ACTION": "Atkārtoti atvērt",
       "OPEN_ACTION": "Atvērt",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Papildu",
       "CLOSE": "Aizvērt",
       "DETAILS": "detalizēta informācija",
@@ -117,6 +118,11 @@
         "FAILED": "Nevarēja nomainīt prioritāti. Lūdzu, mēģiniet vēlreiz."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Dzēst"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Atzīmēt kā neapstiprinātu",
       "RESOLVED": "Atzīmēt kā atrisinātu",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Piešķirt etiķeti",
       "AGENTS_LOADING": "Notiek aģentu ielāde...",
       "ASSIGN_TEAM": "Piešķirt komandu",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Sarunas id {conversationId} piešķirts \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Etiķete ir veiksmīgi piešķirta",
     "ASSIGN_LABEL_FAILED": "Etiķetes piešķiršana neizdevās",
     "CHANGE_TEAM": "Sarunu komanda mainīta",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "Fails pārsniedz {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB pielikuma ierobežojumu",
     "MESSAGE_ERROR": "Nevar nosūtīt šo ziņojumu. Lūdzu, vēlāk mēģiniet vēlreiz",
     "SENT_BY": "Sūtīja:",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "Kontaktpersonas Īpašības",
       "PREVIOUS_CONVERSATION": "Iepriekšējās Sarunas",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/lv/general.json b/app/javascript/dashboard/i18n/locale/lv/general.json
index ba2b8cf5a..bd432e7b6 100644
--- a/app/javascript/dashboard/i18n/locale/lv/general.json
+++ b/app/javascript/dashboard/i18n/locale/lv/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Meklēt",
       "EMPTY_STATE": "Nav atrasts"
-    }
+    },
+    "CLOSE": "Aizvērt"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/lv/generalSettings.json b/app/javascript/dashboard/i18n/locale/lv/generalSettings.json
index c2f433163..fd7067904 100644
--- a/app/javascript/dashboard/i18n/locale/lv/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/lv/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Konta nosaukums",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/lv/integrations.json b/app/javascript/dashboard/i18n/locale/lv/integrations.json
index 31e21313f..c230ded21 100644
--- a/app/javascript/dashboard/i18n/locale/lv/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/lv/integrations.json
@@ -318,11 +318,18 @@
         "SUCCESS": "Problēma ir veiksmīgi atsaistīta",
         "ERROR": "Atsaistot jautājumu radās kļūda. Lūdzu, mēģiniet vēlreiz"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Vai tiešām vēlaties dzēst integrāciju?",
         "MESSAGE": "Vai tiešām vēlaties dzēst integrāciju?",
         "CONFIRM": "Jā, dzēst",
         "CANCEL": "Atcelt"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,12 +337,17 @@
     "NAME": "Kapteinis",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Kopilots",
+      "TRY_THESE_PROMPTS": "Pamēģiniet",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Sūtīt ziņojumu...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Kapteinis domā",
       "YOU": "Jūs",
       "USE": "Izmantot šo",
       "RESET": "Atiestatīt",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Izvēlēties Asistentu",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +361,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "Jūs varat jebkurā laikā mainīt vai atcelt savu versiju"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI funkcija ir pieejama tikai maksas abonementā.",
       "UPGRADE_PROMPT": "Modernizējiet savu abonementu, lai iegūtu piekļuvi viruālajiem asistentiem un copilot.",
       "ASK_ADMIN": "Lai pārietu uz maksas versiju, lūdzu sazinieties ar savu administratoru."
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Asistenti",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Izveidot jaunu asistentu",
       "DELETE": {
         "TITLE": "Vai tiešām vēlaties izdzēst asistentu?",
@@ -411,6 +431,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Apraksts",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/lv/report.json b/app/javascript/dashboard/i18n/locale/lv/report.json
index d6fa9c9cb..4f98e7974 100644
--- a/app/javascript/dashboard/i18n/locale/lv/report.json
+++ b/app/javascript/dashboard/i18n/locale/lv/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Etiķešu Pārskats",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Notiek diagrammas datu ielāde...",
     "NO_ENOUGH_DATA": "Mēs neesam saņēmuši pietiekami daudz datu punktu, lai izveidotu pārskatu. Lūdzu, vēlāk mēģiniet vēlreiz.",
     "DOWNLOAD_LABEL_REPORTS": "Lejupielādēt etiķešu pārskatus",
@@ -559,6 +560,7 @@
     "INBOX": "Iesūtne",
     "AGENT": "Aģents",
     "TEAM": "Komanda",
+    "LABEL": "Etiķete",
     "AVG_RESOLUTION_TIME": "Vid. Atrisināšanas Laiks",
     "AVG_FIRST_RESPONSE_TIME": "Vid. Pirmās Atbildes Laiks",
     "AVG_REPLY_TIME": "Vid. Klientu Gaidīšanas Laiks",
diff --git a/app/javascript/dashboard/i18n/locale/lv/search.json b/app/javascript/dashboard/i18n/locale/lv/search.json
index f53b611bb..0aecb6b4e 100644
--- a/app/javascript/dashboard/i18n/locale/lv/search.json
+++ b/app/javascript/dashboard/i18n/locale/lv/search.json
@@ -4,12 +4,14 @@
       "ALL": "Visi",
       "CONTACTS": "Kontaktpersonas",
       "CONVERSATIONS": "Sarunas",
-      "MESSAGES": "Ziņojumi"
+      "MESSAGES": "Ziņojumi",
+      "ARTICLES": "Raksti"
     },
     "SECTION": {
       "CONTACTS": "Kontaktpersonas",
       "CONVERSATIONS": "Sarunas",
-      "MESSAGES": "Ziņojumi"
+      "MESSAGES": "Ziņojumi",
+      "ARTICLES": "Raksti"
     },
     "VIEW_MORE": "Skatīt vairāk",
     "LOAD_MORE": "Ielādēt vairāk",
diff --git a/app/javascript/dashboard/i18n/locale/lv/settings.json b/app/javascript/dashboard/i18n/locale/lv/settings.json
index 61ed0a48c..64fd68e70 100644
--- a/app/javascript/dashboard/i18n/locale/lv/settings.json
+++ b/app/javascript/dashboard/i18n/locale/lv/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Piekļuves Token",
         "NOTE": "Šo token var izmantot, ja veidojat uz API balstītu integrāciju",
-        "COPY": "Kopēt"
+        "COPY": "Kopēt",
+        "RESET": "Atiestatīt",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Brīdinājumi",
@@ -185,7 +190,8 @@
           "OFFLINE": "Bezsaistē"
         },
         "SET_AVAILABILITY_SUCCESS": "Pieejamība ir veiksmīgi iestatīta",
-        "SET_AVAILABILITY_ERROR": "Nevarēja iestatīt pieejamību. Lūdzu, mēģiniet vēlreiz"
+        "SET_AVAILABILITY_ERROR": "Nevarēja iestatīt pieejamību. Lūdzu, mēģiniet vēlreiz",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Jūsu e-pasta adrese",
@@ -280,6 +286,7 @@
     "REPORTS": "Pārskati",
     "SETTINGS": "Iestatījumi",
     "CONTACTS": "Kontaktpersonas",
+    "ACTIVE": "Aktīvs",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Asistenti",
     "CAPTAIN_DOCUMENTS": "Dokumenti",
diff --git a/app/javascript/dashboard/i18n/locale/ml/agentBots.json b/app/javascript/dashboard/i18n/locale/ml/agentBots.json
index ebed0c867..0bbe3b7f0 100644
--- a/app/javascript/dashboard/i18n/locale/ml/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/ml/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "ആക്സസ് ടോക്കൺ",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/ml/auditLogs.json b/app/javascript/dashboard/i18n/locale/ml/auditLogs.json
index 0f86e31da..f9150aa51 100644
--- a/app/javascript/dashboard/i18n/locale/ml/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/ml/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ml/contact.json b/app/javascript/dashboard/i18n/locale/ml/contact.json
index b9d2a5a69..0fcc576f1 100644
--- a/app/javascript/dashboard/i18n/locale/ml/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ml/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "കോൺ‌ടാക്റ്റുകൾ",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "സന്ദേശം",
       "SEND_MESSAGE": "സന്ദേശം അയയ്ക്കുക",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "കോൺടാക്റ്റ് ഇല്ലാതാക്കുക",
       "DELETE_DIALOG": {
         "TITLE": "ഇല്ലാതാക്കൽ സ്ഥിരീകരിക്കുക",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "അതെ, ഇല്ലാതാക്കുക",
         "API": {
           "SUCCESS_MESSAGE": "കോൺടാക്റ്റ് വിജയകരമായി ഇല്ലാതാക്കിയിരിക്കുന്നു",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "കോൺ‌ടാക്റ്റുകളൊന്നും നിങ്ങളുടെ തിരയലുമായി പൊരുത്തപ്പെടുന്നില്ല",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/ml/conversation.json b/app/javascript/dashboard/i18n/locale/ml/conversation.json
index 5577e9b30..0ea878528 100644
--- a/app/javascript/dashboard/i18n/locale/ml/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/ml/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "പരിഹരിക്കുക",
       "REOPEN_ACTION": "വീണ്ടും തുറക്കുക",
       "OPEN_ACTION": "സജീവം",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "കൂടുതൽ",
       "CLOSE": "അടയ്ക്കുക",
       "DETAILS": "വിശദാംശങ്ങൾ",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "ഇല്ലാതാക്കുക"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "അയച്ചത്:",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "മുമ്പത്തെ സംഭാഷണങ്ങൾ",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/ml/general.json b/app/javascript/dashboard/i18n/locale/ml/general.json
index 158181ca4..6b050ccb0 100644
--- a/app/javascript/dashboard/i18n/locale/ml/general.json
+++ b/app/javascript/dashboard/i18n/locale/ml/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "തിരയുക",
       "EMPTY_STATE": "ഒരു ഫലവും കണ്ടെത്താനായില്ല"
-    }
+    },
+    "CLOSE": "അടയ്ക്കുക"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ml/generalSettings.json b/app/javascript/dashboard/i18n/locale/ml/generalSettings.json
index e2769cbf0..52cf08c2c 100644
--- a/app/javascript/dashboard/i18n/locale/ml/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ml/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "അക്കൗണ്ടിന്റെ പേര്",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/ml/integrations.json b/app/javascript/dashboard/i18n/locale/ml/integrations.json
index 8be42ade5..f048ff9c6 100644
--- a/app/javascript/dashboard/i18n/locale/ml/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ml/integrations.json
@@ -318,11 +318,18 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "റദ്ദാക്കുക"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,12 +337,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "സന്ദേശം അയയ്ക്കുക...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +361,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "വിവരണം",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/ml/report.json b/app/javascript/dashboard/i18n/locale/ml/report.json
index 738dae73a..e6d2339ab 100644
--- a/app/javascript/dashboard/i18n/locale/ml/report.json
+++ b/app/javascript/dashboard/i18n/locale/ml/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "ലേബലുകൾ അവലോകനം",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "ചാർട്ട് ഡാറ്റ ലോഡു ചെയ്യുകയാണ്...",
     "NO_ENOUGH_DATA": "റിപ്പോർട്ട് സൃഷ്ടിക്കുന്നതിന് ആവശ്യമായ ഡാറ്റ ഞങ്ങൾക്ക് ലഭിച്ചിട്ടില്ല, ദയവായി പിന്നീട് വീണ്ടും ശ്രമിക്കുക.",
     "DOWNLOAD_LABEL_REPORTS": "ലേബൽ റിപ്പോർട്ടുകൾ ഡൗൺലോഡ് ചെയ്യുക",
@@ -559,6 +560,7 @@
     "INBOX": "ഇൻബോക്സ്",
     "AGENT": "ഏജന്റ്",
     "TEAM": "Team",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/ml/search.json b/app/javascript/dashboard/i18n/locale/ml/search.json
index 664cd46f3..5c6c2804f 100644
--- a/app/javascript/dashboard/i18n/locale/ml/search.json
+++ b/app/javascript/dashboard/i18n/locale/ml/search.json
@@ -4,12 +4,14 @@
       "ALL": "എല്ലാം",
       "CONTACTS": "കോൺ‌ടാക്റ്റുകൾ",
       "CONVERSATIONS": "സംഭാഷണങ്ങൾ",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "കോൺ‌ടാക്റ്റുകൾ",
       "CONVERSATIONS": "സംഭാഷണങ്ങൾ",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/ml/settings.json b/app/javascript/dashboard/i18n/locale/ml/settings.json
index 59b472ba3..5313410ce 100644
--- a/app/javascript/dashboard/i18n/locale/ml/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ml/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "ആക്സസ് ടോക്കൺ",
         "NOTE": "നിങ്ങൾ ഒരു എപിഐ അടിസ്ഥാനമാക്കിയുള്ള സംയോജനം നിർമ്മിക്കുകയാണെങ്കിൽ ഈ ടോക്കൺ ഉപയോഗിക്കാൻ കഴിയും",
-        "COPY": "പകർത്തുക"
+        "COPY": "പകർത്തുക",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "ഓഫ്‌ലൈൻ"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "നിങ്ങളുടെ ഇമെയിൽ വിലാസം",
@@ -280,6 +286,7 @@
     "REPORTS": "റിപ്പോർട്ടുകൾ",
     "SETTINGS": "ക്രമീകരണങ്ങൾ",
     "CONTACTS": "കോൺ‌ടാക്റ്റുകൾ",
+    "ACTIVE": "സജീവമാണ്",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/ms/agentBots.json b/app/javascript/dashboard/i18n/locale/ms/agentBots.json
index a4e0b5cb5..5e0cd93d9 100644
--- a/app/javascript/dashboard/i18n/locale/ms/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/ms/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/ms/auditLogs.json b/app/javascript/dashboard/i18n/locale/ms/auditLogs.json
index becbcc6dc..23d80ed57 100644
--- a/app/javascript/dashboard/i18n/locale/ms/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/ms/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ms/contact.json b/app/javascript/dashboard/i18n/locale/ms/contact.json
index d7c7af48c..6373a8987 100644
--- a/app/javascript/dashboard/i18n/locale/ms/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ms/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contacts",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Message",
       "SEND_MESSAGE": "Send message",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Pasti Padamkan",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Baik, Padamkan",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/ms/conversation.json b/app/javascript/dashboard/i18n/locale/ms/conversation.json
index 62eeb3a3f..f85962a18 100644
--- a/app/javascript/dashboard/i18n/locale/ms/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/ms/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Open",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "More",
       "CLOSE": "Close",
       "DETAILS": "details",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Padamkan"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "Previous Conversations",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/ms/general.json b/app/javascript/dashboard/i18n/locale/ms/general.json
index 99f9b07d9..1ebfcd2bc 100644
--- a/app/javascript/dashboard/i18n/locale/ms/general.json
+++ b/app/javascript/dashboard/i18n/locale/ms/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Search",
       "EMPTY_STATE": "Tiada dijumpa"
-    }
+    },
+    "CLOSE": "Close"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ms/generalSettings.json b/app/javascript/dashboard/i18n/locale/ms/generalSettings.json
index 6a36c3ee5..c9f4fb9cd 100644
--- a/app/javascript/dashboard/i18n/locale/ms/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ms/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Account name",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/ms/integrations.json b/app/javascript/dashboard/i18n/locale/ms/integrations.json
index 09770398e..316e84f1d 100644
--- a/app/javascript/dashboard/i18n/locale/ms/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ms/integrations.json
@@ -318,11 +318,18 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "Batalkan"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,12 +337,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +361,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/ms/report.json b/app/javascript/dashboard/i18n/locale/ms/report.json
index 095587745..0b463ac6c 100644
--- a/app/javascript/dashboard/i18n/locale/ms/report.json
+++ b/app/javascript/dashboard/i18n/locale/ms/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Loading chart data...",
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "Inbox",
     "AGENT": "Ejen",
     "TEAM": "Team",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/ms/search.json b/app/javascript/dashboard/i18n/locale/ms/search.json
index 3cb566813..e8510ab97 100644
--- a/app/javascript/dashboard/i18n/locale/ms/search.json
+++ b/app/javascript/dashboard/i18n/locale/ms/search.json
@@ -4,12 +4,14 @@
       "ALL": "All",
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/ms/settings.json b/app/javascript/dashboard/i18n/locale/ms/settings.json
index 6d5685a28..b987a389f 100644
--- a/app/javascript/dashboard/i18n/locale/ms/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ms/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy"
+        "COPY": "Copy",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Your email address",
@@ -280,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Settings",
     "CONTACTS": "Contacts",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/ne/agentBots.json b/app/javascript/dashboard/i18n/locale/ne/agentBots.json
index 128cd1564..d3a0bb991 100644
--- a/app/javascript/dashboard/i18n/locale/ne/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/ne/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/ne/auditLogs.json b/app/javascript/dashboard/i18n/locale/ne/auditLogs.json
index 35c054fa2..df236f5b5 100644
--- a/app/javascript/dashboard/i18n/locale/ne/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/ne/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ne/contact.json b/app/javascript/dashboard/i18n/locale/ne/contact.json
index a79c3c3c6..ecf2e17ac 100644
--- a/app/javascript/dashboard/i18n/locale/ne/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ne/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contacts",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Message",
       "SEND_MESSAGE": "Send message",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Confirm Deletion",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Yes, Delete",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/ne/conversation.json b/app/javascript/dashboard/i18n/locale/ne/conversation.json
index 24924691b..94f9f6e6a 100644
--- a/app/javascript/dashboard/i18n/locale/ne/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/ne/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Open",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "More",
       "CLOSE": "बन्दा गार्नुहोस्",
       "DETAILS": "details",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Delete"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "Previous Conversations",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/ne/general.json b/app/javascript/dashboard/i18n/locale/ne/general.json
index 78e97db90..0c32a56e1 100644
--- a/app/javascript/dashboard/i18n/locale/ne/general.json
+++ b/app/javascript/dashboard/i18n/locale/ne/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Search",
       "EMPTY_STATE": "No results found"
-    }
+    },
+    "CLOSE": "बन्दा गार्नुहोस्"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ne/generalSettings.json b/app/javascript/dashboard/i18n/locale/ne/generalSettings.json
index 7da76df18..c0c4d247d 100644
--- a/app/javascript/dashboard/i18n/locale/ne/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ne/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Account name",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/ne/integrations.json b/app/javascript/dashboard/i18n/locale/ne/integrations.json
index c18a22039..5779e973f 100644
--- a/app/javascript/dashboard/i18n/locale/ne/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ne/integrations.json
@@ -318,11 +318,18 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "Cancel"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,12 +337,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +361,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/ne/report.json b/app/javascript/dashboard/i18n/locale/ne/report.json
index e176d9147..18f1ed14b 100644
--- a/app/javascript/dashboard/i18n/locale/ne/report.json
+++ b/app/javascript/dashboard/i18n/locale/ne/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Loading chart data...",
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "Inbox",
     "AGENT": "Agent",
     "TEAM": "Team",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/ne/search.json b/app/javascript/dashboard/i18n/locale/ne/search.json
index 3cb566813..e8510ab97 100644
--- a/app/javascript/dashboard/i18n/locale/ne/search.json
+++ b/app/javascript/dashboard/i18n/locale/ne/search.json
@@ -4,12 +4,14 @@
       "ALL": "All",
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/ne/settings.json b/app/javascript/dashboard/i18n/locale/ne/settings.json
index ded91739c..cba2ddb5a 100644
--- a/app/javascript/dashboard/i18n/locale/ne/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ne/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy"
+        "COPY": "Copy",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Your email address",
@@ -280,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Settings",
     "CONTACTS": "Contacts",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/nl/agentBots.json b/app/javascript/dashboard/i18n/locale/nl/agentBots.json
index a8f7e6cef..e0eb22829 100644
--- a/app/javascript/dashboard/i18n/locale/nl/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/nl/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Toegangs-token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
@@ -83,8 +90,8 @@
         "VALID_URL": "Please enter a valid URL starting with http:// or https://"
       },
       "CANCEL": "Annuleren",
-      "CREATE": "Create Bot",
-      "UPDATE": "Update Bot"
+      "CREATE": "Bot Maken",
+      "UPDATE": "Bot updaten"
     },
     "WEBHOOK": {
       "DESCRIPTION": "Configure a webhook bot to integrate with your custom services. The bot will receive and process events from conversations and can respond to them."
diff --git a/app/javascript/dashboard/i18n/locale/nl/auditLogs.json b/app/javascript/dashboard/i18n/locale/nl/auditLogs.json
index 34000522f..80cdacee5 100644
--- a/app/javascript/dashboard/i18n/locale/nl/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/nl/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/nl/contact.json b/app/javascript/dashboard/i18n/locale/nl/contact.json
index 9cf12b9cb..1939b63b5 100644
--- a/app/javascript/dashboard/i18n/locale/nl/contact.json
+++ b/app/javascript/dashboard/i18n/locale/nl/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contacten",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Bericht",
       "SEND_MESSAGE": "Verstuur bericht",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Contactpersoon verwijderen",
       "DELETE_DIALOG": {
         "TITLE": "Verwijderen bevestigen",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Ja, verwijderen",
         "API": {
           "SUCCESS_MESSAGE": "Contactpersoon werd succesvol verwijderd",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Er zijn geen contacten die overeenkomen met je zoekopdracht 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/nl/conversation.json b/app/javascript/dashboard/i18n/locale/nl/conversation.json
index 345262477..1c64164f1 100644
--- a/app/javascript/dashboard/i18n/locale/nl/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/nl/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Oplossen",
       "REOPEN_ACTION": "Heropenen",
       "OPEN_ACTION": "Open",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Meer",
       "CLOSE": "Sluiten",
       "DETAILS": "Details",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Verwijderen"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Markeren als in afwachting van",
       "RESOLVED": "Markeer als opgelost",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Label toewijzen",
       "AGENTS_LOADING": "Agents worden geladen...",
       "ASSIGN_TEAM": "Team toewijzen",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Gesprek id {conversationId} toegewezen aan \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Verzonden door:",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "Vorige gesprekken",
       "MACROS": "Macro's",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/nl/general.json b/app/javascript/dashboard/i18n/locale/nl/general.json
index 38184deee..fcd3683bf 100644
--- a/app/javascript/dashboard/i18n/locale/nl/general.json
+++ b/app/javascript/dashboard/i18n/locale/nl/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Zoeken",
       "EMPTY_STATE": "Geen resultaten gevonden"
-    }
+    },
+    "CLOSE": "Sluiten"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/nl/generalSettings.json b/app/javascript/dashboard/i18n/locale/nl/generalSettings.json
index 6c1c86cc0..f371d56d6 100644
--- a/app/javascript/dashboard/i18n/locale/nl/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/nl/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Voorkeuren",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "accountnaam",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/nl/integrations.json b/app/javascript/dashboard/i18n/locale/nl/integrations.json
index 8b5acabef..94cc0034d 100644
--- a/app/javascript/dashboard/i18n/locale/nl/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/nl/integrations.json
@@ -318,11 +318,18 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Ja, verwijderen",
         "CANCEL": "Annuleren"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,12 +337,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Verstuur bericht...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "Jij",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +361,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Beschrijving",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/nl/report.json b/app/javascript/dashboard/i18n/locale/nl/report.json
index ddb7807a9..d2c3e8504 100644
--- a/app/javascript/dashboard/i18n/locale/nl/report.json
+++ b/app/javascript/dashboard/i18n/locale/nl/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Kaartgegevens laden...",
     "NO_ENOUGH_DATA": "We hebben niet genoeg datapunten ontvangen om een rapport te genereren, probeer het later opnieuw.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "Postvak In",
     "AGENT": "Medewerker",
     "TEAM": "Team",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/nl/search.json b/app/javascript/dashboard/i18n/locale/nl/search.json
index 150daf18c..52cc72e53 100644
--- a/app/javascript/dashboard/i18n/locale/nl/search.json
+++ b/app/javascript/dashboard/i18n/locale/nl/search.json
@@ -4,12 +4,14 @@
       "ALL": "Allemaal",
       "CONTACTS": "Contacten",
       "CONVERSATIONS": "Gesprekken",
-      "MESSAGES": "Berichten"
+      "MESSAGES": "Berichten",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contacten",
       "CONVERSATIONS": "Gesprekken",
-      "MESSAGES": "Berichten"
+      "MESSAGES": "Berichten",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/nl/settings.json b/app/javascript/dashboard/i18n/locale/nl/settings.json
index 2e9f2283c..419c7ef64 100644
--- a/app/javascript/dashboard/i18n/locale/nl/settings.json
+++ b/app/javascript/dashboard/i18n/locale/nl/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Toegangs-token",
         "NOTE": "Dit token kan worden gebruikt als u een API gebaseerde integratie bouwt",
-        "COPY": "Kopiëren"
+        "COPY": "Kopiëren",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Uw e-mailadres",
@@ -280,6 +286,7 @@
     "REPORTS": "Rapporten",
     "SETTINGS": "Instellingen",
     "CONTACTS": "Contacten",
+    "ACTIVE": "Actief",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/no/agentBots.json b/app/javascript/dashboard/i18n/locale/no/agentBots.json
index 6364d3852..188098606 100644
--- a/app/javascript/dashboard/i18n/locale/no/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/no/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Tilgangstoken",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/no/auditLogs.json b/app/javascript/dashboard/i18n/locale/no/auditLogs.json
index 86835d088..f47736a57 100644
--- a/app/javascript/dashboard/i18n/locale/no/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/no/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/no/contact.json b/app/javascript/dashboard/i18n/locale/no/contact.json
index b82c07db5..fccb77206 100644
--- a/app/javascript/dashboard/i18n/locale/no/contact.json
+++ b/app/javascript/dashboard/i18n/locale/no/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Kontakter",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Melding",
       "SEND_MESSAGE": "Send message",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Bekreft sletting",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Ja, slett",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Ingen kontakter samsvarer med søket ditt 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/no/conversation.json b/app/javascript/dashboard/i18n/locale/no/conversation.json
index b5c3f6976..c83a5833b 100644
--- a/app/javascript/dashboard/i18n/locale/no/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/no/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Løs",
       "REOPEN_ACTION": "Gjenåpne",
       "OPEN_ACTION": "Åpne",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Mer",
       "CLOSE": "Lukk",
       "DETAILS": "detaljer",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Slett"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sendt av:",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "Tidligere samtaler",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/no/general.json b/app/javascript/dashboard/i18n/locale/no/general.json
index b7140855a..fb289a8d6 100644
--- a/app/javascript/dashboard/i18n/locale/no/general.json
+++ b/app/javascript/dashboard/i18n/locale/no/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Søk",
       "EMPTY_STATE": "Ingen resultater funnet"
-    }
+    },
+    "CLOSE": "Lukk"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/no/generalSettings.json b/app/javascript/dashboard/i18n/locale/no/generalSettings.json
index 8cb2dc0b8..d68075947 100644
--- a/app/javascript/dashboard/i18n/locale/no/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/no/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Kontonavn",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/no/integrations.json b/app/javascript/dashboard/i18n/locale/no/integrations.json
index 37730dee2..6d22be801 100644
--- a/app/javascript/dashboard/i18n/locale/no/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/no/integrations.json
@@ -318,11 +318,18 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Ja, slett",
         "CANCEL": "Avbryt"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,12 +337,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "Du",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +361,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Beskrivelse",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/no/report.json b/app/javascript/dashboard/i18n/locale/no/report.json
index 4ebf3c85e..106f434bc 100644
--- a/app/javascript/dashboard/i18n/locale/no/report.json
+++ b/app/javascript/dashboard/i18n/locale/no/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Laster inn diagramdata...",
     "NO_ENOUGH_DATA": "Vi har ikke mottatt nok data for å generere rapporten, vennligst prøv igjen senere.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "Innboks",
     "AGENT": "Agent",
     "TEAM": "Gruppe",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/no/search.json b/app/javascript/dashboard/i18n/locale/no/search.json
index 0f632dda4..3078c3af6 100644
--- a/app/javascript/dashboard/i18n/locale/no/search.json
+++ b/app/javascript/dashboard/i18n/locale/no/search.json
@@ -4,12 +4,14 @@
       "ALL": "Alle",
       "CONTACTS": "Kontakter",
       "CONVERSATIONS": "Samtaler",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Kontakter",
       "CONVERSATIONS": "Samtaler",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/no/settings.json b/app/javascript/dashboard/i18n/locale/no/settings.json
index df9d8c14f..0c823d7c1 100644
--- a/app/javascript/dashboard/i18n/locale/no/settings.json
+++ b/app/javascript/dashboard/i18n/locale/no/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Tilgangstoken",
         "NOTE": "Dette tokenet kan brukes hvis du lager en API-basert integrasjon",
-        "COPY": "Kopier"
+        "COPY": "Kopier",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Frakoblet"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Din e-postadresse",
@@ -280,6 +286,7 @@
     "REPORTS": "Rapporter",
     "SETTINGS": "Innstillinger",
     "CONTACTS": "Kontakter",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/pl/agentBots.json b/app/javascript/dashboard/i18n/locale/pl/agentBots.json
index 21b7ae605..d861bdead 100644
--- a/app/javascript/dashboard/i18n/locale/pl/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/pl/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Nie udało się zaktualizować bota. Proszę spróbować ponownie."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Token dostępu",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/pl/auditLogs.json b/app/javascript/dashboard/i18n/locale/pl/auditLogs.json
index 7cfa77af4..48462730b 100644
--- a/app/javascript/dashboard/i18n/locale/pl/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/pl/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/pl/contact.json b/app/javascript/dashboard/i18n/locale/pl/contact.json
index 3fc424828..87f901eda 100644
--- a/app/javascript/dashboard/i18n/locale/pl/contact.json
+++ b/app/javascript/dashboard/i18n/locale/pl/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Kontakty",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Wiadomość",
       "SEND_MESSAGE": "Wyślij wiadomość",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Usuń kontakt",
       "DELETE_DIALOG": {
         "TITLE": "Potwierdź usunięcie",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Tak, usuń",
         "API": {
           "SUCCESS_MESSAGE": "Kontakt został pomyślnie usunięty",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Brak kontaktów pasujących do wyszukiwania 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/pl/conversation.json b/app/javascript/dashboard/i18n/locale/pl/conversation.json
index d8b751cef..4c3086088 100644
--- a/app/javascript/dashboard/i18n/locale/pl/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/pl/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Rozwiąż",
       "REOPEN_ACTION": "Otwórz ponownie",
       "OPEN_ACTION": "Otwórz",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Więcej",
       "CLOSE": "Zamknij",
       "DETAILS": "szczegóły",
@@ -117,6 +118,11 @@
         "FAILED": "Nie można zmienić priorytetu. Spróbuj ponownie."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Usuń"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Oznacz jako oczekujące",
       "RESOLVED": "Oznacz jako rozwiązane",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Przypisz etykietę",
       "AGENTS_LOADING": "Ładowanie agentów...",
       "ASSIGN_TEAM": "Przypisz zespół",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Konwersacja o identyfikatorze {conversationId} przypisana do \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Etykieta przypisana pomyślnie",
     "ASSIGN_LABEL_FAILED": "Nie udało się przypisać etykiety",
     "CHANGE_TEAM": "Zmieniono przypisany zespół konwersacji",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "Plik przekracza limit rozmiaru załącznika %{MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB",
     "MESSAGE_ERROR": "Nie można wysłać tej wiadomości, spróbuj ponownie później",
     "SENT_BY": "Wysłane przez:",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "Atrybuty kontaktu",
       "PREVIOUS_CONVERSATION": "Poprzednie konwersacje",
       "MACROS": "Makra",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/pl/general.json b/app/javascript/dashboard/i18n/locale/pl/general.json
index 3d1b76f47..736589732 100644
--- a/app/javascript/dashboard/i18n/locale/pl/general.json
+++ b/app/javascript/dashboard/i18n/locale/pl/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Szukaj",
       "EMPTY_STATE": "Nie znaleziono rekordów"
-    }
+    },
+    "CLOSE": "Zamknij"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/pl/generalSettings.json b/app/javascript/dashboard/i18n/locale/pl/generalSettings.json
index 32f7df3ce..50ae20b2e 100644
--- a/app/javascript/dashboard/i18n/locale/pl/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/pl/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferencje",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Nazwa konta",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/pl/integrations.json b/app/javascript/dashboard/i18n/locale/pl/integrations.json
index 17a431edb..65752a63f 100644
--- a/app/javascript/dashboard/i18n/locale/pl/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/pl/integrations.json
@@ -318,11 +318,18 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Tak, usuń",
         "CANCEL": "Anuluj"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,12 +337,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Wyślij wiadomość...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +361,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Opis",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/pl/report.json b/app/javascript/dashboard/i18n/locale/pl/report.json
index f319cf5b6..d365d1221 100644
--- a/app/javascript/dashboard/i18n/locale/pl/report.json
+++ b/app/javascript/dashboard/i18n/locale/pl/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Przegląd etykiet",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Ładowanie danych wykresów...",
     "NO_ENOUGH_DATA": "Nie ma wystarczającej ilości danych do wygenerowania raportu. Spróbuj ponownie później.",
     "DOWNLOAD_LABEL_REPORTS": "Pobierz raporty etykiety",
@@ -559,6 +560,7 @@
     "INBOX": "Skrzynka odbiorcza",
     "AGENT": "Agent",
     "TEAM": "Zespół",
+    "LABEL": "Etykieta",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/pl/search.json b/app/javascript/dashboard/i18n/locale/pl/search.json
index 6d30a4c36..cae507868 100644
--- a/app/javascript/dashboard/i18n/locale/pl/search.json
+++ b/app/javascript/dashboard/i18n/locale/pl/search.json
@@ -4,12 +4,14 @@
       "ALL": "Wszystkie",
       "CONTACTS": "Kontakty",
       "CONVERSATIONS": "Rozmowy",
-      "MESSAGES": "Wiadomości"
+      "MESSAGES": "Wiadomości",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Kontakty",
       "CONVERSATIONS": "Rozmowy",
-      "MESSAGES": "Wiadomości"
+      "MESSAGES": "Wiadomości",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/pl/settings.json b/app/javascript/dashboard/i18n/locale/pl/settings.json
index 310b6467e..f98ab629b 100644
--- a/app/javascript/dashboard/i18n/locale/pl/settings.json
+++ b/app/javascript/dashboard/i18n/locale/pl/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Token dostępu",
         "NOTE": "Ten token może być użyty, jeśli budujesz integrację opartą na API",
-        "COPY": "Kopiuj"
+        "COPY": "Kopiuj",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Niedostępny"
         },
         "SET_AVAILABILITY_SUCCESS": "Dostępność została pomyślnie ustawiona",
-        "SET_AVAILABILITY_ERROR": "Nie można ustawić dostępności, spróbuj ponownie"
+        "SET_AVAILABILITY_ERROR": "Nie można ustawić dostępności, spróbuj ponownie",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Twój adres e-mail",
@@ -280,6 +286,7 @@
     "REPORTS": "Raporty",
     "SETTINGS": "Ustawienia",
     "CONTACTS": "Kontakty",
+    "ACTIVE": "Aktywne",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/pt/agentBots.json b/app/javascript/dashboard/i18n/locale/pt/agentBots.json
index 02353e533..84b15f403 100644
--- a/app/javascript/dashboard/i18n/locale/pt/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/pt/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Não foi possível atualizar o bot. Por favor, tente novamente."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Token de acesso",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/pt/auditLogs.json b/app/javascript/dashboard/i18n/locale/pt/auditLogs.json
index e27895aaf..00914c17d 100644
--- a/app/javascript/dashboard/i18n/locale/pt/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/pt/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/pt/automation.json b/app/javascript/dashboard/i18n/locale/pt/automation.json
index 02061ec8e..eebc50044 100644
--- a/app/javascript/dashboard/i18n/locale/pt/automation.json
+++ b/app/javascript/dashboard/i18n/locale/pt/automation.json
@@ -144,7 +144,7 @@
       "SNOOZE_CONVERSATION": "Adiar conversa",
       "RESOLVE_CONVERSATION": "Resolver conversa",
       "SEND_WEBHOOK_EVENT": "Send Webhook Event",
-      "SEND_ATTACHMENT": "Send Attachment",
+      "SEND_ATTACHMENT": "Enviar anexo",
       "SEND_MESSAGE": "Send a Message",
       "CHANGE_PRIORITY": "Alterar prioridade",
       "ADD_SLA": "Adicionar SLA"
diff --git a/app/javascript/dashboard/i18n/locale/pt/contact.json b/app/javascript/dashboard/i18n/locale/pt/contact.json
index c75407d28..365108766 100644
--- a/app/javascript/dashboard/i18n/locale/pt/contact.json
+++ b/app/javascript/dashboard/i18n/locale/pt/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contactos",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Messagem",
       "SEND_MESSAGE": "Enviar mensagem",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Excluir contacto",
       "DELETE_DIALOG": {
         "TITLE": "Confirmar exclusão",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Sim, excluir",
         "API": {
           "SUCCESS_MESSAGE": "Contacto excluído com sucesso",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Nenhum contacto corresponde à sua pesquisa 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/pt/conversation.json b/app/javascript/dashboard/i18n/locale/pt/conversation.json
index 997529fe4..d2eab7850 100644
--- a/app/javascript/dashboard/i18n/locale/pt/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/pt/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolver",
       "REOPEN_ACTION": "Reabrir",
       "OPEN_ACTION": "Abertas",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Mais",
       "CLOSE": "Fechar",
       "DETAILS": "Detalhes",
@@ -117,6 +118,11 @@
         "FAILED": "Não foi possível alterar a prioridade, por favor, tente novamente."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Excluir"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Marcar como pendente",
       "RESOLVED": "Marcar como resolvida",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Atribuir etiqueta",
       "AGENTS_LOADING": "A carregar agentes...",
       "ASSIGN_TEAM": "Atribuir equipa",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversa com ID {conversationId} atribuída a \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Etiqueta atribuída com sucesso",
     "ASSIGN_LABEL_FAILED": "Falha na atribuição de etiqueta",
     "CHANGE_TEAM": "Equipa da conversa alterada",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "O ficheiro excede o tamanho limite para anexos de {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB",
     "MESSAGE_ERROR": "Não foi possível enviar esta mensagem, por favor, tente novamente mais tarde",
     "SENT_BY": "Enviado por:",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "Atributos do contacto",
       "PREVIOUS_CONVERSATION": "Conversas anteriores",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/pt/general.json b/app/javascript/dashboard/i18n/locale/pt/general.json
index 4c5b9608b..79bbb56d8 100644
--- a/app/javascript/dashboard/i18n/locale/pt/general.json
+++ b/app/javascript/dashboard/i18n/locale/pt/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Procurar",
       "EMPTY_STATE": "Nenhum resultado encontrado"
-    }
+    },
+    "CLOSE": "Fechar"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/pt/generalSettings.json b/app/javascript/dashboard/i18n/locale/pt/generalSettings.json
index f7a221921..25eaf917f 100644
--- a/app/javascript/dashboard/i18n/locale/pt/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/pt/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferências",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Nome da conta",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/pt/integrations.json b/app/javascript/dashboard/i18n/locale/pt/integrations.json
index 7ac8b957d..60b69375f 100644
--- a/app/javascript/dashboard/i18n/locale/pt/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/pt/integrations.json
@@ -318,11 +318,18 @@
         "SUCCESS": "Problema desvinculado com sucesso",
         "ERROR": "Houve um erro ao desvincular o problema, por favor, tente novamente"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Sim, excluir",
         "CANCEL": "Cancelar"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,12 +337,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Enviar mensagem...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "Você",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +361,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "Pode alterar ou cancelar o plano a qualquer momento"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Por favor, entre em contato com o administrador para atualização."
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Descrição",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/pt/macros.json b/app/javascript/dashboard/i18n/locale/pt/macros.json
index aed7a291f..ad427b303 100644
--- a/app/javascript/dashboard/i18n/locale/pt/macros.json
+++ b/app/javascript/dashboard/i18n/locale/pt/macros.json
@@ -94,7 +94,7 @@
       "MUTE_CONVERSATION": "Silenciar Conversa",
       "SNOOZE_CONVERSATION": "Adiar conversa",
       "RESOLVE_CONVERSATION": "Resolver conversa",
-      "SEND_ATTACHMENT": "Send Attachment",
+      "SEND_ATTACHMENT": "Enviar anexo",
       "SEND_MESSAGE": "Send a Message",
       "CHANGE_PRIORITY": "Alterar prioridade",
       "ADD_PRIVATE_NOTE": "Add a Private Note",
diff --git a/app/javascript/dashboard/i18n/locale/pt/report.json b/app/javascript/dashboard/i18n/locale/pt/report.json
index adc370f9d..cdd25f66c 100644
--- a/app/javascript/dashboard/i18n/locale/pt/report.json
+++ b/app/javascript/dashboard/i18n/locale/pt/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Visão geral de etiquetas",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "A carregar dados...",
     "NO_ENOUGH_DATA": "Não recebemos pontos de dados suficientes para gerar o relatório. Por favor, tente novamente mais tarde.",
     "DOWNLOAD_LABEL_REPORTS": "Descarregar relatórios de etiquetas",
@@ -559,6 +560,7 @@
     "INBOX": "Caixa de entrada",
     "AGENT": "Agente",
     "TEAM": "Equipa",
+    "LABEL": "Etiqueta",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/pt/search.json b/app/javascript/dashboard/i18n/locale/pt/search.json
index 8550c2b5e..26646a36a 100644
--- a/app/javascript/dashboard/i18n/locale/pt/search.json
+++ b/app/javascript/dashboard/i18n/locale/pt/search.json
@@ -4,12 +4,14 @@
       "ALL": "TODOS",
       "CONTACTS": "Contactos",
       "CONVERSATIONS": "Conversas",
-      "MESSAGES": "Mensagens"
+      "MESSAGES": "Mensagens",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contactos",
       "CONVERSATIONS": "Conversas",
-      "MESSAGES": "Mensagens"
+      "MESSAGES": "Mensagens",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/pt/settings.json b/app/javascript/dashboard/i18n/locale/pt/settings.json
index a6db3321e..b428b5558 100644
--- a/app/javascript/dashboard/i18n/locale/pt/settings.json
+++ b/app/javascript/dashboard/i18n/locale/pt/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Token de acesso",
         "NOTE": "Este token pode ser usado se você estiver construindo uma integração baseada em API",
-        "COPY": "Copiar"
+        "COPY": "Copiar",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Ausente"
         },
         "SET_AVAILABILITY_SUCCESS": "Disponibilidade foi definida com sucesso",
-        "SET_AVAILABILITY_ERROR": "Não foi possível definir a disponibilidade, por favor tente novamente"
+        "SET_AVAILABILITY_ERROR": "Não foi possível definir a disponibilidade, por favor tente novamente",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Seu endereço de e-mail",
@@ -280,6 +286,7 @@
     "REPORTS": "relatórios",
     "SETTINGS": "Configurações",
     "CONTACTS": "Contactos",
+    "ACTIVE": "Ativa",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/agentBots.json b/app/javascript/dashboard/i18n/locale/pt_BR/agentBots.json
index 36da3d95d..6292cee86 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Não foi possível atualizar o robô. Por favor, tente novamente mais tarde."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Token de acesso",
+      "DESCRIPTION": "Copie o token de acesso e salve-o de forma segura",
+      "COPY_SUCCESSFUL": "Token de acesso copiado para área de transferência",
+      "RESET_SUCCESS": "Token de acesso gerado novamente com sucesso",
+      "RESET_ERROR": "Não foi possível regerar o token de acesso. Por favor, tente novamente"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Avatar do robô"
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/auditLogs.json b/app/javascript/dashboard/i18n/locale/pt_BR/auditLogs.json
index fd21f7453..51996b6c7 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "O {agentName} atualizou a configuração da conta (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} excluiu a conversa #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/automation.json b/app/javascript/dashboard/i18n/locale/pt_BR/automation.json
index 5b3af42a7..2c0d51696 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/automation.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/automation.json
@@ -152,7 +152,7 @@
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Tipo da Mensagem",
       "MESSAGE_CONTAINS": "A mensagem contém",
-      "EMAIL": "e-mail",
+      "EMAIL": "E-mail",
       "INBOX": "Caixa de Entrada",
       "CONVERSATION_LANGUAGE": "Idioma da conversa",
       "PHONE_NUMBER": "Número de Telefone",
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/contact.json b/app/javascript/dashboard/i18n/locale/pt_BR/contact.json
index 0a840b88a..0bbee4de3 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/contact.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contatos",
       "SEARCH_TITLE": "Pesquisar contatos",
+      "ACTIVE_TITLE": "Contatos ativos",
       "SEARCH_PLACEHOLDER": "Pesquisar...",
       "MESSAGE_BUTTON": "Enviar Mensagem",
       "SEND_MESSAGE": "Enviar mensagem",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Adicionar Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "Esta ação é permanente e irreversível.",
+        "BUTTON": "Excluir agora"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Excluir contato",
       "DELETE_DIALOG": {
         "TITLE": "Confirmar exclusão",
-        "DESCRIPTION": "Tem certeza de que deseja excluir este contato {contactName}?",
+        "DESCRIPTION": "Tem certeza de que deseja excluir este contato?",
         "CONFIRM": "Sim, excluir",
         "API": {
           "SUCCESS_MESSAGE": "Contato excluído com sucesso",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Comece a adicionar novos contatos clicando no botão abaixo",
       "BUTTON_LABEL": "Adicionar contato",
       "SEARCH_EMPTY_STATE_TITLE": "Nenhum contato corresponde à sua pesquisa 🔍",
-      "LIST_EMPTY_STATE_TITLE": "Não há contatos disponíveis nesta visualização 📋"
+      "LIST_EMPTY_STATE_TITLE": "Não há contatos disponíveis nesta visualização 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "Nenhum contato está ativo no momento 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/conversation.json b/app/javascript/dashboard/i18n/locale/pt_BR/conversation.json
index 42e754522..c426a4cac 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolver",
       "REOPEN_ACTION": "Reabrir",
       "OPEN_ACTION": "Abrir",
+      "MORE_ACTIONS": "Mais ações",
       "OPEN": "Mais",
       "CLOSE": "Fechar",
       "DETAILS": "detalhes",
@@ -117,6 +118,11 @@
         "FAILED": "Não foi possível alterar a prioridade. Por favor, tente novamente."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Excluir conversa #{conversationId}",
+      "DESCRIPTION": "Tem certeza que deseja excluir esta conversa?",
+      "CONFIRM": "Excluir"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Deixar pendente",
       "RESOLVED": "Marcar como resolvida",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Atribuir etiqueta",
       "AGENTS_LOADING": "Carregando agentes...",
       "ASSIGN_TEAM": "Atribuir time",
+      "DELETE": "Excluir conversa",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "ID da conversa {conversationId} atribuído para \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Etiqueta atribuída com sucesso",
     "ASSIGN_LABEL_FAILED": "Falha ao atribuir etiqueta",
     "CHANGE_TEAM": "Status da conversa mudou",
+    "SUCCESS_DELETE_CONVERSATION": "Conversa excluída com sucesso",
+    "FAIL_DELETE_CONVERSATION": "Não foi possível excluir a conversa! Tente novamente",
     "FILE_SIZE_LIMIT": "O arquivo excede os {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB do limite para anexos",
     "MESSAGE_ERROR": "Não foi possível enviar esta mensagem, por favor, tente novamente mais tarde",
     "SENT_BY": "Enviado por:",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "Atributos do contato",
       "PREVIOUS_CONVERSATION": "Conversas anteriores",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/general.json b/app/javascript/dashboard/i18n/locale/pt_BR/general.json
index 69b1703e9..098727d54 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/general.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Pesquisar",
       "EMPTY_STATE": "Nenhum resultado encontrado"
-    }
+    },
+    "CLOSE": "Fechar"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/generalSettings.json b/app/javascript/dashboard/i18n/locale/pt_BR/generalSettings.json
index fab5ac4ca..6ea40a2ec 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Resolver conversas automaticamente",
-        "NOTE": "Essa configuração permite resolver automaticamente a conversa após um determinado período. Defina o período e personalize a mensagem para o usuário abaixo."
+        "NOTE": "Essa configuração permitirá que você resolva automaticamente a conversa após um determinado período de inatividade.",
+        "DURATION": {
+          "LABEL": "Duração da inatividade",
+          "HELP": "Período de tempo de inatividade após o qual a conversa é resolvida automaticamente",
+          "PLACEHOLDER": "30",
+          "ERROR": "O tempo decorrido para resolução automática deve ser entre 10 minutos e 999 dias",
+          "API": {
+            "SUCCESS": "Configurações de resolução automática atualizadas com sucesso",
+            "ERROR": "Falha ao atualizar as configurações de resolução automática"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Mensagem personalizada de resolução automática",
+          "PLACEHOLDER": "A conversa foi marcada como resolvida pelo sistema por ter 15 dias de inatividade",
+          "HELP": "Mensagem enviada ao cliente após a resolução automática da conversa"
+        },
+        "PREFERENCES": "Preferências",
+        "LABEL": {
+          "LABEL": "Adicionar etiqueta após resolução automática",
+          "PLACEHOLDER": "Selecione a etiqueta"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Pular conversas aguardando a resposta do agente"
+        },
+        "UPDATE_BUTTON": "Salvar Alterações"
       },
       "NAME": {
         "LABEL": "Nome da Conta",
@@ -72,11 +96,19 @@
         "LABEL": "Excluir conversas não atendidas",
         "HELP": "Se ativado, o sistema não resolverá conversas que estiverem aguardando a resposta de um atendente."
       },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcrever Mensagens de Áudio",
+        "NOTE": "Transcreve automaticamente mensagens de áudio nas conversas. Gera uma transcrição de texto sempre que uma mensagem de áudio é enviada ou recebida, e a exibe junto da mensagem.",
+        "API": {
+          "SUCCESS": "Configuração de transcrição de áudio atualizada com sucesso",
+          "ERROR": "Falha ao atualizar configuração de transcrição de áudio"
+        }
+      },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Tempo de inatividade para resolução",
         "HELP": "Tempo de inatividade após o qual a conversa deve ser encerrada automaticamente",
         "PLACEHOLDER": "30",
-        "ERROR": "O tempo decorrido para encerramento automático deve estar entre 10 minutos e 999 dias",
+        "ERROR": "O tempo decorrido para resolução automática deve ser entre 10 minutos e 999 dias",
         "API": {
           "SUCCESS": "Configurações de resolução automática atualizadas com sucesso",
           "ERROR": "Falha ao atualizar as configurações de resolução automática"
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/pt_BR/inboxMgmt.json
index bfeb05da7..cc728f880 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/inboxMgmt.json
@@ -475,7 +475,7 @@
     },
     "TABS": {
       "SETTINGS": "Configurações",
-      "COLLABORATORS": "Colaboradores",
+      "COLLABORATORS": "Agentes",
       "CONFIGURATION": "Configuração",
       "CAMPAIGN": "Campanhas",
       "PRE_CHAT_FORM": "Formulário Chat Pré",
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/integrations.json b/app/javascript/dashboard/i18n/locale/pt_BR/integrations.json
index 0cb18819c..c0fbf9888 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/integrations.json
@@ -318,11 +318,18 @@
         "SUCCESS": "Issue desvinculada com sucesso",
         "ERROR": "Houve um erro ao desvincular o atributo, por favor, tente novamente"
       },
+      "NO_LINKED_ISSUES": "Nenhuma tarefa vinculada foi encontrada",
       "DELETE": {
         "TITLE": "Tem certeza que deseja excluir esta integração?",
         "MESSAGE": "Tem certeza que deseja excluir esta integração?",
         "CONFIRM": "Sim, excluir",
         "CANCEL": "Cancelar"
+      },
+      "CTA": {
+        "TITLE": "Conectar ao Linear",
+        "AGENT_DESCRIPTION": "O espaço de trabalho do Linear não está conectado. Solicite ao seu administrador para conectar um espaço de trabalho para usar essa integração.",
+        "DESCRIPTION": "O espaço de trabalho do Linear não está conectado. Clique no botão abaixo para conectar seu espaço de trabalho para usar essa integração.",
+        "BUTTON_TEXT": "Conectar espaço de trabalho do Linear"
       }
     }
   },
@@ -330,12 +337,17 @@
     "NAME": "Capitão",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copiloto",
+      "TRY_THESE_PROMPTS": "Experimente estes comandos",
+      "PANEL_TITLE": "Comece a usar o Copiloto",
+      "KICK_OFF_MESSAGE": "Precisa de um resumo rápido, quer verificar conversas passadas ou redigir uma resposta melhor? O Copiloto está aqui para acelerar as coisas.",
       "SEND_MESSAGE": "Enviar mensagem...",
       "EMPTY_MESSAGE": "Houve um erro ao gerar a resposta. Por favor, tente novamente.",
       "LOADER": "Capitão está pensando",
       "YOU": "Você",
       "USE": "Use isto",
       "RESET": "Reiniciar",
+      "SHOW_STEPS": "Mostrar etapas",
       "SELECT_ASSISTANT": "Selecione o Assistente",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +361,14 @@
         "RATE": {
           "LABEL": "Avaliar esta conversa",
           "CONTENT": "Revise a conversa para ver o quanto ela atende às necessidades do cliente. Compartilhe uma classificação de 0 a 5 com base em tom, clareza e eficácia."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "Conversas de alta prioridade",
+          "CONTENT": "Dê um resumo de todas as conversas abertas com prioridade alta. Incluir o ID da conversa, nome do cliente (se disponível), o conteúdo da última mensagem e o agente atribuído. O grupo por status, se relevante."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "Listar contatos",
+          "CONTENT": "Mostre-me a lista dos 10 contatos mais frequentes. Inclua nome, e-mail ou número de telefone (se disponível), visto por última vez, etiquetas (se houver)."
         }
       }
     },
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "Você pode alterar ou cancelar seu plano a qualquer momento"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "A função de Capitão AI só está disponível num plano pago.",
       "UPGRADE_PROMPT": "Atualize seu plano para ter acesso aos nossos assistentes, copilotos e muito mais.",
       "ASK_ADMIN": "Entre em contato com seu administrador para fazer a atualização."
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistentes",
+      "NO_ASSISTANTS_AVAILABLE": "Não há assistentes disponíveis em sua conta.",
       "ADD_NEW": "Criar um novo assistente",
       "DELETE": {
         "TITLE": "Tem certeza que deseja excluir o assistente?",
@@ -411,6 +431,10 @@
           "PLACEHOLDER": "Digite o nome do assistente",
           "ERROR": "O nome é obrigatório"
         },
+        "TEMPERATURE": {
+          "LABEL": "Temperatura da resposta",
+          "DESCRIPTION": "Ajuste o quão criativo ou restritivo as respostas do assistente devem ser. Valores mais baixos produzem respostas mais focadas e deterministas, enquanto valores mais altos permitem resultados mais criativos e variados."
+        },
         "DESCRIPTION": {
           "LABEL": "Descrição",
           "PLACEHOLDER": "Digite a descrição do assistente",
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/report.json b/app/javascript/dashboard/i18n/locale/pt_BR/report.json
index cdad1b31f..47f875068 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/report.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Visão Geral das Etiquetas",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Carregando dados do gráfico...",
     "NO_ENOUGH_DATA": "Não existem dados suficientes para gerar o relatório. Tente novamente mais tarde.",
     "DOWNLOAD_LABEL_REPORTS": "Baixar relatórios de etiquetas",
@@ -559,6 +560,7 @@
     "INBOX": "Caixa de Entrada",
     "AGENT": "Agente",
     "TEAM": "Time",
+    "LABEL": "Nome do campo",
     "AVG_RESOLUTION_TIME": "Tempo Médio de Resolução",
     "AVG_FIRST_RESPONSE_TIME": "Tempo Médio de Primeira Resposta",
     "AVG_REPLY_TIME": "Tempo Médio de Rspera do Cliente",
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/search.json b/app/javascript/dashboard/i18n/locale/pt_BR/search.json
index 27ca80135..ff2905a82 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/search.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/search.json
@@ -4,12 +4,14 @@
       "ALL": "Tudo",
       "CONTACTS": "Contatos",
       "CONVERSATIONS": "Conversas",
-      "MESSAGES": "Mensagens"
+      "MESSAGES": "Mensagens",
+      "ARTICLES": "Artigos"
     },
     "SECTION": {
       "CONTACTS": "Contatos",
       "CONVERSATIONS": "Conversas",
-      "MESSAGES": "Messagem"
+      "MESSAGES": "Messagem",
+      "ARTICLES": "Artigos"
     },
     "VIEW_MORE": "Ver mais",
     "LOAD_MORE": "Carregar mais",
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/settings.json b/app/javascript/dashboard/i18n/locale/pt_BR/settings.json
index fe275b6b9..b68c07359 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/settings.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Token de acesso",
         "NOTE": "Esse token pode ser usado se você estiver criando uma integração baseada em API",
-        "COPY": "Copiar"
+        "COPY": "Copiar",
+        "RESET": "Reiniciar",
+        "CONFIRM_RESET": "Você tem certeza?",
+        "CONFIRM_HINT": "Clique novamente para confirmar",
+        "RESET_SUCCESS": "Token de acesso gerado novamente com sucesso",
+        "RESET_ERROR": "Não foi possível regerar o token de acesso. Por favor, tente novamente"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Alertas de áudio",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Disponibilidade foi definida com sucesso",
-        "SET_AVAILABILITY_ERROR": "Não foi possível definir a disponibilidade, por favor tente novamente"
+        "SET_AVAILABILITY_ERROR": "Não foi possível definir a disponibilidade, por favor tente novamente",
+        "IMPERSONATING_ERROR": "Não é possível alterar a disponibilidade enquanto personifica um usuário"
       },
       "EMAIL": {
         "LABEL": "Seu e-mail",
@@ -280,6 +286,7 @@
     "REPORTS": "Relatórios",
     "SETTINGS": "Configurações",
     "CONTACTS": "Contatos",
+    "ACTIVE": "Ativo",
     "CAPTAIN": "Capitão",
     "CAPTAIN_ASSISTANTS": "Assistentes",
     "CAPTAIN_DOCUMENTS": "Documentos",
diff --git a/app/javascript/dashboard/i18n/locale/ro/agentBots.json b/app/javascript/dashboard/i18n/locale/ro/agentBots.json
index dc6b3b26c..02c271f25 100644
--- a/app/javascript/dashboard/i18n/locale/ro/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/ro/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Token acces",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/ro/auditLogs.json b/app/javascript/dashboard/i18n/locale/ro/auditLogs.json
index ecd4a0eee..50f88d13b 100644
--- a/app/javascript/dashboard/i18n/locale/ro/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/ro/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ro/contact.json b/app/javascript/dashboard/i18n/locale/ro/contact.json
index 5ed91dea9..747ada0d3 100644
--- a/app/javascript/dashboard/i18n/locale/ro/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ro/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contacte",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Mesaj",
       "SEND_MESSAGE": "Trimite mesaj",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Șterge contact",
       "DELETE_DIALOG": {
         "TITLE": "Confirmă ștergerea",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Da, șterge",
         "API": {
           "SUCCESS_MESSAGE": "Contact șters cu succes",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Niciun contact nu se potrivește cu căutarea ta 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/ro/conversation.json b/app/javascript/dashboard/i18n/locale/ro/conversation.json
index 3d26d3afa..4cc8d43c9 100644
--- a/app/javascript/dashboard/i18n/locale/ro/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/ro/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Rezolvă",
       "REOPEN_ACTION": "Redeschide",
       "OPEN_ACTION": "Deschide",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Mai mult",
       "CLOSE": "Închide",
       "DETAILS": "detalii",
@@ -117,6 +118,11 @@
         "FAILED": "Nu s-a putut schimba prioritatea. Vă rugăm să încercați din nou."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Şterge"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Marchează ca în așteptare",
       "RESOLVED": "Marcați ca rezolvat",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Atribuiți eticheta",
       "AGENTS_LOADING": "Se încarcă agenții...",
       "ASSIGN_TEAM": "Atribuiți echipă",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Id conversație {conversationId} atribuit la \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Etichetă atribuită cu succes",
     "ASSIGN_LABEL_FAILED": "Atribuirea etichetei a eșuat",
     "CHANGE_TEAM": "Echipa de conversație schimbată",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "Fișierul depășește limita de {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB",
     "MESSAGE_ERROR": "Mesajul nu poate fi trimis, te rugăm să încerci din nou mai târziu",
     "SENT_BY": "Trimis de:",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "Atribute Contacte",
       "PREVIOUS_CONVERSATION": "Conversații anterioare",
       "MACROS": "Macrocomenzi",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/ro/general.json b/app/javascript/dashboard/i18n/locale/ro/general.json
index 49c0fc566..00beef63f 100644
--- a/app/javascript/dashboard/i18n/locale/ro/general.json
+++ b/app/javascript/dashboard/i18n/locale/ro/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Caută",
       "EMPTY_STATE": "Niciun rezultat găsit"
-    }
+    },
+    "CLOSE": "Închide"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ro/generalSettings.json b/app/javascript/dashboard/i18n/locale/ro/generalSettings.json
index f8b245cd1..01d4d0292 100644
--- a/app/javascript/dashboard/i18n/locale/ro/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ro/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferințe",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Nume cont",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/ro/integrations.json b/app/javascript/dashboard/i18n/locale/ro/integrations.json
index c2575ec94..ac6dee5c7 100644
--- a/app/javascript/dashboard/i18n/locale/ro/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ro/integrations.json
@@ -318,11 +318,18 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "Renunță"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,12 +337,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Trimite mesaj...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +361,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Descriere",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/ro/report.json b/app/javascript/dashboard/i18n/locale/ro/report.json
index fdb722efc..ab4c386af 100644
--- a/app/javascript/dashboard/i18n/locale/ro/report.json
+++ b/app/javascript/dashboard/i18n/locale/ro/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Prezentare generală a etichetelor",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Încărcare date grafic...",
     "NO_ENOUGH_DATA": "Nu am primit suficiente date pentru a genera raportul. Vă rugăm să încercați din nou mai târziu.",
     "DOWNLOAD_LABEL_REPORTS": "Descărcarea rapoartelor de etichete",
@@ -559,6 +560,7 @@
     "INBOX": "Inbox",
     "AGENT": "Agent",
     "TEAM": "Echipa",
+    "LABEL": "Etichetă",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/ro/search.json b/app/javascript/dashboard/i18n/locale/ro/search.json
index 867722640..e2e0c3f09 100644
--- a/app/javascript/dashboard/i18n/locale/ro/search.json
+++ b/app/javascript/dashboard/i18n/locale/ro/search.json
@@ -4,12 +4,14 @@
       "ALL": "Toate",
       "CONTACTS": "Contacte",
       "CONVERSATIONS": "Conversații",
-      "MESSAGES": "Mesaje"
+      "MESSAGES": "Mesaje",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contacte",
       "CONVERSATIONS": "Conversații",
-      "MESSAGES": "Mesaje"
+      "MESSAGES": "Mesaje",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/ro/settings.json b/app/javascript/dashboard/i18n/locale/ro/settings.json
index efeb40d31..e44f55c45 100644
--- a/app/javascript/dashboard/i18n/locale/ro/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ro/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Token acces",
         "NOTE": "Acest token poate fi utilizat dacă construiți o integrare bazată pe API",
-        "COPY": "Copiază"
+        "COPY": "Copiază",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Deconectat"
         },
         "SET_AVAILABILITY_SUCCESS": "Avatar a fost șters cu succes",
-        "SET_AVAILABILITY_ERROR": "Nu s-a putut seta disponibilitatea, vă rugăm să încercați din nou"
+        "SET_AVAILABILITY_ERROR": "Nu s-a putut seta disponibilitatea, vă rugăm să încercați din nou",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Adresa ta de email",
@@ -280,6 +286,7 @@
     "REPORTS": "Rapoarte",
     "SETTINGS": "Setări",
     "CONTACTS": "Contacte",
+    "ACTIVE": "Activ",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/ru/agentBots.json b/app/javascript/dashboard/i18n/locale/ru/agentBots.json
index 583d2f1a0..5bd76e24c 100644
--- a/app/javascript/dashboard/i18n/locale/ru/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/ru/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Не удалось обновить бота. Пожалуйста, повторите попытку позже."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Токен доступа",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/ru/auditLogs.json b/app/javascript/dashboard/i18n/locale/ru/auditLogs.json
index b6bf2a6be..921a7f10a 100644
--- a/app/javascript/dashboard/i18n/locale/ru/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/ru/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} обновил настройки учетной записи (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ru/contact.json b/app/javascript/dashboard/i18n/locale/ru/contact.json
index 782c6bed5..dcc5aeed1 100644
--- a/app/javascript/dashboard/i18n/locale/ru/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ru/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Контакты",
       "SEARCH_TITLE": "Поиск контактов",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Поиск...",
       "MESSAGE_BUTTON": "Сообщение",
       "SEND_MESSAGE": "Отправить сообщение",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Добавить Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Удалить контакт",
       "DELETE_DIALOG": {
         "TITLE": "Подтвердите удаление",
-        "DESCRIPTION": "Вы уверены, что хотите удалить этот контакт {contactName}?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Да, удалить",
         "API": {
           "SUCCESS_MESSAGE": "Кампания успешно удалена",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Начните добавлять новые контакты, нажав на кнопку ниже",
       "BUTTON_LABEL": "Добавить контакт",
       "SEARCH_EMPTY_STATE_TITLE": "Нет контактов по вашему запросу 🔍",
-      "LIST_EMPTY_STATE_TITLE": "Нет контактов в этом виде 📋"
+      "LIST_EMPTY_STATE_TITLE": "Нет контактов в этом виде 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/ru/conversation.json b/app/javascript/dashboard/i18n/locale/ru/conversation.json
index 0baab27cb..ffc9b90c9 100644
--- a/app/javascript/dashboard/i18n/locale/ru/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/ru/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Завершить",
       "REOPEN_ACTION": "Открыть заново",
       "OPEN_ACTION": "Открыть",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Открыть",
       "CLOSE": "Закрыть",
       "DETAILS": "подробности",
@@ -117,6 +118,11 @@
         "FAILED": "Не удалось изменить приоритет. Пожалуйста, попробуйте еще раз."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Удалить"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Отметить как ожидающие",
       "RESOLVED": "Пометить как разрешено",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Назначить метки",
       "AGENTS_LOADING": "Загрузка агентов...",
       "ASSIGN_TEAM": "Назначить команду",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "ID разговора {conversationId} присвоен \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Метка успешно назначена",
     "ASSIGN_LABEL_FAILED": "Назначение метки не удалось",
     "CHANGE_TEAM": "Команда назначенная в беседу изменена",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "Превышен лимит вложений в {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB",
     "MESSAGE_ERROR": "Не удается отправить это сообщение, повторите попытку позже",
     "SENT_BY": "Отправитель:",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "Атрибуты контакта",
       "PREVIOUS_CONVERSATION": "Предыдущие диалоги",
       "MACROS": "Макросс",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/ru/general.json b/app/javascript/dashboard/i18n/locale/ru/general.json
index 6191f3cfb..8a893c354 100644
--- a/app/javascript/dashboard/i18n/locale/ru/general.json
+++ b/app/javascript/dashboard/i18n/locale/ru/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Поиск",
       "EMPTY_STATE": "Результаты не найдены"
-    }
+    },
+    "CLOSE": "Закрыть"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ru/generalSettings.json b/app/javascript/dashboard/i18n/locale/ru/generalSettings.json
index 38ec9c2ce..b46d06a9d 100644
--- a/app/javascript/dashboard/i18n/locale/ru/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ru/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Настройки",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Имя аккаунта",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/ru/integrations.json b/app/javascript/dashboard/i18n/locale/ru/integrations.json
index 13c54d302..cee7df308 100644
--- a/app/javascript/dashboard/i18n/locale/ru/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ru/integrations.json
@@ -318,11 +318,18 @@
         "SUCCESS": "Задача успешно отвязана",
         "ERROR": "Произошла ошибка при отвязке задачи, пожалуйста, попробуйте ещё раз"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Вы уверены, что хотите удалить интеграцию?",
         "MESSAGE": "Вы уверены, что хотите удалить интеграцию?",
         "CONFIRM": "Да, удалить",
         "CANCEL": "Отменить"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,12 +337,17 @@
     "NAME": "Капитан",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Попробуйте эти запросы",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Отправить сообщение...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Капитан думает",
       "YOU": "Вы",
       "USE": "Использовать это",
       "RESET": "Сброс",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Выбрать ассистента",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +361,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "Вы можете изменить или отменить ваш тарифный план в любое время"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Функция Captain AI доступна только в платном плане.",
       "UPGRADE_PROMPT": "Обновите тарифный план, чтобы получить доступ к нашим ассистентам, copilot и другим функциям.",
       "ASK_ADMIN": "Пожалуйста, обратитесь к вашему администратору для обновления."
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Ассистенты",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Создать нового ассистента",
       "DELETE": {
         "TITLE": "Вы уверены, что хотите удалить ассистента?",
@@ -411,6 +431,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Описание",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/ru/report.json b/app/javascript/dashboard/i18n/locale/ru/report.json
index 42802e962..dfcef0a5a 100644
--- a/app/javascript/dashboard/i18n/locale/ru/report.json
+++ b/app/javascript/dashboard/i18n/locale/ru/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Обзор меток",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Загрузка данных графика...",
     "NO_ENOUGH_DATA": "Недостаточно данных для создания отчета, пожалуйста, повторите попытку позже.",
     "DOWNLOAD_LABEL_REPORTS": "Скачать отчет по меткам",
@@ -559,6 +560,7 @@
     "INBOX": "Электронная почта",
     "AGENT": "Оператор",
     "TEAM": "Команда",
+    "LABEL": "Метка",
     "AVG_RESOLUTION_TIME": "Среднее время решения",
     "AVG_FIRST_RESPONSE_TIME": "Среднее время первого ответа",
     "AVG_REPLY_TIME": "Среднее время ожидания клиента",
diff --git a/app/javascript/dashboard/i18n/locale/ru/search.json b/app/javascript/dashboard/i18n/locale/ru/search.json
index c1a363f6c..757ee2634 100644
--- a/app/javascript/dashboard/i18n/locale/ru/search.json
+++ b/app/javascript/dashboard/i18n/locale/ru/search.json
@@ -4,12 +4,14 @@
       "ALL": "Все",
       "CONTACTS": "Контакты",
       "CONVERSATIONS": "Диалоги",
-      "MESSAGES": "Сообщения"
+      "MESSAGES": "Сообщения",
+      "ARTICLES": "Статьи"
     },
     "SECTION": {
       "CONTACTS": "Контакты",
       "CONVERSATIONS": "Диалоги",
-      "MESSAGES": "Сообщения"
+      "MESSAGES": "Сообщения",
+      "ARTICLES": "Статьи"
     },
     "VIEW_MORE": "Посмотреть больше",
     "LOAD_MORE": "Загрузить ещё",
diff --git a/app/javascript/dashboard/i18n/locale/ru/settings.json b/app/javascript/dashboard/i18n/locale/ru/settings.json
index 4a5e47887..9828305d8 100644
--- a/app/javascript/dashboard/i18n/locale/ru/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ru/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Токен доступа",
         "NOTE": "Этот токен может быть использован, если вы настраиваете интеграцию на основе API",
-        "COPY": "Копировать"
+        "COPY": "Копировать",
+        "RESET": "Сброс",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Аудио уведомления",
@@ -185,7 +190,8 @@
           "OFFLINE": "Оффлайн"
         },
         "SET_AVAILABILITY_SUCCESS": "Доступность успешно установлена",
-        "SET_AVAILABILITY_ERROR": "Не удалось установить доступность, попробуйте снова"
+        "SET_AVAILABILITY_ERROR": "Не удалось установить доступность, попробуйте снова",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Ваш адрес электронной почты",
@@ -280,6 +286,7 @@
     "REPORTS": "Отчёты",
     "SETTINGS": "Настройки",
     "CONTACTS": "Контакты",
+    "ACTIVE": "Активно",
     "CAPTAIN": "Капитан",
     "CAPTAIN_ASSISTANTS": "Ассистенты",
     "CAPTAIN_DOCUMENTS": "Документы",
diff --git a/app/javascript/dashboard/i18n/locale/sh/agentBots.json b/app/javascript/dashboard/i18n/locale/sh/agentBots.json
index 128cd1564..d3a0bb991 100644
--- a/app/javascript/dashboard/i18n/locale/sh/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/sh/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/sh/auditLogs.json b/app/javascript/dashboard/i18n/locale/sh/auditLogs.json
index 35c054fa2..df236f5b5 100644
--- a/app/javascript/dashboard/i18n/locale/sh/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/sh/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sh/contact.json b/app/javascript/dashboard/i18n/locale/sh/contact.json
index 476a69196..38489d630 100644
--- a/app/javascript/dashboard/i18n/locale/sh/contact.json
+++ b/app/javascript/dashboard/i18n/locale/sh/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contacts",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Message",
       "SEND_MESSAGE": "Send message",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Confirm Deletion",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Yes, Delete",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/sh/conversation.json b/app/javascript/dashboard/i18n/locale/sh/conversation.json
index da2f64b01..c047f17ad 100644
--- a/app/javascript/dashboard/i18n/locale/sh/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/sh/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Open",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "More",
       "CLOSE": "Close",
       "DETAILS": "details",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Delete"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "Previous Conversations",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/sh/general.json b/app/javascript/dashboard/i18n/locale/sh/general.json
index 78e97db90..129fb239a 100644
--- a/app/javascript/dashboard/i18n/locale/sh/general.json
+++ b/app/javascript/dashboard/i18n/locale/sh/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Search",
       "EMPTY_STATE": "No results found"
-    }
+    },
+    "CLOSE": "Close"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sh/generalSettings.json b/app/javascript/dashboard/i18n/locale/sh/generalSettings.json
index 7da76df18..c0c4d247d 100644
--- a/app/javascript/dashboard/i18n/locale/sh/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/sh/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Account name",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/sh/integrations.json b/app/javascript/dashboard/i18n/locale/sh/integrations.json
index e57ecb7cd..4eb1343cb 100644
--- a/app/javascript/dashboard/i18n/locale/sh/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/sh/integrations.json
@@ -318,11 +318,18 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "Cancel"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,12 +337,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +361,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/sh/report.json b/app/javascript/dashboard/i18n/locale/sh/report.json
index e176d9147..18f1ed14b 100644
--- a/app/javascript/dashboard/i18n/locale/sh/report.json
+++ b/app/javascript/dashboard/i18n/locale/sh/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Loading chart data...",
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "Inbox",
     "AGENT": "Agent",
     "TEAM": "Team",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/sh/search.json b/app/javascript/dashboard/i18n/locale/sh/search.json
index 3cb566813..e8510ab97 100644
--- a/app/javascript/dashboard/i18n/locale/sh/search.json
+++ b/app/javascript/dashboard/i18n/locale/sh/search.json
@@ -4,12 +4,14 @@
       "ALL": "All",
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/sh/settings.json b/app/javascript/dashboard/i18n/locale/sh/settings.json
index 10a21245b..219041d75 100644
--- a/app/javascript/dashboard/i18n/locale/sh/settings.json
+++ b/app/javascript/dashboard/i18n/locale/sh/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy"
+        "COPY": "Copy",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Your email address",
@@ -280,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Settings",
     "CONTACTS": "Contacts",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/sk/agentBots.json b/app/javascript/dashboard/i18n/locale/sk/agentBots.json
index bc66d2d08..ff05c0419 100644
--- a/app/javascript/dashboard/i18n/locale/sk/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/sk/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Prístupový token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/sk/auditLogs.json b/app/javascript/dashboard/i18n/locale/sk/auditLogs.json
index 38d6da68b..327c9274b 100644
--- a/app/javascript/dashboard/i18n/locale/sk/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/sk/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sk/contact.json b/app/javascript/dashboard/i18n/locale/sk/contact.json
index 43ab36325..245231cc4 100644
--- a/app/javascript/dashboard/i18n/locale/sk/contact.json
+++ b/app/javascript/dashboard/i18n/locale/sk/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Kontakty",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Správa",
       "SEND_MESSAGE": "Poslať správu",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Vymazať kontakt",
       "DELETE_DIALOG": {
         "TITLE": "Potvrdiť vymazanie",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Áno, vymazať",
         "API": {
           "SUCCESS_MESSAGE": "Kontakt úspešne odstránený",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Žiadny kontakt nezodpovedá vášmu vyhľadávaniu 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/sk/conversation.json b/app/javascript/dashboard/i18n/locale/sk/conversation.json
index 9f5aecd5b..bbda30a36 100644
--- a/app/javascript/dashboard/i18n/locale/sk/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/sk/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Vyriešiť",
       "REOPEN_ACTION": "Znovu otvoriť",
       "OPEN_ACTION": "Otvoriť",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Viac",
       "CLOSE": "Zatvoriť",
       "DETAILS": "detaily",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Vymazať"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Označiť ako čakajúce na vybavenie",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "Atribúty kontaktu",
       "PREVIOUS_CONVERSATION": "Prechádzajúce konverzácie",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/sk/general.json b/app/javascript/dashboard/i18n/locale/sk/general.json
index 2e1198efe..9b8497e11 100644
--- a/app/javascript/dashboard/i18n/locale/sk/general.json
+++ b/app/javascript/dashboard/i18n/locale/sk/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Hľadať",
       "EMPTY_STATE": "Žiadne výsledky neboli nájdené"
-    }
+    },
+    "CLOSE": "Zatvoriť"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sk/generalSettings.json b/app/javascript/dashboard/i18n/locale/sk/generalSettings.json
index f0cc9e8ac..8e12e31f7 100644
--- a/app/javascript/dashboard/i18n/locale/sk/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/sk/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Názov účtu",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/sk/integrations.json b/app/javascript/dashboard/i18n/locale/sk/integrations.json
index d22a60294..5ff7aa6e3 100644
--- a/app/javascript/dashboard/i18n/locale/sk/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/sk/integrations.json
@@ -318,11 +318,18 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "Zrušiť"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,12 +337,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Poslať správu...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "Vy",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +361,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/sk/report.json b/app/javascript/dashboard/i18n/locale/sk/report.json
index 1cd900ebd..569e4eb9d 100644
--- a/app/javascript/dashboard/i18n/locale/sk/report.json
+++ b/app/javascript/dashboard/i18n/locale/sk/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Načítanie grafu...",
     "NO_ENOUGH_DATA": "Na vygenerovanie reportu sme nedostali dostatok dát, skúste to prosím neskôr.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "Schránka",
     "AGENT": "Agent",
     "TEAM": "Team",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/sk/search.json b/app/javascript/dashboard/i18n/locale/sk/search.json
index 64f900182..c2dad4d7c 100644
--- a/app/javascript/dashboard/i18n/locale/sk/search.json
+++ b/app/javascript/dashboard/i18n/locale/sk/search.json
@@ -4,12 +4,14 @@
       "ALL": "Všetko",
       "CONTACTS": "Kontakty",
       "CONVERSATIONS": "Rozhovory",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Kontakty",
       "CONVERSATIONS": "Rozhovory",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/sk/settings.json b/app/javascript/dashboard/i18n/locale/sk/settings.json
index 53dcc60f8..ab5a33a5b 100644
--- a/app/javascript/dashboard/i18n/locale/sk/settings.json
+++ b/app/javascript/dashboard/i18n/locale/sk/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Prístupový token",
         "NOTE": "Tento token môžete použiť, ak vytvárate integráciu založenú na rozhraní API",
-        "COPY": "Copy"
+        "COPY": "Copy",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Vaša e-mailová adresa",
@@ -280,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Nastavenia",
     "CONTACTS": "Kontakty",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/sl/agentBots.json b/app/javascript/dashboard/i18n/locale/sl/agentBots.json
index 9de7ccba8..f6beeebe8 100644
--- a/app/javascript/dashboard/i18n/locale/sl/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/sl/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Bota ni bilo mogoče posodobiti. Prosimo poskusite ponovno."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/sl/auditLogs.json b/app/javascript/dashboard/i18n/locale/sl/auditLogs.json
index 8194c667c..f85ad2a3e 100644
--- a/app/javascript/dashboard/i18n/locale/sl/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/sl/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sl/contact.json b/app/javascript/dashboard/i18n/locale/sl/contact.json
index a1037617f..f1ad75a48 100644
--- a/app/javascript/dashboard/i18n/locale/sl/contact.json
+++ b/app/javascript/dashboard/i18n/locale/sl/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Kontakti",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Iskanje ...",
       "MESSAGE_BUTTON": "Sporočilo",
       "SEND_MESSAGE": "Send message",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Confirm Deletion",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Yes, Delete",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/sl/conversation.json b/app/javascript/dashboard/i18n/locale/sl/conversation.json
index ca492f97b..0b9bad8dd 100644
--- a/app/javascript/dashboard/i18n/locale/sl/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/sl/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Open",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "More",
       "CLOSE": "Close",
       "DETAILS": "details",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Delete"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "Previous Conversations",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/sl/general.json b/app/javascript/dashboard/i18n/locale/sl/general.json
index 390247323..889d4d0c0 100644
--- a/app/javascript/dashboard/i18n/locale/sl/general.json
+++ b/app/javascript/dashboard/i18n/locale/sl/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Iskanje",
       "EMPTY_STATE": "Ni rezultatov"
-    }
+    },
+    "CLOSE": "Close"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sl/generalSettings.json b/app/javascript/dashboard/i18n/locale/sl/generalSettings.json
index 7da76df18..c0c4d247d 100644
--- a/app/javascript/dashboard/i18n/locale/sl/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/sl/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Account name",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/sl/integrations.json b/app/javascript/dashboard/i18n/locale/sl/integrations.json
index dcfca6e9e..43627d32c 100644
--- a/app/javascript/dashboard/i18n/locale/sl/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/sl/integrations.json
@@ -318,11 +318,18 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Da, izbriši",
         "CANCEL": "Prekliči"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,12 +337,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "Vi",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +361,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/sl/report.json b/app/javascript/dashboard/i18n/locale/sl/report.json
index 2455635e0..5c5fd0797 100644
--- a/app/javascript/dashboard/i18n/locale/sl/report.json
+++ b/app/javascript/dashboard/i18n/locale/sl/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Loading chart data...",
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "Nabiralnik",
     "AGENT": "Agent",
     "TEAM": "Ekipa",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/sl/search.json b/app/javascript/dashboard/i18n/locale/sl/search.json
index a93879ee1..7ad94f0a2 100644
--- a/app/javascript/dashboard/i18n/locale/sl/search.json
+++ b/app/javascript/dashboard/i18n/locale/sl/search.json
@@ -4,12 +4,14 @@
       "ALL": "Vse",
       "CONTACTS": "Kontakti",
       "CONVERSATIONS": "Pogovori",
-      "MESSAGES": "Sporočila"
+      "MESSAGES": "Sporočila",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Kontakti",
       "CONVERSATIONS": "Pogovori",
-      "MESSAGES": "Sporočila"
+      "MESSAGES": "Sporočila",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/sl/settings.json b/app/javascript/dashboard/i18n/locale/sl/settings.json
index 175521048..164305cea 100644
--- a/app/javascript/dashboard/i18n/locale/sl/settings.json
+++ b/app/javascript/dashboard/i18n/locale/sl/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy"
+        "COPY": "Copy",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Your email address",
@@ -280,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Settings",
     "CONTACTS": "Contacts",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/sq/agentBots.json b/app/javascript/dashboard/i18n/locale/sq/agentBots.json
index 128cd1564..d3a0bb991 100644
--- a/app/javascript/dashboard/i18n/locale/sq/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/sq/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/sq/auditLogs.json b/app/javascript/dashboard/i18n/locale/sq/auditLogs.json
index 8194c667c..f85ad2a3e 100644
--- a/app/javascript/dashboard/i18n/locale/sq/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/sq/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sq/contact.json b/app/javascript/dashboard/i18n/locale/sq/contact.json
index da6b2aae1..f6a929e78 100644
--- a/app/javascript/dashboard/i18n/locale/sq/contact.json
+++ b/app/javascript/dashboard/i18n/locale/sq/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contacts",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Message",
       "SEND_MESSAGE": "Send message",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Confirm Deletion",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Yes, Delete",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/sq/conversation.json b/app/javascript/dashboard/i18n/locale/sq/conversation.json
index da2f64b01..c047f17ad 100644
--- a/app/javascript/dashboard/i18n/locale/sq/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/sq/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Open",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "More",
       "CLOSE": "Close",
       "DETAILS": "details",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Delete"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "Previous Conversations",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/sq/general.json b/app/javascript/dashboard/i18n/locale/sq/general.json
index 78e97db90..129fb239a 100644
--- a/app/javascript/dashboard/i18n/locale/sq/general.json
+++ b/app/javascript/dashboard/i18n/locale/sq/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Search",
       "EMPTY_STATE": "No results found"
-    }
+    },
+    "CLOSE": "Close"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sq/generalSettings.json b/app/javascript/dashboard/i18n/locale/sq/generalSettings.json
index 7da76df18..c0c4d247d 100644
--- a/app/javascript/dashboard/i18n/locale/sq/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/sq/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Account name",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/sq/integrations.json b/app/javascript/dashboard/i18n/locale/sq/integrations.json
index d3a7f8c8d..59e0f393d 100644
--- a/app/javascript/dashboard/i18n/locale/sq/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/sq/integrations.json
@@ -318,11 +318,18 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "Cancel"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,12 +337,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "Ju",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +361,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/sq/report.json b/app/javascript/dashboard/i18n/locale/sq/report.json
index 294ca2e7b..7c42fdfba 100644
--- a/app/javascript/dashboard/i18n/locale/sq/report.json
+++ b/app/javascript/dashboard/i18n/locale/sq/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Loading chart data...",
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "Inbox",
     "AGENT": "Agent",
     "TEAM": "Team",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/sq/search.json b/app/javascript/dashboard/i18n/locale/sq/search.json
index 735e6045a..7e129f7d6 100644
--- a/app/javascript/dashboard/i18n/locale/sq/search.json
+++ b/app/javascript/dashboard/i18n/locale/sq/search.json
@@ -4,12 +4,14 @@
       "ALL": "All",
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/sq/settings.json b/app/javascript/dashboard/i18n/locale/sq/settings.json
index 9801bbab5..ab40a9411 100644
--- a/app/javascript/dashboard/i18n/locale/sq/settings.json
+++ b/app/javascript/dashboard/i18n/locale/sq/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy"
+        "COPY": "Copy",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Your email address",
@@ -280,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Settings",
     "CONTACTS": "Contacts",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/sr/agentBots.json b/app/javascript/dashboard/i18n/locale/sr/agentBots.json
index c121d536a..dc5cf9514 100644
--- a/app/javascript/dashboard/i18n/locale/sr/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/sr/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Token za pristup",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/sr/auditLogs.json b/app/javascript/dashboard/i18n/locale/sr/auditLogs.json
index d140c3bd1..9fade3c5b 100644
--- a/app/javascript/dashboard/i18n/locale/sr/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/sr/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sr/contact.json b/app/javascript/dashboard/i18n/locale/sr/contact.json
index 636c91ab7..bbb3e19d0 100644
--- a/app/javascript/dashboard/i18n/locale/sr/contact.json
+++ b/app/javascript/dashboard/i18n/locale/sr/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Kontakti",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Poruka",
       "SEND_MESSAGE": "Pošalji poruku",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Obriši kontakt",
       "DELETE_DIALOG": {
         "TITLE": "Potvrdite brisanje",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Da, obriši",
         "API": {
           "SUCCESS_MESSAGE": "Kontakt je uspešno obrisan",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Nisu pronađeni kontakti 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/sr/conversation.json b/app/javascript/dashboard/i18n/locale/sr/conversation.json
index 9cf518d94..2543dbcb9 100644
--- a/app/javascript/dashboard/i18n/locale/sr/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/sr/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Reši",
       "REOPEN_ACTION": "Ponovo otvori",
       "OPEN_ACTION": "Otvoreni",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Više",
       "CLOSE": "Zatvori",
       "DETAILS": "detalji",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Izbriši"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Označeno na čekanju",
       "RESOLVED": "Označi kao rešeno",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Dodeli oznaku",
       "AGENTS_LOADING": "Učitavanje agenata...",
       "ASSIGN_TEAM": "Dodeli tim",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Razgovor sa ID {conversationId} je dodeljen \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Oznaka je uspešno dodeljena",
     "ASSIGN_LABEL_FAILED": "Nije uspela dodela oznake",
     "CHANGE_TEAM": "Tim razgovora je promenjen",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Nije moguće slanje poruke, molim vas pokušajte ponovo",
     "SENT_BY": "Poslao:",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "Atributi kontakta",
       "PREVIOUS_CONVERSATION": "Prethodni razgovor",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/sr/general.json b/app/javascript/dashboard/i18n/locale/sr/general.json
index 46e1d3a00..84b2546c4 100644
--- a/app/javascript/dashboard/i18n/locale/sr/general.json
+++ b/app/javascript/dashboard/i18n/locale/sr/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Traži",
       "EMPTY_STATE": "Ništa nije pronađeno"
-    }
+    },
+    "CLOSE": "Zatvori"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sr/generalSettings.json b/app/javascript/dashboard/i18n/locale/sr/generalSettings.json
index f808851d8..870e0cace 100644
--- a/app/javascript/dashboard/i18n/locale/sr/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/sr/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Naziv naloga",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/sr/integrations.json b/app/javascript/dashboard/i18n/locale/sr/integrations.json
index 1db35cc89..cb72cc150 100644
--- a/app/javascript/dashboard/i18n/locale/sr/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/sr/integrations.json
@@ -318,11 +318,18 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "Otkaži"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,12 +337,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Pošalji poruku...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +361,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Opis",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/sr/report.json b/app/javascript/dashboard/i18n/locale/sr/report.json
index bccd46e1c..acf3d941a 100644
--- a/app/javascript/dashboard/i18n/locale/sr/report.json
+++ b/app/javascript/dashboard/i18n/locale/sr/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Pregled oznaka",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Učitavanje podataka grafikona...",
     "NO_ENOUGH_DATA": "Nismo primili dovoljno podataka da bi smo generisali izveštaj, Molim vas pokušajte ponovo.",
     "DOWNLOAD_LABEL_REPORTS": "Preuzmi izveštaj o oznakama",
@@ -559,6 +560,7 @@
     "INBOX": "Prijemno sanduče",
     "AGENT": "Agent",
     "TEAM": "Tim",
+    "LABEL": "Oznaka",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/sr/search.json b/app/javascript/dashboard/i18n/locale/sr/search.json
index e94eda67f..c97c418ca 100644
--- a/app/javascript/dashboard/i18n/locale/sr/search.json
+++ b/app/javascript/dashboard/i18n/locale/sr/search.json
@@ -4,12 +4,14 @@
       "ALL": "Sve",
       "CONTACTS": "Kontakti",
       "CONVERSATIONS": "Razgovori",
-      "MESSAGES": "Poruke"
+      "MESSAGES": "Poruke",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Kontakti",
       "CONVERSATIONS": "Razgovori",
-      "MESSAGES": "Poruke"
+      "MESSAGES": "Poruke",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/sr/settings.json b/app/javascript/dashboard/i18n/locale/sr/settings.json
index 52f37f9a5..b36d7d1ef 100644
--- a/app/javascript/dashboard/i18n/locale/sr/settings.json
+++ b/app/javascript/dashboard/i18n/locale/sr/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Token za pristup",
         "NOTE": "Ovaj token se može koristiti ako izgrađujete integraciju zasnovanu na API-ju",
-        "COPY": "Kopiraj"
+        "COPY": "Kopiraj",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Nedostupan"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Vaša adresa e-pošte",
@@ -280,6 +286,7 @@
     "REPORTS": "Izveštaji",
     "SETTINGS": "Podešavanja",
     "CONTACTS": "Kontakti",
+    "ACTIVE": "Aktivno",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/sv/agentBots.json b/app/javascript/dashboard/i18n/locale/sv/agentBots.json
index 396f3d1a1..fea4cd09a 100644
--- a/app/javascript/dashboard/i18n/locale/sv/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/sv/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Åtkomsttoken",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/sv/auditLogs.json b/app/javascript/dashboard/i18n/locale/sv/auditLogs.json
index 4a2971116..6b57c0642 100644
--- a/app/javascript/dashboard/i18n/locale/sv/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/sv/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sv/contact.json b/app/javascript/dashboard/i18n/locale/sv/contact.json
index 20000c2ba..0937bf565 100644
--- a/app/javascript/dashboard/i18n/locale/sv/contact.json
+++ b/app/javascript/dashboard/i18n/locale/sv/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Kontakter",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Meddelande",
       "SEND_MESSAGE": "Skicka meddelande",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Ta bort kontakt",
       "DELETE_DIALOG": {
         "TITLE": "Bekräfta borttagning",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Ja, ta bort",
         "API": {
           "SUCCESS_MESSAGE": "Kontakten har tagits bort",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Inga kontakter matchar din sökning 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/sv/conversation.json b/app/javascript/dashboard/i18n/locale/sv/conversation.json
index 1079c60af..234656f95 100644
--- a/app/javascript/dashboard/i18n/locale/sv/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/sv/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Lös",
       "REOPEN_ACTION": "Återöppna",
       "OPEN_ACTION": "Öppna",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Mer",
       "CLOSE": "Stäng",
       "DETAILS": "detaljer",
@@ -117,6 +118,11 @@
         "FAILED": "Kunde inte ändra prioritet. Försök igen."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Radera"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Markera som väntande",
       "RESOLVED": "Markera som löst",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Tilldela etikett",
       "AGENTS_LOADING": "Laddar agenter...",
       "ASSIGN_TEAM": "Tilldela team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Konversationsteamet har ändrats",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Det gick inte att skicka detta meddelande, försök igen senare",
     "SENT_BY": "Skickat av:",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "Tidigare konversationer",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/sv/general.json b/app/javascript/dashboard/i18n/locale/sv/general.json
index c5218d71d..4bfbcc28b 100644
--- a/app/javascript/dashboard/i18n/locale/sv/general.json
+++ b/app/javascript/dashboard/i18n/locale/sv/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Sök",
       "EMPTY_STATE": "Inga resultat hittades"
-    }
+    },
+    "CLOSE": "Stäng"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sv/generalSettings.json b/app/javascript/dashboard/i18n/locale/sv/generalSettings.json
index e4f72bf9a..3258dfd7d 100644
--- a/app/javascript/dashboard/i18n/locale/sv/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/sv/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Kontonamn",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/sv/integrations.json b/app/javascript/dashboard/i18n/locale/sv/integrations.json
index 5942f99a4..11d651b45 100644
--- a/app/javascript/dashboard/i18n/locale/sv/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/sv/integrations.json
@@ -318,11 +318,18 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Ja, ta bort",
         "CANCEL": "Avbryt"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,12 +337,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Skicka meddelande...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "Du",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +361,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Beskrivning",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/sv/report.json b/app/javascript/dashboard/i18n/locale/sv/report.json
index da1446350..87f21fd4f 100644
--- a/app/javascript/dashboard/i18n/locale/sv/report.json
+++ b/app/javascript/dashboard/i18n/locale/sv/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Laddar diagramdata...",
     "NO_ENOUGH_DATA": "Vi har inte fått tillräckligt många datapunkter för att generera en rapport, försök igen senare.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "Inkorg",
     "AGENT": "Agent",
     "TEAM": "Team",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/sv/search.json b/app/javascript/dashboard/i18n/locale/sv/search.json
index dfea54193..31b2ea97a 100644
--- a/app/javascript/dashboard/i18n/locale/sv/search.json
+++ b/app/javascript/dashboard/i18n/locale/sv/search.json
@@ -4,12 +4,14 @@
       "ALL": "Alla",
       "CONTACTS": "Kontakter",
       "CONVERSATIONS": "Konversationer",
-      "MESSAGES": "Meddelanden"
+      "MESSAGES": "Meddelanden",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Kontakter",
       "CONVERSATIONS": "Konversationer",
-      "MESSAGES": "Meddelanden"
+      "MESSAGES": "Meddelanden",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/sv/settings.json b/app/javascript/dashboard/i18n/locale/sv/settings.json
index 7e73659c6..645f3e581 100644
--- a/app/javascript/dashboard/i18n/locale/sv/settings.json
+++ b/app/javascript/dashboard/i18n/locale/sv/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Åtkomsttoken",
         "NOTE": "Denna token kan användas om du bygger en API-baserad integration",
-        "COPY": "Kopiera"
+        "COPY": "Kopiera",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Din e-postadress",
@@ -280,6 +286,7 @@
     "REPORTS": "Rapporter",
     "SETTINGS": "Inställningar",
     "CONTACTS": "Kontakter",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/ta/agentBots.json b/app/javascript/dashboard/i18n/locale/ta/agentBots.json
index f96ee4072..071a8c08e 100644
--- a/app/javascript/dashboard/i18n/locale/ta/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/ta/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "அணுகுவதற்கான டோக்கன்",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/ta/auditLogs.json b/app/javascript/dashboard/i18n/locale/ta/auditLogs.json
index 3bc3cb98a..0a4749ebf 100644
--- a/app/javascript/dashboard/i18n/locale/ta/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/ta/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ta/contact.json b/app/javascript/dashboard/i18n/locale/ta/contact.json
index 75ffc4c8c..d1a3a5dd3 100644
--- a/app/javascript/dashboard/i18n/locale/ta/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ta/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contacts",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Message",
       "SEND_MESSAGE": "Send message",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "நீக்குதலை உறுதிப்படுத்தவும்",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Yes, Delete",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/ta/conversation.json b/app/javascript/dashboard/i18n/locale/ta/conversation.json
index b6a566245..1e2028e82 100644
--- a/app/javascript/dashboard/i18n/locale/ta/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/ta/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "தீர்",
       "REOPEN_ACTION": "மீண்டும் திற",
       "OPEN_ACTION": "திற",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "மேலும்",
       "CLOSE": "மூடு",
       "DETAILS": "விவரங்கள்",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Delete"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "முந்தைய உரையாடல்கள்",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/ta/general.json b/app/javascript/dashboard/i18n/locale/ta/general.json
index 78e97db90..8f4efd01d 100644
--- a/app/javascript/dashboard/i18n/locale/ta/general.json
+++ b/app/javascript/dashboard/i18n/locale/ta/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Search",
       "EMPTY_STATE": "No results found"
-    }
+    },
+    "CLOSE": "மூடு"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ta/generalSettings.json b/app/javascript/dashboard/i18n/locale/ta/generalSettings.json
index f1e16d2e2..fd0c21773 100644
--- a/app/javascript/dashboard/i18n/locale/ta/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ta/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "கணக்கின் பெயர்",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/ta/integrations.json b/app/javascript/dashboard/i18n/locale/ta/integrations.json
index 9626e0fb0..cfad7d30f 100644
--- a/app/javascript/dashboard/i18n/locale/ta/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ta/integrations.json
@@ -318,11 +318,18 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "ரத்துசெய்"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,12 +337,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +361,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/ta/report.json b/app/javascript/dashboard/i18n/locale/ta/report.json
index 332dfc733..813e31142 100644
--- a/app/javascript/dashboard/i18n/locale/ta/report.json
+++ b/app/javascript/dashboard/i18n/locale/ta/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "சார்ட்டுக்கான டேட்டாவை பெறுகிறது...",
     "NO_ENOUGH_DATA": "அறிக்கையை உருவாக்க போதுமான தரவுகளை பெறவில்லை, தயவுசெய்து மீண்டும் முயற்சிக்கவும்.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "Inbox",
     "AGENT": "ஏஜென்ட்",
     "TEAM": "Team",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/ta/search.json b/app/javascript/dashboard/i18n/locale/ta/search.json
index a0684df7c..41120b398 100644
--- a/app/javascript/dashboard/i18n/locale/ta/search.json
+++ b/app/javascript/dashboard/i18n/locale/ta/search.json
@@ -4,12 +4,14 @@
       "ALL": "எல்லாம்",
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "உரையாடல்கள்",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "உரையாடல்கள்",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/ta/settings.json b/app/javascript/dashboard/i18n/locale/ta/settings.json
index f20152256..59e4ca8fc 100644
--- a/app/javascript/dashboard/i18n/locale/ta/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ta/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "அணுகுவதற்கான டோக்கன்",
         "NOTE": "நீங்கள் API அடிப்படையிலான ஒருங்கிணைப்பை உருவாக்கினால் இந்த டோக்கனைப் பயன்படுத்தலாம்",
-        "COPY": "நகல்"
+        "COPY": "நகல்",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "உங்கள் ஈ-மெயில் முகவரி",
@@ -280,6 +286,7 @@
     "REPORTS": "அறிக்கைகள்",
     "SETTINGS": "அமைப்புகள்",
     "CONTACTS": "Contacts",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/th/agentBots.json b/app/javascript/dashboard/i18n/locale/th/agentBots.json
index b2753b363..c5b2690b3 100644
--- a/app/javascript/dashboard/i18n/locale/th/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/th/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/th/auditLogs.json b/app/javascript/dashboard/i18n/locale/th/auditLogs.json
index 69885ca63..450be07fb 100644
--- a/app/javascript/dashboard/i18n/locale/th/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/th/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/th/contact.json b/app/javascript/dashboard/i18n/locale/th/contact.json
index 8c28076b0..292e8ccf9 100644
--- a/app/javascript/dashboard/i18n/locale/th/contact.json
+++ b/app/javascript/dashboard/i18n/locale/th/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "ผู้ติดต่อ",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "ข้อความ",
       "SEND_MESSAGE": "ส่วข้อความ",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "ลบผู้ติดต่อ",
       "DELETE_DIALOG": {
         "TITLE": "ยืนยันการลบ",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "เอาเลย",
         "API": {
           "SUCCESS_MESSAGE": "ลบผู้ติดต่อสำเร็จแล้ว",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "ไม่มีผู้ติดต่อที่ตรงกัน 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/th/conversation.json b/app/javascript/dashboard/i18n/locale/th/conversation.json
index d044c0b21..8677f18d7 100644
--- a/app/javascript/dashboard/i18n/locale/th/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/th/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "เสร็จสิ้น",
       "REOPEN_ACTION": "เปิดใหม่อีกครั้ง",
       "OPEN_ACTION": "เปิด",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "เพิ่มเติม",
       "CLOSE": "ปิด",
       "DETAILS": "รายละเอียด",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "ลบ"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "ทำเครื่องหมายว่าอยู่ระหว่างดำเนินการ",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "รหัสการสนทนา {conversationId} ถูกมอบหมายให้กับ {agentName}",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "เปลี่ยนทีมการสนทนาเเล้ว",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "ไฟล์ของคุณมีขนาดเกิน {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB",
     "MESSAGE_ERROR": "ไม่สามารถส่งข้อความนี้ได้ โปรดลองใหม่อีกครั้ง",
     "SENT_BY": "ส่งโดย:",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "แอตทริบิวต์ผู้ติดต่อ",
       "PREVIOUS_CONVERSATION": "การสนทนาก่อนหน้า",
       "MACROS": "คีย์ลัด",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/th/general.json b/app/javascript/dashboard/i18n/locale/th/general.json
index a081fc80a..8d52d9940 100644
--- a/app/javascript/dashboard/i18n/locale/th/general.json
+++ b/app/javascript/dashboard/i18n/locale/th/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "ค้นหา",
       "EMPTY_STATE": "No results found"
-    }
+    },
+    "CLOSE": "ปิด"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/th/generalSettings.json b/app/javascript/dashboard/i18n/locale/th/generalSettings.json
index 7e09ea6a2..55b4f9b1d 100644
--- a/app/javascript/dashboard/i18n/locale/th/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/th/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "ชื่อบัญชี",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/th/integrations.json b/app/javascript/dashboard/i18n/locale/th/integrations.json
index 7fb20eb52..64697d7ea 100644
--- a/app/javascript/dashboard/i18n/locale/th/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/th/integrations.json
@@ -318,11 +318,18 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "ยกเลิก"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,12 +337,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "ส่วข้อความ...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +361,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "คำอธิบาย",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/th/report.json b/app/javascript/dashboard/i18n/locale/th/report.json
index a43255440..d2f0eacff 100644
--- a/app/javascript/dashboard/i18n/locale/th/report.json
+++ b/app/javascript/dashboard/i18n/locale/th/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "ภาพรวมป้ายกำกับ",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "กำลังโหลดแผนภูมิข้อมูล",
     "NO_ENOUGH_DATA": "ข้อมูลที่เราได้รับไม่เพียงพอต่อการสร้างรายงาน โปรดลองใหม่อีกครั้งในภายหน้า",
     "DOWNLOAD_LABEL_REPORTS": "ดาวน์โหลดรายงานป้ายกำกับ",
@@ -559,6 +560,7 @@
     "INBOX": "กล่องข้อความ",
     "AGENT": "พนักงาน",
     "TEAM": "ทีม",
+    "LABEL": "ป้ายกำกับ",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/th/search.json b/app/javascript/dashboard/i18n/locale/th/search.json
index adfa8d3df..7332709db 100644
--- a/app/javascript/dashboard/i18n/locale/th/search.json
+++ b/app/javascript/dashboard/i18n/locale/th/search.json
@@ -4,12 +4,14 @@
       "ALL": "ทั้งหมด",
       "CONTACTS": "ผู้ติดต่อ",
       "CONVERSATIONS": "การสนทนา",
-      "MESSAGES": "ข้อความทั้งหมด"
+      "MESSAGES": "ข้อความทั้งหมด",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "ผู้ติดต่อ",
       "CONVERSATIONS": "การสนทนา",
-      "MESSAGES": "ข้อความทั้งหมด"
+      "MESSAGES": "ข้อความทั้งหมด",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/th/settings.json b/app/javascript/dashboard/i18n/locale/th/settings.json
index 4445f58ee..50e3b4063 100644
--- a/app/javascript/dashboard/i18n/locale/th/settings.json
+++ b/app/javascript/dashboard/i18n/locale/th/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "คุณสามารถใช้ token นี้เชื่อมต่อกับ API ได้",
-        "COPY": "คัดลอก"
+        "COPY": "คัดลอก",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "ออฟไลน์"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "อีเมลของคุณ",
@@ -280,6 +286,7 @@
     "REPORTS": "รายงาน",
     "SETTINGS": "ตั้งค่า",
     "CONTACTS": "ผู้ติดต่อ",
+    "ACTIVE": "ใช้งานอยู่",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/tl/agentBots.json b/app/javascript/dashboard/i18n/locale/tl/agentBots.json
index 128cd1564..d3a0bb991 100644
--- a/app/javascript/dashboard/i18n/locale/tl/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/tl/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/tl/auditLogs.json b/app/javascript/dashboard/i18n/locale/tl/auditLogs.json
index 8194c667c..f85ad2a3e 100644
--- a/app/javascript/dashboard/i18n/locale/tl/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/tl/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/tl/contact.json b/app/javascript/dashboard/i18n/locale/tl/contact.json
index 9147c24b1..b4d640f7f 100644
--- a/app/javascript/dashboard/i18n/locale/tl/contact.json
+++ b/app/javascript/dashboard/i18n/locale/tl/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contacts",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Message",
       "SEND_MESSAGE": "Send message",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Confirm Deletion",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Yes, Delete",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/tl/conversation.json b/app/javascript/dashboard/i18n/locale/tl/conversation.json
index da2f64b01..c047f17ad 100644
--- a/app/javascript/dashboard/i18n/locale/tl/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/tl/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Open",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "More",
       "CLOSE": "Close",
       "DETAILS": "details",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Delete"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "Previous Conversations",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/tl/general.json b/app/javascript/dashboard/i18n/locale/tl/general.json
index 78e97db90..129fb239a 100644
--- a/app/javascript/dashboard/i18n/locale/tl/general.json
+++ b/app/javascript/dashboard/i18n/locale/tl/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Search",
       "EMPTY_STATE": "No results found"
-    }
+    },
+    "CLOSE": "Close"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/tl/generalSettings.json b/app/javascript/dashboard/i18n/locale/tl/generalSettings.json
index 7da76df18..c0c4d247d 100644
--- a/app/javascript/dashboard/i18n/locale/tl/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/tl/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Account name",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/tl/integrations.json b/app/javascript/dashboard/i18n/locale/tl/integrations.json
index 0e3c46b97..43de9b65d 100644
--- a/app/javascript/dashboard/i18n/locale/tl/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/tl/integrations.json
@@ -318,11 +318,18 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "Cancel"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,12 +337,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +361,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/tl/report.json b/app/javascript/dashboard/i18n/locale/tl/report.json
index 294ca2e7b..7c42fdfba 100644
--- a/app/javascript/dashboard/i18n/locale/tl/report.json
+++ b/app/javascript/dashboard/i18n/locale/tl/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Loading chart data...",
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "Inbox",
     "AGENT": "Agent",
     "TEAM": "Team",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/tl/search.json b/app/javascript/dashboard/i18n/locale/tl/search.json
index 3cb566813..e8510ab97 100644
--- a/app/javascript/dashboard/i18n/locale/tl/search.json
+++ b/app/javascript/dashboard/i18n/locale/tl/search.json
@@ -4,12 +4,14 @@
       "ALL": "All",
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/tl/settings.json b/app/javascript/dashboard/i18n/locale/tl/settings.json
index 10a21245b..219041d75 100644
--- a/app/javascript/dashboard/i18n/locale/tl/settings.json
+++ b/app/javascript/dashboard/i18n/locale/tl/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy"
+        "COPY": "Copy",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Your email address",
@@ -280,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Settings",
     "CONTACTS": "Contacts",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/tr/agentBots.json b/app/javascript/dashboard/i18n/locale/tr/agentBots.json
index bc40ebe74..9b4c0b500 100644
--- a/app/javascript/dashboard/i18n/locale/tr/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/tr/agentBots.json
@@ -2,13 +2,13 @@
   "AGENT_BOTS": {
     "HEADER": "Botlar",
     "LOADING_EDITOR": "Editör Yükleniyor...",
-    "DESCRIPTION": "Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try. You can manage your bots from this page or create new ones using the 'Add Bot' button.",
+    "DESCRIPTION": "Temsilci botları ekibinizin en harika üyeleri gibidir. Küçük işleri halledebilirler, böylece önemli işlere odaklanabilirsiniz. Onları deneyin. Botlarınızı bu sayfadan yönetebilir veya 'Bot Ekle' butonunu kullanarak yenilerini oluşturabilirsiniz.",
     "LEARN_MORE": "Learn about agent bots",
-    "GLOBAL_BOT": "System bot",
+    "GLOBAL_BOT": "Sistem botu",
     "GLOBAL_BOT_BADGE": "Sistem",
     "AVATAR": {
-      "SUCCESS_DELETE": "Bot avatar deleted successfully",
-      "ERROR_DELETE": "Error deleting bot avatar, please try again"
+      "SUCCESS_DELETE": "Bot avatarı başarıyla silindi",
+      "ERROR_DELETE": "Bot avatarı silinirken hata oluştu, lütfen tekrar deneyin"
     },
     "BOT_CONFIGURATION": {
       "TITLE": "Bir temsilci botu seçin",
@@ -22,7 +22,7 @@
       "SELECT_PLACEHOLDER": "Bot seçin"
     },
     "ADD": {
-      "TITLE": "Add Bot",
+      "TITLE": "Bot Ekle",
       "CANCEL_BUTTON_TEXT": "İptal Et",
       "API": {
         "SUCCESS_MESSAGE": "Bot başarıyla eklendi.",
@@ -30,10 +30,10 @@
       }
     },
     "LIST": {
-      "404": "No bots found. You can create a bot by clicking the 'Add Bot' button.",
+      "404": "Bot bulunamadı. 'Bot Ekle' butonuna tıklayarak bir bot oluşturabilirsiniz.",
       "LOADING": "Botlar alınıyor...",
       "TABLE_HEADER": {
-        "DETAILS": "Bot Details",
+        "DETAILS": "Bot Detayları",
         "URL": "Webhook URL'si"
       }
     },
@@ -42,7 +42,7 @@
       "TITLE": "Botu sil",
       "CONFIRM": {
         "TITLE": "Silmeyi onayla",
-        "MESSAGE": "Are you sure you want to delete {name}?",
+        "MESSAGE": "{name} silmek istediğinizden emin misiniz?",
         "YES": "Evet, Sil",
         "NO": "Hayır, Sakla"
       },
@@ -59,13 +59,20 @@
         "ERROR_MESSAGE": "Bot güncellenemedi. Lütfen tekrar deneyin."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Erişim Jetonu",
+      "DESCRIPTION": "Erişim anahtarını kopyalayın ve güvenli bir yerde saklayın",
+      "COPY_SUCCESSFUL": "Erişim anahtarı panoya kopyalandı",
+      "RESET_SUCCESS": "Erişim anahtarı başarıyla yeniden oluşturuldu",
+      "RESET_ERROR": "Erişim anahtarı yeniden oluşturulamadı. Lütfen tekrar deneyin"
+    },
     "FORM": {
       "AVATAR": {
-        "LABEL": "Bot avatar"
+        "LABEL": "Bot avatarı"
       },
       "NAME": {
         "LABEL": "Bot Adı",
-        "PLACEHOLDER": "Enter bot name",
+        "PLACEHOLDER": "Bot adını girin",
         "REQUIRED": "Bot adı zorunludur"
       },
       "DESCRIPTION": {
@@ -75,19 +82,19 @@
       "WEBHOOK_URL": {
         "LABEL": "Webhook URL'si",
         "PLACEHOLDER": "https://example.com/webhook",
-        "REQUIRED": "Webhook URL is required"
+        "REQUIRED": "Webhook URL'si gereklidir"
       },
       "ERRORS": {
         "NAME": "Bot adı zorunludur",
-        "URL": "Webhook URL is required",
-        "VALID_URL": "Please enter a valid URL starting with http:// or https://"
+        "URL": "Webhook URL'si gereklidir",
+        "VALID_URL": "Lütfen http:// veya https:// ile başlayan geçerli bir URL girin"
       },
       "CANCEL": "İptal Et",
-      "CREATE": "Create Bot",
-      "UPDATE": "Update Bot"
+      "CREATE": "Bot Oluştur",
+      "UPDATE": "Botu Güncelle"
     },
     "WEBHOOK": {
-      "DESCRIPTION": "Configure a webhook bot to integrate with your custom services. The bot will receive and process events from conversations and can respond to them."
+      "DESCRIPTION": "Webhook botunu özel hizmetlerinizle entegre etmek için yapılandırın. Bot, sohbetlerden gelen olayları alacak ve işleyebilecek."
     },
     "TYPES": {
       "WEBHOOK": "Webhook botu"
diff --git a/app/javascript/dashboard/i18n/locale/tr/auditLogs.json b/app/javascript/dashboard/i18n/locale/tr/auditLogs.json
index 07c108a1d..98eb2372c 100644
--- a/app/javascript/dashboard/i18n/locale/tr/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/tr/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} #{id} numaralı sohbeti sildi"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/tr/automation.json b/app/javascript/dashboard/i18n/locale/tr/automation.json
index 8327ae851..eda09b867 100644
--- a/app/javascript/dashboard/i18n/locale/tr/automation.json
+++ b/app/javascript/dashboard/i18n/locale/tr/automation.json
@@ -130,37 +130,37 @@
     "EVENTS": {
       "CONVERSATION_CREATED": "Görüşme Oluşturuldu",
       "CONVERSATION_UPDATED": "Görüşme Güncellendi",
-      "MESSAGE_CREATED": "Message Created",
-      "CONVERSATION_OPENED": "Conversation Opened"
+      "MESSAGE_CREATED": "Mesaj Oluşturuldu",
+      "CONVERSATION_OPENED": "Sohbet Açıldı"
     },
     "ACTIONS": {
-      "ASSIGN_AGENT": "Assign to Agent",
-      "ASSIGN_TEAM": "Assign a Team",
-      "ADD_LABEL": "Add a Label",
-      "REMOVE_LABEL": "Remove a Label",
-      "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
-      "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
+      "ASSIGN_AGENT": "Temsilciye Ata",
+      "ASSIGN_TEAM": "Bir Ekibe Ata",
+      "ADD_LABEL": "Etiket Ekle",
+      "REMOVE_LABEL": "Etiketi Kaldır",
+      "SEND_EMAIL_TO_TEAM": "Ekibe E-posta Gönder",
+      "SEND_EMAIL_TRANSCRIPT": "E-posta Dökümü Gönder",
       "MUTE_CONVERSATION": "Konuşmayı Sessize Al",
       "SNOOZE_CONVERSATION": "Konuşmayı Ertele",
       "RESOLVE_CONVERSATION": "Görüşmeyi çöz",
-      "SEND_WEBHOOK_EVENT": "Send Webhook Event",
-      "SEND_ATTACHMENT": "Send Attachment",
-      "SEND_MESSAGE": "Send a Message",
+      "SEND_WEBHOOK_EVENT": "Webhook Olayı Gönder",
+      "SEND_ATTACHMENT": "Ek Gönder",
+      "SEND_MESSAGE": "Mesaj Gönder",
       "CHANGE_PRIORITY": "Önceliği Değiştir",
       "ADD_SLA": "Add SLA"
     },
     "ATTRIBUTES": {
-      "MESSAGE_TYPE": "Message Type",
-      "MESSAGE_CONTAINS": "Message Contains",
+      "MESSAGE_TYPE": "Mesaj Türü",
+      "MESSAGE_CONTAINS": "Mesaj İçerir",
       "EMAIL": "E-Posta",
       "INBOX": "Gelen Kutusu",
-      "CONVERSATION_LANGUAGE": "Conversation Language",
+      "CONVERSATION_LANGUAGE": "Sohbet Dili",
       "PHONE_NUMBER": "Telefon Numarası",
       "STATUS": "Durum",
       "BROWSER_LANGUAGE": "Tarayıcı Dili",
-      "MAIL_SUBJECT": "Email Subject",
+      "MAIL_SUBJECT": "E-posta Konusu",
       "COUNTRY_NAME": "Ülke",
-      "REFERER_LINK": "Referrer Link",
+      "REFERER_LINK": "Yönlendiren Bağlantı",
       "ASSIGNEE_NAME": "Assignee",
       "TEAM_NAME": "Ekip",
       "PRIORITY": "Öncelik"
diff --git a/app/javascript/dashboard/i18n/locale/tr/components.json b/app/javascript/dashboard/i18n/locale/tr/components.json
index c047c1c85..69b9ad42f 100644
--- a/app/javascript/dashboard/i18n/locale/tr/components.json
+++ b/app/javascript/dashboard/i18n/locale/tr/components.json
@@ -45,9 +45,9 @@
     "WATCH_VIDEO": "Watch video"
   },
   "DURATION_INPUT": {
-    "MINUTES": "Minutes",
-    "HOURS": "Hours",
-    "DAYS": "Days",
-    "PLACEHOLDER": "Enter duration"
+    "MINUTES": "Dakika",
+    "HOURS": "Saat",
+    "DAYS": "Gün",
+    "PLACEHOLDER": "Süre girin"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/tr/contact.json b/app/javascript/dashboard/i18n/locale/tr/contact.json
index d7215d6ce..ec2724c03 100644
--- a/app/javascript/dashboard/i18n/locale/tr/contact.json
+++ b/app/javascript/dashboard/i18n/locale/tr/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Kişiler",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Aktif kişiler",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Mesaj",
       "SEND_MESSAGE": "Mesajı Gönder",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "Bu işlem kalıcıdır ve geri alınamaz.",
+        "BUTTON": "Şimdi sil"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Kişiyi Sil",
       "DELETE_DIALOG": {
         "TITLE": "Silmeyi onayla",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Bu kişiyi silmek istediğinizden emin misiniz?",
         "CONFIRM": "Evet, Sil",
         "API": {
           "SUCCESS_MESSAGE": "Kişi başarıyla silindi",
@@ -545,8 +550,8 @@
         "YOU": "Sen",
         "SAVE": "Save note",
         "EXPAND": "Genişlet",
-        "COLLAPSE": "Collapse",
-        "NO_NOTES": "No notes, you can add notes from the contact details page.",
+        "COLLAPSE": "Daralt",
+        "NO_NOTES": "Not yok, kişi detayları sayfasından not ekleyebilirsiniz.",
         "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
       }
     },
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Aramanızla eşleşen kişi bulunamadı 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "Şu anda aktif kişi yok 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/tr/conversation.json b/app/javascript/dashboard/i18n/locale/tr/conversation.json
index 9d2cccc35..e37ae0362 100644
--- a/app/javascript/dashboard/i18n/locale/tr/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/tr/conversation.json
@@ -32,12 +32,12 @@
     "LOADING_CONVERSATIONS": "Sohbetler Yükleniyor\n",
     "CANNOT_REPLY": "Nedeniyle cevap veremezsiniz",
     "24_HOURS_WINDOW": "24 saat mesaj penceresi kısıtlaması",
-    "API_HOURS_WINDOW": "You can only reply to this conversation within {hours} hours",
+    "API_HOURS_WINDOW": "Bu sohbete yalnızca {hours} saat içinde yanıt verebilirsiniz",
     "NOT_ASSIGNED_TO_YOU": "Bu görüşme size atanmamış. Bu konuşmayı kendinize atamak ister misiniz?",
     "ASSIGN_TO_ME": "Bana ata",
     "TWILIO_WHATSAPP_CAN_REPLY": "Bu konuşmaya yalnızca şablon mesaj kullanarak yanıt verebilirsiniz, çünkü",
     "TWILIO_WHATSAPP_24_HOURS_WINDOW": "24 saat mesaj penceresi kısıtlaması",
-    "OLD_INSTAGRAM_INBOX_REPLY_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. All new messages will show up there. You won’t be able to send messages from this conversation anymore.",
+    "OLD_INSTAGRAM_INBOX_REPLY_BANNER": "Bu Instagram hesabı yeni Instagram kanal gelen kutusuna taşındı. Tüm yeni mesajlar orada görünecek. Bu sohbetten artık mesaj gönderemezsiniz.",
     "REPLYING_TO": "Cevap veriyorsun:",
     "REMOVE_SELECTION": "Seçimi Kaldır",
     "DOWNLOAD": "İndir",
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Çözüldü",
       "REOPEN_ACTION": "Yeniden aç",
       "OPEN_ACTION": "Açık",
+      "MORE_ACTIONS": "Daha fazla işlem",
       "OPEN": "Devamı",
       "CLOSE": "Kapat",
       "DETAILS": "detaylar",
@@ -117,6 +118,11 @@
         "FAILED": "Öncelik değiştirilemedi. Lütfen tekrar deneyin."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "#{conversationId} numaralı sohbeti sil",
+      "DESCRIPTION": "Bu sohbeti silmek istediğinizden emin misiniz?",
+      "CONFIRM": "Sil"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Beklemede olarak işaretle",
       "RESOLVED": "Çözüldü olarak işaretle",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Etiket ata",
       "AGENTS_LOADING": "Temsilciler Yükleniyor...",
       "ASSIGN_TEAM": "Takım ata",
+      "DELETE": "Sohbeti sil",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Sohbet kimliği {conversationId} \"{agentName}\" tarafından atanmış",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Etiket başarıyla atandı",
     "ASSIGN_LABEL_FAILED": "Etiket ataması yapılamadı",
     "CHANGE_TEAM": "Takım değişti",
+    "SUCCESS_DELETE_CONVERSATION": "Sohbet başarıyla silindi",
+    "FAIL_DELETE_CONVERSATION": "Sohbet silinemedi! Tekrar deneyin",
     "FILE_SIZE_LIMIT": "Dosya, {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB ek dosya sınırını aşıyor",
     "MESSAGE_ERROR": "Bu mesaj gönderilemiyor, lütfen daha sonra tekrar deneyin",
     "SENT_BY": "Tarafından gönderildi:",
@@ -295,10 +304,11 @@
       "CONVERSATION_ACTIONS": "Konuşma Eylemleri",
       "CONVERSATION_LABELS": "Konuşma Etiketleri",
       "CONVERSATION_INFO": "Konuşma Bilgisi",
-      "CONTACT_NOTES": "Contact Notes",
+      "CONTACT_NOTES": "Kişi Notları",
       "CONTACT_ATTRIBUTES": "İletişim Nitelikleri",
       "PREVIOUS_CONVERSATION": "Önceki Konuşmalar",
       "MACROS": "Kısayollar",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/tr/general.json b/app/javascript/dashboard/i18n/locale/tr/general.json
index 862c4388a..57cbab2a8 100644
--- a/app/javascript/dashboard/i18n/locale/tr/general.json
+++ b/app/javascript/dashboard/i18n/locale/tr/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Ara",
       "EMPTY_STATE": "Kayıt bulunamadı"
-    }
+    },
+    "CLOSE": "Kapat"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/tr/generalSettings.json b/app/javascript/dashboard/i18n/locale/tr/generalSettings.json
index a000921de..29f7f79bc 100644
--- a/app/javascript/dashboard/i18n/locale/tr/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/tr/generalSettings.json
@@ -1,10 +1,10 @@
 {
   "GENERAL_SETTINGS": {
     "LIMIT_MESSAGES": {
-      "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
-      "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
-      "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
+      "CONVERSATION": "Sohbet sınırını aştınız. Hacker planı yalnızca 500 sohbete izin verir.",
+      "INBOXES": "Gelen kutusu sınırını aştınız. Hacker planı yalnızca web sitesi canlı sohbetini destekler. E-posta, WhatsApp gibi ek gelen kutuları ücretli plan gerektirir.",
+      "AGENTS": "Temsilci sınırını aştınız. Hacker planı yalnızca 2 temsilciye izin verir.",
+      "NON_ADMIN": "Tüm özellikleri kullanmaya devam etmek için lütfen yöneticinizle iletişime geçin ve planı yükseltin."
     },
     "TITLE": "Hesap Ayarları",
     "SUBMIT": "Ayarları Güncelle",
@@ -15,23 +15,23 @@
       "SUCCESS": "Hesap ayarları başarıyla güncellendi"
     },
     "ACCOUNT_DELETE_SECTION": {
-      "TITLE": "Delete your Account",
-      "NOTE": "Once you delete your account, all your data will be deleted.",
-      "BUTTON_TEXT": "Delete Your Account",
+      "TITLE": "Hesabınızı silin",
+      "NOTE": "Hesabınızı sildikten sonra tüm verileriniz silinecektir.",
+      "BUTTON_TEXT": "Hesabınızı Silin",
       "CONFIRM": {
-        "TITLE": "Delete Account",
-        "MESSAGE": "Deleting your Account is irreversible. Enter your account name below to confirm you want to permanently delete it.",
+        "TITLE": "Hesabı Sil",
+        "MESSAGE": "Hesabınızı silmek geri alınamaz. Kalıcı olarak silmek istediğinizi onaylamak için aşağıya hesap adınızı girin.",
         "BUTTON_TEXT": "Sil",
         "DISMISS": "İptal Et",
         "PLACE_HOLDER": "{accountName} yazarak onaylayın"
       },
-      "SUCCESS": "Account marked for deletion",
-      "FAILURE": "Could not delete account, try again!",
+      "SUCCESS": "Hesap silinmek üzere işaretlendi",
+      "FAILURE": "Hesap silinemedi, tekrar deneyin!",
       "SCHEDULED_DELETION": {
-        "TITLE": "Account Scheduled for Deletion",
-        "MESSAGE_MANUAL": "This account is scheduled for deletion on {deletionDate}. This was requested by an administrator. You can cancel the deletion before this date.",
-        "MESSAGE_INACTIVITY": "This account is scheduled for deletion on {deletionDate} due to account inactivity. You can cancel the deletion before this date.",
-        "CLEAR_BUTTON": "Cancel Scheduled Deletion"
+        "TITLE": "Hesap silinmek üzere planlandı",
+        "MESSAGE_MANUAL": "Bu hesap {deletionDate} tarihinde silinmek üzere planlandı. Bu, bir yönetici tarafından talep edildi. Bu tarihten önce silmeyi iptal edebilirsiniz.",
+        "MESSAGE_INACTIVITY": "Bu hesap, hesap etkinliği olmadığı için {deletionDate} tarihinde silinmek üzere planlandı. Bu tarihten önce silmeyi iptal edebilirsiniz.",
+        "CLEAR_BUTTON": "Planlanan Silmeyi İptal Et"
       }
     },
     "FORM": {
@@ -45,8 +45,32 @@
         "NOTE": "API tabanlı bir entegrasyon oluşturuyorsanız bu kimlik gereklidir"
       },
       "AUTO_RESOLVE": {
-        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "TITLE": "Sohbetleri otomatik çöz",
+        "NOTE": "Bu yapılandırma, belirli bir süre etkinlik olmadığında sohbeti otomatik olarak çözmenizi sağlar.",
+        "DURATION": {
+          "LABEL": "Etkinliksizlik süresi",
+          "HELP": "Sohbetin otomatik olarak çözüleceği etkinliksizlik süresi",
+          "PLACEHOLDER": "30",
+          "ERROR": "Otomatik çözme süresi 10 dakika ile 999 gün arasında olmalıdır",
+          "API": {
+            "SUCCESS": "Otomatik çözme ayarları başarıyla güncellendi",
+            "ERROR": "Otomatik çözme ayarları güncellenemedi"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Özel otomatik çözüm mesajı",
+          "PLACEHOLDER": "Sohbet, 15 gün etkinlik olmadığı için sistem tarafından çözüldü olarak işaretlendi",
+          "HELP": "Sohbet otomatik olarak çözüldükten sonra müşteriye gönderilen mesaj"
+        },
+        "PREFERENCES": "Tercihler",
+        "LABEL": {
+          "LABEL": "Otomatik çözümden sonra etiket ekle",
+          "PLACEHOLDER": "Etiket seç"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Temsilci yanıtı bekleyen sohbetleri atla"
+        },
+        "UPDATE_BUTTON": "Değişiklikleri Kaydet"
       },
       "NAME": {
         "LABEL": "Hesap Adı",
@@ -69,22 +93,30 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
-        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "LABEL": "Yanıtsız sohbetleri hariç tut",
+        "HELP": "Etkinleştirildiğinde, sistem hâlâ temsilci yanıtı bekleyen sohbetleri çözmeyi atlayacaktır."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Sesli Mesajları Yazıya Döktür",
+        "NOTE": "Sohbetlerdeki sesli mesajları otomatik olarak yazıya dökün. Bir sesli mesaj gönderildiğinde veya alındığında bir metin dökümü oluşturun ve mesajın yanında gösterin.",
+        "API": {
+          "SUCCESS": "Sesli mesaj transkripsiyon ayarı başarıyla güncellendi",
+          "ERROR": "Sesli yazıya dökme ayarı güncellenemedi"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Inactivity duration for resolution",
-        "HELP": "Duration after a conversation should auto resolve if there is no activity",
+        "LABEL": "Çözüm için etkinliksizlik süresi",
+        "HELP": "Bir sohbette etkinlik yoksa otomatik çözüm için süre",
         "PLACEHOLDER": "30",
-        "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+        "ERROR": "Otomatik çözme süresi 10 dakika ile 999 gün arasında olmalıdır",
         "API": {
-          "SUCCESS": "Auto resolve settings updated successfully",
-          "ERROR": "Failed to update auto resolve settings"
+          "SUCCESS": "Otomatik çözme ayarları başarıyla güncellendi",
+          "ERROR": "Otomatik çözme ayarları güncellenemedi"
         },
         "UPDATE_BUTTON": "Güncelleme",
-        "MESSAGE_LABEL": "Custom resolution message",
-        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
+        "MESSAGE_LABEL": "Özel çözüm mesajı",
+        "MESSAGE_PLACEHOLDER": "Sohbet, 15 gün etkinlik olmadığı için sistem tarafından çözüldü olarak işaretlendi",
+        "MESSAGE_HELP": "Bu mesaj, bir sohbet sistem tarafından etkinliksizlik nedeniyle otomatik olarak çözüldüğünde müşteriye gönderilir."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Hesabınız için e-posta ile iletişim devre dışı bırakıldı.",
@@ -94,7 +126,7 @@
     "UPDATE_CHATWOOT": "{latestChatwootVersion} chatwoot sürümü indirilebilir. Lütfen sürümü güncelleyin.",
     "LEARN_MORE": "Daha Fazla",
     "PAYMENT_PENDING": "Ödemeniz bekliyor. Devam etmek için ödeme bilgilerinizi güncelleyin.",
-    "UPGRADE": "Upgrade to continue using Chatwoot",
+    "UPGRADE": "Chatwoot'u kullanmaya devam etmek için yükseltin",
     "LIMITS_UPGRADE": "Hesabınız kullanım sınırlarını aştı, lütfen Chatwoot'u kullanmaya devam etmek için planınızı yükseltin",
     "OPEN_BILLING": "Fatura Detayları"
   },
diff --git a/app/javascript/dashboard/i18n/locale/tr/helpCenter.json b/app/javascript/dashboard/i18n/locale/tr/helpCenter.json
index 27f34eb8e..2ab2b274d 100644
--- a/app/javascript/dashboard/i18n/locale/tr/helpCenter.json
+++ b/app/javascript/dashboard/i18n/locale/tr/helpCenter.json
@@ -697,7 +697,7 @@
         "LABEL": "Slug",
         "PLACEHOLDER": "user-guide",
         "ERROR": "Slug gereklidir",
-        "FORMAT_ERROR": "Please enter a valid slug, for eg: user-guide"
+        "FORMAT_ERROR": "Lütfen geçerli bir kısa ad girin, örn: kullanici-rehberi"
       }
     },
     "PORTAL_SETTINGS": {
diff --git a/app/javascript/dashboard/i18n/locale/tr/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/tr/inboxMgmt.json
index eb08fec89..7291523dc 100644
--- a/app/javascript/dashboard/i18n/locale/tr/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/tr/inboxMgmt.json
@@ -47,13 +47,13 @@
         "CREATE_INBOX": "Gelen Kutusu Oluştur"
       },
       "INSTAGRAM": {
-        "CONTINUE_WITH_INSTAGRAM": "Continue with Instagram",
-        "CONNECT_YOUR_INSTAGRAM_PROFILE": "Connect your Instagram Profile",
-        "HELP": "To add your Instagram profile as a channel, you need to authenticate your Instagram Profile by clicking on 'Continue with Instagram' ",
-        "ERROR_MESSAGE": "There was an error connecting to Instagram, please try again",
-        "ERROR_AUTH": "There was an error connecting to Instagram, please try again",
-        "NEW_INBOX_SUGGESTION": "This Instagram account was previously linked to a different inbox and has now been migrated here. All new messages will appear here. The old inbox will no longer be able to send or receive messages for this account.",
-        "DUPLICATE_INBOX_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. You won’t be able to send/receive Instagram messages from this inbox anymore."
+        "CONTINUE_WITH_INSTAGRAM": "Instagram ile devam et",
+        "CONNECT_YOUR_INSTAGRAM_PROFILE": "Instagram profilinizi bağlayın",
+        "HELP": "Bu Instagram hesabı yeni Instagram kanal gelen kutusuna taşındı. Artık bu gelen kutusundan Instagram mesajı gönderip alamayacaksınız ",
+        "ERROR_MESSAGE": "Instagram'a bağlanırken bir hata oluştu, lütfen tekrar deneyin",
+        "ERROR_AUTH": "Instagram'a bağlanırken bir hata oluştu, lütfen tekrar deneyin",
+        "NEW_INBOX_SUGGESTION": "Bu Instagram hesabı daha önce farklı bir gelen kutusuna bağlıydı ve şimdi buraya taşındı. Tüm yeni mesajlar burada görünecek. Eski gelen kutusu artık bu hesap için mesaj gönderip alamayacak.",
+        "DUPLICATE_INBOX_BANNER": "Bu Instagram hesabı yeni Instagram kanal gelen kutusuna taşındı. Artık bu gelen kutusundan Instagram mesajı gönderip alamayacaksınız."
       },
       "TWITTER": {
         "HELP": "Twitter profilinizi bir kanal olarak eklemek için, 'Twitter ile Giriş Yap'ı tıklayarak Twitter Profilinizi doğrulamanız gerekir.",
@@ -579,28 +579,28 @@
     },
     "CSAT": {
       "TITLE": "CSAT'yi etkinleştir",
-      "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
+      "SUBTITLE": "Müşterilerin destek deneyimleri hakkında ne hissettiklerini anlamak için sohbetlerin sonunda otomatik olarak CSAT anketleri başlatın. Memnuniyet eğilimlerini takip edin ve zaman içinde iyileştirme alanlarını belirleyin.",
       "DISPLAY_TYPE": {
-        "LABEL": "Display type"
+        "LABEL": "Görüntüleme türü"
       },
       "MESSAGE": {
         "LABEL": "Mesaj",
-        "PLACEHOLDER": "Please enter a message to show users with the form"
+        "PLACEHOLDER": "Form ile kullanıcılara göstermek için bir mesaj girin"
       },
       "SURVEY_RULE": {
-        "LABEL": "Survey rule",
-        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
-        "DESCRIPTION_SUFFIX": "any of the labels",
+        "LABEL": "Anket kuralı",
+        "DESCRIPTION_PREFIX": "Sohbet olursa anketi gönder",
+        "DESCRIPTION_SUFFIX": "etiketlerden herhangi biri",
         "OPERATOR": {
           "CONTAINS": "i̇çerir",
           "DOES_NOT_CONTAINS": "i̇çermez"
         },
-        "SELECT_PLACEHOLDER": "select labels"
+        "SELECT_PLACEHOLDER": "etiketleri seç"
       },
-      "NOTE": "Note: CSAT surveys are sent only once per conversation",
+      "NOTE": "Not: CSAT anketleri her sohbet için yalnızca bir kez gönderilir",
       "API": {
-        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
-        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
+        "SUCCESS_MESSAGE": "CSAT ayarları başarıyla güncellendi",
+        "ERROR_MESSAGE": "CSAT ayarları güncellenemedi. Lütfen daha sonra tekrar deneyin."
       }
     },
     "BUSINESS_HOURS": {
diff --git a/app/javascript/dashboard/i18n/locale/tr/integrations.json b/app/javascript/dashboard/i18n/locale/tr/integrations.json
index d2e0426a9..12c7fc99c 100644
--- a/app/javascript/dashboard/i18n/locale/tr/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/tr/integrations.json
@@ -42,8 +42,8 @@
             "WEBWIDGET_TRIGGERED": "Kullanıcı tarafından canlı sohbet widget'ı açıldı",
             "CONTACT_CREATED": "Kişi Oluşturuldu",
             "CONTACT_UPDATED": "Kişi Güncellendi",
-            "CONVERSATION_TYPING_ON": "Conversation Typing On",
-            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
+            "CONVERSATION_TYPING_ON": "Sohbet Yazıyor Açık",
+            "CONVERSATION_TYPING_OFF": "Sohbet Yazıyor Kapalı"
           }
         },
         "END_POINT": {
@@ -318,11 +318,18 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Evet, sil",
         "CANCEL": "İptal Et"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,25 +337,38 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Copilot ile başlayın",
+      "KICK_OFF_MESSAGE": "Hızlı bir özet mi lazım, geçmiş sohbetleri mi kontrol etmek istiyorsunuz ya da daha iyi bir yanıt mı yazmak istiyorsunuz? Copilot işleri hızlandırmak için burada.",
       "SEND_MESSAGE": "Mesajı Gönder...",
-      "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
+      "EMPTY_MESSAGE": "Yanıt oluşturulurken bir hata oluştu. Lütfen tekrar deneyin.",
       "LOADER": "Captain is thinking",
       "YOU": "Sen",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Adımları göster",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
-          "LABEL": "Summarize this conversation",
-          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
+          "LABEL": "Bu sohbeti özetle",
+          "CONTENT": "Müşteri ile destek temsilcisi arasında tartışılan ana noktaları özetle; müşterinin endişeleri, soruları ve temsilcinin sunduğu çözümler veya yanıtlar dahil"
         },
         "SUGGEST": {
-          "LABEL": "Suggest an answer",
-          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
+          "LABEL": "Bir yanıt öner",
+          "CONTENT": "Müşterinin sorusunu analiz edin ve endişelerini veya sorularını etkili bir şekilde ele alan bir yanıt taslağı oluşturun. Yanıtın açık, öz ve bilgilendirici olmasını sağlayın."
         },
         "RATE": {
-          "LABEL": "Rate this conversation",
-          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+          "LABEL": "Bu sohbeti değerlendir",
+          "CONTENT": "Sohbetin müşterinin ihtiyaçlarını ne kadar karşıladığını gözden geçirin. Ton, açıklık ve etkililik açısından 5 üzerinden bir puan verin."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "Yüksek öncelikli sohbetler",
+          "CONTENT": "Tüm yüksek öncelikli açık sohbetlerin bir özetini verin. Sohbet kimliği, müşteri adı (varsa), son mesaj içeriği ve atanan temsilciyi ekleyin. Gerekirse duruma göre gruplayın."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "Kişileri listele",
+          "CONTENT": "İlk 10 kişiyi göster. Ad, e-posta veya telefon numarası (varsa), son görülme zamanı ve etiketler (varsa) dahil olsun."
         }
       }
     },
@@ -356,9 +376,9 @@
       "USER": "Sen",
       "ASSISTANT": "Assistant",
       "MESSAGE_PLACEHOLDER": "Mesajınız...",
-      "HEADER": "Playground",
-      "DESCRIPTION": "Use this playground to send messages to your assistant and check if it responds accurately, quickly, and in the tone you expect.",
-      "CREDIT_NOTE": "Messages sent here will count toward your Captain credits."
+      "HEADER": "Oyun Alanı",
+      "DESCRIPTION": "Bu oyun alanını asistanınıza mesaj göndermek ve yanıtlarının doğru, hızlı ve beklediğiniz tonda olup olmadığını kontrol etmek için kullanın.",
+      "CREDIT_NOTE": "Buradan gönderilen mesajlar Captain kredilerinize sayılacaktır."
     },
     "PAYWALL": {
       "TITLE": "Upgrade to use Captain AI",
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "Hesabınızda kullanılabilir asistan yok.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -400,42 +420,46 @@
       "FORM": {
         "UPDATE": "Güncelleme",
         "SECTIONS": {
-          "BASIC_INFO": "Basic Information",
-          "SYSTEM_MESSAGES": "System Messages",
-          "INSTRUCTIONS": "Instructions",
+          "BASIC_INFO": "Temel Bilgiler",
+          "SYSTEM_MESSAGES": "Sistem Mesajları",
+          "INSTRUCTIONS": "Talimatlar",
           "FEATURES": "Özellikleri",
-          "TOOLS": "Tools "
+          "TOOLS": "Araçlar "
         },
         "NAME": {
           "LABEL": "İsim",
-          "PLACEHOLDER": "Enter assistant name",
-          "ERROR": "The name is required"
+          "PLACEHOLDER": "Asistan adını girin",
+          "ERROR": "Ad gereklidir"
+        },
+        "TEMPERATURE": {
+          "LABEL": "Yanıt Sıcaklığı",
+          "DESCRIPTION": "Asistanın yanıtlarının ne kadar yaratıcı veya kısıtlayıcı olması gerektiğini ayarlayın. Düşük değerler daha odaklı ve deterministik yanıtlar üretir, yüksek değerler ise daha yaratıcı ve çeşitli yanıtlar sağlar."
         },
         "DESCRIPTION": {
           "LABEL": "Açıklama",
-          "PLACEHOLDER": "Enter assistant description",
-          "ERROR": "The description is required"
+          "PLACEHOLDER": "Asistan açıklamasını girin",
+          "ERROR": "Açıklama gereklidir"
         },
         "PRODUCT_NAME": {
           "LABEL": "Product Name",
-          "PLACEHOLDER": "Enter product name",
+          "PLACEHOLDER": "Ürün adını girin",
           "ERROR": "The product name is required"
         },
         "WELCOME_MESSAGE": {
-          "LABEL": "Welcome Message",
-          "PLACEHOLDER": "Enter welcome message"
+          "LABEL": "Karşılama Mesajı",
+          "PLACEHOLDER": "Karşılama mesajı girin"
         },
         "HANDOFF_MESSAGE": {
-          "LABEL": "Handoff Message",
-          "PLACEHOLDER": "Enter handoff message"
+          "LABEL": "Aktarım Mesajı",
+          "PLACEHOLDER": "Aktarım mesajı girin"
         },
         "RESOLUTION_MESSAGE": {
-          "LABEL": "Resolution Message",
-          "PLACEHOLDER": "Enter resolution message"
+          "LABEL": "Çözüm Mesajı",
+          "PLACEHOLDER": "Çözüm mesajı girin"
         },
         "INSTRUCTIONS": {
-          "LABEL": "Instructions",
-          "PLACEHOLDER": "Enter instructions for the assistant"
+          "LABEL": "Talimatlar",
+          "PLACEHOLDER": "Asistan için talimatları girin"
         },
         "FEATURES": {
           "TITLE": "Özellikleri",
@@ -447,7 +471,7 @@
         "TITLE": "Update the assistant",
         "SUCCESS_MESSAGE": "The assistant has been successfully updated",
         "ERROR_MESSAGE": "There was an error updating the assistant, please try again.",
-        "NOT_FOUND": "Could not find the assistant. Please try again."
+        "NOT_FOUND": "Asistan bulunamadı. Lütfen tekrar deneyin."
       },
       "OPTIONS": {
         "EDIT_ASSISTANT": "Edit Assistant",
diff --git a/app/javascript/dashboard/i18n/locale/tr/macros.json b/app/javascript/dashboard/i18n/locale/tr/macros.json
index 4d6e7a079..8535a86ab 100644
--- a/app/javascript/dashboard/i18n/locale/tr/macros.json
+++ b/app/javascript/dashboard/i18n/locale/tr/macros.json
@@ -85,20 +85,20 @@
       "ATLEAST_ONE_ACTION_REQUIRED": "En az bir eylem gereklidir"
     },
     "ACTIONS": {
-      "ASSIGN_TEAM": "Assign a Team",
-      "ASSIGN_AGENT": "Assign an Agent",
-      "ADD_LABEL": "Add a Label",
-      "REMOVE_LABEL": "Remove a Label",
-      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
-      "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
+      "ASSIGN_TEAM": "Bir Ekibe Ata",
+      "ASSIGN_AGENT": "Bir Temsilci Ata",
+      "ADD_LABEL": "Etiket Ekle",
+      "REMOVE_LABEL": "Etiketi Kaldır",
+      "REMOVE_ASSIGNED_TEAM": "Atanan Ekibi Kaldır",
+      "SEND_EMAIL_TRANSCRIPT": "E-posta Dökümü Gönder",
       "MUTE_CONVERSATION": "Konuşmayı Sessize Al",
       "SNOOZE_CONVERSATION": "Konuşmayı Ertele",
       "RESOLVE_CONVERSATION": "Görüşmeyi çöz",
-      "SEND_ATTACHMENT": "Send Attachment",
-      "SEND_MESSAGE": "Send a Message",
+      "SEND_ATTACHMENT": "Ek Gönder",
+      "SEND_MESSAGE": "Mesaj Gönder",
       "CHANGE_PRIORITY": "Önceliği Değiştir",
-      "ADD_PRIVATE_NOTE": "Add a Private Note",
-      "SEND_WEBHOOK_EVENT": "Send Webhook Event"
+      "ADD_PRIVATE_NOTE": "Özel Bir Not Ekle",
+      "SEND_WEBHOOK_EVENT": "Webhook Olayı Gönder"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/tr/report.json b/app/javascript/dashboard/i18n/locale/tr/report.json
index 43f21de81..496a82156 100644
--- a/app/javascript/dashboard/i18n/locale/tr/report.json
+++ b/app/javascript/dashboard/i18n/locale/tr/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Etiketler Genel Bakış",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Grafik verileri yükleniyor...",
     "NO_ENOUGH_DATA": "Rapor oluşturmak için yeterli veri yok, Lütfen daha sonra tekrar deneyin.",
     "DOWNLOAD_LABEL_REPORTS": "Etiket raporlarını indir",
@@ -559,6 +560,7 @@
     "INBOX": "Gelen Kutusu",
     "AGENT": "Kullanıcı",
     "TEAM": "Ekip",
+    "LABEL": "Etiket",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/tr/search.json b/app/javascript/dashboard/i18n/locale/tr/search.json
index 56c53f3d6..ef7724c88 100644
--- a/app/javascript/dashboard/i18n/locale/tr/search.json
+++ b/app/javascript/dashboard/i18n/locale/tr/search.json
@@ -4,12 +4,14 @@
       "ALL": "Hepsi",
       "CONTACTS": "Kişiler",
       "CONVERSATIONS": "Konuşmalar",
-      "MESSAGES": "Mesajlar"
+      "MESSAGES": "Mesajlar",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Kişiler",
       "CONVERSATIONS": "Konuşmalar",
-      "MESSAGES": "Mesajlar"
+      "MESSAGES": "Mesajlar",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/tr/settings.json b/app/javascript/dashboard/i18n/locale/tr/settings.json
index bfd8bc041..57c563da6 100644
--- a/app/javascript/dashboard/i18n/locale/tr/settings.json
+++ b/app/javascript/dashboard/i18n/locale/tr/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Erişim Jetonu",
         "NOTE": "Bu simge, API tabanlı bir entegrasyon oluşturuyorsanız kullanılabilir",
-        "COPY": "Kopyala"
+        "COPY": "Kopyala",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Emin misiniz?",
+        "CONFIRM_HINT": "Onaylamak için tekrar tıklayın",
+        "RESET_SUCCESS": "Erişim anahtarı başarıyla yeniden oluşturuldu",
+        "RESET_ERROR": "Erişim anahtarı yeniden oluşturulamadı. Lütfen tekrar deneyin"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Sesli Uyarılar",
@@ -185,7 +190,8 @@
           "OFFLINE": "Çevrimdışı"
         },
         "SET_AVAILABILITY_SUCCESS": "Uygunluk başarıyla ayarlandı",
-        "SET_AVAILABILITY_ERROR": "Uygunluk ayarlanamadı, lütfen tekrar deneyin"
+        "SET_AVAILABILITY_ERROR": "Uygunluk ayarlanamadı, lütfen tekrar deneyin",
+        "IMPERSONATING_ERROR": "Bir kullanıcıyı taklit ederken kullanılabilirlik değiştirilemez"
       },
       "EMAIL": {
         "LABEL": "E-posta Adresiniz",
@@ -280,6 +286,7 @@
     "REPORTS": "Raporlar",
     "SETTINGS": "Ayarlar",
     "CONTACTS": "Kişiler",
+    "ACTIVE": "Aktif",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/uk/agentBots.json b/app/javascript/dashboard/i18n/locale/uk/agentBots.json
index 2b21dc139..5bdd49dd8 100644
--- a/app/javascript/dashboard/i18n/locale/uk/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/uk/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Не вдалося оновити бота. Будь ласка, спробуйте ще раз."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Ключ доступу",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/uk/auditLogs.json b/app/javascript/dashboard/i18n/locale/uk/auditLogs.json
index fb5f40c72..6f05f716c 100644
--- a/app/javascript/dashboard/i18n/locale/uk/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/uk/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/uk/contact.json b/app/javascript/dashboard/i18n/locale/uk/contact.json
index de1ae547e..ba4239dcf 100644
--- a/app/javascript/dashboard/i18n/locale/uk/contact.json
+++ b/app/javascript/dashboard/i18n/locale/uk/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Контакти",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Текст повідомлення",
       "SEND_MESSAGE": "Надіслати",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Видалити контакт",
       "DELETE_DIALOG": {
         "TITLE": "Підтвердження видалення",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Так, видалити",
         "API": {
           "SUCCESS_MESSAGE": "Кампанію успішно видалено",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Немає контактів, які відповідають вашому пошуку 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/uk/conversation.json b/app/javascript/dashboard/i18n/locale/uk/conversation.json
index b1b0434f0..192acf812 100644
--- a/app/javascript/dashboard/i18n/locale/uk/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/uk/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Вирішити",
       "REOPEN_ACTION": "Відкрити знову",
       "OPEN_ACTION": "Відкриті",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Ще",
       "CLOSE": "Закрити",
       "DETAILS": "подробиці",
@@ -117,6 +118,11 @@
         "FAILED": "Не вдалося змінити пріоритет. Будь ласка, спробуйте ще раз."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Видалити"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Позначити як \"В очікуванні\"",
       "RESOLVED": "Позначити як вирішене",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Призначити мітку",
       "AGENTS_LOADING": "Завантаження агентів...",
       "ASSIGN_TEAM": "Призначити команду",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Ідентифікатор розмови {conversationId} призначено для \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Мітка успішно призначена",
     "ASSIGN_LABEL_FAILED": "Призначення мітки не вдалося",
     "CHANGE_TEAM": "Команда змінена",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "Файл перевищує максимальний розмір вкладень {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} МБ",
     "MESSAGE_ERROR": "Не вдалося надіслати повідомлення, будь ласка, повторіть спробу пізніше",
     "SENT_BY": "Надіслав:",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "Атрибути контакту",
       "PREVIOUS_CONVERSATION": "Попередні бесіди",
       "MACROS": "Макрос",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/uk/general.json b/app/javascript/dashboard/i18n/locale/uk/general.json
index 4b8be2403..5215dd837 100644
--- a/app/javascript/dashboard/i18n/locale/uk/general.json
+++ b/app/javascript/dashboard/i18n/locale/uk/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Пошук",
       "EMPTY_STATE": "Результатів не знайдено"
-    }
+    },
+    "CLOSE": "Закрити"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/uk/generalSettings.json b/app/javascript/dashboard/i18n/locale/uk/generalSettings.json
index 1e166b3d0..7f2440d0a 100644
--- a/app/javascript/dashboard/i18n/locale/uk/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/uk/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Налаштування",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Назва облікового запису",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/uk/integrations.json b/app/javascript/dashboard/i18n/locale/uk/integrations.json
index a13516cd8..619a3fff0 100644
--- a/app/javascript/dashboard/i18n/locale/uk/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/uk/integrations.json
@@ -318,11 +318,18 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Так, видалити",
         "CANCEL": "Скасувати"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,12 +337,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Надіслати...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "Ви",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +361,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "Ви можете змінити або скасувати план у будь-який час"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Будь ласка, зверніться до адміністратора для оновлення."
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Опис",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/uk/report.json b/app/javascript/dashboard/i18n/locale/uk/report.json
index bf5978d63..f15f5065b 100644
--- a/app/javascript/dashboard/i18n/locale/uk/report.json
+++ b/app/javascript/dashboard/i18n/locale/uk/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Огляд міток",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Завантаження даних діаграми...",
     "NO_ENOUGH_DATA": "Ми не отримали достатньо даних для генерації звіту. Будь ласка, спробуйте ще раз пізніше.",
     "DOWNLOAD_LABEL_REPORTS": "Завантажити звіти по міткам",
@@ -559,6 +560,7 @@
     "INBOX": "Вхідні",
     "AGENT": "Агент",
     "TEAM": "Команда",
+    "LABEL": "Мітка",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/uk/search.json b/app/javascript/dashboard/i18n/locale/uk/search.json
index 21a437522..86c6ae9c1 100644
--- a/app/javascript/dashboard/i18n/locale/uk/search.json
+++ b/app/javascript/dashboard/i18n/locale/uk/search.json
@@ -4,12 +4,14 @@
       "ALL": "Всі",
       "CONTACTS": "Контакти",
       "CONVERSATIONS": "Бесіди",
-      "MESSAGES": "Текст повідомлень"
+      "MESSAGES": "Текст повідомлень",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Контакти",
       "CONVERSATIONS": "Бесіди",
-      "MESSAGES": "Текст повідомлень"
+      "MESSAGES": "Текст повідомлень",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/uk/settings.json b/app/javascript/dashboard/i18n/locale/uk/settings.json
index b89d26590..c8f3dee00 100644
--- a/app/javascript/dashboard/i18n/locale/uk/settings.json
+++ b/app/javascript/dashboard/i18n/locale/uk/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Ключ доступу",
         "NOTE": "Цей ключ можна використовувати, якщо ви створюєте API-інтеграцію",
-        "COPY": "Копіювати"
+        "COPY": "Копіювати",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Не в мережі"
         },
         "SET_AVAILABILITY_SUCCESS": "Доступу успішно встановлено",
-        "SET_AVAILABILITY_ERROR": "Не вдалося налаштувати доступність, будь ласка, спробуйте ще раз"
+        "SET_AVAILABILITY_ERROR": "Не вдалося налаштувати доступність, будь ласка, спробуйте ще раз",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Ваша адреса електронної пошти",
@@ -280,6 +286,7 @@
     "REPORTS": "Звіти",
     "SETTINGS": "Налаштування",
     "CONTACTS": "Контакти",
+    "ACTIVE": "Активний",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/ur/agentBots.json b/app/javascript/dashboard/i18n/locale/ur/agentBots.json
index 3d8b3d107..e1cc3800d 100644
--- a/app/javascript/dashboard/i18n/locale/ur/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/ur/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/ur/auditLogs.json b/app/javascript/dashboard/i18n/locale/ur/auditLogs.json
index 2896de8d5..8166e3717 100644
--- a/app/javascript/dashboard/i18n/locale/ur/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/ur/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ur/contact.json b/app/javascript/dashboard/i18n/locale/ur/contact.json
index afe8c5153..249c1b013 100644
--- a/app/javascript/dashboard/i18n/locale/ur/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ur/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "کانٹیکٹس",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "پیغام",
       "SEND_MESSAGE": "پیغام بھیجیں",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "کانٹیکٹ حذف کریں۔",
       "DELETE_DIALOG": {
         "TITLE": "حذف کرنے کی تصدیق کریں۔",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "ہاں، حذف کریں۔ ",
         "API": {
           "SUCCESS_MESSAGE": "کانٹیکٹ کامیابی سے حذف ہو گیا۔",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "کوئی کانٹیکٹ آپ کی تلاش سے میل نہیں کھاتا 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/ur/conversation.json b/app/javascript/dashboard/i18n/locale/ur/conversation.json
index 6520995b1..0078f4b5b 100644
--- a/app/javascript/dashboard/i18n/locale/ur/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/ur/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "حل کریں۔",
       "REOPEN_ACTION": "دوبارہ کھولیں۔",
       "OPEN_ACTION": "کھولیں۔",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "مزید",
       "CLOSE": "Close",
       "DETAILS": "details",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "حذف کریں۔"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "پچھلی بات چیت",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/ur/general.json b/app/javascript/dashboard/i18n/locale/ur/general.json
index 795daa26e..92475863a 100644
--- a/app/javascript/dashboard/i18n/locale/ur/general.json
+++ b/app/javascript/dashboard/i18n/locale/ur/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "تلاش کریں۔",
       "EMPTY_STATE": "کوئی نتیجہ نہیں"
-    }
+    },
+    "CLOSE": "Close"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ur/generalSettings.json b/app/javascript/dashboard/i18n/locale/ur/generalSettings.json
index e0bee9f65..b41fc07a2 100644
--- a/app/javascript/dashboard/i18n/locale/ur/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ur/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Account name",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/ur/integrations.json b/app/javascript/dashboard/i18n/locale/ur/integrations.json
index 6e3f11061..aa18160a1 100644
--- a/app/javascript/dashboard/i18n/locale/ur/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ur/integrations.json
@@ -318,11 +318,18 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "منسوخ کریں۔"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,12 +337,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "پیغام بھیجیں...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +361,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/ur/report.json b/app/javascript/dashboard/i18n/locale/ur/report.json
index 0e456b5cd..37d8dc796 100644
--- a/app/javascript/dashboard/i18n/locale/ur/report.json
+++ b/app/javascript/dashboard/i18n/locale/ur/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Loading chart data...",
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "ان باکس",
     "AGENT": "ایجنٹ",
     "TEAM": "Team",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/ur/search.json b/app/javascript/dashboard/i18n/locale/ur/search.json
index 1641a1ee3..bf0da44ef 100644
--- a/app/javascript/dashboard/i18n/locale/ur/search.json
+++ b/app/javascript/dashboard/i18n/locale/ur/search.json
@@ -4,12 +4,14 @@
       "ALL": "تمام",
       "CONTACTS": "کانٹیکٹس",
       "CONVERSATIONS": "مکالمات",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "کانٹیکٹس",
       "CONVERSATIONS": "مکالمات",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/ur/settings.json b/app/javascript/dashboard/i18n/locale/ur/settings.json
index 93c90b9bf..cceb0facb 100644
--- a/app/javascript/dashboard/i18n/locale/ur/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ur/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy"
+        "COPY": "Copy",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Your email address",
@@ -280,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Settings",
     "CONTACTS": "کانٹیکٹس",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/agentBots.json b/app/javascript/dashboard/i18n/locale/ur_IN/agentBots.json
index 128cd1564..d3a0bb991 100644
--- a/app/javascript/dashboard/i18n/locale/ur_IN/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/auditLogs.json b/app/javascript/dashboard/i18n/locale/ur_IN/auditLogs.json
index 35c054fa2..df236f5b5 100644
--- a/app/javascript/dashboard/i18n/locale/ur_IN/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/contact.json b/app/javascript/dashboard/i18n/locale/ur_IN/contact.json
index 476a69196..38489d630 100644
--- a/app/javascript/dashboard/i18n/locale/ur_IN/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contacts",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Message",
       "SEND_MESSAGE": "Send message",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Confirm Deletion",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Yes, Delete",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/conversation.json b/app/javascript/dashboard/i18n/locale/ur_IN/conversation.json
index da2f64b01..c047f17ad 100644
--- a/app/javascript/dashboard/i18n/locale/ur_IN/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Open",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "More",
       "CLOSE": "Close",
       "DETAILS": "details",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Delete"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "Previous Conversations",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/general.json b/app/javascript/dashboard/i18n/locale/ur_IN/general.json
index 78e97db90..129fb239a 100644
--- a/app/javascript/dashboard/i18n/locale/ur_IN/general.json
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Search",
       "EMPTY_STATE": "No results found"
-    }
+    },
+    "CLOSE": "Close"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/generalSettings.json b/app/javascript/dashboard/i18n/locale/ur_IN/generalSettings.json
index 7da76df18..c0c4d247d 100644
--- a/app/javascript/dashboard/i18n/locale/ur_IN/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Account name",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/integrations.json b/app/javascript/dashboard/i18n/locale/ur_IN/integrations.json
index e57ecb7cd..4eb1343cb 100644
--- a/app/javascript/dashboard/i18n/locale/ur_IN/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/integrations.json
@@ -318,11 +318,18 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "Cancel"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,12 +337,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +361,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/report.json b/app/javascript/dashboard/i18n/locale/ur_IN/report.json
index e176d9147..18f1ed14b 100644
--- a/app/javascript/dashboard/i18n/locale/ur_IN/report.json
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Loading chart data...",
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "Inbox",
     "AGENT": "Agent",
     "TEAM": "Team",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/search.json b/app/javascript/dashboard/i18n/locale/ur_IN/search.json
index 3cb566813..e8510ab97 100644
--- a/app/javascript/dashboard/i18n/locale/ur_IN/search.json
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/search.json
@@ -4,12 +4,14 @@
       "ALL": "All",
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/settings.json b/app/javascript/dashboard/i18n/locale/ur_IN/settings.json
index 4be80dba1..6a9cbf229 100644
--- a/app/javascript/dashboard/i18n/locale/ur_IN/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy"
+        "COPY": "Copy",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Your email address",
@@ -280,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Settings",
     "CONTACTS": "Contacts",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/vi/agentBots.json b/app/javascript/dashboard/i18n/locale/vi/agentBots.json
index f9444a420..a001515bf 100644
--- a/app/javascript/dashboard/i18n/locale/vi/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/vi/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Token truy cập",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/vi/auditLogs.json b/app/javascript/dashboard/i18n/locale/vi/auditLogs.json
index 4f5eb0c9a..5f120867e 100644
--- a/app/javascript/dashboard/i18n/locale/vi/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/vi/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/vi/contact.json b/app/javascript/dashboard/i18n/locale/vi/contact.json
index f83818461..384923580 100644
--- a/app/javascript/dashboard/i18n/locale/vi/contact.json
+++ b/app/javascript/dashboard/i18n/locale/vi/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Liên hệ",
       "SEARCH_TITLE": "Tìm kiếm liên hệ",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Tìm kiếm...",
       "MESSAGE_BUTTON": "Tin nhắn",
       "SEND_MESSAGE": "Gửi tin nhắn",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Xoá liên hệ",
       "DELETE_DIALOG": {
         "TITLE": "Xác nhận xoá",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Có, Xoá",
         "API": {
           "SUCCESS_MESSAGE": "Liên hệ đã được xóa thành công",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Không có liên hệ nào khớp với tìm kiếm của bạn 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/vi/conversation.json b/app/javascript/dashboard/i18n/locale/vi/conversation.json
index c8363b3a1..50b5edea3 100644
--- a/app/javascript/dashboard/i18n/locale/vi/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/vi/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Giải quyết",
       "REOPEN_ACTION": "Mở lại",
       "OPEN_ACTION": "Mở",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Nhiều",
       "CLOSE": "Đóng",
       "DETAILS": "chi tiết",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Xoá"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Đánh dấu chưa giải quyết",
       "RESOLVED": "Đánh dấu là đã giải quyết",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Gán nhãn",
       "AGENTS_LOADING": "Đang tải điện thoại viên...",
       "ASSIGN_TEAM": "Gán nhóm",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Id hội thoại {conversationId} được gán cho \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Đã gán nhãn thành công",
     "ASSIGN_LABEL_FAILED": "Gán nhãn không thành công",
     "CHANGE_TEAM": "Nhóm hội thoại đã được thay đổi",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "Tệp vượt quá {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB mức hạn chế",
     "MESSAGE_ERROR": "Không thể gửi tin nhắn này, vui lòng thử lại sau",
     "SENT_BY": "Gửi bởi:",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "Thuộc tính của liên hệ",
       "PREVIOUS_CONVERSATION": "Cuộc trò chuyện trước đó",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/vi/general.json b/app/javascript/dashboard/i18n/locale/vi/general.json
index fa77eaf0f..52b5d2d2c 100644
--- a/app/javascript/dashboard/i18n/locale/vi/general.json
+++ b/app/javascript/dashboard/i18n/locale/vi/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Tìm kiếm",
       "EMPTY_STATE": "Không tìm thấy kết quả"
-    }
+    },
+    "CLOSE": "Đóng"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/vi/generalSettings.json b/app/javascript/dashboard/i18n/locale/vi/generalSettings.json
index 14332c848..39db9df91 100644
--- a/app/javascript/dashboard/i18n/locale/vi/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/vi/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Tên tài khoản",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/vi/integrations.json b/app/javascript/dashboard/i18n/locale/vi/integrations.json
index 6d50f75dc..53a9d6997 100644
--- a/app/javascript/dashboard/i18n/locale/vi/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/vi/integrations.json
@@ -318,11 +318,18 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Có, xoá",
         "CANCEL": "Huỷ"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,12 +337,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Gửi tin nhắn...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +361,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Mô tả",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/vi/report.json b/app/javascript/dashboard/i18n/locale/vi/report.json
index 3722dacd0..d6f282a3a 100644
--- a/app/javascript/dashboard/i18n/locale/vi/report.json
+++ b/app/javascript/dashboard/i18n/locale/vi/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Tổng quan nhãn",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Đang tải các biểu đồ dữ liệu...",
     "NO_ENOUGH_DATA": "Chúng tôi không nhận được đủ điểm dữ liệu để tạo báo cáo, Vui lòng thử lại sau.",
     "DOWNLOAD_LABEL_REPORTS": "Tải xuống báo cáo nhãn",
@@ -559,6 +560,7 @@
     "INBOX": "Hộp thư đến",
     "AGENT": "Nhà cung cấp",
     "TEAM": "Nhóm",
+    "LABEL": "Nhãn",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/vi/search.json b/app/javascript/dashboard/i18n/locale/vi/search.json
index 1504f5025..c9155c953 100644
--- a/app/javascript/dashboard/i18n/locale/vi/search.json
+++ b/app/javascript/dashboard/i18n/locale/vi/search.json
@@ -4,12 +4,14 @@
       "ALL": "Tất cả",
       "CONTACTS": "Danh bạ",
       "CONVERSATIONS": "Các cuộc hội thoại",
-      "MESSAGES": "Tin nhắn"
+      "MESSAGES": "Tin nhắn",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Danh bạ",
       "CONVERSATIONS": "Các cuộc hội thoại",
-      "MESSAGES": "Tin nhắn"
+      "MESSAGES": "Tin nhắn",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/vi/settings.json b/app/javascript/dashboard/i18n/locale/vi/settings.json
index 7f39c61c0..8933ff6f7 100644
--- a/app/javascript/dashboard/i18n/locale/vi/settings.json
+++ b/app/javascript/dashboard/i18n/locale/vi/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Token truy cập",
         "NOTE": "Có thể sử dụng Token này nếu bạn đang xây dựng tích hợp dựa trên API",
-        "COPY": "Sao Chép"
+        "COPY": "Sao Chép",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Không Trực Tuyến"
         },
         "SET_AVAILABILITY_SUCCESS": "Tính khả dụng đã được thiết lập thành công",
-        "SET_AVAILABILITY_ERROR": "Không thể đặt, vui lòng thử lại"
+        "SET_AVAILABILITY_ERROR": "Không thể đặt, vui lòng thử lại",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Địa chỉ email của bạn",
@@ -280,6 +286,7 @@
     "REPORTS": "Báo cáo",
     "SETTINGS": "Cài Đặt",
     "CONTACTS": "Liên hệ",
+    "ACTIVE": "Có hiệu lực",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/agentBots.json b/app/javascript/dashboard/i18n/locale/zh_CN/agentBots.json
index b91e58d66..3254d3098 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/agentBots.json
@@ -2,13 +2,13 @@
   "AGENT_BOTS": {
     "HEADER": "机器人",
     "LOADING_EDITOR": "正在加载编辑器...",
-    "DESCRIPTION": "Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try. You can manage your bots from this page or create new ones using the 'Add Bot' button.",
+    "DESCRIPTION": "客服机器人就像您团队中最出色的成员。它们可以处理琐事，让您专注于重要的事情。试试看吧。您可以在此页面管理您的机器人，或使用“配置新机器人”按钮创建新的机器人。",
     "LEARN_MORE": "了解客服机器人",
-    "GLOBAL_BOT": "System bot",
+    "GLOBAL_BOT": "系统级机器人",
     "GLOBAL_BOT_BADGE": "系统",
     "AVATAR": {
-      "SUCCESS_DELETE": "Bot avatar deleted successfully",
-      "ERROR_DELETE": "Error deleting bot avatar, please try again"
+      "SUCCESS_DELETE": "机器人头像删除成功",
+      "ERROR_DELETE": "删除机器人头像时出错，请重试"
     },
     "BOT_CONFIGURATION": {
       "TITLE": "选择一个客服机器人",
@@ -22,7 +22,7 @@
       "SELECT_PLACEHOLDER": "选择机器人"
     },
     "ADD": {
-      "TITLE": "Add Bot",
+      "TITLE": "添加机器人",
       "CANCEL_BUTTON_TEXT": "取消",
       "API": {
         "SUCCESS_MESSAGE": "机器人添加成功.",
@@ -30,10 +30,10 @@
       }
     },
     "LIST": {
-      "404": "No bots found. You can create a bot by clicking the 'Add Bot' button.",
+      "404": "未找到机器人。您可以通过点击「添加机器人」按钮来创建一个机器人。",
       "LOADING": "正在获取机器人...",
       "TABLE_HEADER": {
-        "DETAILS": "Bot Details",
+        "DETAILS": "机器人详情",
         "URL": "Webhook 网址"
       }
     },
@@ -42,7 +42,7 @@
       "TITLE": "删除机器人",
       "CONFIRM": {
         "TITLE": "确认删除",
-        "MESSAGE": "Are you sure you want to delete {name}?",
+        "MESSAGE": "您确定要删除 {name}？",
         "YES": "是，删除",
         "NO": "不，保留"
       },
@@ -59,14 +59,21 @@
         "ERROR_MESSAGE": "无法更新机器人。请再试一次。"
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "访问令牌",
+      "DESCRIPTION": "复制访问令牌并安全保存",
+      "COPY_SUCCESSFUL": "访问令牌已复制到剪贴板",
+      "RESET_SUCCESS": "成功重新生成访问令牌",
+      "RESET_ERROR": "无法重新生成访问令牌。请重试"
+    },
     "FORM": {
       "AVATAR": {
-        "LABEL": "Bot avatar"
+        "LABEL": "机器人头像"
       },
       "NAME": {
         "LABEL": "机器人名称",
-        "PLACEHOLDER": "Enter bot name",
-        "REQUIRED": "Bot name is required"
+        "PLACEHOLDER": "输入机器人名称",
+        "REQUIRED": "机器人名称是必需的"
       },
       "DESCRIPTION": {
         "LABEL": "描述信息",
@@ -75,19 +82,19 @@
       "WEBHOOK_URL": {
         "LABEL": "Webhook 网址",
         "PLACEHOLDER": "https://example.com/webhook",
-        "REQUIRED": "Webhook URL is required"
+        "REQUIRED": "Webhook URL 是必需的"
       },
       "ERRORS": {
-        "NAME": "Bot name is required",
-        "URL": "Webhook URL is required",
-        "VALID_URL": "Please enter a valid URL starting with http:// or https://"
+        "NAME": "机器人名称是必需的",
+        "URL": "Webhook URL 是必需的",
+        "VALID_URL": "请输入一个以 http:// 或 https:// 开头的有效URL"
       },
       "CANCEL": "取消",
-      "CREATE": "Create Bot",
-      "UPDATE": "Update Bot"
+      "CREATE": "创建机器人",
+      "UPDATE": "更新机器人"
     },
     "WEBHOOK": {
-      "DESCRIPTION": "Configure a webhook bot to integrate with your custom services. The bot will receive and process events from conversations and can respond to them."
+      "DESCRIPTION": "配置Webhook 机器人与您的自定义服务集成。机器人将接收和处理会话中的事件，并且能够响应这些事件。"
     },
     "TYPES": {
       "WEBHOOK": "Webhook 机器人"
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/auditLogs.json b/app/javascript/dashboard/i18n/locale/zh_CN/auditLogs.json
index c7df57e4b..b7fca9a39 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} 更新了账户配置 (##{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} 删除了对话 #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/automation.json b/app/javascript/dashboard/i18n/locale/zh_CN/automation.json
index cf7ff42e0..285a7a8bd 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/automation.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/automation.json
@@ -130,37 +130,37 @@
     "EVENTS": {
       "CONVERSATION_CREATED": "对话创建",
       "CONVERSATION_UPDATED": "对话已更新",
-      "MESSAGE_CREATED": "Message Created",
-      "CONVERSATION_OPENED": "Conversation Opened"
+      "MESSAGE_CREATED": "消息已创建",
+      "CONVERSATION_OPENED": "对话已打开"
     },
     "ACTIONS": {
-      "ASSIGN_AGENT": "Assign to Agent",
-      "ASSIGN_TEAM": "Assign a Team",
-      "ADD_LABEL": "Add a Label",
-      "REMOVE_LABEL": "Remove a Label",
-      "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
-      "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
+      "ASSIGN_AGENT": "分配客服",
+      "ASSIGN_TEAM": "分配团队",
+      "ADD_LABEL": "添加标签",
+      "REMOVE_LABEL": "移除标签",
+      "SEND_EMAIL_TO_TEAM": "发送电子邮件给团队",
+      "SEND_EMAIL_TRANSCRIPT": "通过邮件发送聊天记录",
       "MUTE_CONVERSATION": "开始会话",
       "SNOOZE_CONVERSATION": "暂停对话",
       "RESOLVE_CONVERSATION": "解决对话",
-      "SEND_WEBHOOK_EVENT": "Send Webhook Event",
-      "SEND_ATTACHMENT": "Send Attachment",
-      "SEND_MESSAGE": "Send a Message",
+      "SEND_WEBHOOK_EVENT": "发送 Webhook 事件",
+      "SEND_ATTACHMENT": "发送附件",
+      "SEND_MESSAGE": "发送消息",
       "CHANGE_PRIORITY": "更改优先级",
       "ADD_SLA": "添加SLA"
     },
     "ATTRIBUTES": {
-      "MESSAGE_TYPE": "Message Type",
-      "MESSAGE_CONTAINS": "Message Contains",
+      "MESSAGE_TYPE": "消息类型",
+      "MESSAGE_CONTAINS": "消息包含",
       "EMAIL": "Email",
       "INBOX": "收件箱",
-      "CONVERSATION_LANGUAGE": "Conversation Language",
+      "CONVERSATION_LANGUAGE": "对话语言",
       "PHONE_NUMBER": "电话号码",
       "STATUS": "状态",
       "BROWSER_LANGUAGE": "浏览器语言",
-      "MAIL_SUBJECT": "Email Subject",
+      "MAIL_SUBJECT": "电子邮件主题",
       "COUNTRY_NAME": "国家",
-      "REFERER_LINK": "Referrer Link",
+      "REFERER_LINK": "引荐链接",
       "ASSIGNEE_NAME": "负责人",
       "TEAM_NAME": "团队",
       "PRIORITY": "优先级"
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/components.json b/app/javascript/dashboard/i18n/locale/zh_CN/components.json
index 8be474f93..3d5f736ec 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/components.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/components.json
@@ -45,9 +45,9 @@
     "WATCH_VIDEO": "观看视频"
   },
   "DURATION_INPUT": {
-    "MINUTES": "Minutes",
-    "HOURS": "Hours",
-    "DAYS": "Days",
-    "PLACEHOLDER": "Enter duration"
+    "MINUTES": "分钟",
+    "HOURS": "小时",
+    "DAYS": "天",
+    "PLACEHOLDER": "输入耗时"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/contact.json b/app/javascript/dashboard/i18n/locale/zh_CN/contact.json
index cfffb212c..b233f798b 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/contact.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "联系人",
       "SEARCH_TITLE": "搜索联系人",
+      "ACTIVE_TITLE": "活跃的联系人",
       "SEARCH_PLACEHOLDER": "搜索……",
       "MESSAGE_BUTTON": "消息",
       "SEND_MESSAGE": "发送消息",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "添加 Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "这一操作是永久且不可逆转的。",
+        "BUTTON": "立即删除"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "删除联系人",
       "DELETE_DIALOG": {
         "TITLE": "确认删除",
-        "DESCRIPTION": "您确定要删除此 {contactName} 联系人吗？",
+        "DESCRIPTION": "您确定要删除此联系人吗？",
         "CONFIRM": "是，删除",
         "API": {
           "SUCCESS_MESSAGE": "联系人删除成功",
@@ -545,8 +550,8 @@
         "YOU": "您",
         "SAVE": "保存备注",
         "EXPAND": "扩展",
-        "COLLAPSE": "Collapse",
-        "NO_NOTES": "No notes, you can add notes from the contact details page.",
+        "COLLAPSE": "收起",
+        "NO_NOTES": "没有备注，您可以从联系人详细信息页面添加备注。",
         "EMPTY_STATE": "此联系人没有关联的备注。您可以在上方输入框中添加备注。"
       }
     },
@@ -555,7 +560,8 @@
       "SUBTITLE": "点击下方按钮开始添加新联系人",
       "BUTTON_LABEL": "添加联系人",
       "SEARCH_EMPTY_STATE_TITLE": "没有搜索到联系人🔍",
-      "LIST_EMPTY_STATE_TITLE": "此视图中没有可用的联系人📋"
+      "LIST_EMPTY_STATE_TITLE": "此视图中没有可用的联系人📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "目前没有联系人在线 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/conversation.json b/app/javascript/dashboard/i18n/locale/zh_CN/conversation.json
index d91679633..43c46fa3a 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/conversation.json
@@ -32,12 +32,12 @@
     "LOADING_CONVERSATIONS": "加载更多对话",
     "CANNOT_REPLY": "您不能回复，原因是：",
     "24_HOURS_WINDOW": "24 小时消息窗口限制",
-    "API_HOURS_WINDOW": "You can only reply to this conversation within {hours} hours",
+    "API_HOURS_WINDOW": "您只能在 {hours} 小时内回复此对话",
     "NOT_ASSIGNED_TO_YOU": "此对话未分配给您。您想要将此对话分配给自己吗？",
     "ASSIGN_TO_ME": "分配给我",
     "TWILIO_WHATSAPP_CAN_REPLY": "您只能使用模板信息回复此会话，原因是",
     "TWILIO_WHATSAPP_24_HOURS_WINDOW": "24 小时消息窗口限制",
-    "OLD_INSTAGRAM_INBOX_REPLY_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. All new messages will show up there. You won’t be able to send messages from this conversation anymore.",
+    "OLD_INSTAGRAM_INBOX_REPLY_BANNER": "此 Instagram 帐户已迁移到新的 Instagram 通道收件箱。 所有新消息都将在这里显示。您将无法从这个对话中发送消息。",
     "REPLYING_TO": "您正在回复到：",
     "REMOVE_SELECTION": "移除选择",
     "DOWNLOAD": "下载",
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "已解决",
       "REOPEN_ACTION": "重新打开",
       "OPEN_ACTION": "打开",
+      "MORE_ACTIONS": "更多操作",
       "OPEN": "详细信息",
       "CLOSE": "关闭",
       "DETAILS": "详情",
@@ -117,6 +118,11 @@
         "FAILED": "无法更改优先级。请重试。"
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "删除对话 #{conversationId}",
+      "DESCRIPTION": "您确定要删除此对话吗？",
+      "CONFIRM": "删除"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "标记为待处理",
       "RESOLVED": "标记为已解决",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "分配标签",
       "AGENTS_LOADING": "正在加载客服代表...",
       "ASSIGN_TEAM": "分配一个团队",
+      "DELETE": "删除对话",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "对话 ID {conversationId} 已分配给 \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "已成功分配标签",
     "ASSIGN_LABEL_FAILED": "分配标签失败",
     "CHANGE_TEAM": "对话团队已更改",
+    "SUCCESS_DELETE_CONVERSATION": "对话成功删除",
+    "FAIL_DELETE_CONVERSATION": "无法删除对话！请重试",
     "FILE_SIZE_LIMIT": "文件超过了 {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB 的附件限制",
     "MESSAGE_ERROR": "无法发送此消息，请稍后再试",
     "SENT_BY": "发送人：",
@@ -295,10 +304,11 @@
       "CONVERSATION_ACTIONS": "对话操作",
       "CONVERSATION_LABELS": "对话标记",
       "CONVERSATION_INFO": "对话信息",
-      "CONTACT_NOTES": "Contact Notes",
+      "CONTACT_NOTES": "联系人备注",
       "CONTACT_ATTRIBUTES": "联系人属性",
       "PREVIOUS_CONVERSATION": "上一次对话",
       "MACROS": "宏",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/general.json b/app/javascript/dashboard/i18n/locale/zh_CN/general.json
index bd655a5ba..3ee3c74db 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/general.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "搜索",
       "EMPTY_STATE": "没有检索到相关信息"
-    }
+    },
+    "CLOSE": "关闭"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/generalSettings.json b/app/javascript/dashboard/i18n/locale/zh_CN/generalSettings.json
index a0545add4..f4535fee6 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/generalSettings.json
@@ -1,10 +1,10 @@
 {
   "GENERAL_SETTINGS": {
     "LIMIT_MESSAGES": {
-      "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
-      "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
-      "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
+      "CONVERSATION": "您已经超过对话限制。黑客计划只允许500次对话。",
+      "INBOXES": "您已超过收件箱限制。Hacker 计划只支持网站在线聊天。其他收件箱如电子邮件、WhatsApp 等需要付费计划。",
+      "AGENTS": "您已超过坐席限制。黑客计划只允许 2 个坐席。",
+      "NON_ADMIN": "请联系您的管理员升级计划并继续使用所有功能。"
     },
     "TITLE": "帐户设置",
     "SUBMIT": "更新设置",
@@ -15,23 +15,23 @@
       "SUCCESS": "已成功更新账户设置"
     },
     "ACCOUNT_DELETE_SECTION": {
-      "TITLE": "Delete your Account",
-      "NOTE": "Once you delete your account, all your data will be deleted.",
-      "BUTTON_TEXT": "Delete Your Account",
+      "TITLE": "删除您的帐户",
+      "NOTE": "一旦您删除您的账户，您的所有数据将被删除。",
+      "BUTTON_TEXT": "删除您的账户",
       "CONFIRM": {
-        "TITLE": "Delete Account",
-        "MESSAGE": "Deleting your Account is irreversible. Enter your account name below to confirm you want to permanently delete it.",
+        "TITLE": "删除账户",
+        "MESSAGE": "删除您的账户是不可逆的。请在下面输入您的账户名称以确认您想要永久删除它。",
         "BUTTON_TEXT": "删除",
         "DISMISS": "取消",
         "PLACE_HOLDER": "请输入 {accountName} 以确认"
       },
-      "SUCCESS": "Account marked for deletion",
-      "FAILURE": "Could not delete account, try again!",
+      "SUCCESS": "账户已标记为删除",
+      "FAILURE": "无法删除账户，请重试！",
       "SCHEDULED_DELETION": {
-        "TITLE": "Account Scheduled for Deletion",
-        "MESSAGE_MANUAL": "This account is scheduled for deletion on {deletionDate}. This was requested by an administrator. You can cancel the deletion before this date.",
-        "MESSAGE_INACTIVITY": "This account is scheduled for deletion on {deletionDate} due to account inactivity. You can cancel the deletion before this date.",
-        "CLEAR_BUTTON": "Cancel Scheduled Deletion"
+        "TITLE": "已计划删除的账户",
+        "MESSAGE_MANUAL": "此账户已计划在 {deletionDate} 删除。该操作由管理员请求。你可以在该日期前取消删除。",
+        "MESSAGE_INACTIVITY": "此账户由于不活跃已计划在 {deletionDate} 删除。你可以在该日期前取消删除。",
+        "CLEAR_BUTTON": "取消已计划的删除"
       }
     },
     "FORM": {
@@ -45,8 +45,32 @@
         "NOTE": "如果您正在构建基于 API 的集成，那么此 ID 是必需的"
       },
       "AUTO_RESOLVE": {
-        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "TITLE": "自动解决对话",
+        "NOTE": "通过此项设置，系统可在对话静默一段时间后自动将其解决。",
+        "DURATION": {
+          "LABEL": "无活动持续时间",
+          "HELP": "在无活动后自动结束对话的时间段",
+          "PLACEHOLDER": "30",
+          "ERROR": "自动解决时长应在 10 分钟到 999 天之间",
+          "API": {
+            "SUCCESS": "自动解决设置已成功更新",
+            "ERROR": "更新自动解决设置失败"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "自定义自动解决消息",
+          "PLACEHOLDER": "由于闲置 15 天，对话被系统标记已解决",
+          "HELP": "会话自动解决之后发送给客户的消息"
+        },
+        "PREFERENCES": "偏好设置",
+        "LABEL": {
+          "LABEL": "自动解决后添加标签",
+          "PLACEHOLDER": "选择一个标签"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "跳过等待客服回复的会话"
+        },
+        "UPDATE_BUTTON": "保存修改"
       },
       "NAME": {
         "LABEL": "帐户名称",
@@ -69,22 +93,30 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
-        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "LABEL": "排除未参加的对话",
+        "HELP": "启用后，系统将跳过解决仍在等待客服回复的对话。"
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "转录语音消息",
+        "NOTE": "自动转录对话中的语音消息。当发送或收到语音消息时生成转录的文本，并将其显示在消息旁边。",
+        "API": {
+          "SUCCESS": "语音转录设置更新成功",
+          "ERROR": "更新语音转录设置失败"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Inactivity duration for resolution",
-        "HELP": "Duration after a conversation should auto resolve if there is no activity",
+        "LABEL": "自动解决前的无活动市场",
+        "HELP": "对话无活动时自动解决时长",
         "PLACEHOLDER": "30",
-        "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+        "ERROR": "自动解决时长应在 10 分钟到 999 天之间",
         "API": {
-          "SUCCESS": "Auto resolve settings updated successfully",
-          "ERROR": "Failed to update auto resolve settings"
+          "SUCCESS": "自动解决设置已成功更新",
+          "ERROR": "更新自动解决设置失败"
         },
         "UPDATE_BUTTON": "更新",
-        "MESSAGE_LABEL": "Custom resolution message",
-        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
+        "MESSAGE_LABEL": "自定义解决消息",
+        "MESSAGE_PLACEHOLDER": "由于闲置 15 天，对话被系统标记已解决",
+        "MESSAGE_HELP": "当系统因为不活动而自动解决某个对话时，此消息将发送给客户。"
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "您的帐户启用了与电子邮件的对话连续性。",
@@ -94,7 +126,7 @@
     "UPDATE_CHATWOOT": "Chatwoot 有可用更新{latestChatwootVersion}，请更新您的应用。",
     "LEARN_MORE": "了解更多",
     "PAYMENT_PENDING": "您的付款尚未完成。请更新您的付款信息以继续使用Chatwoot",
-    "UPGRADE": "Upgrade to continue using Chatwoot",
+    "UPGRADE": "升级以继续使用 Chatwoot",
     "LIMITS_UPGRADE": "您的账户已超过使用限制，请升级您的计划以继续使用Chatwoot",
     "OPEN_BILLING": "查看计费"
   },
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/helpCenter.json b/app/javascript/dashboard/i18n/locale/zh_CN/helpCenter.json
index 099c1db71..312080073 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/helpCenter.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/helpCenter.json
@@ -697,7 +697,7 @@
         "LABEL": "Slug",
         "PLACEHOLDER": "用户指南",
         "ERROR": "Slug是必填项",
-        "FORMAT_ERROR": "Please enter a valid slug, for eg: user-guide"
+        "FORMAT_ERROR": "请输入有效的 Slug，例如：user-guide"
       }
     },
     "PORTAL_SETTINGS": {
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/zh_CN/inboxMgmt.json
index 7c35e55fe..128379392 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/inboxMgmt.json
@@ -47,13 +47,13 @@
         "CREATE_INBOX": "新增收件箱"
       },
       "INSTAGRAM": {
-        "CONTINUE_WITH_INSTAGRAM": "Continue with Instagram",
-        "CONNECT_YOUR_INSTAGRAM_PROFILE": "Connect your Instagram Profile",
-        "HELP": "To add your Instagram profile as a channel, you need to authenticate your Instagram Profile by clicking on 'Continue with Instagram' ",
-        "ERROR_MESSAGE": "There was an error connecting to Instagram, please try again",
-        "ERROR_AUTH": "There was an error connecting to Instagram, please try again",
-        "NEW_INBOX_SUGGESTION": "This Instagram account was previously linked to a different inbox and has now been migrated here. All new messages will appear here. The old inbox will no longer be able to send or receive messages for this account.",
-        "DUPLICATE_INBOX_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. You won’t be able to send/receive Instagram messages from this inbox anymore."
+        "CONTINUE_WITH_INSTAGRAM": "在 Instagram 中继续",
+        "CONNECT_YOUR_INSTAGRAM_PROFILE": "连接您的 Instagram 配置文件",
+        "HELP": "若要将您的 Instagram 配置文件添加为通道，您需要点击「继续使用 Instagram」来验证您的 Instagram 配置文件。 ",
+        "ERROR_MESSAGE": "连接到 Instagram 时出错，请重试",
+        "ERROR_AUTH": "连接到 Instagram 时出错，请重试",
+        "NEW_INBOX_SUGGESTION": "这个 Instagram 账户先前已连接到一个不同的收件箱，现在已经迁移到这里。 所有新消息都将出现在这里。旧收件箱将无法再发送或接收此账户的消息。",
+        "DUPLICATE_INBOX_BANNER": "此 Instagram 账户已迁移到新的 Instagram 通道收件箱。您将无法从此收件箱发送/接收 Instagram 消息。"
       },
       "TWITTER": {
         "HELP": "若要将您的Twitter个人资料添加为频道，您需要通过点击“使用Twitter登录”来验证您的Twitter个人资料。 ",
@@ -579,28 +579,28 @@
     },
     "CSAT": {
       "TITLE": "启用CSAT",
-      "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
+      "SUBTITLE": "在对话结束时自动启动 CSAT 问卷，以了解客户如何感觉到他们的支持体验。 跟踪满意的趋势并查明一段时间内需要改进的领域。",
       "DISPLAY_TYPE": {
-        "LABEL": "Display type"
+        "LABEL": "显示类型"
       },
       "MESSAGE": {
         "LABEL": "消息",
-        "PLACEHOLDER": "Please enter a message to show users with the form"
+        "PLACEHOLDER": "请输入一条消息以将此表格显示给用户"
       },
       "SURVEY_RULE": {
-        "LABEL": "Survey rule",
-        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
-        "DESCRIPTION_SUFFIX": "any of the labels",
+        "LABEL": "问卷规则",
+        "DESCRIPTION_PREFIX": "发送此问卷如果对话",
+        "DESCRIPTION_SUFFIX": "任意标签",
         "OPERATOR": {
           "CONTAINS": "包含",
           "DOES_NOT_CONTAINS": "不包含"
         },
-        "SELECT_PLACEHOLDER": "select labels"
+        "SELECT_PLACEHOLDER": "选择标签"
       },
-      "NOTE": "Note: CSAT surveys are sent only once per conversation",
+      "NOTE": "注：每次对话只发送一次 CSAT 问卷",
       "API": {
-        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
-        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
+        "SUCCESS_MESSAGE": "CSAT 设置更新成功",
+        "ERROR_MESSAGE": "我们无法更新 CSAT 设置。请稍后再试。"
       }
     },
     "BUSINESS_HOURS": {
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/integrations.json b/app/javascript/dashboard/i18n/locale/zh_CN/integrations.json
index 406e17ead..53911f104 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/integrations.json
@@ -42,8 +42,8 @@
             "WEBWIDGET_TRIGGERED": "用户打开实时聊天小部件",
             "CONTACT_CREATED": "联系人已创建",
             "CONTACT_UPDATED": "联系人已更新",
-            "CONVERSATION_TYPING_ON": "Conversation Typing On",
-            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
+            "CONVERSATION_TYPING_ON": "对话输入开启",
+            "CONVERSATION_TYPING_OFF": "对话输入关闭"
           }
         },
         "END_POINT": {
@@ -318,11 +318,18 @@
         "SUCCESS": "问题取消链接成功",
         "ERROR": "取消链接问题时出错，请重试"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "您确定要删除该集成吗？",
         "MESSAGE": "您确定要删除该集成吗？",
         "CONFIRM": "是，删除",
         "CANCEL": "取消"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,25 +337,38 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "了解更多",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "尝试这些提示信息",
+      "PANEL_TITLE": "开始使用 Copilot",
+      "KICK_OFF_MESSAGE": "需要快速摘要、回顾过往对话，或是优化回复内容？Copilot 可助您一臂之力，全面提升工作效率。",
       "SEND_MESSAGE": "发送消息...",
-      "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
+      "EMPTY_MESSAGE": "生成响应时出错。请重试。",
       "LOADER": "Captain 正在思考",
       "YOU": "您",
       "USE": "使用此",
       "RESET": "重置",
+      "SHOW_STEPS": "显示步骤",
       "SELECT_ASSISTANT": "选择助手",
       "PROMPTS": {
         "SUMMARIZE": {
-          "LABEL": "Summarize this conversation",
-          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
+          "LABEL": "总结此对话",
+          "CONTENT": "总结客户与客服的对话要点，涵盖客户的主要疑虑、问题，以及客服给出的解决方案或回应"
         },
         "SUGGEST": {
-          "LABEL": "Suggest an answer",
-          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
+          "LABEL": "建议回答",
+          "CONTENT": "分析客户的咨询，并起草一份有效回应其关切或问题的回复。确保回复内容清晰、简明，并提供有用的信息。"
         },
         "RATE": {
-          "LABEL": "Rate this conversation",
-          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+          "LABEL": "为此对话评分",
+          "CONTENT": "请审核对话，评估其在多大程度上满足了客户的需求。根据语气、清晰度和有效性进行 5 分制评分。"
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "高优先级对话",
+          "CONTENT": "请给我所有高优先级未结对话的摘要。包括对话 ID、客户姓名（如有）、最后一条消息内容和分配的客服人员。如有需要，请按状态分组。"
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "列出联系人",
+          "CONTENT": "显示我的前 10 位联系人列表。包括姓名、电子邮件或电话号码（如有）、最后在线时间、标签（如有）。"
         }
       }
     },
@@ -356,9 +376,9 @@
       "USER": "您",
       "ASSISTANT": "助手",
       "MESSAGE_PLACEHOLDER": "输入您的消息...",
-      "HEADER": "Playground",
-      "DESCRIPTION": "Use this playground to send messages to your assistant and check if it responds accurately, quickly, and in the tone you expect.",
-      "CREDIT_NOTE": "Messages sent here will count toward your Captain credits."
+      "HEADER": "试验场",
+      "DESCRIPTION": "使用此试验场向您的助手发送消息，并检查其是否能够准确、快速地以您期望的语气做出回应。",
+      "CREDIT_NOTE": "这里发送的消息将计入您的 Captain 积分。"
     },
     "PAYWALL": {
       "TITLE": "升级以使用 Captain AI",
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "您可以随时更改或取消您的计划"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI 功能仅在付费计划中可用。",
       "UPGRADE_PROMPT": "升级您的计划以获取我们的助手、副驾驶等功能。",
       "ASK_ADMIN": "请联系您的管理员进行升级。"
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "助手",
+      "NO_ASSISTANTS_AVAILABLE": "您的帐户中没有可用的助手。",
       "ADD_NEW": "创建新的助手",
       "DELETE": {
         "TITLE": "您确定要删除该文档吗？",
@@ -400,42 +420,46 @@
       "FORM": {
         "UPDATE": "更新",
         "SECTIONS": {
-          "BASIC_INFO": "Basic Information",
-          "SYSTEM_MESSAGES": "System Messages",
-          "INSTRUCTIONS": "Instructions",
+          "BASIC_INFO": "基本信息",
+          "SYSTEM_MESSAGES": "系统消息",
+          "INSTRUCTIONS": "指令",
           "FEATURES": "特性",
-          "TOOLS": "Tools "
+          "TOOLS": "工具 "
         },
         "NAME": {
           "LABEL": "姓名：",
-          "PLACEHOLDER": "Enter assistant name",
-          "ERROR": "The name is required"
+          "PLACEHOLDER": "输入助手名称",
+          "ERROR": "名称是必需的"
+        },
+        "TEMPERATURE": {
+          "LABEL": "响应温度",
+          "DESCRIPTION": "调整助手回复的创造性或限制程度。较低的数值会产生更专注和确定性的回复，而较高的数值则允许更有创意和多样化的输出。"
         },
         "DESCRIPTION": {
           "LABEL": "描述信息",
-          "PLACEHOLDER": "Enter assistant description",
-          "ERROR": "The description is required"
+          "PLACEHOLDER": "输入助手描述",
+          "ERROR": "描述是必需的"
         },
         "PRODUCT_NAME": {
           "LABEL": "产品名称",
-          "PLACEHOLDER": "Enter product name",
+          "PLACEHOLDER": "输入产品名称",
           "ERROR": "产品名称是必需的"
         },
         "WELCOME_MESSAGE": {
-          "LABEL": "Welcome Message",
-          "PLACEHOLDER": "Enter welcome message"
+          "LABEL": "欢迎消息",
+          "PLACEHOLDER": "输入欢迎消息"
         },
         "HANDOFF_MESSAGE": {
-          "LABEL": "Handoff Message",
-          "PLACEHOLDER": "Enter handoff message"
+          "LABEL": "交接信息",
+          "PLACEHOLDER": "输入交接消息"
         },
         "RESOLUTION_MESSAGE": {
-          "LABEL": "Resolution Message",
-          "PLACEHOLDER": "Enter resolution message"
+          "LABEL": "解决消息",
+          "PLACEHOLDER": "输入解决消息"
         },
         "INSTRUCTIONS": {
-          "LABEL": "Instructions",
-          "PLACEHOLDER": "Enter instructions for the assistant"
+          "LABEL": "指令",
+          "PLACEHOLDER": "输入用于此助手的指令"
         },
         "FEATURES": {
           "TITLE": "特性",
@@ -447,7 +471,7 @@
         "TITLE": "更新助手",
         "SUCCESS_MESSAGE": "助手已成功更新",
         "ERROR_MESSAGE": "更新助手时出错，请重试",
-        "NOT_FOUND": "Could not find the assistant. Please try again."
+        "NOT_FOUND": "无法找到助手。请重试。"
       },
       "OPTIONS": {
         "EDIT_ASSISTANT": "编辑助手",
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/macros.json b/app/javascript/dashboard/i18n/locale/zh_CN/macros.json
index 4a359f5bf..afad13777 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/macros.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/macros.json
@@ -85,20 +85,20 @@
       "ATLEAST_ONE_ACTION_REQUIRED": "至少需要一个动作"
     },
     "ACTIONS": {
-      "ASSIGN_TEAM": "Assign a Team",
-      "ASSIGN_AGENT": "Assign an Agent",
-      "ADD_LABEL": "Add a Label",
-      "REMOVE_LABEL": "Remove a Label",
-      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
-      "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
+      "ASSIGN_TEAM": "分配团队",
+      "ASSIGN_AGENT": "分配客服",
+      "ADD_LABEL": "添加标签",
+      "REMOVE_LABEL": "移除标签",
+      "REMOVE_ASSIGNED_TEAM": "移除已分配的团队",
+      "SEND_EMAIL_TRANSCRIPT": "通过邮件发送聊天记录",
       "MUTE_CONVERSATION": "开始会话",
       "SNOOZE_CONVERSATION": "暂停对话",
       "RESOLVE_CONVERSATION": "解决对话",
-      "SEND_ATTACHMENT": "Send Attachment",
-      "SEND_MESSAGE": "Send a Message",
+      "SEND_ATTACHMENT": "发送附件",
+      "SEND_MESSAGE": "发送消息",
       "CHANGE_PRIORITY": "更改优先级",
-      "ADD_PRIVATE_NOTE": "Add a Private Note",
-      "SEND_WEBHOOK_EVENT": "Send Webhook Event"
+      "ADD_PRIVATE_NOTE": "添加私密注释",
+      "SEND_WEBHOOK_EVENT": "发送 Webhook 事件"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/report.json b/app/javascript/dashboard/i18n/locale/zh_CN/report.json
index 4b8562e7f..7a77d4b23 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/report.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "标签概览",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "正在载入图表数据...",
     "NO_ENOUGH_DATA": "我们没有收到足够的数据点来生成报告，请稍后再试。",
     "DOWNLOAD_LABEL_REPORTS": "下载标签报表",
@@ -559,6 +560,7 @@
     "INBOX": "收件箱",
     "AGENT": "客服",
     "TEAM": "团队",
+    "LABEL": "标签",
     "AVG_RESOLUTION_TIME": "平均解决时间",
     "AVG_FIRST_RESPONSE_TIME": "平均首次响应时间",
     "AVG_REPLY_TIME": "平均客户等待时间",
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/search.json b/app/javascript/dashboard/i18n/locale/zh_CN/search.json
index 44de1798c..4870e551b 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/search.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/search.json
@@ -4,12 +4,14 @@
       "ALL": "全部",
       "CONTACTS": "联系人",
       "CONVERSATIONS": "会话",
-      "MESSAGES": "消息"
+      "MESSAGES": "消息",
+      "ARTICLES": "文章"
     },
     "SECTION": {
       "CONTACTS": "联系人",
       "CONVERSATIONS": "会话",
-      "MESSAGES": "消息"
+      "MESSAGES": "消息",
+      "ARTICLES": "文章"
     },
     "VIEW_MORE": "查看更多",
     "LOAD_MORE": "加载更多",
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/settings.json b/app/javascript/dashboard/i18n/locale/zh_CN/settings.json
index 0d46b18ce..97e288621 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/settings.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "访问令牌",
         "NOTE": "如果您正在构建基于 API 的集成，这个令牌可以被使用",
-        "COPY": "复制"
+        "COPY": "复制",
+        "RESET": "重置",
+        "CONFIRM_RESET": "您确定吗？",
+        "CONFIRM_HINT": "再次点击以确认",
+        "RESET_SUCCESS": "成功重新生成访问令牌",
+        "RESET_ERROR": "无法重新生成访问令牌。请重试"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "音频提醒",
@@ -185,7 +190,8 @@
           "OFFLINE": "离线"
         },
         "SET_AVAILABILITY_SUCCESS": "可用性已成功设置",
-        "SET_AVAILABILITY_ERROR": "无法设置可用性，请重试"
+        "SET_AVAILABILITY_ERROR": "无法设置可用性，请重试",
+        "IMPERSONATING_ERROR": "当您处于模拟用户状态时，无法更改其在线状态"
       },
       "EMAIL": {
         "LABEL": "您的电子邮件地址",
@@ -280,6 +286,7 @@
     "REPORTS": "报告",
     "SETTINGS": "设置",
     "CONTACTS": "联系人",
+    "ACTIVE": "状态",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "助手",
     "CAPTAIN_DOCUMENTS": "文档",
diff --git a/app/javascript/dashboard/i18n/locale/zh_TW/agentBots.json b/app/javascript/dashboard/i18n/locale/zh_TW/agentBots.json
index 3dd97125c..39a4511c0 100644
--- a/app/javascript/dashboard/i18n/locale/zh_TW/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "無法更新機器人，請稍後再試"
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "訪問 token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/zh_TW/auditLogs.json b/app/javascript/dashboard/i18n/locale/zh_TW/auditLogs.json
index f15d93d3f..3ebdf1ae9 100644
--- a/app/javascript/dashboard/i18n/locale/zh_TW/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/zh_TW/contact.json b/app/javascript/dashboard/i18n/locale/zh_TW/contact.json
index 47da29d52..bdde30a21 100644
--- a/app/javascript/dashboard/i18n/locale/zh_TW/contact.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "聯絡人",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "訊息",
       "SEND_MESSAGE": "傳送訊息",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "刪除聯絡人",
       "DELETE_DIALOG": {
         "TITLE": "確認刪除",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "是，刪除",
         "API": {
           "SUCCESS_MESSAGE": "聯絡人刪除成功",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "找不到符合條件的聯絡人 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/zh_TW/conversation.json b/app/javascript/dashboard/i18n/locale/zh_TW/conversation.json
index 154a0e63f..8e8082846 100644
--- a/app/javascript/dashboard/i18n/locale/zh_TW/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "已解決",
       "REOPEN_ACTION": "重新打開",
       "OPEN_ACTION": "打開",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "詳細資訊",
       "CLOSE": "關閉",
       "DETAILS": "詳情",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "刪除"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "標記為待處理",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "寄送者：",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "聯絡人屬性",
       "PREVIOUS_CONVERSATION": "上一次對話",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/zh_TW/general.json b/app/javascript/dashboard/i18n/locale/zh_TW/general.json
index cefe266b4..dcc5eb2a1 100644
--- a/app/javascript/dashboard/i18n/locale/zh_TW/general.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "搜尋",
       "EMPTY_STATE": "No results found"
-    }
+    },
+    "CLOSE": "關閉"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/zh_TW/generalSettings.json b/app/javascript/dashboard/i18n/locale/zh_TW/generalSettings.json
index af49409ef..b4f4d0d74 100644
--- a/app/javascript/dashboard/i18n/locale/zh_TW/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "帳戶名稱",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/zh_TW/integrations.json b/app/javascript/dashboard/i18n/locale/zh_TW/integrations.json
index 71f96f4a2..3d6150301 100644
--- a/app/javascript/dashboard/i18n/locale/zh_TW/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/integrations.json
@@ -318,11 +318,18 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "是的，刪除",
         "CANCEL": "取消"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,12 +337,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "傳送訊息...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +361,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "描述資訊",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/zh_TW/report.json b/app/javascript/dashboard/i18n/locale/zh_TW/report.json
index 3837817fa..b1f9032f5 100644
--- a/app/javascript/dashboard/i18n/locale/zh_TW/report.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "正在載入图表數據...",
     "NO_ENOUGH_DATA": "我們没有收到足夠的數據來生成報表，請稍後再試。",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "收件匣",
     "AGENT": "客服",
     "TEAM": "Team",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/zh_TW/search.json b/app/javascript/dashboard/i18n/locale/zh_TW/search.json
index 7a434e552..f94719070 100644
--- a/app/javascript/dashboard/i18n/locale/zh_TW/search.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/search.json
@@ -4,12 +4,14 @@
       "ALL": "所有的",
       "CONTACTS": "聯絡人",
       "CONVERSATIONS": "對話",
-      "MESSAGES": "訊息"
+      "MESSAGES": "訊息",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "聯絡人",
       "CONVERSATIONS": "對話",
-      "MESSAGES": "訊息"
+      "MESSAGES": "訊息",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/zh_TW/settings.json b/app/javascript/dashboard/i18n/locale/zh_TW/settings.json
index 06ffb83fc..bae56bbe1 100644
--- a/app/javascript/dashboard/i18n/locale/zh_TW/settings.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "訪問 token",
         "NOTE": "如果要構建基於 API 的整合，則可以使用此 token",
-        "COPY": "複製"
+        "COPY": "複製",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "音效通知",
@@ -185,7 +190,8 @@
           "OFFLINE": "離線"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "您的電子信箱地址",
@@ -280,6 +286,7 @@
     "REPORTS": "報表",
     "SETTINGS": "設定",
     "CONTACTS": "聯絡人",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/modules/contact/components/MergeContact.vue b/app/javascript/dashboard/modules/contact/components/MergeContact.vue
index ae0d47f7f..4055a22e4 100644
--- a/app/javascript/dashboard/modules/contact/components/MergeContact.vue
+++ b/app/javascript/dashboard/modules/contact/components/MergeContact.vue
@@ -130,15 +130,15 @@ export default {
       </div>
       <div class="flex multiselect-wrap--medium">
         <div
-          class="w-8 relative text-base text-slate-100 dark:text-slate-600 after:content-[''] after:h-12 after:w-0 after:left-4 after:absolute after:border-l after:border-solid after:border-slate-100 after:dark:border-slate-600 before:content-[''] before:h-0 before:w-4 before:left-4 before:top-12 before:absolute before:border-b before:border-solid before:border-slate-100 before:dark:border-slate-600"
+          class="w-8 relative text-base text-slate-100 dark:text-slate-600 after:content-[''] after:h-12 after:w-0 ltr:after:left-4 rtl:after:right-4 after:absolute after:border-l after:border-solid after:border-slate-100 after:dark:border-slate-600 before:content-[''] before:h-0 before:w-4 ltr:before:left-4 rtl:before:right-4 before:top-12 before:absolute before:border-b before:border-solid before:border-slate-100 before:dark:border-slate-600"
         >
           <fluent-icon
             icon="arrow-up"
-            class="absolute -top-1 left-2"
+            class="absolute -top-1 ltr:left-2 rtl:right-2"
             size="17"
           />
         </div>
-        <div class="flex flex-col w-full">
+        <div class="flex flex-col w-full ltr:pl-8 rtl:pr-8">
           <label class="multiselect__label">
             {{ $t('MERGE_CONTACTS.PRIMARY.TITLE') }}
             <woot-label
diff --git a/app/javascript/dashboard/modules/widget-preview/components/WidgetHead.vue b/app/javascript/dashboard/modules/widget-preview/components/WidgetHead.vue
index 4881c2a0a..5de9ca069 100644
--- a/app/javascript/dashboard/modules/widget-preview/components/WidgetHead.vue
+++ b/app/javascript/dashboard/modules/widget-preview/components/WidgetHead.vue
@@ -1,5 +1,6 @@
 <script setup>
 import { computed } from 'vue';
+import { useMessageFormatter } from 'shared/composables/useMessageFormatter';
 
 const props = defineProps({
   config: {
@@ -8,6 +9,8 @@ const props = defineProps({
   },
 });
 
+const { formatMessage } = useMessageFormatter();
+
 const isDefaultScreen = computed(() => {
   return (
     props.config.isDefaultScreen &&
@@ -53,12 +56,13 @@ const isDefaultScreen = computed(() => {
         </div>
       </div>
       <div v-if="isDefaultScreen" class="overflow-auto max-h-60">
-        <h2 class="mb-2 text-2xl break-words text-slate-900 dark:text-white">
+        <h2 class="mb-2 text-2xl break-words text-n-slate-12">
           {{ config.welcomeHeading }}
         </h2>
-        <p class="text-sm break-words text-slate-600 dark:text-slate-100">
-          {{ config.welcomeTagline }}
-        </p>
+        <p
+          v-dompurify-html="formatMessage(config.welcomeTagline)"
+          class="text-sm break-words text-n-slate-11 [&_a]:!text-n-slate-11 [&_a]:underline"
+        />
       </div>
     </div>
   </div>
diff --git a/app/javascript/dashboard/routes/dashboard/Dashboard.vue b/app/javascript/dashboard/routes/dashboard/Dashboard.vue
index 7de36102b..475fc9ee3 100644
--- a/app/javascript/dashboard/routes/dashboard/Dashboard.vue
+++ b/app/javascript/dashboard/routes/dashboard/Dashboard.vue
@@ -25,6 +25,8 @@ const Sidebar = defineAsyncComponent(
   () => import('../../components/layout/Sidebar.vue')
 );
 import { emitter } from 'shared/helpers/mitt';
+import CopilotLauncher from 'dashboard/components-next/copilot/CopilotLauncher.vue';
+import CopilotContainer from 'dashboard/components/copilot/CopilotContainer.vue';
 
 export default {
   components: {
@@ -37,6 +39,8 @@ export default {
     AddLabelModal,
     NotificationPanel,
     UpgradePage,
+    CopilotLauncher,
+    CopilotContainer,
   },
   setup() {
     const upgradePageRef = ref(null);
@@ -219,6 +223,9 @@ export default {
       <template v-if="!showUpgradePage">
         <router-view />
         <CommandBar />
+        <CopilotLauncher />
+        <CopilotContainer />
+
         <NotificationPanel
           v-if="isNotificationPanel"
           @close="closeNotificationPanel"
diff --git a/app/javascript/dashboard/routes/dashboard/campaigns/pages/CampaignsPageRouteView.vue b/app/javascript/dashboard/routes/dashboard/campaigns/pages/CampaignsPageRouteView.vue
index 9bbe7b917..c3fa599b7 100644
--- a/app/javascript/dashboard/routes/dashboard/campaigns/pages/CampaignsPageRouteView.vue
+++ b/app/javascript/dashboard/routes/dashboard/campaigns/pages/CampaignsPageRouteView.vue
@@ -16,7 +16,7 @@ onMounted(() => {
 
 <template>
   <div
-    class="flex flex-col justify-between flex-1 h-full m-0 overflow-auto bg-n-background"
+    class="flex flex-col justify-between flex-1 h-full m-0 overflow-auto bg-n-background px-6"
   >
     <router-view v-slot="{ Component }">
       <keep-alive v-if="keepAlive">
diff --git a/app/javascript/dashboard/routes/dashboard/captain/responses/Index.vue b/app/javascript/dashboard/routes/dashboard/captain/responses/Index.vue
index 258e1c0c9..e771e72ed 100644
--- a/app/javascript/dashboard/routes/dashboard/captain/responses/Index.vue
+++ b/app/javascript/dashboard/routes/dashboard/captain/responses/Index.vue
@@ -157,6 +157,13 @@ const bulkCheckbox = computed({
   },
 });
 
+const buildSelectedCountLabel = computed(() => {
+  const count = responses.value?.length || 0;
+  return bulkSelectionState.value.allSelected
+    ? t('CAPTAIN.RESPONSES.UNSELECT_ALL', { count })
+    : t('CAPTAIN.RESPONSES.SELECT_ALL', { count });
+});
+
 const handleCardHover = (isHovered, id) => {
   hoveredCard.value = isHovered ? id : null;
 };
@@ -270,7 +277,11 @@ onMounted(() => {
     <template #controls>
       <div
         v-if="shouldShowDropdown"
-        class="mb-4 -mt-3 flex justify-between items-center"
+        class="mb-4 -mt-3 flex justify-between items-center w-fit py-1"
+        :class="{
+          'ltr:pl-3 rtl:pr-3 ltr:pr-1 rtl:pl-1 rounded-lg outline outline-1 outline-n-weak bg-n-solid-3':
+            bulkSelectionState.hasSelected,
+        }"
       >
         <div v-if="!bulkSelectionState.hasSelected" class="flex gap-3">
           <OnClickOutside @trigger="isStatusFilterOpen = false">
@@ -306,13 +317,18 @@ onMounted(() => {
         >
           <div
             v-if="bulkSelectionState.hasSelected"
-            class="flex items-center gap-3 ltr:pl-4 rtl:pr-4"
+            class="flex items-center gap-3"
           >
-            <div class="flex items-center gap-1.5">
-              <Checkbox
-                v-model="bulkCheckbox"
-                :indeterminate="bulkSelectionState.isIndeterminate"
-              />
+            <div class="flex items-center gap-3">
+              <div class="flex items-center gap-1.5">
+                <Checkbox
+                  v-model="bulkCheckbox"
+                  :indeterminate="bulkSelectionState.isIndeterminate"
+                />
+                <span class="text-sm text-n-slate-12 font-medium tabular-nums">
+                  {{ buildSelectedCountLabel }}
+                </span>
+              </div>
               <span class="text-sm text-n-slate-10 tabular-nums">
                 {{
                   $t('CAPTAIN.RESPONSES.SELECTED', {
@@ -322,17 +338,23 @@ onMounted(() => {
               </span>
             </div>
             <div class="h-4 w-px bg-n-strong" />
-            <div class="flex gap-2">
+            <div class="flex gap-3 items-center">
               <Button
                 :label="$t('CAPTAIN.RESPONSES.BULK_APPROVE_BUTTON')"
                 sm
-                slate
+                ghost
+                icon="i-lucide-check"
+                class="!px-1.5"
                 @click="handleBulkApprove"
               />
+              <div class="h-4 w-px bg-n-strong" />
               <Button
                 :label="$t('CAPTAIN.RESPONSES.BULK_DELETE_BUTTON')"
                 sm
-                slate
+                ruby
+                ghost
+                class="!px-1.5"
+                icon="i-lucide-trash"
                 @click="bulkDeleteDialog.dialogRef.open()"
               />
             </div>
diff --git a/app/javascript/dashboard/routes/dashboard/contacts/pages/ContactsIndex.vue b/app/javascript/dashboard/routes/dashboard/contacts/pages/ContactsIndex.vue
index 76ae7eb4e..33a3d4fd5 100644
--- a/app/javascript/dashboard/routes/dashboard/contacts/pages/ContactsIndex.vue
+++ b/app/javascript/dashboard/routes/dashboard/contacts/pages/ContactsIndex.vue
@@ -67,9 +67,11 @@ const hasContacts = computed(() => contacts.value.length > 0);
 const isContactIndexView = computed(
   () => route.name === 'contacts_dashboard_index' && pageNumber.value === 1
 );
+const isActiveView = computed(() => route.name === 'contacts_dashboard_active');
 const hasAppliedFilters = computed(() => {
   return appliedFilters.value.length > 0;
 });
+
 const showEmptyStateLayout = computed(() => {
   return (
     !searchQuery.value &&
@@ -89,11 +91,20 @@ const showEmptyText = computed(() => {
 
 const headerTitle = computed(() => {
   if (searchQuery.value) return t('CONTACTS_LAYOUT.HEADER.SEARCH_TITLE');
+  if (isActiveView.value) return t('CONTACTS_LAYOUT.HEADER.ACTIVE_TITLE');
   if (activeSegmentId.value) return activeSegment.value?.name;
   if (activeLabel.value) return `#${activeLabel.value}`;
   return t('CONTACTS_LAYOUT.HEADER.TITLE');
 });
 
+const emptyStateMessage = computed(() => {
+  if (isActiveView.value)
+    return t('CONTACTS_LAYOUT.EMPTY_STATE.ACTIVE_EMPTY_STATE_TITLE');
+  if (!searchQuery.value || hasAppliedFilters.value)
+    return t('CONTACTS_LAYOUT.EMPTY_STATE.LIST_EMPTY_STATE_TITLE');
+  return t('CONTACTS_LAYOUT.EMPTY_STATE.SEARCH_EMPTY_STATE_TITLE');
+});
+
 const updatePageParam = (page, search = '') => {
   const query = {
     ...route.query,
@@ -132,6 +143,15 @@ const fetchSavedOrAppliedFilteredContact = async (payload, page = 1) => {
   updatePageParam(page);
 };
 
+const fetchActiveContacts = async (page = 1) => {
+  await store.dispatch('contacts/clearContactFilters');
+  await store.dispatch('contacts/active', {
+    page,
+    sortAttr: buildSortAttr(),
+  });
+  updatePageParam(page);
+};
+
 const searchContacts = debounce(async (value, page = 1) => {
   await store.dispatch('contacts/clearContactFilters');
   searchValue.value = value;
@@ -158,6 +178,11 @@ const fetchContactsBasedOnContext = async page => {
   }
   // Reset the search value when we change the view
   searchValue.value = '';
+  // If we're on the active route, fetch active contacts
+  if (isActiveView.value) {
+    await fetchActiveContacts(page);
+    return;
+  }
   // If there are applied filters or active segment with query
   if (
     (hasAppliedFilters.value || activeSegment.value?.query) &&
@@ -184,6 +209,11 @@ const handleSort = async ({ sort, order }) => {
     return;
   }
 
+  if (isActiveView.value) {
+    await fetchActiveContacts();
+    return;
+  }
+
   await (activeSegmentId.value || hasAppliedFilters.value
     ? fetchSavedOrAppliedFilteredContact(
         activeSegmentId.value
@@ -210,7 +240,7 @@ watch(
 );
 
 watch(
-  [activeLabel, activeSegment],
+  [activeLabel, activeSegment, isActiveView],
   () => {
     fetchContactsBasedOnContext(pageNumber.value);
   },
@@ -222,6 +252,13 @@ watch(searchQuery, value => {
   searchValue.value = value || '';
   // Reset the view if there is search query when we click on the sidebar group
   if (value === undefined) {
+    if (
+      isActiveView.value ||
+      activeLabel.value ||
+      activeSegment.value ||
+      hasAppliedFilters.value
+    )
+      return;
     fetchContacts();
   }
 });
@@ -232,6 +269,10 @@ onMounted(async () => {
       await searchContacts(searchQuery.value, pageNumber.value);
       return;
     }
+    if (isActiveView.value) {
+      await fetchActiveContacts(pageNumber.value);
+      return;
+    }
     await fetchContacts(pageNumber.value);
   } else if (activeSegment.value && activeSegmentId.value) {
     await fetchSavedOrAppliedFilteredContact(
@@ -286,11 +327,7 @@ onMounted(async () => {
           class="flex items-center justify-center py-10"
         >
           <span class="text-base text-n-slate-11">
-            {{
-              searchQuery || !hasAppliedFilters
-                ? t('CONTACTS_LAYOUT.EMPTY_STATE.SEARCH_EMPTY_STATE_TITLE')
-                : t('CONTACTS_LAYOUT.EMPTY_STATE.LIST_EMPTY_STATE_TITLE')
-            }}
+            {{ emptyStateMessage }}
           </span>
         </div>
 
diff --git a/app/javascript/dashboard/routes/dashboard/contacts/routes.js b/app/javascript/dashboard/routes/dashboard/contacts/routes.js
index 3610117a5..27de6ed15 100644
--- a/app/javascript/dashboard/routes/dashboard/contacts/routes.js
+++ b/app/javascript/dashboard/routes/dashboard/contacts/routes.js
@@ -32,6 +32,12 @@ export const routes = [
         component: ContactsIndex,
         meta: commonMeta,
       },
+      {
+        path: 'active',
+        name: 'contacts_dashboard_active',
+        component: ContactsIndex,
+        meta: commonMeta,
+      },
     ],
   },
   {
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/ContactPanel.vue b/app/javascript/dashboard/routes/dashboard/conversation/ContactPanel.vue
index 212d9219b..64191eab5 100644
--- a/app/javascript/dashboard/routes/dashboard/conversation/ContactPanel.vue
+++ b/app/javascript/dashboard/routes/dashboard/conversation/ContactPanel.vue
@@ -19,6 +19,9 @@ import Draggable from 'vuedraggable';
 import MacrosList from './Macros/List.vue';
 import ShopifyOrdersList from 'dashboard/components/widgets/conversation/ShopifyOrdersList.vue';
 import SidebarActionsHeader from 'dashboard/components-next/SidebarActionsHeader.vue';
+import LinearIssuesList from 'dashboard/components/widgets/conversation/linear/IssuesList.vue';
+import LinearSetupCTA from 'dashboard/components/widgets/conversation/linear/LinearSetupCTA.vue';
+import { FEATURE_FLAGS } from 'dashboard/featureFlags';
 
 const props = defineProps({
   conversationId: {
@@ -40,6 +43,13 @@ const {
 
 const dragging = ref(false);
 const conversationSidebarItems = ref([]);
+
+const currentAccountId = useMapGetter('getCurrentAccountId');
+
+const isFeatureEnabledonAccount = useMapGetter(
+  'accounts/isFeatureEnabledonAccount'
+);
+
 const shopifyIntegration = useFunctionGetter(
   'integrations/getIntegration',
   'shopify'
@@ -49,6 +59,20 @@ const isShopifyFeatureEnabled = computed(
   () => shopifyIntegration.value.enabled
 );
 
+const linearIntegration = useFunctionGetter(
+  'integrations/getIntegration',
+  'linear'
+);
+
+const isLinearIntegrationEnabled = computed(
+  () => linearIntegration.value?.enabled || false
+);
+
+const isLinearFeatureEnabled = isFeatureEnabledonAccount.value(
+  currentAccountId.value,
+  FEATURE_FLAGS.LINEAR
+);
+
 const store = useStore();
 const currentChat = useMapGetter('getSelectedChat');
 const conversationId = computed(() => props.conversationId);
@@ -77,14 +101,12 @@ const getContactDetails = () => {
   }
 };
 
-watch(conversationId, (newConversationId, prevConversationId) => {
-  if (newConversationId && newConversationId !== prevConversationId) {
+watch(contactId, (newContactId, prevContactId) => {
+  if (newContactId && newContactId !== prevContactId) {
     getContactDetails();
   }
 });
 
-watch(contactId, getContactDetails);
-
 const onDragEnd = () => {
   dragging.value = false;
   updateUISettings({
@@ -103,6 +125,8 @@ onMounted(() => {
   conversationSidebarItems.value = conversationSidebarItemsOrder.value;
   getContactDetails();
   store.dispatch('attributes/get', 0);
+  // Load integrations to ensure linear integration state is available
+  store.dispatch('integrations/get', 'linear');
 });
 </script>
 
@@ -113,7 +137,7 @@ onMounted(() => {
       @close="closeContactPanel"
     />
     <ContactInfo :contact="contact" :channel-type="channelType" />
-    <div class="list-group pb-8">
+    <div class="pb-8 list-group px-2">
       <Draggable
         :list="conversationSidebarItems"
         animation="200"
@@ -125,140 +149,151 @@ onMounted(() => {
         @end="onDragEnd"
       >
         <template #item="{ element }">
-          <div :key="element.name" class="px-2">
-            <div
-              v-if="element.name === 'conversation_actions'"
-              class="conversation--actions"
-            >
-              <AccordionItem
-                :title="
-                  $t('CONVERSATION_SIDEBAR.ACCORDION.CONVERSATION_ACTIONS')
-                "
-                :is-open="isContactSidebarItemOpen('is_conv_actions_open')"
-                @toggle="
-                  value => toggleSidebarUIState('is_conv_actions_open', value)
-                "
-              >
-                <ConversationAction
-                  :conversation-id="conversationId"
-                  :inbox-id="inboxId"
-                />
-              </AccordionItem>
-            </div>
-            <div
-              v-else-if="element.name === 'conversation_participants'"
-              class="conversation--actions"
-            >
-              <AccordionItem
-                :title="$t('CONVERSATION_PARTICIPANTS.SIDEBAR_TITLE')"
-                :is-open="isContactSidebarItemOpen('is_conv_participants_open')"
-                @toggle="
-                  value =>
-                    toggleSidebarUIState('is_conv_participants_open', value)
-                "
-              >
-                <ConversationParticipant
-                  :conversation-id="conversationId"
-                  :inbox-id="inboxId"
-                />
-              </AccordionItem>
-            </div>
-            <div v-else-if="element.name === 'conversation_info'">
-              <AccordionItem
-                :title="$t('CONVERSATION_SIDEBAR.ACCORDION.CONVERSATION_INFO')"
-                :is-open="isContactSidebarItemOpen('is_conv_details_open')"
-                compact
-                @toggle="
-                  value => toggleSidebarUIState('is_conv_details_open', value)
-                "
-              >
-                <ConversationInfo
-                  :conversation-attributes="conversationAdditionalAttributes"
-                  :contact-attributes="contactAdditionalAttributes"
-                />
-              </AccordionItem>
-            </div>
-            <div v-else-if="element.name === 'contact_attributes'">
-              <AccordionItem
-                :title="$t('CONVERSATION_SIDEBAR.ACCORDION.CONTACT_ATTRIBUTES')"
-                :is-open="
-                  isContactSidebarItemOpen('is_contact_attributes_open')
-                "
-                compact
-                @toggle="
-                  value =>
-                    toggleSidebarUIState('is_contact_attributes_open', value)
-                "
-              >
-                <CustomAttributes
-                  attribute-type="contact_attribute"
-                  attribute-from="conversation_contact_panel"
-                  :contact-id="contact.id"
-                  :empty-state-message="
-                    $t('CONVERSATION_CUSTOM_ATTRIBUTES.NO_RECORDS_FOUND')
-                  "
-                />
-              </AccordionItem>
-            </div>
-            <div v-else-if="element.name === 'previous_conversation'">
-              <AccordionItem
-                v-if="contact.id"
-                :title="
-                  $t('CONVERSATION_SIDEBAR.ACCORDION.PREVIOUS_CONVERSATION')
-                "
-                :is-open="isContactSidebarItemOpen('is_previous_conv_open')"
-                compact
-                @toggle="
-                  value => toggleSidebarUIState('is_previous_conv_open', value)
-                "
-              >
-                <ContactConversations
-                  :contact-id="contact.id"
-                  :conversation-id="conversationId"
-                />
-              </AccordionItem>
-            </div>
-            <woot-feature-toggle
-              v-else-if="element.name === 'macros'"
-              feature-key="macros"
-            >
-              <AccordionItem
-                :title="$t('CONVERSATION_SIDEBAR.ACCORDION.MACROS')"
-                :is-open="isContactSidebarItemOpen('is_macro_open')"
-                compact
-                @toggle="value => toggleSidebarUIState('is_macro_open', value)"
-              >
-                <MacrosList :conversation-id="conversationId" />
-              </AccordionItem>
-            </woot-feature-toggle>
-            <div
-              v-else-if="
-                element.name === 'shopify_orders' && isShopifyFeatureEnabled
+          <div
+            v-if="element.name === 'conversation_actions'"
+            class="conversation--actions"
+          >
+            <AccordionItem
+              :title="$t('CONVERSATION_SIDEBAR.ACCORDION.CONVERSATION_ACTIONS')"
+              :is-open="isContactSidebarItemOpen('is_conv_actions_open')"
+              @toggle="
+                value => toggleSidebarUIState('is_conv_actions_open', value)
               "
             >
-              <AccordionItem
-                :title="$t('CONVERSATION_SIDEBAR.ACCORDION.SHOPIFY_ORDERS')"
-                :is-open="isContactSidebarItemOpen('is_shopify_orders_open')"
-                compact
-                @toggle="
-                  value => toggleSidebarUIState('is_shopify_orders_open', value)
+              <ConversationAction
+                :conversation-id="conversationId"
+                :inbox-id="inboxId"
+              />
+            </AccordionItem>
+          </div>
+          <div
+            v-else-if="element.name === 'conversation_participants'"
+            class="conversation--actions"
+          >
+            <AccordionItem
+              :title="$t('CONVERSATION_PARTICIPANTS.SIDEBAR_TITLE')"
+              :is-open="isContactSidebarItemOpen('is_conv_participants_open')"
+              @toggle="
+                value =>
+                  toggleSidebarUIState('is_conv_participants_open', value)
+              "
+            >
+              <ConversationParticipant
+                :conversation-id="conversationId"
+                :inbox-id="inboxId"
+              />
+            </AccordionItem>
+          </div>
+          <div v-else-if="element.name === 'conversation_info'">
+            <AccordionItem
+              :title="$t('CONVERSATION_SIDEBAR.ACCORDION.CONVERSATION_INFO')"
+              :is-open="isContactSidebarItemOpen('is_conv_details_open')"
+              compact
+              @toggle="
+                value => toggleSidebarUIState('is_conv_details_open', value)
+              "
+            >
+              <ConversationInfo
+                :conversation-attributes="conversationAdditionalAttributes"
+                :contact-attributes="contactAdditionalAttributes"
+              />
+            </AccordionItem>
+          </div>
+          <div v-else-if="element.name === 'contact_attributes'">
+            <AccordionItem
+              :title="$t('CONVERSATION_SIDEBAR.ACCORDION.CONTACT_ATTRIBUTES')"
+              :is-open="isContactSidebarItemOpen('is_contact_attributes_open')"
+              compact
+              @toggle="
+                value =>
+                  toggleSidebarUIState('is_contact_attributes_open', value)
+              "
+            >
+              <CustomAttributes
+                attribute-type="contact_attribute"
+                attribute-from="conversation_contact_panel"
+                :contact-id="contact.id"
+                :empty-state-message="
+                  $t('CONVERSATION_CUSTOM_ATTRIBUTES.NO_RECORDS_FOUND')
                 "
-              >
-                <ShopifyOrdersList :contact-id="contactId" />
-              </AccordionItem>
-            </div>
-            <div v-else-if="element.name === 'contact_notes'">
-              <AccordionItem
-                :title="$t('CONVERSATION_SIDEBAR.ACCORDION.CONTACT_NOTES')"
-                :is-open="isContactSidebarItemOpen('is_contact_notes_open')"
-                compact
-                @toggle="
-                  value => toggleSidebarUIState('is_contact_notes_open', value)
-                "
-              >
-                <ContactNotes :contact-id="contactId" />
-              </AccordionItem>
-            </div>
+              />
+            </AccordionItem>
+          </div>
+          <div v-else-if="element.name === 'previous_conversation'">
+            <AccordionItem
+              v-if="contact.id"
+              :title="
+                $t('CONVERSATION_SIDEBAR.ACCORDION.PREVIOUS_CONVERSATION')
+              "
+              :is-open="isContactSidebarItemOpen('is_previous_conv_open')"
+              compact
+              @toggle="
+                value => toggleSidebarUIState('is_previous_conv_open', value)
+              "
+            >
+              <ContactConversations
+                :contact-id="contact.id"
+                :conversation-id="conversationId"
+              />
+            </AccordionItem>
+          </div>
+          <woot-feature-toggle
+            v-else-if="element.name === 'macros'"
+            feature-key="macros"
+          >
+            <AccordionItem
+              :title="$t('CONVERSATION_SIDEBAR.ACCORDION.MACROS')"
+              :is-open="isContactSidebarItemOpen('is_macro_open')"
+              compact
+              @toggle="value => toggleSidebarUIState('is_macro_open', value)"
+            >
+              <MacrosList :conversation-id="conversationId" />
+            </AccordionItem>
+          </woot-feature-toggle>
+          <div
+            v-else-if="
+              element.name === 'linear_issues' && isLinearFeatureEnabled
+            "
+          >
+            <AccordionItem
+              :title="$t('CONVERSATION_SIDEBAR.ACCORDION.LINEAR_ISSUES')"
+              :is-open="isContactSidebarItemOpen('is_linear_issues_open')"
+              compact
+              @toggle="
+                value => toggleSidebarUIState('is_linear_issues_open', value)
+              "
+            >
+              <LinearSetupCTA v-if="!isLinearIntegrationEnabled" />
+              <LinearIssuesList v-else :conversation-id="conversationId" />
+            </AccordionItem>
+          </div>
+          <div
+            v-else-if="
+              element.name === 'shopify_orders' && isShopifyFeatureEnabled
+            "
+          >
+            <AccordionItem
+              :title="$t('CONVERSATION_SIDEBAR.ACCORDION.SHOPIFY_ORDERS')"
+              :is-open="isContactSidebarItemOpen('is_shopify_orders_open')"
+              compact
+              @toggle="
+                value => toggleSidebarUIState('is_shopify_orders_open', value)
+              "
+            >
+              <ShopifyOrdersList :contact-id="contactId" />
+            </AccordionItem>
+          </div>
+          <div v-else-if="element.name === 'contact_notes'">
+            <AccordionItem
+              :title="$t('CONVERSATION_SIDEBAR.ACCORDION.CONTACT_NOTES')"
+              :is-open="isContactSidebarItemOpen('is_contact_notes_open')"
+              compact
+              @toggle="
+                value => toggleSidebarUIState('is_contact_notes_open', value)
+              "
+            >
+              <ContactNotes :contact-id="contactId" />
+            </AccordionItem>
           </div>
         </template>
       </Draggable>
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/ConversationView.vue b/app/javascript/dashboard/routes/dashboard/conversation/ConversationView.vue
index f18b55611..14b1f37d1 100644
--- a/app/javascript/dashboard/routes/dashboard/conversation/ConversationView.vue
+++ b/app/javascript/dashboard/routes/dashboard/conversation/ConversationView.vue
@@ -97,11 +97,8 @@ export default {
         return false;
       }
 
-      const {
-        is_contact_sidebar_open: isContactSidebarOpen,
-        is_copilot_panel_open: isCopilotPanelOpen,
-      } = this.uiSettings;
-      return isContactSidebarOpen || isCopilotPanelOpen;
+      const { is_contact_sidebar_open: isContactSidebarOpen } = this.uiSettings;
+      return isContactSidebarOpen;
     },
     showPopOverSearch() {
       return !this.isFeatureEnabledonAccount(
@@ -208,7 +205,7 @@ export default {
 </script>
 
 <template>
-  <section class="flex w-full h-full">
+  <section class="flex w-full h-full min-w-0">
     <ChatList
       :show-conversation-list="showConversationList"
       :conversation-inbox="inboxId"
diff --git a/app/javascript/dashboard/routes/dashboard/helpcenter/components/ArticleSearch/ArticleView.vue b/app/javascript/dashboard/routes/dashboard/helpcenter/components/ArticleSearch/ArticleView.vue
index f2a2ab4d6..7c7dd0040 100644
--- a/app/javascript/dashboard/routes/dashboard/helpcenter/components/ArticleSearch/ArticleView.vue
+++ b/app/javascript/dashboard/routes/dashboard/helpcenter/components/ArticleSearch/ArticleView.vue
@@ -1,6 +1,7 @@
 <script setup>
 import IframeLoader from 'shared/components/IframeLoader.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
+import { useMapGetter } from 'dashboard/composables/store';
 
 defineProps({
   url: {
@@ -11,6 +12,8 @@ defineProps({
 
 const emit = defineEmits(['back', 'insert']);
 
+const isRTL = useMapGetter('accounts/isRTL');
+
 const onBack = e => {
   e.stopPropagation();
   emit('back');
@@ -35,7 +38,7 @@ const onInsert = e => {
     </div>
     <div class="-ml-4 h-full overflow-y-auto">
       <div class="w-full h-full min-h-0">
-        <IframeLoader :url="url" />
+        <IframeLoader :url="url" :is-rtl="isRTL" is-dir-applied />
       </div>
     </div>
 
diff --git a/app/javascript/dashboard/routes/dashboard/inbox/InboxView.vue b/app/javascript/dashboard/routes/dashboard/inbox/InboxView.vue
index 13799f7c5..f420a40a8 100644
--- a/app/javascript/dashboard/routes/dashboard/inbox/InboxView.vue
+++ b/app/javascript/dashboard/routes/dashboard/inbox/InboxView.vue
@@ -183,7 +183,6 @@ export default {
     </div>
     <div v-else class="flex flex-col w-full h-full">
       <InboxItemHeader
-        class="flex-1"
         :total-length="totalNotificationCount"
         :current-index="activeNotificationIndex"
         :active-notification="activeNotification"
diff --git a/app/javascript/dashboard/routes/dashboard/inbox/components/InboxItemHeader.vue b/app/javascript/dashboard/routes/dashboard/inbox/components/InboxItemHeader.vue
index 43ae0dc2e..cf843b1d5 100644
--- a/app/javascript/dashboard/routes/dashboard/inbox/components/InboxItemHeader.vue
+++ b/app/javascript/dashboard/routes/dashboard/inbox/components/InboxItemHeader.vue
@@ -109,7 +109,7 @@ export default {
 
 <template>
   <div
-    class="flex items-center justify-between w-full gap-2 py-2 border-b ltr:pl-4 rtl:pl-2 h-14 ltr:pr-2 rtl:pr-4 rtl:border-r border-n-weak"
+    class="flex items-center justify-between w-full gap-2 border-b ltr:pl-4 rtl:pl-2 h-12 ltr:pr-2 rtl:pr-4 rtl:border-r border-n-weak"
   >
     <div class="flex items-center gap-4">
       <BackButton
diff --git a/app/javascript/dashboard/routes/dashboard/settings/account/Index.vue b/app/javascript/dashboard/routes/dashboard/settings/account/Index.vue
index 5681cb0f9..69342858d 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/account/Index.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/account/Index.vue
@@ -16,6 +16,7 @@ import AccountId from './components/AccountId.vue';
 import BuildInfo from './components/BuildInfo.vue';
 import AccountDelete from './components/AccountDelete.vue';
 import AutoResolve from './components/AutoResolve.vue';
+import AudioTranscription from './components/AudioTranscription.vue';
 import SectionLayout from './components/SectionLayout.vue';
 
 export default {
@@ -26,6 +27,7 @@ export default {
     BuildInfo,
     AccountDelete,
     AutoResolve,
+    AudioTranscription,
     SectionLayout,
     WithLabel,
     NextInput,
@@ -69,6 +71,12 @@ export default {
         FEATURE_FLAGS.AUTO_RESOLVE_CONVERSATIONS
       );
     },
+    showAudioTranscriptionConfig() {
+      return this.isFeatureEnabledonAccount(
+        this.accountId,
+        FEATURE_FLAGS.CAPTAIN
+      );
+    },
     languagesSortedByCode() {
       const enabledLanguages = [...this.enabledLanguages];
       return enabledLanguages.sort((l1, l2) =>
@@ -235,6 +243,7 @@ export default {
       <woot-loading-state v-if="uiFlags.isFetchingItem" />
     </div>
     <AutoResolve v-if="showAutoResolutionConfig" />
+    <AudioTranscription v-if="showAudioTranscriptionConfig" />
     <AccountId />
     <div v-if="!uiFlags.isFetchingItem && isOnChatwootCloud">
       <AccountDelete />
diff --git a/app/javascript/dashboard/routes/dashboard/settings/account/components/AudioTranscription.vue b/app/javascript/dashboard/routes/dashboard/settings/account/components/AudioTranscription.vue
new file mode 100644
index 000000000..e0d561214
--- /dev/null
+++ b/app/javascript/dashboard/routes/dashboard/settings/account/components/AudioTranscription.vue
@@ -0,0 +1,51 @@
+<script setup>
+import { ref, watch } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useAccount } from 'dashboard/composables/useAccount';
+import { useAlert } from 'dashboard/composables';
+import SectionLayout from './SectionLayout.vue';
+import Switch from 'next/switch/Switch.vue';
+
+const { t } = useI18n();
+const isEnabled = ref(false);
+
+const { currentAccount, updateAccount } = useAccount();
+
+watch(
+  currentAccount,
+  () => {
+    const { audio_transcriptions } = currentAccount.value?.settings || {};
+    isEnabled.value = !!audio_transcriptions;
+  },
+  { deep: true, immediate: true }
+);
+
+const updateAccountSettings = async settings => {
+  try {
+    await updateAccount(settings);
+    useAlert(t('GENERAL_SETTINGS.FORM.AUDIO_TRANSCRIPTION.API.SUCCESS'));
+  } catch (error) {
+    useAlert(t('GENERAL_SETTINGS.FORM.AUDIO_TRANSCRIPTION.API.ERROR'));
+  }
+};
+
+const toggleAudioTranscription = async () => {
+  return updateAccountSettings({
+    audio_transcriptions: isEnabled.value,
+  });
+};
+</script>
+
+<template>
+  <SectionLayout
+    :title="t('GENERAL_SETTINGS.FORM.AUDIO_TRANSCRIPTION.TITLE')"
+    :description="t('GENERAL_SETTINGS.FORM.AUDIO_TRANSCRIPTION.NOTE')"
+    with-border
+  >
+    <template #headerActions>
+      <div class="flex justify-end">
+        <Switch v-model="isEnabled" @change="toggleAudioTranscription" />
+      </div>
+    </template>
+  </SectionLayout>
+</template>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/account/components/AutoResolve.vue b/app/javascript/dashboard/routes/dashboard/settings/account/components/AutoResolve.vue
index 9816fc7e0..881ccb0e8 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/account/components/AutoResolve.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/account/components/AutoResolve.vue
@@ -1,35 +1,78 @@
 <script setup>
-import { ref, watch } from 'vue';
+import { h, ref, watch, computed } from 'vue';
+import { useMapGetter } from 'dashboard/composables/store';
 import { useI18n } from 'vue-i18n';
 import { useAccount } from 'dashboard/composables/useAccount';
 import { useAlert } from 'dashboard/composables';
 import SectionLayout from './SectionLayout.vue';
 import WithLabel from 'v3/components/Form/WithLabel.vue';
-import DurationInput from 'next/input/DurationInput.vue';
 import TextArea from 'next/textarea/TextArea.vue';
 import Switch from 'next/switch/Switch.vue';
 import NextButton from 'dashboard/components-next/button/Button.vue';
+import DurationInput from 'next/input/DurationInput.vue';
+import SingleSelect from 'dashboard/components-next/filter/inputs/SingleSelect.vue';
+import { DURATION_UNITS } from 'dashboard/components-next/input/constants';
 
 const { t } = useI18n();
 const duration = ref(0);
+const unit = ref(DURATION_UNITS.MINUTES);
 const message = ref('');
+const labelToApply = ref({});
 const ignoreWaiting = ref(false);
 const isEnabled = ref(false);
+const isSubmitting = ref(false);
 
 const { currentAccount, updateAccount } = useAccount();
 
+const labels = useMapGetter('labels/getLabels');
+
+const labelOptions = computed(() =>
+  labels.value?.length
+    ? labels.value.map(label => ({
+        id: label.title,
+        name: label.title,
+        icon: h('span', {
+          class: `size-[12px] ring-1 ring-n-alpha-1 dark:ring-white/20 ring-inset rounded-sm`,
+          style: { backgroundColor: label.color },
+        }),
+      }))
+    : []
+);
+
+const selectedLabelName = computed(() => {
+  return labelToApply.value?.name ?? null;
+});
+
 watch(
-  currentAccount,
+  [currentAccount, labelOptions],
   () => {
     const {
       auto_resolve_after,
       auto_resolve_message,
       auto_resolve_ignore_waiting,
+      auto_resolve_label,
     } = currentAccount.value?.settings || {};
 
     duration.value = auto_resolve_after;
     message.value = auto_resolve_message;
     ignoreWaiting.value = auto_resolve_ignore_waiting;
+    // find the correct label option from the list
+    // the single select component expects the full label object
+    // in our case, the label id and name are both the same
+    labelToApply.value = labelOptions.value.find(
+      option => option.name === auto_resolve_label
+    );
+
+    // Set unit based on duration and its divisibility
+    if (duration.value) {
+      if (duration.value % (24 * 60) === 0) {
+        unit.value = DURATION_UNITS.DAYS;
+      } else if (duration.value % 60 === 0) {
+        unit.value = DURATION_UNITS.HOURS;
+      } else {
+        unit.value = DURATION_UNITS.MINUTES;
+      }
+    }
 
     if (duration.value) {
       isEnabled.value = true;
@@ -40,16 +83,19 @@ watch(
 
 const updateAccountSettings = async settings => {
   try {
-    await updateAccount(settings);
-    useAlert(t('GENERAL_SETTINGS.FORM.AUTO_RESOLVE_DURATION.API.SUCCESS'));
+    isSubmitting.value = true;
+    await updateAccount(settings, { silent: true });
+    useAlert(t('GENERAL_SETTINGS.FORM.AUTO_RESOLVE.DURATION.API.SUCCESS'));
   } catch (error) {
-    useAlert(t('GENERAL_SETTINGS.FORM.AUTO_RESOLVE_DURATION.API.ERROR'));
+    useAlert(t('GENERAL_SETTINGS.FORM.AUTO_RESOLVE.DURATION.API.ERROR'));
+  } finally {
+    isSubmitting.value = false;
   }
 };
 
 const handleSubmit = async () => {
   if (duration.value < 10) {
-    useAlert(t('GENERAL_SETTINGS.FORM.AUTO_RESOLVE_DURATION.ERROR'));
+    useAlert(t('GENERAL_SETTINGS.FORM.AUTO_RESOLVE.DURATION.ERROR'));
     return Promise.resolve();
   }
 
@@ -57,6 +103,7 @@ const handleSubmit = async () => {
     auto_resolve_after: duration.value,
     auto_resolve_message: message.value,
     auto_resolve_ignore_waiting: ignoreWaiting.value,
+    auto_resolve_label: selectedLabelName.value,
   });
 };
 
@@ -68,6 +115,7 @@ const handleDisable = async () => {
     auto_resolve_after: null,
     auto_resolve_message: '',
     auto_resolve_ignore_waiting: false,
+    auto_resolve_label: null,
   });
 };
 
@@ -80,6 +128,7 @@ const toggleAutoResolve = async () => {
   <SectionLayout
     :title="t('GENERAL_SETTINGS.FORM.AUTO_RESOLVE.TITLE')"
     :description="t('GENERAL_SETTINGS.FORM.AUTO_RESOLVE.NOTE')"
+    :hide-content="!isEnabled"
     with-border
   >
     <template #headerActions>
@@ -90,50 +139,65 @@ const toggleAutoResolve = async () => {
 
     <form class="grid gap-5" @submit.prevent="handleSubmit">
       <WithLabel
-        :label="t('GENERAL_SETTINGS.FORM.AUTO_RESOLVE_DURATION.LABEL')"
-        :help-message="t('GENERAL_SETTINGS.FORM.AUTO_RESOLVE_DURATION.HELP')"
+        :label="t('GENERAL_SETTINGS.FORM.AUTO_RESOLVE.DURATION.LABEL')"
+        :help-message="t('GENERAL_SETTINGS.FORM.AUTO_RESOLVE.DURATION.HELP')"
       >
         <div class="gap-2 w-full grid grid-cols-[3fr_1fr]">
           <!-- allow 10 mins to 999 days -->
           <DurationInput
             v-model="duration"
+            v-model:unit="unit"
             min="0"
-            max="1439856"
+            max="1438560"
             class="w-full"
           />
         </div>
       </WithLabel>
       <WithLabel
-        :label="t('GENERAL_SETTINGS.FORM.AUTO_RESOLVE_DURATION.MESSAGE_LABEL')"
-        :help-message="
-          t('GENERAL_SETTINGS.FORM.AUTO_RESOLVE_DURATION.MESSAGE_HELP')
-        "
+        :label="t('GENERAL_SETTINGS.FORM.AUTO_RESOLVE.MESSAGE.LABEL')"
+        :help-message="t('GENERAL_SETTINGS.FORM.AUTO_RESOLVE.MESSAGE.HELP')"
       >
         <TextArea
           v-model="message"
           class="w-full"
           :placeholder="
-            t('GENERAL_SETTINGS.FORM.AUTO_RESOLVE_DURATION.MESSAGE_PLACEHOLDER')
+            t('GENERAL_SETTINGS.FORM.AUTO_RESOLVE.MESSAGE.PLACEHOLDER')
           "
         />
       </WithLabel>
-      <WithLabel
-        :label="t('GENERAL_SETTINGS.FORM.AUTO_RESOLVE_IGNORE_WAITING.LABEL')"
-      >
-        <template #rightOfLabel>
-          <Switch v-model="ignoreWaiting" />
-        </template>
-        <p class="text-sm ml-px text-n-slate-10 max-w-lg">
-          {{ t('GENERAL_SETTINGS.FORM.AUTO_RESOLVE_IGNORE_WAITING.HELP') }}
-        </p>
+      <WithLabel :label="t('GENERAL_SETTINGS.FORM.AUTO_RESOLVE.PREFERENCES')">
+        <div
+          class="rounded-xl border border-n-weak bg-n-solid-1 w-full text-sm text-n-slate-12 divide-y divide-n-weak"
+        >
+          <div class="p-3 h-12 flex items-center justify-between">
+            <span>
+              {{ t('GENERAL_SETTINGS.FORM.AUTO_RESOLVE.IGNORE_WAITING.LABEL') }}
+            </span>
+            <Switch v-model="ignoreWaiting" />
+          </div>
+          <div class="p-3 h-12 flex items-center justify-between">
+            <span>
+              {{ t('GENERAL_SETTINGS.FORM.AUTO_RESOLVE.LABEL.LABEL') }}
+            </span>
+            <SingleSelect
+              v-model="labelToApply"
+              :options="labelOptions"
+              :placeholder="
+                $t('GENERAL_SETTINGS.FORM.AUTO_RESOLVE.LABEL.PLACEHOLDER')
+              "
+              placeholder-icon="i-lucide-chevron-down"
+              placeholder-trailing-icon
+              variant="faded"
+            />
+          </div>
+        </div>
       </WithLabel>
       <div class="flex gap-2">
         <NextButton
           blue
           type="submit"
-          :label="
-            t('GENERAL_SETTINGS.FORM.AUTO_RESOLVE_DURATION.UPDATE_BUTTON')
-          "
+          :is-loading="isSubmitting"
+          :label="t('GENERAL_SETTINGS.FORM.AUTO_RESOLVE.UPDATE_BUTTON')"
         />
       </div>
     </form>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/account/components/SectionLayout.vue b/app/javascript/dashboard/routes/dashboard/settings/account/components/SectionLayout.vue
index 5b203cd26..e9636a320 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/account/components/SectionLayout.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/account/components/SectionLayout.vue
@@ -1,24 +1,19 @@
 <script setup>
 defineProps({
-  title: {
-    type: String,
-    required: true,
-  },
-  description: {
-    type: String,
-    required: true,
-  },
-  withBorder: {
-    type: Boolean,
-    default: false,
-  },
+  title: { type: String, required: true },
+  description: { type: String, required: true },
+  withBorder: { type: Boolean, default: false },
+  hideContent: { type: Boolean, default: false },
 });
 </script>
 
 <template>
   <section
-    class="grid grid-cols-1 py-8 gap-8"
-    :class="{ 'border-t border-n-weak': withBorder }"
+    class="grid grid-cols-1 pt-8 gap-5 [interpolate-size:allow-keywords]"
+    :class="{
+      'border-t border-n-weak': withBorder,
+      'pb-8': !hideContent,
+    }"
   >
     <header class="grid grid-cols-4">
       <div class="col-span-3">
@@ -33,7 +28,10 @@ defineProps({
         <slot name="headerActions" />
       </div>
     </header>
-    <div class="text-n-slate-12">
+    <div
+      class="transition-[height] duration-300 ease-in-out text-n-slate-12"
+      :class="{ 'overflow-hidden h-0': hideContent, 'h-auto': !hideContent }"
+    >
       <slot />
     </div>
   </section>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/ChannelFactory.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/ChannelFactory.vue
index 7ea58e3e5..609365e20 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/inbox/ChannelFactory.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/ChannelFactory.vue
@@ -10,6 +10,7 @@ import Whatsapp from './channels/Whatsapp.vue';
 import Line from './channels/Line.vue';
 import Telegram from './channels/Telegram.vue';
 import Instagram from './channels/Instagram.vue';
+import Voice from './channels/Voice.vue';
 
 const channelViewList = {
   facebook: Facebook,
@@ -22,6 +23,7 @@ const channelViewList = {
   line: Line,
   telegram: Telegram,
   instagram: Instagram,
+  voice: Voice,
 };
 
 export default defineComponent({
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/ChannelList.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/ChannelList.vue
index 8482dabc2..0a4fbc7f3 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/inbox/ChannelList.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/ChannelList.vue
@@ -36,6 +36,7 @@ export default {
         { key: 'telegram', name: 'Telegram' },
         { key: 'line', name: 'Line' },
         { key: 'instagram', name: 'Instagram' },
+        { key: 'voice', name: 'Voice' },
       ];
     },
     ...mapGetters({
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/Settings.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/Settings.vue
index d9551c427..a3bb9f3f4 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/inbox/Settings.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/Settings.vue
@@ -23,6 +23,8 @@ import { FEATURE_FLAGS } from '../../../../featureFlags';
 import SenderNameExamplePreview from './components/SenderNameExamplePreview.vue';
 import NextButton from 'dashboard/components-next/button/Button.vue';
 import { INBOX_TYPES } from 'dashboard/helper/inbox';
+import { WIDGET_BUILDER_EDITOR_MENU_OPTIONS } from 'dashboard/constants/editor';
+import Editor from 'dashboard/components-next/Editor/Editor.vue';
 
 export default {
   components: {
@@ -43,6 +45,7 @@ export default {
     NextButton,
     InstagramReauthorize,
     DuplicateInboxBanner,
+    Editor,
   },
   mixins: [inboxMixin],
   setup() {
@@ -70,6 +73,7 @@ export default {
       selectedTabIndex: 0,
       selectedPortalSlug: '',
       showBusinessNameInput: false,
+      welcomeTaglineEditorMenuOptions: WIDGET_BUILDER_EDITOR_MENU_OPTIONS,
     };
   },
   computed: {
@@ -480,10 +484,10 @@ export default {
             "
           />
 
-          <woot-input
+          <Editor
             v-if="isAWebWidgetInbox"
             v-model="channelWelcomeTagline"
-            class="pb-4"
+            class="mb-4"
             :label="
               $t('INBOX_MGMT.ADD.WEBSITE_CHANNEL.CHANNEL_WELCOME_TAGLINE.LABEL')
             "
@@ -492,6 +496,8 @@ export default {
                 'INBOX_MGMT.ADD.WEBSITE_CHANNEL.CHANNEL_WELCOME_TAGLINE.PLACEHOLDER'
               )
             "
+            :max-length="255"
+            :enabled-menu-options="welcomeTaglineEditorMenuOptions"
           />
 
           <label v-if="isAWebWidgetInbox" class="pb-4">
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/WidgetBuilder.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/WidgetBuilder.vue
index 10395bd81..9e88287e0 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/inbox/WidgetBuilder.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/WidgetBuilder.vue
@@ -7,13 +7,16 @@ import { useVuelidate } from '@vuelidate/core';
 import { required } from '@vuelidate/validators';
 import { LOCAL_STORAGE_KEYS } from 'dashboard/constants/localStorage';
 import { LocalStorage } from 'shared/helpers/localStorage';
+import { WIDGET_BUILDER_EDITOR_MENU_OPTIONS } from 'dashboard/constants/editor';
 import NextButton from 'dashboard/components-next/button/Button.vue';
+import Editor from 'dashboard/components-next/Editor/Editor.vue';
 
 export default {
   components: {
     Widget,
     InputRadioGroup,
     NextButton,
+    Editor,
   },
   props: {
     inbox: {
@@ -71,6 +74,7 @@ export default {
           checked: false,
         },
       ],
+      welcomeTaglineEditorMenuOptions: WIDGET_BUILDER_EDITOR_MENU_OPTIONS,
     };
   },
   computed: {
@@ -310,7 +314,7 @@ export default {
                 )
               "
             />
-            <woot-input
+            <Editor
               v-model="welcomeTagline"
               :label="
                 $t(
@@ -322,6 +326,9 @@ export default {
                   'INBOX_MGMT.WIDGET_BUILDER.WIDGET_OPTIONS.WELCOME_TAGLINE.PLACE_HOLDER'
                 )
               "
+              :max-length="255"
+              :enabled-menu-options="welcomeTaglineEditorMenuOptions"
+              class="mb-4"
             />
             <label>
               {{
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/Voice.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/Voice.vue
new file mode 100644
index 000000000..e19ad23bb
--- /dev/null
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/Voice.vue
@@ -0,0 +1,184 @@
+<script setup>
+import { reactive, computed } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useRouter } from 'vue-router';
+import { useVuelidate } from '@vuelidate/core';
+import { required } from '@vuelidate/validators';
+import { useAlert } from 'dashboard/composables';
+import { isPhoneE164 } from 'shared/helpers/Validators';
+import { useStore, useMapGetter } from 'dashboard/composables/store';
+
+import PageHeader from '../../SettingsSubPageHeader.vue';
+import Input from 'dashboard/components-next/input/Input.vue';
+import NextButton from 'dashboard/components-next/button/Button.vue';
+
+const { t } = useI18n();
+const store = useStore();
+const router = useRouter();
+
+const state = reactive({
+  phoneNumber: '',
+  accountSid: '',
+  authToken: '',
+  apiKeySid: '',
+  apiKeySecret: '',
+  twimlAppSid: '',
+});
+
+const uiFlags = useMapGetter('inboxes/getUIFlags');
+
+const validationRules = {
+  phoneNumber: { required, isPhoneE164 },
+  accountSid: { required },
+  authToken: { required },
+  apiKeySid: { required },
+  apiKeySecret: { required },
+  twimlAppSid: { required },
+};
+
+const v$ = useVuelidate(validationRules, state);
+const isSubmitDisabled = computed(() => v$.value.$invalid);
+
+const formErrors = computed(() => ({
+  phoneNumber: v$.value.phoneNumber?.$error
+    ? t('INBOX_MGMT.ADD.VOICE.PHONE_NUMBER.ERROR')
+    : '',
+  accountSid: v$.value.accountSid?.$error
+    ? t('INBOX_MGMT.ADD.VOICE.TWILIO.ACCOUNT_SID.REQUIRED')
+    : '',
+  authToken: v$.value.authToken?.$error
+    ? t('INBOX_MGMT.ADD.VOICE.TWILIO.AUTH_TOKEN.REQUIRED')
+    : '',
+  apiKeySid: v$.value.apiKeySid?.$error
+    ? t('INBOX_MGMT.ADD.VOICE.TWILIO.API_KEY_SID.REQUIRED')
+    : '',
+  apiKeySecret: v$.value.apiKeySecret?.$error
+    ? t('INBOX_MGMT.ADD.VOICE.TWILIO.API_KEY_SECRET.REQUIRED')
+    : '',
+  twimlAppSid: v$.value.twimlAppSid?.$error
+    ? t('INBOX_MGMT.ADD.VOICE.TWILIO.TWIML_APP_SID.REQUIRED')
+    : '',
+}));
+
+function getProviderConfig() {
+  const config = {
+    account_sid: state.accountSid,
+    auth_token: state.authToken,
+    api_key_sid: state.apiKeySid,
+    api_key_secret: state.apiKeySecret,
+  };
+  if (state.twimlAppSid) config.outgoing_application_sid = state.twimlAppSid;
+  return config;
+}
+
+async function createChannel() {
+  const isFormValid = await v$.value.$validate();
+  if (!isFormValid) return;
+
+  try {
+    const channel = await store.dispatch('inboxes/createVoiceChannel', {
+      name: `Voice (${state.phoneNumber})`,
+      voice: {
+        phone_number: state.phoneNumber,
+        provider: 'twilio',
+        provider_config: getProviderConfig(),
+      },
+    });
+
+    router.replace({
+      name: 'settings_inboxes_add_agents',
+      params: { page: 'new', inbox_id: channel.id },
+    });
+  } catch (error) {
+    useAlert(
+      error.response?.data?.message ||
+        t('INBOX_MGMT.ADD.VOICE.API.ERROR_MESSAGE')
+    );
+  }
+}
+</script>
+
+<template>
+  <div
+    class="overflow-auto col-span-6 p-6 w-full h-full rounded-t-lg border border-b-0 border-n-weak bg-n-solid-1"
+  >
+    <PageHeader
+      :header-title="t('INBOX_MGMT.ADD.VOICE.TITLE')"
+      :header-content="t('INBOX_MGMT.ADD.VOICE.DESC')"
+    />
+
+    <form
+      class="flex flex-col gap-4 flex-wrap mx-0"
+      @submit.prevent="createChannel"
+    >
+      <Input
+        v-model="state.phoneNumber"
+        :label="t('INBOX_MGMT.ADD.VOICE.PHONE_NUMBER.LABEL')"
+        :placeholder="t('INBOX_MGMT.ADD.VOICE.PHONE_NUMBER.PLACEHOLDER')"
+        :message="formErrors.phoneNumber"
+        :message-type="formErrors.phoneNumber ? 'error' : 'info'"
+        @blur="v$.phoneNumber?.$touch"
+      />
+
+      <Input
+        v-model="state.accountSid"
+        :label="t('INBOX_MGMT.ADD.VOICE.TWILIO.ACCOUNT_SID.LABEL')"
+        :placeholder="t('INBOX_MGMT.ADD.VOICE.TWILIO.ACCOUNT_SID.PLACEHOLDER')"
+        :message="formErrors.accountSid"
+        :message-type="formErrors.accountSid ? 'error' : 'info'"
+        @blur="v$.accountSid?.$touch"
+      />
+
+      <Input
+        v-model="state.authToken"
+        type="password"
+        :label="t('INBOX_MGMT.ADD.VOICE.TWILIO.AUTH_TOKEN.LABEL')"
+        :placeholder="t('INBOX_MGMT.ADD.VOICE.TWILIO.AUTH_TOKEN.PLACEHOLDER')"
+        :message="formErrors.authToken"
+        :message-type="formErrors.authToken ? 'error' : 'info'"
+        @blur="v$.authToken?.$touch"
+      />
+
+      <Input
+        v-model="state.apiKeySid"
+        :label="t('INBOX_MGMT.ADD.VOICE.TWILIO.API_KEY_SID.LABEL')"
+        :placeholder="t('INBOX_MGMT.ADD.VOICE.TWILIO.API_KEY_SID.PLACEHOLDER')"
+        :message="formErrors.apiKeySid"
+        :message-type="formErrors.apiKeySid ? 'error' : 'info'"
+        @blur="v$.apiKeySid?.$touch"
+      />
+
+      <Input
+        v-model="state.apiKeySecret"
+        type="password"
+        :label="t('INBOX_MGMT.ADD.VOICE.TWILIO.API_KEY_SECRET.LABEL')"
+        :placeholder="
+          t('INBOX_MGMT.ADD.VOICE.TWILIO.API_KEY_SECRET.PLACEHOLDER')
+        "
+        :message="formErrors.apiKeySecret"
+        :message-type="formErrors.apiKeySecret ? 'error' : 'info'"
+        @blur="v$.apiKeySecret?.$touch"
+      />
+
+      <Input
+        v-model="state.twimlAppSid"
+        :label="t('INBOX_MGMT.ADD.VOICE.TWILIO.TWIML_APP_SID.LABEL')"
+        :placeholder="
+          t('INBOX_MGMT.ADD.VOICE.TWILIO.TWIML_APP_SID.PLACEHOLDER')
+        "
+        :message="formErrors.twimlAppSid"
+        :message-type="formErrors.twimlAppSid ? 'error' : 'info'"
+        @blur="v$.twimlAppSid?.$touch"
+      />
+
+      <div>
+        <NextButton
+          :is-loading="uiFlags.isCreating"
+          :disabled="isSubmitDisabled"
+          :label="t('INBOX_MGMT.ADD.VOICE.SUBMIT_BUTTON')"
+          type="submit"
+        />
+      </div>
+    </form>
+  </div>
+</template>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/Website.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/Website.vue
index 7174c535c..8722f74ef 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/Website.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/Website.vue
@@ -5,12 +5,15 @@ import router from '../../../../index';
 import NextButton from 'dashboard/components-next/button/Button.vue';
 import PageHeader from '../../SettingsSubPageHeader.vue';
 import GreetingsEditor from 'shared/components/GreetingsEditor.vue';
+import { WIDGET_BUILDER_EDITOR_MENU_OPTIONS } from 'dashboard/constants/editor';
+import Editor from 'dashboard/components-next/Editor/Editor.vue';
 
 export default {
   components: {
     PageHeader,
     GreetingsEditor,
     NextButton,
+    Editor,
   },
   data() {
     return {
@@ -21,6 +24,7 @@ export default {
       channelWelcomeTagline: '',
       greetingEnabled: false,
       greetingMessage: '',
+      welcomeTaglineEditorMenuOptions: WIDGET_BUILDER_EDITOR_MENU_OPTIONS,
     };
   },
   computed: {
@@ -134,22 +138,21 @@ export default {
           />
         </label>
       </div>
-      <div class="w-full">
-        <label>
-          {{
-            $t('INBOX_MGMT.ADD.WEBSITE_CHANNEL.CHANNEL_WELCOME_TAGLINE.LABEL')
-          }}
-          <input
-            v-model="channelWelcomeTagline"
-            type="text"
-            :placeholder="
-              $t(
-                'INBOX_MGMT.ADD.WEBSITE_CHANNEL.CHANNEL_WELCOME_TAGLINE.PLACEHOLDER'
-              )
-            "
-          />
-        </label>
-      </div>
+      <Editor
+        v-model="channelWelcomeTagline"
+        :label="
+          $t('INBOX_MGMT.ADD.WEBSITE_CHANNEL.CHANNEL_WELCOME_TAGLINE.LABEL')
+        "
+        :placeholder="
+          $t(
+            'INBOX_MGMT.ADD.WEBSITE_CHANNEL.CHANNEL_WELCOME_TAGLINE.PLACEHOLDER'
+          )
+        "
+        :max-length="255"
+        :enabled-menu-options="welcomeTaglineEditorMenuOptions"
+        class="mb-4"
+      />
+
       <label class="w-full">
         {{ $t('INBOX_MGMT.ADD.WEBSITE_CHANNEL.CHANNEL_GREETING_TOGGLE.LABEL') }}
         <select v-model="greetingEnabled">
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/emailChannels/Google.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/emailChannels/Google.vue
index 1628d3e62..a5c16fa57 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/emailChannels/Google.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/emailChannels/Google.vue
@@ -12,7 +12,6 @@ defineOptions({
     provider="google"
     :title="$t('INBOX_MGMT.ADD.GOOGLE.TITLE')"
     :description="$t('INBOX_MGMT.ADD.GOOGLE.DESCRIPTION')"
-    :input-placeholder="$t('INBOX_MGMT.ADD.GOOGLE.EMAIL_PLACEHOLDER')"
     :submit-button-text="$t('INBOX_MGMT.ADD.GOOGLE.SIGN_IN')"
     :error-message="$t('INBOX_MGMT.ADD.GOOGLE.ERROR_MESSAGE')"
   />
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/emailChannels/Microsoft.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/emailChannels/Microsoft.vue
index 1e3706297..53cf5ccc7 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/emailChannels/Microsoft.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/emailChannels/Microsoft.vue
@@ -12,7 +12,6 @@ defineOptions({
     provider="microsoft"
     :title="$t('INBOX_MGMT.ADD.MICROSOFT.TITLE')"
     :description="$t('INBOX_MGMT.ADD.MICROSOFT.DESCRIPTION')"
-    :input-placeholder="$t('INBOX_MGMT.ADD.MICROSOFT.EMAIL_PLACEHOLDER')"
     :submit-button-text="$t('INBOX_MGMT.ADD.MICROSOFT.SIGN_IN')"
     :error-message="$t('INBOX_MGMT.ADD.MICROSOFT.ERROR_MESSAGE')"
   />
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/emailChannels/OAuthChannel.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/emailChannels/OAuthChannel.vue
index eb109c6f2..f2bfb63f3 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/emailChannels/OAuthChannel.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/emailChannels/OAuthChannel.vue
@@ -30,14 +30,9 @@ const props = defineProps({
     type: String,
     required: true,
   },
-  inputPlaceholder: {
-    type: String,
-    required: true,
-  },
 });
 
 const isRequestingAuthorization = ref(false);
-const email = ref('');
 
 const client = computed(() => {
   if (props.provider === 'microsoft') {
@@ -50,9 +45,7 @@ const client = computed(() => {
 async function requestAuthorization() {
   try {
     isRequestingAuthorization.value = true;
-    const response = await client.value.generateAuthorization({
-      email: email.value,
-    });
+    const response = await client.value.generateAuthorization();
     const {
       data: { url },
     } = response;
@@ -75,11 +68,6 @@ async function requestAuthorization() {
       :header-content="description"
     />
     <form class="mt-6" @submit.prevent="requestAuthorization">
-      <woot-input
-        v-model="email"
-        type="email"
-        :placeholder="inputPlaceholder"
-      />
       <NextButton
         :is-loading="isRequestingAuthorization"
         type="submit"
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/components/ChannelName.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/components/ChannelName.vue
index b7b0a2c1d..4ff8b1ab1 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/inbox/components/ChannelName.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/components/ChannelName.vue
@@ -29,6 +29,7 @@ const i18nMap = {
   'Channel::Line': 'LINE',
   'Channel::Api': 'API',
   'Channel::Instagram': 'INSTAGRAM',
+  'Channel::Voice': 'VOICE',
 };
 
 const twilioChannelName = () => {
diff --git a/app/javascript/dashboard/routes/dashboard/settings/profile/ChangePassword.vue b/app/javascript/dashboard/routes/dashboard/settings/profile/ChangePassword.vue
index e224ee5c5..6ee5108ac 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/profile/ChangePassword.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/profile/ChangePassword.vue
@@ -62,10 +62,10 @@ export default {
       }
       let alertMessage = this.$t('PROFILE_SETTINGS.PASSWORD_UPDATE_SUCCESS');
       try {
-        await this.$store.dispatch('updateProfile', {
+        await this.$store.dispatch('updatePassword', {
           password: this.password,
-          password_confirmation: this.passwordConfirmation,
-          current_password: this.currentPassword,
+          passwordConfirmation: this.passwordConfirmation,
+          currentPassword: this.currentPassword,
         });
       } catch (error) {
         alertMessage =
diff --git a/app/javascript/dashboard/routes/dashboard/settings/profile/NotificationPreferences.vue b/app/javascript/dashboard/routes/dashboard/settings/profile/NotificationPreferences.vue
index 215b46923..6ab2b34d4 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/profile/NotificationPreferences.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/profile/NotificationPreferences.vue
@@ -75,10 +75,34 @@ export default {
     onRegistrationSuccess() {
       this.hasEnabledPushPermissions = true;
     },
-    onRequestPermissions() {
-      requestPushPermissions({
-        onSuccess: this.onRegistrationSuccess,
-      });
+    onRequestPermissions(value) {
+      if (value) {
+        // Enable / re-enable push notifications
+        requestPushPermissions({
+          onSuccess: this.onRegistrationSuccess,
+        });
+      } else {
+        // Disable push notifications
+        this.disablePushPermissions();
+      }
+    },
+    disablePushPermissions() {
+      verifyServiceWorkerExistence(registration =>
+        registration.pushManager
+          .getSubscription()
+          .then(subscription => {
+            if (subscription) {
+              return subscription.unsubscribe();
+            }
+            return null;
+          })
+          .finally(() => {
+            this.hasEnabledPushPermissions = false;
+          })
+          .catch(() => {
+            // error
+          })
+      );
     },
     getPushSubscription() {
       verifyServiceWorkerExistence(registration =>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/LabelReportsIndex.vue b/app/javascript/dashboard/routes/dashboard/settings/reports/LabelReportsIndex.vue
new file mode 100644
index 000000000..956b30974
--- /dev/null
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/LabelReportsIndex.vue
@@ -0,0 +1,35 @@
+<script setup>
+import { ref } from 'vue';
+import ReportHeader from './components/ReportHeader.vue';
+import SummaryReports from './components/SummaryReports.vue';
+import V4Button from 'dashboard/components-next/button/Button.vue';
+
+const summarReportsRef = ref(null);
+
+const onDownloadClick = () => {
+  summarReportsRef.value.downloadReports();
+};
+</script>
+
+<template>
+  <ReportHeader
+    :header-title="$t('LABEL_REPORTS.HEADER')"
+    :header-description="$t('LABEL_REPORTS.DESCRIPTION')"
+  >
+    <V4Button
+      :label="$t('LABEL_REPORTS.DOWNLOAD_LABEL_REPORTS')"
+      icon="i-ph-download-simple"
+      size="sm"
+      @click="onDownloadClick"
+    />
+  </ReportHeader>
+
+  <SummaryReports
+    ref="summarReportsRef"
+    action-key="summaryReports/fetchLabelSummaryReports"
+    getter-key="labels/getLabels"
+    fetch-items-key="labels/get"
+    summary-key="summaryReports/getLabelSummaryReports"
+    type="label"
+  />
+</template>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/LabelReportsShow.vue b/app/javascript/dashboard/routes/dashboard/settings/reports/LabelReportsShow.vue
new file mode 100644
index 000000000..678028410
--- /dev/null
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/LabelReportsShow.vue
@@ -0,0 +1,31 @@
+<script setup>
+import { onMounted } from 'vue';
+import { useRoute } from 'vue-router';
+import { useFunctionGetter, useStore } from 'dashboard/composables/store';
+
+import WootReports from './components/WootReports.vue';
+import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
+
+const route = useRoute();
+const store = useStore();
+const label = useFunctionGetter('labels/getLabelById', route.params.id);
+
+onMounted(() => store.dispatch('labels/get'));
+</script>
+
+<template>
+  <WootReports
+    v-if="label.id"
+    :key="label.id"
+    type="label"
+    getter-key="labels/getLabels"
+    action-key="labels/get"
+    :selected-item="label"
+    :download-button-label="$t('LABEL_REPORTS.DOWNLOAD_LABEL_REPORTS')"
+    :report-title="$t('LABEL_REPORTS.HEADER')"
+    has-back-button
+  />
+  <div v-else class="w-full py-20">
+    <Spinner class="mx-auto" />
+  </div>
+</template>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/components/ConversationCell.vue b/app/javascript/dashboard/routes/dashboard/settings/reports/components/ConversationCell.vue
index 5d6cbcb8d..5342d75e4 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/components/ConversationCell.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/components/ConversationCell.vue
@@ -1,4 +1,6 @@
 <script setup>
+import { computed } from 'vue';
+
 const { row } = defineProps({
   row: {
     type: Object,
@@ -6,10 +8,10 @@ const { row } = defineProps({
   },
 });
 
-const routerParams = {
+const routerParams = computed(() => ({
   name: 'inbox_conversation',
   params: { conversation_id: row.original.conversationId },
-};
+}));
 </script>
 
 <template>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/components/CsatTable.vue b/app/javascript/dashboard/routes/dashboard/settings/reports/components/CsatTable.vue
index 10cdf5173..8beeafd70 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/components/CsatTable.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/components/CsatTable.vue
@@ -47,14 +47,17 @@ const tableData = computed(() => {
   }));
 });
 
-const defaulSpanRender = cellProps =>
-  h(
+const defaultSpanRender = cellProps => {
+  const value = cellProps.getValue() || '---';
+  return h(
     'span',
     {
-      class: cellProps.getValue() ? '' : 'text-slate-300 dark:text-slate-700',
+      class: 'line-clamp-5 break-words max-w-full text-n-slate-12',
+      title: value,
     },
-    cellProps.getValue() ? cellProps.getValue() : '---'
+    value
   );
+};
 
 const columnHelper = createColumnHelper();
 
@@ -65,7 +68,10 @@ const columns = [
     cell: cellProps => {
       const { contact } = cellProps.row.original;
       if (contact) {
-        return h(UserAvatarWithName, { user: contact });
+        return h(UserAvatarWithName, {
+          user: contact,
+          class: 'max-w-[200px] overflow-hidden',
+        });
       }
       return '--';
     },
@@ -76,7 +82,10 @@ const columns = [
     cell: cellProps => {
       const { assignedAgent } = cellProps.row.original;
       if (assignedAgent) {
-        return h(UserAvatarWithName, { user: assignedAgent });
+        return h(UserAvatarWithName, {
+          user: assignedAgent,
+          class: 'max-w-[200px] overflow-hidden',
+        });
       }
       return '--';
     },
@@ -90,6 +99,7 @@ const columns = [
       const [ratingObject = {}] = CSAT_RATINGS.filter(
         rating => rating.value === giveRating
       );
+
       return h(
         'span',
         {
@@ -104,18 +114,12 @@ const columns = [
   columnHelper.accessor('feedbackText', {
     header: t('CSAT_REPORTS.TABLE.HEADER.FEEDBACK_TEXT'),
     width: 400,
-    cell: defaulSpanRender,
+    cell: defaultSpanRender,
   }),
   columnHelper.accessor('conversationId', {
     header: '',
     width: 100,
-    cell: cellProps => {
-      const { row } = cellProps;
-      return h(ConversationCell, {
-        key: row.original.conversationId,
-        row,
-      });
-    },
+    cell: cellProps => h(ConversationCell, cellProps),
   }),
 ];
 
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/components/ReportsWrapper.vue b/app/javascript/dashboard/routes/dashboard/settings/reports/components/ReportsWrapper.vue
index dc9941246..1465ceada 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/components/ReportsWrapper.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/components/ReportsWrapper.vue
@@ -1,7 +1,5 @@
 <template>
-  <div
-    class="reports--wrapper overflow-auto bg-n-background w-full px-8 xl:px-0"
-  >
+  <div class="reports--wrapper overflow-auto bg-n-background w-full px-6">
     <div class="max-w-[60rem] mx-auto pb-12">
       <router-view />
     </div>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/components/SummaryReports.vue b/app/javascript/dashboard/routes/dashboard/settings/reports/components/SummaryReports.vue
index 4c0c4fe64..9b966c8fe 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/components/SummaryReports.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/components/SummaryReports.vue
@@ -59,7 +59,7 @@ const defaulSpanRender = cellProps =>
     cellProps.getValue()
   );
 
-const columns = [
+const columns = computed(() => [
   columnHelper.accessor('name', {
     header: t(`SUMMARY_REPORTS.${props.type.toUpperCase()}`),
     width: 300,
@@ -90,7 +90,7 @@ const columns = [
     width: 200,
     cell: defaulSpanRender,
   }),
-];
+]);
 
 const renderAvgTime = value => (value ? formatTime(value) : '--');
 
@@ -108,7 +108,8 @@ const tableData = computed(() =>
     } = rowMetrics;
     return {
       id: row.id,
-      name: row.name,
+      // we fallback on title, label for instance does not have a name property
+      name: row.name ?? row.title,
       type: props.type,
       conversationsCount: renderCount(conversationsCount),
       avgFirstResponseTime: renderAvgTime(avgFirstResponseTime),
@@ -141,7 +142,9 @@ const table = useVueTable({
   get data() {
     return tableData.value;
   },
-  columns,
+  get columns() {
+    return columns.value;
+  },
   enableSorting: false,
   getCoreRowModel: getCoreRowModel(),
 });
@@ -177,7 +180,7 @@ defineExpose({ downloadReports });
 <template>
   <ReportFilterSelector @filter-change="onFilterChange" />
   <div
-    class="flex-1 overflow-auto px-5 py-6 mt-5 shadow outline-1 outline outline-n-container rounded-xl bg-n-solid-2"
+    class="flex-1 overflow-auto px-2 py-2 mt-5 shadow outline-1 outline outline-n-container rounded-xl bg-n-solid-2"
   >
     <Table :table="table" />
   </div>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/reports.routes.js b/app/javascript/dashboard/routes/dashboard/settings/reports/reports.routes.js
index 43855240c..af01f6d74 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/reports.routes.js
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/reports.routes.js
@@ -7,10 +7,12 @@ import Index from './Index.vue';
 import AgentReportsIndex from './AgentReportsIndex.vue';
 import InboxReportsIndex from './InboxReportsIndex.vue';
 import TeamReportsIndex from './TeamReportsIndex.vue';
+import LabelReportsIndex from './LabelReportsIndex.vue';
 
 import AgentReportsShow from './AgentReportsShow.vue';
 import InboxReportsShow from './InboxReportsShow.vue';
 import TeamReportsShow from './TeamReportsShow.vue';
+import LabelReportsShow from './LabelReportsShow.vue';
 
 import AgentReports from './AgentReports.vue';
 import InboxReports from './InboxReports.vue';
@@ -104,6 +106,22 @@ const revisedReportRoutes = [
     },
     component: TeamReportsShow,
   },
+  {
+    path: 'labels_overview',
+    name: 'label_reports_index',
+    meta: {
+      permissions: ['administrator', 'report_manage'],
+    },
+    component: LabelReportsIndex,
+  },
+  {
+    path: 'labels/:id',
+    name: 'label_reports_show',
+    meta: {
+      permissions: ['administrator', 'report_manage'],
+    },
+    component: LabelReportsShow,
+  },
 ];
 
 export default {
diff --git a/app/javascript/dashboard/store/captain/copilotMessages.js b/app/javascript/dashboard/store/captain/copilotMessages.js
index 83b7fddce..2b296cdc1 100644
--- a/app/javascript/dashboard/store/captain/copilotMessages.js
+++ b/app/javascript/dashboard/store/captain/copilotMessages.js
@@ -6,9 +6,9 @@ export default createStore({
   API: CopilotMessagesAPI,
   getters: {
     getMessagesByThreadId: state => copilotThreadId => {
-      return state.records.filter(
-        record => record.copilot_thread?.id === Number(copilotThreadId)
-      );
+      return state.records
+        .filter(record => record.copilot_thread?.id === Number(copilotThreadId))
+        .sort((a, b) => a.id - b.id);
     },
   },
   actions: mutationTypes => ({
diff --git a/app/javascript/dashboard/store/modules/accounts.js b/app/javascript/dashboard/store/modules/accounts.js
index 662853720..0d5fdc748 100644
--- a/app/javascript/dashboard/store/modules/accounts.js
+++ b/app/javascript/dashboard/store/modules/accounts.js
@@ -63,8 +63,11 @@ export const actions = {
       });
     }
   },
-  update: async ({ commit }, updateObj) => {
-    commit(types.default.SET_ACCOUNT_UI_FLAG, { isUpdating: true });
+  update: async ({ commit }, { options, ...updateObj }) => {
+    if (options?.silent !== true) {
+      commit(types.default.SET_ACCOUNT_UI_FLAG, { isUpdating: true });
+    }
+
     try {
       const response = await AccountAPI.update('', updateObj);
       commit(types.default.EDIT_ACCOUNT, response.data);
diff --git a/app/javascript/dashboard/store/modules/auth.js b/app/javascript/dashboard/store/modules/auth.js
index f329fb009..91338d938 100644
--- a/app/javascript/dashboard/store/modules/auth.js
+++ b/app/javascript/dashboard/store/modules/auth.js
@@ -135,6 +135,16 @@ export const actions = {
     }
   },
 
+  updatePassword: async ({ commit }, params) => {
+    // eslint-disable-next-line no-useless-catch
+    try {
+      const response = await authAPI.profilePasswordUpdate(params);
+      commit(types.SET_CURRENT_USER, response.data);
+    } catch (error) {
+      throw error;
+    }
+  },
+
   deleteAvatar: async ({ commit }) => {
     try {
       const response = await authAPI.deleteAvatar();
diff --git a/app/javascript/dashboard/store/modules/contacts/actions.js b/app/javascript/dashboard/store/modules/contacts/actions.js
index e8da81482..02911d9d9 100644
--- a/app/javascript/dashboard/store/modules/contacts/actions.js
+++ b/app/javascript/dashboard/store/modules/contacts/actions.js
@@ -75,6 +75,21 @@ export const actions = {
     }
   },
 
+  active: async ({ commit }, { page = 1, sortAttr } = {}) => {
+    commit(types.SET_CONTACT_UI_FLAG, { isFetching: true });
+    try {
+      const {
+        data: { payload, meta },
+      } = await ContactAPI.active(page, sortAttr);
+      commit(types.CLEAR_CONTACTS);
+      commit(types.SET_CONTACTS, payload);
+      commit(types.SET_CONTACT_META, meta);
+      commit(types.SET_CONTACT_UI_FLAG, { isFetching: false });
+    } catch (error) {
+      commit(types.SET_CONTACT_UI_FLAG, { isFetching: false });
+    }
+  },
+
   show: async ({ commit }, { id }) => {
     commit(types.SET_CONTACT_UI_FLAG, { isFetchingItem: true });
     try {
diff --git a/app/javascript/dashboard/store/modules/conversations/actions.js b/app/javascript/dashboard/store/modules/conversations/actions.js
index 8296f25de..d8ad826ca 100644
--- a/app/javascript/dashboard/store/modules/conversations/actions.js
+++ b/app/javascript/dashboard/store/modules/conversations/actions.js
@@ -327,6 +327,16 @@ const actions = {
     }
   },
 
+  deleteConversation: async ({ commit, dispatch }, conversationId) => {
+    try {
+      await ConversationApi.delete(conversationId);
+      commit(types.DELETE_CONVERSATION, conversationId);
+      dispatch('conversationStats/get', {}, { root: true });
+    } catch (error) {
+      throw new Error(error);
+    }
+  },
+
   addConversation({ commit, state, dispatch, rootState }, conversation) {
     const { currentInbox, appliedFilters } = state;
     const {
diff --git a/app/javascript/dashboard/store/modules/conversations/helpers/filterHelpers.js b/app/javascript/dashboard/store/modules/conversations/helpers/filterHelpers.js
index 2591c2c01..d64d3c56b 100644
--- a/app/javascript/dashboard/store/modules/conversations/helpers/filterHelpers.js
+++ b/app/javascript/dashboard/store/modules/conversations/helpers/filterHelpers.js
@@ -47,6 +47,7 @@
  * 3. Nested properties in custom_attributes (conversation_type, etc.)
  */
 import jsonLogic from 'json-logic-js';
+import { coerceToDate } from '@chatwoot/utils';
 
 /**
  * Gets a value from a conversation based on the attribute key
@@ -157,6 +158,20 @@ const contains = (filterValue, conversationValue) => {
   return false;
 };
 
+/**
+ * Compares two date values using a comparison function
+ * @param {*} conversationValue - The conversation value to compare
+ * @param {*} filterValue - The filter value to compare against
+ * @param {Function} compareFn - The comparison function to apply
+ * @returns {Boolean} - Returns true if the comparison succeeds, false otherwise
+ */
+const compareDates = (conversationValue, filterValue, compareFn) => {
+  const conversationDate = coerceToDate(conversationValue);
+  const filterDate = coerceToDate(filterValue);
+  if (conversationDate === null || filterDate === null) return false;
+  return compareFn(conversationDate, filterDate);
+};
+
 /**
  * Checks if a value matches a filter condition
  * @param {*} conversationValue - The value to check
@@ -195,10 +210,10 @@ const matchesCondition = (conversationValue, filter) => {
       return false; // We already handled null/undefined above
 
     case 'is_greater_than':
-      return new Date(conversationValue) > new Date(filterValue);
+      return compareDates(conversationValue, filterValue, (a, b) => a > b);
 
     case 'is_less_than':
-      return new Date(conversationValue) < new Date(filterValue);
+      return compareDates(conversationValue, filterValue, (a, b) => a < b);
 
     case 'days_before': {
       const today = new Date();
@@ -347,6 +362,7 @@ export const matchesFilters = (conversation, filters) => {
       conversation,
       filters[0].attribute_key
     );
+
     return matchesCondition(value, filters[0]);
   }
 
diff --git a/app/javascript/dashboard/store/modules/conversations/helpers/specs/filterHelpers.spec.js b/app/javascript/dashboard/store/modules/conversations/helpers/specs/filterHelpers.spec.js
index 6d709f085..0c9e6a5c0 100644
--- a/app/javascript/dashboard/store/modules/conversations/helpers/specs/filterHelpers.spec.js
+++ b/app/javascript/dashboard/store/modules/conversations/helpers/specs/filterHelpers.spec.js
@@ -463,6 +463,241 @@ describe('filterHelpers', () => {
       expect(matchesFilters(conversation, filters)).toBe(true);
     });
 
+    // Test conversation with 10-digit timestamp (seconds) vs standard date filter
+    it('should match conversation with 10-digit timestamp against date string filter', () => {
+      const conversation = { created_at: 1647777600 }; // March 20, 2022 in seconds (10 digits)
+      const filters = [
+        {
+          attribute_key: 'created_at',
+          filter_operator: 'is_greater_than',
+          values: '2022-03-19', // Standard YYYY-MM-DD format
+          query_operator: 'and',
+        },
+      ];
+      expect(matchesFilters(conversation, filters)).toBe(true);
+    });
+
+    // Test conversation with 13-digit timestamp (milliseconds) vs standard date filter
+    it('should match conversation with 13-digit timestamp against date string filter', () => {
+      const conversation = { created_at: 1647777600000 }; // March 20, 2022 in milliseconds (13 digits)
+      const filters = [
+        {
+          attribute_key: 'created_at',
+          filter_operator: 'is_greater_than',
+          values: '2022-03-19', // Standard YYYY-MM-DD format
+          query_operator: 'and',
+        },
+      ];
+      expect(matchesFilters(conversation, filters)).toBe(true);
+    });
+
+    // Test conversation with string timestamp vs standard date filter
+    it('should match conversation with string 10-digit timestamp against date string filter', () => {
+      const conversation = { created_at: '1647777600' }; // March 20, 2022 as string (10 digits)
+      const filters = [
+        {
+          attribute_key: 'created_at',
+          filter_operator: 'is_greater_than',
+          values: '2022-03-19', // Standard YYYY-MM-DD format
+          query_operator: 'and',
+        },
+      ];
+      expect(matchesFilters(conversation, filters)).toBe(true);
+    });
+
+    // Test conversation with string 13-digit timestamp vs standard date filter
+    it('should match conversation with string 13-digit timestamp against date string filter', () => {
+      const conversation = { created_at: '1647777600000' }; // March 20, 2022 as string (13 digits)
+      const filters = [
+        {
+          attribute_key: 'created_at',
+          filter_operator: 'is_greater_than',
+          values: '2022-03-19', // Standard YYYY-MM-DD format
+          query_operator: 'and',
+        },
+      ];
+      expect(matchesFilters(conversation, filters)).toBe(true);
+    });
+
+    // Test conversation with mixed format vs standard date filter with time
+    it('should match conversation with numeric timestamp against ISO date string filter', () => {
+      const conversation = { created_at: 1647777600000 }; // March 20, 2022 12:00:00 GMT (numeric)
+      const filters = [
+        {
+          attribute_key: 'created_at',
+          filter_operator: 'is_greater_than',
+          values: '2022-03-19T10:30:00Z', // Standard ISO format from filter
+          query_operator: 'and',
+        },
+      ];
+      expect(matchesFilters(conversation, filters)).toBe(true);
+    });
+
+    // Test parseDate with date string without time (should default to 00:00:00)
+    it('should match conversation with is_greater_than operator using date string without time', () => {
+      const conversation = { created_at: 1647820800000 }; // March 21, 2022 00:00:00 GMT
+      const filters = [
+        {
+          attribute_key: 'created_at',
+          filter_operator: 'is_greater_than',
+          values: '2022-03-20', // March 20, 2022 (should become 00:00:00)
+          query_operator: 'and',
+        },
+      ];
+      expect(matchesFilters(conversation, filters)).toBe(true);
+    });
+
+    // Test parseDate with ISO date string
+    it('should match conversation with is_greater_than operator using ISO date string', () => {
+      const conversation = { created_at: 1647777600000 }; // March 20, 2022
+      const filters = [
+        {
+          attribute_key: 'created_at',
+          filter_operator: 'is_greater_than',
+          values: '2022-03-19T00:00:00.000Z', // March 19, 2022 ISO format
+          query_operator: 'and',
+        },
+      ];
+      expect(matchesFilters(conversation, filters)).toBe(true);
+    });
+
+    // Test parseDate with null/undefined values
+    it('should handle null filter values in date comparison', () => {
+      const conversation = { created_at: 1647777600000 }; // March 20, 2022
+      const filters = [
+        {
+          attribute_key: 'created_at',
+          filter_operator: 'is_greater_than',
+          values: null,
+          query_operator: 'and',
+        },
+      ];
+      expect(matchesFilters(conversation, filters)).toBe(false);
+    });
+
+    it('should handle undefined filter values in date comparison', () => {
+      const conversation = { created_at: 1647777600000 }; // March 20, 2022
+      const filters = [
+        {
+          attribute_key: 'created_at',
+          filter_operator: 'is_greater_than',
+          values: undefined,
+          query_operator: 'and',
+        },
+      ];
+      expect(matchesFilters(conversation, filters)).toBe(false);
+    });
+
+    // Test parseDate with invalid date strings
+    it('should handle invalid date strings in date comparison', () => {
+      const conversation = { created_at: 1647777600000 }; // March 20, 2022
+      const filters = [
+        {
+          attribute_key: 'created_at',
+          filter_operator: 'is_greater_than',
+          values: 'invalid-date-string',
+          query_operator: 'and',
+        },
+      ];
+      expect(matchesFilters(conversation, filters)).toBe(false);
+    });
+
+    it('should handle non-date string values in date comparison', () => {
+      const conversation = { created_at: 1647777600000 }; // March 20, 2022
+      const filters = [
+        {
+          attribute_key: 'created_at',
+          filter_operator: 'is_greater_than',
+          values: 'not-a-date',
+          query_operator: 'and',
+        },
+      ];
+      expect(matchesFilters(conversation, filters)).toBe(false);
+    });
+
+    // Test is_less_than with various date formats
+    it('should match conversation with is_less_than operator using numeric timestamp', () => {
+      const conversation = { created_at: 1647691200000 }; // March 19, 2022
+      const filters = [
+        {
+          attribute_key: 'created_at',
+          filter_operator: 'is_less_than',
+          values: 1647777600, // March 20, 2022 as 10-digit timestamp
+          query_operator: 'and',
+        },
+      ];
+      expect(matchesFilters(conversation, filters)).toBe(true);
+    });
+
+    it('should not match conversation with is_less_than operator when date is later', () => {
+      const conversation = { created_at: 1647864000000 }; // March 21, 2022
+      const filters = [
+        {
+          attribute_key: 'created_at',
+          filter_operator: 'is_less_than',
+          values: '2022-03-20T12:00:00Z', // March 20, 2022 with time
+          query_operator: 'and',
+        },
+      ];
+      expect(matchesFilters(conversation, filters)).toBe(false);
+    });
+
+    // Edge case: Test with conversation having string timestamp
+    it('should handle conversation with string timestamp value', () => {
+      const conversation = { created_at: '1647777600000' }; // March 20, 2022 as string
+      const filters = [
+        {
+          attribute_key: 'created_at',
+          filter_operator: 'is_greater_than',
+          values: '2022-03-19',
+          query_operator: 'and',
+        },
+      ];
+      expect(matchesFilters(conversation, filters)).toBe(true);
+    });
+
+    // Edge case: Test with conversation having 10-digit timestamp
+    it('should handle conversation with 10-digit timestamp value', () => {
+      const conversation = { created_at: 1647777600 }; // March 20, 2022 as seconds (10 digits)
+      const filters = [
+        {
+          attribute_key: 'created_at',
+          filter_operator: 'is_greater_than',
+          values: '2022-03-19',
+          query_operator: 'and',
+        },
+      ];
+      expect(matchesFilters(conversation, filters)).toBe(true);
+    });
+
+    // Test date string with different time formats
+    it('should handle date string with space-separated time', () => {
+      const conversation = { created_at: 1647777600000 }; // March 20, 2022
+      const filters = [
+        {
+          attribute_key: 'created_at',
+          filter_operator: 'is_greater_than',
+          values: '2022-03-19 10:30:00', // Date with space-separated time
+          query_operator: 'and',
+        },
+      ];
+      expect(matchesFilters(conversation, filters)).toBe(true);
+    });
+
+    // Test parseDate with object input (should return null and fail comparison)
+    it('should handle non-string, non-number filter values', () => {
+      const conversation = { created_at: 1647777600000 }; // March 20, 2022
+      const filters = [
+        {
+          attribute_key: 'created_at',
+          filter_operator: 'is_greater_than',
+          values: { date: '2022-03-19' }, // Object instead of string/number
+          query_operator: 'and',
+        },
+      ];
+      expect(matchesFilters(conversation, filters)).toBe(false);
+    });
+
     describe('days_before operator', () => {
       beforeEach(() => {
         // Set the date to March 25, 2022
diff --git a/app/javascript/dashboard/store/modules/conversations/index.js b/app/javascript/dashboard/store/modules/conversations/index.js
index fc6f10979..2ee6fd061 100644
--- a/app/javascript/dashboard/store/modules/conversations/index.js
+++ b/app/javascript/dashboard/store/modules/conversations/index.js
@@ -204,6 +204,12 @@ export const mutations = {
     _state.allConversations.push(conversation);
   },
 
+  [types.DELETE_CONVERSATION](_state, conversationId) {
+    _state.allConversations = _state.allConversations.filter(
+      c => c.id !== conversationId
+    );
+  },
+
   [types.UPDATE_CONVERSATION](_state, conversation) {
     const { allConversations } = _state;
     const index = allConversations.findIndex(c => c.id === conversation.id);
diff --git a/app/javascript/dashboard/store/modules/inboxes.js b/app/javascript/dashboard/store/modules/inboxes.js
index 32d91fb8e..aef95d1b1 100644
--- a/app/javascript/dashboard/store/modules/inboxes.js
+++ b/app/javascript/dashboard/store/modules/inboxes.js
@@ -9,29 +9,7 @@ import { throwErrorMessage } from '../utils/api';
 import AnalyticsHelper from '../../helper/AnalyticsHelper';
 import camelcaseKeys from 'camelcase-keys';
 import { ACCOUNT_EVENTS } from '../../helper/AnalyticsHelper/events';
-
-const buildInboxData = inboxParams => {
-  const formData = new FormData();
-  const { channel = {}, ...inboxProperties } = inboxParams;
-  Object.keys(inboxProperties).forEach(key => {
-    formData.append(key, inboxProperties[key]);
-  });
-  const { selectedFeatureFlags, ...channelParams } = channel;
-  // selectedFeatureFlags needs to be empty when creating a website channel
-  if (selectedFeatureFlags) {
-    if (selectedFeatureFlags.length) {
-      selectedFeatureFlags.forEach(featureFlag => {
-        formData.append(`channel[selected_feature_flags][]`, featureFlag);
-      });
-    } else {
-      formData.append('channel[selected_feature_flags][]', '');
-    }
-  }
-  Object.keys(channelParams).forEach(key => {
-    formData.append(`channel[${key}]`, channel[key]);
-  });
-  return formData;
-};
+import { channelActions, buildInboxData } from './inboxes/channelActions';
 
 export const state = {
   records: [],
@@ -220,6 +198,12 @@ export const actions = {
       throw new Error(error);
     }
   },
+  ...channelActions,
+  // TODO: Extract other create channel methods to separate files to reduce file size
+  // - createChannel
+  // - createWebsiteChannel
+  // - createTwilioChannel
+  // - createFBChannel
   updateInbox: async ({ commit }, { id, formData = true, ...inboxParams }) => {
     commit(types.default.SET_INBOXES_UI_FLAG, { isUpdating: true });
     try {
diff --git a/app/javascript/dashboard/store/modules/inboxes/channelActions.js b/app/javascript/dashboard/store/modules/inboxes/channelActions.js
new file mode 100644
index 000000000..9975d8d1f
--- /dev/null
+++ b/app/javascript/dashboard/store/modules/inboxes/channelActions.js
@@ -0,0 +1,52 @@
+import * as types from '../../mutation-types';
+import InboxesAPI from '../../../api/inboxes';
+import AnalyticsHelper from '../../../helper/AnalyticsHelper';
+import { ACCOUNT_EVENTS } from '../../../helper/AnalyticsHelper/events';
+
+export const buildInboxData = inboxParams => {
+  const formData = new FormData();
+  const { channel = {}, ...inboxProperties } = inboxParams;
+  Object.keys(inboxProperties).forEach(key => {
+    formData.append(key, inboxProperties[key]);
+  });
+  const { selectedFeatureFlags, ...channelParams } = channel;
+  // selectedFeatureFlags needs to be empty when creating a website channel
+  if (selectedFeatureFlags) {
+    if (selectedFeatureFlags.length) {
+      selectedFeatureFlags.forEach(featureFlag => {
+        formData.append(`channel[selected_feature_flags][]`, featureFlag);
+      });
+    } else {
+      formData.append('channel[selected_feature_flags][]', '');
+    }
+  }
+  Object.keys(channelParams).forEach(key => {
+    formData.append(`channel[${key}]`, channel[key]);
+  });
+  return formData;
+};
+
+const sendAnalyticsEvent = channelType => {
+  AnalyticsHelper.track(ACCOUNT_EVENTS.ADDED_AN_INBOX, {
+    channelType,
+  });
+};
+
+export const channelActions = {
+  createVoiceChannel: async ({ commit }, params) => {
+    try {
+      commit(types.default.SET_INBOXES_UI_FLAG, { isCreating: true });
+      const response = await InboxesAPI.create({
+        name: params.name,
+        channel: { ...params.voice, type: 'voice' },
+      });
+      commit(types.default.ADD_INBOXES, response.data);
+      commit(types.default.SET_INBOXES_UI_FLAG, { isCreating: false });
+      sendAnalyticsEvent('voice');
+      return response.data;
+    } catch (error) {
+      commit(types.default.SET_INBOXES_UI_FLAG, { isCreating: false });
+      throw error;
+    }
+  },
+};
diff --git a/app/javascript/dashboard/store/modules/labels.js b/app/javascript/dashboard/store/modules/labels.js
index 34f63f2a1..662c2973e 100644
--- a/app/javascript/dashboard/store/modules/labels.js
+++ b/app/javascript/dashboard/store/modules/labels.js
@@ -26,6 +26,9 @@ export const getters = {
       .filter(record => record.show_on_sidebar)
       .sort((a, b) => a.title.localeCompare(b.title));
   },
+  getLabelById: _state => id => {
+    return _state.records.find(record => record.id === Number(id));
+  },
 };
 
 export const actions = {
diff --git a/app/javascript/dashboard/store/modules/specs/contacts/actions.spec.js b/app/javascript/dashboard/store/modules/specs/contacts/actions.spec.js
index ec75ec968..79852a42e 100644
--- a/app/javascript/dashboard/store/modules/specs/contacts/actions.spec.js
+++ b/app/javascript/dashboard/store/modules/specs/contacts/actions.spec.js
@@ -70,6 +70,30 @@ describe('#actions', () => {
     });
   });
 
+  describe('#active', () => {
+    it('sends correct mutations if API is success', async () => {
+      axios.get.mockResolvedValue({
+        data: { payload: contactList, meta: { count: 100, current_page: 1 } },
+      });
+      await actions.active({ commit });
+      expect(commit.mock.calls).toEqual([
+        [types.SET_CONTACT_UI_FLAG, { isFetching: true }],
+        [types.CLEAR_CONTACTS],
+        [types.SET_CONTACTS, contactList],
+        [types.SET_CONTACT_META, { count: 100, current_page: 1 }],
+        [types.SET_CONTACT_UI_FLAG, { isFetching: false }],
+      ]);
+    });
+    it('sends correct mutations if API is error', async () => {
+      axios.get.mockRejectedValue({ message: 'Incorrect header' });
+      await actions.active({ commit });
+      expect(commit.mock.calls).toEqual([
+        [types.SET_CONTACT_UI_FLAG, { isFetching: true }],
+        [types.SET_CONTACT_UI_FLAG, { isFetching: false }],
+      ]);
+    });
+  });
+
   describe('#update', () => {
     it('sends correct mutations if API is success', async () => {
       axios.patch.mockResolvedValue({ data: { payload: contactList[0] } });
diff --git a/app/javascript/dashboard/store/modules/specs/conversations/actions.spec.js b/app/javascript/dashboard/store/modules/specs/conversations/actions.spec.js
index dc2bf8d3a..161ae914b 100644
--- a/app/javascript/dashboard/store/modules/specs/conversations/actions.spec.js
+++ b/app/javascript/dashboard/store/modules/specs/conversations/actions.spec.js
@@ -513,6 +513,28 @@ describe('#deleteMessage', () => {
     expect(commit.mock.calls).toEqual([]);
   });
 
+  describe('#deleteConversation', () => {
+    it('send correct actions if API is success', async () => {
+      axios.delete.mockResolvedValue({
+        data: { id: 1 },
+      });
+      await actions.deleteConversation({ commit, dispatch }, 1);
+      expect(commit.mock.calls).toEqual([[types.DELETE_CONVERSATION, 1]]);
+      expect(dispatch.mock.calls).toEqual([
+        ['conversationStats/get', {}, { root: true }],
+      ]);
+    });
+
+    it('send no actions if API is error', async () => {
+      axios.delete.mockRejectedValue({ message: 'Incorrect header' });
+      await expect(
+        actions.deleteConversation({ commit, dispatch }, 1)
+      ).rejects.toThrow(Error);
+      expect(commit.mock.calls).toEqual([]);
+      expect(dispatch.mock.calls).toEqual([]);
+    });
+  });
+
   describe('#updateCustomAttributes', () => {
     it('update conversation custom attributes', async () => {
       axios.post.mockResolvedValue({
diff --git a/app/javascript/dashboard/store/modules/specs/conversations/mutations.spec.js b/app/javascript/dashboard/store/modules/specs/conversations/mutations.spec.js
index 091dc3daa..b8660b20d 100644
--- a/app/javascript/dashboard/store/modules/specs/conversations/mutations.spec.js
+++ b/app/javascript/dashboard/store/modules/specs/conversations/mutations.spec.js
@@ -884,6 +884,17 @@ describe('#mutations', () => {
     });
   });
 
+  describe('#DELETE_CONVERSATION', () => {
+    it('should delete a conversation', () => {
+      const state = {
+        allConversations: [{ id: 1, messages: [] }],
+      };
+
+      mutations[types.DELETE_CONVERSATION](state, 1);
+      expect(state.allConversations).toEqual([]);
+    });
+  });
+
   describe('#SET_LIST_LOADING_STATUS', () => {
     it('should set listLoadingStatus to true', () => {
       const state = {
diff --git a/app/javascript/dashboard/store/modules/specs/inboxes/actions.spec.js b/app/javascript/dashboard/store/modules/specs/inboxes/actions.spec.js
index 8e917467a..a91addaa3 100644
--- a/app/javascript/dashboard/store/modules/specs/inboxes/actions.spec.js
+++ b/app/javascript/dashboard/store/modules/specs/inboxes/actions.spec.js
@@ -62,6 +62,28 @@ describe('#actions', () => {
     });
   });
 
+  describe('#createVoiceChannel', () => {
+    it('sends correct actions if API is success', async () => {
+      axios.post.mockResolvedValue({ data: inboxList[0] });
+      await actions.createVoiceChannel({ commit }, inboxList[0]);
+      expect(commit.mock.calls).toEqual([
+        [types.default.SET_INBOXES_UI_FLAG, { isCreating: true }],
+        [types.default.ADD_INBOXES, inboxList[0]],
+        [types.default.SET_INBOXES_UI_FLAG, { isCreating: false }],
+      ]);
+    });
+    it('sends correct actions if API is error', async () => {
+      axios.post.mockRejectedValue({ message: 'Incorrect header' });
+      await expect(actions.createVoiceChannel({ commit })).rejects.toThrow(
+        Error
+      );
+      expect(commit.mock.calls).toEqual([
+        [types.default.SET_INBOXES_UI_FLAG, { isCreating: true }],
+        [types.default.SET_INBOXES_UI_FLAG, { isCreating: false }],
+      ]);
+    });
+  });
+
   describe('#createFBChannel', () => {
     it('sends correct actions if API is success', async () => {
       axios.post.mockResolvedValue({ data: inboxList[0] });
diff --git a/app/javascript/dashboard/store/modules/specs/summaryReports.spec.js b/app/javascript/dashboard/store/modules/specs/summaryReports.spec.js
index 043987136..c1a199856 100644
--- a/app/javascript/dashboard/store/modules/specs/summaryReports.spec.js
+++ b/app/javascript/dashboard/store/modules/specs/summaryReports.spec.js
@@ -7,6 +7,7 @@ vi.mock('dashboard/api/summaryReports', () => ({
     getInboxReports: vi.fn(),
     getAgentReports: vi.fn(),
     getTeamReports: vi.fn(),
+    getLabelReports: vi.fn(),
   },
 }));
 
@@ -25,10 +26,12 @@ describe('Summary Reports Store', () => {
         inboxSummaryReports: [],
         agentSummaryReports: [],
         teamSummaryReports: [],
+        labelSummaryReports: [],
         uiFlags: {
           isFetchingInboxSummaryReports: false,
           isFetchingAgentSummaryReports: false,
           isFetchingTeamSummaryReports: false,
+          isFetchingLabelSummaryReports: false,
         },
       });
     });
@@ -39,6 +42,7 @@ describe('Summary Reports Store', () => {
       inboxSummaryReports: [{ id: 1 }],
       agentSummaryReports: [{ id: 2 }],
       teamSummaryReports: [{ id: 3 }],
+      labelSummaryReports: [{ id: 4 }],
       uiFlags: { isFetchingInboxSummaryReports: true },
     };
 
@@ -54,6 +58,10 @@ describe('Summary Reports Store', () => {
       expect(store.getters.getTeamSummaryReports(state)).toEqual([{ id: 3 }]);
     });
 
+    it('should return label summary reports', () => {
+      expect(store.getters.getLabelSummaryReports(state)).toEqual([{ id: 4 }]);
+    });
+
     it('should return UI flags', () => {
       expect(store.getters.getUIFlags(state)).toEqual({
         isFetchingInboxSummaryReports: true,
@@ -86,6 +94,14 @@ describe('Summary Reports Store', () => {
       expect(state.teamSummaryReports).toEqual(data);
     });
 
+    it('should set label summary report', () => {
+      const state = { ...initialState };
+      const data = [{ id: 4 }];
+
+      store.mutations.setLabelSummaryReport(state, data);
+      expect(state.labelSummaryReports).toEqual(data);
+    });
+
     it('should merge UI flags with existing flags', () => {
       const state = {
         uiFlags: { flag1: true, flag2: false },
@@ -185,5 +201,29 @@ describe('Summary Reports Store', () => {
         });
       });
     });
+
+    describe('fetchLabelSummaryReports', () => {
+      it('should fetch label reports successfully', async () => {
+        const params = { labelId: 789 };
+        const mockResponse = {
+          data: [{ label_id: 789, label_name: 'Test Label' }],
+        };
+
+        SummaryReportsAPI.getLabelReports.mockResolvedValue(mockResponse);
+
+        await store.actions.fetchLabelSummaryReports({ commit }, params);
+
+        expect(commit).toHaveBeenCalledWith('setUIFlags', {
+          isFetchingLabelSummaryReports: true,
+        });
+        expect(SummaryReportsAPI.getLabelReports).toHaveBeenCalledWith(params);
+        expect(commit).toHaveBeenCalledWith('setLabelSummaryReport', [
+          { labelId: 789, labelName: 'Test Label' },
+        ]);
+        expect(commit).toHaveBeenCalledWith('setUIFlags', {
+          isFetchingLabelSummaryReports: false,
+        });
+      });
+    });
   });
 });
diff --git a/app/javascript/dashboard/store/modules/summaryReports.js b/app/javascript/dashboard/store/modules/summaryReports.js
index 15df7589b..d95c0df30 100644
--- a/app/javascript/dashboard/store/modules/summaryReports.js
+++ b/app/javascript/dashboard/store/modules/summaryReports.js
@@ -17,6 +17,11 @@ const typeMap = {
     apiMethod: 'getTeamReports',
     mutationKey: 'setTeamSummaryReport',
   },
+  label: {
+    flagKey: 'isFetchingLabelSummaryReports',
+    apiMethod: 'getLabelReports',
+    mutationKey: 'setLabelSummaryReport',
+  },
 };
 
 async function fetchSummaryReports(type, params, { commit }) {
@@ -38,10 +43,12 @@ export const initialState = {
   inboxSummaryReports: [],
   agentSummaryReports: [],
   teamSummaryReports: [],
+  labelSummaryReports: [],
   uiFlags: {
     isFetchingInboxSummaryReports: false,
     isFetchingAgentSummaryReports: false,
     isFetchingTeamSummaryReports: false,
+    isFetchingLabelSummaryReports: false,
   },
 };
 
@@ -55,6 +62,9 @@ export const getters = {
   getTeamSummaryReports(state) {
     return state.teamSummaryReports;
   },
+  getLabelSummaryReports(state) {
+    return state.labelSummaryReports;
+  },
   getUIFlags(state) {
     return state.uiFlags;
   },
@@ -72,6 +82,10 @@ export const actions = {
   fetchTeamSummaryReports({ commit }, params) {
     return fetchSummaryReports('team', params, { commit });
   },
+
+  fetchLabelSummaryReports({ commit }, params) {
+    return fetchSummaryReports('label', params, { commit });
+  },
 };
 
 export const mutations = {
@@ -84,6 +98,9 @@ export const mutations = {
   setTeamSummaryReport(state, data) {
     state.teamSummaryReports = data;
   },
+  setLabelSummaryReport(state, data) {
+    state.labelSummaryReports = data;
+  },
   setUIFlags(state, uiFlag) {
     state.uiFlags = { ...state.uiFlags, ...uiFlag };
   },
diff --git a/app/javascript/dashboard/store/mutation-types.js b/app/javascript/dashboard/store/mutation-types.js
index f3817c45a..a63fec2d1 100644
--- a/app/javascript/dashboard/store/mutation-types.js
+++ b/app/javascript/dashboard/store/mutation-types.js
@@ -56,6 +56,7 @@ export default {
   SET_ALL_ATTACHMENTS: 'SET_ALL_ATTACHMENTS',
   ADD_CONVERSATION_ATTACHMENTS: 'ADD_CONVERSATION_ATTACHMENTS',
   DELETE_CONVERSATION_ATTACHMENTS: 'DELETE_CONVERSATION_ATTACHMENTS',
+  DELETE_CONVERSATION: 'DELETE_CONVERSATION',
 
   SET_CONVERSATION_CAN_REPLY: 'SET_CONVERSATION_CAN_REPLY',
 
diff --git a/app/javascript/portal/application.scss b/app/javascript/portal/application.scss
index bdb7bd1d4..4aaf36191 100644
--- a/app/javascript/portal/application.scss
+++ b/app/javascript/portal/application.scss
@@ -1,3 +1,4 @@
+// scss-lint:disable SpaceAfterPropertyColon
 @import 'tailwindcss/base';
 @import 'tailwindcss/components';
 @import 'tailwindcss/utilities';
@@ -7,7 +8,21 @@
 
 html,
 body {
-  font-family: 'InterDisplay', ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, Noto Sans, sans-serif, Apple Color Emoji, Segoe UI Emoji, Segoe UI Symbol, Noto Color Emoji;
+  font-family:
+    'InterDisplay',
+    -apple-system,
+    system-ui,
+    BlinkMacSystemFont,
+    'Segoe UI',
+    Roboto,
+    'Helvetica Neue',
+    Tahoma,
+    Arial,
+    sans-serif,
+    'Noto Sans',
+    'Apple Color Emoji',
+    'Segoe UI Emoji',
+    'Noto Color Emoji';
   -moz-osx-font-smoothing: grayscale;
   -webkit-font-smoothing: antialiased;
   height: 100%;
diff --git a/app/javascript/portal/components/TableOfContents.vue b/app/javascript/portal/components/TableOfContents.vue
index ec7ccd895..3cb140018 100644
--- a/app/javascript/portal/components/TableOfContents.vue
+++ b/app/javascript/portal/components/TableOfContents.vue
@@ -37,7 +37,7 @@ export default {
       }
       if (el.tag === 'h2') {
         if (this.h1Count > 0) {
-          return 'ml-2';
+          return 'ltr:ml-2 rtl:mr-2';
         }
         return '';
       }
@@ -46,7 +46,7 @@ export default {
         if (!this.h1Count && !this.h2Count) {
           return '';
         }
-        return 'ml-5';
+        return 'ltr:ml-5 rtl:mr-5';
       }
 
       return '';
@@ -94,17 +94,19 @@ export default {
 </script>
 
 <template>
-  <div class="hidden lg:block flex-1 py-6 scroll-mt-24 pl-4 sticky top-24">
+  <div
+    class="hidden lg:block flex-1 py-6 scroll-mt-24 ltr:pl-4 rtl:pr-4 sticky top-24"
+  >
     <div v-if="rows.length > 0" class="py-2 overflow-auto">
       <nav class="max-w-2xl">
         <ol
           role="list"
-          class="flex flex-col gap-2 text-base border-l-2 border-solid border-slate-100 dark:border-slate-800"
+          class="flex flex-col gap-2 text-base ltr:border-l-2 rtl:border-r-2 border-solid border-slate-100 dark:border-slate-800"
         >
           <li
             v-for="element in rows"
             :key="element.slug"
-            class="leading-6 border-l-2 relative -left-0.5 border-solid"
+            class="leading-6 ltr:border-l-2 rtl:border-r-2 relative ltr:-left-0.5 rtl:-right-0.5 border-solid"
             :class="elementBorderStyles(element)"
           >
             <p class="py-1 px-3" :class="getClassName(element)">
diff --git a/app/javascript/portal/portalHelpers.js b/app/javascript/portal/portalHelpers.js
index bed50387e..1fdc51276 100644
--- a/app/javascript/portal/portalHelpers.js
+++ b/app/javascript/portal/portalHelpers.js
@@ -8,6 +8,7 @@ import slugifyWithCounter from '@sindresorhus/slugify';
 import PublicArticleSearch from './components/PublicArticleSearch.vue';
 import TableOfContents from './components/TableOfContents.vue';
 import { initializeTheme } from './portalThemeHelper.js';
+import { getLanguageDirection } from 'dashboard/components/widgets/conversation/advancedFilterItems/languages.js';
 
 export const getHeadingsfromTheArticle = () => {
   const rows = [];
@@ -58,17 +59,13 @@ export const openExternalLinksInNewTab = () => {
 
 export const InitializationHelpers = {
   navigateToLocalePage: () => {
-    const allLocaleSwitcher = document.querySelector('.locale-switcher');
+    document.addEventListener('change', e => {
+      const localeSwitcher = e.target.closest('.locale-switcher');
+      if (!localeSwitcher) return;
 
-    if (!allLocaleSwitcher) {
-      return false;
-    }
-
-    const { portalSlug } = allLocaleSwitcher.dataset;
-    allLocaleSwitcher.addEventListener('change', event => {
-      window.location = `/hc/${portalSlug}/${event.target.value}/`;
+      const { portalSlug } = localeSwitcher.dataset;
+      window.location.href = `/hc/${encodeURIComponent(portalSlug)}/${encodeURIComponent(localeSwitcher.value)}/`;
     });
-    return false;
   },
 
   initializeSearch: () => {
@@ -114,10 +111,22 @@ export const InitializationHelpers = {
     });
   },
 
+  setDirectionAttribute: () => {
+    const htmlElement = document.querySelector('html');
+    // If direction is already applied through props, do not apply again (iframe case)
+    const hasDirApplied = htmlElement.getAttribute('data-dir-applied');
+    if (!htmlElement || hasDirApplied) return;
+
+    const localeFromHtml = htmlElement.lang;
+    htmlElement.dir =
+      localeFromHtml && getLanguageDirection(localeFromHtml) ? 'rtl' : 'ltr';
+  },
+
   initializeThemesInPortal: initializeTheme,
 
   initialize: () => {
     openExternalLinksInNewTab();
+    InitializationHelpers.setDirectionAttribute();
     if (window.portalConfig.isPlainLayoutEnabled === 'true') {
       InitializationHelpers.appendPlainParamToURLs();
     } else {
diff --git a/app/javascript/portal/portalThemeHelper.js b/app/javascript/portal/portalThemeHelper.js
index b0c9eaca5..497182a83 100644
--- a/app/javascript/portal/portalThemeHelper.js
+++ b/app/javascript/portal/portalThemeHelper.js
@@ -1,16 +1,20 @@
 import { adjustColorForContrast } from '../shared/helpers/colorHelper.js';
 
+const getResolvedTheme = theme => {
+  // Helper to get resolved theme (handles 'system' -> 'dark'/'light')
+  if (theme === 'system') {
+    return window.matchMedia('(prefers-color-scheme: dark)').matches
+      ? 'dark'
+      : 'light';
+  }
+  return theme;
+};
+
 export const setPortalHoverColor = theme => {
   // This function is to set the hover color for the portal
-  if (theme === 'system') {
-    const prefersDarkMode = window.matchMedia(
-      '(prefers-color-scheme: dark)'
-    ).matches;
-    theme = prefersDarkMode ? 'dark' : 'light';
-  }
-
+  const resolvedTheme = getResolvedTheme(theme);
   const portalColor = window.portalConfig.portalColor;
-  const bgColor = theme === 'dark' ? '#151718' : 'white';
+  const bgColor = resolvedTheme === 'dark' ? '#151718' : 'white';
   const hoverColor = adjustColorForContrast(portalColor, bgColor);
 
   // Set hover color for border and text dynamically
@@ -36,67 +40,80 @@ export const removeQueryParamsFromUrl = (queryParam = 'theme') => {
 export const updateThemeInHeader = theme => {
   // This function is to update the theme selection in the header in real time
   const themeToggleButton = document.getElementById('toggle-appearance');
-
   if (!themeToggleButton) return;
-  const allElementInButton =
-    themeToggleButton.querySelectorAll('.theme-button');
 
-  if (!allElementInButton) return;
-  allElementInButton.forEach(button => {
-    button.classList.toggle('hidden', button.dataset.theme !== theme);
-    button.classList.toggle('flex', button.dataset.theme === theme);
+  const allThemeButtons = themeToggleButton.querySelectorAll('.theme-button');
+  if (!allThemeButtons.length) return;
+
+  allThemeButtons.forEach(button => {
+    const isActive = button.dataset.theme === theme;
+    button.classList.toggle('hidden', !isActive);
+    button.classList.toggle('flex', isActive);
   });
 };
 
 export const switchTheme = theme => {
+  // Update localStorage
   if (theme === 'system') {
     localStorage.removeItem('theme');
-    const prefersDarkMode = window.matchMedia(
-      '(prefers-color-scheme: dark)'
-    ).matches;
-    // remove this so that the system theme is used
-
-    document.documentElement.classList.remove('dark', 'light');
-    document.documentElement.classList.add(prefersDarkMode ? 'dark' : 'light');
   } else {
     localStorage.theme = theme;
-
-    document.documentElement.classList.remove('dark', 'light');
-    document.documentElement.classList.add(theme);
   }
 
+  const resolvedTheme = getResolvedTheme(theme);
+  document.documentElement.classList.remove('dark', 'light');
+  document.documentElement.classList.add(resolvedTheme);
+
   setPortalHoverColor(theme);
   updateThemeInHeader(theme);
   removeQueryParamsFromUrl();
-};
-
-export const initializeThemeSwitchButtons = () => {
-  const appearanceDropdown = document.getElementById('appearance-dropdown');
-  appearanceDropdown.dataset.currentTheme = localStorage.theme || 'system';
-
-  appearanceDropdown.addEventListener('click', event => {
-    const target = event.target.closest('button[data-theme]');
-
-    if (target) {
-      const { theme } = target.dataset;
-      // setting this data property will automatically toggle the checkmark using CSS
-      appearanceDropdown.dataset.currentTheme = theme;
-      switchTheme(theme);
-      // wait for a bit before hiding the dropdown
-      appearanceDropdown.style.display = 'none';
-    }
+  // Update both dropdown data attributes
+  document.querySelectorAll('.appearance-menu').forEach(menu => {
+    menu.dataset.currentTheme = theme;
   });
 };
 
-export const initializeToggleButton = () => {
-  const themeToggleButton = document.getElementById('toggle-appearance');
+export const initializeThemeHandlers = () => {
+  const toggle = document.getElementById('toggle-appearance');
+  const dropdown = document.getElementById('appearance-dropdown');
+  if (!toggle || !dropdown) return;
 
-  themeToggleButton?.addEventListener('click', () => {
-    const appearanceDropdown = document.getElementById('appearance-dropdown');
+  // Toggle appearance dropdown
+  toggle.addEventListener('click', e => {
+    e.stopPropagation();
+    dropdown.dataset.dropdownOpen = String(
+      dropdown.dataset.dropdownOpen !== 'true'
+    );
+  });
 
-    const isCurrentlyHidden = appearanceDropdown.style.display === 'none';
-    // Toggle the appearanceDropdown
-    appearanceDropdown.style.display = isCurrentlyHidden ? 'flex' : 'none';
+  document.addEventListener('click', ({ target }) => {
+    if (toggle.contains(target)) return;
+
+    const themeBtn = target.closest('.appearance-menu button[data-theme]');
+    const menu = themeBtn?.closest('.appearance-menu');
+
+    if (themeBtn && menu) {
+      switchTheme(themeBtn.dataset.theme);
+      menu.dataset.dropdownOpen = 'false';
+
+      if (menu.id === 'mobile-appearance-dropdown') {
+        // Set the mobile menu toggle to false after a delay to ensure the transition is completed
+        setTimeout(() => {
+          const mobileToggle = document.getElementById('mobile-menu-toggle');
+          if (mobileToggle) mobileToggle.checked = false;
+        }, 300);
+      }
+
+      return;
+    }
+
+    // Close the desktop appearance dropdown if clicked outside
+    if (
+      dropdown.dataset.dropdownOpen === 'true' &&
+      !dropdown.contains(target)
+    ) {
+      dropdown.dataset.dropdownOpen = 'false';
+    }
   });
 };
 
@@ -114,13 +131,12 @@ export const initializeTheme = () => {
   if (window.portalConfig.isPlainLayoutEnabled === 'true') return;
   // start with updating the theme in the header, this will set the current theme on the button
   // and set the hover color at the start of init, this is set again when the theme is switched
-  setPortalHoverColor(localStorage.theme || 'system');
+  switchTheme(localStorage.theme || 'system');
+
   window.updateThemeInHeader = updateThemeInHeader;
-  updateThemeInHeader(localStorage.theme || 'system');
 
   // add the event listeners for the dropdown toggle and theme buttons
-  initializeToggleButton();
-  initializeThemeSwitchButtons();
+  initializeThemeHandlers();
 
   // add the media query listener to update the theme when the system theme changes
   initializeMediaQueryListener();
diff --git a/app/javascript/portal/specs/portal.spec.js b/app/javascript/portal/specs/portal.spec.js
index 5205c5d45..c3577ec3b 100644
--- a/app/javascript/portal/specs/portal.spec.js
+++ b/app/javascript/portal/specs/portal.spec.js
@@ -29,22 +29,21 @@ describe('InitializationHelpers.navigateToLocalePage', () => {
     delete global.window;
   });
 
-  it('should return false if .locale-switcher is not found', () => {
+  it('sets up document event listener regardless of locale-switcher existence', () => {
     document.querySelector('.locale-switcher').remove();
-    const result = InitializationHelpers.navigateToLocalePage();
-    expect(result).toBe(false);
+    const documentSpy = vi.spyOn(document, 'addEventListener');
+    InitializationHelpers.navigateToLocalePage();
+    expect(documentSpy).toHaveBeenCalledWith('change', expect.any(Function));
+    documentSpy.mockRestore();
   });
 
-  it('should add change event listener to .locale-switcher', () => {
-    const localeSwitcher = document.querySelector('.locale-switcher');
-    const addEventListenerSpy = vi.spyOn(localeSwitcher, 'addEventListener');
+  it('adds document-level event listener to handle locale switching', () => {
+    const documentSpy = vi.spyOn(document, 'addEventListener');
 
     InitializationHelpers.navigateToLocalePage();
 
-    expect(addEventListenerSpy).toHaveBeenCalledWith(
-      'change',
-      expect.any(Function)
-    );
+    expect(documentSpy).toHaveBeenCalledWith('change', expect.any(Function));
+    documentSpy.mockRestore();
   });
 });
 
diff --git a/app/javascript/portal/specs/portalTheme.spec.js b/app/javascript/portal/specs/portalTheme.spec.js
index e87999242..d936996b5 100644
--- a/app/javascript/portal/specs/portalTheme.spec.js
+++ b/app/javascript/portal/specs/portalTheme.spec.js
@@ -3,8 +3,7 @@ import {
   removeQueryParamsFromUrl,
   updateThemeInHeader,
   switchTheme,
-  initializeThemeSwitchButtons,
-  initializeToggleButton,
+  initializeThemeHandlers,
   initializeMediaQueryListener,
   initializeTheme,
 } from '../portalThemeHelper.js';
@@ -21,6 +20,7 @@ describe('portalThemeHelper', () => {
 
     appearanceDropdown = document.createElement('div');
     appearanceDropdown.id = 'appearance-dropdown';
+    appearanceDropdown.classList.add('appearance-menu');
     document.body.appendChild(appearanceDropdown);
 
     window.matchMedia = vi.fn().mockImplementation(query => ({
@@ -142,7 +142,7 @@ describe('portalThemeHelper', () => {
     });
   });
 
-  describe('#initializeThemeSwitchButtons', () => {
+  describe('#initializeThemeHandlers', () => {
     beforeEach(() => {
       appearanceDropdown.innerHTML = `
         <button data-theme="light"><span class="check-mark-icon light-theme"></span></button>
@@ -153,43 +153,58 @@ describe('portalThemeHelper', () => {
 
     it('does nothing if the appearance dropdown is not found', () => {
       appearanceDropdown.remove();
-      expect(appearanceDropdown.dataset.currentTheme).toBeUndefined();
-    });
-    it('should set current theme to system if no theme in localStorage', () => {
-      localStorage.removeItem('theme');
-      initializeThemeSwitchButtons();
-      expect(appearanceDropdown.dataset.currentTheme).toBe('system');
+      expect(() => initializeThemeHandlers()).not.toThrow();
     });
 
-    it('sets the current theme to the light theme', () => {
-      localStorage.theme = 'light';
-      appearanceDropdown.dataset.currentTheme = 'light';
-      initializeThemeSwitchButtons();
+    it('should handle theme button clicks', () => {
+      initializeThemeHandlers();
+
+      // Simulate clicking a theme button
+      const lightButton = appearanceDropdown.querySelector(
+        'button[data-theme="light"]'
+      );
+      const clickEvent = new Event('click', { bubbles: true });
+      Object.defineProperty(clickEvent, 'target', {
+        value: lightButton,
+        enumerable: true,
+      });
+
+      document.dispatchEvent(clickEvent);
+
+      expect(localStorage.theme).toBe('light');
       expect(appearanceDropdown.dataset.currentTheme).toBe('light');
     });
 
-    it('sets the current theme to the dark theme', () => {
-      localStorage.theme = 'dark';
-      appearanceDropdown.dataset.currentTheme = 'dark';
-      initializeThemeSwitchButtons();
-      expect(appearanceDropdown.dataset.currentTheme).toBe('dark');
-    });
-  });
+    it('should toggle dropdown visibility on toggle button click', () => {
+      initializeThemeHandlers();
 
-  describe('#initializeToggleButton', () => {
-    it('does nothing if the theme toggle button is not found', () => {
-      themeToggleButton.remove();
-      initializeToggleButton();
-      expect(appearanceDropdown.style.display).toBe('');
+      // Initially closed
+      expect(appearanceDropdown.dataset.dropdownOpen).toBeUndefined();
+
+      // Click to open
+      themeToggleButton.click();
+      expect(appearanceDropdown.dataset.dropdownOpen).toBe('true');
+
+      // Click to close
+      themeToggleButton.click();
+      expect(appearanceDropdown.dataset.dropdownOpen).toBe('false');
     });
 
-    it('toggles the appearance dropdown show/hide', () => {
-      themeToggleButton.click();
-      appearanceDropdown.style.display = 'flex';
-      expect(appearanceDropdown.style.display).toBe('flex');
-      themeToggleButton.click();
-      appearanceDropdown.style.display = 'none';
-      expect(appearanceDropdown.style.display).toBe('none');
+    it('should close dropdown when clicking outside', () => {
+      initializeThemeHandlers();
+
+      // Open dropdown
+      appearanceDropdown.dataset.dropdownOpen = 'true';
+
+      // Click outside
+      const outsideClick = new Event('click', { bubbles: true });
+      Object.defineProperty(outsideClick, 'target', {
+        value: document.body,
+        enumerable: true,
+      });
+      document.dispatchEvent(outsideClick);
+
+      expect(appearanceDropdown.dataset.dropdownOpen).toBe('false');
     });
   });
 
diff --git a/app/javascript/shared/components/IframeLoader.vue b/app/javascript/shared/components/IframeLoader.vue
index b3c91b8f0..0a99816b4 100644
--- a/app/javascript/shared/components/IframeLoader.vue
+++ b/app/javascript/shared/components/IframeLoader.vue
@@ -1,64 +1,56 @@
-<script>
+<script setup>
+import { ref, useTemplateRef, computed, watch } from 'vue';
+import { useI18n } from 'vue-i18n';
 import ArticleSkeletonLoader from 'shared/components/ArticleSkeletonLoader.vue';
 
-export default {
-  name: 'IframeLoader',
-  components: {
-    ArticleSkeletonLoader,
+const props = defineProps({
+  url: {
+    type: String,
+    default: '',
   },
-  props: {
-    url: {
-      type: String,
-      default: '',
-    },
-    isRtl: {
-      type: Boolean,
-      default: false,
-    },
+  isRtl: {
+    type: Boolean,
+    default: false,
   },
-  data() {
-    return {
-      isLoading: true,
-      showEmptyState: !this.url,
-    };
+  isDirApplied: {
+    type: Boolean,
+    default: false,
   },
-  watch: {
-    isRtl: {
-      immediate: true,
-      handler(value) {
-        this.$nextTick(() => {
-          const iframeElement = this.$el.querySelector('iframe');
-          if (iframeElement) {
-            iframeElement.onload = () => {
-              try {
-                const iframeDocument =
-                  iframeElement.contentDocument ||
-                  (iframeElement.contentWindow &&
-                    iframeElement.contentWindow.document);
+});
 
-                if (iframeDocument) {
-                  iframeDocument.documentElement.dir = value ? 'rtl' : 'ltr';
-                }
-              } catch (e) {
-                // error
-              }
-            };
-          }
-        });
-      },
-    },
-  },
-  methods: {
-    handleIframeLoad() {
-      // Once loaded, the loading state is hidden
-      this.isLoading = false;
-    },
-    handleIframeError() {
-      // Hide the loading state and show the empty state when an error occurs
-      this.isLoading = false;
-      this.showEmptyState = true;
-    },
-  },
+const { t } = useI18n();
+
+const iframe = useTemplateRef('iframe');
+const isLoading = ref(true);
+const showEmptyState = ref(!props.url);
+
+const direction = computed(() => (props.isRtl ? 'rtl' : 'ltr'));
+
+const applyDirection = () => {
+  if (!iframe.value) return;
+  if (!props.isDirApplied) return; // If direction is already applied through props, do not apply again (iframe case)
+  try {
+    const doc =
+      iframe.value.contentDocument || iframe.value.contentWindow?.document;
+    if (doc?.documentElement) {
+      doc.documentElement.dir = direction.value;
+      doc.documentElement.setAttribute('data-dir-applied', 'true');
+    }
+  } catch (e) {
+    // error
+  }
+};
+
+watch(() => props.isRtl, applyDirection);
+
+const handleIframeLoad = () => {
+  isLoading.value = false;
+  applyDirection();
+};
+
+const handleIframeError = () => {
+  isLoading.value = false;
+  showEmptyState.value = true;
 };
 </script>
 
@@ -66,6 +58,7 @@ export default {
   <div class="relative overflow-hidden pb-1/2 h-full">
     <iframe
       v-if="url"
+      ref="iframe"
       :src="url"
       class="absolute w-full h-full top-0 left-0"
       @load="handleIframeLoad"
@@ -79,7 +72,7 @@ export default {
       v-if="showEmptyState"
       class="absolute w-full h-full top-0 left-0 flex justify-center items-center"
     >
-      <p>{{ $t('PORTAL.IFRAME_ERROR') }}</p>
+      <p>{{ t('PORTAL.IFRAME_ERROR') }}</p>
     </div>
   </div>
 </template>
diff --git a/app/javascript/shared/helpers/portalHelper.js b/app/javascript/shared/helpers/portalHelper.js
new file mode 100644
index 000000000..a9e92a92a
--- /dev/null
+++ b/app/javascript/shared/helpers/portalHelper.js
@@ -0,0 +1,40 @@
+/**
+ * Determine the best-matching locale from the list of locales allowed by the portal.
+ *
+ * The matching happens in the following order:
+ * 1. Exact match – the visitor-selected locale equals one in the `allowedLocales` list
+ *    (e.g., `fr` ➜ `fr`).
+ * 2. Base language match – the base part of a compound locale (before the underscore)
+ *    matches (e.g., `fr_CA` ➜ `fr`).
+ * 3. Variant match – when the base language is selected but a regional variant exists
+ *    in the portal list (e.g., `fr` ➜ `fr_BE`).
+ *
+ * If none of these rules find a match, the function returns `null`,
+ * Don't show popular articles if locale doesn't match with allowed locales
+ *
+ * @export
+ * @param {string} selectedLocale The locale selected by the visitor (e.g., `fr_CA`).
+ * @param {string[]} allowedLocales Array of locales enabled for the portal.
+ * @returns {(string|null)} A locale string that should be used, or `null` if no suitable match.
+ */
+export const getMatchingLocale = (selectedLocale = '', allowedLocales = []) => {
+  // Ensure inputs are valid
+  if (
+    !selectedLocale ||
+    !Array.isArray(allowedLocales) ||
+    !allowedLocales.length
+  ) {
+    return null;
+  }
+
+  const [lang] = selectedLocale.split('_');
+
+  const priorityMatches = [
+    selectedLocale, // exact match
+    lang, // base language match
+    allowedLocales.find(l => l.startsWith(`${lang}_`)), // first variant match
+  ];
+
+  // Return the first match that exists in the allowed list, or null
+  return priorityMatches.find(l => l && allowedLocales.includes(l)) ?? null;
+};
diff --git a/app/javascript/shared/helpers/specs/portalHelper.spec.js b/app/javascript/shared/helpers/specs/portalHelper.spec.js
new file mode 100644
index 000000000..e79c9a3d9
--- /dev/null
+++ b/app/javascript/shared/helpers/specs/portalHelper.spec.js
@@ -0,0 +1,28 @@
+import { getMatchingLocale } from 'shared/helpers/portalHelper';
+
+describe('portalHelper - getMatchingLocale', () => {
+  it('returns exact match when present', () => {
+    const result = getMatchingLocale('fr', ['en', 'fr']);
+    expect(result).toBe('fr');
+  });
+
+  it('returns base language match when exact variant not present', () => {
+    const result = getMatchingLocale('fr_CA', ['en', 'fr']);
+    expect(result).toBe('fr');
+  });
+
+  it('returns variant match when base language not present', () => {
+    const result = getMatchingLocale('fr', ['en', 'fr_BE']);
+    expect(result).toBe('fr_BE');
+  });
+
+  it('returns null when no match found', () => {
+    const result = getMatchingLocale('de', ['en', 'fr']);
+    expect(result).toBeNull();
+  });
+
+  it('returns null for invalid inputs', () => {
+    expect(getMatchingLocale('', [])).toBeNull();
+    expect(getMatchingLocale(null, null)).toBeNull();
+  });
+});
diff --git a/app/javascript/shared/mixins/inboxMixin.js b/app/javascript/shared/mixins/inboxMixin.js
index 273e9f8b4..bf8ec492b 100644
--- a/app/javascript/shared/mixins/inboxMixin.js
+++ b/app/javascript/shared/mixins/inboxMixin.js
@@ -63,6 +63,9 @@ export default {
     isATelegramChannel() {
       return this.channelType === INBOX_TYPES.TELEGRAM;
     },
+    isAVoiceChannel() {
+      return this.channelType === INBOX_TYPES.VOICE;
+    },
     isATwilioSMSChannel() {
       const { medium: medium = '' } = this.inbox;
       return this.isATwilioChannel && medium === 'sms';
diff --git a/app/javascript/widget/components/ChatHeaderExpanded.vue b/app/javascript/widget/components/ChatHeaderExpanded.vue
index f0f4ea53f..6d8ac4a96 100755
--- a/app/javascript/widget/components/ChatHeaderExpanded.vue
+++ b/app/javascript/widget/components/ChatHeaderExpanded.vue
@@ -1,6 +1,7 @@
 <script setup>
 import HeaderActions from './HeaderActions.vue';
 import { computed } from 'vue';
+import { useMessageFormatter } from 'shared/composables/useMessageFormatter';
 
 const props = defineProps({
   avatarUrl: {
@@ -21,6 +22,8 @@ const props = defineProps({
   },
 });
 
+const { formatMessage } = useMessageFormatter();
+
 const containerClasses = computed(() => [
   props.avatarUrl ? 'justify-between' : 'justify-end',
 ]);
@@ -47,8 +50,8 @@ const containerClasses = computed(() => [
       class="mt-4 text-2xl mb-1.5 font-medium text-n-slate-12"
     />
     <p
-      v-dompurify-html="introBody"
-      class="text-lg leading-normal text-n-slate-11"
+      v-dompurify-html="formatMessage(introBody)"
+      class="text-lg leading-normal text-n-slate-11 [&_a]:underline"
     />
   </header>
 </template>
diff --git a/app/javascript/widget/components/pageComponents/Home/Article/ArticleContainer.vue b/app/javascript/widget/components/pageComponents/Home/Article/ArticleContainer.vue
index 1d5fdc99d..e093d4316 100644
--- a/app/javascript/widget/components/pageComponents/Home/Article/ArticleContainer.vue
+++ b/app/javascript/widget/components/pageComponents/Home/Article/ArticleContainer.vue
@@ -7,6 +7,7 @@ import { useRouter } from 'vue-router';
 import { useStore } from 'dashboard/composables/store';
 import { useMapGetter } from 'dashboard/composables/store.js';
 import { useDarkMode } from 'widget/composables/useDarkMode';
+import { getMatchingLocale } from 'shared/helpers/portalHelper';
 
 const store = useStore();
 const router = useRouter();
@@ -20,17 +21,8 @@ const articleUiFlags = useMapGetter('article/uiFlags');
 
 const locale = computed(() => {
   const { locale: selectedLocale } = i18n;
-  const {
-    allowed_locales: allowedLocales,
-    default_locale: defaultLocale = 'en',
-  } = portal.value.config;
-  // IMPORTANT: Variation strict locale matching, Follow iso_639_1_code
-  // If the exact match of a locale is available in the list of portal locales, return it
-  // Else return the default locale. Eg: `es` will not work if `es_ES` is available in the list
-  if (allowedLocales.includes(selectedLocale)) {
-    return locale;
-  }
-  return defaultLocale;
+  const { allowed_locales: allowedLocales } = portal.value.config;
+  return getMatchingLocale(selectedLocale.value, allowedLocales);
 });
 
 const fetchArticles = () => {
@@ -46,6 +38,7 @@ const openArticleInArticleViewer = link => {
   const params = new URLSearchParams({
     show_plain_layout: 'true',
     theme: prefersDarkMode.value ? 'dark' : 'light',
+    ...(locale.value && { locale: locale.value }),
   });
 
   // Combine link with query parameters
@@ -64,7 +57,8 @@ const hasArticles = computed(
   () =>
     !articleUiFlags.value.isFetching &&
     !articleUiFlags.value.isError &&
-    !!popularArticles.value.length
+    !!popularArticles.value.length &&
+    !!locale.value
 );
 onMounted(() => fetchArticles());
 </script>
diff --git a/app/javascript/widget/store/modules/articles.js b/app/javascript/widget/store/modules/articles.js
index 27faa297b..2ad6ae1dd 100644
--- a/app/javascript/widget/store/modules/articles.js
+++ b/app/javascript/widget/store/modules/articles.js
@@ -23,6 +23,7 @@ export const actions = {
     commit('setError', false);
 
     try {
+      if (!locale) return;
       const cachedData = getFromCache(`${CACHE_KEY_PREFIX}${slug}_${locale}`);
       if (cachedData) {
         commit('setArticles', cachedData);
diff --git a/app/javascript/widget/views/ArticleViewer.vue b/app/javascript/widget/views/ArticleViewer.vue
index d3e1f9437..9289d0546 100644
--- a/app/javascript/widget/views/ArticleViewer.vue
+++ b/app/javascript/widget/views/ArticleViewer.vue
@@ -1,24 +1,16 @@
 <script>
 import IframeLoader from 'shared/components/IframeLoader.vue';
-import { getLanguageDirection } from 'dashboard/components/widgets/conversation/advancedFilterItems/languages';
 
 export default {
   name: 'ArticleViewer',
   components: {
     IframeLoader,
   },
-  computed: {
-    isRTL() {
-      return this.$root.$i18n.locale
-        ? getLanguageDirection(this.$root.$i18n.locale)
-        : false;
-    },
-  },
 };
 </script>
 
 <template>
   <div class="bg-white h-full">
-    <IframeLoader :url="$route.query.link" :is-rtl="isRTL" />
+    <IframeLoader :url="$route.query.link" />
   </div>
 </template>
diff --git a/app/jobs/conversations/resolution_job.rb b/app/jobs/conversations/resolution_job.rb
index 37a9d834c..d8f34f755 100644
--- a/app/jobs/conversations/resolution_job.rb
+++ b/app/jobs/conversations/resolution_job.rb
@@ -8,6 +8,7 @@ class Conversations::ResolutionJob < ApplicationJob
       # send message from bot that conversation has been resolved
       # do this is account.auto_resolve_message is set
       ::MessageTemplates::Template::AutoResolve.new(conversation: conversation).perform if account.auto_resolve_message.present?
+      conversation.add_labels(account.auto_resolve_label) if account.auto_resolve_label.present?
       conversation.toggle_status
     end
   end
diff --git a/app/jobs/webhooks/telegram_events_job.rb b/app/jobs/webhooks/telegram_events_job.rb
index 4f16c401d..ae5488203 100644
--- a/app/jobs/webhooks/telegram_events_job.rb
+++ b/app/jobs/webhooks/telegram_events_job.rb
@@ -35,7 +35,7 @@ class Webhooks::TelegramEventsJob < ApplicationJob
   def process_event_params(channel, params)
     return unless params[:telegram]
 
-    if params.dig(:telegram, :edited_message).present?
+    if params.dig(:telegram, :edited_message).present? || params.dig(:telegram, :edited_business_message).present?
       Telegram::UpdateMessageService.new(inbox: channel.inbox, params: params['telegram'].with_indifferent_access).perform
     else
       Telegram::IncomingMessageService.new(inbox: channel.inbox, params: params['telegram'].with_indifferent_access).perform
diff --git a/app/listeners/csat_survey_listener.rb b/app/listeners/csat_survey_listener.rb
index abc366400..82cf09497 100644
--- a/app/listeners/csat_survey_listener.rb
+++ b/app/listeners/csat_survey_listener.rb
@@ -1,4 +1,12 @@
 class CsatSurveyListener < BaseListener
+  def conversation_status_changed(event)
+    conversation = extract_conversation_and_account(event)[0]
+
+    return unless conversation.resolved?
+
+    CsatSurveyService.new(conversation: conversation).perform
+  end
+
   def message_updated(event)
     message = extract_message_and_account(event)[0]
     return unless message.input_csat?
diff --git a/app/mailers/agent_notifications/conversation_notifications_mailer.rb b/app/mailers/agent_notifications/conversation_notifications_mailer.rb
index a728bbbc6..8bf27220e 100644
--- a/app/mailers/agent_notifications/conversation_notifications_mailer.rb
+++ b/app/mailers/agent_notifications/conversation_notifications_mailer.rb
@@ -4,7 +4,8 @@ class AgentNotifications::ConversationNotificationsMailer < ApplicationMailer
 
     @agent = agent
     @conversation = conversation
-    subject = "#{@agent.available_name}, A new conversation [ID - #{@conversation.display_id}] has been created in #{@conversation.inbox&.name}."
+    inbox_name = @conversation.inbox&.sanitized_name
+    subject = "#{@agent.available_name}, A new conversation [ID - #{@conversation.display_id}] has been created in #{inbox_name}."
     @action_url = app_account_conversation_url(account_id: @conversation.account_id, id: @conversation.display_id)
     send_mail_with_liquid(to: @agent.email, subject: subject) and return
   end
diff --git a/app/mailers/conversation_reply_mailer.rb b/app/mailers/conversation_reply_mailer.rb
index cba95cb69..ba46a5fed 100644
--- a/app/mailers/conversation_reply_mailer.rb
+++ b/app/mailers/conversation_reply_mailer.rb
@@ -104,7 +104,7 @@ class ConversationReplyMailer < ApplicationMailer
   end
 
   def business_name
-    @inbox.business_name || @inbox.name
+    @inbox.business_name || @inbox.sanitized_name
   end
 
   def from_email
diff --git a/app/models/account.rb b/app/models/account.rb
index fb156511b..f8eb998f0 100644
--- a/app/models/account.rb
+++ b/app/models/account.rb
@@ -35,7 +35,9 @@ class Account < ApplicationRecord
       {
         'auto_resolve_after': { 'type': %w[integer null], 'minimum': 10, 'maximum': 1_439_856 },
         'auto_resolve_message': { 'type': %w[string null] },
-        'auto_resolve_ignore_waiting': { 'type': %w[boolean null] }
+        'auto_resolve_ignore_waiting': { 'type': %w[boolean null] },
+        'audio_transcriptions': { 'type': %w[boolean null] },
+        'auto_resolve_label': { 'type': %w[string null] }
       },
     'required': [],
     'additionalProperties': true
@@ -52,6 +54,7 @@ class Account < ApplicationRecord
                  attribute_resolver: ->(record) { record.settings }
 
   store_accessor :settings, :auto_resolve_after, :auto_resolve_message, :auto_resolve_ignore_waiting
+  store_accessor :settings, :audio_transcriptions, :auto_resolve_label
 
   has_many :account_users, dependent: :destroy_async
   has_many :agent_bot_inboxes, dependent: :destroy_async
diff --git a/app/models/article.rb b/app/models/article.rb
index 14450b574..b03c9ecde 100644
--- a/app/models/article.rb
+++ b/app/models/article.rb
@@ -76,18 +76,24 @@ class Article < ApplicationRecord
   scope :order_by_views, -> { reorder(views: :desc) }
 
   # TODO: if text search slows down https://www.postgresql.org/docs/current/textsearch-features.html#TEXTSEARCH-UPDATE-TRIGGERS
+  # - the A, B and C are for weightage. See: https://github.com/Casecommons/pg_search#weighting
+  # - the normalization is for ensuring the long articles that mention the search term too many times are not ranked higher.
+  #   it divides rank by log(document_length) to prevent longer articles from ranking higher just due to sizeSee: https://github.com/Casecommons/pg_search#normalization
+  # - the ranking is to ensure that articles with higher weightage are ranked higher
   pg_search_scope(
     :text_search,
-    against: %i[
-      title
-      description
-      content
-    ],
+    against: {
+      title: 'A',
+      description: 'B',
+      content: 'C'
+    },
     using: {
       tsearch: {
-        prefix: true
+        prefix: true,
+        normalization: 2
       }
-    }
+    },
+    ranked_by: ':tsearch'
   )
 
   def self.search(params)
diff --git a/app/models/attachment.rb b/app/models/attachment.rb
index 0bfd9a978..fd114c38c 100644
--- a/app/models/attachment.rb
+++ b/app/models/attachment.rb
@@ -44,11 +44,8 @@ class Attachment < ApplicationRecord
 
   def push_event_data
     return unless file_type
-    return base_data.merge(location_metadata) if file_type.to_sym == :location
-    return base_data.merge(fallback_data) if file_type.to_sym == :fallback
-    return base_data.merge(contact_metadata) if file_type.to_sym == :contact
 
-    base_data.merge(file_metadata)
+    base_data.merge(metadata_for_file_type)
   end
 
   # NOTE: the URl returned does a 301 redirect to the actual file
@@ -76,6 +73,30 @@ class Attachment < ApplicationRecord
 
   private
 
+  def metadata_for_file_type
+    case file_type.to_sym
+    when :location
+      location_metadata
+    when :fallback
+      fallback_data
+    when :contact
+      contact_metadata
+    when :audio
+      audio_metadata
+    else
+      file_metadata
+    end
+  end
+
+  def audio_metadata
+    audio_file_data = base_data.merge(file_metadata)
+    audio_file_data.merge(
+      {
+        transcribed_text: meta&.[]('transcribed_text') || ''
+      }
+    )
+  end
+
   def file_metadata
     metadata = {
       extension: extension,
@@ -149,3 +170,5 @@ class Attachment < ApplicationRecord
     file_content_type.start_with?('image/', 'video/', 'audio/')
   end
 end
+
+Attachment.include_mod_with('Concerns::Attachment')
diff --git a/app/models/channel/sms.rb b/app/models/channel/sms.rb
index ab04f55f0..db4da3237 100644
--- a/app/models/channel/sms.rb
+++ b/app/models/channel/sms.rb
@@ -34,7 +34,7 @@ class Channel::Sms < ApplicationRecord
   end
 
   def send_message(contact_number, message)
-    body = message_body(contact_number, message.content)
+    body = message_body(contact_number, message.outgoing_content)
     body['media'] = message.attachments.map(&:download_url) if message.attachments.present?
 
     send_to_bandwidth(body, message)
diff --git a/app/models/channel/telegram.rb b/app/models/channel/telegram.rb
index 7c09fe284..b00897614 100644
--- a/app/models/channel/telegram.rb
+++ b/app/models/channel/telegram.rb
@@ -33,7 +33,7 @@ class Channel::Telegram < ApplicationRecord
   end
 
   def send_message_on_telegram(message)
-    message_id = send_message(message) if message.content.present?
+    message_id = send_message(message) if message.outgoing_content.present?
     message_id = Telegram::SendAttachmentsService.new(message: message).perform if message.attachments.present?
     message_id
   end
@@ -69,6 +69,10 @@ class Channel::Telegram < ApplicationRecord
     message.conversation[:additional_attributes]['chat_id']
   end
 
+  def business_connection_id(message)
+    message.conversation[:additional_attributes]['business_connection_id']
+  end
+
   def reply_to_message_id(message)
     message.content_attributes['in_reply_to_external_id']
   end
@@ -95,7 +99,13 @@ class Channel::Telegram < ApplicationRecord
   end
 
   def send_message(message)
-    response = message_request(chat_id(message), message.content, reply_markup(message), reply_to_message_id(message))
+    response = message_request(
+      chat_id(message),
+      message.outgoing_content,
+      reply_markup(message),
+      reply_to_message_id(message),
+      business_connection_id: business_connection_id(message)
+    )
     process_error(message, response)
     response.parsed_response['result']['message_id'] if response.success?
   end
@@ -131,9 +141,12 @@ class Channel::Telegram < ApplicationRecord
     stripped_html.gsub('&lt;br&gt;', "\n")
   end
 
-  def message_request(chat_id, text, reply_markup = nil, reply_to_message_id = nil)
+  def message_request(chat_id, text, reply_markup = nil, reply_to_message_id = nil, business_connection_id: nil)
     text_payload = convert_markdown_to_telegram_html(text)
 
+    business_body = {}
+    business_body[:business_connection_id] = business_connection_id if business_connection_id
+
     HTTParty.post("#{telegram_api_url}/sendMessage",
                   body: {
                     chat_id: chat_id,
@@ -141,6 +154,6 @@ class Channel::Telegram < ApplicationRecord
                     reply_markup: reply_markup,
                     parse_mode: 'HTML',
                     reply_to_message_id: reply_to_message_id
-                  })
+                  }.merge(business_body))
   end
 end
diff --git a/app/models/conversation.rb b/app/models/conversation.rb
index 3f1a20037..922118b09 100644
--- a/app/models/conversation.rb
+++ b/app/models/conversation.rb
@@ -305,5 +305,6 @@ class Conversation < ApplicationRecord
   end
 end
 
+Conversation.include_mod_with('Audit::Conversation')
 Conversation.include_mod_with('Concerns::Conversation')
 Conversation.prepend_mod_with('Conversation')
diff --git a/app/models/inbox.rb b/app/models/inbox.rb
index f1343a352..69996707b 100644
--- a/app/models/inbox.rb
+++ b/app/models/inbox.rb
@@ -47,8 +47,6 @@ class Inbox < ApplicationRecord
 
   # Not allowing characters:
   validates :name, presence: true
-  validates :name, if: :check_channel_type?, format: { with: %r{^^\b[^/\\<>@]*\b$}, multiline: true,
-                                                       message: I18n.t('errors.inboxes.validations.name') }
   validates :account_id, presence: true
   validates :timezone, inclusion: { in: TZInfo::Timezone.all_identifiers }
   validates :out_of_office_message, length: { maximum: Limits::OUT_OF_OFFICE_MESSAGE_MAX_LENGTH }
@@ -99,6 +97,16 @@ class Inbox < ApplicationRecord
     update_account_cache
   end
 
+  # Sanitizes inbox name for balanced email provider compatibility
+  # ALLOWS: /'._- and Unicode letters/numbers/emojis
+  # REMOVES: Forbidden chars (\<>@") + spam-trigger symbols (!#$%&*+=?^`{|}~)
+  def sanitized_name
+    return default_name_for_blank_name if name.blank?
+
+    sanitized = apply_sanitization_rules(name)
+    sanitized.blank? && email? ? display_name_from_email : sanitized
+  end
+
   def sms?
     channel_type == 'Channel::Sms'
   end
@@ -178,6 +186,22 @@ class Inbox < ApplicationRecord
 
   private
 
+  def default_name_for_blank_name
+    email? ? display_name_from_email : ''
+  end
+
+  def apply_sanitization_rules(name)
+    name.gsub(/[\\<>@"!#$%&*+=?^`{|}~]/, '')            # Remove forbidden chars
+        .gsub(/[\x00-\x1F\x7F]/, ' ')                   # Replace control chars with spaces
+        .gsub(/\A[[:punct:]]+|[[:punct:]]+\z/, '')      # Remove leading/trailing punctuation
+        .gsub(/\s+/, ' ')                               # Normalize spaces
+        .strip
+  end
+
+  def display_name_from_email
+    channel.email.split('@').first.parameterize.titleize
+  end
+
   def dispatch_create_event
     return if ENV['ENABLE_INBOX_EVENTS'].blank?
 
diff --git a/app/models/message.rb b/app/models/message.rb
index a952e0265..e7c4e9b6c 100644
--- a/app/models/message.rb
+++ b/app/models/message.rb
@@ -181,17 +181,9 @@ class Message < ApplicationRecord
     data
   end
 
-  def content
-    # move this to a presenter
-    return self[:content] if !input_csat? || inbox.web_widget?
-
-    survey_link = "#{ENV.fetch('FRONTEND_URL', nil)}/survey/responses/#{conversation.uuid}"
-
-    if inbox.csat_config&.dig('message').present?
-      "#{inbox.csat_config['message']} #{survey_link}"
-    else
-      I18n.t('conversations.survey.response', link: survey_link)
-    end
+  # Method to get content with survey URL for outgoing channel delivery
+  def outgoing_content
+    MessageContentPresenter.new(self).outgoing_content
   end
 
   def email_notifiable_message?
@@ -224,6 +216,11 @@ class Message < ApplicationRecord
     save!
   end
 
+  def send_update_event
+    Rails.configuration.dispatcher.dispatch(MESSAGE_UPDATED, Time.zone.now, message: self, performed_by: Current.executed_by,
+                                                                            previous_changes: previous_changes)
+  end
+
   private
 
   def prevent_message_flooding
@@ -313,8 +310,7 @@ class Message < ApplicationRecord
     # we want to skip the update event if the message is not updated
     return if previous_changes.blank?
 
-    Rails.configuration.dispatcher.dispatch(MESSAGE_UPDATED, Time.zone.now, message: self, performed_by: Current.executed_by,
-                                                                            previous_changes: previous_changes)
+    send_update_event
   end
 
   def send_reply
diff --git a/app/policies/conversation_policy.rb b/app/policies/conversation_policy.rb
index 133cb3b02..931e17435 100644
--- a/app/policies/conversation_policy.rb
+++ b/app/policies/conversation_policy.rb
@@ -2,4 +2,8 @@ class ConversationPolicy < ApplicationPolicy
   def index?
     true
   end
+
+  def destroy?
+    @account_user&.administrator?
+  end
 end
diff --git a/app/presenters/message_content_presenter.rb b/app/presenters/message_content_presenter.rb
new file mode 100644
index 000000000..461dc8b88
--- /dev/null
+++ b/app/presenters/message_content_presenter.rb
@@ -0,0 +1,20 @@
+class MessageContentPresenter < SimpleDelegator
+  def outgoing_content
+    return content unless should_append_survey_link?
+
+    survey_link = survey_url(conversation.uuid)
+    custom_message = inbox.csat_config&.dig('message')
+
+    custom_message.present? ? "#{custom_message} #{survey_link}" : I18n.t('conversations.survey.response', link: survey_link)
+  end
+
+  private
+
+  def should_append_survey_link?
+    input_csat? && !inbox.web_widget?
+  end
+
+  def survey_url(conversation_uuid)
+    "#{ENV.fetch('FRONTEND_URL', nil)}/survey/responses/#{conversation_uuid}"
+  end
+end
\ No newline at end of file
diff --git a/app/services/csat_survey_service.rb b/app/services/csat_survey_service.rb
new file mode 100644
index 000000000..15d63722c
--- /dev/null
+++ b/app/services/csat_survey_service.rb
@@ -0,0 +1,48 @@
+class CsatSurveyService
+  pattr_initialize [:conversation!]
+
+  def perform
+    return unless should_send_csat_survey?
+
+    if within_messaging_window?
+      ::MessageTemplates::Template::CsatSurvey.new(conversation: conversation).perform
+    else
+      create_csat_not_sent_activity_message
+    end
+  end
+
+  private
+
+  delegate :inbox, :contact, to: :conversation
+
+  def should_send_csat_survey?
+    conversation_allows_csat? && csat_enabled? && !csat_already_sent?
+  end
+
+  def conversation_allows_csat?
+    conversation.resolved? && !conversation.tweet?
+  end
+
+  def csat_enabled?
+    inbox.csat_survey_enabled?
+  end
+
+  def csat_already_sent?
+    conversation.messages.where(content_type: :input_csat).present?
+  end
+
+  def within_messaging_window?
+    conversation.can_reply?
+  end
+
+  def create_csat_not_sent_activity_message
+    content = I18n.t('conversations.activity.csat.not_sent_due_to_messaging_window')
+    activity_message_params = {
+      account_id: conversation.account_id,
+      inbox_id: conversation.inbox_id,
+      message_type: :activity,
+      content: content
+    }
+    ::Conversations::ActivityMessageJob.perform_later(conversation, activity_message_params) if content
+  end
+end
diff --git a/app/services/facebook/send_on_facebook_service.rb b/app/services/facebook/send_on_facebook_service.rb
index 5e9212edd..ed3b7e4ab 100644
--- a/app/services/facebook/send_on_facebook_service.rb
+++ b/app/services/facebook/send_on_facebook_service.rb
@@ -47,12 +47,29 @@ class Facebook::SendOnFacebookService < Base::SendOnChannelService
   def fb_text_message_params
     {
       recipient: { id: contact.get_source_id(inbox.id) },
-      message: { text: message.content },
+      message: fb_text_message_payload,
       messaging_type: 'MESSAGE_TAG',
       tag: 'ACCOUNT_UPDATE'
     }
   end
 
+  def fb_text_message_payload
+    if message.content_type == 'input_select' && message.content_attributes['items'].any?
+      {
+        text: message.content,
+        quick_replies: message.content_attributes['items'].map do |item|
+          {
+            content_type: 'text',
+            payload: item['title'],
+            title: item['title']
+          }
+        end
+      }
+    else
+      { text: message.outgoing_content }
+    end
+  end
+
   def external_error(response)
     # https://developers.facebook.com/docs/graph-api/guides/error-handling/
     error_message = response['error']['message']
diff --git a/app/services/instagram/base_send_service.rb b/app/services/instagram/base_send_service.rb
index ff5f9216e..9b156932c 100644
--- a/app/services/instagram/base_send_service.rb
+++ b/app/services/instagram/base_send_service.rb
@@ -30,7 +30,7 @@ class Instagram::BaseSendService < Base::SendOnChannelService
     params = {
       recipient: { id: contact.get_source_id(inbox.id) },
       message: {
-        text: message.content
+        text: message.outgoing_content
       }
     }
 
diff --git a/app/services/instagram/messenger/message_text.rb b/app/services/instagram/messenger/message_text.rb
index 0028a15d6..ed544263e 100644
--- a/app/services/instagram/messenger/message_text.rb
+++ b/app/services/instagram/messenger/message_text.rb
@@ -24,6 +24,15 @@ class Instagram::Messenger::MessageText < Instagram::BaseMessageText
   end
 
   def handle_client_error(error)
+    # Handle error code 230: User consent is required to access user profile
+    # This typically occurs when the connected Instagram account attempts to send a message to a user
+    # who has never messaged this Instagram account before.
+    # We can safely ignore this error as per Facebook documentation.
+    if error.message.include?('230')
+      Rails.logger.warn error
+      return
+    end
+
     Rails.logger.warn("[FacebookUserFetchClientError]: account_id #{@inbox.account_id} inbox_id #{@inbox.id}")
     Rails.logger.warn("[FacebookUserFetchClientError]: #{error.message}")
     ChatwootExceptionTracker.new(error, account: @inbox.account).capture_exception
diff --git a/app/services/line/send_on_line_service.rb b/app/services/line/send_on_line_service.rb
index 03ebe0ab7..a5467ebbf 100644
--- a/app/services/line/send_on_line_service.rb
+++ b/app/services/line/send_on_line_service.rb
@@ -22,6 +22,14 @@ class Line::SendOnLineService < Base::SendOnChannelService
   end
 
   def build_payload
+    if message.content_type == 'input_select' && message.content_attributes['items'].any?
+      build_input_select_payload
+    else
+      build_text_payload
+    end
+  end
+
+  def build_text_payload
     if message.content && message.attachments.any?
       [text_message, *attachments]
     elsif message.content.nil? && message.attachments.any?
@@ -48,10 +56,47 @@ class Line::SendOnLineService < Base::SendOnChannelService
   def text_message
     {
       type: 'text',
-      text: message.content
+      text: message.outgoing_content
     }
   end
 
+  # https://developers.line.biz/en/reference/messaging-api/#flex-message
+  def build_input_select_payload
+    {
+      type: 'flex',
+      altText: message.content,
+      contents: {
+        type: 'bubble',
+        body: {
+          type: 'box',
+          layout: 'vertical',
+          contents: [
+            {
+              type: 'text',
+              text: message.content
+            },
+            *input_select_to_button
+          ]
+        }
+      }
+    }
+  end
+
+  def input_select_to_button
+    message.content_attributes['items'].map do |item|
+      {
+        type: 'button',
+        style: 'link',
+        height: 'sm',
+        action: {
+          type: 'message',
+          label: item['title'],
+          text: item['value']
+        }
+      }
+    end
+  end
+
   # https://developers.line.biz/en/reference/messaging-api/#error-responses
   def external_error(error)
     # Message containing information about the error. See https://developers.line.biz/en/reference/messaging-api/#error-messages
diff --git a/app/services/linear/activity_message_service.rb b/app/services/linear/activity_message_service.rb
new file mode 100644
index 000000000..671031f37
--- /dev/null
+++ b/app/services/linear/activity_message_service.rb
@@ -0,0 +1,41 @@
+class Linear::ActivityMessageService
+  attr_reader :conversation, :action_type, :issue_data, :user
+
+  def initialize(conversation:, action_type:, user:, issue_data: {})
+    @conversation = conversation
+    @action_type = action_type
+    @issue_data = issue_data
+    @user = user
+  end
+
+  def perform
+    return unless conversation && issue_data[:id] && user
+
+    content = generate_activity_content
+    return unless content
+
+    ::Conversations::ActivityMessageJob.perform_later(conversation, activity_message_params(content))
+  end
+
+  private
+
+  def generate_activity_content
+    case action_type.to_sym
+    when :issue_created
+      I18n.t('conversations.activity.linear.issue_created', user_name: user.name, issue_id: issue_data[:id])
+    when :issue_linked
+      I18n.t('conversations.activity.linear.issue_linked', user_name: user.name, issue_id: issue_data[:id])
+    when :issue_unlinked
+      I18n.t('conversations.activity.linear.issue_unlinked', user_name: user.name, issue_id: issue_data[:id])
+    end
+  end
+
+  def activity_message_params(content)
+    {
+      account_id: conversation.account_id,
+      inbox_id: conversation.inbox_id,
+      message_type: :activity,
+      content: content
+    }
+  end
+end
diff --git a/app/services/liquid/campaign_template_service.rb b/app/services/liquid/campaign_template_service.rb
new file mode 100644
index 000000000..db273087d
--- /dev/null
+++ b/app/services/liquid/campaign_template_service.rb
@@ -0,0 +1,26 @@
+class Liquid::CampaignTemplateService
+  pattr_initialize [:campaign!, :contact!]
+
+  def call(message)
+    process_liquid_in_content(message_drops, message)
+  end
+
+  private
+
+  def message_drops
+    {
+      'contact' => ContactDrop.new(contact),
+      'agent' => UserDrop.new(campaign.sender),
+      'inbox' => InboxDrop.new(campaign.inbox),
+      'account' => AccountDrop.new(campaign.account)
+    }
+  end
+
+  def process_liquid_in_content(drops, message)
+    message = message.gsub(/`(.*?)`/m, '{% raw %}`\\1`{% endraw %}')
+    template = Liquid::Template.parse(message)
+    template.render(drops)
+  rescue Liquid::Error
+    message
+  end
+end
diff --git a/app/services/llm_formatter/conversation_llm_formatter.rb b/app/services/llm_formatter/conversation_llm_formatter.rb
index 1444d75c1..8654e0adf 100644
--- a/app/services/llm_formatter/conversation_llm_formatter.rb
+++ b/app/services/llm_formatter/conversation_llm_formatter.rb
@@ -5,22 +5,34 @@ class LlmFormatter::ConversationLlmFormatter < LlmFormatter::DefaultLlmFormatter
     sections << "Channel: #{@record.inbox.channel.name}"
     sections << 'Message History:'
     sections << if @record.messages.any?
-                  build_messages
+                  build_messages(config)
                 else
                   'No messages in this conversation'
                 end
 
     sections << "Contact Details: #{@record.contact.to_llm_text}" if config[:include_contact_details]
+
+    attributes = build_attributes
+    if attributes.present?
+      sections << 'Conversation Attributes:'
+      sections << attributes
+    end
+
     sections.join("\n")
   end
 
   private
 
-  def build_messages
+  def build_messages(config = {})
     return "No messages in this conversation\n" if @record.messages.empty?
 
     message_text = ''
-    @record.messages.chat.order(created_at: :asc).each do |message|
+    messages = @record.messages.where.not(message_type: :activity).order(created_at: :asc)
+
+    messages.each do |message|
+      # Skip private messages unless explicitly included in config
+      next if message.private? && !config[:include_private_messages]
+
       message_text << format_message(message)
     end
     message_text
@@ -28,6 +40,14 @@ class LlmFormatter::ConversationLlmFormatter < LlmFormatter::DefaultLlmFormatter
 
   def format_message(message)
     sender = message.message_type == 'incoming' ? 'User' : 'Support agent'
+    sender = "[Private Note] #{sender}" if message.private?
     "#{sender}: #{message.content}\n"
   end
+
+  def build_attributes
+    attributes = @record.account.custom_attribute_definitions.with_attribute_model('conversation_attribute').map do |attribute|
+      "#{attribute.attribute_display_name}: #{@record.custom_attributes[attribute.attribute_key]}"
+    end
+    attributes.join("\n")
+  end
 end
diff --git a/app/services/message_templates/hook_execution_service.rb b/app/services/message_templates/hook_execution_service.rb
index a8a4c4318..7da475af3 100644
--- a/app/services/message_templates/hook_execution_service.rb
+++ b/app/services/message_templates/hook_execution_service.rb
@@ -17,7 +17,6 @@ class MessageTemplates::HookExecutionService
     ::MessageTemplates::Template::OutOfOffice.new(conversation: conversation).perform if should_send_out_of_office_message?
     ::MessageTemplates::Template::Greeting.new(conversation: conversation).perform if should_send_greeting?
     ::MessageTemplates::Template::EmailCollect.new(conversation: conversation).perform if inbox.enable_email_collect && should_send_email_collect?
-    ::MessageTemplates::Template::CsatSurvey.new(conversation: conversation).perform if should_send_csat_survey?
   end
 
   def should_send_out_of_office_message?
@@ -55,23 +54,5 @@ class MessageTemplates::HookExecutionService
   def contact_has_email?
     contact.email
   end
-
-  def csat_enabled_conversation?
-    return false unless conversation.resolved?
-    # should not sent since the link will be public
-    return false if conversation.tweet?
-    return false unless inbox.csat_survey_enabled?
-
-    true
-  end
-
-  def should_send_csat_survey?
-    return unless csat_enabled_conversation?
-
-    # only send CSAT once in a conversation
-    return if conversation.messages.where(content_type: :input_csat).present?
-
-    true
-  end
 end
 MessageTemplates::HookExecutionService.prepend_mod_with('MessageTemplates::HookExecutionService')
diff --git a/app/services/message_templates/template/auto_resolve.rb b/app/services/message_templates/template/auto_resolve.rb
index c70ab9ad2..1b3dfa5c2 100644
--- a/app/services/message_templates/template/auto_resolve.rb
+++ b/app/services/message_templates/template/auto_resolve.rb
@@ -4,8 +4,10 @@ class MessageTemplates::Template::AutoResolve
   def perform
     return if conversation.account.auto_resolve_message.blank?
 
-    ActiveRecord::Base.transaction do
+    if within_messaging_window?
       conversation.messages.create!(auto_resolve_message_params)
+    else
+      create_auto_resolve_not_sent_activity_message
     end
   end
 
@@ -14,6 +16,21 @@ class MessageTemplates::Template::AutoResolve
   delegate :contact, :account, to: :conversation
   delegate :inbox, to: :message
 
+  def within_messaging_window?
+    conversation.can_reply?
+  end
+
+  def create_auto_resolve_not_sent_activity_message
+    content = I18n.t('conversations.activity.auto_resolve.not_sent_due_to_messaging_window')
+    activity_message_params = {
+      account_id: conversation.account_id,
+      inbox_id: conversation.inbox_id,
+      message_type: :activity,
+      content: content
+    }
+    ::Conversations::ActivityMessageJob.perform_later(conversation, activity_message_params) if content
+  end
+
   def auto_resolve_message_params
     {
       account_id: @conversation.account_id,
diff --git a/app/services/search_service.rb b/app/services/search_service.rb
index 40d862b19..7fce0a7dd 100644
--- a/app/services/search_service.rb
+++ b/app/services/search_service.rb
@@ -96,7 +96,6 @@ class SearchService
   def filter_articles
     @articles = current_account.articles
                                .text_search(search_query)
-                               .reorder('updated_at DESC')
                                .page(params[:page])
                                .per(15)
   end
diff --git a/app/services/sms/oneoff_sms_campaign_service.rb b/app/services/sms/oneoff_sms_campaign_service.rb
index 73a101d24..22d38ac20 100644
--- a/app/services/sms/oneoff_sms_campaign_service.rb
+++ b/app/services/sms/oneoff_sms_campaign_service.rb
@@ -22,7 +22,8 @@ class Sms::OneoffSmsCampaignService
     campaign.account.contacts.tagged_with(audience_labels, any: true).each do |contact|
       next if contact.phone_number.blank?
 
-      send_message(to: contact.phone_number, content: campaign.message)
+      content = Liquid::CampaignTemplateService.new(campaign: campaign, contact: contact).call(campaign.message)
+      send_message(to: contact.phone_number, content: content)
     end
   end
 
diff --git a/app/services/telegram/incoming_message_service.rb b/app/services/telegram/incoming_message_service.rb
index e337a03f6..6eeb192f2 100644
--- a/app/services/telegram/incoming_message_service.rb
+++ b/app/services/telegram/incoming_message_service.rb
@@ -8,17 +8,25 @@ class Telegram::IncomingMessageService
 
   def perform
     # chatwoot doesn't support group conversations at the moment
+    transform_business_message!
     return unless private_message?
 
     set_contact
     update_contact_avatar
     set_conversation
+    # TODO: Since the recent Telegram Business update, we need to explicitly mark messages as read using an additional request.
+    # Otherwise, the client will see their messages as unread.
+    # Chatwoot defines a 'read' status in its enum but does not currently update this status for Telegram conversations.
+    # We have two options:
+    # 1. Send the read request to Telegram here, immediately when the message is created.
+    # 2. Properly update the read status in the Chatwoot UI and trigger the Telegram request when the agent actually reads the message.
+    # See: https://core.telegram.org/bots/api#readbusinessmessage
     @message = @conversation.messages.build(
       content: telegram_params_message_content,
       account_id: @inbox.account_id,
       inbox_id: @inbox.id,
-      message_type: :incoming,
-      sender: @contact,
+      message_type: message_type,
+      sender: message_sender,
       content_attributes: telegram_params_content_attributes,
       source_id: telegram_params_message_id.to_s
     )
@@ -36,6 +44,11 @@ class Telegram::IncomingMessageService
       contact_attributes: contact_attributes
     ).perform
 
+    # TODO: Should we update contact_attributes when the user changes their first or last name?
+    # In business chats, when our Telegram bot initiates the conversation,
+    # the message does not include a language code.
+    # This is critical for AI assistants and translation plugins.
+
     @contact_inbox = contact_inbox
     @contact = contact_inbox.contact
   end
@@ -89,18 +102,39 @@ class Telegram::IncomingMessageService
 
   def conversation_additional_attributes
     {
-      chat_id: telegram_params_chat_id
+      chat_id: telegram_params_chat_id,
+      business_connection_id: telegram_params_business_connection_id
     }
   end
 
+  def message_type
+    business_message_outgoing? ? :outgoing : :incoming
+  end
+
+  def message_sender
+    business_message_outgoing? ? nil : @contact
+  end
+
   def file_content_type
-    return :image if params[:message][:photo].present? || params.dig(:message, :sticker, :thumb).present?
-    return :audio if params[:message][:voice].present? || params[:message][:audio].present?
-    return :video if params[:message][:video].present?
+    return :image if image_message?
+    return :audio if audio_message?
+    return :video if video_message?
 
     file_type(params[:message][:document][:mime_type])
   end
 
+  def image_message?
+    params[:message][:photo].present? || params.dig(:message, :sticker, :thumb).present?
+  end
+
+  def audio_message?
+    params[:message][:voice].present? || params[:message][:audio].present?
+  end
+
+  def video_message?
+    params[:message][:video].present? || params[:message][:video_note].present?
+  end
+
   def attach_files
     return unless file
 
@@ -174,6 +208,13 @@ class Telegram::IncomingMessageService
   end
 
   def visual_media_params
-    params[:message][:photo].presence&.last || params.dig(:message, :sticker, :thumb).presence || params[:message][:video].presence
+    params[:message][:photo].presence&.last ||
+      params.dig(:message, :sticker, :thumb).presence ||
+      params[:message][:video].presence ||
+      params[:message][:video_note].presence
+  end
+
+  def transform_business_message!
+    params[:message] = params[:business_message] if params[:business_message] && !params[:message]
   end
 end
diff --git a/app/services/telegram/param_helpers.rb b/app/services/telegram/param_helpers.rb
index 6201fa0f3..7bbec9264 100644
--- a/app/services/telegram/param_helpers.rb
+++ b/app/services/telegram/param_helpers.rb
@@ -13,6 +13,17 @@ module Telegram::ParamHelpers
     {}
   end
 
+  def business_message?
+    telegram_params_business_connection_id.present?
+  end
+
+  # In business bot mode we will receive messages from our telegram.
+  # This is our messages posted via telegram client.
+  # Such messages should be outgoing (from us to client)
+  def business_message_outgoing?
+    business_message? && telegram_params_base_object[:chat][:id] != telegram_params_base_object[:from][:id]
+  end
+
   def message_params?
     params[:message].present?
   end
@@ -29,24 +40,34 @@ module Telegram::ParamHelpers
     end
   end
 
+  def contact_params
+    if business_message_outgoing?
+      telegram_params_base_object[:chat]
+    else
+      telegram_params_base_object[:from]
+    end
+  end
+
   def telegram_params_from_id
+    return telegram_params_base_object[:chat][:id] if business_message?
+
     telegram_params_base_object[:from][:id]
   end
 
   def telegram_params_first_name
-    telegram_params_base_object[:from][:first_name]
+    contact_params[:first_name]
   end
 
   def telegram_params_last_name
-    telegram_params_base_object[:from][:last_name]
+    contact_params[:last_name]
   end
 
   def telegram_params_username
-    telegram_params_base_object[:from][:username]
+    contact_params[:username]
   end
 
   def telegram_params_language_code
-    telegram_params_base_object[:from][:language_code]
+    contact_params[:language_code]
   end
 
   def telegram_params_chat_id
@@ -57,6 +78,14 @@ module Telegram::ParamHelpers
     end
   end
 
+  def telegram_params_business_connection_id
+    if callback_query_params?
+      params[:callback_query][:message][:business_connection_id]
+    else
+      telegram_params_base_object[:business_connection_id]
+    end
+  end
+
   def telegram_params_message_content
     if callback_query_params?
       params[:callback_query][:data]
diff --git a/app/services/telegram/send_attachments_service.rb b/app/services/telegram/send_attachments_service.rb
index 2f69026b2..e214fe78f 100644
--- a/app/services/telegram/send_attachments_service.rb
+++ b/app/services/telegram/send_attachments_service.rb
@@ -71,6 +71,7 @@ class Telegram::SendAttachmentsService
     HTTParty.post("#{channel.telegram_api_url}/sendMediaGroup",
                   body: {
                     chat_id: chat_id,
+                    **business_connection_body,
                     media: attachments.map { |hash| hash.except(:attachment) }.to_json,
                     reply_to_message_id: reply_to_message_id
                   })
@@ -108,6 +109,7 @@ class Telegram::SendAttachmentsService
       HTTParty.post("#{channel.telegram_api_url}/sendDocument",
                     body: {
                       chat_id: chat_id,
+                      **business_connection_body,
                       document: file,
                       reply_to_message_id: reply_to_message_id
                     },
@@ -135,4 +137,14 @@ class Telegram::SendAttachmentsService
   def channel
     @channel ||= message.inbox.channel
   end
+
+  def business_connection_id
+    @business_connection_id ||= channel.business_connection_id(message)
+  end
+
+  def business_connection_body
+    body = {}
+    body[:business_connection_id] = business_connection_id if business_connection_id
+    body
+  end
 end
diff --git a/app/services/telegram/update_message_service.rb b/app/services/telegram/update_message_service.rb
index d76be5a3f..109d73ff8 100644
--- a/app/services/telegram/update_message_service.rb
+++ b/app/services/telegram/update_message_service.rb
@@ -5,6 +5,7 @@ class Telegram::UpdateMessageService
   pattr_initialize [:inbox!, :params!]
 
   def perform
+    transform_business_message!
     find_contact_inbox
     find_conversation
     find_message
@@ -36,4 +37,8 @@ class Telegram::UpdateMessageService
       @message.update!(content: edited_message[:caption])
     end
   end
+
+  def transform_business_message!
+    params[:edited_message] = params[:edited_business_message] if params[:edited_business_message].present?
+  end
 end
diff --git a/app/services/twilio/oneoff_sms_campaign_service.rb b/app/services/twilio/oneoff_sms_campaign_service.rb
index c16ec87b9..e99df36cc 100644
--- a/app/services/twilio/oneoff_sms_campaign_service.rb
+++ b/app/services/twilio/oneoff_sms_campaign_service.rb
@@ -22,7 +22,8 @@ class Twilio::OneoffSmsCampaignService
     campaign.account.contacts.tagged_with(audience_labels, any: true).each do |contact|
       next if contact.phone_number.blank?
 
-      channel.send_message(to: contact.phone_number, body: campaign.message)
+      content = Liquid::CampaignTemplateService.new(campaign: campaign, contact: contact).call(campaign.message)
+      channel.send_message(to: contact.phone_number, body: content)
     end
   end
 end
diff --git a/app/services/twilio/send_on_twilio_service.rb b/app/services/twilio/send_on_twilio_service.rb
index 5bd262759..950880f08 100644
--- a/app/services/twilio/send_on_twilio_service.rb
+++ b/app/services/twilio/send_on_twilio_service.rb
@@ -16,7 +16,7 @@ class Twilio::SendOnTwilioService < Base::SendOnChannelService
 
   def message_params
     {
-      body: message.content,
+      body: message.outgoing_content,
       to: contact_inbox.source_id,
       media_url: attachments
     }
diff --git a/app/services/twitter/send_on_twitter_service.rb b/app/services/twitter/send_on_twitter_service.rb
index 76ee29dbc..83086bd12 100644
--- a/app/services/twitter/send_on_twitter_service.rb
+++ b/app/services/twitter/send_on_twitter_service.rb
@@ -37,7 +37,7 @@ class Twitter::SendOnTwitterService < Base::SendOnChannelService
   def send_direct_message
     twitter_client.send_direct_message(
       recipient_id: contact_inbox.source_id,
-      message: message.content
+      message: message.outgoing_content
     )
   end
 
@@ -52,7 +52,7 @@ class Twitter::SendOnTwitterService < Base::SendOnChannelService
   def send_tweet_reply
     response = twitter_client.send_tweet_reply(
       reply_to_tweet_id: reply_to_message.source_id,
-      tweet: "#{screen_name} #{message.content}"
+      tweet: "#{screen_name} #{message.outgoing_content}"
     )
     if response.status == '200'
       tweet_data = response.body
diff --git a/app/services/whatsapp/providers/base_service.rb b/app/services/whatsapp/providers/base_service.rb
index 55714ba4d..97665f7ef 100644
--- a/app/services/whatsapp/providers/base_service.rb
+++ b/app/services/whatsapp/providers/base_service.rb
@@ -93,14 +93,14 @@ class Whatsapp::Providers::BaseService
   def create_button_payload(message)
     buttons = create_buttons(message.content_attributes['items'])
     json_hash = { 'buttons' => buttons }
-    create_payload('button', message.content, JSON.generate(json_hash))
+    create_payload('button', message.outgoing_content, JSON.generate(json_hash))
   end
 
   def create_list_payload(message)
     rows = create_rows(message.content_attributes['items'])
     section1 = { 'rows' => rows }
     sections = [section1]
-    json_hash = { :button => 'Choose an item', 'sections' => sections }
-    create_payload('list', message.content, JSON.generate(json_hash))
+    json_hash = { :button => I18n.t('conversations.messages.whatsapp.list_button_label'), 'sections' => sections }
+    create_payload('list', message.outgoing_content, JSON.generate(json_hash))
   end
 end
diff --git a/app/services/whatsapp/providers/whatsapp_360_dialog_service.rb b/app/services/whatsapp/providers/whatsapp_360_dialog_service.rb
index 61cdeebf1..6e393f9f5 100644
--- a/app/services/whatsapp/providers/whatsapp_360_dialog_service.rb
+++ b/app/services/whatsapp/providers/whatsapp_360_dialog_service.rb
@@ -63,7 +63,7 @@ class Whatsapp::Providers::Whatsapp360DialogService < Whatsapp::Providers::BaseS
       headers: api_headers,
       body: {
         to: phone_number,
-        text: { body: message.content },
+        text: { body: message.outgoing_content },
         type: 'text'
       }.to_json
     )
@@ -77,7 +77,7 @@ class Whatsapp::Providers::Whatsapp360DialogService < Whatsapp::Providers::BaseS
     type_content = {
       'link': attachment.download_url
     }
-    type_content['caption'] = message.content unless %w[audio sticker].include?(type)
+    type_content['caption'] = message.outgoing_content unless %w[audio sticker].include?(type)
     type_content['filename'] = attachment.file.filename if type == 'document'
 
     response = HTTParty.post(
diff --git a/app/services/whatsapp/providers/whatsapp_cloud_service.rb b/app/services/whatsapp/providers/whatsapp_cloud_service.rb
index ec2275920..1620e4e42 100644
--- a/app/services/whatsapp/providers/whatsapp_cloud_service.rb
+++ b/app/services/whatsapp/providers/whatsapp_cloud_service.rb
@@ -82,7 +82,7 @@ class Whatsapp::Providers::WhatsappCloudService < Whatsapp::Providers::BaseServi
         messaging_product: 'whatsapp',
         context: whatsapp_reply_context(message),
         to: phone_number,
-        text: { body: message.content },
+        text: { body: message.outgoing_content },
         type: 'text'
       }.to_json
     )
@@ -96,7 +96,7 @@ class Whatsapp::Providers::WhatsappCloudService < Whatsapp::Providers::BaseServi
     type_content = {
       'link': attachment.download_url
     }
-    type_content['caption'] = message.content unless %w[audio sticker].include?(type)
+    type_content['caption'] = message.outgoing_content unless %w[audio sticker].include?(type)
     type_content['filename'] = attachment.file.filename if type == 'document'
     response = HTTParty.post(
       "#{phone_id_path}/messages",
diff --git a/app/services/whatsapp/send_on_whatsapp_service.rb b/app/services/whatsapp/send_on_whatsapp_service.rb
index 186c8b2ae..61b78f892 100644
--- a/app/services/whatsapp/send_on_whatsapp_service.rb
+++ b/app/services/whatsapp/send_on_whatsapp_service.rb
@@ -61,7 +61,7 @@ class Whatsapp::SendOnWhatsappService < Base::SendOnChannelService
     return if body_object.blank?
 
     template_match_regex = build_template_match_regex(body_object['text'])
-    message.content.match(template_match_regex)
+    message.outgoing_content.match(template_match_regex)
   end
 
   def build_template_match_regex(template_text)
diff --git a/app/views/api/v2/accounts/reports/labels.csv.erb b/app/views/api/v2/accounts/reports/labels.csv.erb
index fdf578415..a9d420155 100644
--- a/app/views/api/v2/accounts/reports/labels.csv.erb
+++ b/app/views/api/v2/accounts/reports/labels.csv.erb
@@ -4,7 +4,9 @@
     I18n.t('reports.label_csv.label_title'),
     I18n.t('reports.label_csv.conversations_count'),
     I18n.t('reports.label_csv.avg_first_response_time'),
-    I18n.t('reports.label_csv.avg_resolution_time')
+    I18n.t('reports.label_csv.avg_resolution_time'),
+    I18n.t('reports.label_csv.avg_reply_time'),
+    I18n.t('reports.label_csv.resolution_count'),
   ]
 %>
 <%= CSVSafe.generate_line headers -%>
diff --git a/app/views/fields/secret_field/_index.html.erb b/app/views/fields/secret_field/_index.html.erb
index d6518673f..3a0026c7c 100644
--- a/app/views/fields/secret_field/_index.html.erb
+++ b/app/views/fields/secret_field/_index.html.erb
@@ -3,7 +3,7 @@
 %>
 <%= javascript_include_tag "secretField" %>
 <div data-secret-text="<%= field.data %>" class="cell-data__secret-field">
-  <span data-secret-masked="true">••••••••••</span>
+  <span data-secret-masked="true"></span>
   <button onclick="toggleSecretField(event)" data-secret-toggler>
     <svg width="20" height="20">
       <use xlink:href="#eye-show" />
diff --git a/app/views/fields/secret_field/_show.html.erb b/app/views/fields/secret_field/_show.html.erb
index 6b5d6059b..cc0ec2e1d 100644
--- a/app/views/fields/secret_field/_show.html.erb
+++ b/app/views/fields/secret_field/_show.html.erb
@@ -4,7 +4,7 @@
 <%= javascript_include_tag "secretField" %>
 
 <div data-secret-text="<%= field.data %>" class="cell-data__secret-field">
-  <span data-secret-masked="true">••••••••••</span>
+  <span data-secret-masked="true"></span>
   <button onclick="toggleSecretField(event)" data-secret-toggler>
     <svg width="20" height="20">
       <use xlink:href="#eye-show" />
diff --git a/app/views/icons/_close.html.erb b/app/views/icons/_close.html.erb
new file mode 100644
index 000000000..43be0c5aa
--- /dev/null
+++ b/app/views/icons/_close.html.erb
@@ -0,0 +1,3 @@
+<svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24">
+    <path fill="none" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M18 6L6 18M6 6l12 12"/>
+</svg>
diff --git a/app/views/icons/_hamburger.html.erb b/app/views/icons/_hamburger.html.erb
new file mode 100644
index 000000000..e9dbed962
--- /dev/null
+++ b/app/views/icons/_hamburger.html.erb
@@ -0,0 +1,3 @@
+<svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24">
+    <path fill="none" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M4 12h16M4 6h16M4 18h16"/>
+</svg>
diff --git a/app/views/layouts/portal.html.erb b/app/views/layouts/portal.html.erb
index 6ed0c8201..72b086d4b 100644
--- a/app/views/layouts/portal.html.erb
+++ b/app/views/layouts/portal.html.erb
@@ -24,12 +24,9 @@ By default, it renders:
     <%= vite_client_tag %>
     <%= vite_javascript_tag 'portal' %>
     <style>
-      #appearance-dropdown[data-current-theme="system"] .check-mark-icon.light-theme,
-      #appearance-dropdown[data-current-theme="system"] .check-mark-icon.dark-theme,
-      #appearance-dropdown[data-current-theme="dark"] .check-mark-icon.light-theme,
-      #appearance-dropdown[data-current-theme="dark"] .check-mark-icon.system-theme,
-      #appearance-dropdown[data-current-theme="light"] .check-mark-icon.dark-theme,
-      #appearance-dropdown[data-current-theme="light"] .check-mark-icon.system-theme {
+      .appearance-menu[data-current-theme="system"] .check-mark-icon:is(.light-theme, .dark-theme),
+      .appearance-menu[data-current-theme="dark"] .check-mark-icon:is(.light-theme, .system-theme),
+      .appearance-menu[data-current-theme="light"] .check-mark-icon:is(.dark-theme, .system-theme) {
         display: none;
       }
     </style>
diff --git a/app/views/mailers/administrator_notifications/account_compliance_mailer/account_deleted.liquid b/app/views/mailers/administrator_notifications/account_compliance_mailer/account_deleted.liquid
index 636a5daa2..2e49a7830 100644
--- a/app/views/mailers/administrator_notifications/account_compliance_mailer/account_deleted.liquid
+++ b/app/views/mailers/administrator_notifications/account_compliance_mailer/account_deleted.liquid
@@ -6,8 +6,8 @@
   <strong>Chatwoot Installation:</strong> {{ meta.instance_url }}<br>
   <strong>Account ID:</strong> {{ meta.account_id }}<br>
   <strong>Account Name:</strong> {{ meta.account_name }}<br>
+  <strong>Deletion due at:</strong> {{ meta.marked_for_deletion_at }}<br>
   <strong>Deleted At:</strong> {{ meta.deleted_at }}<br>
-  <strong>Marked for Deletion at:</strong> {{ meta.marked_for_deletion_at }}<br>
   <strong>Deletion Reason:</strong> {{ meta.deletion_reason }}
 </p>
 
diff --git a/app/views/mailers/conversation_reply_mailer/email_reply.html.erb b/app/views/mailers/conversation_reply_mailer/email_reply.html.erb
index 319ba4b4e..feb5dff96 100644
--- a/app/views/mailers/conversation_reply_mailer/email_reply.html.erb
+++ b/app/views/mailers/conversation_reply_mailer/email_reply.html.erb
@@ -1,5 +1,5 @@
 <% if @message.content %>
-  <%= ChatwootMarkdownRenderer.new(@message.content).render_message %>
+  <%= ChatwootMarkdownRenderer.new(@message.outgoing_content).render_message %>
 <% end %>
 <% if @large_attachments.present? %>
   <p>Attachments:</p>
diff --git a/app/views/public/api/v1/portals/_authors.html.erb b/app/views/public/api/v1/portals/_authors.html.erb
index 18abf92b2..07c5c2c3c 100644
--- a/app/views/public/api/v1/portals/_authors.html.erb
+++ b/app/views/public/api/v1/portals/_authors.html.erb
@@ -1,10 +1,10 @@
 <% author_count = category.articles.published.order(position: :asc).map(&:author).uniq.size %>
 <% if author_count > 0 %>
   <div class="flex flex-row items-center gap-1">
-    <div class="flex flex-row items-center -space-x-2">
-        <% category.articles.published.order(position: :asc).map(&:author).uniq.take(3).each do |author| %>
-          <%= render "public/api/v1/portals/thumbnail", author: author, size: 5 %>
-        <% end %>
+    <div class="flex items-center ltr:flex-row rtl:flex-row-reverse -space-x-2">
+      <% category.articles.published.order(position: :asc).map(&:author).uniq.take(3).each do |author| %>
+        <%= render "public/api/v1/portals/thumbnail", author: author, size: 5 %>
+      <% end %>
     </div>
 
     <% first_author = category.articles.published.order(position: :asc).map(&:author).uniq.first&.name || '' %>
diff --git a/app/views/public/api/v1/portals/_header.html.erb b/app/views/public/api/v1/portals/_header.html.erb
index 544fa1ba8..ae1162e05 100644
--- a/app/views/public/api/v1/portals/_header.html.erb
+++ b/app/views/public/api/v1/portals/_header.html.erb
@@ -1,18 +1,18 @@
 <header class="sticky top-0 z-50 w-full bg-white shadow-sm dark:bg-slate-900">
-  <nav class="flex max-w-5xl px-4 mx-auto md:px-8" aria-label="Top">
+  <nav class="hidden sm:flex max-w-5xl px-4 mx-auto md:px-8" aria-label="Top">
     <div class="flex items-center w-full py-5 overflow-hidden">
-      <a href="<%= generate_home_link(@portal.slug, @portal.config['default_locale'] || params[:locale], @theme_from_params, @is_plain_layout_enabled) %>" class="flex items-center h-10 text-lg font-semibold text-slate-900 dark:text-white">
+      <a href="<%= generate_home_link(@portal.slug, @portal.config['default_locale'] || params[:locale], @theme_from_params, @is_plain_layout_enabled) %>" class="flex items-center min-w-0 h-10">
         <% if @portal.logo.present? %>
-          <img src="<%= url_for(@portal.logo) %>" class="w-auto h-10 mr-2" />
+          <img src="<%= url_for(@portal.logo) %>" class="w-auto h-10 ltr:mr-2 rtl:ml-2" draggable="false" />
         <% end %>
-        <%= @portal.name %>
+        <span class="text-lg font-semibold text-slate-900 truncate dark:text-white <%= @portal.logo.present? ? 'hidden lg:block' : 'hidden sm:block' %>"><%= @portal.name %></span>
       </a>
     </div>
 
     <%# Go to homepage link section %>
     <div class="flex items-center justify-between gap-2 sm:gap-5">
       <% if @portal.homepage_link %>
-        <div class="hidden px-1 py-2 ml-8 cursor-pointer border-l-1 border-slate-50 dark:border-slate-800 md:block">
+        <div class="px-1 py-2 ltr:ml-8 rtl:mr-8 cursor-pointer block">
           <div class="flex-grow flex-shrink-0">
             <a id="header-action-button" target="_blank" rel="noopener noreferrer nofollow" href="<%= @portal.homepage_link %>" class="flex flex-row items-center gap-1 text-sm font-medium whitespace-nowrap text-slate-800 dark:text-slate-100 stroke-slate-700 dark:stroke-slate-200">
               <%= render partial: 'icons/redirect' %>
@@ -42,8 +42,12 @@
           </div>
         </button>
         <%# Appearance dropdown section %>
-        <div id="appearance-dropdown" data-current-theme="<%= @theme_from_params %>" class="absolute flex-col w-32 h-auto bg-white border border-solid rounded dark:bg-slate-900 top-9 right-1 border-slate-100 dark:border-slate-800" aria-hidden="true" style="display: none;" data-dropdown="appearance-dropdown">
-          <button id="toggle-theme-button" data-theme="system" class="flex flex-row items-center justify-between gap-1 px-2 py-2 border-b border-solid border-slate-100 dark:border-slate-800 stroke-slate-700 dark:stroke-slate-200 text-slate-800 dark:text-slate-100">
+        <div id="appearance-dropdown" 
+             data-current-theme="<%= @theme_from_params %>" 
+             class="appearance-menu absolute hidden flex-col w-32 h-auto bg-white border border-solid rounded dark:bg-slate-900 top-9 ltr:right-1 rtl:left-1 border-slate-100 dark:border-slate-800 shadow-lg transition-all duration-200 ease-out opacity-0 scale-95 data-[dropdown-open=true]:opacity-100 data-[dropdown-open=true]:scale-100 data-[dropdown-open=true]:flex" 
+             aria-hidden="true" 
+             data-dropdown="appearance-dropdown">
+          <button class="desktop-theme-button flex flex-row items-center justify-between gap-1 px-2 py-2 border-b border-solid border-slate-100 dark:border-slate-800 stroke-slate-700 dark:stroke-slate-200 text-slate-800 dark:text-slate-100 hover:bg-slate-50 dark:hover:bg-slate-800 transition-colors" data-theme="system">
             <div class="flex flex-row items-center gap-1">
               <%= render partial: 'icons/monitor' %>
               <span class="text-xs font-medium"><%= I18n.t('public_portal.header.appearance.system') %></span>
@@ -52,7 +56,7 @@
               <%= render partial: 'icons/check-mark' %>
             </span>
           </button>
-          <button id="toggle-theme-button" data-theme="light" class="flex flex-row items-center justify-between gap-1 px-2 py-2 border-b border-solid border-slate-100 dark:border-slate-800 stroke-slate-700 dark:stroke-slate-200 text-slate-800 dark:text-slate-100">
+          <button class="desktop-theme-button flex flex-row items-center justify-between gap-1 px-2 py-2 border-b border-solid border-slate-100 dark:border-slate-800 stroke-slate-700 dark:stroke-slate-200 text-slate-800 dark:text-slate-100 hover:bg-slate-50 dark:hover:bg-slate-800 transition-colors" data-theme="light">
             <div class="flex flex-row items-center gap-1">
               <%= render partial: 'icons/sun' %>
               <span class="text-xs font-medium"><%= I18n.t('public_portal.header.appearance.light') %></span>
@@ -61,7 +65,7 @@
               <%= render partial: 'icons/check-mark' %>
             </span>
           </button>
-          <button id="toggle-theme-button" data-theme="dark" class="flex flex-row items-center justify-between gap-1 px-2 py-2 stroke-slate-700 dark:stroke-slate-200 text-slate-800 dark:text-slate-100">
+          <button class="desktop-theme-button flex flex-row items-center justify-between gap-1 px-2 py-2 stroke-slate-700 dark:stroke-slate-200 text-slate-800 dark:text-slate-100 hover:bg-slate-50 dark:hover:bg-slate-800 transition-colors rounded-b" data-theme="dark">
             <div class="flex flex-row items-center gap-1">
               <%= render partial: 'icons/moon' %>
               <span class="text-xs font-medium"><%= I18n.t('public_portal.header.appearance.dark') %></span>
@@ -92,4 +96,22 @@
       <% end %>
     </div>
   </nav>
-</header>
\ No newline at end of file
+
+  <nav class="flex sm:hidden max-w-5xl px-4 mx-auto" aria-label="Mobile Top">
+    <div class="flex items-center justify-between w-full py-5">
+      <a href="<%= generate_home_link(@portal.slug, @portal.config['default_locale'] || params[:locale], @theme_from_params, @is_plain_layout_enabled) %>" class="flex items-center min-w-0 h-10 text-lg font-semibold text-slate-900 dark:text-white">
+        <% if @portal.logo.present? %>
+          <img src="<%= url_for(@portal.logo) %>" class="w-auto h-10 ltr:mr-2 rtl:ml-2" draggable="false" />
+        <% end %>
+         <span class="text-lg font-semibold text-slate-900 truncate dark:text-white <%= @portal.logo.present? ? 'hidden' : 'sm:hidden block' %>"><%= @portal.name %></span>
+      </a>
+
+      <!-- Mobile Menu Component -->
+      <%= render partial: 'public/api/v1/portals/mobile_menu', locals: { 
+        portal: @portal, 
+        locale: @locale,
+        theme_from_params: @theme_from_params 
+      } %>
+    </div>
+  </nav>
+</header>
diff --git a/app/views/public/api/v1/portals/_hero.html.erb b/app/views/public/api/v1/portals/_hero.html.erb
index a245b667f..f71574692 100644
--- a/app/views/public/api/v1/portals/_hero.html.erb
+++ b/app/views/public/api/v1/portals/_hero.html.erb
@@ -1,11 +1,12 @@
 <% if !@is_plain_layout_enabled %>
 <section id="portal-bg" class="w-full bg-white dark:bg-slate-900 shadow-inner">
   <div id="portal-bg-gradient" class="pt-8 pb-8 md:pt-14 md:pb-6 min-h-[240px] md:min-h-[260px]">
-    <div class="mx-auto max-w-5xl px-4 md:px-8 flex flex-col items-center sm:items-start">
+    <div class="mx-auto max-w-5xl px-4 md:px-8 flex flex-col items-start">
+       <span class="text-sm leading-[24px] font-semibold text-slate-600 dark:text-slate-300 mb-1 <%= @portal.logo.present? ? 'block lg:hidden' : 'hidden' %>"><%= @portal.name %></span>
       <h1 class="text-2xl md:text-4xl text-slate-900 dark:text-white font-semibold leading-normal">
         <%= portal.header_text %>
       </h1>
-      <p class="text-slate-600 dark:text-slate-200 text-center text-lg leading-normal pt-4 pb-4"><%= I18n.t('public_portal.hero.sub_title') %></p>
+      <p class="text-slate-600 dark:text-slate-200 text-start text-lg leading-normal pt-2 pb-4"><%= I18n.t('public_portal.hero.sub_title') %></p>
       <div id="search-wrap" class="w-full"></div>
     </div>
   </div>
diff --git a/app/views/public/api/v1/portals/_mobile_menu.html.erb b/app/views/public/api/v1/portals/_mobile_menu.html.erb
new file mode 100644
index 000000000..fa66677bc
--- /dev/null
+++ b/app/views/public/api/v1/portals/_mobile_menu.html.erb
@@ -0,0 +1,86 @@
+<% has_multiple_locales = @portal.config["allowed_locales"].length > 1 %>
+
+<input type="checkbox" id="mobile-menu-toggle" class="peer/menu hidden" />
+
+<label for="mobile-menu-toggle" class="relative p-2 text-slate-700 dark:text-slate-200 cursor-pointer z-[60] hover:bg-slate-100 dark:hover:bg-slate-800 rounded-lg transition-colors" aria-label="Toggle menu">
+  <%= render partial: 'icons/hamburger' %>
+</label>
+
+<div class="fixed inset-0 z-[1000] invisible select-none opacity-0 peer-checked/menu:visible peer-checked/menu:opacity-100 transition-all duration-300 sm:hidden">
+  <div class="w-full h-full bg-white dark:bg-slate-900 shadow-xl transition-transform duration-300 ease-out">
+    <div class="flex flex-col h-full">
+      <div class="flex items-center justify-end py-5 px-4 border-b border-slate-100 dark:border-slate-800">
+        <label for="mobile-menu-toggle" class="p-2 text-slate-700 dark:text-slate-200 cursor-pointer hover:bg-slate-100 dark:hover:bg-slate-800 rounded-lg transition-colors" aria-label="Close menu">
+          <%= render partial: 'icons/close' %>
+        </label>
+      </div>
+
+      <div class="flex-1 overflow-y-auto px-5 pb-5 pt-2 flex flex-col gap-4">
+
+        <!-- Theme Switcher Section -->
+        <div class="flex flex-col gap-2">
+          <h3 class="text-base font-medium text-slate-700 dark:text-slate-300 my-2">
+            <%= I18n.t('public_portal.header.appearance.title', default: 'Appearance') %>
+          </h3>
+          <div id="mobile-appearance-dropdown" data-current-theme="<%= @theme_from_params %>" class="appearance-menu space-y-1">
+            <button class="mobile-theme-button group flex items-center gap-3 justify-start w-full py-2 hover:text-slate-700 dark:hover:text-slate-200 text-slate-800 dark:text-slate-100 transition-colors stroke-slate-800 dark:stroke-slate-100" data-theme="system">
+              <%= render partial: 'icons/monitor' %>
+              <span class="text-lg font-medium"><%= I18n.t('public_portal.header.appearance.system') %></span>
+              <span class="check-mark-icon system-theme">
+                <%= render partial: 'icons/check-mark' %>
+              </span>
+            </button>
+            <button class="mobile-theme-button group flex items-center gap-3 justify-start w-full py-2 hover:text-slate-700 dark:hover:text-slate-200 text-slate-800 dark:text-slate-100 transition-colors stroke-slate-800 dark:stroke-slate-100" data-theme="light">
+              <%= render partial: 'icons/sun' %>
+              <span class="text-lg font-medium"><%= I18n.t('public_portal.header.appearance.light') %></span>
+              <span class="check-mark-icon light-theme">
+                <%= render partial: 'icons/check-mark' %>
+              </span>
+            </button>
+            <button class="mobile-theme-button group flex items-center gap-3 justify-start py-2 hover:text-slate-700 dark:hover:text-slate-200 text-slate-800 dark:text-slate-100 transition-colors stroke-slate-800 dark:stroke-slate-100" data-theme="dark">
+              <%= render partial: 'icons/moon' %>
+              <span class="text-lg font-medium"><%= I18n.t('public_portal.header.appearance.dark') %></span>
+              <span class="check-mark-icon dark-theme">
+                <%= render partial: 'icons/check-mark' %>
+              </span>
+            </button>
+          </div>
+        </div>
+
+        <% if has_multiple_locales %>
+          <span class="h-px bg-slate-100/70 dark:bg-slate-800/70 w-full"></span>
+        <% end %>
+
+        <!-- Locale Switcher -->
+        <% if has_multiple_locales %>
+          <div id="header-action-button" class="flex flex-col gap-2">
+            <h3 class="text-base font-medium text-slate-700 dark:text-slate-300 my-2">
+              <%= I18n.t('public_portal.header.language', default: 'Language') %>
+            </h3>
+            <div class="flex items-center gap-3 py-2 cursor-pointer stroke-slate-800 dark:stroke-slate-100">
+            <%= render partial: 'icons/globe' %>
+              <select
+                data-portal-slug="<%= @portal.slug %>"
+                class="flex-1 bg-transparent text-lg font-medium cursor-pointer focus:outline-none locale-switcher text-slate-800 dark:text-slate-100 hover:text-slate-700 dark:hover:text-slate-200"
+              >
+                <% @portal.config["allowed_locales"].each do |locale| %>
+                  <option <%= locale == @locale ? 'selected': '' %> value="<%= locale %>"><%= "#{language_name(locale)} (#{locale})" %></option>
+                <% end %>
+              </select>
+            </div>
+          </div>
+        <% end %>
+
+        <span class="h-px bg-slate-100/70 dark:bg-slate-800/70 w-full"></span>
+
+        <!-- Homepage Link -->
+        <% if @portal.homepage_link %>
+          <a href="<%= @portal.homepage_link %>" target="_blank" rel="noopener noreferrer nofollow" class="flex items-center gap-3 py-2 cursor-pointer stroke-slate-800 dark:stroke-slate-100 text-slate-800 dark:text-slate-100 hover:text-slate-700 dark:hover:text-slate-200 transition-colors">
+            <%= render partial: 'icons/redirect' %>
+            <span class="text-lg font-medium"><%= I18n.t('public_portal.header.visit_website') %></span>
+          </a>
+        <% end %>
+      </div>
+    </div>
+  </div>
+</div>
diff --git a/app/views/super_admin/accounts/show.html.erb b/app/views/super_admin/accounts/show.html.erb
index bb22735f1..f7feffa05 100644
--- a/app/views/super_admin/accounts/show.html.erb
+++ b/app/views/super_admin/accounts/show.html.erb
@@ -91,55 +91,7 @@ as well as a link to its edit page.
     </div>
   </section>
 
-  <section class="main-content__body">
-    <% account_user_page =
-      Administrate::Page::Form.new(AccountUserDashboard.new, AccountUser.new) %>
-    <%= form_for([namespace, account_user_page.resource], html: { class: "form" }) do |f| %>
-      <% if account_user_page.resource.errors.any? %>
-        <div id="error_explanation">
-          <h2>
-            <%= t(
-              "administrate.form.errors",
-              pluralized_errors:
-                pluralize(
-                  account_user_page.resource.errors.count,
-                  t("administrate.form.error"),
-                ),
-              resource_name: display_resource_name(account_user_page.resource_name),
-            ) %>
-          </h2>
-
-          <ul>
-            <% account_user_page.resource.errors.full_messages.each do |message| %>
-              <li class="flash-error"><%= message %></li>
-            <% end %>
-          </ul>
-        </div>
-      <% end %>
-
-      <% account_user_page.attributes.each do |title, attributes| -%>
-        <% attributes.each do |attribute| %>
-          <% if attribute.name == "account" %>
-            <%= f.hidden_field("account_id", value: page.resource.id) %>
-          <% else %>
-            <div
-              class="
-                field-unit field-unit--<%= attribute.html_class %>
-                field-unit--<%= requireness(attribute) %>
-              "
-            >
-              <%= render_field attribute, f: f %>
-            </div>
-          <% end %>
-        <% end %>
-      <% end -%>
-
-      <div class="form-actions">
-        <%= f.submit %>
-      </div>
-    <% end %>
-
-  </section>
+  <%= render 'super_admin/shared/account_user_form', page: page, namespace: namespace, resource_type: 'account' %>
 
   <%= render partial: "seed_data", locals: { page: page } %>
 
diff --git a/app/views/super_admin/settings/show.html.erb b/app/views/super_admin/settings/show.html.erb
index 98b8d04ad..4c15cbdab 100644
--- a/app/views/super_admin/settings/show.html.erb
+++ b/app/views/super_admin/settings/show.html.erb
@@ -22,27 +22,36 @@
   <% end %>
 
   <div class="bg-white py-2 px-4 xl:px-0">
-    <div class="mb-4">
-      <div class="flex items-center gap-2">
-        <h2 class="h-5 leading-5 text-n-slate-12 font-medium">Current plan</h2>
-        <a href="<%= refresh_super_admin_settings_url %>" class="inline-flex gap-1 text-xs font-medium items-center text-woot-500 hover:text-woot-700">
-          <svg width="16" height="16"><use xlink:href="#icon-refresh-line" /></svg>
-          <span>Refresh</span>
-        </a>
-      </div>
-      <p class="text-n-slate-11 mt-1"><%= SuperAdmin::FeaturesHelper.plan_details.html_safe %></p>
-      <div class="flex items-center mt-6">
-        <h4 class="text-sm font-medium leading-5 h-5 text-n-slate-12 mr-4">Installation Identifier</h4>
-        <span class="text-sm leading-5 h-5 text-n-slate-11"><%= ChatwootHub.installation_identifier %></span>
+    <%= javascript_include_tag "secretField" %>
+    <div class="flex items-center mb-6">
+      <h4 class="text-sm font-medium leading-5 h-5 text-n-slate-12 mr-4">Installation Identifier</h4>
+      <div data-secret-text="<%= ChatwootHub.installation_identifier %>" class="cell-data__secret-field text-sm leading-5 h-5 text-n-slate-11">
+        <span data-secret-masked="true" class="select-none"></span>
+        <button type="button" onclick="toggleSecretField(event)" data-secret-toggler class="inline-flex items-center justify-center h-5 w-5 p-0 rounded text-n-slate-11 hover:text-n-slate-12 transition-colors focus:outline-none">
+          <svg width="20" height="20" class="w-5 h-5 fill-current">
+            <use xlink:href="#eye-show" />
+          </svg>
+        </button>
+        <button type="button" onclick="copySecretField(event)" data-secret-copier class="inline-flex items-center justify-center h-5 w-5 p-0 rounded text-n-slate-11 hover:text-n-slate-12 transition-colors focus:outline-none">
+          <svg width="20" height="20" class="w-5 h-5 fill-current">
+            <use xlink:href="#icon-copy" />
+          </svg>
+        </button>
       </div>
     </div>
-    <div class="flex p-4 outline outline-1 outline-n-container rounded-lg mt-8 items-start md:items-center shadow-sm flex-col md:flex-row">
+    <div class="flex p-4 outline outline-1 outline-n-container rounded-lg items-start md:items-center shadow-sm flex-col md:flex-row">
       <div class="flex flex-col flex-grow gap-1">
-        <h2 class="h-5 leading-5 text-n-slate-12 text-sm font-medium">Current plan</h2>
+        <div class="flex items-center gap-2">
+          <h2 class="h-5 leading-5 text-n-slate-12 text-sm font-medium">Current plan</h2>
+          <a href="<%= refresh_super_admin_settings_url %>" class="inline-flex gap-1 text-xs font-medium items-center text-woot-500 hover:text-woot-700">
+            <svg width="16" height="16"><use xlink:href="#icon-refresh-line" /></svg>
+            <span>Refresh</span>
+          </a>
+        </div>
         <p class="text-n-slate-11 m-0 text-sm"><%= SuperAdmin::FeaturesHelper.plan_details.html_safe %></p>
       </div>
       <a href="<%= ChatwootHub.billing_url %>" target="_blank" rel="noopener noreferrer">
-        <button class="mt-4 md:mt-0 flex gap-1 items-center bg-transparent shadow-sm h-9 hover:text-n-slate-12 hover:bg-slate-50 outline outline-1 outline-n-container rounded text-n-slate-11 font-medium p-2">
+        <button class="mt-4 md:mt-0 flex gap-1 items-center bg-transparent shadow-sm h-9 hover:text-n-slate-12 hover:bg-slate-50 outline outline-1 outline-n-container rounded text-n-slate-11 font-medium p-2 focus:outline-none">
           <svg width="16" height="16"><use xlink:href="#icon-settings-2-line" /></svg>
           <span class="px-1">Manage</span>
         </button>
@@ -64,14 +73,14 @@
         <p class="text-n-slate-11 m-0 text-sm">Do you face any issues? We are here to help.</p>
       </div>
       <a href="https://discord.gg/cJXdrwS" target="_blank">
-        <button class="flex mt-4 md:mt-0 gap-1 items-center bg-transparent shadow-sm h-9 bg-violet-500 hover:bg-violet-600 text-white border border-solid border-violet-600 rounded font-medium p-2">
-          <svg class="h-4 w-4" width="24" height="24" fill="none" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"><path d="M12 2c5.523 0 10 4.477 10 10s-4.477 10-10 10a9.96 9.96 0 0 1-4.587-1.112l-3.826 1.067a1.25 1.25 0 0 1-1.54-1.54l1.068-3.823A9.96 9.96 0 0 1 2 12C2 6.477 6.477 2 12 2Zm0 1.5A8.5 8.5 0 0 0 3.5 12c0 1.47.373 2.883 1.073 4.137l.15.27-1.112 3.984 3.987-1.112.27.15A8.5 8.5 0 1 0 12 3.5ZM8.75 13h4.498a.75.75 0 0 1 .102 1.493l-.102.007H8.75a.75.75 0 0 1-.102-1.493L8.75 13h4.498H8.75Zm0-3.5h6.505a.75.75 0 0 1 .101 1.493l-.101.007H8.75a.75.75 0 0 1-.102-1.493L8.75 9.5h6.505H8.75Z" fill="currentColor"/></svg>
+        <button class="flex mt-4 md:mt-0 gap-1 items-center bg-transparent shadow-sm h-9 bg-violet-500 hover:bg-violet-600 text-white border border-solid border-violet-600 rounded font-medium p-2 focus:outline-none">
+          <svg class="h-4 w-4" width="24" height="24" fill="none" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"><path d="M13.209 3.103c-.495-1.004-1.926-1.004-2.421 0L8.43 7.88l-5.273.766c-1.107.161-1.55 1.522-.748 2.303l3.815 3.72-.9 5.25c-.19 1.103.968 1.944 1.959 1.424l4.715-2.48 4.716 2.48c.99.52 2.148-.32 1.96-1.424l-.902-5.25 3.816-3.72c.8-.78.359-2.142-.748-2.303l-5.273-.766-2.358-4.777ZM9.74 8.615l2.258-4.576 2.259 4.576a1.35 1.35 0 0 0 1.016.738l5.05.734-3.654 3.562a1.35 1.35 0 0 0-.388 1.195l.862 5.03-4.516-2.375a1.35 1.35 0 0 0-1.257 0l-4.516 2.374.862-5.029a1.35 1.35 0 0 0-.388-1.195l-3.654-3.562 5.05-.734c.44-.063.82-.34 1.016-.738ZM1.164 3.782a.75.75 0 0 0 .118 1.054l2.5 2a.75.75 0 1 0 .937-1.172l-2.5-2a.75.75 0 0 0-1.055.118Z" fill="currentColor"/><path d="M22.836 18.218a.75.75 0 0 0-.117-1.054l-2.5-2a.75.75 0 0 0-.938 1.172l2.5 2a.75.75 0 0 0 1.055-.117ZM1.282 17.164a.75.75 0 1 0 .937 1.172l2.5-2a.75.75 0 0 0-.937-1.172l-2.5 2ZM22.836 3.782a.75.75 0 0 1-.117 1.054l-2.5 2a.75.75 0 0 1-.938-1.172l2.5-2a.75.75 0 0 1 1.055.118Z"  fill="currentColor"/></svg>
           <span class="px-1">Community Support</span>
         </button>
       </a>
       <% if ChatwootHub.pricing_plan !='community' %>
-        <button class="ml-4 flex gap-1 items-center bg-transparent h-9 hover:text-n-slate-12 hover:bg-slate-50 border border-solid border-slate-100 rounded text-n-slate-11 font-medium p-2" onclick="window.$chatwoot.toggle('open')">
-          <svg class="h-4 w-4" width="24" height="24" fill="none" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"><path d="M12 2c5.523 0 10 4.477 10 10s-4.477 10-10 10a9.96 9.96 0 0 1-4.587-1.112l-3.826 1.067a1.25 1.25 0 0 1-1.54-1.54l1.068-3.823A9.96 9.96 0 0 1 2 12C2 6.477 6.477 2 12 2Zm0 1.5A8.5 8.5 0 0 0 3.5 12c0 1.47.373 2.883 1.073 4.137l.15.27-1.112 3.984 3.987-1.112.27.15A8.5 8.5 0 1 0 12 3.5ZM8.75 13h4.498a.75.75 0 0 1 .102 1.493l-.102.007H8.75a.75.75 0 0 1-.102-1.493L8.75 13h4.498H8.75Zm0-3.5h6.505a.75.75 0 0 1 .101 1.493l-.101.007H8.75a.75.75 0 0 1-.102-1.493L8.75 9.5h6.505H8.75Z" fill="currentColor"/></svg>
+        <button class="ml-4 flex gap-1 items-center bg-transparent h-9 hover:text-n-slate-12 hover:bg-slate-50 border border-solid border-slate-100 rounded text-n-slate-11 font-medium p-2 focus:outline-none" onclick="window.$chatwoot.toggle('open')">
+          <svg class="h-4 w-4" width="24" height="24" fill="none" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"><path d="M13.209 3.103c-.495-1.004-1.926-1.004-2.421 0L8.43 7.88l-5.273.766c-1.107.161-1.55 1.522-.748 2.303l3.815 3.72-.9 5.25c-.19 1.103.968 1.944 1.959 1.424l4.715-2.48 4.716 2.48c.99.52 2.148-.32 1.96-1.424l-.902-5.25 3.816-3.72c.8-.78.359-2.142-.748-2.303l-5.273-.766-2.358-4.777ZM9.74 8.615l2.258-4.576 2.259 4.576a1.35 1.35 0 0 0 1.016.738l5.05.734-3.654 3.562a1.35 1.35 0 0 0-.388 1.195l.862 5.03-4.516-2.375a1.35 1.35 0 0 0-1.257 0l-4.516 2.374.862-5.029a1.35 1.35 0 0 0-.388-1.195l-3.654-3.562 5.05-.734c.44-.063.82-.34 1.016-.738ZM1.164 3.782a.75.75 0 0 0 .118 1.054l2.5 2a.75.75 0 1 0 .937-1.172l-2.5-2a.75.75 0 0 0-1.055.118Z" fill="currentColor"/><path d="M22.836 18.218a.75.75 0 0 0-.117-1.054l-2.5-2a.75.75 0 0 0-.938 1.172l2.5 2a.75.75 0 0 0 1.055-.117ZM1.282 17.164a.75.75 0 1 0 .937 1.172l2.5-2a.75.75 0 0 0-.937-1.172l-2.5 2ZM22.836 3.782a.75.75 0 0 1-.117 1.054l-2.5 2a.75.75 0 0 1-.938-1.172l2.5-2a.75.75 0 0 1 1.055.118Z"  fill="currentColor"/></svg>
           <span class="px-1">Chat Support</span>
         </button>
       <% end %>
@@ -90,7 +99,7 @@
           </div>
           <% if !attrs[:enabled] %>
           <div class="flex h-9 absolute top-5 items-center invisible group-hover:visible">
-            <a href="<%= ChatwootHub.billing_url %>" target="_blank" rel="noopener noreferrer" class="flex gap-1 items-center bg-slate-100 h-9 hover:bg-slate-300 hover:text-n-slate-12 border border-solid border-slate-100 rounded text-n-slate-11 font-medium p-2">
+            <a href="<%= ChatwootHub.billing_url %>" target="_blank" rel="noopener noreferrer" class="flex gap-1 items-center bg-slate-100 h-9 hover:bg-slate-300 hover:text-n-slate-12 border border-solid border-slate-100 rounded text-n-slate-11 font-medium p-2 focus:outline-none">
               <svg class="h-4 w-4" width="24" height="24" fill="none" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"><path d="M13.209 3.103c-.495-1.004-1.926-1.004-2.421 0L8.43 7.88l-5.273.766c-1.107.161-1.55 1.522-.748 2.303l3.815 3.72-.9 5.25c-.19 1.103.968 1.944 1.959 1.424l4.715-2.48 4.716 2.48c.99.52 2.148-.32 1.96-1.424l-.902-5.25 3.816-3.72c.8-.78.359-2.142-.748-2.303l-5.273-.766-2.358-4.777ZM9.74 8.615l2.258-4.576 2.259 4.576a1.35 1.35 0 0 0 1.016.738l5.05.734-3.654 3.562a1.35 1.35 0 0 0-.388 1.195l.862 5.03-4.516-2.375a1.35 1.35 0 0 0-1.257 0l-4.516 2.374.862-5.029a1.35 1.35 0 0 0-.388-1.195l-3.654-3.562 5.05-.734c.44-.063.82-.34 1.016-.738ZM1.164 3.782a.75.75 0 0 0 .118 1.054l2.5 2a.75.75 0 1 0 .937-1.172l-2.5-2a.75.75 0 0 0-1.055.118Z" fill="currentColor"/><path d="M22.836 18.218a.75.75 0 0 0-.117-1.054l-2.5-2a.75.75 0 0 0-.938 1.172l2.5 2a.75.75 0 0 0 1.055-.117ZM1.282 17.164a.75.75 0 1 0 .937 1.172l2.5-2a.75.75 0 0 0-.937-1.172l-2.5 2ZM22.836 3.782a.75.75 0 0 1-.117 1.054l-2.5 2a.75.75 0 0 1-.938-1.172l2.5-2a.75.75 0 0 1 1.055.118Z"  fill="currentColor"/></svg>
               <span class="px-1">Upgrade now</span>
             </a>
diff --git a/app/views/super_admin/shared/_account_user_form.html.erb b/app/views/super_admin/shared/_account_user_form.html.erb
new file mode 100644
index 000000000..5179571b6
--- /dev/null
+++ b/app/views/super_admin/shared/_account_user_form.html.erb
@@ -0,0 +1,54 @@
+<%#
+# Account User Form Partial
+
+This partial renders the account user creation form.
+Used by both account and user show pages.
+
+## Local variables:
+
+- `page`: The Administrate page object (Account or User)
+- `namespace`: The current namespace (usually :super_admin)
+- `resource_type`: Either 'account' or 'user' to determine hidden field
+%>
+
+<section class="main-content__body">
+  <% account_user_page = Administrate::Page::Form.new(AccountUserDashboard.new, AccountUser.new) %>
+  <%= form_for([namespace, account_user_page.resource], html: { class: "form" }) do |f| %>
+    <% if account_user_page.resource.errors.any? %>
+      <div id="error_explanation">
+        <h2>
+          <%= t(
+            "administrate.form.errors",
+            pluralized_errors: pluralize(
+              account_user_page.resource.errors.count,
+              t("administrate.form.error")
+            ),
+            resource_name: display_resource_name(account_user_page.resource_name)
+          ) %>
+        </h2>
+
+        <ul>
+          <% account_user_page.resource.errors.full_messages.each do |message| %>
+            <li class="flash-error"><%= message %></li>
+          <% end %>
+        </ul>
+      </div>
+    <% end %>
+
+    <% account_user_page.attributes.each do |title, attributes| -%>
+      <% attributes.each do |attribute| %>
+        <% if attribute.name == resource_type %>
+          <%= f.hidden_field("#{resource_type}_id", value: page.resource.id) %>
+        <% else %>
+          <div class="field-unit field-unit--<%= attribute.html_class %> field-unit--<%= requireness(attribute) %>">
+            <%= render_field attribute, f: f %>
+          </div>
+        <% end %>
+      <% end %>
+    <% end -%>
+
+    <div class="form-actions">
+      <%= f.submit %>
+    </div>
+  <% end %>
+</section>
\ No newline at end of file
diff --git a/app/views/super_admin/users/show.html.erb b/app/views/super_admin/users/show.html.erb
index 622f95724..d8b2c6102 100644
--- a/app/views/super_admin/users/show.html.erb
+++ b/app/views/super_admin/users/show.html.erb
@@ -56,44 +56,6 @@ as well as a link to its edit page.
   </dl>
 </section>
 
-<section class="main-content__body">
-  <% account_user_page = Administrate::Page::Form.new(AccountUserDashboard.new, AccountUser.new) %>
-  <%= form_for([namespace, account_user_page.resource], html: { class: "form" }) do |f| %>
-  <% if account_user_page.resource.errors.any? %>
-    <div id="error_explanation">
-      <h2>
-        <%= t(
-          "administrate.form.errors",
-          pluralized_errors: pluralize(account_user_page.resource.errors.count, t("administrate.form.error")),
-          resource_name: display_resource_name(account_user_page.resource_name)
-        ) %>
-      </h2>
-
-      <ul>
-        <% account_user_page.resource.errors.full_messages.each do |message| %>
-          <li class="flash-error"><%= message %></li>
-        <% end %>
-      </ul>
-    </div>
-  <% end %>
-
-  <% account_user_page.attributes.each do |title, attributes| -%>
-    <% attributes.each do |attribute| %>
-      <% if attribute.name == "user" %>
-        <%= f.hidden_field('user_id', value: page.resource.id) %>
-      <% else %>
-      <div class="field-unit field-unit--<%= attribute.html_class %> field-unit--<%= requireness(attribute) %>">
-        <%= render_field attribute, f: f %>
-      </div>
-      <% end %>
-    <% end %>  
-  <% end -%>
-
-  <div class="form-actions">
-    <%= f.submit %>
-  </div>
-<% end %>
-
-</section>
+<%= render 'super_admin/shared/account_user_form', page: page, namespace: namespace, resource_type: 'user' %>
 
 <%= render partial: "impersonate", locals: {page: page} %>
diff --git a/app/views/widgets/show.html.erb b/app/views/widgets/show.html.erb
index d4364efcb..21e03cd6f 100644
--- a/app/views/widgets/show.html.erb
+++ b/app/views/widgets/show.html.erb
@@ -11,7 +11,7 @@
         locale: '<%= @web_widget.account.locale %>',
         websiteName: '<%= @web_widget.inbox.name %>',
         websiteToken: '<%= @web_widget.website_token %>',
-        welcomeTagline: '<%= @web_widget.welcome_tagline %>',
+        welcomeTagline: <%= @web_widget.welcome_tagline.to_json.html_safe %>,
         welcomeTitle: '<%= @web_widget.welcome_title %>',
         widgetColor: '<%= @web_widget.widget_color %>',
         portal: <%= @web_widget.inbox.portal.to_json.html_safe %>,
diff --git a/config/app.yml b/config/app.yml
index 36bbdbcf1..6ba134f19 100644
--- a/config/app.yml
+++ b/config/app.yml
@@ -1,5 +1,5 @@
 shared: &shared
-  version: '4.2.0'
+  version: '4.3.0'
 
 development:
   <<: *shared
diff --git a/config/features.yml b/config/features.yml
index 131456c72..95f7e33d4 100644
--- a/config/features.yml
+++ b/config/features.yml
@@ -168,4 +168,8 @@
   enabled: true
 - name: crm_integration
   display_name: CRM Integration
-  enabled: false
\ No newline at end of file
+  enabled: false
+- name: channel_voice
+  display_name: Voice Channel
+  enabled: false
+  chatwoot_internal: true
diff --git a/config/initializers/rack_profiler.rb b/config/initializers/rack_profiler.rb
index 63b2c8516..db9341270 100644
--- a/config/initializers/rack_profiler.rb
+++ b/config/initializers/rack_profiler.rb
@@ -1,6 +1,6 @@
 # frozen_string_literal: true
 
-if Rails.env.development?
+if Rails.env.development? && ENV['DISABLE_MINI_PROFILER'].blank?
   require 'rack-mini-profiler'
 
   # initialization is skipped so trigger it
diff --git a/config/integration/apps.yml b/config/integration/apps.yml
index 2921bf637..1faf35670 100644
--- a/config/integration/apps.yml
+++ b/config/integration/apps.yml
@@ -84,6 +84,7 @@ dialogflow:
         {
           'project_id': { 'type': 'string' },
           'credentials': { 'type': 'object' },
+          'region': { 'type': 'string' },
         },
       'required': ['project_id', 'credentials'],
       'additionalProperties': false,
@@ -106,8 +107,21 @@ dialogflow:
         'validation-messages':
           { 'JSON': 'Invalid JSON', 'required': 'Credentials is required' },
       },
+      {
+        'label': 'Dialogflow Region',
+        'type': 'select',
+        'name': 'region',
+        'default': 'global',
+        'options': [
+          { 'label': 'Global - Default', 'value': 'global' },
+          { 'label': 'AS-NE1 - Tokyo, Japan', 'value': 'asia-northeast1' },
+          { 'label': 'AU-SE1 - Sydney, Australia', 'value': 'australia-southeast1' },
+          { 'label': 'EU-W1 - St. Ghislain, Belgium', 'value': 'europe-west1' },
+          { 'label': 'EU-W2 - London, England', 'value': 'europe-west2' },
+        ],
+      },
     ]
-  visible_properties: ['project_id']
+  visible_properties: ['project_id', 'region']
 google_translate:
   id: google_translate
   logo: google-translate.png
diff --git a/config/locales/am.yml b/config/locales/am.yml
index 4cc42a9dc..bb6feec58 100644
--- a/config/locales/am.yml
+++ b/config/locales/am.yml
@@ -91,6 +91,8 @@ am:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Resolution Count
     team_csv:
       team_name: Team name
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ am:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: This message was deleted
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,12 @@ am:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} has muted the conversation'
       unmuted: '%{user_name} has unmuted the conversation'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,33 +209,41 @@ am:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +252,11 @@ am:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +282,7 @@ am:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/ar.yml b/config/locales/ar.yml
index 5006a675a..d114c08cb 100644
--- a/config/locales/ar.yml
+++ b/config/locales/ar.yml
@@ -91,6 +91,8 @@ ar:
       conversations_count: عدد المحادثات
       avg_first_response_time: متوسط وقت الرد الأول
       avg_resolution_time: متوسط وقت الحل
+      avg_reply_time: Avg reply time
+      resolution_count: عدد مرات الإغلاق
     team_csv:
       team_name: اسم الفريق
       conversations_count: عدد المحادثات
@@ -138,6 +140,8 @@ ar:
       instagram_story_content: 'أشار %{story_sender} إليك في القصة: '
       instagram_deleted_story_content: هذه القصة لم تعد متاحة.
       deleted: تم حذف هذه الرسالة
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'رمز الخطأ: %{error_code}'
     activity:
@@ -172,6 +176,12 @@ ar:
       sla:
         added: '%{user_name} أضاف سياسة مستوى الخدمة %{sla_name}'
         removed: '%{user_name} أزال سياسة مستوى الخدمة %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} كتم صوت المحادثة'
       unmuted: '%{user_name} قام بإلغاء كتم المحادثة'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,33 +209,41 @@ ar:
     online:
       delete: '%{contact_name} متصل، يرجى المحاولة مرة أخرى لاحقاً'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'تطبيقات لوحة التحكم'
       description: 'تسمح لك تطبيقات لوحة التحكم بإنشاء وتضمين التطبيقات التي تعرض معلومات المستخدم أو الطلبات أو سجل الدفع، مما يوفر المزيد من السياق لوكلاء دعم العملاء الخاص بك.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte هو منتج يدمج وظائف الصوت والفيديو في تطبيقك. مع هذا الدمج، يمكن لوكلائك بدء مكالمات الفيديو/الصوت مع عملائك مباشرة من Chatwoot.'
       meeting_name: 'بدأ %{agent_name} اجتماعاً'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "دمج Chatwoot مع Slack للحفاظ على مزامنة فريقك. هذا التكامل يسمح لك باستلام إشعارات للمحادثات الجديدة والرد عليها مباشرة داخل واجهة Slacks."
     webhooks:
       name: 'Webhook'
       description: 'أحداث Webhook توفر تحديثات في الوقت الحقيقي حول الأنشطة في حساب Chatwoot الخاص بك. يمكنك الاشتراك في الأحداث المفضلة الخاصة بك، وسترسل Chatwoot لك اتصالات HTTP مع التحديثات.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'بناء روبوتات الدردشة مع حركة الاتصال ودمجها بسهولة في صندوق الوارد الخاص بك. يمكن لهذه الروبوتات التعامل مع الاستفسارات الأولية قبل نقلها إلى وكيل خدمة العملاء.'
     google_translate:
       name: 'ترجمة Google'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "دمج ترجمة جوجل لمساعدة الوكلاء على ترجمة رسائل العملاء بسهولة. هذا الدمج يكشف تلقائياً اللغة ويحولها إلى اللغة المفضلة لدى الوكيل أو المدير."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'الاستفادة من قوة نماذج اللغات الكبيرة من OpenAI مع ميزات مثل اقتراحات الرد، التلخيص، إعادة صياغة الرسائل، التحقق الإملائي، تصنيف البطاقات.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'إنشاء مشكلات في Linear مباشرة من نافذة المحادثة الخاصة بك. بدلاً من ذلك، قم بربط مشكلات Linear القائمة من أجل عملية تتبع أكثر تبسيطاً وكفاءة.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +252,11 @@ ar:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: البحث عن مقالة حسب العنوان أو الجسم...
@@ -259,6 +282,7 @@ ar:
       made_with: صنع بـ
     header:
       go_to_homepage: الموقع الإلكتروني
+      visit_website: Visit website
       appearance:
         system: النظام
         light: فاتح
diff --git a/config/locales/az.yml b/config/locales/az.yml
index 6880539e4..a77dd793e 100644
--- a/config/locales/az.yml
+++ b/config/locales/az.yml
@@ -91,6 +91,8 @@ az:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Resolution Count
     team_csv:
       team_name: Team name
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ az:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: This message was deleted
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,12 @@ az:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} has muted the conversation'
       unmuted: '%{user_name} has unmuted the conversation'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,33 +209,41 @@ az:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +252,11 @@ az:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +282,7 @@ az:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/bg.yml b/config/locales/bg.yml
index f51cee634..b638f02e3 100644
--- a/config/locales/bg.yml
+++ b/config/locales/bg.yml
@@ -91,6 +91,8 @@ bg:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Resolution Count
     team_csv:
       team_name: Team name
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ bg:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: This message was deleted
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,12 @@ bg:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} has muted the conversation'
       unmuted: '%{user_name} has unmuted the conversation'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,33 +209,41 @@ bg:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +252,11 @@ bg:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +282,7 @@ bg:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/ca.yml b/config/locales/ca.yml
index 040671ea3..0c610c4c0 100644
--- a/config/locales/ca.yml
+++ b/config/locales/ca.yml
@@ -91,6 +91,8 @@ ca:
       conversations_count: Nre. de converses
       avg_first_response_time: Temps mitjà de primera resposta
       avg_resolution_time: Temps mitjà de resolució
+      avg_reply_time: Avg reply time
+      resolution_count: Total de resolucions
     team_csv:
       team_name: Nom de l'equip
       conversations_count: Recompte de converses
@@ -138,6 +140,8 @@ ca:
       instagram_story_content: '%{story_sender} t''ha mencionat a la història: '
       instagram_deleted_story_content: Aquesta història ja no està disponible.
       deleted: Aquest missatge a sigut eliminat
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Codi d''error: %{error_code}'
     activity:
@@ -172,6 +176,12 @@ ca:
       sla:
         added: '%{user_name} ha afegit la política de SLA %{sla_name}'
         removed: '%{user_name} ha eliminat la política de SLA %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} ha silenciat la conversa'
       unmuted: '%{user_name} ha desactivat el silenci de la conversa'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,33 +209,41 @@ ca:
     online:
       delete: '%{contact_name} està en línia, si us plau, torna-ho a provar més tard'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Aplicacions del tauler de control'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} ha iniciat una reunió'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +252,11 @@ ca:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Cerca l'article per títol o cos...
@@ -259,6 +282,7 @@ ca:
       made_with: Fet amb
     header:
       go_to_homepage: Lloc web
+      visit_website: Visit website
       appearance:
         system: Sistema
         light: Clar
diff --git a/config/locales/cs.yml b/config/locales/cs.yml
index 679fb4094..d21ebfbef 100644
--- a/config/locales/cs.yml
+++ b/config/locales/cs.yml
@@ -91,6 +91,8 @@ cs:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Počet rozlišení
     team_csv:
       team_name: Team name
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ cs:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: Tato zpráva byla smazána
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,12 @@ cs:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} ztlumil/a konverzaci'
       unmuted: '%{user_name} has unmuted the conversation'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,33 +209,41 @@ cs:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooky'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +252,11 @@ cs:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +282,7 @@ cs:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/da.yml b/config/locales/da.yml
index 1e694f673..37478f846 100644
--- a/config/locales/da.yml
+++ b/config/locales/da.yml
@@ -91,6 +91,8 @@ da:
       conversations_count: Antal samtaler
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Antal Afsluttede
     team_csv:
       team_name: Team navn
       conversations_count: Samtaler tæller
@@ -138,6 +140,8 @@ da:
       instagram_story_content: '%{story_sender} nævnte dig i historien: '
       instagram_deleted_story_content: Denne historie er ikke længere tilgængelig.
       deleted: Denne besked blev slettet
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,12 @@ da:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} har slukket for samtalen'
       unmuted: '%{user_name} har genaktiveret samtalen'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,33 +209,41 @@ da:
     online:
       delete: '%{contact_name} er online, prøv igen senere'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +252,11 @@ da:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +282,7 @@ da:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/de.yml b/config/locales/de.yml
index 5d7126947..85fad2d29 100644
--- a/config/locales/de.yml
+++ b/config/locales/de.yml
@@ -91,6 +91,8 @@ de:
       conversations_count: Anzahl der Konversationen
       avg_first_response_time: Durchschnittliche Zeit bis zur ersten Antwort
       avg_resolution_time: Durchschnittliche Auflösung
+      avg_reply_time: Avg reply time
+      resolution_count: Auflösungsanzahl
     team_csv:
       team_name: Teamname
       conversations_count: Anzahl Gespräche
@@ -138,6 +140,8 @@ de:
       instagram_story_content: '%{story_sender} erwähnte sie in der Geschichte: '
       instagram_deleted_story_content: Diese Geschichte ist nicht mehr verfügbar.
       deleted: Diese Nachricht wurde gelöscht
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Fehlercode: %{error_code}'
     activity:
@@ -172,6 +176,12 @@ de:
       sla:
         added: '%{user_name} hat SLA-Richtlinie %{sla_name} hinzugefügt'
         removed: '%{user_name} hat SLA-Richtlinie %{sla_name} entfernt'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} hat das Gespräch stumm geschaltet'
       unmuted: '%{user_name} hat das Gespräch laut gestellt'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,33 +209,41 @@ de:
     online:
       delete: '%{contact_name} ist online, bitte versuchen Sie es später erneut'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard-Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} hat ein Meeting begonnen'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Übersetzer'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +252,11 @@ de:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Artikel nach Titel oder Text suchen...
@@ -259,6 +282,7 @@ de:
       made_with: Erstellt mit
     header:
       go_to_homepage: Webseite
+      visit_website: Visit website
       appearance:
         system: System
         light: Hell
diff --git a/config/locales/el.yml b/config/locales/el.yml
index c02723175..635e0d5ff 100644
--- a/config/locales/el.yml
+++ b/config/locales/el.yml
@@ -91,6 +91,8 @@ el:
       conversations_count: Αριθμός συνομιλιών
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Αριθμός Αναλύσεων
     team_csv:
       team_name: Όνομα ομάδας
       conversations_count: Αριθμός συνομιλιών
@@ -138,6 +140,8 @@ el:
       instagram_story_content: 'Ο %{story_sender} σας ανέφερε στην ιστορία: '
       instagram_deleted_story_content: Η ιστορία δεν είναι πλέον διαθέσιμη.
       deleted: Το μήνυμα διαγράφηκε
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,12 @@ el:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: 'Ο χρήστης %{user_name} σίγασε την συνομιλία'
       unmuted: 'Ο χρήστης %{user_name} επανάφερε από την σίγαση την συνομιλία'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,33 +209,41 @@ el:
     online:
       delete: '%{contact_name} είναι Online, παρακαλώ προσπαθήστε ξανά αργότερα'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Εφαρμογές Dashboard'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: 'Ό πράκτορας %{agent_name} ξεκίνησε μια συνάντηση'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +252,11 @@ el:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Αναζήτηση άρθρου με τίτλο ή περιεχόμενο...
@@ -259,6 +282,7 @@ el:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/en.yml b/config/locales/en.yml
index 9a35197ad..181a9399f 100644
--- a/config/locales/en.yml
+++ b/config/locales/en.yml
@@ -105,6 +105,8 @@ en:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Resolution Count
     team_csv:
       team_name: Team name
       conversations_count: Conversations count
@@ -152,6 +154,8 @@ en:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: This message was deleted
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -186,6 +190,14 @@ en:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolve message not sent due to outgoing message restrictions'
       muted: '%{user_name} has muted the conversation'
       unmuted: '%{user_name} has unmuted the conversation'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -256,6 +268,11 @@ en:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -281,6 +298,7 @@ en:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/es.yml b/config/locales/es.yml
index 22c216497..308a11c4a 100644
--- a/config/locales/es.yml
+++ b/config/locales/es.yml
@@ -91,6 +91,8 @@ es:
       conversations_count: Núm. de conversaciones
       avg_first_response_time: Promedio de tiempo de la primera respuesta
       avg_resolution_time: Tiempo promedio de resolución
+      avg_reply_time: Avg reply time
+      resolution_count: Número de resoluciones
     team_csv:
       team_name: Nombre del equipo
       conversations_count: Cantidad de conversaciones
@@ -138,6 +140,8 @@ es:
       instagram_story_content: '%{story_sender} te mencionó en la historia: '
       instagram_deleted_story_content: Esta historia ya no está disponible.
       deleted: Este mensaje se ha eliminado
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Código de error: %{error_code}'
     activity:
@@ -172,6 +176,12 @@ es:
       sla:
         added: '%{user_name} agregó la política de SLA %{sla_name}'
         removed: '%{user_name} eliminó la política de SLA %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} ha silenciado la conversación'
       unmuted: '%{user_name} ha anulado el silenciado de la conversación'
       auto_resolution_message: 'Resolviendo la conversación, ya que ha estado inactiva durante un tiempo. Por favor, inicia una nueva conversación si necesitas más ayuda.'
@@ -199,33 +209,41 @@ es:
     online:
       delete: '%{contact_name} está conectado, por favor inténtalo más tarde'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Panel de aplicaciones'
       description: 'Las aplicaciones de panel te permiten crear e incrustar aplicaciones que muestran información de usuario, pedidos o historial de pagos, proporcionando más contexto a tus agentes de soporte al cliente.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte es un producto que integra funcionalidades de audio y video en tu aplicación. Con esta integración, tus agentes pueden iniciar llamadas de video/voz con tus clientes directamente desde Chatwoot.'
       meeting_name: '%{agent_name} ha iniciado una reunión'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integra Chatwoot con Slack para mantener a tu equipo sincronizado. Esta integración te permite recibir notificaciones de nuevas conversaciones y responder directamente desde la interfaz de Slack."
     webhooks:
       name: 'Webhook'
       description: 'Los eventos de webhook proporcionan actualizaciones en tiempo real sobre las actividades en tu cuenta de Chatwoot. Puedes suscribirte a los eventos que prefieras y Chatwoot te enviará llamadas HTTP con las actualizaciones.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Construye chatbots con Dialogflow e intégralos fácilmente en tu bandeja de entrada. Estos bots pueden manejar consultas iniciales antes de transferirlas a un agente de servicio al cliente.'
     google_translate:
       name: 'Traductor de Google'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integra Google Translate para ayudar a los agentes a traducir fácilmente los mensajes de los clientes. Esta integración detecta automáticamente el idioma y lo convierte al idioma preferido del agente o del administrador."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Aprovecha el poder de los grandes modelos de lenguaje de OpenAI con funciones como sugerencias de respuestas, resúmenes, reformulación de mensajes, corrección ortográfica y clasificación de etiquetas.'
     linear:
       name: 'Lineal'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Crea problemas en Linear directamente desde tu ventana de conversación. Alternativamente, enlaza problemas existentes en Linear para un proceso de seguimiento de problemas más eficiente y ágil.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +252,11 @@ es:
   captain:
     copilot_error: 'Conecte un asistente a esta bandeja de entrada para utilizar Copilot'
     copilot_limit: 'Te quedaste sin créditos de Copilot. Puedes comprar más créditos desde la sección de facturación.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Buscar artículo por título o cuerpo...
@@ -259,6 +282,7 @@ es:
       made_with: Hecho con
     header:
       go_to_homepage: Sitio web
+      visit_website: Visit website
       appearance:
         system: Sistema
         light: Claro
diff --git a/config/locales/fa.yml b/config/locales/fa.yml
index 7bdab157e..0a5166ab4 100644
--- a/config/locales/fa.yml
+++ b/config/locales/fa.yml
@@ -91,6 +91,8 @@ fa:
       conversations_count: تعداد گفتگوها
       avg_first_response_time: میانگین زمان تا اولین پاسخ
       avg_resolution_time: میانگین زمان حل مشکل
+      avg_reply_time: Avg reply time
+      resolution_count: تعداد مسائل حل شده
     team_csv:
       team_name: نام تیم
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ fa:
       instagram_story_content: '%{story_sender} در داستان به شما اشاره کرده: '
       instagram_deleted_story_content: این داستان دیگر در دسترس نیست.
       deleted: این پیام حذف شد
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'کد خطا " %{error_code}'
     activity:
@@ -172,6 +176,12 @@ fa:
       sla:
         added: '%{user_name} سیاست SLA %{sla_name} را اضافه کرد'
         removed: '%{user_name} سیاست SLA %{sla_name} را حذف کرد'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} مکالمه را بی صدا کرد'
       unmuted: '%{user_name} مکالمه را از حالت بی صدا خراج کرد'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,33 +209,41 @@ fa:
     online:
       delete: '%{contact_name} آنلاین است ، لطفاً بعداً دوباره امتحان کنید'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'برنامه‌های پیشخوان'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} جلسه ای را آغاز کرده است'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'وب هوک'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'مترجم گوگل'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +252,11 @@ fa:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: جستجوی مقاله براساس عنوان یا متن...
@@ -259,6 +282,7 @@ fa:
       made_with: ساخته شده با
     header:
       go_to_homepage: وب سایت
+      visit_website: Visit website
       appearance:
         system: سیستم
         light: روشن
diff --git a/config/locales/fi.yml b/config/locales/fi.yml
index 2500e52f1..2f5fefe20 100644
--- a/config/locales/fi.yml
+++ b/config/locales/fi.yml
@@ -91,6 +91,8 @@ fi:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Selvitysmäärä
     team_csv:
       team_name: Team name
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ fi:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: This message was deleted
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,12 @@ fi:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} mykisti keskustelun'
       unmuted: '%{user_name} poisti keskustelun mykistyksen'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,33 +209,41 @@ fi:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhookit'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +252,11 @@ fi:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +282,7 @@ fi:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/fr.yml b/config/locales/fr.yml
index 6ed711159..a7925e6e8 100644
--- a/config/locales/fr.yml
+++ b/config/locales/fr.yml
@@ -91,6 +91,8 @@ fr:
       conversations_count: Nbre de conversations
       avg_first_response_time: Temps moyen pour une première réponse
       avg_resolution_time: Temps nécessaire pour résoudre une demande (en moyenne)
+      avg_reply_time: Avg reply time
+      resolution_count: Nombre de résolutions
     team_csv:
       team_name: Nom de l'équipe
       conversations_count: Nombre de conversations
@@ -138,6 +140,8 @@ fr:
       instagram_story_content: '%{story_sender} vous a mentionné dans la story: '
       instagram_deleted_story_content: Cette Story n'est plus disponible.
       deleted: Ce message a été supprimé
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Code d''erreur : %{error_code}'
     activity:
@@ -172,6 +176,12 @@ fr:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} a mis la conversation en sourdine'
       unmuted: '%{user_name} a rétabli le son de la conversation'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,33 +209,41 @@ fr:
     online:
       delete: '%{contact_name} est en ligne, veuillez réessayer plus tard'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Applications du tableau de bord'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} a démarré une réunion'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +252,11 @@ fr:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Rechercher un article par titre ou contenu...
@@ -259,6 +282,7 @@ fr:
       made_with: Réalisé avec
     header:
       go_to_homepage: Site internet
+      visit_website: Visit website
       appearance:
         system: Système
         light: Clair
diff --git a/config/locales/he.yml b/config/locales/he.yml
index 0c262657e..3d2585675 100644
--- a/config/locales/he.yml
+++ b/config/locales/he.yml
@@ -91,6 +91,8 @@ he:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: ספירת רזולוציות
     team_csv:
       team_name: שם קבוצה
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ he:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: This message was deleted
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,12 @@ he:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} has muted the conversation'
       unmuted: '%{user_name} has unmuted the conversation'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,33 +209,41 @@ he:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'אפליקציות לוח מחוונים'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'דיטה'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'רָפוּי'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'זרימת דיאלוג'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'גוגל תרגום'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +252,11 @@ he:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +282,7 @@ he:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/hi.yml b/config/locales/hi.yml
index c5188bcdd..58899852e 100644
--- a/config/locales/hi.yml
+++ b/config/locales/hi.yml
@@ -91,6 +91,8 @@ hi:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Resolution Count
     team_csv:
       team_name: Team name
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ hi:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: This message was deleted
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,12 @@ hi:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} has muted the conversation'
       unmuted: '%{user_name} has unmuted the conversation'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,33 +209,41 @@ hi:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +252,11 @@ hi:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +282,7 @@ hi:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/hr.yml b/config/locales/hr.yml
index de6d9ce19..a4016bd34 100644
--- a/config/locales/hr.yml
+++ b/config/locales/hr.yml
@@ -91,6 +91,8 @@ hr:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Resolution Count
     team_csv:
       team_name: Team name
       conversations_count: Conversations count
@@ -133,11 +135,13 @@ hr:
     no_content: 'No content'
   conversations:
     captain:
-      handoff: 'Transferring to another agent for further assistance.'
+      handoff: 'Preusmjeravanje na drugog agenta za dodatnu pomoć.'
     messages:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: This message was deleted
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,12 @@ hr:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} has muted the conversation'
       unmuted: '%{user_name} has unmuted the conversation'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,33 +209,41 @@ hr:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +252,11 @@ hr:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +282,7 @@ hr:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
@@ -309,11 +333,11 @@ hr:
       Conversation ID: %{display_id}
       View in %{brand_name}: %{url}
     transcript_activity: |
-      Conversation Transcript from %{brand_name}
+      Transkript razgovora iz %{brand_name}
 
-      Channel: %{channel_info}
-      Conversation ID: %{display_id}
-      View in %{brand_name}: %{url}
+      Kanal: %{channel_info}
+      ID razgovora: %{display_id}
+      Pogledaj u %{brand_name}: %{url}
 
-      Transcript:
+      Transkript:
       %{format_messages}
diff --git a/config/locales/hu.yml b/config/locales/hu.yml
index 11836274c..eb04702db 100644
--- a/config/locales/hu.yml
+++ b/config/locales/hu.yml
@@ -91,6 +91,8 @@ hu:
       conversations_count: Beszélgetések száma
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Megoldások száma
     team_csv:
       team_name: Csapatnév
       conversations_count: Beszélgetésszám
@@ -138,6 +140,8 @@ hu:
       instagram_story_content: '%{story_sender} megemlített egy storyban: '
       instagram_deleted_story_content: Ez a story már nem érhető el.
       deleted: Az üzenet törölve lett
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Hibakód: %{error_code}'
     activity:
@@ -172,6 +176,12 @@ hu:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} elnémította a beszélgetést'
       unmuted: '%{user_name} kikapcsolta a beszélgetés elnémítását'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,33 +209,41 @@ hu:
     online:
       delete: '%{contact_name} elérhető, kérjük, próbálja meg később újra'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Kezdőlap applikációi'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} megbeszélést kezdett'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhook'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Fordító'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +252,11 @@ hu:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Keress a bejegyzések címében és tartalmában...
@@ -259,6 +282,7 @@ hu:
       made_with: 'Ezzel készítve: '
     header:
       go_to_homepage: Honlap
+      visit_website: Visit website
       appearance:
         system: Rendszer
         light: Világos mód
diff --git a/config/locales/hy.yml b/config/locales/hy.yml
index 366767c00..77a36722a 100644
--- a/config/locales/hy.yml
+++ b/config/locales/hy.yml
@@ -91,6 +91,8 @@ hy:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Resolution Count
     team_csv:
       team_name: Team name
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ hy:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: This message was deleted
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,12 @@ hy:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} has muted the conversation'
       unmuted: '%{user_name} has unmuted the conversation'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,33 +209,41 @@ hy:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +252,11 @@ hy:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +282,7 @@ hy:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/id.yml b/config/locales/id.yml
index 3415eb77d..0cf76f44a 100644
--- a/config/locales/id.yml
+++ b/config/locales/id.yml
@@ -91,6 +91,8 @@ id:
       conversations_count: Jumlah percakapan
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Jumlah Terselesaikan
     team_csv:
       team_name: Nama Tim
       conversations_count: Jumlah percakapan
@@ -138,6 +140,8 @@ id:
       instagram_story_content: '%{story_sender} menyebutmu dalam story: '
       instagram_deleted_story_content: Story ini tidak lagi tersedia.
       deleted: Pesan ini telah terhapus
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,12 @@ id:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} me-mute percakapan'
       unmuted: '%{user_name} telah un-mute percakapan'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,33 +209,41 @@ id:
     online:
       delete: '%{contact_name} sedang Online, silakan coba lagi nanti'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Aplikasi Dasbor'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} memulai percakapan'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Terjemahan'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +252,11 @@ id:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Telusuri artikel menurut judul atau isi...
@@ -259,6 +282,7 @@ id:
       made_with: Dibuat oleh
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: Sistem
         light: Light
diff --git a/config/locales/is.yml b/config/locales/is.yml
index cecf1847c..a6efef268 100644
--- a/config/locales/is.yml
+++ b/config/locales/is.yml
@@ -91,6 +91,8 @@ is:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Resolution Count
     team_csv:
       team_name: Team name
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ is:
       instagram_story_content: '%{story_sender} minntist á þig í sögunni: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: This message was deleted
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,12 @@ is:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} has muted the conversation'
       unmuted: '%{user_name} has unmuted the conversation'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,33 +209,41 @@ is:
     online:
       delete: '%{contact_name} er á tengdur, vinsamlegast reyndu aftur síðar'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +252,11 @@ is:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +282,7 @@ is:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/it.yml b/config/locales/it.yml
index 9900d2dba..e4d48b1c2 100644
--- a/config/locales/it.yml
+++ b/config/locales/it.yml
@@ -91,6 +91,8 @@ it:
       conversations_count: Numero di conversazioni
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Conteggio risoluzioni
     team_csv:
       team_name: Nome del team
       conversations_count: Numero di conversazioni
@@ -138,6 +140,8 @@ it:
       instagram_story_content: '%{story_sender} ti ha menzionato nella storia: '
       instagram_deleted_story_content: Questa storia non è più disponibile.
       deleted: Questo messaggio è stato eliminato
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,12 @@ it:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} ha silenziato la conversazione'
       unmuted: '%{user_name} ha riattivato l''audio della conversazione'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,33 +209,41 @@ it:
     online:
       delete: '%{contact_name} è online, riprova più tardi'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'App dashboard'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhook'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +252,11 @@ it:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +282,7 @@ it:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/ja.yml b/config/locales/ja.yml
index 9eac026d3..660d9f549 100644
--- a/config/locales/ja.yml
+++ b/config/locales/ja.yml
@@ -91,6 +91,8 @@ ja:
       conversations_count: 会話数
       avg_first_response_time: 初回応答の平均時間
       avg_resolution_time: 解決までの平均時間
+      avg_reply_time: Avg reply time
+      resolution_count: 処理件数
     team_csv:
       team_name: チーム名
       conversations_count: 会話回数
@@ -138,6 +140,8 @@ ja:
       instagram_story_content: '%{story_sender} さんがストーリーであなたについて言及しました: '
       instagram_deleted_story_content: このストーリーはもう利用できません。
       deleted: このメッセージは削除されました
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'エラーコード: %{error_code}'
     activity:
@@ -172,6 +176,12 @@ ja:
       sla:
         added: '%{user_name} がSLAポリシー "%{sla_name}" を追加しました'
         removed: '%{user_name} がSLAポリシー "%{sla_name}" を削除しました'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} が会話をミュートしました'
       unmuted: '%{user_name} が会話のミュートを解除しました'
       auto_resolution_message: '会話がしばらく非アクティブのため、解決済みとして処理します。引き続きサポートが必要な場合は、新しい会話を開始してください。'
@@ -199,33 +209,41 @@ ja:
     online:
       delete: '%{contact_name} はオンラインです。後でもう一度お試しください'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'ダッシュボードアプリ'
       description: 'ダッシュボードアプリを使用すると、ユーザー情報、注文、または支払い履歴を表示するアプリケーションを作成して埋め込むことができ、カスタマーサポートエージェントにより多くのコンテキストを提供します。'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyteは、オーディオおよびビデオ機能をアプリケーションに統合する製品です。この統合により、エージェントはChatwootから直接顧客とビデオ/音声通話を開始できます。'
       meeting_name: '%{agent_name} がミーティングを開始しました'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "ChatwootとSlackを統合して、チームを同期させます。この統合により、新しい会話の通知を受け取り、Slackのインターフェース内で直接応答することができます。"
     webhooks:
       name: 'Webhooks'
       description: 'Webhookイベントは、Chatwootアカウント内のアクティビティに関するリアルタイムの更新を提供します。希望するイベントを購読すると、Chatwootは更新情報を含むHTTPコールバックを送信します。'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Dialogflowでチャットボットを構築し、それらを受信トレイに簡単に統合します。これらのボットは、カスタマーサービスエージェントに転送する前に初期の問い合わせを処理できます。'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Google翻訳を統合して、エージェントが顧客のメッセージを簡単に翻訳できるようにします。この統合は言語を自動的に検出し、エージェントまたは管理者の希望する言語に変換します。"
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'OpenAIの大規模言語モデルの力を活用して、返信の提案、要約、メッセージの言い換え、スペルチェック、ラベル分類などの機能を提供します。'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: '会話ウィンドウから直接Linearに問題を作成します。あるいは、既存のLinearの問題をリンクして、より効率的な問題追跡プロセスを実現します。'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +252,11 @@ ja:
   captain:
     copilot_error: 'この受信トレイにアシスタントを接続してCopilotを使用してください'
     copilot_limit: 'Copilot残高がありません。課金セクションからクレジットを追加購入することができます。'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: タイトルまたは本文で記事を検索...
@@ -259,6 +282,7 @@ ja:
       made_with: 作成
     header:
       go_to_homepage: ウェブサイト
+      visit_website: Visit website
       appearance:
         system: システム
         light: ライト
diff --git a/config/locales/ka.yml b/config/locales/ka.yml
index 9bda03fc5..08b042c93 100644
--- a/config/locales/ka.yml
+++ b/config/locales/ka.yml
@@ -91,6 +91,8 @@ ka:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Resolution Count
     team_csv:
       team_name: Team name
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ ka:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: This message was deleted
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,12 @@ ka:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} has muted the conversation'
       unmuted: '%{user_name} has unmuted the conversation'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,33 +209,41 @@ ka:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +252,11 @@ ka:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +282,7 @@ ka:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/ko.yml b/config/locales/ko.yml
index 547c5b7ed..723c8a8ea 100644
--- a/config/locales/ko.yml
+++ b/config/locales/ko.yml
@@ -91,6 +91,8 @@ ko:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: 해결 수
     team_csv:
       team_name: Team name
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ ko:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: This message was deleted
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,12 @@ ko:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} has muted the conversation'
       unmuted: '%{user_name} has unmuted the conversation'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,33 +209,41 @@ ko:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +252,11 @@ ko:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: 게시물을 제목이나 내용으로 검색하세요...
@@ -259,6 +282,7 @@ ko:
       made_with: Made with
     header:
       go_to_homepage: 홈페이지
+      visit_website: Visit website
       appearance:
         system: 시스템
         light: 밝게
diff --git a/config/locales/lt.yml b/config/locales/lt.yml
index 0c9f0b051..9a7f843be 100644
--- a/config/locales/lt.yml
+++ b/config/locales/lt.yml
@@ -91,6 +91,8 @@ lt:
       conversations_count: Pokalbių kiekis
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Sprendimų skaičius
     team_csv:
       team_name: Komandos pavadinimas
       conversations_count: Pokalbių skaičius
@@ -138,6 +140,8 @@ lt:
       instagram_story_content: '%{story_sender} paminėjo jus pasakojime: '
       instagram_deleted_story_content: Šis pasakojimas nebepasiekiamas.
       deleted: Šis pranešimas buvo ištrintas
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Klaidos kodas: %{error_code}'
     activity:
@@ -172,6 +176,12 @@ lt:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} nutildė pokalbį'
       unmuted: '%{user_name} įjungė pokalbio garsą'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,33 +209,41 @@ lt:
     online:
       delete: '%{contact_name} yra prisijungęs, pabandykite dar kartą vėliau'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Informacinio skydelio programos'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} pradėjo susitikimą'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhook'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +252,11 @@ lt:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Ieškokite straipsnio pagal pavadinimą arba turinį...
@@ -259,6 +282,7 @@ lt:
       made_with: Padaryta su
     header:
       go_to_homepage: Internetinis puslapis
+      visit_website: Visit website
       appearance:
         system: Sistema
         light: Šviesus
diff --git a/config/locales/lv.yml b/config/locales/lv.yml
index a41e2f593..eaa113cb7 100644
--- a/config/locales/lv.yml
+++ b/config/locales/lv.yml
@@ -91,6 +91,8 @@ lv:
       conversations_count: Sarunu skaits
       avg_first_response_time: Vidējais pirmās reakcijas laiks
       avg_resolution_time: Vidējais atrisināšanas laiks
+      avg_reply_time: Avg reply time
+      resolution_count: Atrisināšanas Skaits
     team_csv:
       team_name: Komandas nosaukums
       conversations_count: Sarunu skaits
@@ -138,6 +140,8 @@ lv:
       instagram_story_content: '%{story_sender} pieminēja jūs stāstā: '
       instagram_deleted_story_content: Šis stāsts vairs nav pieejams.
       deleted: Šis ziņojums ir izdzēsts
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Kļūdas kods: %{error_code}'
     activity:
@@ -172,6 +176,12 @@ lv:
       sla:
         added: '%{user_name} pievienoja SLA politiku %{sla_name}'
         removed: '%{user_name} noņēma SLA politiku %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} izslēdza sarunu'
       unmuted: '%{user_name} ieslēdza sarunu'
       auto_resolution_message: 'Saruna tiek pabeigta, jo tā kādu laiku ir bijusi neaktīva. Ja nepieciešama papildu palīdzība, lūdzu, sāciet jaunu sarunu.'
@@ -199,33 +209,41 @@ lv:
     online:
       delete: '%{contact_name} ir Tiešsaistē, lūdzu, vēlāk mēģiniet vēlreiz'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Informācijas paneļa Lietotnes'
       description: 'Informācijas paneļa Lietotnes ļauj izveidot un iegult lietojumprogrammas, kurās tiek parādīta lietotāja informācija, pasūtījumu vai maksājumu vēsture, nodrošinot plašāku kontekstu jūsu klientu atbalsta aģentiem.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte ir produkts, kas integrē audio un video funkcijas jūsu lietojumprogrammā. Izmantojot šo integrāciju, jūsu aģenti var sākt video/balss zvanus ar klientiem tieši no Chatwoot.'
       meeting_name: '%{agent_name} ir sācis sapulci'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrējiet Chatwoot ar Slack, lai sinhronizētu savu komandu. Šī integrācija ļauj saņemt paziņojumus par jaunām sarunām un atbildēt uz tām tieši Slack saskarnē."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook notikumi nodrošina reāllaika atjauninājumus par darbībām jūsu Chatwoot kontā. Varat abonēt vēlamos notikumus, un Chatwoot nosūtīs jums HTTP atzvanīšanas ziņojumus ar atjauninājumiem.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Veidojiet tērzēšanas robotus, izmantojot Dialogflow, un viegli integrējiet tos savā iesūtnē. Šīs robotprogrammatūras var apstrādāt sākotnējos vaicājumus pirms to nodošanas klientu apkalpošanas aģentam.'
     google_translate:
       name: 'Google Tulkotājs'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrējiet Google tulkotāju, lai palīdzētu aģentiem viegli tulkot klientu ziņojumus. Šī integrācija automātiski nosaka valodu un pārslēdz to uz aģenta vai administratora vēlamo valodu."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Izmantojiet OpenAI lielo valodu modeļu iespējas, tādas kā atbilžu ieteikumus, kopsavilkumus, ziņojumu pārfrāzēšanu, pareizrakstības pārbaudi un etiķešu klasifikāciju.'
     linear:
       name: 'Lineārs'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Izveidojiet problēmu pieteikumus programmā Linear, tieši no sarunas loga. Varat arī sasaistīt esošos Linear problēmu pieteikumus, lai nodrošinātu racionālāku un efektīvāku problēmu izsekošanas procesu.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +252,11 @@ lv:
   captain:
     copilot_error: 'Lai izmantotu Copilot, lūdzu, pievienojiet šai iesūtnei palīgu'
     copilot_limit: 'Jums ir beigušies Copilot kredīti. Vairāk kredītu varat iegādāties norēķinu sadaļā.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Meklēt rakstu pēc nosaukuma vai pamatteksta...
@@ -259,6 +282,7 @@ lv:
       made_with: Veidots ar
     header:
       go_to_homepage: Tīmekļa vietne
+      visit_website: Visit website
       appearance:
         system: Sistēma
         light: Gaišs
diff --git a/config/locales/ml.yml b/config/locales/ml.yml
index d7621c8ba..fefc77b18 100644
--- a/config/locales/ml.yml
+++ b/config/locales/ml.yml
@@ -91,6 +91,8 @@ ml:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: മിഴിവ് എണ്ണം
     team_csv:
       team_name: ടീമിന്റെ പേര്
       conversations_count: സംഭാഷണങ്ങളുടെ എണ്ണം
@@ -138,6 +140,8 @@ ml:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: ഈ സന്ദേശം ഇല്ലാതാക്കി
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,12 @@ ml:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} has muted the conversation'
       unmuted: '%{user_name} has unmuted the conversation'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,33 +209,41 @@ ml:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +252,11 @@ ml:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +282,7 @@ ml:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/ms.yml b/config/locales/ms.yml
index dbb936e52..dea61ba68 100644
--- a/config/locales/ms.yml
+++ b/config/locales/ms.yml
@@ -91,6 +91,8 @@ ms:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Resolution Count
     team_csv:
       team_name: Team name
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ ms:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: This message was deleted
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,12 @@ ms:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} has muted the conversation'
       unmuted: '%{user_name} has unmuted the conversation'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,33 +209,41 @@ ms:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +252,11 @@ ms:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +282,7 @@ ms:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/ne.yml b/config/locales/ne.yml
index 93b4466cc..1b97449af 100644
--- a/config/locales/ne.yml
+++ b/config/locales/ne.yml
@@ -91,6 +91,8 @@ ne:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Resolution Count
     team_csv:
       team_name: Team name
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ ne:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: This message was deleted
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,12 @@ ne:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} has muted the conversation'
       unmuted: '%{user_name} has unmuted the conversation'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,33 +209,41 @@ ne:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +252,11 @@ ne:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +282,7 @@ ne:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/nl.yml b/config/locales/nl.yml
index de586e765..f92ab3c01 100644
--- a/config/locales/nl.yml
+++ b/config/locales/nl.yml
@@ -91,6 +91,8 @@ nl:
       conversations_count: Aantal conversaties
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Aantal Resoluties
     team_csv:
       team_name: Team Naam
       conversations_count: Aantal gesprekken
@@ -138,6 +140,8 @@ nl:
       instagram_story_content: '%{story_sender} heeft je genoemd in het verhaal: '
       instagram_deleted_story_content: Dit verhaal is niet meer beschikbaar.
       deleted: Dit bericht werd verwijderd
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,12 @@ nl:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} has muted the conversation'
       unmuted: '%{user_name} has unmuted the conversation'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,33 +209,41 @@ nl:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +252,11 @@ nl:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +282,7 @@ nl:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: Systeem
         light: Light
diff --git a/config/locales/no.yml b/config/locales/no.yml
index e2820c751..944b63559 100644
--- a/config/locales/no.yml
+++ b/config/locales/no.yml
@@ -91,6 +91,8 @@
       conversations_count: Antall samtaler
       avg_first_response_time: Første svartid
       avg_resolution_time: Gjennomsnittstid for løsning
+      avg_reply_time: Avg reply time
+      resolution_count: Antall løsninger
     team_csv:
       team_name: Gruppe navn
       conversations_count: Antall samtaler
@@ -138,6 +140,8 @@
       instagram_story_content: '%{story_sender} nevnte deg i historien: '
       instagram_deleted_story_content: Denne historien er ikke lenger tilgjengelig.
       deleted: Denne meldingen er slettet
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Feilkode: %{error_code}'
     activity:
@@ -172,6 +176,12 @@
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} har dempet samtalen'
       unmuted: '%{user_name} har opphevet dempingen av samtalen'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,33 +209,41 @@
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +252,11 @@
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +282,7 @@
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/pl.yml b/config/locales/pl.yml
index 1fbdb0fa5..b6e7bb5ef 100644
--- a/config/locales/pl.yml
+++ b/config/locales/pl.yml
@@ -91,6 +91,8 @@ pl:
       conversations_count: Ilość rozmów
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Liczba rozwiązań
     team_csv:
       team_name: Nazwa zespołu
       conversations_count: Liczba rozmów
@@ -138,6 +140,8 @@ pl:
       instagram_story_content: '%{story_sender} wspomniał o Tobie w historii: '
       instagram_deleted_story_content: Ta historia już nie jest dostępna.
       deleted: Ta wiadomość została usunięta
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,12 @@ pl:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} wyciszył/a rozmowę'
       unmuted: '%{user_name} cofnął wyciszenie rozmowy'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,33 +209,41 @@ pl:
     online:
       delete: '%{contact_name} jest online, spróbuj ponownie później'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Aplikacje na pulpicie'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} rozpoczął spotkanie'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooki'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Tłumacz Google'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +252,11 @@ pl:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Wyszukaj artykuł według tytułu lub treści...
@@ -259,6 +282,7 @@ pl:
       made_with: Wykonane z
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/pt.yml b/config/locales/pt.yml
index a6b040590..429b025f8 100644
--- a/config/locales/pt.yml
+++ b/config/locales/pt.yml
@@ -91,6 +91,8 @@ pt:
       conversations_count: Num de conversas
       avg_first_response_time: Média de tempo da primeira resposta
       avg_resolution_time: Média de tempo de resolução
+      avg_reply_time: Avg reply time
+      resolution_count: Contagem de resolução
     team_csv:
       team_name: Nome da equipa
       conversations_count: Número de conversas
@@ -138,6 +140,8 @@ pt:
       instagram_story_content: '%{story_sender} mencionou você na história: '
       instagram_deleted_story_content: Esta história já não está disponível.
       deleted: Esta mensagem foi apagada
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Código de erro: %{error_code}'
     activity:
@@ -172,6 +176,12 @@ pt:
       sla:
         added: '%{user_name} adicionou uma política de SLA %{sla_name}'
         removed: '%{user_name} removeu a política de SLA de %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} bloqueou a conversa'
       unmuted: '%{user_name} reativou a conversa'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,33 +209,41 @@ pt:
     online:
       delete: '%{contact_name} está Online, por favor, tente novamente mais tarde'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Apps de dashboard'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} iniciou uma reunião'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Tradutor'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +252,11 @@ pt:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Pesquisar artigo por título ou corpo...
@@ -259,6 +282,7 @@ pt:
       made_with: Feito com
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: Sistema
         light: Claro
diff --git a/config/locales/pt_BR.yml b/config/locales/pt_BR.yml
index 22215511c..e7d2bfb91 100644
--- a/config/locales/pt_BR.yml
+++ b/config/locales/pt_BR.yml
@@ -91,6 +91,8 @@ pt_BR:
       conversations_count: Nº de Conversas
       avg_first_response_time: Tempo médio de primeira resposta
       avg_resolution_time: Tempo médio de resolução
+      avg_reply_time: Avg reply time
+      resolution_count: Contagem de Resolução
     team_csv:
       team_name: Nome do Time
       conversations_count: Contagem de conversas
@@ -133,17 +135,19 @@ pt_BR:
     no_content: 'Sem conteúdo'
   conversations:
     captain:
-      handoff: 'Transferindo para outro agente para mais assistência.'
+      handoff: 'Transferindo para que outro agente dê assistência.'
     messages:
       instagram_story_content: '%{story_sender} mencionou você na conversa: '
       instagram_deleted_story_content: Este Story não está mais disponível.
       deleted: Esta mensagem foi excluída
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Código de erro: %{error_code}'
     activity:
       captain:
         resolved: 'A conversa foi marcada como resolvida por %{user_name} por inatividade'
-        open: 'A conversa foi marcada como aberta por %{user_name}'
+        open: 'A conversa foi aberta por %{user_name}'
       status:
         resolved: 'Conversa foi marcada como resolvida por %{user_name}'
         contact_resolved: 'A conversa foi resolvida por %{contact_name}'
@@ -172,6 +176,12 @@ pt_BR:
       sla:
         added: '%{user_name} adicionou política de SLA %{sla_name}'
         removed: '%{user_name} removeu a política de SLA %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'Pesquisa CSAT não foi enviada devido a restrições de envio de mensagens'
       muted: '%{user_name} silenciou a conversa'
       unmuted: '%{user_name} reativou a conversa'
       auto_resolution_message: 'Resolvendo a conversa dado que está inativa por um tempo. Por favor, inicie uma nova conversa se precisar de mais ajuda.'
@@ -199,33 +209,41 @@ pt_BR:
     online:
       delete: '%{contact_name} está Online, por favor, tente novamente mais tarde'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Painel de Aplicativos'
       description: 'O Painel de Aplicativos permite que você crie e incorpore aplicativos que exibem informações, pedidos ou histórico de pagamento, fornecendo mais contexto aos seus agentes de suporte ao cliente.'
     dyte:
       name: 'Dyte'
+      short_description: 'Iniciar chamadas de vídeo/voz com clientes diretamente do Chatwoot.'
       description: 'Dyte é um produto que integra as funcionalidades de áudio e vídeo em sua aplicação. Com esta integração, os seus agentes podem iniciar chamadas de vídeo/voz com seus clientes diretamente do chatwoot.'
       meeting_name: '%{agent_name} começou a reunião'
     slack:
       name: 'Slack'
-      description: 'Integre Chatwoot com Slack para manter seu time em sincronia. Essa integração permite que você receba notificações de novas conversas e as responda diretamente na interface do Slack.'
+      short_description: 'Receba notificações e responda as conversas diretamente no Slack.'
+      description: "Integre Chatwoot com Slack para manter seu time em sincronia. Essa integração permite que você receba notificações de novas conversas e as responda diretamente na interface do Slack."
     webhooks:
       name: 'Webhooks'
       description: 'Eventos webhook fornecem atualizações sobre atividades em tempo real na sua conta Chatwoot. Você pode se inscrever em seus eventos preferidos, e o Chatwoot enviará as chamadas HTTP com as atualizações.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Crie chatbots para lidar com as consultas iniciais antes de transferir para agentes.'
       description: 'Construa chatbots com o Dialogflow e integre-os facilmente na sua caixa de entrada. Esses bots podem lidar com as consultas iniciais antes de transferi-las para um agente de atendimento ao cliente.'
     google_translate:
       name: 'Tradutor do Google'
-      description: 'Integre o Google Tradutor para ajudar os agentes a traduzir facilmente as mensagens dos clientes. Esta integração detecta automaticamente o idioma e o converte para o idioma preferido do agente ou do administrador.'
+      short_description: 'Traduzir automaticamente mensagens de clientes para agentes.'
+      description: "Integre o Google Tradutor para ajudar os agentes a traduzir facilmente as mensagens dos clientes. Esta integração detecta automaticamente o idioma e o converte para o idioma preferido do agente ou do administrador."
     openai:
       name: 'OpenAI'
+      short_description: 'Sugestões, resumos e aprimoramento de mensagem e resposta com IA.'
       description: 'Aproveite o poder dos grandes modelos de linguagem do OpenAI com recursos como sugestões de resposta, resumo, reformulação de mensagens, verificação ortográfica e classificação de rótulos.'
     linear:
       name: 'Linear'
+      short_description: 'Crie e vincule issues do Linear diretamente de conversas.'
       description: 'Crie issues em Linear diretamente da sua janela de conversa. Alternativamente, vincule as issues lineares existentes para um processo de rastreamento de problemas mais simples e eficiente.'
     shopify:
       name: 'Shopify'
+      short_description: 'Acessar detalhes do pedido e dados de clientes da sua loja Shopify.'
       description: 'Conecte sua loja Shopify para acessar detalhes de pedidos, informações de clientes e dados de produtos diretamente em suas conversas e ajudar sua equipe de suporte a fornecer um atendimento mais rápido e contextual aos seus clientes.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +252,11 @@ pt_BR:
   captain:
     copilot_error: 'Conecte com um assistente a esta caixa de entrada para usar Copilot'
     copilot_limit: 'Você está sem créditos de Copilot. Pode comprar mais créditos na seção de faturamento.'
+    copilot:
+      using_tool: 'Usando a ferramenta %{function_name}'
+      completed_tool_call: 'Uso da ferramenta %{function_name} concluída'
+      invalid_tool_call: 'Ferramenta inválida'
+      tool_not_available: 'Ferramenta indisponível'
   public_portal:
     search:
       search_placeholder: Pesquisar por artigo por título ou corpo...
@@ -259,6 +282,7 @@ pt_BR:
       made_with: Criado com
     header:
       go_to_homepage: Site
+      visit_website: Visit website
       appearance:
         system: Sistema
         light: Claro
diff --git a/config/locales/ro.yml b/config/locales/ro.yml
index 4b58d0e1d..408f85f87 100644
--- a/config/locales/ro.yml
+++ b/config/locales/ro.yml
@@ -91,6 +91,8 @@ ro:
       conversations_count: Conversații
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Număr de rezoluții
     team_csv:
       team_name: Numele echipei
       conversations_count: Conversațiile contează
@@ -138,6 +140,8 @@ ro:
       instagram_story_content: '%{story_sender} menționat în poveste: '
       instagram_deleted_story_content: Această poveste nu mai este disponibilă.
       deleted: Acest mesaj a fost șters
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,12 @@ ro:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} a dezactivat conversația'
       unmuted: '%{user_name} a activat conversația'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,33 +209,41 @@ ro:
     online:
       delete: '%{contact_name} este online, încercați din nou mai târziu'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Aplicații tablou de bord'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} a început o întâlnire'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhook-uri'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Flux de dialog'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +252,11 @@ ro:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Căutați articol după titlu sau corp...
@@ -259,6 +282,7 @@ ro:
       made_with: Realizat cu
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: Sistem
         light: Light
diff --git a/config/locales/ru.yml b/config/locales/ru.yml
index b91b036e8..46b749f21 100644
--- a/config/locales/ru.yml
+++ b/config/locales/ru.yml
@@ -91,6 +91,8 @@ ru:
       conversations_count: Количество диалогов
       avg_first_response_time: Среднее время первого ответа
       avg_resolution_time: Среднее время завершения
+      avg_reply_time: Avg reply time
+      resolution_count: Количество завершенных
     team_csv:
       team_name: Название команды
       conversations_count: Количество бесед
@@ -138,6 +140,8 @@ ru:
       instagram_story_content: '%{story_sender} упомянул Вас в истории: '
       instagram_deleted_story_content: Эта история больше недоступна.
       deleted: Это сообщение было удалено
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Код ошибки: %{error_code}'
     activity:
@@ -172,6 +176,12 @@ ru:
       sla:
         added: '%{user_name} добавил политику SLA %{sla_name}'
         removed: '%{user_name} удалил политику SLA %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} заглушил(а) этот разговор'
       unmuted: '%{user_name} включил(а) уведомления для разговора'
       auto_resolution_message: 'Разговор закрывается, поскольку он был неактивен в течение длительного времени. Пожалуйста, начните новый разговор, если потребуется дополнительная помощь.'
@@ -199,33 +209,41 @@ ru:
     online:
       delete: '%{contact_name} в сети, повторите попытку позже'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Панель приложений'
       description: 'Панель приложений позволяет вам создавать и вставлять приложения, отображающие информацию о пользователе, заказы или историю платежей, обеспечивая больший контекст для агентов поддержки.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte - это продукт, который интегрирует функции аудио и видео в ваше приложение. С помощью этой интеграции ваши агенты могут начать видео/голосовые звонки с вашими клиентами прямо из Chatwoot.'
       meeting_name: '%{agent_name} приступил к встрече'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Интегрируйте Chatwoot с Slack для синхронизации команды. Эта интеграция позволяет получать уведомления о новых разговорах и отвечать на них непосредственно в интерфейсе Slack."
     webhooks:
       name: 'Webhooks'
       description: 'События Webhook предоставляют обновления об активности в вашем аккаунте Chatwoot в режиме реального времени. Вы можете подписаться на ваши предпочтительные события, и Chatwoot будет отправлять вам HTTP-ответы с обновлениями.'
     dialogflow:
       name: 'Диалог'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Создайте чатботов с помощью Dialogflow и легко интегрируйте их в ваш источник. Эти боты могут обрабатывать начальные запросы, прежде чем передавать их агенту поддержки.'
     google_translate:
       name: 'Google Перевод'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Интегрируйте Google Translate, чтобы помочь агентам легко переводить сообщения клиентов. Эта интеграция автоматически определяет язык и преобразует его в язык, предпочтительный для агента или администратора."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Используйте LLM OpenAI с такими функциями, как предложение ответов, резюмирование, перефразирование сообщений, проверка орфографии и подстановка категорий.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Создавайте или прикрепляйте уже существующие задачи в Linear непосредственно из окна диалога для более упорядоченного и эффективного процесса отслеживания проблем.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +252,11 @@ ru:
   captain:
     copilot_error: 'Пожалуйста, подключите ассистента к этому источнику входящих для использования Copilot'
     copilot_limit: 'У вас закончились кредиты для Copilot. Вы можете купить дополнительные кредиты в разделе биллинга.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Поиск статьи по названию или содержанию...
@@ -259,6 +282,7 @@ ru:
       made_with: Сделано с
     header:
       go_to_homepage: Сайт
+      visit_website: Visit website
       appearance:
         system: Система
         light: Светлая
diff --git a/config/locales/sh.yml b/config/locales/sh.yml
index 967b5840d..d1e84b328 100644
--- a/config/locales/sh.yml
+++ b/config/locales/sh.yml
@@ -91,6 +91,8 @@ sh:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Resolution Count
     team_csv:
       team_name: Team name
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ sh:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: This message was deleted
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,12 @@ sh:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} has muted the conversation'
       unmuted: '%{user_name} has unmuted the conversation'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,33 +209,41 @@ sh:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +252,11 @@ sh:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +282,7 @@ sh:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/sk.yml b/config/locales/sk.yml
index 71a54c135..d607ecb66 100644
--- a/config/locales/sk.yml
+++ b/config/locales/sk.yml
@@ -91,6 +91,8 @@ sk:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Počet vyriešených problémov
     team_csv:
       team_name: Názov tímu
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ sk:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: This message was deleted
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,12 @@ sk:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} stlmil konverzáciu'
       unmuted: '%{user_name} odtlmil konverzáciu'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,33 +209,41 @@ sk:
     online:
       delete: '%{contact_name} je online, skúste to prosím neskôr'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +252,11 @@ sk:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +282,7 @@ sk:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/sl.yml b/config/locales/sl.yml
index f040afbc1..a4d981878 100644
--- a/config/locales/sl.yml
+++ b/config/locales/sl.yml
@@ -91,6 +91,8 @@ sl:
       conversations_count: Število pogovorov
       avg_first_response_time: Povprečni prvi odzivni čas
       avg_resolution_time: Povprečni čas razrešitve
+      avg_reply_time: Avg reply time
+      resolution_count: Resolution Count
     team_csv:
       team_name: Ime ekipe
       conversations_count: Število pogovorov
@@ -138,6 +140,8 @@ sl:
       instagram_story_content: '%{story_sender} vas je omenil v zgodbi: '
       instagram_deleted_story_content: Ta zgodba ni več na voljo.
       deleted: To sporočilo je bilo izbrisano
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Koda napake: %{error_code}'
     activity:
@@ -172,6 +176,12 @@ sl:
       sla:
         added: '%{user_name} je dodal politiko SLA %{sla_name}'
         removed: '%{user_name} je odstranil politiko SLA %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} je utišal pogovor'
       unmuted: '%{user_name} je vklopil sporočila pogovora'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,33 +209,41 @@ sl:
     online:
       delete: '%{contact_name} je na voljo, poskusite znova pozneje'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Aplikacije nadzorne plošče'
       description: 'Aplikacije nadzorne plošče vam omogočajo, da ustvarite in vdelate aplikacije, ki prikazujejo uporabniške informacije, naročila ali zgodovino plačil, kar zagotavlja več konteksta vašim agentom za podporo strankam.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte je rešitev, ki integrira avdio in video funkcije v vašo aplikacijo. S to integracijo lahko vaši agenti začnejo video/glasovne klice z vašimi strankami neposredno iz Chatwoota.'
       meeting_name: '%{agent_name} je začel sestanek'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrirajte Chatwoot s Slackom, da bo vaša ekipa sinhronizirana. Ta integracija vam omogoča prejemanje obvestil o novih pogovorih in odgovarjanje nanje neposredno v Slackovem vmesniku."
     webhooks:
       name: 'Webhooks'
       description: 'Dogodki Webhook zagotavljajo posodobitve v realnem času o dejavnostih v vašem računu Chatwoot. Naročite se lahko na želene dogodke in Chatwoot vam bo poslal povratne klice HTTP s posodobitvami.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Ustvarite chatbote z Dialogflowom in jih preprosto integrirajte v svoj nabiralnik. Ti boti lahko obravnavajo začetne poizvedbe, preden jih prenesejo agentu za pomoč uporabnikom.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrirajte Google Translate, da agentom pomagate pri preprostem prevajanju sporočil strank. Ta integracija samodejno zazna jezik in ga pretvori v prednostni jezik agenta ali skrbnika."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Izkoristite moč velikih jezikovnih modelov OpenAI s funkcijami, kot so predlogi odgovorov, povzemanje, preoblikovanje sporočil, preverjanje črkovanja in klasifikacija oznak.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Ustvarite issue v Linearju neposredno iz pogovornega okna. Druga možnost je, da povežete obstoječe Linear issue za bolj poenostavljen in učinkovit postopek sledenja težavam.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +252,11 @@ sl:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Iskanje članka po naslovu ali telesu ...
@@ -259,6 +282,7 @@ sl:
       made_with: Narejeno z
     header:
       go_to_homepage: Spletna stran
+      visit_website: Visit website
       appearance:
         system: Sistem
         light: Svetlo
diff --git a/config/locales/sq.yml b/config/locales/sq.yml
index 7f5466eee..a95d31f8b 100644
--- a/config/locales/sq.yml
+++ b/config/locales/sq.yml
@@ -91,6 +91,8 @@ sq:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Resolution Count
     team_csv:
       team_name: Team name
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ sq:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: This message was deleted
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,12 @@ sq:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} has muted the conversation'
       unmuted: '%{user_name} has unmuted the conversation'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,33 +209,41 @@ sq:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +252,11 @@ sq:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +282,7 @@ sq:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/sr.yml b/config/locales/sr.yml
index 32c33a279..020ee79f6 100644
--- a/config/locales/sr.yml
+++ b/config/locales/sr.yml
@@ -91,6 +91,8 @@ sr-Latn:
       conversations_count: Broj razgovora
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Broj rešenih
     team_csv:
       team_name: Naziv tima
       conversations_count: Broj razgovora
@@ -138,6 +140,8 @@ sr-Latn:
       instagram_story_content: '%{story_sender} vas je pomenuo u priči: '
       instagram_deleted_story_content: Ova priča više nije dostupna.
       deleted: Poruka je obrisana
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,12 @@ sr-Latn:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} je utišao razgovor'
       unmuted: '%{user_name} je uklonio utišanje razgovora'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,33 +209,41 @@ sr-Latn:
     online:
       delete: '%{contact_name} je dostupan, molim vas pokušajte ponovo'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Aplikacije radne table'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Veb zakačke'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +252,11 @@ sr-Latn:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +282,7 @@ sr-Latn:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/sv.yml b/config/locales/sv.yml
index 944d9fa99..e6fd303b2 100644
--- a/config/locales/sv.yml
+++ b/config/locales/sv.yml
@@ -91,6 +91,8 @@ sv:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Antal lösta
     team_csv:
       team_name: Team name
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ sv:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: Detta meddelande har tagits bort
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Felkod: %{error_code}'
     activity:
@@ -172,6 +176,12 @@ sv:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} har tystat konversationen'
       unmuted: '%{user_name} har avtystat konversationen'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,33 +209,41 @@ sv:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhookar'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +252,11 @@ sv:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Sök efter artikel baserat på rubrik eller brödtext...
@@ -259,6 +282,7 @@ sv:
       made_with: Gjord med
     header:
       go_to_homepage: Hemsida
+      visit_website: Visit website
       appearance:
         system: System
         light: Ljus
diff --git a/config/locales/ta.yml b/config/locales/ta.yml
index dcd0b947f..19160d31c 100644
--- a/config/locales/ta.yml
+++ b/config/locales/ta.yml
@@ -91,6 +91,8 @@ ta:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: தீர்மான எண்ணிக்கை
     team_csv:
       team_name: Team name
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ ta:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: This message was deleted
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,12 @@ ta:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} has muted the conversation'
       unmuted: '%{user_name} has unmuted the conversation'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,33 +209,41 @@ ta:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +252,11 @@ ta:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +282,7 @@ ta:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/th.yml b/config/locales/th.yml
index 1a8def1e7..92fc4b1c6 100644
--- a/config/locales/th.yml
+++ b/config/locales/th.yml
@@ -91,6 +91,8 @@ th:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: จำนวนความละเอียด
     team_csv:
       team_name: ชื่อทีม
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ th:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: This message was deleted
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,12 @@ th:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} has muted the conversation'
       unmuted: '%{user_name} has unmuted the conversation'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,33 +209,41 @@ th:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +252,11 @@ th:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +282,7 @@ th:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/tl.yml b/config/locales/tl.yml
index 102cb8461..b0ff25b71 100644
--- a/config/locales/tl.yml
+++ b/config/locales/tl.yml
@@ -91,6 +91,8 @@ tl:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Resolution Count
     team_csv:
       team_name: Team name
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ tl:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: This message was deleted
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,12 @@ tl:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} has muted the conversation'
       unmuted: '%{user_name} has unmuted the conversation'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,33 +209,41 @@ tl:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +252,11 @@ tl:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +282,7 @@ tl:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/tr.yml b/config/locales/tr.yml
index d27ab3123..128783873 100644
--- a/config/locales/tr.yml
+++ b/config/locales/tr.yml
@@ -91,6 +91,8 @@ tr:
       conversations_count: Konuşma sayısı
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Çözünürlük Sayısı
     team_csv:
       team_name: Ekip adı
       conversations_count: Konuşma sayısı
@@ -133,17 +135,19 @@ tr:
     no_content: 'No content'
   conversations:
     captain:
-      handoff: 'Transferring to another agent for further assistance.'
+      handoff: 'Daha fazla yardım için başka bir temsilciye aktarılıyor.'
     messages:
       instagram_story_content: '%{story_sender} hikayesinde senden bahsetti: '
       instagram_deleted_story_content: Bu hikaye artık mevcut değil.
       deleted: Bu mesaj silinmiş
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Hata kodu: %{error_code}'
     activity:
       captain:
-        resolved: 'Conversation was marked resolved by %{user_name} due to inactivity'
-        open: 'Conversation was marked open by %{user_name}'
+        resolved: 'Sohbet, %{user_name} tarafından etkinlik olmadığı için çözüldü olarak işaretlendi'
+        open: 'Sohbet, %{user_name} tarafından açık olarak işaretlendi'
       status:
         resolved: 'Konuşma %{user_name} tarafından çözümlendi olarak işaretlendi'
         contact_resolved: 'Konuşma %{contact_name} tarafından çözümlendi olarak işaretlendi'
@@ -151,8 +155,8 @@ tr:
         pending: 'Konuşma, %{user_name} tarafından bekleyen olarak işaretlendi'
         snoozed: 'Konuşma, %{user_name} tarafından erteledi olarak işaretlendi'
         auto_resolved_days: ' %{count} günlük hareketsizlik nedeniyle konuşma, sistem tarafından çözümlendi olarak işaretlendi'
-        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
-        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
+        auto_resolved_hours: 'Sohbet, sistem tarafından %{count} saat etkinlik olmadığı için çözüldü olarak işaretlendi'
+        auto_resolved_minutes: 'Sohbet, sistem tarafından %{count} dakika etkinlik olmadığı için çözüldü olarak işaretlendi'
         system_auto_open: Sistem, yeni gelen bir mesaj nedeniyle konuşmayı tekrar açtı.
       priority:
         added: '%{user_name} önceliği %{new_priority} olarak ayarladı'
@@ -172,6 +176,12 @@ tr:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name}, sohbeti sessize aldı'
       unmuted: '%{user_name} konuşmanın sesini açtı'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,41 +209,54 @@ tr:
     online:
       delete: '%{contact_name} çevrimiçi, lütfen daha sonra tekrar deneyin'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Panel Uygulamaları'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Müşterilerle doğrudan Chatwoot üzerinden video/sesli arama başlatın.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} bir toplantı başlattı'
     slack:
       name: 'Slack'
+      short_description: 'Slack üzerinden doğrudan bildirim alın ve sohbetlere yanıt verin.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow botu'
+      short_description: 'Temsilcilere aktarmadan önce ilk soruları yanıtlayacak sohbet botları oluşturun.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Çeviri'
+      short_description: 'Müşteri mesajlarını temsilciler için otomatik olarak çevirin.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'Yapay zekâ destekli yanıt önerileri, özetleme ve mesaj geliştirme.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Linear sorunlarını doğrudan sohbetlerden oluşturun ve bağlayın.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Shopify mağazanızdan sipariş detaylarına ve müşteri verilerine erişin.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
-      short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
-      description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
+      short_description: 'Kişilerinizi ve sohbetlerinizi LeadSquared CRM ile senkronize edin.'
+      description: 'Kişilerinizi ve sohbetlerinizi LeadSquared CRM ile senkronize edin. Bu entegrasyon, yeni kişiler eklendiğinde otomatik olarak LeadSquared''da potansiyel müşteri oluşturur ve satış ekibinize tam bağlam sağlamak için sohbet etkinliğini kaydeder.'
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: '%{function_name} aracını kullanıyor'
+      completed_tool_call: '%{function_name} aracı çağrısı tamamlandı'
+      invalid_tool_call: 'Geçersiz araç çağrısı'
+      tool_not_available: 'Araç mevcut değil'
   public_portal:
     search:
       search_placeholder: Başlık veya içerikle makale arayın...
@@ -259,6 +282,7 @@ tr:
       made_with: İle yapılmıştır
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: Sistem
         light: Açık Mod
@@ -292,24 +316,24 @@ tr:
       one: '%{count} second'
       other: '%{count} seconds'
   automation:
-    system_name: 'Automation System'
+    system_name: 'Otomasyon Sistemi'
   crm:
-    no_message: 'No messages in conversation'
-    attachment: '[Attachment: %{type}]'
+    no_message: 'Sohbette mesaj yok'
+    attachment: '[Ek: %{type}]'
     no_content: '[No content]'
     created_activity: |
-      New conversation started on %{brand_name}
+      Yeni sohbet başlatıldı: %{brand_name}
 
-      Channel: %{channel_info}
-      Created: %{formatted_creation_time}
-      Conversation ID: %{display_id}
-      View in %{brand_name}: %{url}
+      Kanal: %{channel_info}
+      Oluşturulma: %{formatted_creation_time}
+      Sohbet Kimliği: %{display_id}
+      %{brand_name}'de görüntüle: %{url}
     transcript_activity: |
-      Conversation Transcript from %{brand_name}
+      %{brand_name} sohbet dökümü
 
-      Channel: %{channel_info}
-      Conversation ID: %{display_id}
-      View in %{brand_name}: %{url}
+      Kanal: %{channel_info}
+      Sohbet Kimliği: %{display_id}
+      %{brand_name}'de görüntüle: %{url}
 
-      Transcript:
+      Döküm:
       %{format_messages}
diff --git a/config/locales/uk.yml b/config/locales/uk.yml
index 211d11f2c..b48de05bb 100644
--- a/config/locales/uk.yml
+++ b/config/locales/uk.yml
@@ -91,6 +91,8 @@ uk:
       conversations_count: '№ розмов'
       avg_first_response_time: Середній час першої відповіді
       avg_resolution_time: Середній час вирішення
+      avg_reply_time: Avg reply time
+      resolution_count: Кількість вирішень
     team_csv:
       team_name: Назва команди
       conversations_count: Кількість бесід
@@ -138,6 +140,8 @@ uk:
       instagram_story_content: '%{story_sender} згадав вас у сторіс: '
       instagram_deleted_story_content: Ця історія більше не доступна.
       deleted: Це повідомлення було видалено
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Код помилки: %{error_code}'
     activity:
@@ -172,6 +176,12 @@ uk:
       sla:
         added: '%{user_name} додав політику SLA %{sla_name}'
         removed: '%{user_name} видалив політику SLA %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} включив безвучний режим'
       unmuted: '%{user_name} виключив безвучний режим'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,33 +209,41 @@ uk:
     online:
       delete: '%{contact_name} в онлайні, будь ласка, спробуйте ще раз пізніше'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Додатки для головного екрану'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} розпочав зустріч'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Веб-хуки'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +252,11 @@ uk:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Пошук статті за заголовком або змістом...
@@ -259,6 +282,7 @@ uk:
       made_with: Зроблено з
     header:
       go_to_homepage: Вебсайт
+      visit_website: Visit website
       appearance:
         system: Системна
         light: Світла
diff --git a/config/locales/ur.yml b/config/locales/ur.yml
index 3b1c2dceb..5e441edc4 100644
--- a/config/locales/ur.yml
+++ b/config/locales/ur.yml
@@ -91,6 +91,8 @@ ur:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Resolution Count
     team_csv:
       team_name: Team name
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ ur:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: This message was deleted
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,12 @@ ur:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} has muted the conversation'
       unmuted: '%{user_name} has unmuted the conversation'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,33 +209,41 @@ ur:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +252,11 @@ ur:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +282,7 @@ ur:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/ur_IN.yml b/config/locales/ur_IN.yml
index c139fe327..cb659d105 100644
--- a/config/locales/ur_IN.yml
+++ b/config/locales/ur_IN.yml
@@ -91,6 +91,8 @@ ur:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Resolution Count
     team_csv:
       team_name: Team name
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ ur:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: This message was deleted
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,12 @@ ur:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} has muted the conversation'
       unmuted: '%{user_name} has unmuted the conversation'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,33 +209,41 @@ ur:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +252,11 @@ ur:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +282,7 @@ ur:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/vi.yml b/config/locales/vi.yml
index 15dd53c0d..ff1e6c398 100644
--- a/config/locales/vi.yml
+++ b/config/locales/vi.yml
@@ -91,6 +91,8 @@ vi:
       conversations_count: Số hội thoại
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Số lượng giải quyết
     team_csv:
       team_name: Tên nhóm
       conversations_count: Số hội thoại
@@ -138,6 +140,8 @@ vi:
       instagram_story_content: '%{story_sender} đã đề cập đến bạn trong hội thoại: '
       instagram_deleted_story_content: Hội thoại này không còn nữa.
       deleted: Tin nhắn đã bị xoá
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,12 @@ vi:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} đã tắt tiếng hội thoại'
       unmuted: '%{user_name} đã bật tiếng cuộc trò chuyện'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,33 +209,41 @@ vi:
     online:
       delete: '%{contact_name} đang trực tiếng, vui lòng thử lại sau'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Ứng dụng bảng điều khiển'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} đã bắt đầu một cuộc họp'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +252,11 @@ vi:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Tìm bài viết theo tiêu đề hoặc nội dung...
@@ -259,6 +282,7 @@ vi:
       made_with: Tạo bởi
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/zh_CN.yml b/config/locales/zh_CN.yml
index 4a6be15c2..415de5705 100644
--- a/config/locales/zh_CN.yml
+++ b/config/locales/zh_CN.yml
@@ -91,6 +91,8 @@ zh_CN:
       conversations_count: 对话数量
       avg_first_response_time: 平均首次响应时间
       avg_resolution_time: 平均解决时间
+      avg_reply_time: Avg reply time
+      resolution_count: 已解决的数量
     team_csv:
       team_name: 团队名称
       conversations_count: 对话数量
@@ -133,17 +135,19 @@ zh_CN:
     no_content: '无内容'
   conversations:
     captain:
-      handoff: 'Transferring to another agent for further assistance.'
+      handoff: '正在转接另一个客服以获得进一步协助。'
     messages:
       instagram_story_content: '%{story_sender} 会话中提到了你: '
       instagram_deleted_story_content: 本信息不存在
       deleted: 此消息已被删除
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: '错误代码: %{error_code}'
     activity:
       captain:
-        resolved: 'Conversation was marked resolved by %{user_name} due to inactivity'
-        open: 'Conversation was marked open by %{user_name}'
+        resolved: '对话被系统标记为已解决, 原因是 %{user_name} 不活跃'
+        open: '对话被 %{user_name} 打开'
       status:
         resolved: '对话被标记由 %{user_name} 解决'
         contact_resolved: '对话被 %{contact_name} 重新打开'
@@ -151,8 +155,8 @@ zh_CN:
         pending: '对话被标记由 %{user_name} 待处理'
         snoozed: '对话被 %{user_name} 暂停'
         auto_resolved_days: '对话被系统标记为已解决, 原因是 %{count} 天不活跃'
-        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
-        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
+        auto_resolved_hours: '对话被系统标记为已解决, 原因是 %{count} 小时不活跃'
+        auto_resolved_minutes: '对话被系统标记为已解决, 原因是 %{count} 分钟不活跃'
         system_auto_open: 由于收到新的消息，系统重新打开了对话。
       priority:
         added: '%{user_name} 将优先级设置为 %{new_priority}'
@@ -172,6 +176,12 @@ zh_CN:
       sla:
         added: '%{user_name} 添加了 SLA 策略 %{sla_name}'
         removed: '%{user_name} 移除了 SLA 策略 %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} 已将会话静音'
       unmuted: '%{user_name} 已将会话取消静音'
       auto_resolution_message: '由于对话长时间未活跃，已将其标记为已解决。如果您需要进一步帮助，请开始新的对话。'
@@ -199,41 +209,54 @@ zh_CN:
     online:
       delete: '%{contact_name} 在线, 请重试'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: '仪表板应用'
       description: '仪表板应用允许您创建和嵌入显示用户信息、订单或支付历史的应用程序，为您的客户支持代理提供更多上下文。'
     dyte:
       name: 'Dyte'
+      short_description: '直接从 Chatwoot 开始与客户的视频/语音通话。'
       description: 'Dyte 是一个将音频和视频功能集成到您的应用程序中的产品。通过此集成，您的代理可以直接从 Chatwoot 开始与客户的视频/语音通话。'
       meeting_name: '%{agent_name} 已开始会议'
     slack:
       name: 'Slack'
+      short_description: '在 Slack 直接接收通知和回复对话。'
       description: "将 Chatwoot 与 Slack 集成，以保持团队的同步。此集成允许您接收新对话的通知并直接在 Slack 界面中响应它们。"
     webhooks:
       name: 'Webhooks'
       description: 'Webhook 事件提供有关 Chatwoot 帐户中活动的实时更新。您可以订阅您喜欢的事件，Chatwoot 将向您发送带有更新的 HTTP 回调。'
     dialogflow:
       name: 'Dialogflow'
+      short_description: '构建聊天机器人来处理初步咨询，然后再转接给客服。'
       description: '使用 Dialogflow 构建聊天机器人，并轻松将其集成到您的收件箱中。这些机器人可以在将查询转移给客户服务代理之前处理初始查询。'
     google_translate:
       name: 'Google 翻译'
+      short_description: '自动为客服翻译客户的消息。'
       description: "集成 Google 翻译以帮助代理轻松翻译客户消息。此集成会自动检测语言并将其转换为代理或管理员的首选语言。"
     openai:
       name: 'OpenAI'
+      short_description: 'AI 驱动的答复建议、摘要和消息增强。'
       description: '利用 OpenAI 的大型语言模型功能，例如回复建议、摘要、消息改写、拼写检查和标签分类。'
     linear:
       name: 'Linear'
+      short_description: '直接在会话中创建并关联 Linear 问题。'
       description: '直接从对话窗口在 Linear 中创建问题。或者，链接现有的 Linear 问题以简化问题跟踪过程。'
     shopify:
       name: 'Shopify'
+      short_description: '从您的 Shopify 商店访问订单详情和客户数据。'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
-      short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
-      description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
+      short_description: '与 LeadSquared CRM 同步您的联系人和对话。'
+      description: '与 LeadSquared CRM 同步您的联系人和对话。 当添加新联系人时，这种集成会自动在潜在客户创建线索，并记录对话活动，为您的销售团队提供完整的上下文。'
   captain:
     copilot_error: '请为该收件箱连接一个助手以使用 Copilot'
     copilot_limit: '您的 Copilot 积分已用完。您可以从计费部分购买更多积分。'
+    copilot:
+      using_tool: '使用工具 %{function_name}'
+      completed_tool_call: '%{function_name} 工具调用完成'
+      invalid_tool_call: '无效的工具调用'
+      tool_not_available: '工具不可用'
   public_portal:
     search:
       search_placeholder: 搜索文章的标题或正文...
@@ -259,6 +282,7 @@ zh_CN:
       made_with: 制作于
     header:
       go_to_homepage: 网站
+      visit_website: Visit website
       appearance:
         system: 系统
         light: 浅色
@@ -288,24 +312,24 @@ zh_CN:
     seconds:
       other: '%{count} 秒'
   automation:
-    system_name: 'Automation System'
+    system_name: '自动化系统'
   crm:
-    no_message: 'No messages in conversation'
-    attachment: '[Attachment: %{type}]'
+    no_message: '对话中没有消息'
+    attachment: '[附件：%{type}]'
     no_content: '[无内容]'
     created_activity: |
-      New conversation started on %{brand_name}
+      %{brand_name} 的新对话
 
-      Channel: %{channel_info}
-      Created: %{formatted_creation_time}
-      Conversation ID: %{display_id}
-      View in %{brand_name}: %{url}
+      通道：%{channel_info}
+      创建于：%{formatted_creation_time}
+      对话 ID：%{display_id}
+      在 %{brand_name} 中查看：%{url}
     transcript_activity: |
-      Conversation Transcript from %{brand_name}
+      来自 %{brand_name} 的对话副本
 
-      Channel: %{channel_info}
-      Conversation ID: %{display_id}
-      View in %{brand_name}: %{url}
+      通道：%{channel_info}
+      对话 ID：%{display_id}
+      在 %{brand_name} 中查看：%{url}
 
-      Transcript:
+      副本：
       %{format_messages}
diff --git a/config/locales/zh_TW.yml b/config/locales/zh_TW.yml
index 9a248dc4b..d658f5a17 100644
--- a/config/locales/zh_TW.yml
+++ b/config/locales/zh_TW.yml
@@ -91,6 +91,8 @@ zh_TW:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: 已解決的數量
     team_csv:
       team_name: 團隊名稱
       conversations_count: 對話數量
@@ -138,6 +140,8 @@ zh_TW:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: 訊息已被刪除
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,12 @@ zh_TW:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} 已將對話靜音'
       unmuted: '%{user_name} 將對話解除靜音'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,33 +209,41 @@ zh_TW:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +252,11 @@ zh_TW:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +282,7 @@ zh_TW:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/routes.rb b/config/routes.rb
index ea65a02c9..203a954d1 100644
--- a/config/routes.rb
+++ b/config/routes.rb
@@ -98,7 +98,7 @@ Rails.application.routes.draw do
           namespace :channels do
             resource :twilio_channel, only: [:create]
           end
-          resources :conversations, only: [:index, :create, :show, :update] do
+          resources :conversations, only: [:index, :create, :show, :update, :destroy] do
             collection do
               get :meta
               get :search
@@ -128,7 +128,6 @@ Rails.application.routes.draw do
               post :unread
               post :custom_attributes
               get :attachments
-              post :copilot
               get :inbox_assistant
             end
           end
@@ -345,6 +344,7 @@ Rails.application.routes.draw do
               get :agent
               get :team
               get :inbox
+              get :label
             end
           end
           resources :reports, only: [:index] do
@@ -523,7 +523,7 @@ Rails.application.routes.draw do
 
       resources :access_tokens, only: [:index, :show]
       resources :installation_configs, only: [:index, :new, :create, :show, :edit, :update]
-      resources :agent_bots, only: [:index, :new, :create, :show, :edit, :update] do
+      resources :agent_bots, only: [:index, :new, :create, :show, :edit, :update, :destroy] do
         delete :avatar, on: :member, action: :destroy_avatar
       end
       resources :platform_apps, only: [:index, :new, :create, :show, :edit, :update, :destroy]
@@ -534,7 +534,7 @@ Rails.application.routes.draw do
       end
 
       # resources that doesn't appear in primary navigation in super admin
-      resources :account_users, only: [:new, :create, :destroy]
+      resources :account_users, only: [:new, :create, :show, :destroy]
     end
     authenticated :super_admin do
       mount Sidekiq::Web => '/monitoring/sidekiq'
diff --git a/db/migrate/20250620120000_create_channel_voice.rb b/db/migrate/20250620120000_create_channel_voice.rb
new file mode 100644
index 000000000..9e2a25723
--- /dev/null
+++ b/db/migrate/20250620120000_create_channel_voice.rb
@@ -0,0 +1,16 @@
+class CreateChannelVoice < ActiveRecord::Migration[7.0]
+  def change
+    create_table :channel_voice do |t|
+      t.string :phone_number, null: false
+      t.string :provider, null: false, default: 'twilio'
+      t.jsonb :provider_config, null: false
+      t.integer :account_id, null: false
+      t.jsonb :additional_attributes, default: {}
+
+      t.timestamps
+    end
+
+    add_index :channel_voice, :phone_number, unique: true
+    add_index :channel_voice, :account_id
+  end
+end
\ No newline at end of file
diff --git a/db/schema.rb b/db/schema.rb
index d065a8ff4..fdd0cce82 100644
--- a/db/schema.rb
+++ b/db/schema.rb
@@ -10,7 +10,7 @@
 #
 # It's strongly recommended that you check this file into your version control system.
 
-ActiveRecord::Schema[7.1].define(version: 2025_05_23_031839) do
+ActiveRecord::Schema[7.1].define(version: 2025_06_20_120000) do
   # These extensions should be enabled to support this database
   enable_extension "pg_stat_statements"
   enable_extension "pg_trgm"
@@ -443,6 +443,18 @@ ActiveRecord::Schema[7.1].define(version: 2025_05_23_031839) do
     t.index ["account_id", "profile_id"], name: "index_channel_twitter_profiles_on_account_id_and_profile_id", unique: true
   end
 
+  create_table "channel_voice", force: :cascade do |t|
+    t.string "phone_number", null: false
+    t.string "provider", default: "twilio", null: false
+    t.jsonb "provider_config", null: false
+    t.integer "account_id", null: false
+    t.jsonb "additional_attributes", default: {}
+    t.datetime "created_at", null: false
+    t.datetime "updated_at", null: false
+    t.index ["account_id"], name: "index_channel_voice_on_account_id"
+    t.index ["phone_number"], name: "index_channel_voice_on_phone_number", unique: true
+  end
+
   create_table "channel_web_widgets", id: :serial, force: :cascade do |t|
     t.string "website_url"
     t.integer "account_id"
@@ -907,7 +919,7 @@ ActiveRecord::Schema[7.1].define(version: 2025_05_23_031839) do
     t.text "header_text"
     t.datetime "created_at", null: false
     t.datetime "updated_at", null: false
-    t.jsonb "config", default: {"allowed_locales"=>["en"]}
+    t.jsonb "config", default: {"allowed_locales" => ["en"]}
     t.boolean "archived", default: false
     t.bigint "channel_web_widget_id"
     t.index ["channel_web_widget_id"], name: "index_portals_on_channel_web_widget_id"
diff --git a/developer-docs/README.md b/developer-docs/README.md
deleted file mode 100644
index d9426cd19..000000000
--- a/developer-docs/README.md
+++ /dev/null
@@ -1,28 +0,0 @@
-## Chatwoot Developer Documentation
-
-Welcome to the official Chatwoot developer documentation. This guide contains everything you need to know about Chatwoot APIs and build custom flows on top of Chatwoot APIs.
-
-### 👩‍💻 Development
-
-Install the [Mintlify CLI](https://www.npmjs.com/package/mintlify) to preview the documentation changes locally. To install, use the following command
-
-```
-npm i -g mintlify
-```
-
-Run the following command at the root of your documentation (where mint.json is)
-
-```
-mintlify dev
-```
-
-### 😎 Publishing Changes
-
-Changes will be deployed to production automatically after pushing to the default branch.
-
-You can also preview changes using PRs, which generates a preview link of the docs.
-
-#### Troubleshooting
-
-- Mintlify dev isn't running - Run `mintlify install` it'll re-install dependencies.
-- Page loads as a 404 - Make sure you are running in a folder with `mint.json`
diff --git a/developer-docs/docs.json b/developer-docs/docs.json
deleted file mode 100644
index a2ff9d1f6..000000000
--- a/developer-docs/docs.json
+++ /dev/null
@@ -1,100 +0,0 @@
-{
-  "$schema": "https://mintlify.com/docs.json",
-  "name": "Chatwoot Developer Docs",
-  "description": "Official developer documentation for Chatwoot - the open-source customer support platform. Learn about our APIs, integrations, and development guidelines.",
-  "logo": {
-    "dark": "/logo/dark.png",
-    "light": "/logo/light.png"
-  },
-  "favicon": "/favicon.png",
-  "colors": {
-    "primary": "#0069ED",
-    "light": "#4D9CFF",
-    "dark": "#0050B4"
-  },
-  "fonts": {
-    "heading": {
-      "family": "Haskoy",
-      "weight": 500,
-      "source": "https://d1j5ayohogpcd2.cloudfront.net/fonts/haskoy/Haskoy-Medium.woff2",
-      "format": "woff2"
-    },
-    "body": {
-      "family": "Haskoy",
-      "weight": 400,
-      "source": "https://d1j5ayohogpcd2.cloudfront.net/fonts/haskoy/Haskoy-Regular.woff2",
-      "format": "woff2"
-    }
-  },
-  "theme": "maple",
-  "navigation": {
-    "groups": [
-      {
-        "group": "API Reference",
-        "pages": [
-          "introduction"
-        ]
-      },
-      {
-        "group": "Application API",
-        "description": "APIs for managing application aspects of Chatwoot",
-        "includeTags": [
-          "Agents",
-          "Automation Rule",
-          "Account AgentBots",
-          "Canned Responses",
-          "Contact Labels",
-          "Contacts",
-          "Conversation Assignments",
-          "Conversation Labels",
-          "Conversations",
-          "Custom Attributes",
-          "Custom Filters",
-          "Help Center",
-          "Inboxes",
-          "Integrations",
-          "Messages",
-          "Profile",
-          "Reports",
-          "Teams",
-          "Webhooks"
-        ],
-        "openapi": "https://raw.githubusercontent.com/chatwoot/chatwoot/develop/swagger/tag_groups/application_swagger.json"
-      },
-      {
-        "group": "Platform API",
-        "description": "APIs for managing platform aspects of Chatwoot",
-        "includeTags": [
-          "Accounts",
-          "Account Users",
-          "AgentBots",
-          "Users"
-        ],
-        "openapi": "https://raw.githubusercontent.com/chatwoot/chatwoot/develop/swagger/tag_groups/platform_swagger.json"
-      },
-      {
-        "group": "Client API",
-        "description": "APIs for client applications",
-        "includeTags": [
-          "Contacts API",
-          "Conversations API",
-          "Messages API"
-        ],
-        "openapi": "https://raw.githubusercontent.com/chatwoot/chatwoot/develop/swagger/tag_groups/client_swagger.json"
-      },
-      {
-        "group": "Other APIs",
-        "description": "Other Chatwoot APIs",
-        "includeTags": [
-          "CSAT Survey Page"
-        ],
-        "openapi": "https://raw.githubusercontent.com/chatwoot/chatwoot/develop/swagger/tag_groups/other_swagger.json"
-      }
-    ]
-  },
-  "footerSocials": {
-    "twitter": "https://twitter.com/chatwootapp",
-    "github": "https://github.com/chatwoot",
-    "linkedin": "https://www.linkedin.com/company/chatwoot"
-  }
-}
diff --git a/developer-docs/favicon.png b/developer-docs/favicon.png
deleted file mode 100644
index 4b7824e37..000000000
Binary files a/developer-docs/favicon.png and /dev/null differ
diff --git a/developer-docs/introduction.mdx b/developer-docs/introduction.mdx
deleted file mode 100644
index 28f8436ea..000000000
--- a/developer-docs/introduction.mdx
+++ /dev/null
@@ -1,49 +0,0 @@
----
-title: Introduction to Chatwoot APIs
-description: Learn how to use Chatwoot APIs to build integrations, customize chat experiences, and manage your installation.
-sidebarTitle: Introduction
----
-
-Welcome to the Chatwoot API documentation. Whether you're building custom workflows for your support team, integrating Chatwoot into your product, or managing users across installations, our APIs provide the flexibility and power to help you do more with Chatwoot.
-
-Chatwoot provides three categories of APIs, each designed with a specific use case in mind:
-
-- **Application APIs** – For account-level automation and agent-facing integrations.
-- **Client APIs** – For building custom chat interfaces for end-users
-- **Platform APIs** – For managing and administering installations at scale
-
----
-
-## Application APIs
-
-Application APIs are designed for interacting with a Chatwoot account from an agent/admin perspective. Use them to build internal tools, automate workflows, or perform bulk operations like data import/export.
-
-- **Authentication**: Requires a user `access_token`, which can be generated from **Profile Settings** after logging into your Chatwoot account.
-- **Availability**: Supported on both **Cloud** and **Self-hosted** Chatwoot installations.
-- **Example**: [Google Cloud Functions Demo](https://github.com/chatwoot/google-cloud-functions-demo)
-
----
-
-## Client APIs
-
-Client APIs are intended for building custom messaging experiences over Chatwoot. If you're not using the native website widget or want to embed chat in your mobile app, these APIs are the way to go.
-
-- **Authentication**: Uses `inbox_identifier` (from **Settings → Configuration** in API inboxes) and `contact_identifier` (returned when creating a contact).
-- **Availability**: Supported on both **Cloud** and **Self-hosted** Chatwoot installations.
-- **Examples**:
-
-  - [Client API Demo](https://github.com/chatwoot/client-api-demo)
-  - [Flutter SDK](https://github.com/chatwoot/chatwoot-flutter-sdk)
-
----
-
-## Platform APIs
-
-Platform APIs are used to manage Chatwoot installations at the admin level. These APIs allow you to control users, roles, and accounts, or sync data from external authentication systems.
-
-- **Authentication**: Requires an `access_token` generated by a **Platform App**, which can be created in the **Super Admin Console**.
-- **Availability**: Available on **Self-hosted** / **Managed Hosting** Chatwoot installations only.
-
----
-
-Use the right API for your use case, and you'll be able to extend, customize, and integrate Chatwoot into your stack with ease.
diff --git a/developer-docs/logo/dark.png b/developer-docs/logo/dark.png
deleted file mode 100644
index 9af20120e..000000000
Binary files a/developer-docs/logo/dark.png and /dev/null differ
diff --git a/developer-docs/logo/light.png b/developer-docs/logo/light.png
deleted file mode 100644
index 86d75cf5f..000000000
Binary files a/developer-docs/logo/light.png and /dev/null differ
diff --git a/enterprise/app/controllers/api/v1/accounts/captain/assistants_controller.rb b/enterprise/app/controllers/api/v1/accounts/captain/assistants_controller.rb
index e5a055836..ec8e8e653 100644
--- a/enterprise/app/controllers/api/v1/accounts/captain/assistants_controller.rb
+++ b/enterprise/app/controllers/api/v1/accounts/captain/assistants_controller.rb
@@ -25,8 +25,8 @@ class Api::V1::Accounts::Captain::AssistantsController < Api::V1::Accounts::Base
 
   def playground
     response = Captain::Llm::AssistantChatService.new(assistant: @assistant).generate_response(
-      params[:message_content],
-      message_history
+      additional_message: params[:message_content],
+      message_history: message_history
     )
 
     render json: response
diff --git a/enterprise/app/controllers/enterprise/api/v1/accounts/conversations_controller.rb b/enterprise/app/controllers/enterprise/api/v1/accounts/conversations_controller.rb
index cdea79064..c0ecc2a45 100644
--- a/enterprise/app/controllers/enterprise/api/v1/accounts/conversations_controller.rb
+++ b/enterprise/app/controllers/enterprise/api/v1/accounts/conversations_controller.rb
@@ -1,31 +1,5 @@
 module Enterprise::Api::V1::Accounts::ConversationsController
   extend ActiveSupport::Concern
-  included do
-    before_action :set_assistant, only: [:copilot]
-  end
-
-  def copilot
-    # First try to get the user's preferred assistant from UI settings or from the request
-    assistant_id = copilot_params[:assistant_id] || current_user.ui_settings&.dig('preferred_captain_assistant_id')
-
-    # Find the assistant either by ID or from inbox
-    assistant = if assistant_id.present?
-                  Captain::Assistant.find_by(id: assistant_id, account_id: Current.account.id)
-                else
-                  @conversation.inbox.captain_assistant
-                end
-
-    return render json: { message: I18n.t('captain.copilot_error') } unless assistant
-
-    response = Captain::Copilot::ChatService.new(
-      assistant,
-      previous_history: copilot_params[:previous_history],
-      conversation_id: @conversation.display_id,
-      user_id: Current.user.id
-    ).generate_response(copilot_params[:message])
-
-    render json: { message: response['response'] }
-  end
 
   def inbox_assistant
     assistant = @conversation.inbox.captain_assistant
diff --git a/enterprise/app/controllers/enterprise/api/v1/accounts/inboxes_controller.rb b/enterprise/app/controllers/enterprise/api/v1/accounts/inboxes_controller.rb
index b39db609d..396c3a91d 100644
--- a/enterprise/app/controllers/enterprise/api/v1/accounts/inboxes_controller.rb
+++ b/enterprise/app/controllers/enterprise/api/v1/accounts/inboxes_controller.rb
@@ -6,4 +6,28 @@ module Enterprise::Api::V1::Accounts::InboxesController
   def ee_inbox_attributes
     [auto_assignment_config: [:max_assignment_limit]]
   end
+
+  private
+
+  def allowed_channel_types
+    super + ['voice']
+  end
+
+  def channel_type_from_params
+    case permitted_params[:channel][:type]
+    when 'voice'
+      Channel::Voice
+    else
+      super
+    end
+  end
+
+  def account_channels_method
+    case permitted_params[:channel][:type]
+    when 'voice'
+      Current.account.voice_channels
+    else
+      super
+    end
+  end
 end
diff --git a/enterprise/app/helpers/captain/chat_helper.rb b/enterprise/app/helpers/captain/chat_helper.rb
index 924f11269..f90b8d07e 100644
--- a/enterprise/app/helpers/captain/chat_helper.rb
+++ b/enterprise/app/helpers/captain/chat_helper.rb
@@ -53,9 +53,21 @@ module Captain::ChatHelper
   end
 
   def execute_tool(function_name, arguments, tool_call_id)
-    persist_message({ content: "Using tool #{function_name}", function_name: function_name }, 'assistant_thinking')
+    persist_message(
+      {
+        content: I18n.t('captain.copilot.using_tool', function_name: function_name),
+        function_name: function_name
+      },
+      'assistant_thinking'
+    )
     result = @tool_registry.send(function_name, arguments)
-    persist_message({ content: "Completed #{function_name} tool call", function_name: function_name }, 'assistant_thinking')
+    persist_message(
+      {
+        content: I18n.t('captain.copilot.completed_tool_call', function_name: function_name),
+        function_name: function_name
+      },
+      'assistant_thinking'
+    )
     append_tool_response(result, tool_call_id)
   end
 
@@ -67,8 +79,8 @@ module Captain::ChatHelper
   end
 
   def process_invalid_tool_call(function_name, tool_call_id)
-    persist_message({ content: 'Invalid tool call', function_name: function_name }, 'assistant_thinking')
-    append_tool_response('Tool not available', tool_call_id)
+    persist_message({ content: I18n.t('captain.copilot.invalid_tool_call'), function_name: function_name }, 'assistant_thinking')
+    append_tool_response(I18n.t('captain.copilot.tool_not_available'), tool_call_id)
   end
 
   def append_tool_response(content, tool_call_id)
diff --git a/enterprise/app/jobs/captain/conversation/response_builder_job.rb b/enterprise/app/jobs/captain/conversation/response_builder_job.rb
index c661caebe..431945896 100644
--- a/enterprise/app/jobs/captain/conversation/response_builder_job.rb
+++ b/enterprise/app/jobs/captain/conversation/response_builder_job.rb
@@ -1,5 +1,6 @@
 class Captain::Conversation::ResponseBuilderJob < ApplicationJob
   MAX_MESSAGE_LENGTH = 10_000
+  retry_on ActiveStorage::FileNotFoundError, attempts: 3
 
   def perform(conversation, assistant)
     @conversation = conversation
@@ -12,6 +13,8 @@ class Captain::Conversation::ResponseBuilderJob < ApplicationJob
       generate_and_process_response
     end
   rescue StandardError => e
+    raise e if e.is_a?(ActiveStorage::FileNotFoundError)
+
     handle_error(e)
   ensure
     Current.executed_by = nil
@@ -23,8 +26,7 @@ class Captain::Conversation::ResponseBuilderJob < ApplicationJob
 
   def generate_and_process_response
     @response = Captain::Llm::AssistantChatService.new(assistant: @assistant).generate_response(
-      @conversation.messages.incoming.last.content,
-      collect_previous_messages
+      message_history: collect_previous_messages
     )
 
     return process_action('handoff') if handoff_requested?
@@ -40,19 +42,11 @@ class Captain::Conversation::ResponseBuilderJob < ApplicationJob
       .where(message_type: [:incoming, :outgoing])
       .where(private: false)
       .map do |message|
-        {
-          content: message_content(message),
-          role: determine_role(message)
-        }
-      end
-  end
-
-  def message_content(message)
-    return message.content if message.content.present?
-
-    return 'User has shared an attachment' if message.attachments.any?
-
-    'User has shared a message without content'
+      {
+        content: prepare_multimodal_message_content(message),
+        role: determine_role(message)
+      }
+    end
   end
 
   def determine_role(message)
@@ -61,6 +55,10 @@ class Captain::Conversation::ResponseBuilderJob < ApplicationJob
     message.message_type == 'incoming' ? 'user' : 'system'
   end
 
+  def prepare_multimodal_message_content(message)
+    Captain::OpenAiMessageBuilderService.new(message: message).generate_content
+  end
+
   def handoff_requested?
     @response['response'] == 'conversation_handoff'
   end
diff --git a/enterprise/app/jobs/enterprise/delete_object_job.rb b/enterprise/app/jobs/enterprise/delete_object_job.rb
index d7a7f2f17..147fa0d43 100644
--- a/enterprise/app/jobs/enterprise/delete_object_job.rb
+++ b/enterprise/app/jobs/enterprise/delete_object_job.rb
@@ -4,7 +4,7 @@ module Enterprise::DeleteObjectJob
   end
 
   def create_audit_entry(object, user, ip)
-    return unless ['Inbox'].include?(object.class.to_s) && user.present?
+    return unless %w[Inbox Conversation].include?(object.class.to_s) && user.present?
 
     Enterprise::AuditLog.create(
       auditable: object,
diff --git a/enterprise/app/jobs/messages/audio_transcription_job.rb b/enterprise/app/jobs/messages/audio_transcription_job.rb
new file mode 100644
index 000000000..ce35405c8
--- /dev/null
+++ b/enterprise/app/jobs/messages/audio_transcription_job.rb
@@ -0,0 +1,12 @@
+class Messages::AudioTranscriptionJob < ApplicationJob
+  queue_as :low
+
+  retry_on ActiveStorage::FileNotFoundError, wait: 2.seconds, attempts: 3
+
+  def perform(attachment_id)
+    attachment = Attachment.find_by(id: attachment_id)
+    return if attachment.blank?
+
+    Messages::AudioTranscriptionService.new(attachment).perform
+  end
+end
diff --git a/enterprise/app/models/channel/voice.rb b/enterprise/app/models/channel/voice.rb
new file mode 100644
index 000000000..a313129e2
--- /dev/null
+++ b/enterprise/app/models/channel/voice.rb
@@ -0,0 +1,64 @@
+# == Schema Information
+#
+# Table name: channel_voice
+#
+#  id                    :bigint           not null, primary key
+#  additional_attributes :jsonb
+#  phone_number          :string           not null
+#  provider              :string           default("twilio"), not null
+#  provider_config       :jsonb            not null
+#  created_at            :datetime         not null
+#  updated_at            :datetime         not null
+#  account_id            :integer          not null
+#
+# Indexes
+#
+#  index_channel_voice_on_account_id    (account_id)
+#  index_channel_voice_on_phone_number  (phone_number) UNIQUE
+#
+class Channel::Voice < ApplicationRecord
+  include Channelable
+
+  self.table_name = 'channel_voice'
+
+  validates :phone_number, presence: true, uniqueness: true
+  validates :provider, presence: true
+  validates :provider_config, presence: true
+
+  # Validate phone number format (E.164 format)
+  validates :phone_number, format: { with: /\A\+[1-9]\d{1,14}\z/ }
+
+  # Provider-specific configs stored in JSON
+  validate :validate_provider_config
+
+  EDITABLE_ATTRS = [:phone_number, :provider, { provider_config: {} }].freeze
+
+  def name
+    "Voice (#{phone_number})"
+  end
+
+  def messaging_window_enabled?
+    false
+  end
+
+  private
+
+  def validate_provider_config
+    return if provider_config.blank?
+
+    case provider
+    when 'twilio'
+      validate_twilio_config
+    end
+  end
+
+  def validate_twilio_config
+    config = provider_config.with_indifferent_access
+    required_keys = %w[account_sid auth_token api_key_sid api_key_secret]
+
+    required_keys.each do |key|
+      errors.add(:provider_config, "#{key} is required for Twilio provider") if config[key].blank?
+    end
+  end
+end
+
diff --git a/enterprise/app/models/copilot_message.rb b/enterprise/app/models/copilot_message.rb
index 5941656c3..d19cb69c6 100644
--- a/enterprise/app/models/copilot_message.rb
+++ b/enterprise/app/models/copilot_message.rb
@@ -60,7 +60,7 @@ class CopilotMessage < ApplicationRecord
   def validate_message_attributes
     return if message.blank?
 
-    allowed_keys = %w[content reasoning function_name]
+    allowed_keys = %w[content reasoning function_name reply_suggestion]
     invalid_keys = message.keys - allowed_keys
 
     errors.add(:message, "contains invalid attributes: #{invalid_keys.join(', ')}") if invalid_keys.any?
diff --git a/enterprise/app/models/enterprise/audit/conversation.rb b/enterprise/app/models/enterprise/audit/conversation.rb
new file mode 100644
index 000000000..b1e096beb
--- /dev/null
+++ b/enterprise/app/models/enterprise/audit/conversation.rb
@@ -0,0 +1,7 @@
+module Enterprise::Audit::Conversation
+  extend ActiveSupport::Concern
+
+  included do
+    audited only: [], on: [:destroy]
+  end
+end
diff --git a/enterprise/app/models/enterprise/concerns/account.rb b/enterprise/app/models/enterprise/concerns/account.rb
index 4a573a4c4..c31b6c10e 100644
--- a/enterprise/app/models/enterprise/concerns/account.rb
+++ b/enterprise/app/models/enterprise/concerns/account.rb
@@ -11,5 +11,6 @@ module Enterprise::Concerns::Account
     has_many :captain_documents, dependent: :destroy_async, class_name: 'Captain::Document'
 
     has_many :copilot_threads, dependent: :destroy_async
+    has_many :voice_channels, dependent: :destroy_async, class_name: '::Channel::Voice'
   end
 end
diff --git a/enterprise/app/models/enterprise/concerns/attachment.rb b/enterprise/app/models/enterprise/concerns/attachment.rb
new file mode 100644
index 000000000..155dfcaad
--- /dev/null
+++ b/enterprise/app/models/enterprise/concerns/attachment.rb
@@ -0,0 +1,15 @@
+module Enterprise::Concerns::Attachment
+  extend ActiveSupport::Concern
+
+  included do
+    after_create_commit :enqueue_audio_transcription
+  end
+
+  private
+
+  def enqueue_audio_transcription
+    return unless file_type.to_sym == :audio
+
+    Messages::AudioTranscriptionJob.perform_later(id)
+  end
+end
diff --git a/enterprise/app/services/captain/copilot/chat_service.rb b/enterprise/app/services/captain/copilot/chat_service.rb
index 701837f55..f6e3a1105 100644
--- a/enterprise/app/services/captain/copilot/chat_service.rb
+++ b/enterprise/app/services/captain/copilot/chat_service.rb
@@ -74,7 +74,10 @@ class Captain::Copilot::ChatService < Llm::BaseOpenAiService
   def system_message
     {
       role: 'system',
-      content: Captain::Llm::SystemPromptsService.copilot_response_generator(@assistant.config['product_name'])
+      content: Captain::Llm::SystemPromptsService.copilot_response_generator(
+        @assistant.config['product_name'],
+        @tool_registry.tools_summary
+      )
     }
   end
 
diff --git a/enterprise/app/services/captain/llm/assistant_chat_service.rb b/enterprise/app/services/captain/llm/assistant_chat_service.rb
index 569931d44..ca8fafaa0 100644
--- a/enterprise/app/services/captain/llm/assistant_chat_service.rb
+++ b/enterprise/app/services/captain/llm/assistant_chat_service.rb
@@ -12,9 +12,16 @@ class Captain::Llm::AssistantChatService < Llm::BaseOpenAiService
     register_tools
   end
 
-  def generate_response(input, previous_messages = [], role = 'user')
-    @messages += previous_messages
-    @messages << { role: role, content: input } if input.present?
+  # additional_message: A single message (String) from the user that should be appended to the chat.
+  #                    It can be an empty String or nil when you only want to supply historical messages.
+  # message_history:   An Array of already formatted messages that provide the previous context.
+  # role:              The role for the additional_message (defaults to `user`).
+  #
+  # NOTE: Parameters are provided as keyword arguments to improve clarity and avoid relying on
+  # positional ordering.
+  def generate_response(additional_message: nil, message_history: [], role: 'user')
+    @messages += message_history
+    @messages << { role: role, content: additional_message } if additional_message.present?
     request_chat_completion
   end
 
diff --git a/enterprise/app/services/captain/llm/system_prompts_service.rb b/enterprise/app/services/captain/llm/system_prompts_service.rb
index f50ad0c6c..3a699b445 100644
--- a/enterprise/app/services/captain/llm/system_prompts_service.rb
+++ b/enterprise/app/services/captain/llm/system_prompts_service.rb
@@ -56,7 +56,7 @@ class Captain::Llm::SystemPromptsService
       SYSTEM_PROMPT_MESSAGE
     end
 
-    def copilot_response_generator(product_name)
+    def copilot_response_generator(product_name, available_tools)
       <<~SYSTEM_PROMPT_MESSAGE
         [Identity]
         You are Captain, a helpful and friendly copilot assistant for support agents using the product #{product_name}. Your primary role is to assist support agents by retrieving information, compiling accurate responses, and guiding them through customer interactions.
@@ -94,12 +94,20 @@ class Captain::Llm::SystemPromptsService
         ```json
         {
           "reasoning": "Explain why the response was chosen based on the provided information.",
-          "response": "Provide the answer only in Markdown format for readability."
+          "content": "Provide the answer only in Markdown format for readability.",
+          "reply_suggestion": "A boolean value that is true only if the support agent has explicitly asked to draft a response to the customer, and the response fulfills that request. Otherwise, it should be false."
         }
 
         [Error Handling]
         - If the required information is not found in the provided context, respond with an appropriate message indicating that no relevant data is available.
         - Avoid speculating or providing unverified information.
+
+        [Available Actions]
+        You have the following actions available to assist support agents:
+        - summarize_conversation: Summarize the conversation
+        - draft_response: Draft a response for the support agent
+        - rate_conversation: Rate the conversation
+        #{available_tools}
       SYSTEM_PROMPT_MESSAGE
     end
 
diff --git a/enterprise/app/services/captain/open_ai_message_builder_service.rb b/enterprise/app/services/captain/open_ai_message_builder_service.rb
new file mode 100644
index 000000000..3320ad537
--- /dev/null
+++ b/enterprise/app/services/captain/open_ai_message_builder_service.rb
@@ -0,0 +1,59 @@
+class Captain::OpenAiMessageBuilderService
+  pattr_initialize [:message!]
+
+  def generate_content
+    parts = []
+    parts << text_part(@message.content) if @message.content.present?
+    parts.concat(attachment_parts(@message.attachments)) if @message.attachments.any?
+
+    return 'Message without content' if parts.blank?
+    return parts.first[:text] if parts.one? && parts.first[:type] == 'text'
+
+    parts
+  end
+
+  private
+
+  def text_part(text)
+    { type: 'text', text: text }
+  end
+
+  def image_part(image_url)
+    { type: 'image_url', image_url: { url: image_url } }
+  end
+
+  def attachment_parts(attachments)
+    image_attachments = attachments.where(file_type: :image)
+    image_content = image_parts(image_attachments)
+
+    transcription = extract_audio_transcriptions(attachments)
+    transcription_part = text_part(transcription) if transcription.present?
+
+    attachment_part = text_part('User has shared an attachment') if attachments.where.not(file_type: %i[image audio]).exists?
+
+    [image_content, transcription_part, attachment_part].flatten.compact
+  end
+
+  def image_parts(image_attachments)
+    image_attachments.each_with_object([]) do |attachment, parts|
+      url = get_attachment_url(attachment)
+      parts << image_part(url) if url.present?
+    end
+  end
+
+  def get_attachment_url(attachment)
+    return attachment.external_url if attachment.external_url.present?
+
+    attachment.file.attached? ? attachment.file_url : nil
+  end
+
+  def extract_audio_transcriptions(attachments)
+    audio_attachments = attachments.where(file_type: :audio)
+    return '' if audio_attachments.blank?
+
+    audio_attachments.map do |attachment|
+      result = Messages::AudioTranscriptionService.new(attachment).perform
+      result[:success] ? result[:transcriptions] : ''
+    end.join
+  end
+end
\ No newline at end of file
diff --git a/enterprise/app/services/captain/tool_registry_service.rb b/enterprise/app/services/captain/tool_registry_service.rb
index 8d6632e57..c788566d6 100644
--- a/enterprise/app/services/captain/tool_registry_service.rb
+++ b/enterprise/app/services/captain/tool_registry_service.rb
@@ -27,4 +27,10 @@ class Captain::ToolRegistryService
   def respond_to_missing?(method_name, include_private = false)
     @tools.key?(method_name.to_s) || super
   end
+
+  def tools_summary
+    @tools.map do |name, tool|
+      "- #{name}: #{tool.description}"
+    end.join("\n")
+  end
 end
diff --git a/enterprise/app/services/captain/tools/copilot/get_conversation_service.rb b/enterprise/app/services/captain/tools/copilot/get_conversation_service.rb
index 64b52d012..6f942ee8e 100644
--- a/enterprise/app/services/captain/tools/copilot/get_conversation_service.rb
+++ b/enterprise/app/services/captain/tools/copilot/get_conversation_service.rb
@@ -30,7 +30,7 @@ class Captain::Tools::Copilot::GetConversationService < Captain::Tools::BaseServ
     conversation = Conversation.find_by(display_id: conversation_id, account_id: @assistant.account_id)
     return 'Conversation not found' if conversation.blank?
 
-    conversation.to_llm_text
+    conversation.to_llm_text(include_private_messages: true)
   end
 
   def active?
diff --git a/enterprise/app/services/captain/tools/copilot/search_conversations_service.rb b/enterprise/app/services/captain/tools/copilot/search_conversations_service.rb
index f97604793..6dfdf3897 100644
--- a/enterprise/app/services/captain/tools/copilot/search_conversations_service.rb
+++ b/enterprise/app/services/captain/tools/copilot/search_conversations_service.rb
@@ -19,8 +19,9 @@ class Captain::Tools::Copilot::SearchConversationsService < Captain::Tools::Base
     status = arguments['status']
     contact_id = arguments['contact_id']
     priority = arguments['priority']
+    labels = arguments['labels']
 
-    conversations = get_conversations(status, contact_id, priority)
+    conversations = get_conversations(status, contact_id, priority, labels)
 
     return 'No conversations found' unless conversations.exists?
 
@@ -41,11 +42,12 @@ class Captain::Tools::Copilot::SearchConversationsService < Captain::Tools::Base
 
   private
 
-  def get_conversations(status, contact_id, priority)
+  def get_conversations(status, contact_id, priority, labels)
     conversations = permissible_conversations
     conversations = conversations.where(contact_id: contact_id) if contact_id.present?
     conversations = conversations.where(status: status) if status.present?
     conversations = conversations.where(priority: priority) if priority.present?
+    conversations = conversations.tagged_with(labels, any: true) if labels.present?
     conversations
   end
 
@@ -59,20 +61,10 @@ class Captain::Tools::Copilot::SearchConversationsService < Captain::Tools::Base
 
   def properties
     {
-      contact_id: {
-        type: 'number',
-        description: 'Filter conversations by contact ID'
-      },
-      status: {
-        type: 'string',
-        enum: %w[open resolved pending snoozed],
-        description: 'Filter conversations by status'
-      },
-      priority: {
-        type: 'string',
-        enum: %w[low medium high urgent],
-        description: 'Filter conversations by priority'
-      }
+      contact_id: { type: 'number', description: 'Filter conversations by contact ID' },
+      status: { type: 'string', enum: %w[open resolved pending snoozed], description: 'Filter conversations by status' },
+      priority: { type: 'string', enum: %w[low medium high urgent], description: 'Filter conversations by priority' },
+      labels: { type: 'array', items: { type: 'string' }, description: 'Filter conversations by labels' }
     }
   end
 end
diff --git a/enterprise/app/services/enterprise/billing/create_stripe_customer_service.rb b/enterprise/app/services/enterprise/billing/create_stripe_customer_service.rb
index 76c09a27a..e4df1050b 100644
--- a/enterprise/app/services/enterprise/billing/create_stripe_customer_service.rb
+++ b/enterprise/app/services/enterprise/billing/create_stripe_customer_service.rb
@@ -4,6 +4,8 @@ class Enterprise::Billing::CreateStripeCustomerService
   DEFAULT_QUANTITY = 2
 
   def perform
+    return if existing_subscription?
+
     customer_id = prepare_customer_id
     subscription = Stripe::Subscription.create(
       {
@@ -50,4 +52,18 @@ class Enterprise::Billing::CreateStripeCustomerService
     price_ids = default_plan['price_ids']
     price_ids.first
   end
+
+  def existing_subscription?
+    stripe_customer_id = account.custom_attributes['stripe_customer_id']
+    return false if stripe_customer_id.blank?
+
+    subscriptions = Stripe::Subscription.list(
+      {
+        customer: stripe_customer_id,
+        status: 'active',
+        limit: 1
+      }
+    )
+    subscriptions.data.present?
+  end
 end
diff --git a/enterprise/app/services/messages/audio_transcription_service.rb b/enterprise/app/services/messages/audio_transcription_service.rb
new file mode 100644
index 000000000..b7d05766d
--- /dev/null
+++ b/enterprise/app/services/messages/audio_transcription_service.rb
@@ -0,0 +1,64 @@
+class Messages::AudioTranscriptionService < Llm::BaseOpenAiService
+  attr_reader :attachment, :message, :account
+
+  def initialize(attachment)
+    super()
+    @attachment = attachment
+    @message = attachment.message
+    @account = message.account
+  end
+
+  def perform
+    return { error: 'Transcription limit exceeded' } unless can_transcribe?
+    return { error: 'Message not found' } if message.blank?
+
+    transcriptions = transcribe_audio
+    Rails.logger.info "Audio transcription successful: #{transcriptions}"
+    { success: true, transcriptions: transcriptions }
+  end
+
+  private
+
+  def can_transcribe?
+    return false unless account.feature_enabled?('captain_integration')
+    return false if account.audio_transcriptions.blank?
+
+    account.usage_limits[:captain][:responses][:current_available].positive?
+  end
+
+  def fetch_audio_file
+    temp_dir = Rails.root.join('tmp/uploads')
+    FileUtils.mkdir_p(temp_dir)
+    temp_file_path = File.join(temp_dir, attachment.file.filename.to_s)
+    File.write(temp_file_path, attachment.file.download, mode: 'wb')
+    temp_file_path
+  end
+
+  def transcribe_audio
+    transcribed_text = attachment.meta&.[]('transcribed_text') || ''
+    return transcribed_text if transcribed_text.present?
+
+    temp_file_path = fetch_audio_file
+
+    response = @client.audio.transcribe(
+      parameters: {
+        model: 'whisper-1',
+        file: File.open(temp_file_path),
+        temperature: 0.4
+      }
+    )
+
+    FileUtils.rm_f(temp_file_path)
+
+    update_transcription(response['text'])
+    response['text']
+  end
+
+  def update_transcription(transcribed_text)
+    return if transcribed_text.blank?
+
+    attachment.update!(meta: { transcribed_text: transcribed_text })
+    message.reload.send_update_event
+    message.account.increment_response_usage
+  end
+end
diff --git a/lib/integrations/dialogflow/processor_service.rb b/lib/integrations/dialogflow/processor_service.rb
index f3962a66c..578a277a2 100644
--- a/lib/integrations/dialogflow/processor_service.rb
+++ b/lib/integrations/dialogflow/processor_service.rb
@@ -65,13 +65,37 @@ class Integrations::Dialogflow::ProcessorService < Integrations::BotProcessorSer
     ::Google::Cloud::Dialogflow::V2::Sessions::Client.configure do |config|
       config.timeout = 10.0
       config.credentials = hook.settings['credentials']
+      config.endpoint = dialogflow_endpoint
     end
   end
 
+  def normalized_region
+    region = hook.settings['region'].to_s.strip
+    (region.presence || 'global')
+  end
+
+  def dialogflow_endpoint
+    region = normalized_region
+    return 'dialogflow.googleapis.com' if region == 'global'
+
+    "#{region}-dialogflow.googleapis.com"
+  end
+
   def detect_intent(session_id, message)
     client = ::Google::Cloud::Dialogflow::V2::Sessions::Client.new
-    session = "projects/#{hook.settings['project_id']}/agent/sessions/#{session_id}"
+    session = build_session_path(session_id)
     query_input = { text: { text: message, language_code: 'en-US' } }
     client.detect_intent session: session, query_input: query_input
   end
+
+  def build_session_path(session_id)
+    project_id = hook.settings['project_id']
+    region = normalized_region
+
+    if region == 'global'
+      "projects/#{project_id}/agent/sessions/#{session_id}"
+    else
+      "projects/#{project_id}/locations/#{region}/agent/sessions/#{session_id}"
+    end
+  end
 end
diff --git a/lib/integrations/linear/processor_service.rb b/lib/integrations/linear/processor_service.rb
index 2dfae28dc..a53d17f4c 100644
--- a/lib/integrations/linear/processor_service.rb
+++ b/lib/integrations/linear/processor_service.rb
@@ -28,7 +28,8 @@ class Integrations::Linear::ProcessorService
 
     {
       data: { id: response['issueCreate']['issue']['id'],
-              title: response['issueCreate']['issue']['title'] }
+              title: response['issueCreate']['issue']['title'],
+              identifier: response['issueCreate']['issue']['identifier'] }
     }
   end
 
diff --git a/lib/integrations/slack/channel_builder.rb b/lib/integrations/slack/channel_builder.rb
index 1edacf8f7..707254e1f 100644
--- a/lib/integrations/slack/channel_builder.rb
+++ b/lib/integrations/slack/channel_builder.rb
@@ -24,10 +24,14 @@ class Integrations::Slack::ChannelBuilder
   end
 
   def channels
-    conversations_list = slack_client.conversations_list(types: 'public_channel, private_channel', exclude_archived: true)
+    conversations_list = slack_client.conversations_list(types: 'public_channel,private_channel', exclude_archived: true)
     channel_list = conversations_list.channels
     while conversations_list.response_metadata.next_cursor.present?
-      conversations_list = slack_client.conversations_list(cursor: conversations_list.response_metadata.next_cursor)
+      conversations_list = slack_client.conversations_list(
+        cursor: conversations_list.response_metadata.next_cursor,
+        types: 'public_channel,private_channel',
+        exclude_archived: true
+      )
       channel_list.concat(conversations_list.channels)
     end
     channel_list
diff --git a/lib/linear/mutations.rb b/lib/linear/mutations.rb
index 6a9377e13..04774c705 100644
--- a/lib/linear/mutations.rb
+++ b/lib/linear/mutations.rb
@@ -25,6 +25,7 @@ module Linear::Mutations
           issue {
             id
             title
+            identifier
           }
         }
       }
diff --git a/lib/seeders/reports/conversation_creator.rb b/lib/seeders/reports/conversation_creator.rb
new file mode 100644
index 000000000..b6259de7d
--- /dev/null
+++ b/lib/seeders/reports/conversation_creator.rb
@@ -0,0 +1,105 @@
+# frozen_string_literal: true
+
+require 'faker'
+require 'active_support/testing/time_helpers'
+
+class Seeders::Reports::ConversationCreator
+  include ActiveSupport::Testing::TimeHelpers
+
+  def initialize(account:, resources:)
+    @account = account
+    @contacts = resources[:contacts]
+    @inboxes = resources[:inboxes]
+    @teams = resources[:teams]
+    @labels = resources[:labels]
+    @agents = resources[:agents]
+    @priorities = [nil, 'urgent', 'high', 'medium', 'low']
+  end
+
+  def create_conversation(created_at:)
+    conversation = nil
+
+    ActiveRecord::Base.transaction do
+      travel_to(created_at) do
+        conversation = build_conversation
+        conversation.save!
+
+        add_labels_to_conversation(conversation)
+        create_messages_for_conversation(conversation)
+        resolve_conversation_if_needed(conversation)
+      end
+
+      travel_back
+    end
+
+    conversation
+  end
+
+  private
+
+  def build_conversation
+    contact = @contacts.sample
+    inbox = @inboxes.sample
+
+    contact_inbox = find_or_create_contact_inbox(contact, inbox)
+    assignee = select_assignee(inbox)
+    team = select_team
+    priority = @priorities.sample
+
+    contact_inbox.conversations.new(
+      account: @account,
+      inbox: inbox,
+      contact: contact,
+      assignee: assignee,
+      team: team,
+      priority: priority
+    )
+  end
+
+  def find_or_create_contact_inbox(contact, inbox)
+    inbox.contact_inboxes.find_or_create_by!(
+      contact: contact,
+      source_id: SecureRandom.hex
+    )
+  end
+
+  def select_assignee(inbox)
+    rand(10) < 8 ? inbox.members.sample : nil
+  end
+
+  def select_team
+    rand(10) < 7 ? @teams.sample : nil
+  end
+
+  def add_labels_to_conversation(conversation)
+    labels_to_add = @labels.sample(rand(5..20))
+    conversation.update_labels(labels_to_add.map(&:title))
+  end
+
+  def create_messages_for_conversation(conversation)
+    message_creator = Seeders::Reports::MessageCreator.new(
+      account: @account,
+      agents: @agents,
+      conversation: conversation
+    )
+    message_creator.create_messages
+  end
+
+  def resolve_conversation_if_needed(conversation)
+    return unless rand < 0.7
+
+    resolution_delay = rand((30.minutes)..(24.hours))
+    travel(resolution_delay)
+    conversation.update!(status: :resolved)
+
+    trigger_conversation_resolved_event(conversation)
+  end
+
+  def trigger_conversation_resolved_event(conversation)
+    event_data = { conversation: conversation }
+
+    ReportingEventListener.instance.conversation_resolved(
+      Events::Base.new('conversation_resolved', Time.current, event_data)
+    )
+  end
+end
diff --git a/lib/seeders/reports/message_creator.rb b/lib/seeders/reports/message_creator.rb
new file mode 100644
index 000000000..fc10716d9
--- /dev/null
+++ b/lib/seeders/reports/message_creator.rb
@@ -0,0 +1,141 @@
+# frozen_string_literal: true
+
+require 'faker'
+require 'active_support/testing/time_helpers'
+
+class Seeders::Reports::MessageCreator
+  include ActiveSupport::Testing::TimeHelpers
+
+  MESSAGES_PER_CONVERSATION = 5
+
+  def initialize(account:, agents:, conversation:)
+    @account = account
+    @agents = agents
+    @conversation = conversation
+  end
+
+  def create_messages
+    message_count = rand(MESSAGES_PER_CONVERSATION..MESSAGES_PER_CONVERSATION + 5)
+    first_agent_reply = true
+
+    message_count.times do |i|
+      message = create_single_message(i)
+      first_agent_reply = handle_reply_tracking(message, i, first_agent_reply)
+    end
+  end
+
+  def create_single_message(index)
+    is_incoming = index.even?
+    add_realistic_delay(index, is_incoming) if index.positive?
+    create_message(is_incoming)
+  end
+
+  def handle_reply_tracking(message, index, first_agent_reply)
+    return first_agent_reply if index.even? # Skip incoming messages
+
+    handle_agent_reply_events(message, first_agent_reply)
+    false # No longer first reply after any agent message
+  end
+
+  private
+
+  def add_realistic_delay(_message_index, is_incoming)
+    delay = calculate_message_delay(is_incoming)
+    travel(delay)
+  end
+
+  def calculate_message_delay(is_incoming)
+    if is_incoming
+      # Customer response time: 1 minute to 4 hours
+      rand((1.minute)..(4.hours))
+    elsif business_hours_active?(Time.current)
+      # Agent response time varies by business hours
+      rand((30.seconds)..(30.minutes))
+    else
+      rand((1.hour)..(8.hours))
+    end
+  end
+
+  def create_message(is_incoming)
+    if is_incoming
+      create_incoming_message
+    else
+      create_outgoing_message
+    end
+  end
+
+  def create_incoming_message
+    @conversation.messages.create!(
+      account: @account,
+      inbox: @conversation.inbox,
+      message_type: :incoming,
+      content: generate_message_content,
+      sender: @conversation.contact
+    )
+  end
+
+  def create_outgoing_message
+    sender = @conversation.assignee || @agents.sample
+
+    @conversation.messages.create!(
+      account: @account,
+      inbox: @conversation.inbox,
+      message_type: :outgoing,
+      content: generate_message_content,
+      sender: sender
+    )
+  end
+
+  def generate_message_content
+    Faker::Lorem.paragraph(sentence_count: rand(1..5))
+  end
+
+  def handle_agent_reply_events(message, is_first_reply)
+    if is_first_reply
+      trigger_first_reply_event(message)
+    else
+      trigger_reply_event(message)
+    end
+  end
+
+  def business_hours_active?(time)
+    weekday = time.wday
+    hour = time.hour
+    weekday.between?(1, 5) && hour.between?(9, 17)
+  end
+
+  def trigger_first_reply_event(message)
+    event_data = {
+      message: message,
+      conversation: message.conversation
+    }
+
+    ReportingEventListener.instance.first_reply_created(
+      Events::Base.new('first_reply_created', Time.current, event_data)
+    )
+  end
+
+  def trigger_reply_event(message)
+    waiting_since = calculate_waiting_since(message)
+
+    event_data = {
+      message: message,
+      conversation: message.conversation,
+      waiting_since: waiting_since
+    }
+
+    ReportingEventListener.instance.reply_created(
+      Events::Base.new('reply_created', Time.current, event_data)
+    )
+  end
+
+  def calculate_waiting_since(message)
+    last_customer_message = message.conversation.messages
+                                   .where(message_type: :incoming)
+                                   .where('created_at < ?', message.created_at)
+                                   .order(:created_at)
+                                   .last
+
+    last_customer_message&.created_at || message.conversation.created_at
+  end
+end
diff --git a/lib/seeders/reports/report_data_seeder.rb b/lib/seeders/reports/report_data_seeder.rb
new file mode 100644
index 000000000..909818b72
--- /dev/null
+++ b/lib/seeders/reports/report_data_seeder.rb
@@ -0,0 +1,234 @@
+# frozen_string_literal: true
+
+# Reports Data Seeder
+#
+# Generates realistic test data for performance testing of reports and analytics.
+# Creates conversations, messages, contacts, agents, teams, and labels with proper
+# reporting events (first response times, resolution times, etc.) using time travel
+# to generate historical data with realistic timestamps.
+#
+# Usage:
+#   ACCOUNT_ID=1 ENABLE_ACCOUNT_SEEDING=true bundle exec rake db:seed:reports_data
+#
+# This will create:
+#   - 1000 conversations with realistic message exchanges
+#   - 100 contacts with realistic profiles
+#   - 20 agents assigned to teams and inboxes
+#   - 5 teams with realistic distribution
+#   - 30 labels with random assignments
+#   - 3 inboxes with agent assignments
+#   - Realistic reporting events with historical timestamps
+#
+# Note: This seeder clears existing data for the account before seeding.
+
+require 'faker'
+require_relative 'conversation_creator'
+require_relative 'message_creator'
+
+# rubocop:disable Rails/Output
+class Seeders::Reports::ReportDataSeeder
+  include ActiveSupport::Testing::TimeHelpers
+
+  TOTAL_CONVERSATIONS = 1000
+  TOTAL_CONTACTS = 100
+  TOTAL_AGENTS = 20
+  TOTAL_TEAMS = 5
+  TOTAL_LABELS = 30
+  TOTAL_INBOXES = 3
+  MESSAGES_PER_CONVERSATION = 5
+  START_DATE = 3.months.ago # rubocop:disable Rails/RelativeDateConstant
+  END_DATE = Time.current
+
+  def initialize(account:)
+    raise 'Account Seeding is not allowed.' unless ENV.fetch('ENABLE_ACCOUNT_SEEDING', !Rails.env.production?)
+
+    @account = account
+    @teams = []
+    @agents = []
+    @labels = []
+    @inboxes = []
+    @contacts = []
+  end
+
+  def perform!
+    puts "Starting reports data seeding for account: #{@account.name}"
+
+    # Clear existing data
+    clear_existing_data
+
+    create_teams
+    create_agents
+    create_labels
+    create_inboxes
+    create_contacts
+
+    create_conversations
+
+    puts "Completed reports data seeding for account: #{@account.name}"
+  end
+
+  private
+
+  def clear_existing_data
+    puts "Clearing existing data for account: #{@account.id}"
+    @account.teams.destroy_all
+    @account.conversations.destroy_all
+    @account.labels.destroy_all
+    @account.inboxes.destroy_all
+    @account.contacts.destroy_all
+    @account.agents.destroy_all
+    @account.reporting_events.destroy_all
+  end
+
+  def create_teams
+    TOTAL_TEAMS.times do |i|
+      team = @account.teams.create!(
+        name: "#{Faker::Company.industry} Team #{i + 1}"
+      )
+      @teams << team
+      print "\rCreating teams: #{i + 1}/#{TOTAL_TEAMS}"
+    end
+
+    print "\n"
+  end
+
+  def create_agents
+    TOTAL_AGENTS.times do |i|
+      user = create_single_agent(i)
+      assign_agent_to_teams(user)
+      @agents << user
+      print "\rCreating agents: #{i + 1}/#{TOTAL_AGENTS}"
+    end
+
+    print "\n"
+  end
+
+  def create_single_agent(index)
+    random_suffix = SecureRandom.hex(4)
+    user = User.create!(
+      name: Faker::Name.name,
+      email: "agent_#{index + 1}_#{random_suffix}@#{@account.domain || 'example.com'}",
+      password: 'Password1!.',
+      confirmed_at: Time.current
+    )
+    user.skip_confirmation!
+    user.save!
+
+    AccountUser.create!(
+      account_id: @account.id,
+      user_id: user.id,
+      role: :agent
+    )
+
+    user
+  end
+
+  def assign_agent_to_teams(user)
+    teams_to_assign = @teams.sample(rand(1..3))
+    teams_to_assign.each do |team|
+      TeamMember.create!(
+        team_id: team.id,
+        user_id: user.id
+      )
+    end
+  end
+
+  def create_labels
+    TOTAL_LABELS.times do |i|
+      label = @account.labels.create!(
+        title: "Label-#{i + 1}-#{Faker::Lorem.word}",
+        description: Faker::Company.catch_phrase,
+        color: Faker::Color.hex_color
+      )
+      @labels << label
+      print "\rCreating labels: #{i + 1}/#{TOTAL_LABELS}"
+    end
+
+    print "\n"
+  end
+
+  def create_inboxes
+    TOTAL_INBOXES.times do |_i|
+      inbox = create_single_inbox
+      assign_agents_to_inbox(inbox)
+      @inboxes << inbox
+      print "\rCreating inboxes: #{@inboxes.size}/#{TOTAL_INBOXES}"
+    end
+
+    print "\n"
+  end
+
+  def create_single_inbox
+    channel = Channel::WebWidget.create!(
+      website_url: "https://#{Faker::Internet.domain_name}",
+      account_id: @account.id
+    )
+
+    @account.inboxes.create!(
+      name: "#{Faker::Company.name} Website",
+      channel: channel
+    )
+  end
+
+  def assign_agents_to_inbox(inbox)
+    agents_to_assign = if @inboxes.empty?
+                         # First inbox gets all agents to ensure coverage
+                         @agents
+                       else
+                         # Subsequent inboxes get random selection with some overlap
+                         min_agents = [@agents.size / TOTAL_INBOXES, 10].max
+                         max_agents = [(@agents.size * 0.8).to_i, 50].min
+                         @agents.sample(rand(min_agents..max_agents))
+                       end
+
+    agents_to_assign.each do |agent|
+      InboxMember.create!(inbox: inbox, user: agent)
+    end
+  end
+
+  def create_contacts
+    TOTAL_CONTACTS.times do |i|
+      contact = @account.contacts.create!(
+        name: Faker::Name.name,
+        email: Faker::Internet.email,
+        phone_number: Faker::PhoneNumber.cell_phone_in_e164,
+        identifier: SecureRandom.uuid,
+        additional_attributes: {
+          company: Faker::Company.name,
+          city: Faker::Address.city,
+          country: Faker::Address.country,
+          customer_since: Faker::Date.between(from: 2.years.ago, to: Time.zone.today)
+        }
+      )
+      @contacts << contact
+
+      print "\rCreating contacts: #{i + 1}/#{TOTAL_CONTACTS}"
+    end
+
+    print "\n"
+  end
+
+  def create_conversations
+    conversation_creator = Seeders::Reports::ConversationCreator.new(
+      account: @account,
+      resources: {
+        contacts: @contacts,
+        inboxes: @inboxes,
+        teams: @teams,
+        labels: @labels,
+        agents: @agents
+      }
+    )
+
+    TOTAL_CONVERSATIONS.times do |i|
+      created_at = Faker::Time.between(from: START_DATE, to: END_DATE)
+      conversation_creator.create_conversation(created_at: created_at)
+
+      completion_percentage = ((i + 1).to_f / TOTAL_CONVERSATIONS * 100).round
+      print "\rCreating conversations: #{i + 1}/#{TOTAL_CONVERSATIONS} (#{completion_percentage}%)"
+    end
+
+    print "\n"
+  end
+end
+# rubocop:enable Rails/Output
diff --git a/lib/tasks/dev/variant_toggle.rake b/lib/tasks/dev/variant_toggle.rake
new file mode 100644
index 000000000..643a37b9d
--- /dev/null
+++ b/lib/tasks/dev/variant_toggle.rake
@@ -0,0 +1,126 @@
+# frozen_string_literal: true
+
+# rubocop:disable Metrics/BlockLength
+namespace :chatwoot do
+  namespace :dev do
+    desc 'Toggle between Chatwoot variants with interactive menu'
+    task toggle_variant: :environment do
+      # Only allow in development environment
+      return unless Rails.env.development?
+
+      show_current_variant
+      show_variant_menu
+      handle_user_selection
+    end
+
+    desc 'Show current Chatwoot variant status'
+    task show_variant: :environment do
+      return unless Rails.env.development?
+
+      show_current_variant
+    end
+
+    private
+
+    def show_current_variant
+      puts "\n#{('=' * 50)}"
+      puts '🚀 CHATWOOT VARIANT MANAGER'
+      puts '=' * 50
+
+      # Check InstallationConfig
+      deployment_env = InstallationConfig.find_by(name: 'DEPLOYMENT_ENV')&.value
+      pricing_plan = InstallationConfig.find_by(name: 'INSTALLATION_PRICING_PLAN')&.value
+
+      # Determine current variant based on configs
+      current_variant = if deployment_env == 'cloud'
+                          'Cloud'
+                        elsif pricing_plan == 'enterprise'
+                          'Enterprise'
+                        else
+                          'Community'
+                        end
+
+      puts "📊 Current Variant: #{current_variant}"
+      puts "   Deployment Environment: #{deployment_env || 'Not set'}"
+      puts "   Pricing Plan: #{pricing_plan || 'community'}"
+      puts ''
+    end
+
+    def show_variant_menu
+      puts '🎯 Select a variant to switch to:'
+      puts ''
+      puts '1. 🆓 Community   (Free version with basic features)'
+      puts '2. 🏢 Enterprise  (Self-hosted with premium features)'
+      puts '3. 🌥️  Cloud       (Cloud deployment with premium features)'
+      puts ''
+      puts '0. ❌ Cancel'
+      puts ''
+      print 'Enter your choice (0-3): '
+    end
+
+    def handle_user_selection
+      choice = $stdin.gets.chomp
+
+      case choice
+      when '1'
+        switch_to_variant('Community') { configure_community_variant }
+      when '2'
+        switch_to_variant('Enterprise') { configure_enterprise_variant }
+      when '3'
+        switch_to_variant('Cloud') { configure_cloud_variant }
+      when '0'
+        cancel_operation
+      else
+        invalid_choice
+      end
+
+      puts "\n🎉 Changes applied successfully! No restart required."
+    end
+
+    def switch_to_variant(variant_name)
+      puts "\n🔄 Switching to #{variant_name} variant..."
+      yield
+      clear_cache
+      puts "✅ Successfully switched to #{variant_name} variant!"
+    end
+
+    def cancel_operation
+      puts "\n❌ Cancelled. No changes made."
+      exit 0
+    end
+
+    def invalid_choice
+      puts "\n❌ Invalid choice. Please select 0-3."
+      puts 'No changes made.'
+      exit 1
+    end
+
+    def configure_community_variant
+      update_installation_config('DEPLOYMENT_ENV', 'self-hosted')
+      update_installation_config('INSTALLATION_PRICING_PLAN', 'community')
+    end
+
+    def configure_enterprise_variant
+      update_installation_config('DEPLOYMENT_ENV', 'self-hosted')
+      update_installation_config('INSTALLATION_PRICING_PLAN', 'enterprise')
+    end
+
+    def configure_cloud_variant
+      update_installation_config('DEPLOYMENT_ENV', 'cloud')
+      update_installation_config('INSTALLATION_PRICING_PLAN', 'enterprise')
+    end
+
+    def update_installation_config(name, value)
+      config = InstallationConfig.find_or_initialize_by(name: name)
+      config.value = value
+      config.save!
+      puts "   💾 Updated #{name} → #{value}"
+    end
+
+    def clear_cache
+      GlobalConfig.clear_cache
+      puts '   🗑️  Cleared configuration cache'
+    end
+  end
+end
+# rubocop:enable Metrics/BlockLength
diff --git a/lib/tasks/seed_reports_data.rake b/lib/tasks/seed_reports_data.rake
new file mode 100644
index 000000000..5c80f1e51
--- /dev/null
+++ b/lib/tasks/seed_reports_data.rake
@@ -0,0 +1,24 @@
+namespace :db do
+  namespace :seed do
+    desc 'Seed test data for reports with conversations, contacts, agents, teams, and realistic reporting events'
+    task reports_data: :environment do
+      if ENV['ACCOUNT_ID'].blank?
+        puts 'Please provide an ACCOUNT_ID environment variable'
+        puts 'Usage: ACCOUNT_ID=1 ENABLE_ACCOUNT_SEEDING=true bundle exec rake db:seed:reports_data'
+        exit 1
+      end
+
+      ENV['ENABLE_ACCOUNT_SEEDING'] = 'true' if ENV['ENABLE_ACCOUNT_SEEDING'].blank?
+
+      account_id = ENV.fetch('ACCOUNT_ID', nil)
+      account = Account.find(account_id)
+
+      puts "Starting reports data seeding for account: #{account.name} (ID: #{account.id})"
+
+      seeder = Seeders::Reports::ReportDataSeeder.new(account: account)
+      seeder.perform!
+
+      puts "Finished seeding reports data for account: #{account.name}"
+    end
+  end
+end
diff --git a/package.json b/package.json
index 6280ec7fd..c81f033b5 100644
--- a/package.json
+++ b/package.json
@@ -1,6 +1,6 @@
 {
   "name": "@chatwoot/chatwoot",
-  "version": "4.2.0",
+  "version": "4.3.0",
   "license": "MIT",
   "scripts": {
     "eslint": "eslint app/**/*.{js,vue}",
@@ -34,7 +34,7 @@
     "@breezystack/lamejs": "^1.2.7",
     "@chatwoot/ninja-keys": "1.2.3",
     "@chatwoot/prosemirror-schema": "1.1.1-next",
-    "@chatwoot/utils": "^0.0.45",
+    "@chatwoot/utils": "^0.0.47",
     "@formkit/core": "^1.6.7",
     "@formkit/vue": "^1.6.7",
     "@hcaptcha/vue3-hcaptcha": "^1.3.0",
diff --git a/pnpm-lock.yaml b/pnpm-lock.yaml
index 606ebbb63..b8b23d1d0 100644
--- a/pnpm-lock.yaml
+++ b/pnpm-lock.yaml
@@ -23,8 +23,8 @@ importers:
         specifier: 1.1.1-next
         version: 1.1.1-next
       '@chatwoot/utils':
-        specifier: ^0.0.45
-        version: 0.0.45
+        specifier: ^0.0.47
+        version: 0.0.47
       '@formkit/core':
         specifier: ^1.6.7
         version: 1.6.7
@@ -406,8 +406,8 @@ packages:
   '@chatwoot/prosemirror-schema@1.1.1-next':
     resolution: {integrity: sha512-/M2qZ+ZF7GlQNt1riwVP499fvp3hxSqd5iy8hxyF9pkj9qQ+OKYn5JK+v3qwwqQY3IxhmNOn1Lp6tm7vstrd9Q==}
 
-  '@chatwoot/utils@0.0.45':
-    resolution: {integrity: sha512-zqmuri6MrEFAY1tLv7Z3HBy4Ig60LhSrLkEiHegVsOVSxPv4Bedq+xmAW7LphvcLNgbkkvu17MU91gvMVlpEHw==}
+  '@chatwoot/utils@0.0.47':
+    resolution: {integrity: sha512-0z/MY+rBjDnf6zuWbMdzexH+zFDXU/g5fPr/kcUxnqtvPsZIQpL8PvwSPBW0+wS6R7LChndNkdviV1e9H8Yp+Q==}
     engines: {node: '>=10'}
 
   '@codemirror/commands@6.7.0':
@@ -5255,7 +5255,7 @@ snapshots:
       prosemirror-utils: 1.2.2(prosemirror-model@1.22.3)(prosemirror-state@1.4.3)
       prosemirror-view: 1.34.1
 
-  '@chatwoot/utils@0.0.45':
+  '@chatwoot/utils@0.0.47':
     dependencies:
       date-fns: 2.30.0
 
diff --git a/public/assets/images/dashboard/channels/voice.png b/public/assets/images/dashboard/channels/voice.png
new file mode 100644
index 000000000..7c9481faf
Binary files /dev/null and b/public/assets/images/dashboard/channels/voice.png differ
diff --git a/spec/builders/v2/reports/label_summary_builder_spec.rb b/spec/builders/v2/reports/label_summary_builder_spec.rb
new file mode 100644
index 000000000..1560008a1
--- /dev/null
+++ b/spec/builders/v2/reports/label_summary_builder_spec.rb
@@ -0,0 +1,317 @@
+require 'rails_helper'
+
+RSpec.describe V2::Reports::LabelSummaryBuilder do
+  include ActiveJob::TestHelper
+
+  let_it_be(:account) { create(:account) }
+  let_it_be(:label_1) { create(:label, title: 'label_1', account: account) }
+  let_it_be(:label_2) { create(:label, title: 'label_2', account: account) }
+  let_it_be(:label_3) { create(:label, title: 'label_3', account: account) }
+
+  let(:params) do
+    {
+      business_hours: business_hours,
+      since: (Time.zone.today - 3.days).to_time.to_i.to_s,
+      until: Time.zone.today.end_of_day.to_time.to_i.to_s,
+      timezone_offset: 0
+    }
+  end
+  let(:builder) { described_class.new(account: account, params: params) }
+
+  describe '#initialize' do
+    let(:business_hours) { false }
+
+    it 'sets account and params' do
+      expect(builder.account).to eq(account)
+      expect(builder.params).to eq(params)
+    end
+
+    it 'sets timezone from timezone_offset' do
+      builder_with_offset = described_class.new(account: account, params: { timezone_offset: -8 })
+      expect(builder_with_offset.instance_variable_get(:@timezone)).to eq('Pacific Time (US & Canada)')
+    end
+
+    it 'defaults timezone when timezone_offset is not provided' do
+      builder_without_offset = described_class.new(account: account, params: {})
+      expect(builder_without_offset.instance_variable_get(:@timezone)).not_to be_nil
+    end
+  end
+
+  describe '#build' do
+    context 'when there are no labels' do
+      let(:business_hours) { false }
+      let(:empty_account) { create(:account) }
+      let(:empty_builder) { described_class.new(account: empty_account, params: params) }
+
+      it 'returns empty array' do
+        expect(empty_builder.build).to eq([])
+      end
+    end
+
+    context 'when there are labels but no conversations' do
+      let(:business_hours) { false }
+
+      it 'returns zero values for all labels' do
+        report = builder.build
+
+        expect(report.length).to eq(3)
+
+        bug_report = report.find { |r| r[:name] == 'label_1' }
+        feature_request = report.find { |r| r[:name] == 'label_2' }
+        customer_support = report.find { |r| r[:name] == 'label_3' }
+
+        [
+          [bug_report, label_1, 'label_1'],
+          [feature_request, label_2, 'label_2'],
+          [customer_support, label_3, 'label_3']
+        ].each do |report_data, label, label_name|
+          expect(report_data).to include(
+            id: label.id,
+            name: label_name,
+            conversations_count: 0,
+            avg_resolution_time: 0,
+            avg_first_response_time: 0,
+            avg_reply_time: 0,
+            resolved_conversations_count: 0
+          )
+        end
+      end
+    end
+
+    context 'when there are labeled conversations with metrics' do
+      before do
+        travel_to(Time.zone.today) do
+          user = create(:user, account: account)
+          inbox = create(:inbox, account: account)
+          create(:inbox_member, user: user, inbox: inbox)
+
+          gravatar_url = 'https://www.gravatar.com'
+          stub_request(:get, /#{gravatar_url}.*/).to_return(status: 404)
+
+          perform_enqueued_jobs do
+            # Create conversations with label_1
+            3.times do
+              conversation = create(:conversation, account: account,
+                                                   inbox: inbox, assignee: user,
+                                                   created_at: Time.zone.today)
+              create_list(:message, 2, message_type: 'outgoing',
+                                       account: account, inbox: inbox,
+                                       conversation: conversation,
+                                       created_at: Time.zone.today + 1.hour)
+              create_list(:message, 1, message_type: 'incoming',
+                                       account: account, inbox: inbox,
+                                       conversation: conversation,
+                                       created_at: Time.zone.today + 2.hours)
+              conversation.update_labels('label_1')
+              conversation.label_list
+              conversation.save!
+            end
+
+            # Create conversations with label_2
+            2.times do
+              conversation = create(:conversation, account: account,
+                                                   inbox: inbox, assignee: user,
+                                                   created_at: Time.zone.today)
+              create_list(:message, 1, message_type: 'outgoing',
+                                       account: account, inbox: inbox,
+                                       conversation: conversation,
+                                       created_at: Time.zone.today + 1.hour)
+              conversation.update_labels('label_2')
+              conversation.label_list
+              conversation.save!
+            end
+
+            # Resolve some conversations
+            conversations_to_resolve = account.conversations.first(2)
+            conversations_to_resolve.each(&:toggle_status)
+
+            # Create some reporting events
+            account.conversations.reload.each_with_index do |conv, idx|
+              # First response times
+              create(:reporting_event,
+                     account: account,
+                     conversation: conv,
+                     name: 'first_response',
+                     value: (30 + (idx * 10)) * 60,
+                     value_in_business_hours: (20 + (idx * 5)) * 60,
+                     created_at: Time.zone.today)
+
+              # Reply times
+              create(:reporting_event,
+                     account: account,
+                     conversation: conv,
+                     name: 'reply_time',
+                     value: (15 + (idx * 5)) * 60,
+                     value_in_business_hours: (10 + (idx * 3)) * 60,
+                     created_at: Time.zone.today)
+
+              # Resolution times for resolved conversations
+              next unless conv.resolved?
+
+              create(:reporting_event,
+                     account: account,
+                     conversation: conv,
+                     name: 'conversation_resolved',
+                     value: (60 + (idx * 30)) * 60,
+                     value_in_business_hours: (45 + (idx * 20)) * 60,
+                     created_at: Time.zone.today)
+            end
+          end
+        end
+      end
+
+      context 'when business hours is disabled' do
+        let(:business_hours) { false }
+
+        it 'returns correct label stats using regular values' do
+          report = builder.build
+
+          expect(report.length).to eq(3)
+
+          label_1_report = report.find { |r| r[:name] == 'label_1' }
+          label_2_report = report.find { |r| r[:name] == 'label_2' }
+          label_3_report = report.find { |r| r[:name] == 'label_3' }
+
+          expect(label_1_report).to include(
+            conversations_count: 3,
+            avg_first_response_time: be > 0,
+            avg_reply_time: be > 0
+          )
+
+          expect(label_2_report).to include(
+            conversations_count: 2,
+            avg_first_response_time: be > 0,
+            avg_reply_time: be > 0
+          )
+
+          expect(label_3_report).to include(
+            conversations_count: 0,
+            avg_first_response_time: 0,
+            avg_reply_time: 0
+          )
+        end
+      end
+
+      context 'when business hours is enabled' do
+        let(:business_hours) { true }
+
+        it 'returns correct label stats using business hours values' do
+          report = builder.build
+
+          expect(report.length).to eq(3)
+
+          label_1_report = report.find { |r| r[:name] == 'label_1' }
+          label_2_report = report.find { |r| r[:name] == 'label_2' }
+
+          expect(label_1_report[:conversations_count]).to eq(3)
+          expect(label_1_report[:avg_first_response_time]).to be > 0
+          expect(label_1_report[:avg_reply_time]).to be > 0
+
+          expect(label_2_report[:conversations_count]).to eq(2)
+          expect(label_2_report[:avg_first_response_time]).to be > 0
+          expect(label_2_report[:avg_reply_time]).to be > 0
+        end
+      end
+    end
+
+    context 'when filtering by date range' do
+      let(:business_hours) { false }
+
+      before do
+        travel_to(Time.zone.today) do
+          user = create(:user, account: account)
+          inbox = create(:inbox, account: account)
+          create(:inbox_member, user: user, inbox: inbox)
+
+          gravatar_url = 'https://www.gravatar.com'
+          stub_request(:get, /#{gravatar_url}.*/).to_return(status: 404)
+
+          perform_enqueued_jobs do
+            # Conversation within range
+            conversation_in_range = create(:conversation, account: account,
+                                                          inbox: inbox, assignee: user,
+                                                          created_at: 2.days.ago)
+            conversation_in_range.update_labels('label_1')
+            conversation_in_range.label_list
+            conversation_in_range.save!
+
+            create(:reporting_event,
+                   account: account,
+                   conversation: conversation_in_range,
+                   name: 'first_response',
+                   value: 1800,
+                   created_at: 2.days.ago)
+
+            # Conversation outside range (too old)
+            conversation_out_of_range = create(:conversation, account: account,
+                                                              inbox: inbox, assignee: user,
+                                                              created_at: 1.week.ago)
+            conversation_out_of_range.update_labels('label_1')
+            conversation_out_of_range.label_list
+            conversation_out_of_range.save!
+
+            create(:reporting_event,
+                   account: account,
+                   conversation: conversation_out_of_range,
+                   name: 'first_response',
+                   value: 3600,
+                   created_at: 1.week.ago)
+          end
+        end
+      end
+
+      it 'only includes conversations within the date range' do
+        report = builder.build
+
+        expect(report.length).to eq(3)
+
+        label_1_report = report.find { |r| r[:name] == 'label_1' }
+        expect(label_1_report).not_to be_nil
+        expect(label_1_report[:conversations_count]).to eq(1)
+        expect(label_1_report[:avg_first_response_time]).to eq(1800.0)
+      end
+    end
+
+    context 'with business hours parameter' do
+      let(:business_hours) { 'true' }
+
+      before do
+        travel_to(Time.zone.today) do
+          user = create(:user, account: account)
+          inbox = create(:inbox, account: account)
+          create(:inbox_member, user: user, inbox: inbox)
+
+          gravatar_url = 'https://www.gravatar.com'
+          stub_request(:get, /#{gravatar_url}.*/).to_return(status: 404)
+
+          perform_enqueued_jobs do
+            conversation = create(:conversation, account: account,
+                                                 inbox: inbox, assignee: user,
+                                                 created_at: Time.zone.today)
+            conversation.update_labels('label_1')
+            conversation.label_list
+            conversation.save!
+
+            create(:reporting_event,
+                   account: account,
+                   conversation: conversation,
+                   name: 'first_response',
+                   value: 3600,
+                   value_in_business_hours: 1800,
+                   created_at: Time.zone.today)
+          end
+        end
+      end
+
+      it 'properly casts string "true" to boolean and uses business hours values' do
+        report = builder.build
+
+        expect(report.length).to eq(3)
+
+        label_1_report = report.find { |r| r[:name] == 'label_1' }
+        expect(label_1_report).not_to be_nil
+        expect(label_1_report[:avg_first_response_time]).to eq(1800.0)
+      end
+    end
+  end
+end
diff --git a/spec/controllers/api/v1/accounts/conversations_controller_spec.rb b/spec/controllers/api/v1/accounts/conversations_controller_spec.rb
index a3697be84..38bd649fe 100644
--- a/spec/controllers/api/v1/accounts/conversations_controller_spec.rb
+++ b/spec/controllers/api/v1/accounts/conversations_controller_spec.rb
@@ -926,4 +926,63 @@ RSpec.describe 'Conversations API', type: :request do
       end
     end
   end
+
+  describe 'DELETE /api/v1/accounts/{account.id}/conversations/:id' do
+    let(:conversation) { create(:conversation, account: account) }
+    let(:agent) { create(:user, account: account, role: :agent) }
+    let(:administrator) { create(:user, account: account, role: :administrator) }
+
+    context 'when it is an unauthenticated user' do
+      it 'returns unauthorized' do
+        delete "/api/v1/accounts/#{account.id}/conversations/#{conversation.display_id}"
+
+        expect(response).to have_http_status(:unauthorized)
+      end
+    end
+
+    context 'when it is an authenticated agent' do
+      before do
+        create(:inbox_member, user: agent, inbox: conversation.inbox)
+      end
+
+      it 'returns unauthorized' do
+        delete "/api/v1/accounts/#{account.id}/conversations/#{conversation.display_id}",
+               headers: agent.create_new_auth_token,
+               as: :json
+
+        expect(response).to have_http_status(:unauthorized)
+        response_body = response.parsed_body
+        expect(response_body['error']).to eq('You are not authorized to do this action')
+      end
+    end
+
+    context 'when it is an authenticated administrator' do
+      before do
+        create(:inbox_member, user: administrator, inbox: conversation.inbox)
+      end
+
+      it 'successfully deletes the conversation' do
+        expect do
+          delete "/api/v1/accounts/#{account.id}/conversations/#{conversation.display_id}",
+                 headers: administrator.create_new_auth_token,
+                 as: :json
+        end.to have_enqueued_job(DeleteObjectJob).with(conversation, administrator, anything)
+
+        expect(response).to have_http_status(:ok)
+      end
+
+      it 'can delete conversations from inboxes without direct access' do
+        other_inbox = create(:inbox, account: account)
+        other_conversation = create(:conversation, account: account, inbox: other_inbox)
+
+        expect do
+          delete "/api/v1/accounts/#{account.id}/conversations/#{other_conversation.display_id}",
+                 headers: administrator.create_new_auth_token,
+                 as: :json
+        end.to have_enqueued_job(DeleteObjectJob).with(other_conversation, administrator, anything)
+
+        expect(response).to have_http_status(:ok)
+      end
+    end
+  end
 end
diff --git a/spec/controllers/api/v1/accounts/google/authorization_controller_spec.rb b/spec/controllers/api/v1/accounts/google/authorization_controller_spec.rb
index 19ad8f473..b7104108f 100644
--- a/spec/controllers/api/v1/accounts/google/authorization_controller_spec.rb
+++ b/spec/controllers/api/v1/accounts/google/authorization_controller_spec.rb
@@ -32,19 +32,20 @@ RSpec.describe 'Google Authorization API', type: :request do
              as: :json
 
         expect(response).to have_http_status(:success)
-        google_service = Class.new { extend GoogleConcern }
-        response_url = google_service.google_client.auth_code.authorize_url(
-          {
-            redirect_uri: "#{ENV.fetch('FRONTEND_URL', 'http://localhost:3000')}/google/callback",
-            scope: 'email profile https://mail.google.com/',
-            response_type: 'code',
-            prompt: 'consent',
-            access_type: 'offline',
-            client_id: GlobalConfigService.load('GOOGLE_OAUTH_CLIENT_ID', nil)
-          }
-        )
-        expect(response.parsed_body['url']).to eq response_url
-        expect(Redis::Alfred.get("google::#{administrator.email}")).to eq(account.id.to_s)
+
+        # Validate URL components
+        url = response.parsed_body['url']
+        uri = URI.parse(url)
+        params = CGI.parse(uri.query)
+
+        expect(url).to start_with('https://accounts.google.com/o/oauth2/auth')
+        expect(params['scope']).to eq(['email profile https://mail.google.com/'])
+        expect(params['redirect_uri']).to eq(["#{ENV.fetch('FRONTEND_URL', 'http://localhost:3000')}/google/callback"])
+
+        # Validate state parameter exists and can be decoded back to the account
+        expect(params['state']).to be_present
+        decoded_account = GlobalID::Locator.locate_signed(params['state'].first, for: 'default')
+        expect(decoded_account).to eq(account)
       end
     end
   end
diff --git a/spec/controllers/api/v1/accounts/integrations/hooks_controller_spec.rb b/spec/controllers/api/v1/accounts/integrations/hooks_controller_spec.rb
index 23c1045c5..5ca2633fc 100644
--- a/spec/controllers/api/v1/accounts/integrations/hooks_controller_spec.rb
+++ b/spec/controllers/api/v1/accounts/integrations/hooks_controller_spec.rb
@@ -5,7 +5,7 @@ RSpec.describe 'Integration Hooks API', type: :request do
   let(:admin) { create(:user, account: account, role: :administrator) }
   let(:agent) { create(:user, account: account, role: :agent) }
   let(:inbox) { create(:inbox, account: account) }
-  let(:params) { { app_id: 'dialogflow', inbox_id: inbox.id, settings: { project_id: 'xx', credentials: { test: 'test' } } } }
+  let(:params) { { app_id: 'dialogflow', inbox_id: inbox.id, settings: { project_id: 'xx', credentials: { test: 'test' }, region: 'europe-west1' } } }
 
   describe 'POST /api/v1/accounts/{account.id}/integrations/hooks' do
     context 'when it is an unauthenticated user' do
diff --git a/spec/controllers/api/v1/accounts/integrations/linear_controller_spec.rb b/spec/controllers/api/v1/accounts/integrations/linear_controller_spec.rb
index 0f27e2bd2..851c5dbaf 100644
--- a/spec/controllers/api/v1/accounts/integrations/linear_controller_spec.rb
+++ b/spec/controllers/api/v1/accounts/integrations/linear_controller_spec.rb
@@ -93,6 +93,8 @@ RSpec.describe 'Linear Integration API', type: :request do
   end
 
   describe 'POST /api/v1/accounts/:account_id/integrations/linear/create_issue' do
+    let(:inbox) { create(:inbox, account: account) }
+    let(:conversation) { create(:conversation, account: account, inbox: inbox) }
     let(:issue_params) do
       {
         team_id: 'team1',
@@ -101,32 +103,56 @@ RSpec.describe 'Linear Integration API', type: :request do
         assignee_id: 'user1',
         priority: 'high',
         state_id: 'state1',
-        label_ids: ['label1']
+        label_ids: ['label1'],
+        conversation_id: conversation.display_id
       }
     end
 
     context 'when it is an authenticated user' do
       context 'when the issue is created successfully' do
-        let(:created_issue) { { data: { 'id' => 'issue1', 'title' => 'Sample Issue' } } }
+        let(:created_issue) { { data: { identifier: 'ENG-123', title: 'Sample Issue' } } }
 
         it 'returns the created issue' do
           allow(processor_service).to receive(:create_issue).with(issue_params.stringify_keys).and_return(created_issue)
+
           post "/api/v1/accounts/#{account.id}/integrations/linear/create_issue",
                params: issue_params,
                headers: agent.create_new_auth_token,
                as: :json
+
           expect(response).to have_http_status(:ok)
           expect(response.body).to include('Sample Issue')
         end
+
+        it 'creates activity message when conversation is provided' do
+          allow(processor_service).to receive(:create_issue).with(issue_params.stringify_keys).and_return(created_issue)
+
+          expect do
+            post "/api/v1/accounts/#{account.id}/integrations/linear/create_issue",
+                 params: issue_params,
+                 headers: agent.create_new_auth_token,
+                 as: :json
+          end.to have_enqueued_job(Conversations::ActivityMessageJob)
+            .with(conversation, {
+                    account_id: conversation.account_id,
+                    inbox_id: conversation.inbox_id,
+                    message_type: :activity,
+                    content: "Linear issue ENG-123 was created by #{agent.name}"
+                  })
+        end
       end
 
       context 'when issue creation fails' do
-        it 'returns error message' do
+        it 'returns error message and does not create activity message' do
           allow(processor_service).to receive(:create_issue).with(issue_params.stringify_keys).and_return(error: 'error message')
-          post "/api/v1/accounts/#{account.id}/integrations/linear/create_issue",
-               params: issue_params,
-               headers: agent.create_new_auth_token,
-               as: :json
+
+          expect do
+            post "/api/v1/accounts/#{account.id}/integrations/linear/create_issue",
+                 params: issue_params,
+                 headers: agent.create_new_auth_token,
+                 as: :json
+          end.not_to have_enqueued_job(Conversations::ActivityMessageJob)
+
           expect(response).to have_http_status(:unprocessable_entity)
           expect(response.body).to include('error message')
         end
@@ -135,7 +161,7 @@ RSpec.describe 'Linear Integration API', type: :request do
   end
 
   describe 'POST /api/v1/accounts/:account_id/integrations/linear/link_issue' do
-    let(:issue_id) { 'issue1' }
+    let(:issue_id) { 'ENG-456' }
     let(:conversation) { create(:conversation, account: account) }
     let(:link) { "#{ENV.fetch('FRONTEND_URL', nil)}/app/accounts/#{account.id}/conversations/#{conversation.display_id}" }
     let(:title) { 'Sample Issue' }
@@ -144,24 +170,38 @@ RSpec.describe 'Linear Integration API', type: :request do
       context 'when the issue is linked successfully' do
         let(:linked_issue) { { data: { 'id' => 'issue1', 'link' => 'https://linear.app/issue1' } } }
 
-        it 'returns the linked issue' do
+        it 'returns the linked issue and creates activity message' do
           allow(processor_service).to receive(:link_issue).with(link, issue_id, title).and_return(linked_issue)
-          post "/api/v1/accounts/#{account.id}/integrations/linear/link_issue",
-               params: { conversation_id: conversation.display_id, issue_id: issue_id, title: title },
-               headers: agent.create_new_auth_token,
-               as: :json
+
+          expect do
+            post "/api/v1/accounts/#{account.id}/integrations/linear/link_issue",
+                 params: { conversation_id: conversation.display_id, issue_id: issue_id, title: title },
+                 headers: agent.create_new_auth_token,
+                 as: :json
+          end.to have_enqueued_job(Conversations::ActivityMessageJob)
+            .with(conversation, {
+                    account_id: conversation.account_id,
+                    inbox_id: conversation.inbox_id,
+                    message_type: :activity,
+                    content: "Linear issue ENG-456 was linked by #{agent.name}"
+                  })
+
           expect(response).to have_http_status(:ok)
           expect(response.body).to include('https://linear.app/issue1')
         end
       end
 
       context 'when issue linking fails' do
-        it 'returns error message' do
+        it 'returns error message and does not create activity message' do
           allow(processor_service).to receive(:link_issue).with(link, issue_id, title).and_return(error: 'error message')
-          post "/api/v1/accounts/#{account.id}/integrations/linear/link_issue",
-               params: { conversation_id: conversation.display_id, issue_id: issue_id, title: title },
-               headers: agent.create_new_auth_token,
-               as: :json
+
+          expect do
+            post "/api/v1/accounts/#{account.id}/integrations/linear/link_issue",
+                 params: { conversation_id: conversation.display_id, issue_id: issue_id, title: title },
+                 headers: agent.create_new_auth_token,
+                 as: :json
+          end.not_to have_enqueued_job(Conversations::ActivityMessageJob)
+
           expect(response).to have_http_status(:unprocessable_entity)
           expect(response.body).to include('error message')
         end
@@ -171,29 +211,45 @@ RSpec.describe 'Linear Integration API', type: :request do
 
   describe 'POST /api/v1/accounts/:account_id/integrations/linear/unlink_issue' do
     let(:link_id) { 'attachment1' }
+    let(:issue_id) { 'ENG-789' }
+    let(:conversation) { create(:conversation, account: account) }
 
     context 'when it is an authenticated user' do
       context 'when the issue is unlinked successfully' do
         let(:unlinked_issue) { { data: { 'id' => 'issue1', 'link' => 'https://linear.app/issue1' } } }
 
-        it 'returns the unlinked issue' do
+        it 'returns the unlinked issue and creates activity message' do
           allow(processor_service).to receive(:unlink_issue).with(link_id).and_return(unlinked_issue)
-          post "/api/v1/accounts/#{account.id}/integrations/linear/unlink_issue",
-               params: { link_id: link_id },
-               headers: agent.create_new_auth_token,
-               as: :json
+
+          expect do
+            post "/api/v1/accounts/#{account.id}/integrations/linear/unlink_issue",
+                 params: { link_id: link_id, issue_id: issue_id, conversation_id: conversation.display_id },
+                 headers: agent.create_new_auth_token,
+                 as: :json
+          end.to have_enqueued_job(Conversations::ActivityMessageJob)
+            .with(conversation, {
+                    account_id: conversation.account_id,
+                    inbox_id: conversation.inbox_id,
+                    message_type: :activity,
+                    content: "Linear issue ENG-789 was unlinked by #{agent.name}"
+                  })
+
           expect(response).to have_http_status(:ok)
           expect(response.body).to include('https://linear.app/issue1')
         end
       end
 
       context 'when issue unlinking fails' do
-        it 'returns error message' do
+        it 'returns error message and does not create activity message' do
           allow(processor_service).to receive(:unlink_issue).with(link_id).and_return(error: 'error message')
-          post "/api/v1/accounts/#{account.id}/integrations/linear/unlink_issue",
-               params: { link_id: link_id },
-               headers: agent.create_new_auth_token,
-               as: :json
+
+          expect do
+            post "/api/v1/accounts/#{account.id}/integrations/linear/unlink_issue",
+                 params: { link_id: link_id, issue_id: issue_id, conversation_id: conversation.display_id },
+                 headers: agent.create_new_auth_token,
+                 as: :json
+          end.not_to have_enqueued_job(Conversations::ActivityMessageJob)
+
           expect(response).to have_http_status(:unprocessable_entity)
           expect(response.body).to include('error message')
         end
diff --git a/spec/controllers/api/v1/accounts/microsoft/authorization_controller_spec.rb b/spec/controllers/api/v1/accounts/microsoft/authorization_controller_spec.rb
index f1909d400..60b05b36c 100644
--- a/spec/controllers/api/v1/accounts/microsoft/authorization_controller_spec.rb
+++ b/spec/controllers/api/v1/accounts/microsoft/authorization_controller_spec.rb
@@ -19,7 +19,6 @@ RSpec.describe 'Microsoft Authorization API', type: :request do
       it 'returns unathorized for agent' do
         post "/api/v1/accounts/#{account.id}/microsoft/authorization",
              headers: agent.create_new_auth_token,
-             params: { email: administrator.email },
              as: :json
 
         expect(response).to have_http_status(:unauthorized)
@@ -28,20 +27,27 @@ RSpec.describe 'Microsoft Authorization API', type: :request do
       it 'creates a new authorization and returns the redirect url' do
         post "/api/v1/accounts/#{account.id}/microsoft/authorization",
              headers: administrator.create_new_auth_token,
-             params: { email: administrator.email },
              as: :json
 
         expect(response).to have_http_status(:success)
-        microsoft_service = Class.new { extend MicrosoftConcern }
-        response_url = microsoft_service.microsoft_client.auth_code.authorize_url(
-          {
-            redirect_uri: "#{ENV.fetch('FRONTEND_URL', 'http://localhost:3000')}/microsoft/callback",
-            scope: 'offline_access https://outlook.office.com/IMAP.AccessAsUser.All https://outlook.office.com/SMTP.Send openid profile',
-            prompt: 'consent'
-          }
-        )
-        expect(response.parsed_body['url']).to eq response_url
-        expect(Redis::Alfred.get("microsoft::#{administrator.email}")).to eq(account.id.to_s)
+
+        # Validate URL components
+        url = response.parsed_body['url']
+        uri = URI.parse(url)
+        params = CGI.parse(uri.query)
+
+        expect(url).to start_with('https://login.microsoftonline.com/common/oauth2/v2.0/authorize')
+        expected_scope = [
+          'offline_access https://outlook.office.com/IMAP.AccessAsUser.All ' \
+          'https://outlook.office.com/SMTP.Send openid profile email'
+        ]
+        expect(params['scope']).to eq(expected_scope)
+        expect(params['redirect_uri']).to eq(["#{ENV.fetch('FRONTEND_URL', 'http://localhost:3000')}/microsoft/callback"])
+
+        # Validate state parameter exists and can be decoded back to the account
+        expect(params['state']).to be_present
+        decoded_account = GlobalID::Locator.locate_signed(params['state'].first, for: 'default')
+        expect(decoded_account).to eq(account)
       end
     end
   end
diff --git a/spec/controllers/api/v1/profiles_controller_spec.rb b/spec/controllers/api/v1/profiles_controller_spec.rb
index 8af9e30c0..30c5b69f4 100644
--- a/spec/controllers/api/v1/profiles_controller_spec.rb
+++ b/spec/controllers/api/v1/profiles_controller_spec.rb
@@ -94,6 +94,18 @@ RSpec.describe 'Profile API', type: :request do
         expect(agent.reload.valid_password?('Test1234!')).to be true
       end
 
+      it 'does not reset the display name if updates the password' do
+        display_name = agent.display_name
+
+        put '/api/v1/profile',
+            params: { profile: { current_password: 'Test123!', password: 'Test1234!', password_confirmation: 'Test1234!' } },
+            headers: agent.create_new_auth_token,
+            as: :json
+
+        expect(response).to have_http_status(:success)
+        expect(agent.reload.display_name).to eq(display_name)
+      end
+
       it 'throws error when current password provided is invalid' do
         put '/api/v1/profile',
             params: { profile: { current_password: 'Test', password: 'test123', password_confirmation: 'test123' } },
diff --git a/spec/controllers/dashboard_controller_spec.rb b/spec/controllers/dashboard_controller_spec.rb
index 517443858..e022e22c7 100644
--- a/spec/controllers/dashboard_controller_spec.rb
+++ b/spec/controllers/dashboard_controller_spec.rb
@@ -19,9 +19,10 @@ describe '/app/login', type: :request do
   end
 
   context 'with non-HTML format' do
-    it 'returns not acceptable for JSON' do
-      get '/app/login', params: { format: 'json' }
+    it 'returns not acceptable for JSON with error message' do
+      get '/app/login', headers: { 'Accept' => 'application/json' }
       expect(response).to have_http_status(:not_acceptable)
+      expect(response.parsed_body).to eq({ 'error' => 'Please use API routes instead of dashboard routes for JSON requests' })
     end
   end
 
diff --git a/spec/controllers/google/callbacks_controller_spec.rb b/spec/controllers/google/callbacks_controller_spec.rb
index 91535533c..a898ab395 100644
--- a/spec/controllers/google/callbacks_controller_spec.rb
+++ b/spec/controllers/google/callbacks_controller_spec.rb
@@ -4,11 +4,7 @@ RSpec.describe 'Google::CallbacksController', type: :request do
   let(:account) { create(:account) }
   let(:code) { SecureRandom.hex(10) }
   let(:email) { Faker::Internet.email }
-  let(:cache_key) { "google::#{email.downcase}" }
-
-  before do
-    Redis::Alfred.set(cache_key, account.id)
-  end
+  let(:state) { account.to_sgid(expires_in: 15.minutes).to_s }
 
   describe 'GET /google/callback' do
     let(:response_body_success) do
@@ -27,7 +23,7 @@ RSpec.describe 'Google::CallbacksController', type: :request do
                       'redirect_uri' => "#{ENV.fetch('FRONTEND_URL', 'http://localhost:3000')}/google/callback" })
         .to_return(status: 200, body: response_body_success.to_json, headers: { 'Content-Type' => 'application/json' })
 
-      get google_callback_url, params: { code: code }
+      get google_callback_url, params: { code: code, state: state }
 
       expect(response).to redirect_to app_email_inbox_agents_url(account_id: account.id, inbox_id: account.inboxes.last.id)
       expect(account.inboxes.count).to be 1
@@ -36,7 +32,6 @@ RSpec.describe 'Google::CallbacksController', type: :request do
       expect(inbox.channel.reload.provider_config.keys).to include('access_token', 'refresh_token', 'expires_on')
       expect(inbox.channel.reload.provider_config['access_token']).to eq response_body_success[:access_token]
       expect(inbox.channel.imap_address).to eq 'imap.gmail.com'
-      expect(Redis::Alfred.get(cache_key)).to be_nil
     end
 
     it 'updates inbox channel config if inbox exists with imap_login and authentication is successful' do
@@ -49,14 +44,13 @@ RSpec.describe 'Google::CallbacksController', type: :request do
                       'redirect_uri' => "#{ENV.fetch('FRONTEND_URL', 'http://localhost:3000')}/google/callback" })
         .to_return(status: 200, body: response_body_success.to_json, headers: { 'Content-Type' => 'application/json' })
 
-      get google_callback_url, params: { code: code }
+      get google_callback_url, params: { code: code, state: state }
 
       expect(response).to redirect_to app_email_inbox_settings_url(account_id: account.id, inbox_id: inbox.id)
       expect(account.inboxes.count).to be 1
       expect(inbox.channel.reload.provider_config.keys).to include('access_token', 'refresh_token', 'expires_on')
       expect(inbox.channel.reload.provider_config['access_token']).to eq response_body_success[:access_token]
       expect(inbox.channel.imap_address).to eq 'imap.gmail.com'
-      expect(Redis::Alfred.get(cache_key)).to be_nil
     end
 
     it 'creates inboxes with fallback_name when account name is not present in id_token' do
@@ -65,7 +59,7 @@ RSpec.describe 'Google::CallbacksController', type: :request do
                       'redirect_uri' => "#{ENV.fetch('FRONTEND_URL', 'http://localhost:3000')}/google/callback" })
         .to_return(status: 200, body: response_body_success_without_name.to_json, headers: { 'Content-Type' => 'application/json' })
 
-      get google_callback_url, params: { code: code }
+      get google_callback_url, params: { code: code, state: state }
 
       expect(response).to redirect_to app_email_inbox_agents_url(account_id: account.id, inbox_id: account.inboxes.last.id)
       expect(account.inboxes.count).to be 1
@@ -79,10 +73,9 @@ RSpec.describe 'Google::CallbacksController', type: :request do
                       'redirect_uri' => "#{ENV.fetch('FRONTEND_URL', 'http://localhost:3000')}/google/callback" })
         .to_return(status: 401)
 
-      get google_callback_url, params: { code: code }
+      get google_callback_url, params: { code: code, state: state }
 
       expect(response).to redirect_to '/'
-      expect(Redis::Alfred.get(cache_key).to_i).to eq account.id
     end
   end
 end
diff --git a/spec/controllers/microsoft/callbacks_controller_spec.rb b/spec/controllers/microsoft/callbacks_controller_spec.rb
index 41d8dbd29..6bd9a0583 100644
--- a/spec/controllers/microsoft/callbacks_controller_spec.rb
+++ b/spec/controllers/microsoft/callbacks_controller_spec.rb
@@ -4,11 +4,7 @@ RSpec.describe 'Microsoft::CallbacksController', type: :request do
   let(:account) { create(:account) }
   let(:code) { SecureRandom.hex(10) }
   let(:email) { Faker::Internet.email }
-  let(:cache_key) { "microsoft::#{email.downcase}" }
-
-  before do
-    Redis::Alfred.set(cache_key, account.id)
-  end
+  let(:state) { account.to_sgid(expires_in: 15.minutes).to_s }
 
   describe 'GET /microsoft/callback' do
     let(:response_body_success) do
@@ -27,7 +23,7 @@ RSpec.describe 'Microsoft::CallbacksController', type: :request do
                       'redirect_uri' => "#{ENV.fetch('FRONTEND_URL', 'http://localhost:3000')}/microsoft/callback" })
         .to_return(status: 200, body: response_body_success.to_json, headers: { 'Content-Type' => 'application/json' })
 
-      get microsoft_callback_url, params: { code: code }
+      get microsoft_callback_url, params: { code: code, state: state }
 
       expect(response).to redirect_to app_email_inbox_agents_url(account_id: account.id, inbox_id: account.inboxes.last.id)
       expect(account.inboxes.count).to be 1
@@ -36,7 +32,6 @@ RSpec.describe 'Microsoft::CallbacksController', type: :request do
       expect(inbox.channel.reload.provider_config.keys).to include('access_token', 'refresh_token', 'expires_on')
       expect(inbox.channel.reload.provider_config['access_token']).to eq response_body_success[:access_token]
       expect(inbox.channel.imap_address).to eq 'outlook.office365.com'
-      expect(Redis::Alfred.get(cache_key)).to be_nil
     end
 
     it 'creates updates inbox channel config if inbox exists and authentication is successful' do
@@ -48,14 +43,13 @@ RSpec.describe 'Microsoft::CallbacksController', type: :request do
                       'redirect_uri' => "#{ENV.fetch('FRONTEND_URL', 'http://localhost:3000')}/microsoft/callback" })
         .to_return(status: 200, body: response_body_success.to_json, headers: { 'Content-Type' => 'application/json' })
 
-      get microsoft_callback_url, params: { code: code }
+      get microsoft_callback_url, params: { code: code, state: state }
 
       expect(response).to redirect_to app_email_inbox_settings_url(account_id: account.id, inbox_id: account.inboxes.last.id)
       expect(account.inboxes.count).to be 1
       expect(inbox.channel.reload.provider_config.keys).to include('access_token', 'refresh_token', 'expires_on')
       expect(inbox.channel.reload.provider_config['access_token']).to eq response_body_success[:access_token]
       expect(inbox.channel.imap_address).to eq 'outlook.office365.com'
-      expect(Redis::Alfred.get(cache_key)).to be_nil
     end
 
     it 'creates inboxes with fallback_name when account name is not present in id_token' do
@@ -64,7 +58,7 @@ RSpec.describe 'Microsoft::CallbacksController', type: :request do
                       'redirect_uri' => "#{ENV.fetch('FRONTEND_URL', 'http://localhost:3000')}/microsoft/callback" })
         .to_return(status: 200, body: response_body_success_without_name.to_json, headers: { 'Content-Type' => 'application/json' })
 
-      get microsoft_callback_url, params: { code: code }
+      get microsoft_callback_url, params: { code: code, state: state }
 
       expect(response).to redirect_to app_email_inbox_agents_url(account_id: account.id, inbox_id: account.inboxes.last.id)
       expect(account.inboxes.count).to be 1
@@ -78,10 +72,9 @@ RSpec.describe 'Microsoft::CallbacksController', type: :request do
                       'redirect_uri' => "#{ENV.fetch('FRONTEND_URL', 'http://localhost:3000')}/microsoft/callback" })
         .to_return(status: 401)
 
-      get microsoft_callback_url, params: { code: code }
+      get microsoft_callback_url, params: { code: code, state: state }
 
       expect(response).to redirect_to '/'
-      expect(Redis::Alfred.get(cache_key).to_i).to eq account.id
     end
   end
 end
diff --git a/spec/controllers/public/api/v1/portals/articles_controller_spec.rb b/spec/controllers/public/api/v1/portals/articles_controller_spec.rb
index e6429a1de..2d8c5fcd5 100644
--- a/spec/controllers/public/api/v1/portals/articles_controller_spec.rb
+++ b/spec/controllers/public/api/v1/portals/articles_controller_spec.rb
@@ -65,6 +65,14 @@ RSpec.describe 'Public Articles API', type: :request do
       expect(response).to have_http_status(:success)
       response_data = JSON.parse(response.body, symbolize_names: true)[:payload]
       expect(response_data.length).to eq(2)
+      # Only count articles in the current locale (category.locale is 'en')
+      expect(JSON.parse(response.body, symbolize_names: true)[:meta][:articles_count]).to eq(3)
+    end
+
+    it 'returns articles count from all locales when locale parameter is not present' do
+      get "/hc/#{portal.slug}/articles.json"
+
+      expect(response).to have_http_status(:success)
       expect(JSON.parse(response.body, symbolize_names: true)[:meta][:articles_count]).to eq(5)
     end
 
diff --git a/spec/controllers/super_admin/agent_bots_controller_spec.rb b/spec/controllers/super_admin/agent_bots_controller_spec.rb
index 4c514c0f0..276d9896f 100644
--- a/spec/controllers/super_admin/agent_bots_controller_spec.rb
+++ b/spec/controllers/super_admin/agent_bots_controller_spec.rb
@@ -43,4 +43,25 @@ RSpec.describe 'Super Admin agent-bots API', type: :request do
       end
     end
   end
+
+  describe 'DELETE /super_admin/agent_bots/:id' do
+    let!(:agent_bot) { create(:agent_bot) }
+
+    context 'when it is an unauthenticated super admin' do
+      it 'returns unauthorized' do
+        delete "/super_admin/agent_bots/#{agent_bot.id}"
+        expect(response).to have_http_status(:redirect)
+        expect(AgentBot.find_by(id: agent_bot.id)).to be_present
+      end
+    end
+
+    context 'when it is an authenticated super admin' do
+      it 'deletes the agent bot' do
+        sign_in(super_admin, scope: :super_admin)
+        delete "/super_admin/agent_bots/#{agent_bot.id}"
+        expect(response).to have_http_status(:redirect)
+        expect(AgentBot.find_by(id: agent_bot.id)).to be_nil
+      end
+    end
+  end
 end
diff --git a/spec/enterprise/controllers/api/v1/accounts/captain/assistants_controller_spec.rb b/spec/enterprise/controllers/api/v1/accounts/captain/assistants_controller_spec.rb
index 1f6d83d80..80be6f30f 100644
--- a/spec/enterprise/controllers/api/v1/accounts/captain/assistants_controller_spec.rb
+++ b/spec/enterprise/controllers/api/v1/accounts/captain/assistants_controller_spec.rb
@@ -211,8 +211,8 @@ RSpec.describe 'Api::V1::Accounts::Captain::Assistants', type: :request do
 
         expect(response).to have_http_status(:success)
         expect(chat_service).to have_received(:generate_response).with(
-          valid_params[:message_content],
-          valid_params[:message_history]
+          additional_message: valid_params[:message_content],
+          message_history: valid_params[:message_history]
         )
         expect(json_response[:content]).to eq('Assistant response')
       end
@@ -232,8 +232,8 @@ RSpec.describe 'Api::V1::Accounts::Captain::Assistants', type: :request do
 
         expect(response).to have_http_status(:success)
         expect(chat_service).to have_received(:generate_response).with(
-          params_without_history[:message_content],
-          []
+          additional_message: params_without_history[:message_content],
+          message_history: []
         )
       end
     end
diff --git a/spec/enterprise/controllers/enterprise/api/v1/accounts/inboxes_controller_spec.rb b/spec/enterprise/controllers/enterprise/api/v1/accounts/inboxes_controller_spec.rb
index 724a7b0cb..498c42abd 100644
--- a/spec/enterprise/controllers/enterprise/api/v1/accounts/inboxes_controller_spec.rb
+++ b/spec/enterprise/controllers/enterprise/api/v1/accounts/inboxes_controller_spec.rb
@@ -22,6 +22,22 @@ RSpec.describe 'Enterprise Inboxes API', type: :request do
         expect(response).to have_http_status(:success)
         expect(JSON.parse(response.body)['auto_assignment_config']['max_assignment_limit']).to eq 10
       end
+
+      it 'creates a voice inbox when administrator' do
+        post "/api/v1/accounts/#{account.id}/inboxes",
+             headers: admin.create_new_auth_token,
+             params: { name: 'Voice Inbox',
+                       channel: { type: 'voice', phone_number: '+15551234567',
+                                  provider_config: { account_sid: "AC#{SecureRandom.hex(16)}",
+                                                     auth_token: SecureRandom.hex(16),
+                                                     api_key_sid: SecureRandom.hex(8),
+                                                     api_key_secret: SecureRandom.hex(16) } } },
+             as: :json
+
+        expect(response).to have_http_status(:success)
+        expect(response.body).to include('Voice Inbox')
+        expect(response.body).to include('+15551234567')
+      end
     end
   end
 
diff --git a/spec/enterprise/jobs/captain/conversation/response_builder_job_spec.rb b/spec/enterprise/jobs/captain/conversation/response_builder_job_spec.rb
index 1e4a6e824..ca8d4a6c0 100644
--- a/spec/enterprise/jobs/captain/conversation/response_builder_job_spec.rb
+++ b/spec/enterprise/jobs/captain/conversation/response_builder_job_spec.rb
@@ -30,5 +30,30 @@ RSpec.describe Captain::Conversation::ResponseBuilderJob, type: :job do
       account.reload
       expect(account.usage_limits[:captain][:responses][:consumed]).to eq(1)
     end
+
+    context 'when message contains an image' do
+      let(:message_with_image) { create(:message, conversation: conversation, message_type: :incoming, content: 'Can you help with this error?') }
+      let(:image_attachment) { message_with_image.attachments.create!(account: account, file_type: :image, external_url: 'https://example.com/error.jpg') }
+
+      before do
+        image_attachment
+      end
+
+      it 'includes image URL directly in the message content for OpenAI vision analysis' do
+        # Expect the generate_response to receive multimodal content with image URL
+        expect(mock_llm_chat_service).to receive(:generate_response) do |**kwargs|
+          history = kwargs[:message_history]
+          last_entry = history.last
+          expect(last_entry[:content]).to be_an(Array)
+          expect(last_entry[:content].any? { |part| part[:type] == 'text' && part[:text] == 'Can you help with this error?' }).to be true
+          expect(last_entry[:content].any? do |part|
+            part[:type] == 'image_url' && part[:image_url][:url] == 'https://example.com/error.jpg'
+          end).to be true
+          { 'response' => 'I can see the error in your image. It appears to be a database connection issue.' }
+        end
+
+        described_class.perform_now(conversation, assistant)
+      end
+    end
   end
 end
diff --git a/spec/enterprise/jobs/messages/audio_transcription_job_spec.rb b/spec/enterprise/jobs/messages/audio_transcription_job_spec.rb
new file mode 100644
index 000000000..6133cf25b
--- /dev/null
+++ b/spec/enterprise/jobs/messages/audio_transcription_job_spec.rb
@@ -0,0 +1,41 @@
+require 'rails_helper'
+
+RSpec.describe Messages::AudioTranscriptionJob do
+  subject(:job) { described_class.perform_later(attachment_id) }
+
+  let(:message) { create(:message) }
+  let(:attachment) do
+    message.attachments.create!(
+      account_id: message.account_id,
+      file_type: :audio,
+      file: fixture_file_upload('public/audio/widget/ding.mp3')
+    )
+  end
+  let(:attachment_id) { attachment.id }
+  let(:conversation) { message.conversation }
+  let(:transcription_service) { instance_double(Messages::AudioTranscriptionService) }
+
+  it 'enqueues the job' do
+    expect { job }.to have_enqueued_job(described_class)
+      .with(attachment_id)
+      .on_queue('low')
+  end
+
+  context 'when performing the job' do
+    before do
+      allow(Messages::AudioTranscriptionService).to receive(:new).with(attachment).and_return(transcription_service)
+      allow(transcription_service).to receive(:perform)
+    end
+
+    it 'calls AudioTranscriptionService with the attachment' do
+      expect(Messages::AudioTranscriptionService).to receive(:new).with(attachment)
+      expect(transcription_service).to receive(:perform)
+      described_class.perform_now(attachment_id)
+    end
+
+    it 'does nothing when attachment is not found' do
+      expect(Messages::AudioTranscriptionService).not_to receive(:new)
+      described_class.perform_now(999_999)
+    end
+  end
+end
diff --git a/spec/enterprise/models/channel/voice_spec.rb b/spec/enterprise/models/channel/voice_spec.rb
new file mode 100644
index 000000000..2e52807b0
--- /dev/null
+++ b/spec/enterprise/models/channel/voice_spec.rb
@@ -0,0 +1,60 @@
+# frozen_string_literal: true
+
+require 'rails_helper'
+
+RSpec.describe Channel::Voice do
+  let(:channel) { create(:channel_voice) }
+
+  it 'has a valid factory' do
+    expect(channel).to be_valid
+  end
+
+  describe 'validations' do
+    it 'validates presence of provider_config' do
+      channel.provider_config = nil
+      expect(channel).not_to be_valid
+      expect(channel.errors[:provider_config]).to include("can't be blank")
+    end
+
+    it 'validates presence of account_sid in provider_config' do
+      channel.provider_config = { auth_token: 'token' }
+      expect(channel).not_to be_valid
+      expect(channel.errors[:provider_config]).to include('account_sid is required for Twilio provider')
+    end
+
+    it 'validates presence of auth_token in provider_config' do
+      channel.provider_config = { account_sid: 'sid' }
+      expect(channel).not_to be_valid
+      expect(channel.errors[:provider_config]).to include('auth_token is required for Twilio provider')
+    end
+
+    it 'validates presence of api_key_sid in provider_config' do
+      channel.provider_config = { account_sid: 'sid', auth_token: 'token' }
+      expect(channel).not_to be_valid
+      expect(channel.errors[:provider_config]).to include('api_key_sid is required for Twilio provider')
+    end
+
+    it 'validates presence of api_key_secret in provider_config' do
+      channel.provider_config = { account_sid: 'sid', auth_token: 'token', api_key_sid: 'key' }
+      expect(channel).not_to be_valid
+      expect(channel.errors[:provider_config]).to include('api_key_secret is required for Twilio provider')
+    end
+
+    it 'is valid with all required provider_config fields' do
+      channel.provider_config = {
+        account_sid: 'test_sid',
+        auth_token: 'test_token',
+        api_key_sid: 'test_key',
+        api_key_secret: 'test_secret'
+      }
+      expect(channel).to be_valid
+    end
+  end
+
+  describe '#name' do
+    it 'returns Voice with phone number' do
+      expect(channel.name).to include('Voice')
+      expect(channel.name).to include(channel.phone_number)
+    end
+  end
+end
diff --git a/spec/enterprise/services/captain/open_ai_message_builder_service_spec.rb b/spec/enterprise/services/captain/open_ai_message_builder_service_spec.rb
new file mode 100644
index 000000000..13c29f756
--- /dev/null
+++ b/spec/enterprise/services/captain/open_ai_message_builder_service_spec.rb
@@ -0,0 +1,309 @@
+require 'rails_helper'
+
+RSpec.describe Captain::OpenAiMessageBuilderService do
+  subject(:service) { described_class.new(message: message) }
+
+  let(:message) { create(:message, content: 'Hello world') }
+
+  describe '#generate_content' do
+    context 'when message has only text content' do
+      it 'returns the text content directly' do
+        expect(service.generate_content).to eq('Hello world')
+      end
+    end
+
+    context 'when message has no content and no attachments' do
+      let(:message) { create(:message, content: nil) }
+
+      it 'returns default message' do
+        expect(service.generate_content).to eq('Message without content')
+      end
+    end
+
+    context 'when message has text content and attachments' do
+      before do
+        attachment = message.attachments.build(account_id: message.account_id, file_type: :image, external_url: 'https://example.com/image.jpg')
+        attachment.save!
+      end
+
+      it 'returns an array of content parts' do
+        result = service.generate_content
+        expect(result).to be_an(Array)
+        expect(result).to include({ type: 'text', text: 'Hello world' })
+        expect(result).to include({ type: 'image_url', image_url: { url: 'https://example.com/image.jpg' } })
+      end
+    end
+
+    context 'when message has only non-text attachments' do
+      let(:message) { create(:message, content: nil) }
+
+      before do
+        attachment = message.attachments.build(account_id: message.account_id, file_type: :image, external_url: 'https://example.com/image.jpg')
+        attachment.save!
+      end
+
+      it 'returns an array of content parts without text' do
+        result = service.generate_content
+        expect(result).to be_an(Array)
+        expect(result).to include({ type: 'image_url', image_url: { url: 'https://example.com/image.jpg' } })
+        expect(result).not_to include(hash_including(type: 'text', text: 'Hello world'))
+      end
+    end
+  end
+
+  describe '#attachment_parts' do
+    let(:message) { create(:message, content: nil) }
+    let(:attachments) { message.attachments }
+
+    context 'with image attachments' do
+      before do
+        attachment = message.attachments.build(account_id: message.account_id, file_type: :image, external_url: 'https://example.com/image.jpg')
+        attachment.save!
+      end
+
+      it 'includes image parts' do
+        result = service.send(:attachment_parts, attachments)
+        expect(result).to include({ type: 'image_url', image_url: { url: 'https://example.com/image.jpg' } })
+      end
+    end
+
+    context 'with audio attachments' do
+      let(:audio_attachment) do
+        attachment = message.attachments.build(account_id: message.account_id, file_type: :audio)
+        attachment.save!
+        attachment
+      end
+
+      before do
+        allow(Messages::AudioTranscriptionService).to receive(:new).with(audio_attachment).and_return(
+          instance_double(Messages::AudioTranscriptionService, perform: { success: true, transcriptions: 'Audio transcription text' })
+        )
+      end
+
+      it 'includes transcription text part' do
+        audio_attachment # trigger creation
+        result = service.send(:attachment_parts, attachments)
+        expect(result).to include({ type: 'text', text: 'Audio transcription text' })
+      end
+    end
+
+    context 'with other file types' do
+      before do
+        attachment = message.attachments.build(account_id: message.account_id, file_type: :file)
+        attachment.save!
+      end
+
+      it 'includes generic attachment message' do
+        result = service.send(:attachment_parts, attachments)
+        expect(result).to include({ type: 'text', text: 'User has shared an attachment' })
+      end
+    end
+
+    context 'with mixed attachment types' do
+      let(:image_attachment) do
+        attachment = message.attachments.build(account_id: message.account_id, file_type: :image, external_url: 'https://example.com/image.jpg')
+        attachment.save!
+        attachment
+      end
+
+      let(:audio_attachment) do
+        attachment = message.attachments.build(account_id: message.account_id, file_type: :audio)
+        attachment.save!
+        attachment
+      end
+
+      let(:document_attachment) do
+        attachment = message.attachments.build(account_id: message.account_id, file_type: :file)
+        attachment.save!
+        attachment
+      end
+
+      before do
+        allow(Messages::AudioTranscriptionService).to receive(:new).with(audio_attachment).and_return(
+          instance_double(Messages::AudioTranscriptionService, perform: { success: true, transcriptions: 'Audio text' })
+        )
+      end
+
+      it 'includes all relevant parts' do
+        image_attachment    # trigger creation
+        audio_attachment    # trigger creation
+        document_attachment # trigger creation
+
+        result = service.send(:attachment_parts, attachments)
+        expect(result).to include({ type: 'image_url', image_url: { url: 'https://example.com/image.jpg' } })
+        expect(result).to include({ type: 'text', text: 'Audio text' })
+        expect(result).to include({ type: 'text', text: 'User has shared an attachment' })
+      end
+    end
+  end
+
+  describe '#image_parts' do
+    let(:message) { create(:message, content: nil) }
+
+    context 'with valid image attachments' do
+      let(:image1) do
+        attachment = message.attachments.build(account_id: message.account_id, file_type: :image, external_url: 'https://example.com/image1.jpg')
+        attachment.save!
+        attachment
+      end
+
+      let(:image2) do
+        attachment = message.attachments.build(account_id: message.account_id, file_type: :image, external_url: 'https://example.com/image2.jpg')
+        attachment.save!
+        attachment
+      end
+
+      it 'returns image parts for all valid images' do
+        image1 # trigger creation
+        image2 # trigger creation
+
+        image_attachments = message.attachments.where(file_type: :image)
+        result = service.send(:image_parts, image_attachments)
+
+        expect(result).to include({ type: 'image_url', image_url: { url: 'https://example.com/image1.jpg' } })
+        expect(result).to include({ type: 'image_url', image_url: { url: 'https://example.com/image2.jpg' } })
+      end
+    end
+
+    context 'with image attachments without URLs' do
+      let(:image_attachment) do
+        attachment = message.attachments.build(account_id: message.account_id, file_type: :image, external_url: nil)
+        attachment.save!
+        attachment
+      end
+
+      before do
+        allow(image_attachment).to receive(:file).and_return(instance_double(ActiveStorage::Attached::One, attached?: false))
+      end
+
+      it 'skips images without valid URLs' do
+        image_attachment # trigger creation
+
+        image_attachments = message.attachments.where(file_type: :image)
+        result = service.send(:image_parts, image_attachments)
+
+        expect(result).to be_empty
+      end
+    end
+  end
+
+  describe '#get_attachment_url' do
+    let(:attachment) do
+      attachment = message.attachments.build(account_id: message.account_id, file_type: :image)
+      attachment.save!
+      attachment
+    end
+
+    context 'when attachment has external_url' do
+      before { attachment.update(external_url: 'https://example.com/image.jpg') }
+
+      it 'returns external_url' do
+        expect(service.send(:get_attachment_url, attachment)).to eq('https://example.com/image.jpg')
+      end
+    end
+
+    context 'when attachment has attached file' do
+      before do
+        attachment.update(external_url: nil)
+        allow(attachment).to receive(:file).and_return(instance_double(ActiveStorage::Attached::One, attached?: true))
+        allow(attachment).to receive(:file_url).and_return('https://local.com/file.jpg')
+      end
+
+      it 'returns file_url' do
+        expect(service.send(:get_attachment_url, attachment)).to eq('https://local.com/file.jpg')
+      end
+    end
+
+    context 'when attachment has no URL or file' do
+      before do
+        attachment.update(external_url: nil)
+        allow(attachment).to receive(:file).and_return(instance_double(ActiveStorage::Attached::One, attached?: false))
+      end
+
+      it 'returns nil' do
+        expect(service.send(:get_attachment_url, attachment)).to be_nil
+      end
+    end
+  end
+
+  describe '#extract_audio_transcriptions' do
+    let(:message) { create(:message, content: nil) }
+
+    context 'with no audio attachments' do
+      it 'returns empty string' do
+        result = service.send(:extract_audio_transcriptions, message.attachments)
+        expect(result).to eq('')
+      end
+    end
+
+    context 'with successful audio transcriptions' do
+      let(:audio1) do
+        attachment = message.attachments.build(account_id: message.account_id, file_type: :audio)
+        attachment.save!
+        attachment
+      end
+
+      let(:audio2) do
+        attachment = message.attachments.build(account_id: message.account_id, file_type: :audio)
+        attachment.save!
+        attachment
+      end
+
+      before do
+        allow(Messages::AudioTranscriptionService).to receive(:new).with(audio1).and_return(
+          instance_double(Messages::AudioTranscriptionService, perform: { success: true, transcriptions: 'First audio text. ' })
+        )
+        allow(Messages::AudioTranscriptionService).to receive(:new).with(audio2).and_return(
+          instance_double(Messages::AudioTranscriptionService, perform: { success: true, transcriptions: 'Second audio text.' })
+        )
+      end
+
+      it 'concatenates all successful transcriptions' do
+        audio1 # trigger creation
+        audio2 # trigger creation
+
+        attachments = message.attachments
+        result = service.send(:extract_audio_transcriptions, attachments)
+        expect(result).to eq('First audio text. Second audio text.')
+      end
+    end
+
+    context 'with failed audio transcriptions' do
+      let(:audio_attachment) do
+        attachment = message.attachments.build(account_id: message.account_id, file_type: :audio)
+        attachment.save!
+        attachment
+      end
+
+      before do
+        allow(Messages::AudioTranscriptionService).to receive(:new).with(audio_attachment).and_return(
+          instance_double(Messages::AudioTranscriptionService, perform: { success: false, transcriptions: nil })
+        )
+      end
+
+      it 'returns empty string for failed transcriptions' do
+        audio_attachment # trigger creation
+
+        attachments = message.attachments
+        result = service.send(:extract_audio_transcriptions, attachments)
+        expect(result).to eq('')
+      end
+    end
+  end
+
+  describe 'private helper methods' do
+    describe '#text_part' do
+      it 'returns correct text part format' do
+        result = service.send(:text_part, 'Hello world')
+        expect(result).to eq({ type: 'text', text: 'Hello world' })
+      end
+    end
+
+    describe '#image_part' do
+      it 'returns correct image part format' do
+        result = service.send(:image_part, 'https://example.com/image.jpg')
+        expect(result).to eq({ type: 'image_url', image_url: { url: 'https://example.com/image.jpg' } })
+      end
+    end
+  end
+end
diff --git a/spec/enterprise/services/captain/tool_registry_service_spec.rb b/spec/enterprise/services/captain/tool_registry_service_spec.rb
index c8d97fe3a..9f4cde046 100644
--- a/spec/enterprise/services/captain/tool_registry_service_spec.rb
+++ b/spec/enterprise/services/captain/tool_registry_service_spec.rb
@@ -109,4 +109,46 @@ RSpec.describe Captain::ToolRegistryService do
       end
     end
   end
+
+  describe '#tools_summary' do
+    let(:tool_class) { TestTool }
+
+    before do
+      service.register_tool(tool_class)
+    end
+
+    it 'returns formatted summary of registered tools' do
+      expect(service.tools_summary).to eq('- test_tool: A test tool for specs')
+    end
+
+    context 'when multiple tools are registered' do
+      let(:another_tool_class) do
+        Class.new(Captain::Tools::BaseService) do
+          def name
+            'another_tool'
+          end
+
+          def description
+            'Another test tool'
+          end
+
+          def parameters
+            {
+              type: 'object',
+              properties: {}
+            }
+          end
+
+          def active?
+            true
+          end
+        end
+      end
+
+      it 'includes all tools in the summary' do
+        service.register_tool(another_tool_class)
+        expect(service.tools_summary).to eq("- test_tool: A test tool for specs\n- another_tool: Another test tool")
+      end
+    end
+  end
 end
diff --git a/spec/enterprise/services/captain/tools/copilot/get_conversation_service_spec.rb b/spec/enterprise/services/captain/tools/copilot/get_conversation_service_spec.rb
index 4d7f1adc7..b8265bbbf 100644
--- a/spec/enterprise/services/captain/tools/copilot/get_conversation_service_spec.rb
+++ b/spec/enterprise/services/captain/tools/copilot/get_conversation_service_spec.rb
@@ -128,6 +128,29 @@ RSpec.describe Captain::Tools::Copilot::GetConversationService do
         expect(result).to eq(conversation.to_llm_text)
       end
 
+      it 'includes private messages in the llm text format' do
+        # Create a regular message
+        create(:message,
+               conversation: conversation,
+               message_type: 'outgoing',
+               content: 'Regular message',
+               private: false)
+
+        # Create a private message
+        create(:message,
+               conversation: conversation,
+               message_type: 'outgoing',
+               content: 'Private note content',
+               private: true)
+
+        result = service.execute({ 'conversation_id' => conversation.display_id })
+
+        # Verify that the result includes both regular and private messages
+        expect(result).to include('Regular message')
+        expect(result).to include('Private note content')
+        expect(result).to include('[Private Note]')
+      end
+
       context 'when conversation belongs to different account' do
         let(:other_account) { create(:account) }
         let(:other_inbox) { create(:inbox, account: other_account) }
diff --git a/spec/enterprise/services/enterprise/billing/create_stripe_customer_service_spec.rb b/spec/enterprise/services/enterprise/billing/create_stripe_customer_service_spec.rb
index 95edf73a1..f5b0bbe86 100644
--- a/spec/enterprise/services/enterprise/billing/create_stripe_customer_service_spec.rb
+++ b/spec/enterprise/services/enterprise/billing/create_stripe_customer_service_spec.rb
@@ -6,6 +6,7 @@ describe Enterprise::Billing::CreateStripeCustomerService do
   let(:account) { create(:account) }
   let!(:admin1) { create(:user, account: account, role: :administrator) }
   let(:admin2) { create(:user, account: account, role: :administrator) }
+  let(:subscriptions_list) { double }
 
   describe '#perform' do
     before do
@@ -19,8 +20,9 @@ describe Enterprise::Billing::CreateStripeCustomerService do
 
     it 'does not call stripe methods if customer id is present' do
       account.update!(custom_attributes: { stripe_customer_id: 'cus_random_number' })
-
+      allow(subscriptions_list).to receive(:data).and_return([])
       allow(Stripe::Customer).to receive(:create)
+      allow(Stripe::Subscription).to receive(:list).and_return(subscriptions_list)
       allow(Stripe::Subscription).to receive(:create)
         .and_return(
           {
@@ -78,4 +80,63 @@ describe Enterprise::Billing::CreateStripeCustomerService do
       )
     end
   end
+
+  describe 'when checking for existing subscriptions' do
+    before do
+      create(
+        :installation_config,
+        { name: 'CHATWOOT_CLOUD_PLANS', value: [
+          { 'name' => 'A Plan Name', 'product_id' => ['prod_hacker_random'], 'price_ids' => ['price_hacker_random'] }
+        ] }
+      )
+    end
+
+    context 'when account has no stripe_customer_id' do
+      it 'creates a new subscription' do
+        customer = double
+        allow(Stripe::Customer).to receive(:create).and_return(customer)
+        allow(customer).to receive(:id).and_return('cus_random_number')
+        allow(Stripe::Subscription).to receive(:create).and_return(
+          {
+            plan: { id: 'price_random_number', product: 'prod_random_number' },
+            quantity: 2
+          }.with_indifferent_access
+        )
+
+        create_stripe_customer_service.new(account: account).perform
+
+        expect(Stripe::Customer).to have_received(:create)
+        expect(Stripe::Subscription).to have_received(:create)
+      end
+    end
+
+    context 'when account has stripe_customer_id' do
+      let(:stripe_customer_id) { 'cus_random_number' }
+
+      before do
+        account.update!(custom_attributes: { stripe_customer_id: stripe_customer_id })
+      end
+
+      context 'when customer has active subscriptions' do
+        before do
+          allow(Stripe::Subscription).to receive(:list).and_return(subscriptions_list)
+          allow(subscriptions_list).to receive(:data).and_return(['subscription'])
+          allow(Stripe::Subscription).to receive(:create)
+        end
+
+        it 'does not create a new subscription' do
+          create_stripe_customer_service.new(account: account).perform
+
+          expect(Stripe::Subscription).not_to have_received(:create)
+          expect(Stripe::Subscription).to have_received(:list).with(
+            {
+              customer: stripe_customer_id,
+              status: 'active',
+              limit: 1
+            }
+          )
+        end
+      end
+    end
+  end
 end
diff --git a/spec/enterprise/services/messages/audio_transcription_service_spec.rb b/spec/enterprise/services/messages/audio_transcription_service_spec.rb
new file mode 100644
index 000000000..41a4cae83
--- /dev/null
+++ b/spec/enterprise/services/messages/audio_transcription_service_spec.rb
@@ -0,0 +1,67 @@
+require 'rails_helper'
+
+RSpec.describe Messages::AudioTranscriptionService, type: :service do
+  let(:account) { create(:account, audio_transcriptions: true) }
+  let(:conversation) { create(:conversation, account: account) }
+  let(:message) { create(:message, conversation: conversation) }
+  let(:attachment) { message.attachments.create!(account: account, file_type: :audio) }
+
+  before do
+    # Create required installation configs
+    create(:installation_config, name: 'CAPTAIN_OPEN_AI_API_KEY', value: 'test-api-key')
+    create(:installation_config, name: 'CAPTAIN_OPEN_AI_MODEL', value: 'gpt-4o-mini')
+
+    # Mock usage limits for transcription to be available
+    allow(account).to receive(:usage_limits).and_return({ captain: { responses: { current_available: 100 } } })
+  end
+
+  describe '#perform' do
+    let(:service) { described_class.new(attachment) }
+
+    context 'when captain_integration feature is not enabled' do
+      before do
+        account.disable_features!('captain_integration')
+      end
+
+      it 'returns transcription limit exceeded' do
+        expect(service.perform).to eq({ error: 'Transcription limit exceeded' })
+      end
+    end
+
+    context 'when transcription is successful' do
+      before do
+        # Mock can_transcribe? to return true and transcribe_audio method
+        allow(service).to receive(:can_transcribe?).and_return(true)
+        allow(service).to receive(:transcribe_audio).and_return('Hello world transcription')
+      end
+
+      it 'returns successful transcription' do
+        result = service.perform
+        expect(result).to eq({ success: true, transcriptions: 'Hello world transcription' })
+      end
+    end
+
+    context 'when audio transcriptions are disabled' do
+      before do
+        account.update!(audio_transcriptions: false)
+      end
+
+      it 'returns error for transcription limit exceeded' do
+        result = service.perform
+        expect(result).to eq({ error: 'Transcription limit exceeded' })
+      end
+    end
+
+    context 'when attachment already has transcribed text' do
+      before do
+        attachment.update!(meta: { transcribed_text: 'Existing transcription' })
+        allow(service).to receive(:can_transcribe?).and_return(true)
+      end
+
+      it 'returns existing transcription without calling API' do
+        result = service.perform
+        expect(result).to eq({ success: true, transcriptions: 'Existing transcription' })
+      end
+    end
+  end
+end
diff --git a/spec/factories/channel/channel_voice.rb b/spec/factories/channel/channel_voice.rb
new file mode 100644
index 000000000..33be75f2e
--- /dev/null
+++ b/spec/factories/channel/channel_voice.rb
@@ -0,0 +1,20 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :channel_voice, class: 'Channel::Voice' do
+    sequence(:phone_number) { |n| "+155512345#{n.to_s.rjust(2, '0')}" }
+    provider_config do
+      {
+        account_sid: "AC#{SecureRandom.hex(16)}",
+        auth_token: SecureRandom.hex(16),
+        api_key_sid: SecureRandom.hex(8),
+        api_key_secret: SecureRandom.hex(16)
+      }
+    end
+    account
+
+    after(:create) do |channel_voice|
+      create(:inbox, channel: channel_voice, account: channel_voice.account)
+    end
+  end
+end
diff --git a/spec/factories/integrations/hooks.rb b/spec/factories/integrations/hooks.rb
index c2d227e78..85517335a 100644
--- a/spec/factories/integrations/hooks.rb
+++ b/spec/factories/integrations/hooks.rb
@@ -9,7 +9,7 @@ FactoryBot.define do
 
     trait :dialogflow do
       app_id { 'dialogflow' }
-      settings { { project_id: 'test', credentials: {} } }
+      settings { { project_id: 'test', credentials: {}, region: 'global' } }
     end
 
     trait :dyte do
diff --git a/spec/jobs/conversations/resolution_job_spec.rb b/spec/jobs/conversations/resolution_job_spec.rb
index 0103bd72b..a80c39498 100644
--- a/spec/jobs/conversations/resolution_job_spec.rb
+++ b/spec/jobs/conversations/resolution_job_spec.rb
@@ -4,6 +4,7 @@ RSpec.describe Conversations::ResolutionJob do
   subject(:job) { described_class.perform_later(account: account) }
 
   let!(:account) { create(:account) }
+  let(:label) { create(:label, title: 'auto-resolved', account: account) }
   let!(:conversation) { create(:conversation, account: account) }
 
   it 'enqueues the job' do
@@ -47,6 +48,16 @@ RSpec.describe Conversations::ResolutionJob do
     end
   end
 
+  it 'adds a label after resolution' do
+    account.update(auto_resolve_label: 'auto-resolved', auto_resolve_after: 14_400)
+    conversation = create(:conversation, account: account, last_activity_at: 13.days.ago, waiting_since: 13.days.ago)
+
+    described_class.perform_now(account: account)
+
+    expect(conversation.reload.status).to eq('resolved')
+    expect(conversation.reload.label_list).to include('auto-resolved')
+  end
+
   it 'resolves only a limited number of conversations in a single execution' do
     stub_const('Limits::BULK_ACTIONS_LIMIT', 2)
     account.update(auto_resolve_after: 14_400, auto_resolve_ignore_waiting: false) # 10 days in minutes
diff --git a/spec/jobs/webhooks/instagram_events_job_spec.rb b/spec/jobs/webhooks/instagram_events_job_spec.rb
index 23e7f9e5a..dfd9f1aed 100644
--- a/spec/jobs/webhooks/instagram_events_job_spec.rb
+++ b/spec/jobs/webhooks/instagram_events_job_spec.rb
@@ -234,16 +234,15 @@ describe Webhooks::InstagramEventsJob do
           account_id: instagram_inbox.account_id
         )
 
-        instagram_inbox.reload
-
         expect(instagram_inbox.messages.count).to be 1
 
         instagram_webhook.perform_now(message_events[:unsend][:entry])
 
-        expect(instagram_inbox.messages.last.content).to eq 'This message was deleted'
-        expect(instagram_inbox.messages.last.deleted).to be true
-        expect(instagram_inbox.messages.last.attachments.count).to be 0
-        expect(instagram_inbox.messages.last.reload.deleted).to be true
+        message.reload
+
+        expect(message.content).to eq 'This message was deleted'
+        expect(message.deleted).to be true
+        expect(message.attachments.count).to be 0
       end
 
       it 'creates incoming message with attachments in the instagram direct inbox' do
diff --git a/spec/lib/integrations/dialogflow/processor_service_spec.rb b/spec/lib/integrations/dialogflow/processor_service_spec.rb
index 2b5f36c5a..3160f74d3 100644
--- a/spec/lib/integrations/dialogflow/processor_service_spec.rb
+++ b/spec/lib/integrations/dialogflow/processor_service_spec.rb
@@ -175,4 +175,65 @@ describe Integrations::Dialogflow::ProcessorService do
         .to change(hook, :status).from('enabled').to('disabled')
     end
   end
+
+  describe 'region configuration' do
+    let(:processor) { described_class.new(event_name: event_name, hook: hook, event_data: event_data) }
+
+    context 'when region is global or not specified' do
+      it 'uses global endpoint and session path' do
+        hook.update(settings: { 'project_id' => 'test-project', 'credentials' => {} })
+
+        expect(processor.send(:dialogflow_endpoint)).to eq('dialogflow.googleapis.com')
+        expect(processor.send(:build_session_path, 'test-session')).to eq('projects/test-project/agent/sessions/test-session')
+      end
+    end
+
+    context 'when region is specified' do
+      it 'uses regional endpoint and session path' do
+        hook.update(settings: { 'project_id' => 'test-project', 'credentials' => {}, 'region' => 'europe-west1' })
+
+        expect(processor.send(:dialogflow_endpoint)).to eq('europe-west1-dialogflow.googleapis.com')
+        expect(processor.send(:build_session_path, 'test-session')).to eq('projects/test-project/locations/europe-west1/agent/sessions/test-session')
+      end
+    end
+
+    it 'configures client with correct endpoint' do
+      hook.update(settings: { 'project_id' => 'test', 'credentials' => {}, 'region' => 'europe-west1' })
+      config = OpenStruct.new
+      expect(Google::Cloud::Dialogflow::V2::Sessions::Client).to receive(:configure).and_yield(config)
+
+      processor.send(:configure_dialogflow_client_defaults)
+      expect(config.endpoint).to eq('europe-west1-dialogflow.googleapis.com')
+    end
+
+    context 'when calling detect_intent' do
+      let(:mock_client) { instance_double(Google::Cloud::Dialogflow::V2::Sessions::Client) }
+
+      before do
+        allow(Google::Cloud::Dialogflow::V2::Sessions::Client).to receive(:new).and_return(mock_client)
+      end
+
+      it 'uses global session path when region is not specified' do
+        hook.update(settings: { 'project_id' => 'test-project', 'credentials' => {} })
+
+        expect(mock_client).to receive(:detect_intent).with(
+          session: 'projects/test-project/agent/sessions/test-session',
+          query_input: { text: { text: 'Hello', language_code: 'en-US' } }
+        )
+
+        processor.send(:detect_intent, 'test-session', 'Hello')
+      end
+
+      it 'uses regional session path when region is specified' do
+        hook.update(settings: { 'project_id' => 'test-project', 'credentials' => {}, 'region' => 'europe-west1' })
+
+        expect(mock_client).to receive(:detect_intent).with(
+          session: 'projects/test-project/locations/europe-west1/agent/sessions/test-session',
+          query_input: { text: { text: 'Hello', language_code: 'en-US' } }
+        )
+
+        processor.send(:detect_intent, 'test-session', 'Hello')
+      end
+    end
+  end
 end
diff --git a/spec/lib/integrations/linear/processor_service_spec.rb b/spec/lib/integrations/linear/processor_service_spec.rb
index 807e93c71..8830e658e 100644
--- a/spec/lib/integrations/linear/processor_service_spec.rb
+++ b/spec/lib/integrations/linear/processor_service_spec.rb
@@ -82,15 +82,27 @@ describe Integrations::Linear::ProcessorService do
     end
     let(:issue_response) do
       {
-        'issueCreate' => { 'issue' => { 'id' => 'issue1', 'title' => 'Issue title' } }
+        'issueCreate' => {
+          'issue' => {
+            'id' => 'issue1',
+            'title' => 'Issue title',
+            'identifier' => 'ENG-123'
+          }
+        }
       }
     end
 
     context 'when Linear client returns valid data' do
-      it 'returns parsed issue data' do
+      it 'returns parsed issue data with identifier' do
         allow(linear_client).to receive(:create_issue).with(params).and_return(issue_response)
         result = service.create_issue(params)
-        expect(result).to eq({ data: { id: 'issue1', title: 'Issue title' } })
+        expect(result).to eq({
+                               data: {
+                                 id: 'issue1',
+                                 title: 'Issue title',
+                                 identifier: 'ENG-123'
+                               }
+                             })
       end
     end
 
@@ -133,13 +145,13 @@ describe Integrations::Linear::ProcessorService do
 
   describe '#unlink_issue' do
     let(:link_id) { 'attachment1' }
-    let(:unlink_response) { { data: { link_id: link_id } } }
+    let(:linear_client_response) { { success: true } }
 
     context 'when Linear client returns valid data' do
-      it 'returns parsed unlink data' do
-        allow(linear_client).to receive(:unlink_issue).with(link_id).and_return(unlink_response)
+      it 'returns unlink data with link_id' do
+        allow(linear_client).to receive(:unlink_issue).with(link_id).and_return(linear_client_response)
         result = service.unlink_issue(link_id)
-        expect(result).to eq(unlink_response)
+        expect(result).to eq({ data: { link_id: link_id } })
       end
     end
 
@@ -207,4 +219,59 @@ describe Integrations::Linear::ProcessorService do
       end
     end
   end
+
+  # Tests specifically for activity message integration
+  describe 'activity message data compatibility' do
+    let(:linear_client_response) { { success: true } }
+
+    describe '#create_issue' do
+      it 'includes identifier field needed for activity messages' do
+        params = { title: 'Test Issue', team_id: 'team1' }
+        response = {
+          'issueCreate' => {
+            'issue' => {
+              'id' => 'internal_id_123',
+              'title' => 'Test Issue',
+              'identifier' => 'ENG-456'
+            }
+          }
+        }
+
+        allow(linear_client).to receive(:create_issue).with(params).and_return(response)
+        result = service.create_issue(params)
+
+        expect(result[:data]).to have_key(:identifier)
+        expect(result[:data][:identifier]).to eq('ENG-456')
+      end
+    end
+
+    describe '#link_issue' do
+      it 'returns issue_id in response for activity messages' do
+        link = 'https://example.com'
+        issue_id = 'ENG-789'
+        title = 'Test Issue'
+        response = {
+          'attachmentLinkURL' => {
+            'attachment' => { 'id' => 'attachment123' }
+          }
+        }
+
+        allow(linear_client).to receive(:link_issue).with(link, issue_id, title).and_return(response)
+        result = service.link_issue(link, issue_id, title)
+
+        expect(result[:data][:id]).to eq(issue_id)
+      end
+    end
+
+    describe '#unlink_issue' do
+      it 'returns structured data for activity messages' do
+        link_id = 'attachment456'
+
+        allow(linear_client).to receive(:unlink_issue).with(link_id).and_return(linear_client_response)
+        result = service.unlink_issue(link_id)
+
+        expect(result).to eq({ data: { link_id: link_id } })
+      end
+    end
+  end
 end
diff --git a/spec/listeners/csat_survey_listener_spec.rb b/spec/listeners/csat_survey_listener_spec.rb
index 9161c4e71..0f957dcb4 100644
--- a/spec/listeners/csat_survey_listener_spec.rb
+++ b/spec/listeners/csat_survey_listener_spec.rb
@@ -13,6 +13,8 @@ describe CsatSurveyListener do
     )
   end
   let!(:event) { Events::Base.new(event_name, Time.zone.now, message: message) }
+  let!(:csat_enabled_inbox) { create(:inbox, account: account, csat_survey_enabled: true) }
+  let!(:resolved_conversation) { create(:conversation, account: account, inbox: csat_enabled_inbox, status: :resolved) }
 
   describe '#message_updated' do
     let(:event_name) { 'message.updated' }
@@ -33,4 +35,33 @@ describe CsatSurveyListener do
       end
     end
   end
+
+  describe '#conversation_status_changed' do
+    let(:event_name) { 'conversation.status_changed' }
+    let(:csat_service) { double }
+
+    before do
+      allow(resolved_conversation).to receive(:saved_change_to_status?).and_return(true)
+    end
+
+    context 'when conversation is resolved and CSAT is enabled' do
+      it 'triggers CSAT survey service' do
+        event = Events::Base.new(event_name, Time.zone.now, conversation: resolved_conversation)
+        expect(csat_service).to receive(:perform)
+        expect(CsatSurveyService).to receive(:new).with(conversation: resolved_conversation).and_return(csat_service)
+
+        listener.conversation_status_changed(event)
+      end
+    end
+
+    context 'when conversation is not resolved' do
+      it 'does not trigger CSAT survey service' do
+        open_conversation = create(:conversation, account: account, inbox: csat_enabled_inbox, status: :open)
+        event = Events::Base.new(event_name, Time.zone.now, conversation: open_conversation)
+
+        expect(CsatSurveyService).not_to receive(:new)
+        listener.conversation_status_changed(event)
+      end
+    end
+  end
 end
diff --git a/spec/mailers/agent_notifications/conversation_notifications_mailer_spec.rb b/spec/mailers/agent_notifications/conversation_notifications_mailer_spec.rb
index 5661af714..5310e8b10 100644
--- a/spec/mailers/agent_notifications/conversation_notifications_mailer_spec.rb
+++ b/spec/mailers/agent_notifications/conversation_notifications_mailer_spec.rb
@@ -18,7 +18,7 @@ RSpec.describe AgentNotifications::ConversationNotificationsMailer do
 
     it 'renders the subject' do
       expect(mail.subject).to eq("#{agent.available_name}, A new conversation [ID - #{conversation
-        .display_id}] has been created in #{conversation.inbox&.name}.")
+        .display_id}] has been created in #{conversation.inbox&.sanitized_name}.")
     end
 
     it 'renders the receiver email' do
diff --git a/spec/mailers/conversation_reply_mailer_spec.rb b/spec/mailers/conversation_reply_mailer_spec.rb
index 28bc55385..2a0d6c8b0 100644
--- a/spec/mailers/conversation_reply_mailer_spec.rb
+++ b/spec/mailers/conversation_reply_mailer_spec.rb
@@ -87,7 +87,7 @@ RSpec.describe ConversationReplyMailer do
       let(:mail) { described_class.reply_with_summary(message.conversation, message.id).deliver_now }
 
       it 'has correct name' do
-        expect(mail[:from].display_names).to eq(["#{message.sender.available_name} from Inbox"])
+        expect(mail[:from].display_names).to eq(["#{message.sender.available_name} from #{message.conversation.inbox.sanitized_name}"])
       end
     end
 
@@ -154,6 +154,27 @@ RSpec.describe ConversationReplyMailer do
         expect(mail.message_id).to eq message.source_id
       end
 
+      context 'when message is a CSAT survey' do
+        let(:csat_message) do
+          create(:message, conversation: conversation, account: account, message_type: 'template',
+                           content_type: 'input_csat', content: 'How would you rate our support?', sender: agent)
+        end
+
+        it 'includes CSAT survey URL in outgoing_content' do
+          with_modified_env 'FRONTEND_URL' => 'https://app.chatwoot.com' do
+            mail = described_class.email_reply(csat_message).deliver_now
+            expect(mail.decoded).to include "https://app.chatwoot.com/survey/responses/#{conversation.uuid}"
+          end
+        end
+
+        it 'uses outgoing_content for CSAT message body' do
+          with_modified_env 'FRONTEND_URL' => 'https://app.chatwoot.com' do
+            mail = described_class.email_reply(csat_message).deliver_now
+            expect(mail.decoded).to include csat_message.outgoing_content
+          end
+        end
+      end
+
       context 'with email attachments' do
         it 'includes small attachments as email attachments' do
           message_with_attachment = create(:message, conversation: conversation, account: account, message_type: 'outgoing',
@@ -224,11 +245,11 @@ RSpec.describe ConversationReplyMailer do
     end
 
     context 'when smtp enabled for email channel' do
-      let(:smtp_email_channel) do
+      let(:smtp_channel) do
         create(:channel_email, smtp_enabled: true, smtp_address: 'smtp.gmail.com', smtp_port: 587, smtp_login: 'smtp@gmail.com',
                                smtp_password: 'password', smtp_domain: 'smtp.gmail.com', account: account)
       end
-      let(:conversation) { create(:conversation, assignee: agent, inbox: smtp_email_channel.inbox, account: account).reload }
+      let(:conversation) { create(:conversation, assignee: agent, inbox: smtp_channel.inbox, account: account).reload }
       let(:message) { create(:message, conversation: conversation, account: account, message_type: 'outgoing', content: 'Outgoing Message 2') }
 
       it 'use smtp mail server' do
@@ -240,19 +261,19 @@ RSpec.describe ConversationReplyMailer do
 
       it 'renders sender name in the from address' do
         mail = described_class.email_reply(message)
-        expect(mail['from'].value).to eq "#{message.sender.available_name} from #{smtp_email_channel.inbox.name} <#{smtp_email_channel.email}>"
+        expect(mail['from'].value).to eq "#{message.sender.available_name} from #{smtp_channel.inbox.sanitized_name} <#{smtp_channel.email}>"
       end
 
       it 'renders sender name even when assignee is not present' do
         conversation.update(assignee_id: nil)
         mail = described_class.email_reply(message)
-        expect(mail['from'].value).to eq "#{message.sender.available_name} from #{smtp_email_channel.inbox.name} <#{smtp_email_channel.email}>"
+        expect(mail['from'].value).to eq "#{message.sender.available_name} from #{smtp_channel.inbox.sanitized_name} <#{smtp_channel.email}>"
       end
 
       it 'renders assignee name in the from address when sender_name not available' do
         message.update(sender_id: nil)
         mail = described_class.email_reply(message)
-        expect(mail['from'].value).to eq "#{conversation.assignee.available_name} from #{smtp_email_channel.inbox.name} <#{smtp_email_channel.email}>"
+        expect(mail['from'].value).to eq "#{conversation.assignee.available_name} from #{smtp_channel.inbox.sanitized_name} <#{smtp_channel.email}>"
       end
 
       it 'renders inbox name as sender and assignee or business_name not present' do
@@ -260,7 +281,7 @@ RSpec.describe ConversationReplyMailer do
         conversation.update(assignee_id: nil)
 
         mail = described_class.email_reply(message)
-        expect(mail['from'].value).to eq "Notifications from #{smtp_email_channel.inbox.name} <#{smtp_email_channel.email}>"
+        expect(mail['from'].value).to eq "Notifications from #{smtp_channel.inbox.sanitized_name} <#{smtp_channel.email}>"
       end
 
       context 'when friendly name enabled' do
@@ -276,7 +297,7 @@ RSpec.describe ConversationReplyMailer do
 
           mail = described_class.email_reply(message)
 
-          expect(mail['from'].value).to eq "Notifications from #{conversation.inbox.name} <#{smtp_email_channel.email}>"
+          expect(mail['from'].value).to eq "Notifications from #{conversation.inbox.sanitized_name} <#{smtp_channel.email}>"
         end
 
         it 'renders sender name as sender and assignee nil and business_name present' do
@@ -286,7 +307,7 @@ RSpec.describe ConversationReplyMailer do
           mail = described_class.email_reply(message)
 
           expect(mail['from'].value).to eq(
-            "Notifications from #{conversation.inbox.business_name} <#{smtp_email_channel.email}>"
+            "Notifications from #{conversation.inbox.business_name} <#{smtp_channel.email}>"
           )
         end
 
@@ -295,7 +316,7 @@ RSpec.describe ConversationReplyMailer do
           conversation.update(assignee_id: agent.id)
 
           mail = described_class.email_reply(message)
-          expect(mail['from'].value).to eq "#{agent.available_name} from #{conversation.inbox.business_name} <#{smtp_email_channel.email}>"
+          expect(mail['from'].value).to eq "#{agent.available_name} from #{conversation.inbox.business_name} <#{smtp_channel.email}>"
         end
 
         it 'renders sender name as sender and assignee and business_name present' do
@@ -304,7 +325,7 @@ RSpec.describe ConversationReplyMailer do
           conversation.update(assignee_id: agent.id)
 
           mail = described_class.email_reply(message)
-          expect(mail['from'].value).to eq "#{agent_2.available_name} from #{conversation.inbox.business_name} <#{smtp_email_channel.email}>"
+          expect(mail['from'].value).to eq "#{agent_2.available_name} from #{conversation.inbox.business_name} <#{smtp_channel.email}>"
         end
       end
 
@@ -321,7 +342,7 @@ RSpec.describe ConversationReplyMailer do
 
           mail = described_class.email_reply(message)
 
-          expect(mail['from'].value).to eq "#{conversation.inbox.name} <#{smtp_email_channel.email}>"
+          expect(mail['from'].value).to eq "#{conversation.inbox.sanitized_name} <#{smtp_channel.email}>"
         end
 
         it 'renders sender name as business_name present' do
@@ -330,17 +351,17 @@ RSpec.describe ConversationReplyMailer do
 
           mail = described_class.email_reply(message)
 
-          expect(mail['from'].value).to eq "#{conversation.inbox.business_name} <#{smtp_email_channel.email}>"
+          expect(mail['from'].value).to eq "#{conversation.inbox.business_name} <#{smtp_channel.email}>"
         end
       end
     end
 
     context 'when smtp enabled for microsoft email channel' do
-      let(:ms_smtp_email_channel) do
+      let(:ms_smtp_channel) do
         create(:channel_email, imap_login: 'smtp@outlook.com',
                                imap_enabled: true, account: account, provider: 'microsoft', provider_config: { access_token: 'access_token' })
       end
-      let(:conversation) { create(:conversation, assignee: agent, inbox: ms_smtp_email_channel.inbox, account: account).reload }
+      let(:conversation) { create(:conversation, assignee: agent, inbox: ms_smtp_channel.inbox, account: account).reload }
       let(:message) { create(:message, conversation: conversation, account: account, message_type: 'outgoing', content: 'Outgoing Message 2') }
 
       it 'use smtp mail server' do
@@ -352,11 +373,11 @@ RSpec.describe ConversationReplyMailer do
     end
 
     context 'when smtp enabled for google email channel' do
-      let(:ms_smtp_email_channel) do
+      let(:ms_smtp_channel) do
         create(:channel_email, imap_login: 'smtp@gmail.com',
                                imap_enabled: true, account: account, provider: 'google', provider_config: { access_token: 'access_token' })
       end
-      let(:conversation) { create(:conversation, assignee: agent, inbox: ms_smtp_email_channel.inbox, account: account).reload }
+      let(:conversation) { create(:conversation, assignee: agent, inbox: ms_smtp_channel.inbox, account: account).reload }
       let(:message) { create(:message, conversation: conversation, account: account, message_type: 'outgoing', content: 'Outgoing Message 2') }
 
       it 'use smtp mail server' do
@@ -430,7 +451,7 @@ RSpec.describe ConversationReplyMailer do
 
       it 'sets reply to email to be based on the domain' do
         reply_to_email = "reply+#{message.conversation.uuid}@#{conversation.account.domain}"
-        reply_to = "#{message.sender.available_name} from #{conversation.inbox.name} <#{reply_to_email}>"
+        reply_to = "#{message.sender.available_name} from #{conversation.inbox.sanitized_name} <#{reply_to_email}>"
         expect(mail['REPLY-TO'].value).to eq(reply_to)
         expect(mail.reply_to).to eq([reply_to_email])
       end
diff --git a/spec/models/channel/telegram_spec.rb b/spec/models/channel/telegram_spec.rb
index 17aa848f6..dc401a165 100644
--- a/spec/models/channel/telegram_spec.rb
+++ b/spec/models/channel/telegram_spec.rb
@@ -114,6 +114,24 @@ RSpec.describe Channel::Telegram do
       expect(telegram_channel.send_message_on_telegram(message)).to eq('telegram_123')
     end
 
+    it 'sends message with business_connection_id' do
+      additional_attributes = { 'chat_id' => '123', 'business_connection_id' => 'eooW3KF5WB5HxTD7T826' }
+      message = create(:message, message_type: :outgoing, content: 'test',
+                                 conversation: create(:conversation, inbox: telegram_channel.inbox, additional_attributes: additional_attributes))
+
+      stub_request(:post, "https://api.telegram.org/bot#{telegram_channel.bot_token}/sendMessage")
+        .with(
+          body: 'chat_id=123&text=test&reply_markup=&parse_mode=HTML&reply_to_message_id=&business_connection_id=eooW3KF5WB5HxTD7T826'
+        )
+        .to_return(
+          status: 200,
+          body: { result: { message_id: 'telegram_123' } }.to_json,
+          headers: { 'Content-Type' => 'application/json' }
+        )
+
+      expect(telegram_channel.send_message_on_telegram(message)).to eq('telegram_123')
+    end
+
     it 'send text message failed' do
       message = create(:message, message_type: :outgoing, content: 'test',
                                  conversation: create(:conversation, inbox: telegram_channel.inbox, additional_attributes: { 'chat_id' => '123' }))
diff --git a/spec/models/enterprise/audit/conversation_spec.rb b/spec/models/enterprise/audit/conversation_spec.rb
new file mode 100644
index 000000000..56ea2910d
--- /dev/null
+++ b/spec/models/enterprise/audit/conversation_spec.rb
@@ -0,0 +1,34 @@
+require 'rails_helper'
+
+RSpec.describe 'Conversation Audit', type: :model do
+  let(:account) { create(:account) }
+  let(:conversation) { create(:conversation, account: account) }
+
+  before do
+    # Enable auditing for conversations
+    conversation.class.send(:include, Enterprise::Audit::Conversation) if defined?(Enterprise::Audit::Conversation)
+  end
+
+  describe 'audit logging on destroy' do
+    it 'creates an audit log when conversation is destroyed' do
+      skip 'Enterprise audit module not available' unless defined?(Enterprise::Audit::Conversation)
+
+      expect do
+        conversation.destroy!
+      end.to change(Audited::Audit, :count).by(1)
+
+      audit = Audited::Audit.last
+      expect(audit.auditable_type).to eq('Conversation')
+      expect(audit.action).to eq('destroy')
+      expect(audit.auditable_id).to eq(conversation.id)
+    end
+
+    it 'does not create audit log for other actions by default' do
+      skip 'Enterprise audit module not available' unless defined?(Enterprise::Audit::Conversation)
+
+      expect do
+        conversation.update!(priority: 'high')
+      end.not_to(change(Audited::Audit, :count))
+    end
+  end
+end
diff --git a/spec/models/inbox_spec.rb b/spec/models/inbox_spec.rb
index 02d68d77a..e25e87e4d 100644
--- a/spec/models/inbox_spec.rb
+++ b/spec/models/inbox_spec.rb
@@ -164,31 +164,7 @@ RSpec.describe Inbox do
     let(:inbox) { FactoryBot.create(:inbox) }
 
     context 'when validating inbox name' do
-      it 'does not allow any special character at the end' do
-        inbox.name = 'this is my inbox name-'
-        expect(inbox).not_to be_valid
-        expect(inbox.errors.full_messages).to eq(
-          ['Name should not start or end with symbols, and it should not have < > / \\ @ characters.']
-        )
-      end
-
-      it 'does not allow any special character at the start' do
-        inbox.name = '-this is my inbox name'
-        expect(inbox).not_to be_valid
-        expect(inbox.errors.full_messages).to eq(
-          ['Name should not start or end with symbols, and it should not have < > / \\ @ characters.']
-        )
-      end
-
-      it 'does not allow chacters like /\@<> in the entire string' do
-        inbox.name = 'inbox@name'
-        expect(inbox).not_to be_valid
-        expect(inbox.errors.full_messages).to eq(
-          ['Name should not start or end with symbols, and it should not have < > / \\ @ characters.']
-        )
-      end
-
-      it 'does not empty string' do
+      it 'does not allow empty string' do
         inbox.name = ''
         expect(inbox).not_to be_valid
         expect(inbox.errors.full_messages[0]).to eq(
@@ -282,4 +258,134 @@ RSpec.describe Inbox do
       inbox.touch # rubocop:disable Rails/SkipsModelValidations
     end
   end
+
+  describe '#sanitized_name' do
+    context 'when inbox name contains forbidden characters' do
+      it 'removes forbidden and spam-trigger characters' do
+        inbox = FactoryBot.build(:inbox, name: 'Test/Name\\With<Bad>@Characters"And\'Quotes!#$%')
+        expect(inbox.sanitized_name).to eq('Test/NameWithBadCharactersAnd\'Quotes')
+      end
+    end
+
+    context 'when inbox name has leading/trailing non-word characters' do
+      it 'removes leading and trailing symbols' do
+        inbox = FactoryBot.build(:inbox, name: '!!!Test Name***')
+        expect(inbox.sanitized_name).to eq('Test Name')
+      end
+
+      it 'handles mixed leading/trailing characters' do
+        inbox = FactoryBot.build(:inbox, name: '###@@@Test Inbox Name$$$%%')
+        expect(inbox.sanitized_name).to eq('Test Inbox Name')
+      end
+    end
+
+    context 'when inbox name has multiple spaces' do
+      it 'normalizes multiple spaces to single space' do
+        inbox = FactoryBot.build(:inbox, name: 'Test    Multiple     Spaces')
+        expect(inbox.sanitized_name).to eq('Test Multiple Spaces')
+      end
+
+      it 'handles tabs and other whitespace' do
+        inbox = FactoryBot.build(:inbox, name: "Test\t\nMultiple\r\nSpaces")
+        expect(inbox.sanitized_name).to eq('Test Multiple Spaces')
+      end
+    end
+
+    context 'when inbox name has leading/trailing whitespace' do
+      it 'strips whitespace' do
+        inbox = FactoryBot.build(:inbox, name: '   Test Name   ')
+        expect(inbox.sanitized_name).to eq('Test Name')
+      end
+    end
+
+    context 'when inbox name becomes empty after sanitization' do
+      context 'with email channel' do
+        it 'falls back to email local part' do
+          email_channel = FactoryBot.build(:channel_email, email: 'support@example.com')
+          inbox = FactoryBot.build(:inbox, name: '\\<>@"', channel: email_channel)
+          expect(inbox.sanitized_name).to eq('Support')
+        end
+
+        it 'handles email with complex local part' do
+          email_channel = FactoryBot.build(:channel_email, email: 'help-desk_team@example.com')
+          inbox = FactoryBot.build(:inbox, name: '!!!@@@', channel: email_channel)
+          expect(inbox.sanitized_name).to eq('Help Desk Team')
+        end
+      end
+
+      context 'with non-email channel' do
+        it 'returns empty string when name becomes blank' do
+          web_widget_channel = FactoryBot.build(:channel_widget)
+          inbox = FactoryBot.build(:inbox, name: '\\<>@"', channel: web_widget_channel)
+          expect(inbox.sanitized_name).to eq('')
+        end
+      end
+    end
+
+    context 'when inbox name is blank initially' do
+      context 'with email channel' do
+        it 'uses email local part as fallback' do
+          email_channel = FactoryBot.build(:channel_email, email: 'customer-care@example.com')
+          inbox = FactoryBot.build(:inbox, name: '', channel: email_channel)
+          expect(inbox.sanitized_name).to eq('Customer Care')
+        end
+      end
+
+      context 'with non-email channel' do
+        it 'returns empty string' do
+          api_channel = FactoryBot.build(:channel_api)
+          inbox = FactoryBot.build(:inbox, name: '', channel: api_channel)
+          expect(inbox.sanitized_name).to eq('')
+        end
+      end
+    end
+
+    context 'when inbox name contains valid characters' do
+      it 'preserves valid characters like hyphens, underscores, and dots' do
+        inbox = FactoryBot.build(:inbox, name: 'Test-Name_With.Valid-Characters')
+        expect(inbox.sanitized_name).to eq('Test-Name_With.Valid-Characters')
+      end
+
+      it 'preserves alphanumeric characters and spaces' do
+        inbox = FactoryBot.build(:inbox, name: 'Customer Support 123')
+        expect(inbox.sanitized_name).to eq('Customer Support 123')
+      end
+
+      it 'preserves balanced safe characters but removes spam-trigger symbols' do
+        inbox = FactoryBot.build(:inbox, name: "Test!#$%&'*+/=?^_`{|}~-Name")
+        expect(inbox.sanitized_name).to eq("Test'/_-Name")
+      end
+
+      it 'keeps commonly used safe characters' do
+        inbox = FactoryBot.build(:inbox, name: "Support/Help's Team.Desk_2024-Main")
+        expect(inbox.sanitized_name).to eq("Support/Help's Team.Desk_2024-Main")
+      end
+    end
+
+    context 'when inbox name contains problematic characters for email headers' do
+      it 'preserves Unicode symbols (trademark, etc.)' do
+        inbox = FactoryBot.build(:inbox, name: 'Test™Name®With©Special™Characters')
+        expect(inbox.sanitized_name).to eq('Test™Name®With©Special™Characters')
+      end
+    end
+
+    context 'with edge cases' do
+      it 'handles nil name gracefully' do
+        inbox = FactoryBot.build(:inbox)
+        allow(inbox).to receive(:name).and_return(nil)
+        expect { inbox.sanitized_name }.not_to raise_error
+      end
+
+      it 'handles very long names' do
+        long_name = 'A' * 1000
+        inbox = FactoryBot.build(:inbox, name: long_name)
+        expect(inbox.sanitized_name).to eq(long_name)
+      end
+
+      it 'handles unicode characters and preserves emojis' do
+        inbox = FactoryBot.build(:inbox, name: 'Test Name with émojis 🎉')
+        expect(inbox.sanitized_name).to eq('Test Name with émojis 🎉')
+      end
+    end
+  end
 end
diff --git a/spec/models/message_spec.rb b/spec/models/message_spec.rb
index b4be3ac5a..3bf64a231 100644
--- a/spec/models/message_spec.rb
+++ b/spec/models/message_spec.rb
@@ -478,32 +478,57 @@ RSpec.describe Message do
 
   describe '#content' do
     let(:conversation) { create(:conversation) }
-    let(:message) { create(:message, conversation: conversation, content_type: 'input_csat', content: 'Original content') }
 
-    it 'returns original content for web widget inbox' do
-      allow(message.inbox).to receive(:web_widget?).and_return(true)
-      expect(message.content).to eq('Original content')
+    context 'when message is not input_csat' do
+      let(:message) { create(:message, conversation: conversation, content_type: 'text', content: 'Regular message') }
+
+      it 'returns original content' do
+        expect(message.content).to eq('Regular message')
+      end
     end
 
-    context 'when inbox is not a web widget' do
-      before do
-        allow(message.inbox).to receive(:web_widget?).and_return(false)
-        allow(ENV).to receive(:fetch).with('FRONTEND_URL', nil).and_return('https://app.chatwoot.com')
+    context 'when message is input_csat' do
+      let(:message) { create(:message, conversation: conversation, content_type: 'input_csat', content: 'Rate your experience') }
+
+      context 'when inbox is web widget' do
+        before do
+          allow(message.inbox).to receive(:web_widget?).and_return(true)
+        end
+
+        it 'returns original content without survey URL' do
+          expect(message.content).to eq('Rate your experience')
+        end
       end
 
-      it 'returns custom message with survey link when csat message is configured' do
-        allow(message.inbox).to receive(:csat_config).and_return({ 'message' => 'Custom survey message:' })
-        expected_content = "Custom survey message: https://app.chatwoot.com/survey/responses/#{conversation.uuid}"
-        expect(message.content).to eq(expected_content)
-      end
+      context 'when inbox is not web widget' do
+        before do
+          allow(message.inbox).to receive(:web_widget?).and_return(false)
+        end
 
-      it 'returns default message with survey link when no custom csat message' do
-        allow(message.inbox).to receive(:csat_config).and_return(nil)
-        allow(I18n).to receive(:t).with('conversations.survey.response', link: "https://app.chatwoot.com/survey/responses/#{conversation.uuid}")
-                                  .and_return("Please rate your conversation: https://app.chatwoot.com/survey/responses/#{conversation.uuid}")
-        expected_content = "Please rate your conversation: https://app.chatwoot.com/survey/responses/#{conversation.uuid}"
-        expect(message.content).to eq(expected_content)
+        it 'returns only the stored content (clean for dashboard)' do
+          expect(message.content).to eq('Rate your experience')
+        end
+
+        it 'returns only the base content without URL when survey_url stored separately' do
+          message.content_attributes = { 'survey_url' => 'https://app.chatwoot.com/survey/responses/12345' }
+          expect(message.content).to eq('Rate your experience')
+        end
       end
     end
   end
+
+  describe '#outgoing_content' do
+    let(:conversation) { create(:conversation) }
+    let(:message) { create(:message, conversation: conversation, content_type: 'text', content: 'Regular message') }
+
+    it 'delegates to MessageContentPresenter' do
+      presenter = instance_double(MessageContentPresenter)
+      allow(MessageContentPresenter).to receive(:new).with(message).and_return(presenter)
+      allow(presenter).to receive(:outgoing_content).and_return('Presented content')
+
+      expect(message.outgoing_content).to eq('Presented content')
+      expect(MessageContentPresenter).to have_received(:new).with(message)
+      expect(presenter).to have_received(:outgoing_content)
+    end
+  end
 end
diff --git a/spec/policies/conversation_policy_spec.rb b/spec/policies/conversation_policy_spec.rb
new file mode 100644
index 000000000..ecc3134fc
--- /dev/null
+++ b/spec/policies/conversation_policy_spec.rb
@@ -0,0 +1,34 @@
+require 'rails_helper'
+
+RSpec.describe ConversationPolicy, type: :policy do
+  subject { described_class }
+
+  let(:account) { create(:account) }
+  let(:conversation) { create(:conversation, account: account) }
+  let(:administrator) { create(:user, account: account, role: :administrator) }
+  let(:agent) { create(:user, account: account, role: :agent) }
+  let(:administrator_context) { { user: administrator, account: account, account_user: administrator.account_users.first } }
+  let(:agent_context) { { user: agent, account: account, account_user: agent.account_users.first } }
+
+  permissions :destroy? do
+    context 'when user is an administrator' do
+      it 'allows destroy' do
+        expect(subject).to permit(administrator_context, conversation)
+      end
+    end
+
+    context 'when user is an agent' do
+      it 'denies destroy' do
+        expect(subject).not_to permit(agent_context, conversation)
+      end
+    end
+  end
+
+  permissions :index? do
+    context 'when user is authenticated' do
+      it 'allows index' do
+        expect(subject).to permit(agent_context, conversation)
+      end
+    end
+  end
+end
diff --git a/spec/presenters/message_content_presenter_spec.rb b/spec/presenters/message_content_presenter_spec.rb
new file mode 100644
index 000000000..f85bdb8d1
--- /dev/null
+++ b/spec/presenters/message_content_presenter_spec.rb
@@ -0,0 +1,66 @@
+require 'rails_helper'
+
+RSpec.describe MessageContentPresenter do
+  let(:conversation) { create(:conversation) }
+  let(:message) { create(:message, conversation: conversation, content_type: content_type, content: content) }
+  let(:presenter) { described_class.new(message) }
+
+  describe '#outgoing_content' do
+    context 'when message is not input_csat' do
+      let(:content_type) { 'text' }
+      let(:content) { 'Regular message' }
+
+      it 'returns regular content' do
+        expect(presenter.outgoing_content).to eq('Regular message')
+      end
+    end
+
+    context 'when message is input_csat and inbox is web widget' do
+      let(:content_type) { 'input_csat' }
+      let(:content) { 'Rate your experience' }
+
+      before do
+        allow(message.inbox).to receive(:web_widget?).and_return(true)
+      end
+
+      it 'returns regular content without survey URL' do
+        expect(presenter.outgoing_content).to eq('Rate your experience')
+      end
+    end
+
+    context 'when message is input_csat and inbox is not web widget' do
+      let(:content_type) { 'input_csat' }
+      let(:content) { 'Rate your experience' }
+
+      before do
+        allow(message.inbox).to receive(:web_widget?).and_return(false)
+      end
+
+      it 'returns I18n default message when no CSAT config and dynamically generates survey URL' do
+        with_modified_env 'FRONTEND_URL' => 'https://app.chatwoot.com' do
+          expected_url = "https://app.chatwoot.com/survey/responses/#{conversation.uuid}"
+          expect(presenter.outgoing_content).to include(expected_url)
+        end
+      end
+
+      it 'returns CSAT config message when config exists and dynamically generates survey URL' do
+        with_modified_env 'FRONTEND_URL' => 'https://app.chatwoot.com' do
+          allow(message.inbox).to receive(:csat_config).and_return({ 'message' => 'Custom CSAT message' })
+          expected_url = "https://app.chatwoot.com/survey/responses/#{conversation.uuid}"
+          expect(presenter.outgoing_content).to eq("Custom CSAT message #{expected_url}")
+        end
+      end
+    end
+  end
+
+  describe 'delegation' do
+    let(:content_type) { 'text' }
+    let(:content) { 'Test message' }
+
+    it 'delegates model methods to the wrapped message' do
+      expect(presenter.content).to eq('Test message')
+      expect(presenter.content_type).to eq('text')
+      expect(presenter.conversation).to eq(conversation)
+    end
+  end
+end
\ No newline at end of file
diff --git a/spec/services/csat_survey_service_spec.rb b/spec/services/csat_survey_service_spec.rb
new file mode 100644
index 000000000..5b3b3279a
--- /dev/null
+++ b/spec/services/csat_survey_service_spec.rb
@@ -0,0 +1,91 @@
+require 'rails_helper'
+
+describe CsatSurveyService do
+  let(:account) { create(:account) }
+  let(:inbox) { create(:inbox, account: account, csat_survey_enabled: true) }
+  let(:conversation) { create(:conversation, inbox: inbox, account: account, status: :resolved) }
+  let(:service) { described_class.new(conversation: conversation) }
+
+  describe '#perform' do
+    let(:csat_template) { instance_double(MessageTemplates::Template::CsatSurvey) }
+
+    before do
+      allow(MessageTemplates::Template::CsatSurvey).to receive(:new).and_return(csat_template)
+      allow(csat_template).to receive(:perform)
+      allow(Conversations::ActivityMessageJob).to receive(:perform_later)
+    end
+
+    context 'when CSAT survey should be sent' do
+      before do
+        allow(conversation).to receive(:can_reply?).and_return(true)
+      end
+
+      it 'sends CSAT survey when within messaging window' do
+        service.perform
+
+        expect(MessageTemplates::Template::CsatSurvey).to have_received(:new).with(conversation: conversation)
+        expect(csat_template).to have_received(:perform)
+      end
+    end
+
+    context 'when outside messaging window' do
+      before do
+        allow(conversation).to receive(:can_reply?).and_return(false)
+      end
+
+      it 'creates activity message instead of sending survey' do
+        service.perform
+
+        expect(Conversations::ActivityMessageJob).to have_received(:perform_later).with(
+          conversation,
+          hash_including(content: I18n.t('conversations.activity.csat.not_sent_due_to_messaging_window'))
+        )
+        expect(MessageTemplates::Template::CsatSurvey).not_to have_received(:new)
+      end
+    end
+
+    context 'when CSAT survey should not be sent' do
+      it 'does nothing when conversation is not resolved' do
+        conversation.update(status: :open)
+
+        service.perform
+
+        expect(MessageTemplates::Template::CsatSurvey).not_to have_received(:new)
+        expect(Conversations::ActivityMessageJob).not_to have_received(:perform_later)
+      end
+
+      it 'does nothing when CSAT survey is not enabled' do
+        inbox.update(csat_survey_enabled: false)
+
+        service.perform
+
+        expect(MessageTemplates::Template::CsatSurvey).not_to have_received(:new)
+        expect(Conversations::ActivityMessageJob).not_to have_received(:perform_later)
+      end
+
+      it 'does nothing when CSAT already sent' do
+        create(:message, conversation: conversation, content_type: :input_csat)
+
+        service.perform
+
+        expect(MessageTemplates::Template::CsatSurvey).not_to have_received(:new)
+        expect(Conversations::ActivityMessageJob).not_to have_received(:perform_later)
+      end
+
+      it 'does nothing for Twitter conversations' do
+        twitter_channel = create(:channel_twitter_profile)
+        twitter_inbox = create(:inbox, channel: twitter_channel, csat_survey_enabled: true)
+        twitter_conversation = create(:conversation,
+                                      inbox: twitter_inbox,
+                                      status: :resolved,
+                                      additional_attributes: { type: 'tweet' })
+        twitter_service = described_class.new(conversation: twitter_conversation)
+
+        twitter_service.perform
+
+        expect(MessageTemplates::Template::CsatSurvey).not_to have_received(:new)
+        expect(Conversations::ActivityMessageJob).not_to have_received(:perform_later)
+      end
+    end
+  end
+end
\ No newline at end of file
diff --git a/spec/services/facebook/send_on_facebook_service_spec.rb b/spec/services/facebook/send_on_facebook_service_spec.rb
index cddf527cb..4d5f9babd 100644
--- a/spec/services/facebook/send_on_facebook_service_spec.rb
+++ b/spec/services/facebook/send_on_facebook_service_spec.rb
@@ -166,5 +166,33 @@ describe Facebook::SendOnFacebookService do
         expect(message.status).not_to eq('failed')
       end
     end
+
+    context 'with input_select' do
+      it 'if message with input_select is sent from chatwoot and is outgoing' do
+        message = build(
+          :message,
+          message_type: 'outgoing',
+          inbox: facebook_inbox,
+          account: account,
+          conversation: conversation,
+          content_type: 'input_select',
+          content_attributes: { 'items' => [{ 'title' => 'text 1', 'value' => 'value 1' }, { 'title' => 'text 2', 'value' => 'value 2' }] }
+        )
+
+        described_class.new(message: message).perform
+        expect(bot).to have_received(:deliver).with({
+                                                      recipient: { id: contact_inbox.source_id },
+                                                      message: {
+                                                        text: message.content,
+                                                        quick_replies: [
+                                                          { content_type: 'text', payload: 'text 1', title: 'text 1' },
+                                                          { content_type: 'text', payload: 'text 2', title: 'text 2' }
+                                                        ]
+                                                      },
+                                                      messaging_type: 'MESSAGE_TAG',
+                                                      tag: 'ACCOUNT_UPDATE'
+                                                    }, { page_id: facebook_channel.page_id })
+      end
+    end
   end
 end
diff --git a/spec/services/line/send_on_line_service_spec.rb b/spec/services/line/send_on_line_service_spec.rb
index bed8917b8..5352565e7 100644
--- a/spec/services/line/send_on_line_service_spec.rb
+++ b/spec/services/line/send_on_line_service_spec.rb
@@ -93,6 +93,69 @@ describe Line::SendOnLineService do
       end
     end
 
+    context 'with message input_select' do
+      let(:success_response) do
+        {
+          'message' => 'ok'
+        }.to_json
+      end
+
+      let(:expect_message) do
+        {
+          type: 'flex',
+          altText: 'test',
+          contents: {
+            type: 'bubble',
+            body: {
+              type: 'box',
+              layout: 'vertical',
+              contents: [
+                {
+                  type: 'text',
+                  text: 'test'
+                },
+                {
+                  type: 'button',
+                  style: 'link',
+                  height: 'sm',
+                  action: {
+                    type: 'message',
+                    label: 'text 1',
+                    text: 'value 1'
+                  }
+                },
+                {
+                  type: 'button',
+                  style: 'link',
+                  height: 'sm',
+                  action: {
+                    type: 'message',
+                    label: 'text 2',
+                    text: 'value 2'
+                  }
+                }
+              ]
+            }
+          }
+        }
+      end
+
+      it 'sends the message with input_select' do
+        message = create(
+          :message, message_type: :outgoing, content: 'test', content_type: 'input_select',
+                    content_attributes: { 'items' => [{ 'title' => 'text 1', 'value' => 'value 1' }, { 'title' => 'text 2', 'value' => 'value 2' }] },
+                    conversation: create(:conversation, inbox: line_channel.inbox)
+        )
+
+        expect(line_client).to receive(:push_message).with(
+          message.conversation.contact_inbox.source_id,
+          expect_message
+        ).and_return(OpenStruct.new(code: '200', body: success_response))
+
+        described_class.new(message: message).perform
+      end
+    end
+
     context 'with message attachments' do
       it 'sends the message with text and attachments' do
         attachment = message.attachments.new(account_id: message.account_id, file_type: :image)
diff --git a/spec/services/linear/activity_message_service_spec.rb b/spec/services/linear/activity_message_service_spec.rb
new file mode 100644
index 000000000..4b51f6520
--- /dev/null
+++ b/spec/services/linear/activity_message_service_spec.rb
@@ -0,0 +1,174 @@
+require 'rails_helper'
+
+RSpec.describe Linear::ActivityMessageService, type: :service do
+  let(:account) { create(:account) }
+  let(:inbox) { create(:inbox, account: account) }
+  let(:conversation) { create(:conversation, account: account, inbox: inbox) }
+  let(:user) { create(:user, account: account) }
+
+  describe '#perform' do
+    context 'when action_type is issue_created' do
+      let(:service) do
+        described_class.new(
+          conversation: conversation,
+          action_type: :issue_created,
+          issue_data: { id: 'ENG-123' },
+          user: user
+        )
+      end
+
+      it 'enqueues an activity message job' do
+        expect do
+          service.perform
+        end.to have_enqueued_job(Conversations::ActivityMessageJob)
+          .with(conversation, {
+                  account_id: conversation.account_id,
+                  inbox_id: conversation.inbox_id,
+                  message_type: :activity,
+                  content: "Linear issue ENG-123 was created by #{user.name}"
+                })
+      end
+
+      it 'does not enqueue job when issue data lacks id' do
+        service = described_class.new(
+          conversation: conversation,
+          action_type: :issue_created,
+          issue_data: { title: 'Some issue' },
+          user: user
+        )
+
+        expect do
+          service.perform
+        end.not_to have_enqueued_job(Conversations::ActivityMessageJob)
+      end
+
+      it 'does not enqueue job when issue_data is empty' do
+        service = described_class.new(
+          conversation: conversation,
+          action_type: :issue_created,
+          issue_data: {},
+          user: user
+        )
+
+        expect do
+          service.perform
+        end.not_to have_enqueued_job(Conversations::ActivityMessageJob)
+      end
+
+      it 'does not enqueue job when conversation is nil' do
+        service = described_class.new(
+          conversation: nil,
+          action_type: :issue_created,
+          issue_data: { id: 'ENG-123' },
+          user: user
+        )
+
+        expect do
+          service.perform
+        end.not_to have_enqueued_job(Conversations::ActivityMessageJob)
+      end
+
+      it 'does not enqueue job when user is nil' do
+        service = described_class.new(
+          conversation: conversation,
+          action_type: :issue_created,
+          issue_data: { id: 'ENG-123' },
+          user: nil
+        )
+
+        expect do
+          service.perform
+        end.not_to have_enqueued_job(Conversations::ActivityMessageJob)
+      end
+    end
+
+    context 'when action_type is issue_linked' do
+      let(:service) do
+        described_class.new(
+          conversation: conversation,
+          action_type: :issue_linked,
+          issue_data: { id: 'ENG-456' },
+          user: user
+        )
+      end
+
+      it 'enqueues an activity message job' do
+        expect do
+          service.perform
+        end.to have_enqueued_job(Conversations::ActivityMessageJob)
+          .with(conversation, {
+                  account_id: conversation.account_id,
+                  inbox_id: conversation.inbox_id,
+                  message_type: :activity,
+                  content: "Linear issue ENG-456 was linked by #{user.name}"
+                })
+      end
+
+      it 'does not enqueue job when issue data lacks id' do
+        service = described_class.new(
+          conversation: conversation,
+          action_type: :issue_linked,
+          issue_data: { title: 'Some issue' },
+          user: user
+        )
+
+        expect do
+          service.perform
+        end.not_to have_enqueued_job(Conversations::ActivityMessageJob)
+      end
+    end
+
+    context 'when action_type is issue_unlinked' do
+      let(:service) do
+        described_class.new(
+          conversation: conversation,
+          action_type: :issue_unlinked,
+          issue_data: { id: 'ENG-789' },
+          user: user
+        )
+      end
+
+      it 'enqueues an activity message job' do
+        expect do
+          service.perform
+        end.to have_enqueued_job(Conversations::ActivityMessageJob)
+          .with(conversation, {
+                  account_id: conversation.account_id,
+                  inbox_id: conversation.inbox_id,
+                  message_type: :activity,
+                  content: "Linear issue ENG-789 was unlinked by #{user.name}"
+                })
+      end
+
+      it 'does not enqueue job when issue data lacks id' do
+        service = described_class.new(
+          conversation: conversation,
+          action_type: :issue_unlinked,
+          issue_data: { title: 'Some issue' },
+          user: user
+        )
+
+        expect do
+          service.perform
+        end.not_to have_enqueued_job(Conversations::ActivityMessageJob)
+      end
+    end
+
+    context 'when action_type is unknown' do
+      let(:service) do
+        described_class.new(
+          conversation: conversation,
+          action_type: :unknown_action,
+          issue_data: { id: 'ENG-999' },
+          user: user
+        )
+      end
+
+      it 'does not enqueue job for unknown action types' do
+        expect do
+          service.perform
+        end.not_to have_enqueued_job(Conversations::ActivityMessageJob)
+      end
+    end
+  end
+end
\ No newline at end of file
diff --git a/spec/services/liquid/campaign_template_service_spec.rb b/spec/services/liquid/campaign_template_service_spec.rb
new file mode 100644
index 000000000..40034e410
--- /dev/null
+++ b/spec/services/liquid/campaign_template_service_spec.rb
@@ -0,0 +1,107 @@
+require 'rails_helper'
+
+describe Liquid::CampaignTemplateService do
+  subject(:template_service) { described_class.new(campaign: campaign, contact: contact) }
+
+  let(:account) { create(:account) }
+  let(:agent) { create(:user, account: account) }
+  let(:inbox) { create(:inbox, account: account) }
+  let(:contact) { create(:contact, account: account, name: 'John Doe', phone_number: '+1234567890') }
+  let(:campaign) { create(:campaign, account: account, inbox: inbox, sender: agent, message: message_content) }
+
+  describe '#call' do
+    context 'with liquid template variables' do
+      let(:message_content) { 'Hello {{contact.name}}, this is {{agent.name}} from {{account.name}}' }
+
+      it 'processes liquid template correctly' do
+        result = template_service.call(message_content)
+        agent_drop_name = UserDrop.new(agent).name
+        contact_drop_name = ContactDrop.new(contact).name
+
+        expect(result).to eq("Hello #{contact_drop_name}, this is #{agent_drop_name} from #{account.name}")
+      end
+    end
+
+    context 'with code blocks' do
+      let(:message_content) { 'Check this code: `const x = {{contact.name}}`' }
+
+      it 'preserves code blocks without processing liquid' do
+        result = template_service.call(message_content)
+
+        expect(result).to include('`const x = {{contact.name}}`')
+        expect(result).not_to include(contact.name)
+      end
+    end
+
+    context 'with multiline code blocks' do
+      let(:message_content) do
+        <<~MESSAGE
+          Here's some code:
+          ```
+          function greet() {
+            return "Hello {{contact.name}}";
+          }
+          ```
+        MESSAGE
+      end
+
+      it 'preserves multiline code blocks without processing liquid' do
+        result = template_service.call(message_content)
+
+        expect(result).to include('{{contact.name}}')
+        expect(result).not_to include(contact.name)
+      end
+    end
+
+    context 'with malformed liquid syntax' do
+      let(:message_content) { 'Hello {{contact.name missing closing braces' }
+
+      it 'returns original message when liquid parsing fails' do
+        result = template_service.call(message_content)
+
+        expect(result).to eq(message_content)
+      end
+    end
+
+    context 'with invalid liquid tags' do
+      let(:message_content) { 'Hello {% invalid_tag %} world' }
+
+      it 'returns original message when liquid parsing fails' do
+        result = template_service.call(message_content)
+
+        expect(result).to eq(message_content)
+      end
+    end
+
+    context 'with mixed content' do
+      let(:message_content) { 'Hi {{contact.name}}, use this code: `{{agent.name}}` to contact {{agent.name}}' }
+
+      it 'processes liquid outside code blocks but preserves code blocks' do
+        result = template_service.call(message_content)
+        agent_drop_name = UserDrop.new(agent).name
+        contact_drop_name = ContactDrop.new(contact).name
+
+        expect(result).to include("Hi #{contact_drop_name}")
+        expect(result).to include("contact #{agent_drop_name}")
+        expect(result).to include('`{{agent.name}}`')
+      end
+    end
+
+    context 'with all drop types' do
+      let(:message_content) do
+        'Contact: {{contact.name}}, Agent: {{agent.name}}, Inbox: {{inbox.name}}, Account: {{account.name}}'
+      end
+
+      it 'processes all available drops' do
+        result = template_service.call(message_content)
+        agent_drop_name = UserDrop.new(agent).name
+        contact_drop_name = ContactDrop.new(contact).name
+
+        expect(result).to include("Contact: #{contact_drop_name}")
+        expect(result).to include("Agent: #{agent_drop_name}")
+        expect(result).to include("Inbox: #{inbox.name}")
+        expect(result).to include("Account: #{account.name}")
+      end
+    end
+  end
+end
diff --git a/spec/services/llm_formatter/conversation_llm_formatter_spec.rb b/spec/services/llm_formatter/conversation_llm_formatter_spec.rb
index 93fec14f7..49fcc1a18 100644
--- a/spec/services/llm_formatter/conversation_llm_formatter_spec.rb
+++ b/spec/services/llm_formatter/conversation_llm_formatter_spec.rb
@@ -61,5 +61,30 @@ RSpec.describe LlmFormatter::ConversationLlmFormatter do
         expect(formatter.format(include_contact_details: true)).to eq(expected_output)
       end
     end
+
+    context 'when conversation has custom attributes' do
+      it 'includes formatted custom attributes in the output' do
+        create(
+          :custom_attribute_definition,
+          account: account,
+          attribute_display_name: 'Order ID',
+          attribute_key: 'order_id',
+          attribute_model: :conversation_attribute
+        )
+
+        conversation.update(custom_attributes: { 'order_id' => '12345' })
+
+        expected_output = [
+          "Conversation ID: ##{conversation.display_id}",
+          "Channel: #{conversation.inbox.channel.name}",
+          'Message History:',
+          'No messages in this conversation',
+          'Conversation Attributes:',
+          'Order ID: 12345'
+        ].join("\n")
+
+        expect(formatter.format).to eq(expected_output)
+      end
+    end
   end
 end
diff --git a/spec/services/message_templates/hook_execution_service_spec.rb b/spec/services/message_templates/hook_execution_service_spec.rb
index 24e40ea8d..b80c42fd8 100644
--- a/spec/services/message_templates/hook_execution_service_spec.rb
+++ b/spec/services/message_templates/hook_execution_service_spec.rb
@@ -111,69 +111,6 @@ describe MessageTemplates::HookExecutionService do
     end
   end
 
-  context 'when CSAT Survey' do
-    let(:csat_survey) { double }
-    let(:conversation) { create(:conversation) }
-
-    before do
-      allow(MessageTemplates::Template::CsatSurvey).to receive(:new).and_return(csat_survey)
-      allow(csat_survey).to receive(:perform).and_return(true)
-      create(:message, conversation: conversation, message_type: 'incoming')
-    end
-
-    it 'calls ::MessageTemplates::Template::CsatSurvey when a conversation is resolved in an inbox with survey enabled' do
-      conversation.inbox.update(csat_survey_enabled: true)
-
-      conversation.resolved!
-      Conversations::ActivityMessageJob.perform_now(conversation,
-                                                    { account_id: conversation.account_id, inbox_id: conversation.inbox_id, message_type: :activity,
-                                                      content: 'Conversation marked resolved!!' })
-
-      expect(MessageTemplates::Template::CsatSurvey).to have_received(:new).with(conversation: conversation)
-      expect(csat_survey).to have_received(:perform)
-    end
-
-    it 'will not call ::MessageTemplates::Template::CsatSurvey when Csat is not enabled' do
-      conversation.inbox.update(csat_survey_enabled: false)
-
-      conversation.resolved!
-      Conversations::ActivityMessageJob.perform_now(conversation,
-                                                    { account_id: conversation.account_id, inbox_id: conversation.inbox_id, message_type: :activity,
-                                                      content: 'Conversation marked resolved!!' })
-
-      expect(MessageTemplates::Template::CsatSurvey).not_to have_received(:new).with(conversation: conversation)
-      expect(csat_survey).not_to have_received(:perform)
-    end
-
-    it 'will not call ::MessageTemplates::Template::CsatSurvey if its a tweet conversation' do
-      twitter_channel = create(:channel_twitter_profile)
-      twitter_inbox = create(:inbox, channel: twitter_channel)
-      conversation = create(:conversation, inbox: twitter_inbox, additional_attributes: { type: 'tweet' })
-      conversation.inbox.update(csat_survey_enabled: true)
-
-      conversation.resolved!
-      Conversations::ActivityMessageJob.perform_now(conversation,
-                                                    { account_id: conversation.account_id, inbox_id: conversation.inbox_id, message_type: :activity,
-                                                      content: 'Conversation marked resolved!!' })
-
-      expect(MessageTemplates::Template::CsatSurvey).not_to have_received(:new).with(conversation: conversation)
-      expect(csat_survey).not_to have_received(:perform)
-    end
-
-    it 'will not call ::MessageTemplates::Template::CsatSurvey if another Csat was already sent' do
-      conversation.inbox.update(csat_survey_enabled: true)
-      conversation.messages.create!(message_type: 'outgoing', content_type: :input_csat, account: conversation.account, inbox: conversation.inbox)
-
-      conversation.resolved!
-      Conversations::ActivityMessageJob.perform_now(conversation,
-                                                    { account_id: conversation.account_id, inbox_id: conversation.inbox_id, message_type: :activity,
-                                                      content: 'Conversation marked resolved!!' })
-
-      expect(MessageTemplates::Template::CsatSurvey).not_to have_received(:new).with(conversation: conversation)
-      expect(csat_survey).not_to have_received(:perform)
-    end
-  end
-
   context 'when it is after working hours' do
     it 'calls ::MessageTemplates::Template::OutOfOffice' do
       contact = create(:contact)
diff --git a/spec/services/search_service_spec.rb b/spec/services/search_service_spec.rb
index 22809d042..92c397ab7 100644
--- a/spec/services/search_service_spec.rb
+++ b/spec/services/search_service_spec.rb
@@ -156,33 +156,18 @@ describe SearchService do
     end
 
     context 'when article search' do
-      it 'orders results by updated_at desc' do
-        # Create articles with explicit timestamps
-        older_time = 2.days.ago
-        newer_time = 1.hour.ago
-
+      it 'returns matching articles' do
         article2 = create(:article, title: 'Spellcasting Guide',
                                     account: account, portal: portal, author: user, status: 'published')
-        # rubocop:disable Rails/SkipsModelValidations
-        article2.update_column(:updated_at, older_time)
-        # rubocop:enable Rails/SkipsModelValidations
-
         article3 = create(:article, title: 'Spellcasting Manual',
                                     account: account, portal: portal, author: user, status: 'published')
-        # rubocop:disable Rails/SkipsModelValidations
-        article3.update_column(:updated_at, newer_time)
-        # rubocop:enable Rails/SkipsModelValidations
 
         params = { q: 'Spellcasting' }
         search = described_class.new(current_user: user, current_account: account, params: params, search_type: 'Article')
         results = search.perform[:articles]
 
-        # Check the timestamps to understand ordering
-        results.map { |a| [a.id, a.updated_at] }
-
-        # Should be ordered by updated_at desc (newer first)
         expect(results.length).to eq(2)
-        expect(results.first.updated_at).to be > results.second.updated_at
+        expect(results.map(&:id)).to contain_exactly(article2.id, article3.id)
       end
 
       it 'returns paginated results' do
diff --git a/spec/services/sms/oneoff_sms_campaign_service_spec.rb b/spec/services/sms/oneoff_sms_campaign_service_spec.rb
index 2f7e5bbf4..a5c7d7e58 100644
--- a/spec/services/sms/oneoff_sms_campaign_service_spec.rb
+++ b/spec/services/sms/oneoff_sms_campaign_service_spec.rb
@@ -43,5 +43,14 @@ describe Sms::OneoffSmsCampaignService do
       assert_requested(:post, 'https://messaging.bandwidth.com/api/v2/users/1/messages', times: 3)
       expect(campaign.reload.completed?).to be true
     end
+
+    it 'uses liquid template service to process campaign message' do
+      contact = create(:contact, :with_phone_number, account: account)
+      contact.update_labels([label1.title])
+
+      expect(Liquid::CampaignTemplateService).to receive(:new).with(campaign: campaign, contact: contact).and_call_original
+
+      sms_campaign_service.perform
+    end
   end
 end
diff --git a/spec/services/telegram/incoming_message_service_spec.rb b/spec/services/telegram/incoming_message_service_spec.rb
index 0702baa32..ef43dbe24 100644
--- a/spec/services/telegram/incoming_message_service_spec.rb
+++ b/spec/services/telegram/incoming_message_service_spec.rb
@@ -89,6 +89,61 @@ describe Telegram::IncomingMessageService do
       end
     end
 
+    context 'when business connection messages' do
+      subject do
+        described_class.new(inbox: telegram_channel.inbox, params: params).perform
+      end
+
+      let(:business_message_params) { message_params.merge('business_connection_id' => 'eooW3KF5WB5HxTD7T826') }
+      let(:params) do
+        {
+          'update_id' => 2_342_342_343_242,
+          'business_message' => { 'text' => 'test' }.deep_merge(business_message_params)
+        }.with_indifferent_access
+      end
+
+      it 'creates appropriate conversations, message and contacts' do
+        subject
+        expect(telegram_channel.inbox.conversations.count).not_to eq(0)
+        expect(telegram_channel.inbox.conversations.last.additional_attributes).to include({ 'chat_id' => 23,
+                                                                                             'business_connection_id' => 'eooW3KF5WB5HxTD7T826' })
+        contact = Contact.all.first
+        expect(contact.name).to eq('Sojan Jose')
+        expect(contact.additional_attributes['language_code']).to eq('en')
+        message = telegram_channel.inbox.messages.first
+        expect(message.content).to eq('test')
+        expect(message.message_type).to eq('incoming')
+        expect(message.sender).to eq(contact)
+      end
+
+      context 'when sender is your business account' do
+        let(:business_message_params) do
+          message_params.merge(
+            'business_connection_id' => 'eooW3KF5WB5HxTD7T826',
+            'from' => {
+              'id' => 42, 'is_bot' => false, 'first_name' => 'John', 'last_name' => 'Doe', 'username' => 'johndoe', 'language_code' => 'en'
+            }
+          )
+        end
+
+        it 'creates appropriate conversations, message and contacts' do
+          subject
+          expect(telegram_channel.inbox.conversations.count).not_to eq(0)
+          expect(telegram_channel.inbox.conversations.last.additional_attributes).to include({ 'chat_id' => 23,
+                                                                                               'business_connection_id' => 'eooW3KF5WB5HxTD7T826' })
+          contact = Contact.all.first
+          expect(contact.name).to eq('Sojan Jose')
+          # TODO: The language code is not present when we send the first message to the client.
+          # Should we update it when the user replies?
+          expect(contact.additional_attributes['language_code']).to be_nil
+          message = telegram_channel.inbox.messages.first
+          expect(message.content).to eq('test')
+          expect(message.message_type).to eq('outgoing')
+          expect(message.sender).to be_nil
+        end
+      end
+    end
+
     context 'when valid audio messages params' do
       it 'creates appropriate conversations, message and contacts' do
         allow(telegram_channel.inbox.channel).to receive(:get_telegram_file_path).and_return('https://chatwoot-assets.local/sample.mp3')
@@ -179,6 +234,35 @@ describe Telegram::IncomingMessageService do
       end
     end
 
+    context 'when valid video_note messages params' do
+      it 'creates appropriate conversations, message and contacts' do
+        allow(telegram_channel.inbox.channel).to receive(:get_telegram_file_path).and_return('https://chatwoot-assets.local/sample.mov')
+        params = {
+          'update_id' => 2_342_342_343_242,
+          'message' => {
+            'video_note' => {
+              'duration' => 3,
+              'length' => 240,
+              'thumb' => {
+                'file_id' => 'AAMCBQADGQEAA4ZhXd78Xz6_c6gCzbdIkgGiXJcwwwACqwMAAp3x8Fbhf3EWamgCWAEAB20AAyEE',
+                'file_unique_id' => 'AQADqwMAAp3x8FZy',
+                'file_size' => 11_462,
+                'width' => 240,
+                'height' => 240
+              },
+              'file_id' => 'DQACAgUAAxkBAAIBY2FdJlhf8PC2E3IalXSvXWO5m8GBAALJAwACwqHgVhb0truM0uhwIQQ',
+              'file_unique_id' => 'AgADyQMAAsKh4FY',
+              'file_size' => 132_446
+            }
+          }.merge(message_params)
+        }.with_indifferent_access
+        described_class.new(inbox: telegram_channel.inbox, params: params).perform
+        expect(telegram_channel.inbox.conversations.count).not_to eq(0)
+        expect(Contact.all.first.name).to eq('Sojan Jose')
+        expect(telegram_channel.inbox.messages.first.attachments.first.file_type).to eq('video')
+      end
+    end
+
     context 'when valid voice attachment params' do
       it 'creates appropriate conversations, message and contacts' do
         allow(telegram_channel.inbox.channel).to receive(:get_telegram_file_path).and_return('https://chatwoot-assets.local/sample.ogg')
diff --git a/spec/services/telegram/send_attachments_service_spec.rb b/spec/services/telegram/send_attachments_service_spec.rb
index 2159acddd..f9c625780 100644
--- a/spec/services/telegram/send_attachments_service_spec.rb
+++ b/spec/services/telegram/send_attachments_service_spec.rb
@@ -40,6 +40,22 @@ RSpec.describe Telegram::SendAttachmentsService do
       end
     end
 
+    context 'when this is business chat' do
+      before { allow(channel).to receive(:business_connection_id).and_return('eooW3KF5WB5HxTD7T826') }
+
+      it 'sends all types of attachments in seperate groups and returns the last successful message ID from the batch' do
+        attach_files(message)
+        service.perform
+        expect(a_request(:post, "#{telegram_api_url}/sendMediaGroup")
+          .with { |req| req.body =~ /business_connection_id.+eooW3KF5WB5HxTD7T826/m })
+          .to have_been_made.times(2)
+
+        expect(a_request(:post, "#{telegram_api_url}/sendDocument")
+          .with { |req| req.body =~ /business_connection_id.+eooW3KF5WB5HxTD7T826/m })
+          .to have_been_made.once
+      end
+    end
+
     context 'when all attachments are photo and video' do
       before do
         2.times { attach_file_to_message(message, 'image', 'sample.png', 'image/png') }
diff --git a/spec/services/telegram/update_message_service_spec.rb b/spec/services/telegram/update_message_service_spec.rb
index 5c00c9009..33a279796 100644
--- a/spec/services/telegram/update_message_service_spec.rb
+++ b/spec/services/telegram/update_message_service_spec.rb
@@ -53,6 +53,24 @@ describe Telegram::UpdateMessageService do
         described_class.new(inbox: telegram_channel.inbox, params: caption_update_params.with_indifferent_access).perform
         expect(message.reload.content).to eq('updated caption')
       end
+
+      context 'when business message' do
+        let(:text_update_params) do
+          {
+            'update_id': 1,
+            'edited_business_message': common_message_params.merge(
+              'message_id': 48,
+              'text': 'updated message'
+            )
+          }
+        end
+
+        it 'updates the message text when text is present' do
+          message = create(:message, conversation: conversation, source_id: text_update_params[:edited_business_message][:message_id])
+          described_class.new(inbox: telegram_channel.inbox, params: text_update_params.with_indifferent_access).perform
+          expect(message.reload.content).to eq('updated message')
+        end
+      end
     end
 
     context 'when invalid update message params' do
diff --git a/spec/services/twilio/oneoff_sms_campaign_service_spec.rb b/spec/services/twilio/oneoff_sms_campaign_service_spec.rb
index f8858f174..0e6a993c2 100644
--- a/spec/services/twilio/oneoff_sms_campaign_service_spec.rb
+++ b/spec/services/twilio/oneoff_sms_campaign_service_spec.rb
@@ -60,5 +60,15 @@ describe Twilio::OneoffSmsCampaignService do
       sms_campaign_service.perform
       expect(campaign.reload.completed?).to be true
     end
+
+    it 'uses liquid template service to process campaign message' do
+      contact = create(:contact, :with_phone_number, account: account)
+      contact.update_labels([label1.title])
+
+      expect(Liquid::CampaignTemplateService).to receive(:new).with(campaign: campaign, contact: contact).and_call_original
+      expect(twilio_messages).to receive(:create).once
+
+      sms_campaign_service.perform
+    end
   end
 end
diff --git a/spec/services/whatsapp/providers/whatsapp360_dialog_service_spec.rb b/spec/services/whatsapp/providers/whatsapp360_dialog_service_spec.rb
index bba3f5914..572e96685 100644
--- a/spec/services/whatsapp/providers/whatsapp360_dialog_service_spec.rb
+++ b/spec/services/whatsapp/providers/whatsapp360_dialog_service_spec.rb
@@ -51,16 +51,15 @@ describe Whatsapp::Providers::Whatsapp360DialogService do
       end
 
       it 'calls message endpoints with list payload when number of items is greater than 3' do
+        items = %w[Burito Pasta Sushi Salad].map { |i| { title: i, value: i } }
         message = create(:message, message_type: :outgoing, content: 'test', inbox: whatsapp_channel.inbox,
-                                   content_type: 'input_select',
-                                   content_attributes: {
-                                     items: [
-                                       { title: 'Burito', value: 'Burito' },
-                                       { title: 'Pasta', value: 'Pasta' },
-                                       { title: 'Sushi', value: 'Sushi' },
-                                       { title: 'Salad', value: 'Salad' }
-                                     ]
-                                   })
+                                   content_type: 'input_select', content_attributes: { items: items })
+
+        expected_action = {
+          button: I18n.t('conversations.messages.whatsapp.list_button_label'),
+          sections: [{ rows: %w[Burito Pasta Sushi Salad].map { |i| { id: i, title: i } } }]
+        }.to_json
+
         stub_request(:post, 'https://waba.360dialog.io/v1/messages')
           .with(
             body: {
@@ -70,9 +69,9 @@ describe Whatsapp::Providers::Whatsapp360DialogService do
                 body: {
                   text: 'test'
                 },
-                action: '{"button":"Choose an item","sections":[{"rows":[{"id":"Burito","title":"Burito"},' \
-                        '{"id":"Pasta","title":"Pasta"},{"id":"Sushi","title":"Sushi"},{"id":"Salad","title":"Salad"}]}]}'
-              }, type: 'interactive'
+                action: expected_action
+              },
+              type: 'interactive'
             }.to_json
           ).to_return(status: 200, body: whatsapp_response.to_json, headers: response_headers)
         expect(service.send_message('+123456789', message)).to eq 'message_id'
diff --git a/spec/services/whatsapp/providers/whatsapp_cloud_service_spec.rb b/spec/services/whatsapp/providers/whatsapp_cloud_service_spec.rb
index 134d69fee..1bef635b3 100644
--- a/spec/services/whatsapp/providers/whatsapp_cloud_service_spec.rb
+++ b/spec/services/whatsapp/providers/whatsapp_cloud_service_spec.rb
@@ -124,16 +124,15 @@ describe Whatsapp::Providers::WhatsappCloudService do
       end
 
       it 'calls message endpoints with list payload when number of items is greater than 3' do
+        items = %w[Burito Pasta Sushi Salad].map { |i| { title: i, value: i } }
         message = create(:message, message_type: :outgoing, content: 'test', inbox: whatsapp_channel.inbox,
-                                   content_type: 'input_select',
-                                   content_attributes: {
-                                     items: [
-                                       { title: 'Burito', value: 'Burito' },
-                                       { title: 'Pasta', value: 'Pasta' },
-                                       { title: 'Sushi', value: 'Sushi' },
-                                       { title: 'Salad', value: 'Salad' }
-                                     ]
-                                   })
+                                   content_type: 'input_select', content_attributes: { items: items })
+
+        expected_action = {
+          button: I18n.t('conversations.messages.whatsapp.list_button_label'),
+          sections: [{ rows: %w[Burito Pasta Sushi Salad].map { |i| { id: i, title: i } } }]
+        }.to_json
+
         stub_request(:post, 'https://graph.facebook.com/v13.0/123456789/messages')
           .with(
             body: {
@@ -143,9 +142,9 @@ describe Whatsapp::Providers::WhatsappCloudService do
                 body: {
                   text: 'test'
                 },
-                action: '{"button":"Choose an item","sections":[{"rows":[{"id":"Burito","title":"Burito"},' \
-                        '{"id":"Pasta","title":"Pasta"},{"id":"Sushi","title":"Sushi"},{"id":"Salad","title":"Salad"}]}]}'
-              }, type: 'interactive'
+                action: expected_action
+              },
+              type: 'interactive'
             }.to_json
           ).to_return(status: 200, body: whatsapp_response.to_json, headers: response_headers)
         expect(service.send_message('+123456789', message)).to eq 'message_id'