review changes

2025-11-12 17:59:52 +05:30
parent 3c7b4f6011
commit 44da47c845
7 changed files with 29 additions and 22 deletions
@@ -42,4 +42,9 @@ module Redis::RedisKeys
  SLACK_MESSAGE_MUTEX = 'SLACK_MESSAGE_LOCK::%<conversation_id>s::%<reference_id>s'.freeze
  EMAIL_MESSAGE_MUTEX = 'EMAIL_CHANNEL_LOCK::%<inbox_id>s'.freeze
  CRM_PROCESS_MUTEX = 'CRM_PROCESS_MUTEX::%<hook_id>s'.freeze
+
+  ## Auto Assignment Keys
+  # Track conversation assignments to agents for rate limiting
+  ASSIGNMENT_KEY = 'ASSIGNMENT::%<inbox_id>d::AGENT::%<agent_id>d::CONVERSATION::%<conversation_id>d'.freeze
+  ASSIGNMENT_KEY_PATTERN = 'ASSIGNMENT::%<inbox_id>d::AGENT::%<agent_id>d::*'.freeze
 end