diff --git a/enterprise/app/controllers/api/v1/accounts/applied_slas_controller.rb b/enterprise/app/controllers/api/v1/accounts/applied_slas_controller.rb
index ff33a6458..a7e813276 100644
--- a/enterprise/app/controllers/api/v1/accounts/applied_slas_controller.rb
+++ b/enterprise/app/controllers/api/v1/accounts/applied_slas_controller.rb
@@ -6,12 +6,29 @@ class Api::V1::Accounts::AppliedSlasController < Api::V1::Accounts::EnterpriseAc
   before_action :check_admin_authorization?
 
   def metrics
-    @total_applied_slas = @applied_slas.count
-    @number_of_sla_breaches = @applied_slas.missed.count
+    @total_applied_slas = total_applied_slas
+    @number_of_sla_breaches = number_of_sla_breaches
+    @hit_rate = hit_rate
   end
 
   private
 
+  def total_applied_slas
+    @total_applied_slas ||= @applied_slas.count
+  end
+
+  def number_of_sla_breaches
+    @number_of_sla_breaches ||= @applied_slas.missed.count
+  end
+
+  def hit_rate
+    number_of_sla_breaches.zero? ? '100%' : "#{hit_rate_percentage}%"
+  end
+
+  def hit_rate_percentage
+    ((total_applied_slas - number_of_sla_breaches) / total_applied_slas.to_f * 100).round(2)
+  end
+
   def set_appplied_slas
     @applied_slas = initial_query
                     .filter_by_date_range(range)
diff --git a/enterprise/app/views/api/v1/accounts/applied_slas/metrics.json.jbuilder b/enterprise/app/views/api/v1/accounts/applied_slas/metrics.json.jbuilder
index 265e756fe..13f184845 100644
--- a/enterprise/app/views/api/v1/accounts/applied_slas/metrics.json.jbuilder
+++ b/enterprise/app/views/api/v1/accounts/applied_slas/metrics.json.jbuilder
@@ -1,2 +1,3 @@
 json.total_applied_slas @total_applied_slas
 json.number_of_sla_breaches @number_of_sla_breaches
+json.hit_rate @hit_rate
diff --git a/spec/enterprise/controllers/api/v1/accounts/applied_slas_controller_spec.rb b/spec/enterprise/controllers/api/v1/accounts/applied_slas_controller_spec.rb
index f40842bd6..6ab32b082 100644
--- a/spec/enterprise/controllers/api/v1/accounts/applied_slas_controller_spec.rb
+++ b/spec/enterprise/controllers/api/v1/accounts/applied_slas_controller_spec.rb
@@ -25,14 +25,16 @@ RSpec.describe 'Applied SLAs API', type: :request do
 
     context 'when it is an authenticated user' do
       it 'returns the sla metrics' do
-        create(:applied_sla, sla_policy: sla_policy1, conversation: conversation1)
+        create(:applied_sla, sla_policy: sla_policy1, conversation: conversation1, sla_status: 'missed')
+
         get "/api/v1/accounts/#{account.id}/applied_slas/metrics",
             headers: administrator.create_new_auth_token
         expect(response).to have_http_status(:success)
         body = JSON.parse(response.body)
 
         expect(body).to include('total_applied_slas' => 1)
-        expect(body).to include('number_of_sla_breaches' => 0)
+        expect(body).to include('number_of_sla_breaches' => 1)
+        expect(body).to include('hit_rate' => '0.0%')
       end
 
       it 'filters sla metrics based on a date range' do
@@ -47,6 +49,7 @@ RSpec.describe 'Applied SLAs API', type: :request do
 
         expect(body).to include('total_applied_slas' => 1)
         expect(body).to include('number_of_sla_breaches' => 0)
+        expect(body).to include('hit_rate' => '100%')
       end
 
       it 'filters sla metrics based on a date range and agent ids' do
@@ -62,6 +65,7 @@ RSpec.describe 'Applied SLAs API', type: :request do
 
         expect(body).to include('total_applied_slas' => 3)
         expect(body).to include('number_of_sla_breaches' => 1)
+        expect(body).to include('hit_rate' => '66.67%')
       end
 
       it 'filters sla metrics based on sla policy ids' do
@@ -77,6 +81,7 @@ RSpec.describe 'Applied SLAs API', type: :request do
 
         expect(body).to include('total_applied_slas' => 2)
         expect(body).to include('number_of_sla_breaches' => 1)
+        expect(body).to include('hit_rate' => '50.0%')
       end
 
       it 'filters sla metrics based on labels' do
@@ -94,6 +99,7 @@ RSpec.describe 'Applied SLAs API', type: :request do
 
         expect(body).to include('total_applied_slas' => 2)
         expect(body).to include('number_of_sla_breaches' => 1)
+        expect(body).to include('hit_rate' => '50.0%')
       end
     end
   end