diff --git a/enterprise/lib/enterprise/integrations/openai_processor_service.rb b/enterprise/lib/enterprise/integrations/openai_processor_service.rb
index f528135d8..1845488db 100644
--- a/enterprise/lib/enterprise/integrations/openai_processor_service.rb
+++ b/enterprise/lib/enterprise/integrations/openai_processor_service.rb
@@ -19,13 +19,7 @@ module Enterprise::Integrations::OpenaiProcessorService
   private
 
   def labels_with_messages
-    conversation = find_conversation
-
-    # return nil if conversation is not present
-    return nil if conversation.nil?
-
-    # return nil if conversation has less than 3 incoming messages
-    return nil if conversation.messages.incoming.count < 3
+    return nil unless valid_conversation?
 
     labels = hook.account.labels.pluck(:title).join(', ')
     character_count = labels.length
@@ -38,6 +32,20 @@ module Enterprise::Integrations::OpenaiProcessorService
     "Messages:\n#{messages}\nLabels:\n#{labels}"
   end
 
+  def valid_conversation?
+    conversation = find_conversation
+    return false if conversation.nil?
+    return false if conversation.messages.incoming.count < 3
+
+    # Think Mark think, at this point the conversation is beyond saving
+    return false if conversation.messages.count > 100
+
+    # if there are more than 20 messages, only trigger this if the last message is from the client
+    return false if conversation.messages.count > 20 && !conversation.messages.last.incoming?
+
+    true
+  end
+
   def summarize_body
     {
       model: self.class::GPT_MODEL,
@@ -53,7 +61,7 @@ module Enterprise::Integrations::OpenaiProcessorService
     return unless label_suggestions_enabled?
 
     content = labels_with_messages
-    return nil if content.blank?
+    return value_from_cache if content.blank?
 
     {
       model: self.class::GPT_MODEL,