Merge branch 'develop' into feature/service-worker-caching
This commit is contained in:
Pranav
@@ -0,0 +1,183 @@
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# Download Report Rake Tasks
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#
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# Usage:
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# POSTGRES_STATEMENT_TIMEOUT=600s NEW_RELIC_AGENT_ENABLED=false bundle exec rake download_report:agent
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# POSTGRES_STATEMENT_TIMEOUT=600s NEW_RELIC_AGENT_ENABLED=false bundle exec rake download_report:inbox
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# POSTGRES_STATEMENT_TIMEOUT=600s NEW_RELIC_AGENT_ENABLED=false bundle exec rake download_report:label
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#
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# The task will prompt for:
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# - Account ID
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# - Start Date (YYYY-MM-DD)
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# - End Date (YYYY-MM-DD)
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# - Timezone Offset (e.g., 0, 5.5, -5)
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# - Business Hours (y/n) - whether to use business hours for time metrics
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#
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# Output: <account_id>_<type>_<start_date>_<end_date>.csv
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require 'csv'
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# rubocop:disable Metrics/CyclomaticComplexity
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# rubocop:disable Metrics/AbcSize
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# rubocop:disable Metrics/MethodLength
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# rubocop:disable Metrics/ModuleLength
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module DownloadReportTasks
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def self.prompt(message)
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print "#{message}: "
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$stdin.gets.chomp
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end
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def self.collect_params
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account_id = prompt('Enter Account ID')
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abort 'Error: Account ID is required' if account_id.blank?
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account = Account.find_by(id: account_id)
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abort "Error: Account with ID '#{account_id}' not found" unless account
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start_date = prompt('Enter Start Date (YYYY-MM-DD)')
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abort 'Error: Start date is required' if start_date.blank?
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end_date = prompt('Enter End Date (YYYY-MM-DD)')
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abort 'Error: End date is required' if end_date.blank?
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timezone_offset = prompt('Enter Timezone Offset (e.g., 0, 5.5, -5)')
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timezone_offset = timezone_offset.blank? ? 0 : timezone_offset.to_f
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business_hours = prompt('Use Business Hours? (y/n)')
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business_hours = business_hours.downcase == 'y'
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begin
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tz = ActiveSupport::TimeZone[timezone_offset]
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abort "Error: Invalid timezone offset '#{timezone_offset}'" unless tz
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since = tz.parse("#{start_date} 00:00:00").to_i.to_s
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until_date = tz.parse("#{end_date} 23:59:59").to_i.to_s
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rescue StandardError => e
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abort "Error parsing dates: #{e.message}"
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end
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{
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account: account,
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params: { since: since, until: until_date, timezone_offset: timezone_offset, business_hours: business_hours },
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start_date: start_date,
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end_date: end_date
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}
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end
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def self.save_csv(filename, headers, rows)
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CSV.open(filename, 'w') do |csv|
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csv << headers
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rows.each { |row| csv << row }
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end
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puts "Report saved to: #{filename}"
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end
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def self.format_time(seconds)
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return '' if seconds.nil? || seconds.zero?
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seconds.round(2)
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end
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def self.download_agent_report
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data = collect_params
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account = data[:account]
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puts "\nGenerating agent report..."
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builder = V2::Reports::AgentSummaryBuilder.new(account: account, params: data[:params])
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report = builder.build
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users = account.users.index_by(&:id)
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headers = %w[id name email conversations_count resolved_conversations_count avg_resolution_time avg_first_response_time avg_reply_time]
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rows = report.map do |row|
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user = users[row[:id]]
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[
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row[:id],
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user&.name || 'Unknown',
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user&.email || 'Unknown',
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row[:conversations_count],
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row[:resolved_conversations_count],
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format_time(row[:avg_resolution_time]),
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format_time(row[:avg_first_response_time]),
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format_time(row[:avg_reply_time])
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]
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end
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filename = "#{account.id}_agent_#{data[:start_date]}_#{data[:end_date]}.csv"
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save_csv(filename, headers, rows)
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end
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def self.download_inbox_report
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data = collect_params
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account = data[:account]
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puts "\nGenerating inbox report..."
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builder = V2::Reports::InboxSummaryBuilder.new(account: account, params: data[:params])
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report = builder.build
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inboxes = account.inboxes.index_by(&:id)
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headers = %w[id name conversations_count resolved_conversations_count avg_resolution_time avg_first_response_time avg_reply_time]
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rows = report.map do |row|
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inbox = inboxes[row[:id]]
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[
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row[:id],
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inbox&.name || 'Unknown',
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row[:conversations_count],
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row[:resolved_conversations_count],
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format_time(row[:avg_resolution_time]),
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format_time(row[:avg_first_response_time]),
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format_time(row[:avg_reply_time])
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]
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end
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filename = "#{account.id}_inbox_#{data[:start_date]}_#{data[:end_date]}.csv"
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save_csv(filename, headers, rows)
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end
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def self.download_label_report
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data = collect_params
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account = data[:account]
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puts "\nGenerating label report..."
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builder = V2::Reports::LabelSummaryBuilder.new(account: account, params: data[:params])
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report = builder.build
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headers = %w[id name conversations_count resolved_conversations_count avg_resolution_time avg_first_response_time avg_reply_time]
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rows = report.map do |row|
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[
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row[:id],
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row[:name],
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row[:conversations_count],
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row[:resolved_conversations_count],
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format_time(row[:avg_resolution_time]),
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format_time(row[:avg_first_response_time]),
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format_time(row[:avg_reply_time])
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]
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end
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filename = "#{account.id}_label_#{data[:start_date]}_#{data[:end_date]}.csv"
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save_csv(filename, headers, rows)
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end
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end
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# rubocop:enable Metrics/CyclomaticComplexity
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# rubocop:enable Metrics/AbcSize
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# rubocop:enable Metrics/MethodLength
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# rubocop:enable Metrics/ModuleLength
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namespace :download_report do
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desc 'Download agent summary report as CSV'
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task agent: :environment do
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DownloadReportTasks.download_agent_report
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end
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desc 'Download inbox summary report as CSV'
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task inbox: :environment do
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DownloadReportTasks.download_inbox_report
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end
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desc 'Download label summary report as CSV'
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task label: :environment do
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DownloadReportTasks.download_label_report
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end
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end
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@@ -15,13 +15,13 @@ namespace :chatwoot do
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days_input = $stdin.gets.strip
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days = days_input.empty? ? 7 : days_input.to_i
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# Build a common base relation with identical joins for OR compatibility
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service = Internal::RemoveOrphanConversationsService.new(account: account, days: days)
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# Preview count using the same query logic
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base = account
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.conversations
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.where('conversations.created_at > ?', days.days.ago)
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.left_outer_joins(:contact, :inbox)
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# Find conversations whose associated contact or inbox record is missing
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conversations = base.where(contacts: { id: nil }).or(base.where(inboxes: { id: nil }))
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count = conversations.count
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@@ -31,8 +31,8 @@ namespace :chatwoot do
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print 'Do you want to delete these conversations? (y/N): '
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confirm = $stdin.gets.strip.downcase
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if %w[y yes].include?(confirm)
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conversations.destroy_all
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puts 'Conversations deleted.'
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total_deleted = service.perform
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puts "#{total_deleted} conversations deleted."
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else
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puts 'No conversations were deleted.'
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end
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