diff --git a/app/javascript/dashboard/components-next/captain/pageComponents/response/FaqSuggestionReviewDialog.spec.js b/app/javascript/dashboard/components-next/captain/pageComponents/response/FaqSuggestionReviewDialog.spec.js
index 6a0f59ac6..4ca3183bc 100644
--- a/app/javascript/dashboard/components-next/captain/pageComponents/response/FaqSuggestionReviewDialog.spec.js
+++ b/app/javascript/dashboard/components-next/captain/pageComponents/response/FaqSuggestionReviewDialog.spec.js
@@ -1,8 +1,9 @@
 import { flushPromises, shallowMount } from '@vue/test-utils';
 import FaqSuggestionReviewDialog from './FaqSuggestionReviewDialog.vue';
 
-const { dispatch, uiFlags } = vi.hoisted(() => ({
+const { dispatch, push, uiFlags } = vi.hoisted(() => ({
   dispatch: vi.fn(),
+  push: vi.fn(),
   uiFlags: {
     value: {
       fetchingItem: false,
@@ -24,10 +25,11 @@ vi.mock('vue-i18n', () => ({
 }));
 
 vi.mock('vue-router', () => ({
-  useRouter: () => ({ push: vi.fn() }),
+  useRouter: () => ({ push }),
 }));
 
 const DialogStub = {
+  methods: { close: vi.fn() },
   template: `
     <div>
       <slot name="description" />
@@ -71,4 +73,42 @@ describe('FaqSuggestionReviewDialog', () => {
       'CAPTAIN.FAQ_SUGGESTIONS.DETAILS.NO_SOURCES'
     );
   });
+
+  it('opens source conversations using their display ID', async () => {
+    dispatch.mockResolvedValueOnce({
+      observations: [
+        {
+          id: 1,
+          generated_question: 'How do I enable the feature?',
+          created_at: 1,
+          conversation: { id: 99, display_id: 42 },
+        },
+      ],
+    });
+
+    const wrapper = shallowMount(FaqSuggestionReviewDialog, {
+      props: {
+        suggestion: {
+          id: 1,
+          question: 'How do I enable the feature?',
+          answer: 'Turn it on in settings.',
+          source_count: 1,
+          assistant: { name: 'Support assistant' },
+          language: 'en',
+        },
+      },
+      global: {
+        mocks: { $t: key => key },
+        stubs: { Dialog: DialogStub },
+      },
+    });
+
+    await flushPromises();
+    await wrapper.get('section button').trigger('click');
+
+    expect(push).toHaveBeenCalledWith({
+      name: 'inbox_conversation',
+      params: { conversation_id: 42 },
+    });
+  });
 });
diff --git a/app/javascript/dashboard/components-next/captain/pageComponents/response/FaqSuggestionReviewDialog.vue b/app/javascript/dashboard/components-next/captain/pageComponents/response/FaqSuggestionReviewDialog.vue
index 256448240..c458f59b0 100644
--- a/app/javascript/dashboard/components-next/captain/pageComponents/response/FaqSuggestionReviewDialog.vue
+++ b/app/javascript/dashboard/components-next/captain/pageComponents/response/FaqSuggestionReviewDialog.vue
@@ -220,7 +220,7 @@ defineExpose({ dialogRef });
             :key="observation.id"
             type="button"
             class="flex w-full flex-col gap-1.5 rounded-lg border border-n-weak bg-n-solid-2 p-3 text-start transition-colors hover:border-n-brand"
-            @click="openConversation(observation.conversation.id)"
+            @click="openConversation(observation.conversation.display_id)"
           >
             <span class="flex items-center justify-between gap-2">
               <span class="text-xs font-medium text-n-blue-11">
diff --git a/enterprise/app/views/api/v1/models/captain/_faq_observation.json.jbuilder b/enterprise/app/views/api/v1/models/captain/_faq_observation.json.jbuilder
index cdcd63a70..50dc36d7f 100644
--- a/enterprise/app/views/api/v1/models/captain/_faq_observation.json.jbuilder
+++ b/enterprise/app/views/api/v1/models/captain/_faq_observation.json.jbuilder
@@ -5,6 +5,6 @@ json.language resource.language
 json.status resource.status
 json.created_at resource.created_at.to_i
 json.conversation do
-  json.id resource.conversation.display_id
+  json.id resource.conversation.id
   json.display_id resource.conversation.display_id
 end