diff --git a/app/services/data_imports/intercom/importer.rb b/app/services/data_imports/intercom/importer.rb
index 8e22f58dd..2cc360d7a 100644
--- a/app/services/data_imports/intercom/importer.rb
+++ b/app/services/data_imports/intercom/importer.rb
@@ -679,19 +679,21 @@ class DataImports::Intercom::Importer
   end
 
   def skip_already_imported_item(item, mapping, already_handled:)
-    item.update!(
-      status: :skipped,
-      chatwoot_record_type: mapping.chatwoot_record_type,
-      chatwoot_record_id: mapping.chatwoot_record_id,
-      last_error_code: ALREADY_IMPORTED_ERROR_CODE,
-      last_error_message: 'Already imported in a previous import.'
-    )
-    record_already_imported_log(
-      data_import_item: item,
-      source_object_type: item.source_object_type,
-      source_object_id: item.source_object_id,
-      mapping: mapping
-    )
+    DataImportItem.transaction do
+      item.update!(
+        status: :skipped,
+        chatwoot_record_type: mapping.chatwoot_record_type,
+        chatwoot_record_id: mapping.chatwoot_record_id,
+        last_error_code: ALREADY_IMPORTED_ERROR_CODE,
+        last_error_message: 'Already imported in a previous import.'
+      )
+      record_already_imported_log(
+        data_import_item: item,
+        source_object_type: item.source_object_type,
+        source_object_id: item.source_object_id,
+        mapping: mapping
+      )
+    end
     increment_stat(stat_group_for(item.source_object_type), 'skipped') unless already_handled
   end
 
@@ -969,17 +971,19 @@ class DataImports::Intercom::Importer
   def reconcile_dirty_stats
     return if @dirty_stat_groups.empty?
 
-    @dirty_stat_groups.each_key do |group|
-      case group
-      when 'contacts'
-        reconcile_item_stats('contact')
-      when 'messages'
-        reconcile_message_stats
-      else
-        raise ArgumentError, "Unsupported Intercom import stat group: #{group}"
+    with_query_timeout_retry do
+      @dirty_stat_groups.each_key do |group|
+        case group
+        when 'contacts'
+          reconcile_item_stats('contact')
+        when 'messages'
+          reconcile_message_stats
+        else
+          raise ArgumentError, "Unsupported Intercom import stat group: #{group}"
+        end
       end
+      persist_stats
     end
-    persist_stats
     @dirty_stat_groups.clear
   end
 
diff --git a/spec/services/data_imports/intercom/importer_spec.rb b/spec/services/data_imports/intercom/importer_spec.rb
index d578b5e60..b288bd4c5 100644
--- a/spec/services/data_imports/intercom/importer_spec.rb
+++ b/spec/services/data_imports/intercom/importer_spec.rb
@@ -212,6 +212,28 @@ RSpec.describe DataImports::Intercom::Importer do
     expect(data_import.reload.stats.dig('messages', 'imported')).to eq(3)
   end
 
+  it 'retries a query timeout during deferred message stats reconciliation', :aggregate_failures do
+    described_class.new(data_import: data_import).import_conversations_page
+    stats = data_import.reload.stats.deep_dup
+    stats['messages']['imported'] = 0
+    data_import.update!(stats: stats)
+    importer = described_class.new(data_import: data_import)
+    reconciliation_attempts = 0
+    allow(importer).to receive(:sleep)
+    allow(importer).to receive(:reconcile_message_stats).and_wrap_original do |method|
+      reconciliation_attempts += 1
+      raise ActiveRecord::QueryCanceled, 'statement timeout' if reconciliation_attempts == 1
+
+      method.call
+    end
+
+    importer.import_conversations_page
+
+    expect(reconciliation_attempts).to eq(2)
+    expect(importer).to have_received(:sleep).with(be_between(0.2, 0.5)).once
+    expect(data_import.reload.stats.dig('messages', 'imported')).to eq(3)
+  end
+
   it 'indexes imported messages for advanced search' do
     allow(ChatwootApp).to receive(:advanced_search_allowed?).and_return(true)
     allow(ChatwootApp).to receive(:chatwoot_cloud?).and_return(false)
@@ -621,6 +643,30 @@ RSpec.describe DataImports::Intercom::Importer do
       end
     end
 
+    it 'keeps skipped contact stats when a query timeout is retried after the item update', :aggregate_failures do
+      described_class.new(data_import: data_import).perform
+      importer = described_class.new(data_import: next_data_import)
+      contact_log_attempts = 0
+      allow(importer).to receive(:sleep)
+      allow(importer).to receive(:record_already_imported_log).and_wrap_original do |method, **attributes|
+        if attributes[:source_object_type] == 'contact'
+          contact_log_attempts += 1
+          raise ActiveRecord::QueryCanceled, 'statement timeout' if contact_log_attempts == 1
+        end
+
+        method.call(**attributes)
+      end
+
+      importer.import_contacts_page
+
+      contact_item = next_data_import.items.find_by!(source_object_type: 'contact', source_object_id: 'contact_1')
+      expect(contact_log_attempts).to eq(2)
+      expect(importer).to have_received(:sleep).with(be_between(0.2, 0.5)).once
+      expect(contact_item).to be_skipped
+      expect(next_data_import.reload.stats.dig('contacts', 'skipped')).to eq(1)
+      expect(next_data_import.import_errors.skip_logs.exists?(data_import_item: contact_item)).to be(true)
+    end
+
     it 'recreates messages when existing message mappings point to deleted records', :aggregate_failures do
       described_class.new(data_import: data_import).perform
       conversation = account.conversations.find_by!(identifier: 'intercom:conversation_1')