Merge remote-tracking branch 'origin/develop' into feat/whatsapp-embedded-signup

app/javascript/dashboard/api/captain/copilotMessages.js

@@ -0,0 +1,18 @@
+/* global axios */
+import ApiClient from '../ApiClient';
+
+class CopilotMessages extends ApiClient {
+  constructor() {
+    super('captain/copilot_threads', { accountScoped: true });
+  }
+
+  get(threadId) {
+    return axios.get(`${this.url}/${threadId}/copilot_messages`);
+  }
+
+  create({ threadId, ...rest }) {
+    return axios.post(`${this.url}/${threadId}/copilot_messages`, rest);
+  }
+}
+
+export default new CopilotMessages();

app/javascript/dashboard/api/captain/copilotThreads.js

@@ -0,0 +1,9 @@
+import ApiClient from '../ApiClient';
+
+class CopilotThreads extends ApiClient {
+  constructor() {
+    super('captain/copilot_threads', { accountScoped: true });
+  }
+}
+
+export default new CopilotThreads();

app/javascript/dashboard/api/search.js

@@ -40,6 +40,15 @@ class SearchAPI extends ApiClient {
       },
     });
   }
+
+  articles({ q, page = 1 }) {
+    return axios.get(`${this.url}/articles`, {
+      params: {
+        q,
+        page: page,
+      },
+    });
+  }
 }
 
 export default new SearchAPI();

app/javascript/dashboard/components-next/Contacts/ContactsCard/ContactDeleteSection.vue

@@ -0,0 +1,65 @@
+<script setup>
+import { ref } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useToggle } from '@vueuse/core';
+
+import Button from 'dashboard/components-next/button/Button.vue';
+import ConfirmContactDeleteDialog from 'dashboard/components-next/Contacts/ContactsForm/ConfirmContactDeleteDialog.vue';
+
+defineProps({
+  selectedContact: {
+    type: Object,
+    required: true,
+  },
+});
+
+const { t } = useI18n();
+
+const [showDeleteSection, toggleDeleteSection] = useToggle();
+const confirmDeleteContactDialogRef = ref(null);
+
+const openConfirmDeleteContactDialog = () => {
+  confirmDeleteContactDialogRef.value?.dialogRef.open();
+};
+</script>
+
+<template>
+  <div class="flex flex-col items-start border-t border-n-strong px-6 py-5">
+    <Button
+      :label="t('CONTACTS_LAYOUT.DETAILS.DELETE_CONTACT')"
+      sm
+      link
+      slate
+      class="hover:!no-underline text-n-slate-12"
+      icon="i-lucide-chevron-down"
+      trailing-icon
+      @click="toggleDeleteSection()"
+    />
+
+    <div
+      class="transition-all duration-300 ease-in-out grid w-full overflow-hidden"
+      :class="
+        showDeleteSection
+          ? 'grid-rows-[1fr] opacity-100 mt-2'
+          : 'grid-rows-[0fr] opacity-0 mt-0'
+      "
+    >
+      <div class="overflow-hidden min-h-0">
+        <span class="inline-flex text-n-slate-11 text-sm items-center gap-1">
+          {{ t('CONTACTS_LAYOUT.CARD.DELETE_CONTACT.MESSAGE') }}
+          <Button
+            :label="t('CONTACTS_LAYOUT.CARD.DELETE_CONTACT.BUTTON')"
+            sm
+            ruby
+            link
+            @click="openConfirmDeleteContactDialog()"
+          />
+        </span>
+      </div>
+    </div>
+  </div>
+  <ConfirmContactDeleteDialog
+    ref="confirmDeleteContactDialogRef"
+    :selected-contact="selectedContact"
+  />
+</template>

app/javascript/dashboard/components-next/Contacts/ContactsCard/ContactsCard.vue

@@ -7,6 +7,7 @@ import ContactsForm from 'dashboard/components-next/Contacts/ContactsForm/Contac
 import Button from 'dashboard/components-next/button/Button.vue';
 import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
 import Flag from 'dashboard/components-next/flag/Flag.vue';
+import ContactDeleteSection from 'dashboard/components-next/Contacts/ContactsCard/ContactDeleteSection.vue';
 import countries from 'shared/constants/countries';
 
 const props = defineProps({
@@ -149,15 +150,15 @@ const onClickViewDetails = () => emit('showContact', props.id);
     />
 
     <template #after>
-      <transition
-        enter-active-class="overflow-hidden transition-all duration-300 ease-out"
-        leave-active-class="overflow-hidden transition-all duration-300 ease-in"
-        enter-from-class="overflow-hidden opacity-0 max-h-0"
-        enter-to-class="opacity-100 max-h-[690px] sm:max-h-[470px] md:max-h-[410px]"
-        leave-from-class="opacity-100 max-h-[690px] sm:max-h-[470px] md:max-h-[410px]"
-        leave-to-class="overflow-hidden opacity-0 max-h-0"
+      <div
+        class="transition-all duration-500 ease-in-out grid overflow-hidden"
+        :class="
+          isExpanded
+            ? 'grid-rows-[1fr] opacity-100'
+            : 'grid-rows-[0fr] opacity-0'
+        "
       >
-        <div v-show="isExpanded" class="w-full">
+        <div class="overflow-hidden">
           <div class="flex flex-col gap-6 p-6 border-t border-n-strong">
             <ContactsForm
               ref="contactsFormRef"
@@ -176,8 +177,14 @@ const onClickViewDetails = () => emit('showContact', props.id);
               />
             </div>
           </div>
+          <ContactDeleteSection
+            :selected-contact="{
+              id: props.id,
+              name: props.name,
+            }"
+          />
         </div>
-      </transition>
+      </div>
     </template>
   </CardLayout>
 </template>

app/javascript/dashboard/components-next/Contacts/ContactsForm/ConfirmContactDeleteDialog.vue

@@ -47,11 +47,7 @@ defineExpose({ dialogRef });
     ref="dialogRef"
     type="alert"
     :title="t('CONTACTS_LAYOUT.DETAILS.DELETE_DIALOG.TITLE')"
-    :description="
-      t('CONTACTS_LAYOUT.DETAILS.DELETE_DIALOG.DESCRIPTION', {
-        contactName: props.selectedContact.name,
-      })
-    "
+    :description="t('CONTACTS_LAYOUT.DETAILS.DELETE_DIALOG.DESCRIPTION')"
     :confirm-button-label="t('CONTACTS_LAYOUT.DETAILS.DELETE_DIALOG.CONFIRM')"
     @confirm="handleDialogConfirm"
   />

app/javascript/dashboard/components-next/button/Button.vue

@@ -117,7 +117,7 @@ const STYLE_CONFIG = {
         'text-n-ruby-11 hover:enabled:bg-n-ruby-9/10 focus-visible:bg-n-ruby-9/10 outline-n-ruby-8',
       ghost:
         'text-n-ruby-11 hover:enabled:bg-n-alpha-2 focus-visible:bg-n-alpha-2 outline-transparent',
-      link: 'text-n-ruby-9 hover:enabled:underline focus-visible:underline outline-transparent',
+      link: 'text-n-ruby-9 dark:text-n-ruby-11 hover:enabled:underline focus-visible:underline outline-transparent',
     },
     amber: {
       solid:

app/javascript/dashboard/components-next/captain/pageComponents/assistant/EditAssistantForm.vue

@@ -42,6 +42,7 @@ const initialState = {
     conversationFaqs: false,
     memories: false,
   },
+  temperature: 1,
 };
 
 const state = reactive({ ...initialState });
@@ -87,6 +88,7 @@ const updateStateFromAssistant = assistant => {
     conversationFaqs: config.feature_faq || false,
     memories: config.feature_memory || false,
   };
+  state.temperature = config.temperature || 1;
 };
 
 const handleBasicInfoUpdate = async () => {
@@ -136,6 +138,7 @@ const handleInstructionsUpdate = async () => {
   const payload = {
     config: {
       ...props.assistant.config,
+      temperature: state.temperature || 1,
       instructions: state.instructions,
     },
   };
@@ -212,7 +215,7 @@ watch(
 
     <!-- Instructions Section -->
     <Accordion :title="t('CAPTAIN.ASSISTANTS.FORM.SECTIONS.INSTRUCTIONS')">
-      <div class="flex flex-col gap-4 pt-4">
+      <div class="flex flex-col gap-4">
         <Editor
           v-model="state.instructions"
           :placeholder="t('CAPTAIN.ASSISTANTS.FORM.INSTRUCTIONS.PLACEHOLDER')"
@@ -221,6 +224,25 @@ watch(
           :message-type="formErrors.instructions ? 'error' : 'info'"
         />
 
+        <div class="flex flex-col gap-2 mt-4">
+          <label class="text-sm font-medium text-n-slate-12">
+            {{ t('CAPTAIN.ASSISTANTS.FORM.TEMPERATURE.LABEL') }}
+          </label>
+          <div class="flex items-center gap-4">
+            <input
+              v-model="state.temperature"
+              type="range"
+              min="0"
+              max="1"
+              step="0.1"
+              class="w-full"
+            />
+            <span class="text-sm text-n-slate-12">{{ state.temperature }}</span>
+          </div>
+          <p class="text-sm text-n-slate-11 italic">
+            {{ t('CAPTAIN.ASSISTANTS.FORM.TEMPERATURE.DESCRIPTION') }}
+          </p>
+        </div>
         <div class="flex justify-end">
           <Button
             size="small"

app/javascript/dashboard/components-next/copilot/CopilotAgentMessage.vue

@@ -1,31 +1,17 @@
 <script setup>
-import Avatar from '../avatar/Avatar.vue';
-
 defineProps({
   message: {
     type: Object,
     required: true,
   },
-  supportAgent: {
-    type: Object,
-    required: true,
-  },
 });
 </script>
 
 <template>
-  <div class="flex flex-row gap-2">
-    <Avatar
-      :name="supportAgent.available_name"
-      :src="supportAgent.avatar_url"
-      :size="24"
-      rounded-full
-    />
-    <div class="space-y-1 text-n-slate-12">
-      <div class="font-medium">{{ $t('CAPTAIN.COPILOT.YOU') }}</div>
-      <div class="break-words">
-        {{ message.content }}
-      </div>
+  <div class="space-y-1 text-n-slate-12">
+    <div class="font-medium">{{ $t('CAPTAIN.COPILOT.YOU') }}</div>
+    <div class="break-words">
+      {{ message.content }}
     </div>
   </div>
 </template>

app/javascript/dashboard/components-next/copilot/CopilotAssistantMessage.vue

@@ -9,7 +9,6 @@ import { COPILOT_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
 import MessageFormatter from 'shared/helpers/MessageFormatter.js';
 
 import Button from 'dashboard/components-next/button/Button.vue';
-import Avatar from '../avatar/Avatar.vue';
 
 const props = defineProps({
   message: {
@@ -46,33 +45,25 @@ const useCopilotResponse = () => {
 </script>
 
 <template>
-  <div class="flex flex-row gap-2">
-    <Avatar
-      name="Captain Copilot"
-      icon-name="i-woot-captain"
-      :size="24"
-      rounded-full
+  <div class="flex flex-col gap-1 text-n-slate-12">
+    <div class="font-medium">{{ $t('CAPTAIN.NAME') }}</div>
+    <span v-if="hasEmptyMessageContent" class="text-n-ruby-11">
+      {{ $t('CAPTAIN.COPILOT.EMPTY_MESSAGE') }}
+    </span>
+    <div
+      v-else
+      v-dompurify-html="messageContent"
+      class="prose-sm break-words"
     />
-    <div class="flex flex-col gap-1 text-n-slate-12">
-      <div class="font-medium">{{ $t('CAPTAIN.NAME') }}</div>
-      <span v-if="hasEmptyMessageContent" class="text-n-ruby-11">
-        {{ $t('CAPTAIN.COPILOT.EMPTY_MESSAGE') }}
-      </span>
-      <div
-        v-else
-        v-dompurify-html="messageContent"
-        class="prose-sm break-words"
+    <div class="flex flex-row mt-1">
+      <Button
+        v-if="!hasEmptyMessageContent"
+        :label="$t('CAPTAIN.COPILOT.USE')"
+        faded
+        sm
+        slate
+        @click="useCopilotResponse"
       />
-      <div class="flex flex-row mt-1">
-        <Button
-          v-if="!hasEmptyMessageContent"
-          :label="$t('CAPTAIN.COPILOT.USE')"
-          faded
-          sm
-          slate
-          @click="useCopilotResponse"
-        />
-      </div>
     </div>
   </div>
 </template>

app/javascript/dashboard/components-next/copilot/CopilotHeader.story.vue

@@ -0,0 +1,21 @@
+<script setup>
+import CopilotHeader from './CopilotHeader.vue';
+</script>
+
+<template>
+  <Story
+    title="Captain/Copilot/CopilotHeader"
+    :layout="{ type: 'grid', width: '800px' }"
+  >
+    <!-- Default State -->
+    <Variant title="Default State">
+      <CopilotHeader />
+    </Variant>
+
+    <!-- With New Conversation Button -->
+    <Variant title="With New Conversation Button">
+      <!-- eslint-disable-next-line vue/prefer-true-attribute-shorthand -->
+      <CopilotHeader :has-messages="true" />
+    </Variant>
+  </Story>
+</template>

app/javascript/dashboard/components-next/copilot/CopilotHeader.vue

@@ -0,0 +1,32 @@
+<script setup>
+import Button from '../button/Button.vue';
+defineProps({
+  hasMessages: {
+    type: Boolean,
+    default: false,
+  },
+});
+defineEmits(['reset', 'close']);
+</script>
+
+<template>
+  <div
+    class="flex items-center justify-between px-5 py-2 border-b border-n-weak h-12"
+  >
+    <div class="flex items-center justify-between gap-2 flex-1">
+      <span class="font-medium text-sm text-n-slate-12">
+        {{ $t('CAPTAIN.COPILOT.TITLE') }}
+      </span>
+      <div class="flex items-center">
+        <Button
+          v-if="hasMessages"
+          icon="i-lucide-plus"
+          ghost
+          sm
+          @click="$emit('reset')"
+        />
+        <Button icon="i-lucide-x" ghost sm @click="$emit('close')" />
+      </div>
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components-next/copilot/CopilotInput.vue

@@ -13,19 +13,16 @@ const sendMessage = () => {
 </script>
 
 <template>
-  <form
-    class="border border-n-weak bg-n-alpha-3 rounded-lg h-12 flex"
-    @submit.prevent="sendMessage"
-  >
+  <form class="relative" @submit.prevent="sendMessage">
     <input
       v-model="message"
       type="text"
       :placeholder="$t('CAPTAIN.COPILOT.SEND_MESSAGE')"
-      class="w-full reset-base bg-transparent px-4 py-3 text-n-slate-11 text-sm"
+      class="w-full reset-base bg-n-alpha-3 ltr:pl-4 ltr:pr-12 rtl:pl-12 rtl:pr-4 py-3 text-n-slate-11 text-sm border border-n-weak rounded-lg focus:outline-none focus:ring-1 focus:ring-n-blue-11 focus:border-n-blue-11"
       @keyup.enter="sendMessage"
     />
     <button
-      class="h-auto w-12 flex items-center justify-center text-n-slate-11"
+      class="absolute ltr:right-1 rtl:left-1 top-1/2 -translate-y-1/2 h-9 w-10 flex items-center justify-center text-n-slate-11 hover:text-n-blue-11"
       type="submit"
     >
       <i class="i-ph-arrow-up" />

app/javascript/dashboard/components-next/copilot/CopilotThinkingBlock.vue

@@ -0,0 +1,25 @@
+<script setup>
+import Icon from '../../components-next/icon/Icon.vue';
+defineProps({
+  content: {
+    type: String,
+    required: true,
+  },
+});
+</script>
+
+<template>
+  <div
+    class="flex flex-col gap-2 p-3 rounded-lg bg-n-background/50 border border-n-weak hover:bg-n-background/80 transition-colors duration-200"
+  >
+    <div class="flex items-start gap-2">
+      <Icon
+        icon="i-lucide-sparkles"
+        class="w-4 h-4 mt-0.5 flex-shrink-0 text-n-slate-9"
+      />
+      <div class="text-sm text-n-slate-11">
+        {{ content }}
+      </div>
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components-next/copilot/CopilotThinkingGroup.story.vue

@@ -0,0 +1,34 @@
+<script setup>
+import CopilotThinkingGroup from './CopilotThinkingGroup.vue';
+
+const messages = [
+  {
+    id: 1,
+    content: 'Analyzing the user query',
+    reasoning: 'Breaking down the request into actionable steps',
+  },
+  {
+    id: 2,
+    content: 'Searching codebase',
+    reasoning: 'Looking for relevant files and functions',
+  },
+  {
+    id: 3,
+    content: 'Generating response',
+    reasoning: 'Composing a helpful and accurate answer',
+  },
+];
+</script>
+
+<template>
+  <Story title="Captain/Copilot/CopilotThinkingGroup" group="components">
+    <Variant title="Default">
+      <CopilotThinkingGroup :messages="messages" />
+    </Variant>
+
+    <Variant title="With Default Collapsed">
+      <!-- eslint-disable-next-line -->
+      <CopilotThinkingGroup :messages="messages" :default-collapsed="true" />
+    </Variant>
+  </Story>
+</template>

app/javascript/dashboard/components-next/copilot/CopilotThinkingGroup.vue

@@ -0,0 +1,61 @@
+<script setup>
+import { ref, watch, computed } from 'vue';
+import { useI18n } from 'vue-i18n';
+import Icon from '../icon/Icon.vue';
+import CopilotThinkingBlock from './CopilotThinkingBlock.vue';
+
+const props = defineProps({
+  messages: { type: Array, required: true },
+  defaultCollapsed: { type: Boolean, default: false },
+});
+const { t } = useI18n();
+const isExpanded = ref(!props.defaultCollapsed);
+
+const thinkingCount = computed(() => props.messages.length);
+
+watch(
+  () => props.defaultCollapsed,
+  newValue => {
+    if (newValue) {
+      isExpanded.value = false;
+    }
+  }
+);
+</script>
+
+<template>
+  <div class="flex flex-col gap-2">
+    <button
+      class="group flex items-center gap-2 text-xs text-n-slate-10 hover:text-n-slate-11 transition-colors duration-200 -ml-3"
+      @click="isExpanded = !isExpanded"
+    >
+      <Icon
+        :icon="isExpanded ? 'i-lucide-chevron-down' : 'i-lucide-chevron-right'"
+        class="w-4 h-4 transition-transform duration-200 group-hover:scale-110"
+      />
+      <span class="flex items-center gap-2">
+        {{ t('CAPTAIN.COPILOT.SHOW_STEPS') }}
+        <span
+          class="inline-flex items-center justify-center h-4 min-w-4 px-1 text-xs font-medium rounded-full bg-n-solid-3 text-n-slate-11"
+        >
+          {{ thinkingCount }}
+        </span>
+      </span>
+    </button>
+    <div
+      v-show="isExpanded"
+      class="space-y-3 transition-all duration-200"
+      :class="{
+        'opacity-100': isExpanded,
+        'opacity-0 max-h-0 overflow-hidden': !isExpanded,
+      }"
+    >
+      <CopilotThinkingBlock
+        v-for="message in messages"
+        :key="message.id"
+        :content="message.content"
+        :reasoning="message.reasoning"
+      />
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components-next/message/Message.vue

@@ -315,11 +315,7 @@ const componentToRender = computed(() => {
 });
 
 const shouldShowContextMenu = computed(() => {
-  return !(
-    props.status === MESSAGE_STATUS.FAILED ||
-    props.status === MESSAGE_STATUS.PROGRESS ||
-    props.contentAttributes?.isUnsupported
-  );
+  return !props.contentAttributes?.isUnsupported;
 });
 
 const isBubble = computed(() => {
@@ -344,12 +340,23 @@ const contextMenuEnabledOptions = computed(() => {
   const hasAttachments = !!(props.attachments && props.attachments.length > 0);
 
   const isOutgoing = props.messageType === MESSAGE_TYPES.OUTGOING;
+  const isFailedOrProcessing =
+    props.status === MESSAGE_STATUS.FAILED ||
+    props.status === MESSAGE_STATUS.PROGRESS;
 
   return {
     copy: hasText,
-    delete: hasText || hasAttachments,
-    cannedResponse: isOutgoing && hasText,
-    replyTo: !props.private && props.inboxSupportsReplyTo.outgoing,
+    delete:
+      (hasText || hasAttachments) &&
+      !isFailedOrProcessing &&
+      !isMessageDeleted.value,
+    cannedResponse: isOutgoing && hasText && !isMessageDeleted.value,
+    copyLink: !isFailedOrProcessing,
+    translate: !isFailedOrProcessing && !isMessageDeleted.value && hasText,
+    replyTo:
+      !props.private &&
+      props.inboxSupportsReplyTo.outgoing &&
+      !isFailedOrProcessing,
   };
 });
 
@@ -499,8 +506,8 @@ provideMessageContext({
       <div
         class="[grid-area:bubble] flex"
         :class="{
-          'ltr:pl-8 rtl:pr-8 justify-end': orientation === ORIENTATION.RIGHT,
-          'ltr:pr-8 rtl:pl-8': orientation === ORIENTATION.LEFT,
+          'ltr:ml-8 rtl:mr-8 justify-end': orientation === ORIENTATION.RIGHT,
+          'ltr:mr-8 rtl:ml-8': orientation === ORIENTATION.LEFT,
           'min-w-0': variant === MESSAGE_VARIANTS.EMAIL,
         }"
         @contextmenu="openContextMenu($event)"
@@ -516,7 +523,7 @@ provideMessageContext({
     </div>
     <div v-if="shouldShowContextMenu" class="context-menu-wrap">
       <ContextMenu
-        v-if="isBubble && !isMessageDeleted"
+        v-if="isBubble"
         :context-menu-position="contextMenuPosition"
         :is-open="showContextMenu"
         :enabled-options="contextMenuEnabledOptions"

app/javascript/dashboard/components-next/message/bubbles/BaseAttachment.vue

@@ -40,7 +40,7 @@ const senderName = computed(() => {
             <Icon :icon="icon" class="text-white size-4" />
           </slot>
         </div>
-        <div class="space-y-1">
+        <div class="space-y-1 overflow-hidden">
           <div v-if="senderName" class="text-n-slate-12 text-sm truncate">
             {{
               t(senderTranslationKey, {

app/javascript/dashboard/components-next/sidebar/SidebarProfileMenuStatus.vue

@@ -4,6 +4,7 @@ import { useMapGetter, useStore } from 'dashboard/composables/store';
 import wootConstants from 'dashboard/constants/globals';
 import { useAlert } from 'dashboard/composables';
 import { useI18n } from 'vue-i18n';
+import { useImpersonation } from 'dashboard/composables/useImpersonation';
 
 import {
   DropdownContainer,
@@ -20,6 +21,8 @@ const currentUserAvailability = useMapGetter('getCurrentUserAvailability');
 const currentAccountId = useMapGetter('getCurrentAccountId');
 const currentUserAutoOffline = useMapGetter('getCurrentUserAutoOffline');
 
+const { isImpersonating } = useImpersonation();
+
 const { AVAILABILITY_STATUS_KEYS } = wootConstants;
 const statusList = computed(() => {
   return [
@@ -46,6 +49,10 @@ const activeStatus = computed(() => {
 });
 
 function changeAvailabilityStatus(availability) {
+  if (isImpersonating.value) {
+    useAlert(t('PROFILE_SETTINGS.FORM.AVAILABILITY.IMPERSONATING_ERROR'));
+    return;
+  }
   try {
     store.dispatch('updateAvailability', {
       availability,

app/javascript/dashboard/components/ChatList.vue

@@ -8,7 +8,6 @@ import {
   computed,
   watch,
   onMounted,
-  onUnmounted,
   defineEmits,
 } from 'vue';
 import { useStore } from 'vuex';
@@ -44,7 +43,7 @@ import {
   useSnakeCase,
 } from 'dashboard/composables/useTransformKeys';
 import { useEmitter } from 'dashboard/composables/emitter';
-import { useEventListener, useScrollLock } from '@vueuse/core';
+import { useEventListener } from '@vueuse/core';
 
 import { emitter } from 'shared/helpers/mitt';
 
@@ -87,12 +86,8 @@ const store = useStore();
 
 const conversationListRef = ref(null);
 const conversationDynamicScroller = ref(null);
-const conversationListScrollableElement = computed(
-  () => conversationDynamicScroller.value?.$el
-);
-const conversationListScrollLock = useScrollLock(
-  conversationListScrollableElement
-);
+
+provide('contextMenuElementTarget', conversationDynamicScroller);
 
 const activeAssigneeTab = ref(wootConstants.ASSIGNEE_TYPE.ME);
 const activeStatus = ref(wootConstants.STATUS_TYPE.OPEN);
@@ -746,7 +741,6 @@ function allSelectedConversationsStatus(status) {
 
 function onContextMenuToggle(state) {
   isContextMenuOpen.value = state;
-  conversationListScrollLock.value = state;
 }
 
 function toggleSelectAll(check) {
@@ -770,10 +764,6 @@ onMounted(() => {
   }
 });
 
-onUnmounted(() => {
-  conversationListScrollLock.value = false;
-});
-
 provide('selectConversation', selectConversation);
 provide('deSelectConversation', deSelectConversation);
 provide('assignAgent', onAssignAgent);

app/javascript/dashboard/components/layout/AvailabilityStatus.vue

@@ -1,6 +1,7 @@
 <script>
 import { mapGetters } from 'vuex';
 import { useAlert } from 'dashboard/composables';
+import { useImpersonation } from 'dashboard/composables/useImpersonation';
 import WootDropdownItem from 'shared/components/ui/dropdown/DropdownItem.vue';
 import WootDropdownMenu from 'shared/components/ui/dropdown/DropdownMenu.vue';
 import WootDropdownHeader from 'shared/components/ui/dropdown/DropdownHeader.vue';
@@ -20,6 +21,10 @@ export default {
     AvailabilityStatusBadge,
     NextButton,
   },
+  setup() {
+    const { isImpersonating } = useImpersonation();
+    return { isImpersonating };
+  },
   data() {
     return {
       isStatusMenuOpened: false,
@@ -73,6 +78,13 @@ export default {
       });
     },
     changeAvailabilityStatus(availability) {
+      if (this.isImpersonating) {
+        useAlert(
+          this.$t('PROFILE_SETTINGS.FORM.AVAILABILITY.IMPERSONATING_ERROR')
+        );
+        return;
+      }
+
       if (this.isUpdating) {
         return;
       }

app/javascript/dashboard/components/ui/ContextMenu.vue

@@ -1,6 +1,13 @@
 <script setup>
-import { computed, onMounted, nextTick, useTemplateRef } from 'vue';
-import { useWindowSize, useElementBounding } from '@vueuse/core';
+import {
+  computed,
+  onMounted,
+  nextTick,
+  onUnmounted,
+  useTemplateRef,
+  inject,
+} from 'vue';
+import { useWindowSize, useElementBounding, useScrollLock } from '@vueuse/core';
 
 import TeleportWithDirection from 'dashboard/components-next/TeleportWithDirection.vue';
 
@@ -11,27 +18,34 @@ const props = defineProps({
 
 const emit = defineEmits(['close']);
 
+const elementToLock = inject('contextMenuElementTarget', null);
+
 const menuRef = useTemplateRef('menuRef');
 
+const scrollLockElement = computed(() => {
+  if (!elementToLock?.value) return null;
+  return elementToLock.value?.$el;
+});
+
+const isLocked = useScrollLock(scrollLockElement);
+
 const { width: windowWidth, height: windowHeight } = useWindowSize();
 const { width: menuWidth, height: menuHeight } = useElementBounding(menuRef);
 
 const calculatePosition = (x, y, menuW, menuH, windowW, windowH) => {
+  const PADDING = 16;
   // Initial position
   let left = x;
   let top = y;
-
   // Boundary checks
-  const isOverflowingRight = left + menuW > windowW;
-  const isOverflowingBottom = top + menuH > windowH;
-
+  const isOverflowingRight = left + menuW > windowW - PADDING;
+  const isOverflowingBottom = top + menuH > windowH - PADDING;
   // Adjust position if overflowing
-  if (isOverflowingRight) left = windowW - menuW;
-  if (isOverflowingBottom) top = windowH - menuH;
-
+  if (isOverflowingRight) left = windowW - menuW - PADDING;
+  if (isOverflowingBottom) top = windowH - menuH - PADDING;
   return {
-    left: Math.max(0, left),
-    top: Math.max(0, top),
+    left: Math.max(PADDING, left),
+    top: Math.max(PADDING, top),
   };
 };
 
@@ -54,8 +68,18 @@ const position = computed(() => {
 });
 
 onMounted(() => {
+  isLocked.value = true;
   nextTick(() => menuRef.value?.focus());
 });
+
+const handleClose = () => {
+  isLocked.value = false;
+  emit('close');
+};
+
+onUnmounted(() => {
+  isLocked.value = false;
+});
 </script>
 
 <template>
@@ -65,7 +89,7 @@ onMounted(() => {
       class="fixed outline-none z-[9999] cursor-pointer"
       :style="position"
       tabindex="0"
-      @blur="emit('close')"
+      @blur="handleClose"
     >
       <slot />
     </div>

app/javascript/dashboard/components/widgets/conversation/ConversationBasicFilter.vue

@@ -38,7 +38,7 @@ const currentSortBy = computed(() => {
   );
 });
 
-const chatStatusOptions = [
+const chatStatusOptions = computed(() => [
   {
     label: t('CHAT_LIST.CHAT_STATUS_FILTER_ITEMS.open.TEXT'),
     value: 'open',
@@ -59,9 +59,9 @@ const chatStatusOptions = [
     label: t('CHAT_LIST.CHAT_STATUS_FILTER_ITEMS.all.TEXT'),
     value: 'all',
   },
-];
+]);
 
-const chatSortOptions = [
+const chatSortOptions = computed(() => [
   {
     label: t('CHAT_LIST.SORT_ORDER_ITEMS.last_activity_at_asc.TEXT'),
     value: 'last_activity_at_asc',
@@ -94,15 +94,18 @@ const chatSortOptions = [
     label: t('CHAT_LIST.SORT_ORDER_ITEMS.waiting_since_desc.TEXT'),
     value: 'waiting_since_desc',
   },
-];
+]);
 
 const activeChatStatusLabel = computed(
   () =>
-    chatStatusOptions.find(m => m.value === chatStatusFilter.value)?.label || ''
+    chatStatusOptions.value.find(m => m.value === chatStatusFilter.value)
+      ?.label || ''
 );
 
 const activeChatSortLabel = computed(
-  () => chatSortOptions.find(m => m.value === chatSortFilter.value)?.label || ''
+  () =>
+    chatSortOptions.value.find(m => m.value === chatSortFilter.value)?.label ||
+    ''
 );
 
 const saveSelectedFilter = (type, value) => {

app/javascript/dashboard/components/widgets/conversation/Message.vue

@@ -185,8 +185,17 @@ export default {
     contextMenuEnabledOptions() {
       return {
         copy: this.hasText,
-        delete: this.hasText || this.hasAttachments,
-        cannedResponse: this.isOutgoing && this.hasText,
+        delete:
+          (this.hasText || this.hasAttachments) &&
+          !this.isMessageDeleted &&
+          !this.isFailed,
+        cannedResponse:
+          this.isOutgoing && this.hasText && !this.isMessageDeleted,
+        copyLink: !this.isFailed || !this.isProcessing,
+        translate:
+          (!this.isFailed || !this.isProcessing) &&
+          !this.isMessageDeleted &&
+          this.hasText,
         replyTo: !this.data.private && this.inboxSupportsReplyTo.outgoing,
       };
     },
@@ -328,7 +337,7 @@ export default {
       return !this.sender.type || this.sender.type === 'agent_bot';
     },
     shouldShowContextMenu() {
-      return !(this.isFailed || this.isPending || this.isUnsupported);
+      return !this.isUnsupported;
     },
     showAvatar() {
       if (this.isOutgoing || this.isTemplate) {

app/javascript/dashboard/components/widgets/conversation/MessagesView.vue

@@ -1,5 +1,5 @@
 <script>
-import { ref } from 'vue';
+import { ref, provide } from 'vue';
 // composable
 import { useConfig } from 'dashboard/composables/useConfig';
 import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
@@ -63,6 +63,7 @@ export default {
   emits: ['contactPanelToggle'],
   setup() {
     const isPopOutReplyBox = ref(false);
+    const conversationPanelRef = ref(null);
     const { isEnterprise } = useConfig();
 
     const closePopOutReplyBox = () => {
@@ -98,6 +99,8 @@ export default {
       FEATURE_FLAGS.CHATWOOT_V4
     );
 
+    provide('contextMenuElementTarget', conversationPanelRef);
+
     return {
       isEnterprise,
       isPopOutReplyBox,
@@ -108,6 +111,7 @@ export default {
       fetchIntegrationsIfRequired,
       fetchLabelSuggestions,
       showNextBubbles,
+      conversationPanelRef,
     };
   },
   data() {
@@ -541,6 +545,7 @@ export default {
     </div>
     <NextMessageList
       v-if="showNextBubbles"
+      ref="conversationPanelRef"
       class="conversation-panel"
       :current-user-id="currentUserId"
       :first-unread-id="unReadMessages[0]?.id"
@@ -572,7 +577,7 @@ export default {
         />
       </template>
     </NextMessageList>
-    <ul v-else class="conversation-panel">
+    <ul v-else ref="conversationPanelRef" class="conversation-panel">
       <transition name="slide-up">
         <!-- eslint-disable-next-line vue/require-toggle-inside-transition -->
         <li class="min-h-[4rem]">

app/javascript/dashboard/composables/spec/useImpersonation.spec.js

@@ -0,0 +1,37 @@
+import { describe, it, expect, beforeEach, vi } from 'vitest';
+import { useImpersonation } from '../useImpersonation';
+
+vi.mock('shared/helpers/sessionStorage', () => ({
+  __esModule: true,
+  default: {
+    get: vi.fn(),
+    set: vi.fn(),
+  },
+}));
+
+import SessionStorage from 'shared/helpers/sessionStorage';
+import { SESSION_STORAGE_KEYS } from 'dashboard/constants/sessionStorage';
+
+describe('useImpersonation', () => {
+  beforeEach(() => {
+    vi.clearAllMocks();
+  });
+
+  it('should return true if impersonation flag is set in session storage', () => {
+    SessionStorage.get.mockReturnValue(true);
+    const { isImpersonating } = useImpersonation();
+    expect(isImpersonating.value).toBe(true);
+    expect(SessionStorage.get).toHaveBeenCalledWith(
+      SESSION_STORAGE_KEYS.IMPERSONATION_USER
+    );
+  });
+
+  it('should return false if impersonation flag is not set in session storage', () => {
+    SessionStorage.get.mockReturnValue(false);
+    const { isImpersonating } = useImpersonation();
+    expect(isImpersonating.value).toBe(false);
+    expect(SessionStorage.get).toHaveBeenCalledWith(
+      SESSION_STORAGE_KEYS.IMPERSONATION_USER
+    );
+  });
+});

app/javascript/dashboard/composables/useImpersonation.js

@@ -0,0 +1,10 @@
+import { computed } from 'vue';
+import SessionStorage from 'shared/helpers/sessionStorage';
+import { SESSION_STORAGE_KEYS } from 'dashboard/constants/sessionStorage';
+
+export function useImpersonation() {
+  const isImpersonating = computed(() => {
+    return SessionStorage.get(SESSION_STORAGE_KEYS.IMPERSONATION_USER);
+  });
+  return { isImpersonating };
+}

app/javascript/dashboard/constants/sessionStorage.js

@@ -0,0 +1,3 @@
+export const SESSION_STORAGE_KEYS = {
+  IMPERSONATION_USER: 'impersonationUser',
+};

app/javascript/dashboard/helper/actionCable.js

@@ -3,6 +3,9 @@ import BaseActionCableConnector from '../../shared/helpers/BaseActionCableConnec
 import DashboardAudioNotificationHelper from './AudioAlerts/DashboardAudioNotificationHelper';
 import { BUS_EVENTS } from 'shared/constants/busEvents';
 import { emitter } from 'shared/helpers/mitt';
+import { useImpersonation } from 'dashboard/composables/useImpersonation';
+
+const { isImpersonating } = useImpersonation();
 
 class ActionCableConnector extends BaseActionCableConnector {
   constructor(app, pubsubToken) {
@@ -30,6 +33,7 @@ class ActionCableConnector extends BaseActionCableConnector {
       'conversation.read': this.onConversationRead,
       'conversation.updated': this.onConversationUpdated,
       'account.cache_invalidated': this.onCacheInvalidate,
+      'copilot.message.created': this.onCopilotMessageCreated,
     };
   }
 
@@ -52,6 +56,7 @@ class ActionCableConnector extends BaseActionCableConnector {
   };
 
   onPresenceUpdate = data => {
+    if (isImpersonating.value) return;
     this.app.$store.dispatch('contacts/updatePresence', data.contacts);
     this.app.$store.dispatch('agents/updatePresence', data.users);
     this.app.$store.dispatch('setCurrentUserAvailability', data.users);
@@ -185,6 +190,10 @@ class ActionCableConnector extends BaseActionCableConnector {
     this.app.$store.dispatch('notifications/updateNotification', data);
   };
 
+  onCopilotMessageCreated = data => {
+    this.app.$store.dispatch('copilotMessages/upsert', data);
+  };
+
   onCacheInvalidate = data => {
     const keys = data.cache_keys;
     this.app.$store.dispatch('labels/revalidate', { newKey: keys.label });

app/javascript/dashboard/helper/specs/actionCable.spec.js

@@ -0,0 +1,67 @@
+import { describe, it, beforeEach, expect, vi } from 'vitest';
+import ActionCableConnector from '../actionCable';
+
+vi.mock('shared/helpers/mitt', () => ({
+  emitter: {
+    emit: vi.fn(),
+  },
+}));
+
+vi.mock('dashboard/composables/useImpersonation', () => ({
+  useImpersonation: () => ({
+    isImpersonating: { value: false },
+  }),
+}));
+
+global.chatwootConfig = {
+  websocketURL: 'wss://test.chatwoot.com',
+};
+
+describe('ActionCableConnector - Copilot Tests', () => {
+  let store;
+  let actionCable;
+  let mockDispatch;
+
+  beforeEach(() => {
+    vi.clearAllMocks();
+    mockDispatch = vi.fn();
+    store = {
+      $store: {
+        dispatch: mockDispatch,
+        getters: {
+          getCurrentAccountId: 1,
+        },
+      },
+    };
+
+    actionCable = ActionCableConnector.init(store.$store, 'test-token');
+  });
+  describe('copilot event handlers', () => {
+    it('should register the copilot.message.created event handler', () => {
+      expect(Object.keys(actionCable.events)).toContain(
+        'copilot.message.created'
+      );
+      expect(actionCable.events['copilot.message.created']).toBe(
+        actionCable.onCopilotMessageCreated
+      );
+    });
+
+    it('should handle the copilot.message.created event through the ActionCable system', () => {
+      const copilotData = {
+        id: 2,
+        content: 'This is a copilot message from ActionCable',
+        conversation_id: 456,
+        created_at: '2025-05-27T15:58:04-06:00',
+        account_id: 1,
+      };
+      actionCable.onReceived({
+        event: 'copilot.message.created',
+        data: copilotData,
+      });
+      expect(mockDispatch).toHaveBeenCalledWith(
+        'copilotMessages/upsert',
+        copilotData
+      );
+    });
+  });
+});

app/javascript/dashboard/i18n/locale/en/agentBots.json

@@ -59,6 +59,11 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"

app/javascript/dashboard/i18n/locale/en/contact.json

@@ -458,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -467,7 +471,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Confirm Deletion",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Yes, Delete",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",

app/javascript/dashboard/i18n/locale/en/integrations.json

@@ -327,12 +327,14 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -365,7 +367,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -408,6 +409,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",

app/javascript/dashboard/i18n/locale/en/search.json

@@ -4,12 +4,14 @@
       "ALL": "All",
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",

app/javascript/dashboard/i18n/locale/en/settings.json

@@ -185,7 +185,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Your email address",

app/javascript/dashboard/modules/conversations/components/MessageContextMenu.vue

@@ -47,6 +47,7 @@ export default {
   emits: ['open', 'close', 'replyTo'],
   setup() {
     const { getPlainText } = useMessageFormatter();
+
     return {
       getPlainText,
     };
@@ -167,7 +168,7 @@ export default {
     </woot-modal>
     <!-- Confirm Deletion -->
     <woot-delete-modal
-      v-if="showDeleteModal"
+      v-if="showDeleteModal && enabledOptions['delete']"
       v-model:show="showDeleteModal"
       class="context-menu--delete-modal"
       :on-close="closeDeleteModal"
@@ -212,7 +213,7 @@ export default {
           @click.stop="handleCopy"
         />
         <MenuItem
-          v-if="enabledOptions['copy']"
+          v-if="enabledOptions['translate']"
           :option="{
             icon: 'translate',
             label: $t('CONVERSATION.CONTEXT_MENU.TRANSLATE'),
@@ -222,6 +223,7 @@ export default {
         />
         <hr />
         <MenuItem
+          v-if="enabledOptions['copyLink']"
           :option="{
             icon: 'link',
             label: $t('CONVERSATION.CONTEXT_MENU.COPY_PERMALINK'),

app/javascript/dashboard/modules/search/components/SearchResultArticleItem.vue

@@ -0,0 +1,69 @@
+<script setup>
+import { computed } from 'vue';
+import Icon from 'next/icon/Icon.vue';
+import { frontendURL } from 'dashboard/helper/URLHelper';
+import MessageFormatter from 'shared/helpers/MessageFormatter';
+
+const props = defineProps({
+  id: { type: [String, Number], default: 0 },
+  title: { type: String, default: '' },
+  description: { type: String, default: '' },
+  category: { type: String, default: '' },
+  locale: { type: String, default: '' },
+  content: { type: String, default: '' },
+  portalSlug: { type: String, required: true },
+  accountId: { type: [String, Number], default: 0 },
+});
+
+const MAX_LENGTH = 300;
+
+const navigateTo = computed(() => {
+  return frontendURL(
+    `accounts/${props.accountId}/portals/${props.portalSlug}/${props.locale}/articles/edit/${props.id}`
+  );
+});
+
+const truncatedContent = computed(() => {
+  if (!props.content) return props.description || '';
+
+  // Use MessageFormatter to properly convert markdown to plain text
+  const formatter = new MessageFormatter(props.content);
+  const plainText = formatter.plainText.trim();
+
+  return plainText.length > MAX_LENGTH
+    ? `${plainText.substring(0, MAX_LENGTH)}...`
+    : plainText;
+});
+</script>
+
+<template>
+  <router-link
+    :to="navigateTo"
+    class="flex items-start p-2 rounded-xl cursor-pointer hover:bg-n-slate-2"
+  >
+    <div
+      class="flex items-center justify-center w-6 h-6 mt-0.5 rounded bg-n-slate-3"
+    >
+      <Icon icon="i-lucide-library-big" class="text-n-slate-10" />
+    </div>
+    <div class="ltr:ml-2 rtl:mr-2 min-w-0 flex-1">
+      <div class="flex items-center gap-2">
+        <h5 class="text-sm font-medium truncate min-w-0 text-n-slate-12">
+          {{ title }}
+        </h5>
+        <span
+          v-if="category"
+          class="text-xs font-medium whitespace-nowrap capitalize bg-n-slate-3 px-1 py-0.5 rounded text-n-slate-10"
+        >
+          {{ category }}
+        </span>
+      </div>
+      <p
+        v-if="truncatedContent"
+        class="mt-1 text-sm text-n-slate-11 line-clamp-2"
+      >
+        {{ truncatedContent }}
+      </p>
+    </div>
+  </router-link>
+</template>

app/javascript/dashboard/modules/search/components/SearchResultArticlesList.vue

@@ -0,0 +1,53 @@
+<script setup>
+import { useMapGetter } from 'dashboard/composables/store.js';
+
+import SearchResultSection from './SearchResultSection.vue';
+import SearchResultArticleItem from './SearchResultArticleItem.vue';
+
+defineProps({
+  articles: {
+    type: Array,
+    default: () => [],
+  },
+  query: {
+    type: String,
+    default: '',
+  },
+  isFetching: {
+    type: Boolean,
+    default: false,
+  },
+  showTitle: {
+    type: Boolean,
+    default: true,
+  },
+});
+
+const accountId = useMapGetter('getCurrentAccountId');
+</script>
+
+<template>
+  <SearchResultSection
+    :title="$t('SEARCH.SECTION.ARTICLES')"
+    :empty="!articles.length"
+    :query="query"
+    :show-title="showTitle"
+    :is-fetching="isFetching"
+  >
+    <ul v-if="articles.length" class="space-y-1.5 list-none">
+      <li v-for="article in articles" :key="article.id">
+        <SearchResultArticleItem
+          :id="article.id"
+          :title="article.title"
+          :description="article.description"
+          :content="article.content"
+          :portal-slug="article.portal_slug"
+          :locale="article.locale"
+          :account-id="accountId"
+          :category="article.category_name"
+          :status="article.status"
+        />
+      </li>
+    </ul>
+  </SearchResultSection>
+</template>

app/javascript/dashboard/modules/search/components/SearchView.vue

@@ -8,6 +8,7 @@ import {
   ROLES,
   CONVERSATION_PERMISSIONS,
   CONTACT_PERMISSIONS,
+  PORTAL_PERMISSIONS,
 } from 'dashboard/constants/permissions.js';
 import {
   getUserPermissions,
@@ -22,6 +23,7 @@ import SearchTabs from './SearchTabs.vue';
 import SearchResultConversationsList from './SearchResultConversationsList.vue';
 import SearchResultMessagesList from './SearchResultMessagesList.vue';
 import SearchResultContactsList from './SearchResultContactsList.vue';
+import SearchResultArticlesList from './SearchResultArticlesList.vue';
 
 const router = useRouter();
 const store = useStore();
@@ -34,6 +36,7 @@ const pages = ref({
   contacts: 1,
   conversations: 1,
   messages: 1,
+  articles: 1,
 });
 
 const currentUser = useMapGetter('getCurrentUser');
@@ -43,6 +46,7 @@ const conversationRecords = useMapGetter(
   'conversationSearch/getConversationRecords'
 );
 const messageRecords = useMapGetter('conversationSearch/getMessageRecords');
+const articleRecords = useMapGetter('conversationSearch/getArticleRecords');
 const uiFlags = useMapGetter('conversationSearch/getUIFlags');
 
 const addTypeToRecords = (records, type) =>
@@ -57,6 +61,9 @@ const mappedConversations = computed(() =>
 const mappedMessages = computed(() =>
   addTypeToRecords(messageRecords, 'message')
 );
+const mappedArticles = computed(() =>
+  addTypeToRecords(articleRecords, 'article')
+);
 
 const isSelectedTabAll = computed(() => selectedTab.value === 'all');
 
@@ -66,6 +73,7 @@ const sliceRecordsIfAllTab = items =>
 const contacts = computed(() => sliceRecordsIfAllTab(mappedContacts));
 const conversations = computed(() => sliceRecordsIfAllTab(mappedConversations));
 const messages = computed(() => sliceRecordsIfAllTab(mappedMessages));
+const articles = computed(() => sliceRecordsIfAllTab(mappedArticles));
 
 const filterByTab = tab =>
   computed(() => selectedTab.value === tab || isSelectedTabAll.value);
@@ -73,6 +81,7 @@ const filterByTab = tab =>
 const filterContacts = filterByTab('contacts');
 const filterConversations = filterByTab('conversations');
 const filterMessages = filterByTab('messages');
+const filterArticles = filterByTab('articles');
 
 const userPermissions = computed(() =>
   getUserPermissions(currentUser.value, currentAccountId.value)
@@ -80,7 +89,12 @@ const userPermissions = computed(() =>
 
 const TABS_CONFIG = {
   all: {
-    permissions: [CONTACT_PERMISSIONS, ...ROLES, ...CONVERSATION_PERMISSIONS],
+    permissions: [
+      CONTACT_PERMISSIONS,
+      ...ROLES,
+      ...CONVERSATION_PERMISSIONS,
+      PORTAL_PERMISSIONS,
+    ],
     count: () => null, // No count for all tab
   },
   contacts: {
@@ -95,6 +109,10 @@ const TABS_CONFIG = {
     permissions: [...ROLES, ...CONVERSATION_PERMISSIONS],
     count: () => mappedMessages.value.length,
   },
+  articles: {
+    permissions: [...ROLES, PORTAL_PERMISSIONS],
+    count: () => mappedArticles.value.length,
+  },
 };
 
 const tabs = computed(() => {
@@ -123,6 +141,10 @@ const totalSearchResultsCount = computed(() => {
       permissions: [...ROLES, ...CONVERSATION_PERMISSIONS],
       count: () => conversations.value.length + messages.value.length,
     },
+    articles: {
+      permissions: [...ROLES, PORTAL_PERMISSIONS],
+      count: () => articles.value.length,
+    },
   };
   return filterItemsByPermission(
     permissionCounts,
@@ -138,12 +160,13 @@ const activeTabIndex = computed(() => {
 });
 
 const isFetchingAny = computed(() => {
-  const { contact, message, conversation, isFetching } = uiFlags.value;
+  const { contact, message, conversation, article, isFetching } = uiFlags.value;
   return (
     isFetching ||
     contact.isFetching ||
     message.isFetching ||
-    conversation.isFetching
+    conversation.isFetching ||
+    article.isFetching
   );
 });
 
@@ -171,6 +194,7 @@ const showLoadMore = computed(() => {
     contacts: mappedContacts.value,
     conversations: mappedConversations.value,
     messages: mappedMessages.value,
+    articles: mappedArticles.value,
   }[selectedTab.value];
 
   return (
@@ -185,10 +209,11 @@ const showViewMore = computed(() => ({
   conversations:
     mappedConversations.value?.length > 5 && isSelectedTabAll.value,
   messages: mappedMessages.value?.length > 5 && isSelectedTabAll.value,
+  articles: mappedArticles.value?.length > 5 && isSelectedTabAll.value,
 }));
 
 const clearSearchResult = () => {
-  pages.value = { contacts: 1, conversations: 1, messages: 1 };
+  pages.value = { contacts: 1, conversations: 1, messages: 1, articles: 1 };
   store.dispatch('conversationSearch/clearSearchResults');
 };
 
@@ -214,6 +239,7 @@ const loadMore = () => {
     contacts: 'conversationSearch/contactSearch',
     conversations: 'conversationSearch/conversationSearch',
     messages: 'conversationSearch/messageSearch',
+    articles: 'conversationSearch/articleSearch',
   };
 
   if (uiFlags.value.isFetching || selectedTab.value === 'all') return;
@@ -328,6 +354,28 @@ onUnmounted(() => {
               />
             </Policy>
 
+            <Policy
+              :permissions="[...ROLES, PORTAL_PERMISSIONS]"
+              class="flex flex-col justify-center"
+            >
+              <SearchResultArticlesList
+                v-if="filterArticles"
+                :is-fetching="uiFlags.article.isFetching"
+                :articles="articles"
+                :query="query"
+                :show-title="isSelectedTabAll"
+              />
+              <NextButton
+                v-if="showViewMore.articles"
+                :label="t(`SEARCH.VIEW_MORE`)"
+                icon="i-lucide-eye"
+                slate
+                sm
+                outline
+                @click="selectedTab = 'articles'"
+              />
+            </Policy>
+
             <div v-if="showLoadMore" class="flex justify-center mt-4 mb-6">
               <NextButton
                 v-if="!isSelectedTabAll"

app/javascript/dashboard/modules/search/search.routes.js

@@ -3,6 +3,7 @@ import {
   ROLES,
   CONVERSATION_PERMISSIONS,
   CONTACT_PERMISSIONS,
+  PORTAL_PERMISSIONS,
 } from 'dashboard/constants/permissions.js';
 
 import SearchView from './components/SearchView.vue';
@@ -12,7 +13,12 @@ export const routes = [
     path: frontendURL('accounts/:accountId/search'),
     name: 'search',
     meta: {
-      permissions: [...ROLES, ...CONVERSATION_PERMISSIONS, CONTACT_PERMISSIONS],
+      permissions: [
+        ...ROLES,
+        ...CONVERSATION_PERMISSIONS,
+        CONTACT_PERMISSIONS,
+        PORTAL_PERMISSIONS,
+      ],
     },
     component: SearchView,
   },

app/javascript/dashboard/routes/dashboard/settings/agentBots/components/AgentBotModal.vue

@@ -5,12 +5,15 @@ import { useAlert } from 'dashboard/composables';
 import { useI18n } from 'vue-i18n';
 import { required, helpers, url } from '@vuelidate/validators';
 import { useVuelidate } from '@vuelidate/core';
+import { copyTextToClipboard } from 'shared/helpers/clipboard';
+import { useToggle } from '@vueuse/core';
 
 import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
 import NextButton from 'dashboard/components-next/button/Button.vue';
 import Input from 'dashboard/components-next/input/Input.vue';
 import TextArea from 'dashboard/components-next/textarea/TextArea.vue';
 import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
+import AccessToken from 'dashboard/routes/dashboard/settings/profile/AccessToken.vue';
 
 const props = defineProps({
   type: {
@@ -42,6 +45,9 @@ const formState = reactive({
   botAvatarUrl: '',
 });
 
+const [showAccessToken, toggleAccessToken] = useToggle();
+const accessToken = ref('');
+
 const v$ = useVuelidate(
   {
     botName: {
@@ -70,11 +76,22 @@ const isLoading = computed(() =>
     : uiFlags.value.isUpdating
 );
 
-const dialogTitle = computed(() =>
-  props.type === MODAL_TYPES.CREATE
+const dialogTitle = computed(() => {
+  if (showAccessToken.value) {
+    return t('AGENT_BOTS.ACCESS_TOKEN.TITLE');
+  }
+
+  return props.type === MODAL_TYPES.CREATE
     ? t('AGENT_BOTS.ADD.TITLE')
-    : t('AGENT_BOTS.EDIT.TITLE')
-);
+    : t('AGENT_BOTS.EDIT.TITLE');
+});
+
+const dialogDescription = computed(() => {
+  if (showAccessToken.value) {
+    return t('AGENT_BOTS.ACCESS_TOKEN.DESCRIPTION');
+  }
+  return '';
+});
 
 const confirmButtonLabel = computed(() =>
   props.type === MODAL_TYPES.CREATE
@@ -90,6 +107,13 @@ const botUrlError = computed(() =>
   v$.value.botUrl.$error ? v$.value.botUrl.$errors[0]?.$message : ''
 );
 
+const showAccessTokenInput = computed(
+  () =>
+    showAccessToken.value ||
+    props.type === MODAL_TYPES.EDIT ||
+    accessToken.value
+);
+
 const resetForm = () => {
   Object.assign(formState, {
     botName: '',
@@ -128,6 +152,7 @@ const handleAvatarDelete = async () => {
 const handleSubmit = async () => {
   v$.value.$touch();
   if (v$.value.$invalid) return;
+  if (showAccessToken.value) return;
 
   const botData = {
     name: formState.botName,
@@ -144,7 +169,7 @@ const handleSubmit = async () => {
       ? botData
       : { id: props.selectedBot.id, data: botData };
 
-    await store.dispatch(
+    const response = await store.dispatch(
       `agentBots/${isCreate ? 'create' : 'update'}`,
       actionPayload
     );
@@ -154,7 +179,21 @@ const handleSubmit = async () => {
       : t('AGENT_BOTS.EDIT.API.SUCCESS_MESSAGE');
     useAlert(alertKey);
 
-    dialogRef.value.close();
+    // Show access token after creation
+    if (isCreate) {
+      const { access_token: responseAccessToken, id } = response || {};
+
+      if (id && responseAccessToken) {
+        accessToken.value = responseAccessToken;
+        toggleAccessToken(true);
+      } else {
+        accessToken.value = '';
+        dialogRef.value.close();
+      }
+    } else {
+      dialogRef.value.close();
+    }
+
     resetForm();
   } catch (error) {
     const errorKey = isCreate
@@ -166,17 +205,43 @@ const handleSubmit = async () => {
 
 const initializeForm = () => {
   if (props.selectedBot && Object.keys(props.selectedBot).length) {
-    const { name, description, outgoing_url, thumbnail, bot_config } =
-      props.selectedBot;
+    const {
+      name,
+      description,
+      outgoing_url: botUrl,
+      thumbnail,
+      bot_config: botConfig,
+      access_token: botAccessToken,
+    } = props.selectedBot;
     formState.botName = name || '';
     formState.botDescription = description || '';
-    formState.botUrl = outgoing_url || bot_config?.webhook_url || '';
+    formState.botUrl = botUrl || botConfig?.webhook_url || '';
     formState.botAvatarUrl = thumbnail || '';
+
+    if (botAccessToken && props.type === MODAL_TYPES.EDIT) {
+      accessToken.value = botAccessToken;
+    }
   } else {
     resetForm();
   }
 };
 
+const onCopyToken = async value => {
+  await copyTextToClipboard(value);
+  useAlert(t('COMPONENTS.CODE.COPY_SUCCESSFUL'));
+};
+
+const closeModal = () => {
+  if (!showAccessToken.value) v$.value?.$reset();
+  accessToken.value = '';
+  toggleAccessToken(false);
+};
+
+const onClickClose = () => {
+  closeModal();
+  dialogRef.value.close();
+};
+
 watch(() => props.selectedBot, initializeForm, { immediate: true, deep: true });
 
 defineExpose({ dialogRef });
@@ -187,48 +252,68 @@ defineExpose({ dialogRef });
     ref="dialogRef"
     type="edit"
     :title="dialogTitle"
+    :description="dialogDescription"
     :show-cancel-button="false"
     :show-confirm-button="false"
-    @close="v$.$reset()"
+    @close="closeModal"
   >
     <form class="flex flex-col gap-4" @submit.prevent="handleSubmit">
-      <div class="mb-2 flex flex-col items-start">
-        <span class="mb-2 text-sm font-medium text-n-slate-12">
-          {{ $t('AGENT_BOTS.FORM.AVATAR.LABEL') }}
-        </span>
-        <Avatar
-          :src="formState.botAvatarUrl"
-          :name="formState.botName"
-          :size="68"
-          allow-upload
-          @upload="handleImageUpload"
-          @delete="handleAvatarDelete"
+      <div
+        v-if="!showAccessToken || type === MODAL_TYPES.EDIT"
+        class="flex flex-col gap-4"
+      >
+        <div class="mb-2 flex flex-col items-start">
+          <span class="mb-2 text-sm font-medium text-n-slate-12">
+            {{ $t('AGENT_BOTS.FORM.AVATAR.LABEL') }}
+          </span>
+          <Avatar
+            :src="formState.botAvatarUrl"
+            :name="formState.botName"
+            :size="68"
+            allow-upload
+            icon-name="i-lucide-bot-message-square"
+            @upload="handleImageUpload"
+            @delete="handleAvatarDelete"
+          />
+        </div>
+
+        <Input
+          id="bot-name"
+          v-model="formState.botName"
+          :label="$t('AGENT_BOTS.FORM.NAME.LABEL')"
+          :placeholder="$t('AGENT_BOTS.FORM.NAME.PLACEHOLDER')"
+          :message="botNameError"
+          :message-type="botNameError ? 'error' : 'info'"
+          @blur="v$.botName.$touch()"
+        />
+
+        <TextArea
+          id="bot-description"
+          v-model="formState.botDescription"
+          :label="$t('AGENT_BOTS.FORM.DESCRIPTION.LABEL')"
+          :placeholder="$t('AGENT_BOTS.FORM.DESCRIPTION.PLACEHOLDER')"
+        />
+
+        <Input
+          id="bot-url"
+          v-model="formState.botUrl"
+          :label="$t('AGENT_BOTS.FORM.WEBHOOK_URL.LABEL')"
+          :placeholder="$t('AGENT_BOTS.FORM.WEBHOOK_URL.PLACEHOLDER')"
+          :message="botUrlError"
+          :message-type="botUrlError ? 'error' : 'info'"
+          @blur="v$.botUrl.$touch()"
         />
       </div>
 
-      <Input
-        v-model="formState.botName"
-        :label="$t('AGENT_BOTS.FORM.NAME.LABEL')"
-        :placeholder="$t('AGENT_BOTS.FORM.NAME.PLACEHOLDER')"
-        :message="botNameError"
-        :message-type="botNameError ? 'error' : 'info'"
-        @blur="v$.botName.$touch()"
-      />
-
-      <TextArea
-        v-model="formState.botDescription"
-        :label="$t('AGENT_BOTS.FORM.DESCRIPTION.LABEL')"
-        :placeholder="$t('AGENT_BOTS.FORM.DESCRIPTION.PLACEHOLDER')"
-      />
-
-      <Input
-        v-model="formState.botUrl"
-        :label="$t('AGENT_BOTS.FORM.WEBHOOK_URL.LABEL')"
-        :placeholder="$t('AGENT_BOTS.FORM.WEBHOOK_URL.PLACEHOLDER')"
-        :message="botUrlError"
-        :message-type="botUrlError ? 'error' : 'info'"
-        @blur="v$.botUrl.$touch()"
-      />
+      <div v-if="showAccessTokenInput" class="flex flex-col gap-1">
+        <label
+          v-if="type === MODAL_TYPES.EDIT"
+          class="mb-0.5 text-sm font-medium text-n-slate-12"
+        >
+          {{ $t('AGENT_BOTS.ACCESS_TOKEN.TITLE') }}
+        </label>
+        <AccessToken :value="accessToken" @on-copy="onCopyToken" />
+      </div>
 
       <div class="flex items-center justify-end w-full gap-2 px-0 py-2">
         <NextButton
@@ -236,9 +321,10 @@ defineExpose({ dialogRef });
           slate
           type="reset"
           :label="$t('AGENT_BOTS.FORM.CANCEL')"
-          @click="dialogRef.close()"
+          @click="onClickClose()"
         />
         <NextButton
+          v-if="!showAccessToken"
           type="submit"
           data-testid="label-submit"
           :label="confirmButtonLabel"

app/javascript/dashboard/routes/dashboard/settings/integrations/NewHook.vue

@@ -117,7 +117,7 @@ export default {
   <div class="flex flex-col h-auto overflow-auto integration-hooks">
     <woot-modal-header
       :header-title="integration.name"
-      :header-content="integration.short_description || integration.description"
+      :header-content="integration.short_description"
     />
     <FormKit
       v-model="values"

app/javascript/dashboard/routes/dashboard/settings/profile/AccessToken.vue

@@ -39,6 +39,7 @@ const onClick = () => {
       <template #masked>
         <button
           class="absolute top-1.5 ltr:right-0.5 rtl:left-0.5"
+          type="button"
           @click="toggleMasked"
         >
           <fluent-icon :icon="maskIcon" :size="16" />
@@ -46,7 +47,7 @@ const onClick = () => {
       </template>
     </woot-input>
     <FormButton
-      type="submit"
+      type="button"
       size="large"
       icon="text-copy"
       variant="outline"

app/javascript/dashboard/store/captain/copilotMessages.js

@@ -0,0 +1,19 @@
+import CopilotMessagesAPI from 'dashboard/api/captain/copilotMessages';
+import { createStore } from './storeFactory';
+
+export default createStore({
+  name: 'CopilotMessages',
+  API: CopilotMessagesAPI,
+  getters: {
+    getMessagesByThreadId: state => copilotThreadId => {
+      return state.records.filter(
+        record => record.copilot_thread?.id === Number(copilotThreadId)
+      );
+    },
+  },
+  actions: mutationTypes => ({
+    upsert({ commit }, data) {
+      commit(mutationTypes.UPSERT, data);
+    },
+  }),
+});

app/javascript/dashboard/store/captain/copilotThreads.js

@@ -0,0 +1,7 @@
+import CopilotThreadsAPI from 'dashboard/api/captain/copilotThreads';
+import { createStore } from './storeFactory';
+
+export default createStore({
+  name: 'CopilotThreads',
+  API: CopilotThreadsAPI,
+});

app/javascript/dashboard/store/captain/storeFactory.js

@@ -1,5 +1,11 @@
-import { throwErrorMessage } from 'dashboard/store/utils/api';
 import * as MutationHelpers from 'shared/helpers/vuex/mutationHelpers';
+import {
+  createRecord,
+  deleteRecord,
+  getRecords,
+  showRecord,
+  updateRecord,
+} from './storeFactoryHelper';
 
 export const generateMutationTypes = name => {
   const capitalizedName = name.toUpperCase();
@@ -10,6 +16,7 @@ export const generateMutationTypes = name => {
     EDIT: `EDIT_${capitalizedName}`,
     DELETE: `DELETE_${capitalizedName}`,
     SET_META: `SET_${capitalizedName}_META`,
+    UPSERT: `UPSERT_${capitalizedName}`,
   };
 };
 
@@ -33,7 +40,6 @@ export const createGetters = () => ({
   getMeta: state => state.meta,
 });
 
-// store/mutations.js
 export const createMutations = mutationTypes => ({
   [mutationTypes.SET_UI_FLAG](state, data) {
     state.uiFlags = {
@@ -51,78 +57,19 @@ export const createMutations = mutationTypes => ({
   [mutationTypes.ADD]: MutationHelpers.create,
   [mutationTypes.EDIT]: MutationHelpers.update,
   [mutationTypes.DELETE]: MutationHelpers.destroy,
+  [mutationTypes.UPSERT]: MutationHelpers.setSingleRecord,
 });
 
-// store/actions/crud.js
 export const createCrudActions = (API, mutationTypes) => ({
-  async get({ commit }, params = {}) {
-    commit(mutationTypes.SET_UI_FLAG, { fetchingList: true });
-    try {
-      const response = await API.get(params);
-      commit(mutationTypes.SET, response.data.payload);
-      commit(mutationTypes.SET_META, response.data.meta);
-      return response.data.payload;
-    } catch (error) {
-      return throwErrorMessage(error);
-    } finally {
-      commit(mutationTypes.SET_UI_FLAG, { fetchingList: false });
-    }
-  },
-
-  async show({ commit }, id) {
-    commit(mutationTypes.SET_UI_FLAG, { fetchingItem: true });
-    try {
-      const response = await API.show(id);
-      commit(mutationTypes.ADD, response.data);
-      return response.data;
-    } catch (error) {
-      return throwErrorMessage(error);
-    } finally {
-      commit(mutationTypes.SET_UI_FLAG, { fetchingItem: false });
-    }
-  },
-
-  async create({ commit }, dataObj) {
-    commit(mutationTypes.SET_UI_FLAG, { creatingItem: true });
-    try {
-      const response = await API.create(dataObj);
-      commit(mutationTypes.ADD, response.data);
-      return response.data;
-    } catch (error) {
-      return throwErrorMessage(error);
-    } finally {
-      commit(mutationTypes.SET_UI_FLAG, { creatingItem: false });
-    }
-  },
-
-  async update({ commit }, { id, ...updateObj }) {
-    commit(mutationTypes.SET_UI_FLAG, { updatingItem: true });
-    try {
-      const response = await API.update(id, updateObj);
-      commit(mutationTypes.EDIT, response.data);
-      return response.data;
-    } catch (error) {
-      return throwErrorMessage(error);
-    } finally {
-      commit(mutationTypes.SET_UI_FLAG, { updatingItem: false });
-    }
-  },
-
-  async delete({ commit }, id) {
-    commit(mutationTypes.SET_UI_FLAG, { deletingItem: true });
-    try {
-      await API.delete(id);
-      commit(mutationTypes.DELETE, id);
-      return id;
-    } catch (error) {
-      return throwErrorMessage(error);
-    } finally {
-      commit(mutationTypes.SET_UI_FLAG, { deletingItem: false });
-    }
-  },
+  get: getRecords(mutationTypes, API),
+  show: showRecord(mutationTypes, API),
+  create: createRecord(mutationTypes, API),
+  update: updateRecord(mutationTypes, API),
+  delete: deleteRecord(mutationTypes, API),
 });
+
 export const createStore = options => {
-  const { name, API, actions } = options;
+  const { name, API, actions, getters } = options;
   const mutationTypes = generateMutationTypes(name);
 
   const customActions = actions ? actions(mutationTypes) : {};
@@ -130,7 +77,10 @@ export const createStore = options => {
   return {
     namespaced: true,
     state: createInitialState(),
-    getters: createGetters(),
+    getters: {
+      ...createGetters(),
+      ...(getters || {}),
+    },
     mutations: createMutations(mutationTypes),
     actions: {
       ...createCrudActions(API, mutationTypes),

app/javascript/dashboard/store/captain/storeFactory.spec.js

@@ -0,0 +1,380 @@
+import { throwErrorMessage } from 'dashboard/store/utils/api';
+import * as MutationHelpers from 'shared/helpers/vuex/mutationHelpers';
+import {
+  generateMutationTypes,
+  createInitialState,
+  createGetters,
+  createMutations,
+  createCrudActions,
+  createStore,
+} from './storeFactory';
+
+vi.mock('dashboard/store/utils/api', () => ({
+  throwErrorMessage: vi.fn(),
+}));
+
+vi.mock('shared/helpers/vuex/mutationHelpers', () => ({
+  set: vi.fn(),
+  create: vi.fn(),
+  update: vi.fn(),
+  destroy: vi.fn(),
+  setSingleRecord: vi.fn(),
+}));
+
+describe('storeFactory', () => {
+  describe('generateMutationTypes', () => {
+    it('generates correct mutation types with capitalized name', () => {
+      const result = generateMutationTypes('test');
+      expect(result).toEqual({
+        SET_UI_FLAG: 'SET_TEST_UI_FLAG',
+        SET: 'SET_TEST',
+        ADD: 'ADD_TEST',
+        EDIT: 'EDIT_TEST',
+        DELETE: 'DELETE_TEST',
+        SET_META: 'SET_TEST_META',
+        UPSERT: 'UPSERT_TEST',
+      });
+    });
+  });
+
+  describe('createInitialState', () => {
+    it('returns the correct initial state structure', () => {
+      const result = createInitialState();
+      expect(result).toEqual({
+        records: [],
+        meta: {},
+        uiFlags: {
+          fetchingList: false,
+          fetchingItem: false,
+          creatingItem: false,
+          updatingItem: false,
+          deletingItem: false,
+        },
+      });
+    });
+  });
+
+  describe('createGetters', () => {
+    it('returns getters with correct implementations', () => {
+      const getters = createGetters();
+
+      const state = {
+        records: [{ id: 2 }, { id: 1 }, { id: 3 }],
+        uiFlags: { fetchingList: true },
+        meta: { totalCount: 10, page: 1 },
+      };
+      expect(getters.getRecords(state)).toEqual([
+        { id: 3 },
+        { id: 2 },
+        { id: 1 },
+      ]);
+
+      expect(getters.getRecord(state)(2)).toEqual({ id: 2 });
+      expect(getters.getRecord(state)(4)).toEqual({});
+
+      expect(getters.getUIFlags(state)).toEqual({
+        fetchingList: true,
+      });
+
+      expect(getters.getMeta(state)).toEqual({
+        totalCount: 10,
+        page: 1,
+      });
+    });
+  });
+
+  describe('createMutations', () => {
+    it('creates mutations with correct implementations', () => {
+      const mutationTypes = generateMutationTypes('test');
+      const mutations = createMutations(mutationTypes);
+
+      const state = { uiFlags: { fetchingList: false } };
+      mutations[mutationTypes.SET_UI_FLAG](state, { fetchingList: true });
+      expect(state.uiFlags).toEqual({ fetchingList: true });
+
+      const metaState = { meta: {} };
+      mutations[mutationTypes.SET_META](metaState, {
+        total_count: '10',
+        page: '2',
+      });
+      expect(metaState.meta).toEqual({ totalCount: 10, page: 2 });
+
+      expect(mutations[mutationTypes.SET]).toBe(MutationHelpers.set);
+      expect(mutations[mutationTypes.ADD]).toBe(MutationHelpers.create);
+      expect(mutations[mutationTypes.EDIT]).toBe(MutationHelpers.update);
+      expect(mutations[mutationTypes.DELETE]).toBe(MutationHelpers.destroy);
+      expect(mutations[mutationTypes.UPSERT]).toBe(
+        MutationHelpers.setSingleRecord
+      );
+    });
+  });
+
+  describe('createCrudActions', () => {
+    let API;
+    let commit;
+    let mutationTypes;
+    let actions;
+
+    beforeEach(() => {
+      API = {
+        get: vi.fn(),
+        show: vi.fn(),
+        create: vi.fn(),
+        update: vi.fn(),
+        delete: vi.fn(),
+      };
+      commit = vi.fn();
+      mutationTypes = generateMutationTypes('test');
+      actions = createCrudActions(API, mutationTypes);
+    });
+
+    describe('get action', () => {
+      it('handles successful API response', async () => {
+        const payload = [{ id: 1 }];
+        const meta = { total_count: 10, page: 1 };
+        API.get.mockResolvedValue({ data: { payload, meta } });
+
+        const result = await actions.get({ commit });
+
+        expect(commit).toHaveBeenCalledWith(mutationTypes.SET_UI_FLAG, {
+          fetchingList: true,
+        });
+        expect(commit).toHaveBeenCalledWith(mutationTypes.SET, payload);
+        expect(commit).toHaveBeenCalledWith(mutationTypes.SET_META, meta);
+        expect(commit).toHaveBeenCalledWith(mutationTypes.SET_UI_FLAG, {
+          fetchingList: false,
+        });
+        expect(result).toEqual(payload);
+      });
+
+      it('handles API error', async () => {
+        const error = new Error('API Error');
+        API.get.mockRejectedValue(error);
+        throwErrorMessage.mockReturnValue('Error thrown');
+
+        const result = await actions.get({ commit });
+
+        expect(commit).toHaveBeenCalledWith(mutationTypes.SET_UI_FLAG, {
+          fetchingList: true,
+        });
+        expect(throwErrorMessage).toHaveBeenCalledWith(error);
+        expect(commit).toHaveBeenCalledWith(mutationTypes.SET_UI_FLAG, {
+          fetchingList: false,
+        });
+        expect(result).toEqual('Error thrown');
+      });
+    });
+
+    describe('show action', () => {
+      it('handles successful API response', async () => {
+        const data = { id: 1, name: 'Test' };
+        API.show.mockResolvedValue({ data });
+
+        const result = await actions.show({ commit }, 1);
+
+        expect(commit).toHaveBeenCalledWith(mutationTypes.SET_UI_FLAG, {
+          fetchingItem: true,
+        });
+        expect(commit).toHaveBeenCalledWith(mutationTypes.ADD, data);
+        expect(commit).toHaveBeenCalledWith(mutationTypes.SET_UI_FLAG, {
+          fetchingItem: false,
+        });
+        expect(result).toEqual(data);
+      });
+
+      it('handles API error', async () => {
+        const error = new Error('API Error');
+        API.show.mockRejectedValue(error);
+        throwErrorMessage.mockReturnValue('Error thrown');
+
+        const result = await actions.show({ commit }, 1);
+
+        expect(commit).toHaveBeenCalledWith(mutationTypes.SET_UI_FLAG, {
+          fetchingItem: true,
+        });
+        expect(throwErrorMessage).toHaveBeenCalledWith(error);
+        expect(commit).toHaveBeenCalledWith(mutationTypes.SET_UI_FLAG, {
+          fetchingItem: false,
+        });
+        expect(result).toEqual('Error thrown');
+      });
+    });
+
+    describe('create action', () => {
+      it('handles successful API response', async () => {
+        const data = { id: 1, name: 'Test' };
+        API.create.mockResolvedValue({ data });
+
+        const result = await actions.create({ commit }, { name: 'Test' });
+
+        expect(commit).toHaveBeenCalledWith(mutationTypes.SET_UI_FLAG, {
+          creatingItem: true,
+        });
+        expect(commit).toHaveBeenCalledWith(mutationTypes.UPSERT, data);
+        expect(commit).toHaveBeenCalledWith(mutationTypes.SET_UI_FLAG, {
+          creatingItem: false,
+        });
+        expect(result).toEqual(data);
+      });
+
+      it('handles API error', async () => {
+        const error = new Error('API Error');
+        API.create.mockRejectedValue(error);
+        throwErrorMessage.mockReturnValue('Error thrown');
+
+        const result = await actions.create({ commit }, { name: 'Test' });
+
+        expect(commit).toHaveBeenCalledWith(mutationTypes.SET_UI_FLAG, {
+          creatingItem: true,
+        });
+        expect(throwErrorMessage).toHaveBeenCalledWith(error);
+        expect(commit).toHaveBeenCalledWith(mutationTypes.SET_UI_FLAG, {
+          creatingItem: false,
+        });
+        expect(result).toEqual('Error thrown');
+      });
+    });
+
+    describe('update action', () => {
+      it('handles successful API response', async () => {
+        const data = { id: 1, name: 'Updated' };
+        API.update.mockResolvedValue({ data });
+
+        const result = await actions.update(
+          { commit },
+          { id: 1, name: 'Updated' }
+        );
+
+        expect(commit).toHaveBeenCalledWith(mutationTypes.SET_UI_FLAG, {
+          updatingItem: true,
+        });
+        expect(API.update).toHaveBeenCalledWith(1, { name: 'Updated' });
+        expect(commit).toHaveBeenCalledWith(mutationTypes.EDIT, data);
+        expect(commit).toHaveBeenCalledWith(mutationTypes.SET_UI_FLAG, {
+          updatingItem: false,
+        });
+        expect(result).toEqual(data);
+      });
+
+      it('handles API error', async () => {
+        const error = new Error('API Error');
+        API.update.mockRejectedValue(error);
+        throwErrorMessage.mockReturnValue('Error thrown');
+
+        const result = await actions.update(
+          { commit },
+          { id: 1, name: 'Updated' }
+        );
+
+        expect(commit).toHaveBeenCalledWith(mutationTypes.SET_UI_FLAG, {
+          updatingItem: true,
+        });
+        expect(throwErrorMessage).toHaveBeenCalledWith(error);
+        expect(commit).toHaveBeenCalledWith(mutationTypes.SET_UI_FLAG, {
+          updatingItem: false,
+        });
+        expect(result).toEqual('Error thrown');
+      });
+    });
+
+    describe('delete action', () => {
+      it('handles successful API response', async () => {
+        API.delete.mockResolvedValue({});
+
+        const result = await actions.delete({ commit }, 1);
+
+        expect(commit).toHaveBeenCalledWith(mutationTypes.SET_UI_FLAG, {
+          deletingItem: true,
+        });
+        expect(API.delete).toHaveBeenCalledWith(1);
+        expect(commit).toHaveBeenCalledWith(mutationTypes.DELETE, 1);
+        expect(commit).toHaveBeenCalledWith(mutationTypes.SET_UI_FLAG, {
+          deletingItem: false,
+        });
+        expect(result).toEqual(1);
+      });
+
+      it('handles API error', async () => {
+        const error = new Error('API Error');
+        API.delete.mockRejectedValue(error);
+        throwErrorMessage.mockReturnValue('Error thrown');
+
+        const result = await actions.delete({ commit }, 1);
+
+        expect(commit).toHaveBeenCalledWith(mutationTypes.SET_UI_FLAG, {
+          deletingItem: true,
+        });
+        expect(throwErrorMessage).toHaveBeenCalledWith(error);
+        expect(commit).toHaveBeenCalledWith(mutationTypes.SET_UI_FLAG, {
+          deletingItem: false,
+        });
+        expect(result).toEqual('Error thrown');
+      });
+    });
+  });
+
+  describe('createStore', () => {
+    it('creates a complete store with default options', () => {
+      const API = {};
+      const store = createStore({ name: 'test', API });
+
+      expect(store.namespaced).toBe(true);
+      expect(store.state).toEqual(createInitialState());
+      expect(Object.keys(store.getters)).toEqual([
+        'getRecords',
+        'getRecord',
+        'getUIFlags',
+        'getMeta',
+      ]);
+      expect(Object.keys(store.mutations)).toEqual([
+        'SET_TEST_UI_FLAG',
+        'SET_TEST_META',
+        'SET_TEST',
+        'ADD_TEST',
+        'EDIT_TEST',
+        'DELETE_TEST',
+        'UPSERT_TEST',
+      ]);
+      expect(Object.keys(store.actions)).toEqual([
+        'get',
+        'show',
+        'create',
+        'update',
+        'delete',
+      ]);
+    });
+
+    it('creates a store with custom actions and getters', () => {
+      const API = {};
+      const customGetters = { customGetter: () => 'custom' };
+      const customActions = () => ({
+        customAction: () => 'custom',
+      });
+
+      const store = createStore({
+        name: 'test',
+        API,
+        getters: customGetters,
+        actions: customActions,
+      });
+
+      expect(store.getters).toHaveProperty('customGetter');
+      expect(store.actions).toHaveProperty('customAction');
+      expect(Object.keys(store.getters)).toEqual([
+        'getRecords',
+        'getRecord',
+        'getUIFlags',
+        'getMeta',
+        'customGetter',
+      ]);
+      expect(Object.keys(store.actions)).toEqual([
+        'get',
+        'show',
+        'create',
+        'update',
+        'delete',
+        'customAction',
+      ]);
+    });
+  });
+});

app/javascript/dashboard/store/captain/storeFactoryHelper.js

@@ -0,0 +1,77 @@
+import { throwErrorMessage } from 'dashboard/store/utils/api';
+
+export const getRecords =
+  (mutationTypes, API) =>
+  async ({ commit }, params = {}) => {
+    commit(mutationTypes.SET_UI_FLAG, { fetchingList: true });
+    try {
+      const response = await API.get(params);
+      commit(mutationTypes.SET, response.data.payload);
+      commit(mutationTypes.SET_META, response.data.meta);
+      return response.data.payload;
+    } catch (error) {
+      return throwErrorMessage(error);
+    } finally {
+      commit(mutationTypes.SET_UI_FLAG, { fetchingList: false });
+    }
+  };
+
+export const showRecord =
+  (mutationTypes, API) =>
+  async ({ commit }, id) => {
+    commit(mutationTypes.SET_UI_FLAG, { fetchingItem: true });
+    try {
+      const response = await API.show(id);
+      commit(mutationTypes.ADD, response.data);
+      return response.data;
+    } catch (error) {
+      return throwErrorMessage(error);
+    } finally {
+      commit(mutationTypes.SET_UI_FLAG, { fetchingItem: false });
+    }
+  };
+
+export const createRecord =
+  (mutationTypes, API) =>
+  async ({ commit }, dataObj) => {
+    commit(mutationTypes.SET_UI_FLAG, { creatingItem: true });
+    try {
+      const response = await API.create(dataObj);
+      commit(mutationTypes.UPSERT, response.data);
+      return response.data;
+    } catch (error) {
+      return throwErrorMessage(error);
+    } finally {
+      commit(mutationTypes.SET_UI_FLAG, { creatingItem: false });
+    }
+  };
+
+export const updateRecord =
+  (mutationTypes, API) =>
+  async ({ commit }, { id, ...updateObj }) => {
+    commit(mutationTypes.SET_UI_FLAG, { updatingItem: true });
+    try {
+      const response = await API.update(id, updateObj);
+      commit(mutationTypes.EDIT, response.data);
+      return response.data;
+    } catch (error) {
+      return throwErrorMessage(error);
+    } finally {
+      commit(mutationTypes.SET_UI_FLAG, { updatingItem: false });
+    }
+  };
+
+export const deleteRecord =
+  (mutationTypes, API) =>
+  async ({ commit }, id) => {
+    commit(mutationTypes.SET_UI_FLAG, { deletingItem: true });
+    try {
+      await API.delete(id);
+      commit(mutationTypes.DELETE, id);
+      return id;
+    } catch (error) {
+      return throwErrorMessage(error);
+    } finally {
+      commit(mutationTypes.SET_UI_FLAG, { deletingItem: false });
+    }
+  };

app/javascript/dashboard/store/index.js

@@ -51,6 +51,9 @@ import captainDocuments from './captain/document';
 import captainResponses from './captain/response';
 import captainInboxes from './captain/inboxes';
 import captainBulkActions from './captain/bulkActions';
+import copilotThreads from './captain/copilotThreads';
+import copilotMessages from './captain/copilotMessages';
+
 const plugins = [];
 
 export default createStore({
@@ -106,6 +109,8 @@ export default createStore({
     captainResponses,
     captainInboxes,
     captainBulkActions,
+    copilotThreads,
+    copilotMessages,
   },
   plugins,
 });

app/javascript/dashboard/store/modules/auth.js

@@ -2,6 +2,8 @@ import types from '../mutation-types';
 import authAPI from '../../api/auth';
 
 import { setUser, clearCookiesOnLogout } from '../utils/api';
+import SessionStorage from 'shared/helpers/sessionStorage';
+import { SESSION_STORAGE_KEYS } from 'dashboard/constants/sessionStorage';
 
 const initialState = {
   currentUser: {
@@ -145,8 +147,15 @@ export const actions = {
   updateUISettings: async ({ commit }, params) => {
     try {
       commit(types.SET_CURRENT_USER_UI_SETTINGS, params);
-      const response = await authAPI.updateUISettings(params);
-      commit(types.SET_CURRENT_USER, response.data);
+
+      const isImpersonating = SessionStorage.get(
+        SESSION_STORAGE_KEYS.IMPERSONATION_USER
+      );
+
+      if (!isImpersonating) {
+        const response = await authAPI.updateUISettings(params);
+        commit(types.SET_CURRENT_USER, response.data);
+      }
     } catch (error) {
       // Ignore error
     }

app/javascript/dashboard/store/modules/conversationSearch.js

@@ -5,12 +5,14 @@ export const initialState = {
   contactRecords: [],
   conversationRecords: [],
   messageRecords: [],
+  articleRecords: [],
   uiFlags: {
     isFetching: false,
     isSearchCompleted: false,
     contact: { isFetching: false },
     conversation: { isFetching: false },
     message: { isFetching: false },
+    article: { isFetching: false },
   },
 };
 
@@ -27,6 +29,9 @@ export const getters = {
   getMessageRecords(state) {
     return state.messageRecords;
   },
+  getArticleRecords(state) {
+    return state.articleRecords;
+  },
   getUIFlags(state) {
     return state.uiFlags;
   },
@@ -65,6 +70,7 @@ export const actions = {
         dispatch('contactSearch', { q }),
         dispatch('conversationSearch', { q }),
         dispatch('messageSearch', { q }),
+        dispatch('articleSearch', { q }),
       ]);
     } catch (error) {
       // Ignore error
@@ -108,6 +114,17 @@ export const actions = {
       commit(types.MESSAGE_SEARCH_SET_UI_FLAG, { isFetching: false });
     }
   },
+  async articleSearch({ commit }, { q, page = 1 }) {
+    commit(types.ARTICLE_SEARCH_SET_UI_FLAG, { isFetching: true });
+    try {
+      const { data } = await SearchAPI.articles({ q, page });
+      commit(types.ARTICLE_SEARCH_SET, data.payload.articles);
+    } catch (error) {
+      // Ignore error
+    } finally {
+      commit(types.ARTICLE_SEARCH_SET_UI_FLAG, { isFetching: false });
+    }
+  },
   async clearSearchResults({ commit }) {
     commit(types.CLEAR_SEARCH_RESULTS);
   },
@@ -126,6 +143,9 @@ export const mutations = {
   [types.MESSAGE_SEARCH_SET](state, records) {
     state.messageRecords = [...state.messageRecords, ...records];
   },
+  [types.ARTICLE_SEARCH_SET](state, records) {
+    state.articleRecords = [...state.articleRecords, ...records];
+  },
   [types.SEARCH_CONVERSATIONS_SET_UI_FLAG](state, uiFlags) {
     state.uiFlags = { ...state.uiFlags, ...uiFlags };
   },
@@ -141,10 +161,14 @@ export const mutations = {
   [types.MESSAGE_SEARCH_SET_UI_FLAG](state, uiFlags) {
     state.uiFlags.message = { ...state.uiFlags.message, ...uiFlags };
   },
+  [types.ARTICLE_SEARCH_SET_UI_FLAG](state, uiFlags) {
+    state.uiFlags.article = { ...state.uiFlags.article, ...uiFlags };
+  },
   [types.CLEAR_SEARCH_RESULTS](state) {
     state.contactRecords = [];
     state.conversationRecords = [];
     state.messageRecords = [];
+    state.articleRecords = [];
   },
 };
 

app/javascript/dashboard/store/modules/specs/conversationSearch/actions.spec.js

@@ -75,6 +75,7 @@ describe('#actions', () => {
         q: 'test',
       });
       expect(dispatch).toHaveBeenCalledWith('messageSearch', { q: 'test' });
+      expect(dispatch).toHaveBeenCalledWith('articleSearch', { q: 'test' });
     });
   });
 
@@ -150,6 +151,30 @@ describe('#actions', () => {
     });
   });
 
+  describe('#articleSearch', () => {
+    it('should handle successful article search', async () => {
+      axios.get.mockResolvedValue({
+        data: { payload: { articles: [{ id: 1 }] } },
+      });
+
+      await actions.articleSearch({ commit }, { q: 'test', page: 1 });
+      expect(commit.mock.calls).toEqual([
+        [types.ARTICLE_SEARCH_SET_UI_FLAG, { isFetching: true }],
+        [types.ARTICLE_SEARCH_SET, [{ id: 1 }]],
+        [types.ARTICLE_SEARCH_SET_UI_FLAG, { isFetching: false }],
+      ]);
+    });
+
+    it('should handle failed article search', async () => {
+      axios.get.mockRejectedValue({});
+      await actions.articleSearch({ commit }, { q: 'test' });
+      expect(commit.mock.calls).toEqual([
+        [types.ARTICLE_SEARCH_SET_UI_FLAG, { isFetching: true }],
+        [types.ARTICLE_SEARCH_SET_UI_FLAG, { isFetching: false }],
+      ]);
+    });
+  });
+
   describe('#clearSearchResults', () => {
     it('should commit clear search results mutation', () => {
       actions.clearSearchResults({ commit });

app/javascript/dashboard/store/modules/specs/conversationSearch/getters.spec.js

@@ -37,6 +37,15 @@ describe('#getters', () => {
     ]);
   });
 
+  it('getArticleRecords', () => {
+    const state = {
+      articleRecords: [{ id: 1, title: 'Article 1' }],
+    };
+    expect(getters.getArticleRecords(state)).toEqual([
+      { id: 1, title: 'Article 1' },
+    ]);
+  });
+
   it('getUIFlags', () => {
     const state = {
       uiFlags: {
@@ -45,6 +54,7 @@ describe('#getters', () => {
         contact: { isFetching: true },
         message: { isFetching: false },
         conversation: { isFetching: false },
+        article: { isFetching: false },
       },
     };
     expect(getters.getUIFlags(state)).toEqual({
@@ -53,6 +63,7 @@ describe('#getters', () => {
       contact: { isFetching: true },
       message: { isFetching: false },
       conversation: { isFetching: false },
+      article: { isFetching: false },
     });
   });
 });

app/javascript/dashboard/store/modules/specs/conversationSearch/mutations.spec.js

@@ -101,17 +101,39 @@ describe('#mutations', () => {
     });
   });
 
+  describe('#ARTICLE_SEARCH_SET', () => {
+    it('should append new article records to existing ones', () => {
+      const state = { articleRecords: [{ id: 1 }] };
+      mutations[types.ARTICLE_SEARCH_SET](state, [{ id: 2 }]);
+      expect(state.articleRecords).toEqual([{ id: 1 }, { id: 2 }]);
+    });
+  });
+
+  describe('#ARTICLE_SEARCH_SET_UI_FLAG', () => {
+    it('set article search UI flags correctly', () => {
+      const state = {
+        uiFlags: {
+          article: { isFetching: true },
+        },
+      };
+      mutations[types.ARTICLE_SEARCH_SET_UI_FLAG](state, { isFetching: false });
+      expect(state.uiFlags.article).toEqual({ isFetching: false });
+    });
+  });
+
   describe('#CLEAR_SEARCH_RESULTS', () => {
     it('should clear all search records', () => {
       const state = {
         contactRecords: [{ id: 1 }],
         conversationRecords: [{ id: 1 }],
         messageRecords: [{ id: 1 }],
+        articleRecords: [{ id: 1 }],
       };
       mutations[types.CLEAR_SEARCH_RESULTS](state);
       expect(state.contactRecords).toEqual([]);
       expect(state.conversationRecords).toEqual([]);
       expect(state.messageRecords).toEqual([]);
+      expect(state.articleRecords).toEqual([]);
     });
   });
 });

app/javascript/dashboard/store/mutation-types.js

@@ -317,8 +317,10 @@ export default {
   CONVERSATION_SEARCH_SET: 'CONVERSATION_SEARCH_SET',
   CONVERSATION_SEARCH_SET_UI_FLAG: 'CONVERSATION_SEARCH_SET_UI_FLAG',
   MESSAGE_SEARCH_SET: 'MESSAGE_SEARCH_SET',
+  ARTICLE_SEARCH_SET: 'ARTICLE_SEARCH_SET',
   CLEAR_SEARCH_RESULTS: 'CLEAR_SEARCH_RESULTS',
   MESSAGE_SEARCH_SET_UI_FLAG: 'MESSAGE_SEARCH_SET_UI_FLAG',
+  ARTICLE_SEARCH_SET_UI_FLAG: 'ARTICLE_SEARCH_SET_UI_FLAG',
   FULL_SEARCH_SET_UI_FLAG: 'FULL_SEARCH_SET_UI_FLAG',
   SET_CONVERSATION_PARTICIPANTS_UI_FLAG:
     'SET_CONVERSATION_PARTICIPANTS_UI_FLAG',

app/javascript/dashboard/store/utils/api.js

@@ -2,7 +2,9 @@ import fromUnixTime from 'date-fns/fromUnixTime';
 import differenceInDays from 'date-fns/differenceInDays';
 import Cookies from 'js-cookie';
 import { LOCAL_STORAGE_KEYS } from 'dashboard/constants/localStorage';
+import { SESSION_STORAGE_KEYS } from 'dashboard/constants/sessionStorage';
 import { LocalStorage } from 'shared/helpers/localStorage';
+import SessionStorage from 'shared/helpers/sessionStorage';
 import { emitter } from 'shared/helpers/mitt';
 import {
   ANALYTICS_IDENTITY,
@@ -44,6 +46,10 @@ export const clearLocalStorageOnLogout = () => {
   LocalStorage.remove(LOCAL_STORAGE_KEYS.DRAFT_MESSAGES);
 };
 
+export const clearSessionStorageOnLogout = () => {
+  SessionStorage.remove(SESSION_STORAGE_KEYS.IMPERSONATION_USER);
+};
+
 export const deleteIndexedDBOnLogout = async () => {
   let dbs = [];
   try {
@@ -75,6 +81,7 @@ export const clearCookiesOnLogout = () => {
   emitter.emit(ANALYTICS_RESET);
   clearBrowserSessionCookies();
   clearLocalStorageOnLogout();
+  clearSessionStorageOnLogout();
   const globalConfig = window.globalConfig || {};
   const logoutRedirectLink = globalConfig.LOGOUT_REDIRECT_LINK || '/';
   window.location = logoutRedirectLink;

app/javascript/portal/portalHelpers.js

@@ -25,33 +25,71 @@ export const getHeadingsfromTheArticle = () => {
   return rows;
 };
 
+/**
+ * Converts various input formats to URL objects.
+ * Handles URL objects, domain strings, relative paths, and full URLs.
+ * @param {string|URL} input - Input to convert to URL object
+ * @returns {URL|null} URL object or null if input is invalid
+ */
+const toURL = input => {
+  if (!input) return null;
+  if (input instanceof URL) return input;
+
+  if (
+    typeof input === 'string' &&
+    !input.includes('://') &&
+    !input.startsWith('/')
+  ) {
+    return new URL(`https://${input}`);
+  }
+
+  if (typeof input === 'string' && input.startsWith('/')) {
+    return new URL(input, window.location.origin);
+  }
+
+  return new URL(input);
+};
+
+/**
+ * Determines if two URLs belong to the same host by comparing their normalized URL objects.
+ * Handles various input formats including URL objects, domain strings, relative paths, and full URLs.
+ * Returns false if either URL cannot be parsed or normalized.
+ * @param {string|URL} url1 - First URL to compare
+ * @param {string|URL} url2 - Second URL to compare
+ * @returns {boolean} True if both URLs have the same host, false otherwise
+ */
+const isSameHost = (url1, url2) => {
+  try {
+    const urlObj1 = toURL(url1);
+    const urlObj2 = toURL(url2);
+
+    if (!urlObj1 || !urlObj2) return false;
+
+    return urlObj1.hostname === urlObj2.hostname;
+  } catch (error) {
+    return false;
+  }
+};
+
 export const openExternalLinksInNewTab = () => {
   const { customDomain, hostURL } = window.portalConfig;
-  const isSameHost =
-    window.location.href.includes(customDomain) ||
-    window.location.href.includes(hostURL);
-
-  // Modify external links only on articles page
   const isOnArticlePage =
-    isSameHost && document.querySelector('#cw-article-content') !== null;
+    document.querySelector('#cw-article-content') !== null;
 
   document.addEventListener('click', event => {
     if (!isOnArticlePage) return;
 
-    // Some of the links come wrapped in strong tag through prosemirror
+    const link = event.target.closest('a');
 
-    const isTagAnchor = event.target.tagName === 'A';
-    const isParentTagAnchor =
-      event.target.tagName === 'STRONG' &&
-      event.target.parentNode.tagName === 'A';
-
-    if (isTagAnchor || isParentTagAnchor) {
-      const link = isTagAnchor ? event.target : event.target.parentNode;
+    if (link) {
+      const currentLocation = window.location.href;
+      const linkHref = link.href;
 
+      // Check against current location and custom domains
       const isInternalLink =
-        link.hostname === window.location.hostname ||
-        link.href.includes(customDomain) ||
-        link.href.includes(hostURL);
+        isSameHost(linkHref, currentLocation) ||
+        (customDomain && isSameHost(linkHref, customDomain)) ||
+        (hostURL && isSameHost(linkHref, hostURL));
 
       if (!isInternalLink) {
         link.target = '_blank';

app/javascript/portal/specs/portal.spec.js

@@ -1,6 +1,9 @@
 import { describe, it, expect, beforeEach, afterEach, vi } from 'vitest';
 import { JSDOM } from 'jsdom';
-import { InitializationHelpers } from '../portalHelpers';
+import {
+  InitializationHelpers,
+  openExternalLinksInNewTab,
+} from '../portalHelpers';
 
 describe('InitializationHelpers.navigateToLocalePage', () => {
   let dom;
@@ -44,3 +47,139 @@ describe('InitializationHelpers.navigateToLocalePage', () => {
     );
   });
 });
+
+describe('openExternalLinksInNewTab', () => {
+  let dom;
+  let document;
+  let window;
+
+  beforeEach(() => {
+    dom = new JSDOM(
+      `<!DOCTYPE html>
+      <html>
+        <body>
+          <div id="cw-article-content">
+            <a href="https://external.com" id="external">External</a>
+            <a href="https://app.chatwoot.com/page" id="internal">Internal</a>
+            <a href="https://custom.domain.com/page" id="custom">Custom</a>
+            <a href="https://example.com" id="nested"><code>Code</code><strong>Bold</strong></a>
+            <ul>
+              <li>Visit the preferences centre here &gt; <a href="https://external.com" id="list-link"><strong>https://external.com</strong></a></li>
+            </ul>
+          </div>
+        </body>
+      </html>`,
+      { url: 'https://app.chatwoot.com/hc/article' }
+    );
+
+    document = dom.window.document;
+    window = dom.window;
+
+    window.portalConfig = {
+      customDomain: 'custom.domain.com',
+      hostURL: 'app.chatwoot.com',
+    };
+
+    global.document = document;
+    global.window = window;
+  });
+
+  afterEach(() => {
+    dom = null;
+    document = null;
+    window = null;
+    delete global.document;
+    delete global.window;
+  });
+
+  const simulateClick = selector => {
+    const element = document.querySelector(selector);
+    const event = new window.MouseEvent('click', { bubbles: true });
+    element.dispatchEvent(event);
+    return element.closest('a') || element;
+  };
+
+  it('opens external links in new tab', () => {
+    openExternalLinksInNewTab();
+
+    const link = simulateClick('#external');
+    expect(link.target).toBe('_blank');
+    expect(link.rel).toBe('noopener noreferrer');
+  });
+
+  it('preserves internal links', () => {
+    openExternalLinksInNewTab();
+
+    const internal = simulateClick('#internal');
+    const custom = simulateClick('#custom');
+
+    expect(internal.target).not.toBe('_blank');
+    expect(custom.target).not.toBe('_blank');
+  });
+
+  it('handles clicks on nested elements', () => {
+    openExternalLinksInNewTab();
+
+    simulateClick('#nested code');
+    simulateClick('#nested strong');
+
+    const link = document.getElementById('nested');
+    expect(link.target).toBe('_blank');
+    expect(link.rel).toBe('noopener noreferrer');
+  });
+
+  it('handles links inside list items with strong tags', () => {
+    openExternalLinksInNewTab();
+
+    // Click on the strong element inside the link in the list
+    simulateClick('#list-link strong');
+
+    const link = document.getElementById('list-link');
+    expect(link.target).toBe('_blank');
+    expect(link.rel).toBe('noopener noreferrer');
+  });
+
+  it('opens external links in a new tab even if customDomain is empty', () => {
+    window = dom.window;
+    window.portalConfig = {
+      hostURL: 'app.chatwoot.com',
+    };
+
+    global.window = window;
+
+    openExternalLinksInNewTab();
+
+    const link = simulateClick('#external');
+    const internal = simulateClick('#internal');
+    const custom = simulateClick('#custom');
+
+    expect(link.target).toBe('_blank');
+    expect(link.rel).toBe('noopener noreferrer');
+
+    expect(internal.target).not.toBe('_blank');
+    // this will be blank since the configs customDomain is empty
+    // which is a fair expectation
+    expect(custom.target).toBe('_blank');
+  });
+
+  it('opens external links in a new tab even if hostURL is empty', () => {
+    window = dom.window;
+    window.portalConfig = {
+      customDomain: 'custom.domain.com',
+    };
+
+    global.window = window;
+
+    openExternalLinksInNewTab();
+
+    const link = simulateClick('#external');
+    const internal = simulateClick('#internal');
+    const custom = simulateClick('#custom');
+
+    expect(link.target).toBe('_blank');
+    expect(link.rel).toBe('noopener noreferrer');
+
+    expect(internal.target).not.toBe('_blank');
+    expect(custom.target).not.toBe('_blank');
+  });
+});

app/javascript/shared/helpers/sessionStorage.js

@@ -0,0 +1,26 @@
+export default {
+  clearAll() {
+    window.sessionStorage.clear();
+  },
+
+  get(key) {
+    try {
+      const value = window.sessionStorage.getItem(key);
+      return value ? JSON.parse(value) : null;
+    } catch (error) {
+      return window.sessionStorage.getItem(key);
+    }
+  },
+
+  set(key, value) {
+    if (typeof value === 'object') {
+      window.sessionStorage.setItem(key, JSON.stringify(value));
+    } else {
+      window.sessionStorage.setItem(key, value);
+    }
+  },
+
+  remove(key) {
+    window.sessionStorage.removeItem(key);
+  },
+};

app/javascript/shared/helpers/specs/sessionStorage.spec.js

@@ -0,0 +1,137 @@
+import SessionStorage from '../sessionStorage';
+
+// Mocking sessionStorage
+const sessionStorageMock = (() => {
+  let store = {};
+  return {
+    getItem: key => store[key] || null,
+    setItem: (key, value) => {
+      store[key] = String(value);
+    },
+    removeItem: key => delete store[key],
+    clear: () => {
+      store = {};
+    },
+  };
+})();
+
+Object.defineProperty(window, 'sessionStorage', {
+  value: sessionStorageMock,
+});
+
+describe('SessionStorage utility', () => {
+  beforeEach(() => {
+    sessionStorage.clear();
+  });
+
+  describe('clearAll method', () => {
+    it('should clear all items from sessionStorage', () => {
+      sessionStorage.setItem('testKey1', 'testValue1');
+      sessionStorage.setItem('testKey2', 'testValue2');
+
+      SessionStorage.clearAll();
+
+      expect(sessionStorage.getItem('testKey1')).toBeNull();
+      expect(sessionStorage.getItem('testKey2')).toBeNull();
+    });
+  });
+
+  describe('get method', () => {
+    it('should retrieve and parse JSON values correctly', () => {
+      const testObject = { a: 1, b: 'test' };
+      sessionStorage.setItem('testKey', JSON.stringify(testObject));
+
+      expect(SessionStorage.get('testKey')).toEqual(testObject);
+    });
+
+    it('should return null for non-existent keys', () => {
+      expect(SessionStorage.get('nonExistentKey')).toBeNull();
+    });
+
+    it('should handle non-JSON values by returning the raw value', () => {
+      sessionStorage.setItem('testKey', 'plain string value');
+
+      expect(SessionStorage.get('testKey')).toBe('plain string value');
+    });
+
+    it('should handle malformed JSON gracefully', () => {
+      sessionStorage.setItem('testKey', '{malformed:json}');
+
+      expect(SessionStorage.get('testKey')).toBe('{malformed:json}');
+    });
+  });
+
+  describe('set method', () => {
+    it('should store object values as JSON strings', () => {
+      const testObject = { a: 1, b: 'test' };
+      SessionStorage.set('testKey', testObject);
+
+      expect(sessionStorage.getItem('testKey')).toBe(
+        JSON.stringify(testObject)
+      );
+    });
+
+    it('should store primitive values directly', () => {
+      SessionStorage.set('stringKey', 'test string');
+      expect(sessionStorage.getItem('stringKey')).toBe('test string');
+
+      SessionStorage.set('numberKey', 42);
+      expect(sessionStorage.getItem('numberKey')).toBe('42');
+
+      SessionStorage.set('booleanKey', true);
+      expect(sessionStorage.getItem('booleanKey')).toBe('true');
+    });
+
+    it('should handle null values', () => {
+      SessionStorage.set('nullKey', null);
+
+      expect(sessionStorage.getItem('nullKey')).toBe('null');
+      expect(SessionStorage.get('nullKey')).toBeNull();
+    });
+
+    it('should handle undefined values', () => {
+      SessionStorage.set('undefinedKey', undefined);
+
+      expect(sessionStorage.getItem('undefinedKey')).toBe('undefined');
+    });
+  });
+
+  describe('remove method', () => {
+    it('should remove an item from sessionStorage', () => {
+      SessionStorage.set('testKey', 'testValue');
+      expect(SessionStorage.get('testKey')).toBe('testValue');
+
+      SessionStorage.remove('testKey');
+
+      expect(SessionStorage.get('testKey')).toBeNull();
+    });
+
+    it('should do nothing when removing a non-existent key', () => {
+      expect(() => {
+        SessionStorage.remove('nonExistentKey');
+      }).not.toThrow();
+    });
+  });
+
+  describe('Integration of methods', () => {
+    it('should set, get, and remove values correctly', () => {
+      SessionStorage.set('testKey', { value: 'test' });
+
+      expect(SessionStorage.get('testKey')).toEqual({ value: 'test' });
+
+      SessionStorage.remove('testKey');
+      expect(SessionStorage.get('testKey')).toBeNull();
+    });
+
+    it('should correctly handle impersonation flag (common use case)', () => {
+      SessionStorage.set('impersonationUser', true);
+
+      expect(SessionStorage.get('impersonationUser')).toBe(true);
+
+      expect(sessionStorage.getItem('impersonationUser')).toBe('true');
+
+      SessionStorage.remove('impersonationUser');
+      expect(SessionStorage.get('impersonationUser')).toBeNull();
+    });
+  });
+});

app/javascript/v3/views/login/Index.vue

@@ -6,7 +6,8 @@ import { parseBoolean } from '@chatwoot/utils';
 import { useAlert } from 'dashboard/composables';
 import { required, email } from '@vuelidate/validators';
 import { useVuelidate } from '@vuelidate/core';
-
+import { SESSION_STORAGE_KEYS } from 'dashboard/constants/sessionStorage';
+import SessionStorage from 'shared/helpers/sessionStorage';
 // mixins
 import globalConfigMixin from 'shared/mixins/globalConfigMixin';
 
@@ -21,6 +22,8 @@ const ERROR_MESSAGES = {
   'business-account-only': 'LOGIN.OAUTH.BUSINESS_ACCOUNTS_ONLY',
 };
 
+const IMPERSONATION_URL_SEARCH_KEY = 'impersonation';
+
 export default {
   components: {
     FormInput,
@@ -112,6 +115,14 @@ export default {
       this.loginApi.message = message;
       useAlert(this.loginApi.message);
     },
+    handleImpersonation() {
+      // Detects impersonation mode via URL and sets a session flag to prevent user settings changes during impersonation.
+      const urlParams = new URLSearchParams(window.location.search);
+      const impersonation = urlParams.get(IMPERSONATION_URL_SEARCH_KEY);
+      if (impersonation) {
+        SessionStorage.set(SESSION_STORAGE_KEYS.IMPERSONATION_USER, true);
+      }
+    },
     submitLogin() {
       this.loginApi.hasErrored = false;
       this.loginApi.showLoading = true;
@@ -128,6 +139,7 @@ export default {
 
       login(credentials)
         .then(() => {
+          this.handleImpersonation();
           this.showAlertMessage(this.$t('LOGIN.API.SUCCESS_MESSAGE'));
         })
         .catch(response => {