diff --git a/VERSION_CW b/VERSION_CW
index 53cf85e17..813b83b65 100644
--- a/VERSION_CW
+++ b/VERSION_CW
@@ -1 +1 @@
-4.12.1
+4.13.0
diff --git a/app/javascript/dashboard/components-next/Contacts/ContactsListLayout.vue b/app/javascript/dashboard/components-next/Contacts/ContactsListLayout.vue
index b38f44018..7f7b8392d 100644
--- a/app/javascript/dashboard/components-next/Contacts/ContactsListLayout.vue
+++ b/app/javascript/dashboard/components-next/Contacts/ContactsListLayout.vue
@@ -103,6 +103,7 @@ const showPagination = computed(() => {
           <ContactsActiveFiltersPreview
             v-if="showActiveFiltersPreview"
             :active-segment="activeSegment"
+            class="mb-1"
             @clear-filters="emit('clearFilters')"
             @open-filter="openFilter"
           />
diff --git a/app/javascript/dashboard/components-next/Conversation/SidepanelSwitch.vue b/app/javascript/dashboard/components-next/Conversation/SidepanelSwitch.vue
index 5e96df3c6..779165caa 100644
--- a/app/javascript/dashboard/components-next/Conversation/SidepanelSwitch.vue
+++ b/app/javascript/dashboard/components-next/Conversation/SidepanelSwitch.vue
@@ -57,7 +57,7 @@ useKeyboardEvents(keyboardEvents);
 
 <template>
   <ButtonGroup
-    class="flex flex-col justify-center items-center absolute top-36 xl:top-24 ltr:right-2 rtl:left-2 bg-n-solid-2/90 backdrop-blur-lg border border-n-weak/50 rounded-full gap-1.5 p-1.5 shadow-sm transition-shadow duration-200 hover:shadow"
+    class="flex flex-col justify-center items-center absolute top-36 xl:top-24 ltr:right-2 rtl:left-2 bg-n-solid-2/90 backdrop-blur-lg border border-n-weak/50 rounded-full gap-1.5 p-1.5 shadow-sm transition-shadow duration-200 hover:shadow !z-20"
   >
     <Button
       v-tooltip.top="$t('CONVERSATION.SIDEBAR.CONTACT')"
diff --git a/app/javascript/dashboard/components-next/HelpCenter/Pages/ArticleEditorPage/ArticleEditor.vue b/app/javascript/dashboard/components-next/HelpCenter/Pages/ArticleEditorPage/ArticleEditor.vue
index bdc6a56cb..22cb1441a 100644
--- a/app/javascript/dashboard/components-next/HelpCenter/Pages/ArticleEditorPage/ArticleEditor.vue
+++ b/app/javascript/dashboard/components-next/HelpCenter/Pages/ArticleEditorPage/ArticleEditor.vue
@@ -1,5 +1,5 @@
 <script setup>
-import { computed, ref } from 'vue';
+import { ref, computed, watch } from 'vue';
 import { debounce } from '@chatwoot/utils';
 import { useI18n } from 'vue-i18n';
 import { ARTICLE_EDITOR_MENU_OPTIONS } from 'dashboard/constants/editor';
@@ -27,7 +27,6 @@ const props = defineProps({
 
 const emit = defineEmits([
   'saveArticle',
-  'saveArticleAsync',
   'goBack',
   'setAuthor',
   'setCategory',
@@ -39,42 +38,37 @@ const { t } = useI18n();
 
 const isNewArticle = computed(() => !props.article?.id);
 
-const saveAndSync = value => {
-  emit('saveArticle', value);
-};
+const localTitle = ref(props.article?.title ?? '');
+const localContent = ref(props.article?.content ?? '');
 
-// this will only send the data to the backend
-// but will not update the local state preventing unnecessary re-renders
-// since the data is already saved and we keep the editor text as the source of truth
-const quickSave = debounce(
-  value => emit('saveArticleAsync', value),
-  400,
-  false
+// Sync local state when navigating to a different article or on initial fetch
+watch(
+  () => props.article?.id,
+  newId => {
+    if (newId) {
+      localTitle.value = props.article?.title ?? '';
+      localContent.value = props.article?.content ?? '';
+    }
+  }
 );
 
-// 2.5 seconds is enough to know that the user has stopped typing and is taking a pause
-// so we can save the data to the backend and retrieve the updated data
-// this will update the local state with response data
-// Only use to save for existing articles
-const saveAndSyncDebounced = debounce(saveAndSync, 2500, false);
+const debouncedSave = debounce(value => emit('saveArticle', value), 500, false);
 
 const handleSave = value => {
   if (isNewArticle.value) return;
-  quickSave(value);
-  saveAndSyncDebounced(value);
+  debouncedSave(value);
 };
 
 const articleTitle = computed({
-  get: () => props.article.title,
+  get: () => localTitle.value,
   set: value => {
+    localTitle.value = value;
     handleSave({ title: value });
   },
 });
 
-const localContent = ref(props.article.content || '');
-
 const articleContent = computed({
-  get: () => props.article.content,
+  get: () => localContent.value,
   set: content => {
     localContent.value = content;
     handleSave({ content });
@@ -132,7 +126,7 @@ const handleCreateArticle = event => {
         />
         <ArticleEditorControls
           :article="article"
-          @save-article="saveAndSync"
+          @save-article="values => emit('saveArticle', values)"
           @set-author="setAuthorId"
           @set-category="setCategoryId"
         />
@@ -167,8 +161,12 @@ const handleCreateArticle = event => {
   }
 
   .editor-root .has-selection {
+    .ProseMirror-menubar:not(:has(*)) {
+      display: none !important;
+    }
+
     .ProseMirror-menubar {
-      @apply h-8 rounded-lg !px-2 z-50 bg-n-solid-3 items-center gap-4 ml-0 mb-0 shadow-md outline outline-1 outline-n-weak;
+      @apply rounded-lg !px-3 !py-1.5 z-50 bg-n-background items-center gap-4 ml-0 mb-0 shadow-md outline outline-1 outline-n-weak;
       display: flex;
       top: var(--selection-top, auto) !important;
       left: var(--selection-left, 0) !important;
@@ -176,15 +174,10 @@ const handleCreateArticle = event => {
       position: absolute !important;
 
       .ProseMirror-menuitem {
-        @apply mr-0;
+        @apply ltr:mr-0 rtl:ml-0 size-4 flex items-center;
 
         .ProseMirror-icon {
-          @apply p-0 mt-0 !mr-0;
-
-          svg {
-            width: 20px !important;
-            height: 20px !important;
-          }
+          @apply p-0.5 flex-shrink-0 ltr:mr-2 rtl:ml-2;
         }
       }
 
diff --git a/app/javascript/dashboard/components-next/captain/assistant/BulkSelectBar.vue b/app/javascript/dashboard/components-next/captain/assistant/BulkSelectBar.vue
index 0bf2007ff..1774a47a0 100644
--- a/app/javascript/dashboard/components-next/captain/assistant/BulkSelectBar.vue
+++ b/app/javascript/dashboard/components-next/captain/assistant/BulkSelectBar.vue
@@ -1,5 +1,5 @@
 <script setup>
-import { computed } from 'vue';
+import { computed, useSlots } from 'vue';
 import Checkbox from 'dashboard/components-next/checkbox/Checkbox.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
 
@@ -30,23 +30,40 @@ const modelValue = defineModel({
 });
 
 const selectedCount = computed(() => modelValue.value.size);
-const totalCount = computed(() => props.allItems.length);
-
+const visibleItemIds = computed(() => props.allItems.map(item => item.id));
+const visibleItemCount = computed(() => visibleItemIds.value.length);
+const selectedVisibleCount = computed(
+  () => visibleItemIds.value.filter(id => modelValue.value.has(id)).length
+);
 const hasSelected = computed(() => selectedCount.value > 0);
 const isIndeterminate = computed(
-  () => hasSelected.value && selectedCount.value < totalCount.value
+  () =>
+    selectedVisibleCount.value > 0 &&
+    selectedVisibleCount.value < visibleItemCount.value
 );
 const allSelected = computed(
-  () => totalCount.value > 0 && selectedCount.value === totalCount.value
+  () =>
+    visibleItemCount.value > 0 &&
+    selectedVisibleCount.value === visibleItemCount.value
 );
 
+const slots = useSlots();
+const hasSecondaryActions = computed(() => Boolean(slots['secondary-actions']));
+
 const bulkCheckboxState = computed({
   get: () => allSelected.value,
   set: shouldSelectAll => {
-    const newSelectedIds = shouldSelectAll
-      ? new Set(props.allItems.map(item => item.id))
-      : new Set();
-    modelValue.value = newSelectedIds;
+    if (!visibleItemCount.value) {
+      return;
+    }
+
+    const updatedSelection = new Set(modelValue.value);
+    if (shouldSelectAll) {
+      visibleItemIds.value.forEach(id => updatedSelection.add(id));
+    } else {
+      visibleItemIds.value.forEach(id => updatedSelection.delete(id));
+    }
+    modelValue.value = updatedSelection;
   },
 });
 </script>
@@ -63,7 +80,7 @@ const bulkCheckboxState = computed({
       v-if="hasSelected"
       class="flex items-center gap-3 py-1 ltr:pl-3 rtl:pr-3 ltr:pr-4 rtl:pl-4 rounded-lg bg-n-solid-2 outline outline-1 outline-n-container shadow"
     >
-      <div class="flex items-center gap-3">
+      <div class="flex items-center gap-3 min-w-0">
         <div class="flex items-center gap-1.5 min-w-0">
           <Checkbox
             v-model="bulkCheckboxState"
@@ -78,21 +95,23 @@ const bulkCheckboxState = computed({
         <span class="text-sm text-n-slate-10 truncate tabular-nums">
           {{ selectedCountLabel }}
         </span>
-        <div class="h-4 w-px bg-n-strong" />
-        <slot name="secondary-actions" />
       </div>
       <div class="flex items-center gap-3">
-        <slot name="actions" :selected-count="selectedCount">
-          <Button
-            :label="deleteLabel"
-            sm
-            ruby
-            ghost
-            class="!px-1.5"
-            icon="i-lucide-trash"
-            @click="emit('bulkDelete')"
-          />
-        </slot>
+        <slot v-if="hasSecondaryActions" name="secondary-actions" />
+        <div v-if="hasSecondaryActions" class="h-4 w-px bg-n-strong" />
+        <div class="flex items-center gap-3">
+          <slot name="actions" :selected-count="selectedCount">
+            <Button
+              :label="deleteLabel"
+              sm
+              ruby
+              ghost
+              class="!px-1.5"
+              icon="i-lucide-trash"
+              @click="emit('bulkDelete')"
+            />
+          </slot>
+        </div>
       </div>
     </div>
     <div v-else class="flex items-center gap-3">
diff --git a/app/javascript/dashboard/components-next/inline-input/InlineInput.vue b/app/javascript/dashboard/components-next/inline-input/InlineInput.vue
index 81d7719cf..d65bb4257 100644
--- a/app/javascript/dashboard/components-next/inline-input/InlineInput.vue
+++ b/app/javascript/dashboard/components-next/inline-input/InlineInput.vue
@@ -36,7 +36,13 @@ const props = defineProps({
   },
 });
 
-const emit = defineEmits(['enterPress', 'input', 'blur', 'focus']);
+const emit = defineEmits([
+  'enterPress',
+  'escapePress',
+  'input',
+  'blur',
+  'focus',
+]);
 
 const modelValue = defineModel({
   type: [String, Number],
@@ -49,6 +55,10 @@ const onEnterPress = () => {
   emit('enterPress');
 };
 
+const onEscapePress = () => {
+  emit('escapePress');
+};
+
 const handleInput = event => {
   emit('input', event.target.value);
   modelValue.value = event.target.value;
@@ -102,6 +112,7 @@ defineExpose({
       @focus="handleFocus"
       @blur="handleBlur"
       @keydown.enter.prevent="onEnterPress"
+      @keydown.escape.prevent="onEscapePress"
     />
   </div>
 </template>
diff --git a/app/javascript/dashboard/components-next/sidebar/Sidebar.vue b/app/javascript/dashboard/components-next/sidebar/Sidebar.vue
index d08147739..9fd25c481 100644
--- a/app/javascript/dashboard/components-next/sidebar/Sidebar.vue
+++ b/app/javascript/dashboard/components-next/sidebar/Sidebar.vue
@@ -250,6 +250,12 @@ const menuItems = computed(() => {
           activeOn: ['conversation_through_mentions'],
           to: accountScopedRoute('conversation_mentions'),
         },
+        {
+          name: 'Participating',
+          label: t('SIDEBAR.PARTICIPATING_CONVERSATIONS'),
+          activeOn: ['conversation_through_participating'],
+          to: accountScopedRoute('conversation_participating'),
+        },
         {
           name: 'Unattended',
           activeOn: ['conversation_through_unattended'],
diff --git a/app/javascript/dashboard/components-next/sidebar/SidebarGroup.vue b/app/javascript/dashboard/components-next/sidebar/SidebarGroup.vue
index 812da812a..048a99cf8 100644
--- a/app/javascript/dashboard/components-next/sidebar/SidebarGroup.vue
+++ b/app/javascript/dashboard/components-next/sidebar/SidebarGroup.vue
@@ -158,9 +158,11 @@ const activeChild = computed(() => {
     return rankedPage ?? activeOnPages[0];
   }
 
-  return navigableChildren.value.find(
-    child => child.to && route.path.startsWith(resolvePath(child.to))
-  );
+  return navigableChildren.value.find(child => {
+    if (!child.to) return false;
+    const childPath = resolvePath(child.to);
+    return route.path === childPath || route.path.startsWith(`${childPath}/`);
+  });
 });
 
 const hasActiveChild = computed(() => {
diff --git a/app/javascript/dashboard/components/ChatList.vue b/app/javascript/dashboard/components/ChatList.vue
index eeb2ad6e7..f311de4b2 100644
--- a/app/javascript/dashboard/components/ChatList.vue
+++ b/app/javascript/dashboard/components/ChatList.vue
@@ -56,6 +56,7 @@ import { generateValuesForEditCustomViews } from 'dashboard/helper/customViewsHe
 import { conversationListPageURL } from '../helper/URLHelper';
 import {
   isOnMentionsView,
+  isOnParticipatingView,
   isOnUnattendedView,
 } from '../store/modules/conversations/helpers/actionHelpers';
 import {
@@ -113,6 +114,7 @@ const chatLists = useMapGetter('getFilteredConversations');
 const mineChatsList = useMapGetter('getMineChats');
 const allChatList = useMapGetter('getAllStatusChats');
 const unAssignedChatsList = useMapGetter('getUnAssignedChats');
+const participatingChatsList = useMapGetter('getParticipatingChats');
 const chatListLoading = useMapGetter('getChatListLoadingStatus');
 const activeInbox = useMapGetter('getSelectedInbox');
 const conversationStats = useMapGetter('conversationStats/getStats');
@@ -296,13 +298,15 @@ const pageTitle = computed(() => {
   if (props.label) {
     return `#${props.label}`;
   }
-  if (props.conversationType === 'mention') {
+  if (props.conversationType === wootConstants.CONVERSATION_TYPE.MENTION) {
     return t('CHAT_LIST.MENTION_HEADING');
   }
-  if (props.conversationType === 'participating') {
+  if (
+    props.conversationType === wootConstants.CONVERSATION_TYPE.PARTICIPATING
+  ) {
     return t('CONVERSATION_PARTICIPANTS.SIDEBAR_MENU_TITLE');
   }
-  if (props.conversationType === 'unattended') {
+  if (props.conversationType === wootConstants.CONVERSATION_TYPE.UNATTENDED) {
     return t('CHAT_LIST.UNATTENDED_HEADING');
   }
   if (hasActiveFolders.value) {
@@ -311,12 +315,30 @@ const pageTitle = computed(() => {
   return t('CHAT_LIST.TAB_HEADING');
 });
 
+function filterByAssigneeTab(conversations) {
+  if (activeAssigneeTab.value === wootConstants.ASSIGNEE_TYPE.ME) {
+    return conversations.filter(
+      c => c.meta?.assignee?.id === currentUser.value?.id
+    );
+  }
+  if (activeAssigneeTab.value === wootConstants.ASSIGNEE_TYPE.UNASSIGNED) {
+    return conversations.filter(c => !c.meta?.assignee);
+  }
+  return [...conversations];
+}
+
 const conversationList = computed(() => {
   let localConversationList = [];
 
   if (!hasAppliedFiltersOrActiveFolders.value) {
     const filters = conversationFilters.value;
-    if (activeAssigneeTab.value === 'me') {
+    if (
+      props.conversationType === wootConstants.CONVERSATION_TYPE.PARTICIPATING
+    ) {
+      localConversationList = filterByAssigneeTab(
+        participatingChatsList.value(filters)
+      );
+    } else if (activeAssigneeTab.value === 'me') {
       localConversationList = [...mineChatsList.value(filters)];
     } else if (activeAssigneeTab.value === 'unassigned') {
       localConversationList = [...unAssignedChatsList.value(filters)];
@@ -637,9 +659,11 @@ function redirectToConversationList() {
 
   let conversationType = '';
   if (isOnMentionsView({ route: { name } })) {
-    conversationType = 'mention';
+    conversationType = wootConstants.CONVERSATION_TYPE.MENTION;
+  } else if (isOnParticipatingView({ route: { name } })) {
+    conversationType = wootConstants.CONVERSATION_TYPE.PARTICIPATING;
   } else if (isOnUnattendedView({ route: { name } })) {
-    conversationType = 'unattended';
+    conversationType = wootConstants.CONVERSATION_TYPE.UNATTENDED;
   }
   router.push(
     conversationListPageURL({
diff --git a/app/javascript/dashboard/components/widgets/WootWriter/CopilotEditor.vue b/app/javascript/dashboard/components/widgets/WootWriter/CopilotEditor.vue
index cb4c93932..964645fbb 100644
--- a/app/javascript/dashboard/components/widgets/WootWriter/CopilotEditor.vue
+++ b/app/javascript/dashboard/components/widgets/WootWriter/CopilotEditor.vue
@@ -27,10 +27,6 @@ const props = defineProps({
     type: Boolean,
     default: true,
   },
-  isPopout: {
-    type: Boolean,
-    default: false,
-  },
 });
 
 const emit = defineEmits([
@@ -208,10 +204,7 @@ onMounted(() => {
 
 <template>
   <div class="space-y-2 mb-4">
-    <div
-      class="overflow-y-auto"
-      :class="{ 'max-h-96': isPopout, 'max-h-56': !isPopout }"
-    >
+    <div class="overflow-y-auto max-h-56">
       <p
         v-dompurify-html="formatMessage(generatedContent, false)"
         class="text-n-iris-12 text-sm prose-sm font-normal !mb-4"
diff --git a/app/javascript/dashboard/components/widgets/WootWriter/Editor.vue b/app/javascript/dashboard/components/widgets/WootWriter/Editor.vue
index 1bf08d169..e776ed913 100644
--- a/app/javascript/dashboard/components/widgets/WootWriter/Editor.vue
+++ b/app/javascript/dashboard/components/widgets/WootWriter/Editor.vue
@@ -984,7 +984,32 @@ useEmitter(BUS_EVENTS.INSERT_INTO_RICH_EDITOR, insertContentIntoEditor);
 }
 
 .ProseMirror-woot-style {
-  @apply overflow-auto min-h-[5rem] max-h-[7.5rem];
+  @apply overflow-auto;
+}
+
+.ProseMirror-woot-style:not(
+    :where(.resizable-editor-wrapper .ProseMirror-woot-style)
+  ) {
+  @apply min-h-[5rem] max-h-[7.5rem];
+}
+
+// Resizable editor wrapper styles
+.resizable-editor-wrapper {
+  .ProseMirror-woot-style {
+    min-height: clamp(
+      var(--editor-min-allowed, var(--editor-min-height, 5rem)),
+      var(--editor-height, var(--editor-min-height, 5rem)),
+      var(--editor-max-allowed, var(--editor-max-height, 7.5rem))
+    );
+    max-height: clamp(
+      var(--editor-min-allowed, var(--editor-min-height, 5rem)),
+      var(--editor-height, var(--editor-min-height, 5rem)),
+      var(--editor-max-allowed, var(--editor-max-height, 7.5rem))
+    );
+    transition:
+      min-height var(--editor-height-transition, 180ms ease),
+      max-height var(--editor-height-transition, 180ms ease);
+  }
 }
 
 .ProseMirror-prompt-backdrop::backdrop {
diff --git a/app/javascript/dashboard/components/widgets/WootWriter/FullEditor.vue b/app/javascript/dashboard/components/widgets/WootWriter/FullEditor.vue
index 976ed3270..72104ff06 100644
--- a/app/javascript/dashboard/components/widgets/WootWriter/FullEditor.vue
+++ b/app/javascript/dashboard/components/widgets/WootWriter/FullEditor.vue
@@ -8,13 +8,22 @@ import {
   EditorState,
   Selection,
 } from '@chatwoot/prosemirror-schema';
+import {
+  suggestionsPlugin,
+  triggerCharacters,
+} from '@chatwoot/prosemirror-schema/src/mentions/plugin';
 import imagePastePlugin from '@chatwoot/prosemirror-schema/src/plugins/image';
+import { toggleMark } from 'prosemirror-commands';
+import { wrapInList } from 'prosemirror-schema-list';
+import { toggleBlockType } from '@chatwoot/prosemirror-schema/src/menu/common';
 import { checkFileSizeLimit } from 'shared/helpers/FileHelper';
 import { useAlert } from 'dashboard/composables';
 import { useUISettings } from 'dashboard/composables/useUISettings';
 import keyboardEventListenerMixins from 'shared/mixins/keyboardEventListenerMixins';
+import SlashCommandMenu from './SlashCommandMenu.vue';
 
 const MAXIMUM_FILE_UPLOAD_SIZE = 4; // in MB
+const SLASH_MENU_OFFSET = 4;
 const createState = (
   content,
   placeholder,
@@ -40,6 +49,7 @@ let editorView = null;
 let state;
 
 export default {
+  components: { SlashCommandMenu },
   mixins: [keyboardEventListenerMixins],
   props: {
     modelValue: { type: String, default: '' },
@@ -62,8 +72,15 @@ export default {
   },
   data() {
     return {
-      plugins: [imagePastePlugin(this.handleImageUpload)],
+      plugins: [
+        imagePastePlugin(this.handleImageUpload),
+        this.createSlashPlugin(),
+      ],
       isTextSelected: false, // Tracks text selection and prevents unnecessary re-renders on mouse selection
+      showSlashMenu: false,
+      slashSearchTerm: '',
+      slashRange: null,
+      slashMenuPosition: null,
     };
   },
   watch: {
@@ -95,6 +112,126 @@ export default {
     }
   },
   methods: {
+    createSlashPlugin() {
+      return suggestionsPlugin({
+        matcher: triggerCharacters('/', 0),
+        suggestionClass: '',
+        onEnter: args => {
+          this.showSlashMenu = true;
+          this.slashRange = args.range;
+          this.slashSearchTerm = args.text || '';
+          this.updateSlashMenuPosition(args.range.from);
+          return false;
+        },
+        onChange: args => {
+          this.slashRange = args.range;
+          this.slashSearchTerm = args.text;
+          return false;
+        },
+        onExit: () => {
+          this.slashSearchTerm = '';
+          this.showSlashMenu = false;
+          this.slashMenuPosition = null;
+          return false;
+        },
+        onKeyDown: ({ event }) => {
+          return (
+            event.keyCode === 13 &&
+            this.showSlashMenu &&
+            this.$refs.slashMenu?.hasItems
+          );
+        },
+      });
+    },
+    updateSlashMenuPosition(pos) {
+      if (!editorView) return;
+      const coords = editorView.coordsAtPos(pos);
+      const editorRect = this.$refs.editor.getBoundingClientRect();
+      const isRtl = getComputedStyle(this.$refs.editor).direction === 'rtl';
+      this.slashMenuPosition = {
+        top: coords.bottom - editorRect.top + SLASH_MENU_OFFSET,
+        ...(isRtl
+          ? { right: editorRect.right - coords.right }
+          : { left: coords.left - editorRect.left }),
+      };
+    },
+    removeSlashTriggerText() {
+      if (!editorView || !this.slashRange) return;
+      const { from, to } = this.slashRange;
+      editorView.dispatch(editorView.state.tr.delete(from, to));
+      state = editorView.state;
+    },
+    executeSlashCommand(actionKey) {
+      if (!editorView) return;
+
+      this.removeSlashTriggerText();
+
+      const { schema } = editorView.state;
+      const commandMap = {
+        strong: () =>
+          toggleMark(schema.marks.strong)(
+            editorView.state,
+            editorView.dispatch
+          ),
+        em: () =>
+          toggleMark(schema.marks.em)(editorView.state, editorView.dispatch),
+        strike: () =>
+          toggleMark(schema.marks.strike)(
+            editorView.state,
+            editorView.dispatch
+          ),
+        code: () =>
+          toggleMark(schema.marks.code)(editorView.state, editorView.dispatch),
+        h1: () =>
+          toggleBlockType(schema.nodes.heading, { level: 1 })(
+            editorView.state,
+            editorView.dispatch
+          ),
+        h2: () =>
+          toggleBlockType(schema.nodes.heading, { level: 2 })(
+            editorView.state,
+            editorView.dispatch
+          ),
+        h3: () =>
+          toggleBlockType(schema.nodes.heading, { level: 3 })(
+            editorView.state,
+            editorView.dispatch
+          ),
+        bulletList: () =>
+          wrapInList(schema.nodes.bullet_list)(
+            editorView.state,
+            editorView.dispatch
+          ),
+        orderedList: () =>
+          wrapInList(schema.nodes.ordered_list)(
+            editorView.state,
+            editorView.dispatch
+          ),
+        insertTable: () => {
+          const { table, table_row, table_header, table_cell, paragraph } =
+            schema.nodes;
+          const headerCells = [0, 1, 2].map(() =>
+            table_header.createAndFill(null, paragraph.create())
+          );
+          const dataCells = [0, 1, 2].map(() =>
+            table_cell.createAndFill(null, paragraph.create())
+          );
+          const headerRow = table_row.create(null, headerCells);
+          const dataRow = table_row.create(null, dataCells);
+          const tableNode = table.create(null, [headerRow, dataRow]);
+          const tr = editorView.state.tr.replaceSelectionWith(tableNode);
+          editorView.dispatch(tr.scrollIntoView());
+        },
+      };
+
+      const command = commandMap[actionKey];
+      if (command) {
+        command();
+        state = editorView.state;
+        this.emitOnChange();
+        editorView.focus();
+      }
+    },
     contentFromEditor() {
       if (editorView) {
         return ArticleMarkdownSerializer.serialize(editorView.state.doc);
@@ -262,7 +399,8 @@ export default {
 
       // Get the editor's width
       const editorWidth = editor.offsetWidth;
-      const menubarWidth = 480; // Menubar width (adjust as needed (px))
+      const menubar = editor.querySelector('.ProseMirror-menubar');
+      const menubarWidth = menubar ? menubar.scrollWidth : 480;
 
       // Get the end position of the selection
       const { bottom: endBottom, right: endRight } = editorView.coordsAtPos(to);
@@ -290,7 +428,15 @@ export default {
 
 <template>
   <div>
-    <div class="editor-root editor--article">
+    <div class="editor-root editor--article relative">
+      <SlashCommandMenu
+        v-if="showSlashMenu"
+        ref="slashMenu"
+        :search-key="slashSearchTerm"
+        :enabled-menu-options="enabledMenuOptions"
+        :position="slashMenuPosition"
+        @select-action="executeSlashCommand"
+      />
       <input
         ref="imageUploadInput"
         type="file"
diff --git a/app/javascript/dashboard/components/widgets/WootWriter/ReplyTopPanel.vue b/app/javascript/dashboard/components/widgets/WootWriter/ReplyTopPanel.vue
index 210741481..cdf577c21 100644
--- a/app/javascript/dashboard/components/widgets/WootWriter/ReplyTopPanel.vue
+++ b/app/javascript/dashboard/components/widgets/WootWriter/ReplyTopPanel.vue
@@ -54,7 +54,7 @@ export default {
       default: undefined,
     },
   },
-  emits: ['setReplyMode', 'togglePopout', 'executeCopilotAction'],
+  emits: ['setReplyMode', 'toggleEditorSize', 'executeCopilotAction'],
   setup(props, { emit }) {
     const setReplyMode = mode => {
       emit('setReplyMode', mode);
@@ -189,7 +189,7 @@ export default {
         class="text-n-slate-11"
         sm
         icon="i-lucide-maximize-2"
-        @click="$emit('togglePopout')"
+        @click="$emit('toggleEditorSize')"
       />
     </div>
   </div>
diff --git a/app/javascript/dashboard/components/widgets/WootWriter/SlashCommandMenu.vue b/app/javascript/dashboard/components/widgets/WootWriter/SlashCommandMenu.vue
new file mode 100644
index 000000000..d74d889b2
--- /dev/null
+++ b/app/javascript/dashboard/components/widgets/WootWriter/SlashCommandMenu.vue
@@ -0,0 +1,180 @@
+<script setup>
+import { ref, computed, watch, nextTick } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useKeyboardNavigableList } from 'dashboard/composables/useKeyboardNavigableList';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+
+const props = defineProps({
+  searchKey: {
+    type: String,
+    default: '',
+  },
+  enabledMenuOptions: {
+    type: Array,
+    default: () => [],
+  },
+  position: {
+    type: Object,
+    default: null,
+  },
+});
+
+const emit = defineEmits(['selectAction']);
+
+const { t } = useI18n();
+
+const EDITOR_ACTIONS = [
+  {
+    value: 'h1',
+    labelKey: 'SLASH_COMMANDS.HEADING_1',
+    icon: 'i-lucide-heading-1',
+    menuKey: 'h1',
+  },
+  {
+    value: 'h2',
+    labelKey: 'SLASH_COMMANDS.HEADING_2',
+    icon: 'i-lucide-heading-2',
+    menuKey: 'h2',
+  },
+  {
+    value: 'h3',
+    labelKey: 'SLASH_COMMANDS.HEADING_3',
+    icon: 'i-lucide-heading-3',
+    menuKey: 'h3',
+  },
+  {
+    value: 'strong',
+    labelKey: 'SLASH_COMMANDS.BOLD',
+    icon: 'i-lucide-bold',
+    menuKey: 'strong',
+  },
+  {
+    value: 'em',
+    labelKey: 'SLASH_COMMANDS.ITALIC',
+    icon: 'i-lucide-italic',
+    menuKey: 'em',
+  },
+  {
+    value: 'insertTable',
+    labelKey: 'SLASH_COMMANDS.TABLE',
+    icon: 'i-lucide-table',
+    menuKey: 'insertTable',
+  },
+  {
+    value: 'strike',
+    labelKey: 'SLASH_COMMANDS.STRIKETHROUGH',
+    icon: 'i-lucide-strikethrough',
+    menuKey: 'strike',
+  },
+  {
+    value: 'code',
+    labelKey: 'SLASH_COMMANDS.CODE',
+    icon: 'i-lucide-code',
+    menuKey: 'code',
+  },
+  {
+    value: 'bulletList',
+    labelKey: 'SLASH_COMMANDS.BULLET_LIST',
+    icon: 'i-lucide-list',
+    menuKey: 'bulletList',
+  },
+  {
+    value: 'orderedList',
+    labelKey: 'SLASH_COMMANDS.ORDERED_LIST',
+    icon: 'i-lucide-list-ordered',
+    menuKey: 'orderedList',
+  },
+];
+
+const listContainerRef = ref(null);
+const selectedIndex = ref(0);
+
+const items = computed(() => {
+  const search = props.searchKey.toLowerCase();
+  return EDITOR_ACTIONS.filter(action => {
+    if (!props.enabledMenuOptions.includes(action.menuKey)) return false;
+    if (!search) return true;
+    return t(action.labelKey).toLowerCase().includes(search);
+  });
+});
+
+const hasItems = computed(() => items.value.length > 0);
+
+const menuStyle = computed(() => {
+  if (!props.position) return {};
+  const style = { top: `${props.position.top}px` };
+  if (props.position.right != null) {
+    style.right = `${props.position.right}px`;
+  } else {
+    style.left = `${props.position.left}px`;
+  }
+  return style;
+});
+
+const adjustScroll = () => {
+  nextTick(() => {
+    const container = listContainerRef.value;
+    if (!container) return;
+    const el = container.querySelector(`#slash-item-${selectedIndex.value}`);
+    if (el) {
+      el.scrollIntoView({ block: 'nearest', behavior: 'auto' });
+    }
+  });
+};
+
+const onSelect = () => {
+  const item = items.value[selectedIndex.value];
+  if (item) emit('selectAction', item.value);
+};
+
+useKeyboardNavigableList({
+  items,
+  onSelect,
+  adjustScroll,
+  selectedIndex,
+});
+
+// Reset selection when filtered items change
+watch(items, () => {
+  selectedIndex.value = 0;
+});
+
+const onHover = index => {
+  selectedIndex.value = index;
+};
+
+const onItemClick = index => {
+  selectedIndex.value = index;
+  onSelect();
+};
+
+defineExpose({ hasItems });
+</script>
+
+<!-- eslint-disable-next-line vue/no-root-v-if -->
+<template>
+  <div
+    v-if="hasItems"
+    ref="listContainerRef"
+    class="bg-n-alpha-3 backdrop-blur-[100px] outline outline-1 outline-n-container absolute rounded-xl z-50 flex flex-col min-w-[10rem] shadow-lg p-2 overflow-auto max-h-[15rem]"
+    :style="menuStyle"
+  >
+    <button
+      v-for="(item, index) in items"
+      :id="`slash-item-${index}`"
+      :key="item.value"
+      type="button"
+      class="inline-flex items-center justify-start w-full h-8 min-w-0 gap-2 px-2 py-1.5 border-0 rounded-lg text-n-slate-12 hover:bg-n-alpha-1 dark:hover:bg-n-alpha-2"
+      :class="{
+        'bg-n-alpha-1 dark:bg-n-alpha-2': index === selectedIndex,
+      }"
+      @mouseover="onHover(index)"
+      @click="onItemClick(index)"
+    >
+      <Icon :icon="item.icon" class="flex-shrink-0 size-3.5" />
+      <span class="min-w-0 text-sm truncate">
+        {{ t(item.labelKey) }}
+      </span>
+    </button>
+  </div>
+</template>
diff --git a/app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue b/app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue
index 55252d6da..4edfd643c 100644
--- a/app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue
@@ -45,6 +45,7 @@ const backButtonUrl = computed(() => {
 
   const conversationTypeMap = {
     conversation_through_mentions: 'mention',
+    conversation_through_participating: 'participating',
     conversation_through_unattended: 'unattended',
   };
   return conversationListPageURL({
diff --git a/app/javascript/dashboard/components/widgets/conversation/CopilotEditorSection.vue b/app/javascript/dashboard/components/widgets/conversation/CopilotEditorSection.vue
index bdd537d92..17d6712d4 100644
--- a/app/javascript/dashboard/components/widgets/conversation/CopilotEditorSection.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/CopilotEditorSection.vue
@@ -16,10 +16,6 @@ defineProps({
     type: String,
     default: '',
   },
-  isPopout: {
-    type: Boolean,
-    default: false,
-  },
 });
 
 const emit = defineEmits([
@@ -69,7 +65,6 @@ const onSend = () => {
       :generated-content="generatedContent"
       :min-height="4"
       :enabled-menu-options="[]"
-      :is-popout="isPopout"
       @focus="onFocus"
       @blur="onBlur"
       @clear-selection="clearEditorSelection"
diff --git a/app/javascript/dashboard/components/widgets/conversation/MessagesView.vue b/app/javascript/dashboard/components/widgets/conversation/MessagesView.vue
index bc0b6c946..6b6e3d2b2 100644
--- a/app/javascript/dashboard/components/widgets/conversation/MessagesView.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/MessagesView.vue
@@ -1,7 +1,7 @@
 <script>
-import { ref, provide } from 'vue';
+import { ref, provide, useTemplateRef } from 'vue';
+import { useElementSize } from '@vueuse/core';
 // composable
-import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
 import { useLabelSuggestions } from 'dashboard/composables/useLabelSuggestions';
 import { useSnakeCase } from 'dashboard/composables/useTransformKeys';
 
@@ -11,6 +11,7 @@ import MessageList from 'next/message/MessageList.vue';
 import ConversationLabelSuggestion from './conversation/LabelSuggestion.vue';
 import Banner from 'dashboard/components/ui/Banner.vue';
 import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
+import ResizableEditorWrapper from './ResizableEditorWrapper.vue';
 
 // stores and apis
 import { mapGetters } from 'vuex';
@@ -43,21 +44,16 @@ export default {
     Banner,
     ConversationLabelSuggestion,
     Spinner,
+    ResizableEditorWrapper,
   },
   mixins: [inboxMixin],
   setup() {
-    const isPopOutReplyBox = ref(false);
     const conversationPanelRef = ref(null);
-
-    const keyboardEvents = {
-      Escape: {
-        action: () => {
-          isPopOutReplyBox.value = false;
-        },
-      },
-    };
-
-    useKeyboardEvents(keyboardEvents);
+    const resizableEditorWrapperRef = ref(null);
+    const messagesViewRef = useTemplateRef('messagesViewRef');
+    const topBannerRef = useTemplateRef('topBannerRef');
+    const { height: containerHeight } = useElementSize(messagesViewRef);
+    const { height: topBannerHeight } = useElementSize(topBannerRef);
 
     const {
       captainTasksEnabled,
@@ -68,11 +64,15 @@ export default {
     provide('contextMenuElementTarget', conversationPanelRef);
 
     return {
-      isPopOutReplyBox,
       captainTasksEnabled,
       getLabelSuggestions,
       isLabelSuggestionFeatureEnabled,
       conversationPanelRef,
+      resizableEditorWrapperRef,
+      messagesViewRef,
+      topBannerRef,
+      containerHeight,
+      topBannerHeight,
     };
   },
   data() {
@@ -254,6 +254,7 @@ export default {
       this.fetchAllAttachmentsFromCurrentChat();
       this.fetchSuggestions();
       this.messageSentSinceOpened = false;
+      this.resetReplyEditorHeight();
     },
   },
 
@@ -437,26 +438,37 @@ export default {
       const payload = useSnakeCase(message);
       await this.$store.dispatch('sendMessageWithData', payload);
     },
+    toggleReplyEditorSize() {
+      this.resizableEditorWrapperRef?.toggleEditorExpand?.();
+    },
+    resetReplyEditorHeight() {
+      this.resizableEditorWrapperRef?.resetEditorHeight?.();
+    },
   },
 };
 </script>
 
 <template>
-  <div class="flex flex-col justify-between flex-grow h-full min-w-0 m-0">
-    <Banner
-      v-if="!currentChat.can_reply"
-      color-scheme="alert"
-      class="mx-2 mt-2 overflow-hidden rounded-lg"
-      :banner-message="replyWindowBannerMessage"
-      :href-link="replyWindowLink"
-      :href-link-text="replyWindowLinkText"
-    />
-    <Banner
-      v-else-if="hasDuplicateInstagramInbox"
-      color-scheme="alert"
-      class="mx-2 mt-2 overflow-hidden rounded-lg"
-      :banner-message="$t('CONVERSATION.OLD_INSTAGRAM_INBOX_REPLY_BANNER')"
-    />
+  <div
+    ref="messagesViewRef"
+    class="flex flex-col justify-between flex-grow h-full min-w-0 m-0"
+  >
+    <div ref="topBannerRef">
+      <Banner
+        v-if="!currentChat.can_reply"
+        color-scheme="alert"
+        class="mx-2 mt-2 overflow-hidden rounded-lg"
+        :banner-message="replyWindowBannerMessage"
+        :href-link="replyWindowLink"
+        :href-link-text="replyWindowLinkText"
+      />
+      <Banner
+        v-else-if="hasDuplicateInstagramInbox"
+        color-scheme="alert"
+        class="mx-2 mt-2 overflow-hidden rounded-lg"
+        :banner-message="$t('CONVERSATION.OLD_INSTAGRAM_INBOX_REPLY_BANNER')"
+      />
+    </div>
     <MessageList
       ref="conversationPanelRef"
       class="conversation-panel flex-shrink flex-grow basis-px flex flex-col overflow-y-auto relative h-full m-0 pb-4"
@@ -498,13 +510,7 @@ export default {
         />
       </template>
     </MessageList>
-    <div
-      class="flex relative flex-col"
-      :class="{
-        'modal-mask': isPopOutReplyBox,
-        'bg-n-surface-1': !isPopOutReplyBox,
-      }"
-    >
+    <div class="flex relative flex-col bg-n-surface-1">
       <div
         v-if="isAnyoneTyping"
         class="absolute flex items-center w-full h-0 -top-7"
@@ -520,42 +526,12 @@ export default {
           />
         </div>
       </div>
-      <ReplyBox
-        :pop-out-reply-box="isPopOutReplyBox"
-        @update:pop-out-reply-box="isPopOutReplyBox = $event"
-      />
+      <ResizableEditorWrapper
+        ref="resizableEditorWrapperRef"
+        :container-height="Math.max(0, containerHeight - topBannerHeight)"
+      >
+        <ReplyBox @toggle-editor-size="toggleReplyEditorSize" />
+      </ResizableEditorWrapper>
     </div>
   </div>
 </template>
-
-<style scoped lang="scss">
-.modal-mask {
-  @apply fixed;
-
-  &::v-deep {
-    .ProseMirror-woot-style {
-      @apply max-h-[25rem];
-    }
-
-    .reply-box {
-      @apply border border-n-weak max-w-[75rem] w-[70%];
-
-      &.is-private {
-        @apply dark:border-n-amber-3/30 border-n-amber-12/5;
-      }
-    }
-
-    .reply-box .reply-box__top {
-      @apply relative min-h-[27.5rem];
-    }
-
-    .reply-box__top .input {
-      @apply min-h-[27.5rem];
-    }
-
-    .emoji-dialog {
-      @apply absolute ltr:left-auto rtl:right-auto bottom-1;
-    }
-  }
-}
-</style>
diff --git a/app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue b/app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue
index a5122094e..d18be0caa 100644
--- a/app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue
@@ -81,13 +81,7 @@ export default {
     CopilotReplyBottomPanel,
   },
   mixins: [inboxMixin, fileUploadMixin, keyboardEventListenerMixins],
-  props: {
-    popOutReplyBox: {
-      type: Boolean,
-      default: false,
-    },
-  },
-  emits: ['update:popOutReplyBox'],
+  emits: ['toggleEditorSize'],
   setup() {
     const {
       uiSettings,
@@ -797,7 +791,6 @@ export default {
 
         this.clearMessage();
         this.hideEmojiPicker();
-        this.$emit('update:popOutReplyBox', false);
       }
     },
     sendMessageAsMultipleMessages(message, copilotAcceptedMessage = '') {
@@ -1217,8 +1210,9 @@ export default {
         file => !file?.isRecordedAudio
       );
     },
-    togglePopout() {
-      this.$emit('update:popOutReplyBox', !this.popOutReplyBox);
+    toggleEditorSize() {
+      this.$emit('toggleEditorSize');
+      this.$nextTick(() => this.messageEditor?.focusEditorInputField());
     },
     onSubmitCopilotReply() {
       const acceptedMessage = this.copilot.accept();
@@ -1244,9 +1238,8 @@ export default {
       :is-message-length-reaching-threshold="isMessageLengthReachingThreshold"
       :characters-remaining="charactersRemaining"
       :editor-content="message"
-      :popout-reply-box="popOutReplyBox"
       @set-reply-mode="setReplyMode"
-      @toggle-popout="togglePopout"
+      @toggle-editor-size="toggleEditorSize"
       @toggle-copilot="copilot.toggleEditor"
       @execute-copilot-action="executeCopilotAction"
     />
@@ -1275,7 +1268,7 @@ export default {
           v-if="showEmojiPicker"
           v-on-clickaway="hideEmojiPicker"
           :class="{
-            'emoji-dialog--expanded': isOnExpandedLayout || popOutReplyBox,
+            'emoji-dialog--expanded': isOnExpandedLayout,
           }"
           :on-click="addIntoEditor"
         />
@@ -1299,7 +1292,6 @@ export default {
           :show-copilot-editor="copilot.showEditor.value"
           :is-generating-content="copilot.isGenerating.value"
           :generated-content="copilot.generatedContent.value"
-          :is-popout="popOutReplyBox"
           :placeholder="$t('CONVERSATION.FOOTER.COPILOT_MSG_INPUT')"
           @focus="onFocus"
           @blur="onBlur"
diff --git a/app/javascript/dashboard/components/widgets/conversation/ResizableEditorWrapper.vue b/app/javascript/dashboard/components/widgets/conversation/ResizableEditorWrapper.vue
new file mode 100644
index 000000000..4d5c041ac
--- /dev/null
+++ b/app/javascript/dashboard/components/widgets/conversation/ResizableEditorWrapper.vue
@@ -0,0 +1,154 @@
+<script setup>
+import { ref, computed, onMounted, onBeforeUnmount, useTemplateRef } from 'vue';
+import { useEventListener } from '@vueuse/core';
+import { emitter } from 'shared/helpers/mitt';
+import { BUS_EVENTS } from 'shared/constants/busEvents';
+
+const props = defineProps({
+  containerHeight: { type: Number, default: 0 },
+});
+
+const DEFAULT_HEIGHT = 120;
+const MIN_HEIGHT = 80;
+const MIN_MESSAGES_HEIGHT = 200;
+const EXPAND_RATIO = 0.5;
+const RESET_DELAY_MS = 120;
+
+const wrapperRef = useTemplateRef('wrapperRef');
+const surroundingHeight = ref(0);
+const editorHeight = ref(DEFAULT_HEIGHT);
+const isResizing = ref(false);
+const startY = ref(0);
+const startHeight = ref(0);
+let resetTimeoutId = null;
+
+const clamp = (val, min, max) => Math.min(Math.max(val, min), max);
+
+// Measure height of elements surrounding the editor (top panel, email fields, bottom panel)
+const measureSurroundingHeight = () => {
+  if (wrapperRef.value) {
+    surroundingHeight.value = Math.max(
+      0,
+      wrapperRef.value.offsetHeight - editorHeight.value
+    );
+  }
+};
+
+const isContainerReady = computed(() => props.containerHeight > 0);
+
+const sizeBounds = computed(() => {
+  const h = props.containerHeight;
+  const s = surroundingHeight.value;
+  const max = Math.max(MIN_HEIGHT, h - MIN_MESSAGES_HEIGHT - s);
+  const expanded = clamp(Math.floor(h * EXPAND_RATIO - s / 2), MIN_HEIGHT, max);
+  return {
+    min: MIN_HEIGHT,
+    max: isContainerReady.value ? max : DEFAULT_HEIGHT,
+    expanded,
+    default: clamp(DEFAULT_HEIGHT, MIN_HEIGHT, max),
+  };
+});
+
+const clampToBounds = val =>
+  clamp(val, sizeBounds.value.min, sizeBounds.value.max);
+
+const clearDragStyles = () => {
+  Object.assign(document.body.style, { cursor: '', userSelect: '' });
+};
+
+const getClientY = e => (e.touches ? e.touches[0].clientY : e.clientY);
+
+const onResizeStart = event => {
+  editorHeight.value = clampToBounds(editorHeight.value);
+  measureSurroundingHeight();
+  isResizing.value = true;
+  startY.value = getClientY(event);
+  startHeight.value = clampToBounds(editorHeight.value);
+  editorHeight.value = startHeight.value;
+  Object.assign(document.body.style, {
+    cursor: 'row-resize',
+    userSelect: 'none',
+  });
+};
+
+const onResizeMove = event => {
+  if (!isResizing.value) return;
+  if (event.touches) event.preventDefault();
+  editorHeight.value = clampToBounds(
+    startHeight.value + startY.value - getClientY(event)
+  );
+};
+
+const onResizeEnd = () => {
+  if (!isResizing.value) return;
+  isResizing.value = false;
+  clearDragStyles();
+};
+
+const resetEditorHeight = () => {
+  editorHeight.value = sizeBounds.value.default;
+};
+
+const toggleEditorExpand = () => {
+  editorHeight.value = clampToBounds(editorHeight.value);
+  measureSurroundingHeight();
+  const { expanded, max, default: defaultHeight } = sizeBounds.value;
+  const isExpanded = editorHeight.value > defaultHeight;
+  // If expanded is too close to default, use max so the toggle is always noticeable
+  const target = expanded - defaultHeight < 100 ? max : expanded;
+  editorHeight.value = isExpanded ? defaultHeight : target;
+};
+
+const handleMessageSent = () => {
+  clearTimeout(resetTimeoutId);
+  resetTimeoutId = setTimeout(resetEditorHeight, RESET_DELAY_MS);
+};
+
+onMounted(() => {
+  emitter.on(BUS_EVENTS.MESSAGE_SENT, handleMessageSent);
+});
+
+onBeforeUnmount(() => {
+  emitter.off(BUS_EVENTS.MESSAGE_SENT, handleMessageSent);
+  clearTimeout(resetTimeoutId);
+  if (isResizing.value) {
+    isResizing.value = false;
+    clearDragStyles();
+  }
+});
+
+useEventListener(document, 'mousemove', onResizeMove);
+useEventListener(document, 'mouseup', onResizeEnd);
+useEventListener(document, 'touchmove', onResizeMove, { passive: false });
+useEventListener(document, 'touchend', onResizeEnd);
+useEventListener(document, 'touchcancel', onResizeEnd);
+useEventListener(window, 'blur', onResizeEnd);
+
+defineExpose({ toggleEditorExpand, resetEditorHeight });
+</script>
+
+<template>
+  <div
+    ref="wrapperRef"
+    class="relative resizable-editor-wrapper"
+    :style="{
+      '--editor-height': editorHeight + 'px',
+      '--editor-min-allowed': sizeBounds.min + 'px',
+      '--editor-max-allowed': sizeBounds.max + 'px',
+      '--editor-height-transition': isResizing ? 'none' : '180ms ease',
+    }"
+  >
+    <div
+      class="group absolute inset-x-0 -top-4 z-10 flex h-4 cursor-row-resize select-none items-center justify-center bg-gradient-to-b from-transparent from-10% dark:to-n-surface-1/80 to-n-surface-1/90 backdrop-blur-[0.01875rem]"
+      @mousedown="onResizeStart"
+      @touchstart.prevent="onResizeStart"
+      @dblclick="resetEditorHeight"
+    >
+      <div
+        class="w-8 h-0.5 mt-1 rounded-full bg-n-slate-6 group-hover:bg-n-slate-8 transition-all duration-200 motion-safe:group-hover:animate-bounce"
+        :class="{ 'bg-n-slate-8 animate-bounce': isResizing }"
+      />
+    </div>
+    <slot />
+  </div>
+</template>
diff --git a/app/javascript/dashboard/composables/spec/useAutomation.spec.js b/app/javascript/dashboard/composables/spec/useAutomation.spec.js
index 2e07f1671..e90d9ef53 100644
--- a/app/javascript/dashboard/composables/spec/useAutomation.spec.js
+++ b/app/javascript/dashboard/composables/spec/useAutomation.spec.js
@@ -92,7 +92,9 @@ describe('useAutomation', () => {
         case 'assign_team':
           return teams;
         case 'assign_agent':
-          return agents;
+          return options.addNoneToListFn
+            ? options.addNoneToListFn(options.agents)
+            : options.agents;
         case 'send_email_to_team':
           return teams;
         case 'send_message':
@@ -240,7 +242,11 @@ describe('useAutomation', () => {
 
     expect(getActionDropdownValues('add_label')).toEqual(labels);
     expect(getActionDropdownValues('assign_team')).toEqual(teams);
-    expect(getActionDropdownValues('assign_agent')).toEqual(agents);
+    expect(getActionDropdownValues('assign_agent')).toEqual([
+      { id: 'nil', name: 'AUTOMATION.NONE_OPTION' },
+      { id: 'last_responding_agent', name: 'AUTOMATION.LAST_RESPONDING_AGENT' },
+      ...agents,
+    ]);
     expect(getActionDropdownValues('send_email_to_team')).toEqual(teams);
     expect(getActionDropdownValues('send_message')).toEqual([]);
     expect(getActionDropdownValues('add_sla')).toEqual(slaPolicies);
diff --git a/app/javascript/dashboard/composables/spec/useEditableAutomation.spec.js b/app/javascript/dashboard/composables/spec/useEditableAutomation.spec.js
index c6177e9a2..42ba92bee 100644
--- a/app/javascript/dashboard/composables/spec/useEditableAutomation.spec.js
+++ b/app/javascript/dashboard/composables/spec/useEditableAutomation.spec.js
@@ -16,7 +16,20 @@ describe('useEditableAutomation', () => {
 
         return [];
       }),
-      getActionDropdownValues: vi.fn(),
+      getActionDropdownValues: vi.fn(actionName => {
+        if (actionName === 'assign_agent') {
+          return [
+            { id: 'nil', name: 'None' },
+            {
+              id: 'last_responding_agent',
+              name: 'Last Responding Agent',
+            },
+            { id: 1, name: 'Agent 1' },
+          ];
+        }
+
+        return [];
+      }),
     });
   });
 
@@ -51,4 +64,35 @@ describe('useEditableAutomation', () => {
       },
     ]);
   });
+
+  it('rehydrates last responding agent as a selected action option', () => {
+    const automation = {
+      event_name: 'conversation_created',
+      conditions: [],
+      actions: [
+        {
+          action_name: 'assign_agent',
+          action_params: ['last_responding_agent'],
+        },
+      ],
+    };
+    const automationActionTypes = [
+      { key: 'assign_agent', inputType: 'search_select' },
+    ];
+
+    const { formatAutomation } = useEditableAutomation();
+    const result = formatAutomation(automation, [], {}, automationActionTypes);
+
+    expect(result.actions).toEqual([
+      {
+        action_name: 'assign_agent',
+        action_params: [
+          {
+            id: 'last_responding_agent',
+            name: 'Last Responding Agent',
+          },
+        ],
+      },
+    ]);
+  });
 });
diff --git a/app/javascript/dashboard/composables/spec/useMacros.spec.js b/app/javascript/dashboard/composables/spec/useMacros.spec.js
index e7f6aa495..58ea78c15 100644
--- a/app/javascript/dashboard/composables/spec/useMacros.spec.js
+++ b/app/javascript/dashboard/composables/spec/useMacros.spec.js
@@ -119,24 +119,30 @@ describe('useMacros', () => {
     const { getMacroDropdownValues } = useMacros();
     expect(getMacroDropdownValues('add_label')).toHaveLength(mockLabels.length);
     expect(getMacroDropdownValues('assign_team')).toHaveLength(
-      mockTeams.length
-    );
+      mockTeams.length + 1
+    ); // +1 for "None"
     expect(getMacroDropdownValues('assign_agent')).toHaveLength(
-      mockAgents.length + 1
-    ); // +1 for "Self"
+      mockAgents.length + 2
+    ); // +2 for "None" and "Self"
   });
 
-  it('returns teams for assign_team and send_email_to_team types', () => {
+  it('returns teams with "None" option for assign_team and teams only for send_email_to_team', () => {
     const { getMacroDropdownValues } = useMacros();
-    expect(getMacroDropdownValues('assign_team')).toEqual(mockTeams);
+    const assignTeamResult = getMacroDropdownValues('assign_team');
+    expect(assignTeamResult[0]).toEqual({
+      id: 'nil',
+      name: 'AUTOMATION.NONE_OPTION',
+    });
+    expect(assignTeamResult.slice(1)).toEqual(mockTeams);
     expect(getMacroDropdownValues('send_email_to_team')).toEqual(mockTeams);
   });
 
-  it('returns agents with "Self" option for assign_agent type', () => {
+  it('returns agents with "None" and "Self" options for assign_agent type', () => {
     const { getMacroDropdownValues } = useMacros();
     const result = getMacroDropdownValues('assign_agent');
-    expect(result[0]).toEqual({ id: 'self', name: 'Self' });
-    expect(result.slice(1)).toEqual(mockAgents);
+    expect(result[0]).toEqual({ id: 'nil', name: 'AUTOMATION.NONE_OPTION' });
+    expect(result[1]).toEqual({ id: 'self', name: 'Self' });
+    expect(result.slice(2)).toEqual(mockAgents);
   });
 
   it('returns formatted labels for add_label and remove_label types', () => {
@@ -172,8 +178,11 @@ describe('useMacros', () => {
 
     const { getMacroDropdownValues } = useMacros();
     expect(getMacroDropdownValues('add_label')).toEqual([]);
-    expect(getMacroDropdownValues('assign_team')).toEqual([]);
+    expect(getMacroDropdownValues('assign_team')).toEqual([
+      { id: 'nil', name: 'AUTOMATION.NONE_OPTION' },
+    ]);
     expect(getMacroDropdownValues('assign_agent')).toEqual([
+      { id: 'nil', name: 'AUTOMATION.NONE_OPTION' },
       { id: 'self', name: 'Self' },
     ]);
   });
diff --git a/app/javascript/dashboard/composables/useAutomationValues.js b/app/javascript/dashboard/composables/useAutomationValues.js
index 709aba20b..69f87d427 100644
--- a/app/javascript/dashboard/composables/useAutomationValues.js
+++ b/app/javascript/dashboard/composables/useAutomationValues.js
@@ -121,8 +121,19 @@ export default function useAutomationValues() {
    * @returns {Array} An array of action dropdown values.
    */
   const getActionDropdownValues = type => {
+    let agentsList = agents.value;
+    if (type === 'assign_agent') {
+      agentsList = [
+        {
+          id: 'last_responding_agent',
+          name: t('AUTOMATION.LAST_RESPONDING_AGENT'),
+        },
+        ...agentsList,
+      ];
+    }
+
     return getActionOptions({
-      agents: agents.value,
+      agents: agentsList,
       labels: labels.value,
       teams: teams.value,
       slaPolicies: slaPolicies.value,
diff --git a/app/javascript/dashboard/composables/useKeyboardNavigableList.js b/app/javascript/dashboard/composables/useKeyboardNavigableList.js
index 9bf3eb8ff..aa9fb9e1d 100644
--- a/app/javascript/dashboard/composables/useKeyboardNavigableList.js
+++ b/app/javascript/dashboard/composables/useKeyboardNavigableList.js
@@ -12,11 +12,14 @@ import { useKeyboardEvents } from './useKeyboardEvents';
 
 /**
  * Wrap the action in a function that calls the action and prevents the default event behavior.
+ * Only prevents default when items are available to navigate.
  * @param {Function} action - The action to be called.
+ * @param {import('vue').Ref<Array>} items - A ref to the array of selectable items.
  * @returns {{action: Function, allowOnFocusedInput: boolean}} An object containing the action and a flag to allow the event on focused input.
  */
-const createAction = action => ({
+const createAction = (action, items) => ({
   action: e => {
+    if (!items.value?.length) return;
     action();
     e.preventDefault();
   },
@@ -38,15 +41,14 @@ const createKeyboardEvents = (
   items
 ) => {
   const events = {
-    ArrowUp: createAction(moveSelectionUp),
-    'Control+KeyP': createAction(moveSelectionUp),
-    ArrowDown: createAction(moveSelectionDown),
-    'Control+KeyN': createAction(moveSelectionDown),
+    ArrowUp: createAction(moveSelectionUp, items),
+    'Control+KeyP': createAction(moveSelectionUp, items),
+    ArrowDown: createAction(moveSelectionDown, items),
+    'Control+KeyN': createAction(moveSelectionDown, items),
   };
 
-  // Adds an event handler for the Enter key if the onSelect function is provided.
   if (typeof onSelect === 'function') {
-    events.Enter = createAction(() => items.value?.length > 0 && onSelect());
+    events.Enter = createAction(onSelect, items);
   }
 
   return events;
diff --git a/app/javascript/dashboard/composables/useMacros.js b/app/javascript/dashboard/composables/useMacros.js
index 437690eff..52aacd73f 100644
--- a/app/javascript/dashboard/composables/useMacros.js
+++ b/app/javascript/dashboard/composables/useMacros.js
@@ -15,6 +15,11 @@ export const useMacros = () => {
   const teams = computed(() => getters['teams/getTeams'].value);
   const agents = computed(() => getters['agents/getVerifiedAgents'].value);
 
+  const withNoneOption = options => [
+    { id: 'nil', name: t('AUTOMATION.NONE_OPTION') },
+    ...(options || []),
+  ];
+
   /**
    * Get dropdown values based on the specified type
    * @param {string} type - The type of dropdown values to retrieve
@@ -23,10 +28,15 @@ export const useMacros = () => {
   const getMacroDropdownValues = type => {
     switch (type) {
       case 'assign_team':
+        return withNoneOption(teams.value);
       case 'send_email_to_team':
         return teams.value;
       case 'assign_agent':
-        return [{ id: 'self', name: 'Self' }, ...agents.value];
+        return [
+          ...withNoneOption(),
+          { id: 'self', name: 'Self' },
+          ...agents.value,
+        ];
       case 'add_label':
       case 'remove_label':
         return labels.value.map(i => ({
diff --git a/app/javascript/dashboard/constants/editor.js b/app/javascript/dashboard/constants/editor.js
index 08fcc45d9..378d303b4 100644
--- a/app/javascript/dashboard/constants/editor.js
+++ b/app/javascript/dashboard/constants/editor.js
@@ -167,6 +167,7 @@ export const FORMATTING = {
 export const ARTICLE_EDITOR_MENU_OPTIONS = [
   'strong',
   'em',
+  'strike',
   'link',
   'undo',
   'redo',
@@ -177,6 +178,7 @@ export const ARTICLE_EDITOR_MENU_OPTIONS = [
   'h3',
   'imageUpload',
   'code',
+  'insertTable',
 ];
 
 /**
diff --git a/app/javascript/dashboard/constants/globals.js b/app/javascript/dashboard/constants/globals.js
index 21303efcb..4fbc8174b 100644
--- a/app/javascript/dashboard/constants/globals.js
+++ b/app/javascript/dashboard/constants/globals.js
@@ -12,6 +12,11 @@ export default {
     SNOOZED: 'snoozed',
     ALL: 'all',
   },
+  CONVERSATION_TYPE: {
+    MENTION: 'mention',
+    PARTICIPATING: 'participating',
+    UNATTENDED: 'unattended',
+  },
   SORT_BY_TYPE: {
     LAST_ACTIVITY_AT_ASC: 'last_activity_at_asc',
     LAST_ACTIVITY_AT_DESC: 'last_activity_at_desc',
diff --git a/app/javascript/dashboard/helper/URLHelper.js b/app/javascript/dashboard/helper/URLHelper.js
index a4b3f32b4..76a5d8bd4 100644
--- a/app/javascript/dashboard/helper/URLHelper.js
+++ b/app/javascript/dashboard/helper/URLHelper.js
@@ -51,6 +51,7 @@ export const conversationListPageURL = ({
   } else if (conversationType) {
     const urlMap = {
       mention: 'mentions/conversations',
+      participating: 'participating/conversations',
       unattended: 'unattended/conversations',
     };
     url = `accounts/${accountId}/${urlMap[conversationType]}`;
diff --git a/app/javascript/dashboard/helper/specs/URLHelper.spec.js b/app/javascript/dashboard/helper/specs/URLHelper.spec.js
index 224a1df8b..cd7479509 100644
--- a/app/javascript/dashboard/helper/specs/URLHelper.spec.js
+++ b/app/javascript/dashboard/helper/specs/URLHelper.spec.js
@@ -40,6 +40,15 @@ describe('#URL Helpers', () => {
         '/app/accounts/1/custom_view/1'
       );
     });
+
+    it('should return url to participating conversations', () => {
+      expect(
+        conversationListPageURL({
+          accountId: 1,
+          conversationType: 'participating',
+        })
+      ).toBe('/app/accounts/1/participating/conversations');
+    });
   });
   describe('conversationUrl', () => {
     it('should return direct conversation URL if activeInbox is nil', () => {
diff --git a/app/javascript/dashboard/helper/specs/macrosHelper.spec.js b/app/javascript/dashboard/helper/specs/macrosHelper.spec.js
index d4c8dc5fb..fb5b62b38 100644
--- a/app/javascript/dashboard/helper/specs/macrosHelper.spec.js
+++ b/app/javascript/dashboard/helper/specs/macrosHelper.spec.js
@@ -45,6 +45,10 @@ describe('#resolveTeamIds', () => {
     const resolvedTeams = '⚙️ sales team, 🤷‍♂️ fayaz';
     expect(resolveTeamIds(teams, [1, 2])).toEqual(resolvedTeams);
   });
+
+  it('resolves nil as None', () => {
+    expect(resolveTeamIds(teams, ['nil'])).toEqual('None');
+  });
 });
 
 describe('#resolveLabels', () => {
@@ -59,6 +63,10 @@ describe('#resolveAgents', () => {
     const resolvedAgents = 'John Doe';
     expect(resolveAgents(agents, [1])).toEqual(resolvedAgents);
   });
+
+  it('resolves nil and self values', () => {
+    expect(resolveAgents(agents, ['nil', 'self'])).toEqual('None, Self');
+  });
 });
 
 describe('#getFileName', () => {
diff --git a/app/javascript/dashboard/helper/validations.js b/app/javascript/dashboard/helper/validations.js
index e425047a2..eaea81eb7 100644
--- a/app/javascript/dashboard/helper/validations.js
+++ b/app/javascript/dashboard/helper/validations.js
@@ -125,6 +125,7 @@ const validateSingleAction = action => {
     'mute_conversation',
     'snooze_conversation',
     'resolve_conversation',
+    'remove_assigned_agent',
     'remove_assigned_team',
     'open_conversation',
     'pending_conversation',
diff --git a/app/javascript/dashboard/i18n/locale/am/agentBots.json b/app/javascript/dashboard/i18n/locale/am/agentBots.json
index dc92016ab..87c9ff2b3 100644
--- a/app/javascript/dashboard/i18n/locale/am/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/am/agentBots.json
@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "ምስጢሩን ወደ ክሊፕቦርድ ቅዳ",
+      "COPY_SUCCESS": "ምስጢሩ ወደ ክሊፕቦርድ ተቀድሷል",
+      "TOGGLE": "የምስጢሩን ማየት አሳይ/ደብቅ",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "ተጠናቀቀ",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "Access Token",
       "DESCRIPTION": "Copy the access token and save it securely",
diff --git a/app/javascript/dashboard/i18n/locale/am/automation.json b/app/javascript/dashboard/i18n/locale/am/automation.json
index 22a9735f4..a9d62b236 100644
--- a/app/javascript/dashboard/i18n/locale/am/automation.json
+++ b/app/javascript/dashboard/i18n/locale/am/automation.json
@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Assign to Agent",
       "ASSIGN_TEAM": "Assign a Team",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
       "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
+      "PRIVATE_NOTE": "የግል ማስታወሻ",
       "MESSAGE_CONTAINS": "Message Contains",
       "EMAIL": "Email",
       "INBOX": "Inbox",
diff --git a/app/javascript/dashboard/i18n/locale/am/components.json b/app/javascript/dashboard/i18n/locale/am/components.json
index 0a2542a84..a75d35b08 100644
--- a/app/javascript/dashboard/i18n/locale/am/components.json
+++ b/app/javascript/dashboard/i18n/locale/am/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Coming Soon!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/am/contact.json b/app/javascript/dashboard/i18n/locale/am/contact.json
index fd87f279f..1cfdaf020 100644
--- a/app/javascript/dashboard/i18n/locale/am/contact.json
+++ b/app/javascript/dashboard/i18n/locale/am/contact.json
@@ -20,6 +20,7 @@
     "CALL": "ደውል",
     "CALL_INITIATED": "ለእውነተኛው እውቀት መደወል እየተከናወነ ነው…",
     "CALL_FAILED": "ጥሪውን መጀመር አልቻልንም። እባክዎ ደግመው ይሞክሩ።.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "የድምፅ ኢንቦክስ ይምረጡ"
     },
diff --git a/app/javascript/dashboard/i18n/locale/am/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/am/inboxMgmt.json
index aea8e4578..f8fa3e8d6 100644
--- a/app/javascript/dashboard/i18n/locale/am/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/am/inboxMgmt.json
@@ -86,6 +86,14 @@
           "PLACEHOLDER": "እባክዎ የWebhook URLዎን ያስገቡ",
           "ERROR": "እባክዎ ትክክለኛ አድራሻ ያስገቡ"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "ምስጢሩን ወደ ክሊፕቦርድ ቅዳ",
+          "COPY_SUCCESS": "ምስጢሩ ወደ ክሊፕቦርድ ተቀድሷል",
+          "TOGGLE": "የምስጢሩን ማየት አሳይ/ደብቅ",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "የድር ጣቢያ ዶሜን",
           "PLACEHOLDER": "የድር ጣቢያዎን ዶሜን ያስገቡ (ለምሳሌ፡ acme.com)"
diff --git a/app/javascript/dashboard/i18n/locale/am/integrations.json b/app/javascript/dashboard/i18n/locale/am/integrations.json
index 978721642..22ee57eff 100644
--- a/app/javascript/dashboard/i18n/locale/am/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/am/integrations.json
@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "ብልጽግና ተጠቃሚ መሣሪያ ተሰርዟል",
         "ERROR_MESSAGE": "ብልጽግና መሣሪያውን ማስወገድ አልተሳካም"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "Open billing",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",
diff --git a/app/javascript/dashboard/i18n/locale/am/macros.json b/app/javascript/dashboard/i18n/locale/am/macros.json
index e12f0ca73..67a5c5003 100644
--- a/app/javascript/dashboard/i18n/locale/am/macros.json
+++ b/app/javascript/dashboard/i18n/locale/am/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Assign an Agent",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
       "MUTE_CONVERSATION": "Mute Conversation",
diff --git a/app/javascript/dashboard/i18n/locale/am/settings.json b/app/javascript/dashboard/i18n/locale/am/settings.json
index 166af46fd..6264307a8 100644
--- a/app/javascript/dashboard/i18n/locale/am/settings.json
+++ b/app/javascript/dashboard/i18n/locale/am/settings.json
@@ -68,7 +68,8 @@
         "API_SUCCESS": "ፊርማው በተሳካ ሁኔታ ተቀምጧል",
         "IMAGE_UPLOAD_ERROR": "ምስሉን ማስገባት አልተቻለም! እባክዎ እንደገና ይሞክሩ",
         "IMAGE_UPLOAD_SUCCESS": "ምስሉ በተሳካ ሁኔታ ታክሏል። እባክዎ ማስቀመጫ ለማስቀመጥ ላይ ይጫኑ",
-        "IMAGE_UPLOAD_SIZE_ERROR": "የምስል መጠን ከ{size}MB በታች መሆን አለበት"
+        "IMAGE_UPLOAD_SIZE_ERROR": "የምስል መጠን ከ{size}MB በታች መሆን አለበት",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "የመልእክት ፊርማ",
diff --git a/app/javascript/dashboard/i18n/locale/am/signup.json b/app/javascript/dashboard/i18n/locale/am/signup.json
index 4a90fd322..4cca4136d 100644
--- a/app/javascript/dashboard/i18n/locale/am/signup.json
+++ b/app/javascript/dashboard/i18n/locale/am/signup.json
@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "Could not connect to Woot server. Please try again."
     },
     "SUBMIT": "Create account",
-    "HAVE_AN_ACCOUNT": "Already have an account?"
+    "HAVE_AN_ACCOUNT": "Already have an account?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "የማረጋገጫ ኢሜል እንደገና ላክ",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ar/agentBots.json b/app/javascript/dashboard/i18n/locale/ar/agentBots.json
index 97fd7d87e..92fa1351d 100644
--- a/app/javascript/dashboard/i18n/locale/ar/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/ar/agentBots.json
@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "تعذر تحديث الروبوت. يرجى المحاولة مرة أخرى."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "Copy secret to clipboard",
+      "COPY_SUCCESS": "Secret copied to clipboard",
+      "TOGGLE": "Toggle secret visibility",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "Done",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "رمز المصادقة",
       "DESCRIPTION": "Copy the access token and save it securely",
diff --git a/app/javascript/dashboard/i18n/locale/ar/automation.json b/app/javascript/dashboard/i18n/locale/ar/automation.json
index 509cd7313..878cb5d75 100644
--- a/app/javascript/dashboard/i18n/locale/ar/automation.json
+++ b/app/javascript/dashboard/i18n/locale/ar/automation.json
@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Assign to Agent",
       "ASSIGN_TEAM": "Assign a Team",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
       "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
+      "PRIVATE_NOTE": "إضافة ملاحظة خاصة",
       "MESSAGE_CONTAINS": "Message Contains",
       "EMAIL": "البريد الإلكتروني",
       "INBOX": "صندوق الوارد",
diff --git a/app/javascript/dashboard/i18n/locale/ar/components.json b/app/javascript/dashboard/i18n/locale/ar/components.json
index f79ac8b5e..9944f9f47 100644
--- a/app/javascript/dashboard/i18n/locale/ar/components.json
+++ b/app/javascript/dashboard/i18n/locale/ar/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Coming Soon!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ar/contact.json b/app/javascript/dashboard/i18n/locale/ar/contact.json
index 23e370fe1..8dc0cebdc 100644
--- a/app/javascript/dashboard/i18n/locale/ar/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ar/contact.json
@@ -20,6 +20,7 @@
     "CALL": "Call",
     "CALL_INITIATED": "جار الاتصال بجهة الاتصال…",
     "CALL_FAILED": "تعذر بدء المكالمة. الرجاء المحاولة مرة أخرى.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Choose a voice inbox"
     },
diff --git a/app/javascript/dashboard/i18n/locale/ar/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ar/inboxMgmt.json
index f0f5f3383..457bbf20d 100644
--- a/app/javascript/dashboard/i18n/locale/ar/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ar/inboxMgmt.json
@@ -86,6 +86,14 @@
           "PLACEHOLDER": "Please enter your Webhook URL",
           "ERROR": "الرجاء إدخال عنوان URL صالح"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "Copy secret to clipboard",
+          "COPY_SUCCESS": "Secret copied to clipboard",
+          "TOGGLE": "Toggle secret visibility",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "نطاق الموقع",
           "PLACEHOLDER": "أدخل نطاق موقعك الإلكتروني (مثال: acme.com)"
diff --git a/app/javascript/dashboard/i18n/locale/ar/integrations.json b/app/javascript/dashboard/i18n/locale/ar/integrations.json
index 31d17d0d4..1f3c59a0a 100644
--- a/app/javascript/dashboard/i18n/locale/ar/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ar/integrations.json
@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "Custom tool deleted successfully",
         "ERROR_MESSAGE": "Failed to delete custom tool"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "فتح الفواتير",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",
diff --git a/app/javascript/dashboard/i18n/locale/ar/macros.json b/app/javascript/dashboard/i18n/locale/ar/macros.json
index 496a9eea3..261fad1c0 100644
--- a/app/javascript/dashboard/i18n/locale/ar/macros.json
+++ b/app/javascript/dashboard/i18n/locale/ar/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Assign an Agent",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
       "MUTE_CONVERSATION": "كتم المحادثة",
diff --git a/app/javascript/dashboard/i18n/locale/ar/settings.json b/app/javascript/dashboard/i18n/locale/ar/settings.json
index 20b2a7faa..6bc1d348d 100644
--- a/app/javascript/dashboard/i18n/locale/ar/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ar/settings.json
@@ -68,7 +68,8 @@
         "API_SUCCESS": "تم حفظ التوقيع بنجاح",
         "IMAGE_UPLOAD_ERROR": "تعذر رفع الصورة! حاول مرة أخرى",
         "IMAGE_UPLOAD_SUCCESS": "تم إضافة الصورة بنجاح. الرجاء النقر على الحفظ لحفظ التوقيع",
-        "IMAGE_UPLOAD_SIZE_ERROR": "حجم الصورة يجب أن يكون أقل من {size}MB"
+        "IMAGE_UPLOAD_SIZE_ERROR": "حجم الصورة يجب أن يكون أقل من {size}MB",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "توقيع الرسالة",
diff --git a/app/javascript/dashboard/i18n/locale/ar/signup.json b/app/javascript/dashboard/i18n/locale/ar/signup.json
index 89ff33ca5..7acb1ccf7 100644
--- a/app/javascript/dashboard/i18n/locale/ar/signup.json
+++ b/app/javascript/dashboard/i18n/locale/ar/signup.json
@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "تعذر الاتصال بالخادم، الرجاء المحاولة مرة أخرى لاحقاً"
     },
     "SUBMIT": "إرسال",
-    "HAVE_AN_ACCOUNT": "هل لديك حساب مسبق؟"
+    "HAVE_AN_ACCOUNT": "هل لديك حساب مسبق؟",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "إعادة إرسال رسالة التحقق",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/az/agentBots.json b/app/javascript/dashboard/i18n/locale/az/agentBots.json
index dc92016ab..fd731d9ff 100644
--- a/app/javascript/dashboard/i18n/locale/az/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/az/agentBots.json
@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "Copy secret to clipboard",
+      "COPY_SUCCESS": "Secret copied to clipboard",
+      "TOGGLE": "Toggle secret visibility",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "Hazır",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "Access Token",
       "DESCRIPTION": "Copy the access token and save it securely",
diff --git a/app/javascript/dashboard/i18n/locale/az/automation.json b/app/javascript/dashboard/i18n/locale/az/automation.json
index 22a9735f4..c654508ef 100644
--- a/app/javascript/dashboard/i18n/locale/az/automation.json
+++ b/app/javascript/dashboard/i18n/locale/az/automation.json
@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Assign to Agent",
       "ASSIGN_TEAM": "Assign a Team",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
       "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
+      "PRIVATE_NOTE": "Şəxsi Qeyd",
       "MESSAGE_CONTAINS": "Message Contains",
       "EMAIL": "Email",
       "INBOX": "Inbox",
diff --git a/app/javascript/dashboard/i18n/locale/az/components.json b/app/javascript/dashboard/i18n/locale/az/components.json
index 0a2542a84..a75d35b08 100644
--- a/app/javascript/dashboard/i18n/locale/az/components.json
+++ b/app/javascript/dashboard/i18n/locale/az/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Coming Soon!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/az/contact.json b/app/javascript/dashboard/i18n/locale/az/contact.json
index 4a65a2005..90776f5ef 100644
--- a/app/javascript/dashboard/i18n/locale/az/contact.json
+++ b/app/javascript/dashboard/i18n/locale/az/contact.json
@@ -20,6 +20,7 @@
     "CALL": "Zəng et",
     "CALL_INITIATED": "Calling the contact…",
     "CALL_FAILED": "Unable to start the call. Please try again.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Choose a voice inbox"
     },
diff --git a/app/javascript/dashboard/i18n/locale/az/helpCenter.json b/app/javascript/dashboard/i18n/locale/az/helpCenter.json
index fc6f3c86a..70d89727d 100644
--- a/app/javascript/dashboard/i18n/locale/az/helpCenter.json
+++ b/app/javascript/dashboard/i18n/locale/az/helpCenter.json
@@ -698,7 +698,7 @@
       "EDIT_ARTICLE": {
         "MORE_PROPERTIES": "More properties",
         "UNCATEGORIZED": "Uncategorized",
-        "EDITOR_PLACEHOLDER": "Write something..."
+        "EDITOR_PLACEHOLDER": "Write your content here. Type '/' for formatting options."
       },
       "ARTICLE_PROPERTIES": {
         "ARTICLE_PROPERTIES": "Article properties",
diff --git a/app/javascript/dashboard/i18n/locale/az/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/az/inboxMgmt.json
index 5373e331f..0bfdc8f7e 100644
--- a/app/javascript/dashboard/i18n/locale/az/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/az/inboxMgmt.json
@@ -86,6 +86,14 @@
           "PLACEHOLDER": "Zəhmət olmasa Webhook URL-ni daxil edin",
           "ERROR": "Zəhmət olmasa düzgün URL daxil edin"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "Copy secret to clipboard",
+          "COPY_SUCCESS": "Secret copied to clipboard",
+          "TOGGLE": "Toggle secret visibility",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "Veb sayt Domeni",
           "PLACEHOLDER": "Veb sayt domeninizi daxil edin (məsələn: acme.com)"
diff --git a/app/javascript/dashboard/i18n/locale/az/integrations.json b/app/javascript/dashboard/i18n/locale/az/integrations.json
index 8fb31cd00..00e0c0ec9 100644
--- a/app/javascript/dashboard/i18n/locale/az/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/az/integrations.json
@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "Xüsusi alət uğurla silindi",
         "ERROR_MESSAGE": "Xüsusi alət silinmədi"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "Open billing",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+      },
       "TEST": {
         "BUTTON": "Bağlantını yoxla",
         "SUCCESS": "Endpoint HTTP {status} qaytardı",
diff --git a/app/javascript/dashboard/i18n/locale/az/macros.json b/app/javascript/dashboard/i18n/locale/az/macros.json
index e12f0ca73..67a5c5003 100644
--- a/app/javascript/dashboard/i18n/locale/az/macros.json
+++ b/app/javascript/dashboard/i18n/locale/az/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Assign an Agent",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
       "MUTE_CONVERSATION": "Mute Conversation",
diff --git a/app/javascript/dashboard/i18n/locale/az/settings.json b/app/javascript/dashboard/i18n/locale/az/settings.json
index 772b4856d..a74576641 100644
--- a/app/javascript/dashboard/i18n/locale/az/settings.json
+++ b/app/javascript/dashboard/i18n/locale/az/settings.json
@@ -68,7 +68,8 @@
         "API_SUCCESS": "İmza uğurla yadda saxlanıldı",
         "IMAGE_UPLOAD_ERROR": "Şəkil yüklənmədi! Yenidən cəhd edin",
         "IMAGE_UPLOAD_SUCCESS": "Şəkil uğurla əlavə edildi. İmzanı saxlamaq üçün zəhmət olmasa Saxla düyməsini basın",
-        "IMAGE_UPLOAD_SIZE_ERROR": "Şəkil ölçüsü {size}MB-dan az olmalıdır"
+        "IMAGE_UPLOAD_SIZE_ERROR": "Şəkil ölçüsü {size}MB-dan az olmalıdır",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "Mesaj imzası",
diff --git a/app/javascript/dashboard/i18n/locale/az/signup.json b/app/javascript/dashboard/i18n/locale/az/signup.json
index 4a90fd322..673ded57b 100644
--- a/app/javascript/dashboard/i18n/locale/az/signup.json
+++ b/app/javascript/dashboard/i18n/locale/az/signup.json
@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "Could not connect to Woot server. Please try again."
     },
     "SUBMIT": "Create account",
-    "HAVE_AN_ACCOUNT": "Already have an account?"
+    "HAVE_AN_ACCOUNT": "Already have an account?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "Təsdiq e-poçtunu yenidən göndər",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/bg/agentBots.json b/app/javascript/dashboard/i18n/locale/bg/agentBots.json
index c44a8024b..7911ddee6 100644
--- a/app/javascript/dashboard/i18n/locale/bg/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/bg/agentBots.json
@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "Copy secret to clipboard",
+      "COPY_SUCCESS": "Secret copied to clipboard",
+      "TOGGLE": "Toggle secret visibility",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "Done",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "Access Token",
       "DESCRIPTION": "Copy the access token and save it securely",
diff --git a/app/javascript/dashboard/i18n/locale/bg/automation.json b/app/javascript/dashboard/i18n/locale/bg/automation.json
index 97bf7be40..57524ccef 100644
--- a/app/javascript/dashboard/i18n/locale/bg/automation.json
+++ b/app/javascript/dashboard/i18n/locale/bg/automation.json
@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Assign to Agent",
       "ASSIGN_TEAM": "Assign a Team",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
       "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
+      "PRIVATE_NOTE": "Private Note",
       "MESSAGE_CONTAINS": "Message Contains",
       "EMAIL": "Email",
       "INBOX": "Входяща кутия",
diff --git a/app/javascript/dashboard/i18n/locale/bg/components.json b/app/javascript/dashboard/i18n/locale/bg/components.json
index 8b8fe3f40..12e3ed232 100644
--- a/app/javascript/dashboard/i18n/locale/bg/components.json
+++ b/app/javascript/dashboard/i18n/locale/bg/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Coming Soon!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/bg/contact.json b/app/javascript/dashboard/i18n/locale/bg/contact.json
index a253b49ff..4b51d7e43 100644
--- a/app/javascript/dashboard/i18n/locale/bg/contact.json
+++ b/app/javascript/dashboard/i18n/locale/bg/contact.json
@@ -20,6 +20,7 @@
     "CALL": "Call",
     "CALL_INITIATED": "Calling the contact…",
     "CALL_FAILED": "Unable to start the call. Please try again.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Choose a voice inbox"
     },
diff --git a/app/javascript/dashboard/i18n/locale/bg/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/bg/inboxMgmt.json
index b07e18646..4f6213c1b 100644
--- a/app/javascript/dashboard/i18n/locale/bg/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/bg/inboxMgmt.json
@@ -86,6 +86,14 @@
           "PLACEHOLDER": "Please enter your Webhook URL",
           "ERROR": "Please enter a valid URL"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "Copy secret to clipboard",
+          "COPY_SUCCESS": "Secret copied to clipboard",
+          "TOGGLE": "Toggle secret visibility",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "Website Domain",
           "PLACEHOLDER": "Enter your website domain (eg: acme.com)"
diff --git a/app/javascript/dashboard/i18n/locale/bg/integrations.json b/app/javascript/dashboard/i18n/locale/bg/integrations.json
index fd3d12e15..068fba92b 100644
--- a/app/javascript/dashboard/i18n/locale/bg/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/bg/integrations.json
@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "Custom tool deleted successfully",
         "ERROR_MESSAGE": "Failed to delete custom tool"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "Open billing",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",
diff --git a/app/javascript/dashboard/i18n/locale/bg/macros.json b/app/javascript/dashboard/i18n/locale/bg/macros.json
index 2a3604f3f..d1a00eb4c 100644
--- a/app/javascript/dashboard/i18n/locale/bg/macros.json
+++ b/app/javascript/dashboard/i18n/locale/bg/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Assign an Agent",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
       "MUTE_CONVERSATION": "Заглушаване на разговора",
diff --git a/app/javascript/dashboard/i18n/locale/bg/settings.json b/app/javascript/dashboard/i18n/locale/bg/settings.json
index 46772a425..d3079a05d 100644
--- a/app/javascript/dashboard/i18n/locale/bg/settings.json
+++ b/app/javascript/dashboard/i18n/locale/bg/settings.json
@@ -68,7 +68,8 @@
         "API_SUCCESS": "Signature saved successfully",
         "IMAGE_UPLOAD_ERROR": "Couldn't upload image! Try again",
         "IMAGE_UPLOAD_SUCCESS": "Image added successfully. Please click on save to save the signature",
-        "IMAGE_UPLOAD_SIZE_ERROR": "Image size should be less than {size}MB"
+        "IMAGE_UPLOAD_SIZE_ERROR": "Image size should be less than {size}MB",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "Message Signature",
diff --git a/app/javascript/dashboard/i18n/locale/bg/signup.json b/app/javascript/dashboard/i18n/locale/bg/signup.json
index d9f7b04f0..4d5218e9f 100644
--- a/app/javascript/dashboard/i18n/locale/bg/signup.json
+++ b/app/javascript/dashboard/i18n/locale/bg/signup.json
@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "Не можа да се свърже с Woot сървър. Моля, опитайте отново по-късно"
     },
     "SUBMIT": "Create account",
-    "HAVE_AN_ACCOUNT": "Already have an account?"
+    "HAVE_AN_ACCOUNT": "Already have an account?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "Resend verification email",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/bn/agentBots.json b/app/javascript/dashboard/i18n/locale/bn/agentBots.json
index dc92016ab..764a9c0fa 100644
--- a/app/javascript/dashboard/i18n/locale/bn/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/bn/agentBots.json
@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "গোপন কোড ক্লিপবোর্ডে কপি করুন",
+      "COPY_SUCCESS": "গোপন কোড ক্লিপবোর্ডে কপি হয়েছে",
+      "TOGGLE": "গোপন কোডের দৃশ্যমানতা টগল করুন",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "সম্পন্ন",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "Access Token",
       "DESCRIPTION": "Copy the access token and save it securely",
diff --git a/app/javascript/dashboard/i18n/locale/bn/automation.json b/app/javascript/dashboard/i18n/locale/bn/automation.json
index 22a9735f4..37f1b7e66 100644
--- a/app/javascript/dashboard/i18n/locale/bn/automation.json
+++ b/app/javascript/dashboard/i18n/locale/bn/automation.json
@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Assign to Agent",
       "ASSIGN_TEAM": "Assign a Team",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
       "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
+      "PRIVATE_NOTE": "ব্যক্তিগত নোট",
       "MESSAGE_CONTAINS": "Message Contains",
       "EMAIL": "Email",
       "INBOX": "Inbox",
diff --git a/app/javascript/dashboard/i18n/locale/bn/components.json b/app/javascript/dashboard/i18n/locale/bn/components.json
index 0a2542a84..a75d35b08 100644
--- a/app/javascript/dashboard/i18n/locale/bn/components.json
+++ b/app/javascript/dashboard/i18n/locale/bn/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Coming Soon!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/bn/contact.json b/app/javascript/dashboard/i18n/locale/bn/contact.json
index ea2e8c334..cfc52fff5 100644
--- a/app/javascript/dashboard/i18n/locale/bn/contact.json
+++ b/app/javascript/dashboard/i18n/locale/bn/contact.json
@@ -20,6 +20,7 @@
     "CALL": "Call",
     "CALL_INITIATED": "Calling the contact…",
     "CALL_FAILED": "Unable to start the call. Please try again.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Choose a voice inbox"
     },
diff --git a/app/javascript/dashboard/i18n/locale/bn/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/bn/inboxMgmt.json
index 5faf75a6b..ecfcfce2c 100644
--- a/app/javascript/dashboard/i18n/locale/bn/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/bn/inboxMgmt.json
@@ -86,6 +86,14 @@
           "PLACEHOLDER": "অনুগ্রহ করে আপনার Webhook URL লিখুন",
           "ERROR": "অনুগ্রহ করে একটি বৈধ URL দিন"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "গোপন কোড ক্লিপবোর্ডে কপি করুন",
+          "COPY_SUCCESS": "গোপন কোড ক্লিপবোর্ডে কপি হয়েছে",
+          "TOGGLE": "গোপন কোডের দৃশ্যমানতা টগল করুন",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "ওয়েবসাইট ডোমেইন",
           "PLACEHOLDER": "আপনার ওয়েবসাইট ডোমেইন লিখুন (যেমন: acme.com)"
diff --git a/app/javascript/dashboard/i18n/locale/bn/integrations.json b/app/javascript/dashboard/i18n/locale/bn/integrations.json
index dbdf6b663..3b3ee5833 100644
--- a/app/javascript/dashboard/i18n/locale/bn/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/bn/integrations.json
@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "কাস্টম টুল সফলভাবে মুছে ফেলা হয়েছে",
         "ERROR_MESSAGE": "কাস্টম টুল মুছে ফেলা যায়নি"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "Open billing",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",
diff --git a/app/javascript/dashboard/i18n/locale/bn/macros.json b/app/javascript/dashboard/i18n/locale/bn/macros.json
index e12f0ca73..67a5c5003 100644
--- a/app/javascript/dashboard/i18n/locale/bn/macros.json
+++ b/app/javascript/dashboard/i18n/locale/bn/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Assign an Agent",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
       "MUTE_CONVERSATION": "Mute Conversation",
diff --git a/app/javascript/dashboard/i18n/locale/bn/settings.json b/app/javascript/dashboard/i18n/locale/bn/settings.json
index 0ce2a8550..8ff2971be 100644
--- a/app/javascript/dashboard/i18n/locale/bn/settings.json
+++ b/app/javascript/dashboard/i18n/locale/bn/settings.json
@@ -68,7 +68,8 @@
         "API_SUCCESS": "স্বাক্ষর সফলভাবে সংরক্ষণ হয়েছে",
         "IMAGE_UPLOAD_ERROR": "ছবি আপলোড করা সম্ভব হয়নি! আবার চেষ্টা করুন",
         "IMAGE_UPLOAD_SUCCESS": "ছবি সফলভাবে যোগ হয়েছে। স্বাক্ষর সংরক্ষণ করতে অনুগ্রহ করে সেভ-এ ক্লিক করুন।",
-        "IMAGE_UPLOAD_SIZE_ERROR": "ছবির আকার {size}MB-এর কম হতে হবে"
+        "IMAGE_UPLOAD_SIZE_ERROR": "ছবির আকার {size}MB-এর কম হতে হবে",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "বার্তার স্বাক্ষর",
diff --git a/app/javascript/dashboard/i18n/locale/bn/signup.json b/app/javascript/dashboard/i18n/locale/bn/signup.json
index 4a90fd322..46a21aa23 100644
--- a/app/javascript/dashboard/i18n/locale/bn/signup.json
+++ b/app/javascript/dashboard/i18n/locale/bn/signup.json
@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "Could not connect to Woot server. Please try again."
     },
     "SUBMIT": "Create account",
-    "HAVE_AN_ACCOUNT": "Already have an account?"
+    "HAVE_AN_ACCOUNT": "Already have an account?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "যাচাইকরণ ইমেল পুনরায় পাঠান",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ca/agentBots.json b/app/javascript/dashboard/i18n/locale/ca/agentBots.json
index 4937aa1a7..7dcb782bb 100644
--- a/app/javascript/dashboard/i18n/locale/ca/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/ca/agentBots.json
@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "No s'ha pogut actualitzar el bot. Torneu-ho a provar."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "Copy secret to clipboard",
+      "COPY_SUCCESS": "Secret copied to clipboard",
+      "TOGGLE": "Toggle secret visibility",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "Done",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "Token d'accés",
       "DESCRIPTION": "Copy the access token and save it securely",
diff --git a/app/javascript/dashboard/i18n/locale/ca/automation.json b/app/javascript/dashboard/i18n/locale/ca/automation.json
index 6e3970cd7..32863a0f5 100644
--- a/app/javascript/dashboard/i18n/locale/ca/automation.json
+++ b/app/javascript/dashboard/i18n/locale/ca/automation.json
@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Assign to Agent",
       "ASSIGN_TEAM": "Assign a Team",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
       "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
+      "PRIVATE_NOTE": "Nota privada",
       "MESSAGE_CONTAINS": "Message Contains",
       "EMAIL": "Correu electrònic",
       "INBOX": "Safata d'entrada",
diff --git a/app/javascript/dashboard/i18n/locale/ca/components.json b/app/javascript/dashboard/i18n/locale/ca/components.json
index c8adecbf1..3b0e062fd 100644
--- a/app/javascript/dashboard/i18n/locale/ca/components.json
+++ b/app/javascript/dashboard/i18n/locale/ca/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Coming Soon!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ca/contact.json b/app/javascript/dashboard/i18n/locale/ca/contact.json
index a6d25ca42..883057244 100644
--- a/app/javascript/dashboard/i18n/locale/ca/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ca/contact.json
@@ -20,6 +20,7 @@
     "CALL": "Call",
     "CALL_INITIATED": "Calling the contact…",
     "CALL_FAILED": "Unable to start the call. Please try again.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Choose a voice inbox"
     },
diff --git a/app/javascript/dashboard/i18n/locale/ca/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ca/inboxMgmt.json
index 820ca44e0..ce289770d 100644
--- a/app/javascript/dashboard/i18n/locale/ca/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ca/inboxMgmt.json
@@ -86,6 +86,14 @@
           "PLACEHOLDER": "Introdueix l'URL del teu webhook",
           "ERROR": "Introduïu una URL vàlid"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "Copy secret to clipboard",
+          "COPY_SUCCESS": "Secret copied to clipboard",
+          "TOGGLE": "Toggle secret visibility",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "Domini del lloc web",
           "PLACEHOLDER": "Introduïu el vostre domini de lloc web (pe: acme.com)"
diff --git a/app/javascript/dashboard/i18n/locale/ca/integrations.json b/app/javascript/dashboard/i18n/locale/ca/integrations.json
index 3aac7094f..747663b65 100644
--- a/app/javascript/dashboard/i18n/locale/ca/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ca/integrations.json
@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "Custom tool deleted successfully",
         "ERROR_MESSAGE": "Failed to delete custom tool"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "Obrir facturació",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "Posa't en contacte amb el vostre administrador per obtenir l'actualització."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",
diff --git a/app/javascript/dashboard/i18n/locale/ca/macros.json b/app/javascript/dashboard/i18n/locale/ca/macros.json
index ae4ca38a3..3bb2bd9ef 100644
--- a/app/javascript/dashboard/i18n/locale/ca/macros.json
+++ b/app/javascript/dashboard/i18n/locale/ca/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Assign an Agent",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
       "MUTE_CONVERSATION": "Silencia la conversa",
diff --git a/app/javascript/dashboard/i18n/locale/ca/settings.json b/app/javascript/dashboard/i18n/locale/ca/settings.json
index 95ff685d2..f3d5c03eb 100644
--- a/app/javascript/dashboard/i18n/locale/ca/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ca/settings.json
@@ -68,7 +68,8 @@
         "API_SUCCESS": "La signatura s'ha desat correctament",
         "IMAGE_UPLOAD_ERROR": "No s'ha pogut carregar la imatge! Torna-ho a provar",
         "IMAGE_UPLOAD_SUCCESS": "La imatge s'ha afegit correctament. Fes clic a desa per desar la signatura",
-        "IMAGE_UPLOAD_SIZE_ERROR": "La mida de la imatge ha de ser inferior a {size}MB"
+        "IMAGE_UPLOAD_SIZE_ERROR": "La mida de la imatge ha de ser inferior a {size}MB",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "Signatura del missatge",
diff --git a/app/javascript/dashboard/i18n/locale/ca/signup.json b/app/javascript/dashboard/i18n/locale/ca/signup.json
index 9afee22c6..e06e1267e 100644
--- a/app/javascript/dashboard/i18n/locale/ca/signup.json
+++ b/app/javascript/dashboard/i18n/locale/ca/signup.json
@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "No s'ha pogut connectar amb el servidor Woot. Torna-ho a provar més endavant"
     },
     "SUBMIT": "Crear un compte",
-    "HAVE_AN_ACCOUNT": "Ja tens un compte?"
+    "HAVE_AN_ACCOUNT": "Ja tens un compte?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "Reenviar correu electrònic de verificació",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/cs/agentBots.json b/app/javascript/dashboard/i18n/locale/cs/agentBots.json
index 638cbb5fe..b012e30ff 100644
--- a/app/javascript/dashboard/i18n/locale/cs/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/cs/agentBots.json
@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "Copy secret to clipboard",
+      "COPY_SUCCESS": "Secret copied to clipboard",
+      "TOGGLE": "Toggle secret visibility",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "Done",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "Přístupový token",
       "DESCRIPTION": "Copy the access token and save it securely",
diff --git a/app/javascript/dashboard/i18n/locale/cs/automation.json b/app/javascript/dashboard/i18n/locale/cs/automation.json
index b50c78434..537e8952b 100644
--- a/app/javascript/dashboard/i18n/locale/cs/automation.json
+++ b/app/javascript/dashboard/i18n/locale/cs/automation.json
@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Přiřadit agentovi",
       "ASSIGN_TEAM": "Přiřadit tým",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "ADD_LABEL": "Přidat štítek",
       "REMOVE_LABEL": "Odebrat štítek",
       "SEND_EMAIL_TO_TEAM": "Poslat e-mail týmu",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Typ zprávy",
+      "PRIVATE_NOTE": "Soukromá poznámka",
       "MESSAGE_CONTAINS": "Zpráva obsahuje",
       "EMAIL": "E-mailová adresa",
       "INBOX": "Inbox",
diff --git a/app/javascript/dashboard/i18n/locale/cs/components.json b/app/javascript/dashboard/i18n/locale/cs/components.json
index 51398ece6..76de71d16 100644
--- a/app/javascript/dashboard/i18n/locale/cs/components.json
+++ b/app/javascript/dashboard/i18n/locale/cs/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Coming Soon!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/cs/contact.json b/app/javascript/dashboard/i18n/locale/cs/contact.json
index 073e61e18..80474b427 100644
--- a/app/javascript/dashboard/i18n/locale/cs/contact.json
+++ b/app/javascript/dashboard/i18n/locale/cs/contact.json
@@ -20,6 +20,7 @@
     "CALL": "Call",
     "CALL_INITIATED": "Calling the contact…",
     "CALL_FAILED": "Unable to start the call. Please try again.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Choose a voice inbox"
     },
diff --git a/app/javascript/dashboard/i18n/locale/cs/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/cs/inboxMgmt.json
index de8f32bd9..3dfe132b0 100644
--- a/app/javascript/dashboard/i18n/locale/cs/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/cs/inboxMgmt.json
@@ -86,6 +86,14 @@
           "PLACEHOLDER": "Please enter your Webhook URL",
           "ERROR": "Zadejte prosím platnou URL"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "Copy secret to clipboard",
+          "COPY_SUCCESS": "Secret copied to clipboard",
+          "TOGGLE": "Toggle secret visibility",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "Doména webových stránek",
           "PLACEHOLDER": "Zadejte doménu webu (např. acme.com)"
diff --git a/app/javascript/dashboard/i18n/locale/cs/integrations.json b/app/javascript/dashboard/i18n/locale/cs/integrations.json
index 49fcede3a..3fcd3b361 100644
--- a/app/javascript/dashboard/i18n/locale/cs/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/cs/integrations.json
@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "Custom tool deleted successfully",
         "ERROR_MESSAGE": "Failed to delete custom tool"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "Open billing",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",
diff --git a/app/javascript/dashboard/i18n/locale/cs/macros.json b/app/javascript/dashboard/i18n/locale/cs/macros.json
index 3ce6bb7c1..bf550aeea 100644
--- a/app/javascript/dashboard/i18n/locale/cs/macros.json
+++ b/app/javascript/dashboard/i18n/locale/cs/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Přiřadit agenta",
       "ADD_LABEL": "Přidat štítek",
       "REMOVE_LABEL": "Odebrat štítek",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
       "MUTE_CONVERSATION": "Ztlumit konverzaci",
diff --git a/app/javascript/dashboard/i18n/locale/cs/settings.json b/app/javascript/dashboard/i18n/locale/cs/settings.json
index a1086aef7..6411bf614 100644
--- a/app/javascript/dashboard/i18n/locale/cs/settings.json
+++ b/app/javascript/dashboard/i18n/locale/cs/settings.json
@@ -68,7 +68,8 @@
         "API_SUCCESS": "Signature saved successfully",
         "IMAGE_UPLOAD_ERROR": "Couldn't upload image! Try again",
         "IMAGE_UPLOAD_SUCCESS": "Image added successfully. Please click on save to save the signature",
-        "IMAGE_UPLOAD_SIZE_ERROR": "Image size should be less than {size}MB"
+        "IMAGE_UPLOAD_SIZE_ERROR": "Image size should be less than {size}MB",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "Message Signature",
diff --git a/app/javascript/dashboard/i18n/locale/cs/signup.json b/app/javascript/dashboard/i18n/locale/cs/signup.json
index 37eb87541..a091a8d00 100644
--- a/app/javascript/dashboard/i18n/locale/cs/signup.json
+++ b/app/javascript/dashboard/i18n/locale/cs/signup.json
@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "Nelze se připojit k Woot serveru, opakujte akci později"
     },
     "SUBMIT": "Create account",
-    "HAVE_AN_ACCOUNT": "Máte již účet?"
+    "HAVE_AN_ACCOUNT": "Máte již účet?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "Resend verification email",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/da/agentBots.json b/app/javascript/dashboard/i18n/locale/da/agentBots.json
index 725095d9a..92eddba01 100644
--- a/app/javascript/dashboard/i18n/locale/da/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/da/agentBots.json
@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "Copy secret to clipboard",
+      "COPY_SUCCESS": "Secret copied to clipboard",
+      "TOGGLE": "Toggle secret visibility",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "Done",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "Adgangs Token",
       "DESCRIPTION": "Copy the access token and save it securely",
diff --git a/app/javascript/dashboard/i18n/locale/da/automation.json b/app/javascript/dashboard/i18n/locale/da/automation.json
index c1636f2b9..91e8a241d 100644
--- a/app/javascript/dashboard/i18n/locale/da/automation.json
+++ b/app/javascript/dashboard/i18n/locale/da/automation.json
@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Assign to Agent",
       "ASSIGN_TEAM": "Assign a Team",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
       "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
+      "PRIVATE_NOTE": "Privat Note",
       "MESSAGE_CONTAINS": "Message Contains",
       "EMAIL": "E-mail",
       "INBOX": "Indbakke",
diff --git a/app/javascript/dashboard/i18n/locale/da/components.json b/app/javascript/dashboard/i18n/locale/da/components.json
index b71842016..aa566d5c6 100644
--- a/app/javascript/dashboard/i18n/locale/da/components.json
+++ b/app/javascript/dashboard/i18n/locale/da/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Coming Soon!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/da/contact.json b/app/javascript/dashboard/i18n/locale/da/contact.json
index 46e8d0cd9..3c36d166b 100644
--- a/app/javascript/dashboard/i18n/locale/da/contact.json
+++ b/app/javascript/dashboard/i18n/locale/da/contact.json
@@ -20,6 +20,7 @@
     "CALL": "Call",
     "CALL_INITIATED": "Calling the contact…",
     "CALL_FAILED": "Unable to start the call. Please try again.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Choose a voice inbox"
     },
diff --git a/app/javascript/dashboard/i18n/locale/da/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/da/inboxMgmt.json
index 822fe5f3e..3007f2022 100644
--- a/app/javascript/dashboard/i18n/locale/da/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/da/inboxMgmt.json
@@ -86,6 +86,14 @@
           "PLACEHOLDER": "Please enter your Webhook URL",
           "ERROR": "Angiv en gyldig URL"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "Copy secret to clipboard",
+          "COPY_SUCCESS": "Secret copied to clipboard",
+          "TOGGLE": "Toggle secret visibility",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "Hjemmeside Domæne",
           "PLACEHOLDER": "Indtast dit website domæne (fx: ditfirma.dk)"
diff --git a/app/javascript/dashboard/i18n/locale/da/integrations.json b/app/javascript/dashboard/i18n/locale/da/integrations.json
index 0729227a5..3a72c92ba 100644
--- a/app/javascript/dashboard/i18n/locale/da/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/da/integrations.json
@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "Custom tool deleted successfully",
         "ERROR_MESSAGE": "Failed to delete custom tool"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "Open billing",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",
diff --git a/app/javascript/dashboard/i18n/locale/da/macros.json b/app/javascript/dashboard/i18n/locale/da/macros.json
index d31a4138d..c095c17ec 100644
--- a/app/javascript/dashboard/i18n/locale/da/macros.json
+++ b/app/javascript/dashboard/i18n/locale/da/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Assign an Agent",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
       "MUTE_CONVERSATION": "Gør Samtale Lydløs",
diff --git a/app/javascript/dashboard/i18n/locale/da/settings.json b/app/javascript/dashboard/i18n/locale/da/settings.json
index 01a64899b..c2c75d777 100644
--- a/app/javascript/dashboard/i18n/locale/da/settings.json
+++ b/app/javascript/dashboard/i18n/locale/da/settings.json
@@ -68,7 +68,8 @@
         "API_SUCCESS": "Signatur gemt",
         "IMAGE_UPLOAD_ERROR": "Couldn't upload image! Try again",
         "IMAGE_UPLOAD_SUCCESS": "Image added successfully. Please click on save to save the signature",
-        "IMAGE_UPLOAD_SIZE_ERROR": "Billedets størrelse skal være mindre end {size}MB"
+        "IMAGE_UPLOAD_SIZE_ERROR": "Billedets størrelse skal være mindre end {size}MB",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "Besked Signatur",
diff --git a/app/javascript/dashboard/i18n/locale/da/signup.json b/app/javascript/dashboard/i18n/locale/da/signup.json
index 250e5672f..cd47ab0ad 100644
--- a/app/javascript/dashboard/i18n/locale/da/signup.json
+++ b/app/javascript/dashboard/i18n/locale/da/signup.json
@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "Kunne ikke oprette forbindelse til Woot Server, Prøv igen senere"
     },
     "SUBMIT": "Opret en konto",
-    "HAVE_AN_ACCOUNT": "Har du allerede en konto?"
+    "HAVE_AN_ACCOUNT": "Har du allerede en konto?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "Resend verification email",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/de/agentBots.json b/app/javascript/dashboard/i18n/locale/de/agentBots.json
index 39ed7cfcf..b763812a8 100644
--- a/app/javascript/dashboard/i18n/locale/de/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/de/agentBots.json
@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "Der Bot konnte nicht aktualisiert werden, bitte versuche es später erneut."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "Copy secret to clipboard",
+      "COPY_SUCCESS": "Secret copied to clipboard",
+      "TOGGLE": "Toggle secret visibility",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "Done",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "Zugangstoken",
       "DESCRIPTION": "Copy the access token and save it securely",
diff --git a/app/javascript/dashboard/i18n/locale/de/automation.json b/app/javascript/dashboard/i18n/locale/de/automation.json
index dfec1022c..0d8dd35a3 100644
--- a/app/javascript/dashboard/i18n/locale/de/automation.json
+++ b/app/javascript/dashboard/i18n/locale/de/automation.json
@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Assign to Agent",
       "ASSIGN_TEAM": "Assign a Team",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
       "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
+      "PRIVATE_NOTE": "Private Notiz",
       "MESSAGE_CONTAINS": "Message Contains",
       "EMAIL": "E-Mail",
       "INBOX": "Posteingang",
diff --git a/app/javascript/dashboard/i18n/locale/de/components.json b/app/javascript/dashboard/i18n/locale/de/components.json
index 565b82181..8a8387204 100644
--- a/app/javascript/dashboard/i18n/locale/de/components.json
+++ b/app/javascript/dashboard/i18n/locale/de/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Coming Soon!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/de/contact.json b/app/javascript/dashboard/i18n/locale/de/contact.json
index 36d003067..19b6b4aa2 100644
--- a/app/javascript/dashboard/i18n/locale/de/contact.json
+++ b/app/javascript/dashboard/i18n/locale/de/contact.json
@@ -20,6 +20,7 @@
     "CALL": "Anruf",
     "CALL_INITIATED": "Calling the contact…",
     "CALL_FAILED": "Unable to start the call. Please try again.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Spracheingang wählen"
     },
diff --git a/app/javascript/dashboard/i18n/locale/de/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/de/inboxMgmt.json
index 26ca049aa..3d2a6cfbd 100644
--- a/app/javascript/dashboard/i18n/locale/de/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/de/inboxMgmt.json
@@ -86,6 +86,14 @@
           "PLACEHOLDER": "Bitte geben Sie Ihre Webhook-URL ein",
           "ERROR": "Bitte geben Sie eine gültige URL ein"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "Copy secret to clipboard",
+          "COPY_SUCCESS": "Secret copied to clipboard",
+          "TOGGLE": "Toggle secret visibility",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "Website-Domain",
           "PLACEHOLDER": "Geben Sie Ihre Website-Domain ein (eg: acme.com)"
diff --git a/app/javascript/dashboard/i18n/locale/de/integrations.json b/app/javascript/dashboard/i18n/locale/de/integrations.json
index 789e292bb..fefa6bd84 100644
--- a/app/javascript/dashboard/i18n/locale/de/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/de/integrations.json
@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "Custom tool deleted successfully",
         "ERROR_MESSAGE": "Failed to delete custom tool"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "Rechnung öffnen",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",
diff --git a/app/javascript/dashboard/i18n/locale/de/macros.json b/app/javascript/dashboard/i18n/locale/de/macros.json
index f39444991..a6a0d884e 100644
--- a/app/javascript/dashboard/i18n/locale/de/macros.json
+++ b/app/javascript/dashboard/i18n/locale/de/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Assign an Agent",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
       "MUTE_CONVERSATION": "Unterhaltung stummschalten",
diff --git a/app/javascript/dashboard/i18n/locale/de/settings.json b/app/javascript/dashboard/i18n/locale/de/settings.json
index 24e13e3e0..575549f0d 100644
--- a/app/javascript/dashboard/i18n/locale/de/settings.json
+++ b/app/javascript/dashboard/i18n/locale/de/settings.json
@@ -68,7 +68,8 @@
         "API_SUCCESS": "Signatur erfolgreich gespeichert",
         "IMAGE_UPLOAD_ERROR": "Bild konnte nicht hochgeladen werden! Versuchen Sie es erneut",
         "IMAGE_UPLOAD_SUCCESS": "Bild erfolgreich hinzugefügt. Bitte klicken Sie auf Speichern, um die Signatur zu speichern",
-        "IMAGE_UPLOAD_SIZE_ERROR": "Bildgröße sollte kleiner als {size}MB sein"
+        "IMAGE_UPLOAD_SIZE_ERROR": "Bildgröße sollte kleiner als {size}MB sein",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "Nachrichten-Signatur",
diff --git a/app/javascript/dashboard/i18n/locale/de/signup.json b/app/javascript/dashboard/i18n/locale/de/signup.json
index d6718df1e..b42178644 100644
--- a/app/javascript/dashboard/i18n/locale/de/signup.json
+++ b/app/javascript/dashboard/i18n/locale/de/signup.json
@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "Es konnte keine Verbindung zum Woot Server hergestellt werden. Bitte versuchen Sie es später erneut"
     },
     "SUBMIT": "Konto erstellen",
-    "HAVE_AN_ACCOUNT": "Haben Sie bereits ein Konto?"
+    "HAVE_AN_ACCOUNT": "Haben Sie bereits ein Konto?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "Verifizierungs-E-Mail erneut senden",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/el/agentBots.json b/app/javascript/dashboard/i18n/locale/el/agentBots.json
index fcf146f3d..1683e496f 100644
--- a/app/javascript/dashboard/i18n/locale/el/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/el/agentBots.json
@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "Copy secret to clipboard",
+      "COPY_SUCCESS": "Secret copied to clipboard",
+      "TOGGLE": "Toggle secret visibility",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "Done",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "Κώδικας Πρόσβασης (Access Token)",
       "DESCRIPTION": "Copy the access token and save it securely",
diff --git a/app/javascript/dashboard/i18n/locale/el/automation.json b/app/javascript/dashboard/i18n/locale/el/automation.json
index 8a1ae42d5..dc6eb2e31 100644
--- a/app/javascript/dashboard/i18n/locale/el/automation.json
+++ b/app/javascript/dashboard/i18n/locale/el/automation.json
@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Assign to Agent",
       "ASSIGN_TEAM": "Assign a Team",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
       "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
+      "PRIVATE_NOTE": "Ιδιωτική Σημείωση",
       "MESSAGE_CONTAINS": "Message Contains",
       "EMAIL": "Email",
       "INBOX": "Εισερχόμενα",
diff --git a/app/javascript/dashboard/i18n/locale/el/components.json b/app/javascript/dashboard/i18n/locale/el/components.json
index 6f56c2165..90cbbbded 100644
--- a/app/javascript/dashboard/i18n/locale/el/components.json
+++ b/app/javascript/dashboard/i18n/locale/el/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Coming Soon!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/el/contact.json b/app/javascript/dashboard/i18n/locale/el/contact.json
index aaae1286c..c8fa545d1 100644
--- a/app/javascript/dashboard/i18n/locale/el/contact.json
+++ b/app/javascript/dashboard/i18n/locale/el/contact.json
@@ -20,6 +20,7 @@
     "CALL": "Call",
     "CALL_INITIATED": "Calling the contact…",
     "CALL_FAILED": "Unable to start the call. Please try again.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Choose a voice inbox"
     },
diff --git a/app/javascript/dashboard/i18n/locale/el/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/el/inboxMgmt.json
index acc25aa84..00100b7c4 100644
--- a/app/javascript/dashboard/i18n/locale/el/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/el/inboxMgmt.json
@@ -86,6 +86,14 @@
           "PLACEHOLDER": "Please enter your Webhook URL",
           "ERROR": "Παρακαλώ εισάγετε ένα έγκυρο URL"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "Copy secret to clipboard",
+          "COPY_SUCCESS": "Secret copied to clipboard",
+          "TOGGLE": "Toggle secret visibility",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "Domain Ιστοσελίδας",
           "PLACEHOLDER": "Συμπληρώστε το domain της Ιστοσελίδας σας (π.χ: hmu.gr)"
diff --git a/app/javascript/dashboard/i18n/locale/el/integrations.json b/app/javascript/dashboard/i18n/locale/el/integrations.json
index 811f68aac..3111e71c1 100644
--- a/app/javascript/dashboard/i18n/locale/el/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/el/integrations.json
@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "Custom tool deleted successfully",
         "ERROR_MESSAGE": "Failed to delete custom tool"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "Open billing",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",
diff --git a/app/javascript/dashboard/i18n/locale/el/macros.json b/app/javascript/dashboard/i18n/locale/el/macros.json
index 59b3124e6..2c200cfda 100644
--- a/app/javascript/dashboard/i18n/locale/el/macros.json
+++ b/app/javascript/dashboard/i18n/locale/el/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Assign an Agent",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
       "MUTE_CONVERSATION": "Σίγαση Συνομιλίας",
diff --git a/app/javascript/dashboard/i18n/locale/el/settings.json b/app/javascript/dashboard/i18n/locale/el/settings.json
index 6c15c9c32..9079729db 100644
--- a/app/javascript/dashboard/i18n/locale/el/settings.json
+++ b/app/javascript/dashboard/i18n/locale/el/settings.json
@@ -68,7 +68,8 @@
         "API_SUCCESS": "Η υπογραφή αποθηκεύτηκε με επιτυχία",
         "IMAGE_UPLOAD_ERROR": "Couldn't upload image! Try again",
         "IMAGE_UPLOAD_SUCCESS": "Image added successfully. Please click on save to save the signature",
-        "IMAGE_UPLOAD_SIZE_ERROR": "Image size should be less than {size}MB"
+        "IMAGE_UPLOAD_SIZE_ERROR": "Image size should be less than {size}MB",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "Υπογραφή μηνύματος",
diff --git a/app/javascript/dashboard/i18n/locale/el/signup.json b/app/javascript/dashboard/i18n/locale/el/signup.json
index 1b8769d0c..a57dae0ab 100644
--- a/app/javascript/dashboard/i18n/locale/el/signup.json
+++ b/app/javascript/dashboard/i18n/locale/el/signup.json
@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "Αδυναμία σύνδεσης με τον Woot Server, Παρακαλώ προσπαθήστε αργότερα"
     },
     "SUBMIT": "Create account",
-    "HAVE_AN_ACCOUNT": "Έχετε ήδη ένα λογαριασμό?"
+    "HAVE_AN_ACCOUNT": "Έχετε ήδη ένα λογαριασμό?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "Resend verification email",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/en/automation.json b/app/javascript/dashboard/i18n/locale/en/automation.json
index d338fa9a2..e96a28b40 100644
--- a/app/javascript/dashboard/i18n/locale/en/automation.json
+++ b/app/javascript/dashboard/i18n/locale/en/automation.json
@@ -130,6 +130,7 @@
       "ATLEAST_ONE_ACTION_REQUIRED": "At least one action is required"
     },
     "NONE_OPTION": "None",
+    "LAST_RESPONDING_AGENT": "Last Responding Agent",
     "EVENTS": {
       "CONVERSATION_CREATED": "Conversation Created",
       "CONVERSATION_UPDATED": "Conversation Updated",
@@ -140,6 +141,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Assign to Agent",
       "ASSIGN_TEAM": "Assign a Team",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
       "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
diff --git a/app/javascript/dashboard/i18n/locale/en/components.json b/app/javascript/dashboard/i18n/locale/en/components.json
index 7793b419f..68db1cc85 100644
--- a/app/javascript/dashboard/i18n/locale/en/components.json
+++ b/app/javascript/dashboard/i18n/locale/en/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Coming Soon!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/en/contact.json b/app/javascript/dashboard/i18n/locale/en/contact.json
index 803cd66cb..9234071d1 100644
--- a/app/javascript/dashboard/i18n/locale/en/contact.json
+++ b/app/javascript/dashboard/i18n/locale/en/contact.json
@@ -20,6 +20,7 @@
     "CALL": "Call",
     "CALL_INITIATED": "Calling the contact…",
     "CALL_FAILED": "Unable to start the call. Please try again.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Choose a voice inbox"
     },
diff --git a/app/javascript/dashboard/i18n/locale/en/helpCenter.json b/app/javascript/dashboard/i18n/locale/en/helpCenter.json
index 51e2586aa..ffeca222a 100644
--- a/app/javascript/dashboard/i18n/locale/en/helpCenter.json
+++ b/app/javascript/dashboard/i18n/locale/en/helpCenter.json
@@ -698,7 +698,7 @@
       "EDIT_ARTICLE": {
         "MORE_PROPERTIES": "More properties",
         "UNCATEGORIZED": "Uncategorized",
-        "EDITOR_PLACEHOLDER": "Write something..."
+        "EDITOR_PLACEHOLDER": "Write your content here. Type '/' for formatting options."
       },
       "ARTICLE_PROPERTIES": {
         "ARTICLE_PROPERTIES": "Article properties",
diff --git a/app/javascript/dashboard/i18n/locale/en/macros.json b/app/javascript/dashboard/i18n/locale/en/macros.json
index e12f0ca73..67a5c5003 100644
--- a/app/javascript/dashboard/i18n/locale/en/macros.json
+++ b/app/javascript/dashboard/i18n/locale/en/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Assign an Agent",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
       "MUTE_CONVERSATION": "Mute Conversation",
diff --git a/app/javascript/dashboard/i18n/locale/es/agentBots.json b/app/javascript/dashboard/i18n/locale/es/agentBots.json
index 587fbb821..83dba45df 100644
--- a/app/javascript/dashboard/i18n/locale/es/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/es/agentBots.json
@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "No se pudo actualizar el bot, por favor inténtalo de nuevo más tarde."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "Copy secret to clipboard",
+      "COPY_SUCCESS": "Secret copied to clipboard",
+      "TOGGLE": "Toggle secret visibility",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "Done",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "Token de acceso",
       "DESCRIPTION": "Copie el código de acceso y guardarlo seguro",
diff --git a/app/javascript/dashboard/i18n/locale/es/automation.json b/app/javascript/dashboard/i18n/locale/es/automation.json
index 5d159186d..f48528d7d 100644
--- a/app/javascript/dashboard/i18n/locale/es/automation.json
+++ b/app/javascript/dashboard/i18n/locale/es/automation.json
@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Asignar al agente",
       "ASSIGN_TEAM": "Asignar equipo",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "ADD_LABEL": "Añadir etiqueta",
       "REMOVE_LABEL": "Eliminar etiqueta",
       "SEND_EMAIL_TO_TEAM": "Enviar un email al equipo",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Tipo de mensaje",
+      "PRIVATE_NOTE": "Nota privada",
       "MESSAGE_CONTAINS": "El mensaje contiene",
       "EMAIL": "E-mail",
       "INBOX": "Bandeja de entrada",
diff --git a/app/javascript/dashboard/i18n/locale/es/components.json b/app/javascript/dashboard/i18n/locale/es/components.json
index 4627e6897..f588a7602 100644
--- a/app/javascript/dashboard/i18n/locale/es/components.json
+++ b/app/javascript/dashboard/i18n/locale/es/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "¡Muy pronto!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/es/contact.json b/app/javascript/dashboard/i18n/locale/es/contact.json
index 839f9d057..e47cdd4cf 100644
--- a/app/javascript/dashboard/i18n/locale/es/contact.json
+++ b/app/javascript/dashboard/i18n/locale/es/contact.json
@@ -20,6 +20,7 @@
     "CALL": "Llamar",
     "CALL_INITIATED": "Llamando al contacto…",
     "CALL_FAILED": "No se puede iniciar la llamada. Por favor, inténtelo de nuevo.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Seleccionar un buzón de entrada"
     },
diff --git a/app/javascript/dashboard/i18n/locale/es/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/es/inboxMgmt.json
index 16fd3e363..8f8dc9454 100644
--- a/app/javascript/dashboard/i18n/locale/es/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/es/inboxMgmt.json
@@ -86,6 +86,14 @@
           "PLACEHOLDER": "Por favor, introduzca su URL de Webhook",
           "ERROR": "Por favor, introduzca una URL válida"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "Copy secret to clipboard",
+          "COPY_SUCCESS": "Secret copied to clipboard",
+          "TOGGLE": "Toggle secret visibility",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "Dominio del sitio web",
           "PLACEHOLDER": "Introduzca el dominio de su sitio web (por ejemplo: acme.com)"
diff --git a/app/javascript/dashboard/i18n/locale/es/integrations.json b/app/javascript/dashboard/i18n/locale/es/integrations.json
index 4c2c9737a..ff34d1251 100644
--- a/app/javascript/dashboard/i18n/locale/es/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/es/integrations.json
@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "Custom tool deleted successfully",
         "ERROR_MESSAGE": "Failed to delete custom tool"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "Abrir facturación",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "Por favor, comuníquese con su administrador para la actualización."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",
diff --git a/app/javascript/dashboard/i18n/locale/es/macros.json b/app/javascript/dashboard/i18n/locale/es/macros.json
index 3d59c9c88..956d37e48 100644
--- a/app/javascript/dashboard/i18n/locale/es/macros.json
+++ b/app/javascript/dashboard/i18n/locale/es/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Assign an Agent",
       "ADD_LABEL": "Añadir etiqueta",
       "REMOVE_LABEL": "Eliminar etiqueta",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "SEND_EMAIL_TRANSCRIPT": "Enviar transcripción por correo",
       "MUTE_CONVERSATION": "Silenciar Conversación",
diff --git a/app/javascript/dashboard/i18n/locale/es/settings.json b/app/javascript/dashboard/i18n/locale/es/settings.json
index 14076393e..be7747902 100644
--- a/app/javascript/dashboard/i18n/locale/es/settings.json
+++ b/app/javascript/dashboard/i18n/locale/es/settings.json
@@ -68,7 +68,8 @@
         "API_SUCCESS": "Firma guardada correctamente",
         "IMAGE_UPLOAD_ERROR": "¡No se pudo subir la imagen! Intente nuevamente",
         "IMAGE_UPLOAD_SUCCESS": "Imagen agregada satisfactoriamente. Por favor haga clic en salvar para guardar la firma",
-        "IMAGE_UPLOAD_SIZE_ERROR": "El tamaño de la imagen debe ser menor que {size}MB"
+        "IMAGE_UPLOAD_SIZE_ERROR": "El tamaño de la imagen debe ser menor que {size}MB",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "Firma del mensaje",
diff --git a/app/javascript/dashboard/i18n/locale/es/signup.json b/app/javascript/dashboard/i18n/locale/es/signup.json
index 02bb594e3..b73250f09 100644
--- a/app/javascript/dashboard/i18n/locale/es/signup.json
+++ b/app/javascript/dashboard/i18n/locale/es/signup.json
@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "No se pudo conectar al servidor Woot, por favor inténtalo de nuevo más tarde"
     },
     "SUBMIT": "Crear una cuenta",
-    "HAVE_AN_ACCOUNT": "¿Ya tienes una cuenta?"
+    "HAVE_AN_ACCOUNT": "¿Ya tienes una cuenta?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "Reenviar correo de verificación",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/et/agentBots.json b/app/javascript/dashboard/i18n/locale/et/agentBots.json
index dc92016ab..c17ec60d0 100644
--- a/app/javascript/dashboard/i18n/locale/et/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/et/agentBots.json
@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "Copy secret to clipboard",
+      "COPY_SUCCESS": "Secret copied to clipboard",
+      "TOGGLE": "Toggle secret visibility",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "Done",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "Access Token",
       "DESCRIPTION": "Copy the access token and save it securely",
diff --git a/app/javascript/dashboard/i18n/locale/et/automation.json b/app/javascript/dashboard/i18n/locale/et/automation.json
index 22a9735f4..7cea69c5e 100644
--- a/app/javascript/dashboard/i18n/locale/et/automation.json
+++ b/app/javascript/dashboard/i18n/locale/et/automation.json
@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Assign to Agent",
       "ASSIGN_TEAM": "Assign a Team",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
       "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
+      "PRIVATE_NOTE": "Privaatne märkus",
       "MESSAGE_CONTAINS": "Message Contains",
       "EMAIL": "Email",
       "INBOX": "Inbox",
diff --git a/app/javascript/dashboard/i18n/locale/et/components.json b/app/javascript/dashboard/i18n/locale/et/components.json
index 0a2542a84..a75d35b08 100644
--- a/app/javascript/dashboard/i18n/locale/et/components.json
+++ b/app/javascript/dashboard/i18n/locale/et/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Coming Soon!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/et/contact.json b/app/javascript/dashboard/i18n/locale/et/contact.json
index 5bacfd708..a83a0af4c 100644
--- a/app/javascript/dashboard/i18n/locale/et/contact.json
+++ b/app/javascript/dashboard/i18n/locale/et/contact.json
@@ -20,6 +20,7 @@
     "CALL": "Helista",
     "CALL_INITIATED": "Helistatakse kontaktile…",
     "CALL_FAILED": "Kõne alustamine ebaõnnestus. Palun proovi uuesti.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Vali häälpostkast"
     },
diff --git a/app/javascript/dashboard/i18n/locale/et/helpCenter.json b/app/javascript/dashboard/i18n/locale/et/helpCenter.json
index 757886844..4bb4bbb3b 100644
--- a/app/javascript/dashboard/i18n/locale/et/helpCenter.json
+++ b/app/javascript/dashboard/i18n/locale/et/helpCenter.json
@@ -698,7 +698,7 @@
       "EDIT_ARTICLE": {
         "MORE_PROPERTIES": "Rohkem omadusi",
         "UNCATEGORIZED": "Kategooriata",
-        "EDITOR_PLACEHOLDER": "Kirjuta midagi..."
+        "EDITOR_PLACEHOLDER": "Write your content here. Type '/' for formatting options."
       },
       "ARTICLE_PROPERTIES": {
         "ARTICLE_PROPERTIES": "Artikli omadused",
diff --git a/app/javascript/dashboard/i18n/locale/et/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/et/inboxMgmt.json
index 4a84bf948..51c7087a5 100644
--- a/app/javascript/dashboard/i18n/locale/et/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/et/inboxMgmt.json
@@ -86,6 +86,14 @@
           "PLACEHOLDER": "Palun sisestage oma webhooki URL",
           "ERROR": "Palun sisesta kehtiv URL"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "Copy secret to clipboard",
+          "COPY_SUCCESS": "Secret copied to clipboard",
+          "TOGGLE": "Toggle secret visibility",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "Veebisaidi domeen",
           "PLACEHOLDER": "Sisestage oma veebisaidi domeen (nt acme.com)"
diff --git a/app/javascript/dashboard/i18n/locale/et/integrations.json b/app/javascript/dashboard/i18n/locale/et/integrations.json
index e84e65737..0ac64ef6a 100644
--- a/app/javascript/dashboard/i18n/locale/et/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/et/integrations.json
@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "Custom tool deleted successfully",
         "ERROR_MESSAGE": "Failed to delete custom tool"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "Open billing",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",
diff --git a/app/javascript/dashboard/i18n/locale/et/macros.json b/app/javascript/dashboard/i18n/locale/et/macros.json
index e12f0ca73..67a5c5003 100644
--- a/app/javascript/dashboard/i18n/locale/et/macros.json
+++ b/app/javascript/dashboard/i18n/locale/et/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Assign an Agent",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
       "MUTE_CONVERSATION": "Mute Conversation",
diff --git a/app/javascript/dashboard/i18n/locale/et/settings.json b/app/javascript/dashboard/i18n/locale/et/settings.json
index dce9af51f..a4ba6ac6e 100644
--- a/app/javascript/dashboard/i18n/locale/et/settings.json
+++ b/app/javascript/dashboard/i18n/locale/et/settings.json
@@ -68,7 +68,8 @@
         "API_SUCCESS": "Allkiri salvestati edukalt",
         "IMAGE_UPLOAD_ERROR": "Pildi üleslaadimine ebaõnnestus! Proovi uuesti",
         "IMAGE_UPLOAD_SUCCESS": "Pilt lisatud edukalt. Palun klõpsa salvestamiseks nuppu Salvesta",
-        "IMAGE_UPLOAD_SIZE_ERROR": "Pildi suurus peab olema väiksem kui {size}MB"
+        "IMAGE_UPLOAD_SIZE_ERROR": "Pildi suurus peab olema väiksem kui {size}MB",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "Sõnumi allkiri",
diff --git a/app/javascript/dashboard/i18n/locale/et/signup.json b/app/javascript/dashboard/i18n/locale/et/signup.json
index 4a90fd322..2814dc5cc 100644
--- a/app/javascript/dashboard/i18n/locale/et/signup.json
+++ b/app/javascript/dashboard/i18n/locale/et/signup.json
@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "Could not connect to Woot server. Please try again."
     },
     "SUBMIT": "Create account",
-    "HAVE_AN_ACCOUNT": "Already have an account?"
+    "HAVE_AN_ACCOUNT": "Already have an account?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "Saada kinnituskiri uuesti",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/fa/agentBots.json b/app/javascript/dashboard/i18n/locale/fa/agentBots.json
index cd69870f4..f187d0cbd 100644
--- a/app/javascript/dashboard/i18n/locale/fa/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/fa/agentBots.json
@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "ربات بروز رسانی نشد، لطفا دوباره امتحان کنید."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "Copy secret to clipboard",
+      "COPY_SUCCESS": "Secret copied to clipboard",
+      "TOGGLE": "Toggle secret visibility",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "Done",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "توکن دسترسی",
       "DESCRIPTION": "توکن دسترسی را کپی کرده و در جای امن ذخیره کنید",
diff --git a/app/javascript/dashboard/i18n/locale/fa/automation.json b/app/javascript/dashboard/i18n/locale/fa/automation.json
index 9a203b74f..619911264 100644
--- a/app/javascript/dashboard/i18n/locale/fa/automation.json
+++ b/app/javascript/dashboard/i18n/locale/fa/automation.json
@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Assign to Agent",
       "ASSIGN_TEAM": "Assign a Team",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
       "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
+      "PRIVATE_NOTE": "یادداشت خصوصی",
       "MESSAGE_CONTAINS": "Message Contains",
       "EMAIL": "ایمیل",
       "INBOX": "صندوق ورودی",
diff --git a/app/javascript/dashboard/i18n/locale/fa/components.json b/app/javascript/dashboard/i18n/locale/fa/components.json
index b2dd2e2ee..cab63a405 100644
--- a/app/javascript/dashboard/i18n/locale/fa/components.json
+++ b/app/javascript/dashboard/i18n/locale/fa/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Coming Soon!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/fa/contact.json b/app/javascript/dashboard/i18n/locale/fa/contact.json
index 2dddb7f96..c6428b5ca 100644
--- a/app/javascript/dashboard/i18n/locale/fa/contact.json
+++ b/app/javascript/dashboard/i18n/locale/fa/contact.json
@@ -20,6 +20,7 @@
     "CALL": "تماس",
     "CALL_INITIATED": "Calling the contact…",
     "CALL_FAILED": "Unable to start the call. Please try again.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Choose a voice inbox"
     },
diff --git a/app/javascript/dashboard/i18n/locale/fa/helpCenter.json b/app/javascript/dashboard/i18n/locale/fa/helpCenter.json
index 7b211d718..d020f4a7c 100644
--- a/app/javascript/dashboard/i18n/locale/fa/helpCenter.json
+++ b/app/javascript/dashboard/i18n/locale/fa/helpCenter.json
@@ -698,7 +698,7 @@
       "EDIT_ARTICLE": {
         "MORE_PROPERTIES": "More properties",
         "UNCATEGORIZED": "دسته بندی نشده",
-        "EDITOR_PLACEHOLDER": "Write something..."
+        "EDITOR_PLACEHOLDER": "Write your content here. Type '/' for formatting options."
       },
       "ARTICLE_PROPERTIES": {
         "ARTICLE_PROPERTIES": "Article properties",
diff --git a/app/javascript/dashboard/i18n/locale/fa/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/fa/inboxMgmt.json
index ad64e8cdf..a45d23790 100644
--- a/app/javascript/dashboard/i18n/locale/fa/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/fa/inboxMgmt.json
@@ -86,6 +86,14 @@
           "PLACEHOLDER": "Please enter your Webhook URL",
           "ERROR": "لطفا آدرس URL صحیحی وارد کنید"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "Copy secret to clipboard",
+          "COPY_SUCCESS": "Secret copied to clipboard",
+          "TOGGLE": "Toggle secret visibility",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "دامنه سایت",
           "PLACEHOLDER": "دامنه سایت خود را وارد کنید (به عنوان مثال: acme.com)"
diff --git a/app/javascript/dashboard/i18n/locale/fa/integrations.json b/app/javascript/dashboard/i18n/locale/fa/integrations.json
index 492563c8d..472b33d73 100644
--- a/app/javascript/dashboard/i18n/locale/fa/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/fa/integrations.json
@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "Custom tool deleted successfully",
         "ERROR_MESSAGE": "Failed to delete custom tool"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "باز کردن صورتحساب",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "لطفاً برای ارتقا با ادمین خود تماس بگیرید."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",
diff --git a/app/javascript/dashboard/i18n/locale/fa/macros.json b/app/javascript/dashboard/i18n/locale/fa/macros.json
index 5221dcb95..e61541f2c 100644
--- a/app/javascript/dashboard/i18n/locale/fa/macros.json
+++ b/app/javascript/dashboard/i18n/locale/fa/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Assign an Agent",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
       "MUTE_CONVERSATION": "بی‌صدا کردن گفتگو",
diff --git a/app/javascript/dashboard/i18n/locale/fa/settings.json b/app/javascript/dashboard/i18n/locale/fa/settings.json
index 5fe16b4c6..49ec42840 100644
--- a/app/javascript/dashboard/i18n/locale/fa/settings.json
+++ b/app/javascript/dashboard/i18n/locale/fa/settings.json
@@ -68,7 +68,8 @@
         "API_SUCCESS": "امضا با موفقیت ذخیره شد",
         "IMAGE_UPLOAD_ERROR": "تصویر ارسال نشد! دوباره امتحان کنید",
         "IMAGE_UPLOAD_SUCCESS": "تصویر با موفقیت اضافه شد. لطفا بر روی ذخیره کلیک کنید تا امضا ذخیره شود",
-        "IMAGE_UPLOAD_SIZE_ERROR": "اندازه تصویر باید کمتر از {size} مگابایت باشد"
+        "IMAGE_UPLOAD_SIZE_ERROR": "اندازه تصویر باید کمتر از {size} مگابایت باشد",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "امضای پیام",
diff --git a/app/javascript/dashboard/i18n/locale/fa/signup.json b/app/javascript/dashboard/i18n/locale/fa/signup.json
index 38a662649..e0b3dcf41 100644
--- a/app/javascript/dashboard/i18n/locale/fa/signup.json
+++ b/app/javascript/dashboard/i18n/locale/fa/signup.json
@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "ارتباط با سرور برقرار نشد، لطفا بعدا امتحان کنید"
     },
     "SUBMIT": "ایجاد حساب کاربری",
-    "HAVE_AN_ACCOUNT": "از قبل حساب‌کاربری دارید؟"
+    "HAVE_AN_ACCOUNT": "از قبل حساب‌کاربری دارید؟",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "ارسال مجدد ایمیل تایید",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/fi/agentBots.json b/app/javascript/dashboard/i18n/locale/fi/agentBots.json
index ed237979f..d2787550f 100644
--- a/app/javascript/dashboard/i18n/locale/fi/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/fi/agentBots.json
@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "Copy secret to clipboard",
+      "COPY_SUCCESS": "Secret copied to clipboard",
+      "TOGGLE": "Toggle secret visibility",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "Done",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "Access Token",
       "DESCRIPTION": "Copy the access token and save it securely",
diff --git a/app/javascript/dashboard/i18n/locale/fi/automation.json b/app/javascript/dashboard/i18n/locale/fi/automation.json
index 0dfca6771..43c1a6a31 100644
--- a/app/javascript/dashboard/i18n/locale/fi/automation.json
+++ b/app/javascript/dashboard/i18n/locale/fi/automation.json
@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Assign to Agent",
       "ASSIGN_TEAM": "Assign a Team",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
       "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
+      "PRIVATE_NOTE": "Sisäinen merkintä",
       "MESSAGE_CONTAINS": "Message Contains",
       "EMAIL": "Sähköposti",
       "INBOX": "Inbox",
diff --git a/app/javascript/dashboard/i18n/locale/fi/components.json b/app/javascript/dashboard/i18n/locale/fi/components.json
index 16b40e1e4..d7dc18f5c 100644
--- a/app/javascript/dashboard/i18n/locale/fi/components.json
+++ b/app/javascript/dashboard/i18n/locale/fi/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Coming Soon!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/fi/contact.json b/app/javascript/dashboard/i18n/locale/fi/contact.json
index 4950073a8..c3db43d17 100644
--- a/app/javascript/dashboard/i18n/locale/fi/contact.json
+++ b/app/javascript/dashboard/i18n/locale/fi/contact.json
@@ -20,6 +20,7 @@
     "CALL": "Call",
     "CALL_INITIATED": "Calling the contact…",
     "CALL_FAILED": "Unable to start the call. Please try again.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Choose a voice inbox"
     },
diff --git a/app/javascript/dashboard/i18n/locale/fi/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/fi/inboxMgmt.json
index d40fb8663..86adbffc6 100644
--- a/app/javascript/dashboard/i18n/locale/fi/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/fi/inboxMgmt.json
@@ -86,6 +86,14 @@
           "PLACEHOLDER": "Please enter your Webhook URL",
           "ERROR": "Anna kelvollinen URL-osoite"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "Copy secret to clipboard",
+          "COPY_SUCCESS": "Secret copied to clipboard",
+          "TOGGLE": "Toggle secret visibility",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "Sivuston verkkotunnus",
           "PLACEHOLDER": "Anna sivuston verkkotunnus (esim. acme.fi)"
diff --git a/app/javascript/dashboard/i18n/locale/fi/integrations.json b/app/javascript/dashboard/i18n/locale/fi/integrations.json
index 2696dee05..cc0c0a0e8 100644
--- a/app/javascript/dashboard/i18n/locale/fi/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/fi/integrations.json
@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "Custom tool deleted successfully",
         "ERROR_MESSAGE": "Failed to delete custom tool"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "Open billing",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",
diff --git a/app/javascript/dashboard/i18n/locale/fi/macros.json b/app/javascript/dashboard/i18n/locale/fi/macros.json
index 5d78f2687..b053ae8c8 100644
--- a/app/javascript/dashboard/i18n/locale/fi/macros.json
+++ b/app/javascript/dashboard/i18n/locale/fi/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Assign an Agent",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
       "MUTE_CONVERSATION": "Mykistä Keskustelu",
diff --git a/app/javascript/dashboard/i18n/locale/fi/settings.json b/app/javascript/dashboard/i18n/locale/fi/settings.json
index bf7d7bc44..5c70b7459 100644
--- a/app/javascript/dashboard/i18n/locale/fi/settings.json
+++ b/app/javascript/dashboard/i18n/locale/fi/settings.json
@@ -68,7 +68,8 @@
         "API_SUCCESS": "Signature saved successfully",
         "IMAGE_UPLOAD_ERROR": "Couldn't upload image! Try again",
         "IMAGE_UPLOAD_SUCCESS": "Image added successfully. Please click on save to save the signature",
-        "IMAGE_UPLOAD_SIZE_ERROR": "Image size should be less than {size}MB"
+        "IMAGE_UPLOAD_SIZE_ERROR": "Image size should be less than {size}MB",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "Message Signature",
diff --git a/app/javascript/dashboard/i18n/locale/fi/signup.json b/app/javascript/dashboard/i18n/locale/fi/signup.json
index a460c1582..b307e6e19 100644
--- a/app/javascript/dashboard/i18n/locale/fi/signup.json
+++ b/app/javascript/dashboard/i18n/locale/fi/signup.json
@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "Yhteyden muodostaminen Woot-palvelimelle ei onnistunut, yritä myöhemmin uudelleen"
     },
     "SUBMIT": "Create account",
-    "HAVE_AN_ACCOUNT": "Onko sinulla jo tili?"
+    "HAVE_AN_ACCOUNT": "Onko sinulla jo tili?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "Resend verification email",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/fr/agentBots.json b/app/javascript/dashboard/i18n/locale/fr/agentBots.json
index 915adb649..28a6179a6 100644
--- a/app/javascript/dashboard/i18n/locale/fr/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/fr/agentBots.json
@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "Impossible de mettre à jour le bot, veuillez réessayer plus tard."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "Copy secret to clipboard",
+      "COPY_SUCCESS": "Secret copied to clipboard",
+      "TOGGLE": "Toggle secret visibility",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "Done",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "Jeton d'accès",
       "DESCRIPTION": "Copiez le jeton d'accès et enregistrez-le en toute sécurité",
diff --git a/app/javascript/dashboard/i18n/locale/fr/automation.json b/app/javascript/dashboard/i18n/locale/fr/automation.json
index a43e34cfa..8455de077 100644
--- a/app/javascript/dashboard/i18n/locale/fr/automation.json
+++ b/app/javascript/dashboard/i18n/locale/fr/automation.json
@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Assigner à un agent",
       "ASSIGN_TEAM": "Assigner une équipe",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Supprimer l’équipe assignée",
       "ADD_LABEL": "Ajouter une étiquette",
       "REMOVE_LABEL": "Supprimer une étiquette",
       "SEND_EMAIL_TO_TEAM": "Envoyer un e-mail à l'équipe",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Type de message",
+      "PRIVATE_NOTE": "Note privée",
       "MESSAGE_CONTAINS": "Le message contient",
       "EMAIL": "Courriel",
       "INBOX": "Boîte de réception",
diff --git a/app/javascript/dashboard/i18n/locale/fr/components.json b/app/javascript/dashboard/i18n/locale/fr/components.json
index 49535efce..53ebf3b1a 100644
--- a/app/javascript/dashboard/i18n/locale/fr/components.json
+++ b/app/javascript/dashboard/i18n/locale/fr/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Bientôt disponible !"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/fr/contact.json b/app/javascript/dashboard/i18n/locale/fr/contact.json
index baded39db..36e12a1b2 100644
--- a/app/javascript/dashboard/i18n/locale/fr/contact.json
+++ b/app/javascript/dashboard/i18n/locale/fr/contact.json
@@ -20,6 +20,7 @@
     "CALL": "Appel",
     "CALL_INITIATED": "Calling the contact…",
     "CALL_FAILED": "Unable to start the call. Please try again.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Choisir une boîte de réception vocale"
     },
diff --git a/app/javascript/dashboard/i18n/locale/fr/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/fr/inboxMgmt.json
index 9b0df9c8d..a96e4de0b 100644
--- a/app/javascript/dashboard/i18n/locale/fr/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/fr/inboxMgmt.json
@@ -86,6 +86,14 @@
           "PLACEHOLDER": "Please enter your Webhook URL",
           "ERROR": "Veuillez entrer une URL valide"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "Copy secret to clipboard",
+          "COPY_SUCCESS": "Secret copied to clipboard",
+          "TOGGLE": "Toggle secret visibility",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "Domaine du site Web",
           "PLACEHOLDER": "Entrez le domaine de votre site Web (ex : acme.com)"
diff --git a/app/javascript/dashboard/i18n/locale/fr/integrations.json b/app/javascript/dashboard/i18n/locale/fr/integrations.json
index 4bbc1b94b..31484f430 100644
--- a/app/javascript/dashboard/i18n/locale/fr/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/fr/integrations.json
@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "Custom tool deleted successfully",
         "ERROR_MESSAGE": "Failed to delete custom tool"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "Ouvrir la facturation",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",
diff --git a/app/javascript/dashboard/i18n/locale/fr/macros.json b/app/javascript/dashboard/i18n/locale/fr/macros.json
index d61e849d8..19b4649e0 100644
--- a/app/javascript/dashboard/i18n/locale/fr/macros.json
+++ b/app/javascript/dashboard/i18n/locale/fr/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Attribuer un agent",
       "ADD_LABEL": "Ajouter une étiquette",
       "REMOVE_LABEL": "Supprimer une étiquette",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Supprimer l’équipe assignée",
       "SEND_EMAIL_TRANSCRIPT": "Envoyer une transcription par e-mail",
       "MUTE_CONVERSATION": "Mettre la conversation en sourdine",
diff --git a/app/javascript/dashboard/i18n/locale/fr/settings.json b/app/javascript/dashboard/i18n/locale/fr/settings.json
index 15dceb726..5629b0351 100644
--- a/app/javascript/dashboard/i18n/locale/fr/settings.json
+++ b/app/javascript/dashboard/i18n/locale/fr/settings.json
@@ -68,7 +68,8 @@
         "API_SUCCESS": "Signature enregistrée avec succès",
         "IMAGE_UPLOAD_ERROR": "Impossible de télécharger l'image! Réessayez",
         "IMAGE_UPLOAD_SUCCESS": "L'image a été ajoutée avec succès. Veuillez cliquer sur Enregistrer pour enregistrer la signature",
-        "IMAGE_UPLOAD_SIZE_ERROR": "La taille de l'image doit être inférieure à {size}Mo"
+        "IMAGE_UPLOAD_SIZE_ERROR": "La taille de l'image doit être inférieure à {size}Mo",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "Signature du message",
diff --git a/app/javascript/dashboard/i18n/locale/fr/signup.json b/app/javascript/dashboard/i18n/locale/fr/signup.json
index 1d3aa0d4f..3ec6e7254 100644
--- a/app/javascript/dashboard/i18n/locale/fr/signup.json
+++ b/app/javascript/dashboard/i18n/locale/fr/signup.json
@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "Impossible de se connecter au serveur Woot, veuillez réessayer plus tard"
     },
     "SUBMIT": "Créer un compte",
-    "HAVE_AN_ACCOUNT": "Vous avez déjà un compte ?"
+    "HAVE_AN_ACCOUNT": "Vous avez déjà un compte ?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "Resend verification email",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/he/agentBots.json b/app/javascript/dashboard/i18n/locale/he/agentBots.json
index a0787013f..021dfb70b 100644
--- a/app/javascript/dashboard/i18n/locale/he/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/he/agentBots.json
@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "לא ניתן לעדכן בוט. אנא נסה שוב."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "Copy secret to clipboard",
+      "COPY_SUCCESS": "Secret copied to clipboard",
+      "TOGGLE": "Toggle secret visibility",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "Done",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "אסימון גישה",
       "DESCRIPTION": "העתק את אסימון הגישה ושמור אותו בבטחה",
diff --git a/app/javascript/dashboard/i18n/locale/he/automation.json b/app/javascript/dashboard/i18n/locale/he/automation.json
index c93ce37ad..eab82a584 100644
--- a/app/javascript/dashboard/i18n/locale/he/automation.json
+++ b/app/javascript/dashboard/i18n/locale/he/automation.json
@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "הקצה לסוכן",
       "ASSIGN_TEAM": "הקצה צוות",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "הסר צוות שהוקצה",
       "ADD_LABEL": "הוסף תווית",
       "REMOVE_LABEL": "הסר תווית",
       "SEND_EMAIL_TO_TEAM": "שלח דוא\"ל לצוות",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "סוג הודעה",
+      "PRIVATE_NOTE": "הערה פרטית",
       "MESSAGE_CONTAINS": "ההודעה מכילה",
       "EMAIL": "דוא\"ל",
       "INBOX": "תיבת דואר נכנס",
diff --git a/app/javascript/dashboard/i18n/locale/he/components.json b/app/javascript/dashboard/i18n/locale/he/components.json
index 7e4a33953..87ba64827 100644
--- a/app/javascript/dashboard/i18n/locale/he/components.json
+++ b/app/javascript/dashboard/i18n/locale/he/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "בקרוב!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/he/contact.json b/app/javascript/dashboard/i18n/locale/he/contact.json
index af89a1f60..e32bbf26f 100644
--- a/app/javascript/dashboard/i18n/locale/he/contact.json
+++ b/app/javascript/dashboard/i18n/locale/he/contact.json
@@ -20,6 +20,7 @@
     "CALL": "התקשר",
     "CALL_INITIATED": "Calling the contact…",
     "CALL_FAILED": "Unable to start the call. Please try again.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "בחר תיבת דואר קולי"
     },
diff --git a/app/javascript/dashboard/i18n/locale/he/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/he/inboxMgmt.json
index 11f790980..64c6f3f06 100644
--- a/app/javascript/dashboard/i18n/locale/he/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/he/inboxMgmt.json
@@ -86,6 +86,14 @@
           "PLACEHOLDER": "אנא הזן את כתובת ה-Webhook URL שלך",
           "ERROR": "אנא הכנס כתובת URL חוקית"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "Copy secret to clipboard",
+          "COPY_SUCCESS": "Secret copied to clipboard",
+          "TOGGLE": "Toggle secret visibility",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "דומיין אתר",
           "PLACEHOLDER": "הזן את שם האתר שלך (למשל: Acme Inc)"
diff --git a/app/javascript/dashboard/i18n/locale/he/integrations.json b/app/javascript/dashboard/i18n/locale/he/integrations.json
index 3bc992b0f..ebdad2ec4 100644
--- a/app/javascript/dashboard/i18n/locale/he/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/he/integrations.json
@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "הכלי המותאם אישית נמחק בהצלחה",
         "ERROR_MESSAGE": "מחיקת הכלי המותאם אישית נכשלה"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "פתח חיוב",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "אנא פנה למנהל המערכת שלך לצורך השדרוג."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",
diff --git a/app/javascript/dashboard/i18n/locale/he/macros.json b/app/javascript/dashboard/i18n/locale/he/macros.json
index 41365acd0..663167e51 100644
--- a/app/javascript/dashboard/i18n/locale/he/macros.json
+++ b/app/javascript/dashboard/i18n/locale/he/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "הקצה סוכן",
       "ADD_LABEL": "הוסף תווית",
       "REMOVE_LABEL": "הסר תווית",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "הסר צוות שהוקצה",
       "SEND_EMAIL_TRANSCRIPT": "שלח תמלול דוא\"ל",
       "MUTE_CONVERSATION": "השתק שיחה",
diff --git a/app/javascript/dashboard/i18n/locale/he/settings.json b/app/javascript/dashboard/i18n/locale/he/settings.json
index 317e096e6..8aa405c49 100644
--- a/app/javascript/dashboard/i18n/locale/he/settings.json
+++ b/app/javascript/dashboard/i18n/locale/he/settings.json
@@ -68,7 +68,8 @@
         "API_SUCCESS": "החתימה נשמרה בהצלחה",
         "IMAGE_UPLOAD_ERROR": "לא ניתן להעלות את התמונה! נסה שוב",
         "IMAGE_UPLOAD_SUCCESS": "התמונה נוספה בהצלחה. אנא לחץ על שמור כדי לשמור את החתימה",
-        "IMAGE_UPLOAD_SIZE_ERROR": "גודל התמונה צריך להיות פחות מ-{size}MB"
+        "IMAGE_UPLOAD_SIZE_ERROR": "גודל התמונה צריך להיות פחות מ-{size}MB",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "חתימת הודעה",
diff --git a/app/javascript/dashboard/i18n/locale/he/signup.json b/app/javascript/dashboard/i18n/locale/he/signup.json
index 702b7be96..81af889f4 100644
--- a/app/javascript/dashboard/i18n/locale/he/signup.json
+++ b/app/javascript/dashboard/i18n/locale/he/signup.json
@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "לא ניתן להתחבר לשרת Woot, נסה שוב מאוחר יותר"
     },
     "SUBMIT": "צור חשבון",
-    "HAVE_AN_ACCOUNT": "כבר יש לך חשבון?"
+    "HAVE_AN_ACCOUNT": "כבר יש לך חשבון?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "שלח מחדש דוא\"ל אימות",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/hi/agentBots.json b/app/javascript/dashboard/i18n/locale/hi/agentBots.json
index dc92016ab..c17ec60d0 100644
--- a/app/javascript/dashboard/i18n/locale/hi/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/hi/agentBots.json
@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "Copy secret to clipboard",
+      "COPY_SUCCESS": "Secret copied to clipboard",
+      "TOGGLE": "Toggle secret visibility",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "Done",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "Access Token",
       "DESCRIPTION": "Copy the access token and save it securely",
diff --git a/app/javascript/dashboard/i18n/locale/hi/automation.json b/app/javascript/dashboard/i18n/locale/hi/automation.json
index 22a9735f4..46f4a520e 100644
--- a/app/javascript/dashboard/i18n/locale/hi/automation.json
+++ b/app/javascript/dashboard/i18n/locale/hi/automation.json
@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Assign to Agent",
       "ASSIGN_TEAM": "Assign a Team",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
       "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
+      "PRIVATE_NOTE": "Private Note",
       "MESSAGE_CONTAINS": "Message Contains",
       "EMAIL": "Email",
       "INBOX": "Inbox",
diff --git a/app/javascript/dashboard/i18n/locale/hi/components.json b/app/javascript/dashboard/i18n/locale/hi/components.json
index 748020e02..ea7ea6eb5 100644
--- a/app/javascript/dashboard/i18n/locale/hi/components.json
+++ b/app/javascript/dashboard/i18n/locale/hi/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Coming Soon!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/hi/contact.json b/app/javascript/dashboard/i18n/locale/hi/contact.json
index b69f88a97..e58921a5e 100644
--- a/app/javascript/dashboard/i18n/locale/hi/contact.json
+++ b/app/javascript/dashboard/i18n/locale/hi/contact.json
@@ -20,6 +20,7 @@
     "CALL": "Call",
     "CALL_INITIATED": "Calling the contact…",
     "CALL_FAILED": "Unable to start the call. Please try again.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Choose a voice inbox"
     },
diff --git a/app/javascript/dashboard/i18n/locale/hi/helpCenter.json b/app/javascript/dashboard/i18n/locale/hi/helpCenter.json
index 16ffbc4ca..c7989a5bd 100644
--- a/app/javascript/dashboard/i18n/locale/hi/helpCenter.json
+++ b/app/javascript/dashboard/i18n/locale/hi/helpCenter.json
@@ -698,7 +698,7 @@
       "EDIT_ARTICLE": {
         "MORE_PROPERTIES": "More properties",
         "UNCATEGORIZED": "Uncategorized",
-        "EDITOR_PLACEHOLDER": "Write something..."
+        "EDITOR_PLACEHOLDER": "Write your content here. Type '/' for formatting options."
       },
       "ARTICLE_PROPERTIES": {
         "ARTICLE_PROPERTIES": "Article properties",
diff --git a/app/javascript/dashboard/i18n/locale/hi/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/hi/inboxMgmt.json
index 38a9bd2c7..f5dd1270e 100644
--- a/app/javascript/dashboard/i18n/locale/hi/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/hi/inboxMgmt.json
@@ -86,6 +86,14 @@
           "PLACEHOLDER": "Please enter your Webhook URL",
           "ERROR": "Please enter a valid URL"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "Copy secret to clipboard",
+          "COPY_SUCCESS": "Secret copied to clipboard",
+          "TOGGLE": "Toggle secret visibility",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "Website Domain",
           "PLACEHOLDER": "Enter your website domain (eg: acme.com)"
diff --git a/app/javascript/dashboard/i18n/locale/hi/integrations.json b/app/javascript/dashboard/i18n/locale/hi/integrations.json
index 2e88278c6..0be5b2278 100644
--- a/app/javascript/dashboard/i18n/locale/hi/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/hi/integrations.json
@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "Custom tool deleted successfully",
         "ERROR_MESSAGE": "Failed to delete custom tool"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "Open billing",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",
diff --git a/app/javascript/dashboard/i18n/locale/hi/macros.json b/app/javascript/dashboard/i18n/locale/hi/macros.json
index e12f0ca73..67a5c5003 100644
--- a/app/javascript/dashboard/i18n/locale/hi/macros.json
+++ b/app/javascript/dashboard/i18n/locale/hi/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Assign an Agent",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
       "MUTE_CONVERSATION": "Mute Conversation",
diff --git a/app/javascript/dashboard/i18n/locale/hi/settings.json b/app/javascript/dashboard/i18n/locale/hi/settings.json
index 805ffee46..51f673f15 100644
--- a/app/javascript/dashboard/i18n/locale/hi/settings.json
+++ b/app/javascript/dashboard/i18n/locale/hi/settings.json
@@ -68,7 +68,8 @@
         "API_SUCCESS": "Signature saved successfully",
         "IMAGE_UPLOAD_ERROR": "Couldn't upload image! Try again",
         "IMAGE_UPLOAD_SUCCESS": "Image added successfully. Please click on save to save the signature",
-        "IMAGE_UPLOAD_SIZE_ERROR": "Image size should be less than {size}MB"
+        "IMAGE_UPLOAD_SIZE_ERROR": "Image size should be less than {size}MB",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "Message Signature",
diff --git a/app/javascript/dashboard/i18n/locale/hi/signup.json b/app/javascript/dashboard/i18n/locale/hi/signup.json
index 746ca0999..d16b10839 100644
--- a/app/javascript/dashboard/i18n/locale/hi/signup.json
+++ b/app/javascript/dashboard/i18n/locale/hi/signup.json
@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
     },
     "SUBMIT": "Create account",
-    "HAVE_AN_ACCOUNT": "Already have an account?"
+    "HAVE_AN_ACCOUNT": "Already have an account?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "Resend verification email",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/hr/agentBots.json b/app/javascript/dashboard/i18n/locale/hr/agentBots.json
index 018cfee80..1e5019dca 100644
--- a/app/javascript/dashboard/i18n/locale/hr/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/hr/agentBots.json
@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "Nije moguće ažurirati bota, molimo pokušajte ponovno."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "Copy secret to clipboard",
+      "COPY_SUCCESS": "Secret copied to clipboard",
+      "TOGGLE": "Toggle secret visibility",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "Done",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "Pristupni token",
       "DESCRIPTION": "Copy the access token and save it securely",
diff --git a/app/javascript/dashboard/i18n/locale/hr/automation.json b/app/javascript/dashboard/i18n/locale/hr/automation.json
index 95d4d7b10..4de4cfd09 100644
--- a/app/javascript/dashboard/i18n/locale/hr/automation.json
+++ b/app/javascript/dashboard/i18n/locale/hr/automation.json
@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Assign to Agent",
       "ASSIGN_TEAM": "Assign a Team",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
       "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
+      "PRIVATE_NOTE": "Private Note",
       "MESSAGE_CONTAINS": "Message Contains",
       "EMAIL": "Email",
       "INBOX": "Inbox",
diff --git a/app/javascript/dashboard/i18n/locale/hr/components.json b/app/javascript/dashboard/i18n/locale/hr/components.json
index 372cb867d..e43d0f95e 100644
--- a/app/javascript/dashboard/i18n/locale/hr/components.json
+++ b/app/javascript/dashboard/i18n/locale/hr/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Coming Soon!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/hr/contact.json b/app/javascript/dashboard/i18n/locale/hr/contact.json
index f8386b234..c388d8978 100644
--- a/app/javascript/dashboard/i18n/locale/hr/contact.json
+++ b/app/javascript/dashboard/i18n/locale/hr/contact.json
@@ -20,6 +20,7 @@
     "CALL": "Call",
     "CALL_INITIATED": "Calling the contact…",
     "CALL_FAILED": "Unable to start the call. Please try again.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Choose a voice inbox"
     },
diff --git a/app/javascript/dashboard/i18n/locale/hr/helpCenter.json b/app/javascript/dashboard/i18n/locale/hr/helpCenter.json
index 8291dee6e..ae07eff13 100644
--- a/app/javascript/dashboard/i18n/locale/hr/helpCenter.json
+++ b/app/javascript/dashboard/i18n/locale/hr/helpCenter.json
@@ -698,7 +698,7 @@
       "EDIT_ARTICLE": {
         "MORE_PROPERTIES": "More properties",
         "UNCATEGORIZED": "Uncategorized",
-        "EDITOR_PLACEHOLDER": "Write something..."
+        "EDITOR_PLACEHOLDER": "Write your content here. Type '/' for formatting options."
       },
       "ARTICLE_PROPERTIES": {
         "ARTICLE_PROPERTIES": "Article properties",
diff --git a/app/javascript/dashboard/i18n/locale/hr/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/hr/inboxMgmt.json
index b59380044..40052a8b3 100644
--- a/app/javascript/dashboard/i18n/locale/hr/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/hr/inboxMgmt.json
@@ -86,6 +86,14 @@
           "PLACEHOLDER": "Please enter your Webhook URL",
           "ERROR": "Please enter a valid URL"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "Copy secret to clipboard",
+          "COPY_SUCCESS": "Secret copied to clipboard",
+          "TOGGLE": "Toggle secret visibility",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "Website Domain",
           "PLACEHOLDER": "Enter your website domain (eg: acme.com)"
diff --git a/app/javascript/dashboard/i18n/locale/hr/integrations.json b/app/javascript/dashboard/i18n/locale/hr/integrations.json
index 81ee3b28a..269c4faac 100644
--- a/app/javascript/dashboard/i18n/locale/hr/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/hr/integrations.json
@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "Custom tool deleted successfully",
         "ERROR_MESSAGE": "Failed to delete custom tool"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "Open billing",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",
diff --git a/app/javascript/dashboard/i18n/locale/hr/macros.json b/app/javascript/dashboard/i18n/locale/hr/macros.json
index bb81f8cb9..188e2cedf 100644
--- a/app/javascript/dashboard/i18n/locale/hr/macros.json
+++ b/app/javascript/dashboard/i18n/locale/hr/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Assign an Agent",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
       "MUTE_CONVERSATION": "Mute Conversation",
diff --git a/app/javascript/dashboard/i18n/locale/hr/settings.json b/app/javascript/dashboard/i18n/locale/hr/settings.json
index 319481096..4ec0300f6 100644
--- a/app/javascript/dashboard/i18n/locale/hr/settings.json
+++ b/app/javascript/dashboard/i18n/locale/hr/settings.json
@@ -68,7 +68,8 @@
         "API_SUCCESS": "Signature saved successfully",
         "IMAGE_UPLOAD_ERROR": "Couldn't upload image! Try again",
         "IMAGE_UPLOAD_SUCCESS": "Image added successfully. Please click on save to save the signature",
-        "IMAGE_UPLOAD_SIZE_ERROR": "Image size should be less than {size}MB"
+        "IMAGE_UPLOAD_SIZE_ERROR": "Image size should be less than {size}MB",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "Message Signature",
diff --git a/app/javascript/dashboard/i18n/locale/hr/signup.json b/app/javascript/dashboard/i18n/locale/hr/signup.json
index ee8f92d85..ac6a702ef 100644
--- a/app/javascript/dashboard/i18n/locale/hr/signup.json
+++ b/app/javascript/dashboard/i18n/locale/hr/signup.json
@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
     },
     "SUBMIT": "Create account",
-    "HAVE_AN_ACCOUNT": "Already have an account?"
+    "HAVE_AN_ACCOUNT": "Already have an account?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "Resend verification email",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/hu/agentBots.json b/app/javascript/dashboard/i18n/locale/hu/agentBots.json
index 12e650448..3105889cf 100644
--- a/app/javascript/dashboard/i18n/locale/hu/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/hu/agentBots.json
@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "Nem tudta frissíteni a botot. Kérjük, próbálja újra."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "Copy secret to clipboard",
+      "COPY_SUCCESS": "Secret copied to clipboard",
+      "TOGGLE": "Toggle secret visibility",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "Done",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "Hozzáférési kulcs",
       "DESCRIPTION": "Copy the access token and save it securely",
diff --git a/app/javascript/dashboard/i18n/locale/hu/automation.json b/app/javascript/dashboard/i18n/locale/hu/automation.json
index bdd2d6cd8..9e7b528ba 100644
--- a/app/javascript/dashboard/i18n/locale/hu/automation.json
+++ b/app/javascript/dashboard/i18n/locale/hu/automation.json
@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Assign to Agent",
       "ASSIGN_TEAM": "Assign a Team",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
       "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
+      "PRIVATE_NOTE": "Privát üzenet",
       "MESSAGE_CONTAINS": "Message Contains",
       "EMAIL": "E-mail",
       "INBOX": "Fiók",
diff --git a/app/javascript/dashboard/i18n/locale/hu/components.json b/app/javascript/dashboard/i18n/locale/hu/components.json
index 22a01aeaf..5fd99eaed 100644
--- a/app/javascript/dashboard/i18n/locale/hu/components.json
+++ b/app/javascript/dashboard/i18n/locale/hu/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Coming Soon!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/hu/contact.json b/app/javascript/dashboard/i18n/locale/hu/contact.json
index 0ef163f1e..c7e10ac65 100644
--- a/app/javascript/dashboard/i18n/locale/hu/contact.json
+++ b/app/javascript/dashboard/i18n/locale/hu/contact.json
@@ -20,6 +20,7 @@
     "CALL": "Call",
     "CALL_INITIATED": "Calling the contact…",
     "CALL_FAILED": "Unable to start the call. Please try again.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Choose a voice inbox"
     },
diff --git a/app/javascript/dashboard/i18n/locale/hu/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/hu/inboxMgmt.json
index 558fbe47a..557694aec 100644
--- a/app/javascript/dashboard/i18n/locale/hu/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/hu/inboxMgmt.json
@@ -86,6 +86,14 @@
           "PLACEHOLDER": "Please enter your Webhook URL",
           "ERROR": "Kérjük helyes URL-t adj meg"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "Copy secret to clipboard",
+          "COPY_SUCCESS": "Secret copied to clipboard",
+          "TOGGLE": "Toggle secret visibility",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "Website domain",
           "PLACEHOLDER": "Add meg weboldalad domainjét (pl.: példa.hu)"
diff --git a/app/javascript/dashboard/i18n/locale/hu/integrations.json b/app/javascript/dashboard/i18n/locale/hu/integrations.json
index bed8f4dd1..f3cab8c72 100644
--- a/app/javascript/dashboard/i18n/locale/hu/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/hu/integrations.json
@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "Custom tool deleted successfully",
         "ERROR_MESSAGE": "Failed to delete custom tool"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "Számlázási beállítások megnyitása",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",
diff --git a/app/javascript/dashboard/i18n/locale/hu/macros.json b/app/javascript/dashboard/i18n/locale/hu/macros.json
index 3e3facdb8..d4592f816 100644
--- a/app/javascript/dashboard/i18n/locale/hu/macros.json
+++ b/app/javascript/dashboard/i18n/locale/hu/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Assign an Agent",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
       "MUTE_CONVERSATION": "Beszélgetés elnémítása",
diff --git a/app/javascript/dashboard/i18n/locale/hu/settings.json b/app/javascript/dashboard/i18n/locale/hu/settings.json
index 4a530b0fc..acde7e91b 100644
--- a/app/javascript/dashboard/i18n/locale/hu/settings.json
+++ b/app/javascript/dashboard/i18n/locale/hu/settings.json
@@ -68,7 +68,8 @@
         "API_SUCCESS": "Aláírás sikeresen mentve",
         "IMAGE_UPLOAD_ERROR": "A képet nem lehet betölteni! Próbálja újra",
         "IMAGE_UPLOAD_SUCCESS": "A kép sikeresen hozzáadva. Az aláírás mentéséhez kattintson a mentésre",
-        "IMAGE_UPLOAD_SIZE_ERROR": "A kép mérete kevesebb, mint {size} MB"
+        "IMAGE_UPLOAD_SIZE_ERROR": "A kép mérete kevesebb, mint {size} MB",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "Üzenet aláírás",
diff --git a/app/javascript/dashboard/i18n/locale/hu/signup.json b/app/javascript/dashboard/i18n/locale/hu/signup.json
index c9f35486e..5e2d2561a 100644
--- a/app/javascript/dashboard/i18n/locale/hu/signup.json
+++ b/app/javascript/dashboard/i18n/locale/hu/signup.json
@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "Nem sikerült csatlakozni a Woot szerverhez, kérjük próbáld később"
     },
     "SUBMIT": "Fiók létrehozása",
-    "HAVE_AN_ACCOUNT": "Már van fiókod?"
+    "HAVE_AN_ACCOUNT": "Már van fiókod?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "Resend verification email",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/hy/agentBots.json b/app/javascript/dashboard/i18n/locale/hy/agentBots.json
index dc92016ab..155cd1d91 100644
--- a/app/javascript/dashboard/i18n/locale/hy/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/hy/agentBots.json
@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "Պատճենել գաղտնաբառը",
+      "COPY_SUCCESS": "Գաղտնաբառը պատճենվել է",
+      "TOGGLE": "Ցուցադրել/թաքցնել գաղտնաբառը",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "Պատրաստ է",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "Access Token",
       "DESCRIPTION": "Copy the access token and save it securely",
diff --git a/app/javascript/dashboard/i18n/locale/hy/automation.json b/app/javascript/dashboard/i18n/locale/hy/automation.json
index 22a9735f4..51bcc4207 100644
--- a/app/javascript/dashboard/i18n/locale/hy/automation.json
+++ b/app/javascript/dashboard/i18n/locale/hy/automation.json
@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Assign to Agent",
       "ASSIGN_TEAM": "Assign a Team",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
       "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
+      "PRIVATE_NOTE": "Գաղտնի նշում",
       "MESSAGE_CONTAINS": "Message Contains",
       "EMAIL": "Email",
       "INBOX": "Inbox",
diff --git a/app/javascript/dashboard/i18n/locale/hy/components.json b/app/javascript/dashboard/i18n/locale/hy/components.json
index 0a2542a84..a75d35b08 100644
--- a/app/javascript/dashboard/i18n/locale/hy/components.json
+++ b/app/javascript/dashboard/i18n/locale/hy/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Coming Soon!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/hy/contact.json b/app/javascript/dashboard/i18n/locale/hy/contact.json
index 7785edab9..a5879aad6 100644
--- a/app/javascript/dashboard/i18n/locale/hy/contact.json
+++ b/app/javascript/dashboard/i18n/locale/hy/contact.json
@@ -20,6 +20,7 @@
     "CALL": "Զանգ",
     "CALL_INITIATED": "Զանգը սկսվում է…",
     "CALL_FAILED": "Չհաջողվեց սկսել զանգը։ Խնդրում ենք փորձել կրկին։",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Ընտրեք ձայնային մուտքագրման արկղը"
     },
diff --git a/app/javascript/dashboard/i18n/locale/hy/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/hy/inboxMgmt.json
index cf46459d3..54ddb3821 100644
--- a/app/javascript/dashboard/i18n/locale/hy/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/hy/inboxMgmt.json
@@ -86,6 +86,14 @@
           "PLACEHOLDER": "Խնդրում ենք մուտքագրել ձեր Webhook URL-ը",
           "ERROR": "Խնդրում ենք մուտքագրել վավեր URL"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "Պատճենել գաղտնաբառը",
+          "COPY_SUCCESS": "Գաղտնաբառը պատճենվել է",
+          "TOGGLE": "Ցուցադրել/թաքցնել գաղտնաբառը",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "Վեբկայքի տիրույթ",
           "PLACEHOLDER": "Մուտքագրեք ձեր վեբկայքի տիրույթը (օրինակ՝ acme.com)"
diff --git a/app/javascript/dashboard/i18n/locale/hy/integrations.json b/app/javascript/dashboard/i18n/locale/hy/integrations.json
index 4ba0d04ed..852ad54c6 100644
--- a/app/javascript/dashboard/i18n/locale/hy/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/hy/integrations.json
@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "Alat tersuai berjaya dipadam",
         "ERROR_MESSAGE": "Gagal memadam alat tersuai"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "Open billing",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",
diff --git a/app/javascript/dashboard/i18n/locale/hy/macros.json b/app/javascript/dashboard/i18n/locale/hy/macros.json
index e12f0ca73..67a5c5003 100644
--- a/app/javascript/dashboard/i18n/locale/hy/macros.json
+++ b/app/javascript/dashboard/i18n/locale/hy/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Assign an Agent",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
       "MUTE_CONVERSATION": "Mute Conversation",
diff --git a/app/javascript/dashboard/i18n/locale/hy/settings.json b/app/javascript/dashboard/i18n/locale/hy/settings.json
index 01cebd986..463da6f97 100644
--- a/app/javascript/dashboard/i18n/locale/hy/settings.json
+++ b/app/javascript/dashboard/i18n/locale/hy/settings.json
@@ -68,7 +68,8 @@
         "API_SUCCESS": "Ստորագրությունը հաջողությամբ պահպանվել է",
         "IMAGE_UPLOAD_ERROR": "Պատկերի վերբեռնումը չհաջողվեց։ Փորձեք կրկին",
         "IMAGE_UPLOAD_SUCCESS": "Պատկերը հաջողությամբ ավելացվեց։ Խնդրում ենք սեղմել պահպանել՝ ստորագրությունը պահպանելու համար",
-        "IMAGE_UPLOAD_SIZE_ERROR": "Պատկերի չափը պետք է լինի {size} ՄԲ-ից փոքր"
+        "IMAGE_UPLOAD_SIZE_ERROR": "Պատկերի չափը պետք է լինի {size} ՄԲ-ից փոքր",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "Հաղորդագրության ստորագրություն",
diff --git a/app/javascript/dashboard/i18n/locale/hy/signup.json b/app/javascript/dashboard/i18n/locale/hy/signup.json
index fa4322493..dc06c7501 100644
--- a/app/javascript/dashboard/i18n/locale/hy/signup.json
+++ b/app/javascript/dashboard/i18n/locale/hy/signup.json
@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
     },
     "SUBMIT": "Create account",
-    "HAVE_AN_ACCOUNT": "Already have an account?"
+    "HAVE_AN_ACCOUNT": "Already have an account?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "Վերակազմակերպել հաստատման էլեկտրոնային փոստը",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/id/agentBots.json b/app/javascript/dashboard/i18n/locale/id/agentBots.json
index 2639f67b0..6f619e280 100644
--- a/app/javascript/dashboard/i18n/locale/id/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/id/agentBots.json
@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "Copy secret to clipboard",
+      "COPY_SUCCESS": "Secret copied to clipboard",
+      "TOGGLE": "Toggle secret visibility",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "Done",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "Token Akses",
       "DESCRIPTION": "Copy the access token and save it securely",
diff --git a/app/javascript/dashboard/i18n/locale/id/automation.json b/app/javascript/dashboard/i18n/locale/id/automation.json
index 8ff80ae93..ca7bc83fc 100644
--- a/app/javascript/dashboard/i18n/locale/id/automation.json
+++ b/app/javascript/dashboard/i18n/locale/id/automation.json
@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Assign to Agent",
       "ASSIGN_TEAM": "Assign a Team",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
       "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
+      "PRIVATE_NOTE": "Catatan Pribadi",
       "MESSAGE_CONTAINS": "Message Contains",
       "EMAIL": "Email",
       "INBOX": "Kotak masuk",
diff --git a/app/javascript/dashboard/i18n/locale/id/components.json b/app/javascript/dashboard/i18n/locale/id/components.json
index 2f1e6802a..e3c2a8b39 100644
--- a/app/javascript/dashboard/i18n/locale/id/components.json
+++ b/app/javascript/dashboard/i18n/locale/id/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Coming Soon!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/id/contact.json b/app/javascript/dashboard/i18n/locale/id/contact.json
index dada842a7..fce8f036e 100644
--- a/app/javascript/dashboard/i18n/locale/id/contact.json
+++ b/app/javascript/dashboard/i18n/locale/id/contact.json
@@ -20,6 +20,7 @@
     "CALL": "Call",
     "CALL_INITIATED": "Calling the contact…",
     "CALL_FAILED": "Unable to start the call. Please try again.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Choose a voice inbox"
     },
diff --git a/app/javascript/dashboard/i18n/locale/id/helpCenter.json b/app/javascript/dashboard/i18n/locale/id/helpCenter.json
index 90daf4180..a121f9ced 100644
--- a/app/javascript/dashboard/i18n/locale/id/helpCenter.json
+++ b/app/javascript/dashboard/i18n/locale/id/helpCenter.json
@@ -698,7 +698,7 @@
       "EDIT_ARTICLE": {
         "MORE_PROPERTIES": "More properties",
         "UNCATEGORIZED": "Tanpa Kategori",
-        "EDITOR_PLACEHOLDER": "Write something..."
+        "EDITOR_PLACEHOLDER": "Write your content here. Type '/' for formatting options."
       },
       "ARTICLE_PROPERTIES": {
         "ARTICLE_PROPERTIES": "Article properties",
diff --git a/app/javascript/dashboard/i18n/locale/id/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/id/inboxMgmt.json
index 40a5ace86..0dc21ea27 100644
--- a/app/javascript/dashboard/i18n/locale/id/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/id/inboxMgmt.json
@@ -86,6 +86,14 @@
           "PLACEHOLDER": "Please enter your Webhook URL",
           "ERROR": "Harap masukkan URL yang valid"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "Copy secret to clipboard",
+          "COPY_SUCCESS": "Secret copied to clipboard",
+          "TOGGLE": "Toggle secret visibility",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "Domain Website",
           "PLACEHOLDER": "Masukkan domain situs web Anda (misalnya: acme.com)"
diff --git a/app/javascript/dashboard/i18n/locale/id/integrations.json b/app/javascript/dashboard/i18n/locale/id/integrations.json
index 523de64e1..f27c1e22b 100644
--- a/app/javascript/dashboard/i18n/locale/id/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/id/integrations.json
@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "Custom tool deleted successfully",
         "ERROR_MESSAGE": "Failed to delete custom tool"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "Buka tagihan",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",
diff --git a/app/javascript/dashboard/i18n/locale/id/macros.json b/app/javascript/dashboard/i18n/locale/id/macros.json
index ff9b66392..1466d1d1b 100644
--- a/app/javascript/dashboard/i18n/locale/id/macros.json
+++ b/app/javascript/dashboard/i18n/locale/id/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Assign an Agent",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
       "MUTE_CONVERSATION": "Matikan Suara Percakapan",
diff --git a/app/javascript/dashboard/i18n/locale/id/settings.json b/app/javascript/dashboard/i18n/locale/id/settings.json
index 93bb7fb58..3a04f306c 100644
--- a/app/javascript/dashboard/i18n/locale/id/settings.json
+++ b/app/javascript/dashboard/i18n/locale/id/settings.json
@@ -68,7 +68,8 @@
         "API_SUCCESS": "Tanda tangan berhasil disimpan",
         "IMAGE_UPLOAD_ERROR": "Couldn't upload image! Try again",
         "IMAGE_UPLOAD_SUCCESS": "Image added successfully. Please click on save to save the signature",
-        "IMAGE_UPLOAD_SIZE_ERROR": "Ukuran gambar harus kurang dari {size}MB"
+        "IMAGE_UPLOAD_SIZE_ERROR": "Ukuran gambar harus kurang dari {size}MB",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "Tanda Tangan Pesan",
diff --git a/app/javascript/dashboard/i18n/locale/id/signup.json b/app/javascript/dashboard/i18n/locale/id/signup.json
index b580845a0..bc1f3ab84 100644
--- a/app/javascript/dashboard/i18n/locale/id/signup.json
+++ b/app/javascript/dashboard/i18n/locale/id/signup.json
@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "Tidak dapat terhubung ke Server Woot, Silahkan coba lagi nanti"
     },
     "SUBMIT": "Buat akun",
-    "HAVE_AN_ACCOUNT": "Sudah punya akun?"
+    "HAVE_AN_ACCOUNT": "Sudah punya akun?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "Resend verification email",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/is/agentBots.json b/app/javascript/dashboard/i18n/locale/is/agentBots.json
index 31fe17975..d35d26597 100644
--- a/app/javascript/dashboard/i18n/locale/is/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/is/agentBots.json
@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "Copy secret to clipboard",
+      "COPY_SUCCESS": "Secret copied to clipboard",
+      "TOGGLE": "Toggle secret visibility",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "Done",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "Aðgangslykill",
       "DESCRIPTION": "Copy the access token and save it securely",
diff --git a/app/javascript/dashboard/i18n/locale/is/automation.json b/app/javascript/dashboard/i18n/locale/is/automation.json
index d6d5c1ae8..aabe5a568 100644
--- a/app/javascript/dashboard/i18n/locale/is/automation.json
+++ b/app/javascript/dashboard/i18n/locale/is/automation.json
@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Assign to Agent",
       "ASSIGN_TEAM": "Assign a Team",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
       "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
+      "PRIVATE_NOTE": "Private Note",
       "MESSAGE_CONTAINS": "Message Contains",
       "EMAIL": "Tölvupóstfang",
       "INBOX": "Innhólf",
diff --git a/app/javascript/dashboard/i18n/locale/is/components.json b/app/javascript/dashboard/i18n/locale/is/components.json
index d3c75b1d6..1a4ab4455 100644
--- a/app/javascript/dashboard/i18n/locale/is/components.json
+++ b/app/javascript/dashboard/i18n/locale/is/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Coming Soon!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/is/contact.json b/app/javascript/dashboard/i18n/locale/is/contact.json
index 8ee019720..76c79686c 100644
--- a/app/javascript/dashboard/i18n/locale/is/contact.json
+++ b/app/javascript/dashboard/i18n/locale/is/contact.json
@@ -20,6 +20,7 @@
     "CALL": "Call",
     "CALL_INITIATED": "Calling the contact…",
     "CALL_FAILED": "Unable to start the call. Please try again.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Choose a voice inbox"
     },
diff --git a/app/javascript/dashboard/i18n/locale/is/helpCenter.json b/app/javascript/dashboard/i18n/locale/is/helpCenter.json
index d68670cd4..e6327269a 100644
--- a/app/javascript/dashboard/i18n/locale/is/helpCenter.json
+++ b/app/javascript/dashboard/i18n/locale/is/helpCenter.json
@@ -698,7 +698,7 @@
       "EDIT_ARTICLE": {
         "MORE_PROPERTIES": "More properties",
         "UNCATEGORIZED": "Uncategorized",
-        "EDITOR_PLACEHOLDER": "Write something..."
+        "EDITOR_PLACEHOLDER": "Write your content here. Type '/' for formatting options."
       },
       "ARTICLE_PROPERTIES": {
         "ARTICLE_PROPERTIES": "Article properties",
diff --git a/app/javascript/dashboard/i18n/locale/is/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/is/inboxMgmt.json
index 8afcdc1c2..c717ee88c 100644
--- a/app/javascript/dashboard/i18n/locale/is/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/is/inboxMgmt.json
@@ -86,6 +86,14 @@
           "PLACEHOLDER": "Please enter your Webhook URL",
           "ERROR": "Vinsamlega skráðu gilt URL"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "Copy secret to clipboard",
+          "COPY_SUCCESS": "Secret copied to clipboard",
+          "TOGGLE": "Toggle secret visibility",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "Lén Vefsíðu",
           "PLACEHOLDER": "Sláðu lénið á vefsíðunni þinni (dæmi: acme.is)"
diff --git a/app/javascript/dashboard/i18n/locale/is/integrations.json b/app/javascript/dashboard/i18n/locale/is/integrations.json
index 74181313d..337f59e3c 100644
--- a/app/javascript/dashboard/i18n/locale/is/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/is/integrations.json
@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "Custom tool deleted successfully",
         "ERROR_MESSAGE": "Failed to delete custom tool"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "Open billing",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",
diff --git a/app/javascript/dashboard/i18n/locale/is/macros.json b/app/javascript/dashboard/i18n/locale/is/macros.json
index 4d5bb632f..bd1b9342d 100644
--- a/app/javascript/dashboard/i18n/locale/is/macros.json
+++ b/app/javascript/dashboard/i18n/locale/is/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Assign an Agent",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
       "MUTE_CONVERSATION": "Þagga Samtal",
diff --git a/app/javascript/dashboard/i18n/locale/is/settings.json b/app/javascript/dashboard/i18n/locale/is/settings.json
index e470fc11f..a317e5195 100644
--- a/app/javascript/dashboard/i18n/locale/is/settings.json
+++ b/app/javascript/dashboard/i18n/locale/is/settings.json
@@ -68,7 +68,8 @@
         "API_SUCCESS": "Undirskrift var vistuð",
         "IMAGE_UPLOAD_ERROR": "Couldn't upload image! Try again",
         "IMAGE_UPLOAD_SUCCESS": "Image added successfully. Please click on save to save the signature",
-        "IMAGE_UPLOAD_SIZE_ERROR": "Image size should be less than {size}MB"
+        "IMAGE_UPLOAD_SIZE_ERROR": "Image size should be less than {size}MB",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "Undirskrift skilaboða",
diff --git a/app/javascript/dashboard/i18n/locale/is/signup.json b/app/javascript/dashboard/i18n/locale/is/signup.json
index 7a7965142..8f5b408cb 100644
--- a/app/javascript/dashboard/i18n/locale/is/signup.json
+++ b/app/javascript/dashboard/i18n/locale/is/signup.json
@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "Náði ekki að tengjast við netþjóna Woot, vinsamlegast reynið aftur"
     },
     "SUBMIT": "Create account",
-    "HAVE_AN_ACCOUNT": "Ertu nú þegar með aðgang?"
+    "HAVE_AN_ACCOUNT": "Ertu nú þegar með aðgang?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "Resend verification email",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/it/agentBots.json b/app/javascript/dashboard/i18n/locale/it/agentBots.json
index 55cc5de67..3b800bc12 100644
--- a/app/javascript/dashboard/i18n/locale/it/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/it/agentBots.json
@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "Impossibile aggiornare il bot. Riprova."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "Copia secret negli appunti",
+      "COPY_SUCCESS": "Secret copiato negli appunti",
+      "TOGGLE": "Cambia visibilità secret",
+      "CREATED_DESC": "Usa il secret qui sotto per verificare le signature dei webhook. Per favore copialo ora, puoi anche trovarlo in seguito nelle impostazioni del bot.",
+      "DONE": "Fatto",
+      "RESET_SUCCESS": "Webhook secret rigenerato con successo",
+      "RESET_ERROR": "Impossibile rigenerare il webhook secret. Riprova"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "Token di Accesso",
       "DESCRIPTION": "Copia il token di accesso e salvalo in un luogo sicuro",
diff --git a/app/javascript/dashboard/i18n/locale/it/automation.json b/app/javascript/dashboard/i18n/locale/it/automation.json
index e9e67cd07..f779061b1 100644
--- a/app/javascript/dashboard/i18n/locale/it/automation.json
+++ b/app/javascript/dashboard/i18n/locale/it/automation.json
@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Assegna a un Operatore",
       "ASSIGN_TEAM": "Assegna a un Team",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Rimuovi Team Assegnato",
       "ADD_LABEL": "Aggiungi Etichetta",
       "REMOVE_LABEL": "Rimuovi Etichetta",
       "SEND_EMAIL_TO_TEAM": "Invia un'email al Team",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Tipo di Messaggio",
+      "PRIVATE_NOTE": "Nota Privata",
       "MESSAGE_CONTAINS": "Il Messaggio Contiene",
       "EMAIL": "Email",
       "INBOX": "Inbox",
diff --git a/app/javascript/dashboard/i18n/locale/it/components.json b/app/javascript/dashboard/i18n/locale/it/components.json
index 9f559cade..e44c5b92c 100644
--- a/app/javascript/dashboard/i18n/locale/it/components.json
+++ b/app/javascript/dashboard/i18n/locale/it/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Coming Soon!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/it/contact.json b/app/javascript/dashboard/i18n/locale/it/contact.json
index 892de6660..915d8af28 100644
--- a/app/javascript/dashboard/i18n/locale/it/contact.json
+++ b/app/javascript/dashboard/i18n/locale/it/contact.json
@@ -20,6 +20,7 @@
     "CALL": "Chiama",
     "CALL_INITIATED": "Chiamando il contatto…",
     "CALL_FAILED": "Impossibile avviare la chiamata. Riprova.",
+    "CLICK_TO_EDIT": "Clicca per modificare",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Scegli una inbox vocale"
     },
diff --git a/app/javascript/dashboard/i18n/locale/it/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/it/inboxMgmt.json
index f76065367..91c7d51f0 100644
--- a/app/javascript/dashboard/i18n/locale/it/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/it/inboxMgmt.json
@@ -86,6 +86,14 @@
           "PLACEHOLDER": "Inserisci il tuo URL Webhook",
           "ERROR": "Inserisci un URL valido"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "Copia secret negli appunti",
+          "COPY_SUCCESS": "Secret copiato negli appunti",
+          "TOGGLE": "Cambia visibilità secret",
+          "RESET_SUCCESS": "Webhook secret rigenerato con successo",
+          "RESET_ERROR": "Impossibile rigenerare il webhook secret. Riprova"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "Dominio del Sito",
           "PLACEHOLDER": "Inserisci il dominio del tuo sito web (es: acme.com)"
diff --git a/app/javascript/dashboard/i18n/locale/it/integrations.json b/app/javascript/dashboard/i18n/locale/it/integrations.json
index 523de2d32..0c41aee3e 100644
--- a/app/javascript/dashboard/i18n/locale/it/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/it/integrations.json
@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "Strumento personalizzato eliminato correttamente",
         "ERROR_MESSAGE": "Impossibile eliminare lo strumento personalizzato"
       },
+      "PAYWALL": {
+        "TITLE": "Aggiorna per utilizzare gli strumenti con Captain",
+        "AVAILABLE_ON": "Gli strumenti Captain sono disponibili solo nei piani Business e Enterprise. Si prega di aggiornare al piano Business per utilizzare la funzionalità.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "Apri fatturazione",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Gli strumenti Captain sono disponibili solo nei piani a pagamento.",
+        "UPGRADE_PROMPT": "Aggiorna a un piano a pagamento per utilizzare questa funzione.",
+        "ASK_ADMIN": "Contatta il tuo amministratore per l'aggiornamento."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",
diff --git a/app/javascript/dashboard/i18n/locale/it/macros.json b/app/javascript/dashboard/i18n/locale/it/macros.json
index 1a05380ad..c91b69cee 100644
--- a/app/javascript/dashboard/i18n/locale/it/macros.json
+++ b/app/javascript/dashboard/i18n/locale/it/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Assegna un Operatore",
       "ADD_LABEL": "Aggiungi Etichetta",
       "REMOVE_LABEL": "Rimuovi Etichetta",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Rimuovi Team Assegnato",
       "SEND_EMAIL_TRANSCRIPT": "Invia una Trascrizione Email",
       "MUTE_CONVERSATION": "Silenzia Conversazione",
diff --git a/app/javascript/dashboard/i18n/locale/it/settings.json b/app/javascript/dashboard/i18n/locale/it/settings.json
index 32b3cdd10..c210c8872 100644
--- a/app/javascript/dashboard/i18n/locale/it/settings.json
+++ b/app/javascript/dashboard/i18n/locale/it/settings.json
@@ -68,7 +68,8 @@
         "API_SUCCESS": "Firma salvata con successo",
         "IMAGE_UPLOAD_ERROR": "Impossibile caricare l'immagine! Riprova",
         "IMAGE_UPLOAD_SUCCESS": "Immagine aggiunta con successo. Clicca su Salva per salvare la firma",
-        "IMAGE_UPLOAD_SIZE_ERROR": "La dimensione dell'immagine deve essere inferiore a {size}MB"
+        "IMAGE_UPLOAD_SIZE_ERROR": "La dimensione dell'immagine deve essere inferiore a {size}MB",
+        "INLINE_IMAGE_WARNING": "Le immagini in linea non possono più essere incollate. Si prega di utilizzare il pulsante di caricamento dell'immagine per aggiungere immagini alla firma."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "Firma del messaggio",
diff --git a/app/javascript/dashboard/i18n/locale/it/signup.json b/app/javascript/dashboard/i18n/locale/it/signup.json
index 86c8fdf2f..a07e38934 100644
--- a/app/javascript/dashboard/i18n/locale/it/signup.json
+++ b/app/javascript/dashboard/i18n/locale/it/signup.json
@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "Impossibile connettersi al server Woot. Riprova."
     },
     "SUBMIT": "Crea account",
-    "HAVE_AN_ACCOUNT": "Hai già un account?"
+    "HAVE_AN_ACCOUNT": "Hai già un account?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Controlla le tue email",
+      "DESCRIPTION": "Abbiamo inviato un link di verifica a {email}. Clicca sul link per verificare la tua email e iniziare.",
+      "RESEND": "Invia nuovamente email di verifica",
+      "RESEND_SUCCESS": "Email di verifica inviata. Controlla la tua casella di posta.",
+      "RESEND_ERROR": "Impossibile inviare l'email di verifica. Riprova."
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ja/agentBots.json b/app/javascript/dashboard/i18n/locale/ja/agentBots.json
index 776fa5517..5b61845bc 100644
--- a/app/javascript/dashboard/i18n/locale/ja/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/ja/agentBots.json
@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "ボットを更新できませんでした。再試行してください。"
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "Copy secret to clipboard",
+      "COPY_SUCCESS": "Secret copied to clipboard",
+      "TOGGLE": "Toggle secret visibility",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "Done",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "アクセストークン",
       "DESCRIPTION": "Copy the access token and save it securely",
diff --git a/app/javascript/dashboard/i18n/locale/ja/automation.json b/app/javascript/dashboard/i18n/locale/ja/automation.json
index f8def7fba..4d19e9150 100644
--- a/app/javascript/dashboard/i18n/locale/ja/automation.json
+++ b/app/javascript/dashboard/i18n/locale/ja/automation.json
@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Assign to Agent",
       "ASSIGN_TEAM": "Assign a Team",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
       "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
+      "PRIVATE_NOTE": "非公開メモ",
       "MESSAGE_CONTAINS": "Message Contains",
       "EMAIL": "Eメール",
       "INBOX": "受信トレイ",
diff --git a/app/javascript/dashboard/i18n/locale/ja/components.json b/app/javascript/dashboard/i18n/locale/ja/components.json
index f91e4f5d4..4b7f15413 100644
--- a/app/javascript/dashboard/i18n/locale/ja/components.json
+++ b/app/javascript/dashboard/i18n/locale/ja/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Coming Soon!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ja/contact.json b/app/javascript/dashboard/i18n/locale/ja/contact.json
index 3b9bb73a7..d401d54ee 100644
--- a/app/javascript/dashboard/i18n/locale/ja/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ja/contact.json
@@ -20,6 +20,7 @@
     "CALL": "Call",
     "CALL_INITIATED": "Calling the contact…",
     "CALL_FAILED": "Unable to start the call. Please try again.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Choose a voice inbox"
     },
diff --git a/app/javascript/dashboard/i18n/locale/ja/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ja/inboxMgmt.json
index 17994dc40..409934efe 100644
--- a/app/javascript/dashboard/i18n/locale/ja/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ja/inboxMgmt.json
@@ -86,6 +86,14 @@
           "PLACEHOLDER": "Webhook URLを入力してください",
           "ERROR": "有効なURLを入力してください"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "Copy secret to clipboard",
+          "COPY_SUCCESS": "Secret copied to clipboard",
+          "TOGGLE": "Toggle secret visibility",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "ウェブサイトのドメイン",
           "PLACEHOLDER": "ウェブサイトのドメインを入力してください(例：acme.com)"
diff --git a/app/javascript/dashboard/i18n/locale/ja/integrations.json b/app/javascript/dashboard/i18n/locale/ja/integrations.json
index 0df440e47..c501c1993 100644
--- a/app/javascript/dashboard/i18n/locale/ja/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ja/integrations.json
@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "Custom tool deleted successfully",
         "ERROR_MESSAGE": "Failed to delete custom tool"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "請求情報を開く",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "管理者にアップグレードを依頼してください。"
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",
diff --git a/app/javascript/dashboard/i18n/locale/ja/macros.json b/app/javascript/dashboard/i18n/locale/ja/macros.json
index 0a1bbbca5..59909faba 100644
--- a/app/javascript/dashboard/i18n/locale/ja/macros.json
+++ b/app/javascript/dashboard/i18n/locale/ja/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Assign an Agent",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
       "MUTE_CONVERSATION": "会話をミュート",
diff --git a/app/javascript/dashboard/i18n/locale/ja/settings.json b/app/javascript/dashboard/i18n/locale/ja/settings.json
index bb4290648..abc8872e2 100644
--- a/app/javascript/dashboard/i18n/locale/ja/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ja/settings.json
@@ -68,7 +68,8 @@
         "API_SUCCESS": "署名が正常に保存されました",
         "IMAGE_UPLOAD_ERROR": "画像をアップロードできませんでした。もう一度お試しください。",
         "IMAGE_UPLOAD_SUCCESS": "画像が正常に追加されました。保存をクリックして署名を保存してください。",
-        "IMAGE_UPLOAD_SIZE_ERROR": "画像サイズは{size}MB未満である必要があります"
+        "IMAGE_UPLOAD_SIZE_ERROR": "画像サイズは{size}MB未満である必要があります",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "メッセージ署名",
diff --git a/app/javascript/dashboard/i18n/locale/ja/signup.json b/app/javascript/dashboard/i18n/locale/ja/signup.json
index aa0b74a44..45bc7d6e9 100644
--- a/app/javascript/dashboard/i18n/locale/ja/signup.json
+++ b/app/javascript/dashboard/i18n/locale/ja/signup.json
@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "Wootサーバーに接続できませんでした。後でもう一度お試しください。"
     },
     "SUBMIT": "アカウントを作成",
-    "HAVE_AN_ACCOUNT": "すでにアカウントをお持ちですか？"
+    "HAVE_AN_ACCOUNT": "すでにアカウントをお持ちですか？",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "認証メールを再送",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ka/agentBots.json b/app/javascript/dashboard/i18n/locale/ka/agentBots.json
index 437a1c612..099cd276b 100644
--- a/app/javascript/dashboard/i18n/locale/ka/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/ka/agentBots.json
@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "საიდუმლოს კოპირება კლიპბორდზე",
+      "COPY_SUCCESS": "საიდუმლო კლიპბორდზე გადაწერილია",
+      "TOGGLE": "საიდუმლოს ხილვადობის გადართვა",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "მზადაა",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "წვდომის ტოკენი",
       "DESCRIPTION": "დააკოპირეთ წვდომის ტოკენი და უსაფრთხოდ შეინახეთ",
diff --git a/app/javascript/dashboard/i18n/locale/ka/automation.json b/app/javascript/dashboard/i18n/locale/ka/automation.json
index e4b78e3c3..cb865d8c3 100644
--- a/app/javascript/dashboard/i18n/locale/ka/automation.json
+++ b/app/javascript/dashboard/i18n/locale/ka/automation.json
@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "აგენტის მინიჭება",
       "ASSIGN_TEAM": "გუნდის მინიჭება",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "ADD_LABEL": "იარლიყის დამატება",
       "REMOVE_LABEL": "იარლიყის მოცილება",
       "SEND_EMAIL_TO_TEAM": "ელფოსტის გაგზავნა გუნდისთვის",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "შეტყობინების ტიპი",
+      "PRIVATE_NOTE": "Private Note",
       "MESSAGE_CONTAINS": "შეტყობინება შეიცავს",
       "EMAIL": "ელფოსტა",
       "INBOX": "ინბოქსი",
diff --git a/app/javascript/dashboard/i18n/locale/ka/components.json b/app/javascript/dashboard/i18n/locale/ka/components.json
index 0a2542a84..a75d35b08 100644
--- a/app/javascript/dashboard/i18n/locale/ka/components.json
+++ b/app/javascript/dashboard/i18n/locale/ka/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Coming Soon!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ka/contact.json b/app/javascript/dashboard/i18n/locale/ka/contact.json
index bf80c5567..726f40ada 100644
--- a/app/javascript/dashboard/i18n/locale/ka/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ka/contact.json
@@ -20,6 +20,7 @@
     "CALL": "დარეკვა",
     "CALL_INITIATED": "Calling the contact…",
     "CALL_FAILED": "Unable to start the call. Please try again.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "აირჩიეთ ხმოვანი საფოსტო ყუთი"
     },
diff --git a/app/javascript/dashboard/i18n/locale/ka/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ka/inboxMgmt.json
index 09643219a..bb79e1ea2 100644
--- a/app/javascript/dashboard/i18n/locale/ka/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ka/inboxMgmt.json
@@ -86,6 +86,14 @@
           "PLACEHOLDER": "გთხოვთ, შეიყვანეთ თქვენი Webhook URL",
           "ERROR": "გთხოვთ, შეიყვანოთ ვალიდური URL"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "საიდუმლოს კოპირება კლიპბორდზე",
+          "COPY_SUCCESS": "საიდუმლო კლიპბორდზე გადაწერილია",
+          "TOGGLE": "საიდუმლოს ხილვადობის გადართვა",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "ვებგვერდის დომენი",
           "PLACEHOLDER": "შეიყვანეთ თქვენი ვებსაიტის დომენი (მაგ: acme.com)"
diff --git a/app/javascript/dashboard/i18n/locale/ka/integrations.json b/app/javascript/dashboard/i18n/locale/ka/integrations.json
index df76bfabc..ec8452ce2 100644
--- a/app/javascript/dashboard/i18n/locale/ka/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ka/integrations.json
@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "კასტომური ხელსაწყო წარმატებით წაიშალა",
         "ERROR_MESSAGE": "კასტომური ხელსაწყოს წაშლა ვერ მოხერხდა"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "Open billing",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",
diff --git a/app/javascript/dashboard/i18n/locale/ka/macros.json b/app/javascript/dashboard/i18n/locale/ka/macros.json
index 182732c3c..9e25712ff 100644
--- a/app/javascript/dashboard/i18n/locale/ka/macros.json
+++ b/app/javascript/dashboard/i18n/locale/ka/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Assign an Agent",
       "ADD_LABEL": "იარლიყის დამატება",
       "REMOVE_LABEL": "იარლიყის მოცილება",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "SEND_EMAIL_TRANSCRIPT": "საუბრის ჩანაწერის გაგზავნა ელფოსტით",
       "MUTE_CONVERSATION": "საუბრის დადუმება",
diff --git a/app/javascript/dashboard/i18n/locale/ka/settings.json b/app/javascript/dashboard/i18n/locale/ka/settings.json
index 2333f765a..118461266 100644
--- a/app/javascript/dashboard/i18n/locale/ka/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ka/settings.json
@@ -68,7 +68,8 @@
         "API_SUCCESS": "ხელმოწერა წარმატებით შენახულია",
         "IMAGE_UPLOAD_ERROR": "Couldn't upload image! Try again",
         "IMAGE_UPLOAD_SUCCESS": "Image added successfully. Please click on save to save the signature",
-        "IMAGE_UPLOAD_SIZE_ERROR": "Image size should be less than {size}MB"
+        "IMAGE_UPLOAD_SIZE_ERROR": "Image size should be less than {size}MB",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "მესიჯის ხელმოწერა",
diff --git a/app/javascript/dashboard/i18n/locale/ka/signup.json b/app/javascript/dashboard/i18n/locale/ka/signup.json
index 5140c3c92..71a039e7d 100644
--- a/app/javascript/dashboard/i18n/locale/ka/signup.json
+++ b/app/javascript/dashboard/i18n/locale/ka/signup.json
@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
     },
     "SUBMIT": "Create account",
-    "HAVE_AN_ACCOUNT": "Already have an account?"
+    "HAVE_AN_ACCOUNT": "Already have an account?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "Resend verification email",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ko/agentBots.json b/app/javascript/dashboard/i18n/locale/ko/agentBots.json
index 87296ccd3..6135d5a96 100644
--- a/app/javascript/dashboard/i18n/locale/ko/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/ko/agentBots.json
@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "봇을 업데이트할 수 없습니다. 다시 시도하십시오."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "시크릿을 클립보드에 복사",
+      "COPY_SUCCESS": "시크릿이 클립보드에 복사되었습니다",
+      "TOGGLE": "시크릿 표시 전환",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "Done",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "액세스 토큰",
       "DESCRIPTION": "액세스 토큰을 복사하여 안전하게 보관하십시오.",
diff --git a/app/javascript/dashboard/i18n/locale/ko/automation.json b/app/javascript/dashboard/i18n/locale/ko/automation.json
index 19636cb22..59be1f768 100644
--- a/app/javascript/dashboard/i18n/locale/ko/automation.json
+++ b/app/javascript/dashboard/i18n/locale/ko/automation.json
@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "에이전트에게 배정",
       "ASSIGN_TEAM": "팀 배정",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "배정된 팀 제거",
       "ADD_LABEL": "라벨 추가",
       "REMOVE_LABEL": "라벨 제거",
       "SEND_EMAIL_TO_TEAM": "팀에 이메일 보내기",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "메시지 유형",
+      "PRIVATE_NOTE": "개인 노트",
       "MESSAGE_CONTAINS": "메시지 포함",
       "EMAIL": "이메일",
       "INBOX": "받은 메시지함",
diff --git a/app/javascript/dashboard/i18n/locale/ko/components.json b/app/javascript/dashboard/i18n/locale/ko/components.json
index f457ed7d5..d25d205fd 100644
--- a/app/javascript/dashboard/i18n/locale/ko/components.json
+++ b/app/javascript/dashboard/i18n/locale/ko/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "곧 출시 예정!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ko/contact.json b/app/javascript/dashboard/i18n/locale/ko/contact.json
index d7fc9e90e..daad5a048 100644
--- a/app/javascript/dashboard/i18n/locale/ko/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ko/contact.json
@@ -20,6 +20,7 @@
     "CALL": "통화",
     "CALL_INITIATED": "연락처에 전화 거는 중...",
     "CALL_FAILED": "통화를 시작할 수 없습니다. 다시 시도하십시오.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "음성 받은 메시지함 선택"
     },
diff --git a/app/javascript/dashboard/i18n/locale/ko/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ko/inboxMgmt.json
index a7ac2e42c..519198e9e 100644
--- a/app/javascript/dashboard/i18n/locale/ko/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ko/inboxMgmt.json
@@ -86,6 +86,14 @@
           "PLACEHOLDER": "웹훅 URL을 입력하십시오.",
           "ERROR": "올바른 URL을 입력하십시오."
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "시크릿을 클립보드에 복사",
+          "COPY_SUCCESS": "시크릿이 클립보드에 복사되었습니다",
+          "TOGGLE": "시크릿 표시 전환",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "웹사이트 도메인",
           "PLACEHOLDER": "웹사이트 도메인을 입력하십시오 (예: acme.com)"
diff --git a/app/javascript/dashboard/i18n/locale/ko/integrations.json b/app/javascript/dashboard/i18n/locale/ko/integrations.json
index a7b91f18a..94d6599e0 100644
--- a/app/javascript/dashboard/i18n/locale/ko/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ko/integrations.json
@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "사용자 정의 도구가 성공적으로 삭제되었습니다",
         "ERROR_MESSAGE": "사용자 정의 도구를 삭제하지 못했습니다"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "청구서 열기",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "업그레이드에 대해 관리자에게 문의하십시오."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",
diff --git a/app/javascript/dashboard/i18n/locale/ko/macros.json b/app/javascript/dashboard/i18n/locale/ko/macros.json
index dfa9fba44..e5d913c76 100644
--- a/app/javascript/dashboard/i18n/locale/ko/macros.json
+++ b/app/javascript/dashboard/i18n/locale/ko/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "에이전트 배정",
       "ADD_LABEL": "라벨 추가",
       "REMOVE_LABEL": "라벨 제거",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "배정된 팀 제거",
       "SEND_EMAIL_TRANSCRIPT": "이메일 대화 내용 전송",
       "MUTE_CONVERSATION": "대화 음소거",
diff --git a/app/javascript/dashboard/i18n/locale/ko/settings.json b/app/javascript/dashboard/i18n/locale/ko/settings.json
index 69a5e08f6..225be4cb6 100644
--- a/app/javascript/dashboard/i18n/locale/ko/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ko/settings.json
@@ -68,7 +68,8 @@
         "API_SUCCESS": "서명이 성공적으로 저장되었습니다",
         "IMAGE_UPLOAD_ERROR": "이미지를 업로드할 수 없습니다! 다시 시도하십시오",
         "IMAGE_UPLOAD_SUCCESS": "이미지가 성공적으로 추가되었습니다. 저장을 클릭하여 서명을 저장하십시오",
-        "IMAGE_UPLOAD_SIZE_ERROR": "이미지 크기는 {size}MB 미만이어야 합니다"
+        "IMAGE_UPLOAD_SIZE_ERROR": "이미지 크기는 {size}MB 미만이어야 합니다",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "메시지 서명",
diff --git a/app/javascript/dashboard/i18n/locale/ko/signup.json b/app/javascript/dashboard/i18n/locale/ko/signup.json
index 6e6e9e854..008f58683 100644
--- a/app/javascript/dashboard/i18n/locale/ko/signup.json
+++ b/app/javascript/dashboard/i18n/locale/ko/signup.json
@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "Chatwoot 서버에 연결할 수 없습니다. 나중에 다시 시도하십시오."
     },
     "SUBMIT": "계정 만들기",
-    "HAVE_AN_ACCOUNT": "이미 계정이 있으십니까?"
+    "HAVE_AN_ACCOUNT": "이미 계정이 있으십니까?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "인증 이메일 다시 보내기",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/lt/agentBots.json b/app/javascript/dashboard/i18n/locale/lt/agentBots.json
index 7812085bc..a1ea2a669 100644
--- a/app/javascript/dashboard/i18n/locale/lt/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/lt/agentBots.json
@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "Nepavyko atnaujinti boto. Bandykite dar kartą vėliau."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "Copy secret to clipboard",
+      "COPY_SUCCESS": "Secret copied to clipboard",
+      "TOGGLE": "Toggle secret visibility",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "Done",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "Prieeigos raktas",
       "DESCRIPTION": "Copy the access token and save it securely",
diff --git a/app/javascript/dashboard/i18n/locale/lt/automation.json b/app/javascript/dashboard/i18n/locale/lt/automation.json
index 3a1e1549a..4fa4b169e 100644
--- a/app/javascript/dashboard/i18n/locale/lt/automation.json
+++ b/app/javascript/dashboard/i18n/locale/lt/automation.json
@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Assign to Agent",
       "ASSIGN_TEAM": "Assign a Team",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
       "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
+      "PRIVATE_NOTE": "Privati pastaba",
       "MESSAGE_CONTAINS": "Message Contains",
       "EMAIL": "El. paštas",
       "INBOX": "Gautų laiškų aplankas",
diff --git a/app/javascript/dashboard/i18n/locale/lt/components.json b/app/javascript/dashboard/i18n/locale/lt/components.json
index 52980d59f..9fbe67cba 100644
--- a/app/javascript/dashboard/i18n/locale/lt/components.json
+++ b/app/javascript/dashboard/i18n/locale/lt/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Coming Soon!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/lt/contact.json b/app/javascript/dashboard/i18n/locale/lt/contact.json
index 9538b4a71..5597a73c4 100644
--- a/app/javascript/dashboard/i18n/locale/lt/contact.json
+++ b/app/javascript/dashboard/i18n/locale/lt/contact.json
@@ -20,6 +20,7 @@
     "CALL": "Call",
     "CALL_INITIATED": "Skambinama kontaktui...",
     "CALL_FAILED": "Nepavyko pradėti skambučio. Bandykite dar kartą.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Choose a voice inbox"
     },
diff --git a/app/javascript/dashboard/i18n/locale/lt/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/lt/inboxMgmt.json
index cea5436dd..ee23589a2 100644
--- a/app/javascript/dashboard/i18n/locale/lt/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/lt/inboxMgmt.json
@@ -86,6 +86,14 @@
           "PLACEHOLDER": "Please enter your Webhook URL",
           "ERROR": "Prašome įvesti tesingą URL adresą"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "Copy secret to clipboard",
+          "COPY_SUCCESS": "Secret copied to clipboard",
+          "TOGGLE": "Toggle secret visibility",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "Internetinio svetainės domenas",
           "PLACEHOLDER": "Įveskite savo internetinės svetainės pavadinimą (pvz.: Acme Inc)"
diff --git a/app/javascript/dashboard/i18n/locale/lt/integrations.json b/app/javascript/dashboard/i18n/locale/lt/integrations.json
index 0fc5f490f..b27f860c5 100644
--- a/app/javascript/dashboard/i18n/locale/lt/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/lt/integrations.json
@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "Custom tool deleted successfully",
         "ERROR_MESSAGE": "Failed to delete custom tool"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "Atidaryti mokėjimą",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",
diff --git a/app/javascript/dashboard/i18n/locale/lt/macros.json b/app/javascript/dashboard/i18n/locale/lt/macros.json
index 6dba5c1ff..ce7e88310 100644
--- a/app/javascript/dashboard/i18n/locale/lt/macros.json
+++ b/app/javascript/dashboard/i18n/locale/lt/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Assign an Agent",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
       "MUTE_CONVERSATION": "Tildyti pokalbį",
diff --git a/app/javascript/dashboard/i18n/locale/lt/settings.json b/app/javascript/dashboard/i18n/locale/lt/settings.json
index 64f0ea307..51c8a9e54 100644
--- a/app/javascript/dashboard/i18n/locale/lt/settings.json
+++ b/app/javascript/dashboard/i18n/locale/lt/settings.json
@@ -68,7 +68,8 @@
         "API_SUCCESS": "Parašas išsaugotas sėkmingai",
         "IMAGE_UPLOAD_ERROR": "Nepavyko įkelti vaizdo! Prašau, pabandykite dar kartą",
         "IMAGE_UPLOAD_SUCCESS": "Vaizdas sėkmingai pridėtas. Spustelėkite \"Išsaugoti\", kad išsaugotumėte parašą",
-        "IMAGE_UPLOAD_SIZE_ERROR": "Paveiksliuko dydis turi būti mažesnis nei {size} MB"
+        "IMAGE_UPLOAD_SIZE_ERROR": "Paveiksliuko dydis turi būti mažesnis nei {size} MB",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "Pranešimo parašas",
diff --git a/app/javascript/dashboard/i18n/locale/lt/signup.json b/app/javascript/dashboard/i18n/locale/lt/signup.json
index 8b8a93759..4200b6587 100644
--- a/app/javascript/dashboard/i18n/locale/lt/signup.json
+++ b/app/javascript/dashboard/i18n/locale/lt/signup.json
@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
     },
     "SUBMIT": "Sukurti paskyrą",
-    "HAVE_AN_ACCOUNT": "Jau turi prisijungimo paskyrą?"
+    "HAVE_AN_ACCOUNT": "Jau turi prisijungimo paskyrą?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "Resend verification email",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/lv/agentBots.json b/app/javascript/dashboard/i18n/locale/lv/agentBots.json
index 32199bec2..af6ef9e2c 100644
--- a/app/javascript/dashboard/i18n/locale/lv/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/lv/agentBots.json
@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "Nevarēja atjaunināt robotu. Lūdzu mēģiniet vēlreiz."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "Copy secret to clipboard",
+      "COPY_SUCCESS": "Secret copied to clipboard",
+      "TOGGLE": "Toggle secret visibility",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "Done",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "Piekļuves Token",
       "DESCRIPTION": "Copy the access token and save it securely",
diff --git a/app/javascript/dashboard/i18n/locale/lv/automation.json b/app/javascript/dashboard/i18n/locale/lv/automation.json
index 2e7ec674b..cac761605 100644
--- a/app/javascript/dashboard/i18n/locale/lv/automation.json
+++ b/app/javascript/dashboard/i18n/locale/lv/automation.json
@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Piešķirt Aģentam",
       "ASSIGN_TEAM": "Piešķirt Komandai",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Noņemt Piešķirto Komandu",
       "ADD_LABEL": "Pievienot Etiķeti",
       "REMOVE_LABEL": "Noņemt Etiķeti",
       "SEND_EMAIL_TO_TEAM": "Nosūtīt E-pastu Komandai",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Ziņojuma Tips",
+      "PRIVATE_NOTE": "Privāta Piezīme",
       "MESSAGE_CONTAINS": "Ziņojums Satur",
       "EMAIL": "E-pasts",
       "INBOX": "Iesūtne",
diff --git a/app/javascript/dashboard/i18n/locale/lv/components.json b/app/javascript/dashboard/i18n/locale/lv/components.json
index fc47b929f..869838135 100644
--- a/app/javascript/dashboard/i18n/locale/lv/components.json
+++ b/app/javascript/dashboard/i18n/locale/lv/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Coming Soon!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/lv/contact.json b/app/javascript/dashboard/i18n/locale/lv/contact.json
index fa9e6755e..8050fc0c3 100644
--- a/app/javascript/dashboard/i18n/locale/lv/contact.json
+++ b/app/javascript/dashboard/i18n/locale/lv/contact.json
@@ -20,6 +20,7 @@
     "CALL": "Call",
     "CALL_INITIATED": "Calling the contact…",
     "CALL_FAILED": "Unable to start the call. Please try again.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Choose a voice inbox"
     },
diff --git a/app/javascript/dashboard/i18n/locale/lv/helpCenter.json b/app/javascript/dashboard/i18n/locale/lv/helpCenter.json
index 1c61d5cb5..3e74d4ada 100644
--- a/app/javascript/dashboard/i18n/locale/lv/helpCenter.json
+++ b/app/javascript/dashboard/i18n/locale/lv/helpCenter.json
@@ -698,7 +698,7 @@
       "EDIT_ARTICLE": {
         "MORE_PROPERTIES": "Papildu īpašības",
         "UNCATEGORIZED": "Bez kategorijas",
-        "EDITOR_PLACEHOLDER": "Uzrakstiet kaut ko..."
+        "EDITOR_PLACEHOLDER": "Write your content here. Type '/' for formatting options."
       },
       "ARTICLE_PROPERTIES": {
         "ARTICLE_PROPERTIES": "Raksta īpašības",
diff --git a/app/javascript/dashboard/i18n/locale/lv/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/lv/inboxMgmt.json
index 88d3c5a2f..a7bb4fc0a 100644
--- a/app/javascript/dashboard/i18n/locale/lv/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/lv/inboxMgmt.json
@@ -86,6 +86,14 @@
           "PLACEHOLDER": "Lūdzu ievadiet Webhook URL",
           "ERROR": "Lūdzu, ievadiet derīgu URL"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "Copy secret to clipboard",
+          "COPY_SUCCESS": "Secret copied to clipboard",
+          "TOGGLE": "Toggle secret visibility",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "Tīmekļa Vietnes Domēns",
           "PLACEHOLDER": "Ievadiet savas tīmekļa vietnes domēnu (piemēram: acme.com)"
diff --git a/app/javascript/dashboard/i18n/locale/lv/integrations.json b/app/javascript/dashboard/i18n/locale/lv/integrations.json
index 589ce259b..426463dfa 100644
--- a/app/javascript/dashboard/i18n/locale/lv/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/lv/integrations.json
@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "Custom tool deleted successfully",
         "ERROR_MESSAGE": "Failed to delete custom tool"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "Atvērt norēķinus",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "Lai pārietu uz maksas versiju, lūdzu sazinieties ar savu administratoru."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",
diff --git a/app/javascript/dashboard/i18n/locale/lv/macros.json b/app/javascript/dashboard/i18n/locale/lv/macros.json
index 677acc6dd..5b5e2e547 100644
--- a/app/javascript/dashboard/i18n/locale/lv/macros.json
+++ b/app/javascript/dashboard/i18n/locale/lv/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Piešķirt Aģentu",
       "ADD_LABEL": "Pievienot Etiķeti",
       "REMOVE_LABEL": "Noņemt Etiķeti",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Noņemt Piešķirto Komandu",
       "SEND_EMAIL_TRANSCRIPT": "Nosūtīt uz E-pastu Transkriptu",
       "MUTE_CONVERSATION": "Izslēgt Sarunu",
diff --git a/app/javascript/dashboard/i18n/locale/lv/settings.json b/app/javascript/dashboard/i18n/locale/lv/settings.json
index 77c7101c8..2f8d166d3 100644
--- a/app/javascript/dashboard/i18n/locale/lv/settings.json
+++ b/app/javascript/dashboard/i18n/locale/lv/settings.json
@@ -68,7 +68,8 @@
         "API_SUCCESS": "Paraksts ir veiksmīgi saglabāts",
         "IMAGE_UPLOAD_ERROR": "Nevarēja augšupielādēt attēlu! Lūdzu, mēģiniet vēlreiz",
         "IMAGE_UPLOAD_SUCCESS": "Attēls ir veiksmīgi pievienots. Lūdzu, noklikšķiniet uz saglabāt, lai saglabātu parakstu",
-        "IMAGE_UPLOAD_SIZE_ERROR": "Attēla izmēram ir jābūt mazākam par {size}MB"
+        "IMAGE_UPLOAD_SIZE_ERROR": "Attēla izmēram ir jābūt mazākam par {size}MB",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "Ziņojuma Paraksts",
diff --git a/app/javascript/dashboard/i18n/locale/lv/signup.json b/app/javascript/dashboard/i18n/locale/lv/signup.json
index 65cd1d0c6..8748e7803 100644
--- a/app/javascript/dashboard/i18n/locale/lv/signup.json
+++ b/app/javascript/dashboard/i18n/locale/lv/signup.json
@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "Nevarēja izveidot savienojumu ar Woot serveri. Lūdzu mēģiniet vēlreiz."
     },
     "SUBMIT": "Izveidot kontu",
-    "HAVE_AN_ACCOUNT": "Jau ir konts?"
+    "HAVE_AN_ACCOUNT": "Jau ir konts?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "Sūtīt verifikācijas e-pastu atkārtoti",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ml/agentBots.json b/app/javascript/dashboard/i18n/locale/ml/agentBots.json
index a2187f99b..1b9ea6c25 100644
--- a/app/javascript/dashboard/i18n/locale/ml/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/ml/agentBots.json
@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "രഹസ്യം ക്ലിപ്പ്ബോർഡിലേക്ക് പകർത്തുക",
+      "COPY_SUCCESS": "രഹസ്യം ക്ലിപ്പ്ബോർഡിലേക്ക് പകർത്തി",
+      "TOGGLE": "രഹസ്യ ദൃശ്യത ടോഗിൾ ചെയ്യുക",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "സമാപ്തം",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "ആക്സസ് ടോക്കൺ",
       "DESCRIPTION": "Copy the access token and save it securely",
diff --git a/app/javascript/dashboard/i18n/locale/ml/automation.json b/app/javascript/dashboard/i18n/locale/ml/automation.json
index d177a6211..d81f4a8e5 100644
--- a/app/javascript/dashboard/i18n/locale/ml/automation.json
+++ b/app/javascript/dashboard/i18n/locale/ml/automation.json
@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Assign to Agent",
       "ASSIGN_TEAM": "Assign a Team",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
       "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
+      "PRIVATE_NOTE": "സ്വകാര്യ കുറിപ്പ്",
       "MESSAGE_CONTAINS": "Message Contains",
       "EMAIL": "ഇമെയിൽ",
       "INBOX": "ഇൻബോക്സ്",
diff --git a/app/javascript/dashboard/i18n/locale/ml/components.json b/app/javascript/dashboard/i18n/locale/ml/components.json
index b0bc6e350..262dec2fe 100644
--- a/app/javascript/dashboard/i18n/locale/ml/components.json
+++ b/app/javascript/dashboard/i18n/locale/ml/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Coming Soon!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ml/contact.json b/app/javascript/dashboard/i18n/locale/ml/contact.json
index a7f37fb06..ab5e41f06 100644
--- a/app/javascript/dashboard/i18n/locale/ml/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ml/contact.json
@@ -20,6 +20,7 @@
     "CALL": "Call",
     "CALL_INITIATED": "Calling the contact…",
     "CALL_FAILED": "Unable to start the call. Please try again.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Choose a voice inbox"
     },
diff --git a/app/javascript/dashboard/i18n/locale/ml/helpCenter.json b/app/javascript/dashboard/i18n/locale/ml/helpCenter.json
index 09732a975..b94ea368c 100644
--- a/app/javascript/dashboard/i18n/locale/ml/helpCenter.json
+++ b/app/javascript/dashboard/i18n/locale/ml/helpCenter.json
@@ -698,7 +698,7 @@
       "EDIT_ARTICLE": {
         "MORE_PROPERTIES": "More properties",
         "UNCATEGORIZED": "Uncategorized",
-        "EDITOR_PLACEHOLDER": "Write something..."
+        "EDITOR_PLACEHOLDER": "Write your content here. Type '/' for formatting options."
       },
       "ARTICLE_PROPERTIES": {
         "ARTICLE_PROPERTIES": "Article properties",
diff --git a/app/javascript/dashboard/i18n/locale/ml/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ml/inboxMgmt.json
index 7a260f18a..09d8ab99a 100644
--- a/app/javascript/dashboard/i18n/locale/ml/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ml/inboxMgmt.json
@@ -86,6 +86,14 @@
           "PLACEHOLDER": "ദയവായി നിങ്ങളുടെ വെബ്‌ഹുക്ക് URL നൽകുക",
           "ERROR": "ദയവായി സാധുവായ ഒരു യുആർഎൽ നൽകുക"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "രഹസ്യം ക്ലിപ്പ്ബോർഡിലേക്ക് പകർത്തുക",
+          "COPY_SUCCESS": "രഹസ്യം ക്ലിപ്പ്ബോർഡിലേക്ക് പകർത്തി",
+          "TOGGLE": "രഹസ്യ ദൃശ്യത ടോഗിൾ ചെയ്യുക",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "വെബ്സൈറ്റ് ഡൊമെയ്ൻ",
           "PLACEHOLDER": "നിങ്ങളുടെ വെബ്‌സൈറ്റ് ഡൊമെയ്ൻ നൽകുക (ഉദാ: punnyalan.com)"
diff --git a/app/javascript/dashboard/i18n/locale/ml/integrations.json b/app/javascript/dashboard/i18n/locale/ml/integrations.json
index eb4af99db..9fca1bdf3 100644
--- a/app/javascript/dashboard/i18n/locale/ml/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ml/integrations.json
@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "കസ്റ്റം ടൂൾ വിജയകരമായി ഇല്ലാതാക്കി",
         "ERROR_MESSAGE": "കസ്റ്റം ടൂൾ ഇല്ലാതാക്കാൻ പരാജയപ്പെട്ടു"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "Open billing",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",
diff --git a/app/javascript/dashboard/i18n/locale/ml/macros.json b/app/javascript/dashboard/i18n/locale/ml/macros.json
index 2f1d1cbbf..7ef03bcc2 100644
--- a/app/javascript/dashboard/i18n/locale/ml/macros.json
+++ b/app/javascript/dashboard/i18n/locale/ml/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Assign an Agent",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
       "MUTE_CONVERSATION": "സംഭാഷണം ഒച്ചയിലാതാക്കുക",
diff --git a/app/javascript/dashboard/i18n/locale/ml/settings.json b/app/javascript/dashboard/i18n/locale/ml/settings.json
index 40b0cb605..42db3b355 100644
--- a/app/javascript/dashboard/i18n/locale/ml/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ml/settings.json
@@ -68,7 +68,8 @@
         "API_SUCCESS": "ഒപ്പ് വിജയകരമായി സംരക്ഷിച്ചു",
         "IMAGE_UPLOAD_ERROR": "ചിത്രം അപ്‌ലോഡ് ചെയ്യാൻ കഴിഞ്ഞില്ല! വീണ്ടും ശ്രമിക്കുക",
         "IMAGE_UPLOAD_SUCCESS": "ചിത്രം വിജയകരമായി ചേർത്തു. സിഗ്നേച്ചർ സേവ് ചെയ്യാൻ ദയവായി സേവ് ക്ലിക്ക് ചെയ്യുക",
-        "IMAGE_UPLOAD_SIZE_ERROR": "ചിത്രത്തിന്റെ വലുപ്പം {size}MB-ൽ കുറവായിരിക്കണം"
+        "IMAGE_UPLOAD_SIZE_ERROR": "ചിത്രത്തിന്റെ വലുപ്പം {size}MB-ൽ കുറവായിരിക്കണം",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "സന്ദേശ ഒപ്പ്",
diff --git a/app/javascript/dashboard/i18n/locale/ml/signup.json b/app/javascript/dashboard/i18n/locale/ml/signup.json
index 1d757d213..7ca726e57 100644
--- a/app/javascript/dashboard/i18n/locale/ml/signup.json
+++ b/app/javascript/dashboard/i18n/locale/ml/signup.json
@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "സെർവറിലേക്ക് കണക്റ്റുചെയ്യാനായില്ല, ദയവായി പിന്നീട് വീണ്ടും ശ്രമിക്കുക"
     },
     "SUBMIT": "Create account",
-    "HAVE_AN_ACCOUNT": "Already have an account?"
+    "HAVE_AN_ACCOUNT": "Already have an account?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "സ്ഥിരീകരണ ഇമെയിൽ വീണ്ടും അയയ്ക്കുക",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ms/agentBots.json b/app/javascript/dashboard/i18n/locale/ms/agentBots.json
index cd283f015..11144f058 100644
--- a/app/javascript/dashboard/i18n/locale/ms/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/ms/agentBots.json
@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "Salin rahsia ke papan klip",
+      "COPY_SUCCESS": "Rahsia disalin ke papan klip",
+      "TOGGLE": "Togol keterlihatan rahsia",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "Selesai",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "Access Token",
       "DESCRIPTION": "Copy the access token and save it securely",
diff --git a/app/javascript/dashboard/i18n/locale/ms/automation.json b/app/javascript/dashboard/i18n/locale/ms/automation.json
index 0849b9757..98bd3af3f 100644
--- a/app/javascript/dashboard/i18n/locale/ms/automation.json
+++ b/app/javascript/dashboard/i18n/locale/ms/automation.json
@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Assign to Agent",
       "ASSIGN_TEAM": "Assign a Team",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
       "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
+      "PRIVATE_NOTE": "Nota Peribadi",
       "MESSAGE_CONTAINS": "Message Contains",
       "EMAIL": "Email",
       "INBOX": "Inbox",
diff --git a/app/javascript/dashboard/i18n/locale/ms/components.json b/app/javascript/dashboard/i18n/locale/ms/components.json
index fd5c6ddca..cae53a75c 100644
--- a/app/javascript/dashboard/i18n/locale/ms/components.json
+++ b/app/javascript/dashboard/i18n/locale/ms/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Coming Soon!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ms/contact.json b/app/javascript/dashboard/i18n/locale/ms/contact.json
index c9ace9a23..ac848c1e5 100644
--- a/app/javascript/dashboard/i18n/locale/ms/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ms/contact.json
@@ -20,6 +20,7 @@
     "CALL": "Call",
     "CALL_INITIATED": "Calling the contact…",
     "CALL_FAILED": "Unable to start the call. Please try again.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Choose a voice inbox"
     },
diff --git a/app/javascript/dashboard/i18n/locale/ms/helpCenter.json b/app/javascript/dashboard/i18n/locale/ms/helpCenter.json
index 03672d0d2..ba678333f 100644
--- a/app/javascript/dashboard/i18n/locale/ms/helpCenter.json
+++ b/app/javascript/dashboard/i18n/locale/ms/helpCenter.json
@@ -698,7 +698,7 @@
       "EDIT_ARTICLE": {
         "MORE_PROPERTIES": "Lebih banyak sifat",
         "UNCATEGORIZED": "Tidak dikategorikan",
-        "EDITOR_PLACEHOLDER": "Tulis sesuatu..."
+        "EDITOR_PLACEHOLDER": "Write your content here. Type '/' for formatting options."
       },
       "ARTICLE_PROPERTIES": {
         "ARTICLE_PROPERTIES": "Sifat artikel",
diff --git a/app/javascript/dashboard/i18n/locale/ms/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ms/inboxMgmt.json
index c0b2b38d0..ed2847a1b 100644
--- a/app/javascript/dashboard/i18n/locale/ms/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ms/inboxMgmt.json
@@ -86,6 +86,14 @@
           "PLACEHOLDER": "Please enter your Webhook URL",
           "ERROR": "Sila masukkan URL yang sah"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "Salin rahsia ke papan klip",
+          "COPY_SUCCESS": "Rahsia disalin ke papan klip",
+          "TOGGLE": "Togol keterlihatan rahsia",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "Website Domain",
           "PLACEHOLDER": "Enter your website domain (eg: acme.com)"
diff --git a/app/javascript/dashboard/i18n/locale/ms/integrations.json b/app/javascript/dashboard/i18n/locale/ms/integrations.json
index 4998b467f..d5d4a2705 100644
--- a/app/javascript/dashboard/i18n/locale/ms/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ms/integrations.json
@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "Alat tersuai berjaya dipadam",
         "ERROR_MESSAGE": "Gagal memadam alat tersuai"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "Open billing",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",
diff --git a/app/javascript/dashboard/i18n/locale/ms/macros.json b/app/javascript/dashboard/i18n/locale/ms/macros.json
index b7c423925..bb63ace29 100644
--- a/app/javascript/dashboard/i18n/locale/ms/macros.json
+++ b/app/javascript/dashboard/i18n/locale/ms/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Assign an Agent",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
       "MUTE_CONVERSATION": "Mute Conversation",
diff --git a/app/javascript/dashboard/i18n/locale/ms/settings.json b/app/javascript/dashboard/i18n/locale/ms/settings.json
index 4c6c46f22..27a3f423c 100644
--- a/app/javascript/dashboard/i18n/locale/ms/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ms/settings.json
@@ -68,7 +68,8 @@
         "API_SUCCESS": "Tandatangan berjaya disimpan",
         "IMAGE_UPLOAD_ERROR": "Tidak dapat memuat naik imej! Sila cuba lagi",
         "IMAGE_UPLOAD_SUCCESS": "Imej berjaya ditambah. Sila klik simpan untuk menyimpan tandatangan",
-        "IMAGE_UPLOAD_SIZE_ERROR": "Image size should be less than {size}MB"
+        "IMAGE_UPLOAD_SIZE_ERROR": "Image size should be less than {size}MB",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "Tandatangan Mesej",
diff --git a/app/javascript/dashboard/i18n/locale/ms/signup.json b/app/javascript/dashboard/i18n/locale/ms/signup.json
index 1790362d3..d6b60efa7 100644
--- a/app/javascript/dashboard/i18n/locale/ms/signup.json
+++ b/app/javascript/dashboard/i18n/locale/ms/signup.json
@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "Masalah untuk hubungi Woot Server, Sila cuba sebentar lagi"
     },
     "SUBMIT": "Create account",
-    "HAVE_AN_ACCOUNT": "Already have an account?"
+    "HAVE_AN_ACCOUNT": "Already have an account?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "Hantar semula emel pengesahan",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ne/agentBots.json b/app/javascript/dashboard/i18n/locale/ne/agentBots.json
index dc92016ab..c17ec60d0 100644
--- a/app/javascript/dashboard/i18n/locale/ne/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/ne/agentBots.json
@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "Copy secret to clipboard",
+      "COPY_SUCCESS": "Secret copied to clipboard",
+      "TOGGLE": "Toggle secret visibility",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "Done",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "Access Token",
       "DESCRIPTION": "Copy the access token and save it securely",
diff --git a/app/javascript/dashboard/i18n/locale/ne/automation.json b/app/javascript/dashboard/i18n/locale/ne/automation.json
index d980098f4..8a1823da4 100644
--- a/app/javascript/dashboard/i18n/locale/ne/automation.json
+++ b/app/javascript/dashboard/i18n/locale/ne/automation.json
@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Assign to Agent",
       "ASSIGN_TEAM": "Assign a Team",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
       "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
+      "PRIVATE_NOTE": "निजी नोट",
       "MESSAGE_CONTAINS": "Message Contains",
       "EMAIL": "Email",
       "INBOX": "Inbox",
diff --git a/app/javascript/dashboard/i18n/locale/ne/components.json b/app/javascript/dashboard/i18n/locale/ne/components.json
index 0a2542a84..a75d35b08 100644
--- a/app/javascript/dashboard/i18n/locale/ne/components.json
+++ b/app/javascript/dashboard/i18n/locale/ne/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Coming Soon!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ne/contact.json b/app/javascript/dashboard/i18n/locale/ne/contact.json
index e3a3bf445..b7c40ea6f 100644
--- a/app/javascript/dashboard/i18n/locale/ne/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ne/contact.json
@@ -20,6 +20,7 @@
     "CALL": "कल गर्नुहोस्",
     "CALL_INITIATED": "सम्पर्कलाई कल गर्दै…",
     "CALL_FAILED": "फोन कल सुरु गर्न सकिएन। कृपया फेरि प्रयास गर्नुहोस्।",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "भ्वाइस इन्बक्स छान्नुहोस्"
     },
diff --git a/app/javascript/dashboard/i18n/locale/ne/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ne/inboxMgmt.json
index a81973425..d13540014 100644
--- a/app/javascript/dashboard/i18n/locale/ne/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ne/inboxMgmt.json
@@ -86,6 +86,14 @@
           "PLACEHOLDER": "कृपया तपाईंको वेबहुक URL प्रविष्ट गर्नुहोस्",
           "ERROR": "कृपया मान्य URL प्रविष्ट गर्नुहोस्"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "Copy secret to clipboard",
+          "COPY_SUCCESS": "Secret copied to clipboard",
+          "TOGGLE": "Toggle secret visibility",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "वेबसाइट डोमेन",
           "PLACEHOLDER": "तपाईंको वेबसाइट डोमेन प्रविष्ट गर्नुहोस् (जस्तै: acme.com)"
diff --git a/app/javascript/dashboard/i18n/locale/ne/integrations.json b/app/javascript/dashboard/i18n/locale/ne/integrations.json
index dc7f06c05..4b4969dff 100644
--- a/app/javascript/dashboard/i18n/locale/ne/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ne/integrations.json
@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "कस्टम टुल सफलतापूर्वक मेटाइयो",
         "ERROR_MESSAGE": "कस्टम टुल मेटाउन असफल भयो"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "Open billing",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",
diff --git a/app/javascript/dashboard/i18n/locale/ne/macros.json b/app/javascript/dashboard/i18n/locale/ne/macros.json
index e12f0ca73..67a5c5003 100644
--- a/app/javascript/dashboard/i18n/locale/ne/macros.json
+++ b/app/javascript/dashboard/i18n/locale/ne/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Assign an Agent",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
       "MUTE_CONVERSATION": "Mute Conversation",
diff --git a/app/javascript/dashboard/i18n/locale/ne/settings.json b/app/javascript/dashboard/i18n/locale/ne/settings.json
index d05c9f435..4b22f2fcb 100644
--- a/app/javascript/dashboard/i18n/locale/ne/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ne/settings.json
@@ -68,7 +68,8 @@
         "API_SUCCESS": "हस्ताक्षर सफलतापूर्वक सुरक्षित भयो",
         "IMAGE_UPLOAD_ERROR": "छवि अपलोड गर्न सकिएन! फेरि प्रयास गर्नु",
         "IMAGE_UPLOAD_SUCCESS": "छवि सफलतापूर्वक थपियो। कृपया हस्ताक्षर बचत गर्न सेभमा क्लिक गर्नु",
-        "IMAGE_UPLOAD_SIZE_ERROR": "छवि आकार {size}MB भन्दा कम हुनुपर्छ"
+        "IMAGE_UPLOAD_SIZE_ERROR": "छवि आकार {size}MB भन्दा कम हुनुपर्छ",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "सन्देश हस्ताक्षर",
diff --git a/app/javascript/dashboard/i18n/locale/ne/signup.json b/app/javascript/dashboard/i18n/locale/ne/signup.json
index 746ca0999..64864751f 100644
--- a/app/javascript/dashboard/i18n/locale/ne/signup.json
+++ b/app/javascript/dashboard/i18n/locale/ne/signup.json
@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
     },
     "SUBMIT": "Create account",
-    "HAVE_AN_ACCOUNT": "Already have an account?"
+    "HAVE_AN_ACCOUNT": "Already have an account?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "प्रमाणिकरण इमेल पुन: पठाउनु",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/nl/agentBots.json b/app/javascript/dashboard/i18n/locale/nl/agentBots.json
index 616105130..886cd9966 100644
--- a/app/javascript/dashboard/i18n/locale/nl/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/nl/agentBots.json
@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "Copy secret to clipboard",
+      "COPY_SUCCESS": "Secret copied to clipboard",
+      "TOGGLE": "Toggle secret visibility",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "Done",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "Toegangs-token",
       "DESCRIPTION": "Copy the access token and save it securely",
diff --git a/app/javascript/dashboard/i18n/locale/nl/automation.json b/app/javascript/dashboard/i18n/locale/nl/automation.json
index 096c2e072..eee48ac42 100644
--- a/app/javascript/dashboard/i18n/locale/nl/automation.json
+++ b/app/javascript/dashboard/i18n/locale/nl/automation.json
@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Assign to Agent",
       "ASSIGN_TEAM": "Assign a Team",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
       "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
+      "PRIVATE_NOTE": "Privénotitie",
       "MESSAGE_CONTAINS": "Message Contains",
       "EMAIL": "E-mailadres",
       "INBOX": "Postvak In",
diff --git a/app/javascript/dashboard/i18n/locale/nl/components.json b/app/javascript/dashboard/i18n/locale/nl/components.json
index 7f6f763b9..1dcb747e2 100644
--- a/app/javascript/dashboard/i18n/locale/nl/components.json
+++ b/app/javascript/dashboard/i18n/locale/nl/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Coming Soon!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/nl/contact.json b/app/javascript/dashboard/i18n/locale/nl/contact.json
index f83af005a..3b78b0201 100644
--- a/app/javascript/dashboard/i18n/locale/nl/contact.json
+++ b/app/javascript/dashboard/i18n/locale/nl/contact.json
@@ -20,6 +20,7 @@
     "CALL": "Call",
     "CALL_INITIATED": "Calling the contact…",
     "CALL_FAILED": "Unable to start the call. Please try again.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Choose a voice inbox"
     },
diff --git a/app/javascript/dashboard/i18n/locale/nl/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/nl/inboxMgmt.json
index 7fde7c93a..39c33d2cc 100644
--- a/app/javascript/dashboard/i18n/locale/nl/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/nl/inboxMgmt.json
@@ -86,6 +86,14 @@
           "PLACEHOLDER": "Please enter your Webhook URL",
           "ERROR": "Voer een geldige URL in"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "Copy secret to clipboard",
+          "COPY_SUCCESS": "Secret copied to clipboard",
+          "TOGGLE": "Toggle secret visibility",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "Website domein",
           "PLACEHOLDER": "Voer uw website domein in (bv. acme.com)"
diff --git a/app/javascript/dashboard/i18n/locale/nl/integrations.json b/app/javascript/dashboard/i18n/locale/nl/integrations.json
index d2237f0b1..184d0b14c 100644
--- a/app/javascript/dashboard/i18n/locale/nl/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/nl/integrations.json
@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "Custom tool deleted successfully",
         "ERROR_MESSAGE": "Failed to delete custom tool"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "Openstaande facturering",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",
diff --git a/app/javascript/dashboard/i18n/locale/nl/macros.json b/app/javascript/dashboard/i18n/locale/nl/macros.json
index 68c86c814..b19bcf03a 100644
--- a/app/javascript/dashboard/i18n/locale/nl/macros.json
+++ b/app/javascript/dashboard/i18n/locale/nl/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Assign an Agent",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
       "MUTE_CONVERSATION": "Gesprek dempen",
diff --git a/app/javascript/dashboard/i18n/locale/nl/settings.json b/app/javascript/dashboard/i18n/locale/nl/settings.json
index 6e63dc21f..72430629f 100644
--- a/app/javascript/dashboard/i18n/locale/nl/settings.json
+++ b/app/javascript/dashboard/i18n/locale/nl/settings.json
@@ -68,7 +68,8 @@
         "API_SUCCESS": "Ondertekening succesvol opgeslagen",
         "IMAGE_UPLOAD_ERROR": "Kon afbeelding niet uploaden! Probeer het opnieuw",
         "IMAGE_UPLOAD_SUCCESS": "Afbeelding succesvol toegevoegd. Klik op opslaan om de handtekening op te slaan",
-        "IMAGE_UPLOAD_SIZE_ERROR": "De grootte van de afbeelding moet kleiner zijn dan {size}MB"
+        "IMAGE_UPLOAD_SIZE_ERROR": "De grootte van de afbeelding moet kleiner zijn dan {size}MB",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "Bericht Ondertekening",
diff --git a/app/javascript/dashboard/i18n/locale/nl/signup.json b/app/javascript/dashboard/i18n/locale/nl/signup.json
index b575d4c3f..6bed7f049 100644
--- a/app/javascript/dashboard/i18n/locale/nl/signup.json
+++ b/app/javascript/dashboard/i18n/locale/nl/signup.json
@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "Kan geen verbinding maken met Woot Server, probeer het later opnieuw"
     },
     "SUBMIT": "Account aanmaken",
-    "HAVE_AN_ACCOUNT": "Heeft u al een account?"
+    "HAVE_AN_ACCOUNT": "Heeft u al een account?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "Resend verification email",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/no/agentBots.json b/app/javascript/dashboard/i18n/locale/no/agentBots.json
index 1f4b57d74..74ad36f8a 100644
--- a/app/javascript/dashboard/i18n/locale/no/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/no/agentBots.json
@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "Copy secret to clipboard",
+      "COPY_SUCCESS": "Secret copied to clipboard",
+      "TOGGLE": "Toggle secret visibility",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "Done",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "Tilgangstoken",
       "DESCRIPTION": "Copy the access token and save it securely",
diff --git a/app/javascript/dashboard/i18n/locale/no/automation.json b/app/javascript/dashboard/i18n/locale/no/automation.json
index 4e1b0b39e..a1b19b062 100644
--- a/app/javascript/dashboard/i18n/locale/no/automation.json
+++ b/app/javascript/dashboard/i18n/locale/no/automation.json
@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Assign to Agent",
       "ASSIGN_TEAM": "Assign a Team",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
       "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
+      "PRIVATE_NOTE": "Privat notat",
       "MESSAGE_CONTAINS": "Message Contains",
       "EMAIL": "E-post",
       "INBOX": "Inbox",
diff --git a/app/javascript/dashboard/i18n/locale/no/components.json b/app/javascript/dashboard/i18n/locale/no/components.json
index d5e551f8a..d8ecb89ab 100644
--- a/app/javascript/dashboard/i18n/locale/no/components.json
+++ b/app/javascript/dashboard/i18n/locale/no/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Coming Soon!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/no/contact.json b/app/javascript/dashboard/i18n/locale/no/contact.json
index 47ebc64c6..9a7b24cc3 100644
--- a/app/javascript/dashboard/i18n/locale/no/contact.json
+++ b/app/javascript/dashboard/i18n/locale/no/contact.json
@@ -20,6 +20,7 @@
     "CALL": "Call",
     "CALL_INITIATED": "Calling the contact…",
     "CALL_FAILED": "Unable to start the call. Please try again.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Choose a voice inbox"
     },
diff --git a/app/javascript/dashboard/i18n/locale/no/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/no/inboxMgmt.json
index 4c828ae76..e7737edd3 100644
--- a/app/javascript/dashboard/i18n/locale/no/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/no/inboxMgmt.json
@@ -86,6 +86,14 @@
           "PLACEHOLDER": "Please enter your Webhook URL",
           "ERROR": "Vennligst skriv inn en gyldig URL"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "Copy secret to clipboard",
+          "COPY_SUCCESS": "Secret copied to clipboard",
+          "TOGGLE": "Toggle secret visibility",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "Nettstedets domene",
           "PLACEHOLDER": "Angi URL på nettsiden (f. eks.: acme.no)"
diff --git a/app/javascript/dashboard/i18n/locale/no/integrations.json b/app/javascript/dashboard/i18n/locale/no/integrations.json
index 80a3090de..1fa6a64b8 100644
--- a/app/javascript/dashboard/i18n/locale/no/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/no/integrations.json
@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "Custom tool deleted successfully",
         "ERROR_MESSAGE": "Failed to delete custom tool"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "Open billing",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",
diff --git a/app/javascript/dashboard/i18n/locale/no/macros.json b/app/javascript/dashboard/i18n/locale/no/macros.json
index 8ff0ac6ea..fe1e30153 100644
--- a/app/javascript/dashboard/i18n/locale/no/macros.json
+++ b/app/javascript/dashboard/i18n/locale/no/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Assign an Agent",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
       "MUTE_CONVERSATION": "Demp samtale",
diff --git a/app/javascript/dashboard/i18n/locale/no/settings.json b/app/javascript/dashboard/i18n/locale/no/settings.json
index e246d5abb..37370dee5 100644
--- a/app/javascript/dashboard/i18n/locale/no/settings.json
+++ b/app/javascript/dashboard/i18n/locale/no/settings.json
@@ -68,7 +68,8 @@
         "API_SUCCESS": "Signature saved successfully",
         "IMAGE_UPLOAD_ERROR": "Couldn't upload image! Try again",
         "IMAGE_UPLOAD_SUCCESS": "Image added successfully. Please click on save to save the signature",
-        "IMAGE_UPLOAD_SIZE_ERROR": "Image size should be less than {size}MB"
+        "IMAGE_UPLOAD_SIZE_ERROR": "Image size should be less than {size}MB",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "Message Signature",
diff --git a/app/javascript/dashboard/i18n/locale/no/signup.json b/app/javascript/dashboard/i18n/locale/no/signup.json
index d0d67474b..a86972dec 100644
--- a/app/javascript/dashboard/i18n/locale/no/signup.json
+++ b/app/javascript/dashboard/i18n/locale/no/signup.json
@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "Kunne ikke koble til Woot Server, vennligst prøv igjen senere"
     },
     "SUBMIT": "Create account",
-    "HAVE_AN_ACCOUNT": "Har du allerede en konto?"
+    "HAVE_AN_ACCOUNT": "Har du allerede en konto?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "Resend verification email",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/pl/agentBots.json b/app/javascript/dashboard/i18n/locale/pl/agentBots.json
index e2cd736f9..3da5c0723 100644
--- a/app/javascript/dashboard/i18n/locale/pl/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/pl/agentBots.json
@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "Nie udało się zaktualizować bota. Proszę spróbować ponownie."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "Copy secret to clipboard",
+      "COPY_SUCCESS": "Secret copied to clipboard",
+      "TOGGLE": "Toggle secret visibility",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "Done",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "Token dostępu",
       "DESCRIPTION": "Copy the access token and save it securely",
diff --git a/app/javascript/dashboard/i18n/locale/pl/automation.json b/app/javascript/dashboard/i18n/locale/pl/automation.json
index b953f738d..6284f0cb4 100644
--- a/app/javascript/dashboard/i18n/locale/pl/automation.json
+++ b/app/javascript/dashboard/i18n/locale/pl/automation.json
@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Assign to Agent",
       "ASSIGN_TEAM": "Assign a Team",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
       "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
+      "PRIVATE_NOTE": "Notatka prywatna",
       "MESSAGE_CONTAINS": "Message Contains",
       "EMAIL": "E-mail",
       "INBOX": "Skrzynka odbiorcza",
diff --git a/app/javascript/dashboard/i18n/locale/pl/components.json b/app/javascript/dashboard/i18n/locale/pl/components.json
index 9801c5350..053a2bf54 100644
--- a/app/javascript/dashboard/i18n/locale/pl/components.json
+++ b/app/javascript/dashboard/i18n/locale/pl/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Coming Soon!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/pl/contact.json b/app/javascript/dashboard/i18n/locale/pl/contact.json
index cd772f762..46be89c4c 100644
--- a/app/javascript/dashboard/i18n/locale/pl/contact.json
+++ b/app/javascript/dashboard/i18n/locale/pl/contact.json
@@ -20,6 +20,7 @@
     "CALL": "Call",
     "CALL_INITIATED": "Calling the contact…",
     "CALL_FAILED": "Unable to start the call. Please try again.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Choose a voice inbox"
     },
diff --git a/app/javascript/dashboard/i18n/locale/pl/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/pl/inboxMgmt.json
index ba6a37b5b..086df97f8 100644
--- a/app/javascript/dashboard/i18n/locale/pl/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/pl/inboxMgmt.json
@@ -86,6 +86,14 @@
           "PLACEHOLDER": "Please enter your Webhook URL",
           "ERROR": "Wprowadź poprawny adres URL"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "Copy secret to clipboard",
+          "COPY_SUCCESS": "Secret copied to clipboard",
+          "TOGGLE": "Toggle secret visibility",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "Domena strony internetowej",
           "PLACEHOLDER": "Wprowadź domenę strony (np. acme.com)"
diff --git a/app/javascript/dashboard/i18n/locale/pl/integrations.json b/app/javascript/dashboard/i18n/locale/pl/integrations.json
index 67990d4b7..bfd34ac2e 100644
--- a/app/javascript/dashboard/i18n/locale/pl/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/pl/integrations.json
@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "Custom tool deleted successfully",
         "ERROR_MESSAGE": "Failed to delete custom tool"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "Otwórz fakturę",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",
diff --git a/app/javascript/dashboard/i18n/locale/pl/macros.json b/app/javascript/dashboard/i18n/locale/pl/macros.json
index 38dc1c920..c6c6edc4a 100644
--- a/app/javascript/dashboard/i18n/locale/pl/macros.json
+++ b/app/javascript/dashboard/i18n/locale/pl/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Assign an Agent",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
       "MUTE_CONVERSATION": "Wycisz kontakt",
diff --git a/app/javascript/dashboard/i18n/locale/pl/settings.json b/app/javascript/dashboard/i18n/locale/pl/settings.json
index 42e1ad81c..f79313072 100644
--- a/app/javascript/dashboard/i18n/locale/pl/settings.json
+++ b/app/javascript/dashboard/i18n/locale/pl/settings.json
@@ -68,7 +68,8 @@
         "API_SUCCESS": "Podpis został pomyślnie zapisany",
         "IMAGE_UPLOAD_ERROR": "Couldn't upload image! Try again",
         "IMAGE_UPLOAD_SUCCESS": "Image added successfully. Please click on save to save the signature",
-        "IMAGE_UPLOAD_SIZE_ERROR": "Rozmiar obrazu powinien być mniejszy niż {size}MB"
+        "IMAGE_UPLOAD_SIZE_ERROR": "Rozmiar obrazu powinien być mniejszy niż {size}MB",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "Podpis wiadomości",
diff --git a/app/javascript/dashboard/i18n/locale/pl/signup.json b/app/javascript/dashboard/i18n/locale/pl/signup.json
index 5548df85d..7ae692a82 100644
--- a/app/javascript/dashboard/i18n/locale/pl/signup.json
+++ b/app/javascript/dashboard/i18n/locale/pl/signup.json
@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "Nie można połączyć się z serwerem Woot. Spróbuj ponownie później"
     },
     "SUBMIT": "Utwórz konto",
-    "HAVE_AN_ACCOUNT": "Masz już konto?"
+    "HAVE_AN_ACCOUNT": "Masz już konto?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "Resend verification email",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/pt/agentBots.json b/app/javascript/dashboard/i18n/locale/pt/agentBots.json
index b6aab197c..f1b24de61 100644
--- a/app/javascript/dashboard/i18n/locale/pt/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/pt/agentBots.json
@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "Não foi possível atualizar o bot. Por favor, tente novamente."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "Copy secret to clipboard",
+      "COPY_SUCCESS": "Secret copied to clipboard",
+      "TOGGLE": "Toggle secret visibility",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "Done",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "Token de acesso",
       "DESCRIPTION": "Copie o token de acesso e guarde-o de forma segura",
diff --git a/app/javascript/dashboard/i18n/locale/pt/automation.json b/app/javascript/dashboard/i18n/locale/pt/automation.json
index d4560a440..1be6316f0 100644
--- a/app/javascript/dashboard/i18n/locale/pt/automation.json
+++ b/app/javascript/dashboard/i18n/locale/pt/automation.json
@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Atribuir ao agente",
       "ASSIGN_TEAM": "Atribuir equipa",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Remover equipa atribuída",
       "ADD_LABEL": "Adicionar etiqueta",
       "REMOVE_LABEL": "Remover um rótulo",
       "SEND_EMAIL_TO_TEAM": "Enviar um e-mail para a equipa",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Tipo de mensagem",
+      "PRIVATE_NOTE": "Nota Privada",
       "MESSAGE_CONTAINS": "A mensagem contém",
       "EMAIL": "E-mail",
       "INBOX": "Caixa de entrada",
diff --git a/app/javascript/dashboard/i18n/locale/pt/components.json b/app/javascript/dashboard/i18n/locale/pt/components.json
index 8559d05b7..396df5d48 100644
--- a/app/javascript/dashboard/i18n/locale/pt/components.json
+++ b/app/javascript/dashboard/i18n/locale/pt/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Em Breve!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/pt/contact.json b/app/javascript/dashboard/i18n/locale/pt/contact.json
index 4b171b530..049d442e3 100644
--- a/app/javascript/dashboard/i18n/locale/pt/contact.json
+++ b/app/javascript/dashboard/i18n/locale/pt/contact.json
@@ -20,6 +20,7 @@
     "CALL": "Chamada",
     "CALL_INITIATED": "Calling the contact…",
     "CALL_FAILED": "Unable to start the call. Please try again.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Choose a voice inbox"
     },
diff --git a/app/javascript/dashboard/i18n/locale/pt/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/pt/inboxMgmt.json
index 41fc965af..1b64d623b 100644
--- a/app/javascript/dashboard/i18n/locale/pt/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/pt/inboxMgmt.json
@@ -86,6 +86,14 @@
           "PLACEHOLDER": "Introduza o seu URL do Webhook",
           "ERROR": "Por favor, insira um URL válido"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "Copy secret to clipboard",
+          "COPY_SUCCESS": "Secret copied to clipboard",
+          "TOGGLE": "Toggle secret visibility",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "Domínio do site",
           "PLACEHOLDER": "Insira o domínio do seu site (ex. acme.com)"
diff --git a/app/javascript/dashboard/i18n/locale/pt/integrations.json b/app/javascript/dashboard/i18n/locale/pt/integrations.json
index e255fc467..484a5627d 100644
--- a/app/javascript/dashboard/i18n/locale/pt/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/pt/integrations.json
@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "Custom tool deleted successfully",
         "ERROR_MESSAGE": "Failed to delete custom tool"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "Abrir faturação",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "Por favor, entre em contato com o administrador para atualização."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",
diff --git a/app/javascript/dashboard/i18n/locale/pt/macros.json b/app/javascript/dashboard/i18n/locale/pt/macros.json
index 2676b53d0..257c0bcf0 100644
--- a/app/javascript/dashboard/i18n/locale/pt/macros.json
+++ b/app/javascript/dashboard/i18n/locale/pt/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Atribuir um agente",
       "ADD_LABEL": "Adicionar um rótulo",
       "REMOVE_LABEL": "Remover um rótulo",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Remover equipa atribuída",
       "SEND_EMAIL_TRANSCRIPT": "Enviar uma transcrição por e-mail",
       "MUTE_CONVERSATION": "Silenciar Conversa",
diff --git a/app/javascript/dashboard/i18n/locale/pt/settings.json b/app/javascript/dashboard/i18n/locale/pt/settings.json
index 34c16c5d4..4533315c0 100644
--- a/app/javascript/dashboard/i18n/locale/pt/settings.json
+++ b/app/javascript/dashboard/i18n/locale/pt/settings.json
@@ -68,7 +68,8 @@
         "API_SUCCESS": "Assinatura salva com sucesso",
         "IMAGE_UPLOAD_ERROR": "Não foi possível carregar a imagem! Tente novamente",
         "IMAGE_UPLOAD_SUCCESS": "Imagem adicionada. Clique em salvar para salvar a assinatura",
-        "IMAGE_UPLOAD_SIZE_ERROR": "O tamanho da imagem deve ser inferior a {size}MB"
+        "IMAGE_UPLOAD_SIZE_ERROR": "O tamanho da imagem deve ser inferior a {size}MB",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "Assinatura da mensagem",
diff --git a/app/javascript/dashboard/i18n/locale/pt/signup.json b/app/javascript/dashboard/i18n/locale/pt/signup.json
index f293b3969..e2a32c45a 100644
--- a/app/javascript/dashboard/i18n/locale/pt/signup.json
+++ b/app/javascript/dashboard/i18n/locale/pt/signup.json
@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "Não foi possível conectar ao servidor Woot, por favor tente novamente mais tarde"
     },
     "SUBMIT": "Criar conta",
-    "HAVE_AN_ACCOUNT": "Já tem uma conta?"
+    "HAVE_AN_ACCOUNT": "Já tem uma conta?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "Reenviar e-mail de verificação",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/agentBots.json b/app/javascript/dashboard/i18n/locale/pt_BR/agentBots.json
index 8c1663bd9..c97f23a30 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/agentBots.json
@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "Não foi possível atualizar o robô. Por favor, tente novamente mais tarde."
       }
     },
+    "SECRET": {
+      "LABEL": "Segredo do Webhook",
+      "COPY": "Copiar segredo para a área de transferência",
+      "COPY_SUCCESS": "Segredo copiado para a área de transferência",
+      "TOGGLE": "Alternar visibilidade do segredo",
+      "CREATED_DESC": "Use o segredo abaixo para verificar as assinaturas do webhook. Copie-o agora, você também poderá encontrá-lo depois nas configurações do robô.",
+      "DONE": "Concluído",
+      "RESET_SUCCESS": "Segredo do webhook regenerado com sucesso",
+      "RESET_ERROR": "Não foi possível regenerar o segredo do webhook. Por favor, tente novamente"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "Token de acesso",
       "DESCRIPTION": "Copie o token de acesso e salve-o de forma segura",
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/automation.json b/app/javascript/dashboard/i18n/locale/pt_BR/automation.json
index 0b45a2c57..6b52ea99a 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/automation.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/automation.json
@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Atribuir ao Agente",
       "ASSIGN_TEAM": "Atribuir um Time",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Remover Time Atribuído",
       "ADD_LABEL": "Adicionar uma Etiqueta",
       "REMOVE_LABEL": "Remover uma Etiqueta",
       "SEND_EMAIL_TO_TEAM": "Enviar um e-mail para o Time",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Tipo da Mensagem",
+      "PRIVATE_NOTE": "Mensagem Privada",
       "MESSAGE_CONTAINS": "A mensagem contém",
       "EMAIL": "E-mail",
       "INBOX": "Caixa de Entrada",
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/components.json b/app/javascript/dashboard/i18n/locale/pt_BR/components.json
index 8c46d6e5e..485cf6ad0 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/components.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Em breve!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/contact.json b/app/javascript/dashboard/i18n/locale/pt_BR/contact.json
index 02b8c30c1..76519478d 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/contact.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/contact.json
@@ -20,6 +20,7 @@
     "CALL": "Chamada",
     "CALL_INITIATED": "Efetuando chamada…",
     "CALL_FAILED": "Não foi possível iniciar a chamada. Tente novamente.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Escolha uma caixa de entrada de voz"
     },
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/helpCenter.json b/app/javascript/dashboard/i18n/locale/pt_BR/helpCenter.json
index 89da93b62..6affb9cb4 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/helpCenter.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/helpCenter.json
@@ -698,7 +698,7 @@
       "EDIT_ARTICLE": {
         "MORE_PROPERTIES": "Mais propriedades",
         "UNCATEGORIZED": "Não categorizado",
-        "EDITOR_PLACEHOLDER": "Escreva algo..."
+        "EDITOR_PLACEHOLDER": "Write your content here. Type '/' for formatting options."
       },
       "ARTICLE_PROPERTIES": {
         "ARTICLE_PROPERTIES": "Propriedades do artigo",
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/pt_BR/inboxMgmt.json
index 46507d4d8..583ac362c 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/inboxMgmt.json
@@ -86,6 +86,14 @@
           "PLACEHOLDER": "Insira o URL do seu webhook",
           "ERROR": "Por favor, insira uma URL válida"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Segredo do Webhook",
+          "COPY": "Copiar segredo para a área de transferência",
+          "COPY_SUCCESS": "Segredo copiado para a área de transferência",
+          "TOGGLE": "Alternar visibilidade do segredo",
+          "RESET_SUCCESS": "Segredo do webhook regenerado com sucesso",
+          "RESET_ERROR": "Não foi possível regenerar o segredo do webhook. Por favor, tente novamente"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "Domínio do website",
           "PLACEHOLDER": "Informe o domínio do seu site (por exemplo: acme.com)"
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/integrations.json b/app/javascript/dashboard/i18n/locale/pt_BR/integrations.json
index 3ffadb1d9..7c5bce11e 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/integrations.json
@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "Ferramenta personalizada excluída com sucesso",
         "ERROR_MESSAGE": "Falha ao excluir a ferramenta personalizada"
       },
+      "PAYWALL": {
+        "TITLE": "Atualize para usar ferramentas com o Capitão",
+        "AVAILABLE_ON": "As ferramentas do Capitão estão disponíveis apenas nos planos Business e Enterprise. Faça upgrade para o plano Business para utilizar esse recurso.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "Abrir faturamento",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Ferramentas do Capitão estão disponíveis apenas nos planos pagos.",
+        "UPGRADE_PROMPT": "Por favor, faça o upgrade para um plano pago para utilizar este recurso.",
+        "ASK_ADMIN": "Entre em contato com seu administrador para fazer a atualização."
+      },
       "TEST": {
         "BUTTON": "Testar conexão",
         "SUCCESS": "Endpoint retornou HTTP {status}",
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/macros.json b/app/javascript/dashboard/i18n/locale/pt_BR/macros.json
index 0e99eb521..b5b235c6e 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/macros.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Atribuir um Agente",
       "ADD_LABEL": "Adicionar uma Etiqueta",
       "REMOVE_LABEL": "Remover uma Etiqueta",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Remover Time Atribuído",
       "SEND_EMAIL_TRANSCRIPT": "Enviar uma transcrição por e-mail",
       "MUTE_CONVERSATION": "Silenciar Conversa",
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/settings.json b/app/javascript/dashboard/i18n/locale/pt_BR/settings.json
index 381c20429..9d047dd92 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/settings.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/settings.json
@@ -68,7 +68,8 @@
         "API_SUCCESS": "Assinatura salva com sucesso",
         "IMAGE_UPLOAD_ERROR": "Não foi possível fazer o upload da imagem! Tente novamente",
         "IMAGE_UPLOAD_SUCCESS": "Imagem adicionada com sucesso. Por favor clique em salvar para salvar a assinatura",
-        "IMAGE_UPLOAD_SIZE_ERROR": "O tamanho da imagem deve ser menor que {size}MB"
+        "IMAGE_UPLOAD_SIZE_ERROR": "O tamanho da imagem deve ser menor que {size}MB",
+        "INLINE_IMAGE_WARNING": "Imagens incorporadas coladas foram removidas. Por favor, use o botão enviar imagem para adicionar imagens à sua assinatura."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "Assinatura da mensagem",
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/signup.json b/app/javascript/dashboard/i18n/locale/pt_BR/signup.json
index d859806bd..79e594a5d 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/signup.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/signup.json
@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "Não foi possível conectar ao servidor Woot. Por favor, tente novamente."
     },
     "SUBMIT": "Criar conta",
-    "HAVE_AN_ACCOUNT": "Já possui uma conta?"
+    "HAVE_AN_ACCOUNT": "Já possui uma conta?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Verifique sua caixa de entrada",
+      "DESCRIPTION": "Enviamos um link de verificação para {email}. Clique no link para verificar seu e-mail e começar.",
+      "RESEND": "Reenviar e-mail de verificação",
+      "RESEND_SUCCESS": "E-mail de verificação enviado. Por favor, verifique sua caixa de entrada.",
+      "RESEND_ERROR": "Não foi possível enviar o e-mail de verificação. Por favor, tente novamente."
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ro/agentBots.json b/app/javascript/dashboard/i18n/locale/ro/agentBots.json
index 258c290fe..c0f45becd 100644
--- a/app/javascript/dashboard/i18n/locale/ro/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/ro/agentBots.json
@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "Copy secret to clipboard",
+      "COPY_SUCCESS": "Secret copied to clipboard",
+      "TOGGLE": "Toggle secret visibility",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "Done",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "Token acces",
       "DESCRIPTION": "Copy the access token and save it securely",
diff --git a/app/javascript/dashboard/i18n/locale/ro/automation.json b/app/javascript/dashboard/i18n/locale/ro/automation.json
index a2eba8964..8214fdd1b 100644
--- a/app/javascript/dashboard/i18n/locale/ro/automation.json
+++ b/app/javascript/dashboard/i18n/locale/ro/automation.json
@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Assign to Agent",
       "ASSIGN_TEAM": "Assign a Team",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
       "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
+      "PRIVATE_NOTE": "Notă privată",
       "MESSAGE_CONTAINS": "Message Contains",
       "EMAIL": "E-mail",
       "INBOX": "Inbox",
diff --git a/app/javascript/dashboard/i18n/locale/ro/components.json b/app/javascript/dashboard/i18n/locale/ro/components.json
index 31b039abf..324ee7cfc 100644
--- a/app/javascript/dashboard/i18n/locale/ro/components.json
+++ b/app/javascript/dashboard/i18n/locale/ro/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Coming Soon!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ro/contact.json b/app/javascript/dashboard/i18n/locale/ro/contact.json
index 77ad5b119..1b1752132 100644
--- a/app/javascript/dashboard/i18n/locale/ro/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ro/contact.json
@@ -20,6 +20,7 @@
     "CALL": "Call",
     "CALL_INITIATED": "Calling the contact…",
     "CALL_FAILED": "Unable to start the call. Please try again.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Choose a voice inbox"
     },
diff --git a/app/javascript/dashboard/i18n/locale/ro/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ro/inboxMgmt.json
index 02db4aaa9..8ffdaa322 100644
--- a/app/javascript/dashboard/i18n/locale/ro/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ro/inboxMgmt.json
@@ -86,6 +86,14 @@
           "PLACEHOLDER": "Please enter your Webhook URL",
           "ERROR": "Te rog introdu un URL valid"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "Copy secret to clipboard",
+          "COPY_SUCCESS": "Secret copied to clipboard",
+          "TOGGLE": "Toggle secret visibility",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "Domeniu website",
           "PLACEHOLDER": "Introduceți domeniul website-ului (exemplu: acme.com)"
diff --git a/app/javascript/dashboard/i18n/locale/ro/integrations.json b/app/javascript/dashboard/i18n/locale/ro/integrations.json
index 717d29899..d9dd64d93 100644
--- a/app/javascript/dashboard/i18n/locale/ro/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ro/integrations.json
@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "Custom tool deleted successfully",
         "ERROR_MESSAGE": "Failed to delete custom tool"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "Deschide facturarea",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",
diff --git a/app/javascript/dashboard/i18n/locale/ro/macros.json b/app/javascript/dashboard/i18n/locale/ro/macros.json
index da1edfd78..9b77e8250 100644
--- a/app/javascript/dashboard/i18n/locale/ro/macros.json
+++ b/app/javascript/dashboard/i18n/locale/ro/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Assign an Agent",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
       "MUTE_CONVERSATION": "Silențios conversația",
diff --git a/app/javascript/dashboard/i18n/locale/ro/settings.json b/app/javascript/dashboard/i18n/locale/ro/settings.json
index 14b7b9730..cc6cc718d 100644
--- a/app/javascript/dashboard/i18n/locale/ro/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ro/settings.json
@@ -68,7 +68,8 @@
         "API_SUCCESS": "Semnătura salvată cu succes",
         "IMAGE_UPLOAD_ERROR": "Couldn't upload image! Try again",
         "IMAGE_UPLOAD_SUCCESS": "Image added successfully. Please click on save to save the signature",
-        "IMAGE_UPLOAD_SIZE_ERROR": "Dimensiunea imaginii trebuie să fie mai mică de {size}MB"
+        "IMAGE_UPLOAD_SIZE_ERROR": "Dimensiunea imaginii trebuie să fie mai mică de {size}MB",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "Semnătura mesajului",
diff --git a/app/javascript/dashboard/i18n/locale/ro/signup.json b/app/javascript/dashboard/i18n/locale/ro/signup.json
index 85d124949..c4a8d14db 100644
--- a/app/javascript/dashboard/i18n/locale/ro/signup.json
+++ b/app/javascript/dashboard/i18n/locale/ro/signup.json
@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "Nu s-a putut conecta la serverul Woot. Vă rugăm să încercați din nou."
     },
     "SUBMIT": "Creează cont",
-    "HAVE_AN_ACCOUNT": "Ai deja un cont?"
+    "HAVE_AN_ACCOUNT": "Ai deja un cont?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "Resend verification email",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ru/agentBots.json b/app/javascript/dashboard/i18n/locale/ru/agentBots.json
index 9fa37d636..d3f83be6a 100644
--- a/app/javascript/dashboard/i18n/locale/ru/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/ru/agentBots.json
@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "Не удалось обновить бота. Пожалуйста, повторите попытку позже."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "Copy secret to clipboard",
+      "COPY_SUCCESS": "Secret copied to clipboard",
+      "TOGGLE": "Toggle secret visibility",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "Done",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "Токен доступа",
       "DESCRIPTION": "Скопируйте токен доступа и безопасно сохраните его",
diff --git a/app/javascript/dashboard/i18n/locale/ru/automation.json b/app/javascript/dashboard/i18n/locale/ru/automation.json
index 644c92c67..6b4d326d6 100644
--- a/app/javascript/dashboard/i18n/locale/ru/automation.json
+++ b/app/javascript/dashboard/i18n/locale/ru/automation.json
@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Назначить агента",
       "ASSIGN_TEAM": "Назначить команду",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Удалить назначенную команду",
       "ADD_LABEL": "Добавить метку",
       "REMOVE_LABEL": "Удалить метку",
       "SEND_EMAIL_TO_TEAM": "Отправить Email команде",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Тип сообщения",
+      "PRIVATE_NOTE": "Личная заметка",
       "MESSAGE_CONTAINS": "Сообщение содержит",
       "EMAIL": "Email",
       "INBOX": "Источник",
diff --git a/app/javascript/dashboard/i18n/locale/ru/components.json b/app/javascript/dashboard/i18n/locale/ru/components.json
index fbd315ff8..e6970f6ba 100644
--- a/app/javascript/dashboard/i18n/locale/ru/components.json
+++ b/app/javascript/dashboard/i18n/locale/ru/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Скоро!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ru/contact.json b/app/javascript/dashboard/i18n/locale/ru/contact.json
index 029e658d1..5156a7456 100644
--- a/app/javascript/dashboard/i18n/locale/ru/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ru/contact.json
@@ -20,6 +20,7 @@
     "CALL": "Вызов",
     "CALL_INITIATED": "Вызов контакта…",
     "CALL_FAILED": "Не удалось начать вызов. Повторите попытку.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Выберите голосовую почту"
     },
diff --git a/app/javascript/dashboard/i18n/locale/ru/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ru/inboxMgmt.json
index 167ccc6fe..2c419f614 100644
--- a/app/javascript/dashboard/i18n/locale/ru/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ru/inboxMgmt.json
@@ -86,6 +86,14 @@
           "PLACEHOLDER": "Введите URL-адрес вебхука",
           "ERROR": "Пожалуйста, введите правильный URL"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "Copy secret to clipboard",
+          "COPY_SUCCESS": "Secret copied to clipboard",
+          "TOGGLE": "Toggle secret visibility",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "Домен сайта",
           "PLACEHOLDER": "Введите домен вашего сайта (например: acme.com)"
diff --git a/app/javascript/dashboard/i18n/locale/ru/integrations.json b/app/javascript/dashboard/i18n/locale/ru/integrations.json
index fd6654a7a..2356bfc5e 100644
--- a/app/javascript/dashboard/i18n/locale/ru/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ru/integrations.json
@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "Пользовательский инструмент успешно удален",
         "ERROR_MESSAGE": "Не удалось удалить пользовательский инструмент"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "Открыть платеж",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "Пожалуйста, обратитесь к вашему администратору для обновления."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",
diff --git a/app/javascript/dashboard/i18n/locale/ru/macros.json b/app/javascript/dashboard/i18n/locale/ru/macros.json
index e85de7261..35c479c50 100644
--- a/app/javascript/dashboard/i18n/locale/ru/macros.json
+++ b/app/javascript/dashboard/i18n/locale/ru/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Назначить сотрудника",
       "ADD_LABEL": "Добавить метку",
       "REMOVE_LABEL": "Удалить метку",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Удалить назначенную команду",
       "SEND_EMAIL_TRANSCRIPT": "Отправить историю переписки на email",
       "MUTE_CONVERSATION": "Заглушить диалог",
diff --git a/app/javascript/dashboard/i18n/locale/ru/settings.json b/app/javascript/dashboard/i18n/locale/ru/settings.json
index cc7f6e985..5be58d538 100644
--- a/app/javascript/dashboard/i18n/locale/ru/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ru/settings.json
@@ -68,7 +68,8 @@
         "API_SUCCESS": "Подпись успешно сохранена",
         "IMAGE_UPLOAD_ERROR": "Не удалось загрузить изображение! Попробуйте снова",
         "IMAGE_UPLOAD_SUCCESS": "Изображение успешно добавлено. Пожалуйста, нажмите сохранить, чтобы сохранить подпись",
-        "IMAGE_UPLOAD_SIZE_ERROR": "Размер изображения должен быть меньше {size}МБ"
+        "IMAGE_UPLOAD_SIZE_ERROR": "Размер изображения должен быть меньше {size}МБ",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "Подпись сообщения",
diff --git a/app/javascript/dashboard/i18n/locale/ru/signup.json b/app/javascript/dashboard/i18n/locale/ru/signup.json
index b3856ea82..9693adf74 100644
--- a/app/javascript/dashboard/i18n/locale/ru/signup.json
+++ b/app/javascript/dashboard/i18n/locale/ru/signup.json
@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "Не удалось подключиться к Woot серверу. Пожалуйста, попробуйте еще раз."
     },
     "SUBMIT": "Создать новый аккаунт",
-    "HAVE_AN_ACCOUNT": "Уже есть аккаунт?"
+    "HAVE_AN_ACCOUNT": "Уже есть аккаунт?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "Повторно отправить письмо с подтверждением",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sh/agentBots.json b/app/javascript/dashboard/i18n/locale/sh/agentBots.json
index dc92016ab..a8758d40b 100644
--- a/app/javascript/dashboard/i18n/locale/sh/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/sh/agentBots.json
@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "Kopiraj tajnu u međuspremnik",
+      "COPY_SUCCESS": "Tajna je kopirana u međuspremnik",
+      "TOGGLE": "Prebaci vidljivost tajne",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "Gotovo",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "Access Token",
       "DESCRIPTION": "Copy the access token and save it securely",
diff --git a/app/javascript/dashboard/i18n/locale/sh/automation.json b/app/javascript/dashboard/i18n/locale/sh/automation.json
index 22a9735f4..8e46cd539 100644
--- a/app/javascript/dashboard/i18n/locale/sh/automation.json
+++ b/app/javascript/dashboard/i18n/locale/sh/automation.json
@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Assign to Agent",
       "ASSIGN_TEAM": "Assign a Team",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
       "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
+      "PRIVATE_NOTE": "Privatna beleška",
       "MESSAGE_CONTAINS": "Message Contains",
       "EMAIL": "Email",
       "INBOX": "Inbox",
diff --git a/app/javascript/dashboard/i18n/locale/sh/components.json b/app/javascript/dashboard/i18n/locale/sh/components.json
index 0a2542a84..a75d35b08 100644
--- a/app/javascript/dashboard/i18n/locale/sh/components.json
+++ b/app/javascript/dashboard/i18n/locale/sh/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Coming Soon!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sh/contact.json b/app/javascript/dashboard/i18n/locale/sh/contact.json
index 13214db58..77cc2dee1 100644
--- a/app/javascript/dashboard/i18n/locale/sh/contact.json
+++ b/app/javascript/dashboard/i18n/locale/sh/contact.json
@@ -20,6 +20,7 @@
     "CALL": "Call",
     "CALL_INITIATED": "Calling the contact…",
     "CALL_FAILED": "Unable to start the call. Please try again.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Choose a voice inbox"
     },
diff --git a/app/javascript/dashboard/i18n/locale/sh/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/sh/inboxMgmt.json
index b7a406ef9..8296ba002 100644
--- a/app/javascript/dashboard/i18n/locale/sh/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/sh/inboxMgmt.json
@@ -86,6 +86,14 @@
           "PLACEHOLDER": "Unesite svoj Webhook URL",
           "ERROR": "Molimo unesite valjani URL"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "Kopiraj tajnu u međuspremnik",
+          "COPY_SUCCESS": "Tajna je kopirana u međuspremnik",
+          "TOGGLE": "Prebaci vidljivost tajne",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "Website Domain",
           "PLACEHOLDER": "Enter your website domain (eg: acme.com)"
diff --git a/app/javascript/dashboard/i18n/locale/sh/integrations.json b/app/javascript/dashboard/i18n/locale/sh/integrations.json
index 2511c3e4f..8dff3c2b0 100644
--- a/app/javascript/dashboard/i18n/locale/sh/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/sh/integrations.json
@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "Prilagođeni alat je uspješno izbrisan",
         "ERROR_MESSAGE": "Brisanje prilagođenog alata nije uspjelo"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "Open billing",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",
diff --git a/app/javascript/dashboard/i18n/locale/sh/macros.json b/app/javascript/dashboard/i18n/locale/sh/macros.json
index e12f0ca73..67a5c5003 100644
--- a/app/javascript/dashboard/i18n/locale/sh/macros.json
+++ b/app/javascript/dashboard/i18n/locale/sh/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Assign an Agent",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
       "MUTE_CONVERSATION": "Mute Conversation",
diff --git a/app/javascript/dashboard/i18n/locale/sh/settings.json b/app/javascript/dashboard/i18n/locale/sh/settings.json
index 0bc82b6e2..98ff3cdcf 100644
--- a/app/javascript/dashboard/i18n/locale/sh/settings.json
+++ b/app/javascript/dashboard/i18n/locale/sh/settings.json
@@ -68,7 +68,8 @@
         "API_SUCCESS": "Potpis je uspješno spremljen",
         "IMAGE_UPLOAD_ERROR": "Nije moguće učitati sliku! Pokušajte ponovno",
         "IMAGE_UPLOAD_SUCCESS": "Slika je uspješno dodana. Molimo kliknite na spremi kako biste sačuvali potpis",
-        "IMAGE_UPLOAD_SIZE_ERROR": "Veličina slike treba biti manja od {size}MB"
+        "IMAGE_UPLOAD_SIZE_ERROR": "Veličina slike treba biti manja od {size}MB",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "Potpis poruke",
diff --git a/app/javascript/dashboard/i18n/locale/sh/signup.json b/app/javascript/dashboard/i18n/locale/sh/signup.json
index 4a90fd322..238a1f061 100644
--- a/app/javascript/dashboard/i18n/locale/sh/signup.json
+++ b/app/javascript/dashboard/i18n/locale/sh/signup.json
@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "Could not connect to Woot server. Please try again."
     },
     "SUBMIT": "Create account",
-    "HAVE_AN_ACCOUNT": "Already have an account?"
+    "HAVE_AN_ACCOUNT": "Already have an account?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "Resend verification email",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sk/agentBots.json b/app/javascript/dashboard/i18n/locale/sk/agentBots.json
index a0941f1e3..8e51154e5 100644
--- a/app/javascript/dashboard/i18n/locale/sk/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/sk/agentBots.json
@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "Copy secret to clipboard",
+      "COPY_SUCCESS": "Secret copied to clipboard",
+      "TOGGLE": "Toggle secret visibility",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "Done",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "Prístupový token",
       "DESCRIPTION": "Copy the access token and save it securely",
diff --git a/app/javascript/dashboard/i18n/locale/sk/automation.json b/app/javascript/dashboard/i18n/locale/sk/automation.json
index 9f7b79407..2d4e41b66 100644
--- a/app/javascript/dashboard/i18n/locale/sk/automation.json
+++ b/app/javascript/dashboard/i18n/locale/sk/automation.json
@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Assign to Agent",
       "ASSIGN_TEAM": "Assign a Team",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
       "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
+      "PRIVATE_NOTE": "Súkromná správa",
       "MESSAGE_CONTAINS": "Message Contains",
       "EMAIL": "Email",
       "INBOX": "Schránka",
diff --git a/app/javascript/dashboard/i18n/locale/sk/components.json b/app/javascript/dashboard/i18n/locale/sk/components.json
index 34f3f7839..1e6f15a8f 100644
--- a/app/javascript/dashboard/i18n/locale/sk/components.json
+++ b/app/javascript/dashboard/i18n/locale/sk/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Coming Soon!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sk/contact.json b/app/javascript/dashboard/i18n/locale/sk/contact.json
index a22fa9fde..63dab97d7 100644
--- a/app/javascript/dashboard/i18n/locale/sk/contact.json
+++ b/app/javascript/dashboard/i18n/locale/sk/contact.json
@@ -20,6 +20,7 @@
     "CALL": "Call",
     "CALL_INITIATED": "Calling the contact…",
     "CALL_FAILED": "Unable to start the call. Please try again.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Choose a voice inbox"
     },
diff --git a/app/javascript/dashboard/i18n/locale/sk/helpCenter.json b/app/javascript/dashboard/i18n/locale/sk/helpCenter.json
index 6822d879e..94adc2dc4 100644
--- a/app/javascript/dashboard/i18n/locale/sk/helpCenter.json
+++ b/app/javascript/dashboard/i18n/locale/sk/helpCenter.json
@@ -698,7 +698,7 @@
       "EDIT_ARTICLE": {
         "MORE_PROPERTIES": "More properties",
         "UNCATEGORIZED": "Uncategorized",
-        "EDITOR_PLACEHOLDER": "Write something..."
+        "EDITOR_PLACEHOLDER": "Write your content here. Type '/' for formatting options."
       },
       "ARTICLE_PROPERTIES": {
         "ARTICLE_PROPERTIES": "Article properties",
diff --git a/app/javascript/dashboard/i18n/locale/sk/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/sk/inboxMgmt.json
index dcf14fa72..5c1ba9d40 100644
--- a/app/javascript/dashboard/i18n/locale/sk/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/sk/inboxMgmt.json
@@ -86,6 +86,14 @@
           "PLACEHOLDER": "Please enter your Webhook URL",
           "ERROR": "Prosím zadajte platnú URL"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "Copy secret to clipboard",
+          "COPY_SUCCESS": "Secret copied to clipboard",
+          "TOGGLE": "Toggle secret visibility",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "Webová doména",
           "PLACEHOLDER": "Zadajte doménu svojej webovej stránky (napr.: acme.com)"
diff --git a/app/javascript/dashboard/i18n/locale/sk/integrations.json b/app/javascript/dashboard/i18n/locale/sk/integrations.json
index d0b03a697..87791f7b3 100644
--- a/app/javascript/dashboard/i18n/locale/sk/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/sk/integrations.json
@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "Custom tool deleted successfully",
         "ERROR_MESSAGE": "Failed to delete custom tool"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "Open billing",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",
diff --git a/app/javascript/dashboard/i18n/locale/sk/macros.json b/app/javascript/dashboard/i18n/locale/sk/macros.json
index 784ba59a2..220838b7a 100644
--- a/app/javascript/dashboard/i18n/locale/sk/macros.json
+++ b/app/javascript/dashboard/i18n/locale/sk/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Assign an Agent",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
       "MUTE_CONVERSATION": "Stlmiť konverzáciu",
diff --git a/app/javascript/dashboard/i18n/locale/sk/settings.json b/app/javascript/dashboard/i18n/locale/sk/settings.json
index 2bef21ec6..327247fcd 100644
--- a/app/javascript/dashboard/i18n/locale/sk/settings.json
+++ b/app/javascript/dashboard/i18n/locale/sk/settings.json
@@ -68,7 +68,8 @@
         "API_SUCCESS": "Signature saved successfully",
         "IMAGE_UPLOAD_ERROR": "Couldn't upload image! Try again",
         "IMAGE_UPLOAD_SUCCESS": "Image added successfully. Please click on save to save the signature",
-        "IMAGE_UPLOAD_SIZE_ERROR": "Image size should be less than {size}MB"
+        "IMAGE_UPLOAD_SIZE_ERROR": "Image size should be less than {size}MB",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "Message Signature",
diff --git a/app/javascript/dashboard/i18n/locale/sk/signup.json b/app/javascript/dashboard/i18n/locale/sk/signup.json
index a03da76e4..0739814ff 100644
--- a/app/javascript/dashboard/i18n/locale/sk/signup.json
+++ b/app/javascript/dashboard/i18n/locale/sk/signup.json
@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "Could not connect to Woot server. Please try again."
     },
     "SUBMIT": "Create account",
-    "HAVE_AN_ACCOUNT": "Už máte účet?"
+    "HAVE_AN_ACCOUNT": "Už máte účet?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "Resend verification email",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sl/agentBots.json b/app/javascript/dashboard/i18n/locale/sl/agentBots.json
index bc8736c9d..abd03c388 100644
--- a/app/javascript/dashboard/i18n/locale/sl/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/sl/agentBots.json
@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "Bota ni bilo mogoče posodobiti. Prosimo poskusite ponovno."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "Copy secret to clipboard",
+      "COPY_SUCCESS": "Secret copied to clipboard",
+      "TOGGLE": "Toggle secret visibility",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "Done",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "Access Token",
       "DESCRIPTION": "Copy the access token and save it securely",
diff --git a/app/javascript/dashboard/i18n/locale/sl/automation.json b/app/javascript/dashboard/i18n/locale/sl/automation.json
index 63e6f72b2..5556bff34 100644
--- a/app/javascript/dashboard/i18n/locale/sl/automation.json
+++ b/app/javascript/dashboard/i18n/locale/sl/automation.json
@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Assign to Agent",
       "ASSIGN_TEAM": "Assign a Team",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
       "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
+      "PRIVATE_NOTE": "Private Note",
       "MESSAGE_CONTAINS": "Message Contains",
       "EMAIL": "E-pošta",
       "INBOX": "Inbox",
diff --git a/app/javascript/dashboard/i18n/locale/sl/components.json b/app/javascript/dashboard/i18n/locale/sl/components.json
index a9c96a78f..e330bd328 100644
--- a/app/javascript/dashboard/i18n/locale/sl/components.json
+++ b/app/javascript/dashboard/i18n/locale/sl/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Coming Soon!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sl/contact.json b/app/javascript/dashboard/i18n/locale/sl/contact.json
index 6ef898099..d5f30df00 100644
--- a/app/javascript/dashboard/i18n/locale/sl/contact.json
+++ b/app/javascript/dashboard/i18n/locale/sl/contact.json
@@ -20,6 +20,7 @@
     "CALL": "Pokliči",
     "CALL_INITIATED": "Calling the contact…",
     "CALL_FAILED": "Klica ni bilo mogoče začeti. Poskusite znova.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Izberi glasovni predal"
     },
diff --git a/app/javascript/dashboard/i18n/locale/sl/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/sl/inboxMgmt.json
index e55143bb0..a18a439a1 100644
--- a/app/javascript/dashboard/i18n/locale/sl/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/sl/inboxMgmt.json
@@ -86,6 +86,14 @@
           "PLACEHOLDER": "Please enter your Webhook URL",
           "ERROR": "Prosimo, vnesite veljaven URL"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "Copy secret to clipboard",
+          "COPY_SUCCESS": "Secret copied to clipboard",
+          "TOGGLE": "Toggle secret visibility",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "Domena spletne strani",
           "PLACEHOLDER": "Enter your website domain (eg: acme.com)"
diff --git a/app/javascript/dashboard/i18n/locale/sl/integrations.json b/app/javascript/dashboard/i18n/locale/sl/integrations.json
index 4869babed..6831f7ea7 100644
--- a/app/javascript/dashboard/i18n/locale/sl/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/sl/integrations.json
@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "Custom tool deleted successfully",
         "ERROR_MESSAGE": "Failed to delete custom tool"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "Open billing",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",
diff --git a/app/javascript/dashboard/i18n/locale/sl/macros.json b/app/javascript/dashboard/i18n/locale/sl/macros.json
index e12f0ca73..67a5c5003 100644
--- a/app/javascript/dashboard/i18n/locale/sl/macros.json
+++ b/app/javascript/dashboard/i18n/locale/sl/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Assign an Agent",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
       "MUTE_CONVERSATION": "Mute Conversation",
diff --git a/app/javascript/dashboard/i18n/locale/sl/settings.json b/app/javascript/dashboard/i18n/locale/sl/settings.json
index a637cb789..6b2d0a255 100644
--- a/app/javascript/dashboard/i18n/locale/sl/settings.json
+++ b/app/javascript/dashboard/i18n/locale/sl/settings.json
@@ -68,7 +68,8 @@
         "API_SUCCESS": "Podpis je bil uspešno shranjen",
         "IMAGE_UPLOAD_ERROR": "Slike ni bilo mogoče naložiti! Poskusi znova",
         "IMAGE_UPLOAD_SUCCESS": "Slika je bila uspešno dodana. Za shranitev podpisa kliknite na shrani",
-        "IMAGE_UPLOAD_SIZE_ERROR": "Velikost slike mora biti manjša od {size}MB"
+        "IMAGE_UPLOAD_SIZE_ERROR": "Velikost slike mora biti manjša od {size}MB",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "Podpis sporočila",
diff --git a/app/javascript/dashboard/i18n/locale/sl/signup.json b/app/javascript/dashboard/i18n/locale/sl/signup.json
index da325ebfd..d1ad83f7a 100644
--- a/app/javascript/dashboard/i18n/locale/sl/signup.json
+++ b/app/javascript/dashboard/i18n/locale/sl/signup.json
@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "Ni bilo mogoče vzpostaviti povezave s strežnikom. Prosimo poskusite ponovno."
     },
     "SUBMIT": "Ustvari račun",
-    "HAVE_AN_ACCOUNT": "Že imate račun?"
+    "HAVE_AN_ACCOUNT": "Že imate račun?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "Ponovno pošlji potrditveni e-poštni naslov",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sq/agentBots.json b/app/javascript/dashboard/i18n/locale/sq/agentBots.json
index 6a3528425..ebc476d0d 100644
--- a/app/javascript/dashboard/i18n/locale/sq/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/sq/agentBots.json
@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "Kopjo sekretin në kujtesën e përkohshme",
+      "COPY_SUCCESS": "Sekreti u kopjua në kujtesën e përkohshme",
+      "TOGGLE": "Ndrysho dukshmërinë e sekretit",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "U krye",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "Access Token",
       "DESCRIPTION": "Kopjoni tokenin e aksesit dhe ruajeni në mënyrë të sigurt",
diff --git a/app/javascript/dashboard/i18n/locale/sq/automation.json b/app/javascript/dashboard/i18n/locale/sq/automation.json
index 212a77339..6aa6af242 100644
--- a/app/javascript/dashboard/i18n/locale/sq/automation.json
+++ b/app/javascript/dashboard/i18n/locale/sq/automation.json
@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Cakto te një agjent",
       "ASSIGN_TEAM": "Cakto një ekip",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Hiq ekipin e caktuar",
       "ADD_LABEL": "Shto një etiketë",
       "REMOVE_LABEL": "Hiq një etiketë",
       "SEND_EMAIL_TO_TEAM": "Dërgo një email ekipit",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Lloji i mesazhit",
+      "PRIVATE_NOTE": "Shënim Privat",
       "MESSAGE_CONTAINS": "Mesazhi përmban",
       "EMAIL": "Email",
       "INBOX": "Inbox",
diff --git a/app/javascript/dashboard/i18n/locale/sq/components.json b/app/javascript/dashboard/i18n/locale/sq/components.json
index 5eb3d95f9..2ca971a95 100644
--- a/app/javascript/dashboard/i18n/locale/sq/components.json
+++ b/app/javascript/dashboard/i18n/locale/sq/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Së shpejti!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sq/contact.json b/app/javascript/dashboard/i18n/locale/sq/contact.json
index 2744786ae..958766792 100644
--- a/app/javascript/dashboard/i18n/locale/sq/contact.json
+++ b/app/javascript/dashboard/i18n/locale/sq/contact.json
@@ -20,6 +20,7 @@
     "CALL": "Telefono",
     "CALL_INITIATED": "Duke thirrur kontaktin…",
     "CALL_FAILED": "Nuk mund të fillohet thirrja. Ju lutemi provoni përsëri.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Zgjidhni një inbox të zërit"
     },
diff --git a/app/javascript/dashboard/i18n/locale/sq/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/sq/inboxMgmt.json
index b93cf1ad6..0fc12b73b 100644
--- a/app/javascript/dashboard/i18n/locale/sq/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/sq/inboxMgmt.json
@@ -86,6 +86,14 @@
           "PLACEHOLDER": "Ju lutemi shkruani URL-në tuaj të webhook-ut",
           "ERROR": "Ju lutem shkruani një URL të vlefshme"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "Kopjo sekretin në kujtesën e përkohshme",
+          "COPY_SUCCESS": "Sekreti u kopjua në kujtesën e përkohshme",
+          "TOGGLE": "Ndrysho dukshmërinë e sekretit",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "Domeni i faqes së internetit",
           "PLACEHOLDER": "Shkruani domenin e faqes suaj (p.sh.: acme.com)"
diff --git a/app/javascript/dashboard/i18n/locale/sq/integrations.json b/app/javascript/dashboard/i18n/locale/sq/integrations.json
index 7e6525a11..f87439881 100644
--- a/app/javascript/dashboard/i18n/locale/sq/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/sq/integrations.json
@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "Mjeti i personalizuar u fshi me sukses",
         "ERROR_MESSAGE": "Dështoi fshirja e mjetit të personalizuar"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "Open billing",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",
diff --git a/app/javascript/dashboard/i18n/locale/sq/macros.json b/app/javascript/dashboard/i18n/locale/sq/macros.json
index 91e1f8e71..476271038 100644
--- a/app/javascript/dashboard/i18n/locale/sq/macros.json
+++ b/app/javascript/dashboard/i18n/locale/sq/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Cakto një agjent",
       "ADD_LABEL": "Shto një etiketë",
       "REMOVE_LABEL": "Hiq një etiketë",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Hiq ekipin e caktuar",
       "SEND_EMAIL_TRANSCRIPT": "Dërgo një transkript me email",
       "MUTE_CONVERSATION": "Heshto bisedën",
diff --git a/app/javascript/dashboard/i18n/locale/sq/settings.json b/app/javascript/dashboard/i18n/locale/sq/settings.json
index ef40841c0..2cdbd9bc2 100644
--- a/app/javascript/dashboard/i18n/locale/sq/settings.json
+++ b/app/javascript/dashboard/i18n/locale/sq/settings.json
@@ -68,7 +68,8 @@
         "API_SUCCESS": "Nënshkrimi u ruajt me sukses",
         "IMAGE_UPLOAD_ERROR": "Nuk mund të ngarkohet imazhi! Provoni përsëri",
         "IMAGE_UPLOAD_SUCCESS": "Imazhi u shtua me sukses. Ju lutemi klikoni ruaj për të ruajtur nënshkrimin",
-        "IMAGE_UPLOAD_SIZE_ERROR": "Madhësia e imazhit duhet të jetë më pak se {size}MB"
+        "IMAGE_UPLOAD_SIZE_ERROR": "Madhësia e imazhit duhet të jetë më pak se {size}MB",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "Nënshkrimi i Mesazhit",
diff --git a/app/javascript/dashboard/i18n/locale/sq/signup.json b/app/javascript/dashboard/i18n/locale/sq/signup.json
index 4a90fd322..7962091fa 100644
--- a/app/javascript/dashboard/i18n/locale/sq/signup.json
+++ b/app/javascript/dashboard/i18n/locale/sq/signup.json
@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "Could not connect to Woot server. Please try again."
     },
     "SUBMIT": "Create account",
-    "HAVE_AN_ACCOUNT": "Already have an account?"
+    "HAVE_AN_ACCOUNT": "Already have an account?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "Ridispatcho emailin e verifikimit",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sr/agentBots.json b/app/javascript/dashboard/i18n/locale/sr/agentBots.json
index 018b95ed3..b2a5cc9f3 100644
--- a/app/javascript/dashboard/i18n/locale/sr/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/sr/agentBots.json
@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "Copy secret to clipboard",
+      "COPY_SUCCESS": "Secret copied to clipboard",
+      "TOGGLE": "Toggle secret visibility",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "Done",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "Token za pristup",
       "DESCRIPTION": "Copy the access token and save it securely",
diff --git a/app/javascript/dashboard/i18n/locale/sr/automation.json b/app/javascript/dashboard/i18n/locale/sr/automation.json
index ec9544e3e..ef707a764 100644
--- a/app/javascript/dashboard/i18n/locale/sr/automation.json
+++ b/app/javascript/dashboard/i18n/locale/sr/automation.json
@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Assign to Agent",
       "ASSIGN_TEAM": "Assign a Team",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
       "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
+      "PRIVATE_NOTE": "Privatna beleška",
       "MESSAGE_CONTAINS": "Message Contains",
       "EMAIL": "E-pošta",
       "INBOX": "Prijemno sanduče",
diff --git a/app/javascript/dashboard/i18n/locale/sr/components.json b/app/javascript/dashboard/i18n/locale/sr/components.json
index 6e46cb927..9d0c49978 100644
--- a/app/javascript/dashboard/i18n/locale/sr/components.json
+++ b/app/javascript/dashboard/i18n/locale/sr/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Coming Soon!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sr/contact.json b/app/javascript/dashboard/i18n/locale/sr/contact.json
index 071ee8df8..1e6b7c9de 100644
--- a/app/javascript/dashboard/i18n/locale/sr/contact.json
+++ b/app/javascript/dashboard/i18n/locale/sr/contact.json
@@ -20,6 +20,7 @@
     "CALL": "Call",
     "CALL_INITIATED": "Calling the contact…",
     "CALL_FAILED": "Unable to start the call. Please try again.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Choose a voice inbox"
     },
diff --git a/app/javascript/dashboard/i18n/locale/sr/helpCenter.json b/app/javascript/dashboard/i18n/locale/sr/helpCenter.json
index 271eeb3a6..0617bbc65 100644
--- a/app/javascript/dashboard/i18n/locale/sr/helpCenter.json
+++ b/app/javascript/dashboard/i18n/locale/sr/helpCenter.json
@@ -698,7 +698,7 @@
       "EDIT_ARTICLE": {
         "MORE_PROPERTIES": "More properties",
         "UNCATEGORIZED": "Uncategorized",
-        "EDITOR_PLACEHOLDER": "Write something..."
+        "EDITOR_PLACEHOLDER": "Write your content here. Type '/' for formatting options."
       },
       "ARTICLE_PROPERTIES": {
         "ARTICLE_PROPERTIES": "Article properties",
diff --git a/app/javascript/dashboard/i18n/locale/sr/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/sr/inboxMgmt.json
index 0ff4eed5e..4e7b557d9 100644
--- a/app/javascript/dashboard/i18n/locale/sr/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/sr/inboxMgmt.json
@@ -86,6 +86,14 @@
           "PLACEHOLDER": "Please enter your Webhook URL",
           "ERROR": "Molim vas unesite ispravnu adresu"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "Copy secret to clipboard",
+          "COPY_SUCCESS": "Secret copied to clipboard",
+          "TOGGLE": "Toggle secret visibility",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "Domen veb sajta",
           "PLACEHOLDER": "Unesite domen vašeg veb sajta (npr.: acme.com)"
diff --git a/app/javascript/dashboard/i18n/locale/sr/integrations.json b/app/javascript/dashboard/i18n/locale/sr/integrations.json
index 0de1b1d41..263de1216 100644
--- a/app/javascript/dashboard/i18n/locale/sr/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/sr/integrations.json
@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "Custom tool deleted successfully",
         "ERROR_MESSAGE": "Failed to delete custom tool"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "Open billing",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",
diff --git a/app/javascript/dashboard/i18n/locale/sr/macros.json b/app/javascript/dashboard/i18n/locale/sr/macros.json
index b3d5de505..b51c78700 100644
--- a/app/javascript/dashboard/i18n/locale/sr/macros.json
+++ b/app/javascript/dashboard/i18n/locale/sr/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Assign an Agent",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
       "MUTE_CONVERSATION": "Utišaj razgovor",
diff --git a/app/javascript/dashboard/i18n/locale/sr/settings.json b/app/javascript/dashboard/i18n/locale/sr/settings.json
index 7ee51eb56..11726e5e5 100644
--- a/app/javascript/dashboard/i18n/locale/sr/settings.json
+++ b/app/javascript/dashboard/i18n/locale/sr/settings.json
@@ -68,7 +68,8 @@
         "API_SUCCESS": "Potpis je uspešno sačuvan",
         "IMAGE_UPLOAD_ERROR": "Couldn't upload image! Try again",
         "IMAGE_UPLOAD_SUCCESS": "Image added successfully. Please click on save to save the signature",
-        "IMAGE_UPLOAD_SIZE_ERROR": "Image size should be less than {size}MB"
+        "IMAGE_UPLOAD_SIZE_ERROR": "Image size should be less than {size}MB",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "Potpis poruke",
diff --git a/app/javascript/dashboard/i18n/locale/sr/signup.json b/app/javascript/dashboard/i18n/locale/sr/signup.json
index 061cfd571..5fae6f6a1 100644
--- a/app/javascript/dashboard/i18n/locale/sr/signup.json
+++ b/app/javascript/dashboard/i18n/locale/sr/signup.json
@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "Could not connect to Woot server. Please try again."
     },
     "SUBMIT": "Create account",
-    "HAVE_AN_ACCOUNT": "Već imate nalog?"
+    "HAVE_AN_ACCOUNT": "Već imate nalog?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "Resend verification email",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sv/agentBots.json b/app/javascript/dashboard/i18n/locale/sv/agentBots.json
index 0a7882e4c..3614acafb 100644
--- a/app/javascript/dashboard/i18n/locale/sv/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/sv/agentBots.json
@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "Copy secret to clipboard",
+      "COPY_SUCCESS": "Secret copied to clipboard",
+      "TOGGLE": "Toggle secret visibility",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "Done",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "Åtkomsttoken",
       "DESCRIPTION": "Copy the access token and save it securely",
diff --git a/app/javascript/dashboard/i18n/locale/sv/automation.json b/app/javascript/dashboard/i18n/locale/sv/automation.json
index d77252fd7..356f0c313 100644
--- a/app/javascript/dashboard/i18n/locale/sv/automation.json
+++ b/app/javascript/dashboard/i18n/locale/sv/automation.json
@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Assign to Agent",
       "ASSIGN_TEAM": "Assign a Team",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
       "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
+      "PRIVATE_NOTE": "Privat anteckning",
       "MESSAGE_CONTAINS": "Message Contains",
       "EMAIL": "E-post",
       "INBOX": "Inkorg",
diff --git a/app/javascript/dashboard/i18n/locale/sv/components.json b/app/javascript/dashboard/i18n/locale/sv/components.json
index 5c2ef3d03..b39180a8c 100644
--- a/app/javascript/dashboard/i18n/locale/sv/components.json
+++ b/app/javascript/dashboard/i18n/locale/sv/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Coming Soon!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sv/contact.json b/app/javascript/dashboard/i18n/locale/sv/contact.json
index b606f442c..2da38056a 100644
--- a/app/javascript/dashboard/i18n/locale/sv/contact.json
+++ b/app/javascript/dashboard/i18n/locale/sv/contact.json
@@ -20,6 +20,7 @@
     "CALL": "Call",
     "CALL_INITIATED": "Calling the contact…",
     "CALL_FAILED": "Unable to start the call. Please try again.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Choose a voice inbox"
     },
diff --git a/app/javascript/dashboard/i18n/locale/sv/helpCenter.json b/app/javascript/dashboard/i18n/locale/sv/helpCenter.json
index 0ecf7e809..8420de95c 100644
--- a/app/javascript/dashboard/i18n/locale/sv/helpCenter.json
+++ b/app/javascript/dashboard/i18n/locale/sv/helpCenter.json
@@ -698,7 +698,7 @@
       "EDIT_ARTICLE": {
         "MORE_PROPERTIES": "More properties",
         "UNCATEGORIZED": "Okategoriserade",
-        "EDITOR_PLACEHOLDER": "Write something..."
+        "EDITOR_PLACEHOLDER": "Write your content here. Type '/' for formatting options."
       },
       "ARTICLE_PROPERTIES": {
         "ARTICLE_PROPERTIES": "Article properties",
diff --git a/app/javascript/dashboard/i18n/locale/sv/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/sv/inboxMgmt.json
index 813ea6d53..115dcdf59 100644
--- a/app/javascript/dashboard/i18n/locale/sv/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/sv/inboxMgmt.json
@@ -86,6 +86,14 @@
           "PLACEHOLDER": "Please enter your Webhook URL",
           "ERROR": "Ange en giltig URL"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "Copy secret to clipboard",
+          "COPY_SUCCESS": "Secret copied to clipboard",
+          "TOGGLE": "Toggle secret visibility",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "Webbplatsens domän",
           "PLACEHOLDER": "Ange din webbplatsdomän (t.ex. acme.com)"
diff --git a/app/javascript/dashboard/i18n/locale/sv/integrations.json b/app/javascript/dashboard/i18n/locale/sv/integrations.json
index 14637807d..d32b4e3b7 100644
--- a/app/javascript/dashboard/i18n/locale/sv/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/sv/integrations.json
@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "Custom tool deleted successfully",
         "ERROR_MESSAGE": "Failed to delete custom tool"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "Open billing",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",
diff --git a/app/javascript/dashboard/i18n/locale/sv/macros.json b/app/javascript/dashboard/i18n/locale/sv/macros.json
index 6d9fa5ca1..08f2492a0 100644
--- a/app/javascript/dashboard/i18n/locale/sv/macros.json
+++ b/app/javascript/dashboard/i18n/locale/sv/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Assign an Agent",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
       "MUTE_CONVERSATION": "Tysta konversation",
diff --git a/app/javascript/dashboard/i18n/locale/sv/settings.json b/app/javascript/dashboard/i18n/locale/sv/settings.json
index 1f4ecd714..8ac8bdce3 100644
--- a/app/javascript/dashboard/i18n/locale/sv/settings.json
+++ b/app/javascript/dashboard/i18n/locale/sv/settings.json
@@ -68,7 +68,8 @@
         "API_SUCCESS": "Signature saved successfully",
         "IMAGE_UPLOAD_ERROR": "Couldn't upload image! Try again",
         "IMAGE_UPLOAD_SUCCESS": "Image added successfully. Please click on save to save the signature",
-        "IMAGE_UPLOAD_SIZE_ERROR": "Image size should be less than {size}MB"
+        "IMAGE_UPLOAD_SIZE_ERROR": "Image size should be less than {size}MB",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "Message Signature",
diff --git a/app/javascript/dashboard/i18n/locale/sv/signup.json b/app/javascript/dashboard/i18n/locale/sv/signup.json
index 2dac954ca..b22acb19d 100644
--- a/app/javascript/dashboard/i18n/locale/sv/signup.json
+++ b/app/javascript/dashboard/i18n/locale/sv/signup.json
@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "Could not connect to Woot server. Please try again."
     },
     "SUBMIT": "Create account",
-    "HAVE_AN_ACCOUNT": "Har du redan ett konto?"
+    "HAVE_AN_ACCOUNT": "Har du redan ett konto?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "Skicka verifieringsmail igen",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ta/agentBots.json b/app/javascript/dashboard/i18n/locale/ta/agentBots.json
index 351007fc1..7c9aacb48 100644
--- a/app/javascript/dashboard/i18n/locale/ta/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/ta/agentBots.json
@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "Copy secret to clipboard",
+      "COPY_SUCCESS": "ரகசியம் கிளிப்போர்டுக்கு நகலெடுக்கப்பட்டது",
+      "TOGGLE": "ரகசியத்தை காண்பிக்க/மறைக்கவும்",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "முடிந்தது",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "அணுகுவதற்கான டோக்கன்",
       "DESCRIPTION": "Copy the access token and save it securely",
diff --git a/app/javascript/dashboard/i18n/locale/ta/automation.json b/app/javascript/dashboard/i18n/locale/ta/automation.json
index 10d93edb3..475fbc860 100644
--- a/app/javascript/dashboard/i18n/locale/ta/automation.json
+++ b/app/javascript/dashboard/i18n/locale/ta/automation.json
@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Assign to Agent",
       "ASSIGN_TEAM": "Assign a Team",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
       "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
+      "PRIVATE_NOTE": "தனிப்பட்ட குறிப்பு",
       "MESSAGE_CONTAINS": "Message Contains",
       "EMAIL": "இமெயில்",
       "INBOX": "Inbox",
diff --git a/app/javascript/dashboard/i18n/locale/ta/components.json b/app/javascript/dashboard/i18n/locale/ta/components.json
index 975e9be60..25fc68896 100644
--- a/app/javascript/dashboard/i18n/locale/ta/components.json
+++ b/app/javascript/dashboard/i18n/locale/ta/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Coming Soon!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ta/contact.json b/app/javascript/dashboard/i18n/locale/ta/contact.json
index dac0a58df..dccf6dc8c 100644
--- a/app/javascript/dashboard/i18n/locale/ta/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ta/contact.json
@@ -20,6 +20,7 @@
     "CALL": "Call",
     "CALL_INITIATED": "Calling the contact…",
     "CALL_FAILED": "Unable to start the call. Please try again.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Choose a voice inbox"
     },
diff --git a/app/javascript/dashboard/i18n/locale/ta/helpCenter.json b/app/javascript/dashboard/i18n/locale/ta/helpCenter.json
index bd683a959..8ef5a191a 100644
--- a/app/javascript/dashboard/i18n/locale/ta/helpCenter.json
+++ b/app/javascript/dashboard/i18n/locale/ta/helpCenter.json
@@ -698,7 +698,7 @@
       "EDIT_ARTICLE": {
         "MORE_PROPERTIES": "More properties",
         "UNCATEGORIZED": "Uncategorized",
-        "EDITOR_PLACEHOLDER": "Write something..."
+        "EDITOR_PLACEHOLDER": "Write your content here. Type '/' for formatting options."
       },
       "ARTICLE_PROPERTIES": {
         "ARTICLE_PROPERTIES": "Article properties",
diff --git a/app/javascript/dashboard/i18n/locale/ta/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ta/inboxMgmt.json
index 1fb8d94bc..b98daba65 100644
--- a/app/javascript/dashboard/i18n/locale/ta/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ta/inboxMgmt.json
@@ -86,6 +86,14 @@
           "PLACEHOLDER": "தயவுசெய்து உங்கள் Webhook URL ஐ உள்ளிடவும்",
           "ERROR": "சரியான URL ஐ பதிவிடவும்"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "Copy secret to clipboard",
+          "COPY_SUCCESS": "ரகசியம் கிளிப்போர்டுக்கு நகலெடுக்கப்பட்டது",
+          "TOGGLE": "ரகசியத்தை காண்பிக்க/மறைக்கவும்",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "இணையதள களம்",
           "PLACEHOLDER": "உங்கள் இணையதள களத்தை உள்ளிடவும் (eg: உதாரணமாக acme.com)"
diff --git a/app/javascript/dashboard/i18n/locale/ta/integrations.json b/app/javascript/dashboard/i18n/locale/ta/integrations.json
index 334b64526..0cb31905a 100644
--- a/app/javascript/dashboard/i18n/locale/ta/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ta/integrations.json
@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "தனிப்பயன் கருவி வெற்றிகரமாக நீக்கப்பட்டது",
         "ERROR_MESSAGE": "தனிப்பயன் கருவியை நீக்க முடியவில்லை"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "Open billing",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",
diff --git a/app/javascript/dashboard/i18n/locale/ta/macros.json b/app/javascript/dashboard/i18n/locale/ta/macros.json
index 01a116fbe..f1f73e0ed 100644
--- a/app/javascript/dashboard/i18n/locale/ta/macros.json
+++ b/app/javascript/dashboard/i18n/locale/ta/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Assign an Agent",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
       "MUTE_CONVERSATION": "Mute Conversation",
diff --git a/app/javascript/dashboard/i18n/locale/ta/settings.json b/app/javascript/dashboard/i18n/locale/ta/settings.json
index e04011d68..9fb190e01 100644
--- a/app/javascript/dashboard/i18n/locale/ta/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ta/settings.json
@@ -68,7 +68,8 @@
         "API_SUCCESS": "Signature saved successfully",
         "IMAGE_UPLOAD_ERROR": "Couldn't upload image! Try again",
         "IMAGE_UPLOAD_SUCCESS": "Image added successfully. Please click on save to save the signature",
-        "IMAGE_UPLOAD_SIZE_ERROR": "Image size should be less than {size}MB"
+        "IMAGE_UPLOAD_SIZE_ERROR": "Image size should be less than {size}MB",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "Message Signature",
diff --git a/app/javascript/dashboard/i18n/locale/ta/signup.json b/app/javascript/dashboard/i18n/locale/ta/signup.json
index 3249d4a78..2f728fdce 100644
--- a/app/javascript/dashboard/i18n/locale/ta/signup.json
+++ b/app/javascript/dashboard/i18n/locale/ta/signup.json
@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "Could not connect to Woot server. Please try again."
     },
     "SUBMIT": "Create account",
-    "HAVE_AN_ACCOUNT": "Already have an account?"
+    "HAVE_AN_ACCOUNT": "Already have an account?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "Resend verification email",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/th/agentBots.json b/app/javascript/dashboard/i18n/locale/th/agentBots.json
index a44bb741c..333a093f1 100644
--- a/app/javascript/dashboard/i18n/locale/th/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/th/agentBots.json
@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "Copy secret to clipboard",
+      "COPY_SUCCESS": "Secret copied to clipboard",
+      "TOGGLE": "Toggle secret visibility",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "Done",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "Access Token",
       "DESCRIPTION": "Copy the access token and save it securely",
diff --git a/app/javascript/dashboard/i18n/locale/th/automation.json b/app/javascript/dashboard/i18n/locale/th/automation.json
index e060f7634..d41f0fe4b 100644
--- a/app/javascript/dashboard/i18n/locale/th/automation.json
+++ b/app/javascript/dashboard/i18n/locale/th/automation.json
@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Assign to Agent",
       "ASSIGN_TEAM": "Assign a Team",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
       "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
+      "PRIVATE_NOTE": "โน้ตส่วนตัว",
       "MESSAGE_CONTAINS": "Message Contains",
       "EMAIL": "อีเมล์",
       "INBOX": "กล่องข้อความ",
diff --git a/app/javascript/dashboard/i18n/locale/th/components.json b/app/javascript/dashboard/i18n/locale/th/components.json
index 3dc7a528d..56ab9c8a8 100644
--- a/app/javascript/dashboard/i18n/locale/th/components.json
+++ b/app/javascript/dashboard/i18n/locale/th/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Coming Soon!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/th/contact.json b/app/javascript/dashboard/i18n/locale/th/contact.json
index b0c174fda..09e94d2c8 100644
--- a/app/javascript/dashboard/i18n/locale/th/contact.json
+++ b/app/javascript/dashboard/i18n/locale/th/contact.json
@@ -20,6 +20,7 @@
     "CALL": "Call",
     "CALL_INITIATED": "Calling the contact…",
     "CALL_FAILED": "Unable to start the call. Please try again.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Choose a voice inbox"
     },
diff --git a/app/javascript/dashboard/i18n/locale/th/helpCenter.json b/app/javascript/dashboard/i18n/locale/th/helpCenter.json
index b4a3b618d..310d6aace 100644
--- a/app/javascript/dashboard/i18n/locale/th/helpCenter.json
+++ b/app/javascript/dashboard/i18n/locale/th/helpCenter.json
@@ -698,7 +698,7 @@
       "EDIT_ARTICLE": {
         "MORE_PROPERTIES": "More properties",
         "UNCATEGORIZED": "Uncategorized",
-        "EDITOR_PLACEHOLDER": "Write something..."
+        "EDITOR_PLACEHOLDER": "Write your content here. Type '/' for formatting options."
       },
       "ARTICLE_PROPERTIES": {
         "ARTICLE_PROPERTIES": "Article properties",
diff --git a/app/javascript/dashboard/i18n/locale/th/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/th/inboxMgmt.json
index 03c928ef0..91c808d0e 100644
--- a/app/javascript/dashboard/i18n/locale/th/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/th/inboxMgmt.json
@@ -86,6 +86,14 @@
           "PLACEHOLDER": "Please enter your Webhook URL",
           "ERROR": "กรุณากรอกลิ้งที่ถูกต้อง"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "Copy secret to clipboard",
+          "COPY_SUCCESS": "Secret copied to clipboard",
+          "TOGGLE": "Toggle secret visibility",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "โดเมนเว็บไซต์",
           "PLACEHOLDER": "กรอกโดเมนเว็บไซต์ของคุณ (เช่น snowboltz.net)"
diff --git a/app/javascript/dashboard/i18n/locale/th/integrations.json b/app/javascript/dashboard/i18n/locale/th/integrations.json
index e4c3c2241..581de8844 100644
--- a/app/javascript/dashboard/i18n/locale/th/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/th/integrations.json
@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "Custom tool deleted successfully",
         "ERROR_MESSAGE": "Failed to delete custom tool"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "Open billing",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",
diff --git a/app/javascript/dashboard/i18n/locale/th/macros.json b/app/javascript/dashboard/i18n/locale/th/macros.json
index 9d13659f3..f16ba5820 100644
--- a/app/javascript/dashboard/i18n/locale/th/macros.json
+++ b/app/javascript/dashboard/i18n/locale/th/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Assign an Agent",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
       "MUTE_CONVERSATION": "ระงับการสนทนา",
diff --git a/app/javascript/dashboard/i18n/locale/th/settings.json b/app/javascript/dashboard/i18n/locale/th/settings.json
index 3639e9290..317e42587 100644
--- a/app/javascript/dashboard/i18n/locale/th/settings.json
+++ b/app/javascript/dashboard/i18n/locale/th/settings.json
@@ -68,7 +68,8 @@
         "API_SUCCESS": "บันทึกลายเซ็นสำเร็จแล้ว",
         "IMAGE_UPLOAD_ERROR": "Couldn't upload image! Try again",
         "IMAGE_UPLOAD_SUCCESS": "Image added successfully. Please click on save to save the signature",
-        "IMAGE_UPLOAD_SIZE_ERROR": "Image size should be less than {size}MB"
+        "IMAGE_UPLOAD_SIZE_ERROR": "Image size should be less than {size}MB",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "ข้อความลายเซ็น",
diff --git a/app/javascript/dashboard/i18n/locale/th/signup.json b/app/javascript/dashboard/i18n/locale/th/signup.json
index 941f9f93a..44344ca01 100644
--- a/app/javascript/dashboard/i18n/locale/th/signup.json
+++ b/app/javascript/dashboard/i18n/locale/th/signup.json
@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "Could not connect to Woot server. Please try again."
     },
     "SUBMIT": "Create account",
-    "HAVE_AN_ACCOUNT": "มีบัญชีอยู่แล้ว?"
+    "HAVE_AN_ACCOUNT": "มีบัญชีอยู่แล้ว?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "Resend verification email",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/tl/agentBots.json b/app/javascript/dashboard/i18n/locale/tl/agentBots.json
index dc92016ab..ab0fb0c8a 100644
--- a/app/javascript/dashboard/i18n/locale/tl/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/tl/agentBots.json
@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "Copy secret to clipboard",
+      "COPY_SUCCESS": "Secret copied to clipboard",
+      "TOGGLE": "Toggle secret visibility",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "Tapos na",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "Access Token",
       "DESCRIPTION": "Copy the access token and save it securely",
diff --git a/app/javascript/dashboard/i18n/locale/tl/automation.json b/app/javascript/dashboard/i18n/locale/tl/automation.json
index 22a9735f4..93f281517 100644
--- a/app/javascript/dashboard/i18n/locale/tl/automation.json
+++ b/app/javascript/dashboard/i18n/locale/tl/automation.json
@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Assign to Agent",
       "ASSIGN_TEAM": "Assign a Team",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
       "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
+      "PRIVATE_NOTE": "Pribadong Tala",
       "MESSAGE_CONTAINS": "Message Contains",
       "EMAIL": "Email",
       "INBOX": "Inbox",
diff --git a/app/javascript/dashboard/i18n/locale/tl/components.json b/app/javascript/dashboard/i18n/locale/tl/components.json
index 0a2542a84..a75d35b08 100644
--- a/app/javascript/dashboard/i18n/locale/tl/components.json
+++ b/app/javascript/dashboard/i18n/locale/tl/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Coming Soon!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/tl/contact.json b/app/javascript/dashboard/i18n/locale/tl/contact.json
index 893570978..07f7ba793 100644
--- a/app/javascript/dashboard/i18n/locale/tl/contact.json
+++ b/app/javascript/dashboard/i18n/locale/tl/contact.json
@@ -20,6 +20,7 @@
     "CALL": "Tawagan",
     "CALL_INITIATED": "Tinutawagan ang kontak…",
     "CALL_FAILED": "Hindi masimulan ang tawag. Pakisubukang muli.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Pumili ng voice inbox"
     },
diff --git a/app/javascript/dashboard/i18n/locale/tl/helpCenter.json b/app/javascript/dashboard/i18n/locale/tl/helpCenter.json
index 511bbf4c0..708d3fc83 100644
--- a/app/javascript/dashboard/i18n/locale/tl/helpCenter.json
+++ b/app/javascript/dashboard/i18n/locale/tl/helpCenter.json
@@ -698,7 +698,7 @@
       "EDIT_ARTICLE": {
         "MORE_PROPERTIES": "Higit pang mga katangian",
         "UNCATEGORIZED": "Walang kategorya",
-        "EDITOR_PLACEHOLDER": "Sumulat ng kahit ano..."
+        "EDITOR_PLACEHOLDER": "Write your content here. Type '/' for formatting options."
       },
       "ARTICLE_PROPERTIES": {
         "ARTICLE_PROPERTIES": "Mga katangian ng artikulo",
diff --git a/app/javascript/dashboard/i18n/locale/tl/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/tl/inboxMgmt.json
index f2cb02466..ba9a104e2 100644
--- a/app/javascript/dashboard/i18n/locale/tl/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/tl/inboxMgmt.json
@@ -86,6 +86,14 @@
           "PLACEHOLDER": "Pakilagay ang iyong Webhook URL",
           "ERROR": "Mangyaring maglagay ng wastong URL"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "Copy secret to clipboard",
+          "COPY_SUCCESS": "Secret copied to clipboard",
+          "TOGGLE": "Toggle secret visibility",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "Domain ng Website",
           "PLACEHOLDER": "Ilagay ang domain ng iyong website (hal: acme.com)"
diff --git a/app/javascript/dashboard/i18n/locale/tl/integrations.json b/app/javascript/dashboard/i18n/locale/tl/integrations.json
index 545393d1a..a8fcdbf9f 100644
--- a/app/javascript/dashboard/i18n/locale/tl/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/tl/integrations.json
@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "Custom tool deleted successfully",
         "ERROR_MESSAGE": "Nagkaroon ng error sa pagtanggal ng pasadyang kasangkapan"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "Open billing",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",
diff --git a/app/javascript/dashboard/i18n/locale/tl/macros.json b/app/javascript/dashboard/i18n/locale/tl/macros.json
index e12f0ca73..67a5c5003 100644
--- a/app/javascript/dashboard/i18n/locale/tl/macros.json
+++ b/app/javascript/dashboard/i18n/locale/tl/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Assign an Agent",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
       "MUTE_CONVERSATION": "Mute Conversation",
diff --git a/app/javascript/dashboard/i18n/locale/tl/settings.json b/app/javascript/dashboard/i18n/locale/tl/settings.json
index 88f705a7b..b02567c3f 100644
--- a/app/javascript/dashboard/i18n/locale/tl/settings.json
+++ b/app/javascript/dashboard/i18n/locale/tl/settings.json
@@ -68,7 +68,8 @@
         "API_SUCCESS": "Matagumpay na naisave ang lagda",
         "IMAGE_UPLOAD_ERROR": "Hindi ma-upload ang larawan! Subukang muli",
         "IMAGE_UPLOAD_SUCCESS": "Matagumpay na naidagdag ang larawan. Paki-click ang save upang mai-save ang pirma",
-        "IMAGE_UPLOAD_SIZE_ERROR": "Ang laki ng larawan ay dapat mas mababa sa {size}MB"
+        "IMAGE_UPLOAD_SIZE_ERROR": "Ang laki ng larawan ay dapat mas mababa sa {size}MB",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "Lagda ng Mensahe",
diff --git a/app/javascript/dashboard/i18n/locale/tl/signup.json b/app/javascript/dashboard/i18n/locale/tl/signup.json
index 4a90fd322..65aa0e53a 100644
--- a/app/javascript/dashboard/i18n/locale/tl/signup.json
+++ b/app/javascript/dashboard/i18n/locale/tl/signup.json
@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "Could not connect to Woot server. Please try again."
     },
     "SUBMIT": "Create account",
-    "HAVE_AN_ACCOUNT": "Already have an account?"
+    "HAVE_AN_ACCOUNT": "Already have an account?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "Muling ipadala ang email ng beripikasyon",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/tr/agentBots.json b/app/javascript/dashboard/i18n/locale/tr/agentBots.json
index 9b44e7b5c..b93bc958a 100644
--- a/app/javascript/dashboard/i18n/locale/tr/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/tr/agentBots.json
@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "Bot güncellenemedi. Lütfen tekrar deneyin."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "Copy secret to clipboard",
+      "COPY_SUCCESS": "Secret copied to clipboard",
+      "TOGGLE": "Toggle secret visibility",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "Done",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "Erişim Jetonu",
       "DESCRIPTION": "Erişim anahtarını kopyalayın ve güvenli bir yerde saklayın",
diff --git a/app/javascript/dashboard/i18n/locale/tr/automation.json b/app/javascript/dashboard/i18n/locale/tr/automation.json
index cb3ffe3cf..e17624c5f 100644
--- a/app/javascript/dashboard/i18n/locale/tr/automation.json
+++ b/app/javascript/dashboard/i18n/locale/tr/automation.json
@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Temsilciye Ata",
       "ASSIGN_TEAM": "Bir Ekibe Ata",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Atanan Ekibi Kaldır",
       "ADD_LABEL": "Etiket Ekle",
       "REMOVE_LABEL": "Etiketi Kaldır",
       "SEND_EMAIL_TO_TEAM": "Ekibe E-posta Gönder",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Mesaj Türü",
+      "PRIVATE_NOTE": "Özel Not",
       "MESSAGE_CONTAINS": "Mesaj İçerir",
       "EMAIL": "E-Posta",
       "INBOX": "Gelen Kutusu",
diff --git a/app/javascript/dashboard/i18n/locale/tr/components.json b/app/javascript/dashboard/i18n/locale/tr/components.json
index a671d6c69..f9fcb5680 100644
--- a/app/javascript/dashboard/i18n/locale/tr/components.json
+++ b/app/javascript/dashboard/i18n/locale/tr/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Çok yakında!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/tr/contact.json b/app/javascript/dashboard/i18n/locale/tr/contact.json
index 941fe1f54..6b35d8597 100644
--- a/app/javascript/dashboard/i18n/locale/tr/contact.json
+++ b/app/javascript/dashboard/i18n/locale/tr/contact.json
@@ -20,6 +20,7 @@
     "CALL": "Ara",
     "CALL_INITIATED": "Calling the contact…",
     "CALL_FAILED": "Unable to start the call. Please try again.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Sesli gelen kutusu seçin"
     },
diff --git a/app/javascript/dashboard/i18n/locale/tr/helpCenter.json b/app/javascript/dashboard/i18n/locale/tr/helpCenter.json
index f75b75326..7e766f2b0 100644
--- a/app/javascript/dashboard/i18n/locale/tr/helpCenter.json
+++ b/app/javascript/dashboard/i18n/locale/tr/helpCenter.json
@@ -698,7 +698,7 @@
       "EDIT_ARTICLE": {
         "MORE_PROPERTIES": "More properties",
         "UNCATEGORIZED": "Kategorize Edilmemiş",
-        "EDITOR_PLACEHOLDER": "Write something..."
+        "EDITOR_PLACEHOLDER": "Write your content here. Type '/' for formatting options."
       },
       "ARTICLE_PROPERTIES": {
         "ARTICLE_PROPERTIES": "Article properties",
diff --git a/app/javascript/dashboard/i18n/locale/tr/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/tr/inboxMgmt.json
index 5b8470469..90b96cead 100644
--- a/app/javascript/dashboard/i18n/locale/tr/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/tr/inboxMgmt.json
@@ -86,6 +86,14 @@
           "PLACEHOLDER": "Please enter your Webhook URL",
           "ERROR": "Lütfen geçerli bir adres girin"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "Copy secret to clipboard",
+          "COPY_SUCCESS": "Secret copied to clipboard",
+          "TOGGLE": "Toggle secret visibility",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "Web Sitesi Alan Adı",
           "PLACEHOLDER": "Web sitenizin adresini girin"
diff --git a/app/javascript/dashboard/i18n/locale/tr/integrations.json b/app/javascript/dashboard/i18n/locale/tr/integrations.json
index ec8dff5c5..11c3a82bc 100644
--- a/app/javascript/dashboard/i18n/locale/tr/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/tr/integrations.json
@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "Özel araç başarıyla silindi",
         "ERROR_MESSAGE": "Özel araç silinemedi"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "Fatura Detayları",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",
diff --git a/app/javascript/dashboard/i18n/locale/tr/macros.json b/app/javascript/dashboard/i18n/locale/tr/macros.json
index 3e44974e0..98d09e146 100644
--- a/app/javascript/dashboard/i18n/locale/tr/macros.json
+++ b/app/javascript/dashboard/i18n/locale/tr/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Bir Temsilci Ata",
       "ADD_LABEL": "Etiket Ekle",
       "REMOVE_LABEL": "Etiketi Kaldır",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Atanan Ekibi Kaldır",
       "SEND_EMAIL_TRANSCRIPT": "E-posta Dökümü Gönder",
       "MUTE_CONVERSATION": "Konuşmayı Sessize Al",
diff --git a/app/javascript/dashboard/i18n/locale/tr/settings.json b/app/javascript/dashboard/i18n/locale/tr/settings.json
index 3b3ef5367..0be0322e9 100644
--- a/app/javascript/dashboard/i18n/locale/tr/settings.json
+++ b/app/javascript/dashboard/i18n/locale/tr/settings.json
@@ -68,7 +68,8 @@
         "API_SUCCESS": "İmza başarıyla kaydedildi",
         "IMAGE_UPLOAD_ERROR": "Resim yüklenemedi! Tekrar deneyin",
         "IMAGE_UPLOAD_SUCCESS": "Resim başarıyla eklendi. İmzayı kaydetmek için lütfen kaydet'e tıklayın",
-        "IMAGE_UPLOAD_SIZE_ERROR": "Resim boyutu {size}MB'dan küçük olmalıdır"
+        "IMAGE_UPLOAD_SIZE_ERROR": "Resim boyutu {size}MB'dan küçük olmalıdır",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "İmzanız",
diff --git a/app/javascript/dashboard/i18n/locale/tr/signup.json b/app/javascript/dashboard/i18n/locale/tr/signup.json
index d85d92db5..136eaea8a 100644
--- a/app/javascript/dashboard/i18n/locale/tr/signup.json
+++ b/app/javascript/dashboard/i18n/locale/tr/signup.json
@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "Woot sunucusuna bağlanılamadı. Lütfen tekrar deneyin."
     },
     "SUBMIT": "Hesap oluştur",
-    "HAVE_AN_ACCOUNT": "Hesabın var mı?"
+    "HAVE_AN_ACCOUNT": "Hesabın var mı?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "Doğrulama E-Postasını tekrar gönder",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/uk/agentBots.json b/app/javascript/dashboard/i18n/locale/uk/agentBots.json
index f2fae5251..b4e221445 100644
--- a/app/javascript/dashboard/i18n/locale/uk/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/uk/agentBots.json
@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "Не вдалося оновити бота. Будь ласка, спробуйте ще раз."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "Copy secret to clipboard",
+      "COPY_SUCCESS": "Secret copied to clipboard",
+      "TOGGLE": "Toggle secret visibility",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "Done",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "Ключ доступу",
       "DESCRIPTION": "Copy the access token and save it securely",
diff --git a/app/javascript/dashboard/i18n/locale/uk/automation.json b/app/javascript/dashboard/i18n/locale/uk/automation.json
index 566a65d99..baf7420b2 100644
--- a/app/javascript/dashboard/i18n/locale/uk/automation.json
+++ b/app/javascript/dashboard/i18n/locale/uk/automation.json
@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Assign to Agent",
       "ASSIGN_TEAM": "Assign a Team",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
       "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
+      "PRIVATE_NOTE": "Особиста нотатка",
       "MESSAGE_CONTAINS": "Message Contains",
       "EMAIL": "Email",
       "INBOX": "Вхідні",
diff --git a/app/javascript/dashboard/i18n/locale/uk/components.json b/app/javascript/dashboard/i18n/locale/uk/components.json
index 6809a24fe..b6be5d520 100644
--- a/app/javascript/dashboard/i18n/locale/uk/components.json
+++ b/app/javascript/dashboard/i18n/locale/uk/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Coming Soon!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/uk/contact.json b/app/javascript/dashboard/i18n/locale/uk/contact.json
index 10a1a42fd..04d3bbc16 100644
--- a/app/javascript/dashboard/i18n/locale/uk/contact.json
+++ b/app/javascript/dashboard/i18n/locale/uk/contact.json
@@ -20,6 +20,7 @@
     "CALL": "Дзвінок",
     "CALL_INITIATED": "Викликаємо контакт…",
     "CALL_FAILED": "Не можливо розпочати виклик. Будь ласка, спробуйте пізніше.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Оберіть голосову теку"
     },
diff --git a/app/javascript/dashboard/i18n/locale/uk/helpCenter.json b/app/javascript/dashboard/i18n/locale/uk/helpCenter.json
index 21e0220f2..eeffbcfe6 100644
--- a/app/javascript/dashboard/i18n/locale/uk/helpCenter.json
+++ b/app/javascript/dashboard/i18n/locale/uk/helpCenter.json
@@ -698,7 +698,7 @@
       "EDIT_ARTICLE": {
         "MORE_PROPERTIES": "More properties",
         "UNCATEGORIZED": "Без категорії",
-        "EDITOR_PLACEHOLDER": "Write something..."
+        "EDITOR_PLACEHOLDER": "Write your content here. Type '/' for formatting options."
       },
       "ARTICLE_PROPERTIES": {
         "ARTICLE_PROPERTIES": "Article properties",
diff --git a/app/javascript/dashboard/i18n/locale/uk/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/uk/inboxMgmt.json
index 79366a564..abacb0688 100644
--- a/app/javascript/dashboard/i18n/locale/uk/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/uk/inboxMgmt.json
@@ -86,6 +86,14 @@
           "PLACEHOLDER": "Будь ласка, введіть URL вашого вебхука",
           "ERROR": "Будь ласка, введіть правильний URL"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "Copy secret to clipboard",
+          "COPY_SUCCESS": "Secret copied to clipboard",
+          "TOGGLE": "Toggle secret visibility",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "Домен сайту",
           "PLACEHOLDER": "Введіть домен вашого сайту (наприклад: acme.com)"
diff --git a/app/javascript/dashboard/i18n/locale/uk/integrations.json b/app/javascript/dashboard/i18n/locale/uk/integrations.json
index ba40168ed..c069f5659 100644
--- a/app/javascript/dashboard/i18n/locale/uk/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/uk/integrations.json
@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "Custom tool deleted successfully",
         "ERROR_MESSAGE": "Failed to delete custom tool"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "Відкрити рахунок",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "Будь ласка, зверніться до адміністратора для оновлення."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",
diff --git a/app/javascript/dashboard/i18n/locale/uk/macros.json b/app/javascript/dashboard/i18n/locale/uk/macros.json
index 037531e4f..a8cdba398 100644
--- a/app/javascript/dashboard/i18n/locale/uk/macros.json
+++ b/app/javascript/dashboard/i18n/locale/uk/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Assign an Agent",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
       "MUTE_CONVERSATION": "Заглушити розмову",
diff --git a/app/javascript/dashboard/i18n/locale/uk/settings.json b/app/javascript/dashboard/i18n/locale/uk/settings.json
index e163ae07f..5fa9d166e 100644
--- a/app/javascript/dashboard/i18n/locale/uk/settings.json
+++ b/app/javascript/dashboard/i18n/locale/uk/settings.json
@@ -68,7 +68,8 @@
         "API_SUCCESS": "Підпис успішно збережено",
         "IMAGE_UPLOAD_ERROR": "Не вдалося завантажити зображення! Повторіть спробу",
         "IMAGE_UPLOAD_SUCCESS": "Зображення успішно додано. Будь ласка, натисніть на кнопку Зберегти, щоб зберегти підпис",
-        "IMAGE_UPLOAD_SIZE_ERROR": "Зображення має бути менше {size}Мб"
+        "IMAGE_UPLOAD_SIZE_ERROR": "Зображення має бути менше {size}Мб",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "Підпис повідомлення",
diff --git a/app/javascript/dashboard/i18n/locale/uk/signup.json b/app/javascript/dashboard/i18n/locale/uk/signup.json
index facf944d6..d273c10eb 100644
--- a/app/javascript/dashboard/i18n/locale/uk/signup.json
+++ b/app/javascript/dashboard/i18n/locale/uk/signup.json
@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "Не вдалося підключитися до Woot сервера. Будь ласка, спробуйте ще раз."
     },
     "SUBMIT": "Створити акаунт",
-    "HAVE_AN_ACCOUNT": "Вже маєте обліковий запис?"
+    "HAVE_AN_ACCOUNT": "Вже маєте обліковий запис?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "Повторно надіслати листа з підтвердженням",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ur/agentBots.json b/app/javascript/dashboard/i18n/locale/ur/agentBots.json
index e20ab5ba0..609657777 100644
--- a/app/javascript/dashboard/i18n/locale/ur/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/ur/agentBots.json
@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "Copy secret to clipboard",
+      "COPY_SUCCESS": "Secret copied to clipboard",
+      "TOGGLE": "Toggle secret visibility",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "Done",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "Access Token",
       "DESCRIPTION": "Copy the access token and save it securely",
diff --git a/app/javascript/dashboard/i18n/locale/ur/automation.json b/app/javascript/dashboard/i18n/locale/ur/automation.json
index de73db65d..7dd3ff8fe 100644
--- a/app/javascript/dashboard/i18n/locale/ur/automation.json
+++ b/app/javascript/dashboard/i18n/locale/ur/automation.json
@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Assign to Agent",
       "ASSIGN_TEAM": "Assign a Team",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
       "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
+      "PRIVATE_NOTE": "Private Note",
       "MESSAGE_CONTAINS": "Message Contains",
       "EMAIL": "Email",
       "INBOX": "ان باکس",
diff --git a/app/javascript/dashboard/i18n/locale/ur/components.json b/app/javascript/dashboard/i18n/locale/ur/components.json
index 9491f168e..f4e30558b 100644
--- a/app/javascript/dashboard/i18n/locale/ur/components.json
+++ b/app/javascript/dashboard/i18n/locale/ur/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Coming Soon!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ur/contact.json b/app/javascript/dashboard/i18n/locale/ur/contact.json
index 3cc58afbc..d1e273392 100644
--- a/app/javascript/dashboard/i18n/locale/ur/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ur/contact.json
@@ -20,6 +20,7 @@
     "CALL": "Call",
     "CALL_INITIATED": "Calling the contact…",
     "CALL_FAILED": "Unable to start the call. Please try again.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Choose a voice inbox"
     },
diff --git a/app/javascript/dashboard/i18n/locale/ur/helpCenter.json b/app/javascript/dashboard/i18n/locale/ur/helpCenter.json
index 9820b7284..59f61ce7c 100644
--- a/app/javascript/dashboard/i18n/locale/ur/helpCenter.json
+++ b/app/javascript/dashboard/i18n/locale/ur/helpCenter.json
@@ -698,7 +698,7 @@
       "EDIT_ARTICLE": {
         "MORE_PROPERTIES": "More properties",
         "UNCATEGORIZED": "Uncategorized",
-        "EDITOR_PLACEHOLDER": "Write something..."
+        "EDITOR_PLACEHOLDER": "Write your content here. Type '/' for formatting options."
       },
       "ARTICLE_PROPERTIES": {
         "ARTICLE_PROPERTIES": "Article properties",
diff --git a/app/javascript/dashboard/i18n/locale/ur/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ur/inboxMgmt.json
index af89e5e35..d356d9fa1 100644
--- a/app/javascript/dashboard/i18n/locale/ur/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ur/inboxMgmt.json
@@ -86,6 +86,14 @@
           "PLACEHOLDER": "Please enter your Webhook URL",
           "ERROR": "Please enter a valid URL"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "Copy secret to clipboard",
+          "COPY_SUCCESS": "Secret copied to clipboard",
+          "TOGGLE": "Toggle secret visibility",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "Website Domain",
           "PLACEHOLDER": "Enter your website domain (eg: acme.com)"
diff --git a/app/javascript/dashboard/i18n/locale/ur/integrations.json b/app/javascript/dashboard/i18n/locale/ur/integrations.json
index 985813f05..796290e68 100644
--- a/app/javascript/dashboard/i18n/locale/ur/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ur/integrations.json
@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "Custom tool deleted successfully",
         "ERROR_MESSAGE": "Failed to delete custom tool"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "Open billing",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",
diff --git a/app/javascript/dashboard/i18n/locale/ur/macros.json b/app/javascript/dashboard/i18n/locale/ur/macros.json
index 28c8be2ac..befac16d7 100644
--- a/app/javascript/dashboard/i18n/locale/ur/macros.json
+++ b/app/javascript/dashboard/i18n/locale/ur/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Assign an Agent",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
       "MUTE_CONVERSATION": "خاموش گفتگو",
diff --git a/app/javascript/dashboard/i18n/locale/ur/settings.json b/app/javascript/dashboard/i18n/locale/ur/settings.json
index 677dd3f20..52e44cc3d 100644
--- a/app/javascript/dashboard/i18n/locale/ur/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ur/settings.json
@@ -68,7 +68,8 @@
         "API_SUCCESS": "Signature saved successfully",
         "IMAGE_UPLOAD_ERROR": "Couldn't upload image! Try again",
         "IMAGE_UPLOAD_SUCCESS": "Image added successfully. Please click on save to save the signature",
-        "IMAGE_UPLOAD_SIZE_ERROR": "Image size should be less than {size}MB"
+        "IMAGE_UPLOAD_SIZE_ERROR": "Image size should be less than {size}MB",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "Message Signature",
diff --git a/app/javascript/dashboard/i18n/locale/ur/signup.json b/app/javascript/dashboard/i18n/locale/ur/signup.json
index 4a90fd322..238a1f061 100644
--- a/app/javascript/dashboard/i18n/locale/ur/signup.json
+++ b/app/javascript/dashboard/i18n/locale/ur/signup.json
@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "Could not connect to Woot server. Please try again."
     },
     "SUBMIT": "Create account",
-    "HAVE_AN_ACCOUNT": "Already have an account?"
+    "HAVE_AN_ACCOUNT": "Already have an account?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "Resend verification email",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/agentBots.json b/app/javascript/dashboard/i18n/locale/ur_IN/agentBots.json
index dc92016ab..c17ec60d0 100644
--- a/app/javascript/dashboard/i18n/locale/ur_IN/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/agentBots.json
@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "Copy secret to clipboard",
+      "COPY_SUCCESS": "Secret copied to clipboard",
+      "TOGGLE": "Toggle secret visibility",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "Done",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "Access Token",
       "DESCRIPTION": "Copy the access token and save it securely",
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/automation.json b/app/javascript/dashboard/i18n/locale/ur_IN/automation.json
index 22a9735f4..46f4a520e 100644
--- a/app/javascript/dashboard/i18n/locale/ur_IN/automation.json
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/automation.json
@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Assign to Agent",
       "ASSIGN_TEAM": "Assign a Team",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
       "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
+      "PRIVATE_NOTE": "Private Note",
       "MESSAGE_CONTAINS": "Message Contains",
       "EMAIL": "Email",
       "INBOX": "Inbox",
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/components.json b/app/javascript/dashboard/i18n/locale/ur_IN/components.json
index 0a2542a84..a75d35b08 100644
--- a/app/javascript/dashboard/i18n/locale/ur_IN/components.json
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Coming Soon!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/contact.json b/app/javascript/dashboard/i18n/locale/ur_IN/contact.json
index 48d45d737..1614f943b 100644
--- a/app/javascript/dashboard/i18n/locale/ur_IN/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/contact.json
@@ -20,6 +20,7 @@
     "CALL": "Call",
     "CALL_INITIATED": "Calling the contact…",
     "CALL_FAILED": "Unable to start the call. Please try again.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Choose a voice inbox"
     },
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ur_IN/inboxMgmt.json
index abe021056..800351e62 100644
--- a/app/javascript/dashboard/i18n/locale/ur_IN/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/inboxMgmt.json
@@ -86,6 +86,14 @@
           "PLACEHOLDER": "براہ کرم اپنا Webhook URL درج کریں",
           "ERROR": "براہ کرم ایک درست URL درج کریں"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "Copy secret to clipboard",
+          "COPY_SUCCESS": "Secret copied to clipboard",
+          "TOGGLE": "Toggle secret visibility",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "ویب سائٹ ڈومین",
           "PLACEHOLDER": "اپنا ویب سائٹ ڈومین درج کریں (مثلاً: acme.com)"
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/integrations.json b/app/javascript/dashboard/i18n/locale/ur_IN/integrations.json
index 4f124f413..8ef714188 100644
--- a/app/javascript/dashboard/i18n/locale/ur_IN/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/integrations.json
@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "Custom tool deleted successfully",
         "ERROR_MESSAGE": "Failed to delete custom tool"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "Open billing",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/macros.json b/app/javascript/dashboard/i18n/locale/ur_IN/macros.json
index e12f0ca73..67a5c5003 100644
--- a/app/javascript/dashboard/i18n/locale/ur_IN/macros.json
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Assign an Agent",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
       "MUTE_CONVERSATION": "Mute Conversation",
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/settings.json b/app/javascript/dashboard/i18n/locale/ur_IN/settings.json
index bbcac2dd0..c218b7d37 100644
--- a/app/javascript/dashboard/i18n/locale/ur_IN/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/settings.json
@@ -68,7 +68,8 @@
         "API_SUCCESS": "دستخط کامیابی سے محفوظ ہو گیا",
         "IMAGE_UPLOAD_ERROR": "تصویر اپ لوڈ نہیں ہو سکی! دوبارہ کوشش کریں",
         "IMAGE_UPLOAD_SUCCESS": "تصویر کامیابی سے شامل کر دی گئی۔ دستخط محفوظ کرنے کے لیے براہ کرم سیو پر کلک کریں",
-        "IMAGE_UPLOAD_SIZE_ERROR": "تصویر کا سائز {size}MB سے کم ہونا چاہیے"
+        "IMAGE_UPLOAD_SIZE_ERROR": "تصویر کا سائز {size}MB سے کم ہونا چاہیے",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "پیغام دستخط",
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/signup.json b/app/javascript/dashboard/i18n/locale/ur_IN/signup.json
index 4a90fd322..5a3e03396 100644
--- a/app/javascript/dashboard/i18n/locale/ur_IN/signup.json
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/signup.json
@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "Could not connect to Woot server. Please try again."
     },
     "SUBMIT": "Create account",
-    "HAVE_AN_ACCOUNT": "Already have an account?"
+    "HAVE_AN_ACCOUNT": "Already have an account?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "تصدیقی ای میل دوبارہ بھیجیں",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/vi/agentBots.json b/app/javascript/dashboard/i18n/locale/vi/agentBots.json
index ca79b51f0..4b2372884 100644
--- a/app/javascript/dashboard/i18n/locale/vi/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/vi/agentBots.json
@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "Copy secret to clipboard",
+      "COPY_SUCCESS": "Secret copied to clipboard",
+      "TOGGLE": "Toggle secret visibility",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "Done",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "Token truy cập",
       "DESCRIPTION": "Copy the access token and save it securely",
diff --git a/app/javascript/dashboard/i18n/locale/vi/automation.json b/app/javascript/dashboard/i18n/locale/vi/automation.json
index 29fec4d71..40ae9781a 100644
--- a/app/javascript/dashboard/i18n/locale/vi/automation.json
+++ b/app/javascript/dashboard/i18n/locale/vi/automation.json
@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Assign to Agent",
       "ASSIGN_TEAM": "Assign a Team",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
       "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
+      "PRIVATE_NOTE": "Lưu ý riêng",
       "MESSAGE_CONTAINS": "Message Contains",
       "EMAIL": "Email",
       "INBOX": "Hộp thư đến",
diff --git a/app/javascript/dashboard/i18n/locale/vi/components.json b/app/javascript/dashboard/i18n/locale/vi/components.json
index 74e433202..53dfdd0cc 100644
--- a/app/javascript/dashboard/i18n/locale/vi/components.json
+++ b/app/javascript/dashboard/i18n/locale/vi/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Coming Soon!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/vi/contact.json b/app/javascript/dashboard/i18n/locale/vi/contact.json
index a863a3903..25cc6b2a5 100644
--- a/app/javascript/dashboard/i18n/locale/vi/contact.json
+++ b/app/javascript/dashboard/i18n/locale/vi/contact.json
@@ -20,6 +20,7 @@
     "CALL": "Call",
     "CALL_INITIATED": "Calling the contact…",
     "CALL_FAILED": "Unable to start the call. Please try again.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Choose a voice inbox"
     },
diff --git a/app/javascript/dashboard/i18n/locale/vi/helpCenter.json b/app/javascript/dashboard/i18n/locale/vi/helpCenter.json
index 1a4505ecf..fa002f780 100644
--- a/app/javascript/dashboard/i18n/locale/vi/helpCenter.json
+++ b/app/javascript/dashboard/i18n/locale/vi/helpCenter.json
@@ -698,7 +698,7 @@
       "EDIT_ARTICLE": {
         "MORE_PROPERTIES": "More properties",
         "UNCATEGORIZED": "Chưa được phân loại",
-        "EDITOR_PLACEHOLDER": "Write something..."
+        "EDITOR_PLACEHOLDER": "Write your content here. Type '/' for formatting options."
       },
       "ARTICLE_PROPERTIES": {
         "ARTICLE_PROPERTIES": "Article properties",
diff --git a/app/javascript/dashboard/i18n/locale/vi/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/vi/inboxMgmt.json
index 2e6bab384..72df3dad0 100644
--- a/app/javascript/dashboard/i18n/locale/vi/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/vi/inboxMgmt.json
@@ -86,6 +86,14 @@
           "PLACEHOLDER": "Please enter your Webhook URL",
           "ERROR": "Vui lòng nhập một URL hợp lệ"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "Copy secret to clipboard",
+          "COPY_SUCCESS": "Secret copied to clipboard",
+          "TOGGLE": "Toggle secret visibility",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "Domain trang web",
           "PLACEHOLDER": "Nhập tên miền trang web của bạn (ví dụ: acme.com)"
diff --git a/app/javascript/dashboard/i18n/locale/vi/integrations.json b/app/javascript/dashboard/i18n/locale/vi/integrations.json
index 8a594cf51..f54f81203 100644
--- a/app/javascript/dashboard/i18n/locale/vi/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/vi/integrations.json
@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "Custom tool deleted successfully",
         "ERROR_MESSAGE": "Failed to delete custom tool"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "Open billing",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",
diff --git a/app/javascript/dashboard/i18n/locale/vi/macros.json b/app/javascript/dashboard/i18n/locale/vi/macros.json
index 55a77ea23..e5c69dcec 100644
--- a/app/javascript/dashboard/i18n/locale/vi/macros.json
+++ b/app/javascript/dashboard/i18n/locale/vi/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Assign an Agent",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
       "MUTE_CONVERSATION": "Tắt tiếng cuộc trò chuyện",
diff --git a/app/javascript/dashboard/i18n/locale/vi/settings.json b/app/javascript/dashboard/i18n/locale/vi/settings.json
index 964ce4642..4a3fe947c 100644
--- a/app/javascript/dashboard/i18n/locale/vi/settings.json
+++ b/app/javascript/dashboard/i18n/locale/vi/settings.json
@@ -68,7 +68,8 @@
         "API_SUCCESS": "Chữ ký được lưu thành công",
         "IMAGE_UPLOAD_ERROR": "Couldn't upload image! Try again",
         "IMAGE_UPLOAD_SUCCESS": "Image added successfully. Please click on save to save the signature",
-        "IMAGE_UPLOAD_SIZE_ERROR": "Kích thước ảnh phải nhỏ hơn {size}MB"
+        "IMAGE_UPLOAD_SIZE_ERROR": "Kích thước ảnh phải nhỏ hơn {size}MB",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "Chữ ký tin nhắn",
diff --git a/app/javascript/dashboard/i18n/locale/vi/signup.json b/app/javascript/dashboard/i18n/locale/vi/signup.json
index 1938b8170..84356d8e5 100644
--- a/app/javascript/dashboard/i18n/locale/vi/signup.json
+++ b/app/javascript/dashboard/i18n/locale/vi/signup.json
@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "Could not connect to Woot server. Please try again."
     },
     "SUBMIT": "Create account",
-    "HAVE_AN_ACCOUNT": "Đã có tài khoản?"
+    "HAVE_AN_ACCOUNT": "Đã có tài khoản?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "Resend verification email",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/agentBots.json b/app/javascript/dashboard/i18n/locale/zh_CN/agentBots.json
index dc2ef8265..9d90219f8 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/agentBots.json
@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "无法更新机器人。请再试一次。"
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "Copy secret to clipboard",
+      "COPY_SUCCESS": "Secret copied to clipboard",
+      "TOGGLE": "Toggle secret visibility",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "Done",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "访问令牌",
       "DESCRIPTION": "复制访问令牌并安全保存",
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/automation.json b/app/javascript/dashboard/i18n/locale/zh_CN/automation.json
index 4671bd09e..b0122e961 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/automation.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/automation.json
@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "分配客服",
       "ASSIGN_TEAM": "分配团队",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "移除已分配的团队",
       "ADD_LABEL": "添加标签",
       "REMOVE_LABEL": "移除标签",
       "SEND_EMAIL_TO_TEAM": "发送电子邮件给团队",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "消息类型",
+      "PRIVATE_NOTE": "私人便笺",
       "MESSAGE_CONTAINS": "消息包含",
       "EMAIL": "Email",
       "INBOX": "收件箱",
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/components.json b/app/javascript/dashboard/i18n/locale/zh_CN/components.json
index ba1a35d76..1546eb740 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/components.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "即将到来！"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/contact.json b/app/javascript/dashboard/i18n/locale/zh_CN/contact.json
index 35120983b..deb7022e3 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/contact.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/contact.json
@@ -20,6 +20,7 @@
     "CALL": "呼叫",
     "CALL_INITIATED": "正在接通…",
     "CALL_FAILED": "Unable to start the call. Please try again.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "选择一个语音收件箱"
     },
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/zh_CN/inboxMgmt.json
index ec0ce3c12..e61744e99 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/inboxMgmt.json
@@ -86,6 +86,14 @@
           "PLACEHOLDER": "请输入您的 Webhook URL",
           "ERROR": "请输入一个有效的 URL"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "Copy secret to clipboard",
+          "COPY_SUCCESS": "Secret copied to clipboard",
+          "TOGGLE": "Toggle secret visibility",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "网站域名",
           "PLACEHOLDER": "输入您的网站域名(e.g: acme.com)"
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/integrations.json b/app/javascript/dashboard/i18n/locale/zh_CN/integrations.json
index ccdf12826..b79d8bae0 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/integrations.json
@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "Custom tool deleted successfully",
         "ERROR_MESSAGE": "Failed to delete custom tool"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "查看计费",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "请联系您的管理员进行升级。"
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/macros.json b/app/javascript/dashboard/i18n/locale/zh_CN/macros.json
index 703cf177f..0cd71d1f5 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/macros.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "分配客服",
       "ADD_LABEL": "添加标签",
       "REMOVE_LABEL": "移除标签",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "移除已分配的团队",
       "SEND_EMAIL_TRANSCRIPT": "通过邮件发送聊天记录",
       "MUTE_CONVERSATION": "开始会话",
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/settings.json b/app/javascript/dashboard/i18n/locale/zh_CN/settings.json
index 1ba9a5662..1ae37314e 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/settings.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/settings.json
@@ -68,7 +68,8 @@
         "API_SUCCESS": "签名保存成功",
         "IMAGE_UPLOAD_ERROR": "无法上传图片！请再试一次",
         "IMAGE_UPLOAD_SUCCESS": "图片添加成功。请点击保存签名。",
-        "IMAGE_UPLOAD_SIZE_ERROR": "图片大小应该小于{size}MB"
+        "IMAGE_UPLOAD_SIZE_ERROR": "图片大小应该小于{size}MB",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "消息签名",
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/signup.json b/app/javascript/dashboard/i18n/locale/zh_CN/signup.json
index 3e560b230..b2187c20b 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/signup.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/signup.json
@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "无法与 Woot 服务器建立连接。请重试。"
     },
     "SUBMIT": "创建新账户",
-    "HAVE_AN_ACCOUNT": "已经有帐号？"
+    "HAVE_AN_ACCOUNT": "已经有帐号？",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "重新发送验证邮件",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/zh_TW/agentBots.json b/app/javascript/dashboard/i18n/locale/zh_TW/agentBots.json
index e10cd4c40..31f558e06 100644
--- a/app/javascript/dashboard/i18n/locale/zh_TW/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/agentBots.json
@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "無法更新機器人，請再試一次。"
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "複製密鑰至剪貼簿",
+      "COPY_SUCCESS": "密鑰已複製至剪貼簿",
+      "TOGGLE": "切換密鑰顯示",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "完成",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "存取權杖",
       "DESCRIPTION": "複製存取權杖並妥善保管",
diff --git a/app/javascript/dashboard/i18n/locale/zh_TW/automation.json b/app/javascript/dashboard/i18n/locale/zh_TW/automation.json
index 250d2a8d2..e8d691f82 100644
--- a/app/javascript/dashboard/i18n/locale/zh_TW/automation.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/automation.json
@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "指派給客服人員",
       "ASSIGN_TEAM": "指派團隊",
+      "REMOVE_ASSIGNED_AGENT": "移除已指派的客服人員",
+      "REMOVE_ASSIGNED_TEAM": "移除已指派的團隊",
       "ADD_LABEL": "新增標籤",
       "REMOVE_LABEL": "移除標籤",
       "SEND_EMAIL_TO_TEAM": "傳送電子郵件給團隊",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "訊息類型",
+      "PRIVATE_NOTE": "私人筆記",
       "MESSAGE_CONTAINS": "訊息包含",
       "EMAIL": "電子郵件",
       "INBOX": "收件匣",
diff --git a/app/javascript/dashboard/i18n/locale/zh_TW/components.json b/app/javascript/dashboard/i18n/locale/zh_TW/components.json
index e835209ef..14834a200 100644
--- a/app/javascript/dashboard/i18n/locale/zh_TW/components.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/components.json
@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "即將推出！"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/zh_TW/contact.json b/app/javascript/dashboard/i18n/locale/zh_TW/contact.json
index 3025327fa..72c37c875 100644
--- a/app/javascript/dashboard/i18n/locale/zh_TW/contact.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/contact.json
@@ -20,6 +20,7 @@
     "CALL": "通話",
     "CALL_INITIATED": "正在撥打聯絡人電話…",
     "CALL_FAILED": "無法撥打電話，請稍後再試。",
+    "CLICK_TO_EDIT": "點擊以編輯",
     "VOICE_INBOX_PICKER": {
       "TITLE": "選擇語音收件匣"
     },
diff --git a/app/javascript/dashboard/i18n/locale/zh_TW/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/zh_TW/inboxMgmt.json
index d19bd5a21..fa207e9bb 100644
--- a/app/javascript/dashboard/i18n/locale/zh_TW/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/inboxMgmt.json
@@ -86,6 +86,14 @@
           "PLACEHOLDER": "請輸入您的 Webhook URL",
           "ERROR": "請輸入有效的 URL"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook 密鑰",
+          "COPY": "複製密鑰至剪貼簿",
+          "COPY_SUCCESS": "密鑰已複製至剪貼簿",
+          "TOGGLE": "切換密鑰顯示",
+          "RESET_SUCCESS": "Webhook 密鑰已成功重新產生",
+          "RESET_ERROR": "無法重新產生 Webhook 密鑰，請再試一次"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "網站網域",
           "PLACEHOLDER": "輸入您的網站網域（例：acme.com）"
diff --git a/app/javascript/dashboard/i18n/locale/zh_TW/integrations.json b/app/javascript/dashboard/i18n/locale/zh_TW/integrations.json
index e6b518be4..b45661d38 100644
--- a/app/javascript/dashboard/i18n/locale/zh_TW/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/integrations.json
@@ -837,18 +837,24 @@
         "SUCCESS_MESSAGE": "自訂工具已成功刪除",
         "ERROR_MESSAGE": "刪除自訂工具失敗"
       },
+      "PAYWALL": {
+        "TITLE": "升級以在 Captain 中使用工具",
+        "AVAILABLE_ON": "Captain 工具僅適用於 Business 與 Enterprise 方案。請升級至 Business 方案以使用此功能。",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "開啟帳單",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain 工具僅適用於付費方案。",
+        "UPGRADE_PROMPT": "請升級至付費方案以使用此功能。",
+        "ASK_ADMIN": "請聯繫您的管理員進行升級。"
+      },
       "TEST": {
         "BUTTON": "測試連接",
         "SUCCESS": "端點回傳 HTTP {status}",
         "ERROR": "連接失敗",
         "DISABLED_HINT": "測試功能僅適用於沒有範本或請求內容的端點。"
       },
-      "TEST": {
-        "BUTTON": "Test connection",
-        "SUCCESS": "Endpoint returned HTTP {status}",
-        "ERROR": "Connection failed",
-        "DISABLED_HINT": "Testing is only available for endpoints without templates or request bodies."
-      },
       "FORM": {
         "TITLE": {
           "LABEL": "工具名稱",
diff --git a/app/javascript/dashboard/i18n/locale/zh_TW/macros.json b/app/javascript/dashboard/i18n/locale/zh_TW/macros.json
index 970b746a3..e82569fea 100644
--- a/app/javascript/dashboard/i18n/locale/zh_TW/macros.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/macros.json
@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "指派客服人員",
       "ADD_LABEL": "新增標籤",
       "REMOVE_LABEL": "移除標籤",
+      "REMOVE_ASSIGNED_AGENT": "移除已指派的客服人員",
       "REMOVE_ASSIGNED_TEAM": "移除已指派的團隊",
       "SEND_EMAIL_TRANSCRIPT": "傳送電子郵件副本",
       "MUTE_CONVERSATION": "將對話靜音",
diff --git a/app/javascript/dashboard/i18n/locale/zh_TW/settings.json b/app/javascript/dashboard/i18n/locale/zh_TW/settings.json
index 1a42133b4..dcf3ed6a3 100644
--- a/app/javascript/dashboard/i18n/locale/zh_TW/settings.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/settings.json
@@ -68,7 +68,8 @@
         "API_SUCCESS": "簽名已成功儲存",
         "IMAGE_UPLOAD_ERROR": "無法上傳圖片，請再試一次",
         "IMAGE_UPLOAD_SUCCESS": "圖片已成功新增。請點擊儲存以保存簽名",
-        "IMAGE_UPLOAD_SIZE_ERROR": "圖片大小須小於 {size}MB"
+        "IMAGE_UPLOAD_SIZE_ERROR": "圖片大小須小於 {size}MB",
+        "INLINE_IMAGE_WARNING": "已移除貼上的內嵌圖片。請使用圖片上傳按鈕將圖片加入您的簽名。"
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "訊息簽名",
diff --git a/app/javascript/dashboard/i18n/locale/zh_TW/signup.json b/app/javascript/dashboard/i18n/locale/zh_TW/signup.json
index c43c72849..367e23a1b 100644
--- a/app/javascript/dashboard/i18n/locale/zh_TW/signup.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/signup.json
@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "無法連接伺服器，請再試一次。"
     },
     "SUBMIT": "建立帳號",
-    "HAVE_AN_ACCOUNT": "已經有帳號了嗎？"
+    "HAVE_AN_ACCOUNT": "已經有帳號了嗎？",
+    "VERIFY_EMAIL": {
+      "TITLE": "請查看您的收件匣",
+      "DESCRIPTION": "我們已將驗證連結寄送至 {email}。請點擊連結驗證您的電子郵件並開始使用。",
+      "RESEND": "重新發送驗證信件",
+      "RESEND_SUCCESS": "驗證電子郵件已送出。請查看您的收件匣。",
+      "RESEND_ERROR": "無法送出驗證電子郵件。請再試一次。"
+    }
   }
 }
diff --git a/app/javascript/dashboard/routes/dashboard/contacts/components/ContactsBulkActionBar.vue b/app/javascript/dashboard/routes/dashboard/contacts/components/ContactsBulkActionBar.vue
index e56a2dda7..d19f84d99 100644
--- a/app/javascript/dashboard/routes/dashboard/contacts/components/ContactsBulkActionBar.vue
+++ b/app/javascript/dashboard/routes/dashboard/contacts/components/ContactsBulkActionBar.vue
@@ -66,8 +66,7 @@ const selectionModel = computed({
       return;
     }
 
-    const shouldSelectAll =
-      newSet.size === props.visibleContactIds.length && newSet.size > 0;
+    const shouldSelectAll = props.visibleContactIds.every(id => newSet.has(id));
     emit('toggleAll', shouldSelectAll);
   },
 });
diff --git a/app/javascript/dashboard/routes/dashboard/contacts/pages/ContactsIndex.vue b/app/javascript/dashboard/routes/dashboard/contacts/pages/ContactsIndex.vue
index 357758e01..b072fa67d 100644
--- a/app/javascript/dashboard/routes/dashboard/contacts/pages/ContactsIndex.vue
+++ b/app/javascript/dashboard/routes/dashboard/contacts/pages/ContactsIndex.vue
@@ -151,7 +151,13 @@ const openBulkDeleteDialog = () => {
 };
 
 const toggleSelectAll = shouldSelect => {
-  selectedContactIds.value = shouldSelect ? [...visibleContactIds.value] : [];
+  const currentSelection = new Set(selectedContactIds.value);
+  if (shouldSelect) {
+    visibleContactIds.value.forEach(id => currentSelection.add(id));
+  } else {
+    visibleContactIds.value.forEach(id => currentSelection.delete(id));
+  }
+  selectedContactIds.value = Array.from(currentSelection);
 };
 
 const toggleContactSelection = ({ id, value }) => {
@@ -190,16 +196,28 @@ const getCommonFetchParams = (page = 1) => ({
   label: activeLabel.value,
 });
 
-const fetchContacts = async (page = 1) => {
-  clearSelection();
+const fetchContacts = async (page = 1, options = {}) => {
+  const { clearSelection: shouldClearSelection = true } = options;
+  if (shouldClearSelection) {
+    clearSelection();
+  }
   await store.dispatch('contacts/clearContactFilters');
   await store.dispatch('contacts/get', getCommonFetchParams(page));
   updatePageParam(page);
 };
 
-const fetchSavedOrAppliedFilteredContact = async (payload, page = 1) => {
+const fetchSavedOrAppliedFilteredContact = async (
+  payload,
+  page = 1,
+  options = {}
+) => {
   if (!activeSegmentId.value && !hasAppliedFilters.value) return;
-  clearSelection();
+
+  const { clearSelection: shouldClearSelection = true } = options;
+  if (shouldClearSelection) {
+    clearSelection();
+  }
+
   await store.dispatch('contacts/filter', {
     ...getCommonFetchParams(page),
     queryPayload: payload,
@@ -207,8 +225,12 @@ const fetchSavedOrAppliedFilteredContact = async (payload, page = 1) => {
   updatePageParam(page);
 };
 
-const fetchActiveContacts = async (page = 1) => {
-  clearSelection();
+const fetchActiveContacts = async (page = 1, options = {}) => {
+  const { clearSelection: shouldClearSelection = true } = options;
+  if (shouldClearSelection) {
+    clearSelection();
+  }
+
   await store.dispatch('contacts/clearContactFilters');
   await store.dispatch('contacts/active', {
     page,
@@ -217,28 +239,36 @@ const fetchActiveContacts = async (page = 1) => {
   updatePageParam(page);
 };
 
-const searchContacts = debounce(async (value, page = 1, append = false) => {
-  if (!append) {
-    clearSelection();
-    searchPageNumber.value = 1;
-  }
-  await store.dispatch('contacts/clearContactFilters');
-  searchValue.value = value;
+const searchContacts = debounce(
+  async (value, page = 1, append = false, options = {}) => {
+    const { clearSelection: shouldClearSelection = true } = options;
 
-  if (!value) {
-    updatePageParam(page);
-    await fetchContacts(page);
-    return;
-  }
+    if (!append) {
+      searchPageNumber.value = 1;
 
-  updatePageParam(page, value);
-  await store.dispatch('contacts/search', {
-    ...getCommonFetchParams(page),
-    search: encodeURIComponent(value),
-    append,
-  });
-  searchPageNumber.value = page;
-}, DEBOUNCE_DELAY);
+      if (shouldClearSelection) {
+        clearSelection();
+      }
+    }
+    await store.dispatch('contacts/clearContactFilters');
+    searchValue.value = value;
+
+    if (!value) {
+      updatePageParam(page);
+      await fetchContacts(page, { clearSelection: false });
+      return;
+    }
+
+    updatePageParam(page, value);
+    await store.dispatch('contacts/search', {
+      ...getCommonFetchParams(page),
+      search: encodeURIComponent(value),
+      append,
+    });
+    searchPageNumber.value = page;
+  },
+  DEBOUNCE_DELAY
+);
 
 const loadMoreSearchResults = async () => {
   if (!hasMore.value || isLoadingMore.value) return;
@@ -256,19 +286,26 @@ const loadMoreSearchResults = async () => {
   isLoadingMore.value = false;
 };
 
-const fetchContactsBasedOnContext = async page => {
-  clearSelection();
+const fetchContactsBasedOnContext = async (page, options = {}) => {
+  const { clearSelection: shouldClearSelection = true } = options;
+  if (shouldClearSelection) {
+    clearSelection();
+  }
   updatePageParam(page, searchValue.value);
   if (isFetchingList.value) return;
   if (searchQuery.value) {
-    await searchContacts(searchQuery.value, page);
+    await searchContacts(searchQuery.value, page, false, {
+      clearSelection: shouldClearSelection,
+    });
     return;
   }
   // Reset the search value when we change the view
   searchValue.value = '';
   // If we're on the active route, fetch active contacts
   if (isActiveView.value) {
-    await fetchActiveContacts(page);
+    await fetchActiveContacts(page, {
+      clearSelection: shouldClearSelection,
+    });
     return;
   }
   // If there are applied filters or active segment with query
@@ -278,13 +315,20 @@ const fetchContactsBasedOnContext = async page => {
   ) {
     const queryPayload =
       activeSegment.value?.query || filterQueryGenerator(appliedFilters.value);
-    await fetchSavedOrAppliedFilteredContact(queryPayload, page);
+    await fetchSavedOrAppliedFilteredContact(queryPayload, page, {
+      clearSelection: shouldClearSelection,
+    });
     return;
   }
   // Default case: fetch regular contacts + label
-  await fetchContacts(page);
+  await fetchContacts(page, {
+    clearSelection: shouldClearSelection,
+  });
 };
 
+const onPageChange = page =>
+  fetchContactsBasedOnContext(page, { clearSelection: false });
+
 const assignLabels = async labels => {
   if (!labels.length || !selectedContactIds.value.length) {
     return;
@@ -338,7 +382,9 @@ const handleSort = async ({ sort, order }) => {
   });
 
   if (searchQuery.value) {
-    await searchContacts(searchValue.value);
+    await searchContacts(searchValue.value, pageNumber.value, false, {
+      clearSelection: false,
+    });
     return;
   }
 
@@ -360,17 +406,6 @@ const createContact = async contact => {
   await store.dispatch('contacts/create', contact);
 };
 
-watch(
-  contacts,
-  newContacts => {
-    const idsOnPage = newContacts.map(contact => contact.id);
-    selectedContactIds.value = selectedContactIds.value.filter(id =>
-      idsOnPage.includes(id)
-    );
-  },
-  { deep: true }
-);
-
 watch(hasSelection, value => {
   if (!value) {
     bulkDeleteDialogRef.value?.close?.();
@@ -416,7 +451,9 @@ watch(searchQuery, value => {
 onMounted(async () => {
   if (!activeSegmentId.value) {
     if (searchQuery.value) {
-      await searchContacts(searchQuery.value, pageNumber.value);
+      await searchContacts(searchQuery.value, pageNumber.value, false, {
+        clearSelection: false,
+      });
       return;
     }
     if (isActiveView.value) {
@@ -452,8 +489,10 @@ onMounted(async () => {
       :use-infinite-scroll="isSearchView"
       :has-more="hasMore"
       :is-loading-more="isLoadingMore"
-      @update:current-page="fetchContactsBasedOnContext"
-      @search="searchContacts"
+      @update:current-page="onPageChange"
+      @search="
+        value => searchContacts(value, 1, false, { clearSelection: false })
+      "
       @update:sort="handleSort"
       @apply-filter="fetchSavedOrAppliedFilteredContact"
       @clear-filters="fetchContacts"
@@ -485,6 +524,7 @@ onMounted(async () => {
           :button-label="t('CONTACTS_LAYOUT.EMPTY_STATE.BUTTON_LABEL')"
           @create="createContact"
         />
+
         <div
           v-else-if="showEmptyText"
           class="flex items-center justify-center py-10"
@@ -493,6 +533,7 @@ onMounted(async () => {
             {{ emptyStateMessage }}
           </span>
         </div>
+
         <div v-else class="flex flex-col gap-4 pt-4 pb-6">
           <ContactsList
             :contacts="contacts"
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/Macros/MacroPreview.vue b/app/javascript/dashboard/routes/dashboard/conversation/Macros/MacroPreview.vue
index d5a2ae0b8..9e57c34c5 100644
--- a/app/javascript/dashboard/routes/dashboard/conversation/Macros/MacroPreview.vue
+++ b/app/javascript/dashboard/routes/dashboard/conversation/Macros/MacroPreview.vue
@@ -25,6 +25,7 @@ const getActionValue = (key, params) => {
     add_label: resolveLabels(labels.value, params),
     remove_label: resolveLabels(labels.value, params),
     assign_agent: resolveAgents(agents.value, params),
+    remove_assigned_agent: null,
     mute_conversation: null,
     snooze_conversation: null,
     resolve_conversation: null,
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/contact/ContactInfo.vue b/app/javascript/dashboard/routes/dashboard/conversation/contact/ContactInfo.vue
index 3899d1ddf..2b6001729 100644
--- a/app/javascript/dashboard/routes/dashboard/conversation/contact/ContactInfo.vue
+++ b/app/javascript/dashboard/routes/dashboard/conversation/contact/ContactInfo.vue
@@ -1,6 +1,10 @@
 <script>
 import { mapGetters } from 'vuex';
 import { useAlert } from 'dashboard/composables';
+import {
+  DuplicateContactException,
+  ExceptionWithMessage,
+} from 'shared/helpers/CustomErrors';
 import { dynamicTime } from 'shared/helpers/timeHelper';
 import { useAdmin } from 'dashboard/composables/useAdmin';
 import ContactInfoRow from './ContactInfoRow.vue';
@@ -12,6 +16,7 @@ import ComposeConversation from 'dashboard/components-next/NewConversation/Compo
 import { BUS_EVENTS } from 'shared/constants/busEvents';
 import NextButton from 'dashboard/components-next/button/Button.vue';
 import VoiceCallButton from 'dashboard/components-next/Contacts/VoiceCallButton.vue';
+import InlineInput from 'dashboard/components-next/inline-input/InlineInput.vue';
 
 import {
   isAConversationRoute,
@@ -30,6 +35,7 @@ export default {
     SocialIcons,
     ContactMergeModal,
     VoiceCallButton,
+    InlineInput,
   },
   props: {
     contact: {
@@ -52,6 +58,8 @@ export default {
     return {
       showEditModal: false,
       showDeleteModal: false,
+      isEditingName: false,
+      editName: '',
     };
   },
   computed: {
@@ -173,6 +181,58 @@ export default {
     openMergeModal() {
       this.$refs.mergeModal?.open();
     },
+    startEditingName() {
+      this.editName = this.contact.name || '';
+      this.isEditingName = true;
+      this.$nextTick(() => {
+        this.$refs.nameInput?.focus();
+      });
+    },
+    saveNameEdit() {
+      if (!this.isEditingName) return;
+      this.isEditingName = false;
+      const trimmed = this.editName.trim();
+      if (trimmed && trimmed !== this.contact.name) {
+        this.updateContactField({ name: trimmed });
+      }
+    },
+    cancelNameEdit() {
+      this.isEditingName = false;
+    },
+    onFieldUpdate(field, value) {
+      this.updateContactField({ [field]: value });
+    },
+    async updateContactField(attrs) {
+      const contactId = this.contact.id;
+      try {
+        await this.$store.dispatch('contacts/update', {
+          id: contactId,
+          ...attrs,
+        });
+        useAlert(this.$t('CONTACT_FORM.SUCCESS_MESSAGE'));
+        await this.$store.dispatch('contacts/fetchContactableInbox', contactId);
+      } catch (error) {
+        if (error instanceof DuplicateContactException) {
+          const detail = error.contactErrorDetail;
+          if (detail) {
+            useAlert(detail);
+          } else {
+            const invalidAttrs = Array.isArray(error.data) ? error.data : [];
+            if (invalidAttrs.includes('email')) {
+              useAlert(this.$t('CONTACT_FORM.FORM.EMAIL_ADDRESS.DUPLICATE'));
+            } else if (invalidAttrs.includes('phone_number')) {
+              useAlert(this.$t('CONTACT_FORM.FORM.PHONE_NUMBER.DUPLICATE'));
+            } else {
+              useAlert(this.$t('CONTACT_FORM.ERROR_MESSAGE'));
+            }
+          }
+        } else if (error instanceof ExceptionWithMessage) {
+          useAlert(error.data);
+        } else {
+          useAlert(error.message || this.$t('CONTACT_FORM.ERROR_MESSAGE'));
+        }
+      }
+    },
   },
 };
 </script>
@@ -194,10 +254,26 @@ export default {
 
       <div class="flex flex-col items-start gap-1.5 min-w-0 w-full">
         <div v-if="showAvatar" class="flex items-center w-full min-w-0 gap-3">
+          <InlineInput
+            v-if="isEditingName"
+            ref="nameInput"
+            v-model="editName"
+            custom-input-class="!text-base !font-medium"
+            class="!w-fit"
+            @enter-press="saveNameEdit"
+            @escape-press="cancelNameEdit"
+            @blur="saveNameEdit"
+          />
           <h3
-            class="flex-shrink max-w-full min-w-0 my-0 text-base capitalize break-words text-n-slate-12"
+            v-else
+            class="group/name flex-shrink max-w-full min-w-0 my-0 text-base capitalize break-words text-n-slate-12 cursor-pointer hover:text-n-slate-12/80"
+            :title="$t('CONTACT_PANEL.CLICK_TO_EDIT')"
+            @click="startEditingName"
           >
             {{ contact.name }}
+            <span
+              class="i-lucide-pencil text-xs text-n-slate-10 opacity-0 group-hover/name:opacity-100 transition-opacity ml-1 align-middle"
+            />
           </h3>
           <div class="flex flex-row items-center gap-2">
             <span
@@ -231,6 +307,8 @@ export default {
             emoji="✉️"
             :title="$t('CONTACT_PANEL.EMAIL_ADDRESS')"
             show-copy
+            editable
+            @update="value => onFieldUpdate('email', value)"
           />
           <ContactInfoRow
             :href="contact.phone_number ? `tel:${contact.phone_number}` : ''"
@@ -239,6 +317,8 @@ export default {
             emoji="📞"
             :title="$t('CONTACT_PANEL.PHONE_NUMBER')"
             show-copy
+            editable
+            @update="value => onFieldUpdate('phone_number', value)"
           />
           <ContactInfoRow
             v-if="contact.identifier"
@@ -252,6 +332,16 @@ export default {
             icon="building-bank"
             emoji="🏢"
             :title="$t('CONTACT_PANEL.COMPANY')"
+            editable
+            @update="
+              value =>
+                updateContactField({
+                  additional_attributes: {
+                    ...additionalAttributes,
+                    company_name: value,
+                  },
+                })
+            "
           />
           <ContactInfoRow
             v-if="location || additionalAttributes.location"
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/contact/ContactInfoRow.vue b/app/javascript/dashboard/routes/dashboard/conversation/contact/ContactInfoRow.vue
index b388e0d70..0a2ca6fd9 100644
--- a/app/javascript/dashboard/routes/dashboard/conversation/contact/ContactInfoRow.vue
+++ b/app/javascript/dashboard/routes/dashboard/conversation/contact/ContactInfoRow.vue
@@ -3,11 +3,13 @@ import { useAlert } from 'dashboard/composables';
 import EmojiOrIcon from 'shared/components/EmojiOrIcon.vue';
 import { copyTextToClipboard } from 'shared/helpers/clipboard';
 import NextButton from 'dashboard/components-next/button/Button.vue';
+import InlineInput from 'dashboard/components-next/inline-input/InlineInput.vue';
 
 export default {
   components: {
     EmojiOrIcon,
     NextButton,
+    InlineInput,
   },
   props: {
     href: {
@@ -30,6 +32,21 @@ export default {
       type: Boolean,
       default: false,
     },
+    editable: {
+      type: Boolean,
+      default: false,
+    },
+    title: {
+      type: String,
+      default: '',
+    },
+  },
+  emits: ['update'],
+  data() {
+    return {
+      isEditing: false,
+      editValue: '',
+    };
   },
   methods: {
     async onCopy(e) {
@@ -37,14 +54,53 @@ export default {
       await copyTextToClipboard(this.value);
       useAlert(this.$t('CONTACT_PANEL.COPY_SUCCESSFUL'));
     },
+    startEditing() {
+      if (!this.editable) return;
+      this.editValue = this.value || '';
+      this.isEditing = true;
+      this.$nextTick(() => {
+        this.$refs.editInput?.focus();
+      });
+    },
+    saveEdit() {
+      if (!this.isEditing) return;
+      this.isEditing = false;
+      const trimmed = this.editValue.trim();
+      if (trimmed !== (this.value || '')) {
+        this.$emit('update', trimmed);
+      }
+    },
+    cancelEdit() {
+      this.isEditing = false;
+    },
   },
 };
 </script>
 
 <template>
-  <div class="w-full h-5 ltr:-ml-1 rtl:-mr-1">
+  <div class="group/row w-full h-5 ltr:-ml-1 rtl:-mr-1">
+    <!-- Inline edit mode -->
+    <div v-if="isEditing" class="flex items-center gap-2">
+      <EmojiOrIcon
+        :icon="icon"
+        :emoji="emoji"
+        icon-size="14"
+        class="flex-shrink-0 ltr:ml-1 rtl:mr-1"
+      />
+      <InlineInput
+        ref="editInput"
+        v-model="editValue"
+        :placeholder="title"
+        class="!w-fit"
+        @enter-press="saveEdit"
+        @escape-press="cancelEdit"
+        @blur="saveEdit"
+      />
+    </div>
+
+    <!-- Read mode with link -->
     <a
-      v-if="href"
+      v-else-if="href"
       :href="href"
       class="flex items-center gap-2 text-n-slate-11 hover:underline"
     >
@@ -73,8 +129,18 @@ export default {
         icon="i-lucide-clipboard"
         @click="onCopy"
       />
+      <NextButton
+        v-if="editable"
+        ghost
+        xs
+        slate
+        class="ltr:-ml-1 rtl:-mr-1 opacity-0 group-hover/row:opacity-100 transition-opacity"
+        icon="i-lucide-pencil"
+        @click.prevent="startEditing"
+      />
     </a>
 
+    <!-- Read mode without link -->
     <div v-else class="flex items-center gap-2 text-n-slate-11">
       <EmojiOrIcon
         :icon="icon"
@@ -90,6 +156,15 @@ export default {
       <span v-else class="text-sm text-n-slate-11">
         {{ $t('CONTACT_PANEL.NOT_AVAILABLE') }}
       </span>
+      <NextButton
+        v-if="editable"
+        ghost
+        xs
+        slate
+        class="ltr:-ml-1 rtl:-mr-1 opacity-0 group-hover/row:opacity-100 transition-opacity"
+        icon="i-lucide-pencil"
+        @click="startEditing"
+      />
     </div>
   </div>
 </template>
diff --git a/app/javascript/dashboard/routes/dashboard/helpcenter/pages/PortalsArticlesEditPage.vue b/app/javascript/dashboard/routes/dashboard/helpcenter/pages/PortalsArticlesEditPage.vue
index 809fd5d29..36508ded5 100644
--- a/app/javascript/dashboard/routes/dashboard/helpcenter/pages/PortalsArticlesEditPage.vue
+++ b/app/javascript/dashboard/routes/dashboard/helpcenter/pages/PortalsArticlesEditPage.vue
@@ -40,11 +40,10 @@ const articleLink = computed(() => {
   );
 });
 
-const saveArticle = async ({ ...values }, isAsync = false) => {
-  const actionToDispatch = isAsync ? 'articles/updateAsync' : 'articles/update';
+const saveArticle = async ({ ...values }) => {
   isUpdating.value = true;
   try {
-    await store.dispatch(actionToDispatch, {
+    await store.dispatch('articles/update', {
       portalSlug,
       articleId: articleSlug,
       ...values,
@@ -62,10 +61,6 @@ const saveArticle = async ({ ...values }, isAsync = false) => {
   }
 };
 
-const saveArticleAsync = async ({ ...values }) => {
-  saveArticle({ ...values }, true);
-};
-
 const isCategoryArticles = computed(() => {
   return (
     route.name === 'portals_categories_articles_index' ||
@@ -112,7 +107,6 @@ onMounted(fetchArticleDetails);
     :is-updating="isUpdating"
     :is-saved="isSaved"
     @save-article="saveArticle"
-    @save-article-async="saveArticleAsync"
     @preview-article="previewArticle"
     @go-back="goBackToArticles"
   />
diff --git a/app/javascript/dashboard/routes/dashboard/settings/automation/constants.js b/app/javascript/dashboard/routes/dashboard/settings/automation/constants.js
index 24947c63b..c7f4529b8 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/automation/constants.js
+++ b/app/javascript/dashboard/routes/dashboard/settings/automation/constants.js
@@ -90,6 +90,14 @@ export const AUTOMATIONS = {
         key: 'assign_team',
         name: 'ASSIGN_TEAM',
       },
+      {
+        key: 'remove_assigned_agent',
+        name: 'REMOVE_ASSIGNED_AGENT',
+      },
+      {
+        key: 'remove_assigned_team',
+        name: 'REMOVE_ASSIGNED_TEAM',
+      },
       {
         key: 'add_label',
         name: 'ADD_LABEL',
@@ -218,6 +226,14 @@ export const AUTOMATIONS = {
         key: 'assign_team',
         name: 'ASSIGN_TEAM',
       },
+      {
+        key: 'remove_assigned_agent',
+        name: 'REMOVE_ASSIGNED_AGENT',
+      },
+      {
+        key: 'remove_assigned_team',
+        name: 'REMOVE_ASSIGNED_TEAM',
+      },
       {
         key: 'assign_agent',
         name: 'ASSIGN_AGENT',
@@ -350,6 +366,14 @@ export const AUTOMATIONS = {
         key: 'assign_team',
         name: 'ASSIGN_TEAM',
       },
+      {
+        key: 'remove_assigned_agent',
+        name: 'REMOVE_ASSIGNED_AGENT',
+      },
+      {
+        key: 'remove_assigned_team',
+        name: 'REMOVE_ASSIGNED_TEAM',
+      },
       {
         key: 'assign_agent',
         name: 'ASSIGN_AGENT',
@@ -476,6 +500,14 @@ export const AUTOMATIONS = {
         key: 'assign_team',
         name: 'ASSIGN_TEAM',
       },
+      {
+        key: 'remove_assigned_agent',
+        name: 'REMOVE_ASSIGNED_AGENT',
+      },
+      {
+        key: 'remove_assigned_team',
+        name: 'REMOVE_ASSIGNED_TEAM',
+      },
       {
         key: 'assign_agent',
         name: 'ASSIGN_AGENT',
@@ -592,6 +624,14 @@ export const AUTOMATIONS = {
         key: 'assign_team',
         name: 'ASSIGN_TEAM',
       },
+      {
+        key: 'remove_assigned_agent',
+        name: 'REMOVE_ASSIGNED_AGENT',
+      },
+      {
+        key: 'remove_assigned_team',
+        name: 'REMOVE_ASSIGNED_TEAM',
+      },
       {
         key: 'send_email_to_team',
         name: 'SEND_EMAIL_TO_TEAM',
@@ -650,6 +690,16 @@ export const AUTOMATION_ACTION_TYPES = [
     label: 'ASSIGN_TEAM',
     inputType: 'search_select',
   },
+  {
+    key: 'remove_assigned_agent',
+    label: 'REMOVE_ASSIGNED_AGENT',
+    inputType: null,
+  },
+  {
+    key: 'remove_assigned_team',
+    label: 'REMOVE_ASSIGNED_TEAM',
+    inputType: null,
+  },
   {
     key: 'add_label',
     label: 'ADD_LABEL',
diff --git a/app/javascript/dashboard/routes/dashboard/settings/macros/constants.js b/app/javascript/dashboard/routes/dashboard/settings/macros/constants.js
index e8ee4fdef..8a0088d06 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/macros/constants.js
+++ b/app/javascript/dashboard/routes/dashboard/settings/macros/constants.js
@@ -19,6 +19,11 @@ export const MACRO_ACTION_TYPES = [
     label: 'REMOVE_LABEL',
     inputType: 'multi_select',
   },
+  {
+    key: 'remove_assigned_agent',
+    label: 'REMOVE_ASSIGNED_AGENT',
+    inputType: null,
+  },
   {
     key: 'remove_assigned_team',
     label: 'REMOVE_ASSIGNED_TEAM',
diff --git a/app/javascript/dashboard/routes/dashboard/settings/macros/macroHelper.js b/app/javascript/dashboard/routes/dashboard/settings/macros/macroHelper.js
index 3fc204ac0..c498ac4e3 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/macros/macroHelper.js
+++ b/app/javascript/dashboard/routes/dashboard/settings/macros/macroHelper.js
@@ -17,6 +17,7 @@ export const resolveActionName = key => {
 export const resolveTeamIds = (teams, ids) => {
   return ids
     .map(id => {
+      if (id === 'nil') return 'None';
       const team = teams.find(i => i.id === id);
       return team ? team.name : '';
     })
@@ -35,6 +36,8 @@ export const resolveLabels = (labels, ids) => {
 export const resolveAgents = (agents, ids) => {
   return ids
     .map(id => {
+      if (id === 'nil') return 'None';
+      if (id === 'self') return 'Self';
       const agent = agents.find(i => i.id === id);
       return agent ? agent.name : '';
     })
diff --git a/app/javascript/dashboard/store/modules/contacts/actions.js b/app/javascript/dashboard/store/modules/contacts/actions.js
index d7f87b776..d0029207e 100644
--- a/app/javascript/dashboard/store/modules/contacts/actions.js
+++ b/app/javascript/dashboard/store/modules/contacts/actions.js
@@ -36,7 +36,11 @@ const buildContactFormData = contactParams => {
 
 export const handleContactOperationErrors = error => {
   if (error.response?.status === 422) {
-    throw new DuplicateContactException(error.response.data.attributes);
+    const exception = new DuplicateContactException(
+      error.response.data.attributes
+    );
+    exception.message = error.response.data.message || exception.message;
+    throw exception;
   } else if (error.response?.data?.message) {
     throw new ExceptionWithMessage(error.response.data.message);
   } else {
diff --git a/app/javascript/dashboard/store/modules/conversations/actions.js b/app/javascript/dashboard/store/modules/conversations/actions.js
index c6a197d85..7ee2561c1 100644
--- a/app/javascript/dashboard/store/modules/conversations/actions.js
+++ b/app/javascript/dashboard/store/modules/conversations/actions.js
@@ -6,6 +6,7 @@ import { createPendingMessage } from 'dashboard/helper/commons';
 import {
   buildConversationList,
   isOnMentionsView,
+  isOnParticipatingView,
   isOnUnattendedView,
   isOnFoldersView,
 } from './helpers/actionHelpers';
@@ -371,6 +372,7 @@ const actions = {
       !hasAppliedFilters &&
       !isOnFoldersView(rootState) &&
       !isOnMentionsView(rootState) &&
+      !isOnParticipatingView(rootState) &&
       !isOnUnattendedView(rootState) &&
       isMatchingInboxFilter
     ) {
@@ -395,6 +397,7 @@ const actions = {
     const {
       meta: { sender },
     } = conversation;
+
     commit(types.UPDATE_CONVERSATION, conversation);
 
     dispatch('conversationLabels/setConversationLabel', {
diff --git a/app/javascript/dashboard/store/modules/conversations/getters.js b/app/javascript/dashboard/store/modules/conversations/getters.js
index 9f5744fbb..333009707 100644
--- a/app/javascript/dashboard/store/modules/conversations/getters.js
+++ b/app/javascript/dashboard/store/modules/conversations/getters.js
@@ -102,6 +102,19 @@ const getters = {
       return isUnAssigned && shouldFilter;
     });
   },
+  getParticipatingChats: (_state, _, __, rootGetters) => activeFilters => {
+    const currentUserId = rootGetters.getCurrentUser?.id;
+    const getWatchers = rootGetters['conversationWatchers/getByConversationId'];
+    return _state.allConversations.filter(conversation => {
+      const watchers = getWatchers(conversation.id);
+      // Watchers are only loaded for the conversation open in the detail
+      // panel. If loaded and current user is not in them, filter it out.
+      if (watchers && !watchers.some(w => w.id === currentUserId)) {
+        return false;
+      }
+      return applyPageFilters(conversation, activeFilters);
+    });
+  },
   getAllStatusChats: (_state, _, __, rootGetters) => activeFilters => {
     const currentUser = rootGetters.getCurrentUser;
     const currentUserId = rootGetters.getCurrentUser.id;
diff --git a/app/javascript/dashboard/store/modules/conversations/helpers/actionHelpers.js b/app/javascript/dashboard/store/modules/conversations/helpers/actionHelpers.js
index f1c594b26..8c5575c3a 100644
--- a/app/javascript/dashboard/store/modules/conversations/helpers/actionHelpers.js
+++ b/app/javascript/dashboard/store/modules/conversations/helpers/actionHelpers.js
@@ -30,6 +30,14 @@ export const isOnUnattendedView = ({ route: { name: routeName } }) => {
   return UNATTENDED_ROUTES.includes(routeName);
 };
 
+export const isOnParticipatingView = ({ route: { name: routeName } }) => {
+  const PARTICIPATING_ROUTES = [
+    'conversation_participating',
+    'conversation_through_participating',
+  ];
+  return PARTICIPATING_ROUTES.includes(routeName);
+};
+
 export const isOnFoldersView = ({ route: { name: routeName } }) => {
   const FOLDER_ROUTES = [
     'folder_conversations',
diff --git a/app/javascript/dashboard/store/modules/conversations/helpers/specs/actionHelpers.spec.js b/app/javascript/dashboard/store/modules/conversations/helpers/specs/actionHelpers.spec.js
index 2dcf0b26b..e37a5b225 100644
--- a/app/javascript/dashboard/store/modules/conversations/helpers/specs/actionHelpers.spec.js
+++ b/app/javascript/dashboard/store/modules/conversations/helpers/specs/actionHelpers.spec.js
@@ -1,4 +1,8 @@
-import { isOnMentionsView, isOnFoldersView } from '../actionHelpers';
+import {
+  isOnMentionsView,
+  isOnFoldersView,
+  isOnParticipatingView,
+} from '../actionHelpers';
 
 describe('#isOnMentionsView', () => {
   it('return valid responses when passing the state', () => {
@@ -24,3 +28,19 @@ describe('#isOnFoldersView', () => {
     );
   });
 });
+
+describe('#isOnParticipatingView', () => {
+  it('return valid responses when passing the state', () => {
+    expect(
+      isOnParticipatingView({ route: { name: 'conversation_participating' } })
+    ).toBe(true);
+    expect(
+      isOnParticipatingView({
+        route: { name: 'conversation_through_participating' },
+      })
+    ).toBe(true);
+    expect(
+      isOnParticipatingView({ route: { name: 'conversation_messages' } })
+    ).toBe(false);
+  });
+});
diff --git a/app/javascript/dashboard/store/modules/conversations/index.js b/app/javascript/dashboard/store/modules/conversations/index.js
index d7137694e..bffc2204a 100644
--- a/app/javascript/dashboard/store/modules/conversations/index.js
+++ b/app/javascript/dashboard/store/modules/conversations/index.js
@@ -258,7 +258,11 @@ export const mutations = {
         emitter.emit(BUS_EVENTS.SCROLL_TO_MESSAGE);
       }
     } else {
-      _state.allConversations.push(conversation);
+      const { conversationType } = _state.conversationFilters || {};
+      const { MENTION, PARTICIPATING } = wootConstants.CONVERSATION_TYPE;
+      if (![MENTION, PARTICIPATING].includes(conversationType)) {
+        _state.allConversations.push(conversation);
+      }
     }
   },
 
diff --git a/app/javascript/dashboard/store/modules/helpCenterArticles/actions.js b/app/javascript/dashboard/store/modules/helpCenterArticles/actions.js
index 143192a3c..13a2b4899 100644
--- a/app/javascript/dashboard/store/modules/helpCenterArticles/actions.js
+++ b/app/javascript/dashboard/store/modules/helpCenterArticles/actions.js
@@ -69,30 +69,9 @@ export const actions = {
     }
   },
 
-  updateAsync: async ({ commit }, { portalSlug, articleId, ...articleObj }) => {
-    commit(types.UPDATE_ARTICLE_FLAG, {
-      uiFlags: { isUpdating: true },
-      articleId,
-    });
-
-    try {
-      await articlesAPI.updateArticle({ portalSlug, articleId, articleObj });
-      return articleId;
-    } catch (error) {
-      return throwErrorMessage(error);
-    } finally {
-      commit(types.UPDATE_ARTICLE_FLAG, {
-        uiFlags: { isUpdating: false },
-        articleId,
-      });
-    }
-  },
-
   update: async ({ commit }, { portalSlug, articleId, ...articleObj }) => {
     commit(types.UPDATE_ARTICLE_FLAG, {
-      uiFlags: {
-        isUpdating: true,
-      },
+      uiFlags: { isUpdating: true },
       articleId,
     });
 
@@ -110,9 +89,7 @@ export const actions = {
       return throwErrorMessage(error);
     } finally {
       commit(types.UPDATE_ARTICLE_FLAG, {
-        uiFlags: {
-          isUpdating: false,
-        },
+        uiFlags: { isUpdating: false },
         articleId,
       });
     }
diff --git a/app/javascript/dashboard/store/modules/helpCenterArticles/mutations.js b/app/javascript/dashboard/store/modules/helpCenterArticles/mutations.js
index 7d18d28b0..bf220c2aa 100644
--- a/app/javascript/dashboard/store/modules/helpCenterArticles/mutations.js
+++ b/app/javascript/dashboard/store/modules/helpCenterArticles/mutations.js
@@ -79,14 +79,12 @@ export const mutations = {
   [types.UPDATE_ARTICLE]: ($state, updatedArticle) => {
     const articleId = updatedArticle.id;
     if ($state.articles.byId[articleId]) {
-      // Preserve the original position
-      const originalPosition = $state.articles.byId[articleId].position;
+      const existing = $state.articles.byId[articleId];
 
-      // Update the article, keeping the original position
-      // This is not moved out of the original position when we update the article
       $state.articles.byId[articleId] = {
+        ...existing,
         ...updatedArticle,
-        position: originalPosition,
+        position: existing.position,
       };
     }
   },
diff --git a/app/javascript/dashboard/store/modules/specs/conversations/getters.spec.js b/app/javascript/dashboard/store/modules/specs/conversations/getters.spec.js
index 7b6c38456..69bf9c2ac 100644
--- a/app/javascript/dashboard/store/modules/specs/conversations/getters.spec.js
+++ b/app/javascript/dashboard/store/modules/specs/conversations/getters.spec.js
@@ -183,6 +183,73 @@ describe('#getters', () => {
       ]);
     });
   });
+  describe('#getParticipatingChats', () => {
+    const conversationList = [
+      { id: 1, inbox_id: 2, status: 1, meta: { assignee: { id: 1 } } },
+      { id: 2, inbox_id: 2, status: 1, meta: {} },
+      { id: 3, inbox_id: 3, status: 1, meta: { assignee: { id: 2 } } },
+    ];
+
+    it('returns all conversations when watchers are not loaded', () => {
+      const state = {
+        allConversations: conversationList,
+        participatingConversationIds: {},
+      };
+      const rootGetters = {
+        getCurrentUser: { id: 1 },
+        'conversationWatchers/getByConversationId': () => undefined,
+      };
+      const result = getters.getParticipatingChats(
+        state,
+        {},
+        {},
+        rootGetters
+      )({ status: 1 });
+      expect(result).toEqual(conversationList);
+    });
+
+    it('filters out conversation when watchers loaded and user not participating', () => {
+      const state = {
+        allConversations: conversationList,
+        participatingConversationIds: {},
+      };
+      const rootGetters = {
+        getCurrentUser: { id: 1 },
+        'conversationWatchers/getByConversationId': id => {
+          if (id === 2) return [{ id: 3 }];
+          return undefined;
+        },
+      };
+      const result = getters.getParticipatingChats(
+        state,
+        {},
+        {},
+        rootGetters
+      )({ status: 1 });
+      expect(result).toEqual([conversationList[0], conversationList[2]]);
+    });
+
+    it('keeps conversation when watchers loaded and user is participating', () => {
+      const state = {
+        allConversations: conversationList,
+        participatingConversationIds: {},
+      };
+      const rootGetters = {
+        getCurrentUser: { id: 1 },
+        'conversationWatchers/getByConversationId': id => {
+          if (id === 1) return [{ id: 1 }, { id: 2 }];
+          return undefined;
+        },
+      };
+      const result = getters.getParticipatingChats(
+        state,
+        {},
+        {},
+        rootGetters
+      )({ status: 1 });
+      expect(result).toEqual(conversationList);
+    });
+  });
   describe('#getConversationById', () => {
     it('get conversations based on id', () => {
       const state = {
diff --git a/app/javascript/dashboard/store/modules/specs/conversations/mutations.spec.js b/app/javascript/dashboard/store/modules/specs/conversations/mutations.spec.js
index bd048dbba..fc1c61b35 100644
--- a/app/javascript/dashboard/store/modules/specs/conversations/mutations.spec.js
+++ b/app/javascript/dashboard/store/modules/specs/conversations/mutations.spec.js
@@ -786,9 +786,55 @@ describe('#mutations', () => {
       });
     });
 
-    it('should add conversation if not found', () => {
+    it('should add conversation if not found on normal view', () => {
       const state = {
         allConversations: [],
+        conversationFilters: {},
+      };
+
+      const conversation = {
+        id: 1,
+        status: 'open',
+      };
+
+      mutations[types.UPDATE_CONVERSATION](state, conversation);
+      expect(state.allConversations).toEqual([conversation]);
+    });
+
+    it('should not add conversation if not found on participating view', () => {
+      const state = {
+        allConversations: [],
+        conversationFilters: { conversationType: 'participating' },
+      };
+
+      const conversation = {
+        id: 1,
+        status: 'open',
+      };
+
+      mutations[types.UPDATE_CONVERSATION](state, conversation);
+      expect(state.allConversations).toEqual([]);
+    });
+
+    it('should not add conversation if not found on mention view', () => {
+      const state = {
+        allConversations: [],
+        conversationFilters: { conversationType: 'mention' },
+      };
+
+      const conversation = {
+        id: 1,
+        status: 'open',
+      };
+
+      mutations[types.UPDATE_CONVERSATION](state, conversation);
+      expect(state.allConversations).toEqual([]);
+    });
+
+    it('should add conversation if not found on unattended view', () => {
+      const state = {
+        allConversations: [],
+        conversationFilters: { conversationType: 'unattended' },
       };
 
       const conversation = {
diff --git a/app/javascript/shared/helpers/CustomErrors.js b/app/javascript/shared/helpers/CustomErrors.js
index 4f31eb291..ef5947189 100644
--- a/app/javascript/shared/helpers/CustomErrors.js
+++ b/app/javascript/shared/helpers/CustomErrors.js
@@ -1,10 +1,19 @@
 /* eslint-disable max-classes-per-file */
 export class DuplicateContactException extends Error {
+  static DEFAULT_MESSAGE = 'DUPLICATE_CONTACT';
+
   constructor(data) {
-    super('DUPLICATE_CONTACT');
+    super(DuplicateContactException.DEFAULT_MESSAGE);
     this.data = data;
     this.name = 'DuplicateContactException';
   }
+
+  /** Server or client may assign `message` after construction; otherwise still DEFAULT_MESSAGE. */
+  get contactErrorDetail() {
+    return this.message === DuplicateContactException.DEFAULT_MESSAGE
+      ? null
+      : this.message;
+  }
 }
 export class ExceptionWithMessage extends Error {
   constructor(data) {
diff --git a/app/models/automation_rule.rb b/app/models/automation_rule.rb
index 3ab23530d..ceac24dfb 100644
--- a/app/models/automation_rule.rb
+++ b/app/models/automation_rule.rb
@@ -40,9 +40,10 @@ class AutomationRule < ApplicationRecord
   end
 
   def actions_attributes
-    %w[send_message add_label remove_label send_email_to_team assign_team assign_agent send_webhook_event mute_conversation
-       send_attachment change_status resolve_conversation open_conversation pending_conversation snooze_conversation change_priority
-       send_email_transcript add_private_note].freeze
+    %w[send_message add_label remove_label send_email_to_team assign_team assign_agent remove_assigned_agent
+       remove_assigned_team send_webhook_event mute_conversation send_attachment change_status resolve_conversation
+       open_conversation pending_conversation snooze_conversation change_priority send_email_transcript
+       add_private_note].freeze
   end
 
   def file_base_data
diff --git a/app/models/concerns/push_data_helper.rb b/app/models/concerns/push_data_helper.rb
index 47a1e4e84..3bd35f1fe 100644
--- a/app/models/concerns/push_data_helper.rb
+++ b/app/models/concerns/push_data_helper.rb
@@ -10,6 +10,6 @@ module PushDataHelper
   end
 
   def webhook_data
-    Conversations::EventDataPresenter.new(self).push_data
+    Conversations::EventDataPresenter.new(self).webhook_data
   end
 end
diff --git a/app/models/macro.rb b/app/models/macro.rb
index 1fe8192dc..fc25beeac 100644
--- a/app/models/macro.rb
+++ b/app/models/macro.rb
@@ -30,9 +30,9 @@ class Macro < ApplicationRecord
 
   validate :json_actions_format
 
-  ACTIONS_ATTRS = %w[send_message add_label assign_team assign_agent mute_conversation change_status remove_label remove_assigned_team
-                     resolve_conversation snooze_conversation change_priority send_email_transcript send_attachment
-                     add_private_note send_webhook_event].freeze
+  ACTIONS_ATTRS = %w[send_message add_label assign_team assign_agent mute_conversation change_status remove_label remove_assigned_agent
+                     remove_assigned_team resolve_conversation snooze_conversation change_priority send_email_transcript
+                     send_attachment add_private_note send_webhook_event].freeze
 
   def set_visibility(user, params)
     self.visibility = params[:visibility]
diff --git a/app/models/message.rb b/app/models/message.rb
index ccbb250c3..f25d2e112 100644
--- a/app/models/message.rb
+++ b/app/models/message.rb
@@ -170,6 +170,13 @@ class Message < ApplicationRecord
     data
   end
 
+  def webhook_push_event_data
+    push_event_data.merge(
+      content: Messages::WebhookContentNormalizer.normalize(content),
+      processed_message_content: Messages::WebhookContentNormalizer.normalize(processed_message_content)
+    )
+  end
+
   def webhook_data
     data = {
       account: account.webhook_data,
diff --git a/app/presenters/conversations/event_data_presenter.rb b/app/presenters/conversations/event_data_presenter.rb
index 0c04455a1..ae0e69608 100644
--- a/app/presenters/conversations/event_data_presenter.rb
+++ b/app/presenters/conversations/event_data_presenter.rb
@@ -21,12 +21,21 @@ class Conversations::EventDataPresenter < SimpleDelegator
     }
   end
 
+  # Like #push_data but with message text normalized for external integrations (webhooks).
+  def webhook_data
+    push_data.merge(messages: webhook_push_messages)
+  end
+
   private
 
   def push_messages
     [messages.where(account_id: account_id).chat.last&.push_event_data].compact
   end
 
+  def webhook_push_messages
+    [messages.where(account_id: account_id).chat.last&.webhook_push_event_data].compact
+  end
+
   def push_meta
     {
       sender: contact.push_event_data,
diff --git a/app/presenters/message_content_presenter.rb b/app/presenters/message_content_presenter.rb
index 3832e6a10..75ed34854 100644
--- a/app/presenters/message_content_presenter.rb
+++ b/app/presenters/message_content_presenter.rb
@@ -8,7 +8,7 @@ class MessageContentPresenter < SimpleDelegator
   end
 
   def webhook_content
-    content_with_survey_link
+    Messages::WebhookContentNormalizer.normalize(content_with_survey_link)
   end
 
   private
diff --git a/app/services/action_service.rb b/app/services/action_service.rb
index 86e2810cf..27f513f24 100644
--- a/app/services/action_service.rb
+++ b/app/services/action_service.rb
@@ -43,10 +43,10 @@ class ActionService
   def assign_agent(agent_ids = [])
     return @conversation.update!(assignee_id: nil) if agent_ids[0] == 'nil'
 
+    agent_ids = [last_responding_agent_id] if agent_ids[0] == 'last_responding_agent'
     return unless agent_belongs_to_inbox?(agent_ids)
 
     @agent = @account.users.find_by(id: agent_ids)
-
     return unless @agent.present? && @agent.confirmed?
 
     @conversation.update!(assignee_id: @agent.id)
@@ -60,8 +60,7 @@ class ActionService
   end
 
   def assign_team(team_ids = [])
-    # FIXME: The explicit checks for zero or nil (string) is bad. Move
-    # this to a separate unassign action.
+    # Keep nil/0 handling for existing automation and macro payloads.
     should_unassign = team_ids.blank? || %w[nil 0].include?(team_ids[0].to_s)
     return @conversation.update!(team_id: nil) if should_unassign
 
@@ -72,6 +71,10 @@ class ActionService
     @conversation.update!(team_id: team_ids[0])
   end
 
+  def remove_assigned_agent(_params)
+    @conversation.update!(assignee_id: nil)
+  end
+
   def remove_assigned_team(_params)
     @conversation.update!(team_id: nil)
   end
@@ -92,6 +95,10 @@ class ActionService
 
   private
 
+  def last_responding_agent_id
+    @conversation.messages.outgoing.where(sender_type: 'User', private: false).last&.sender_id
+  end
+
   def agent_belongs_to_inbox?(agent_ids)
     member_ids = @conversation.inbox.members.pluck(:user_id)
     assignable_agent_ids = member_ids + @account.administrators.ids
diff --git a/app/services/messages/webhook_content_normalizer.rb b/app/services/messages/webhook_content_normalizer.rb
new file mode 100644
index 000000000..b45f83ad0
--- /dev/null
+++ b/app/services/messages/webhook_content_normalizer.rb
@@ -0,0 +1,10 @@
+# Strips CommonMark hard line breaks from stored markdown source (backslash before newline).
+# ProseMirror / the dashboard editor emits this form so soft breaks survive as markdown;
+# webhook consumers expect plain newlines without a visible backslash (e.g. WhatsApp gateways).
+class Messages::WebhookContentNormalizer
+  def self.normalize(text)
+    return text if text.blank?
+
+    text.gsub(/\\\r?\n/, "\n")
+  end
+end
diff --git a/app/services/whatsapp/incoming_message_base_service.rb b/app/services/whatsapp/incoming_message_base_service.rb
index a8ad176b6..5449c4740 100644
--- a/app/services/whatsapp/incoming_message_base_service.rb
+++ b/app/services/whatsapp/incoming_message_base_service.rb
@@ -37,6 +37,7 @@ class Whatsapp::IncomingMessageBaseService
 
     set_contact
     return unless @contact
+    return if @contact.blocked? && !outgoing_echo
 
     ActiveRecord::Base.transaction do
       set_conversation
diff --git a/app/views/public/api/v1/portals/articles/show.html.erb b/app/views/public/api/v1/portals/articles/show.html.erb
index 5ca116f89..784817c9c 100644
--- a/app/views/public/api/v1/portals/articles/show.html.erb
+++ b/app/views/public/api/v1/portals/articles/show.html.erb
@@ -36,7 +36,7 @@
 <% end %>
 
 <div class="flex max-w-5xl w-full px-4 md:px-8 mx-auto">
-  <article id="cw-article-content" class="article-content flex-grow flex-2 mx-auto text-slate-800 dark:text-slate-50 text-lg max-w-3xl prose-h1:text-2xl prose-h2:text-xl prose-h2:mt-0 prose-h3:text-lg prose-code:[&>p]:p-1 prose-code:[&>p]:rounded-sm prose-code:[&>p]:bg-black-100 dark:prose-code:[&>p]:bg-black-600 prose-code:after:content-none prose-code:before:content-none prose dark:prose-invert break-words w-full <%= @is_plain_layout_enabled ? 'py-4' : 'pt-8 pb-12' %>">
+  <article id="cw-article-content" class="article-content flex-grow flex-2 mx-auto text-slate-800 dark:text-slate-50 text-lg max-w-3xl prose-h1:text-2xl prose-h2:text-xl prose-h2:mt-0 prose-h3:text-lg prose-code:[&>p]:p-1 prose-code:[&>p]:rounded-sm prose-code:[&>p]:bg-black-100 dark:prose-code:[&>p]:bg-black-600 prose-code:after:content-none prose-code:before:content-none prose dark:prose-invert break-words w-full [&_table]:!border-slate-200 dark:[&_table]:!border-slate-800 [&_th]:!border-slate-200 dark:[&_th]:!border-slate-800 [&_td]:!border-slate-200 dark:[&_td]:!border-slate-800 [&_th]:!bg-slate-50 dark:[&_th]:!bg-slate-800/50 <%= @is_plain_layout_enabled ? 'py-4' : 'pt-8 pb-12' %>">
     <%= @parsed_content %>
   </article>
   <div class="flex-1" id="cw-hc-toc"></div>
@@ -45,4 +45,41 @@
   .article-content li > p {
     margin: 0;
   }
+  .article-content .tableWrapper {
+    overflow-x: auto;
+    margin-bottom: 1rem;
+  }
+  .article-content table {
+    min-width: 100%;
+    border: 1px solid;
+    border-radius: 8px;
+    border-spacing: 0;
+    border-collapse: separate;
+    margin: 0;
+  }
+  .article-content th,
+  .article-content td {
+    border-bottom: 1px solid;
+    border-inline-end: 1px solid;
+    border-color: inherit;
+    padding: 0.5rem 0.75rem;
+    text-align: start;
+    vertical-align: top;
+  }
+  .article-content th:last-child,
+  .article-content td:last-child {
+    border-inline-end: none;
+  }
+  .article-content th {
+    font-weight: 600;
+  }
+  .article-content th:first-child {
+    border-start-start-radius: 7px;
+  }
+  .article-content th:last-child {
+    border-start-end-radius: 7px;
+  }
+  .article-content tr:last-child td {
+    border-bottom: none;
+  }
 </style>
diff --git a/config/app.yml b/config/app.yml
index 8926a53ad..5adfc1486 100644
--- a/config/app.yml
+++ b/config/app.yml
@@ -1,5 +1,5 @@
 shared: &shared
-  version: '4.12.1'
+  version: '4.13.0'
 
 development:
   <<: *shared
diff --git a/config/llm_models.json b/config/llm_models.json
new file mode 100644
index 000000000..e2fe0e938
--- /dev/null
+++ b/config/llm_models.json
@@ -0,0 +1,24264 @@
+[
+  {
+    "id": "claude-3-5-haiku-20241022",
+    "name": "Claude Haiku 3.5",
+    "provider": "anthropic",
+    "family": "claude-haiku",
+    "created_at": "2024-10-22 00:00:00 +0530",
+    "context_window": 200000,
+    "max_output_tokens": 8192,
+    "knowledge_cutoff": "2024-07-31",
+    "modalities": {
+      "input": [
+        "text",
+        "image",
+        "pdf"
+      ],
+      "output": [
+        "text"
+      ]
+    },
+    "capabilities": [
+      "function_calling",
+      "vision"
+    ],
+    "pricing": {
+      "text_tokens": {
+        "standard": {
+          "input_per_million": 0.8,
+          "output_per_million": 4,
+          "cached_input_per_million": 0.08
+        }
+      }
+    },
+    "metadata": {
+      "source": "models.dev",
+      "provider_id": "anthropic",
+      "open_weights": false,
+      "attachment": true,
+      "temperature": true,
+      "last_updated": "2024-10-22",
+      "cost": {
+        "input": 0.8,
+        "output": 4,
+        "cache_read": 0.08,
+        "cache_write": 1
+      },
+      "limit": {
+        "context": 200000,
+        "output": 8192
+      },
+      "knowledge": "2024-07-31"
+    }
+  },
+  {
+    "id": "claude-3-5-haiku-latest",
+    "name": "Claude Haiku 3.5 (latest)",
+    "provider": "anthropic",
+    "family": "claude-haiku",
+    "created_at": "2024-10-22 00:00:00 +0530",
+    "context_window": 200000,
+    "max_output_tokens": 8192,
+    "knowledge_cutoff": "2024-07-31",
+    "modalities": {
+      "input": [
+        "text",
+        "image",
+        "pdf"
+      ],
+      "output": [
+        "text"
+      ]
+    },
+    "capabilities": [
+      "function_calling",
+      "vision"
+    ],
+    "pricing": {
+      "text_tokens": {
+        "standard": {
+          "input_per_million": 0.8,
+          "output_per_million": 4,
+          "cached_input_per_million": 0.08
+        }
+      }
+    },
+    "metadata": {
+      "source": "models.dev",
+      "provider_id": "anthropic",
+      "open_weights": false,
+      "attachment": true,
+      "temperature": true,
+      "last_updated": "2024-10-22",
+      "cost": {
+        "input": 0.8,
+        "output": 4,
+        "cache_read": 0.08,
+        "cache_write": 1
+      },
+      "limit": {
+        "context": 200000,
+        "output": 8192
+      },
+      "knowledge": "2024-07-31"
+    }
+  },
+  {
+    "id": "claude-3-5-sonnet-20240620",
+    "name": "Claude Sonnet 3.5",
+    "provider": "anthropic",
+    "family": "claude-sonnet",
+    "created_at": "2024-06-20 00:00:00 +0530",
+    "context_window": 200000,
+    "max_output_tokens": 8192,
+    "knowledge_cutoff": "2024-04-30",
+    "modalities": {
+      "input": [
+        "text",
+        "image",
+        "pdf"
+      ],
+      "output": [
+        "text"
+      ]
+    },
+    "capabilities": [
+      "function_calling",
+      "vision"
+    ],
+    "pricing": {
+      "text_tokens": {
+        "standard": {
+          "input_per_million": 3,
+          "output_per_million": 15,
+          "cached_input_per_million": 0.3
+        }
+      }
+    },
+    "metadata": {
+      "source": "models.dev",
+      "provider_id": "anthropic",
+      "open_weights": false,
+      "attachment": true,
+      "temperature": true,
+      "last_updated": "2024-06-20",
+      "cost": {
+        "input": 3,
+        "output": 15,
+        "cache_read": 0.3,
+        "cache_write": 3.75
+      },
+      "limit": {
+        "context": 200000,
+        "output": 8192
+      },
+      "knowledge": "2024-04-30"
+    }
+  },
+  {
+    "id": "claude-3-5-sonnet-20241022",
+    "name": "Claude Sonnet 3.5 v2",
+    "provider": "anthropic",
+    "family": "claude-sonnet",
+    "created_at": "2024-10-22 00:00:00 +0530",
+    "context_window": 200000,
+    "max_output_tokens": 8192,
+    "knowledge_cutoff": "2024-04-30",
+    "modalities": {
+      "input": [
+        "text",
+        "image",
+        "pdf"
+      ],
+      "output": [
+        "text"
+      ]
+    },
+    "capabilities": [
+      "function_calling",
+      "vision"
+    ],
+    "pricing": {
+      "text_tokens": {
+        "standard": {
+          "input_per_million": 3,
+          "output_per_million": 15,
+          "cached_input_per_million": 0.3
+        }
+      }
+    },
+    "metadata": {
+      "source": "models.dev",
+      "provider_id": "anthropic",
+      "open_weights": false,
+      "attachment": true,
+      "temperature": true,
+      "last_updated": "2024-10-22",
+      "cost": {
+        "input": 3,
+        "output": 15,
+        "cache_read": 0.3,
+        "cache_write": 3.75
+      },
+      "limit": {
+        "context": 200000,
+        "output": 8192
+      },
+      "knowledge": "2024-04-30"
+    }
+  },
+  {
+    "id": "claude-3-7-sonnet-20250219",
+    "name": "Claude Sonnet 3.7",
+    "provider": "anthropic",
+    "family": "claude-sonnet",
+    "created_at": "2025-02-19 00:00:00 +0530",
+    "context_window": 200000,
+    "max_output_tokens": 64000,
+    "knowledge_cutoff": "2024-10-31",
+    "modalities": {
+      "input": [
+        "text",
+        "image",
+        "pdf"
+      ],
+      "output": [
+        "text"
+      ]
+    },
+    "capabilities": [
+      "function_calling",
+      "reasoning",
+      "vision"
+    ],
+    "pricing": {
+      "text_tokens": {
+        "standard": {
+          "input_per_million": 3,
+          "output_per_million": 15,
+          "cached_input_per_million": 0.3
+        }
+      }
+    },
+    "metadata": {
+      "source": "models.dev",
+      "provider_id": "anthropic",
+      "open_weights": false,
+      "attachment": true,
+      "temperature": true,
+      "last_updated": "2025-02-19",
+      "cost": {
+        "input": 3,
+        "output": 15,
+        "cache_read": 0.3,
+        "cache_write": 3.75
+      },
+      "limit": {
+        "context": 200000,
+        "output": 64000
+      },
+      "knowledge": "2024-10-31"
+    }
+  },
+  {
+    "id": "claude-3-haiku-20240307",
+    "name": "Claude Haiku 3",
+    "provider": "anthropic",
+    "family": "claude-haiku",
+    "created_at": "2024-03-13 00:00:00 +0530",
+    "context_window": 200000,
+    "max_output_tokens": 4096,
+    "knowledge_cutoff": "2023-08-31",
+    "modalities": {
+      "input": [
+        "text",
+        "image",
+        "pdf"
+      ],
+      "output": [
+        "text"
+      ]
+    },
+    "capabilities": [
+      "function_calling",
+      "vision"
+    ],
+    "pricing": {
+      "text_tokens": {
+        "standard": {
+          "input_per_million": 0.25,
+          "output_per_million": 1.25,
+          "cached_input_per_million": 0.03
+        }
+      }
+    },
+    "metadata": {
+      "source": "models.dev",
+      "provider_id": "anthropic",
+      "open_weights": false,
+      "attachment": true,
+      "temperature": true,
+      "last_updated": "2024-03-13",
+      "cost": {
+        "input": 0.25,
+        "output": 1.25,
+        "cache_read": 0.03,
+        "cache_write": 0.3
+      },
+      "limit": {
+        "context": 200000,
+        "output": 4096
+      },
+      "knowledge": "2023-08-31"
+    }
+  },
+  {
+    "id": "claude-3-opus-20240229",
+    "name": "Claude Opus 3",
+    "provider": "anthropic",
+    "family": "claude-opus",
+    "created_at": "2024-02-29 00:00:00 +0530",
+    "context_window": 200000,
+    "max_output_tokens": 4096,
+    "knowledge_cutoff": "2023-08-31",
+    "modalities": {
+      "input": [
+        "text",
+        "image",
+        "pdf"
+      ],
+      "output": [
+        "text"
+      ]
+    },
+    "capabilities": [
+      "function_calling",
+      "vision"
+    ],
+    "pricing": {
+      "text_tokens": {
+        "standard": {
+          "input_per_million": 15,
+          "output_per_million": 75,
+          "cached_input_per_million": 1.5
+        }
+      }
+    },
+    "metadata": {
+      "source": "models.dev",
+      "provider_id": "anthropic",
+      "open_weights": false,
+      "attachment": true,
+      "temperature": true,
+      "last_updated": "2024-02-29",
+      "cost": {
+        "input": 15,
+        "output": 75,
+        "cache_read": 1.5,
+        "cache_write": 18.75
+      },
+      "limit": {
+        "context": 200000,
+        "output": 4096
+      },
+      "knowledge": "2023-08-31"
+    }
+  },
+  {
+    "id": "claude-3-sonnet-20240229",
+    "name": "Claude Sonnet 3",
+    "provider": "anthropic",
+    "family": "claude-sonnet",
+    "created_at": "2024-03-04 00:00:00 +0530",
+    "context_window": 200000,
+    "max_output_tokens": 4096,
+    "knowledge_cutoff": "2023-08-31",
+    "modalities": {
+      "input": [
+        "text",
+        "image",
+        "pdf"
+      ],
+      "output": [
+        "text"
+      ]
+    },
+    "capabilities": [
+      "function_calling",
+      "vision"
+    ],
+    "pricing": {
+      "text_tokens": {
+        "standard": {
+          "input_per_million": 3,
+          "output_per_million": 15,
+          "cached_input_per_million": 0.3
+        }
+      }
+    },
+    "metadata": {
+      "source": "models.dev",
+      "provider_id": "anthropic",
+      "open_weights": false,
+      "attachment": true,
+      "temperature": true,
+      "last_updated": "2024-03-04",
+      "cost": {
+        "input": 3,
+        "output": 15,
+        "cache_read": 0.3,
+        "cache_write": 0.3
+      },
+      "limit": {
+        "context": 200000,
+        "output": 4096
+      },
+      "knowledge": "2023-08-31"
+    }
+  },
+  {
+    "id": "claude-haiku-4-5",
+    "name": "Claude Haiku 4.5 (latest)",
+    "provider": "anthropic",
+    "family": "claude-haiku",
+    "created_at": "2025-10-15 00:00:00 +0530",
+    "context_window": 200000,
+    "max_output_tokens": 64000,
+    "knowledge_cutoff": "2025-02-28",
+    "modalities": {
+      "input": [
+        "text",
+        "image",
+        "pdf"
+      ],
+      "output": [
+        "text"
+      ]
+    },
+    "capabilities": [
+      "function_calling",
+      "reasoning",
+      "vision"
+    ],
+    "pricing": {
+      "text_tokens": {
+        "standard": {
+          "input_per_million": 1,
+          "output_per_million": 5,
+          "cached_input_per_million": 0.1
+        }
+      }
+    },
+    "metadata": {
+      "source": "models.dev",
+      "provider_id": "anthropic",
+      "open_weights": false,
+      "attachment": true,
+      "temperature": true,
+      "last_updated": "2025-10-15",
+      "cost": {
+        "input": 1,
+        "output": 5,
+        "cache_read": 0.1,
+        "cache_write": 1.25
+      },
+      "limit": {
+        "context": 200000,
+        "output": 64000
+      },
+      "knowledge": "2025-02-28"
+    }
+  },
+  {
+    "id": "claude-haiku-4-5-20251001",
+    "name": "Claude Haiku 4.5",
+    "provider": "anthropic",
+    "family": "claude-haiku",
+    "created_at": "2025-10-15 00:00:00 +0530",
+    "context_window": 200000,
+    "max_output_tokens": 64000,
+    "knowledge_cutoff": "2025-02-28",
+    "modalities": {
+      "input": [
+        "text",
+        "image",
+        "pdf"
+      ],
+      "output": [
+        "text"
+      ]
+    },
+    "capabilities": [
+      "function_calling",
+      "reasoning",
+      "vision"
+    ],
+    "pricing": {
+      "text_tokens": {
+        "standard": {
+          "input_per_million": 1,
+          "output_per_million": 5,
+          "cached_input_per_million": 0.1
+        }
+      }
+    },
+    "metadata": {
+      "source": "models.dev",
+      "provider_id": "anthropic",
+      "open_weights": false,
+      "attachment": true,
+      "temperature": true,
+      "last_updated": "2025-10-15",
+      "cost": {
+        "input": 1,
+        "output": 5,
+        "cache_read": 0.1,
+        "cache_write": 1.25
+      },
+      "limit": {
+        "context": 200000,
+        "output": 64000
+      },
+      "knowledge": "2025-02-28"
+    }
+  },
+  {
+    "id": "claude-opus-4-0",
+    "name": "Claude Opus 4 (latest)",
+    "provider": "anthropic",
+    "family": "claude-opus",
+    "created_at": "2025-05-22 00:00:00 +0530",
+    "context_window": 200000,
+    "max_output_tokens": 32000,
+    "knowledge_cutoff": "2025-03-31",
+    "modalities": {
+      "input": [
+        "text",
+        "image",
+        "pdf"
+      ],
+      "output": [
+        "text"
+      ]
+    },
+    "capabilities": [
+      "function_calling",
+      "reasoning",
+      "vision"
+    ],
+    "pricing": {
+      "text_tokens": {
+        "standard": {
+          "input_per_million": 15,
+          "output_per_million": 75,
+          "cached_input_per_million": 1.5
+        }
+      }
+    },
+    "metadata": {
+      "source": "models.dev",
+      "provider_id": "anthropic",
+      "open_weights": false,
+      "attachment": true,
+      "temperature": true,
+      "last_updated": "2025-05-22",
+      "cost": {
+        "input": 15,
+        "output": 75,
+        "cache_read": 1.5,
+        "cache_write": 18.75
+      },
+      "limit": {
+        "context": 200000,
+        "output": 32000
+      },
+      "knowledge": "2025-03-31"
+    }
+  },
+  {
+    "id": "claude-opus-4-1",
+    "name": "Claude Opus 4.1 (latest)",
+    "provider": "anthropic",
+    "family": "claude-opus",
+    "created_at": "2025-08-05 00:00:00 +0530",
+    "context_window": 200000,
+    "max_output_tokens": 32000,
+    "knowledge_cutoff": "2025-03-31",
+    "modalities": {
+      "input": [
+        "text",
+        "image",
+        "pdf"
+      ],
+      "output": [
+        "text"
+      ]
+    },
+    "capabilities": [
+      "function_calling",
+      "reasoning",
+      "vision"
+    ],
+    "pricing": {
+      "text_tokens": {
+        "standard": {
+          "input_per_million": 15,
+          "output_per_million": 75,
+          "cached_input_per_million": 1.5
+        }
+      }
+    },
+    "metadata": {
+      "source": "models.dev",
+      "provider_id": "anthropic",
+      "open_weights": false,
+      "attachment": true,
+      "temperature": true,
+      "last_updated": "2025-08-05",
+      "cost": {
+        "input": 15,
+        "output": 75,
+        "cache_read": 1.5,
+        "cache_write": 18.75
+      },
+      "limit": {
+        "context": 200000,
+        "output": 32000
+      },
+      "knowledge": "2025-03-31"
+    }
+  },
+  {
+    "id": "claude-opus-4-1-20250805",
+    "name": "Claude Opus 4.1",
+    "provider": "anthropic",
+    "family": "claude-opus",
+    "created_at": "2025-08-05 00:00:00 +0530",
+    "context_window": 200000,
+    "max_output_tokens": 32000,
+    "knowledge_cutoff": "2025-03-31",
+    "modalities": {
+      "input": [
+        "text",
+        "image",
+        "pdf"
+      ],
+      "output": [
+        "text"
+      ]
+    },
+    "capabilities": [
+      "function_calling",
+      "reasoning",
+      "vision"
+    ],
+    "pricing": {
+      "text_tokens": {
+        "standard": {
+          "input_per_million": 15,
+          "output_per_million": 75,
+          "cached_input_per_million": 1.5
+        }
+      }
+    },
+    "metadata": {
+      "source": "models.dev",
+      "provider_id": "anthropic",
+      "open_weights": false,
+      "attachment": true,
+      "temperature": true,
+      "last_updated": "2025-08-05",
+      "cost": {
+        "input": 15,
+        "output": 75,
+        "cache_read": 1.5,
+        "cache_write": 18.75
+      },
+      "limit": {
+        "context": 200000,
+        "output": 32000
+      },
+      "knowledge": "2025-03-31"
+    }
+  },
+  {
+    "id": "claude-opus-4-20250514",
+    "name": "Claude Opus 4",
+    "provider": "anthropic",
+    "family": "claude-opus",
+    "created_at": "2025-05-22 00:00:00 +0530",
+    "context_window": 200000,
+    "max_output_tokens": 32000,
+    "knowledge_cutoff": "2025-03-31",
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+      "temperature": true,
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+      },
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+  },
+  {
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+    "name": "Gemini Flash-Lite Latest",
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+    "family": "gemini-flash-lite",
+    "created_at": "2025-09-25 00:00:00 +0530",
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+    "max_output_tokens": 65536,
+    "knowledge_cutoff": null,
+    "modalities": {
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+        "text",
+        "image",
+        "audio",
+        "video",
+        "pdf"
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+      "output": [
+        "text"
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+    "capabilities": [
+      "function_calling",
+      "reasoning",
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+        }
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+      "provider_id": "google-vertex",
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+      "attachment": true,
+      "temperature": true,
+      "last_updated": "2025-09-25",
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+  {
+    "id": "meta/llama-3.3-70b-instruct-maas",
+    "name": "Llama 3.3 70B Instruct",
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+    "family": "llama",
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+        "text"
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+        "text"
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+      "structured_output"
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+    }
+  },
+  {
+    "id": "meta/llama-4-maverick-17b-128e-instruct-maas",
+    "name": "Llama 4 Maverick 17B 128E Instruct",
+    "provider": "vertexai",
+    "family": "llama",
+    "created_at": "2025-04-29 00:00:00 +0530",
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+    "max_output_tokens": 8192,
+    "knowledge_cutoff": null,
+    "modalities": {
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+        "text",
+        "image"
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+        "text"
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+      "function_calling",
+      "structured_output",
+      "vision"
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+      "temperature": true,
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+      },
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+    }
+  },
+  {
+    "id": "moonshotai/kimi-k2-thinking-maas",
+    "name": "Kimi K2 Thinking",
+    "provider": "vertexai",
+    "family": "kimi-thinking",
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+    "knowledge_cutoff": null,
+    "modalities": {
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+        "text"
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+      "function_calling",
+      "structured_output",
+      "reasoning"
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+    "metadata": {
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+      "open_weights": true,
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+      "temperature": true,
+      "last_updated": "2025-11-13",
+      "interleaved": {
+        "field": "reasoning_content"
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+  },
+  {
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+    "name": "GPT OSS 120B",
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+    "family": "gpt-oss",
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+        "text"
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+      "function_calling",
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+      "attachment": false,
+      "temperature": true,
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+  {
+    "id": "openai/gpt-oss-20b-maas",
+    "name": "GPT OSS 20B",
+    "provider": "vertexai",
+    "family": "gpt-oss",
+    "created_at": "2025-08-05 00:00:00 +0530",
+    "context_window": 131072,
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+    "knowledge_cutoff": null,
+    "modalities": {
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+      "reasoning"
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+      "temperature": true,
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+  },
+  {
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+    "name": "Qwen3 235B A22B Instruct",
+    "provider": "vertexai",
+    "family": "qwen",
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+    "knowledge_cutoff": null,
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+        "text"
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+      "function_calling",
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+      "reasoning"
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+        }
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+      "attachment": false,
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+      "last_updated": "2025-08-13",
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+      },
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+      }
+    }
+  },
+  {
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+    "name": "GLM-4.7",
+    "provider": "vertexai",
+    "family": "glm",
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+    "knowledge_cutoff": null,
+    "modalities": {
+      "input": [
+        "text",
+        "pdf"
+      ],
+      "output": [
+        "text"
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+    },
+    "capabilities": [
+      "function_calling",
+      "structured_output",
+      "reasoning",
+      "vision"
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+          "output_per_million": 2.2
+        }
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+      "source": "models.dev",
+      "provider_id": "google-vertex",
+      "open_weights": true,
+      "attachment": false,
+      "temperature": true,
+      "last_updated": "2026-01-06",
+      "interleaved": {
+        "field": "reasoning_content"
+      },
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+        "output": 2.2
+      },
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+        "output": 128000
+      },
+      "knowledge": "2025-04"
+    }
+  },
+  {
+    "id": "zai-org/glm-5-maas",
+    "name": "GLM-5",
+    "provider": "vertexai",
+    "family": "glm",
+    "created_at": "2026-02-11 00:00:00 +0530",
+    "context_window": 202752,
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+    "knowledge_cutoff": null,
+    "modalities": {
+      "input": [
+        "text"
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+      "output": [
+        "text"
+      ]
+    },
+    "capabilities": [
+      "function_calling",
+      "reasoning"
+    ],
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+      "text_tokens": {
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+          "output_per_million": 3.2,
+          "cached_input_per_million": 0.1
+        }
+      }
+    },
+    "metadata": {
+      "source": "models.dev",
+      "provider_id": "google-vertex",
+      "open_weights": true,
+      "attachment": false,
+      "temperature": true,
+      "last_updated": "2026-02-11",
+      "interleaved": {
+        "field": "reasoning_content"
+      },
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+        "output": 3.2,
+        "cache_read": 0.1
+      },
+      "limit": {
+        "context": 202752,
+        "output": 131072
+      }
+    }
+  }
+]
\ No newline at end of file
diff --git a/config/locales/am.yml b/config/locales/am.yml
index 3d1f0e4b4..3a68a7f81 100644
--- a/config/locales/am.yml
+++ b/config/locales/am.yml
@@ -37,6 +37,8 @@ am:
     account:
       reporting_timezone:
         invalid: is not a valid timezone
+      support_email:
+        invalid: is not a valid email address
     validations:
       presence: must not be blank
     webhook:
@@ -52,6 +54,14 @@ am:
       not_found: Assignment policy not found
     attachments:
       invalid: Invalid attachment
+    upload:
+      missing_input: 'No file or URL provided'
+      invalid_url: 'Invalid URL provided'
+      fetch_failed: 'Failed to fetch file from URL'
+      fetch_failed_with_message: 'Failed to fetch file from URL: %{message}'
+      file_too_large: 'File exceeds the maximum allowed size'
+      unsupported_content_type: 'File type not supported (only images and videos are allowed)'
+      unexpected: 'An unexpected error occurred'
     saml:
       feature_not_enabled: SAML feature not enabled for this account
       sso_not_enabled: SAML SSO is not enabled for this installation
diff --git a/config/locales/ar.yml b/config/locales/ar.yml
index 8eb577610..25c2760f2 100644
--- a/config/locales/ar.yml
+++ b/config/locales/ar.yml
@@ -37,6 +37,8 @@ ar:
     account:
       reporting_timezone:
         invalid: is not a valid timezone
+      support_email:
+        invalid: is not a valid email address
     validations:
       presence: يجب ألا يكون فارغاً
     webhook:
@@ -52,6 +54,14 @@ ar:
       not_found: Assignment policy not found
     attachments:
       invalid: Invalid attachment
+    upload:
+      missing_input: 'No file or URL provided'
+      invalid_url: 'Invalid URL provided'
+      fetch_failed: 'Failed to fetch file from URL'
+      fetch_failed_with_message: 'Failed to fetch file from URL: %{message}'
+      file_too_large: 'File exceeds the maximum allowed size'
+      unsupported_content_type: 'File type not supported (only images and videos are allowed)'
+      unexpected: 'An unexpected error occurred'
     saml:
       feature_not_enabled: SAML feature not enabled for this account
       sso_not_enabled: SAML SSO is not enabled for this installation
diff --git a/config/locales/az.yml b/config/locales/az.yml
index ab86b145a..59e96ea15 100644
--- a/config/locales/az.yml
+++ b/config/locales/az.yml
@@ -37,6 +37,8 @@ az:
     account:
       reporting_timezone:
         invalid: is not a valid timezone
+      support_email:
+        invalid: is not a valid email address
     validations:
       presence: must not be blank
     webhook:
@@ -52,6 +54,14 @@ az:
       not_found: Assignment policy not found
     attachments:
       invalid: Invalid attachment
+    upload:
+      missing_input: 'No file or URL provided'
+      invalid_url: 'Invalid URL provided'
+      fetch_failed: 'Failed to fetch file from URL'
+      fetch_failed_with_message: 'Failed to fetch file from URL: %{message}'
+      file_too_large: 'File exceeds the maximum allowed size'
+      unsupported_content_type: 'File type not supported (only images and videos are allowed)'
+      unexpected: 'An unexpected error occurred'
     saml:
       feature_not_enabled: SAML feature not enabled for this account
       sso_not_enabled: SAML SSO is not enabled for this installation
diff --git a/config/locales/bg.yml b/config/locales/bg.yml
index 08b32753c..1b7595267 100644
--- a/config/locales/bg.yml
+++ b/config/locales/bg.yml
@@ -37,6 +37,8 @@ bg:
     account:
       reporting_timezone:
         invalid: is not a valid timezone
+      support_email:
+        invalid: is not a valid email address
     validations:
       presence: must not be blank
     webhook:
@@ -52,6 +54,14 @@ bg:
       not_found: Assignment policy not found
     attachments:
       invalid: Invalid attachment
+    upload:
+      missing_input: 'No file or URL provided'
+      invalid_url: 'Invalid URL provided'
+      fetch_failed: 'Failed to fetch file from URL'
+      fetch_failed_with_message: 'Failed to fetch file from URL: %{message}'
+      file_too_large: 'File exceeds the maximum allowed size'
+      unsupported_content_type: 'File type not supported (only images and videos are allowed)'
+      unexpected: 'An unexpected error occurred'
     saml:
       feature_not_enabled: SAML feature not enabled for this account
       sso_not_enabled: SAML SSO is not enabled for this installation
diff --git a/config/locales/bn.yml b/config/locales/bn.yml
index 5b7fe90d9..2a6bd9f38 100644
--- a/config/locales/bn.yml
+++ b/config/locales/bn.yml
@@ -37,6 +37,8 @@ bn:
     account:
       reporting_timezone:
         invalid: বৈধ টাইমজোন নয়
+      support_email:
+        invalid: is not a valid email address
     validations:
       presence: ফাঁকা রাখা যাবে না
     webhook:
@@ -52,6 +54,14 @@ bn:
       not_found: অ্যাসাইনমেন্ট নীতি পাওয়া যায়নি
     attachments:
       invalid: অবৈধ সংযুক্তি
+    upload:
+      missing_input: 'No file or URL provided'
+      invalid_url: 'Invalid URL provided'
+      fetch_failed: 'Failed to fetch file from URL'
+      fetch_failed_with_message: 'Failed to fetch file from URL: %{message}'
+      file_too_large: 'File exceeds the maximum allowed size'
+      unsupported_content_type: 'File type not supported (only images and videos are allowed)'
+      unexpected: 'An unexpected error occurred'
     saml:
       feature_not_enabled: এই অ্যাকাউন্টের জন্য SAML ফিচার সক্রিয় নয়
       sso_not_enabled: এই ইনস্টলেশনের জন্য SAML SSO সক্রিয় করা হয়নি
diff --git a/config/locales/ca.yml b/config/locales/ca.yml
index 9d5d5befa..9787db7bb 100644
--- a/config/locales/ca.yml
+++ b/config/locales/ca.yml
@@ -37,6 +37,8 @@ ca:
     account:
       reporting_timezone:
         invalid: is not a valid timezone
+      support_email:
+        invalid: is not a valid email address
     validations:
       presence: no ha de quedar en blanc
     webhook:
@@ -52,6 +54,14 @@ ca:
       not_found: Assignment policy not found
     attachments:
       invalid: Invalid attachment
+    upload:
+      missing_input: 'No file or URL provided'
+      invalid_url: 'Invalid URL provided'
+      fetch_failed: 'Failed to fetch file from URL'
+      fetch_failed_with_message: 'Failed to fetch file from URL: %{message}'
+      file_too_large: 'File exceeds the maximum allowed size'
+      unsupported_content_type: 'File type not supported (only images and videos are allowed)'
+      unexpected: 'An unexpected error occurred'
     saml:
       feature_not_enabled: SAML feature not enabled for this account
       sso_not_enabled: SAML SSO is not enabled for this installation
diff --git a/config/locales/cs.yml b/config/locales/cs.yml
index 64d341e03..a1793a4c1 100644
--- a/config/locales/cs.yml
+++ b/config/locales/cs.yml
@@ -37,6 +37,8 @@ cs:
     account:
       reporting_timezone:
         invalid: is not a valid timezone
+      support_email:
+        invalid: is not a valid email address
     validations:
       presence: must not be blank
     webhook:
@@ -52,6 +54,14 @@ cs:
       not_found: Assignment policy not found
     attachments:
       invalid: Invalid attachment
+    upload:
+      missing_input: 'No file or URL provided'
+      invalid_url: 'Invalid URL provided'
+      fetch_failed: 'Failed to fetch file from URL'
+      fetch_failed_with_message: 'Failed to fetch file from URL: %{message}'
+      file_too_large: 'File exceeds the maximum allowed size'
+      unsupported_content_type: 'File type not supported (only images and videos are allowed)'
+      unexpected: 'An unexpected error occurred'
     saml:
       feature_not_enabled: SAML feature not enabled for this account
       sso_not_enabled: SAML SSO is not enabled for this installation
diff --git a/config/locales/da.yml b/config/locales/da.yml
index fc5b400cd..512b659ac 100644
--- a/config/locales/da.yml
+++ b/config/locales/da.yml
@@ -37,6 +37,8 @@ da:
     account:
       reporting_timezone:
         invalid: is not a valid timezone
+      support_email:
+        invalid: is not a valid email address
     validations:
       presence: må ikke være tomt
     webhook:
@@ -52,6 +54,14 @@ da:
       not_found: Assignment policy not found
     attachments:
       invalid: Invalid attachment
+    upload:
+      missing_input: 'No file or URL provided'
+      invalid_url: 'Invalid URL provided'
+      fetch_failed: 'Failed to fetch file from URL'
+      fetch_failed_with_message: 'Failed to fetch file from URL: %{message}'
+      file_too_large: 'File exceeds the maximum allowed size'
+      unsupported_content_type: 'File type not supported (only images and videos are allowed)'
+      unexpected: 'An unexpected error occurred'
     saml:
       feature_not_enabled: SAML feature not enabled for this account
       sso_not_enabled: SAML SSO is not enabled for this installation
diff --git a/config/locales/de.yml b/config/locales/de.yml
index df55ffaa6..0243b90a5 100644
--- a/config/locales/de.yml
+++ b/config/locales/de.yml
@@ -37,6 +37,8 @@ de:
     account:
       reporting_timezone:
         invalid: is not a valid timezone
+      support_email:
+        invalid: is not a valid email address
     validations:
       presence: darf nicht leer sein
     webhook:
@@ -52,6 +54,14 @@ de:
       not_found: Assignment policy not found
     attachments:
       invalid: Invalid attachment
+    upload:
+      missing_input: 'No file or URL provided'
+      invalid_url: 'Invalid URL provided'
+      fetch_failed: 'Failed to fetch file from URL'
+      fetch_failed_with_message: 'Failed to fetch file from URL: %{message}'
+      file_too_large: 'File exceeds the maximum allowed size'
+      unsupported_content_type: 'File type not supported (only images and videos are allowed)'
+      unexpected: 'An unexpected error occurred'
     saml:
       feature_not_enabled: SAML feature not enabled for this account
       sso_not_enabled: SAML SSO is not enabled for this installation
diff --git a/config/locales/devise.id.yml b/config/locales/devise.id.yml
index 13c2354e2..71b9f46fb 100644
--- a/config/locales/devise.id.yml
+++ b/config/locales/devise.id.yml
@@ -57,5 +57,5 @@ id:
       not_found: "tidak ditemukan"
       not_locked: "tidak terkunci"
       not_saved:
-        one: "1 kesalahan mengakibatkan %{resource} ini tidak dapat disimpan:"
+        one: "%{count} kesalahan mengakibatkan %{resource} ini tidak dapat disimpan:"
         other: "%{count} kesalahan mengakibatkan %{resource} ini tidak dapat disimpan:"
diff --git a/config/locales/devise.ja.yml b/config/locales/devise.ja.yml
index c3e3fa27a..043cd8351 100644
--- a/config/locales/devise.ja.yml
+++ b/config/locales/devise.ja.yml
@@ -57,5 +57,5 @@ ja:
       not_found: "見つかりませんでした"
       not_locked: "はロックされていません"
       not_saved:
-        one: "1 個のエラーが発生し、 %{resource} を保存できませんでした："
+        one: "%{count} 個のエラーが発生し、 %{resource} を保存できませんでした："
         other: "%{count} 個のエラーが発生し、 %{resource} を保存できませんでした："
diff --git a/config/locales/devise.ko.yml b/config/locales/devise.ko.yml
index 4fbb33f29..846664ec9 100644
--- a/config/locales/devise.ko.yml
+++ b/config/locales/devise.ko.yml
@@ -57,5 +57,5 @@ ko:
       not_found: "찾을 수 없습니다"
       not_locked: "잠겨 있지 않습니다"
       not_saved:
-        one: "1개의 오류로 인해 이 %{resource}을(를) 저장할 수 없습니다:"
+        one: "%{count}개의 오류로 인해 이 %{resource}을(를) 저장할 수 없습니다:"
         other: "%{count}개의 오류로 인해 이 %{resource}을(를) 저장할 수 없습니다:"
diff --git a/config/locales/devise.ms.yml b/config/locales/devise.ms.yml
index 16b3b47a3..ebcfe89e3 100644
--- a/config/locales/devise.ms.yml
+++ b/config/locales/devise.ms.yml
@@ -57,5 +57,5 @@ ms:
       not_found: "not found"
       not_locked: "was not locked"
       not_saved:
-        one: "1 error prohibited this %{resource} from being saved:"
+        one: "%{count} errors prohibited this %{resource} from being saved:"
         other: "%{count} errors prohibited this %{resource} from being saved:"
diff --git a/config/locales/devise.th.yml b/config/locales/devise.th.yml
index fa41d7ef8..c9f52018d 100644
--- a/config/locales/devise.th.yml
+++ b/config/locales/devise.th.yml
@@ -57,5 +57,5 @@ th:
       not_found: "not found"
       not_locked: "was not locked"
       not_saved:
-        one: "1 error prohibited this %{resource} from being saved:"
+        one: "%{count} errors prohibited this %{resource} from being saved:"
         other: "%{count} errors prohibited this %{resource} from being saved:"
diff --git a/config/locales/devise.vi.yml b/config/locales/devise.vi.yml
index d79e17a9d..947e756f3 100644
--- a/config/locales/devise.vi.yml
+++ b/config/locales/devise.vi.yml
@@ -57,5 +57,5 @@ vi:
       not_found: "không tìm thấy"
       not_locked: "không được khoá"
       not_saved:
-        one: "Có 1 lỗi được tìm thấy từ %{resource}:"
+        one: "Có %{count} lỗi được tìm thấy từ %{resource}:"
         other: "Có %{count} lỗi được tìm thấy từ %{resource}:"
diff --git a/config/locales/devise.zh_CN.yml b/config/locales/devise.zh_CN.yml
index e91af4dde..00f239948 100644
--- a/config/locales/devise.zh_CN.yml
+++ b/config/locales/devise.zh_CN.yml
@@ -57,5 +57,5 @@ zh_CN:
       not_found: "找不到"
       not_locked: "未锁定"
       not_saved:
-        one: "1 个错误禁止保存 %{resource}："
+        one: "%{count} 个错误禁止保存 %{resource}："
         other: "%{count} 个错误禁止保存 %{resource}："
diff --git a/config/locales/devise.zh_TW.yml b/config/locales/devise.zh_TW.yml
index 02c32f76f..c5bd49450 100644
--- a/config/locales/devise.zh_TW.yml
+++ b/config/locales/devise.zh_TW.yml
@@ -57,5 +57,5 @@ zh_TW:
       not_found: "找不到。"
       not_locked: "並未被鎖定。"
       not_saved:
-        one: "1 個錯誤禁止儲存此 %{resource}："
+        one: "有 %{count} 個錯誤導致 %{resource} 不能被儲存："
         other: "有 %{count} 個錯誤導致 %{resource} 不能被儲存："
diff --git a/config/locales/el.yml b/config/locales/el.yml
index e3770b117..3dbdcefd3 100644
--- a/config/locales/el.yml
+++ b/config/locales/el.yml
@@ -37,6 +37,8 @@ el:
     account:
       reporting_timezone:
         invalid: is not a valid timezone
+      support_email:
+        invalid: is not a valid email address
     validations:
       presence: δεν πρέπει να είναι κενό
     webhook:
@@ -52,6 +54,14 @@ el:
       not_found: Assignment policy not found
     attachments:
       invalid: Invalid attachment
+    upload:
+      missing_input: 'No file or URL provided'
+      invalid_url: 'Invalid URL provided'
+      fetch_failed: 'Failed to fetch file from URL'
+      fetch_failed_with_message: 'Failed to fetch file from URL: %{message}'
+      file_too_large: 'File exceeds the maximum allowed size'
+      unsupported_content_type: 'File type not supported (only images and videos are allowed)'
+      unexpected: 'An unexpected error occurred'
     saml:
       feature_not_enabled: SAML feature not enabled for this account
       sso_not_enabled: SAML SSO is not enabled for this installation
diff --git a/config/locales/es.yml b/config/locales/es.yml
index 789853d1d..013ff5354 100644
--- a/config/locales/es.yml
+++ b/config/locales/es.yml
@@ -37,6 +37,8 @@ es:
     account:
       reporting_timezone:
         invalid: is not a valid timezone
+      support_email:
+        invalid: is not a valid email address
     validations:
       presence: no debe estar en blanco
     webhook:
@@ -52,6 +54,14 @@ es:
       not_found: Assignment policy not found
     attachments:
       invalid: Invalid attachment
+    upload:
+      missing_input: 'No file or URL provided'
+      invalid_url: 'Invalid URL provided'
+      fetch_failed: 'Failed to fetch file from URL'
+      fetch_failed_with_message: 'Failed to fetch file from URL: %{message}'
+      file_too_large: 'File exceeds the maximum allowed size'
+      unsupported_content_type: 'File type not supported (only images and videos are allowed)'
+      unexpected: 'An unexpected error occurred'
     saml:
       feature_not_enabled: SAML feature not enabled for this account
       sso_not_enabled: SAML SSO is not enabled for this installation
diff --git a/config/locales/et.yml b/config/locales/et.yml
index 634ef0cc9..1778895f2 100644
--- a/config/locales/et.yml
+++ b/config/locales/et.yml
@@ -37,6 +37,8 @@ et:
     account:
       reporting_timezone:
         invalid: is not a valid timezone
+      support_email:
+        invalid: is not a valid email address
     validations:
       presence: ei tohi olla tühi
     webhook:
@@ -52,6 +54,14 @@ et:
       not_found: Assignment policy not found
     attachments:
       invalid: Invalid attachment
+    upload:
+      missing_input: 'No file or URL provided'
+      invalid_url: 'Invalid URL provided'
+      fetch_failed: 'Failed to fetch file from URL'
+      fetch_failed_with_message: 'Failed to fetch file from URL: %{message}'
+      file_too_large: 'File exceeds the maximum allowed size'
+      unsupported_content_type: 'File type not supported (only images and videos are allowed)'
+      unexpected: 'An unexpected error occurred'
     saml:
       feature_not_enabled: SAML feature not enabled for this account
       sso_not_enabled: SAML SSO is not enabled for this installation
diff --git a/config/locales/fa.yml b/config/locales/fa.yml
index 5d3874460..c14c8a4d0 100644
--- a/config/locales/fa.yml
+++ b/config/locales/fa.yml
@@ -37,6 +37,8 @@ fa:
     account:
       reporting_timezone:
         invalid: is not a valid timezone
+      support_email:
+        invalid: is not a valid email address
     validations:
       presence: نباید خالی باشد
     webhook:
@@ -52,6 +54,14 @@ fa:
       not_found: Assignment policy not found
     attachments:
       invalid: Invalid attachment
+    upload:
+      missing_input: 'No file or URL provided'
+      invalid_url: 'Invalid URL provided'
+      fetch_failed: 'Failed to fetch file from URL'
+      fetch_failed_with_message: 'Failed to fetch file from URL: %{message}'
+      file_too_large: 'File exceeds the maximum allowed size'
+      unsupported_content_type: 'File type not supported (only images and videos are allowed)'
+      unexpected: 'An unexpected error occurred'
     saml:
       feature_not_enabled: SAML feature not enabled for this account
       sso_not_enabled: SAML SSO is not enabled for this installation
diff --git a/config/locales/fi.yml b/config/locales/fi.yml
index 4a74ecdbe..9e66eac93 100644
--- a/config/locales/fi.yml
+++ b/config/locales/fi.yml
@@ -37,6 +37,8 @@ fi:
     account:
       reporting_timezone:
         invalid: is not a valid timezone
+      support_email:
+        invalid: is not a valid email address
     validations:
       presence: must not be blank
     webhook:
@@ -52,6 +54,14 @@ fi:
       not_found: Assignment policy not found
     attachments:
       invalid: Invalid attachment
+    upload:
+      missing_input: 'No file or URL provided'
+      invalid_url: 'Invalid URL provided'
+      fetch_failed: 'Failed to fetch file from URL'
+      fetch_failed_with_message: 'Failed to fetch file from URL: %{message}'
+      file_too_large: 'File exceeds the maximum allowed size'
+      unsupported_content_type: 'File type not supported (only images and videos are allowed)'
+      unexpected: 'An unexpected error occurred'
     saml:
       feature_not_enabled: SAML feature not enabled for this account
       sso_not_enabled: SAML SSO is not enabled for this installation
diff --git a/config/locales/fr.yml b/config/locales/fr.yml
index 503ae817a..f32ab8466 100644
--- a/config/locales/fr.yml
+++ b/config/locales/fr.yml
@@ -37,6 +37,8 @@ fr:
     account:
       reporting_timezone:
         invalid: is not a valid timezone
+      support_email:
+        invalid: is not a valid email address
     validations:
       presence: Ne peut être vide
     webhook:
@@ -52,6 +54,14 @@ fr:
       not_found: Assignment policy not found
     attachments:
       invalid: Invalid attachment
+    upload:
+      missing_input: 'No file or URL provided'
+      invalid_url: 'Invalid URL provided'
+      fetch_failed: 'Failed to fetch file from URL'
+      fetch_failed_with_message: 'Failed to fetch file from URL: %{message}'
+      file_too_large: 'File exceeds the maximum allowed size'
+      unsupported_content_type: 'File type not supported (only images and videos are allowed)'
+      unexpected: 'An unexpected error occurred'
     saml:
       feature_not_enabled: SAML feature not enabled for this account
       sso_not_enabled: SAML SSO is not enabled for this installation
diff --git a/config/locales/he.yml b/config/locales/he.yml
index 4d4df6d6f..67da6fb2c 100644
--- a/config/locales/he.yml
+++ b/config/locales/he.yml
@@ -37,6 +37,8 @@ he:
     account:
       reporting_timezone:
         invalid: is not a valid timezone
+      support_email:
+        invalid: is not a valid email address
     validations:
       presence: לא יכול להיות ריק
     webhook:
@@ -52,6 +54,14 @@ he:
       not_found: מדיניות הקצאה לא נמצאה
     attachments:
       invalid: Invalid attachment
+    upload:
+      missing_input: 'No file or URL provided'
+      invalid_url: 'Invalid URL provided'
+      fetch_failed: 'Failed to fetch file from URL'
+      fetch_failed_with_message: 'Failed to fetch file from URL: %{message}'
+      file_too_large: 'File exceeds the maximum allowed size'
+      unsupported_content_type: 'File type not supported (only images and videos are allowed)'
+      unexpected: 'An unexpected error occurred'
     saml:
       feature_not_enabled: תכונת SAML לא מופעלת עבור חשבון זה
       sso_not_enabled: SAML SSO is not enabled for this installation
diff --git a/config/locales/hi.yml b/config/locales/hi.yml
index a00189938..212d49986 100644
--- a/config/locales/hi.yml
+++ b/config/locales/hi.yml
@@ -37,6 +37,8 @@ hi:
     account:
       reporting_timezone:
         invalid: is not a valid timezone
+      support_email:
+        invalid: is not a valid email address
     validations:
       presence: must not be blank
     webhook:
@@ -52,6 +54,14 @@ hi:
       not_found: Assignment policy not found
     attachments:
       invalid: Invalid attachment
+    upload:
+      missing_input: 'No file or URL provided'
+      invalid_url: 'Invalid URL provided'
+      fetch_failed: 'Failed to fetch file from URL'
+      fetch_failed_with_message: 'Failed to fetch file from URL: %{message}'
+      file_too_large: 'File exceeds the maximum allowed size'
+      unsupported_content_type: 'File type not supported (only images and videos are allowed)'
+      unexpected: 'An unexpected error occurred'
     saml:
       feature_not_enabled: SAML feature not enabled for this account
       sso_not_enabled: SAML SSO is not enabled for this installation
diff --git a/config/locales/hr.yml b/config/locales/hr.yml
index 418790547..712fc1631 100644
--- a/config/locales/hr.yml
+++ b/config/locales/hr.yml
@@ -37,6 +37,8 @@ hr:
     account:
       reporting_timezone:
         invalid: is not a valid timezone
+      support_email:
+        invalid: is not a valid email address
     validations:
       presence: must not be blank
     webhook:
@@ -52,6 +54,14 @@ hr:
       not_found: Assignment policy not found
     attachments:
       invalid: Invalid attachment
+    upload:
+      missing_input: 'No file or URL provided'
+      invalid_url: 'Invalid URL provided'
+      fetch_failed: 'Failed to fetch file from URL'
+      fetch_failed_with_message: 'Failed to fetch file from URL: %{message}'
+      file_too_large: 'File exceeds the maximum allowed size'
+      unsupported_content_type: 'File type not supported (only images and videos are allowed)'
+      unexpected: 'An unexpected error occurred'
     saml:
       feature_not_enabled: SAML feature not enabled for this account
       sso_not_enabled: SAML SSO is not enabled for this installation
diff --git a/config/locales/hu.yml b/config/locales/hu.yml
index 2bbec32f1..efaa5ae7a 100644
--- a/config/locales/hu.yml
+++ b/config/locales/hu.yml
@@ -37,6 +37,8 @@ hu:
     account:
       reporting_timezone:
         invalid: is not a valid timezone
+      support_email:
+        invalid: is not a valid email address
     validations:
       presence: nem lehet üres
     webhook:
@@ -52,6 +54,14 @@ hu:
       not_found: Assignment policy not found
     attachments:
       invalid: Invalid attachment
+    upload:
+      missing_input: 'No file or URL provided'
+      invalid_url: 'Invalid URL provided'
+      fetch_failed: 'Failed to fetch file from URL'
+      fetch_failed_with_message: 'Failed to fetch file from URL: %{message}'
+      file_too_large: 'File exceeds the maximum allowed size'
+      unsupported_content_type: 'File type not supported (only images and videos are allowed)'
+      unexpected: 'An unexpected error occurred'
     saml:
       feature_not_enabled: SAML feature not enabled for this account
       sso_not_enabled: SAML SSO is not enabled for this installation
diff --git a/config/locales/hy.yml b/config/locales/hy.yml
index 993b520c5..8997a301f 100644
--- a/config/locales/hy.yml
+++ b/config/locales/hy.yml
@@ -37,6 +37,8 @@ hy:
     account:
       reporting_timezone:
         invalid: is not a valid timezone
+      support_email:
+        invalid: is not a valid email address
     validations:
       presence: չպետք է դատարկ լինի
     webhook:
@@ -52,6 +54,14 @@ hy:
       not_found: Assignment policy not found
     attachments:
       invalid: Invalid attachment
+    upload:
+      missing_input: 'No file or URL provided'
+      invalid_url: 'Invalid URL provided'
+      fetch_failed: 'Failed to fetch file from URL'
+      fetch_failed_with_message: 'Failed to fetch file from URL: %{message}'
+      file_too_large: 'File exceeds the maximum allowed size'
+      unsupported_content_type: 'File type not supported (only images and videos are allowed)'
+      unexpected: 'An unexpected error occurred'
     saml:
       feature_not_enabled: SAML feature not enabled for this account
       sso_not_enabled: SAML SSO is not enabled for this installation
diff --git a/config/locales/id.yml b/config/locales/id.yml
index 07bfb930a..aefcff3fe 100644
--- a/config/locales/id.yml
+++ b/config/locales/id.yml
@@ -37,6 +37,8 @@ id:
     account:
       reporting_timezone:
         invalid: is not a valid timezone
+      support_email:
+        invalid: is not a valid email address
     validations:
       presence: tidak boleh kosong
     webhook:
@@ -52,6 +54,14 @@ id:
       not_found: Assignment policy not found
     attachments:
       invalid: Invalid attachment
+    upload:
+      missing_input: 'No file or URL provided'
+      invalid_url: 'Invalid URL provided'
+      fetch_failed: 'Failed to fetch file from URL'
+      fetch_failed_with_message: 'Failed to fetch file from URL: %{message}'
+      file_too_large: 'File exceeds the maximum allowed size'
+      unsupported_content_type: 'File type not supported (only images and videos are allowed)'
+      unexpected: 'An unexpected error occurred'
     saml:
       feature_not_enabled: SAML feature not enabled for this account
       sso_not_enabled: SAML SSO is not enabled for this installation
diff --git a/config/locales/is.yml b/config/locales/is.yml
index 758f0723f..321ff3baa 100644
--- a/config/locales/is.yml
+++ b/config/locales/is.yml
@@ -37,6 +37,8 @@ is:
     account:
       reporting_timezone:
         invalid: is not a valid timezone
+      support_email:
+        invalid: is not a valid email address
     validations:
       presence: must not be blank
     webhook:
@@ -52,6 +54,14 @@ is:
       not_found: Assignment policy not found
     attachments:
       invalid: Invalid attachment
+    upload:
+      missing_input: 'No file or URL provided'
+      invalid_url: 'Invalid URL provided'
+      fetch_failed: 'Failed to fetch file from URL'
+      fetch_failed_with_message: 'Failed to fetch file from URL: %{message}'
+      file_too_large: 'File exceeds the maximum allowed size'
+      unsupported_content_type: 'File type not supported (only images and videos are allowed)'
+      unexpected: 'An unexpected error occurred'
     saml:
       feature_not_enabled: SAML feature not enabled for this account
       sso_not_enabled: SAML SSO is not enabled for this installation
diff --git a/config/locales/it.yml b/config/locales/it.yml
index d75f10c2c..8ef40fceb 100644
--- a/config/locales/it.yml
+++ b/config/locales/it.yml
@@ -37,6 +37,8 @@ it:
     account:
       reporting_timezone:
         invalid: non è un fuso orario valido
+      support_email:
+        invalid: non è un indirizzo email valido
     validations:
       presence: non deve essere vuoto
     webhook:
@@ -52,6 +54,14 @@ it:
       not_found: Policy di assegnazione non trovata
     attachments:
       invalid: Allegato non valido
+    upload:
+      missing_input: 'Nessun file o URL fornito'
+      invalid_url: 'URL fornito non valido'
+      fetch_failed: 'Impossibile recuperare il file dall''URL'
+      fetch_failed_with_message: 'Impossibile recuperare il file dall''URL: %{message}'
+      file_too_large: 'Il file supera la dimensione massima consentita'
+      unsupported_content_type: 'Tipo di file non supportato (sono ammessi solo immagini e video)'
+      unexpected: 'Si è verificato un errore imprevisto'
     saml:
       feature_not_enabled: Funzionalità SAML non attiva per questo account
       sso_not_enabled: SAML SSO non è abilitato per questa installazione
diff --git a/config/locales/ja.yml b/config/locales/ja.yml
index 99745a509..5e3412378 100644
--- a/config/locales/ja.yml
+++ b/config/locales/ja.yml
@@ -37,6 +37,8 @@ ja:
     account:
       reporting_timezone:
         invalid: is not a valid timezone
+      support_email:
+        invalid: is not a valid email address
     validations:
       presence: 空白にはできません。
     webhook:
@@ -52,6 +54,14 @@ ja:
       not_found: Assignment policy not found
     attachments:
       invalid: Invalid attachment
+    upload:
+      missing_input: 'No file or URL provided'
+      invalid_url: 'Invalid URL provided'
+      fetch_failed: 'Failed to fetch file from URL'
+      fetch_failed_with_message: 'Failed to fetch file from URL: %{message}'
+      file_too_large: 'File exceeds the maximum allowed size'
+      unsupported_content_type: 'File type not supported (only images and videos are allowed)'
+      unexpected: 'An unexpected error occurred'
     saml:
       feature_not_enabled: SAML feature not enabled for this account
       sso_not_enabled: SAML SSO is not enabled for this installation
diff --git a/config/locales/ka.yml b/config/locales/ka.yml
index 35ee5551d..ee4696938 100644
--- a/config/locales/ka.yml
+++ b/config/locales/ka.yml
@@ -37,6 +37,8 @@ ka:
     account:
       reporting_timezone:
         invalid: is not a valid timezone
+      support_email:
+        invalid: is not a valid email address
     validations:
       presence: must not be blank
     webhook:
@@ -52,6 +54,14 @@ ka:
       not_found: Assignment policy not found
     attachments:
       invalid: Invalid attachment
+    upload:
+      missing_input: 'No file or URL provided'
+      invalid_url: 'Invalid URL provided'
+      fetch_failed: 'Failed to fetch file from URL'
+      fetch_failed_with_message: 'Failed to fetch file from URL: %{message}'
+      file_too_large: 'File exceeds the maximum allowed size'
+      unsupported_content_type: 'File type not supported (only images and videos are allowed)'
+      unexpected: 'An unexpected error occurred'
     saml:
       feature_not_enabled: SAML feature not enabled for this account
       sso_not_enabled: SAML SSO is not enabled for this installation
diff --git a/config/locales/ko.yml b/config/locales/ko.yml
index 9359651b8..c010ee2ac 100644
--- a/config/locales/ko.yml
+++ b/config/locales/ko.yml
@@ -37,6 +37,8 @@ ko:
     account:
       reporting_timezone:
         invalid: is not a valid timezone
+      support_email:
+        invalid: is not a valid email address
     validations:
       presence: 비어 있을 수 없습니다
     webhook:
@@ -52,6 +54,14 @@ ko:
       not_found: 배정 정책을 찾을 수 없습니다
     attachments:
       invalid: 유효하지 않은 첨부 파일
+    upload:
+      missing_input: 'No file or URL provided'
+      invalid_url: 'Invalid URL provided'
+      fetch_failed: 'Failed to fetch file from URL'
+      fetch_failed_with_message: 'Failed to fetch file from URL: %{message}'
+      file_too_large: 'File exceeds the maximum allowed size'
+      unsupported_content_type: 'File type not supported (only images and videos are allowed)'
+      unexpected: 'An unexpected error occurred'
     saml:
       feature_not_enabled: 이 계정에서는 SAML 기능이 활성화되지 않았습니다
       sso_not_enabled: 이 설치에서는 SAML SSO가 활성화되지 않았습니다
diff --git a/config/locales/lt.yml b/config/locales/lt.yml
index 18dc11024..90f899071 100644
--- a/config/locales/lt.yml
+++ b/config/locales/lt.yml
@@ -37,6 +37,8 @@ lt:
     account:
       reporting_timezone:
         invalid: is not a valid timezone
+      support_email:
+        invalid: is not a valid email address
     validations:
       presence: neturi būti tuščias
     webhook:
@@ -52,6 +54,14 @@ lt:
       not_found: Assignment policy not found
     attachments:
       invalid: Invalid attachment
+    upload:
+      missing_input: 'No file or URL provided'
+      invalid_url: 'Invalid URL provided'
+      fetch_failed: 'Failed to fetch file from URL'
+      fetch_failed_with_message: 'Failed to fetch file from URL: %{message}'
+      file_too_large: 'File exceeds the maximum allowed size'
+      unsupported_content_type: 'File type not supported (only images and videos are allowed)'
+      unexpected: 'An unexpected error occurred'
     saml:
       feature_not_enabled: SAML feature not enabled for this account
       sso_not_enabled: SAML SSO neįjungta šiai diegimo versijai
diff --git a/config/locales/lv.yml b/config/locales/lv.yml
index c23c81086..47cc547bc 100644
--- a/config/locales/lv.yml
+++ b/config/locales/lv.yml
@@ -37,6 +37,8 @@ lv:
     account:
       reporting_timezone:
         invalid: is not a valid timezone
+      support_email:
+        invalid: is not a valid email address
     validations:
       presence: nedrīkst būt tukšs
     webhook:
@@ -52,6 +54,14 @@ lv:
       not_found: Assignment policy not found
     attachments:
       invalid: Invalid attachment
+    upload:
+      missing_input: 'No file or URL provided'
+      invalid_url: 'Invalid URL provided'
+      fetch_failed: 'Failed to fetch file from URL'
+      fetch_failed_with_message: 'Failed to fetch file from URL: %{message}'
+      file_too_large: 'File exceeds the maximum allowed size'
+      unsupported_content_type: 'File type not supported (only images and videos are allowed)'
+      unexpected: 'An unexpected error occurred'
     saml:
       feature_not_enabled: SAML feature not enabled for this account
       sso_not_enabled: SAML SSO is not enabled for this installation
diff --git a/config/locales/ml.yml b/config/locales/ml.yml
index 63b770b2c..ddef447be 100644
--- a/config/locales/ml.yml
+++ b/config/locales/ml.yml
@@ -37,6 +37,8 @@ ml:
     account:
       reporting_timezone:
         invalid: is not a valid timezone
+      support_email:
+        invalid: is not a valid email address
     validations:
       presence: must not be blank
     webhook:
@@ -52,6 +54,14 @@ ml:
       not_found: Assignment policy not found
     attachments:
       invalid: Invalid attachment
+    upload:
+      missing_input: 'No file or URL provided'
+      invalid_url: 'Invalid URL provided'
+      fetch_failed: 'Failed to fetch file from URL'
+      fetch_failed_with_message: 'Failed to fetch file from URL: %{message}'
+      file_too_large: 'File exceeds the maximum allowed size'
+      unsupported_content_type: 'File type not supported (only images and videos are allowed)'
+      unexpected: 'An unexpected error occurred'
     saml:
       feature_not_enabled: SAML feature not enabled for this account
       sso_not_enabled: SAML SSO is not enabled for this installation
diff --git a/config/locales/ms.yml b/config/locales/ms.yml
index ad64f4f53..617056d7e 100644
--- a/config/locales/ms.yml
+++ b/config/locales/ms.yml
@@ -37,6 +37,8 @@ ms:
     account:
       reporting_timezone:
         invalid: is not a valid timezone
+      support_email:
+        invalid: is not a valid email address
     validations:
       presence: must not be blank
     webhook:
@@ -52,6 +54,14 @@ ms:
       not_found: Assignment policy not found
     attachments:
       invalid: Invalid attachment
+    upload:
+      missing_input: 'No file or URL provided'
+      invalid_url: 'Invalid URL provided'
+      fetch_failed: 'Failed to fetch file from URL'
+      fetch_failed_with_message: 'Failed to fetch file from URL: %{message}'
+      file_too_large: 'File exceeds the maximum allowed size'
+      unsupported_content_type: 'File type not supported (only images and videos are allowed)'
+      unexpected: 'An unexpected error occurred'
     saml:
       feature_not_enabled: SAML feature not enabled for this account
       sso_not_enabled: SAML SSO is not enabled for this installation
diff --git a/config/locales/ne.yml b/config/locales/ne.yml
index 7fcb084c2..f0635e7a3 100644
--- a/config/locales/ne.yml
+++ b/config/locales/ne.yml
@@ -37,6 +37,8 @@ ne:
     account:
       reporting_timezone:
         invalid: is not a valid timezone
+      support_email:
+        invalid: is not a valid email address
     validations:
       presence: खाली हुनु हुँदैन
     webhook:
@@ -52,6 +54,14 @@ ne:
       not_found: Assignment policy not found
     attachments:
       invalid: Invalid attachment
+    upload:
+      missing_input: 'No file or URL provided'
+      invalid_url: 'Invalid URL provided'
+      fetch_failed: 'Failed to fetch file from URL'
+      fetch_failed_with_message: 'Failed to fetch file from URL: %{message}'
+      file_too_large: 'File exceeds the maximum allowed size'
+      unsupported_content_type: 'File type not supported (only images and videos are allowed)'
+      unexpected: 'An unexpected error occurred'
     saml:
       feature_not_enabled: यस खाताको लागि SAML सुविधा सक्षम गरिएको छैन
       sso_not_enabled: SAML SSO is not enabled for this installation
diff --git a/config/locales/nl.yml b/config/locales/nl.yml
index e090b3e2b..1f79b90bd 100644
--- a/config/locales/nl.yml
+++ b/config/locales/nl.yml
@@ -37,6 +37,8 @@ nl:
     account:
       reporting_timezone:
         invalid: is not a valid timezone
+      support_email:
+        invalid: is not a valid email address
     validations:
       presence: mag niet leeg zijn
     webhook:
@@ -52,6 +54,14 @@ nl:
       not_found: Assignment policy not found
     attachments:
       invalid: Invalid attachment
+    upload:
+      missing_input: 'No file or URL provided'
+      invalid_url: 'Invalid URL provided'
+      fetch_failed: 'Failed to fetch file from URL'
+      fetch_failed_with_message: 'Failed to fetch file from URL: %{message}'
+      file_too_large: 'File exceeds the maximum allowed size'
+      unsupported_content_type: 'File type not supported (only images and videos are allowed)'
+      unexpected: 'An unexpected error occurred'
     saml:
       feature_not_enabled: SAML feature not enabled for this account
       sso_not_enabled: SAML SSO is not enabled for this installation
diff --git a/config/locales/no.yml b/config/locales/no.yml
index f68991515..493a0d58a 100644
--- a/config/locales/no.yml
+++ b/config/locales/no.yml
@@ -37,6 +37,8 @@
     account:
       reporting_timezone:
         invalid: is not a valid timezone
+      support_email:
+        invalid: is not a valid email address
     validations:
       presence: kan ikke være tom
     webhook:
@@ -52,6 +54,14 @@
       not_found: Assignment policy not found
     attachments:
       invalid: Invalid attachment
+    upload:
+      missing_input: 'No file or URL provided'
+      invalid_url: 'Invalid URL provided'
+      fetch_failed: 'Failed to fetch file from URL'
+      fetch_failed_with_message: 'Failed to fetch file from URL: %{message}'
+      file_too_large: 'File exceeds the maximum allowed size'
+      unsupported_content_type: 'File type not supported (only images and videos are allowed)'
+      unexpected: 'An unexpected error occurred'
     saml:
       feature_not_enabled: SAML feature not enabled for this account
       sso_not_enabled: SAML SSO is not enabled for this installation
diff --git a/config/locales/pl.yml b/config/locales/pl.yml
index 3b6ab744a..eb85a1bdb 100644
--- a/config/locales/pl.yml
+++ b/config/locales/pl.yml
@@ -37,6 +37,8 @@ pl:
     account:
       reporting_timezone:
         invalid: is not a valid timezone
+      support_email:
+        invalid: is not a valid email address
     validations:
       presence: nie może być puste
     webhook:
@@ -52,6 +54,14 @@ pl:
       not_found: Assignment policy not found
     attachments:
       invalid: Invalid attachment
+    upload:
+      missing_input: 'No file or URL provided'
+      invalid_url: 'Invalid URL provided'
+      fetch_failed: 'Failed to fetch file from URL'
+      fetch_failed_with_message: 'Failed to fetch file from URL: %{message}'
+      file_too_large: 'File exceeds the maximum allowed size'
+      unsupported_content_type: 'File type not supported (only images and videos are allowed)'
+      unexpected: 'An unexpected error occurred'
     saml:
       feature_not_enabled: SAML feature not enabled for this account
       sso_not_enabled: SAML SSO is not enabled for this installation
diff --git a/config/locales/pt.yml b/config/locales/pt.yml
index 0efa2f1a6..7ce751b51 100644
--- a/config/locales/pt.yml
+++ b/config/locales/pt.yml
@@ -37,6 +37,8 @@ pt:
     account:
       reporting_timezone:
         invalid: is not a valid timezone
+      support_email:
+        invalid: is not a valid email address
     validations:
       presence: não pode estar vazio
     webhook:
@@ -52,6 +54,14 @@ pt:
       not_found: Assignment policy not found
     attachments:
       invalid: Invalid attachment
+    upload:
+      missing_input: 'No file or URL provided'
+      invalid_url: 'Invalid URL provided'
+      fetch_failed: 'Failed to fetch file from URL'
+      fetch_failed_with_message: 'Failed to fetch file from URL: %{message}'
+      file_too_large: 'File exceeds the maximum allowed size'
+      unsupported_content_type: 'File type not supported (only images and videos are allowed)'
+      unexpected: 'An unexpected error occurred'
     saml:
       feature_not_enabled: SAML feature not enabled for this account
       sso_not_enabled: SAML SSO is not enabled for this installation
diff --git a/config/locales/pt_BR.yml b/config/locales/pt_BR.yml
index 44d454d79..00a53a284 100644
--- a/config/locales/pt_BR.yml
+++ b/config/locales/pt_BR.yml
@@ -37,6 +37,8 @@ pt_BR:
     account:
       reporting_timezone:
         invalid: não é um fuso horário válido
+      support_email:
+        invalid: is not a valid email address
     validations:
       presence: não pode ficar em branco
     webhook:
@@ -52,6 +54,14 @@ pt_BR:
       not_found: Política de atribuição não encontrada
     attachments:
       invalid: Anexo inválido
+    upload:
+      missing_input: 'Nenhum arquivo ou URL fornecido'
+      invalid_url: 'URL fornecida inválida'
+      fetch_failed: 'Falha ao recuperar o arquivo da URL'
+      fetch_failed_with_message: 'Falha ao recuperar o arquivo da URL: %{message}'
+      file_too_large: 'O arquivo excede o tamanho máximo permitido'
+      unsupported_content_type: 'Tipo de arquivo não suportado (apenas imagens e vídeos são permitidos)'
+      unexpected: 'Ocorreu um erro inesperado'
     saml:
       feature_not_enabled: SAML não está habilitado para esta conta
       sso_not_enabled: O SSO via SAML não está habilitado para esta instalação
diff --git a/config/locales/ro.yml b/config/locales/ro.yml
index 6e4ec8eb7..5c60afe0c 100644
--- a/config/locales/ro.yml
+++ b/config/locales/ro.yml
@@ -37,6 +37,8 @@ ro:
     account:
       reporting_timezone:
         invalid: is not a valid timezone
+      support_email:
+        invalid: is not a valid email address
     validations:
       presence: nu trebuie să fie gol
     webhook:
@@ -52,6 +54,14 @@ ro:
       not_found: Assignment policy not found
     attachments:
       invalid: Invalid attachment
+    upload:
+      missing_input: 'No file or URL provided'
+      invalid_url: 'Invalid URL provided'
+      fetch_failed: 'Failed to fetch file from URL'
+      fetch_failed_with_message: 'Failed to fetch file from URL: %{message}'
+      file_too_large: 'File exceeds the maximum allowed size'
+      unsupported_content_type: 'File type not supported (only images and videos are allowed)'
+      unexpected: 'An unexpected error occurred'
     saml:
       feature_not_enabled: SAML feature not enabled for this account
       sso_not_enabled: SAML SSO is not enabled for this installation
diff --git a/config/locales/ru.yml b/config/locales/ru.yml
index a297e8e62..2e6e0e9ef 100644
--- a/config/locales/ru.yml
+++ b/config/locales/ru.yml
@@ -37,6 +37,8 @@ ru:
     account:
       reporting_timezone:
         invalid: неверный часовой пояс
+      support_email:
+        invalid: is not a valid email address
     validations:
       presence: не должен быть пустым
     webhook:
@@ -52,6 +54,14 @@ ru:
       not_found: Политика назначения не найдена
     attachments:
       invalid: Недопустимое вложение
+    upload:
+      missing_input: 'No file or URL provided'
+      invalid_url: 'Invalid URL provided'
+      fetch_failed: 'Failed to fetch file from URL'
+      fetch_failed_with_message: 'Failed to fetch file from URL: %{message}'
+      file_too_large: 'File exceeds the maximum allowed size'
+      unsupported_content_type: 'File type not supported (only images and videos are allowed)'
+      unexpected: 'An unexpected error occurred'
     saml:
       feature_not_enabled: Функция SAML не включена для этой учетной записи
       sso_not_enabled: SSO SAML не включен для этой установки
diff --git a/config/locales/sh.yml b/config/locales/sh.yml
index 714947500..5527c21a9 100644
--- a/config/locales/sh.yml
+++ b/config/locales/sh.yml
@@ -37,6 +37,8 @@ sh:
     account:
       reporting_timezone:
         invalid: is not a valid timezone
+      support_email:
+        invalid: is not a valid email address
     validations:
       presence: ne sme biti prazno
     webhook:
@@ -52,6 +54,14 @@ sh:
       not_found: Assignment policy not found
     attachments:
       invalid: Invalid attachment
+    upload:
+      missing_input: 'No file or URL provided'
+      invalid_url: 'Invalid URL provided'
+      fetch_failed: 'Failed to fetch file from URL'
+      fetch_failed_with_message: 'Failed to fetch file from URL: %{message}'
+      file_too_large: 'File exceeds the maximum allowed size'
+      unsupported_content_type: 'File type not supported (only images and videos are allowed)'
+      unexpected: 'An unexpected error occurred'
     saml:
       feature_not_enabled: SAML feature not enabled for this account
       sso_not_enabled: SAML SSO is not enabled for this installation
diff --git a/config/locales/sk.yml b/config/locales/sk.yml
index c452b8ce4..ec487afda 100644
--- a/config/locales/sk.yml
+++ b/config/locales/sk.yml
@@ -37,6 +37,8 @@ sk:
     account:
       reporting_timezone:
         invalid: is not a valid timezone
+      support_email:
+        invalid: is not a valid email address
     validations:
       presence: must not be blank
     webhook:
@@ -52,6 +54,14 @@ sk:
       not_found: Assignment policy not found
     attachments:
       invalid: Invalid attachment
+    upload:
+      missing_input: 'No file or URL provided'
+      invalid_url: 'Invalid URL provided'
+      fetch_failed: 'Failed to fetch file from URL'
+      fetch_failed_with_message: 'Failed to fetch file from URL: %{message}'
+      file_too_large: 'File exceeds the maximum allowed size'
+      unsupported_content_type: 'File type not supported (only images and videos are allowed)'
+      unexpected: 'An unexpected error occurred'
     saml:
       feature_not_enabled: SAML feature not enabled for this account
       sso_not_enabled: SAML SSO is not enabled for this installation
diff --git a/config/locales/sl.yml b/config/locales/sl.yml
index d8f0c5693..42981c8a0 100644
--- a/config/locales/sl.yml
+++ b/config/locales/sl.yml
@@ -37,6 +37,8 @@ sl:
     account:
       reporting_timezone:
         invalid: is not a valid timezone
+      support_email:
+        invalid: is not a valid email address
     validations:
       presence: ne sme biti prazno
     webhook:
@@ -52,6 +54,14 @@ sl:
       not_found: Assignment policy not found
     attachments:
       invalid: Invalid attachment
+    upload:
+      missing_input: 'No file or URL provided'
+      invalid_url: 'Invalid URL provided'
+      fetch_failed: 'Failed to fetch file from URL'
+      fetch_failed_with_message: 'Failed to fetch file from URL: %{message}'
+      file_too_large: 'File exceeds the maximum allowed size'
+      unsupported_content_type: 'File type not supported (only images and videos are allowed)'
+      unexpected: 'An unexpected error occurred'
     saml:
       feature_not_enabled: SAML feature not enabled for this account
       sso_not_enabled: SAML SSO is not enabled for this installation
diff --git a/config/locales/sq.yml b/config/locales/sq.yml
index b437e1658..6ad4e91a9 100644
--- a/config/locales/sq.yml
+++ b/config/locales/sq.yml
@@ -37,6 +37,8 @@ sq:
     account:
       reporting_timezone:
         invalid: is not a valid timezone
+      support_email:
+        invalid: is not a valid email address
     validations:
       presence: must not be blank
     webhook:
@@ -52,6 +54,14 @@ sq:
       not_found: Nuk u gjet politika e caktimit
     attachments:
       invalid: Invalid attachment
+    upload:
+      missing_input: "Nuk është dhënë asnjë skedar ose URL.\n"
+      invalid_url: 'Invalid URL provided'
+      fetch_failed: 'Failed to fetch file from URL'
+      fetch_failed_with_message: 'Failed to fetch file from URL: %{message}'
+      file_too_large: 'File exceeds the maximum allowed size'
+      unsupported_content_type: 'File type not supported (only images and videos are allowed)'
+      unexpected: 'Ndodhi një gabim i papritur'
     saml:
       feature_not_enabled: SAML feature not enabled for this account
       sso_not_enabled: SAML SSO is not enabled for this installation
diff --git a/config/locales/sr.yml b/config/locales/sr.yml
index cd3e516b6..a86b4ad62 100644
--- a/config/locales/sr.yml
+++ b/config/locales/sr.yml
@@ -37,6 +37,8 @@ sr-Latn:
     account:
       reporting_timezone:
         invalid: is not a valid timezone
+      support_email:
+        invalid: is not a valid email address
     validations:
       presence: ne sme biti prazno
     webhook:
@@ -52,6 +54,14 @@ sr-Latn:
       not_found: Assignment policy not found
     attachments:
       invalid: Invalid attachment
+    upload:
+      missing_input: 'No file or URL provided'
+      invalid_url: 'Invalid URL provided'
+      fetch_failed: 'Failed to fetch file from URL'
+      fetch_failed_with_message: 'Failed to fetch file from URL: %{message}'
+      file_too_large: 'File exceeds the maximum allowed size'
+      unsupported_content_type: 'File type not supported (only images and videos are allowed)'
+      unexpected: 'An unexpected error occurred'
     saml:
       feature_not_enabled: SAML feature not enabled for this account
       sso_not_enabled: SAML SSO is not enabled for this installation
diff --git a/config/locales/sv.yml b/config/locales/sv.yml
index 06c6b19f2..08550469c 100644
--- a/config/locales/sv.yml
+++ b/config/locales/sv.yml
@@ -37,6 +37,8 @@ sv:
     account:
       reporting_timezone:
         invalid: is not a valid timezone
+      support_email:
+        invalid: is not a valid email address
     validations:
       presence: must not be blank
     webhook:
@@ -52,6 +54,14 @@ sv:
       not_found: Assignment policy not found
     attachments:
       invalid: Invalid attachment
+    upload:
+      missing_input: 'No file or URL provided'
+      invalid_url: 'Invalid URL provided'
+      fetch_failed: 'Failed to fetch file from URL'
+      fetch_failed_with_message: 'Failed to fetch file from URL: %{message}'
+      file_too_large: 'File exceeds the maximum allowed size'
+      unsupported_content_type: 'File type not supported (only images and videos are allowed)'
+      unexpected: 'An unexpected error occurred'
     saml:
       feature_not_enabled: SAML feature not enabled for this account
       sso_not_enabled: SAML SSO is not enabled for this installation
diff --git a/config/locales/ta.yml b/config/locales/ta.yml
index 2c1b34ef4..b6a3c610e 100644
--- a/config/locales/ta.yml
+++ b/config/locales/ta.yml
@@ -37,6 +37,8 @@ ta:
     account:
       reporting_timezone:
         invalid: is not a valid timezone
+      support_email:
+        invalid: is not a valid email address
     validations:
       presence: must not be blank
     webhook:
@@ -52,6 +54,14 @@ ta:
       not_found: Assignment policy not found
     attachments:
       invalid: Invalid attachment
+    upload:
+      missing_input: 'No file or URL provided'
+      invalid_url: 'Invalid URL provided'
+      fetch_failed: 'Failed to fetch file from URL'
+      fetch_failed_with_message: 'Failed to fetch file from URL: %{message}'
+      file_too_large: 'File exceeds the maximum allowed size'
+      unsupported_content_type: 'File type not supported (only images and videos are allowed)'
+      unexpected: 'An unexpected error occurred'
     saml:
       feature_not_enabled: SAML feature not enabled for this account
       sso_not_enabled: SAML SSO is not enabled for this installation
diff --git a/config/locales/th.yml b/config/locales/th.yml
index 94e32e821..b278ec442 100644
--- a/config/locales/th.yml
+++ b/config/locales/th.yml
@@ -37,6 +37,8 @@ th:
     account:
       reporting_timezone:
         invalid: is not a valid timezone
+      support_email:
+        invalid: is not a valid email address
     validations:
       presence: must not be blank
     webhook:
@@ -52,6 +54,14 @@ th:
       not_found: Assignment policy not found
     attachments:
       invalid: Invalid attachment
+    upload:
+      missing_input: 'No file or URL provided'
+      invalid_url: 'Invalid URL provided'
+      fetch_failed: 'Failed to fetch file from URL'
+      fetch_failed_with_message: 'Failed to fetch file from URL: %{message}'
+      file_too_large: 'File exceeds the maximum allowed size'
+      unsupported_content_type: 'File type not supported (only images and videos are allowed)'
+      unexpected: 'An unexpected error occurred'
     saml:
       feature_not_enabled: SAML feature not enabled for this account
       sso_not_enabled: SAML SSO is not enabled for this installation
diff --git a/config/locales/tl.yml b/config/locales/tl.yml
index 7353177fe..0c536c4ec 100644
--- a/config/locales/tl.yml
+++ b/config/locales/tl.yml
@@ -37,6 +37,8 @@ tl:
     account:
       reporting_timezone:
         invalid: is not a valid timezone
+      support_email:
+        invalid: is not a valid email address
     validations:
       presence: hindi dapat walang laman
     webhook:
@@ -52,6 +54,14 @@ tl:
       not_found: Hindi matagpuan ang patakaran sa pagtatalaga
     attachments:
       invalid: Hindi wastong kalakip
+    upload:
+      missing_input: 'No file or URL provided'
+      invalid_url: 'Invalid URL provided'
+      fetch_failed: 'Failed to fetch file from URL'
+      fetch_failed_with_message: 'Failed to fetch file from URL: %{message}'
+      file_too_large: 'File exceeds the maximum allowed size'
+      unsupported_content_type: 'File type not supported (only images and videos are allowed)'
+      unexpected: 'An unexpected error occurred'
     saml:
       feature_not_enabled: Hindi naka-enable ang tampok na SAML para sa account na ito
       sso_not_enabled: SAML SSO is not enabled for this installation
diff --git a/config/locales/tr.yml b/config/locales/tr.yml
index 78feff87a..ac77a7282 100644
--- a/config/locales/tr.yml
+++ b/config/locales/tr.yml
@@ -37,6 +37,8 @@ tr:
     account:
       reporting_timezone:
         invalid: geçerli bir saat dilimi değil
+      support_email:
+        invalid: is not a valid email address
     validations:
       presence: boş bırakılmamalı
     webhook:
@@ -52,6 +54,14 @@ tr:
       not_found: Assignment policy not found
     attachments:
       invalid: Invalid attachment
+    upload:
+      missing_input: 'No file or URL provided'
+      invalid_url: 'Invalid URL provided'
+      fetch_failed: 'Failed to fetch file from URL'
+      fetch_failed_with_message: 'Failed to fetch file from URL: %{message}'
+      file_too_large: 'File exceeds the maximum allowed size'
+      unsupported_content_type: 'File type not supported (only images and videos are allowed)'
+      unexpected: 'An unexpected error occurred'
     saml:
       feature_not_enabled: Bu hesap için SAML özelliği etkinleştirilmemiş
       sso_not_enabled: SAML SSO bu kurulum için etkinleştirilmemiş
diff --git a/config/locales/uk.yml b/config/locales/uk.yml
index 45b637468..e0b007835 100644
--- a/config/locales/uk.yml
+++ b/config/locales/uk.yml
@@ -37,6 +37,8 @@ uk:
     account:
       reporting_timezone:
         invalid: is not a valid timezone
+      support_email:
+        invalid: is not a valid email address
     validations:
       presence: не повинно бути пустим
     webhook:
@@ -52,6 +54,14 @@ uk:
       not_found: Assignment policy not found
     attachments:
       invalid: Invalid attachment
+    upload:
+      missing_input: 'No file or URL provided'
+      invalid_url: 'Invalid URL provided'
+      fetch_failed: 'Failed to fetch file from URL'
+      fetch_failed_with_message: 'Failed to fetch file from URL: %{message}'
+      file_too_large: 'File exceeds the maximum allowed size'
+      unsupported_content_type: 'File type not supported (only images and videos are allowed)'
+      unexpected: 'An unexpected error occurred'
     saml:
       feature_not_enabled: SAML feature not enabled for this account
       sso_not_enabled: SAML SSO is not enabled for this installation
diff --git a/config/locales/ur.yml b/config/locales/ur.yml
index 48251a0c6..3d66bfed1 100644
--- a/config/locales/ur.yml
+++ b/config/locales/ur.yml
@@ -37,6 +37,8 @@ ur:
     account:
       reporting_timezone:
         invalid: is not a valid timezone
+      support_email:
+        invalid: is not a valid email address
     validations:
       presence: must not be blank
     webhook:
@@ -52,6 +54,14 @@ ur:
       not_found: Assignment policy not found
     attachments:
       invalid: Invalid attachment
+    upload:
+      missing_input: 'No file or URL provided'
+      invalid_url: 'Invalid URL provided'
+      fetch_failed: 'Failed to fetch file from URL'
+      fetch_failed_with_message: 'Failed to fetch file from URL: %{message}'
+      file_too_large: 'File exceeds the maximum allowed size'
+      unsupported_content_type: 'File type not supported (only images and videos are allowed)'
+      unexpected: 'An unexpected error occurred'
     saml:
       feature_not_enabled: SAML feature not enabled for this account
       sso_not_enabled: SAML SSO is not enabled for this installation
diff --git a/config/locales/ur_IN.yml b/config/locales/ur_IN.yml
index 94d0e54ef..952b2b6fc 100644
--- a/config/locales/ur_IN.yml
+++ b/config/locales/ur_IN.yml
@@ -37,6 +37,8 @@ ur:
     account:
       reporting_timezone:
         invalid: is not a valid timezone
+      support_email:
+        invalid: is not a valid email address
     validations:
       presence: must not be blank
     webhook:
@@ -52,6 +54,14 @@ ur:
       not_found: Assignment policy not found
     attachments:
       invalid: Invalid attachment
+    upload:
+      missing_input: 'No file or URL provided'
+      invalid_url: 'Invalid URL provided'
+      fetch_failed: 'Failed to fetch file from URL'
+      fetch_failed_with_message: 'Failed to fetch file from URL: %{message}'
+      file_too_large: 'File exceeds the maximum allowed size'
+      unsupported_content_type: 'File type not supported (only images and videos are allowed)'
+      unexpected: 'An unexpected error occurred'
     saml:
       feature_not_enabled: SAML feature not enabled for this account
       sso_not_enabled: SAML SSO is not enabled for this installation
diff --git a/config/locales/vi.yml b/config/locales/vi.yml
index 3fbb47a63..c53f8de4c 100644
--- a/config/locales/vi.yml
+++ b/config/locales/vi.yml
@@ -37,6 +37,8 @@ vi:
     account:
       reporting_timezone:
         invalid: is not a valid timezone
+      support_email:
+        invalid: is not a valid email address
     validations:
       presence: không được để trống
     webhook:
@@ -52,6 +54,14 @@ vi:
       not_found: Assignment policy not found
     attachments:
       invalid: Invalid attachment
+    upload:
+      missing_input: 'No file or URL provided'
+      invalid_url: 'Invalid URL provided'
+      fetch_failed: 'Failed to fetch file from URL'
+      fetch_failed_with_message: 'Failed to fetch file from URL: %{message}'
+      file_too_large: 'File exceeds the maximum allowed size'
+      unsupported_content_type: 'File type not supported (only images and videos are allowed)'
+      unexpected: 'An unexpected error occurred'
     saml:
       feature_not_enabled: SAML feature not enabled for this account
       sso_not_enabled: SAML SSO is not enabled for this installation
diff --git a/config/locales/zh.yml b/config/locales/zh.yml
index 5253f6769..9552f7133 100644
--- a/config/locales/zh.yml
+++ b/config/locales/zh.yml
@@ -244,11 +244,11 @@ zh:
         removed: '%{user_name} 取消了优先级'
       assignee:
         self_assigned: '%{user_name} 自行分配这次会话'
-        assigned: '由 %{assignee_name} 分配给 %{user_name}'
+        assigned: '由 %{user_name} 分配给 %{assignee_name}'
         removed: '对话未被 %{user_name} 分配'
       team:
-        assigned: '由 %{team_name} 分配给 %{user_name}'
-        assigned_with_assignee: '由 %{assignee_name} 分配给 %{team_name} 团队的 %{user_name}'
+        assigned: '由 %{user_name} 分配给 %{team_name}'
+        assigned_with_assignee: '由 %{user_name} 通过 %{team_name} 团队分配给 %{assignee_name}'
         removed: '由 %{user_name} 从 %{team_name} 中取消分配'
       labels:
         added: '%{user_name} 添加 %{labels}'
diff --git a/config/locales/zh_CN.yml b/config/locales/zh_CN.yml
index 00e5a409f..0f6cd069f 100644
--- a/config/locales/zh_CN.yml
+++ b/config/locales/zh_CN.yml
@@ -37,6 +37,8 @@ zh_CN:
     account:
       reporting_timezone:
         invalid: is not a valid timezone
+      support_email:
+        invalid: is not a valid email address
     validations:
       presence: 不能为空
     webhook:
@@ -52,6 +54,14 @@ zh_CN:
       not_found: Assignment policy not found
     attachments:
       invalid: Invalid attachment
+    upload:
+      missing_input: 'No file or URL provided'
+      invalid_url: 'Invalid URL provided'
+      fetch_failed: 'Failed to fetch file from URL'
+      fetch_failed_with_message: 'Failed to fetch file from URL: %{message}'
+      file_too_large: 'File exceeds the maximum allowed size'
+      unsupported_content_type: 'File type not supported (only images and videos are allowed)'
+      unexpected: 'An unexpected error occurred'
     saml:
       feature_not_enabled: SAML feature not enabled for this account
       sso_not_enabled: SAML SSO is not enabled for this installation
@@ -247,11 +257,11 @@ zh_CN:
         removed: '%{user_name} 取消了优先级'
       assignee:
         self_assigned: '%{user_name} 自行分配这次会话'
-        assigned: '由 %{assignee_name} 分配给 %{user_name}'
+        assigned: '由 %{user_name} 分配给 %{assignee_name}'
         removed: '对话未被 %{user_name} 分配'
       team:
-        assigned: '由 %{team_name} 分配给 %{user_name}'
-        assigned_with_assignee: '由 %{assignee_name} 分配给 %{team_name} 团队的 %{user_name}'
+        assigned: '由 %{user_name} 分配给 %{team_name}'
+        assigned_with_assignee: '由 %{user_name} 通过 %{team_name} 团队分配给 %{assignee_name}'
         removed: '由 %{user_name} 从 %{team_name} 中取消分配'
       labels:
         added: '%{user_name} 添加 %{labels}'
diff --git a/config/locales/zh_TW.yml b/config/locales/zh_TW.yml
index 8f5f069ae..775bcf000 100644
--- a/config/locales/zh_TW.yml
+++ b/config/locales/zh_TW.yml
@@ -37,6 +37,8 @@ zh_TW:
     account:
       reporting_timezone:
         invalid: '不是有效的時區'
+      support_email:
+        invalid: '不是有效的電子郵件地址'
     validations:
       presence: '不能為空白'
     webhook:
@@ -52,6 +54,14 @@ zh_TW:
       not_found: '找不到分配策略'
     attachments:
       invalid: '無效的附件'
+    upload:
+      missing_input: '未提供檔案或 URL'
+      invalid_url: '提供的 URL 無效'
+      fetch_failed: '無法從 URL 擷取檔案'
+      fetch_failed_with_message: '無法從 URL 擷取檔案：%{message}'
+      file_too_large: '檔案超過允許的最大大小'
+      unsupported_content_type: '不支援的檔案類型（僅允許圖片和影片）'
+      unexpected: '發生未預期的錯誤'
     saml:
       feature_not_enabled: '此帳號尚未啟用 SAML 功能'
       sso_not_enabled: '此安裝尚未啟用 SAML SSO'
diff --git a/db/migrate/20260410092751_add_edited_to_captain_assistant_responses.rb b/db/migrate/20260410092751_add_edited_to_captain_assistant_responses.rb
new file mode 100644
index 000000000..916bae3e5
--- /dev/null
+++ b/db/migrate/20260410092751_add_edited_to_captain_assistant_responses.rb
@@ -0,0 +1,5 @@
+class AddEditedToCaptainAssistantResponses < ActiveRecord::Migration[7.0]
+  def change
+    add_column :captain_assistant_responses, :edited, :boolean, default: false, null: false
+  end
+end
diff --git a/db/migrate/20260410092752_add_sync_columns_to_captain_documents.rb b/db/migrate/20260410092752_add_sync_columns_to_captain_documents.rb
new file mode 100644
index 000000000..f1a86b44c
--- /dev/null
+++ b/db/migrate/20260410092752_add_sync_columns_to_captain_documents.rb
@@ -0,0 +1,11 @@
+class AddSyncColumnsToCaptainDocuments < ActiveRecord::Migration[7.0]
+  def change
+    change_table :captain_documents, bulk: true do |t|
+      t.integer :sync_status
+      t.datetime :last_synced_at
+      t.datetime :last_sync_attempted_at
+    end
+
+    add_index :captain_documents, [:account_id, :sync_status]
+  end
+end
diff --git a/db/migrate/20260410092753_backfill_edited_on_captain_assistant_responses.rb b/db/migrate/20260410092753_backfill_edited_on_captain_assistant_responses.rb
new file mode 100644
index 000000000..eb0235e70
--- /dev/null
+++ b/db/migrate/20260410092753_backfill_edited_on_captain_assistant_responses.rb
@@ -0,0 +1,20 @@
+class BackfillEditedOnCaptainAssistantResponses < ActiveRecord::Migration[7.0]
+  def up
+    return unless ChatwootApp.enterprise?
+
+    # rubocop:disable Rails/SkipsModelValidations
+    # NOTE: Since there is no way of knowing currently which FAQs were edited by a human
+    # we use a heuristic based on time passed between created_at and updated_at.
+    # 15 days is arbitrary but seems reasonable for a user to go back and edit an FAQ.
+    Captain::AssistantResponse
+      .where('updated_at - created_at > make_interval(days := ?)', 15)
+      .in_batches(of: 1000) do |batch|
+        batch.update_all(edited: true)
+      end
+    # rubocop:enable Rails/SkipsModelValidations
+  end
+
+  def down
+    # no-op: rolling back migration of edited column will drop the edited column entirely
+  end
+end
diff --git a/db/schema.rb b/db/schema.rb
index 6841c252a..9d634681d 100644
--- a/db/schema.rb
+++ b/db/schema.rb
@@ -10,7 +10,7 @@
 #
 # It's strongly recommended that you check this file into your version control system.
 
-ActiveRecord::Schema[7.1].define(version: 2026_04_09_091202) do
+ActiveRecord::Schema[7.1].define(version: 2026_04_10_092753) do
   # These extensions should be enabled to support this database
   enable_extension "pg_stat_statements"
   enable_extension "pg_trgm"
@@ -329,6 +329,7 @@ ActiveRecord::Schema[7.1].define(version: 2026_04_09_091202) do
     t.datetime "updated_at", null: false
     t.integer "status", default: 1, null: false
     t.string "documentable_type"
+    t.boolean "edited", default: false, null: false
     t.index ["account_id"], name: "index_captain_assistant_responses_on_account_id"
     t.index ["assistant_id"], name: "index_captain_assistant_responses_on_assistant_id"
     t.index ["documentable_id", "documentable_type"], name: "idx_cap_asst_resp_on_documentable"
@@ -377,10 +378,14 @@ ActiveRecord::Schema[7.1].define(version: 2026_04_09_091202) do
     t.datetime "updated_at", null: false
     t.integer "status", default: 0, null: false
     t.jsonb "metadata", default: {}
+    t.integer "sync_status"
+    t.datetime "last_synced_at"
+    t.datetime "last_sync_attempted_at"
     t.index ["account_id"], name: "index_captain_documents_on_account_id"
     t.index ["assistant_id", "external_link"], name: "index_captain_documents_on_assistant_id_and_external_link", unique: true
     t.index ["assistant_id"], name: "index_captain_documents_on_assistant_id"
     t.index ["status"], name: "index_captain_documents_on_status"
+    t.index ["account_id", "sync_status"], name: "index_captain_documents_on_account_id_and_sync_status"
   end
 
   create_table "captain_inboxes", force: :cascade do |t|
diff --git a/enterprise/app/jobs/enterprise/create_stripe_customer_job.rb b/enterprise/app/jobs/enterprise/create_stripe_customer_job.rb
index 6b90cbec5..18223ae4b 100644
--- a/enterprise/app/jobs/enterprise/create_stripe_customer_job.rb
+++ b/enterprise/app/jobs/enterprise/create_stripe_customer_job.rb
@@ -3,5 +3,22 @@ class Enterprise::CreateStripeCustomerJob < ApplicationJob
 
   def perform(account)
     Enterprise::Billing::CreateStripeCustomerService.new(account: account).perform
+  ensure
+    # Always clear the is_creating_customer flag, even if the job fails
+    # This prevents users from getting stuck on the billing page
+    clear_creating_flag(account)
+  end
+
+  private
+
+  def clear_creating_flag(account)
+    # Atomic JSONB key removal — avoids clobbering concurrent writes to custom_attributes
+    # rubocop:disable Rails/SkipsModelValidations
+    Account.where(id: account.id).update_all(
+      "custom_attributes = custom_attributes - 'is_creating_customer'"
+    )
+    # rubocop:enable Rails/SkipsModelValidations
+  rescue StandardError => e
+    Rails.logger.error("Failed to clear is_creating_customer flag for account=#{account.id}: #{e.full_message}")
   end
 end
diff --git a/enterprise/app/models/captain/assistant_response.rb b/enterprise/app/models/captain/assistant_response.rb
index 12dcab1cc..db2ac058a 100644
--- a/enterprise/app/models/captain/assistant_response.rb
+++ b/enterprise/app/models/captain/assistant_response.rb
@@ -5,6 +5,7 @@
 #  id                :bigint           not null, primary key
 #  answer            :text             not null
 #  documentable_type :string
+#  edited            :boolean          default(FALSE), not null
 #  embedding         :vector(1536)
 #  question          :string           not null
 #  status            :integer          default("approved"), not null
@@ -35,6 +36,7 @@ class Captain::AssistantResponse < ApplicationRecord
 
   before_validation :ensure_account
   before_validation :ensure_status
+  before_validation :mark_as_edited, on: :update
   after_commit :update_response_embedding
 
   scope :ordered, -> { order(created_at: :desc) }
@@ -55,6 +57,10 @@ class Captain::AssistantResponse < ApplicationRecord
     self.status ||= :approved
   end
 
+  def mark_as_edited
+    self.edited = true if question_changed? || answer_changed?
+  end
+
   def ensure_account
     self.account = assistant&.account
   end
diff --git a/enterprise/app/models/captain/document.rb b/enterprise/app/models/captain/document.rb
index 751162b28..d8e07a2d9 100644
--- a/enterprise/app/models/captain/document.rb
+++ b/enterprise/app/models/captain/document.rb
@@ -2,20 +2,24 @@
 #
 # Table name: captain_documents
 #
-#  id            :bigint           not null, primary key
-#  content       :text
-#  external_link :string           not null
-#  metadata      :jsonb
-#  name          :string
-#  status        :integer          default("in_progress"), not null
-#  created_at    :datetime         not null
-#  updated_at    :datetime         not null
-#  account_id    :bigint           not null
-#  assistant_id  :bigint           not null
+#  id                     :bigint           not null, primary key
+#  content                :text
+#  external_link          :string           not null
+#  last_sync_attempted_at :datetime
+#  last_synced_at         :datetime
+#  metadata               :jsonb
+#  name                   :string
+#  status                 :integer          default("in_progress"), not null
+#  sync_status            :integer
+#  created_at             :datetime         not null
+#  updated_at             :datetime         not null
+#  account_id             :bigint           not null
+#  assistant_id           :bigint           not null
 #
 # Indexes
 #
 #  index_captain_documents_on_account_id                      (account_id)
+#  index_captain_documents_on_account_id_and_sync_status      (account_id,sync_status)
 #  index_captain_documents_on_assistant_id                    (assistant_id)
 #  index_captain_documents_on_assistant_id_and_external_link  (assistant_id,external_link) UNIQUE
 #  index_captain_documents_on_status                          (status)
@@ -44,6 +48,8 @@ class Captain::Document < ApplicationRecord
     available: 1
   }
 
+  enum :sync_status, { syncing: 0, synced: 1, failed: 2 }, prefix: :sync
+
   before_create :ensure_within_plan_limit
   after_create_commit :enqueue_crawl_job
   after_create_commit :update_document_usage
@@ -68,6 +74,22 @@ class Captain::Document < ApplicationRecord
     pdf_file.blob.byte_size if pdf_file.attached?
   end
 
+  def content_fingerprint
+    metadata&.dig('content_fingerprint')
+  end
+
+  def content_fingerprint=(value)
+    self.metadata = (metadata || {}).merge('content_fingerprint' => value)
+  end
+
+  def last_sync_error_code
+    metadata&.dig('last_sync_error_code')
+  end
+
+  def last_sync_error_code=(value)
+    self.metadata = (metadata || {}).merge('last_sync_error_code' => value)
+  end
+
   def openai_file_id
     metadata&.dig('openai_file_id')
   end
diff --git a/enterprise/app/views/api/v1/models/captain/_assistant_response.json.jbuilder b/enterprise/app/views/api/v1/models/captain/_assistant_response.json.jbuilder
index c118c7647..9412b8c03 100644
--- a/enterprise/app/views/api/v1/models/captain/_assistant_response.json.jbuilder
+++ b/enterprise/app/views/api/v1/models/captain/_assistant_response.json.jbuilder
@@ -29,3 +29,4 @@ json.id resource.id
 json.question resource.question
 json.updated_at resource.updated_at.to_i
 json.status resource.status
+json.edited resource.edited
diff --git a/enterprise/app/views/api/v1/models/captain/_document.json.jbuilder b/enterprise/app/views/api/v1/models/captain/_document.json.jbuilder
index 8064a5181..62710bc64 100644
--- a/enterprise/app/views/api/v1/models/captain/_document.json.jbuilder
+++ b/enterprise/app/views/api/v1/models/captain/_document.json.jbuilder
@@ -11,4 +11,8 @@ json.file_size resource.file_size
 json.id resource.id
 json.name resource.name
 json.status resource.status
+json.sync_status resource.sync_status
+json.last_synced_at resource.last_synced_at&.to_i
+json.last_sync_attempted_at resource.last_sync_attempted_at&.to_i
+json.last_sync_error_code resource.last_sync_error_code
 json.updated_at resource.updated_at.to_i
diff --git a/lib/captain/summary_service.rb b/lib/captain/summary_service.rb
index 16ee57b51..030c0e510 100644
--- a/lib/captain/summary_service.rb
+++ b/lib/captain/summary_service.rb
@@ -5,7 +5,7 @@ class Captain::SummaryService < Captain::BaseTaskService
     make_api_call(
       model: GPT_MODEL,
       messages: [
-        { role: 'system', content: prompt_from_file('summary') },
+        { role: 'system', content: system_prompt },
         { role: 'user', content: conversation.to_llm_text(include_contact_details: false) }
       ]
     )
@@ -13,6 +13,14 @@ class Captain::SummaryService < Captain::BaseTaskService
 
   private
 
+  def system_prompt
+    <<~PROMPT
+      #{prompt_from_file('summary')}
+
+      Reply in #{account.locale_english_name}.
+    PROMPT
+  end
+
   def event_name
     'summarize'
   end
diff --git a/lib/custom_markdown_renderer.rb b/lib/custom_markdown_renderer.rb
index fea10388c..e7eefe5c8 100644
--- a/lib/custom_markdown_renderer.rb
+++ b/lib/custom_markdown_renderer.rb
@@ -9,6 +9,12 @@ class CustomMarkdownRenderer < CommonMarker::HtmlRenderer
     @embed_regexes ||= config.transform_values { |embed_config| Regexp.new(embed_config['regex']) }
   end
 
+  def table(node)
+    out('<div class="tableWrapper">')
+    super
+    out('</div>')
+  end
+
   def text(node)
     content = node.string_content
 
diff --git a/lib/integrations/openai/openai_prompts/summary.liquid b/lib/integrations/openai/openai_prompts/summary.liquid
index 4ec5ffd5b..1ac05419a 100644
--- a/lib/integrations/openai/openai_prompts/summary.liquid
+++ b/lib/integrations/openai/openai_prompts/summary.liquid
@@ -17,7 +17,7 @@ Make sure you strongly adhere to the following rules when generating the summary
 13. Do not insert your own opinions about the conversation.
 
 
-Reply in the user's language, as a markdown of the following format.
+Use markdown with the following format. Translate all section headings to match the reply language:
 
 **Customer Intent**
 
diff --git a/lib/llm/config.rb b/lib/llm/config.rb
index 48de51022..6528e90c8 100644
--- a/lib/llm/config.rb
+++ b/lib/llm/config.rb
@@ -20,6 +20,7 @@ module Llm::Config
     end
 
     def with_api_key(api_key, api_base: nil)
+      initialize!
       context = RubyLLM.context do |config|
         config.openai_api_key = api_key
         config.openai_api_base = api_base
@@ -34,6 +35,7 @@ module Llm::Config
       RubyLLM.configure do |config|
         config.openai_api_key = system_api_key if system_api_key.present?
         config.openai_api_base = openai_endpoint.chomp('/') if openai_endpoint.present?
+        config.model_registry_file = Rails.root.join('config/llm_models.json').to_s
         config.logger = Rails.logger
       end
     end
diff --git a/lib/tasks/ruby_llm.rake b/lib/tasks/ruby_llm.rake
new file mode 100644
index 000000000..0884f80c1
--- /dev/null
+++ b/lib/tasks/ruby_llm.rake
@@ -0,0 +1,17 @@
+# Refresh the RubyLLM model registry from models.dev and configured providers.
+# Updates config/llm_models.json so new models are available without a gem upgrade.
+#
+# Usage:
+#   bundle exec rake ruby_llm:refresh_models
+#
+# Run this when new models are released, commit the updated config/llm_models.json.
+namespace :ruby_llm do
+  desc 'Refresh RubyLLM model registry from models.dev'
+  task refresh_models: :environment do
+    registry_path = Rails.root.join('config/llm_models.json').to_s
+    puts 'Refreshing RubyLLM model registry...'
+    RubyLLM.models.refresh!
+    RubyLLM.models.save_to_json(registry_path)
+    puts "RubyLLM model registry updated with #{RubyLLM.models.all.size} models at #{registry_path}"
+  end
+end
diff --git a/package.json b/package.json
index ddb6c09cc..8d45183e0 100644
--- a/package.json
+++ b/package.json
@@ -1,6 +1,6 @@
 {
   "name": "@chatwoot/chatwoot",
-  "version": "4.12.1",
+  "version": "4.13.0",
   "license": "MIT",
   "scripts": {
     "eslint": "eslint app/**/*.{js,vue}",
@@ -34,7 +34,7 @@
     "@amplitude/analytics-browser": "^2.11.10",
     "@breezystack/lamejs": "^1.2.7",
     "@chatwoot/ninja-keys": "1.2.3",
-    "@chatwoot/prosemirror-schema": "1.3.9",
+    "@chatwoot/prosemirror-schema": "1.3.10",
     "@chatwoot/utils": "^0.0.52",
     "@formkit/core": "^1.7.2",
     "@formkit/vue": "^1.7.2",
@@ -59,7 +59,7 @@
     "@vueuse/components": "^12.0.0",
     "@vueuse/core": "^12.0.0",
     "activestorage": "^5.2.6",
-    "axios": "^1.13.6",
+    "axios": "^1.15.0",
     "camelcase-keys": "^9.1.3",
     "chart.js": "~4.4.4",
     "color2k": "^2.0.2",
@@ -85,6 +85,8 @@
     "mitt": "^3.0.1",
     "opus-recorder": "^8.0.5",
     "pinia": "^3.0.4",
+    "prosemirror-commands": "^1.7.1",
+    "prosemirror-schema-list": "^1.5.1",
     "qrcode": "^1.5.4",
     "semver": "7.6.3",
     "snakecase-keys": "^8.0.1",
diff --git a/pnpm-lock.yaml b/pnpm-lock.yaml
index cb4b2b148..ab9e7b241 100644
--- a/pnpm-lock.yaml
+++ b/pnpm-lock.yaml
@@ -26,8 +26,8 @@ importers:
         specifier: 1.2.3
         version: 1.2.3
       '@chatwoot/prosemirror-schema':
-        specifier: 1.3.9
-        version: 1.3.9
+        specifier: 1.3.10
+        version: 1.3.10
       '@chatwoot/utils':
         specifier: ^0.0.52
         version: 0.0.52
@@ -101,8 +101,8 @@ importers:
         specifier: ^5.2.6
         version: 5.2.8
       axios:
-        specifier: ^1.13.6
-        version: 1.13.6
+        specifier: ^1.15.0
+        version: 1.15.0
       camelcase-keys:
         specifier: ^9.1.3
         version: 9.1.3
@@ -178,6 +178,12 @@ importers:
       pinia:
         specifier: ^3.0.4
         version: 3.0.4(typescript@5.6.2)(vue@3.5.12(typescript@5.6.2))
+      prosemirror-commands:
+        specifier: ^1.7.1
+        version: 1.7.1
+      prosemirror-schema-list:
+        specifier: ^1.5.1
+        version: 1.5.1
       qrcode:
         specifier: ^1.5.4
         version: 1.5.4
@@ -454,8 +460,8 @@ packages:
   '@chatwoot/ninja-keys@1.2.3':
     resolution: {integrity: sha512-xM8d9P5ikDMZm2WbaCTk/TW5HFauylrU3cJ75fq5je6ixKwyhl/0kZbVN/vbbZN4+AUX/OaSIn6IJbtCgIF67g==}
 
-  '@chatwoot/prosemirror-schema@1.3.9':
-    resolution: {integrity: sha512-nbzvW4Rfe7EC+tHF/wWJK5pIxRzfQj/DDAtZI7pwM9uJfv9yQz6bAUCA7kz7Vq1NF29XOisZaT5W0005ygk1pg==}
+  '@chatwoot/prosemirror-schema@1.3.10':
+    resolution: {integrity: sha512-MtOXqFPHptFHu/AoIPhQ9TskVXOxOXCgBY/tgAtCAQRut978F7I3QxozQBECBz83ubsoXnBecpNjGNq0OPgONw==}
 
   '@chatwoot/utils@0.0.52':
     resolution: {integrity: sha512-e57uVqyVW4tj1gql4YJPNMykqMJPkETn5Y9AmHdhc6Y7oxDXfRXBq27fZrrDadLkZdn5RYVCZjfIhXOumyYv2Q==}
@@ -1546,7 +1552,7 @@ packages:
   '@xmldom/xmldom@0.7.13':
     resolution: {integrity: sha512-lm2GW5PkosIzccsaZIz7tp8cPADSIlIHWDFTR1N0SzfinhhYgeIQjFMz4rYzanCScr3DqQLeomUDArp6MWKm+g==}
     engines: {node: '>=10.0.0'}
-    deprecated: this version is no longer supported, please update to at least 0.8.*
+    deprecated: this version has critical issues, please update to the latest version
 
   abab@2.0.6:
     resolution: {integrity: sha512-j2afSsaIENvHZN2B8GOpF566vZ5WVk5opAiMTvWgaQT8DkbOqsTfvNAvHoRGU2zzP8cPoqys+xHTRDWW8L+/BA==}
@@ -1716,8 +1722,8 @@ packages:
     resolution: {integrity: sha512-wvUjBtSGN7+7SjNpq/9M2Tg350UZD3q62IFZLbRAR1bSMlCo1ZaeW+BJ+D090e4hIIZLBcTDWe4Mh4jvUDajzQ==}
     engines: {node: '>= 0.4'}
 
-  axios@1.13.6:
-    resolution: {integrity: sha512-ChTCHMouEe2kn713WHbQGcuYrr6fXTBiu460OTwWrWob16g1bXn4vtz07Ope7ewMozJAnEquLk5lWQWtBig9DQ==}
+  axios@1.15.0:
+    resolution: {integrity: sha512-wWyJDlAatxk30ZJer+GeCWS209sA42X+N5jU2jy6oHTp7ufw8uzUTVFBX9+wTfAlhiJXGS0Bq7X6efruWjuK9Q==}
 
   balanced-match@1.0.2:
     resolution: {integrity: sha512-3oSeUO0TMV67hN1AmbXsK4yaqU7tjiHlbxRDZOpH0KW9+CeX4bRAaX0Anxt0tx2MrpRpWwQaPwIlISEJhYU5Pw==}
@@ -3814,8 +3820,8 @@ packages:
     resolution: {integrity: sha512-cdGef/drWFoydD1JsMzuFf8100nZl+GT+yacc2bEced5f9Rjk4z+WtFUTBu9PhOi9j/jfmBPu0mMEY4wIdAF8A==}
     engines: {node: '>= 0.6.0'}
 
-  prosemirror-commands@1.6.0:
-    resolution: {integrity: sha512-xn1U/g36OqXn2tn5nGmvnnimAj/g1pUx2ypJJIe8WkVX83WyJVC5LTARaxZa2AtQRwntu9Jc5zXs9gL9svp/mg==}
+  prosemirror-commands@1.7.1:
+    resolution: {integrity: sha512-rT7qZnQtx5c0/y/KlYaGvtG411S97UaL6gdp6RIZ23DLHanMYLyfGBV5DtSnZdthQql7W+lEVbpSfwtO8T+L2w==}
 
   prosemirror-dropcursor@1.8.1:
     resolution: {integrity: sha512-M30WJdJZLyXHi3N8vxN6Zh5O8ZBbQCz0gURTfPmTIBNQ5pxrdU7A58QkNqfa98YEjSAL1HUyyU34f6Pm5xBSGw==}
@@ -3841,8 +3847,8 @@ packages:
   prosemirror-model@1.22.3:
     resolution: {integrity: sha512-V4XCysitErI+i0rKFILGt/xClnFJaohe/wrrlT2NSZ+zk8ggQfDH4x2wNK7Gm0Hp4CIoWizvXFP7L9KMaCuI0Q==}
 
-  prosemirror-schema-list@1.4.1:
-    resolution: {integrity: sha512-jbDyaP/6AFfDfu70VzySsD75Om2t3sXTOdl5+31Wlxlg62td1haUpty/ybajSfJ1pkGadlOfwQq9kgW5IMo1Rg==}
+  prosemirror-schema-list@1.5.1:
+    resolution: {integrity: sha512-927lFx/uwyQaGwJxLWCZRkjXG0p48KpMj6ueoYiu4JX05GGuGcgzAy62dfiV8eFZftgyBUvLx76RsMe20fJl+Q==}
 
   prosemirror-state@1.4.3:
     resolution: {integrity: sha512-goFKORVbvPuAQaXhpbemJFRKJ2aixr+AZMGiquiqKxaucC6hlpHNZHWgz5R7dS4roHiwq9vDctE//CZ++o0W1Q==}
@@ -3853,6 +3859,9 @@ packages:
   prosemirror-transform@1.10.0:
     resolution: {integrity: sha512-9UOgFSgN6Gj2ekQH5CTDJ8Rp/fnKR2IkYfGdzzp5zQMFsS4zDllLVx/+jGcX86YlACpG7UR5fwAXiWzxqWtBTg==}
 
+  prosemirror-transform@1.12.0:
+    resolution: {integrity: sha512-GxboyN4AMIsoHNtz5uf2r2Ru551i5hWeCMD6E2Ib4Eogqoub0NflniaBPVQ4MrGE5yZ8JV9tUHg9qcZTTrcN4w==}
+
   prosemirror-utils@1.2.2:
     resolution: {integrity: sha512-7a2MPf99oCW8/587rQYI1/snX71Ban40+apr1hLkY8TmU9YXd7JeR6QsmktcTisJURO3WRjxIia4lTMsYgZVOw==}
     peerDependencies:
@@ -3865,8 +3874,9 @@ packages:
   proto-list@1.2.4:
     resolution: {integrity: sha512-vtK/94akxsTMhe0/cbfpR+syPuszcuwhqVjJq26CuNDgFGj682oRBXOP5MJpv2r7JtE8MsiepGIqvvOTBwn2vA==}
 
-  proxy-from-env@1.1.0:
-    resolution: {integrity: sha512-D+zkORCbA9f1tdWRK0RaCR3GPv50cMxcrz4X8k5LTSUD1Dkw47mKJEZQNunItRTkWwgtaUSo1RVFRIG9ZXiFYg==}
+  proxy-from-env@2.1.0:
+    resolution: {integrity: sha512-cJ+oHTW1VAEa8cJslgmUZrc+sjRKgAKl3Zyse6+PV38hZe/V6Z14TbCuXcan9F9ghlz4QrFr2c92TNF82UkYHA==}
+    engines: {node: '>=10'}
 
   psl@1.9.0:
     resolution: {integrity: sha512-E/ZsdU4HLs/68gYzgGTkMicWTLPdAftJLfJFlLUAAKZGkStNU72sZjT66SnMDVOfOWY/YAoiD7Jxa9iHvngcag==}
@@ -4966,10 +4976,10 @@ snapshots:
       hotkeys-js: 3.8.7
       lit: 2.2.6
 
-  '@chatwoot/prosemirror-schema@1.3.9':
+  '@chatwoot/prosemirror-schema@1.3.10':
     dependencies:
       markdown-it-sup: 2.0.0
-      prosemirror-commands: 1.6.0
+      prosemirror-commands: 1.7.1
       prosemirror-dropcursor: 1.8.1
       prosemirror-gapcursor: 1.3.2
       prosemirror-history: 1.4.1
@@ -4978,7 +4988,7 @@ snapshots:
       prosemirror-markdown: 1.13.0
       prosemirror-menu: 1.2.4
       prosemirror-model: 1.22.3
-      prosemirror-schema-list: 1.4.1
+      prosemirror-schema-list: 1.5.1
       prosemirror-state: 1.4.3
       prosemirror-tables: 1.5.0
       prosemirror-utils: 1.2.2(prosemirror-model@1.22.3)(prosemirror-state@1.4.3)
@@ -6349,11 +6359,11 @@ snapshots:
     dependencies:
       possible-typed-array-names: 1.0.0
 
-  axios@1.13.6:
+  axios@1.15.0:
     dependencies:
       follow-redirects: 1.15.11
       form-data: 4.0.5
-      proxy-from-env: 1.1.0
+      proxy-from-env: 2.1.0
     transitivePeerDependencies:
       - debug
 
@@ -8704,11 +8714,11 @@ snapshots:
 
   process@0.11.10: {}
 
-  prosemirror-commands@1.6.0:
+  prosemirror-commands@1.7.1:
     dependencies:
       prosemirror-model: 1.22.3
       prosemirror-state: 1.4.3
-      prosemirror-transform: 1.10.0
+      prosemirror-transform: 1.12.0
 
   prosemirror-dropcursor@1.8.1:
     dependencies:
@@ -8748,7 +8758,7 @@ snapshots:
   prosemirror-menu@1.2.4:
     dependencies:
       crelt: 1.0.5
-      prosemirror-commands: 1.6.0
+      prosemirror-commands: 1.7.1
       prosemirror-history: 1.4.1
       prosemirror-state: 1.4.3
 
@@ -8756,7 +8766,7 @@ snapshots:
     dependencies:
       orderedmap: 2.1.0
 
-  prosemirror-schema-list@1.4.1:
+  prosemirror-schema-list@1.5.1:
     dependencies:
       prosemirror-model: 1.22.3
       prosemirror-state: 1.4.3
@@ -8780,6 +8790,10 @@ snapshots:
     dependencies:
       prosemirror-model: 1.22.3
 
+  prosemirror-transform@1.12.0:
+    dependencies:
+      prosemirror-model: 1.22.3
+
   prosemirror-utils@1.2.2(prosemirror-model@1.22.3)(prosemirror-state@1.4.3):
     dependencies:
       prosemirror-model: 1.22.3
@@ -8793,7 +8807,7 @@ snapshots:
 
   proto-list@1.2.4: {}
 
-  proxy-from-env@1.1.0: {}
+  proxy-from-env@2.1.0: {}
 
   psl@1.9.0: {}
 
diff --git a/spec/controllers/api/v1/accounts/automation_rules_controller_spec.rb b/spec/controllers/api/v1/accounts/automation_rules_controller_spec.rb
index ff882da4f..5b7c0112d 100644
--- a/spec/controllers/api/v1/accounts/automation_rules_controller_spec.rb
+++ b/spec/controllers/api/v1/accounts/automation_rules_controller_spec.rb
@@ -68,6 +68,12 @@ RSpec.describe 'Api::V1::Accounts::AutomationRulesController', type: :request do
               'action_name': :assign_team,
               'action_params': [1]
             },
+            {
+              'action_name': :remove_assigned_agent
+            },
+            {
+              'action_name': :remove_assigned_team
+            },
             {
               'action_name': :add_label,
               'action_params': %w[support priority_customer]
diff --git a/spec/controllers/api/v1/accounts/macros_controller_spec.rb b/spec/controllers/api/v1/accounts/macros_controller_spec.rb
index 87d301d88..1af908e11 100644
--- a/spec/controllers/api/v1/accounts/macros_controller_spec.rb
+++ b/spec/controllers/api/v1/accounts/macros_controller_spec.rb
@@ -78,6 +78,9 @@ RSpec.describe 'Api::V1::Accounts::MacrosController', type: :request do
               'action_name': :add_label,
               'action_params': %w[support priority_customer]
             },
+            {
+              'action_name': :remove_assigned_agent
+            },
             {
               'action_name': :remove_assigned_team
             },
@@ -484,6 +487,22 @@ RSpec.describe 'Api::V1::Accounts::MacrosController', type: :request do
 
           expect(conversation.reload.team_id).to be_nil
         end
+
+        it 'Unassign the agent' do
+          macro.update!(actions: [
+                          { 'action_name' => 'remove_assigned_agent' }
+                        ])
+          conversation.update!(assignee: user_1)
+          expect(conversation.reload.assignee).to be_present
+
+          perform_enqueued_jobs do
+            post "/api/v1/accounts/#{account.id}/macros/#{macro.id}/execute",
+                 params: { conversation_ids: [conversation.display_id] },
+                 headers: administrator.create_new_auth_token
+          end
+
+          expect(conversation.reload.assignee).to be_nil
+        end
       end
     end
   end
diff --git a/spec/lib/captain/summary_service_spec.rb b/spec/lib/captain/summary_service_spec.rb
index 6da3f122b..c5ec50687 100644
--- a/spec/lib/captain/summary_service_spec.rb
+++ b/spec/lib/captain/summary_service_spec.rb
@@ -35,7 +35,8 @@ RSpec.describe Captain::SummaryService do
       expect(service).to receive(:make_api_call) do |args|
         expect(args[:messages].length).to eq(2)
         expect(args[:messages][0][:role]).to eq('system')
-        expect(args[:messages][0][:content]).to eq('Summarize this')
+        expect(args[:messages][0][:content]).to include('Summarize this')
+        expect(args[:messages][0][:content]).to include("Reply in #{account.locale_english_name}")
         expect(args[:messages][1][:role]).to eq('user')
         expect(args[:messages][1][:content]).to be_a(String)
         { message: 'Summary' }
diff --git a/spec/models/automation_rule_spec.rb b/spec/models/automation_rule_spec.rb
index cd6297713..7ae73496c 100644
--- a/spec/models/automation_rule_spec.rb
+++ b/spec/models/automation_rule_spec.rb
@@ -37,6 +37,12 @@ RSpec.describe AutomationRule do
             action_name: :assign_team,
             action_params: [1]
           },
+          {
+            action_name: :remove_assigned_agent
+          },
+          {
+            action_name: :remove_assigned_team
+          },
           {
             action_name: :add_label,
             action_params: %w[support priority_customer]
diff --git a/spec/presenters/conversations/event_data_presenter_spec.rb b/spec/presenters/conversations/event_data_presenter_spec.rb
index bf0eaf6f6..76fd8f8a8 100644
--- a/spec/presenters/conversations/event_data_presenter_spec.rb
+++ b/spec/presenters/conversations/event_data_presenter_spec.rb
@@ -44,4 +44,29 @@ RSpec.describe Conversations::EventDataPresenter do
       expect(presenter.push_data.except(:applied_sla, :sla_events)).to include(expected_data)
     end
   end
+
+  describe '#webhook_data' do
+    it 'normalizes hard-break backslashes in message content' do
+      message = create(:message, conversation: conversation, account: conversation.account,
+                                 message_type: :outgoing, content: "Hello\\\nWorld")
+      data = presenter.webhook_data
+      webhook_message = data[:messages].first
+
+      expect(webhook_message).to be_present
+      expect(webhook_message[:content]).to eq("Hello\nWorld")
+      expect(webhook_message[:id]).to eq(message.id)
+    end
+
+    it 'preserves normal newlines in message content' do
+      create(:message, conversation: conversation, account: conversation.account,
+                       message_type: :outgoing, content: "Line one\n\nLine two")
+      webhook_message = presenter.webhook_data[:messages].first
+
+      expect(webhook_message[:content]).to eq("Line one\n\nLine two")
+    end
+
+    it 'returns empty messages when conversation has no chat messages' do
+      expect(presenter.webhook_data[:messages]).to eq([])
+    end
+  end
 end
diff --git a/spec/presenters/message_content_presenter_spec.rb b/spec/presenters/message_content_presenter_spec.rb
index d12e0d4d0..8b999ec80 100644
--- a/spec/presenters/message_content_presenter_spec.rb
+++ b/spec/presenters/message_content_presenter_spec.rb
@@ -63,6 +63,26 @@ RSpec.describe MessageContentPresenter do
       it 'returns raw content without markdown rendering' do
         expect(presenter.webhook_content).to eq('Regular **bold** message')
       end
+
+      it 'strips CommonMark hard-break backslashes before newlines' do
+        message.update!(content: "First\\\nSecond\\\nThird\\\nFourth")
+        expect(presenter.webhook_content).to eq("First\nSecond\nThird\nFourth")
+      end
+
+      it 'preserves backslashes that are not followed by a newline' do
+        message.update!(content: "path\\to\\file\\\nNext line")
+        expect(presenter.webhook_content).to eq("path\\to\\file\nNext line")
+      end
+
+      it 'handles carriage return and newline pairs' do
+        message.update!(content: "Line one\\\r\nLine two\\\r\nLine three")
+        expect(presenter.webhook_content).to eq("Line one\nLine two\nLine three")
+      end
+
+      it 'preserves normal newlines and only strips hard-break newlines' do
+        message.update!(content: "line one\\\nline two\n\nline three")
+        expect(presenter.webhook_content).to eq("line one\nline two\n\nline three")
+      end
     end
 
     context 'when message is input_csat and inbox is not web widget' do
diff --git a/spec/services/action_service_spec.rb b/spec/services/action_service_spec.rb
index f4c20b191..99ac2afc7 100644
--- a/spec/services/action_service_spec.rb
+++ b/spec/services/action_service_spec.rb
@@ -70,6 +70,33 @@ describe ActionService do
         expect(conversation.reload.assignee).to eq(original_assignee)
       end
     end
+
+    context 'when assigning the last responding agent' do
+      it 'assigns the last agent who replied publicly' do
+        note_author = create(:user, account: account, role: :agent)
+        inbox_member
+        create(:inbox_member, inbox: conversation.inbox, user: note_author)
+        create(:message, message_type: :outgoing, account: account,
+                         inbox: conversation.inbox, conversation: conversation, sender: agent)
+        create(:message, message_type: :outgoing, private: true, account: account,
+                         inbox: conversation.inbox, conversation: conversation, sender: note_author)
+
+        action_service.assign_agent(['last_responding_agent'])
+
+        expect(conversation.reload.assignee).to eq(agent)
+      end
+
+      it 'does not assign the conversation when there is no public agent reply' do
+        inbox_member
+        original_assignee = conversation.assignee
+        create(:message, message_type: :outgoing, private: true, account: account,
+                         inbox: conversation.inbox, conversation: conversation, sender: agent)
+
+        action_service.assign_agent(['last_responding_agent'])
+
+        expect(conversation.reload.assignee).to eq(original_assignee)
+      end
+    end
   end
 
   describe '#assign_team' do
@@ -112,4 +139,15 @@ describe ActionService do
       end
     end
   end
+
+  describe '#remove_assigned_agent' do
+    let(:conversation) { create(:conversation, :with_assignee, account: account) }
+    let(:action_service) { described_class.new(conversation) }
+
+    it 'unassigns the conversation' do
+      expect(conversation.reload.assignee).to be_present
+      action_service.remove_assigned_agent(nil)
+      expect(conversation.reload.assignee).to be_nil
+    end
+  end
 end
diff --git a/spec/services/automation_rules/action_service_spec.rb b/spec/services/automation_rules/action_service_spec.rb
index b4eaa5dd0..f24617d29 100644
--- a/spec/services/automation_rules/action_service_spec.rb
+++ b/spec/services/automation_rules/action_service_spec.rb
@@ -88,8 +88,31 @@ RSpec.describe AutomationRules::ActionService do
       end
     end
 
+    describe '#perform with remove assignment actions' do
+      let!(:team) { create(:team, account: account) }
+
+      before do
+        conversation.update!(assignee: agent, team: team)
+        rule.actions = [
+          { action_name: 'remove_assigned_agent', action_params: [] },
+          { action_name: 'remove_assigned_team', action_params: [] }
+        ]
+        rule.save!
+      end
+
+      it 'removes assignee and team from the conversation' do
+        described_class.new(rule, account, conversation).perform
+
+        expect(conversation.reload.assignee).to be_nil
+        expect(conversation.team).to be_nil
+      end
+    end
+
     describe '#perform with send_email_transcript action' do
       before do
+        allow(account).to receive(:email_transcript_enabled?).and_return(true)
+        allow(account).to receive(:within_email_rate_limit?).and_return(true)
+        allow(account).to receive(:increment_email_sent_count).and_return(true)
         rule.actions << { action_name: 'send_email_transcript', action_params: ['contact@example.com, agent@example.com,agent1@example.com'] }
         rule.save
       end
@@ -178,5 +201,21 @@ RSpec.describe AutomationRules::ActionService do
         described_class.new(rule, account, conversation).perform
       end
     end
+
+    describe '#perform with assign_agent action' do
+      before do
+        create(:inbox_member, inbox: conversation.inbox, user: agent)
+        rule.actions << { action_name: 'assign_agent', action_params: ['last_responding_agent'] }
+      end
+
+      it 'assigns the conversation to the last responding agent' do
+        create(:message, message_type: :outgoing, account: account,
+                         inbox: conversation.inbox, conversation: conversation, sender: agent)
+
+        described_class.new(rule, account, conversation).perform
+
+        expect(conversation.reload.assignee).to eq(agent)
+      end
+    end
   end
 end
diff --git a/spec/services/macros/execution_service_spec.rb b/spec/services/macros/execution_service_spec.rb
index b5bf13044..d44f7793a 100644
--- a/spec/services/macros/execution_service_spec.rb
+++ b/spec/services/macros/execution_service_spec.rb
@@ -49,6 +49,18 @@ RSpec.describe Macros::ExecutionService, type: :service do
     end
   end
 
+  describe '#assign_team' do
+    let(:team) { create(:team, account: account, allow_auto_assign: false) }
+
+    context 'when team_id is nil' do
+      it 'unassigns the team from the conversation' do
+        conversation.update!(team_id: team.id)
+        service.send(:assign_team, ['nil'])
+        expect(conversation.reload.team).to be_nil
+      end
+    end
+  end
+
   describe '#assign_agent' do
     context 'when agent_ids contains self' do
       it 'updates the conversation assignee to the current user' do
@@ -69,6 +81,14 @@ RSpec.describe Macros::ExecutionService, type: :service do
         expect(conversation.reload.assignee).to eq(other_user)
       end
     end
+
+    context 'when agent_ids contains nil' do
+      it 'unassigns the conversation' do
+        conversation.update!(assignee: user)
+        service.send(:assign_agent, ['nil'])
+        expect(conversation.reload.assignee).to be_nil
+      end
+    end
   end
 
   describe '#add_private_note' do