diff --git a/app/controllers/api/v1/accounts/search_controller.rb b/app/controllers/api/v1/accounts/search_controller.rb
index 35979f70f..13e3a6a6c 100644
--- a/app/controllers/api/v1/accounts/search_controller.rb
+++ b/app/controllers/api/v1/accounts/search_controller.rb
@@ -15,6 +15,10 @@ class Api::V1::Accounts::SearchController < Api::V1::Accounts::BaseController
     @result = search('Message')
   end
 
+  def articles
+    @result = search('Article')
+  end
+
   private
 
   def search(search_type)
diff --git a/app/javascript/dashboard/api/captain/copilotMessages.js b/app/javascript/dashboard/api/captain/copilotMessages.js
new file mode 100644
index 000000000..49e05398a
--- /dev/null
+++ b/app/javascript/dashboard/api/captain/copilotMessages.js
@@ -0,0 +1,18 @@
+/* global axios */
+import ApiClient from '../ApiClient';
+
+class CopilotMessages extends ApiClient {
+  constructor() {
+    super('captain/copilot_threads', { accountScoped: true });
+  }
+
+  get(threadId) {
+    return axios.get(`${this.url}/${threadId}/copilot_messages`);
+  }
+
+  create({ threadId, ...rest }) {
+    return axios.post(`${this.url}/${threadId}/copilot_messages`, rest);
+  }
+}
+
+export default new CopilotMessages();
diff --git a/app/javascript/dashboard/api/captain/copilotThreads.js b/app/javascript/dashboard/api/captain/copilotThreads.js
new file mode 100644
index 000000000..7fdce3b91
--- /dev/null
+++ b/app/javascript/dashboard/api/captain/copilotThreads.js
@@ -0,0 +1,9 @@
+import ApiClient from '../ApiClient';
+
+class CopilotThreads extends ApiClient {
+  constructor() {
+    super('captain/copilot_threads', { accountScoped: true });
+  }
+}
+
+export default new CopilotThreads();
diff --git a/app/javascript/dashboard/api/search.js b/app/javascript/dashboard/api/search.js
index 7abb584c0..d533c2f28 100644
--- a/app/javascript/dashboard/api/search.js
+++ b/app/javascript/dashboard/api/search.js
@@ -40,6 +40,15 @@ class SearchAPI extends ApiClient {
       },
     });
   }
+
+  articles({ q, page = 1 }) {
+    return axios.get(`${this.url}/articles`, {
+      params: {
+        q,
+        page: page,
+      },
+    });
+  }
 }
 
 export default new SearchAPI();
diff --git a/app/javascript/dashboard/components-next/message/Message.vue b/app/javascript/dashboard/components-next/message/Message.vue
index cf6cc0881..98323f79a 100644
--- a/app/javascript/dashboard/components-next/message/Message.vue
+++ b/app/javascript/dashboard/components-next/message/Message.vue
@@ -315,11 +315,7 @@ const componentToRender = computed(() => {
 });
 
 const shouldShowContextMenu = computed(() => {
-  return !(
-    props.status === MESSAGE_STATUS.FAILED ||
-    props.status === MESSAGE_STATUS.PROGRESS ||
-    props.contentAttributes?.isUnsupported
-  );
+  return !props.contentAttributes?.isUnsupported;
 });
 
 const isBubble = computed(() => {
@@ -344,12 +340,23 @@ const contextMenuEnabledOptions = computed(() => {
   const hasAttachments = !!(props.attachments && props.attachments.length > 0);
 
   const isOutgoing = props.messageType === MESSAGE_TYPES.OUTGOING;
+  const isFailedOrProcessing =
+    props.status === MESSAGE_STATUS.FAILED ||
+    props.status === MESSAGE_STATUS.PROGRESS;
 
   return {
     copy: hasText,
-    delete: hasText || hasAttachments,
-    cannedResponse: isOutgoing && hasText,
-    replyTo: !props.private && props.inboxSupportsReplyTo.outgoing,
+    delete:
+      (hasText || hasAttachments) &&
+      !isFailedOrProcessing &&
+      !isMessageDeleted.value,
+    cannedResponse: isOutgoing && hasText && !isMessageDeleted.value,
+    copyLink: !isFailedOrProcessing,
+    translate: !isFailedOrProcessing && !isMessageDeleted.value && hasText,
+    replyTo:
+      !props.private &&
+      props.inboxSupportsReplyTo.outgoing &&
+      !isFailedOrProcessing,
   };
 });
 
@@ -499,8 +506,8 @@ provideMessageContext({
       <div
         class="[grid-area:bubble] flex"
         :class="{
-          'ltr:pl-8 rtl:pr-8 justify-end': orientation === ORIENTATION.RIGHT,
-          'ltr:pr-8 rtl:pl-8': orientation === ORIENTATION.LEFT,
+          'ltr:ml-8 rtl:mr-8 justify-end': orientation === ORIENTATION.RIGHT,
+          'ltr:mr-8 rtl:ml-8': orientation === ORIENTATION.LEFT,
           'min-w-0': variant === MESSAGE_VARIANTS.EMAIL,
         }"
         @contextmenu="openContextMenu($event)"
@@ -516,7 +523,7 @@ provideMessageContext({
     </div>
     <div v-if="shouldShowContextMenu" class="context-menu-wrap">
       <ContextMenu
-        v-if="isBubble && !isMessageDeleted"
+        v-if="isBubble"
         :context-menu-position="contextMenuPosition"
         :is-open="showContextMenu"
         :enabled-options="contextMenuEnabledOptions"
diff --git a/app/javascript/dashboard/components-next/message/bubbles/BaseAttachment.vue b/app/javascript/dashboard/components-next/message/bubbles/BaseAttachment.vue
index a4e4aa729..a573e7868 100644
--- a/app/javascript/dashboard/components-next/message/bubbles/BaseAttachment.vue
+++ b/app/javascript/dashboard/components-next/message/bubbles/BaseAttachment.vue
@@ -40,7 +40,7 @@ const senderName = computed(() => {
             <Icon :icon="icon" class="text-white size-4" />
           </slot>
         </div>
-        <div class="space-y-1">
+        <div class="space-y-1 overflow-hidden">
           <div v-if="senderName" class="text-n-slate-12 text-sm truncate">
             {{
               t(senderTranslationKey, {
diff --git a/app/javascript/dashboard/components/ChatList.vue b/app/javascript/dashboard/components/ChatList.vue
index 5aaf46808..f6d114c21 100644
--- a/app/javascript/dashboard/components/ChatList.vue
+++ b/app/javascript/dashboard/components/ChatList.vue
@@ -8,7 +8,6 @@ import {
   computed,
   watch,
   onMounted,
-  onUnmounted,
   defineEmits,
 } from 'vue';
 import { useStore } from 'vuex';
@@ -44,7 +43,7 @@ import {
   useSnakeCase,
 } from 'dashboard/composables/useTransformKeys';
 import { useEmitter } from 'dashboard/composables/emitter';
-import { useEventListener, useScrollLock } from '@vueuse/core';
+import { useEventListener } from '@vueuse/core';
 
 import { emitter } from 'shared/helpers/mitt';
 
@@ -87,12 +86,8 @@ const store = useStore();
 
 const conversationListRef = ref(null);
 const conversationDynamicScroller = ref(null);
-const conversationListScrollableElement = computed(
-  () => conversationDynamicScroller.value?.$el
-);
-const conversationListScrollLock = useScrollLock(
-  conversationListScrollableElement
-);
+
+provide('contextMenuElementTarget', conversationDynamicScroller);
 
 const activeAssigneeTab = ref(wootConstants.ASSIGNEE_TYPE.ME);
 const activeStatus = ref(wootConstants.STATUS_TYPE.OPEN);
@@ -746,7 +741,6 @@ function allSelectedConversationsStatus(status) {
 
 function onContextMenuToggle(state) {
   isContextMenuOpen.value = state;
-  conversationListScrollLock.value = state;
 }
 
 function toggleSelectAll(check) {
@@ -770,10 +764,6 @@ onMounted(() => {
   }
 });
 
-onUnmounted(() => {
-  conversationListScrollLock.value = false;
-});
-
 provide('selectConversation', selectConversation);
 provide('deSelectConversation', deSelectConversation);
 provide('assignAgent', onAssignAgent);
diff --git a/app/javascript/dashboard/components/ui/ContextMenu.vue b/app/javascript/dashboard/components/ui/ContextMenu.vue
index e75e9bae7..0773e4fd2 100644
--- a/app/javascript/dashboard/components/ui/ContextMenu.vue
+++ b/app/javascript/dashboard/components/ui/ContextMenu.vue
@@ -1,6 +1,13 @@
 <script setup>
-import { computed, onMounted, nextTick, useTemplateRef } from 'vue';
-import { useWindowSize, useElementBounding } from '@vueuse/core';
+import {
+  computed,
+  onMounted,
+  nextTick,
+  onUnmounted,
+  useTemplateRef,
+  inject,
+} from 'vue';
+import { useWindowSize, useElementBounding, useScrollLock } from '@vueuse/core';
 
 import TeleportWithDirection from 'dashboard/components-next/TeleportWithDirection.vue';
 
@@ -11,27 +18,34 @@ const props = defineProps({
 
 const emit = defineEmits(['close']);
 
+const elementToLock = inject('contextMenuElementTarget', null);
+
 const menuRef = useTemplateRef('menuRef');
 
+const scrollLockElement = computed(() => {
+  if (!elementToLock?.value) return null;
+  return elementToLock.value?.$el;
+});
+
+const isLocked = useScrollLock(scrollLockElement);
+
 const { width: windowWidth, height: windowHeight } = useWindowSize();
 const { width: menuWidth, height: menuHeight } = useElementBounding(menuRef);
 
 const calculatePosition = (x, y, menuW, menuH, windowW, windowH) => {
+  const PADDING = 16;
   // Initial position
   let left = x;
   let top = y;
-
   // Boundary checks
-  const isOverflowingRight = left + menuW > windowW;
-  const isOverflowingBottom = top + menuH > windowH;
-
+  const isOverflowingRight = left + menuW > windowW - PADDING;
+  const isOverflowingBottom = top + menuH > windowH - PADDING;
   // Adjust position if overflowing
-  if (isOverflowingRight) left = windowW - menuW;
-  if (isOverflowingBottom) top = windowH - menuH;
-
+  if (isOverflowingRight) left = windowW - menuW - PADDING;
+  if (isOverflowingBottom) top = windowH - menuH - PADDING;
   return {
-    left: Math.max(0, left),
-    top: Math.max(0, top),
+    left: Math.max(PADDING, left),
+    top: Math.max(PADDING, top),
   };
 };
 
@@ -54,8 +68,18 @@ const position = computed(() => {
 });
 
 onMounted(() => {
+  isLocked.value = true;
   nextTick(() => menuRef.value?.focus());
 });
+
+const handleClose = () => {
+  isLocked.value = false;
+  emit('close');
+};
+
+onUnmounted(() => {
+  isLocked.value = false;
+});
 </script>
 
 <template>
@@ -65,7 +89,7 @@ onMounted(() => {
       class="fixed outline-none z-[9999] cursor-pointer"
       :style="position"
       tabindex="0"
-      @blur="emit('close')"
+      @blur="handleClose"
     >
       <slot />
     </div>
diff --git a/app/javascript/dashboard/components/widgets/conversation/Message.vue b/app/javascript/dashboard/components/widgets/conversation/Message.vue
index 253eaeaa7..bed90fd05 100644
--- a/app/javascript/dashboard/components/widgets/conversation/Message.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/Message.vue
@@ -185,8 +185,17 @@ export default {
     contextMenuEnabledOptions() {
       return {
         copy: this.hasText,
-        delete: this.hasText || this.hasAttachments,
-        cannedResponse: this.isOutgoing && this.hasText,
+        delete:
+          (this.hasText || this.hasAttachments) &&
+          !this.isMessageDeleted &&
+          !this.isFailed,
+        cannedResponse:
+          this.isOutgoing && this.hasText && !this.isMessageDeleted,
+        copyLink: !this.isFailed || !this.isProcessing,
+        translate:
+          (!this.isFailed || !this.isProcessing) &&
+          !this.isMessageDeleted &&
+          this.hasText,
         replyTo: !this.data.private && this.inboxSupportsReplyTo.outgoing,
       };
     },
@@ -328,7 +337,7 @@ export default {
       return !this.sender.type || this.sender.type === 'agent_bot';
     },
     shouldShowContextMenu() {
-      return !(this.isFailed || this.isPending || this.isUnsupported);
+      return !this.isUnsupported;
     },
     showAvatar() {
       if (this.isOutgoing || this.isTemplate) {
diff --git a/app/javascript/dashboard/components/widgets/conversation/MessagesView.vue b/app/javascript/dashboard/components/widgets/conversation/MessagesView.vue
index 8d0c77f1b..e5e5da385 100644
--- a/app/javascript/dashboard/components/widgets/conversation/MessagesView.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/MessagesView.vue
@@ -1,5 +1,5 @@
 <script>
-import { ref } from 'vue';
+import { ref, provide } from 'vue';
 // composable
 import { useConfig } from 'dashboard/composables/useConfig';
 import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
@@ -63,6 +63,7 @@ export default {
   emits: ['contactPanelToggle'],
   setup() {
     const isPopOutReplyBox = ref(false);
+    const conversationPanelRef = ref(null);
     const { isEnterprise } = useConfig();
 
     const closePopOutReplyBox = () => {
@@ -98,6 +99,8 @@ export default {
       FEATURE_FLAGS.CHATWOOT_V4
     );
 
+    provide('contextMenuElementTarget', conversationPanelRef);
+
     return {
       isEnterprise,
       isPopOutReplyBox,
@@ -108,6 +111,7 @@ export default {
       fetchIntegrationsIfRequired,
       fetchLabelSuggestions,
       showNextBubbles,
+      conversationPanelRef,
     };
   },
   data() {
@@ -541,6 +545,7 @@ export default {
     </div>
     <NextMessageList
       v-if="showNextBubbles"
+      ref="conversationPanelRef"
       class="conversation-panel"
       :current-user-id="currentUserId"
       :first-unread-id="unReadMessages[0]?.id"
@@ -572,7 +577,7 @@ export default {
         />
       </template>
     </NextMessageList>
-    <ul v-else class="conversation-panel">
+    <ul v-else ref="conversationPanelRef" class="conversation-panel">
       <transition name="slide-up">
         <!-- eslint-disable-next-line vue/require-toggle-inside-transition -->
         <li class="min-h-[4rem]">
diff --git a/app/javascript/dashboard/helper/actionCable.js b/app/javascript/dashboard/helper/actionCable.js
index 515806b31..991576e66 100644
--- a/app/javascript/dashboard/helper/actionCable.js
+++ b/app/javascript/dashboard/helper/actionCable.js
@@ -33,6 +33,7 @@ class ActionCableConnector extends BaseActionCableConnector {
       'conversation.read': this.onConversationRead,
       'conversation.updated': this.onConversationUpdated,
       'account.cache_invalidated': this.onCacheInvalidate,
+      'copilot.message.created': this.onCopilotMessageCreated,
     };
   }
 
@@ -189,6 +190,10 @@ class ActionCableConnector extends BaseActionCableConnector {
     this.app.$store.dispatch('notifications/updateNotification', data);
   };
 
+  onCopilotMessageCreated = data => {
+    this.app.$store.dispatch('copilotMessages/upsert', data);
+  };
+
   onCacheInvalidate = data => {
     const keys = data.cache_keys;
     this.app.$store.dispatch('labels/revalidate', { newKey: keys.label });
diff --git a/app/javascript/dashboard/helper/specs/actionCable.spec.js b/app/javascript/dashboard/helper/specs/actionCable.spec.js
new file mode 100644
index 000000000..4ad8a52c6
--- /dev/null
+++ b/app/javascript/dashboard/helper/specs/actionCable.spec.js
@@ -0,0 +1,67 @@
+import { describe, it, beforeEach, expect, vi } from 'vitest';
+import ActionCableConnector from '../actionCable';
+
+vi.mock('shared/helpers/mitt', () => ({
+  emitter: {
+    emit: vi.fn(),
+  },
+}));
+
+vi.mock('dashboard/composables/useImpersonation', () => ({
+  useImpersonation: () => ({
+    isImpersonating: { value: false },
+  }),
+}));
+
+global.chatwootConfig = {
+  websocketURL: 'wss://test.chatwoot.com',
+};
+
+describe('ActionCableConnector - Copilot Tests', () => {
+  let store;
+  let actionCable;
+  let mockDispatch;
+
+  beforeEach(() => {
+    vi.clearAllMocks();
+    mockDispatch = vi.fn();
+    store = {
+      $store: {
+        dispatch: mockDispatch,
+        getters: {
+          getCurrentAccountId: 1,
+        },
+      },
+    };
+
+    actionCable = ActionCableConnector.init(store.$store, 'test-token');
+  });
+  describe('copilot event handlers', () => {
+    it('should register the copilot.message.created event handler', () => {
+      expect(Object.keys(actionCable.events)).toContain(
+        'copilot.message.created'
+      );
+      expect(actionCable.events['copilot.message.created']).toBe(
+        actionCable.onCopilotMessageCreated
+      );
+    });
+
+    it('should handle the copilot.message.created event through the ActionCable system', () => {
+      const copilotData = {
+        id: 2,
+        content: 'This is a copilot message from ActionCable',
+        conversation_id: 456,
+        created_at: '2025-05-27T15:58:04-06:00',
+        account_id: 1,
+      };
+      actionCable.onReceived({
+        event: 'copilot.message.created',
+        data: copilotData,
+      });
+      expect(mockDispatch).toHaveBeenCalledWith(
+        'copilotMessages/upsert',
+        copilotData
+      );
+    });
+  });
+});
diff --git a/app/javascript/dashboard/i18n/locale/en/search.json b/app/javascript/dashboard/i18n/locale/en/search.json
index 3cb566813..e8510ab97 100644
--- a/app/javascript/dashboard/i18n/locale/en/search.json
+++ b/app/javascript/dashboard/i18n/locale/en/search.json
@@ -4,12 +4,14 @@
       "ALL": "All",
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/modules/conversations/components/MessageContextMenu.vue b/app/javascript/dashboard/modules/conversations/components/MessageContextMenu.vue
index 5c051869a..ababf1588 100644
--- a/app/javascript/dashboard/modules/conversations/components/MessageContextMenu.vue
+++ b/app/javascript/dashboard/modules/conversations/components/MessageContextMenu.vue
@@ -47,6 +47,7 @@ export default {
   emits: ['open', 'close', 'replyTo'],
   setup() {
     const { getPlainText } = useMessageFormatter();
+
     return {
       getPlainText,
     };
@@ -167,7 +168,7 @@ export default {
     </woot-modal>
     <!-- Confirm Deletion -->
     <woot-delete-modal
-      v-if="showDeleteModal"
+      v-if="showDeleteModal && enabledOptions['delete']"
       v-model:show="showDeleteModal"
       class="context-menu--delete-modal"
       :on-close="closeDeleteModal"
@@ -212,7 +213,7 @@ export default {
           @click.stop="handleCopy"
         />
         <MenuItem
-          v-if="enabledOptions['copy']"
+          v-if="enabledOptions['translate']"
           :option="{
             icon: 'translate',
             label: $t('CONVERSATION.CONTEXT_MENU.TRANSLATE'),
@@ -222,6 +223,7 @@ export default {
         />
         <hr />
         <MenuItem
+          v-if="enabledOptions['copyLink']"
           :option="{
             icon: 'link',
             label: $t('CONVERSATION.CONTEXT_MENU.COPY_PERMALINK'),
diff --git a/app/javascript/dashboard/modules/search/components/SearchResultArticleItem.vue b/app/javascript/dashboard/modules/search/components/SearchResultArticleItem.vue
new file mode 100644
index 000000000..7e2da950e
--- /dev/null
+++ b/app/javascript/dashboard/modules/search/components/SearchResultArticleItem.vue
@@ -0,0 +1,69 @@
+<script setup>
+import { computed } from 'vue';
+import Icon from 'next/icon/Icon.vue';
+import { frontendURL } from 'dashboard/helper/URLHelper';
+import MessageFormatter from 'shared/helpers/MessageFormatter';
+
+const props = defineProps({
+  id: { type: [String, Number], default: 0 },
+  title: { type: String, default: '' },
+  description: { type: String, default: '' },
+  category: { type: String, default: '' },
+  locale: { type: String, default: '' },
+  content: { type: String, default: '' },
+  portalSlug: { type: String, required: true },
+  accountId: { type: [String, Number], default: 0 },
+});
+
+const MAX_LENGTH = 300;
+
+const navigateTo = computed(() => {
+  return frontendURL(
+    `accounts/${props.accountId}/portals/${props.portalSlug}/${props.locale}/articles/edit/${props.id}`
+  );
+});
+
+const truncatedContent = computed(() => {
+  if (!props.content) return props.description || '';
+
+  // Use MessageFormatter to properly convert markdown to plain text
+  const formatter = new MessageFormatter(props.content);
+  const plainText = formatter.plainText.trim();
+
+  return plainText.length > MAX_LENGTH
+    ? `${plainText.substring(0, MAX_LENGTH)}...`
+    : plainText;
+});
+</script>
+
+<template>
+  <router-link
+    :to="navigateTo"
+    class="flex items-start p-2 rounded-xl cursor-pointer hover:bg-n-slate-2"
+  >
+    <div
+      class="flex items-center justify-center w-6 h-6 mt-0.5 rounded bg-n-slate-3"
+    >
+      <Icon icon="i-lucide-library-big" class="text-n-slate-10" />
+    </div>
+    <div class="ltr:ml-2 rtl:mr-2 min-w-0 flex-1">
+      <div class="flex items-center gap-2">
+        <h5 class="text-sm font-medium truncate min-w-0 text-n-slate-12">
+          {{ title }}
+        </h5>
+        <span
+          v-if="category"
+          class="text-xs font-medium whitespace-nowrap capitalize bg-n-slate-3 px-1 py-0.5 rounded text-n-slate-10"
+        >
+          {{ category }}
+        </span>
+      </div>
+      <p
+        v-if="truncatedContent"
+        class="mt-1 text-sm text-n-slate-11 line-clamp-2"
+      >
+        {{ truncatedContent }}
+      </p>
+    </div>
+  </router-link>
+</template>
diff --git a/app/javascript/dashboard/modules/search/components/SearchResultArticlesList.vue b/app/javascript/dashboard/modules/search/components/SearchResultArticlesList.vue
new file mode 100644
index 000000000..679e411c2
--- /dev/null
+++ b/app/javascript/dashboard/modules/search/components/SearchResultArticlesList.vue
@@ -0,0 +1,53 @@
+<script setup>
+import { useMapGetter } from 'dashboard/composables/store.js';
+
+import SearchResultSection from './SearchResultSection.vue';
+import SearchResultArticleItem from './SearchResultArticleItem.vue';
+
+defineProps({
+  articles: {
+    type: Array,
+    default: () => [],
+  },
+  query: {
+    type: String,
+    default: '',
+  },
+  isFetching: {
+    type: Boolean,
+    default: false,
+  },
+  showTitle: {
+    type: Boolean,
+    default: true,
+  },
+});
+
+const accountId = useMapGetter('getCurrentAccountId');
+</script>
+
+<template>
+  <SearchResultSection
+    :title="$t('SEARCH.SECTION.ARTICLES')"
+    :empty="!articles.length"
+    :query="query"
+    :show-title="showTitle"
+    :is-fetching="isFetching"
+  >
+    <ul v-if="articles.length" class="space-y-1.5 list-none">
+      <li v-for="article in articles" :key="article.id">
+        <SearchResultArticleItem
+          :id="article.id"
+          :title="article.title"
+          :description="article.description"
+          :content="article.content"
+          :portal-slug="article.portal_slug"
+          :locale="article.locale"
+          :account-id="accountId"
+          :category="article.category_name"
+          :status="article.status"
+        />
+      </li>
+    </ul>
+  </SearchResultSection>
+</template>
diff --git a/app/javascript/dashboard/modules/search/components/SearchView.vue b/app/javascript/dashboard/modules/search/components/SearchView.vue
index 1b0a9e4d7..bd48a3078 100644
--- a/app/javascript/dashboard/modules/search/components/SearchView.vue
+++ b/app/javascript/dashboard/modules/search/components/SearchView.vue
@@ -8,6 +8,7 @@ import {
   ROLES,
   CONVERSATION_PERMISSIONS,
   CONTACT_PERMISSIONS,
+  PORTAL_PERMISSIONS,
 } from 'dashboard/constants/permissions.js';
 import {
   getUserPermissions,
@@ -22,6 +23,7 @@ import SearchTabs from './SearchTabs.vue';
 import SearchResultConversationsList from './SearchResultConversationsList.vue';
 import SearchResultMessagesList from './SearchResultMessagesList.vue';
 import SearchResultContactsList from './SearchResultContactsList.vue';
+import SearchResultArticlesList from './SearchResultArticlesList.vue';
 
 const router = useRouter();
 const store = useStore();
@@ -34,6 +36,7 @@ const pages = ref({
   contacts: 1,
   conversations: 1,
   messages: 1,
+  articles: 1,
 });
 
 const currentUser = useMapGetter('getCurrentUser');
@@ -43,6 +46,7 @@ const conversationRecords = useMapGetter(
   'conversationSearch/getConversationRecords'
 );
 const messageRecords = useMapGetter('conversationSearch/getMessageRecords');
+const articleRecords = useMapGetter('conversationSearch/getArticleRecords');
 const uiFlags = useMapGetter('conversationSearch/getUIFlags');
 
 const addTypeToRecords = (records, type) =>
@@ -57,6 +61,9 @@ const mappedConversations = computed(() =>
 const mappedMessages = computed(() =>
   addTypeToRecords(messageRecords, 'message')
 );
+const mappedArticles = computed(() =>
+  addTypeToRecords(articleRecords, 'article')
+);
 
 const isSelectedTabAll = computed(() => selectedTab.value === 'all');
 
@@ -66,6 +73,7 @@ const sliceRecordsIfAllTab = items =>
 const contacts = computed(() => sliceRecordsIfAllTab(mappedContacts));
 const conversations = computed(() => sliceRecordsIfAllTab(mappedConversations));
 const messages = computed(() => sliceRecordsIfAllTab(mappedMessages));
+const articles = computed(() => sliceRecordsIfAllTab(mappedArticles));
 
 const filterByTab = tab =>
   computed(() => selectedTab.value === tab || isSelectedTabAll.value);
@@ -73,6 +81,7 @@ const filterByTab = tab =>
 const filterContacts = filterByTab('contacts');
 const filterConversations = filterByTab('conversations');
 const filterMessages = filterByTab('messages');
+const filterArticles = filterByTab('articles');
 
 const userPermissions = computed(() =>
   getUserPermissions(currentUser.value, currentAccountId.value)
@@ -80,7 +89,12 @@ const userPermissions = computed(() =>
 
 const TABS_CONFIG = {
   all: {
-    permissions: [CONTACT_PERMISSIONS, ...ROLES, ...CONVERSATION_PERMISSIONS],
+    permissions: [
+      CONTACT_PERMISSIONS,
+      ...ROLES,
+      ...CONVERSATION_PERMISSIONS,
+      PORTAL_PERMISSIONS,
+    ],
     count: () => null, // No count for all tab
   },
   contacts: {
@@ -95,6 +109,10 @@ const TABS_CONFIG = {
     permissions: [...ROLES, ...CONVERSATION_PERMISSIONS],
     count: () => mappedMessages.value.length,
   },
+  articles: {
+    permissions: [...ROLES, PORTAL_PERMISSIONS],
+    count: () => mappedArticles.value.length,
+  },
 };
 
 const tabs = computed(() => {
@@ -123,6 +141,10 @@ const totalSearchResultsCount = computed(() => {
       permissions: [...ROLES, ...CONVERSATION_PERMISSIONS],
       count: () => conversations.value.length + messages.value.length,
     },
+    articles: {
+      permissions: [...ROLES, PORTAL_PERMISSIONS],
+      count: () => articles.value.length,
+    },
   };
   return filterItemsByPermission(
     permissionCounts,
@@ -138,12 +160,13 @@ const activeTabIndex = computed(() => {
 });
 
 const isFetchingAny = computed(() => {
-  const { contact, message, conversation, isFetching } = uiFlags.value;
+  const { contact, message, conversation, article, isFetching } = uiFlags.value;
   return (
     isFetching ||
     contact.isFetching ||
     message.isFetching ||
-    conversation.isFetching
+    conversation.isFetching ||
+    article.isFetching
   );
 });
 
@@ -171,6 +194,7 @@ const showLoadMore = computed(() => {
     contacts: mappedContacts.value,
     conversations: mappedConversations.value,
     messages: mappedMessages.value,
+    articles: mappedArticles.value,
   }[selectedTab.value];
 
   return (
@@ -185,10 +209,11 @@ const showViewMore = computed(() => ({
   conversations:
     mappedConversations.value?.length > 5 && isSelectedTabAll.value,
   messages: mappedMessages.value?.length > 5 && isSelectedTabAll.value,
+  articles: mappedArticles.value?.length > 5 && isSelectedTabAll.value,
 }));
 
 const clearSearchResult = () => {
-  pages.value = { contacts: 1, conversations: 1, messages: 1 };
+  pages.value = { contacts: 1, conversations: 1, messages: 1, articles: 1 };
   store.dispatch('conversationSearch/clearSearchResults');
 };
 
@@ -214,6 +239,7 @@ const loadMore = () => {
     contacts: 'conversationSearch/contactSearch',
     conversations: 'conversationSearch/conversationSearch',
     messages: 'conversationSearch/messageSearch',
+    articles: 'conversationSearch/articleSearch',
   };
 
   if (uiFlags.value.isFetching || selectedTab.value === 'all') return;
@@ -328,6 +354,28 @@ onUnmounted(() => {
               />
             </Policy>
 
+            <Policy
+              :permissions="[...ROLES, PORTAL_PERMISSIONS]"
+              class="flex flex-col justify-center"
+            >
+              <SearchResultArticlesList
+                v-if="filterArticles"
+                :is-fetching="uiFlags.article.isFetching"
+                :articles="articles"
+                :query="query"
+                :show-title="isSelectedTabAll"
+              />
+              <NextButton
+                v-if="showViewMore.articles"
+                :label="t(`SEARCH.VIEW_MORE`)"
+                icon="i-lucide-eye"
+                slate
+                sm
+                outline
+                @click="selectedTab = 'articles'"
+              />
+            </Policy>
+
             <div v-if="showLoadMore" class="flex justify-center mt-4 mb-6">
               <NextButton
                 v-if="!isSelectedTabAll"
diff --git a/app/javascript/dashboard/modules/search/search.routes.js b/app/javascript/dashboard/modules/search/search.routes.js
index e9261dbd9..c089e07c8 100644
--- a/app/javascript/dashboard/modules/search/search.routes.js
+++ b/app/javascript/dashboard/modules/search/search.routes.js
@@ -3,6 +3,7 @@ import {
   ROLES,
   CONVERSATION_PERMISSIONS,
   CONTACT_PERMISSIONS,
+  PORTAL_PERMISSIONS,
 } from 'dashboard/constants/permissions.js';
 
 import SearchView from './components/SearchView.vue';
@@ -12,7 +13,12 @@ export const routes = [
     path: frontendURL('accounts/:accountId/search'),
     name: 'search',
     meta: {
-      permissions: [...ROLES, ...CONVERSATION_PERMISSIONS, CONTACT_PERMISSIONS],
+      permissions: [
+        ...ROLES,
+        ...CONVERSATION_PERMISSIONS,
+        CONTACT_PERMISSIONS,
+        PORTAL_PERMISSIONS,
+      ],
     },
     component: SearchView,
   },
diff --git a/app/javascript/dashboard/store/captain/copilotMessages.js b/app/javascript/dashboard/store/captain/copilotMessages.js
new file mode 100644
index 000000000..83b7fddce
--- /dev/null
+++ b/app/javascript/dashboard/store/captain/copilotMessages.js
@@ -0,0 +1,19 @@
+import CopilotMessagesAPI from 'dashboard/api/captain/copilotMessages';
+import { createStore } from './storeFactory';
+
+export default createStore({
+  name: 'CopilotMessages',
+  API: CopilotMessagesAPI,
+  getters: {
+    getMessagesByThreadId: state => copilotThreadId => {
+      return state.records.filter(
+        record => record.copilot_thread?.id === Number(copilotThreadId)
+      );
+    },
+  },
+  actions: mutationTypes => ({
+    upsert({ commit }, data) {
+      commit(mutationTypes.UPSERT, data);
+    },
+  }),
+});
diff --git a/app/javascript/dashboard/store/captain/copilotThreads.js b/app/javascript/dashboard/store/captain/copilotThreads.js
new file mode 100644
index 000000000..8d820f305
--- /dev/null
+++ b/app/javascript/dashboard/store/captain/copilotThreads.js
@@ -0,0 +1,7 @@
+import CopilotThreadsAPI from 'dashboard/api/captain/copilotThreads';
+import { createStore } from './storeFactory';
+
+export default createStore({
+  name: 'CopilotThreads',
+  API: CopilotThreadsAPI,
+});
diff --git a/app/javascript/dashboard/store/captain/storeFactory.js b/app/javascript/dashboard/store/captain/storeFactory.js
index a55522062..ad669f62b 100644
--- a/app/javascript/dashboard/store/captain/storeFactory.js
+++ b/app/javascript/dashboard/store/captain/storeFactory.js
@@ -1,5 +1,11 @@
-import { throwErrorMessage } from 'dashboard/store/utils/api';
 import * as MutationHelpers from 'shared/helpers/vuex/mutationHelpers';
+import {
+  createRecord,
+  deleteRecord,
+  getRecords,
+  showRecord,
+  updateRecord,
+} from './storeFactoryHelper';
 
 export const generateMutationTypes = name => {
   const capitalizedName = name.toUpperCase();
@@ -10,6 +16,7 @@ export const generateMutationTypes = name => {
     EDIT: `EDIT_${capitalizedName}`,
     DELETE: `DELETE_${capitalizedName}`,
     SET_META: `SET_${capitalizedName}_META`,
+    UPSERT: `UPSERT_${capitalizedName}`,
   };
 };
 
@@ -33,7 +40,6 @@ export const createGetters = () => ({
   getMeta: state => state.meta,
 });
 
-// store/mutations.js
 export const createMutations = mutationTypes => ({
   [mutationTypes.SET_UI_FLAG](state, data) {
     state.uiFlags = {
@@ -51,78 +57,19 @@ export const createMutations = mutationTypes => ({
   [mutationTypes.ADD]: MutationHelpers.create,
   [mutationTypes.EDIT]: MutationHelpers.update,
   [mutationTypes.DELETE]: MutationHelpers.destroy,
+  [mutationTypes.UPSERT]: MutationHelpers.setSingleRecord,
 });
 
-// store/actions/crud.js
 export const createCrudActions = (API, mutationTypes) => ({
-  async get({ commit }, params = {}) {
-    commit(mutationTypes.SET_UI_FLAG, { fetchingList: true });
-    try {
-      const response = await API.get(params);
-      commit(mutationTypes.SET, response.data.payload);
-      commit(mutationTypes.SET_META, response.data.meta);
-      return response.data.payload;
-    } catch (error) {
-      return throwErrorMessage(error);
-    } finally {
-      commit(mutationTypes.SET_UI_FLAG, { fetchingList: false });
-    }
-  },
-
-  async show({ commit }, id) {
-    commit(mutationTypes.SET_UI_FLAG, { fetchingItem: true });
-    try {
-      const response = await API.show(id);
-      commit(mutationTypes.ADD, response.data);
-      return response.data;
-    } catch (error) {
-      return throwErrorMessage(error);
-    } finally {
-      commit(mutationTypes.SET_UI_FLAG, { fetchingItem: false });
-    }
-  },
-
-  async create({ commit }, dataObj) {
-    commit(mutationTypes.SET_UI_FLAG, { creatingItem: true });
-    try {
-      const response = await API.create(dataObj);
-      commit(mutationTypes.ADD, response.data);
-      return response.data;
-    } catch (error) {
-      return throwErrorMessage(error);
-    } finally {
-      commit(mutationTypes.SET_UI_FLAG, { creatingItem: false });
-    }
-  },
-
-  async update({ commit }, { id, ...updateObj }) {
-    commit(mutationTypes.SET_UI_FLAG, { updatingItem: true });
-    try {
-      const response = await API.update(id, updateObj);
-      commit(mutationTypes.EDIT, response.data);
-      return response.data;
-    } catch (error) {
-      return throwErrorMessage(error);
-    } finally {
-      commit(mutationTypes.SET_UI_FLAG, { updatingItem: false });
-    }
-  },
-
-  async delete({ commit }, id) {
-    commit(mutationTypes.SET_UI_FLAG, { deletingItem: true });
-    try {
-      await API.delete(id);
-      commit(mutationTypes.DELETE, id);
-      return id;
-    } catch (error) {
-      return throwErrorMessage(error);
-    } finally {
-      commit(mutationTypes.SET_UI_FLAG, { deletingItem: false });
-    }
-  },
+  get: getRecords(mutationTypes, API),
+  show: showRecord(mutationTypes, API),
+  create: createRecord(mutationTypes, API),
+  update: updateRecord(mutationTypes, API),
+  delete: deleteRecord(mutationTypes, API),
 });
+
 export const createStore = options => {
-  const { name, API, actions } = options;
+  const { name, API, actions, getters } = options;
   const mutationTypes = generateMutationTypes(name);
 
   const customActions = actions ? actions(mutationTypes) : {};
@@ -130,7 +77,10 @@ export const createStore = options => {
   return {
     namespaced: true,
     state: createInitialState(),
-    getters: createGetters(),
+    getters: {
+      ...createGetters(),
+      ...(getters || {}),
+    },
     mutations: createMutations(mutationTypes),
     actions: {
       ...createCrudActions(API, mutationTypes),
diff --git a/app/javascript/dashboard/store/captain/storeFactory.spec.js b/app/javascript/dashboard/store/captain/storeFactory.spec.js
new file mode 100644
index 000000000..0aec26e40
--- /dev/null
+++ b/app/javascript/dashboard/store/captain/storeFactory.spec.js
@@ -0,0 +1,380 @@
+import { throwErrorMessage } from 'dashboard/store/utils/api';
+import * as MutationHelpers from 'shared/helpers/vuex/mutationHelpers';
+import {
+  generateMutationTypes,
+  createInitialState,
+  createGetters,
+  createMutations,
+  createCrudActions,
+  createStore,
+} from './storeFactory';
+
+vi.mock('dashboard/store/utils/api', () => ({
+  throwErrorMessage: vi.fn(),
+}));
+
+vi.mock('shared/helpers/vuex/mutationHelpers', () => ({
+  set: vi.fn(),
+  create: vi.fn(),
+  update: vi.fn(),
+  destroy: vi.fn(),
+  setSingleRecord: vi.fn(),
+}));
+
+describe('storeFactory', () => {
+  describe('generateMutationTypes', () => {
+    it('generates correct mutation types with capitalized name', () => {
+      const result = generateMutationTypes('test');
+      expect(result).toEqual({
+        SET_UI_FLAG: 'SET_TEST_UI_FLAG',
+        SET: 'SET_TEST',
+        ADD: 'ADD_TEST',
+        EDIT: 'EDIT_TEST',
+        DELETE: 'DELETE_TEST',
+        SET_META: 'SET_TEST_META',
+        UPSERT: 'UPSERT_TEST',
+      });
+    });
+  });
+
+  describe('createInitialState', () => {
+    it('returns the correct initial state structure', () => {
+      const result = createInitialState();
+      expect(result).toEqual({
+        records: [],
+        meta: {},
+        uiFlags: {
+          fetchingList: false,
+          fetchingItem: false,
+          creatingItem: false,
+          updatingItem: false,
+          deletingItem: false,
+        },
+      });
+    });
+  });
+
+  describe('createGetters', () => {
+    it('returns getters with correct implementations', () => {
+      const getters = createGetters();
+
+      const state = {
+        records: [{ id: 2 }, { id: 1 }, { id: 3 }],
+        uiFlags: { fetchingList: true },
+        meta: { totalCount: 10, page: 1 },
+      };
+      expect(getters.getRecords(state)).toEqual([
+        { id: 3 },
+        { id: 2 },
+        { id: 1 },
+      ]);
+
+      expect(getters.getRecord(state)(2)).toEqual({ id: 2 });
+      expect(getters.getRecord(state)(4)).toEqual({});
+
+      expect(getters.getUIFlags(state)).toEqual({
+        fetchingList: true,
+      });
+
+      expect(getters.getMeta(state)).toEqual({
+        totalCount: 10,
+        page: 1,
+      });
+    });
+  });
+
+  describe('createMutations', () => {
+    it('creates mutations with correct implementations', () => {
+      const mutationTypes = generateMutationTypes('test');
+      const mutations = createMutations(mutationTypes);
+
+      const state = { uiFlags: { fetchingList: false } };
+      mutations[mutationTypes.SET_UI_FLAG](state, { fetchingList: true });
+      expect(state.uiFlags).toEqual({ fetchingList: true });
+
+      const metaState = { meta: {} };
+      mutations[mutationTypes.SET_META](metaState, {
+        total_count: '10',
+        page: '2',
+      });
+      expect(metaState.meta).toEqual({ totalCount: 10, page: 2 });
+
+      expect(mutations[mutationTypes.SET]).toBe(MutationHelpers.set);
+      expect(mutations[mutationTypes.ADD]).toBe(MutationHelpers.create);
+      expect(mutations[mutationTypes.EDIT]).toBe(MutationHelpers.update);
+      expect(mutations[mutationTypes.DELETE]).toBe(MutationHelpers.destroy);
+      expect(mutations[mutationTypes.UPSERT]).toBe(
+        MutationHelpers.setSingleRecord
+      );
+    });
+  });
+
+  describe('createCrudActions', () => {
+    let API;
+    let commit;
+    let mutationTypes;
+    let actions;
+
+    beforeEach(() => {
+      API = {
+        get: vi.fn(),
+        show: vi.fn(),
+        create: vi.fn(),
+        update: vi.fn(),
+        delete: vi.fn(),
+      };
+      commit = vi.fn();
+      mutationTypes = generateMutationTypes('test');
+      actions = createCrudActions(API, mutationTypes);
+    });
+
+    describe('get action', () => {
+      it('handles successful API response', async () => {
+        const payload = [{ id: 1 }];
+        const meta = { total_count: 10, page: 1 };
+        API.get.mockResolvedValue({ data: { payload, meta } });
+
+        const result = await actions.get({ commit });
+
+        expect(commit).toHaveBeenCalledWith(mutationTypes.SET_UI_FLAG, {
+          fetchingList: true,
+        });
+        expect(commit).toHaveBeenCalledWith(mutationTypes.SET, payload);
+        expect(commit).toHaveBeenCalledWith(mutationTypes.SET_META, meta);
+        expect(commit).toHaveBeenCalledWith(mutationTypes.SET_UI_FLAG, {
+          fetchingList: false,
+        });
+        expect(result).toEqual(payload);
+      });
+
+      it('handles API error', async () => {
+        const error = new Error('API Error');
+        API.get.mockRejectedValue(error);
+        throwErrorMessage.mockReturnValue('Error thrown');
+
+        const result = await actions.get({ commit });
+
+        expect(commit).toHaveBeenCalledWith(mutationTypes.SET_UI_FLAG, {
+          fetchingList: true,
+        });
+        expect(throwErrorMessage).toHaveBeenCalledWith(error);
+        expect(commit).toHaveBeenCalledWith(mutationTypes.SET_UI_FLAG, {
+          fetchingList: false,
+        });
+        expect(result).toEqual('Error thrown');
+      });
+    });
+
+    describe('show action', () => {
+      it('handles successful API response', async () => {
+        const data = { id: 1, name: 'Test' };
+        API.show.mockResolvedValue({ data });
+
+        const result = await actions.show({ commit }, 1);
+
+        expect(commit).toHaveBeenCalledWith(mutationTypes.SET_UI_FLAG, {
+          fetchingItem: true,
+        });
+        expect(commit).toHaveBeenCalledWith(mutationTypes.ADD, data);
+        expect(commit).toHaveBeenCalledWith(mutationTypes.SET_UI_FLAG, {
+          fetchingItem: false,
+        });
+        expect(result).toEqual(data);
+      });
+
+      it('handles API error', async () => {
+        const error = new Error('API Error');
+        API.show.mockRejectedValue(error);
+        throwErrorMessage.mockReturnValue('Error thrown');
+
+        const result = await actions.show({ commit }, 1);
+
+        expect(commit).toHaveBeenCalledWith(mutationTypes.SET_UI_FLAG, {
+          fetchingItem: true,
+        });
+        expect(throwErrorMessage).toHaveBeenCalledWith(error);
+        expect(commit).toHaveBeenCalledWith(mutationTypes.SET_UI_FLAG, {
+          fetchingItem: false,
+        });
+        expect(result).toEqual('Error thrown');
+      });
+    });
+
+    describe('create action', () => {
+      it('handles successful API response', async () => {
+        const data = { id: 1, name: 'Test' };
+        API.create.mockResolvedValue({ data });
+
+        const result = await actions.create({ commit }, { name: 'Test' });
+
+        expect(commit).toHaveBeenCalledWith(mutationTypes.SET_UI_FLAG, {
+          creatingItem: true,
+        });
+        expect(commit).toHaveBeenCalledWith(mutationTypes.UPSERT, data);
+        expect(commit).toHaveBeenCalledWith(mutationTypes.SET_UI_FLAG, {
+          creatingItem: false,
+        });
+        expect(result).toEqual(data);
+      });
+
+      it('handles API error', async () => {
+        const error = new Error('API Error');
+        API.create.mockRejectedValue(error);
+        throwErrorMessage.mockReturnValue('Error thrown');
+
+        const result = await actions.create({ commit }, { name: 'Test' });
+
+        expect(commit).toHaveBeenCalledWith(mutationTypes.SET_UI_FLAG, {
+          creatingItem: true,
+        });
+        expect(throwErrorMessage).toHaveBeenCalledWith(error);
+        expect(commit).toHaveBeenCalledWith(mutationTypes.SET_UI_FLAG, {
+          creatingItem: false,
+        });
+        expect(result).toEqual('Error thrown');
+      });
+    });
+
+    describe('update action', () => {
+      it('handles successful API response', async () => {
+        const data = { id: 1, name: 'Updated' };
+        API.update.mockResolvedValue({ data });
+
+        const result = await actions.update(
+          { commit },
+          { id: 1, name: 'Updated' }
+        );
+
+        expect(commit).toHaveBeenCalledWith(mutationTypes.SET_UI_FLAG, {
+          updatingItem: true,
+        });
+        expect(API.update).toHaveBeenCalledWith(1, { name: 'Updated' });
+        expect(commit).toHaveBeenCalledWith(mutationTypes.EDIT, data);
+        expect(commit).toHaveBeenCalledWith(mutationTypes.SET_UI_FLAG, {
+          updatingItem: false,
+        });
+        expect(result).toEqual(data);
+      });
+
+      it('handles API error', async () => {
+        const error = new Error('API Error');
+        API.update.mockRejectedValue(error);
+        throwErrorMessage.mockReturnValue('Error thrown');
+
+        const result = await actions.update(
+          { commit },
+          { id: 1, name: 'Updated' }
+        );
+
+        expect(commit).toHaveBeenCalledWith(mutationTypes.SET_UI_FLAG, {
+          updatingItem: true,
+        });
+        expect(throwErrorMessage).toHaveBeenCalledWith(error);
+        expect(commit).toHaveBeenCalledWith(mutationTypes.SET_UI_FLAG, {
+          updatingItem: false,
+        });
+        expect(result).toEqual('Error thrown');
+      });
+    });
+
+    describe('delete action', () => {
+      it('handles successful API response', async () => {
+        API.delete.mockResolvedValue({});
+
+        const result = await actions.delete({ commit }, 1);
+
+        expect(commit).toHaveBeenCalledWith(mutationTypes.SET_UI_FLAG, {
+          deletingItem: true,
+        });
+        expect(API.delete).toHaveBeenCalledWith(1);
+        expect(commit).toHaveBeenCalledWith(mutationTypes.DELETE, 1);
+        expect(commit).toHaveBeenCalledWith(mutationTypes.SET_UI_FLAG, {
+          deletingItem: false,
+        });
+        expect(result).toEqual(1);
+      });
+
+      it('handles API error', async () => {
+        const error = new Error('API Error');
+        API.delete.mockRejectedValue(error);
+        throwErrorMessage.mockReturnValue('Error thrown');
+
+        const result = await actions.delete({ commit }, 1);
+
+        expect(commit).toHaveBeenCalledWith(mutationTypes.SET_UI_FLAG, {
+          deletingItem: true,
+        });
+        expect(throwErrorMessage).toHaveBeenCalledWith(error);
+        expect(commit).toHaveBeenCalledWith(mutationTypes.SET_UI_FLAG, {
+          deletingItem: false,
+        });
+        expect(result).toEqual('Error thrown');
+      });
+    });
+  });
+
+  describe('createStore', () => {
+    it('creates a complete store with default options', () => {
+      const API = {};
+      const store = createStore({ name: 'test', API });
+
+      expect(store.namespaced).toBe(true);
+      expect(store.state).toEqual(createInitialState());
+      expect(Object.keys(store.getters)).toEqual([
+        'getRecords',
+        'getRecord',
+        'getUIFlags',
+        'getMeta',
+      ]);
+      expect(Object.keys(store.mutations)).toEqual([
+        'SET_TEST_UI_FLAG',
+        'SET_TEST_META',
+        'SET_TEST',
+        'ADD_TEST',
+        'EDIT_TEST',
+        'DELETE_TEST',
+        'UPSERT_TEST',
+      ]);
+      expect(Object.keys(store.actions)).toEqual([
+        'get',
+        'show',
+        'create',
+        'update',
+        'delete',
+      ]);
+    });
+
+    it('creates a store with custom actions and getters', () => {
+      const API = {};
+      const customGetters = { customGetter: () => 'custom' };
+      const customActions = () => ({
+        customAction: () => 'custom',
+      });
+
+      const store = createStore({
+        name: 'test',
+        API,
+        getters: customGetters,
+        actions: customActions,
+      });
+
+      expect(store.getters).toHaveProperty('customGetter');
+      expect(store.actions).toHaveProperty('customAction');
+      expect(Object.keys(store.getters)).toEqual([
+        'getRecords',
+        'getRecord',
+        'getUIFlags',
+        'getMeta',
+        'customGetter',
+      ]);
+      expect(Object.keys(store.actions)).toEqual([
+        'get',
+        'show',
+        'create',
+        'update',
+        'delete',
+        'customAction',
+      ]);
+    });
+  });
+});
diff --git a/app/javascript/dashboard/store/captain/storeFactoryHelper.js b/app/javascript/dashboard/store/captain/storeFactoryHelper.js
new file mode 100644
index 000000000..7a04d2e81
--- /dev/null
+++ b/app/javascript/dashboard/store/captain/storeFactoryHelper.js
@@ -0,0 +1,77 @@
+import { throwErrorMessage } from 'dashboard/store/utils/api';
+
+export const getRecords =
+  (mutationTypes, API) =>
+  async ({ commit }, params = {}) => {
+    commit(mutationTypes.SET_UI_FLAG, { fetchingList: true });
+    try {
+      const response = await API.get(params);
+      commit(mutationTypes.SET, response.data.payload);
+      commit(mutationTypes.SET_META, response.data.meta);
+      return response.data.payload;
+    } catch (error) {
+      return throwErrorMessage(error);
+    } finally {
+      commit(mutationTypes.SET_UI_FLAG, { fetchingList: false });
+    }
+  };
+
+export const showRecord =
+  (mutationTypes, API) =>
+  async ({ commit }, id) => {
+    commit(mutationTypes.SET_UI_FLAG, { fetchingItem: true });
+    try {
+      const response = await API.show(id);
+      commit(mutationTypes.ADD, response.data);
+      return response.data;
+    } catch (error) {
+      return throwErrorMessage(error);
+    } finally {
+      commit(mutationTypes.SET_UI_FLAG, { fetchingItem: false });
+    }
+  };
+
+export const createRecord =
+  (mutationTypes, API) =>
+  async ({ commit }, dataObj) => {
+    commit(mutationTypes.SET_UI_FLAG, { creatingItem: true });
+    try {
+      const response = await API.create(dataObj);
+      commit(mutationTypes.UPSERT, response.data);
+      return response.data;
+    } catch (error) {
+      return throwErrorMessage(error);
+    } finally {
+      commit(mutationTypes.SET_UI_FLAG, { creatingItem: false });
+    }
+  };
+
+export const updateRecord =
+  (mutationTypes, API) =>
+  async ({ commit }, { id, ...updateObj }) => {
+    commit(mutationTypes.SET_UI_FLAG, { updatingItem: true });
+    try {
+      const response = await API.update(id, updateObj);
+      commit(mutationTypes.EDIT, response.data);
+      return response.data;
+    } catch (error) {
+      return throwErrorMessage(error);
+    } finally {
+      commit(mutationTypes.SET_UI_FLAG, { updatingItem: false });
+    }
+  };
+
+export const deleteRecord =
+  (mutationTypes, API) =>
+  async ({ commit }, id) => {
+    commit(mutationTypes.SET_UI_FLAG, { deletingItem: true });
+    try {
+      await API.delete(id);
+      commit(mutationTypes.DELETE, id);
+      return id;
+    } catch (error) {
+      return throwErrorMessage(error);
+    } finally {
+      commit(mutationTypes.SET_UI_FLAG, { deletingItem: false });
+    }
+  };
diff --git a/app/javascript/dashboard/store/index.js b/app/javascript/dashboard/store/index.js
index 5daf73ae1..960285ebf 100755
--- a/app/javascript/dashboard/store/index.js
+++ b/app/javascript/dashboard/store/index.js
@@ -51,6 +51,9 @@ import captainDocuments from './captain/document';
 import captainResponses from './captain/response';
 import captainInboxes from './captain/inboxes';
 import captainBulkActions from './captain/bulkActions';
+import copilotThreads from './captain/copilotThreads';
+import copilotMessages from './captain/copilotMessages';
+
 const plugins = [];
 
 export default createStore({
@@ -106,6 +109,8 @@ export default createStore({
     captainResponses,
     captainInboxes,
     captainBulkActions,
+    copilotThreads,
+    copilotMessages,
   },
   plugins,
 });
diff --git a/app/javascript/dashboard/store/modules/conversationSearch.js b/app/javascript/dashboard/store/modules/conversationSearch.js
index b4d540fbe..d1d739076 100644
--- a/app/javascript/dashboard/store/modules/conversationSearch.js
+++ b/app/javascript/dashboard/store/modules/conversationSearch.js
@@ -5,12 +5,14 @@ export const initialState = {
   contactRecords: [],
   conversationRecords: [],
   messageRecords: [],
+  articleRecords: [],
   uiFlags: {
     isFetching: false,
     isSearchCompleted: false,
     contact: { isFetching: false },
     conversation: { isFetching: false },
     message: { isFetching: false },
+    article: { isFetching: false },
   },
 };
 
@@ -27,6 +29,9 @@ export const getters = {
   getMessageRecords(state) {
     return state.messageRecords;
   },
+  getArticleRecords(state) {
+    return state.articleRecords;
+  },
   getUIFlags(state) {
     return state.uiFlags;
   },
@@ -65,6 +70,7 @@ export const actions = {
         dispatch('contactSearch', { q }),
         dispatch('conversationSearch', { q }),
         dispatch('messageSearch', { q }),
+        dispatch('articleSearch', { q }),
       ]);
     } catch (error) {
       // Ignore error
@@ -108,6 +114,17 @@ export const actions = {
       commit(types.MESSAGE_SEARCH_SET_UI_FLAG, { isFetching: false });
     }
   },
+  async articleSearch({ commit }, { q, page = 1 }) {
+    commit(types.ARTICLE_SEARCH_SET_UI_FLAG, { isFetching: true });
+    try {
+      const { data } = await SearchAPI.articles({ q, page });
+      commit(types.ARTICLE_SEARCH_SET, data.payload.articles);
+    } catch (error) {
+      // Ignore error
+    } finally {
+      commit(types.ARTICLE_SEARCH_SET_UI_FLAG, { isFetching: false });
+    }
+  },
   async clearSearchResults({ commit }) {
     commit(types.CLEAR_SEARCH_RESULTS);
   },
@@ -126,6 +143,9 @@ export const mutations = {
   [types.MESSAGE_SEARCH_SET](state, records) {
     state.messageRecords = [...state.messageRecords, ...records];
   },
+  [types.ARTICLE_SEARCH_SET](state, records) {
+    state.articleRecords = [...state.articleRecords, ...records];
+  },
   [types.SEARCH_CONVERSATIONS_SET_UI_FLAG](state, uiFlags) {
     state.uiFlags = { ...state.uiFlags, ...uiFlags };
   },
@@ -141,10 +161,14 @@ export const mutations = {
   [types.MESSAGE_SEARCH_SET_UI_FLAG](state, uiFlags) {
     state.uiFlags.message = { ...state.uiFlags.message, ...uiFlags };
   },
+  [types.ARTICLE_SEARCH_SET_UI_FLAG](state, uiFlags) {
+    state.uiFlags.article = { ...state.uiFlags.article, ...uiFlags };
+  },
   [types.CLEAR_SEARCH_RESULTS](state) {
     state.contactRecords = [];
     state.conversationRecords = [];
     state.messageRecords = [];
+    state.articleRecords = [];
   },
 };
 
diff --git a/app/javascript/dashboard/store/modules/specs/conversationSearch/actions.spec.js b/app/javascript/dashboard/store/modules/specs/conversationSearch/actions.spec.js
index ebf6c0557..6ac21f84a 100644
--- a/app/javascript/dashboard/store/modules/specs/conversationSearch/actions.spec.js
+++ b/app/javascript/dashboard/store/modules/specs/conversationSearch/actions.spec.js
@@ -75,6 +75,7 @@ describe('#actions', () => {
         q: 'test',
       });
       expect(dispatch).toHaveBeenCalledWith('messageSearch', { q: 'test' });
+      expect(dispatch).toHaveBeenCalledWith('articleSearch', { q: 'test' });
     });
   });
 
@@ -150,6 +151,30 @@ describe('#actions', () => {
     });
   });
 
+  describe('#articleSearch', () => {
+    it('should handle successful article search', async () => {
+      axios.get.mockResolvedValue({
+        data: { payload: { articles: [{ id: 1 }] } },
+      });
+
+      await actions.articleSearch({ commit }, { q: 'test', page: 1 });
+      expect(commit.mock.calls).toEqual([
+        [types.ARTICLE_SEARCH_SET_UI_FLAG, { isFetching: true }],
+        [types.ARTICLE_SEARCH_SET, [{ id: 1 }]],
+        [types.ARTICLE_SEARCH_SET_UI_FLAG, { isFetching: false }],
+      ]);
+    });
+
+    it('should handle failed article search', async () => {
+      axios.get.mockRejectedValue({});
+      await actions.articleSearch({ commit }, { q: 'test' });
+      expect(commit.mock.calls).toEqual([
+        [types.ARTICLE_SEARCH_SET_UI_FLAG, { isFetching: true }],
+        [types.ARTICLE_SEARCH_SET_UI_FLAG, { isFetching: false }],
+      ]);
+    });
+  });
+
   describe('#clearSearchResults', () => {
     it('should commit clear search results mutation', () => {
       actions.clearSearchResults({ commit });
diff --git a/app/javascript/dashboard/store/modules/specs/conversationSearch/getters.spec.js b/app/javascript/dashboard/store/modules/specs/conversationSearch/getters.spec.js
index ea3ca7048..efce6084a 100644
--- a/app/javascript/dashboard/store/modules/specs/conversationSearch/getters.spec.js
+++ b/app/javascript/dashboard/store/modules/specs/conversationSearch/getters.spec.js
@@ -37,6 +37,15 @@ describe('#getters', () => {
     ]);
   });
 
+  it('getArticleRecords', () => {
+    const state = {
+      articleRecords: [{ id: 1, title: 'Article 1' }],
+    };
+    expect(getters.getArticleRecords(state)).toEqual([
+      { id: 1, title: 'Article 1' },
+    ]);
+  });
+
   it('getUIFlags', () => {
     const state = {
       uiFlags: {
@@ -45,6 +54,7 @@ describe('#getters', () => {
         contact: { isFetching: true },
         message: { isFetching: false },
         conversation: { isFetching: false },
+        article: { isFetching: false },
       },
     };
     expect(getters.getUIFlags(state)).toEqual({
@@ -53,6 +63,7 @@ describe('#getters', () => {
       contact: { isFetching: true },
       message: { isFetching: false },
       conversation: { isFetching: false },
+      article: { isFetching: false },
     });
   });
 });
diff --git a/app/javascript/dashboard/store/modules/specs/conversationSearch/mutations.spec.js b/app/javascript/dashboard/store/modules/specs/conversationSearch/mutations.spec.js
index 7bef2e527..bf7e833d0 100644
--- a/app/javascript/dashboard/store/modules/specs/conversationSearch/mutations.spec.js
+++ b/app/javascript/dashboard/store/modules/specs/conversationSearch/mutations.spec.js
@@ -101,17 +101,39 @@ describe('#mutations', () => {
     });
   });
 
+  describe('#ARTICLE_SEARCH_SET', () => {
+    it('should append new article records to existing ones', () => {
+      const state = { articleRecords: [{ id: 1 }] };
+      mutations[types.ARTICLE_SEARCH_SET](state, [{ id: 2 }]);
+      expect(state.articleRecords).toEqual([{ id: 1 }, { id: 2 }]);
+    });
+  });
+
+  describe('#ARTICLE_SEARCH_SET_UI_FLAG', () => {
+    it('set article search UI flags correctly', () => {
+      const state = {
+        uiFlags: {
+          article: { isFetching: true },
+        },
+      };
+      mutations[types.ARTICLE_SEARCH_SET_UI_FLAG](state, { isFetching: false });
+      expect(state.uiFlags.article).toEqual({ isFetching: false });
+    });
+  });
+
   describe('#CLEAR_SEARCH_RESULTS', () => {
     it('should clear all search records', () => {
       const state = {
         contactRecords: [{ id: 1 }],
         conversationRecords: [{ id: 1 }],
         messageRecords: [{ id: 1 }],
+        articleRecords: [{ id: 1 }],
       };
       mutations[types.CLEAR_SEARCH_RESULTS](state);
       expect(state.contactRecords).toEqual([]);
       expect(state.conversationRecords).toEqual([]);
       expect(state.messageRecords).toEqual([]);
+      expect(state.articleRecords).toEqual([]);
     });
   });
 });
diff --git a/app/javascript/dashboard/store/mutation-types.js b/app/javascript/dashboard/store/mutation-types.js
index a74207e92..f3817c45a 100644
--- a/app/javascript/dashboard/store/mutation-types.js
+++ b/app/javascript/dashboard/store/mutation-types.js
@@ -317,8 +317,10 @@ export default {
   CONVERSATION_SEARCH_SET: 'CONVERSATION_SEARCH_SET',
   CONVERSATION_SEARCH_SET_UI_FLAG: 'CONVERSATION_SEARCH_SET_UI_FLAG',
   MESSAGE_SEARCH_SET: 'MESSAGE_SEARCH_SET',
+  ARTICLE_SEARCH_SET: 'ARTICLE_SEARCH_SET',
   CLEAR_SEARCH_RESULTS: 'CLEAR_SEARCH_RESULTS',
   MESSAGE_SEARCH_SET_UI_FLAG: 'MESSAGE_SEARCH_SET_UI_FLAG',
+  ARTICLE_SEARCH_SET_UI_FLAG: 'ARTICLE_SEARCH_SET_UI_FLAG',
   FULL_SEARCH_SET_UI_FLAG: 'FULL_SEARCH_SET_UI_FLAG',
   SET_CONVERSATION_PARTICIPANTS_UI_FLAG:
     'SET_CONVERSATION_PARTICIPANTS_UI_FLAG',
diff --git a/app/javascript/portal/portalHelpers.js b/app/javascript/portal/portalHelpers.js
index 3b41f7fc5..bcfafa03f 100644
--- a/app/javascript/portal/portalHelpers.js
+++ b/app/javascript/portal/portalHelpers.js
@@ -25,33 +25,71 @@ export const getHeadingsfromTheArticle = () => {
   return rows;
 };
 
+/**
+ * Converts various input formats to URL objects.
+ * Handles URL objects, domain strings, relative paths, and full URLs.
+ * @param {string|URL} input - Input to convert to URL object
+ * @returns {URL|null} URL object or null if input is invalid
+ */
+const toURL = input => {
+  if (!input) return null;
+  if (input instanceof URL) return input;
+
+  if (
+    typeof input === 'string' &&
+    !input.includes('://') &&
+    !input.startsWith('/')
+  ) {
+    return new URL(`https://${input}`);
+  }
+
+  if (typeof input === 'string' && input.startsWith('/')) {
+    return new URL(input, window.location.origin);
+  }
+
+  return new URL(input);
+};
+
+/**
+ * Determines if two URLs belong to the same host by comparing their normalized URL objects.
+ * Handles various input formats including URL objects, domain strings, relative paths, and full URLs.
+ * Returns false if either URL cannot be parsed or normalized.
+ * @param {string|URL} url1 - First URL to compare
+ * @param {string|URL} url2 - Second URL to compare
+ * @returns {boolean} True if both URLs have the same host, false otherwise
+ */
+const isSameHost = (url1, url2) => {
+  try {
+    const urlObj1 = toURL(url1);
+    const urlObj2 = toURL(url2);
+
+    if (!urlObj1 || !urlObj2) return false;
+
+    return urlObj1.hostname === urlObj2.hostname;
+  } catch (error) {
+    return false;
+  }
+};
+
 export const openExternalLinksInNewTab = () => {
   const { customDomain, hostURL } = window.portalConfig;
-  const isSameHost =
-    window.location.href.includes(customDomain) ||
-    window.location.href.includes(hostURL);
-
-  // Modify external links only on articles page
   const isOnArticlePage =
-    isSameHost && document.querySelector('#cw-article-content') !== null;
+    document.querySelector('#cw-article-content') !== null;
 
   document.addEventListener('click', event => {
     if (!isOnArticlePage) return;
 
-    // Some of the links come wrapped in strong tag through prosemirror
+    const link = event.target.closest('a');
 
-    const isTagAnchor = event.target.tagName === 'A';
-    const isParentTagAnchor =
-      event.target.tagName === 'STRONG' &&
-      event.target.parentNode.tagName === 'A';
-
-    if (isTagAnchor || isParentTagAnchor) {
-      const link = isTagAnchor ? event.target : event.target.parentNode;
+    if (link) {
+      const currentLocation = window.location.href;
+      const linkHref = link.href;
 
+      // Check against current location and custom domains
       const isInternalLink =
-        link.hostname === window.location.hostname ||
-        link.href.includes(customDomain) ||
-        link.href.includes(hostURL);
+        isSameHost(linkHref, currentLocation) ||
+        (customDomain && isSameHost(linkHref, customDomain)) ||
+        (hostURL && isSameHost(linkHref, hostURL));
 
       if (!isInternalLink) {
         link.target = '_blank';
diff --git a/app/javascript/portal/specs/portal.spec.js b/app/javascript/portal/specs/portal.spec.js
index 13edd3718..5205c5d45 100644
--- a/app/javascript/portal/specs/portal.spec.js
+++ b/app/javascript/portal/specs/portal.spec.js
@@ -1,6 +1,9 @@
 import { describe, it, expect, beforeEach, afterEach, vi } from 'vitest';
 import { JSDOM } from 'jsdom';
-import { InitializationHelpers } from '../portalHelpers';
+import {
+  InitializationHelpers,
+  openExternalLinksInNewTab,
+} from '../portalHelpers';
 
 describe('InitializationHelpers.navigateToLocalePage', () => {
   let dom;
@@ -44,3 +47,139 @@ describe('InitializationHelpers.navigateToLocalePage', () => {
     );
   });
 });
+
+describe('openExternalLinksInNewTab', () => {
+  let dom;
+  let document;
+  let window;
+
+  beforeEach(() => {
+    dom = new JSDOM(
+      `<!DOCTYPE html>
+      <html>
+        <body>
+          <div id="cw-article-content">
+            <a href="https://external.com" id="external">External</a>
+            <a href="https://app.chatwoot.com/page" id="internal">Internal</a>
+            <a href="https://custom.domain.com/page" id="custom">Custom</a>
+            <a href="https://example.com" id="nested"><code>Code</code><strong>Bold</strong></a>
+            <ul>
+              <li>Visit the preferences centre here &gt; <a href="https://external.com" id="list-link"><strong>https://external.com</strong></a></li>
+            </ul>
+          </div>
+        </body>
+      </html>`,
+      { url: 'https://app.chatwoot.com/hc/article' }
+    );
+
+    document = dom.window.document;
+    window = dom.window;
+
+    window.portalConfig = {
+      customDomain: 'custom.domain.com',
+      hostURL: 'app.chatwoot.com',
+    };
+
+    global.document = document;
+    global.window = window;
+  });
+
+  afterEach(() => {
+    dom = null;
+    document = null;
+    window = null;
+    delete global.document;
+    delete global.window;
+  });
+
+  const simulateClick = selector => {
+    const element = document.querySelector(selector);
+    const event = new window.MouseEvent('click', { bubbles: true });
+    element.dispatchEvent(event);
+    return element.closest('a') || element;
+  };
+
+  it('opens external links in new tab', () => {
+    openExternalLinksInNewTab();
+
+    const link = simulateClick('#external');
+    expect(link.target).toBe('_blank');
+    expect(link.rel).toBe('noopener noreferrer');
+  });
+
+  it('preserves internal links', () => {
+    openExternalLinksInNewTab();
+
+    const internal = simulateClick('#internal');
+    const custom = simulateClick('#custom');
+
+    expect(internal.target).not.toBe('_blank');
+    expect(custom.target).not.toBe('_blank');
+  });
+
+  it('handles clicks on nested elements', () => {
+    openExternalLinksInNewTab();
+
+    simulateClick('#nested code');
+    simulateClick('#nested strong');
+
+    const link = document.getElementById('nested');
+    expect(link.target).toBe('_blank');
+    expect(link.rel).toBe('noopener noreferrer');
+  });
+
+  it('handles links inside list items with strong tags', () => {
+    openExternalLinksInNewTab();
+
+    // Click on the strong element inside the link in the list
+    simulateClick('#list-link strong');
+
+    const link = document.getElementById('list-link');
+    expect(link.target).toBe('_blank');
+    expect(link.rel).toBe('noopener noreferrer');
+  });
+
+  it('opens external links in a new tab even if customDomain is empty', () => {
+    window = dom.window;
+    window.portalConfig = {
+      hostURL: 'app.chatwoot.com',
+    };
+
+    global.window = window;
+
+    openExternalLinksInNewTab();
+
+    const link = simulateClick('#external');
+    const internal = simulateClick('#internal');
+    const custom = simulateClick('#custom');
+
+    expect(link.target).toBe('_blank');
+    expect(link.rel).toBe('noopener noreferrer');
+
+    expect(internal.target).not.toBe('_blank');
+    // this will be blank since the configs customDomain is empty
+    // which is a fair expectation
+    expect(custom.target).toBe('_blank');
+  });
+
+  it('opens external links in a new tab even if hostURL is empty', () => {
+    window = dom.window;
+    window.portalConfig = {
+      customDomain: 'custom.domain.com',
+    };
+
+    global.window = window;
+
+    openExternalLinksInNewTab();
+
+    const link = simulateClick('#external');
+    const internal = simulateClick('#internal');
+    const custom = simulateClick('#custom');
+
+    expect(link.target).toBe('_blank');
+    expect(link.rel).toBe('noopener noreferrer');
+
+    expect(internal.target).not.toBe('_blank');
+    expect(custom.target).not.toBe('_blank');
+  });
+});
diff --git a/app/models/concerns/activity_message_handler.rb b/app/models/concerns/activity_message_handler.rb
index 54e58b4d9..0d6741c7a 100644
--- a/app/models/concerns/activity_message_handler.rb
+++ b/app/models/concerns/activity_message_handler.rb
@@ -5,6 +5,7 @@ module ActivityMessageHandler
   include LabelActivityMessageHandler
   include SlaActivityMessageHandler
   include TeamActivityMessageHandler
+  include CsatActivityMessageHandler
 
   private
 
diff --git a/app/models/concerns/csat_activity_message_handler.rb b/app/models/concerns/csat_activity_message_handler.rb
new file mode 100644
index 000000000..7a2488c4d
--- /dev/null
+++ b/app/models/concerns/csat_activity_message_handler.rb
@@ -0,0 +1,8 @@
+module CsatActivityMessageHandler
+  extend ActiveSupport::Concern
+
+  def create_csat_not_sent_activity_message
+    content = I18n.t('conversations.activity.csat.not_sent_due_to_messaging_window')
+    ::Conversations::ActivityMessageJob.perform_later(self, activity_message_params(content)) if content
+  end
+end
diff --git a/app/services/crm/leadsquared/mappers/conversation_mapper.rb b/app/services/crm/leadsquared/mappers/conversation_mapper.rb
index 97a148435..c5c358cbf 100644
--- a/app/services/crm/leadsquared/mappers/conversation_mapper.rb
+++ b/app/services/crm/leadsquared/mappers/conversation_mapper.rb
@@ -6,17 +6,18 @@ class Crm::Leadsquared::Mappers::ConversationMapper
   # so this limits it
   ACTIVITY_NOTE_MAX_SIZE = 1800
 
-  def self.map_conversation_activity(conversation)
-    new(conversation).conversation_activity
+  def self.map_conversation_activity(hook, conversation)
+    new(hook, conversation).conversation_activity
   end
 
-  def self.map_transcript_activity(conversation, messages = nil)
-    new(conversation, messages).transcript_activity
+  def self.map_transcript_activity(hook, conversation)
+    new(hook, conversation).transcript_activity
   end
 
-  def initialize(conversation, messages = nil)
+  def initialize(hook, conversation)
+    @hook = hook
+    @timezone = Time.find_zone(hook.settings['timezone']) || Time.zone
     @conversation = conversation
-    @messages = messages
   end
 
   def conversation_activity
@@ -41,14 +42,14 @@ class Crm::Leadsquared::Mappers::ConversationMapper
 
   private
 
-  attr_reader :conversation, :messages
+  attr_reader :conversation
 
   def formatted_creation_time
-    conversation.created_at.strftime('%Y-%m-%d %H:%M:%S')
+    conversation.created_at.in_time_zone(@timezone).strftime('%Y-%m-%d %H:%M:%S')
   end
 
   def transcript_messages
-    @transcript_messages ||= messages || conversation.messages.chat.select(&:conversation_transcriptable?)
+    @transcript_messages ||= conversation.messages.chat.select(&:conversation_transcriptable?)
   end
 
   def format_messages
@@ -77,8 +78,7 @@ class Crm::Leadsquared::Mappers::ConversationMapper
   end
 
   def message_time(message)
-    # TODO: Figure out what timezone to send the time in
-    message.created_at.strftime('%Y-%m-%d %H:%M')
+    message.created_at.in_time_zone(@timezone).strftime('%Y-%m-%d %H:%M')
   end
 
   def sender_name(message)
diff --git a/app/services/crm/leadsquared/processor_service.rb b/app/services/crm/leadsquared/processor_service.rb
index aedea51d7..ef33718f2 100644
--- a/app/services/crm/leadsquared/processor_service.rb
+++ b/app/services/crm/leadsquared/processor_service.rb
@@ -37,7 +37,7 @@ class Crm::Leadsquared::ProcessorService < Crm::BaseProcessorService
       activity_type: 'conversation',
       activity_code_key: 'conversation_activity_code',
       metadata_key: 'created_activity_id',
-      activity_note: Crm::Leadsquared::Mappers::ConversationMapper.map_conversation_activity(conversation)
+      activity_note: Crm::Leadsquared::Mappers::ConversationMapper.map_conversation_activity(@hook, conversation)
     )
   end
 
@@ -50,7 +50,7 @@ class Crm::Leadsquared::ProcessorService < Crm::BaseProcessorService
       activity_type: 'transcript',
       activity_code_key: 'transcript_activity_code',
       metadata_key: 'transcript_activity_id',
-      activity_note: Crm::Leadsquared::Mappers::ConversationMapper.map_transcript_activity(conversation)
+      activity_note: Crm::Leadsquared::Mappers::ConversationMapper.map_transcript_activity(@hook, conversation)
     )
   end
 
diff --git a/app/services/crm/leadsquared/setup_service.rb b/app/services/crm/leadsquared/setup_service.rb
index 956ff1a10..0433f68fd 100644
--- a/app/services/crm/leadsquared/setup_service.rb
+++ b/app/services/crm/leadsquared/setup_service.rb
@@ -25,11 +25,12 @@ class Crm::Leadsquared::SetupService
     response = @client.get('Authentication.svc/UserByAccessKey.Get')
     endpoint_host = response['LSQCommonServiceURLs']['api']
     app_host = response['LSQCommonServiceURLs']['app']
+    timezone = response['TimeZone']
 
     endpoint_url = "https://#{endpoint_host}/v2/"
     app_url = "https://#{app_host}/"
 
-    update_hook_settings({ :endpoint_url => endpoint_url, :app_url => app_url })
+    update_hook_settings({ :endpoint_url => endpoint_url, :app_url => app_url, :timezone => timezone })
 
     # replace the clients
     @client = Crm::Leadsquared::Api::BaseClient.new(@access_key, @secret_key, endpoint_url)
diff --git a/app/services/message_templates/hook_execution_service.rb b/app/services/message_templates/hook_execution_service.rb
index a8a4c4318..8291c8a9c 100644
--- a/app/services/message_templates/hook_execution_service.rb
+++ b/app/services/message_templates/hook_execution_service.rb
@@ -17,7 +17,7 @@ class MessageTemplates::HookExecutionService
     ::MessageTemplates::Template::OutOfOffice.new(conversation: conversation).perform if should_send_out_of_office_message?
     ::MessageTemplates::Template::Greeting.new(conversation: conversation).perform if should_send_greeting?
     ::MessageTemplates::Template::EmailCollect.new(conversation: conversation).perform if inbox.enable_email_collect && should_send_email_collect?
-    ::MessageTemplates::Template::CsatSurvey.new(conversation: conversation).perform if should_send_csat_survey?
+    handle_csat_survey
   end
 
   def should_send_out_of_office_message?
@@ -65,13 +65,26 @@ class MessageTemplates::HookExecutionService
     true
   end
 
-  def should_send_csat_survey?
+  def handle_csat_survey
     return unless csat_enabled_conversation?
-
     # only send CSAT once in a conversation
-    return if conversation.messages.where(content_type: :input_csat).present?
+    return if csat_already_sent?
 
-    true
+    # Only send CSAT if agent can still reply by checking the messaging window restriction
+    # https://www.chatwoot.com/docs/self-hosted/supported-features#outgoing-message-restriction
+    if within_messaging_window?
+      ::MessageTemplates::Template::CsatSurvey.new(conversation: conversation).perform
+    else
+      conversation.create_csat_not_sent_activity_message
+    end
+  end
+
+  def csat_already_sent?
+    conversation.messages.where(content_type: :input_csat).present?
+  end
+
+  def within_messaging_window?
+    conversation.can_reply?
   end
 end
 MessageTemplates::HookExecutionService.prepend_mod_with('MessageTemplates::HookExecutionService')
diff --git a/app/services/search_service.rb b/app/services/search_service.rb
index 5999c88a6..40d862b19 100644
--- a/app/services/search_service.rb
+++ b/app/services/search_service.rb
@@ -9,8 +9,10 @@ class SearchService
       { conversations: filter_conversations }
     when 'Contact'
       { contacts: filter_contacts }
+    when 'Article'
+      { articles: filter_articles }
     else
-      { contacts: filter_contacts, messages: filter_messages, conversations: filter_conversations }
+      { contacts: filter_contacts, messages: filter_messages, conversations: filter_conversations, articles: filter_articles }
     end
   end
 
@@ -90,4 +92,12 @@ class SearchService
       ILIKE :search OR identifier ILIKE :search", search: "%#{search_query}%"
     ).resolved_contacts.order_on_last_activity_at('desc').page(params[:page]).per(15)
   end
+
+  def filter_articles
+    @articles = current_account.articles
+                               .text_search(search_query)
+                               .reorder('updated_at DESC')
+                               .page(params[:page])
+                               .per(15)
+  end
 end
diff --git a/app/views/api/v1/accounts/search/_article.json.jbuilder b/app/views/api/v1/accounts/search/_article.json.jbuilder
new file mode 100644
index 000000000..a3cf94614
--- /dev/null
+++ b/app/views/api/v1/accounts/search/_article.json.jbuilder
@@ -0,0 +1,8 @@
+json.id article.id
+json.title article.title
+json.locale article.locale
+json.content article.content
+json.slug article.slug
+json.portal_slug article.portal.slug
+json.account_id article.account_id
+json.category_name article.category&.name
diff --git a/app/views/api/v1/accounts/search/_conversation_search_result.json.jbuilder b/app/views/api/v1/accounts/search/_conversation_search_result.json.jbuilder
new file mode 100644
index 000000000..a0b7e0203
--- /dev/null
+++ b/app/views/api/v1/accounts/search/_conversation_search_result.json.jbuilder
@@ -0,0 +1,15 @@
+json.id conversation.display_id
+json.account_id conversation.account_id
+json.created_at conversation.created_at.to_i
+json.message do
+  json.partial! 'message', formats: [:json], message: conversation.messages.try(:first)
+end
+json.contact do
+  json.partial! 'contact', formats: [:json], contact: conversation.contact if conversation.try(:contact).present?
+end
+json.inbox do
+  json.partial! 'inbox', formats: [:json], inbox: conversation.inbox if conversation.try(:inbox).present?
+end
+json.agent do
+  json.partial! 'agent', formats: [:json], agent: conversation.assignee if conversation.try(:assignee).present?
+end
diff --git a/app/views/api/v1/accounts/search/articles.json.jbuilder b/app/views/api/v1/accounts/search/articles.json.jbuilder
new file mode 100644
index 000000000..7d4fe031c
--- /dev/null
+++ b/app/views/api/v1/accounts/search/articles.json.jbuilder
@@ -0,0 +1,7 @@
+json.payload do
+  json.articles do
+    json.array! @result[:articles] do |article|
+      json.partial! 'article', formats: [:json], article: article
+    end
+  end
+end
\ No newline at end of file
diff --git a/app/views/api/v1/accounts/search/index.json.jbuilder b/app/views/api/v1/accounts/search/index.json.jbuilder
index 1c6e86284..a3d8f1858 100644
--- a/app/views/api/v1/accounts/search/index.json.jbuilder
+++ b/app/views/api/v1/accounts/search/index.json.jbuilder
@@ -1,21 +1,7 @@
 json.payload do
   json.conversations do
     json.array! @result[:conversations] do |conversation|
-      json.id conversation.display_id
-      json.account_id conversation.account_id
-      json.created_at conversation.created_at.to_i
-      json.message do
-        json.partial! 'message', formats: [:json], message: conversation.messages.try(:first)
-      end
-      json.contact do
-        json.partial! 'contact', formats: [:json], contact: conversation.contact if conversation.try(:contact).present?
-      end
-      json.inbox do
-        json.partial! 'inbox', formats: [:json], inbox: conversation.inbox if conversation.try(:inbox).present?
-      end
-      json.agent do
-        json.partial! 'agent', formats: [:json], agent: conversation.assignee if conversation.try(:assignee).present?
-      end
+      json.partial! 'conversation_search_result', formats: [:json], conversation: conversation
     end
   end
   json.contacts do
@@ -23,10 +9,14 @@ json.payload do
       json.partial! 'contact', formats: [:json], contact: contact
     end
   end
-
   json.messages do
     json.array! @result[:messages] do |message|
       json.partial! 'message', formats: [:json], message: message
     end
   end
+  json.articles do
+    json.array! @result[:articles] do |article|
+      json.partial! 'article', formats: [:json], article: article
+    end
+  end
 end
diff --git a/config/integration/apps.yml b/config/integration/apps.yml
index 10ba2e056..2921bf637 100644
--- a/config/integration/apps.yml
+++ b/config/integration/apps.yml
@@ -205,6 +205,7 @@ leadsquared:
           'secret_key': { 'type': 'string' },
           'endpoint_url': { 'type': 'string' },
           'app_url': { 'type': 'string' },
+          'timezone': { 'type': 'string' },
           'enable_conversation_activity': { 'type': 'boolean' },
           'enable_transcript_activity': { 'type': 'boolean' },
           'conversation_activity_score': { 'type': 'string' },
diff --git a/config/locales/en.yml b/config/locales/en.yml
index 230f7f94b..d1876ce61 100644
--- a/config/locales/en.yml
+++ b/config/locales/en.yml
@@ -185,6 +185,8 @@ en:
         removed: '%{user_name} removed %{labels}'
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
         removed: '%{user_name} removed SLA policy %{sla_name}'
       muted: '%{user_name} has muted the conversation'
       unmuted: '%{user_name} has unmuted the conversation'
diff --git a/config/routes.rb b/config/routes.rb
index a3d1c59c9..c4df0d801 100644
--- a/config/routes.rb
+++ b/config/routes.rb
@@ -137,6 +137,7 @@ Rails.application.routes.draw do
               get :conversations
               get :messages
               get :contacts
+              get :articles
             end
           end
 
diff --git a/enterprise/app/controllers/api/v1/accounts/captain/copilot_messages_controller.rb b/enterprise/app/controllers/api/v1/accounts/captain/copilot_messages_controller.rb
index d7d79e9af..75abc0cdc 100644
--- a/enterprise/app/controllers/api/v1/accounts/captain/copilot_messages_controller.rb
+++ b/enterprise/app/controllers/api/v1/accounts/captain/copilot_messages_controller.rb
@@ -12,9 +12,10 @@ class Api::V1::Accounts::Captain::CopilotMessagesController < Api::V1::Accounts:
 
   def create
     @copilot_message = @copilot_thread.copilot_messages.create!(
-      message: params[:message],
+      message: { content: params[:message] },
       message_type: :user
     )
+    @copilot_message.enqueue_response_job(params[:conversation_id], Current.user.id)
   end
 
   private
diff --git a/enterprise/app/controllers/api/v1/accounts/captain/copilot_threads_controller.rb b/enterprise/app/controllers/api/v1/accounts/captain/copilot_threads_controller.rb
index 482acd7e7..533859b95 100644
--- a/enterprise/app/controllers/api/v1/accounts/captain/copilot_threads_controller.rb
+++ b/enterprise/app/controllers/api/v1/accounts/captain/copilot_threads_controller.rb
@@ -18,7 +18,12 @@ class Api::V1::Accounts::Captain::CopilotThreadsController < Api::V1::Accounts::
         assistant: assistant
       )
 
-      @copilot_thread.copilot_messages.create!(message_type: :user, message: copilot_thread_params[:message])
+      copilot_message = @copilot_thread.copilot_messages.create!(
+        message_type: :user,
+        message: { content: copilot_thread_params[:message] }
+      )
+
+      copilot_message.enqueue_response_job(copilot_thread_params[:conversation_id], Current.user.id)
     end
   end
 
@@ -33,7 +38,7 @@ class Api::V1::Accounts::Captain::CopilotThreadsController < Api::V1::Accounts::
   end
 
   def copilot_thread_params
-    params.permit(:message, :assistant_id)
+    params.permit(:message, :assistant_id, :conversation_id)
   end
 
   def permitted_params
diff --git a/enterprise/app/helpers/captain/chat_helper.rb b/enterprise/app/helpers/captain/chat_helper.rb
index e326f3094..924f11269 100644
--- a/enterprise/app/helpers/captain/chat_helper.rb
+++ b/enterprise/app/helpers/captain/chat_helper.rb
@@ -13,6 +13,9 @@ module Captain::ChatHelper
     )
 
     handle_response(response)
+  rescue StandardError => e
+    Rails.logger.error "#{self.class.name} Assistant: #{@assistant.id}, Error in chat completion: #{e}"
+    raise e
   end
 
   private
diff --git a/enterprise/app/jobs/captain/copilot/response_job.rb b/enterprise/app/jobs/captain/copilot/response_job.rb
new file mode 100644
index 000000000..fca5b0cce
--- /dev/null
+++ b/enterprise/app/jobs/captain/copilot/response_job.rb
@@ -0,0 +1,25 @@
+class Captain::Copilot::ResponseJob < ApplicationJob
+  queue_as :default
+
+  def perform(assistant:, conversation_id:, user_id:, copilot_thread_id:, message:)
+    Rails.logger.info("#{self.class.name} Copilot response job for assistant_id=#{assistant.id} user_id=#{user_id}")
+    generate_chat_response(
+      assistant: assistant,
+      conversation_id: conversation_id,
+      user_id: user_id,
+      copilot_thread_id: copilot_thread_id,
+      message: message
+    )
+  end
+
+  private
+
+  def generate_chat_response(assistant:, conversation_id:, user_id:, copilot_thread_id:, message:)
+    Captain::Copilot::ChatService.new(
+      assistant,
+      user_id: user_id,
+      copilot_thread_id: copilot_thread_id,
+      conversation_id: conversation_id
+    ).generate_response(message)
+  end
+end
diff --git a/enterprise/app/models/copilot_message.rb b/enterprise/app/models/copilot_message.rb
index f3816685c..5941656c3 100644
--- a/enterprise/app/models/copilot_message.rb
+++ b/enterprise/app/models/copilot_message.rb
@@ -19,14 +19,12 @@ class CopilotMessage < ApplicationRecord
   belongs_to :copilot_thread
   belongs_to :account
 
-  before_validation :ensure_account
-
   enum message_type: { user: 0, assistant: 1, assistant_thinking: 2 }
 
-  validates :message_type, presence: true, inclusion: { in: message_types.keys }
+  validates :message_type, presence: true
   validates :message, presence: true
+  before_validation :ensure_account
   validate :validate_message_attributes
-
   after_create_commit :broadcast_message
 
   def push_event_data
@@ -39,10 +37,20 @@ class CopilotMessage < ApplicationRecord
     }
   end
 
+  def enqueue_response_job(conversation_id, user_id)
+    Captain::Copilot::ResponseJob.perform_later(
+      assistant: copilot_thread.assistant,
+      conversation_id: conversation_id,
+      user_id: user_id,
+      copilot_thread_id: copilot_thread.id,
+      message: message['content']
+    )
+  end
+
   private
 
   def ensure_account
-    self.account = copilot_thread.account
+    self.account_id = copilot_thread&.account_id
   end
 
   def broadcast_message
diff --git a/enterprise/app/services/captain/copilot/chat_service.rb b/enterprise/app/services/captain/copilot/chat_service.rb
index 0c4811c7e..701837f55 100644
--- a/enterprise/app/services/captain/copilot/chat_service.rb
+++ b/enterprise/app/services/captain/copilot/chat_service.rb
@@ -51,7 +51,7 @@ class Captain::Copilot::ChatService < Llm::BaseOpenAiService
       "#{self.class.name} Assistant: #{@assistant.id}, Previous History: #{config[:previous_history]&.length || 0}, Language: #{config[:language]}"
     )
 
-    @copilot_thread = @account.copilot_threads.find_by(id: config[:thread_id]) if config[:thread_id].present?
+    @copilot_thread = @account.copilot_threads.find_by(id: config[:copilot_thread_id]) if config[:copilot_thread_id].present?
     @previous_history = if @copilot_thread.present?
                           @copilot_thread.previous_history
                         else
diff --git a/enterprise/app/services/captain/tools/copilot/search_linear_issues_service.rb b/enterprise/app/services/captain/tools/copilot/search_linear_issues_service.rb
index ac5116303..0d59e194d 100644
--- a/enterprise/app/services/captain/tools/copilot/search_linear_issues_service.rb
+++ b/enterprise/app/services/captain/tools/copilot/search_linear_issues_service.rb
@@ -46,7 +46,7 @@ class Captain::Tools::Copilot::SearchLinearIssuesService < Captain::Tools::BaseS
   end
 
   def active?
-    @user.present? && @assistant.account.hooks.find_by(app_id: 'linear').present?
+    @user.present? && @assistant.account.hooks.exists?(app_id: 'linear')
   end
 
   private
diff --git a/lib/custom_markdown_renderer.rb b/lib/custom_markdown_renderer.rb
index 75dc43700..902fc20a3 100644
--- a/lib/custom_markdown_renderer.rb
+++ b/lib/custom_markdown_renderer.rb
@@ -7,6 +7,7 @@ class CustomMarkdownRenderer < CommonMarker::HtmlRenderer
   MP4_REGEX = %r{https?://(?:www\.)?.+\.(mp4)}
   ARCADE_REGEX = %r{https?://(?:www\.)?app\.arcade\.software/share/([^&/]+)}
   WISTIA_REGEX = %r{https?://(?:www\.)?([^/]+)\.wistia\.com/medias/([^&/]+)}
+  BUNNY_REGEX = %r{https?://iframe\.mediadelivery\.net/play/(\d+)/([^&/?]+)}
 
   def text(node)
     content = node.string_content
@@ -52,7 +53,8 @@ class CustomMarkdownRenderer < CommonMarker::HtmlRenderer
       MP4_REGEX => :make_video_embed,
       LOOM_REGEX => :make_loom_embed,
       ARCADE_REGEX => :make_arcade_embed,
-      WISTIA_REGEX => :make_wistia_embed
+      WISTIA_REGEX => :make_wistia_embed,
+      BUNNY_REGEX => :make_bunny_embed
     }
 
     embedding_methods.each do |regex, method|
@@ -104,4 +106,10 @@ class CustomMarkdownRenderer < CommonMarker::HtmlRenderer
     video_id = arcade_match[1]
     EmbedRenderer.arcade(video_id)
   end
+
+  def make_bunny_embed(bunny_match)
+    library_id = bunny_match[1]
+    video_id = bunny_match[2]
+    EmbedRenderer.bunny(library_id, video_id)
+  end
 end
diff --git a/lib/embed_renderer.rb b/lib/embed_renderer.rb
index 0a747bbb3..78f620376 100644
--- a/lib/embed_renderer.rb
+++ b/lib/embed_renderer.rb
@@ -84,4 +84,19 @@ module EmbedRenderer
     </div>
   )
   end
+
+  def self.bunny(library_id, video_id)
+    %(
+      <div style="position: relative; padding-top: 56.25%;">
+        <iframe
+          src="https://iframe.mediadelivery.net/embed/#{library_id}/#{video_id}?autoplay=false&loop=false&muted=false&preload=true&responsive=true"
+          title="Bunny video player"
+          loading="lazy"
+          style="border: 0; position: absolute; top: 0; height: 100%; width: 100%;"
+          allow="accelerometer; gyroscope; autoplay; encrypted-media; picture-in-picture;"
+          allowfullscreen>
+        </iframe>
+      </div>
+    )
+  end
 end
diff --git a/lib/tasks/db_enhancements.rake b/lib/tasks/db_enhancements.rake
index d9cc22334..5fddb6cde 100644
--- a/lib/tasks/db_enhancements.rake
+++ b/lib/tasks/db_enhancements.rake
@@ -18,7 +18,7 @@ db_namespace = namespace :db do
     ActiveRecord::Base.configurations.configs_for(env_name: Rails.env).each do |db_config|
       ActiveRecord::Base.establish_connection(db_config.configuration_hash)
       unless ActiveRecord::Base.connection.table_exists? 'ar_internal_metadata'
-        db_namespace['load_config'].invoke if ActiveRecord::Base.schema_format == :ruby
+        db_namespace['load_config'].invoke if ActiveRecord.schema_format == :ruby
         ActiveRecord::Tasks::DatabaseTasks.load_schema_current(:ruby, ENV.fetch('SCHEMA', nil))
         db_namespace['seed'].invoke
       end
diff --git a/spec/controllers/api/v1/accounts/search_controller_spec.rb b/spec/controllers/api/v1/accounts/search_controller_spec.rb
index b5644cebf..ea59bec9c 100644
--- a/spec/controllers/api/v1/accounts/search_controller_spec.rb
+++ b/spec/controllers/api/v1/accounts/search_controller_spec.rb
@@ -11,6 +11,11 @@ RSpec.describe 'Search', type: :request do
     create(:message, conversation: conversation, account: account, content: 'test2')
     create(:contact_inbox, contact_id: contact.id, inbox_id: conversation.inbox.id)
     create(:inbox_member, user: agent, inbox: conversation.inbox)
+
+    # Create articles for testing
+    portal = create(:portal, account: account)
+    create(:article, title: 'Test Article Guide', content: 'This is a test article content',
+                     account: account, portal: portal, author: agent, status: 'published')
   end
 
   describe 'GET /api/v1/accounts/{account.id}/search' do
@@ -33,10 +38,11 @@ RSpec.describe 'Search', type: :request do
         response_data = JSON.parse(response.body, symbolize_names: true)
 
         expect(response_data[:payload][:messages].first[:content]).to eq 'test2'
-        expect(response_data[:payload].keys).to contain_exactly(:contacts, :conversations, :messages)
+        expect(response_data[:payload].keys).to contain_exactly(:contacts, :conversations, :messages, :articles)
         expect(response_data[:payload][:messages].length).to eq 2
         expect(response_data[:payload][:conversations].length).to eq 1
         expect(response_data[:payload][:contacts].length).to eq 1
+        expect(response_data[:payload][:articles].length).to eq 1
       end
     end
   end
@@ -115,4 +121,60 @@ RSpec.describe 'Search', type: :request do
       end
     end
   end
+
+  describe 'GET /api/v1/accounts/{account.id}/search/articles' do
+    context 'when it is an unauthenticated user' do
+      it 'returns unauthorized' do
+        get "/api/v1/accounts/#{account.id}/search/articles", params: { q: 'test' }
+
+        expect(response).to have_http_status(:unauthorized)
+      end
+    end
+
+    context 'when it is an authenticated user' do
+      it 'returns all articles containing the search query' do
+        get "/api/v1/accounts/#{account.id}/search/articles",
+            headers: agent.create_new_auth_token,
+            params: { q: 'test' },
+            as: :json
+
+        expect(response).to have_http_status(:success)
+        response_data = JSON.parse(response.body, symbolize_names: true)
+
+        expect(response_data[:payload].keys).to contain_exactly(:articles)
+        expect(response_data[:payload][:articles].length).to eq 1
+        expect(response_data[:payload][:articles].first[:title]).to eq 'Test Article Guide'
+      end
+
+      it 'returns empty results when no articles match the search query' do
+        get "/api/v1/accounts/#{account.id}/search/articles",
+            headers: agent.create_new_auth_token,
+            params: { q: 'nonexistent' },
+            as: :json
+
+        expect(response).to have_http_status(:success)
+        response_data = JSON.parse(response.body, symbolize_names: true)
+
+        expect(response_data[:payload].keys).to contain_exactly(:articles)
+        expect(response_data[:payload][:articles].length).to eq 0
+      end
+
+      it 'supports pagination' do
+        portal = create(:portal, account: account)
+        16.times do |i|
+          create(:article, title: "Test Article #{i}", account: account, portal: portal, author: agent, status: 'published')
+        end
+
+        get "/api/v1/accounts/#{account.id}/search/articles",
+            headers: agent.create_new_auth_token,
+            params: { q: 'test', page: 1 },
+            as: :json
+
+        expect(response).to have_http_status(:success)
+        response_data = JSON.parse(response.body, symbolize_names: true)
+
+        expect(response_data[:payload][:articles].length).to eq 15 # Default per_page is 15
+      end
+    end
+  end
 end
diff --git a/spec/enterprise/controllers/api/v1/accounts/captain/copilot_messages_controller_spec.rb b/spec/enterprise/controllers/api/v1/accounts/captain/copilot_messages_controller_spec.rb
index d435013cf..511f4ea73 100644
--- a/spec/enterprise/controllers/api/v1/accounts/captain/copilot_messages_controller_spec.rb
+++ b/spec/enterprise/controllers/api/v1/accounts/captain/copilot_messages_controller_spec.rb
@@ -44,7 +44,7 @@ RSpec.describe 'Api::V1::Accounts::Captain::CopilotMessagesController', type: :r
         end.to change(CopilotMessage, :count).by(1)
 
         expect(response).to have_http_status(:success)
-        expect(CopilotMessage.last.message).to eq(message_content)
+        expect(CopilotMessage.last.message).to eq({ 'content' => message_content })
         expect(CopilotMessage.last.message_type).to eq('user')
         expect(CopilotMessage.last.copilot_thread_id).to eq(copilot_thread.id)
       end
diff --git a/spec/enterprise/controllers/api/v1/accounts/captain/copilot_threads_controller_spec.rb b/spec/enterprise/controllers/api/v1/accounts/captain/copilot_threads_controller_spec.rb
index 748c3adf6..b8fc628d1 100644
--- a/spec/enterprise/controllers/api/v1/accounts/captain/copilot_threads_controller_spec.rb
+++ b/spec/enterprise/controllers/api/v1/accounts/captain/copilot_threads_controller_spec.rb
@@ -4,6 +4,7 @@ RSpec.describe 'Api::V1::Accounts::Captain::CopilotThreads', type: :request do
   let(:account) { create(:account) }
   let(:admin) { create(:user, account: account, role: :administrator) }
   let(:agent) { create(:user, account: account, role: :agent) }
+  let(:conversation) { create(:conversation, account: account) }
 
   def json_response
     JSON.parse(response.body, symbolize_names: true)
@@ -50,7 +51,7 @@ RSpec.describe 'Api::V1::Accounts::Captain::CopilotThreads', type: :request do
 
   describe 'POST /api/v1/accounts/{account.id}/captain/copilot_threads' do
     let(:assistant) { create(:captain_assistant, account: account) }
-    let(:valid_params) { { message: 'Hello, how can you help me?', assistant_id: assistant.id } }
+    let(:valid_params) { { message: 'Hello, how can you help me?', assistant_id: assistant.id, conversation_id: conversation.display_id } }
 
     context 'when it is an un-authenticated user' do
       it 'returns unauthorized' do
@@ -103,7 +104,7 @@ RSpec.describe 'Api::V1::Accounts::Captain::CopilotThreads', type: :request do
 
           message = thread.copilot_messages.last
           expect(message.message_type).to eq('user')
-          expect(message.message).to eq(valid_params[:message])
+          expect(message.message).to eq({ 'content' => valid_params[:message] })
         end
       end
     end
diff --git a/spec/enterprise/jobs/captain/copilot/response_job_spec.rb b/spec/enterprise/jobs/captain/copilot/response_job_spec.rb
new file mode 100644
index 000000000..c8aacda5e
--- /dev/null
+++ b/spec/enterprise/jobs/captain/copilot/response_job_spec.rb
@@ -0,0 +1,41 @@
+require 'rails_helper'
+
+RSpec.describe Captain::Copilot::ResponseJob, type: :job do
+  let(:account) { create(:account) }
+  let(:user) { create(:user, account: account) }
+  let(:assistant) { create(:captain_assistant, account: account) }
+  let(:copilot_thread) { create(:captain_copilot_thread, account: account, user: user, assistant: assistant) }
+  let(:conversation_id) { 123 }
+  let(:message) { { 'content' => 'Test message' } }
+
+  describe '#perform' do
+    let(:chat_service) { instance_double(Captain::Copilot::ChatService) }
+
+    before do
+      allow(Captain::Copilot::ChatService).to receive(:new).with(
+        assistant,
+        user_id: user.id,
+        copilot_thread_id: copilot_thread.id,
+        conversation_id: conversation_id
+      ).and_return(chat_service)
+      allow(chat_service).to receive(:generate_response).with(message)
+    end
+
+    it 'initializes ChatService with correct parameters and calls generate_response' do
+      expect(Captain::Copilot::ChatService).to receive(:new).with(
+        assistant,
+        user_id: user.id,
+        copilot_thread_id: copilot_thread.id,
+        conversation_id: conversation_id
+      )
+      expect(chat_service).to receive(:generate_response).with(message)
+      described_class.perform_now(
+        assistant: assistant,
+        conversation_id: conversation_id,
+        user_id: user.id,
+        copilot_thread_id: copilot_thread.id,
+        message: message
+      )
+    end
+  end
+end
diff --git a/spec/enterprise/models/copilot_message_spec.rb b/spec/enterprise/models/copilot_message_spec.rb
index e5c904c45..6c0e496f2 100644
--- a/spec/enterprise/models/copilot_message_spec.rb
+++ b/spec/enterprise/models/copilot_message_spec.rb
@@ -1,15 +1,14 @@
 require 'rails_helper'
 
 RSpec.describe CopilotMessage, type: :model do
-  describe 'associations' do
-    it { is_expected.to belong_to(:copilot_thread) }
-    it { is_expected.to belong_to(:account) }
-  end
+  let(:account) { create(:account) }
+  let(:user) { create(:user, account: account) }
+  let(:assistant) { create(:captain_assistant, account: account) }
+  let(:copilot_thread) { create(:captain_copilot_thread, account: account, user: user, assistant: assistant) }
 
   describe 'validations' do
     it { is_expected.to validate_presence_of(:message_type) }
     it { is_expected.to validate_presence_of(:message) }
-    it { is_expected.to validate_inclusion_of(:message_type).in_array(described_class.message_types.keys) }
   end
 
   describe 'callbacks' do
@@ -31,7 +30,7 @@ RSpec.describe CopilotMessage, type: :model do
         message = build(:captain_copilot_message, copilot_thread: copilot_thread)
 
         expect(Rails.configuration.dispatcher).to receive(:dispatch)
-          .with(COPILOT_MESSAGE_CREATED, anything, copilot_message: message)
+          .with('copilot.message.created', anything, copilot_message: message)
 
         message.save!
       end
diff --git a/spec/enterprise/services/captain/copilot/chat_service_spec.rb b/spec/enterprise/services/captain/copilot/chat_service_spec.rb
index e498fa83a..a4274ec4e 100644
--- a/spec/enterprise/services/captain/copilot/chat_service_spec.rb
+++ b/spec/enterprise/services/captain/copilot/chat_service_spec.rb
@@ -17,7 +17,7 @@ RSpec.describe Captain::Copilot::ChatService do
   let(:previous_history) { [{ role: copilot_message.message_type, content: copilot_message.message['content'] }] }
 
   let(:config) do
-    { user_id: user.id, thread_id: copilot_thread.id, conversation_id: conversation.display_id }
+    { user_id: user.id, copilot_thread_id: copilot_thread.id, conversation_id: conversation.display_id }
   end
 
   before do
@@ -157,16 +157,16 @@ RSpec.describe Captain::Copilot::ChatService do
   end
 
   describe '#setup_message_history' do
-    context 'when thread_id is present' do
+    context 'when copilot_thread_id is present' do
       it 'finds the copilot thread and sets previous history from it' do
-        service = described_class.new(assistant, { thread_id: copilot_thread.id })
+        service = described_class.new(assistant, { copilot_thread_id: copilot_thread.id })
 
         expect(service.copilot_thread).to eq(copilot_thread)
         expect(service.previous_history).to eq previous_history
       end
     end
 
-    context 'when thread_id is not present' do
+    context 'when copilot_thread_id is not present' do
       it 'uses previous_history from config if present' do
         custom_history = [{ role: 'user', content: 'Custom message' }]
         service = described_class.new(assistant, { previous_history: custom_history })
@@ -222,7 +222,7 @@ RSpec.describe Captain::Copilot::ChatService do
         }.with_indifferent_access)
 
         expect do
-          described_class.new(assistant, { thread_id: copilot_thread.id }).generate_response('Hello')
+          described_class.new(assistant, { copilot_thread_id: copilot_thread.id }).generate_response('Hello')
         end.to change(CopilotMessage, :count).by(1)
 
         last_message = CopilotMessage.last
diff --git a/spec/enterprise/services/captain/tools/copilot/search_articles_service_spec.rb b/spec/enterprise/services/captain/tools/copilot/search_articles_service_spec.rb
index e4504d7bd..eb11e0d69 100644
--- a/spec/enterprise/services/captain/tools/copilot/search_articles_service_spec.rb
+++ b/spec/enterprise/services/captain/tools/copilot/search_articles_service_spec.rb
@@ -102,10 +102,6 @@ RSpec.describe Captain::Tools::Copilot::SearchArticlesService do
     end
 
     context 'when no articles are found' do
-      before do
-        allow(Article).to receive(:where).and_return(Article.none)
-      end
-
       it 'returns no articles found message' do
         expect(service.execute({ 'query' => 'test' })).to eq('No articles found')
       end
@@ -113,13 +109,8 @@ RSpec.describe Captain::Tools::Copilot::SearchArticlesService do
 
     context 'when articles are found' do
       let(:portal) { create(:portal, account: account) }
-      let(:article1) { create(:article, account: account, portal: portal, author: user, title: 'Test Article 1', content: 'Content 1') }
-      let(:article2) { create(:article, account: account, portal: portal, author: user, title: 'Test Article 2', content: 'Content 2') }
-
-      before do
-        article1
-        article2
-      end
+      let!(:article1) { create(:article, account: account, portal: portal, author: user, title: 'Test Article 1', content: 'Content 1') }
+      let!(:article2) { create(:article, account: account, portal: portal, author: user, title: 'Test Article 2', content: 'Content 2') }
 
       it 'returns formatted articles with count' do
         result = service.execute({ 'query' => 'Test' })
@@ -130,11 +121,7 @@ RSpec.describe Captain::Tools::Copilot::SearchArticlesService do
 
       context 'when filtered by category' do
         let(:category) { create(:category, slug: 'test-category', portal: portal, account: account) }
-        let(:article3) { create(:article, account: account, portal: portal, author: user, category: category, title: 'Test Article 3') }
-
-        before do
-          article3
-        end
+        let!(:article3) { create(:article, account: account, portal: portal, author: user, category: category, title: 'Test Article 3') }
 
         it 'returns only articles from the specified category' do
           result = service.execute({ 'query' => 'Test', 'category_id' => category.id })
@@ -146,15 +133,8 @@ RSpec.describe Captain::Tools::Copilot::SearchArticlesService do
       end
 
       context 'when filtered by status' do
-        let(:article3) do
-          create(:article, account: account, portal: portal, author: user, title: 'Test Article 3', status: 'published')
-        end
-        let(:article4) { create(:article, account: account, portal: portal, author: user, title: 'Test Article 4', status: 'draft') }
-
-        before do
-          article3
-          article4
-        end
+        let!(:article3) { create(:article, account: account, portal: portal, author: user, title: 'Test Article 3', status: 'published') }
+        let!(:article4) { create(:article, account: account, portal: portal, author: user, title: 'Test Article 4', status: 'draft') }
 
         it 'returns only articles with the specified status' do
           result = service.execute({ 'query' => 'Test', 'status' => 'published' })
diff --git a/spec/enterprise/services/captain/tools/copilot/search_linear_issues_service_spec.rb b/spec/enterprise/services/captain/tools/copilot/search_linear_issues_service_spec.rb
index f4a5225b1..f987b7a6a 100644
--- a/spec/enterprise/services/captain/tools/copilot/search_linear_issues_service_spec.rb
+++ b/spec/enterprise/services/captain/tools/copilot/search_linear_issues_service_spec.rb
@@ -3,7 +3,8 @@ require 'rails_helper'
 RSpec.describe Captain::Tools::Copilot::SearchLinearIssuesService do
   let(:account) { create(:account) }
   let(:assistant) { create(:captain_assistant, account: account) }
-  let(:service) { described_class.new(assistant) }
+  let(:user) { create(:user, account: account) }
+  let(:service) { described_class.new(assistant, user: user) }
 
   describe '#name' do
     it 'returns the correct service name' do
@@ -40,14 +41,34 @@ RSpec.describe Captain::Tools::Copilot::SearchLinearIssuesService do
         create(:integrations_hook, :linear, account: account)
       end
 
-      it 'returns true' do
-        expect(service.active?).to be true
+      context 'when user is present' do
+        it 'returns true' do
+          expect(service.active?).to be true
+        end
+      end
+
+      context 'when user is not present' do
+        let(:service) { described_class.new(assistant) }
+
+        it 'returns false' do
+          expect(service.active?).to be false
+        end
       end
     end
 
     context 'when Linear integration is not enabled' do
-      it 'returns false' do
-        expect(service.active?).to be false
+      context 'when user is present' do
+        it 'returns false' do
+          expect(service.active?).to be false
+        end
+      end
+
+      context 'when user is not present' do
+        let(:service) { described_class.new(assistant) }
+
+        it 'returns false' do
+          expect(service.active?).to be false
+        end
       end
     end
   end
diff --git a/spec/factories/articles.rb b/spec/factories/articles.rb
index e53549090..b86e422a9 100644
--- a/spec/factories/articles.rb
+++ b/spec/factories/articles.rb
@@ -1,13 +1,14 @@
 FactoryBot.define do
   factory :article, class: 'Article' do
-    account_id { 1 }
-    category_id { 1 }
+    account
+    category { nil }
+    portal
     locale { 'en' }
-    author_id { 1 }
+    association :author, factory: :user
     title { "#{Faker::Movie.title} #{SecureRandom.hex}" }
     content { 'MyText' }
     description { 'MyDescrption' }
-    status { 1 }
+    status { :published }
     views { 0 }
   end
 end
diff --git a/spec/factories/categories.rb b/spec/factories/categories.rb
index f7becf8fc..f9685b8b0 100644
--- a/spec/factories/categories.rb
+++ b/spec/factories/categories.rb
@@ -1,9 +1,10 @@
 FactoryBot.define do
   factory :category, class: 'Category' do
-    portal { portal }
+    portal
     name { 'MyString' }
     description { 'MyText' }
     position { 1 }
+    slug { name.parameterize }
 
     after(:build) do |category|
       category.account ||= category.portal.account
diff --git a/spec/lib/custom_markdown_renderer_spec.rb b/spec/lib/custom_markdown_renderer_spec.rb
index 939965e91..23574e8c4 100644
--- a/spec/lib/custom_markdown_renderer_spec.rb
+++ b/spec/lib/custom_markdown_renderer_spec.rb
@@ -162,5 +162,22 @@ describe CustomMarkdownRenderer do
         expect(output).to include('src="https://www.youtube-nocookie.com/embed/VIDEO_ID"')
       end
     end
+
+    context 'when link is a Bunny.net URL' do
+      let(:bunny_url) { 'https://iframe.mediadelivery.net/play/431789/1f105841-cad9-46fe-a70e-b7623c60797c' }
+
+      it 'renders an iframe with Bunny embed code' do
+        output = render_markdown_link(bunny_url)
+        expect(output).to include('src="https://iframe.mediadelivery.net/embed/431789/1f105841-cad9-46fe-a70e-b7623c60797c?autoplay=false&loop=false&muted=false&preload=true&responsive=true"')
+        expect(output).to include('allowfullscreen')
+        expect(output).to include('allow="accelerometer; gyroscope; autoplay; encrypted-media; picture-in-picture;"')
+      end
+
+      it 'wraps iframe in responsive container' do
+        output = render_markdown_link(bunny_url)
+        expect(output).to include('position: relative; padding-top: 56.25%;')
+        expect(output).to include('position: absolute; top: 0; height: 100%; width: 100%;')
+      end
+    end
   end
 end
diff --git a/spec/models/conversation_spec.rb b/spec/models/conversation_spec.rb
index aef91603d..ad3446a13 100644
--- a/spec/models/conversation_spec.rb
+++ b/spec/models/conversation_spec.rb
@@ -435,6 +435,20 @@ RSpec.describe Conversation do
     end
   end
 
+  describe '#create_csat_not_sent_activity_message' do
+    subject(:create_csat_not_sent_activity_message) { conversation.create_csat_not_sent_activity_message }
+
+    let(:conversation) { create(:conversation) }
+
+    it 'creates CSAT not sent activity message' do
+      create_csat_not_sent_activity_message
+      expect(Conversations::ActivityMessageJob)
+        .to(have_been_enqueued.at_least(:once).with(conversation, { account_id: conversation.account_id, inbox_id: conversation.inbox_id,
+                                                                    message_type: :activity,
+                                                                    content: 'CSAT survey not sent due to outgoing message restrictions' }))
+    end
+  end
+
   describe 'unread_messages' do
     subject(:unread_messages) { conversation.unread_messages }
 
diff --git a/spec/services/crm/leadsquared/mappers/conversation_mapper_spec.rb b/spec/services/crm/leadsquared/mappers/conversation_mapper_spec.rb
index 85bb08d74..0ddd4ac9f 100644
--- a/spec/services/crm/leadsquared/mappers/conversation_mapper_spec.rb
+++ b/spec/services/crm/leadsquared/mappers/conversation_mapper_spec.rb
@@ -6,15 +6,39 @@ RSpec.describe Crm::Leadsquared::Mappers::ConversationMapper do
   let(:conversation) { create(:conversation, account: account, inbox: inbox) }
   let(:user) { create(:user, name: 'John Doe') }
   let(:contact) { create(:contact, name: 'Jane Smith') }
+  let(:hook) do
+    create(:integrations_hook, :leadsquared, account: account, settings: {
+             'access_key' => 'test_access_key',
+             'secret_key' => 'test_secret_key',
+             'endpoint_url' => 'https://api.leadsquared.com/v2',
+             'timezone' => 'UTC'
+           })
+  end
+  let(:hook_with_pst) do
+    create(:integrations_hook, :leadsquared, account: account, settings: {
+             'access_key' => 'test_access_key',
+             'secret_key' => 'test_secret_key',
+             'endpoint_url' => 'https://api.leadsquared.com/v2',
+             'timezone' => 'America/Los_Angeles'
+           })
+  end
+  let(:hook_without_timezone) do
+    create(:integrations_hook, :leadsquared, account: account, settings: {
+             'access_key' => 'test_access_key',
+             'secret_key' => 'test_secret_key',
+             'endpoint_url' => 'https://api.leadsquared.com/v2'
+           })
+  end
 
   before do
+    account.enable_features('crm_integration')
     allow(GlobalConfig).to receive(:get).with('BRAND_NAME').and_return({ 'BRAND_NAME' => 'TestBrand' })
   end
 
   describe '.map_conversation_activity' do
-    it 'generates conversation activity note' do
-      travel_to(Time.zone.parse('2024-01-01 10:00:00')) do
-        result = described_class.map_conversation_activity(conversation)
+    it 'generates conversation activity note with UTC timezone' do
+      travel_to(Time.zone.parse('2024-01-01 10:00:00 UTC')) do
+        result = described_class.map_conversation_activity(hook, conversation)
 
         expect(result).to include('New conversation started on TestBrand')
         expect(result).to include('Channel: Test Inbox')
@@ -23,12 +47,29 @@ RSpec.describe Crm::Leadsquared::Mappers::ConversationMapper do
         expect(result).to include('View in TestBrand: http://')
       end
     end
+
+    it 'formats time according to hook timezone setting' do
+      travel_to(Time.zone.parse('2024-01-01 18:00:00 UTC')) do
+        result = described_class.map_conversation_activity(hook_with_pst, conversation)
+
+        # PST is UTC-8, so 18:00 UTC becomes 10:00:00 PST
+        expect(result).to include('Created: 2024-01-01 10:00:00')
+      end
+    end
+
+    it 'falls back to system timezone when hook has no timezone setting' do
+      travel_to(Time.zone.parse('2024-01-01 10:00:00')) do
+        result = described_class.map_conversation_activity(hook_without_timezone, conversation)
+
+        expect(result).to include('Created: 2024-01-01 10:00:00')
+      end
+    end
   end
 
   describe '.map_transcript_activity' do
     context 'when conversation has no messages' do
       it 'returns no messages message' do
-        result = described_class.map_transcript_activity(conversation)
+        result = described_class.map_transcript_activity(hook, conversation)
         expect(result).to eq('No messages in conversation')
       end
     end
@@ -68,7 +109,7 @@ RSpec.describe Crm::Leadsquared::Mappers::ConversationMapper do
       end
 
       it 'generates transcript with messages in reverse chronological order' do
-        result = described_class.map_transcript_activity(conversation)
+        result = described_class.map_transcript_activity(hook, conversation)
 
         expect(result).to include('Conversation Transcript from TestBrand')
         expect(result).to include('Channel: Test Inbox')
@@ -83,6 +124,22 @@ RSpec.describe Crm::Leadsquared::Mappers::ConversationMapper do
         expect(message_positions['[2024-01-01 10:01] Jane Smith: Hi there']).to be < message_positions['[2024-01-01 10:00] John Doe: Hello']
       end
 
+      it 'formats message times according to hook timezone setting' do
+        travel_to(Time.zone.parse('2024-01-01 18:00:00 UTC')) do
+          create(:message,
+                 conversation: conversation,
+                 sender: user,
+                 content: 'Test message',
+                 message_type: :outgoing,
+                 created_at: Time.zone.parse('2024-01-01 18:00:00 UTC'))
+
+          result = described_class.map_transcript_activity(hook_with_pst, conversation)
+
+          # PST is UTC-8, so 18:00 UTC becomes 10:00 PST
+          expect(result).to include('[2024-01-01 10:00] John Doe: Test message')
+        end
+      end
+
       context 'when message has attachments' do
         let(:message_with_attachment) do
           create(:message, :with_attachment,
@@ -96,7 +153,7 @@ RSpec.describe Crm::Leadsquared::Mappers::ConversationMapper do
         before { message_with_attachment }
 
         it 'includes attachment information' do
-          result = described_class.map_transcript_activity(conversation)
+          result = described_class.map_transcript_activity(hook, conversation)
 
           expect(result).to include('See attachment')
           expect(result).to include('[Attachment: image]')
@@ -116,7 +173,7 @@ RSpec.describe Crm::Leadsquared::Mappers::ConversationMapper do
         before { empty_message }
 
         it 'shows no content placeholder' do
-          result = described_class.map_transcript_activity(conversation)
+          result = described_class.map_transcript_activity(hook, conversation)
           expect(result).to include('[No content]')
         end
       end
@@ -134,25 +191,12 @@ RSpec.describe Crm::Leadsquared::Mappers::ConversationMapper do
         before { unnamed_sender_message }
 
         it 'uses sender type and id' do
-          result = described_class.map_transcript_activity(conversation)
+          result = described_class.map_transcript_activity(hook, conversation)
           expect(result).to include("User #{unnamed_sender_message.sender_id}")
         end
       end
     end
 
-    context 'when specific messages are provided' do
-      let(:message1) { create(:message, conversation: conversation, content: 'Message 1', message_type: :outgoing) }
-      let(:message2) { create(:message, conversation: conversation, content: 'Message 2', message_type: :outgoing) }
-      let(:specific_messages) { [message1] }
-
-      it 'only includes provided messages' do
-        result = described_class.map_transcript_activity(conversation, specific_messages)
-
-        expect(result).to include('Message 1')
-        expect(result).not_to include('Message 2')
-      end
-    end
-
     context 'when messages exceed the ACTIVITY_NOTE_MAX_SIZE' do
       it 'truncates messages to stay within the character limit' do
         # Create a large number of messages with reasonably sized content
@@ -169,7 +213,7 @@ RSpec.describe Crm::Leadsquared::Mappers::ConversationMapper do
                              created_at: Time.zone.parse("2024-01-01 #{10 + i}:00:00"))
         end
 
-        result = described_class.map_transcript_activity(conversation, messages)
+        result = described_class.map_transcript_activity(hook, conversation)
 
         # Verify latest message is included (message 14)
         expect(result).to include("[2024-01-02 00:00] John Doe: #{long_message_content} 14")
@@ -189,13 +233,13 @@ RSpec.describe Crm::Leadsquared::Mappers::ConversationMapper do
       it 'respects the ACTIVITY_NOTE_MAX_SIZE constant' do
         # Create a single message that would exceed the limit by itself
         giant_content = 'A' * 2000
-        message = create(:message,
-                         conversation: conversation,
-                         sender: user,
-                         content: giant_content,
-                         message_type: :outgoing)
+        create(:message,
+               conversation: conversation,
+               sender: user,
+               content: giant_content,
+               message_type: :outgoing)
 
-        result = described_class.map_transcript_activity(conversation, [message])
+        result = described_class.map_transcript_activity(hook, conversation)
 
         # Extract just the formatted messages part
         id = conversation.display_id
diff --git a/spec/services/crm/leadsquared/processor_service_spec.rb b/spec/services/crm/leadsquared/processor_service_spec.rb
index efdead00b..7008eb064 100644
--- a/spec/services/crm/leadsquared/processor_service_spec.rb
+++ b/spec/services/crm/leadsquared/processor_service_spec.rb
@@ -116,7 +116,7 @@ RSpec.describe Crm::Leadsquared::ProcessorService do
 
     before do
       allow(Crm::Leadsquared::Mappers::ConversationMapper).to receive(:map_conversation_activity)
-        .with(conversation)
+        .with(hook, conversation)
         .and_return(activity_note)
     end
 
@@ -180,7 +180,7 @@ RSpec.describe Crm::Leadsquared::ProcessorService do
 
     before do
       allow(Crm::Leadsquared::Mappers::ConversationMapper).to receive(:map_transcript_activity)
-        .with(conversation)
+        .with(hook, conversation)
         .and_return(activity_note)
     end
 
diff --git a/spec/services/crm/leadsquared/setup_service_spec.rb b/spec/services/crm/leadsquared/setup_service_spec.rb
index 1d907ecda..8ebdc9691 100644
--- a/spec/services/crm/leadsquared/setup_service_spec.rb
+++ b/spec/services/crm/leadsquared/setup_service_spec.rb
@@ -8,6 +8,7 @@ RSpec.describe Crm::Leadsquared::SetupService do
   let(:activity_client) { instance_double(Crm::Leadsquared::Api::ActivityClient) }
   let(:endpoint_response) do
     {
+      'TimeZone' => 'Asia/Kolkata',
       'LSQCommonServiceURLs' => {
         'api' => 'api-in.leadsquared.com',
         'app' => 'app.leadsquared.com'
@@ -45,6 +46,7 @@ RSpec.describe Crm::Leadsquared::SetupService do
           updated_settings = hook.reload.settings
           expect(updated_settings['endpoint_url']).to eq('https://api-in.leadsquared.com/v2/')
           expect(updated_settings['app_url']).to eq('https://app.leadsquared.com/')
+          expect(updated_settings['timezone']).to eq('Asia/Kolkata')
           expect(updated_settings['conversation_activity_code']).to eq(1001)
           expect(updated_settings['transcript_activity_code']).to eq(1002)
         end
@@ -71,6 +73,7 @@ RSpec.describe Crm::Leadsquared::SetupService do
           updated_settings = hook.reload.settings
           expect(updated_settings['endpoint_url']).to eq('https://api-in.leadsquared.com/v2/')
           expect(updated_settings['app_url']).to eq('https://app.leadsquared.com/')
+          expect(updated_settings['timezone']).to eq('Asia/Kolkata')
           expect(updated_settings['conversation_activity_code']).to eq(1001)
           expect(updated_settings['transcript_activity_code']).to eq(1002)
         end
diff --git a/spec/services/message_templates/hook_execution_service_spec.rb b/spec/services/message_templates/hook_execution_service_spec.rb
index 24e40ea8d..6e97aac42 100644
--- a/spec/services/message_templates/hook_execution_service_spec.rb
+++ b/spec/services/message_templates/hook_execution_service_spec.rb
@@ -121,8 +121,9 @@ describe MessageTemplates::HookExecutionService do
       create(:message, conversation: conversation, message_type: 'incoming')
     end
 
-    it 'calls ::MessageTemplates::Template::CsatSurvey when a conversation is resolved in an inbox with survey enabled' do
+    it 'calls ::MessageTemplates::Template::CsatSurvey when a conversation is resolved in an inbox with survey enabled and can reply' do
       conversation.inbox.update(csat_survey_enabled: true)
+      allow(conversation).to receive(:can_reply?).and_return(true)
 
       conversation.resolved!
       Conversations::ActivityMessageJob.perform_now(conversation,
@@ -172,6 +173,32 @@ describe MessageTemplates::HookExecutionService do
       expect(MessageTemplates::Template::CsatSurvey).not_to have_received(:new).with(conversation: conversation)
       expect(csat_survey).not_to have_received(:perform)
     end
+
+    it 'will not call ::MessageTemplates::Template::CsatSurvey if cannot reply' do
+      conversation.inbox.update(csat_survey_enabled: true)
+      allow(conversation).to receive(:can_reply?).and_return(false)
+
+      conversation.resolved!
+      Conversations::ActivityMessageJob.perform_now(conversation,
+                                                    { account_id: conversation.account_id, inbox_id: conversation.inbox_id, message_type: :activity,
+                                                      content: 'Conversation marked resolved!!' })
+
+      expect(MessageTemplates::Template::CsatSurvey).not_to have_received(:new).with(conversation: conversation)
+      expect(csat_survey).not_to have_received(:perform)
+    end
+
+    it 'creates activity message when CSAT not sent due to messaging window restriction' do
+      conversation.inbox.update(csat_survey_enabled: true)
+      allow(conversation).to receive(:can_reply?).and_return(false)
+      allow(conversation).to receive(:create_csat_not_sent_activity_message)
+
+      conversation.resolved!
+      Conversations::ActivityMessageJob.perform_now(conversation,
+                                                    { account_id: conversation.account_id, inbox_id: conversation.inbox_id, message_type: :activity,
+                                                      content: 'Conversation marked resolved!!' })
+
+      expect(conversation).to have_received(:create_csat_not_sent_activity_message)
+    end
   end
 
   context 'when it is after working hours' do
diff --git a/spec/services/search_service_spec.rb b/spec/services/search_service_spec.rb
index af097a2c9..22809d042 100644
--- a/spec/services/search_service_spec.rb
+++ b/spec/services/search_service_spec.rb
@@ -10,6 +10,11 @@ describe SearchService do
   let!(:harry) { create(:contact, name: 'Harry Potter', email: 'test@test.com', account_id: account.id) }
   let!(:conversation) { create(:conversation, contact: harry, inbox: inbox, account: account) }
   let!(:message) { create(:message, account: account, inbox: inbox, content: 'Harry Potter is a wizard') }
+  let!(:portal) { create(:portal, account: account) }
+  let(:article) do
+    create(:article, title: 'Harry Potter Magic Guide', content: 'Learn about wizardry', account: account, portal: portal, author: user,
+                     status: 'published')
+  end
 
   before do
     create(:inbox_member, user: user, inbox: inbox)
@@ -27,7 +32,7 @@ describe SearchService do
       it 'returns all for all' do
         search_type = 'all'
         search = described_class.new(current_user: user, current_account: account, params: params, search_type: search_type)
-        expect(search.perform.keys).to match_array(%i[contacts messages conversations])
+        expect(search.perform.keys).to match_array(%i[contacts messages conversations articles])
       end
 
       it 'returns contacts for contacts' do
@@ -47,6 +52,12 @@ describe SearchService do
         search = described_class.new(current_user: user, current_account: account, params: params, search_type: search_type)
         expect(search.perform.keys).to match_array(%i[conversations])
       end
+
+      it 'returns articles for articles' do
+        search_type = 'Article'
+        search = described_class.new(current_user: user, current_account: account, params: params, search_type: search_type)
+        expect(search.perform.keys).to match_array(%i[articles])
+      end
     end
 
     context 'when contact search' do
@@ -143,6 +154,50 @@ describe SearchService do
         expect(search.perform[:conversations].map(&:id)).to include new_converstion.id
       end
     end
+
+    context 'when article search' do
+      it 'orders results by updated_at desc' do
+        # Create articles with explicit timestamps
+        older_time = 2.days.ago
+        newer_time = 1.hour.ago
+
+        article2 = create(:article, title: 'Spellcasting Guide',
+                                    account: account, portal: portal, author: user, status: 'published')
+        # rubocop:disable Rails/SkipsModelValidations
+        article2.update_column(:updated_at, older_time)
+        # rubocop:enable Rails/SkipsModelValidations
+
+        article3 = create(:article, title: 'Spellcasting Manual',
+                                    account: account, portal: portal, author: user, status: 'published')
+        # rubocop:disable Rails/SkipsModelValidations
+        article3.update_column(:updated_at, newer_time)
+        # rubocop:enable Rails/SkipsModelValidations
+
+        params = { q: 'Spellcasting' }
+        search = described_class.new(current_user: user, current_account: account, params: params, search_type: 'Article')
+        results = search.perform[:articles]
+
+        # Check the timestamps to understand ordering
+        results.map { |a| [a.id, a.updated_at] }
+
+        # Should be ordered by updated_at desc (newer first)
+        expect(results.length).to eq(2)
+        expect(results.first.updated_at).to be > results.second.updated_at
+      end
+
+      it 'returns paginated results' do
+        # Create many articles to test pagination
+        16.times do |i|
+          create(:article, title: "Magic Article #{i}", account: account, portal: portal, author: user, status: 'published')
+        end
+
+        params = { q: 'Magic', page: 1 }
+        search = described_class.new(current_user: user, current_account: account, params: params, search_type: 'Article')
+        results = search.perform[:articles]
+
+        expect(results.length).to eq(15) # Default per_page is 15
+      end
+    end
   end
 
   describe '#use_gin_search' do