diff --git a/app/javascript/react-components/src/components/ChatwootProvider.jsx b/app/javascript/react-components/src/components/ChatwootProvider.jsx
index 90600889f..dfd269917 100644
--- a/app/javascript/react-components/src/components/ChatwootProvider.jsx
+++ b/app/javascript/react-components/src/components/ChatwootProvider.jsx
@@ -18,6 +18,7 @@ export const ChatwootProvider = ({
   conversationId,
   disableUpload,
   disableEditor,
+  disablePrivateNote,
   children,
 }) => {
   const isInitialized = useRef(false);
@@ -38,6 +39,7 @@ export const ChatwootProvider = ({
     accountId: Number(accountId),
     conversationId: Number(conversationId),
     disableEditor: disableEditor || false,
+    disablePrivateNote: disablePrivateNote || false,
     disableUpload: disableUpload || false,
     websocketURL: websocketURL,
     pubsubToken: pubsubToken,
@@ -56,6 +58,7 @@ export const ChatwootProvider = ({
     window.__PUBSUB_TOKEN__ = config.pubsubToken;
     window.__WOOT_CONVERSATION_ID__ = config.conversationId;
     window.__EDITOR_DISABLE_UPLOAD__ = config.disableUpload;
+    window.__EDITOR_DISABLE_PRIVATE_NOTE__ = config.disablePrivateNote;
     window.__DISABLE_EDITOR__ = config.disableEditor;
     window.__WOOT_ISOLATED_SHELL__ = true;
     /* eslint-enable no-underscore-dangle */
diff --git a/app/javascript/ui/LiteReplyBox.vue b/app/javascript/ui/LiteReplyBox.vue
index ad4de26f5..edebf684a 100644
--- a/app/javascript/ui/LiteReplyBox.vue
+++ b/app/javascript/ui/LiteReplyBox.vue
@@ -107,6 +107,10 @@ export default {
     maxLength() {
       return MESSAGE_MAX_LENGTH.GENERAL;
     },
+    allowPrivateNote() {
+      // eslint-disable-next-line no-underscore-dangle
+      return window.__EDITOR_DISABLE_PRIVATE_NOTE__ !== true;
+    },
     isEditorDisabled() {
       // eslint-disable-next-line no-underscore-dangle
       return window.__DISABLE_EDITOR__;
@@ -123,7 +127,7 @@ export default {
     },
     replyBoxClass() {
       return {
-        'is-private': this.isPrivate,
+        'is-private': this.isPrivate && this.allowPrivateNote,
         'is-focused': this.isFocused || this.hasAttachments,
         'pointer-events-none grayscale opacity-70': this.isEditorDisabled,
       };
@@ -132,6 +136,7 @@ export default {
       return this.attachedFiles.length;
     },
     isOnPrivateNote() {
+      if (!this.allowPrivateNote) return false;
       return this.replyType === REPLY_EDITOR_MODES.NOTE;
     },
     isOnExpandedLayout() {
@@ -222,6 +227,8 @@ export default {
       }
     },
     setReplyMode(mode = REPLY_EDITOR_MODES.REPLY) {
+      if (!this.allowPrivateNote) return;
+
       const { can_reply: canReply } = this.currentChat;
       this.$store.dispatch('draftMessages/setReplyEditorMode', {
         mode,
@@ -381,6 +388,7 @@ export default {
 <template>
   <div ref="replyEditor" class="reply-box" :class="replyBoxClass">
     <ReplyTopPanel
+      v-if="allowPrivateNote"
       :mode="replyType"
       disable-popout
       :is-message-length-reaching-threshold="isMessageLengthReachingThreshold"