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Merge branch 'develop' into rethinking-copilot

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This commit is contained in:
Pranav
2025-05-19 11:33:34 -07:00
parent 123765b676 ad41fd90f9
commit 501c5f0628
179 changed files with 3178 additions and 301 deletions
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app/javascript/dashboard/components-next/HelpCenter/Pages/CategoryPage/CategoryForm.vue
+1
View File
@@ -200,6 +200,7 @@ defineExpose({ state, isSubmitDisabled });
:label="state.icon"
color="slate"
size="sm"
type="button"
:icon="!state.icon ? 'i-lucide-smile-plus' : ''"
class="!h-[2.4rem] !w-[2.375rem] absolute top-[1.94rem] !outline-none !rounded-[0.438rem] border-0 ltr:left-px rtl:right-px ltr:!rounded-r-none rtl:!rounded-l-none"
@click="isEmojiPickerOpen = !isEmojiPickerOpen"
app/javascript/dashboard/components-next/captain/pageComponents/assistant/EditAssistantForm.vue
+4 -1
View File
@@ -100,7 +100,10 @@ const handleBasicInfoUpdate = async () => {
const payload = {
name: state.name,
description: state.description,
product_name: state.productName,
config: {
...props.assistant.config,
product_name: state.productName,
},
};
emit('submit', payload);
app/javascript/dashboard/components-next/dropdown-menu/DropdownMenu.vue
+1
View File
@@ -81,6 +81,7 @@ onMounted(() => {
<button
v-for="(item, index) in filteredMenuItems"
:key="index"
type="button"
class="inline-flex items-center justify-start w-full h-8 min-w-0 gap-2 px-2 py-1.5 transition-all duration-200 ease-in-out border-0 rounded-lg z-60 hover:bg-n-alpha-1 dark:hover:bg-n-alpha-2 disabled:cursor-not-allowed disabled:pointer-events-none disabled:opacity-50"
:class="{
'bg-n-alpha-1 dark:bg-n-solid-active': item.isSelected,
app/javascript/dashboard/components-next/filter/inputs/FilterSelect.vue
+31 -3
View File
@@ -1,5 +1,6 @@
<script setup>
import { computed } from 'vue';
import { computed, ref } from 'vue';
import { useElementBounding, useWindowSize } from '@vueuse/core';
import DropdownContainer from 'next/dropdown-menu/base/DropdownContainer.vue';
import DropdownSection from 'next/dropdown-menu/base/DropdownSection.vue';
import DropdownBody from 'next/dropdown-menu/base/DropdownBody.vue';
@@ -25,6 +26,10 @@ const props = defineProps({
type: String,
default: 'faded',
},
label: {
type: String,
default: null,
},
});
const selected = defineModel({
@@ -32,6 +37,13 @@ const selected = defineModel({
required: true,
});
const triggerRef = ref(null);
const dropdownRef = ref(null);
const { top } = useElementBounding(triggerRef);
const { height } = useWindowSize();
const { height: dropdownHeight } = useElementBounding(dropdownRef);
const selectedOption = computed(() => {
return props.options.find(o => o.value === selected.value) || {};
});
@@ -41,6 +53,16 @@ const iconToRender = computed(() => {
return selectedOption.value.icon || 'i-lucide-chevron-down';
});
const dropdownPosition = computed(() => {
const DROPDOWN_MAX_HEIGHT = 340;
// Get actual height if available or use default
const menuHeight = dropdownHeight.value
? dropdownHeight.value + 20
: DROPDOWN_MAX_HEIGHT;
const spaceBelow = height.value - top.value;
return spaceBelow < menuHeight ? 'bottom-0' : 'top-0';
});
const updateSelected = newValue => {
selected.value = newValue;
};
@@ -51,17 +73,23 @@ const updateSelected = newValue => {
<template #trigger="{ toggle }">
<slot name="trigger" :toggle="toggle">
<Button
ref="triggerRef"
sm
slate
:variant
:icon="iconToRender"
:trailing-icon="selectedOption.icon ? false : true"
:label="hideLabel ? null : selectedOption.label"
:label="label || (hideLabel ? null : selectedOption.label)"
@click="toggle"
/>
</slot>
</template>
<DropdownBody class="top-0 min-w-48 z-50" strong>
<DropdownBody
ref="dropdownRef"
class="min-w-48 z-50"
:class="dropdownPosition"
strong
>
<DropdownSection class="max-h-80 overflow-scroll">
<DropdownItem
v-for="option in options"
app/javascript/dashboard/components-next/message/Message.vue
+10 -2
View File
@@ -186,12 +186,20 @@ const isBotOrAgentMessage = computed(() => {
return true;
}
const senderId = props.senderId ?? props.sender?.id;
const senderType = props.senderType ?? props.sender?.type;
const senderType = props.sender?.type ?? props.senderType;
if (!senderType || !senderId) {
return true;
}
if (
[SENDER_TYPES.AGENT_BOT, SENDER_TYPES.CAPTAIN_ASSISTANT].includes(
senderType
)
) {
return true;
}
return senderType.toLowerCase() === SENDER_TYPES.USER.toLowerCase();
});
@@ -406,7 +414,7 @@ const avatarInfo = computed(() => {
const { name, type, avatarUrl, thumbnail } = sender || {};
// If sender type is agent bot, use avatarUrl
if (type === SENDER_TYPES.AGENT_BOT) {
if ([SENDER_TYPES.AGENT_BOT, SENDER_TYPES.CAPTAIN_ASSISTANT].includes(type)) {
return {
name: name ?? '',
src: avatarUrl ?? '',
app/javascript/dashboard/components-next/message/bubbles/CSAT.vue
+29 -4
View File
@@ -2,10 +2,10 @@
import { computed } from 'vue';
import BaseBubble from './Base.vue';
import { useI18n } from 'vue-i18n';
import { CSAT_RATINGS } from 'shared/constants/messages';
import { CSAT_RATINGS, CSAT_DISPLAY_TYPES } from 'shared/constants/messages';
import { useMessageContext } from '../provider.js';
const { contentAttributes } = useMessageContext();
const { contentAttributes, content } = useMessageContext();
const { t } = useI18n();
const response = computed(() => {
@@ -16,6 +16,14 @@ const isRatingSubmitted = computed(() => {
return !!response.value.rating;
});
const displayType = computed(() => {
return contentAttributes.value?.displayType || CSAT_DISPLAY_TYPES.EMOJI;
});
const isStarRating = computed(() => {
return displayType.value === CSAT_DISPLAY_TYPES.STAR;
});
const rating = computed(() => {
if (isRatingSubmitted.value) {
return CSAT_RATINGS.find(
@@ -25,16 +33,33 @@ const rating = computed(() => {
return null;
});
const starRatingValue = computed(() => {
return response.value.rating || 0;
});
</script>
<template>
<BaseBubble class="px-4 py-3" data-bubble-name="csat">
<h4>{{ t('CONVERSATION.CSAT_REPLY_MESSAGE') }}</h4>
<h4>{{ content || t('CONVERSATION.CSAT_REPLY_MESSAGE') }}</h4>
<dl v-if="isRatingSubmitted" class="mt-4">
<dt class="text-n-slate-11 italic">
{{ t('CONVERSATION.RATING_TITLE') }}
</dt>
<dd>{{ t(rating.translationKey) }}</dd>
<dd v-if="!isStarRating">
{{ t(rating.translationKey) }}
</dd>
<dd v-else class="flex mt-1">
<span v-for="n in 5" :key="n" class="text-2xl mr-1">
<i
:class="[
n <= starRatingValue
? 'i-ri-star-fill text-n-amber-9'
: 'i-ri-star-line text-n-slate-10',
]"
/>
</span>
</dd>
<dt v-if="response.feedbackMessage" class="text-n-slate-11 italic mt-2">
{{ t('CONVERSATION.FEEDBACK_TITLE') }}
app/javascript/dashboard/components-next/message/constants.js
+1
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@@ -21,6 +21,7 @@ export const SENDER_TYPES = {
CONTACT: 'Contact',
USER: 'User',
AGENT_BOT: 'agent_bot',
CAPTAIN_ASSISTANT: 'captain_assistant',
};
export const ORIENTATION = {
app/javascript/dashboard/components-next/phonenumberinput/PhoneNumberInput.vue
+1
View File
@@ -185,6 +185,7 @@ watch(
"
trailing-icon
:disabled="disabled"
type="button"
class="!h-[1.875rem] top-1 ltr:ml-px rtl:mr-px !px-2 outline-0 !outline-none !rounded-lg border-0 ltr:!rounded-r-none rtl:!rounded-l-none"
@click="toggleCountryDropdown"
>
app/javascript/dashboard/components/CustomAttribute.vue
+8 -5
View File
@@ -49,12 +49,12 @@ export default {
if (this.isAttributeTypeDate) {
return this.value
? new Date(this.value || new Date()).toLocaleDateString()
: '';
: '---';
}
if (this.isAttributeTypeCheckbox) {
return this.value === 'false' ? false : this.value;
}
return this.value;
return this.hasValue ? this.value : '---';
},
formattedValue() {
return this.isAttributeTypeDate
@@ -83,6 +83,9 @@ export default {
isAttributeTypeDate() {
return this.attributeType === 'date';
},
hasValue() {
return this.value !== null && this.value !== '';
},
urlValue() {
return isValidURL(this.value) ? this.value : '---';
},
@@ -223,7 +226,7 @@ export default {
/>
</span>
<NextButton
v-if="showActions && value"
v-if="showActions && hasValue"
v-tooltip.left="$t('CUSTOM_ATTRIBUTES.ACTIONS.DELETE')"
slate
sm
@@ -281,13 +284,13 @@ export default {
v-else
class="group-hover:bg-n-slate-3 group-hover:dark:bg-n-solid-3 inline-block rounded-sm mb-0 break-all py-0.5 px-1"
>
{{ displayValue || '---' }}
{{ displayValue }}
</p>
<div
class="flex items-center max-w-[2rem] gap-1 ml-1 rtl:mr-1 rtl:ml-0"
>
<NextButton
v-if="showActions && value"
v-if="showActions && hasValue"
v-tooltip="$t('CUSTOM_ATTRIBUTES.ACTIONS.COPY')"
xs
slate
app/javascript/dashboard/components/widgets/conversation/ConversationBasicFilter.vue
+9 -6
View File
@@ -38,7 +38,7 @@ const currentSortBy = computed(() => {
);
});
const chatStatusOptions = [
const chatStatusOptions = computed(() => [
{
label: t('CHAT_LIST.CHAT_STATUS_FILTER_ITEMS.open.TEXT'),
value: 'open',
@@ -59,9 +59,9 @@ const chatStatusOptions = [
label: t('CHAT_LIST.CHAT_STATUS_FILTER_ITEMS.all.TEXT'),
value: 'all',
},
];
]);
const chatSortOptions = [
const chatSortOptions = computed(() => [
{
label: t('CHAT_LIST.SORT_ORDER_ITEMS.last_activity_at_asc.TEXT'),
value: 'last_activity_at_asc',
@@ -94,15 +94,18 @@ const chatSortOptions = [
label: t('CHAT_LIST.SORT_ORDER_ITEMS.waiting_since_desc.TEXT'),
value: 'waiting_since_desc',
},
];
]);
const activeChatStatusLabel = computed(
() =>
chatStatusOptions.find(m => m.value === chatStatusFilter.value)?.label || ''
chatStatusOptions.value.find(m => m.value === chatStatusFilter.value)
?.label || ''
);
const activeChatSortLabel = computed(
() => chatSortOptions.find(m => m.value === chatSortFilter.value)?.label || ''
() =>
chatSortOptions.value.find(m => m.value === chatSortFilter.value)?.label ||
''
);
const saveSelectedFilter = (type, value) => {
app/javascript/dashboard/i18n/locale/am/inboxMgmt.json
+28 -3
View File
@@ -481,7 +481,8 @@
"PRE_CHAT_FORM": "Pre Chat Form",
"BUSINESS_HOURS": "Business Hours",
"WIDGET_BUILDER": "Widget Builder",
"BOT_CONFIGURATION": "Bot Configuration"
"BOT_CONFIGURATION": "Bot Configuration",
"CSAT": "CSAT"
},
"SETTINGS": "Settings",
"FEATURES": {
@@ -502,9 +503,7 @@
"ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
"ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
"AUTO_ASSIGNMENT": "Enable auto assignment",
"ENABLE_CSAT": "Enable CSAT",
"SENDER_NAME_SECTION": "Enable Agent Name in Email",
"ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
"SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
"ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email",
"ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.",
@@ -578,6 +577,32 @@
"LABEL": "Visitors should provide their name and email address before starting the chat"
}
},
"CSAT": {
"TITLE": "Enable CSAT",
"SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
"DISPLAY_TYPE": {
"LABEL": "Display type"
},
"MESSAGE": {
"LABEL": "Message",
"PLACEHOLDER": "Please enter a message to show users with the form"
},
"SURVEY_RULE": {
"LABEL": "Survey rule",
"DESCRIPTION_PREFIX": "Send the survey if the conversation",
"DESCRIPTION_SUFFIX": "any of the labels",
"OPERATOR": {
"CONTAINS": "contains",
"DOES_NOT_CONTAINS": "does not contain"
},
"SELECT_PLACEHOLDER": "select labels"
},
"NOTE": "Note: CSAT surveys are sent only once per conversation",
"API": {
"SUCCESS_MESSAGE": "CSAT settings updated successfully",
"ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
}
},
"BUSINESS_HOURS": {
"TITLE": "Set your availability",
"SUBTITLE": "Set your availability on your livechat widget",
app/javascript/dashboard/i18n/locale/ar/inboxMgmt.json
+28 -3
View File
@@ -481,7 +481,8 @@
"PRE_CHAT_FORM": "نموذج ما قبل الدردشة",
"BUSINESS_HOURS": "ساعات العمل",
"WIDGET_BUILDER": "منشئ اللايف شات",
"BOT_CONFIGURATION": "اعدادات البوت"
"BOT_CONFIGURATION": "اعدادات البوت",
"CSAT": "تقييم رضاء العملاء"
},
"SETTINGS": "الإعدادات",
"FEATURES": {
@@ -502,9 +503,7 @@
"ENABLE_EMAIL_COLLECT_BOX": "تفعيل صندوق جمع البريد الإلكتروني",
"ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "تمكين أو تعطيل مربع جمع البريد الإلكتروني في محادثة جديدة",
"AUTO_ASSIGNMENT": "تفعيل الإسناد التلقائي",
"ENABLE_CSAT": "تمكين تقييم خدمة العملاء",
"SENDER_NAME_SECTION": "تمكين اسم الوكيل في البريد الإلكتروني",
"ENABLE_CSAT_SUB_TEXT": "تمكين/تعطيل تقييم خدمة العملاء بعد إنتهاء المحادثة",
"SENDER_NAME_SECTION_TEXT": "تمكين/تعطيل إظهار اسم الوكيل في البريد الإلكتروني، إذا تم تعطيله فسيظهر اسم المنشأة",
"ENABLE_CONTINUITY_VIA_EMAIL": "تمكين استمرارية المحادثة عبر البريد الإلكتروني",
"ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "المحادثات ستستمر عبر البريد الإلكتروني إذا كان عنوان البريد الإلكتروني لجهة الاتصال متاحاً.",
@@ -578,6 +577,32 @@
"LABEL": "يجب على الزوار تقديم اسمهم وعنوان بريدهم الإلكتروني قبل بدء المحادثة"
}
},
"CSAT": {
"TITLE": "تمكين تقييم خدمة العملاء",
"SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
"DISPLAY_TYPE": {
"LABEL": "Display type"
},
"MESSAGE": {
"LABEL": "رسالة",
"PLACEHOLDER": "Please enter a message to show users with the form"
},
"SURVEY_RULE": {
"LABEL": "Survey rule",
"DESCRIPTION_PREFIX": "Send the survey if the conversation",
"DESCRIPTION_SUFFIX": "any of the labels",
"OPERATOR": {
"CONTAINS": "يحتوي",
"DOES_NOT_CONTAINS": "لا يحتوي"
},
"SELECT_PLACEHOLDER": "select labels"
},
"NOTE": "Note: CSAT surveys are sent only once per conversation",
"API": {
"SUCCESS_MESSAGE": "CSAT settings updated successfully",
"ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
}
},
"BUSINESS_HOURS": {
"TITLE": "قم بتعيين توافرك",
"SUBTITLE": "تعيين توافرك على أداة الدردشة المباشرة الخاصة بك",
app/javascript/dashboard/i18n/locale/az/inboxMgmt.json
+28 -3
View File
@@ -481,7 +481,8 @@
"PRE_CHAT_FORM": "Pre Chat Form",
"BUSINESS_HOURS": "Business Hours",
"WIDGET_BUILDER": "Widget Builder",
"BOT_CONFIGURATION": "Bot Configuration"
"BOT_CONFIGURATION": "Bot Configuration",
"CSAT": "CSAT"
},
"SETTINGS": "Settings",
"FEATURES": {
@@ -502,9 +503,7 @@
"ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
"ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
"AUTO_ASSIGNMENT": "Enable auto assignment",
"ENABLE_CSAT": "Enable CSAT",
"SENDER_NAME_SECTION": "Enable Agent Name in Email",
"ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
"SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
"ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email",
"ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.",
@@ -578,6 +577,32 @@
"LABEL": "Visitors should provide their name and email address before starting the chat"
}
},
"CSAT": {
"TITLE": "Enable CSAT",
"SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
"DISPLAY_TYPE": {
"LABEL": "Display type"
},
"MESSAGE": {
"LABEL": "Message",
"PLACEHOLDER": "Please enter a message to show users with the form"
},
"SURVEY_RULE": {
"LABEL": "Survey rule",
"DESCRIPTION_PREFIX": "Send the survey if the conversation",
"DESCRIPTION_SUFFIX": "any of the labels",
"OPERATOR": {
"CONTAINS": "contains",
"DOES_NOT_CONTAINS": "does not contain"
},
"SELECT_PLACEHOLDER": "select labels"
},
"NOTE": "Note: CSAT surveys are sent only once per conversation",
"API": {
"SUCCESS_MESSAGE": "CSAT settings updated successfully",
"ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
}
},
"BUSINESS_HOURS": {
"TITLE": "Set your availability",
"SUBTITLE": "Set your availability on your livechat widget",
app/javascript/dashboard/i18n/locale/bg/inboxMgmt.json
+28 -3
View File
@@ -481,7 +481,8 @@
"PRE_CHAT_FORM": "Pre Chat Form",
"BUSINESS_HOURS": "Business Hours",
"WIDGET_BUILDER": "Widget Builder",
"BOT_CONFIGURATION": "Bot Configuration"
"BOT_CONFIGURATION": "Bot Configuration",
"CSAT": "CSAT"
},
"SETTINGS": "Settings",
"FEATURES": {
@@ -502,9 +503,7 @@
"ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
"ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
"AUTO_ASSIGNMENT": "Enable auto assignment",
"ENABLE_CSAT": "Enable CSAT",
"SENDER_NAME_SECTION": "Enable Agent Name in Email",
"ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
"SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
"ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email",
"ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.",
@@ -578,6 +577,32 @@
"LABEL": "Visitors should provide their name and email address before starting the chat"
}
},
"CSAT": {
"TITLE": "Enable CSAT",
"SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
"DISPLAY_TYPE": {
"LABEL": "Display type"
},
"MESSAGE": {
"LABEL": "Съобщение",
"PLACEHOLDER": "Please enter a message to show users with the form"
},
"SURVEY_RULE": {
"LABEL": "Survey rule",
"DESCRIPTION_PREFIX": "Send the survey if the conversation",
"DESCRIPTION_SUFFIX": "any of the labels",
"OPERATOR": {
"CONTAINS": "съдържа",
"DOES_NOT_CONTAINS": "не съдържа"
},
"SELECT_PLACEHOLDER": "select labels"
},
"NOTE": "Note: CSAT surveys are sent only once per conversation",
"API": {
"SUCCESS_MESSAGE": "CSAT settings updated successfully",
"ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
}
},
"BUSINESS_HOURS": {
"TITLE": "Set your availability",
"SUBTITLE": "Set your availability on your livechat widget",
app/javascript/dashboard/i18n/locale/ca/inboxMgmt.json
+28 -3
View File
@@ -481,7 +481,8 @@
"PRE_CHAT_FORM": "Formulari de xat previ",
"BUSINESS_HOURS": "Horari comercial",
"WIDGET_BUILDER": "Creador del widget",
"BOT_CONFIGURATION": "Configuracions del bot"
"BOT_CONFIGURATION": "Configuracions del bot",
"CSAT": "CSAT"
},
"SETTINGS": "Configuracions",
"FEATURES": {
@@ -502,9 +503,7 @@
"ENABLE_EMAIL_COLLECT_BOX": "Activa la bústia de recollida de correu electrònic",
"ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Activa o desactiva la casella de recollida de correu electrònic en una conversa nova",
"AUTO_ASSIGNMENT": "Activa l'assignació automàtica",
"ENABLE_CSAT": "Habilita CSAT",
"SENDER_NAME_SECTION": "Activa el nom de l'agent al correu electrònic",
"ENABLE_CSAT_SUB_TEXT": "Activa/desactiva l'enquesta CSAT (satisfacció del client) després de resoldre una conversa",
"SENDER_NAME_SECTION_TEXT": "Activa/Desactiva la mostra del nom de l'agent al correu electrònic, si està desactivat, mostrarà el nom de l'empresa",
"ENABLE_CONTINUITY_VIA_EMAIL": "Activa la continuïtat de la conversa per correu electrònic",
"ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Les converses continuaran per correu electrònic si l'adreça electrònica de contacte està disponible.",
@@ -578,6 +577,32 @@
"LABEL": "Els visitants han de proporcionar el seu nom i adreça de correu electrònic abans d'iniciar el xat"
}
},
"CSAT": {
"TITLE": "Habilita CSAT",
"SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
"DISPLAY_TYPE": {
"LABEL": "Display type"
},
"MESSAGE": {
"LABEL": "Missatge",
"PLACEHOLDER": "Please enter a message to show users with the form"
},
"SURVEY_RULE": {
"LABEL": "Survey rule",
"DESCRIPTION_PREFIX": "Send the survey if the conversation",
"DESCRIPTION_SUFFIX": "any of the labels",
"OPERATOR": {
"CONTAINS": "conté",
"DOES_NOT_CONTAINS": "no conté"
},
"SELECT_PLACEHOLDER": "select labels"
},
"NOTE": "Note: CSAT surveys are sent only once per conversation",
"API": {
"SUCCESS_MESSAGE": "CSAT settings updated successfully",
"ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
}
},
"BUSINESS_HOURS": {
"TITLE": "Estableix la vostra disponibilitat",
"SUBTITLE": "Estableix la teva disponibilitat al widget del xat en directe",
app/javascript/dashboard/i18n/locale/cs/inboxMgmt.json
+28 -3
View File
@@ -481,7 +481,8 @@
"PRE_CHAT_FORM": "Formulář před chatem",
"BUSINESS_HOURS": "Pracovní doba",
"WIDGET_BUILDER": "Widget Builder",
"BOT_CONFIGURATION": "Bot Configuration"
"BOT_CONFIGURATION": "Bot Configuration",
"CSAT": "CSAT"
},
"SETTINGS": "Nastavení",
"FEATURES": {
@@ -502,9 +503,7 @@
"ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
"ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
"AUTO_ASSIGNMENT": "Povolit automatické přiřazení",
"ENABLE_CSAT": "Enable CSAT",
"SENDER_NAME_SECTION": "Enable Agent Name in Email",
"ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
"SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
"ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email",
"ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.",
@@ -578,6 +577,32 @@
"LABEL": "Visitors should provide their name and email address before starting the chat"
}
},
"CSAT": {
"TITLE": "Enable CSAT",
"SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
"DISPLAY_TYPE": {
"LABEL": "Display type"
},
"MESSAGE": {
"LABEL": "Zpráva",
"PLACEHOLDER": "Please enter a message to show users with the form"
},
"SURVEY_RULE": {
"LABEL": "Survey rule",
"DESCRIPTION_PREFIX": "Send the survey if the conversation",
"DESCRIPTION_SUFFIX": "any of the labels",
"OPERATOR": {
"CONTAINS": "contains",
"DOES_NOT_CONTAINS": "does not contain"
},
"SELECT_PLACEHOLDER": "select labels"
},
"NOTE": "Note: CSAT surveys are sent only once per conversation",
"API": {
"SUCCESS_MESSAGE": "CSAT settings updated successfully",
"ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
}
},
"BUSINESS_HOURS": {
"TITLE": "Nastavte svou dostupnost",
"SUBTITLE": "Set your availability on your livechat widget",
app/javascript/dashboard/i18n/locale/da/inboxMgmt.json
+28 -3
View File
@@ -481,7 +481,8 @@
"PRE_CHAT_FORM": "Pre Chat Form",
"BUSINESS_HOURS": "Forretningstider",
"WIDGET_BUILDER": "Widget Builder",
"BOT_CONFIGURATION": "Bot konfiguration"
"BOT_CONFIGURATION": "Bot konfiguration",
"CSAT": "CSAT"
},
"SETTINGS": "Indstillinger",
"FEATURES": {
@@ -502,9 +503,7 @@
"ENABLE_EMAIL_COLLECT_BOX": "Aktiver boks til indsamling af e-mail",
"ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Aktiver eller deaktivér opsamlingsboks for e-mail ved ny samtale",
"AUTO_ASSIGNMENT": "Aktiver automatisk tildeling",
"ENABLE_CSAT": "Aktiver CSAT",
"SENDER_NAME_SECTION": "Enable Agent Name in Email",
"ENABLE_CSAT_SUB_TEXT": "Aktiver/deaktivér CSAT(Customer satisfaction) undersøgelse efter at have løst en samtale",
"SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
"ENABLE_CONTINUITY_VIA_EMAIL": "Aktivér konversationskontinuitet via e-mail",
"ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Samtaler vil fortsætte via e-mail, hvis kontaktpersonens e-mailadresse er tilgængelig.",
@@ -578,6 +577,32 @@
"LABEL": "Besøgende skal angive deres navn og e-mailadresse, før du starter chatten"
}
},
"CSAT": {
"TITLE": "Aktiver CSAT",
"SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
"DISPLAY_TYPE": {
"LABEL": "Display type"
},
"MESSAGE": {
"LABEL": "Besked",
"PLACEHOLDER": "Please enter a message to show users with the form"
},
"SURVEY_RULE": {
"LABEL": "Survey rule",
"DESCRIPTION_PREFIX": "Send the survey if the conversation",
"DESCRIPTION_SUFFIX": "any of the labels",
"OPERATOR": {
"CONTAINS": "indeholder",
"DOES_NOT_CONTAINS": "indeholder ikke"
},
"SELECT_PLACEHOLDER": "select labels"
},
"NOTE": "Note: CSAT surveys are sent only once per conversation",
"API": {
"SUCCESS_MESSAGE": "CSAT settings updated successfully",
"ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
}
},
"BUSINESS_HOURS": {
"TITLE": "Indstil din tilgængelighed",
"SUBTITLE": "Indstil din tilgængelighed på din livechat widget",
app/javascript/dashboard/i18n/locale/de/inboxMgmt.json
+28 -3
View File
@@ -481,7 +481,8 @@
"PRE_CHAT_FORM": "Pre-Chat-Formular",
"BUSINESS_HOURS": "Öffnungszeiten",
"WIDGET_BUILDER": "Widget-Generator",
"BOT_CONFIGURATION": "Bot-Konfiguration"
"BOT_CONFIGURATION": "Bot-Konfiguration",
"CSAT": "CSAT"
},
"SETTINGS": "Einstellungen",
"FEATURES": {
@@ -502,9 +503,7 @@
"ENABLE_EMAIL_COLLECT_BOX": "E-Mail-Sammelbox aktivieren",
"ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "E-Mail-Sammelbox für neue Konversation aktivieren oder deaktivieren",
"AUTO_ASSIGNMENT": "Aktivieren Sie die automatische Zuweisung",
"ENABLE_CSAT": "CSAT aktivieren",
"SENDER_NAME_SECTION": "Aktivieren Sie den Agentennamen in der E-Mail",
"ENABLE_CSAT_SUB_TEXT": "CSAT(Kundenzufriedenheit) Umfrage aktivieren/deaktivieren nach Abschluss eines Gesprächs",
"SENDER_NAME_SECTION_TEXT": "Aktivieren/Deaktivieren Sie die Anzeige des Agentennamens in der E-Mail. Wenn deaktiviert, wird der Firmenname angezeigt",
"ENABLE_CONTINUITY_VIA_EMAIL": "Konversationskontinuität per E-Mail aktivieren",
"ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Konversationen werden per E-Mail fortgesetzt, wenn die Kontakt-E-Mail-Adresse verfügbar ist.",
@@ -578,6 +577,32 @@
"LABEL": "Besucher sollten ihren Namen und ihre E-Mail-Adresse angeben, bevor sie den Chat starten"
}
},
"CSAT": {
"TITLE": "CSAT aktivieren",
"SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
"DISPLAY_TYPE": {
"LABEL": "Display type"
},
"MESSAGE": {
"LABEL": "Nachricht",
"PLACEHOLDER": "Please enter a message to show users with the form"
},
"SURVEY_RULE": {
"LABEL": "Survey rule",
"DESCRIPTION_PREFIX": "Send the survey if the conversation",
"DESCRIPTION_SUFFIX": "any of the labels",
"OPERATOR": {
"CONTAINS": "enthält",
"DOES_NOT_CONTAINS": "beinhaltet nicht"
},
"SELECT_PLACEHOLDER": "select labels"
},
"NOTE": "Note: CSAT surveys are sent only once per conversation",
"API": {
"SUCCESS_MESSAGE": "CSAT settings updated successfully",
"ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
}
},
"BUSINESS_HOURS": {
"TITLE": "Legen Sie Ihre Verfügbarkeit fest",
"SUBTITLE": "Legen Sie die Verfügbarkeit für das Live-Chat-Widget fest",
app/javascript/dashboard/i18n/locale/el/inboxMgmt.json
+28 -3
View File
@@ -481,7 +481,8 @@
"PRE_CHAT_FORM": "Φόρμα Προ-Συνομιλίας",
"BUSINESS_HOURS": "Ώρες Εργασίας",
"WIDGET_BUILDER": "Δημιουργός Widget",
"BOT_CONFIGURATION": "Ρυθμίσεις Bot"
"BOT_CONFIGURATION": "Ρυθμίσεις Bot",
"CSAT": "CSAT"
},
"SETTINGS": "Ρυθμίσεις",
"FEATURES": {
@@ -502,9 +503,7 @@
"ENABLE_EMAIL_COLLECT_BOX": "Ενεργοποιήσετε το πλαίσιο συλλογής email",
"ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Ενεργοποίηση ή απενεργοποίηση του πλαισίου συλλογής μηνυμάτων ηλεκτρονικού ταχυδρομείου στη νέα συνομιλία",
"AUTO_ASSIGNMENT": "Επιτρέπεται η αυτόματη αντιστοίχιση",
"ENABLE_CSAT": "Ενεργοποίηση CSAT",
"SENDER_NAME_SECTION": "Enable Agent Name in Email",
"ENABLE_CSAT_SUB_TEXT": "Ενεργοποίηση/Απενεργοποίηση της έρευνας CSAT (ικανοποίηση πελατών) μετά την επίλυση μιας συνομιλίας",
"SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
"ENABLE_CONTINUITY_VIA_EMAIL": "Ενεργοποίηση της συνέχειας συνομιλίας μέσω email",
"ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Οι συζητήσεις θα συνεχίσουν μέσω email αν η διεύθυνση ηλεκτρονικού ταχυδρομείου επαφής είναι διαθέσιμη.",
@@ -578,6 +577,32 @@
"LABEL": "Οι επισκέπτες θα πρέπει να συμπληρώνουν το όνομα και τη διεύθυνση ηλεκτρονικού ταχυδρομείου τους πριν από την έναρξη της συνομιλίας"
}
},
"CSAT": {
"TITLE": "Ενεργοποίηση CSAT",
"SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
"DISPLAY_TYPE": {
"LABEL": "Display type"
},
"MESSAGE": {
"LABEL": "Μήνυμα",
"PLACEHOLDER": "Please enter a message to show users with the form"
},
"SURVEY_RULE": {
"LABEL": "Survey rule",
"DESCRIPTION_PREFIX": "Send the survey if the conversation",
"DESCRIPTION_SUFFIX": "any of the labels",
"OPERATOR": {
"CONTAINS": "περιέχει",
"DOES_NOT_CONTAINS": "δεν περιέχει"
},
"SELECT_PLACEHOLDER": "select labels"
},
"NOTE": "Note: CSAT surveys are sent only once per conversation",
"API": {
"SUCCESS_MESSAGE": "CSAT settings updated successfully",
"ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
}
},
"BUSINESS_HOURS": {
"TITLE": "Ορίστε τη διαθεσιμότητά σας",
"SUBTITLE": "Ορίστε τη διαθεσιμότητα στο livechat widget σας",
app/javascript/dashboard/i18n/locale/en/inboxMgmt.json
+28 -3
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@@ -481,7 +481,8 @@
"PRE_CHAT_FORM": "Pre Chat Form",
"BUSINESS_HOURS": "Business Hours",
"WIDGET_BUILDER": "Widget Builder",
"BOT_CONFIGURATION": "Bot Configuration"
"BOT_CONFIGURATION": "Bot Configuration",
"CSAT": "CSAT"
},
"SETTINGS": "Settings",
"FEATURES": {
@@ -502,9 +503,7 @@
"ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
"ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
"AUTO_ASSIGNMENT": "Enable auto assignment",
"ENABLE_CSAT": "Enable CSAT",
"SENDER_NAME_SECTION": "Enable Agent Name in Email",
"ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
"SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
"ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email",
"ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.",
@@ -578,6 +577,32 @@
"LABEL": "Visitors should provide their name and email address before starting the chat"
}
},
"CSAT": {
"TITLE": "Enable CSAT",
"SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
"DISPLAY_TYPE": {
"LABEL": "Display type"
},
"MESSAGE": {
"LABEL": "Message",
"PLACEHOLDER": "Please enter a message to show users with the form"
},
"SURVEY_RULE": {
"LABEL": "Survey rule",
"DESCRIPTION_PREFIX": "Send the survey if the conversation",
"DESCRIPTION_SUFFIX": "any of the labels",
"OPERATOR": {
"CONTAINS": "contains",
"DOES_NOT_CONTAINS": "does not contain"
},
"SELECT_PLACEHOLDER": "select labels"
},
"NOTE": "Note: CSAT surveys are sent only once per conversation",
"API": {
"SUCCESS_MESSAGE": "CSAT settings updated successfully",
"ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
}
},
"BUSINESS_HOURS": {
"TITLE": "Set your availability",
"SUBTITLE": "Set your availability on your livechat widget",
app/javascript/dashboard/i18n/locale/es/inboxMgmt.json
+28 -3
View File
@@ -481,7 +481,8 @@
"PRE_CHAT_FORM": "Pre-formulario de chat",
"BUSINESS_HOURS": "Horarios",
"WIDGET_BUILDER": "Constructor de Widget",
"BOT_CONFIGURATION": "Configuración del bot"
"BOT_CONFIGURATION": "Configuración del bot",
"CSAT": "Encuestas de Satisfacción"
},
"SETTINGS": "Ajustes",
"FEATURES": {
@@ -502,9 +503,7 @@
"ENABLE_EMAIL_COLLECT_BOX": "Activar caja de recolección de correo electrónico",
"ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Activar o desactivar la caja de recolección de correo electrónico",
"AUTO_ASSIGNMENT": "Activar asignación automática",
"ENABLE_CSAT": "Habilitar Encuesta de Satisfacción",
"SENDER_NAME_SECTION": "Habilitar nombre del agente en el correo electrónico",
"ENABLE_CSAT_SUB_TEXT": "Habilitar/deshabilitar encuesta CSAT(satisfacción del cliente) después de resolver una conversación",
"SENDER_NAME_SECTION_TEXT": "Habilitar/Deshabilitar mostrando el nombre del agente en el correo electrónico, si está deshabilitado, mostrará el nombre del negocio",
"ENABLE_CONTINUITY_VIA_EMAIL": "Habilitar continuidad de conversación por correo electrónico",
"ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Las conversaciones continuarán por correo electrónico si la dirección de correo electrónico de contacto está disponible.",
@@ -578,6 +577,32 @@
"LABEL": "Los visitantes deben proporcionar su nombre y dirección de correo electrónico antes de iniciar el chat"
}
},
"CSAT": {
"TITLE": "Habilitar Encuesta de Satisfacción",
"SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
"DISPLAY_TYPE": {
"LABEL": "Display type"
},
"MESSAGE": {
"LABEL": "Mensaje",
"PLACEHOLDER": "Please enter a message to show users with the form"
},
"SURVEY_RULE": {
"LABEL": "Survey rule",
"DESCRIPTION_PREFIX": "Send the survey if the conversation",
"DESCRIPTION_SUFFIX": "any of the labels",
"OPERATOR": {
"CONTAINS": "contiene",
"DOES_NOT_CONTAINS": "no contiene"
},
"SELECT_PLACEHOLDER": "select labels"
},
"NOTE": "Note: CSAT surveys are sent only once per conversation",
"API": {
"SUCCESS_MESSAGE": "CSAT settings updated successfully",
"ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
}
},
"BUSINESS_HOURS": {
"TITLE": "Establecer su disponibilidad",
"SUBTITLE": "Establezca su disponibilidad en su widget de livechat",
app/javascript/dashboard/i18n/locale/fa/inboxMgmt.json
+28 -3
View File
@@ -481,7 +481,8 @@
"PRE_CHAT_FORM": "فرم پیش چت",
"BUSINESS_HOURS": "ساعت کاری",
"WIDGET_BUILDER": "سازنده ابزارک",
"BOT_CONFIGURATION": "پیکربندی ربات"
"BOT_CONFIGURATION": "پیکربندی ربات",
"CSAT": "رضایت مشتری"
},
"SETTINGS": "تنظیمات",
"FEATURES": {
@@ -502,9 +503,7 @@
"ENABLE_EMAIL_COLLECT_BOX": "فعال سازی فرم دریافت ایمیل از کاربر",
"ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "فعال یا غیرفعال کردن فرم دریافت ایمیل از کاربر",
"AUTO_ASSIGNMENT": "فعال کردن واگذاری خودکار گفتگو به ایجنت ها",
"ENABLE_CSAT": "فعال کردن رضایت مشتری",
"SENDER_NAME_SECTION": "فعال سازی نام اپراتور در ایمیل",
"ENABLE_CSAT_SUB_TEXT": "پس از پایان گفتگو ، نظرسنجی CSAT (رضایت مشتری) را فعال/غیرفعال کنید",
"SENDER_NAME_SECTION_TEXT": "فعال/غیرفعال کردن نمایش نام اپراتور در ایمیل، اگر غیرفعال باشد نام کسب و کار نشان داده می شود",
"ENABLE_CONTINUITY_VIA_EMAIL": "ادامه مکالمه را از طریق ایمیل فعال کنید",
"ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "اگر آدرس ایمیل تماس در دسترس باشد، مکالمات از طریق ایمیل ادامه خواهد یافت.",
@@ -578,6 +577,32 @@
"LABEL": "بازدیدکنندگان باید قبل از شروع چت نام و آدرس ایمیل خود را ارائه دهند"
}
},
"CSAT": {
"TITLE": "فعال کردن رضایت مشتری",
"SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
"DISPLAY_TYPE": {
"LABEL": "Display type"
},
"MESSAGE": {
"LABEL": "پیام",
"PLACEHOLDER": "Please enter a message to show users with the form"
},
"SURVEY_RULE": {
"LABEL": "Survey rule",
"DESCRIPTION_PREFIX": "Send the survey if the conversation",
"DESCRIPTION_SUFFIX": "any of the labels",
"OPERATOR": {
"CONTAINS": "شامل",
"DOES_NOT_CONTAINS": "شامل نمی‌شود"
},
"SELECT_PLACEHOLDER": "select labels"
},
"NOTE": "Note: CSAT surveys are sent only once per conversation",
"API": {
"SUCCESS_MESSAGE": "CSAT settings updated successfully",
"ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
}
},
"BUSINESS_HOURS": {
"TITLE": "در دسترس بودن خود را تنظیم کنید",
"SUBTITLE": "زمان در دسترس بودن خود را بر روی چت زنده مشخص کنید",
app/javascript/dashboard/i18n/locale/fi/inboxMgmt.json
+28 -3
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@@ -481,7 +481,8 @@
"PRE_CHAT_FORM": "Pre Chat Form",
"BUSINESS_HOURS": "Business Hours",
"WIDGET_BUILDER": "Widget Builder",
"BOT_CONFIGURATION": "Bot Configuration"
"BOT_CONFIGURATION": "Bot Configuration",
"CSAT": "CSAT"
},
"SETTINGS": "Asetukset",
"FEATURES": {
@@ -502,9 +503,7 @@
"ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
"ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
"AUTO_ASSIGNMENT": "Ota automaattinen delegointi käyttöön",
"ENABLE_CSAT": "Enable CSAT",
"SENDER_NAME_SECTION": "Enable Agent Name in Email",
"ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
"SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
"ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email",
"ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.",
@@ -578,6 +577,32 @@
"LABEL": "Visitors should provide their name and email address before starting the chat"
}
},
"CSAT": {
"TITLE": "Enable CSAT",
"SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
"DISPLAY_TYPE": {
"LABEL": "Display type"
},
"MESSAGE": {
"LABEL": "Viesti",
"PLACEHOLDER": "Please enter a message to show users with the form"
},
"SURVEY_RULE": {
"LABEL": "Survey rule",
"DESCRIPTION_PREFIX": "Send the survey if the conversation",
"DESCRIPTION_SUFFIX": "any of the labels",
"OPERATOR": {
"CONTAINS": "contains",
"DOES_NOT_CONTAINS": "does not contain"
},
"SELECT_PLACEHOLDER": "select labels"
},
"NOTE": "Note: CSAT surveys are sent only once per conversation",
"API": {
"SUCCESS_MESSAGE": "CSAT settings updated successfully",
"ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
}
},
"BUSINESS_HOURS": {
"TITLE": "Set your availability",
"SUBTITLE": "Set your availability on your livechat widget",
app/javascript/dashboard/i18n/locale/fr/inboxMgmt.json
+28 -3
View File
@@ -481,7 +481,8 @@
"PRE_CHAT_FORM": "Formulaire avant chat",
"BUSINESS_HOURS": "Heures de bureau",
"WIDGET_BUILDER": "Constructeur de Widget",
"BOT_CONFIGURATION": "Configuration du bot"
"BOT_CONFIGURATION": "Configuration du bot",
"CSAT": "CSAT"
},
"SETTINGS": "Paramètres",
"FEATURES": {
@@ -502,9 +503,7 @@
"ENABLE_EMAIL_COLLECT_BOX": "Activer la boîte de collecte des courriels",
"ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Activer ou désactiver la boîte de collecte des courriels pour les nouvelles conversations",
"AUTO_ASSIGNMENT": "Activer l'assignation automatique",
"ENABLE_CSAT": "Activer CSAT",
"SENDER_NAME_SECTION": "Activer le nom de l'agent dans l'e-mail",
"ENABLE_CSAT_SUB_TEXT": "Activer/Désactiver l'enquête CSAT(satisfaction du client) après avoir résolu une conversation",
"SENDER_NAME_SECTION_TEXT": "Activer/Désactiver l'affichage du nom de l'agent dans l'e-mail, si désactivé, il affichera le nom de l'entreprise",
"ENABLE_CONTINUITY_VIA_EMAIL": "Activer la continuité de la conversation par e-mail",
"ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Les conversations se poursuivront par courrier électronique si l'adresse e-mail du contact est disponible.",
@@ -578,6 +577,32 @@
"LABEL": "Les visiteurs doivent indiquer leur nom et leur courriel avant de commencer le chat"
}
},
"CSAT": {
"TITLE": "Activer CSAT",
"SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
"DISPLAY_TYPE": {
"LABEL": "Display type"
},
"MESSAGE": {
"LABEL": "Message",
"PLACEHOLDER": "Please enter a message to show users with the form"
},
"SURVEY_RULE": {
"LABEL": "Survey rule",
"DESCRIPTION_PREFIX": "Send the survey if the conversation",
"DESCRIPTION_SUFFIX": "any of the labels",
"OPERATOR": {
"CONTAINS": "contient",
"DOES_NOT_CONTAINS": "ne contient pas"
},
"SELECT_PLACEHOLDER": "select labels"
},
"NOTE": "Note: CSAT surveys are sent only once per conversation",
"API": {
"SUCCESS_MESSAGE": "CSAT settings updated successfully",
"ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
}
},
"BUSINESS_HOURS": {
"TITLE": "Définissez votre disponibilité",
"SUBTITLE": "Définissez votre disponibilité sur votre widget livechat",
app/javascript/dashboard/i18n/locale/he/inboxMgmt.json
+28 -3
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@@ -481,7 +481,8 @@
"PRE_CHAT_FORM": "טופס צ'אט מקדים",
"BUSINESS_HOURS": "שעות פעילות",
"WIDGET_BUILDER": "בונה יישומונים",
"BOT_CONFIGURATION": "הגדרות בוט"
"BOT_CONFIGURATION": "הגדרות בוט",
"CSAT": "CSAT"
},
"SETTINGS": "הגדרות",
"FEATURES": {
@@ -502,9 +503,7 @@
"ENABLE_EMAIL_COLLECT_BOX": "אפשר תיבת איסוף דוא\"ל",
"ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "הפעל או השבת את תיבת איסוף הדוא\"ל בשיחה חדשה",
"AUTO_ASSIGNMENT": "אפשר הקצאה אוטומטית",
"ENABLE_CSAT": "אפשר CSAT",
"SENDER_NAME_SECTION": "Enable Agent Name in Email",
"ENABLE_CSAT_SUB_TEXT": "הפעל/השבת סקר CSAT (שביעות רצון לקוחות) לאחר פתרון שיחה",
"SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
"ENABLE_CONTINUITY_VIA_EMAIL": "אפשר המשך שיחה באמצעות הדוא\"ל",
"ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "שיחות ימשיכו באמצעות הדוא\"ל אם לאיש הקשר קיימת כתובת דוא\"ל תקנית.",
@@ -578,6 +577,32 @@
"LABEL": "המבקרים צריכים לספק את שמם וכתובת האימייל שלהם לפני תחילת הצ'אט"
}
},
"CSAT": {
"TITLE": "אפשר CSAT",
"SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
"DISPLAY_TYPE": {
"LABEL": "Display type"
},
"MESSAGE": {
"LABEL": "הודעה",
"PLACEHOLDER": "Please enter a message to show users with the form"
},
"SURVEY_RULE": {
"LABEL": "Survey rule",
"DESCRIPTION_PREFIX": "Send the survey if the conversation",
"DESCRIPTION_SUFFIX": "any of the labels",
"OPERATOR": {
"CONTAINS": "מכיל",
"DOES_NOT_CONTAINS": "לא מכיל"
},
"SELECT_PLACEHOLDER": "select labels"
},
"NOTE": "Note: CSAT surveys are sent only once per conversation",
"API": {
"SUCCESS_MESSAGE": "CSAT settings updated successfully",
"ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
}
},
"BUSINESS_HOURS": {
"TITLE": "הגדר את הזמינות שלך",
"SUBTITLE": "הגדר את הזמינות שלך בווידג'ט הצ'אט החי שלך",
app/javascript/dashboard/i18n/locale/hi/inboxMgmt.json
+28 -3
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@@ -481,7 +481,8 @@
"PRE_CHAT_FORM": "Pre Chat Form",
"BUSINESS_HOURS": "Business Hours",
"WIDGET_BUILDER": "Widget Builder",
"BOT_CONFIGURATION": "Bot Configuration"
"BOT_CONFIGURATION": "Bot Configuration",
"CSAT": "CSAT"
},
"SETTINGS": "Settings",
"FEATURES": {
@@ -502,9 +503,7 @@
"ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
"ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
"AUTO_ASSIGNMENT": "Enable auto assignment",
"ENABLE_CSAT": "Enable CSAT",
"SENDER_NAME_SECTION": "Enable Agent Name in Email",
"ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
"SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
"ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email",
"ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.",
@@ -578,6 +577,32 @@
"LABEL": "Visitors should provide their name and email address before starting the chat"
}
},
"CSAT": {
"TITLE": "Enable CSAT",
"SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
"DISPLAY_TYPE": {
"LABEL": "Display type"
},
"MESSAGE": {
"LABEL": "Message",
"PLACEHOLDER": "Please enter a message to show users with the form"
},
"SURVEY_RULE": {
"LABEL": "Survey rule",
"DESCRIPTION_PREFIX": "Send the survey if the conversation",
"DESCRIPTION_SUFFIX": "any of the labels",
"OPERATOR": {
"CONTAINS": "contains",
"DOES_NOT_CONTAINS": "does not contain"
},
"SELECT_PLACEHOLDER": "select labels"
},
"NOTE": "Note: CSAT surveys are sent only once per conversation",
"API": {
"SUCCESS_MESSAGE": "CSAT settings updated successfully",
"ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
}
},
"BUSINESS_HOURS": {
"TITLE": "Set your availability",
"SUBTITLE": "Set your availability on your livechat widget",
app/javascript/dashboard/i18n/locale/hr/inboxMgmt.json
+28 -3
View File
@@ -481,7 +481,8 @@
"PRE_CHAT_FORM": "Pre Chat Form",
"BUSINESS_HOURS": "Business Hours",
"WIDGET_BUILDER": "Widget Builder",
"BOT_CONFIGURATION": "Bot Configuration"
"BOT_CONFIGURATION": "Bot Configuration",
"CSAT": "CSAT"
},
"SETTINGS": "Settings",
"FEATURES": {
@@ -502,9 +503,7 @@
"ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
"ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
"AUTO_ASSIGNMENT": "Enable auto assignment",
"ENABLE_CSAT": "Enable CSAT",
"SENDER_NAME_SECTION": "Enable Agent Name in Email",
"ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
"SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
"ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email",
"ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.",
@@ -578,6 +577,32 @@
"LABEL": "Visitors should provide their name and email address before starting the chat"
}
},
"CSAT": {
"TITLE": "Enable CSAT",
"SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
"DISPLAY_TYPE": {
"LABEL": "Display type"
},
"MESSAGE": {
"LABEL": "Poruka",
"PLACEHOLDER": "Please enter a message to show users with the form"
},
"SURVEY_RULE": {
"LABEL": "Survey rule",
"DESCRIPTION_PREFIX": "Send the survey if the conversation",
"DESCRIPTION_SUFFIX": "any of the labels",
"OPERATOR": {
"CONTAINS": "sadrži",
"DOES_NOT_CONTAINS": "ne sadrži"
},
"SELECT_PLACEHOLDER": "select labels"
},
"NOTE": "Note: CSAT surveys are sent only once per conversation",
"API": {
"SUCCESS_MESSAGE": "CSAT settings updated successfully",
"ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
}
},
"BUSINESS_HOURS": {
"TITLE": "Set your availability",
"SUBTITLE": "Set your availability on your livechat widget",
app/javascript/dashboard/i18n/locale/hu/inboxMgmt.json
+28 -3
View File
@@ -481,7 +481,8 @@
"PRE_CHAT_FORM": "Chat előtti űrlap",
"BUSINESS_HOURS": "Nyitvatartás",
"WIDGET_BUILDER": "Widget építő",
"BOT_CONFIGURATION": "Bot konfiguráció"
"BOT_CONFIGURATION": "Bot konfiguráció",
"CSAT": "CSAT"
},
"SETTINGS": "Beállítások",
"FEATURES": {
@@ -502,9 +503,7 @@
"ENABLE_EMAIL_COLLECT_BOX": "E-mail gyűjtődoboz engedélyezése",
"ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Az e-mailek gyűjtődobozának engedélyezése vagy letiltása új beszélgetéseknél",
"AUTO_ASSIGNMENT": "Automata hozzárendelés engedélyezése",
"ENABLE_CSAT": "CSAT engedélyezése",
"SENDER_NAME_SECTION": "Ügynök nevének engedélyezése e-mailben",
"ENABLE_CSAT_SUB_TEXT": "A CSAT (Ügyfél-elégedettség) felmérés engedélyezése/letiltása egy beszélgetés megoldása után",
"SENDER_NAME_SECTION_TEXT": "Az ügynök nevének megjelenítésének engedélyezése/letiltása az e-mailben, ha le van tiltva, akkor a cég neve jelenik meg",
"ENABLE_CONTINUITY_VIA_EMAIL": "Beszélgetés folytatásának engedélyezése emailen keresztül",
"ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "A beszélgetések e-mailben folytatódnak, ha elérhető a kapcsolattartási e-mail cím.",
@@ -578,6 +577,32 @@
"LABEL": "A látogatóknak nevük és e-mailcímük megadása szükséges a beszélgetés megkezdése előtt"
}
},
"CSAT": {
"TITLE": "CSAT engedélyezése",
"SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
"DISPLAY_TYPE": {
"LABEL": "Display type"
},
"MESSAGE": {
"LABEL": "Üzenet",
"PLACEHOLDER": "Please enter a message to show users with the form"
},
"SURVEY_RULE": {
"LABEL": "Survey rule",
"DESCRIPTION_PREFIX": "Send the survey if the conversation",
"DESCRIPTION_SUFFIX": "any of the labels",
"OPERATOR": {
"CONTAINS": "tartalmaz",
"DOES_NOT_CONTAINS": "nem tartalmaz"
},
"SELECT_PLACEHOLDER": "select labels"
},
"NOTE": "Note: CSAT surveys are sent only once per conversation",
"API": {
"SUCCESS_MESSAGE": "CSAT settings updated successfully",
"ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
}
},
"BUSINESS_HOURS": {
"TITLE": "Elérhetőség beállítása",
"SUBTITLE": "Állításd be az elérhetőséged idejét a chat widgeten",
app/javascript/dashboard/i18n/locale/hy/inboxMgmt.json
+28 -3
View File
@@ -481,7 +481,8 @@
"PRE_CHAT_FORM": "Pre Chat Form",
"BUSINESS_HOURS": "Business Hours",
"WIDGET_BUILDER": "Widget Builder",
"BOT_CONFIGURATION": "Bot Configuration"
"BOT_CONFIGURATION": "Bot Configuration",
"CSAT": "CSAT"
},
"SETTINGS": "Settings",
"FEATURES": {
@@ -502,9 +503,7 @@
"ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
"ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
"AUTO_ASSIGNMENT": "Enable auto assignment",
"ENABLE_CSAT": "Enable CSAT",
"SENDER_NAME_SECTION": "Enable Agent Name in Email",
"ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
"SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
"ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email",
"ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.",
@@ -578,6 +577,32 @@
"LABEL": "Visitors should provide their name and email address before starting the chat"
}
},
"CSAT": {
"TITLE": "Enable CSAT",
"SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
"DISPLAY_TYPE": {
"LABEL": "Display type"
},
"MESSAGE": {
"LABEL": "Message",
"PLACEHOLDER": "Please enter a message to show users with the form"
},
"SURVEY_RULE": {
"LABEL": "Survey rule",
"DESCRIPTION_PREFIX": "Send the survey if the conversation",
"DESCRIPTION_SUFFIX": "any of the labels",
"OPERATOR": {
"CONTAINS": "contains",
"DOES_NOT_CONTAINS": "does not contain"
},
"SELECT_PLACEHOLDER": "select labels"
},
"NOTE": "Note: CSAT surveys are sent only once per conversation",
"API": {
"SUCCESS_MESSAGE": "CSAT settings updated successfully",
"ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
}
},
"BUSINESS_HOURS": {
"TITLE": "Set your availability",
"SUBTITLE": "Set your availability on your livechat widget",
app/javascript/dashboard/i18n/locale/id/inboxMgmt.json
+28 -3
View File
@@ -481,7 +481,8 @@
"PRE_CHAT_FORM": "Formulir Pra Obrolan",
"BUSINESS_HOURS": "Jam Kerja",
"WIDGET_BUILDER": "Pembuat Widget",
"BOT_CONFIGURATION": "Konfigurasi Bot"
"BOT_CONFIGURATION": "Konfigurasi Bot",
"CSAT": "CSAT"
},
"SETTINGS": "Pengaturan",
"FEATURES": {
@@ -502,9 +503,7 @@
"ENABLE_EMAIL_COLLECT_BOX": "Aktifkan kotak pengumpulan email",
"ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Aktifkan atau nonaktifkan kotak pengumpulan email pada percakpaan baru",
"AUTO_ASSIGNMENT": "Aktifkan penugasan otomatis",
"ENABLE_CSAT": "Aktifkan CSAT",
"SENDER_NAME_SECTION": "Enable Agent Name in Email",
"ENABLE_CSAT_SUB_TEXT": "Aktifkan/Nonaktifkan survey CSAT (Kepuasan pelanggan) setelah penyelesaian percakapan",
"SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
"ENABLE_CONTINUITY_VIA_EMAIL": "Aktifkan kontinuitas percakapan melalui email",
"ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Percakapan akan berlanjut melalui email jika alamat email kontak tersedia.",
@@ -578,6 +577,32 @@
"LABEL": "Pengunjung harus memberikan nama dan alamat email mereka sebelum memulai obrolan"
}
},
"CSAT": {
"TITLE": "Aktifkan CSAT",
"SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
"DISPLAY_TYPE": {
"LABEL": "Display type"
},
"MESSAGE": {
"LABEL": "Pesan",
"PLACEHOLDER": "Please enter a message to show users with the form"
},
"SURVEY_RULE": {
"LABEL": "Survey rule",
"DESCRIPTION_PREFIX": "Send the survey if the conversation",
"DESCRIPTION_SUFFIX": "any of the labels",
"OPERATOR": {
"CONTAINS": "berisi",
"DOES_NOT_CONTAINS": "tidak berisi"
},
"SELECT_PLACEHOLDER": "select labels"
},
"NOTE": "Note: CSAT surveys are sent only once per conversation",
"API": {
"SUCCESS_MESSAGE": "CSAT settings updated successfully",
"ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
}
},
"BUSINESS_HOURS": {
"TITLE": "Atur ketersediaan Anda",
"SUBTITLE": "Atur ketersediaan Anda di widget livechat",
app/javascript/dashboard/i18n/locale/is/inboxMgmt.json
+28 -3
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@@ -481,7 +481,8 @@
"PRE_CHAT_FORM": "Pre Chat Form",
"BUSINESS_HOURS": "Business Hours",
"WIDGET_BUILDER": "Widget Builder",
"BOT_CONFIGURATION": "Bot stillingar"
"BOT_CONFIGURATION": "Bot stillingar",
"CSAT": "CSAT"
},
"SETTINGS": "Stillingar",
"FEATURES": {
@@ -502,9 +503,7 @@
"ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
"ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Virkja eða slökkva á söfnunarreit tölvupósts í nýju samtali",
"AUTO_ASSIGNMENT": "Enable auto assignment",
"ENABLE_CSAT": "Enable CSAT",
"SENDER_NAME_SECTION": "Enable Agent Name in Email",
"ENABLE_CSAT_SUB_TEXT": "Virkja/slökkva á CSAT (ánægju viðskiptavina) könnun eftir að hafa leyst samtal",
"SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
"ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email",
"ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Samtöl halda áfram með tölvupósti ef tengiliðanetfangið er tiltækt.",
@@ -578,6 +577,32 @@
"LABEL": "Gestir ættu að gefa upp nafn sitt og netfang áður en spjallið hefst"
}
},
"CSAT": {
"TITLE": "Enable CSAT",
"SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
"DISPLAY_TYPE": {
"LABEL": "Display type"
},
"MESSAGE": {
"LABEL": "Skilaboð",
"PLACEHOLDER": "Please enter a message to show users with the form"
},
"SURVEY_RULE": {
"LABEL": "Survey rule",
"DESCRIPTION_PREFIX": "Send the survey if the conversation",
"DESCRIPTION_SUFFIX": "any of the labels",
"OPERATOR": {
"CONTAINS": "contains",
"DOES_NOT_CONTAINS": "does not contain"
},
"SELECT_PLACEHOLDER": "select labels"
},
"NOTE": "Note: CSAT surveys are sent only once per conversation",
"API": {
"SUCCESS_MESSAGE": "CSAT settings updated successfully",
"ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
}
},
"BUSINESS_HOURS": {
"TITLE": "Set your availability",
"SUBTITLE": "Stilltu framboð þitt á netspjalli",
app/javascript/dashboard/i18n/locale/it/inboxMgmt.json
+28 -3
View File
@@ -481,7 +481,8 @@
"PRE_CHAT_FORM": "Modulo pre-chat",
"BUSINESS_HOURS": "Ore di lavoro",
"WIDGET_BUILDER": "Costruttore Widget",
"BOT_CONFIGURATION": "Bot Configuration"
"BOT_CONFIGURATION": "Bot Configuration",
"CSAT": "CSAT"
},
"SETTINGS": "Impostazioni",
"FEATURES": {
@@ -502,9 +503,7 @@
"ENABLE_EMAIL_COLLECT_BOX": "Abilita casella di raccolta email",
"ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Abilita o disabilita la casella di raccolta email nella nuova conversazione",
"AUTO_ASSIGNMENT": "Abilita assegnazione automatica",
"ENABLE_CSAT": "Abilita CSAT",
"SENDER_NAME_SECTION": "Enable Agent Name in Email",
"ENABLE_CSAT_SUB_TEXT": "Attiva/Disabilita il sondaggio CSAT (soddisfazione del cliente) dopo aver risolto una conversazione",
"SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
"ENABLE_CONTINUITY_VIA_EMAIL": "Abilita la continuità della conversazione via email",
"ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Le conversazioni continueranno via email se l'indirizzo email del contatto è disponibile.",
@@ -578,6 +577,32 @@
"LABEL": "I visitatori devono fornire il proprio nome e indirizzo email prima di iniziare la chat"
}
},
"CSAT": {
"TITLE": "Abilita CSAT",
"SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
"DISPLAY_TYPE": {
"LABEL": "Display type"
},
"MESSAGE": {
"LABEL": "Messaggio",
"PLACEHOLDER": "Please enter a message to show users with the form"
},
"SURVEY_RULE": {
"LABEL": "Survey rule",
"DESCRIPTION_PREFIX": "Send the survey if the conversation",
"DESCRIPTION_SUFFIX": "any of the labels",
"OPERATOR": {
"CONTAINS": "contiene",
"DOES_NOT_CONTAINS": "non contiene"
},
"SELECT_PLACEHOLDER": "select labels"
},
"NOTE": "Note: CSAT surveys are sent only once per conversation",
"API": {
"SUCCESS_MESSAGE": "CSAT settings updated successfully",
"ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
}
},
"BUSINESS_HOURS": {
"TITLE": "Imposta la tua disponibilità",
"SUBTITLE": "Imposta la tua disponibilità sul tuo widget live chat",
app/javascript/dashboard/i18n/locale/ja/inboxMgmt.json
+28 -3
View File
@@ -481,7 +481,8 @@
"PRE_CHAT_FORM": "プレチャットフォーム",
"BUSINESS_HOURS": "営業時間",
"WIDGET_BUILDER": "ウィジェットビルダー",
"BOT_CONFIGURATION": "ボット設定"
"BOT_CONFIGURATION": "ボット設定",
"CSAT": "顧客満足度"
},
"SETTINGS": "設定",
"FEATURES": {
@@ -502,9 +503,7 @@
"ENABLE_EMAIL_COLLECT_BOX": "メール収集ボックスを有効にする",
"ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "新しい会話でメール収集ボックスを有効または無効にする",
"AUTO_ASSIGNMENT": "自動割り当てを有効にする",
"ENABLE_CSAT": "CSATを有効にする",
"SENDER_NAME_SECTION": "メールに担当者名を表示する",
"ENABLE_CSAT_SUB_TEXT": "会話解決後にCSAT（顧客満足度）調査を有効または無効にする",
"SENDER_NAME_SECTION_TEXT": "担当者名をメールに表示するかどうかを設定します。無効にするとビジネス名が表示されます。",
"ENABLE_CONTINUITY_VIA_EMAIL": "メールによる会話の継続を有効にする",
"ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "連絡先のメールアドレスが利用可能な場合、会話はメールで継続されます。",
@@ -578,6 +577,32 @@
"LABEL": "訪問者はチャットを開始する前に名前とメールアドレスを提供する必要があります"
}
},
"CSAT": {
"TITLE": "CSATを有効にする",
"SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
"DISPLAY_TYPE": {
"LABEL": "Display type"
},
"MESSAGE": {
"LABEL": "メッセージ",
"PLACEHOLDER": "Please enter a message to show users with the form"
},
"SURVEY_RULE": {
"LABEL": "Survey rule",
"DESCRIPTION_PREFIX": "Send the survey if the conversation",
"DESCRIPTION_SUFFIX": "any of the labels",
"OPERATOR": {
"CONTAINS": "含む",
"DOES_NOT_CONTAINS": "含まない"
},
"SELECT_PLACEHOLDER": "select labels"
},
"NOTE": "Note: CSAT surveys are sent only once per conversation",
"API": {
"SUCCESS_MESSAGE": "CSAT settings updated successfully",
"ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
}
},
"BUSINESS_HOURS": {
"TITLE": "営業時間を設定する",
"SUBTITLE": "ライブチャットウィジェットでの利用可能時間を設定します",
app/javascript/dashboard/i18n/locale/ka/inboxMgmt.json
+28 -3
View File
@@ -481,7 +481,8 @@
"PRE_CHAT_FORM": "Pre Chat Form",
"BUSINESS_HOURS": "Business Hours",
"WIDGET_BUILDER": "Widget Builder",
"BOT_CONFIGURATION": "Bot Configuration"
"BOT_CONFIGURATION": "Bot Configuration",
"CSAT": "CSAT"
},
"SETTINGS": "Settings",
"FEATURES": {
@@ -502,9 +503,7 @@
"ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
"ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
"AUTO_ASSIGNMENT": "Enable auto assignment",
"ENABLE_CSAT": "Enable CSAT",
"SENDER_NAME_SECTION": "Enable Agent Name in Email",
"ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
"SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
"ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email",
"ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.",
@@ -578,6 +577,32 @@
"LABEL": "Visitors should provide their name and email address before starting the chat"
}
},
"CSAT": {
"TITLE": "Enable CSAT",
"SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
"DISPLAY_TYPE": {
"LABEL": "Display type"
},
"MESSAGE": {
"LABEL": "Message",
"PLACEHOLDER": "Please enter a message to show users with the form"
},
"SURVEY_RULE": {
"LABEL": "Survey rule",
"DESCRIPTION_PREFIX": "Send the survey if the conversation",
"DESCRIPTION_SUFFIX": "any of the labels",
"OPERATOR": {
"CONTAINS": "contains",
"DOES_NOT_CONTAINS": "does not contain"
},
"SELECT_PLACEHOLDER": "select labels"
},
"NOTE": "Note: CSAT surveys are sent only once per conversation",
"API": {
"SUCCESS_MESSAGE": "CSAT settings updated successfully",
"ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
}
},
"BUSINESS_HOURS": {
"TITLE": "Set your availability",
"SUBTITLE": "Set your availability on your livechat widget",
app/javascript/dashboard/i18n/locale/ko/inboxMgmt.json
+28 -3
View File
@@ -481,7 +481,8 @@
"PRE_CHAT_FORM": "대화 전 설문",
"BUSINESS_HOURS": "영업시간",
"WIDGET_BUILDER": "Widget Builder",
"BOT_CONFIGURATION": "Bot Configuration"
"BOT_CONFIGURATION": "Bot Configuration",
"CSAT": "CSAT"
},
"SETTINGS": "설정",
"FEATURES": {
@@ -502,9 +503,7 @@
"ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
"ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
"AUTO_ASSIGNMENT": "자동 할당 사용",
"ENABLE_CSAT": "Enable CSAT",
"SENDER_NAME_SECTION": "Enable Agent Name in Email",
"ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
"SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
"ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email",
"ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.",
@@ -578,6 +577,32 @@
"LABEL": "대화 전 사용자들에게 이름과 이메일 주소를 요구합니다."
}
},
"CSAT": {
"TITLE": "Enable CSAT",
"SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
"DISPLAY_TYPE": {
"LABEL": "Display type"
},
"MESSAGE": {
"LABEL": "메시지",
"PLACEHOLDER": "Please enter a message to show users with the form"
},
"SURVEY_RULE": {
"LABEL": "Survey rule",
"DESCRIPTION_PREFIX": "Send the survey if the conversation",
"DESCRIPTION_SUFFIX": "any of the labels",
"OPERATOR": {
"CONTAINS": "포함된",
"DOES_NOT_CONTAINS": "포함되지 않은"
},
"SELECT_PLACEHOLDER": "select labels"
},
"NOTE": "Note: CSAT surveys are sent only once per conversation",
"API": {
"SUCCESS_MESSAGE": "CSAT settings updated successfully",
"ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
}
},
"BUSINESS_HOURS": {
"TITLE": "영업시간 설정",
"SUBTITLE": "라이브챗 위젯의 대화용 영업시간을 설정하세요.",
app/javascript/dashboard/i18n/locale/lt/inboxMgmt.json
+28 -3
View File
@@ -481,7 +481,8 @@
"PRE_CHAT_FORM": "Anketa, rodoma prieš pokalbio internetu pradžią",
"BUSINESS_HOURS": "Darbo valandos",
"WIDGET_BUILDER": "Valdiklių kūrimo priemonė",
"BOT_CONFIGURATION": "Boto konfiguracija"
"BOT_CONFIGURATION": "Boto konfiguracija",
"CSAT": "CSAT"
},
"SETTINGS": "Nustatymai",
"FEATURES": {
@@ -502,9 +503,7 @@
"ENABLE_EMAIL_COLLECT_BOX": "Leisti el. pašto surinkimo dėžutę",
"ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Naujame pokalbyje leiskite arba drauskite el. pašto surinkimo dėžutę",
"AUTO_ASSIGNMENT": "Įjunkti automatinį priskyrimą",
"ENABLE_CSAT": "Leisti CSAT",
"SENDER_NAME_SECTION": "Leisti agento vardą el. pašte",
"ENABLE_CSAT_SUB_TEXT": "Leisti/neleisti CSAT (klientų pasitenkinimo) apklausą, kai baigsite pokalbį",
"SENDER_NAME_SECTION_TEXT": "Įjungti/išjungti agento vardo rodymą el. pašte, jei išjungta, bus rodomas įmonės pavadinimas",
"ENABLE_CONTINUITY_VIA_EMAIL": "Leisti pokalbio tęstinumą el. paštu",
"ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Jei kontaktinis el. pašto adresas yra pasiekiamas, pokalbiai bus tęsiami el. paštu.",
@@ -578,6 +577,32 @@
"LABEL": "Prieš pradėdami pokalbį lankytojai turėtų nurodyti savo vardą ir el. pašto adresą"
}
},
"CSAT": {
"TITLE": "Leisti CSAT",
"SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
"DISPLAY_TYPE": {
"LABEL": "Display type"
},
"MESSAGE": {
"LABEL": "Žinutė",
"PLACEHOLDER": "Please enter a message to show users with the form"
},
"SURVEY_RULE": {
"LABEL": "Survey rule",
"DESCRIPTION_PREFIX": "Send the survey if the conversation",
"DESCRIPTION_SUFFIX": "any of the labels",
"OPERATOR": {
"CONTAINS": "sudėtyje yra",
"DOES_NOT_CONTAINS": "sudėtyje nėra"
},
"SELECT_PLACEHOLDER": "select labels"
},
"NOTE": "Note: CSAT surveys are sent only once per conversation",
"API": {
"SUCCESS_MESSAGE": "CSAT settings updated successfully",
"ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
}
},
"BUSINESS_HOURS": {
"TITLE": "Nustatykite savo pasiekiamumą",
"SUBTITLE": "Nustatykite savo pasiekiamumą tiesioginio pokalbio valdiklyje",
app/javascript/dashboard/i18n/locale/lv/inboxMgmt.json
+28 -3
View File
@@ -481,7 +481,8 @@
"PRE_CHAT_FORM": "Pirms-Tērzēšanas Veidlapa",
"BUSINESS_HOURS": "Darba Laiks",
"WIDGET_BUILDER": "Logrīku Veidotājs",
"BOT_CONFIGURATION": "Robota Konfigurācija"
"BOT_CONFIGURATION": "Robota Konfigurācija",
"CSAT": "CSAT"
},
"SETTINGS": "Iestatījumi",
"FEATURES": {
@@ -502,9 +503,7 @@
"ENABLE_EMAIL_COLLECT_BOX": "Iespējot e-pasta iegūšanas lodziņu",
"ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Iespējot vai atspējot e-pasta iegūšanas lodziņu jaunai sarunai",
"AUTO_ASSIGNMENT": "Iespējot automātisko piešķiršanu",
"ENABLE_CSAT": "Iespējot CSAT",
"SENDER_NAME_SECTION": "Iespējot Aģenta Vārdu E-pastā",
"ENABLE_CSAT_SUB_TEXT": "Iespējot/Atspējot CSAT (klientu apmierinātības) aptauju pēc sarunas atrisināšanas",
"SENDER_NAME_SECTION_TEXT": "Iespējot/Atspējot aģenta vārda rādīšanu e-pastā. Ja tas ir atspējots, tiks rādīts uzņēmuma nosaukums",
"ENABLE_CONTINUITY_VIA_EMAIL": "Iespējot sarunas nepārtrauktību, izmantojot e-pastu",
"ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Sarunas turpināsies pa e-pastu, ja saziņas e-pasta adrese ir pieejama.",
@@ -578,6 +577,32 @@
"LABEL": "Apmeklētājiem pirms tērzēšanas ir jānorāda savs vārds un e-pasta adrese"
}
},
"CSAT": {
"TITLE": "Iespējot CSAT",
"SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
"DISPLAY_TYPE": {
"LABEL": "Display type"
},
"MESSAGE": {
"LABEL": "Ziņojums",
"PLACEHOLDER": "Please enter a message to show users with the form"
},
"SURVEY_RULE": {
"LABEL": "Survey rule",
"DESCRIPTION_PREFIX": "Send the survey if the conversation",
"DESCRIPTION_SUFFIX": "any of the labels",
"OPERATOR": {
"CONTAINS": "satur",
"DOES_NOT_CONTAINS": "nesatur"
},
"SELECT_PLACEHOLDER": "select labels"
},
"NOTE": "Note: CSAT surveys are sent only once per conversation",
"API": {
"SUCCESS_MESSAGE": "CSAT settings updated successfully",
"ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
}
},
"BUSINESS_HOURS": {
"TITLE": "Iestatīt savu pieejamību",
"SUBTITLE": "Iestatīt savu pieejamību tiešraides tērzēšanas logrīkā",
app/javascript/dashboard/i18n/locale/ml/inboxMgmt.json
+28 -3
View File
@@ -481,7 +481,8 @@
"PRE_CHAT_FORM": "Pre Chat Form",
"BUSINESS_HOURS": "Business Hours",
"WIDGET_BUILDER": "Widget Builder",
"BOT_CONFIGURATION": "Bot Configuration"
"BOT_CONFIGURATION": "Bot Configuration",
"CSAT": "CSAT"
},
"SETTINGS": "ക്രമീകരണങ്ങൾ",
"FEATURES": {
@@ -502,9 +503,7 @@
"ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
"ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
"AUTO_ASSIGNMENT": "ഓട്ടോ അസൈൻമെന്റ് പ്രവർത്തനക്ഷമമാക്കുക",
"ENABLE_CSAT": "Enable CSAT",
"SENDER_NAME_SECTION": "Enable Agent Name in Email",
"ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
"SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
"ENABLE_CONTINUITY_VIA_EMAIL": "ഇമെയിൽ വഴി സംഭാഷണ തുടർച്ച പ്രവർത്തനക്ഷമമാക്കുക",
"ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "ബന്ധപ്പെടാനുള്ള ഇമെയിൽ വിലാസം ലഭ്യമാണെങ്കിൽ സംഭാഷണങ്ങൾ ഇമെയിൽ വഴി തുടരും.",
@@ -578,6 +577,32 @@
"LABEL": "Visitors should provide their name and email address before starting the chat"
}
},
"CSAT": {
"TITLE": "Enable CSAT",
"SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
"DISPLAY_TYPE": {
"LABEL": "Display type"
},
"MESSAGE": {
"LABEL": "സന്ദേശം",
"PLACEHOLDER": "Please enter a message to show users with the form"
},
"SURVEY_RULE": {
"LABEL": "Survey rule",
"DESCRIPTION_PREFIX": "Send the survey if the conversation",
"DESCRIPTION_SUFFIX": "any of the labels",
"OPERATOR": {
"CONTAINS": "അടങ്ങിയിരിക്കുന്നു",
"DOES_NOT_CONTAINS": "ഉൾപ്പെട്ടിട്ടില്ല"
},
"SELECT_PLACEHOLDER": "select labels"
},
"NOTE": "Note: CSAT surveys are sent only once per conversation",
"API": {
"SUCCESS_MESSAGE": "CSAT settings updated successfully",
"ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
}
},
"BUSINESS_HOURS": {
"TITLE": "Set your availability",
"SUBTITLE": "Set your availability on your livechat widget",
app/javascript/dashboard/i18n/locale/ms/inboxMgmt.json
+28 -3
View File
@@ -481,7 +481,8 @@
"PRE_CHAT_FORM": "Pre Chat Form",
"BUSINESS_HOURS": "Business Hours",
"WIDGET_BUILDER": "Widget Builder",
"BOT_CONFIGURATION": "Bot Configuration"
"BOT_CONFIGURATION": "Bot Configuration",
"CSAT": "CSAT"
},
"SETTINGS": "Settings",
"FEATURES": {
@@ -502,9 +503,7 @@
"ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
"ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
"AUTO_ASSIGNMENT": "Enable auto assignment",
"ENABLE_CSAT": "Enable CSAT",
"SENDER_NAME_SECTION": "Enable Agent Name in Email",
"ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
"SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
"ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email",
"ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.",
@@ -578,6 +577,32 @@
"LABEL": "Visitors should provide their name and email address before starting the chat"
}
},
"CSAT": {
"TITLE": "Enable CSAT",
"SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
"DISPLAY_TYPE": {
"LABEL": "Display type"
},
"MESSAGE": {
"LABEL": "Message",
"PLACEHOLDER": "Please enter a message to show users with the form"
},
"SURVEY_RULE": {
"LABEL": "Survey rule",
"DESCRIPTION_PREFIX": "Send the survey if the conversation",
"DESCRIPTION_SUFFIX": "any of the labels",
"OPERATOR": {
"CONTAINS": "mengandungi",
"DOES_NOT_CONTAINS": "tidak mengandungi"
},
"SELECT_PLACEHOLDER": "select labels"
},
"NOTE": "Note: CSAT surveys are sent only once per conversation",
"API": {
"SUCCESS_MESSAGE": "CSAT settings updated successfully",
"ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
}
},
"BUSINESS_HOURS": {
"TITLE": "Set your availability",
"SUBTITLE": "Set your availability on your livechat widget",
app/javascript/dashboard/i18n/locale/ne/inboxMgmt.json
+28 -3
View File
@@ -481,7 +481,8 @@
"PRE_CHAT_FORM": "Pre Chat Form",
"BUSINESS_HOURS": "Business Hours",
"WIDGET_BUILDER": "Widget Builder",
"BOT_CONFIGURATION": "Bot Configuration"
"BOT_CONFIGURATION": "Bot Configuration",
"CSAT": "CSAT"
},
"SETTINGS": "Settings",
"FEATURES": {
@@ -502,9 +503,7 @@
"ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
"ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
"AUTO_ASSIGNMENT": "Enable auto assignment",
"ENABLE_CSAT": "Enable CSAT",
"SENDER_NAME_SECTION": "Enable Agent Name in Email",
"ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
"SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
"ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email",
"ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.",
@@ -578,6 +577,32 @@
"LABEL": "Visitors should provide their name and email address before starting the chat"
}
},
"CSAT": {
"TITLE": "Enable CSAT",
"SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
"DISPLAY_TYPE": {
"LABEL": "Display type"
},
"MESSAGE": {
"LABEL": "Message",
"PLACEHOLDER": "Please enter a message to show users with the form"
},
"SURVEY_RULE": {
"LABEL": "Survey rule",
"DESCRIPTION_PREFIX": "Send the survey if the conversation",
"DESCRIPTION_SUFFIX": "any of the labels",
"OPERATOR": {
"CONTAINS": "contains",
"DOES_NOT_CONTAINS": "does not contain"
},
"SELECT_PLACEHOLDER": "select labels"
},
"NOTE": "Note: CSAT surveys are sent only once per conversation",
"API": {
"SUCCESS_MESSAGE": "CSAT settings updated successfully",
"ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
}
},
"BUSINESS_HOURS": {
"TITLE": "Set your availability",
"SUBTITLE": "Set your availability on your livechat widget",
app/javascript/dashboard/i18n/locale/nl/inboxMgmt.json
+28 -3
View File
@@ -481,7 +481,8 @@
"PRE_CHAT_FORM": "Pre Chat Form",
"BUSINESS_HOURS": "Business Hours",
"WIDGET_BUILDER": "Widget Builder",
"BOT_CONFIGURATION": "Bot Configuration"
"BOT_CONFIGURATION": "Bot Configuration",
"CSAT": "CSAT"
},
"SETTINGS": "Instellingen",
"FEATURES": {
@@ -502,9 +503,7 @@
"ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
"ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
"AUTO_ASSIGNMENT": "Automatische toewijzing inschakelen",
"ENABLE_CSAT": "Enable CSAT",
"SENDER_NAME_SECTION": "Enable Agent Name in Email",
"ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
"SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
"ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email",
"ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.",
@@ -578,6 +577,32 @@
"LABEL": "Visitors should provide their name and email address before starting the chat"
}
},
"CSAT": {
"TITLE": "Enable CSAT",
"SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
"DISPLAY_TYPE": {
"LABEL": "Display type"
},
"MESSAGE": {
"LABEL": "Bericht",
"PLACEHOLDER": "Please enter a message to show users with the form"
},
"SURVEY_RULE": {
"LABEL": "Survey rule",
"DESCRIPTION_PREFIX": "Send the survey if the conversation",
"DESCRIPTION_SUFFIX": "any of the labels",
"OPERATOR": {
"CONTAINS": "bevat",
"DOES_NOT_CONTAINS": "bevat niet"
},
"SELECT_PLACEHOLDER": "select labels"
},
"NOTE": "Note: CSAT surveys are sent only once per conversation",
"API": {
"SUCCESS_MESSAGE": "CSAT settings updated successfully",
"ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
}
},
"BUSINESS_HOURS": {
"TITLE": "Set your availability",
"SUBTITLE": "Set your availability on your livechat widget",
app/javascript/dashboard/i18n/locale/no/inboxMgmt.json
+28 -3
View File
@@ -481,7 +481,8 @@
"PRE_CHAT_FORM": "Pre Chat Form",
"BUSINESS_HOURS": "Business Hours",
"WIDGET_BUILDER": "Widget Builder",
"BOT_CONFIGURATION": "Bot Configuration"
"BOT_CONFIGURATION": "Bot Configuration",
"CSAT": "CSAT"
},
"SETTINGS": "Innstillinger",
"FEATURES": {
@@ -502,9 +503,7 @@
"ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
"ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
"AUTO_ASSIGNMENT": "Aktiver autotilordning",
"ENABLE_CSAT": "Enable CSAT",
"SENDER_NAME_SECTION": "Enable Agent Name in Email",
"ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
"SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
"ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email",
"ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.",
@@ -578,6 +577,32 @@
"LABEL": "Visitors should provide their name and email address before starting the chat"
}
},
"CSAT": {
"TITLE": "Enable CSAT",
"SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
"DISPLAY_TYPE": {
"LABEL": "Display type"
},
"MESSAGE": {
"LABEL": "Melding",
"PLACEHOLDER": "Please enter a message to show users with the form"
},
"SURVEY_RULE": {
"LABEL": "Survey rule",
"DESCRIPTION_PREFIX": "Send the survey if the conversation",
"DESCRIPTION_SUFFIX": "any of the labels",
"OPERATOR": {
"CONTAINS": "contains",
"DOES_NOT_CONTAINS": "does not contain"
},
"SELECT_PLACEHOLDER": "select labels"
},
"NOTE": "Note: CSAT surveys are sent only once per conversation",
"API": {
"SUCCESS_MESSAGE": "CSAT settings updated successfully",
"ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
}
},
"BUSINESS_HOURS": {
"TITLE": "Set your availability",
"SUBTITLE": "Set your availability on your livechat widget",
app/javascript/dashboard/i18n/locale/pl/inboxMgmt.json
+28 -3
View File
@@ -481,7 +481,8 @@
"PRE_CHAT_FORM": "Formularz czatu wstępnego",
"BUSINESS_HOURS": "Godziny pracy",
"WIDGET_BUILDER": "Kreator widżetów",
"BOT_CONFIGURATION": "Konfiguracja bota"
"BOT_CONFIGURATION": "Konfiguracja bota",
"CSAT": "CSAT"
},
"SETTINGS": "Ustawienia",
"FEATURES": {
@@ -502,9 +503,7 @@
"ENABLE_EMAIL_COLLECT_BOX": "Włącz skrzynkę odbiorczą e-mail",
"ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Włącz lub wyłącz skrzynkę zbierania wiadomości e-mail w nowej konwersacji",
"AUTO_ASSIGNMENT": "Włącz automatyczne przypisanie",
"ENABLE_CSAT": "Włącz CSAT",
"SENDER_NAME_SECTION": "Enable Agent Name in Email",
"ENABLE_CSAT_SUB_TEXT": "Włącz/Wyłącz ankietę CSAT(Customer satisfraction) po rozwiązaniu rozmowy",
"SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
"ENABLE_CONTINUITY_VIA_EMAIL": "Włącz ciągłość rozmowy przez e-mail",
"ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Rozmowy będą kontynuowane przez e-mail, jeśli adres e-mail kontaktu jest dostępny.",
@@ -578,6 +577,32 @@
"LABEL": "Odwiedzający powinni podać swoje imię i nazwisko oraz adres e-mail przed rozpoczęciem czatu"
}
},
"CSAT": {
"TITLE": "Włącz CSAT",
"SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
"DISPLAY_TYPE": {
"LABEL": "Display type"
},
"MESSAGE": {
"LABEL": "Wiadomość",
"PLACEHOLDER": "Please enter a message to show users with the form"
},
"SURVEY_RULE": {
"LABEL": "Survey rule",
"DESCRIPTION_PREFIX": "Send the survey if the conversation",
"DESCRIPTION_SUFFIX": "any of the labels",
"OPERATOR": {
"CONTAINS": "zawiera",
"DOES_NOT_CONTAINS": "nie zawiera"
},
"SELECT_PLACEHOLDER": "select labels"
},
"NOTE": "Note: CSAT surveys are sent only once per conversation",
"API": {
"SUCCESS_MESSAGE": "CSAT settings updated successfully",
"ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
}
},
"BUSINESS_HOURS": {
"TITLE": "Ustaw swoją dostępność",
"SUBTITLE": "Ustaw swoją dostępność na widżecie na czacie",
app/javascript/dashboard/i18n/locale/pt/inboxMgmt.json
+28 -3
View File
@@ -481,7 +481,8 @@
"PRE_CHAT_FORM": "Formulário pré-chat",
"BUSINESS_HOURS": "Horário comercial",
"WIDGET_BUILDER": "Construtor de widgets",
"BOT_CONFIGURATION": "Configuração do bot"
"BOT_CONFIGURATION": "Configuração do bot",
"CSAT": "CSAT"
},
"SETTINGS": "Configurações",
"FEATURES": {
@@ -502,9 +503,7 @@
"ENABLE_EMAIL_COLLECT_BOX": "Ativar caixa de receção de e-mail",
"ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Ativar ou desativar caixa de receção de e-mails para as novas conversas",
"AUTO_ASSIGNMENT": "Ativar atribuição automática",
"ENABLE_CSAT": "Ativar CSAT",
"SENDER_NAME_SECTION": "Adicionar o nome do agente ao e-mail",
"ENABLE_CSAT_SUB_TEXT": "Ativar/Desativar envio do questionário CSAT (satisfação do cliente) depois de resolver uma conversa",
"SENDER_NAME_SECTION_TEXT": "Ativar/Desativar exibição do nome do agente no e-mail. Se estiver desativado, exibirá o nome da empresa",
"ENABLE_CONTINUITY_VIA_EMAIL": "Ativar continuidade das conversas por e-mail",
"ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "As conversas irão continuar por e-mail se o endereço de e-mail do contacto estiver disponível.",
@@ -578,6 +577,32 @@
"LABEL": "Os visitantes devem digitar o seu nome e e-mail antes de iniciarem uma conversa"
}
},
"CSAT": {
"TITLE": "Ativar CSAT",
"SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
"DISPLAY_TYPE": {
"LABEL": "Display type"
},
"MESSAGE": {
"LABEL": "Messagem",
"PLACEHOLDER": "Please enter a message to show users with the form"
},
"SURVEY_RULE": {
"LABEL": "Survey rule",
"DESCRIPTION_PREFIX": "Send the survey if the conversation",
"DESCRIPTION_SUFFIX": "any of the labels",
"OPERATOR": {
"CONTAINS": "contém",
"DOES_NOT_CONTAINS": "não contém"
},
"SELECT_PLACEHOLDER": "select labels"
},
"NOTE": "Note: CSAT surveys are sent only once per conversation",
"API": {
"SUCCESS_MESSAGE": "CSAT settings updated successfully",
"ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
}
},
"BUSINESS_HOURS": {
"TITLE": "Definir disponibilidade",
"SUBTITLE": "Defina a sua disponibilidade no widget do livechat",
app/javascript/dashboard/i18n/locale/pt_BR/generalSettings.json
+3 -3
View File
@@ -46,7 +46,7 @@
},
"AUTO_RESOLVE": {
"TITLE": "Resolver conversas automaticamente",
"NOTE": "Essa configuração permite resolver automaticamente a conversa após um determinado período. Defina a duração e personalize a mensagem para o usuário abaixo."
"NOTE": "Essa configuração permite resolver automaticamente a conversa após um determinado período. Defina o período e personalize a mensagem para o usuário abaixo."
},
"NAME": {
"LABEL": "Nome da Conta",
@@ -74,9 +74,9 @@
},
"AUTO_RESOLVE_DURATION": {
"LABEL": "Tempo de inatividade para resolução",
"HELP": "Duração após a qual a conversa deve ser encerrada automaticamente em caso de inatividade",
"HELP": "Tempo de inatividade após o qual a conversa deve ser encerrada automaticamente",
"PLACEHOLDER": "30",
"ERROR": "A duração para encerramento automático deve estar entre 10 minutos e 999 dias",
"ERROR": "O tempo decorrido para encerramento automático deve estar entre 10 minutos e 999 dias",
"API": {
"SUCCESS": "Configurações de resolução automática atualizadas com sucesso",
"ERROR": "Falha ao atualizar as configurações de resolução automática"
app/javascript/dashboard/i18n/locale/pt_BR/inboxMgmt.json
+29 -4
View File
@@ -481,7 +481,8 @@
"PRE_CHAT_FORM": "Formulário Chat Pré",
"BUSINESS_HOURS": "Horário de funcionamento",
"WIDGET_BUILDER": "Construtor de Widget",
"BOT_CONFIGURATION": "Configuração do Bot"
"BOT_CONFIGURATION": "Configuração do Bot",
"CSAT": "CSAT"
},
"SETTINGS": "Configurações",
"FEATURES": {
@@ -502,9 +503,7 @@
"ENABLE_EMAIL_COLLECT_BOX": "Ativar caixa de coleta de e-mail",
"ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Ativar ou desativar caixa de coleta de e-mails em novas conversas",
"AUTO_ASSIGNMENT": "Habilitar atribuição automática",
"ENABLE_CSAT": "Habilitar CSAT",
"SENDER_NAME_SECTION": "Habilitar o Nome do Agente no E-mail",
"ENABLE_CSAT_SUB_TEXT": "Ativar/Desativar pesquisa CSAT(satisfação do cliente) após resolver uma conversa",
"SENDER_NAME_SECTION_TEXT": "Ativar/Desativar exibição do nome do agente no e-mail, se estiver desativado, exibirá o nome da empresa",
"ENABLE_CONTINUITY_VIA_EMAIL": "Habilitar continuidade das conversas por e-mail",
"ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "As conversas continuarão sobre o e-mail se o endereço de e-mail de contato estiver disponível.",
@@ -578,6 +577,32 @@
"LABEL": "Os visitantes devem fornecer seu nome e endereço de e-mail antes de iniciar o bate-papo"
}
},
"CSAT": {
"TITLE": "Habilitar CSAT",
"SUBTITLE": "Iniciar automaticamente pesquisas de CSAT no final das conversas para entender como os clientes se sentem em relação à sua experiência de suporte. Acompanhe as tendências de satisfação e identifique áreas para melhoria ao longo do tempo.",
"DISPLAY_TYPE": {
"LABEL": "Tipo de exibição"
},
"MESSAGE": {
"LABEL": "Mensagem",
"PLACEHOLDER": "Digite uma mensagem para mostrar aos usuários com o formulário"
},
"SURVEY_RULE": {
"LABEL": "Regra de pesquisa",
"DESCRIPTION_PREFIX": "Enviar a pesquisa se a conversa",
"DESCRIPTION_SUFFIX": "qualquer uma das etiquetas",
"OPERATOR": {
"CONTAINS": "contém",
"DOES_NOT_CONTAINS": "não contém"
},
"SELECT_PLACEHOLDER": "selecionar etiquetas"
},
"NOTE": "Nota: pesquisas de CSAT são enviadas apenas uma vez por conversa",
"API": {
"SUCCESS_MESSAGE": "Configurações de CSAT atualizadas com sucesso",
"ERROR_MESSAGE": "Não foi possível atualizar as configurações do CSAT. Por favor, tente novamente mais tarde."
}
},
"BUSINESS_HOURS": {
"TITLE": "Definir a sua disponibilidade",
"SUBTITLE": "Defina a sua disponibilidade no widget livechat",
@@ -594,7 +619,7 @@
"VALIDATION_ERROR": "Hora inicial deve ser antes de hora de fechamento.",
"CHOOSE": "Selecione"
},
"ALL_DAY": "Todos os Dias"
"ALL_DAY": "O dia todo"
},
"IMAP": {
"TITLE": "IMAP",
app/javascript/dashboard/i18n/locale/ro/inboxMgmt.json
+28 -3
View File
@@ -481,7 +481,8 @@
"PRE_CHAT_FORM": "Formular pre chat",
"BUSINESS_HOURS": "Program de lucru",
"WIDGET_BUILDER": "Widget Builder",
"BOT_CONFIGURATION": "Configurarea botului"
"BOT_CONFIGURATION": "Configurarea botului",
"CSAT": "CSAT"
},
"SETTINGS": "Setări",
"FEATURES": {
@@ -502,9 +503,7 @@
"ENABLE_EMAIL_COLLECT_BOX": "Caseta Activare colectare e-mail",
"ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Caseta Activarea sau dezactivarea colectării e-mailurilor în conversația nouă",
"AUTO_ASSIGNMENT": "Activare atribuire automată",
"ENABLE_CSAT": "Activați CSAT",
"SENDER_NAME_SECTION": "Enable Agent Name in Email",
"ENABLE_CSAT_SUB_TEXT": "Activați/dezactivați sondajul CSAT (Satisfacția clienților) după rezolvarea unei conversații",
"SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
"ENABLE_CONTINUITY_VIA_EMAIL": "Activați continuitatea conversației prin e-mail",
"ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversațiile vor continua prin e-mail dacă adresa de e-mail de contact este disponibilă.",
@@ -578,6 +577,32 @@
"LABEL": "Vizitatorii ar trebui să furnizeze numele și adresa lor de e-mail înainte de a începe chat-ul"
}
},
"CSAT": {
"TITLE": "Activați CSAT",
"SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
"DISPLAY_TYPE": {
"LABEL": "Display type"
},
"MESSAGE": {
"LABEL": "Mesaj",
"PLACEHOLDER": "Please enter a message to show users with the form"
},
"SURVEY_RULE": {
"LABEL": "Survey rule",
"DESCRIPTION_PREFIX": "Send the survey if the conversation",
"DESCRIPTION_SUFFIX": "any of the labels",
"OPERATOR": {
"CONTAINS": "conține",
"DOES_NOT_CONTAINS": "nu conține"
},
"SELECT_PLACEHOLDER": "select labels"
},
"NOTE": "Note: CSAT surveys are sent only once per conversation",
"API": {
"SUCCESS_MESSAGE": "CSAT settings updated successfully",
"ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
}
},
"BUSINESS_HOURS": {
"TITLE": "Setați-vă disponibilitatea",
"SUBTITLE": "Setați-vă disponibilitatea pe widget-ul livechat",
app/javascript/dashboard/i18n/locale/ru/inboxMgmt.json
+28 -3
View File
@@ -481,7 +481,8 @@
"PRE_CHAT_FORM": "Форма, показываемая перед стартом диалога",
"BUSINESS_HOURS": "Время работы",
"WIDGET_BUILDER": "Конструктор виджетов",
"BOT_CONFIGURATION": "Конфигурация бота"
"BOT_CONFIGURATION": "Конфигурация бота",
"CSAT": "CSAT"
},
"SETTINGS": "Настройки",
"FEATURES": {
@@ -502,9 +503,7 @@
"ENABLE_EMAIL_COLLECT_BOX": "Включить ящик сбора почты",
"ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Включение или отключение ящик для сбора почты в новой беседе",
"AUTO_ASSIGNMENT": "Включить автоназначение",
"ENABLE_CSAT": "Включить CSAT",
"SENDER_NAME_SECTION": "Включить имя агента в электронной почте",
"ENABLE_CSAT_SUB_TEXT": "Включить/выключить опрос CSAT(степень удовлетворенности пользователя) после завершения беседы",
"SENDER_NAME_SECTION_TEXT": "Включить/выключить отображение имени Сотрудника в электронной почте, если отключено, он будет показывать бизнес-имя",
"ENABLE_CONTINUITY_VIA_EMAIL": "Включить непрерывность диалогов по электронной почте",
"ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Диалоги будут продолжаться по электронной почте, если доступен контактный адрес электронной почты.",
@@ -578,6 +577,32 @@
"LABEL": "Посетители должны указать свое имя и адрес электронной почты перед началом общения"
}
},
"CSAT": {
"TITLE": "Включить CSAT",
"SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
"DISPLAY_TYPE": {
"LABEL": "Display type"
},
"MESSAGE": {
"LABEL": "Сообщение",
"PLACEHOLDER": "Please enter a message to show users with the form"
},
"SURVEY_RULE": {
"LABEL": "Survey rule",
"DESCRIPTION_PREFIX": "Send the survey if the conversation",
"DESCRIPTION_SUFFIX": "any of the labels",
"OPERATOR": {
"CONTAINS": "содержит",
"DOES_NOT_CONTAINS": "не содержит"
},
"SELECT_PLACEHOLDER": "select labels"
},
"NOTE": "Note: CSAT surveys are sent only once per conversation",
"API": {
"SUCCESS_MESSAGE": "CSAT settings updated successfully",
"ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
}
},
"BUSINESS_HOURS": {
"TITLE": "Настройте ваши рабочие часы",
"SUBTITLE": "Настройте ваши рабочие часы для общения через виджет на сайте",
app/javascript/dashboard/i18n/locale/sh/inboxMgmt.json
+28 -3
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@@ -481,7 +481,8 @@
"PRE_CHAT_FORM": "Pre Chat Form",
"BUSINESS_HOURS": "Business Hours",
"WIDGET_BUILDER": "Widget Builder",
"BOT_CONFIGURATION": "Bot Configuration"
"BOT_CONFIGURATION": "Bot Configuration",
"CSAT": "CSAT"
},
"SETTINGS": "Settings",
"FEATURES": {
@@ -502,9 +503,7 @@
"ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
"ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
"AUTO_ASSIGNMENT": "Enable auto assignment",
"ENABLE_CSAT": "Enable CSAT",
"SENDER_NAME_SECTION": "Enable Agent Name in Email",
"ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
"SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
"ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email",
"ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.",
@@ -578,6 +577,32 @@
"LABEL": "Visitors should provide their name and email address before starting the chat"
}
},
"CSAT": {
"TITLE": "Enable CSAT",
"SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
"DISPLAY_TYPE": {
"LABEL": "Display type"
},
"MESSAGE": {
"LABEL": "Message",
"PLACEHOLDER": "Please enter a message to show users with the form"
},
"SURVEY_RULE": {
"LABEL": "Survey rule",
"DESCRIPTION_PREFIX": "Send the survey if the conversation",
"DESCRIPTION_SUFFIX": "any of the labels",
"OPERATOR": {
"CONTAINS": "contains",
"DOES_NOT_CONTAINS": "does not contain"
},
"SELECT_PLACEHOLDER": "select labels"
},
"NOTE": "Note: CSAT surveys are sent only once per conversation",
"API": {
"SUCCESS_MESSAGE": "CSAT settings updated successfully",
"ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
}
},
"BUSINESS_HOURS": {
"TITLE": "Set your availability",
"SUBTITLE": "Set your availability on your livechat widget",
app/javascript/dashboard/i18n/locale/sk/inboxMgmt.json
+28 -3
View File
@@ -481,7 +481,8 @@
"PRE_CHAT_FORM": "Pre Chat Form",
"BUSINESS_HOURS": "Otváracie hodiny",
"WIDGET_BUILDER": "Widget Builder",
"BOT_CONFIGURATION": "Bot Configuration"
"BOT_CONFIGURATION": "Bot Configuration",
"CSAT": "CSAT"
},
"SETTINGS": "Nastavenia",
"FEATURES": {
@@ -502,9 +503,7 @@
"ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
"ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
"AUTO_ASSIGNMENT": "Enable auto assignment",
"ENABLE_CSAT": "Enable CSAT",
"SENDER_NAME_SECTION": "Enable Agent Name in Email",
"ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
"SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
"ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email",
"ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.",
@@ -578,6 +577,32 @@
"LABEL": "Pred začatím chatu by mali návštevníci uviesť svoje meno a e-mailovú adresu"
}
},
"CSAT": {
"TITLE": "Enable CSAT",
"SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
"DISPLAY_TYPE": {
"LABEL": "Display type"
},
"MESSAGE": {
"LABEL": "Správa",
"PLACEHOLDER": "Please enter a message to show users with the form"
},
"SURVEY_RULE": {
"LABEL": "Survey rule",
"DESCRIPTION_PREFIX": "Send the survey if the conversation",
"DESCRIPTION_SUFFIX": "any of the labels",
"OPERATOR": {
"CONTAINS": "contains",
"DOES_NOT_CONTAINS": "does not contain"
},
"SELECT_PLACEHOLDER": "select labels"
},
"NOTE": "Note: CSAT surveys are sent only once per conversation",
"API": {
"SUCCESS_MESSAGE": "CSAT settings updated successfully",
"ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
}
},
"BUSINESS_HOURS": {
"TITLE": "Nastavte svoju dostupnosť",
"SUBTITLE": "Nastavenie dostupnosti na widgete livechatu",
app/javascript/dashboard/i18n/locale/sl/inboxMgmt.json
+28 -3
View File
@@ -481,7 +481,8 @@
"PRE_CHAT_FORM": "Pre Chat Form",
"BUSINESS_HOURS": "Business Hours",
"WIDGET_BUILDER": "Widget Builder",
"BOT_CONFIGURATION": "Bot Configuration"
"BOT_CONFIGURATION": "Bot Configuration",
"CSAT": "CSAT"
},
"SETTINGS": "Settings",
"FEATURES": {
@@ -502,9 +503,7 @@
"ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
"ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
"AUTO_ASSIGNMENT": "Enable auto assignment",
"ENABLE_CSAT": "Enable CSAT",
"SENDER_NAME_SECTION": "Enable Agent Name in Email",
"ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
"SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
"ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email",
"ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.",
@@ -578,6 +577,32 @@
"LABEL": "Visitors should provide their name and email address before starting the chat"
}
},
"CSAT": {
"TITLE": "Enable CSAT",
"SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
"DISPLAY_TYPE": {
"LABEL": "Display type"
},
"MESSAGE": {
"LABEL": "Sporočilo",
"PLACEHOLDER": "Please enter a message to show users with the form"
},
"SURVEY_RULE": {
"LABEL": "Survey rule",
"DESCRIPTION_PREFIX": "Send the survey if the conversation",
"DESCRIPTION_SUFFIX": "any of the labels",
"OPERATOR": {
"CONTAINS": "vsebuje",
"DOES_NOT_CONTAINS": "ne vsebuje"
},
"SELECT_PLACEHOLDER": "select labels"
},
"NOTE": "Note: CSAT surveys are sent only once per conversation",
"API": {
"SUCCESS_MESSAGE": "CSAT settings updated successfully",
"ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
}
},
"BUSINESS_HOURS": {
"TITLE": "Set your availability",
"SUBTITLE": "Set your availability on your livechat widget",
app/javascript/dashboard/i18n/locale/sq/inboxMgmt.json
+28 -3
View File
@@ -481,7 +481,8 @@
"PRE_CHAT_FORM": "Pre Chat Form",
"BUSINESS_HOURS": "Business Hours",
"WIDGET_BUILDER": "Widget Builder",
"BOT_CONFIGURATION": "Bot Configuration"
"BOT_CONFIGURATION": "Bot Configuration",
"CSAT": "CSAT"
},
"SETTINGS": "Settings",
"FEATURES": {
@@ -502,9 +503,7 @@
"ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
"ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
"AUTO_ASSIGNMENT": "Enable auto assignment",
"ENABLE_CSAT": "Enable CSAT",
"SENDER_NAME_SECTION": "Enable Agent Name in Email",
"ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
"SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
"ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email",
"ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.",
@@ -578,6 +577,32 @@
"LABEL": "Visitors should provide their name and email address before starting the chat"
}
},
"CSAT": {
"TITLE": "Enable CSAT",
"SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
"DISPLAY_TYPE": {
"LABEL": "Display type"
},
"MESSAGE": {
"LABEL": "Message",
"PLACEHOLDER": "Please enter a message to show users with the form"
},
"SURVEY_RULE": {
"LABEL": "Survey rule",
"DESCRIPTION_PREFIX": "Send the survey if the conversation",
"DESCRIPTION_SUFFIX": "any of the labels",
"OPERATOR": {
"CONTAINS": "contains",
"DOES_NOT_CONTAINS": "does not contain"
},
"SELECT_PLACEHOLDER": "select labels"
},
"NOTE": "Note: CSAT surveys are sent only once per conversation",
"API": {
"SUCCESS_MESSAGE": "CSAT settings updated successfully",
"ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
}
},
"BUSINESS_HOURS": {
"TITLE": "Set your availability",
"SUBTITLE": "Set your availability on your livechat widget",
app/javascript/dashboard/i18n/locale/sr/inboxMgmt.json
+28 -3
View File
@@ -481,7 +481,8 @@
"PRE_CHAT_FORM": "Formular pre ćaskanja",
"BUSINESS_HOURS": "Radno vreme",
"WIDGET_BUILDER": "Izgrađivač vidžeta",
"BOT_CONFIGURATION": "Bot Configuration"
"BOT_CONFIGURATION": "Bot Configuration",
"CSAT": "Izveštaj o zadovoljstvu"
},
"SETTINGS": "Podešavanja",
"FEATURES": {
@@ -502,9 +503,7 @@
"ENABLE_EMAIL_COLLECT_BOX": "Omogući polje za prikupljanje e-pošte",
"ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Omogući ili onemogući polje za prikupljanje e-pošte za novi razgovor",
"AUTO_ASSIGNMENT": "Omogući automatsko dodeljivanje",
"ENABLE_CSAT": "Omogući ocenu zadovoljstva korisnika",
"SENDER_NAME_SECTION": "Enable Agent Name in Email",
"ENABLE_CSAT_SUB_TEXT": "Omogući/onemogući upitnik o zadovoljstvu korisnika nakon rešavanja razgovora",
"SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
"ENABLE_CONTINUITY_VIA_EMAIL": "Omogući nastavljanje razgovora putem e-pošte",
"ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Razgovori će se nastaviti putem e-pošte ako je dostupna adresa e-pošte kontakta.",
@@ -578,6 +577,32 @@
"LABEL": "Posetioci bi trebali da dostave njihovo ime i adresu e-pošte pre započinjanja ćaskanja"
}
},
"CSAT": {
"TITLE": "Omogući ocenu zadovoljstva korisnika",
"SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
"DISPLAY_TYPE": {
"LABEL": "Display type"
},
"MESSAGE": {
"LABEL": "Poruka",
"PLACEHOLDER": "Please enter a message to show users with the form"
},
"SURVEY_RULE": {
"LABEL": "Survey rule",
"DESCRIPTION_PREFIX": "Send the survey if the conversation",
"DESCRIPTION_SUFFIX": "any of the labels",
"OPERATOR": {
"CONTAINS": "sadrži",
"DOES_NOT_CONTAINS": "ne sadrži"
},
"SELECT_PLACEHOLDER": "select labels"
},
"NOTE": "Note: CSAT surveys are sent only once per conversation",
"API": {
"SUCCESS_MESSAGE": "CSAT settings updated successfully",
"ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
}
},
"BUSINESS_HOURS": {
"TITLE": "Podesite vašu dostupnost",
"SUBTITLE": "Podesite vašu dostupnost na vidžetu za uživo razgovor",
app/javascript/dashboard/i18n/locale/sv/inboxMgmt.json
+28 -3
View File
@@ -481,7 +481,8 @@
"PRE_CHAT_FORM": "Förchattformulär",
"BUSINESS_HOURS": "Öppettider",
"WIDGET_BUILDER": "Widget Builder",
"BOT_CONFIGURATION": "Bot Configuration"
"BOT_CONFIGURATION": "Bot Configuration",
"CSAT": "CSAT"
},
"SETTINGS": "Inställningar",
"FEATURES": {
@@ -502,9 +503,7 @@
"ENABLE_EMAIL_COLLECT_BOX": "Aktivera insamlingsbox för e-post",
"ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Aktivera eller inaktivera insamlingsbox för e-post på ny konversation",
"AUTO_ASSIGNMENT": "Aktivera automatisk tilldelning",
"ENABLE_CSAT": "Aktivera CSAT",
"SENDER_NAME_SECTION": "Enable Agent Name in Email",
"ENABLE_CSAT_SUB_TEXT": "Aktivera/inaktivera CSAT(kundnöjdhet) undersökning efter att ha löst ett samtal",
"SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
"ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email",
"ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.",
@@ -578,6 +577,32 @@
"LABEL": "Besökare bör uppge sitt namn och sin e-postadress innan de startar chatten"
}
},
"CSAT": {
"TITLE": "Aktivera CSAT",
"SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
"DISPLAY_TYPE": {
"LABEL": "Display type"
},
"MESSAGE": {
"LABEL": "Meddelande",
"PLACEHOLDER": "Please enter a message to show users with the form"
},
"SURVEY_RULE": {
"LABEL": "Survey rule",
"DESCRIPTION_PREFIX": "Send the survey if the conversation",
"DESCRIPTION_SUFFIX": "any of the labels",
"OPERATOR": {
"CONTAINS": "contains",
"DOES_NOT_CONTAINS": "does not contain"
},
"SELECT_PLACEHOLDER": "select labels"
},
"NOTE": "Note: CSAT surveys are sent only once per conversation",
"API": {
"SUCCESS_MESSAGE": "CSAT settings updated successfully",
"ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
}
},
"BUSINESS_HOURS": {
"TITLE": "Ställ in din tillgänglighet",
"SUBTITLE": "Set your availability on your livechat widget",
app/javascript/dashboard/i18n/locale/ta/inboxMgmt.json
+28 -3
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@@ -481,7 +481,8 @@
"PRE_CHAT_FORM": "Pre Chat Form",
"BUSINESS_HOURS": "Business Hours",
"WIDGET_BUILDER": "Widget Builder",
"BOT_CONFIGURATION": "Bot Configuration"
"BOT_CONFIGURATION": "Bot Configuration",
"CSAT": "CSAT"
},
"SETTINGS": "அமைப்புகள்",
"FEATURES": {
@@ -502,9 +503,7 @@
"ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
"ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
"AUTO_ASSIGNMENT": "தானாக ஒதுக்கீட்டை இயக்கு",
"ENABLE_CSAT": "Enable CSAT",
"SENDER_NAME_SECTION": "Enable Agent Name in Email",
"ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
"SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
"ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email",
"ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.",
@@ -578,6 +577,32 @@
"LABEL": "Visitors should provide their name and email address before starting the chat"
}
},
"CSAT": {
"TITLE": "Enable CSAT",
"SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
"DISPLAY_TYPE": {
"LABEL": "Display type"
},
"MESSAGE": {
"LABEL": "Message",
"PLACEHOLDER": "Please enter a message to show users with the form"
},
"SURVEY_RULE": {
"LABEL": "Survey rule",
"DESCRIPTION_PREFIX": "Send the survey if the conversation",
"DESCRIPTION_SUFFIX": "any of the labels",
"OPERATOR": {
"CONTAINS": "contains",
"DOES_NOT_CONTAINS": "does not contain"
},
"SELECT_PLACEHOLDER": "select labels"
},
"NOTE": "Note: CSAT surveys are sent only once per conversation",
"API": {
"SUCCESS_MESSAGE": "CSAT settings updated successfully",
"ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
}
},
"BUSINESS_HOURS": {
"TITLE": "Set your availability",
"SUBTITLE": "Set your availability on your livechat widget",
app/javascript/dashboard/i18n/locale/th/inboxMgmt.json
+28 -3
View File
@@ -481,7 +481,8 @@
"PRE_CHAT_FORM": "แบบสอบถามก่อนแชท",
"BUSINESS_HOURS": "เวลาทำการ",
"WIDGET_BUILDER": "เครื่องมือสร้าง Widget",
"BOT_CONFIGURATION": "Bot Configuration"
"BOT_CONFIGURATION": "Bot Configuration",
"CSAT": "CSAT"
},
"SETTINGS": "ตั้งค่า",
"FEATURES": {
@@ -502,9 +503,7 @@
"ENABLE_EMAIL_COLLECT_BOX": "เปิดใช้งานกล่องรวมอีเมล",
"ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "เปิดหรือปิดการใช้งานกล่องรวมอีเมลสำหรับการสนทนาใหม่",
"AUTO_ASSIGNMENT": "เปิดการมอบหมายงานอัตโนมัติ",
"ENABLE_CSAT": "เปิด CSAT",
"SENDER_NAME_SECTION": "Enable Agent Name in Email",
"ENABLE_CSAT_SUB_TEXT": "เปิดหรือปิด CSAT(แบบสอบถามความพีงพอใจลูกค้า) หลังจากเสร็จสิ้นการสนทนา",
"SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
"ENABLE_CONTINUITY_VIA_EMAIL": "เปิดให้มีการสนทนาต่อทางอีเมลได้",
"ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "การสนทนาจะสามารถดำเนินการต่อผ่านทางอีเมลได้ หากลูกค้าให้อีเมลไว้",
@@ -578,6 +577,32 @@
"LABEL": "ลูกค้าควรให้ชื่อและอีเมลก่อนเริ่มสนทนา"
}
},
"CSAT": {
"TITLE": "เปิด CSAT",
"SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
"DISPLAY_TYPE": {
"LABEL": "Display type"
},
"MESSAGE": {
"LABEL": "ข้อความ",
"PLACEHOLDER": "Please enter a message to show users with the form"
},
"SURVEY_RULE": {
"LABEL": "Survey rule",
"DESCRIPTION_PREFIX": "Send the survey if the conversation",
"DESCRIPTION_SUFFIX": "any of the labels",
"OPERATOR": {
"CONTAINS": "มี",
"DOES_NOT_CONTAINS": "ไม่มี"
},
"SELECT_PLACEHOLDER": "select labels"
},
"NOTE": "Note: CSAT surveys are sent only once per conversation",
"API": {
"SUCCESS_MESSAGE": "CSAT settings updated successfully",
"ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
}
},
"BUSINESS_HOURS": {
"TITLE": "ตั้งค่าความพร้อมในการให้บริการ",
"SUBTITLE": "ตั้งค่าความพร้อมในการให้บริการของคุณบน livechat widget",
app/javascript/dashboard/i18n/locale/tl/inboxMgmt.json
+28 -3
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@@ -481,7 +481,8 @@
"PRE_CHAT_FORM": "Pre Chat Form",
"BUSINESS_HOURS": "Business Hours",
"WIDGET_BUILDER": "Widget Builder",
"BOT_CONFIGURATION": "Bot Configuration"
"BOT_CONFIGURATION": "Bot Configuration",
"CSAT": "CSAT"
},
"SETTINGS": "Settings",
"FEATURES": {
@@ -502,9 +503,7 @@
"ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
"ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
"AUTO_ASSIGNMENT": "Enable auto assignment",
"ENABLE_CSAT": "Enable CSAT",
"SENDER_NAME_SECTION": "Enable Agent Name in Email",
"ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
"SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
"ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email",
"ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.",
@@ -578,6 +577,32 @@
"LABEL": "Visitors should provide their name and email address before starting the chat"
}
},
"CSAT": {
"TITLE": "Enable CSAT",
"SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
"DISPLAY_TYPE": {
"LABEL": "Display type"
},
"MESSAGE": {
"LABEL": "Message",
"PLACEHOLDER": "Please enter a message to show users with the form"
},
"SURVEY_RULE": {
"LABEL": "Survey rule",
"DESCRIPTION_PREFIX": "Send the survey if the conversation",
"DESCRIPTION_SUFFIX": "any of the labels",
"OPERATOR": {
"CONTAINS": "contains",
"DOES_NOT_CONTAINS": "does not contain"
},
"SELECT_PLACEHOLDER": "select labels"
},
"NOTE": "Note: CSAT surveys are sent only once per conversation",
"API": {
"SUCCESS_MESSAGE": "CSAT settings updated successfully",
"ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
}
},
"BUSINESS_HOURS": {
"TITLE": "Set your availability",
"SUBTITLE": "Set your availability on your livechat widget",
app/javascript/dashboard/i18n/locale/tr/inboxMgmt.json
+28 -3
View File
@@ -481,7 +481,8 @@
"PRE_CHAT_FORM": "Sohbet Öncesi Form",
"BUSINESS_HOURS": "İş Saatleri",
"WIDGET_BUILDER": "Widget Oluşturucu",
"BOT_CONFIGURATION": "Bot Yapılandırma"
"BOT_CONFIGURATION": "Bot Yapılandırma",
"CSAT": "CSAT"
},
"SETTINGS": "Ayarlar",
"FEATURES": {
@@ -502,9 +503,7 @@
"ENABLE_EMAIL_COLLECT_BOX": "E-posta toplama kutusunu etkinleştir",
"ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Yeni konuşmalarda e-posta toplama kutusunu etkinleştir veya devre dışı bırak",
"AUTO_ASSIGNMENT": "Otomatik atamayı etkinleştir",
"ENABLE_CSAT": "CSAT'yi etkinleştir",
"SENDER_NAME_SECTION": "E-postada Ajan Adını Etkinleştir",
"ENABLE_CSAT_SUB_TEXT": "Bir konuşma çözüldükten sonra Müşteri Memnuniyeti Anketi (CSAT) etkinleştir/devre dışı bırak",
"SENDER_NAME_SECTION_TEXT": "E-postada Ajanın adını göstermeyi/Devre dışı bırakmayı etkinleştirin, devre dışı bırakıldığında iş adını gösterir",
"ENABLE_CONTINUITY_VIA_EMAIL": "E-posta aracılığıyla konuşma sürekliliğini etkinleştir",
"ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "E-posta adresi mevcut ise konuşmalar e-posta aracılığıyla devam eder.",
@@ -578,6 +577,32 @@
"LABEL": "Ziyaretçilerin sohbeti başlamadan önce ad ve e-posta adresi sağlaması gerekmektedir"
}
},
"CSAT": {
"TITLE": "CSAT'yi etkinleştir",
"SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
"DISPLAY_TYPE": {
"LABEL": "Display type"
},
"MESSAGE": {
"LABEL": "Mesaj",
"PLACEHOLDER": "Please enter a message to show users with the form"
},
"SURVEY_RULE": {
"LABEL": "Survey rule",
"DESCRIPTION_PREFIX": "Send the survey if the conversation",
"DESCRIPTION_SUFFIX": "any of the labels",
"OPERATOR": {
"CONTAINS": "i̇çerir",
"DOES_NOT_CONTAINS": "i̇çermez"
},
"SELECT_PLACEHOLDER": "select labels"
},
"NOTE": "Note: CSAT surveys are sent only once per conversation",
"API": {
"SUCCESS_MESSAGE": "CSAT settings updated successfully",
"ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
}
},
"BUSINESS_HOURS": {
"TITLE": "Uygunluk Durumunuzu Ayarlayın",
"SUBTITLE": "Canlı sohbet widget'ınızda uygunluk durumunuzu ayarlayın",
app/javascript/dashboard/i18n/locale/uk/inboxMgmt.json
+28 -3
View File
@@ -481,7 +481,8 @@
"PRE_CHAT_FORM": "Форма, що показується перед стартом діалогу",
"BUSINESS_HOURS": "Робочий час",
"WIDGET_BUILDER": "Конструктор віджетів",
"BOT_CONFIGURATION": "Налаштування бота"
"BOT_CONFIGURATION": "Налаштування бота",
"CSAT": "CSAT"
},
"SETTINGS": "Налаштування",
"FEATURES": {
@@ -502,9 +503,7 @@
"ENABLE_EMAIL_COLLECT_BOX": "Включити збір електронної пошти",
"ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Увімкнути або вимкнути ящик збору повідомлень в новій розмові",
"AUTO_ASSIGNMENT": "Увімкнути автопризначення",
"ENABLE_CSAT": "Увімкнути CSAT",
"SENDER_NAME_SECTION": "Увімкнути ім'я співробітника в електронній пошті",
"ENABLE_CSAT_SUB_TEXT": "Увімкнути/Вимкнути опитування CSAT(Задоволення клієнтів) після вирішення розмови",
"SENDER_NAME_SECTION_TEXT": "Увімкнути/Вимкнути показ імені співробітника в електронній пошті, якщо це вимкнено, то буде відображатися бізнес-ім'я",
"ENABLE_CONTINUITY_VIA_EMAIL": "Увімкнути безперервність розмови через електронну пошту",
"ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Розмови продовжуватимуться через електронну пошту, якщо доступна контактна адреса.",
@@ -578,6 +577,32 @@
"LABEL": "Відвідувачі повинні надати своє ім'я та адресу електронної пошти перед початком чату"
}
},
"CSAT": {
"TITLE": "Увімкнути CSAT",
"SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
"DISPLAY_TYPE": {
"LABEL": "Display type"
},
"MESSAGE": {
"LABEL": "Текст повідомлення",
"PLACEHOLDER": "Please enter a message to show users with the form"
},
"SURVEY_RULE": {
"LABEL": "Survey rule",
"DESCRIPTION_PREFIX": "Send the survey if the conversation",
"DESCRIPTION_SUFFIX": "any of the labels",
"OPERATOR": {
"CONTAINS": "містить",
"DOES_NOT_CONTAINS": "не містить"
},
"SELECT_PLACEHOLDER": "select labels"
},
"NOTE": "Note: CSAT surveys are sent only once per conversation",
"API": {
"SUCCESS_MESSAGE": "CSAT settings updated successfully",
"ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
}
},
"BUSINESS_HOURS": {
"TITLE": "Встановіть доступність",
"SUBTITLE": "Встановіть доступність на вашому віджеті",
app/javascript/dashboard/i18n/locale/ur/inboxMgmt.json
+28 -3
View File
@@ -481,7 +481,8 @@
"PRE_CHAT_FORM": "Pre Chat Form",
"BUSINESS_HOURS": "Business Hours",
"WIDGET_BUILDER": "Widget Builder",
"BOT_CONFIGURATION": "Bot Configuration"
"BOT_CONFIGURATION": "Bot Configuration",
"CSAT": "CSAT"
},
"SETTINGS": "Settings",
"FEATURES": {
@@ -502,9 +503,7 @@
"ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
"ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
"AUTO_ASSIGNMENT": "Enable auto assignment",
"ENABLE_CSAT": "Enable CSAT",
"SENDER_NAME_SECTION": "Enable Agent Name in Email",
"ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
"SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
"ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email",
"ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.",
@@ -578,6 +577,32 @@
"LABEL": "Visitors should provide their name and email address before starting the chat"
}
},
"CSAT": {
"TITLE": "Enable CSAT",
"SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
"DISPLAY_TYPE": {
"LABEL": "Display type"
},
"MESSAGE": {
"LABEL": "Message",
"PLACEHOLDER": "Please enter a message to show users with the form"
},
"SURVEY_RULE": {
"LABEL": "Survey rule",
"DESCRIPTION_PREFIX": "Send the survey if the conversation",
"DESCRIPTION_SUFFIX": "any of the labels",
"OPERATOR": {
"CONTAINS": "contains",
"DOES_NOT_CONTAINS": "does not contain"
},
"SELECT_PLACEHOLDER": "select labels"
},
"NOTE": "Note: CSAT surveys are sent only once per conversation",
"API": {
"SUCCESS_MESSAGE": "CSAT settings updated successfully",
"ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
}
},
"BUSINESS_HOURS": {
"TITLE": "Set your availability",
"SUBTITLE": "Set your availability on your livechat widget",
app/javascript/dashboard/i18n/locale/ur_IN/inboxMgmt.json
+28 -3
View File
@@ -481,7 +481,8 @@
"PRE_CHAT_FORM": "Pre Chat Form",
"BUSINESS_HOURS": "Business Hours",
"WIDGET_BUILDER": "Widget Builder",
"BOT_CONFIGURATION": "Bot Configuration"
"BOT_CONFIGURATION": "Bot Configuration",
"CSAT": "CSAT"
},
"SETTINGS": "Settings",
"FEATURES": {
@@ -502,9 +503,7 @@
"ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
"ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
"AUTO_ASSIGNMENT": "Enable auto assignment",
"ENABLE_CSAT": "Enable CSAT",
"SENDER_NAME_SECTION": "Enable Agent Name in Email",
"ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
"SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
"ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email",
"ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.",
@@ -578,6 +577,32 @@
"LABEL": "Visitors should provide their name and email address before starting the chat"
}
},
"CSAT": {
"TITLE": "Enable CSAT",
"SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
"DISPLAY_TYPE": {
"LABEL": "Display type"
},
"MESSAGE": {
"LABEL": "Message",
"PLACEHOLDER": "Please enter a message to show users with the form"
},
"SURVEY_RULE": {
"LABEL": "Survey rule",
"DESCRIPTION_PREFIX": "Send the survey if the conversation",
"DESCRIPTION_SUFFIX": "any of the labels",
"OPERATOR": {
"CONTAINS": "contains",
"DOES_NOT_CONTAINS": "does not contain"
},
"SELECT_PLACEHOLDER": "select labels"
},
"NOTE": "Note: CSAT surveys are sent only once per conversation",
"API": {
"SUCCESS_MESSAGE": "CSAT settings updated successfully",
"ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
}
},
"BUSINESS_HOURS": {
"TITLE": "Set your availability",
"SUBTITLE": "Set your availability on your livechat widget",
app/javascript/dashboard/i18n/locale/vi/inboxMgmt.json
+28 -3
View File
@@ -481,7 +481,8 @@
"PRE_CHAT_FORM": "Biểu mẫu trước khi trò chuyện",
"BUSINESS_HOURS": "Giờ làm việc",
"WIDGET_BUILDER": "Trình tạo widget",
"BOT_CONFIGURATION": "Cấu hình Bot"
"BOT_CONFIGURATION": "Cấu hình Bot",
"CSAT": "CSAT"
},
"SETTINGS": "Cài đặt",
"FEATURES": {
@@ -502,9 +503,7 @@
"ENABLE_EMAIL_COLLECT_BOX": "Bật hộp thu thập email",
"ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Bật hoặc tắt hộp thu thập email trên cuộc trò chuyện mới",
"AUTO_ASSIGNMENT": "Bật tự động chuyển nhượng",
"ENABLE_CSAT": "Bật chỉ số đo lường sự hài lòng khách hàng",
"SENDER_NAME_SECTION": "Enable Agent Name in Email",
"ENABLE_CSAT_SUB_TEXT": "Bật / Tắt khảo sát CSAT (Mức độ hài lòng của khách hàng) sau khi giải quyết cuộc trò chuyện",
"SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
"ENABLE_CONTINUITY_VIA_EMAIL": "Bật tiếp tục cuộc trò chuyện qua email",
"ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Cuộc trò chuyện sẽ tiếp tục qua email nếu có địa chỉ email liên lạc.",
@@ -578,6 +577,32 @@
"LABEL": "Khách truy cập nên cung cấp tên và địa chỉ email của họ trước khi bắt đầu trò chuyện"
}
},
"CSAT": {
"TITLE": "Bật chỉ số đo lường sự hài lòng khách hàng",
"SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
"DISPLAY_TYPE": {
"LABEL": "Display type"
},
"MESSAGE": {
"LABEL": "Tin nhắn",
"PLACEHOLDER": "Please enter a message to show users with the form"
},
"SURVEY_RULE": {
"LABEL": "Survey rule",
"DESCRIPTION_PREFIX": "Send the survey if the conversation",
"DESCRIPTION_SUFFIX": "any of the labels",
"OPERATOR": {
"CONTAINS": "chứa",
"DOES_NOT_CONTAINS": "không bao gồm"
},
"SELECT_PLACEHOLDER": "select labels"
},
"NOTE": "Note: CSAT surveys are sent only once per conversation",
"API": {
"SUCCESS_MESSAGE": "CSAT settings updated successfully",
"ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
}
},
"BUSINESS_HOURS": {
"TITLE": "Đặt tính khả dụng của bạn",
"SUBTITLE": "Đặt tính khả dụng của bạn trên tiện ích trò chuyện trực tiếp",
app/javascript/dashboard/i18n/locale/zh_CN/inboxMgmt.json
+28 -3
View File
@@ -481,7 +481,8 @@
"PRE_CHAT_FORM": "预聊天表单",
"BUSINESS_HOURS": "工作时间",
"WIDGET_BUILDER": "小部件生成器",
"BOT_CONFIGURATION": "机器人配置"
"BOT_CONFIGURATION": "机器人配置",
"CSAT": "客户满意度"
},
"SETTINGS": "设置",
"FEATURES": {
@@ -502,9 +503,7 @@
"ENABLE_EMAIL_COLLECT_BOX": "启用电子邮件收集框",
"ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "在新对话中启用或禁用电子邮件收集框",
"AUTO_ASSIGNMENT": "启用自动分配",
"ENABLE_CSAT": "启用CSAT",
"SENDER_NAME_SECTION": "在电子邮件中启用代理名称",
"ENABLE_CSAT_SUB_TEXT": "在解决对话后启用/禁用CSAT（客户满意度）调查",
"SENDER_NAME_SECTION_TEXT": "启用/禁用在电子邮件中显示代理名称，如果禁用，将显示业务名称",
"ENABLE_CONTINUITY_VIA_EMAIL": "通过电子邮件启用对话连续性",
"ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "如果有联系人的电子邮件地址，对话将会继续在电子邮件中进行。",
@@ -578,6 +577,32 @@
"LABEL": "访客在开始聊天前应提供他们的姓名和电子邮件地址"
}
},
"CSAT": {
"TITLE": "启用CSAT",
"SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
"DISPLAY_TYPE": {
"LABEL": "Display type"
},
"MESSAGE": {
"LABEL": "消息",
"PLACEHOLDER": "Please enter a message to show users with the form"
},
"SURVEY_RULE": {
"LABEL": "Survey rule",
"DESCRIPTION_PREFIX": "Send the survey if the conversation",
"DESCRIPTION_SUFFIX": "any of the labels",
"OPERATOR": {
"CONTAINS": "包含",
"DOES_NOT_CONTAINS": "不包含"
},
"SELECT_PLACEHOLDER": "select labels"
},
"NOTE": "Note: CSAT surveys are sent only once per conversation",
"API": {
"SUCCESS_MESSAGE": "CSAT settings updated successfully",
"ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
}
},
"BUSINESS_HOURS": {
"TITLE": "设置您的可用性",
"SUBTITLE": "在您的实时聊天小部件上设置您的可用性",
app/javascript/dashboard/i18n/locale/zh_TW/inboxMgmt.json
+28 -3
View File
@@ -481,7 +481,8 @@
"PRE_CHAT_FORM": "Pre Chat Form",
"BUSINESS_HOURS": "服務時間",
"WIDGET_BUILDER": "Widget Builder",
"BOT_CONFIGURATION": "增機器人設定"
"BOT_CONFIGURATION": "增機器人設定",
"CSAT": "顧客滿意度得分(CSAT)"
},
"SETTINGS": "設定",
"FEATURES": {
@@ -502,9 +503,7 @@
"ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
"ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
"AUTO_ASSIGNMENT": "啟用自動分配",
"ENABLE_CSAT": "Enable CSAT",
"SENDER_NAME_SECTION": "Enable Agent Name in Email",
"ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
"SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
"ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email",
"ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.",
@@ -578,6 +577,32 @@
"LABEL": "Visitors should provide their name and email address before starting the chat"
}
},
"CSAT": {
"TITLE": "Enable CSAT",
"SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
"DISPLAY_TYPE": {
"LABEL": "Display type"
},
"MESSAGE": {
"LABEL": "訊息",
"PLACEHOLDER": "Please enter a message to show users with the form"
},
"SURVEY_RULE": {
"LABEL": "Survey rule",
"DESCRIPTION_PREFIX": "Send the survey if the conversation",
"DESCRIPTION_SUFFIX": "any of the labels",
"OPERATOR": {
"CONTAINS": "包含",
"DOES_NOT_CONTAINS": "不包含"
},
"SELECT_PLACEHOLDER": "select labels"
},
"NOTE": "Note: CSAT surveys are sent only once per conversation",
"API": {
"SUCCESS_MESSAGE": "CSAT settings updated successfully",
"ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
}
},
"BUSINESS_HOURS": {
"TITLE": "設定你的服務時間",
"SUBTITLE": "為你的 livechat 小工具設定服務時間",
app/javascript/dashboard/routes/dashboard/conversation/customAttributes/CustomAttributes.vue
+3 -7
View File
@@ -80,17 +80,13 @@ const filteredCustomAttributes = computed(() =>
customAttributes.value,
attribute.attribute_key
);
const isCheckbox = attribute.attribute_display_type === 'checkbox';
const defaultValue = isCheckbox ? false : '';
return {
...attribute,
type: 'custom_attribute',
key: attribute.attribute_key,
// Set value from customAttributes if it exists, otherwise use default value
value: hasValue
? customAttributes.value[attribute.attribute_key]
: defaultValue,
// Set value from customAttributes if it exists, otherwise use ''
value: hasValue ? customAttributes.value[attribute.attribute_key] : '',
};
})
);
@@ -215,7 +211,7 @@ const onUpdate = async (key, value) => {
} else {
store.dispatch('contacts/update', {
id: props.contactId,
custom_attributes: updatedAttributes,
customAttributes: updatedAttributes,
});
}
useAlert(t('CUSTOM_ATTRIBUTES.FORM.UPDATE.SUCCESS'));
app/javascript/dashboard/routes/dashboard/settings/inbox/Settings.vue
+9 -18
View File
@@ -15,6 +15,7 @@ import PreChatFormSettings from './PreChatForm/Settings.vue';
import WeeklyAvailability from './components/WeeklyAvailability.vue';
import GreetingsEditor from 'shared/components/GreetingsEditor.vue';
import ConfigurationPage from './settingsPage/ConfigurationPage.vue';
import CustomerSatisfactionPage from './settingsPage/CustomerSatisfactionPage.vue';
import CollaboratorsPage from './settingsPage/CollaboratorsPage.vue';
import WidgetBuilder from './WidgetBuilder.vue';
import BotConfiguration from './components/BotConfiguration.vue';
@@ -28,6 +29,7 @@ export default {
BotConfiguration,
CollaboratorsPage,
ConfigurationPage,
CustomerSatisfactionPage,
FacebookReauthorize,
GreetingsEditor,
PreChatFormSettings,
@@ -53,7 +55,6 @@ export default {
greetingEnabled: true,
greetingMessage: '',
emailCollectEnabled: false,
csatSurveyEnabled: false,
senderNameType: 'friendly',
businessName: '',
locktoSingleConversation: false,
@@ -107,6 +108,10 @@ export default {
key: 'businesshours',
name: this.$t('INBOX_MGMT.TABS.BUSINESS_HOURS'),
},
{
key: 'csat',
name: this.$t('INBOX_MGMT.TABS.CSAT'),
},
];
if (this.isAWebWidgetInbox) {
@@ -277,7 +282,6 @@ export default {
this.greetingEnabled = this.inbox.greeting_enabled || false;
this.greetingMessage = this.inbox.greeting_message || '';
this.emailCollectEnabled = this.inbox.enable_email_collect;
this.csatSurveyEnabled = this.inbox.csat_survey_enabled;
this.senderNameType = this.inbox.sender_name_type;
this.businessName = this.inbox.business_name;
this.allowMessagesAfterResolved =
@@ -300,7 +304,6 @@ export default {
id: this.currentInboxId,
name: this.selectedInboxName,
enable_email_collect: this.emailCollectEnabled,
csat_survey_enabled: this.csatSurveyEnabled,
allow_messages_after_resolved: this.allowMessagesAfterResolved,
greeting_enabled: this.greetingEnabled,
greeting_message: this.greetingMessage || '',
@@ -589,21 +592,6 @@ export default {
</p>
</label>
<label class="pb-4">
{{ $t('INBOX_MGMT.SETTINGS_POPUP.ENABLE_CSAT') }}
<select v-model="csatSurveyEnabled">
<option :value="true">
{{ $t('INBOX_MGMT.EDIT.ENABLE_CSAT.ENABLED') }}
</option>
<option :value="false">
{{ $t('INBOX_MGMT.EDIT.ENABLE_CSAT.DISABLED') }}
</option>
</select>
<p class="pb-1 text-sm not-italic text-n-slate-11">
{{ $t('INBOX_MGMT.SETTINGS_POPUP.ENABLE_CSAT_SUB_TEXT') }}
</p>
</label>
<label v-if="isAWebWidgetInbox" class="pb-4">
{{ $t('INBOX_MGMT.SETTINGS_POPUP.ALLOW_MESSAGES_AFTER_RESOLVED') }}
<select v-model="allowMessagesAfterResolved">
@@ -802,6 +790,9 @@ export default {
<div v-if="selectedTabKey === 'configuration'">
<ConfigurationPage :inbox="inbox" />
</div>
<div v-if="selectedTabKey === 'csat'">
<CustomerSatisfactionPage :inbox="inbox" />
</div>
<div v-if="selectedTabKey === 'preChatForm'">
<PreChatFormSettings :inbox="inbox" />
</div>
app/javascript/dashboard/routes/dashboard/settings/inbox/settingsPage/CustomerSatisfactionPage.vue
+233
View File
@@ -0,0 +1,233 @@
<script setup>
import { reactive, onMounted, ref, defineProps, watch, computed } from 'vue';
import { useI18n } from 'vue-i18n';
import { useAlert } from 'dashboard/composables';
import { useStore, useMapGetter } from 'dashboard/composables/store';
import { CSAT_DISPLAY_TYPES } from 'shared/constants/messages';
import WithLabel from 'v3/components/Form/WithLabel.vue';
import SectionLayout from 'dashboard/routes/dashboard/settings/account/components/SectionLayout.vue';
import CSATDisplayTypeSelector from './components/CSATDisplayTypeSelector.vue';
import Editor from 'dashboard/components-next/Editor/Editor.vue';
import FilterSelect from 'dashboard/components-next/filter/inputs/FilterSelect.vue';
import NextButton from 'dashboard/components-next/button/Button.vue';
import Switch from 'next/switch/Switch.vue';
const props = defineProps({
inbox: { type: Object, required: true },
});
const { t } = useI18n();
const store = useStore();
const labels = useMapGetter('labels/getLabels');
const isUpdating = ref(false);
const selectedLabelValues = ref([]);
const currentLabel = ref('');
const state = reactive({
csatSurveyEnabled: false,
displayType: 'emoji',
message: '',
surveyRuleOperator: 'contains',
});
const filterTypes = [
{
label: t('INBOX_MGMT.CSAT.SURVEY_RULE.OPERATOR.CONTAINS'),
value: 'contains',
},
{
label: t('INBOX_MGMT.CSAT.SURVEY_RULE.OPERATOR.DOES_NOT_CONTAINS'),
value: 'does_not_contain',
},
];
const labelOptions = computed(() =>
labels.value?.length
? labels.value
.map(label => ({ label: label.title, value: label.title }))
.filter(label => !selectedLabelValues.value.includes(label.value))
: []
);
const initializeState = () => {
if (!props.inbox) return;
const { csat_survey_enabled, csat_config } = props.inbox;
state.csatSurveyEnabled = csat_survey_enabled || false;
if (!csat_config) return;
const {
display_type: displayType = CSAT_DISPLAY_TYPES.EMOJI,
message = '',
survey_rules: surveyRules = {},
} = csat_config;
state.displayType = displayType;
state.message = message;
state.surveyRuleOperator = surveyRules.operator || 'contains';
selectedLabelValues.value = Array.isArray(surveyRules.values)
? [...surveyRules.values]
: [];
};
onMounted(() => {
initializeState();
if (!labels.value?.length) store.dispatch('labels/get');
});
watch(() => props.inbox, initializeState, { immediate: true });
const handleLabelSelect = value => {
if (!value || selectedLabelValues.value.includes(value)) {
return;
}
selectedLabelValues.value.push(value);
};
const updateDisplayType = type => {
state.displayType = type;
};
const updateSurveyRuleOperator = operator => {
state.surveyRuleOperator = operator;
};
const removeLabel = label => {
const index = selectedLabelValues.value.indexOf(label);
if (index !== -1) {
selectedLabelValues.value.splice(index, 1);
}
};
const updateInbox = async attributes => {
const payload = {
id: props.inbox.id,
formData: false,
...attributes,
};
return store.dispatch('inboxes/updateInbox', payload);
};
const saveSettings = async () => {
try {
isUpdating.value = true;
const csatConfig = {
display_type: state.displayType,
message: state.message,
survey_rules: {
operator: state.surveyRuleOperator,
values: selectedLabelValues.value,
},
};
await updateInbox({
csat_survey_enabled: state.csatSurveyEnabled,
csat_config: csatConfig,
});
useAlert(t('INBOX_MGMT.CSAT.API.SUCCESS_MESSAGE'));
} catch (error) {
useAlert(t('INBOX_MGMT.CSAT.API.ERROR_MESSAGE'));
} finally {
isUpdating.value = false;
}
};
</script>
<template>
<div class="mx-8">
<SectionLayout
:title="$t('INBOX_MGMT.CSAT.TITLE')"
:description="$t('INBOX_MGMT.CSAT.SUBTITLE')"
>
<template #headerActions>
<div class="flex justify-end">
<Switch v-model="state.csatSurveyEnabled" />
</div>
</template>
<div class="grid gap-5">
<WithLabel
:label="$t('INBOX_MGMT.CSAT.DISPLAY_TYPE.LABEL')"
name="display_type"
>
<CSATDisplayTypeSelector
:selected-type="state.displayType"
@update="updateDisplayType"
/>
</WithLabel>
<WithLabel :label="$t('INBOX_MGMT.CSAT.MESSAGE.LABEL')" name="message">
<Editor
v-model="state.message"
:placeholder="$t('INBOX_MGMT.CSAT.MESSAGE.PLACEHOLDER')"
:max-length="200"
class="w-full"
/>
</WithLabel>
<WithLabel
:label="$t('INBOX_MGMT.CSAT.SURVEY_RULE.LABEL')"
name="survey_rule"
>
<div class="mb-4">
<span
class="inline-flex flex-wrap items-center gap-1.5 text-sm text-n-slate-12"
>
{{ $t('INBOX_MGMT.CSAT.SURVEY_RULE.DESCRIPTION_PREFIX') }}
<FilterSelect
v-model="state.surveyRuleOperator"
variant="faded"
:options="filterTypes"
class="inline-flex shrink-0"
@update:model-value="updateSurveyRuleOperator"
/>
{{ $t('INBOX_MGMT.CSAT.SURVEY_RULE.DESCRIPTION_SUFFIX') }}
<NextButton
v-for="label in selectedLabelValues"
:key="label"
sm
faded
slate
trailing-icon
:label="label"
icon="i-lucide-x"
class="inline-flex shrink-0"
@click="removeLabel(label)"
/>
<FilterSelect
v-model="currentLabel"
:options="labelOptions"
:label="$t('INBOX_MGMT.CSAT.SURVEY_RULE.SELECT_PLACEHOLDER')"
hide-label
variant="faded"
class="inline-flex shrink-0"
@update:model-value="handleLabelSelect"
/>
</span>
</div>
</WithLabel>
<p class="text-sm italic text-n-slate-11">
{{ $t('INBOX_MGMT.CSAT.NOTE') }}
</p>
<div>
<NextButton
type="submit"
:label="$t('INBOX_MGMT.SETTINGS_POPUP.UPDATE')"
:is-loading="isUpdating"
@click="saveSettings"
/>
</div>
</div>
</SectionLayout>
</div>
</template>
app/javascript/dashboard/routes/dashboard/settings/inbox/settingsPage/components/CSATDisplayTypeSelector.vue
+26
View File
@@ -0,0 +1,26 @@
<script setup>
import { CSAT_DISPLAY_TYPES } from 'shared/constants/messages';
import CSATEmojiInput from './CSATEmojiInput.vue';
import CSATStarInput from './CSATStarInput.vue';
const props = defineProps({
selectedType: {
type: String,
default: CSAT_DISPLAY_TYPES.EMOJI,
},
});
const emit = defineEmits(['update']);
</script>
<template>
<div class="flex flex-wrap gap-6 mt-2">
<CSATEmojiInput
:selected="props.selectedType === CSAT_DISPLAY_TYPES.EMOJI"
@update="emit('update', $event)"
/>
<CSATStarInput
:selected="props.selectedType === CSAT_DISPLAY_TYPES.STAR"
@update="emit('update', $event)"
/>
</div>
</template>
app/javascript/dashboard/routes/dashboard/settings/inbox/settingsPage/components/CSATEmojiInput.vue
+43
View File
@@ -0,0 +1,43 @@
<script setup>
import { ref, computed } from 'vue';
import { CSAT_RATINGS, CSAT_DISPLAY_TYPES } from 'shared/constants/messages';
const props = defineProps({
selected: {
type: Boolean,
default: false,
},
});
const emit = defineEmits(['update']);
const selectionClass = computed(() => {
return props.selected
? 'outline-n-brand bg-n-brand/5'
: 'outline-n-weak bg-n-alpha-black2';
});
const emojis = CSAT_RATINGS;
const selectedEmoji = ref(5);
</script>
<template>
<button
class="flex items-center rounded-lg transition-all duration-500 cursor-pointer outline outline-1 px-4 py-2 gap-2 min-w-56"
:class="selectionClass"
@click="emit('update', CSAT_DISPLAY_TYPES.EMOJI)"
>
<div
v-for="emoji in emojis"
:key="emoji.key"
class="rounded-full p-1 transition-transform duration-150 focus:outline-none flex items-center flex-shrink-0"
>
<span
class="text-2xl"
:class="selectedEmoji === emoji.value ? '' : 'grayscale opacity-60'"
>
{{ emoji.emoji }}
</span>
</div>
</button>
</template>
app/javascript/dashboard/routes/dashboard/settings/inbox/settingsPage/components/CSATStarInput.vue
+36
View File
@@ -0,0 +1,36 @@
<script setup>
import { CSAT_DISPLAY_TYPES } from 'shared/constants/messages';
import { computed } from 'vue';
const props = defineProps({
selected: {
type: Boolean,
default: false,
},
});
const emit = defineEmits(['update']);
const selectionClass = computed(() => {
return props.selected
? 'bg-n-brand/5 outline-n-brand'
: 'bg-n-alpha-black2 outline-n-weak';
});
</script>
<template>
<button
class="flex items-center rounded-lg transition-all duration-300 cursor-pointer outline outline-1 px-4 py-2 gap-2 min-w-56"
:class="selectionClass"
@click="emit('update', CSAT_DISPLAY_TYPES.STAR)"
>
<div
v-for="n in 5"
:key="'star-' + n"
class="rounded-full p-1 transition-transform duration-150 focus:outline-none flex items-center flex-shrink-0"
:aria-label="`Star ${n}`"
>
<i class="i-ri-star-fill text-n-amber-9 text-2xl" />
</div>
</button>
</template>
app/javascript/dashboard/store/modules/conversations/index.js
+1 -4
View File
@@ -78,10 +78,7 @@ export const mutations = {
}
},
[types.SET_ALL_ATTACHMENTS](_state, { id, data }) {
const attachments = _state.attachments[id] || [];
attachments.push(...data);
_state.attachments[id] = [...attachments];
_state.attachments[id] = [...data];
},
[types.SET_MISSING_MESSAGES](_state, { id, data }) {
const [chat] = _state.allConversations.filter(c => c.id === id);
app/javascript/shared/components/CustomerSatisfaction.vue
+30 -3
View File
@@ -1,14 +1,16 @@
<script>
import { mapGetters } from 'vuex';
import Spinner from 'shared/components/Spinner.vue';
import { CSAT_RATINGS } from 'shared/constants/messages';
import { CSAT_RATINGS, CSAT_DISPLAY_TYPES } from 'shared/constants/messages';
import FluentIcon from 'shared/components/FluentIcon/Index.vue';
import StarRating from 'shared/components/StarRating.vue';
import { getContrastingTextColor } from '@chatwoot/utils';
export default {
components: {
Spinner,
FluentIcon,
StarRating,
},
props: {
messageContentAttributes: {
@@ -19,6 +21,14 @@ export default {
type: Number,
required: true,
},
displayType: {
type: String,
default: CSAT_DISPLAY_TYPES.EMOJI,
},
message: {
type: String,
default: '',
},
},
data() {
return {
@@ -47,7 +57,13 @@ export default {
title() {
return this.isRatingSubmitted
? this.$t('CSAT.SUBMITTED_TITLE')
: this.$t('CSAT.TITLE');
: this.message || this.$t('CSAT.TITLE');
},
isEmojiType() {
return this.displayType === CSAT_DISPLAY_TYPES.EMOJI;
},
isStarType() {
return this.displayType === CSAT_DISPLAY_TYPES.STAR;
},
},
@@ -88,10 +104,15 @@ export default {
this.isUpdating = false;
}
},
selectRating(rating) {
this.selectedRating = rating.value;
this.onSubmit();
},
selectStarRating(value) {
this.selectedRating = value;
this.onSubmit();
},
},
};
</script>
@@ -104,7 +125,7 @@ export default {
<h6 class="text-n-slate-12 text-sm font-medium pt-5 px-2.5 text-center">
{{ title }}
</h6>
<div class="ratings flex justify-around py-5 px-4">
<div v-if="isEmojiType" class="ratings flex justify-around py-5 px-4">
<button
v-for="rating in ratings"
:key="rating.key"
@@ -114,6 +135,12 @@ export default {
{{ rating.emoji }}
</button>
</div>
<StarRating
v-else-if="isStarType"
:selected-rating="selectedRating"
:is-disabled="isRatingSubmitted"
@select-rating="selectStarRating"
/>
<form
v-if="!isFeedbackSubmitted"
class="feedback-form flex"
app/javascript/shared/components/StarRating.vue
+65
View File
@@ -0,0 +1,65 @@
<script setup>
import { ref, defineProps, defineEmits } from 'vue';
const props = defineProps({
selectedRating: {
type: Number,
default: null,
},
isDisabled: {
type: Boolean,
default: false,
},
});
const emit = defineEmits(['selectRating']);
const starRatings = [1, 2, 3, 4, 5];
const hoveredRating = ref(0);
const onHoverRating = value => {
if (props.isDisabled) return;
hoveredRating.value = value;
};
const selectRating = value => {
if (props.isDisabled) return;
emit('selectRating', value);
};
const getStarClass = value => {
const isStarActive =
(hoveredRating.value > 0 &&
!props.isDisabled &&
hoveredRating.value >= value) ||
props.selectedRating >= value;
const starTypeClass = isStarActive
? 'i-ri-star-fill text-n-amber-9'
: 'i-ri-star-line text-n-slate-10';
return starTypeClass;
};
</script>
<template>
<div class="flex justify-center py-5 px-4 gap-3">
<button
v-for="value in starRatings"
:key="value"
type="button"
class="rounded-full p-1 transition-all duration-200 focus:enabled:scale-[1.2] focus-within:enabled:scale-[1.2] hover:enabled:scale-[1.2] focus:outline-none flex items-center flex-shrink-0"
:class="{ 'cursor-not-allowed opacity-50': isDisabled }"
:disabled="isDisabled"
:aria-label="'Star ' + value"
@click="selectRating(value)"
@mouseenter="onHoverRating(value)"
@mouseleave="onHoverRating(0)"
>
<span
:class="getStarClass(value)"
class="transition-all duration-500 text-2xl"
/>
</button>
</div>
</template>
app/javascript/shared/constants/messages.js
+5
View File
@@ -100,6 +100,11 @@ export const CSAT_RATINGS = [
},
];
export const CSAT_DISPLAY_TYPES = {
EMOJI: 'emoji',
STAR: 'star',
};
export const AUDIO_FORMATS = {
WEBM: 'audio/webm',
OGG: 'audio/ogg',
app/javascript/survey/App.vue
+1 -1
View File
@@ -10,7 +10,7 @@ export default {
</script>
<template>
<div id="app" class="woot-survey-wrap min-h-screen">
<div id="app" dir="ltr" class="woot-survey-wrap min-h-screen">
<Response />
</div>
</template>
app/javascript/survey/assets/scss/woot.scss
+1
View File
@@ -3,6 +3,7 @@
@import 'tailwindcss/utilities';
@import 'widget/assets/scss/reset';
@import 'shared/assets/fonts/widget_fonts';
@import 'dashboard/assets/scss/next-colors';
html,
body {
app/javascript/survey/components/Banner.vue
+1 -1
View File
@@ -24,7 +24,7 @@ export default {
class="ion-checkmark-circled text-3xl text-green-500 mr-1"
/>
<i v-if="showError" class="ion-android-alert text-3xl text-red-600 mr-1" />
<label class="text-base font-medium text-black-800 mt-4 mb-4">
<label class="text-base font-medium text-n-slate-12 mt-4 mb-4">
{{ message }}
</label>
</div>
app/javascript/survey/components/Feedback.vue
+1 -1
View File
@@ -32,7 +32,7 @@ export default {
<template>
<div class="mt-6">
<label class="text-base font-medium text-black-800">
<label class="text-base font-medium text-n-slate-12">
{{ $t('SURVEY.FEEDBACK.LABEL') }}
</label>
<TextArea
app/javascript/survey/views/Response.vue
+34 -10
View File
@@ -5,8 +5,11 @@ import Spinner from 'shared/components/Spinner.vue';
import Rating from 'survey/components/Rating.vue';
import Feedback from 'survey/components/Feedback.vue';
import Banner from 'survey/components/Banner.vue';
import StarRating from 'shared/components/StarRating.vue';
import { getSurveyDetails, updateSurvey } from 'survey/api/survey';
import { CSAT_DISPLAY_TYPES } from 'shared/constants/messages';
export default {
name: 'Response',
components: {
@@ -15,6 +18,7 @@ export default {
Spinner,
Banner,
Feedback,
StarRating,
},
data() {
return {
@@ -26,6 +30,8 @@ export default {
isUpdating: false,
logo: '',
inboxName: '',
displayType: CSAT_DISPLAY_TYPES.EMOJI,
messageContent: '',
};
},
computed: {
@@ -42,16 +48,22 @@ export default {
isButtonDisabled() {
return !(this.selectedRating && this.feedback);
},
isEmojiType() {
return this.displayType === CSAT_DISPLAY_TYPES.EMOJI;
},
isStarType() {
return this.displayType === CSAT_DISPLAY_TYPES.STAR;
},
shouldShowBanner() {
return this.isRatingSubmitted || this.errorMessage;
},
enableFeedbackForm() {
return !this.isFeedbackSubmitted && this.isRatingSubmitted;
},
shouldShowErrorMesage() {
shouldShowErrorMessage() {
return !!this.errorMessage;
},
shouldShowSuccessMesage() {
shouldShowSuccessMessage() {
return !!this.isRatingSubmitted;
},
message() {
@@ -82,6 +94,10 @@ export default {
this.surveyDetails = result?.data?.csat_survey_response;
this.selectedRating = this.surveyDetails?.rating;
this.feedbackMessage = this.surveyDetails?.feedback_message || '';
this.displayType = result.data.display_type || CSAT_DISPLAY_TYPES.EMOJI;
this.messageContent =
result.data.content ||
this.$t('SURVEY.DESCRIPTION', { inboxName: this.inboxName });
this.setLocale(result.data.locale);
} catch (error) {
const errorMessage = error?.response?.data?.message;
@@ -129,41 +145,49 @@ export default {
<template>
<div
v-if="isLoading"
class="flex items-center justify-center flex-1 h-full min-h-screen bg-black-25"
class="flex items-center justify-center flex-1 h-full min-h-screen bg-n-background"
>
<Spinner size="" />
</div>
<div
v-else
class="flex items-center justify-center w-full h-full min-h-screen overflow-auto bg-slate-50"
class="flex items-center justify-center w-full h-full min-h-screen overflow-auto bg-n-background"
>
<div
class="flex flex-col w-full h-full bg-white rounded-lg shadow-lg lg:w-2/5 lg:h-auto"
class="flex flex-col w-full h-full bg-n-solid-1 rounded-lg border border-solid border-n-weak shadow-md lg:w-2/5 lg:h-auto"
>
<div class="w-full px-12 pt-12 pb-6 m-auto my-0">
<img v-if="logo" :src="logo" alt="Chatwoot logo" class="mb-6 logo" />
<p
v-if="!isRatingSubmitted"
class="mb-8 text-lg leading-relaxed text-black-700"
class="mb-8 text-lg leading-relaxed text-n-slate-12"
>
{{ $t('SURVEY.DESCRIPTION', { inboxName }) }}
{{ messageContent }}
</p>
<Banner
v-if="shouldShowBanner"
:show-success="shouldShowSuccessMesage"
:show-error="shouldShowErrorMesage"
:show-success="shouldShowSuccessMessage"
:show-error="shouldShowErrorMessage"
:message="message"
/>
<label
v-if="!isRatingSubmitted"
class="mb-4 text-base font-medium text-black-800"
class="mb-4 text-base font-medium text-n-slate-11"
>
{{ $t('SURVEY.RATING.LABEL') }}
</label>
<Rating
v-if="isEmojiType"
:selected-rating="selectedRating"
@select-rating="selectRating"
/>
<StarRating
v-if="isStarType"
:selected-rating="selectedRating"
:is-disabled="isRatingSubmitted"
class="[&>button>span]:text-4xl !justify-start !px-0"
@select-rating="selectRating"
/>
<Feedback
v-if="enableFeedbackForm"
:is-updating="isUpdating"
app/javascript/widget/components/AgentMessageBubble.vue
+2
View File
@@ -144,6 +144,8 @@ export default {
<CustomerSatisfaction
v-if="isCSAT"
:message-content-attributes="messageContentAttributes.submitted_values"
:display-type="messageContentAttributes.display_type"
:message="message"
:message-id="messageId"
/>
</div>