+
+
+
{{ $t('INBOX_REPORTS.VOICE_METRICS.TOTAL_CALLS') }}
+
+ {{ voiceMetrics.total_calls.value }}
+
+ {{ voiceMetrics.total_calls.trend > 0 ? '↑' : '↓' }} {{ Math.abs(voiceMetrics.total_calls.trend) }}%
+
+
+
+
+
+
+
{{ $t('INBOX_REPORTS.VOICE_METRICS.INCOMING_CALLS') }}
+
+ {{ voiceMetrics.incoming_calls.value }}
+
+ {{ voiceMetrics.incoming_calls.trend > 0 ? '↑' : '↓' }} {{ Math.abs(voiceMetrics.incoming_calls.trend) }}%
+
+
+
+
+
+
+
{{ $t('INBOX_REPORTS.VOICE_METRICS.OUTGOING_CALLS') }}
+
+ {{ voiceMetrics.outgoing_calls.value }}
+
+ {{ voiceMetrics.outgoing_calls.trend > 0 ? '↑' : '↓' }} {{ Math.abs(voiceMetrics.outgoing_calls.trend) }}%
+
+
+
+
+
+
+
{{ $t('INBOX_REPORTS.VOICE_METRICS.MISSED_CALLS') }}
+
+ {{ voiceMetrics.missed_calls.value }}
+
+ {{ voiceMetrics.missed_calls.trend > 0 ? '↑' : '↓' }} {{ Math.abs(voiceMetrics.missed_calls.trend) }}%
+
+
+
+
+
+
+
{{ $t('INBOX_REPORTS.VOICE_METRICS.AVG_DURATION') }}
+
+ {{ formatSecondsToTime(voiceMetrics.average_duration.value) }}
+
+ {{ voiceMetrics.average_duration.trend > 0 ? '↑' : '↓' }} {{ Math.abs(voiceMetrics.average_duration.trend) }}%
+
+
+
+
+
+
+
{{ $t('INBOX_REPORTS.VOICE_METRICS.AVG_WAITING_TIME') }}
+
+ {{ formatSecondsToTime(voiceMetrics.average_waiting_time.value) }}
+
+ {{ voiceMetrics.average_waiting_time.trend > 0 ? '↑' : '↓' }} {{ Math.abs(voiceMetrics.average_waiting_time.trend) }}%
+
+
+
+
+
+
+
{{ $t('INBOX_REPORTS.VOICE_METRICS.SUCCESS_RATE') }}
+
+ {{ voiceMetrics.call_success_rate.value }}%
+
+ {{ voiceMetrics.call_success_rate.trend > 0 ? '↑' : '↓' }} {{ Math.abs(voiceMetrics.call_success_rate.trend) }}%
+
+
+
+