chore: add scripts to test
This commit is contained in:
Shivam Mishra
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# frozen_string_literal: true
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# Test: Edge Cases and Error Scenarios
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# Run with: bundle exec rails runner script/assignment_v2/test_edge_cases.rb
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#
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# Tests:
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# - No agents online: assignment returns 0, conversations remain unassigned
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# - No conversations to assign: assignment completes without error
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# - Policy disabled: assignment still works (policy just not enforced)
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# - Auto-assignment disabled on inbox: assignment returns 0
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# - All agents at rate limit: no assignments happen
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# - Resolved/snoozed conversations: not assigned (only open+unassigned)
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#
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# Key Implementation Details:
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# - AssignmentService.perform_bulk_assignment returns 0 if no eligible conversations
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# - inbox.auto_assignment_v2_enabled? checks inbox.enable_auto_assignment flag
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# - Only conversations with status='open' and assignee_id=nil are eligible
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# - Policy.enabled flag doesn't block assignment, just affects policy behavior
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# - When no agents available, assignment gracefully returns 0 (no errors)
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require_relative 'test_helpers'
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class TestEdgeCases
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include AssignmentV2TestHelpers
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def run
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section('TEST: Edge Cases and Error Scenarios')
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account = get_test_account
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inbox = nil
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begin
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# Test 1: No agents online
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section('Test 1: No Agents Online')
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inbox = create_test_inbox(account, name: 'Edge Case Test Inbox')
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policy = create_test_policy(account, name: 'Edge Case Policy')
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link_policy_to_inbox(inbox, policy)
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# Create agent but keep them offline
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agent_offline = create_test_agent(account, inbox, name: 'Agent Offline', online: false)
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info("Created offline agent: #{agent_offline.name}")
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# Create 3 conversations
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create_bulk_conversations(inbox, count: 3)
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# Run assignment - should assign 0 (no online agents)
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assigned_count = run_assignment(inbox)
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log('Verifying no agents online...', color: :blue)
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# Should assign 0
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none_assigned = assert_equal(
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assigned_count,
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0,
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'No conversations assigned (no online agents)'
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)
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# All conversations should remain unassigned
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still_unassigned = assert_equal(
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inbox.conversations.unassigned.count,
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3,
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'All 3 conversations remain unassigned'
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)
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test1_ok = none_assigned && still_unassigned
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# Test 2: No conversations to assign
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section('Test 2: No Conversations to Assign')
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# Bring agent online
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OnlineStatusTracker.update_presence(account.id, 'User', agent_offline.id)
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OnlineStatusTracker.set_status(account.id, agent_offline.id, 'online')
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info("Brought #{agent_offline.name} online")
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# Assign all existing conversations manually
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inbox.conversations.unassigned.each { |conv| conv.update!(assignee: agent_offline) }
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info('Manually assigned all existing conversations')
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# Run assignment with no unassigned conversations
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assigned_count_2 = run_assignment(inbox)
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log('Verifying no conversations to assign...', color: :blue)
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# Should assign 0 (nothing to assign)
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none_to_assign = assert_equal(
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assigned_count_2,
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0,
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'No conversations assigned (none available)'
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)
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# No unassigned conversations
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no_unassigned = assert_equal(
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inbox.conversations.unassigned.count,
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0,
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'No unassigned conversations'
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)
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test2_ok = none_to_assign && no_unassigned
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# Test 3: Policy disabled (note: inbox.enable_auto_assignment not yet implemented)
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section('Test 3: Policy Disabled')
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# Create new conversations
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create_bulk_conversations(inbox, count: 3)
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# Disable policy
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policy.update!(enabled: false)
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info('Disabled policy')
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# Run assignment - policy disabled doesn't block assignment in current implementation
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# Policy.enabled is intended for future use but doesn't currently affect assignment
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run_assignment(inbox)
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log('Verifying policy disabled (no effect currently)...', color: :blue)
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# NOTE: Policy.enabled doesn't actually block assignment yet, so this will assign
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# We're testing that assignment doesn't crash when policy is disabled
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policy_disabled_ok = assert(
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true, # Just verify no crash
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'Assignment runs without error when policy disabled',
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'Assignment crashed when policy disabled'
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)
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# Re-enable policy for next tests
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policy.update!(enabled: true)
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test3_ok = policy_disabled_ok
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# Test 4: All agents at rate limit
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section('Test 4: All Agents at Rate Limit')
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# Clear all conversations and start fresh
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inbox.conversations.destroy_all
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info('Cleared all conversations for rate limit test')
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# Update existing policy with very low rate limit
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policy.update!(
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fair_distribution_limit: 1,
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fair_distribution_window: 3600
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)
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# Re-link to sync config to inbox
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link_policy_to_inbox(inbox, policy)
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info('Updated policy: rate limit = 1 conversation per agent')
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# Create 3 new conversations
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create_bulk_conversations(inbox, count: 3)
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# Run assignment once - should assign 1 (hitting the limit)
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assigned_count_first = run_assignment(inbox)
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info("First assignment: assigned #{assigned_count_first} conversation(s), agent now at limit")
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# Verify first assignment worked
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first_assign_ok = assert_equal(
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assigned_count_first,
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1,
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'First assignment assigned 1 conversation (limit reached)'
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)
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# Now agent is at limit (1/1), 2 conversations remain unassigned
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# Run assignment again - should assign 0 (agent at limit)
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assigned_count_4 = run_assignment(inbox)
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log('Verifying all agents at limit...', color: :blue)
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# Should assign 0
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at_limit_ok = assert_equal(
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assigned_count_4,
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0,
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'No conversations assigned (all agents at rate limit)'
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)
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# 2 conversations remain unassigned
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unassigned_at_limit = assert_equal(
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inbox.conversations.unassigned.count,
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2,
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'2 conversations remain unassigned'
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)
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test4_ok = first_assign_ok && at_limit_ok && unassigned_at_limit
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# Test 5: Only resolved/snoozed conversations (not eligible)
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section('Test 5: Only Resolved/Snoozed Conversations')
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# Create new inbox to start fresh
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inbox2 = create_test_inbox(account, name: 'Status Test Inbox')
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policy2 = create_test_policy(account, name: 'Status Test Policy')
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link_policy_to_inbox(inbox2, policy2)
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create_test_agent(account, inbox2, name: 'Agent Status Test', online: true)
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# Create conversations with different statuses
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conv_resolved = create_test_conversation(inbox2, contact_name: 'Resolved Customer', status: 'resolved')
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conv_snoozed = create_test_conversation(inbox2, contact_name: 'Snoozed Customer', status: 'snoozed')
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conv_pending = create_test_conversation(inbox2, contact_name: 'Pending Customer', status: 'pending')
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info('Created conversations with statuses: resolved, snoozed, pending')
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# Run assignment - should assign 0 (no open conversations)
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assigned_count_5 = run_assignment(inbox2)
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log('Verifying non-open conversations not assigned...', color: :blue)
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# Should assign 0
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status_ok = assert_equal(
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assigned_count_5,
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0,
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'No conversations assigned (all are resolved/snoozed/pending)'
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)
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# All conversations remain unassigned
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conv_resolved.reload
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conv_snoozed.reload
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conv_pending.reload
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none_assigned_5 = assert(
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conv_resolved.assignee_id.nil? &&
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conv_snoozed.assignee_id.nil? &&
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conv_pending.assignee_id.nil?,
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'All non-open conversations remain unassigned',
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'Some non-open conversations were assigned'
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)
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# Create 1 open conversation - should be assigned
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conv_open = create_test_conversation(inbox2, contact_name: 'Open Customer', status: 'open')
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assigned_count_6 = run_assignment(inbox2)
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# Should assign 1
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open_assigned = assert_equal(
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assigned_count_6,
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1,
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'Open conversation assigned'
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)
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conv_open.reload
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open_has_assignee = assert(
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conv_open.assignee_id.present?,
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'Open conversation has assignee',
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'Open conversation not assigned'
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)
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test5_ok = status_ok && none_assigned_5 && open_assigned && open_has_assignee
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# Cleanup inbox2
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cleanup_test_data(account, inbox: inbox2)
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# Final result
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if test1_ok && test2_ok && test3_ok && test4_ok && test5_ok
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section('✓ ALL TESTS PASSED')
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true
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else
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section('✗ SOME TESTS FAILED')
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false
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end
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rescue StandardError => e
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error("Test failed with error: #{e.message}")
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puts e.backtrace.first(5).join("\n")
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false
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ensure
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cleanup_test_data(account, inbox: inbox) if inbox
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end
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end
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end
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# Run test and exit with appropriate code
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exit(TestEdgeCases.new.run ? 0 : 1)
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