Merge branch 'develop' of github.com:chatwoot/chatwoot into feat/ui-lib

app/javascript/dashboard/components-next/message/Message.vue

@@ -43,6 +43,7 @@ import VoiceCallBubble from './bubbles/VoiceCall.vue';
 
 import MessageError from './MessageError.vue';
 import ContextMenu from 'dashboard/modules/conversations/components/MessageContextMenu.vue';
+import { useBranding } from 'shared/composables/useBranding';
 
 /**
  * @typedef {Object} Attachment
@@ -128,6 +129,7 @@ const props = defineProps({
   inReplyTo: { type: Object, default: null }, // eslint-disable-line vue/no-unused-properties
   isEmailInbox: { type: Boolean, default: false },
   private: { type: Boolean, default: false },
+  additionalAttributes: { type: Object, default: () => ({}) }, // eslint-disable-line vue/no-unused-properties
   sender: { type: Object, default: null },
   senderId: { type: Number, default: null },
   senderType: { type: String, default: null },
@@ -148,6 +150,7 @@ const { t } = useI18n();
 const route = useRoute();
 const inboxGetter = useMapGetter('inboxes/getInbox');
 const inbox = computed(() => inboxGetter.value(props.inboxId) || {});
+const { replaceInstallationName } = useBranding();
 
 /**
  * Computes the message variant based on props
@@ -175,7 +178,10 @@ const variant = computed(() => {
     return MESSAGE_VARIANTS.AGENT;
   }
 
-  const isBot = !props.sender || props.sender.type === SENDER_TYPES.AGENT_BOT;
+  const isBot =
+    props.sender?.type === SENDER_TYPES.AGENT_BOT ||
+    props.senderType === SENDER_TYPES.AGENT_BOT ||
+    (!props.sender && !props.additionalAttributes?.senderName);
   if (isBot && props.messageType === MESSAGE_TYPES.OUTGOING) {
     return MESSAGE_VARIANTS.BOT;
   }
@@ -418,13 +424,17 @@ const shouldRenderMessage = computed(() => {
   const isUnsupported = props.contentAttributes?.isUnsupported;
   const isAnIntegrationMessage =
     props.contentType === CONTENT_TYPES.INTEGRATIONS;
+  const isFailedMessage = props.status === MESSAGE_STATUS.FAILED;
+  const hasExternalError = !!props.contentAttributes?.externalError;
 
   return (
     hasAttachments ||
     props.content ||
     isEmailContentType ||
     isUnsupported ||
-    isAnIntegrationMessage
+    isAnIntegrationMessage ||
+    isFailedMessage ||
+    hasExternalError
   );
 });
 
@@ -473,12 +483,13 @@ const avatarInfo = computed(() => {
     };
   }
 
-  // If no sender, return bot info
+  // If no sender, check for Slack (or other integration) sender info
   if (!props.sender) {
-    return {
-      name: t('CONVERSATION.BOT'),
-      src: '',
-    };
+    const { senderName, senderAvatarUrl } = props.additionalAttributes || {};
+    if (senderName) {
+      return { name: senderName, src: senderAvatarUrl ?? '' };
+    }
+    return { name: t('CONVERSATION.BOT'), src: '' };
   }
 
   const { sender } = props;
@@ -501,7 +512,7 @@ const avatarInfo = computed(() => {
 
 const avatarTooltip = computed(() => {
   if (props.contentAttributes?.externalEcho) {
-    return t('CONVERSATION.NATIVE_APP_ADVISORY');
+    return replaceInstallationName(t('CONVERSATION.NATIVE_APP_ADVISORY'));
   }
   if (avatarInfo.value.name === '') return '';
   return `${t('CONVERSATION.SENT_BY')} ${avatarInfo.value.name}`;

app/javascript/dashboard/components-next/message/MessageError.vue

@@ -12,11 +12,16 @@ defineProps({
 
 const emit = defineEmits(['retry']);
 
-const { orientation, status, createdAt } = useMessageContext();
+const { orientation, status, createdAt, content, attachments } =
+  useMessageContext();
 
 const { t } = useI18n();
 
-const canRetry = computed(() => !hasOneDayPassed(createdAt.value));
+const canRetry = computed(() => {
+  const hasContent = content.value !== null;
+  const hasAttachments = attachments.value && attachments.value.length > 0;
+  return !hasOneDayPassed(createdAt.value) && (hasContent || hasAttachments);
+});
 </script>
 
 <template>

app/javascript/dashboard/components-next/message/MessageMeta.vue

@@ -67,6 +67,9 @@ const isSent = computed(() => {
     return sourceId.value && status.value === MESSAGE_STATUS.SENT;
   }
 
+  // API inbox messages use real sent/delivered/read status values from the external system.
+  if (isAPIInbox.value) return status.value === MESSAGE_STATUS.SENT;
+
   // All messages will be mark as sent for the Line channel, as there is no source ID.
   if (isALineChannel.value) return true;
 
@@ -81,12 +84,15 @@ const isDelivered = computed(() => {
     isATwilioChannel.value ||
     isASmsInbox.value ||
     isAFacebookInbox.value ||
+    isAnInstagramChannel.value ||
     isATiktokChannel.value
   ) {
     return sourceId.value && status.value === MESSAGE_STATUS.DELIVERED;
   }
-  // All messages marked as delivered for the web widget inbox and API inbox once they are sent.
-  if (isAWebWidgetInbox.value || isAPIInbox.value) {
+  // API inbox messages use real delivered status from the external system.
+  if (isAPIInbox.value) return status.value === MESSAGE_STATUS.DELIVERED;
+  // All messages marked as delivered for the web widget inbox once they are sent.
+  if (isAWebWidgetInbox.value) {
     return status.value === MESSAGE_STATUS.SENT;
   }
   if (isALineChannel.value) {