From 604d4a9c30b76de33716d93ea12170a270b7040e Mon Sep 17 00:00:00 2001
From: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Date: Thu, 4 Dec 2025 13:55:07 +0530
Subject: [PATCH] feat: Update conversation side panel layout and styling
 (#12983)

---
 .../dashboard/assets/scss/_woot.scss          |   4 +-
 .../components/ContactNoteItem.vue            |  42 +-
 .../Contacts/VoiceCallButton.vue              |   1 +
 .../ConversationCardCompact.vue               |   2 +-
 .../ConversationCardExpanded.vue              |   2 +-
 .../Conversation/SidepanelSwitch.vue          |   8 +-
 .../Conversation/Sla/SLACardLabel.vue         |   2 +-
 .../CustomAttributes/CheckboxAttribute.vue    |  35 +-
 .../CustomAttributes/DateAttribute.vue        |  39 +-
 .../CustomAttributes/ListAttribute.vue        |  65 ++-
 .../CustomAttributes/OtherAttribute.vue       |  58 +--
 .../components-next/SidebarActionsHeader.vue  |   9 +-
 .../components-next/avatar/Avatar.vue         |   6 +-
 .../avatar/AvatarGroup.vue}                   |  16 +-
 .../components-next/button/Button.vue         |   2 +-
 .../dropdown-menu/DropdownMenu.vue            |  84 ++--
 .../components/Accordion/AccordionItem.vue    |  58 +--
 .../dashboard/components/ConversationList.vue |   2 +-
 .../dashboard/components/CustomAttribute.vue  | 351 ---------------
 .../components/buttons/ResolveAction.vue      |  52 +--
 .../components/copilot/CopilotContainer.vue   |   2 +-
 app/javascript/dashboard/components/index.js  |   4 -
 .../components/ui/HelperTextPopup.vue         |  14 +-
 .../widgets/conversation/ConversationBox.vue  |   1 +
 .../conversation/ConversationHeader.vue       |  34 +-
 .../conversation/ConversationSidebar.vue      |   2 +-
 .../conversation/ShopifyOrdersList.vue        |   9 +-
 .../BulkTeamActions.vue                       |   2 +-
 .../conversation/linear/IssuesList.vue        |  19 +-
 .../widgets/mentions/MentionBox.vue           |   6 +-
 .../specs/useDropdownPosition.spec.js         | 284 ++++++++++++
 .../composables/useDropdownPosition.js        |  63 +++
 .../dashboard/i18n/locale/en/contact.json     |  15 +-
 .../i18n/locale/en/conversation.json          |  20 +-
 .../dashboard/i18n/locale/en/macros.json      |   1 +
 .../conversation/AgentAssignment.vue          | 264 +++++++++++
 .../conversation/ContactConversations.vue     |  20 +-
 .../conversation/ContactDetailsItem.vue       |  33 +-
 .../dashboard/conversation/ContactPanel.vue   |  51 ++-
 .../conversation/ConversationAction.vue       | 294 +------------
 .../conversation/ConversationInfo.vue         |  62 ++-
 .../conversation/ConversationParticipant.vue  | 229 ----------
 .../conversation/LabelAssignment.vue          | 213 +++++++++
 .../dashboard/conversation/Macros/List.vue    |  12 +-
 .../conversation/Macros/MacroItem.vue         |  49 ++-
 .../conversation/Macros/MacroPreview.vue      |  43 +-
 .../conversation/ParticipantAssignment.vue    | 249 +++++++++++
 .../conversation/PriorityAssignment.vue       | 195 ++++++++
 .../conversation/SidePanelEmptyState.vue      |  14 +
 .../dashboard/conversation/TeamAssignment.vue | 181 ++++++++
 .../conversation/contact/ContactInfo.vue      | 416 ++++++++----------
 .../conversation/contact/ContactInfoRow.vue   | 125 +++---
 .../conversation/contact/ContactNotes.vue     |  19 +-
 .../customAttributes/CustomAttributes.vue     | 239 +++++-----
 .../conversation/labels/LabelBox.vue          | 139 ------
 .../settings/attributes/AddAttribute.vue      |   5 +-
 .../settings/attributes/EditAttribute.vue     |   5 +-
 .../components/ui/MultiselectDropdown.vue     | 122 -----
 .../ui/MultiselectDropdownItems.vue           | 151 -------
 .../components/ui/dropdown/AddLabel.vue       |  20 -
 .../ui/dropdown/DropdownDivider.vue           |  11 -
 .../components/ui/dropdown/DropdownHeader.vue |  22 -
 .../components/ui/dropdown/DropdownItem.vue   |  46 --
 .../components/ui/dropdown/DropdownMenu.vue   |  66 ---
 .../ui/dropdown/DropdownSubMenu.vue           |  27 --
 .../components/ui/label/LabelDropdown.vue     | 184 --------
 .../components/ui/label/LabelDropdownItem.vue |  59 ---
 theme/icons.js                                |  10 +
 68 files changed, 2336 insertions(+), 2553 deletions(-)
 rename app/javascript/dashboard/{components/widgets/ThumbnailGroup.vue => components-next/avatar/AvatarGroup.vue} (75%)
 delete mode 100644 app/javascript/dashboard/components/CustomAttribute.vue
 create mode 100644 app/javascript/dashboard/composables/specs/useDropdownPosition.spec.js
 create mode 100644 app/javascript/dashboard/composables/useDropdownPosition.js
 create mode 100644 app/javascript/dashboard/routes/dashboard/conversation/AgentAssignment.vue
 delete mode 100644 app/javascript/dashboard/routes/dashboard/conversation/ConversationParticipant.vue
 create mode 100644 app/javascript/dashboard/routes/dashboard/conversation/LabelAssignment.vue
 create mode 100644 app/javascript/dashboard/routes/dashboard/conversation/ParticipantAssignment.vue
 create mode 100644 app/javascript/dashboard/routes/dashboard/conversation/PriorityAssignment.vue
 create mode 100644 app/javascript/dashboard/routes/dashboard/conversation/SidePanelEmptyState.vue
 create mode 100644 app/javascript/dashboard/routes/dashboard/conversation/TeamAssignment.vue
 delete mode 100644 app/javascript/dashboard/routes/dashboard/conversation/labels/LabelBox.vue
 delete mode 100644 app/javascript/shared/components/ui/MultiselectDropdown.vue
 delete mode 100644 app/javascript/shared/components/ui/MultiselectDropdownItems.vue
 delete mode 100644 app/javascript/shared/components/ui/dropdown/AddLabel.vue
 delete mode 100644 app/javascript/shared/components/ui/dropdown/DropdownDivider.vue
 delete mode 100644 app/javascript/shared/components/ui/dropdown/DropdownHeader.vue
 delete mode 100644 app/javascript/shared/components/ui/dropdown/DropdownItem.vue
 delete mode 100644 app/javascript/shared/components/ui/dropdown/DropdownMenu.vue
 delete mode 100644 app/javascript/shared/components/ui/dropdown/DropdownSubMenu.vue
 delete mode 100644 app/javascript/shared/components/ui/label/LabelDropdown.vue
 delete mode 100644 app/javascript/shared/components/ui/label/LabelDropdownItem.vue

diff --git a/app/javascript/dashboard/assets/scss/_woot.scss b/app/javascript/dashboard/assets/scss/_woot.scss
index 40ca7b436..36e1b2341 100644
--- a/app/javascript/dashboard/assets/scss/_woot.scss
+++ b/app/javascript/dashboard/assets/scss/_woot.scss
@@ -46,14 +46,14 @@ body {
 }
 
 .custom-dashed-border {
-  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='100%25' height='100%25'%3E%3Crect x='0' y='0' width='100%25' height='100%25' fill='none' rx='16' ry='16' stroke='%23E2E3E7' stroke-width='2' stroke-dasharray='6, 8' stroke-dashoffset='0' stroke-linecap='round'/%3E%3C/svg%3E");
+  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='100%25' height='100%25'%3E%3Crect x='1' y='1' width='calc(100%25 - 2px)' height='calc(100%25 - 2px)' fill='none' rx='12' ry='12' stroke='%23E2E3E7' stroke-width='1.5' stroke-dasharray='6 4' stroke-linecap='butt'/%3E%3C/svg%3E");
   background-position: center;
   background-repeat: no-repeat;
   background-size: 100% 100%;
 }
 
 .dark .custom-dashed-border {
-  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='100%25' height='100%25'%3E%3Crect x='0' y='0' width='100%25' height='100%25' fill='none' rx='16' ry='16' stroke='%23343434' stroke-width='2' stroke-dasharray='6, 8' stroke-dashoffset='0' stroke-linecap='round'/%3E%3C/svg%3E");
+  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='100%25' height='100%25'%3E%3Crect x='1' y='1' width='calc(100%25 - 2px)' height='calc(100%25 - 2px)' fill='none' rx='12' ry='12' stroke='%23343434' stroke-width='1.5' stroke-dasharray='6 4' stroke-linecap='butt'/%3E%3C/svg%3E");
 }
 
 @layer utilities {
diff --git a/app/javascript/dashboard/components-next/Contacts/ContactsSidebar/components/ContactNoteItem.vue b/app/javascript/dashboard/components-next/Contacts/ContactsSidebar/components/ContactNoteItem.vue
index c11fa2d9d..1c9f253b0 100644
--- a/app/javascript/dashboard/components-next/Contacts/ContactsSidebar/components/ContactNoteItem.vue
+++ b/app/javascript/dashboard/components-next/Contacts/ContactsSidebar/components/ContactNoteItem.vue
@@ -48,10 +48,26 @@ onMounted(() => {
 </script>
 
 <template>
-  <div class="flex flex-col gap-2 border-b border-n-strong group/note">
-    <div class="flex items-center justify-between gap-2">
-      <div class="flex items-center gap-1.5 min-w-0">
+  <div class="flex flex-col gap-1.5 border-b border-n-strong group/note">
+    <div class="flex items-center justify-between w-full gap-1.5 min-w-0 h-9">
+      <div class="min-w-0 truncate text-n-slate-11 text-xs font-440">
+        {{ dynamicTime(note.createdAt) }}
+      </div>
+      <div class="flex items-center gap-1">
+        <Button
+          v-if="allowDelete"
+          ghost
+          ruby
+          size="xs"
+          icon="i-lucide-trash"
+          class="opacity-0 group-hover/note:opacity-100"
+          @click="handleDelete"
+        />
         <Avatar
+          v-tooltip.left="{
+            content: writtenBy,
+            delay: { show: 500, hide: 0 },
+          }"
           :name="note?.user?.name || 'Bot'"
           :src="
             note?.user?.name
@@ -61,30 +77,12 @@ onMounted(() => {
           :size="16"
           rounded-full
         />
-        <div class="min-w-0 truncate">
-          <span class="inline-flex items-center gap-1 text-sm text-n-slate-11">
-            <span class="font-medium text-n-slate-12">{{ writtenBy }}</span>
-            {{ t('CONTACTS_LAYOUT.SIDEBAR.NOTES.WROTE') }}
-            <span class="font-medium text-n-slate-12">
-              {{ dynamicTime(note.createdAt) }}
-            </span>
-          </span>
-        </div>
       </div>
-      <Button
-        v-if="allowDelete"
-        variant="faded"
-        color="ruby"
-        size="xs"
-        icon="i-lucide-trash"
-        class="opacity-0 group-hover/note:opacity-100"
-        @click="handleDelete"
-      />
     </div>
     <p
       ref="noteContentRef"
       v-dompurify-html="formatMessage(note.content || '')"
-      class="mb-0 prose-sm prose-p:text-sm prose-p:leading-relaxed prose-p:mb-1 prose-p:mt-0 prose-ul:mb-1 prose-ul:mt-0 text-n-slate-12"
+      class="mb-0 font-420 prose-sm prose-p:text-sm prose-p:leading-relaxed prose-p:mb-1 prose-p:mt-0 prose-ul:mb-1 prose-ul:mt-0 text-n-slate-12"
       :class="{
         'line-clamp-4': collapsible && !isExpanded && needsCollapse,
       }"
diff --git a/app/javascript/dashboard/components-next/Contacts/VoiceCallButton.vue b/app/javascript/dashboard/components-next/Contacts/VoiceCallButton.vue
index 85738d9de..dcde1cc45 100644
--- a/app/javascript/dashboard/components-next/Contacts/VoiceCallButton.vue
+++ b/app/javascript/dashboard/components-next/Contacts/VoiceCallButton.vue
@@ -101,6 +101,7 @@ const onPickInbox = async inbox => {
       :label="label"
       :icon="icon"
       :size="size"
+      class="!px-2"
       @click="onClick"
     />
 
diff --git a/app/javascript/dashboard/components-next/Conversation/ConversationCard/ConversationCardCompact.vue b/app/javascript/dashboard/components-next/Conversation/ConversationCard/ConversationCardCompact.vue
index 51f2ad544..117c8652a 100644
--- a/app/javascript/dashboard/components-next/Conversation/ConversationCard/ConversationCardCompact.vue
+++ b/app/javascript/dashboard/components-next/Conversation/ConversationCard/ConversationCardCompact.vue
@@ -44,7 +44,7 @@ const onSelectConversation = checked => {
 
 <template>
   <div
-    class="relative flex items-start flex-grow-0 flex-shrink-0 w-auto max-w-full cursor-pointer group transition-all duration-200"
+    class="relative flex items-start flex-grow-0 flex-shrink-0 w-auto max-w-full cursor-pointer group transition-all duration-150"
     :class="{
       'active animate-card-select bg-n-alpha-1 dark:bg-n-alpha-3': isActiveChat,
       'selected bg-n-slate-2 dark:bg-n-slate-3': selected,
diff --git a/app/javascript/dashboard/components-next/Conversation/ConversationCard/ConversationCardExpanded.vue b/app/javascript/dashboard/components-next/Conversation/ConversationCard/ConversationCardExpanded.vue
index 2326703a4..f4b924916 100644
--- a/app/javascript/dashboard/components-next/Conversation/ConversationCard/ConversationCardExpanded.vue
+++ b/app/javascript/dashboard/components-next/Conversation/ConversationCard/ConversationCardExpanded.vue
@@ -62,7 +62,7 @@ const selectedModel = computed({
 
 <template>
   <div
-    class="relative cursor-pointer group transition-all duration-200 grid gap-4 items-center px-2 h-12"
+    class="relative cursor-pointer group transition-all duration-150 grid gap-4 items-center px-2 h-12"
     :class="{
       'active animate-card-select bg-n-alpha-1 dark:bg-n-alpha-3': isActiveChat,
       'selected bg-n-slate-2 dark:bg-n-slate-3': selected,
diff --git a/app/javascript/dashboard/components-next/Conversation/SidepanelSwitch.vue b/app/javascript/dashboard/components-next/Conversation/SidepanelSwitch.vue
index 5e96df3c6..6c1a9929c 100644
--- a/app/javascript/dashboard/components-next/Conversation/SidepanelSwitch.vue
+++ b/app/javascript/dashboard/components-next/Conversation/SidepanelSwitch.vue
@@ -20,10 +20,10 @@ const showCopilotTab = computed(() =>
 
 const { uiSettings } = useUISettings();
 const isContactSidebarOpen = computed(
-  () => uiSettings.value.is_contact_sidebar_open
+  () => uiSettings.value.is_contact_sidebar_open || false
 );
 const isCopilotPanelOpen = computed(
-  () => uiSettings.value.is_copilot_panel_open
+  () => uiSettings.value.is_copilot_panel_open || false
 );
 
 const toggleConversationSidebarToggle = () => {
@@ -35,7 +35,7 @@ const toggleConversationSidebarToggle = () => {
 
 const handleConversationSidebarToggle = () => {
   updateUISettings({
-    is_contact_sidebar_open: true,
+    is_contact_sidebar_open: !isContactSidebarOpen.value,
     is_copilot_panel_open: false,
   });
 };
@@ -43,7 +43,7 @@ const handleConversationSidebarToggle = () => {
 const handleCopilotSidebarToggle = () => {
   updateUISettings({
     is_contact_sidebar_open: false,
-    is_copilot_panel_open: true,
+    is_copilot_panel_open: !isCopilotPanelOpen.value,
   });
 };
 
diff --git a/app/javascript/dashboard/components-next/Conversation/Sla/SLACardLabel.vue b/app/javascript/dashboard/components-next/Conversation/Sla/SLACardLabel.vue
index 8d9545002..9808bd67f 100644
--- a/app/javascript/dashboard/components-next/Conversation/Sla/SLACardLabel.vue
+++ b/app/javascript/dashboard/components-next/Conversation/Sla/SLACardLabel.vue
@@ -96,7 +96,7 @@ defineExpose({
     <SLAPopoverCard
       v-if="showSlaPopoverCard"
       :sla-missed-events="slaEvents"
-      class="start-0 xl:start-auto xl:end-0 top-7 hidden group-hover:flex"
+      class="start-0 md:start-auto md:end-0 top-7 hidden group-hover:flex"
     />
   </div>
   <template v-else />
diff --git a/app/javascript/dashboard/components-next/CustomAttributes/CheckboxAttribute.vue b/app/javascript/dashboard/components-next/CustomAttributes/CheckboxAttribute.vue
index d5ecc3aab..b3ecde648 100644
--- a/app/javascript/dashboard/components-next/CustomAttributes/CheckboxAttribute.vue
+++ b/app/javascript/dashboard/components-next/CustomAttributes/CheckboxAttribute.vue
@@ -1,5 +1,5 @@
 <script setup>
-import { ref } from 'vue';
+import { ref, computed } from 'vue';
 
 import Button from 'dashboard/components-next/button/Button.vue';
 import Switch from 'dashboard/components-next/switch/Switch.vue';
@@ -19,28 +19,35 @@ const emit = defineEmits(['update', 'delete']);
 
 const attributeValue = ref(Boolean(props.attribute.value));
 
+const isAttributePresent = computed(() => {
+  return (
+    props.attribute.value !== undefined &&
+    props.attribute.value !== null &&
+    props.attribute.value !== ''
+  );
+});
+
 const handleChange = value => {
   emit('update', value);
 };
+
+const handleDelete = () => {
+  attributeValue.value = false;
+  emit('delete');
+};
 </script>
 
 <template>
-  <div
-    class="flex items-center w-full gap-2"
-    :class="{
-      'justify-start': isEditingView,
-      'justify-end': !isEditingView,
-    }"
-  >
+  <div class="flex items-center w-full gap-2 justify-end">
     <Switch v-model="attributeValue" @change="handleChange" />
     <Button
-      v-if="isEditingView"
-      variant="faded"
-      color="ruby"
+      v-if="isEditingView && isAttributePresent"
+      ghost
+      ruby
       icon="i-lucide-trash"
-      size="xs"
-      class="flex-shrink-0 opacity-0 group-hover/attribute:opacity-100 hover:no-underline"
-      @click="emit('delete')"
+      xs
+      class="flex-shrink-0 !size-5 !rounded"
+      @click="handleDelete"
     />
   </div>
 </template>
diff --git a/app/javascript/dashboard/components-next/CustomAttributes/DateAttribute.vue b/app/javascript/dashboard/components-next/CustomAttributes/DateAttribute.vue
index ba8090e02..b45b2b8c3 100644
--- a/app/javascript/dashboard/components-next/CustomAttributes/DateAttribute.vue
+++ b/app/javascript/dashboard/components-next/CustomAttributes/DateAttribute.vue
@@ -75,20 +75,15 @@ const handleInputUpdate = async () => {
 </script>
 
 <template>
-  <div
-    class="flex items-center w-full min-w-0 gap-2"
-    :class="{
-      'justify-start': isEditingView,
-      'justify-end': !isEditingView,
-    }"
-  >
+  <div class="flex items-center w-full min-w-0 gap-1.5 justify-end">
     <span
       v-if="!isEditingValue"
       class="min-w-0 text-sm"
       :class="{
         'cursor-pointer text-n-slate-11 hover:text-n-slate-12 py-2 select-none font-medium':
           !isEditingView,
-        'text-n-slate-12 truncate': isEditingView,
+        'text-n-slate-12 truncate': isEditingView && attribute.value,
+        'text-n-slate-10 truncate': isEditingView && !attribute.value,
       }"
       @click="toggleEditValue(!isEditingView)"
     >
@@ -100,19 +95,20 @@ const handleInputUpdate = async () => {
       class="flex items-center gap-1"
     >
       <Button
-        variant="faded"
-        color="slate"
-        icon="i-lucide-pencil"
-        size="xs"
-        class="flex-shrink-0 opacity-0 group-hover/attribute:opacity-100 hover:no-underline"
+        ghost
+        slate
+        icon="i-lucide-pen-line"
+        xs
+        class="flex-shrink-0 !size-5 !rounded"
         @click="toggleEditValue(true)"
       />
       <Button
-        variant="faded"
-        color="ruby"
+        v-if="attribute.value"
+        ghost
+        ruby
         icon="i-lucide-trash"
-        size="xs"
-        class="flex-shrink-0 opacity-0 group-hover/attribute:opacity-100 hover:no-underline"
+        xs
+        class="flex-shrink-0 !size-5 !rounded"
         @click="emit('delete')"
       />
     </div>
@@ -125,7 +121,7 @@ const handleInputUpdate = async () => {
       <Input
         v-model="defaultDateValue"
         type="date"
-        class="w-full [&>p]:absolute [&>p]:mt-0.5 [&>p]:top-8 ltr:[&>p]:left-0 rtl:[&>p]:right-0"
+        class="w-full [&>p]:absolute [&>p]:mt-1 [&>p]:top-6 ltr:[&>p]:left-0 rtl:[&>p]:right-0"
         :message="
           hasError
             ? t('CONTACTS_LAYOUT.SIDEBAR.ATTRIBUTES.VALIDATIONS.INVALID_DATE')
@@ -133,14 +129,15 @@ const handleInputUpdate = async () => {
         "
         :message-type="hasError ? 'error' : 'info'"
         autofocus
-        custom-input-class="h-8 ltr:rounded-r-none rtl:rounded-l-none"
-        @keyup.enter="handleInputUpdate"
+        custom-input-class="h-7 py-1 ltr:rounded-r-none rtl:rounded-l-none"
+        @enter="handleInputUpdate"
       />
       <Button
         icon="i-lucide-check"
         :color="hasError ? 'ruby' : 'blue'"
         size="sm"
-        class="flex-shrink-0 ltr:rounded-l-none rtl:rounded-r-none"
+        type="button"
+        class="flex-shrink-0 ltr:rounded-l-none rtl:rounded-r-none !h-7"
         @click="handleInputUpdate"
       />
     </div>
diff --git a/app/javascript/dashboard/components-next/CustomAttributes/ListAttribute.vue b/app/javascript/dashboard/components-next/CustomAttributes/ListAttribute.vue
index a9831762f..2961bdd14 100644
--- a/app/javascript/dashboard/components-next/CustomAttributes/ListAttribute.vue
+++ b/app/javascript/dashboard/components-next/CustomAttributes/ListAttribute.vue
@@ -4,6 +4,7 @@ import { useI18n } from 'vue-i18n';
 import { useToggle } from '@vueuse/core';
 import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
 
 const props = defineProps({
   attribute: {
@@ -40,61 +41,55 @@ const handleAttributeAction = async action => {
 </script>
 
 <template>
-  <div
-    class="flex items-center w-full min-w-0 gap-2"
-    :class="{
-      'justify-start': isEditingView,
-      'justify-end': !isEditingView,
-    }"
-  >
+  <div class="flex items-center w-full min-w-0 gap-1.5 justify-end">
     <div
       v-on-clickaway="() => toggleAttributeListDropdown(false)"
-      class="relative flex items-center"
+      class="relative flex items-center min-w-0 flex-1 justify-end gap-2 cursor-pointer"
+      @click="toggleAttributeListDropdown()"
     >
       <span
-        class="min-w-0 text-sm"
+        v-tooltip.top="{
+          content: attribute.value,
+          delay: { show: 1000, hide: 0 },
+        }"
+        class="min-w-0 text-sm truncate font-420"
         :class="{
-          'cursor-pointer text-n-slate-11 hover:text-n-slate-12 py-2 select-none font-medium':
+          'text-n-slate-11 hover:text-n-slate-12 py-2 select-none font-medium':
             !isEditingView,
-          'text-n-slate-12 truncate flex-1': isEditingView,
+          'text-n-slate-12': isEditingView && attribute.value,
+          'text-n-slate-10': isEditingView && !attribute.value,
         }"
-        @click="toggleAttributeListDropdown(!props.isEditingView)"
       >
         {{
           attribute.value ||
           t('CONTACTS_LAYOUT.SIDEBAR.ATTRIBUTES.TRIGGER.SELECT')
         }}
       </span>
+      <Icon
+        :icon="
+          showAttributeListDropdown
+            ? 'i-lucide-chevron-up'
+            : 'i-lucide-chevron-down'
+        "
+        class="text-n-slate-11 flex-shrink-0 size-4"
+      />
       <DropdownMenu
         v-if="showAttributeListDropdown"
         :menu-items="attributeListMenuItems"
         show-search
-        class="w-48 mt-2 top-full"
-        :class="{
-          'ltr:right-0 rtl:left-0': !isEditingView,
-          'ltr:left-0 rtl:right-0': isEditingView,
-        }"
+        class="w-48 mt-2 top-full ltr:right-0 rtl:left-0"
         @action="handleAttributeAction($event)"
       />
     </div>
 
-    <div v-if="isEditingView" class="flex items-center gap-1">
-      <Button
-        variant="faded"
-        color="slate"
-        icon="i-lucide-pencil"
-        size="xs"
-        class="flex-shrink-0 opacity-0 group-hover/attribute:opacity-100 hover:no-underline"
-        @click="toggleAttributeListDropdown()"
-      />
-      <Button
-        variant="faded"
-        color="ruby"
-        icon="i-lucide-trash"
-        size="xs"
-        class="flex-shrink-0 opacity-0 group-hover/attribute:opacity-100 hover:no-underline"
-        @click="emit('delete')"
-      />
-    </div>
+    <Button
+      v-if="isEditingView && attribute.value"
+      ghost
+      ruby
+      icon="i-lucide-trash"
+      xs
+      class="flex-shrink-0 !size-5 !rounded"
+      @click="emit('delete')"
+    />
   </div>
 </template>
diff --git a/app/javascript/dashboard/components-next/CustomAttributes/OtherAttribute.vue b/app/javascript/dashboard/components-next/CustomAttributes/OtherAttribute.vue
index e76a744be..70d03ffdc 100644
--- a/app/javascript/dashboard/components-next/CustomAttributes/OtherAttribute.vue
+++ b/app/javascript/dashboard/components-next/CustomAttributes/OtherAttribute.vue
@@ -114,24 +114,24 @@ const handleInputUpdate = async () => {
 </script>
 
 <template>
-  <div
-    class="flex items-center w-full min-w-0 gap-2"
-    :class="{
-      'justify-start': isEditingView,
-      'justify-end': !isEditingView,
-    }"
-  >
+  <div class="flex items-center w-full min-w-0 gap-1.5 justify-end">
     <span
       v-if="!isEditingValue"
-      class="min-w-0 text-sm"
-      :class="{
-        'cursor-pointer text-n-slate-11 hover:text-n-slate-12 py-2 select-none font-medium':
-          !isEditingView,
-        'text-n-slate-12 truncate': isEditingView && !isAttributeTypeLink,
-        'truncate hover:text-n-brand text-n-blue-text':
-          isEditingView && isAttributeTypeLink,
+      v-tooltip.top="{
+        content: !isAttributeTypeLink ? attribute.value : '',
+        delay: { show: 1000, hide: 0 },
       }"
-      @click="toggleEditValue(!isEditingView)"
+      class="min-w-0 text-sm cursor-pointer font-420"
+      :class="{
+        'text-n-slate-11 hover:text-n-slate-12 py-2 select-none font-medium':
+          !isEditingView,
+        'text-n-slate-12 truncate':
+          isEditingView && !isAttributeTypeLink && attribute.value,
+        'text-n-slate-10 truncate': isEditingView && !attribute.value,
+        'truncate hover:text-n-brand text-n-blue-10':
+          isEditingView && isAttributeTypeLink && attribute.value,
+      }"
+      @click="toggleEditValue(true)"
     >
       <a
         v-if="isAttributeTypeLink && attribute.value && isEditingView"
@@ -156,19 +156,20 @@ const handleInputUpdate = async () => {
       class="flex items-center gap-1"
     >
       <Button
-        variant="faded"
-        color="slate"
-        icon="i-lucide-pencil"
-        size="xs"
-        class="flex-shrink-0 opacity-0 group-hover/attribute:opacity-100 hover:no-underline"
+        ghost
+        slate
+        icon="i-lucide-pen-line"
+        xs
+        class="flex-shrink-0 !size-5 !rounded"
         @click="toggleEditValue(true)"
       />
       <Button
-        variant="faded"
-        color="ruby"
+        v-if="attribute.value"
+        ghost
+        ruby
         icon="i-lucide-trash"
-        size="xs"
-        class="flex-shrink-0 opacity-0 group-hover/attribute:opacity-100 hover:no-underline"
+        xs
+        class="flex-shrink-0 !size-5 !rounded"
         @click="emit('delete')"
       />
     </div>
@@ -182,18 +183,19 @@ const handleInputUpdate = async () => {
         v-model="editedValue"
         :placeholder="t('CONTACTS_LAYOUT.SIDEBAR.ATTRIBUTES.TRIGGER.INPUT')"
         :type="getInputType"
-        class="w-full [&>p]:absolute [&>p]:mt-0.5 [&>p]:top-8 ltr:[&>p]:left-0 rtl:[&>p]:right-0"
+        class="w-full [&>p]:absolute [&>p]:mt-1 [&>p]:top-6 ltr:[&>p]:left-0 rtl:[&>p]:right-0"
         autofocus
         :message="attributeErrorMessage"
         :message-type="hasError ? 'error' : 'info'"
-        custom-input-class="h-8 ltr:rounded-r-none rtl:rounded-l-none"
-        @keyup.enter="handleInputUpdate"
+        custom-input-class="h-7 py-1 ltr:rounded-r-none rtl:rounded-l-none"
+        @enter="handleInputUpdate"
       />
       <Button
         icon="i-lucide-check"
         :color="hasError ? 'ruby' : 'blue'"
         size="sm"
-        class="flex-shrink-0 ltr:rounded-l-none rtl:rounded-r-none"
+        type="button"
+        class="flex-shrink-0 ltr:rounded-l-none rtl:rounded-r-none !h-7"
         @click="handleInputUpdate"
       />
     </div>
diff --git a/app/javascript/dashboard/components-next/SidebarActionsHeader.vue b/app/javascript/dashboard/components-next/SidebarActionsHeader.vue
index 210ddfa0e..1f0a2d902 100644
--- a/app/javascript/dashboard/components-next/SidebarActionsHeader.vue
+++ b/app/javascript/dashboard/components-next/SidebarActionsHeader.vue
@@ -20,11 +20,11 @@ const handleButtonClick = button => {
 
 <template>
   <div
-    class="flex items-center justify-between px-4 py-2 border-b border-n-weak h-12"
+    class="flex flex-col items-start gap-3 justify-between ltr:pl-4 ltr:pr-2 rtl:pl-2 rtl:pr-4 my-2 py-2"
   >
-    <div class="flex items-center justify-between gap-2 flex-1">
-      <span class="font-medium text-sm text-n-slate-12">{{ title }}</span>
-      <div class="flex items-center">
+    <div class="flex items-center justify-between gap-2 flex-1 w-full">
+      <span class="font-medium text-base text-n-slate-12">{{ title }}</span>
+      <div class="flex items-center h-6">
         <Button
           v-for="button in buttons"
           :key="button.key"
@@ -43,5 +43,6 @@ const handleButtonClick = button => {
         />
       </div>
     </div>
+    <slot />
   </div>
 </template>
diff --git a/app/javascript/dashboard/components-next/avatar/Avatar.vue b/app/javascript/dashboard/components-next/avatar/Avatar.vue
index 6d8464f1f..eb14a4abc 100644
--- a/app/javascript/dashboard/components-next/avatar/Avatar.vue
+++ b/app/javascript/dashboard/components-next/avatar/Avatar.vue
@@ -121,8 +121,7 @@ const borderRadiusClass = computed(() => {
   if (props.size <= 16) return 'rounded'; // 4px
   if (props.size <= 24) return 'rounded-md'; // 6px
   if (props.size <= 32) return 'rounded-lg'; // 8px
-  if (props.size <= 48) return 'rounded-xl'; // 12px
-  return 'rounded-2xl'; // 16px
+  return 'rounded-lg'; // 16px
 });
 
 const avatarStyles = computed(() => ({
@@ -280,7 +279,8 @@ watch(
         :handle-image-upload="handleImageUpload"
       >
         <div
-          class="absolute inset-0 z-10 flex items-center justify-center invisible w-full h-full transition-all duration-300 ease-in-out opacity-0 rounded-xl bg-n-alpha-black1 group-hover/avatar:visible group-hover/avatar:opacity-100"
+          class="absolute inset-0 z-10 flex items-center justify-center invisible w-full h-full transition-all duration-300 ease-in-out opacity-0 bg-n-alpha-black1 group-hover/avatar:visible group-hover/avatar:opacity-100"
+          :class="borderRadiusClass"
           @click="handleUploadAvatar"
         >
           <Icon
diff --git a/app/javascript/dashboard/components/widgets/ThumbnailGroup.vue b/app/javascript/dashboard/components-next/avatar/AvatarGroup.vue
similarity index 75%
rename from app/javascript/dashboard/components/widgets/ThumbnailGroup.vue
rename to app/javascript/dashboard/components-next/avatar/AvatarGroup.vue
index 6f43a7a94..71ba3e556 100644
--- a/app/javascript/dashboard/components/widgets/ThumbnailGroup.vue
+++ b/app/javascript/dashboard/components-next/avatar/AvatarGroup.vue
@@ -1,6 +1,6 @@
 <script setup>
 import { computed } from 'vue';
-import Avatar from 'next/avatar/Avatar.vue';
+import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
 
 const props = defineProps({
   usersList: {
@@ -11,11 +11,11 @@ const props = defineProps({
     type: Number,
     default: 24,
   },
-  showMoreThumbnailsCount: {
+  showMoreCount: {
     type: Boolean,
     default: false,
   },
-  moreThumbnailsText: {
+  moreCountText: {
     type: String,
     default: '',
   },
@@ -36,7 +36,7 @@ const gapClass = computed(() => {
   return 'ltr:[&:not(:first-child)]:-ml-1 rtl:[&:not(:first-child)]:-mr-1';
 });
 
-const moreThumbnailsClass = computed(() => {
+const morePlaceholderClass = computed(() => {
   if (props.gap === 'tight') {
     return 'ltr:-ml-2 rtl:-mr-2';
   }
@@ -59,11 +59,11 @@ const moreThumbnailsClass = computed(() => {
       rounded-full
     />
     <span
-      v-if="showMoreThumbnailsCount"
-      class="text-n-slate-11 bg-n-slate-4 outline outline-1 outline-n-background text-xs font-medium rounded-full px-2 inline-flex items-center shadow relative"
-      :class="moreThumbnailsClass"
+      v-if="showMoreCount"
+      class="text-n-slate-11 bg-n-button-color outline outline-1 outline-n-weak text-xs font-420 rounded-full px-2 inline-flex items-center shadow relative"
+      :class="morePlaceholderClass"
     >
-      {{ moreThumbnailsText }}
+      {{ moreCountText }}
     </span>
   </div>
 </template>
diff --git a/app/javascript/dashboard/components-next/button/Button.vue b/app/javascript/dashboard/components-next/button/Button.vue
index 3afe7b644..d0c693c53 100644
--- a/app/javascript/dashboard/components-next/button/Button.vue
+++ b/app/javascript/dashboard/components-next/button/Button.vue
@@ -255,7 +255,7 @@ const animationClasses = computed(() => {
     <Spinner v-if="isLoading" class="!w-5 !h-5 flex-shrink-0" />
 
     <slot v-if="label || $slots.default" name="default">
-      <span v-if="label" class="min-w-0 truncate">{{ label }}</span>
+      <span v-if="label" class="min-w-0 font-420 truncate">{{ label }}</span>
     </slot>
   </button>
 </template>
diff --git a/app/javascript/dashboard/components-next/dropdown-menu/DropdownMenu.vue b/app/javascript/dashboard/components-next/dropdown-menu/DropdownMenu.vue
index b79f3a0d2..256310c68 100644
--- a/app/javascript/dashboard/components-next/dropdown-menu/DropdownMenu.vue
+++ b/app/javascript/dashboard/components-next/dropdown-menu/DropdownMenu.vue
@@ -11,7 +11,13 @@ const props = defineProps({
     type: Array,
     default: () => [],
     validator: value => {
-      return value.every(item => item.action && item.value && item.label);
+      return value.every(
+        item =>
+          item.action &&
+          item.value !== undefined &&
+          item.value !== null &&
+          item.label
+      );
     },
   },
   menuSections: {
@@ -22,6 +28,10 @@ const props = defineProps({
     type: Number,
     default: 20,
   },
+  roundedThumbnail: {
+    type: Boolean,
+    default: true,
+  },
   showSearch: {
     type: Boolean,
     default: false,
@@ -48,7 +58,7 @@ const props = defineProps({
   },
 });
 
-const emit = defineEmits(['action', 'search']);
+const emit = defineEmits(['action', 'search', 'empty']);
 
 const { t } = useI18n();
 
@@ -100,9 +110,13 @@ const filteredMenuSections = computed(() => {
 });
 
 const handleSearchInput = event => {
-  if (props.disableLocalFiltering) {
-    emit('search', event.target.value);
-  }
+  emit('search', event.target.value);
+
+  const isEmpty = hasSections.value
+    ? filteredMenuSections.value.length === 0
+    : filteredMenuItems.value.length === 0;
+
+  if (isEmpty) emit('empty');
 };
 
 const handleAction = item => {
@@ -194,22 +208,26 @@ onMounted(() => {
               :name="item.thumbnail.name"
               :src="item.thumbnail.src"
               :size="thumbnailSize"
-              rounded-full
+              :rounded-full="roundedThumbnail"
+            />
+          </slot>
+          <slot name="icon" :item="item">
+            <Icon
+              v-if="item.icon"
+              :icon="item.icon"
+              class="flex-shrink-0 size-3.5"
             />
           </slot>
-          <Icon
-            v-if="item.icon"
-            :icon="item.icon"
-            class="flex-shrink-0 size-3.5"
-          />
           <span v-if="item.emoji" class="flex-shrink-0">{{ item.emoji }}</span>
-          <span
-            v-if="item.label"
-            class="min-w-0 text-sm truncate"
-            :class="labelClass"
-          >
-            {{ item.label }}
-          </span>
+          <slot name="label" :item="item">
+            <span
+              v-if="item.label"
+              class="min-w-0 text-sm font-420 truncate"
+              :class="labelClass"
+            >
+              {{ item.label }}
+            </span>
+          </slot>
           <slot name="trailing-icon" :item="item" />
         </button>
         <div
@@ -241,22 +259,26 @@ onMounted(() => {
             :name="item.thumbnail.name"
             :src="item.thumbnail.src"
             :size="thumbnailSize"
-            rounded-full
+            :rounded-full="roundedThumbnail"
+          />
+        </slot>
+        <slot name="icon" :item="item">
+          <Icon
+            v-if="item.icon"
+            :icon="item.icon"
+            class="flex-shrink-0 size-3.5"
           />
         </slot>
-        <Icon
-          v-if="item.icon"
-          :icon="item.icon"
-          class="flex-shrink-0 size-3.5"
-        />
         <span v-if="item.emoji" class="flex-shrink-0">{{ item.emoji }}</span>
-        <span
-          v-if="item.label"
-          class="min-w-0 text-sm truncate"
-          :class="labelClass"
-        >
-          {{ item.label }}
-        </span>
+        <slot name="label" :item="item">
+          <span
+            v-if="item.label"
+            class="min-w-0 text-sm font-420 truncate"
+            :class="labelClass"
+          >
+            {{ item.label }}
+          </span>
+        </slot>
         <slot name="trailing-icon" :item="item" />
       </button>
     </template>
diff --git a/app/javascript/dashboard/components/Accordion/AccordionItem.vue b/app/javascript/dashboard/components/Accordion/AccordionItem.vue
index ef8be83f9..9ad188d9f 100644
--- a/app/javascript/dashboard/components/Accordion/AccordionItem.vue
+++ b/app/javascript/dashboard/components/Accordion/AccordionItem.vue
@@ -1,28 +1,19 @@
 <script setup>
-import EmojiOrIcon from 'shared/components/EmojiOrIcon.vue';
-import { defineEmits } from 'vue';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
 
 defineProps({
   title: {
     type: String,
     required: true,
   },
-  compact: {
-    type: Boolean,
-    default: false,
-  },
-  icon: {
-    type: String,
-    default: '',
-  },
-  emoji: {
-    type: String,
-    default: '',
-  },
   isOpen: {
     type: Boolean,
     default: true,
   },
+  compact: {
+    type: Boolean,
+    default: false,
+  },
 });
 
 const emit = defineEmits(['toggle']);
@@ -33,31 +24,30 @@ const onToggle = () => {
 </script>
 
 <template>
-  <div class="text-sm">
+  <div class="text-sm py-4 grid gap-2">
     <button
-      class="flex items-center select-none w-full rounded-lg bg-n-slate-2 outline outline-1 outline-n-weak m-0 cursor-grab justify-between py-2 px-4 drag-handle"
-      :class="{ 'rounded-bl-none rounded-br-none': isOpen }"
+      class="flex items-center select-none w-full m-0 cursor-grab justify-between drag-handle px-4 py-0 focus-visible:outline-none outline-none !transition-none"
       @click.stop="onToggle"
     >
-      <div class="flex justify-between">
-        <EmojiOrIcon class="inline-block w-5" :icon="icon" :emoji="emoji" />
-        <h5 class="text-n-slate-12 text-sm mb-0 py-0 pr-2 pl-0">
-          {{ title }}
-        </h5>
-      </div>
-      <div class="flex flex-row">
-        <slot name="button" />
-        <div class="flex justify-end w-3 text-n-blue-text cursor-pointer">
-          <fluent-icon v-if="isOpen" size="24" icon="subtract" type="solid" />
-          <fluent-icon v-else size="24" icon="add" type="solid" />
-        </div>
+      <h5 class="text-n-slate-12 text-sm font-medium mb-0 py-0 pr-2 pl-0">
+        {{ title }}
+      </h5>
+      <div
+        class="flex justify-end w-3 text-n-blue-text flex-shrink-0 cursor-pointer size-4"
+      >
+        <Icon
+          v-if="isOpen"
+          icon="i-lucide-chevron-up"
+          class="size-4 text-n-slate-11"
+        />
+        <Icon
+          v-else
+          icon="i-lucide-chevron-down"
+          class="size-4 text-n-slate-11"
+        />
       </div>
     </button>
-    <div
-      v-if="isOpen"
-      class="outline outline-1 outline-n-weak -mt-[-1px] border-t-0 rounded-br-lg rounded-bl-lg"
-      :class="compact ? 'p-0' : 'px-2 py-4'"
-    >
+    <div v-if="isOpen" :class="compact ? 'px-1' : 'px-4'">
       <slot />
     </div>
   </div>
diff --git a/app/javascript/dashboard/components/ConversationList.vue b/app/javascript/dashboard/components/ConversationList.vue
index f9ddec6c9..5643fc8b4 100644
--- a/app/javascript/dashboard/components/ConversationList.vue
+++ b/app/javascript/dashboard/components/ConversationList.vue
@@ -82,7 +82,7 @@ useKeyboardEvents({
   >
     <Virtualizer
       :data="items"
-      class="[&>div]:after:content-[''] [&>div]:after:absolute [&>div]:after:bottom-0 [&>div]:after:left-0 [&>div]:after:right-0 [&>div]:after:h-px [&>div]:after:bg-n-weak [&>div]:after:pointer-events-none [&>div]:after:transition-colors [&>div]:after:duration-150 [&>div:has(*:hover)]:after:!bg-n-surface-1 [&>div:has(+_*:hover)]:after:!bg-n-surface-1 [&>div:has(.active)]:after:!bg-n-surface-1 [&>div:has(+_*_.active)]:after:!bg-n-surface-1 [&>div:has(.selected)]:after:!bg-n-surface-1 [&>div:has(+_*_.selected)]:after:!bg-n-surface-1"
+      class="[&>div]:after:content-[''] [&>div]:after:absolute [&>div]:after:bottom-0 [&>div]:after:left-0 [&>div]:after:right-0 [&>div]:after:h-px [&>div]:after:bg-n-weak [&>div]:after:pointer-events-none [&>div:has(*:hover)]:after:!bg-n-surface-1 [&>div:has(+_*:hover)]:after:!bg-n-surface-1 [&>div:has(.active)]:after:!bg-n-surface-1 [&>div:has(+_*_.active)]:after:!bg-n-surface-1 [&>div:has(.selected)]:after:!bg-n-surface-1 [&>div:has(+_*_.selected)]:after:!bg-n-surface-1"
     >
       <template #default="{ item }">
         <div :data-id="item.id">
diff --git a/app/javascript/dashboard/components/CustomAttribute.vue b/app/javascript/dashboard/components/CustomAttribute.vue
deleted file mode 100644
index 8f70a9fa2..000000000
--- a/app/javascript/dashboard/components/CustomAttribute.vue
+++ /dev/null
@@ -1,351 +0,0 @@
-<script>
-import { format, parseISO } from 'date-fns';
-import { required, url } from '@vuelidate/validators';
-import { BUS_EVENTS } from 'shared/constants/busEvents';
-import MultiselectDropdown from 'shared/components/ui/MultiselectDropdown.vue';
-import HelperTextPopup from 'dashboard/components/ui/HelperTextPopup.vue';
-import { isValidURL } from '../helper/URLHelper';
-import { getRegexp } from 'shared/helpers/Validators';
-import { useVuelidate } from '@vuelidate/core';
-import { emitter } from 'shared/helpers/mitt';
-
-import NextButton from 'dashboard/components-next/button/Button.vue';
-
-const DATE_FORMAT = 'yyyy-MM-dd';
-
-export default {
-  components: {
-    MultiselectDropdown,
-    HelperTextPopup,
-    NextButton,
-  },
-  props: {
-    label: { type: String, required: true },
-    description: { type: String, default: '' },
-    values: { type: Array, default: () => [] },
-    value: { type: [String, Number, Boolean], default: '' },
-    showActions: { type: Boolean, default: false },
-    attributeType: { type: String, default: 'text' },
-    attributeRegex: {
-      type: String,
-      default: null,
-    },
-    regexCue: { type: String, default: null },
-    attributeKey: { type: String, required: true },
-    contactId: { type: Number, default: null },
-  },
-  emits: ['update', 'delete', 'copy'],
-  setup() {
-    return { v$: useVuelidate() };
-  },
-  data() {
-    return {
-      isEditing: false,
-      editedValue: null,
-    };
-  },
-  computed: {
-    displayValue() {
-      if (this.isAttributeTypeDate) {
-        return this.value
-          ? new Date(this.value || new Date()).toLocaleDateString()
-          : '---';
-      }
-      if (this.isAttributeTypeCheckbox) {
-        return this.value === 'false' ? false : this.value;
-      }
-      return this.hasValue ? this.value : '---';
-    },
-    formattedValue() {
-      return this.isAttributeTypeDate
-        ? format(this.value ? new Date(this.value) : new Date(), DATE_FORMAT)
-        : this.value;
-    },
-    listOptions() {
-      return this.values.map((value, index) => ({
-        id: index + 1,
-        name: value,
-      }));
-    },
-    selectedItem() {
-      const id = this.values.indexOf(this.editedValue) + 1;
-      return { id, name: this.editedValue };
-    },
-    isAttributeTypeCheckbox() {
-      return this.attributeType === 'checkbox';
-    },
-    isAttributeTypeList() {
-      return this.attributeType === 'list';
-    },
-    isAttributeTypeLink() {
-      return this.attributeType === 'link';
-    },
-    isAttributeTypeDate() {
-      return this.attributeType === 'date';
-    },
-    hasValue() {
-      return this.value !== null && this.value !== '';
-    },
-    urlValue() {
-      return isValidURL(this.value) ? this.value : '---';
-    },
-    hrefURL() {
-      return isValidURL(this.value) ? this.value : '';
-    },
-    notAttributeTypeCheckboxAndList() {
-      return !this.isAttributeTypeCheckbox && !this.isAttributeTypeList;
-    },
-    inputType() {
-      return this.isAttributeTypeLink ? 'url' : this.attributeType;
-    },
-    shouldShowErrorMessage() {
-      return this.v$.editedValue.$error;
-    },
-    errorMessage() {
-      if (this.v$.editedValue.url) {
-        return this.$t('CUSTOM_ATTRIBUTES.VALIDATIONS.INVALID_URL');
-      }
-      if (!this.v$.editedValue.regexValidation) {
-        return this.regexCue
-          ? this.regexCue
-          : this.$t('CUSTOM_ATTRIBUTES.VALIDATIONS.INVALID_INPUT');
-      }
-      return this.$t('CUSTOM_ATTRIBUTES.VALIDATIONS.REQUIRED');
-    },
-  },
-  watch: {
-    value() {
-      this.isEditing = false;
-      this.editedValue = this.formattedValue;
-    },
-    contactId() {
-      // Fix to solve validation not resetting when contactId changes in contact page
-      this.v$.$reset();
-    },
-  },
-
-  validations() {
-    if (this.isAttributeTypeLink) {
-      return {
-        editedValue: { required, url },
-      };
-    }
-    return {
-      editedValue: {
-        required,
-        regexValidation: value => {
-          return !(
-            this.attributeRegex && !getRegexp(this.attributeRegex).test(value)
-          );
-        },
-      },
-    };
-  },
-  mounted() {
-    this.editedValue = this.formattedValue;
-    emitter.on(BUS_EVENTS.FOCUS_CUSTOM_ATTRIBUTE, this.onFocusAttribute);
-  },
-  unmounted() {
-    emitter.off(BUS_EVENTS.FOCUS_CUSTOM_ATTRIBUTE, this.onFocusAttribute);
-  },
-  methods: {
-    onFocusAttribute(focusAttributeKey) {
-      if (this.attributeKey === focusAttributeKey) {
-        this.onEdit();
-      }
-    },
-    focusInput() {
-      if (this.$refs.inputfield) {
-        this.$refs.inputfield.focus();
-      }
-    },
-    onClickAway() {
-      this.v$.$reset();
-      this.isEditing = false;
-    },
-    onEdit() {
-      this.isEditing = true;
-      this.$nextTick(() => {
-        this.focusInput();
-      });
-    },
-    onUpdateListValue(value) {
-      if (value) {
-        this.editedValue = value.name;
-        this.onUpdate();
-      }
-    },
-    onUpdate() {
-      const updatedValue =
-        this.attributeType === 'date'
-          ? parseISO(this.editedValue)
-          : this.editedValue;
-      this.v$.$touch();
-      if (this.v$.$invalid) {
-        return;
-      }
-      this.isEditing = false;
-      this.$emit('update', this.attributeKey, updatedValue);
-    },
-    onDelete() {
-      this.isEditing = false;
-      this.v$.$reset();
-      this.$emit('delete', this.attributeKey);
-    },
-    onCopy() {
-      this.$emit('copy', this.value);
-    },
-  },
-};
-</script>
-
-<template>
-  <div class="px-4 py-3">
-    <div class="flex items-center mb-1">
-      <h4 class="flex items-center w-full m-0 text-sm error">
-        <div v-if="isAttributeTypeCheckbox" class="flex items-center">
-          <input
-            v-model="editedValue"
-            class="!my-0 ltr:mr-2 ltr:ml-0 rtl:mr-0 rtl:ml-2"
-            type="checkbox"
-            @change="onUpdate"
-          />
-        </div>
-        <div class="flex items-center justify-between w-full">
-          <span
-            class="w-full inline-flex gap-1.5 items-start font-medium whitespace-nowrap text-sm mb-0"
-            :class="
-              v$.editedValue.$error ? 'text-n-ruby-11' : 'text-n-slate-12'
-            "
-          >
-            {{ label }}
-            <HelperTextPopup
-              v-if="description"
-              :message="description"
-              class="mt-0.5"
-            />
-          </span>
-          <NextButton
-            v-if="showActions && hasValue"
-            v-tooltip.left="$t('CUSTOM_ATTRIBUTES.ACTIONS.DELETE')"
-            slate
-            sm
-            link
-            icon="i-lucide-trash-2"
-            @click="onDelete"
-          />
-        </div>
-      </h4>
-    </div>
-    <div v-if="notAttributeTypeCheckboxAndList">
-      <div v-if="isEditing" v-on-clickaway="onClickAway">
-        <div class="flex items-center w-full mb-2">
-          <input
-            ref="inputfield"
-            v-model="editedValue"
-            :type="inputType"
-            class="!h-8 ltr:!rounded-r-none rtl:!rounded-l-none !mb-0 !text-sm"
-            autofocus="true"
-            :class="{ error: v$.editedValue.$error }"
-            @blur="v$.editedValue.$touch"
-            @keyup.enter="onUpdate"
-          />
-          <div>
-            <NextButton
-              sm
-              icon="i-lucide-check"
-              class="ltr:rounded-l-none rtl:rounded-r-none h-[34px]"
-              @click="onUpdate"
-            />
-          </div>
-        </div>
-        <span
-          v-if="shouldShowErrorMessage"
-          class="block w-full -mt-px text-sm font-normal text-n-ruby-11"
-        >
-          {{ errorMessage }}
-        </span>
-      </div>
-      <div
-        v-show="!isEditing"
-        class="flex group"
-        :class="{ 'is-editable': showActions }"
-      >
-        <a
-          v-if="isAttributeTypeLink"
-          :href="hrefURL"
-          target="_blank"
-          rel="noopener noreferrer"
-          class="group-hover:bg-n-slate-3 group-hover:dark:bg-n-solid-3 inline-block rounded-sm mb-0 break-all py-0.5 px-1"
-        >
-          {{ urlValue }}
-        </a>
-        <p
-          v-else
-          class="group-hover:bg-n-slate-3 group-hover:dark:bg-n-solid-3 inline-block rounded-sm mb-0 break-all py-0.5 px-1"
-        >
-          {{ displayValue }}
-        </p>
-        <div
-          class="flex items-center max-w-[2rem] gap-1 ml-1 rtl:mr-1 rtl:ml-0"
-        >
-          <NextButton
-            v-if="showActions && hasValue"
-            v-tooltip="$t('CUSTOM_ATTRIBUTES.ACTIONS.COPY')"
-            xs
-            slate
-            ghost
-            icon="i-lucide-clipboard"
-            class="hidden group-hover:flex flex-shrink-0"
-            @click="onCopy"
-          />
-          <NextButton
-            v-if="showActions"
-            v-tooltip.right="$t('CUSTOM_ATTRIBUTES.ACTIONS.EDIT')"
-            xs
-            slate
-            ghost
-            icon="i-lucide-pen"
-            class="hidden group-hover:flex flex-shrink-0"
-            @click="onEdit"
-          />
-        </div>
-      </div>
-    </div>
-    <div v-if="isAttributeTypeList">
-      <MultiselectDropdown
-        :options="listOptions"
-        :selected-item="selectedItem"
-        :has-thumbnail="false"
-        :multiselector-placeholder="
-          $t('CUSTOM_ATTRIBUTES.FORM.ATTRIBUTE_TYPE.LIST.PLACEHOLDER')
-        "
-        :no-search-result="
-          $t('CUSTOM_ATTRIBUTES.FORM.ATTRIBUTE_TYPE.LIST.NO_RESULT')
-        "
-        :input-placeholder="
-          $t(
-            'CUSTOM_ATTRIBUTES.FORM.ATTRIBUTE_TYPE.LIST.SEARCH_INPUT_PLACEHOLDER'
-          )
-        "
-        @select="onUpdateListValue"
-      />
-    </div>
-  </div>
-</template>
-
-<style lang="scss" scoped>
-::v-deep {
-  .selector-wrap {
-    @apply m-0 top-1;
-
-    .selector-name {
-      @apply ml-0;
-    }
-  }
-
-  .name {
-    @apply ml-0;
-  }
-}
-</style>
diff --git a/app/javascript/dashboard/components/buttons/ResolveAction.vue b/app/javascript/dashboard/components/buttons/ResolveAction.vue
index dcd2c9929..a813285b6 100644
--- a/app/javascript/dashboard/components/buttons/ResolveAction.vue
+++ b/app/javascript/dashboard/components/buttons/ResolveAction.vue
@@ -7,8 +7,6 @@ import { useStore, useStoreGetters } from 'dashboard/composables/store';
 import { useEmitter } from 'dashboard/composables/emitter';
 import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
 
-import WootDropdownItem from 'shared/components/ui/dropdown/DropdownItem.vue';
-import WootDropdownMenu from 'shared/components/ui/dropdown/DropdownMenu.vue';
 import wootConstants from 'dashboard/constants/globals';
 import {
   CMD_REOPEN_CONVERSATION,
@@ -186,34 +184,30 @@ useEmitter(CMD_RESOLVE_CONVERSATION, onCmdResolveConversation);
     <div
       v-if="showActionsDropdown"
       v-on-clickaway="closeDropdown"
-      class="border rounded-lg shadow-lg border-n-strong dark:border-n-strong box-content p-2 w-fit z-10 bg-n-alpha-3 backdrop-blur-[100px] absolute block left-auto top-full mt-0.5 start-0 xl:start-auto xl:end-0 max-w-[12.5rem] min-w-[9.75rem] [&_ul>li]:mb-0"
+      class="border rounded-xl shadow-lg border-n-strong dark:border-n-strong box-content p-2 w-fit z-10 bg-n-alpha-3 backdrop-blur-[100px] absolute block left-auto top-full mt-0.5 start-0 lg:start-auto lg:end-0 max-w-[12.5rem] min-w-[9.75rem] [&_ul>li]:mb-0"
     >
-      <WootDropdownMenu class="mb-0">
-        <WootDropdownItem v-if="!isPending">
-          <Button
-            :label="t('CONVERSATION.RESOLVE_DROPDOWN.SNOOZE_UNTIL')"
-            ghost
-            slate
-            sm
-            start
-            icon="i-lucide-alarm-clock-minus"
-            class="w-full"
-            @click="() => openSnoozeModal()"
-          />
-        </WootDropdownItem>
-        <WootDropdownItem v-if="!isPending">
-          <Button
-            :label="t('CONVERSATION.RESOLVE_DROPDOWN.MARK_PENDING')"
-            ghost
-            slate
-            sm
-            start
-            icon="i-lucide-circle-dot-dashed"
-            class="w-full"
-            @click="() => toggleStatus(wootConstants.STATUS_TYPE.PENDING)"
-          />
-        </WootDropdownItem>
-      </WootDropdownMenu>
+      <Button
+        v-if="!isPending"
+        :label="t('CONVERSATION.RESOLVE_DROPDOWN.SNOOZE_UNTIL')"
+        ghost
+        slate
+        sm
+        start
+        icon="i-lucide-alarm-clock-minus"
+        class="w-full"
+        @click="() => openSnoozeModal()"
+      />
+      <Button
+        v-if="!isPending"
+        :label="t('CONVERSATION.RESOLVE_DROPDOWN.MARK_PENDING')"
+        ghost
+        slate
+        sm
+        start
+        icon="i-lucide-circle-dot-dashed"
+        class="w-full"
+        @click="() => toggleStatus(wootConstants.STATUS_TYPE.PENDING)"
+      />
     </div>
   </div>
 </template>
diff --git a/app/javascript/dashboard/components/copilot/CopilotContainer.vue b/app/javascript/dashboard/components/copilot/CopilotContainer.vue
index d4862c078..fddf4d3e9 100644
--- a/app/javascript/dashboard/components/copilot/CopilotContainer.vue
+++ b/app/javascript/dashboard/components/copilot/CopilotContainer.vue
@@ -133,7 +133,7 @@ onMounted(() => {
   <div
     v-if="shouldShowCopilotPanel"
     v-on-click-outside="() => closeCopilotPanel()"
-    class="bg-n-surface-2 h-full overflow-hidden flex-col fixed top-0 ltr:right-0 rtl:left-0 z-40 w-full max-w-sm transition-transform duration-300 ease-in-out md:static md:w-[320px] md:min-w-[320px] ltr:border-l rtl:border-r border-n-weak 2xl:min-w-[360px] 2xl:w-[360px] shadow-lg md:shadow-none"
+    class="bg-n-surface-2 h-full overflow-hidden flex-col fixed top-0 ltr:right-0 rtl:left-0 z-40 w-full max-w-sm transition-transform duration-300 ease-in-out md:static md:w-[360px] md:min-w-[360px] ltr:border-l rtl:border-r border-n-weak shadow-lg md:shadow-none"
     :class="[
       {
         'md:flex': shouldShowCopilotPanel,
diff --git a/app/javascript/dashboard/components/index.js b/app/javascript/dashboard/components/index.js
index eea44bdba..827839f8b 100644
--- a/app/javascript/dashboard/components/index.js
+++ b/app/javascript/dashboard/components/index.js
@@ -5,8 +5,6 @@ import ColorPicker from './widgets/ColorPicker.vue';
 import ConfirmDeleteModal from './widgets/modal/ConfirmDeleteModal.vue';
 import ConfirmModal from './widgets/modal/ConfirmationModal.vue';
 import DeleteModal from './widgets/modal/DeleteModal.vue';
-import DropdownItem from 'shared/components/ui/dropdown/DropdownItem.vue';
-import DropdownMenu from 'shared/components/ui/dropdown/DropdownMenu.vue';
 import FeatureToggle from './widgets/FeatureToggle.vue';
 import Input from './widgets/forms/Input.vue';
 import PhoneInput from './widgets/forms/PhoneInput.vue';
@@ -25,8 +23,6 @@ const WootUIKit = {
   ConfirmDeleteModal,
   ConfirmModal,
   DeleteModal,
-  DropdownItem,
-  DropdownMenu,
   FeatureToggle,
   Input,
   PhoneInput,
diff --git a/app/javascript/dashboard/components/ui/HelperTextPopup.vue b/app/javascript/dashboard/components/ui/HelperTextPopup.vue
index 88be9960b..235bec51e 100644
--- a/app/javascript/dashboard/components/ui/HelperTextPopup.vue
+++ b/app/javascript/dashboard/components/ui/HelperTextPopup.vue
@@ -1,4 +1,6 @@
 <script setup>
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+
 defineProps({
   message: {
     type: String,
@@ -8,16 +10,12 @@ defineProps({
 </script>
 
 <template>
-  <div class="relative group w-[inherit] whitespace-normal z-20">
-    <fluent-icon
-      icon="info"
-      size="14"
-      class="mt-0.5 text-n-slate-11 absolute"
-    />
+  <div class="relative group flex-shrink-0 flex items-center">
+    <Icon icon="i-lucide-info" class="text-n-slate-11 size-3.5 cursor-help" />
     <div
-      class="bg-n-background w-fit ltr:left-4 rtl:right-4 top-0 border p-2.5 group-hover:flex items-center hidden absolute border-n-weak rounded-lg shadow-md"
+      class="hidden group-hover:block absolute z-50 ltr:left-5 rtl:right-5 top-0 w-max max-w-64 bg-n-alpha-3 backdrop-blur-[50px] border border-n-weak rounded-xl shadow-lg px-3 py-2"
     >
-      <p class="text-n-slate-12 mb-0 text-xs">
+      <p class="text-n-slate-12 text-xs leading-relaxed mb-0 whitespace-normal">
         {{ message }}
       </p>
     </div>
diff --git a/app/javascript/dashboard/components/widgets/conversation/ConversationBox.vue b/app/javascript/dashboard/components/widgets/conversation/ConversationBox.vue
index 94a29d2c5..c8a5b3e0b 100644
--- a/app/javascript/dashboard/components/widgets/conversation/ConversationBox.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/ConversationBox.vue
@@ -92,6 +92,7 @@ onMounted(() => {
       :chat="currentChat"
       :is-on-expanded-view="isOnExpandedLayout"
       :show-back-button="isOnExpandedLayout && !isInboxView"
+      :class="{ 'border-b border-n-weak !pb-3': !dashboardApps.length }"
     />
     <woot-tabs
       v-if="dashboardApps.length && currentChat.id"
diff --git a/app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue b/app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue
index f3e543445..17813ae73 100644
--- a/app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue
@@ -12,6 +12,7 @@ import { conversationListPageURL } from 'dashboard/helper/URLHelper';
 import { snoozedReopenTime } from 'dashboard/helper/snoozeHelpers';
 import { useInbox } from 'dashboard/composables/useInbox';
 import { useI18n } from 'vue-i18n';
+import { useUISettings } from 'dashboard/composables/useUISettings';
 
 const props = defineProps({
   chat: {
@@ -35,6 +36,15 @@ const conversationHeader = ref(null);
 const { width } = useElementSize(conversationHeader);
 const { isAWebWidgetInbox } = useInbox();
 
+const { uiSettings } = useUISettings();
+
+const isSidepanelOpen = computed(
+  () =>
+    uiSettings.value.is_contact_sidebar_open ||
+    uiSettings.value.is_copilot_panel_open ||
+    false
+);
+
 const currentChat = computed(() => store.getters.getSelectedChat);
 const accountId = computed(() => store.getters.getCurrentAccountId);
 
@@ -91,20 +101,24 @@ const hasSlaPolicyId = computed(() => props.chat?.sla_policy_id);
     ref="conversationHeader"
     class="flex flex-col items-start gap-x-6 gap-y-2 w-full min-w-0 pt-3 pb-2 ltr:pl-4 rtl:pr-4 ltr:pr-1 rtl:pl-1"
     :class="{
-      'md:flex-row md:items-center': isOnExpandedView,
-      'lg:flex-row lg:items-center': !isOnExpandedView,
+      'md:flex-row md:items-center': isOnExpandedView && !isSidepanelOpen,
+      'lg:flex-row lg:items-center': isOnExpandedView && isSidepanelOpen,
+      'lg:flex-row lg:items-center': !isOnExpandedView && !isSidepanelOpen,
+      'xl:flex-row xl:items-center': !isOnExpandedView && isSidepanelOpen,
     }"
   >
     <div
       class="flex items-center gap-2 min-w-0 w-full"
       :class="{
-        'md:flex-1 md:basis-0': isOnExpandedView,
-        'lg:flex-1 lg:basis-0': !isOnExpandedView,
+        'md:flex-1 md:basis-0': isOnExpandedView && !isSidepanelOpen,
+        'lg:flex-1 lg:basis-0': isOnExpandedView && isSidepanelOpen,
+        'lg:flex-1 lg:basis-0': !isOnExpandedView && !isSidepanelOpen,
+        'xl:flex-1 xl:basis-0': !isOnExpandedView && isSidepanelOpen,
       }"
     >
       <BackButton v-if="showBackButton" :back-url="backButtonUrl" />
 
-      <div class="flex items-center gap-1 min-w-0 flex-1">
+      <div class="flex items-center gap-1 min-w-0 ltr:mr-2 rtl:ml-2">
         <span class="text-base font-medium text-n-slate-12 truncate min-w-0">
           {{ currentContact.name }}
         </span>
@@ -120,8 +134,14 @@ const hasSlaPolicyId = computed(() => props.chat?.sla_policy_id);
     <div
       class="flex items-center gap-2 min-w-0 w-full"
       :class="{
-        'md:flex-1 md:basis-0 md:justify-end': isOnExpandedView,
-        'lg:flex-1 lg:basis-0 lg:justify-end': !isOnExpandedView,
+        'md:flex-1 md:basis-0 md:justify-end':
+          isOnExpandedView && !isSidepanelOpen,
+        'lg:flex-1 lg:basis-0 lg:justify-end':
+          isOnExpandedView && isSidepanelOpen,
+        'lg:flex-1 lg:basis-0 lg:justify-end':
+          !isOnExpandedView && !isSidepanelOpen,
+        'xl:flex-1 xl:basis-0 xl:justify-end':
+          !isOnExpandedView && isSidepanelOpen,
       }"
     >
       <div v-if="isSnoozed" class="flex items-center gap-1 min-w-0 shrink">
diff --git a/app/javascript/dashboard/components/widgets/conversation/ConversationSidebar.vue b/app/javascript/dashboard/components/widgets/conversation/ConversationSidebar.vue
index 00c944f9e..8f37b6440 100644
--- a/app/javascript/dashboard/components/widgets/conversation/ConversationSidebar.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/ConversationSidebar.vue
@@ -42,7 +42,7 @@ const closeContactPanel = () => {
 <template>
   <div
     v-on-click-outside="() => closeContactPanel()"
-    class="bg-n-surface-2 h-full overflow-hidden flex flex-col fixed top-0 z-40 w-full max-w-sm transition-transform duration-300 ease-in-out ltr:right-0 rtl:left-0 md:static md:w-[320px] md:min-w-[320px] ltr:border-l rtl:border-r border-n-weak 2xl:min-w-[360px] 2xl:w-[360px] shadow-lg md:shadow-none"
+    class="bg-n-surface-2 h-full overflow-hidden flex flex-col fixed top-0 z-40 w-full max-w-sm transition-transform duration-300 ease-in-out ltr:right-0 rtl:left-0 md:static ltr:border-l rtl:border-r border-n-weak md:min-w-[360px] md:w-[360px] shadow-lg md:shadow-none"
     :class="[
       {
         'md:flex': activeTab === 0,
diff --git a/app/javascript/dashboard/components/widgets/conversation/ShopifyOrdersList.vue b/app/javascript/dashboard/components/widgets/conversation/ShopifyOrdersList.vue
index 81912b864..69097616e 100644
--- a/app/javascript/dashboard/components/widgets/conversation/ShopifyOrdersList.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/ShopifyOrdersList.vue
@@ -4,6 +4,7 @@ import { useFunctionGetter } from 'dashboard/composables/store';
 import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
 import ShopifyAPI from '../../../api/integrations/shopify';
 import ShopifyOrderItem from './ShopifyOrderItem.vue';
+import SidePanelEmptyState from 'dashboard/routes/dashboard/conversation/SidePanelEmptyState.vue';
 
 const props = defineProps({
   contactId: {
@@ -47,7 +48,7 @@ watch(
 </script>
 
 <template>
-  <div class="px-4 py-2 text-n-slate-12">
+  <div class="py-2 px-3 text-n-slate-12">
     <div v-if="!hasSearchableInfo" class="text-center text-n-slate-12">
       {{ $t('CONVERSATION_SIDEBAR.SHOPIFY.NO_SHOPIFY_ORDERS') }}
     </div>
@@ -57,8 +58,10 @@ watch(
     <div v-else-if="error" class="text-center text-n-ruby-12">
       {{ error }}
     </div>
-    <div v-else-if="!orders.length" class="text-center text-n-slate-12">
-      {{ $t('CONVERSATION_SIDEBAR.SHOPIFY.NO_SHOPIFY_ORDERS') }}
+    <div v-else-if="!orders.length" class="mt-2">
+      <SidePanelEmptyState
+        :message="$t('CONVERSATION_SIDEBAR.SHOPIFY.NO_SHOPIFY_ORDERS')"
+      />
     </div>
     <div v-else>
       <ShopifyOrderItem
diff --git a/app/javascript/dashboard/components/widgets/conversation/conversationBulkActions/BulkTeamActions.vue b/app/javascript/dashboard/components/widgets/conversation/conversationBulkActions/BulkTeamActions.vue
index 512a8f798..3126f9b04 100644
--- a/app/javascript/dashboard/components/widgets/conversation/conversationBulkActions/BulkTeamActions.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/conversationBulkActions/BulkTeamActions.vue
@@ -67,7 +67,7 @@ const handleCancel = () => {
 };
 
 onMounted(() => {
-  store.dispatch('teams/fetch');
+  store.dispatch('teams/get');
 });
 </script>
 
diff --git a/app/javascript/dashboard/components/widgets/conversation/linear/IssuesList.vue b/app/javascript/dashboard/components/widgets/conversation/linear/IssuesList.vue
index a1a2f2e63..8a6bd4494 100644
--- a/app/javascript/dashboard/components/widgets/conversation/linear/IssuesList.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/linear/IssuesList.vue
@@ -8,6 +8,7 @@ import CreateOrLinkIssue from './CreateOrLinkIssue.vue';
 import LinearIssueItem from './LinearIssueItem.vue';
 import NextButton from 'dashboard/components-next/button/Button.vue';
 import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
+import SidePanelEmptyState from 'dashboard/routes/dashboard/conversation/SidePanelEmptyState.vue';
 import { LINEAR_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
 import { parseLinearAPIErrorResponse } from 'dashboard/store/utils/api';
 
@@ -86,10 +87,10 @@ onMounted(() => {
 
 <template>
   <div>
-    <div class="px-4 pt-3 pb-2">
+    <div class="pt-3 px-3 pb-2">
       <NextButton
-        ghost
-        xs
+        sm
+        slate
         icon="i-lucide-plus"
         :label="$t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK_BUTTON')"
         @click="openCreateModal"
@@ -100,17 +101,17 @@ onMounted(() => {
       <Spinner />
     </div>
 
-    <div v-else-if="!hasIssues" class="flex justify-center p-4">
-      <p class="text-sm text-n-slate-11">
-        {{ $t('INTEGRATION_SETTINGS.LINEAR.NO_LINKED_ISSUES') }}
-      </p>
+    <div v-else-if="!hasIssues" class="mt-2">
+      <SidePanelEmptyState
+        :message="$t('INTEGRATION_SETTINGS.LINEAR.NO_LINKED_ISSUES')"
+      />
     </div>
 
-    <div v-else class="max-h-[300px] overflow-y-auto">
+    <div v-else class="max-h-[300px] overflow-y-auto px-2">
       <LinearIssueItem
         v-for="linkedIssue in linkedIssues"
         :key="linkedIssue.id"
-        class="px-4 pt-3 pb-4 border-b border-n-weak last:border-b-0"
+        class="px-1 pt-3 pb-4 border-b border-n-weak last:border-b-0"
         :linked-issue="linkedIssue"
         @unlink-issue="unlinkIssue"
       />
diff --git a/app/javascript/dashboard/components/widgets/mentions/MentionBox.vue b/app/javascript/dashboard/components/widgets/mentions/MentionBox.vue
index 999ec758d..ea6308a24 100644
--- a/app/javascript/dashboard/components/widgets/mentions/MentionBox.vue
+++ b/app/javascript/dashboard/components/widgets/mentions/MentionBox.vue
@@ -73,11 +73,11 @@ const variableKey = (item = {}) => {
     class="bg-n-solid-1 p-1 rounded-xl overflow-auto absolute w-full z-20 shadow-md left-0 bottom-full max-h-[9.75rem] border border-solid border-n-strong mention--box"
   >
     <ul class="mb-0 vertical dropdown menu">
-      <woot-dropdown-item
+      <li
         v-for="(item, index) in items"
         :id="`mention-item-${index}`"
         :key="item.key"
-        class="!mb-1"
+        class="mb-1 list-none"
         @mouseover="onHover(index)"
       >
         <button
@@ -106,7 +106,7 @@ const variableKey = (item = {}) => {
             </p>
           </slot>
         </button>
-      </woot-dropdown-item>
+      </li>
     </ul>
   </div>
 </template>
diff --git a/app/javascript/dashboard/composables/specs/useDropdownPosition.spec.js b/app/javascript/dashboard/composables/specs/useDropdownPosition.spec.js
new file mode 100644
index 000000000..241b1af34
--- /dev/null
+++ b/app/javascript/dashboard/composables/specs/useDropdownPosition.spec.js
@@ -0,0 +1,284 @@
+import { ref, nextTick } from 'vue';
+import { useDropdownPosition } from '../useDropdownPosition';
+
+// Mock VueUse composables
+vi.mock('@vueuse/core', () => ({
+  useElementBounding: vi.fn(elementRef => {
+    // Create reactive refs that update based on element
+    const top = ref(0);
+    const right = ref(0);
+    const bottom = ref(100);
+    const left = ref(0);
+    const width = ref(200);
+    const height = ref(50);
+
+    const update = vi.fn(() => {
+      // Update bounds from element when called
+      if (elementRef.value?.getBoundingClientRect) {
+        const rect = elementRef.value.getBoundingClientRect();
+        top.value = rect.top;
+        right.value = rect.right;
+        bottom.value = rect.bottom;
+        left.value = rect.left;
+        width.value = rect.width;
+        height.value = rect.height;
+      }
+    });
+
+    // Initial update
+    update();
+
+    return {
+      top,
+      right,
+      bottom,
+      left,
+      width,
+      height,
+      x: left,
+      y: top,
+      update,
+    };
+  }),
+  useWindowSize: vi.fn(() => ({
+    width: ref(1024),
+    height: ref(768),
+  })),
+}));
+
+describe('useDropdownPosition', () => {
+  let triggerRef;
+  let dropdownRef;
+  let enabled;
+  let querySelectorSpy;
+
+  beforeEach(() => {
+    // Create mock DOM elements
+    triggerRef = ref({
+      getBoundingClientRect: () => ({
+        top: 100,
+        right: 250,
+        bottom: 150,
+        left: 50,
+        width: 200,
+        height: 50,
+      }),
+    });
+
+    dropdownRef = ref({
+      getBoundingClientRect: () => ({
+        top: 0,
+        right: 0,
+        bottom: 0,
+        left: 0,
+        width: 250,
+        height: 200,
+      }),
+    });
+
+    enabled = ref(true);
+
+    // Spy on document.querySelector for RTL check
+    querySelectorSpy = vi.spyOn(document, 'querySelector').mockReturnValue({
+      getAttribute: () => 'ltr',
+    });
+  });
+
+  afterEach(() => {
+    querySelectorSpy.mockRestore();
+  });
+
+  it('should return default position classes when disabled', () => {
+    enabled.value = false;
+
+    const { positionClasses } = useDropdownPosition(
+      triggerRef,
+      dropdownRef,
+      enabled
+    );
+
+    expect(positionClasses.value).toBe('top-full mt-2 ltr:left-0 rtl:right-0');
+  });
+
+  it('should return default position classes when refs are null', () => {
+    triggerRef.value = null;
+    dropdownRef.value = null;
+
+    const { positionClasses } = useDropdownPosition(
+      triggerRef,
+      dropdownRef,
+      enabled
+    );
+
+    expect(positionClasses.value).toBe('top-full mt-2 ltr:left-0 rtl:right-0');
+  });
+
+  it('should calculate position when enabled and refs exist', () => {
+    const { positionClasses } = useDropdownPosition(
+      triggerRef,
+      dropdownRef,
+      enabled
+    );
+
+    // Should return some position classes (not the default)
+    expect(positionClasses.value).toBeTruthy();
+    expect(typeof positionClasses.value).toBe('string');
+  });
+
+  it('should position dropdown below trigger when enough space', () => {
+    // Trigger at top of screen, plenty of space below
+    // Window height: 768, Trigger bottom: 150
+    // Space below: 768 - 150 = 618px
+    // Dropdown height: 200px + SAFE_MARGIN (16px) = 216px
+    // 618 > 216 = true, so should position below (top-full)
+    triggerRef.value.getBoundingClientRect = () => ({
+      top: 100,
+      right: 250,
+      bottom: 150,
+      left: 50,
+      width: 200,
+      height: 50,
+    });
+
+    const { positionClasses } = useDropdownPosition(
+      triggerRef,
+      dropdownRef,
+      enabled
+    );
+
+    expect(positionClasses.value).toContain('top-full');
+    expect(positionClasses.value).not.toContain('bottom-full');
+  });
+
+  it('should position dropdown above trigger when insufficient space below', () => {
+    // Trigger near bottom of screen
+    // Window height: 768, Trigger bottom: 750
+    // Space below: 768 - 750 = 18px
+    // Dropdown height: 200px + SAFE_MARGIN (16px) = 216px
+    // 18 < 216 = true, so should position above (bottom-full)
+    triggerRef.value.getBoundingClientRect = () => ({
+      top: 700,
+      right: 250,
+      bottom: 750,
+      left: 50,
+      width: 200,
+      height: 50,
+    });
+
+    const { positionClasses } = useDropdownPosition(
+      triggerRef,
+      dropdownRef,
+      enabled
+    );
+
+    expect(positionClasses.value).toContain('bottom-full');
+    expect(positionClasses.value).not.toContain('top-full');
+  });
+
+  it('should align dropdown to left by default (LTR)', () => {
+    // LTR layout, trigger at left: 50
+    // Window width: 1024, Dropdown width: 250
+    // Trigger left: 50, Dropdown width: 250, SAFE_MARGIN: 16
+    // Would overflow: 50 + 250 + 16 = 316 < 1024 = false
+    // So should align left (ltr:left-0)
+    querySelectorSpy.mockReturnValue({
+      getAttribute: () => 'ltr',
+    });
+
+    const { positionClasses } = useDropdownPosition(
+      triggerRef,
+      dropdownRef,
+      enabled
+    );
+
+    expect(positionClasses.value).toContain('ltr:left-0');
+    expect(positionClasses.value).not.toContain('ltr:right-0');
+  });
+
+  it('should align dropdown to right when would overflow (LTR)', () => {
+    // Trigger near right edge
+    // Window width: 1024, Dropdown width: 250
+    // Trigger left: 800, Dropdown width: 250, SAFE_MARGIN: 16
+    // Would overflow: 800 + 250 + 16 = 1066 > 1024 = true
+    // So should align right (ltr:right-0)
+    triggerRef.value.getBoundingClientRect = () => ({
+      top: 100,
+      right: 1000,
+      bottom: 150,
+      left: 800,
+      width: 200,
+      height: 50,
+    });
+
+    const { positionClasses } = useDropdownPosition(
+      triggerRef,
+      dropdownRef,
+      enabled
+    );
+
+    expect(positionClasses.value).toContain('ltr:right-0');
+    expect(positionClasses.value).not.toContain('ltr:left-0');
+  });
+
+  it('should handle RTL layout', () => {
+    querySelectorSpy.mockReturnValue({
+      getAttribute: () => 'rtl',
+    });
+
+    const { positionClasses } = useDropdownPosition(
+      triggerRef,
+      dropdownRef,
+      enabled
+    );
+
+    expect(positionClasses.value).toContain('rtl:');
+  });
+
+  it('should reactively update when enabled changes', async () => {
+    const { positionClasses } = useDropdownPosition(
+      triggerRef,
+      dropdownRef,
+      enabled
+    );
+
+    // Initially enabled should calculate position
+    const initialValue = positionClasses.value;
+    expect(initialValue).toBeTruthy();
+    expect(typeof initialValue).toBe('string');
+
+    // Disable - should return default
+    enabled.value = false;
+    await nextTick();
+
+    expect(positionClasses.value).toBe('top-full mt-2 ltr:left-0 rtl:right-0');
+
+    // Re-enable - should calculate again
+    enabled.value = true;
+    await nextTick();
+
+    expect(positionClasses.value).toBeTruthy();
+    expect(typeof positionClasses.value).toBe('string');
+  });
+
+  it('should provide updatePosition function', () => {
+    const { updatePosition } = useDropdownPosition(
+      triggerRef,
+      dropdownRef,
+      enabled
+    );
+
+    expect(updatePosition).toBeDefined();
+    expect(typeof updatePosition).toBe('function');
+
+    // Should not throw when called
+    expect(() => updatePosition()).not.toThrow();
+  });
+
+  it('should handle optional enabled parameter', () => {
+    // Should work without enabled parameter (backward compatibility)
+    const { positionClasses } = useDropdownPosition(triggerRef, dropdownRef);
+
+    // Should default to enabled (not return default classes)
+    expect(positionClasses.value).toBeTruthy();
+  });
+});
diff --git a/app/javascript/dashboard/composables/useDropdownPosition.js b/app/javascript/dashboard/composables/useDropdownPosition.js
new file mode 100644
index 000000000..f5019eb63
--- /dev/null
+++ b/app/javascript/dashboard/composables/useDropdownPosition.js
@@ -0,0 +1,63 @@
+import { computed } from 'vue';
+import { useElementBounding, useWindowSize } from '@vueuse/core';
+
+/**
+ * Auto-position dropdown based on available space
+ * @param {Ref} triggerRef - Trigger element ref
+ * @param {Ref} dropdownRef - Dropdown element ref
+ * @param {Ref} enabled - Whether to calculate position
+ * @returns {Object} { positionClasses, updatePosition }
+ */
+export function useDropdownPosition(triggerRef, dropdownRef, enabled) {
+  const SAFE_MARGIN = 16;
+  const RTL = 'rtl';
+
+  const triggerBounds = useElementBounding(triggerRef);
+  const dropdownBounds = useElementBounding(dropdownRef);
+  const { height: windowHeight, width: windowWidth } = useWindowSize();
+
+  const positionClasses = computed(() => {
+    // Don't calculate if not enabled
+    if (!enabled?.value) {
+      return 'top-full mt-2 ltr:left-0 rtl:right-0';
+    }
+
+    if (!triggerRef.value || !dropdownRef.value) {
+      return 'top-full mt-2 ltr:left-0 rtl:right-0';
+    }
+
+    const spaceBelow = windowHeight.value - triggerBounds.bottom.value;
+    const dropdownHeight = dropdownBounds.height.value || 200;
+    const dropdownWidth = dropdownBounds.width.value || 200;
+
+    // Check if RTL by checking app div with dir attribute
+    const appDiv = document.querySelector('#app[dir]');
+    const isRTL = appDiv?.getAttribute('dir') === RTL;
+
+    // Use appropriate edge based on text direction
+    const triggerEdge = isRTL
+      ? triggerBounds.right.value
+      : triggerBounds.left.value;
+    const wouldOverflow = isRTL
+      ? triggerEdge - dropdownWidth - SAFE_MARGIN < 0
+      : triggerEdge + dropdownWidth + SAFE_MARGIN > windowWidth.value;
+
+    const vertical =
+      spaceBelow >= dropdownHeight + SAFE_MARGIN
+        ? 'top-full mt-2'
+        : 'bottom-full mb-2';
+
+    const horizontal = wouldOverflow
+      ? 'ltr:right-0 rtl:left-0'
+      : 'ltr:left-0 rtl:right-0';
+
+    return `${vertical} ${horizontal}`;
+  });
+
+  const updatePosition = () => {
+    triggerBounds.update();
+    dropdownBounds.update();
+  };
+
+  return { positionClasses, updatePosition };
+}
diff --git a/app/javascript/dashboard/i18n/locale/en/contact.json b/app/javascript/dashboard/i18n/locale/en/contact.json
index e324e1951..679e1f109 100644
--- a/app/javascript/dashboard/i18n/locale/en/contact.json
+++ b/app/javascript/dashboard/i18n/locale/en/contact.json
@@ -1,8 +1,8 @@
 {
   "CONTACT_PANEL": {
     "NOT_AVAILABLE": "Not Available",
-    "EMAIL_ADDRESS": "Email Address",
-    "PHONE_NUMBER": "Phone number",
+    "EMAIL_ADDRESS": "Email",
+    "PHONE_NUMBER": "Phone",
     "IDENTIFIER": "Identifier",
     "COPY_SUCCESSFUL": "Copied to clipboard successfully",
     "COMPANY": "Company",
@@ -16,10 +16,16 @@
     "INITIATED_AT": "Initiated at",
     "IP_ADDRESS": "IP Address",
     "CREATED_AT_LABEL": "Created",
-    "NEW_MESSAGE": "New message",
-    "CALL": "Call",
     "CALL_INITIATED": "Calling the contact…",
     "CALL_FAILED": "Unable to start the call. Please try again.",
+    "CALL": "Call",
+    "BUTTON_LABEL": {
+      "NEW_MESSAGE": "Message",
+      "CALL": "Call",
+      "EDIT": "Edit",
+      "MERGE": "Merge",
+      "DELETE": "Delete"
+    },
     "VOICE_INBOX_PICKER": {
       "TITLE": "Choose a voice inbox"
     },
@@ -197,6 +203,7 @@
     }
   },
   "CUSTOM_ATTRIBUTES": {
+    "TITLE": "Custom Attributes",
     "BUTTON": "Add custom attribute",
     "COPY_SUCCESSFUL": "Copied to clipboard successfully",
     "SHOW_MORE": "Show all attributes",
diff --git a/app/javascript/dashboard/i18n/locale/en/conversation.json b/app/javascript/dashboard/i18n/locale/en/conversation.json
index 79d5ebc66..01ec1398b 100644
--- a/app/javascript/dashboard/i18n/locale/en/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/en/conversation.json
@@ -273,7 +273,7 @@
       }
     },
     "SIDEBAR": {
-      "CONTACT": "Contact",
+      "CONTACT": "Contact info",
       "COPILOT": "Copilot"
     }
   },
@@ -323,9 +323,10 @@
     }
   },
   "CONVERSATION_SIDEBAR": {
-    "ASSIGNEE_LABEL": "Assigned Agent",
-    "SELF_ASSIGN": "Assign to me",
-    "TEAM_LABEL": "Assigned Team",
+    "ASSIGNEE_LABEL": "Agent",
+    "SELF_ASSIGN": "Self-assign",
+    "TEAM_LABEL": "Team",
+    "PARTICIPANTS_LABEL": "Participants",
     "SELECT": {
       "PLACEHOLDER": "None"
     },
@@ -333,7 +334,7 @@
       "CONTACT_DETAILS": "Contact Details",
       "CONVERSATION_ACTIONS": "Conversation Actions",
       "CONVERSATION_LABELS": "Conversation Labels",
-      "CONVERSATION_INFO": "Conversation Information",
+      "CONVERSATION_INFO": "Conversation Attributes",
       "CONTACT_NOTES": "Contact Notes",
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "Previous Conversations",
@@ -361,6 +362,9 @@
       }
     }
   },
+  "CONVERSATION_ATTRIBUTES": {
+    "NO_RECORDS_FOUND": "No conversation info found"
+  },
   "CONVERSATION_CUSTOM_ATTRIBUTES": {
     "ADD_BUTTON_TEXT": "Create attribute",
     "NO_RECORDS_FOUND": "No attributes found",
@@ -398,10 +402,10 @@
     "ADD_PARTICIPANTS": "Select participants",
     "REMANING_PARTICIPANTS_TEXT": "+{count} others",
     "REMANING_PARTICIPANT_TEXT": "+{count} other",
-    "TOTAL_PARTICIPANTS_TEXT": "{count} people are participating.",
-    "TOTAL_PARTICIPANT_TEXT": "{count} person is participating.",
-    "NO_PARTICIPANTS_TEXT": "No one is participating!.",
+    "TOTAL_PARTICIPANT_TEXT": "{n} person participating | {n} people participating",
+    "NO_PARTICIPANTS_TEXT": "No participants",
     "WATCH_CONVERSATION": "Join conversation",
+    "JOIN": "Join",
     "YOU_ARE_WATCHING": "You are participating",
     "API": {
       "ERROR_MESSAGE": "Could not update, try again!",
diff --git a/app/javascript/dashboard/i18n/locale/en/macros.json b/app/javascript/dashboard/i18n/locale/en/macros.json
index fcb409f34..56c8e2319 100644
--- a/app/javascript/dashboard/i18n/locale/en/macros.json
+++ b/app/javascript/dashboard/i18n/locale/en/macros.json
@@ -72,6 +72,7 @@
     },
     "EXECUTE": {
       "BUTTON_TOOLTIP": "Execute",
+      "RUN": "Run",
       "PREVIEW": "Preview Macro",
       "EXECUTED_SUCCESSFULLY": "Macro executed successfully"
     },
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/AgentAssignment.vue b/app/javascript/dashboard/routes/dashboard/conversation/AgentAssignment.vue
new file mode 100644
index 000000000..d78015374
--- /dev/null
+++ b/app/javascript/dashboard/routes/dashboard/conversation/AgentAssignment.vue
@@ -0,0 +1,264 @@
+<script setup>
+import { ref, computed } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { vOnClickOutside } from '@vueuse/components';
+import { useToggle } from '@vueuse/core';
+import { useStore, useMapGetter } from 'dashboard/composables/store';
+import { useAlert } from 'dashboard/composables';
+import { useDropdownPosition } from 'dashboard/composables/useDropdownPosition';
+import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
+
+import Button from 'dashboard/components-next/button/Button.vue';
+import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
+
+const props = defineProps({
+  agentsList: {
+    type: Array,
+    default: () => [],
+  },
+});
+
+const { t } = useI18n();
+const store = useStore();
+
+const triggerRef = ref(null);
+const dropdownRef = ref(null);
+
+const [openAgentsList, toggleAgentsList] = useToggle(false);
+
+const { positionClasses } = useDropdownPosition(
+  triggerRef,
+  dropdownRef,
+  openAgentsList
+);
+
+const keyboardEvents = {
+  Escape: {
+    action: () => {
+      if (openAgentsList.value) {
+        toggleAgentsList();
+      }
+    },
+    allowOnFocusedInput: true,
+  },
+};
+useKeyboardEvents(keyboardEvents);
+
+const currentChat = useMapGetter('getSelectedChat');
+const currentUser = useMapGetter('getCurrentUser');
+
+const assignedAgent = computed({
+  get() {
+    return currentChat.value?.meta?.assignee;
+  },
+  set(agent) {
+    const agentId = agent ? agent.id : 0;
+    store.dispatch('setCurrentChatAssignee', agent);
+    store
+      .dispatch('assignAgent', {
+        conversationId: currentChat.value.id,
+        agentId,
+      })
+      .then(() => {
+        useAlert(t('CONVERSATION.CHANGE_AGENT'));
+      });
+  },
+});
+
+const showSelfAssign = computed(() => {
+  if (!assignedAgent.value) {
+    return true;
+  }
+  if (assignedAgent.value.id !== currentUser.value.id) {
+    return true;
+  }
+  return false;
+});
+
+const assignedAgentName = computed(() => {
+  return (
+    assignedAgent.value?.name ||
+    assignedAgent.value?.available_name ||
+    t('AGENT_MGMT.MULTI_SELECTOR.PLACEHOLDER')
+  );
+});
+
+const assignedAgentThumbnail = computed(() => {
+  return assignedAgent.value?.thumbnail;
+});
+
+const agentMenuItems = computed(() => {
+  const items = [];
+
+  // Add "Self Assign" option if applicable
+  if (showSelfAssign.value) {
+    items.push({
+      label: t('CONVERSATION_SIDEBAR.SELF_ASSIGN'),
+      value: currentUser.value.id,
+      icon: 'i-lucide-user-round-check',
+      isSelected: false,
+      action: 'selfAssign',
+    });
+  }
+
+  // Map all agents and sort with "None" (id: 0) first, then selected, then alphabetically
+  const agentItems = props.agentsList
+    .map(agent => ({
+      label: agent.name || agent.available_name,
+      value: agent.id,
+      thumbnail: {
+        name: agent.name || agent.available_name,
+        src: agent.thumbnail,
+      },
+      isSelected: assignedAgent.value?.id === agent.id,
+      action: agent.id === 0 ? 'unassignAgent' : 'assignAgent',
+    }))
+    .toSorted((a, b) => {
+      // "None" option (id: 0) always first
+      if (a.value === 0) return -1;
+      if (b.value === 0) return 1;
+
+      // Then sort by selection
+      if (a.isSelected !== b.isSelected) {
+        return Number(b.isSelected) - Number(a.isSelected);
+      }
+
+      // Finally sort alphabetically
+      return a.label.localeCompare(b.label);
+    });
+
+  return [...items, ...agentItems];
+});
+
+const onSelfAssign = () => {
+  const {
+    account_id,
+    availability_status,
+    available_name,
+    email,
+    id,
+    name,
+    role,
+    avatar_url,
+  } = currentUser.value;
+  const selfAssign = {
+    account_id,
+    availability_status,
+    available_name,
+    email,
+    id,
+    name,
+    role,
+    thumbnail: avatar_url,
+  };
+  assignedAgent.value = selfAssign;
+  toggleAgentsList(false);
+};
+
+const handleAgentAction = ({ action, value }) => {
+  if (action === 'unassignAgent') {
+    assignedAgent.value = null;
+    toggleAgentsList(false);
+  } else if (action === 'selfAssign') {
+    // Self assign current user
+    onSelfAssign();
+  } else if (action === 'assignAgent') {
+    // Assign selected agent
+    const selectedAgent = props.agentsList.find(agent => agent.id === value);
+    if (assignedAgent.value && assignedAgent.value.id === value) {
+      assignedAgent.value = null;
+    } else {
+      assignedAgent.value = selectedAgent;
+    }
+    toggleAgentsList(false);
+  }
+};
+</script>
+
+<template>
+  <div class="grid grid-cols-[30%_1fr] gap-3 w-full items-center h-9">
+    <span class="text-sm font-420 text-n-slate-11 truncate whitespace-nowrap">
+      {{ $t('CONVERSATION_SIDEBAR.ASSIGNEE_LABEL') }}
+    </span>
+    <div
+      v-on-click-outside="() => toggleAgentsList(false)"
+      class="relative w-fit"
+    >
+      <Button
+        ref="triggerRef"
+        slate
+        :variant="openAgentsList ? 'faded' : 'ghost'"
+        :label="assignedAgentName"
+        no-animation
+        class="!px-1 !py-1 h-7 !rounded-lg !font-420 !gap-1.5 w-fit !justify-start"
+        @click="toggleAgentsList()"
+      >
+        <template #icon>
+          <Avatar
+            v-if="assignedAgent"
+            :name="assignedAgentName"
+            :src="assignedAgentThumbnail"
+            :size="16"
+            rounded-full
+          />
+        </template>
+        <div class="grid grid-cols-[1fr_auto] items-center gap-1.5 min-w-0">
+          <span class="truncate min-w-0 font-420">
+            {{ assignedAgentName }}
+          </span>
+          <Icon
+            :icon="
+              openAgentsList ? 'i-lucide-chevron-up' : 'i-lucide-chevron-down'
+            "
+            class="size-4 text-n-slate-11 flex-shrink-0"
+          />
+        </div>
+      </Button>
+      <DropdownMenu
+        v-if="openAgentsList"
+        ref="dropdownRef"
+        :menu-items="agentMenuItems"
+        show-search
+        :thumbnail-size="16"
+        :rounded-thumbnail="false"
+        :search-placeholder="
+          $t('AGENT_MGMT.MULTI_SELECTOR.SEARCH.PLACEHOLDER.AGENT')
+        "
+        class="z-[100] w-52 overflow-y-auto max-h-60"
+        :class="positionClasses"
+        @action="handleAgentAction"
+      >
+        <template #icon="{ item }">
+          <Icon
+            v-if="item.icon"
+            :icon="item.icon"
+            class="flex-shrink-0 size-4 font-420"
+            :class="
+              item.action === 'selfAssign'
+                ? 'text-n-blue-11'
+                : 'text-n-slate-11'
+            "
+          />
+        </template>
+        <template #label="{ item }">
+          <span
+            v-if="item.label"
+            class="min-w-0 text-sm truncate"
+            :class="item.action === 'selfAssign' ? 'text-n-blue-11' : ''"
+          >
+            {{ item.label }}
+          </span>
+        </template>
+        <template #trailing-icon="{ item }">
+          <Icon
+            v-if="item.isSelected"
+            icon="i-lucide-check"
+            class="size-4 text-n-blue-11 flex-shrink-0"
+          />
+        </template>
+      </DropdownMenu>
+    </div>
+  </div>
+</template>
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/ContactConversations.vue b/app/javascript/dashboard/routes/dashboard/conversation/ContactConversations.vue
index 469618cde..3b8acac84 100644
--- a/app/javascript/dashboard/routes/dashboard/conversation/ContactConversations.vue
+++ b/app/javascript/dashboard/routes/dashboard/conversation/ContactConversations.vue
@@ -3,6 +3,7 @@ import { computed, watch, onMounted } from 'vue';
 import { useStore, useMapGetter } from 'dashboard/composables/store';
 import ConversationCard from 'dashboard/components-next/Conversation/ConversationCard/ConversationCard.vue';
 import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
+import SidePanelEmptyState from 'dashboard/routes/dashboard/conversation/SidePanelEmptyState.vue';
 
 const props = defineProps({
   contactId: {
@@ -47,13 +48,14 @@ onMounted(() => {
 </script>
 
 <template>
-  <div v-if="!uiFlags.isFetching" class="max-h-96 overflow-y-auto">
-    <div v-if="!previousConversations.length" class="no-label-message px-4 p-3">
-      <span>
-        {{ $t('CONTACT_PANEL.CONVERSATIONS.NO_RECORDS_FOUND') }}
-      </span>
+  <div v-if="!uiFlags.isFetching" class="max-h-96 overflow-y-auto px-3">
+    <div v-if="!previousConversations.length" class="mt-2">
+      <SidePanelEmptyState
+        :message="$t('CONTACT_PANEL.CONVERSATIONS.NO_RECORDS_FOUND')"
+      />
     </div>
-    <div v-else class="px-3 divide-y divide-n-weak">
+
+    <div v-else>
       <ConversationCard
         v-for="conversation in previousConversations"
         :key="conversation.id"
@@ -71,9 +73,3 @@ onMounted(() => {
     <Spinner />
   </div>
 </template>
-
-<style lang="scss" scoped>
-.no-label-message {
-  @apply text-n-slate-11 mb-4;
-}
-</style>
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/ContactDetailsItem.vue b/app/javascript/dashboard/routes/dashboard/conversation/ContactDetailsItem.vue
index 5d5697c93..103505541 100644
--- a/app/javascript/dashboard/routes/dashboard/conversation/ContactDetailsItem.vue
+++ b/app/javascript/dashboard/routes/dashboard/conversation/ContactDetailsItem.vue
@@ -1,21 +1,24 @@
-<script>
-export default {
-  props: {
-    title: { type: String, required: true },
-    value: { type: [String, Number], default: '' },
-    compact: { type: Boolean, default: false },
-  },
-};
+<script setup>
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+
+defineProps({
+  title: { type: String, default: '' },
+  icon: { type: String, default: '' },
+  value: { type: [String, Number], default: '' },
+});
 </script>
 
 <template>
-  <div class="overflow-auto" :class="compact ? 'py-0 px-0' : 'py-3 px-4'">
-    <div class="items-center flex justify-between mb-1.5">
-      <span class="text-sm font-medium text-n-slate-12">
-        {{ title }}
-      </span>
-      <slot name="button" />
-    </div>
+  <div class="flex items-start gap-2 py-2 min-h-9">
+    <Icon
+      v-if="icon"
+      v-tooltip.top="{
+        content: title,
+        delay: { show: 500, hide: 0 },
+      }"
+      :icon="icon"
+      class="text-n-slate-11 size-4 flex-shrink-0 mt-0.5"
+    />
     <div v-if="value" class="break-words">
       <slot>
         {{ value }}
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/ContactPanel.vue b/app/javascript/dashboard/routes/dashboard/conversation/ContactPanel.vue
index 17e8dfd25..39cd4ccb7 100644
--- a/app/javascript/dashboard/routes/dashboard/conversation/ContactPanel.vue
+++ b/app/javascript/dashboard/routes/dashboard/conversation/ContactPanel.vue
@@ -7,15 +7,16 @@ import {
 } from 'dashboard/composables/store';
 import { useUISettings } from 'dashboard/composables/useUISettings';
 
+import Icon from 'dashboard/components-next/icon/Icon.vue';
 import AccordionItem from 'dashboard/components/Accordion/AccordionItem.vue';
 import ContactConversations from './ContactConversations.vue';
 import ConversationAction from './ConversationAction.vue';
-import ConversationParticipant from './ConversationParticipant.vue';
 import ContactInfo from './contact/ContactInfo.vue';
 import ContactNotes from './contact/ContactNotes.vue';
 import ConversationInfo from './ConversationInfo.vue';
 import CustomAttributes from './customAttributes/CustomAttributes.vue';
 import Draggable from 'vuedraggable';
+import InboxName from 'dashboard/components-next/Conversation/InboxName.vue';
 import MacrosList from './Macros/List.vue';
 import ShopifyOrdersList from 'dashboard/components/widgets/conversation/ShopifyOrdersList.vue';
 import SidebarActionsHeader from 'dashboard/components-next/SidebarActionsHeader.vue';
@@ -83,6 +84,9 @@ const contactAdditionalAttributes = computed(
   () => contact.value.additional_attributes || {}
 );
 
+const inboxGetter = useMapGetter('inboxes/getInbox');
+const inbox = computed(() => inboxGetter.value(props.inboxId));
+
 const getContactDetails = () => {
   if (contactId.value) {
     store.dispatch('contacts/show', { id: contactId.value });
@@ -122,17 +126,36 @@ onMounted(() => {
   <div class="w-full">
     <SidebarActionsHeader
       :title="$t('CONVERSATION.SIDEBAR.CONTACT')"
+      class="border-b-0"
       @close="closeContactPanel"
-    />
+    >
+      <div class="flex items-center gap-1.5">
+        <div
+          class="ltr:pl-1.5 ltr:pr-2 rtl:pl-2 rtl:pr-1.5 h-6 rounded-md bg-n-button-color outline outline-1 outline-n-container flex items-center"
+        >
+          <InboxName
+            v-if="inbox?.id"
+            :inbox="inbox"
+            class="gap-1 [&>span]:text-n-slate-12"
+          />
+        </div>
+        <div
+          class="px-1.5 h-6 rounded-md bg-n-button-color outline outline-1 outline-n-container flex items-center gap-0.6"
+        >
+          <Icon icon="i-lucide-hash" class="size-3.5 text-n-slate-10" />
+          <span class="text-xs font-440">{{ conversationId }}</span>
+        </div>
+      </div>
+    </SidebarActionsHeader>
     <ContactInfo :contact="contact" :channel-type="channelType" />
-    <div class="px-2 pb-8 list-group">
+    <div class="pb-8 list-group border-t border-n-weak">
       <Draggable
         :list="conversationSidebarItems"
         animation="200"
         ghost-class="ghost"
         handle=".drag-handle"
         item-key="name"
-        class="flex flex-col gap-3"
+        class="flex flex-col divide-y divide-n-weak"
         @start="dragging = true"
         @end="onDragEnd"
       >
@@ -154,29 +177,10 @@ onMounted(() => {
               />
             </AccordionItem>
           </div>
-          <div
-            v-else-if="element.name === 'conversation_participants'"
-            class="conversation--actions"
-          >
-            <AccordionItem
-              :title="$t('CONVERSATION_PARTICIPANTS.SIDEBAR_TITLE')"
-              :is-open="isContactSidebarItemOpen('is_conv_participants_open')"
-              @toggle="
-                value =>
-                  toggleSidebarUIState('is_conv_participants_open', value)
-              "
-            >
-              <ConversationParticipant
-                :conversation-id="conversationId"
-                :inbox-id="inboxId"
-              />
-            </AccordionItem>
-          </div>
           <div v-else-if="element.name === 'conversation_info'">
             <AccordionItem
               :title="$t('CONVERSATION_SIDEBAR.ACCORDION.CONVERSATION_INFO')"
               :is-open="isContactSidebarItemOpen('is_conv_details_open')"
-              compact
               @toggle="
                 value => toggleSidebarUIState('is_conv_details_open', value)
               "
@@ -191,7 +195,6 @@ onMounted(() => {
             <AccordionItem
               :title="$t('CONVERSATION_SIDEBAR.ACCORDION.CONTACT_ATTRIBUTES')"
               :is-open="isContactSidebarItemOpen('is_contact_attributes_open')"
-              compact
               @toggle="
                 value =>
                   toggleSidebarUIState('is_contact_attributes_open', value)
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/ConversationAction.vue b/app/javascript/dashboard/routes/dashboard/conversation/ConversationAction.vue
index 9a7004c5d..15f289a03 100644
--- a/app/javascript/dashboard/routes/dashboard/conversation/ConversationAction.vue
+++ b/app/javascript/dashboard/routes/dashboard/conversation/ConversationAction.vue
@@ -1,285 +1,33 @@
-<!-- eslint-disable vue/v-slot-style -->
-<script>
-import { mapGetters } from 'vuex';
-import { useAlert } from 'dashboard/composables';
+<script setup>
+import { computed } from 'vue';
+import { useMapGetter } from 'dashboard/composables/store';
 import { useAgentsList } from 'dashboard/composables/useAgentsList';
-import ContactDetailsItem from './ContactDetailsItem.vue';
-import MultiselectDropdown from 'shared/components/ui/MultiselectDropdown.vue';
-import ConversationLabels from './labels/LabelBox.vue';
-import { CONVERSATION_PRIORITY } from '../../../../shared/constants/messages';
-import { CONVERSATION_EVENTS } from '../../../helper/AnalyticsHelper/events';
-import { useTrack } from 'dashboard/composables';
-import NextButton from 'dashboard/components-next/button/Button.vue';
+import AgentAssignment from './AgentAssignment.vue';
+import TeamAssignment from './TeamAssignment.vue';
+import PriorityAssignment from './PriorityAssignment.vue';
+import ParticipantAssignment from './ParticipantAssignment.vue';
+import LabelAssignment from './LabelAssignment.vue';
 
-export default {
-  components: {
-    ContactDetailsItem,
-    MultiselectDropdown,
-    ConversationLabels,
-    NextButton,
+defineProps({
+  conversationId: {
+    type: [Number, String],
+    required: true,
   },
-  props: {
-    conversationId: {
-      type: [Number, String],
-      required: true,
-    },
-  },
-  setup() {
-    const { agentsList } = useAgentsList();
-    return {
-      agentsList,
-    };
-  },
-  data() {
-    return {
-      priorityOptions: [
-        {
-          id: null,
-          name: this.$t('CONVERSATION.PRIORITY.OPTIONS.NONE'),
-          thumbnail: `/assets/images/dashboard/priority/none.svg`,
-        },
-        {
-          id: CONVERSATION_PRIORITY.URGENT,
-          name: this.$t('CONVERSATION.PRIORITY.OPTIONS.URGENT'),
-          thumbnail: `/assets/images/dashboard/priority/${CONVERSATION_PRIORITY.URGENT}.svg`,
-        },
-        {
-          id: CONVERSATION_PRIORITY.HIGH,
-          name: this.$t('CONVERSATION.PRIORITY.OPTIONS.HIGH'),
-          thumbnail: `/assets/images/dashboard/priority/${CONVERSATION_PRIORITY.HIGH}.svg`,
-        },
-        {
-          id: CONVERSATION_PRIORITY.MEDIUM,
-          name: this.$t('CONVERSATION.PRIORITY.OPTIONS.MEDIUM'),
-          thumbnail: `/assets/images/dashboard/priority/${CONVERSATION_PRIORITY.MEDIUM}.svg`,
-        },
-        {
-          id: CONVERSATION_PRIORITY.LOW,
-          name: this.$t('CONVERSATION.PRIORITY.OPTIONS.LOW'),
-          thumbnail: `/assets/images/dashboard/priority/${CONVERSATION_PRIORITY.LOW}.svg`,
-        },
-      ],
-    };
-  },
-  computed: {
-    ...mapGetters({
-      currentChat: 'getSelectedChat',
-      currentUser: 'getCurrentUser',
-      teams: 'teams/getTeams',
-    }),
-    hasAnAssignedTeam() {
-      return !!this.currentChat?.meta?.team;
-    },
-    teamsList() {
-      if (this.hasAnAssignedTeam) {
-        return [
-          { id: 0, name: this.$t('TEAMS_SETTINGS.LIST.NONE') },
-          ...this.teams,
-        ];
-      }
-      return this.teams;
-    },
-    assignedAgent: {
-      get() {
-        return this.currentChat.meta.assignee;
-      },
-      set(agent) {
-        const agentId = agent ? agent.id : null;
-        this.$store.dispatch('setCurrentChatAssignee', agent);
-        this.$store
-          .dispatch('assignAgent', {
-            conversationId: this.currentChat.id,
-            agentId,
-          })
-          .then(() => {
-            useAlert(this.$t('CONVERSATION.CHANGE_AGENT'));
-          });
-      },
-    },
-    assignedTeam: {
-      get() {
-        return this.currentChat.meta.team;
-      },
-      set(team) {
-        const conversationId = this.currentChat.id;
-        const teamId = team ? team.id : 0;
-        this.$store.dispatch('setCurrentChatTeam', { team, conversationId });
-        this.$store
-          .dispatch('assignTeam', { conversationId, teamId })
-          .then(() => {
-            useAlert(this.$t('CONVERSATION.CHANGE_TEAM'));
-          });
-      },
-    },
-    assignedPriority: {
-      get() {
-        const selectedOption = this.priorityOptions.find(
-          opt => opt.id === this.currentChat.priority
-        );
+});
 
-        return selectedOption || this.priorityOptions[0];
-      },
-      set(priorityItem) {
-        const conversationId = this.currentChat.id;
-        const oldValue = this.currentChat?.priority;
-        const priority = priorityItem ? priorityItem.id : null;
+const { agentsList } = useAgentsList();
 
-        this.$store.dispatch('setCurrentChatPriority', {
-          priority,
-          conversationId,
-        });
-        this.$store
-          .dispatch('assignPriority', { conversationId, priority })
-          .then(() => {
-            useTrack(CONVERSATION_EVENTS.CHANGE_PRIORITY, {
-              oldValue,
-              newValue: priority,
-              from: 'Conversation Sidebar',
-            });
-            useAlert(
-              this.$t('CONVERSATION.PRIORITY.CHANGE_PRIORITY.SUCCESSFUL', {
-                priority: priorityItem.name,
-                conversationId,
-              })
-            );
-          });
-      },
-    },
-    showSelfAssign() {
-      if (!this.assignedAgent) {
-        return true;
-      }
-      if (this.assignedAgent.id !== this.currentUser.id) {
-        return true;
-      }
-      return false;
-    },
-  },
-  methods: {
-    onSelfAssign() {
-      const {
-        account_id,
-        availability_status,
-        available_name,
-        email,
-        id,
-        name,
-        role,
-        avatar_url,
-      } = this.currentUser;
-      const selfAssign = {
-        account_id,
-        availability_status,
-        available_name,
-        email,
-        id,
-        name,
-        role,
-        thumbnail: avatar_url,
-      };
-      this.assignedAgent = selfAssign;
-    },
-    onClickAssignAgent(selectedItem) {
-      if (this.assignedAgent && this.assignedAgent.id === selectedItem.id) {
-        this.assignedAgent = null;
-      } else {
-        this.assignedAgent = selectedItem;
-      }
-    },
+const teams = useMapGetter('teams/getTeams');
 
-    onClickAssignTeam(selectedItemTeam) {
-      if (this.assignedTeam && this.assignedTeam.id === selectedItemTeam.id) {
-        this.assignedTeam = null;
-      } else {
-        this.assignedTeam = selectedItemTeam;
-      }
-    },
-
-    onClickAssignPriority(selectedPriorityItem) {
-      const isSamePriority =
-        this.assignedPriority &&
-        this.assignedPriority.id === selectedPriorityItem.id;
-
-      this.assignedPriority = isSamePriority ? null : selectedPriorityItem;
-    },
-  },
-};
+const teamsList = computed(() => teams.value);
 </script>
 
 <template>
   <div>
-    <div class="multiselect-wrap--small">
-      <ContactDetailsItem
-        compact
-        :title="$t('CONVERSATION_SIDEBAR.ASSIGNEE_LABEL')"
-      >
-        <template #button>
-          <NextButton
-            v-if="showSelfAssign"
-            link
-            xs
-            icon="i-lucide-arrow-right"
-            class="!gap-1"
-            :label="$t('CONVERSATION_SIDEBAR.SELF_ASSIGN')"
-            @click="onSelfAssign"
-          />
-        </template>
-      </ContactDetailsItem>
-      <MultiselectDropdown
-        :options="agentsList"
-        :selected-item="assignedAgent"
-        :multiselector-title="$t('AGENT_MGMT.MULTI_SELECTOR.TITLE.AGENT')"
-        :multiselector-placeholder="$t('AGENT_MGMT.MULTI_SELECTOR.PLACEHOLDER')"
-        :no-search-result="
-          $t('AGENT_MGMT.MULTI_SELECTOR.SEARCH.NO_RESULTS.AGENT')
-        "
-        :input-placeholder="
-          $t('AGENT_MGMT.MULTI_SELECTOR.SEARCH.PLACEHOLDER.AGENT')
-        "
-        @select="onClickAssignAgent"
-      />
-    </div>
-    <div class="multiselect-wrap--small">
-      <ContactDetailsItem
-        compact
-        :title="$t('CONVERSATION_SIDEBAR.TEAM_LABEL')"
-      />
-      <MultiselectDropdown
-        :options="teamsList"
-        :selected-item="assignedTeam"
-        :multiselector-title="$t('AGENT_MGMT.MULTI_SELECTOR.TITLE.TEAM')"
-        :multiselector-placeholder="$t('AGENT_MGMT.MULTI_SELECTOR.PLACEHOLDER')"
-        :no-search-result="
-          $t('AGENT_MGMT.MULTI_SELECTOR.SEARCH.NO_RESULTS.TEAM')
-        "
-        :input-placeholder="
-          $t('AGENT_MGMT.MULTI_SELECTOR.SEARCH.PLACEHOLDER.TEAM')
-        "
-        @select="onClickAssignTeam"
-      />
-    </div>
-    <div class="multiselect-wrap--small">
-      <ContactDetailsItem compact :title="$t('CONVERSATION.PRIORITY.TITLE')" />
-      <MultiselectDropdown
-        :options="priorityOptions"
-        :selected-item="assignedPriority"
-        :multiselector-title="$t('CONVERSATION.PRIORITY.TITLE')"
-        :multiselector-placeholder="
-          $t('CONVERSATION.PRIORITY.CHANGE_PRIORITY.SELECT_PLACEHOLDER')
-        "
-        :no-search-result="
-          $t('CONVERSATION.PRIORITY.CHANGE_PRIORITY.NO_RESULTS')
-        "
-        :input-placeholder="
-          $t('CONVERSATION.PRIORITY.CHANGE_PRIORITY.INPUT_PLACEHOLDER')
-        "
-        @select="onClickAssignPriority"
-      />
-    </div>
-    <ContactDetailsItem
-      compact
-      :title="$t('CONVERSATION_SIDEBAR.ACCORDION.CONVERSATION_LABELS')"
-    />
-    <ConversationLabels :conversation-id="conversationId" />
+    <AgentAssignment :agents-list="agentsList" />
+    <TeamAssignment :teams-list="teamsList" />
+    <PriorityAssignment />
+    <ParticipantAssignment :conversation-id="conversationId" />
+    <LabelAssignment />
   </div>
 </template>
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/ConversationInfo.vue b/app/javascript/dashboard/routes/dashboard/conversation/ConversationInfo.vue
index 621d13e5c..bebfb32cb 100644
--- a/app/javascript/dashboard/routes/dashboard/conversation/ConversationInfo.vue
+++ b/app/javascript/dashboard/routes/dashboard/conversation/ConversationInfo.vue
@@ -3,6 +3,7 @@ import { computed } from 'vue';
 import { getLanguageName } from 'dashboard/components/widgets/conversation/advancedFilterItems/languages';
 import ContactDetailsItem from './ContactDetailsItem.vue';
 import CustomAttributes from './customAttributes/CustomAttributes.vue';
+import SidePanelEmptyState from 'dashboard/routes/dashboard/conversation/SidePanelEmptyState.vue';
 
 const props = defineProps({
   conversationAttributes: {
@@ -49,66 +50,79 @@ const staticElements = computed(() =>
       title: 'CONTACT_PANEL.INITIATED_AT',
       key: 'static-initiated-at',
       type: 'static_attribute',
+      icon: 'i-lucide-timer',
     },
     {
       content: browserLanguage,
       title: 'CONTACT_PANEL.BROWSER_LANGUAGE',
       key: 'static-browser-language',
       type: 'static_attribute',
+      icon: 'i-lucide-languages',
     },
     {
       content: referer,
       title: 'CONTACT_PANEL.INITIATED_FROM',
       key: 'static-referer',
       type: 'static_attribute',
+      icon: 'i-lucide-link',
     },
     {
       content: browserName,
       title: 'CONTACT_PANEL.BROWSER',
       key: 'static-browser',
       type: 'static_attribute',
+      icon: 'i-woot-website',
     },
     {
       content: platformName,
       title: 'CONTACT_PANEL.OS',
       key: 'static-platform',
       type: 'static_attribute',
+      icon: 'i-woot-monitor',
     },
     {
       content: createdAtIp,
       title: 'CONTACT_PANEL.IP_ADDRESS',
       key: 'static-ip-address',
       type: 'static_attribute',
+      icon: 'i-woot-ip-address',
     },
   ].filter(attribute => !!attribute.content.value)
 );
 </script>
 
 <template>
-  <div class="conversation--details">
-    <CustomAttributes
-      :static-elements="staticElements"
-      attribute-class="conversation--attribute"
-      attribute-from="conversation_panel"
-      attribute-type="conversation_attribute"
-    >
-      <template #staticItem="{ element }">
-        <ContactDetailsItem
-          :key="element.title"
-          :title="$t(element.title)"
-          :value="element.content.value"
+  <!-- Static Conversation Attributes -->
+  <div v-if="staticElements.length > 0" class="mt-2">
+    <div v-for="element in staticElements" :key="element.key">
+      <ContactDetailsItem
+        :title="$t(element.title)"
+        :value="element.content.value"
+        :icon="element.icon"
+      >
+        <a
+          v-if="element.key === 'static-referer'"
+          :href="element.content.value"
+          rel="noopener noreferrer nofollow"
+          target="_blank"
+          class="text-n-brand"
         >
-          <a
-            v-if="element.key === 'static-referer'"
-            :href="element.content.value"
-            rel="noopener noreferrer nofollow"
-            target="_blank"
-            class="text-n-brand"
-          >
-            {{ element.content.value }}
-          </a>
-        </ContactDetailsItem>
-      </template>
-    </CustomAttributes>
+          {{ element.content.value }}
+        </a>
+      </ContactDetailsItem>
+    </div>
   </div>
+  <div v-else class="mt-2">
+    <SidePanelEmptyState
+      :message="$t('CONVERSATION_ATTRIBUTES.NO_RECORDS_FOUND')"
+    />
+  </div>
+
+  <!-- Custom Attributes -->
+  <CustomAttributes
+    attribute-from="conversation_panel"
+    attribute-type="conversation_attribute"
+    :empty-state-message="$t('CONVERSATION_CUSTOM_ATTRIBUTES.NO_RECORDS_FOUND')"
+    show-title
+  />
 </template>
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/ConversationParticipant.vue b/app/javascript/dashboard/routes/dashboard/conversation/ConversationParticipant.vue
deleted file mode 100644
index 6e4866e15..000000000
--- a/app/javascript/dashboard/routes/dashboard/conversation/ConversationParticipant.vue
+++ /dev/null
@@ -1,229 +0,0 @@
-<script>
-import Spinner from 'shared/components/Spinner.vue';
-import { useAlert } from 'dashboard/composables';
-import { mapGetters } from 'vuex';
-import { useAgentsList } from 'dashboard/composables/useAgentsList';
-
-import ThumbnailGroup from 'dashboard/components/widgets/ThumbnailGroup.vue';
-import MultiselectDropdownItems from 'shared/components/ui/MultiselectDropdownItems.vue';
-import NextButton from 'dashboard/components-next/button/Button.vue';
-
-export default {
-  components: {
-    Spinner,
-    ThumbnailGroup,
-    MultiselectDropdownItems,
-    NextButton,
-  },
-  props: {
-    conversationId: {
-      type: [Number, String],
-      required: true,
-    },
-  },
-  setup() {
-    const { agentsList } = useAgentsList(false);
-    return {
-      agentsList,
-    };
-  },
-  data() {
-    return {
-      selectedWatchers: [],
-      showDropDown: false,
-    };
-  },
-  computed: {
-    ...mapGetters({
-      watchersUiFlas: 'conversationWatchers/getUIFlags',
-      currentUser: 'getCurrentUser',
-    }),
-    watchersFromStore() {
-      return this.$store.getters['conversationWatchers/getByConversationId'](
-        this.conversationId
-      );
-    },
-    watchersList: {
-      get() {
-        return this.selectedWatchers;
-      },
-      set(participants) {
-        this.selectedWatchers = [...participants];
-        const userIds = participants.map(el => el.id);
-        this.updateParticipant(userIds);
-      },
-    },
-    isUserWatching() {
-      return this.selectedWatchers.some(
-        watcher => watcher.id === this.currentUser.id
-      );
-    },
-    thumbnailList() {
-      return this.selectedWatchers.slice(0, 4);
-    },
-    moreAgentCount() {
-      const maxThumbnailCount = 4;
-      return this.watchersList.length - maxThumbnailCount;
-    },
-    moreThumbnailsText() {
-      if (this.moreAgentCount > 1) {
-        return this.$t('CONVERSATION_PARTICIPANTS.REMANING_PARTICIPANTS_TEXT', {
-          count: this.moreAgentCount,
-        });
-      }
-      return this.$t('CONVERSATION_PARTICIPANTS.REMANING_PARTICIPANT_TEXT', {
-        count: 1,
-      });
-    },
-    showMoreThumbs() {
-      return this.moreAgentCount > 0;
-    },
-    totalWatchersText() {
-      if (this.selectedWatchers.length > 1) {
-        return this.$t('CONVERSATION_PARTICIPANTS.TOTAL_PARTICIPANTS_TEXT', {
-          count: this.selectedWatchers.length,
-        });
-      }
-      return this.$t('CONVERSATION_PARTICIPANTS.TOTAL_PARTICIPANT_TEXT', {
-        count: 1,
-      });
-    },
-  },
-  watch: {
-    conversationId() {
-      this.fetchParticipants();
-    },
-    watchersFromStore(participants = []) {
-      this.selectedWatchers = [...participants];
-    },
-  },
-  mounted() {
-    this.fetchParticipants();
-    this.$store.dispatch('agents/get');
-  },
-  methods: {
-    fetchParticipants() {
-      const conversationId = this.conversationId;
-      this.$store.dispatch('conversationWatchers/show', { conversationId });
-    },
-    async updateParticipant(userIds) {
-      const conversationId = this.conversationId;
-      let alertMessage = this.$t(
-        'CONVERSATION_PARTICIPANTS.API.SUCCESS_MESSAGE'
-      );
-
-      try {
-        await this.$store.dispatch('conversationWatchers/update', {
-          conversationId,
-          userIds,
-        });
-      } catch (error) {
-        alertMessage =
-          error?.message ||
-          this.$t('CONVERSATION_PARTICIPANTS.API.ERROR_MESSAGE');
-      } finally {
-        useAlert(alertMessage);
-      }
-      this.fetchParticipants();
-    },
-    onOpenDropdown() {
-      this.showDropDown = true;
-    },
-    onCloseDropdown() {
-      this.showDropDown = false;
-    },
-    onClickItem(agent) {
-      const isAgentSelected = this.watchersList.some(
-        participant => participant.id === agent.id
-      );
-
-      if (isAgentSelected) {
-        const updatedList = this.watchersList.filter(
-          participant => participant.id !== agent.id
-        );
-
-        this.watchersList = [...updatedList];
-      } else {
-        this.watchersList = [...this.watchersList, agent];
-      }
-    },
-    onSelfAssign() {
-      this.watchersList = [...this.selectedWatchers, this.currentUser];
-    },
-  },
-};
-</script>
-
-<template>
-  <div class="relative">
-    <div class="flex justify-between">
-      <div class="flex justify-between w-full mb-1">
-        <div>
-          <p v-if="watchersList.length" class="m-0 text-sm total-watchers">
-            <Spinner v-if="watchersUiFlas.isFetching" size="tiny" />
-            {{ totalWatchersText }}
-          </p>
-          <p v-else class="m-0 text-sm text-n-slate-10">
-            {{ $t('CONVERSATION_PARTICIPANTS.NO_PARTICIPANTS_TEXT') }}
-          </p>
-        </div>
-        <NextButton
-          v-tooltip.left="$t('CONVERSATION_PARTICIPANTS.ADD_PARTICIPANTS')"
-          slate
-          ghost
-          sm
-          icon="i-lucide-settings"
-          class="relative -top-1"
-          :title="$t('CONVERSATION_PARTICIPANTS.ADD_PARTICIPANTS')"
-          @click="onOpenDropdown"
-        />
-      </div>
-    </div>
-    <div class="flex items-center justify-between">
-      <ThumbnailGroup
-        :more-thumbnails-text="moreThumbnailsText"
-        :show-more-thumbnails-count="showMoreThumbs"
-        :users-list="thumbnailList"
-      />
-      <p v-if="isUserWatching" class="m-0 text-sm text-n-slate-10">
-        {{ $t('CONVERSATION_PARTICIPANTS.YOU_ARE_WATCHING') }}
-      </p>
-      <NextButton
-        v-else
-        link
-        xs
-        icon="i-lucide-arrow-right"
-        class="!gap-1"
-        :label="$t('CONVERSATION_PARTICIPANTS.WATCH_CONVERSATION')"
-        @click="onSelfAssign"
-      />
-    </div>
-    <div
-      v-on-clickaway="
-        () => {
-          onCloseDropdown();
-        }
-      "
-      :class="{
-        'block visible': showDropDown,
-        'hidden invisible': !showDropDown,
-      }"
-      class="border rounded-lg shadow-lg bg-n-alpha-3 absolute backdrop-blur-[100px] border-n-strong dark:border-n-strong p-2 z-[9999] box-border top-8 w-full"
-    >
-      <div class="flex items-center justify-between mb-1">
-        <h4
-          class="m-0 overflow-hidden text-sm whitespace-nowrap text-ellipsis text-n-slate-12"
-        >
-          {{ $t('CONVERSATION_PARTICIPANTS.ADD_PARTICIPANTS') }}
-        </h4>
-        <NextButton ghost slate xs icon="i-lucide-x" @click="onCloseDropdown" />
-      </div>
-      <MultiselectDropdownItems
-        :options="agentsList"
-        :selected-items="selectedWatchers"
-        has-thumbnail
-        @select="onClickItem"
-      />
-    </div>
-  </div>
-</template>
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/LabelAssignment.vue b/app/javascript/dashboard/routes/dashboard/conversation/LabelAssignment.vue
new file mode 100644
index 000000000..fc96402ac
--- /dev/null
+++ b/app/javascript/dashboard/routes/dashboard/conversation/LabelAssignment.vue
@@ -0,0 +1,213 @@
+<script setup>
+import { ref, computed, watch, nextTick } from 'vue';
+import { vOnClickOutside } from '@vueuse/components';
+import { useToggle } from '@vueuse/core';
+import { useI18n } from 'vue-i18n';
+import { useConversationLabels } from 'dashboard/composables/useConversationLabels';
+import { useDropdownPosition } from 'dashboard/composables/useDropdownPosition';
+import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
+import { useMapGetter } from 'dashboard/composables/store';
+import { useAdmin } from 'dashboard/composables/useAdmin';
+
+import Button from 'dashboard/components-next/button/Button.vue';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
+import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
+import AddLabelModal from 'dashboard/routes/dashboard/settings/labels/AddLabel.vue';
+
+const { t } = useI18n();
+
+const {
+  activeLabels,
+  accountLabels,
+  addLabelToConversation,
+  removeLabelFromConversation,
+} = useConversationLabels();
+
+const { isAdmin } = useAdmin();
+
+const conversationUiFlags = useMapGetter('conversationLabels/getUIFlags');
+
+const triggerRef = ref(null);
+const dropdownRef = ref(null);
+const searchQuery = ref('');
+
+const [openLabelsList, toggleLabels] = useToggle(false);
+const [createModalVisible, toggleCreateModal] = useToggle(false);
+const [hasEmptySearchResults, setEmptySearchResults] = useToggle(false);
+
+const { positionClasses, updatePosition } = useDropdownPosition(
+  triggerRef,
+  dropdownRef,
+  openLabelsList
+);
+
+// Update position of dropdown when labels change
+watch(
+  activeLabels,
+  async () => {
+    if (openLabelsList.value) {
+      await nextTick();
+      updatePosition();
+    }
+  },
+  { deep: true }
+);
+
+const keyboardEvents = {
+  KeyL: {
+    action: e => {
+      e.preventDefault();
+      toggleLabels();
+    },
+  },
+  Escape: {
+    action: () => {
+      if (openLabelsList.value) {
+        toggleLabels();
+      }
+    },
+    allowOnFocusedInput: true,
+  },
+};
+useKeyboardEvents(keyboardEvents);
+
+const labelMenuItems = computed(() => {
+  return accountLabels.value.map(label => ({
+    label: label.title,
+    value: label.id,
+    color: label.color,
+    isSelected: activeLabels.value.some(active => active.id === label.id),
+    action: 'toggleLabel',
+  }));
+});
+
+const shouldShowCreateButton = computed(() => {
+  return isAdmin.value && searchQuery.value && hasEmptySearchResults.value;
+});
+
+const handleLabelAction = ({ value }) => {
+  const label = accountLabels.value.find(l => l.id === value);
+  if (!label) return;
+
+  const isSelected = activeLabels.value.some(active => active.id === value);
+
+  if (isSelected) {
+    removeLabelFromConversation(label.title);
+  } else {
+    addLabelToConversation(label);
+  }
+};
+
+const handleSearchUpdate = query => {
+  searchQuery.value = query;
+  setEmptySearchResults(false);
+};
+
+const handleEmptyResults = () => {
+  setEmptySearchResults(true);
+};
+
+const showCreateModal = () => {
+  toggleCreateModal(true);
+};
+
+const hideCreateModal = () => {
+  toggleCreateModal(false);
+};
+</script>
+
+<template>
+  <div class="flex flex-wrap gap-3 w-full items-start pt-3">
+    <Spinner
+      v-if="conversationUiFlags.isFetching"
+      :size="22"
+      class="text-n-slate-10"
+    />
+    <div v-else class="flex flex-wrap gap-2.5">
+      <div
+        v-for="(label, index) in activeLabels"
+        :key="label ? label.id : index"
+        data-label
+        :title="label.description"
+        class="bg-n-button-color px-2.5 h-8 gap-1.5 rounded-lg -outline-offset-1 outline outline-1 outline-n-container inline-flex items-center flex-shrink-0"
+      >
+        <span
+          class="rounded-sm size-2 flex-shrink-0"
+          :style="{ background: label.color }"
+        />
+        <span class="font-420 text-sm text-n-slate-12 whitespace-nowrap">
+          {{ label.title }}
+        </span>
+      </div>
+      <div
+        v-on-click-outside="() => toggleLabels(false)"
+        class="relative w-fit"
+      >
+        <Button
+          ref="triggerRef"
+          :label="$t('CONTACT_PANEL.LABELS.CONVERSATION.ADD_BUTTON')"
+          slate
+          sm
+          icon="i-lucide-plus"
+          :variant="openLabelsList ? 'faded' : 'solid'"
+          class="font-460 !-outline-offset-1"
+          @click="toggleLabels()"
+        />
+        <DropdownMenu
+          v-if="openLabelsList"
+          ref="dropdownRef"
+          :menu-items="labelMenuItems"
+          show-search
+          :search-placeholder="
+            $t('CONTACT_PANEL.LABELS.LABEL_SELECT.PLACEHOLDER')
+          "
+          class="z-[100] w-56 overflow-y-auto max-h-60"
+          :class="positionClasses"
+          @action="handleLabelAction"
+          @search="handleSearchUpdate"
+          @empty="handleEmptyResults"
+        >
+          <template #thumbnail="{ item }">
+            <span
+              class="rounded-sm size-2 flex-shrink-0"
+              :style="{ background: item.color }"
+            />
+          </template>
+          <template #trailing-icon="{ item }">
+            <Icon
+              v-if="item.isSelected"
+              icon="i-lucide-check"
+              class="size-4 text-n-blue-11 flex-shrink-0"
+            />
+          </template>
+          <template #footer>
+            <div
+              v-if="shouldShowCreateButton"
+              class="flex pt-1 w-full border-t border-n-weak"
+            >
+              <Button
+                icon="i-lucide-plus"
+                slate
+                sm
+                ghost
+                :label="`${t('CONTACT_PANEL.LABELS.LABEL_SELECT.CREATE_LABEL')}: ${searchQuery}`"
+                class="w-full"
+                @click="showCreateModal"
+              />
+            </div>
+          </template>
+        </DropdownMenu>
+        <woot-modal
+          v-model:show="createModalVisible"
+          :on-close="hideCreateModal"
+        >
+          <AddLabelModal
+            :prefill-title="searchQuery"
+            @close="hideCreateModal"
+          />
+        </woot-modal>
+      </div>
+    </div>
+  </div>
+</template>
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/Macros/List.vue b/app/javascript/dashboard/routes/dashboard/conversation/Macros/List.vue
index 7903ae751..50bcd252f 100644
--- a/app/javascript/dashboard/routes/dashboard/conversation/Macros/List.vue
+++ b/app/javascript/dashboard/routes/dashboard/conversation/Macros/List.vue
@@ -8,6 +8,7 @@ import Draggable from 'vuedraggable';
 import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
 import MacroItem from './MacroItem.vue';
 import NextButton from 'dashboard/components-next/button/Button.vue';
+import SidePanelEmptyState from 'dashboard/routes/dashboard/conversation/SidePanelEmptyState.vue';
 
 defineProps({
   conversationId: {
@@ -68,16 +69,14 @@ onMounted(() => {
 <template>
   <div>
     <div v-if="!uiFlags.isFetching && !macros.length" class="p-3">
-      <p class="flex flex-col items-center justify-center h-full">
-        {{ $t('MACROS.LIST.404') }}
-      </p>
+      <SidePanelEmptyState :message="$t('MACROS.LIST.404')" class="mb-2" />
       <router-link :to="accountScopedUrl('settings/macros')">
         <NextButton
-          faded
-          xs
+          link
+          sm
           icon="i-lucide-plus"
-          class="mt-1"
           :label="$t('MACROS.HEADER_BTN_TXT')"
+          class="!text-n-slate-11 hover:!text-n-slate-12 hover:!no-underline !py-2"
         />
       </router-link>
     </div>
@@ -91,7 +90,6 @@ onMounted(() => {
     <Draggable
       v-if="!uiFlags.isFetching && macros.length"
       v-model="orderedMacros"
-      class="p-1"
       animation="200"
       ghost-class="ghost"
       handle=".drag-handle"
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/Macros/MacroItem.vue b/app/javascript/dashboard/routes/dashboard/conversation/Macros/MacroItem.vue
index b6de05d51..d410224cc 100644
--- a/app/javascript/dashboard/routes/dashboard/conversation/Macros/MacroItem.vue
+++ b/app/javascript/dashboard/routes/dashboard/conversation/Macros/MacroItem.vue
@@ -5,6 +5,7 @@ import { useAlert } from 'dashboard/composables';
 import { useStore } from 'dashboard/composables/store';
 import { CONVERSATION_EVENTS } from '../../../../helper/AnalyticsHelper/events';
 import { useTrack } from 'dashboard/composables';
+import { useDropdownPosition } from 'dashboard/composables/useDropdownPosition';
 
 import NextButton from 'dashboard/components-next/button/Button.vue';
 import MacroPreview from './MacroPreview.vue';
@@ -25,6 +26,14 @@ const { t } = useI18n();
 
 const isExecuting = ref(false);
 const showPreview = ref(false);
+const triggerRef = ref(null);
+const dropdownRef = ref(null);
+
+const { positionClasses } = useDropdownPosition(
+  triggerRef,
+  dropdownRef,
+  showPreview
+);
 
 const executeMacro = async macro => {
   try {
@@ -53,38 +62,42 @@ const closeMacroPreview = () => {
 
 <template>
   <div
-    class="relative flex items-center justify-between leading-4 rounded-md h-10 pl-3 pr-2"
+    class="relative flex items-center justify-between leading-4 rounded-md h-10 ltr:pl-1.5 ltr:pr-3 rtl:pl-3 rtl:pr-1.5"
     :class="showPreview ? 'cursor-default' : 'drag-handle cursor-grab'"
   >
-    <span
-      class="overflow-hidden whitespace-nowrap text-ellipsis font-medium text-n-slate-12"
-    >
-      {{ macro.name }}
-    </span>
-    <div class="flex items-center gap-1 justify-end">
+    <div class="flex items-center justify-start gap-1">
       <NextButton
-        v-tooltip.left-start="$t('MACROS.EXECUTE.PREVIEW')"
+        ref="triggerRef"
+        v-tooltip.top-start="$t('MACROS.EXECUTE.PREVIEW')"
         icon="i-lucide-info"
         slate
-        faded
+        :variant="!showPreview ? 'ghost' : 'faded'"
         xs
+        class="[&>span]:size-3.5"
         @click="toggleMacroPreview"
       />
-      <NextButton
-        v-tooltip.left-start="$t('MACROS.EXECUTE.BUTTON_TOOLTIP')"
-        icon="i-lucide-play"
-        slate
-        faded
-        xs
-        :is-loading="isExecuting"
-        @click="executeMacro(macro)"
-      />
+      <span class="font-420 text-ellipsis text-n-slate-12 truncate">
+        {{ macro.name }}
+      </span>
     </div>
+
+    <NextButton
+      :label="$t('MACROS.EXECUTE.RUN')"
+      slate
+      link
+      sm
+      class="hover:!no-underline !text-n-slate-11 !py-2"
+      :is-loading="isExecuting"
+      @click="executeMacro(macro)"
+    />
     <transition name="menu-slide">
       <MacroPreview
         v-if="showPreview"
+        ref="dropdownRef"
         v-on-clickaway="closeMacroPreview"
         :macro="macro"
+        class="ltr:ml-8 rtl:mr-8 !-mt-8"
+        :class="positionClasses"
       />
     </transition>
   </div>
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/Macros/MacroPreview.vue b/app/javascript/dashboard/routes/dashboard/conversation/Macros/MacroPreview.vue
index d5a2ae0b8..3f29953cb 100644
--- a/app/javascript/dashboard/routes/dashboard/conversation/Macros/MacroPreview.vue
+++ b/app/javascript/dashboard/routes/dashboard/conversation/Macros/MacroPreview.vue
@@ -8,6 +8,8 @@ import {
   resolveAgents,
 } from 'dashboard/routes/dashboard/settings/macros/macroHelper';
 
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+
 const props = defineProps({
   macro: {
     type: Object,
@@ -47,37 +49,34 @@ const resolvedMacro = computed(() => {
 
 <template>
   <div
-    class="macro-preview absolute border border-n-weak max-h-[22.5rem] z-50 w-64 rounded-md bg-n-alpha-3 backdrop-blur-[100px] shadow-lg bottom-8 right-8 overflow-y-auto p-4 text-left rtl:text-right"
+    class="macro-preview absolute w-72 outline outline-n-weak max-h-72 z-50 rounded-xl bg-n-alpha-3 backdrop-blur-[50px] shadow-lg overflow-y-auto px-3 py-2"
   >
-    <h6 class="mb-4 text-sm text-n-slate-12">
-      {{ macro.name }}
-    </h6>
+    <div class="flex items-center gap-3 h-9">
+      <Icon icon="i-lucide-zap" class="text-n-slate-11 size-4 text-base" />
+      <span class="text-sm font-medium text-n-slate-12">
+        {{ macro.name }}
+      </span>
+    </div>
+
     <div
       v-for="(action, i) in resolvedMacro"
       :key="i"
-      class="relative pl-4 macro-block"
+      class="relative ltr:pl-7 rtl:pr-7 py-3 after:content-[''] after:absolute ltr:after:left-1.5 rtl:after:right-1.5 after:w-px after:bg-n-weak"
+      :class="{
+        'after:top-1 after:h-3.5': resolvedMacro.length === 1,
+        'after:top-2 after:-bottom-5':
+          resolvedMacro.length > 1 && i !== resolvedMacro.length - 1,
+      }"
     >
       <div
-        v-if="i !== macro.actions.length - 1"
-        class="top-[0.390625rem] absolute -bottom-1 left-0 w-px bg-n-slate-6"
+        class="absolute ltr:left-[2.5px] rtl:right-[2.5px] top-[18px] w-2 h-2 rounded-full bg-n-surface-1 border-2 border-n-weak z-10"
       />
-      <div
-        class="absolute -left-[0.21875rem] top-[0.2734375rem] w-2 h-2 rounded-full bg-n-solid-1 border-2 border-solid border-n-weak dark:border-n-slate-6"
-      />
-      <p class="mb-1 text-xs text-n-slate-11">
+
+      <p class="mb-1 text-sm font-medium text-n-slate-11">
         {{ $t(`MACROS.ACTIONS.${action.actionName}`) }}
       </p>
-      <p class="text-n-slate-12 text-sm">{{ action.actionValue }}</p>
+
+      <p class="text-n-slate-12 text-sm font-420">{{ action.actionValue }}</p>
     </div>
   </div>
 </template>
-
-<style lang="scss" scoped>
-.macro-preview {
-  .macro-block {
-    &:not(:last-child) {
-      @apply pb-2;
-    }
-  }
-}
-</style>
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/ParticipantAssignment.vue b/app/javascript/dashboard/routes/dashboard/conversation/ParticipantAssignment.vue
new file mode 100644
index 000000000..34c28e64f
--- /dev/null
+++ b/app/javascript/dashboard/routes/dashboard/conversation/ParticipantAssignment.vue
@@ -0,0 +1,249 @@
+<script setup>
+import { ref, computed, watch, onMounted } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { vOnClickOutside } from '@vueuse/components';
+import { useToggle } from '@vueuse/core';
+import { useAlert } from 'dashboard/composables';
+import { useAgentsList } from 'dashboard/composables/useAgentsList';
+import { useStore, useMapGetter } from 'dashboard/composables/store';
+import { useDropdownPosition } from 'dashboard/composables/useDropdownPosition';
+import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
+
+import Button from 'dashboard/components-next/button/Button.vue';
+import AvatarGroup from 'dashboard/components-next/avatar/AvatarGroup.vue';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
+
+const props = defineProps({
+  conversationId: {
+    type: [Number, String],
+    required: true,
+  },
+});
+
+const { t } = useI18n();
+const store = useStore();
+const { agentsList } = useAgentsList(false);
+
+const selectedParticipants = ref([]);
+const triggerRef = ref(null);
+const dropdownRef = ref(null);
+
+const [openParticipantsList, toggleParticipantsList] = useToggle(false);
+
+const { positionClasses } = useDropdownPosition(
+  triggerRef,
+  dropdownRef,
+  openParticipantsList
+);
+
+const keyboardEvents = {
+  Escape: {
+    action: () => {
+      if (openParticipantsList.value) {
+        toggleParticipantsList();
+      }
+    },
+    allowOnFocusedInput: true,
+  },
+};
+useKeyboardEvents(keyboardEvents);
+
+const currentUser = useMapGetter('getCurrentUser');
+
+const watchersFromStore = computed(() => {
+  return store.getters['conversationWatchers/getByConversationId'](
+    props.conversationId
+  );
+});
+
+const participantsLabel = computed(() => {
+  const count = selectedParticipants.value.length;
+  if (count === 0) {
+    return t('CONVERSATION_PARTICIPANTS.NO_PARTICIPANTS_TEXT');
+  }
+  return t('CONVERSATION_PARTICIPANTS.TOTAL_PARTICIPANT_TEXT', { n: count });
+});
+
+const thumbnailList = computed(() => {
+  return selectedParticipants.value.slice(0, 3);
+});
+
+const moreParticipantsCount = computed(() => {
+  const maxThumbnailCount = 3;
+  return selectedParticipants.value.length - maxThumbnailCount;
+});
+
+const moreParticipantsText = computed(() => {
+  if (moreParticipantsCount.value > 0) {
+    return `+${moreParticipantsCount.value}`;
+  }
+  return '';
+});
+
+const isUserWatching = computed(() => {
+  return selectedParticipants.value.some(
+    participant => participant.id === currentUser.value.id
+  );
+});
+
+const participantMenuItems = computed(() => {
+  return agentsList.value.map(agent => ({
+    label: agent.name || agent.available_name,
+    value: agent.id,
+    thumbnail: { name: agent.name, src: agent.thumbnail },
+    isSelected: selectedParticipants.value.some(p => p.id === agent.id),
+    action: 'toggleParticipant',
+  }));
+});
+
+const fetchParticipants = () => {
+  store.dispatch('conversationWatchers/show', {
+    conversationId: props.conversationId,
+  });
+};
+
+const updateParticipants = async userIds => {
+  let alertMessage = t('CONVERSATION_PARTICIPANTS.API.SUCCESS_MESSAGE');
+
+  try {
+    await store.dispatch('conversationWatchers/update', {
+      conversationId: props.conversationId,
+      userIds,
+    });
+  } catch (error) {
+    alertMessage =
+      error?.message || t('CONVERSATION_PARTICIPANTS.API.ERROR_MESSAGE');
+  } finally {
+    useAlert(alertMessage);
+  }
+  fetchParticipants();
+};
+
+const handleParticipantAction = ({ value }) => {
+  const isSelected = selectedParticipants.value.some(p => p.id === value);
+
+  if (isSelected) {
+    // Remove participant
+    selectedParticipants.value = selectedParticipants.value.filter(
+      p => p.id !== value
+    );
+  } else {
+    // Add participant
+    const agent = agentsList.value.find(a => a.id === value);
+    if (agent) {
+      selectedParticipants.value = [...selectedParticipants.value, agent];
+    }
+  }
+
+  const userIds = selectedParticipants.value.map(p => p.id);
+  updateParticipants(userIds);
+};
+
+const onSelfAssign = () => {
+  if (!isUserWatching.value) {
+    selectedParticipants.value = [
+      ...selectedParticipants.value,
+      currentUser.value,
+    ];
+    const userIds = selectedParticipants.value.map(p => p.id);
+    updateParticipants(userIds);
+  }
+};
+
+watch(
+  () => props.conversationId,
+  () => {
+    fetchParticipants();
+  }
+);
+
+watch(watchersFromStore, participants => {
+  selectedParticipants.value = [...(participants || [])];
+});
+
+onMounted(() => {
+  fetchParticipants();
+  store.dispatch('agents/get');
+});
+</script>
+
+<template>
+  <div class="grid grid-cols-[30%_1fr] gap-3 w-full items-center h-9">
+    <span class="text-sm font-420 text-n-slate-11 truncate whitespace-nowrap">
+      {{ $t('CONVERSATION_SIDEBAR.PARTICIPANTS_LABEL') }}
+    </span>
+    <div
+      v-on-click-outside="() => toggleParticipantsList(false)"
+      class="relative w-fit"
+    >
+      <div class="flex items-center gap-1">
+        <Button
+          ref="triggerRef"
+          slate
+          :variant="openParticipantsList ? 'faded' : 'ghost'"
+          :label="participantsLabel"
+          no-animation
+          class="!px-1 !py-1 h-7 !rounded-lg !font-420 !gap-1.5 w-fit !justify-start"
+          @click="toggleParticipantsList()"
+        >
+          <template #icon>
+            <AvatarGroup
+              v-if="selectedParticipants.length > 0"
+              :users-list="thumbnailList"
+              :size="16"
+              :show-more-count="moreParticipantsCount > 0"
+              :more-count-text="moreParticipantsText"
+              gap="tight"
+            />
+          </template>
+          <div class="grid grid-cols-[1fr_auto] items-center gap-1.5 min-w-0">
+            <span class="truncate min-w-0 font-420">
+              {{ participantsLabel }}
+            </span>
+            <Icon
+              :icon="
+                openParticipantsList
+                  ? 'i-lucide-chevron-up'
+                  : 'i-lucide-chevron-down'
+              "
+              class="size-4 text-n-slate-11 flex-shrink-0"
+            />
+          </div>
+        </Button>
+        <div
+          v-if="!isUserWatching"
+          class="w-px mx-1 h-3 bg-n-weak rounded-lg flex-shrink-0"
+        />
+        <Button
+          v-if="!isUserWatching"
+          link
+          :label="$t('CONVERSATION_PARTICIPANTS.JOIN')"
+          sm
+          class="flex-shrink-0 !text-n-blue-11 hover:!no-underline"
+          @click="onSelfAssign"
+        />
+      </div>
+      <DropdownMenu
+        v-if="openParticipantsList"
+        ref="dropdownRef"
+        :menu-items="participantMenuItems"
+        show-search
+        :search-placeholder="
+          $t('AGENT_MGMT.MULTI_SELECTOR.SEARCH.PLACEHOLDER.AGENT')
+        "
+        class="z-[100] w-52 overflow-y-auto max-h-60"
+        :class="positionClasses"
+        @action="handleParticipantAction"
+      >
+        <template #trailing-icon="{ item }">
+          <Icon
+            v-if="item.isSelected"
+            icon="i-lucide-check"
+            class="size-4 text-n-blue-11 flex-shrink-0"
+          />
+        </template>
+      </DropdownMenu>
+    </div>
+  </div>
+</template>
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/PriorityAssignment.vue b/app/javascript/dashboard/routes/dashboard/conversation/PriorityAssignment.vue
new file mode 100644
index 000000000..ea1c062e1
--- /dev/null
+++ b/app/javascript/dashboard/routes/dashboard/conversation/PriorityAssignment.vue
@@ -0,0 +1,195 @@
+<script setup>
+import { ref, computed } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { vOnClickOutside } from '@vueuse/components';
+import { useToggle } from '@vueuse/core';
+import { useStore, useMapGetter } from 'dashboard/composables/store';
+import { useAlert } from 'dashboard/composables';
+import { useTrack } from 'dashboard/composables';
+import { useDropdownPosition } from 'dashboard/composables/useDropdownPosition';
+import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
+import { CONVERSATION_PRIORITY } from 'shared/constants/messages';
+import { CONVERSATION_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
+
+import Button from 'dashboard/components-next/button/Button.vue';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
+import CardPriorityIcon from 'dashboard/components-next/Conversation/ConversationCard/CardPriorityIcon.vue';
+
+const { t } = useI18n();
+const store = useStore();
+
+const triggerRef = ref(null);
+const dropdownRef = ref(null);
+
+const [openPriorityList, togglePriorityList] = useToggle(false);
+
+const { positionClasses } = useDropdownPosition(
+  triggerRef,
+  dropdownRef,
+  openPriorityList
+);
+
+const keyboardEvents = {
+  Escape: {
+    action: () => {
+      if (openPriorityList.value) {
+        togglePriorityList();
+      }
+    },
+    allowOnFocusedInput: true,
+  },
+};
+useKeyboardEvents(keyboardEvents);
+
+const currentChat = useMapGetter('getSelectedChat');
+
+const priorityOptions = [
+  {
+    id: 0,
+    name: t('CONVERSATION.PRIORITY.OPTIONS.NONE'),
+    priority: null,
+  },
+  {
+    id: CONVERSATION_PRIORITY.URGENT,
+    name: t('CONVERSATION.PRIORITY.OPTIONS.URGENT'),
+    priority: CONVERSATION_PRIORITY.URGENT,
+  },
+  {
+    id: CONVERSATION_PRIORITY.HIGH,
+    name: t('CONVERSATION.PRIORITY.OPTIONS.HIGH'),
+    priority: CONVERSATION_PRIORITY.HIGH,
+  },
+  {
+    id: CONVERSATION_PRIORITY.MEDIUM,
+    name: t('CONVERSATION.PRIORITY.OPTIONS.MEDIUM'),
+    priority: CONVERSATION_PRIORITY.MEDIUM,
+  },
+  {
+    id: CONVERSATION_PRIORITY.LOW,
+    name: t('CONVERSATION.PRIORITY.OPTIONS.LOW'),
+    priority: CONVERSATION_PRIORITY.LOW,
+  },
+];
+
+const assignedPriority = computed({
+  get() {
+    const selectedOption = priorityOptions.find(
+      opt => opt.priority === currentChat.value?.priority
+    );
+    return selectedOption || priorityOptions[0];
+  },
+  set(priorityItem) {
+    const conversationId = currentChat.value.id;
+    const oldValue = currentChat.value?.priority;
+    const priority = priorityItem ? priorityItem.priority : null;
+
+    store.dispatch('setCurrentChatPriority', {
+      priority,
+      conversationId,
+    });
+    store.dispatch('assignPriority', { conversationId, priority }).then(() => {
+      useTrack(CONVERSATION_EVENTS.CHANGE_PRIORITY, {
+        oldValue,
+        newValue: priority,
+        from: 'Conversation Sidebar',
+      });
+      useAlert(
+        t('CONVERSATION.PRIORITY.CHANGE_PRIORITY.SUCCESSFUL', {
+          priority: priorityItem.name,
+          conversationId,
+        })
+      );
+    });
+  },
+});
+
+const assignedPriorityName = computed(() => {
+  return (
+    assignedPriority.value?.name || t('CONVERSATION.PRIORITY.OPTIONS.NONE')
+  );
+});
+
+const priorityMenuItems = computed(() => {
+  return priorityOptions.map(option => ({
+    label: option.name,
+    value: option.id,
+    priority: option.priority,
+    isSelected: assignedPriority.value?.id === option.id,
+    action: 'assignPriority',
+  }));
+});
+
+const handlePriorityAction = ({ value }) => {
+  const selectedPriority = priorityOptions.find(opt => opt.id === value);
+  if (assignedPriority.value?.id === value) {
+    assignedPriority.value = priorityOptions[0]; // Set to "None"
+  } else {
+    assignedPriority.value = selectedPriority;
+  }
+  togglePriorityList(false);
+};
+</script>
+
+<template>
+  <div class="grid grid-cols-[30%_1fr] gap-3 w-full items-center h-9">
+    <span class="text-sm font-420 text-n-slate-11 truncate whitespace-nowrap">
+      {{ $t('CONVERSATION.PRIORITY.TITLE') }}
+    </span>
+    <div
+      v-on-click-outside="() => togglePriorityList(false)"
+      class="relative w-fit"
+    >
+      <Button
+        ref="triggerRef"
+        slate
+        :variant="openPriorityList ? 'faded' : 'ghost'"
+        :label="assignedPriorityName"
+        no-animation
+        class="!px-1 !py-1 h-7 !rounded-lg !font-420 !gap-1.5 w-fit !justify-start"
+        @click="togglePriorityList()"
+      >
+        <template #icon>
+          <CardPriorityIcon :priority="assignedPriority.priority" show-empty />
+        </template>
+        <div class="grid grid-cols-[1fr_auto] items-center gap-1.5 min-w-0">
+          <span class="truncate min-w-0 font-420">
+            {{ assignedPriorityName }}
+          </span>
+          <Icon
+            :icon="
+              openPriorityList ? 'i-lucide-chevron-up' : 'i-lucide-chevron-down'
+            "
+            class="size-4 text-n-slate-11 flex-shrink-0"
+          />
+        </div>
+      </Button>
+      <DropdownMenu
+        v-if="openPriorityList"
+        ref="dropdownRef"
+        :menu-items="priorityMenuItems"
+        :search-placeholder="
+          $t('CONVERSATION.PRIORITY.CHANGE_PRIORITY.INPUT_PLACEHOLDER')
+        "
+        class="z-[100] w-48 overflow-y-auto max-h-60"
+        :class="positionClasses"
+        @action="handlePriorityAction"
+      >
+        <template #icon="{ item }">
+          <CardPriorityIcon
+            :priority="item.priority"
+            show-empty
+            class="flex-shrink-0"
+          />
+        </template>
+        <template #trailing-icon="{ item }">
+          <Icon
+            v-if="item.isSelected"
+            icon="i-lucide-check"
+            class="size-4 text-n-blue-11 flex-shrink-0"
+          />
+        </template>
+      </DropdownMenu>
+    </div>
+  </div>
+</template>
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/SidePanelEmptyState.vue b/app/javascript/dashboard/routes/dashboard/conversation/SidePanelEmptyState.vue
new file mode 100644
index 000000000..0e1f5ed70
--- /dev/null
+++ b/app/javascript/dashboard/routes/dashboard/conversation/SidePanelEmptyState.vue
@@ -0,0 +1,14 @@
+<script setup>
+defineProps({
+  message: {
+    type: String,
+    default: '',
+  },
+});
+</script>
+
+<template>
+  <div class="custom-dashed-border p-4 rounded-xl">
+    <p class="text-center text-n-slate-10 font-420">{{ message }}</p>
+  </div>
+</template>
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/TeamAssignment.vue b/app/javascript/dashboard/routes/dashboard/conversation/TeamAssignment.vue
new file mode 100644
index 000000000..f1fa07559
--- /dev/null
+++ b/app/javascript/dashboard/routes/dashboard/conversation/TeamAssignment.vue
@@ -0,0 +1,181 @@
+<script setup>
+import { ref, computed } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { vOnClickOutside } from '@vueuse/components';
+import { useToggle } from '@vueuse/core';
+import { useStore, useMapGetter } from 'dashboard/composables/store';
+import { useAlert } from 'dashboard/composables';
+import { useDropdownPosition } from 'dashboard/composables/useDropdownPosition';
+import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
+
+import Button from 'dashboard/components-next/button/Button.vue';
+import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
+
+const props = defineProps({
+  teamsList: {
+    type: Array,
+    default: () => [],
+  },
+});
+
+const { t } = useI18n();
+const store = useStore();
+
+const triggerRef = ref(null);
+const dropdownRef = ref(null);
+
+const [openTeamsList, toggleTeamsList] = useToggle(false);
+
+const { positionClasses } = useDropdownPosition(
+  triggerRef,
+  dropdownRef,
+  openTeamsList
+);
+
+const keyboardEvents = {
+  Escape: {
+    action: () => {
+      if (openTeamsList.value) {
+        toggleTeamsList();
+      }
+    },
+    allowOnFocusedInput: true,
+  },
+};
+useKeyboardEvents(keyboardEvents);
+
+const currentChat = useMapGetter('getSelectedChat');
+
+const assignedTeam = computed({
+  get() {
+    return currentChat.value?.meta?.team;
+  },
+  set(team) {
+    const conversationId = currentChat.value.id;
+    const teamId = team ? team.id : 0;
+    store.dispatch('setCurrentChatTeam', { team, conversationId });
+    store.dispatch('assignTeam', { conversationId, teamId }).then(() => {
+      useAlert(t('CONVERSATION.CHANGE_TEAM'));
+    });
+  },
+});
+
+const assignedTeamName = computed(() => {
+  return assignedTeam.value?.name || t('AGENT_MGMT.MULTI_SELECTOR.PLACEHOLDER');
+});
+
+const teamMenuItems = computed(() => {
+  const items = [];
+
+  // Add "None" option as first item
+  items.push({
+    label: t('AGENT_MGMT.MULTI_SELECTOR.PLACEHOLDER'),
+    value: 0,
+    isSelected: !assignedTeam.value,
+    thumbnail: { name: t('AGENT_MGMT.MULTI_SELECTOR.PLACEHOLDER') },
+    action: 'unassignTeam',
+  });
+
+  // Add all teams, sorted by selection and then by name
+  const teamItems = props.teamsList
+    .filter(team => team.id !== 0) // Filter out the "None" option if it exists in teamsList
+    .map(team => ({
+      label: team.name,
+      value: team.id,
+      thumbnail: { name: team.name },
+      isSelected: assignedTeam.value?.id === team.id,
+      action: 'assignTeam',
+    }))
+    .toSorted((a, b) => {
+      if (a.isSelected !== b.isSelected) {
+        return Number(b.isSelected) - Number(a.isSelected);
+      }
+      return a.label.localeCompare(b.label);
+    });
+
+  return [...items, ...teamItems];
+});
+
+const handleTeamAction = ({ action, value }) => {
+  if (action === 'unassignTeam') {
+    // Unassign team (set to null)
+    assignedTeam.value = null;
+    toggleTeamsList(false);
+  } else if (action === 'assignTeam') {
+    // Assign selected team
+    const selectedTeam = props.teamsList.find(team => team.id === value);
+    if (assignedTeam.value && assignedTeam.value.id === value) {
+      assignedTeam.value = null;
+    } else {
+      assignedTeam.value = selectedTeam;
+    }
+    toggleTeamsList(false);
+  }
+};
+</script>
+
+<template>
+  <div class="grid grid-cols-[30%_1fr] gap-3 w-full items-center h-9">
+    <span class="text-sm font-420 text-n-slate-11 truncate whitespace-nowrap">
+      {{ $t('CONVERSATION_SIDEBAR.TEAM_LABEL') }}
+    </span>
+    <div
+      v-on-click-outside="() => toggleTeamsList(false)"
+      class="relative w-fit"
+    >
+      <Button
+        ref="triggerRef"
+        slate
+        :variant="openTeamsList ? 'faded' : 'ghost'"
+        :label="assignedTeamName"
+        no-animation
+        class="!px-1 !py-1 h-7 !rounded-lg !font-420 !gap-1.5 w-fit !justify-start"
+        @click="toggleTeamsList()"
+      >
+        <template #icon>
+          <Avatar
+            v-if="assignedTeam"
+            :name="assignedTeamName"
+            :size="16"
+            rounded-full
+          />
+        </template>
+        <div class="grid grid-cols-[1fr_auto] items-center gap-1.5 min-w-0">
+          <span class="truncate min-w-0 font-420">
+            {{ assignedTeamName }}
+          </span>
+          <Icon
+            :icon="
+              openTeamsList ? 'i-lucide-chevron-up' : 'i-lucide-chevron-down'
+            "
+            class="size-4 text-n-slate-11 flex-shrink-0"
+          />
+        </div>
+      </Button>
+      <DropdownMenu
+        v-if="openTeamsList"
+        ref="dropdownRef"
+        :menu-items="teamMenuItems"
+        show-search
+        :thumbnail-size="16"
+        :rounded-thumbnail="false"
+        :search-placeholder="
+          $t('AGENT_MGMT.MULTI_SELECTOR.SEARCH.PLACEHOLDER.TEAM')
+        "
+        class="z-[100] w-52 overflow-y-auto max-h-60"
+        :class="positionClasses"
+        @action="handleTeamAction"
+      >
+        <template #trailing-icon="{ item }">
+          <Icon
+            v-if="item.isSelected"
+            icon="i-lucide-check"
+            class="size-4 text-n-blue-11 flex-shrink-0"
+          />
+        </template>
+      </DropdownMenu>
+    </div>
+  </div>
+</template>
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/contact/ContactInfo.vue b/app/javascript/dashboard/routes/dashboard/conversation/contact/ContactInfo.vue
index d1c43b3f2..de32fa370 100644
--- a/app/javascript/dashboard/routes/dashboard/conversation/contact/ContactInfo.vue
+++ b/app/javascript/dashboard/routes/dashboard/conversation/contact/ContactInfo.vue
@@ -1,11 +1,15 @@
-<script>
-import { mapGetters } from 'vuex';
+<script setup>
+import { computed, watch } from 'vue';
+import { useToggle } from '@vueuse/core';
+import { useI18n } from 'vue-i18n';
+import { useRoute, useRouter } from 'vue-router';
+import { useMapGetter, useStore } from 'dashboard/composables/store';
 import { useAlert } from 'dashboard/composables';
 import { dynamicTime } from 'shared/helpers/timeHelper';
 import { useAdmin } from 'dashboard/composables/useAdmin';
 import ContactInfoRow from './ContactInfoRow.vue';
 import Avatar from 'next/avatar/Avatar.vue';
-import SocialIcons from './SocialIcons.vue';
+import Icon from 'next/icon/Icon.vue';
 import EditContact from './EditContact.vue';
 import ContactMergeModal from 'dashboard/modules/contact/ContactMergeModal.vue';
 import ComposeConversation from 'dashboard/components-next/NewConversation/ComposeConversation.vue';
@@ -17,253 +21,220 @@ import {
   isAConversationRoute,
   isAInboxViewRoute,
   getConversationDashboardRoute,
-} from '../../../../helper/routeHelpers';
+} from 'dashboard/helper/routeHelpers';
 import { emitter } from 'shared/helpers/mitt';
 
-export default {
-  components: {
-    NextButton,
-    ContactInfoRow,
-    EditContact,
-    Avatar,
-    ComposeConversation,
-    SocialIcons,
-    ContactMergeModal,
-    VoiceCallButton,
+const props = defineProps({
+  contact: {
+    type: Object,
+    default: () => ({}),
   },
-  props: {
-    contact: {
-      type: Object,
-      default: () => ({}),
-    },
-    showAvatar: {
-      type: Boolean,
-      default: true,
-    },
+  showAvatar: {
+    type: Boolean,
+    default: true,
   },
-  emits: ['panelClose'],
-  setup() {
-    const { isAdmin } = useAdmin();
-    return {
-      isAdmin,
-    };
-  },
-  data() {
-    return {
-      showEditModal: false,
-      showMergeModal: false,
-      showDeleteModal: false,
-    };
-  },
-  computed: {
-    ...mapGetters({ uiFlags: 'contacts/getUIFlags' }),
-    contactProfileLink() {
-      return `/app/accounts/${this.$route.params.accountId}/contacts/${this.contact.id}`;
-    },
-    additionalAttributes() {
-      return this.contact.additional_attributes || {};
-    },
-    location() {
-      const {
-        country = '',
-        city = '',
-        country_code: countryCode,
-      } = this.additionalAttributes;
-      const cityAndCountry = [city, country].filter(item => !!item).join(', ');
+});
 
-      if (!cityAndCountry) {
-        return '';
-      }
-      return this.findCountryFlag(countryCode, cityAndCountry);
-    },
-    socialProfiles() {
-      const {
-        social_profiles: socialProfiles,
-        screen_name: twitterScreenName,
-        social_telegram_user_name: telegramUsername,
-      } = this.additionalAttributes;
-      return {
-        twitter: twitterScreenName,
-        telegram: telegramUsername,
-        ...(socialProfiles || {}),
-      };
-    },
-    // Delete Modal
-    confirmDeleteMessage() {
-      return ` ${this.contact.name}?`;
-    },
-  },
-  watch: {
-    'contact.id': {
-      handler(id) {
-        this.$store.dispatch('contacts/fetchContactableInbox', id);
-      },
-      immediate: true,
-    },
-  },
-  methods: {
-    dynamicTime,
-    toggleEditModal() {
-      this.showEditModal = !this.showEditModal;
-    },
-    openComposeConversationModal(toggleFn) {
-      toggleFn();
-      // Flag to prevent triggering drag n drop,
-      // When compose modal is active
-      emitter.emit(BUS_EVENTS.NEW_CONVERSATION_MODAL, true);
-    },
-    closeComposeConversationModal() {
-      // Flag to enable drag n drop,
-      // When compose modal is closed
-      emitter.emit(BUS_EVENTS.NEW_CONVERSATION_MODAL, false);
-    },
-    toggleDeleteModal() {
-      this.showDeleteModal = !this.showDeleteModal;
-    },
-    confirmDeletion() {
-      this.deleteContact(this.contact);
-      this.closeDelete();
-    },
-    closeDelete() {
-      this.showDeleteModal = false;
-      this.showEditModal = false;
-    },
-    findCountryFlag(countryCode, cityAndCountry) {
-      try {
-        if (!countryCode) {
-          return `${cityAndCountry} 🌎`;
-        }
+const emit = defineEmits(['panelClose']);
 
-        const code = countryCode?.toLowerCase();
-        return `${cityAndCountry} <span class="fi fi-${code} size-3.5"></span>`;
-      } catch (error) {
-        return '';
-      }
-    },
-    async deleteContact({ id }) {
-      try {
-        await this.$store.dispatch('contacts/delete', id);
-        this.$emit('panelClose');
-        useAlert(this.$t('DELETE_CONTACT.API.SUCCESS_MESSAGE'));
+const route = useRoute();
+const router = useRouter();
+const store = useStore();
+const { t } = useI18n();
+const { isAdmin } = useAdmin();
 
-        if (isAConversationRoute(this.$route.name)) {
-          this.$router.push({
-            name: getConversationDashboardRoute(this.$route.name),
-          });
-        } else if (isAInboxViewRoute(this.$route.name)) {
-          this.$router.push({
-            name: 'inbox_view',
-          });
-        } else if (this.$route.name !== 'contacts_dashboard') {
-          this.$router.push({
-            name: 'contacts_dashboard',
-          });
-        }
-      } catch (error) {
-        useAlert(
-          error.message
-            ? error.message
-            : this.$t('DELETE_CONTACT.API.ERROR_MESSAGE')
-        );
-      }
-    },
-    closeMergeModal() {
-      this.showMergeModal = false;
-    },
-    openMergeModal() {
-      this.showMergeModal = true;
-    },
-  },
+const [showEditModal, toggleEditModal] = useToggle(false);
+const [showMergeModal, toggleMergeModal] = useToggle(false);
+const [showDeleteModal, toggleDeleteModal] = useToggle(false);
+
+const uiFlags = useMapGetter('contacts/getUIFlags');
+
+const contactProfileLink = computed(
+  () => `/app/accounts/${route.params.accountId}/contacts/${props.contact.id}`
+);
+
+const additionalAttributes = computed(
+  () => props.contact.additional_attributes || {}
+);
+
+const findCountryFlag = (countryCode, cityAndCountry) => {
+  try {
+    if (!countryCode) {
+      return `${cityAndCountry} 🌎`;
+    }
+
+    const code = countryCode?.toLowerCase();
+    return `${cityAndCountry} <span class="fi fi-${code} size-3.5"></span>`;
+  } catch (error) {
+    return '';
+  }
+};
+
+const deleteContact = async ({ id }) => {
+  try {
+    await store.dispatch('contacts/delete', id);
+    emit('panelClose');
+    useAlert(t('DELETE_CONTACT.API.SUCCESS_MESSAGE'));
+
+    if (isAConversationRoute(route.name)) {
+      router.push({
+        name: getConversationDashboardRoute(route.name),
+      });
+    } else if (isAInboxViewRoute(route.name)) {
+      router.push({
+        name: 'inbox_view',
+      });
+    } else if (route.name !== 'contacts_dashboard') {
+      router.push({
+        name: 'contacts_dashboard',
+      });
+    }
+  } catch (error) {
+    useAlert(
+      error.message ? error.message : t('DELETE_CONTACT.API.ERROR_MESSAGE')
+    );
+  }
+};
+
+const location = computed(() => {
+  const {
+    country = '',
+    city = '',
+    country_code: countryCode,
+  } = additionalAttributes.value;
+  const cityAndCountry = [city, country].filter(item => !!item).join(', ');
+
+  if (!cityAndCountry) {
+    return '';
+  }
+  return findCountryFlag(countryCode, cityAndCountry);
+});
+
+watch(
+  () => props.contact.id,
+  id => store.dispatch('contacts/fetchContactableInbox', id),
+  { immediate: true }
+);
+
+const openComposeConversationModal = toggleFn => {
+  toggleFn();
+  // Flag to prevent triggering drag n drop,
+  // When compose modal is active
+  emitter.emit(BUS_EVENTS.NEW_CONVERSATION_MODAL, true);
+};
+
+const closeComposeConversationModal = () => {
+  // Flag to enable drag n drop,
+  // When compose modal is closed
+  emitter.emit(BUS_EVENTS.NEW_CONVERSATION_MODAL, false);
+};
+
+const closeDelete = () => {
+  toggleDeleteModal(false);
+  toggleEditModal(false);
+};
+
+const confirmDeletion = () => {
+  deleteContact(props.contact);
+  closeDelete();
+};
+
+const closeMergeModal = () => {
+  toggleMergeModal(false);
+};
+
+const openMergeModal = () => {
+  toggleMergeModal(true);
 };
 </script>
 
 <template>
-  <div class="relative items-center w-full p-4">
-    <div class="flex flex-col w-full gap-2 text-left rtl:text-right">
-      <div class="flex flex-row justify-between">
+  <div class="relative items-center w-full px-4 pb-4 pt-3">
+    <div class="flex flex-col w-full gap-3 text-start">
+      <div class="flex flex-row gap-4 md:gap-8">
         <Avatar
           v-if="showAvatar"
           :src="contact.thumbnail"
           :name="contact.name"
           :status="contact.availability_status"
-          :size="48"
+          :size="64"
           hide-offline-status
-          rounded-full
         />
-      </div>
-
-      <div class="flex flex-col items-start gap-1.5 min-w-0 w-full">
-        <div v-if="showAvatar" class="flex items-center w-full min-w-0 gap-3">
-          <h3
-            class="flex-shrink max-w-full min-w-0 my-0 text-base capitalize break-words text-n-slate-12"
-          >
-            {{ contact.name }}
-          </h3>
-          <div class="flex flex-row items-center gap-2">
-            <span
-              v-if="contact.created_at"
-              v-tooltip.left="
-                `${$t('CONTACT_PANEL.CREATED_AT_LABEL')} ${dynamicTime(
-                  contact.created_at
-                )}`
-              "
-              class="i-lucide-info text-sm text-n-slate-10"
-            />
+        <div
+          v-if="showAvatar"
+          class="flex flex-col justify-center min-w-0 flex-1"
+        >
+          <div class="flex items-center gap-1">
+            <h3
+              :title="contact.name"
+              class="flex-shrink font-medium max-w-full min-w-0 my-0 text-base capitalize break-words text-n-slate-12 line-clamp-2"
+            >
+              {{ contact.name }}
+            </h3>
+            <div class="w-px h-2 bg-n-strong rounded-md ltr:ml-1 rtl:mr-1" />
             <a
               :href="contactProfileLink"
               target="_blank"
               rel="noopener nofollow noreferrer"
-              class="leading-3"
+              class="flex-shrink-0 flex items-center"
             >
-              <span class="i-lucide-external-link text-sm text-n-slate-10" />
+              <Icon
+                icon="i-lucide-arrow-up-right"
+                class="size-4 text-n-slate-10 hover:text-n-slate-12 transition-colors"
+              />
             </a>
           </div>
+          <p
+            v-if="contact"
+            class="text-sm text-n-slate-11 font-420 m-0 truncate"
+          >
+            {{ contact.email || contact.phone_number || '---' }}
+          </p>
         </div>
+      </div>
 
-        <p v-if="additionalAttributes.description" class="break-words mb-0.5">
+      <div class="flex flex-col items-start gap-3 min-w-0 w-full">
+        <p
+          v-if="additionalAttributes.description"
+          class="break-words text-sm text-n-slate-11 font-420 mb-0"
+        >
           {{ additionalAttributes.description }}
         </p>
-        <div class="flex flex-col items-start w-full gap-2">
+        <div class="flex flex-col items-start w-full">
           <ContactInfoRow
             :href="contact.email ? `mailto:${contact.email}` : ''"
             :value="contact.email"
-            icon="mail"
-            emoji="✉️"
-            :title="$t('CONTACT_PANEL.EMAIL_ADDRESS')"
+            :title="t('CONTACT_PANEL.EMAIL_ADDRESS')"
             show-copy
           />
+          <ContactInfoRow
+            :value="additionalAttributes.company_name"
+            :title="t('CONTACT_PANEL.COMPANY')"
+          />
           <ContactInfoRow
             :href="contact.phone_number ? `tel:${contact.phone_number}` : ''"
             :value="contact.phone_number"
-            icon="call"
-            emoji="📞"
-            :title="$t('CONTACT_PANEL.PHONE_NUMBER')"
+            :title="t('CONTACT_PANEL.PHONE_NUMBER')"
             show-copy
           />
           <ContactInfoRow
             v-if="contact.identifier"
             :value="contact.identifier"
-            icon="contact-identify"
-            emoji="🪪"
-            :title="$t('CONTACT_PANEL.IDENTIFIER')"
-          />
-          <ContactInfoRow
-            :value="additionalAttributes.company_name"
-            icon="building-bank"
-            emoji="🏢"
-            :title="$t('CONTACT_PANEL.COMPANY')"
+            :title="t('CONTACT_PANEL.IDENTIFIER')"
           />
           <ContactInfoRow
             v-if="location || additionalAttributes.location"
             :value="location || additionalAttributes.location"
-            icon="map"
-            emoji="🌍"
-            :title="$t('CONTACT_PANEL.LOCATION')"
+            :title="t('CONTACT_PANEL.LOCATION')"
+          />
+          <ContactInfoRow
+            v-if="contact.created_at"
+            :value="dynamicTime(contact.created_at)"
+            :title="t('CONTACT_PANEL.CREATED_AT_LABEL')"
           />
-          <SocialIcons :social-profiles="socialProfiles" />
         </div>
       </div>
-      <div class="flex items-center w-full mt-0.5 gap-2">
+      <div class="flex items-center w-full mb-1 gap-3">
         <ComposeConversation
           :contact-id="String(contact.id)"
           is-modal
@@ -271,11 +242,10 @@ export default {
         >
           <template #trigger="{ toggle }">
             <NextButton
-              v-tooltip.top-end="$t('CONTACT_PANEL.NEW_MESSAGE')"
-              icon="i-ph-chat-circle-dots"
+              :label="t('CONTACT_PANEL.BUTTON_LABEL.NEW_MESSAGE')"
               slate
-              faded
               sm
+              class="!px-2"
               @click="openComposeConversationModal(toggle)"
             />
           </template>
@@ -283,46 +253,42 @@ export default {
         <VoiceCallButton
           :phone="contact.phone_number"
           :contact-id="contact.id"
-          icon="i-ri-phone-fill"
           size="sm"
-          :tooltip-label="$t('CONTACT_PANEL.CALL')"
+          :label="t('CONTACT_PANEL.BUTTON_LABEL.CALL')"
           slate
-          faded
+          class="!px-2"
         />
         <NextButton
-          v-tooltip.top-end="$t('EDIT_CONTACT.BUTTON_LABEL')"
-          icon="i-ph-pencil-simple"
+          :label="t('CONTACT_PANEL.BUTTON_LABEL.EDIT')"
           slate
-          faded
           sm
-          @click="toggleEditModal"
+          class="!px-2"
+          @click="() => toggleEditModal()"
         />
+
         <NextButton
-          v-tooltip.top-end="$t('CONTACT_PANEL.MERGE_CONTACT')"
-          icon="i-ph-arrows-merge"
+          :label="t('CONTACT_PANEL.BUTTON_LABEL.MERGE')"
           slate
-          faded
           sm
+          class="!px-2"
           :disabled="uiFlags.isMerging"
           @click="openMergeModal"
         />
         <NextButton
           v-if="isAdmin"
-          v-tooltip.top-end="$t('DELETE_CONTACT.BUTTON_LABEL')"
-          icon="i-ph-trash"
+          :label="t('CONTACT_PANEL.BUTTON_LABEL.DELETE')"
           slate
-          faded
           sm
-          ruby
+          class="!px-2"
           :disabled="uiFlags.isDeleting"
-          @click="toggleDeleteModal"
+          @click="() => toggleDeleteModal()"
         />
       </div>
       <EditContact
         v-if="showEditModal"
         :show="showEditModal"
         :contact="contact"
-        @cancel="toggleEditModal"
+        @cancel="() => toggleEditModal()"
       />
       <ContactMergeModal
         v-if="showMergeModal"
@@ -336,11 +302,11 @@ export default {
       v-model:show="showDeleteModal"
       :on-close="closeDelete"
       :on-confirm="confirmDeletion"
-      :title="$t('DELETE_CONTACT.CONFIRM.TITLE')"
-      :message="$t('DELETE_CONTACT.CONFIRM.MESSAGE')"
-      :message-value="confirmDeleteMessage"
-      :confirm-text="$t('DELETE_CONTACT.CONFIRM.YES')"
-      :reject-text="$t('DELETE_CONTACT.CONFIRM.NO')"
+      :title="t('DELETE_CONTACT.CONFIRM.TITLE')"
+      :message="t('DELETE_CONTACT.CONFIRM.MESSAGE')"
+      :message-value="contact?.name || ''"
+      :confirm-text="t('DELETE_CONTACT.CONFIRM.YES')"
+      :reject-text="t('DELETE_CONTACT.CONFIRM.NO')"
     />
   </div>
 </template>
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/contact/ContactInfoRow.vue b/app/javascript/dashboard/routes/dashboard/conversation/contact/ContactInfoRow.vue
index b388e0d70..35d103a85 100644
--- a/app/javascript/dashboard/routes/dashboard/conversation/contact/ContactInfoRow.vue
+++ b/app/javascript/dashboard/routes/dashboard/conversation/contact/ContactInfoRow.vue
@@ -1,95 +1,76 @@
-<script>
+<script setup>
+import { useI18n } from 'vue-i18n';
 import { useAlert } from 'dashboard/composables';
-import EmojiOrIcon from 'shared/components/EmojiOrIcon.vue';
 import { copyTextToClipboard } from 'shared/helpers/clipboard';
 import NextButton from 'dashboard/components-next/button/Button.vue';
 
-export default {
-  components: {
-    EmojiOrIcon,
-    NextButton,
+const props = defineProps({
+  href: {
+    type: String,
+    default: '',
   },
-  props: {
-    href: {
-      type: String,
-      default: '',
-    },
-    icon: {
-      type: String,
-      required: true,
-    },
-    emoji: {
-      type: String,
-      required: true,
-    },
-    value: {
-      type: String,
-      default: '',
-    },
-    showCopy: {
-      type: Boolean,
-      default: false,
-    },
+  title: {
+    type: String,
+    required: true,
   },
-  methods: {
-    async onCopy(e) {
-      e.preventDefault();
-      await copyTextToClipboard(this.value);
-      useAlert(this.$t('CONTACT_PANEL.COPY_SUCCESSFUL'));
-    },
+  value: {
+    type: String,
+    default: '',
   },
+  showCopy: {
+    type: Boolean,
+    default: false,
+  },
+});
+
+const { t } = useI18n();
+
+const onCopy = async e => {
+  e.preventDefault();
+  await copyTextToClipboard(props.value);
+  useAlert(t('CONTACT_PANEL.COPY_SUCCESSFUL'));
 };
 </script>
 
 <template>
-  <div class="w-full h-5 ltr:-ml-1 rtl:-mr-1">
-    <a
-      v-if="href"
-      :href="href"
-      class="flex items-center gap-2 text-n-slate-11 hover:underline"
-    >
-      <EmojiOrIcon
-        :icon="icon"
-        :emoji="emoji"
-        icon-size="14"
-        class="flex-shrink-0 ltr:ml-1 rtl:mr-1"
-      />
-      <span
-        v-if="value"
-        class="overflow-hidden text-sm whitespace-nowrap text-ellipsis"
+  <div class="grid grid-cols-[30%_1fr] gap-4 w-full items-center h-9">
+    <span class="text-sm font-420 text-n-slate-11 truncate whitespace-nowrap">
+      {{ title }}
+    </span>
+
+    <div class="min-w-0 flex items-center gap-1">
+      <a
+        v-if="href"
+        :href="href"
+        class="hover:underline min-w-0 truncate"
         :title="value"
       >
-        {{ value }}
-      </span>
-      <span v-else class="text-sm text-n-slate-11">
-        {{ $t('CONTACT_PANEL.NOT_AVAILABLE') }}
-      </span>
+        <span v-if="value" class="text-sm font-420 text-n-slate-12">
+          {{ value }}
+        </span>
+        <span v-else class="text-sm text-n-slate-10">
+          {{ '---' }}
+        </span>
+      </a>
+
+      <div v-else class="text-n-slate-12 min-w-0 truncate">
+        <span
+          v-if="value"
+          v-dompurify-html="value"
+          class="text-sm font-420 text-n-slate-12 [&>span]:ltr:ml-1.5 [&>span]:rtl:mr-1.5"
+        />
+        <span v-else class="text-sm text-n-slate-10">{{ '---' }}</span>
+      </div>
+
       <NextButton
-        v-if="showCopy"
+        v-if="showCopy && value"
         ghost
         xs
         slate
-        class="ltr:-ml-1 rtl:-mr-1"
         icon="i-lucide-clipboard"
+        class="flex-shrink-0"
         @click="onCopy"
       />
-    </a>
-
-    <div v-else class="flex items-center gap-2 text-n-slate-11">
-      <EmojiOrIcon
-        :icon="icon"
-        :emoji="emoji"
-        icon-size="14"
-        class="flex-shrink-0 ltr:ml-1 rtl:mr-1"
-      />
-      <span
-        v-if="value"
-        v-dompurify-html="value"
-        class="overflow-hidden text-sm whitespace-nowrap text-ellipsis"
-      />
-      <span v-else class="text-sm text-n-slate-11">
-        {{ $t('CONTACT_PANEL.NOT_AVAILABLE') }}
-      </span>
     </div>
   </div>
 </template>
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/contact/ContactNotes.vue b/app/javascript/dashboard/routes/dashboard/conversation/contact/ContactNotes.vue
index c828c60ef..73cdc48c2 100644
--- a/app/javascript/dashboard/routes/dashboard/conversation/contact/ContactNotes.vue
+++ b/app/javascript/dashboard/routes/dashboard/conversation/contact/ContactNotes.vue
@@ -8,6 +8,7 @@ import Editor from 'dashboard/components-next/Editor/Editor.vue';
 import NextButton from 'dashboard/components-next/button/Button.vue';
 import ContactNoteItem from 'next/Contacts/ContactsSidebar/components/ContactNoteItem.vue';
 import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
+import SidePanelEmptyState from 'dashboard/routes/dashboard/conversation/SidePanelEmptyState.vue';
 
 const props = defineProps({
   contactId: { type: [String, Number], required: true },
@@ -98,10 +99,10 @@ watch(
 
 <template>
   <div>
-    <div class="px-4 pt-3 pb-2">
+    <div class="px-3 pt-3 pb-2">
       <NextButton
-        ghost
-        xs
+        sm
+        slate
         icon="i-lucide-plus"
         :label="$t('CONTACTS_LAYOUT.SIDEBAR.NOTES.ADD_NOTE')"
         :disabled="!contactId || isFetchingNotes"
@@ -117,12 +118,12 @@ watch(
     </div>
     <div
       v-else-if="notes.length"
-      class="flex flex-col max-h-[300px] overflow-y-auto"
+      class="flex flex-col px-3 max-h-[300px] overflow-y-auto"
     >
       <ContactNoteItem
         v-for="note in notes"
         :key="note.id"
-        class="py-4 last-of-type:border-b-0 px-4"
+        class="pb-3 last-of-type:border-b-0 !border-0"
         :note="note"
         :written-by="getWrittenBy(note)"
         allow-delete
@@ -130,9 +131,11 @@ watch(
         @delete="onDelete"
       />
     </div>
-    <p v-else class="px-6 py-6 text-sm leading-6 text-center text-n-slate-11">
-      {{ t('CONTACTS_LAYOUT.SIDEBAR.NOTES.CONVERSATION_EMPTY_STATE') }}
-    </p>
+    <div v-else class="mt-2 px-3">
+      <SidePanelEmptyState
+        :message="t('CONTACTS_LAYOUT.SIDEBAR.NOTES.CONVERSATION_EMPTY_STATE')"
+      />
+    </div>
 
     <woot-modal
       v-model:show="shouldShowCreateModal"
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/customAttributes/CustomAttributes.vue b/app/javascript/dashboard/routes/dashboard/conversation/customAttributes/CustomAttributes.vue
index d763e3d20..f8a326c68 100644
--- a/app/javascript/dashboard/routes/dashboard/conversation/customAttributes/CustomAttributes.vue
+++ b/app/javascript/dashboard/routes/dashboard/conversation/customAttributes/CustomAttributes.vue
@@ -7,9 +7,14 @@ import { useStore, useStoreGetters } from 'dashboard/composables/store';
 import { useAlert } from 'dashboard/composables';
 import { useI18n } from 'vue-i18n';
 import { useUISettings } from 'dashboard/composables/useUISettings';
-import { copyTextToClipboard } from 'shared/helpers/clipboard';
-import CustomAttribute from 'dashboard/components/CustomAttribute.vue';
 import NextButton from 'dashboard/components-next/button/Button.vue';
+import HelperTextPopup from 'dashboard/components/ui/HelperTextPopup.vue';
+
+import ListAttribute from 'dashboard/components-next/CustomAttributes/ListAttribute.vue';
+import CheckboxAttribute from 'dashboard/components-next/CustomAttributes/CheckboxAttribute.vue';
+import DateAttribute from 'dashboard/components-next/CustomAttributes/DateAttribute.vue';
+import OtherAttribute from 'dashboard/components-next/CustomAttributes/OtherAttribute.vue';
+import SidePanelEmptyState from 'dashboard/routes/dashboard/conversation/SidePanelEmptyState.vue';
 
 const props = defineProps({
   attributeType: {
@@ -25,11 +30,9 @@ const props = defineProps({
     type: String,
     default: '',
   },
-  // Combine static elements with custom attributes components
-  // To allow for custom ordering
-  staticElements: {
-    type: Array,
-    default: () => [],
+  showTitle: {
+    type: Boolean,
+    default: false,
   },
 });
 
@@ -82,110 +85,84 @@ const filteredCustomAttributes = computed(() =>
     );
 
     return {
-      ...attribute,
+      id: attribute.id,
       type: 'custom_attribute',
       key: attribute.attribute_key,
+      attributeKey: attribute.attribute_key,
+      attributeDisplayName: attribute.attribute_display_name,
+      attributeDisplayType: attribute.attribute_display_type,
+      attributeValues: attribute.attribute_values,
+      attributeDescription: attribute.attribute_description,
+      regexPattern: attribute.regex_pattern,
+      regexCue: attribute.regex_cue,
       // Set value from customAttributes if it exists, otherwise use ''
       value: hasValue ? customAttributes.value[attribute.attribute_key] : '',
     };
   })
 );
 
-// Order key name for UI settings
+const componentMap = {
+  list: ListAttribute,
+  checkbox: CheckboxAttribute,
+  date: DateAttribute,
+  default: OtherAttribute,
+};
+
+const getAttributeComponent = attributeType =>
+  componentMap[attributeType] || componentMap.default;
+
 const orderKey = computed(
   () => `conversation_elements_order_${props.attributeFrom}`
 );
 
-const combinedElements = computed(() => {
-  // Get saved order from UI settings
+const orderedCustomAttributes = computed(() => {
   const savedOrder = uiSettings.value[orderKey.value] ?? [];
-  const allElements = [
-    ...props.staticElements,
-    ...filteredCustomAttributes.value,
-  ];
+  if (!savedOrder.length) return filteredCustomAttributes.value;
 
-  // If no saved order exists, return in default order
-  if (!savedOrder.length) return allElements;
-
-  return allElements.sort((a, b) => {
-    // Find positions of elements in saved order
-    const aPosition = savedOrder.indexOf(a.key);
-    const bPosition = savedOrder.indexOf(b.key);
-
-    // Handle cases where elements are not in saved order:
-    // - New elements (not in saved order) go to the end
-    // - If both elements are new, maintain their relative order
-    if (aPosition === -1 && bPosition === -1) return 0;
-    if (aPosition === -1) return 1;
-    if (bPosition === -1) return -1;
-
-    return aPosition - bPosition;
+  return [...filteredCustomAttributes.value].sort((a, b) => {
+    const aPos = savedOrder.indexOf(a.key);
+    const bPos = savedOrder.indexOf(b.key);
+    // Both new: maintain relative order, new items go to end, otherwise sort by saved position
+    if (aPos === -1 && bPos === -1) return 0;
+    if (aPos === -1) return 1;
+    if (bPos === -1) return -1;
+    return aPos - bPos;
   });
 });
 
-const displayedElements = computed(() => {
-  if (showAllAttributes.value || combinedElements.value.length <= 5) {
-    return combinedElements.value;
-  }
+const displayedCustomAttributes = computed(() =>
+  showAllAttributes.value || orderedCustomAttributes.value.length <= 5
+    ? orderedCustomAttributes.value
+    : orderedCustomAttributes.value.slice(0, 5)
+);
 
-  // Show first 5 elements in the order they appear
-  return combinedElements.value.slice(0, 5);
+const localOrder = ref([]);
+
+const draggableList = computed({
+  get() {
+    const saved = uiSettings.value[orderKey.value] ?? [];
+    if (localOrder.value.length && saved.length) {
+      return localOrder.value;
+    }
+    return displayedCustomAttributes.value;
+  },
+  set(newOrder) {
+    localOrder.value = newOrder;
+  },
 });
 
-// Reorder elements with static elements position preserved
-// There is case where all the static elements will not be available (API, Email channels, etc).
-// In that case, we need to preserve the order of the static elements and
-// insert them in the correct position.
-const reorderElementsWithStaticPreservation = (
-  savedOrder = [],
-  currentOrder = []
-) => {
-  const finalOrder = [...currentOrder];
-  const visibleKeys = new Set(currentOrder);
-
-  // Process hidden static elements from saved order
-  savedOrder
-    // Find static elements that aren't currently visible
-    .filter(key => key.startsWith('static-') && !visibleKeys.has(key))
-    .forEach(staticKey => {
-      // Find next visible element after this static element in saved order
-      const nextVisible = savedOrder
-        .slice(savedOrder.indexOf(staticKey))
-        .find(key => visibleKeys.has(key));
-
-      // If next visible element found, insert before it; otherwise add to end
-      if (nextVisible) {
-        finalOrder.splice(finalOrder.indexOf(nextVisible), 0, staticKey);
-      } else {
-        finalOrder.push(staticKey);
-      }
-    });
-
-  return finalOrder;
-};
-
 const onDragEnd = () => {
   dragging.value = false;
-  // Get the saved and current saved order
-  const savedOrder = uiSettings.value[orderKey.value] ?? [];
-  const currentOrder = combinedElements.value.map(({ key }) => key);
-
-  const finalOrder = reorderElementsWithStaticPreservation(
-    savedOrder,
-    currentOrder
-  );
-
   updateUISettings({
-    [orderKey.value]: finalOrder,
+    [orderKey.value]: localOrder.value.map(({ key }) => key),
   });
+  localOrder.value = [];
 };
 
 const initializeSettings = () => {
-  const currentOrder = uiSettings.value[orderKey.value];
-  if (!currentOrder) {
-    const initialOrder = combinedElements.value.map(element => element.key);
+  if (!uiSettings.value[orderKey.value]) {
     updateUISettings({
-      [orderKey.value]: initialOrder,
+      [orderKey.value]: orderedCustomAttributes.value.map(({ key }) => key),
     });
   }
 
@@ -209,7 +186,7 @@ const onUpdate = async (key, value) => {
         customAttributes: updatedAttributes,
       });
     } else {
-      store.dispatch('contacts/update', {
+      await store.dispatch('contacts/update', {
         id: props.contactId,
         customAttributes: updatedAttributes,
       });
@@ -231,7 +208,7 @@ const onDelete = async key => {
         customAttributes: updatedAttributes,
       });
     } else {
-      store.dispatch('contacts/deleteCustomAttributes', {
+      await store.dispatch('contacts/deleteCustomAttributes', {
         id: props.contactId,
         customAttributes: [key],
       });
@@ -244,89 +221,89 @@ const onDelete = async key => {
   }
 };
 
-const onCopy = async attributeValue => {
-  await copyTextToClipboard(attributeValue);
-  useAlert(t('CUSTOM_ATTRIBUTES.COPY_SUCCESSFUL'));
-};
-
 onMounted(() => {
   initializeSettings();
 });
-
-const evenClass = [
-  '[&>*:nth-child(odd)]:!bg-n-surface-1 [&>*:nth-child(even)]:!bg-n-slate-1',
-  'dark:[&>*:nth-child(odd)]:!bg-n-surface-2 dark:[&>*:nth-child(even)]:!bg-n-surface-1',
-];
 </script>
 
 <template>
-  <div class="conversation--details">
+  <div
+    v-if="displayedCustomAttributes.length > 0"
+    :class="{ 'mt-2': !showTitle }"
+  >
+    <div v-if="showTitle" class="py-4 flex items-center gap-2">
+      <h3 class="text-xs font-medium uppercase text-n-slate-10">
+        {{ $t('CUSTOM_ATTRIBUTES.TITLE') }}
+      </h3>
+      <div class="flex-1 border-b border-dashed border-n-strong" />
+    </div>
+
     <Draggable
-      :list="displayedElements"
+      v-model="draggableList"
       :disabled="!showAllAttributes"
       animation="200"
       ghost-class="ghost"
       handle=".drag-handle"
       item-key="key"
-      class="last:rounded-b-lg"
-      :class="evenClass"
+      class="mb-1"
       @start="dragging = true"
       @end="onDragEnd"
     >
       <template #item="{ element }">
         <div
-          class="drag-handle relative border-b border-n-weak/50 dark:border-n-weak/90"
+          class="drag-handle relative"
           :class="{
             'cursor-grab': showAllAttributes,
-            'last:border-transparent dark:last:border-transparent':
-              combinedElements.length <= 5,
           }"
         >
-          <template v-if="element.type === 'static_attribute'">
-            <slot name="staticItem" :element="element" />
-          </template>
+          <div
+            class="grid grid-cols-[140px,1fr] group/attribute items-center w-full gap-2 min-h-10"
+          >
+            <div class="flex items-center gap-1.5 min-w-0">
+              <HelperTextPopup
+                v-if="element.attributeDescription"
+                :message="element.attributeDescription"
+              />
+              <span class="text-sm font-420 truncate text-n-slate-12">
+                {{ element.attributeDisplayName }}
+              </span>
+            </div>
 
-          <template v-else>
-            <CustomAttribute
-              :key="element.id"
-              :attribute-key="element.attribute_key"
-              :attribute-type="element.attribute_display_type"
-              :values="element.attribute_values"
-              :label="element.attribute_display_name"
-              :description="element.attribute_description"
-              :value="element.value"
-              show-actions
-              :attribute-regex="element.regex_pattern"
-              :regex-cue="element.regex_cue"
-              :contact-id="contactId"
-              @update="onUpdate"
-              @delete="onDelete"
-              @copy="onCopy"
+            <component
+              :is="getAttributeComponent(element.attributeDisplayType)"
+              :attribute="element"
+              is-editing-view
+              @update="value => onUpdate(element.attributeKey, value)"
+              @delete="onDelete(element.attributeKey)"
             />
-          </template>
+          </div>
         </div>
       </template>
     </Draggable>
 
-    <p
-      v-if="!displayedElements.length && emptyStateMessage"
-      class="p-3 text-center"
+    <!-- Show more and show less buttons -->
+    <div
+      v-if="orderedCustomAttributes.length > 5"
+      class="flex items-center h-10"
     >
-      {{ emptyStateMessage }}
-    </p>
-    <!-- Show more and show less buttons show it if the combinedElements length is greater than 5 -->
-    <div v-if="combinedElements.length > 5" class="flex items-center px-2 py-2">
       <NextButton
-        ghost
-        xs
+        link
+        sm
         :icon="
           showAllAttributes ? 'i-lucide-chevron-up' : 'i-lucide-chevron-down'
         "
         :label="toggleButtonText"
+        class="!text-n-slate-11 hover:!text-n-slate-12 hover:!no-underline !py-2"
         @click="onClickToggle"
       />
     </div>
   </div>
+
+  <!-- Empty state -->
+  <SidePanelEmptyState
+    v-if="!displayedCustomAttributes.length && emptyStateMessage"
+    :message="emptyStateMessage"
+  />
 </template>
 
 <style lang="scss" scoped>
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/labels/LabelBox.vue b/app/javascript/dashboard/routes/dashboard/conversation/labels/LabelBox.vue
deleted file mode 100644
index e129852b2..000000000
--- a/app/javascript/dashboard/routes/dashboard/conversation/labels/LabelBox.vue
+++ /dev/null
@@ -1,139 +0,0 @@
-<script>
-import { ref } from 'vue';
-import { mapGetters } from 'vuex';
-import { useAdmin } from 'dashboard/composables/useAdmin';
-import { useConversationLabels } from 'dashboard/composables/useConversationLabels';
-import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
-import Spinner from 'shared/components/Spinner.vue';
-import LabelDropdown from 'shared/components/ui/label/LabelDropdown.vue';
-import AddLabel from 'shared/components/ui/dropdown/AddLabel.vue';
-
-export default {
-  components: {
-    Spinner,
-    LabelDropdown,
-    AddLabel,
-  },
-  setup() {
-    const { isAdmin } = useAdmin();
-
-    const {
-      savedLabels,
-      activeLabels,
-      accountLabels,
-      addLabelToConversation,
-      removeLabelFromConversation,
-    } = useConversationLabels();
-
-    const showSearchDropdownLabel = ref(false);
-
-    const toggleLabels = () => {
-      showSearchDropdownLabel.value = !showSearchDropdownLabel.value;
-    };
-
-    const closeDropdownLabel = () => {
-      showSearchDropdownLabel.value = false;
-    };
-
-    const keyboardEvents = {
-      KeyL: {
-        action: e => {
-          e.preventDefault();
-          toggleLabels();
-        },
-      },
-      Escape: {
-        action: () => {
-          if (showSearchDropdownLabel.value) {
-            toggleLabels();
-          }
-        },
-        allowOnFocusedInput: true,
-      },
-    };
-    useKeyboardEvents(keyboardEvents);
-    return {
-      isAdmin,
-      savedLabels,
-      activeLabels,
-      accountLabels,
-      addLabelToConversation,
-      removeLabelFromConversation,
-      showSearchDropdownLabel,
-      closeDropdownLabel,
-      toggleLabels,
-    };
-  },
-  data() {
-    return {
-      selectedLabels: [],
-    };
-  },
-
-  computed: {
-    ...mapGetters({
-      conversationUiFlags: 'conversationLabels/getUIFlags',
-    }),
-  },
-};
-</script>
-
-<template>
-  <div class="sidebar-labels-wrap">
-    <div
-      v-if="!conversationUiFlags.isFetching"
-      class="contact-conversation--list"
-    >
-      <div
-        v-on-clickaway="closeDropdownLabel"
-        class="label-wrap flex flex-wrap"
-        @keyup.esc="closeDropdownLabel"
-      >
-        <AddLabel @add="toggleLabels" />
-        <woot-label
-          v-for="label in activeLabels"
-          :key="label.id"
-          :title="label.title"
-          :description="label.description"
-          show-close
-          :color="label.color"
-          variant="smooth"
-          class="max-w-[calc(100%-0.5rem)]"
-          @remove="removeLabelFromConversation"
-        />
-
-        <div
-          :class="{
-            'block visible': showSearchDropdownLabel,
-            'hidden invisible': !showSearchDropdownLabel,
-          }"
-          class="border rounded-lg bg-n-alpha-3 top-6 backdrop-blur-[100px] absolute w-full shadow-lg border-n-strong dark:border-n-strong p-2 box-border z-[9999]"
-        >
-          <LabelDropdown
-            v-if="showSearchDropdownLabel"
-            :account-labels="accountLabels"
-            :selected-labels="savedLabels"
-            :allow-creation="isAdmin"
-            @add="addLabelToConversation"
-            @remove="removeLabelFromConversation"
-          />
-        </div>
-      </div>
-    </div>
-    <Spinner v-else />
-  </div>
-</template>
-
-<style lang="scss" scoped>
-.sidebar-labels-wrap {
-  margin-bottom: 0;
-}
-.contact-conversation--list {
-  width: 100%;
-
-  .label-wrap {
-    line-height: 1.5rem;
-    position: relative;
-  }
-}
-</style>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/attributes/AddAttribute.vue b/app/javascript/dashboard/routes/dashboard/settings/attributes/AddAttribute.vue
index 006d5cdaf..157354213 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/attributes/AddAttribute.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/attributes/AddAttribute.vue
@@ -153,9 +153,8 @@ export default {
           attribute_display_type: this.attributeType,
           attribute_key: this.attributeKey,
           attribute_values: this.attributeListValues,
-          regex_pattern: this.regexPattern
-            ? new RegExp(this.regexPattern).toString()
-            : null,
+          // Store as plain string - new RegExp().toString() causes double escaping
+          regex_pattern: this.regexPattern || null,
           regex_cue: this.regexCue,
         });
         this.alertMessage = this.$t('ATTRIBUTES_MGMT.ADD.API.SUCCESS_MESSAGE');
diff --git a/app/javascript/dashboard/routes/dashboard/settings/attributes/EditAttribute.vue b/app/javascript/dashboard/routes/dashboard/settings/attributes/EditAttribute.vue
index a25be5b8b..6b7e8923b 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/attributes/EditAttribute.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/attributes/EditAttribute.vue
@@ -151,9 +151,8 @@ export default {
           attribute_description: this.description,
           attribute_display_name: this.displayName,
           attribute_values: this.updatedAttributeListValues,
-          regex_pattern: this.regexPattern
-            ? new RegExp(this.regexPattern).toString()
-            : null,
+          // Store as plain string - new RegExp().toString() causes double escaping
+          regex_pattern: this.regexPattern || null,
           regex_cue: this.regexCue,
         });
         this.alertMessage = this.$t('ATTRIBUTES_MGMT.EDIT.API.SUCCESS_MESSAGE');
diff --git a/app/javascript/shared/components/ui/MultiselectDropdown.vue b/app/javascript/shared/components/ui/MultiselectDropdown.vue
deleted file mode 100644
index ad4158e67..000000000
--- a/app/javascript/shared/components/ui/MultiselectDropdown.vue
+++ /dev/null
@@ -1,122 +0,0 @@
-<script setup>
-import { computed, defineEmits } from 'vue';
-import { OnClickOutside } from '@vueuse/components';
-import { useToggle } from '@vueuse/core';
-
-import Button from 'dashboard/components-next/button/Button.vue';
-import Avatar from 'next/avatar/Avatar.vue';
-import MultiselectDropdownItems from 'shared/components/ui/MultiselectDropdownItems.vue';
-
-const props = defineProps({
-  options: {
-    type: Array,
-    default: () => [],
-  },
-  selectedItem: {
-    type: Object,
-    default: () => ({}),
-  },
-  hasThumbnail: {
-    type: Boolean,
-    default: true,
-  },
-  multiselectorTitle: {
-    type: String,
-    default: '',
-  },
-  multiselectorPlaceholder: {
-    type: String,
-    default: 'None',
-  },
-  noSearchResult: {
-    type: String,
-    default: 'No results found',
-  },
-  inputPlaceholder: {
-    type: String,
-    default: 'Search',
-  },
-});
-
-const emit = defineEmits(['select']);
-const [showSearchDropdown, toggleDropdown] = useToggle(false);
-
-const onCloseDropdown = () => toggleDropdown(false);
-const onClickSelectItem = value => {
-  emit('select', value);
-  onCloseDropdown();
-};
-
-const hasValue = computed(() => {
-  if (props.selectedItem && props.selectedItem.id) {
-    return true;
-  }
-  return false;
-});
-</script>
-
-<template>
-  <OnClickOutside @trigger="onCloseDropdown">
-    <div class="relative w-full mb-2" @keyup.esc="onCloseDropdown">
-      <Button
-        slate
-        outline
-        trailing-icon
-        :icon="
-          showSearchDropdown ? 'i-lucide-chevron-up' : 'i-lucide-chevron-down'
-        "
-        class="w-full !px-2"
-        @click="
-          () => toggleDropdown() // ensure that the event is not passed to the button
-        "
-      >
-        <div class="flex items-center justify-between w-full min-w-0">
-          <h4 v-if="!hasValue" class="text-sm text-ellipsis text-n-slate-12">
-            {{ multiselectorPlaceholder }}
-          </h4>
-          <h4
-            v-else
-            class="items-center overflow-hidden text-sm leading-tight whitespace-nowrap text-ellipsis text-n-slate-12"
-            :title="selectedItem.name"
-          >
-            {{ selectedItem.name }}
-          </h4>
-        </div>
-        <Avatar
-          v-if="hasValue && hasThumbnail"
-          :src="selectedItem.thumbnail"
-          :status="selectedItem.availability_status"
-          :name="selectedItem.name"
-          :size="24"
-          hide-offline-status
-          rounded-full
-        />
-      </Button>
-      <div
-        :class="{
-          'block visible': showSearchDropdown,
-          'hidden invisible': !showSearchDropdown,
-        }"
-        class="box-border top-[2.625rem] w-full border rounded-lg bg-n-alpha-3 backdrop-blur-[100px] absolute shadow-lg border-n-strong dark:border-n-strong p-2 z-[9999]"
-      >
-        <div class="flex items-center justify-between mb-1">
-          <h4
-            class="m-0 overflow-hidden text-sm text-n-slate-11 whitespace-nowrap text-ellipsis"
-          >
-            {{ multiselectorTitle }}
-          </h4>
-          <Button ghost slate xs icon="i-lucide-x" @click="onCloseDropdown" />
-        </div>
-        <MultiselectDropdownItems
-          v-if="showSearchDropdown"
-          :options="options"
-          :selected-items="[selectedItem]"
-          :has-thumbnail="hasThumbnail"
-          :input-placeholder="inputPlaceholder"
-          :no-search-result="noSearchResult"
-          @select="onClickSelectItem"
-        />
-      </div>
-    </div>
-  </OnClickOutside>
-</template>
diff --git a/app/javascript/shared/components/ui/MultiselectDropdownItems.vue b/app/javascript/shared/components/ui/MultiselectDropdownItems.vue
deleted file mode 100644
index 547223c18..000000000
--- a/app/javascript/shared/components/ui/MultiselectDropdownItems.vue
+++ /dev/null
@@ -1,151 +0,0 @@
-<script>
-import WootDropdownItem from 'shared/components/ui/dropdown/DropdownItem.vue';
-import WootDropdownMenu from 'shared/components/ui/dropdown/DropdownMenu.vue';
-import Avatar from 'next/avatar/Avatar.vue';
-import NextButton from 'dashboard/components-next/button/Button.vue';
-
-export default {
-  components: {
-    WootDropdownItem,
-    WootDropdownMenu,
-    Avatar,
-    NextButton,
-  },
-
-  props: {
-    options: {
-      type: Array,
-      default: () => [],
-    },
-    selectedItems: {
-      type: Array,
-      default: () => [],
-    },
-    hasThumbnail: {
-      type: Boolean,
-      default: true,
-    },
-    inputPlaceholder: {
-      type: String,
-      default: 'Search',
-    },
-    noSearchResult: {
-      type: String,
-      default: 'No results found',
-    },
-  },
-  emits: ['select'],
-
-  data() {
-    return {
-      search: '',
-    };
-  },
-
-  computed: {
-    filteredOptions() {
-      return this.options.filter(option => {
-        return option.name.toLowerCase().includes(this.search.toLowerCase());
-      });
-    },
-    noResult() {
-      return this.filteredOptions.length === 0 && this.search !== '';
-    },
-  },
-
-  mounted() {
-    this.focusInput();
-  },
-
-  methods: {
-    onclick(option) {
-      this.$emit('select', option);
-    },
-    focusInput() {
-      this.$refs.searchbar.focus();
-    },
-    isActive(option) {
-      return this.selectedItems.some(item => item && option.id === item.id);
-    },
-  },
-};
-</script>
-
-<template>
-  <div class="dropdown-wrap">
-    <div class="flex-auto flex-grow-0 flex-shrink-0 mb-2 max-h-8">
-      <input
-        ref="searchbar"
-        v-model="search"
-        type="text"
-        class="search-input"
-        autofocus="true"
-        :placeholder="inputPlaceholder"
-      />
-    </div>
-    <div class="flex items-start justify-start flex-auto overflow-auto mt-2">
-      <div class="w-full max-h-[10rem]">
-        <WootDropdownMenu>
-          <WootDropdownItem v-for="option in filteredOptions" :key="option.id">
-            <NextButton
-              slate
-              :variant="isActive(option) ? 'faded' : 'ghost'"
-              trailing-icon
-              :icon="isActive(option) ? 'i-lucide-check' : ''"
-              class="w-full !px-2.5"
-              @click="() => onclick(option)"
-            >
-              <div
-                class="flex items-center justify-between w-full min-w-0 gap-2"
-              >
-                <span
-                  class="my-0 overflow-hidden text-sm leading-4 whitespace-nowrap text-ellipsis"
-                  :title="option.name"
-                >
-                  {{ option.name }}
-                </span>
-              </div>
-              <Avatar
-                v-if="hasThumbnail"
-                :src="option.thumbnail"
-                :name="option.name"
-                :status="option.availability_status"
-                :size="24"
-                hide-offline-status
-                rounded-full
-              />
-            </NextButton>
-          </WootDropdownItem>
-        </WootDropdownMenu>
-        <h4
-          v-if="noResult"
-          class="w-full justify-center items-center flex text-n-slate-10 py-2 px-2.5 overflow-hidden whitespace-nowrap text-ellipsis text-sm"
-        >
-          {{ noSearchResult }}
-        </h4>
-      </div>
-    </div>
-  </div>
-</template>
-
-<style lang="scss" scoped>
-.dropdown-wrap {
-  @apply w-full flex flex-col max-h-[12.5rem];
-}
-
-.search-input {
-  @apply m-0 w-full border border-solid border-transparent h-8 text-sm text-n-slate-12 rounded-md focus:border-n-brand bg-n-background dark:bg-n-background;
-}
-
-.multiselect-dropdown--item {
-  @apply justify-between w-full;
-
-  &.active {
-    @apply bg-n-slate-2 dark:bg-n-solid-3 border-n-weak/50 dark:border-n-weak font-medium;
-  }
-
-  &:hover {
-    @apply bg-n-slate-2 dark:bg-n-solid-3 text-n-slate-12;
-  }
-}
-</style>
diff --git a/app/javascript/shared/components/ui/dropdown/AddLabel.vue b/app/javascript/shared/components/ui/dropdown/AddLabel.vue
deleted file mode 100644
index c6aa483f7..000000000
--- a/app/javascript/shared/components/ui/dropdown/AddLabel.vue
+++ /dev/null
@@ -1,20 +0,0 @@
-<script setup>
-import Button from 'dashboard/components-next/button/Button.vue';
-
-const emit = defineEmits(['add']);
-
-const addLabel = () => {
-  emit('add');
-};
-</script>
-
-<template>
-  <Button
-    faded
-    xs
-    icon="i-lucide-plus"
-    class="mb-0.5 ltr:mr-0.5 rtl:ml-0.5 !rounded-[4px]"
-    :label="$t('CONTACT_PANEL.LABELS.CONVERSATION.ADD_BUTTON')"
-    @click="addLabel"
-  />
-</template>
diff --git a/app/javascript/shared/components/ui/dropdown/DropdownDivider.vue b/app/javascript/shared/components/ui/dropdown/DropdownDivider.vue
deleted file mode 100644
index f9b230fbb..000000000
--- a/app/javascript/shared/components/ui/dropdown/DropdownDivider.vue
+++ /dev/null
@@ -1,11 +0,0 @@
-<script>
-export default {};
-</script>
-
-<template>
-  <li
-    class="list-none my-1 mx-0 border-b border-n-weak"
-    :tabindex="null"
-    :aria-disabled="true"
-  />
-</template>
diff --git a/app/javascript/shared/components/ui/dropdown/DropdownHeader.vue b/app/javascript/shared/components/ui/dropdown/DropdownHeader.vue
deleted file mode 100644
index 9da0ef39c..000000000
--- a/app/javascript/shared/components/ui/dropdown/DropdownHeader.vue
+++ /dev/null
@@ -1,22 +0,0 @@
-<script>
-export default {
-  componentName: 'WootDropdownMenu',
-  props: {
-    title: {
-      type: String,
-      default: '',
-    },
-  },
-};
-</script>
-
-<template>
-  <li class="inline-flex list-none" :tabindex="null" :aria-disabled="true">
-    <span
-      class="text-xs text-n-slate-12 mt-1 font-medium w-full block text-left rtl:text-right whitespace-nowrap p-2"
-    >
-      {{ title }}
-    </span>
-    <slot />
-  </li>
-</template>
diff --git a/app/javascript/shared/components/ui/dropdown/DropdownItem.vue b/app/javascript/shared/components/ui/dropdown/DropdownItem.vue
deleted file mode 100644
index ad2783f3a..000000000
--- a/app/javascript/shared/components/ui/dropdown/DropdownItem.vue
+++ /dev/null
@@ -1,46 +0,0 @@
-<script>
-export default {
-  name: 'WootDropdownItem',
-  componentName: 'WootDropdownMenu',
-  props: {
-    disabled: {
-      type: Boolean,
-      default: false,
-    },
-  },
-};
-</script>
-
-<template>
-  <li
-    class="mb-1 list-none dropdown-menu__item"
-    :class="{
-      'is-disabled': disabled,
-    }"
-    :tabindex="disabled ? null : -1"
-    :aria-disabled="disabled"
-  >
-    <slot />
-  </li>
-</template>
-
-<style lang="scss" scoped>
-.dropdown-menu__item {
-  ::v-deep {
-    a,
-    .button {
-      @apply inline-flex whitespace-nowrap w-full text-left rtl:text-right;
-    }
-  }
-}
-
-// A hacky fix to remove the background that came from the foundation styles node module file
-// Can be removed once we remove the foundation styles node module
-.dropdown.menu {
-  // Top-level item
-  > li > a {
-    background: transparent;
-    padding: 4px 10.8px;
-  }
-}
-</style>
diff --git a/app/javascript/shared/components/ui/dropdown/DropdownMenu.vue b/app/javascript/shared/components/ui/dropdown/DropdownMenu.vue
deleted file mode 100644
index 1b2ef7550..000000000
--- a/app/javascript/shared/components/ui/dropdown/DropdownMenu.vue
+++ /dev/null
@@ -1,66 +0,0 @@
-<script setup>
-import { ref } from 'vue';
-import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
-
-defineProps({
-  placement: {
-    type: String,
-    default: 'top',
-  },
-});
-
-const dropdownMenuRef = ref(null);
-
-const dropdownMenuButtons = () => {
-  return dropdownMenuRef.value.querySelectorAll(
-    'ul.dropdown li.dropdown-menu__item .button'
-  );
-};
-
-const getActiveButtonIndex = menuButtons => {
-  const focusedButton = dropdownMenuRef.value.querySelector(
-    'ul.dropdown li.dropdown-menu__item .button:focus'
-  );
-  return Array.from(menuButtons).indexOf(focusedButton);
-};
-
-const focusButton = (menuButtons, newIndex) => {
-  if (menuButtons.length === 0) return;
-  menuButtons[newIndex].focus();
-};
-
-const focusPreviousButton = menuButtons => {
-  const activeIndex = getActiveButtonIndex(menuButtons);
-  const newIndex = activeIndex >= 1 ? activeIndex - 1 : menuButtons.length - 1;
-  focusButton(menuButtons, newIndex);
-};
-
-const focusNextButton = menuButtons => {
-  const activeIndex = getActiveButtonIndex(menuButtons);
-  const newIndex = activeIndex === menuButtons.length - 1 ? 0 : activeIndex + 1;
-  focusButton(menuButtons, newIndex);
-};
-
-const keyboardEvents = {
-  ArrowUp: {
-    action: () => focusPreviousButton(dropdownMenuButtons()),
-    allowOnFocusedInput: true,
-  },
-  ArrowDown: {
-    action: () => focusNextButton(dropdownMenuButtons()),
-    allowOnFocusedInput: true,
-  },
-};
-
-useKeyboardEvents(keyboardEvents);
-</script>
-
-<template>
-  <ul
-    ref="dropdownMenuRef"
-    class="dropdown menu vertical"
-    :class="[placement && `dropdown--${placement}`]"
-  >
-    <slot />
-  </ul>
-</template>
diff --git a/app/javascript/shared/components/ui/dropdown/DropdownSubMenu.vue b/app/javascript/shared/components/ui/dropdown/DropdownSubMenu.vue
deleted file mode 100644
index f41d6fa7c..000000000
--- a/app/javascript/shared/components/ui/dropdown/DropdownSubMenu.vue
+++ /dev/null
@@ -1,27 +0,0 @@
-<script>
-import WootDropdownHeader from 'shared/components/ui/dropdown/DropdownHeader.vue';
-
-export default {
-  name: 'WootDropdownMenu',
-  componentName: 'WootDropdownMenu',
-
-  components: {
-    WootDropdownHeader,
-  },
-  props: {
-    title: {
-      type: String,
-      default: '',
-    },
-  },
-};
-</script>
-
-<template>
-  <li class="!mt-0.5">
-    <ul class="!m-0">
-      <WootDropdownHeader v-if="title" :title="title" />
-      <slot />
-    </ul>
-  </li>
-</template>
diff --git a/app/javascript/shared/components/ui/label/LabelDropdown.vue b/app/javascript/shared/components/ui/label/LabelDropdown.vue
deleted file mode 100644
index a1216acd8..000000000
--- a/app/javascript/shared/components/ui/label/LabelDropdown.vue
+++ /dev/null
@@ -1,184 +0,0 @@
-<script>
-import LabelDropdownItem from './LabelDropdownItem.vue';
-import Hotkey from 'dashboard/components/base/Hotkey.vue';
-import AddLabelModal from 'dashboard/routes/dashboard/settings/labels/AddLabel.vue';
-import { picoSearch } from '@scmmishra/pico-search';
-import { sanitizeLabel } from 'shared/helpers/sanitizeData';
-import NextButton from 'dashboard/components-next/button/Button.vue';
-
-export default {
-  components: {
-    LabelDropdownItem,
-    AddLabelModal,
-    Hotkey,
-    NextButton,
-  },
-
-  props: {
-    accountLabels: {
-      type: Array,
-      default: () => [],
-    },
-    selectedLabels: {
-      type: Array,
-      default: () => [],
-    },
-    allowCreation: {
-      type: Boolean,
-      default: false,
-    },
-  },
-  emits: ['update', 'add', 'remove'],
-
-  data() {
-    return {
-      search: '',
-      createModalVisible: false,
-    };
-  },
-
-  computed: {
-    createLabelPlaceholder() {
-      const label = this.$t('CONTACT_PANEL.LABELS.LABEL_SELECT.CREATE_LABEL');
-      return this.search ? `${label}:` : label;
-    },
-
-    filteredActiveLabels() {
-      if (!this.search) return this.accountLabels;
-
-      return picoSearch(this.accountLabels, this.search, ['title'], {
-        threshold: 0.9,
-      });
-    },
-
-    noResult() {
-      return this.filteredActiveLabels.length === 0;
-    },
-
-    hasExactMatchInResults() {
-      return this.filteredActiveLabels.some(
-        label => label.title === this.search
-      );
-    },
-
-    shouldShowCreate() {
-      return this.allowCreation && this.filteredActiveLabels.length < 3;
-    },
-
-    parsedSearch() {
-      return sanitizeLabel(this.search);
-    },
-  },
-
-  mounted() {
-    this.focusInput();
-  },
-
-  methods: {
-    focusInput() {
-      this.$refs.searchbar.focus();
-    },
-
-    updateLabels(label) {
-      this.$emit('update', label);
-    },
-
-    onAdd(label) {
-      this.$emit('add', label);
-    },
-
-    onRemove(label) {
-      this.$emit('remove', label);
-    },
-
-    onAddRemove(label) {
-      if (this.selectedLabels.includes(label.title)) {
-        this.onRemove(label.title);
-      } else {
-        this.onAdd(label);
-      }
-    },
-
-    showCreateModal() {
-      this.createModalVisible = true;
-    },
-
-    hideCreateModal() {
-      this.createModalVisible = false;
-    },
-  },
-};
-</script>
-
-<template>
-  <div class="flex flex-col w-full max-h-[12.5rem]">
-    <div class="flex items-center justify-center mb-1">
-      <h4
-        class="flex-grow m-0 overflow-hidden text-sm text-n-slate-12 whitespace-nowrap text-ellipsis"
-      >
-        {{ $t('CONTACT_PANEL.LABELS.LABEL_SELECT.TITLE') }}
-      </h4>
-      <Hotkey
-        custom-class="border border-solid text-n-slate-12 bg-n-slate-2 text-xxs border-n-strong flex-shrink-0"
-      >
-        {{ 'L' }}
-      </Hotkey>
-    </div>
-    <div class="flex-auto flex-grow-0 flex-shrink-0 mb-2 max-h-8">
-      <input
-        ref="searchbar"
-        v-model="search"
-        type="text"
-        class="search-input"
-        autofocus="true"
-        :placeholder="$t('CONTACT_PANEL.LABELS.LABEL_SELECT.PLACEHOLDER')"
-      />
-    </div>
-    <div
-      class="flex items-start justify-start flex-auto flex-grow flex-shrink overflow-auto"
-    >
-      <div class="w-full my-1">
-        <woot-dropdown-menu>
-          <LabelDropdownItem
-            v-for="label in filteredActiveLabels"
-            :key="label.title"
-            :title="label.title"
-            :color="label.color"
-            :selected="selectedLabels.includes(label.title)"
-            @select-label="onAddRemove(label)"
-          />
-        </woot-dropdown-menu>
-        <div
-          v-if="noResult"
-          class="flex justify-center py-4 px-2.5 font-medium text-xs text-n-slate-11"
-        >
-          {{ $t('CONTACT_PANEL.LABELS.LABEL_SELECT.NO_RESULT') }}
-        </div>
-        <div
-          v-if="allowCreation && shouldShowCreate"
-          class="flex pt-1 border-t border-solid border-n-weak"
-        >
-          <NextButton
-            icon="i-lucide-plus"
-            slate
-            sm
-            ghost
-            :label="`${createLabelPlaceholder} ${parsedSearch}`"
-            :disabled="hasExactMatchInResults"
-            @click="showCreateModal"
-          />
-
-          <woot-modal
-            v-model:show="createModalVisible"
-            :on-close="hideCreateModal"
-          >
-            <AddLabelModal
-              :prefill-title="parsedSearch"
-              @close="hideCreateModal"
-            />
-          </woot-modal>
-        </div>
-      </div>
-    </div>
-  </div>
-</template>
diff --git a/app/javascript/shared/components/ui/label/LabelDropdownItem.vue b/app/javascript/shared/components/ui/label/LabelDropdownItem.vue
deleted file mode 100644
index 333ba793f..000000000
--- a/app/javascript/shared/components/ui/label/LabelDropdownItem.vue
+++ /dev/null
@@ -1,59 +0,0 @@
-<script>
-import NextButton from 'dashboard/components-next/button/Button.vue';
-
-export default {
-  components: {
-    NextButton,
-  },
-  props: {
-    title: {
-      type: String,
-      default: '',
-    },
-    color: {
-      type: String,
-      default: '',
-    },
-    selected: {
-      type: Boolean,
-      default: false,
-    },
-  },
-  emits: ['selectLabel'],
-
-  methods: {
-    onClick() {
-      this.$emit('selectLabel', this.title);
-    },
-  },
-};
-</script>
-
-<template>
-  <woot-dropdown-item>
-    <NextButton
-      slate
-      ghost
-      blue
-      trailing-icon
-      :icon="selected ? 'i-lucide-circle-check' : ''"
-      class="w-full !px-2.5 justify-between"
-      :class="{ '!flex-row': !selected }"
-      @click="onClick"
-    >
-      <div class="flex items-center min-w-0 gap-2">
-        <div
-          v-if="color"
-          class="size-3 flex-shrink-0 rounded-full outline outline-1 outline-n-weak"
-          :style="{ backgroundColor: color }"
-        />
-        <span
-          class="overflow-hidden text-ellipsis whitespace-nowrap leading-[1.1]"
-          :title="title"
-        >
-          {{ title }}
-        </span>
-      </div>
-    </NextButton>
-  </woot-dropdown-item>
-</template>
diff --git a/theme/icons.js b/theme/icons.js
index 7712896cb..451e0bd3f 100644
--- a/theme/icons.js
+++ b/theme/icons.js
@@ -129,6 +129,16 @@ export const icons = {
     width: 16,
     height: 16,
   },
+  'ip-address': {
+    body: `<g fill="none" stroke="currentColor"><path d="M2 9.833V6.167A3.667 3.667 0 0 1 5.667 2.5h4.889a3.667 3.667 0 0 1 3.666 3.667v3.666a3.667 3.667 0 0 1-3.666 3.667h-4.89A3.667 3.667 0 0 1 2 9.833Z" stroke-width="1.2"/><path d="M8.111 6.166v3.667M6.278 6.166v3.667M8.111 8H9.64a.917.917 0 0 0 0-1.834H8.111" stroke-linecap="round" stroke-linejoin="round"/></g>`,
+    width: 16,
+    height: 16,
+  },
+  monitor: {
+    body: `<g fill="none" stroke="currentColor"><path d="M6.448 10.241h5.173A1.38 1.38 0 0 0 13 8.862V4.38A1.38 1.38 0 0 0 11.62 3H4.38A1.38 1.38 0 0 0 3 4.38v4.482c0 .762.618 1.38 1.38 1.38zm0 0s.173 2.07-1.207 2.759h5.518c-1.38-.69-1.207-2.759-1.207-2.759" stroke-width="1.2" stroke-linecap="round" stroke-linejoin="round"/></g>`,
+    width: 16,
+    height: 16,
+  },
 
   /** Conversation Status Starts */
   'status-empty': {