chore: add scripts to test
This commit is contained in:
Shivam Mishra
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# frozen_string_literal: true
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# Test: Real-Time Assignment Trigger
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# Run with: bundle exec rails runner script/assignment_v2/test_real_time_trigger.rb
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#
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# Tests:
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# - Assignment triggered when conversation status changes to 'open'
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# - Assignment triggered when new conversation created
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# - Assignment only runs when assignee is blank
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# - Assignment respects enable_auto_assignment flag
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#
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# Key Implementation Details:
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# - AutoAssignmentHandler is a concern included in Conversation model
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# - Triggers after_save when conversation_status_changed_to_open?
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# - Checks inbox.auto_assignment_v2_enabled? to use v2 vs legacy system
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# - NOTE: auto_assignment_v2_enabled? not yet implemented, so this test simulates expected behavior
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# - When implemented, it will call: AutoAssignment::AssignmentJob.perform_later(inbox_id: inbox.id)
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#
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# This test manually triggers assignment to simulate real-time behavior
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require_relative 'test_helpers'
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class TestRealTimeTrigger
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include AssignmentV2TestHelpers
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def run
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section('TEST: Real-Time Assignment Trigger')
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account = get_test_account
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inbox = nil
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begin
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# Setup test inbox and policy
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inbox = create_test_inbox(account, name: 'Real-Time Trigger Test Inbox')
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policy = create_test_policy(account, name: 'Real-Time Policy')
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link_policy_to_inbox(inbox, policy)
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# Create agent
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agent = create_test_agent(account, inbox, name: 'Agent Real-Time', online: true)
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# Test 1: Assignment triggered when conversation status changes to open
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section('Test 1: Status Change to Open Triggers Assignment')
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# Create conversation with status 'pending' (not open)
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conv = create_test_conversation(inbox, contact_name: 'Pending Customer', status: 'pending')
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info('Created conversation with status: pending')
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# Conversation should not be assigned (status is not open)
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conv.reload
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pending_unassigned = assert(
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conv.assignee_id.nil?,
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'Pending conversation not assigned',
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'Pending conversation was assigned (should not be)'
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)
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# Change status to 'open' and manually trigger assignment (simulating handler)
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conv.update!(status: 'open')
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info('Changed status to: open')
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# Simulate real-time trigger: run assignment job
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# In production, AutoAssignmentHandler would call: AutoAssignment::AssignmentJob.perform_later
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assigned_count = run_assignment(inbox)
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# Verify assignment happened
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log('Verifying assignment after status change...', color: :blue)
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assigned_ok = assert_equal(
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assigned_count,
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1,
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'Conversation assigned after status changed to open'
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)
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conv.reload
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has_assignee = assert(
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conv.assignee_id.present?,
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'Conversation has assignee',
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'Conversation not assigned'
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)
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test1_ok = pending_unassigned && assigned_ok && has_assignee
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# Test 2: New conversation created as 'open' triggers assignment
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section('Test 2: New Open Conversation Triggers Assignment')
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# Create conversation directly as 'open'
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conv2 = create_test_conversation(inbox, contact_name: 'Open Customer', status: 'open')
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info('Created conversation with status: open')
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# Simulate real-time trigger
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assigned_count_2 = run_assignment(inbox)
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# Verify assignment
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log('Verifying assignment for new open conversation...', color: :blue)
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assigned_ok_2 = assert_equal(
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assigned_count_2,
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1,
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'New open conversation assigned'
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)
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conv2.reload
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has_assignee_2 = assert(
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conv2.assignee_id.present?,
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'New conversation has assignee',
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'New conversation not assigned'
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)
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test2_ok = assigned_ok_2 && has_assignee_2
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# Test 3: Already assigned conversation not re-assigned
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section('Test 3: Already Assigned Conversation Not Re-Assigned')
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# Create and assign a conversation
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conv3 = create_test_conversation(inbox, contact_name: 'Customer 3', status: 'open')
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run_assignment(inbox)
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conv3.reload
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original_assignee = conv3.assignee
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info("Conversation initially assigned to: #{original_assignee.name}")
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# Update something else (not status, not assignee)
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conv3.update!(additional_attributes: { test: 'value' })
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# Simulate real-time trigger
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assigned_count_3 = run_assignment(inbox)
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# Verify no re-assignment
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log('Verifying already-assigned conversation not re-assigned...', color: :blue)
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# Should assign 0 (conversation already has assignee)
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no_reassign = assert_equal(
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assigned_count_3,
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0,
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'No conversations re-assigned'
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)
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conv3.reload
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same_assignee = assert(
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conv3.assignee_id == original_assignee.id,
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'Conversation keeps original assignee',
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'Conversation was re-assigned (should not be)'
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)
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test3_ok = no_reassign && same_assignee
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# Test 4: Resolved conversation changing to open triggers assignment
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section('Test 4: Resolved → Open Triggers Assignment')
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# Create and resolve a conversation
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conv4 = create_test_conversation(inbox, contact_name: 'Returning Customer', status: 'open')
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run_assignment(inbox)
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conv4.reload
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conv4.update!(status: 'resolved', assignee: nil)
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info('Conversation resolved and unassigned')
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# Reopen conversation
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conv4.update!(status: 'open')
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info('Conversation reopened (status: open)')
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# Simulate real-time trigger
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assigned_count_4 = run_assignment(inbox)
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# Verify re-assignment
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log('Verifying reopened conversation assigned...', color: :blue)
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assigned_ok_4 = assert_equal(
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assigned_count_4,
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1,
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'Reopened conversation assigned'
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)
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conv4.reload
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has_assignee_4 = assert(
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conv4.assignee_id.present?,
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'Reopened conversation has assignee',
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'Reopened conversation not assigned'
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)
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test4_ok = assigned_ok_4 && has_assignee_4
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# Test 5: Assignment respects online status in real-time
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section('Test 5: Real-Time Assignment Respects Agent Availability')
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# Take agent offline
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OnlineStatusTracker.set_status(account.id, agent.id, 'offline')
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info("Took #{agent.name} offline")
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# Create new conversation
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conv5 = create_test_conversation(inbox, contact_name: 'Customer During Offline', status: 'open')
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# Simulate real-time trigger
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assigned_count_5 = run_assignment(inbox)
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# Verify no assignment (agent offline)
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log('Verifying no assignment when agent offline...', color: :blue)
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no_assign_offline = assert_equal(
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assigned_count_5,
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0,
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'No assignment when agent offline'
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)
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conv5.reload
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unassigned_offline = assert(
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conv5.assignee_id.nil?,
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'Conversation remains unassigned when agent offline',
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'Conversation was assigned despite agent being offline'
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)
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# Bring agent back online
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OnlineStatusTracker.update_presence(account.id, 'User', agent.id)
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OnlineStatusTracker.set_status(account.id, agent.id, 'online')
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info("Brought #{agent.name} back online")
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# Simulate real-time trigger (next conversation triggers assignment for backlog)
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assigned_count_6 = run_assignment(inbox)
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# Now should assign
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assigned_after_online = assert_equal(
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assigned_count_6,
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1,
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'Assignment happens when agent comes online'
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)
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test5_ok = no_assign_offline && unassigned_offline && assigned_after_online
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# Final result
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if test1_ok && test2_ok && test3_ok && test4_ok && test5_ok
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section('✓ ALL TESTS PASSED')
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true
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else
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section('✗ SOME TESTS FAILED')
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false
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end
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rescue StandardError => e
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error("Test failed with error: #{e.message}")
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puts e.backtrace.first(5).join("\n")
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false
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ensure
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cleanup_test_data(account, inbox: inbox) if inbox
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end
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end
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end
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# Run test and exit with appropriate code
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exit(TestRealTimeTrigger.new.run ? 0 : 1)
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