From 497d34c097f00bb27e5f9cbba094cbde61479996 Mon Sep 17 00:00:00 2001
From: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Date: Tue, 19 May 2026 10:27:14 +0530
Subject: [PATCH] fix: render markdown in CSAT survey messages (#14468)

---
 .../components-next/message/bubbles/CSAT.vue    |  4 +++-
 app/javascript/entrypoints/survey.js            |  3 +++
 .../shared/components/CustomerSatisfaction.vue  | 15 ++++++++++++---
 app/javascript/survey/views/Response.vue        | 17 ++++++++++++-----
 4 files changed, 30 insertions(+), 9 deletions(-)

diff --git a/app/javascript/dashboard/components-next/message/bubbles/CSAT.vue b/app/javascript/dashboard/components-next/message/bubbles/CSAT.vue
index 6f86bd868..95059a97f 100644
--- a/app/javascript/dashboard/components-next/message/bubbles/CSAT.vue
+++ b/app/javascript/dashboard/components-next/message/bubbles/CSAT.vue
@@ -1,6 +1,7 @@
 <script setup>
 import { computed } from 'vue';
 import BaseBubble from './Base.vue';
+import FormattedContent from './Text/FormattedContent.vue';
 import { useI18n } from 'vue-i18n';
 import { CSAT_RATINGS, CSAT_DISPLAY_TYPES } from 'shared/constants/messages';
 import { useMessageContext } from '../provider.js';
@@ -41,7 +42,8 @@ const starRatingValue = computed(() => {
 
 <template>
   <BaseBubble class="px-4 py-3" data-bubble-name="csat">
-    <h4>{{ content || t('CONVERSATION.CSAT_REPLY_MESSAGE') }}</h4>
+    <FormattedContent v-if="content" :content="content" />
+    <h4 v-else>{{ t('CONVERSATION.CSAT_REPLY_MESSAGE') }}</h4>
     <dl v-if="isRatingSubmitted" class="mt-4">
       <dt class="text-n-slate-11 italic">
         {{ t('CONVERSATION.RATING_TITLE') }}
diff --git a/app/javascript/entrypoints/survey.js b/app/javascript/entrypoints/survey.js
index 20b9c51a2..806d5055c 100644
--- a/app/javascript/entrypoints/survey.js
+++ b/app/javascript/entrypoints/survey.js
@@ -1,8 +1,10 @@
 import { createApp } from 'vue';
 import { createI18n } from 'vue-i18n';
+import VueDOMPurifyHTML from 'vue-dompurify-html';
 import store from '../survey/store';
 import i18nMessages from '../survey/i18n';
 import App from '../survey/App.vue';
+import { domPurifyConfig } from '../shared/helpers/HTMLSanitizer';
 
 const app = createApp(App);
 const i18n = createI18n({
@@ -12,6 +14,7 @@ const i18n = createI18n({
 
 app.use(i18n);
 app.use(store);
+app.use(VueDOMPurifyHTML, domPurifyConfig);
 
 window.onload = () => {
   window.WOOT_SURVEY = app.mount('#app');
diff --git a/app/javascript/shared/components/CustomerSatisfaction.vue b/app/javascript/shared/components/CustomerSatisfaction.vue
index 799ec772c..de0647069 100644
--- a/app/javascript/shared/components/CustomerSatisfaction.vue
+++ b/app/javascript/shared/components/CustomerSatisfaction.vue
@@ -4,6 +4,7 @@ import Spinner from 'shared/components/Spinner.vue';
 import { CSAT_RATINGS, CSAT_DISPLAY_TYPES } from 'shared/constants/messages';
 import FluentIcon from 'shared/components/FluentIcon/Index.vue';
 import StarRating from 'shared/components/StarRating.vue';
+import { useMessageFormatter } from 'shared/composables/useMessageFormatter';
 import { getContrastingTextColor } from '@chatwoot/utils';
 
 export default {
@@ -30,6 +31,10 @@ export default {
       default: '',
     },
   },
+  setup() {
+    const { formatMessage } = useMessageFormatter();
+    return { formatMessage };
+  },
   data() {
     return {
       email: '',
@@ -61,6 +66,9 @@ export default {
         ? this.$t('CSAT.SUBMITTED_TITLE')
         : this.message || this.$t('CSAT.TITLE');
     },
+    formattedTitle() {
+      return this.formatMessage(this.title, false);
+    },
     isEmojiType() {
       return this.displayType === CSAT_DISPLAY_TYPES.EMOJI;
     },
@@ -128,9 +136,10 @@ export default {
     class="customer-satisfaction w-full bg-n-background dark:bg-n-solid-3 shadow-[0_0.25rem_6px_rgba(50,50,93,0.08),0_1px_3px_rgba(0,0,0,0.05)] ltr:rounded-bl-[0.25rem] rtl:rounded-br-[0.25rem] rounded-lg inline-block leading-[1.5] mt-1 border-t-2 border-t-n-brand border-solid"
     :style="{ borderColor: widgetColor }"
   >
-    <h6 class="text-n-slate-12 text-sm font-medium pt-5 px-2.5 text-center">
-      {{ title }}
-    </h6>
+    <h6
+      v-dompurify-html="formattedTitle"
+      class="text-n-slate-12 text-sm font-medium pt-5 px-2.5 text-center prose prose-bubble"
+    />
     <div v-if="isEmojiType" class="ratings flex justify-around py-5 px-4">
       <button
         v-for="rating in ratings"
diff --git a/app/javascript/survey/views/Response.vue b/app/javascript/survey/views/Response.vue
index 38fc4c66e..ecd37257b 100644
--- a/app/javascript/survey/views/Response.vue
+++ b/app/javascript/survey/views/Response.vue
@@ -6,6 +6,7 @@ import Rating from 'survey/components/Rating.vue';
 import Feedback from 'survey/components/Feedback.vue';
 import Banner from 'survey/components/Banner.vue';
 import StarRating from 'shared/components/StarRating.vue';
+import { useMessageFormatter } from 'shared/composables/useMessageFormatter';
 import { getSurveyDetails, updateSurvey } from 'survey/api/survey';
 
 import { CSAT_DISPLAY_TYPES } from 'shared/constants/messages';
@@ -20,6 +21,10 @@ export default {
     Feedback,
     StarRating,
   },
+  setup() {
+    const { formatMessage } = useMessageFormatter();
+    return { formatMessage };
+  },
   data() {
     return {
       surveyDetails: null,
@@ -77,6 +82,9 @@ export default {
       }
       return this.$t('SURVEY.RATING.SUCCESS_MESSAGE');
     },
+    formattedMessageContent() {
+      return this.formatMessage(this.messageContent, false);
+    },
   },
   async mounted() {
     this.getSurveyDetails();
@@ -167,12 +175,11 @@ export default {
     >
       <div class="w-full px-12 pt-12 pb-6 m-auto my-0">
         <img v-if="logo" :src="logo" alt="Chatwoot logo" class="mb-6 logo" />
-        <p
+        <div
           v-if="!isRatingSubmitted"
-          class="mb-8 text-lg leading-relaxed text-n-slate-12"
-        >
-          {{ messageContent }}
-        </p>
+          v-dompurify-html="formattedMessageContent"
+          class="mb-8 text-lg leading-relaxed text-n-slate-12 prose prose-bubble"
+        />
         <Banner
           v-if="shouldShowBanner"
           :show-success="shouldShowSuccessMessage"