diff --git a/config/agents/tools.yml b/config/agents/tools.yml
new file mode 100644
index 000000000..4d1823b33
--- /dev/null
+++ b/config/agents/tools.yml
@@ -0,0 +1,21 @@
+######  Captain Agent Tools Configuration #######
+# id: Tool identifier used to resolve the class (Captain::Tools::{PascalCase(id)}Tool)
+# title: Human-readable tool name for frontend display
+# description: Brief description of what the tool does
+# icon: Icon name for frontend display (frontend icon system)
+#######################################################
+
+- id: add_contact_note
+  title: "Add Contact Note"
+  description: "Add a note to a contact profile"
+  icon: "note-add"
+
+- id: add_private_note
+  title: "Add Private Note"
+  description: "Add a private note to a conversation (internal only)"
+  icon: "eye-off"
+
+- id: update_priority
+  title: "Update Priority"
+  description: "Update conversation priority level"
+  icon: "exclamation-triangle"
\ No newline at end of file
diff --git a/enterprise/lib/captain/tools/add_contact_note_tool.rb b/enterprise/lib/captain/tools/add_contact_note_tool.rb
new file mode 100644
index 000000000..d39b53c8a
--- /dev/null
+++ b/enterprise/lib/captain/tools/add_contact_note_tool.rb
@@ -0,0 +1,39 @@
+class Captain::Tools::AddContactNoteTool < Captain::Tools::BaseAgentTool
+  description 'Add a note to a contact profile'
+  param :contact_id, type: 'string', desc: 'The ID of the contact (optional if conversation_id is provided)'
+  param :conversation_id, type: 'string', desc: 'The display ID of the conversation to find the contact (optional if contact_id is provided)'
+  param :note, type: 'string', desc: 'The note content to add to the contact'
+
+  def perform(_tool_context, note:, contact_id: nil, conversation_id: nil)
+    log_tool_usage('add_contact_note', { contact_id: contact_id, conversation_id: conversation_id, note_length: note.length })
+
+    return 'Missing required parameters: need either contact_id or conversation_id, and note' if note.blank?
+    return 'Must provide either contact_id or conversation_id' if contact_id.blank? && conversation_id.blank?
+
+    contact = nil
+
+    if contact_id.present?
+      contact = account_scoped(::Contact).find_by(id: contact_id)
+      return 'Contact not found' if contact.nil?
+    elsif conversation_id.present?
+      conversation = account_scoped(::Conversation).find_by(display_id: conversation_id)
+      return 'Conversation not found' if conversation.nil?
+
+      contact = conversation.contact
+    end
+
+    # Create contact note
+    contact.notes.create!(
+      account: @assistant.account,
+      contact: contact,
+      content: note,
+      user: @user
+    )
+
+    "Note added successfully to contact #{contact.name} (ID: #{contact.id})"
+  end
+
+  def active?
+    user_has_permission('contact_manage')
+  end
+end
\ No newline at end of file
diff --git a/enterprise/lib/captain/tools/add_private_note_tool.rb b/enterprise/lib/captain/tools/add_private_note_tool.rb
new file mode 100644
index 000000000..80b7bdbfe
--- /dev/null
+++ b/enterprise/lib/captain/tools/add_private_note_tool.rb
@@ -0,0 +1,32 @@
+class Captain::Tools::AddPrivateNoteTool < Captain::Tools::BaseAgentTool
+  description 'Add a private note to a conversation'
+  param :conversation_id, type: 'string', desc: 'The display ID of the conversation'
+  param :note, type: 'string', desc: 'The private note content'
+
+  def perform(_tool_context, conversation_id:, note:)
+    log_tool_usage('add_private_note', { conversation_id: conversation_id, note_length: note.length })
+
+    return 'Missing required parameters' if conversation_id.blank? || note.blank?
+
+    conversation = account_scoped(::Conversation).find_by(display_id: conversation_id)
+    return 'Conversation not found' if conversation.nil?
+
+    # Create private note message
+    conversation.messages.create!(
+      account: @assistant.account,
+      inbox: conversation.inbox,
+      sender: @user,
+      content: note,
+      message_type: 'activity',
+      private: true
+    )
+
+    "Private note added successfully to conversation #{conversation_id}"
+  end
+
+  def active?
+    user_has_permission('conversation_manage') ||
+      user_has_permission('conversation_unassigned_manage') ||
+      user_has_permission('conversation_participating_manage')
+  end
+end
diff --git a/enterprise/lib/captain/tools/base_agent_tool.rb b/enterprise/lib/captain/tools/base_agent_tool.rb
new file mode 100644
index 000000000..4b12e6a64
--- /dev/null
+++ b/enterprise/lib/captain/tools/base_agent_tool.rb
@@ -0,0 +1,44 @@
+require 'agents'
+
+class Captain::Tools::BaseAgentTool < Agents::Tool
+  def initialize(assistant, user: nil)
+    @assistant = assistant
+    @user = user
+    super()
+  end
+
+  def active?
+    user_has_permission(required_permission)
+  end
+
+  protected
+
+  def required_permission
+    # Override in subclasses to specify the required permission
+    'agent'
+  end
+
+  private
+
+  def user_has_permission(permission)
+    return false if @user.blank?
+
+    account_user = AccountUser.find_by(account_id: @assistant.account_id, user_id: @user.id)
+    return false if account_user.blank?
+
+    return account_user.custom_role.permissions.include?(permission) if account_user.custom_role.present?
+
+    # Default permission for agents without custom roles
+    account_user.administrator? || account_user.agent?
+  end
+
+  def account_scoped(model_class)
+    model_class.where(account_id: @assistant.account_id)
+  end
+
+  def log_tool_usage(action, details = {})
+    Rails.logger.info do
+      "#{self.class.name}: #{action} by user #{@user&.id} for assistant #{@assistant&.id} - #{details.inspect}"
+    end
+  end
+end
diff --git a/enterprise/lib/captain/tools/update_priority_tool.rb b/enterprise/lib/captain/tools/update_priority_tool.rb
new file mode 100644
index 000000000..86f280163
--- /dev/null
+++ b/enterprise/lib/captain/tools/update_priority_tool.rb
@@ -0,0 +1,32 @@
+class Captain::Tools::UpdatePriorityTool < Captain::Tools::BaseAgentTool
+  description 'Update the priority of a conversation'
+  param :conversation_id, type: 'string', desc: 'The display ID of the conversation'
+  param :priority, type: 'string', desc: 'The priority level: nil, low, medium, high, urgent'
+
+  def perform(_tool_context, conversation_id:, priority:)
+    log_tool_usage('update_priority', { conversation_id: conversation_id, priority: priority })
+
+    return 'Missing required parameters' if conversation_id.blank?
+
+    conversation = account_scoped(::Conversation).find_by(display_id: conversation_id)
+    return 'Conversation not found' if conversation.nil?
+
+    # Validate priority value
+    valid_priorities = [nil, 'low', 'medium', 'high', 'urgent']
+    priority = nil if priority == 'nil' || priority.blank?
+
+    return "Invalid priority. Valid options: #{valid_priorities.join(', ')}" unless valid_priorities.include?(priority)
+
+    # Update the priority
+    conversation.update!(priority: priority)
+
+    priority_text = priority || 'none'
+    "Priority updated to '#{priority_text}' for conversation #{conversation_id}"
+  end
+
+  def active?
+    user_has_permission('conversation_manage') ||
+      user_has_permission('conversation_unassigned_manage') ||
+      user_has_permission('conversation_participating_manage')
+  end
+end
\ No newline at end of file