Merge branch 'develop' into fix/whatsapp-template-document-filename-extraction

app/javascript/dashboard/api/samlSettings.js

@@ -0,0 +1,26 @@
+/* global axios */
+import ApiClient from './ApiClient';
+
+class SamlSettingsAPI extends ApiClient {
+  constructor() {
+    super('saml_settings', { accountScoped: true });
+  }
+
+  get() {
+    return axios.get(this.url);
+  }
+
+  create(data) {
+    return axios.post(this.url, { saml_settings: data });
+  }
+
+  update(data) {
+    return axios.put(this.url, { saml_settings: data });
+  }
+
+  delete() {
+    return axios.delete(this.url);
+  }
+}
+
+export default new SamlSettingsAPI();

app/javascript/dashboard/components-next/AssignmentPolicy/components/AddDataDropdown.vue

@@ -1,9 +1,10 @@
 <script setup>
 import { computed, ref } from 'vue';
-import { useToggle } from '@vueuse/core';
+import { useToggle, useWindowSize, useElementBounding } from '@vueuse/core';
 import { vOnClickOutside } from '@vueuse/components';
 import { picoSearch } from '@scmmishra/pico-search';
 
+import Avatar from 'next/avatar/Avatar.vue';
 import Icon from 'dashboard/components-next/icon/Icon.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
 import Input from 'dashboard/components-next/input/Input.vue';
@@ -25,10 +26,24 @@ const props = defineProps({
 
 const emit = defineEmits(['add']);
 
+const BUFFER_SPACE = 20;
+
 const [showPopover, togglePopover] = useToggle();
+const buttonRef = ref();
+const dropdownRef = ref();
 
 const searchValue = ref('');
 
+const { width: windowWidth, height: windowHeight } = useWindowSize();
+const {
+  top: buttonTop,
+  left: buttonLeft,
+  width: buttonWidth,
+  height: buttonHeight,
+} = useElementBounding(buttonRef);
+const { width: dropdownWidth, height: dropdownHeight } =
+  useElementBounding(dropdownRef);
+
 const filteredItems = computed(() => {
   if (!searchValue.value) return props.items;
   const query = searchValue.value.toLowerCase();
@@ -36,11 +51,31 @@ const filteredItems = computed(() => {
   return picoSearch(props.items, query, ['name']);
 });
 
-const handleAdd = inbox => {
-  emit('add', inbox);
+const handleAdd = item => {
+  emit('add', item);
   togglePopover(false);
 };
 
+const shouldShowAbove = computed(() => {
+  if (!buttonRef.value || !dropdownRef.value) return false;
+  const spaceBelow =
+    windowHeight.value - (buttonTop.value + buttonHeight.value);
+  const spaceAbove = buttonTop.value;
+  return (
+    spaceBelow < dropdownHeight.value + BUFFER_SPACE && spaceAbove > spaceBelow
+  );
+});
+
+const shouldAlignRight = computed(() => {
+  if (!buttonRef.value || !dropdownRef.value) return false;
+  const spaceRight = windowWidth.value - buttonLeft.value;
+  const spaceLeft = buttonLeft.value + buttonWidth.value;
+
+  return (
+    spaceRight < dropdownWidth.value + BUFFER_SPACE && spaceLeft > spaceRight
+  );
+});
+
 const handleClickOutside = () => {
   if (showPopover.value) {
     togglePopover(false);
@@ -54,6 +89,7 @@ const handleClickOutside = () => {
     class="relative flex items-center group"
   >
     <Button
+      ref="buttonRef"
       slate
       type="button"
       icon="i-lucide-plus"
@@ -63,7 +99,12 @@ const handleClickOutside = () => {
     />
     <div
       v-if="showPopover"
-      class="top-full mt-2 ltr:right-0 rtl:left-0 xl:ltr:left-0 xl:rtl:right-0 z-50 flex flex-col items-start absolute bg-n-alpha-3 backdrop-blur-[50px] border-0 gap-4 outline outline-1 outline-n-weak rounded-xl max-w-96 min-w-80 max-h-[20rem] overflow-y-auto py-2"
+      ref="dropdownRef"
+      class="z-50 flex flex-col items-start absolute bg-n-alpha-3 backdrop-blur-[50px] border-0 gap-4 outline outline-1 outline-n-weak rounded-xl max-w-96 min-w-80 max-h-[20rem] overflow-y-auto py-2"
+      :class="[
+        shouldShowAbove ? 'bottom-full mb-2' : 'top-full mt-2',
+        shouldAlignRight ? 'right-0' : 'left-0',
+      ]"
     >
       <div class="flex flex-col divide-y divide-n-slate-4 w-full">
         <Input
@@ -82,7 +123,8 @@ const handleClickOutside = () => {
         <div
           v-for="item in filteredItems"
           :key="item.id"
-          class="flex items-start gap-3 min-w-0 w-full py-4 px-3 hover:bg-n-alpha-2 cursor-pointer"
+          class="flex gap-3 min-w-0 w-full py-4 px-3 hover:bg-n-alpha-2 cursor-pointer"
+          :class="{ 'items-center': item.color, 'items-start': !item.color }"
           @click="handleAdd(item)"
         >
           <Icon
@@ -90,24 +132,32 @@ const handleClickOutside = () => {
             :icon="item.icon"
             class="size-4 text-n-slate-12 flex-shrink-0 mt-0.5"
           />
-          <div class="flex flex-col items-start gap-2 min-w-0">
-            <div class="flex items-center gap-1 min-w-0">
+          <span
+            v-else-if="item.color"
+            :style="{ backgroundColor: item.color }"
+            class="size-3 rounded-sm"
+          />
+          <Avatar
+            v-else
+            :title="item.name"
+            :src="item.avatarUrl"
+            :name="item.name"
+            :size="20"
+            rounded-full
+          />
+          <div class="flex flex-col items-start gap-2 min-w-0 flex-1">
+            <div class="flex items-center gap-1 min-w-0 w-full">
               <span
-                :title="item.name"
-                class="text-sm text-n-slate-12 truncate min-w-0"
+                :title="item.name || item.title"
+                class="text-sm text-n-slate-12 truncate min-w-0 flex-1"
               >
-                {{ item.name }}
-              </span>
-              <span
-                v-if="item.id"
-                class="text-xs text-n-slate-11 flex-shrink-0"
-              >
-                {{ `#${item.id}` }}
+                {{ item.name || item.title }}
               </span>
             </div>
             <span
               v-if="item.email || item.phoneNumber"
-              class="text-sm text-n-slate-11 truncate min-w-0"
+              :title="item.email || item.phoneNumber"
+              class="text-sm text-n-slate-11 truncate min-w-0 w-full block"
             >
               {{ item.email || item.phoneNumber }}
             </span>

app/javascript/dashboard/components-next/AssignmentPolicy/components/BaseInfo.vue

@@ -65,6 +65,7 @@ watch(
   () => {
     emit('validationChange', {
       isValid: isValid.value,
+      section: 'baseInfo',
     });
   },
   { immediate: true }
@@ -108,7 +109,7 @@ watch(
     </div>
 
     <!-- Status Field -->
-    <div class="flex items-center gap-6">
+    <div v-if="statusLabel" class="flex items-center gap-6">
       <WithLabel
         :label="statusLabel"
         name="enabled"

app/javascript/dashboard/components-next/AssignmentPolicy/components/DataTable.vue

@@ -1,4 +1,5 @@
 <script setup>
+import Avatar from 'next/avatar/Avatar.vue';
 import Icon from 'dashboard/components-next/icon/Icon.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
 import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
@@ -32,12 +33,14 @@ const handleDelete = itemId => {
   >
     <Spinner />
   </div>
-  <span
+  <div
     v-else-if="items.length === 0 && emptyStateMessage"
-    class="flex items-center justify-center pt-4 pb-8 w-full text-sm text-n-slate-11"
+    class="custom-dashed-border flex items-center justify-center py-6 w-full"
   >
-    {{ emptyStateMessage }}
-  </span>
+    <span class="text-sm text-n-slate-11">
+      {{ emptyStateMessage }}
+    </span>
+  </div>
   <div v-else class="flex flex-col divide-y divide-n-weak">
     <div
       v-for="item in items"
@@ -50,7 +53,14 @@ const handleDelete = itemId => {
           :icon="item.icon"
           class="size-4 text-n-slate-12 flex-shrink-0"
         />
-
+        <Avatar
+          v-else
+          :title="item.name"
+          :src="item.avatarUrl"
+          :name="item.name"
+          :size="20"
+          rounded-full
+        />
         <span class="text-sm text-n-slate-12 truncate min-w-0">
           {{ item.name }}
         </span>

app/javascript/dashboard/components-next/AssignmentPolicy/components/ExclusionRules.vue

@@ -0,0 +1,149 @@
+<script setup>
+import { computed, ref, onMounted } from 'vue';
+import { useI18n } from 'vue-i18n';
+import AddDataDropdown from 'dashboard/components-next/AssignmentPolicy/components/AddDataDropdown.vue';
+import LabelItem from 'dashboard/components-next/Label/LabelItem.vue';
+import DurationInput from 'dashboard/components-next/input/DurationInput.vue';
+import { DURATION_UNITS } from 'dashboard/components-next/input/constants';
+
+const props = defineProps({
+  tagsList: {
+    type: Array,
+    default: () => [],
+  },
+});
+
+const excludedLabels = defineModel('excludedLabels', {
+  type: Array,
+  default: () => [],
+});
+
+const excludeOlderThanMinutes = defineModel('excludeOlderThanMinutes', {
+  type: Number,
+  default: 10,
+});
+
+// Duration limits: 10 minutes to 999 days (in minutes)
+const MIN_DURATION_MINUTES = 10;
+const MAX_DURATION_MINUTES = 1438560; // 999 days * 24 hours * 60 minutes
+
+const { t } = useI18n();
+
+const hoveredLabel = ref(null);
+const windowUnit = ref(DURATION_UNITS.MINUTES);
+
+const addedTags = computed(() =>
+  props.tagsList
+    .filter(label => excludedLabels.value.includes(label.name))
+    .map(label => ({ id: label.id, title: label.name, ...label }))
+);
+
+const filteredTags = computed(() =>
+  props.tagsList.filter(
+    label => !addedTags.value.some(tag => tag.id === label.id)
+  )
+);
+
+const detectUnit = minutes => {
+  const m = Number(minutes) || 0;
+  if (m === 0) return DURATION_UNITS.MINUTES;
+  if (m % (24 * 60) === 0) return DURATION_UNITS.DAYS;
+  if (m % 60 === 0) return DURATION_UNITS.HOURS;
+  return DURATION_UNITS.MINUTES;
+};
+
+const onClickAddTag = tag => {
+  excludedLabels.value = [...excludedLabels.value, tag.name];
+};
+
+const onClickRemoveTag = tag => {
+  excludedLabels.value = excludedLabels.value.filter(
+    name => name !== tag.title
+  );
+};
+
+onMounted(() => {
+  windowUnit.value = detectUnit(excludeOlderThanMinutes.value);
+});
+</script>
+
+<template>
+  <div class="py-4 flex-col flex gap-6">
+    <div class="flex flex-col items-start gap-1 py-1">
+      <label class="text-sm font-medium text-n-slate-12 py-1">
+        {{
+          t(
+            'ASSIGNMENT_POLICY.AGENT_CAPACITY_POLICY.FORM.EXCLUSION_RULES.LABEL'
+          )
+        }}
+      </label>
+      <p class="mb-0 text-n-slate-11 text-sm">
+        {{
+          t(
+            'ASSIGNMENT_POLICY.AGENT_CAPACITY_POLICY.FORM.EXCLUSION_RULES.DESCRIPTION'
+          )
+        }}
+      </p>
+    </div>
+
+    <div class="flex flex-col items-start gap-4">
+      <label class="text-sm font-medium text-n-slate-12 py-1">
+        {{
+          t(
+            'ASSIGNMENT_POLICY.AGENT_CAPACITY_POLICY.FORM.EXCLUSION_RULES.TAGS.LABEL'
+          )
+        }}
+      </label>
+      <div
+        class="flex items-start gap-2 flex-wrap"
+        @mouseleave="hoveredLabel = null"
+      >
+        <LabelItem
+          v-for="tag in addedTags"
+          :key="tag.id"
+          :label="tag"
+          :is-hovered="hoveredLabel === tag.id"
+          class="h-8"
+          @remove="onClickRemoveTag"
+          @hover="hoveredLabel = tag.id"
+        />
+        <AddDataDropdown
+          :label="
+            t(
+              'ASSIGNMENT_POLICY.AGENT_CAPACITY_POLICY.FORM.EXCLUSION_RULES.TAGS.ADD_TAG'
+            )
+          "
+          :search-placeholder="
+            t(
+              'ASSIGNMENT_POLICY.AGENT_CAPACITY_POLICY.FORM.EXCLUSION_RULES.TAGS.DROPDOWN.SEARCH_PLACEHOLDER'
+            )
+          "
+          :items="filteredTags"
+          class="[&>button]:!text-n-blue-text [&>div]:min-w-64"
+          @add="onClickAddTag"
+        />
+      </div>
+    </div>
+
+    <div class="flex flex-col items-start gap-4">
+      <label class="text-sm font-medium text-n-slate-12 py-1">
+        {{
+          t(
+            'ASSIGNMENT_POLICY.AGENT_CAPACITY_POLICY.FORM.EXCLUSION_RULES.DURATION.LABEL'
+          )
+        }}
+      </label>
+      <div
+        class="flex items-center gap-2 flex-1 [&>select]:!bg-n-alpha-2 [&>select]:!outline-none [&>select]:hover:brightness-110"
+      >
+        <!-- allow 10 mins to 999 days -->
+        <DurationInput
+          v-model:unit="windowUnit"
+          v-model:model-value="excludeOlderThanMinutes"
+          :min="MIN_DURATION_MINUTES"
+          :max="MAX_DURATION_MINUTES"
+        />
+      </div>
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components-next/AssignmentPolicy/components/InboxCapacityLimits.vue

@@ -0,0 +1,177 @@
+<script setup>
+import { computed } from 'vue';
+import { useI18n } from 'vue-i18n';
+import Button from 'dashboard/components-next/button/Button.vue';
+import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
+import AddDataDropdown from 'dashboard/components-next/AssignmentPolicy/components/AddDataDropdown.vue';
+
+const props = defineProps({
+  inboxList: {
+    type: Array,
+    default: () => [],
+  },
+  isFetching: {
+    type: Boolean,
+    default: false,
+  },
+});
+
+const emit = defineEmits(['delete', 'add', 'update']);
+
+const inboxCapacityLimits = defineModel('inboxCapacityLimits', {
+  type: Array,
+  default: () => [],
+});
+
+const { t } = useI18n();
+
+const BASE_KEY = 'ASSIGNMENT_POLICY.AGENT_CAPACITY_POLICY';
+const DEFAULT_CONVERSATION_LIMIT = 10;
+const MIN_CONVERSATION_LIMIT = 1;
+const MAX_CONVERSATION_LIMIT = 100000;
+
+const selectedInboxIds = computed(
+  () => new Set(inboxCapacityLimits.value.map(limit => limit.inboxId))
+);
+
+const availableInboxes = computed(() =>
+  props.inboxList.filter(
+    inbox => inbox && !selectedInboxIds.value.has(inbox.id)
+  )
+);
+
+const isLimitValid = limit => {
+  return (
+    limit.conversationLimit >= MIN_CONVERSATION_LIMIT &&
+    limit.conversationLimit <= MAX_CONVERSATION_LIMIT
+  );
+};
+
+const inboxMap = computed(
+  () => new Map(props.inboxList.map(inbox => [inbox.id, inbox]))
+);
+
+const handleAddInbox = inbox => {
+  emit('add', {
+    inboxId: inbox.id,
+    conversationLimit: DEFAULT_CONVERSATION_LIMIT,
+  });
+};
+
+const handleRemoveLimit = limitId => {
+  emit('delete', limitId);
+};
+
+const handleLimitChange = limit => {
+  if (isLimitValid(limit)) {
+    emit('update', limit);
+  }
+};
+
+const getInboxName = inboxId => {
+  return inboxMap.value.get(inboxId)?.name || '';
+};
+</script>
+
+<template>
+  <div class="py-4 flex-col flex gap-3">
+    <div class="flex items-center w-full gap-8 justify-between pt-1 pb-3">
+      <label class="text-sm font-medium text-n-slate-12">
+        {{ t(`${BASE_KEY}.FORM.INBOX_CAPACITY_LIMIT.LABEL`) }}
+      </label>
+
+      <AddDataDropdown
+        :label="t(`${BASE_KEY}.FORM.INBOX_CAPACITY_LIMIT.ADD_BUTTON`)"
+        :search-placeholder="
+          t(`${BASE_KEY}.FORM.INBOX_CAPACITY_LIMIT.FIELD.SELECT_INBOX`)
+        "
+        :items="availableInboxes"
+        @add="handleAddInbox"
+      />
+    </div>
+
+    <div
+      v-if="isFetching"
+      class="flex items-center justify-center py-3 w-full text-n-slate-11"
+    >
+      <Spinner />
+    </div>
+
+    <div
+      v-else-if="!inboxCapacityLimits.length"
+      class="custom-dashed-border flex items-center justify-center py-6 w-full"
+    >
+      <span class="text-sm text-n-slate-11">
+        {{ t(`${BASE_KEY}.FORM.INBOX_CAPACITY_LIMIT.EMPTY_STATE`) }}
+      </span>
+    </div>
+
+    <div v-else class="flex-col flex gap-3">
+      <div
+        v-for="(limit, index) in inboxCapacityLimits"
+        :key="limit.id || `temp-${index}`"
+        class="flex flex-col xs:flex-row items-stretch gap-3"
+      >
+        <div
+          class="flex items-center rounded-lg outline-1 outline cursor-not-allowed text-n-slate-11 outline-n-weak py-2.5 px-3 text-sm w-full min-w-0"
+          :title="getInboxName(limit.inboxId)"
+        >
+          <span class="truncate min-w-0">
+            {{ getInboxName(limit.inboxId) }}
+          </span>
+        </div>
+
+        <div class="flex items-center gap-3 w-full xs:w-auto">
+          <div
+            class="py-2.5 px-3 rounded-lg gap-2 outline outline-1 flex-1 xs:flex-shrink-0 flex items-center min-w-0"
+            :class="[
+              !isLimitValid(limit) ? 'outline-n-ruby-8' : 'outline-n-weak',
+            ]"
+          >
+            <label
+              class="text-sm text-n-slate-12 ltr:pr-2 rtl:pl-2 truncate min-w-0 flex-shrink"
+              :title="
+                t(
+                  `${BASE_KEY}.FORM.INBOX_CAPACITY_LIMIT.FIELD.MAX_CONVERSATIONS`
+                )
+              "
+            >
+              {{
+                t(
+                  `${BASE_KEY}.FORM.INBOX_CAPACITY_LIMIT.FIELD.MAX_CONVERSATIONS`
+                )
+              }}
+            </label>
+
+            <div class="h-5 w-px bg-n-weak" />
+
+            <input
+              v-model.number="limit.conversationLimit"
+              type="number"
+              :min="MIN_CONVERSATION_LIMIT"
+              :max="MAX_CONVERSATION_LIMIT"
+              class="reset-base bg-transparent focus:outline-none min-w-16 w-24 text-sm flex-shrink-0"
+              :class="[
+                !isLimitValid(limit)
+                  ? 'placeholder:text-n-ruby-9 !text-n-ruby-9'
+                  : 'placeholder:text-n-slate-10 text-n-slate-12',
+              ]"
+              :placeholder="
+                t(`${BASE_KEY}.FORM.INBOX_CAPACITY_LIMIT.FIELD.SET_LIMIT`)
+              "
+              @blur="handleLimitChange(limit)"
+            />
+          </div>
+
+          <Button
+            type="button"
+            slate
+            icon="i-lucide-trash"
+            class="flex-shrink-0"
+            @click="handleRemoveLimit(limit.id)"
+          />
+        </div>
+      </div>
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components-next/AssignmentPolicy/components/story/AddDataDropdown.story.vue

@@ -34,6 +34,29 @@ const mockInboxes = [
   },
 ];
 
+const mockTags = [
+  {
+    id: 1,
+    name: 'urgent',
+    color: '#ff4757',
+  },
+  {
+    id: 2,
+    name: 'bug',
+    color: '#ff6b6b',
+  },
+  {
+    id: 3,
+    name: 'feature-request',
+    color: '#4834d4',
+  },
+  {
+    id: 4,
+    name: 'documentation',
+    color: '#26de81',
+  },
+];
+
 const handleAdd = item => {
   console.log('Add item:', item);
 };
@@ -42,9 +65,9 @@ const handleAdd = item => {
 <template>
   <Story
     title="Components/AgentManagementPolicy/AddDataDropdown"
-    :layout="{ type: 'grid', width: '400px' }"
+    :layout="{ type: 'grid', width: '500px' }"
   >
-    <Variant title="Basic Usage">
+    <Variant title="Basic Usage - Inboxes">
       <div class="p-8 bg-n-background flex gap-4 h-[400px] items-start">
         <AddDataDropdown
           label="Add Inbox"
@@ -54,5 +77,16 @@ const handleAdd = item => {
         />
       </div>
     </Variant>
+
+    <Variant title="Basic Usage - Tags">
+      <div class="p-8 bg-n-background flex gap-4 h-[400px] items-start">
+        <AddDataDropdown
+          label="Add Tag"
+          search-placeholder="Search tags..."
+          :items="mockTags"
+          @add="handleAdd"
+        />
+      </div>
+    </Variant>
   </Story>
 </template>

app/javascript/dashboard/components-next/AssignmentPolicy/components/story/DataTable.story.vue

@@ -22,6 +22,21 @@ const mockItems = [
   },
 ];
 
+const mockAgentList = [
+  {
+    id: 1,
+    name: 'John Doe',
+    email: 'john.doe@example.com',
+    avatarUrl: 'https://i.pravatar.cc/150?img=1',
+  },
+  {
+    id: 2,
+    name: 'Jane Smith',
+    email: 'jane.smith@example.com',
+    avatarUrl: 'https://i.pravatar.cc/150?img=2',
+  },
+];
+
 const handleDelete = itemId => {
   console.log('Delete item:', itemId);
 };
@@ -30,7 +45,7 @@ const handleDelete = itemId => {
 <template>
   <Story
     title="Components/AgentManagementPolicy/DataTable"
-    :layout="{ type: 'grid', width: '600px' }"
+    :layout="{ type: 'grid', width: '800px' }"
   >
     <Variant title="With Data">
       <div class="p-8 bg-n-background">
@@ -42,6 +57,16 @@ const handleDelete = itemId => {
       </div>
     </Variant>
 
+    <Variant title="With Agents">
+      <div class="p-8 bg-n-background">
+        <DataTable
+          :items="mockAgentList"
+          :is-fetching="false"
+          @delete="handleDelete"
+        />
+      </div>
+    </Variant>
+
     <Variant title="Loading State">
       <div class="p-8 bg-n-background">
         <DataTable :items="[]" is-fetching @delete="handleDelete" />

app/javascript/dashboard/components-next/AssignmentPolicy/components/story/ExclusionRules.story.vue

@@ -0,0 +1,67 @@
+<script setup>
+import ExclusionRules from '../ExclusionRules.vue';
+import { ref } from 'vue';
+
+const mockTagsList = [
+  {
+    id: 1,
+    name: 'urgent',
+    color: '#ff4757',
+  },
+  {
+    id: 2,
+    name: 'bug',
+    color: '#ff6b6b',
+  },
+  {
+    id: 3,
+    name: 'feature-request',
+    color: '#4834d4',
+  },
+  {
+    id: 4,
+    name: 'documentation',
+    color: '#26de81',
+  },
+  {
+    id: 5,
+    name: 'enhancement',
+    color: '#2ed573',
+  },
+  {
+    id: 6,
+    name: 'question',
+    color: '#ffa502',
+  },
+  {
+    id: 7,
+    name: 'duplicate',
+    color: '#747d8c',
+  },
+  {
+    id: 8,
+    name: 'wontfix',
+    color: '#57606f',
+  },
+];
+
+const excludedLabelsBasic = ref([]);
+const excludeOlderThanHoursBasic = ref(10);
+</script>
+
+<template>
+  <Story
+    title="Components/AgentManagementPolicy/ExclusionRules"
+    :layout="{ type: 'grid', width: '1200px' }"
+  >
+    <Variant title="Basic Usage">
+      <div class="p-8 bg-n-background h-[600px]">
+        <ExclusionRules
+          v-model:excluded-labels="excludedLabelsBasic"
+          v-model:exclude-older-than-minutes="excludeOlderThanHoursBasic"
+          :tags-list="mockTagsList"
+        />
+      </div>
+    </Variant>
+  </Story>
+</template>

app/javascript/dashboard/components-next/AssignmentPolicy/components/story/InboxCapacityLimits.story.vue

@@ -0,0 +1,108 @@
+<script setup>
+import InboxCapacityLimits from '../InboxCapacityLimits.vue';
+import { ref } from 'vue';
+
+const mockInboxList = [
+  {
+    value: 1,
+    label: 'Website Support',
+    icon: 'i-lucide-globe',
+  },
+  {
+    value: 2,
+    label: 'Email Support',
+    icon: 'i-lucide-mail',
+  },
+  {
+    value: 3,
+    label: 'WhatsApp Business',
+    icon: 'i-lucide-message-circle',
+  },
+  {
+    value: 4,
+    label: 'Facebook Messenger',
+    icon: 'i-lucide-facebook',
+  },
+  {
+    value: 5,
+    label: 'Twitter DM',
+    icon: 'i-lucide-twitter',
+  },
+  {
+    value: 6,
+    label: 'Telegram',
+    icon: 'i-lucide-send',
+  },
+];
+
+const inboxCapacityLimitsEmpty = ref([]);
+const inboxCapacityLimitsNew = ref([
+  { id: 1, inboxId: 1, conversationLimit: 5 },
+  { inboxId: null, conversationLimit: null },
+]);
+
+const handleDelete = id => {
+  console.log('Delete capacity limit:', id);
+};
+</script>
+
+<template>
+  <Story
+    title="Components/AgentManagementPolicy/InboxCapacityLimits"
+    :layout="{ type: 'grid', width: '900px' }"
+  >
+    <Variant title="Empty State">
+      <div class="p-8 bg-n-background">
+        <InboxCapacityLimits
+          v-model:inbox-capacity-limits="inboxCapacityLimitsEmpty"
+          :inbox-list="mockInboxList"
+          :is-fetching="false"
+          :is-updating="false"
+          @delete="handleDelete"
+        />
+      </div>
+    </Variant>
+
+    <Variant title="Loading State">
+      <div class="p-8 bg-n-background">
+        <InboxCapacityLimits
+          v-model:inbox-capacity-limits="inboxCapacityLimitsEmpty"
+          :inbox-list="mockInboxList"
+          is-fetching
+          :is-updating="false"
+          @delete="handleDelete"
+        />
+      </div>
+    </Variant>
+
+    <Variant title="With New Row and existing data">
+      <div class="p-8 bg-n-background">
+        <InboxCapacityLimits
+          v-model:inbox-capacity-limits="inboxCapacityLimitsNew"
+          :inbox-list="mockInboxList"
+          :is-fetching="false"
+          :is-updating="false"
+          @delete="handleDelete"
+        />
+      </div>
+    </Variant>
+
+    <Variant title="Interactive Demo">
+      <div class="p-8 bg-n-background">
+        <InboxCapacityLimits
+          v-model:inbox-capacity-limits="inboxCapacityLimitsEmpty"
+          :inbox-list="mockInboxList"
+          :is-fetching="false"
+          :is-updating="false"
+          @delete="handleDelete"
+        />
+        <div class="mt-4 p-4 bg-n-alpha-2 rounded-lg">
+          <h4 class="text-sm font-medium mb-2">Current Limits:</h4>
+          <pre class="text-xs">{{
+            JSON.stringify(inboxCapacityLimitsEmpty, null, 2)
+          }}</pre>
+        </div>
+      </div>
+    </Variant>
+  </Story>
+</template>

app/javascript/dashboard/components-next/Contacts/ContactLabels/ContactLabels.vue

@@ -86,8 +86,8 @@ const handleLabelAction = async ({ value }) => {
   }
 };
 
-const handleRemoveLabel = labelId => {
-  return handleLabelAction({ value: labelId });
+const handleRemoveLabel = label => {
+  return handleLabelAction({ value: label.id });
 };
 
 watch(

app/javascript/dashboard/components-next/HelpCenter/Pages/PortalSettingsPage/PortalBaseSettings.vue

@@ -51,12 +51,20 @@ const originalState = reactive({ ...state });
 
 const liveChatWidgets = computed(() => {
   const inboxes = store.getters['inboxes/getInboxes'];
-  return inboxes
+  const widgetOptions = inboxes
     .filter(inbox => inbox.channel_type === 'Channel::WebWidget')
     .map(inbox => ({
       value: inbox.id,
       label: inbox.name,
     }));
+
+  return [
+    {
+      value: '',
+      label: t('HELP_CENTER.PORTAL_SETTINGS.FORM.LIVE_CHAT_WIDGET.NONE_OPTION'),
+    },
+    ...widgetOptions,
+  ];
 });
 
 const rules = {
@@ -108,7 +116,7 @@ watch(
         widgetColor: newVal.color,
         homePageLink: newVal.homepage_link,
         slug: newVal.slug,
-        liveChatWidgetInboxId: newVal.inbox?.id,
+        liveChatWidgetInboxId: newVal.inbox?.id || '',
       });
       if (newVal.logo) {
         const {

app/javascript/dashboard/components-next/Label/LabelItem.vue

@@ -15,7 +15,7 @@ const props = defineProps({
 const emit = defineEmits(['remove', 'hover']);
 
 const handleRemoveLabel = () => {
-  emit('remove', props.label?.id);
+  emit('remove', props.label);
 };
 
 const handleMouseEnter = () => {
@@ -45,6 +45,7 @@ const handleMouseEnter = () => {
       <Button
         class="transition-opacity duration-200 !h-7 ltr:rounded-r-md rtl:rounded-l-md ltr:rounded-l-none rtl:rounded-r-none w-6 bg-transparent"
         :class="{ 'opacity-0': !isHovered, 'opacity-100': isHovered }"
+        type="button"
         slate
         xs
         faded

app/javascript/dashboard/components-next/filter/ConditionRow.vue

@@ -103,6 +103,12 @@ const validationError = computed(() => {
   );
 });
 
+const inputFieldType = computed(() => {
+  if (inputType.value === 'date') return 'date';
+  if (inputType.value === 'number') return 'number';
+  return 'text';
+});
+
 const resetModelOnAttributeKeyChange = newAttributeKey => {
   /**
    * Resets the filter values and operator when the attribute key changes. This ensures that
@@ -182,7 +188,7 @@ defineExpose({ validate });
         <Input
           v-else
           v-model="values"
-          :type="inputType === 'date' ? 'date' : 'text'"
+          :type="inputFieldType"
           class="[&>input]:h-8 [&>input]:py-1.5 [&>input]:outline-offset-0"
           :placeholder="t('FILTER.INPUT_PLACEHOLDER')"
         />

app/javascript/dashboard/components-next/filter/provider.js

@@ -164,8 +164,8 @@ export function useConversationFilterContext() {
       value: CONVERSATION_ATTRIBUTES.DISPLAY_ID,
       attributeName: t('FILTER.ATTRIBUTES.CONVERSATION_IDENTIFIER'),
       label: t('FILTER.ATTRIBUTES.CONVERSATION_IDENTIFIER'),
-      inputType: 'plainText',
-      datatype: 'number',
+      inputType: 'number',
+      dataType: 'number',
       filterOperators: containmentOperators.value,
       attributeModel: 'standard',
     },
@@ -179,7 +179,7 @@ export function useConversationFilterContext() {
         id: campaign.id,
         name: campaign.title,
       })),
-      datatype: 'number',
+      dataType: 'number',
       filterOperators: presenceOperators.value,
       attributeModel: 'standard',
     },

app/javascript/dashboard/components-next/input/Input.vue

@@ -55,7 +55,12 @@ const inputOutlineClass = computed(() => {
 });
 
 const handleInput = event => {
-  emit('update:modelValue', event.target.value);
+  let value = event.target.value;
+  // Convert to number if type is number and value is not empty
+  if (props.type === 'number' && value !== '') {
+    value = Number(value);
+  }
+  emit('update:modelValue', value);
   emit('input', event);
 };
 
@@ -114,7 +119,7 @@ onMounted(() => {
           ? max
           : undefined
       "
-      class="block w-full reset-base text-sm h-10 !px-3 !py-2.5 !mb-0 outline outline-1 border-none border-0 outline-offset-[-1px] rounded-lg bg-n-alpha-black2 file:border-0 file:bg-transparent file:text-sm file:font-medium placeholder:text-n-slate-10 dark:placeholder:text-n-slate-10 disabled:cursor-not-allowed disabled:opacity-50 text-n-slate-12 transition-all duration-500 ease-in-out"
+      class="block w-full reset-base text-sm h-10 !px-3 !py-2.5 !mb-0 outline outline-1 border-none border-0 outline-offset-[-1px] rounded-lg bg-n-alpha-black2 file:border-0 file:bg-transparent file:text-sm file:font-medium placeholder:text-n-slate-10 dark:placeholder:text-n-slate-10 disabled:cursor-not-allowed disabled:opacity-50 text-n-slate-12 transition-all duration-500 ease-in-out [appearance:textfield] [&::-webkit-inner-spin-button]:appearance-none [&::-webkit-outer-spin-button]:appearance-none"
       @input="handleInput"
       @focus="handleFocus"
       @blur="handleBlur"

app/javascript/dashboard/components-next/message/Message.vue

@@ -131,6 +131,8 @@ const props = defineProps({
   sourceId: { type: String, default: '' }, // eslint-disable-line vue/no-unused-properties
 });
 
+const emit = defineEmits(['retry']);
+
 const contextMenuPosition = ref({});
 const showBackgroundHighlight = ref(false);
 const showContextMenu = ref(false);
@@ -524,6 +526,7 @@ provideMessageContext({
         class="[grid-area:meta]"
         :class="flexOrientationClass"
         :error="contentAttributes.externalError"
+        @retry="emit('retry')"
       />
     </div>
     <div v-if="shouldShowContextMenu" class="context-menu-wrap">

app/javascript/dashboard/components-next/message/MessageError.vue

@@ -1,16 +1,22 @@
 <script setup>
+import { computed } from 'vue';
 import Icon from 'next/icon/Icon.vue';
 import { useI18n } from 'vue-i18n';
 import { useMessageContext } from './provider.js';
-import { ORIENTATION } from './constants';
+import { hasOneDayPassed } from 'shared/helpers/timeHelper';
+import { ORIENTATION, MESSAGE_STATUS } from './constants';
 
 defineProps({
   error: { type: String, required: true },
 });
 
-const { orientation } = useMessageContext();
+const emit = defineEmits(['retry']);
+
+const { orientation, status, createdAt } = useMessageContext();
 
 const { t } = useI18n();
+
+const canRetry = computed(() => !hasOneDayPassed(createdAt.value));
 </script>
 
 <template>
@@ -35,5 +41,14 @@ const { t } = useI18n();
         {{ error }}
       </div>
     </div>
+    <button
+      v-if="canRetry"
+      type="button"
+      :disabled="status !== MESSAGE_STATUS.FAILED"
+      class="bg-n-alpha-2 rounded-md size-5 grid place-content-center cursor-pointer"
+      @click="emit('retry')"
+    >
+      <Icon icon="i-lucide-refresh-ccw" class="text-n-ruby-11 size-[14px]" />
+    </button>
   </div>
 </template>

app/javascript/dashboard/components-next/message/MessageList.vue

@@ -37,6 +37,8 @@ const props = defineProps({
   },
 });
 
+const emit = defineEmits(['retry']);
+
 const allMessages = computed(() => {
   return useCamelCase(props.messages, { deep: true });
 });
@@ -113,6 +115,7 @@ const getInReplyToMessage = parentMessage => {
         :inbox-supports-reply-to="inboxSupportsReplyTo"
         :current-user-id="currentUserId"
         data-clarity-mask="True"
+        @retry="emit('retry', message)"
       />
     </template>
     <slot name="after" />

app/javascript/dashboard/components-next/sidebar/Sidebar.vue

@@ -494,6 +494,12 @@ const menuItems = computed(() => {
           icon: 'i-lucide-clock-alert',
           to: accountScopedRoute('sla_list'),
         },
+        {
+          name: 'Settings Security',
+          label: t('SIDEBAR.SECURITY'),
+          icon: 'i-lucide-shield',
+          to: accountScopedRoute('security_settings_index'),
+        },
         {
           name: 'Settings Billing',
           label: t('SIDEBAR.BILLING'),

app/javascript/dashboard/components/widgets/conversation/MessagesView.vue

@@ -4,6 +4,7 @@ import { ref, provide } from 'vue';
 import { useConfig } from 'dashboard/composables/useConfig';
 import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
 import { useAI } from 'dashboard/composables/useAI';
+import { useSnakeCase } from 'dashboard/composables/useTransformKeys';
 
 // components
 import ReplyBox from './ReplyBox.vue';
@@ -437,6 +438,11 @@ export default {
     makeMessagesRead() {
       this.$store.dispatch('markMessagesRead', { id: this.currentChat.id });
     },
+    async handleMessageRetry(message) {
+      if (!message) return;
+      const payload = useSnakeCase(message);
+      await this.$store.dispatch('sendMessageWithData', payload);
+    },
   },
 };
 </script>
@@ -465,6 +471,7 @@ export default {
       :is-an-email-channel="isAnEmailChannel"
       :inbox-supports-reply-to="inboxSupportsReplyTo"
       :messages="getMessages"
+      @retry="handleMessageRetry"
     >
       <template #beforeAll>
         <transition name="slide-up">

app/javascript/dashboard/constants/globals.js

@@ -35,6 +35,8 @@ export default {
   HELP_CENTER_DOCS_URL:
     'https://www.chatwoot.com/docs/product/others/help-center',
   TESTIMONIAL_URL: 'https://testimonials.cdn.chatwoot.com/content.json',
+  WHATSAPP_EMBEDDED_SIGNUP_DOCS_URL:
+    'https://developers.facebook.com/docs/whatsapp/embedded-signup/custom-flows/onboarding-business-app-users#limitations',
   SMALL_SCREEN_BREAKPOINT: 768,
   AVAILABILITY_STATUS_KEYS: ['online', 'busy', 'offline'],
   SNOOZE_OPTIONS: {

app/javascript/dashboard/featureFlags.js

@@ -38,8 +38,8 @@ export const FEATURE_FLAGS = {
   REPORT_V4: 'report_v4',
   CHANNEL_INSTAGRAM: 'channel_instagram',
   CONTACT_CHATWOOT_SUPPORT_TEAM: 'contact_chatwoot_support_team',
-  WHATSAPP_EMBEDDED_SIGNUP: 'whatsapp_embedded_signup',
   CAPTAIN_V2: 'captain_integration_v2',
+  SAML: 'saml',
 };
 
 export const PREMIUM_FEATURES = [

app/javascript/dashboard/helper/featureHelper.js

@@ -19,6 +19,7 @@ const FEATURE_HELP_URLS = {
   team_management: 'https://chwt.app/hc/teams',
   webhook: 'https://chwt.app/hc/webhooks',
   billing: 'https://chwt.app/pricing',
+  saml: 'https://chwt.app/hc/saml',
 };
 
 export function getHelpUrlForFeature(featureName) {

app/javascript/dashboard/i18n/locale/am/conversation.json

@@ -71,6 +71,17 @@
       "SHOW_LABELS": "Show labels",
       "HIDE_LABELS": "Hide labels"
     },
+    "VOICE_CALL": {
+      "INCOMING_CALL": "Incoming call",
+      "OUTGOING_CALL": "Outgoing call",
+      "CALL_IN_PROGRESS": "Call in progress",
+      "NO_ANSWER": "No answer",
+      "MISSED_CALL": "Missed call",
+      "CALL_ENDED": "Call ended",
+      "NOT_ANSWERED_YET": "Not answered yet",
+      "THEY_ANSWERED": "They answered",
+      "YOU_ANSWERED": "You answered"
+    },
     "HEADER": {
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",

app/javascript/dashboard/i18n/locale/am/settings.json

@@ -51,6 +51,13 @@
             "LARGER": "Larger",
             "EXTRA_LARGE": "Extra Large"
           }
+        },
+        "LANGUAGE": {
+          "TITLE": "Preferred Language",
+          "NOTE": "Choose the language you want to use.",
+          "UPDATE_SUCCESS": "Your Language settings have been updated successfully",
+          "UPDATE_ERROR": "There is an error while updating the language settings, please try again",
+          "USE_ACCOUNT_DEFAULT": "Use account default"
         }
       },
       "MESSAGE_SIGNATURE_SECTION": {
@@ -330,6 +337,7 @@
     "REPORTS_LABEL": "Labels",
     "REPORTS_INBOX": "Inbox",
     "REPORTS_TEAM": "Team",
+    "AGENT_ASSIGNMENT": "Agent Assignment",
     "SET_AVAILABILITY_TITLE": "Set yourself as",
     "SET_YOUR_AVAILABILITY": "Set your availability",
     "SLA": "SLA",
@@ -418,5 +426,255 @@
       "SWITCH_TO_REPLY": "Switch to Reply",
       "TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown"
     }
+  },
+  "ASSIGNMENT_POLICY": {
+    "INDEX": {
+      "HEADER": {
+        "TITLE": "Agent assignment",
+        "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
+      },
+      "ASSIGNMENT_POLICY": {
+        "TITLE": "Assignment policy",
+        "DESCRIPTION": "Manage how conversations get assigned in inboxes.",
+        "FEATURES": [
+          "Assign by conversations evenly or by available capacity",
+          "Add fair distribution rules to avoid overloading any agent",
+          "Add inboxes to a policy - one policy per inbox"
+        ]
+      },
+      "AGENT_CAPACITY_POLICY": {
+        "TITLE": "Agent capacity policy",
+        "DESCRIPTION": "Manage workload for agents.",
+        "FEATURES": [
+          "Define maximum conversations per inbox",
+          "Create exceptions based on labels and time",
+          "Add agents to a policy - one policy per agent"
+        ]
+      }
+    },
+    "AGENT_ASSIGNMENT_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Assignment policy",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "ORDER": "Order",
+          "PRIORITY": "Priority",
+          "ACTIVE": "Active",
+          "INACTIVE": "Inactive",
+          "POPOVER": "Added inboxes",
+          "EDIT": "Edit"
+        },
+        "NO_RECORDS_FOUND": "No assignment policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create assignment policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy created successfully",
+          "ERROR_MESSAGE": "Failed to create assignment policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit assignment policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_INBOX_DIALOG": {
+          "TITLE": "Add inbox",
+          "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "Cancel"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update assignment policy"
+        },
+        "INBOX_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Inbox added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Inbox removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove inbox from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Description:",
+          "PLACEHOLDER": "Enter description"
+        },
+        "STATUS": {
+          "LABEL": "Status:",
+          "PLACEHOLDER": "Select status",
+          "ACTIVE": "Policy is active",
+          "INACTIVE": "Policy is inactive"
+        },
+        "ASSIGNMENT_ORDER": {
+          "LABEL": "Assignment order",
+          "ROUND_ROBIN": {
+            "LABEL": "Round robin",
+            "DESCRIPTION": "Assign conversations evenly among agents."
+          },
+          "BALANCED": {
+            "LABEL": "Balanced",
+            "DESCRIPTION": "Assign conversations based on available capacity."
+          }
+        },
+        "ASSIGNMENT_PRIORITY": {
+          "LABEL": "Assignment priority",
+          "EARLIEST_CREATED": {
+            "LABEL": "Earliest created",
+            "DESCRIPTION": "The conversation that was created first gets assigned first."
+          },
+          "LONGEST_WAITING": {
+            "LABEL": "Longest waiting",
+            "DESCRIPTION": "The conversation waiting the longest gets assigned first."
+          }
+        },
+        "FAIR_DISTRIBUTION": {
+          "LABEL": "Fair distribution policy",
+          "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
+          "INPUT_MAX": "Assign max",
+          "DURATION": "Conversations per agent in every"
+        },
+        "INBOXES": {
+          "LABEL": "Added inboxes",
+          "DESCRIPTION": "Add inboxes for which this policy will be applicable.",
+          "ADD_BUTTON": "Add inbox",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select inboxes to add",
+            "ADD_BUTTON": "Add"
+          },
+          "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
+          "API": {
+            "SUCCESS_MESSAGE": "Inbox successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Assignment policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete assignment policy"
+      }
+    },
+    "AGENT_CAPACITY_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Agent capacity",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "POPOVER": "Added agents",
+          "EDIT": "Edit"
+        },
+        "NO_RECORDS_FOUND": "No agent capacity policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create agent capacity policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy created successfully",
+          "ERROR_MESSAGE": "Failed to create agent capacity policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit agent capacity policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_AGENT_DIALOG": {
+          "TITLE": "Add agent",
+          "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "Cancel"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update agent capacity policy"
+        },
+        "AGENT_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Agent added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Agent removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove agent from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Description:",
+          "PLACEHOLDER": "Enter description"
+        },
+        "INBOX_CAPACITY_LIMIT": {
+          "LABEL": "Inbox capacity limits",
+          "ADD_BUTTON": "Add inbox",
+          "FIELD": {
+            "SELECT_INBOX": "Select inbox",
+            "MAX_CONVERSATIONS": "Max conversations",
+            "SET_LIMIT": "Set limit"
+          },
+          "EMPTY_STATE": "No inbox limit set"
+        },
+        "EXCLUSION_RULES": {
+          "LABEL": "Exclusion rules",
+          "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
+          "TAGS": {
+            "LABEL": "Exclude conversations tagged with specific labels",
+            "ADD_TAG": "add tag",
+            "DROPDOWN": {
+              "SEARCH_PLACEHOLDER": "Search and select tags to add"
+            },
+            "EMPTY_STATE": "No tags added to this policy."
+          },
+          "DURATION": {
+            "LABEL": "Exclude conversations older than a specified duration",
+            "PLACEHOLDER": "Set time"
+          }
+        },
+        "USERS": {
+          "LABEL": "Assigned agents",
+          "DESCRIPTION": "Add agents for which this policy will be applicable.",
+          "ADD_BUTTON": "Add agent",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select agents to add",
+            "ADD_BUTTON": "Add"
+          },
+          "EMPTY_STATE": "No agents added",
+          "API": {
+            "SUCCESS_MESSAGE": "Agent successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete agent capacity policy"
+      }
+    },
+    "DELETE_POLICY": {
+      "TITLE": "Delete policy",
+      "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
+      "CONFIRM_BUTTON_LABEL": "Delete",
+      "CANCEL_BUTTON_LABEL": "Cancel"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/ar/conversation.json

@@ -71,6 +71,17 @@
       "SHOW_LABELS": "إظهار السمات",
       "HIDE_LABELS": "إخفاء السمات"
     },
+    "VOICE_CALL": {
+      "INCOMING_CALL": "Incoming call",
+      "OUTGOING_CALL": "Outgoing call",
+      "CALL_IN_PROGRESS": "Call in progress",
+      "NO_ANSWER": "No answer",
+      "MISSED_CALL": "Missed call",
+      "CALL_ENDED": "Call ended",
+      "NOT_ANSWERED_YET": "Not answered yet",
+      "THEY_ANSWERED": "They answered",
+      "YOU_ANSWERED": "You answered"
+    },
     "HEADER": {
       "RESOLVE_ACTION": "حل المحادثة",
       "REOPEN_ACTION": "إعادة فتح",

app/javascript/dashboard/i18n/locale/ar/settings.json

@@ -51,6 +51,13 @@
             "LARGER": "Larger",
             "EXTRA_LARGE": "Extra Large"
           }
+        },
+        "LANGUAGE": {
+          "TITLE": "Preferred Language",
+          "NOTE": "Choose the language you want to use.",
+          "UPDATE_SUCCESS": "Your Language settings have been updated successfully",
+          "UPDATE_ERROR": "There is an error while updating the language settings, please try again",
+          "USE_ACCOUNT_DEFAULT": "Use account default"
         }
       },
       "MESSAGE_SIGNATURE_SECTION": {
@@ -330,6 +337,7 @@
     "REPORTS_LABEL": "الوسوم",
     "REPORTS_INBOX": "صندوق الوارد",
     "REPORTS_TEAM": "الفريق",
+    "AGENT_ASSIGNMENT": "Agent Assignment",
     "SET_AVAILABILITY_TITLE": "تعيين نفسك كـ",
     "SET_YOUR_AVAILABILITY": "قم بتعيين توافرك",
     "SLA": "SLA",
@@ -418,5 +426,255 @@
       "SWITCH_TO_REPLY": "التبديل إلى الرد",
       "TOGGLE_SNOOZE_DROPDOWN": "تبديل القائمة المنسدلة"
     }
+  },
+  "ASSIGNMENT_POLICY": {
+    "INDEX": {
+      "HEADER": {
+        "TITLE": "Agent assignment",
+        "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
+      },
+      "ASSIGNMENT_POLICY": {
+        "TITLE": "Assignment policy",
+        "DESCRIPTION": "Manage how conversations get assigned in inboxes.",
+        "FEATURES": [
+          "Assign by conversations evenly or by available capacity",
+          "Add fair distribution rules to avoid overloading any agent",
+          "Add inboxes to a policy - one policy per inbox"
+        ]
+      },
+      "AGENT_CAPACITY_POLICY": {
+        "TITLE": "Agent capacity policy",
+        "DESCRIPTION": "Manage workload for agents.",
+        "FEATURES": [
+          "Define maximum conversations per inbox",
+          "Create exceptions based on labels and time",
+          "Add agents to a policy - one policy per agent"
+        ]
+      }
+    },
+    "AGENT_ASSIGNMENT_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Assignment policy",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "ORDER": "Order",
+          "PRIORITY": "الأولوية",
+          "ACTIVE": "مفعل",
+          "INACTIVE": "Inactive",
+          "POPOVER": "Added inboxes",
+          "EDIT": "تعديل"
+        },
+        "NO_RECORDS_FOUND": "No assignment policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create assignment policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy created successfully",
+          "ERROR_MESSAGE": "Failed to create assignment policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit assignment policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_INBOX_DIALOG": {
+          "TITLE": "Add inbox",
+          "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "إلغاء"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update assignment policy"
+        },
+        "INBOX_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Inbox added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Inbox removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove inbox from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "الوصف:",
+          "PLACEHOLDER": "أدخل الوصف"
+        },
+        "STATUS": {
+          "LABEL": "الحالة:",
+          "PLACEHOLDER": "اختر الحالة",
+          "ACTIVE": "Policy is active",
+          "INACTIVE": "Policy is inactive"
+        },
+        "ASSIGNMENT_ORDER": {
+          "LABEL": "Assignment order",
+          "ROUND_ROBIN": {
+            "LABEL": "Round robin",
+            "DESCRIPTION": "Assign conversations evenly among agents."
+          },
+          "BALANCED": {
+            "LABEL": "Balanced",
+            "DESCRIPTION": "Assign conversations based on available capacity."
+          }
+        },
+        "ASSIGNMENT_PRIORITY": {
+          "LABEL": "Assignment priority",
+          "EARLIEST_CREATED": {
+            "LABEL": "Earliest created",
+            "DESCRIPTION": "The conversation that was created first gets assigned first."
+          },
+          "LONGEST_WAITING": {
+            "LABEL": "Longest waiting",
+            "DESCRIPTION": "The conversation waiting the longest gets assigned first."
+          }
+        },
+        "FAIR_DISTRIBUTION": {
+          "LABEL": "Fair distribution policy",
+          "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
+          "INPUT_MAX": "Assign max",
+          "DURATION": "Conversations per agent in every"
+        },
+        "INBOXES": {
+          "LABEL": "Added inboxes",
+          "DESCRIPTION": "Add inboxes for which this policy will be applicable.",
+          "ADD_BUTTON": "Add inbox",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select inboxes to add",
+            "ADD_BUTTON": "إضافة"
+          },
+          "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
+          "API": {
+            "SUCCESS_MESSAGE": "Inbox successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Assignment policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete assignment policy"
+      }
+    },
+    "AGENT_CAPACITY_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Agent capacity",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "POPOVER": "Added agents",
+          "EDIT": "تعديل"
+        },
+        "NO_RECORDS_FOUND": "No agent capacity policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create agent capacity policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy created successfully",
+          "ERROR_MESSAGE": "Failed to create agent capacity policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit agent capacity policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_AGENT_DIALOG": {
+          "TITLE": "Add agent",
+          "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "إلغاء"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update agent capacity policy"
+        },
+        "AGENT_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Agent added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Agent removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove agent from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "الوصف:",
+          "PLACEHOLDER": "أدخل الوصف"
+        },
+        "INBOX_CAPACITY_LIMIT": {
+          "LABEL": "Inbox capacity limits",
+          "ADD_BUTTON": "Add inbox",
+          "FIELD": {
+            "SELECT_INBOX": "Select inbox",
+            "MAX_CONVERSATIONS": "Max conversations",
+            "SET_LIMIT": "Set limit"
+          },
+          "EMPTY_STATE": "No inbox limit set"
+        },
+        "EXCLUSION_RULES": {
+          "LABEL": "Exclusion rules",
+          "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
+          "TAGS": {
+            "LABEL": "Exclude conversations tagged with specific labels",
+            "ADD_TAG": "add tag",
+            "DROPDOWN": {
+              "SEARCH_PLACEHOLDER": "Search and select tags to add"
+            },
+            "EMPTY_STATE": "No tags added to this policy."
+          },
+          "DURATION": {
+            "LABEL": "Exclude conversations older than a specified duration",
+            "PLACEHOLDER": "Set time"
+          }
+        },
+        "USERS": {
+          "LABEL": "Assigned agents",
+          "DESCRIPTION": "Add agents for which this policy will be applicable.",
+          "ADD_BUTTON": "Add agent",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select agents to add",
+            "ADD_BUTTON": "إضافة"
+          },
+          "EMPTY_STATE": "No agents added",
+          "API": {
+            "SUCCESS_MESSAGE": "Agent successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete agent capacity policy"
+      }
+    },
+    "DELETE_POLICY": {
+      "TITLE": "Delete policy",
+      "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
+      "CONFIRM_BUTTON_LABEL": "حذف",
+      "CANCEL_BUTTON_LABEL": "إلغاء"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/az/conversation.json

@@ -71,6 +71,17 @@
       "SHOW_LABELS": "Show labels",
       "HIDE_LABELS": "Hide labels"
     },
+    "VOICE_CALL": {
+      "INCOMING_CALL": "Incoming call",
+      "OUTGOING_CALL": "Outgoing call",
+      "CALL_IN_PROGRESS": "Call in progress",
+      "NO_ANSWER": "No answer",
+      "MISSED_CALL": "Missed call",
+      "CALL_ENDED": "Call ended",
+      "NOT_ANSWERED_YET": "Not answered yet",
+      "THEY_ANSWERED": "They answered",
+      "YOU_ANSWERED": "You answered"
+    },
     "HEADER": {
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",

app/javascript/dashboard/i18n/locale/az/settings.json

@@ -51,6 +51,13 @@
             "LARGER": "Larger",
             "EXTRA_LARGE": "Extra Large"
           }
+        },
+        "LANGUAGE": {
+          "TITLE": "Preferred Language",
+          "NOTE": "Choose the language you want to use.",
+          "UPDATE_SUCCESS": "Your Language settings have been updated successfully",
+          "UPDATE_ERROR": "There is an error while updating the language settings, please try again",
+          "USE_ACCOUNT_DEFAULT": "Use account default"
         }
       },
       "MESSAGE_SIGNATURE_SECTION": {
@@ -330,6 +337,7 @@
     "REPORTS_LABEL": "Labels",
     "REPORTS_INBOX": "Inbox",
     "REPORTS_TEAM": "Team",
+    "AGENT_ASSIGNMENT": "Agent Assignment",
     "SET_AVAILABILITY_TITLE": "Set yourself as",
     "SET_YOUR_AVAILABILITY": "Set your availability",
     "SLA": "SLA",
@@ -418,5 +426,255 @@
       "SWITCH_TO_REPLY": "Switch to Reply",
       "TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown"
     }
+  },
+  "ASSIGNMENT_POLICY": {
+    "INDEX": {
+      "HEADER": {
+        "TITLE": "Agent assignment",
+        "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
+      },
+      "ASSIGNMENT_POLICY": {
+        "TITLE": "Assignment policy",
+        "DESCRIPTION": "Manage how conversations get assigned in inboxes.",
+        "FEATURES": [
+          "Assign by conversations evenly or by available capacity",
+          "Add fair distribution rules to avoid overloading any agent",
+          "Add inboxes to a policy - one policy per inbox"
+        ]
+      },
+      "AGENT_CAPACITY_POLICY": {
+        "TITLE": "Agent capacity policy",
+        "DESCRIPTION": "Manage workload for agents.",
+        "FEATURES": [
+          "Define maximum conversations per inbox",
+          "Create exceptions based on labels and time",
+          "Add agents to a policy - one policy per agent"
+        ]
+      }
+    },
+    "AGENT_ASSIGNMENT_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Assignment policy",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "ORDER": "Order",
+          "PRIORITY": "Priority",
+          "ACTIVE": "Active",
+          "INACTIVE": "Inactive",
+          "POPOVER": "Added inboxes",
+          "EDIT": "Edit"
+        },
+        "NO_RECORDS_FOUND": "No assignment policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create assignment policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy created successfully",
+          "ERROR_MESSAGE": "Failed to create assignment policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit assignment policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_INBOX_DIALOG": {
+          "TITLE": "Add inbox",
+          "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "Cancel"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update assignment policy"
+        },
+        "INBOX_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Inbox added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Inbox removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove inbox from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Description:",
+          "PLACEHOLDER": "Enter description"
+        },
+        "STATUS": {
+          "LABEL": "Status:",
+          "PLACEHOLDER": "Select status",
+          "ACTIVE": "Policy is active",
+          "INACTIVE": "Policy is inactive"
+        },
+        "ASSIGNMENT_ORDER": {
+          "LABEL": "Assignment order",
+          "ROUND_ROBIN": {
+            "LABEL": "Round robin",
+            "DESCRIPTION": "Assign conversations evenly among agents."
+          },
+          "BALANCED": {
+            "LABEL": "Balanced",
+            "DESCRIPTION": "Assign conversations based on available capacity."
+          }
+        },
+        "ASSIGNMENT_PRIORITY": {
+          "LABEL": "Assignment priority",
+          "EARLIEST_CREATED": {
+            "LABEL": "Earliest created",
+            "DESCRIPTION": "The conversation that was created first gets assigned first."
+          },
+          "LONGEST_WAITING": {
+            "LABEL": "Longest waiting",
+            "DESCRIPTION": "The conversation waiting the longest gets assigned first."
+          }
+        },
+        "FAIR_DISTRIBUTION": {
+          "LABEL": "Fair distribution policy",
+          "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
+          "INPUT_MAX": "Assign max",
+          "DURATION": "Conversations per agent in every"
+        },
+        "INBOXES": {
+          "LABEL": "Added inboxes",
+          "DESCRIPTION": "Add inboxes for which this policy will be applicable.",
+          "ADD_BUTTON": "Add inbox",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select inboxes to add",
+            "ADD_BUTTON": "Add"
+          },
+          "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
+          "API": {
+            "SUCCESS_MESSAGE": "Inbox successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Assignment policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete assignment policy"
+      }
+    },
+    "AGENT_CAPACITY_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Agent capacity",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "POPOVER": "Added agents",
+          "EDIT": "Edit"
+        },
+        "NO_RECORDS_FOUND": "No agent capacity policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create agent capacity policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy created successfully",
+          "ERROR_MESSAGE": "Failed to create agent capacity policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit agent capacity policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_AGENT_DIALOG": {
+          "TITLE": "Add agent",
+          "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "Cancel"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update agent capacity policy"
+        },
+        "AGENT_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Agent added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Agent removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove agent from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Description:",
+          "PLACEHOLDER": "Enter description"
+        },
+        "INBOX_CAPACITY_LIMIT": {
+          "LABEL": "Inbox capacity limits",
+          "ADD_BUTTON": "Add inbox",
+          "FIELD": {
+            "SELECT_INBOX": "Select inbox",
+            "MAX_CONVERSATIONS": "Max conversations",
+            "SET_LIMIT": "Set limit"
+          },
+          "EMPTY_STATE": "No inbox limit set"
+        },
+        "EXCLUSION_RULES": {
+          "LABEL": "Exclusion rules",
+          "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
+          "TAGS": {
+            "LABEL": "Exclude conversations tagged with specific labels",
+            "ADD_TAG": "add tag",
+            "DROPDOWN": {
+              "SEARCH_PLACEHOLDER": "Search and select tags to add"
+            },
+            "EMPTY_STATE": "No tags added to this policy."
+          },
+          "DURATION": {
+            "LABEL": "Exclude conversations older than a specified duration",
+            "PLACEHOLDER": "Set time"
+          }
+        },
+        "USERS": {
+          "LABEL": "Assigned agents",
+          "DESCRIPTION": "Add agents for which this policy will be applicable.",
+          "ADD_BUTTON": "Add agent",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select agents to add",
+            "ADD_BUTTON": "Add"
+          },
+          "EMPTY_STATE": "No agents added",
+          "API": {
+            "SUCCESS_MESSAGE": "Agent successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete agent capacity policy"
+      }
+    },
+    "DELETE_POLICY": {
+      "TITLE": "Delete policy",
+      "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
+      "CONFIRM_BUTTON_LABEL": "Delete",
+      "CANCEL_BUTTON_LABEL": "Cancel"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/bg/conversation.json

@@ -71,6 +71,17 @@
       "SHOW_LABELS": "Show labels",
       "HIDE_LABELS": "Hide labels"
     },
+    "VOICE_CALL": {
+      "INCOMING_CALL": "Incoming call",
+      "OUTGOING_CALL": "Outgoing call",
+      "CALL_IN_PROGRESS": "Call in progress",
+      "NO_ANSWER": "No answer",
+      "MISSED_CALL": "Missed call",
+      "CALL_ENDED": "Call ended",
+      "NOT_ANSWERED_YET": "Not answered yet",
+      "THEY_ANSWERED": "They answered",
+      "YOU_ANSWERED": "You answered"
+    },
     "HEADER": {
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",

app/javascript/dashboard/i18n/locale/bg/settings.json

@@ -51,6 +51,13 @@
             "LARGER": "Larger",
             "EXTRA_LARGE": "Extra Large"
           }
+        },
+        "LANGUAGE": {
+          "TITLE": "Preferred Language",
+          "NOTE": "Choose the language you want to use.",
+          "UPDATE_SUCCESS": "Your Language settings have been updated successfully",
+          "UPDATE_ERROR": "There is an error while updating the language settings, please try again",
+          "USE_ACCOUNT_DEFAULT": "Use account default"
         }
       },
       "MESSAGE_SIGNATURE_SECTION": {
@@ -330,6 +337,7 @@
     "REPORTS_LABEL": "Labels",
     "REPORTS_INBOX": "Входяща кутия",
     "REPORTS_TEAM": "Team",
+    "AGENT_ASSIGNMENT": "Agent Assignment",
     "SET_AVAILABILITY_TITLE": "Set yourself as",
     "SET_YOUR_AVAILABILITY": "Set your availability",
     "SLA": "SLA",
@@ -418,5 +426,255 @@
       "SWITCH_TO_REPLY": "Switch to Reply",
       "TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown"
     }
+  },
+  "ASSIGNMENT_POLICY": {
+    "INDEX": {
+      "HEADER": {
+        "TITLE": "Agent assignment",
+        "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
+      },
+      "ASSIGNMENT_POLICY": {
+        "TITLE": "Assignment policy",
+        "DESCRIPTION": "Manage how conversations get assigned in inboxes.",
+        "FEATURES": [
+          "Assign by conversations evenly or by available capacity",
+          "Add fair distribution rules to avoid overloading any agent",
+          "Add inboxes to a policy - one policy per inbox"
+        ]
+      },
+      "AGENT_CAPACITY_POLICY": {
+        "TITLE": "Agent capacity policy",
+        "DESCRIPTION": "Manage workload for agents.",
+        "FEATURES": [
+          "Define maximum conversations per inbox",
+          "Create exceptions based on labels and time",
+          "Add agents to a policy - one policy per agent"
+        ]
+      }
+    },
+    "AGENT_ASSIGNMENT_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Assignment policy",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "ORDER": "Order",
+          "PRIORITY": "Priority",
+          "ACTIVE": "Активен",
+          "INACTIVE": "Inactive",
+          "POPOVER": "Added inboxes",
+          "EDIT": "Редактирай"
+        },
+        "NO_RECORDS_FOUND": "No assignment policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create assignment policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy created successfully",
+          "ERROR_MESSAGE": "Failed to create assignment policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit assignment policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_INBOX_DIALOG": {
+          "TITLE": "Add inbox",
+          "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "Отмени"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update assignment policy"
+        },
+        "INBOX_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Inbox added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Inbox removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove inbox from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Описание:",
+          "PLACEHOLDER": "Enter description"
+        },
+        "STATUS": {
+          "LABEL": "Статус:",
+          "PLACEHOLDER": "Select status",
+          "ACTIVE": "Policy is active",
+          "INACTIVE": "Policy is inactive"
+        },
+        "ASSIGNMENT_ORDER": {
+          "LABEL": "Assignment order",
+          "ROUND_ROBIN": {
+            "LABEL": "Round robin",
+            "DESCRIPTION": "Assign conversations evenly among agents."
+          },
+          "BALANCED": {
+            "LABEL": "Balanced",
+            "DESCRIPTION": "Assign conversations based on available capacity."
+          }
+        },
+        "ASSIGNMENT_PRIORITY": {
+          "LABEL": "Assignment priority",
+          "EARLIEST_CREATED": {
+            "LABEL": "Earliest created",
+            "DESCRIPTION": "The conversation that was created first gets assigned first."
+          },
+          "LONGEST_WAITING": {
+            "LABEL": "Longest waiting",
+            "DESCRIPTION": "The conversation waiting the longest gets assigned first."
+          }
+        },
+        "FAIR_DISTRIBUTION": {
+          "LABEL": "Fair distribution policy",
+          "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
+          "INPUT_MAX": "Assign max",
+          "DURATION": "Conversations per agent in every"
+        },
+        "INBOXES": {
+          "LABEL": "Added inboxes",
+          "DESCRIPTION": "Add inboxes for which this policy will be applicable.",
+          "ADD_BUTTON": "Add inbox",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select inboxes to add",
+            "ADD_BUTTON": "Добавяне"
+          },
+          "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
+          "API": {
+            "SUCCESS_MESSAGE": "Inbox successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Assignment policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete assignment policy"
+      }
+    },
+    "AGENT_CAPACITY_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Agent capacity",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "POPOVER": "Added agents",
+          "EDIT": "Редактирай"
+        },
+        "NO_RECORDS_FOUND": "No agent capacity policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create agent capacity policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy created successfully",
+          "ERROR_MESSAGE": "Failed to create agent capacity policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit agent capacity policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_AGENT_DIALOG": {
+          "TITLE": "Add agent",
+          "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "Отмени"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update agent capacity policy"
+        },
+        "AGENT_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Agent added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Agent removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove agent from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Описание:",
+          "PLACEHOLDER": "Enter description"
+        },
+        "INBOX_CAPACITY_LIMIT": {
+          "LABEL": "Inbox capacity limits",
+          "ADD_BUTTON": "Add inbox",
+          "FIELD": {
+            "SELECT_INBOX": "Select inbox",
+            "MAX_CONVERSATIONS": "Max conversations",
+            "SET_LIMIT": "Set limit"
+          },
+          "EMPTY_STATE": "No inbox limit set"
+        },
+        "EXCLUSION_RULES": {
+          "LABEL": "Exclusion rules",
+          "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
+          "TAGS": {
+            "LABEL": "Exclude conversations tagged with specific labels",
+            "ADD_TAG": "add tag",
+            "DROPDOWN": {
+              "SEARCH_PLACEHOLDER": "Search and select tags to add"
+            },
+            "EMPTY_STATE": "No tags added to this policy."
+          },
+          "DURATION": {
+            "LABEL": "Exclude conversations older than a specified duration",
+            "PLACEHOLDER": "Set time"
+          }
+        },
+        "USERS": {
+          "LABEL": "Assigned agents",
+          "DESCRIPTION": "Add agents for which this policy will be applicable.",
+          "ADD_BUTTON": "Add agent",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select agents to add",
+            "ADD_BUTTON": "Добавяне"
+          },
+          "EMPTY_STATE": "No agents added",
+          "API": {
+            "SUCCESS_MESSAGE": "Agent successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete agent capacity policy"
+      }
+    },
+    "DELETE_POLICY": {
+      "TITLE": "Delete policy",
+      "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
+      "CONFIRM_BUTTON_LABEL": "Изтрий",
+      "CANCEL_BUTTON_LABEL": "Отмени"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/ca/conversation.json

@@ -71,6 +71,17 @@
       "SHOW_LABELS": "Mostra etiquetes",
       "HIDE_LABELS": "Amaga etiquetes"
     },
+    "VOICE_CALL": {
+      "INCOMING_CALL": "Incoming call",
+      "OUTGOING_CALL": "Outgoing call",
+      "CALL_IN_PROGRESS": "Call in progress",
+      "NO_ANSWER": "No answer",
+      "MISSED_CALL": "Missed call",
+      "CALL_ENDED": "Call ended",
+      "NOT_ANSWERED_YET": "Not answered yet",
+      "THEY_ANSWERED": "They answered",
+      "YOU_ANSWERED": "You answered"
+    },
     "HEADER": {
       "RESOLVE_ACTION": "Resoldre",
       "REOPEN_ACTION": "Tornar a obrir",

app/javascript/dashboard/i18n/locale/ca/settings.json

@@ -51,6 +51,13 @@
             "LARGER": "Larger",
             "EXTRA_LARGE": "Extra Large"
           }
+        },
+        "LANGUAGE": {
+          "TITLE": "Preferred Language",
+          "NOTE": "Choose the language you want to use.",
+          "UPDATE_SUCCESS": "Your Language settings have been updated successfully",
+          "UPDATE_ERROR": "There is an error while updating the language settings, please try again",
+          "USE_ACCOUNT_DEFAULT": "Use account default"
         }
       },
       "MESSAGE_SIGNATURE_SECTION": {
@@ -330,6 +337,7 @@
     "REPORTS_LABEL": "Etiquetes",
     "REPORTS_INBOX": "Safata d'entrada",
     "REPORTS_TEAM": "Equip",
+    "AGENT_ASSIGNMENT": "Agent Assignment",
     "SET_AVAILABILITY_TITLE": "Posa't com",
     "SET_YOUR_AVAILABILITY": "Estableix la vostra disponibilitat",
     "SLA": "SLA",
@@ -418,5 +426,255 @@
       "SWITCH_TO_REPLY": "Canvia a Respon",
       "TOGGLE_SNOOZE_DROPDOWN": "Commuta el menú desplegable de posposar"
     }
+  },
+  "ASSIGNMENT_POLICY": {
+    "INDEX": {
+      "HEADER": {
+        "TITLE": "Agent assignment",
+        "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
+      },
+      "ASSIGNMENT_POLICY": {
+        "TITLE": "Assignment policy",
+        "DESCRIPTION": "Manage how conversations get assigned in inboxes.",
+        "FEATURES": [
+          "Assign by conversations evenly or by available capacity",
+          "Add fair distribution rules to avoid overloading any agent",
+          "Add inboxes to a policy - one policy per inbox"
+        ]
+      },
+      "AGENT_CAPACITY_POLICY": {
+        "TITLE": "Agent capacity policy",
+        "DESCRIPTION": "Manage workload for agents.",
+        "FEATURES": [
+          "Define maximum conversations per inbox",
+          "Create exceptions based on labels and time",
+          "Add agents to a policy - one policy per agent"
+        ]
+      }
+    },
+    "AGENT_ASSIGNMENT_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Assignment policy",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "ORDER": "Order",
+          "PRIORITY": "Prioritat",
+          "ACTIVE": "Actiu",
+          "INACTIVE": "Inactive",
+          "POPOVER": "Added inboxes",
+          "EDIT": "Edita"
+        },
+        "NO_RECORDS_FOUND": "No assignment policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create assignment policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy created successfully",
+          "ERROR_MESSAGE": "Failed to create assignment policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit assignment policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_INBOX_DIALOG": {
+          "TITLE": "Add inbox",
+          "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "Cancel·la"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update assignment policy"
+        },
+        "INBOX_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Inbox added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Inbox removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove inbox from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Descripció:",
+          "PLACEHOLDER": "Introdueix la descripció"
+        },
+        "STATUS": {
+          "LABEL": "Estat:",
+          "PLACEHOLDER": "Selecciona l'estat",
+          "ACTIVE": "Policy is active",
+          "INACTIVE": "Policy is inactive"
+        },
+        "ASSIGNMENT_ORDER": {
+          "LABEL": "Assignment order",
+          "ROUND_ROBIN": {
+            "LABEL": "Round robin",
+            "DESCRIPTION": "Assign conversations evenly among agents."
+          },
+          "BALANCED": {
+            "LABEL": "Balanced",
+            "DESCRIPTION": "Assign conversations based on available capacity."
+          }
+        },
+        "ASSIGNMENT_PRIORITY": {
+          "LABEL": "Assignment priority",
+          "EARLIEST_CREATED": {
+            "LABEL": "Earliest created",
+            "DESCRIPTION": "The conversation that was created first gets assigned first."
+          },
+          "LONGEST_WAITING": {
+            "LABEL": "Longest waiting",
+            "DESCRIPTION": "The conversation waiting the longest gets assigned first."
+          }
+        },
+        "FAIR_DISTRIBUTION": {
+          "LABEL": "Fair distribution policy",
+          "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
+          "INPUT_MAX": "Assign max",
+          "DURATION": "Conversations per agent in every"
+        },
+        "INBOXES": {
+          "LABEL": "Added inboxes",
+          "DESCRIPTION": "Add inboxes for which this policy will be applicable.",
+          "ADD_BUTTON": "Add inbox",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select inboxes to add",
+            "ADD_BUTTON": "Afegir"
+          },
+          "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
+          "API": {
+            "SUCCESS_MESSAGE": "Inbox successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Assignment policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete assignment policy"
+      }
+    },
+    "AGENT_CAPACITY_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Agent capacity",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "POPOVER": "Added agents",
+          "EDIT": "Edita"
+        },
+        "NO_RECORDS_FOUND": "No agent capacity policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create agent capacity policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy created successfully",
+          "ERROR_MESSAGE": "Failed to create agent capacity policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit agent capacity policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_AGENT_DIALOG": {
+          "TITLE": "Add agent",
+          "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "Cancel·la"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update agent capacity policy"
+        },
+        "AGENT_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Agent added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Agent removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove agent from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Descripció:",
+          "PLACEHOLDER": "Introdueix la descripció"
+        },
+        "INBOX_CAPACITY_LIMIT": {
+          "LABEL": "Inbox capacity limits",
+          "ADD_BUTTON": "Add inbox",
+          "FIELD": {
+            "SELECT_INBOX": "Select inbox",
+            "MAX_CONVERSATIONS": "Max conversations",
+            "SET_LIMIT": "Set limit"
+          },
+          "EMPTY_STATE": "No inbox limit set"
+        },
+        "EXCLUSION_RULES": {
+          "LABEL": "Exclusion rules",
+          "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
+          "TAGS": {
+            "LABEL": "Exclude conversations tagged with specific labels",
+            "ADD_TAG": "add tag",
+            "DROPDOWN": {
+              "SEARCH_PLACEHOLDER": "Search and select tags to add"
+            },
+            "EMPTY_STATE": "No tags added to this policy."
+          },
+          "DURATION": {
+            "LABEL": "Exclude conversations older than a specified duration",
+            "PLACEHOLDER": "Set time"
+          }
+        },
+        "USERS": {
+          "LABEL": "Assigned agents",
+          "DESCRIPTION": "Add agents for which this policy will be applicable.",
+          "ADD_BUTTON": "Add agent",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select agents to add",
+            "ADD_BUTTON": "Afegir"
+          },
+          "EMPTY_STATE": "No agents added",
+          "API": {
+            "SUCCESS_MESSAGE": "Agent successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete agent capacity policy"
+      }
+    },
+    "DELETE_POLICY": {
+      "TITLE": "Delete policy",
+      "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
+      "CONFIRM_BUTTON_LABEL": "Esborrar",
+      "CANCEL_BUTTON_LABEL": "Cancel·la"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/cs/conversation.json

@@ -71,6 +71,17 @@
       "SHOW_LABELS": "Show labels",
       "HIDE_LABELS": "Hide labels"
     },
+    "VOICE_CALL": {
+      "INCOMING_CALL": "Incoming call",
+      "OUTGOING_CALL": "Outgoing call",
+      "CALL_IN_PROGRESS": "Call in progress",
+      "NO_ANSWER": "No answer",
+      "MISSED_CALL": "Missed call",
+      "CALL_ENDED": "Call ended",
+      "NOT_ANSWERED_YET": "Not answered yet",
+      "THEY_ANSWERED": "They answered",
+      "YOU_ANSWERED": "You answered"
+    },
     "HEADER": {
       "RESOLVE_ACTION": "Vyřešit",
       "REOPEN_ACTION": "Znovu otevřít",

app/javascript/dashboard/i18n/locale/cs/settings.json

@@ -51,6 +51,13 @@
             "LARGER": "Larger",
             "EXTRA_LARGE": "Extra Large"
           }
+        },
+        "LANGUAGE": {
+          "TITLE": "Preferred Language",
+          "NOTE": "Choose the language you want to use.",
+          "UPDATE_SUCCESS": "Your Language settings have been updated successfully",
+          "UPDATE_ERROR": "There is an error while updating the language settings, please try again",
+          "USE_ACCOUNT_DEFAULT": "Use account default"
         }
       },
       "MESSAGE_SIGNATURE_SECTION": {
@@ -330,6 +337,7 @@
     "REPORTS_LABEL": "Štítky",
     "REPORTS_INBOX": "Inbox",
     "REPORTS_TEAM": "Team",
+    "AGENT_ASSIGNMENT": "Agent Assignment",
     "SET_AVAILABILITY_TITLE": "Set yourself as",
     "SET_YOUR_AVAILABILITY": "Nastavte svou dostupnost",
     "SLA": "SLA",
@@ -418,5 +426,255 @@
       "SWITCH_TO_REPLY": "Switch to Reply",
       "TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown"
     }
+  },
+  "ASSIGNMENT_POLICY": {
+    "INDEX": {
+      "HEADER": {
+        "TITLE": "Agent assignment",
+        "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
+      },
+      "ASSIGNMENT_POLICY": {
+        "TITLE": "Assignment policy",
+        "DESCRIPTION": "Manage how conversations get assigned in inboxes.",
+        "FEATURES": [
+          "Assign by conversations evenly or by available capacity",
+          "Add fair distribution rules to avoid overloading any agent",
+          "Add inboxes to a policy - one policy per inbox"
+        ]
+      },
+      "AGENT_CAPACITY_POLICY": {
+        "TITLE": "Agent capacity policy",
+        "DESCRIPTION": "Manage workload for agents.",
+        "FEATURES": [
+          "Define maximum conversations per inbox",
+          "Create exceptions based on labels and time",
+          "Add agents to a policy - one policy per agent"
+        ]
+      }
+    },
+    "AGENT_ASSIGNMENT_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Assignment policy",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "ORDER": "Order",
+          "PRIORITY": "Priority",
+          "ACTIVE": "Active",
+          "INACTIVE": "Inactive",
+          "POPOVER": "Added inboxes",
+          "EDIT": "Upravit"
+        },
+        "NO_RECORDS_FOUND": "No assignment policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create assignment policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy created successfully",
+          "ERROR_MESSAGE": "Failed to create assignment policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit assignment policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_INBOX_DIALOG": {
+          "TITLE": "Add inbox",
+          "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "Zrušit"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update assignment policy"
+        },
+        "INBOX_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Inbox added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Inbox removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove inbox from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Description:",
+          "PLACEHOLDER": "Enter description"
+        },
+        "STATUS": {
+          "LABEL": "Stav:",
+          "PLACEHOLDER": "Select status",
+          "ACTIVE": "Policy is active",
+          "INACTIVE": "Policy is inactive"
+        },
+        "ASSIGNMENT_ORDER": {
+          "LABEL": "Assignment order",
+          "ROUND_ROBIN": {
+            "LABEL": "Round robin",
+            "DESCRIPTION": "Assign conversations evenly among agents."
+          },
+          "BALANCED": {
+            "LABEL": "Balanced",
+            "DESCRIPTION": "Assign conversations based on available capacity."
+          }
+        },
+        "ASSIGNMENT_PRIORITY": {
+          "LABEL": "Assignment priority",
+          "EARLIEST_CREATED": {
+            "LABEL": "Earliest created",
+            "DESCRIPTION": "The conversation that was created first gets assigned first."
+          },
+          "LONGEST_WAITING": {
+            "LABEL": "Longest waiting",
+            "DESCRIPTION": "The conversation waiting the longest gets assigned first."
+          }
+        },
+        "FAIR_DISTRIBUTION": {
+          "LABEL": "Fair distribution policy",
+          "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
+          "INPUT_MAX": "Assign max",
+          "DURATION": "Conversations per agent in every"
+        },
+        "INBOXES": {
+          "LABEL": "Added inboxes",
+          "DESCRIPTION": "Add inboxes for which this policy will be applicable.",
+          "ADD_BUTTON": "Add inbox",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select inboxes to add",
+            "ADD_BUTTON": "Přidat"
+          },
+          "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
+          "API": {
+            "SUCCESS_MESSAGE": "Inbox successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Assignment policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete assignment policy"
+      }
+    },
+    "AGENT_CAPACITY_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Agent capacity",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "POPOVER": "Added agents",
+          "EDIT": "Upravit"
+        },
+        "NO_RECORDS_FOUND": "No agent capacity policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create agent capacity policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy created successfully",
+          "ERROR_MESSAGE": "Failed to create agent capacity policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit agent capacity policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_AGENT_DIALOG": {
+          "TITLE": "Add agent",
+          "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "Zrušit"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update agent capacity policy"
+        },
+        "AGENT_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Agent added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Agent removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove agent from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Description:",
+          "PLACEHOLDER": "Enter description"
+        },
+        "INBOX_CAPACITY_LIMIT": {
+          "LABEL": "Inbox capacity limits",
+          "ADD_BUTTON": "Add inbox",
+          "FIELD": {
+            "SELECT_INBOX": "Select inbox",
+            "MAX_CONVERSATIONS": "Max conversations",
+            "SET_LIMIT": "Set limit"
+          },
+          "EMPTY_STATE": "No inbox limit set"
+        },
+        "EXCLUSION_RULES": {
+          "LABEL": "Exclusion rules",
+          "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
+          "TAGS": {
+            "LABEL": "Exclude conversations tagged with specific labels",
+            "ADD_TAG": "add tag",
+            "DROPDOWN": {
+              "SEARCH_PLACEHOLDER": "Search and select tags to add"
+            },
+            "EMPTY_STATE": "No tags added to this policy."
+          },
+          "DURATION": {
+            "LABEL": "Exclude conversations older than a specified duration",
+            "PLACEHOLDER": "Set time"
+          }
+        },
+        "USERS": {
+          "LABEL": "Assigned agents",
+          "DESCRIPTION": "Add agents for which this policy will be applicable.",
+          "ADD_BUTTON": "Add agent",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select agents to add",
+            "ADD_BUTTON": "Přidat"
+          },
+          "EMPTY_STATE": "No agents added",
+          "API": {
+            "SUCCESS_MESSAGE": "Agent successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete agent capacity policy"
+      }
+    },
+    "DELETE_POLICY": {
+      "TITLE": "Delete policy",
+      "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
+      "CONFIRM_BUTTON_LABEL": "Vymazat",
+      "CANCEL_BUTTON_LABEL": "Zrušit"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/da/conversation.json

@@ -71,6 +71,17 @@
       "SHOW_LABELS": "Vis etiketter",
       "HIDE_LABELS": "Skjul etiketter"
     },
+    "VOICE_CALL": {
+      "INCOMING_CALL": "Incoming call",
+      "OUTGOING_CALL": "Outgoing call",
+      "CALL_IN_PROGRESS": "Call in progress",
+      "NO_ANSWER": "No answer",
+      "MISSED_CALL": "Missed call",
+      "CALL_ENDED": "Call ended",
+      "NOT_ANSWERED_YET": "Not answered yet",
+      "THEY_ANSWERED": "They answered",
+      "YOU_ANSWERED": "You answered"
+    },
     "HEADER": {
       "RESOLVE_ACTION": "Løs",
       "REOPEN_ACTION": "Genåben",

app/javascript/dashboard/i18n/locale/da/settings.json

@@ -51,6 +51,13 @@
             "LARGER": "Larger",
             "EXTRA_LARGE": "Extra Large"
           }
+        },
+        "LANGUAGE": {
+          "TITLE": "Preferred Language",
+          "NOTE": "Choose the language you want to use.",
+          "UPDATE_SUCCESS": "Your Language settings have been updated successfully",
+          "UPDATE_ERROR": "There is an error while updating the language settings, please try again",
+          "USE_ACCOUNT_DEFAULT": "Use account default"
         }
       },
       "MESSAGE_SIGNATURE_SECTION": {
@@ -330,6 +337,7 @@
     "REPORTS_LABEL": "Etiketter",
     "REPORTS_INBOX": "Indbakke",
     "REPORTS_TEAM": "Team",
+    "AGENT_ASSIGNMENT": "Agent Assignment",
     "SET_AVAILABILITY_TITLE": "Sæt dig selv som",
     "SET_YOUR_AVAILABILITY": "Indstil din tilgængelighed",
     "SLA": "SLA",
@@ -418,5 +426,255 @@
       "SWITCH_TO_REPLY": "Skift til svar",
       "TOGGLE_SNOOZE_DROPDOWN": "Skift snooze dropdown"
     }
+  },
+  "ASSIGNMENT_POLICY": {
+    "INDEX": {
+      "HEADER": {
+        "TITLE": "Agent assignment",
+        "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
+      },
+      "ASSIGNMENT_POLICY": {
+        "TITLE": "Assignment policy",
+        "DESCRIPTION": "Manage how conversations get assigned in inboxes.",
+        "FEATURES": [
+          "Assign by conversations evenly or by available capacity",
+          "Add fair distribution rules to avoid overloading any agent",
+          "Add inboxes to a policy - one policy per inbox"
+        ]
+      },
+      "AGENT_CAPACITY_POLICY": {
+        "TITLE": "Agent capacity policy",
+        "DESCRIPTION": "Manage workload for agents.",
+        "FEATURES": [
+          "Define maximum conversations per inbox",
+          "Create exceptions based on labels and time",
+          "Add agents to a policy - one policy per agent"
+        ]
+      }
+    },
+    "AGENT_ASSIGNMENT_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Assignment policy",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "ORDER": "Order",
+          "PRIORITY": "Priority",
+          "ACTIVE": "Aktiv",
+          "INACTIVE": "Inactive",
+          "POPOVER": "Added inboxes",
+          "EDIT": "Rediger"
+        },
+        "NO_RECORDS_FOUND": "No assignment policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create assignment policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy created successfully",
+          "ERROR_MESSAGE": "Failed to create assignment policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit assignment policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_INBOX_DIALOG": {
+          "TITLE": "Add inbox",
+          "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "Annuller"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update assignment policy"
+        },
+        "INBOX_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Inbox added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Inbox removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove inbox from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Beskrivelse:",
+          "PLACEHOLDER": "Enter description"
+        },
+        "STATUS": {
+          "LABEL": "Status:",
+          "PLACEHOLDER": "Select status",
+          "ACTIVE": "Policy is active",
+          "INACTIVE": "Policy is inactive"
+        },
+        "ASSIGNMENT_ORDER": {
+          "LABEL": "Assignment order",
+          "ROUND_ROBIN": {
+            "LABEL": "Round robin",
+            "DESCRIPTION": "Assign conversations evenly among agents."
+          },
+          "BALANCED": {
+            "LABEL": "Balanced",
+            "DESCRIPTION": "Assign conversations based on available capacity."
+          }
+        },
+        "ASSIGNMENT_PRIORITY": {
+          "LABEL": "Assignment priority",
+          "EARLIEST_CREATED": {
+            "LABEL": "Earliest created",
+            "DESCRIPTION": "The conversation that was created first gets assigned first."
+          },
+          "LONGEST_WAITING": {
+            "LABEL": "Longest waiting",
+            "DESCRIPTION": "The conversation waiting the longest gets assigned first."
+          }
+        },
+        "FAIR_DISTRIBUTION": {
+          "LABEL": "Fair distribution policy",
+          "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
+          "INPUT_MAX": "Assign max",
+          "DURATION": "Conversations per agent in every"
+        },
+        "INBOXES": {
+          "LABEL": "Added inboxes",
+          "DESCRIPTION": "Add inboxes for which this policy will be applicable.",
+          "ADD_BUTTON": "Add inbox",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select inboxes to add",
+            "ADD_BUTTON": "Tilføj"
+          },
+          "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
+          "API": {
+            "SUCCESS_MESSAGE": "Inbox successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Assignment policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete assignment policy"
+      }
+    },
+    "AGENT_CAPACITY_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Agent capacity",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "POPOVER": "Added agents",
+          "EDIT": "Rediger"
+        },
+        "NO_RECORDS_FOUND": "No agent capacity policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create agent capacity policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy created successfully",
+          "ERROR_MESSAGE": "Failed to create agent capacity policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit agent capacity policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_AGENT_DIALOG": {
+          "TITLE": "Add agent",
+          "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "Annuller"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update agent capacity policy"
+        },
+        "AGENT_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Agent added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Agent removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove agent from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Beskrivelse:",
+          "PLACEHOLDER": "Enter description"
+        },
+        "INBOX_CAPACITY_LIMIT": {
+          "LABEL": "Inbox capacity limits",
+          "ADD_BUTTON": "Add inbox",
+          "FIELD": {
+            "SELECT_INBOX": "Select inbox",
+            "MAX_CONVERSATIONS": "Max conversations",
+            "SET_LIMIT": "Set limit"
+          },
+          "EMPTY_STATE": "No inbox limit set"
+        },
+        "EXCLUSION_RULES": {
+          "LABEL": "Exclusion rules",
+          "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
+          "TAGS": {
+            "LABEL": "Exclude conversations tagged with specific labels",
+            "ADD_TAG": "add tag",
+            "DROPDOWN": {
+              "SEARCH_PLACEHOLDER": "Search and select tags to add"
+            },
+            "EMPTY_STATE": "No tags added to this policy."
+          },
+          "DURATION": {
+            "LABEL": "Exclude conversations older than a specified duration",
+            "PLACEHOLDER": "Set time"
+          }
+        },
+        "USERS": {
+          "LABEL": "Assigned agents",
+          "DESCRIPTION": "Add agents for which this policy will be applicable.",
+          "ADD_BUTTON": "Add agent",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select agents to add",
+            "ADD_BUTTON": "Tilføj"
+          },
+          "EMPTY_STATE": "No agents added",
+          "API": {
+            "SUCCESS_MESSAGE": "Agent successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete agent capacity policy"
+      }
+    },
+    "DELETE_POLICY": {
+      "TITLE": "Delete policy",
+      "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
+      "CONFIRM_BUTTON_LABEL": "Slet",
+      "CANCEL_BUTTON_LABEL": "Annuller"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/de/conversation.json

@@ -71,6 +71,17 @@
       "SHOW_LABELS": "Labels anzeigen",
       "HIDE_LABELS": "Labels ausblenden"
     },
+    "VOICE_CALL": {
+      "INCOMING_CALL": "Incoming call",
+      "OUTGOING_CALL": "Outgoing call",
+      "CALL_IN_PROGRESS": "Call in progress",
+      "NO_ANSWER": "No answer",
+      "MISSED_CALL": "Missed call",
+      "CALL_ENDED": "Call ended",
+      "NOT_ANSWERED_YET": "Not answered yet",
+      "THEY_ANSWERED": "They answered",
+      "YOU_ANSWERED": "You answered"
+    },
     "HEADER": {
       "RESOLVE_ACTION": "Fall schließen",
       "REOPEN_ACTION": "Wieder öffnen",

app/javascript/dashboard/i18n/locale/de/settings.json

@@ -51,6 +51,13 @@
             "LARGER": "Larger",
             "EXTRA_LARGE": "Extra Large"
           }
+        },
+        "LANGUAGE": {
+          "TITLE": "Preferred Language",
+          "NOTE": "Choose the language you want to use.",
+          "UPDATE_SUCCESS": "Your Language settings have been updated successfully",
+          "UPDATE_ERROR": "There is an error while updating the language settings, please try again",
+          "USE_ACCOUNT_DEFAULT": "Use account default"
         }
       },
       "MESSAGE_SIGNATURE_SECTION": {
@@ -330,6 +337,7 @@
     "REPORTS_LABEL": "Labels",
     "REPORTS_INBOX": "Posteingang",
     "REPORTS_TEAM": "Team",
+    "AGENT_ASSIGNMENT": "Agent Assignment",
     "SET_AVAILABILITY_TITLE": "Setzen Sie sich als",
     "SET_YOUR_AVAILABILITY": "Legen Sie Ihre Verfügbarkeit fest",
     "SLA": "SLA",
@@ -418,5 +426,255 @@
       "SWITCH_TO_REPLY": "Zur Antwort wechseln",
       "TOGGLE_SNOOZE_DROPDOWN": "Schlummer-Dropdown ein-/ausblenden"
     }
+  },
+  "ASSIGNMENT_POLICY": {
+    "INDEX": {
+      "HEADER": {
+        "TITLE": "Agent assignment",
+        "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
+      },
+      "ASSIGNMENT_POLICY": {
+        "TITLE": "Assignment policy",
+        "DESCRIPTION": "Manage how conversations get assigned in inboxes.",
+        "FEATURES": [
+          "Assign by conversations evenly or by available capacity",
+          "Add fair distribution rules to avoid overloading any agent",
+          "Add inboxes to a policy - one policy per inbox"
+        ]
+      },
+      "AGENT_CAPACITY_POLICY": {
+        "TITLE": "Agent capacity policy",
+        "DESCRIPTION": "Manage workload for agents.",
+        "FEATURES": [
+          "Define maximum conversations per inbox",
+          "Create exceptions based on labels and time",
+          "Add agents to a policy - one policy per agent"
+        ]
+      }
+    },
+    "AGENT_ASSIGNMENT_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Assignment policy",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "ORDER": "Order",
+          "PRIORITY": "Priorität",
+          "ACTIVE": "Aktiv",
+          "INACTIVE": "Inactive",
+          "POPOVER": "Added inboxes",
+          "EDIT": "Bearbeiten"
+        },
+        "NO_RECORDS_FOUND": "No assignment policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create assignment policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy created successfully",
+          "ERROR_MESSAGE": "Failed to create assignment policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit assignment policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_INBOX_DIALOG": {
+          "TITLE": "Add inbox",
+          "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "Stornieren"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update assignment policy"
+        },
+        "INBOX_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Inbox added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Inbox removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove inbox from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Beschreibung:",
+          "PLACEHOLDER": "Beschreibung eingeben"
+        },
+        "STATUS": {
+          "LABEL": "Status:",
+          "PLACEHOLDER": "Status auswählen",
+          "ACTIVE": "Policy is active",
+          "INACTIVE": "Policy is inactive"
+        },
+        "ASSIGNMENT_ORDER": {
+          "LABEL": "Assignment order",
+          "ROUND_ROBIN": {
+            "LABEL": "Round robin",
+            "DESCRIPTION": "Assign conversations evenly among agents."
+          },
+          "BALANCED": {
+            "LABEL": "Balanced",
+            "DESCRIPTION": "Assign conversations based on available capacity."
+          }
+        },
+        "ASSIGNMENT_PRIORITY": {
+          "LABEL": "Assignment priority",
+          "EARLIEST_CREATED": {
+            "LABEL": "Earliest created",
+            "DESCRIPTION": "The conversation that was created first gets assigned first."
+          },
+          "LONGEST_WAITING": {
+            "LABEL": "Longest waiting",
+            "DESCRIPTION": "The conversation waiting the longest gets assigned first."
+          }
+        },
+        "FAIR_DISTRIBUTION": {
+          "LABEL": "Fair distribution policy",
+          "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
+          "INPUT_MAX": "Assign max",
+          "DURATION": "Conversations per agent in every"
+        },
+        "INBOXES": {
+          "LABEL": "Added inboxes",
+          "DESCRIPTION": "Add inboxes for which this policy will be applicable.",
+          "ADD_BUTTON": "Add inbox",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select inboxes to add",
+            "ADD_BUTTON": "Hinzufügen"
+          },
+          "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
+          "API": {
+            "SUCCESS_MESSAGE": "Inbox successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Assignment policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete assignment policy"
+      }
+    },
+    "AGENT_CAPACITY_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Agent capacity",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "POPOVER": "Added agents",
+          "EDIT": "Bearbeiten"
+        },
+        "NO_RECORDS_FOUND": "No agent capacity policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create agent capacity policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy created successfully",
+          "ERROR_MESSAGE": "Failed to create agent capacity policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit agent capacity policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_AGENT_DIALOG": {
+          "TITLE": "Add agent",
+          "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "Stornieren"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update agent capacity policy"
+        },
+        "AGENT_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Agent added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Agent removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove agent from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Beschreibung:",
+          "PLACEHOLDER": "Beschreibung eingeben"
+        },
+        "INBOX_CAPACITY_LIMIT": {
+          "LABEL": "Inbox capacity limits",
+          "ADD_BUTTON": "Add inbox",
+          "FIELD": {
+            "SELECT_INBOX": "Select inbox",
+            "MAX_CONVERSATIONS": "Max conversations",
+            "SET_LIMIT": "Set limit"
+          },
+          "EMPTY_STATE": "No inbox limit set"
+        },
+        "EXCLUSION_RULES": {
+          "LABEL": "Exclusion rules",
+          "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
+          "TAGS": {
+            "LABEL": "Exclude conversations tagged with specific labels",
+            "ADD_TAG": "add tag",
+            "DROPDOWN": {
+              "SEARCH_PLACEHOLDER": "Search and select tags to add"
+            },
+            "EMPTY_STATE": "No tags added to this policy."
+          },
+          "DURATION": {
+            "LABEL": "Exclude conversations older than a specified duration",
+            "PLACEHOLDER": "Set time"
+          }
+        },
+        "USERS": {
+          "LABEL": "Assigned agents",
+          "DESCRIPTION": "Add agents for which this policy will be applicable.",
+          "ADD_BUTTON": "Add agent",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select agents to add",
+            "ADD_BUTTON": "Hinzufügen"
+          },
+          "EMPTY_STATE": "No agents added",
+          "API": {
+            "SUCCESS_MESSAGE": "Agent successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete agent capacity policy"
+      }
+    },
+    "DELETE_POLICY": {
+      "TITLE": "Delete policy",
+      "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
+      "CONFIRM_BUTTON_LABEL": "Löschen",
+      "CANCEL_BUTTON_LABEL": "Stornieren"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/el/conversation.json

@@ -71,6 +71,17 @@
       "SHOW_LABELS": "Προβολή ετικετών",
       "HIDE_LABELS": "Απόκρυψη ετικετών"
     },
+    "VOICE_CALL": {
+      "INCOMING_CALL": "Incoming call",
+      "OUTGOING_CALL": "Outgoing call",
+      "CALL_IN_PROGRESS": "Call in progress",
+      "NO_ANSWER": "No answer",
+      "MISSED_CALL": "Missed call",
+      "CALL_ENDED": "Call ended",
+      "NOT_ANSWERED_YET": "Not answered yet",
+      "THEY_ANSWERED": "They answered",
+      "YOU_ANSWERED": "You answered"
+    },
     "HEADER": {
       "RESOLVE_ACTION": "Επίλυση",
       "REOPEN_ACTION": "Επαναφορά",

app/javascript/dashboard/i18n/locale/el/settings.json

@@ -51,6 +51,13 @@
             "LARGER": "Larger",
             "EXTRA_LARGE": "Extra Large"
           }
+        },
+        "LANGUAGE": {
+          "TITLE": "Preferred Language",
+          "NOTE": "Choose the language you want to use.",
+          "UPDATE_SUCCESS": "Your Language settings have been updated successfully",
+          "UPDATE_ERROR": "There is an error while updating the language settings, please try again",
+          "USE_ACCOUNT_DEFAULT": "Use account default"
         }
       },
       "MESSAGE_SIGNATURE_SECTION": {
@@ -330,6 +337,7 @@
     "REPORTS_LABEL": "Ετικέτες",
     "REPORTS_INBOX": "Εισερχόμενα",
     "REPORTS_TEAM": "Ομάδα",
+    "AGENT_ASSIGNMENT": "Agent Assignment",
     "SET_AVAILABILITY_TITLE": "Ορίστε τον εαυτό σας ως",
     "SET_YOUR_AVAILABILITY": "Ορίστε τη διαθεσιμότητά σας",
     "SLA": "SLA",
@@ -418,5 +426,255 @@
       "SWITCH_TO_REPLY": "Εναλλαγή σε απάντηση",
       "TOGGLE_SNOOZE_DROPDOWN": "Εναλλαγή αναβολής dropdown"
     }
+  },
+  "ASSIGNMENT_POLICY": {
+    "INDEX": {
+      "HEADER": {
+        "TITLE": "Agent assignment",
+        "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
+      },
+      "ASSIGNMENT_POLICY": {
+        "TITLE": "Assignment policy",
+        "DESCRIPTION": "Manage how conversations get assigned in inboxes.",
+        "FEATURES": [
+          "Assign by conversations evenly or by available capacity",
+          "Add fair distribution rules to avoid overloading any agent",
+          "Add inboxes to a policy - one policy per inbox"
+        ]
+      },
+      "AGENT_CAPACITY_POLICY": {
+        "TITLE": "Agent capacity policy",
+        "DESCRIPTION": "Manage workload for agents.",
+        "FEATURES": [
+          "Define maximum conversations per inbox",
+          "Create exceptions based on labels and time",
+          "Add agents to a policy - one policy per agent"
+        ]
+      }
+    },
+    "AGENT_ASSIGNMENT_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Assignment policy",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "ORDER": "Order",
+          "PRIORITY": "Priority",
+          "ACTIVE": "Ενεργή",
+          "INACTIVE": "Inactive",
+          "POPOVER": "Added inboxes",
+          "EDIT": "Επεξεργασία"
+        },
+        "NO_RECORDS_FOUND": "No assignment policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create assignment policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy created successfully",
+          "ERROR_MESSAGE": "Failed to create assignment policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit assignment policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_INBOX_DIALOG": {
+          "TITLE": "Add inbox",
+          "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "Άκυρο"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update assignment policy"
+        },
+        "INBOX_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Inbox added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Inbox removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove inbox from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Περιγραφή:",
+          "PLACEHOLDER": "Enter description"
+        },
+        "STATUS": {
+          "LABEL": "Κατάσταση:",
+          "PLACEHOLDER": "Select status",
+          "ACTIVE": "Policy is active",
+          "INACTIVE": "Policy is inactive"
+        },
+        "ASSIGNMENT_ORDER": {
+          "LABEL": "Assignment order",
+          "ROUND_ROBIN": {
+            "LABEL": "Round robin",
+            "DESCRIPTION": "Assign conversations evenly among agents."
+          },
+          "BALANCED": {
+            "LABEL": "Balanced",
+            "DESCRIPTION": "Assign conversations based on available capacity."
+          }
+        },
+        "ASSIGNMENT_PRIORITY": {
+          "LABEL": "Assignment priority",
+          "EARLIEST_CREATED": {
+            "LABEL": "Earliest created",
+            "DESCRIPTION": "The conversation that was created first gets assigned first."
+          },
+          "LONGEST_WAITING": {
+            "LABEL": "Longest waiting",
+            "DESCRIPTION": "The conversation waiting the longest gets assigned first."
+          }
+        },
+        "FAIR_DISTRIBUTION": {
+          "LABEL": "Fair distribution policy",
+          "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
+          "INPUT_MAX": "Assign max",
+          "DURATION": "Conversations per agent in every"
+        },
+        "INBOXES": {
+          "LABEL": "Added inboxes",
+          "DESCRIPTION": "Add inboxes for which this policy will be applicable.",
+          "ADD_BUTTON": "Add inbox",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select inboxes to add",
+            "ADD_BUTTON": "Προσθήκη"
+          },
+          "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
+          "API": {
+            "SUCCESS_MESSAGE": "Inbox successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Assignment policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete assignment policy"
+      }
+    },
+    "AGENT_CAPACITY_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Agent capacity",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "POPOVER": "Added agents",
+          "EDIT": "Επεξεργασία"
+        },
+        "NO_RECORDS_FOUND": "No agent capacity policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create agent capacity policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy created successfully",
+          "ERROR_MESSAGE": "Failed to create agent capacity policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit agent capacity policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_AGENT_DIALOG": {
+          "TITLE": "Add agent",
+          "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "Άκυρο"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update agent capacity policy"
+        },
+        "AGENT_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Agent added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Agent removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove agent from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Περιγραφή:",
+          "PLACEHOLDER": "Enter description"
+        },
+        "INBOX_CAPACITY_LIMIT": {
+          "LABEL": "Inbox capacity limits",
+          "ADD_BUTTON": "Add inbox",
+          "FIELD": {
+            "SELECT_INBOX": "Select inbox",
+            "MAX_CONVERSATIONS": "Max conversations",
+            "SET_LIMIT": "Set limit"
+          },
+          "EMPTY_STATE": "No inbox limit set"
+        },
+        "EXCLUSION_RULES": {
+          "LABEL": "Exclusion rules",
+          "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
+          "TAGS": {
+            "LABEL": "Exclude conversations tagged with specific labels",
+            "ADD_TAG": "add tag",
+            "DROPDOWN": {
+              "SEARCH_PLACEHOLDER": "Search and select tags to add"
+            },
+            "EMPTY_STATE": "No tags added to this policy."
+          },
+          "DURATION": {
+            "LABEL": "Exclude conversations older than a specified duration",
+            "PLACEHOLDER": "Set time"
+          }
+        },
+        "USERS": {
+          "LABEL": "Assigned agents",
+          "DESCRIPTION": "Add agents for which this policy will be applicable.",
+          "ADD_BUTTON": "Add agent",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select agents to add",
+            "ADD_BUTTON": "Προσθήκη"
+          },
+          "EMPTY_STATE": "No agents added",
+          "API": {
+            "SUCCESS_MESSAGE": "Agent successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete agent capacity policy"
+      }
+    },
+    "DELETE_POLICY": {
+      "TITLE": "Delete policy",
+      "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
+      "CONFIRM_BUTTON_LABEL": "Διαγραφή",
+      "CANCEL_BUTTON_LABEL": "Άκυρο"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/en/helpCenter.json

@@ -741,7 +741,8 @@
         "LIVE_CHAT_WIDGET": {
           "LABEL": "Live chat widget",
           "PLACEHOLDER": "Select live chat widget",
-          "HELP_TEXT": "Select a live chat widget that will appear on your help center"
+          "HELP_TEXT": "Select a live chat widget that will appear on your help center",
+          "NONE_OPTION": "No widget"
         },
         "BRAND_COLOR": {
           "LABEL": "Brand color"

app/javascript/dashboard/i18n/locale/en/inboxMgmt.json

@@ -272,8 +272,8 @@
         },
         "SUBMIT_BUTTON": "Create WhatsApp Channel",
         "EMBEDDED_SIGNUP": {
-          "TITLE": "Quick Setup with Meta",
-          "DESC": "You will be redirected to Meta to log into your WhatsApp Business account. Having admin access will help make the setup smooth and easy.",
+          "TITLE": "Quick setup with Meta",
+          "DESC": "Use the WhatsApp Embedded Signup flow to quickly connect new numbers. You will be redirected to Meta to log into your WhatsApp Business account. Having admin access will help make the setup smooth and easy.",
           "BENEFITS": {
             "TITLE": "Benefits of Embedded Signup:",
             "EASY_SETUP": "No manual configuration required",
@@ -281,9 +281,8 @@
             "AUTO_CONFIG": "Automatic webhook and phone number configuration"
           },
           "LEARN_MORE": {
-            "TEXT": "To learn more about integrated signup, pricing, and limitations, visit",
-            "LINK_TEXT": "this link.",
-            "LINK_URL": "https://developers.facebook.com/docs/whatsapp/embedded-signup/custom-flows/onboarding-business-app-users#limitations"
+            "TEXT": "To learn more about integrated signup, pricing, and limitations, visit {link}.",
+            "LINK_TEXT": "this link"
           },
           "SUBMIT_BUTTON": "Connect with WhatsApp Business",
           "AUTH_PROCESSING": "Authenticating with Meta",
@@ -296,7 +295,9 @@
           "INVALID_BUSINESS_DATA": "Invalid business data received from Facebook. Please try again.",
           "SIGNUP_ERROR": "Signup error occurred",
           "AUTH_NOT_COMPLETED": "Authentication not completed. Please restart the process.",
-          "SUCCESS_FALLBACK": "WhatsApp Business Account has been successfully configured"
+          "SUCCESS_FALLBACK": "WhatsApp Business Account has been successfully configured",
+          "MANUAL_FALLBACK": "If your number is already connected to the WhatsApp Business Platform (API), or if you’re a tech provider onboarding your own number, please use the {link} flow",
+          "MANUAL_LINK_TEXT": "manual setup flow"
         },
         "API": {
           "ERROR_MESSAGE": "We were not able to save the WhatsApp channel"

app/javascript/dashboard/i18n/locale/en/settings.json

@@ -358,7 +358,8 @@
       "INFO_TEXT": "Let the system automatically mark you offline when you aren't using the app or dashboard.",
       "INFO_SHORT": "Automatically mark offline when you aren't using the app."
     },
-    "DOCS": "Read docs"
+    "DOCS": "Read docs",
+    "SECURITY": "Security"
   },
   "BILLING_SETTINGS": {
     "TITLE": "Billing",
@@ -390,6 +391,77 @@
     },
     "NO_BILLING_USER": "Your billing account is being configured. Please refresh the page and try again."
   },
+  "SECURITY_SETTINGS": {
+    "TITLE": "Security",
+    "DESCRIPTION": "Manage your account security settings.",
+    "LINK_TEXT": "Learn more about SAML SSO",
+    "SAML": {
+      "TITLE": "SAML SSO",
+      "NOTE": "Configure SAML single sign-on for your account. Users will authenticate through your identity provider instead of using email/password.",
+      "ACS_URL": {
+        "LABEL": "ACS URL",
+        "TOOLTIP": "Assertion Consumer Service URL - Configure this URL in your IdP as the destination for SAML responses"
+      },
+      "SSO_URL": {
+        "LABEL": "SSO URL",
+        "HELP": "The URL where SAML authentication requests will be sent",
+        "PLACEHOLDER": "https://your-idp.com/saml/sso"
+      },
+      "CERTIFICATE": {
+        "LABEL": "Signing certificate in PEM format",
+        "HELP": "The public certificate from your identity provider used to verify SAML responses",
+        "PLACEHOLDER": "-----BEGIN CERTIFICATE-----\nMIIC..."
+      },
+      "FINGERPRINT": {
+        "LABEL": "Fingerprint",
+        "TOOLTIP": "SHA-1 fingerprint of the certificate - Use this to verify the certificate in your IdP configuration"
+      },
+      "COPY_SUCCESS": "Copied to clipboard",
+      "SP_ENTITY_ID": {
+        "LABEL": "SP Entity ID",
+        "HELP": "Unique identifier for this application as a service provider (auto-generated).",
+        "TOOLTIP": "Unique identifier for Chatwoot as the Service Provider - Configure this in your IdP settings"
+      },
+      "IDP_ENTITY_ID": {
+        "LABEL": "Identity Provider Entity ID",
+        "HELP": "Unique identifier for your identity provider (usually found in IdP configuration)",
+        "PLACEHOLDER": "https://your-idp.com/saml"
+      },
+      "UPDATE_BUTTON": "Update SAML Settings",
+      "API": {
+        "SUCCESS": "SAML settings updated successfully",
+        "ERROR": "Failed to update SAML settings",
+        "ERROR_LOADING": "Failed to load SAML settings",
+        "DISABLED": "SAML settings disabled successfully"
+      },
+      "VALIDATION": {
+        "REQUIRED_FIELDS": "SSO URL, Identity Provider Entity ID, and Certificate are required fields",
+        "SSO_URL_ERROR": "Please enter a valid SSO URL",
+        "CERTIFICATE_ERROR": "Certificate is required",
+        "IDP_ENTITY_ID_ERROR": "Identity Provider Entity ID is required"
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "The SAML SSO feature is only available in the Enterprise plans.",
+        "UPGRADE_PROMPT": "Upgrade to an Enterprise plan to access SAML single sign-on and other advanced security features.",
+        "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+      },
+      "PAYWALL": {
+        "TITLE": "Upgrade to enable SAML SSO",
+        "AVAILABLE_ON": "The SAML SSO feature is only available in the Enterprise plans.",
+        "UPGRADE_PROMPT": "Upgrade your plan to get access to SAML single sign-on and other advanced features.",
+        "UPGRADE_NOW": "Upgrade now",
+        "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
+      },
+      "ATTRIBUTE_MAPPING": {
+        "TITLE": "SAML Attribute Setup",
+        "DESCRIPTION": "The following attribute mappings must be configured in your identity provider"
+      },
+      "INFO_SECTION": {
+        "TITLE": "Service Provider Information",
+        "TOOLTIP": "Copy these values and configure them in your Identity Provider to establish the SAML connection"
+      }
+    }
+  },
   "CREATE_ACCOUNT": {
     "NO_ACCOUNT_WARNING": "Uh oh! We could not find any Chatwoot accounts. Please create a new account to continue.",
     "NEW_ACCOUNT": "New Account",
@@ -579,6 +651,92 @@
         },
         "NO_RECORDS_FOUND": "No agent capacity policies found"
       },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create agent capacity policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy created successfully",
+          "ERROR_MESSAGE": "Failed to create agent capacity policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit agent capacity policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_AGENT_DIALOG": {
+          "TITLE": "Add agent",
+          "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "Cancel"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update agent capacity policy"
+        },
+        "AGENT_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Agent added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Agent removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove agent from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Description:",
+          "PLACEHOLDER": "Enter description"
+        },
+        "INBOX_CAPACITY_LIMIT": {
+          "LABEL": "Inbox capacity limits",
+          "ADD_BUTTON": "Add inbox",
+          "FIELD": {
+            "SELECT_INBOX": "Select inbox",
+            "MAX_CONVERSATIONS": "Max conversations",
+            "SET_LIMIT": "Set limit"
+          },
+          "EMPTY_STATE": "No inbox limit set"
+        },
+        "EXCLUSION_RULES": {
+          "LABEL": "Exclusion rules",
+          "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
+          "TAGS": {
+            "LABEL": "Exclude conversations tagged with specific labels",
+            "ADD_TAG": "add tag",
+            "DROPDOWN": {
+              "SEARCH_PLACEHOLDER": "Search and select tags to add"
+            },
+            "EMPTY_STATE": "No tags added to this policy."
+          },
+          "DURATION": {
+            "LABEL": "Exclude conversations older than a specified duration",
+            "PLACEHOLDER": "Set time"
+          }
+        },
+        "USERS": {
+          "LABEL": "Assigned agents",
+          "DESCRIPTION": "Add agents for which this policy will be applicable.",
+          "ADD_BUTTON": "Add agent",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select agents to add",
+            "ADD_BUTTON": "Add"
+          },
+          "EMPTY_STATE": "No agents added",
+          "API": {
+            "SUCCESS_MESSAGE": "Agent successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          }
+        }
+      },
       "DELETE_POLICY": {
         "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
         "ERROR_MESSAGE": "Failed to delete agent capacity policy"

app/javascript/dashboard/i18n/locale/es/campaign.json

@@ -142,7 +142,7 @@
       "NEW_CAMPAIGN": "Crear campaña",
       "EMPTY_STATE": {
         "TITLE": "No WhatsApp campaigns are available",
-        "SUBTITLE": "Launch a WhatsApp campaign to reach your customers directly. Send offers or make announcements with ease. Click 'Create campaign' to get started."
+        "SUBTITLE": "Lanza una campaña de WhatsApp para conectar con tus clientes directamente. Envía ofertas o has anuncios fácilmente. Haz clic en 'Crear campaña' para comenzar."
       },
       "CARD": {
         "STATUS": {
@@ -155,7 +155,7 @@
         }
       },
       "CREATE": {
-        "TITLE": "Create WhatsApp campaign",
+        "TITLE": "Crear campaña de WhatsApp",
         "CANCEL_BUTTON_TEXT": "Cancelar",
         "CREATE_BUTTON_TEXT": "Crear",
         "FORM": {

app/javascript/dashboard/i18n/locale/es/contentTemplates.json

@@ -40,7 +40,7 @@
       "SEND_MESSAGE_LABEL": "Enviar mensaje",
       "FORM_ERROR_MESSAGE": "Por favor, rellene todas las variables antes de enviar",
       "MEDIA_HEADER_LABEL": "{type} Header",
-      "MEDIA_URL_LABEL": "Enter full media URL",
+      "MEDIA_URL_LABEL": "Ingrese la URL completa",
       "MEDIA_URL_PLACEHOLDER": "https://example.com/image.jpg"
     },
     "FORM": {

app/javascript/dashboard/i18n/locale/es/conversation.json

@@ -71,6 +71,17 @@
       "SHOW_LABELS": "Mostrar etiquetas",
       "HIDE_LABELS": "Ocultar etiquetas"
     },
+    "VOICE_CALL": {
+      "INCOMING_CALL": "Incoming call",
+      "OUTGOING_CALL": "Outgoing call",
+      "CALL_IN_PROGRESS": "Call in progress",
+      "NO_ANSWER": "No answer",
+      "MISSED_CALL": "Missed call",
+      "CALL_ENDED": "Call ended",
+      "NOT_ANSWERED_YET": "Not answered yet",
+      "THEY_ANSWERED": "They answered",
+      "YOU_ANSWERED": "You answered"
+    },
     "HEADER": {
       "RESOLVE_ACTION": "Resolver",
       "REOPEN_ACTION": "Reabrir",

app/javascript/dashboard/i18n/locale/es/settings.json

@@ -51,6 +51,13 @@
             "LARGER": "Larger",
             "EXTRA_LARGE": "Extra Large"
           }
+        },
+        "LANGUAGE": {
+          "TITLE": "Preferred Language",
+          "NOTE": "Choose the language you want to use.",
+          "UPDATE_SUCCESS": "Your Language settings have been updated successfully",
+          "UPDATE_ERROR": "There is an error while updating the language settings, please try again",
+          "USE_ACCOUNT_DEFAULT": "Use account default"
         }
       },
       "MESSAGE_SIGNATURE_SECTION": {
@@ -226,7 +233,7 @@
     "APPEARANCE": "Cambiar apariencia",
     "SUPER_ADMIN_CONSOLE": "Consola SuperAdmin",
     "DOCS": "Leer la documentación",
-    "CHANGELOG": "Changelog",
+    "CHANGELOG": "Notas de versión",
     "LOGOUT": "Cerrar sesión"
   },
   "APP_GLOBAL": {
@@ -330,6 +337,7 @@
     "REPORTS_LABEL": "Etiquetas",
     "REPORTS_INBOX": "Bandeja de entrada",
     "REPORTS_TEAM": "Equipo",
+    "AGENT_ASSIGNMENT": "Agent Assignment",
     "SET_AVAILABILITY_TITLE": "Ponte como",
     "SET_YOUR_AVAILABILITY": "Establecer su disponibilidad",
     "SLA": "SLA",
@@ -418,5 +426,255 @@
       "SWITCH_TO_REPLY": "Cambiar a respuesta",
       "TOGGLE_SNOOZE_DROPDOWN": "Cambiar el menú desplegable"
     }
+  },
+  "ASSIGNMENT_POLICY": {
+    "INDEX": {
+      "HEADER": {
+        "TITLE": "Agent assignment",
+        "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
+      },
+      "ASSIGNMENT_POLICY": {
+        "TITLE": "Assignment policy",
+        "DESCRIPTION": "Manage how conversations get assigned in inboxes.",
+        "FEATURES": [
+          "Assign by conversations evenly or by available capacity",
+          "Add fair distribution rules to avoid overloading any agent",
+          "Add inboxes to a policy - one policy per inbox"
+        ]
+      },
+      "AGENT_CAPACITY_POLICY": {
+        "TITLE": "Agent capacity policy",
+        "DESCRIPTION": "Manage workload for agents.",
+        "FEATURES": [
+          "Define maximum conversations per inbox",
+          "Create exceptions based on labels and time",
+          "Add agents to a policy - one policy per agent"
+        ]
+      }
+    },
+    "AGENT_ASSIGNMENT_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Assignment policy",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "ORDER": "Order",
+          "PRIORITY": "Prioridad",
+          "ACTIVE": "Activo",
+          "INACTIVE": "Inactive",
+          "POPOVER": "Added inboxes",
+          "EDIT": "Editar"
+        },
+        "NO_RECORDS_FOUND": "No assignment policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create assignment policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy created successfully",
+          "ERROR_MESSAGE": "Failed to create assignment policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit assignment policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_INBOX_DIALOG": {
+          "TITLE": "Add inbox",
+          "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "Cancelar"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update assignment policy"
+        },
+        "INBOX_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Inbox added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Inbox removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove inbox from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Descripción:",
+          "PLACEHOLDER": "Introducir descripción"
+        },
+        "STATUS": {
+          "LABEL": "Estado:",
+          "PLACEHOLDER": "Seleccionar estado",
+          "ACTIVE": "Policy is active",
+          "INACTIVE": "Policy is inactive"
+        },
+        "ASSIGNMENT_ORDER": {
+          "LABEL": "Assignment order",
+          "ROUND_ROBIN": {
+            "LABEL": "Round robin",
+            "DESCRIPTION": "Assign conversations evenly among agents."
+          },
+          "BALANCED": {
+            "LABEL": "Balanced",
+            "DESCRIPTION": "Assign conversations based on available capacity."
+          }
+        },
+        "ASSIGNMENT_PRIORITY": {
+          "LABEL": "Assignment priority",
+          "EARLIEST_CREATED": {
+            "LABEL": "Earliest created",
+            "DESCRIPTION": "The conversation that was created first gets assigned first."
+          },
+          "LONGEST_WAITING": {
+            "LABEL": "Longest waiting",
+            "DESCRIPTION": "The conversation waiting the longest gets assigned first."
+          }
+        },
+        "FAIR_DISTRIBUTION": {
+          "LABEL": "Fair distribution policy",
+          "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
+          "INPUT_MAX": "Assign max",
+          "DURATION": "Conversations per agent in every"
+        },
+        "INBOXES": {
+          "LABEL": "Added inboxes",
+          "DESCRIPTION": "Add inboxes for which this policy will be applicable.",
+          "ADD_BUTTON": "Add inbox",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select inboxes to add",
+            "ADD_BUTTON": "Añadir"
+          },
+          "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
+          "API": {
+            "SUCCESS_MESSAGE": "Inbox successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Assignment policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete assignment policy"
+      }
+    },
+    "AGENT_CAPACITY_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Agent capacity",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "POPOVER": "Added agents",
+          "EDIT": "Editar"
+        },
+        "NO_RECORDS_FOUND": "No agent capacity policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create agent capacity policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy created successfully",
+          "ERROR_MESSAGE": "Failed to create agent capacity policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit agent capacity policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_AGENT_DIALOG": {
+          "TITLE": "Add agent",
+          "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "Cancelar"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update agent capacity policy"
+        },
+        "AGENT_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Agent added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Agent removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove agent from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Descripción:",
+          "PLACEHOLDER": "Introducir descripción"
+        },
+        "INBOX_CAPACITY_LIMIT": {
+          "LABEL": "Inbox capacity limits",
+          "ADD_BUTTON": "Add inbox",
+          "FIELD": {
+            "SELECT_INBOX": "Select inbox",
+            "MAX_CONVERSATIONS": "Max conversations",
+            "SET_LIMIT": "Set limit"
+          },
+          "EMPTY_STATE": "No inbox limit set"
+        },
+        "EXCLUSION_RULES": {
+          "LABEL": "Exclusion rules",
+          "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
+          "TAGS": {
+            "LABEL": "Exclude conversations tagged with specific labels",
+            "ADD_TAG": "add tag",
+            "DROPDOWN": {
+              "SEARCH_PLACEHOLDER": "Search and select tags to add"
+            },
+            "EMPTY_STATE": "No tags added to this policy."
+          },
+          "DURATION": {
+            "LABEL": "Exclude conversations older than a specified duration",
+            "PLACEHOLDER": "Set time"
+          }
+        },
+        "USERS": {
+          "LABEL": "Assigned agents",
+          "DESCRIPTION": "Add agents for which this policy will be applicable.",
+          "ADD_BUTTON": "Add agent",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select agents to add",
+            "ADD_BUTTON": "Añadir"
+          },
+          "EMPTY_STATE": "No agents added",
+          "API": {
+            "SUCCESS_MESSAGE": "Agent successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete agent capacity policy"
+      }
+    },
+    "DELETE_POLICY": {
+      "TITLE": "Delete policy",
+      "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
+      "CONFIRM_BUTTON_LABEL": "Eliminar",
+      "CANCEL_BUTTON_LABEL": "Cancelar"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/fa/contact.json

@@ -17,7 +17,7 @@
     "IP_ADDRESS": "آدرس آی‌پی",
     "CREATED_AT_LABEL": "ایجاد شده",
     "NEW_MESSAGE": "پیام جدید",
-    "CALL": "Call",
+    "CALL": "تماس",
     "CALL_UNDER_DEVELOPMENT": "Calling is under development",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Choose a voice inbox"

app/javascript/dashboard/i18n/locale/fa/conversation.json

@@ -71,6 +71,17 @@
       "SHOW_LABELS": "مشاهده کردن برچسب‌ها",
       "HIDE_LABELS": "پنهان کردن برچسب‌ها"
     },
+    "VOICE_CALL": {
+      "INCOMING_CALL": "Incoming call",
+      "OUTGOING_CALL": "Outgoing call",
+      "CALL_IN_PROGRESS": "Call in progress",
+      "NO_ANSWER": "No answer",
+      "MISSED_CALL": "Missed call",
+      "CALL_ENDED": "Call ended",
+      "NOT_ANSWERED_YET": "Not answered yet",
+      "THEY_ANSWERED": "They answered",
+      "YOU_ANSWERED": "You answered"
+    },
     "HEADER": {
       "RESOLVE_ACTION": "حل شد",
       "REOPEN_ACTION": "دوباره باز کنید",

app/javascript/dashboard/i18n/locale/fa/settings.json

@@ -51,6 +51,13 @@
             "LARGER": "Larger",
             "EXTRA_LARGE": "Extra Large"
           }
+        },
+        "LANGUAGE": {
+          "TITLE": "Preferred Language",
+          "NOTE": "Choose the language you want to use.",
+          "UPDATE_SUCCESS": "Your Language settings have been updated successfully",
+          "UPDATE_ERROR": "There is an error while updating the language settings, please try again",
+          "USE_ACCOUNT_DEFAULT": "Use account default"
         }
       },
       "MESSAGE_SIGNATURE_SECTION": {
@@ -330,6 +337,7 @@
     "REPORTS_LABEL": "برچسب‌ها",
     "REPORTS_INBOX": "صندوق ورودی",
     "REPORTS_TEAM": "تیم‌",
+    "AGENT_ASSIGNMENT": "Agent Assignment",
     "SET_AVAILABILITY_TITLE": "خود را به عنوان",
     "SET_YOUR_AVAILABILITY": "در دسترس بودن خود را تنظیم کنید",
     "SLA": "SLA",
@@ -418,5 +426,255 @@
       "SWITCH_TO_REPLY": "رفتن به پاسخ",
       "TOGGLE_SNOOZE_DROPDOWN": "تغییر حالت بازکردن تعویق"
     }
+  },
+  "ASSIGNMENT_POLICY": {
+    "INDEX": {
+      "HEADER": {
+        "TITLE": "Agent assignment",
+        "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
+      },
+      "ASSIGNMENT_POLICY": {
+        "TITLE": "Assignment policy",
+        "DESCRIPTION": "Manage how conversations get assigned in inboxes.",
+        "FEATURES": [
+          "Assign by conversations evenly or by available capacity",
+          "Add fair distribution rules to avoid overloading any agent",
+          "Add inboxes to a policy - one policy per inbox"
+        ]
+      },
+      "AGENT_CAPACITY_POLICY": {
+        "TITLE": "Agent capacity policy",
+        "DESCRIPTION": "Manage workload for agents.",
+        "FEATURES": [
+          "Define maximum conversations per inbox",
+          "Create exceptions based on labels and time",
+          "Add agents to a policy - one policy per agent"
+        ]
+      }
+    },
+    "AGENT_ASSIGNMENT_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Assignment policy",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "ORDER": "Order",
+          "PRIORITY": "اولویت",
+          "ACTIVE": "فعال",
+          "INACTIVE": "Inactive",
+          "POPOVER": "Added inboxes",
+          "EDIT": "ویرایش"
+        },
+        "NO_RECORDS_FOUND": "No assignment policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create assignment policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy created successfully",
+          "ERROR_MESSAGE": "Failed to create assignment policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit assignment policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_INBOX_DIALOG": {
+          "TITLE": "Add inbox",
+          "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "انصراف"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update assignment policy"
+        },
+        "INBOX_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Inbox added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Inbox removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove inbox from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "توضیحات:",
+          "PLACEHOLDER": "Enter description"
+        },
+        "STATUS": {
+          "LABEL": "وضعیت:",
+          "PLACEHOLDER": "Select status",
+          "ACTIVE": "Policy is active",
+          "INACTIVE": "Policy is inactive"
+        },
+        "ASSIGNMENT_ORDER": {
+          "LABEL": "Assignment order",
+          "ROUND_ROBIN": {
+            "LABEL": "Round robin",
+            "DESCRIPTION": "Assign conversations evenly among agents."
+          },
+          "BALANCED": {
+            "LABEL": "Balanced",
+            "DESCRIPTION": "Assign conversations based on available capacity."
+          }
+        },
+        "ASSIGNMENT_PRIORITY": {
+          "LABEL": "Assignment priority",
+          "EARLIEST_CREATED": {
+            "LABEL": "Earliest created",
+            "DESCRIPTION": "The conversation that was created first gets assigned first."
+          },
+          "LONGEST_WAITING": {
+            "LABEL": "Longest waiting",
+            "DESCRIPTION": "The conversation waiting the longest gets assigned first."
+          }
+        },
+        "FAIR_DISTRIBUTION": {
+          "LABEL": "Fair distribution policy",
+          "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
+          "INPUT_MAX": "Assign max",
+          "DURATION": "Conversations per agent in every"
+        },
+        "INBOXES": {
+          "LABEL": "Added inboxes",
+          "DESCRIPTION": "Add inboxes for which this policy will be applicable.",
+          "ADD_BUTTON": "Add inbox",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select inboxes to add",
+            "ADD_BUTTON": "افزودن"
+          },
+          "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
+          "API": {
+            "SUCCESS_MESSAGE": "Inbox successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Assignment policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete assignment policy"
+      }
+    },
+    "AGENT_CAPACITY_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Agent capacity",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "POPOVER": "Added agents",
+          "EDIT": "ویرایش"
+        },
+        "NO_RECORDS_FOUND": "No agent capacity policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create agent capacity policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy created successfully",
+          "ERROR_MESSAGE": "Failed to create agent capacity policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit agent capacity policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_AGENT_DIALOG": {
+          "TITLE": "Add agent",
+          "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "انصراف"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update agent capacity policy"
+        },
+        "AGENT_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Agent added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Agent removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove agent from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "توضیحات:",
+          "PLACEHOLDER": "Enter description"
+        },
+        "INBOX_CAPACITY_LIMIT": {
+          "LABEL": "Inbox capacity limits",
+          "ADD_BUTTON": "Add inbox",
+          "FIELD": {
+            "SELECT_INBOX": "Select inbox",
+            "MAX_CONVERSATIONS": "Max conversations",
+            "SET_LIMIT": "Set limit"
+          },
+          "EMPTY_STATE": "No inbox limit set"
+        },
+        "EXCLUSION_RULES": {
+          "LABEL": "Exclusion rules",
+          "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
+          "TAGS": {
+            "LABEL": "Exclude conversations tagged with specific labels",
+            "ADD_TAG": "add tag",
+            "DROPDOWN": {
+              "SEARCH_PLACEHOLDER": "Search and select tags to add"
+            },
+            "EMPTY_STATE": "No tags added to this policy."
+          },
+          "DURATION": {
+            "LABEL": "Exclude conversations older than a specified duration",
+            "PLACEHOLDER": "Set time"
+          }
+        },
+        "USERS": {
+          "LABEL": "Assigned agents",
+          "DESCRIPTION": "Add agents for which this policy will be applicable.",
+          "ADD_BUTTON": "Add agent",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select agents to add",
+            "ADD_BUTTON": "افزودن"
+          },
+          "EMPTY_STATE": "No agents added",
+          "API": {
+            "SUCCESS_MESSAGE": "Agent successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete agent capacity policy"
+      }
+    },
+    "DELETE_POLICY": {
+      "TITLE": "Delete policy",
+      "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
+      "CONFIRM_BUTTON_LABEL": "حذف",
+      "CANCEL_BUTTON_LABEL": "انصراف"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/fi/conversation.json

@@ -71,6 +71,17 @@
       "SHOW_LABELS": "Show labels",
       "HIDE_LABELS": "Hide labels"
     },
+    "VOICE_CALL": {
+      "INCOMING_CALL": "Incoming call",
+      "OUTGOING_CALL": "Outgoing call",
+      "CALL_IN_PROGRESS": "Call in progress",
+      "NO_ANSWER": "No answer",
+      "MISSED_CALL": "Missed call",
+      "CALL_ENDED": "Call ended",
+      "NOT_ANSWERED_YET": "Not answered yet",
+      "THEY_ANSWERED": "They answered",
+      "YOU_ANSWERED": "You answered"
+    },
     "HEADER": {
       "RESOLVE_ACTION": "Ratkaise",
       "REOPEN_ACTION": "Uudelleenavaa",

app/javascript/dashboard/i18n/locale/fi/settings.json

@@ -51,6 +51,13 @@
             "LARGER": "Larger",
             "EXTRA_LARGE": "Extra Large"
           }
+        },
+        "LANGUAGE": {
+          "TITLE": "Preferred Language",
+          "NOTE": "Choose the language you want to use.",
+          "UPDATE_SUCCESS": "Your Language settings have been updated successfully",
+          "UPDATE_ERROR": "There is an error while updating the language settings, please try again",
+          "USE_ACCOUNT_DEFAULT": "Use account default"
         }
       },
       "MESSAGE_SIGNATURE_SECTION": {
@@ -330,6 +337,7 @@
     "REPORTS_LABEL": "Tunnisteet",
     "REPORTS_INBOX": "Inbox",
     "REPORTS_TEAM": "Team",
+    "AGENT_ASSIGNMENT": "Agent Assignment",
     "SET_AVAILABILITY_TITLE": "Set yourself as",
     "SET_YOUR_AVAILABILITY": "Set your availability",
     "SLA": "SLA",
@@ -418,5 +426,255 @@
       "SWITCH_TO_REPLY": "Switch to Reply",
       "TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown"
     }
+  },
+  "ASSIGNMENT_POLICY": {
+    "INDEX": {
+      "HEADER": {
+        "TITLE": "Agent assignment",
+        "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
+      },
+      "ASSIGNMENT_POLICY": {
+        "TITLE": "Assignment policy",
+        "DESCRIPTION": "Manage how conversations get assigned in inboxes.",
+        "FEATURES": [
+          "Assign by conversations evenly or by available capacity",
+          "Add fair distribution rules to avoid overloading any agent",
+          "Add inboxes to a policy - one policy per inbox"
+        ]
+      },
+      "AGENT_CAPACITY_POLICY": {
+        "TITLE": "Agent capacity policy",
+        "DESCRIPTION": "Manage workload for agents.",
+        "FEATURES": [
+          "Define maximum conversations per inbox",
+          "Create exceptions based on labels and time",
+          "Add agents to a policy - one policy per agent"
+        ]
+      }
+    },
+    "AGENT_ASSIGNMENT_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Assignment policy",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "ORDER": "Order",
+          "PRIORITY": "Priority",
+          "ACTIVE": "Active",
+          "INACTIVE": "Inactive",
+          "POPOVER": "Added inboxes",
+          "EDIT": "Muokkaa"
+        },
+        "NO_RECORDS_FOUND": "No assignment policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create assignment policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy created successfully",
+          "ERROR_MESSAGE": "Failed to create assignment policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit assignment policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_INBOX_DIALOG": {
+          "TITLE": "Add inbox",
+          "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "Peruuta"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update assignment policy"
+        },
+        "INBOX_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Inbox added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Inbox removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove inbox from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Kuvaus:",
+          "PLACEHOLDER": "Enter description"
+        },
+        "STATUS": {
+          "LABEL": "Tila:",
+          "PLACEHOLDER": "Select status",
+          "ACTIVE": "Policy is active",
+          "INACTIVE": "Policy is inactive"
+        },
+        "ASSIGNMENT_ORDER": {
+          "LABEL": "Assignment order",
+          "ROUND_ROBIN": {
+            "LABEL": "Round robin",
+            "DESCRIPTION": "Assign conversations evenly among agents."
+          },
+          "BALANCED": {
+            "LABEL": "Balanced",
+            "DESCRIPTION": "Assign conversations based on available capacity."
+          }
+        },
+        "ASSIGNMENT_PRIORITY": {
+          "LABEL": "Assignment priority",
+          "EARLIEST_CREATED": {
+            "LABEL": "Earliest created",
+            "DESCRIPTION": "The conversation that was created first gets assigned first."
+          },
+          "LONGEST_WAITING": {
+            "LABEL": "Longest waiting",
+            "DESCRIPTION": "The conversation waiting the longest gets assigned first."
+          }
+        },
+        "FAIR_DISTRIBUTION": {
+          "LABEL": "Fair distribution policy",
+          "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
+          "INPUT_MAX": "Assign max",
+          "DURATION": "Conversations per agent in every"
+        },
+        "INBOXES": {
+          "LABEL": "Added inboxes",
+          "DESCRIPTION": "Add inboxes for which this policy will be applicable.",
+          "ADD_BUTTON": "Add inbox",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select inboxes to add",
+            "ADD_BUTTON": "Add"
+          },
+          "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
+          "API": {
+            "SUCCESS_MESSAGE": "Inbox successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Assignment policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete assignment policy"
+      }
+    },
+    "AGENT_CAPACITY_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Agent capacity",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "POPOVER": "Added agents",
+          "EDIT": "Muokkaa"
+        },
+        "NO_RECORDS_FOUND": "No agent capacity policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create agent capacity policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy created successfully",
+          "ERROR_MESSAGE": "Failed to create agent capacity policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit agent capacity policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_AGENT_DIALOG": {
+          "TITLE": "Add agent",
+          "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "Peruuta"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update agent capacity policy"
+        },
+        "AGENT_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Agent added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Agent removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove agent from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Kuvaus:",
+          "PLACEHOLDER": "Enter description"
+        },
+        "INBOX_CAPACITY_LIMIT": {
+          "LABEL": "Inbox capacity limits",
+          "ADD_BUTTON": "Add inbox",
+          "FIELD": {
+            "SELECT_INBOX": "Select inbox",
+            "MAX_CONVERSATIONS": "Max conversations",
+            "SET_LIMIT": "Set limit"
+          },
+          "EMPTY_STATE": "No inbox limit set"
+        },
+        "EXCLUSION_RULES": {
+          "LABEL": "Exclusion rules",
+          "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
+          "TAGS": {
+            "LABEL": "Exclude conversations tagged with specific labels",
+            "ADD_TAG": "add tag",
+            "DROPDOWN": {
+              "SEARCH_PLACEHOLDER": "Search and select tags to add"
+            },
+            "EMPTY_STATE": "No tags added to this policy."
+          },
+          "DURATION": {
+            "LABEL": "Exclude conversations older than a specified duration",
+            "PLACEHOLDER": "Set time"
+          }
+        },
+        "USERS": {
+          "LABEL": "Assigned agents",
+          "DESCRIPTION": "Add agents for which this policy will be applicable.",
+          "ADD_BUTTON": "Add agent",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select agents to add",
+            "ADD_BUTTON": "Add"
+          },
+          "EMPTY_STATE": "No agents added",
+          "API": {
+            "SUCCESS_MESSAGE": "Agent successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete agent capacity policy"
+      }
+    },
+    "DELETE_POLICY": {
+      "TITLE": "Delete policy",
+      "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
+      "CONFIRM_BUTTON_LABEL": "Poista",
+      "CANCEL_BUTTON_LABEL": "Peruuta"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/fr/auditLogs.json

@@ -71,7 +71,7 @@
       "EDIT": "{agentName} updated the account configuration (#{id})"
     },
     "CONVERSATION": {
-      "DELETE": "{agentName} deleted conversation #{id}"
+      "DELETE": "{agentName} a supprimé la conversation #{id}"
     }
   }
 }

app/javascript/dashboard/i18n/locale/fr/automation.json

@@ -131,7 +131,7 @@
       "CONVERSATION_CREATED": "Conversation créée",
       "CONVERSATION_UPDATED": "Conversation mise à jour",
       "MESSAGE_CREATED": "Message créé",
-      "CONVERSATION_RESOLVED": "Conversation Resolved",
+      "CONVERSATION_RESOLVED": "Conversation terminée",
       "CONVERSATION_OPENED": "Conversation ouverte"
     },
     "ACTIONS": {
@@ -153,8 +153,8 @@
       "OPEN_CONVERSATION": "Ouvrir la conversation"
     },
     "MESSAGE_TYPES": {
-      "INCOMING": "Incoming Message",
-      "OUTGOING": "Outgoing Message"
+      "INCOMING": "Boite de réception",
+      "OUTGOING": "Message envoyé"
     },
     "PRIORITY_TYPES": {
       "NONE": "Aucun",

app/javascript/dashboard/i18n/locale/fr/campaign.json

@@ -138,11 +138,11 @@
       }
     },
     "WHATSAPP": {
-      "HEADER_TITLE": "WhatsApp campaigns",
+      "HEADER_TITLE": "Campagnes WhatsApp",
       "NEW_CAMPAIGN": "Create campaign",
       "EMPTY_STATE": {
-        "TITLE": "No WhatsApp campaigns are available",
-        "SUBTITLE": "Launch a WhatsApp campaign to reach your customers directly. Send offers or make announcements with ease. Click 'Create campaign' to get started."
+        "TITLE": "Aucune campagne WhatsApp n’est disponible",
+        "SUBTITLE": "Lancez une campagne WhatsApp pour toucher directement vos clients. Envoyez des offres ou faites des annonces en toute simplicité. Cliquez sur “Créer une campagne” pour commencer."
       },
       "CARD": {
         "STATUS": {
@@ -155,7 +155,7 @@
         }
       },
       "CREATE": {
-        "TITLE": "Create WhatsApp campaign",
+        "TITLE": "Créer une campagne WhatsApp",
         "CANCEL_BUTTON_TEXT": "Annuler",
         "CREATE_BUTTON_TEXT": "Créer",
         "FORM": {
@@ -170,15 +170,15 @@
             "ERROR": "La boîte de réception est requise"
           },
           "TEMPLATE": {
-            "LABEL": "WhatsApp Template",
-            "PLACEHOLDER": "Select a template",
-            "INFO": "Select a template to use for this campaign.",
-            "ERROR": "Template is required",
+            "LABEL": "Modèle WhatsApp",
+            "PLACEHOLDER": "Sélectionner un modèle",
+            "INFO": "Sélectionnez un modèle pour cette campagne.",
+            "ERROR": "Un modèle est requis",
             "PREVIEW_TITLE": "Traiter {templateName}",
             "LANGUAGE": "Langue",
             "CATEGORY": "Catégorie",
             "VARIABLES_LABEL": "Variables",
-            "VARIABLE_PLACEHOLDER": "Enter value for {variable}"
+            "VARIABLE_PLACEHOLDER": "Entrez une valeur pour {variable}"
           },
           "AUDIENCE": {
             "LABEL": "Audience",
@@ -195,7 +195,7 @@
             "CANCEL": "Annuler"
           },
           "API": {
-            "SUCCESS_MESSAGE": "WhatsApp campaign created successfully",
+            "SUCCESS_MESSAGE": "Campagne WhatsApp créée avec succès",
             "ERROR_MESSAGE": "Une erreur est survenue, veuillez réessayer."
           }
         }

app/javascript/dashboard/i18n/locale/fr/components.json

@@ -51,6 +51,6 @@
     "PLACEHOLDER": "Entrez la durée"
   },
   "CHANNEL_SELECTOR": {
-    "COMING_SOON": "Coming Soon!"
+    "COMING_SOON": "Bientôt disponible !"
   }
 }

app/javascript/dashboard/i18n/locale/fr/contact.json

@@ -17,10 +17,10 @@
     "IP_ADDRESS": "Adresse IP",
     "CREATED_AT_LABEL": "Créé",
     "NEW_MESSAGE": "Nouveau message",
-    "CALL": "Call",
-    "CALL_UNDER_DEVELOPMENT": "Calling is under development",
+    "CALL": "Appel",
+    "CALL_UNDER_DEVELOPMENT": "Appel en cours de développement",
     "VOICE_INBOX_PICKER": {
-      "TITLE": "Choose a voice inbox"
+      "TITLE": "Choisir une boîte de réception vocale"
     },
     "CONVERSATIONS": {
       "NO_RECORDS_FOUND": "Il n'y a aucune conversation précédente associée à ce contact.",
@@ -290,7 +290,7 @@
     "HEADER": {
       "TITLE": "Contacts",
       "SEARCH_TITLE": "Search contacts",
-      "ACTIVE_TITLE": "Active contacts",
+      "ACTIVE_TITLE": "Contacts actifs",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Message",
       "SEND_MESSAGE": "Envoyer un message",
@@ -465,8 +465,8 @@
         }
       },
       "DELETE_CONTACT": {
-        "MESSAGE": "This action is permanent and irreversible.",
-        "BUTTON": "Delete now"
+        "MESSAGE": "Cette action est permanente et irréversible.",
+        "BUTTON": "Supprimer maintenant"
       }
     },
     "DETAILS": {
@@ -476,7 +476,7 @@
       "DELETE_CONTACT": "Supprimer le contact",
       "DELETE_DIALOG": {
         "TITLE": "Confirmer la suppression",
-        "DESCRIPTION": "Are you sure you want to delete this contact?",
+        "DESCRIPTION": "Êtes-vous sûr de vouloir supprimer ce contact ?",
         "CONFIRM": "Oui, supprimer",
         "API": {
           "SUCCESS_MESSAGE": "Contact supprimé avec succès",
@@ -566,7 +566,7 @@
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Aucun contact ne correspond à votre recherche 🔍",
       "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
-      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
+      "ACTIVE_EMPTY_STATE_TITLE": "Aucun contact n'est actif pour le moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {

app/javascript/dashboard/i18n/locale/fr/contentTemplates.json

@@ -1,33 +1,33 @@
 {
   "CONTENT_TEMPLATES": {
     "MODAL": {
-      "TITLE": "Twilio Templates",
-      "SUBTITLE": "Select the Twilio template you want to send",
-      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+      "TITLE": "Modèles Twilio",
+      "SUBTITLE": "Sélectionnez le modèle Twilio que vous souhaitez envoyer",
+      "TEMPLATE_SELECTED_SUBTITLE": "Configurer le modèle : {templateName}"
     },
     "PICKER": {
       "SEARCH_PLACEHOLDER": "Rechercher des modèles",
       "NO_TEMPLATES_FOUND": "Aucun modèle trouvé pour",
       "NO_CONTENT": "No content",
-      "HEADER": "Header",
-      "BODY": "Body",
-      "FOOTER": "Footer",
-      "BUTTONS": "Buttons",
+      "HEADER": "En-tête",
+      "BODY": "Corps",
+      "FOOTER": "Pied de page",
+      "BUTTONS": "Boutons",
       "CATEGORY": "Catégorie",
-      "MEDIA_CONTENT": "Media Content",
-      "MEDIA_CONTENT_FALLBACK": "media content",
-      "NO_TEMPLATES_AVAILABLE": "No Twilio templates available. Click refresh to sync templates from Twilio.",
-      "REFRESH_BUTTON": "Refresh templates",
-      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "MEDIA_CONTENT": "Contenu média",
+      "MEDIA_CONTENT_FALLBACK": "contenu multimédia",
+      "NO_TEMPLATES_AVAILABLE": "Aucun modèle Twilio disponible. Cliquez sur Actualiser pour synchroniser les modèles de Twilio.",
+      "REFRESH_BUTTON": "Rafraîchir les modèles",
+      "REFRESH_SUCCESS": "Mise à jour des modèles. La mise à jour peut prendre quelques minutes.",
+      "REFRESH_ERROR": "Échec de la mise à jour des modèles. Veuillez réessayer.",
       "LABELS": {
         "LANGUAGE": "Langue",
         "TEMPLATE_BODY": "Corps du modèle",
         "CATEGORY": "Catégorie"
       },
       "TYPES": {
-        "MEDIA": "Media",
-        "QUICK_REPLY": "Quick Reply",
+        "MEDIA": "Média",
+        "QUICK_REPLY": "Réponse rapide",
         "TEXT": "Texte"
       }
     },
@@ -39,8 +39,8 @@
       "GO_BACK_LABEL": "Retour",
       "SEND_MESSAGE_LABEL": "Envoyer un message",
       "FORM_ERROR_MESSAGE": "Veuillez remplir toutes les variables avant d'envoyer",
-      "MEDIA_HEADER_LABEL": "{type} Header",
-      "MEDIA_URL_LABEL": "Enter full media URL",
+      "MEDIA_HEADER_LABEL": "En-tête {type}",
+      "MEDIA_URL_LABEL": "Saisissez l'URL complète du média",
       "MEDIA_URL_PLACEHOLDER": "https://example.com/image.jpg"
     },
     "FORM": {

app/javascript/dashboard/i18n/locale/fr/conversation.json

@@ -35,11 +35,11 @@
     "API_HOURS_WINDOW": "Vous ne pouvez répondre à cette conversation que dans un délai de {hours} heures",
     "NOT_ASSIGNED_TO_YOU": "Cette conversation ne vous est pas assignée. Voulez-vous vous assigner cette conversation ?",
     "ASSIGN_TO_ME": "M’assigner la conversation",
-    "BOT_HANDOFF_MESSAGE": "You are responding to a conversation which is currently handled by an assistant or a bot.",
-    "BOT_HANDOFF_ACTION": "Mark open and assign to you",
-    "BOT_HANDOFF_REOPEN_ACTION": "Mark conversation open",
-    "BOT_HANDOFF_SUCCESS": "Conversation has been handed over to you",
-    "BOT_HANDOFF_ERROR": "Failed to take over the conversation. Please try again.",
+    "BOT_HANDOFF_MESSAGE": "Vous répondez à une conversation actuellement gérée par un assistant ou un bot.",
+    "BOT_HANDOFF_ACTION": "Ouvrir et m’attribuer",
+    "BOT_HANDOFF_REOPEN_ACTION": "Marquer la conversation comme ouverte",
+    "BOT_HANDOFF_SUCCESS": "La conversation vous a été attribuée",
+    "BOT_HANDOFF_ERROR": "Impossible de reprendre la conversation. Veuillez réessayer.",
     "TWILIO_WHATSAPP_CAN_REPLY": "Vous pouvez seulement répondre à cette conversation en utilisant un modèle de message en raison de",
     "TWILIO_WHATSAPP_24_HOURS_WINDOW": "Restriction de fenêtre de message de 24 heures",
     "OLD_INSTAGRAM_INBOX_REPLY_BANNER": "Ce compte Instagram a été migré vers la nouvelle boîte de réception du canal Instagram. Tous les nouveaux messages y apparaîtront. Vous ne pourrez plus envoyer de messages depuis cette conversation.",
@@ -71,11 +71,22 @@
       "SHOW_LABELS": "Afficher les étiquettes",
       "HIDE_LABELS": "Masquer les étiquettes"
     },
+    "VOICE_CALL": {
+      "INCOMING_CALL": "Appel entrant",
+      "OUTGOING_CALL": "Appel sortant",
+      "CALL_IN_PROGRESS": "Appel en cours",
+      "NO_ANSWER": "Pas de réponse",
+      "MISSED_CALL": "Appel manqué",
+      "CALL_ENDED": "Appel terminé",
+      "NOT_ANSWERED_YET": "Pas encore répondu",
+      "THEY_ANSWERED": "Il a répondu",
+      "YOU_ANSWERED": "Vous avez répondu"
+    },
     "HEADER": {
       "RESOLVE_ACTION": "Résoudre",
       "REOPEN_ACTION": "Ré-ouvrir",
       "OPEN_ACTION": "Ouvert",
-      "MORE_ACTIONS": "More actions",
+      "MORE_ACTIONS": "Plus d'actions",
       "OPEN": "Plus",
       "CLOSE": "Fermer",
       "DETAILS": "détails",
@@ -128,8 +139,8 @@
       }
     },
     "DELETE_CONVERSATION": {
-      "TITLE": "Delete conversation #{conversationId}",
-      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "TITLE": "Supprimer la conversation #{conversationId}",
+      "DESCRIPTION": "Êtes-vous sûr de vouloir supprimer cette conversation ?",
       "CONFIRM": "Supprimer"
     },
     "CARD_CONTEXT_MENU": {
@@ -148,10 +159,10 @@
       "ASSIGN_LABEL": "Assigner une étiquette",
       "AGENTS_LOADING": "Chargement des agents...",
       "ASSIGN_TEAM": "Assigner une équipe",
-      "DELETE": "Delete conversation",
-      "OPEN_IN_NEW_TAB": "Open in new tab",
-      "COPY_LINK": "Copy conversation link",
-      "COPY_LINK_SUCCESS": "Conversation link copied to clipboard",
+      "DELETE": "Supprimer la conversation",
+      "OPEN_IN_NEW_TAB": "Ouvrir dans un nouvel onglet",
+      "COPY_LINK": "Copier le lien de la conversation",
+      "COPY_LINK_SUCCESS": "Le lien de conversation a été copié dans le presse-papiers",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assignée à \"{agentName}\"",
@@ -226,8 +237,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Étiquette attribuée avec succès",
     "ASSIGN_LABEL_FAILED": "Échec de l'attribution de l'étiquette",
     "CHANGE_TEAM": "L'équipe de conversation a été modifiée",
-    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
-    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation supprimée avec succès",
+    "FAIL_DELETE_CONVERSATION": "Impossible de supprimer la conversation ! Veuillez réessayer",
     "FILE_SIZE_LIMIT": "Le fichier dépasse la limite de {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} pour les pièces jointes",
     "MESSAGE_ERROR": "Impossible d'envoyer ce message, veuillez réessayer plus tard",
     "SENT_BY": "Envoyé par:",

app/javascript/dashboard/i18n/locale/fr/settings.json

@@ -51,6 +51,13 @@
             "LARGER": "Larger",
             "EXTRA_LARGE": "Extra Large"
           }
+        },
+        "LANGUAGE": {
+          "TITLE": "Preferred Language",
+          "NOTE": "Choose the language you want to use.",
+          "UPDATE_SUCCESS": "Your Language settings have been updated successfully",
+          "UPDATE_ERROR": "There is an error while updating the language settings, please try again",
+          "USE_ACCOUNT_DEFAULT": "Use account default"
         }
       },
       "MESSAGE_SIGNATURE_SECTION": {
@@ -330,6 +337,7 @@
     "REPORTS_LABEL": "Étiquettes",
     "REPORTS_INBOX": "Boîte de réception",
     "REPORTS_TEAM": "Équipes",
+    "AGENT_ASSIGNMENT": "Agent Assignment",
     "SET_AVAILABILITY_TITLE": "Se définir comme",
     "SET_YOUR_AVAILABILITY": "Définissez votre disponibilité",
     "SLA": "SLA",
@@ -418,5 +426,255 @@
       "SWITCH_TO_REPLY": "Basculer vers la réponse",
       "TOGGLE_SNOOZE_DROPDOWN": "Activer/désactiver la liste déroulante de répétition"
     }
+  },
+  "ASSIGNMENT_POLICY": {
+    "INDEX": {
+      "HEADER": {
+        "TITLE": "Agent assignment",
+        "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
+      },
+      "ASSIGNMENT_POLICY": {
+        "TITLE": "Assignment policy",
+        "DESCRIPTION": "Manage how conversations get assigned in inboxes.",
+        "FEATURES": [
+          "Assign by conversations evenly or by available capacity",
+          "Add fair distribution rules to avoid overloading any agent",
+          "Add inboxes to a policy - one policy per inbox"
+        ]
+      },
+      "AGENT_CAPACITY_POLICY": {
+        "TITLE": "Agent capacity policy",
+        "DESCRIPTION": "Manage workload for agents.",
+        "FEATURES": [
+          "Define maximum conversations per inbox",
+          "Create exceptions based on labels and time",
+          "Add agents to a policy - one policy per agent"
+        ]
+      }
+    },
+    "AGENT_ASSIGNMENT_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Assignment policy",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "ORDER": "Order",
+          "PRIORITY": "Priorité",
+          "ACTIVE": "Actif",
+          "INACTIVE": "Inactive",
+          "POPOVER": "Added inboxes",
+          "EDIT": "Modifier"
+        },
+        "NO_RECORDS_FOUND": "No assignment policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create assignment policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy created successfully",
+          "ERROR_MESSAGE": "Failed to create assignment policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit assignment policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_INBOX_DIALOG": {
+          "TITLE": "Add inbox",
+          "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "Annuler"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update assignment policy"
+        },
+        "INBOX_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Inbox added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Inbox removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove inbox from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Description:",
+          "PLACEHOLDER": "Enter description"
+        },
+        "STATUS": {
+          "LABEL": "État:",
+          "PLACEHOLDER": "Select status",
+          "ACTIVE": "Policy is active",
+          "INACTIVE": "Policy is inactive"
+        },
+        "ASSIGNMENT_ORDER": {
+          "LABEL": "Assignment order",
+          "ROUND_ROBIN": {
+            "LABEL": "Round robin",
+            "DESCRIPTION": "Assign conversations evenly among agents."
+          },
+          "BALANCED": {
+            "LABEL": "Balanced",
+            "DESCRIPTION": "Assign conversations based on available capacity."
+          }
+        },
+        "ASSIGNMENT_PRIORITY": {
+          "LABEL": "Assignment priority",
+          "EARLIEST_CREATED": {
+            "LABEL": "Earliest created",
+            "DESCRIPTION": "The conversation that was created first gets assigned first."
+          },
+          "LONGEST_WAITING": {
+            "LABEL": "Longest waiting",
+            "DESCRIPTION": "The conversation waiting the longest gets assigned first."
+          }
+        },
+        "FAIR_DISTRIBUTION": {
+          "LABEL": "Fair distribution policy",
+          "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
+          "INPUT_MAX": "Assign max",
+          "DURATION": "Conversations per agent in every"
+        },
+        "INBOXES": {
+          "LABEL": "Added inboxes",
+          "DESCRIPTION": "Add inboxes for which this policy will be applicable.",
+          "ADD_BUTTON": "Add inbox",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select inboxes to add",
+            "ADD_BUTTON": "Ajouter"
+          },
+          "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
+          "API": {
+            "SUCCESS_MESSAGE": "Inbox successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Assignment policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete assignment policy"
+      }
+    },
+    "AGENT_CAPACITY_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Agent capacity",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "POPOVER": "Added agents",
+          "EDIT": "Modifier"
+        },
+        "NO_RECORDS_FOUND": "No agent capacity policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create agent capacity policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy created successfully",
+          "ERROR_MESSAGE": "Failed to create agent capacity policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit agent capacity policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_AGENT_DIALOG": {
+          "TITLE": "Add agent",
+          "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "Annuler"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update agent capacity policy"
+        },
+        "AGENT_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Agent added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Agent removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove agent from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Description:",
+          "PLACEHOLDER": "Enter description"
+        },
+        "INBOX_CAPACITY_LIMIT": {
+          "LABEL": "Inbox capacity limits",
+          "ADD_BUTTON": "Add inbox",
+          "FIELD": {
+            "SELECT_INBOX": "Select inbox",
+            "MAX_CONVERSATIONS": "Max conversations",
+            "SET_LIMIT": "Set limit"
+          },
+          "EMPTY_STATE": "No inbox limit set"
+        },
+        "EXCLUSION_RULES": {
+          "LABEL": "Exclusion rules",
+          "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
+          "TAGS": {
+            "LABEL": "Exclude conversations tagged with specific labels",
+            "ADD_TAG": "add tag",
+            "DROPDOWN": {
+              "SEARCH_PLACEHOLDER": "Search and select tags to add"
+            },
+            "EMPTY_STATE": "No tags added to this policy."
+          },
+          "DURATION": {
+            "LABEL": "Exclude conversations older than a specified duration",
+            "PLACEHOLDER": "Set time"
+          }
+        },
+        "USERS": {
+          "LABEL": "Assigned agents",
+          "DESCRIPTION": "Add agents for which this policy will be applicable.",
+          "ADD_BUTTON": "Add agent",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select agents to add",
+            "ADD_BUTTON": "Ajouter"
+          },
+          "EMPTY_STATE": "No agents added",
+          "API": {
+            "SUCCESS_MESSAGE": "Agent successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete agent capacity policy"
+      }
+    },
+    "DELETE_POLICY": {
+      "TITLE": "Delete policy",
+      "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
+      "CONFIRM_BUTTON_LABEL": "Supprimer",
+      "CANCEL_BUTTON_LABEL": "Annuler"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/he/conversation.json

@@ -71,6 +71,17 @@
       "SHOW_LABELS": "הצג תויות",
       "HIDE_LABELS": "הסתר תוויות"
     },
+    "VOICE_CALL": {
+      "INCOMING_CALL": "Incoming call",
+      "OUTGOING_CALL": "Outgoing call",
+      "CALL_IN_PROGRESS": "Call in progress",
+      "NO_ANSWER": "No answer",
+      "MISSED_CALL": "Missed call",
+      "CALL_ENDED": "Call ended",
+      "NOT_ANSWERED_YET": "Not answered yet",
+      "THEY_ANSWERED": "They answered",
+      "YOU_ANSWERED": "You answered"
+    },
     "HEADER": {
       "RESOLVE_ACTION": "פתרון",
       "REOPEN_ACTION": "פתח מחדש",

app/javascript/dashboard/i18n/locale/he/settings.json

@@ -51,6 +51,13 @@
             "LARGER": "Larger",
             "EXTRA_LARGE": "Extra Large"
           }
+        },
+        "LANGUAGE": {
+          "TITLE": "Preferred Language",
+          "NOTE": "Choose the language you want to use.",
+          "UPDATE_SUCCESS": "Your Language settings have been updated successfully",
+          "UPDATE_ERROR": "There is an error while updating the language settings, please try again",
+          "USE_ACCOUNT_DEFAULT": "Use account default"
         }
       },
       "MESSAGE_SIGNATURE_SECTION": {
@@ -330,6 +337,7 @@
     "REPORTS_LABEL": "תוויות",
     "REPORTS_INBOX": "תיבת הדואר הנכנס",
     "REPORTS_TEAM": "צוות",
+    "AGENT_ASSIGNMENT": "Agent Assignment",
     "SET_AVAILABILITY_TITLE": "הגדר את עצמך בתור",
     "SET_YOUR_AVAILABILITY": "הגדר את הזמינות שלך",
     "SLA": "SLA",
@@ -418,5 +426,255 @@
       "SWITCH_TO_REPLY": "עבור לתשובה",
       "TOGGLE_SNOOZE_DROPDOWN": "החלפת תפריט נודניק"
     }
+  },
+  "ASSIGNMENT_POLICY": {
+    "INDEX": {
+      "HEADER": {
+        "TITLE": "Agent assignment",
+        "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
+      },
+      "ASSIGNMENT_POLICY": {
+        "TITLE": "Assignment policy",
+        "DESCRIPTION": "Manage how conversations get assigned in inboxes.",
+        "FEATURES": [
+          "Assign by conversations evenly or by available capacity",
+          "Add fair distribution rules to avoid overloading any agent",
+          "Add inboxes to a policy - one policy per inbox"
+        ]
+      },
+      "AGENT_CAPACITY_POLICY": {
+        "TITLE": "Agent capacity policy",
+        "DESCRIPTION": "Manage workload for agents.",
+        "FEATURES": [
+          "Define maximum conversations per inbox",
+          "Create exceptions based on labels and time",
+          "Add agents to a policy - one policy per agent"
+        ]
+      }
+    },
+    "AGENT_ASSIGNMENT_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Assignment policy",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "ORDER": "Order",
+          "PRIORITY": "Priority",
+          "ACTIVE": "פעיל",
+          "INACTIVE": "Inactive",
+          "POPOVER": "Added inboxes",
+          "EDIT": "ערוך"
+        },
+        "NO_RECORDS_FOUND": "No assignment policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create assignment policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy created successfully",
+          "ERROR_MESSAGE": "Failed to create assignment policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit assignment policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_INBOX_DIALOG": {
+          "TITLE": "Add inbox",
+          "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "ביטול"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update assignment policy"
+        },
+        "INBOX_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Inbox added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Inbox removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove inbox from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "תיאור:",
+          "PLACEHOLDER": "Enter description"
+        },
+        "STATUS": {
+          "LABEL": "מצב:",
+          "PLACEHOLDER": "Select status",
+          "ACTIVE": "Policy is active",
+          "INACTIVE": "Policy is inactive"
+        },
+        "ASSIGNMENT_ORDER": {
+          "LABEL": "Assignment order",
+          "ROUND_ROBIN": {
+            "LABEL": "Round robin",
+            "DESCRIPTION": "Assign conversations evenly among agents."
+          },
+          "BALANCED": {
+            "LABEL": "Balanced",
+            "DESCRIPTION": "Assign conversations based on available capacity."
+          }
+        },
+        "ASSIGNMENT_PRIORITY": {
+          "LABEL": "Assignment priority",
+          "EARLIEST_CREATED": {
+            "LABEL": "Earliest created",
+            "DESCRIPTION": "The conversation that was created first gets assigned first."
+          },
+          "LONGEST_WAITING": {
+            "LABEL": "Longest waiting",
+            "DESCRIPTION": "The conversation waiting the longest gets assigned first."
+          }
+        },
+        "FAIR_DISTRIBUTION": {
+          "LABEL": "Fair distribution policy",
+          "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
+          "INPUT_MAX": "Assign max",
+          "DURATION": "Conversations per agent in every"
+        },
+        "INBOXES": {
+          "LABEL": "Added inboxes",
+          "DESCRIPTION": "Add inboxes for which this policy will be applicable.",
+          "ADD_BUTTON": "Add inbox",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select inboxes to add",
+            "ADD_BUTTON": "הוסף"
+          },
+          "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
+          "API": {
+            "SUCCESS_MESSAGE": "Inbox successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Assignment policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete assignment policy"
+      }
+    },
+    "AGENT_CAPACITY_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Agent capacity",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "POPOVER": "Added agents",
+          "EDIT": "ערוך"
+        },
+        "NO_RECORDS_FOUND": "No agent capacity policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create agent capacity policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy created successfully",
+          "ERROR_MESSAGE": "Failed to create agent capacity policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit agent capacity policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_AGENT_DIALOG": {
+          "TITLE": "Add agent",
+          "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "ביטול"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update agent capacity policy"
+        },
+        "AGENT_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Agent added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Agent removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove agent from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "תיאור:",
+          "PLACEHOLDER": "Enter description"
+        },
+        "INBOX_CAPACITY_LIMIT": {
+          "LABEL": "Inbox capacity limits",
+          "ADD_BUTTON": "Add inbox",
+          "FIELD": {
+            "SELECT_INBOX": "Select inbox",
+            "MAX_CONVERSATIONS": "Max conversations",
+            "SET_LIMIT": "Set limit"
+          },
+          "EMPTY_STATE": "No inbox limit set"
+        },
+        "EXCLUSION_RULES": {
+          "LABEL": "Exclusion rules",
+          "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
+          "TAGS": {
+            "LABEL": "Exclude conversations tagged with specific labels",
+            "ADD_TAG": "add tag",
+            "DROPDOWN": {
+              "SEARCH_PLACEHOLDER": "Search and select tags to add"
+            },
+            "EMPTY_STATE": "No tags added to this policy."
+          },
+          "DURATION": {
+            "LABEL": "Exclude conversations older than a specified duration",
+            "PLACEHOLDER": "Set time"
+          }
+        },
+        "USERS": {
+          "LABEL": "Assigned agents",
+          "DESCRIPTION": "Add agents for which this policy will be applicable.",
+          "ADD_BUTTON": "Add agent",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select agents to add",
+            "ADD_BUTTON": "הוסף"
+          },
+          "EMPTY_STATE": "No agents added",
+          "API": {
+            "SUCCESS_MESSAGE": "Agent successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete agent capacity policy"
+      }
+    },
+    "DELETE_POLICY": {
+      "TITLE": "Delete policy",
+      "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
+      "CONFIRM_BUTTON_LABEL": "מחק",
+      "CANCEL_BUTTON_LABEL": "ביטול"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/hi/conversation.json

@@ -71,6 +71,17 @@
       "SHOW_LABELS": "Show labels",
       "HIDE_LABELS": "Hide labels"
     },
+    "VOICE_CALL": {
+      "INCOMING_CALL": "Incoming call",
+      "OUTGOING_CALL": "Outgoing call",
+      "CALL_IN_PROGRESS": "Call in progress",
+      "NO_ANSWER": "No answer",
+      "MISSED_CALL": "Missed call",
+      "CALL_ENDED": "Call ended",
+      "NOT_ANSWERED_YET": "Not answered yet",
+      "THEY_ANSWERED": "They answered",
+      "YOU_ANSWERED": "You answered"
+    },
     "HEADER": {
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",

app/javascript/dashboard/i18n/locale/hi/settings.json

@@ -51,6 +51,13 @@
             "LARGER": "Larger",
             "EXTRA_LARGE": "Extra Large"
           }
+        },
+        "LANGUAGE": {
+          "TITLE": "Preferred Language",
+          "NOTE": "Choose the language you want to use.",
+          "UPDATE_SUCCESS": "Your Language settings have been updated successfully",
+          "UPDATE_ERROR": "There is an error while updating the language settings, please try again",
+          "USE_ACCOUNT_DEFAULT": "Use account default"
         }
       },
       "MESSAGE_SIGNATURE_SECTION": {
@@ -330,6 +337,7 @@
     "REPORTS_LABEL": "Labels",
     "REPORTS_INBOX": "Inbox",
     "REPORTS_TEAM": "Team",
+    "AGENT_ASSIGNMENT": "Agent Assignment",
     "SET_AVAILABILITY_TITLE": "Set yourself as",
     "SET_YOUR_AVAILABILITY": "Set your availability",
     "SLA": "SLA",
@@ -418,5 +426,255 @@
       "SWITCH_TO_REPLY": "Switch to Reply",
       "TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown"
     }
+  },
+  "ASSIGNMENT_POLICY": {
+    "INDEX": {
+      "HEADER": {
+        "TITLE": "Agent assignment",
+        "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
+      },
+      "ASSIGNMENT_POLICY": {
+        "TITLE": "Assignment policy",
+        "DESCRIPTION": "Manage how conversations get assigned in inboxes.",
+        "FEATURES": [
+          "Assign by conversations evenly or by available capacity",
+          "Add fair distribution rules to avoid overloading any agent",
+          "Add inboxes to a policy - one policy per inbox"
+        ]
+      },
+      "AGENT_CAPACITY_POLICY": {
+        "TITLE": "Agent capacity policy",
+        "DESCRIPTION": "Manage workload for agents.",
+        "FEATURES": [
+          "Define maximum conversations per inbox",
+          "Create exceptions based on labels and time",
+          "Add agents to a policy - one policy per agent"
+        ]
+      }
+    },
+    "AGENT_ASSIGNMENT_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Assignment policy",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "ORDER": "Order",
+          "PRIORITY": "Priority",
+          "ACTIVE": "Active",
+          "INACTIVE": "Inactive",
+          "POPOVER": "Added inboxes",
+          "EDIT": "Edit"
+        },
+        "NO_RECORDS_FOUND": "No assignment policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create assignment policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy created successfully",
+          "ERROR_MESSAGE": "Failed to create assignment policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit assignment policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_INBOX_DIALOG": {
+          "TITLE": "Add inbox",
+          "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "Cancel"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update assignment policy"
+        },
+        "INBOX_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Inbox added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Inbox removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove inbox from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Description:",
+          "PLACEHOLDER": "Enter description"
+        },
+        "STATUS": {
+          "LABEL": "Status:",
+          "PLACEHOLDER": "Select status",
+          "ACTIVE": "Policy is active",
+          "INACTIVE": "Policy is inactive"
+        },
+        "ASSIGNMENT_ORDER": {
+          "LABEL": "Assignment order",
+          "ROUND_ROBIN": {
+            "LABEL": "Round robin",
+            "DESCRIPTION": "Assign conversations evenly among agents."
+          },
+          "BALANCED": {
+            "LABEL": "Balanced",
+            "DESCRIPTION": "Assign conversations based on available capacity."
+          }
+        },
+        "ASSIGNMENT_PRIORITY": {
+          "LABEL": "Assignment priority",
+          "EARLIEST_CREATED": {
+            "LABEL": "Earliest created",
+            "DESCRIPTION": "The conversation that was created first gets assigned first."
+          },
+          "LONGEST_WAITING": {
+            "LABEL": "Longest waiting",
+            "DESCRIPTION": "The conversation waiting the longest gets assigned first."
+          }
+        },
+        "FAIR_DISTRIBUTION": {
+          "LABEL": "Fair distribution policy",
+          "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
+          "INPUT_MAX": "Assign max",
+          "DURATION": "Conversations per agent in every"
+        },
+        "INBOXES": {
+          "LABEL": "Added inboxes",
+          "DESCRIPTION": "Add inboxes for which this policy will be applicable.",
+          "ADD_BUTTON": "Add inbox",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select inboxes to add",
+            "ADD_BUTTON": "Add"
+          },
+          "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
+          "API": {
+            "SUCCESS_MESSAGE": "Inbox successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Assignment policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete assignment policy"
+      }
+    },
+    "AGENT_CAPACITY_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Agent capacity",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "POPOVER": "Added agents",
+          "EDIT": "Edit"
+        },
+        "NO_RECORDS_FOUND": "No agent capacity policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create agent capacity policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy created successfully",
+          "ERROR_MESSAGE": "Failed to create agent capacity policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit agent capacity policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_AGENT_DIALOG": {
+          "TITLE": "Add agent",
+          "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "Cancel"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update agent capacity policy"
+        },
+        "AGENT_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Agent added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Agent removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove agent from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Description:",
+          "PLACEHOLDER": "Enter description"
+        },
+        "INBOX_CAPACITY_LIMIT": {
+          "LABEL": "Inbox capacity limits",
+          "ADD_BUTTON": "Add inbox",
+          "FIELD": {
+            "SELECT_INBOX": "Select inbox",
+            "MAX_CONVERSATIONS": "Max conversations",
+            "SET_LIMIT": "Set limit"
+          },
+          "EMPTY_STATE": "No inbox limit set"
+        },
+        "EXCLUSION_RULES": {
+          "LABEL": "Exclusion rules",
+          "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
+          "TAGS": {
+            "LABEL": "Exclude conversations tagged with specific labels",
+            "ADD_TAG": "add tag",
+            "DROPDOWN": {
+              "SEARCH_PLACEHOLDER": "Search and select tags to add"
+            },
+            "EMPTY_STATE": "No tags added to this policy."
+          },
+          "DURATION": {
+            "LABEL": "Exclude conversations older than a specified duration",
+            "PLACEHOLDER": "Set time"
+          }
+        },
+        "USERS": {
+          "LABEL": "Assigned agents",
+          "DESCRIPTION": "Add agents for which this policy will be applicable.",
+          "ADD_BUTTON": "Add agent",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select agents to add",
+            "ADD_BUTTON": "Add"
+          },
+          "EMPTY_STATE": "No agents added",
+          "API": {
+            "SUCCESS_MESSAGE": "Agent successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete agent capacity policy"
+      }
+    },
+    "DELETE_POLICY": {
+      "TITLE": "Delete policy",
+      "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
+      "CONFIRM_BUTTON_LABEL": "Delete",
+      "CANCEL_BUTTON_LABEL": "Cancel"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/hr/conversation.json

@@ -71,6 +71,17 @@
       "SHOW_LABELS": "Show labels",
       "HIDE_LABELS": "Hide labels"
     },
+    "VOICE_CALL": {
+      "INCOMING_CALL": "Incoming call",
+      "OUTGOING_CALL": "Outgoing call",
+      "CALL_IN_PROGRESS": "Call in progress",
+      "NO_ANSWER": "No answer",
+      "MISSED_CALL": "Missed call",
+      "CALL_ENDED": "Call ended",
+      "NOT_ANSWERED_YET": "Not answered yet",
+      "THEY_ANSWERED": "They answered",
+      "YOU_ANSWERED": "You answered"
+    },
     "HEADER": {
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",

app/javascript/dashboard/i18n/locale/hr/settings.json

@@ -51,6 +51,13 @@
             "LARGER": "Larger",
             "EXTRA_LARGE": "Extra Large"
           }
+        },
+        "LANGUAGE": {
+          "TITLE": "Preferred Language",
+          "NOTE": "Choose the language you want to use.",
+          "UPDATE_SUCCESS": "Your Language settings have been updated successfully",
+          "UPDATE_ERROR": "There is an error while updating the language settings, please try again",
+          "USE_ACCOUNT_DEFAULT": "Use account default"
         }
       },
       "MESSAGE_SIGNATURE_SECTION": {
@@ -330,6 +337,7 @@
     "REPORTS_LABEL": "Labels",
     "REPORTS_INBOX": "Inbox",
     "REPORTS_TEAM": "Tim",
+    "AGENT_ASSIGNMENT": "Agent Assignment",
     "SET_AVAILABILITY_TITLE": "Postavi sebe kao",
     "SET_YOUR_AVAILABILITY": "Set your availability",
     "SLA": "SLA",
@@ -418,5 +426,255 @@
       "SWITCH_TO_REPLY": "Switch to Reply",
       "TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown"
     }
+  },
+  "ASSIGNMENT_POLICY": {
+    "INDEX": {
+      "HEADER": {
+        "TITLE": "Agent assignment",
+        "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
+      },
+      "ASSIGNMENT_POLICY": {
+        "TITLE": "Assignment policy",
+        "DESCRIPTION": "Manage how conversations get assigned in inboxes.",
+        "FEATURES": [
+          "Assign by conversations evenly or by available capacity",
+          "Add fair distribution rules to avoid overloading any agent",
+          "Add inboxes to a policy - one policy per inbox"
+        ]
+      },
+      "AGENT_CAPACITY_POLICY": {
+        "TITLE": "Agent capacity policy",
+        "DESCRIPTION": "Manage workload for agents.",
+        "FEATURES": [
+          "Define maximum conversations per inbox",
+          "Create exceptions based on labels and time",
+          "Add agents to a policy - one policy per agent"
+        ]
+      }
+    },
+    "AGENT_ASSIGNMENT_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Assignment policy",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "ORDER": "Order",
+          "PRIORITY": "Prioritet",
+          "ACTIVE": "Active",
+          "INACTIVE": "Inactive",
+          "POPOVER": "Added inboxes",
+          "EDIT": "Uredi"
+        },
+        "NO_RECORDS_FOUND": "No assignment policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create assignment policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy created successfully",
+          "ERROR_MESSAGE": "Failed to create assignment policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit assignment policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_INBOX_DIALOG": {
+          "TITLE": "Add inbox",
+          "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "Odustani"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update assignment policy"
+        },
+        "INBOX_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Inbox added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Inbox removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove inbox from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Description:",
+          "PLACEHOLDER": "Enter description"
+        },
+        "STATUS": {
+          "LABEL": "Status:",
+          "PLACEHOLDER": "Select status",
+          "ACTIVE": "Policy is active",
+          "INACTIVE": "Policy is inactive"
+        },
+        "ASSIGNMENT_ORDER": {
+          "LABEL": "Assignment order",
+          "ROUND_ROBIN": {
+            "LABEL": "Round robin",
+            "DESCRIPTION": "Assign conversations evenly among agents."
+          },
+          "BALANCED": {
+            "LABEL": "Balanced",
+            "DESCRIPTION": "Assign conversations based on available capacity."
+          }
+        },
+        "ASSIGNMENT_PRIORITY": {
+          "LABEL": "Assignment priority",
+          "EARLIEST_CREATED": {
+            "LABEL": "Earliest created",
+            "DESCRIPTION": "The conversation that was created first gets assigned first."
+          },
+          "LONGEST_WAITING": {
+            "LABEL": "Longest waiting",
+            "DESCRIPTION": "The conversation waiting the longest gets assigned first."
+          }
+        },
+        "FAIR_DISTRIBUTION": {
+          "LABEL": "Fair distribution policy",
+          "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
+          "INPUT_MAX": "Assign max",
+          "DURATION": "Conversations per agent in every"
+        },
+        "INBOXES": {
+          "LABEL": "Added inboxes",
+          "DESCRIPTION": "Add inboxes for which this policy will be applicable.",
+          "ADD_BUTTON": "Add inbox",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select inboxes to add",
+            "ADD_BUTTON": "Add"
+          },
+          "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
+          "API": {
+            "SUCCESS_MESSAGE": "Inbox successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Assignment policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete assignment policy"
+      }
+    },
+    "AGENT_CAPACITY_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Agent capacity",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "POPOVER": "Added agents",
+          "EDIT": "Uredi"
+        },
+        "NO_RECORDS_FOUND": "No agent capacity policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create agent capacity policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy created successfully",
+          "ERROR_MESSAGE": "Failed to create agent capacity policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit agent capacity policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_AGENT_DIALOG": {
+          "TITLE": "Add agent",
+          "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "Odustani"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update agent capacity policy"
+        },
+        "AGENT_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Agent added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Agent removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove agent from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Description:",
+          "PLACEHOLDER": "Enter description"
+        },
+        "INBOX_CAPACITY_LIMIT": {
+          "LABEL": "Inbox capacity limits",
+          "ADD_BUTTON": "Add inbox",
+          "FIELD": {
+            "SELECT_INBOX": "Select inbox",
+            "MAX_CONVERSATIONS": "Max conversations",
+            "SET_LIMIT": "Set limit"
+          },
+          "EMPTY_STATE": "No inbox limit set"
+        },
+        "EXCLUSION_RULES": {
+          "LABEL": "Exclusion rules",
+          "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
+          "TAGS": {
+            "LABEL": "Exclude conversations tagged with specific labels",
+            "ADD_TAG": "add tag",
+            "DROPDOWN": {
+              "SEARCH_PLACEHOLDER": "Search and select tags to add"
+            },
+            "EMPTY_STATE": "No tags added to this policy."
+          },
+          "DURATION": {
+            "LABEL": "Exclude conversations older than a specified duration",
+            "PLACEHOLDER": "Set time"
+          }
+        },
+        "USERS": {
+          "LABEL": "Assigned agents",
+          "DESCRIPTION": "Add agents for which this policy will be applicable.",
+          "ADD_BUTTON": "Add agent",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select agents to add",
+            "ADD_BUTTON": "Add"
+          },
+          "EMPTY_STATE": "No agents added",
+          "API": {
+            "SUCCESS_MESSAGE": "Agent successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete agent capacity policy"
+      }
+    },
+    "DELETE_POLICY": {
+      "TITLE": "Delete policy",
+      "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
+      "CONFIRM_BUTTON_LABEL": "Izbriši",
+      "CANCEL_BUTTON_LABEL": "Odustani"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/hu/conversation.json

@@ -71,6 +71,17 @@
       "SHOW_LABELS": "Cimkék mutatása",
       "HIDE_LABELS": "Cimkék elrejtése"
     },
+    "VOICE_CALL": {
+      "INCOMING_CALL": "Incoming call",
+      "OUTGOING_CALL": "Outgoing call",
+      "CALL_IN_PROGRESS": "Call in progress",
+      "NO_ANSWER": "No answer",
+      "MISSED_CALL": "Missed call",
+      "CALL_ENDED": "Call ended",
+      "NOT_ANSWERED_YET": "Not answered yet",
+      "THEY_ANSWERED": "They answered",
+      "YOU_ANSWERED": "You answered"
+    },
     "HEADER": {
       "RESOLVE_ACTION": "Megoldva",
       "REOPEN_ACTION": "Újranyitás",

app/javascript/dashboard/i18n/locale/hu/settings.json

@@ -51,6 +51,13 @@
             "LARGER": "Larger",
             "EXTRA_LARGE": "Extra Large"
           }
+        },
+        "LANGUAGE": {
+          "TITLE": "Preferred Language",
+          "NOTE": "Choose the language you want to use.",
+          "UPDATE_SUCCESS": "Your Language settings have been updated successfully",
+          "UPDATE_ERROR": "There is an error while updating the language settings, please try again",
+          "USE_ACCOUNT_DEFAULT": "Use account default"
         }
       },
       "MESSAGE_SIGNATURE_SECTION": {
@@ -330,6 +337,7 @@
     "REPORTS_LABEL": "Cimkék",
     "REPORTS_INBOX": "Fiók",
     "REPORTS_TEAM": "Csapat",
+    "AGENT_ASSIGNMENT": "Agent Assignment",
     "SET_AVAILABILITY_TITLE": "Ugrás a Beszélgetések Irányítópultjához",
     "SET_YOUR_AVAILABILITY": "Elérhetőség beállítása",
     "SLA": "SLA",
@@ -418,5 +426,255 @@
       "SWITCH_TO_REPLY": "Válts a válasz fülre",
       "TOGGLE_SNOOZE_DROPDOWN": "Alvómód bekapcsolása a legördülő menüben"
     }
+  },
+  "ASSIGNMENT_POLICY": {
+    "INDEX": {
+      "HEADER": {
+        "TITLE": "Agent assignment",
+        "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
+      },
+      "ASSIGNMENT_POLICY": {
+        "TITLE": "Assignment policy",
+        "DESCRIPTION": "Manage how conversations get assigned in inboxes.",
+        "FEATURES": [
+          "Assign by conversations evenly or by available capacity",
+          "Add fair distribution rules to avoid overloading any agent",
+          "Add inboxes to a policy - one policy per inbox"
+        ]
+      },
+      "AGENT_CAPACITY_POLICY": {
+        "TITLE": "Agent capacity policy",
+        "DESCRIPTION": "Manage workload for agents.",
+        "FEATURES": [
+          "Define maximum conversations per inbox",
+          "Create exceptions based on labels and time",
+          "Add agents to a policy - one policy per agent"
+        ]
+      }
+    },
+    "AGENT_ASSIGNMENT_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Assignment policy",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "ORDER": "Order",
+          "PRIORITY": "Prioritás",
+          "ACTIVE": "Aktív",
+          "INACTIVE": "Inactive",
+          "POPOVER": "Added inboxes",
+          "EDIT": "Szerkesztés"
+        },
+        "NO_RECORDS_FOUND": "No assignment policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create assignment policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy created successfully",
+          "ERROR_MESSAGE": "Failed to create assignment policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit assignment policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_INBOX_DIALOG": {
+          "TITLE": "Add inbox",
+          "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "Mégse"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update assignment policy"
+        },
+        "INBOX_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Inbox added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Inbox removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove inbox from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Leírás:",
+          "PLACEHOLDER": "Enter description"
+        },
+        "STATUS": {
+          "LABEL": "Státusz:",
+          "PLACEHOLDER": "Select status",
+          "ACTIVE": "Policy is active",
+          "INACTIVE": "Policy is inactive"
+        },
+        "ASSIGNMENT_ORDER": {
+          "LABEL": "Assignment order",
+          "ROUND_ROBIN": {
+            "LABEL": "Round robin",
+            "DESCRIPTION": "Assign conversations evenly among agents."
+          },
+          "BALANCED": {
+            "LABEL": "Balanced",
+            "DESCRIPTION": "Assign conversations based on available capacity."
+          }
+        },
+        "ASSIGNMENT_PRIORITY": {
+          "LABEL": "Assignment priority",
+          "EARLIEST_CREATED": {
+            "LABEL": "Earliest created",
+            "DESCRIPTION": "The conversation that was created first gets assigned first."
+          },
+          "LONGEST_WAITING": {
+            "LABEL": "Longest waiting",
+            "DESCRIPTION": "The conversation waiting the longest gets assigned first."
+          }
+        },
+        "FAIR_DISTRIBUTION": {
+          "LABEL": "Fair distribution policy",
+          "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
+          "INPUT_MAX": "Assign max",
+          "DURATION": "Conversations per agent in every"
+        },
+        "INBOXES": {
+          "LABEL": "Added inboxes",
+          "DESCRIPTION": "Add inboxes for which this policy will be applicable.",
+          "ADD_BUTTON": "Add inbox",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select inboxes to add",
+            "ADD_BUTTON": "Hozzáadás"
+          },
+          "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
+          "API": {
+            "SUCCESS_MESSAGE": "Inbox successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Assignment policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete assignment policy"
+      }
+    },
+    "AGENT_CAPACITY_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Agent capacity",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "POPOVER": "Added agents",
+          "EDIT": "Szerkesztés"
+        },
+        "NO_RECORDS_FOUND": "No agent capacity policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create agent capacity policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy created successfully",
+          "ERROR_MESSAGE": "Failed to create agent capacity policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit agent capacity policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_AGENT_DIALOG": {
+          "TITLE": "Add agent",
+          "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "Mégse"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update agent capacity policy"
+        },
+        "AGENT_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Agent added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Agent removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove agent from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Leírás:",
+          "PLACEHOLDER": "Enter description"
+        },
+        "INBOX_CAPACITY_LIMIT": {
+          "LABEL": "Inbox capacity limits",
+          "ADD_BUTTON": "Add inbox",
+          "FIELD": {
+            "SELECT_INBOX": "Select inbox",
+            "MAX_CONVERSATIONS": "Max conversations",
+            "SET_LIMIT": "Set limit"
+          },
+          "EMPTY_STATE": "No inbox limit set"
+        },
+        "EXCLUSION_RULES": {
+          "LABEL": "Exclusion rules",
+          "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
+          "TAGS": {
+            "LABEL": "Exclude conversations tagged with specific labels",
+            "ADD_TAG": "add tag",
+            "DROPDOWN": {
+              "SEARCH_PLACEHOLDER": "Search and select tags to add"
+            },
+            "EMPTY_STATE": "No tags added to this policy."
+          },
+          "DURATION": {
+            "LABEL": "Exclude conversations older than a specified duration",
+            "PLACEHOLDER": "Set time"
+          }
+        },
+        "USERS": {
+          "LABEL": "Assigned agents",
+          "DESCRIPTION": "Add agents for which this policy will be applicable.",
+          "ADD_BUTTON": "Add agent",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select agents to add",
+            "ADD_BUTTON": "Hozzáadás"
+          },
+          "EMPTY_STATE": "No agents added",
+          "API": {
+            "SUCCESS_MESSAGE": "Agent successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete agent capacity policy"
+      }
+    },
+    "DELETE_POLICY": {
+      "TITLE": "Delete policy",
+      "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
+      "CONFIRM_BUTTON_LABEL": "Törlés",
+      "CANCEL_BUTTON_LABEL": "Mégse"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/hy/conversation.json

@@ -71,6 +71,17 @@
       "SHOW_LABELS": "Show labels",
       "HIDE_LABELS": "Hide labels"
     },
+    "VOICE_CALL": {
+      "INCOMING_CALL": "Incoming call",
+      "OUTGOING_CALL": "Outgoing call",
+      "CALL_IN_PROGRESS": "Call in progress",
+      "NO_ANSWER": "No answer",
+      "MISSED_CALL": "Missed call",
+      "CALL_ENDED": "Call ended",
+      "NOT_ANSWERED_YET": "Not answered yet",
+      "THEY_ANSWERED": "They answered",
+      "YOU_ANSWERED": "You answered"
+    },
     "HEADER": {
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",

app/javascript/dashboard/i18n/locale/hy/settings.json

@@ -51,6 +51,13 @@
             "LARGER": "Larger",
             "EXTRA_LARGE": "Extra Large"
           }
+        },
+        "LANGUAGE": {
+          "TITLE": "Preferred Language",
+          "NOTE": "Choose the language you want to use.",
+          "UPDATE_SUCCESS": "Your Language settings have been updated successfully",
+          "UPDATE_ERROR": "There is an error while updating the language settings, please try again",
+          "USE_ACCOUNT_DEFAULT": "Use account default"
         }
       },
       "MESSAGE_SIGNATURE_SECTION": {
@@ -330,6 +337,7 @@
     "REPORTS_LABEL": "Labels",
     "REPORTS_INBOX": "Inbox",
     "REPORTS_TEAM": "Team",
+    "AGENT_ASSIGNMENT": "Agent Assignment",
     "SET_AVAILABILITY_TITLE": "Set yourself as",
     "SET_YOUR_AVAILABILITY": "Set your availability",
     "SLA": "SLA",
@@ -418,5 +426,255 @@
       "SWITCH_TO_REPLY": "Switch to Reply",
       "TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown"
     }
+  },
+  "ASSIGNMENT_POLICY": {
+    "INDEX": {
+      "HEADER": {
+        "TITLE": "Agent assignment",
+        "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
+      },
+      "ASSIGNMENT_POLICY": {
+        "TITLE": "Assignment policy",
+        "DESCRIPTION": "Manage how conversations get assigned in inboxes.",
+        "FEATURES": [
+          "Assign by conversations evenly or by available capacity",
+          "Add fair distribution rules to avoid overloading any agent",
+          "Add inboxes to a policy - one policy per inbox"
+        ]
+      },
+      "AGENT_CAPACITY_POLICY": {
+        "TITLE": "Agent capacity policy",
+        "DESCRIPTION": "Manage workload for agents.",
+        "FEATURES": [
+          "Define maximum conversations per inbox",
+          "Create exceptions based on labels and time",
+          "Add agents to a policy - one policy per agent"
+        ]
+      }
+    },
+    "AGENT_ASSIGNMENT_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Assignment policy",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "ORDER": "Order",
+          "PRIORITY": "Priority",
+          "ACTIVE": "Active",
+          "INACTIVE": "Inactive",
+          "POPOVER": "Added inboxes",
+          "EDIT": "Edit"
+        },
+        "NO_RECORDS_FOUND": "No assignment policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create assignment policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy created successfully",
+          "ERROR_MESSAGE": "Failed to create assignment policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit assignment policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_INBOX_DIALOG": {
+          "TITLE": "Add inbox",
+          "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "Cancel"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update assignment policy"
+        },
+        "INBOX_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Inbox added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Inbox removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove inbox from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Description:",
+          "PLACEHOLDER": "Enter description"
+        },
+        "STATUS": {
+          "LABEL": "Status:",
+          "PLACEHOLDER": "Select status",
+          "ACTIVE": "Policy is active",
+          "INACTIVE": "Policy is inactive"
+        },
+        "ASSIGNMENT_ORDER": {
+          "LABEL": "Assignment order",
+          "ROUND_ROBIN": {
+            "LABEL": "Round robin",
+            "DESCRIPTION": "Assign conversations evenly among agents."
+          },
+          "BALANCED": {
+            "LABEL": "Balanced",
+            "DESCRIPTION": "Assign conversations based on available capacity."
+          }
+        },
+        "ASSIGNMENT_PRIORITY": {
+          "LABEL": "Assignment priority",
+          "EARLIEST_CREATED": {
+            "LABEL": "Earliest created",
+            "DESCRIPTION": "The conversation that was created first gets assigned first."
+          },
+          "LONGEST_WAITING": {
+            "LABEL": "Longest waiting",
+            "DESCRIPTION": "The conversation waiting the longest gets assigned first."
+          }
+        },
+        "FAIR_DISTRIBUTION": {
+          "LABEL": "Fair distribution policy",
+          "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
+          "INPUT_MAX": "Assign max",
+          "DURATION": "Conversations per agent in every"
+        },
+        "INBOXES": {
+          "LABEL": "Added inboxes",
+          "DESCRIPTION": "Add inboxes for which this policy will be applicable.",
+          "ADD_BUTTON": "Add inbox",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select inboxes to add",
+            "ADD_BUTTON": "Add"
+          },
+          "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
+          "API": {
+            "SUCCESS_MESSAGE": "Inbox successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Assignment policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete assignment policy"
+      }
+    },
+    "AGENT_CAPACITY_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Agent capacity",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "POPOVER": "Added agents",
+          "EDIT": "Edit"
+        },
+        "NO_RECORDS_FOUND": "No agent capacity policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create agent capacity policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy created successfully",
+          "ERROR_MESSAGE": "Failed to create agent capacity policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit agent capacity policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_AGENT_DIALOG": {
+          "TITLE": "Add agent",
+          "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "Cancel"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update agent capacity policy"
+        },
+        "AGENT_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Agent added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Agent removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove agent from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Description:",
+          "PLACEHOLDER": "Enter description"
+        },
+        "INBOX_CAPACITY_LIMIT": {
+          "LABEL": "Inbox capacity limits",
+          "ADD_BUTTON": "Add inbox",
+          "FIELD": {
+            "SELECT_INBOX": "Select inbox",
+            "MAX_CONVERSATIONS": "Max conversations",
+            "SET_LIMIT": "Set limit"
+          },
+          "EMPTY_STATE": "No inbox limit set"
+        },
+        "EXCLUSION_RULES": {
+          "LABEL": "Exclusion rules",
+          "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
+          "TAGS": {
+            "LABEL": "Exclude conversations tagged with specific labels",
+            "ADD_TAG": "add tag",
+            "DROPDOWN": {
+              "SEARCH_PLACEHOLDER": "Search and select tags to add"
+            },
+            "EMPTY_STATE": "No tags added to this policy."
+          },
+          "DURATION": {
+            "LABEL": "Exclude conversations older than a specified duration",
+            "PLACEHOLDER": "Set time"
+          }
+        },
+        "USERS": {
+          "LABEL": "Assigned agents",
+          "DESCRIPTION": "Add agents for which this policy will be applicable.",
+          "ADD_BUTTON": "Add agent",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select agents to add",
+            "ADD_BUTTON": "Add"
+          },
+          "EMPTY_STATE": "No agents added",
+          "API": {
+            "SUCCESS_MESSAGE": "Agent successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete agent capacity policy"
+      }
+    },
+    "DELETE_POLICY": {
+      "TITLE": "Delete policy",
+      "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
+      "CONFIRM_BUTTON_LABEL": "Delete",
+      "CANCEL_BUTTON_LABEL": "Cancel"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/id/conversation.json

@@ -71,6 +71,17 @@
       "SHOW_LABELS": "Tampilkan label",
       "HIDE_LABELS": "Sembunyikan label"
     },
+    "VOICE_CALL": {
+      "INCOMING_CALL": "Incoming call",
+      "OUTGOING_CALL": "Outgoing call",
+      "CALL_IN_PROGRESS": "Call in progress",
+      "NO_ANSWER": "No answer",
+      "MISSED_CALL": "Missed call",
+      "CALL_ENDED": "Call ended",
+      "NOT_ANSWERED_YET": "Not answered yet",
+      "THEY_ANSWERED": "They answered",
+      "YOU_ANSWERED": "You answered"
+    },
     "HEADER": {
       "RESOLVE_ACTION": "Menyelesaikan",
       "REOPEN_ACTION": "Buka Kembali",

app/javascript/dashboard/i18n/locale/id/settings.json

@@ -51,6 +51,13 @@
             "LARGER": "Larger",
             "EXTRA_LARGE": "Extra Large"
           }
+        },
+        "LANGUAGE": {
+          "TITLE": "Preferred Language",
+          "NOTE": "Choose the language you want to use.",
+          "UPDATE_SUCCESS": "Your Language settings have been updated successfully",
+          "UPDATE_ERROR": "There is an error while updating the language settings, please try again",
+          "USE_ACCOUNT_DEFAULT": "Use account default"
         }
       },
       "MESSAGE_SIGNATURE_SECTION": {
@@ -330,6 +337,7 @@
     "REPORTS_LABEL": "Label",
     "REPORTS_INBOX": "Kotak Masuk",
     "REPORTS_TEAM": "Tim",
+    "AGENT_ASSIGNMENT": "Agent Assignment",
     "SET_AVAILABILITY_TITLE": "Atur diri anda sebagai",
     "SET_YOUR_AVAILABILITY": "Atur ketersediaan Anda",
     "SLA": "SLA",
@@ -418,5 +426,255 @@
       "SWITCH_TO_REPLY": "Beralih ke Balasan",
       "TOGGLE_SNOOZE_DROPDOWN": "Buka/Tutup dropdown penundaan"
     }
+  },
+  "ASSIGNMENT_POLICY": {
+    "INDEX": {
+      "HEADER": {
+        "TITLE": "Agent assignment",
+        "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
+      },
+      "ASSIGNMENT_POLICY": {
+        "TITLE": "Assignment policy",
+        "DESCRIPTION": "Manage how conversations get assigned in inboxes.",
+        "FEATURES": [
+          "Assign by conversations evenly or by available capacity",
+          "Add fair distribution rules to avoid overloading any agent",
+          "Add inboxes to a policy - one policy per inbox"
+        ]
+      },
+      "AGENT_CAPACITY_POLICY": {
+        "TITLE": "Agent capacity policy",
+        "DESCRIPTION": "Manage workload for agents.",
+        "FEATURES": [
+          "Define maximum conversations per inbox",
+          "Create exceptions based on labels and time",
+          "Add agents to a policy - one policy per agent"
+        ]
+      }
+    },
+    "AGENT_ASSIGNMENT_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Assignment policy",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "ORDER": "Order",
+          "PRIORITY": "Prioritas",
+          "ACTIVE": "Aktif",
+          "INACTIVE": "Inactive",
+          "POPOVER": "Added inboxes",
+          "EDIT": "Edit"
+        },
+        "NO_RECORDS_FOUND": "No assignment policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create assignment policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy created successfully",
+          "ERROR_MESSAGE": "Failed to create assignment policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit assignment policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_INBOX_DIALOG": {
+          "TITLE": "Add inbox",
+          "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "Batalkan"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update assignment policy"
+        },
+        "INBOX_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Inbox added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Inbox removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove inbox from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Deskripsi:",
+          "PLACEHOLDER": "Enter description"
+        },
+        "STATUS": {
+          "LABEL": "Status:",
+          "PLACEHOLDER": "Select status",
+          "ACTIVE": "Policy is active",
+          "INACTIVE": "Policy is inactive"
+        },
+        "ASSIGNMENT_ORDER": {
+          "LABEL": "Assignment order",
+          "ROUND_ROBIN": {
+            "LABEL": "Round robin",
+            "DESCRIPTION": "Assign conversations evenly among agents."
+          },
+          "BALANCED": {
+            "LABEL": "Balanced",
+            "DESCRIPTION": "Assign conversations based on available capacity."
+          }
+        },
+        "ASSIGNMENT_PRIORITY": {
+          "LABEL": "Assignment priority",
+          "EARLIEST_CREATED": {
+            "LABEL": "Earliest created",
+            "DESCRIPTION": "The conversation that was created first gets assigned first."
+          },
+          "LONGEST_WAITING": {
+            "LABEL": "Longest waiting",
+            "DESCRIPTION": "The conversation waiting the longest gets assigned first."
+          }
+        },
+        "FAIR_DISTRIBUTION": {
+          "LABEL": "Fair distribution policy",
+          "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
+          "INPUT_MAX": "Assign max",
+          "DURATION": "Conversations per agent in every"
+        },
+        "INBOXES": {
+          "LABEL": "Added inboxes",
+          "DESCRIPTION": "Add inboxes for which this policy will be applicable.",
+          "ADD_BUTTON": "Add inbox",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select inboxes to add",
+            "ADD_BUTTON": "Tambahkan"
+          },
+          "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
+          "API": {
+            "SUCCESS_MESSAGE": "Inbox successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Assignment policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete assignment policy"
+      }
+    },
+    "AGENT_CAPACITY_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Agent capacity",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "POPOVER": "Added agents",
+          "EDIT": "Edit"
+        },
+        "NO_RECORDS_FOUND": "No agent capacity policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create agent capacity policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy created successfully",
+          "ERROR_MESSAGE": "Failed to create agent capacity policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit agent capacity policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_AGENT_DIALOG": {
+          "TITLE": "Add agent",
+          "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "Batalkan"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update agent capacity policy"
+        },
+        "AGENT_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Agent added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Agent removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove agent from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Deskripsi:",
+          "PLACEHOLDER": "Enter description"
+        },
+        "INBOX_CAPACITY_LIMIT": {
+          "LABEL": "Inbox capacity limits",
+          "ADD_BUTTON": "Add inbox",
+          "FIELD": {
+            "SELECT_INBOX": "Select inbox",
+            "MAX_CONVERSATIONS": "Max conversations",
+            "SET_LIMIT": "Set limit"
+          },
+          "EMPTY_STATE": "No inbox limit set"
+        },
+        "EXCLUSION_RULES": {
+          "LABEL": "Exclusion rules",
+          "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
+          "TAGS": {
+            "LABEL": "Exclude conversations tagged with specific labels",
+            "ADD_TAG": "add tag",
+            "DROPDOWN": {
+              "SEARCH_PLACEHOLDER": "Search and select tags to add"
+            },
+            "EMPTY_STATE": "No tags added to this policy."
+          },
+          "DURATION": {
+            "LABEL": "Exclude conversations older than a specified duration",
+            "PLACEHOLDER": "Set time"
+          }
+        },
+        "USERS": {
+          "LABEL": "Assigned agents",
+          "DESCRIPTION": "Add agents for which this policy will be applicable.",
+          "ADD_BUTTON": "Add agent",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select agents to add",
+            "ADD_BUTTON": "Tambahkan"
+          },
+          "EMPTY_STATE": "No agents added",
+          "API": {
+            "SUCCESS_MESSAGE": "Agent successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete agent capacity policy"
+      }
+    },
+    "DELETE_POLICY": {
+      "TITLE": "Delete policy",
+      "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
+      "CONFIRM_BUTTON_LABEL": "Hapus",
+      "CANCEL_BUTTON_LABEL": "Batalkan"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/is/conversation.json

@@ -71,6 +71,17 @@
       "SHOW_LABELS": "Show labels",
       "HIDE_LABELS": "Hide labels"
     },
+    "VOICE_CALL": {
+      "INCOMING_CALL": "Incoming call",
+      "OUTGOING_CALL": "Outgoing call",
+      "CALL_IN_PROGRESS": "Call in progress",
+      "NO_ANSWER": "No answer",
+      "MISSED_CALL": "Missed call",
+      "CALL_ENDED": "Call ended",
+      "NOT_ANSWERED_YET": "Not answered yet",
+      "THEY_ANSWERED": "They answered",
+      "YOU_ANSWERED": "You answered"
+    },
     "HEADER": {
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",

app/javascript/dashboard/i18n/locale/is/settings.json

@@ -51,6 +51,13 @@
             "LARGER": "Larger",
             "EXTRA_LARGE": "Extra Large"
           }
+        },
+        "LANGUAGE": {
+          "TITLE": "Preferred Language",
+          "NOTE": "Choose the language you want to use.",
+          "UPDATE_SUCCESS": "Your Language settings have been updated successfully",
+          "UPDATE_ERROR": "There is an error while updating the language settings, please try again",
+          "USE_ACCOUNT_DEFAULT": "Use account default"
         }
       },
       "MESSAGE_SIGNATURE_SECTION": {
@@ -330,6 +337,7 @@
     "REPORTS_LABEL": "Labels",
     "REPORTS_INBOX": "Innhólf",
     "REPORTS_TEAM": "Team",
+    "AGENT_ASSIGNMENT": "Agent Assignment",
     "SET_AVAILABILITY_TITLE": "Set yourself as",
     "SET_YOUR_AVAILABILITY": "Set your availability",
     "SLA": "SLA",
@@ -418,5 +426,255 @@
       "SWITCH_TO_REPLY": "Switch to Reply",
       "TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown"
     }
+  },
+  "ASSIGNMENT_POLICY": {
+    "INDEX": {
+      "HEADER": {
+        "TITLE": "Agent assignment",
+        "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
+      },
+      "ASSIGNMENT_POLICY": {
+        "TITLE": "Assignment policy",
+        "DESCRIPTION": "Manage how conversations get assigned in inboxes.",
+        "FEATURES": [
+          "Assign by conversations evenly or by available capacity",
+          "Add fair distribution rules to avoid overloading any agent",
+          "Add inboxes to a policy - one policy per inbox"
+        ]
+      },
+      "AGENT_CAPACITY_POLICY": {
+        "TITLE": "Agent capacity policy",
+        "DESCRIPTION": "Manage workload for agents.",
+        "FEATURES": [
+          "Define maximum conversations per inbox",
+          "Create exceptions based on labels and time",
+          "Add agents to a policy - one policy per agent"
+        ]
+      }
+    },
+    "AGENT_ASSIGNMENT_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Assignment policy",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "ORDER": "Order",
+          "PRIORITY": "Priority",
+          "ACTIVE": "Active",
+          "INACTIVE": "Inactive",
+          "POPOVER": "Added inboxes",
+          "EDIT": "Breyta"
+        },
+        "NO_RECORDS_FOUND": "No assignment policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create assignment policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy created successfully",
+          "ERROR_MESSAGE": "Failed to create assignment policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit assignment policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_INBOX_DIALOG": {
+          "TITLE": "Add inbox",
+          "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "Hætta við"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update assignment policy"
+        },
+        "INBOX_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Inbox added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Inbox removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove inbox from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Description:",
+          "PLACEHOLDER": "Enter description"
+        },
+        "STATUS": {
+          "LABEL": "Staða:",
+          "PLACEHOLDER": "Select status",
+          "ACTIVE": "Policy is active",
+          "INACTIVE": "Policy is inactive"
+        },
+        "ASSIGNMENT_ORDER": {
+          "LABEL": "Assignment order",
+          "ROUND_ROBIN": {
+            "LABEL": "Round robin",
+            "DESCRIPTION": "Assign conversations evenly among agents."
+          },
+          "BALANCED": {
+            "LABEL": "Balanced",
+            "DESCRIPTION": "Assign conversations based on available capacity."
+          }
+        },
+        "ASSIGNMENT_PRIORITY": {
+          "LABEL": "Assignment priority",
+          "EARLIEST_CREATED": {
+            "LABEL": "Earliest created",
+            "DESCRIPTION": "The conversation that was created first gets assigned first."
+          },
+          "LONGEST_WAITING": {
+            "LABEL": "Longest waiting",
+            "DESCRIPTION": "The conversation waiting the longest gets assigned first."
+          }
+        },
+        "FAIR_DISTRIBUTION": {
+          "LABEL": "Fair distribution policy",
+          "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
+          "INPUT_MAX": "Assign max",
+          "DURATION": "Conversations per agent in every"
+        },
+        "INBOXES": {
+          "LABEL": "Added inboxes",
+          "DESCRIPTION": "Add inboxes for which this policy will be applicable.",
+          "ADD_BUTTON": "Add inbox",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select inboxes to add",
+            "ADD_BUTTON": "Bæta við"
+          },
+          "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
+          "API": {
+            "SUCCESS_MESSAGE": "Inbox successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Assignment policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete assignment policy"
+      }
+    },
+    "AGENT_CAPACITY_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Agent capacity",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "POPOVER": "Added agents",
+          "EDIT": "Breyta"
+        },
+        "NO_RECORDS_FOUND": "No agent capacity policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create agent capacity policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy created successfully",
+          "ERROR_MESSAGE": "Failed to create agent capacity policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit agent capacity policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_AGENT_DIALOG": {
+          "TITLE": "Add agent",
+          "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "Hætta við"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update agent capacity policy"
+        },
+        "AGENT_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Agent added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Agent removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove agent from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Description:",
+          "PLACEHOLDER": "Enter description"
+        },
+        "INBOX_CAPACITY_LIMIT": {
+          "LABEL": "Inbox capacity limits",
+          "ADD_BUTTON": "Add inbox",
+          "FIELD": {
+            "SELECT_INBOX": "Select inbox",
+            "MAX_CONVERSATIONS": "Max conversations",
+            "SET_LIMIT": "Set limit"
+          },
+          "EMPTY_STATE": "No inbox limit set"
+        },
+        "EXCLUSION_RULES": {
+          "LABEL": "Exclusion rules",
+          "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
+          "TAGS": {
+            "LABEL": "Exclude conversations tagged with specific labels",
+            "ADD_TAG": "add tag",
+            "DROPDOWN": {
+              "SEARCH_PLACEHOLDER": "Search and select tags to add"
+            },
+            "EMPTY_STATE": "No tags added to this policy."
+          },
+          "DURATION": {
+            "LABEL": "Exclude conversations older than a specified duration",
+            "PLACEHOLDER": "Set time"
+          }
+        },
+        "USERS": {
+          "LABEL": "Assigned agents",
+          "DESCRIPTION": "Add agents for which this policy will be applicable.",
+          "ADD_BUTTON": "Add agent",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select agents to add",
+            "ADD_BUTTON": "Bæta við"
+          },
+          "EMPTY_STATE": "No agents added",
+          "API": {
+            "SUCCESS_MESSAGE": "Agent successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete agent capacity policy"
+      }
+    },
+    "DELETE_POLICY": {
+      "TITLE": "Delete policy",
+      "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
+      "CONFIRM_BUTTON_LABEL": "Eyða",
+      "CANCEL_BUTTON_LABEL": "Hætta við"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/it/conversation.json

@@ -71,6 +71,17 @@
       "SHOW_LABELS": "Show labels",
       "HIDE_LABELS": "Hide labels"
     },
+    "VOICE_CALL": {
+      "INCOMING_CALL": "Incoming call",
+      "OUTGOING_CALL": "Outgoing call",
+      "CALL_IN_PROGRESS": "Call in progress",
+      "NO_ANSWER": "No answer",
+      "MISSED_CALL": "Missed call",
+      "CALL_ENDED": "Call ended",
+      "NOT_ANSWERED_YET": "Not answered yet",
+      "THEY_ANSWERED": "They answered",
+      "YOU_ANSWERED": "You answered"
+    },
     "HEADER": {
       "RESOLVE_ACTION": "Risolvi",
       "REOPEN_ACTION": "Riapri",

app/javascript/dashboard/i18n/locale/it/settings.json

@@ -51,6 +51,13 @@
             "LARGER": "Larger",
             "EXTRA_LARGE": "Extra Large"
           }
+        },
+        "LANGUAGE": {
+          "TITLE": "Preferred Language",
+          "NOTE": "Choose the language you want to use.",
+          "UPDATE_SUCCESS": "Your Language settings have been updated successfully",
+          "UPDATE_ERROR": "There is an error while updating the language settings, please try again",
+          "USE_ACCOUNT_DEFAULT": "Use account default"
         }
       },
       "MESSAGE_SIGNATURE_SECTION": {
@@ -330,6 +337,7 @@
     "REPORTS_LABEL": "Etichette",
     "REPORTS_INBOX": "Posta",
     "REPORTS_TEAM": "Team",
+    "AGENT_ASSIGNMENT": "Agent Assignment",
     "SET_AVAILABILITY_TITLE": "Imposta te stesso come",
     "SET_YOUR_AVAILABILITY": "Imposta la tua disponibilità",
     "SLA": "SLA",
@@ -418,5 +426,255 @@
       "SWITCH_TO_REPLY": "Passa a Risposta",
       "TOGGLE_SNOOZE_DROPDOWN": "Attiva/Disattiva sospensione a discesa"
     }
+  },
+  "ASSIGNMENT_POLICY": {
+    "INDEX": {
+      "HEADER": {
+        "TITLE": "Agent assignment",
+        "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
+      },
+      "ASSIGNMENT_POLICY": {
+        "TITLE": "Assignment policy",
+        "DESCRIPTION": "Manage how conversations get assigned in inboxes.",
+        "FEATURES": [
+          "Assign by conversations evenly or by available capacity",
+          "Add fair distribution rules to avoid overloading any agent",
+          "Add inboxes to a policy - one policy per inbox"
+        ]
+      },
+      "AGENT_CAPACITY_POLICY": {
+        "TITLE": "Agent capacity policy",
+        "DESCRIPTION": "Manage workload for agents.",
+        "FEATURES": [
+          "Define maximum conversations per inbox",
+          "Create exceptions based on labels and time",
+          "Add agents to a policy - one policy per agent"
+        ]
+      }
+    },
+    "AGENT_ASSIGNMENT_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Assignment policy",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "ORDER": "Order",
+          "PRIORITY": "Priorità",
+          "ACTIVE": "Attivo",
+          "INACTIVE": "Inactive",
+          "POPOVER": "Added inboxes",
+          "EDIT": "Modifica"
+        },
+        "NO_RECORDS_FOUND": "No assignment policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create assignment policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy created successfully",
+          "ERROR_MESSAGE": "Failed to create assignment policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit assignment policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_INBOX_DIALOG": {
+          "TITLE": "Add inbox",
+          "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "annulla"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update assignment policy"
+        },
+        "INBOX_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Inbox added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Inbox removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove inbox from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Descrizione:",
+          "PLACEHOLDER": "Enter description"
+        },
+        "STATUS": {
+          "LABEL": "Stato:",
+          "PLACEHOLDER": "Select status",
+          "ACTIVE": "Policy is active",
+          "INACTIVE": "Policy is inactive"
+        },
+        "ASSIGNMENT_ORDER": {
+          "LABEL": "Assignment order",
+          "ROUND_ROBIN": {
+            "LABEL": "Round robin",
+            "DESCRIPTION": "Assign conversations evenly among agents."
+          },
+          "BALANCED": {
+            "LABEL": "Balanced",
+            "DESCRIPTION": "Assign conversations based on available capacity."
+          }
+        },
+        "ASSIGNMENT_PRIORITY": {
+          "LABEL": "Assignment priority",
+          "EARLIEST_CREATED": {
+            "LABEL": "Earliest created",
+            "DESCRIPTION": "The conversation that was created first gets assigned first."
+          },
+          "LONGEST_WAITING": {
+            "LABEL": "Longest waiting",
+            "DESCRIPTION": "The conversation waiting the longest gets assigned first."
+          }
+        },
+        "FAIR_DISTRIBUTION": {
+          "LABEL": "Fair distribution policy",
+          "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
+          "INPUT_MAX": "Assign max",
+          "DURATION": "Conversations per agent in every"
+        },
+        "INBOXES": {
+          "LABEL": "Added inboxes",
+          "DESCRIPTION": "Add inboxes for which this policy will be applicable.",
+          "ADD_BUTTON": "Add inbox",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select inboxes to add",
+            "ADD_BUTTON": "Aggiungi"
+          },
+          "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
+          "API": {
+            "SUCCESS_MESSAGE": "Inbox successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Assignment policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete assignment policy"
+      }
+    },
+    "AGENT_CAPACITY_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Agent capacity",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "POPOVER": "Added agents",
+          "EDIT": "Modifica"
+        },
+        "NO_RECORDS_FOUND": "No agent capacity policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create agent capacity policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy created successfully",
+          "ERROR_MESSAGE": "Failed to create agent capacity policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit agent capacity policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_AGENT_DIALOG": {
+          "TITLE": "Add agent",
+          "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "annulla"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update agent capacity policy"
+        },
+        "AGENT_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Agent added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Agent removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove agent from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Descrizione:",
+          "PLACEHOLDER": "Enter description"
+        },
+        "INBOX_CAPACITY_LIMIT": {
+          "LABEL": "Inbox capacity limits",
+          "ADD_BUTTON": "Add inbox",
+          "FIELD": {
+            "SELECT_INBOX": "Select inbox",
+            "MAX_CONVERSATIONS": "Max conversations",
+            "SET_LIMIT": "Set limit"
+          },
+          "EMPTY_STATE": "No inbox limit set"
+        },
+        "EXCLUSION_RULES": {
+          "LABEL": "Exclusion rules",
+          "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
+          "TAGS": {
+            "LABEL": "Exclude conversations tagged with specific labels",
+            "ADD_TAG": "add tag",
+            "DROPDOWN": {
+              "SEARCH_PLACEHOLDER": "Search and select tags to add"
+            },
+            "EMPTY_STATE": "No tags added to this policy."
+          },
+          "DURATION": {
+            "LABEL": "Exclude conversations older than a specified duration",
+            "PLACEHOLDER": "Set time"
+          }
+        },
+        "USERS": {
+          "LABEL": "Assigned agents",
+          "DESCRIPTION": "Add agents for which this policy will be applicable.",
+          "ADD_BUTTON": "Add agent",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select agents to add",
+            "ADD_BUTTON": "Aggiungi"
+          },
+          "EMPTY_STATE": "No agents added",
+          "API": {
+            "SUCCESS_MESSAGE": "Agent successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete agent capacity policy"
+      }
+    },
+    "DELETE_POLICY": {
+      "TITLE": "Delete policy",
+      "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
+      "CONFIRM_BUTTON_LABEL": "Elimina",
+      "CANCEL_BUTTON_LABEL": "annulla"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/ja/conversation.json

@@ -71,6 +71,17 @@
       "SHOW_LABELS": "ラベルを表示",
       "HIDE_LABELS": "ラベルを隠す"
     },
+    "VOICE_CALL": {
+      "INCOMING_CALL": "Incoming call",
+      "OUTGOING_CALL": "Outgoing call",
+      "CALL_IN_PROGRESS": "Call in progress",
+      "NO_ANSWER": "No answer",
+      "MISSED_CALL": "Missed call",
+      "CALL_ENDED": "Call ended",
+      "NOT_ANSWERED_YET": "Not answered yet",
+      "THEY_ANSWERED": "They answered",
+      "YOU_ANSWERED": "You answered"
+    },
     "HEADER": {
       "RESOLVE_ACTION": "解決する",
       "REOPEN_ACTION": "再開する",

app/javascript/dashboard/i18n/locale/ja/settings.json

@@ -51,6 +51,13 @@
             "LARGER": "Larger",
             "EXTRA_LARGE": "Extra Large"
           }
+        },
+        "LANGUAGE": {
+          "TITLE": "Preferred Language",
+          "NOTE": "Choose the language you want to use.",
+          "UPDATE_SUCCESS": "Your Language settings have been updated successfully",
+          "UPDATE_ERROR": "There is an error while updating the language settings, please try again",
+          "USE_ACCOUNT_DEFAULT": "Use account default"
         }
       },
       "MESSAGE_SIGNATURE_SECTION": {
@@ -330,6 +337,7 @@
     "REPORTS_LABEL": "ラベル",
     "REPORTS_INBOX": "受信トレイ",
     "REPORTS_TEAM": "チーム",
+    "AGENT_ASSIGNMENT": "Agent Assignment",
     "SET_AVAILABILITY_TITLE": "ステータスを設定",
     "SET_YOUR_AVAILABILITY": "利用可能ステータスを設定",
     "SLA": "SLA",
@@ -418,5 +426,255 @@
       "SWITCH_TO_REPLY": "返信に切り替え",
       "TOGGLE_SNOOZE_DROPDOWN": "スヌーズドロップダウンを切り替え"
     }
+  },
+  "ASSIGNMENT_POLICY": {
+    "INDEX": {
+      "HEADER": {
+        "TITLE": "Agent assignment",
+        "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
+      },
+      "ASSIGNMENT_POLICY": {
+        "TITLE": "Assignment policy",
+        "DESCRIPTION": "Manage how conversations get assigned in inboxes.",
+        "FEATURES": [
+          "Assign by conversations evenly or by available capacity",
+          "Add fair distribution rules to avoid overloading any agent",
+          "Add inboxes to a policy - one policy per inbox"
+        ]
+      },
+      "AGENT_CAPACITY_POLICY": {
+        "TITLE": "Agent capacity policy",
+        "DESCRIPTION": "Manage workload for agents.",
+        "FEATURES": [
+          "Define maximum conversations per inbox",
+          "Create exceptions based on labels and time",
+          "Add agents to a policy - one policy per agent"
+        ]
+      }
+    },
+    "AGENT_ASSIGNMENT_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Assignment policy",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "ORDER": "Order",
+          "PRIORITY": "優先度",
+          "ACTIVE": "有効",
+          "INACTIVE": "Inactive",
+          "POPOVER": "Added inboxes",
+          "EDIT": "編集"
+        },
+        "NO_RECORDS_FOUND": "No assignment policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create assignment policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy created successfully",
+          "ERROR_MESSAGE": "Failed to create assignment policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit assignment policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_INBOX_DIALOG": {
+          "TITLE": "Add inbox",
+          "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "キャンセル"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update assignment policy"
+        },
+        "INBOX_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Inbox added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Inbox removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove inbox from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "説明:",
+          "PLACEHOLDER": "説明を入力"
+        },
+        "STATUS": {
+          "LABEL": "ステータス:",
+          "PLACEHOLDER": "状況を選択",
+          "ACTIVE": "Policy is active",
+          "INACTIVE": "Policy is inactive"
+        },
+        "ASSIGNMENT_ORDER": {
+          "LABEL": "Assignment order",
+          "ROUND_ROBIN": {
+            "LABEL": "Round robin",
+            "DESCRIPTION": "Assign conversations evenly among agents."
+          },
+          "BALANCED": {
+            "LABEL": "Balanced",
+            "DESCRIPTION": "Assign conversations based on available capacity."
+          }
+        },
+        "ASSIGNMENT_PRIORITY": {
+          "LABEL": "Assignment priority",
+          "EARLIEST_CREATED": {
+            "LABEL": "Earliest created",
+            "DESCRIPTION": "The conversation that was created first gets assigned first."
+          },
+          "LONGEST_WAITING": {
+            "LABEL": "Longest waiting",
+            "DESCRIPTION": "The conversation waiting the longest gets assigned first."
+          }
+        },
+        "FAIR_DISTRIBUTION": {
+          "LABEL": "Fair distribution policy",
+          "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
+          "INPUT_MAX": "Assign max",
+          "DURATION": "Conversations per agent in every"
+        },
+        "INBOXES": {
+          "LABEL": "Added inboxes",
+          "DESCRIPTION": "Add inboxes for which this policy will be applicable.",
+          "ADD_BUTTON": "Add inbox",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select inboxes to add",
+            "ADD_BUTTON": "追加"
+          },
+          "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
+          "API": {
+            "SUCCESS_MESSAGE": "Inbox successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Assignment policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete assignment policy"
+      }
+    },
+    "AGENT_CAPACITY_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Agent capacity",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "POPOVER": "Added agents",
+          "EDIT": "編集"
+        },
+        "NO_RECORDS_FOUND": "No agent capacity policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create agent capacity policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy created successfully",
+          "ERROR_MESSAGE": "Failed to create agent capacity policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit agent capacity policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_AGENT_DIALOG": {
+          "TITLE": "Add agent",
+          "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "キャンセル"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update agent capacity policy"
+        },
+        "AGENT_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Agent added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Agent removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove agent from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "説明:",
+          "PLACEHOLDER": "説明を入力"
+        },
+        "INBOX_CAPACITY_LIMIT": {
+          "LABEL": "Inbox capacity limits",
+          "ADD_BUTTON": "Add inbox",
+          "FIELD": {
+            "SELECT_INBOX": "Select inbox",
+            "MAX_CONVERSATIONS": "Max conversations",
+            "SET_LIMIT": "Set limit"
+          },
+          "EMPTY_STATE": "No inbox limit set"
+        },
+        "EXCLUSION_RULES": {
+          "LABEL": "Exclusion rules",
+          "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
+          "TAGS": {
+            "LABEL": "Exclude conversations tagged with specific labels",
+            "ADD_TAG": "add tag",
+            "DROPDOWN": {
+              "SEARCH_PLACEHOLDER": "Search and select tags to add"
+            },
+            "EMPTY_STATE": "No tags added to this policy."
+          },
+          "DURATION": {
+            "LABEL": "Exclude conversations older than a specified duration",
+            "PLACEHOLDER": "Set time"
+          }
+        },
+        "USERS": {
+          "LABEL": "Assigned agents",
+          "DESCRIPTION": "Add agents for which this policy will be applicable.",
+          "ADD_BUTTON": "Add agent",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select agents to add",
+            "ADD_BUTTON": "追加"
+          },
+          "EMPTY_STATE": "No agents added",
+          "API": {
+            "SUCCESS_MESSAGE": "Agent successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete agent capacity policy"
+      }
+    },
+    "DELETE_POLICY": {
+      "TITLE": "Delete policy",
+      "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
+      "CONFIRM_BUTTON_LABEL": "削除",
+      "CANCEL_BUTTON_LABEL": "キャンセル"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/ka/conversation.json

@@ -71,6 +71,17 @@
       "SHOW_LABELS": "Show labels",
       "HIDE_LABELS": "Hide labels"
     },
+    "VOICE_CALL": {
+      "INCOMING_CALL": "Incoming call",
+      "OUTGOING_CALL": "Outgoing call",
+      "CALL_IN_PROGRESS": "Call in progress",
+      "NO_ANSWER": "No answer",
+      "MISSED_CALL": "Missed call",
+      "CALL_ENDED": "Call ended",
+      "NOT_ANSWERED_YET": "Not answered yet",
+      "THEY_ANSWERED": "They answered",
+      "YOU_ANSWERED": "You answered"
+    },
     "HEADER": {
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",

app/javascript/dashboard/i18n/locale/ka/settings.json

@@ -51,6 +51,13 @@
             "LARGER": "Larger",
             "EXTRA_LARGE": "Extra Large"
           }
+        },
+        "LANGUAGE": {
+          "TITLE": "Preferred Language",
+          "NOTE": "Choose the language you want to use.",
+          "UPDATE_SUCCESS": "Your Language settings have been updated successfully",
+          "UPDATE_ERROR": "There is an error while updating the language settings, please try again",
+          "USE_ACCOUNT_DEFAULT": "Use account default"
         }
       },
       "MESSAGE_SIGNATURE_SECTION": {
@@ -330,6 +337,7 @@
     "REPORTS_LABEL": "Labels",
     "REPORTS_INBOX": "Inbox",
     "REPORTS_TEAM": "Team",
+    "AGENT_ASSIGNMENT": "Agent Assignment",
     "SET_AVAILABILITY_TITLE": "Set yourself as",
     "SET_YOUR_AVAILABILITY": "Set your availability",
     "SLA": "SLA",
@@ -418,5 +426,255 @@
       "SWITCH_TO_REPLY": "Switch to Reply",
       "TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown"
     }
+  },
+  "ASSIGNMENT_POLICY": {
+    "INDEX": {
+      "HEADER": {
+        "TITLE": "Agent assignment",
+        "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
+      },
+      "ASSIGNMENT_POLICY": {
+        "TITLE": "Assignment policy",
+        "DESCRIPTION": "Manage how conversations get assigned in inboxes.",
+        "FEATURES": [
+          "Assign by conversations evenly or by available capacity",
+          "Add fair distribution rules to avoid overloading any agent",
+          "Add inboxes to a policy - one policy per inbox"
+        ]
+      },
+      "AGENT_CAPACITY_POLICY": {
+        "TITLE": "Agent capacity policy",
+        "DESCRIPTION": "Manage workload for agents.",
+        "FEATURES": [
+          "Define maximum conversations per inbox",
+          "Create exceptions based on labels and time",
+          "Add agents to a policy - one policy per agent"
+        ]
+      }
+    },
+    "AGENT_ASSIGNMENT_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Assignment policy",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "ORDER": "Order",
+          "PRIORITY": "Priority",
+          "ACTIVE": "Active",
+          "INACTIVE": "Inactive",
+          "POPOVER": "Added inboxes",
+          "EDIT": "Edit"
+        },
+        "NO_RECORDS_FOUND": "No assignment policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create assignment policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy created successfully",
+          "ERROR_MESSAGE": "Failed to create assignment policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit assignment policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_INBOX_DIALOG": {
+          "TITLE": "Add inbox",
+          "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "Cancel"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update assignment policy"
+        },
+        "INBOX_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Inbox added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Inbox removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove inbox from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Description:",
+          "PLACEHOLDER": "Enter description"
+        },
+        "STATUS": {
+          "LABEL": "Status:",
+          "PLACEHOLDER": "Select status",
+          "ACTIVE": "Policy is active",
+          "INACTIVE": "Policy is inactive"
+        },
+        "ASSIGNMENT_ORDER": {
+          "LABEL": "Assignment order",
+          "ROUND_ROBIN": {
+            "LABEL": "Round robin",
+            "DESCRIPTION": "Assign conversations evenly among agents."
+          },
+          "BALANCED": {
+            "LABEL": "Balanced",
+            "DESCRIPTION": "Assign conversations based on available capacity."
+          }
+        },
+        "ASSIGNMENT_PRIORITY": {
+          "LABEL": "Assignment priority",
+          "EARLIEST_CREATED": {
+            "LABEL": "Earliest created",
+            "DESCRIPTION": "The conversation that was created first gets assigned first."
+          },
+          "LONGEST_WAITING": {
+            "LABEL": "Longest waiting",
+            "DESCRIPTION": "The conversation waiting the longest gets assigned first."
+          }
+        },
+        "FAIR_DISTRIBUTION": {
+          "LABEL": "Fair distribution policy",
+          "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
+          "INPUT_MAX": "Assign max",
+          "DURATION": "Conversations per agent in every"
+        },
+        "INBOXES": {
+          "LABEL": "Added inboxes",
+          "DESCRIPTION": "Add inboxes for which this policy will be applicable.",
+          "ADD_BUTTON": "Add inbox",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select inboxes to add",
+            "ADD_BUTTON": "Add"
+          },
+          "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
+          "API": {
+            "SUCCESS_MESSAGE": "Inbox successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Assignment policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete assignment policy"
+      }
+    },
+    "AGENT_CAPACITY_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Agent capacity",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "POPOVER": "Added agents",
+          "EDIT": "Edit"
+        },
+        "NO_RECORDS_FOUND": "No agent capacity policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create agent capacity policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy created successfully",
+          "ERROR_MESSAGE": "Failed to create agent capacity policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit agent capacity policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_AGENT_DIALOG": {
+          "TITLE": "Add agent",
+          "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "Cancel"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update agent capacity policy"
+        },
+        "AGENT_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Agent added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Agent removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove agent from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Description:",
+          "PLACEHOLDER": "Enter description"
+        },
+        "INBOX_CAPACITY_LIMIT": {
+          "LABEL": "Inbox capacity limits",
+          "ADD_BUTTON": "Add inbox",
+          "FIELD": {
+            "SELECT_INBOX": "Select inbox",
+            "MAX_CONVERSATIONS": "Max conversations",
+            "SET_LIMIT": "Set limit"
+          },
+          "EMPTY_STATE": "No inbox limit set"
+        },
+        "EXCLUSION_RULES": {
+          "LABEL": "Exclusion rules",
+          "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
+          "TAGS": {
+            "LABEL": "Exclude conversations tagged with specific labels",
+            "ADD_TAG": "add tag",
+            "DROPDOWN": {
+              "SEARCH_PLACEHOLDER": "Search and select tags to add"
+            },
+            "EMPTY_STATE": "No tags added to this policy."
+          },
+          "DURATION": {
+            "LABEL": "Exclude conversations older than a specified duration",
+            "PLACEHOLDER": "Set time"
+          }
+        },
+        "USERS": {
+          "LABEL": "Assigned agents",
+          "DESCRIPTION": "Add agents for which this policy will be applicable.",
+          "ADD_BUTTON": "Add agent",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select agents to add",
+            "ADD_BUTTON": "Add"
+          },
+          "EMPTY_STATE": "No agents added",
+          "API": {
+            "SUCCESS_MESSAGE": "Agent successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete agent capacity policy"
+      }
+    },
+    "DELETE_POLICY": {
+      "TITLE": "Delete policy",
+      "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
+      "CONFIRM_BUTTON_LABEL": "Delete",
+      "CANCEL_BUTTON_LABEL": "Cancel"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/ko/conversation.json

@@ -71,6 +71,17 @@
       "SHOW_LABELS": "Show labels",
       "HIDE_LABELS": "Hide labels"
     },
+    "VOICE_CALL": {
+      "INCOMING_CALL": "Incoming call",
+      "OUTGOING_CALL": "Outgoing call",
+      "CALL_IN_PROGRESS": "Call in progress",
+      "NO_ANSWER": "No answer",
+      "MISSED_CALL": "Missed call",
+      "CALL_ENDED": "Call ended",
+      "NOT_ANSWERED_YET": "Not answered yet",
+      "THEY_ANSWERED": "They answered",
+      "YOU_ANSWERED": "You answered"
+    },
     "HEADER": {
       "RESOLVE_ACTION": "해결함",
       "REOPEN_ACTION": "다시 열기",

app/javascript/dashboard/i18n/locale/ko/settings.json

@@ -51,6 +51,13 @@
             "LARGER": "Larger",
             "EXTRA_LARGE": "Extra Large"
           }
+        },
+        "LANGUAGE": {
+          "TITLE": "Preferred Language",
+          "NOTE": "Choose the language you want to use.",
+          "UPDATE_SUCCESS": "Your Language settings have been updated successfully",
+          "UPDATE_ERROR": "There is an error while updating the language settings, please try again",
+          "USE_ACCOUNT_DEFAULT": "Use account default"
         }
       },
       "MESSAGE_SIGNATURE_SECTION": {
@@ -330,6 +337,7 @@
     "REPORTS_LABEL": "라벨",
     "REPORTS_INBOX": "받은 메시지함",
     "REPORTS_TEAM": "Team",
+    "AGENT_ASSIGNMENT": "Agent Assignment",
     "SET_AVAILABILITY_TITLE": "Set yourself as",
     "SET_YOUR_AVAILABILITY": "영업시간 설정",
     "SLA": "SLA",
@@ -418,5 +426,255 @@
       "SWITCH_TO_REPLY": "Switch to Reply",
       "TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown"
     }
+  },
+  "ASSIGNMENT_POLICY": {
+    "INDEX": {
+      "HEADER": {
+        "TITLE": "Agent assignment",
+        "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
+      },
+      "ASSIGNMENT_POLICY": {
+        "TITLE": "Assignment policy",
+        "DESCRIPTION": "Manage how conversations get assigned in inboxes.",
+        "FEATURES": [
+          "Assign by conversations evenly or by available capacity",
+          "Add fair distribution rules to avoid overloading any agent",
+          "Add inboxes to a policy - one policy per inbox"
+        ]
+      },
+      "AGENT_CAPACITY_POLICY": {
+        "TITLE": "Agent capacity policy",
+        "DESCRIPTION": "Manage workload for agents.",
+        "FEATURES": [
+          "Define maximum conversations per inbox",
+          "Create exceptions based on labels and time",
+          "Add agents to a policy - one policy per agent"
+        ]
+      }
+    },
+    "AGENT_ASSIGNMENT_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Assignment policy",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "ORDER": "Order",
+          "PRIORITY": "Priority",
+          "ACTIVE": "Active",
+          "INACTIVE": "Inactive",
+          "POPOVER": "Added inboxes",
+          "EDIT": "수정"
+        },
+        "NO_RECORDS_FOUND": "No assignment policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create assignment policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy created successfully",
+          "ERROR_MESSAGE": "Failed to create assignment policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit assignment policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_INBOX_DIALOG": {
+          "TITLE": "Add inbox",
+          "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "취소"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update assignment policy"
+        },
+        "INBOX_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Inbox added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Inbox removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove inbox from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "내용:",
+          "PLACEHOLDER": "Enter description"
+        },
+        "STATUS": {
+          "LABEL": "상태:",
+          "PLACEHOLDER": "Select status",
+          "ACTIVE": "Policy is active",
+          "INACTIVE": "Policy is inactive"
+        },
+        "ASSIGNMENT_ORDER": {
+          "LABEL": "Assignment order",
+          "ROUND_ROBIN": {
+            "LABEL": "Round robin",
+            "DESCRIPTION": "Assign conversations evenly among agents."
+          },
+          "BALANCED": {
+            "LABEL": "Balanced",
+            "DESCRIPTION": "Assign conversations based on available capacity."
+          }
+        },
+        "ASSIGNMENT_PRIORITY": {
+          "LABEL": "Assignment priority",
+          "EARLIEST_CREATED": {
+            "LABEL": "Earliest created",
+            "DESCRIPTION": "The conversation that was created first gets assigned first."
+          },
+          "LONGEST_WAITING": {
+            "LABEL": "Longest waiting",
+            "DESCRIPTION": "The conversation waiting the longest gets assigned first."
+          }
+        },
+        "FAIR_DISTRIBUTION": {
+          "LABEL": "Fair distribution policy",
+          "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
+          "INPUT_MAX": "Assign max",
+          "DURATION": "Conversations per agent in every"
+        },
+        "INBOXES": {
+          "LABEL": "Added inboxes",
+          "DESCRIPTION": "Add inboxes for which this policy will be applicable.",
+          "ADD_BUTTON": "Add inbox",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select inboxes to add",
+            "ADD_BUTTON": "추가하기"
+          },
+          "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
+          "API": {
+            "SUCCESS_MESSAGE": "Inbox successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Assignment policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete assignment policy"
+      }
+    },
+    "AGENT_CAPACITY_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Agent capacity",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "POPOVER": "Added agents",
+          "EDIT": "수정"
+        },
+        "NO_RECORDS_FOUND": "No agent capacity policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create agent capacity policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy created successfully",
+          "ERROR_MESSAGE": "Failed to create agent capacity policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit agent capacity policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_AGENT_DIALOG": {
+          "TITLE": "Add agent",
+          "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "취소"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update agent capacity policy"
+        },
+        "AGENT_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Agent added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Agent removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove agent from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "내용:",
+          "PLACEHOLDER": "Enter description"
+        },
+        "INBOX_CAPACITY_LIMIT": {
+          "LABEL": "Inbox capacity limits",
+          "ADD_BUTTON": "Add inbox",
+          "FIELD": {
+            "SELECT_INBOX": "Select inbox",
+            "MAX_CONVERSATIONS": "Max conversations",
+            "SET_LIMIT": "Set limit"
+          },
+          "EMPTY_STATE": "No inbox limit set"
+        },
+        "EXCLUSION_RULES": {
+          "LABEL": "Exclusion rules",
+          "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
+          "TAGS": {
+            "LABEL": "Exclude conversations tagged with specific labels",
+            "ADD_TAG": "add tag",
+            "DROPDOWN": {
+              "SEARCH_PLACEHOLDER": "Search and select tags to add"
+            },
+            "EMPTY_STATE": "No tags added to this policy."
+          },
+          "DURATION": {
+            "LABEL": "Exclude conversations older than a specified duration",
+            "PLACEHOLDER": "Set time"
+          }
+        },
+        "USERS": {
+          "LABEL": "Assigned agents",
+          "DESCRIPTION": "Add agents for which this policy will be applicable.",
+          "ADD_BUTTON": "Add agent",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select agents to add",
+            "ADD_BUTTON": "추가하기"
+          },
+          "EMPTY_STATE": "No agents added",
+          "API": {
+            "SUCCESS_MESSAGE": "Agent successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete agent capacity policy"
+      }
+    },
+    "DELETE_POLICY": {
+      "TITLE": "Delete policy",
+      "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
+      "CONFIRM_BUTTON_LABEL": "삭제",
+      "CANCEL_BUTTON_LABEL": "취소"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/lt/conversation.json

@@ -71,6 +71,17 @@
       "SHOW_LABELS": "Rodyti etiketes",
       "HIDE_LABELS": "Slėpti etiketes"
     },
+    "VOICE_CALL": {
+      "INCOMING_CALL": "Incoming call",
+      "OUTGOING_CALL": "Outgoing call",
+      "CALL_IN_PROGRESS": "Call in progress",
+      "NO_ANSWER": "No answer",
+      "MISSED_CALL": "Missed call",
+      "CALL_ENDED": "Call ended",
+      "NOT_ANSWERED_YET": "Not answered yet",
+      "THEY_ANSWERED": "They answered",
+      "YOU_ANSWERED": "You answered"
+    },
     "HEADER": {
       "RESOLVE_ACTION": "Išspręsti",
       "REOPEN_ACTION": "Atidarykite iš naujo",

app/javascript/dashboard/i18n/locale/lt/settings.json

@@ -51,6 +51,13 @@
             "LARGER": "Larger",
             "EXTRA_LARGE": "Extra Large"
           }
+        },
+        "LANGUAGE": {
+          "TITLE": "Preferred Language",
+          "NOTE": "Choose the language you want to use.",
+          "UPDATE_SUCCESS": "Your Language settings have been updated successfully",
+          "UPDATE_ERROR": "There is an error while updating the language settings, please try again",
+          "USE_ACCOUNT_DEFAULT": "Use account default"
         }
       },
       "MESSAGE_SIGNATURE_SECTION": {
@@ -330,6 +337,7 @@
     "REPORTS_LABEL": "Etiketės",
     "REPORTS_INBOX": "Gautų laiškų aplankas",
     "REPORTS_TEAM": "Komanda",
+    "AGENT_ASSIGNMENT": "Agent Assignment",
     "SET_AVAILABILITY_TITLE": "Nustatykite save kaip",
     "SET_YOUR_AVAILABILITY": "Nustatykite savo pasiekiamumą",
     "SLA": "SLA",
@@ -418,5 +426,255 @@
       "SWITCH_TO_REPLY": "Perjungti į Atsakyti",
       "TOGGLE_SNOOZE_DROPDOWN": "Perjungti snooze išskleidžiamąjį meniu"
     }
+  },
+  "ASSIGNMENT_POLICY": {
+    "INDEX": {
+      "HEADER": {
+        "TITLE": "Agent assignment",
+        "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
+      },
+      "ASSIGNMENT_POLICY": {
+        "TITLE": "Assignment policy",
+        "DESCRIPTION": "Manage how conversations get assigned in inboxes.",
+        "FEATURES": [
+          "Assign by conversations evenly or by available capacity",
+          "Add fair distribution rules to avoid overloading any agent",
+          "Add inboxes to a policy - one policy per inbox"
+        ]
+      },
+      "AGENT_CAPACITY_POLICY": {
+        "TITLE": "Agent capacity policy",
+        "DESCRIPTION": "Manage workload for agents.",
+        "FEATURES": [
+          "Define maximum conversations per inbox",
+          "Create exceptions based on labels and time",
+          "Add agents to a policy - one policy per agent"
+        ]
+      }
+    },
+    "AGENT_ASSIGNMENT_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Assignment policy",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "ORDER": "Order",
+          "PRIORITY": "Prioritetas",
+          "ACTIVE": "Aktyvus",
+          "INACTIVE": "Inactive",
+          "POPOVER": "Added inboxes",
+          "EDIT": "Redaguoti"
+        },
+        "NO_RECORDS_FOUND": "No assignment policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create assignment policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy created successfully",
+          "ERROR_MESSAGE": "Failed to create assignment policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit assignment policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_INBOX_DIALOG": {
+          "TITLE": "Add inbox",
+          "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "Atšaukti"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update assignment policy"
+        },
+        "INBOX_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Inbox added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Inbox removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove inbox from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Aprašymas:",
+          "PLACEHOLDER": "Enter description"
+        },
+        "STATUS": {
+          "LABEL": "Būsena:",
+          "PLACEHOLDER": "Select status",
+          "ACTIVE": "Policy is active",
+          "INACTIVE": "Policy is inactive"
+        },
+        "ASSIGNMENT_ORDER": {
+          "LABEL": "Assignment order",
+          "ROUND_ROBIN": {
+            "LABEL": "Round robin",
+            "DESCRIPTION": "Assign conversations evenly among agents."
+          },
+          "BALANCED": {
+            "LABEL": "Balanced",
+            "DESCRIPTION": "Assign conversations based on available capacity."
+          }
+        },
+        "ASSIGNMENT_PRIORITY": {
+          "LABEL": "Assignment priority",
+          "EARLIEST_CREATED": {
+            "LABEL": "Earliest created",
+            "DESCRIPTION": "The conversation that was created first gets assigned first."
+          },
+          "LONGEST_WAITING": {
+            "LABEL": "Longest waiting",
+            "DESCRIPTION": "The conversation waiting the longest gets assigned first."
+          }
+        },
+        "FAIR_DISTRIBUTION": {
+          "LABEL": "Fair distribution policy",
+          "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
+          "INPUT_MAX": "Assign max",
+          "DURATION": "Conversations per agent in every"
+        },
+        "INBOXES": {
+          "LABEL": "Added inboxes",
+          "DESCRIPTION": "Add inboxes for which this policy will be applicable.",
+          "ADD_BUTTON": "Add inbox",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select inboxes to add",
+            "ADD_BUTTON": "Pridėti"
+          },
+          "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
+          "API": {
+            "SUCCESS_MESSAGE": "Inbox successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Assignment policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete assignment policy"
+      }
+    },
+    "AGENT_CAPACITY_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Agent capacity",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "POPOVER": "Added agents",
+          "EDIT": "Redaguoti"
+        },
+        "NO_RECORDS_FOUND": "No agent capacity policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create agent capacity policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy created successfully",
+          "ERROR_MESSAGE": "Failed to create agent capacity policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit agent capacity policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_AGENT_DIALOG": {
+          "TITLE": "Add agent",
+          "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "Atšaukti"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update agent capacity policy"
+        },
+        "AGENT_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Agent added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Agent removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove agent from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Aprašymas:",
+          "PLACEHOLDER": "Enter description"
+        },
+        "INBOX_CAPACITY_LIMIT": {
+          "LABEL": "Inbox capacity limits",
+          "ADD_BUTTON": "Add inbox",
+          "FIELD": {
+            "SELECT_INBOX": "Select inbox",
+            "MAX_CONVERSATIONS": "Max conversations",
+            "SET_LIMIT": "Set limit"
+          },
+          "EMPTY_STATE": "No inbox limit set"
+        },
+        "EXCLUSION_RULES": {
+          "LABEL": "Exclusion rules",
+          "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
+          "TAGS": {
+            "LABEL": "Exclude conversations tagged with specific labels",
+            "ADD_TAG": "add tag",
+            "DROPDOWN": {
+              "SEARCH_PLACEHOLDER": "Search and select tags to add"
+            },
+            "EMPTY_STATE": "No tags added to this policy."
+          },
+          "DURATION": {
+            "LABEL": "Exclude conversations older than a specified duration",
+            "PLACEHOLDER": "Set time"
+          }
+        },
+        "USERS": {
+          "LABEL": "Assigned agents",
+          "DESCRIPTION": "Add agents for which this policy will be applicable.",
+          "ADD_BUTTON": "Add agent",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select agents to add",
+            "ADD_BUTTON": "Pridėti"
+          },
+          "EMPTY_STATE": "No agents added",
+          "API": {
+            "SUCCESS_MESSAGE": "Agent successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete agent capacity policy"
+      }
+    },
+    "DELETE_POLICY": {
+      "TITLE": "Delete policy",
+      "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
+      "CONFIRM_BUTTON_LABEL": "Ištrinti",
+      "CANCEL_BUTTON_LABEL": "Atšaukti"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/lv/conversation.json

@@ -71,6 +71,17 @@
       "SHOW_LABELS": "Rādīt etiķetes",
       "HIDE_LABELS": "Slēpt etiķetes"
     },
+    "VOICE_CALL": {
+      "INCOMING_CALL": "Incoming call",
+      "OUTGOING_CALL": "Outgoing call",
+      "CALL_IN_PROGRESS": "Call in progress",
+      "NO_ANSWER": "No answer",
+      "MISSED_CALL": "Missed call",
+      "CALL_ENDED": "Call ended",
+      "NOT_ANSWERED_YET": "Not answered yet",
+      "THEY_ANSWERED": "They answered",
+      "YOU_ANSWERED": "You answered"
+    },
     "HEADER": {
       "RESOLVE_ACTION": "Atrisināt",
       "REOPEN_ACTION": "Atkārtoti atvērt",

app/javascript/dashboard/i18n/locale/lv/settings.json

@@ -51,6 +51,13 @@
             "LARGER": "Lielāks",
             "EXTRA_LARGE": "Īpaši Liels"
           }
+        },
+        "LANGUAGE": {
+          "TITLE": "Preferred Language",
+          "NOTE": "Choose the language you want to use.",
+          "UPDATE_SUCCESS": "Your Language settings have been updated successfully",
+          "UPDATE_ERROR": "There is an error while updating the language settings, please try again",
+          "USE_ACCOUNT_DEFAULT": "Use account default"
         }
       },
       "MESSAGE_SIGNATURE_SECTION": {
@@ -330,6 +337,7 @@
     "REPORTS_LABEL": "Etiķetes",
     "REPORTS_INBOX": "Iesūtne",
     "REPORTS_TEAM": "Komanda",
+    "AGENT_ASSIGNMENT": "Agent Assignment",
     "SET_AVAILABILITY_TITLE": "Iestatīt sevi kā",
     "SET_YOUR_AVAILABILITY": "Iestatīt savu pieejamību",
     "SLA": "SLA",
@@ -418,5 +426,255 @@
       "SWITCH_TO_REPLY": "Pārslēgties uz Atbildi",
       "TOGGLE_SNOOZE_DROPDOWN": "Pārslēgt atlikšanas nolaižamo izvēlni"
     }
+  },
+  "ASSIGNMENT_POLICY": {
+    "INDEX": {
+      "HEADER": {
+        "TITLE": "Agent assignment",
+        "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
+      },
+      "ASSIGNMENT_POLICY": {
+        "TITLE": "Assignment policy",
+        "DESCRIPTION": "Manage how conversations get assigned in inboxes.",
+        "FEATURES": [
+          "Assign by conversations evenly or by available capacity",
+          "Add fair distribution rules to avoid overloading any agent",
+          "Add inboxes to a policy - one policy per inbox"
+        ]
+      },
+      "AGENT_CAPACITY_POLICY": {
+        "TITLE": "Agent capacity policy",
+        "DESCRIPTION": "Manage workload for agents.",
+        "FEATURES": [
+          "Define maximum conversations per inbox",
+          "Create exceptions based on labels and time",
+          "Add agents to a policy - one policy per agent"
+        ]
+      }
+    },
+    "AGENT_ASSIGNMENT_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Assignment policy",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "ORDER": "Order",
+          "PRIORITY": "Prioritāte",
+          "ACTIVE": "Aktīvs",
+          "INACTIVE": "Inactive",
+          "POPOVER": "Added inboxes",
+          "EDIT": "Rediģēt"
+        },
+        "NO_RECORDS_FOUND": "No assignment policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create assignment policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy created successfully",
+          "ERROR_MESSAGE": "Failed to create assignment policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit assignment policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_INBOX_DIALOG": {
+          "TITLE": "Add inbox",
+          "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "Atcelt"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update assignment policy"
+        },
+        "INBOX_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Inbox added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Inbox removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove inbox from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Apraksts:",
+          "PLACEHOLDER": "Ievadiet aprakstu"
+        },
+        "STATUS": {
+          "LABEL": "Statuss:",
+          "PLACEHOLDER": "Izvēlēties statusu",
+          "ACTIVE": "Policy is active",
+          "INACTIVE": "Policy is inactive"
+        },
+        "ASSIGNMENT_ORDER": {
+          "LABEL": "Assignment order",
+          "ROUND_ROBIN": {
+            "LABEL": "Round robin",
+            "DESCRIPTION": "Assign conversations evenly among agents."
+          },
+          "BALANCED": {
+            "LABEL": "Balanced",
+            "DESCRIPTION": "Assign conversations based on available capacity."
+          }
+        },
+        "ASSIGNMENT_PRIORITY": {
+          "LABEL": "Assignment priority",
+          "EARLIEST_CREATED": {
+            "LABEL": "Earliest created",
+            "DESCRIPTION": "The conversation that was created first gets assigned first."
+          },
+          "LONGEST_WAITING": {
+            "LABEL": "Longest waiting",
+            "DESCRIPTION": "The conversation waiting the longest gets assigned first."
+          }
+        },
+        "FAIR_DISTRIBUTION": {
+          "LABEL": "Fair distribution policy",
+          "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
+          "INPUT_MAX": "Assign max",
+          "DURATION": "Conversations per agent in every"
+        },
+        "INBOXES": {
+          "LABEL": "Added inboxes",
+          "DESCRIPTION": "Add inboxes for which this policy will be applicable.",
+          "ADD_BUTTON": "Add inbox",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select inboxes to add",
+            "ADD_BUTTON": "Pievienot"
+          },
+          "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
+          "API": {
+            "SUCCESS_MESSAGE": "Inbox successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Assignment policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete assignment policy"
+      }
+    },
+    "AGENT_CAPACITY_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Agent capacity",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "POPOVER": "Added agents",
+          "EDIT": "Rediģēt"
+        },
+        "NO_RECORDS_FOUND": "No agent capacity policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create agent capacity policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy created successfully",
+          "ERROR_MESSAGE": "Failed to create agent capacity policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit agent capacity policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_AGENT_DIALOG": {
+          "TITLE": "Add agent",
+          "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "Atcelt"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update agent capacity policy"
+        },
+        "AGENT_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Agent added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Agent removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove agent from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Apraksts:",
+          "PLACEHOLDER": "Ievadiet aprakstu"
+        },
+        "INBOX_CAPACITY_LIMIT": {
+          "LABEL": "Inbox capacity limits",
+          "ADD_BUTTON": "Add inbox",
+          "FIELD": {
+            "SELECT_INBOX": "Select inbox",
+            "MAX_CONVERSATIONS": "Max conversations",
+            "SET_LIMIT": "Set limit"
+          },
+          "EMPTY_STATE": "No inbox limit set"
+        },
+        "EXCLUSION_RULES": {
+          "LABEL": "Exclusion rules",
+          "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
+          "TAGS": {
+            "LABEL": "Exclude conversations tagged with specific labels",
+            "ADD_TAG": "add tag",
+            "DROPDOWN": {
+              "SEARCH_PLACEHOLDER": "Search and select tags to add"
+            },
+            "EMPTY_STATE": "No tags added to this policy."
+          },
+          "DURATION": {
+            "LABEL": "Exclude conversations older than a specified duration",
+            "PLACEHOLDER": "Set time"
+          }
+        },
+        "USERS": {
+          "LABEL": "Assigned agents",
+          "DESCRIPTION": "Add agents for which this policy will be applicable.",
+          "ADD_BUTTON": "Add agent",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select agents to add",
+            "ADD_BUTTON": "Pievienot"
+          },
+          "EMPTY_STATE": "No agents added",
+          "API": {
+            "SUCCESS_MESSAGE": "Agent successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete agent capacity policy"
+      }
+    },
+    "DELETE_POLICY": {
+      "TITLE": "Delete policy",
+      "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
+      "CONFIRM_BUTTON_LABEL": "Dzēst",
+      "CANCEL_BUTTON_LABEL": "Atcelt"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/ml/conversation.json

@@ -71,6 +71,17 @@
       "SHOW_LABELS": "Show labels",
       "HIDE_LABELS": "Hide labels"
     },
+    "VOICE_CALL": {
+      "INCOMING_CALL": "Incoming call",
+      "OUTGOING_CALL": "Outgoing call",
+      "CALL_IN_PROGRESS": "Call in progress",
+      "NO_ANSWER": "No answer",
+      "MISSED_CALL": "Missed call",
+      "CALL_ENDED": "Call ended",
+      "NOT_ANSWERED_YET": "Not answered yet",
+      "THEY_ANSWERED": "They answered",
+      "YOU_ANSWERED": "You answered"
+    },
     "HEADER": {
       "RESOLVE_ACTION": "പരിഹരിക്കുക",
       "REOPEN_ACTION": "വീണ്ടും തുറക്കുക",

app/javascript/dashboard/i18n/locale/ml/settings.json

@@ -51,6 +51,13 @@
             "LARGER": "Larger",
             "EXTRA_LARGE": "Extra Large"
           }
+        },
+        "LANGUAGE": {
+          "TITLE": "Preferred Language",
+          "NOTE": "Choose the language you want to use.",
+          "UPDATE_SUCCESS": "Your Language settings have been updated successfully",
+          "UPDATE_ERROR": "There is an error while updating the language settings, please try again",
+          "USE_ACCOUNT_DEFAULT": "Use account default"
         }
       },
       "MESSAGE_SIGNATURE_SECTION": {
@@ -330,6 +337,7 @@
     "REPORTS_LABEL": "ലേബലുകൾ",
     "REPORTS_INBOX": "ഇൻബോക്സ്",
     "REPORTS_TEAM": "Team",
+    "AGENT_ASSIGNMENT": "Agent Assignment",
     "SET_AVAILABILITY_TITLE": "Set yourself as",
     "SET_YOUR_AVAILABILITY": "Set your availability",
     "SLA": "SLA",
@@ -418,5 +426,255 @@
       "SWITCH_TO_REPLY": "Switch to Reply",
       "TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown"
     }
+  },
+  "ASSIGNMENT_POLICY": {
+    "INDEX": {
+      "HEADER": {
+        "TITLE": "Agent assignment",
+        "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
+      },
+      "ASSIGNMENT_POLICY": {
+        "TITLE": "Assignment policy",
+        "DESCRIPTION": "Manage how conversations get assigned in inboxes.",
+        "FEATURES": [
+          "Assign by conversations evenly or by available capacity",
+          "Add fair distribution rules to avoid overloading any agent",
+          "Add inboxes to a policy - one policy per inbox"
+        ]
+      },
+      "AGENT_CAPACITY_POLICY": {
+        "TITLE": "Agent capacity policy",
+        "DESCRIPTION": "Manage workload for agents.",
+        "FEATURES": [
+          "Define maximum conversations per inbox",
+          "Create exceptions based on labels and time",
+          "Add agents to a policy - one policy per agent"
+        ]
+      }
+    },
+    "AGENT_ASSIGNMENT_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Assignment policy",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "ORDER": "Order",
+          "PRIORITY": "Priority",
+          "ACTIVE": "സജീവമാണ്",
+          "INACTIVE": "Inactive",
+          "POPOVER": "Added inboxes",
+          "EDIT": "എഡിറ്റുചെയ്യുക"
+        },
+        "NO_RECORDS_FOUND": "No assignment policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create assignment policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy created successfully",
+          "ERROR_MESSAGE": "Failed to create assignment policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit assignment policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_INBOX_DIALOG": {
+          "TITLE": "Add inbox",
+          "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "റദ്ദാക്കുക"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update assignment policy"
+        },
+        "INBOX_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Inbox added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Inbox removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove inbox from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Description:",
+          "PLACEHOLDER": "Enter description"
+        },
+        "STATUS": {
+          "LABEL": "Status:",
+          "PLACEHOLDER": "Select status",
+          "ACTIVE": "Policy is active",
+          "INACTIVE": "Policy is inactive"
+        },
+        "ASSIGNMENT_ORDER": {
+          "LABEL": "Assignment order",
+          "ROUND_ROBIN": {
+            "LABEL": "Round robin",
+            "DESCRIPTION": "Assign conversations evenly among agents."
+          },
+          "BALANCED": {
+            "LABEL": "Balanced",
+            "DESCRIPTION": "Assign conversations based on available capacity."
+          }
+        },
+        "ASSIGNMENT_PRIORITY": {
+          "LABEL": "Assignment priority",
+          "EARLIEST_CREATED": {
+            "LABEL": "Earliest created",
+            "DESCRIPTION": "The conversation that was created first gets assigned first."
+          },
+          "LONGEST_WAITING": {
+            "LABEL": "Longest waiting",
+            "DESCRIPTION": "The conversation waiting the longest gets assigned first."
+          }
+        },
+        "FAIR_DISTRIBUTION": {
+          "LABEL": "Fair distribution policy",
+          "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
+          "INPUT_MAX": "Assign max",
+          "DURATION": "Conversations per agent in every"
+        },
+        "INBOXES": {
+          "LABEL": "Added inboxes",
+          "DESCRIPTION": "Add inboxes for which this policy will be applicable.",
+          "ADD_BUTTON": "Add inbox",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select inboxes to add",
+            "ADD_BUTTON": "ചേർക്കുക"
+          },
+          "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
+          "API": {
+            "SUCCESS_MESSAGE": "Inbox successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Assignment policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete assignment policy"
+      }
+    },
+    "AGENT_CAPACITY_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Agent capacity",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "POPOVER": "Added agents",
+          "EDIT": "എഡിറ്റുചെയ്യുക"
+        },
+        "NO_RECORDS_FOUND": "No agent capacity policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create agent capacity policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy created successfully",
+          "ERROR_MESSAGE": "Failed to create agent capacity policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit agent capacity policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_AGENT_DIALOG": {
+          "TITLE": "Add agent",
+          "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "റദ്ദാക്കുക"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update agent capacity policy"
+        },
+        "AGENT_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Agent added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Agent removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove agent from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Description:",
+          "PLACEHOLDER": "Enter description"
+        },
+        "INBOX_CAPACITY_LIMIT": {
+          "LABEL": "Inbox capacity limits",
+          "ADD_BUTTON": "Add inbox",
+          "FIELD": {
+            "SELECT_INBOX": "Select inbox",
+            "MAX_CONVERSATIONS": "Max conversations",
+            "SET_LIMIT": "Set limit"
+          },
+          "EMPTY_STATE": "No inbox limit set"
+        },
+        "EXCLUSION_RULES": {
+          "LABEL": "Exclusion rules",
+          "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
+          "TAGS": {
+            "LABEL": "Exclude conversations tagged with specific labels",
+            "ADD_TAG": "add tag",
+            "DROPDOWN": {
+              "SEARCH_PLACEHOLDER": "Search and select tags to add"
+            },
+            "EMPTY_STATE": "No tags added to this policy."
+          },
+          "DURATION": {
+            "LABEL": "Exclude conversations older than a specified duration",
+            "PLACEHOLDER": "Set time"
+          }
+        },
+        "USERS": {
+          "LABEL": "Assigned agents",
+          "DESCRIPTION": "Add agents for which this policy will be applicable.",
+          "ADD_BUTTON": "Add agent",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select agents to add",
+            "ADD_BUTTON": "ചേർക്കുക"
+          },
+          "EMPTY_STATE": "No agents added",
+          "API": {
+            "SUCCESS_MESSAGE": "Agent successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete agent capacity policy"
+      }
+    },
+    "DELETE_POLICY": {
+      "TITLE": "Delete policy",
+      "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
+      "CONFIRM_BUTTON_LABEL": "ഇല്ലാതാക്കുക",
+      "CANCEL_BUTTON_LABEL": "റദ്ദാക്കുക"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/ms/conversation.json

@@ -71,6 +71,17 @@
       "SHOW_LABELS": "Show labels",
       "HIDE_LABELS": "Hide labels"
     },
+    "VOICE_CALL": {
+      "INCOMING_CALL": "Incoming call",
+      "OUTGOING_CALL": "Outgoing call",
+      "CALL_IN_PROGRESS": "Call in progress",
+      "NO_ANSWER": "No answer",
+      "MISSED_CALL": "Missed call",
+      "CALL_ENDED": "Call ended",
+      "NOT_ANSWERED_YET": "Not answered yet",
+      "THEY_ANSWERED": "They answered",
+      "YOU_ANSWERED": "You answered"
+    },
     "HEADER": {
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",

app/javascript/dashboard/i18n/locale/ms/settings.json

@@ -51,6 +51,13 @@
             "LARGER": "Larger",
             "EXTRA_LARGE": "Extra Large"
           }
+        },
+        "LANGUAGE": {
+          "TITLE": "Preferred Language",
+          "NOTE": "Choose the language you want to use.",
+          "UPDATE_SUCCESS": "Your Language settings have been updated successfully",
+          "UPDATE_ERROR": "There is an error while updating the language settings, please try again",
+          "USE_ACCOUNT_DEFAULT": "Use account default"
         }
       },
       "MESSAGE_SIGNATURE_SECTION": {
@@ -330,6 +337,7 @@
     "REPORTS_LABEL": "Labels",
     "REPORTS_INBOX": "Inbox",
     "REPORTS_TEAM": "Team",
+    "AGENT_ASSIGNMENT": "Agent Assignment",
     "SET_AVAILABILITY_TITLE": "Set yourself as",
     "SET_YOUR_AVAILABILITY": "Set your availability",
     "SLA": "SLA",
@@ -418,5 +426,255 @@
       "SWITCH_TO_REPLY": "Switch to Reply",
       "TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown"
     }
+  },
+  "ASSIGNMENT_POLICY": {
+    "INDEX": {
+      "HEADER": {
+        "TITLE": "Agent assignment",
+        "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
+      },
+      "ASSIGNMENT_POLICY": {
+        "TITLE": "Assignment policy",
+        "DESCRIPTION": "Manage how conversations get assigned in inboxes.",
+        "FEATURES": [
+          "Assign by conversations evenly or by available capacity",
+          "Add fair distribution rules to avoid overloading any agent",
+          "Add inboxes to a policy - one policy per inbox"
+        ]
+      },
+      "AGENT_CAPACITY_POLICY": {
+        "TITLE": "Agent capacity policy",
+        "DESCRIPTION": "Manage workload for agents.",
+        "FEATURES": [
+          "Define maximum conversations per inbox",
+          "Create exceptions based on labels and time",
+          "Add agents to a policy - one policy per agent"
+        ]
+      }
+    },
+    "AGENT_ASSIGNMENT_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Assignment policy",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "ORDER": "Order",
+          "PRIORITY": "Priority",
+          "ACTIVE": "Active",
+          "INACTIVE": "Inactive",
+          "POPOVER": "Added inboxes",
+          "EDIT": "Edit"
+        },
+        "NO_RECORDS_FOUND": "No assignment policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create assignment policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy created successfully",
+          "ERROR_MESSAGE": "Failed to create assignment policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit assignment policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_INBOX_DIALOG": {
+          "TITLE": "Add inbox",
+          "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "Batalkan"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update assignment policy"
+        },
+        "INBOX_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Inbox added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Inbox removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove inbox from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Description:",
+          "PLACEHOLDER": "Enter description"
+        },
+        "STATUS": {
+          "LABEL": "Status:",
+          "PLACEHOLDER": "Select status",
+          "ACTIVE": "Policy is active",
+          "INACTIVE": "Policy is inactive"
+        },
+        "ASSIGNMENT_ORDER": {
+          "LABEL": "Assignment order",
+          "ROUND_ROBIN": {
+            "LABEL": "Round robin",
+            "DESCRIPTION": "Assign conversations evenly among agents."
+          },
+          "BALANCED": {
+            "LABEL": "Balanced",
+            "DESCRIPTION": "Assign conversations based on available capacity."
+          }
+        },
+        "ASSIGNMENT_PRIORITY": {
+          "LABEL": "Assignment priority",
+          "EARLIEST_CREATED": {
+            "LABEL": "Earliest created",
+            "DESCRIPTION": "The conversation that was created first gets assigned first."
+          },
+          "LONGEST_WAITING": {
+            "LABEL": "Longest waiting",
+            "DESCRIPTION": "The conversation waiting the longest gets assigned first."
+          }
+        },
+        "FAIR_DISTRIBUTION": {
+          "LABEL": "Fair distribution policy",
+          "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
+          "INPUT_MAX": "Assign max",
+          "DURATION": "Conversations per agent in every"
+        },
+        "INBOXES": {
+          "LABEL": "Added inboxes",
+          "DESCRIPTION": "Add inboxes for which this policy will be applicable.",
+          "ADD_BUTTON": "Add inbox",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select inboxes to add",
+            "ADD_BUTTON": "Add"
+          },
+          "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
+          "API": {
+            "SUCCESS_MESSAGE": "Inbox successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Assignment policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete assignment policy"
+      }
+    },
+    "AGENT_CAPACITY_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Agent capacity",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "POPOVER": "Added agents",
+          "EDIT": "Edit"
+        },
+        "NO_RECORDS_FOUND": "No agent capacity policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create agent capacity policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy created successfully",
+          "ERROR_MESSAGE": "Failed to create agent capacity policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit agent capacity policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_AGENT_DIALOG": {
+          "TITLE": "Add agent",
+          "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "Batalkan"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update agent capacity policy"
+        },
+        "AGENT_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Agent added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Agent removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove agent from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Description:",
+          "PLACEHOLDER": "Enter description"
+        },
+        "INBOX_CAPACITY_LIMIT": {
+          "LABEL": "Inbox capacity limits",
+          "ADD_BUTTON": "Add inbox",
+          "FIELD": {
+            "SELECT_INBOX": "Select inbox",
+            "MAX_CONVERSATIONS": "Max conversations",
+            "SET_LIMIT": "Set limit"
+          },
+          "EMPTY_STATE": "No inbox limit set"
+        },
+        "EXCLUSION_RULES": {
+          "LABEL": "Exclusion rules",
+          "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
+          "TAGS": {
+            "LABEL": "Exclude conversations tagged with specific labels",
+            "ADD_TAG": "add tag",
+            "DROPDOWN": {
+              "SEARCH_PLACEHOLDER": "Search and select tags to add"
+            },
+            "EMPTY_STATE": "No tags added to this policy."
+          },
+          "DURATION": {
+            "LABEL": "Exclude conversations older than a specified duration",
+            "PLACEHOLDER": "Set time"
+          }
+        },
+        "USERS": {
+          "LABEL": "Assigned agents",
+          "DESCRIPTION": "Add agents for which this policy will be applicable.",
+          "ADD_BUTTON": "Add agent",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select agents to add",
+            "ADD_BUTTON": "Add"
+          },
+          "EMPTY_STATE": "No agents added",
+          "API": {
+            "SUCCESS_MESSAGE": "Agent successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete agent capacity policy"
+      }
+    },
+    "DELETE_POLICY": {
+      "TITLE": "Delete policy",
+      "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
+      "CONFIRM_BUTTON_LABEL": "Padamkan",
+      "CANCEL_BUTTON_LABEL": "Batalkan"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/ne/conversation.json

@@ -71,6 +71,17 @@
       "SHOW_LABELS": "Show labels",
       "HIDE_LABELS": "Hide labels"
     },
+    "VOICE_CALL": {
+      "INCOMING_CALL": "Incoming call",
+      "OUTGOING_CALL": "Outgoing call",
+      "CALL_IN_PROGRESS": "Call in progress",
+      "NO_ANSWER": "No answer",
+      "MISSED_CALL": "Missed call",
+      "CALL_ENDED": "Call ended",
+      "NOT_ANSWERED_YET": "Not answered yet",
+      "THEY_ANSWERED": "They answered",
+      "YOU_ANSWERED": "You answered"
+    },
     "HEADER": {
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",

app/javascript/dashboard/i18n/locale/ne/settings.json

@@ -51,6 +51,13 @@
             "LARGER": "Larger",
             "EXTRA_LARGE": "Extra Large"
           }
+        },
+        "LANGUAGE": {
+          "TITLE": "Preferred Language",
+          "NOTE": "Choose the language you want to use.",
+          "UPDATE_SUCCESS": "Your Language settings have been updated successfully",
+          "UPDATE_ERROR": "There is an error while updating the language settings, please try again",
+          "USE_ACCOUNT_DEFAULT": "Use account default"
         }
       },
       "MESSAGE_SIGNATURE_SECTION": {
@@ -330,6 +337,7 @@
     "REPORTS_LABEL": "Labels",
     "REPORTS_INBOX": "Inbox",
     "REPORTS_TEAM": "Team",
+    "AGENT_ASSIGNMENT": "Agent Assignment",
     "SET_AVAILABILITY_TITLE": "Set yourself as",
     "SET_YOUR_AVAILABILITY": "Set your availability",
     "SLA": "SLA",
@@ -418,5 +426,255 @@
       "SWITCH_TO_REPLY": "Switch to Reply",
       "TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown"
     }
+  },
+  "ASSIGNMENT_POLICY": {
+    "INDEX": {
+      "HEADER": {
+        "TITLE": "Agent assignment",
+        "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
+      },
+      "ASSIGNMENT_POLICY": {
+        "TITLE": "Assignment policy",
+        "DESCRIPTION": "Manage how conversations get assigned in inboxes.",
+        "FEATURES": [
+          "Assign by conversations evenly or by available capacity",
+          "Add fair distribution rules to avoid overloading any agent",
+          "Add inboxes to a policy - one policy per inbox"
+        ]
+      },
+      "AGENT_CAPACITY_POLICY": {
+        "TITLE": "Agent capacity policy",
+        "DESCRIPTION": "Manage workload for agents.",
+        "FEATURES": [
+          "Define maximum conversations per inbox",
+          "Create exceptions based on labels and time",
+          "Add agents to a policy - one policy per agent"
+        ]
+      }
+    },
+    "AGENT_ASSIGNMENT_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Assignment policy",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "ORDER": "Order",
+          "PRIORITY": "Priority",
+          "ACTIVE": "Active",
+          "INACTIVE": "Inactive",
+          "POPOVER": "Added inboxes",
+          "EDIT": "Edit"
+        },
+        "NO_RECORDS_FOUND": "No assignment policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create assignment policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy created successfully",
+          "ERROR_MESSAGE": "Failed to create assignment policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit assignment policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_INBOX_DIALOG": {
+          "TITLE": "Add inbox",
+          "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "Cancel"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update assignment policy"
+        },
+        "INBOX_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Inbox added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Inbox removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove inbox from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Description:",
+          "PLACEHOLDER": "Enter description"
+        },
+        "STATUS": {
+          "LABEL": "Status:",
+          "PLACEHOLDER": "Select status",
+          "ACTIVE": "Policy is active",
+          "INACTIVE": "Policy is inactive"
+        },
+        "ASSIGNMENT_ORDER": {
+          "LABEL": "Assignment order",
+          "ROUND_ROBIN": {
+            "LABEL": "Round robin",
+            "DESCRIPTION": "Assign conversations evenly among agents."
+          },
+          "BALANCED": {
+            "LABEL": "Balanced",
+            "DESCRIPTION": "Assign conversations based on available capacity."
+          }
+        },
+        "ASSIGNMENT_PRIORITY": {
+          "LABEL": "Assignment priority",
+          "EARLIEST_CREATED": {
+            "LABEL": "Earliest created",
+            "DESCRIPTION": "The conversation that was created first gets assigned first."
+          },
+          "LONGEST_WAITING": {
+            "LABEL": "Longest waiting",
+            "DESCRIPTION": "The conversation waiting the longest gets assigned first."
+          }
+        },
+        "FAIR_DISTRIBUTION": {
+          "LABEL": "Fair distribution policy",
+          "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
+          "INPUT_MAX": "Assign max",
+          "DURATION": "Conversations per agent in every"
+        },
+        "INBOXES": {
+          "LABEL": "Added inboxes",
+          "DESCRIPTION": "Add inboxes for which this policy will be applicable.",
+          "ADD_BUTTON": "Add inbox",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select inboxes to add",
+            "ADD_BUTTON": "Add"
+          },
+          "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
+          "API": {
+            "SUCCESS_MESSAGE": "Inbox successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Assignment policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete assignment policy"
+      }
+    },
+    "AGENT_CAPACITY_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Agent capacity",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "POPOVER": "Added agents",
+          "EDIT": "Edit"
+        },
+        "NO_RECORDS_FOUND": "No agent capacity policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create agent capacity policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy created successfully",
+          "ERROR_MESSAGE": "Failed to create agent capacity policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit agent capacity policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_AGENT_DIALOG": {
+          "TITLE": "Add agent",
+          "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "Cancel"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update agent capacity policy"
+        },
+        "AGENT_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Agent added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Agent removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove agent from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Description:",
+          "PLACEHOLDER": "Enter description"
+        },
+        "INBOX_CAPACITY_LIMIT": {
+          "LABEL": "Inbox capacity limits",
+          "ADD_BUTTON": "Add inbox",
+          "FIELD": {
+            "SELECT_INBOX": "Select inbox",
+            "MAX_CONVERSATIONS": "Max conversations",
+            "SET_LIMIT": "Set limit"
+          },
+          "EMPTY_STATE": "No inbox limit set"
+        },
+        "EXCLUSION_RULES": {
+          "LABEL": "Exclusion rules",
+          "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
+          "TAGS": {
+            "LABEL": "Exclude conversations tagged with specific labels",
+            "ADD_TAG": "add tag",
+            "DROPDOWN": {
+              "SEARCH_PLACEHOLDER": "Search and select tags to add"
+            },
+            "EMPTY_STATE": "No tags added to this policy."
+          },
+          "DURATION": {
+            "LABEL": "Exclude conversations older than a specified duration",
+            "PLACEHOLDER": "Set time"
+          }
+        },
+        "USERS": {
+          "LABEL": "Assigned agents",
+          "DESCRIPTION": "Add agents for which this policy will be applicable.",
+          "ADD_BUTTON": "Add agent",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select agents to add",
+            "ADD_BUTTON": "Add"
+          },
+          "EMPTY_STATE": "No agents added",
+          "API": {
+            "SUCCESS_MESSAGE": "Agent successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete agent capacity policy"
+      }
+    },
+    "DELETE_POLICY": {
+      "TITLE": "Delete policy",
+      "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
+      "CONFIRM_BUTTON_LABEL": "Delete",
+      "CANCEL_BUTTON_LABEL": "Cancel"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/nl/conversation.json

@@ -71,6 +71,17 @@
       "SHOW_LABELS": "Labels weergeven",
       "HIDE_LABELS": "Labels verbergen"
     },
+    "VOICE_CALL": {
+      "INCOMING_CALL": "Incoming call",
+      "OUTGOING_CALL": "Outgoing call",
+      "CALL_IN_PROGRESS": "Call in progress",
+      "NO_ANSWER": "No answer",
+      "MISSED_CALL": "Missed call",
+      "CALL_ENDED": "Call ended",
+      "NOT_ANSWERED_YET": "Not answered yet",
+      "THEY_ANSWERED": "They answered",
+      "YOU_ANSWERED": "You answered"
+    },
     "HEADER": {
       "RESOLVE_ACTION": "Oplossen",
       "REOPEN_ACTION": "Heropenen",

app/javascript/dashboard/i18n/locale/nl/settings.json

@@ -51,6 +51,13 @@
             "LARGER": "Larger",
             "EXTRA_LARGE": "Extra Large"
           }
+        },
+        "LANGUAGE": {
+          "TITLE": "Preferred Language",
+          "NOTE": "Choose the language you want to use.",
+          "UPDATE_SUCCESS": "Your Language settings have been updated successfully",
+          "UPDATE_ERROR": "There is an error while updating the language settings, please try again",
+          "USE_ACCOUNT_DEFAULT": "Use account default"
         }
       },
       "MESSAGE_SIGNATURE_SECTION": {
@@ -330,6 +337,7 @@
     "REPORTS_LABEL": "Labelen",
     "REPORTS_INBOX": "Postvak In",
     "REPORTS_TEAM": "Team",
+    "AGENT_ASSIGNMENT": "Agent Assignment",
     "SET_AVAILABILITY_TITLE": "Set yourself as",
     "SET_YOUR_AVAILABILITY": "Set your availability",
     "SLA": "SLA",
@@ -418,5 +426,255 @@
       "SWITCH_TO_REPLY": "Switch to Reply",
       "TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown"
     }
+  },
+  "ASSIGNMENT_POLICY": {
+    "INDEX": {
+      "HEADER": {
+        "TITLE": "Agent assignment",
+        "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
+      },
+      "ASSIGNMENT_POLICY": {
+        "TITLE": "Assignment policy",
+        "DESCRIPTION": "Manage how conversations get assigned in inboxes.",
+        "FEATURES": [
+          "Assign by conversations evenly or by available capacity",
+          "Add fair distribution rules to avoid overloading any agent",
+          "Add inboxes to a policy - one policy per inbox"
+        ]
+      },
+      "AGENT_CAPACITY_POLICY": {
+        "TITLE": "Agent capacity policy",
+        "DESCRIPTION": "Manage workload for agents.",
+        "FEATURES": [
+          "Define maximum conversations per inbox",
+          "Create exceptions based on labels and time",
+          "Add agents to a policy - one policy per agent"
+        ]
+      }
+    },
+    "AGENT_ASSIGNMENT_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Assignment policy",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "ORDER": "Order",
+          "PRIORITY": "Prioriteit",
+          "ACTIVE": "Actief",
+          "INACTIVE": "Inactive",
+          "POPOVER": "Added inboxes",
+          "EDIT": "Bewerken"
+        },
+        "NO_RECORDS_FOUND": "No assignment policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create assignment policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy created successfully",
+          "ERROR_MESSAGE": "Failed to create assignment policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit assignment policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_INBOX_DIALOG": {
+          "TITLE": "Add inbox",
+          "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "Annuleren"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update assignment policy"
+        },
+        "INBOX_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Inbox added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Inbox removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove inbox from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Beschrijving:",
+          "PLACEHOLDER": "Enter description"
+        },
+        "STATUS": {
+          "LABEL": "Status:",
+          "PLACEHOLDER": "Select status",
+          "ACTIVE": "Policy is active",
+          "INACTIVE": "Policy is inactive"
+        },
+        "ASSIGNMENT_ORDER": {
+          "LABEL": "Assignment order",
+          "ROUND_ROBIN": {
+            "LABEL": "Round robin",
+            "DESCRIPTION": "Assign conversations evenly among agents."
+          },
+          "BALANCED": {
+            "LABEL": "Balanced",
+            "DESCRIPTION": "Assign conversations based on available capacity."
+          }
+        },
+        "ASSIGNMENT_PRIORITY": {
+          "LABEL": "Assignment priority",
+          "EARLIEST_CREATED": {
+            "LABEL": "Earliest created",
+            "DESCRIPTION": "The conversation that was created first gets assigned first."
+          },
+          "LONGEST_WAITING": {
+            "LABEL": "Longest waiting",
+            "DESCRIPTION": "The conversation waiting the longest gets assigned first."
+          }
+        },
+        "FAIR_DISTRIBUTION": {
+          "LABEL": "Fair distribution policy",
+          "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
+          "INPUT_MAX": "Assign max",
+          "DURATION": "Conversations per agent in every"
+        },
+        "INBOXES": {
+          "LABEL": "Added inboxes",
+          "DESCRIPTION": "Add inboxes for which this policy will be applicable.",
+          "ADD_BUTTON": "Add inbox",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select inboxes to add",
+            "ADD_BUTTON": "Toevoegen"
+          },
+          "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
+          "API": {
+            "SUCCESS_MESSAGE": "Inbox successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Assignment policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete assignment policy"
+      }
+    },
+    "AGENT_CAPACITY_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Agent capacity",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "POPOVER": "Added agents",
+          "EDIT": "Bewerken"
+        },
+        "NO_RECORDS_FOUND": "No agent capacity policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create agent capacity policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy created successfully",
+          "ERROR_MESSAGE": "Failed to create agent capacity policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit agent capacity policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_AGENT_DIALOG": {
+          "TITLE": "Add agent",
+          "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "Annuleren"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update agent capacity policy"
+        },
+        "AGENT_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Agent added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Agent removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove agent from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Beschrijving:",
+          "PLACEHOLDER": "Enter description"
+        },
+        "INBOX_CAPACITY_LIMIT": {
+          "LABEL": "Inbox capacity limits",
+          "ADD_BUTTON": "Add inbox",
+          "FIELD": {
+            "SELECT_INBOX": "Select inbox",
+            "MAX_CONVERSATIONS": "Max conversations",
+            "SET_LIMIT": "Set limit"
+          },
+          "EMPTY_STATE": "No inbox limit set"
+        },
+        "EXCLUSION_RULES": {
+          "LABEL": "Exclusion rules",
+          "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
+          "TAGS": {
+            "LABEL": "Exclude conversations tagged with specific labels",
+            "ADD_TAG": "add tag",
+            "DROPDOWN": {
+              "SEARCH_PLACEHOLDER": "Search and select tags to add"
+            },
+            "EMPTY_STATE": "No tags added to this policy."
+          },
+          "DURATION": {
+            "LABEL": "Exclude conversations older than a specified duration",
+            "PLACEHOLDER": "Set time"
+          }
+        },
+        "USERS": {
+          "LABEL": "Assigned agents",
+          "DESCRIPTION": "Add agents for which this policy will be applicable.",
+          "ADD_BUTTON": "Add agent",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select agents to add",
+            "ADD_BUTTON": "Toevoegen"
+          },
+          "EMPTY_STATE": "No agents added",
+          "API": {
+            "SUCCESS_MESSAGE": "Agent successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete agent capacity policy"
+      }
+    },
+    "DELETE_POLICY": {
+      "TITLE": "Delete policy",
+      "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
+      "CONFIRM_BUTTON_LABEL": "Verwijderen",
+      "CANCEL_BUTTON_LABEL": "Annuleren"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/no/conversation.json

@@ -71,6 +71,17 @@
       "SHOW_LABELS": "Show labels",
       "HIDE_LABELS": "Hide labels"
     },
+    "VOICE_CALL": {
+      "INCOMING_CALL": "Incoming call",
+      "OUTGOING_CALL": "Outgoing call",
+      "CALL_IN_PROGRESS": "Call in progress",
+      "NO_ANSWER": "No answer",
+      "MISSED_CALL": "Missed call",
+      "CALL_ENDED": "Call ended",
+      "NOT_ANSWERED_YET": "Not answered yet",
+      "THEY_ANSWERED": "They answered",
+      "YOU_ANSWERED": "You answered"
+    },
     "HEADER": {
       "RESOLVE_ACTION": "Løs",
       "REOPEN_ACTION": "Gjenåpne",

app/javascript/dashboard/i18n/locale/no/settings.json

@@ -51,6 +51,13 @@
             "LARGER": "Larger",
             "EXTRA_LARGE": "Extra Large"
           }
+        },
+        "LANGUAGE": {
+          "TITLE": "Preferred Language",
+          "NOTE": "Choose the language you want to use.",
+          "UPDATE_SUCCESS": "Your Language settings have been updated successfully",
+          "UPDATE_ERROR": "There is an error while updating the language settings, please try again",
+          "USE_ACCOUNT_DEFAULT": "Use account default"
         }
       },
       "MESSAGE_SIGNATURE_SECTION": {
@@ -330,6 +337,7 @@
     "REPORTS_LABEL": "Etiketter",
     "REPORTS_INBOX": "Inbox",
     "REPORTS_TEAM": "Team",
+    "AGENT_ASSIGNMENT": "Agent Assignment",
     "SET_AVAILABILITY_TITLE": "Set yourself as",
     "SET_YOUR_AVAILABILITY": "Set your availability",
     "SLA": "SLA",
@@ -418,5 +426,255 @@
       "SWITCH_TO_REPLY": "Switch to Reply",
       "TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown"
     }
+  },
+  "ASSIGNMENT_POLICY": {
+    "INDEX": {
+      "HEADER": {
+        "TITLE": "Agent assignment",
+        "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
+      },
+      "ASSIGNMENT_POLICY": {
+        "TITLE": "Assignment policy",
+        "DESCRIPTION": "Manage how conversations get assigned in inboxes.",
+        "FEATURES": [
+          "Assign by conversations evenly or by available capacity",
+          "Add fair distribution rules to avoid overloading any agent",
+          "Add inboxes to a policy - one policy per inbox"
+        ]
+      },
+      "AGENT_CAPACITY_POLICY": {
+        "TITLE": "Agent capacity policy",
+        "DESCRIPTION": "Manage workload for agents.",
+        "FEATURES": [
+          "Define maximum conversations per inbox",
+          "Create exceptions based on labels and time",
+          "Add agents to a policy - one policy per agent"
+        ]
+      }
+    },
+    "AGENT_ASSIGNMENT_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Assignment policy",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "ORDER": "Order",
+          "PRIORITY": "Priority",
+          "ACTIVE": "Active",
+          "INACTIVE": "Inactive",
+          "POPOVER": "Added inboxes",
+          "EDIT": "Rediger"
+        },
+        "NO_RECORDS_FOUND": "No assignment policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create assignment policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy created successfully",
+          "ERROR_MESSAGE": "Failed to create assignment policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit assignment policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_INBOX_DIALOG": {
+          "TITLE": "Add inbox",
+          "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "Avbryt"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update assignment policy"
+        },
+        "INBOX_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Inbox added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Inbox removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove inbox from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Beskrivelse:",
+          "PLACEHOLDER": "Enter description"
+        },
+        "STATUS": {
+          "LABEL": "Satus:",
+          "PLACEHOLDER": "Select status",
+          "ACTIVE": "Policy is active",
+          "INACTIVE": "Policy is inactive"
+        },
+        "ASSIGNMENT_ORDER": {
+          "LABEL": "Assignment order",
+          "ROUND_ROBIN": {
+            "LABEL": "Round robin",
+            "DESCRIPTION": "Assign conversations evenly among agents."
+          },
+          "BALANCED": {
+            "LABEL": "Balanced",
+            "DESCRIPTION": "Assign conversations based on available capacity."
+          }
+        },
+        "ASSIGNMENT_PRIORITY": {
+          "LABEL": "Assignment priority",
+          "EARLIEST_CREATED": {
+            "LABEL": "Earliest created",
+            "DESCRIPTION": "The conversation that was created first gets assigned first."
+          },
+          "LONGEST_WAITING": {
+            "LABEL": "Longest waiting",
+            "DESCRIPTION": "The conversation waiting the longest gets assigned first."
+          }
+        },
+        "FAIR_DISTRIBUTION": {
+          "LABEL": "Fair distribution policy",
+          "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
+          "INPUT_MAX": "Assign max",
+          "DURATION": "Conversations per agent in every"
+        },
+        "INBOXES": {
+          "LABEL": "Added inboxes",
+          "DESCRIPTION": "Add inboxes for which this policy will be applicable.",
+          "ADD_BUTTON": "Add inbox",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select inboxes to add",
+            "ADD_BUTTON": "Add"
+          },
+          "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
+          "API": {
+            "SUCCESS_MESSAGE": "Inbox successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Assignment policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete assignment policy"
+      }
+    },
+    "AGENT_CAPACITY_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Agent capacity",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "POPOVER": "Added agents",
+          "EDIT": "Rediger"
+        },
+        "NO_RECORDS_FOUND": "No agent capacity policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create agent capacity policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy created successfully",
+          "ERROR_MESSAGE": "Failed to create agent capacity policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit agent capacity policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_AGENT_DIALOG": {
+          "TITLE": "Add agent",
+          "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "Avbryt"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update agent capacity policy"
+        },
+        "AGENT_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Agent added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Agent removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove agent from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Beskrivelse:",
+          "PLACEHOLDER": "Enter description"
+        },
+        "INBOX_CAPACITY_LIMIT": {
+          "LABEL": "Inbox capacity limits",
+          "ADD_BUTTON": "Add inbox",
+          "FIELD": {
+            "SELECT_INBOX": "Select inbox",
+            "MAX_CONVERSATIONS": "Max conversations",
+            "SET_LIMIT": "Set limit"
+          },
+          "EMPTY_STATE": "No inbox limit set"
+        },
+        "EXCLUSION_RULES": {
+          "LABEL": "Exclusion rules",
+          "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
+          "TAGS": {
+            "LABEL": "Exclude conversations tagged with specific labels",
+            "ADD_TAG": "add tag",
+            "DROPDOWN": {
+              "SEARCH_PLACEHOLDER": "Search and select tags to add"
+            },
+            "EMPTY_STATE": "No tags added to this policy."
+          },
+          "DURATION": {
+            "LABEL": "Exclude conversations older than a specified duration",
+            "PLACEHOLDER": "Set time"
+          }
+        },
+        "USERS": {
+          "LABEL": "Assigned agents",
+          "DESCRIPTION": "Add agents for which this policy will be applicable.",
+          "ADD_BUTTON": "Add agent",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select agents to add",
+            "ADD_BUTTON": "Add"
+          },
+          "EMPTY_STATE": "No agents added",
+          "API": {
+            "SUCCESS_MESSAGE": "Agent successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete agent capacity policy"
+      }
+    },
+    "DELETE_POLICY": {
+      "TITLE": "Delete policy",
+      "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
+      "CONFIRM_BUTTON_LABEL": "Slett",
+      "CANCEL_BUTTON_LABEL": "Avbryt"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/pl/conversation.json

@@ -71,6 +71,17 @@
       "SHOW_LABELS": "Pokaż etykiety",
       "HIDE_LABELS": "Ukryj etykiety"
     },
+    "VOICE_CALL": {
+      "INCOMING_CALL": "Incoming call",
+      "OUTGOING_CALL": "Outgoing call",
+      "CALL_IN_PROGRESS": "Call in progress",
+      "NO_ANSWER": "No answer",
+      "MISSED_CALL": "Missed call",
+      "CALL_ENDED": "Call ended",
+      "NOT_ANSWERED_YET": "Not answered yet",
+      "THEY_ANSWERED": "They answered",
+      "YOU_ANSWERED": "You answered"
+    },
     "HEADER": {
       "RESOLVE_ACTION": "Rozwiąż",
       "REOPEN_ACTION": "Otwórz ponownie",

app/javascript/dashboard/i18n/locale/pl/settings.json

@@ -51,6 +51,13 @@
             "LARGER": "Larger",
             "EXTRA_LARGE": "Extra Large"
           }
+        },
+        "LANGUAGE": {
+          "TITLE": "Preferred Language",
+          "NOTE": "Choose the language you want to use.",
+          "UPDATE_SUCCESS": "Your Language settings have been updated successfully",
+          "UPDATE_ERROR": "There is an error while updating the language settings, please try again",
+          "USE_ACCOUNT_DEFAULT": "Use account default"
         }
       },
       "MESSAGE_SIGNATURE_SECTION": {
@@ -330,6 +337,7 @@
     "REPORTS_LABEL": "Etykiety",
     "REPORTS_INBOX": "Skrzynka odbiorcza",
     "REPORTS_TEAM": "Zespół",
+    "AGENT_ASSIGNMENT": "Agent Assignment",
     "SET_AVAILABILITY_TITLE": "Ustaw dostępność jako",
     "SET_YOUR_AVAILABILITY": "Ustaw swoją dostępność",
     "SLA": "SLA",
@@ -418,5 +426,255 @@
       "SWITCH_TO_REPLY": "Przełącz do odpowiedzi",
       "TOGGLE_SNOOZE_DROPDOWN": "Przełącz menu rozwijane drzemki"
     }
+  },
+  "ASSIGNMENT_POLICY": {
+    "INDEX": {
+      "HEADER": {
+        "TITLE": "Agent assignment",
+        "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
+      },
+      "ASSIGNMENT_POLICY": {
+        "TITLE": "Assignment policy",
+        "DESCRIPTION": "Manage how conversations get assigned in inboxes.",
+        "FEATURES": [
+          "Assign by conversations evenly or by available capacity",
+          "Add fair distribution rules to avoid overloading any agent",
+          "Add inboxes to a policy - one policy per inbox"
+        ]
+      },
+      "AGENT_CAPACITY_POLICY": {
+        "TITLE": "Agent capacity policy",
+        "DESCRIPTION": "Manage workload for agents.",
+        "FEATURES": [
+          "Define maximum conversations per inbox",
+          "Create exceptions based on labels and time",
+          "Add agents to a policy - one policy per agent"
+        ]
+      }
+    },
+    "AGENT_ASSIGNMENT_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Assignment policy",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "ORDER": "Order",
+          "PRIORITY": "Priorytet",
+          "ACTIVE": "Aktywne",
+          "INACTIVE": "Inactive",
+          "POPOVER": "Added inboxes",
+          "EDIT": "Edytuj"
+        },
+        "NO_RECORDS_FOUND": "No assignment policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create assignment policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy created successfully",
+          "ERROR_MESSAGE": "Failed to create assignment policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit assignment policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_INBOX_DIALOG": {
+          "TITLE": "Add inbox",
+          "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "Anuluj"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update assignment policy"
+        },
+        "INBOX_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Inbox added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Inbox removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove inbox from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Opis:",
+          "PLACEHOLDER": "Enter description"
+        },
+        "STATUS": {
+          "LABEL": "Status:",
+          "PLACEHOLDER": "Select status",
+          "ACTIVE": "Policy is active",
+          "INACTIVE": "Policy is inactive"
+        },
+        "ASSIGNMENT_ORDER": {
+          "LABEL": "Assignment order",
+          "ROUND_ROBIN": {
+            "LABEL": "Round robin",
+            "DESCRIPTION": "Assign conversations evenly among agents."
+          },
+          "BALANCED": {
+            "LABEL": "Balanced",
+            "DESCRIPTION": "Assign conversations based on available capacity."
+          }
+        },
+        "ASSIGNMENT_PRIORITY": {
+          "LABEL": "Assignment priority",
+          "EARLIEST_CREATED": {
+            "LABEL": "Earliest created",
+            "DESCRIPTION": "The conversation that was created first gets assigned first."
+          },
+          "LONGEST_WAITING": {
+            "LABEL": "Longest waiting",
+            "DESCRIPTION": "The conversation waiting the longest gets assigned first."
+          }
+        },
+        "FAIR_DISTRIBUTION": {
+          "LABEL": "Fair distribution policy",
+          "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
+          "INPUT_MAX": "Assign max",
+          "DURATION": "Conversations per agent in every"
+        },
+        "INBOXES": {
+          "LABEL": "Added inboxes",
+          "DESCRIPTION": "Add inboxes for which this policy will be applicable.",
+          "ADD_BUTTON": "Add inbox",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select inboxes to add",
+            "ADD_BUTTON": "Dodaj"
+          },
+          "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
+          "API": {
+            "SUCCESS_MESSAGE": "Inbox successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Assignment policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete assignment policy"
+      }
+    },
+    "AGENT_CAPACITY_POLICY": {
+      "INDEX": {
+        "HEADER": {
+          "TITLE": "Agent capacity",
+          "CREATE_POLICY": "New policy"
+        },
+        "CARD": {
+          "POPOVER": "Added agents",
+          "EDIT": "Edytuj"
+        },
+        "NO_RECORDS_FOUND": "No agent capacity policies found"
+      },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create agent capacity policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy created successfully",
+          "ERROR_MESSAGE": "Failed to create agent capacity policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit agent capacity policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_AGENT_DIALOG": {
+          "TITLE": "Add agent",
+          "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "Anuluj"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update agent capacity policy"
+        },
+        "AGENT_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Agent added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Agent removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove agent from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Opis:",
+          "PLACEHOLDER": "Enter description"
+        },
+        "INBOX_CAPACITY_LIMIT": {
+          "LABEL": "Inbox capacity limits",
+          "ADD_BUTTON": "Add inbox",
+          "FIELD": {
+            "SELECT_INBOX": "Select inbox",
+            "MAX_CONVERSATIONS": "Max conversations",
+            "SET_LIMIT": "Set limit"
+          },
+          "EMPTY_STATE": "No inbox limit set"
+        },
+        "EXCLUSION_RULES": {
+          "LABEL": "Exclusion rules",
+          "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
+          "TAGS": {
+            "LABEL": "Exclude conversations tagged with specific labels",
+            "ADD_TAG": "add tag",
+            "DROPDOWN": {
+              "SEARCH_PLACEHOLDER": "Search and select tags to add"
+            },
+            "EMPTY_STATE": "No tags added to this policy."
+          },
+          "DURATION": {
+            "LABEL": "Exclude conversations older than a specified duration",
+            "PLACEHOLDER": "Set time"
+          }
+        },
+        "USERS": {
+          "LABEL": "Assigned agents",
+          "DESCRIPTION": "Add agents for which this policy will be applicable.",
+          "ADD_BUTTON": "Add agent",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select agents to add",
+            "ADD_BUTTON": "Dodaj"
+          },
+          "EMPTY_STATE": "No agents added",
+          "API": {
+            "SUCCESS_MESSAGE": "Agent successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
+          }
+        }
+      },
+      "DELETE_POLICY": {
+        "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete agent capacity policy"
+      }
+    },
+    "DELETE_POLICY": {
+      "TITLE": "Delete policy",
+      "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
+      "CONFIRM_BUTTON_LABEL": "Usuń",
+      "CANCEL_BUTTON_LABEL": "Anuluj"
+    }
   }
 }