diff --git a/app/services/whatsapp/providers/whatsapp_cloud_service.rb b/app/services/whatsapp/providers/whatsapp_cloud_service.rb
index 69631c468..373e47b3c 100644
--- a/app/services/whatsapp/providers/whatsapp_cloud_service.rb
+++ b/app/services/whatsapp/providers/whatsapp_cloud_service.rb
@@ -40,7 +40,11 @@ class Whatsapp::Providers::WhatsappCloudService < Whatsapp::Providers::BaseServi
 
   def fetch_whatsapp_templates(url)
     response = HTTParty.get(url)
-    return [] unless response.success?
+    unless response.success?
+      Rails.logger.warn "[WHATSAPP] Template sync failed for account #{whatsapp_channel.account_id} " \
+                        "inbox #{whatsapp_channel.inbox&.id}: #{response.code} #{error_message(response)}"
+      return []
+    end
 
     next_url = next_url(response)
 
@@ -155,7 +159,7 @@ class Whatsapp::Providers::WhatsappCloudService < Whatsapp::Providers::BaseServi
 
   def error_message(response)
     # https://developers.facebook.com/docs/whatsapp/cloud-api/support/error-codes/#sample-response
-    response.parsed_response&.dig('error', 'message')
+    response.parsed_response.dig('error', 'message') if response.parsed_response.is_a?(Hash)
   end
 
   def voice_message?(type, attachment)