diff --git a/app/javascript/dashboard/components-next/Contacts/ContactsDetailsLayout.vue b/app/javascript/dashboard/components-next/Contacts/ContactsDetailsLayout.vue
index 34c31aac1..ad007af1c 100644
--- a/app/javascript/dashboard/components-next/Contacts/ContactsDetailsLayout.vue
+++ b/app/javascript/dashboard/components-next/Contacts/ContactsDetailsLayout.vue
@@ -1,28 +1,30 @@
 <script setup>
 import { computed, useSlots } from 'vue';
 import { useI18n } from 'vue-i18n';
+import { useRoute } from 'vue-router';
 
-// import Button from 'dashboard/components-next/button/Button.vue';
+import Button from 'dashboard/components-next/button/Button.vue';
 import Breadcrumb from 'dashboard/components-next/breadcrumb/Breadcrumb.vue';
+import ComposeConversation from 'dashboard/components-next/NewConversation/ComposeConversation.vue';
 
 const props = defineProps({
-  // buttonLabel: {
-  //   type: String,
-  //   default: '',
-  // },
+  buttonLabel: {
+    type: String,
+    default: '',
+  },
   selectedContact: {
     type: Object,
     default: () => ({}),
   },
 });
 
-const emit = defineEmits([
-  // 'message',
-  'goToContactsList',
-]);
+const emit = defineEmits(['goToContactsList']);
 
 const { t } = useI18n();
 const slots = useSlots();
+const route = useRoute();
+
+const contactId = computed(() => route.params.contactId);
 
 const selectedContactName = computed(() => {
   return props.selectedContact?.name;
@@ -62,7 +64,11 @@ const handleBreadcrumbClick = () => {
               :items="breadcrumbItems"
               @click="handleBreadcrumbClick"
             />
-            <!-- <Button :label="buttonLabel" size="sm" @click="emit('message')" /> -->
+            <ComposeConversation :contact-id="contactId">
+              <template #trigger="{ toggle }">
+                <Button :label="buttonLabel" size="sm" @click="toggle" />
+              </template>
+            </ComposeConversation>
           </div>
         </div>
       </header>
diff --git a/app/javascript/dashboard/components-next/Contacts/ContactsForm/ContactsForm.vue b/app/javascript/dashboard/components-next/Contacts/ContactsForm/ContactsForm.vue
index b6b24ce26..a49236cb1 100644
--- a/app/javascript/dashboard/components-next/Contacts/ContactsForm/ContactsForm.vue
+++ b/app/javascript/dashboard/components-next/Contacts/ContactsForm/ContactsForm.vue
@@ -41,11 +41,11 @@ const FORM_CONFIG = {
 };
 
 const SOCIAL_CONFIG = {
-  FACEBOOK: 'i-ri-facebook-circle-fill',
-  GITHUB: 'i-ri-github-fill',
-  INSTAGRAM: 'i-ri-instagram-line',
   LINKEDIN: 'i-ri-linkedin-box-fill',
+  FACEBOOK: 'i-ri-facebook-circle-fill',
+  INSTAGRAM: 'i-ri-instagram-line',
   TWITTER: 'i-ri-twitter-x-fill',
+  GITHUB: 'i-ri-github-fill',
 };
 
 const defaultState = {
diff --git a/app/javascript/dashboard/components-next/Contacts/ContactsHeader/ContactHeader.vue b/app/javascript/dashboard/components-next/Contacts/ContactsHeader/ContactHeader.vue
index 7e67c5629..44350bba1 100644
--- a/app/javascript/dashboard/components-next/Contacts/ContactsHeader/ContactHeader.vue
+++ b/app/javascript/dashboard/components-next/Contacts/ContactsHeader/ContactHeader.vue
@@ -4,6 +4,7 @@ import Input from 'dashboard/components-next/input/Input.vue';
 import Icon from 'dashboard/components-next/icon/Icon.vue';
 import ContactSortMenu from './components/ContactSortMenu.vue';
 import ContactMoreActions from './components/ContactMoreActions.vue';
+import ComposeConversation from 'dashboard/components-next/NewConversation/ComposeConversation.vue';
 
 defineProps({
   showSearch: {
@@ -18,10 +19,10 @@ defineProps({
     type: String,
     required: true,
   },
-  //   buttonLabel: {
-  //     type: String,
-  //     default: '',
-  //   },
+  buttonLabel: {
+    type: String,
+    default: '',
+  },
   activeSort: {
     type: String,
     default: 'last_activity_at',
@@ -48,7 +49,6 @@ const emit = defineEmits([
   'search',
   'filter',
   'update:sort',
-  //   'message',
   'add',
   'import',
   'export',
@@ -131,9 +131,12 @@ const emit = defineEmits([
             @export="emit('export')"
           />
         </div>
-        <!-- TODO: Add this when we enabling message feature -->
-        <!-- <div class="w-px h-4 bg-n-strong" /> -->
-        <!-- <Button :label="buttonLabel" size="sm" @click="emit('message')" /> -->
+        <div class="w-px h-4 bg-n-strong" />
+        <ComposeConversation>
+          <template #trigger="{ toggle }">
+            <Button :label="buttonLabel" size="sm" @click="toggle" />
+          </template>
+        </ComposeConversation>
       </div>
     </div>
   </header>
diff --git a/app/javascript/dashboard/components-next/Contacts/ContactsHeader/components/ContactMoreActions.vue b/app/javascript/dashboard/components-next/Contacts/ContactsHeader/components/ContactMoreActions.vue
index c37a7854c..d5932535c 100644
--- a/app/javascript/dashboard/components-next/Contacts/ContactsHeader/components/ContactMoreActions.vue
+++ b/app/javascript/dashboard/components-next/Contacts/ContactsHeader/components/ContactMoreActions.vue
@@ -55,7 +55,7 @@ const handleContactAction = ({ action }) => {
     <DropdownMenu
       v-if="showActionsDropdown"
       :menu-items="contactMenuItems"
-      class="right-0 mt-1 w-52 top-full"
+      class="ltr:right-0 rtl:left-0 mt-1 w-52 top-full"
       @action="handleContactAction($event)"
     />
   </div>
diff --git a/app/javascript/dashboard/components-next/Contacts/ContactsHeader/components/ContactSortMenu.vue b/app/javascript/dashboard/components-next/Contacts/ContactsHeader/components/ContactSortMenu.vue
index edf4bd70f..b263b882d 100644
--- a/app/javascript/dashboard/components-next/Contacts/ContactsHeader/components/ContactSortMenu.vue
+++ b/app/javascript/dashboard/components-next/Contacts/ContactsHeader/components/ContactSortMenu.vue
@@ -109,7 +109,7 @@ const handleOrderChange = value => {
     <div
       v-if="isMenuOpen"
       v-on-clickaway="() => (isMenuOpen = false)"
-      class="absolute top-full mt-1 right-0 flex flex-col gap-4 bg-n-alpha-3 backdrop-blur-[100px] border border-n-weak w-72 rounded-xl p-4"
+      class="absolute top-full mt-1 ltr:right-0 rtl:left-0 flex flex-col gap-4 bg-n-alpha-3 backdrop-blur-[100px] border border-n-weak w-72 rounded-xl p-4"
     >
       <div class="flex items-center justify-between gap-2">
         <span class="text-sm text-n-slate-12">
diff --git a/app/javascript/dashboard/components-next/Contacts/ContactsSidebar/ContactMerge.vue b/app/javascript/dashboard/components-next/Contacts/ContactsSidebar/ContactMerge.vue
index 65cbfafe2..2a0e79931 100644
--- a/app/javascript/dashboard/components-next/Contacts/ContactsSidebar/ContactMerge.vue
+++ b/app/javascript/dashboard/components-next/Contacts/ContactsSidebar/ContactMerge.vue
@@ -20,7 +20,7 @@ const props = defineProps({
   },
 });
 
-const emit = defineEmits(['goToContactsList']);
+const emit = defineEmits(['goToContactsList', 'resetTab']);
 
 const { t } = useI18n();
 const store = useStore();
@@ -74,6 +74,9 @@ const onContactSearch = debounce(
 );
 
 const resetState = () => {
+  if (state.primaryContactId === null) {
+    emit('resetTab');
+  }
   state.primaryContactId = null;
   searchResults.value = [];
   isSearching.value = false;
diff --git a/app/javascript/dashboard/components-next/Contacts/Pages/ContactDetails.vue b/app/javascript/dashboard/components-next/Contacts/Pages/ContactDetails.vue
index 3f92df408..d46ffd850 100644
--- a/app/javascript/dashboard/components-next/Contacts/Pages/ContactDetails.vue
+++ b/app/javascript/dashboard/components-next/Contacts/Pages/ContactDetails.vue
@@ -130,15 +130,28 @@ const handleAvatarDelete = async () => {
         <h3 class="text-base font-medium text-n-slate-12">
           {{ selectedContact?.name }}
         </h3>
-        <span class="text-sm text-n-slate-11">
-          {{ $t('CONTACTS_LAYOUT.DETAILS.CREATED_AT', { date: createdAt }) }}
-          •
-          {{
-            $t('CONTACTS_LAYOUT.DETAILS.LAST_ACTIVITY', {
-              date: lastActivityAt,
-            })
-          }}
-        </span>
+        <div class="flex flex-col gap-1.5">
+          <span
+            v-if="selectedContact?.identifier"
+            class="inline-flex items-center gap-1 text-sm text-n-slate-11"
+          >
+            <span class="i-ph-user-gear text-n-slate-10 size-4" />
+            {{ selectedContact?.identifier }}
+          </span>
+          <span class="inline-flex items-center gap-1 text-sm text-n-slate-11">
+            <span
+              v-if="selectedContact?.identifier"
+              class="i-ph-activity text-n-slate-10 size-4"
+            />
+            {{ $t('CONTACTS_LAYOUT.DETAILS.CREATED_AT', { date: createdAt }) }}
+            •
+            {{
+              $t('CONTACTS_LAYOUT.DETAILS.LAST_ACTIVITY', {
+                date: lastActivityAt,
+              })
+            }}
+          </span>
+        </div>
       </div>
       <ContactLabels :contact-id="selectedContact?.id" />
     </div>
diff --git a/app/javascript/dashboard/components-next/NewConversation/ComposeConversation.vue b/app/javascript/dashboard/components-next/NewConversation/ComposeConversation.vue
new file mode 100644
index 000000000..2ec22140b
--- /dev/null
+++ b/app/javascript/dashboard/components-next/NewConversation/ComposeConversation.vue
@@ -0,0 +1,215 @@
+<script setup>
+import { ref, computed, onMounted, watch } from 'vue';
+import { useStore, useMapGetter } from 'dashboard/composables/store';
+import { useI18n } from 'vue-i18n';
+import { vOnClickOutside } from '@vueuse/components';
+import { useAlert } from 'dashboard/composables';
+import { ExceptionWithMessage } from 'shared/helpers/CustomErrors';
+import { debounce } from '@chatwoot/utils';
+import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
+import {
+  searchContacts,
+  createNewContact,
+  fetchContactableInboxes,
+  processContactableInboxes,
+} from 'dashboard/components-next/NewConversation/helpers/composeConversationHelper';
+
+import ComposeNewConversationForm from 'dashboard/components-next/NewConversation/components/ComposeNewConversationForm.vue';
+
+const props = defineProps({
+  alignPosition: {
+    type: String,
+    default: 'left',
+  },
+  contactId: {
+    type: String,
+    default: null,
+  },
+});
+
+const store = useStore();
+const { t } = useI18n();
+
+const contacts = ref([]);
+const selectedContact = ref(null);
+const targetInbox = ref(null);
+const isCreatingContact = ref(false);
+const isFetchingInboxes = ref(false);
+const isSearching = ref(false);
+const showComposeNewConversation = ref(false);
+
+const contactById = useMapGetter('contacts/getContactById');
+const contactsUiFlags = useMapGetter('contacts/getUIFlags');
+const currentUser = useMapGetter('getCurrentUser');
+const globalConfig = useMapGetter('globalConfig/get');
+const uiFlags = useMapGetter('contactConversations/getUIFlags');
+
+const directUploadsEnabled = computed(
+  () => globalConfig.value.directUploadsEnabled
+);
+
+const activeContact = computed(() => contactById.value(props.contactId));
+
+const composePopoverClass = computed(() => {
+  return props.alignPosition === 'right'
+    ? 'absolute ltr:left-0 ltr:right-[unset] rtl:right-0 rtl:left-[unset]'
+    : 'absolute rtl:left-0 rtl:right-[unset] ltr:right-0 ltr:left-[unset]';
+});
+
+const onContactSearch = debounce(
+  async query => {
+    isSearching.value = true;
+    contacts.value = [];
+    try {
+      contacts.value = await searchContacts(query);
+      isSearching.value = false;
+    } catch (error) {
+      useAlert(t('COMPOSE_NEW_CONVERSATION.CONTACT_SEARCH.ERROR_MESSAGE'));
+    } finally {
+      isSearching.value = false;
+    }
+  },
+  300,
+  false
+);
+
+const resetContacts = () => {
+  contacts.value = [];
+};
+
+const handleSelectedContact = async ({ value, action, ...rest }) => {
+  let contact;
+  if (action === 'create') {
+    isCreatingContact.value = true;
+    try {
+      contact = await createNewContact(value);
+      isCreatingContact.value = false;
+    } catch (error) {
+      isCreatingContact.value = false;
+      return;
+    }
+  } else {
+    contact = rest;
+  }
+  selectedContact.value = contact;
+  if (contact?.id) {
+    isFetchingInboxes.value = true;
+    try {
+      const contactableInboxes = await fetchContactableInboxes(contact.id);
+      selectedContact.value.contactInboxes = contactableInboxes;
+      isFetchingInboxes.value = false;
+    } catch (error) {
+      isFetchingInboxes.value = false;
+    }
+  }
+};
+
+const handleTargetInbox = inbox => {
+  targetInbox.value = inbox;
+  resetContacts();
+};
+
+const clearSelectedContact = () => {
+  selectedContact.value = null;
+  targetInbox.value = null;
+};
+
+const closeCompose = () => {
+  showComposeNewConversation.value = false;
+  selectedContact.value = null;
+  targetInbox.value = null;
+  resetContacts();
+};
+
+const createConversation = async ({ payload, isFromWhatsApp }) => {
+  try {
+    const data = await store.dispatch('contactConversations/create', {
+      params: payload,
+      isFromWhatsApp,
+    });
+    const action = {
+      type: 'link',
+      to: `/app/accounts/${data.account_id}/conversations/${data.id}`,
+      message: t('COMPOSE_NEW_CONVERSATION.FORM.GO_TO_CONVERSATION'),
+    };
+    closeCompose();
+    useAlert(t('COMPOSE_NEW_CONVERSATION.FORM.SUCCESS_MESSAGE'), action);
+    return true; // Return success
+  } catch (error) {
+    useAlert(
+      error instanceof ExceptionWithMessage
+        ? error.data
+        : t('COMPOSE_NEW_CONVERSATION.FORM.ERROR_MESSAGE')
+    );
+    return false; // Return failure
+  }
+};
+
+const toggle = () => {
+  showComposeNewConversation.value = !showComposeNewConversation.value;
+};
+
+watch(
+  activeContact,
+  () => {
+    if (activeContact.value && props.contactId) {
+      // Add null check for contactInboxes
+      const contactInboxes = activeContact.value?.contactInboxes || [];
+      selectedContact.value = {
+        ...activeContact.value,
+        contactInboxes: processContactableInboxes(contactInboxes),
+      };
+    }
+  },
+  { immediate: true, deep: true }
+);
+
+onMounted(() => resetContacts());
+
+const keyboardEvents = {
+  Escape: {
+    action: () => {
+      if (showComposeNewConversation.value) {
+        showComposeNewConversation.value = false;
+      }
+    },
+  },
+};
+
+useKeyboardEvents(keyboardEvents);
+</script>
+
+<template>
+  <div
+    v-on-click-outside="() => (showComposeNewConversation = false)"
+    class="relative z-40"
+  >
+    <slot
+      name="trigger"
+      :is-open="showComposeNewConversation"
+      :toggle="toggle"
+    />
+    <ComposeNewConversationForm
+      v-if="showComposeNewConversation"
+      :contacts="contacts"
+      :contact-id="contactId"
+      :is-loading="isSearching"
+      :current-user="currentUser"
+      :selected-contact="selectedContact"
+      :target-inbox="targetInbox"
+      :is-creating-contact="isCreatingContact"
+      :is-fetching-inboxes="isFetchingInboxes"
+      :is-direct-uploads-enabled="directUploadsEnabled"
+      :contact-conversations-ui-flags="uiFlags"
+      :contacts-ui-flags="contactsUiFlags"
+      :class="composePopoverClass"
+      @search-contacts="onContactSearch"
+      @reset-contact-search="resetContacts"
+      @update-selected-contact="handleSelectedContact"
+      @update-target-inbox="handleTargetInbox"
+      @clear-selected-contact="clearSelectedContact"
+      @create-conversation="createConversation"
+      @discard="closeCompose"
+    />
+  </div>
+</template>
diff --git a/app/javascript/dashboard/components-next/NewConversation/components/ActionButtons.vue b/app/javascript/dashboard/components-next/NewConversation/components/ActionButtons.vue
index e0b8817d8..89784037d 100644
--- a/app/javascript/dashboard/components-next/NewConversation/components/ActionButtons.vue
+++ b/app/javascript/dashboard/components-next/NewConversation/components/ActionButtons.vue
@@ -3,7 +3,7 @@ import { defineAsyncComponent, ref, computed } from 'vue';
 import { useMapGetter } from 'dashboard/composables/store';
 import { useI18n } from 'vue-i18n';
 import { useUISettings } from 'dashboard/composables/useUISettings';
-// import { useFileUpload } from 'dashboard/composables/useFileUpload';
+import { useFileUpload } from 'dashboard/composables/useFileUpload';
 import { vOnClickOutside } from '@vueuse/components';
 import { ALLOWED_FILE_TYPES } from 'shared/constants/messages';
 import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
@@ -110,19 +110,10 @@ const onClickInsertEmoji = emoji => {
   emit('insertEmoji', emoji);
 };
 
-const useFileUpload = () => {
-  // Empty function for testing purposes
-  // TODO: Will use useFileUpload composable later
-  return {
-    onFileUpload: () => {},
-  };
-};
-
 const { onFileUpload } = useFileUpload({
   isATwilioSMSChannel: props.isTwilioSmsInbox,
   attachFile: ({ blob, file }) => {
     if (!file) return;
-
     const reader = new FileReader();
     reader.readAsDataURL(file.file);
     reader.onloadend = () => {
diff --git a/app/javascript/dashboard/components-next/NewConversation/components/ComposeNewConversationForm.vue b/app/javascript/dashboard/components-next/NewConversation/components/ComposeNewConversationForm.vue
index 7e72c7038..b1596ac04 100644
--- a/app/javascript/dashboard/components-next/NewConversation/components/ComposeNewConversationForm.vue
+++ b/app/javascript/dashboard/components-next/NewConversation/components/ComposeNewConversationForm.vue
@@ -141,7 +141,11 @@ const isAnyDropdownActive = computed(() => {
 });
 
 const handleContactSearch = value => {
-  emit('searchContacts', value);
+  showContactsDropdown.value = true;
+  emit('searchContacts', {
+    keys: ['email', 'phone_number', 'name'],
+    query: value,
+  });
 };
 
 const handleDropdownUpdate = (type, value) => {
@@ -156,12 +160,12 @@ const handleDropdownUpdate = (type, value) => {
 
 const searchCcEmails = value => {
   showCcEmailsDropdown.value = true;
-  emit('searchContacts', value);
+  emit('searchContacts', { keys: ['email'], query: value });
 };
 
 const searchBccEmails = value => {
   showBccEmailsDropdown.value = true;
-  emit('searchContacts', value);
+  emit('searchContacts', { keys: ['email'], query: value });
 };
 
 const setSelectedContact = async ({ value, action, ...rest }) => {
@@ -250,7 +254,7 @@ const handleSendWhatsappMessage = async ({ message, templateParams }) => {
 
 <template>
   <div
-    class="absolute right-0 w-[670px] mt-2 divide-y divide-n-strong overflow-visible transition-all duration-300 ease-in-out top-full justify-between flex flex-col bg-n-alpha-3 border border-n-strong shadow-sm backdrop-blur-[100px] rounded-xl"
+    class="w-[670px] mt-2 divide-y divide-n-strong overflow-visible transition-all duration-300 ease-in-out top-full justify-between flex flex-col bg-n-alpha-3 border border-n-strong shadow-sm backdrop-blur-[100px] rounded-xl"
   >
     <ContactSelector
       :contacts="contacts"
diff --git a/app/javascript/dashboard/components-next/NewConversation/components/ContactSelector.vue b/app/javascript/dashboard/components-next/NewConversation/components/ContactSelector.vue
index 744018764..33a2f8f20 100644
--- a/app/javascript/dashboard/components-next/NewConversation/components/ContactSelector.vue
+++ b/app/javascript/dashboard/components-next/NewConversation/components/ContactSelector.vue
@@ -4,7 +4,6 @@ import { useI18n } from 'vue-i18n';
 
 import TagInput from 'dashboard/components-next/taginput/TagInput.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
-
 const props = defineProps({
   contacts: {
     type: Array,
@@ -43,20 +42,19 @@ const props = defineProps({
     default: false,
   },
 });
-
 const emit = defineEmits([
   'searchContacts',
   'setSelectedContact',
   'clearSelectedContact',
   'updateDropdown',
 ]);
-
+const i18nPrefix = 'COMPOSE_NEW_CONVERSATION.FORM.CONTACT_SELECTOR';
 const { t } = useI18n();
 
 const contactsList = computed(() => {
   return props.contacts?.map(({ name, id, thumbnail, email, ...rest }) => ({
     id,
-    label: `${name} (${email})`,
+    label: email ? `${name} (${email})` : name,
     value: id,
     thumbnail: { name, src: thumbnail },
     ...rest,
@@ -67,7 +65,20 @@ const contactsList = computed(() => {
 });
 
 const selectedContactLabel = computed(() => {
-  return `${props.selectedContact?.name} (${props.selectedContact?.email})`;
+  const { name, email = '', phoneNumber = '' } = props.selectedContact || {};
+  if (email) {
+    return `${name} (${email})`;
+  }
+  if (phoneNumber) {
+    return `${name} (${phoneNumber})`;
+  }
+  return name || '';
+});
+
+const errorClass = computed(() => {
+  return props.hasErrors
+    ? '[&_input]:placeholder:!text-n-ruby-9 [&_input]:dark:placeholder:!text-n-ruby-9'
+    : '';
 });
 </script>
 
@@ -75,7 +86,7 @@ const selectedContactLabel = computed(() => {
   <div class="relative flex-1 px-4 py-3 overflow-y-visible">
     <div class="flex items-baseline w-full gap-3 min-h-7">
       <label class="text-sm font-medium text-n-slate-11 whitespace-nowrap">
-        {{ t('COMPOSE_NEW_CONVERSATION.FORM.CONTACT_SELECTOR.LABEL') }}
+        {{ t(`${i18nPrefix}.LABEL`) }}
       </label>
 
       <div
@@ -83,9 +94,7 @@ const selectedContactLabel = computed(() => {
         class="flex items-center gap-1.5 rounded-md bg-n-alpha-2 px-3 min-h-7 min-w-0"
       >
         <span class="text-sm truncate text-n-slate-12">
-          {{
-            t('COMPOSE_NEW_CONVERSATION.FORM.CONTACT_SELECTOR.CONTACT_CREATING')
-          }}
+          {{ t(`${i18nPrefix}.CONTACT_CREATING`) }}
         </span>
       </div>
       <div
@@ -95,9 +104,7 @@ const selectedContactLabel = computed(() => {
         <span class="text-sm truncate text-n-slate-12">
           {{
             isCreatingContact
-              ? t(
-                  'COMPOSE_NEW_CONVERSATION.FORM.CONTACT_SELECTOR.CONTACT_CREATING'
-                )
+              ? t(`${i18nPrefix}.CONTACT_CREATING`)
               : selectedContactLabel
           }}
         </span>
@@ -112,11 +119,7 @@ const selectedContactLabel = computed(() => {
       </div>
       <TagInput
         v-else
-        :placeholder="
-          t(
-            'COMPOSE_NEW_CONVERSATION.FORM.CONTACT_SELECTOR.TAG_INPUT_PLACEHOLDER'
-          )
-        "
+        :placeholder="t(`${i18nPrefix}.TAG_INPUT_PLACEHOLDER`)"
         mode="single"
         :menu-items="contactsList"
         :show-dropdown="showContactsDropdown"
@@ -125,12 +128,8 @@ const selectedContactLabel = computed(() => {
         allow-create
         type="email"
         class="flex-1 min-h-7"
-        :class="
-          hasErrors
-            ? '[&_input]:placeholder:!text-n-ruby-9 [&_input]:dark:placeholder:!text-n-ruby-9'
-            : ''
-        "
-        @focus="emit('updateDropdown', 'contacts', true)"
+        :class="errorClass"
+        focus-on-mount
         @input="emit('searchContacts', $event)"
         @on-click-outside="emit('updateDropdown', 'contacts', false)"
         @add="emit('setSelectedContact', $event)"
diff --git a/app/javascript/dashboard/components-next/NewConversation/components/InboxSelector.vue b/app/javascript/dashboard/components-next/NewConversation/components/InboxSelector.vue
index a41ce9274..4e1b0f510 100644
--- a/app/javascript/dashboard/components-next/NewConversation/components/InboxSelector.vue
+++ b/app/javascript/dashboard/components-next/NewConversation/components/InboxSelector.vue
@@ -54,7 +54,7 @@ const targetInboxLabel = computed(() => {
       v-if="targetInbox"
       class="flex items-center gap-1.5 rounded-md bg-n-alpha-2 truncate px-3 h-7 min-w-0"
     >
-      <span class="text-sm text-n-slate-12">
+      <span class="text-sm truncate text-n-slate-12">
         {{ targetInboxLabel }}
       </span>
       <Button
diff --git a/app/javascript/dashboard/components-next/NewConversation/helpers/composeConversationHelper.js b/app/javascript/dashboard/components-next/NewConversation/helpers/composeConversationHelper.js
index 1ea15acf6..c6bb9b526 100644
--- a/app/javascript/dashboard/components-next/NewConversation/helpers/composeConversationHelper.js
+++ b/app/javascript/dashboard/components-next/NewConversation/helpers/composeConversationHelper.js
@@ -1,9 +1,7 @@
 import { INBOX_TYPES } from 'dashboard/helper/inbox';
-
-export const convertChannelTypeToLabel = channelType => {
-  const [, type] = channelType.split('::');
-  return type ? type.charAt(0).toUpperCase() + type.slice(1) : channelType;
-};
+import { getInboxIconByType } from 'dashboard/helper/inbox';
+import camelcaseKeys from 'camelcase-keys';
+import ContactAPI from 'dashboard/api/contacts';
 
 export const generateLabelForContactableInboxesList = ({
   name,
@@ -20,7 +18,7 @@ export const generateLabelForContactableInboxesList = ({
   ) {
     return `${name} (${phoneNumber})`;
   }
-  return `${name} (${convertChannelTypeToLabel(channelType)})`;
+  return name;
 };
 
 export const buildContactableInboxesList = contactInboxes => {
@@ -28,6 +26,7 @@ export const buildContactableInboxesList = contactInboxes => {
   return contactInboxes.map(
     ({ name, id, email, channelType, phoneNumber, ...rest }) => ({
       id,
+      icon: getInboxIconByType(channelType, phoneNumber, 'line'),
       label: generateLabelForContactableInboxesList({
         name,
         email,
@@ -45,6 +44,18 @@ export const buildContactableInboxesList = contactInboxes => {
   );
 };
 
+export const getCapitalizedNameFromEmail = email => {
+  const name = email.match(/^([^@]*)@/)?.[1] || email.split('@')[0];
+  return name.charAt(0).toUpperCase() + name.slice(1);
+};
+
+export const processContactableInboxes = inboxes => {
+  return inboxes.map(inbox => ({
+    ...inbox.inbox,
+    sourceId: inbox.sourceId,
+  }));
+};
+
 export const prepareAttachmentPayload = (
   attachedFiles,
   directUploadsEnabled
@@ -116,3 +127,62 @@ export const prepareWhatsAppMessagePayload = ({
     assigneeId: currentUser.id,
   };
 };
+
+export const generateContactQuery = ({ keys = ['email'], query }) => {
+  return {
+    payload: keys.map(key => {
+      const filterPayload = {
+        attribute_key: key,
+        filter_operator: 'contains',
+        values: [query],
+        attribute_model: 'standard',
+      };
+      if (keys.findIndex(k => k === key) !== keys.length - 1) {
+        filterPayload.query_operator = 'or';
+      }
+      return filterPayload;
+    }),
+  };
+};
+
+// API Calls
+export const searchContacts = async ({ keys, query }) => {
+  const {
+    data: { payload },
+  } = await ContactAPI.filter(
+    undefined,
+    'name',
+    generateContactQuery({ keys, query })
+  );
+  const camelCasedPayload = camelcaseKeys(payload, { deep: true });
+  // Filter contacts that have either phone_number or email
+  const filteredPayload = camelCasedPayload?.filter(
+    contact => contact.phoneNumber || contact.email
+  );
+  return filteredPayload || [];
+};
+
+export const createNewContact = async email => {
+  const payload = {
+    name: getCapitalizedNameFromEmail(email),
+    email,
+  };
+
+  const {
+    data: {
+      payload: { contact: newContact },
+    },
+  } = await ContactAPI.create(payload);
+
+  return camelcaseKeys(newContact, { deep: true });
+};
+
+export const fetchContactableInboxes = async contactId => {
+  const {
+    data: { payload: inboxes = [] },
+  } = await ContactAPI.getContactableInboxes(contactId);
+
+  const convertInboxesToCamelKeys = camelcaseKeys(inboxes, { deep: true });
+
+  return processContactableInboxes(convertInboxesToCamelKeys);
+};
diff --git a/app/javascript/dashboard/components-next/NewConversation/helpers/specs/composeConversationHelper.spec.js b/app/javascript/dashboard/components-next/NewConversation/helpers/specs/composeConversationHelper.spec.js
index 9f9e9cabd..54c4eab60 100644
--- a/app/javascript/dashboard/components-next/NewConversation/helpers/specs/composeConversationHelper.spec.js
+++ b/app/javascript/dashboard/components-next/NewConversation/helpers/specs/composeConversationHelper.spec.js
@@ -1,21 +1,11 @@
-import { describe, it, expect } from 'vitest';
+import { describe, it, expect, vi } from 'vitest';
 import { INBOX_TYPES } from 'dashboard/helper/inbox';
+import ContactAPI from 'dashboard/api/contacts';
 import * as helpers from '../composeConversationHelper';
 
+vi.mock('dashboard/api/contacts');
+
 describe('composeConversationHelper', () => {
-  describe('convertChannelTypeToLabel', () => {
-    it('converts channel type with namespace to capitalized label', () => {
-      expect(helpers.convertChannelTypeToLabel('Channel::Email')).toBe('Email');
-      expect(helpers.convertChannelTypeToLabel('Channel::Whatsapp')).toBe(
-        'Whatsapp'
-      );
-    });
-
-    it('returns original value if no namespace found', () => {
-      expect(helpers.convertChannelTypeToLabel('email')).toBe('email');
-    });
-  });
-
   describe('generateLabelForContactableInboxesList', () => {
     const contact = {
       name: 'John Doe',
@@ -56,7 +46,7 @@ describe('composeConversationHelper', () => {
           ...contact,
           channelType: 'Channel::Api',
         })
-      ).toBe('John Doe (Api)');
+      ).toBe('John Doe');
     });
   });
 
@@ -80,6 +70,7 @@ describe('composeConversationHelper', () => {
       const result = helpers.buildContactableInboxesList(inboxes);
       expect(result[0]).toMatchObject({
         id: 1,
+        icon: 'i-ri-mail-line',
         label: 'Email Inbox (support@example.com)',
         action: 'inbox',
         value: 1,
@@ -90,6 +81,35 @@ describe('composeConversationHelper', () => {
     });
   });
 
+  describe('getCapitalizedNameFromEmail', () => {
+    it('extracts and capitalizes name from email', () => {
+      expect(helpers.getCapitalizedNameFromEmail('john.doe@example.com')).toBe(
+        'John.doe'
+      );
+      expect(helpers.getCapitalizedNameFromEmail('jane@example.com')).toBe(
+        'Jane'
+      );
+    });
+  });
+
+  describe('processContactableInboxes', () => {
+    it('processes inboxes with correct structure', () => {
+      const inboxes = [
+        {
+          inbox: { id: 1, name: 'Inbox 1' },
+          sourceId: 'source1',
+        },
+      ];
+
+      const result = helpers.processContactableInboxes(inboxes);
+      expect(result[0]).toEqual({
+        id: 1,
+        name: 'Inbox 1',
+        sourceId: 'source1',
+      });
+    });
+  });
+
   describe('prepareAttachmentPayload', () => {
     it('prepares direct upload files', () => {
       const files = [{ blobSignedId: 'signed1' }];
@@ -168,4 +188,278 @@ describe('composeConversationHelper', () => {
       });
     });
   });
+
+  describe('generateContactQuery', () => {
+    it('generates correct query structure for contact search', () => {
+      const query = 'test@example.com';
+      const expected = {
+        payload: [
+          {
+            attribute_key: 'email',
+            filter_operator: 'contains',
+            values: [query],
+            attribute_model: 'standard',
+          },
+        ],
+      };
+
+      expect(helpers.generateContactQuery({ keys: ['email'], query })).toEqual(
+        expected
+      );
+    });
+
+    it('handles empty query', () => {
+      const expected = {
+        payload: [
+          {
+            attribute_key: 'email',
+            filter_operator: 'contains',
+            values: [''],
+            attribute_model: 'standard',
+          },
+        ],
+      };
+
+      expect(
+        helpers.generateContactQuery({ keys: ['email'], query: '' })
+      ).toEqual(expected);
+    });
+
+    it('handles mutliple keys', () => {
+      const expected = {
+        payload: [
+          {
+            attribute_key: 'email',
+            filter_operator: 'contains',
+            values: ['john'],
+            attribute_model: 'standard',
+            query_operator: 'or',
+          },
+          {
+            attribute_key: 'phone_number',
+            filter_operator: 'contains',
+            values: ['john'],
+            attribute_model: 'standard',
+          },
+        ],
+      };
+
+      expect(
+        helpers.generateContactQuery({
+          keys: ['email', 'phone_number'],
+          query: 'john',
+        })
+      ).toEqual(expected);
+    });
+  });
+
+  describe('API calls', () => {
+    describe('searchContacts', () => {
+      it('searches contacts and returns camelCase results', async () => {
+        const mockPayload = [
+          {
+            id: 1,
+            name: 'John Doe',
+            email: 'john@example.com',
+            phone_number: '+1234567890',
+            created_at: '2023-01-01',
+          },
+        ];
+
+        ContactAPI.filter.mockResolvedValue({
+          data: { payload: mockPayload },
+        });
+
+        const result = await helpers.searchContacts({
+          keys: ['email'],
+          query: 'john',
+        });
+
+        expect(result).toEqual([
+          {
+            id: 1,
+            name: 'John Doe',
+            email: 'john@example.com',
+            phoneNumber: '+1234567890',
+            createdAt: '2023-01-01',
+          },
+        ]);
+
+        expect(ContactAPI.filter).toHaveBeenCalledWith(undefined, 'name', {
+          payload: [
+            {
+              attribute_key: 'email',
+              filter_operator: 'contains',
+              values: ['john'],
+              attribute_model: 'standard',
+            },
+          ],
+        });
+      });
+
+      it('searches contacts and returns only contacts with email or phone number', async () => {
+        const mockPayload = [
+          {
+            id: 1,
+            name: 'John Doe',
+            email: 'john@example.com',
+            phone_number: '+1234567890',
+            created_at: '2023-01-01',
+          },
+          {
+            id: 2,
+            name: 'Jane Doe',
+            email: null,
+            phone_number: null,
+            created_at: '2023-01-01',
+          },
+          {
+            id: 3,
+            name: 'Bob Smith',
+            email: 'bob@example.com',
+            phone_number: null,
+            created_at: '2023-01-01',
+          },
+        ];
+
+        ContactAPI.filter.mockResolvedValue({
+          data: { payload: mockPayload },
+        });
+
+        const result = await helpers.searchContacts({
+          keys: ['email'],
+          query: 'john',
+        });
+
+        // Should only return contacts with either email or phone number
+        expect(result).toEqual([
+          {
+            id: 1,
+            name: 'John Doe',
+            email: 'john@example.com',
+            phoneNumber: '+1234567890',
+            createdAt: '2023-01-01',
+          },
+          {
+            id: 3,
+            name: 'Bob Smith',
+            email: 'bob@example.com',
+            phoneNumber: null,
+            createdAt: '2023-01-01',
+          },
+        ]);
+
+        expect(ContactAPI.filter).toHaveBeenCalledWith(undefined, 'name', {
+          payload: [
+            {
+              attribute_key: 'email',
+              filter_operator: 'contains',
+              values: ['john'],
+              attribute_model: 'standard',
+            },
+          ],
+        });
+      });
+
+      it('handles empty search results', async () => {
+        ContactAPI.filter.mockResolvedValue({
+          data: { payload: [] },
+        });
+
+        const result = await helpers.searchContacts('nonexistent');
+        expect(result).toEqual([]);
+      });
+
+      it('transforms nested objects to camelCase', async () => {
+        const mockPayload = [
+          {
+            id: 1,
+            name: 'John Doe',
+            phone_number: '+1234567890',
+            contact_inboxes: [
+              {
+                inbox_id: 1,
+                source_id: 'source1',
+                created_at: '2023-01-01',
+              },
+            ],
+            custom_attributes: {
+              custom_field_name: 'value',
+            },
+          },
+        ];
+
+        ContactAPI.filter.mockResolvedValue({
+          data: { payload: mockPayload },
+        });
+
+        const result = await helpers.searchContacts('test');
+
+        expect(result).toEqual([
+          {
+            id: 1,
+            name: 'John Doe',
+            phoneNumber: '+1234567890',
+            contactInboxes: [
+              {
+                inboxId: 1,
+                sourceId: 'source1',
+                createdAt: '2023-01-01',
+              },
+            ],
+            customAttributes: {
+              customFieldName: 'value',
+            },
+          },
+        ]);
+      });
+    });
+
+    describe('createNewContact', () => {
+      it('creates new contact with capitalized name', async () => {
+        const mockContact = { id: 1, name: 'John', email: 'john@example.com' };
+        ContactAPI.create.mockResolvedValue({
+          data: { payload: { contact: mockContact } },
+        });
+
+        const result = await helpers.createNewContact('john@example.com');
+        expect(result).toEqual(mockContact);
+        expect(ContactAPI.create).toHaveBeenCalledWith({
+          name: 'John',
+          email: 'john@example.com',
+        });
+      });
+    });
+
+    describe('fetchContactableInboxes', () => {
+      it('fetches and processes contactable inboxes', async () => {
+        const mockInboxes = [
+          {
+            inbox: { id: 1, name: 'Inbox 1' },
+            sourceId: 'source1',
+          },
+        ];
+        ContactAPI.getContactableInboxes.mockResolvedValue({
+          data: { payload: mockInboxes },
+        });
+
+        const result = await helpers.fetchContactableInboxes(1);
+        expect(result[0]).toEqual({
+          id: 1,
+          name: 'Inbox 1',
+          sourceId: 'source1',
+        });
+        expect(ContactAPI.getContactableInboxes).toHaveBeenCalledWith(1);
+      });
+
+      it('returns empty array when no inboxes found', async () => {
+        ContactAPI.getContactableInboxes.mockResolvedValue({
+          data: { payload: [] },
+        });
+
+        const result = await helpers.fetchContactableInboxes(1);
+        expect(result).toEqual([]);
+      });
+    });
+  });
 });
diff --git a/app/javascript/dashboard/components-next/dropdown-menu/DropdownMenu.vue b/app/javascript/dashboard/components-next/dropdown-menu/DropdownMenu.vue
index cc4c3c4bf..95b368dae 100644
--- a/app/javascript/dashboard/components-next/dropdown-menu/DropdownMenu.vue
+++ b/app/javascript/dashboard/components-next/dropdown-menu/DropdownMenu.vue
@@ -75,8 +75,8 @@ onMounted(() => {
       />
     </div>
     <button
-      v-for="item in filteredMenuItems"
-      :key="item.action"
+      v-for="(item, index) in filteredMenuItems"
+      :key="index"
       class="inline-flex items-center justify-start w-full h-8 min-w-0 gap-2 px-2 py-1.5 transition-all duration-200 ease-in-out border-0 rounded-lg z-60 hover:bg-n-alpha-1 dark:hover:bg-n-alpha-2 disabled:cursor-not-allowed disabled:pointer-events-none disabled:opacity-50"
       :class="{
         'bg-n-alpha-1 dark:bg-n-solid-active': item.isSelected,
@@ -95,7 +95,7 @@ onMounted(() => {
           rounded-full
         />
       </slot>
-      <Icon v-if="item.icon" :icon="item.icon" class="flex-shrink-0" />
+      <Icon v-if="item.icon" :icon="item.icon" class="flex-shrink-0 size-3.5" />
       <span v-if="item.emoji" class="flex-shrink-0">{{ item.emoji }}</span>
       <span v-if="item.label" class="min-w-0 text-sm truncate">{{
         item.label
diff --git a/app/javascript/dashboard/components-next/sidebar/Sidebar.vue b/app/javascript/dashboard/components-next/sidebar/Sidebar.vue
index f9b702c33..d5e968f4a 100644
--- a/app/javascript/dashboard/components-next/sidebar/Sidebar.vue
+++ b/app/javascript/dashboard/components-next/sidebar/Sidebar.vue
@@ -7,17 +7,17 @@ import { useMapGetter } from 'dashboard/composables/store';
 import { useStore } from 'vuex';
 import { useI18n } from 'vue-i18n';
 import { useStorage } from '@vueuse/core';
-
 import { useSidebarKeyboardShortcuts } from './useSidebarKeyboardShortcuts';
+
+import Button from 'dashboard/components-next/button/Button.vue';
 import SidebarGroup from './SidebarGroup.vue';
 import SidebarProfileMenu from './SidebarProfileMenu.vue';
 import ChannelLeaf from './ChannelLeaf.vue';
-import SidebarNotificationBell from './SidebarNotificationBell.vue';
 import SidebarAccountSwitcher from './SidebarAccountSwitcher.vue';
 import Logo from 'next/icon/Logo.vue';
+import ComposeConversation from 'dashboard/components-next/NewConversation/ComposeConversation.vue';
 
 const emit = defineEmits([
-  'openNotificationPanel',
   'closeKeyShortcutModal',
   'openKeyShortcutModal',
   'showCreateAccountModal',
@@ -27,7 +27,6 @@ const { accountScopedRoute } = useAccount();
 const store = useStore();
 const searchShortcut = useKbd([`$mod`, 'k']);
 const { t } = useI18n();
-const enableNewConversation = false;
 
 const toggleShortcutModalFn = show => {
   if (show) {
@@ -481,7 +480,7 @@ const menuItems = computed(() => {
       <div class="flex gap-2 px-2">
         <RouterLink
           :to="{ name: 'search' }"
-          class="flex items-center w-full gap-2 px-2 py-1 border rounded-lg border-n-weak bg-n-solid-3 dark:bg-n-black/30"
+          class="flex items-center w-full gap-2 px-2 py-1 rounded-lg h-7 outline outline-1 outline-n-weak bg-n-solid-3 dark:bg-n-black/30"
         >
           <span class="flex-shrink-0 i-lucide-search size-4 text-n-slate-11" />
           <span class="flex-grow text-left">
@@ -493,14 +492,17 @@ const menuItems = computed(() => {
             {{ searchShortcut }}
           </span>
         </RouterLink>
-        <button
-          v-if="enableNewConversation"
-          class="flex items-center w-full gap-2 px-2 py-1 border rounded-lg border-n-weak bg-n-solid-3"
-        >
-          <span
-            class="flex-shrink-0 i-lucide-square-pen size-4 text-n-slate-11"
-          />
-        </button>
+        <ComposeConversation align-position="right">
+          <template #trigger="{ toggle }">
+            <Button
+              icon="i-lucide-pen-line"
+              color="slate"
+              size="sm"
+              class="!h-7 !bg-n-solid-3 dark:!bg-n-black/30 !outline-n-weak !text-n-slate-11"
+              @click="toggle"
+            />
+          </template>
+        </ComposeConversation>
       </div>
     </section>
     <nav class="grid flex-grow gap-2 px-2 pb-5 overflow-y-scroll no-scrollbar">
@@ -518,12 +520,6 @@ const menuItems = computed(() => {
       <SidebarProfileMenu
         @open-key-shortcut-modal="emit('openKeyShortcutModal')"
       />
-      <div v-if="false" class="flex items-center">
-        <div class="flex-shrink-0 w-px h-3 bg-n-strong" />
-        <SidebarNotificationBell
-          @open-notification-panel="emit('openNotificationPanel')"
-        />
-      </div>
     </section>
   </aside>
 </template>
diff --git a/app/javascript/dashboard/components-next/sidebar/SidebarProfileMenu.vue b/app/javascript/dashboard/components-next/sidebar/SidebarProfileMenu.vue
index 347e2e25d..b9bb9f421 100644
--- a/app/javascript/dashboard/components-next/sidebar/SidebarProfileMenu.vue
+++ b/app/javascript/dashboard/components-next/sidebar/SidebarProfileMenu.vue
@@ -120,7 +120,7 @@ const allowedMenuItems = computed(() => {
         </div>
       </button>
     </template>
-    <DropdownBody class="left-0 bottom-12 z-50 w-80 mb-1">
+    <DropdownBody class="ltr:left-0 rtl:right-0 bottom-12 z-50 w-80 mb-2">
       <SidebarProfileMenuStatus />
       <DropdownSeparator />
       <template v-for="item in allowedMenuItems" :key="item.label">
diff --git a/app/javascript/dashboard/components-next/taginput/TagInput.vue b/app/javascript/dashboard/components-next/taginput/TagInput.vue
index 943b71c72..63d757415 100644
--- a/app/javascript/dashboard/components-next/taginput/TagInput.vue
+++ b/app/javascript/dashboard/components-next/taginput/TagInput.vue
@@ -81,17 +81,19 @@ const filteredMenuItems = computed(() => {
     item => !tags.value.includes(item.label)
   );
 
-  // Only show typed value as suggestion if:
+  // Show typed value as suggestion only if:
   // 1. There's a value being typed
   // 2. The value isn't already in the tags
-  // 3. There are no menu items available
-  const trimmedNewTag = newTag.value.trim();
-  if (
+  // 3. Email validation passes (if type is email) and There are no menu items available
+  const trimmedNewTag = newTag.value?.trim();
+  const shouldShowTypedValue =
     trimmedNewTag &&
     !tags.value.includes(trimmedNewTag) &&
+    !props.isLoading &&
     !availableMenuItems.length &&
-    !props.isLoading
-  ) {
+    (props.type === 'email' ? !isNewTagInValidType.value : true);
+
+  if (shouldShowTypedValue) {
     return [
       {
         label: trimmedNewTag,
@@ -117,7 +119,7 @@ const emitDataOnAdd = emailValue => {
 };
 
 const addTag = async () => {
-  const trimmedTag = newTag.value.trim();
+  const trimmedTag = newTag.value?.trim();
   if (!trimmedTag) return;
 
   if (props.mode === MODE.SINGLE && tags.value.length >= 1) {
@@ -185,7 +187,7 @@ watch(
 watch(
   () => newTag.value,
   async newValue => {
-    if (props.type === 'email' && newValue.trim()?.length > 2) {
+    if (props.type === 'email' && newValue?.trim()?.length > 2) {
       await v$.value.$validate();
     }
   }
@@ -216,9 +218,11 @@ const handleBlur = e => emit('blur', e);
         @click.stop="removeTag(index)"
       />
     </div>
-    <div class="relative flex items-center gap-2 flex-1 min-w-[200px] w-full">
+    <div
+      v-if="showInput || showDropdownMenu"
+      class="relative flex items-center gap-2 flex-1 min-w-[200px] w-full"
+    >
       <InlineInput
-        v-if="showInput"
         ref="tagInputRef"
         v-model="newTag"
         :placeholder="placeholder"
diff --git a/app/javascript/dashboard/components/layout/config/sidebarItems/contacts.js b/app/javascript/dashboard/components/layout/config/sidebarItems/contacts.js
index fe148163e..e4150d47d 100644
--- a/app/javascript/dashboard/components/layout/config/sidebarItems/contacts.js
+++ b/app/javascript/dashboard/components/layout/config/sidebarItems/contacts.js
@@ -3,18 +3,20 @@ import { frontendURL } from '../../../../helper/URLHelper';
 const contacts = accountId => ({
   parentNav: 'contacts',
   routes: [
-    'contacts_dashboard',
+    'contacts_dashboard_index',
+    'contacts_dashboard_segments_index',
+    'contacts_dashboard_labels_index',
     'contacts_edit',
-    'contacts_segments_dashboard',
-    'contacts_labels_dashboard',
+    'contacts_edit_segment',
+    'contacts_edit_label',
   ],
   menuItems: [
     {
       icon: 'contact-card-group',
       label: 'ALL_CONTACTS',
       hasSubMenu: false,
-      toState: frontendURL(`accounts/${accountId}/contacts`),
-      toStateName: 'contacts_dashboard',
+      toState: frontendURL(`accounts/${accountId}/contacts?page=1`),
+      toStateName: 'contacts_dashboard_index',
     },
   ],
 });
diff --git a/app/javascript/dashboard/components/layout/config/sidebarItems/primaryMenu.js b/app/javascript/dashboard/components/layout/config/sidebarItems/primaryMenu.js
index 5a50bd440..59de35564 100644
--- a/app/javascript/dashboard/components/layout/config/sidebarItems/primaryMenu.js
+++ b/app/javascript/dashboard/components/layout/config/sidebarItems/primaryMenu.js
@@ -31,7 +31,7 @@ const primaryMenuItems = accountId => [
     label: 'CONTACTS',
     featureFlag: FEATURE_FLAGS.CRM,
     toState: frontendURL(`accounts/${accountId}/contacts`),
-    toStateName: 'contacts_dashboard',
+    toStateName: 'contacts_dashboard_index',
   },
   {
     icon: 'arrow-trending-lines',
diff --git a/app/javascript/dashboard/components/layout/sidebarComponents/Secondary.vue b/app/javascript/dashboard/components/layout/sidebarComponents/Secondary.vue
index efe89d4c6..c36b6f611 100644
--- a/app/javascript/dashboard/components/layout/sidebarComponents/Secondary.vue
+++ b/app/javascript/dashboard/components/layout/sidebarComponents/Secondary.vue
@@ -134,7 +134,7 @@ export default {
         icon: 'number-symbol',
         label: 'TAGGED_WITH',
         hasSubMenu: true,
-        key: 'label',
+        key: 'labels',
         newLink: this.showNewLink(FEATURE_FLAGS.TEAM_MANAGEMENT),
         newLinkTag: 'NEW_LABEL',
         toState: frontendURL(`accounts/${this.accountId}/settings/labels`),
@@ -147,7 +147,7 @@ export default {
           color: label.color,
           truncateLabel: true,
           toState: frontendURL(
-            `accounts/${this.accountId}/labels/${label.title}/contacts`
+            `accounts/${this.accountId}/contacts/labels/${label.title}`
           ),
         })),
       };
@@ -194,7 +194,7 @@ export default {
         icon: 'folder',
         label: 'CUSTOM_VIEWS_SEGMENTS',
         hasSubMenu: true,
-        key: 'custom_view',
+        key: 'segments',
         children: this.customViews
           .filter(view => view.filter_type === 'contact')
           .map(view => ({
@@ -202,7 +202,7 @@ export default {
             label: view.name,
             truncateLabel: true,
             toState: frontendURL(
-              `accounts/${this.accountId}/contacts/custom_view/${view.id}`
+              `accounts/${this.accountId}/contacts/segments/${view.id}`
             ),
           })),
       };
@@ -247,7 +247,7 @@ export default {
     <transition-group
       name="menu-list"
       tag="ul"
-      class="pt-2 reset-base list-none"
+      class="pt-2 list-none reset-base"
     >
       <SecondaryNavItem
         v-for="menuItem in accessibleMenuItems"
diff --git a/app/javascript/dashboard/components/layout/sidebarComponents/SecondaryNavItem.vue b/app/javascript/dashboard/components/layout/sidebarComponents/SecondaryNavItem.vue
index 952f212ee..a38bbd20b 100644
--- a/app/javascript/dashboard/components/layout/sidebarComponents/SecondaryNavItem.vue
+++ b/app/javascript/dashboard/components/layout/sidebarComponents/SecondaryNavItem.vue
@@ -119,6 +119,13 @@ export default {
         this.menuItem.toStateName === 'settings_applications'
       );
     },
+    isContactsDefaultRoute() {
+      return (
+        this.menuItem.toStateName === 'contacts_dashboard_index' &&
+        (this.$store.state.route.name === 'contacts_dashboard_index' ||
+          this.$store.state.route.name === 'contacts_edit')
+      );
+    },
     isCurrentRoute() {
       return this.$store.state.route.name.includes(this.menuItem.toStateName);
     },
@@ -130,6 +137,7 @@ export default {
         this.isAllConversations ||
         this.isMentions ||
         this.isUnattended ||
+        this.isContactsDefaultRoute ||
         this.isCurrentRoute
       ) {
         return 'bg-woot-25 dark:bg-slate-800 text-woot-500 dark:text-woot-500 hover:text-woot-500 dark:hover:text-woot-500 active-view';
@@ -242,7 +250,7 @@ export default {
       </span>
     </router-link>
 
-    <ul v-if="hasSubMenu" class="reset-base list-none">
+    <ul v-if="hasSubMenu" class="list-none reset-base">
       <SecondaryChildNavItem
         v-for="child in menuItem.children"
         :key="child.id"
diff --git a/app/javascript/dashboard/composables/spec/useFileUpload.spec.js b/app/javascript/dashboard/composables/spec/useFileUpload.spec.js
new file mode 100644
index 000000000..27e17dc43
--- /dev/null
+++ b/app/javascript/dashboard/composables/spec/useFileUpload.spec.js
@@ -0,0 +1,146 @@
+import { useFileUpload } from '../useFileUpload';
+import { useMapGetter } from 'dashboard/composables/store';
+import { useAlert } from 'dashboard/composables';
+import { useI18n } from 'vue-i18n';
+import { DirectUpload } from 'activestorage';
+import { checkFileSizeLimit } from 'shared/helpers/FileHelper';
+import { MAXIMUM_FILE_UPLOAD_SIZE_TWILIO_SMS_CHANNEL } from 'shared/constants/messages';
+
+vi.mock('dashboard/composables/store');
+vi.mock('dashboard/composables', () => ({
+  useAlert: vi.fn(message => message),
+}));
+vi.mock('vue-i18n');
+vi.mock('activestorage');
+vi.mock('shared/helpers/FileHelper');
+
+describe('useFileUpload', () => {
+  const mockAttachFile = vi.fn();
+  const mockTranslate = vi.fn();
+
+  const mockFile = {
+    file: new File(['test'], 'test.jpg', { type: 'image/jpeg' }),
+  };
+
+  beforeEach(() => {
+    vi.clearAllMocks();
+
+    useMapGetter.mockImplementation(getter => {
+      const getterMap = {
+        getCurrentAccountId: { value: '123' },
+        getCurrentUser: { value: { access_token: 'test-token' } },
+        getSelectedChat: { value: { id: '456' } },
+        'globalConfig/get': { value: { directUploadsEnabled: true } },
+      };
+      return getterMap[getter];
+    });
+
+    useI18n.mockReturnValue({ t: mockTranslate });
+    checkFileSizeLimit.mockReturnValue(true);
+  });
+
+  it('should handle direct file upload when enabled', () => {
+    const { onFileUpload } = useFileUpload({
+      isATwilioSMSChannel: false,
+      attachFile: mockAttachFile,
+    });
+
+    const mockBlob = { signed_id: 'test-blob' };
+    DirectUpload.mockImplementation(() => ({
+      create: callback => callback(null, mockBlob),
+    }));
+
+    onFileUpload(mockFile);
+
+    expect(DirectUpload).toHaveBeenCalledWith(
+      mockFile.file,
+      '/api/v1/accounts/123/conversations/456/direct_uploads',
+      expect.any(Object)
+    );
+    expect(mockAttachFile).toHaveBeenCalledWith({
+      file: mockFile,
+      blob: mockBlob,
+    });
+  });
+
+  it('should handle indirect file upload when direct upload is disabled', () => {
+    useMapGetter.mockImplementation(getter => {
+      const getterMap = {
+        getCurrentAccountId: { value: '123' },
+        getCurrentUser: { value: { access_token: 'test-token' } },
+        getSelectedChat: { value: { id: '456' } },
+        'globalConfig/get': { value: { directUploadsEnabled: false } },
+      };
+      return getterMap[getter];
+    });
+
+    const { onFileUpload } = useFileUpload({
+      isATwilioSMSChannel: false,
+      attachFile: mockAttachFile,
+    });
+
+    onFileUpload(mockFile);
+
+    expect(DirectUpload).not.toHaveBeenCalled();
+    expect(mockAttachFile).toHaveBeenCalledWith({ file: mockFile });
+  });
+
+  it('should show alert when file size exceeds limit', () => {
+    checkFileSizeLimit.mockReturnValue(false);
+    mockTranslate.mockReturnValue('File size exceeds limit');
+
+    const { onFileUpload } = useFileUpload({
+      isATwilioSMSChannel: false,
+      attachFile: mockAttachFile,
+    });
+
+    onFileUpload(mockFile);
+
+    expect(useAlert).toHaveBeenCalledWith('File size exceeds limit');
+    expect(mockAttachFile).not.toHaveBeenCalled();
+  });
+
+  it('should use different max file size for Twilio SMS channel', () => {
+    const { onFileUpload } = useFileUpload({
+      isATwilioSMSChannel: true,
+      attachFile: mockAttachFile,
+    });
+
+    onFileUpload(mockFile);
+
+    expect(checkFileSizeLimit).toHaveBeenCalledWith(
+      mockFile,
+      MAXIMUM_FILE_UPLOAD_SIZE_TWILIO_SMS_CHANNEL
+    );
+  });
+
+  it('should handle direct upload errors', () => {
+    const mockError = 'Upload failed';
+    DirectUpload.mockImplementation(() => ({
+      create: callback => callback(mockError, null),
+    }));
+
+    const { onFileUpload } = useFileUpload({
+      isATwilioSMSChannel: false,
+      attachFile: mockAttachFile,
+    });
+
+    onFileUpload(mockFile);
+
+    expect(useAlert).toHaveBeenCalledWith(mockError);
+    expect(mockAttachFile).not.toHaveBeenCalled();
+  });
+
+  it('should do nothing when file is null', () => {
+    const { onFileUpload } = useFileUpload({
+      isATwilioSMSChannel: false,
+      attachFile: mockAttachFile,
+    });
+
+    onFileUpload(null);
+
+    expect(checkFileSizeLimit).not.toHaveBeenCalled();
+    expect(mockAttachFile).not.toHaveBeenCalled();
+    expect(useAlert).not.toHaveBeenCalled();
+  });
+});
diff --git a/app/javascript/dashboard/composables/useFileUpload.js b/app/javascript/dashboard/composables/useFileUpload.js
new file mode 100644
index 000000000..dd6779250
--- /dev/null
+++ b/app/javascript/dashboard/composables/useFileUpload.js
@@ -0,0 +1,91 @@
+import { computed } from 'vue';
+import { useMapGetter } from 'dashboard/composables/store';
+import { useAlert } from 'dashboard/composables';
+import { useI18n } from 'vue-i18n';
+import { DirectUpload } from 'activestorage';
+import {
+  MAXIMUM_FILE_UPLOAD_SIZE,
+  MAXIMUM_FILE_UPLOAD_SIZE_TWILIO_SMS_CHANNEL,
+} from 'shared/constants/messages';
+import { checkFileSizeLimit } from 'shared/helpers/FileHelper';
+
+/**
+ * Composable for handling file uploads in conversations
+ * @param {Object} options - Configuration options
+ * @param {boolean} options.isATwilioSMSChannel - Whether the current channel is Twilio SMS
+ * @param {Function} options.attachFile - Callback function to handle file attachment
+ * @returns {Object} File upload methods and utilities
+ */
+export const useFileUpload = ({ isATwilioSMSChannel, attachFile }) => {
+  const { t } = useI18n();
+
+  const accountId = useMapGetter('getCurrentAccountId');
+  const currentUser = useMapGetter('getCurrentUser');
+  const currentChat = useMapGetter('getSelectedChat');
+  const globalConfig = useMapGetter('globalConfig/get');
+
+  const maxFileSize = computed(() =>
+    isATwilioSMSChannel
+      ? MAXIMUM_FILE_UPLOAD_SIZE_TWILIO_SMS_CHANNEL
+      : MAXIMUM_FILE_UPLOAD_SIZE
+  );
+
+  const handleDirectFileUpload = file => {
+    if (!file) return;
+
+    if (checkFileSizeLimit(file, maxFileSize.value)) {
+      const upload = new DirectUpload(
+        file.file,
+        `/api/v1/accounts/${accountId.value}/conversations/${currentChat.value.id}/direct_uploads`,
+        {
+          directUploadWillCreateBlobWithXHR: xhr => {
+            xhr.setRequestHeader(
+              'api_access_token',
+              currentUser.value.access_token
+            );
+          },
+        }
+      );
+
+      upload.create((error, blob) => {
+        if (error) {
+          useAlert(error);
+        } else {
+          attachFile({ file, blob });
+        }
+      });
+    } else {
+      useAlert(
+        t('CONVERSATION.FILE_SIZE_LIMIT', {
+          MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE: maxFileSize.value,
+        })
+      );
+    }
+  };
+
+  const handleIndirectFileUpload = file => {
+    if (!file) return;
+
+    if (checkFileSizeLimit(file, maxFileSize.value)) {
+      attachFile({ file });
+    } else {
+      useAlert(
+        t('CONVERSATION.FILE_SIZE_LIMIT', {
+          MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE: maxFileSize.value,
+        })
+      );
+    }
+  };
+
+  const onFileUpload = file => {
+    if (globalConfig.value.directUploadsEnabled) {
+      handleDirectFileUpload(file);
+    } else {
+      handleIndirectFileUpload(file);
+    }
+  };
+
+  return {
+    onFileUpload,
+  };
+};
diff --git a/app/javascript/dashboard/helper/inbox.js b/app/javascript/dashboard/helper/inbox.js
index 6f318218b..b608f4110 100644
--- a/app/javascript/dashboard/helper/inbox.js
+++ b/app/javascript/dashboard/helper/inbox.js
@@ -11,7 +11,7 @@ export const INBOX_TYPES = {
   SMS: 'Channel::Sms',
 };
 
-const INBOX_ICON_MAP = {
+const INBOX_ICON_MAP_FILL = {
   [INBOX_TYPES.WEB]: 'i-ri-global-fill',
   [INBOX_TYPES.FB]: 'i-ri-messenger-fill',
   [INBOX_TYPES.TWITTER]: 'i-ri-twitter-x-fill',
@@ -22,7 +22,20 @@ const INBOX_ICON_MAP = {
   [INBOX_TYPES.LINE]: 'i-ri-line-fill',
 };
 
-const DEFAULT_ICON = 'i-ri-chat-1-fill';
+const DEFAULT_ICON_FILL = 'i-ri-chat-1-fill';
+
+const INBOX_ICON_MAP_LINE = {
+  [INBOX_TYPES.WEB]: 'i-ri-global-line',
+  [INBOX_TYPES.FB]: 'i-ri-messenger-line',
+  [INBOX_TYPES.TWITTER]: 'i-ri-twitter-x-line',
+  [INBOX_TYPES.WHATSAPP]: 'i-ri-whatsapp-line',
+  [INBOX_TYPES.API]: 'i-ri-cloudy-line',
+  [INBOX_TYPES.EMAIL]: 'i-ri-mail-line',
+  [INBOX_TYPES.TELEGRAM]: 'i-ri-telegram-line',
+  [INBOX_TYPES.LINE]: 'i-ri-line-line',
+};
+
+const DEFAULT_ICON_LINE = 'i-ri-chat-1-line';
 
 export const getInboxSource = (type, phoneNumber, inbox) => {
   switch (type) {
@@ -110,15 +123,18 @@ export const getInboxClassByType = (type, phoneNumber) => {
   }
 };
 
-export const getInboxIconByType = (type, phoneNumber) => {
+export const getInboxIconByType = (type, phoneNumber, variant = 'fill') => {
+  const iconMap =
+    variant === 'fill' ? INBOX_ICON_MAP_FILL : INBOX_ICON_MAP_LINE;
+  const defaultIcon =
+    variant === 'fill' ? DEFAULT_ICON_FILL : DEFAULT_ICON_LINE;
+
   // Special case for Twilio (whatsapp and sms)
-  if (type === INBOX_TYPES.TWILIO) {
-    return phoneNumber?.startsWith('whatsapp')
-      ? 'i-ri-whatsapp-fill'
-      : 'i-ri-chat-1-fill';
+  if (type === INBOX_TYPES.TWILIO && phoneNumber?.startsWith('whatsapp')) {
+    return iconMap[INBOX_TYPES.WHATSAPP];
   }
 
-  return INBOX_ICON_MAP[type] ?? DEFAULT_ICON;
+  return iconMap[type] ?? defaultIcon;
 };
 
 export const getInboxWarningIconClass = (type, reauthorizationRequired) => {
diff --git a/app/javascript/dashboard/helper/specs/inbox.spec.js b/app/javascript/dashboard/helper/specs/inbox.spec.js
index 621c131f2..0d5625603 100644
--- a/app/javascript/dashboard/helper/specs/inbox.spec.js
+++ b/app/javascript/dashboard/helper/specs/inbox.spec.js
@@ -41,70 +41,112 @@ describe('#Inbox Helpers', () => {
   });
 
   describe('getInboxIconByType', () => {
-    it('returns correct icon for web widget', () => {
-      expect(getInboxIconByType(INBOX_TYPES.WEB)).toBe('i-ri-global-fill');
+    describe('fill variant (default)', () => {
+      it('returns correct icon for web widget', () => {
+        expect(getInboxIconByType(INBOX_TYPES.WEB)).toBe('i-ri-global-fill');
+      });
+
+      it('returns correct icon for Facebook', () => {
+        expect(getInboxIconByType(INBOX_TYPES.FB)).toBe('i-ri-messenger-fill');
+      });
+
+      it('returns correct icon for Twitter', () => {
+        expect(getInboxIconByType(INBOX_TYPES.TWITTER)).toBe(
+          'i-ri-twitter-x-fill'
+        );
+      });
+
+      it('returns correct icon for WhatsApp', () => {
+        expect(getInboxIconByType(INBOX_TYPES.WHATSAPP)).toBe(
+          'i-ri-whatsapp-fill'
+        );
+      });
+
+      it('returns correct icon for API', () => {
+        expect(getInboxIconByType(INBOX_TYPES.API)).toBe('i-ri-cloudy-fill');
+      });
+
+      it('returns correct icon for Email', () => {
+        expect(getInboxIconByType(INBOX_TYPES.EMAIL)).toBe('i-ri-mail-fill');
+      });
+
+      it('returns correct icon for Telegram', () => {
+        expect(getInboxIconByType(INBOX_TYPES.TELEGRAM)).toBe(
+          'i-ri-telegram-fill'
+        );
+      });
+
+      it('returns correct icon for Line', () => {
+        expect(getInboxIconByType(INBOX_TYPES.LINE)).toBe('i-ri-line-fill');
+      });
+
+      it('returns default icon for unknown type', () => {
+        expect(getInboxIconByType('UNKNOWN_TYPE')).toBe('i-ri-chat-1-fill');
+      });
+
+      it('returns default icon for undefined type', () => {
+        expect(getInboxIconByType(undefined)).toBe('i-ri-chat-1-fill');
+      });
     });
 
-    it('returns correct icon for Facebook', () => {
-      expect(getInboxIconByType(INBOX_TYPES.FB)).toBe('i-ri-messenger-fill');
-    });
+    describe('line variant', () => {
+      it('returns correct line icon for web widget', () => {
+        expect(getInboxIconByType(INBOX_TYPES.WEB, null, 'line')).toBe(
+          'i-ri-global-line'
+        );
+      });
 
-    it('returns correct icon for Twitter', () => {
-      expect(getInboxIconByType(INBOX_TYPES.TWITTER)).toBe(
-        'i-ri-twitter-x-fill'
-      );
+      it('returns correct line icon for Facebook', () => {
+        expect(getInboxIconByType(INBOX_TYPES.FB, null, 'line')).toBe(
+          'i-ri-messenger-line'
+        );
+      });
+
+      it('returns correct line icon for unknown type', () => {
+        expect(getInboxIconByType('UNKNOWN_TYPE', null, 'line')).toBe(
+          'i-ri-chat-1-line'
+        );
+      });
     });
 
     describe('Twilio cases', () => {
-      it('returns WhatsApp icon for Twilio WhatsApp number', () => {
-        expect(
-          getInboxIconByType(INBOX_TYPES.TWILIO, 'whatsapp:+1234567890')
-        ).toBe('i-ri-whatsapp-fill');
+      describe('fill variant', () => {
+        it('returns WhatsApp icon for Twilio WhatsApp number', () => {
+          expect(
+            getInboxIconByType(INBOX_TYPES.TWILIO, 'whatsapp:+1234567890')
+          ).toBe('i-ri-whatsapp-fill');
+        });
+
+        it('returns SMS icon for regular Twilio number', () => {
+          expect(getInboxIconByType(INBOX_TYPES.TWILIO, '+1234567890')).toBe(
+            'i-ri-chat-1-fill'
+          );
+        });
+
+        it('returns SMS icon when phone number is undefined', () => {
+          expect(getInboxIconByType(INBOX_TYPES.TWILIO, undefined)).toBe(
+            'i-ri-chat-1-fill'
+          );
+        });
       });
 
-      it('returns SMS icon for regular Twilio number', () => {
-        expect(getInboxIconByType(INBOX_TYPES.TWILIO, '+1234567890')).toBe(
-          'i-ri-chat-1-fill'
-        );
+      describe('line variant', () => {
+        it('returns WhatsApp line icon for Twilio WhatsApp number', () => {
+          expect(
+            getInboxIconByType(
+              INBOX_TYPES.TWILIO,
+              'whatsapp:+1234567890',
+              'line'
+            )
+          ).toBe('i-ri-whatsapp-line');
+        });
+
+        it('returns SMS line icon for regular Twilio number', () => {
+          expect(
+            getInboxIconByType(INBOX_TYPES.TWILIO, '+1234567890', 'line')
+          ).toBe('i-ri-chat-1-line');
+        });
       });
-
-      it('returns SMS icon when phone number is undefined', () => {
-        expect(getInboxIconByType(INBOX_TYPES.TWILIO, undefined)).toBe(
-          'i-ri-chat-1-fill'
-        );
-      });
-    });
-
-    it('returns correct icon for WhatsApp', () => {
-      expect(getInboxIconByType(INBOX_TYPES.WHATSAPP)).toBe(
-        'i-ri-whatsapp-fill'
-      );
-    });
-
-    it('returns correct icon for API', () => {
-      expect(getInboxIconByType(INBOX_TYPES.API)).toBe('i-ri-cloudy-fill');
-    });
-
-    it('returns correct icon for Email', () => {
-      expect(getInboxIconByType(INBOX_TYPES.EMAIL)).toBe('i-ri-mail-fill');
-    });
-
-    it('returns correct icon for Telegram', () => {
-      expect(getInboxIconByType(INBOX_TYPES.TELEGRAM)).toBe(
-        'i-ri-telegram-fill'
-      );
-    });
-
-    it('returns correct icon for Line', () => {
-      expect(getInboxIconByType(INBOX_TYPES.LINE)).toBe('i-ri-line-fill');
-    });
-
-    it('returns default icon for unknown type', () => {
-      expect(getInboxIconByType('UNKNOWN_TYPE')).toBe('i-ri-chat-1-fill');
-    });
-
-    it('returns default icon for undefined type', () => {
-      expect(getInboxIconByType(undefined)).toBe('i-ri-chat-1-fill');
     });
   });
 
diff --git a/app/javascript/dashboard/i18n/locale/en/components.json b/app/javascript/dashboard/i18n/locale/en/components.json
index cafedd5fa..0bbc0c65a 100644
--- a/app/javascript/dashboard/i18n/locale/en/components.json
+++ b/app/javascript/dashboard/i18n/locale/en/components.json
@@ -12,7 +12,8 @@
   },
   "DROPDOWN_MENU": {
     "SEARCH_PLACEHOLDER": "Search...",
-    "EMPTY_STATE": "No results found."
+    "EMPTY_STATE": "No results found.",
+    "SEARCHING": "Searching..."
   },
   "DIALOG": {
     "BUTTONS": {
diff --git a/app/javascript/dashboard/i18n/locale/en/contact.json b/app/javascript/dashboard/i18n/locale/en/contact.json
index e6bfe7cbd..3826823ed 100644
--- a/app/javascript/dashboard/i18n/locale/en/contact.json
+++ b/app/javascript/dashboard/i18n/locale/en/contact.json
@@ -393,6 +393,7 @@
       "SEARCH_TITLE": "Search contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Message",
+      "SEND_MESSAGE": "Send message",
       "BREADCRUMB": {
         "CONTACTS": "Contacts"
       },
@@ -666,7 +667,7 @@
       "NO_INBOX_ALERT": "There are no available inboxes to start a conversation with this contact.",
       "CONTACT_SELECTOR": {
         "LABEL": "To:",
-        "TAG_INPUT_PLACEHOLDER": "Type an email address to search for the contact and press Enter",
+        "TAG_INPUT_PLACEHOLDER": "Search for a contact with name, email or phone number",
         "CONTACT_CREATING": "Creating contact..."
       },
       "INBOX_SELECTOR": {
@@ -677,9 +678,9 @@
         "SUBJECT_LABEL": "Subject :",
         "SUBJECT_PLACEHOLDER": "Enter your email subject here",
         "CC_LABEL": "Cc:",
-        "CC_PLACEHOLDER": "Type an email address to search for the contact and press Enter",
+        "CC_PLACEHOLDER": "Search for a contact with their email address",
         "BCC_LABEL": "Bcc:",
-        "BCC_PLACEHOLDER": "Type an email address to search for the contact and press Enter",
+        "BCC_PLACEHOLDER": "Search for a contact with their email address",
         "BCC_BUTTON": "Bcc"
       },
       "MESSAGE_EDITOR": {
diff --git a/app/javascript/dashboard/routes/dashboard/Dashboard.vue b/app/javascript/dashboard/routes/dashboard/Dashboard.vue
index 3b3199afe..97f24741f 100644
--- a/app/javascript/dashboard/routes/dashboard/Dashboard.vue
+++ b/app/javascript/dashboard/routes/dashboard/Dashboard.vue
@@ -178,7 +178,6 @@ export default {
     <NextSidebar
       v-if="showNextSidebar"
       @toggle-account-modal="toggleAccountModal"
-      @open-notification-panel="openNotificationPanel"
       @open-key-shortcut-modal="toggleKeyShortcutModal"
       @close-key-shortcut-modal="closeKeyShortcutModal"
       @show-create-account-modal="openCreateAccountModal"
diff --git a/app/javascript/dashboard/routes/dashboard/contacts/pages/ContactManageView.vue b/app/javascript/dashboard/routes/dashboard/contacts/pages/ContactManageView.vue
index 9002a05de..8b07646e0 100644
--- a/app/javascript/dashboard/routes/dashboard/contacts/pages/ContactManageView.vue
+++ b/app/javascript/dashboard/routes/dashboard/contacts/pages/ContactManageView.vue
@@ -63,6 +63,10 @@ const goToContactsList = () => {
 const fetchActiveContact = async () => {
   if (route.params.contactId) {
     store.dispatch('contacts/show', { id: route.params.contactId });
+    await store.dispatch(
+      'contacts/fetchContactableInbox',
+      route.params.contactId
+    );
   }
 };
 
@@ -97,7 +101,7 @@ onMounted(() => {
     class="flex flex-col justify-between flex-1 h-full m-0 overflow-auto bg-n-background"
   >
     <ContactsDetailsLayout
-      :button-label="$t('CONTACTS_LAYOUT.HEADER.MESSAGE_BUTTON')"
+      :button-label="$t('CONTACTS_LAYOUT.HEADER.SEND_MESSAGE')"
       :selected-contact="selectedContact"
       is-detail-view
       :show-pagination-footer="false"
@@ -141,6 +145,7 @@ onMounted(() => {
             ref="contactMergeRef"
             :selected-contact="selectedContact"
             @go-to-contacts-list="goToContactsList"
+            @reset-tab="handleTabChange(CONTACT_TABS_OPTIONS[0])"
           />
         </template>
       </template>
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/contact/ConversationForm.vue b/app/javascript/dashboard/routes/dashboard/conversation/contact/ConversationForm.vue
index c6d60eb53..47517798b 100644
--- a/app/javascript/dashboard/routes/dashboard/conversation/contact/ConversationForm.vue
+++ b/app/javascript/dashboard/routes/dashboard/conversation/contact/ConversationForm.vue
@@ -138,7 +138,7 @@ export default {
     },
     selectedInbox: {
       get() {
-        const inboxList = this.contact.contactableInboxes || [];
+        const inboxList = this.contact.contact_inboxes || [];
         return (
           inboxList.find(inbox => {
             return inbox.inbox?.id && inbox.inbox?.id === this.targetInbox?.id;
@@ -152,7 +152,7 @@ export default {
       },
     },
     showNoInboxAlert() {
-      if (!this.contact.contactableInboxes) {
+      if (!this.contact.contact_inboxes) {
         return false;
       }
       return this.inboxes.length === 0 && !this.uiFlags.isFetchingInboxes;
@@ -166,7 +166,7 @@ export default {
         : this.$t('CONVERSATION.FOOTER.ENABLE_SIGN_TOOLTIP');
     },
     inboxes() {
-      const inboxList = this.contact.contactableInboxes || [];
+      const inboxList = this.contact.contact_inboxes || [];
       return inboxList.map(inbox => ({
         ...inbox.inbox,
         sourceId: inbox.source_id,
diff --git a/app/javascript/dashboard/store/modules/contacts/actions.js b/app/javascript/dashboard/store/modules/contacts/actions.js
index 80fe44beb..e8da81482 100644
--- a/app/javascript/dashboard/store/modules/contacts/actions.js
+++ b/app/javascript/dashboard/store/modules/contacts/actions.js
@@ -205,8 +205,8 @@ export const actions = {
     try {
       const response = await ContactAPI.getContactableInboxes(id);
       const contact = {
-        id,
-        contactableInboxes: response.data.payload,
+        id: Number(id),
+        contact_inboxes: response.data.payload,
       };
       commit(types.SET_CONTACT_ITEM, contact);
     } catch (error) {
diff --git a/app/javascript/dashboard/store/modules/conversationStats.js b/app/javascript/dashboard/store/modules/conversationStats.js
index 201bf6564..025e3352f 100644
--- a/app/javascript/dashboard/store/modules/conversationStats.js
+++ b/app/javascript/dashboard/store/modules/conversationStats.js
@@ -5,6 +5,7 @@ const state = {
   mineCount: 0,
   unAssignedCount: 0,
   allCount: 0,
+  updatedOn: null,
 };
 
 export const getters = {
@@ -12,7 +13,17 @@ export const getters = {
 };
 
 export const actions = {
-  get: async ({ commit }, params) => {
+  get: async ({ commit, state: $state }, params) => {
+    const currentTime = new Date();
+    const lastUpdatedTime = new Date($state.updatedOn);
+
+    // Skip large accounts from making too many requests
+    if (currentTime - lastUpdatedTime < 10000 && $state.allCount > 1000) {
+      // eslint-disable-next-line no-console
+      console.warn('Skipping conversation meta fetch');
+      return;
+    }
+
     try {
       const response = await ConversationApi.meta(params);
       const {
@@ -40,6 +51,7 @@ export const mutations = {
     $state.mineCount = mineCount;
     $state.allCount = allCount;
     $state.unAssignedCount = unAssignedCount;
+    $state.updatedOn = new Date();
   },
 };
 
diff --git a/app/javascript/dashboard/store/modules/specs/conversationStats/actions.spec.js b/app/javascript/dashboard/store/modules/specs/conversationStats/actions.spec.js
index 33d927103..4572387ac 100644
--- a/app/javascript/dashboard/store/modules/specs/conversationStats/actions.spec.js
+++ b/app/javascript/dashboard/store/modules/specs/conversationStats/actions.spec.js
@@ -11,7 +11,7 @@ describe('#actions', () => {
     it('sends correct mutations if API is success', async () => {
       axios.get.mockResolvedValue({ data: { meta: { mine_count: 1 } } });
       await actions.get(
-        { commit },
+        { commit, state: { updatedOn: null } },
         { inboxId: 1, assigneeTpe: 'me', status: 'open' }
       );
       expect(commit.mock.calls).toEqual([
@@ -21,7 +21,7 @@ describe('#actions', () => {
     it('sends correct actions if API is error', async () => {
       axios.get.mockRejectedValue({ message: 'Incorrect header' });
       await actions.get(
-        { commit },
+        { commit, state: { updatedOn: null } },
         { inboxId: 1, assigneeTpe: 'me', status: 'open' }
       );
       expect(commit.mock.calls).toEqual([]);
diff --git a/app/javascript/dashboard/store/modules/specs/conversationStats/mutations.spec.js b/app/javascript/dashboard/store/modules/specs/conversationStats/mutations.spec.js
index e49d938e3..e625eb13c 100644
--- a/app/javascript/dashboard/store/modules/specs/conversationStats/mutations.spec.js
+++ b/app/javascript/dashboard/store/modules/specs/conversationStats/mutations.spec.js
@@ -14,6 +14,7 @@ describe('#mutations', () => {
         mineCount: 1,
         unAssignedCount: 1,
         allCount: 2,
+        updatedOn: expect.any(Date),
       });
     });
   });