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feat: Add report on customer waiting time (#7545)

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This commit is contained in:
Pranav Raj S
2023-07-20 12:01:22 -07:00
committed by GitHub
parent d7566c453d
commit 27419eef66
9 changed files with 81 additions and 82 deletions
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app/javascript/dashboard/routes/dashboard/settings/reports/Index.vue
+2
View File
@@ -35,6 +35,7 @@ const REPORTS_KEYS = {
FIRST_RESPONSE_TIME: 'avg_first_response_time',
RESOLUTION_TIME: 'avg_resolution_time',
RESOLUTION_COUNT: 'resolutions_count',
REPLY_TIME: 'reply_time',
};
export default {
@@ -78,6 +79,7 @@ export default {
'FIRST_RESPONSE_TIME',
'RESOLUTION_TIME',
'RESOLUTION_COUNT',
'REPLY_TIME',
].forEach(async key => {
try {
await this.$store.dispatch('fetchAccountReport', {
app/javascript/dashboard/routes/dashboard/settings/reports/ReportContainer.vue
+2
View File
@@ -44,6 +44,7 @@ const REPORTS_KEYS = {
FIRST_RESPONSE_TIME: 'avg_first_response_time',
RESOLUTION_TIME: 'avg_resolution_time',
RESOLUTION_COUNT: 'resolutions_count',
REPLY_TIME: 'reply_time',
};
export default {
@@ -60,6 +61,7 @@ export default {
const reportKeys = [
'CONVERSATIONS',
'FIRST_RESPONSE_TIME',
'REPLY_TIME',
'RESOLUTION_TIME',
'RESOLUTION_COUNT',
'INCOMING_MESSAGES',
app/javascript/dashboard/routes/dashboard/settings/reports/components/WootReports.vue
+2
View File
@@ -38,6 +38,7 @@ const REPORTS_KEYS = {
FIRST_RESPONSE_TIME: 'avg_first_response_time',
RESOLUTION_TIME: 'avg_resolution_time',
RESOLUTION_COUNT: 'resolutions_count',
REPLY_TIME: 'reply_time',
};
export default {
@@ -106,6 +107,7 @@ export default {
'FIRST_RESPONSE_TIME',
'RESOLUTION_TIME',
'RESOLUTION_COUNT',
'REPLY_TIME',
].forEach(async key => {
try {
const { from, to, groupBy, businessHours } = this;
app/javascript/dashboard/routes/dashboard/settings/reports/constants.js
+38 -68
View File
@@ -151,78 +151,48 @@ export const DEFAULT_CHART = {
},
};
const TIME_CHART_CONFIG = {
datasets: [DEFAULT_BAR_CHART],
scales: {
xAxes: [
{
ticks: {
fontFamily: CHART_FONT_FAMILY,
},
gridLines: {
drawOnChartArea: false,
},
},
],
yAxes: [
{
id: 'y-left',
type: 'linear',
position: 'left',
ticks: {
fontFamily: CHART_FONT_FAMILY,
callback: (value, index, values) => {
if (!index || index === values.length - 1) {
return formatTime(value);
}
return '';
},
},
gridLines: {
drawOnChartArea: false,
},
},
],
},
};
export const METRIC_CHART = {
conversations_count: DEFAULT_CHART,
incoming_messages_count: DEFAULT_CHART,
outgoing_messages_count: DEFAULT_CHART,
avg_first_response_time: {
datasets: [DEFAULT_BAR_CHART],
scales: {
xAxes: [
{
ticks: {
fontFamily: CHART_FONT_FAMILY,
},
gridLines: {
drawOnChartArea: false,
},
},
],
yAxes: [
{
id: 'y-left',
type: 'linear',
position: 'left',
ticks: {
fontFamily: CHART_FONT_FAMILY,
callback: (value, index, values) => {
if (!index || index === values.length - 1) {
return formatTime(value);
}
return '';
},
},
gridLines: {
drawOnChartArea: false,
},
},
],
},
},
avg_resolution_time: {
datasets: [DEFAULT_BAR_CHART],
scales: {
xAxes: [
{
ticks: {
fontFamily: CHART_FONT_FAMILY,
},
gridLines: {
drawOnChartArea: false,
},
},
],
yAxes: [
{
id: 'y-left',
type: 'linear',
position: 'left',
ticks: {
fontFamily: CHART_FONT_FAMILY,
callback: (value, index, values) => {
if (!index || index === values.length - 1) {
return formatTime(value);
}
return '';
},
},
gridLines: {
drawOnChartArea: false,
},
},
],
},
},
avg_first_response_time: TIME_CHART_CONFIG,
reply_time: TIME_CHART_CONFIG,
avg_resolution_time: TIME_CHART_CONFIG,
resolutions_count: DEFAULT_CHART,
};