diff --git a/.circleci/config.yml b/.circleci/config.yml
index c67063ae6..cdddc4a06 100644
--- a/.circleci/config.yml
+++ b/.circleci/config.yml
@@ -7,7 +7,7 @@ defaults: &defaults
   working_directory: ~/build
   docker:
     # specify the version you desire here
-    - image: cimg/ruby:3.2.2-browsers
+    - image: cimg/ruby:3.3.3-browsers
 
     # Specify service dependencies here if necessary
     # CircleCI maintains a library of pre-built images
diff --git a/.devcontainer/docker-compose.yml b/.devcontainer/docker-compose.yml
index 17021d1e7..a804bb15c 100644
--- a/.devcontainer/docker-compose.yml
+++ b/.devcontainer/docker-compose.yml
@@ -12,7 +12,7 @@ services:
       args:
         VARIANT: "ubuntu-22.04"
         NODE_VERSION: "20.9.0"
-        RUBY_VERSION: "3.2.2"
+        RUBY_VERSION: "3.3.3"
         # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
         USER_UID: "1000"
         USER_GID: "1000"
@@ -25,7 +25,7 @@ services:
       args:
         VARIANT: "ubuntu-22.04"
         NODE_VERSION: "20.9.0"
-        RUBY_VERSION: "3.2.2"
+        RUBY_VERSION: "3.3.3"
         # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
         USER_UID: "1000"
         USER_GID: "1000"
diff --git a/.env.example b/.env.example
index 26b1487ae..befcde463 100644
--- a/.env.example
+++ b/.env.example
@@ -1,4 +1,9 @@
+# Learn about the various environment variables at
+# https://www.chatwoot.com/docs/self-hosted/configuration/environment-variables/#rails-production-variables
+
 # Used to verify the integrity of signed cookies. so ensure a secure value is set
+# SECRET_KEY_BASE should be alphanumeric. Avoid special characters or symbols. 
+# Use `rake secret` to generate this variable
 SECRET_KEY_BASE=replace_with_lengthy_secure_hex
 
 # Replace with the URL you are planning to use for your app
@@ -80,6 +85,8 @@ SMTP_OPENSSL_VERIFY_MODE=peer
 # Comment out the following environment variables if required by your SMTP server
 # SMTP_TLS=
 # SMTP_SSL=
+# SMTP_OPEN_TIMEOUT
+# SMTP_READ_TIMEOUT
 
 # Mail Incoming
 # This is the domain set for the reply emails when conversation continuity is enabled
@@ -184,12 +191,6 @@ ANDROID_SHA256_CERT_FINGERPRINT=AC:73:8E:DE:EB:56:EA:CC:10:87:02:A7:65:37:7B:38:
 # SENTRY_DSN=
 
 
-# MICROSOFT CLARITY
-# MS_CLARITY_TOKEN=xxxxxxxxx
-
-# GOOGLE_TAG_MANAGER
-# GOOGLE_TAG = GTM-XXXXXXX
-
 ## Scout
 ## https://scoutapm.com/docs/ruby/configuration
 # SCOUT_KEY=YOURKEY
diff --git a/.ruby-version b/.ruby-version
index be94e6f53..619b53766 100644
--- a/.ruby-version
+++ b/.ruby-version
@@ -1 +1 @@
-3.2.2
+3.3.3
diff --git a/Gemfile b/Gemfile
index 1b2ed90b9..f690e6876 100644
--- a/Gemfile
+++ b/Gemfile
@@ -1,10 +1,10 @@
 source 'https://rubygems.org'
 
-ruby '3.2.2'
+ruby '3.3.3'
 
 ##-- base gems for rails --##
 gem 'rack-cors', '2.0.0', require: 'rack/cors'
-gem 'rails', '~> 7.0.8.1'
+gem 'rails', '~> 7.0.8.4'
 # Reduces boot times through caching; required in config/boot.rb
 gem 'bootsnap', require: false
 
@@ -61,7 +61,7 @@ gem 'redis-namespace'
 gem 'activerecord-import'
 
 ##--- gems for server & infra configuration ---##
-gem 'dotenv-rails'
+gem 'dotenv-rails', '>= 3.0.0'
 gem 'foreman'
 gem 'puma'
 gem 'webpacker'
@@ -111,18 +111,18 @@ gem 'elastic-apm', require: false
 gem 'newrelic_rpm', require: false
 gem 'newrelic-sidekiq-metrics', '>= 1.6.2', require: false
 gem 'scout_apm', require: false
-gem 'sentry-rails', '>= 5.14.0', require: false
+gem 'sentry-rails', '>= 5.18.1', require: false
 gem 'sentry-ruby', require: false
-gem 'sentry-sidekiq', '>= 5.15.0', require: false
+gem 'sentry-sidekiq', '>= 5.18.1', require: false
 
 ##-- background job processing --##
-gem 'sidekiq', '>= 7.2.4'
+gem 'sidekiq', '>= 7.3.0'
 # We want cron jobs
 gem 'sidekiq-cron', '>= 1.12.0'
 
 ##-- Push notification service --##
 gem 'fcm'
-gem 'web-push'
+gem 'web-push', '>= 3.0.1'
 
 ##-- geocoding / parse location from ip --##
 # http://www.rubygeocoder.com/
@@ -228,7 +228,7 @@ group :development, :test do
   gem 'mock_redis'
   gem 'pry-rails'
   gem 'rspec_junit_formatter'
-  gem 'rspec-rails'
+  gem 'rspec-rails', '>= 6.1.3'
   gem 'rubocop', require: false
   gem 'rubocop-performance', require: false
   gem 'rubocop-rails', require: false
diff --git a/Gemfile.lock b/Gemfile.lock
index a226a3c3f..d3d405f63 100644
--- a/Gemfile.lock
+++ b/Gemfile.lock
@@ -33,70 +33,70 @@ GIT
 GEM
   remote: https://rubygems.org/
   specs:
-    actioncable (7.0.8.3)
-      actionpack (= 7.0.8.3)
-      activesupport (= 7.0.8.3)
+    actioncable (7.0.8.4)
+      actionpack (= 7.0.8.4)
+      activesupport (= 7.0.8.4)
       nio4r (~> 2.0)
       websocket-driver (>= 0.6.1)
-    actionmailbox (7.0.8.3)
-      actionpack (= 7.0.8.3)
-      activejob (= 7.0.8.3)
-      activerecord (= 7.0.8.3)
-      activestorage (= 7.0.8.3)
-      activesupport (= 7.0.8.3)
+    actionmailbox (7.0.8.4)
+      actionpack (= 7.0.8.4)
+      activejob (= 7.0.8.4)
+      activerecord (= 7.0.8.4)
+      activestorage (= 7.0.8.4)
+      activesupport (= 7.0.8.4)
       mail (>= 2.7.1)
       net-imap
       net-pop
       net-smtp
-    actionmailer (7.0.8.3)
-      actionpack (= 7.0.8.3)
-      actionview (= 7.0.8.3)
-      activejob (= 7.0.8.3)
-      activesupport (= 7.0.8.3)
+    actionmailer (7.0.8.4)
+      actionpack (= 7.0.8.4)
+      actionview (= 7.0.8.4)
+      activejob (= 7.0.8.4)
+      activesupport (= 7.0.8.4)
       mail (~> 2.5, >= 2.5.4)
       net-imap
       net-pop
       net-smtp
       rails-dom-testing (~> 2.0)
-    actionpack (7.0.8.3)
-      actionview (= 7.0.8.3)
-      activesupport (= 7.0.8.3)
+    actionpack (7.0.8.4)
+      actionview (= 7.0.8.4)
+      activesupport (= 7.0.8.4)
       rack (~> 2.0, >= 2.2.4)
       rack-test (>= 0.6.3)
       rails-dom-testing (~> 2.0)
       rails-html-sanitizer (~> 1.0, >= 1.2.0)
-    actiontext (7.0.8.3)
-      actionpack (= 7.0.8.3)
-      activerecord (= 7.0.8.3)
-      activestorage (= 7.0.8.3)
-      activesupport (= 7.0.8.3)
+    actiontext (7.0.8.4)
+      actionpack (= 7.0.8.4)
+      activerecord (= 7.0.8.4)
+      activestorage (= 7.0.8.4)
+      activesupport (= 7.0.8.4)
       globalid (>= 0.6.0)
       nokogiri (>= 1.8.5)
-    actionview (7.0.8.3)
-      activesupport (= 7.0.8.3)
+    actionview (7.0.8.4)
+      activesupport (= 7.0.8.4)
       builder (~> 3.1)
       erubi (~> 1.4)
       rails-dom-testing (~> 2.0)
       rails-html-sanitizer (~> 1.1, >= 1.2.0)
     active_record_query_trace (1.8)
-    activejob (7.0.8.3)
-      activesupport (= 7.0.8.3)
+    activejob (7.0.8.4)
+      activesupport (= 7.0.8.4)
       globalid (>= 0.3.6)
-    activemodel (7.0.8.3)
-      activesupport (= 7.0.8.3)
-    activerecord (7.0.8.3)
-      activemodel (= 7.0.8.3)
-      activesupport (= 7.0.8.3)
+    activemodel (7.0.8.4)
+      activesupport (= 7.0.8.4)
+    activerecord (7.0.8.4)
+      activemodel (= 7.0.8.4)
+      activesupport (= 7.0.8.4)
     activerecord-import (1.4.1)
       activerecord (>= 4.2)
-    activestorage (7.0.8.3)
-      actionpack (= 7.0.8.3)
-      activejob (= 7.0.8.3)
-      activerecord (= 7.0.8.3)
-      activesupport (= 7.0.8.3)
+    activestorage (7.0.8.4)
+      actionpack (= 7.0.8.4)
+      activejob (= 7.0.8.4)
+      activerecord (= 7.0.8.4)
+      activesupport (= 7.0.8.4)
       marcel (~> 1.0)
       mini_mime (>= 1.1.0)
-    activesupport (7.0.8.3)
+    activesupport (7.0.8.4)
       concurrent-ruby (~> 1.0, >= 1.0.2)
       i18n (>= 1.6, < 2)
       minitest (>= 5.1)
@@ -156,7 +156,7 @@ GEM
       msgpack (~> 1.2)
     brakeman (5.4.1)
     browser (5.3.1)
-    builder (3.2.4)
+    builder (3.3.0)
     bullet (7.0.7)
       activesupport (>= 3.0.0)
       uniform_notifier (~> 1.11)
@@ -169,7 +169,7 @@ GEM
     climate_control (1.2.0)
     coderay (1.1.3)
     commonmarker (0.23.10)
-    concurrent-ruby (1.2.3)
+    concurrent-ruby (1.3.3)
     connection_pool (2.4.1)
     crack (0.4.5)
       rexml
@@ -183,13 +183,16 @@ GEM
       activerecord (>= 5.a)
       database_cleaner-core (~> 2.0.0)
     database_cleaner-core (2.0.1)
-    date (3.3.4)
-    ddtrace (1.11.1)
-      debase-ruby_core_source (>= 0.10.16, <= 3.2.0)
-      libdatadog (~> 2.0.0.1.0)
-      libddwaf (~> 1.8.2.0.0)
+    datadog-ci (0.8.3)
       msgpack
-    debase-ruby_core_source (3.2.0)
+    date (3.3.4)
+    ddtrace (1.23.2)
+      datadog-ci (~> 0.8.1)
+      debase-ruby_core_source (= 3.3.1)
+      libdatadog (~> 7.0.0.1.0)
+      libddwaf (~> 1.14.0.0.0)
+      msgpack
+    debase-ruby_core_source (3.3.1)
     debug (1.8.0)
       irb (>= 1.5.0)
       reline (>= 0.3.1)
@@ -204,16 +207,16 @@ GEM
       bcrypt (~> 3.0)
       devise (> 3.5.2, < 5)
       rails (>= 4.2.0, < 7.2)
-    diff-lcs (1.5.0)
+    diff-lcs (1.5.1)
     digest-crc (0.6.4)
       rake (>= 12.0.0, < 14.0.0)
     docile (1.4.0)
     domain_name (0.5.20190701)
       unf (>= 0.0.5, < 1.0.0)
-    dotenv (2.8.1)
-    dotenv-rails (2.8.1)
-      dotenv (= 2.8.1)
-      railties (>= 3.2)
+    dotenv (3.1.2)
+    dotenv-rails (3.1.2)
+      dotenv (= 3.1.2)
+      railties (>= 6.1)
     down (5.4.0)
       addressable (~> 2.8)
     ecma-re-validator (0.4.0)
@@ -223,7 +226,7 @@ GEM
       http (>= 3.0)
       ruby2_keywords
     email_reply_trimmer (0.1.13)
-    erubi (1.12.0)
+    erubi (1.13.0)
     et-orbi (1.2.7)
       tzinfo
     execjs (2.8.1)
@@ -316,10 +319,7 @@ GEM
     google-cloud-translate-v3 (0.6.0)
       gapic-common (>= 0.17.1, < 2.a)
       google-cloud-errors (~> 1.0)
-    google-protobuf (3.25.3)
     google-protobuf (3.25.3-arm64-darwin)
-    google-protobuf (3.25.3-x86_64-darwin)
-    google-protobuf (3.25.3-x86_64-linux)
     googleapis-common-protos (1.4.0)
       google-protobuf (~> 3.14)
       googleapis-common-protos-types (~> 1.2)
@@ -335,18 +335,9 @@ GEM
       signet (>= 0.16, < 2.a)
     groupdate (6.2.1)
       activesupport (>= 5.2)
-    grpc (1.63.0)
-      google-protobuf (~> 3.25)
-      googleapis-common-protos-types (~> 1.0)
     grpc (1.63.0-arm64-darwin)
       google-protobuf (~> 3.25)
       googleapis-common-protos-types (~> 1.0)
-    grpc (1.63.0-x86_64-darwin)
-      google-protobuf (~> 3.25)
-      googleapis-common-protos-types (~> 1.0)
-    grpc (1.63.0-x86_64-linux)
-      google-protobuf (~> 3.25)
-      googleapis-common-protos-types (~> 1.0)
     haikunator (1.1.1)
     hairtrigger (1.0.0)
       activerecord (>= 6.0, < 8)
@@ -355,7 +346,6 @@ GEM
     hana (1.3.7)
     hashdiff (1.0.1)
     hashie (5.0.0)
-    hkdf (1.0.0)
     http (5.1.1)
       addressable (~> 2.8)
       http-cookie (~> 1.0)
@@ -416,15 +406,8 @@ GEM
       addressable (~> 2.8)
     letter_opener (1.8.1)
       launchy (>= 2.2, < 3)
-    libdatadog (2.0.0.1.0)
-    libdatadog (2.0.0.1.0-x86_64-linux)
-    libddwaf (1.8.2.0.0)
-      ffi (~> 1.0)
-    libddwaf (1.8.2.0.0-arm64-darwin)
-      ffi (~> 1.0)
-    libddwaf (1.8.2.0.0-x86_64-darwin)
-      ffi (~> 1.0)
-    libddwaf (1.8.2.0.0-x86_64-linux)
+    libdatadog (7.0.0.1.0)
+    libddwaf (1.14.0.0.0-arm64-darwin)
       ffi (~> 1.0)
     line-bot-api (1.28.0)
     liquid (5.4.0)
@@ -434,6 +417,7 @@ GEM
     llhttp-ffi (0.4.0)
       ffi-compiler (~> 1.0)
       rake (~> 13.0)
+    logger (1.6.0)
     lograge (0.14.0)
       actionpack (>= 4)
       activesupport (>= 4)
@@ -459,8 +443,7 @@ GEM
     mime-types-data (3.2023.0218.1)
     mini_magick (4.12.0)
     mini_mime (1.1.5)
-    mini_portile2 (2.8.5)
-    minitest (5.21.2)
+    minitest (5.24.1)
     mock_redis (0.36.0)
       ruby2_keywords
     msgpack (1.7.0)
@@ -471,7 +454,7 @@ GEM
       activerecord (>= 5.2)
     net-http-persistent (4.0.2)
       connection_pool (~> 2.2)
-    net-imap (0.4.9)
+    net-imap (0.4.12)
       date
       net-protocol
     net-pop (0.1.2)
@@ -486,15 +469,8 @@ GEM
       sidekiq
     newrelic_rpm (9.6.0)
       base64
-    nio4r (2.7.0)
-    nokogiri (1.16.2)
-      mini_portile2 (~> 2.8.2)
-      racc (~> 1.4)
-    nokogiri (1.16.2-arm64-darwin)
-      racc (~> 1.4)
-    nokogiri (1.16.2-x86_64-darwin)
-      racc (~> 1.4)
-    nokogiri (1.16.2-x86_64-linux)
+    nio4r (2.7.3)
+    nokogiri (1.16.6-arm64-darwin)
       racc (~> 1.4)
     oauth (1.1.0)
       oauth-tty (~> 1.0, >= 1.0.1)
@@ -524,7 +500,7 @@ GEM
     omniauth-rails_csrf_protection (1.0.2)
       actionpack (>= 4.2)
       omniauth (~> 2.0)
-    openssl (3.1.0)
+    openssl (3.2.0)
     orm_adapter (0.5.0)
     os (1.1.4)
     parallel (1.23.0)
@@ -548,11 +524,11 @@ GEM
     pundit (2.3.0)
       activesupport (>= 3.0.0)
     raabro (1.4.0)
-    racc (1.7.3)
-    rack (2.2.8)
+    racc (1.8.0)
+    rack (2.2.9)
     rack-attack (6.7.0)
       rack (>= 1.0, < 4)
-    rack-contrib (2.4.0)
+    rack-contrib (2.5.0)
       rack (< 4)
     rack-cors (2.0.0)
       rack (>= 2.0.0)
@@ -565,20 +541,20 @@ GEM
     rack-test (2.1.0)
       rack (>= 1.3)
     rack-timeout (0.6.3)
-    rails (7.0.8.3)
-      actioncable (= 7.0.8.3)
-      actionmailbox (= 7.0.8.3)
-      actionmailer (= 7.0.8.3)
-      actionpack (= 7.0.8.3)
-      actiontext (= 7.0.8.3)
-      actionview (= 7.0.8.3)
-      activejob (= 7.0.8.3)
-      activemodel (= 7.0.8.3)
-      activerecord (= 7.0.8.3)
-      activestorage (= 7.0.8.3)
-      activesupport (= 7.0.8.3)
+    rails (7.0.8.4)
+      actioncable (= 7.0.8.4)
+      actionmailbox (= 7.0.8.4)
+      actionmailer (= 7.0.8.4)
+      actionpack (= 7.0.8.4)
+      actiontext (= 7.0.8.4)
+      actionview (= 7.0.8.4)
+      activejob (= 7.0.8.4)
+      activemodel (= 7.0.8.4)
+      activerecord (= 7.0.8.4)
+      activestorage (= 7.0.8.4)
+      activesupport (= 7.0.8.4)
       bundler (>= 1.15.0)
-      railties (= 7.0.8.3)
+      railties (= 7.0.8.4)
     rails-dom-testing (2.2.0)
       activesupport (>= 5.0.0)
       minitest
@@ -586,9 +562,9 @@ GEM
     rails-html-sanitizer (1.6.0)
       loofah (~> 2.21)
       nokogiri (~> 1.14)
-    railties (7.0.8.3)
-      actionpack (= 7.0.8.3)
-      activesupport (= 7.0.8.3)
+    railties (7.0.8.4)
+      actionpack (= 7.0.8.4)
+      activesupport (= 7.0.8.4)
       method_source
       rake (>= 12.2)
       thor (~> 1.0)
@@ -600,7 +576,7 @@ GEM
       ffi (~> 1.0)
     redis (5.0.6)
       redis-client (>= 0.9.0)
-    redis-client (0.19.1)
+    redis-client (0.22.2)
       connection_pool
     redis-namespace (1.10.0)
       redis (>= 4)
@@ -624,24 +600,25 @@ GEM
     retriable (3.1.2)
     reverse_markdown (2.1.1)
       nokogiri
-    rexml (3.2.5)
-    rspec-core (3.12.2)
-      rspec-support (~> 3.12.0)
-    rspec-expectations (3.12.3)
+    rexml (3.3.1)
+      strscan
+    rspec-core (3.13.0)
+      rspec-support (~> 3.13.0)
+    rspec-expectations (3.13.1)
       diff-lcs (>= 1.2.0, < 2.0)
-      rspec-support (~> 3.12.0)
-    rspec-mocks (3.12.5)
+      rspec-support (~> 3.13.0)
+    rspec-mocks (3.13.1)
       diff-lcs (>= 1.2.0, < 2.0)
-      rspec-support (~> 3.12.0)
-    rspec-rails (6.0.2)
+      rspec-support (~> 3.13.0)
+    rspec-rails (6.1.3)
       actionpack (>= 6.1)
       activesupport (>= 6.1)
       railties (>= 6.1)
-      rspec-core (~> 3.12)
-      rspec-expectations (~> 3.12)
-      rspec-mocks (~> 3.12)
-      rspec-support (~> 3.12)
-    rspec-support (3.12.0)
+      rspec-core (~> 3.13)
+      rspec-expectations (~> 3.13)
+      rspec-mocks (~> 3.13)
+      rspec-support (~> 3.13)
+    rspec-support (3.13.1)
     rspec_junit_formatter (0.6.0)
       rspec-core (>= 2, < 4, != 2.12.0)
     rubocop (1.50.2)
@@ -699,23 +676,24 @@ GEM
       activesupport (>= 4)
     selectize-rails (0.12.6)
     semantic_range (3.0.0)
-    sentry-rails (5.17.3)
+    sentry-rails (5.18.1)
       railties (>= 5.0)
-      sentry-ruby (~> 5.17.3)
-    sentry-ruby (5.17.3)
+      sentry-ruby (~> 5.18.1)
+    sentry-ruby (5.18.1)
       bigdecimal
       concurrent-ruby (~> 1.0, >= 1.0.2)
-    sentry-sidekiq (5.17.3)
-      sentry-ruby (~> 5.17.3)
+    sentry-sidekiq (5.18.1)
+      sentry-ruby (~> 5.18.1)
       sidekiq (>= 3.0)
     sexp_processor (4.17.0)
     shoulda-matchers (5.3.0)
       activesupport (>= 5.2.0)
-    sidekiq (7.2.4)
+    sidekiq (7.3.0)
       concurrent-ruby (< 2)
       connection_pool (>= 2.3.0)
+      logger
       rack (>= 2.2.4)
-      redis-client (>= 0.19.0)
+      redis-client (>= 0.22.2)
     sidekiq-cron (1.12.0)
       fugit (~> 1.8)
       globalid (>= 1.0.1)
@@ -754,6 +732,7 @@ GEM
     stackprof (0.2.25)
     statsd-ruby (1.5.0)
     stripe (8.5.0)
+    strscan (3.1.0)
     telephone_number (1.4.20)
     test-prof (1.2.1)
     thor (1.3.0)
@@ -793,8 +772,7 @@ GEM
       activemodel (>= 6.0.0)
       bindex (>= 0.4.0)
       railties (>= 6.0.0)
-    web-push (3.0.0)
-      hkdf (~> 1.0)
+    web-push (3.0.1)
       jwt (~> 2.0)
       openssl (~> 3.0)
     webmock (3.18.1)
@@ -814,18 +792,10 @@ GEM
     working_hours (1.4.1)
       activesupport (>= 3.2)
       tzinfo
-    zeitwerk (2.6.12)
+    zeitwerk (2.6.16)
 
 PLATFORMS
-  arm64-darwin-20
-  arm64-darwin-21
-  arm64-darwin-22
-  ruby
-  x86_64-darwin-18
-  x86_64-darwin-20
-  x86_64-darwin-21
-  x86_64-darwin-22
-  x86_64-linux
+  arm64-darwin-23
 
 DEPENDENCIES
   active_record_query_trace
@@ -856,7 +826,7 @@ DEPENDENCIES
   devise (>= 4.9.4)
   devise-secure_password!
   devise_token_auth (>= 1.2.3)
-  dotenv-rails
+  dotenv-rails (>= 3.0.0)
   down
   elastic-apm
   email_reply_trimmer
@@ -911,13 +881,13 @@ DEPENDENCIES
   rack-cors (= 2.0.0)
   rack-mini-profiler (>= 3.2.0)
   rack-timeout
-  rails (~> 7.0.8.1)
+  rails (~> 7.0.8.4)
   redis
   redis-namespace
   responders (>= 3.1.1)
   rest-client
   reverse_markdown
-  rspec-rails
+  rspec-rails (>= 6.1.3)
   rspec_junit_formatter
   rubocop
   rubocop-performance
@@ -926,11 +896,11 @@ DEPENDENCIES
   scout_apm
   scss_lint
   seed_dump
-  sentry-rails (>= 5.14.0)
+  sentry-rails (>= 5.18.1)
   sentry-ruby
-  sentry-sidekiq (>= 5.15.0)
+  sentry-sidekiq (>= 5.18.1)
   shoulda-matchers
-  sidekiq (>= 7.2.4)
+  sidekiq (>= 7.3.0)
   sidekiq-cron (>= 1.12.0)
   simplecov (= 0.17.1)
   slack-ruby-client (~> 2.2.0)
@@ -948,14 +918,14 @@ DEPENDENCIES
   uglifier
   valid_email2
   web-console (>= 4.2.1)
-  web-push
+  web-push (>= 3.0.1)
   webmock
   webpacker
   wisper (= 2.0.0)
   working_hours
 
 RUBY VERSION
-   ruby 3.2.2p185
+   ruby 3.3.3p89
 
 BUNDLED WITH
-   2.4.6
+   2.5.14
diff --git a/VERSION_CW b/VERSION_CW
index bea438e9a..a5c4c7633 100644
--- a/VERSION_CW
+++ b/VERSION_CW
@@ -1 +1 @@
-3.3.1
+3.9.0
diff --git a/VERSION_CWCTL b/VERSION_CWCTL
index 24ba9a38d..834f26295 100644
--- a/VERSION_CWCTL
+++ b/VERSION_CWCTL
@@ -1 +1 @@
-2.7.0
+2.8.0
diff --git a/app/controllers/api/v1/accounts/google/authorizations_controller.rb b/app/controllers/api/v1/accounts/google/authorizations_controller.rb
new file mode 100644
index 000000000..1140a214b
--- /dev/null
+++ b/app/controllers/api/v1/accounts/google/authorizations_controller.rb
@@ -0,0 +1,32 @@
+class Api::V1::Accounts::Google::AuthorizationsController < Api::V1::Accounts::BaseController
+  include GoogleConcern
+  before_action :check_authorization
+
+  def create
+    email = params[:authorization][:email]
+    redirect_url = google_client.auth_code.authorize_url(
+      {
+        redirect_uri: "#{base_url}/google/callback",
+        scope: 'email profile https://mail.google.com/',
+        response_type: 'code',
+        prompt: 'consent', # the oauth flow does not return a refresh token, this is supposed to fix it
+        access_type: 'offline', # the default is 'online'
+        client_id: GlobalConfigService.load('GOOGLE_OAUTH_CLIENT_ID', nil)
+      }
+    )
+
+    if redirect_url
+      cache_key = "google::#{email.downcase}"
+      ::Redis::Alfred.setex(cache_key, Current.account.id, 5.minutes)
+      render json: { success: true, url: redirect_url }
+    else
+      render json: { success: false }, status: :unprocessable_entity
+    end
+  end
+
+  private
+
+  def check_authorization
+    raise Pundit::NotAuthorizedError unless Current.account_user.administrator?
+  end
+end
diff --git a/app/controllers/api/v1/accounts/integrations/linear_controller.rb b/app/controllers/api/v1/accounts/integrations/linear_controller.rb
index 9d5d76d75..814373c7e 100644
--- a/app/controllers/api/v1/accounts/integrations/linear_controller.rb
+++ b/app/controllers/api/v1/accounts/integrations/linear_controller.rb
@@ -88,6 +88,6 @@ class Api::V1::Accounts::Integrations::LinearController < Api::V1::Accounts::Bas
   end
 
   def permitted_params
-    params.permit(:team_id, :conversation_id, :issue_id, :link_id, :title, :description, :assignee_id, :priority, label_ids: [])
+    params.permit(:team_id, :project_id, :conversation_id, :issue_id, :link_id, :title, :description, :assignee_id, :priority, label_ids: [])
   end
 end
diff --git a/app/controllers/api/v1/accounts/microsoft/authorizations_controller.rb b/app/controllers/api/v1/accounts/microsoft/authorizations_controller.rb
index bee47b213..df563094a 100644
--- a/app/controllers/api/v1/accounts/microsoft/authorizations_controller.rb
+++ b/app/controllers/api/v1/accounts/microsoft/authorizations_controller.rb
@@ -12,8 +12,8 @@ class Api::V1::Accounts::Microsoft::AuthorizationsController < Api::V1::Accounts
       }
     )
     if redirect_url
-      email = email.downcase
-      ::Redis::Alfred.setex(email, Current.account.id, 5.minutes)
+      cache_key = "microsoft::#{email.downcase}"
+      ::Redis::Alfred.setex(cache_key, Current.account.id, 5.minutes)
       render json: { success: true, url: redirect_url }
     else
       render json: { success: false }, status: :unprocessable_entity
diff --git a/app/controllers/concerns/google_concern.rb b/app/controllers/concerns/google_concern.rb
new file mode 100644
index 000000000..474b14aec
--- /dev/null
+++ b/app/controllers/concerns/google_concern.rb
@@ -0,0 +1,20 @@
+module GoogleConcern
+  extend ActiveSupport::Concern
+
+  def google_client
+    app_id = GlobalConfigService.load('GOOGLE_OAUTH_CLIENT_ID', nil)
+    app_secret = GlobalConfigService.load('GOOGLE_OAUTH_CLIENT_SECRET', nil)
+
+    ::OAuth2::Client.new(app_id, app_secret, {
+                           site: 'https://oauth2.googleapis.com',
+                           authorize_url: 'https://accounts.google.com/o/oauth2/auth',
+                           token_url: 'https://accounts.google.com/o/oauth2/token'
+                         })
+  end
+
+  private
+
+  def base_url
+    ENV.fetch('FRONTEND_URL', 'http://localhost:3000')
+  end
+end
diff --git a/app/controllers/concerns/microsoft_concern.rb b/app/controllers/concerns/microsoft_concern.rb
index 0f37bd03f..507b9f8a3 100644
--- a/app/controllers/concerns/microsoft_concern.rb
+++ b/app/controllers/concerns/microsoft_concern.rb
@@ -15,10 +15,6 @@ module MicrosoftConcern
 
   private
 
-  def parsed_body
-    @parsed_body ||= Rack::Utils.parse_nested_query(@response.raw_response.body)
-  end
-
   def base_url
     ENV.fetch('FRONTEND_URL', 'http://localhost:3000')
   end
diff --git a/app/controllers/dashboard_controller.rb b/app/controllers/dashboard_controller.rb
index 521d027cc..332f1528f 100644
--- a/app/controllers/dashboard_controller.rb
+++ b/app/controllers/dashboard_controller.rb
@@ -3,6 +3,7 @@ class DashboardController < ActionController::Base
 
   before_action :set_application_pack
   before_action :set_global_config
+  before_action :set_dashboard_scripts
   around_action :switch_locale
   before_action :ensure_installation_onboarding, only: [:index]
   before_action :render_hc_if_custom_domain, only: [:index]
@@ -35,6 +36,10 @@ class DashboardController < ActionController::Base
     ).merge(app_config)
   end
 
+  def set_dashboard_scripts
+    @dashboard_scripts = sensitive_path? ? nil : GlobalConfig.get_value('DASHBOARD_SCRIPTS')
+  end
+
   def ensure_installation_onboarding
     redirect_to '/installation/onboarding' if ::Redis::Alfred.get(::Redis::Alfred::CHATWOOT_INSTALLATION_ONBOARDING)
   end
@@ -70,4 +75,14 @@ class DashboardController < ActionController::Base
                           'application'
                         end
   end
+
+  def sensitive_path?
+    # dont load dashboard scripts on sensitive paths like password reset
+    sensitive_paths = [edit_user_password_path].freeze
+
+    # remove app prefix
+    current_path = request.path.gsub(%r{^/app}, '')
+
+    sensitive_paths.include?(current_path)
+  end
 end
diff --git a/app/controllers/google/callbacks_controller.rb b/app/controllers/google/callbacks_controller.rb
new file mode 100644
index 000000000..391e1de0f
--- /dev/null
+++ b/app/controllers/google/callbacks_controller.rb
@@ -0,0 +1,18 @@
+class Google::CallbacksController < OauthCallbackController
+  include GoogleConcern
+
+  private
+
+  def provider_name
+    'google'
+  end
+
+  def imap_address
+    'imap.gmail.com'
+  end
+
+  def oauth_client
+    # from GoogleConcern
+    google_client
+  end
+end
diff --git a/app/controllers/microsoft/callbacks_controller.rb b/app/controllers/microsoft/callbacks_controller.rb
index 215103bd4..2f07505fc 100644
--- a/app/controllers/microsoft/callbacks_controller.rb
+++ b/app/controllers/microsoft/callbacks_controller.rb
@@ -1,77 +1,17 @@
-class Microsoft::CallbacksController < ApplicationController
+class Microsoft::CallbacksController < OauthCallbackController
   include MicrosoftConcern
 
-  def show
-    @response = microsoft_client.auth_code.get_token(
-      oauth_code,
-      redirect_uri: "#{base_url}/microsoft/callback"
-    )
-
-    inbox = find_or_create_inbox
-    ::Redis::Alfred.delete(users_data['email'].downcase)
-    redirect_to app_microsoft_inbox_agents_url(account_id: account.id, inbox_id: inbox.id)
-  rescue StandardError => e
-    ChatwootExceptionTracker.new(e).capture_exception
-    redirect_to '/'
-  end
-
   private
 
-  def oauth_code
-    params[:code]
+  def oauth_client
+    microsoft_client
   end
 
-  def users_data
-    decoded_token = JWT.decode parsed_body[:id_token], nil, false
-    decoded_token[0]
+  def provider_name
+    'microsoft'
   end
 
-  def parsed_body
-    @parsed_body ||= @response.response.parsed
-  end
-
-  def account_id
-    ::Redis::Alfred.get(users_data['email'].downcase)
-  end
-
-  def account
-    @account ||= Account.find(account_id)
-  end
-
-  def find_or_create_inbox
-    channel_email = Channel::Email.find_by(email: users_data['email'], account: account)
-    channel_email ||= create_microsoft_channel_with_inbox
-    update_microsoft_channel(channel_email)
-    channel_email.inbox
-  end
-
-  # Fallback name, for when name field is missing from users_data
-  def fallback_name
-    users_data['email'].split('@').first.parameterize.titleize
-  end
-
-  def create_microsoft_channel_with_inbox
-    ActiveRecord::Base.transaction do
-      channel_email = Channel::Email.create!(email: users_data['email'], account: account)
-      account.inboxes.create!(
-        account: account,
-        channel: channel_email,
-        name: users_data['name'] || fallback_name
-      )
-      channel_email
-    end
-  end
-
-  def update_microsoft_channel(channel_email)
-    channel_email.update!({
-                            imap_login: users_data['email'], imap_address: 'outlook.office365.com',
-                            imap_port: '993', imap_enabled: true,
-                            provider: 'microsoft',
-                            provider_config: {
-                              access_token: parsed_body['access_token'],
-                              refresh_token: parsed_body['refresh_token'],
-                              expires_on: (Time.current.utc + 1.hour).to_s
-                            }
-                          })
+  def imap_address
+    'outlook.office365.com'
   end
 end
diff --git a/app/controllers/oauth_callback_controller.rb b/app/controllers/oauth_callback_controller.rb
new file mode 100644
index 000000000..309160f1f
--- /dev/null
+++ b/app/controllers/oauth_callback_controller.rb
@@ -0,0 +1,108 @@
+class OauthCallbackController < ApplicationController
+  def show
+    @response = oauth_client.auth_code.get_token(
+      oauth_code,
+      redirect_uri: "#{base_url}/#{provider_name}/callback"
+    )
+
+    handle_response
+    ::Redis::Alfred.delete(cache_key)
+  rescue StandardError => e
+    ChatwootExceptionTracker.new(e).capture_exception
+    redirect_to '/'
+  end
+
+  private
+
+  def handle_response
+    inbox, already_exists = find_or_create_inbox
+
+    if already_exists
+      redirect_to app_email_inbox_settings_url(account_id: account.id, inbox_id: inbox.id)
+    else
+      redirect_to app_email_inbox_agents_url(account_id: account.id, inbox_id: inbox.id)
+    end
+  end
+
+  def find_or_create_inbox
+    channel_email = Channel::Email.find_by(email: users_data['email'], account: account)
+    # we need this value to know where to redirect on sucessful processing of the callback
+    channel_exists = channel_email.present?
+
+    channel_email ||= create_channel_with_inbox
+    update_channel(channel_email)
+
+    # reauthorize channel, this code path only triggers when microsoft auth is successful
+    # reauthorized will also update cache keys for the associated inbox
+    channel_email.reauthorized!
+
+    [channel_email.inbox, channel_exists]
+  end
+
+  def update_channel(channel_email)
+    channel_email.update!({
+                            imap_login: users_data['email'], imap_address: imap_address,
+                            imap_port: '993', imap_enabled: true,
+                            provider: provider_name,
+                            provider_config: {
+                              access_token: parsed_body['access_token'],
+                              refresh_token: parsed_body['refresh_token'],
+                              expires_on: (Time.current.utc + 1.hour).to_s
+                            }
+                          })
+  end
+
+  def provider_name
+    raise NotImplementedError
+  end
+
+  def oauth_client
+    raise NotImplementedError
+  end
+
+  def cache_key
+    "#{provider_name}::#{users_data['email'].downcase}"
+  end
+
+  def create_channel_with_inbox
+    ActiveRecord::Base.transaction do
+      channel_email = Channel::Email.create!(email: users_data['email'], account: account)
+      account.inboxes.create!(
+        account: account,
+        channel: channel_email,
+        name: users_data['name'] || fallback_name
+      )
+      channel_email
+    end
+  end
+
+  def users_data
+    decoded_token = JWT.decode parsed_body[:id_token], nil, false
+    decoded_token[0]
+  end
+
+  def account_id
+    ::Redis::Alfred.get(cache_key)
+  end
+
+  def account
+    @account ||= Account.find(account_id)
+  end
+
+  # Fallback name, for when name field is missing from users_data
+  def fallback_name
+    users_data['email'].split('@').first.parameterize.titleize
+  end
+
+  def oauth_code
+    params[:code]
+  end
+
+  def base_url
+    ENV.fetch('FRONTEND_URL', 'http://localhost:3000')
+  end
+
+  def parsed_body
+    @parsed_body ||= @response.response.parsed
+  end
+end
diff --git a/app/controllers/super_admin/app_configs_controller.rb b/app/controllers/super_admin/app_configs_controller.rb
index 9d9494fc4..b8f3bd9a9 100644
--- a/app/controllers/super_admin/app_configs_controller.rb
+++ b/app/controllers/super_admin/app_configs_controller.rb
@@ -40,7 +40,7 @@ class SuperAdmin::AppConfigsController < SuperAdmin::ApplicationController
                        when 'email'
                          ['MAILER_INBOUND_EMAIL_DOMAIN']
                        else
-                         %w[ENABLE_ACCOUNT_SIGNUP]
+                         %w[ENABLE_ACCOUNT_SIGNUP FIREBASE_PROJECT_ID FIREBASE_CREDENTIALS]
                        end
   end
 end
diff --git a/app/javascript/dashboard/App.vue b/app/javascript/dashboard/App.vue
index 481c671ce..c343fbe4f 100644
--- a/app/javascript/dashboard/App.vue
+++ b/app/javascript/dashboard/App.vue
@@ -27,6 +27,7 @@
 
 <script>
 import { mapGetters } from 'vuex';
+import router from '../dashboard/routes';
 import AddAccountModal from '../dashboard/components/layout/sidebarComponents/AddAccountModal.vue';
 import LoadingState from './components/widgets/LoadingState.vue';
 import NetworkNotification from './components/NetworkNotification.vue';
@@ -43,6 +44,7 @@ import {
   registerSubscription,
   verifyServiceWorkerExistence,
 } from './helper/pushHelper';
+import ReconnectService from 'dashboard/helper/ReconnectService';
 
 export default {
   name: 'App',
@@ -64,6 +66,7 @@ export default {
     return {
       showAddAccountModal: false,
       latestChatwootVersion: null,
+      reconnectService: null,
     };
   },
 
@@ -102,6 +105,11 @@ export default {
     this.listenToThemeChanges();
     this.setLocale(window.chatwootConfig.selectedLocale);
   },
+  beforeDestroy() {
+    if (this.reconnectService) {
+      this.reconnectService.disconnect();
+    }
+  },
   methods: {
     initializeColorTheme() {
       setColorTheme(window.matchMedia('(prefers-color-scheme: dark)').matches);
@@ -125,6 +133,7 @@ export default {
       this.updateRTLDirectionView(locale);
       this.latestChatwootVersion = latestChatwootVersion;
       vueActionCable.init(pubsubToken);
+      this.reconnectService = new ReconnectService(this.$store, router);
 
       verifyServiceWorkerExistence(registration =>
         registration.pushManager.getSubscription().then(subscription => {
diff --git a/app/javascript/dashboard/api/account.js b/app/javascript/dashboard/api/account.js
index 82b0c434c..c0dcf05f3 100644
--- a/app/javascript/dashboard/api/account.js
+++ b/app/javascript/dashboard/api/account.js
@@ -9,6 +9,13 @@ class AccountAPI extends ApiClient {
   createAccount(data) {
     return axios.post(`${this.apiVersion}/accounts`, data);
   }
+
+  async getCacheKeys() {
+    const response = await axios.get(
+      `/api/v1/accounts/${this.accountIdFromRoute}/cache_keys`
+    );
+    return response.data.cache_keys;
+  }
 }
 
 export default new AccountAPI();
diff --git a/app/javascript/dashboard/api/channel/googleClient.js b/app/javascript/dashboard/api/channel/googleClient.js
new file mode 100644
index 000000000..8b59919e4
--- /dev/null
+++ b/app/javascript/dashboard/api/channel/googleClient.js
@@ -0,0 +1,14 @@
+/* global axios */
+import ApiClient from '../ApiClient';
+
+class MicrosoftClient extends ApiClient {
+  constructor() {
+    super('google', { accountScoped: true });
+  }
+
+  generateAuthorization(payload) {
+    return axios.post(`${this.url}/authorization`, payload);
+  }
+}
+
+export default new MicrosoftClient();
diff --git a/app/javascript/dashboard/api/inbox/conversation.js b/app/javascript/dashboard/api/inbox/conversation.js
index 94cc81354..ebc6176e7 100644
--- a/app/javascript/dashboard/api/inbox/conversation.js
+++ b/app/javascript/dashboard/api/inbox/conversation.js
@@ -15,6 +15,7 @@ class ConversationApi extends ApiClient {
     teamId,
     conversationType,
     sortBy,
+    updatedWithin,
   }) {
     return axios.get(this.url, {
       params: {
@@ -26,6 +27,7 @@ class ConversationApi extends ApiClient {
         labels,
         conversation_type: conversationType,
         sort_by: sortBy,
+        updated_within: updatedWithin,
       },
     });
   }
diff --git a/app/javascript/dashboard/api/integrations/linear.js b/app/javascript/dashboard/api/integrations/linear.js
new file mode 100644
index 000000000..2ac0940aa
--- /dev/null
+++ b/app/javascript/dashboard/api/integrations/linear.js
@@ -0,0 +1,47 @@
+/* global axios */
+
+import ApiClient from '../ApiClient';
+
+class LinearAPI extends ApiClient {
+  constructor() {
+    super('integrations/linear', { accountScoped: true });
+  }
+
+  getTeams() {
+    return axios.get(`${this.url}/teams`);
+  }
+
+  getTeamEntities(teamId) {
+    return axios.get(`${this.url}/team_entities?team_id=${teamId}`);
+  }
+
+  createIssue(data) {
+    return axios.post(`${this.url}/create_issue`, data);
+  }
+
+  link_issue(conversationId, issueId, title) {
+    return axios.post(`${this.url}/link_issue`, {
+      issue_id: issueId,
+      conversation_id: conversationId,
+      title: title,
+    });
+  }
+
+  getLinkedIssue(conversationId) {
+    return axios.get(
+      `${this.url}/linked_issues?conversation_id=${conversationId}`
+    );
+  }
+
+  unlinkIssue(linkId) {
+    return axios.post(`${this.url}/unlink_issue`, {
+      link_id: linkId,
+    });
+  }
+
+  searchIssues(query) {
+    return axios.get(`${this.url}/search_issue?q=${query}`);
+  }
+}
+
+export default new LinearAPI();
diff --git a/app/javascript/dashboard/api/specs/inbox/conversation.spec.js b/app/javascript/dashboard/api/specs/inbox/conversation.spec.js
index ecc833e16..3287d7477 100644
--- a/app/javascript/dashboard/api/specs/inbox/conversation.spec.js
+++ b/app/javascript/dashboard/api/specs/inbox/conversation.spec.js
@@ -46,6 +46,7 @@ describe('#ConversationAPI', () => {
         page: 1,
         labels: [],
         teamId: 1,
+        updatedWithin: 20,
       });
       expect(axiosMock.get).toHaveBeenCalledWith('/api/v1/conversations', {
         params: {
@@ -55,6 +56,7 @@ describe('#ConversationAPI', () => {
           assignee_type: 'me',
           page: 1,
           labels: [],
+          updated_within: 20,
         },
       });
     });
diff --git a/app/javascript/dashboard/api/specs/integrations/linear.spec.js b/app/javascript/dashboard/api/specs/integrations/linear.spec.js
new file mode 100644
index 000000000..cc16feb16
--- /dev/null
+++ b/app/javascript/dashboard/api/specs/integrations/linear.spec.js
@@ -0,0 +1,202 @@
+import LinearAPIClient from '../../integrations/linear';
+import ApiClient from '../../ApiClient';
+
+describe('#linearAPI', () => {
+  it('creates correct instance', () => {
+    expect(LinearAPIClient).toBeInstanceOf(ApiClient);
+    expect(LinearAPIClient).toHaveProperty('getTeams');
+    expect(LinearAPIClient).toHaveProperty('getTeamEntities');
+    expect(LinearAPIClient).toHaveProperty('createIssue');
+    expect(LinearAPIClient).toHaveProperty('link_issue');
+    expect(LinearAPIClient).toHaveProperty('getLinkedIssue');
+    expect(LinearAPIClient).toHaveProperty('unlinkIssue');
+    expect(LinearAPIClient).toHaveProperty('searchIssues');
+  });
+
+  describe('getTeams', () => {
+    const originalAxios = window.axios;
+    const axiosMock = {
+      post: jest.fn(() => Promise.resolve()),
+      get: jest.fn(() => Promise.resolve()),
+      patch: jest.fn(() => Promise.resolve()),
+      delete: jest.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+    });
+
+    it('creates a valid request', () => {
+      LinearAPIClient.getTeams();
+      expect(axiosMock.get).toHaveBeenCalledWith(
+        '/api/v1/integrations/linear/teams'
+      );
+    });
+  });
+
+  describe('getTeamEntities', () => {
+    const originalAxios = window.axios;
+    const axiosMock = {
+      post: jest.fn(() => Promise.resolve()),
+      get: jest.fn(() => Promise.resolve()),
+      patch: jest.fn(() => Promise.resolve()),
+      delete: jest.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+    });
+
+    it('creates a valid request', () => {
+      LinearAPIClient.getTeamEntities(1);
+      expect(axiosMock.get).toHaveBeenCalledWith(
+        '/api/v1/integrations/linear/team_entities?team_id=1'
+      );
+    });
+  });
+
+  describe('createIssue', () => {
+    const originalAxios = window.axios;
+    const axiosMock = {
+      post: jest.fn(() => Promise.resolve()),
+      get: jest.fn(() => Promise.resolve()),
+      patch: jest.fn(() => Promise.resolve()),
+      delete: jest.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+    });
+
+    it('creates a valid request', () => {
+      const issueData = {
+        title: 'New Issue',
+        description: 'Issue description',
+      };
+      LinearAPIClient.createIssue(issueData);
+      expect(axiosMock.post).toHaveBeenCalledWith(
+        '/api/v1/integrations/linear/create_issue',
+        issueData
+      );
+    });
+  });
+
+  describe('link_issue', () => {
+    const originalAxios = window.axios;
+    const axiosMock = {
+      post: jest.fn(() => Promise.resolve()),
+      get: jest.fn(() => Promise.resolve()),
+      patch: jest.fn(() => Promise.resolve()),
+      delete: jest.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+    });
+
+    it('creates a valid request', () => {
+      LinearAPIClient.link_issue(1, 2);
+      expect(axiosMock.post).toHaveBeenCalledWith(
+        '/api/v1/integrations/linear/link_issue',
+        {
+          issue_id: 2,
+          conversation_id: 1,
+        }
+      );
+    });
+  });
+
+  describe('getLinkedIssue', () => {
+    const originalAxios = window.axios;
+    const axiosMock = {
+      post: jest.fn(() => Promise.resolve()),
+      get: jest.fn(() => Promise.resolve()),
+      patch: jest.fn(() => Promise.resolve()),
+      delete: jest.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+    });
+
+    it('creates a valid request', () => {
+      LinearAPIClient.getLinkedIssue(1);
+      expect(axiosMock.get).toHaveBeenCalledWith(
+        '/api/v1/integrations/linear/linked_issues?conversation_id=1'
+      );
+    });
+  });
+
+  describe('unlinkIssue', () => {
+    const originalAxios = window.axios;
+    const axiosMock = {
+      post: jest.fn(() => Promise.resolve()),
+      get: jest.fn(() => Promise.resolve()),
+      patch: jest.fn(() => Promise.resolve()),
+      delete: jest.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+    });
+
+    it('creates a valid request', () => {
+      LinearAPIClient.unlinkIssue(1);
+      expect(axiosMock.post).toHaveBeenCalledWith(
+        '/api/v1/integrations/linear/unlink_issue',
+        {
+          link_id: 1,
+        }
+      );
+    });
+  });
+
+  describe('searchIssues', () => {
+    const originalAxios = window.axios;
+    const axiosMock = {
+      post: jest.fn(() => Promise.resolve()),
+      get: jest.fn(() => Promise.resolve()),
+      patch: jest.fn(() => Promise.resolve()),
+      delete: jest.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+    });
+
+    it('creates a valid request', () => {
+      LinearAPIClient.searchIssues('query');
+      expect(axiosMock.get).toHaveBeenCalledWith(
+        '/api/v1/integrations/linear/search_issue?q=query'
+      );
+    });
+  });
+});
diff --git a/app/javascript/dashboard/components/ChannelSelector.vue b/app/javascript/dashboard/components/ChannelSelector.vue
index dd9513fb6..6cff70bd3 100644
--- a/app/javascript/dashboard/components/ChannelSelector.vue
+++ b/app/javascript/dashboard/components/ChannelSelector.vue
@@ -1,6 +1,6 @@
 <template>
   <button
-    class="bg-white dark:bg-slate-900 cursor-pointer flex flex-col transition-all duration-200 ease-in -m-px py-4 px-0 items-center border border-solid border-slate-25 dark:border-slate-800 hover:border-woot-500 dark:hover:border-woot-500 hover:shadow-md hover:z-50 disabled:opacity-60"
+    class="bg-white dark:bg-slate-900 cursor-pointer flex flex-col justify-end transition-all duration-200 ease-in -m-px py-4 px-0 items-center border border-solid border-slate-25 dark:border-slate-800 hover:border-woot-500 dark:hover:border-woot-500 hover:shadow-md hover:z-50 disabled:opacity-60"
     @click="$emit('click')"
   >
     <img :src="src" :alt="title" class="w-1/2 my-4 mx-auto" />
diff --git a/app/javascript/dashboard/components/ChatList.vue b/app/javascript/dashboard/components/ChatList.vue
index 60966b476..ee5354027 100644
--- a/app/javascript/dashboard/components/ChatList.vue
+++ b/app/javascript/dashboard/components/ChatList.vue
@@ -111,15 +111,6 @@
         @updateFolder="onUpdateSavedFilter"
       />
     </woot-modal>
-    <woot-modal
-      :show.sync="showCustomSnoozeModal"
-      :on-close="hideCustomSnoozeModal"
-    >
-      <custom-snooze-modal
-        @close="hideCustomSnoozeModal"
-        @choose-time="chooseSnoozeTime"
-      />
-    </woot-modal>
   </div>
 </template>
 
@@ -152,10 +143,6 @@ import {
   isOnUnattendedView,
 } from '../store/modules/conversations/helpers/actionHelpers';
 import { CONVERSATION_EVENTS } from '../helper/AnalyticsHelper/events';
-import { CMD_SNOOZE_CONVERSATION } from 'dashboard/routes/dashboard/commands/commandBarBusEvents';
-import { findSnoozeTime } from 'dashboard/helper/snoozeHelpers';
-import { getUnixTime } from 'date-fns';
-import CustomSnoozeModal from 'dashboard/components/CustomSnoozeModal.vue';
 import IntersectionObserver from './IntersectionObserver.vue';
 
 export default {
@@ -170,7 +157,6 @@ export default {
     ConversationBulkActions,
     IntersectionObserver,
     VirtualList,
-    CustomSnoozeModal,
   },
   mixins: [
     timeMixin,
@@ -247,7 +233,6 @@ export default {
         root: this.$refs.conversationList,
         rootMargin: '100px 0px 100px 0px',
       },
-      showCustomSnoozeModal: false,
 
       itemComponent: ConversationItem,
       // virtualListExtraProps is to pass the props to the conversationItem component.
@@ -268,6 +253,7 @@ export default {
       chatLists: 'getAllConversations',
       mineChatsList: 'getMineChats',
       allChatList: 'getAllStatusChats',
+      chatListFilters: 'getChatListFilters',
       unAssignedChatsList: 'getUnAssignedChats',
       chatListLoading: 'getChatListLoadingStatus',
       currentUserID: 'getCurrentUserID',
@@ -282,7 +268,6 @@ export default {
       campaigns: 'campaigns/getAllCampaigns',
       labels: 'labels/getLabels',
       selectedConversations: 'bulkActions/getSelectedConversationIds',
-      contextMenuChatId: 'getContextMenuChatId',
     }),
     hasAppliedFilters() {
       return this.appliedFilters.length !== 0;
@@ -293,13 +278,6 @@ export default {
     hasAppliedFiltersOrActiveFolders() {
       return this.hasAppliedFilters || this.hasActiveFolders;
     },
-    savedFoldersValue() {
-      if (this.hasActiveFolders) {
-        const payload = this.activeFolder.query;
-        this.fetchSavedFilteredConversations(payload);
-      }
-      return {};
-    },
     showEndOfListMessage() {
       return (
         this.conversationList.length &&
@@ -375,7 +353,6 @@ export default {
         labels: this.label ? [this.label] : undefined,
         teamId: this.teamId || undefined,
         conversationType: this.conversationType || undefined,
-        folders: this.hasActiveFolders ? this.savedFoldersValue : undefined,
       };
     },
     conversationListPagination() {
@@ -488,7 +465,13 @@ export default {
       this.resetAndFetchData();
       this.updateVirtualListProps('conversationType', this.conversationType);
     },
-    activeFolder() {
+    activeFolder(newVal, oldVal) {
+      if (newVal !== oldVal) {
+        this.$store.dispatch(
+          'customViews/setActiveConversationFolder',
+          newVal || null
+        );
+      }
       this.resetAndFetchData();
       this.updateVirtualListProps('foldersId', this.foldersId);
     },
@@ -498,8 +481,14 @@ export default {
     showAssigneeInConversationCard(newVal) {
       this.updateVirtualListProps('showAssignee', newVal);
     },
+    conversationFilters(newVal, oldVal) {
+      if (newVal !== oldVal) {
+        this.$store.dispatch('updateChatListFilters', newVal);
+      }
+    },
   },
   mounted() {
+    this.$store.dispatch('setChatListFilters', this.conversationFilters);
     this.setFiltersFromUISettings();
     this.$store.dispatch('setChatStatusFilter', this.activeStatus);
     this.$store.dispatch('setChatSortFilter', this.activeSortBy);
@@ -509,14 +498,9 @@ export default {
       this.$store.dispatch('campaigns/get');
     }
 
-    bus.$on('fetch_conversation_stats', () => {
+    this.$emitter.on('fetch_conversation_stats', () => {
       this.$store.dispatch('conversationStats/get', this.conversationFilters);
     });
-
-    bus.$on(CMD_SNOOZE_CONVERSATION, this.onCmdSnoozeConversation);
-  },
-  beforeDestroy() {
-    bus.$off(CMD_SNOOZE_CONVERSATION, this.onCmdSnoozeConversation);
   },
   methods: {
     updateVirtualListProps(key, value) {
@@ -695,8 +679,9 @@ export default {
       this.fetchConversations();
     },
     fetchConversations() {
+      this.$store.dispatch('updateChatListFilters', this.conversationFilters);
       this.$store
-        .dispatch('fetchAllConversations', this.conversationFilters)
+        .dispatch('fetchAllConversations')
         .then(this.emitConversationLoaded);
     },
     loadMoreConversations() {
@@ -736,7 +721,7 @@ export default {
     updateAssigneeTab(selectedTab) {
       if (this.activeAssigneeTab !== selectedTab) {
         this.resetBulkActions();
-        bus.$emit('clearSearchInput');
+        this.$emitter.emit('clearSearchInput');
         this.activeAssigneeTab = selectedTab;
         if (!this.currentPage) {
           this.fetchConversations();
@@ -987,49 +972,12 @@ export default {
     allSelectedConversationsStatus(status) {
       if (!this.selectedConversations.length) return false;
       return this.selectedConversations.every(item => {
-        return this.$store.getters.getConversationById(item).status === status;
+        return this.$store.getters.getConversationById(item)?.status === status;
       });
     },
     onContextMenuToggle(state) {
       this.isContextMenuOpen = state;
     },
-    onCmdSnoozeConversation(snoozeType) {
-      if (snoozeType === wootConstants.SNOOZE_OPTIONS.UNTIL_CUSTOM_TIME) {
-        this.showCustomSnoozeModal = true;
-      } else {
-        this.toggleStatus(
-          wootConstants.STATUS_TYPE.SNOOZED,
-          findSnoozeTime(snoozeType) || null
-        );
-      }
-    },
-    chooseSnoozeTime(customSnoozeTime) {
-      this.showCustomSnoozeModal = false;
-      if (customSnoozeTime) {
-        this.toggleStatus(
-          wootConstants.STATUS_TYPE.SNOOZED,
-          getUnixTime(customSnoozeTime)
-        );
-      }
-    },
-    toggleStatus(status, snoozedUntil) {
-      this.$store
-        .dispatch('toggleStatus', {
-          conversationId: this.currentChat?.id || this.contextMenuChatId,
-          status,
-          snoozedUntil,
-        })
-        .then(() => {
-          this.$store.dispatch('setContextMenuChatId', null);
-          this.showAlert(this.$t('CONVERSATION.CHANGE_STATUS'));
-        });
-    },
-    hideCustomSnoozeModal() {
-      // if we select custom snooze and then the custom snooze modal is open
-      // Then if the custom snooze modal is closed and set the context menu chat id to null
-      this.$store.dispatch('setContextMenuChatId', null);
-      this.showCustomSnoozeModal = false;
-    },
   },
 };
 </script>
diff --git a/app/javascript/dashboard/components/Code.vue b/app/javascript/dashboard/components/Code.vue
index 269311c2d..d8f609e29 100644
--- a/app/javascript/dashboard/components/Code.vue
+++ b/app/javascript/dashboard/components/Code.vue
@@ -25,8 +25,10 @@
 <script>
 import 'highlight.js/styles/default.css';
 import { copyTextToClipboard } from 'shared/helpers/clipboard';
+import alertMixin from 'shared/mixins/alertMixin';
 
 export default {
+  mixins: [alertMixin],
   props: {
     script: {
       type: String,
@@ -59,7 +61,7 @@ export default {
     async onCopy(e) {
       e.preventDefault();
       await copyTextToClipboard(this.script);
-      bus.$emit('newToastMessage', this.$t('COMPONENTS.CODE.COPY_SUCCESSFUL'));
+      this.showAlert(this.$t('COMPONENTS.CODE.COPY_SUCCESSFUL'));
     },
   },
 };
diff --git a/app/javascript/dashboard/components/CustomAttribute.vue b/app/javascript/dashboard/components/CustomAttribute.vue
index 2c0fb48f7..e7de811d6 100644
--- a/app/javascript/dashboard/components/CustomAttribute.vue
+++ b/app/javascript/dashboard/components/CustomAttribute.vue
@@ -27,7 +27,7 @@
             />
           </span>
           <woot-button
-            v-if="showCopyAndDeleteButton"
+            v-if="showActions && value"
             v-tooltip.left="$t('CUSTOM_ATTRIBUTES.ACTIONS.DELETE')"
             variant="link"
             size="medium"
@@ -90,7 +90,7 @@
         </p>
         <div class="flex max-w-[2rem] gap-1 ml-1 rtl:mr-1 rtl:ml-0">
           <woot-button
-            v-if="showCopyAndDeleteButton"
+            v-if="showActions && value"
             v-tooltip="$t('CUSTOM_ATTRIBUTES.ACTIONS.COPY')"
             variant="link"
             size="small"
@@ -100,7 +100,7 @@
             @click="onCopy"
           />
           <woot-button
-            v-if="showEditButton"
+            v-if="showActions"
             v-tooltip.right="$t('CUSTOM_ATTRIBUTES.ACTIONS.EDIT')"
             variant="link"
             size="small"
@@ -174,12 +174,6 @@ export default {
     };
   },
   computed: {
-    showCopyAndDeleteButton() {
-      return this.value && this.showActions;
-    },
-    showEditButton() {
-      return !this.value && this.showActions;
-    },
     displayValue() {
       if (this.isAttributeTypeDate) {
         return this.value
@@ -276,10 +270,10 @@ export default {
   },
   mounted() {
     this.editedValue = this.formattedValue;
-    bus.$on(BUS_EVENTS.FOCUS_CUSTOM_ATTRIBUTE, this.onFocusAttribute);
+    this.$emitter.on(BUS_EVENTS.FOCUS_CUSTOM_ATTRIBUTE, this.onFocusAttribute);
   },
   destroyed() {
-    bus.$off(BUS_EVENTS.FOCUS_CUSTOM_ATTRIBUTE, this.onFocusAttribute);
+    this.$emitter.off(BUS_EVENTS.FOCUS_CUSTOM_ATTRIBUTE, this.onFocusAttribute);
   },
   methods: {
     onFocusAttribute(focusAttributeKey) {
diff --git a/app/javascript/dashboard/components/MaskedText.vue b/app/javascript/dashboard/components/MaskedText.vue
index 87531a07e..5492882ce 100644
--- a/app/javascript/dashboard/components/MaskedText.vue
+++ b/app/javascript/dashboard/components/MaskedText.vue
@@ -18,8 +18,10 @@
 <script>
 import 'highlight.js/styles/default.css';
 import { copyTextToClipboard } from 'shared/helpers/clipboard';
+import alertMixin from 'shared/mixins/alertMixin';
 
 export default {
+  mixins: [alertMixin],
   props: {
     value: {
       type: String,
@@ -35,7 +37,7 @@ export default {
     async onCopy(e) {
       e.preventDefault();
       await copyTextToClipboard(this.value);
-      bus.$emit('newToastMessage', this.$t('COMPONENTS.CODE.COPY_SUCCESSFUL'));
+      this.showAlert(this.$t('COMPONENTS.CODE.COPY_SUCCESSFUL'));
     },
     toggleMasked() {
       this.masked = !this.masked;
diff --git a/app/javascript/dashboard/components/Modal.vue b/app/javascript/dashboard/components/Modal.vue
index 16be2ba35..bfe7dc30b 100644
--- a/app/javascript/dashboard/components/Modal.vue
+++ b/app/javascript/dashboard/components/Modal.vue
@@ -99,7 +99,9 @@ export default {
     onMouseUp() {
       if (this.mousedDownOnBackdrop) {
         this.mousedDownOnBackdrop = false;
-        this.onClose();
+        if (this.closeOnBackdropClick) {
+          this.onClose();
+        }
       }
     },
   },
diff --git a/app/javascript/dashboard/components/NetworkNotification.vue b/app/javascript/dashboard/components/NetworkNotification.vue
index 2f3b02826..72e74e8a9 100644
--- a/app/javascript/dashboard/components/NetworkNotification.vue
+++ b/app/javascript/dashboard/components/NetworkNotification.vue
@@ -1,26 +1,133 @@
+<script setup>
+import { ref, computed, onBeforeUnmount } from 'vue';
+import { useI18n } from 'dashboard/composables/useI18n';
+import { useRoute } from 'dashboard/composables/route';
+import { useEmitter } from 'dashboard/composables/emitter';
+import { BUS_EVENTS } from 'shared/constants/busEvents';
+import {
+  isAConversationRoute,
+  isAInboxViewRoute,
+  isNotificationRoute,
+} from 'dashboard/helper/routeHelpers';
+import { useEventListener } from '@vueuse/core';
+
+const { t } = useI18n();
+const route = useRoute();
+
+const RECONNECTED_BANNER_TIMEOUT = 2000;
+
+const showNotification = ref(!navigator.onLine);
+const isDisconnected = ref(false);
+const isReconnecting = ref(false);
+const isReconnected = ref(false);
+let reconnectTimeout = null;
+
+const bannerText = computed(() => {
+  if (isReconnecting.value) return t('NETWORK.NOTIFICATION.RECONNECTING');
+  if (isReconnected.value) return t('NETWORK.NOTIFICATION.RECONNECT_SUCCESS');
+  return t('NETWORK.NOTIFICATION.OFFLINE');
+});
+
+const iconName = computed(() => (isReconnected.value ? 'wifi' : 'wifi-off'));
+const canRefresh = computed(
+  () => !isReconnecting.value && !isReconnected.value
+);
+
+const refreshPage = () => {
+  window.location.reload();
+};
+
+const closeNotification = () => {
+  showNotification.value = false;
+  isReconnected.value = false;
+  clearTimeout(reconnectTimeout);
+};
+
+const isInAnyOfTheRoutes = routeName => {
+  return (
+    isAConversationRoute(routeName, true) ||
+    isAInboxViewRoute(routeName, true) ||
+    isNotificationRoute(routeName, true)
+  );
+};
+
+const updateWebsocketStatus = () => {
+  isDisconnected.value = true;
+  showNotification.value = true;
+};
+
+const handleReconnectionCompleted = () => {
+  isDisconnected.value = false;
+  isReconnecting.value = false;
+  isReconnected.value = true;
+  showNotification.value = true;
+  reconnectTimeout = setTimeout(closeNotification, RECONNECTED_BANNER_TIMEOUT);
+};
+
+const handleReconnecting = () => {
+  if (isInAnyOfTheRoutes(route.name)) {
+    isReconnecting.value = true;
+    isReconnected.value = false;
+    showNotification.value = true;
+  } else {
+    handleReconnectionCompleted();
+  }
+};
+
+const updateOnlineStatus = event => {
+  // Case: Websocket is not disconnected
+  // If the app goes offline, show the notification
+  // If the app goes online, close the notification
+
+  // Case: Websocket is disconnected
+  // If the app goes offline, show the notification
+  // If the app goes online but the websocket is disconnected, don't close the notification
+  // If the app goes online and the websocket is not disconnected, close the notification
+
+  if (event.type === 'offline') {
+    showNotification.value = true;
+  } else if (event.type === 'online' && !isDisconnected.value) {
+    handleReconnectionCompleted();
+  }
+};
+
+useEventListener('online', updateOnlineStatus);
+useEventListener('offline', updateOnlineStatus);
+useEmitter(BUS_EVENTS.WEBSOCKET_DISCONNECT, updateWebsocketStatus);
+useEmitter(
+  BUS_EVENTS.WEBSOCKET_RECONNECT_COMPLETED,
+  handleReconnectionCompleted
+);
+useEmitter(BUS_EVENTS.WEBSOCKET_RECONNECT, handleReconnecting);
+
+onBeforeUnmount(() => {
+  clearTimeout(reconnectTimeout);
+});
+</script>
+
 <template>
   <transition name="network-notification-fade" tag="div">
-    <div v-show="showNotification" class="fixed top-4 left-2 z-50 group">
+    <div v-show="showNotification" class="fixed z-50 top-4 left-2 group">
       <div
-        class="flex items-center justify-between py-1 px-2 w-full rounded-lg shadow-lg bg-yellow-200 dark:bg-yellow-700 relative"
+        class="relative flex items-center justify-between w-full px-2 py-1 bg-yellow-200 rounded-lg shadow-lg dark:bg-yellow-700"
       >
         <fluent-icon
-          icon="wifi-off"
+          :icon="iconName"
           class="text-yellow-700/50 dark:text-yellow-50"
           size="18"
         />
         <span
-          class="text-xs tracking-wide font-medium px-2 text-yellow-700/70 dark:text-yellow-50"
+          class="px-2 text-xs font-medium tracking-wide text-yellow-700/70 dark:text-yellow-50"
         >
-          {{ $t('NETWORK.NOTIFICATION.OFFLINE') }}
+          {{ bannerText }}
         </span>
         <woot-button
+          v-if="canRefresh"
           :title="$t('NETWORK.BUTTON.REFRESH')"
           variant="clear"
           size="small"
           color-scheme="warning"
           icon="arrow-clockwise"
-          class="visible transition-all duration-500 ease-in-out ml-1"
           @click="refreshPage"
         />
         <woot-button
@@ -34,55 +141,3 @@
     </div>
   </transition>
 </template>
-
-<script>
-import globalConfigMixin from 'shared/mixins/globalConfigMixin';
-import { mapGetters } from 'vuex';
-import { BUS_EVENTS } from 'shared/constants/busEvents';
-
-export default {
-  mixins: [globalConfigMixin],
-
-  data() {
-    return {
-      showNotification: !navigator.onLine,
-    };
-  },
-
-  computed: {
-    ...mapGetters({ globalConfig: 'globalConfig/get' }),
-  },
-
-  mounted() {
-    window.addEventListener('offline', this.updateOnlineStatus);
-    window.bus.$on(BUS_EVENTS.WEBSOCKET_DISCONNECT, () => {
-      // TODO: Remove this after completing the conversation list refetching
-      // TODO: DIRTY FIX : CLEAN UP THIS WITH PROPER FIX, DELAYING THE RECONNECT FOR NOW
-      // THE CABLE IS FIRING IS VERY COMMON AND THUS INTERFERING USER EXPERIENCE
-      setTimeout(() => {
-        this.updateOnlineStatus({ type: 'offline' });
-      }, 4000);
-    });
-  },
-
-  beforeDestroy() {
-    window.removeEventListener('offline', this.updateOnlineStatus);
-  },
-
-  methods: {
-    refreshPage() {
-      window.location.reload();
-    },
-
-    closeNotification() {
-      this.showNotification = false;
-    },
-
-    updateOnlineStatus(event) {
-      if (event.type === 'offline') {
-        this.showNotification = true;
-      }
-    },
-  },
-};
-</script>
diff --git a/app/javascript/dashboard/components/SidemenuIcon.vue b/app/javascript/dashboard/components/SidemenuIcon.vue
index e2811f65b..6106b9ad0 100644
--- a/app/javascript/dashboard/components/SidemenuIcon.vue
+++ b/app/javascript/dashboard/components/SidemenuIcon.vue
@@ -21,7 +21,7 @@ export default {
   },
   methods: {
     onMenuItemClick() {
-      bus.$emit(BUS_EVENTS.TOGGLE_SIDEMENU);
+      this.$emitter.emit(BUS_EVENTS.TOGGLE_SIDEMENU);
     },
   },
 };
diff --git a/app/javascript/dashboard/components/SnackbarContainer.vue b/app/javascript/dashboard/components/SnackbarContainer.vue
index 553ad2a2e..4785e4d4b 100644
--- a/app/javascript/dashboard/components/SnackbarContainer.vue
+++ b/app/javascript/dashboard/components/SnackbarContainer.vue
@@ -15,11 +15,13 @@
 
 <script>
 import WootSnackbar from './Snackbar.vue';
+import alertMixin from 'shared/mixins/alertMixin';
 
 export default {
   components: {
     WootSnackbar,
   },
+  mixins: [alertMixin],
   props: {
     duration: {
       type: Number,
@@ -34,10 +36,10 @@ export default {
   },
 
   mounted() {
-    bus.$on('newToastMessage', this.onNewToastMessage);
+    this.$emitter.on('newToastMessage', this.onNewToastMessage);
   },
   beforeDestroy() {
-    bus.$off('newToastMessage', this.onNewToastMessage);
+    this.$emitter.off('newToastMessage', this.onNewToastMessage);
   },
   methods: {
     onNewToastMessage(message, action) {
diff --git a/app/javascript/dashboard/components/buttons/ResolveAction.vue b/app/javascript/dashboard/components/buttons/ResolveAction.vue
index c56f27e14..64c13c6e9 100644
--- a/app/javascript/dashboard/components/buttons/ResolveAction.vue
+++ b/app/javascript/dashboard/components/buttons/ResolveAction.vue
@@ -1,5 +1,5 @@
 <template>
-  <div class="resolve-actions relative flex items-center justify-end">
+  <div class="relative flex items-center justify-end resolve-actions">
     <div class="button-group">
       <woot-button
         v-if="isOpen"
@@ -128,12 +128,12 @@ export default {
     },
   },
   mounted() {
-    bus.$on(CMD_REOPEN_CONVERSATION, this.onCmdOpenConversation);
-    bus.$on(CMD_RESOLVE_CONVERSATION, this.onCmdResolveConversation);
+    this.$emitter.on(CMD_REOPEN_CONVERSATION, this.onCmdOpenConversation);
+    this.$emitter.on(CMD_RESOLVE_CONVERSATION, this.onCmdResolveConversation);
   },
   destroyed() {
-    bus.$off(CMD_REOPEN_CONVERSATION, this.onCmdOpenConversation);
-    bus.$off(CMD_RESOLVE_CONVERSATION, this.onCmdResolveConversation);
+    this.$emitter.off(CMD_REOPEN_CONVERSATION, this.onCmdOpenConversation);
+    this.$emitter.off(CMD_RESOLVE_CONVERSATION, this.onCmdResolveConversation);
   },
   methods: {
     getKeyboardEvents() {
diff --git a/app/javascript/dashboard/components/layout/Sidebar.vue b/app/javascript/dashboard/components/layout/Sidebar.vue
index 0f3a1a857..4ccaa97df 100644
--- a/app/javascript/dashboard/components/layout/Sidebar.vue
+++ b/app/javascript/dashboard/components/layout/Sidebar.vue
@@ -20,7 +20,7 @@
       :teams="teams"
       :custom-views="customViews"
       :menu-config="activeSecondaryMenu"
-      :current-role="currentRole"
+      :current-user="currentUser"
       :is-on-chatwoot-cloud="isOnChatwootCloud"
       @add-label="showAddLabelPopup"
       @toggle-accounts="toggleAccountModal"
@@ -37,7 +37,8 @@ import alertMixin from 'shared/mixins/alertMixin';
 import PrimarySidebar from './sidebarComponents/Primary.vue';
 import SecondarySidebar from './sidebarComponents/Secondary.vue';
 import keyboardEventListenerMixins from 'shared/mixins/keyboardEventListenerMixins';
-import router from '../../routes';
+import router, { routesWithPermissions } from '../../routes';
+import { hasPermissions } from '../../helper/permissionsHelper';
 
 export default {
   components: {
@@ -98,9 +99,13 @@ export default {
       return getSidebarItems(this.accountId);
     },
     primaryMenuItems() {
+      const userPermissions = this.currentUser.permissions;
       const menuItems = this.sideMenuConfig.primaryMenu;
       return menuItems.filter(menuItem => {
-        const isAvailableForTheUser = menuItem.roles.includes(this.currentRole);
+        const isAvailableForTheUser = hasPermissions(
+          routesWithPermissions[menuItem.toStateName],
+          userPermissions
+        );
 
         if (!isAvailableForTheUser) {
           return false;
diff --git a/app/javascript/dashboard/components/layout/config/sidebarItems/primaryMenu.js b/app/javascript/dashboard/components/layout/config/sidebarItems/primaryMenu.js
index 7513e3d1c..92b8765c6 100644
--- a/app/javascript/dashboard/components/layout/config/sidebarItems/primaryMenu.js
+++ b/app/javascript/dashboard/components/layout/config/sidebarItems/primaryMenu.js
@@ -9,7 +9,6 @@ const primaryMenuItems = accountId => [
     featureFlag: FEATURE_FLAGS.INBOX_VIEW,
     toState: frontendURL(`accounts/${accountId}/inbox-view`),
     toStateName: 'inbox_view',
-    roles: ['administrator', 'agent'],
   },
   {
     icon: 'chat',
@@ -17,7 +16,6 @@ const primaryMenuItems = accountId => [
     label: 'CONVERSATIONS',
     toState: frontendURL(`accounts/${accountId}/dashboard`),
     toStateName: 'home',
-    roles: ['administrator', 'agent'],
   },
   {
     icon: 'book-contacts',
@@ -26,7 +24,6 @@ const primaryMenuItems = accountId => [
     featureFlag: FEATURE_FLAGS.CRM,
     toState: frontendURL(`accounts/${accountId}/contacts`),
     toStateName: 'contacts_dashboard',
-    roles: ['administrator', 'agent'],
   },
   {
     icon: 'arrow-trending-lines',
@@ -34,8 +31,7 @@ const primaryMenuItems = accountId => [
     label: 'REPORTS',
     featureFlag: FEATURE_FLAGS.REPORTS,
     toState: frontendURL(`accounts/${accountId}/reports`),
-    toStateName: 'settings_account_reports',
-    roles: ['administrator'],
+    toStateName: 'account_overview_reports',
   },
   {
     icon: 'megaphone',
@@ -44,7 +40,6 @@ const primaryMenuItems = accountId => [
     featureFlag: FEATURE_FLAGS.CAMPAIGNS,
     toState: frontendURL(`accounts/${accountId}/campaigns`),
     toStateName: 'ongoing_campaigns',
-    roles: ['administrator'],
   },
   {
     icon: 'library',
@@ -54,7 +49,6 @@ const primaryMenuItems = accountId => [
     alwaysVisibleOnChatwootInstances: true,
     toState: frontendURL(`accounts/${accountId}/portals`),
     toStateName: 'default_portal_articles',
-    roles: ['administrator'],
   },
   {
     icon: 'settings',
@@ -62,7 +56,6 @@ const primaryMenuItems = accountId => [
     label: 'SETTINGS',
     toState: frontendURL(`accounts/${accountId}/settings`),
     toStateName: 'settings_home',
-    roles: ['administrator', 'agent'],
   },
 ];
 
diff --git a/app/javascript/dashboard/components/layout/config/sidebarItems/settings.js b/app/javascript/dashboard/components/layout/config/sidebarItems/settings.js
index f450bd7a7..f7d63f6a1 100644
--- a/app/javascript/dashboard/components/layout/config/sidebarItems/settings.js
+++ b/app/javascript/dashboard/components/layout/config/sidebarItems/settings.js
@@ -24,7 +24,6 @@ const settings = accountId => ({
     'settings_inbox_list',
     'settings_inbox_new',
     'settings_inbox_show',
-    'settings_inbox',
     'settings_inboxes_add_agents',
     'settings_inboxes_page_channel',
     'settings_integrations_dashboard_apps',
@@ -46,6 +45,9 @@ const settings = accountId => ({
       icon: 'briefcase',
       label: 'ACCOUNT_SETTINGS',
       hasSubMenu: false,
+      meta: {
+        permissions: ['administrator'],
+      },
       toState: frontendURL(`accounts/${accountId}/settings/general`),
       toStateName: 'general_settings_index',
     },
@@ -53,6 +55,9 @@ const settings = accountId => ({
       icon: 'people',
       label: 'AGENTS',
       hasSubMenu: false,
+      meta: {
+        permissions: ['administrator'],
+      },
       toState: frontendURL(`accounts/${accountId}/settings/agents/list`),
       toStateName: 'agent_list',
       featureFlag: FEATURE_FLAGS.AGENT_MANAGEMENT,
@@ -61,6 +66,9 @@ const settings = accountId => ({
       icon: 'people-team',
       label: 'TEAMS',
       hasSubMenu: false,
+      meta: {
+        permissions: ['administrator'],
+      },
       toState: frontendURL(`accounts/${accountId}/settings/teams/list`),
       toStateName: 'settings_teams_list',
       featureFlag: FEATURE_FLAGS.TEAM_MANAGEMENT,
@@ -69,6 +77,9 @@ const settings = accountId => ({
       icon: 'mail-inbox-all',
       label: 'INBOXES',
       hasSubMenu: false,
+      meta: {
+        permissions: ['administrator'],
+      },
       toState: frontendURL(`accounts/${accountId}/settings/inboxes/list`),
       toStateName: 'settings_inbox_list',
       featureFlag: FEATURE_FLAGS.INBOX_MANAGEMENT,
@@ -77,6 +88,9 @@ const settings = accountId => ({
       icon: 'tag',
       label: 'LABELS',
       hasSubMenu: false,
+      meta: {
+        permissions: ['administrator'],
+      },
       toState: frontendURL(`accounts/${accountId}/settings/labels/list`),
       toStateName: 'labels_list',
       featureFlag: FEATURE_FLAGS.LABELS,
@@ -85,6 +99,9 @@ const settings = accountId => ({
       icon: 'code',
       label: 'CUSTOM_ATTRIBUTES',
       hasSubMenu: false,
+      meta: {
+        permissions: ['administrator'],
+      },
       toState: frontendURL(
         `accounts/${accountId}/settings/custom-attributes/list`
       ),
@@ -95,6 +112,9 @@ const settings = accountId => ({
       icon: 'automation',
       label: 'AUTOMATION',
       hasSubMenu: false,
+      meta: {
+        permissions: ['administrator'],
+      },
       toState: frontendURL(`accounts/${accountId}/settings/automation/list`),
       toStateName: 'automation_list',
       featureFlag: FEATURE_FLAGS.AUTOMATIONS,
@@ -103,6 +123,9 @@ const settings = accountId => ({
       icon: 'bot',
       label: 'AGENT_BOTS',
       hasSubMenu: false,
+      meta: {
+        permissions: ['administrator'],
+      },
       globalConfigFlag: 'csmlEditorHost',
       toState: frontendURL(`accounts/${accountId}/settings/agent-bots`),
       toStateName: 'agent_bots',
@@ -112,6 +135,9 @@ const settings = accountId => ({
       icon: 'flash-settings',
       label: 'MACROS',
       hasSubMenu: false,
+      meta: {
+        permissions: ['administrator', 'agent'],
+      },
       toState: frontendURL(`accounts/${accountId}/settings/macros`),
       toStateName: 'macros_wrapper',
       featureFlag: FEATURE_FLAGS.MACROS,
@@ -120,6 +146,9 @@ const settings = accountId => ({
       icon: 'chat-multiple',
       label: 'CANNED_RESPONSES',
       hasSubMenu: false,
+      meta: {
+        permissions: ['administrator', 'agent'],
+      },
       toState: frontendURL(
         `accounts/${accountId}/settings/canned-response/list`
       ),
@@ -130,6 +159,9 @@ const settings = accountId => ({
       icon: 'flash-on',
       label: 'INTEGRATIONS',
       hasSubMenu: false,
+      meta: {
+        permissions: ['administrator'],
+      },
       toState: frontendURL(`accounts/${accountId}/settings/integrations`),
       toStateName: 'settings_integrations',
       featureFlag: FEATURE_FLAGS.INTEGRATIONS,
@@ -138,6 +170,9 @@ const settings = accountId => ({
       icon: 'star-emphasis',
       label: 'APPLICATIONS',
       hasSubMenu: false,
+      meta: {
+        permissions: ['administrator'],
+      },
       toState: frontendURL(`accounts/${accountId}/settings/applications`),
       toStateName: 'settings_applications',
       featureFlag: FEATURE_FLAGS.INTEGRATIONS,
@@ -146,6 +181,9 @@ const settings = accountId => ({
       icon: 'key',
       label: 'AUDIT_LOGS',
       hasSubMenu: false,
+      meta: {
+        permissions: ['administrator'],
+      },
       toState: frontendURL(`accounts/${accountId}/settings/audit-log/list`),
       toStateName: 'auditlogs_list',
       isEnterpriseOnly: true,
@@ -156,6 +194,9 @@ const settings = accountId => ({
       icon: 'document-list-clock',
       label: 'SLA',
       hasSubMenu: false,
+      meta: {
+        permissions: ['administrator'],
+      },
       toState: frontendURL(`accounts/${accountId}/settings/sla/list`),
       toStateName: 'sla_list',
       isEnterpriseOnly: true,
@@ -166,6 +207,9 @@ const settings = accountId => ({
       icon: 'credit-card-person',
       label: 'BILLING',
       hasSubMenu: false,
+      meta: {
+        permissions: ['administrator'],
+      },
       toState: frontendURL(`accounts/${accountId}/settings/billing`),
       toStateName: 'billing_settings_index',
       showOnlyOnCloud: true,
diff --git a/app/javascript/dashboard/components/layout/sidebarComponents/Secondary.vue b/app/javascript/dashboard/components/layout/sidebarComponents/Secondary.vue
index f291d221e..b4cd3ca90 100644
--- a/app/javascript/dashboard/components/layout/sidebarComponents/Secondary.vue
+++ b/app/javascript/dashboard/components/layout/sidebarComponents/Secondary.vue
@@ -29,6 +29,8 @@ import SecondaryNavItem from './SecondaryNavItem.vue';
 import AccountContext from './AccountContext.vue';
 import { mapGetters } from 'vuex';
 import { FEATURE_FLAGS } from '../../../featureFlags';
+import { hasPermissions } from '../../../helper/permissionsHelper';
+import { routesWithPermissions } from '../../../routes';
 
 export default {
   components: {
@@ -60,9 +62,9 @@ export default {
       type: Object,
       default: () => {},
     },
-    currentRole: {
-      type: String,
-      default: '',
+    currentUser: {
+      type: Object,
+      default: () => {},
     },
     isOnChatwootCloud: {
       type: Boolean,
@@ -80,16 +82,16 @@ export default {
       return this.customViews.filter(view => view.filter_type === 'contact');
     },
     accessibleMenuItems() {
-      if (!this.currentRole) {
-        return [];
-      }
-      const menuItemsFilteredByRole = this.menuConfig.menuItems.filter(
-        menuItem =>
-          window.roleWiseRoutes[this.currentRole].indexOf(
-            menuItem.toStateName
-          ) > -1
+      const menuItemsFilteredByPermissions = this.menuConfig.menuItems.filter(
+        menuItem => {
+          const { permissions: userPermissions = [] } = this.currentUser;
+          return hasPermissions(
+            routesWithPermissions[menuItem.toStateName],
+            userPermissions
+          );
+        }
       );
-      return menuItemsFilteredByRole.filter(item => {
+      return menuItemsFilteredByPermissions.filter(item => {
         if (item.showOnlyOnCloud) {
           return this.isOnChatwootCloud;
         }
diff --git a/app/javascript/dashboard/components/layout/sidebarComponents/SecondaryChildNavItem.vue b/app/javascript/dashboard/components/layout/sidebarComponents/SecondaryChildNavItem.vue
index 8ea982955..24ad62353 100644
--- a/app/javascript/dashboard/components/layout/sidebarComponents/SecondaryChildNavItem.vue
+++ b/app/javascript/dashboard/components/layout/sidebarComponents/SecondaryChildNavItem.vue
@@ -65,11 +65,11 @@
         </div>
         <span
           v-if="warningIcon"
-          class="inline-flex rounded-sm mr-1 bg-slate-100"
+          class="inline-flex mr-1 bg-red-50 dark:bg-red-900 p-0.5 rounded-sm"
         >
           <fluent-icon
-            v-tooltip.top-end="$t('SIDEBAR.FACEBOOK_REAUTHORIZE')"
-            class="text-xxs"
+            v-tooltip.top-end="$t('SIDEBAR.REAUTHORIZE')"
+            class="text-xxs text-red-500 dark:text-red-300"
             :icon="warningIcon"
             size="12"
           />
diff --git a/app/javascript/dashboard/components/layout/sidebarComponents/SecondaryNavItem.vue b/app/javascript/dashboard/components/layout/sidebarComponents/SecondaryNavItem.vue
index a7009523a..bc3b03646 100644
--- a/app/javascript/dashboard/components/layout/sidebarComponents/SecondaryNavItem.vue
+++ b/app/javascript/dashboard/components/layout/sidebarComponents/SecondaryNavItem.vue
@@ -65,27 +65,29 @@
         :show-child-count="showChildCount(child.count)"
         :child-item-count="child.count"
       />
-      <router-link
-        v-if="showItem(menuItem)"
-        v-slot="{ href, navigate }"
-        :to="menuItem.toState"
-        custom
-      >
-        <li class="pl-1">
-          <a :href="href">
-            <woot-button
-              size="tiny"
-              variant="clear"
-              color-scheme="secondary"
-              icon="add"
-              :data-testid="menuItem.dataTestid"
-              @click="e => newLinkClick(e, navigate)"
-            >
-              {{ $t(`SIDEBAR.${menuItem.newLinkTag}`) }}
-            </woot-button>
-          </a>
-        </li>
-      </router-link>
+      <Policy :permissions="['administrator']">
+        <router-link
+          v-if="menuItem.newLink"
+          v-slot="{ href, navigate }"
+          :to="menuItem.toState"
+          custom
+        >
+          <li class="pl-1">
+            <a :href="href">
+              <woot-button
+                size="tiny"
+                variant="clear"
+                color-scheme="secondary"
+                icon="add"
+                :data-testid="menuItem.dataTestid"
+                @click="e => newLinkClick(e, navigate)"
+              >
+                {{ $t(`SIDEBAR.${menuItem.newLinkTag}`) }}
+              </woot-button>
+            </a>
+          </li>
+        </router-link>
+      </Policy>
     </ul>
   </li>
 </template>
@@ -105,9 +107,10 @@ import {
   isOnMentionsView,
   isOnUnattendedView,
 } from '../../../store/modules/conversations/helpers/actionHelpers';
+import Policy from '../../policy.vue';
 
 export default {
-  components: { SecondaryChildNavItem },
+  components: { SecondaryChildNavItem, Policy },
   mixins: [adminMixin, configMixin],
   props: {
     menuItem: {
diff --git a/app/javascript/dashboard/components/policy.vue b/app/javascript/dashboard/components/policy.vue
new file mode 100644
index 000000000..f888de5a2
--- /dev/null
+++ b/app/javascript/dashboard/components/policy.vue
@@ -0,0 +1,23 @@
+<script setup>
+import { useStoreGetters } from 'dashboard/composables/store';
+import { computed } from 'vue';
+import { hasPermissions } from '../helper/permissionsHelper';
+const props = defineProps({
+  permissions: {
+    type: Array,
+    required: true,
+  },
+});
+
+const getters = useStoreGetters();
+const user = getters.getCurrentUser.value;
+const hasPermission = computed(() =>
+  hasPermissions(props.permissions, user.permissions)
+);
+</script>
+
+<template>
+  <div v-if="hasPermission">
+    <slot />
+  </div>
+</template>
diff --git a/app/javascript/dashboard/components/ui/DatePicker/DatePicker.vue b/app/javascript/dashboard/components/ui/DatePicker/DatePicker.vue
index 225bb90f3..9b84d6548 100644
--- a/app/javascript/dashboard/components/ui/DatePicker/DatePicker.vue
+++ b/app/javascript/dashboard/components/ui/DatePicker/DatePicker.vue
@@ -22,7 +22,7 @@ import {
   setYear,
   isAfter,
 } from 'date-fns';
-
+import { useAlert } from 'dashboard/composables';
 import DatePickerButton from './components/DatePickerButton.vue';
 import CalendarDateInput from './components/CalendarDateInput.vue';
 import CalendarDateRange from './components/CalendarDateRange.vue';
@@ -185,7 +185,7 @@ const updateManualInput = (newDate, calendarType) => {
 };
 
 const handleManualInputError = message => {
-  bus.$emit('newToastMessage', message);
+  useAlert(message);
 };
 
 const resetDatePicker = () => {
@@ -201,7 +201,7 @@ const resetDatePicker = () => {
 
 const emitDateRange = () => {
   if (!isValid(selectedStartDate.value) || !isValid(selectedEndDate.value)) {
-    bus.$emit('newToastMessage', 'Please select a valid time range');
+    useAlert('Please select a valid time range');
   } else {
     showDatePicker.value = false;
     emit('dateRangeChanged', [selectedStartDate.value, selectedEndDate.value]);
diff --git a/app/javascript/dashboard/components/ui/Dropdown/DropdownList.vue b/app/javascript/dashboard/components/ui/Dropdown/DropdownList.vue
index 88efa5f39..0c6942e1b 100644
--- a/app/javascript/dashboard/components/ui/Dropdown/DropdownList.vue
+++ b/app/javascript/dashboard/components/ui/Dropdown/DropdownList.vue
@@ -1,9 +1,11 @@
 <script setup>
 import { ref, computed } from 'vue';
+import { debounce } from '@chatwoot/utils';
 import { picoSearch } from '@scmmishra/pico-search';
 import ListItemButton from './DropdownListItemButton.vue';
 import DropdownSearch from './DropdownSearch.vue';
 import DropdownEmptyState from './DropdownEmptyState.vue';
+import DropdownLoadingState from './DropdownLoadingState.vue';
 
 const props = defineProps({
   listItems: {
@@ -19,20 +21,31 @@ const props = defineProps({
     default: '',
   },
   activeFilterId: {
-    type: Number,
+    type: [String, Number],
     default: null,
   },
   showClearFilter: {
     type: Boolean,
     default: false,
   },
+  isLoading: {
+    type: Boolean,
+    default: false,
+  },
+  loadingPlaceholder: {
+    type: String,
+    default: '',
+  },
 });
 
+const emits = defineEmits(['on-search']);
+
 const searchTerm = ref('');
 
-const onSearch = value => {
+const onSearch = debounce(value => {
   searchTerm.value = value;
-};
+  emits('on-search', value);
+}, 300);
 
 const filteredListItems = computed(() => {
   if (!searchTerm.value) return props.listItems;
@@ -47,6 +60,16 @@ const isFilterActive = id => {
   if (!props.activeFilterId) return false;
   return id === props.activeFilterId;
 };
+
+const shouldShowLoadingState = computed(() => {
+  return (
+    props.isLoading && isDropdownListEmpty.value && props.loadingPlaceholder
+  );
+});
+
+const shouldShowEmptyState = computed(() => {
+  return !props.isLoading && isDropdownListEmpty.value;
+});
 </script>
 <template>
   <div
@@ -55,7 +78,7 @@ const isFilterActive = id => {
   >
     <slot name="search">
       <dropdown-search
-        v-if="enableSearch && listItems.length"
+        v-if="enableSearch"
         :input-value="searchTerm"
         :input-placeholder="inputPlaceholder"
         :show-clear-filter="showClearFilter"
@@ -64,8 +87,12 @@ const isFilterActive = id => {
       />
     </slot>
     <slot name="listItem">
+      <dropdown-loading-state
+        v-if="shouldShowLoadingState"
+        :message="loadingPlaceholder"
+      />
       <dropdown-empty-state
-        v-if="isDropdownListEmpty"
+        v-else-if="shouldShowEmptyState"
         :message="$t('REPORT.FILTER_ACTIONS.EMPTY_LIST')"
       />
       <list-item-button
diff --git a/app/javascript/dashboard/components/ui/Dropdown/DropdownListItemButton.vue b/app/javascript/dashboard/components/ui/Dropdown/DropdownListItemButton.vue
index 3566686e1..f9a90297d 100644
--- a/app/javascript/dashboard/components/ui/Dropdown/DropdownListItemButton.vue
+++ b/app/javascript/dashboard/components/ui/Dropdown/DropdownListItemButton.vue
@@ -13,7 +13,7 @@ defineProps({
 <template>
   <button
     class="relative inline-flex items-center justify-start w-full p-3 border-0 rounded-none first:rounded-t-xl last:rounded-b-xl h-11 hover:bg-slate-50 dark:hover:bg-slate-700 active:bg-slate-75 dark:active:bg-slate-800"
-    @click.stop="$emit('click')"
+    @click.stop.prevent="$emit('click')"
     @mouseenter="$emit('mouseenter')"
     @mouseleave="$emit('mouseleave')"
     @focus="$emit('focus')"
diff --git a/app/javascript/dashboard/components/ui/Dropdown/DropdownLoadingState.vue b/app/javascript/dashboard/components/ui/Dropdown/DropdownLoadingState.vue
new file mode 100644
index 000000000..ccf9b2b1e
--- /dev/null
+++ b/app/javascript/dashboard/components/ui/Dropdown/DropdownLoadingState.vue
@@ -0,0 +1,15 @@
+<script setup>
+defineProps({
+  message: {
+    type: String,
+    default: '',
+  },
+});
+</script>
+<template>
+  <div
+    class="flex items-center justify-center h-10 text-sm text-slate-500 dark:text-slate-300"
+  >
+    {{ message }}
+  </div>
+</template>
diff --git a/app/javascript/dashboard/components/ui/Dropdown/DropdownSearch.vue b/app/javascript/dashboard/components/ui/Dropdown/DropdownSearch.vue
index 558816deb..c153a82a7 100644
--- a/app/javascript/dashboard/components/ui/Dropdown/DropdownSearch.vue
+++ b/app/javascript/dashboard/components/ui/Dropdown/DropdownSearch.vue
@@ -18,11 +18,11 @@ defineProps({
   <div
     class="flex items-center justify-between h-10 min-h-[40px] sticky top-0 bg-white z-10 dark:bg-slate-800 gap-2 px-3 border-b rounded-t-xl border-slate-50 dark:border-slate-700"
   >
-    <div class="flex items-center w-full gap-2">
+    <div class="flex items-center w-full gap-2" @keyup.space.prevent>
       <fluent-icon
         icon="search"
-        size="18"
-        class="text-slate-400 dark:text-slate-400"
+        size="16"
+        class="text-slate-400 dark:text-slate-400 flex-shrink-0"
       />
       <input
         type="text"
diff --git a/app/javascript/dashboard/components/widgets/AIAssistanceButton.vue b/app/javascript/dashboard/components/widgets/AIAssistanceButton.vue
index a64743547..34f95a330 100644
--- a/app/javascript/dashboard/components/widgets/AIAssistanceButton.vue
+++ b/app/javascript/dashboard/components/widgets/AIAssistanceButton.vue
@@ -81,7 +81,7 @@ export default {
   },
 
   mounted() {
-    bus.$on(CMD_AI_ASSIST, this.onAIAssist);
+    this.$emitter.on(CMD_AI_ASSIST, this.onAIAssist);
     this.initialMessage = this.draftMessage;
   },
 
diff --git a/app/javascript/dashboard/components/widgets/WootWriter/Editor.vue b/app/javascript/dashboard/components/widgets/WootWriter/Editor.vue
index 61ee2c2de..52b73c405 100644
--- a/app/javascript/dashboard/components/widgets/WootWriter/Editor.vue
+++ b/app/javascript/dashboard/components/widgets/WootWriter/Editor.vue
@@ -352,10 +352,16 @@ export default {
     // Components using this
     // 1. SearchPopover.vue
 
-    bus.$on(BUS_EVENTS.INSERT_INTO_RICH_EDITOR, this.insertContentIntoEditor);
+    this.$emitter.on(
+      BUS_EVENTS.INSERT_INTO_RICH_EDITOR,
+      this.insertContentIntoEditor
+    );
   },
   beforeDestroy() {
-    bus.$off(BUS_EVENTS.INSERT_INTO_RICH_EDITOR, this.insertContentIntoEditor);
+    this.$emitter.off(
+      BUS_EVENTS.INSERT_INTO_RICH_EDITOR,
+      this.insertContentIntoEditor
+    );
   },
   methods: {
     reloadState(content = this.value) {
diff --git a/app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue b/app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue
index fc936e683..64ae36824 100644
--- a/app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue
@@ -71,6 +71,10 @@
         :class="{ 'justify-end': isContactPanelOpen }"
       >
         <SLA-card-label v-if="hasSlaPolicyId" :chat="chat" show-extended-info />
+        <linear
+          v-if="isLinearIntegrationEnabled && isLinearFeatureEnabled"
+          :conversation-id="currentChat.id"
+        />
         <more-actions :conversation-id="currentChat.id" />
       </div>
     </div>
@@ -89,6 +93,8 @@ import SLACardLabel from './components/SLACardLabel.vue';
 import wootConstants from 'dashboard/constants/globals';
 import { conversationListPageURL } from 'dashboard/helper/URLHelper';
 import { snoozedReopenTime } from 'dashboard/helper/snoozeHelpers';
+import { FEATURE_FLAGS } from 'dashboard/featureFlags';
+import Linear from './linear/index.vue';
 
 export default {
   components: {
@@ -97,6 +103,7 @@ export default {
     MoreActions,
     Thumbnail,
     SLACardLabel,
+    Linear,
   },
   mixins: [inboxMixin, agentMixin, keyboardEventListenerMixins],
   props: {
@@ -121,6 +128,9 @@ export default {
     ...mapGetters({
       uiFlags: 'inboxAssignableAgents/getUIFlags',
       currentChat: 'getSelectedChat',
+      accountId: 'getCurrentAccountId',
+      isFeatureEnabledonAccount: 'accounts/isFeatureEnabledonAccount',
+      appIntegrations: 'integrations/getAppIntegrations',
     }),
     chatMetadata() {
       return this.chat.meta;
@@ -178,6 +188,17 @@ export default {
     hasSlaPolicyId() {
       return this.chat?.sla_policy_id;
     },
+    isLinearIntegrationEnabled() {
+      return this.appIntegrations.find(
+        integration => integration.id === 'linear' && !!integration.hooks.length
+      );
+    },
+    isLinearFeatureEnabled() {
+      return this.isFeatureEnabledonAccount(
+        this.accountId,
+        FEATURE_FLAGS.LINEAR
+      );
+    },
   },
 
   methods: {
diff --git a/app/javascript/dashboard/components/widgets/conversation/Message.vue b/app/javascript/dashboard/components/widgets/conversation/Message.vue
index 20222a31e..63ab5643f 100644
--- a/app/javascript/dashboard/components/widgets/conversation/Message.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/Message.vue
@@ -1,5 +1,9 @@
 <template>
-  <li v-if="shouldRenderMessage" :id="`message${data.id}`" :class="alignBubble">
+  <li
+    v-if="shouldRenderMessage"
+    :id="`message${data.id}`"
+    :class="[alignBubble, 'group']"
+  >
     <div :class="wrapClass">
       <div
         v-if="isFailed && !hasOneDayPassed && !isAnEmailInbox"
@@ -121,7 +125,10 @@
         </a>
       </div>
     </div>
-    <div v-if="shouldShowContextMenu" class="context-menu-wrap">
+    <div
+      v-if="shouldShowContextMenu"
+      class="context-menu-wrap invisible group-hover:visible"
+    >
       <context-menu
         v-if="isBubble && !isMessageDeleted"
         :context-menu-position="contextMenuPosition"
@@ -250,7 +257,16 @@ export default {
         html_content: { full: fullHTMLContent } = {},
         text_content: { full: fullTextContent } = {},
       } = this.contentAttributes.email || {};
-      return fullHTMLContent || fullTextContent || '';
+
+      if (fullHTMLContent) {
+        return fullHTMLContent;
+      }
+
+      if (fullTextContent) {
+        return fullTextContent.replace(/\n/g, '<br>');
+      }
+
+      return '';
     },
     displayQuotedButton() {
       if (this.emailMessageContent.includes('<blockquote')) {
@@ -473,11 +489,11 @@ export default {
   },
   mounted() {
     this.hasMediaLoadError = false;
-    bus.$on(BUS_EVENTS.ON_MESSAGE_LIST_SCROLL, this.closeContextMenu);
+    this.$emitter.on(BUS_EVENTS.ON_MESSAGE_LIST_SCROLL, this.closeContextMenu);
     this.setupHighlightTimer();
   },
   beforeDestroy() {
-    bus.$off(BUS_EVENTS.ON_MESSAGE_LIST_SCROLL, this.closeContextMenu);
+    this.$emitter.off(BUS_EVENTS.ON_MESSAGE_LIST_SCROLL, this.closeContextMenu);
     clearTimeout(this.higlightTimeout);
   },
   methods: {
@@ -531,7 +547,7 @@ export default {
       const { conversation_id: conversationId, id: replyTo } = this.data;
 
       LocalStorage.updateJsonStore(replyStorageKey, conversationId, replyTo);
-      bus.$emit(BUS_EVENTS.TOGGLE_REPLY_TO_MESSAGE, this.data);
+      this.$emitter.emit(BUS_EVENTS.TOGGLE_REPLY_TO_MESSAGE, this.data);
     },
     setupHighlightTimer() {
       if (Number(this.$route.query.messageId) !== Number(this.data.id)) {
diff --git a/app/javascript/dashboard/components/widgets/conversation/MessagesView.vue b/app/javascript/dashboard/components/widgets/conversation/MessagesView.vue
index 17d875f56..df61e9de1 100644
--- a/app/javascript/dashboard/components/widgets/conversation/MessagesView.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/MessagesView.vue
@@ -324,12 +324,12 @@ export default {
   },
 
   created() {
-    bus.$on(BUS_EVENTS.SCROLL_TO_MESSAGE, this.onScrollToMessage);
+    this.$emitter.on(BUS_EVENTS.SCROLL_TO_MESSAGE, this.onScrollToMessage);
     // when a new message comes in, we refetch the label suggestions
-    bus.$on(BUS_EVENTS.FETCH_LABEL_SUGGESTIONS, this.fetchSuggestions);
+    this.$emitter.on(BUS_EVENTS.FETCH_LABEL_SUGGESTIONS, this.fetchSuggestions);
     // when a message is sent we set the flag to true this hides the label suggestions,
     // until the chat is changed and the flag is reset in the watch for currentChat
-    bus.$on(BUS_EVENTS.MESSAGE_SENT, () => {
+    this.$emitter.on(BUS_EVENTS.MESSAGE_SENT, () => {
       this.messageSentSinceOpened = true;
     });
   },
@@ -396,7 +396,7 @@ export default {
       this.$store.dispatch('fetchAllAttachments', this.currentChat.id);
     },
     removeBusListeners() {
-      bus.$off(BUS_EVENTS.SCROLL_TO_MESSAGE, this.onScrollToMessage);
+      this.$emitter.off(BUS_EVENTS.SCROLL_TO_MESSAGE, this.onScrollToMessage);
     },
     onScrollToMessage({ messageId = '' } = {}) {
       this.$nextTick(() => {
@@ -514,7 +514,7 @@ export default {
       } else {
         this.hasUserScrolled = true;
       }
-      bus.$emit(BUS_EVENTS.ON_MESSAGE_LIST_SCROLL);
+      this.$emitter.emit(BUS_EVENTS.ON_MESSAGE_LIST_SCROLL);
       this.fetchPreviousMessages(e.target.scrollTop);
     },
 
diff --git a/app/javascript/dashboard/components/widgets/conversation/MoreActions.vue b/app/javascript/dashboard/components/widgets/conversation/MoreActions.vue
index 78435144d..4a742781d 100644
--- a/app/javascript/dashboard/components/widgets/conversation/MoreActions.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/MoreActions.vue
@@ -61,14 +61,14 @@ export default {
     ...mapGetters({ currentChat: 'getSelectedChat' }),
   },
   mounted() {
-    bus.$on(CMD_MUTE_CONVERSATION, this.mute);
-    bus.$on(CMD_UNMUTE_CONVERSATION, this.unmute);
-    bus.$on(CMD_SEND_TRANSCRIPT, this.toggleEmailActionsModal);
+    this.$emitter.on(CMD_MUTE_CONVERSATION, this.mute);
+    this.$emitter.on(CMD_UNMUTE_CONVERSATION, this.unmute);
+    this.$emitter.on(CMD_SEND_TRANSCRIPT, this.toggleEmailActionsModal);
   },
   destroyed() {
-    bus.$off(CMD_MUTE_CONVERSATION, this.mute);
-    bus.$off(CMD_UNMUTE_CONVERSATION, this.unmute);
-    bus.$off(CMD_SEND_TRANSCRIPT, this.toggleEmailActionsModal);
+    this.$emitter.off(CMD_MUTE_CONVERSATION, this.mute);
+    this.$emitter.off(CMD_UNMUTE_CONVERSATION, this.unmute);
+    this.$emitter.off(CMD_SEND_TRANSCRIPT, this.toggleEmailActionsModal);
   },
   methods: {
     mute() {
diff --git a/app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue b/app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue
index 42fa74ec7..d6f393bfc 100644
--- a/app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue
@@ -596,12 +596,15 @@ export default {
     );
 
     this.fetchAndSetReplyTo();
-    bus.$on(BUS_EVENTS.TOGGLE_REPLY_TO_MESSAGE, this.fetchAndSetReplyTo);
+    this.$emitter.on(
+      BUS_EVENTS.TOGGLE_REPLY_TO_MESSAGE,
+      this.fetchAndSetReplyTo
+    );
 
     // A hacky fix to solve the drag and drop
     // Is showing on top of new conversation modal drag and drop
     // TODO need to find a better solution
-    bus.$on(
+    this.$emitter.on(
       BUS_EVENTS.NEW_CONVERSATION_MODAL,
       this.onNewConversationModalActive
     );
@@ -609,10 +612,13 @@ export default {
   destroyed() {
     document.removeEventListener('paste', this.onPaste);
     document.removeEventListener('keydown', this.handleKeyEvents);
-    bus.$off(BUS_EVENTS.TOGGLE_REPLY_TO_MESSAGE, this.fetchAndSetReplyTo);
+    this.$emitter.off(
+      BUS_EVENTS.TOGGLE_REPLY_TO_MESSAGE,
+      this.fetchAndSetReplyTo
+    );
   },
   beforeDestroy() {
-    bus.$off(
+    this.$emitter.off(
       BUS_EVENTS.NEW_CONVERSATION_MODAL,
       this.onNewConversationModalActive
     );
@@ -625,7 +631,7 @@ export default {
         const lines = title.split('\n');
         const nonEmptyLines = lines.filter(line => line.trim() !== '');
         const filteredMarkdown = nonEmptyLines.join(' ');
-        bus.$emit(
+        this.$emitter.emit(
           BUS_EVENTS.INSERT_INTO_RICH_EDITOR,
           `[${filteredMarkdown}](${url})`
         );
@@ -867,8 +873,8 @@ export default {
           'createPendingMessageAndSend',
           messagePayload
         );
-        bus.$emit(BUS_EVENTS.SCROLL_TO_MESSAGE);
-        bus.$emit(BUS_EVENTS.MESSAGE_SENT);
+        this.$emitter.emit(BUS_EVENTS.SCROLL_TO_MESSAGE);
+        this.$emitter.emit(BUS_EVENTS.MESSAGE_SENT);
         this.removeFromDraft();
         this.sendMessageAnalyticsData(messagePayload.private);
       } catch (error) {
@@ -1194,7 +1200,7 @@ export default {
     resetReplyToMessage() {
       const replyStorageKey = LOCAL_STORAGE_KEYS.MESSAGE_REPLY_TO;
       LocalStorage.deleteFromJsonStore(replyStorageKey, this.conversationId);
-      bus.$emit(BUS_EVENTS.TOGGLE_REPLY_TO_MESSAGE);
+      this.$emitter.emit(BUS_EVENTS.TOGGLE_REPLY_TO_MESSAGE);
     },
     onNewConversationModalActive(isActive) {
       // Issue is if the new conversation modal is open and we drag and drop the file
diff --git a/app/javascript/dashboard/components/widgets/conversation/bubble/ReplyTo.vue b/app/javascript/dashboard/components/widgets/conversation/bubble/ReplyTo.vue
index fda2a9faa..5cb063d23 100644
--- a/app/javascript/dashboard/components/widgets/conversation/bubble/ReplyTo.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/bubble/ReplyTo.vue
@@ -47,7 +47,9 @@ export default {
   },
   methods: {
     scrollToMessage() {
-      bus.$emit(BUS_EVENTS.SCROLL_TO_MESSAGE, { messageId: this.message.id });
+      this.$emitter.emit(BUS_EVENTS.SCROLL_TO_MESSAGE, {
+        messageId: this.message.id,
+      });
     },
   },
 };
diff --git a/app/javascript/dashboard/components/widgets/conversation/components/SLAPopoverCard.vue b/app/javascript/dashboard/components/widgets/conversation/components/SLAPopoverCard.vue
index 479e2794f..655a42948 100644
--- a/app/javascript/dashboard/components/widgets/conversation/components/SLAPopoverCard.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/components/SLAPopoverCard.vue
@@ -39,7 +39,7 @@ const toggleShowAllNRT = () => {
 </script>
 <template>
   <div
-    class="absolute flex flex-col items-start bg-[#fdfdfd] dark:bg-slate-800 z-50 p-4 border border-solid border-slate-75 dark:border-slate-700 w-[384px] rounded-xl gap-4 max-h-96 overflow-auto"
+    class="absolute flex flex-col items-start bg-white dark:bg-slate-800 z-50 p-4 border border-solid border-slate-75 dark:border-slate-700 w-[384px] rounded-xl gap-4 max-h-96 overflow-auto"
   >
     <span class="text-sm font-medium text-slate-900 dark:text-slate-25">
       {{ $t('SLA.EVENTS.TITLE') }}
diff --git a/app/javascript/dashboard/components/widgets/conversation/conversationBulkActions/Index.vue b/app/javascript/dashboard/components/widgets/conversation/conversationBulkActions/Index.vue
index 3b398b8c3..198774dad 100644
--- a/app/javascript/dashboard/components/widgets/conversation/conversationBulkActions/Index.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/conversationBulkActions/Index.vue
@@ -167,17 +167,29 @@ export default {
     };
   },
   mounted() {
-    bus.$on(CMD_BULK_ACTION_SNOOZE_CONVERSATION, this.onCmdSnoozeConversation);
-    bus.$on(CMD_BULK_ACTION_REOPEN_CONVERSATION, this.onCmdReopenConversation);
-    bus.$on(
+    this.$emitter.on(
+      CMD_BULK_ACTION_SNOOZE_CONVERSATION,
+      this.onCmdSnoozeConversation
+    );
+    this.$emitter.on(
+      CMD_BULK_ACTION_REOPEN_CONVERSATION,
+      this.onCmdReopenConversation
+    );
+    this.$emitter.on(
       CMD_BULK_ACTION_RESOLVE_CONVERSATION,
       this.onCmdResolveConversation
     );
   },
   destroyed() {
-    bus.$off(CMD_BULK_ACTION_SNOOZE_CONVERSATION, this.onCmdSnoozeConversation);
-    bus.$off(CMD_BULK_ACTION_REOPEN_CONVERSATION, this.onCmdReopenConversation);
-    bus.$off(
+    this.$emitter.off(
+      CMD_BULK_ACTION_SNOOZE_CONVERSATION,
+      this.onCmdSnoozeConversation
+    );
+    this.$emitter.off(
+      CMD_BULK_ACTION_REOPEN_CONVERSATION,
+      this.onCmdReopenConversation
+    );
+    this.$emitter.off(
       CMD_BULK_ACTION_RESOLVE_CONVERSATION,
       this.onCmdResolveConversation
     );
diff --git a/app/javascript/dashboard/components/widgets/conversation/linear/CreateIssue.vue b/app/javascript/dashboard/components/widgets/conversation/linear/CreateIssue.vue
new file mode 100644
index 000000000..e2859e890
--- /dev/null
+++ b/app/javascript/dashboard/components/widgets/conversation/linear/CreateIssue.vue
@@ -0,0 +1,268 @@
+<template>
+  <div>
+    <woot-input
+      v-model="formState.title"
+      :class="{ error: v$.title.$error }"
+      class="w-full"
+      :styles="{ ...inputStyles, padding: '6px 12px' }"
+      :label="$t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.FORM.TITLE.LABEL')"
+      :placeholder="
+        $t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.FORM.TITLE.PLACEHOLDER')
+      "
+      :error="nameError"
+      @input="v$.title.$touch"
+    />
+    <label>
+      {{ $t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.FORM.DESCRIPTION.LABEL') }}
+      <textarea
+        v-model="formState.description"
+        :style="{ ...inputStyles, padding: '8px 12px' }"
+        rows="3"
+        class="text-sm"
+        :placeholder="
+          $t(
+            'INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.FORM.DESCRIPTION.PLACEHOLDER'
+          )
+        "
+      />
+    </label>
+    <div class="flex flex-col gap-4">
+      <searchable-dropdown
+        v-for="dropdown in dropdowns"
+        :key="dropdown.type"
+        :type="dropdown.type"
+        :value="formState[dropdown.type]"
+        :label="$t(dropdown.label)"
+        :items="dropdown.items"
+        :placeholder="$t(dropdown.placeholder)"
+        :error="dropdown.error"
+        @change="onChange"
+      />
+    </div>
+    <div class="flex items-center justify-end w-full gap-2 mt-8">
+      <woot-button
+        class="px-4 rounded-xl button clear outline-woot-200/50 outline"
+        @click.prevent="onClose"
+      >
+        {{ $t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.CANCEL') }}
+      </woot-button>
+      <woot-button
+        :is-disabled="isSubmitDisabled"
+        class="px-4 rounded-xl"
+        :is-loading="isCreating"
+        @click.prevent="createIssue"
+      >
+        {{ $t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.CREATE') }}
+      </woot-button>
+    </div>
+  </div>
+</template>
+
+<script setup>
+import { reactive, computed, onMounted, ref } from 'vue';
+import { useVuelidate } from '@vuelidate/core';
+import { useI18n } from 'dashboard/composables/useI18n';
+import { useAlert } from 'dashboard/composables';
+import LinearAPI from 'dashboard/api/integrations/linear';
+import validations from './validations';
+import { parseLinearAPIErrorResponse } from 'dashboard/store/utils/api';
+import SearchableDropdown from './SearchableDropdown.vue';
+
+const props = defineProps({
+  accountId: {
+    type: [Number, String],
+    required: true,
+  },
+  conversationId: {
+    type: [Number, String],
+    required: true,
+  },
+  title: {
+    type: String,
+    default: null,
+  },
+});
+
+const emit = defineEmits(['close']);
+const { t } = useI18n();
+
+const teams = ref([]);
+const assignees = ref([]);
+const projects = ref([]);
+const labels = ref([]);
+const statuses = ref([]);
+
+const priorities = [
+  { id: 0, name: 'No priority' },
+  { id: 1, name: 'Urgent' },
+  { id: 2, name: 'High' },
+  { id: 3, name: 'Normal' },
+  { id: 4, name: 'Low' },
+];
+
+const statusDesiredOrder = [
+  'Backlog',
+  'Todo',
+  'In Progress',
+  'Done',
+  'Canceled',
+];
+
+const isCreating = ref(false);
+const inputStyles = { borderRadius: '12px', fontSize: '14px' };
+
+const formState = reactive({
+  title: '',
+  description: '',
+  teamId: '',
+  assigneeId: '',
+  labelId: '',
+  stateId: '',
+  priority: '',
+  projectId: '',
+});
+const v$ = useVuelidate(validations, formState);
+
+const isSubmitDisabled = computed(
+  () => v$.value.title.$invalid || isCreating.value
+);
+const nameError = computed(() =>
+  v$.value.title.$error
+    ? t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.FORM.TITLE.REQUIRED_ERROR')
+    : ''
+);
+const teamError = computed(() =>
+  v$.value.teamId.$error
+    ? t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.FORM.TEAM.REQUIRED_ERROR')
+    : ''
+);
+
+const dropdowns = computed(() => {
+  return [
+    {
+      type: 'teamId',
+      label: 'INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.FORM.TEAM.LABEL',
+      items: teams.value,
+      placeholder: 'INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.FORM.TEAM.SEARCH',
+      error: teamError.value,
+    },
+    {
+      type: 'assigneeId',
+      label: 'INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.FORM.ASSIGNEE.LABEL',
+      items: assignees.value,
+      placeholder:
+        'INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.FORM.ASSIGNEE.SEARCH',
+      error: '',
+    },
+    {
+      type: 'labelId',
+      label: 'INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.FORM.LABEL.LABEL',
+      items: labels.value,
+      placeholder: 'INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.FORM.LABEL.SEARCH',
+      error: '',
+    },
+    {
+      type: 'priority',
+      label: 'INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.FORM.PRIORITY.LABEL',
+      items: priorities,
+      placeholder:
+        'INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.FORM.PRIORITY.SEARCH',
+      error: '',
+    },
+    {
+      type: 'projectId',
+      label: 'INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.FORM.PROJECT.LABEL',
+      items: projects.value,
+      placeholder:
+        'INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.FORM.PROJECT.SEARCH',
+      error: '',
+    },
+    {
+      type: 'stateId',
+      label: 'INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.FORM.STATUS.LABEL',
+      items: statuses.value,
+      placeholder: 'INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.FORM.STATUS.SEARCH',
+      error: '',
+    },
+  ];
+});
+
+const onClose = () => emit('close');
+
+const getTeams = async () => {
+  try {
+    const response = await LinearAPI.getTeams();
+    teams.value = response.data;
+  } catch (error) {
+    const errorMessage = parseLinearAPIErrorResponse(
+      error,
+      t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.LOADING_TEAM_ERROR')
+    );
+    useAlert(errorMessage);
+  }
+};
+
+const getTeamEntities = async () => {
+  try {
+    const response = await LinearAPI.getTeamEntities(formState.teamId);
+    assignees.value = response.data.users;
+    labels.value = response.data.labels;
+    projects.value = response.data.projects;
+    statuses.value = statusDesiredOrder
+      .map(name => response.data.states.find(status => status.name === name))
+      .filter(Boolean);
+  } catch (error) {
+    const errorMessage = parseLinearAPIErrorResponse(
+      error,
+      t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.LOADING_TEAM_ENTITIES_ERROR')
+    );
+    useAlert(errorMessage);
+  }
+};
+
+const onChange = (item, type) => {
+  formState[type] = item.id;
+  if (type === 'teamId') {
+    formState.assigneeId = '';
+    formState.stateId = '';
+    formState.labelId = '';
+    formState.projectId = '';
+    getTeamEntities();
+  }
+};
+
+const createIssue = async () => {
+  v$.value.$touch();
+  if (v$.value.$invalid) return;
+
+  const payload = {
+    team_id: formState.teamId,
+    title: formState.title,
+    description: formState.description || undefined,
+    assignee_id: formState.assigneeId || undefined,
+    project_id: formState.projectId || undefined,
+    state_id: formState.stateId || undefined,
+    priority: formState.priority || undefined,
+    label_ids: formState.labelId ? [formState.labelId] : undefined,
+  };
+
+  try {
+    isCreating.value = true;
+    const response = await LinearAPI.createIssue(payload);
+    const { id: issueId } = response.data;
+    await LinearAPI.link_issue(props.conversationId, issueId, props.title);
+    useAlert(t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.CREATE_SUCCESS'));
+    onClose();
+  } catch (error) {
+    const errorMessage = parseLinearAPIErrorResponse(
+      error,
+      t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.CREATE_ERROR')
+    );
+    useAlert(errorMessage);
+  } finally {
+    isCreating.value = false;
+  }
+};
+
+onMounted(getTeams);
+</script>
diff --git a/app/javascript/dashboard/components/widgets/conversation/linear/CreateOrLinkIssue.vue b/app/javascript/dashboard/components/widgets/conversation/linear/CreateOrLinkIssue.vue
new file mode 100644
index 000000000..589178853
--- /dev/null
+++ b/app/javascript/dashboard/components/widgets/conversation/linear/CreateOrLinkIssue.vue
@@ -0,0 +1,92 @@
+<template>
+  <div class="flex flex-col h-auto overflow-auto">
+    <woot-modal-header
+      :header-title="$t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.TITLE')"
+      :header-content="
+        $t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.DESCRIPTION')
+      "
+    />
+
+    <div class="flex flex-col h-auto overflow-auto">
+      <div class="flex flex-col px-8 pb-4">
+        <woot-tabs
+          class="ltr:[&>ul]:pl-0 rtl:[&>ul]:pr-0"
+          :index="selectedTabIndex"
+          @change="onClickTabChange"
+        >
+          <woot-tabs-item
+            v-for="tab in tabs"
+            :key="tab.key"
+            :name="tab.name"
+            :show-badge="false"
+          />
+        </woot-tabs>
+      </div>
+      <div v-if="selectedTabIndex === 0" class="flex flex-col px-8 pb-4">
+        <create-issue
+          :account-id="accountId"
+          :conversation-id="conversation.id"
+          :title="title"
+          @close="onClose"
+        />
+      </div>
+
+      <div v-else class="flex flex-col px-8 pb-4">
+        <link-issue
+          :conversation-id="conversation.id"
+          :title="title"
+          @close="onClose"
+        />
+      </div>
+    </div>
+  </div>
+</template>
+<script setup>
+import { useI18n } from 'dashboard/composables/useI18n';
+import { computed, ref } from 'vue';
+import LinkIssue from './LinkIssue.vue';
+import CreateIssue from './CreateIssue.vue';
+
+const props = defineProps({
+  accountId: {
+    type: [Number, String],
+    required: true,
+  },
+  conversation: {
+    type: Object,
+    required: true,
+  },
+});
+
+const { t } = useI18n();
+
+const selectedTabIndex = ref(0);
+
+const title = computed(() => {
+  const { meta: { sender: { name = null } = {} } = {} } = props.conversation;
+  return t('INTEGRATION_SETTINGS.LINEAR.LINK.LINK_TITLE', {
+    conversationId: props.conversation.id,
+    name,
+  });
+});
+
+const emits = defineEmits(['close']);
+
+const tabs = ref([
+  {
+    key: 0,
+    name: t('INTEGRATION_SETTINGS.LINEAR.CREATE'),
+  },
+  {
+    key: 1,
+    name: t('INTEGRATION_SETTINGS.LINEAR.LINK.TITLE'),
+  },
+]);
+const onClose = () => {
+  emits('close');
+};
+
+const onClickTabChange = index => {
+  selectedTabIndex.value = index;
+};
+</script>
diff --git a/app/javascript/dashboard/components/widgets/conversation/linear/Issue.vue b/app/javascript/dashboard/components/widgets/conversation/linear/Issue.vue
new file mode 100644
index 000000000..3304f6040
--- /dev/null
+++ b/app/javascript/dashboard/components/widgets/conversation/linear/Issue.vue
@@ -0,0 +1,123 @@
+<script setup>
+import { format } from 'date-fns';
+import UserAvatarWithName from 'dashboard/components/widgets/UserAvatarWithName.vue';
+import IssueHeader from './IssueHeader.vue';
+import { computed } from 'vue';
+
+const priorityMap = {
+  1: 'Urgent',
+  2: 'High',
+  3: 'Medium',
+  4: 'Low',
+};
+
+const props = defineProps({
+  issue: {
+    type: Object,
+    required: true,
+  },
+  linkId: {
+    type: String,
+    required: true,
+  },
+});
+
+const emit = defineEmits(['unlink-issue']);
+
+const formattedDate = computed(() => {
+  const { createdAt } = props.issue;
+  return format(new Date(createdAt), 'hh:mm a, MMM dd');
+});
+
+const assignee = computed(() => {
+  const assigneeDetails = props.issue.assignee;
+
+  if (!assigneeDetails) return null;
+  const { name, avatarUrl } = assigneeDetails;
+
+  return {
+    name,
+    thumbnail: avatarUrl,
+  };
+});
+
+const labels = computed(() => {
+  return props.issue.labels?.nodes || [];
+});
+
+const priorityLabel = computed(() => {
+  return priorityMap[props.issue.priority];
+});
+
+const unlinkIssue = () => {
+  emit('unlink-issue', props.linkId);
+};
+</script>
+
+<template>
+  <div
+    class="absolute flex flex-col items-start bg-white dark:bg-slate-800 z-50 px-4 py-3 border border-solid border-ash-200 w-[384px] rounded-xl gap-4 max-h-96 overflow-auto"
+  >
+    <div class="flex flex-col w-full">
+      <issue-header
+        :identifier="issue.identifier"
+        :link-id="linkId"
+        :issue-url="issue.url"
+        @unlink-issue="unlinkIssue"
+      />
+
+      <span class="mt-2 text-sm font-medium text-ash-900">
+        {{ issue.title }}
+      </span>
+      <span
+        v-if="issue.description"
+        class="mt-1 text-sm text-ash-800 line-clamp-3"
+      >
+        {{ issue.description }}
+      </span>
+    </div>
+    <div class="flex flex-row items-center h-6 gap-2">
+      <user-avatar-with-name v-if="assignee" :user="assignee" class="py-1" />
+      <div v-if="assignee" class="w-px h-3 bg-ash-200" />
+      <div class="flex items-center gap-1 py-1">
+        <fluent-icon
+          icon="status"
+          size="14"
+          :style="{ color: issue.state.color }"
+        />
+        <h6 class="text-xs text-ash-900">
+          {{ issue.state.name }}
+        </h6>
+      </div>
+      <div v-if="priorityLabel" class="w-px h-3 bg-ash-200" />
+      <div v-if="priorityLabel" class="flex items-center gap-1 py-1">
+        <fluent-icon
+          :icon="`priority-${priorityLabel.toLowerCase()}`"
+          size="14"
+          view-box="0 0 12 12"
+        />
+        <h6 class="text-xs text-ash-900">{{ priorityLabel }}</h6>
+      </div>
+    </div>
+    <div v-if="labels.length" class="flex flex-wrap items-center gap-1">
+      <woot-label
+        v-for="label in labels"
+        :key="label.id"
+        :title="label.name"
+        :description="label.description"
+        :color="label.color"
+        variant="smooth"
+        small
+      />
+    </div>
+    <div class="flex items-center">
+      <span class="text-xs text-ash-800">
+        {{
+          $t('INTEGRATION_SETTINGS.LINEAR.ISSUE.CREATED_AT', {
+            createdAt: formattedDate,
+          })
+        }}
+      </span>
+    </div>
+  </div>
+</template>
diff --git a/app/javascript/dashboard/components/widgets/conversation/linear/IssueHeader.vue b/app/javascript/dashboard/components/widgets/conversation/linear/IssueHeader.vue
new file mode 100644
index 000000000..add7b5608
--- /dev/null
+++ b/app/javascript/dashboard/components/widgets/conversation/linear/IssueHeader.vue
@@ -0,0 +1,66 @@
+<template>
+  <div class="flex flex-row justify-between">
+    <div
+      class="flex items-center justify-center gap-1 h-[24px] px-2 py-1 border rounded-lg border-ash-200"
+    >
+      <fluent-icon
+        icon="linear"
+        size="19"
+        class="text-[#5E6AD2]"
+        view-box="0 0 19 19"
+      />
+      <span class="text-xs font-medium text-ash-900">{{ identifier }}</span>
+    </div>
+    <div class="flex items-center gap-0.5">
+      <woot-button
+        variant="clear"
+        color-scheme="secondary"
+        class="h-[24px]"
+        :is-loading="isUnlinking"
+        @click="unlinkIssue"
+      >
+        <fluent-icon
+          v-if="!isUnlinking"
+          icon="unlink"
+          size="12"
+          type="outline"
+          icon-lib="lucide"
+        />
+      </woot-button>
+      <woot-button
+        variant="clear"
+        class="h-[24px]"
+        color-scheme="secondary"
+        @click="openIssue"
+      >
+        <fluent-icon icon="arrow-up-right" size="14" />
+      </woot-button>
+    </div>
+  </div>
+</template>
+
+<script setup>
+import { inject } from 'vue';
+const props = defineProps({
+  identifier: {
+    type: String,
+    required: true,
+  },
+  issueUrl: {
+    type: String,
+    required: true,
+  },
+});
+
+const isUnlinking = inject('isUnlinking');
+
+const emit = defineEmits(['unlink-issue']);
+
+const unlinkIssue = () => {
+  emit('unlink-issue');
+};
+
+const openIssue = () => {
+  window.open(props.issueUrl, '_blank');
+};
+</script>
diff --git a/app/javascript/dashboard/components/widgets/conversation/linear/LinkIssue.vue b/app/javascript/dashboard/components/widgets/conversation/linear/LinkIssue.vue
new file mode 100644
index 000000000..458871c38
--- /dev/null
+++ b/app/javascript/dashboard/components/widgets/conversation/linear/LinkIssue.vue
@@ -0,0 +1,143 @@
+<template>
+  <div
+    class="flex flex-col justify-between"
+    :class="shouldShowDropdown ? 'h-[256px]' : 'gap-2'"
+  >
+    <filter-button
+      right-icon="chevron-down"
+      :button-text="linkIssueTitle"
+      class="justify-between w-full h-[2.5rem] py-1.5 px-3 rounded-xl border border-slate-50 bg-slate-25 dark:border-slate-600 dark:bg-slate-900 hover:bg-slate-50 dark:hover:bg-slate-900/50"
+      @click="toggleDropdown"
+    >
+      <template v-if="shouldShowDropdown" #dropdown>
+        <filter-list-dropdown
+          v-if="issues"
+          v-on-clickaway="toggleDropdown"
+          :show-clear-filter="false"
+          :list-items="issues"
+          :active-filter-id="selectedOption.id"
+          :is-loading="isFetching"
+          :input-placeholder="$t('INTEGRATION_SETTINGS.LINEAR.LINK.SEARCH')"
+          :loading-placeholder="$t('INTEGRATION_SETTINGS.LINEAR.LINK.LOADING')"
+          enable-search
+          class="left-0 flex flex-col w-full overflow-y-auto h-fit !max-h-[160px] md:left-auto md:right-0 top-10"
+          @on-search="onSearch"
+          @click="onSelectIssue"
+        />
+      </template>
+    </filter-button>
+    <div class="flex items-center justify-end w-full gap-2 mt-2">
+      <woot-button
+        class="px-4 rounded-xl button clear outline-woot-200/50 outline"
+        @click.prevent="onClose"
+      >
+        {{ $t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.CANCEL') }}
+      </woot-button>
+      <woot-button
+        :is-disabled="isSubmitDisabled"
+        class="px-4 rounded-xl"
+        :is-loading="isLinking"
+        @click.prevent="linkIssue"
+      >
+        {{ $t('INTEGRATION_SETTINGS.LINEAR.LINK.TITLE') }}
+      </woot-button>
+    </div>
+  </div>
+</template>
+
+<script setup>
+import { ref, computed } from 'vue';
+import { useI18n } from 'dashboard/composables/useI18n';
+import { useAlert } from 'dashboard/composables';
+import LinearAPI from 'dashboard/api/integrations/linear';
+import FilterButton from 'dashboard/components/ui/Dropdown/DropdownButton.vue';
+import FilterListDropdown from 'dashboard/components/ui/Dropdown/DropdownList.vue';
+import { parseLinearAPIErrorResponse } from 'dashboard/store/utils/api';
+
+const props = defineProps({
+  conversationId: {
+    type: [Number, String],
+    required: true,
+  },
+  title: {
+    type: String,
+    default: null,
+  },
+});
+
+const emits = defineEmits(['close']);
+
+const { t } = useI18n();
+const issues = ref([]);
+const shouldShowDropdown = ref(false);
+const selectedOption = ref({ id: null, name: '' });
+const isFetching = ref(false);
+const isLinking = ref(false);
+const searchQuery = ref('');
+
+const toggleDropdown = () => {
+  issues.value = [];
+  shouldShowDropdown.value = !shouldShowDropdown.value;
+};
+
+const linkIssueTitle = computed(() => {
+  return selectedOption.value.id
+    ? selectedOption.value.name
+    : t('INTEGRATION_SETTINGS.LINEAR.LINK.SELECT');
+});
+
+const isSubmitDisabled = computed(() => {
+  return !selectedOption.value.id || isLinking.value;
+});
+
+const onSelectIssue = item => {
+  selectedOption.value = item;
+  toggleDropdown();
+};
+
+const onClose = () => {
+  emits('close');
+};
+
+const onSearch = async value => {
+  issues.value = [];
+  if (!value) return;
+  searchQuery.value = value;
+  try {
+    isFetching.value = true;
+    const response = await LinearAPI.searchIssues(value);
+    issues.value = response.data.map(issue => ({
+      id: issue.id,
+      name: `${issue.identifier} ${issue.title}`,
+    }));
+  } catch (error) {
+    const errorMessage = parseLinearAPIErrorResponse(
+      error,
+      t('INTEGRATION_SETTINGS.LINEAR.LINK.ERROR')
+    );
+    useAlert(errorMessage);
+  } finally {
+    isFetching.value = false;
+  }
+};
+
+const linkIssue = async () => {
+  const { id: issueId } = selectedOption.value;
+  try {
+    isLinking.value = true;
+    await LinearAPI.link_issue(props.conversationId, issueId, props.title);
+    useAlert(t('INTEGRATION_SETTINGS.LINEAR.LINK.LINK_SUCCESS'));
+    searchQuery.value = '';
+    issues.value = [];
+    onClose();
+  } catch (error) {
+    const errorMessage = parseLinearAPIErrorResponse(
+      error,
+      t('INTEGRATION_SETTINGS.LINEAR.LINK.LINK_ERROR')
+    );
+    useAlert(errorMessage);
+  } finally {
+    isLinking.value = false;
+  }
+};
+</script>
diff --git a/app/javascript/dashboard/components/widgets/conversation/linear/SearchableDropdown.vue b/app/javascript/dashboard/components/widgets/conversation/linear/SearchableDropdown.vue
new file mode 100644
index 000000000..70167147b
--- /dev/null
+++ b/app/javascript/dashboard/components/widgets/conversation/linear/SearchableDropdown.vue
@@ -0,0 +1,73 @@
+<template>
+  <div
+    class="flex w-full"
+    :class="type === 'stateId' && shouldShowDropdown ? 'h-[150px]' : 'gap-2'"
+  >
+    <label class="w-full" :class="{ error: hasError }">
+      {{ label }}
+      <filter-button
+        right-icon="chevron-down"
+        :button-text="selectedItemName"
+        class="justify-between w-full h-[2.5rem] py-1.5 px-3 rounded-xl border border-slate-50 bg-slate-25 dark:border-slate-600 dark:bg-slate-900 hover:bg-slate-50 dark:hover:bg-slate-900/50"
+        @click="toggleDropdown"
+      >
+        <template v-if="shouldShowDropdown" #dropdown>
+          <filter-list-dropdown
+            v-on-clickaway="toggleDropdown"
+            :show-clear-filter="false"
+            :list-items="items"
+            :active-filter-id="selectedItemId"
+            :input-placeholder="placeholder"
+            enable-search
+            class="left-0 flex flex-col w-full overflow-y-auto h-fit !max-h-[160px] md:left-auto md:right-0 top-10"
+            @click="onSelect"
+          />
+        </template>
+      </filter-button>
+      <span v-if="hasError" class="mt-1 message">{{ error }}</span>
+    </label>
+  </div>
+</template>
+
+<script setup>
+import { ref, computed, defineComponent } from 'vue';
+import FilterButton from 'dashboard/components/ui/Dropdown/DropdownButton.vue';
+import FilterListDropdown from 'dashboard/components/ui/Dropdown/DropdownList.vue';
+
+defineComponent({
+  name: 'SearchableDropdown',
+});
+
+const props = defineProps({
+  type: { type: String, required: true },
+  label: { type: String, default: null },
+  items: { type: Array, required: true },
+  value: { type: [Number, String], default: null },
+  placeholder: { type: String, default: null },
+  error: { type: String, default: null },
+});
+
+const emit = defineEmits(['change']);
+const shouldShowDropdown = ref(false);
+
+const toggleDropdown = () => {
+  shouldShowDropdown.value = !shouldShowDropdown.value;
+};
+const onSelect = item => {
+  emit('change', item, props.type);
+  toggleDropdown();
+};
+
+const hasError = computed(() => !!props.error);
+
+const selectedItem = computed(() => {
+  if (!props.value) return null;
+  return props.items.find(i => i.id === props.value);
+});
+
+const selectedItemName = computed(
+  () => selectedItem.value?.name || props.placeholder
+);
+
+const selectedItemId = computed(() => selectedItem.value?.id || null);
+</script>
diff --git a/app/javascript/dashboard/components/widgets/conversation/linear/index.vue b/app/javascript/dashboard/components/widgets/conversation/linear/index.vue
new file mode 100644
index 000000000..c7861b039
--- /dev/null
+++ b/app/javascript/dashboard/components/widgets/conversation/linear/index.vue
@@ -0,0 +1,141 @@
+<template>
+  <div class="relative" :class="{ group: linkedIssue }">
+    <woot-button
+      v-on-clickaway="closeIssue"
+      v-tooltip="tooltipText"
+      variant="clear"
+      color-scheme="secondary"
+      @click="openIssue"
+    >
+      <fluent-icon
+        icon="linear"
+        size="19"
+        class="text-[#5E6AD2]"
+        view-box="0 0 19 19"
+      />
+      <span v-if="linkedIssue" class="text-xs font-medium text-ash-800">
+        {{ linkedIssue.issue.identifier }}
+      </span>
+    </woot-button>
+    <issue
+      v-if="linkedIssue"
+      :issue="linkedIssue.issue"
+      :link-id="linkedIssue.id"
+      class="absolute right-0 top-[40px] invisible group-hover:visible"
+      @unlink-issue="unlinkIssue"
+    />
+    <woot-modal
+      :show.sync="shouldShowPopup"
+      :on-close="closePopup"
+      :close-on-backdrop-click="false"
+      class="!items-start [&>div]:!top-12 [&>div]:sticky"
+    >
+      <create-or-link-issue
+        :conversation="conversation"
+        :account-id="currentAccountId"
+        @close="closePopup"
+      />
+    </woot-modal>
+  </div>
+</template>
+
+<script setup>
+import { computed, ref, onMounted, watch, defineComponent, provide } from 'vue';
+import { useAlert } from 'dashboard/composables';
+import { useStoreGetters } from 'dashboard/composables/store';
+import { useI18n } from 'dashboard/composables/useI18n';
+import LinearAPI from 'dashboard/api/integrations/linear';
+import CreateOrLinkIssue from './CreateOrLinkIssue.vue';
+import Issue from './Issue.vue';
+import { parseLinearAPIErrorResponse } from 'dashboard/store/utils/api';
+
+defineComponent({
+  name: 'Linear',
+});
+
+const props = defineProps({
+  conversationId: {
+    type: [Number, String],
+    required: true,
+  },
+});
+
+const getters = useStoreGetters();
+const { t } = useI18n();
+
+const linkedIssue = ref(null);
+const shouldShow = ref(false);
+const shouldShowPopup = ref(false);
+const isUnlinking = ref(false);
+
+provide('isUnlinking', isUnlinking);
+
+const currentAccountId = getters.getCurrentAccountId;
+
+const conversation = computed(() =>
+  getters.getConversationById.value(props.conversationId)
+);
+
+const tooltipText = computed(() => {
+  return linkedIssue.value === null
+    ? t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK_BUTTON')
+    : null;
+});
+
+const loadLinkedIssue = async () => {
+  linkedIssue.value = null;
+  try {
+    const response = await LinearAPI.getLinkedIssue(props.conversationId);
+    const issues = response.data;
+    linkedIssue.value = issues && issues.length ? issues[0] : null;
+  } catch (error) {
+    const errorMessage = parseLinearAPIErrorResponse(
+      error,
+      t('INTEGRATION_SETTINGS.LINEAR.LOADING_ERROR')
+    );
+    useAlert(errorMessage);
+  }
+};
+
+const unlinkIssue = async linkId => {
+  try {
+    isUnlinking.value = true;
+    await LinearAPI.unlinkIssue(linkId);
+    linkedIssue.value = null;
+    useAlert(t('INTEGRATION_SETTINGS.LINEAR.UNLINK.SUCCESS'));
+  } catch (error) {
+    const errorMessage = parseLinearAPIErrorResponse(
+      error,
+      t('INTEGRATION_SETTINGS.LINEAR.UNLINK.ERROR')
+    );
+    useAlert(errorMessage);
+  } finally {
+    isUnlinking.value = false;
+  }
+};
+
+const openIssue = () => {
+  if (!linkedIssue.value) shouldShowPopup.value = true;
+  shouldShow.value = true;
+};
+
+const closePopup = () => {
+  shouldShowPopup.value = false;
+  loadLinkedIssue();
+};
+
+const closeIssue = () => {
+  shouldShow.value = false;
+};
+
+watch(
+  () => props.conversationId,
+  () => {
+    loadLinkedIssue();
+  }
+);
+
+onMounted(() => {
+  loadLinkedIssue();
+});
+</script>
diff --git a/app/javascript/dashboard/components/widgets/conversation/linear/validations.js b/app/javascript/dashboard/components/widgets/conversation/linear/validations.js
new file mode 100644
index 000000000..d30b790a7
--- /dev/null
+++ b/app/javascript/dashboard/components/widgets/conversation/linear/validations.js
@@ -0,0 +1,10 @@
+import { required } from '@vuelidate/validators';
+
+export default {
+  title: {
+    required,
+  },
+  teamId: {
+    required,
+  },
+};
diff --git a/app/javascript/dashboard/components/widgets/conversation/specs/MoreActions.spec.js b/app/javascript/dashboard/components/widgets/conversation/specs/MoreActions.spec.js
index df3c85f1f..d518be209 100644
--- a/app/javascript/dashboard/components/widgets/conversation/specs/MoreActions.spec.js
+++ b/app/javascript/dashboard/components/widgets/conversation/specs/MoreActions.spec.js
@@ -2,12 +2,21 @@ import { createLocalVue, mount } from '@vue/test-utils';
 import Vuex from 'vuex';
 import VueI18n from 'vue-i18n';
 import VTooltip from 'v-tooltip';
-
 import Button from 'dashboard/components/buttons/Button';
 import i18n from 'dashboard/i18n';
 import FluentIcon from 'shared/components/FluentIcon/DashboardIcon';
 import MoreActions from '../MoreActions';
 
+jest.mock('shared/helpers/mitt', () => ({
+  emitter: {
+    emit: jest.fn(),
+    on: jest.fn(),
+    off: jest.fn(),
+  },
+}));
+
+import { emitter } from 'shared/helpers/mitt';
+
 const localVue = createLocalVue();
 localVue.use(Vuex);
 localVue.use(VueI18n);
@@ -16,6 +25,12 @@ localVue.use(VTooltip);
 localVue.component('fluent-icon', FluentIcon);
 localVue.component('woot-button', Button);
 
+localVue.prototype.$emitter = {
+  emit: jest.fn(),
+  on: jest.fn(),
+  off: jest.fn(),
+};
+
 const i18nConfig = new VueI18n({ locale: 'en', messages: i18n });
 
 describe('MoveActions', () => {
@@ -29,12 +44,6 @@ describe('MoveActions', () => {
   let moreActions = null;
 
   beforeEach(() => {
-    window.bus = {
-      $emit: jest.fn(),
-      $on: jest.fn(),
-      $off: jest.fn(),
-    };
-
     state = {
       authenticated: true,
       currentChat,
@@ -76,7 +85,7 @@ describe('MoveActions', () => {
     it('shows alert', async () => {
       await moreActions.find('button:first-child').trigger('click');
 
-      expect(window.bus.$emit).toBeCalledWith(
+      expect(emitter.emit).toBeCalledWith(
         'newToastMessage',
         'This contact is blocked successfully. You will not be notified of any future conversations.',
         undefined
@@ -102,7 +111,7 @@ describe('MoveActions', () => {
     it('shows alert', async () => {
       await moreActions.find('button:first-child').trigger('click');
 
-      expect(window.bus.$emit).toBeCalledWith(
+      expect(emitter.emit).toBeCalledWith(
         'newToastMessage',
         'This contact is unblocked successfully.',
         undefined
diff --git a/app/javascript/dashboard/composables/emitter.js b/app/javascript/dashboard/composables/emitter.js
new file mode 100644
index 000000000..c547099ab
--- /dev/null
+++ b/app/javascript/dashboard/composables/emitter.js
@@ -0,0 +1,20 @@
+import { emitter } from 'shared/helpers/mitt';
+import { onMounted, onBeforeUnmount } from 'vue';
+
+// this will automatically add event listeners to the emitter
+// and remove them when the component is destroyed
+const useEmitter = (eventName, callback) => {
+  const cleanup = () => {
+    emitter.off(eventName, callback);
+  };
+
+  onMounted(() => {
+    emitter.on(eventName, callback);
+  });
+
+  onBeforeUnmount(cleanup);
+
+  return cleanup;
+};
+
+export { useEmitter };
diff --git a/app/javascript/dashboard/composables/index.js b/app/javascript/dashboard/composables/index.js
index 4e600e7c3..49479499b 100644
--- a/app/javascript/dashboard/composables/index.js
+++ b/app/javascript/dashboard/composables/index.js
@@ -1,4 +1,5 @@
 import { getCurrentInstance } from 'vue';
+import { emitter } from 'shared/helpers/mitt';
 
 export const useTrack = () => {
   const vm = getCurrentInstance();
@@ -8,5 +9,5 @@ export const useTrack = () => {
 };
 
 export function useAlert(message, action) {
-  bus.$emit('newToastMessage', message, action);
+  emitter.emit('newToastMessage', message, action);
 }
diff --git a/app/javascript/dashboard/composables/spec/emitter.spec.js b/app/javascript/dashboard/composables/spec/emitter.spec.js
new file mode 100644
index 000000000..c732b7c58
--- /dev/null
+++ b/app/javascript/dashboard/composables/spec/emitter.spec.js
@@ -0,0 +1,51 @@
+import { shallowMount } from '@vue/test-utils';
+import { emitter } from 'shared/helpers/mitt';
+import { useEmitter } from '../emitter';
+
+jest.mock('shared/helpers/mitt', () => ({
+  emitter: {
+    on: jest.fn(),
+    off: jest.fn(),
+  },
+}));
+
+describe('useEmitter', () => {
+  let wrapper;
+  const eventName = 'my-event';
+  const callback = jest.fn();
+
+  beforeEach(() => {
+    wrapper = shallowMount({
+      template: `
+        <div>
+          Hello world
+        </div>
+      `,
+      setup() {
+        return {
+          cleanup: useEmitter(eventName, callback),
+        };
+      },
+    });
+  });
+
+  afterEach(() => {
+    jest.resetAllMocks();
+  });
+
+  it('should add an event listener on mount', () => {
+    expect(emitter.on).toHaveBeenCalledWith(eventName, callback);
+  });
+
+  it('should remove the event listener when the component is unmounted', () => {
+    wrapper.destroy();
+    expect(emitter.off).toHaveBeenCalledWith(eventName, callback);
+  });
+
+  it('should return the cleanup function', () => {
+    const cleanup = wrapper.vm.cleanup;
+    expect(typeof cleanup).toBe('function');
+    cleanup();
+    expect(emitter.off).toHaveBeenCalledWith(eventName, callback);
+  });
+});
diff --git a/app/javascript/dashboard/featureFlags.js b/app/javascript/dashboard/featureFlags.js
index a0453b7d3..11d6c43de 100644
--- a/app/javascript/dashboard/featureFlags.js
+++ b/app/javascript/dashboard/featureFlags.js
@@ -30,4 +30,5 @@ export const FEATURE_FLAGS = {
   EMAIL_CONTINUITY_ON_API_CHANNEL: 'email_continuity_on_api_channel',
   INBOUND_EMAILS: 'inbound_emails',
   IP_LOOKUP: 'ip_lookup',
+  LINEAR: 'linear_integration',
 };
diff --git a/app/javascript/dashboard/helper/ReconnectService.js b/app/javascript/dashboard/helper/ReconnectService.js
new file mode 100644
index 000000000..d2058073c
--- /dev/null
+++ b/app/javascript/dashboard/helper/ReconnectService.js
@@ -0,0 +1,140 @@
+import { emitter } from 'shared/helpers/mitt';
+import { BUS_EVENTS } from 'shared/constants/busEvents';
+import { differenceInSeconds } from 'date-fns';
+import {
+  isAConversationRoute,
+  isAInboxViewRoute,
+  isNotificationRoute,
+} from 'dashboard/helper/routeHelpers';
+
+const MAX_DISCONNECT_SECONDS = 10800;
+
+class ReconnectService {
+  constructor(store, router) {
+    this.store = store;
+    this.router = router;
+    this.disconnectTime = null;
+
+    this.setupEventListeners();
+  }
+
+  disconnect = () => this.removeEventListeners();
+
+  setupEventListeners = () => {
+    window.addEventListener('online', this.handleOnlineEvent);
+    emitter.on(BUS_EVENTS.WEBSOCKET_RECONNECT, this.onReconnect);
+    emitter.on(BUS_EVENTS.WEBSOCKET_DISCONNECT, this.onDisconnect);
+  };
+
+  removeEventListeners = () => {
+    window.removeEventListener('online', this.handleOnlineEvent);
+    emitter.off(BUS_EVENTS.WEBSOCKET_RECONNECT, this.onReconnect);
+    emitter.off(BUS_EVENTS.WEBSOCKET_DISCONNECT, this.onDisconnect);
+  };
+
+  getSecondsSinceDisconnect = () =>
+    this.disconnectTime
+      ? Math.max(differenceInSeconds(new Date(), this.disconnectTime), 0)
+      : 0;
+
+  // Force reload if the user is disconnected for more than 3 hours
+  handleOnlineEvent = () => {
+    if (this.getSecondsSinceDisconnect() >= MAX_DISCONNECT_SECONDS) {
+      window.location.reload();
+    }
+  };
+
+  fetchConversations = async () => {
+    await this.store.dispatch('updateChatListFilters', {
+      page: null,
+      updatedWithin: this.getSecondsSinceDisconnect(),
+    });
+    await this.store.dispatch('fetchAllConversations');
+    // Reset the updatedWithin in the store chat list filter after fetching conversations when the user is reconnected
+    await this.store.dispatch('updateChatListFilters', {
+      updatedWithin: null,
+    });
+  };
+
+  fetchFilteredOrSavedConversations = async queryData => {
+    await this.store.dispatch('fetchFilteredConversations', {
+      queryData,
+      page: 1,
+    });
+  };
+
+  fetchConversationsOnReconnect = async () => {
+    const {
+      getAppliedConversationFiltersQuery,
+      'customViews/getActiveConversationFolder': activeFolder,
+    } = this.store.getters;
+    const query = getAppliedConversationFiltersQuery?.payload?.length
+      ? getAppliedConversationFiltersQuery
+      : activeFolder?.query;
+    if (query) {
+      await this.fetchFilteredOrSavedConversations(query);
+    } else {
+      await this.fetchConversations();
+    }
+  };
+
+  fetchConversationMessagesOnReconnect = async () => {
+    const { conversation_id: conversationId } = this.router.currentRoute.params;
+    if (conversationId) {
+      await this.store.dispatch('syncActiveConversationMessages', {
+        conversationId: Number(conversationId),
+      });
+    }
+  };
+
+  fetchNotificationsOnReconnect = async filter => {
+    await this.store.dispatch('notifications/index', { ...filter, page: 1 });
+  };
+
+  revalidateCaches = async () => {
+    const { label, inbox, team } = await this.store.dispatch(
+      'accounts/getCacheKeys'
+    );
+    await Promise.all([
+      this.store.dispatch('labels/revalidate', { newKey: label }),
+      this.store.dispatch('inboxes/revalidate', { newKey: inbox }),
+      this.store.dispatch('teams/revalidate', { newKey: team }),
+    ]);
+  };
+
+  handleRouteSpecificFetch = async () => {
+    const currentRoute = this.router.currentRoute.name;
+    if (isAConversationRoute(currentRoute, true)) {
+      await this.fetchConversationsOnReconnect();
+      await this.fetchConversationMessagesOnReconnect();
+    } else if (isAInboxViewRoute(currentRoute, true)) {
+      await this.fetchNotificationsOnReconnect(
+        this.store.getters['notifications/getNotificationFilters']
+      );
+    } else if (isNotificationRoute(currentRoute)) {
+      await this.fetchNotificationsOnReconnect();
+    }
+  };
+
+  setConversationLastMessageId = async () => {
+    const { conversation_id: conversationId } = this.router.currentRoute.params;
+    if (conversationId) {
+      await this.store.dispatch('setConversationLastMessageId', {
+        conversationId: Number(conversationId),
+      });
+    }
+  };
+
+  onDisconnect = () => {
+    this.disconnectTime = new Date();
+    this.setConversationLastMessageId();
+  };
+
+  onReconnect = async () => {
+    await this.handleRouteSpecificFetch();
+    await this.revalidateCaches();
+    emitter.emit(BUS_EVENTS.WEBSOCKET_RECONNECT_COMPLETED);
+  };
+}
+
+export default ReconnectService;
diff --git a/app/javascript/dashboard/helper/actionCable.js b/app/javascript/dashboard/helper/actionCable.js
index 5f4570474..729f298b7 100644
--- a/app/javascript/dashboard/helper/actionCable.js
+++ b/app/javascript/dashboard/helper/actionCable.js
@@ -1,6 +1,8 @@
 import AuthAPI from '../api/auth';
 import BaseActionCableConnector from '../../shared/helpers/BaseActionCableConnector';
 import DashboardAudioNotificationHelper from './AudioAlerts/DashboardAudioNotificationHelper';
+import { BUS_EVENTS } from 'shared/constants/busEvents';
+import { emitter } from 'shared/helpers/mitt';
 
 class ActionCableConnector extends BaseActionCableConnector {
   constructor(app, pubsubToken) {
@@ -32,34 +34,14 @@ class ActionCableConnector extends BaseActionCableConnector {
     };
   }
 
+  // eslint-disable-next-line class-methods-use-this
   onReconnect = () => {
-    this.syncActiveConversationMessages();
+    emitter.emit(BUS_EVENTS.WEBSOCKET_RECONNECT);
   };
 
+  // eslint-disable-next-line class-methods-use-this
   onDisconnected = () => {
-    this.setActiveConversationLastMessageId();
-  };
-
-  setActiveConversationLastMessageId = () => {
-    const {
-      params: { conversation_id },
-    } = this.app.$route;
-    if (conversation_id) {
-      this.app.$store.dispatch('setConversationLastMessageId', {
-        conversationId: Number(conversation_id),
-      });
-    }
-  };
-
-  syncActiveConversationMessages = () => {
-    const {
-      params: { conversation_id },
-    } = this.app.$route;
-    if (conversation_id) {
-      this.app.$store.dispatch('syncActiveConversationMessages', {
-        conversationId: Number(conversation_id),
-      });
-    }
+    emitter.emit(BUS_EVENTS.WEBSOCKET_DISCONNECT);
   };
 
   isAValidEvent = data => {
@@ -177,8 +159,8 @@ class ActionCableConnector extends BaseActionCableConnector {
 
   // eslint-disable-next-line class-methods-use-this
   fetchConversationStats = () => {
-    bus.$emit('fetch_conversation_stats');
-    bus.$emit('fetch_overview_reports');
+    emitter.emit('fetch_conversation_stats');
+    emitter.emit('fetch_overview_reports');
   };
 
   onContactDelete = data => {
@@ -207,7 +189,7 @@ class ActionCableConnector extends BaseActionCableConnector {
 
   // eslint-disable-next-line class-methods-use-this
   onFirstReplyCreated = () => {
-    bus.$emit('fetch_overview_reports');
+    emitter.emit('fetch_overview_reports');
   };
 
   onCacheInvalidate = data => {
diff --git a/app/javascript/dashboard/helper/automationHelper.js b/app/javascript/dashboard/helper/automationHelper.js
index 665e8faf6..33e920edc 100644
--- a/app/javascript/dashboard/helper/automationHelper.js
+++ b/app/javascript/dashboard/helper/automationHelper.js
@@ -121,7 +121,7 @@ export const generateConditionOptions = (options, key = 'id') => {
 };
 
 // Add the "None" option to the agent list
-export const agentList = agents => [
+export const addNoneToList = agents => [
   {
     id: 'nil',
     name: 'None',
@@ -137,8 +137,8 @@ export const getActionOptions = ({
   type,
 }) => {
   const actionsMap = {
-    assign_agent: agentList(agents),
-    assign_team: teams,
+    assign_agent: addNoneToList(agents),
+    assign_team: addNoneToList(teams),
     send_email_to_team: teams,
     add_label: generateConditionOptions(labels, 'title'),
     remove_label: generateConditionOptions(labels, 'title'),
diff --git a/app/javascript/dashboard/helper/inbox.js b/app/javascript/dashboard/helper/inbox.js
index 1174fd45a..71c615c4b 100644
--- a/app/javascript/dashboard/helper/inbox.js
+++ b/app/javascript/dashboard/helper/inbox.js
@@ -87,7 +87,8 @@ export const getInboxClassByType = (type, phoneNumber) => {
 };
 
 export const getInboxWarningIconClass = (type, reauthorizationRequired) => {
-  if (type === INBOX_TYPES.FB && reauthorizationRequired) {
+  const allowedInboxTypes = [INBOX_TYPES.FB, INBOX_TYPES.EMAIL];
+  if (allowedInboxTypes.includes(type) && reauthorizationRequired) {
     return 'warning';
   }
   return '';
diff --git a/app/javascript/dashboard/helper/permissionsHelper.js b/app/javascript/dashboard/helper/permissionsHelper.js
new file mode 100644
index 000000000..135238371
--- /dev/null
+++ b/app/javascript/dashboard/helper/permissionsHelper.js
@@ -0,0 +1,34 @@
+export const hasPermissions = (
+  requiredPermissions = [],
+  availablePermissions = []
+) => {
+  return requiredPermissions.some(permission =>
+    availablePermissions.includes(permission)
+  );
+};
+
+const isPermissionsPresentInRoute = route =>
+  route.meta && route.meta.permissions;
+
+export const buildPermissionsFromRouter = (routes = []) =>
+  routes.reduce((acc, route) => {
+    if (route.name) {
+      if (!isPermissionsPresentInRoute(route)) {
+        // eslint-disable-next-line
+        console.error(route);
+        throw new Error(
+          "The route doesn't have the required permissions defined"
+        );
+      }
+      acc[route.name] = route.meta.permissions;
+    }
+
+    if (route.children) {
+      acc = {
+        ...acc,
+        ...buildPermissionsFromRouter(route.children),
+      };
+    }
+
+    return acc;
+  }, {});
diff --git a/app/javascript/dashboard/helper/pushHelper.js b/app/javascript/dashboard/helper/pushHelper.js
index e62d51ca2..2c1300292 100644
--- a/app/javascript/dashboard/helper/pushHelper.js
+++ b/app/javascript/dashboard/helper/pushHelper.js
@@ -1,6 +1,7 @@
 /* eslint-disable no-console */
 import NotificationSubscriptions from '../api/notificationSubscription';
 import auth from '../api/auth';
+import { emitter } from 'shared/helpers/mitt';
 
 export const verifyServiceWorkerExistence = (callback = () => {}) => {
   if (!('serviceWorker' in navigator)) {
@@ -68,7 +69,7 @@ export const registerSubscription = (onSuccess = () => {}) => {
       onSuccess();
     })
     .catch(() => {
-      window.bus.$emit(
+      emitter.emit(
         'newToastMessage',
         'This browser does not support desktop notification'
       );
@@ -77,7 +78,7 @@ export const registerSubscription = (onSuccess = () => {}) => {
 
 export const requestPushPermissions = ({ onSuccess }) => {
   if (!('Notification' in window)) {
-    window.bus.$emit(
+    emitter.emit(
       'newToastMessage',
       'This browser does not support desktop notification'
     );
diff --git a/app/javascript/dashboard/helper/routeHelpers.js b/app/javascript/dashboard/helper/routeHelpers.js
index 86c286368..6c4036dd1 100644
--- a/app/javascript/dashboard/helper/routeHelpers.js
+++ b/app/javascript/dashboard/helper/routeHelpers.js
@@ -1,19 +1,16 @@
+import { hasPermissions } from './permissionsHelper';
+
 // eslint-disable-next-line default-param-last
 export const getCurrentAccount = ({ accounts } = {}, accountId) => {
   return accounts.find(account => account.id === accountId);
 };
 
-// eslint-disable-next-line default-param-last
-export const getUserRole = ({ accounts } = {}, accountId) => {
-  const currentAccount = getCurrentAccount({ accounts }, accountId) || {};
-  return currentAccount.role || null;
+export const routeIsAccessibleFor = (route, userPermissions = []) => {
+  const { meta: { permissions: routePermissions = [] } = {} } = route;
+  return hasPermissions(routePermissions, userPermissions);
 };
 
-export const routeIsAccessibleFor = (route, role, roleWiseRoutes) => {
-  return roleWiseRoutes[role].includes(route);
-};
-
-const validateActiveAccountRoutes = (to, user, roleWiseRoutes) => {
+const validateActiveAccountRoutes = (to, user) => {
   // If the current account is active, then check for the route permissions
   const accountDashboardURL = `accounts/${to.params.accountId}/dashboard`;
 
@@ -22,15 +19,13 @@ const validateActiveAccountRoutes = (to, user, roleWiseRoutes) => {
     return accountDashboardURL;
   }
 
-  const userRole = getUserRole(user, Number(to.params.accountId));
-  const isAccessible = routeIsAccessibleFor(to.name, userRole, roleWiseRoutes);
+  const isAccessible = routeIsAccessibleFor(to, user.permissions);
   // If the route is not accessible for the user, return to dashboard screen
   return isAccessible ? null : accountDashboardURL;
 };
 
-export const validateLoggedInRoutes = (to, user, roleWiseRoutes) => {
+export const validateLoggedInRoutes = (to, user) => {
   const currentAccount = getCurrentAccount(user, Number(to.params.accountId));
-
   // If current account is missing, either user does not have
   // access to the account or the account is deleted, return to login screen
   if (!currentAccount) {
@@ -40,7 +35,7 @@ export const validateLoggedInRoutes = (to, user, roleWiseRoutes) => {
   const isCurrentAccountActive = currentAccount.status === 'active';
 
   if (isCurrentAccountActive) {
-    return validateActiveAccountRoutes(to, user, roleWiseRoutes);
+    return validateActiveAccountRoutes(to, user);
   }
 
   // If the current account is not active, then redirect the user to the suspended screen
@@ -109,5 +104,14 @@ export const getConversationDashboardRoute = routeName => {
   }
 };
 
-export const isAInboxViewRoute = routeName =>
-  ['inbox_view_conversation'].includes(routeName);
+export const isAInboxViewRoute = (routeName, includeBase = false) => {
+  const baseRoutes = ['inbox_view'];
+  const extendedRoutes = ['inbox_view_conversation'];
+  const routeNames = includeBase
+    ? [...baseRoutes, ...extendedRoutes]
+    : extendedRoutes;
+  return routeNames.includes(routeName);
+};
+
+export const isNotificationRoute = routeName =>
+  routeName === 'notifications_index';
diff --git a/app/javascript/dashboard/helper/scriptHelpers.js b/app/javascript/dashboard/helper/scriptHelpers.js
index ef1917c13..292751a94 100644
--- a/app/javascript/dashboard/helper/scriptHelpers.js
+++ b/app/javascript/dashboard/helper/scriptHelpers.js
@@ -1,5 +1,6 @@
 import AnalyticsHelper from './AnalyticsHelper';
 import DashboardAudioNotificationHelper from './AudioAlerts/DashboardAudioNotificationHelper';
+import { emitter } from 'shared/helpers/mitt';
 
 export const CHATWOOT_SET_USER = 'CHATWOOT_SET_USER';
 export const CHATWOOT_RESET = 'CHATWOOT_RESET';
@@ -8,7 +9,7 @@ export const ANALYTICS_IDENTITY = 'ANALYTICS_IDENTITY';
 export const ANALYTICS_RESET = 'ANALYTICS_RESET';
 
 export const initializeAnalyticsEvents = () => {
-  window.bus.$on(ANALYTICS_IDENTITY, ({ user }) => {
+  emitter.on(ANALYTICS_IDENTITY, ({ user }) => {
     AnalyticsHelper.identify(user);
   });
 };
@@ -34,12 +35,12 @@ const initializeAudioAlerts = user => {
 };
 
 export const initializeChatwootEvents = () => {
-  window.bus.$on(CHATWOOT_RESET, () => {
+  emitter.on(CHATWOOT_RESET, () => {
     if (window.$chatwoot) {
       window.$chatwoot.reset();
     }
   });
-  window.bus.$on(CHATWOOT_SET_USER, ({ user }) => {
+  emitter.on(CHATWOOT_SET_USER, ({ user }) => {
     if (window.$chatwoot) {
       window.$chatwoot.setUser(user.email, {
         avatar_url: user.avatar_url,
diff --git a/app/javascript/dashboard/helper/specs/ReconnectService.spec.js b/app/javascript/dashboard/helper/specs/ReconnectService.spec.js
new file mode 100644
index 000000000..1d0878d4d
--- /dev/null
+++ b/app/javascript/dashboard/helper/specs/ReconnectService.spec.js
@@ -0,0 +1,342 @@
+import { emitter } from 'shared/helpers/mitt';
+import { BUS_EVENTS } from 'shared/constants/busEvents';
+import { differenceInSeconds } from 'date-fns';
+import {
+  isAConversationRoute,
+  isAInboxViewRoute,
+  isNotificationRoute,
+} from 'dashboard/helper/routeHelpers';
+import ReconnectService from 'dashboard/helper/ReconnectService';
+
+jest.mock('shared/helpers/mitt', () => ({
+  emitter: {
+    on: jest.fn(),
+    off: jest.fn(),
+    emit: jest.fn(),
+  },
+}));
+
+jest.mock('date-fns', () => ({
+  differenceInSeconds: jest.fn(),
+}));
+
+jest.mock('dashboard/helper/routeHelpers', () => ({
+  isAConversationRoute: jest.fn(),
+  isAInboxViewRoute: jest.fn(),
+  isNotificationRoute: jest.fn(),
+}));
+
+const storeMock = {
+  dispatch: jest.fn(),
+  getters: {
+    getAppliedConversationFiltersQuery: [],
+    'customViews/getActiveConversationFolder': { query: {} },
+    'notifications/getNotificationFilters': {},
+  },
+};
+
+const routerMock = {
+  currentRoute: {
+    name: '',
+    params: { conversation_id: null },
+  },
+};
+
+describe('ReconnectService', () => {
+  let reconnectService;
+
+  beforeEach(() => {
+    window.addEventListener = jest.fn();
+    window.removeEventListener = jest.fn();
+    Object.defineProperty(window, 'location', {
+      configurable: true,
+      value: { reload: jest.fn() },
+    });
+    reconnectService = new ReconnectService(storeMock, routerMock);
+  });
+
+  afterEach(() => {
+    jest.clearAllMocks();
+  });
+
+  describe('constructor', () => {
+    it('should initialize with store, router, and setup event listeners', () => {
+      expect(reconnectService.store).toBe(storeMock);
+      expect(reconnectService.router).toBe(routerMock);
+      expect(window.addEventListener).toHaveBeenCalledWith(
+        'online',
+        reconnectService.handleOnlineEvent
+      );
+      expect(emitter.on).toHaveBeenCalledWith(
+        BUS_EVENTS.WEBSOCKET_RECONNECT,
+        reconnectService.onReconnect
+      );
+      expect(emitter.on).toHaveBeenCalledWith(
+        BUS_EVENTS.WEBSOCKET_DISCONNECT,
+        reconnectService.onDisconnect
+      );
+    });
+  });
+
+  describe('disconnect', () => {
+    it('should remove event listeners', () => {
+      reconnectService.disconnect();
+      expect(window.removeEventListener).toHaveBeenCalledWith(
+        'online',
+        reconnectService.handleOnlineEvent
+      );
+      expect(emitter.off).toHaveBeenCalledWith(
+        BUS_EVENTS.WEBSOCKET_RECONNECT,
+        reconnectService.onReconnect
+      );
+      expect(emitter.off).toHaveBeenCalledWith(
+        BUS_EVENTS.WEBSOCKET_DISCONNECT,
+        reconnectService.onDisconnect
+      );
+    });
+  });
+
+  describe('getSecondsSinceDisconnect', () => {
+    it('should return 0 if disconnectTime is null', () => {
+      reconnectService.disconnectTime = null;
+      expect(reconnectService.getSecondsSinceDisconnect()).toBe(0);
+    });
+
+    it('should return the number of seconds since disconnect', () => {
+      reconnectService.disconnectTime = new Date();
+      differenceInSeconds.mockReturnValue(100);
+      expect(reconnectService.getSecondsSinceDisconnect()).toBe(100);
+    });
+  });
+
+  describe('handleOnlineEvent', () => {
+    it('should reload the page if disconnected for more than 3 hours', () => {
+      reconnectService.getSecondsSinceDisconnect = jest
+        .fn()
+        .mockReturnValue(10801);
+      reconnectService.handleOnlineEvent();
+      expect(window.location.reload).toHaveBeenCalled();
+    });
+
+    it('should not reload the page if disconnected for less than 3 hours', () => {
+      reconnectService.getSecondsSinceDisconnect = jest
+        .fn()
+        .mockReturnValue(10799);
+      reconnectService.handleOnlineEvent();
+      expect(window.location.reload).not.toHaveBeenCalled();
+    });
+  });
+
+  describe('fetchConversations', () => {
+    it('should dispatch updateChatListFilters and fetchAllConversations', async () => {
+      reconnectService.getSecondsSinceDisconnect = jest
+        .fn()
+        .mockReturnValue(100);
+      await reconnectService.fetchConversations();
+      expect(storeMock.dispatch).toHaveBeenCalledWith('updateChatListFilters', {
+        page: null,
+        updatedWithin: 100,
+      });
+      expect(storeMock.dispatch).toHaveBeenCalledWith('fetchAllConversations');
+    });
+
+    it('should dispatch updateChatListFilters and reset updatedWithin', async () => {
+      reconnectService.getSecondsSinceDisconnect = jest
+        .fn()
+        .mockReturnValue(100);
+      await reconnectService.fetchConversations();
+      expect(storeMock.dispatch).toHaveBeenCalledWith('updateChatListFilters', {
+        updatedWithin: null,
+      });
+    });
+  });
+
+  describe('fetchFilteredOrSavedConversations', () => {
+    it('should dispatch fetchFilteredConversations', async () => {
+      const payload = { test: 'data' };
+      await reconnectService.fetchFilteredOrSavedConversations(payload);
+      expect(storeMock.dispatch).toHaveBeenCalledWith(
+        'fetchFilteredConversations',
+        { queryData: payload, page: 1 }
+      );
+    });
+  });
+
+  describe('fetchConversationsOnReconnect', () => {
+    it('should fetch filtered or saved conversations if query exists', async () => {
+      storeMock.getters.getAppliedConversationFiltersQuery = {
+        payload: [
+          {
+            attribute_key: 'status',
+            filter_operator: 'equal_to',
+            values: ['open'],
+          },
+        ],
+      };
+      const spy = jest.spyOn(
+        reconnectService,
+        'fetchFilteredOrSavedConversations'
+      );
+
+      await reconnectService.fetchConversationsOnReconnect();
+
+      expect(spy).toHaveBeenCalledWith(
+        storeMock.getters.getAppliedConversationFiltersQuery
+      );
+    });
+
+    it('should fetch all conversations if no query exists', async () => {
+      storeMock.getters.getAppliedConversationFiltersQuery = [];
+      storeMock.getters['customViews/getActiveConversationFolder'] = {
+        query: null,
+      };
+
+      const spy = jest.spyOn(reconnectService, 'fetchConversations');
+
+      await reconnectService.fetchConversationsOnReconnect();
+
+      expect(spy).toHaveBeenCalled();
+    });
+
+    it('should fetch filtered or saved conversations if active folder query exists and no applied query', async () => {
+      storeMock.getters.getAppliedConversationFiltersQuery = [];
+      storeMock.getters['customViews/getActiveConversationFolder'] = {
+        query: { test: 'activeFolderQuery' },
+      };
+
+      const spy = jest.spyOn(
+        reconnectService,
+        'fetchFilteredOrSavedConversations'
+      );
+
+      await reconnectService.fetchConversationsOnReconnect();
+
+      expect(spy).toHaveBeenCalledWith({ test: 'activeFolderQuery' });
+    });
+  });
+
+  describe('fetchConversationMessagesOnReconnect', () => {
+    it('should dispatch syncActiveConversationMessages if conversationId exists', async () => {
+      routerMock.currentRoute.params.conversation_id = 1;
+      await reconnectService.fetchConversationMessagesOnReconnect();
+      expect(storeMock.dispatch).toHaveBeenCalledWith(
+        'syncActiveConversationMessages',
+        { conversationId: 1 }
+      );
+    });
+
+    it('should not dispatch syncActiveConversationMessages if conversationId does not exist', async () => {
+      routerMock.currentRoute.params.conversation_id = null;
+      await reconnectService.fetchConversationMessagesOnReconnect();
+      expect(storeMock.dispatch).not.toHaveBeenCalledWith(
+        'syncActiveConversationMessages',
+        expect.anything()
+      );
+    });
+  });
+
+  describe('fetchNotificationsOnReconnect', () => {
+    it('should dispatch notifications/index', async () => {
+      const filter = { test: 'filter' };
+      await reconnectService.fetchNotificationsOnReconnect(filter);
+      expect(storeMock.dispatch).toHaveBeenCalledWith('notifications/index', {
+        ...filter,
+        page: 1,
+      });
+    });
+  });
+
+  describe('revalidateCaches', () => {
+    it('should dispatch revalidate actions for labels, inboxes, and teams', async () => {
+      storeMock.dispatch.mockResolvedValueOnce({
+        label: 'labelKey',
+        inbox: 'inboxKey',
+        team: 'teamKey',
+      });
+      await reconnectService.revalidateCaches();
+      expect(storeMock.dispatch).toHaveBeenCalledWith('accounts/getCacheKeys');
+      expect(storeMock.dispatch).toHaveBeenCalledWith('labels/revalidate', {
+        newKey: 'labelKey',
+      });
+      expect(storeMock.dispatch).toHaveBeenCalledWith('inboxes/revalidate', {
+        newKey: 'inboxKey',
+      });
+      expect(storeMock.dispatch).toHaveBeenCalledWith('teams/revalidate', {
+        newKey: 'teamKey',
+      });
+    });
+  });
+
+  describe('handleRouteSpecificFetch', () => {
+    it('should fetch conversations and messages if current route is a conversation route', async () => {
+      isAConversationRoute.mockReturnValue(true);
+      const spyConversations = jest.spyOn(
+        reconnectService,
+        'fetchConversationsOnReconnect'
+      );
+      const spyMessages = jest.spyOn(
+        reconnectService,
+        'fetchConversationMessagesOnReconnect'
+      );
+      await reconnectService.handleRouteSpecificFetch();
+      expect(spyConversations).toHaveBeenCalled();
+      expect(spyMessages).toHaveBeenCalled();
+    });
+
+    it('should fetch notifications if current route is an inbox view route', async () => {
+      isAInboxViewRoute.mockReturnValue(true);
+      const spy = jest.spyOn(reconnectService, 'fetchNotificationsOnReconnect');
+      await reconnectService.handleRouteSpecificFetch();
+      expect(spy).toHaveBeenCalled();
+    });
+
+    it('should fetch notifications if current route is a notification route', async () => {
+      isNotificationRoute.mockReturnValue(true);
+      const spy = jest.spyOn(reconnectService, 'fetchNotificationsOnReconnect');
+      await reconnectService.handleRouteSpecificFetch();
+      expect(spy).toHaveBeenCalled();
+    });
+  });
+
+  describe('setConversationLastMessageId', () => {
+    it('should dispatch setConversationLastMessageId if conversationId exists', async () => {
+      routerMock.currentRoute.params.conversation_id = 1;
+      await reconnectService.setConversationLastMessageId();
+      expect(storeMock.dispatch).toHaveBeenCalledWith(
+        'setConversationLastMessageId',
+        { conversationId: 1 }
+      );
+    });
+
+    it('should not dispatch setConversationLastMessageId if conversationId does not exist', async () => {
+      routerMock.currentRoute.params.conversation_id = null;
+      await reconnectService.setConversationLastMessageId();
+      expect(storeMock.dispatch).not.toHaveBeenCalledWith(
+        'setConversationLastMessageId',
+        expect.anything()
+      );
+    });
+  });
+
+  describe('onDisconnect', () => {
+    it('should set disconnectTime and call setConversationLastMessageId', () => {
+      reconnectService.setConversationLastMessageId = jest.fn();
+      reconnectService.onDisconnect();
+      expect(reconnectService.disconnectTime).toBeInstanceOf(Date);
+      expect(reconnectService.setConversationLastMessageId).toHaveBeenCalled();
+    });
+  });
+
+  describe('onReconnect', () => {
+    it('should handle route-specific fetch, revalidate caches, and emit WEBSOCKET_RECONNECT_COMPLETED event', async () => {
+      reconnectService.handleRouteSpecificFetch = jest.fn();
+      reconnectService.revalidateCaches = jest.fn();
+      await reconnectService.onReconnect();
+      expect(reconnectService.handleRouteSpecificFetch).toHaveBeenCalled();
+      expect(reconnectService.revalidateCaches).toHaveBeenCalled();
+      expect(emitter.emit).toHaveBeenCalledWith(
+        BUS_EVENTS.WEBSOCKET_RECONNECT_COMPLETED
+      );
+    });
+  });
+});
diff --git a/app/javascript/dashboard/helper/specs/permissionsHelper.spec.js b/app/javascript/dashboard/helper/specs/permissionsHelper.spec.js
new file mode 100644
index 000000000..34f434f7d
--- /dev/null
+++ b/app/javascript/dashboard/helper/specs/permissionsHelper.spec.js
@@ -0,0 +1,84 @@
+import {
+  buildPermissionsFromRouter,
+  hasPermissions,
+} from '../permissionsHelper';
+
+describe('hasPermissions', () => {
+  it('returns true if permission is present', () => {
+    expect(
+      hasPermissions(['contact_manage'], ['team_manage', 'contact_manage'])
+    ).toBe(true);
+  });
+
+  it('returns true if permission is not present', () => {
+    expect(
+      hasPermissions(['contact_manage'], ['team_manage', 'user_manage'])
+    ).toBe(false);
+    expect(hasPermissions()).toBe(false);
+    expect(hasPermissions([])).toBe(false);
+  });
+});
+
+describe('buildPermissionsFromRouter', () => {
+  it('returns a valid object when routes have permissions defined', () => {
+    expect(
+      buildPermissionsFromRouter([
+        {
+          path: 'agent',
+          name: 'agent_list',
+          meta: { permissions: ['agent_admin'] },
+        },
+        {
+          path: 'inbox',
+          children: [
+            {
+              path: '',
+              name: 'inbox_list',
+              meta: { permissions: ['inbox_admin'] },
+            },
+          ],
+        },
+        {
+          path: 'conversations',
+          children: [
+            {
+              path: '',
+              children: [
+                {
+                  path: 'attachments',
+                  name: 'attachments_list',
+                  meta: { permissions: ['conversation_admin'] },
+                },
+              ],
+            },
+          ],
+        },
+      ])
+    ).toEqual({
+      agent_list: ['agent_admin'],
+      inbox_list: ['inbox_admin'],
+      attachments_list: ['conversation_admin'],
+    });
+  });
+
+  it('throws an error if a named routed does not have permissions defined', () => {
+    expect(() => {
+      buildPermissionsFromRouter([
+        {
+          path: 'agent',
+          name: 'agent_list',
+        },
+      ]);
+    }).toThrow("The route doesn't have the required permissions defined");
+
+    expect(() => {
+      buildPermissionsFromRouter([
+        {
+          path: 'agent',
+          name: 'agent_list',
+          meta: {},
+        },
+      ]);
+    }).toThrow("The route doesn't have the required permissions defined");
+  });
+});
diff --git a/app/javascript/dashboard/helper/specs/routeHelpers.spec.js b/app/javascript/dashboard/helper/specs/routeHelpers.spec.js
index 40467709e..5aa9c4ee2 100644
--- a/app/javascript/dashboard/helper/specs/routeHelpers.spec.js
+++ b/app/javascript/dashboard/helper/specs/routeHelpers.spec.js
@@ -1,7 +1,6 @@
 import {
   getConversationDashboardRoute,
   getCurrentAccount,
-  getUserRole,
   isAConversationRoute,
   routeIsAccessibleFor,
   validateLoggedInRoutes,
@@ -15,24 +14,11 @@ describe('#getCurrentAccount', () => {
   });
 });
 
-describe('#getUserRole', () => {
-  it('should return the current role', () => {
-    expect(
-      getUserRole({ accounts: [{ id: 1, role: 'administrator' }] }, 1)
-    ).toEqual('administrator');
-    expect(getUserRole({ accounts: [] }, 1)).toEqual(null);
-  });
-});
-
 describe('#routeIsAccessibleFor', () => {
   it('should return the correct access', () => {
-    const roleWiseRoutes = { agent: ['conversations'], admin: ['billing'] };
-    expect(routeIsAccessibleFor('billing', 'agent', roleWiseRoutes)).toEqual(
-      false
-    );
-    expect(routeIsAccessibleFor('billing', 'admin', roleWiseRoutes)).toEqual(
-      true
-    );
+    let route = { meta: { permissions: ['administrator'] } };
+    expect(routeIsAccessibleFor(route, ['agent'])).toEqual(false);
+    expect(routeIsAccessibleFor(route, ['administrator'])).toEqual(true);
   });
 });
 
@@ -40,11 +26,7 @@ describe('#validateLoggedInRoutes', () => {
   describe('when account access is missing', () => {
     it('should return the login route', () => {
       expect(
-        validateLoggedInRoutes(
-          { params: { accountId: 1 } },
-          { accounts: [] },
-          {}
-        )
+        validateLoggedInRoutes({ params: { accountId: 1 } }, { accounts: [] })
       ).toEqual(`app/login`);
     });
   });
@@ -53,9 +35,12 @@ describe('#validateLoggedInRoutes', () => {
       it('return suspended route', () => {
         expect(
           validateLoggedInRoutes(
-            { name: 'conversations', params: { accountId: 1 } },
-            { accounts: [{ id: 1, role: 'agent', status: 'suspended' }] },
-            { agent: ['conversations'] }
+            {
+              name: 'conversations',
+              params: { accountId: 1 },
+              meta: { permissions: ['agent'] },
+            },
+            { accounts: [{ id: 1, role: 'agent', status: 'suspended' }] }
           )
         ).toEqual(`accounts/1/suspended`);
       });
@@ -65,9 +50,22 @@ describe('#validateLoggedInRoutes', () => {
         it('returns null (no action required)', () => {
           expect(
             validateLoggedInRoutes(
-              { name: 'conversations', params: { accountId: 1 } },
-              { accounts: [{ id: 1, role: 'agent', status: 'active' }] },
-              { agent: ['conversations'] }
+              {
+                name: 'conversations',
+                params: { accountId: 1 },
+                meta: { permissions: ['agent'] },
+              },
+              {
+                permissions: ['agent'],
+                accounts: [
+                  {
+                    id: 1,
+                    role: 'agent',
+                    permissions: ['agent'],
+                    status: 'active',
+                  },
+                ],
+              }
             )
           ).toEqual(null);
         });
@@ -76,9 +74,12 @@ describe('#validateLoggedInRoutes', () => {
         it('returns dashboard url', () => {
           expect(
             validateLoggedInRoutes(
-              { name: 'conversations', params: { accountId: 1 } },
-              { accounts: [{ id: 1, role: 'agent', status: 'active' }] },
-              { admin: ['conversations'], agent: [] }
+              {
+                name: 'billing',
+                params: { accountId: 1 },
+                meta: { permissions: ['administrator'] },
+              },
+              { accounts: [{ id: 1, role: 'agent', status: 'active' }] }
             )
           ).toEqual(`accounts/1/dashboard`);
         });
@@ -88,8 +89,7 @@ describe('#validateLoggedInRoutes', () => {
           expect(
             validateLoggedInRoutes(
               { name: 'account_suspended', params: { accountId: 1 } },
-              { accounts: [{ id: 1, role: 'agent', status: 'active' }] },
-              { agent: ['account_suspended'] }
+              { accounts: [{ id: 1, role: 'agent', status: 'active' }] }
             )
           ).toEqual(`accounts/1/dashboard`);
         });
@@ -186,4 +186,12 @@ describe('isAInboxViewRoute', () => {
     expect(isAInboxViewRoute('inbox_view_conversation')).toBe(true);
     expect(isAInboxViewRoute('inbox_conversation')).toBe(false);
   });
+
+  it('returns true if base inbox view route name is provided and includeBase is true', () => {
+    expect(isAInboxViewRoute('inbox_view', true)).toBe(true);
+  });
+
+  it('returns false if base inbox view route name is provided and includeBase is false', () => {
+    expect(isAInboxViewRoute('inbox_view')).toBe(false);
+  });
 });
diff --git a/app/javascript/dashboard/i18n/locale/en/bulkActions.json b/app/javascript/dashboard/i18n/locale/en/bulkActions.json
index fe7c8de4a..aa5829b8d 100644
--- a/app/javascript/dashboard/i18n/locale/en/bulkActions.json
+++ b/app/javascript/dashboard/i18n/locale/en/bulkActions.json
@@ -33,7 +33,7 @@
       "NONE": "None",
       "NO_TEAMS_AVAILABLE": "There are no teams added to this account yet.",
       "ASSIGN_SELECTED_TEAMS": "Assign selected team.",
-      "ASSIGN_SUCCESFUL": "Teams assiged successfully.",
+      "ASSIGN_SUCCESFUL": "Teams assigned successfully.",
       "ASSIGN_FAILED": "Failed to assign team. Please try again."
     }
   }
diff --git a/app/javascript/dashboard/i18n/locale/en/generalSettings.json b/app/javascript/dashboard/i18n/locale/en/generalSettings.json
index e7b740f45..bba50316c 100644
--- a/app/javascript/dashboard/i18n/locale/en/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/en/generalSettings.json
@@ -95,7 +95,9 @@
   },
   "NETWORK": {
     "NOTIFICATION": {
-      "OFFLINE": "Offline"
+      "OFFLINE": "Offline",
+      "RECONNECTING": "Reconnecting...",
+      "RECONNECT_SUCCESS": "Reconnected"
     },
     "BUTTON": {
       "REFRESH": "Refresh"
diff --git a/app/javascript/dashboard/i18n/locale/en/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/en/inboxMgmt.json
index f887ecb87..82e6e7c2b 100644
--- a/app/javascript/dashboard/i18n/locale/en/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/en/inboxMgmt.json
@@ -2,7 +2,8 @@
   "INBOX_MGMT": {
     "HEADER": "Inboxes",
     "SIDEBAR_TXT": "<p><b>Inbox</b></p> <p> When you connect a website or a facebook Page to Chatwoot, it is called an <b>Inbox</b>. You can have unlimited inboxes in your Chatwoot account. </p><p> Click on <b>Add Inbox</b> to connect a website or a Facebook Page. </p><p> In the Dashboard, you can see all the conversations from all your inboxes in a single place and respond to them under the `Conversations` tab. </p><p> You can also see conversations specific to an inbox by clicking on the inbox name on the left pane of the dashboard. </p>",
-    "RECONNECTION_REQUIRED": "Your inbox is disconnected, you will not receive any new messages. <a class=\"underline\" href=\"%{actionUrl}\">Click here</a> to reconnect.",
+    "RECONNECTION_REQUIRED": "Your inbox is disconnected. You won't receive new messages until you reauthorize it.",
+    "CLICK_TO_RECONNECT": "Click here to reconnect.",
     "LIST": {
       "404": "There are no inboxes attached to this account."
     },
@@ -365,8 +366,15 @@
         "TITLE": "Microsoft Email",
         "DESCRIPTION": "Click on the Sign in with Microsoft button to get started. You will redirected to the email sign in page. Once you accept the requested permissions, you would be redirected back to the inbox creation step.",
         "EMAIL_PLACEHOLDER": "Enter email address",
-        "HELP": "To add your Microsoft account as a channel, you need to authenticate your Microsoft account by clicking on 'Sign in with Microsoft' ",
+        "SIGN_IN": "Sign in with Microsoft",
         "ERROR_MESSAGE": "There was an error connecting to Microsoft, please try again"
+      },
+      "GOOGLE": {
+        "TITLE": "Google Email",
+        "DESCRIPTION": "Click on the Sign in with Google button to get started. You will redirected to the email sign in page. Once you accept the requested permissions, you would be redirected back to the inbox creation step.",
+        "SIGN_IN": "Sign in with Google",
+        "EMAIL_PLACEHOLDER": "Enter email address",
+        "ERROR_MESSAGE": "There was an error connecting to Google, please try again"
       }
     },
     "DETAILS": {
@@ -734,7 +742,8 @@
     },
     "EMAIL_PROVIDERS": {
       "MICROSOFT": "Microsoft",
+      "GOOGLE": "Google",
       "OTHER_PROVIDERS": "Other Providers"
     }
   }
-}
\ No newline at end of file
+}
diff --git a/app/javascript/dashboard/i18n/locale/en/integrations.json b/app/javascript/dashboard/i18n/locale/en/integrations.json
index 231892079..6e052949c 100644
--- a/app/javascript/dashboard/i18n/locale/en/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/en/integrations.json
@@ -203,6 +203,87 @@
         "API_SUCCESS": "Dashboard app deleted successfully",
         "API_ERROR": "We couldn't delete the app. Please try again later"
       }
+    },
+    "LINEAR": {
+      "ADD_OR_LINK_BUTTON": "Create/Link Linear Issue",
+      "LOADING": "Fetching linear issues...",
+      "LOADING_ERROR": "There was an error fetching the linear issues, please try again",
+      "CREATE": "Create",
+      "LINK": {
+        "SEARCH": "Search issues",
+        "SELECT": "Select issue",
+        "TITLE": "Link",
+        "EMPTY_LIST": "No linear issues found",
+        "LOADING": "Loading",
+        "ERROR": "There was an error fetching the linear issues, please try again",
+        "LINK_SUCCESS": "Issue linked successfully",
+        "LINK_ERROR": "There was an error linking the issue, please try again",
+        "LINK_TITLE": "Conversation (#%{conversationId}) with %{name}"
+      },
+      "ADD_OR_LINK": {
+        "TITLE": "Create/link linear issue",
+        "DESCRIPTION": "Create Linear issues from conversations, or link existing ones for seamless tracking.",
+        "FORM": {
+          "TITLE": {
+            "LABEL": "Title",
+            "PLACEHOLDER": "Enter title",
+            "REQUIRED_ERROR": "Title is required"
+          },
+          "DESCRIPTION": {
+            "LABEL": "Description",
+            "PLACEHOLDER": "Enter description"
+          },
+          "TEAM": {
+            "LABEL": "Team",
+            "PLACEHOLDER": "Select team",
+            "SEARCH": "Search team",
+            "REQUIRED_ERROR": "Team is required"
+          },
+          "ASSIGNEE": {
+            "LABEL": "Assignee",
+            "PLACEHOLDER": "Select assignee",
+            "SEARCH": "Search assignee"
+          },
+          "PRIORITY": {
+            "LABEL": "Priority",
+            "PLACEHOLDER": "Select priority",
+            "SEARCH": "Search priority"
+          },
+          "LABEL": {
+            "LABEL": "Label",
+            "PLACEHOLDER": "Select label",
+            "SEARCH": "Search label"
+          },
+          "STATUS": {
+            "LABEL": "Status",
+            "PLACEHOLDER": "Select status",
+            "SEARCH": "Search status"
+          },
+          "PROJECT": {
+            "LABEL": "Project",
+            "PLACEHOLDER": "Select project",
+            "SEARCH": "Search project"
+          }
+        },
+        "CREATE": "Create",
+        "CANCEL": "Cancel",
+        "CREATE_SUCCESS": "Issue created successfully",
+        "CREATE_ERROR": "There was an error creating the issue, please try again",
+        "LOADING_TEAM_ERROR": "There was an error fetching the teams, please try again",
+        "LOADING_TEAM_ENTITIES_ERROR": "There was an error fetching the team entities, please try again"
+      },
+      "ISSUE": {
+        "STATUS": "Status",
+        "PRIORITY": "Priority",
+        "ASSIGNEE": "Assignee",
+        "LABELS": "Labels",
+        "CREATED_AT": "Created at %{createdAt}"
+      },
+      "UNLINK": {
+        "TITLE": "Unlink",
+        "SUCCESS": "Issue unlinked successfully",
+        "ERROR": "There was an error unlinking the issue, please try again"
+      }
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/en/settings.json b/app/javascript/dashboard/i18n/locale/en/settings.json
index 1f4d44e22..445b7244e 100644
--- a/app/javascript/dashboard/i18n/locale/en/settings.json
+++ b/app/javascript/dashboard/i18n/locale/en/settings.json
@@ -274,7 +274,7 @@
     "SLA": "SLA",
     "BETA": "Beta",
     "REPORTS_OVERVIEW": "Overview",
-    "FACEBOOK_REAUTHORIZE": "Your Facebook connection has expired, please reconnect your Facebook page to continue services",
+    "REAUTHORIZE": "Your inbox connection has expired, please reconnect\n to continue receiving and sending messages",
     "HELP_CENTER": {
       "TITLE": "Help Center",
       "ALL_ARTICLES": "All Articles",
diff --git a/app/javascript/dashboard/mixins/uiSettings.js b/app/javascript/dashboard/mixins/uiSettings.js
index 2c60db3cb..f3743c402 100644
--- a/app/javascript/dashboard/mixins/uiSettings.js
+++ b/app/javascript/dashboard/mixins/uiSettings.js
@@ -15,7 +15,7 @@ export const DEFAULT_CONTACT_SIDEBAR_ITEMS_ORDER = [
 ];
 
 const slugifyChannel = name =>
-  name.toLowerCase().replace(' ', '_').replace('-', '_').replace('::', '_');
+  name?.toLowerCase().replace(' ', '_').replace('-', '_').replace('::', '_');
 
 export const isEditorHotKeyEnabled = (uiSettings, key) => {
   const {
@@ -70,6 +70,8 @@ export default {
       this.updateUISettings({ [key]: !this.isContactSidebarItemOpen(key) });
     },
     setSignatureFlagForInbox(channelType, value) {
+      if (!channelType) return;
+
       channelType = slugifyChannel(channelType);
       this.updateUISettings({
         [`${channelType}_signature_enabled`]: value,
diff --git a/app/javascript/dashboard/modules/search/search.routes.js b/app/javascript/dashboard/modules/search/search.routes.js
index 320f64a44..d2d7b19c4 100644
--- a/app/javascript/dashboard/modules/search/search.routes.js
+++ b/app/javascript/dashboard/modules/search/search.routes.js
@@ -7,7 +7,9 @@ export const routes = [
   {
     path: frontendURL('accounts/:accountId/search'),
     name: 'search',
-    roles: ['administrator', 'agent'],
+    meta: {
+      permissions: ['administrator', 'agent'],
+    },
     component: SearchView,
   },
 ];
diff --git a/app/javascript/dashboard/routes/dashboard/Dashboard.vue b/app/javascript/dashboard/routes/dashboard/Dashboard.vue
index 2602c9764..78366c290 100644
--- a/app/javascript/dashboard/routes/dashboard/Dashboard.vue
+++ b/app/javascript/dashboard/routes/dashboard/Dashboard.vue
@@ -110,11 +110,11 @@ export default {
   mounted() {
     this.handleResize();
     window.addEventListener('resize', this.handleResize);
-    bus.$on(BUS_EVENTS.TOGGLE_SIDEMENU, this.toggleSidebar);
+    this.$emitter.on(BUS_EVENTS.TOGGLE_SIDEMENU, this.toggleSidebar);
   },
   beforeDestroy() {
     window.removeEventListener('resize', this.handleResize);
-    bus.$off(BUS_EVENTS.TOGGLE_SIDEMENU, this.toggleSidebar);
+    this.$emitter.off(BUS_EVENTS.TOGGLE_SIDEMENU, this.toggleSidebar);
   },
 
   methods: {
diff --git a/app/javascript/dashboard/routes/dashboard/commands/bulkActionsHotKeys.js b/app/javascript/dashboard/routes/dashboard/commands/bulkActionsHotKeys.js
index 2071fee44..74e68afc6 100644
--- a/app/javascript/dashboard/routes/dashboard/commands/bulkActionsHotKeys.js
+++ b/app/javascript/dashboard/routes/dashboard/commands/bulkActionsHotKeys.js
@@ -11,6 +11,7 @@ import {
   ICON_REOPEN_CONVERSATION,
   ICON_RESOLVE_CONVERSATION,
 } from './CommandBarIcons';
+import { emitter } from 'shared/helpers/mitt';
 
 import { createSnoozeHandlers } from './commandBarActions';
 
@@ -37,7 +38,7 @@ export const RESOLVED_CONVERSATION_BULK_ACTIONS = [
     title: 'COMMAND_BAR.COMMANDS.REOPEN_CONVERSATION',
     section: 'COMMAND_BAR.SECTIONS.BULK_ACTIONS',
     icon: ICON_REOPEN_CONVERSATION,
-    handler: () => bus.$emit(CMD_BULK_ACTION_REOPEN_CONVERSATION),
+    handler: () => emitter.emit(CMD_BULK_ACTION_REOPEN_CONVERSATION),
   },
 ];
 
@@ -47,7 +48,7 @@ export const OPEN_CONVERSATION_BULK_ACTIONS = [
     title: 'COMMAND_BAR.COMMANDS.RESOLVE_CONVERSATION',
     section: 'COMMAND_BAR.SECTIONS.BULK_ACTIONS',
     icon: ICON_RESOLVE_CONVERSATION,
-    handler: () => bus.$emit(CMD_BULK_ACTION_RESOLVE_CONVERSATION),
+    handler: () => emitter.emit(CMD_BULK_ACTION_RESOLVE_CONVERSATION),
   },
 ];
 
diff --git a/app/javascript/dashboard/routes/dashboard/commands/commandBarActions.js b/app/javascript/dashboard/routes/dashboard/commands/commandBarActions.js
index 8be375e30..c47c0a7ce 100644
--- a/app/javascript/dashboard/routes/dashboard/commands/commandBarActions.js
+++ b/app/javascript/dashboard/routes/dashboard/commands/commandBarActions.js
@@ -1,4 +1,5 @@
 import wootConstants from 'dashboard/constants/globals';
+import { emitter } from 'shared/helpers/mitt';
 
 import {
   CMD_MUTE_CONVERSATION,
@@ -26,7 +27,7 @@ export const OPEN_CONVERSATION_ACTIONS = [
     title: 'COMMAND_BAR.COMMANDS.RESOLVE_CONVERSATION',
     section: 'COMMAND_BAR.SECTIONS.CONVERSATION',
     icon: ICON_RESOLVE_CONVERSATION,
-    handler: () => bus.$emit(CMD_RESOLVE_CONVERSATION),
+    handler: () => emitter.emit(CMD_RESOLVE_CONVERSATION),
   },
 ];
 
@@ -37,7 +38,7 @@ export const createSnoozeHandlers = (busEventName, parentId, section) => {
     parent: parentId,
     section: section,
     icon: ICON_SNOOZE_CONVERSATION,
-    handler: () => bus.$emit(busEventName, option),
+    handler: () => emitter.emit(busEventName, option),
   }));
 };
 
@@ -61,7 +62,7 @@ export const RESOLVED_CONVERSATION_ACTIONS = [
     title: 'COMMAND_BAR.COMMANDS.REOPEN_CONVERSATION',
     section: 'COMMAND_BAR.SECTIONS.CONVERSATION',
     icon: ICON_REOPEN_CONVERSATION,
-    handler: () => bus.$emit(CMD_REOPEN_CONVERSATION),
+    handler: () => emitter.emit(CMD_REOPEN_CONVERSATION),
   },
 ];
 
@@ -70,7 +71,7 @@ export const SEND_TRANSCRIPT_ACTION = {
   title: 'COMMAND_BAR.COMMANDS.SEND_TRANSCRIPT',
   section: 'COMMAND_BAR.SECTIONS.CONVERSATION',
   icon: ICON_SEND_TRANSCRIPT,
-  handler: () => bus.$emit(CMD_SEND_TRANSCRIPT),
+  handler: () => emitter.emit(CMD_SEND_TRANSCRIPT),
 };
 
 export const UNMUTE_ACTION = {
@@ -78,7 +79,7 @@ export const UNMUTE_ACTION = {
   title: 'COMMAND_BAR.COMMANDS.UNMUTE_CONVERSATION',
   section: 'COMMAND_BAR.SECTIONS.CONVERSATION',
   icon: ICON_UNMUTE_CONVERSATION,
-  handler: () => bus.$emit(CMD_UNMUTE_CONVERSATION),
+  handler: () => emitter.emit(CMD_UNMUTE_CONVERSATION),
 };
 
 export const MUTE_ACTION = {
@@ -86,5 +87,5 @@ export const MUTE_ACTION = {
   title: 'COMMAND_BAR.COMMANDS.MUTE_CONVERSATION',
   section: 'COMMAND_BAR.SECTIONS.CONVERSATION',
   icon: ICON_MUTE_CONVERSATION,
-  handler: () => bus.$emit(CMD_MUTE_CONVERSATION),
+  handler: () => emitter.emit(CMD_MUTE_CONVERSATION),
 };
diff --git a/app/javascript/dashboard/routes/dashboard/commands/conversationHotKeys.js b/app/javascript/dashboard/routes/dashboard/commands/conversationHotKeys.js
index aaa73c5d4..9c4a638b6 100644
--- a/app/javascript/dashboard/routes/dashboard/commands/conversationHotKeys.js
+++ b/app/javascript/dashboard/routes/dashboard/commands/conversationHotKeys.js
@@ -1,5 +1,6 @@
 import { mapGetters } from 'vuex';
 import wootConstants from 'dashboard/constants/globals';
+import { emitter } from 'shared/helpers/mitt';
 
 import { CMD_AI_ASSIST } from './commandBarBusEvents';
 import { REPLY_EDITOR_MODES } from 'dashboard/components/widgets/WootWriter/constants';
@@ -318,7 +319,7 @@ export default {
         section: this.$t('COMMAND_BAR.SECTIONS.AI_ASSIST'),
         priority: item,
         icon: item.icon,
-        handler: () => bus.$emit(CMD_AI_ASSIST, item.key),
+        handler: () => emitter.emit(CMD_AI_ASSIST, item.key),
       }));
       return [
         {
diff --git a/app/javascript/dashboard/routes/dashboard/commands/inboxHotKeys.js b/app/javascript/dashboard/routes/dashboard/commands/inboxHotKeys.js
index e8f92a9f6..d83f00f51 100644
--- a/app/javascript/dashboard/routes/dashboard/commands/inboxHotKeys.js
+++ b/app/javascript/dashboard/routes/dashboard/commands/inboxHotKeys.js
@@ -2,6 +2,7 @@ import wootConstants from 'dashboard/constants/globals';
 
 import { CMD_SNOOZE_NOTIFICATION } from './commandBarBusEvents';
 import { ICON_SNOOZE_NOTIFICATION } from './CommandBarIcons';
+import { emitter } from 'shared/helpers/mitt';
 
 import { isAInboxViewRoute } from 'dashboard/helper/routeHelpers';
 
@@ -21,7 +22,7 @@ const INBOX_SNOOZE_EVENTS = [
     section: 'COMMAND_BAR.SECTIONS.SNOOZE_NOTIFICATION',
     icon: ICON_SNOOZE_NOTIFICATION,
     handler: () =>
-      bus.$emit(CMD_SNOOZE_NOTIFICATION, SNOOZE_OPTIONS.AN_HOUR_FROM_NOW),
+      emitter.emit(CMD_SNOOZE_NOTIFICATION, SNOOZE_OPTIONS.AN_HOUR_FROM_NOW),
   },
   {
     id: SNOOZE_OPTIONS.UNTIL_TOMORROW,
@@ -30,7 +31,7 @@ const INBOX_SNOOZE_EVENTS = [
     parent: 'snooze_notification',
     icon: ICON_SNOOZE_NOTIFICATION,
     handler: () =>
-      bus.$emit(CMD_SNOOZE_NOTIFICATION, SNOOZE_OPTIONS.UNTIL_TOMORROW),
+      emitter.emit(CMD_SNOOZE_NOTIFICATION, SNOOZE_OPTIONS.UNTIL_TOMORROW),
   },
   {
     id: SNOOZE_OPTIONS.UNTIL_NEXT_WEEK,
@@ -39,7 +40,7 @@ const INBOX_SNOOZE_EVENTS = [
     parent: 'snooze_notification',
     icon: ICON_SNOOZE_NOTIFICATION,
     handler: () =>
-      bus.$emit(CMD_SNOOZE_NOTIFICATION, SNOOZE_OPTIONS.UNTIL_NEXT_WEEK),
+      emitter.emit(CMD_SNOOZE_NOTIFICATION, SNOOZE_OPTIONS.UNTIL_NEXT_WEEK),
   },
   {
     id: SNOOZE_OPTIONS.UNTIL_NEXT_MONTH,
@@ -48,7 +49,7 @@ const INBOX_SNOOZE_EVENTS = [
     parent: 'snooze_notification',
     icon: ICON_SNOOZE_NOTIFICATION,
     handler: () =>
-      bus.$emit(CMD_SNOOZE_NOTIFICATION, SNOOZE_OPTIONS.UNTIL_NEXT_MONTH),
+      emitter.emit(CMD_SNOOZE_NOTIFICATION, SNOOZE_OPTIONS.UNTIL_NEXT_MONTH),
   },
   {
     id: SNOOZE_OPTIONS.UNTIL_CUSTOM_TIME,
@@ -57,7 +58,7 @@ const INBOX_SNOOZE_EVENTS = [
     parent: 'snooze_notification',
     icon: ICON_SNOOZE_NOTIFICATION,
     handler: () =>
-      bus.$emit(CMD_SNOOZE_NOTIFICATION, SNOOZE_OPTIONS.UNTIL_CUSTOM_TIME),
+      emitter.emit(CMD_SNOOZE_NOTIFICATION, SNOOZE_OPTIONS.UNTIL_CUSTOM_TIME),
   },
 ];
 export default {
diff --git a/app/javascript/dashboard/routes/dashboard/contacts/routes.js b/app/javascript/dashboard/routes/dashboard/contacts/routes.js
index 10a560740..a07ca6bf3 100644
--- a/app/javascript/dashboard/routes/dashboard/contacts/routes.js
+++ b/app/javascript/dashboard/routes/dashboard/contacts/routes.js
@@ -7,13 +7,17 @@ export const routes = [
   {
     path: frontendURL('accounts/:accountId/contacts'),
     name: 'contacts_dashboard',
-    roles: ['administrator', 'agent'],
+    meta: {
+      permissions: ['administrator', 'agent'],
+    },
     component: ContactsView,
   },
   {
     path: frontendURL('accounts/:accountId/contacts/custom_view/:id'),
     name: 'contacts_segments_dashboard',
-    roles: ['administrator', 'agent'],
+    meta: {
+      permissions: ['administrator', 'agent'],
+    },
     component: ContactsView,
     props: route => {
       return { segmentsId: route.params.id };
@@ -22,7 +26,9 @@ export const routes = [
   {
     path: frontendURL('accounts/:accountId/labels/:label/contacts'),
     name: 'contacts_labels_dashboard',
-    roles: ['administrator', 'agent'],
+    meta: {
+      permissions: ['administrator', 'agent'],
+    },
     component: ContactsView,
     props: route => {
       return { label: route.params.label };
@@ -31,7 +37,9 @@ export const routes = [
   {
     path: frontendURL('accounts/:accountId/contacts/:contactId'),
     name: 'contact_profile_dashboard',
-    roles: ['administrator', 'agent'],
+    meta: {
+      permissions: ['administrator', 'agent'],
+    },
     component: ContactManageView,
     props: route => {
       return { contactId: route.params.contactId };
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/ContactPanel.vue b/app/javascript/dashboard/routes/dashboard/conversation/ContactPanel.vue
index aa5f5cc12..731ac26e4 100644
--- a/app/javascript/dashboard/routes/dashboard/conversation/ContactPanel.vue
+++ b/app/javascript/dashboard/routes/dashboard/conversation/ContactPanel.vue
@@ -145,7 +145,6 @@ import CustomAttributes from './customAttributes/CustomAttributes.vue';
 import draggable from 'vuedraggable';
 import uiSettingsMixin from 'dashboard/mixins/uiSettings';
 import MacrosList from './Macros/List.vue';
-
 export default {
   components: {
     AccordionItem,
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/ConversationInfo.vue b/app/javascript/dashboard/routes/dashboard/conversation/ConversationInfo.vue
index 5f488341d..2a095c063 100644
--- a/app/javascript/dashboard/routes/dashboard/conversation/ConversationInfo.vue
+++ b/app/javascript/dashboard/routes/dashboard/conversation/ConversationInfo.vue
@@ -19,12 +19,12 @@ const initiatedAt = computed(
   () => props.conversationAttributes.initiated_at?.timestamp
 );
 
-const browserInfo = props.conversationAttributes.browser;
+const browserInfo = computed(() => props.conversationAttributes.browser);
 
 const browserName = computed(() => {
-  if (!browserInfo) return '';
+  if (!browserInfo.value) return '';
   const { browser_name: name = '', browser_version: version = '' } =
-    browserInfo;
+    browserInfo.value;
   return `${name} ${version}`;
 });
 
@@ -33,9 +33,9 @@ const browserLanguage = computed(() =>
 );
 
 const platformName = computed(() => {
-  if (!browserInfo) return '';
+  if (!browserInfo.value) return '';
   const { platform_name: name = '', platform_version: version = '' } =
-    browserInfo;
+    browserInfo.value;
   return `${name} ${version}`;
 });
 
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/ConversationView.vue b/app/javascript/dashboard/routes/dashboard/conversation/ConversationView.vue
index 9d57fb7a1..cd3cdfb80 100644
--- a/app/javascript/dashboard/routes/dashboard/conversation/ConversationView.vue
+++ b/app/javascript/dashboard/routes/dashboard/conversation/ConversationView.vue
@@ -22,25 +22,40 @@
       :is-on-expanded-layout="isOnExpandedLayout"
       @contact-panel-toggle="onToggleContactPanel"
     />
+    <woot-modal
+      :show.sync="showCustomSnoozeModal"
+      :on-close="hideCustomSnoozeModal"
+    >
+      <custom-snooze-modal
+        @close="hideCustomSnoozeModal"
+        @choose-time="chooseSnoozeTime"
+      />
+    </woot-modal>
   </section>
 </template>
 
 <script>
 import { mapGetters } from 'vuex';
+import { getUnixTime } from 'date-fns';
 import ChatList from '../../../components/ChatList.vue';
 import ConversationBox from '../../../components/widgets/conversation/ConversationBox.vue';
 import PopOverSearch from './search/PopOverSearch.vue';
+import CustomSnoozeModal from 'dashboard/components/CustomSnoozeModal.vue';
 import uiSettingsMixin from 'dashboard/mixins/uiSettings';
-import { BUS_EVENTS } from 'shared/constants/busEvents';
+import alertMixin from 'shared/mixins/alertMixin';
 import wootConstants from 'dashboard/constants/globals';
+import { BUS_EVENTS } from 'shared/constants/busEvents';
+import { CMD_SNOOZE_CONVERSATION } from 'dashboard/routes/dashboard/commands/commandBarBusEvents';
+import { findSnoozeTime } from 'dashboard/helper/snoozeHelpers';
 
 export default {
   components: {
     ChatList,
     ConversationBox,
     PopOverSearch,
+    CustomSnoozeModal,
   },
-  mixins: [uiSettingsMixin],
+  mixins: [uiSettingsMixin, alertMixin],
   props: {
     inboxId: {
       type: [String, Number],
@@ -70,12 +85,14 @@ export default {
   data() {
     return {
       showSearchModal: false,
+      showCustomSnoozeModal: false,
     };
   },
   computed: {
     ...mapGetters({
       chatList: 'getAllConversations',
       currentChat: 'getSelectedChat',
+      contextMenuChatId: 'getContextMenuChatId',
     }),
     showConversationList() {
       return this.isOnExpandedLayout ? !this.conversationId : true;
@@ -112,6 +129,10 @@ export default {
     this.$watch('chatList.length', () => {
       this.setActiveChat();
     });
+    this.$emitter.on(CMD_SNOOZE_CONVERSATION, this.onCmdSnoozeConversation);
+  },
+  beforeDestroy() {
+    this.$emitter.off(CMD_SNOOZE_CONVERSATION, this.onCmdSnoozeConversation);
   },
 
   methods: {
@@ -169,7 +190,7 @@ export default {
             after: messageId,
           })
           .then(() => {
-            bus.$emit(BUS_EVENTS.SCROLL_TO_MESSAGE, { messageId });
+            this.$emitter.emit(BUS_EVENTS.SCROLL_TO_MESSAGE, { messageId });
           });
       } else {
         this.$store.dispatch('clearSelectedState');
@@ -186,6 +207,43 @@ export default {
     closeSearch() {
       this.showSearchModal = false;
     },
+    onCmdSnoozeConversation(snoozeType) {
+      if (snoozeType === wootConstants.SNOOZE_OPTIONS.UNTIL_CUSTOM_TIME) {
+        this.showCustomSnoozeModal = true;
+      } else {
+        this.toggleStatus(
+          wootConstants.STATUS_TYPE.SNOOZED,
+          findSnoozeTime(snoozeType) || null
+        );
+      }
+    },
+    chooseSnoozeTime(customSnoozeTime) {
+      this.showCustomSnoozeModal = false;
+      if (customSnoozeTime) {
+        this.toggleStatus(
+          wootConstants.STATUS_TYPE.SNOOZED,
+          getUnixTime(customSnoozeTime)
+        );
+      }
+    },
+    toggleStatus(status, snoozedUntil) {
+      this.$store
+        .dispatch('toggleStatus', {
+          conversationId: this.currentChat?.id || this.contextMenuChatId,
+          status,
+          snoozedUntil,
+        })
+        .then(() => {
+          this.$store.dispatch('setContextMenuChatId', null);
+          this.showAlert(this.$t('CONVERSATION.CHANGE_STATUS'));
+        });
+    },
+    hideCustomSnoozeModal() {
+      // if we select custom snooze and the custom snooze modal is open
+      // Then if the custom snooze modal is closed then set the context menu chat id to null
+      this.$store.dispatch('setContextMenuChatId', null);
+      this.showCustomSnoozeModal = false;
+    },
   },
 };
 </script>
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/contact/ContactInfo.vue b/app/javascript/dashboard/routes/dashboard/conversation/contact/ContactInfo.vue
index 316352c7a..f8862dcea 100644
--- a/app/javascript/dashboard/routes/dashboard/conversation/contact/ContactInfo.vue
+++ b/app/javascript/dashboard/routes/dashboard/conversation/contact/ContactInfo.vue
@@ -271,7 +271,10 @@ export default {
     },
     toggleConversationModal() {
       this.showConversationModal = !this.showConversationModal;
-      bus.$emit(BUS_EVENTS.NEW_CONVERSATION_MODAL, this.showConversationModal);
+      this.$emitter.emit(
+        BUS_EVENTS.NEW_CONVERSATION_MODAL,
+        this.showConversationModal
+      );
     },
     toggleDeleteModal() {
       this.showDeleteModal = !this.showDeleteModal;
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/conversation.routes.js b/app/javascript/dashboard/routes/dashboard/conversation/conversation.routes.js
index 14487682e..7a81e2f4e 100644
--- a/app/javascript/dashboard/routes/dashboard/conversation/conversation.routes.js
+++ b/app/javascript/dashboard/routes/dashboard/conversation/conversation.routes.js
@@ -7,7 +7,9 @@ export default {
     {
       path: frontendURL('accounts/:accountId/dashboard'),
       name: 'home',
-      roles: ['administrator', 'agent'],
+      meta: {
+        permissions: ['administrator', 'agent'],
+      },
       component: ConversationView,
       props: () => {
         return { inboxId: 0 };
@@ -16,7 +18,9 @@ export default {
     {
       path: frontendURL('accounts/:accountId/conversations/:conversation_id'),
       name: 'inbox_conversation',
-      roles: ['administrator', 'agent'],
+      meta: {
+        permissions: ['administrator', 'agent'],
+      },
       component: ConversationView,
       props: route => {
         return { inboxId: 0, conversationId: route.params.conversation_id };
@@ -25,7 +29,9 @@ export default {
     {
       path: frontendURL('accounts/:accountId/inbox/:inbox_id'),
       name: 'inbox_dashboard',
-      roles: ['administrator', 'agent'],
+      meta: {
+        permissions: ['administrator', 'agent'],
+      },
       component: ConversationView,
       props: route => {
         return { inboxId: route.params.inbox_id };
@@ -36,7 +42,9 @@ export default {
         'accounts/:accountId/inbox/:inbox_id/conversations/:conversation_id'
       ),
       name: 'conversation_through_inbox',
-      roles: ['administrator', 'agent'],
+      meta: {
+        permissions: ['administrator', 'agent'],
+      },
       component: ConversationView,
       props: route => {
         return {
@@ -48,7 +56,9 @@ export default {
     {
       path: frontendURL('accounts/:accountId/label/:label'),
       name: 'label_conversations',
-      roles: ['administrator', 'agent'],
+      meta: {
+        permissions: ['administrator', 'agent'],
+      },
       component: ConversationView,
       props: route => ({ label: route.params.label }),
     },
@@ -57,7 +67,9 @@ export default {
         'accounts/:accountId/label/:label/conversations/:conversation_id'
       ),
       name: 'conversations_through_label',
-      roles: ['administrator', 'agent'],
+      meta: {
+        permissions: ['administrator', 'agent'],
+      },
       component: ConversationView,
       props: route => ({
         conversationId: route.params.conversation_id,
@@ -67,7 +79,9 @@ export default {
     {
       path: frontendURL('accounts/:accountId/team/:teamId'),
       name: 'team_conversations',
-      roles: ['administrator', 'agent'],
+      meta: {
+        permissions: ['administrator', 'agent'],
+      },
       component: ConversationView,
       props: route => ({ teamId: route.params.teamId }),
     },
@@ -76,7 +90,9 @@ export default {
         'accounts/:accountId/team/:teamId/conversations/:conversationId'
       ),
       name: 'conversations_through_team',
-      roles: ['administrator', 'agent'],
+      meta: {
+        permissions: ['administrator', 'agent'],
+      },
       component: ConversationView,
       props: route => ({
         conversationId: route.params.conversationId,
@@ -86,7 +102,9 @@ export default {
     {
       path: frontendURL('accounts/:accountId/custom_view/:id'),
       name: 'folder_conversations',
-      roles: ['administrator', 'agent'],
+      meta: {
+        permissions: ['administrator', 'agent'],
+      },
       component: ConversationView,
       props: route => ({ foldersId: route.params.id }),
     },
@@ -95,7 +113,9 @@ export default {
         'accounts/:accountId/custom_view/:id/conversations/:conversation_id'
       ),
       name: 'conversations_through_folders',
-      roles: ['administrator', 'agent'],
+      meta: {
+        permissions: ['administrator', 'agent'],
+      },
       component: ConversationView,
       props: route => ({
         conversationId: route.params.conversation_id,
@@ -105,7 +125,9 @@ export default {
     {
       path: frontendURL('accounts/:accountId/mentions/conversations'),
       name: 'conversation_mentions',
-      roles: ['administrator', 'agent'],
+      meta: {
+        permissions: ['administrator', 'agent'],
+      },
       component: ConversationView,
       props: () => ({ conversationType: 'mention' }),
     },
@@ -114,7 +136,9 @@ export default {
         'accounts/:accountId/mentions/conversations/:conversationId'
       ),
       name: 'conversation_through_mentions',
-      roles: ['administrator', 'agent'],
+      meta: {
+        permissions: ['administrator', 'agent'],
+      },
       component: ConversationView,
       props: route => ({
         conversationId: route.params.conversationId,
@@ -124,7 +148,9 @@ export default {
     {
       path: frontendURL('accounts/:accountId/unattended/conversations'),
       name: 'conversation_unattended',
-      roles: ['administrator', 'agent'],
+      meta: {
+        permissions: ['administrator', 'agent'],
+      },
       component: ConversationView,
       props: () => ({ conversationType: 'unattended' }),
     },
@@ -133,7 +159,9 @@ export default {
         'accounts/:accountId/unattended/conversations/:conversationId'
       ),
       name: 'conversation_through_unattended',
-      roles: ['administrator', 'agent'],
+      meta: {
+        permissions: ['administrator', 'agent'],
+      },
       component: ConversationView,
       props: route => ({
         conversationId: route.params.conversationId,
@@ -143,7 +171,9 @@ export default {
     {
       path: frontendURL('accounts/:accountId/participating/conversations'),
       name: 'conversation_participating',
-      roles: ['administrator', 'agent'],
+      meta: {
+        permissions: ['administrator', 'agent'],
+      },
       component: ConversationView,
       props: () => ({ conversationType: 'participating' }),
     },
@@ -152,7 +182,9 @@ export default {
         'accounts/:accountId/participating/conversations/:conversationId'
       ),
       name: 'conversation_through_participating',
-      roles: ['administrator', 'agent'],
+      meta: {
+        permissions: ['administrator', 'agent'],
+      },
       component: ConversationView,
       props: route => ({
         conversationId: route.params.conversationId,
diff --git a/app/javascript/dashboard/routes/dashboard/dashboard.routes.js b/app/javascript/dashboard/routes/dashboard/dashboard.routes.js
index 9e18ca42c..b02f29342 100644
--- a/app/javascript/dashboard/routes/dashboard/dashboard.routes.js
+++ b/app/javascript/dashboard/routes/dashboard/dashboard.routes.js
@@ -28,7 +28,9 @@ export default {
     {
       path: frontendURL('accounts/:accountId/suspended'),
       name: 'account_suspended',
-      roles: ['administrator', 'agent'],
+      meta: {
+        permissions: ['administrator', 'agent'],
+      },
       component: Suspended,
     },
   ],
diff --git a/app/javascript/dashboard/routes/dashboard/helpcenter/components/HelpCenterLayout.vue b/app/javascript/dashboard/routes/dashboard/helpcenter/components/HelpCenterLayout.vue
index fd38c4a40..099ed8fcf 100644
--- a/app/javascript/dashboard/routes/dashboard/helpcenter/components/HelpCenterLayout.vue
+++ b/app/javascript/dashboard/routes/dashboard/helpcenter/components/HelpCenterLayout.vue
@@ -265,7 +265,7 @@ export default {
   },
 
   mounted() {
-    bus.$on(BUS_EVENTS.TOGGLE_SIDEMENU, this.toggleSidebar);
+    this.$emitter.on(BUS_EVENTS.TOGGLE_SIDEMENU, this.toggleSidebar);
 
     const slug = this.$route.params.portalSlug;
     if (slug) this.lastActivePortalSlug = slug;
@@ -273,7 +273,7 @@ export default {
     this.fetchPortalAndItsCategories();
   },
   beforeDestroy() {
-    bus.$off(BUS_EVENTS.TOGGLE_SIDEMENU, this.toggleSidebar);
+    this.$emitter.off(BUS_EVENTS.TOGGLE_SIDEMENU, this.toggleSidebar);
   },
   updated() {
     const slug = this.$route.params.portalSlug;
diff --git a/app/javascript/dashboard/routes/dashboard/helpcenter/helpcenter.routes.js b/app/javascript/dashboard/routes/dashboard/helpcenter/helpcenter.routes.js
index a165b0277..0326534f3 100644
--- a/app/javascript/dashboard/routes/dashboard/helpcenter/helpcenter.routes.js
+++ b/app/javascript/dashboard/routes/dashboard/helpcenter/helpcenter.routes.js
@@ -30,13 +30,17 @@ const portalRoutes = [
   {
     path: getPortalRoute(''),
     name: 'default_portal_articles',
-    roles: ['administrator', 'agent'],
+    meta: {
+      permissions: ['administrator'],
+    },
     component: DefaultPortalArticles,
   },
   {
     path: getPortalRoute('all'),
     name: 'list_all_portals',
-    roles: ['administrator', 'agent'],
+    meta: {
+      permissions: ['administrator', 'agent'],
+    },
     component: ListAllPortals,
   },
   {
@@ -47,55 +51,73 @@ const portalRoutes = [
         path: '',
         name: 'new_portal_information',
         component: PortalDetails,
-        roles: ['administrator'],
+        meta: {
+          permissions: ['administrator'],
+        },
       },
       {
         path: ':portalSlug/customization',
         name: 'portal_customization',
         component: PortalCustomization,
-        roles: ['administrator'],
+        meta: {
+          permissions: ['administrator'],
+        },
       },
       {
         path: ':portalSlug/finish',
         name: 'portal_finish',
         component: PortalSettingsFinish,
-        roles: ['administrator'],
+        meta: {
+          permissions: ['administrator'],
+        },
       },
     ],
   },
   {
     path: getPortalRoute(':portalSlug'),
     name: 'portalSlug',
-    roles: ['administrator', 'agent'],
+    meta: {
+      permissions: ['administrator', 'agent'],
+    },
     component: ShowPortal,
   },
   {
     path: getPortalRoute(':portalSlug/edit'),
-    roles: ['administrator', 'agent'],
+    meta: {
+      permissions: ['administrator', 'agent'],
+    },
     component: EditPortal,
     children: [
       {
         path: '',
         name: 'edit_portal_information',
         component: EditPortalBasic,
-        roles: ['administrator'],
+        meta: {
+          permissions: ['administrator'],
+        },
       },
       {
         path: 'customizations',
         name: 'edit_portal_customization',
         component: EditPortalCustomization,
-        roles: ['administrator'],
+        meta: {
+          permissions: ['administrator'],
+        },
       },
       {
         path: 'locales',
         name: 'edit_portal_locales',
         component: EditPortalLocales,
-        roles: ['administrator'],
+        meta: {
+          permissions: ['administrator'],
+        },
       },
       {
         path: 'categories',
         name: 'list_all_locale_categories',
-        roles: ['administrator', 'agent'],
+        meta: {
+          permissions: ['administrator', 'agent'],
+        },
         component: ListAllCategories,
       },
     ],
@@ -106,39 +128,51 @@ const articleRoutes = [
   {
     path: getPortalRoute(':portalSlug/:locale/articles'),
     name: 'list_all_locale_articles',
-    roles: ['administrator', 'agent'],
+    meta: {
+      permissions: ['administrator', 'agent'],
+    },
     component: ListAllArticles,
   },
   {
     path: getPortalRoute(':portalSlug/:locale/articles/new'),
     name: 'new_article',
-    roles: ['administrator', 'agent'],
+    meta: {
+      permissions: ['administrator', 'agent'],
+    },
     component: NewArticle,
   },
   {
     path: getPortalRoute(':portalSlug/:locale/articles/mine'),
     name: 'list_mine_articles',
-    roles: ['administrator', 'agent'],
+    meta: {
+      permissions: ['administrator', 'agent'],
+    },
     component: ListAllArticles,
   },
   {
     path: getPortalRoute(':portalSlug/:locale/articles/archived'),
     name: 'list_archived_articles',
-    roles: ['administrator', 'agent'],
+    meta: {
+      permissions: ['administrator', 'agent'],
+    },
     component: ListAllArticles,
   },
 
   {
     path: getPortalRoute(':portalSlug/:locale/articles/draft'),
     name: 'list_draft_articles',
-    roles: ['administrator', 'agent'],
+    meta: {
+      permissions: ['administrator', 'agent'],
+    },
     component: ListAllArticles,
   },
 
   {
     path: getPortalRoute(':portalSlug/:locale/articles/:articleSlug'),
     name: 'edit_article',
-    roles: ['administrator', 'agent'],
+    meta: {
+      permissions: ['administrator', 'agent'],
+    },
     component: EditArticle,
   },
 ];
@@ -147,19 +181,25 @@ const categoryRoutes = [
   {
     path: getPortalRoute(':portalSlug/:locale/categories'),
     name: 'all_locale_categories',
-    roles: ['administrator', 'agent'],
+    meta: {
+      permissions: ['administrator', 'agent'],
+    },
     component: ListAllCategories,
   },
   {
     path: getPortalRoute(':portalSlug/:locale/categories/new'),
     name: 'new_category_in_locale',
-    roles: ['administrator', 'agent'],
+    meta: {
+      permissions: ['administrator', 'agent'],
+    },
     component: NewCategory,
   },
   {
     path: getPortalRoute(':portalSlug/:locale/categories/:categorySlug'),
     name: 'show_category',
-    roles: ['administrator', 'agent'],
+    meta: {
+      permissions: ['administrator', 'agent'],
+    },
     component: ListAllArticles,
   },
   {
@@ -167,13 +207,17 @@ const categoryRoutes = [
       ':portalSlug/:locale/categories/:categorySlug/articles'
     ),
     name: 'show_category_articles',
-    roles: ['administrator', 'agent'],
+    meta: {
+      permissions: ['administrator', 'agent'],
+    },
     component: ListCategoryArticles,
   },
   {
     path: getPortalRoute(':portalSlug/:locale/categories/:categorySlug'),
     name: 'edit_category',
-    roles: ['administrator', 'agent'],
+    meta: {
+      permissions: ['administrator', 'agent'],
+    },
     component: EditCategory,
   },
 ];
diff --git a/app/javascript/dashboard/routes/dashboard/helpcenter/pages/portals/EditPortalLocales.vue b/app/javascript/dashboard/routes/dashboard/helpcenter/pages/portals/EditPortalLocales.vue
index e6cee06a4..de1fd7e65 100644
--- a/app/javascript/dashboard/routes/dashboard/helpcenter/pages/portals/EditPortalLocales.vue
+++ b/app/javascript/dashboard/routes/dashboard/helpcenter/pages/portals/EditPortalLocales.vue
@@ -35,7 +35,7 @@ const locales = computed(() => {
 });
 const allowedLocales = computed(() => {
   return Object.keys(locales.value).map(key => {
-    return this.locales.value[key].code;
+    return locales.value[key].code;
   });
 });
 
@@ -72,7 +72,7 @@ async function updatePortalLocales({
 
 function changeDefaultLocale({ localeCode }) {
   updatePortalLocales({
-    allowedLocales: allowedLocales.value,
+    newAllowedLocales: allowedLocales.value,
     defaultLocale: localeCode,
     messageKey: 'CHANGE_DEFAULT_LOCALE',
   });
@@ -90,7 +90,7 @@ function deletePortalLocale({ localeCode }) {
   const defaultLocale = currentPortal.value?.meta.default_locale;
 
   updatePortalLocales({
-    allowedLocales: updatedLocales,
+    newAllowedLocales: updatedLocales,
     defaultLocale,
     messageKey: 'DELETE_LOCALE',
   });
diff --git a/app/javascript/dashboard/routes/dashboard/inbox/InboxList.vue b/app/javascript/dashboard/routes/dashboard/inbox/InboxList.vue
index 93ba310c3..f120bbea5 100644
--- a/app/javascript/dashboard/routes/dashboard/inbox/InboxList.vue
+++ b/app/javascript/dashboard/routes/dashboard/inbox/InboxList.vue
@@ -47,6 +47,7 @@
 <script>
 import { mapGetters } from 'vuex';
 import wootConstants from 'dashboard/constants/globals';
+
 import InboxCard from './components/InboxCard.vue';
 import InboxListHeader from './components/InboxListHeader.vue';
 import { INBOX_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
@@ -103,6 +104,13 @@ export default {
       return !this.uiFlags.isFetching && !this.notifications.length;
     },
   },
+  watch: {
+    inboxFilters(newVal, oldVal) {
+      if (newVal !== oldVal) {
+        this.$store.dispatch('notifications/updateNotificationFilters', newVal);
+      }
+    },
+  },
   mounted() {
     this.setSavedFilter();
     this.fetchNotifications();
@@ -190,6 +198,10 @@ export default {
       this.status = status;
       this.type = type;
       this.sortOrder = sortBy || wootConstants.INBOX_SORT_BY.NEWEST;
+      this.$store.dispatch(
+        'notifications/setNotificationFilters',
+        this.inboxFilters
+      );
     },
   },
 };
diff --git a/app/javascript/dashboard/routes/dashboard/inbox/InboxView.vue b/app/javascript/dashboard/routes/dashboard/inbox/InboxView.vue
index 7fe8a8000..f7d41e223 100644
--- a/app/javascript/dashboard/routes/dashboard/inbox/InboxView.vue
+++ b/app/javascript/dashboard/routes/dashboard/inbox/InboxView.vue
@@ -140,7 +140,7 @@ export default {
       this.$store
         .dispatch('setActiveChat', { data: selectedConversation })
         .then(() => {
-          bus.$emit(BUS_EVENTS.SCROLL_TO_MESSAGE);
+          this.$emitter.emit(BUS_EVENTS.SCROLL_TO_MESSAGE);
         });
     },
     findConversation() {
diff --git a/app/javascript/dashboard/routes/dashboard/inbox/components/InboxItemHeader.vue b/app/javascript/dashboard/routes/dashboard/inbox/components/InboxItemHeader.vue
index e8ac446db..5a91e4762 100644
--- a/app/javascript/dashboard/routes/dashboard/inbox/components/InboxItemHeader.vue
+++ b/app/javascript/dashboard/routes/dashboard/inbox/components/InboxItemHeader.vue
@@ -92,10 +92,10 @@ export default {
     ...mapGetters({ meta: 'notifications/getMeta' }),
   },
   mounted() {
-    bus.$on(CMD_SNOOZE_NOTIFICATION, this.onCmdSnoozeNotification);
+    this.$emitter.on(CMD_SNOOZE_NOTIFICATION, this.onCmdSnoozeNotification);
   },
   destroyed() {
-    bus.$off(CMD_SNOOZE_NOTIFICATION, this.onCmdSnoozeNotification);
+    this.$emitter.off(CMD_SNOOZE_NOTIFICATION, this.onCmdSnoozeNotification);
   },
   methods: {
     openSnoozeNotificationModal() {
diff --git a/app/javascript/dashboard/routes/dashboard/inbox/routes.js b/app/javascript/dashboard/routes/dashboard/inbox/routes.js
index 9c26fa64e..729fee76d 100644
--- a/app/javascript/dashboard/routes/dashboard/inbox/routes.js
+++ b/app/javascript/dashboard/routes/dashboard/inbox/routes.js
@@ -12,13 +12,17 @@ export const routes = [
         path: '',
         name: 'inbox_view',
         component: InboxEmptyStateView,
-        roles: ['administrator', 'agent'],
+        meta: {
+          permissions: ['administrator', 'agent'],
+        },
       },
       {
         path: ':notification_id',
         name: 'inbox_view_conversation',
         component: InboxDetailView,
-        roles: ['administrator', 'agent'],
+        meta: {
+          permissions: ['administrator', 'agent'],
+        },
       },
     ],
   },
diff --git a/app/javascript/dashboard/routes/dashboard/notifications/routes.js b/app/javascript/dashboard/routes/dashboard/notifications/routes.js
index 38812fc92..e3d125333 100644
--- a/app/javascript/dashboard/routes/dashboard/notifications/routes.js
+++ b/app/javascript/dashboard/routes/dashboard/notifications/routes.js
@@ -18,7 +18,9 @@ export const routes = [
         path: '',
         name: 'notifications_index',
         component: NotificationsView,
-        roles: ['administrator', 'agent'],
+        meta: {
+          permissions: ['administrator', 'agent'],
+        },
       },
     ],
   },
diff --git a/app/javascript/dashboard/routes/dashboard/settings/account/Index.vue b/app/javascript/dashboard/routes/dashboard/settings/account/Index.vue
index 793b577d7..0f9bbef5a 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/account/Index.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/account/Index.vue
@@ -200,7 +200,7 @@ export default {
     },
 
     featureInboundEmailEnabled() {
-      return !!this.features.inbound_emails;
+      return !!this.features?.inbound_emails;
     },
 
     featureCustomReplyDomainEnabled() {
diff --git a/app/javascript/dashboard/routes/dashboard/settings/account/account.routes.js b/app/javascript/dashboard/routes/dashboard/settings/account/account.routes.js
index 0acfd5bd5..2742621e9 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/account/account.routes.js
+++ b/app/javascript/dashboard/routes/dashboard/settings/account/account.routes.js
@@ -6,7 +6,9 @@ export default {
   routes: [
     {
       path: frontendURL('accounts/:accountId/settings/general'),
-      roles: ['administrator'],
+      meta: {
+        permissions: ['administrator'],
+      },
       component: SettingsContent,
       props: {
         headerTitle: 'GENERAL_SETTINGS.TITLE',
@@ -18,7 +20,9 @@ export default {
           path: '',
           name: 'general_settings_index',
           component: Index,
-          roles: ['administrator'],
+          meta: {
+            permissions: ['administrator'],
+          },
         },
       ],
     },
diff --git a/app/javascript/dashboard/routes/dashboard/settings/agentBots/agentBot.routes.js b/app/javascript/dashboard/routes/dashboard/settings/agentBots/agentBot.routes.js
index 382594c73..55210397f 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/agentBots/agentBot.routes.js
+++ b/app/javascript/dashboard/routes/dashboard/settings/agentBots/agentBot.routes.js
@@ -8,7 +8,9 @@ export default {
   routes: [
     {
       path: frontendURL('accounts/:accountId/settings/agent-bots'),
-      roles: ['administrator'],
+      meta: {
+        permissions: ['administrator'],
+      },
       component: SettingsContent,
       props: {
         headerTitle: 'AGENT_BOTS.HEADER',
@@ -20,19 +22,25 @@ export default {
           path: '',
           name: 'agent_bots',
           component: Bot,
-          roles: ['administrator'],
+          meta: {
+            permissions: ['administrator'],
+          },
         },
         {
           path: 'csml/new',
           name: 'agent_bots_csml_new',
           component: CsmlNewBot,
-          roles: ['administrator'],
+          meta: {
+            permissions: ['administrator'],
+          },
         },
         {
           path: 'csml/:botId',
           name: 'agent_bots_csml_edit',
           component: CsmlEditBot,
-          roles: ['administrator'],
+          meta: {
+            permissions: ['administrator'],
+          },
         },
       ],
     },
diff --git a/app/javascript/dashboard/routes/dashboard/settings/agents/AddAgent.vue b/app/javascript/dashboard/routes/dashboard/settings/agents/AddAgent.vue
index f2037b080..e91439453 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/agents/AddAgent.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/agents/AddAgent.vue
@@ -69,8 +69,10 @@
 <script>
 import { required, minLength, email } from 'vuelidate/lib/validators';
 import { mapGetters } from 'vuex';
+import alertMixin from 'shared/mixins/alertMixin';
 
 export default {
+  mixins: [alertMixin],
   props: {
     onClose: {
       type: Function,
@@ -117,9 +119,6 @@ export default {
   },
 
   methods: {
-    showAlert(message) {
-      bus.$emit('newToastMessage', message);
-    },
     async addAgent() {
       try {
         await this.$store.dispatch('agents/create', {
diff --git a/app/javascript/dashboard/routes/dashboard/settings/agents/EditAgent.vue b/app/javascript/dashboard/routes/dashboard/settings/agents/EditAgent.vue
index 765ec57df..406cdd9c2 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/agents/EditAgent.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/agents/EditAgent.vue
@@ -83,6 +83,7 @@ import WootSubmitButton from '../../../../components/buttons/FormSubmitButton.vu
 import Modal from '../../../../components/Modal.vue';
 import Auth from '../../../../api/auth';
 import wootConstants from 'dashboard/constants/globals';
+import alertMixin from 'shared/mixins/alertMixin';
 
 const { AVAILABILITY_STATUS_KEYS } = wootConstants;
 
@@ -91,6 +92,7 @@ export default {
     WootSubmitButton,
     Modal,
   },
+  mixins: [alertMixin],
   props: {
     id: {
       type: Number,
@@ -169,9 +171,6 @@ export default {
     },
   },
   methods: {
-    showAlert(message) {
-      bus.$emit('newToastMessage', message);
-    },
     async editAgent() {
       try {
         await this.$store.dispatch('agents/update', {
diff --git a/app/javascript/dashboard/routes/dashboard/settings/agents/Index.vue b/app/javascript/dashboard/routes/dashboard/settings/agents/Index.vue
index c4d7a99f9..dd0cbb27b 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/agents/Index.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/agents/Index.vue
@@ -130,6 +130,7 @@ import globalConfigMixin from 'shared/mixins/globalConfigMixin';
 import Thumbnail from '../../../../components/widgets/Thumbnail.vue';
 import AddAgent from './AddAgent.vue';
 import EditAgent from './EditAgent.vue';
+import alertMixin from 'shared/mixins/alertMixin';
 
 export default {
   components: {
@@ -137,7 +138,7 @@ export default {
     EditAgent,
     Thumbnail,
   },
-  mixins: [globalConfigMixin],
+  mixins: [globalConfigMixin, alertMixin],
   data() {
     return {
       loading: {},
@@ -230,19 +231,19 @@ export default {
     async deleteAgent(id) {
       try {
         await this.$store.dispatch('agents/delete', id);
-        this.showAlert(this.$t('AGENT_MGMT.DELETE.API.SUCCESS_MESSAGE'));
+        this.showAlertMessage(this.$t('AGENT_MGMT.DELETE.API.SUCCESS_MESSAGE'));
       } catch (error) {
-        this.showAlert(this.$t('AGENT_MGMT.DELETE.API.ERROR_MESSAGE'));
+        this.showAlertMessage(this.$t('AGENT_MGMT.DELETE.API.ERROR_MESSAGE'));
       }
     },
     // Show SnackBar
-    showAlert(message) {
+    showAlertMessage(message) {
       // Reset loading, current selected agent
       this.loading[this.currentAgent.id] = false;
       this.currentAgent = {};
       // Show message
       this.agentAPI.message = message;
-      bus.$emit('newToastMessage', message);
+      this.showAlert(message);
     },
   },
 };
diff --git a/app/javascript/dashboard/routes/dashboard/settings/agents/agent.routes.js b/app/javascript/dashboard/routes/dashboard/settings/agents/agent.routes.js
index cd23432ff..854450c5d 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/agents/agent.routes.js
+++ b/app/javascript/dashboard/routes/dashboard/settings/agents/agent.routes.js
@@ -15,14 +15,15 @@ export default {
       children: [
         {
           path: '',
-          name: 'agents_wrapper',
           redirect: 'list',
         },
         {
           path: 'list',
           name: 'agent_list',
           component: AgentHome,
-          roles: ['administrator'],
+          meta: {
+            permissions: ['administrator'],
+          },
         },
       ],
     },
diff --git a/app/javascript/dashboard/routes/dashboard/settings/attributes/attributes.routes.js b/app/javascript/dashboard/routes/dashboard/settings/attributes/attributes.routes.js
index 72d79a9de..93c4f8eda 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/attributes/attributes.routes.js
+++ b/app/javascript/dashboard/routes/dashboard/settings/attributes/attributes.routes.js
@@ -15,14 +15,15 @@ export default {
       children: [
         {
           path: '',
-          name: 'attributes_wrapper',
           redirect: 'list',
         },
         {
           path: 'list',
           name: 'attributes_list',
           component: AttributesHome,
-          roles: ['administrator'],
+          meta: {
+            permissions: ['administrator'],
+          },
         },
       ],
     },
diff --git a/app/javascript/dashboard/routes/dashboard/settings/auditlogs/audit.routes.js b/app/javascript/dashboard/routes/dashboard/settings/auditlogs/audit.routes.js
index 00c1fda74..acf061288 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/auditlogs/audit.routes.js
+++ b/app/javascript/dashboard/routes/dashboard/settings/auditlogs/audit.routes.js
@@ -16,13 +16,14 @@ export default {
       children: [
         {
           path: '',
-          name: 'auditlogs_wrapper',
           redirect: 'list',
         },
         {
           path: 'list',
           name: 'auditlogs_list',
-          roles: ['administrator'],
+          meta: {
+            permissions: ['administrator'],
+          },
           component: AuditLogsHome,
         },
       ],
diff --git a/app/javascript/dashboard/routes/dashboard/settings/automation/automation.routes.js b/app/javascript/dashboard/routes/dashboard/settings/automation/automation.routes.js
index 3a5d6c887..14b03a45a 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/automation/automation.routes.js
+++ b/app/javascript/dashboard/routes/dashboard/settings/automation/automation.routes.js
@@ -15,14 +15,15 @@ export default {
       children: [
         {
           path: '',
-          name: 'automation_wrapper',
           redirect: 'list',
         },
         {
           path: 'list',
           name: 'automation_list',
           component: Automation,
-          roles: ['administrator'],
+          meta: {
+            permissions: ['administrator'],
+          },
         },
       ],
     },
diff --git a/app/javascript/dashboard/routes/dashboard/settings/billing/billing.routes.js b/app/javascript/dashboard/routes/dashboard/settings/billing/billing.routes.js
index 7a37f320a..f1042e81a 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/billing/billing.routes.js
+++ b/app/javascript/dashboard/routes/dashboard/settings/billing/billing.routes.js
@@ -6,7 +6,9 @@ export default {
   routes: [
     {
       path: frontendURL('accounts/:accountId/settings/billing'),
-      roles: ['administrator'],
+      meta: {
+        permissions: ['administrator'],
+      },
       component: SettingsContent,
       props: {
         headerTitle: 'BILLING_SETTINGS.TITLE',
@@ -18,7 +20,9 @@ export default {
           path: '',
           name: 'billing_settings_index',
           component: Index,
-          roles: ['administrator'],
+          meta: {
+            permissions: ['administrator'],
+          },
         },
       ],
     },
diff --git a/app/javascript/dashboard/routes/dashboard/settings/campaigns/campaigns.routes.js b/app/javascript/dashboard/routes/dashboard/settings/campaigns/campaigns.routes.js
index 1ac007ed6..5c8581981 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/campaigns/campaigns.routes.js
+++ b/app/javascript/dashboard/routes/dashboard/settings/campaigns/campaigns.routes.js
@@ -19,7 +19,9 @@ export default {
         {
           path: 'ongoing',
           name: 'ongoing_campaigns',
-          roles: ['administrator'],
+          meta: {
+            permissions: ['administrator'],
+          },
           component: Index,
         },
       ],
@@ -35,7 +37,9 @@ export default {
         {
           path: 'one_off',
           name: 'one_off',
-          roles: ['administrator'],
+          meta: {
+            permissions: ['administrator'],
+          },
           component: Index,
         },
       ],
diff --git a/app/javascript/dashboard/routes/dashboard/settings/canned/Index.vue b/app/javascript/dashboard/routes/dashboard/settings/canned/Index.vue
index 379d4af6f..0cc4b5932 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/canned/Index.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/canned/Index.vue
@@ -132,12 +132,14 @@
 import { mapGetters } from 'vuex';
 import AddCanned from './AddCanned.vue';
 import EditCanned from './EditCanned.vue';
+import alertMixin from 'shared/mixins/alertMixin';
 
 export default {
   components: {
     AddCanned,
     EditCanned,
   },
+  mixins: [alertMixin],
   data() {
     return {
       loading: {},
@@ -187,13 +189,13 @@ export default {
       });
       this.sortOrder = this.sortOrder === 'asc' ? 'desc' : 'asc';
     },
-    showAlert(message) {
+    showAlertMessage(message) {
       // Reset loading, current selected agent
       this.loading[this.selectedResponse.id] = false;
       this.selectedResponse = {};
       // Show message
       this.cannedResponseAPI.message = message;
-      bus.$emit('newToastMessage', message);
+      this.showAlert(message);
     },
     // Edit Function
     openAddPopup() {
@@ -230,12 +232,14 @@ export default {
       this.$store
         .dispatch('deleteCannedResponse', id)
         .then(() => {
-          this.showAlert(this.$t('CANNED_MGMT.DELETE.API.SUCCESS_MESSAGE'));
+          this.showAlertMessage(
+            this.$t('CANNED_MGMT.DELETE.API.SUCCESS_MESSAGE')
+          );
         })
         .catch(error => {
           const errorMessage =
             error?.message || this.$t('CANNED_MGMT.DELETE.API.ERROR_MESSAGE');
-          this.showAlert(errorMessage);
+          this.showAlertMessage(errorMessage);
         });
     },
   },
diff --git a/app/javascript/dashboard/routes/dashboard/settings/canned/canned.routes.js b/app/javascript/dashboard/routes/dashboard/settings/canned/canned.routes.js
index 73b370e2a..236801c8c 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/canned/canned.routes.js
+++ b/app/javascript/dashboard/routes/dashboard/settings/canned/canned.routes.js
@@ -16,13 +16,14 @@ export default {
       children: [
         {
           path: '',
-          name: 'canned_wrapper',
           redirect: 'list',
         },
         {
           path: 'list',
           name: 'canned_list',
-          roles: ['administrator', 'agent'],
+          meta: {
+            permissions: ['administrator', 'agent'],
+          },
           component: CannedHome,
         },
       ],
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/AddAgents.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/AddAgents.vue
index 6cd3999aa..61157e486 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/inbox/AddAgents.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/AddAgents.vue
@@ -51,11 +51,13 @@ import { mapGetters } from 'vuex';
 import InboxMembersAPI from '../../../../api/inboxMembers';
 import router from '../../../index';
 import PageHeader from '../SettingsSubPageHeader.vue';
+import alertMixin from 'shared/mixins/alertMixin';
 
 export default {
   components: {
     PageHeader,
   },
+  mixins: [alertMixin],
 
   validations: {
     selectedAgents: {
@@ -98,7 +100,7 @@ export default {
           },
         });
       } catch (error) {
-        bus.$emit('newToastMessage', error.message);
+        this.showAlert(error.message);
       }
       this.isCreating = false;
     },
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/Index.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/Index.vue
index 67c40e2bf..f9290786e 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/inbox/Index.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/Index.vue
@@ -136,12 +136,13 @@ import Settings from './Settings.vue';
 import adminMixin from '../../../../mixins/isAdmin';
 import accountMixin from '../../../../mixins/account';
 import globalConfigMixin from 'shared/mixins/globalConfigMixin';
+import alertMixin from 'shared/mixins/alertMixin';
 
 export default {
   components: {
     Settings,
   },
-  mixins: [adminMixin, accountMixin, globalConfigMixin],
+  mixins: [adminMixin, accountMixin, globalConfigMixin, alertMixin],
   data() {
     return {
       loading: {},
@@ -194,15 +195,9 @@ export default {
     async deleteInbox({ id }) {
       try {
         await this.$store.dispatch('inboxes/delete', id);
-        bus.$emit(
-          'newToastMessage',
-          this.$t('INBOX_MGMT.DELETE.API.SUCCESS_MESSAGE')
-        );
+        this.showAlert(this.$t('INBOX_MGMT.DELETE.API.SUCCESS_MESSAGE'));
       } catch (error) {
-        bus.$emit(
-          'newToastMessage',
-          this.$t('INBOX_MGMT.DELETE.API.ERROR_MESSAGE')
-        );
+        this.showAlert(this.$t('INBOX_MGMT.DELETE.API.ERROR_MESSAGE'));
       }
     },
 
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/Settings.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/Settings.vue
index eb9108232..8735c8d88 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/inbox/Settings.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/Settings.vue
@@ -21,10 +21,8 @@
       </woot-tabs>
     </setting-intro-banner>
 
-    <inbox-reconnection-required
-      v-if="isReconnectionRequired"
-      class="mx-8 mt-5"
-    />
+    <microsoft-reauthorize v-if="microsoftUnauthorized" :inbox="inbox" />
+    <facebook-reauthorize v-if="facebookUnauthorized" :inbox="inbox" />
 
     <div v-if="selectedTabKey === 'inbox_settings'" class="mx-8">
       <settings-section
@@ -402,7 +400,6 @@
           @click="updateInbox"
         />
       </settings-section>
-      <facebook-reauthorize v-if="isAFacebookInbox" :inbox-id="inbox.id" />
     </div>
 
     <div v-if="selectedTabKey === 'collaborators'" class="mx-8">
@@ -440,7 +437,7 @@ import WeeklyAvailability from './components/WeeklyAvailability.vue';
 import GreetingsEditor from 'shared/components/GreetingsEditor.vue';
 import ConfigurationPage from './settingsPage/ConfigurationPage.vue';
 import CollaboratorsPage from './settingsPage/CollaboratorsPage.vue';
-import InboxReconnectionRequired from './components/InboxReconnectionRequired';
+import MicrosoftReauthorize from './channels/microsoft/Reauthorize.vue';
 import WidgetBuilder from './WidgetBuilder.vue';
 import BotConfiguration from './components/BotConfiguration.vue';
 import { FEATURE_FLAGS } from '../../../../featureFlags';
@@ -459,7 +456,7 @@ export default {
     WeeklyAvailability,
     WidgetBuilder,
     SenderNameExamplePreview,
-    InboxReconnectionRequired,
+    MicrosoftReauthorize,
   },
   mixins: [alertMixin, configMixin, inboxMixin],
   data() {
@@ -544,7 +541,8 @@ export default {
         this.isALineChannel ||
         this.isAPIInbox ||
         (this.isAnEmailChannel && !this.inbox.provider) ||
-        (this.isAnEmailChannel && this.inbox.provider === 'microsoft') ||
+        this.isAMicrosoftInbox ||
+        this.isAGoogleInbox ||
         this.isAWhatsAppChannel ||
         this.isAWebWidgetInbox
       ) {
@@ -621,8 +619,11 @@ export default {
         return true;
       return false;
     },
-    isReconnectionRequired() {
-      return false;
+    microsoftUnauthorized() {
+      return this.isAMicrosoftInbox && this.inbox.reauthorization_required;
+    },
+    facebookUnauthorized() {
+      return this.isAFacebookInbox && this.inbox.reauthorization_required;
     },
   },
   watch: {
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/Email.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/Email.vue
index 3112b1089..375e5aefb 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/Email.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/Email.vue
@@ -8,7 +8,7 @@
       :header-title="$t('INBOX_MGMT.ADD.EMAIL_PROVIDER.TITLE')"
       :header-content="$t('INBOX_MGMT.ADD.EMAIL_PROVIDER.DESCRIPTION')"
     />
-    <div class="grid grid-cols-4 max-w-3xl mx-0 mt-6">
+    <div class="grid max-w-3xl grid-cols-4 mx-0 mt-6">
       <channel-selector
         v-for="emailProvider in emailProviderList"
         :key="emailProvider.key"
@@ -20,58 +20,59 @@
     </div>
   </div>
   <microsoft v-else-if="provider === 'microsoft'" />
+  <google v-else-if="provider === 'google'" />
   <forward-to-option v-else-if="provider === 'other_provider'" />
 </template>
-<script>
+<script setup>
+import { ref, computed } from 'vue';
 import ForwardToOption from './emailChannels/ForwardToOption.vue';
 import Microsoft from './emailChannels/Microsoft.vue';
-import { mapGetters } from 'vuex';
+import Google from './emailChannels/Google.vue';
 import ChannelSelector from 'dashboard/components/ChannelSelector.vue';
 import PageHeader from '../../SettingsSubPageHeader.vue';
 
-export default {
-  components: {
-    ChannelSelector,
-    ForwardToOption,
-    Microsoft,
-    PageHeader,
-  },
-  data() {
-    return { provider: '' };
-  },
-  computed: {
-    ...mapGetters({
-      globalConfig: 'globalConfig/get',
-      isAChatwootInstance: 'globalConfig/isAChatwootInstance',
-    }),
-    emailProviderList() {
-      return [
-        {
-          title: this.$t('INBOX_MGMT.EMAIL_PROVIDERS.MICROSOFT'),
-          isEnabled: !!this.globalConfig.azureAppId,
-          key: 'microsoft',
-          src: '/assets/images/dashboard/channels/microsoft.png',
-        },
-        {
-          title: this.$t('INBOX_MGMT.EMAIL_PROVIDERS.OTHER_PROVIDERS'),
-          isEnabled: true,
-          key: 'other_provider',
-          src: '/assets/images/dashboard/channels/email.png',
-        },
-      ].filter(provider => {
-        if (this.isAChatwootInstance) {
-          return true;
-        }
-        return provider.isEnabled;
-      });
+import { useStoreGetters } from 'dashboard/composables/store';
+import { useI18n } from 'dashboard/composables/useI18n';
+
+const provider = ref('');
+
+const getters = useStoreGetters();
+const { t } = useI18n();
+
+const globalConfig = getters['globalConfig/get'];
+const isAChatwootInstance = getters['globalConfig/isAChatwootInstance'];
+
+const emailProviderList = computed(() => {
+  return [
+    {
+      title: t('INBOX_MGMT.EMAIL_PROVIDERS.MICROSOFT'),
+      isEnabled: !!globalConfig.value.azureAppId,
+      key: 'microsoft',
+      src: '/assets/images/dashboard/channels/microsoft.png',
     },
-  },
-  methods: {
-    onClick(emailProvider) {
-      if (emailProvider.isEnabled) {
-        this.provider = emailProvider.key;
-      }
+    {
+      title: t('INBOX_MGMT.EMAIL_PROVIDERS.GOOGLE'),
+      isEnabled: !!window.chatwootConfig.googleOAuthClientId,
+      key: 'google',
+      src: '/assets/images/dashboard/channels/google.png',
     },
-  },
-};
+    {
+      title: t('INBOX_MGMT.EMAIL_PROVIDERS.OTHER_PROVIDERS'),
+      isEnabled: true,
+      key: 'other_provider',
+      src: '/assets/images/dashboard/channels/email.png',
+    },
+  ].filter(providerConfig => {
+    if (isAChatwootInstance.value) {
+      return true;
+    }
+    return providerConfig.isEnabled;
+  });
+});
+
+function onClick(emailProvider) {
+  if (emailProvider.isEnabled) {
+    this.provider = emailProvider.key;
+  }
+}
 </script>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/emailChannels/Google.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/emailChannels/Google.vue
new file mode 100644
index 000000000..b0588bdd6
--- /dev/null
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/emailChannels/Google.vue
@@ -0,0 +1,18 @@
+<script setup>
+import OAuthChannel from './OAuthChannel.vue';
+import { defineComponent } from 'vue';
+
+defineComponent({
+  name: 'GoogleOAuthChannel',
+});
+</script>
+<template>
+  <OAuthChannel
+    provider="google"
+    :title="$t('INBOX_MGMT.ADD.GOOGLE.TITLE')"
+    :description="$t('INBOX_MGMT.ADD.GOOGLE.DESCRIPTION')"
+    :input-placeholder="$t('INBOX_MGMT.ADD.GOOGLE.EMAIL_PLACEHOLDER')"
+    :submit-button-text="$t('INBOX_MGMT.ADD.GOOGLE.SIGN_IN')"
+    :error-message="$t('INBOX_MGMT.ADD.GOOGLE.ERROR_MESSAGE')"
+  />
+</template>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/emailChannels/Microsoft.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/emailChannels/Microsoft.vue
index d1b48bf65..ee0b29360 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/emailChannels/Microsoft.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/emailChannels/Microsoft.vue
@@ -1,71 +1,19 @@
-<template>
-  <div
-    class="border border-slate-25 dark:border-slate-800/60 bg-white dark:bg-slate-900 h-full p-6 w-full max-w-full md:w-3/4 md:max-w-[75%] flex-shrink-0 flex-grow-0"
-  >
-    <settings-sub-page-header
-      :header-title="$t('INBOX_MGMT.ADD.MICROSOFT.TITLE')"
-      :header-content="$t('INBOX_MGMT.ADD.MICROSOFT.DESCRIPTION')"
-    />
-    <form
-      class="microsoft--sign-in-form"
-      @submit.prevent="requestAuthorization"
-    >
-      <woot-input
-        v-model.trim="email"
-        type="text"
-        :placeholder="$t('INBOX_MGMT.ADD.MICROSOFT.EMAIL_PLACEHOLDER')"
-        @blur="$v.email.$touch"
-      />
-      <woot-submit-button
-        icon="brand-twitter"
-        button-text="Sign in with Microsoft"
-        type="submit"
-        :loading="isRequestingAuthorization"
-      />
-    </form>
-  </div>
-</template>
-<script>
-import alertMixin from 'shared/mixins/alertMixin';
-import microsoftClient from 'dashboard/api/channel/microsoftClient';
-import SettingsSubPageHeader from '../../../SettingsSubPageHeader.vue';
-import { required, email } from 'vuelidate/lib/validators';
+<script setup>
+import OAuthChannel from './OAuthChannel.vue';
+import { defineComponent } from 'vue';
 
-export default {
-  components: { SettingsSubPageHeader },
-  mixins: [alertMixin],
-  data() {
-    return { email: '', isRequestingAuthorization: false };
-  },
-  validations: {
-    email: { required, email },
-  },
-  methods: {
-    async requestAuthorization() {
-      try {
-        this.$v.$touch();
-        if (this.$v.$invalid) return;
-
-        this.isRequestingAuthorization = true;
-        const response = await microsoftClient.generateAuthorization({
-          email: this.email,
-        });
-        const {
-          data: { url },
-        } = response;
-        window.location.href = url;
-      } catch (error) {
-        this.showAlert(this.$t('INBOX_MGMT.ADD.MICROSOFT.ERROR_MESSAGE'));
-      } finally {
-        this.isRequestingAuthorization = false;
-      }
-    },
-  },
-};
+defineComponent({
+  name: 'MicrosoftOAuthChannel',
+});
 </script>
 
-<style scoped>
-.microsoft--sign-in-form {
-  @apply mt-6;
-}
-</style>
+<template>
+  <OAuthChannel
+    provider="microsoft"
+    :title="$t('INBOX_MGMT.ADD.MICROSOFT.TITLE')"
+    :description="$t('INBOX_MGMT.ADD.MICROSOFT.DESCRIPTION')"
+    :input-placeholder="$t('INBOX_MGMT.ADD.MICROSOFT.EMAIL_PLACEHOLDER')"
+    :submit-button-text="$t('INBOX_MGMT.ADD.MICROSOFT.SIGN_IN')"
+    :error-message="$t('INBOX_MGMT.ADD.MICROSOFT.ERROR_MESSAGE')"
+  />
+</template>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/emailChannels/OAuthChannel.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/emailChannels/OAuthChannel.vue
new file mode 100644
index 000000000..b6ccef365
--- /dev/null
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/emailChannels/OAuthChannel.vue
@@ -0,0 +1,89 @@
+<script setup>
+import { ref, computed } from 'vue';
+
+import microsoftClient from 'dashboard/api/channel/microsoftClient';
+import googleClient from 'dashboard/api/channel/googleClient';
+import SettingsSubPageHeader from '../../../SettingsSubPageHeader.vue';
+
+import { useAlert } from 'dashboard/composables';
+
+const props = defineProps({
+  provider: {
+    type: String,
+    required: true,
+    validate: value => ['microsoft', 'google'].includes(value),
+  },
+  title: {
+    type: String,
+    required: true,
+  },
+  description: {
+    type: String,
+    required: true,
+  },
+  submitButtonText: {
+    type: String,
+    required: true,
+  },
+  errorMessage: {
+    type: String,
+    required: true,
+  },
+  inputPlaceholder: {
+    type: String,
+    required: true,
+  },
+});
+
+const isRequestingAuthorization = ref(false);
+const email = ref('');
+
+const client = computed(() => {
+  if (props.provider === 'microsoft') {
+    return microsoftClient;
+  }
+
+  return googleClient;
+});
+
+async function requestAuthorization() {
+  try {
+    isRequestingAuthorization.value = true;
+    const response = await client.value.generateAuthorization({
+      email: email.value,
+    });
+    const {
+      data: { url },
+    } = response;
+
+    window.location.href = url;
+  } catch (error) {
+    useAlert(props.errorMessage);
+  } finally {
+    isRequestingAuthorization.value = false;
+  }
+}
+</script>
+<template>
+  <div
+    class="border border-slate-25 dark:border-slate-800/60 bg-white dark:bg-slate-900 h-full p-6 w-full max-w-full md:w-3/4 md:max-w-[75%] flex-shrink-0 flex-grow-0"
+  >
+    <settings-sub-page-header
+      :header-title="title"
+      :header-content="description"
+    />
+    <form class="mt-6" @submit.prevent="requestAuthorization">
+      <woot-input
+        v-model="email"
+        type="email"
+        :placeholder="inputPlaceholder"
+      />
+      <woot-submit-button
+        icon="brand-twitter"
+        type="submit"
+        :button-text="submitButtonText"
+        :loading="isRequestingAuthorization"
+      />
+    </form>
+  </div>
+</template>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/microsoft/Reauthorize.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/microsoft/Reauthorize.vue
index 57a9d3759..976b65534 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/microsoft/Reauthorize.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/microsoft/Reauthorize.vue
@@ -1,63 +1,44 @@
-<template>
-  <div class="mx-8">
-    <settings-section
-      :title="$t('INBOX_MGMT.MICROSOFT.TITLE')"
-      :sub-title="$t('INBOX_MGMT.MICROSOFT.SUBTITLE')"
-    >
-      <div class="mb-6">
-        <form @submit.prevent="requestAuthorization">
-          <woot-submit-button
-            icon="brand-twitter"
-            button-text="Sign in with Microsoft"
-            type="submit"
-            :loading="isRequestingAuthorization"
-          />
-        </form>
-      </div>
-    </settings-section>
-  </div>
-</template>
-<script>
-import alertMixin from 'shared/mixins/alertMixin';
-import microsoftClient from '../../../../../../api/channel/microsoftClient';
-import SettingsSection from '../../../../../../components/SettingsSection.vue';
+<script setup>
+import { ref } from 'vue';
+import InboxReconnectionRequired from '../../components/InboxReconnectionRequired';
+import microsoftClient from 'dashboard/api/channel/microsoftClient';
 
-export default {
-  components: {
-    SettingsSection,
+import { useI18n } from 'dashboard/composables/useI18n';
+import { useAlert } from 'dashboard/composables';
+
+const { t } = useI18n();
+
+const props = defineProps({
+  inbox: {
+    type: Object,
+    default: () => ({}),
   },
-  mixins: [alertMixin],
-  props: {
-    inbox: {
-      type: Object,
-      default: () => ({}),
-    },
-  },
-  data() {
-    return { isRequestingAuthorization: false };
-  },
-  methods: {
-    async requestAuthorization() {
-      try {
-        this.isRequestingAuthorization = true;
-        const response = await microsoftClient.generateAuthorization({
-          email: this.inbox.email,
-        });
-        const {
-          data: { url },
-        } = response;
-        window.location.href = url;
-      } catch (error) {
-        this.showAlert(this.$t('INBOX_MGMT.ADD.MICROSOFT.ERROR_MESSAGE'));
-      } finally {
-        this.isRequestingAuthorization = false;
-      }
-    },
-  },
-};
-</script>
-<style lang="scss" scoped>
-.smtp-details-wrap {
-  margin-bottom: var(--space-medium);
+});
+
+const isRequestingAuthorization = ref(false);
+
+async function requestAuthorization() {
+  try {
+    isRequestingAuthorization.value = true;
+    const response = await microsoftClient.generateAuthorization({
+      email: props.inbox.email,
+    });
+
+    const {
+      data: { url },
+    } = response;
+    window.location.href = url;
+  } catch (error) {
+    useAlert(t('INBOX_MGMT.ADD.MICROSOFT.ERROR_MESSAGE'));
+  } finally {
+    isRequestingAuthorization.value = false;
+  }
 }
-</style>
+</script>
+
+<template>
+  <inbox-reconnection-required
+    class="mx-8 mt-5"
+    @reauthorize="requestAuthorization"
+  />
+</template>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/components/InboxReconnectionRequired.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/components/InboxReconnectionRequired.vue
index 3847ae0a7..fe6a80586 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/inbox/components/InboxReconnectionRequired.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/components/InboxReconnectionRequired.vue
@@ -1,19 +1,14 @@
 <script setup>
-defineProps({
-  actionUrl: {
-    type: String,
-    required: true,
-  },
-});
+import Banner from 'dashboard/components/ui/Banner.vue';
 </script>
 
 <template>
-  <div
-    class="flex items-center gap-2 px-4 py-3 text-sm text-white bg-red-500 rounded-md dark:bg-red-800/30 dark:text-red-50 min-h-10"
-  >
-    <fluent-icon icon="error-circle" class="text-white dark:text-red-50" />
-    <slot>
-      <span v-html="$t('INBOX_MGMT.RECONNECTION_REQUIRED', { actionUrl })" />
-    </slot>
-  </div>
+  <banner
+    color-scheme="alert"
+    class="justify-start rounded-md"
+    :banner-message="$t('INBOX_MGMT.RECONNECTION_REQUIRED')"
+    :action-button-label="$t('INBOX_MGMT.CLICK_TO_RECONNECT')"
+    has-action-button
+    @click="$emit('reauthorize')"
+  />
 </template>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/facebook/Reauthorize.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/facebook/Reauthorize.vue
index e94f8748c..d90f88d3b 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/inbox/facebook/Reauthorize.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/facebook/Reauthorize.vue
@@ -1,38 +1,32 @@
 <template>
-  <settings-section
-    :title="$t('INBOX_MGMT.FACEBOOK_REAUTHORIZE.TITLE')"
-    :sub-title="$t('INBOX_MGMT.FACEBOOK_REAUTHORIZE.SUBTITLE')"
-  >
-    <a class="fb--login" href="#" @click="tryFBlogin">
-      <img
-        src="~dashboard/assets/images/channels/facebook_login.png"
-        alt="Facebook-logo"
-      />
-    </a>
-  </settings-section>
+  <inbox-reconnection-required class="mx-8 mt-5" @reauthorize="tryFBlogin" />
 </template>
 
 <script>
 /* global FB */
-import SettingsSection from '../../../../../components/SettingsSection.vue';
+import InboxReconnectionRequired from '../components/InboxReconnectionRequired';
 import alertMixin from 'shared/mixins/alertMixin';
 
 export default {
   components: {
-    SettingsSection,
+    InboxReconnectionRequired,
   },
   mixins: [alertMixin],
   props: {
-    inboxId: {
-      type: Number,
+    inbox: {
+      type: Object,
       required: true,
     },
   },
+  computed: {
+    inboxId() {
+      return this.inbox.id;
+    },
+  },
   mounted() {
     this.initFB();
     this.loadFBsdk();
   },
-
   methods: {
     initFB() {
       if (window.fbSDKLoaded === undefined) {
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/inbox.routes.js b/app/javascript/dashboard/routes/dashboard/settings/inbox/inbox.routes.js
index 4e4c14c00..3866b96bd 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/inbox/inbox.routes.js
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/inbox.routes.js
@@ -28,14 +28,15 @@ export default {
       children: [
         {
           path: '',
-          name: 'settings_inbox',
           redirect: 'list',
         },
         {
           path: 'list',
           name: 'settings_inbox_list',
           component: InboxHome,
-          roles: ['administrator'],
+          meta: {
+            permissions: ['administrator'],
+          },
         },
         {
           path: 'new',
@@ -45,19 +46,25 @@ export default {
               path: '',
               name: 'settings_inbox_new',
               component: ChannelList,
-              roles: ['administrator'],
+              meta: {
+                permissions: ['administrator'],
+              },
             },
             {
               path: ':inbox_id/finish',
               name: 'settings_inbox_finish',
               component: FinishSetup,
-              roles: ['administrator'],
+              meta: {
+                permissions: ['administrator'],
+              },
             },
             {
               path: ':sub_page',
               name: 'settings_inboxes_page_channel',
               component: channelFactory.create(),
-              roles: ['administrator'],
+              meta: {
+                permissions: ['administrator'],
+              },
               props: route => {
                 return { channel_name: route.params.sub_page };
               },
@@ -65,7 +72,9 @@ export default {
             {
               path: ':inbox_id/agents',
               name: 'settings_inboxes_add_agents',
-              roles: ['administrator'],
+              meta: {
+                permissions: ['administrator'],
+              },
               component: AddAgents,
             },
           ],
@@ -74,7 +83,9 @@ export default {
           path: ':inboxId',
           name: 'settings_inbox_show',
           component: Settings,
-          roles: ['administrator'],
+          meta: {
+            permissions: ['administrator'],
+          },
         },
       ],
     },
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/settingsPage/ConfigurationPage.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/settingsPage/ConfigurationPage.vue
index 0aa3b1c09..c10e5994e 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/inbox/settingsPage/ConfigurationPage.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/settingsPage/ConfigurationPage.vue
@@ -104,10 +104,6 @@
     </div>
     <imap-settings :inbox="inbox" />
     <smtp-settings v-if="inbox.imap_enabled" :inbox="inbox" />
-    <microsoft-reauthorize
-      v-if="inbox.microsoft_reauthorization"
-      :inbox="inbox"
-    />
   </div>
   <div v-else-if="isAWhatsAppChannel && !isATwilioChannel">
     <div v-if="inbox.provider_config" class="mx-8">
@@ -130,7 +126,7 @@
         "
       >
         <div
-          class="whatsapp-settings--content items-center flex flex-1 justify-between mt-2"
+          class="flex items-center justify-between flex-1 mt-2 whatsapp-settings--content"
         >
           <woot-input
             v-model.trim="whatsAppInboxAPIKey"
@@ -160,7 +156,6 @@ import inboxMixin from 'shared/mixins/inboxMixin';
 import SettingsSection from '../../../../../components/SettingsSection.vue';
 import ImapSettings from '../ImapSettings.vue';
 import SmtpSettings from '../SmtpSettings.vue';
-import MicrosoftReauthorize from '../channels/microsoft/Reauthorize.vue';
 import { required } from 'vuelidate/lib/validators';
 
 export default {
@@ -168,7 +163,6 @@ export default {
     SettingsSection,
     ImapSettings,
     SmtpSettings,
-    MicrosoftReauthorize,
   },
   mixins: [inboxMixin, alertMixin],
   props: {
diff --git a/app/javascript/dashboard/routes/dashboard/settings/integrationapps/integrations.routes.js b/app/javascript/dashboard/routes/dashboard/settings/integrationapps/integrations.routes.js
index a0f8477b2..d3074f62d 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/integrationapps/integrations.routes.js
+++ b/app/javascript/dashboard/routes/dashboard/settings/integrationapps/integrations.routes.js
@@ -26,13 +26,17 @@ export default {
           path: '',
           name: 'settings_applications',
           component: Index,
-          roles: ['administrator'],
+          meta: {
+            permissions: ['administrator'],
+          },
         },
         {
           path: ':integration_id',
           name: 'settings_applications_integration',
           component: IntegrationHooks,
-          roles: ['administrator'],
+          meta: {
+            permissions: ['administrator'],
+          },
           props: route => ({
             integrationId: route.params.integration_id,
           }),
diff --git a/app/javascript/dashboard/routes/dashboard/settings/integrations/integrations.routes.js b/app/javascript/dashboard/routes/dashboard/settings/integrations/integrations.routes.js
index 542cf591e..bdebc0329 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/integrations/integrations.routes.js
+++ b/app/javascript/dashboard/routes/dashboard/settings/integrations/integrations.routes.js
@@ -30,32 +30,42 @@ export default {
           path: '',
           name: 'settings_integrations',
           component: Index,
-          roles: ['administrator'],
+          meta: {
+            permissions: ['administrator'],
+          },
         },
         {
           path: 'webhook',
           component: Webhook,
           name: 'settings_integrations_webhook',
-          roles: ['administrator'],
+          meta: {
+            permissions: ['administrator'],
+          },
         },
         {
           path: 'dashboard-apps',
           component: DashboardApps,
           name: 'settings_integrations_dashboard_apps',
-          roles: ['administrator'],
+          meta: {
+            permissions: ['administrator'],
+          },
         },
         {
           path: 'slack',
           name: 'settings_integrations_slack',
           component: Slack,
-          roles: ['administrator'],
+          meta: {
+            permissions: ['administrator'],
+          },
           props: route => ({ code: route.query.code }),
         },
         {
           path: ':integration_id',
           name: 'settings_integrations_integration',
           component: ShowIntegration,
-          roles: ['administrator'],
+          meta: {
+            permissions: ['administrator'],
+          },
           props: route => {
             return {
               integrationId: route.params.integration_id,
diff --git a/app/javascript/dashboard/routes/dashboard/settings/labels/labels.routes.js b/app/javascript/dashboard/routes/dashboard/settings/labels/labels.routes.js
index 4fc514da6..088c565d0 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/labels/labels.routes.js
+++ b/app/javascript/dashboard/routes/dashboard/settings/labels/labels.routes.js
@@ -17,13 +17,17 @@ export default {
         {
           path: '',
           name: 'labels_wrapper',
-          roles: ['administrator'],
+          meta: {
+            permissions: ['administrator'],
+          },
           redirect: 'list',
         },
         {
           path: 'list',
           name: 'labels_list',
-          roles: ['administrator'],
+          meta: {
+            permissions: ['administrator'],
+          },
           component: Index,
         },
       ],
diff --git a/app/javascript/dashboard/routes/dashboard/settings/macros/macros.routes.js b/app/javascript/dashboard/routes/dashboard/settings/macros/macros.routes.js
index 58a26819f..06d0014b9 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/macros/macros.routes.js
+++ b/app/javascript/dashboard/routes/dashboard/settings/macros/macros.routes.js
@@ -23,19 +23,25 @@ export default {
           path: '',
           name: 'macros_wrapper',
           component: Macros,
-          roles: ['administrator', 'agent'],
+          meta: {
+            permissions: ['administrator', 'agent'],
+          },
         },
         {
           path: 'new',
           name: 'macros_new',
           component: MacroEditor,
-          roles: ['administrator', 'agent'],
+          meta: {
+            permissions: ['administrator', 'agent'],
+          },
         },
         {
           path: ':macroId/edit',
           name: 'macros_edit',
           component: MacroEditor,
-          roles: ['administrator', 'agent'],
+          meta: {
+            permissions: ['administrator', 'agent'],
+          },
         },
       ],
     },
diff --git a/app/javascript/dashboard/routes/dashboard/settings/profile/profile.routes.js b/app/javascript/dashboard/routes/dashboard/settings/profile/profile.routes.js
index 357c20e85..31f386e37 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/profile/profile.routes.js
+++ b/app/javascript/dashboard/routes/dashboard/settings/profile/profile.routes.js
@@ -8,14 +8,18 @@ export default {
     {
       path: frontendURL('accounts/:accountId/profile'),
       name: 'profile_settings',
-      roles: ['administrator', 'agent'],
+      meta: {
+        permissions: ['administrator', 'agent'],
+      },
       component: SettingsContent,
       children: [
         {
           path: 'settings',
           name: 'profile_settings_index',
           component: Index,
-          roles: ['administrator', 'agent'],
+          meta: {
+            permissions: ['administrator', 'agent'],
+          },
         },
       ],
     },
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/LiveReports.vue b/app/javascript/dashboard/routes/dashboard/settings/reports/LiveReports.vue
index cee943322..1a4d518aa 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/LiveReports.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/LiveReports.vue
@@ -144,7 +144,7 @@ export default {
     this.$store.dispatch('teams/get');
     this.fetchAllData();
 
-    bus.$on('fetch_overview_reports', () => {
+    this.$emitter.on('fetch_overview_reports', () => {
       this.fetchAllData();
     });
   },
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/components/overview/AgentTable.vue b/app/javascript/dashboard/routes/dashboard/settings/reports/components/overview/AgentTable.vue
index 38500ecba..e117d09ac 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/components/overview/AgentTable.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/components/overview/AgentTable.vue
@@ -125,6 +125,9 @@ export default {
         {}
       );
     },
+    onPageNumberChange(pageIndex) {
+      this.$emit('page-change', pageIndex);
+    },
   },
 };
 </script>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/reports.routes.js b/app/javascript/dashboard/routes/dashboard/settings/reports/reports.routes.js
index 3792567da..eaca0e76d 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/reports.routes.js
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/reports.routes.js
@@ -29,7 +29,9 @@ export default {
         {
           path: 'overview',
           name: 'account_overview_reports',
-          roles: ['administrator'],
+          meta: {
+            permissions: ['administrator'],
+          },
           component: LiveReports,
         },
       ],
@@ -46,7 +48,9 @@ export default {
         {
           path: 'conversation',
           name: 'conversation_reports',
-          roles: ['administrator'],
+          meta: {
+            permissions: ['administrator'],
+          },
           component: Index,
         },
       ],
@@ -63,7 +67,9 @@ export default {
         {
           path: 'csat',
           name: 'csat_reports',
-          roles: ['administrator'],
+          meta: {
+            permissions: ['administrator'],
+          },
           component: CsatResponses,
         },
       ],
@@ -80,7 +86,9 @@ export default {
         {
           path: 'bot',
           name: 'bot_reports',
-          roles: ['administrator'],
+          meta: {
+            permissions: ['administrator'],
+          },
           component: BotReports,
         },
       ],
@@ -97,7 +105,9 @@ export default {
         {
           path: 'agent',
           name: 'agent_reports',
-          roles: ['administrator'],
+          meta: {
+            permissions: ['administrator'],
+          },
           component: AgentReports,
         },
       ],
@@ -114,7 +124,9 @@ export default {
         {
           path: 'label',
           name: 'label_reports',
-          roles: ['administrator'],
+          meta: {
+            permissions: ['administrator'],
+          },
           component: LabelReports,
         },
       ],
@@ -131,7 +143,9 @@ export default {
         {
           path: 'inboxes',
           name: 'inbox_reports',
-          roles: ['administrator'],
+          meta: {
+            permissions: ['administrator'],
+          },
           component: InboxReports,
         },
       ],
@@ -147,7 +161,9 @@ export default {
         {
           path: 'teams',
           name: 'team_reports',
-          roles: ['administrator'],
+          meta: {
+            permissions: ['administrator'],
+          },
           component: TeamReports,
         },
       ],
@@ -164,7 +180,9 @@ export default {
         {
           path: 'sla',
           name: 'sla_reports',
-          roles: ['administrator'],
+          meta: {
+            permissions: ['administrator'],
+          },
           component: SLAReports,
         },
       ],
diff --git a/app/javascript/dashboard/routes/dashboard/settings/settings.routes.js b/app/javascript/dashboard/routes/dashboard/settings/settings.routes.js
index dd5291fe8..2829ed1d9 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/settings.routes.js
+++ b/app/javascript/dashboard/routes/dashboard/settings/settings.routes.js
@@ -24,7 +24,9 @@ export default {
     {
       path: frontendURL('accounts/:accountId/settings'),
       name: 'settings_home',
-      roles: ['administrator', 'agent'],
+      meta: {
+        permissions: ['administrator', 'agent'],
+      },
       redirect: () => {
         if (store.getters.getCurrentRole === 'administrator') {
           return frontendURL('accounts/:accountId/settings/general');
diff --git a/app/javascript/dashboard/routes/dashboard/settings/sla/sla.routes.js b/app/javascript/dashboard/routes/dashboard/settings/sla/sla.routes.js
index a9c68470a..762d85d58 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/sla/sla.routes.js
+++ b/app/javascript/dashboard/routes/dashboard/settings/sla/sla.routes.js
@@ -13,13 +13,17 @@ export default {
         {
           path: '',
           name: 'sla_wrapper',
-          roles: ['administrator'],
+          meta: {
+            permissions: ['administrator'],
+          },
           redirect: 'list',
         },
         {
           path: 'list',
           name: 'sla_list',
-          roles: ['administrator'],
+          meta: {
+            permissions: ['administrator'],
+          },
           component: Index,
         },
       ],
diff --git a/app/javascript/dashboard/routes/dashboard/settings/teams/teams.routes.js b/app/javascript/dashboard/routes/dashboard/settings/teams/teams.routes.js
index 4228e72e7..c968351f4 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/teams/teams.routes.js
+++ b/app/javascript/dashboard/routes/dashboard/settings/teams/teams.routes.js
@@ -29,14 +29,15 @@ export default {
       children: [
         {
           path: '',
-          name: 'settings_teams',
           redirect: 'list',
         },
         {
           path: 'list',
           name: 'settings_teams_list',
           component: TeamsHome,
-          roles: ['administrator'],
+          meta: {
+            permissions: ['administrator'],
+          },
         },
         {
           path: 'new',
@@ -46,18 +47,24 @@ export default {
               path: '',
               name: 'settings_teams_new',
               component: CreateTeam,
-              roles: ['administrator'],
+              meta: {
+                permissions: ['administrator'],
+              },
             },
             {
               path: ':teamId/finish',
               name: 'settings_teams_finish',
               component: FinishSetup,
-              roles: ['administrator'],
+              meta: {
+                permissions: ['administrator'],
+              },
             },
             {
               path: ':teamId/agents',
               name: 'settings_teams_add_agents',
-              roles: ['administrator'],
+              meta: {
+                permissions: ['administrator'],
+              },
               component: AddAgents,
             },
           ],
@@ -70,18 +77,24 @@ export default {
               path: '',
               name: 'settings_teams_edit',
               component: EditTeam,
-              roles: ['administrator'],
+              meta: {
+                permissions: ['administrator'],
+              },
             },
             {
               path: 'agents',
               name: 'settings_teams_edit_members',
               component: EditAgents,
-              roles: ['administrator'],
+              meta: {
+                permissions: ['administrator'],
+              },
             },
             {
               path: 'finish',
               name: 'settings_teams_edit_finish',
-              roles: ['administrator'],
+              meta: {
+                permissions: ['administrator'],
+              },
               component: FinishSetup,
             },
           ],
diff --git a/app/javascript/dashboard/routes/dashboard/suspended/Index.vue b/app/javascript/dashboard/routes/dashboard/suspended/Index.vue
index 5691bb300..550a02a23 100644
--- a/app/javascript/dashboard/routes/dashboard/suspended/Index.vue
+++ b/app/javascript/dashboard/routes/dashboard/suspended/Index.vue
@@ -1,24 +1,30 @@
+<script setup>
+import EmptyState from 'dashboard/components/widgets/EmptyState.vue';
+import { onMounted } from 'vue';
+
+const toggleSupportWidgetVisibility = () => {
+  if (window.$chatwoot) {
+    window.$chatwoot.toggleBubbleVisibility('show');
+  }
+};
+
+const setupListenerForWidgetEvent = () => {
+  window.addEventListener('chatwoot:on-message', () => {
+    toggleSupportWidgetVisibility();
+  });
+};
+
+onMounted(() => {
+  toggleSupportWidgetVisibility();
+  setupListenerForWidgetEvent();
+});
+</script>
+
 <template>
-  <div class="suspended-page">
+  <div class="items-center bg-slate-50 flex justify-center h-full w-full">
     <empty-state
       :title="$t('APP_GLOBAL.ACCOUNT_SUSPENDED.TITLE')"
       :message="$t('APP_GLOBAL.ACCOUNT_SUSPENDED.MESSAGE')"
     />
   </div>
 </template>
-<script>
-import EmptyState from 'dashboard/components/widgets/EmptyState.vue';
-export default {
-  components: { EmptyState },
-};
-</script>
-<style scoped>
-.suspended-page {
-  align-items: center;
-  background: var(--s-50);
-  display: flex;
-  justify-content: center;
-  height: 100%;
-  width: 100%;
-}
-</style>
diff --git a/app/javascript/dashboard/routes/index.js b/app/javascript/dashboard/routes/index.js
index e2245e20f..70d870700 100644
--- a/app/javascript/dashboard/routes/index.js
+++ b/app/javascript/dashboard/routes/index.js
@@ -5,33 +5,12 @@ import dashboard from './dashboard/dashboard.routes';
 import store from '../store';
 import { validateLoggedInRoutes } from '../helper/routeHelpers';
 import AnalyticsHelper from '../helper/AnalyticsHelper';
+import { buildPermissionsFromRouter } from '../helper/permissionsHelper';
 
 const routes = [...dashboard.routes];
 
-window.roleWiseRoutes = {
-  agent: [],
-  administrator: [],
-};
-
-// generateRoleWiseRoute - updates window object with agent/admin route
-const generateRoleWiseRoute = route => {
-  route.forEach(element => {
-    if (element.children) {
-      generateRoleWiseRoute(element.children);
-    }
-    if (element.roles) {
-      element.roles.forEach(roleEl => {
-        window.roleWiseRoutes[roleEl].push(element.name);
-      });
-    }
-  });
-};
-// Create a object of routes
-// accessible by each role.
-// returns an object with roles as keys and routeArr as values
-generateRoleWiseRoute(routes);
-
 export const router = new VueRouter({ mode: 'history', routes });
+export const routesWithPermissions = buildPermissionsFromRouter(routes);
 
 export const validateAuthenticateRoutePermission = (to, next, { getters }) => {
   const { isLoggedIn, getCurrentUser: user } = getters;
@@ -45,11 +24,7 @@ export const validateAuthenticateRoutePermission = (to, next, { getters }) => {
     return next(frontendURL(`accounts/${user.account_id}/dashboard`));
   }
 
-  const nextRoute = validateLoggedInRoutes(
-    to,
-    getters.getCurrentUser,
-    window.roleWiseRoutes
-  );
+  const nextRoute = validateLoggedInRoutes(to, getters.getCurrentUser);
   return nextRoute ? next(frontendURL(nextRoute)) : next();
 };
 
diff --git a/app/javascript/dashboard/store/modules/accounts.js b/app/javascript/dashboard/store/modules/accounts.js
index 3b67c69dc..c757b7fcb 100644
--- a/app/javascript/dashboard/store/modules/accounts.js
+++ b/app/javascript/dashboard/store/modules/accounts.js
@@ -109,6 +109,10 @@ export const actions = {
       // silent error
     }
   },
+
+  getCacheKeys: async () => {
+    return AccountAPI.getCacheKeys();
+  },
 };
 
 export const mutations = {
diff --git a/app/javascript/dashboard/store/modules/conversations/actions.js b/app/javascript/dashboard/store/modules/conversations/actions.js
index 12877078a..6a8b94e1e 100644
--- a/app/javascript/dashboard/store/modules/conversations/actions.js
+++ b/app/javascript/dashboard/store/modules/conversations/actions.js
@@ -37,9 +37,10 @@ const actions = {
     }
   },
 
-  fetchAllConversations: async ({ commit, dispatch }, params) => {
+  fetchAllConversations: async ({ commit, state, dispatch }) => {
     commit(types.SET_LIST_LOADING_STATUS);
     try {
+      const params = state.conversationFilters;
       const {
         data: { data },
       } = await ConversationApi.get(params);
@@ -446,6 +447,14 @@ const actions = {
     commit(types.CLEAR_CONVERSATION_FILTERS);
   },
 
+  setChatListFilters({ commit }, data) {
+    commit(types.SET_CHAT_LIST_FILTERS, data);
+  },
+
+  updateChatListFilters({ commit }, data) {
+    commit(types.UPDATE_CHAT_LIST_FILTERS, data);
+  },
+
   assignPriority: async ({ dispatch }, { conversationId, priority }) => {
     try {
       await ConversationApi.togglePriority({
diff --git a/app/javascript/dashboard/store/modules/conversations/getters.js b/app/javascript/dashboard/store/modules/conversations/getters.js
index 4ba517616..8c2070963 100644
--- a/app/javascript/dashboard/store/modules/conversations/getters.js
+++ b/app/javascript/dashboard/store/modules/conversations/getters.js
@@ -1,5 +1,6 @@
 import { MESSAGE_TYPE } from 'shared/constants/messages';
 import { applyPageFilters, sortComparator } from './helpers';
+import filterQueryGenerator from 'dashboard/helper/filterQueryGenerator';
 
 export const getSelectedChatConversation = ({
   allConversations,
@@ -21,6 +22,7 @@ const getters = {
     const selectedChat = _getters.getSelectedChat;
     return selectedChat.attachments || [];
   },
+  getChatListFilters: ({ conversationFilters }) => conversationFilters,
   getLastEmailInSelectedChat: (stage, _getters) => {
     const selectedChat = _getters.getSelectedChat;
     const { messages = [] } = selectedChat;
@@ -56,6 +58,10 @@ const getters = {
   getAppliedConversationFilters: _state => {
     return _state.appliedFilters;
   },
+  getAppliedConversationFiltersQuery: _state => {
+    const hasAppliedFilters = _state.appliedFilters.length !== 0;
+    return hasAppliedFilters ? filterQueryGenerator(_state.appliedFilters) : [];
+  },
   getUnAssignedChats: _state => activeFilters => {
     return _state.allConversations.filter(conversation => {
       const isUnAssigned = !conversation.meta.assignee;
diff --git a/app/javascript/dashboard/store/modules/conversations/index.js b/app/javascript/dashboard/store/modules/conversations/index.js
index 83250fa38..769354ed2 100644
--- a/app/javascript/dashboard/store/modules/conversations/index.js
+++ b/app/javascript/dashboard/store/modules/conversations/index.js
@@ -6,6 +6,7 @@ import { findPendingMessageIndex } from './helpers';
 import { MESSAGE_STATUS } from 'shared/constants/messages';
 import wootConstants from 'dashboard/constants/globals';
 import { BUS_EVENTS } from '../../../../shared/constants/busEvents';
+import { emitter } from 'shared/helpers/mitt';
 
 const state = {
   allConversations: [],
@@ -19,6 +20,7 @@ const state = {
   conversationParticipants: [],
   conversationLastSeen: null,
   syncConversationsMessages: {},
+  conversationFilters: {},
 };
 
 // mutations
@@ -31,6 +33,23 @@ export const mutations = {
       );
       if (indexInCurrentList < 0) {
         newAllConversations.push(conversation);
+      } else if (conversation.id !== _state.selectedChatId) {
+        // If the conversation is already in the list, replace it
+        // Added this to fix the issue of the conversation not being updated
+        // When reconnecting to the websocket. If the selectedChatId is not the same as
+        // the conversation.id in the store, replace the existing conversation with the new one
+        newAllConversations[indexInCurrentList] = conversation;
+      } else {
+        // If the conversation is already in the list and selectedChatId is the same,
+        // replace all data except the messages array, attachments, dataFetched, allMessagesLoaded
+        const existingConversation = newAllConversations[indexInCurrentList];
+        newAllConversations[indexInCurrentList] = {
+          ...conversation,
+          allMessagesLoaded: existingConversation.allMessagesLoaded,
+          messages: existingConversation.messages,
+          dataFetched: existingConversation.dataFetched,
+          attachments: existingConversation.attachments,
+        };
       }
     });
     _state.allConversations = newAllConversations;
@@ -180,8 +199,8 @@ export const mutations = {
       const { conversation: { unread_count: unreadCount = 0 } = {} } = message;
       chat.unread_count = unreadCount;
       if (selectedChatId === conversationId) {
-        window.bus.$emit(BUS_EVENTS.FETCH_LABEL_SUGGESTIONS);
-        window.bus.$emit(BUS_EVENTS.SCROLL_TO_MESSAGE);
+        emitter.emit(BUS_EVENTS.FETCH_LABEL_SUGGESTIONS);
+        emitter.emit(BUS_EVENTS.SCROLL_TO_MESSAGE);
       }
     }
   },
@@ -203,8 +222,8 @@ export const mutations = {
       };
       Vue.set(allConversations, currentConversationIndex, currentConversation);
       if (_state.selectedChatId === conversation.id) {
-        window.bus.$emit(BUS_EVENTS.FETCH_LABEL_SUGGESTIONS);
-        window.bus.$emit(BUS_EVENTS.SCROLL_TO_MESSAGE);
+        emitter.emit(BUS_EVENTS.FETCH_LABEL_SUGGESTIONS);
+        emitter.emit(BUS_EVENTS.SCROLL_TO_MESSAGE);
       }
     } else {
       _state.allConversations.push(conversation);
@@ -286,6 +305,13 @@ export const mutations = {
   [types.SET_CONTEXT_MENU_CHAT_ID](_state, chatId) {
     _state.contextMenuChatId = chatId;
   },
+
+  [types.SET_CHAT_LIST_FILTERS](_state, data) {
+    _state.conversationFilters = data;
+  },
+  [types.UPDATE_CHAT_LIST_FILTERS](_state, data) {
+    _state.conversationFilters = { ..._state.conversationFilters, ...data };
+  },
 };
 
 export default {
diff --git a/app/javascript/dashboard/store/modules/customViews.js b/app/javascript/dashboard/store/modules/customViews.js
index d420a0c1a..c5c073af2 100644
--- a/app/javascript/dashboard/store/modules/customViews.js
+++ b/app/javascript/dashboard/store/modules/customViews.js
@@ -9,6 +9,7 @@ export const state = {
     isCreating: false,
     isDeleting: false,
   },
+  activeConversationFolder: null,
 };
 
 export const getters = {
@@ -21,6 +22,9 @@ export const getters = {
   getCustomViewsByFilterType: _state => filterType => {
     return _state.records.filter(record => record.filter_type === filterType);
   },
+  getActiveConversationFolder(_state) {
+    return _state.activeConversationFolder;
+  },
 };
 
 export const actions = {
@@ -71,6 +75,9 @@ export const actions = {
       commit(types.SET_CUSTOM_VIEW_UI_FLAG, { isDeleting: false });
     }
   },
+  setActiveConversationFolder({ commit }, data) {
+    commit(types.SET_ACTIVE_CONVERSATION_FOLDER, data);
+  },
 };
 
 export const mutations = {
@@ -85,6 +92,10 @@ export const mutations = {
   [types.SET_CUSTOM_VIEW]: MutationHelpers.set,
   [types.UPDATE_CUSTOM_VIEW]: MutationHelpers.update,
   [types.DELETE_CUSTOM_VIEW]: MutationHelpers.destroy,
+
+  [types.SET_ACTIVE_CONVERSATION_FOLDER](_state, folder) {
+    _state.activeConversationFolder = folder;
+  },
 };
 
 export default {
diff --git a/app/javascript/dashboard/store/modules/notifications/actions.js b/app/javascript/dashboard/store/modules/notifications/actions.js
index 42245c8d9..36e953c5d 100644
--- a/app/javascript/dashboard/store/modules/notifications/actions.js
+++ b/app/javascript/dashboard/store/modules/notifications/actions.js
@@ -159,4 +159,11 @@ export const actions = {
   clear({ commit }) {
     commit(types.CLEAR_NOTIFICATIONS);
   },
+
+  setNotificationFilters: ({ commit }, filters) => {
+    commit(types.SET_NOTIFICATION_FILTERS, filters);
+  },
+  updateNotificationFilters: ({ commit }, filters) => {
+    commit(types.UPDATE_NOTIFICATION_FILTERS, filters);
+  },
 };
diff --git a/app/javascript/dashboard/store/modules/notifications/getters.js b/app/javascript/dashboard/store/modules/notifications/getters.js
index cafc82857..42a358c85 100644
--- a/app/javascript/dashboard/store/modules/notifications/getters.js
+++ b/app/javascript/dashboard/store/modules/notifications/getters.js
@@ -24,4 +24,7 @@ export const getters = {
   getMeta: $state => {
     return $state.meta;
   },
+  getNotificationFilters($state) {
+    return $state.notificationFilters;
+  },
 };
diff --git a/app/javascript/dashboard/store/modules/notifications/index.js b/app/javascript/dashboard/store/modules/notifications/index.js
index e3b31a637..ca4f155ff 100644
--- a/app/javascript/dashboard/store/modules/notifications/index.js
+++ b/app/javascript/dashboard/store/modules/notifications/index.js
@@ -17,6 +17,7 @@ const state = {
     isUpdatingUnreadCount: false,
     isAllNotificationsLoaded: false,
   },
+  notificationFilters: {},
 };
 
 export default {
diff --git a/app/javascript/dashboard/store/modules/notifications/mutations.js b/app/javascript/dashboard/store/modules/notifications/mutations.js
index 3493de279..9451eb876 100644
--- a/app/javascript/dashboard/store/modules/notifications/mutations.js
+++ b/app/javascript/dashboard/store/modules/notifications/mutations.js
@@ -28,6 +28,16 @@ export const mutations = {
   },
   [types.SET_NOTIFICATIONS]: ($state, data) => {
     data.forEach(notification => {
+      // Find existing notification with same primary_actor_id (primary_actor_id is unique)
+      const existingNotification = Object.values($state.records).find(
+        record => record.primary_actor_id === notification.primary_actor_id
+      );
+      // This is to handle the case where the same notification is received multiple times
+      // On reconnect, if there is existing notification with same primary_actor_id,
+      // it will be deleted and the new one will be added. So it will solve with duplicate notification
+      if (existingNotification) {
+        Vue.delete($state.records, existingNotification.id);
+      }
       Vue.set($state.records, notification.id, {
         ...($state.records[notification.id] || {}),
         ...notification,
@@ -85,4 +95,14 @@ export const mutations = {
   [types.SNOOZE_NOTIFICATION]: ($state, { id, snoozed_until }) => {
     Vue.set($state.records[id], 'snoozed_until', snoozed_until);
   },
+
+  [types.SET_NOTIFICATION_FILTERS]: ($state, filters) => {
+    Vue.set($state, 'notificationFilters', filters);
+  },
+  [types.UPDATE_NOTIFICATION_FILTERS]: ($state, filters) => {
+    Vue.set($state, 'notificationFilters', {
+      ...$state.notificationFilters,
+      ...filters,
+    });
+  },
 };
diff --git a/app/javascript/dashboard/store/modules/specs/conversations/actions.spec.js b/app/javascript/dashboard/store/modules/specs/conversations/actions.spec.js
index ad42d24f7..ddbbe54b0 100644
--- a/app/javascript/dashboard/store/modules/specs/conversations/actions.spec.js
+++ b/app/javascript/dashboard/store/modules/specs/conversations/actions.spec.js
@@ -659,4 +659,32 @@ describe('#addMentions', () => {
       expect(commit.mock.calls).toEqual([[types.SET_CONTEXT_MENU_CHAT_ID, 1]]);
     });
   });
+
+  describe('#setChatListFilters', () => {
+    it('set chat list filters', () => {
+      const filters = {
+        inboxId: 1,
+        assigneeType: 'me',
+        status: 'open',
+        sortBy: 'created_at',
+        page: 1,
+        labels: ['label'],
+        teamId: 1,
+        conversationType: 'mention',
+      };
+      actions.setChatListFilters({ commit }, filters);
+      expect(commit.mock.calls).toEqual([
+        [types.SET_CHAT_LIST_FILTERS, filters],
+      ]);
+    });
+  });
+
+  describe('#updateChatListFilters', () => {
+    it('update chat list filters', () => {
+      actions.updateChatListFilters({ commit }, { updatedWithin: 20 });
+      expect(commit.mock.calls).toEqual([
+        [types.UPDATE_CHAT_LIST_FILTERS, { updatedWithin: 20 }],
+      ]);
+    });
+  });
 });
diff --git a/app/javascript/dashboard/store/modules/specs/conversations/getters.spec.js b/app/javascript/dashboard/store/modules/specs/conversations/getters.spec.js
index 6126692e3..3c3bf79de 100644
--- a/app/javascript/dashboard/store/modules/specs/conversations/getters.spec.js
+++ b/app/javascript/dashboard/store/modules/specs/conversations/getters.spec.js
@@ -279,4 +279,45 @@ describe('#getters', () => {
       expect(getters.getContextMenuChatId(state)).toEqual(1);
     });
   });
+
+  describe('#getChatListFilters', () => {
+    it('get chat list filters', () => {
+      const conversationFilters = {
+        inboxId: 1,
+        assigneeType: 'me',
+        status: 'open',
+        sortBy: 'created_at',
+        page: 1,
+        labels: ['label'],
+        teamId: 1,
+        conversationType: 'mention',
+      };
+      const state = { conversationFilters: conversationFilters };
+      expect(getters.getChatListFilters(state)).toEqual(conversationFilters);
+    });
+  });
+
+  describe('#getAppliedConversationFiltersQuery', () => {
+    it('get applied conversation filters query', () => {
+      const filtersList = [
+        {
+          attribute_key: 'status',
+          filter_operator: 'equal_to',
+          values: [{ id: 'snoozed', name: 'Snoozed' }],
+          query_operator: 'and',
+        },
+      ];
+      const state = { appliedFilters: filtersList };
+      expect(getters.getAppliedConversationFiltersQuery(state)).toEqual({
+        payload: [
+          {
+            attribute_key: 'status',
+            filter_operator: 'equal_to',
+            query_operator: undefined,
+            values: ['snoozed'],
+          },
+        ],
+      });
+    });
+  });
 });
diff --git a/app/javascript/dashboard/store/modules/specs/conversations/mutations.spec.js b/app/javascript/dashboard/store/modules/specs/conversations/mutations.spec.js
index 93a617ddd..b10a24ea0 100644
--- a/app/javascript/dashboard/store/modules/specs/conversations/mutations.spec.js
+++ b/app/javascript/dashboard/store/modules/specs/conversations/mutations.spec.js
@@ -1,6 +1,16 @@
 import types from '../../../mutation-types';
 import { mutations } from '../../conversations';
 
+jest.mock('shared/helpers/mitt', () => ({
+  emitter: {
+    emit: jest.fn(),
+    on: jest.fn(),
+    off: jest.fn(),
+  },
+}));
+
+import { emitter } from 'shared/helpers/mitt';
+
 describe('#mutations', () => {
   describe('#EMPTY_ALL_CONVERSATION', () => {
     it('empty conversations', () => {
@@ -130,7 +140,7 @@ describe('#mutations', () => {
           timestamp: 1602256198,
         },
       ]);
-      expect(global.bus.$emit).not.toHaveBeenCalled();
+      expect(emitter.emit).not.toHaveBeenCalled();
     });
 
     it('add message to the conversation and emit scrollToMessage if it does not exist in the store', () => {
@@ -158,7 +168,7 @@ describe('#mutations', () => {
           timestamp: 1602256198,
         },
       ]);
-      expect(global.bus.$emit).toHaveBeenCalledWith('SCROLL_TO_MESSAGE');
+      expect(emitter.emit).toHaveBeenCalledWith('SCROLL_TO_MESSAGE');
     });
 
     it('update message if it exist in the store', () => {
@@ -195,7 +205,7 @@ describe('#mutations', () => {
           ],
         },
       ]);
-      expect(global.bus.$emit).not.toHaveBeenCalled();
+      expect(emitter.emit).not.toHaveBeenCalled();
     });
   });
 
@@ -279,6 +289,84 @@ describe('#mutations', () => {
     });
   });
 
+  describe('#SET_ALL_CONVERSATION', () => {
+    it('set all conversation', () => {
+      const state = { allConversations: [{ id: 1 }] };
+      const data = [{ id: 1, name: 'test' }];
+      mutations[types.SET_ALL_CONVERSATION](state, data);
+      expect(state.allConversations).toEqual(data);
+    });
+
+    it('set all conversation in reconnect if selected chat id and conversation id is the same', () => {
+      const state = {
+        allConversations: [{ id: 1, status: 'open' }],
+        selectedChatId: 1,
+      };
+      const data = [{ id: 1, name: 'test', status: 'resolved' }];
+      mutations[types.SET_ALL_CONVERSATION](state, data);
+      expect(state.allConversations).toEqual(data);
+    });
+
+    it('set all conversation in reconnect if selected chat id and conversation id is the same then do not update messages, attachments, dataFetched, allMessagesLoaded', () => {
+      const state = {
+        allConversations: [
+          {
+            id: 1,
+            messages: [{ id: 1, content: 'test' }],
+            attachments: [{ id: 1, name: 'test1.png' }],
+            dataFetched: true,
+            allMessagesLoaded: true,
+          },
+        ],
+        selectedChatId: 1,
+      };
+      const data = [
+        {
+          id: 1,
+          name: 'test',
+          messages: [{ id: 1, content: 'updated message' }],
+          attachments: [{ id: 1, name: 'test.png' }],
+          dataFetched: true,
+          allMessagesLoaded: true,
+        },
+      ];
+      const expected = [
+        {
+          id: 1,
+          name: 'test',
+          messages: [{ id: 1, content: 'test' }],
+          attachments: [{ id: 1, name: 'test1.png' }],
+          dataFetched: true,
+          allMessagesLoaded: true,
+        },
+      ];
+      mutations[types.SET_ALL_CONVERSATION](state, data);
+      expect(state.allConversations).toEqual(expected);
+    });
+
+    it('set all conversation in reconnect if selected chat id and conversation id is not the same', () => {
+      const state = {
+        allConversations: [{ id: 1, status: 'open' }],
+        selectedChatId: 2,
+      };
+      const data = [{ id: 1, name: 'test', status: 'resolved' }];
+      mutations[types.SET_ALL_CONVERSATION](state, data);
+      expect(state.allConversations).toEqual(data);
+    });
+
+    it('set all conversation in reconnect if selected chat id and conversation id is not the same then update messages', () => {
+      const state = {
+        allConversations: [{ id: 1, messages: [{ id: 1, content: 'test' }] }],
+        selectedChatId: 2,
+      };
+      const data = [
+        { id: 1, name: 'test', messages: [{ id: 1, content: 'tested' }] },
+      ];
+      mutations[types.SET_ALL_CONVERSATION](state, data);
+      expect(state.allConversations).toEqual(data);
+    });
+  });
+
   describe('#SET_ALL_ATTACHMENTS', () => {
     it('set all attachments', () => {
       const state = {
@@ -411,4 +499,54 @@ describe('#mutations', () => {
       expect(state.contextMenuChatId).toEqual(2);
     });
   });
+
+  describe('#SET_CHAT_LIST_FILTERS', () => {
+    it('set chat list filters', () => {
+      const conversationFilters = {
+        inboxId: 1,
+        assigneeType: 'me',
+        status: 'open',
+        sortBy: 'created_at',
+        page: 1,
+        labels: ['label'],
+        teamId: 1,
+        conversationType: 'mention',
+      };
+      const state = { conversationFilters: conversationFilters };
+      mutations[types.SET_CHAT_LIST_FILTERS](state, conversationFilters);
+      expect(state.conversationFilters).toEqual(conversationFilters);
+    });
+  });
+
+  describe('#UPDATE_CHAT_LIST_FILTERS', () => {
+    it('update chat list filters', () => {
+      const conversationFilters = {
+        inboxId: 1,
+        assigneeType: 'me',
+        status: 'open',
+        sortBy: 'created_at',
+        page: 1,
+        labels: ['label'],
+        teamId: 1,
+        conversationType: 'mention',
+      };
+      const state = { conversationFilters: conversationFilters };
+      mutations[types.UPDATE_CHAT_LIST_FILTERS](state, {
+        inboxId: 2,
+        updatedWithin: 20,
+        assigneeType: 'all',
+      });
+      expect(state.conversationFilters).toEqual({
+        inboxId: 2,
+        assigneeType: 'all',
+        status: 'open',
+        sortBy: 'created_at',
+        page: 1,
+        labels: ['label'],
+        teamId: 1,
+        conversationType: 'mention',
+        updatedWithin: 20,
+      });
+    });
+  });
 });
diff --git a/app/javascript/dashboard/store/modules/specs/customViews/actions.spec.js b/app/javascript/dashboard/store/modules/specs/customViews/actions.spec.js
index 23dca5f3b..8fe3c96aa 100644
--- a/app/javascript/dashboard/store/modules/specs/customViews/actions.spec.js
+++ b/app/javascript/dashboard/store/modules/specs/customViews/actions.spec.js
@@ -91,4 +91,13 @@ describe('#actions', () => {
       ]);
     });
   });
+
+  describe('#setActiveConversationFolder', () => {
+    it('set active conversation folder', async () => {
+      await actions.setActiveConversationFolder({ commit }, customViewList[0]);
+      expect(commit.mock.calls).toEqual([
+        [types.default.SET_ACTIVE_CONVERSATION_FOLDER, customViewList[0]],
+      ]);
+    });
+  });
 });
diff --git a/app/javascript/dashboard/store/modules/specs/customViews/getters.spec.js b/app/javascript/dashboard/store/modules/specs/customViews/getters.spec.js
index 5428e4461..f2c6d5239 100644
--- a/app/javascript/dashboard/store/modules/specs/customViews/getters.spec.js
+++ b/app/javascript/dashboard/store/modules/specs/customViews/getters.spec.js
@@ -76,4 +76,11 @@ describe('#getters', () => {
       isDeleting: false,
     });
   });
+
+  it('getActiveConversationFolder', () => {
+    const state = { activeConversationFolder: customViewList[0] };
+    expect(getters.getActiveConversationFolder(state)).toEqual(
+      customViewList[0]
+    );
+  });
 });
diff --git a/app/javascript/dashboard/store/modules/specs/customViews/mutations.spec.js b/app/javascript/dashboard/store/modules/specs/customViews/mutations.spec.js
index d5eacb236..acf67f396 100644
--- a/app/javascript/dashboard/store/modules/specs/customViews/mutations.spec.js
+++ b/app/javascript/dashboard/store/modules/specs/customViews/mutations.spec.js
@@ -34,4 +34,12 @@ describe('#mutations', () => {
       expect(state.records).toEqual(updateCustomViewList);
     });
   });
+
+  describe('#SET_ACTIVE_CONVERSATION_FOLDER', () => {
+    it('set active conversation folder', () => {
+      const state = { activeConversationFolder: customViewList[0] };
+      mutations[types.SET_ACTIVE_CONVERSATION_FOLDER](state, customViewList[0]);
+      expect(state.activeConversationFolder).toEqual(customViewList[0]);
+    });
+  });
 });
diff --git a/app/javascript/dashboard/store/modules/specs/notifications/actions.spec.js b/app/javascript/dashboard/store/modules/specs/notifications/actions.spec.js
index 006c2e5af..7b772634c 100644
--- a/app/javascript/dashboard/store/modules/specs/notifications/actions.spec.js
+++ b/app/javascript/dashboard/store/modules/specs/notifications/actions.spec.js
@@ -283,4 +283,34 @@ describe('#actions', () => {
       ]);
     });
   });
+
+  describe('setNotificationFilters', () => {
+    it('set notification filters', async () => {
+      const filters = {
+        page: 1,
+        status: 'read',
+        type: 'all',
+        sortOrder: 'desc',
+      };
+      await actions.setNotificationFilters({ commit }, filters);
+      expect(commit.mock.calls).toEqual([
+        [types.SET_NOTIFICATION_FILTERS, filters],
+      ]);
+    });
+  });
+
+  describe('updateNotificationFilters', () => {
+    it('update notification filters', async () => {
+      const filters = {
+        page: 1,
+        status: 'unread',
+        type: 'all',
+        sortOrder: 'desc',
+      };
+      await actions.updateNotificationFilters({ commit }, filters);
+      expect(commit.mock.calls).toEqual([
+        [types.UPDATE_NOTIFICATION_FILTERS, filters],
+      ]);
+    });
+  });
 });
diff --git a/app/javascript/dashboard/store/modules/specs/notifications/getters.spec.js b/app/javascript/dashboard/store/modules/specs/notifications/getters.spec.js
index e9d4a5b04..8721d1c70 100644
--- a/app/javascript/dashboard/store/modules/specs/notifications/getters.spec.js
+++ b/app/javascript/dashboard/store/modules/specs/notifications/getters.spec.js
@@ -81,4 +81,18 @@ describe('#getters', () => {
     };
     expect(getters.getMeta(state)).toEqual({ unreadCount: 1 });
   });
+
+  it('getNotificationFilters', () => {
+    const state = {
+      notificationFilters: {
+        page: 1,
+        status: 'unread',
+        type: 'all',
+        sortOrder: 'desc',
+      },
+    };
+    expect(getters.getNotificationFilters(state)).toEqual(
+      state.notificationFilters
+    );
+  });
 });
diff --git a/app/javascript/dashboard/store/modules/specs/notifications/mutations.spec.js b/app/javascript/dashboard/store/modules/specs/notifications/mutations.spec.js
index 3d1fa00c5..c2b54e086 100644
--- a/app/javascript/dashboard/store/modules/specs/notifications/mutations.spec.js
+++ b/app/javascript/dashboard/store/modules/specs/notifications/mutations.spec.js
@@ -52,19 +52,19 @@ describe('#mutations', () => {
   });
 
   describe('#SET_NOTIFICATIONS', () => {
-    it('set notifications ', () => {
+    it('set notifications', () => {
       const state = { records: {} };
       mutations[types.SET_NOTIFICATIONS](state, [
-        { id: 1 },
-        { id: 2 },
-        { id: 3 },
-        { id: 4 },
+        { id: 1, primary_actor_id: 1 },
+        { id: 2, primary_actor_id: 2 },
+        { id: 3, primary_actor_id: 3 },
+        { id: 4, primary_actor_id: 4 },
       ]);
       expect(state.records).toEqual({
-        1: { id: 1 },
-        2: { id: 2 },
-        3: { id: 3 },
-        4: { id: 4 },
+        1: { id: 1, primary_actor_id: 1 },
+        2: { id: 2, primary_actor_id: 2 },
+        3: { id: 3, primary_actor_id: 3 },
+        4: { id: 4, primary_actor_id: 4 },
       });
     });
   });
diff --git a/app/javascript/dashboard/store/mutation-types.js b/app/javascript/dashboard/store/mutation-types.js
index dffc1fb57..6d99e0285 100644
--- a/app/javascript/dashboard/store/mutation-types.js
+++ b/app/javascript/dashboard/store/mutation-types.js
@@ -60,6 +60,9 @@ export default {
 
   SET_CONTEXT_MENU_CHAT_ID: 'SET_CONTEXT_MENU_CHAT_ID',
 
+  SET_CHAT_LIST_FILTERS: 'SET_CHAT_LIST_FILTERS',
+  UPDATE_CHAT_LIST_FILTERS: 'UPDATE_CHAT_LIST_FILTERS',
+
   // Inboxes
   SET_INBOXES_UI_FLAG: 'SET_INBOXES_UI_FLAG',
   SET_INBOXES: 'SET_INBOXES',
@@ -147,6 +150,8 @@ export default {
   DELETE_READ_NOTIFICATIONS: 'DELETE_READ_NOTIFICATIONS',
   DELETE_ALL_NOTIFICATIONS: 'DELETE_ALL_NOTIFICATIONS',
   SNOOZE_NOTIFICATION: 'SNOOZE_NOTIFICATION',
+  SET_NOTIFICATION_FILTERS: 'SET_NOTIFICATION_FILTERS',
+  UPDATE_NOTIFICATION_FILTERS: 'UPDATE_NOTIFICATION_FILTERS',
 
   // Contact Conversation
   SET_CONTACT_CONVERSATIONS_UI_FLAG: 'SET_CONTACT_CONVERSATIONS_UI_FLAG',
@@ -242,6 +247,7 @@ export default {
   ADD_CUSTOM_VIEW: 'ADD_CUSTOM_VIEW',
   UPDATE_CUSTOM_VIEW: 'UPDATE_CUSTOM_VIEW',
   DELETE_CUSTOM_VIEW: 'DELETE_CUSTOM_VIEW',
+  SET_ACTIVE_CONVERSATION_FOLDER: 'SET_ACTIVE_CONVERSATION_FOLDER',
 
   // Bulk Actions
   SET_BULK_ACTIONS_FLAG: 'SET_BULK_ACTIONS_FLAG',
diff --git a/app/javascript/dashboard/store/utils/api.js b/app/javascript/dashboard/store/utils/api.js
index 1da4c6643..e8628300b 100644
--- a/app/javascript/dashboard/store/utils/api.js
+++ b/app/javascript/dashboard/store/utils/api.js
@@ -9,6 +9,7 @@ import {
 } from '../../helper/scriptHelpers';
 import { LOCAL_STORAGE_KEYS } from 'dashboard/constants/localStorage';
 import { LocalStorage } from 'shared/helpers/localStorage';
+import { emitter } from 'shared/helpers/mitt';
 
 Cookies.defaults = { sameSite: 'Lax' };
 
@@ -18,8 +19,8 @@ export const setLoadingStatus = (state, status) => {
 };
 
 export const setUser = user => {
-  window.bus.$emit(CHATWOOT_SET_USER, { user });
-  window.bus.$emit(ANALYTICS_IDENTITY, { user });
+  emitter.emit(CHATWOOT_SET_USER, { user });
+  emitter.emit(ANALYTICS_IDENTITY, { user });
 };
 
 export const getHeaderExpiry = response =>
@@ -70,8 +71,8 @@ export const deleteIndexedDBOnLogout = async () => {
 };
 
 export const clearCookiesOnLogout = () => {
-  window.bus.$emit(CHATWOOT_RESET);
-  window.bus.$emit(ANALYTICS_RESET);
+  emitter.emit(CHATWOOT_RESET);
+  emitter.emit(ANALYTICS_RESET);
   clearBrowserSessionCookies();
   clearLocalStorageOnLogout();
   const globalConfig = window.globalConfig || {};
@@ -96,3 +97,9 @@ export const throwErrorMessage = error => {
   const errorMessage = parseAPIErrorResponse(error);
   throw new Error(errorMessage);
 };
+
+export const parseLinearAPIErrorResponse = (error, defaultMessage) => {
+  const errorData = error.response.data;
+  const errorMessage = errorData?.error?.errors?.[0]?.message || defaultMessage;
+  return errorMessage;
+};
diff --git a/app/javascript/dashboard/store/utils/specs/api.spec.js b/app/javascript/dashboard/store/utils/specs/api.spec.js
index 62a59dde5..b0b534005 100644
--- a/app/javascript/dashboard/store/utils/specs/api.spec.js
+++ b/app/javascript/dashboard/store/utils/specs/api.spec.js
@@ -3,6 +3,7 @@ import {
   parseAPIErrorResponse,
   setLoadingStatus,
   throwErrorMessage,
+  parseLinearAPIErrorResponse,
 } from '../api';
 
 describe('#getLoadingStatus', () => {
@@ -49,3 +50,26 @@ describe('#throwErrorMessage', () => {
     expect(errorFn).toThrow('Error Message [message]');
   });
 });
+
+describe('#parseLinearAPIErrorResponse', () => {
+  it('returns correct values', () => {
+    expect(
+      parseLinearAPIErrorResponse(
+        {
+          response: {
+            data: {
+              error: {
+                errors: [
+                  {
+                    message: 'Error Message [message]',
+                  },
+                ],
+              },
+            },
+          },
+        },
+        'Default Message'
+      )
+    ).toBe('Error Message [message]');
+  });
+});
diff --git a/app/javascript/packs/application.js b/app/javascript/packs/application.js
index deeb88f0a..bbf36fa9a 100644
--- a/app/javascript/packs/application.js
+++ b/app/javascript/packs/application.js
@@ -15,6 +15,8 @@ import WootUiKit from '../dashboard/components';
 import App from '../dashboard/App';
 import i18n from '../dashboard/i18n';
 import createAxios from '../dashboard/helper/APIHelper';
+import { emitter } from '../shared/helpers/mitt';
+
 import commonHelpers, { isJSONValid } from '../dashboard/helper/commons';
 import router, { initalizeRouter } from '../dashboard/routes';
 import store from '../dashboard/store';
@@ -93,7 +95,8 @@ commonHelpers();
 
 window.WootConstants = constants;
 window.axios = createAxios(axios);
-window.bus = new Vue();
+Vue.prototype.$emitter = emitter;
+
 initializeChatwootEvents();
 initializeAnalyticsEvents();
 initalizeRouter();
diff --git a/app/javascript/packs/sdk.js b/app/javascript/packs/sdk.js
index 84cf5fe2d..0aac9104e 100755
--- a/app/javascript/packs/sdk.js
+++ b/app/javascript/packs/sdk.js
@@ -62,6 +62,7 @@ const runSDK = ({ baseUrl, websiteToken }) => {
     type: getBubbleView(chatwootSettings.type),
     launcherTitle: chatwootSettings.launcherTitle || '',
     showPopoutButton: chatwootSettings.showPopoutButton || false,
+    showUnreadMessagesDialog: chatwootSettings.showUnreadMessagesDialog ?? true,
     widgetStyle: getWidgetStyle(chatwootSettings.widgetStyle) || 'standard',
     resetTriggered: false,
     darkMode: getDarkMode(chatwootSettings.darkMode),
diff --git a/app/javascript/packs/survey.js b/app/javascript/packs/survey.js
index 30bbcf47a..031767052 100644
--- a/app/javascript/packs/survey.js
+++ b/app/javascript/packs/survey.js
@@ -4,6 +4,7 @@ import VueI18n from 'vue-i18n';
 import App from '../survey/App.vue';
 import i18n from '../survey/i18n';
 import store from '../survey/store';
+import { emitter } from 'shared/helpers/mitt';
 
 Vue.use(VueI18n);
 Vue.use(Vuelidate);
@@ -14,7 +15,7 @@ const i18nConfig = new VueI18n({
 });
 
 // Event Bus
-window.bus = new Vue();
+Vue.prototype.$emitter = emitter;
 
 Vue.config.productionTip = false;
 
diff --git a/app/javascript/packs/v3app.js b/app/javascript/packs/v3app.js
index 37318d738..5807ff60f 100644
--- a/app/javascript/packs/v3app.js
+++ b/app/javascript/packs/v3app.js
@@ -14,6 +14,7 @@ import App from '../v3/App.vue';
 import router, { initalizeRouter } from '../v3/views/index';
 import store from '../v3/store';
 import FluentIcon from 'shared/components/FluentIcon/DashboardIcon';
+import { emitter } from '../shared/helpers/mitt';
 
 Vue.config.env = process.env;
 
@@ -45,11 +46,11 @@ Vue.use(VueRouter);
 Vue.use(VueI18n);
 Vue.use(Vuelidate);
 Vue.use(AnalyticsPlugin);
+Vue.prototype.$emitter = emitter;
 Vue.component('fluent-icon', FluentIcon);
 
 const i18nConfig = new VueI18n({ locale: 'en', messages: i18n });
 
-window.bus = new Vue();
 initializeChatwootEvents();
 initializeAnalyticsEvents();
 initalizeRouter();
diff --git a/app/javascript/packs/widget.js b/app/javascript/packs/widget.js
index 1ba477639..ea3bb8200 100644
--- a/app/javascript/packs/widget.js
+++ b/app/javascript/packs/widget.js
@@ -13,7 +13,7 @@ import {
 } from 'shared/helpers/Validators';
 import router from '../widget/router';
 import { directive as onClickaway } from 'vue-clickaway';
-
+import { emitter } from 'shared/helpers/mitt';
 import { domPurifyConfig } from '../shared/helpers/HTMLSanitizer';
 const PhoneInput = () => import('../widget/components/Form/PhoneInput');
 
@@ -46,7 +46,7 @@ Vue.use(VueFormulate, {
   },
 });
 // Event Bus
-window.bus = new Vue();
+Vue.prototype.$emitter = emitter;
 
 Vue.config.productionTip = false;
 
diff --git a/app/javascript/sdk/IFrameHelper.js b/app/javascript/sdk/IFrameHelper.js
index 3687fa311..275d082f5 100644
--- a/app/javascript/sdk/IFrameHelper.js
+++ b/app/javascript/sdk/IFrameHelper.js
@@ -160,6 +160,7 @@ export const IFrameHelper = {
         showPopoutButton: window.$chatwoot.showPopoutButton,
         widgetStyle: window.$chatwoot.widgetStyle,
         darkMode: window.$chatwoot.darkMode,
+        showUnreadMessagesDialog: window.$chatwoot.showUnreadMessagesDialog,
         campaignsSnoozedTill,
       });
       IFrameHelper.onLoad({
diff --git a/app/javascript/shared/components/FluentIcon/dashboard-icons.json b/app/javascript/shared/components/FluentIcon/dashboard-icons.json
index 60c691b7d..561129c00 100644
--- a/app/javascript/shared/components/FluentIcon/dashboard-icons.json
+++ b/app/javascript/shared/components/FluentIcon/dashboard-icons.json
@@ -199,6 +199,7 @@
   "video-add-outline": "M13.75 4.5A3.25 3.25 0 0 1 17 7.75v.173l3.864-2.318A.75.75 0 0 1 22 6.248V17.75a.75.75 0 0 1-1.136.643L17 16.075v.175a3.25 3.25 0 0 1-3.25 3.25h-1.063c.154-.478.255-.98.294-1.5h.769a1.75 1.75 0 0 0 1.75-1.75v-8.5A1.75 1.75 0 0 0 13.75 6h-8.5A1.75 1.75 0 0 0 3.5 7.75v3.982A6.517 6.517 0 0 0 2 12.81V7.75A3.25 3.25 0 0 1 5.25 4.5h8.5Zm6.75 3.073L17 9.674v4.651l3.5 2.1V7.573ZM12 17.5a5.5 5.5 0 1 0-11 0 5.5 5.5 0 0 0 11 0ZM7 18l.001 2.503a.5.5 0 1 1-1 0V18H3.496a.5.5 0 0 1 0-1H6v-2.5a.5.5 0 1 1 1 0V17h2.497a.5.5 0 0 1 0 1H7Z",
   "warning-outline": "M10.91 2.782a2.25 2.25 0 0 1 2.975.74l.083.138 7.759 14.009a2.25 2.25 0 0 1-1.814 3.334l-.154.006H4.243a2.25 2.25 0 0 1-2.041-3.197l.072-.143L10.031 3.66a2.25 2.25 0 0 1 .878-.878Zm9.505 15.613-7.76-14.008a.75.75 0 0 0-1.254-.088l-.057.088-7.757 14.008a.75.75 0 0 0 .561 1.108l.095.006h15.516a.75.75 0 0 0 .696-1.028l-.04-.086-7.76-14.008 7.76 14.008ZM12 16.002a.999.999 0 1 1 0 1.997.999.999 0 0 1 0-1.997ZM11.995 8.5a.75.75 0 0 1 .744.647l.007.102.004 4.502a.75.75 0 0 1-1.494.103l-.006-.102-.004-4.502a.75.75 0 0 1 .75-.75Z",
   "wifi-off-outline": "m12.858 14.273 7.434 7.434a1 1 0 0 0 1.414-1.414l-17.999-18a1 1 0 1 0-1.414 1.414L5.39 6.804c-.643.429-1.254.927-1.821 1.495a12.382 12.382 0 0 0-1.39 1.683 1 1 0 0 0 1.644 1.14c.363-.524.761-1.01 1.16-1.41a9.94 9.94 0 0 1 1.855-1.46L7.99 9.405a8.14 8.14 0 0 0-3.203 3.377 1 1 0 0 0 1.784.903 6.08 6.08 0 0 1 1.133-1.563 6.116 6.116 0 0 1 1.77-1.234l1.407 1.407A5.208 5.208 0 0 0 8.336 13.7a5.25 5.25 0 0 0-1.09 1.612 1 1 0 0 0 1.832.802c.167-.381.394-.722.672-1a3.23 3.23 0 0 1 3.108-.841Zm-1.332-5.93 2.228 2.229a6.1 6.1 0 0 1 2.616 1.55c.444.444.837.995 1.137 1.582a1 1 0 1 0 1.78-.911 8.353 8.353 0 0 0-1.503-2.085 8.108 8.108 0 0 0-6.258-2.365ZM8.51 5.327l1.651 1.651a9.904 9.904 0 0 1 10.016 4.148 1 1 0 1 0 1.646-1.136A11.912 11.912 0 0 0 8.51 5.327Zm4.552 11.114a1.501 1.501 0 1 1-2.123 2.123 1.501 1.501 0 0 1 2.123-2.123Z",
+  "wifi-outline": "M17.745 10.75a8.292 8.292 0 0 1 1.492 2.07a.75.75 0 1 1-1.336.683a6.797 6.797 0 0 0-1.217-1.692A6.562 6.562 0 0 0 6.19 13.484a.75.75 0 1 1-1.338-.677a8.062 8.062 0 0 1 12.893-2.057Zm-2.102 3.07c.448.447.816.997 1.072 1.582a.75.75 0 1 1-1.374.602a3.719 3.719 0 0 0-.759-1.124a3.592 3.592 0 0 0-5.08 0c-.31.31-.562.689-.747 1.11a.75.75 0 1 1-1.374-.6a5.11 5.11 0 0 1 1.061-1.57a5.092 5.092 0 0 1 7.201 0Zm4.805-5.541c.51.509.99 1.09 1.408 1.697a.75.75 0 1 1-1.234.852a10.822 10.822 0 0 0-1.235-1.489c-4.08-4.08-10.695-4.08-14.775 0c-.422.422-.84.934-1.222 1.484a.75.75 0 0 1-1.232-.855c.43-.62.904-1.2 1.394-1.69c4.665-4.665 12.23-4.665 16.896 0Zm-7.387 8.16a1.5 1.5 0 1 1-2.122 2.122a1.5 1.5 0 0 1 2.122-2.122Z",
   "whatsapp-outline": "M19.05 4.91A9.816 9.816 0 0 0 12.04 2c-5.46 0-9.91 4.45-9.91 9.91c0 1.75.46 3.45 1.32 4.95L2.05 22l5.25-1.38c1.45.79 3.08 1.21 4.74 1.21c5.46 0 9.91-4.45 9.91-9.91c0-2.65-1.03-5.14-2.9-7.01zm-7.01 15.24c-1.48 0-2.93-.4-4.2-1.15l-.3-.18l-3.12.82l.83-3.04l-.2-.31a8.264 8.264 0 0 1-1.26-4.38c0-4.54 3.7-8.24 8.24-8.24c2.2 0 4.27.86 5.82 2.42a8.183 8.183 0 0 1 2.41 5.83c.02 4.54-3.68 8.23-8.22 8.23zm4.52-6.16c-.25-.12-1.47-.72-1.69-.81c-.23-.08-.39-.12-.56.12c-.17.25-.64.81-.78.97c-.14.17-.29.19-.54.06c-.25-.12-1.05-.39-1.99-1.23c-.74-.66-1.23-1.47-1.38-1.72c-.14-.25-.02-.38.11-.51c.11-.11.25-.29.37-.43s.17-.25.25-.41c.08-.17.04-.31-.02-.43s-.56-1.34-.76-1.84c-.2-.48-.41-.42-.56-.43h-.48c-.17 0-.43.06-.66.31c-.22.25-.86.85-.86 2.07c0 1.22.89 2.4 1.01 2.56c.12.17 1.75 2.67 4.23 3.74c.59.26 1.05.41 1.41.52c.59.19 1.13.16 1.56.1c.48-.07 1.47-.6 1.67-1.18c.21-.58.21-1.07.14-1.18s-.22-.16-.47-.28z",
   "subtract-solid": "M3.997 13H20a1 1 0 1 0 0-2H3.997a1 1 0 1 0 0 2Z",
   "table-switch-outline": [
@@ -275,5 +276,8 @@
   "chevrons-right-outline": ["m6 17 5-5-5-5", "m13 17 5-5-5-5"],
   "chevron-right-single-outline": "m9 18 6-6-6-6",
   "avatar-upload-outline": "M19.754 11a.75.75 0 0 1 .743.648l.007.102v7a3.25 3.25 0 0 1-3.065 3.246l-.185.005h-11a3.25 3.25 0 0 1-3.244-3.066l-.006-.184V11.75a.75.75 0 0 1 1.494-.102l.006.102v7a1.75 1.75 0 0 0 1.607 1.745l.143.006h11A1.75 1.75 0 0 0 19 18.894l.005-.143V11.75a.75.75 0 0 1 .75-.75ZM6.22 7.216l4.996-4.996a.75.75 0 0 1 .976-.073l.084.072l5.005 4.997a.75.75 0 0 1-.976 1.134l-.084-.073l-3.723-3.716l.001 11.694a.75.75 0 0 1-.648.743l-.102.007a.75.75 0 0 1-.743-.648L11 16.255V4.558L7.28 8.277a.75.75 0 0 1-.976.073l-.084-.073a.75.75 0 0 1-.073-.977l.073-.084l4.996-4.996L6.22 7.216Z",
-  "text-copy-outline": "M5.503 4.627L5.5 6.75v10.504a3.25 3.25 0 0 0 3.25 3.25h8.616a2.25 2.25 0 0 1-2.122 1.5H8.75A4.75 4.75 0 0 1 4 17.254V6.75c0-.98.627-1.815 1.503-2.123M17.75 2A2.25 2.25 0 0 1 20 4.25v13a2.25 2.25 0 0 1-2.25 2.25h-9a2.25 2.25 0 0 1-2.25-2.25v-13A2.25 2.25 0 0 1 8.75 2zm0 1.5h-9a.75.75 0 0 0-.75.75v13c0 .414.336.75.75.75h9a.75.75 0 0 0 .75-.75v-13a.75.75 0 0 0-.75-.75"
+  "text-copy-outline": "M5.503 4.627L5.5 6.75v10.504a3.25 3.25 0 0 0 3.25 3.25h8.616a2.25 2.25 0 0 1-2.122 1.5H8.75A4.75 4.75 0 0 1 4 17.254V6.75c0-.98.627-1.815 1.503-2.123M17.75 2A2.25 2.25 0 0 1 20 4.25v13a2.25 2.25 0 0 1-2.25 2.25h-9a2.25 2.25 0 0 1-2.25-2.25v-13A2.25 2.25 0 0 1 8.75 2zm0 1.5h-9a.75.75 0 0 0-.75.75v13c0 .414.336.75.75.75h9a.75.75 0 0 0 .75-.75v-13a.75.75 0 0 0-.75-.75",
+  "linear-outline": "M1.17156 10.4618C1.14041 10.329 1.2986 10.2454 1.39505 10.3418L6.50679 15.4536C6.60323 15.55 6.5196 15.7082 6.38681 15.6771C3.80721 15.0719 1.77669 13.0414 1.17156 10.4618ZM1.00026 8.4131C0.997795 8.45277 1.01271 8.49149 1.0408 8.51959L8.32904 15.8078C8.35714 15.8359 8.39586 15.8509 8.43553 15.8484C8.76721 15.8277 9.09266 15.784 9.41026 15.7187C9.51729 15.6968 9.55447 15.5653 9.47721 15.488L1.36063 7.37142C1.28337 7.29416 1.15187 7.33134 1.12989 7.43837C1.06466 7.75597 1.02092 8.08142 1.00026 8.4131ZM1.58953 6.00739C1.56622 6.05972 1.57809 6.12087 1.6186 6.16139L10.6872 15.23C10.7278 15.2705 10.7889 15.2824 10.8412 15.2591C11.0913 15.1477 11.3336 15.0221 11.5672 14.8833C11.6445 14.8374 11.6564 14.7312 11.5929 14.6676L2.18099 5.25577C2.11742 5.1922 2.01121 5.20412 1.96529 5.28142C1.8265 5.51499 1.70091 5.75733 1.58953 6.00739ZM2.77222 4.37899C2.7204 4.32718 2.7172 4.24407 2.76602 4.18942C4.04913 2.75294 5.9156 1.84863 7.99327 1.84863C11.863 1.84863 15 4.98565 15 8.85536C15 10.933 14.0957 12.7995 12.6592 14.0826C12.6046 14.1314 12.5215 14.1282 12.4696 14.0764L2.77222 4.37899Z",
+  "status-outline": "m8.462 6.81l3.284 13.616c.178.737 1.211.775 1.443.054l3.257-10.122l.586 2.095a.75.75 0 0 0 .722.548h3.494a.75.75 0 0 0 0-1.5h-2.925l-1.105-3.95c-.2-.717-1.208-.736-1.436-.028l-3.203 9.957L9.224 3.574c-.182-.757-1.255-.769-1.454-.016l-2.1 7.943H2.75a.75.75 0 0 0 0 1.5h3.496a.75.75 0 0 0 .725-.558z",
+  "unlink-outline": "m18.84 12.25l1.72-1.71h-.02a5.004 5.004 0 0 0-.12-7.07a5.006 5.006 0 0 0-6.95 0l-1.72 1.71m-6.58 6.57l-1.71 1.71a5.004 5.004 0 0 0 .12 7.07a5.006 5.006 0 0 0 6.95 0l1.71-1.71M8 2v3M2 8h3m11 11v3m3-6h3"
 }
diff --git a/app/javascript/shared/constants/busEvents.js b/app/javascript/shared/constants/busEvents.js
index dc6892e26..2229a8b4c 100644
--- a/app/javascript/shared/constants/busEvents.js
+++ b/app/javascript/shared/constants/busEvents.js
@@ -8,6 +8,8 @@ export const BUS_EVENTS = {
   TOGGLE_SIDEMENU: 'TOGGLE_SIDEMENU',
   ON_MESSAGE_LIST_SCROLL: 'ON_MESSAGE_LIST_SCROLL',
   WEBSOCKET_DISCONNECT: 'WEBSOCKET_DISCONNECT',
+  WEBSOCKET_RECONNECT: 'WEBSOCKET_RECONNECT',
+  WEBSOCKET_RECONNECT_COMPLETED: 'WEBSOCKET_RECONNECT_COMPLETED',
   TOGGLE_REPLY_TO_MESSAGE: 'TOGGLE_REPLY_TO_MESSAGE',
   SHOW_TOAST: 'newToastMessage',
   NEW_CONVERSATION_MODAL: 'newConversationModal',
diff --git a/app/javascript/shared/helpers/BaseActionCableConnector.js b/app/javascript/shared/helpers/BaseActionCableConnector.js
index 2395fe986..3eb61a80a 100644
--- a/app/javascript/shared/helpers/BaseActionCableConnector.js
+++ b/app/javascript/shared/helpers/BaseActionCableConnector.js
@@ -1,5 +1,4 @@
 import { createConsumer } from '@rails/actioncable';
-import { BUS_EVENTS } from 'shared/constants/busEvents';
 
 const PRESENCE_INTERVAL = 20000;
 const RECONNECT_INTERVAL = 1000;
@@ -27,8 +26,6 @@ class BaseActionCableConnector {
           BaseActionCableConnector.isDisconnected = true;
           this.onDisconnected();
           this.initReconnectTimer();
-          // TODO: Remove this after completing the conversation list refetching
-          window.bus.$emit(BUS_EVENTS.WEBSOCKET_DISCONNECT);
         },
       }
     );
diff --git a/app/javascript/shared/helpers/mitt.js b/app/javascript/shared/helpers/mitt.js
new file mode 100644
index 000000000..e2e6d3907
--- /dev/null
+++ b/app/javascript/shared/helpers/mitt.js
@@ -0,0 +1,3 @@
+import mitt from 'mitt';
+const emitter = mitt();
+export { emitter };
diff --git a/app/javascript/shared/helpers/specs/mitt.spec.js b/app/javascript/shared/helpers/specs/mitt.spec.js
new file mode 100644
index 000000000..cfa0c7435
--- /dev/null
+++ b/app/javascript/shared/helpers/specs/mitt.spec.js
@@ -0,0 +1,25 @@
+import { emitter } from '../mitt';
+
+describe('emitter', () => {
+  it('should emit and listen to events correctly', () => {
+    const mockCallback = jest.fn();
+
+    // Subscribe to an event
+    emitter.on('event', mockCallback);
+
+    // Emit the event
+    emitter.emit('event', 'data');
+
+    // Expect the callback to be called with the correct data
+    expect(mockCallback).toHaveBeenCalledWith('data');
+
+    // Unsubscribe from the event
+    emitter.off('event', mockCallback);
+
+    // Emit the event again
+    emitter.emit('event', 'data');
+
+    // Expect the callback not to be called again
+    expect(mockCallback).toHaveBeenCalledTimes(1);
+  });
+});
diff --git a/app/javascript/shared/mixins/alertMixin.js b/app/javascript/shared/mixins/alertMixin.js
index 50ace13f1..376d53bee 100644
--- a/app/javascript/shared/mixins/alertMixin.js
+++ b/app/javascript/shared/mixins/alertMixin.js
@@ -1,7 +1,9 @@
+import { emitter } from 'shared/helpers/mitt';
+
 export default {
   methods: {
     showAlert(message, action) {
-      bus.$emit('newToastMessage', message, action);
+      emitter.emit('newToastMessage', message, action);
     },
   },
 };
diff --git a/app/javascript/shared/mixins/inboxMixin.js b/app/javascript/shared/mixins/inboxMixin.js
index 8266a5d37..3953cfb40 100644
--- a/app/javascript/shared/mixins/inboxMixin.js
+++ b/app/javascript/shared/mixins/inboxMixin.js
@@ -44,6 +44,12 @@ export default {
     whatsAppAPIProvider() {
       return this.inbox.provider || '';
     },
+    isAMicrosoftInbox() {
+      return this.isAnEmailChannel && this.inbox.provider === 'microsoft';
+    },
+    isAGoogleInbox() {
+      return this.isAnEmailChannel && this.inbox.provider === 'google';
+    },
     isAPIInbox() {
       return this.channelType === INBOX_TYPES.API;
     },
diff --git a/app/javascript/v3/components/SnackBar/Container.vue b/app/javascript/v3/components/SnackBar/Container.vue
index 592fb02e2..683480af6 100644
--- a/app/javascript/v3/components/SnackBar/Container.vue
+++ b/app/javascript/v3/components/SnackBar/Container.vue
@@ -33,10 +33,10 @@ export default {
   },
 
   mounted() {
-    bus.$on(BUS_EVENTS.SHOW_TOAST, this.onNewToastMessage);
+    this.$emitter.on(BUS_EVENTS.SHOW_TOAST, this.onNewToastMessage);
   },
   beforeDestroy() {
-    bus.$off(BUS_EVENTS.SHOW_TOAST, this.onNewToastMessage);
+    this.$emitter.off(BUS_EVENTS.SHOW_TOAST, this.onNewToastMessage);
   },
   methods: {
     onNewToastMessage(message, action) {
diff --git a/app/javascript/v3/views/auth/password/Edit.vue b/app/javascript/v3/views/auth/password/Edit.vue
index 4c61ce15a..c5f2ba7fe 100644
--- a/app/javascript/v3/views/auth/password/Edit.vue
+++ b/app/javascript/v3/views/auth/password/Edit.vue
@@ -53,12 +53,14 @@ import FormInput from '../../../components/Form/Input.vue';
 import SubmitButton from '../../../components/Button/SubmitButton.vue';
 import { DEFAULT_REDIRECT_URL } from 'dashboard/constants/globals';
 import { setNewPassword } from '../../../api/auth';
+import alertMixin from 'shared/mixins/alertMixin';
 
 export default {
   components: {
     FormInput,
     SubmitButton,
   },
+  mixins: [alertMixin],
   props: {
     resetPasswordToken: { type: String, default: '' },
     redirectUrl: { type: String, default: '' },
@@ -105,10 +107,10 @@ export default {
     },
   },
   methods: {
-    showAlert(message) {
+    showAlertMessage(message) {
       // Reset loading, current selected agent
       this.newPasswordAPI.showLoading = false;
-      bus.$emit('newToastMessage', message);
+      this.showAlert(message);
     },
     submitForm() {
       this.newPasswordAPI.showLoading = true;
@@ -122,7 +124,7 @@ export default {
           window.location = DEFAULT_REDIRECT_URL;
         })
         .catch(error => {
-          this.showAlert(
+          this.showAlertMessage(
             error?.message || this.$t('SET_NEW_PASSWORD.API.ERROR_MESSAGE')
           );
         });
diff --git a/app/javascript/v3/views/auth/reset/password/Index.vue b/app/javascript/v3/views/auth/reset/password/Index.vue
index 4c1c6904d..44be9fd0c 100644
--- a/app/javascript/v3/views/auth/reset/password/Index.vue
+++ b/app/javascript/v3/views/auth/reset/password/Index.vue
@@ -1,18 +1,18 @@
 <template>
   <div
-    class="flex flex-col bg-woot-25 min-h-full w-full py-12 sm:px-6 lg:px-8 justify-center dark:bg-slate-900"
+    class="flex flex-col justify-center w-full min-h-full py-12 bg-woot-25 sm:px-6 lg:px-8 dark:bg-slate-900"
   >
     <form
-      class="sm:mx-auto sm:w-full sm:max-w-lg bg-white dark:bg-slate-800 p-11 shadow sm:shadow-lg sm:rounded-lg"
+      class="bg-white shadow sm:mx-auto sm:w-full sm:max-w-lg dark:bg-slate-800 p-11 sm:shadow-lg sm:rounded-lg"
       @submit.prevent="submit"
     >
       <h1
-        class="mb-1 text-left text-2xl font-medium tracking-tight text-slate-900 dark:text-white"
+        class="mb-1 text-2xl font-medium tracking-tight text-left text-slate-900 dark:text-white"
       >
         {{ $t('RESET_PASSWORD.TITLE') }}
       </h1>
       <p
-        class="text-sm text-slate-600 dark:text-woot-50 tracking-normal font-normal leading-6 mb-4"
+        class="mb-4 text-sm font-normal leading-6 tracking-normal text-slate-600 dark:text-woot-50"
       >
         {{
           useInstallationName(
@@ -36,7 +36,7 @@
           :loading="resetPassword.showLoading"
         />
       </div>
-      <p class="text-sm text-slate-600 dark:text-woot-50 mt-4 -mb-1">
+      <p class="mt-4 -mb-1 text-sm text-slate-600 dark:text-woot-50">
         {{ $t('RESET_PASSWORD.GO_BACK_TO_LOGIN') }}
         <router-link to="/auth/login" class="text-link">
           {{ $t('COMMON.CLICK_HERE') }}.
@@ -53,10 +53,11 @@ import { mapGetters } from 'vuex';
 import FormInput from '../../../../components/Form/Input.vue';
 import { resetPassword } from '../../../../api/auth';
 import SubmitButton from '../../../../components/Button/SubmitButton.vue';
+import alertMixin from 'shared/mixins/alertMixin';
 
 export default {
   components: { FormInput, SubmitButton },
-  mixins: [globalConfigMixin],
+  mixins: [globalConfigMixin, alertMixin],
   data() {
     return {
       credentials: { email: '' },
@@ -80,10 +81,10 @@ export default {
     },
   },
   methods: {
-    showAlert(message) {
+    showAlertMessage(message) {
       // Reset loading, current selected agent
       this.resetPassword.showLoading = false;
-      bus.$emit('newToastMessage', message);
+      this.showAlert(message);
     },
     submit() {
       this.resetPassword.showLoading = true;
@@ -93,14 +94,14 @@ export default {
           if (res.data && res.data.message) {
             successMessage = res.data.message;
           }
-          this.showAlert(successMessage);
+          this.showAlertMessage(successMessage);
         })
         .catch(error => {
           let errorMessage = this.$t('RESET_PASSWORD.API.ERROR_MESSAGE');
           if (error?.response?.data?.message) {
             errorMessage = error.response.data.message;
           }
-          this.showAlert(errorMessage);
+          this.showAlertMessage(errorMessage);
         });
     },
   },
diff --git a/app/javascript/v3/views/index.js b/app/javascript/v3/views/index.js
index 57da18116..dd30f0372 100644
--- a/app/javascript/v3/views/index.js
+++ b/app/javascript/v3/views/index.js
@@ -6,12 +6,16 @@ import { validateRouteAccess } from '../helpers/RouteHelper';
 
 export const router = new VueRouter({ mode: 'history', routes });
 
+const sensitiveRouteNames = ['auth_password_edit'];
+
 export const initalizeRouter = () => {
   router.beforeEach((to, _, next) => {
-    AnalyticsHelper.page(to.name || '', {
-      path: to.path,
-      name: to.name,
-    });
+    if (!sensitiveRouteNames.includes(to.name)) {
+      AnalyticsHelper.page(to.name || '', {
+        path: to.path,
+        name: to.name,
+      });
+    }
 
     return validateRouteAccess(to, next, window.chatwootConfig);
   });
diff --git a/app/javascript/v3/views/login/Index.vue b/app/javascript/v3/views/login/Index.vue
index 0575a2d98..5a481dd5a 100644
--- a/app/javascript/v3/views/login/Index.vue
+++ b/app/javascript/v3/views/login/Index.vue
@@ -104,6 +104,7 @@ const ERROR_MESSAGES = {
   'no-account-found': 'LOGIN.OAUTH.NO_ACCOUNT_FOUND',
   'business-account-only': 'LOGIN.OAUTH.BUSINESS_ACCOUNTS_ONLY',
 };
+import alertMixin from 'shared/mixins/alertMixin';
 
 export default {
   components: {
@@ -112,7 +113,7 @@ export default {
     Spinner,
     SubmitButton,
   },
-  mixins: [globalConfigMixin],
+  mixins: [globalConfigMixin, alertMixin],
   props: {
     ssoAuthToken: { type: String, default: '' },
     ssoAccountId: { type: String, default: '' },
@@ -186,15 +187,15 @@ export default {
         setTimeout(callback, 0);
       }
     },
-    showAlert(message) {
+    showAlertMessage(message) {
       // Reset loading, current selected agent
       this.loginApi.showLoading = false;
       this.loginApi.message = message;
-      bus.$emit('newToastMessage', this.loginApi.message);
+      this.showAlert(this.loginApi.message);
     },
     submitLogin() {
       if (this.$v.credentials.email.$invalid && !this.email) {
-        this.showAlert(this.$t('LOGIN.EMAIL.ERROR'));
+        this.showAlertMessage(this.$t('LOGIN.EMAIL.ERROR'));
         return;
       }
 
@@ -213,7 +214,7 @@ export default {
 
       login(credentials)
         .then(() => {
-          this.showAlert(this.$t('LOGIN.API.SUCCESS_MESSAGE'));
+          this.showAlertMessage(this.$t('LOGIN.API.SUCCESS_MESSAGE'));
         })
         .catch(response => {
           // Reset URL Params if the authentication is invalid
@@ -221,7 +222,9 @@ export default {
             window.location = '/app/login';
           }
           this.loginApi.hasErrored = true;
-          this.showAlert(response?.message || this.$t('LOGIN.API.UNAUTH'));
+          this.showAlertMessage(
+            response?.message || this.$t('LOGIN.API.UNAUTH')
+          );
         });
     },
   },
diff --git a/app/javascript/widget/App.vue b/app/javascript/widget/App.vue
index 3c218266a..072323d53 100755
--- a/app/javascript/widget/App.vue
+++ b/app/javascript/widget/App.vue
@@ -43,6 +43,7 @@ import {
 } from './constants/widgetBusEvents';
 import darkModeMixin from 'widget/mixins/darkModeMixin';
 import { SDK_SET_BUBBLE_VISIBILITY } from '../shared/constants/sharedFrameEvents';
+import { emitter } from 'shared/helpers/mitt';
 
 export default {
   name: 'App',
@@ -70,6 +71,7 @@ export default {
       messageCount: 'conversation/getMessageCount',
       unreadMessageCount: 'conversation/getUnreadMessageCount',
       isWidgetStyleFlat: 'appConfig/isWidgetStyleFlat',
+      showUnreadMessagesDialog: 'appConfig/getShowUnreadMessagesDialog',
     }),
     isIFrame() {
       return IFrameHelper.isIFrame();
@@ -157,34 +159,36 @@ export default {
       }
     },
     registerUnreadEvents() {
-      bus.$on(ON_AGENT_MESSAGE_RECEIVED, () => {
+      emitter.on(ON_AGENT_MESSAGE_RECEIVED, () => {
         const { name: routeName } = this.$route;
         if ((this.isWidgetOpen || !this.isIFrame) && routeName === 'messages') {
           this.$store.dispatch('conversation/setUserLastSeen');
         }
         this.setUnreadView();
       });
-      bus.$on(ON_UNREAD_MESSAGE_CLICK, () => {
+      emitter.on(ON_UNREAD_MESSAGE_CLICK, () => {
         this.replaceRoute('messages').then(() => this.unsetUnreadView());
       });
     },
     registerCampaignEvents() {
-      bus.$on(ON_CAMPAIGN_MESSAGE_CLICK, () => {
+      emitter.on(ON_CAMPAIGN_MESSAGE_CLICK, () => {
         if (this.shouldShowPreChatForm) {
           this.replaceRoute('prechat-form');
         } else {
           this.replaceRoute('messages');
-          bus.$emit('execute-campaign', { campaignId: this.activeCampaign.id });
+          emitter.emit('execute-campaign', {
+            campaignId: this.activeCampaign.id,
+          });
         }
         this.unsetUnreadView();
       });
-      bus.$on('execute-campaign', campaignDetails => {
+      emitter.on('execute-campaign', campaignDetails => {
         const { customAttributes, campaignId } = campaignDetails;
         const { websiteToken } = window.chatwootWebChannel;
         this.executeCampaign({ campaignId, websiteToken, customAttributes });
         this.replaceRoute('messages');
       });
-      bus.$on('snooze-campaigns', () => {
+      emitter.on('snooze-campaigns', () => {
         const expireBy = addHours(new Date(), 1);
         this.campaignsSnoozedTill = Number(expireBy);
       });
@@ -206,8 +210,13 @@ export default {
     },
     setUnreadView() {
       const { unreadMessageCount } = this;
-
-      if (this.isIFrame && unreadMessageCount > 0 && !this.isWidgetOpen) {
+      if (!this.showUnreadMessagesDialog) {
+        this.handleUnreadNotificationDot();
+      } else if (
+        this.isIFrame &&
+        unreadMessageCount > 0 &&
+        !this.isWidgetOpen
+      ) {
         this.replaceRoute('unread-messages').then(() => {
           this.setIframeHeight(true);
           IFrameHelper.sendMessage({ event: 'setUnreadMode' });
diff --git a/app/javascript/widget/components/AgentMessage.vue b/app/javascript/widget/components/AgentMessage.vue
index 8526281ef..c38726031 100755
--- a/app/javascript/widget/components/AgentMessage.vue
+++ b/app/javascript/widget/components/AgentMessage.vue
@@ -30,7 +30,7 @@
             />
             <div
               v-if="hasAttachments"
-              class="chat-bubble has-attachment agent"
+              class="chat-bubble has-attachment space-y-2 agent"
               :class="(wrapClass, $dm('bg-white', 'dark:bg-slate-700'))"
             >
               <div
@@ -44,6 +44,14 @@
                   :readable-time="readableTime"
                   @error="onImageLoadError"
                 />
+
+                <video-bubble
+                  v-if="attachment.file_type === 'video' && !hasVideoError"
+                  :url="attachment.data_url"
+                  :readable-time="readableTime"
+                  @error="onVideoLoadError"
+                />
+
                 <audio v-else-if="attachment.file_type === 'audio'" controls>
                   <source :src="attachment.data_url" />
                 </audio>
@@ -84,6 +92,7 @@ import AgentMessageBubble from 'widget/components/AgentMessageBubble.vue';
 import MessageReplyButton from 'widget/components/MessageReplyButton.vue';
 import timeMixin from 'dashboard/mixins/time';
 import ImageBubble from 'widget/components/ImageBubble.vue';
+import VideoBubble from 'widget/components/VideoBubble.vue';
 import FileBubble from 'widget/components/FileBubble.vue';
 import Thumbnail from 'dashboard/components/widgets/Thumbnail.vue';
 import { MESSAGE_TYPE } from 'widget/helpers/constants';
@@ -93,12 +102,14 @@ import { isASubmittedFormMessage } from 'shared/helpers/MessageTypeHelper';
 import darkModeMixin from 'widget/mixins/darkModeMixin.js';
 import ReplyToChip from 'widget/components/ReplyToChip.vue';
 import { BUS_EVENTS } from 'shared/constants/busEvents';
+import { emitter } from 'shared/helpers/mitt';
 
 export default {
   name: 'AgentMessage',
   components: {
     AgentMessageBubble,
     ImageBubble,
+    VideoBubble,
     Thumbnail,
     UserMessage,
     FileBubble,
@@ -119,6 +130,7 @@ export default {
   data() {
     return {
       hasImageError: false,
+      hasVideoError: false,
     };
   },
   computed: {
@@ -214,17 +226,22 @@ export default {
   watch: {
     message() {
       this.hasImageError = false;
+      this.hasVideoError = false;
     },
   },
   mounted() {
     this.hasImageError = false;
+    this.hasVideoError = false;
   },
   methods: {
     onImageLoadError() {
       this.hasImageError = true;
     },
+    onVideoLoadError() {
+      this.hasVideoError = true;
+    },
     toggleReply() {
-      bus.$emit(BUS_EVENTS.TOGGLE_REPLY_TO_MESSAGE, this.message);
+      emitter.emit(BUS_EVENTS.TOGGLE_REPLY_TO_MESSAGE, this.message);
     },
   },
 };
diff --git a/app/javascript/widget/components/Banner.vue b/app/javascript/widget/components/Banner.vue
index d07266745..173dfabb2 100644
--- a/app/javascript/widget/components/Banner.vue
+++ b/app/javascript/widget/components/Banner.vue
@@ -8,6 +8,7 @@
 
 <script>
 import { BUS_EVENTS } from 'shared/constants/busEvents';
+import { emitter } from 'shared/helpers/mitt';
 
 export default {
   data() {
@@ -18,7 +19,7 @@ export default {
     };
   },
   mounted() {
-    bus.$on(BUS_EVENTS.SHOW_ALERT, ({ message, type = 'error' }) => {
+    emitter.on(BUS_EVENTS.SHOW_ALERT, ({ message, type = 'error' }) => {
       this.bannerMessage = message;
       this.bannerType = type;
       this.showBannerMessage = true;
diff --git a/app/javascript/widget/components/ChatAttachment.vue b/app/javascript/widget/components/ChatAttachment.vue
index bcf2e0ffa..5d038a66b 100755
--- a/app/javascript/widget/components/ChatAttachment.vue
+++ b/app/javascript/widget/components/ChatAttachment.vue
@@ -96,7 +96,7 @@ export default {
 
           upload.create((error, blob) => {
             if (error) {
-              window.bus.$emit(BUS_EVENTS.SHOW_ALERT, {
+              this.$emitter.emit(BUS_EVENTS.SHOW_ALERT, {
                 message: error,
               });
             } else {
@@ -107,7 +107,7 @@ export default {
             }
           });
         } else {
-          window.bus.$emit(BUS_EVENTS.SHOW_ALERT, {
+          this.$emitter.emit(BUS_EVENTS.SHOW_ALERT, {
             message: this.$t('FILE_SIZE_LIMIT', {
               MAXIMUM_FILE_UPLOAD_SIZE: this.fileUploadSizeLimit,
             }),
@@ -130,7 +130,7 @@ export default {
             ...this.getLocalFileAttributes(file),
           });
         } else {
-          window.bus.$emit(BUS_EVENTS.SHOW_ALERT, {
+          this.$emitter.emit(BUS_EVENTS.SHOW_ALERT, {
             message: this.$t('FILE_SIZE_LIMIT', {
               MAXIMUM_FILE_UPLOAD_SIZE: this.fileUploadSizeLimit,
             }),
diff --git a/app/javascript/widget/components/ChatFooter.vue b/app/javascript/widget/components/ChatFooter.vue
index 20d3d820f..7d755ef68 100755
--- a/app/javascript/widget/components/ChatFooter.vue
+++ b/app/javascript/widget/components/ChatFooter.vue
@@ -99,7 +99,7 @@ export default {
     },
   },
   mounted() {
-    bus.$on(BUS_EVENTS.TOGGLE_REPLY_TO_MESSAGE, this.toggleReplyTo);
+    this.$emitter.on(BUS_EVENTS.TOGGLE_REPLY_TO_MESSAGE, this.toggleReplyTo);
   },
   methods: {
     ...mapActions('conversation', [
@@ -147,12 +147,12 @@ export default {
       if (this.hasEmail) {
         try {
           await sendEmailTranscript();
-          window.bus.$emit(BUS_EVENTS.SHOW_ALERT, {
+          this.$emitter.emit(BUS_EVENTS.SHOW_ALERT, {
             message: this.$t('EMAIL_TRANSCRIPT.SEND_EMAIL_SUCCESS'),
             type: 'success',
           });
         } catch (error) {
-          window.bus.$emit(BUS_EVENTS.SHOW_ALERT, {
+          this.$emitter.$emit(BUS_EVENTS.SHOW_ALERT, {
             message: this.$t('EMAIL_TRANSCRIPT.SEND_EMAIL_ERROR'),
           });
         }
diff --git a/app/javascript/widget/components/UnreadMessage.vue b/app/javascript/widget/components/UnreadMessage.vue
index 19e757973..cefd0cc99 100644
--- a/app/javascript/widget/components/UnreadMessage.vue
+++ b/app/javascript/widget/components/UnreadMessage.vue
@@ -97,9 +97,9 @@ export default {
     },
     onClickMessage() {
       if (this.campaignId) {
-        bus.$emit(ON_CAMPAIGN_MESSAGE_CLICK, this.campaignId);
+        this.$emitter.emit(ON_CAMPAIGN_MESSAGE_CLICK, this.campaignId);
       } else {
-        bus.$emit(ON_UNREAD_MESSAGE_CLICK);
+        this.$emitter.emit(ON_UNREAD_MESSAGE_CLICK);
       }
     },
   },
diff --git a/app/javascript/widget/components/UnreadMessageList.vue b/app/javascript/widget/components/UnreadMessageList.vue
index 4ea9e3f00..875457c42 100644
--- a/app/javascript/widget/components/UnreadMessageList.vue
+++ b/app/javascript/widget/components/UnreadMessageList.vue
@@ -80,7 +80,7 @@ export default {
   },
   methods: {
     openConversationView() {
-      bus.$emit(ON_UNREAD_MESSAGE_CLICK);
+      this.$emitter.emit(ON_UNREAD_MESSAGE_CLICK);
     },
     closeFullView() {
       this.$emit('close');
diff --git a/app/javascript/widget/components/UserMessage.vue b/app/javascript/widget/components/UserMessage.vue
index 812d699cb..5a97422db 100755
--- a/app/javascript/widget/components/UserMessage.vue
+++ b/app/javascript/widget/components/UserMessage.vue
@@ -39,6 +39,14 @@
                   :readable-time="readableTime"
                   @error="onImageLoadError"
                 />
+
+                <video-bubble
+                  v-if="attachment.file_type === 'video' && !hasVideoError"
+                  :url="attachment.data_url"
+                  :readable-time="readableTime"
+                  @error="onVideoLoadError"
+                />
+
                 <file-bubble
                   v-else
                   :url="attachment.data_url"
@@ -72,6 +80,7 @@
 import UserMessageBubble from 'widget/components/UserMessageBubble.vue';
 import MessageReplyButton from 'widget/components/MessageReplyButton.vue';
 import ImageBubble from 'widget/components/ImageBubble.vue';
+import VideoBubble from 'widget/components/VideoBubble.vue';
 import FluentIcon from 'shared/components/FluentIcon/Index.vue';
 import FileBubble from 'widget/components/FileBubble.vue';
 import timeMixin from 'dashboard/mixins/time';
@@ -88,6 +97,7 @@ export default {
     UserMessageBubble,
     MessageReplyButton,
     ImageBubble,
+    VideoBubble,
     FileBubble,
     FluentIcon,
     ReplyToChip,
@@ -107,6 +117,7 @@ export default {
   data() {
     return {
       hasImageError: false,
+      hasVideoError: false,
     };
   },
   computed: {
@@ -143,10 +154,12 @@ export default {
   watch: {
     message() {
       this.hasImageError = false;
+      this.hasVideoError = false;
     },
   },
   mounted() {
     this.hasImageError = false;
+    this.hasVideoError = false;
   },
   methods: {
     async retrySendMessage() {
@@ -158,8 +171,11 @@ export default {
     onImageLoadError() {
       this.hasImageError = true;
     },
+    onVideoLoadError() {
+      this.hasVideoError = true;
+    },
     toggleReply() {
-      bus.$emit(BUS_EVENTS.TOGGLE_REPLY_TO_MESSAGE, this.message);
+      this.$emitter.emit(BUS_EVENTS.TOGGLE_REPLY_TO_MESSAGE, this.message);
     },
   },
 };
diff --git a/app/javascript/widget/components/VideoBubble.vue b/app/javascript/widget/components/VideoBubble.vue
new file mode 100644
index 000000000..0ba72d363
--- /dev/null
+++ b/app/javascript/widget/components/VideoBubble.vue
@@ -0,0 +1,27 @@
+<script setup>
+defineProps({
+  url: { type: String, default: '' },
+  readableTime: { type: String, default: '' },
+});
+
+const emits = defineEmits(['error']);
+
+const onVideoError = () => {
+  emits('error');
+};
+</script>
+<template>
+  <div class="block relative max-w-full">
+    <video
+      class="w-full max-w-[250px] h-auto"
+      :src="url"
+      controls
+      @error="onVideoError"
+    />
+    <span
+      class="text-xs absolute text-white dark:text-white right-3 bottom-1 whitespace-nowrap"
+    >
+      {{ readableTime }}
+    </span>
+  </div>
+</template>
diff --git a/app/javascript/widget/helpers/actionCable.js b/app/javascript/widget/helpers/actionCable.js
index 1fe94f25d..4e18d0c70 100644
--- a/app/javascript/widget/helpers/actionCable.js
+++ b/app/javascript/widget/helpers/actionCable.js
@@ -4,6 +4,7 @@ import { ON_AGENT_MESSAGE_RECEIVED } from '../constants/widgetBusEvents';
 import { IFrameHelper } from 'widget/helpers/utils';
 import { shouldTriggerMessageUpdateEvent } from './IframeEventHelper';
 import { CHATWOOT_ON_MESSAGE } from '../constants/sdkEvents';
+import { emitter } from '../../shared/helpers/mitt';
 
 const isMessageInActiveConversation = (getters, message) => {
   const { conversation_id: conversationId } = message;
@@ -57,7 +58,7 @@ class ActionCableConnector extends BaseActionCableConnector {
 
     this.app.$store
       .dispatch('conversation/addOrUpdateMessage', data)
-      .then(() => window.bus.$emit(ON_AGENT_MESSAGE_RECEIVED));
+      .then(() => emitter.emit(ON_AGENT_MESSAGE_RECEIVED));
 
     IFrameHelper.sendMessage({
       event: 'onEvent',
diff --git a/app/javascript/widget/store/modules/appConfig.js b/app/javascript/widget/store/modules/appConfig.js
index b1b67f0dc..a7df60d29 100644
--- a/app/javascript/widget/store/modules/appConfig.js
+++ b/app/javascript/widget/store/modules/appConfig.js
@@ -10,6 +10,7 @@ import {
 const state = {
   hideMessageBubble: false,
   isCampaignViewClicked: false,
+  showUnreadMessagesDialog: true,
   isWebWidgetTriggered: false,
   isWidgetOpen: false,
   position: 'right',
@@ -29,6 +30,7 @@ export const getters = {
   getReferrerHost: $state => $state.referrerHost,
   isWidgetStyleFlat: $state => $state.widgetStyle === 'flat',
   darkMode: $state => $state.darkMode,
+  getShowUnreadMessagesDialog: $state => $state.showUnreadMessagesDialog,
 };
 
 export const actions = {
@@ -38,6 +40,7 @@ export const actions = {
       showPopoutButton,
       position,
       hideMessageBubble,
+      showUnreadMessagesDialog,
       widgetStyle = 'rounded',
       darkMode = 'light',
     }
@@ -46,6 +49,7 @@ export const actions = {
       hideMessageBubble: !!hideMessageBubble,
       position: position || 'right',
       showPopoutButton: !!showPopoutButton,
+      showUnreadMessagesDialog: !!showUnreadMessagesDialog,
       widgetStyle,
       darkMode,
     });
@@ -75,6 +79,7 @@ export const mutations = {
     $state.widgetStyle = data.widgetStyle;
     $state.darkMode = data.darkMode;
     $state.locale = data.locale || $state.locale;
+    $state.showUnreadMessagesDialog = data.showUnreadMessagesDialog;
   },
   [TOGGLE_WIDGET_OPEN]($state, isWidgetOpen) {
     $state.isWidgetOpen = isWidgetOpen;
diff --git a/app/javascript/widget/store/modules/conversation/actions.js b/app/javascript/widget/store/modules/conversation/actions.js
index e1862ea84..f00f049ac 100644
--- a/app/javascript/widget/store/modules/conversation/actions.js
+++ b/app/javascript/widget/store/modules/conversation/actions.js
@@ -12,7 +12,7 @@ import {
 
 import { ON_CONVERSATION_CREATED } from 'widget/constants/widgetBusEvents';
 import { createTemporaryMessage, getNonDeletedMessages } from './helpers';
-
+import { emitter } from 'shared/helpers/mitt';
 export const actions = {
   createConversation: async ({ commit, dispatch }, params) => {
     commit('setConversationUIFlag', { isCreating: true });
@@ -23,7 +23,7 @@ export const actions = {
       commit('pushMessageToConversation', message);
       dispatch('conversationAttributes/getAttributes', {}, { root: true });
       // Emit event to notify that conversation is created and show the chat screen
-      bus.$emit(ON_CONVERSATION_CREATED);
+      emitter.emit(ON_CONVERSATION_CREATED);
     } catch (error) {
       // Ignore error
     } finally {
diff --git a/app/javascript/widget/store/modules/specs/appConfig/getters.spec.js b/app/javascript/widget/store/modules/specs/appConfig/getters.spec.js
index 045933aa8..ab0c6e6ca 100644
--- a/app/javascript/widget/store/modules/specs/appConfig/getters.spec.js
+++ b/app/javascript/widget/store/modules/specs/appConfig/getters.spec.js
@@ -13,4 +13,10 @@ describe('#getters', () => {
       expect(getters.getReferrerHost(state)).toEqual('www.chatwoot.com');
     });
   });
+  describe('#getShowUnreadMessagesDialog', () => {
+    it('returns correct value', () => {
+      const state = { showUnreadMessagesDialog: true };
+      expect(getters.getShowUnreadMessagesDialog(state)).toEqual(true);
+    });
+  });
 });
diff --git a/app/javascript/widget/views/Campaigns.vue b/app/javascript/widget/views/Campaigns.vue
index 2552c6f43..d28d0e4f4 100644
--- a/app/javascript/widget/views/Campaigns.vue
+++ b/app/javascript/widget/views/Campaigns.vue
@@ -32,7 +32,7 @@ export default {
           event: 'setCampaignReadOn',
         });
         IFrameHelper.sendMessage({ event: 'toggleBubble' });
-        bus.$emit('snooze-campaigns');
+        this.$emitter.emit('snooze-campaigns');
       }
     },
   },
diff --git a/app/javascript/widget/views/PreChatForm.vue b/app/javascript/widget/views/PreChatForm.vue
index 2f03521ba..254782db7 100644
--- a/app/javascript/widget/views/PreChatForm.vue
+++ b/app/javascript/widget/views/PreChatForm.vue
@@ -16,7 +16,7 @@ export default {
   },
   mixins: [configMixin, routerMixin],
   mounted() {
-    bus.$on(ON_CONVERSATION_CREATED, () => {
+    this.$emitter.on(ON_CONVERSATION_CREATED, () => {
       // Redirect to messages page after conversation is created
       this.replaceRoute('messages');
     });
@@ -32,7 +32,7 @@ export default {
       conversationCustomAttributes,
     }) {
       if (activeCampaignId) {
-        bus.$emit('execute-campaign', {
+        this.$emitter.emit('execute-campaign', {
           campaignId: activeCampaignId,
           customAttributes: conversationCustomAttributes,
         });
diff --git a/app/jobs/inboxes/fetch_imap_emails_job.rb b/app/jobs/inboxes/fetch_imap_emails_job.rb
index a1f4fb75d..7a06e4018 100644
--- a/app/jobs/inboxes/fetch_imap_emails_job.rb
+++ b/app/jobs/inboxes/fetch_imap_emails_job.rb
@@ -30,6 +30,8 @@ class Inboxes::FetchImapEmailsJob < MutexApplicationJob
   def process_email_for_channel(channel, interval)
     inbound_emails = if channel.microsoft?
                        Imap::MicrosoftFetchEmailService.new(channel: channel, interval: interval).perform
+                     elsif channel.google?
+                       Imap::GoogleFetchEmailService.new(channel: channel, interval: interval).perform
                      else
                        Imap::FetchEmailService.new(channel: channel, interval: interval).perform
                      end
diff --git a/app/listeners/reporting_event_listener.rb b/app/listeners/reporting_event_listener.rb
index 7c625c12d..b31d899bb 100644
--- a/app/listeners/reporting_event_listener.rb
+++ b/app/listeners/reporting_event_listener.rb
@@ -34,7 +34,7 @@ class ReportingEventListener < BaseListener
                                               message.created_at),
       account_id: conversation.account_id,
       inbox_id: conversation.inbox_id,
-      user_id: conversation.assignee_id,
+      user_id: message.sender_id,
       conversation_id: conversation.id,
       event_start_time: last_non_human_activity(conversation),
       event_end_time: message.created_at
diff --git a/app/mailboxes/imap/imap_mailbox.rb b/app/mailboxes/imap/imap_mailbox.rb
index 01c8219bd..4e26756f6 100644
--- a/app/mailboxes/imap/imap_mailbox.rb
+++ b/app/mailboxes/imap/imap_mailbox.rb
@@ -1,5 +1,6 @@
 class Imap::ImapMailbox
   include MailboxHelper
+  include IncomingEmailValidityHelper
   attr_accessor :channel, :account, :inbox, :conversation, :processed_mail
 
   def process(mail, channel)
@@ -9,11 +10,10 @@ class Imap::ImapMailbox
     load_inbox
     decorate_mail
 
-    # prevent loop from chatwoot notification emails
-    return if notification_email_from_chatwoot?
+    Rails.logger.info("Processing Email from: #{@processed_mail.original_sender} : inbox #{@inbox.id} : message_id #{@processed_mail.message_id}")
 
-    # Stop processing if email format doesn't match Chatwoot supported mail format
-    return unless email_from_valid_email?
+    # Skip processing email if it belongs to any of the edge cases
+    return unless incoming_email_from_valid_email?
 
     ActiveRecord::Base.transaction do
       find_or_create_contact
@@ -37,18 +37,6 @@ class Imap::ImapMailbox
     @processed_mail = MailPresenter.new(@inbound_mail, @account)
   end
 
-  def email_from_valid_email?
-    Rails.logger.info("Processing Email from: #{@processed_mail.original_sender} : inbox #{@inbox.id}")
-
-    # validate email with  Devise.email_regexp
-    if Devise.email_regexp.match?(@processed_mail.original_sender)
-      true
-    else
-      Rails.logger.error("Email from: #{@processed_mail.original_sender} : inbox #{@inbox.id} is invalid")
-      false
-    end
-  end
-
   def find_conversation_by_in_reply_to
     return if in_reply_to.blank?
 
diff --git a/app/mailboxes/incoming_email_validity_helper.rb b/app/mailboxes/incoming_email_validity_helper.rb
new file mode 100644
index 000000000..252ef5257
--- /dev/null
+++ b/app/mailboxes/incoming_email_validity_helper.rb
@@ -0,0 +1,35 @@
+module IncomingEmailValidityHelper
+  private
+
+  def incoming_email_from_valid_email?
+    return false unless valid_external_email_for_active_account?
+
+    # we skip processing auto reply emails like delivery status notifications
+    # out of office replies, etc.
+    return false if auto_reply_email?
+
+    # return if email doesn't have a valid sender
+    # This can happen in cases like bounce emails for invalid contact email address
+    # TODO: Handle the bounce separately and mark the contact as invalid in case of reply bounces
+    # The returned value could be "\"\"" for some email clients
+    return false unless Devise.email_regexp.match?(@processed_mail.original_sender)
+
+    true
+  end
+
+  def valid_external_email_for_active_account?
+    return false unless @account.active?
+    return false if @processed_mail.notification_email_from_chatwoot?
+
+    true
+  end
+
+  def auto_reply_email?
+    if @processed_mail.auto_reply?
+      Rails.logger.info "is_auto_reply? : #{processed_mail.auto_reply?}"
+      true
+    else
+      false
+    end
+  end
+end
diff --git a/app/mailboxes/mailbox_helper.rb b/app/mailboxes/mailbox_helper.rb
index c8c236967..0f310e4ec 100644
--- a/app/mailboxes/mailbox_helper.rb
+++ b/app/mailboxes/mailbox_helper.rb
@@ -112,11 +112,6 @@ module MailboxHelper
     Rails.logger.info "[MailboxHelper] Contact created with ID: #{@contact.id} for inbox with ID: #{@inbox.id}"
   end
 
-  def notification_email_from_chatwoot?
-    # notification emails are send via mailer sender email address. so it should match
-    @processed_mail.original_sender == Mail::Address.new(ENV.fetch('MAILER_SENDER_EMAIL', 'Chatwoot <accounts@chatwoot.com>')).address
-  end
-
   def mail_content
     if processed_mail.text_content.present?
       processed_mail.text_content[:reply]
diff --git a/app/mailboxes/support_mailbox.rb b/app/mailboxes/support_mailbox.rb
index 94404d8ed..5d80baef0 100644
--- a/app/mailboxes/support_mailbox.rb
+++ b/app/mailboxes/support_mailbox.rb
@@ -1,4 +1,5 @@
 class SupportMailbox < ApplicationMailbox
+  include IncomingEmailValidityHelper
   attr_accessor :channel, :account, :inbox, :conversation, :processed_mail
 
   before_processing :find_channel,
@@ -9,16 +10,8 @@ class SupportMailbox < ApplicationMailbox
   def process
     Rails.logger.info "Processing email #{mail.message_id} from #{original_sender_email} to #{mail.to} with subject #{mail.subject}"
 
-    # to turn off spam conversation creation
-    return unless @account.active?
-    # prevent loop from chatwoot notification emails
-    return if notification_email_from_chatwoot?
-
-    # return if email doesn't have a valid sender
-    # This can happen in cases like bounce emails for invalid contact email address
-    # TODO: Handle the bounce seperately and mark the contact as invalid
-    # we are checking for @ since the returned value could be "\"\"" for some email clients
-    return unless original_sender_email.include?('@')
+    # Skip processing email if it belongs to any of the edge cases
+    return unless incoming_email_from_valid_email?
 
     ActiveRecord::Base.transaction do
       find_or_create_contact
diff --git a/app/mailers/conversation_reply_mailer_helper.rb b/app/mailers/conversation_reply_mailer_helper.rb
index f62229391..198e9f2a1 100644
--- a/app/mailers/conversation_reply_mailer_helper.rb
+++ b/app/mailers/conversation_reply_mailer_helper.rb
@@ -14,6 +14,7 @@ module ConversationReplyMailerHelper
       @options[:bcc] = cc_bcc_emails[1]
     end
     ms_smtp_settings
+    google_smtp_settings
     set_delivery_method
 
     Rails.logger.info("Email sent from #{email_from} to #{to_emails} with subject #{mail_subject}")
@@ -23,23 +24,36 @@ module ConversationReplyMailerHelper
 
   private
 
-  def ms_smtp_settings
-    return unless @inbox.email? && @channel.imap_enabled && @inbox.channel.provider == 'microsoft'
+  def google_smtp_settings
+    return unless @inbox.email? && @channel.imap_enabled && @inbox.channel.google?
 
-    smtp_settings = {
-      address: 'smtp.office365.com',
+    smtp_settings = base_smtp_settings('smtp.gmail.com')
+
+    @options[:delivery_method] = :smtp
+    @options[:delivery_method_options] = smtp_settings
+  end
+
+  def ms_smtp_settings
+    return unless @inbox.email? && @channel.imap_enabled && @inbox.channel.microsoft?
+
+    smtp_settings = base_smtp_settings('smtp.office365.com')
+
+    @options[:delivery_method] = :smtp
+    @options[:delivery_method_options] = smtp_settings
+  end
+
+  def base_smtp_settings(domain)
+    {
+      address: domain,
       port: 587,
       user_name: @channel.imap_login,
       password: @channel.provider_config['access_token'],
-      domain: 'smtp.office365.com',
+      domain: domain,
       tls: false,
       enable_starttls_auto: true,
       openssl_verify_mode: 'none',
       authentication: 'xoauth2'
     }
-
-    @options[:delivery_method] = :smtp
-    @options[:delivery_method_options] = smtp_settings
   end
 
   def set_delivery_method
@@ -69,12 +83,12 @@ module ConversationReplyMailerHelper
     @inbox.inbox_type == 'Email' && @channel.imap_enabled
   end
 
-  def email_microsoft_auth_enabled
-    @inbox.inbox_type == 'Email' && @channel.provider == 'microsoft'
+  def email_oauth_enabled
+    @inbox.inbox_type == 'Email' && (@channel.microsoft? || @channel.google?)
   end
 
   def email_from
-    email_microsoft_auth_enabled || email_smtp_enabled ? channel_email_with_name : from_email_with_name
+    email_oauth_enabled || email_smtp_enabled ? channel_email_with_name : from_email_with_name
   end
 
   def email_reply_to
diff --git a/app/models/account_user.rb b/app/models/account_user.rb
index 78b874334..176d52102 100644
--- a/app/models/account_user.rb
+++ b/app/models/account_user.rb
@@ -49,6 +49,10 @@ class AccountUser < ApplicationRecord
     ::Agents::DestroyJob.perform_later(account, user)
   end
 
+  def permissions
+    administrator? ? ['administrator'] : ['agent']
+  end
+
   def push_event_data
     {
       id: id,
diff --git a/app/models/channel/email.rb b/app/models/channel/email.rb
index 9518599f2..274d19fb8 100644
--- a/app/models/channel/email.rb
+++ b/app/models/channel/email.rb
@@ -57,6 +57,10 @@ class Channel::Email < ApplicationRecord
     provider == 'microsoft'
   end
 
+  def google?
+    provider == 'google'
+  end
+
   private
 
   def ensure_forward_to_email
diff --git a/app/models/concerns/json_schema_validator.rb b/app/models/concerns/json_schema_validator.rb
index 4ae94df12..808564be9 100644
--- a/app/models/concerns/json_schema_validator.rb
+++ b/app/models/concerns/json_schema_validator.rb
@@ -48,7 +48,6 @@ class JsonSchemaValidator < ActiveModel::Validator
 
     # Add validation errors to the record with a formatted statement
     validation_errors.each do |error|
-      # byebug
       format_and_append_error(error, record)
     end
   end
diff --git a/app/models/concerns/reauthorizable.rb b/app/models/concerns/reauthorizable.rb
index 0fc234ada..b6792ebf1 100644
--- a/app/models/concerns/reauthorizable.rb
+++ b/app/models/concerns/reauthorizable.rb
@@ -54,6 +54,8 @@ module Reauthorizable
       update!(active: false)
       mailer.automation_rule_disabled(self).deliver_later
     end
+
+    invalidate_inbox_cache unless instance_of?(::AutomationRule)
   end
 
   def process_integration_hook_reauthorization_emails(mailer)
@@ -68,10 +70,16 @@ module Reauthorizable
   def reauthorized!
     ::Redis::Alfred.delete(authorization_error_count_key)
     ::Redis::Alfred.delete(reauthorization_required_key)
+
+    invalidate_inbox_cache unless instance_of?(::AutomationRule)
   end
 
   private
 
+  def invalidate_inbox_cache
+    inbox.update_account_cache if inbox.present?
+  end
+
   def authorization_error_count_key
     format(::Redis::Alfred::AUTHORIZATION_ERROR_COUNT, obj_type: self.class.table_name.singularize, obj_id: id)
   end
diff --git a/app/presenters/mail_presenter.rb b/app/presenters/mail_presenter.rb
index f55b2adc7..7cff55f6c 100644
--- a/app/presenters/mail_presenter.rb
+++ b/app/presenters/mail_presenter.rb
@@ -146,8 +146,25 @@ class MailPresenter < SimpleDelegator
     end
   end
 
+  def auto_reply?
+    auto_submitted? || x_auto_reply?
+  end
+
+  def notification_email_from_chatwoot?
+    # notification emails are send via mailer sender email address. so it should match
+    original_sender == Mail::Address.new(ENV.fetch('MAILER_SENDER_EMAIL', 'Chatwoot <accounts@chatwoot.com>')).address
+  end
+
   private
 
+  def auto_submitted?
+    @mail['Auto-Submitted'].present? && @mail['Auto-Submitted'].value != 'no'
+  end
+
+  def x_auto_reply?
+    @mail['X-Autoreply'].present? && @mail['X-Autoreply'].value == 'yes'
+  end
+
   # forcing the encoding of the content to UTF-8 so as to be compatible with database and serializers
   def encode_to_unicode(str)
     return '' if str.blank?
diff --git a/app/services/action_service.rb b/app/services/action_service.rb
index 79f1234a0..4f33a302b 100644
--- a/app/services/action_service.rb
+++ b/app/services/action_service.rb
@@ -50,7 +50,11 @@ class ActionService
   end
 
   def assign_team(team_ids = [])
-    return unassign_team if team_ids[0]&.zero?
+    # FIXME: The explicit checks for zero or nil (string) is bad. Move
+    # this to a separate unassign action.
+    should_unassign = team_ids.blank? || %w[nil 0].include?(team_ids[0].to_s)
+    return @conversation.update!(team_id: nil) if should_unassign
+
     # check if team belongs to account only if team_id is present
     # if team_id is nil, then it means that the team is being unassigned
     return unless !team_ids[0].nil? && team_belongs_to_account?(team_ids)
diff --git a/app/services/auto_assignment/inbox_round_robin_service.rb b/app/services/auto_assignment/inbox_round_robin_service.rb
index c17f91c6c..7f5a5fb6c 100644
--- a/app/services/auto_assignment/inbox_round_robin_service.rb
+++ b/app/services/auto_assignment/inbox_round_robin_service.rb
@@ -23,7 +23,7 @@ class AutoAssignment::InboxRoundRobinService
 
   # end of queue management functions
 
-  # allowed member ids = [assignable online agents supplied by the assignement service]
+  # allowed member ids = [assignable online agents supplied by the assignment service]
   # the values of allowed member ids should be in string format
   def available_agent(allowed_agent_ids: [])
     reset_queue unless validate_queue?
diff --git a/app/services/base_refresh_oauth_token_service.rb b/app/services/base_refresh_oauth_token_service.rb
new file mode 100644
index 000000000..caf4a839c
--- /dev/null
+++ b/app/services/base_refresh_oauth_token_service.rb
@@ -0,0 +1,62 @@
+class BaseRefreshOauthTokenService
+  pattr_initialize [:channel!]
+
+  # Additional references: https://gitlab.com/gitlab-org/ruby/gems/gitlab-mail_room/-/blob/master/lib/mail_room/microsoft_graph/connection.rb
+  def access_token
+    return provider_config[:access_token] unless access_token_expired?
+
+    refreshed_tokens = refresh_tokens
+    refreshed_tokens[:access_token]
+  end
+
+  def access_token_expired?
+    expiry = provider_config[:expires_on]
+
+    return true if expiry.blank?
+
+    # Adding a 5 minute window to expiry check to avoid any race
+    # conditions during the fetch operation. This would assure that the
+    # tokens are updated when we fetch the emails.
+    Time.current.utc >= DateTime.parse(expiry) - 5.minutes
+  end
+
+  # Refresh the access tokens using the refresh token
+  # Refer: https://github.com/microsoftgraph/msgraph-sample-rubyrailsapp/tree/b4a6869fe4a438cde42b161196484a929f1bee46
+  def refresh_tokens
+    oauth_strategy = build_oauth_strategy
+    token_service = build_token_service(oauth_strategy)
+
+    new_tokens = token_service.refresh!.to_hash.slice(:access_token, :refresh_token, :expires_at)
+
+    update_channel_provider_config(new_tokens)
+    channel.reload.provider_config
+  end
+
+  def update_channel_provider_config(new_tokens)
+    channel.provider_config = {
+      access_token: new_tokens[:access_token],
+      refresh_token: new_tokens[:refresh_token],
+      expires_on: Time.at(new_tokens[:expires_at]).utc.to_s
+    }
+    channel.save!
+  end
+
+  private
+
+  def build_oauth_strategy
+    raise NotImplementedError
+  end
+
+  def provider_config
+    @provider_config ||= channel.provider_config.with_indifferent_access
+  end
+
+  # Builds the token service using OAuth2
+  def build_token_service(oauth_strategy)
+    OAuth2::AccessToken.new(
+      oauth_strategy.client,
+      provider_config[:access_token],
+      refresh_token: provider_config[:refresh_token]
+    )
+  end
+end
diff --git a/app/services/google/refresh_oauth_token_service.rb b/app/services/google/refresh_oauth_token_service.rb
new file mode 100644
index 000000000..689b8e941
--- /dev/null
+++ b/app/services/google/refresh_oauth_token_service.rb
@@ -0,0 +1,12 @@
+# Refer: https://learn.microsoft.com/en-us/entra/identity-platform/configurable-token-lifetimes
+class Google::RefreshOauthTokenService < BaseRefreshOauthTokenService
+  private
+
+  # Builds the OAuth strategy for Microsoft Graph
+  def build_oauth_strategy
+    app_id = GlobalConfigService.load('GOOGLE_OAUTH_CLIENT_ID', nil)
+    app_secret = GlobalConfigService.load('GOOGLE_OAUTH_CLIENT_SECRET', nil)
+
+    OmniAuth::Strategies::GoogleOauth2.new(nil, app_id, app_secret)
+  end
+end
diff --git a/app/services/imap/google_fetch_email_service.rb b/app/services/imap/google_fetch_email_service.rb
new file mode 100644
index 000000000..ff43cd02e
--- /dev/null
+++ b/app/services/imap/google_fetch_email_service.rb
@@ -0,0 +1,17 @@
+class Imap::GoogleFetchEmailService < Imap::BaseFetchEmailService
+  def fetch_emails
+    return if channel.provider_config['access_token'].blank?
+
+    fetch_mail_for_channel
+  end
+
+  private
+
+  def authentication_type
+    'XOAUTH2'
+  end
+
+  def imap_password
+    Google::RefreshOauthTokenService.new(channel: channel).access_token
+  end
+end
diff --git a/app/services/microsoft/refresh_oauth_token_service.rb b/app/services/microsoft/refresh_oauth_token_service.rb
index 63aeb2e2c..f3b0be978 100644
--- a/app/services/microsoft/refresh_oauth_token_service.rb
+++ b/app/services/microsoft/refresh_oauth_token_service.rb
@@ -1,64 +1,9 @@
 # Refer: https://learn.microsoft.com/en-us/entra/identity-platform/configurable-token-lifetimes
-class Microsoft::RefreshOauthTokenService
-  pattr_initialize [:channel!]
-
-  # Additional references: https://gitlab.com/gitlab-org/ruby/gems/gitlab-mail_room/-/blob/master/lib/mail_room/microsoft_graph/connection.rb
-  def access_token
-    return provider_config[:access_token] unless access_token_expired?
-
-    refreshed_tokens = refresh_tokens
-    refreshed_tokens[:access_token]
-  end
-
-  def access_token_expired?
-    expiry = provider_config[:expires_on]
-
-    return true if expiry.blank?
-
-    # Adding a 5 minute window to expiry check to avoid any race
-    # conditions during the fetch operation. This would assure that the
-    # tokens are updated when we fetch the emails.
-    Time.current.utc >= DateTime.parse(expiry) - 5.minutes
-  end
-
-  # Refresh the access tokens using the refresh token
-  # Refer: https://github.com/microsoftgraph/msgraph-sample-rubyrailsapp/tree/b4a6869fe4a438cde42b161196484a929f1bee46
-  def refresh_tokens
-    oauth_strategy = build_oauth_strategy
-    token_service = build_token_service(oauth_strategy)
-
-    new_tokens = token_service.refresh!.to_hash.slice(:access_token, :refresh_token, :expires_at)
-
-    update_channel_provider_config(new_tokens)
-    channel.reload.provider_config
-  end
-
-  def update_channel_provider_config(new_tokens)
-    channel.provider_config = {
-      access_token: new_tokens[:access_token],
-      refresh_token: new_tokens[:refresh_token],
-      expires_on: Time.at(new_tokens[:expires_at]).utc.to_s
-    }
-    channel.save!
-  end
-
+class Microsoft::RefreshOauthTokenService < BaseRefreshOauthTokenService
   private
 
-  def provider_config
-    @provider_config ||= channel.provider_config.with_indifferent_access
-  end
-
   # Builds the OAuth strategy for Microsoft Graph
   def build_oauth_strategy
     ::MicrosoftGraphAuth.new(nil, GlobalConfigService.load('AZURE_APP_ID', ''), GlobalConfigService.load('AZURE_APP_SECRET', ''))
   end
-
-  # Builds the token service using OAuth2
-  def build_token_service(oauth_strategy)
-    OAuth2::AccessToken.new(
-      oauth_strategy.client,
-      provider_config[:access_token],
-      refresh_token: provider_config[:refresh_token]
-    )
-  end
 end
diff --git a/app/services/notification/fcm_service.rb b/app/services/notification/fcm_service.rb
new file mode 100644
index 000000000..fc0ed6b05
--- /dev/null
+++ b/app/services/notification/fcm_service.rb
@@ -0,0 +1,40 @@
+class Notification::FcmService
+  SCOPES = ['https://www.googleapis.com/auth/firebase.messaging'].freeze
+
+  def initialize(project_id, credentials)
+    @project_id = project_id
+    @credentials = credentials
+    @token_info = nil
+  end
+
+  def fcm_client
+    FCM.new(current_token, credentials_path, @project_id)
+  end
+
+  private
+
+  def current_token
+    @token_info = generate_token if @token_info.nil? || token_expired?
+    @token_info[:token]
+  end
+
+  def token_expired?
+    Time.zone.now >= @token_info[:expires_at]
+  end
+
+  def generate_token
+    authorizer = Google::Auth::ServiceAccountCredentials.make_creds(
+      json_key_io: credentials_path,
+      scope: SCOPES
+    )
+    token = authorizer.fetch_access_token!
+    {
+      token: token['access_token'],
+      expires_at: Time.zone.now + token['expires_in'].to_i
+    }
+  end
+
+  def credentials_path
+    StringIO.new(@credentials)
+  end
+end
diff --git a/app/services/notification/push_notification_service.rb b/app/services/notification/push_notification_service.rb
index b7fc231fa..9878107c1 100644
--- a/app/services/notification/push_notification_service.rb
+++ b/app/services/notification/push_notification_service.rb
@@ -42,14 +42,12 @@ class Notification::PushNotificationService
     app_account_conversation_url(account_id: conversation.account_id, id: conversation.display_id)
   end
 
-  def send_browser_push?(subscription)
+  def can_send_browser_push?(subscription)
     VapidService.public_key && subscription.browser_push?
   end
 
-  def send_browser_push(subscription)
-    return unless send_browser_push?(subscription)
-
-    WebPush.payload_send(
+  def browser_push_payload(subscription)
+    {
       message: JSON.generate(push_message),
       endpoint: subscription.subscription_attributes['endpoint'],
       p256dh: subscription.subscription_attributes['p256dh'],
@@ -62,44 +60,104 @@ class Notification::PushNotificationService
       ssl_timeout: 5,
       open_timeout: 5,
       read_timeout: 5
-    )
-  rescue WebPush::ExpiredSubscription
+    }
+  end
+
+  def send_browser_push(subscription)
+    return unless can_send_browser_push?(subscription)
+
+    WebPush.payload_send(**browser_push_payload(subscription))
+    Rails.logger.info("Browser push sent to #{user.email} with title #{push_message[:title]}")
+  rescue WebPush::ExpiredSubscription, WebPush::InvalidSubscription, WebPush::Unauthorized => e
+    Rails.logger.info "WebPush subscription expired: #{e.message}"
     subscription.destroy!
   rescue Errno::ECONNRESET, Net::OpenTimeout, Net::ReadTimeout => e
     Rails.logger.error "WebPush operation error: #{e.message}"
+  rescue StandardError => e
+    ChatwootExceptionTracker.new(e, account: notification.account).capture_exception
+    true
   end
 
   def send_fcm_push(subscription)
-    return unless ENV['FCM_SERVER_KEY']
+    return unless firebase_credentials_present?
     return unless subscription.fcm?
 
-    fcm = FCM.new(ENV.fetch('FCM_SERVER_KEY', nil))
-    response = fcm.send([subscription.subscription_attributes['push_token']], fcm_options)
+    fcm_service = Notification::FcmService.new(
+      GlobalConfigService.load('FIREBASE_PROJECT_ID', nil), GlobalConfigService.load('FIREBASE_CREDENTIALS', nil)
+    )
+    fcm = fcm_service.fcm_client
+    response = fcm.send_v1(fcm_options(subscription))
     remove_subscription_if_error(subscription, response)
   end
 
   def send_push_via_chatwoot_hub(subscription)
-    return if ENV['FCM_SERVER_KEY']
-    return unless ActiveModel::Type::Boolean.new.cast(ENV.fetch('ENABLE_PUSH_RELAY_SERVER', true))
+    return if firebase_credentials_present?
+    return unless chatwoot_hub_enabled?
     return unless subscription.fcm?
 
-    ChatwootHub.send_browser_push([subscription.subscription_attributes['push_token']], fcm_options)
+    ChatwootHub.send_push(fcm_options(subscription))
+  end
+
+  def firebase_credentials_present?
+    GlobalConfigService.load('FIREBASE_PROJECT_ID', nil) && GlobalConfigService.load('FIREBASE_CREDENTIALS', nil)
+  end
+
+  def chatwoot_hub_enabled?
+    ActiveModel::Type::Boolean.new.cast(ENV.fetch('ENABLE_PUSH_RELAY_SERVER', true))
   end
 
   def remove_subscription_if_error(subscription, response)
-    subscription.destroy! if JSON.parse(response[:body])['results']&.first&.keys&.include?('error')
+    if JSON.parse(response[:body])['results']&.first&.keys&.include?('error')
+      subscription.destroy!
+    else
+      Rails.logger.info("FCM push sent to #{user.email} with title #{push_message[:title]}")
+    end
   end
 
-  def fcm_options
+  def fcm_options(subscription)
     {
-      notification: {
-        title: notification.push_message_title,
-        body: notification.push_message_body,
-        sound: 'default'
-      },
-      android: { priority: 'high' },
-      data: { notification: notification.fcm_push_data.to_json },
-      collapse_key: "chatwoot_#{notification.primary_actor_type.downcase}_#{notification.primary_actor_id}"
+      'token': subscription.subscription_attributes['push_token'],
+      'data': fcm_data,
+      'notification': fcm_notification,
+      'android': fcm_android_options,
+      'apns': fcm_apns_options,
+      'fcm_options': {
+        analytics_label: 'Label'
+      }
+    }
+  end
+
+  def fcm_data
+    {
+      payload: {
+        data: {
+          notification: notification.fcm_push_data
+        }
+      }.to_json
+    }
+  end
+
+  def fcm_notification
+    {
+      title: notification.push_message_title,
+      body: notification.push_message_body
+    }
+  end
+
+  def fcm_android_options
+    {
+      priority: 'high'
+    }
+  end
+
+  def fcm_apns_options
+    {
+      payload: {
+        aps: {
+          sound: 'default',
+          category: Time.zone.now.to_i.to_s
+        }
+      }
     }
   end
 end
diff --git a/app/views/api/v1/models/_inbox.json.jbuilder b/app/views/api/v1/models/_inbox.json.jbuilder
index 09db8fdc4..88a029680 100644
--- a/app/views/api/v1/models/_inbox.json.jbuilder
+++ b/app/views/api/v1/models/_inbox.json.jbuilder
@@ -71,8 +71,11 @@ if resource.email?
     json.imap_address resource.channel.try(:imap_address)
     json.imap_port resource.channel.try(:imap_port)
     json.imap_enabled resource.channel.try(:imap_enabled)
-    json.microsoft_reauthorization resource.channel.try(:microsoft?) && resource.channel.try(:provider_config).empty?
     json.imap_enable_ssl resource.channel.try(:imap_enable_ssl)
+
+    if resource.channel.try(:microsoft?) || resource.channel.try(:google?)
+      json.reauthorization_required resource.channel.try(:provider_config).empty? || resource.channel.try(:reauthorization_required?)
+    end
   end
 
   ## SMTP
diff --git a/app/views/api/v1/models/_user.json.jbuilder b/app/views/api/v1/models/_user.json.jbuilder
index 74df836c0..0e8c95adb 100644
--- a/app/views/api/v1/models/_user.json.jbuilder
+++ b/app/views/api/v1/models/_user.json.jbuilder
@@ -14,6 +14,7 @@ json.provider resource.provider
 json.pubsub_token resource.pubsub_token
 json.custom_attributes resource.custom_attributes if resource.custom_attributes.present?
 json.role resource.active_account_user&.role
+json.permissions resource.active_account_user&.permissions
 json.ui_settings resource.ui_settings
 json.uid resource.uid
 json.type resource.type
@@ -24,6 +25,7 @@ json.accounts do
     json.status account_user.account.status
     json.active_at account_user.active_at
     json.role account_user.role
+    json.permissions account_user.permissions
     # the actual availability user has configured
     json.availability account_user.availability
     # availability derived from presence
diff --git a/app/views/layouts/vueapp.html.erb b/app/views/layouts/vueapp.html.erb
index eb129867c..cf800cda2 100644
--- a/app/views/layouts/vueapp.html.erb
+++ b/app/views/layouts/vueapp.html.erb
@@ -70,40 +70,8 @@
     <div id="app"></div>
     <noscript id="noscript">This app works best with JavaScript enabled.</noscript>
     <%= yield %>
-    <% if @global_config['CHATWOOT_INBOX_TOKEN'].present? %>
-    <script>
-      window.chatwootSettings = { hideMessageBubble: true, position: 'left' };
-      (function(d,t) {
-        var BASE_URL='<%= ENV.fetch('FRONTEND_URL', 'https://app.chatwoot.com') %>';
-        var g=d.createElement(t),s=d.getElementsByTagName(t)[0];
-        g.src=BASE_URL+"/packs/js/sdk.js"; g.defer=true; g.async=true;
-        s.parentNode.insertBefore(g,s);
-        g.onload=function(){
-          window.chatwootSDK.run({
-            websiteToken: '<%= @global_config['CHATWOOT_INBOX_TOKEN'] %>',
-            baseUrl: BASE_URL,
-          });
-        }
-      })(document,"script");
-    </script>
-    <% end %>
-    <% if ENV.fetch('MS_CLARITY_TOKEN', nil).present? %>
-      <script type="text/javascript">
-          (function(c,l,a,r,i,t,y){
-              c[a]=c[a]||function(){(c[a].q=c[a].q||[]).push(arguments)};
-              t=l.createElement(r);t.async=1;t.src='https://www.clarity.ms/tag/'+i;
-              y=l.getElementsByTagName(r)[0];y.parentNode.insertBefore(t,y);
-          })(window, document, 'clarity', 'script', '<%= ENV.fetch('MS_CLARITY_TOKEN', '') %>');
-      </script>
-    <% end %>
-    <% if ENV.fetch('GOOGLE_TAG', nil).present? %>
-    <script>
-    (function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':
-        new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],
-        j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src=
-        'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);
-        })(window,document,'script','dataLayer', '<%= ENV.fetch('GOOGLE_TAG', '') %>');
-    </script>
+    <% if @dashboard_scripts.present? %> 
+      <%= @dashboard_scripts.html_safe %>
     <% end %>
   </body>
 </html>
diff --git a/app/views/super_admin/app_configs/show.html.erb b/app/views/super_admin/app_configs/show.html.erb
index 83f99f6bd..1754808e5 100644
--- a/app/views/super_admin/app_configs/show.html.erb
+++ b/app/views/super_admin/app_configs/show.html.erb
@@ -13,18 +13,25 @@
         <div class="field-unit__label">
           <%= form.label "app_config[#{key}]", @installation_configs[key]&.dig('display_title') || key %>
         </div>
-        <div class="field-unit__field -mt-2 ">
+        <div class="-mt-2 field-unit__field ">
           <% if @installation_configs[key]&.dig('type') == 'boolean' %>
             <%= form.select "app_config[#{key}]", 
               [["True", true], ["False", false]], 
               { selected: ActiveModel::Type::Boolean.new.cast(@app_config[key]) },
               class: "mt-2 border border-slate-100 p-1 rounded-md" 
             %>
+          <% elsif @installation_configs[key]&.dig('type') == 'code' %>
+            <%= form.text_area "app_config[#{key}]", 
+                value: @app_config[key], 
+                rows: 12,
+                wrap: 'off',
+                class: "mt-2 border font-mono text-xs border-slate-100 p-1 rounded-md overflow-scroll"
+            %>
           <% else %>
             <%= form.text_field "app_config[#{key}]", value: @app_config[key] %>
           <% end %>
           <%if @installation_configs[key]&.dig('description').present? %>
-            <p class="text-slate-400 text-xs italic pt-2">
+            <p class="pt-2 text-xs italic text-slate-400">
               <%= @installation_configs[key]&.dig('description') %>
             </p>
           <% end %>
diff --git a/app/views/widget_tests/index.html.erb b/app/views/widget_tests/index.html.erb
index 42e7583fb..cfc084384 100644
--- a/app/views/widget_tests/index.html.erb
+++ b/app/views/widget_tests/index.html.erb
@@ -14,6 +14,7 @@
 
 window.chatwootSettings = {
   hideMessageBubble: false,
+  // showUnreadMessagesDialog: false,
   // baseDomain: '.loca.lt',
   position: '<%= @widget_position %>',
   locale: 'en',
diff --git a/config/app.yml b/config/app.yml
index 592467ee1..b8c238254 100644
--- a/config/app.yml
+++ b/config/app.yml
@@ -1,5 +1,5 @@
 shared: &shared
-  version: '3.9.0'
+  version: '3.10.2'
 
 development:
   <<: *shared
diff --git a/config/initializers/mailer.rb b/config/initializers/mailer.rb
index 8e5053872..a0e5d7b73 100644
--- a/config/initializers/mailer.rb
+++ b/config/initializers/mailer.rb
@@ -24,6 +24,8 @@ Rails.application.configure do
   smtp_settings[:openssl_verify_mode] = ENV['SMTP_OPENSSL_VERIFY_MODE'] if ENV['SMTP_OPENSSL_VERIFY_MODE'].present?
   smtp_settings[:ssl] = ActiveModel::Type::Boolean.new.cast(ENV.fetch('SMTP_SSL', true)) if ENV['SMTP_SSL']
   smtp_settings[:tls] = ActiveModel::Type::Boolean.new.cast(ENV.fetch('SMTP_TLS', true)) if ENV['SMTP_TLS']
+  smtp_settings[:open_timeout] = ENV['SMTP_OPEN_TIMEOUT'].to_i if ENV['SMTP_OPEN_TIMEOUT'].present?
+  smtp_settings[:read_timeout] = ENV['SMTP_READ_TIMEOUT'].to_i if ENV['SMTP_READ_TIMEOUT'].present?
 
   config.action_mailer.delivery_method = :smtp unless Rails.env.test?
   config.action_mailer.smtp_settings = smtp_settings
diff --git a/config/installation_config.yml b/config/installation_config.yml
index b0f4549aa..5784c3b6e 100644
--- a/config/installation_config.yml
+++ b/config/installation_config.yml
@@ -163,6 +163,11 @@
   value:
   display_title: 'Clearbit API Key'
   description: 'This API key is used for onboarding the users, to pre-fill account data.'
+- name: DASHBOARD_SCRIPTS
+  value:
+  display_title: 'Dashboard Scripts'
+  description: 'Scripts are loaded as the last item in the <body> tag'
+  type: code
 # ------- End of Chatwoot Internal Config for Cloud ----#
 
 # ------- Chatwoot Internal Config for Self Hosted ----#
@@ -199,3 +204,16 @@
   locked: false
   description: 'Disable rendering profile update page for users'
 ## ------ End of Configs added for enterprise clients ------ ##
+
+## ------ Configs added for FCM v1 notifications ------ ##
+- name: FIREBASE_PROJECT_ID
+  display_title: 'Firebase Project ID'
+  value:
+  locked: false
+  description: 'Firebase project ID'
+- name: FIREBASE_CREDENTIALS
+  display_title: 'Firebase Credentials'
+  value:
+  locked: false
+  description: 'Contents on your firebase credentials json file'
+## ------ End of Configs added for FCM v1 notifications ------ ##
diff --git a/config/locales/vi.yml b/config/locales/vi.yml
index 189184d4d..8fb3e4507 100644
--- a/config/locales/vi.yml
+++ b/config/locales/vi.yml
@@ -31,7 +31,7 @@ vi:
       disposable_email: Chúng tôi không cho phép các email dùng một lần
       invalid_email: Bạn đã nhập một email không hợp lệ
       email_already_exists: "Bạn đã đăng ký một tài khoản với %{email}"
-      invalid_params: 'Invalid, please check the signup paramters and try again'
+      invalid_params: 'Không hợp lệ, vui lòng kiểm tra thông số đăng ký và thử lại'
       failed: Đăng ký thât bại
     data_import:
       data_type:
@@ -51,7 +51,7 @@ vi:
     dyte:
       invalid_message_type: "Loại tin nhắn không hợp lệ. Hành động không được phép"
     slack:
-      invalid_channel_id: "Invalid slack channel. Please try again"
+      invalid_channel_id: "Kênh chùng không hợp lệ. Vui lòng thử lại"
     inboxes:
       imap:
         socket_error: Vui lòng kiểm tra kết nối mạng, địa chỉ IMAP và thử lại.
@@ -63,43 +63,43 @@ vi:
         name: không nên bắt đầu hoặc kết thúc bằng các ký hiệu và không nên có kí tự < > / \ @.
     custom_filters:
       number_of_records: Đã đạt giới hạn. Số lượng tuỳ chọn lọc tối đa cho mỗi mỗi người dùng mỗi tài khoản là 50.
-      invalid_attribute: Invalid attribute key - [%{key}]. The key should be one of [%{allowed_keys}] or a custom attribute defined in the account.
-      invalid_operator: Invalid operator. The allowed operators for %{attribute_name} are [%{allowed_keys}].
-      invalid_value: Invalid value. The values provided for %{attribute_name} are invalid
+      invalid_attribute: Khóa thuộc tính không hợp lệ - [%{key}]. Chìa khóa phải là một trong [%{allowed_keys}] hoặc thuộc tính tùy chỉnh được xác định trong tài khoản.
+      invalid_operator: Toán tử không hợp lệ. Các toán tử được phép cho %{attribute_name} là [%{allowed_keys}].
+      invalid_value: Giá trị không hợp lệ. Các giá trị được cung cấp cho %{attribute_name} không hợp lệ
   reports:
     period: Thời gian báo cáo từ %{since} đến %{until}
     utc_warning: Báo cáo đã được tạo với múi giờ UTC
     agent_csv:
       agent_name: Tên tổng đài viên
-      conversations_count: Assigned conversations
-      avg_first_response_time: Avg first response time
+      conversations_count: Cuộc trò chuyện được chỉ định
+      avg_first_response_time: Thời gian phản hồi đầu tiên trung bình
       avg_resolution_time: Avg resolution time
       resolution_count: Số lượng giải quyết
-      avg_customer_waiting_time: Avg customer waiting time
+      avg_customer_waiting_time: Thời gian chờ đợi trung bình của khách hàng
     inbox_csv:
       inbox_name: Tên kênh
       inbox_type: Kiểu kênh
       conversations_count: Số hội thoại
-      avg_first_response_time: Avg first response time
-      avg_resolution_time: Avg resolution time
+      avg_first_response_time: Thời gian phản hồi đầu tiên trung bình
+      avg_resolution_time: Thời gian giải quyết trung bình
     label_csv:
       label_title: Nhãn
       conversations_count: Số hội thoại
-      avg_first_response_time: Avg first response time
-      avg_resolution_time: Avg resolution time
+      avg_first_response_time: Thời gian phản hồi đầu tiên trung bình
+      avg_resolution_time: Thời gian giải quyết trung bình
     team_csv:
       team_name: Tên nhóm
       conversations_count: Số hội thoại
-      avg_first_response_time: Avg first response time
-      avg_resolution_time: Avg resolution time
+      avg_first_response_time: Thời gian phản hồi đầu tiên trung bình
+      avg_resolution_time: Thời gian giải quyết trung bình
       resolution_count: Số lượng giải quyết
-      avg_customer_waiting_time: Avg customer waiting time
+      avg_customer_waiting_time: Thời gian chờ đợi trung bình của khách hàng
     conversation_traffic_csv:
       timezone: Múi giờ
     sla_csv:
-      conversation_id: Conversation ID
+      conversation_id: ID hội thoại
       sla_policy_breached: SLA Policy
-      assignee: Assignee
+      assignee: Đại lý được chỉ định
       team: Nhóm
       inbox: Hộp thư đến
       labels: Nhãn
@@ -118,22 +118,22 @@ vi:
         recorded_at: Ngày nghi
   notifications:
     notification_title:
-      conversation_creation: "A conversation (#%{display_id}) has been created in %{inbox_name}"
-      conversation_assignment: "A conversation (#%{display_id}) has been assigned to you"
-      assigned_conversation_new_message: "A new message is created in conversation (#%{display_id})"
-      conversation_mention: "You have been mentioned in conversation (#%{display_id})"
-      sla_missed_first_response: "SLA target first response missed for conversation (#%{display_id})"
-      sla_missed_next_response: "SLA target next response missed for conversation (#%{display_id})"
-      sla_missed_resolution: "SLA target resolution missed for conversation (#%{display_id})"
-    attachment: "Attachment"
-    no_content: "No content"
+      conversation_creation: "Một cuộc trò chuyện (#%{display_id}) đã được tạo trong %{inbox_name}"
+      conversation_assignment: "Một cuộc trò chuyện (#%{display_id}) đã được chỉ định cho bạn"
+      assigned_conversation_new_message: "Một tin nhắn mới được tạo trong cuộc trò chuyện (#%{display_id})"
+      conversation_mention: "Bạn đã được nhắc đến trong cuộc trò chuyện (#%{display_id})"
+      sla_missed_first_response: "Mục tiêu SLA phản hồi đầu tiên bị bỏ lỡ cho cuộc trò chuyện (#%{display_id})"
+      sla_missed_next_response: "Mục tiêu SLA phản hồi tiếp theo bị bỏ lỡ cho cuộc trò chuyện (#%{display_id})"
+      sla_missed_resolution: "Độ phân giải mục tiêu SLA bị bỏ lỡ cho cuộc trò chuyện (#%{display_id})"
+    attachment: "Tập tin đính kèm"
+    no_content: "Không có nội dung"
   conversations:
     messages:
       instagram_story_content: "%{story_sender} đã đề cập đến bạn trong hội thoại: "
       instagram_deleted_story_content: Hội thoại này không còn nữa.
       deleted: Tin nhắn đã bị xoá
       delivery_status:
-        error_code: "Error code: %{error_code}"
+        error_code: "Mã lỗi: %{error_code}"
     activity:
       status:
         resolved: "Cuộc trò chuyện được đánh dấu là đã giải quyết bởi %{user_name}"
@@ -221,7 +221,7 @@ vi:
     common:
       home: Trang Chủ
       last_updated_on: 'Cập nhật lần cuối: %{last_updated_on}'
-      view_all_articles: View all
+      view_all_articles: Xem tất cả
       article: bài viết
       articles: bài viết
       author: tác giả
@@ -233,17 +233,17 @@ vi:
     footer:
       made_with: Tạo bởi
     header:
-      go_to_homepage: Website
+      go_to_homepage: Trang web
       appearance:
-        system: System
-        light: Light
-        dark: Dark
-      featured_articles: Featured Articles
+        system: Hệ thống
+        light: Sáng
+        dark: Tối
+      featured_articles: Bài viết nổi bật
       uncategorized: Chưa được phân loại
     404:
-      title: Page not found
-      description: We couldn't find the page you were looking for.
-      back_to_home: Go to home page
+      title: Không tìm thấy trang
+      description: Chúng tôi không thể tìm thấy trang bạn đang tìm kiếm.
+      back_to_home: Tới trang chủ
   slack_unfurl:
     fields:
       name: Tên
@@ -255,10 +255,10 @@ vi:
     button: Mở cuộc trò chuyện
   time_units:
     days:
-      other: "%{count} days"
+      other: "%{count} ngày"
     hours:
-      other: "%{count} hours"
+      other: "%{count} giờ"
     minutes:
-      other: "%{count} minutes"
+      other: "%{count} phút"
     seconds:
-      other: "%{count} seconds"
+      other: "%{count} giây"
diff --git a/config/routes.rb b/config/routes.rb
index 244fadd8d..6f117e5c3 100644
--- a/config/routes.rb
+++ b/config/routes.rb
@@ -19,7 +19,8 @@ Rails.application.routes.draw do
     get '/app/accounts/:account_id/settings/inboxes/new/twitter', to: 'dashboard#index', as: 'app_new_twitter_inbox'
     get '/app/accounts/:account_id/settings/inboxes/new/microsoft', to: 'dashboard#index', as: 'app_new_microsoft_inbox'
     get '/app/accounts/:account_id/settings/inboxes/new/:inbox_id/agents', to: 'dashboard#index', as: 'app_twitter_inbox_agents'
-    get '/app/accounts/:account_id/settings/inboxes/new/:inbox_id/agents', to: 'dashboard#index', as: 'app_microsoft_inbox_agents'
+    get '/app/accounts/:account_id/settings/inboxes/new/:inbox_id/agents', to: 'dashboard#index', as: 'app_email_inbox_agents'
+    get '/app/accounts/:account_id/settings/inboxes/:inbox_id', to: 'dashboard#index', as: 'app_email_inbox_settings'
 
     resource :widget, only: [:show]
     namespace :survey do
@@ -208,6 +209,10 @@ Rails.application.routes.draw do
             resource :authorization, only: [:create]
           end
 
+          namespace :google do
+            resource :authorization, only: [:create]
+          end
+
           resources :webhooks, only: [:index, :create, :update, :destroy]
           namespace :integrations do
             resources :apps, only: [:index, :show]
@@ -451,6 +456,7 @@ Rails.application.routes.draw do
   end
 
   get 'microsoft/callback', to: 'microsoft/callbacks#show'
+  get 'google/callback', to: 'google/callbacks#show'
 
   # ----------------------------------------------------------------------
   # Routes for external service verifications
diff --git a/deployment/chatwoot-web.1.service b/deployment/chatwoot-web.1.service
index 37889b1aa..049ec85db 100644
--- a/deployment/chatwoot-web.1.service
+++ b/deployment/chatwoot-web.1.service
@@ -16,10 +16,10 @@ KillMode=mixed
 StandardInput=null
 SyslogIdentifier=%p
 
-Environment="PATH=/home/chatwoot/.rvm/gems/ruby-3.2.2/bin:/home/chatwoot/.rvm/gems/ruby-3.2.2@global/bin:/home/chatwoot/.rvm/rubies/ruby-3.2.2/bin:/home/chatwoot/.rvm/bin:/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/snap/bin:/home/chatwoot/.rvm/bin:/home/chatwoot/.rvm/bin"
+Environment="PATH=/home/chatwoot/.rvm/gems/ruby-3.3.3/bin:/home/chatwoot/.rvm/gems/ruby-3.3.3@global/bin:/home/chatwoot/.rvm/rubies/ruby-3.3.3/bin:/home/chatwoot/.rvm/bin:/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/snap/bin:/home/chatwoot/.rvm/bin:/home/chatwoot/.rvm/bin"
 Environment="PORT=3000"
 Environment="RAILS_ENV=production"
 Environment="NODE_ENV=production"
 Environment="RAILS_LOG_TO_STDOUT=true"
-Environment="GEM_HOME=/home/chatwoot/.rvm/gems/ruby-3.2.2"
-Environment="GEM_PATH=/home/chatwoot/.rvm/gems/ruby-3.2.2:/home/chatwoot/.rvm/gems/ruby-3.2.2@global"
+Environment="GEM_HOME=/home/chatwoot/.rvm/gems/ruby-3.3.3"
+Environment="GEM_PATH=/home/chatwoot/.rvm/gems/ruby-3.3.3:/home/chatwoot/.rvm/gems/ruby-3.3.3@global"
diff --git a/deployment/chatwoot-worker.1.service b/deployment/chatwoot-worker.1.service
index 8000743c4..cbb97e88c 100644
--- a/deployment/chatwoot-worker.1.service
+++ b/deployment/chatwoot-worker.1.service
@@ -16,10 +16,10 @@ KillMode=mixed
 StandardInput=null
 SyslogIdentifier=%p
 
-Environment="PATH=/home/chatwoot/.rvm/gems/ruby-3.2.2/bin:/home/chatwoot/.rvm/gems/ruby-3.2.2@global/bin:/home/chatwoot/.rvm/rubies/ruby-3.2.2/bin:/home/chatwoot/.rvm/bin:/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/snap/bin:/home/chatwoot/.rvm/bin:/home/chatwoot/.rvm/bin"
+Environment="PATH=/home/chatwoot/.rvm/gems/ruby-3.3.3/bin:/home/chatwoot/.rvm/gems/ruby-3.3.3@global/bin:/home/chatwoot/.rvm/rubies/ruby-3.3.3/bin:/home/chatwoot/.rvm/bin:/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/snap/bin:/home/chatwoot/.rvm/bin:/home/chatwoot/.rvm/bin"
 Environment="PORT=3000"
 Environment="RAILS_ENV=production"
 Environment="NODE_ENV=production"
 Environment="RAILS_LOG_TO_STDOUT=true"
-Environment="GEM_HOME=/home/chatwoot/.rvm/gems/ruby-3.2.2"
-Environment="GEM_PATH=/home/chatwoot/.rvm/gems/ruby-3.2.2:/home/chatwoot/.rvm/gems/ruby-3.2.2@global"
+Environment="GEM_HOME=/home/chatwoot/.rvm/gems/ruby-3.3.3"
+Environment="GEM_PATH=/home/chatwoot/.rvm/gems/ruby-3.3.3:/home/chatwoot/.rvm/gems/ruby-3.3.3@global"
diff --git a/deployment/setup_20.04.sh b/deployment/setup_20.04.sh
index c5060f869..2f8d83f8b 100644
--- a/deployment/setup_20.04.sh
+++ b/deployment/setup_20.04.sh
@@ -1,8 +1,8 @@
 #!/usr/bin/env bash
 
 # Description: Install and manage a Chatwoot installation.
-# OS: Ubuntu 20.04 LTS
-# Script Version: 2.7.0
+# OS: Ubuntu 20.04 LTS, 22.04 LTS, 24.04 LTS
+# Script Version: 2.8.0
 # Run this script as root
 
 set -eu -o errexit -o pipefail -o noclobber -o nounset
@@ -19,7 +19,7 @@ fi
 # option --output/-o requires 1 argument
 LONGOPTS=console,debug,help,install,Install:,logs:,restart,ssl,upgrade,webserver,version
 OPTIONS=cdhiI:l:rsuwv
-CWCTL_VERSION="2.7.0"
+CWCTL_VERSION="2.8.0"
 pg_pass=$(head /dev/urandom | tr -dc A-Za-z0-9 | head -c 15 ; echo '')
 CHATWOOT_HUB_URL="https://hub.2.chatwoot.com/events"
 
@@ -231,7 +231,7 @@ function install_webserver() {
 ##############################################################################
 function create_cw_user() {
   if ! id -u "chatwoot"; then
-    adduser --disabled-login --gecos "" chatwoot
+    adduser --disabled-password --gecos "" chatwoot
   fi
 }
 
@@ -336,8 +336,8 @@ function setup_chatwoot() {
   sudo -i -u chatwoot << EOF
   rvm --version
   rvm autolibs disable
-  rvm install "ruby-3.2.2"
-  rvm use 3.2.2 --default
+  rvm install "ruby-3.3.3"
+  rvm use 3.3.3 --default
 
   git clone https://github.com/chatwoot/chatwoot.git
   cd chatwoot
@@ -505,7 +505,7 @@ EOF
   fi
 
   echo -en "\n"
-  read -rp 'Would you like to install Postgres and Redis? (Answer no if you plan to use external services): ' install_pg_redis
+  read -rp 'Would you like to install Postgres and Redis? (Answer no if you plan to use external services)(yes or no): ' install_pg_redis
 
   echo -en "\n➥ 1/9 Installing dependencies. This takes a while.\n"
   install_dependencies &>> "${LOG_FILE}"
@@ -943,7 +943,7 @@ EOF
 #   None
 ##############################################################################
 function version() {
-  echo "cwctl v$CWCTL_VERSION beta build"
+  echo "cwctl v$CWCTL_VERSION"
 }
 
 ##############################################################################
diff --git a/docker/Dockerfile b/docker/Dockerfile
index 6503530b7..9dcc73ad9 100644
--- a/docker/Dockerfile
+++ b/docker/Dockerfile
@@ -1,5 +1,5 @@
 # pre-build stage
-FROM ruby:3.2.2-alpine3.18 AS pre-builder
+FROM ruby:3.3.3-alpine3.19 AS pre-builder
 
 # ARG default to production settings
 # For development docker-compose file overrides ARGS
@@ -25,7 +25,7 @@ RUN apk update && apk add --no-cache \
   tzdata \
   postgresql-dev \
   postgresql-client \
-  nodejs-current \
+  nodejs=20.12.1-r0 \
   yarn \
   git \
   && mkdir -p /var/app \
@@ -67,13 +67,13 @@ RUN if [ "$RAILS_ENV" = "production" ]; then \
 RUN git rev-parse HEAD > /app/.git_sha
 
 # Remove unnecessary files
-RUN rm -rf /gems/ruby/3.2.0/cache/*.gem \
-  && find /gems/ruby/3.2.0/gems/ \( -name "*.c" -o -name "*.o" \) -delete \
+RUN rm -rf /gems/ruby/3.3.0/cache/*.gem \
+  && find /gems/ruby/3.3.0/gems/ \( -name "*.c" -o -name "*.o" \) -delete \
   && rm -rf .git \
   && rm .gitignore
 
 # final build stage
-FROM ruby:3.2.2-alpine3.18
+FROM ruby:3.3.3-alpine3.19
 
 
 ARG BUNDLE_WITHOUT="development:test"
diff --git a/enterprise/app/controllers/enterprise/super_admin/app_configs_controller.rb b/enterprise/app/controllers/enterprise/super_admin/app_configs_controller.rb
index ae1394a24..39a131ba2 100644
--- a/enterprise/app/controllers/enterprise/super_admin/app_configs_controller.rb
+++ b/enterprise/app/controllers/enterprise/super_admin/app_configs_controller.rb
@@ -30,6 +30,6 @@ module Enterprise::SuperAdmin::AppConfigsController
   end
 
   def internal_config_options
-    %w[CHATWOOT_INBOX_TOKEN CHATWOOT_INBOX_HMAC_KEY ANALYTICS_TOKEN CLEARBIT_API_KEY]
+    %w[CHATWOOT_INBOX_TOKEN CHATWOOT_INBOX_HMAC_KEY ANALYTICS_TOKEN CLEARBIT_API_KEY DASHBOARD_SCRIPTS]
   end
 end
diff --git a/lib/chatwoot_hub.rb b/lib/chatwoot_hub.rb
index 6d28b10fa..22addcacb 100644
--- a/lib/chatwoot_hub.rb
+++ b/lib/chatwoot_hub.rb
@@ -77,8 +77,8 @@ class ChatwootHub
     ChatwootExceptionTracker.new(e).capture_exception
   end
 
-  def self.send_browser_push(fcm_token_list, fcm_options)
-    info = { fcm_token_list: fcm_token_list, fcm_options: fcm_options }
+  def self.send_push(fcm_options)
+    info = { fcm_options: fcm_options }
     RestClient.post(PUSH_NOTIFICATION_URL, info.merge(instance_config).to_json, { content_type: :json, accept: :json })
   rescue *ExceptionList::REST_CLIENT_EXCEPTIONS => e
     Rails.logger.error "Exception: #{e.message}"
diff --git a/lib/chatwoot_markdown_renderer.rb b/lib/chatwoot_markdown_renderer.rb
index 2177f8b8f..db3e03a91 100644
--- a/lib/chatwoot_markdown_renderer.rb
+++ b/lib/chatwoot_markdown_renderer.rb
@@ -12,7 +12,7 @@ class ChatwootMarkdownRenderer
 
   def render_article
     markdown_renderer = CustomMarkdownRenderer.new
-    doc = CommonMarker.render_doc(@content, :DEFAULT)
+    doc = CommonMarker.render_doc(@content, :DEFAULT, [:table])
     html = markdown_renderer.render(doc)
 
     render_as_html_safe(html)
diff --git a/lib/linear.rb b/lib/linear.rb
index 63489b060..2e801c673 100644
--- a/lib/linear.rb
+++ b/lib/linear.rb
@@ -56,7 +56,8 @@ class Linear
       description: params[:description],
       assigneeId: params[:assignee_id],
       priority: params[:priority],
-      labelIds: params[:label_ids]
+      labelIds: params[:label_ids],
+      projectId: params[:project_id]
     }.compact
     mutation = Linear::Mutations.issue_create(variables)
     response = post({ query: mutation })
diff --git a/lib/linear/mutations.rb b/lib/linear/mutations.rb
index f887c39c8..6a9377e13 100644
--- a/lib/linear/mutations.rb
+++ b/lib/linear/mutations.rb
@@ -3,7 +3,7 @@ module Linear::Mutations
     case value
     when String
       # Strings must be enclosed in double quotes
-      "\"#{value}\""
+      "\"#{value.gsub("\n", '\\n')}\""
     when Array
       # Arrays need to be recursively converted
       "[#{value.map { |v| graphql_value(v) }.join(', ')}]"
diff --git a/package.json b/package.json
index 78fb2fed1..79ac41e02 100644
--- a/package.json
+++ b/package.json
@@ -1,6 +1,6 @@
 {
   "name": "@chatwoot/chatwoot",
-  "version": "3.9.0",
+  "version": "3.10.2",
   "license": "MIT",
   "scripts": {
     "eslint": "eslint app/**/*.{js,vue}",
@@ -31,7 +31,8 @@
   ],
   "dependencies": {
     "@braid/vue-formulate": "^2.5.2",
-    "@chatwoot/prosemirror-schema": "1.0.5",
+    "@chatwoot/ninja-keys": "1.2.3",
+    "@chatwoot/prosemirror-schema": "1.0.10",
     "@chatwoot/utils": "^0.0.25",
     "@hcaptcha/vue-hcaptcha": "^0.3.2",
     "@june-so/analytics-next": "^2.0.0",
@@ -46,6 +47,7 @@
     "@tailwindcss/typography": "^0.5.9",
     "@vuelidate/core": "^2.0.3",
     "@vuelidate/validators": "^2.0.4",
+    "@vueuse/core": "^10.10.0",
     "activestorage": "^5.2.6",
     "autoprefixer": "^10.4.14",
     "axios": "^1.6.0",
@@ -67,7 +69,7 @@
     "markdown-it": "^13.0.2",
     "markdown-it-link-attributes": "^4.0.1",
     "md5": "^2.3.0",
-    "@chatwoot/ninja-keys": "1.2.3",
+    "mitt": "^3.0.1",
     "opus-recorder": "^8.0.5",
     "postcss": "^8.4.31",
     "postcss-loader": "^4.2.0",
diff --git a/public/assets/images/dashboard/channels/google.png b/public/assets/images/dashboard/channels/google.png
new file mode 100644
index 000000000..b0bb33bf9
Binary files /dev/null and b/public/assets/images/dashboard/channels/google.png differ
diff --git a/spec/controllers/api/v1/accounts/google/authorization_controller_spec.rb b/spec/controllers/api/v1/accounts/google/authorization_controller_spec.rb
new file mode 100644
index 000000000..19ad8f473
--- /dev/null
+++ b/spec/controllers/api/v1/accounts/google/authorization_controller_spec.rb
@@ -0,0 +1,51 @@
+require 'rails_helper'
+
+RSpec.describe 'Google Authorization API', type: :request do
+  let(:account) { create(:account) }
+
+  describe 'POST /api/v1/accounts/{account.id}/google/authorization' do
+    context 'when it is an unauthenticated user' do
+      it 'returns unauthorized' do
+        post "/api/v1/accounts/#{account.id}/google/authorization"
+
+        expect(response).to have_http_status(:unauthorized)
+      end
+    end
+
+    context 'when it is an authenticated user' do
+      let(:agent) { create(:user, account: account, role: :agent) }
+      let(:administrator) { create(:user, account: account, role: :administrator) }
+
+      it 'returns unathorized for agent' do
+        post "/api/v1/accounts/#{account.id}/google/authorization",
+             headers: agent.create_new_auth_token,
+             params: { email: administrator.email },
+             as: :json
+
+        expect(response).to have_http_status(:unauthorized)
+      end
+
+      it 'creates a new authorization and returns the redirect url' do
+        post "/api/v1/accounts/#{account.id}/google/authorization",
+             headers: administrator.create_new_auth_token,
+             params: { email: administrator.email },
+             as: :json
+
+        expect(response).to have_http_status(:success)
+        google_service = Class.new { extend GoogleConcern }
+        response_url = google_service.google_client.auth_code.authorize_url(
+          {
+            redirect_uri: "#{ENV.fetch('FRONTEND_URL', 'http://localhost:3000')}/google/callback",
+            scope: 'email profile https://mail.google.com/',
+            response_type: 'code',
+            prompt: 'consent',
+            access_type: 'offline',
+            client_id: GlobalConfigService.load('GOOGLE_OAUTH_CLIENT_ID', nil)
+          }
+        )
+        expect(response.parsed_body['url']).to eq response_url
+        expect(Redis::Alfred.get("google::#{administrator.email}")).to eq(account.id.to_s)
+      end
+    end
+  end
+end
diff --git a/spec/controllers/api/v1/accounts/microsoft/authorization_controller_spec.rb b/spec/controllers/api/v1/accounts/microsoft/authorization_controller_spec.rb
index 853cf2850..f1909d400 100644
--- a/spec/controllers/api/v1/accounts/microsoft/authorization_controller_spec.rb
+++ b/spec/controllers/api/v1/accounts/microsoft/authorization_controller_spec.rb
@@ -41,7 +41,7 @@ RSpec.describe 'Microsoft Authorization API', type: :request do
           }
         )
         expect(response.parsed_body['url']).to eq response_url
-        expect(Redis::Alfred.get(administrator.email)).to eq(account.id.to_s)
+        expect(Redis::Alfred.get("microsoft::#{administrator.email}")).to eq(account.id.to_s)
       end
     end
   end
diff --git a/spec/controllers/devise/session_controller_spec.rb b/spec/controllers/devise/session_controller_spec.rb
index 42f8b8bd8..ad6d76bf9 100644
--- a/spec/controllers/devise/session_controller_spec.rb
+++ b/spec/controllers/devise/session_controller_spec.rb
@@ -41,6 +41,17 @@ RSpec.describe 'Session', type: :request do
         expect(response).to have_http_status(:success)
         expect(response.body).to include(user_with_new_pwd.email)
       end
+
+      it 'returns the permission of the user' do
+        params = { email: user.email, password: 'Password1!' }
+
+        post new_user_session_url,
+             params: params,
+             as: :json
+
+        expect(response).to have_http_status(:success)
+        expect(response.parsed_body['data']['permissions']).to eq(['agent'])
+      end
     end
 
     context 'when it is invalid sso auth token' do
diff --git a/spec/controllers/google/callbacks_controller_spec.rb b/spec/controllers/google/callbacks_controller_spec.rb
new file mode 100644
index 000000000..fd8609a29
--- /dev/null
+++ b/spec/controllers/google/callbacks_controller_spec.rb
@@ -0,0 +1,87 @@
+require 'rails_helper'
+
+RSpec.describe 'Google::CallbacksController', type: :request do
+  let(:account) { create(:account) }
+  let(:code) { SecureRandom.hex(10) }
+  let(:email) { Faker::Internet.email }
+  let(:cache_key) { "google::#{email.downcase}" }
+
+  before do
+    Redis::Alfred.set(cache_key, account.id)
+  end
+
+  describe 'GET /google/callback' do
+    let(:response_body_success) do
+      { id_token: JWT.encode({ email: email, name: 'test' }, false), access_token: SecureRandom.hex(10), token_type: 'Bearer',
+        refresh_token: SecureRandom.hex(10) }
+    end
+
+    let(:response_body_success_without_name) do
+      { id_token: JWT.encode({ email: email }, false), access_token: SecureRandom.hex(10), token_type: 'Bearer',
+        refresh_token: SecureRandom.hex(10) }
+    end
+
+    it 'creates inboxes if authentication is successful' do
+      stub_request(:post, 'https://accounts.google.com/o/oauth2/token')
+        .with(body: { 'code' => code, 'grant_type' => 'authorization_code',
+                      'redirect_uri' => "#{ENV.fetch('FRONTEND_URL', 'http://localhost:3000')}/google/callback" })
+        .to_return(status: 200, body: response_body_success.to_json, headers: { 'Content-Type' => 'application/json' })
+
+      get google_callback_url, params: { code: code }
+
+      expect(response).to redirect_to app_email_inbox_agents_url(account_id: account.id, inbox_id: account.inboxes.last.id)
+      expect(account.inboxes.count).to be 1
+      inbox = account.inboxes.last
+      expect(inbox.name).to eq 'test'
+      expect(inbox.channel.reload.provider_config.keys).to include('access_token', 'refresh_token', 'expires_on')
+      expect(inbox.channel.reload.provider_config['access_token']).to eq response_body_success[:access_token]
+      expect(inbox.channel.imap_address).to eq 'imap.gmail.com'
+      expect(Redis::Alfred.get(cache_key)).to be_nil
+    end
+
+    it 'creates updates inbox channel config if inbox exists and authentication is successful' do
+      inbox = create(:channel_email, account: account, email: email)&.inbox
+      expect(inbox.channel.provider_config).to eq({})
+
+      stub_request(:post, 'https://accounts.google.com/o/oauth2/token')
+        .with(body: { 'code' => code, 'grant_type' => 'authorization_code',
+                      'redirect_uri' => "#{ENV.fetch('FRONTEND_URL', 'http://localhost:3000')}/google/callback" })
+        .to_return(status: 200, body: response_body_success.to_json, headers: { 'Content-Type' => 'application/json' })
+
+      get google_callback_url, params: { code: code }
+
+      expect(response).to redirect_to app_email_inbox_settings_url(account_id: account.id, inbox_id: account.inboxes.last.id)
+      expect(account.inboxes.count).to be 1
+      expect(inbox.channel.reload.provider_config.keys).to include('access_token', 'refresh_token', 'expires_on')
+      expect(inbox.channel.reload.provider_config['access_token']).to eq response_body_success[:access_token]
+      expect(inbox.channel.imap_address).to eq 'imap.gmail.com'
+      expect(Redis::Alfred.get(cache_key)).to be_nil
+    end
+
+    it 'creates inboxes with fallback_name when account name is not present in id_token' do
+      stub_request(:post, 'https://accounts.google.com/o/oauth2/token')
+        .with(body: { 'code' => code, 'grant_type' => 'authorization_code',
+                      'redirect_uri' => "#{ENV.fetch('FRONTEND_URL', 'http://localhost:3000')}/google/callback" })
+        .to_return(status: 200, body: response_body_success_without_name.to_json, headers: { 'Content-Type' => 'application/json' })
+
+      get google_callback_url, params: { code: code }
+
+      expect(response).to redirect_to app_email_inbox_agents_url(account_id: account.id, inbox_id: account.inboxes.last.id)
+      expect(account.inboxes.count).to be 1
+      inbox = account.inboxes.last
+      expect(inbox.name).to eq email.split('@').first.parameterize.titleize
+    end
+
+    it 'redirects to google app in case of error' do
+      stub_request(:post, 'https://accounts.google.com/o/oauth2/token')
+        .with(body: { 'code' => code, 'grant_type' => 'authorization_code',
+                      'redirect_uri' => "#{ENV.fetch('FRONTEND_URL', 'http://localhost:3000')}/google/callback" })
+        .to_return(status: 401)
+
+      get google_callback_url, params: { code: code }
+
+      expect(response).to redirect_to '/'
+      expect(Redis::Alfred.get(cache_key).to_i).to eq account.id
+    end
+  end
+end
diff --git a/spec/controllers/microsoft/callbacks_controller_spec.rb b/spec/controllers/microsoft/callbacks_controller_spec.rb
index 9579cade0..41d8dbd29 100644
--- a/spec/controllers/microsoft/callbacks_controller_spec.rb
+++ b/spec/controllers/microsoft/callbacks_controller_spec.rb
@@ -4,9 +4,10 @@ RSpec.describe 'Microsoft::CallbacksController', type: :request do
   let(:account) { create(:account) }
   let(:code) { SecureRandom.hex(10) }
   let(:email) { Faker::Internet.email }
+  let(:cache_key) { "microsoft::#{email.downcase}" }
 
   before do
-    Redis::Alfred.set(email, account.id)
+    Redis::Alfred.set(cache_key, account.id)
   end
 
   describe 'GET /microsoft/callback' do
@@ -28,14 +29,14 @@ RSpec.describe 'Microsoft::CallbacksController', type: :request do
 
       get microsoft_callback_url, params: { code: code }
 
-      expect(response).to redirect_to app_microsoft_inbox_agents_url(account_id: account.id, inbox_id: account.inboxes.last.id)
+      expect(response).to redirect_to app_email_inbox_agents_url(account_id: account.id, inbox_id: account.inboxes.last.id)
       expect(account.inboxes.count).to be 1
       inbox = account.inboxes.last
       expect(inbox.name).to eq 'test'
       expect(inbox.channel.reload.provider_config.keys).to include('access_token', 'refresh_token', 'expires_on')
       expect(inbox.channel.reload.provider_config['access_token']).to eq response_body_success[:access_token]
       expect(inbox.channel.imap_address).to eq 'outlook.office365.com'
-      expect(Redis::Alfred.get(email)).to be_nil
+      expect(Redis::Alfred.get(cache_key)).to be_nil
     end
 
     it 'creates updates inbox channel config if inbox exists and authentication is successful' do
@@ -49,12 +50,12 @@ RSpec.describe 'Microsoft::CallbacksController', type: :request do
 
       get microsoft_callback_url, params: { code: code }
 
-      expect(response).to redirect_to app_microsoft_inbox_agents_url(account_id: account.id, inbox_id: account.inboxes.last.id)
+      expect(response).to redirect_to app_email_inbox_settings_url(account_id: account.id, inbox_id: account.inboxes.last.id)
       expect(account.inboxes.count).to be 1
       expect(inbox.channel.reload.provider_config.keys).to include('access_token', 'refresh_token', 'expires_on')
       expect(inbox.channel.reload.provider_config['access_token']).to eq response_body_success[:access_token]
       expect(inbox.channel.imap_address).to eq 'outlook.office365.com'
-      expect(Redis::Alfred.get(email)).to be_nil
+      expect(Redis::Alfred.get(cache_key)).to be_nil
     end
 
     it 'creates inboxes with fallback_name when account name is not present in id_token' do
@@ -65,7 +66,7 @@ RSpec.describe 'Microsoft::CallbacksController', type: :request do
 
       get microsoft_callback_url, params: { code: code }
 
-      expect(response).to redirect_to app_microsoft_inbox_agents_url(account_id: account.id, inbox_id: account.inboxes.last.id)
+      expect(response).to redirect_to app_email_inbox_agents_url(account_id: account.id, inbox_id: account.inboxes.last.id)
       expect(account.inboxes.count).to be 1
       inbox = account.inboxes.last
       expect(inbox.name).to eq email.split('@').first.parameterize.titleize
@@ -80,7 +81,7 @@ RSpec.describe 'Microsoft::CallbacksController', type: :request do
       get microsoft_callback_url, params: { code: code }
 
       expect(response).to redirect_to '/'
-      expect(Redis::Alfred.get(email).to_i).to eq account.id
+      expect(Redis::Alfred.get(cache_key).to_i).to eq account.id
     end
   end
 end
diff --git a/spec/factories/conversations.rb b/spec/factories/conversations.rb
index 6f2bc34ef..c552e6c30 100644
--- a/spec/factories/conversations.rb
+++ b/spec/factories/conversations.rb
@@ -16,5 +16,17 @@ FactoryBot.define do
       conversation.contact ||= create(:contact, :with_email, account: conversation.account)
       conversation.contact_inbox ||= create(:contact_inbox, contact: conversation.contact, inbox: conversation.inbox)
     end
+
+    trait :with_team do
+      after(:build) do |conversation|
+        conversation.team ||= create(:team, account: conversation.account)
+      end
+    end
+
+    trait :with_assignee do
+      after(:build) do |conversation|
+        conversation.assignee ||= create(:user, account: conversation.account, role: :agent)
+      end
+    end
   end
 end
diff --git a/spec/factories/notification_subscriptions.rb b/spec/factories/notification_subscriptions.rb
index 581c198a6..c886a12c0 100644
--- a/spec/factories/notification_subscriptions.rb
+++ b/spec/factories/notification_subscriptions.rb
@@ -6,5 +6,13 @@ FactoryBot.define do
     identifier { 'test' }
     subscription_type { 'browser_push' }
     subscription_attributes { { endpoint: 'test', auth: 'test' } }
+
+    trait :browser_push do
+      subscription_type { 'browser_push' }
+    end
+
+    trait :fcm do
+      subscription_type { 'fcm' }
+    end
   end
 end
diff --git a/spec/fixtures/files/auto_reply.eml b/spec/fixtures/files/auto_reply.eml
new file mode 100644
index 000000000..8247d426d
--- /dev/null
+++ b/spec/fixtures/files/auto_reply.eml
@@ -0,0 +1,632 @@
+From: Sony Mathew <Sony@chatwoot.com>
+Mime-Version: 1.0 (Apple Message framework v1244.3)
+Content-Type: multipart/alternative; boundary="Apple-Mail=_33A037C7-4BB3-4772-AE52-FCF2D7535F74"
+Subject: Discussion: Let's debate these attachments
+Date: Tue, 20 Apr 2020 04:20:20 -0400
+In-Reply-To: <4e6e35f5a38b4_479f13bb90078178@small-app-01.mail>
+To: "Replies" <replies@example.com>
+References: <4e6e35f5a38b4_479f13bb90078178@small-app-01.mail>
+Message-Id: <0CB459E0-0336-41DA-BC88-E6E28C697DDB@chatwoot.com>
+X-Mailer: Apple Mail (2.1244.3)
+X-Autoreply: yes
+
+--Apple-Mail=_33A037C7-4BB3-4772-AE52-FCF2D7535F74
+Content-Transfer-Encoding: quoted-printable
+Content-Type: text/plain;
+  charset=utf-8
+
+Let's talk about these images:
+
+
+--Apple-Mail=_33A037C7-4BB3-4772-AE52-FCF2D7535F74
+Content-Type: multipart/related;
+  type="text/html";
+  boundary="Apple-Mail=_83444AF4-343C-4F75-AF8F-14E1E7434FC1"
+
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+
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diff --git a/spec/fixtures/files/auto_reply_with_auto_submitted.eml b/spec/fixtures/files/auto_reply_with_auto_submitted.eml
new file mode 100644
index 000000000..c7b49d625
--- /dev/null
+++ b/spec/fixtures/files/auto_reply_with_auto_submitted.eml
@@ -0,0 +1,632 @@
+From: Sony Mathew <Sony@chatwoot.com>
+Mime-Version: 1.0 (Apple Message framework v1244.3)
+Content-Type: multipart/alternative; boundary="Apple-Mail=_33A037C7-4BB3-4772-AE52-FCF2D7535F74"
+Subject: Discussion: Let's debate these attachments
+Date: Tue, 20 Apr 2020 04:20:20 -0400
+In-Reply-To: <4e6e35f5a38b4_479f13bb90078178@small-app-01.mail>
+To: "Replies" <replies@example.com>
+References: <4e6e35f5a38b4_479f13bb90078178@small-app-01.mail>
+Message-Id: <0CB459E0-0336-41DA-BC88-E6E28C697DDB@chatwoot.com>
+X-Mailer: Apple Mail (2.1244.3)
+Auto-Submitted: auto-generated
+
+--Apple-Mail=_33A037C7-4BB3-4772-AE52-FCF2D7535F74
+Content-Transfer-Encoding: quoted-printable
+Content-Type: text/plain;
+  charset=utf-8
+
+Let's talk about these images:
+
+
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+Content-Type: multipart/related;
+  type="text/html";
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+
+
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+  filename=avatar1.jpeg
+Content-Type: image/jpg;
+  name="avatar1.jpeg"
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+r/Fxp3Y0d2/4tvsR95f/AAH7Gvwmn9rUHsOgUCg//9k=
+
+--Apple-Mail=_83444AF4-343C-4F75-AF8F-14E1E7434FC1--
+
+--Apple-Mail=_33A037C7-4BB3-4772-AE52-FCF2D7535F74--
diff --git a/spec/lib/chatwoot_markdown_renderer_spec.rb b/spec/lib/chatwoot_markdown_renderer_spec.rb
index cbfc4c6fe..f11568f43 100644
--- a/spec/lib/chatwoot_markdown_renderer_spec.rb
+++ b/spec/lib/chatwoot_markdown_renderer_spec.rb
@@ -16,6 +16,10 @@ RSpec.describe ChatwootMarkdownRenderer do
   end
 
   describe '#render_article' do
+    before do
+      allow(CommonMarker).to receive(:render_doc).with(markdown_content, :DEFAULT, [:table]).and_return(doc)
+    end
+
     let(:rendered_content) { renderer.render_article }
 
     it 'renders the markdown content to html' do
@@ -25,6 +29,38 @@ RSpec.describe ChatwootMarkdownRenderer do
     it 'returns an html safe string' do
       expect(rendered_content).to be_html_safe
     end
+
+    context 'when tables in markdown' do
+      let(:markdown_content) do
+        <<~MARKDOWN
+          This is a **bold** text and *italic* text.
+
+          | Header1      | Header2      |
+          | ------------ | ------------ |
+          | **Bold Cell**| *Italic Cell*|
+          | Cell3        | Cell4        |
+        MARKDOWN
+      end
+
+      let(:html_content) do
+        <<~HTML
+          <p>This is a <strong>bold</strong> text and <em>italic</em> text.</p>
+          <table>
+            <thead>
+              <tr><th>Header1</th><th>Header2</th></tr>
+            </thead>
+            <tbody>
+              <tr><td><strong>Bold Cell</strong></td><td><em>Italic Cell</em></td></tr>
+              <tr><td>Cell3</td><td>Cell4</td></tr>
+            </tbody>
+          </table>
+        HTML
+      end
+
+      it 'renders tables in html' do
+        expect(rendered_content.to_s).to eq(html_content)
+      end
+    end
   end
 
   describe '#render_message' do
diff --git a/spec/lib/linear_spec.rb b/spec/lib/linear_spec.rb
index a81313d6c..e8a866cc5 100644
--- a/spec/lib/linear_spec.rb
+++ b/spec/lib/linear_spec.rb
@@ -148,6 +148,23 @@ describe Linear do
       end
     end
 
+    context 'when the description is markdown' do
+      let(:description) { 'Cmd/Ctrl` `K` **is our most powerful feature.** \n\nUse it to search for or take any action in the app' }
+
+      before do
+        stub_request(:post, url)
+          .to_return(status: 200, body: { success: true,
+                                          data: { issueCreate: { id: 'issue1', title: 'Title',
+                                                                 description: description } } }.to_json, headers: headers)
+      end
+
+      it 'creates an issue' do
+        response = linear_client.create_issue(params)
+        expect(response).to eq({ 'issueCreate' => { 'id' => 'issue1', 'title' => 'Title',
+                                                    'description' => description } })
+      end
+    end
+
     context 'when the API response is an error' do
       before do
         stub_request(:post, url)
diff --git a/spec/listeners/reporting_event_listener_spec.rb b/spec/listeners/reporting_event_listener_spec.rb
index 86647eb87..9a6b8d123 100644
--- a/spec/listeners/reporting_event_listener_spec.rb
+++ b/spec/listeners/reporting_event_listener_spec.rb
@@ -99,7 +99,9 @@ describe ReportingEventListener do
       it 'creates first_response event with business hour value' do
         event = Events::Base.new('first.reply.created', Time.zone.now, message: new_message)
         listener.first_reply_created(event)
-        expect(account.reporting_events.where(name: 'first_response')[0]['value_in_business_hours']).to be 144_000.0
+        reporting_event = account.reporting_events.where(name: 'first_response').first
+        expect(reporting_event.value_in_business_hours).to be 144_000.0
+        expect(reporting_event.user_id).to be new_message.sender_id
       end
     end
 
diff --git a/spec/mailboxes/imap/imap_mailbox_spec.rb b/spec/mailboxes/imap/imap_mailbox_spec.rb
index 5f2886b3d..d91b8c8c4 100644
--- a/spec/mailboxes/imap/imap_mailbox_spec.rb
+++ b/spec/mailboxes/imap/imap_mailbox_spec.rb
@@ -58,9 +58,15 @@ RSpec.describe Imap::ImapMailbox do
       let(:inbound_mail) { create_inbound_email_from_mail(from: 'invalidemail', to: 'imap@gmail.com', subject: 'Hello!') }
 
       it 'does not create a new conversation' do
-        allow(Rails.logger).to receive(:error)
-        class_instance.process(inbound_mail.mail, channel)
-        expect(Rails.logger).to have_received(:error).with("Email from: invalidemail : inbox #{inbox.id} is invalid")
+        expect { class_instance.process(inbound_mail.mail, channel) }.not_to raise_error
+      end
+    end
+
+    context 'when an auto reply email' do
+      let(:auto_reply_mail) { create_inbound_email_from_fixture('auto_reply.eml') }
+
+      it 'does not create a new conversation' do
+        expect { class_instance.process(auto_reply_mail.mail, channel) }.not_to change(Conversation, :count)
       end
     end
 
diff --git a/spec/mailers/conversation_reply_mailer_spec.rb b/spec/mailers/conversation_reply_mailer_spec.rb
index e4bfac413..b8984e2c2 100644
--- a/spec/mailers/conversation_reply_mailer_spec.rb
+++ b/spec/mailers/conversation_reply_mailer_spec.rb
@@ -283,6 +283,22 @@ RSpec.describe ConversationReplyMailer do
       end
     end
 
+    context 'when smtp enabled for google email channel' do
+      let(:ms_smtp_email_channel) do
+        create(:channel_email, imap_login: 'smtp@gmail.com',
+                               imap_enabled: true, account: account, provider: 'google', provider_config: { access_token: 'access_token' })
+      end
+      let(:conversation) { create(:conversation, assignee: agent, inbox: ms_smtp_email_channel.inbox, account: account).reload }
+      let(:message) { create(:message, conversation: conversation, account: account, message_type: 'outgoing', content: 'Outgoing Message 2') }
+
+      it 'use smtp mail server' do
+        mail = described_class.email_reply(message)
+        expect(mail.delivery_method.settings.empty?).to be false
+        expect(mail.delivery_method.settings[:address]).to eq 'smtp.gmail.com'
+        expect(mail.delivery_method.settings[:port]).to eq 587
+      end
+    end
+
     context 'when smtp disabled for email channel', :test do
       let(:conversation) { create(:conversation, assignee: agent, inbox: email_channel.inbox, account: account).reload }
       let(:message) { create(:message, conversation: conversation, account: account, message_type: 'outgoing', content: 'Outgoing Message 2') }
diff --git a/spec/models/account_user_spec.rb b/spec/models/account_user_spec.rb
index 2b8ef790a..e5a560fe9 100644
--- a/spec/models/account_user_spec.rb
+++ b/spec/models/account_user_spec.rb
@@ -17,6 +17,17 @@ RSpec.describe AccountUser do
     end
   end
 
+  describe 'permissions' do
+    it 'returns the right permissions' do
+      expect(account_user.permissions).to eq(['agent'])
+    end
+
+    it 'returns the right permissions for administrator' do
+      account_user.administrator!
+      expect(account_user.permissions).to eq(['administrator'])
+    end
+  end
+
   describe 'destroy call agent::destroy service' do
     it 'gets created with the right default settings' do
       create(:conversation, account: account_user.account, assignee: account_user.user, inbox: inbox)
diff --git a/spec/models/channel/email_spec.rb b/spec/models/channel/email_spec.rb
index 732be2e20..939e8e10a 100644
--- a/spec/models/channel/email_spec.rb
+++ b/spec/models/channel/email_spec.rb
@@ -35,4 +35,15 @@ RSpec.describe Channel::Email do
       expect(channel.microsoft?).to be(true)
     end
   end
+
+  context 'when google?' do
+    it 'returns false' do
+      expect(channel.google?).to be(false)
+    end
+
+    it 'returns true' do
+      channel.provider = 'google'
+      expect(channel.google?).to be(true)
+    end
+  end
 end
diff --git a/spec/presenters/mail_presenter_spec.rb b/spec/presenters/mail_presenter_spec.rb
index ce9299a46..d5b313ce9 100644
--- a/spec/presenters/mail_presenter_spec.rb
+++ b/spec/presenters/mail_presenter_spec.rb
@@ -99,5 +99,17 @@ RSpec.describe MailPresenter do
         end
       end
     end
+
+    describe 'auto_reply?' do
+      let(:auto_reply_mail) { create_inbound_email_from_fixture('auto_reply.eml').mail }
+      let(:auto_reply_with_auto_submitted_mail) { create_inbound_email_from_fixture('auto_reply_with_auto_submitted.eml').mail }
+      let(:decorated_auto_reply_mail) { described_class.new(auto_reply_mail) }
+      let(:decorated_auto_reply_with_auto_submitted_mail) { described_class.new(auto_reply_with_auto_submitted_mail) }
+
+      it 'returns true for auto-reply emails' do
+        expect(decorated_auto_reply_mail.auto_reply?).to be true
+        expect(decorated_auto_reply_with_auto_submitted_mail.auto_reply?).to be true
+      end
+    end
   end
 end
diff --git a/spec/services/action_service_spec.rb b/spec/services/action_service_spec.rb
index bdc9c88ff..c28761844 100644
--- a/spec/services/action_service_spec.rb
+++ b/spec/services/action_service_spec.rb
@@ -31,18 +31,54 @@ describe ActionService do
 
   describe '#assign_agent' do
     let(:agent) { create(:user, account: account, role: :agent) }
-    let(:conversation) { create(:conversation, account: account) }
     let(:inbox_member) { create(:inbox_member, inbox: conversation.inbox, user: agent) }
+    let(:conversation) { create(:conversation, :with_assignee, account: account) }
     let(:action_service) { described_class.new(conversation) }
 
     it 'unassigns the conversation if agent id is nil' do
       action_service.assign_agent(['nil'])
       expect(conversation.reload.assignee).to be_nil
     end
+  end
 
-    it 'unassigns the team if team_id is nil' do
-      action_service.assign_team([nil])
-      expect(conversation.reload.team).to be_nil
+  describe '#assign_team' do
+    let(:agent) { create(:user, account: account, role: :agent) }
+    let(:inbox_member) { create(:inbox_member, inbox: conversation.inbox, user: agent) }
+    let(:team) { create(:team, name: 'ConversationTeam', account: account) }
+    let(:conversation) { create(:conversation, :with_team, account: account) }
+    let(:action_service) { described_class.new(conversation) }
+
+    context 'when team_id is not present' do
+      it 'unassign the if team_id is "nil"' do
+        expect do
+          action_service.assign_team(['nil'])
+        end.not_to raise_error
+        expect(conversation.reload.team).to be_nil
+      end
+
+      it 'unassign the if team_id is 0' do
+        expect do
+          action_service.assign_team([0])
+        end.not_to raise_error
+        expect(conversation.reload.team).to be_nil
+      end
+    end
+
+    context 'when team_id is present' do
+      it 'assign the team if the team is part of the account' do
+        original_team = conversation.team
+        expect do
+          action_service.assign_team([team.id])
+        end.to change { conversation.reload.team }.from(original_team)
+      end
+
+      it 'does not assign the team if the team is part of the account' do
+        original_team = conversation.team
+        invalid_team_id = 999_999_999
+        expect do
+          action_service.assign_team([invalid_team_id])
+        end.not_to change { conversation.reload.team }.from(original_team)
+      end
     end
   end
 end
diff --git a/spec/services/google/refresh_oauth_token_service_spec.rb b/spec/services/google/refresh_oauth_token_service_spec.rb
new file mode 100644
index 000000000..be36e65a9
--- /dev/null
+++ b/spec/services/google/refresh_oauth_token_service_spec.rb
@@ -0,0 +1,89 @@
+require 'rails_helper'
+
+RSpec.describe Google::RefreshOauthTokenService do
+  let!(:google_channel) { create(:channel_email, :microsoft_email) }
+  let!(:google_channel_with_expired_token) do
+    create(
+      :channel_email, :microsoft_email, provider_config: {
+        expires_on: Time.zone.now - 3600,
+        access_token: SecureRandom.hex,
+        refresh_token: SecureRandom.hex
+      }
+    )
+  end
+
+  let(:new_tokens) do
+    {
+      access_token: SecureRandom.hex,
+      refresh_token: SecureRandom.hex,
+      expires_at: (Time.zone.now + 3600).to_i,
+      token_type: 'bearer'
+    }
+  end
+
+  context 'when token is not expired' do
+    it 'returns the existing access token' do
+      service = described_class.new(channel: google_channel)
+
+      expect(service.access_token).to eq(google_channel.provider_config['access_token'])
+      expect(google_channel.reload.provider_config['refresh_token']).to eq(google_channel.provider_config['refresh_token'])
+    end
+  end
+
+  describe 'on expired token or invalid expiry' do
+    before do
+      stub_request(:post, 'https://oauth2.googleapis.com/token').with(
+        body: { 'grant_type' => 'refresh_token', 'refresh_token' => google_channel_with_expired_token.provider_config['refresh_token'] }
+      ).to_return(status: 200, body: new_tokens.to_json, headers: { 'Content-Type' => 'application/json' })
+    end
+
+    context 'when token is invalid' do
+      it 'fetches new access token and refresh tokens' do
+        with_modified_env GOOGLE_OAUTH_CLIENT_ID: SecureRandom.uuid, GOOGLE_OAUTH_CLIENT_SECRET: SecureRandom.hex do
+          provider_config = google_channel_with_expired_token.provider_config
+          service = described_class.new(channel: google_channel_with_expired_token)
+          expect(service.access_token).not_to eq(provider_config['access_token'])
+
+          new_provider_config = google_channel_with_expired_token.reload.provider_config
+          expect(new_provider_config['access_token']).to eq(new_tokens[:access_token])
+          expect(new_provider_config['refresh_token']).to eq(new_tokens[:refresh_token])
+          expect(new_provider_config['expires_on']).to eq(Time.at(new_tokens[:expires_at]).utc.to_s)
+        end
+      end
+    end
+
+    context 'when expiry time is missing' do
+      it 'fetches new access token and refresh tokens' do
+        with_modified_env GOOGLE_OAUTH_CLIENT_ID: SecureRandom.uuid, GOOGLE_OAUTH_CLIENT_SECRET: SecureRandom.hex do
+          google_channel_with_expired_token.provider_config['expires_on'] = nil
+          google_channel_with_expired_token.save!
+          provider_config = google_channel_with_expired_token.provider_config
+          service = described_class.new(channel: google_channel_with_expired_token)
+          expect(service.access_token).not_to eq(provider_config['access_token'])
+
+          new_provider_config = google_channel_with_expired_token.reload.provider_config
+          expect(new_provider_config['access_token']).to eq(new_tokens[:access_token])
+          expect(new_provider_config['refresh_token']).to eq(new_tokens[:refresh_token])
+          expect(new_provider_config['expires_on']).to eq(Time.at(new_tokens[:expires_at]).utc.to_s)
+        end
+      end
+    end
+  end
+
+  context 'when refresh token is not present in provider config and access token is expired' do
+    it 'throws an error' do
+      with_modified_env GOOGLE_OAUTH_CLIENT_ID: SecureRandom.uuid, GOOGLE_OAUTH_CLIENT_SECRET: SecureRandom.hex do
+        google_channel.update(
+          provider_config: {
+            access_token: SecureRandom.hex,
+            expires_on: Time.zone.now - 3600
+          }
+        )
+
+        expect do
+          described_class.new(channel: google_channel).access_token
+        end.to raise_error(RuntimeError, 'A refresh_token is not available')
+      end
+    end
+  end
+end
diff --git a/spec/services/notification/fcm_service_spec.rb b/spec/services/notification/fcm_service_spec.rb
new file mode 100644
index 000000000..4da9c2bb3
--- /dev/null
+++ b/spec/services/notification/fcm_service_spec.rb
@@ -0,0 +1,70 @@
+require 'rails_helper'
+
+describe Notification::FcmService do
+  let(:project_id) { 'test_project_id' }
+  let(:credentials) { '{ "type": "service_account", "project_id": "test_project_id" }' }
+  let(:fcm_service) { described_class.new(project_id, credentials) }
+  let(:fcm_double) { instance_double(FCM) }
+  let(:token_info) { { token: 'test_token', expires_at: 1.hour.from_now } }
+  let(:creds_double) do
+    instance_double(Google::Auth::ServiceAccountCredentials, fetch_access_token!: { 'access_token' => 'test_token', 'expires_in' => 3600 })
+  end
+
+  before do
+    allow(FCM).to receive(:new).and_return(fcm_double)
+    allow(fcm_service).to receive(:generate_token).and_return(token_info)
+    allow(Google::Auth::ServiceAccountCredentials).to receive(:make_creds).and_return(creds_double)
+  end
+
+  describe '#fcm_client' do
+    it 'returns an FCM client' do
+      expect(fcm_service.fcm_client).to eq(fcm_double)
+      expect(FCM).to have_received(:new).with('test_token', anything, project_id)
+    end
+
+    it 'generates a new token if expired' do
+      allow(fcm_service).to receive(:generate_token).and_return(token_info)
+      allow(fcm_service).to receive(:token_expired?).and_return(true)
+
+      expect(fcm_service.fcm_client).to eq(fcm_double)
+      expect(FCM).to have_received(:new).with('test_token', anything, project_id)
+      expect(fcm_service).to have_received(:generate_token)
+    end
+  end
+
+  describe 'private methods' do
+    describe '#current_token' do
+      it 'returns the current token if not expired' do
+        fcm_service.instance_variable_set(:@token_info, token_info)
+        expect(fcm_service.send(:current_token)).to eq('test_token')
+      end
+
+      it 'generates a new token if expired' do
+        expired_token_info = { token: 'expired_token', expires_at: 1.hour.ago }
+        fcm_service.instance_variable_set(:@token_info, expired_token_info)
+        allow(fcm_service).to receive(:generate_token).and_return(token_info)
+
+        expect(fcm_service.send(:current_token)).to eq('test_token')
+        expect(fcm_service).to have_received(:generate_token)
+      end
+    end
+
+    describe '#generate_token' do
+      it 'generates a new token' do
+        allow(Google::Auth::ServiceAccountCredentials).to receive(:make_creds).and_return(creds_double)
+
+        token = fcm_service.send(:generate_token)
+        expect(token[:token]).to eq('test_token')
+        expect(token[:expires_at]).to be_within(1.second).of(Time.zone.now + 3600)
+      end
+    end
+
+    describe '#credentials_path' do
+      it 'creates a StringIO with credentials' do
+        string_io = fcm_service.send(:credentials_path)
+        expect(string_io).to be_a(StringIO)
+        expect(string_io.read).to eq(credentials)
+      end
+    end
+  end
+end
diff --git a/spec/services/notification/push_notification_service_spec.rb b/spec/services/notification/push_notification_service_spec.rb
index 17fc5f6f3..bba912715 100644
--- a/spec/services/notification/push_notification_service_spec.rb
+++ b/spec/services/notification/push_notification_service_spec.rb
@@ -4,32 +4,61 @@ describe Notification::PushNotificationService do
   let!(:account) { create(:account) }
   let!(:user) { create(:user, account: account) }
   let!(:notification) { create(:notification, user: user, account: user.accounts.first) }
-  let(:fcm_double) { double }
-
-  before do
-    allow(WebPush).to receive(:payload_send).and_return(true)
-    allow(FCM).to receive(:new).and_return(fcm_double)
-    allow(fcm_double).to receive(:send).and_return({ body: { 'results': [] }.to_json })
-  end
+  let(:fcm_double) { instance_double(FCM) }
+  let(:fcm_service_double) { instance_double(Notification::FcmService, fcm_client: fcm_double) }
 
   describe '#perform' do
-    it 'sends webpush notifications for webpush subscription' do
-      with_modified_env VAPID_PUBLIC_KEY: 'test' do
-        create(:notification_subscription, user: notification.user)
+    context 'when the push server returns success' do
+      before do
+        allow(WebPush).to receive(:payload_send).and_return(true)
+        allow(Rails.logger).to receive(:info)
+        allow(Notification::FcmService).to receive(:new).and_return(fcm_service_double)
+        allow(fcm_double).to receive(:send_v1).and_return({ body: { 'results': [] }.to_json })
+        allow(GlobalConfigService).to receive(:load).with('FIREBASE_PROJECT_ID', nil).and_return('test_project_id')
+        allow(GlobalConfigService).to receive(:load).with('FIREBASE_CREDENTIALS', nil).and_return('test_credentials')
+      end
 
-        described_class.new(notification: notification).perform
-        expect(WebPush).to have_received(:payload_send)
-        expect(FCM).not_to have_received(:new)
+      it 'sends webpush notifications for webpush subscription' do
+        with_modified_env VAPID_PUBLIC_KEY: 'test' do
+          create(:notification_subscription, user: notification.user)
+
+          described_class.new(notification: notification).perform
+          expect(WebPush).to have_received(:payload_send)
+          expect(Notification::FcmService).not_to have_received(:new)
+          expect(Rails.logger).to have_received(:info).with("Browser push sent to #{user.email} with title #{notification.push_message_title}")
+        end
+      end
+
+      it 'sends a fcm notification for firebase subscription' do
+        with_modified_env ENABLE_PUSH_RELAY_SERVER: 'false' do
+          create(:notification_subscription, user: notification.user, subscription_type: 'fcm')
+
+          described_class.new(notification: notification).perform
+          expect(Notification::FcmService).to have_received(:new)
+          expect(fcm_double).to have_received(:send_v1)
+          expect(WebPush).not_to have_received(:payload_send)
+          expect(Rails.logger).to have_received(:info).with("FCM push sent to #{user.email} with title #{notification.push_message_title}")
+        end
       end
     end
+  end
 
-    it 'sends a fcm notification for firebase subscription' do
-      with_modified_env FCM_SERVER_KEY: 'test', ENABLE_PUSH_RELAY_SERVER: 'false' do
-        create(:notification_subscription, user: notification.user, subscription_type: 'fcm')
+  context 'when the push server returns error' do
+    it 'sends webpush notifications for webpush subscription' do
+      with_modified_env VAPID_PUBLIC_KEY: 'test' do
+        mock_response = instance_double(Net::HTTPResponse, body: 'Subscription is invalid')
+        mock_host = 'fcm.googleapis.com'
+
+        allow(WebPush).to receive(:payload_send).and_raise(WebPush::InvalidSubscription.new(mock_response, mock_host))
+        allow(Rails.logger).to receive(:info)
+
+        create(:notification_subscription, :browser_push, user: notification.user)
+
+        expect(Rails.logger).to receive(:info) do |message|
+          expect(message).to include('WebPush subscription expired:')
+        end
 
         described_class.new(notification: notification).perform
-        expect(FCM).to have_received(:new)
-        expect(WebPush).not_to have_received(:payload_send)
       end
     end
   end
diff --git a/yarn.lock b/yarn.lock
index daecee4b6..a03c27a0f 100644
--- a/yarn.lock
+++ b/yarn.lock
@@ -1112,11 +1112,6 @@
   resolved "https://registry.yarnpkg.com/@babel/parser/-/parser-7.18.3.tgz#39e99c7b0c4c56cef4d1eed8de9f506411c2ebc2"
   integrity sha512-rL50YcEuHbbauAFAysNsJA4/f89fGTOBRNs9P81sniKnKAr4xULe5AecolcsKbi88xu0ByWYDj/S1AJ3FSFuSQ==
 
-"@babel/parser@^7.18.4":
-  version "7.22.16"
-  resolved "https://registry.yarnpkg.com/@babel/parser/-/parser-7.22.16.tgz#180aead7f247305cce6551bea2720934e2fa2c95"
-  integrity sha512-+gPfKv8UWeKKeJTUxe59+OobVcrYHETCsORl61EmSkmgymguYk/X5bp7GuUIXaFsc6y++v8ZxPsLSSuujqDphA==
-
 "@babel/parser@^7.18.6", "@babel/parser@^7.18.8":
   version "7.18.8"
   resolved "https://registry.yarnpkg.com/@babel/parser/-/parser-7.18.8.tgz#822146080ac9c62dac0823bb3489622e0bc1cbdf"
@@ -1127,6 +1122,11 @@
   resolved "https://registry.yarnpkg.com/@babel/parser/-/parser-7.21.4.tgz#94003fdfc520bbe2875d4ae557b43ddb6d880f17"
   integrity sha512-alVJj7k7zIxqBZ7BTRhz0IqJFxW1VJbm6N8JbcYhQ186df9ZBPbZBmWSqAMXwHGsCJdYks7z/voa3ibiS5bCIw==
 
+"@babel/parser@^7.23.5":
+  version "7.24.6"
+  resolved "https://registry.yarnpkg.com/@babel/parser/-/parser-7.24.6.tgz#5e030f440c3c6c78d195528c3b688b101a365328"
+  integrity sha512-eNZXdfU35nJC2h24RznROuOpO94h6x8sg9ju0tT9biNtLZ2vuP8SduLqqV+/8+cebSLV9SJEAN5Z3zQbJG/M+Q==
+
 "@babel/plugin-bugfix-safari-id-destructuring-collision-in-function-expression@^7.18.6":
   version "7.18.6"
   resolved "https://registry.yarnpkg.com/@babel/plugin-bugfix-safari-id-destructuring-collision-in-function-expression/-/plugin-bugfix-safari-id-destructuring-collision-in-function-expression-7.18.6.tgz#da5b8f9a580acdfbe53494dba45ea389fb09a4d2"
@@ -3165,10 +3165,10 @@
     hotkeys-js "3.8.7"
     lit "2.2.6"
 
-"@chatwoot/prosemirror-schema@1.0.5":
-  version "1.0.5"
-  resolved "https://registry.yarnpkg.com/@chatwoot/prosemirror-schema/-/prosemirror-schema-1.0.5.tgz#d6053692beae59d466ac0b04128fa157f59eb176"
-  integrity sha512-dOzkZ2K53PPbE9AQB0RHlVs+GIEyHHdXeeW44dNSEuULwH99PmTpzA2r45QX3uaVa2j7Mip76AQbJZGKbM2fxg==
+"@chatwoot/prosemirror-schema@1.0.10":
+  version "1.0.10"
+  resolved "https://registry.yarnpkg.com/@chatwoot/prosemirror-schema/-/prosemirror-schema-1.0.10.tgz#e7da27a819bf97c17cf3248ff301f073ad3858da"
+  integrity sha512-1txQbxO7/GTamanG4MdDj37xaNcTCWgMrH5izTs37z5v04A/6LJiPzjXCfFjcMMsQAka/L12FlYLc4WpRmUSDQ==
   dependencies:
     markdown-it-sup "^1.0.0"
     prosemirror-commands "^1.1.4"
@@ -6550,6 +6550,11 @@
   resolved "https://registry.yarnpkg.com/@types/unist/-/unist-2.0.6.tgz#250a7b16c3b91f672a24552ec64678eeb1d3a08d"
   integrity sha512-PBjIUxZHOuj0R15/xuwJYjFi+KZdNFrehocChv4g5hu6aFroHue8m0lBP0POdK2nKzbw0cgV1mws8+V/JAcEkQ==
 
+"@types/web-bluetooth@^0.0.20":
+  version "0.0.20"
+  resolved "https://registry.yarnpkg.com/@types/web-bluetooth/-/web-bluetooth-0.0.20.tgz#f066abfcd1cbe66267cdbbf0de010d8a41b41597"
+  integrity sha512-g9gZnnXVq7gM7v3tJCWV/qw7w+KeOlSHAhgF9RytFyifW6AF61hdT2ucrYhPq9hLs5JIryeupHV3qGk95dH9ow==
+
 "@types/webpack-env@^1.16.0":
   version "1.18.1"
   resolved "https://registry.yarnpkg.com/@types/webpack-env/-/webpack-env-1.18.1.tgz#49699bb508961e14a3bfb68c78cd87b296889d1d"
@@ -6716,14 +6721,16 @@
     "@vue/compiler-core" "3.3.4"
     "@vue/shared" "3.3.4"
 
-"@vue/compiler-sfc@2.7.14":
-  version "2.7.14"
-  resolved "https://registry.yarnpkg.com/@vue/compiler-sfc/-/compiler-sfc-2.7.14.tgz#3446fd2fbb670d709277fc3ffa88efc5e10284fd"
-  integrity sha512-aNmNHyLPsw+sVvlQFQ2/8sjNuLtK54TC6cuKnVzAY93ks4ZBrvwQSnkkIh7bsbNhum5hJBS00wSDipQ937f5DA==
+"@vue/compiler-sfc@2.7.16":
+  version "2.7.16"
+  resolved "https://registry.yarnpkg.com/@vue/compiler-sfc/-/compiler-sfc-2.7.16.tgz#ff81711a0fac9c68683d8bb00b63f857de77dc83"
+  integrity sha512-KWhJ9k5nXuNtygPU7+t1rX6baZeqOYLEforUPjgNDBnLicfHCoi48H87Q8XyLZOrNNsmhuwKqtpDQWjEFe6Ekg==
   dependencies:
-    "@babel/parser" "^7.18.4"
+    "@babel/parser" "^7.23.5"
     postcss "^8.4.14"
     source-map "^0.6.1"
+  optionalDependencies:
+    prettier "^1.18.2 || ^2.0.0"
 
 "@vue/compiler-sfc@^3.2.0":
   version "3.3.4"
@@ -6816,6 +6823,28 @@
   dependencies:
     vue-demi "^0.13.11"
 
+"@vueuse/core@^10.10.0":
+  version "10.10.0"
+  resolved "https://registry.yarnpkg.com/@vueuse/core/-/core-10.10.0.tgz#05a98d3c5674762455a2c552c915d461d83e6490"
+  integrity sha512-vexJ/YXYs2S42B783rI95lMt3GzEwkxzC8Hb0Ndpd8rD+p+Lk/Za4bd797Ym7yq4jXqdSyj3JLChunF/vyYjUw==
+  dependencies:
+    "@types/web-bluetooth" "^0.0.20"
+    "@vueuse/metadata" "10.10.0"
+    "@vueuse/shared" "10.10.0"
+    vue-demi ">=0.14.7"
+
+"@vueuse/metadata@10.10.0":
+  version "10.10.0"
+  resolved "https://registry.yarnpkg.com/@vueuse/metadata/-/metadata-10.10.0.tgz#53e61e9380670e342cbe6e03d852f3319308cb5b"
+  integrity sha512-UNAo2sTCAW5ge6OErPEHb5z7NEAg3XcO9Cj7OK45aZXfLLH1QkexDcZD77HBi5zvEiLOm1An+p/4b5K3Worpug==
+
+"@vueuse/shared@10.10.0":
+  version "10.10.0"
+  resolved "https://registry.yarnpkg.com/@vueuse/shared/-/shared-10.10.0.tgz#93f7c2210151ff43c2c7677963f7aa3aef5d9896"
+  integrity sha512-2aW33Ac0Uk0U+9yo3Ypg9s5KcR42cuehRWl7vnUHadQyFvCktseyxxEPBi1Eiq4D2yBGACOnqLZpx1eMc7g5Og==
+  dependencies:
+    vue-demi ">=0.14.7"
+
 "@webassemblyjs/ast@1.11.6", "@webassemblyjs/ast@^1.11.5":
   version "1.11.6"
   resolved "https://registry.yarnpkg.com/@webassemblyjs/ast/-/ast-1.11.6.tgz#db046555d3c413f8966ca50a95176a0e2c642e24"
@@ -7721,13 +7750,13 @@ atob@^2.1.2:
   integrity sha512-Wm6ukoaOGJi/73p/cl2GvLjTI5JM1k/O14isD73YML8StrH/7/lRFgmg8nICZgD3bZZvjwCGxtMOD3wWNAu8cg==
 
 autoprefixer@^10.4.14:
-  version "10.4.16"
-  resolved "https://registry.yarnpkg.com/autoprefixer/-/autoprefixer-10.4.16.tgz#fad1411024d8670880bdece3970aa72e3572feb8"
-  integrity sha512-7vd3UC6xKp0HLfua5IjZlcXvGAGy7cBAXTg2lyQ/8WpNhd6SiZ8Be+xm3FyBSYJx5GKcpRCzBh7RH4/0dnY+uQ==
+  version "10.4.19"
+  resolved "https://registry.yarnpkg.com/autoprefixer/-/autoprefixer-10.4.19.tgz#ad25a856e82ee9d7898c59583c1afeb3fa65f89f"
+  integrity sha512-BaENR2+zBZ8xXhM4pUaKUxlVdxZ0EZhjvbopwnXmxRUfqDmwSpC2lAi/QXvx7NRdPCo1WKEcEF6mV64si1z4Ew==
   dependencies:
-    browserslist "^4.21.10"
-    caniuse-lite "^1.0.30001538"
-    fraction.js "^4.3.6"
+    browserslist "^4.23.0"
+    caniuse-lite "^1.0.30001599"
+    fraction.js "^4.3.7"
     normalize-range "^0.1.2"
     picocolors "^1.0.0"
     postcss-value-parser "^4.2.0"
@@ -8334,16 +8363,6 @@ browserslist@^4.0.0, browserslist@^4.12.0, browserslist@^4.14.5, browserslist@^4
     escalade "^3.1.1"
     node-releases "^1.1.71"
 
-browserslist@^4.21.10, browserslist@^4.21.5:
-  version "4.21.10"
-  resolved "https://registry.yarnpkg.com/browserslist/-/browserslist-4.21.10.tgz#dbbac576628c13d3b2231332cb2ec5a46e015bb0"
-  integrity sha512-bipEBdZfVH5/pwrvqc+Ub0kUPVfGUhlKxbvfD+z1BDnPEO/X98ruXGA1WP5ASpAFKan7Qr6j736IacbZQuAlKQ==
-  dependencies:
-    caniuse-lite "^1.0.30001517"
-    electron-to-chromium "^1.4.477"
-    node-releases "^2.0.13"
-    update-browserslist-db "^1.0.11"
-
 browserslist@^4.21.3:
   version "4.21.5"
   resolved "https://registry.yarnpkg.com/browserslist/-/browserslist-4.21.5.tgz#75c5dae60063ee641f977e00edd3cfb2fb7af6a7"
@@ -8354,6 +8373,16 @@ browserslist@^4.21.3:
     node-releases "^2.0.8"
     update-browserslist-db "^1.0.10"
 
+browserslist@^4.21.5:
+  version "4.21.10"
+  resolved "https://registry.yarnpkg.com/browserslist/-/browserslist-4.21.10.tgz#dbbac576628c13d3b2231332cb2ec5a46e015bb0"
+  integrity sha512-bipEBdZfVH5/pwrvqc+Ub0kUPVfGUhlKxbvfD+z1BDnPEO/X98ruXGA1WP5ASpAFKan7Qr6j736IacbZQuAlKQ==
+  dependencies:
+    caniuse-lite "^1.0.30001517"
+    electron-to-chromium "^1.4.477"
+    node-releases "^2.0.13"
+    update-browserslist-db "^1.0.11"
+
 browserslist@^4.21.9:
   version "4.21.9"
   resolved "https://registry.yarnpkg.com/browserslist/-/browserslist-4.21.9.tgz#e11bdd3c313d7e2a9e87e8b4b0c7872b13897635"
@@ -8364,6 +8393,16 @@ browserslist@^4.21.9:
     node-releases "^2.0.12"
     update-browserslist-db "^1.0.11"
 
+browserslist@^4.23.0:
+  version "4.23.0"
+  resolved "https://registry.yarnpkg.com/browserslist/-/browserslist-4.23.0.tgz#8f3acc2bbe73af7213399430890f86c63a5674ab"
+  integrity sha512-QW8HiM1shhT2GuzkvklfjcKDiWFXHOeFCIA/huJPwHsslwcydgk7X+z2zXpEijP98UCY7HbubZt5J2Zgvf0CaQ==
+  dependencies:
+    caniuse-lite "^1.0.30001587"
+    electron-to-chromium "^1.4.668"
+    node-releases "^2.0.14"
+    update-browserslist-db "^1.0.13"
+
 bser@2.1.1:
   version "2.1.1"
   resolved "https://registry.yarnpkg.com/bser/-/bser-2.1.1.tgz#e6787da20ece9d07998533cfd9de6f5c38f4bc05"
@@ -8582,10 +8621,10 @@ caniuse-api@^3.0.0:
     lodash.memoize "^4.1.2"
     lodash.uniq "^4.5.0"
 
-caniuse-lite@^1.0.0, caniuse-lite@^1.0.30000981, caniuse-lite@^1.0.30001109, caniuse-lite@^1.0.30001214, caniuse-lite@^1.0.30001449, caniuse-lite@^1.0.30001503, caniuse-lite@^1.0.30001517, caniuse-lite@^1.0.30001538:
-  version "1.0.30001616"
-  resolved "https://registry.npmjs.org/caniuse-lite/-/caniuse-lite-1.0.30001616.tgz"
-  integrity sha512-RHVYKov7IcdNjVHJFNY/78RdG4oGVjbayxv8u5IO74Wv7Hlq4PnJE6mo/OjFijjVFNy5ijnCt6H3IIo4t+wfEw==
+caniuse-lite@^1.0.0, caniuse-lite@^1.0.30000981, caniuse-lite@^1.0.30001109, caniuse-lite@^1.0.30001214, caniuse-lite@^1.0.30001449, caniuse-lite@^1.0.30001503, caniuse-lite@^1.0.30001517, caniuse-lite@^1.0.30001587, caniuse-lite@^1.0.30001599:
+  version "1.0.30001624"
+  resolved "https://registry.npmjs.org/caniuse-lite/-/caniuse-lite-1.0.30001624.tgz"
+  integrity sha512-0dWnQG87UevOCPYaOR49CBcLBwoZLpws+k6W37nLjWUhumP1Isusj0p2u+3KhjNloRWK9OKMgjBBzPujQHw4nA==
 
 capture-exit@^2.0.0:
   version "2.0.0"
@@ -8951,9 +8990,9 @@ color-support@^1.1.2:
   integrity sha512-qiBjkpbMLO/HL68y+lh4q0/O1MZFj2RX6X/KmMa3+gJD3z+WwI1ZzDHysvqHGS3mP6mznPckpXmw1nI9cJjyRg==
 
 color2k@^2.0.2:
-  version "2.0.2"
-  resolved "https://registry.yarnpkg.com/color2k/-/color2k-2.0.2.tgz#ac2b4aea11c822a6bcb70c768b5a289f4fffcebb"
-  integrity sha512-kJhwH5nAwb34tmyuqq/lgjEKzlFXn1U99NlnB6Ws4qVaERcRUYeYP1cBw6BJ4vxaWStAUEef4WMr7WjOCnBt8w==
+  version "2.0.3"
+  resolved "https://registry.yarnpkg.com/color2k/-/color2k-2.0.3.tgz#a771244f6b6285541c82aa65ff0a0c624046e533"
+  integrity sha512-zW190nQTIoXcGCaU08DvVNFTmQhUpnJfVuAKfWqUQkflXKpaDdpaYoM0iluLS9lgJNHyBF58KKA2FBEwkD7wog==
 
 color@^3.0.0:
   version "3.1.3"
@@ -9623,11 +9662,16 @@ cssstyle@^2.3.0:
   dependencies:
     cssom "~0.3.6"
 
-csstype@^3.0.2, csstype@^3.1.0:
+csstype@^3.0.2:
   version "3.1.2"
   resolved "https://registry.yarnpkg.com/csstype/-/csstype-3.1.2.tgz#1d4bf9d572f11c14031f0436e1c10bc1f571f50b"
   integrity sha512-I7K1Uu0MBPzaFKg4nI5Q7Vs2t+3gWWW648spaF+Rg7pI9ds18Ugn+lvg4SHczUdKlHI5LWBXyqfS8+DufyBsgQ==
 
+csstype@^3.1.0:
+  version "3.1.3"
+  resolved "https://registry.yarnpkg.com/csstype/-/csstype-3.1.3.tgz#d80ff294d114fb0e6ac500fbf85b60137d7eff81"
+  integrity sha512-M1uQkMl8rQK/szD0LNhtqxIPLpimGm8sOBwU7lLnCpSbTyY3yeU1Vc7l4KT5zT4s/yOxHH5O7tIuuLOCnLADRw==
+
 currently-unhandled@^0.4.1:
   version "0.4.1"
   resolved "https://registry.yarnpkg.com/currently-unhandled/-/currently-unhandled-0.4.1.tgz#988df33feab191ef799a61369dd76c17adf957ea"
@@ -9738,7 +9782,7 @@ dayjs@^1.10.4:
 de-indent@^1.0.2:
   version "1.0.2"
   resolved "https://registry.yarnpkg.com/de-indent/-/de-indent-1.0.2.tgz#b2038e846dc33baa5796128d0804b455b8c1e21d"
-  integrity sha1-sgOOhG3DO6pXlhKNCAS0VbjB4h0=
+  integrity sha512-e/1zu3xH5MQryN2zdVaF0OrdNLUbvWxzMbi+iNA6Bky7l1RoP8a2fIbRocyHclXt/arDrrR6lL3TqFD9pMQTsg==
 
 debug@2.6.9, debug@^2.2.0, debug@^2.3.3, debug@^2.6.9:
   version "2.6.9"
@@ -10285,7 +10329,7 @@ electron-to-chromium@^1.3.719:
   resolved "https://registry.yarnpkg.com/electron-to-chromium/-/electron-to-chromium-1.3.723.tgz#52769a75635342a4db29af5f1e40bd3dad02c877"
   integrity sha512-L+WXyXI7c7+G1V8ANzRsPI5giiimLAUDC6Zs1ojHHPhYXb3k/iTABFmWjivEtsWrRQymjnO66/rO2ZTABGdmWg==
 
-electron-to-chromium@^1.4.284, electron-to-chromium@^1.4.477:
+electron-to-chromium@^1.4.284:
   version "1.4.526"
   resolved "https://registry.yarnpkg.com/electron-to-chromium/-/electron-to-chromium-1.4.526.tgz#1bcda5f2b8238e497c20fcdb41af5da907a770e2"
   integrity sha512-tjjTMjmZAx1g6COrintLTa2/jcafYKxKoiEkdQOrVdbLaHh2wCt2nsAF8ZHweezkrP+dl/VG9T5nabcYoo0U5Q==
@@ -10295,6 +10339,11 @@ electron-to-chromium@^1.4.431:
   resolved "https://registry.yarnpkg.com/electron-to-chromium/-/electron-to-chromium-1.4.440.tgz#d3b1eeb36b717eb479a240c0406ac1fa67901762"
   integrity sha512-r6dCgNpRhPwiWlxbHzZQ/d9swfPaEJGi8ekqRBwQYaR3WmA5VkqQfBWSDDjuJU1ntO+W9tHx8OHV/96Q8e0dVw==
 
+electron-to-chromium@^1.4.477, electron-to-chromium@^1.4.668:
+  version "1.4.783"
+  resolved "https://registry.yarnpkg.com/electron-to-chromium/-/electron-to-chromium-1.4.783.tgz#933887165b8b6025a81663d2d97cf4b85cde27b2"
+  integrity sha512-bT0jEz/Xz1fahQpbZ1D7LgmPYZ3iHVY39NcWWro1+hA2IvjiPeaXtfSqrQ+nXjApMvQRE2ASt1itSLRrebHMRQ==
+
 elliptic@^6.5.3, elliptic@^6.5.4:
   version "6.5.4"
   resolved "https://registry.yarnpkg.com/elliptic/-/elliptic-6.5.4.tgz#da37cebd31e79a1367e941b592ed1fbebd58abbb"
@@ -10590,10 +10639,10 @@ es6-shim@^0.35.5:
   resolved "https://registry.yarnpkg.com/es6-shim/-/es6-shim-0.35.8.tgz#89216f6fbf8bacba3f897c8c0e814d2a41c05fb7"
   integrity sha512-Twf7I2v4/1tLoIXMT8HlqaBSS5H2wQTs2wx3MNYCI8K1R1/clXyCazrcVCPm/FuO9cyV8+leEaZOWD5C253NDg==
 
-escalade@^3.1.1:
-  version "3.1.1"
-  resolved "https://registry.yarnpkg.com/escalade/-/escalade-3.1.1.tgz#d8cfdc7000965c5a0174b4a82eaa5c0552742e40"
-  integrity sha512-k0er2gUkLf8O0zKJiAhmkTnJlTvINGv7ygDNPbeIsX/TJjGJZHuh9B2UxbsaEkmlEo9MfhrSzmhIlhRlI2GXnw==
+escalade@^3.1.1, escalade@^3.1.2:
+  version "3.1.2"
+  resolved "https://registry.yarnpkg.com/escalade/-/escalade-3.1.2.tgz#54076e9ab29ea5bf3d8f1ed62acffbb88272df27"
+  integrity sha512-ErCHMCae19vR8vQGe50xIsVomy19rg6gFu3+r3jkEO46suLMWBksvVyoGgQV+jOfl84ZSOSlmv6Gxa89PmTGmA==
 
 escape-html@~1.0.3:
   version "1.0.3"
@@ -11515,10 +11564,10 @@ forwarded@0.2.0:
   resolved "https://registry.yarnpkg.com/forwarded/-/forwarded-0.2.0.tgz#2269936428aad4c15c7ebe9779a84bf0b2a81811"
   integrity sha512-buRG0fpBtRHSTCOASe6hD258tEubFoRLb4ZNA6NxMVHNw2gOcwHo9wyablzMzOA5z9xA9L1KNjk/Nt6MT9aYow==
 
-fraction.js@^4.3.6:
-  version "4.3.6"
-  resolved "https://registry.yarnpkg.com/fraction.js/-/fraction.js-4.3.6.tgz#e9e3acec6c9a28cf7bc36cbe35eea4ceb2c5c92d"
-  integrity sha512-n2aZ9tNfYDwaHhvFTkhFErqOMIb8uyzSQ+vGJBjZyanAKZVbGUQ1sngfk9FdkBw7G26O7AgNjLcecLffD1c7eg==
+fraction.js@^4.3.7:
+  version "4.3.7"
+  resolved "https://registry.yarnpkg.com/fraction.js/-/fraction.js-4.3.7.tgz#06ca0085157e42fda7f9e726e79fefc4068840f7"
+  integrity sha512-ZsDfxO51wGAXREY55a7la9LScWpwv9RxIrYABrlvOFBlH/ShPnrtsXeuUIfXKKOVicNxQ+o8JTbJvjS4M89yew==
 
 fragment-cache@^0.2.1:
   version "0.2.1"
@@ -14929,6 +14978,11 @@ mississippi@^3.0.0:
     stream-each "^1.1.0"
     through2 "^2.0.0"
 
+mitt@^3.0.1:
+  version "3.0.1"
+  resolved "https://registry.yarnpkg.com/mitt/-/mitt-3.0.1.tgz#ea36cf0cc30403601ae074c8f77b7092cdab36d1"
+  integrity sha512-vKivATfr97l2/QBCYAkXYDbrIWPM2IIKEl7YPhjCvKlG3kE2gm+uBo6nEXK3M5/Ffh/FLpKExzOQ3JJoJGFKBw==
+
 mixin-deep@^1.2.0:
   version "1.3.2"
   resolved "https://registry.yarnpkg.com/mixin-deep/-/mixin-deep-1.3.2.tgz#1120b43dc359a785dce65b55b82e257ccf479566"
@@ -15031,11 +15085,16 @@ nan@^2.12.1:
   resolved "https://registry.yarnpkg.com/nan/-/nan-2.14.2.tgz#f5376400695168f4cc694ac9393d0c9585eeea19"
   integrity sha512-M2ufzIiINKCuDfBSAUr1vWQ+vuVcA9kqx8JJUsbQi6yf1uGRyb7HfpdfUr5qLXf3B/t8dPvcjhKMmlfnP47EzQ==
 
-nanoid@^3.3.1, nanoid@^3.3.6:
+nanoid@^3.3.1:
   version "3.3.6"
   resolved "https://registry.yarnpkg.com/nanoid/-/nanoid-3.3.6.tgz#443380c856d6e9f9824267d960b4236ad583ea4c"
   integrity sha512-BGcqMMJuToF7i1rt+2PWSNVnWIkGCU78jBG3RxO/bZlnZPK2Cmi2QaffxGO/2RvWi9sL+FAiRiXMgsyxQ1DIDA==
 
+nanoid@^3.3.6, nanoid@^3.3.7:
+  version "3.3.7"
+  resolved "https://registry.yarnpkg.com/nanoid/-/nanoid-3.3.7.tgz#d0c301a691bc8d54efa0a2226ccf3fe2fd656bd8"
+  integrity sha512-eSRppjcPIatRIMC1U6UngP8XFcz8MQWGQdt1MTBQ7NaAmvXDfvNxbvWV3x2y6CdEUciCSsDHDQZbhYaB8QEo2g==
+
 nanomatch@^1.2.9:
   version "1.2.13"
   resolved "https://registry.yarnpkg.com/nanomatch/-/nanomatch-1.2.13.tgz#b87a8aa4fc0de8fe6be88895b38983ff265bd119"
@@ -15170,7 +15229,12 @@ node-releases@^2.0.12:
   resolved "https://registry.yarnpkg.com/node-releases/-/node-releases-2.0.12.tgz#35627cc224a23bfb06fb3380f2b3afaaa7eb1039"
   integrity sha512-QzsYKWhXTWx8h1kIvqfnC++o0pEmpRQA/aenALsL2F4pqNVr7YzcdMlDij5WBnwftRbJCNJL/O7zdKaxKPHqgQ==
 
-node-releases@^2.0.13, node-releases@^2.0.8:
+node-releases@^2.0.13, node-releases@^2.0.14:
+  version "2.0.14"
+  resolved "https://registry.yarnpkg.com/node-releases/-/node-releases-2.0.14.tgz#2ffb053bceb8b2be8495ece1ab6ce600c4461b0b"
+  integrity sha512-y10wOWt8yZpqXmOgRo77WaHEmhYQYGNA6y421PKsKYWEK8aW+cqAphborZDhqfyKrbZEN92CN1X2KbafY2s7Yw==
+
+node-releases@^2.0.8:
   version "2.0.13"
   resolved "https://registry.yarnpkg.com/node-releases/-/node-releases-2.0.13.tgz#d5ed1627c23e3461e819b02e57b75e4899b1c81d"
   integrity sha512-uYr7J37ae/ORWdZeQ1xxMJe3NtdmqMC/JZK+geofDrkLUApKRHPd18/TxtBOJ4A0/+uUIliorNrfYV6s1b02eQ==
@@ -15899,10 +15963,10 @@ picocolors@^0.2.1:
   resolved "https://registry.yarnpkg.com/picocolors/-/picocolors-0.2.1.tgz#570670f793646851d1ba135996962abad587859f"
   integrity sha512-cMlDqaLEqfSaW8Z7N5Jw+lyIW869EzT73/F5lhtY9cLGoVxSXznfgfXMO0Z5K0o0Q2TkTXq+0KFsdnSe3jDViA==
 
-picocolors@^1.0.0:
-  version "1.0.0"
-  resolved "https://registry.yarnpkg.com/picocolors/-/picocolors-1.0.0.tgz#cb5bdc74ff3f51892236eaf79d68bc44564ab81c"
-  integrity sha512-1fygroTLlHu66zi26VoTDv8yRgm0Fccecssto+MhsZ0D/DGW2sm8E8AjW7NU5VVTRt5GxbeZ5qBuJr+HyLYkjQ==
+picocolors@^1.0.0, picocolors@^1.0.1:
+  version "1.0.1"
+  resolved "https://registry.yarnpkg.com/picocolors/-/picocolors-1.0.1.tgz#a8ad579b571952f0e5d25892de5445bcfe25aaa1"
+  integrity sha512-anP1Z8qwhkbmu7MFP5iTt+wQKXgwzf7zTyGlcdzabySa9vd0Xt392U0rVmz9poOaBj0uHJKyyo9/upk0HrEQew==
 
 picomatch@^2.0.4, picomatch@^2.2.1, picomatch@^2.2.3, picomatch@^2.3.0, picomatch@^2.3.1:
   version "2.3.1"
@@ -16964,7 +17028,7 @@ postcss@^7.0.0, postcss@^7.0.1, postcss@^7.0.14, postcss@^7.0.17, postcss@^7.0.2
     picocolors "^0.2.1"
     source-map "^0.6.1"
 
-postcss@^8.1.10, postcss@^8.4.14, postcss@^8.4.23, postcss@^8.4.31:
+postcss@^8.1.10, postcss@^8.4.23:
   version "8.4.31"
   resolved "https://registry.yarnpkg.com/postcss/-/postcss-8.4.31.tgz#92b451050a9f914da6755af352bdc0192508656d"
   integrity sha512-PS08Iboia9mts/2ygV3eLpY5ghnUcfLV/EXTOW1E2qYxJKGGBUtNjN76FYHnMs36RmARn41bC0AZmn+rR0OVpQ==
@@ -16973,6 +17037,15 @@ postcss@^8.1.10, postcss@^8.4.14, postcss@^8.4.23, postcss@^8.4.31:
     picocolors "^1.0.0"
     source-map-js "^1.0.2"
 
+postcss@^8.4.14, postcss@^8.4.31:
+  version "8.4.38"
+  resolved "https://registry.yarnpkg.com/postcss/-/postcss-8.4.38.tgz#b387d533baf2054288e337066d81c6bee9db9e0e"
+  integrity sha512-Wglpdk03BSfXkHoQa3b/oulrotAkwrlLDRSOb9D0bN86FdRyE9lppSp33aHNPgBa0JKCoB+drFLZkQoRRYae5A==
+  dependencies:
+    nanoid "^3.3.7"
+    picocolors "^1.0.0"
+    source-map-js "^1.2.0"
+
 prelude-ls@^1.2.1:
   version "1.2.1"
   resolved "https://registry.yarnpkg.com/prelude-ls/-/prelude-ls-1.2.1.tgz#debc6489d7a6e6b0e7611888cec880337d316396"
@@ -17000,6 +17073,11 @@ prettier@^1.18.2:
   resolved "https://registry.yarnpkg.com/prettier/-/prettier-1.19.1.tgz#f7d7f5ff8a9cd872a7be4ca142095956a60797cb"
   integrity sha512-s7PoyDv/II1ObgQunCbB9PdLmUcBZcnWOcxDh7O0N/UwDEsHyqkW+Qh28jW+mVuCdx7gLB0BotYI1Y6uI9iyew==
 
+"prettier@^1.18.2 || ^2.0.0":
+  version "2.8.8"
+  resolved "https://registry.yarnpkg.com/prettier/-/prettier-2.8.8.tgz#e8c5d7e98a4305ffe3de2e1fc4aca1a71c28b1da"
+  integrity sha512-tdN8qQGvNjw4CHbY+XXk0JgCXn9QiF21a55rBe5LJAU+kDyC4WQn4+awm2Xfk2lQMk5fKup9XgzTZtGkjBdP9Q==
+
 prettier@^3.0.3:
   version "3.0.3"
   resolved "https://registry.yarnpkg.com/prettier/-/prettier-3.0.3.tgz#432a51f7ba422d1469096c0fdc28e235db8f9643"
@@ -17361,17 +17439,17 @@ pug-attrs@^3.0.0:
     js-stringify "^1.0.2"
     pug-runtime "^3.0.0"
 
-pug-code-gen@^3.0.2:
-  version "3.0.2"
-  resolved "https://registry.yarnpkg.com/pug-code-gen/-/pug-code-gen-3.0.2.tgz#ad190f4943133bf186b60b80de483100e132e2ce"
-  integrity sha512-nJMhW16MbiGRiyR4miDTQMRWDgKplnHyeLvioEJYbk1RsPI3FuA3saEP8uwnTb2nTJEKBU90NFVWJBk4OU5qyg==
+pug-code-gen@^3.0.3:
+  version "3.0.3"
+  resolved "https://registry.yarnpkg.com/pug-code-gen/-/pug-code-gen-3.0.3.tgz#58133178cb423fe1716aece1c1da392a75251520"
+  integrity sha512-cYQg0JW0w32Ux+XTeZnBEeuWrAY7/HNE6TWnhiHGnnRYlCgyAUPoyh9KzCMa9WhcJlJ1AtQqpEYHc+vbCzA+Aw==
   dependencies:
     constantinople "^4.0.1"
     doctypes "^1.1.0"
     js-stringify "^1.0.2"
     pug-attrs "^3.0.0"
-    pug-error "^2.0.0"
-    pug-runtime "^3.0.0"
+    pug-error "^2.1.0"
+    pug-runtime "^3.0.1"
     void-elements "^3.1.0"
     with "^7.0.0"
 
@@ -17380,6 +17458,11 @@ pug-error@^2.0.0:
   resolved "https://registry.yarnpkg.com/pug-error/-/pug-error-2.0.0.tgz#5c62173cb09c34de2a2ce04f17b8adfec74d8ca5"
   integrity sha512-sjiUsi9M4RAGHktC1drQfCr5C5eriu24Lfbt4s+7SykztEOwVZtbFk1RRq0tzLxcMxMYTBR+zMQaG07J/btayQ==
 
+pug-error@^2.1.0:
+  version "2.1.0"
+  resolved "https://registry.yarnpkg.com/pug-error/-/pug-error-2.1.0.tgz#17ea37b587b6443d4b8f148374ec27b54b406e55"
+  integrity sha512-lv7sU9e5Jk8IeUheHata6/UThZ7RK2jnaaNztxfPYUY+VxZyk/ePVaNZ/vwmH8WqGvDz3LrNYt/+gA55NDg6Pg==
+
 pug-filters@^4.0.0:
   version "4.0.0"
   resolved "https://registry.yarnpkg.com/pug-filters/-/pug-filters-4.0.0.tgz#d3e49af5ba8472e9b7a66d980e707ce9d2cc9b5e"
@@ -17442,11 +17525,11 @@ pug-walk@^2.0.0:
   integrity sha512-yYELe9Q5q9IQhuvqsZNwA5hfPkMJ8u92bQLIMcsMxf/VADjNtEYptU+inlufAFYcWdHlwNfZOEnOOQrZrcyJCQ==
 
 pug@^3.0.2:
-  version "3.0.2"
-  resolved "https://registry.yarnpkg.com/pug/-/pug-3.0.2.tgz#f35c7107343454e43bc27ae0ff76c731b78ea535"
-  integrity sha512-bp0I/hiK1D1vChHh6EfDxtndHji55XP/ZJKwsRqrz6lRia6ZC2OZbdAymlxdVFwd1L70ebrVJw4/eZ79skrIaw==
+  version "3.0.3"
+  resolved "https://registry.yarnpkg.com/pug/-/pug-3.0.3.tgz#e18324a314cd022883b1e0372b8af3a1a99f7597"
+  integrity sha512-uBi6kmc9f3SZ3PXxqcHiUZLmIXgfgWooKWXcwSGwQd2Zi5Rb0bT14+8CJjJgI8AB+nndLaNgHGrcc6bPIB665g==
   dependencies:
-    pug-code-gen "^3.0.2"
+    pug-code-gen "^3.0.3"
     pug-filters "^4.0.0"
     pug-lexer "^5.0.1"
     pug-linker "^4.0.0"
@@ -18800,11 +18883,16 @@ source-list-map@^2.0.0:
   resolved "https://registry.yarnpkg.com/source-list-map/-/source-list-map-2.0.1.tgz#3993bd873bfc48479cca9ea3a547835c7c154b34"
   integrity sha512-qnQ7gVMxGNxsiL4lEuJwe/To8UnK7fAnmbGEEH8RpLouuKbeEm0lhbQVFIrNSuB+G7tVrAlVsZgETT5nljf+Iw==
 
-"source-map-js@>=0.6.2 <2.0.0", source-map-js@^1.0.1, source-map-js@^1.0.2:
+"source-map-js@>=0.6.2 <2.0.0", source-map-js@^1.0.1:
   version "1.0.2"
   resolved "https://registry.yarnpkg.com/source-map-js/-/source-map-js-1.0.2.tgz#adbc361d9c62df380125e7f161f71c826f1e490c"
   integrity sha512-R0XvVJ9WusLiqTCEiGCmICCMplcCkIwwR11mOSD9CR5u+IXYdiseeEuXCVAjS54zqwkLcPNnmU4OeJ6tUrWhDw==
 
+source-map-js@^1.0.2, source-map-js@^1.2.0:
+  version "1.2.0"
+  resolved "https://registry.yarnpkg.com/source-map-js/-/source-map-js-1.2.0.tgz#16b809c162517b5b8c3e7dcd315a2a5c2612b2af"
+  integrity sha512-itJW8lvSA0TXEphiRoawsCksnlf8SyvmFzIhltqAHluXd88pkCd+cXJVHTDwdCr0IzwptSm035IHQktUu1QUMg==
+
 source-map-resolve@^0.5.0:
   version "0.5.3"
   resolved "https://registry.yarnpkg.com/source-map-resolve/-/source-map-resolve-0.5.3.tgz#190866bece7553e1f8f267a2ee82c606b5509a1a"
@@ -20230,13 +20318,13 @@ update-browserslist-db@^1.0.10:
     escalade "^3.1.1"
     picocolors "^1.0.0"
 
-update-browserslist-db@^1.0.11:
-  version "1.0.11"
-  resolved "https://registry.yarnpkg.com/update-browserslist-db/-/update-browserslist-db-1.0.11.tgz#9a2a641ad2907ae7b3616506f4b977851db5b940"
-  integrity sha512-dCwEFf0/oT85M1fHBg4F0jtLwJrutGoHSQXCh7u4o2t1drG+c0a9Flnqww6XUKSfQMPpJBRjU8d4RXB09qtvaA==
+update-browserslist-db@^1.0.11, update-browserslist-db@^1.0.13:
+  version "1.0.16"
+  resolved "https://registry.yarnpkg.com/update-browserslist-db/-/update-browserslist-db-1.0.16.tgz#f6d489ed90fb2f07d67784eb3f53d7891f736356"
+  integrity sha512-KVbTxlBYlckhF5wgfyZXTWnMn7MMZjMu9XG8bPlliUOP9ThaF4QnhP8qrjrH7DRzHfSk0oQv1wToW+iA5GajEQ==
   dependencies:
-    escalade "^3.1.1"
-    picocolors "^1.0.0"
+    escalade "^3.1.2"
+    picocolors "^1.0.1"
 
 uri-js@^4.2.2:
   version "4.4.1"
@@ -20536,6 +20624,11 @@ vue-color@2.8.1:
     material-colors "^1.0.0"
     tinycolor2 "^1.1.2"
 
+vue-demi@>=0.14.7:
+  version "0.14.8"
+  resolved "https://registry.yarnpkg.com/vue-demi/-/vue-demi-0.14.8.tgz#00335e9317b45e4a68d3528aaf58e0cec3d5640a"
+  integrity sha512-Uuqnk9YE9SsWeReYqK2alDI5YzciATE0r2SkA6iMAtuXvNTMNACJLJEXNXaEy94ECuBe4Sk6RzRU80kjdbIo1Q==
+
 vue-demi@^0.13.11:
   version "0.13.11"
   resolved "https://registry.yarnpkg.com/vue-demi/-/vue-demi-0.13.11.tgz#7d90369bdae8974d87b1973564ad390182410d99"
@@ -20632,9 +20725,9 @@ vue-loader@^15.10.0:
     vue-style-loader "^4.1.0"
 
 vue-multiselect@~2.1.6:
-  version "2.1.7"
-  resolved "https://registry.yarnpkg.com/vue-multiselect/-/vue-multiselect-2.1.7.tgz#f27afe3d46482b94810382af7a4826219255c47d"
-  integrity sha512-KIegcN+Ntwg3cbkY/jhw2s/+XJUM0Lpi/LcKFYCS8PrZHcWBl2iKCVze7ZCnRj3w8H7/lUJ9v7rj9KQiNxApBw==
+  version "2.1.9"
+  resolved "https://registry.yarnpkg.com/vue-multiselect/-/vue-multiselect-2.1.9.tgz#803628d5ff6c5925320930c965bdaae8934b92b1"
+  integrity sha512-nGEppmzhQQT2iDz4cl+ZCX3BpeNhygK50zWFTIRS+r7K7i61uWXJWSioMuf+V/161EPQjexI8NaEBdUlF3dp+g==
 
 vue-resize@^1.0.1:
   version "1.0.1"
@@ -20665,9 +20758,9 @@ vue-template-compiler@^2.6.11:
     he "^1.1.0"
 
 vue-template-compiler@^2.7.0:
-  version "2.7.14"
-  resolved "https://registry.yarnpkg.com/vue-template-compiler/-/vue-template-compiler-2.7.14.tgz#4545b7dfb88090744c1577ae5ac3f964e61634b1"
-  integrity sha512-zyA5Y3ArvVG0NacJDkkzJuPQDF8RFeRlzV2vLeSnhSpieO6LK2OVbdLPi5MPPs09Ii+gMO8nY4S3iKQxBxDmWQ==
+  version "2.7.16"
+  resolved "https://registry.yarnpkg.com/vue-template-compiler/-/vue-template-compiler-2.7.16.tgz#c81b2d47753264c77ac03b9966a46637482bb03b"
+  integrity sha512-AYbUWAJHLGGQM7+cNTELw+KsOG9nl2CnSv467WobS5Cv9uk3wFcnr1Etsz2sEIHEZvw1U+o9mRlEO6QbZvUPGQ==
   dependencies:
     de-indent "^1.0.2"
     he "^1.2.0"
@@ -20700,11 +20793,11 @@ vue@^2.6.12:
   integrity sha512-uhmLFETqPPNyuLLbsKz6ioJ4q7AZHzD8ZVFNATNyICSZouqP2Sz0rotWQC8UNBF6VGSCs5abnKJoStA6JbCbfg==
 
 vue@^2.7.0:
-  version "2.7.14"
-  resolved "https://registry.yarnpkg.com/vue/-/vue-2.7.14.tgz#3743dcd248fd3a34d421ae456b864a0246bafb17"
-  integrity sha512-b2qkFyOM0kwqWFuQmgd4o+uHGU7T+2z3T+WQp8UBjADfEv2n4FEMffzBmCKNP0IGzOEEfYjvtcC62xaSKeQDrQ==
+  version "2.7.16"
+  resolved "https://registry.yarnpkg.com/vue/-/vue-2.7.16.tgz#98c60de9def99c0e3da8dae59b304ead43b967c9"
+  integrity sha512-4gCtFXaAA3zYZdTp5s4Hl2sozuySsgz4jy1EnpBHNfpMa9dK1ZCG7viqBPCwXtmgc8nHqUsAu3G4gtmXkkY3Sw==
   dependencies:
-    "@vue/compiler-sfc" "2.7.14"
+    "@vue/compiler-sfc" "2.7.16"
     csstype "^3.1.0"
 
 vuedraggable@^2.24.3:
@@ -21222,21 +21315,16 @@ write-file-atomic@^4.0.2:
     signal-exit "^3.0.7"
 
 ws@^6.2.1:
-  version "6.2.2"
-  resolved "https://registry.yarnpkg.com/ws/-/ws-6.2.2.tgz#dd5cdbd57a9979916097652d78f1cc5faea0c32e"
-  integrity sha512-zmhltoSR8u1cnDsD43TX59mzoMZsLKqUweyYBAIvTngR3shc0W6aOZylZmq/7hqyVxPdi+5Ud2QInblgyE72fw==
+  version "6.2.3"
+  resolved "https://registry.yarnpkg.com/ws/-/ws-6.2.3.tgz#ccc96e4add5fd6fedbc491903075c85c5a11d9ee"
+  integrity sha512-jmTjYU0j60B+vHey6TfR3Z7RD61z/hmxBS3VMSGIrroOWXQEneK1zNuotOUrGyBHQj0yrpsLHPWtigEFd13ndA==
   dependencies:
     async-limiter "~1.0.0"
 
-ws@^8.11.0:
-  version "8.14.2"
-  resolved "https://registry.yarnpkg.com/ws/-/ws-8.14.2.tgz#6c249a806eb2db7a20d26d51e7709eab7b2e6c7f"
-  integrity sha512-wEBG1ftX4jcglPxgFCMJmZ2PLtSbJ2Peg6TmpJFTbe9GZYOQCDPdMYu/Tm0/bGZkw8paZnJY45J4K2PZrLYq8g==
-
-ws@^8.2.3:
-  version "8.13.0"
-  resolved "https://registry.yarnpkg.com/ws/-/ws-8.13.0.tgz#9a9fb92f93cf41512a0735c8f4dd09b8a1211cd0"
-  integrity sha512-x9vcZYTrFPC7aSIbj7sRCYo7L/Xb8Iy+pW0ng0wt2vCJv7M9HOMy0UoN3rr+IFC7hb7vXoqS+P9ktyLLLhO+LA==
+ws@^8.11.0, ws@^8.2.3:
+  version "8.17.1"
+  resolved "https://registry.yarnpkg.com/ws/-/ws-8.17.1.tgz#9293da530bb548febc95371d90f9c878727d919b"
+  integrity sha512-6XQFvXTkbfUOZOKKILFG1PDK2NDQs4azKQl26T0YS5CxqWLgXajbPZ+h4gZekJyRqFU8pvnbAbbs/3TgRPy+GQ==
 
 x-default-browser@^0.4.0:
   version "0.4.0"