feat: move flagged rate

app/javascript/dashboard/components-next/captain/pageComponents/overview/ResponseQualityCard.vue

@@ -33,6 +33,9 @@ const flagReasons = [
 const total = computed(() =>
   flagReasons.reduce((sum, reason) => sum + reason.count, 0)
 );
+
+// Flagged responses as a share of all Captain replies (sample data).
+const rate = '1.3%';
 </script>
 
 <template>
@@ -44,7 +47,7 @@ const total = computed(() =>
         {{ $t('CAPTAIN.OVERVIEW.FLAGGED.TITLE') }}
       </span>
       <span class="text-sm text-n-slate-11">
-        {{ $t('CAPTAIN.OVERVIEW.FLAGGED.TOTAL', { count: total }) }}
+        {{ $t('CAPTAIN.OVERVIEW.FLAGGED.TOTAL', { count: total, rate }) }}
       </span>
     </div>
     <div class="flex flex-col gap-3">

app/javascript/dashboard/i18n/locale/en/integrations.json

@@ -411,9 +411,9 @@
           "LABEL": "Handoff rate",
           "HINT": "Share of handled conversations escalated to a human agent."
         },
-        "FLAGGED": {
-          "LABEL": "Flagged response rate",
-          "HINT": "Assistant replies agents reported as low quality."
+        "HOURS_SAVED": {
+          "LABEL": "Hours saved",
+          "HINT": "Estimate: Captain replies times the team's average response time. Directional, not measured labor."
         },
         "REOPEN": {
           "LABEL": "Reopen rate",
@@ -433,7 +433,7 @@
       },
       "FLAGGED": {
         "TITLE": "Response quality",
-        "TOTAL": "{count} flagged"
+        "TOTAL": "{count} flagged · {rate}"
       },
       "CREDITS": {
         "TITLE": "Credit usage",