Merge branch 'develop' into feat/scroll-to-notification
This commit is contained in:
Sivin Varghese
@@ -0,0 +1,78 @@
|
||||
/* global axios */
|
||||
import ApiClient from './ApiClient';
|
||||
|
||||
class SLAReportsAPI extends ApiClient {
|
||||
constructor() {
|
||||
super('applied_slas', { accountScoped: true });
|
||||
}
|
||||
|
||||
get({
|
||||
from,
|
||||
to,
|
||||
assigned_agent_id,
|
||||
inbox_id,
|
||||
team_id,
|
||||
sla_policy_id,
|
||||
label_list,
|
||||
page,
|
||||
} = {}) {
|
||||
return axios.get(this.url, {
|
||||
params: {
|
||||
since: from,
|
||||
until: to,
|
||||
assigned_agent_id,
|
||||
inbox_id,
|
||||
team_id,
|
||||
sla_policy_id,
|
||||
label_list,
|
||||
page,
|
||||
},
|
||||
});
|
||||
}
|
||||
|
||||
download({
|
||||
from,
|
||||
to,
|
||||
assigned_agent_id,
|
||||
inbox_id,
|
||||
team_id,
|
||||
sla_policy_id,
|
||||
label_list,
|
||||
} = {}) {
|
||||
return axios.get(`${this.url}/download`, {
|
||||
params: {
|
||||
since: from,
|
||||
until: to,
|
||||
assigned_agent_id,
|
||||
inbox_id,
|
||||
team_id,
|
||||
label_list,
|
||||
sla_policy_id,
|
||||
},
|
||||
});
|
||||
}
|
||||
|
||||
getMetrics({
|
||||
from,
|
||||
to,
|
||||
assigned_agent_id,
|
||||
inbox_id,
|
||||
team_id,
|
||||
label_list,
|
||||
sla_policy_id,
|
||||
} = {}) {
|
||||
return axios.get(`${this.url}/metrics`, {
|
||||
params: {
|
||||
since: from,
|
||||
until: to,
|
||||
assigned_agent_id,
|
||||
inbox_id,
|
||||
label_list,
|
||||
team_id,
|
||||
sla_policy_id,
|
||||
},
|
||||
});
|
||||
}
|
||||
}
|
||||
|
||||
export default new SLAReportsAPI();
|
||||
@@ -0,0 +1,104 @@
|
||||
import SLAReportsAPI from '../slaReports';
|
||||
import ApiClient from '../ApiClient';
|
||||
|
||||
describe('#SLAReports API', () => {
|
||||
it('creates correct instance', () => {
|
||||
expect(SLAReportsAPI).toBeInstanceOf(ApiClient);
|
||||
expect(SLAReportsAPI.apiVersion).toBe('/api/v1');
|
||||
expect(SLAReportsAPI).toHaveProperty('get');
|
||||
expect(SLAReportsAPI).toHaveProperty('getMetrics');
|
||||
});
|
||||
|
||||
describe('API calls', () => {
|
||||
const originalAxios = window.axios;
|
||||
const axiosMock = {
|
||||
post: jest.fn(() => Promise.resolve()),
|
||||
get: jest.fn(() => Promise.resolve()),
|
||||
patch: jest.fn(() => Promise.resolve()),
|
||||
delete: jest.fn(() => Promise.resolve()),
|
||||
};
|
||||
|
||||
beforeEach(() => {
|
||||
window.axios = axiosMock;
|
||||
});
|
||||
|
||||
afterEach(() => {
|
||||
window.axios = originalAxios;
|
||||
});
|
||||
|
||||
it('#get', () => {
|
||||
SLAReportsAPI.get({
|
||||
page: 1,
|
||||
from: 1622485800,
|
||||
to: 1623695400,
|
||||
assigned_agent_id: 1,
|
||||
inbox_id: 1,
|
||||
team_id: 1,
|
||||
sla_policy_id: 1,
|
||||
label_list: ['label1'],
|
||||
});
|
||||
expect(axiosMock.get).toHaveBeenCalledWith('/api/v1/applied_slas', {
|
||||
params: {
|
||||
page: 1,
|
||||
since: 1622485800,
|
||||
until: 1623695400,
|
||||
assigned_agent_id: 1,
|
||||
inbox_id: 1,
|
||||
team_id: 1,
|
||||
sla_policy_id: 1,
|
||||
label_list: ['label1'],
|
||||
},
|
||||
});
|
||||
});
|
||||
it('#getMetrics', () => {
|
||||
SLAReportsAPI.getMetrics({
|
||||
from: 1622485800,
|
||||
to: 1623695400,
|
||||
assigned_agent_id: 1,
|
||||
inbox_id: 1,
|
||||
team_id: 1,
|
||||
sla_policy_id: 1,
|
||||
label_list: ['label1'],
|
||||
});
|
||||
expect(axiosMock.get).toHaveBeenCalledWith(
|
||||
'/api/v1/applied_slas/metrics',
|
||||
{
|
||||
params: {
|
||||
since: 1622485800,
|
||||
until: 1623695400,
|
||||
assigned_agent_id: 1,
|
||||
inbox_id: 1,
|
||||
team_id: 1,
|
||||
sla_policy_id: 1,
|
||||
label_list: ['label1'],
|
||||
},
|
||||
}
|
||||
);
|
||||
});
|
||||
it('#download', () => {
|
||||
SLAReportsAPI.download({
|
||||
from: 1622485800,
|
||||
to: 1623695400,
|
||||
assigned_agent_id: 1,
|
||||
inbox_id: 1,
|
||||
team_id: 1,
|
||||
sla_policy_id: 1,
|
||||
label_list: ['label1'],
|
||||
});
|
||||
expect(axiosMock.get).toHaveBeenCalledWith(
|
||||
'/api/v1/applied_slas/download',
|
||||
{
|
||||
params: {
|
||||
since: 1622485800,
|
||||
until: 1623695400,
|
||||
assigned_agent_id: 1,
|
||||
inbox_id: 1,
|
||||
team_id: 1,
|
||||
sla_policy_id: 1,
|
||||
label_list: ['label1'],
|
||||
},
|
||||
}
|
||||
);
|
||||
});
|
||||
});
|
||||
});
|
||||
@@ -1,6 +1,13 @@
|
||||
@import '~vue2-datepicker/scss/index';
|
||||
|
||||
.date-picker {
|
||||
// To be removed one SLA reports date picker is created
|
||||
&.small {
|
||||
.mx-input {
|
||||
@apply h-8 text-sm;
|
||||
}
|
||||
}
|
||||
|
||||
&.no-margin {
|
||||
.mx-input {
|
||||
@apply mb-0;
|
||||
|
||||
@@ -11,6 +11,7 @@ body {
|
||||
'Segoe UI',
|
||||
Roboto,
|
||||
'Helvetica Neue',
|
||||
Tahoma,
|
||||
Arial,
|
||||
sans-serif !important;
|
||||
-moz-osx-font-smoothing: grayscale;
|
||||
|
||||
@@ -40,3 +40,139 @@
|
||||
.hide {
|
||||
@apply hidden;
|
||||
}
|
||||
|
||||
@layer base {
|
||||
:root {
|
||||
--color-amber-100: 255 243 208;
|
||||
--color-amber-200: 255 236 183;
|
||||
--color-amber-25: 254 253 251;
|
||||
--color-amber-300: 255 224 161;
|
||||
--color-amber-400: 245 208 140;
|
||||
--color-amber-50: 255 249 237;
|
||||
--color-amber-500: 228 187 120;
|
||||
--color-amber-600: 214 163 92;
|
||||
--color-amber-700: 214 163 92;
|
||||
--color-amber-800: 255 186 26;
|
||||
--color-amber-900: 145 89 48;
|
||||
--color-amber-950: 79 52 34;
|
||||
|
||||
--color-ash-100: 235 235 239;
|
||||
--color-ash-200: 228 228 233;
|
||||
--color-ash-25: 252 252 253;
|
||||
--color-ash-300: 221 221 227;
|
||||
--color-ash-400: 211 212 219;
|
||||
--color-ash-50: 249 249 251;
|
||||
--color-ash-500: 185 187 198;
|
||||
--color-ash-600: 139 141 152;
|
||||
--color-ash-700: 126 128 138;
|
||||
--color-ash-75: 242 242 245;
|
||||
--color-ash-800: 96 100 108;
|
||||
--color-ash-900: 28 32 36;
|
||||
|
||||
--color-primary-100: 222 234 255;
|
||||
--color-primary-200: 206 223 255;
|
||||
--color-primary-25: 252 253 254;
|
||||
--color-primary-300: 186 209 255;
|
||||
--color-primary-400: 163 190 255;
|
||||
--color-primary-50: 246 249 255;
|
||||
--color-primary-500: 131 164 250;
|
||||
--color-primary-600: 69 110 255;
|
||||
--color-primary-700: 57 95 241;
|
||||
--color-primary-75: 236 242 255;
|
||||
--color-primary-800: 53 88 217;
|
||||
--color-primary-900: 27 44 99;
|
||||
|
||||
--color-ruby-100: 255 220 225;
|
||||
--color-ruby-200: 255 206 214;
|
||||
--color-ruby-25: 255 252 253;
|
||||
--color-ruby-300: 248 191 200;
|
||||
--color-ruby-400: 239 172 184;
|
||||
--color-ruby-50: 255 247 248;
|
||||
--color-ruby-500: 229 146 163;
|
||||
--color-ruby-600: 229 70 102;
|
||||
--color-ruby-700: 220 59 93;
|
||||
--color-ruby-75: 254 234 237;
|
||||
--color-ruby-800: 202 36 77;
|
||||
--color-ruby-900: 100 23 43;
|
||||
|
||||
--color-teal-100: 224 248 243;
|
||||
--color-teal-200: 204 243 234;
|
||||
--color-teal-25: 250 254 253;
|
||||
--color-teal-300: 184 234 224;
|
||||
--color-teal-400: 161 222 210;
|
||||
--color-teal-50: 243 251 249;
|
||||
--color-teal-500: 83 185 171;
|
||||
--color-teal-600: 18 165 148;
|
||||
--color-teal-700: 13 155 138;
|
||||
--color-teal-75: 236 249 255;
|
||||
--color-teal-800: 0 133 115;
|
||||
--color-teal-900: 13 61 56;
|
||||
}
|
||||
// scss-lint:disable QualifyingElement
|
||||
body.dark {
|
||||
--color-amber-100: 57 39 15;
|
||||
--color-amber-200: 67 46 18;
|
||||
--color-amber-25: 31 19 0;
|
||||
--color-amber-300: 83 57 22;
|
||||
--color-amber-400: 111 77 29;
|
||||
--color-amber-50: 37 24 4;
|
||||
--color-amber-500: 169 118 42;
|
||||
--color-amber-600: 169 118 42;
|
||||
--color-amber-700: 255 203 71;
|
||||
--color-amber-800: 255 204 77;
|
||||
--color-amber-900: 255 231 179;
|
||||
--color-amber-950: 255 231 179;
|
||||
|
||||
--color-ash-100: 46 48 53;
|
||||
--color-ash-200: 53 55 60;
|
||||
--color-ash-25: 24 24 26;
|
||||
--color-ash-300: 60 63 68;
|
||||
--color-ash-400: 70 75 80;
|
||||
--color-ash-50: 27 27 31;
|
||||
--color-ash-500: 90 97 101;
|
||||
--color-ash-600: 105 110 119;
|
||||
--color-ash-700: 120 127 133;
|
||||
--color-ash-75: 39 40 45;
|
||||
--color-ash-800: 173 177 184;
|
||||
--color-ash-900: 237 238 240;
|
||||
|
||||
--color-primary-100: 24 43 109;
|
||||
--color-primary-200: 31 53 129;
|
||||
--color-primary-25: 11 16 31;
|
||||
--color-primary-300: 40 64 146;
|
||||
--color-primary-400: 48 76 168;
|
||||
--color-primary-50: 16 23 41;
|
||||
--color-primary-500: 57 89 196;
|
||||
--color-primary-600: 69 110 255;
|
||||
--color-primary-700: 58 96 240;
|
||||
--color-primary-75: 20 34 81;
|
||||
--color-primary-800: 140 177 255;
|
||||
--color-primary-900: 210 225 255;
|
||||
|
||||
--color-ruby-100: 78 19 37;
|
||||
--color-ruby-200: 94 26 46;
|
||||
--color-ruby-25: 25 17 19;
|
||||
--color-ruby-300: 111 37 57;
|
||||
--color-ruby-400: 136 52 71;
|
||||
--color-ruby-50: 30 21 23;
|
||||
--color-ruby-500: 179 68 90;
|
||||
--color-ruby-600: 229 70 102;
|
||||
--color-ruby-700: 236 90 114;
|
||||
--color-ruby-75: 58 20 30;
|
||||
--color-ruby-800: 255 148 157;
|
||||
--color-ruby-900: 254 210 225;
|
||||
|
||||
--color-teal-100: 2 59 55;
|
||||
--color-teal-200: 8 72 67;
|
||||
--color-teal-25: 13 21 20;
|
||||
--color-teal-300: 28 105 97;
|
||||
--color-teal-400: 28 105 97;
|
||||
--color-teal-50: 17 28 27;
|
||||
--color-teal-500: 32 126 115;
|
||||
--color-teal-600: 41 163 131;
|
||||
--color-teal-700: 14 179 158;
|
||||
--color-teal-75: 13 45 42;
|
||||
--color-teal-800: 11 216 182;
|
||||
--color-teal-900: 173 240 221;
|
||||
}
|
||||
}
|
||||
|
||||
@@ -153,6 +153,29 @@
|
||||
}
|
||||
|
||||
.multiselect-wrap--small {
|
||||
// To be removed one SLA reports date picker is created
|
||||
&.tiny {
|
||||
.multiselect.no-margin {
|
||||
@apply min-h-[32px];
|
||||
}
|
||||
|
||||
.multiselect__select {
|
||||
@apply min-h-[32px] h-8;
|
||||
|
||||
&::before {
|
||||
@apply top-[60%];
|
||||
}
|
||||
}
|
||||
|
||||
.multiselect__tags {
|
||||
@apply min-h-[32px] max-h-[32px];
|
||||
|
||||
.multiselect__single {
|
||||
@apply pt-1 pb-1;
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
.multiselect__tags,
|
||||
.multiselect__input,
|
||||
.multiselect {
|
||||
|
||||
@@ -63,12 +63,12 @@ input:focus {
|
||||
}
|
||||
|
||||
// Inputs
|
||||
input[type='text'],
|
||||
input[type='number'],
|
||||
input[type='password'],
|
||||
input[type='date'],
|
||||
input[type='email'],
|
||||
input[type='url'] {
|
||||
input[type='text']:not(.reset-base),
|
||||
input[type='number']:not(.reset-base),
|
||||
input[type='password']:not(.reset-base),
|
||||
input[type='date']:not(.reset-base),
|
||||
input[type='email']:not(.reset-base),
|
||||
input[type='url']:not(.reset-base) {
|
||||
@apply block box-border w-full transition-colors focus:border-woot-500 dark:focus:border-woot-600 duration-[0.25s] ease-[ease-in-out] h-10 appearance-none mx-0 mt-0 mb-4 p-2 rounded-md text-base font-normal bg-white dark:bg-slate-900 focus:bg-white focus:dark:bg-slate-900 text-slate-900 dark:text-slate-100 border border-solid border-slate-200 dark:border-slate-600;
|
||||
|
||||
&[disabled] {
|
||||
|
||||
@@ -118,7 +118,7 @@ button {
|
||||
@apply border border-woot-500 bg-transparent dark:bg-transparent dark:border-woot-500 text-woot-500 dark:text-woot-500 hover:bg-woot-50 dark:hover:bg-woot-900;
|
||||
|
||||
&.secondary {
|
||||
@apply text-slate-700 border-slate-200 dark:border-slate-600 dark:text-slate-100 hover:bg-slate-50 dark:hover:bg-slate-700;
|
||||
@apply text-slate-700 border-slate-100 dark:border-slate-800 dark:text-slate-100 hover:bg-slate-50 dark:hover:bg-slate-700;
|
||||
}
|
||||
|
||||
&.success {
|
||||
|
||||
@@ -1,14 +1,14 @@
|
||||
<template>
|
||||
<div
|
||||
class="conversations-list-wrap flex-basis-clamp flex-shrink-0 overflow-hidden flex flex-col border-r rtl:border-r-0 rtl:border-l border-slate-50 dark:border-slate-800/50"
|
||||
:class="{
|
||||
hide: !showConversationList,
|
||||
'list--full-width': isOnExpandedLayout,
|
||||
}"
|
||||
class="flex flex-col flex-shrink-0 overflow-hidden border-r conversations-list-wrap rtl:border-r-0 rtl:border-l border-slate-50 dark:border-slate-800/50"
|
||||
:class="[
|
||||
{ hidden: !showConversationList },
|
||||
isOnExpandedLayout ? 'basis-full' : 'flex-basis-clamp',
|
||||
]"
|
||||
>
|
||||
<slot />
|
||||
<div
|
||||
class="flex items-center justify-between py-0 px-4"
|
||||
class="flex items-center justify-between px-4 py-0"
|
||||
:class="{
|
||||
'pb-3 border-b border-slate-75 dark:border-slate-700':
|
||||
hasAppliedFiltersOrActiveFolders,
|
||||
@@ -16,7 +16,7 @@
|
||||
>
|
||||
<div class="flex max-w-[85%] justify-center items-center">
|
||||
<h1
|
||||
class="text-xl break-words overflow-hidden whitespace-nowrap font-medium text-ellipsis text-black-900 dark:text-slate-100 mb-0"
|
||||
class="text-xl font-medium break-words truncate text-black-900 dark:text-slate-100"
|
||||
:title="pageTitle"
|
||||
>
|
||||
{{ pageTitle }}
|
||||
@@ -107,7 +107,7 @@
|
||||
|
||||
<p
|
||||
v-if="!chatListLoading && !conversationList.length"
|
||||
class="overflow-auto p-4 flex justify-center items-center"
|
||||
class="flex items-center justify-center p-4 overflow-auto"
|
||||
>
|
||||
{{ $t('CHAT_LIST.LIST.404') }}
|
||||
</p>
|
||||
@@ -127,7 +127,7 @@
|
||||
/>
|
||||
<div
|
||||
ref="conversationList"
|
||||
class="conversations-list flex-1"
|
||||
class="flex-1 conversations-list"
|
||||
:class="{ 'overflow-hidden': isContextMenuOpen }"
|
||||
>
|
||||
<virtual-list
|
||||
@@ -136,16 +136,16 @@
|
||||
:data-sources="conversationList"
|
||||
:data-component="itemComponent"
|
||||
:extra-props="virtualListExtraProps"
|
||||
class="w-full overflow-auto h-full"
|
||||
class="w-full h-full overflow-auto"
|
||||
footer-tag="div"
|
||||
>
|
||||
<template #footer>
|
||||
<div v-if="chatListLoading" class="text-center">
|
||||
<span class="spinner mt-4 mb-4" />
|
||||
<span class="mt-4 mb-4 spinner" />
|
||||
</div>
|
||||
<p
|
||||
v-if="showEndOfListMessage"
|
||||
class="text-center text-slate-400 dark:text-slate-300 p-4"
|
||||
class="p-4 text-center text-slate-400 dark:text-slate-300"
|
||||
>
|
||||
{{ $t('CHAT_LIST.EOF') }}
|
||||
</p>
|
||||
@@ -1034,24 +1034,10 @@ export default {
|
||||
</style>
|
||||
|
||||
<style scoped lang="scss">
|
||||
.conversations-list-wrap {
|
||||
&.hide {
|
||||
@apply hidden;
|
||||
}
|
||||
|
||||
&.list--full-width {
|
||||
@apply basis-full;
|
||||
}
|
||||
}
|
||||
|
||||
.conversations-list {
|
||||
@apply overflow-hidden hover:overflow-y-auto;
|
||||
}
|
||||
|
||||
.load-more--button {
|
||||
@apply text-center rounded-none;
|
||||
}
|
||||
|
||||
.tab--chat-type {
|
||||
@apply py-0 px-4;
|
||||
|
||||
|
||||
@@ -2,23 +2,27 @@
|
||||
<div class="py-3 px-4">
|
||||
<div class="flex items-center mb-1">
|
||||
<h4 class="text-sm flex items-center m-0 w-full error">
|
||||
<div v-if="isAttributeTypeCheckbox" class="checkbox-wrap">
|
||||
<div v-if="isAttributeTypeCheckbox" class="flex items-center">
|
||||
<input
|
||||
v-model="editedValue"
|
||||
class="checkbox"
|
||||
class="!my-0 mr-2 ml-0"
|
||||
type="checkbox"
|
||||
@change="onUpdate"
|
||||
/>
|
||||
</div>
|
||||
<div class="flex items-center justify-between w-full">
|
||||
<span
|
||||
class="attribute-name w-full text-slate-800 dark:text-slate-100 font-medium text-sm mb-0"
|
||||
:class="{ error: $v.editedValue.$error }"
|
||||
class="w-full font-medium text-sm mb-0"
|
||||
:class="
|
||||
$v.editedValue.$error
|
||||
? 'text-red-400 dark:text-red-500'
|
||||
: 'text-slate-800 dark:text-slate-100'
|
||||
"
|
||||
>
|
||||
{{ label }}
|
||||
</span>
|
||||
<woot-button
|
||||
v-if="showActions"
|
||||
v-if="showCopyAndDeleteButton"
|
||||
v-tooltip.left="$t('CUSTOM_ATTRIBUTES.ACTIONS.DELETE')"
|
||||
variant="link"
|
||||
size="medium"
|
||||
@@ -31,7 +35,7 @@
|
||||
</h4>
|
||||
</div>
|
||||
<div v-if="notAttributeTypeCheckboxAndList">
|
||||
<div v-show="isEditing">
|
||||
<div v-if="isEditing" v-on-clickaway="onClickAway">
|
||||
<div class="mb-2 w-full flex items-center">
|
||||
<input
|
||||
ref="inputfield"
|
||||
@@ -61,7 +65,7 @@
|
||||
</div>
|
||||
<div
|
||||
v-show="!isEditing"
|
||||
class="value--view"
|
||||
class="flex group"
|
||||
:class="{ 'is-editable': showActions }"
|
||||
>
|
||||
<a
|
||||
@@ -69,35 +73,35 @@
|
||||
:href="hrefURL"
|
||||
target="_blank"
|
||||
rel="noopener noreferrer"
|
||||
class="value inline-block rounded-sm mb-0 break-all py-0.5 px-1"
|
||||
class="group-hover:bg-slate-50 group-hover:dark:bg-slate-700 inline-block rounded-sm mb-0 break-all py-0.5 px-1"
|
||||
>
|
||||
{{ urlValue }}
|
||||
</a>
|
||||
<p
|
||||
v-else
|
||||
class="value inline-block rounded-sm mb-0 break-all py-0.5 px-1"
|
||||
class="group-hover:bg-slate-50 group-hover:dark:bg-slate-700 inline-block rounded-sm mb-0 break-all py-0.5 px-1"
|
||||
>
|
||||
{{ displayValue || '---' }}
|
||||
</p>
|
||||
<div class="flex max-w-[2rem] gap-1 ml-1 rtl:mr-1 rtl:ml-0">
|
||||
<woot-button
|
||||
v-if="showActions"
|
||||
v-if="showCopyAndDeleteButton"
|
||||
v-tooltip="$t('CUSTOM_ATTRIBUTES.ACTIONS.COPY')"
|
||||
variant="link"
|
||||
size="small"
|
||||
color-scheme="secondary"
|
||||
icon="clipboard"
|
||||
class-names="edit-button"
|
||||
class-names="hidden group-hover:flex !w-6 flex-shrink-0"
|
||||
@click="onCopy"
|
||||
/>
|
||||
<woot-button
|
||||
v-if="showActions"
|
||||
v-if="showEditButton"
|
||||
v-tooltip.right="$t('CUSTOM_ATTRIBUTES.ACTIONS.EDIT')"
|
||||
variant="link"
|
||||
size="small"
|
||||
color-scheme="secondary"
|
||||
icon="edit"
|
||||
class-names="edit-button"
|
||||
class-names="hidden group-hover:flex !w-6 flex-shrink-0"
|
||||
@click="onEdit"
|
||||
/>
|
||||
</div>
|
||||
@@ -126,6 +130,7 @@
|
||||
</template>
|
||||
|
||||
<script>
|
||||
import { mixin as clickaway } from 'vue-clickaway';
|
||||
import { format, parseISO } from 'date-fns';
|
||||
import { required, url } from 'vuelidate/lib/validators';
|
||||
import { BUS_EVENTS } from 'shared/constants/busEvents';
|
||||
@@ -138,7 +143,7 @@ export default {
|
||||
components: {
|
||||
MultiselectDropdown,
|
||||
},
|
||||
mixins: [customAttributeMixin],
|
||||
mixins: [customAttributeMixin, clickaway],
|
||||
props: {
|
||||
label: { type: String, required: true },
|
||||
values: { type: Array, default: () => [] },
|
||||
@@ -160,11 +165,18 @@ export default {
|
||||
editedValue: null,
|
||||
};
|
||||
},
|
||||
|
||||
computed: {
|
||||
showCopyAndDeleteButton() {
|
||||
return this.value && this.showActions;
|
||||
},
|
||||
showEditButton() {
|
||||
return !this.value && this.showActions;
|
||||
},
|
||||
displayValue() {
|
||||
if (this.isAttributeTypeDate) {
|
||||
return new Date(this.value || new Date()).toLocaleDateString();
|
||||
return this.value
|
||||
? new Date(this.value || new Date()).toLocaleDateString()
|
||||
: '';
|
||||
}
|
||||
if (this.isAttributeTypeCheckbox) {
|
||||
return this.value === 'false' ? false : this.value;
|
||||
@@ -230,6 +242,10 @@ export default {
|
||||
this.isEditing = false;
|
||||
this.editedValue = this.formattedValue;
|
||||
},
|
||||
contactId() {
|
||||
// Fix to solve validation not resetting when contactId changes in contact page
|
||||
this.$v.$reset();
|
||||
},
|
||||
},
|
||||
|
||||
validations() {
|
||||
@@ -268,6 +284,10 @@ export default {
|
||||
this.$refs.inputfield.focus();
|
||||
}
|
||||
},
|
||||
onClickAway() {
|
||||
this.$v.$reset();
|
||||
this.isEditing = false;
|
||||
},
|
||||
onEdit() {
|
||||
this.isEditing = true;
|
||||
this.$nextTick(() => {
|
||||
@@ -294,6 +314,7 @@ export default {
|
||||
},
|
||||
onDelete() {
|
||||
this.isEditing = false;
|
||||
this.$v.$reset();
|
||||
this.$emit('delete', this.attributeKey);
|
||||
},
|
||||
onCopy() {
|
||||
@@ -304,35 +325,6 @@ export default {
|
||||
</script>
|
||||
|
||||
<style lang="scss" scoped>
|
||||
.checkbox-wrap {
|
||||
@apply flex items-center;
|
||||
}
|
||||
.checkbox {
|
||||
@apply my-0 mr-2 ml-0;
|
||||
}
|
||||
.attribute-name {
|
||||
&.error {
|
||||
@apply text-red-400 dark:text-red-500;
|
||||
}
|
||||
}
|
||||
|
||||
.edit-button {
|
||||
@apply hidden;
|
||||
}
|
||||
|
||||
.value--view {
|
||||
@apply flex;
|
||||
|
||||
&.is-editable:hover {
|
||||
.value {
|
||||
@apply bg-slate-50 dark:bg-slate-700 mb-0;
|
||||
}
|
||||
.edit-button {
|
||||
@apply block;
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
::v-deep {
|
||||
.selector-wrap {
|
||||
@apply m-0 top-1;
|
||||
|
||||
@@ -7,7 +7,13 @@
|
||||
@mousedown="handleMouseDown"
|
||||
>
|
||||
<div
|
||||
:class="modalContainerClassName"
|
||||
:class="{
|
||||
'modal-container rtl:text-right shadow-md max-h-full overflow-auto relative bg-white dark:bg-slate-800 skip-context-menu': true,
|
||||
'rounded-xl w-[37.5rem]': !fullWidth,
|
||||
'items-center rounded-none flex h-full justify-center w-full':
|
||||
fullWidth,
|
||||
[size]: true,
|
||||
}"
|
||||
@mouse.stop
|
||||
@mousedown="event => event.stopPropagation()"
|
||||
>
|
||||
@@ -16,7 +22,7 @@
|
||||
color-scheme="secondary"
|
||||
icon="dismiss"
|
||||
variant="clear"
|
||||
class="absolute ltr:right-2 rtl:left-2 top-2 z-10"
|
||||
class="absolute z-10 ltr:right-2 rtl:left-2 top-2"
|
||||
@click="close"
|
||||
/>
|
||||
<slot />
|
||||
@@ -60,15 +66,6 @@ export default {
|
||||
};
|
||||
},
|
||||
computed: {
|
||||
modalContainerClassName() {
|
||||
let className =
|
||||
'modal-container rtl:text-right shadow-md rounded-sm max-h-full overflow-auto relative w-[37.5rem] bg-white dark:bg-slate-800 skip-context-menu';
|
||||
if (this.fullWidth) {
|
||||
return `${className} items-center rounded-none flex h-full justify-center w-full`;
|
||||
}
|
||||
|
||||
return `${className} ${this.size}`;
|
||||
},
|
||||
modalClassName() {
|
||||
const modalClassNameMap = {
|
||||
centered: '',
|
||||
|
||||
@@ -1,21 +1,21 @@
|
||||
<template>
|
||||
<div class="flex flex-col items-start pt-8 px-8 pb-0">
|
||||
<div class="flex flex-col items-start px-8 pt-8 pb-0">
|
||||
<img v-if="headerImage" :src="headerImage" alt="No image" />
|
||||
<h2
|
||||
ref="modalHeaderTitle"
|
||||
class="text-slate-800 text-lg font-semibold dark:text-slate-50"
|
||||
class="text-base font-semibold leading-6 text-slate-800 dark:text-slate-50"
|
||||
>
|
||||
{{ headerTitle }}
|
||||
</h2>
|
||||
<p
|
||||
v-if="headerContent"
|
||||
ref="modalHeaderContent"
|
||||
class="w-full break-words text-slate-600 mt-2 text-sm dark:text-slate-300"
|
||||
class="w-full mt-2 text-sm leading-5 break-words text-slate-600 dark:text-slate-300"
|
||||
>
|
||||
{{ headerContent }}
|
||||
<span
|
||||
v-if="headerContentValue"
|
||||
class="font-semibold text-sm text-slate-600 dark:text-slate-300"
|
||||
class="text-sm font-semibold text-slate-600 dark:text-slate-300"
|
||||
>
|
||||
{{ headerContentValue }}
|
||||
</span>
|
||||
|
||||
@@ -12,6 +12,7 @@ const reports = accountId => ({
|
||||
'label_reports',
|
||||
'inbox_reports',
|
||||
'team_reports',
|
||||
'sla_reports',
|
||||
],
|
||||
menuItems: [
|
||||
{
|
||||
@@ -71,6 +72,14 @@ const reports = accountId => ({
|
||||
toState: frontendURL(`accounts/${accountId}/reports/teams`),
|
||||
toStateName: 'team_reports',
|
||||
},
|
||||
{
|
||||
icon: 'document-list-clock',
|
||||
label: 'REPORTS_SLA',
|
||||
hasSubMenu: false,
|
||||
featureFlag: FEATURE_FLAGS.SLA,
|
||||
toState: frontendURL(`accounts/${accountId}/reports/sla`),
|
||||
toStateName: 'sla_reports',
|
||||
},
|
||||
],
|
||||
});
|
||||
|
||||
|
||||
@@ -142,20 +142,13 @@ const settings = accountId => ({
|
||||
toStateName: 'settings_applications',
|
||||
featureFlag: FEATURE_FLAGS.INTEGRATIONS,
|
||||
},
|
||||
{
|
||||
icon: 'credit-card-person',
|
||||
label: 'BILLING',
|
||||
hasSubMenu: false,
|
||||
toState: frontendURL(`accounts/${accountId}/settings/billing`),
|
||||
toStateName: 'billing_settings_index',
|
||||
showOnlyOnCloud: true,
|
||||
},
|
||||
{
|
||||
icon: 'key',
|
||||
label: 'AUDIT_LOGS',
|
||||
hasSubMenu: false,
|
||||
toState: frontendURL(`accounts/${accountId}/settings/audit-log/list`),
|
||||
toStateName: 'auditlogs_list',
|
||||
isEnterpriseOnly: true,
|
||||
featureFlag: FEATURE_FLAGS.AUDIT_LOGS,
|
||||
beta: true,
|
||||
},
|
||||
@@ -165,9 +158,18 @@ const settings = accountId => ({
|
||||
hasSubMenu: false,
|
||||
toState: frontendURL(`accounts/${accountId}/settings/sla/list`),
|
||||
toStateName: 'sla_list',
|
||||
isEnterpriseOnly: true,
|
||||
featureFlag: FEATURE_FLAGS.SLA,
|
||||
beta: true,
|
||||
},
|
||||
{
|
||||
icon: 'credit-card-person',
|
||||
label: 'BILLING',
|
||||
hasSubMenu: false,
|
||||
toState: frontendURL(`accounts/${accountId}/settings/billing`),
|
||||
toStateName: 'billing_settings_index',
|
||||
showOnlyOnCloud: true,
|
||||
},
|
||||
],
|
||||
});
|
||||
|
||||
|
||||
@@ -2,7 +2,7 @@
|
||||
<li v-show="isMenuItemVisible" class="mt-1">
|
||||
<div v-if="hasSubMenu" class="flex justify-between">
|
||||
<span
|
||||
class="text-sm text-slate-700 dark:text-slate-200 font-semibold my-2 px-2 pt-1"
|
||||
class="px-2 pt-1 my-2 text-sm font-semibold text-slate-700 dark:text-slate-200"
|
||||
>
|
||||
{{ $t(`SIDEBAR.${menuItem.label}`) }}
|
||||
</span>
|
||||
@@ -19,7 +19,7 @@
|
||||
</div>
|
||||
<router-link
|
||||
v-else
|
||||
class="rounded-lg leading-4 font-medium flex items-center p-2 m-0 text-sm text-slate-700 dark:text-slate-100 hover:bg-slate-25 dark:hover:bg-slate-800"
|
||||
class="flex items-center p-2 m-0 text-sm font-medium leading-4 rounded-lg text-slate-700 dark:text-slate-100 hover:bg-slate-25 dark:hover:bg-slate-800"
|
||||
:class="computedClass"
|
||||
:to="menuItem && menuItem.toState"
|
||||
>
|
||||
@@ -31,7 +31,7 @@
|
||||
{{ $t(`SIDEBAR.${menuItem.label}`) }}
|
||||
<span
|
||||
v-if="showChildCount(menuItem.count)"
|
||||
class="rounded-md text-xxs font-medium mx-1 py-0 px-1"
|
||||
class="px-1 py-0 mx-1 font-medium rounded-md text-xxs"
|
||||
:class="{
|
||||
'text-slate-300 dark:text-slate-600': isCountZero && !isActiveView,
|
||||
'text-slate-600 dark:text-slate-50': !isCountZero && !isActiveView,
|
||||
@@ -46,13 +46,13 @@
|
||||
v-if="menuItem.beta"
|
||||
data-view-component="true"
|
||||
label="Beta"
|
||||
class="px-1 mx-1 inline-block font-medium leading-4 border border-green-400 text-green-500 rounded-lg text-xxs"
|
||||
class="inline-block px-1 mx-1 font-medium leading-4 text-green-500 border border-green-400 rounded-lg text-xxs"
|
||||
>
|
||||
{{ $t('SIDEBAR.BETA') }}
|
||||
</span>
|
||||
</router-link>
|
||||
|
||||
<ul v-if="hasSubMenu" class="list-none ml-0 mb-0">
|
||||
<ul v-if="hasSubMenu" class="mb-0 ml-0 list-none">
|
||||
<secondary-child-nav-item
|
||||
v-for="child in menuItem.children"
|
||||
:key="child.id"
|
||||
@@ -94,6 +94,7 @@
|
||||
import { mapGetters } from 'vuex';
|
||||
|
||||
import adminMixin from '../../../mixins/isAdmin';
|
||||
import configMixin from 'shared/mixins/configMixin';
|
||||
import {
|
||||
getInboxClassByType,
|
||||
getInboxWarningIconClass,
|
||||
@@ -107,7 +108,7 @@ import {
|
||||
|
||||
export default {
|
||||
components: { SecondaryChildNavItem },
|
||||
mixins: [adminMixin],
|
||||
mixins: [adminMixin, configMixin],
|
||||
props: {
|
||||
menuItem: {
|
||||
type: Object,
|
||||
@@ -132,15 +133,33 @@ export default {
|
||||
},
|
||||
isMenuItemVisible() {
|
||||
if (this.menuItem.globalConfigFlag) {
|
||||
// this checks for the `csmlEditorHost` flag in the global config
|
||||
// if this is present, we toggle the CSML editor menu item
|
||||
// TODO: This is very specific, and can be handled better, fix it
|
||||
return !!this.globalConfig[this.menuItem.globalConfigFlag];
|
||||
}
|
||||
|
||||
let isFeatureEnabled = true;
|
||||
if (this.menuItem.featureFlag) {
|
||||
isFeatureEnabled = this.isFeatureEnabledonAccount(
|
||||
this.accountId,
|
||||
this.menuItem.featureFlag
|
||||
);
|
||||
}
|
||||
|
||||
if (this.menuItem.isEnterpriseOnly) {
|
||||
if (!this.isEnterprise) return false;
|
||||
return isFeatureEnabled || this.globalConfig.displayManifest;
|
||||
}
|
||||
|
||||
if (this.menuItem.featureFlag) {
|
||||
return this.isFeatureEnabledonAccount(
|
||||
this.accountId,
|
||||
this.menuItem.featureFlag
|
||||
);
|
||||
}
|
||||
return true;
|
||||
|
||||
return isFeatureEnabled;
|
||||
},
|
||||
isAllConversations() {
|
||||
return (
|
||||
|
||||
@@ -1,6 +1,6 @@
|
||||
<template>
|
||||
<div
|
||||
class="ltr:mr-1 rtl:ml-1 mb-1"
|
||||
class="inline-flex ltr:mr-1 rtl:ml-1 mb-1"
|
||||
:class="labelClass"
|
||||
:style="labelStyle"
|
||||
:title="description"
|
||||
@@ -111,7 +111,7 @@ export default {
|
||||
|
||||
<style scoped lang="scss">
|
||||
.label {
|
||||
@apply inline-flex items-center font-medium text-xs rounded-[4px] gap-1 p-1 bg-slate-50 dark:bg-slate-700 text-slate-800 dark:text-slate-100 border border-solid border-slate-75 dark:border-slate-600 h-6;
|
||||
@apply items-center font-medium text-xs rounded-[4px] gap-1 p-1 bg-slate-50 dark:bg-slate-700 text-slate-800 dark:text-slate-100 border border-solid border-slate-75 dark:border-slate-600 h-6;
|
||||
|
||||
&.small {
|
||||
@apply text-xs py-0.5 px-1 leading-tight h-5;
|
||||
|
||||
@@ -1,171 +1,48 @@
|
||||
<template>
|
||||
<footer
|
||||
v-if="isFooterVisible"
|
||||
class="bg-white dark:bg-slate-800 h-12 border-t border-solid border-slate-75 dark:border-slate-700/50 flex items-center justify-between px-6"
|
||||
class="h-12 flex items-center justify-between px-6"
|
||||
>
|
||||
<div class="left-aligned-wrap">
|
||||
<div class="text-xs text-slate-600 dark:text-slate-200">
|
||||
<strong>{{ firstIndex }}</strong>
|
||||
- <strong>{{ lastIndex }}</strong> of
|
||||
<strong>{{ totalCount }}</strong> items
|
||||
</div>
|
||||
</div>
|
||||
<div class="right-aligned-wrap">
|
||||
<div
|
||||
v-if="totalCount"
|
||||
class="primary button-group pagination-button-group"
|
||||
>
|
||||
<woot-button
|
||||
size="small"
|
||||
variant="smooth"
|
||||
color-scheme="secondary"
|
||||
class-names="goto-first"
|
||||
:is-disabled="hasFirstPage"
|
||||
@click="onFirstPage"
|
||||
>
|
||||
<fluent-icon icon="chevron-left" size="18" />
|
||||
<fluent-icon
|
||||
icon="chevron-left"
|
||||
size="18"
|
||||
:class="pageFooterIconClass"
|
||||
/>
|
||||
</woot-button>
|
||||
<woot-button
|
||||
size="small"
|
||||
variant="smooth"
|
||||
color-scheme="secondary"
|
||||
:is-disabled="hasPrevPage"
|
||||
@click="onPrevPage"
|
||||
>
|
||||
<fluent-icon icon="chevron-left" size="18" />
|
||||
</woot-button>
|
||||
<woot-button
|
||||
size="small"
|
||||
variant="smooth"
|
||||
color-scheme="secondary"
|
||||
@click.prevent
|
||||
>
|
||||
{{ currentPage }}
|
||||
</woot-button>
|
||||
<woot-button
|
||||
size="small"
|
||||
variant="smooth"
|
||||
color-scheme="secondary"
|
||||
:is-disabled="hasNextPage"
|
||||
@click="onNextPage"
|
||||
>
|
||||
<fluent-icon icon="chevron-right" size="18" />
|
||||
</woot-button>
|
||||
<woot-button
|
||||
size="small"
|
||||
variant="smooth"
|
||||
color-scheme="secondary"
|
||||
class-names="goto-last"
|
||||
:is-disabled="hasLastPage"
|
||||
@click="onLastPage"
|
||||
>
|
||||
<fluent-icon icon="chevron-right" size="18" />
|
||||
<fluent-icon
|
||||
icon="chevron-right"
|
||||
size="18"
|
||||
:class="pageFooterIconClass"
|
||||
/>
|
||||
</woot-button>
|
||||
</div>
|
||||
</div>
|
||||
<table-footer-results
|
||||
:first-index="firstIndex"
|
||||
:last-index="lastIndex"
|
||||
:total-count="totalCount"
|
||||
/>
|
||||
<table-footer-pagination
|
||||
v-if="totalCount"
|
||||
:current-page="currentPage"
|
||||
:total-pages="totalPages"
|
||||
:total-count="totalCount"
|
||||
:page-size="pageSize"
|
||||
@page-change="$emit('page-change', $event)"
|
||||
/>
|
||||
</footer>
|
||||
</template>
|
||||
|
||||
<script>
|
||||
import rtlMixin from 'shared/mixins/rtlMixin';
|
||||
|
||||
export default {
|
||||
components: {},
|
||||
mixins: [rtlMixin],
|
||||
props: {
|
||||
currentPage: {
|
||||
type: Number,
|
||||
default: 1,
|
||||
},
|
||||
pageSize: {
|
||||
type: Number,
|
||||
default: 25,
|
||||
},
|
||||
totalCount: {
|
||||
type: Number,
|
||||
default: 0,
|
||||
},
|
||||
<script setup>
|
||||
import { computed } from 'vue';
|
||||
import TableFooterResults from './TableFooterResults.vue';
|
||||
import TableFooterPagination from './TableFooterPagination.vue';
|
||||
const props = defineProps({
|
||||
currentPage: {
|
||||
type: Number,
|
||||
default: 1,
|
||||
},
|
||||
computed: {
|
||||
pageFooterIconClass() {
|
||||
return this.isRTLView ? '-mr-3' : '-ml-3';
|
||||
},
|
||||
isFooterVisible() {
|
||||
return this.totalCount && !(this.firstIndex > this.totalCount);
|
||||
},
|
||||
firstIndex() {
|
||||
return this.pageSize * (this.currentPage - 1) + 1;
|
||||
},
|
||||
lastIndex() {
|
||||
return Math.min(this.totalCount, this.pageSize * this.currentPage);
|
||||
},
|
||||
searchButtonClass() {
|
||||
return this.searchQuery !== '' ? 'show' : '';
|
||||
},
|
||||
hasLastPage() {
|
||||
return !!Math.ceil(this.totalCount / this.pageSize);
|
||||
},
|
||||
hasFirstPage() {
|
||||
return this.currentPage === 1;
|
||||
},
|
||||
hasNextPage() {
|
||||
return this.currentPage === Math.ceil(this.totalCount / this.pageSize);
|
||||
},
|
||||
hasPrevPage() {
|
||||
return this.currentPage === 1;
|
||||
},
|
||||
pageSize: {
|
||||
type: Number,
|
||||
default: 25,
|
||||
},
|
||||
methods: {
|
||||
onNextPage() {
|
||||
if (this.hasNextPage) {
|
||||
return;
|
||||
}
|
||||
const newPage = this.currentPage + 1;
|
||||
this.onPageChange(newPage);
|
||||
},
|
||||
onPrevPage() {
|
||||
if (this.hasPrevPage) {
|
||||
return;
|
||||
}
|
||||
const newPage = this.currentPage - 1;
|
||||
this.onPageChange(newPage);
|
||||
},
|
||||
onFirstPage() {
|
||||
if (this.hasFirstPage) {
|
||||
return;
|
||||
}
|
||||
const newPage = 1;
|
||||
this.onPageChange(newPage);
|
||||
},
|
||||
onLastPage() {
|
||||
if (this.hasLastPage) {
|
||||
return;
|
||||
}
|
||||
const newPage = Math.ceil(this.totalCount / this.pageSize);
|
||||
this.onPageChange(newPage);
|
||||
},
|
||||
onPageChange(page) {
|
||||
this.$emit('page-change', page);
|
||||
},
|
||||
totalCount: {
|
||||
type: Number,
|
||||
default: 0,
|
||||
},
|
||||
};
|
||||
});
|
||||
const totalPages = computed(() => Math.ceil(props.totalCount / props.pageSize));
|
||||
const firstIndex = computed(() => props.pageSize * (props.currentPage - 1) + 1);
|
||||
const lastIndex = computed(() =>
|
||||
Math.min(props.totalCount, props.pageSize * props.currentPage)
|
||||
);
|
||||
const isFooterVisible = computed(
|
||||
() => props.totalCount && !(firstIndex.value > props.totalCount)
|
||||
);
|
||||
</script>
|
||||
|
||||
<style lang="scss" scoped>
|
||||
.goto-first,
|
||||
.goto-last {
|
||||
i:last-child {
|
||||
@apply -ml-1;
|
||||
}
|
||||
}
|
||||
</style>
|
||||
|
||||
@@ -0,0 +1,143 @@
|
||||
<template>
|
||||
<div class="flex items-center bg-slate-50 dark:bg-slate-800 h-8 rounded-lg">
|
||||
<woot-button
|
||||
size="small"
|
||||
variant="smooth"
|
||||
color-scheme="secondary"
|
||||
:is-disabled="hasFirstPage"
|
||||
class-names="dark:!bg-slate-800 !opacity-100 ltr:rounded-l-lg ltr:rounded-r-none rtl:rounded-r-lg rtl:rounded-l-none"
|
||||
:class="buttonClass(hasFirstPage)"
|
||||
@click="onFirstPage"
|
||||
>
|
||||
<fluent-icon
|
||||
icon="chevrons-left"
|
||||
size="20"
|
||||
icon-lib="lucide"
|
||||
:class="hasFirstPage && 'opacity-40'"
|
||||
/>
|
||||
</woot-button>
|
||||
<div class="bg-slate-75 dark:bg-slate-700/50 w-px rounded-sm h-4" />
|
||||
<woot-button
|
||||
size="small"
|
||||
variant="smooth"
|
||||
color-scheme="secondary"
|
||||
:is-disabled="hasPrevPage"
|
||||
class-names="dark:!bg-slate-800 !opacity-100 rounded-none"
|
||||
:class="buttonClass(hasPrevPage)"
|
||||
@click="onPrevPage"
|
||||
>
|
||||
<fluent-icon
|
||||
icon="chevron-left-single"
|
||||
size="20"
|
||||
icon-lib="lucide"
|
||||
:class="hasPrevPage && 'opacity-40'"
|
||||
/>
|
||||
</woot-button>
|
||||
|
||||
<div
|
||||
class="flex px-3 items-center gap-3 tabular-nums bg-slate-50 dark:bg-slate-800 text-slate-700 dark:text-slate-100"
|
||||
>
|
||||
<span class="text-sm text-slate-800 dark:text-slate-75">
|
||||
{{ currentPage }}
|
||||
</span>
|
||||
<span class="text-slate-600 dark:text-slate-500">/</span>
|
||||
<span class="text-sm text-slate-600 dark:text-slate-500">
|
||||
{{ totalPages }}
|
||||
</span>
|
||||
</div>
|
||||
<woot-button
|
||||
size="small"
|
||||
variant="smooth"
|
||||
color-scheme="secondary"
|
||||
:is-disabled="hasNextPage"
|
||||
class-names="dark:!bg-slate-800 !opacity-100 rounded-none"
|
||||
:class="buttonClass(hasNextPage)"
|
||||
@click="onNextPage"
|
||||
>
|
||||
<fluent-icon
|
||||
icon="chevron-right-single"
|
||||
size="20"
|
||||
icon-lib="lucide"
|
||||
:class="hasNextPage && 'opacity-40'"
|
||||
/>
|
||||
</woot-button>
|
||||
<div class="bg-slate-75 dark:bg-slate-700/50 w-px rounded-sm h-4" />
|
||||
<woot-button
|
||||
size="small"
|
||||
variant="smooth"
|
||||
color-scheme="secondary"
|
||||
class-names="dark:!bg-slate-800 !opacity-100 ltr:rounded-r-lg ltr:rounded-l-none rtl:rounded-l-lg rtl:rounded-r-none"
|
||||
:class="buttonClass(hasLastPage)"
|
||||
:is-disabled="hasLastPage"
|
||||
@click="onLastPage"
|
||||
>
|
||||
<fluent-icon
|
||||
icon="chevrons-right"
|
||||
size="20"
|
||||
icon-lib="lucide"
|
||||
:class="hasLastPage && 'opacity-40'"
|
||||
/>
|
||||
</woot-button>
|
||||
</div>
|
||||
</template>
|
||||
|
||||
<script setup>
|
||||
import { computed } from 'vue';
|
||||
|
||||
// Props
|
||||
const props = defineProps({
|
||||
currentPage: {
|
||||
type: Number,
|
||||
default: 1,
|
||||
},
|
||||
totalCount: {
|
||||
type: Number,
|
||||
default: 0,
|
||||
},
|
||||
totalPages: {
|
||||
type: Number,
|
||||
default: 0,
|
||||
},
|
||||
});
|
||||
|
||||
const hasLastPage = computed(
|
||||
() => props.currentPage === props.totalPages || props.totalPages === 1
|
||||
);
|
||||
const hasFirstPage = computed(() => props.currentPage === 1);
|
||||
const hasNextPage = computed(() => props.currentPage === props.totalPages);
|
||||
const hasPrevPage = computed(() => props.currentPage === 1);
|
||||
|
||||
const emit = defineEmits(['page-change']);
|
||||
|
||||
function buttonClass(hasPage) {
|
||||
if (hasPage) {
|
||||
return 'hover:!bg-slate-50 dark:hover:!bg-slate-800';
|
||||
}
|
||||
return 'dark:hover:!bg-slate-700/50';
|
||||
}
|
||||
|
||||
function onPageChange(newPage) {
|
||||
emit('page-change', newPage);
|
||||
}
|
||||
|
||||
const onNextPage = () => {
|
||||
if (!onNextPage.value) {
|
||||
onPageChange(props.currentPage + 1);
|
||||
}
|
||||
};
|
||||
const onPrevPage = () => {
|
||||
if (!hasPrevPage.value) {
|
||||
onPageChange(props.currentPage - 1);
|
||||
}
|
||||
};
|
||||
const onFirstPage = () => {
|
||||
if (!hasFirstPage.value) {
|
||||
onPageChange(1);
|
||||
}
|
||||
};
|
||||
const onLastPage = () => {
|
||||
if (!hasLastPage.value) {
|
||||
onPageChange(props.totalPages);
|
||||
}
|
||||
};
|
||||
</script>
|
||||
@@ -0,0 +1,28 @@
|
||||
<template>
|
||||
<span class="text-sm text-slate-700 dark:text-slate-200 font-medium">
|
||||
{{
|
||||
$t('GENERAL.SHOWING_RESULTS', {
|
||||
firstIndex,
|
||||
lastIndex,
|
||||
totalCount,
|
||||
})
|
||||
}}
|
||||
</span>
|
||||
</template>
|
||||
|
||||
<script setup>
|
||||
defineProps({
|
||||
firstIndex: {
|
||||
type: Number,
|
||||
default: 0,
|
||||
},
|
||||
lastIndex: {
|
||||
type: Number,
|
||||
default: 0,
|
||||
},
|
||||
totalCount: {
|
||||
type: Number,
|
||||
default: 0,
|
||||
},
|
||||
});
|
||||
</script>
|
||||
@@ -0,0 +1,39 @@
|
||||
<script setup>
|
||||
import { computed } from 'vue';
|
||||
const props = defineProps({
|
||||
span: {
|
||||
type: Number,
|
||||
required: true,
|
||||
},
|
||||
label: {
|
||||
type: String,
|
||||
required: true,
|
||||
default: '',
|
||||
},
|
||||
});
|
||||
|
||||
const spanClass = computed(() => {
|
||||
if (props.span === 1) return 'col-span-1';
|
||||
if (props.span === 2) return 'col-span-2';
|
||||
if (props.span === 3) return 'col-span-3';
|
||||
if (props.span === 4) return 'col-span-4';
|
||||
if (props.span === 5) return 'col-span-5';
|
||||
if (props.span === 6) return 'col-span-6';
|
||||
if (props.span === 7) return 'col-span-7';
|
||||
if (props.span === 8) return 'col-span-8';
|
||||
if (props.span === 9) return 'col-span-9';
|
||||
if (props.span === 10) return 'col-span-10';
|
||||
|
||||
return 'col-span-1';
|
||||
});
|
||||
</script>
|
||||
<template>
|
||||
<div
|
||||
class="flex items-center px-0 py-2 text-xs font-medium text-left uppercase text-slate-700 dark:text-slate-100 rtl:text-right"
|
||||
:class="spanClass"
|
||||
>
|
||||
<slot>
|
||||
{{ label }}
|
||||
</slot>
|
||||
</div>
|
||||
</template>
|
||||
@@ -86,7 +86,11 @@
|
||||
{{ unreadCount > 9 ? '9+' : unreadCount }}
|
||||
</span>
|
||||
</div>
|
||||
<card-labels :conversation-id="chat.id" />
|
||||
<card-labels :conversation-id="chat.id" class="mt-0.5 mx-2 mb-0">
|
||||
<template v-if="hasSlaPolicyId" #before>
|
||||
<SLA-card-label :chat="chat" class="ltr:mr-1 rtl:ml-1" />
|
||||
</template>
|
||||
</card-labels>
|
||||
</div>
|
||||
<woot-context-menu
|
||||
v-if="showContextMenu"
|
||||
@@ -125,6 +129,7 @@ import alertMixin from 'shared/mixins/alertMixin';
|
||||
import TimeAgo from 'dashboard/components/ui/TimeAgo.vue';
|
||||
import CardLabels from './conversationCardComponents/CardLabels.vue';
|
||||
import PriorityMark from './PriorityMark.vue';
|
||||
import SLACardLabel from './components/SLACardLabel.vue';
|
||||
|
||||
export default {
|
||||
components: {
|
||||
@@ -135,6 +140,7 @@ export default {
|
||||
TimeAgo,
|
||||
MessagePreview,
|
||||
PriorityMark,
|
||||
SLACardLabel,
|
||||
},
|
||||
|
||||
mixins: [inboxMixin, timeMixin, conversationMixin, alertMixin],
|
||||
@@ -252,6 +258,9 @@ export default {
|
||||
const stateInbox = this.inbox;
|
||||
return stateInbox.name || '';
|
||||
},
|
||||
hasSlaPolicyId() {
|
||||
return this.chat?.sla_policy_id;
|
||||
},
|
||||
},
|
||||
methods: {
|
||||
onCardClick(e) {
|
||||
|
||||
@@ -1,12 +1,12 @@
|
||||
<template>
|
||||
<div
|
||||
class="bg-white dark:bg-slate-900 flex justify-between items-center py-2 px-4 border-b border-slate-50 dark:border-slate-800/50 flex-col md:flex-row"
|
||||
class="flex flex-col items-center justify-between px-4 py-2 bg-white border-b dark:bg-slate-900 border-slate-50 dark:border-slate-800/50 md:flex-row"
|
||||
>
|
||||
<div
|
||||
class="flex-1 w-full min-w-0 flex flex-col items-center justify-center"
|
||||
class="flex flex-col items-center justify-center flex-1 w-full min-w-0"
|
||||
:class="isInboxView ? 'sm:flex-row' : 'md:flex-row'"
|
||||
>
|
||||
<div class="flex justify-start items-center min-w-0 w-fit max-w-full">
|
||||
<div class="flex items-center justify-start max-w-full min-w-0 w-fit">
|
||||
<back-button
|
||||
v-if="showBackButton"
|
||||
:back-url="backButtonUrl"
|
||||
@@ -19,10 +19,10 @@
|
||||
:status="currentContact.availability_status"
|
||||
/>
|
||||
<div
|
||||
class="items-start flex flex-col ml-2 rtl:ml-0 rtl:mr-2 min-w-0 w-fit overflow-hidden"
|
||||
class="flex flex-col items-start min-w-0 ml-2 overflow-hidden rtl:ml-0 rtl:mr-2 w-fit"
|
||||
>
|
||||
<div
|
||||
class="flex items-center flex-row gap-1 m-0 p-0 w-fit max-w-full"
|
||||
class="flex flex-row items-center max-w-full gap-1 p-0 m-0 w-fit"
|
||||
>
|
||||
<woot-button
|
||||
variant="link"
|
||||
@@ -31,7 +31,7 @@
|
||||
@click.prevent="$emit('contact-panel-toggle')"
|
||||
>
|
||||
<span
|
||||
class="text-base leading-tight font-medium text-slate-900 dark:text-slate-100"
|
||||
class="text-base font-medium leading-tight text-slate-900 dark:text-slate-100"
|
||||
>
|
||||
{{ currentContact.name }}
|
||||
</span>
|
||||
@@ -46,7 +46,7 @@
|
||||
</div>
|
||||
|
||||
<div
|
||||
class="conversation--header--actions items-center flex text-xs gap-2 text-ellipsis overflow-hidden whitespace-nowrap"
|
||||
class="flex items-center gap-2 overflow-hidden text-xs conversation--header--actions text-ellipsis whitespace-nowrap"
|
||||
>
|
||||
<inbox-name v-if="hasMultipleInboxes" :inbox="inbox" />
|
||||
<span
|
||||
@@ -67,9 +67,10 @@
|
||||
</div>
|
||||
</div>
|
||||
<div
|
||||
class="header-actions-wrap items-center flex flex-row flex-grow justify-end mt-3 lg:mt-0"
|
||||
class="flex flex-row items-center justify-end flex-grow gap-2 mt-3 header-actions-wrap lg:mt-0"
|
||||
:class="{ 'justify-end': isContactPanelOpen }"
|
||||
>
|
||||
<SLA-card-label v-if="hasSlaPolicyId" :chat="chat" show-extended-info />
|
||||
<more-actions :conversation-id="currentChat.id" />
|
||||
</div>
|
||||
</div>
|
||||
@@ -85,6 +86,7 @@ import inboxMixin from 'shared/mixins/inboxMixin';
|
||||
import InboxName from '../InboxName.vue';
|
||||
import MoreActions from './MoreActions.vue';
|
||||
import Thumbnail from '../Thumbnail.vue';
|
||||
import SLACardLabel from './components/SLACardLabel.vue';
|
||||
import wootConstants from 'dashboard/constants/globals';
|
||||
import { conversationListPageURL } from 'dashboard/helper/URLHelper';
|
||||
import { snoozedReopenTime } from 'dashboard/helper/snoozeHelpers';
|
||||
@@ -95,6 +97,7 @@ export default {
|
||||
InboxName,
|
||||
MoreActions,
|
||||
Thumbnail,
|
||||
SLACardLabel,
|
||||
},
|
||||
mixins: [inboxMixin, agentMixin, eventListenerMixins],
|
||||
props: {
|
||||
@@ -173,6 +176,9 @@ export default {
|
||||
hasMultipleInboxes() {
|
||||
return this.$store.getters['inboxes/getInboxes'].length > 1;
|
||||
},
|
||||
hasSlaPolicyId() {
|
||||
return this.chat?.sla_policy_id;
|
||||
},
|
||||
},
|
||||
|
||||
methods: {
|
||||
|
||||
@@ -14,11 +14,7 @@
|
||||
@click="retrySendMessage"
|
||||
/>
|
||||
</div>
|
||||
<div
|
||||
v-tooltip.top-start="messageToolTip"
|
||||
:class="bubbleClass"
|
||||
@contextmenu="openContextMenu($event)"
|
||||
>
|
||||
<div :class="bubbleClass" @contextmenu="openContextMenu($event)">
|
||||
<bubble-mail-head
|
||||
:email-attributes="contentAttributes.email"
|
||||
:cc="emailHeadAttributes.cc"
|
||||
@@ -90,7 +86,7 @@
|
||||
:id="data.id"
|
||||
:sender="data.sender"
|
||||
:story-sender="storySender"
|
||||
:external-error="externalError"
|
||||
:external-error="errorMessageTooltip"
|
||||
:story-id="`${storyId}`"
|
||||
:is-a-tweet="isATweet"
|
||||
:is-a-whatsapp-channel="isAWhatsAppChannel"
|
||||
@@ -412,14 +408,11 @@ export default {
|
||||
}
|
||||
: false;
|
||||
},
|
||||
messageToolTip() {
|
||||
if (this.isMessageDeleted) {
|
||||
return false;
|
||||
}
|
||||
errorMessageTooltip() {
|
||||
if (this.isFailed) {
|
||||
return this.externalError || this.$t(`CONVERSATION.SEND_FAILED`);
|
||||
}
|
||||
return false;
|
||||
return '';
|
||||
},
|
||||
wrapClass() {
|
||||
return {
|
||||
|
||||
+87
-37
@@ -1,47 +1,65 @@
|
||||
<template>
|
||||
<div
|
||||
class="flex items-center px-2 truncate border min-w-fit border-slate-75 dark:border-slate-700"
|
||||
:class="showExtendedInfo ? 'py-[5px] rounded-lg' : 'py-0.5 gap-1 rounded'"
|
||||
v-if="hasSlaThreshold"
|
||||
class="relative flex items-center border cursor-pointer min-w-fit border-slate-100 dark:border-slate-700"
|
||||
:class="showExtendedInfo ? 'h-[26px] rounded-lg' : 'rounded h-5'"
|
||||
>
|
||||
<div
|
||||
class="flex items-center gap-1"
|
||||
:class="
|
||||
showExtendedInfo &&
|
||||
'ltr:pr-1.5 rtl:pl-1.5 ltr:border-r rtl:border-l border-solid border-slate-75 dark:border-slate-700'
|
||||
"
|
||||
v-on-clickaway="closeSlaPopover"
|
||||
class="flex items-center w-full truncate"
|
||||
:class="showExtendedInfo ? 'px-1.5' : 'px-2 gap-1'"
|
||||
@mouseover="openSlaPopover()"
|
||||
>
|
||||
<fluent-icon
|
||||
size="14"
|
||||
:icon="slaStatus.icon"
|
||||
type="outline"
|
||||
:icon-lib="isSlaMissed ? 'lucide' : 'fluent'"
|
||||
class="flex-shrink-0"
|
||||
:class="slaTextStyles"
|
||||
/>
|
||||
<span
|
||||
v-if="showExtendedInfo"
|
||||
class="text-xs font-medium"
|
||||
:class="slaTextStyles"
|
||||
<div
|
||||
class="flex items-center gap-1"
|
||||
:class="
|
||||
showExtendedInfo &&
|
||||
'ltr:pr-1.5 rtl:pl-1.5 ltr:border-r rtl:border-l border-solid border-slate-100 dark:border-slate-700'
|
||||
"
|
||||
>
|
||||
{{ slaStatusText }}
|
||||
<fluent-icon
|
||||
size="14"
|
||||
:icon="slaStatus.icon"
|
||||
type="outline"
|
||||
:icon-lib="isSlaMissed ? 'lucide' : 'fluent'"
|
||||
class="flex-shrink-0"
|
||||
:class="slaTextStyles"
|
||||
/>
|
||||
<span
|
||||
v-if="showExtendedInfo"
|
||||
class="text-xs font-medium"
|
||||
:class="slaTextStyles"
|
||||
>
|
||||
{{ slaStatusText }}
|
||||
</span>
|
||||
</div>
|
||||
<span
|
||||
class="text-xs font-medium"
|
||||
:class="[slaTextStyles, showExtendedInfo && 'ltr:pl-1.5 rtl:pr-1.5']"
|
||||
>
|
||||
{{ slaStatus.threshold }}
|
||||
</span>
|
||||
</div>
|
||||
<span
|
||||
class="text-xs font-medium"
|
||||
:class="[slaTextStyles, showExtendedInfo && 'ltr:pl-1.5 rtl:pr-1.5']"
|
||||
>
|
||||
{{ slaStatus.threshold }}
|
||||
</span>
|
||||
<SLA-popover-card
|
||||
v-if="showSlaPopoverCard"
|
||||
:sla-missed-events="slaEvents"
|
||||
class="right-0 top-7"
|
||||
/>
|
||||
</div>
|
||||
</template>
|
||||
|
||||
<script>
|
||||
import { mapGetters } from 'vuex';
|
||||
import { evaluateSLAStatus } from '../helpers/SLAHelper';
|
||||
import SLAPopoverCard from './SLAPopoverCard.vue';
|
||||
import { mixin as clickaway } from 'vue-clickaway';
|
||||
|
||||
// const REFRESH_INTERVAL = 60000;
|
||||
const REFRESH_INTERVAL = 60000;
|
||||
|
||||
export default {
|
||||
components: {
|
||||
SLAPopoverCard,
|
||||
},
|
||||
mixins: [clickaway],
|
||||
props: {
|
||||
chat: {
|
||||
type: Object,
|
||||
@@ -55,19 +73,27 @@ export default {
|
||||
data() {
|
||||
return {
|
||||
timer: null,
|
||||
slaStatus: {},
|
||||
showSlaPopover: false,
|
||||
slaStatus: {
|
||||
threshold: null,
|
||||
isSlaMissed: false,
|
||||
type: null,
|
||||
icon: null,
|
||||
},
|
||||
};
|
||||
},
|
||||
computed: {
|
||||
...mapGetters({
|
||||
activeSLA: 'sla/getSLAById',
|
||||
}),
|
||||
slaPolicyId() {
|
||||
return this.chat?.sla_policy_id;
|
||||
},
|
||||
sla() {
|
||||
if (!this.slaPolicyId) return null;
|
||||
return this.activeSLA(this.slaPolicyId);
|
||||
appliedSLA() {
|
||||
return this.chat?.applied_sla;
|
||||
},
|
||||
slaEvents() {
|
||||
return this.chat?.sla_events;
|
||||
},
|
||||
hasSlaThreshold() {
|
||||
return this.slaStatus?.threshold;
|
||||
},
|
||||
isSlaMissed() {
|
||||
return this.slaStatus?.isSlaMissed;
|
||||
@@ -79,12 +105,17 @@ export default {
|
||||
},
|
||||
slaStatusText() {
|
||||
const upperCaseType = this.slaStatus?.type?.toUpperCase(); // FRT, NRT, or RT
|
||||
const statusKey = this.isSlaMissed ? 'BREACH' : 'DUE';
|
||||
const statusKey = this.isSlaMissed ? 'MISSED' : 'DUE';
|
||||
|
||||
return this.$t(`CONVERSATION.HEADER.SLA_STATUS.${upperCaseType}`, {
|
||||
status: this.$t(`CONVERSATION.HEADER.SLA_STATUS.${statusKey}`),
|
||||
});
|
||||
},
|
||||
showSlaPopoverCard() {
|
||||
return (
|
||||
this.showExtendedInfo && this.showSlaPopover && this.slaEvents.length
|
||||
);
|
||||
},
|
||||
},
|
||||
watch: {
|
||||
chat() {
|
||||
@@ -93,10 +124,29 @@ export default {
|
||||
},
|
||||
mounted() {
|
||||
this.updateSlaStatus();
|
||||
this.createTimer();
|
||||
},
|
||||
beforeDestroy() {
|
||||
if (this.timer) {
|
||||
clearTimeout(this.timer);
|
||||
}
|
||||
},
|
||||
methods: {
|
||||
createTimer() {
|
||||
this.timer = setTimeout(() => {
|
||||
this.updateSlaStatus();
|
||||
this.createTimer();
|
||||
}, REFRESH_INTERVAL);
|
||||
},
|
||||
updateSlaStatus() {
|
||||
this.slaStatus = evaluateSLAStatus(this.sla, this.chat);
|
||||
this.slaStatus = evaluateSLAStatus(this.appliedSLA, this.chat);
|
||||
},
|
||||
openSlaPopover() {
|
||||
if (!this.showExtendedInfo) return;
|
||||
this.showSlaPopover = true;
|
||||
},
|
||||
closeSlaPopover() {
|
||||
this.showSlaPopover = false;
|
||||
},
|
||||
},
|
||||
};
|
||||
|
||||
@@ -0,0 +1,35 @@
|
||||
<script setup>
|
||||
import { format, fromUnixTime } from 'date-fns';
|
||||
|
||||
defineProps({
|
||||
label: {
|
||||
type: String,
|
||||
required: true,
|
||||
},
|
||||
items: {
|
||||
type: Array,
|
||||
required: true,
|
||||
},
|
||||
});
|
||||
const formatDate = timestamp =>
|
||||
format(fromUnixTime(timestamp), 'MMM dd, yyyy, hh:mm a');
|
||||
</script>
|
||||
<template>
|
||||
<div class="flex justify-between w-full">
|
||||
<span
|
||||
class="text-sm sticky top-0 h-fit font-normal tracking-[-0.6%] min-w-[140px] truncate text-slate-600 dark:text-slate-200"
|
||||
>
|
||||
{{ label }}
|
||||
</span>
|
||||
<div class="flex flex-col w-full gap-2">
|
||||
<span
|
||||
v-for="item in items"
|
||||
:key="item.id"
|
||||
class="text-sm font-normal text-slate-900 dark:text-slate-25 text-right tabular-nums"
|
||||
>
|
||||
{{ formatDate(item.created_at) }}
|
||||
</span>
|
||||
<slot name="showMore" />
|
||||
</div>
|
||||
</div>
|
||||
</template>
|
||||
+85
@@ -0,0 +1,85 @@
|
||||
<script setup>
|
||||
import { ref, computed } from 'vue';
|
||||
|
||||
import wootConstants from 'dashboard/constants/globals';
|
||||
import SLAEventItem from './SLAEventItem.vue';
|
||||
|
||||
const { SLA_MISS_TYPES } = wootConstants;
|
||||
|
||||
const props = defineProps({
|
||||
slaMissedEvents: {
|
||||
type: Array,
|
||||
required: true,
|
||||
},
|
||||
});
|
||||
|
||||
const shouldShowAllNrts = ref(false);
|
||||
|
||||
const frtMisses = computed(() =>
|
||||
props.slaMissedEvents.filter(
|
||||
slaEvent => slaEvent.event_type === SLA_MISS_TYPES.FRT
|
||||
)
|
||||
);
|
||||
const nrtMisses = computed(() => {
|
||||
const missedEvents = props.slaMissedEvents.filter(
|
||||
slaEvent => slaEvent.event_type === SLA_MISS_TYPES.NRT
|
||||
);
|
||||
return shouldShowAllNrts.value ? missedEvents : missedEvents.slice(0, 6);
|
||||
});
|
||||
const rtMisses = computed(() =>
|
||||
props.slaMissedEvents.filter(
|
||||
slaEvent => slaEvent.event_type === SLA_MISS_TYPES.RT
|
||||
)
|
||||
);
|
||||
|
||||
const shouldShowMoreNRTButton = computed(() => nrtMisses.value.length > 6);
|
||||
const toggleShowAllNRT = () => {
|
||||
shouldShowAllNrts.value = !shouldShowAllNrts.value;
|
||||
};
|
||||
</script>
|
||||
<template>
|
||||
<div
|
||||
class="absolute flex flex-col items-start bg-[#fdfdfd] dark:bg-slate-800 z-50 p-4 border border-solid border-slate-75 dark:border-slate-700 w-[384px] rounded-xl gap-4 max-h-96 overflow-auto"
|
||||
>
|
||||
<span class="text-sm font-medium text-slate-900 dark:text-slate-25">
|
||||
{{ $t('SLA.EVENTS.TITLE') }}
|
||||
</span>
|
||||
<SLA-event-item
|
||||
v-if="frtMisses.length"
|
||||
:label="$t('SLA.EVENTS.FRT')"
|
||||
:items="frtMisses"
|
||||
/>
|
||||
<SLA-event-item
|
||||
v-if="nrtMisses.length"
|
||||
:label="$t('SLA.EVENTS.NRT')"
|
||||
:items="nrtMisses"
|
||||
>
|
||||
<template #showMore>
|
||||
<div
|
||||
v-if="shouldShowMoreNRTButton"
|
||||
class="flex flex-col items-end w-full"
|
||||
>
|
||||
<woot-button
|
||||
size="small"
|
||||
:icon="!shouldShowAllNrts ? 'plus-sign' : ''"
|
||||
variant="link"
|
||||
color-scheme="secondary"
|
||||
class="hover:!no-underline !gap-1 hover:!bg-transparent dark:hover:!bg-transparent"
|
||||
@click="toggleShowAllNRT"
|
||||
>
|
||||
{{
|
||||
shouldShowAllNrts
|
||||
? $t('SLA.EVENTS.HIDE', { count: nrtMisses.length })
|
||||
: $t('SLA.EVENTS.SHOW_MORE', { count: nrtMisses.length })
|
||||
}}
|
||||
</woot-button>
|
||||
</div>
|
||||
</template>
|
||||
</SLA-event-item>
|
||||
<SLA-event-item
|
||||
v-if="rtMisses.length"
|
||||
:label="$t('SLA.EVENTS.RT')"
|
||||
:items="rtMisses"
|
||||
/>
|
||||
</div>
|
||||
</template>
|
||||
+25
-15
@@ -1,13 +1,14 @@
|
||||
<template>
|
||||
<div
|
||||
v-show="activeLabels.length"
|
||||
v-if="activeLabels.length || $slots.before"
|
||||
ref="labelContainer"
|
||||
class="label-container mt-0.5 mx-2 mb-0"
|
||||
v-resize="computeVisibleLabelPosition"
|
||||
>
|
||||
<div
|
||||
class="labels-wrap flex items-end min-w-0 flex-shrink gap-y-1 flex-wrap"
|
||||
:class="{ expand: showAllLabels }"
|
||||
class="flex items-end flex-shrink min-w-0 gap-y-1"
|
||||
:class="{ 'h-auto overflow-visible flex-row flex-wrap': showAllLabels }"
|
||||
>
|
||||
<slot name="before" />
|
||||
<woot-label
|
||||
v-for="(label, index) in activeLabels"
|
||||
:key="label.id"
|
||||
@@ -26,7 +27,7 @@
|
||||
? $t('CONVERSATION.CARD.HIDE_LABELS')
|
||||
: $t('CONVERSATION.CARD.SHOW_LABELS')
|
||||
"
|
||||
class="show-more--button sticky flex-shrink-0 right-0 mr-6 rtl:rotate-180"
|
||||
class="sticky right-0 flex-shrink-0 mr-6 show-more--button rtl:rotate-180"
|
||||
color-scheme="secondary"
|
||||
variant="hollow"
|
||||
:icon="showAllLabels ? 'chevron-left' : 'chevron-right'"
|
||||
@@ -45,6 +46,11 @@ export default {
|
||||
type: Number,
|
||||
required: true,
|
||||
},
|
||||
conversationLabels: {
|
||||
type: String,
|
||||
required: false,
|
||||
default: '',
|
||||
},
|
||||
},
|
||||
data() {
|
||||
return {
|
||||
@@ -59,26 +65,34 @@ export default {
|
||||
},
|
||||
},
|
||||
mounted() {
|
||||
// the problem here is that there is a certain amount of delay between the conversation
|
||||
// card being mounted and the resize event eventually being triggered
|
||||
// This means we need to run the function immediately after the component is mounted
|
||||
// Happens especially when used in a virtual list.
|
||||
// We can make the first trigger, a standard part of the directive, in case
|
||||
// we face this issue again
|
||||
this.computeVisibleLabelPosition();
|
||||
},
|
||||
methods: {
|
||||
onShowLabels(e) {
|
||||
e.stopPropagation();
|
||||
this.showAllLabels = !this.showAllLabels;
|
||||
this.$nextTick(() => this.computeVisibleLabelPosition());
|
||||
},
|
||||
computeVisibleLabelPosition() {
|
||||
const beforeSlot = this.$slots.before ? 100 : 0;
|
||||
const labelContainer = this.$refs.labelContainer;
|
||||
const labels = this.$refs.labelContainer.querySelectorAll('.label');
|
||||
if (!labelContainer) return;
|
||||
|
||||
const labels = Array.from(labelContainer.querySelectorAll('.label'));
|
||||
let labelOffset = 0;
|
||||
this.showExpandLabelButton = false;
|
||||
|
||||
Array.from(labels).forEach((label, index) => {
|
||||
labels.forEach((label, index) => {
|
||||
labelOffset += label.offsetWidth + 8;
|
||||
|
||||
if (labelOffset < labelContainer.clientWidth - 16) {
|
||||
if (labelOffset < labelContainer.clientWidth - 16 - beforeSlot) {
|
||||
this.labelPosition = index;
|
||||
} else {
|
||||
this.showExpandLabelButton = true;
|
||||
this.showExpandLabelButton = labels.length > 1;
|
||||
}
|
||||
});
|
||||
},
|
||||
@@ -95,10 +109,6 @@ export default {
|
||||
}
|
||||
|
||||
.labels-wrap {
|
||||
&.expand {
|
||||
@apply h-auto overflow-visible flex-row flex-wrap;
|
||||
}
|
||||
|
||||
.secondary {
|
||||
@apply border border-solid border-slate-100 dark:border-slate-700;
|
||||
}
|
||||
|
||||
@@ -0,0 +1,117 @@
|
||||
const calculateThreshold = (timeOffset, threshold) => {
|
||||
// Calculate the time left for the SLA to breach or the time since the SLA has missed
|
||||
if (threshold === null) return null;
|
||||
const currentTime = Math.floor(Date.now() / 1000);
|
||||
return timeOffset + threshold - currentTime;
|
||||
};
|
||||
|
||||
const findMostUrgentSLAStatus = SLAStatuses => {
|
||||
// Sort the SLAs based on the threshold and return the most urgent SLA
|
||||
SLAStatuses.sort(
|
||||
(sla1, sla2) => Math.abs(sla1.threshold) - Math.abs(sla2.threshold)
|
||||
);
|
||||
return SLAStatuses[0];
|
||||
};
|
||||
|
||||
const formatSLATime = seconds => {
|
||||
const units = {
|
||||
y: 31536000, // 60 * 60 * 24 * 365
|
||||
mo: 2592000, // 60 * 60 * 24 * 30
|
||||
d: 86400, // 60 * 60 * 24
|
||||
h: 3600, // 60 * 60
|
||||
m: 60,
|
||||
};
|
||||
|
||||
if (seconds < 60) {
|
||||
return '1m';
|
||||
}
|
||||
|
||||
// we will only show two parts, two max granularity's, h-m, y-d, d-h, m, but no seconds
|
||||
const parts = [];
|
||||
|
||||
Object.keys(units).forEach(unit => {
|
||||
const value = Math.floor(seconds / units[unit]);
|
||||
if (seconds < 60 && parts.length > 0) return;
|
||||
if (parts.length === 2) return;
|
||||
if (value > 0) {
|
||||
parts.push(value + unit);
|
||||
seconds -= value * units[unit];
|
||||
}
|
||||
});
|
||||
return parts.join(' ');
|
||||
};
|
||||
|
||||
const createSLAObject = (
|
||||
type,
|
||||
{
|
||||
sla_first_response_time_threshold: frtThreshold,
|
||||
sla_next_response_time_threshold: nrtThreshold,
|
||||
sla_resolution_time_threshold: rtThreshold,
|
||||
created_at: createdAt,
|
||||
} = {},
|
||||
{
|
||||
first_reply_created_at: firstReplyCreatedAt,
|
||||
waiting_since: waitingSince,
|
||||
status,
|
||||
} = {}
|
||||
) => {
|
||||
// Mapping of breach types to their logic
|
||||
const SLATypes = {
|
||||
FRT: {
|
||||
threshold: calculateThreshold(createdAt, frtThreshold),
|
||||
// Check FRT only if threshold is not null and first reply hasn't been made
|
||||
condition:
|
||||
frtThreshold !== null &&
|
||||
(!firstReplyCreatedAt || firstReplyCreatedAt === 0),
|
||||
},
|
||||
NRT: {
|
||||
threshold: calculateThreshold(waitingSince, nrtThreshold),
|
||||
// Check NRT only if threshold is not null, first reply has been made and we are waiting since
|
||||
condition:
|
||||
nrtThreshold !== null && !!firstReplyCreatedAt && !!waitingSince,
|
||||
},
|
||||
RT: {
|
||||
threshold: calculateThreshold(createdAt, rtThreshold),
|
||||
// Check RT only if the conversation is open and threshold is not null
|
||||
condition: status === 'open' && rtThreshold !== null,
|
||||
},
|
||||
};
|
||||
|
||||
const SLAStatus = SLATypes[type];
|
||||
return SLAStatus ? { ...SLAStatus, type } : null;
|
||||
};
|
||||
|
||||
const evaluateSLAConditions = (appliedSla, chat) => {
|
||||
// Filter out the SLA based on conditions and update the object with the breach status(icon, isSlaMissed)
|
||||
const SLATypes = ['FRT', 'NRT', 'RT'];
|
||||
return SLATypes.map(type => createSLAObject(type, appliedSla, chat))
|
||||
.filter(SLAStatus => SLAStatus && SLAStatus.condition)
|
||||
.map(SLAStatus => ({
|
||||
...SLAStatus,
|
||||
icon: SLAStatus.threshold <= 0 ? 'flame' : 'alarm',
|
||||
isSlaMissed: SLAStatus.threshold <= 0,
|
||||
}));
|
||||
};
|
||||
|
||||
export const evaluateSLAStatus = (appliedSla, chat) => {
|
||||
if (!appliedSla || !chat)
|
||||
return { type: '', threshold: '', icon: '', isSlaMissed: false };
|
||||
|
||||
// Filter out the SLA and create the object for each breach
|
||||
const SLAStatuses = evaluateSLAConditions(appliedSla, chat);
|
||||
|
||||
// Return the most urgent SLA which is latest to breach or has missed
|
||||
const mostUrgent = findMostUrgentSLAStatus(SLAStatuses);
|
||||
return mostUrgent
|
||||
? {
|
||||
type: mostUrgent.type,
|
||||
threshold: formatSLATime(
|
||||
mostUrgent.threshold <= 0
|
||||
? -mostUrgent.threshold
|
||||
: mostUrgent.threshold
|
||||
),
|
||||
icon: mostUrgent.icon,
|
||||
isSlaMissed: mostUrgent.isSlaMissed,
|
||||
}
|
||||
: { type: '', threshold: '', icon: '', isSlaMissed: false };
|
||||
};
|
||||
+150
@@ -0,0 +1,150 @@
|
||||
import { evaluateSLAStatus } from '../SLAHelper';
|
||||
|
||||
beforeEach(() => {
|
||||
jest
|
||||
.spyOn(Date, 'now')
|
||||
.mockImplementation(() => new Date('2024-01-01T00:00:00Z').getTime());
|
||||
});
|
||||
|
||||
afterEach(() => {
|
||||
jest.restoreAllMocks();
|
||||
});
|
||||
|
||||
describe('SLAHelper', () => {
|
||||
describe('evaluateSLAStatus', () => {
|
||||
it('returns an empty object when sla or chat is not present', () => {
|
||||
expect(evaluateSLAStatus(null, null)).toEqual({
|
||||
type: '',
|
||||
threshold: '',
|
||||
icon: '',
|
||||
isSlaMissed: false,
|
||||
});
|
||||
});
|
||||
|
||||
// Case when FRT SLA is missed
|
||||
it('correctly identifies a missed FRT SLA', () => {
|
||||
const appliedSla = {
|
||||
sla_first_response_time_threshold: 600,
|
||||
sla_next_response_time_threshold: 1200,
|
||||
sla_resolution_time_threshold: 1800,
|
||||
created_at: 1704066540,
|
||||
};
|
||||
const chatMissed = {
|
||||
first_reply_created_at: 0,
|
||||
waiting_since: 0,
|
||||
status: 'open',
|
||||
};
|
||||
expect(evaluateSLAStatus(appliedSla, chatMissed)).toEqual({
|
||||
type: 'FRT',
|
||||
threshold: '1m',
|
||||
icon: 'flame',
|
||||
isSlaMissed: true,
|
||||
});
|
||||
});
|
||||
|
||||
// Case when FRT SLA is not missed
|
||||
it('correctly identifies an FRT SLA not yet breached', () => {
|
||||
const appliedSla = {
|
||||
sla_first_response_time_threshold: 600,
|
||||
sla_next_response_time_threshold: 1200,
|
||||
sla_resolution_time_threshold: 1800,
|
||||
created_at: 1704066660,
|
||||
};
|
||||
const chatNotMissed = {
|
||||
first_reply_created_at: 0,
|
||||
waiting_since: 0,
|
||||
status: 'open',
|
||||
};
|
||||
expect(evaluateSLAStatus(appliedSla, chatNotMissed)).toEqual({
|
||||
type: 'FRT',
|
||||
threshold: '1m',
|
||||
icon: 'alarm',
|
||||
isSlaMissed: false,
|
||||
});
|
||||
});
|
||||
|
||||
// Case when NRT SLA is missed
|
||||
it('correctly identifies a missed NRT SLA', () => {
|
||||
const appliedSla = {
|
||||
sla_first_response_time_threshold: 600,
|
||||
sla_next_response_time_threshold: 1200,
|
||||
sla_resolution_time_threshold: 1800,
|
||||
created_at: 1704065200,
|
||||
};
|
||||
const chatMissed = {
|
||||
first_reply_created_at: 1704066200,
|
||||
waiting_since: 1704065940,
|
||||
status: 'open',
|
||||
};
|
||||
expect(evaluateSLAStatus(appliedSla, chatMissed)).toEqual({
|
||||
type: 'NRT',
|
||||
threshold: '1m',
|
||||
icon: 'flame',
|
||||
isSlaMissed: true,
|
||||
});
|
||||
});
|
||||
|
||||
// Case when NRT SLA is not missed
|
||||
it('correctly identifies an NRT SLA not yet breached', () => {
|
||||
const appliedSla = {
|
||||
sla_first_response_time_threshold: 600,
|
||||
sla_next_response_time_threshold: 1200,
|
||||
sla_resolution_time_threshold: 1800,
|
||||
created_at: 1704065200 - 2000,
|
||||
};
|
||||
const chatNotMissed = {
|
||||
first_reply_created_at: 1704066200,
|
||||
waiting_since: 1704066060,
|
||||
status: 'open',
|
||||
};
|
||||
expect(evaluateSLAStatus(appliedSla, chatNotMissed)).toEqual({
|
||||
type: 'NRT',
|
||||
threshold: '1m',
|
||||
icon: 'alarm',
|
||||
isSlaMissed: false,
|
||||
});
|
||||
});
|
||||
|
||||
// Case when RT SLA is missed
|
||||
it('correctly identifies a missed RT SLA', () => {
|
||||
const appliedSla = {
|
||||
sla_first_response_time_threshold: 600,
|
||||
sla_next_response_time_threshold: 1200,
|
||||
sla_resolution_time_threshold: 1800,
|
||||
created_at: 1704065340,
|
||||
};
|
||||
const chatMissed = {
|
||||
first_reply_created_at: 1704066200,
|
||||
waiting_since: 0,
|
||||
status: 'open',
|
||||
};
|
||||
expect(evaluateSLAStatus(appliedSla, chatMissed)).toEqual({
|
||||
type: 'RT',
|
||||
threshold: '1m',
|
||||
icon: 'flame',
|
||||
isSlaMissed: true,
|
||||
});
|
||||
});
|
||||
|
||||
// Case when RT SLA is not missed
|
||||
it('correctly identifies an RT SLA not yet breached', () => {
|
||||
const appliedSla = {
|
||||
sla_first_response_time_threshold: 600,
|
||||
sla_next_response_time_threshold: 1200,
|
||||
sla_resolution_time_threshold: 1800,
|
||||
created_at: 1704065460,
|
||||
};
|
||||
const chatNotMissed = {
|
||||
first_reply_created_at: 1704066200,
|
||||
waiting_since: 0,
|
||||
status: 'open',
|
||||
};
|
||||
expect(evaluateSLAStatus(appliedSla, chatNotMissed)).toEqual({
|
||||
type: 'RT',
|
||||
threshold: '1m',
|
||||
icon: 'alarm',
|
||||
isSlaMissed: false,
|
||||
});
|
||||
});
|
||||
});
|
||||
});
|
||||
@@ -59,5 +59,10 @@ export default {
|
||||
TYPE: 'type',
|
||||
SORT_ORDER: 'sort_order',
|
||||
},
|
||||
SLA_MISS_TYPES: {
|
||||
FRT: 'frt',
|
||||
NRT: 'nrt',
|
||||
RT: 'rt',
|
||||
},
|
||||
};
|
||||
export const DEFAULT_REDIRECT_URL = '/app/';
|
||||
|
||||
@@ -296,6 +296,8 @@
|
||||
"BUTTON": "Add custom attribute",
|
||||
"NOT_AVAILABLE": "There are no custom attributes available for this contact.",
|
||||
"COPY_SUCCESSFUL": "Copied to clipboard successfully",
|
||||
"SHOW_MORE": "Show all attributes",
|
||||
"SHOW_LESS": "Show less attributes",
|
||||
"ACTIONS": {
|
||||
"COPY": "Copy attribute",
|
||||
"DELETE": "Delete attribute",
|
||||
|
||||
@@ -44,7 +44,8 @@
|
||||
"CUSTOM_ATTRIBUTE_CHECKBOX": "Checkbox",
|
||||
"CREATED_AT": "Created At",
|
||||
"LAST_ACTIVITY": "Last Activity",
|
||||
"REFERER_LINK": "Referrer link"
|
||||
"REFERER_LINK": "Referrer link",
|
||||
"BLOCKED": "Blocked"
|
||||
},
|
||||
"GROUPS": {
|
||||
"STANDARD_FILTERS": "Standard Filters",
|
||||
|
||||
@@ -64,7 +64,14 @@
|
||||
"SNOOZED_UNTIL": "Snoozed until",
|
||||
"SNOOZED_UNTIL_TOMORROW": "Snoozed until tomorrow",
|
||||
"SNOOZED_UNTIL_NEXT_WEEK": "Snoozed until next week",
|
||||
"SNOOZED_UNTIL_NEXT_REPLY": "Snoozed until next reply"
|
||||
"SNOOZED_UNTIL_NEXT_REPLY": "Snoozed until next reply",
|
||||
"SLA_STATUS": {
|
||||
"FRT": "FRT {status}",
|
||||
"NRT": "NRT {status}",
|
||||
"RT": "RT {status}",
|
||||
"MISSED": "missed",
|
||||
"DUE": "due"
|
||||
}
|
||||
},
|
||||
"RESOLVE_DROPDOWN": {
|
||||
"MARK_PENDING": "Mark as pending",
|
||||
|
||||
@@ -0,0 +1,5 @@
|
||||
{
|
||||
"GENERAL": {
|
||||
"SHOWING_RESULTS": "Showing {firstIndex}-{lastIndex} of {totalCount} items"
|
||||
}
|
||||
}
|
||||
@@ -87,7 +87,10 @@
|
||||
"conversation_assignment": "Conversation Assigned",
|
||||
"assigned_conversation_new_message": "New Message",
|
||||
"participating_conversation_new_message": "New Message",
|
||||
"conversation_mention": "Mention"
|
||||
"conversation_mention": "Mention",
|
||||
"sla_missed_first_response": "SLA Missed",
|
||||
"sla_missed_next_response": "SLA Missed",
|
||||
"sla_missed_resolution": "SLA Missed"
|
||||
}
|
||||
},
|
||||
"NETWORK": {
|
||||
|
||||
@@ -4,24 +4,28 @@
|
||||
"TITLE": "Inbox",
|
||||
"DISPLAY_DROPDOWN": "Display",
|
||||
"LOADING": "Fetching notifications",
|
||||
"EOF": "All notifications loaded 🎉",
|
||||
"404": "There are no active notifications in this group.",
|
||||
"NO_NOTIFICATIONS": "No notifications",
|
||||
"NOTE": "Notifications from all subscribed inboxes",
|
||||
"NO_MESSAGES_AVAILABLE": "Oops! Not able to fetch messages",
|
||||
"SNOOZED_UNTIL": "Snoozed until",
|
||||
"SNOOZED_UNTIL_TOMORROW": "Snoozed until tomorrow",
|
||||
"SNOOZED_UNTIL_NEXT_WEEK": "Snoozed until next week"
|
||||
},
|
||||
"ACTION_HEADER": {
|
||||
"SNOOZE": "Snooze notification",
|
||||
"DELETE": "Delete notification"
|
||||
"DELETE": "Delete notification",
|
||||
"BACK": "Back"
|
||||
},
|
||||
"TYPES": {
|
||||
"CONVERSATION_MENTION": "You have been mentioned in a conversation",
|
||||
"CONVERSATION_CREATION": "New conversation created",
|
||||
"CONVERSATION_ASSIGNMENT": "A conversation has been assigned to you",
|
||||
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "New message in an assigned conversation",
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in"
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in",
|
||||
"SLA_MISSED_FIRST_RESPONSE": "SLA target first response missed for conversation",
|
||||
"SLA_MISSED_NEXT_RESPONSE": "SLA target next response missed for conversation",
|
||||
"SLA_MISSED_RESOLUTION": "SLA target resolution missed for conversation"
|
||||
},
|
||||
"MENU_ITEM": {
|
||||
"MARK_AS_READ": "Mark as read",
|
||||
|
||||
@@ -35,6 +35,14 @@
|
||||
"NAME": "Resolution Count",
|
||||
"DESC": "( Total )"
|
||||
},
|
||||
"BOT_RESOLUTION_COUNT": {
|
||||
"NAME": "Resolution Count",
|
||||
"DESC": "( Total )"
|
||||
},
|
||||
"BOT_HANDOFF_COUNT": {
|
||||
"NAME": "Handoff Count",
|
||||
"DESC": "( Total )"
|
||||
},
|
||||
"REPLY_TIME": {
|
||||
"NAME": "Customer waiting time",
|
||||
"TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
|
||||
@@ -130,7 +138,11 @@
|
||||
"groupBy": "Year"
|
||||
}
|
||||
],
|
||||
"BUSINESS_HOURS": "Business Hours"
|
||||
"BUSINESS_HOURS": "Business Hours",
|
||||
"FILTER_ACTIONS": {
|
||||
"CLEAR_FILTER": "Clear filter",
|
||||
"EMPTY_LIST": "No results found"
|
||||
}
|
||||
},
|
||||
"AGENT_REPORTS": {
|
||||
"HEADER": "Agents Overview",
|
||||
@@ -433,6 +445,27 @@
|
||||
}
|
||||
}
|
||||
},
|
||||
"BOT_REPORTS": {
|
||||
"HEADER": "Bot Reports",
|
||||
"METRIC": {
|
||||
"TOTAL_CONVERSATIONS": {
|
||||
"LABEL": "No. of Conversations",
|
||||
"TOOLTIP": "Total number of conversations handled by the bot"
|
||||
},
|
||||
"TOTAL_RESPONSES": {
|
||||
"LABEL": "Total Responses",
|
||||
"TOOLTIP": "Total number of responses sent by the bot"
|
||||
},
|
||||
"RESOLUTION_RATE": {
|
||||
"LABEL": "Resolution Rate",
|
||||
"TOOLTIP": "Total number of conversations resolved by the bot / Total number of conversations handled by the bot * 100"
|
||||
},
|
||||
"HANDOFF_RATE": {
|
||||
"LABEL": "Handoff Rate",
|
||||
"TOOLTIP": "Total number of conversations handed off to agents / Total number of conversations handled by the bot * 100"
|
||||
}
|
||||
}
|
||||
},
|
||||
"OVERVIEW_REPORTS": {
|
||||
"HEADER": "Overview",
|
||||
"LIVE": "Live",
|
||||
@@ -476,5 +509,54 @@
|
||||
"THURSDAY": "Thursday",
|
||||
"FRIDAY": "Friday",
|
||||
"SATURDAY": "Saturday"
|
||||
},
|
||||
"SLA_REPORTS": {
|
||||
"HEADER": "SLA Reports",
|
||||
"NO_RECORDS": "SLA applied conversations are not available.",
|
||||
"LOADING": "Loading SLA data...",
|
||||
"DOWNLOAD_SLA_REPORTS": "Download SLA reports",
|
||||
"DOWNLOAD_FAILED": "Failed to download SLA Reports",
|
||||
"DROPDOWN": {
|
||||
"ADD_FIlTER": "Add filter",
|
||||
"CLEAR_ALL": "Clear all",
|
||||
"CLEAR_FILTER": "Clear filter",
|
||||
"EMPTY_LIST": "No results found",
|
||||
"NO_FILTER": "No filters available",
|
||||
"SEARCH": "Search filter",
|
||||
"INPUT_PLACEHOLDER": {
|
||||
"SLA": "SLA name",
|
||||
"AGENTS": "Agent name",
|
||||
"INBOXES": "Inbox name",
|
||||
"LABELS": "Label name",
|
||||
"TEAMS": "Team name"
|
||||
},
|
||||
"SLA": "SLA Policy",
|
||||
"INBOXES": "Inbox",
|
||||
"AGENTS": "Agent",
|
||||
"LABELS": "Label",
|
||||
"TEAMS": "Team"
|
||||
},
|
||||
"METRICS": {
|
||||
"HIT_RATE": {
|
||||
"LABEL": "Hit Rate",
|
||||
"TOOLTIP": "Percentage of SLAs created were completed successfully"
|
||||
},
|
||||
"NO_OF_MISSES": {
|
||||
"LABEL": "Number of Misses",
|
||||
"TOOLTIP": "Total SLA misses in a certain period"
|
||||
},
|
||||
"NO_OF_CONVERSATIONS": {
|
||||
"LABEL": "Number of Conversations",
|
||||
"TOOLTIP": "Total number of conversations with SLA"
|
||||
}
|
||||
},
|
||||
"TABLE": {
|
||||
"HEADER": {
|
||||
"POLICY": "Policy",
|
||||
"CONVERSATION": "Conversation",
|
||||
"AGENT": "Agent"
|
||||
},
|
||||
"VIEW_DETAILS": "View Details"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -83,7 +83,10 @@
|
||||
"CONVERSATION_CREATION": "Send email notifications when a new conversation is created",
|
||||
"CONVERSATION_MENTION": "Send email notifications when you are mentioned in a conversation",
|
||||
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "Send email notifications when a new message is created in an assigned conversation",
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send email notifications when a new message is created in a participating conversation"
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send email notifications when a new message is created in a participating conversation",
|
||||
"SLA_MISSED_FIRST_RESPONSE": "Send email notifications when a conversation misses first response SLA",
|
||||
"SLA_MISSED_NEXT_RESPONSE": "Send email notifications when a conversation misses next response SLA",
|
||||
"SLA_MISSED_RESOLUTION": "Send email notifications when a conversation misses resolution SLA"
|
||||
},
|
||||
"API": {
|
||||
"UPDATE_SUCCESS": "Your notification preferences are updated successfully",
|
||||
@@ -98,7 +101,10 @@
|
||||
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "Send push notifications when a new message is created in an assigned conversation",
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send push notifications when a new message is created in a participating conversation",
|
||||
"HAS_ENABLED_PUSH": "You have enabled push for this browser.",
|
||||
"REQUEST_PUSH": "Enable push notifications"
|
||||
"REQUEST_PUSH": "Enable push notifications",
|
||||
"SLA_MISSED_FIRST_RESPONSE": "Send push notifications when a conversation misses first response SLA",
|
||||
"SLA_MISSED_NEXT_RESPONSE": "Send push notifications when a conversation misses next response SLA",
|
||||
"SLA_MISSED_RESOLUTION": "Send push notifications when a conversation misses resolution SLA"
|
||||
},
|
||||
"PROFILE_IMAGE": {
|
||||
"LABEL": "Profile Image"
|
||||
@@ -199,6 +205,7 @@
|
||||
"SIDEBAR": {
|
||||
"CURRENTLY_VIEWING_ACCOUNT": "Currently viewing:",
|
||||
"SWITCH": "Switch",
|
||||
"INBOX_VIEW": "Inbox View",
|
||||
"CONVERSATIONS": "Conversations",
|
||||
"INBOX": "Inbox",
|
||||
"ALL_CONVERSATIONS": "All Conversations",
|
||||
@@ -237,6 +244,8 @@
|
||||
"CAMPAIGNS": "Campaigns",
|
||||
"ONGOING": "Ongoing",
|
||||
"ONE_OFF": "One off",
|
||||
"REPORTS_SLA": "SLA",
|
||||
"REPORTS_BOT": "Bot",
|
||||
"REPORTS_AGENT": "Agents",
|
||||
"REPORTS_LABEL": "Labels",
|
||||
"REPORTS_INBOX": "Inbox",
|
||||
|
||||
@@ -1,22 +1,31 @@
|
||||
{
|
||||
"SLA": {
|
||||
"HEADER": "SLA",
|
||||
"HEADER_BTN_TXT": "Add SLA",
|
||||
"ADD_ACTION": "Add SLA",
|
||||
"ADD_ACTION_LONG": "Create a new SLA Policy",
|
||||
"DESCRIPTION": "Service Level Agreements (SLAs) are contracts that define clear expectations between your team and customers. They establish standards for response and resolution times, creating a framework for accountability and ensures a consistent, high-quality experience.",
|
||||
"LEARN_MORE": "Learn more about SLA",
|
||||
"LOADING": "Fetching SLAs",
|
||||
"SEARCH_404": "There are no items matching this query",
|
||||
"SIDEBAR_TXT": "<p><b>SLA</b> <p>Think of Service Level Agreements (SLAs) like friendly promises between a service provider and a customer.</p> <p> These promises set clear expectations for things like how quickly the team will respond to issues, making sure you always get a reliable and top-notch experience!</p>",
|
||||
"LIST": {
|
||||
"404": "There are no SLAs available in this account.",
|
||||
"TITLE": "Manage SLA",
|
||||
"DESC": "SLAs: Friendly promises for great service!",
|
||||
"TABLE_HEADER": [
|
||||
"Name",
|
||||
"Description",
|
||||
"FRT",
|
||||
"NRT",
|
||||
"RT",
|
||||
"Business Hours"
|
||||
]
|
||||
"EMPTY": {
|
||||
"TITLE_1": "Enterprise P0",
|
||||
"DESC_1": "Issues raised by enterprise customers, that require immediate attention.",
|
||||
"TITLE_2": "Enterprise P1",
|
||||
"DESC_2": "Issues raised by enterprise customers, that needs to be acknowledged quickly."
|
||||
},
|
||||
"BUSINESS_HOURS_ON": "Business hours on",
|
||||
"BUSINESS_HOURS_OFF": "Business hours off",
|
||||
"RESPONSE_TYPES": {
|
||||
"FRT": "First response time threshold",
|
||||
"NRT": "Next response time threshold",
|
||||
"RT": "Resolution time threshold",
|
||||
"SHORT_HAND": {
|
||||
"FRT": "FRT",
|
||||
"NRT": "NRT",
|
||||
"RT": "RT"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
@@ -56,18 +65,32 @@
|
||||
},
|
||||
"ADD": {
|
||||
"TITLE": "Add SLA",
|
||||
"DESC": "SLAs: Friendly promises for great service!",
|
||||
"DESC": "Friendly promises for great service!",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "SLA added successfully",
|
||||
"ERROR_MESSAGE": "There was an error, please try again"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"TITLE": "Edit SLA",
|
||||
"DELETE": {
|
||||
"TITLE": "Delete SLA",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "SLA updated successfully",
|
||||
"SUCCESS_MESSAGE": "SLA deleted successfully",
|
||||
"ERROR_MESSAGE": "There was an error, please try again"
|
||||
},
|
||||
"CONFIRM": {
|
||||
"TITLE": "Confirm Deletion",
|
||||
"MESSAGE": "Are you sure you want to delete ",
|
||||
"YES": "Yes, Delete ",
|
||||
"NO": "No, Keep "
|
||||
}
|
||||
},
|
||||
"EVENTS": {
|
||||
"TITLE": "SLA Misses",
|
||||
"FRT": "First response time",
|
||||
"NRT": "Next response time",
|
||||
"RT": "Resolution time",
|
||||
"SHOW_MORE": "{count} more",
|
||||
"HIDE": "Hide {count} rows"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -296,6 +296,8 @@
|
||||
"BUTTON": "إضافة سمة خاصة",
|
||||
"NOT_AVAILABLE": "لا توجد سمات مخصصة متاحة لجهة الاتصال هذه.",
|
||||
"COPY_SUCCESSFUL": "تم النسخ إلى الحافظة بنجاح",
|
||||
"SHOW_MORE": "Show all attributes",
|
||||
"SHOW_LESS": "Show less attributes",
|
||||
"ACTIONS": {
|
||||
"COPY": "نسخ السمة",
|
||||
"DELETE": "حذف السمة",
|
||||
|
||||
@@ -44,7 +44,8 @@
|
||||
"CUSTOM_ATTRIBUTE_CHECKBOX": "مربع",
|
||||
"CREATED_AT": "تم إنشاؤها في",
|
||||
"LAST_ACTIVITY": "آخر نشاط",
|
||||
"REFERER_LINK": "رابط المرجع"
|
||||
"REFERER_LINK": "رابط المرجع",
|
||||
"BLOCKED": "Blocked"
|
||||
},
|
||||
"GROUPS": {
|
||||
"STANDARD_FILTERS": "الفلاتر القياسية",
|
||||
|
||||
@@ -64,7 +64,14 @@
|
||||
"SNOOZED_UNTIL": "Snoozed until",
|
||||
"SNOOZED_UNTIL_TOMORROW": "غفوة حتى الغد",
|
||||
"SNOOZED_UNTIL_NEXT_WEEK": "غفوة حتى الأسبوع القادم",
|
||||
"SNOOZED_UNTIL_NEXT_REPLY": "غفوة حتى الرد التالي"
|
||||
"SNOOZED_UNTIL_NEXT_REPLY": "غفوة حتى الرد التالي",
|
||||
"SLA_STATUS": {
|
||||
"FRT": "FRT {status}",
|
||||
"NRT": "NRT {status}",
|
||||
"RT": "RT {status}",
|
||||
"MISSED": "missed",
|
||||
"DUE": "due"
|
||||
}
|
||||
},
|
||||
"RESOLVE_DROPDOWN": {
|
||||
"MARK_PENDING": "تحديد كمعلق",
|
||||
|
||||
@@ -0,0 +1,5 @@
|
||||
{
|
||||
"GENERAL": {
|
||||
"SHOWING_RESULTS": "Showing {firstIndex}-{lastIndex} of {totalCount} items"
|
||||
}
|
||||
}
|
||||
@@ -87,7 +87,10 @@
|
||||
"conversation_assignment": "تم تعيين المحادثة",
|
||||
"assigned_conversation_new_message": "رسالة جديدة",
|
||||
"participating_conversation_new_message": "رسالة جديدة",
|
||||
"conversation_mention": "إشارة"
|
||||
"conversation_mention": "إشارة",
|
||||
"sla_missed_first_response": "SLA Missed",
|
||||
"sla_missed_next_response": "SLA Missed",
|
||||
"sla_missed_resolution": "SLA Missed"
|
||||
}
|
||||
},
|
||||
"NETWORK": {
|
||||
|
||||
@@ -4,24 +4,28 @@
|
||||
"TITLE": "صندوق الوارد",
|
||||
"DISPLAY_DROPDOWN": "Display",
|
||||
"LOADING": "Fetching notifications",
|
||||
"EOF": "تم تحميل كافة الإشعارات 🎉",
|
||||
"404": "There are no active notifications in this group.",
|
||||
"NO_NOTIFICATIONS": "No notifications",
|
||||
"NOTE": "Notifications from all subscribed inboxes",
|
||||
"NO_MESSAGES_AVAILABLE": "Oops! Not able to fetch messages",
|
||||
"SNOOZED_UNTIL": "Snoozed until",
|
||||
"SNOOZED_UNTIL_TOMORROW": "غفوة حتى الغد",
|
||||
"SNOOZED_UNTIL_NEXT_WEEK": "غفوة حتى الأسبوع القادم"
|
||||
},
|
||||
"ACTION_HEADER": {
|
||||
"SNOOZE": "Snooze notification",
|
||||
"DELETE": "Delete notification"
|
||||
"DELETE": "Delete notification",
|
||||
"BACK": "العودة"
|
||||
},
|
||||
"TYPES": {
|
||||
"CONVERSATION_MENTION": "You have been mentioned in a conversation",
|
||||
"CONVERSATION_CREATION": "New conversation created",
|
||||
"CONVERSATION_ASSIGNMENT": "A conversation has been assigned to you",
|
||||
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "New message in an assigned conversation",
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in"
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in",
|
||||
"SLA_MISSED_FIRST_RESPONSE": "SLA target first response missed for conversation",
|
||||
"SLA_MISSED_NEXT_RESPONSE": "SLA target next response missed for conversation",
|
||||
"SLA_MISSED_RESOLUTION": "SLA target resolution missed for conversation"
|
||||
},
|
||||
"MENU_ITEM": {
|
||||
"MARK_AS_READ": "Mark as read",
|
||||
|
||||
@@ -35,6 +35,14 @@
|
||||
"NAME": "عدد مرات الإغلاق",
|
||||
"DESC": "(الإجمالي)"
|
||||
},
|
||||
"BOT_RESOLUTION_COUNT": {
|
||||
"NAME": "عدد مرات الإغلاق",
|
||||
"DESC": "(الإجمالي)"
|
||||
},
|
||||
"BOT_HANDOFF_COUNT": {
|
||||
"NAME": "Handoff Count",
|
||||
"DESC": "(الإجمالي)"
|
||||
},
|
||||
"REPLY_TIME": {
|
||||
"NAME": "Customer waiting time",
|
||||
"TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
|
||||
@@ -130,7 +138,11 @@
|
||||
"groupBy": "الشهر"
|
||||
}
|
||||
],
|
||||
"BUSINESS_HOURS": "ساعات العمل"
|
||||
"BUSINESS_HOURS": "ساعات العمل",
|
||||
"FILTER_ACTIONS": {
|
||||
"CLEAR_FILTER": "Clear filter",
|
||||
"EMPTY_LIST": "لم يتم العثور على النتائج"
|
||||
}
|
||||
},
|
||||
"AGENT_REPORTS": {
|
||||
"HEADER": "نظرة عامة للوكلاء",
|
||||
@@ -433,6 +445,27 @@
|
||||
}
|
||||
}
|
||||
},
|
||||
"BOT_REPORTS": {
|
||||
"HEADER": "Bot Reports",
|
||||
"METRIC": {
|
||||
"TOTAL_CONVERSATIONS": {
|
||||
"LABEL": "No. of Conversations",
|
||||
"TOOLTIP": "Total number of conversations handled by the bot"
|
||||
},
|
||||
"TOTAL_RESPONSES": {
|
||||
"LABEL": "Total Responses",
|
||||
"TOOLTIP": "Total number of responses sent by the bot"
|
||||
},
|
||||
"RESOLUTION_RATE": {
|
||||
"LABEL": "Resolution Rate",
|
||||
"TOOLTIP": "Total number of conversations resolved by the bot / Total number of conversations handled by the bot * 100"
|
||||
},
|
||||
"HANDOFF_RATE": {
|
||||
"LABEL": "Handoff Rate",
|
||||
"TOOLTIP": "Total number of conversations handed off to agents / Total number of conversations handled by the bot * 100"
|
||||
}
|
||||
}
|
||||
},
|
||||
"OVERVIEW_REPORTS": {
|
||||
"HEADER": "نظرة عامة",
|
||||
"LIVE": "مباشر",
|
||||
@@ -476,5 +509,54 @@
|
||||
"THURSDAY": "Thursday",
|
||||
"FRIDAY": "Friday",
|
||||
"SATURDAY": "Saturday"
|
||||
},
|
||||
"SLA_REPORTS": {
|
||||
"HEADER": "SLA Reports",
|
||||
"NO_RECORDS": "SLA applied conversations are not available.",
|
||||
"LOADING": "Loading SLA data...",
|
||||
"DOWNLOAD_SLA_REPORTS": "Download SLA reports",
|
||||
"DOWNLOAD_FAILED": "Failed to download SLA Reports",
|
||||
"DROPDOWN": {
|
||||
"ADD_FIlTER": "Add filter",
|
||||
"CLEAR_ALL": "Clear all",
|
||||
"CLEAR_FILTER": "Clear filter",
|
||||
"EMPTY_LIST": "لم يتم العثور على النتائج",
|
||||
"NO_FILTER": "No filters available",
|
||||
"SEARCH": "Search filter",
|
||||
"INPUT_PLACEHOLDER": {
|
||||
"SLA": "SLA name",
|
||||
"AGENTS": "اسم الموظف",
|
||||
"INBOXES": "اسم صندوق الوارد",
|
||||
"LABELS": "اسم الوسم",
|
||||
"TEAMS": "اسم الفريق"
|
||||
},
|
||||
"SLA": "SLA Policy",
|
||||
"INBOXES": "صندوق الوارد",
|
||||
"AGENTS": "موظف الدعم",
|
||||
"LABELS": "الوسم",
|
||||
"TEAMS": "الفريق"
|
||||
},
|
||||
"METRICS": {
|
||||
"HIT_RATE": {
|
||||
"LABEL": "Hit Rate",
|
||||
"TOOLTIP": "Percentage of SLAs created were completed successfully"
|
||||
},
|
||||
"NO_OF_MISSES": {
|
||||
"LABEL": "Number of Misses",
|
||||
"TOOLTIP": "Total SLA misses in a certain period"
|
||||
},
|
||||
"NO_OF_CONVERSATIONS": {
|
||||
"LABEL": "Number of Conversations",
|
||||
"TOOLTIP": "Total number of conversations with SLA"
|
||||
}
|
||||
},
|
||||
"TABLE": {
|
||||
"HEADER": {
|
||||
"POLICY": "Policy",
|
||||
"CONVERSATION": "المحادثات",
|
||||
"AGENT": "موظف الدعم"
|
||||
},
|
||||
"VIEW_DETAILS": "View Details"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -83,7 +83,10 @@
|
||||
"CONVERSATION_CREATION": "إرسال إشعارات للبريد الإلكتروني عند ورود محادثة جديدة",
|
||||
"CONVERSATION_MENTION": "إرسال إشعارات بالبريد الإلكتروني عندما يتم ذكرك في محادثة",
|
||||
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "إرسال إشعارات البريد الإلكتروني عند إنشاء رسالة جديدة في محادثة موكلة",
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "إرسال إشعارات التنية عند إنشاء رسالة جديدة في محادثة موكلة"
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "إرسال إشعارات التنية عند إنشاء رسالة جديدة في محادثة موكلة",
|
||||
"SLA_MISSED_FIRST_RESPONSE": "Send email notifications when a conversation misses first response SLA",
|
||||
"SLA_MISSED_NEXT_RESPONSE": "Send email notifications when a conversation misses next response SLA",
|
||||
"SLA_MISSED_RESOLUTION": "Send email notifications when a conversation misses resolution SLA"
|
||||
},
|
||||
"API": {
|
||||
"UPDATE_SUCCESS": "يتم تحديث إعدادات الإشعارات بنجاح",
|
||||
@@ -98,7 +101,10 @@
|
||||
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "إرسال إشعارات التنية عند إنشاء رسالة جديدة في محادثة موكلة",
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "إرسال إشعارات التنية عند إنشاء رسالة جديدة في محادثة موكلة",
|
||||
"HAS_ENABLED_PUSH": "لقد قمت بتمكين الإشعارات لهذا المتصفح.",
|
||||
"REQUEST_PUSH": "تفعيل إشعارات المتصفح"
|
||||
"REQUEST_PUSH": "تفعيل إشعارات المتصفح",
|
||||
"SLA_MISSED_FIRST_RESPONSE": "Send push notifications when a conversation misses first response SLA",
|
||||
"SLA_MISSED_NEXT_RESPONSE": "Send push notifications when a conversation misses next response SLA",
|
||||
"SLA_MISSED_RESOLUTION": "Send push notifications when a conversation misses resolution SLA"
|
||||
},
|
||||
"PROFILE_IMAGE": {
|
||||
"LABEL": "صورة الملف الشخصي"
|
||||
@@ -199,6 +205,7 @@
|
||||
"SIDEBAR": {
|
||||
"CURRENTLY_VIEWING_ACCOUNT": "مشاهدة حاليا:",
|
||||
"SWITCH": "تبديل",
|
||||
"INBOX_VIEW": "Inbox View",
|
||||
"CONVERSATIONS": "المحادثات",
|
||||
"INBOX": "صندوق الوارد",
|
||||
"ALL_CONVERSATIONS": "كل المحادثات",
|
||||
@@ -237,6 +244,8 @@
|
||||
"CAMPAIGNS": "الحملات",
|
||||
"ONGOING": "جارية",
|
||||
"ONE_OFF": "إيقاف واحد",
|
||||
"REPORTS_SLA": "SLA",
|
||||
"REPORTS_BOT": "رد آلي",
|
||||
"REPORTS_AGENT": "موظف الدعم",
|
||||
"REPORTS_LABEL": "الوسوم",
|
||||
"REPORTS_INBOX": "صندوق الوارد",
|
||||
|
||||
@@ -1,22 +1,31 @@
|
||||
{
|
||||
"SLA": {
|
||||
"HEADER": "SLA",
|
||||
"HEADER_BTN_TXT": "Add SLA",
|
||||
"ADD_ACTION": "Add SLA",
|
||||
"ADD_ACTION_LONG": "Create a new SLA Policy",
|
||||
"DESCRIPTION": "Service Level Agreements (SLAs) are contracts that define clear expectations between your team and customers. They establish standards for response and resolution times, creating a framework for accountability and ensures a consistent, high-quality experience.",
|
||||
"LEARN_MORE": "Learn more about SLA",
|
||||
"LOADING": "Fetching SLAs",
|
||||
"SEARCH_404": "لا توجد عناصر مطابقة لهذا الاستعلام",
|
||||
"SIDEBAR_TXT": "<p><b>SLA</b> <p>Think of Service Level Agreements (SLAs) like friendly promises between a service provider and a customer.</p> <p> These promises set clear expectations for things like how quickly the team will respond to issues, making sure you always get a reliable and top-notch experience!</p>",
|
||||
"LIST": {
|
||||
"404": "There are no SLAs available in this account.",
|
||||
"TITLE": "Manage SLA",
|
||||
"DESC": "SLAs: Friendly promises for great service!",
|
||||
"TABLE_HEADER": [
|
||||
"الاسم",
|
||||
"الوصف",
|
||||
"FRT",
|
||||
"NRT",
|
||||
"RT",
|
||||
"ساعات العمل"
|
||||
]
|
||||
"EMPTY": {
|
||||
"TITLE_1": "Enterprise P0",
|
||||
"DESC_1": "Issues raised by enterprise customers, that require immediate attention.",
|
||||
"TITLE_2": "Enterprise P1",
|
||||
"DESC_2": "Issues raised by enterprise customers, that needs to be acknowledged quickly."
|
||||
},
|
||||
"BUSINESS_HOURS_ON": "Business hours on",
|
||||
"BUSINESS_HOURS_OFF": "Business hours off",
|
||||
"RESPONSE_TYPES": {
|
||||
"FRT": "First response time threshold",
|
||||
"NRT": "Next response time threshold",
|
||||
"RT": "Resolution time threshold",
|
||||
"SHORT_HAND": {
|
||||
"FRT": "FRT",
|
||||
"NRT": "NRT",
|
||||
"RT": "RT"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
@@ -56,18 +65,32 @@
|
||||
},
|
||||
"ADD": {
|
||||
"TITLE": "Add SLA",
|
||||
"DESC": "SLAs: Friendly promises for great service!",
|
||||
"DESC": "Friendly promises for great service!",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "SLA added successfully",
|
||||
"ERROR_MESSAGE": "حدث خطأ، الرجاء المحاولة مرة أخرى"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"TITLE": "Edit SLA",
|
||||
"DELETE": {
|
||||
"TITLE": "Delete SLA",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "SLA updated successfully",
|
||||
"SUCCESS_MESSAGE": "SLA deleted successfully",
|
||||
"ERROR_MESSAGE": "حدث خطأ، الرجاء المحاولة مرة أخرى"
|
||||
},
|
||||
"CONFIRM": {
|
||||
"TITLE": "تأكيد الحذف",
|
||||
"MESSAGE": "Are you sure you want to delete ",
|
||||
"YES": "نعم، احذف ",
|
||||
"NO": "لا، احتفظ "
|
||||
}
|
||||
},
|
||||
"EVENTS": {
|
||||
"TITLE": "SLA Misses",
|
||||
"FRT": "وقت الاستجابة الأولى",
|
||||
"NRT": "Next response time",
|
||||
"RT": "Resolution time",
|
||||
"SHOW_MORE": "{count} more",
|
||||
"HIDE": "Hide {count} rows"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -83,7 +83,7 @@
|
||||
"SELECT_ALL": "تحديد جميع الوكلاء",
|
||||
"SELECTED_COUNT": "تم تحديد %{selected} من أصل %{total} وكيل.",
|
||||
"BUTTON_TEXT": "إضافة موظفين",
|
||||
"AGENT_VALIDATION_ERROR": "اختيار وكيل واحد على الاقل."
|
||||
"AGENT_VALIDATION_ERROR": "اختيار وكيل واحد على الأقل."
|
||||
},
|
||||
"FINISH": {
|
||||
"TITLE": "أصبح فريقك جاهزة الآن!",
|
||||
|
||||
@@ -296,6 +296,8 @@
|
||||
"BUTTON": "Добавяне на персонализиран атрибут",
|
||||
"NOT_AVAILABLE": "Няма персонализирани атрибути за този контакт.",
|
||||
"COPY_SUCCESSFUL": "Успешно копиране в клипборда",
|
||||
"SHOW_MORE": "Show all attributes",
|
||||
"SHOW_LESS": "Show less attributes",
|
||||
"ACTIONS": {
|
||||
"COPY": "Копиране на атрибут",
|
||||
"DELETE": "Изтриване на атрибут",
|
||||
|
||||
@@ -44,7 +44,8 @@
|
||||
"CUSTOM_ATTRIBUTE_CHECKBOX": "Checkbox",
|
||||
"CREATED_AT": "Created At",
|
||||
"LAST_ACTIVITY": "Последна активност",
|
||||
"REFERER_LINK": "Referrer link"
|
||||
"REFERER_LINK": "Referrer link",
|
||||
"BLOCKED": "Blocked"
|
||||
},
|
||||
"GROUPS": {
|
||||
"STANDARD_FILTERS": "Standard Filters",
|
||||
|
||||
@@ -64,7 +64,14 @@
|
||||
"SNOOZED_UNTIL": "Snoozed until",
|
||||
"SNOOZED_UNTIL_TOMORROW": "Snoozed until tomorrow",
|
||||
"SNOOZED_UNTIL_NEXT_WEEK": "Snoozed until next week",
|
||||
"SNOOZED_UNTIL_NEXT_REPLY": "Snoozed until next reply"
|
||||
"SNOOZED_UNTIL_NEXT_REPLY": "Snoozed until next reply",
|
||||
"SLA_STATUS": {
|
||||
"FRT": "FRT {status}",
|
||||
"NRT": "NRT {status}",
|
||||
"RT": "RT {status}",
|
||||
"MISSED": "missed",
|
||||
"DUE": "due"
|
||||
}
|
||||
},
|
||||
"RESOLVE_DROPDOWN": {
|
||||
"MARK_PENDING": "Mark as pending",
|
||||
|
||||
@@ -0,0 +1,5 @@
|
||||
{
|
||||
"GENERAL": {
|
||||
"SHOWING_RESULTS": "Showing {firstIndex}-{lastIndex} of {totalCount} items"
|
||||
}
|
||||
}
|
||||
@@ -87,7 +87,10 @@
|
||||
"conversation_assignment": "Conversation Assigned",
|
||||
"assigned_conversation_new_message": "New Message",
|
||||
"participating_conversation_new_message": "New Message",
|
||||
"conversation_mention": "Mention"
|
||||
"conversation_mention": "Mention",
|
||||
"sla_missed_first_response": "SLA Missed",
|
||||
"sla_missed_next_response": "SLA Missed",
|
||||
"sla_missed_resolution": "SLA Missed"
|
||||
}
|
||||
},
|
||||
"NETWORK": {
|
||||
|
||||
@@ -4,24 +4,28 @@
|
||||
"TITLE": "Входяща кутия",
|
||||
"DISPLAY_DROPDOWN": "Display",
|
||||
"LOADING": "Fetching notifications",
|
||||
"EOF": "All notifications loaded 🎉",
|
||||
"404": "There are no active notifications in this group.",
|
||||
"NO_NOTIFICATIONS": "No notifications",
|
||||
"NOTE": "Notifications from all subscribed inboxes",
|
||||
"NO_MESSAGES_AVAILABLE": "Oops! Not able to fetch messages",
|
||||
"SNOOZED_UNTIL": "Snoozed until",
|
||||
"SNOOZED_UNTIL_TOMORROW": "Snoozed until tomorrow",
|
||||
"SNOOZED_UNTIL_NEXT_WEEK": "Snoozed until next week"
|
||||
},
|
||||
"ACTION_HEADER": {
|
||||
"SNOOZE": "Snooze notification",
|
||||
"DELETE": "Delete notification"
|
||||
"DELETE": "Delete notification",
|
||||
"BACK": "Back"
|
||||
},
|
||||
"TYPES": {
|
||||
"CONVERSATION_MENTION": "You have been mentioned in a conversation",
|
||||
"CONVERSATION_CREATION": "New conversation created",
|
||||
"CONVERSATION_ASSIGNMENT": "A conversation has been assigned to you",
|
||||
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "New message in an assigned conversation",
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in"
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in",
|
||||
"SLA_MISSED_FIRST_RESPONSE": "SLA target first response missed for conversation",
|
||||
"SLA_MISSED_NEXT_RESPONSE": "SLA target next response missed for conversation",
|
||||
"SLA_MISSED_RESOLUTION": "SLA target resolution missed for conversation"
|
||||
},
|
||||
"MENU_ITEM": {
|
||||
"MARK_AS_READ": "Mark as read",
|
||||
|
||||
@@ -35,6 +35,14 @@
|
||||
"NAME": "Resolution Count",
|
||||
"DESC": "( Total )"
|
||||
},
|
||||
"BOT_RESOLUTION_COUNT": {
|
||||
"NAME": "Resolution Count",
|
||||
"DESC": "( Total )"
|
||||
},
|
||||
"BOT_HANDOFF_COUNT": {
|
||||
"NAME": "Handoff Count",
|
||||
"DESC": "( Total )"
|
||||
},
|
||||
"REPLY_TIME": {
|
||||
"NAME": "Customer waiting time",
|
||||
"TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
|
||||
@@ -130,7 +138,11 @@
|
||||
"groupBy": "Month"
|
||||
}
|
||||
],
|
||||
"BUSINESS_HOURS": "Business Hours"
|
||||
"BUSINESS_HOURS": "Business Hours",
|
||||
"FILTER_ACTIONS": {
|
||||
"CLEAR_FILTER": "Clear filter",
|
||||
"EMPTY_LIST": "Няма намерени резултати"
|
||||
}
|
||||
},
|
||||
"AGENT_REPORTS": {
|
||||
"HEADER": "Agents Overview",
|
||||
@@ -433,6 +445,27 @@
|
||||
}
|
||||
}
|
||||
},
|
||||
"BOT_REPORTS": {
|
||||
"HEADER": "Bot Reports",
|
||||
"METRIC": {
|
||||
"TOTAL_CONVERSATIONS": {
|
||||
"LABEL": "No. of Conversations",
|
||||
"TOOLTIP": "Total number of conversations handled by the bot"
|
||||
},
|
||||
"TOTAL_RESPONSES": {
|
||||
"LABEL": "Total Responses",
|
||||
"TOOLTIP": "Total number of responses sent by the bot"
|
||||
},
|
||||
"RESOLUTION_RATE": {
|
||||
"LABEL": "Resolution Rate",
|
||||
"TOOLTIP": "Total number of conversations resolved by the bot / Total number of conversations handled by the bot * 100"
|
||||
},
|
||||
"HANDOFF_RATE": {
|
||||
"LABEL": "Handoff Rate",
|
||||
"TOOLTIP": "Total number of conversations handed off to agents / Total number of conversations handled by the bot * 100"
|
||||
}
|
||||
}
|
||||
},
|
||||
"OVERVIEW_REPORTS": {
|
||||
"HEADER": "Overview",
|
||||
"LIVE": "Live",
|
||||
@@ -476,5 +509,54 @@
|
||||
"THURSDAY": "Thursday",
|
||||
"FRIDAY": "Friday",
|
||||
"SATURDAY": "Saturday"
|
||||
},
|
||||
"SLA_REPORTS": {
|
||||
"HEADER": "SLA Reports",
|
||||
"NO_RECORDS": "SLA applied conversations are not available.",
|
||||
"LOADING": "Loading SLA data...",
|
||||
"DOWNLOAD_SLA_REPORTS": "Download SLA reports",
|
||||
"DOWNLOAD_FAILED": "Failed to download SLA Reports",
|
||||
"DROPDOWN": {
|
||||
"ADD_FIlTER": "Add filter",
|
||||
"CLEAR_ALL": "Clear all",
|
||||
"CLEAR_FILTER": "Clear filter",
|
||||
"EMPTY_LIST": "Няма намерени резултати",
|
||||
"NO_FILTER": "No filters available",
|
||||
"SEARCH": "Search filter",
|
||||
"INPUT_PLACEHOLDER": {
|
||||
"SLA": "SLA name",
|
||||
"AGENTS": "Agent name",
|
||||
"INBOXES": "Inbox name",
|
||||
"LABELS": "Label name",
|
||||
"TEAMS": "Team name"
|
||||
},
|
||||
"SLA": "SLA Policy",
|
||||
"INBOXES": "Входяща кутия",
|
||||
"AGENTS": "Агент",
|
||||
"LABELS": "Label",
|
||||
"TEAMS": "Team"
|
||||
},
|
||||
"METRICS": {
|
||||
"HIT_RATE": {
|
||||
"LABEL": "Hit Rate",
|
||||
"TOOLTIP": "Percentage of SLAs created were completed successfully"
|
||||
},
|
||||
"NO_OF_MISSES": {
|
||||
"LABEL": "Number of Misses",
|
||||
"TOOLTIP": "Total SLA misses in a certain period"
|
||||
},
|
||||
"NO_OF_CONVERSATIONS": {
|
||||
"LABEL": "Number of Conversations",
|
||||
"TOOLTIP": "Total number of conversations with SLA"
|
||||
}
|
||||
},
|
||||
"TABLE": {
|
||||
"HEADER": {
|
||||
"POLICY": "Policy",
|
||||
"CONVERSATION": "Разговор",
|
||||
"AGENT": "Агент"
|
||||
},
|
||||
"VIEW_DETAILS": "View Details"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -83,7 +83,10 @@
|
||||
"CONVERSATION_CREATION": "Send email notifications when a new conversation is created",
|
||||
"CONVERSATION_MENTION": "Send email notifications when you are mentioned in a conversation",
|
||||
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "Send email notifications when a new message is created in an assigned conversation",
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send email notifications when a new message is created in a participating conversation"
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send email notifications when a new message is created in a participating conversation",
|
||||
"SLA_MISSED_FIRST_RESPONSE": "Send email notifications when a conversation misses first response SLA",
|
||||
"SLA_MISSED_NEXT_RESPONSE": "Send email notifications when a conversation misses next response SLA",
|
||||
"SLA_MISSED_RESOLUTION": "Send email notifications when a conversation misses resolution SLA"
|
||||
},
|
||||
"API": {
|
||||
"UPDATE_SUCCESS": "Your notification preferences are updated successfully",
|
||||
@@ -98,7 +101,10 @@
|
||||
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "Send push notifications when a new message is created in an assigned conversation",
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send push notifications when a new message is created in a participating conversation",
|
||||
"HAS_ENABLED_PUSH": "You have enabled push for this browser.",
|
||||
"REQUEST_PUSH": "Enable push notifications"
|
||||
"REQUEST_PUSH": "Enable push notifications",
|
||||
"SLA_MISSED_FIRST_RESPONSE": "Send push notifications when a conversation misses first response SLA",
|
||||
"SLA_MISSED_NEXT_RESPONSE": "Send push notifications when a conversation misses next response SLA",
|
||||
"SLA_MISSED_RESOLUTION": "Send push notifications when a conversation misses resolution SLA"
|
||||
},
|
||||
"PROFILE_IMAGE": {
|
||||
"LABEL": "Profile Image"
|
||||
@@ -199,6 +205,7 @@
|
||||
"SIDEBAR": {
|
||||
"CURRENTLY_VIEWING_ACCOUNT": "Currently viewing:",
|
||||
"SWITCH": "Switch",
|
||||
"INBOX_VIEW": "Inbox View",
|
||||
"CONVERSATIONS": "Разговори",
|
||||
"INBOX": "Входяща кутия",
|
||||
"ALL_CONVERSATIONS": "All Conversations",
|
||||
@@ -237,6 +244,8 @@
|
||||
"CAMPAIGNS": "Campaigns",
|
||||
"ONGOING": "Ongoing",
|
||||
"ONE_OFF": "One off",
|
||||
"REPORTS_SLA": "SLA",
|
||||
"REPORTS_BOT": "Бот",
|
||||
"REPORTS_AGENT": "Агенти",
|
||||
"REPORTS_LABEL": "Labels",
|
||||
"REPORTS_INBOX": "Входяща кутия",
|
||||
|
||||
@@ -1,22 +1,31 @@
|
||||
{
|
||||
"SLA": {
|
||||
"HEADER": "SLA",
|
||||
"HEADER_BTN_TXT": "Add SLA",
|
||||
"ADD_ACTION": "Add SLA",
|
||||
"ADD_ACTION_LONG": "Create a new SLA Policy",
|
||||
"DESCRIPTION": "Service Level Agreements (SLAs) are contracts that define clear expectations between your team and customers. They establish standards for response and resolution times, creating a framework for accountability and ensures a consistent, high-quality experience.",
|
||||
"LEARN_MORE": "Learn more about SLA",
|
||||
"LOADING": "Fetching SLAs",
|
||||
"SEARCH_404": "Няма резултати отговарящи на тази заявка",
|
||||
"SIDEBAR_TXT": "<p><b>SLA</b> <p>Think of Service Level Agreements (SLAs) like friendly promises between a service provider and a customer.</p> <p> These promises set clear expectations for things like how quickly the team will respond to issues, making sure you always get a reliable and top-notch experience!</p>",
|
||||
"LIST": {
|
||||
"404": "There are no SLAs available in this account.",
|
||||
"TITLE": "Manage SLA",
|
||||
"DESC": "SLAs: Friendly promises for great service!",
|
||||
"TABLE_HEADER": [
|
||||
"Име",
|
||||
"Описание",
|
||||
"FRT",
|
||||
"NRT",
|
||||
"RT",
|
||||
"Business Hours"
|
||||
]
|
||||
"EMPTY": {
|
||||
"TITLE_1": "Enterprise P0",
|
||||
"DESC_1": "Issues raised by enterprise customers, that require immediate attention.",
|
||||
"TITLE_2": "Enterprise P1",
|
||||
"DESC_2": "Issues raised by enterprise customers, that needs to be acknowledged quickly."
|
||||
},
|
||||
"BUSINESS_HOURS_ON": "Business hours on",
|
||||
"BUSINESS_HOURS_OFF": "Business hours off",
|
||||
"RESPONSE_TYPES": {
|
||||
"FRT": "First response time threshold",
|
||||
"NRT": "Next response time threshold",
|
||||
"RT": "Resolution time threshold",
|
||||
"SHORT_HAND": {
|
||||
"FRT": "FRT",
|
||||
"NRT": "NRT",
|
||||
"RT": "RT"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
@@ -56,18 +65,32 @@
|
||||
},
|
||||
"ADD": {
|
||||
"TITLE": "Add SLA",
|
||||
"DESC": "SLAs: Friendly promises for great service!",
|
||||
"DESC": "Friendly promises for great service!",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "SLA added successfully",
|
||||
"ERROR_MESSAGE": "Възникна грешка, моля опитайте отново"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"TITLE": "Edit SLA",
|
||||
"DELETE": {
|
||||
"TITLE": "Delete SLA",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "SLA updated successfully",
|
||||
"SUCCESS_MESSAGE": "SLA deleted successfully",
|
||||
"ERROR_MESSAGE": "Възникна грешка, моля опитайте отново"
|
||||
},
|
||||
"CONFIRM": {
|
||||
"TITLE": "Потвърди изтриването",
|
||||
"MESSAGE": "Are you sure you want to delete ",
|
||||
"YES": "Да, изтрий ",
|
||||
"NO": "Не, запази "
|
||||
}
|
||||
},
|
||||
"EVENTS": {
|
||||
"TITLE": "SLA Misses",
|
||||
"FRT": "First response time",
|
||||
"NRT": "Next response time",
|
||||
"RT": "Resolution time",
|
||||
"SHOW_MORE": "{count} more",
|
||||
"HIDE": "Hide {count} rows"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -296,6 +296,8 @@
|
||||
"BUTTON": "Add custom attribute",
|
||||
"NOT_AVAILABLE": "There are no custom attributes available for this contact.",
|
||||
"COPY_SUCCESSFUL": "S'ha copiat al porta-retalls amb èxit",
|
||||
"SHOW_MORE": "Show all attributes",
|
||||
"SHOW_LESS": "Show less attributes",
|
||||
"ACTIONS": {
|
||||
"COPY": "Copy attribute",
|
||||
"DELETE": "Delete attribute",
|
||||
|
||||
@@ -44,7 +44,8 @@
|
||||
"CUSTOM_ATTRIBUTE_CHECKBOX": "Checkbox",
|
||||
"CREATED_AT": "Created At",
|
||||
"LAST_ACTIVITY": "Last Activity",
|
||||
"REFERER_LINK": "Referrer link"
|
||||
"REFERER_LINK": "Referrer link",
|
||||
"BLOCKED": "Blocked"
|
||||
},
|
||||
"GROUPS": {
|
||||
"STANDARD_FILTERS": "Standard Filters",
|
||||
|
||||
@@ -64,7 +64,14 @@
|
||||
"SNOOZED_UNTIL": "Snoozed until",
|
||||
"SNOOZED_UNTIL_TOMORROW": "Snoozed until tomorrow",
|
||||
"SNOOZED_UNTIL_NEXT_WEEK": "Snoozed until next week",
|
||||
"SNOOZED_UNTIL_NEXT_REPLY": "Snoozed until next reply"
|
||||
"SNOOZED_UNTIL_NEXT_REPLY": "Snoozed until next reply",
|
||||
"SLA_STATUS": {
|
||||
"FRT": "FRT {status}",
|
||||
"NRT": "NRT {status}",
|
||||
"RT": "RT {status}",
|
||||
"MISSED": "missed",
|
||||
"DUE": "due"
|
||||
}
|
||||
},
|
||||
"RESOLVE_DROPDOWN": {
|
||||
"MARK_PENDING": "Mark as pending",
|
||||
|
||||
@@ -0,0 +1,5 @@
|
||||
{
|
||||
"GENERAL": {
|
||||
"SHOWING_RESULTS": "Showing {firstIndex}-{lastIndex} of {totalCount} items"
|
||||
}
|
||||
}
|
||||
@@ -87,7 +87,10 @@
|
||||
"conversation_assignment": "Conversació Assignada",
|
||||
"assigned_conversation_new_message": "Missatge Nou",
|
||||
"participating_conversation_new_message": "Missatge Nou",
|
||||
"conversation_mention": "Menció"
|
||||
"conversation_mention": "Menció",
|
||||
"sla_missed_first_response": "SLA Missed",
|
||||
"sla_missed_next_response": "SLA Missed",
|
||||
"sla_missed_resolution": "SLA Missed"
|
||||
}
|
||||
},
|
||||
"NETWORK": {
|
||||
|
||||
@@ -4,24 +4,28 @@
|
||||
"TITLE": "Inbox",
|
||||
"DISPLAY_DROPDOWN": "Display",
|
||||
"LOADING": "Fetching notifications",
|
||||
"EOF": "S'han carregat totes les notificacions 🎉",
|
||||
"404": "There are no active notifications in this group.",
|
||||
"NO_NOTIFICATIONS": "No notifications",
|
||||
"NOTE": "Notifications from all subscribed inboxes",
|
||||
"NO_MESSAGES_AVAILABLE": "Oops! Not able to fetch messages",
|
||||
"SNOOZED_UNTIL": "Snoozed until",
|
||||
"SNOOZED_UNTIL_TOMORROW": "Snoozed until tomorrow",
|
||||
"SNOOZED_UNTIL_NEXT_WEEK": "Snoozed until next week"
|
||||
},
|
||||
"ACTION_HEADER": {
|
||||
"SNOOZE": "Snooze notification",
|
||||
"DELETE": "Delete notification"
|
||||
"DELETE": "Delete notification",
|
||||
"BACK": "Enrere"
|
||||
},
|
||||
"TYPES": {
|
||||
"CONVERSATION_MENTION": "You have been mentioned in a conversation",
|
||||
"CONVERSATION_CREATION": "New conversation created",
|
||||
"CONVERSATION_ASSIGNMENT": "A conversation has been assigned to you",
|
||||
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "New message in an assigned conversation",
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in"
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in",
|
||||
"SLA_MISSED_FIRST_RESPONSE": "SLA target first response missed for conversation",
|
||||
"SLA_MISSED_NEXT_RESPONSE": "SLA target next response missed for conversation",
|
||||
"SLA_MISSED_RESOLUTION": "SLA target resolution missed for conversation"
|
||||
},
|
||||
"MENU_ITEM": {
|
||||
"MARK_AS_READ": "Mark as read",
|
||||
|
||||
@@ -35,6 +35,14 @@
|
||||
"NAME": "Total de resolucions",
|
||||
"DESC": "( Total )"
|
||||
},
|
||||
"BOT_RESOLUTION_COUNT": {
|
||||
"NAME": "Total de resolucions",
|
||||
"DESC": "( Total )"
|
||||
},
|
||||
"BOT_HANDOFF_COUNT": {
|
||||
"NAME": "Handoff Count",
|
||||
"DESC": "( Total )"
|
||||
},
|
||||
"REPLY_TIME": {
|
||||
"NAME": "Customer waiting time",
|
||||
"TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
|
||||
@@ -130,7 +138,11 @@
|
||||
"groupBy": "Month"
|
||||
}
|
||||
],
|
||||
"BUSINESS_HOURS": "Business Hours"
|
||||
"BUSINESS_HOURS": "Business Hours",
|
||||
"FILTER_ACTIONS": {
|
||||
"CLEAR_FILTER": "Clear filter",
|
||||
"EMPTY_LIST": "No s'ha trobat agents"
|
||||
}
|
||||
},
|
||||
"AGENT_REPORTS": {
|
||||
"HEADER": "Agents Overview",
|
||||
@@ -433,6 +445,27 @@
|
||||
}
|
||||
}
|
||||
},
|
||||
"BOT_REPORTS": {
|
||||
"HEADER": "Bot Reports",
|
||||
"METRIC": {
|
||||
"TOTAL_CONVERSATIONS": {
|
||||
"LABEL": "No. of Conversations",
|
||||
"TOOLTIP": "Total number of conversations handled by the bot"
|
||||
},
|
||||
"TOTAL_RESPONSES": {
|
||||
"LABEL": "Total Responses",
|
||||
"TOOLTIP": "Total number of responses sent by the bot"
|
||||
},
|
||||
"RESOLUTION_RATE": {
|
||||
"LABEL": "Resolution Rate",
|
||||
"TOOLTIP": "Total number of conversations resolved by the bot / Total number of conversations handled by the bot * 100"
|
||||
},
|
||||
"HANDOFF_RATE": {
|
||||
"LABEL": "Handoff Rate",
|
||||
"TOOLTIP": "Total number of conversations handed off to agents / Total number of conversations handled by the bot * 100"
|
||||
}
|
||||
}
|
||||
},
|
||||
"OVERVIEW_REPORTS": {
|
||||
"HEADER": "Overview",
|
||||
"LIVE": "Live",
|
||||
@@ -476,5 +509,54 @@
|
||||
"THURSDAY": "Thursday",
|
||||
"FRIDAY": "Friday",
|
||||
"SATURDAY": "Saturday"
|
||||
},
|
||||
"SLA_REPORTS": {
|
||||
"HEADER": "SLA Reports",
|
||||
"NO_RECORDS": "SLA applied conversations are not available.",
|
||||
"LOADING": "Loading SLA data...",
|
||||
"DOWNLOAD_SLA_REPORTS": "Download SLA reports",
|
||||
"DOWNLOAD_FAILED": "Failed to download SLA Reports",
|
||||
"DROPDOWN": {
|
||||
"ADD_FIlTER": "Add filter",
|
||||
"CLEAR_ALL": "Clear all",
|
||||
"CLEAR_FILTER": "Clear filter",
|
||||
"EMPTY_LIST": "No s'ha trobat agents",
|
||||
"NO_FILTER": "No filters available",
|
||||
"SEARCH": "Search filter",
|
||||
"INPUT_PLACEHOLDER": {
|
||||
"SLA": "SLA name",
|
||||
"AGENTS": "Agent name",
|
||||
"INBOXES": "Inbox name",
|
||||
"LABELS": "Nom de l'etiqueta",
|
||||
"TEAMS": "Team name"
|
||||
},
|
||||
"SLA": "SLA Policy",
|
||||
"INBOXES": "Inbox",
|
||||
"AGENTS": "Agent",
|
||||
"LABELS": "Label",
|
||||
"TEAMS": "Team"
|
||||
},
|
||||
"METRICS": {
|
||||
"HIT_RATE": {
|
||||
"LABEL": "Hit Rate",
|
||||
"TOOLTIP": "Percentage of SLAs created were completed successfully"
|
||||
},
|
||||
"NO_OF_MISSES": {
|
||||
"LABEL": "Number of Misses",
|
||||
"TOOLTIP": "Total SLA misses in a certain period"
|
||||
},
|
||||
"NO_OF_CONVERSATIONS": {
|
||||
"LABEL": "Number of Conversations",
|
||||
"TOOLTIP": "Total number of conversations with SLA"
|
||||
}
|
||||
},
|
||||
"TABLE": {
|
||||
"HEADER": {
|
||||
"POLICY": "Policy",
|
||||
"CONVERSATION": "Conversation",
|
||||
"AGENT": "Agent"
|
||||
},
|
||||
"VIEW_DETAILS": "View Details"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -83,7 +83,10 @@
|
||||
"CONVERSATION_CREATION": "Envieu notificacions per correu electrònic quan es crea una nova conversa",
|
||||
"CONVERSATION_MENTION": "Enviar notificacions per mail quan siguis esmentat en una conversació",
|
||||
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "Envia notificacions per correu electrònic quan es creï un missatge nou en una conversa assignada",
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send email notifications when a new message is created in a participating conversation"
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send email notifications when a new message is created in a participating conversation",
|
||||
"SLA_MISSED_FIRST_RESPONSE": "Send email notifications when a conversation misses first response SLA",
|
||||
"SLA_MISSED_NEXT_RESPONSE": "Send email notifications when a conversation misses next response SLA",
|
||||
"SLA_MISSED_RESOLUTION": "Send email notifications when a conversation misses resolution SLA"
|
||||
},
|
||||
"API": {
|
||||
"UPDATE_SUCCESS": "Les teves preferències de notificació s’han actualitzat correctament",
|
||||
@@ -98,7 +101,10 @@
|
||||
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "Envia notificacions automàtiques quan es creï un missatge nou en una conversa assignada",
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send push notifications when a new message is created in a participating conversation",
|
||||
"HAS_ENABLED_PUSH": "Heu activat les notificacions per a aquest navegador.",
|
||||
"REQUEST_PUSH": "Activa les notificacions"
|
||||
"REQUEST_PUSH": "Activa les notificacions",
|
||||
"SLA_MISSED_FIRST_RESPONSE": "Send push notifications when a conversation misses first response SLA",
|
||||
"SLA_MISSED_NEXT_RESPONSE": "Send push notifications when a conversation misses next response SLA",
|
||||
"SLA_MISSED_RESOLUTION": "Send push notifications when a conversation misses resolution SLA"
|
||||
},
|
||||
"PROFILE_IMAGE": {
|
||||
"LABEL": "Imatge del Perfil"
|
||||
@@ -199,6 +205,7 @@
|
||||
"SIDEBAR": {
|
||||
"CURRENTLY_VIEWING_ACCOUNT": "Currently viewing:",
|
||||
"SWITCH": "Switch",
|
||||
"INBOX_VIEW": "Inbox View",
|
||||
"CONVERSATIONS": "Converses",
|
||||
"INBOX": "Inbox",
|
||||
"ALL_CONVERSATIONS": "All Conversations",
|
||||
@@ -237,6 +244,8 @@
|
||||
"CAMPAIGNS": "Campaigns",
|
||||
"ONGOING": "Ongoing",
|
||||
"ONE_OFF": "One off",
|
||||
"REPORTS_SLA": "SLA",
|
||||
"REPORTS_BOT": "Bot",
|
||||
"REPORTS_AGENT": "Agents",
|
||||
"REPORTS_LABEL": "Etiquetes",
|
||||
"REPORTS_INBOX": "Inbox",
|
||||
|
||||
@@ -1,22 +1,31 @@
|
||||
{
|
||||
"SLA": {
|
||||
"HEADER": "SLA",
|
||||
"HEADER_BTN_TXT": "Add SLA",
|
||||
"ADD_ACTION": "Add SLA",
|
||||
"ADD_ACTION_LONG": "Create a new SLA Policy",
|
||||
"DESCRIPTION": "Service Level Agreements (SLAs) are contracts that define clear expectations between your team and customers. They establish standards for response and resolution times, creating a framework for accountability and ensures a consistent, high-quality experience.",
|
||||
"LEARN_MORE": "Learn more about SLA",
|
||||
"LOADING": "Fetching SLAs",
|
||||
"SEARCH_404": "No hi ha articles que coincideixin amb aquesta consulta",
|
||||
"SIDEBAR_TXT": "<p><b>SLA</b> <p>Think of Service Level Agreements (SLAs) like friendly promises between a service provider and a customer.</p> <p> These promises set clear expectations for things like how quickly the team will respond to issues, making sure you always get a reliable and top-notch experience!</p>",
|
||||
"LIST": {
|
||||
"404": "There are no SLAs available in this account.",
|
||||
"TITLE": "Manage SLA",
|
||||
"DESC": "SLAs: Friendly promises for great service!",
|
||||
"TABLE_HEADER": [
|
||||
"Nom",
|
||||
"Descripció",
|
||||
"FRT",
|
||||
"NRT",
|
||||
"RT",
|
||||
"Business Hours"
|
||||
]
|
||||
"EMPTY": {
|
||||
"TITLE_1": "Enterprise P0",
|
||||
"DESC_1": "Issues raised by enterprise customers, that require immediate attention.",
|
||||
"TITLE_2": "Enterprise P1",
|
||||
"DESC_2": "Issues raised by enterprise customers, that needs to be acknowledged quickly."
|
||||
},
|
||||
"BUSINESS_HOURS_ON": "Business hours on",
|
||||
"BUSINESS_HOURS_OFF": "Business hours off",
|
||||
"RESPONSE_TYPES": {
|
||||
"FRT": "First response time threshold",
|
||||
"NRT": "Next response time threshold",
|
||||
"RT": "Resolution time threshold",
|
||||
"SHORT_HAND": {
|
||||
"FRT": "FRT",
|
||||
"NRT": "NRT",
|
||||
"RT": "RT"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
@@ -56,18 +65,32 @@
|
||||
},
|
||||
"ADD": {
|
||||
"TITLE": "Add SLA",
|
||||
"DESC": "SLAs: Friendly promises for great service!",
|
||||
"DESC": "Friendly promises for great service!",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "SLA added successfully",
|
||||
"ERROR_MESSAGE": "S'ha produït un error; tornau-ho a provar"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"TITLE": "Edit SLA",
|
||||
"DELETE": {
|
||||
"TITLE": "Delete SLA",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "SLA updated successfully",
|
||||
"SUCCESS_MESSAGE": "SLA deleted successfully",
|
||||
"ERROR_MESSAGE": "S'ha produït un error; tornau-ho a provar"
|
||||
},
|
||||
"CONFIRM": {
|
||||
"TITLE": "Confirma l'esborrat",
|
||||
"MESSAGE": "Are you sure you want to delete ",
|
||||
"YES": "Si, esborra ",
|
||||
"NO": "No, segueix "
|
||||
}
|
||||
},
|
||||
"EVENTS": {
|
||||
"TITLE": "SLA Misses",
|
||||
"FRT": "Primer temps de resposta",
|
||||
"NRT": "Next response time",
|
||||
"RT": "Resolution time",
|
||||
"SHOW_MORE": "{count} more",
|
||||
"HIDE": "Hide {count} rows"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -296,6 +296,8 @@
|
||||
"BUTTON": "Add custom attribute",
|
||||
"NOT_AVAILABLE": "There are no custom attributes available for this contact.",
|
||||
"COPY_SUCCESSFUL": "Úspěšně zkopírováno do schránky",
|
||||
"SHOW_MORE": "Show all attributes",
|
||||
"SHOW_LESS": "Show less attributes",
|
||||
"ACTIONS": {
|
||||
"COPY": "Copy attribute",
|
||||
"DELETE": "Delete attribute",
|
||||
|
||||
@@ -44,7 +44,8 @@
|
||||
"CUSTOM_ATTRIBUTE_CHECKBOX": "Zaškrtávací pole",
|
||||
"CREATED_AT": "Vytvořeno",
|
||||
"LAST_ACTIVITY": "Poslední aktivita",
|
||||
"REFERER_LINK": "Odkazující odkaz"
|
||||
"REFERER_LINK": "Odkazující odkaz",
|
||||
"BLOCKED": "Blocked"
|
||||
},
|
||||
"GROUPS": {
|
||||
"STANDARD_FILTERS": "Standardní filtry",
|
||||
|
||||
@@ -64,7 +64,14 @@
|
||||
"SNOOZED_UNTIL": "Snoozed until",
|
||||
"SNOOZED_UNTIL_TOMORROW": "Odloženo do zítřka",
|
||||
"SNOOZED_UNTIL_NEXT_WEEK": "Odloženo do příštího týdne",
|
||||
"SNOOZED_UNTIL_NEXT_REPLY": "Odloženo do další odpovědi"
|
||||
"SNOOZED_UNTIL_NEXT_REPLY": "Odloženo do další odpovědi",
|
||||
"SLA_STATUS": {
|
||||
"FRT": "FRT {status}",
|
||||
"NRT": "NRT {status}",
|
||||
"RT": "RT {status}",
|
||||
"MISSED": "missed",
|
||||
"DUE": "due"
|
||||
}
|
||||
},
|
||||
"RESOLVE_DROPDOWN": {
|
||||
"MARK_PENDING": "Označit jako nevyřízené",
|
||||
|
||||
@@ -0,0 +1,5 @@
|
||||
{
|
||||
"GENERAL": {
|
||||
"SHOWING_RESULTS": "Showing {firstIndex}-{lastIndex} of {totalCount} items"
|
||||
}
|
||||
}
|
||||
@@ -87,7 +87,10 @@
|
||||
"conversation_assignment": "Přiřazená konverzace",
|
||||
"assigned_conversation_new_message": "Nová zpráva",
|
||||
"participating_conversation_new_message": "Nová zpráva",
|
||||
"conversation_mention": "Zmínka"
|
||||
"conversation_mention": "Zmínka",
|
||||
"sla_missed_first_response": "SLA Missed",
|
||||
"sla_missed_next_response": "SLA Missed",
|
||||
"sla_missed_resolution": "SLA Missed"
|
||||
}
|
||||
},
|
||||
"NETWORK": {
|
||||
|
||||
@@ -4,24 +4,28 @@
|
||||
"TITLE": "Inbox",
|
||||
"DISPLAY_DROPDOWN": "Display",
|
||||
"LOADING": "Fetching notifications",
|
||||
"EOF": "All notifications loaded 🎉",
|
||||
"404": "There are no active notifications in this group.",
|
||||
"NO_NOTIFICATIONS": "No notifications",
|
||||
"NOTE": "Notifications from all subscribed inboxes",
|
||||
"NO_MESSAGES_AVAILABLE": "Oops! Not able to fetch messages",
|
||||
"SNOOZED_UNTIL": "Snoozed until",
|
||||
"SNOOZED_UNTIL_TOMORROW": "Odloženo do zítřka",
|
||||
"SNOOZED_UNTIL_NEXT_WEEK": "Odloženo do příštího týdne"
|
||||
},
|
||||
"ACTION_HEADER": {
|
||||
"SNOOZE": "Snooze notification",
|
||||
"DELETE": "Delete notification"
|
||||
"DELETE": "Delete notification",
|
||||
"BACK": "Zpět"
|
||||
},
|
||||
"TYPES": {
|
||||
"CONVERSATION_MENTION": "You have been mentioned in a conversation",
|
||||
"CONVERSATION_CREATION": "New conversation created",
|
||||
"CONVERSATION_ASSIGNMENT": "A conversation has been assigned to you",
|
||||
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "New message in an assigned conversation",
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in"
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in",
|
||||
"SLA_MISSED_FIRST_RESPONSE": "SLA target first response missed for conversation",
|
||||
"SLA_MISSED_NEXT_RESPONSE": "SLA target next response missed for conversation",
|
||||
"SLA_MISSED_RESOLUTION": "SLA target resolution missed for conversation"
|
||||
},
|
||||
"MENU_ITEM": {
|
||||
"MARK_AS_READ": "Mark as read",
|
||||
|
||||
@@ -35,6 +35,14 @@
|
||||
"NAME": "Počet rozlišení",
|
||||
"DESC": "( celkem)"
|
||||
},
|
||||
"BOT_RESOLUTION_COUNT": {
|
||||
"NAME": "Počet rozlišení",
|
||||
"DESC": "( celkem)"
|
||||
},
|
||||
"BOT_HANDOFF_COUNT": {
|
||||
"NAME": "Handoff Count",
|
||||
"DESC": "( celkem)"
|
||||
},
|
||||
"REPLY_TIME": {
|
||||
"NAME": "Customer waiting time",
|
||||
"TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
|
||||
@@ -130,7 +138,11 @@
|
||||
"groupBy": "Měsíc"
|
||||
}
|
||||
],
|
||||
"BUSINESS_HOURS": "Pracovní doba"
|
||||
"BUSINESS_HOURS": "Pracovní doba",
|
||||
"FILTER_ACTIONS": {
|
||||
"CLEAR_FILTER": "Clear filter",
|
||||
"EMPTY_LIST": "Žádné výsledky"
|
||||
}
|
||||
},
|
||||
"AGENT_REPORTS": {
|
||||
"HEADER": "Agents Overview",
|
||||
@@ -433,6 +445,27 @@
|
||||
}
|
||||
}
|
||||
},
|
||||
"BOT_REPORTS": {
|
||||
"HEADER": "Bot Reports",
|
||||
"METRIC": {
|
||||
"TOTAL_CONVERSATIONS": {
|
||||
"LABEL": "No. of Conversations",
|
||||
"TOOLTIP": "Total number of conversations handled by the bot"
|
||||
},
|
||||
"TOTAL_RESPONSES": {
|
||||
"LABEL": "Total Responses",
|
||||
"TOOLTIP": "Total number of responses sent by the bot"
|
||||
},
|
||||
"RESOLUTION_RATE": {
|
||||
"LABEL": "Resolution Rate",
|
||||
"TOOLTIP": "Total number of conversations resolved by the bot / Total number of conversations handled by the bot * 100"
|
||||
},
|
||||
"HANDOFF_RATE": {
|
||||
"LABEL": "Handoff Rate",
|
||||
"TOOLTIP": "Total number of conversations handed off to agents / Total number of conversations handled by the bot * 100"
|
||||
}
|
||||
}
|
||||
},
|
||||
"OVERVIEW_REPORTS": {
|
||||
"HEADER": "Overview",
|
||||
"LIVE": "Live",
|
||||
@@ -476,5 +509,54 @@
|
||||
"THURSDAY": "Thursday",
|
||||
"FRIDAY": "Friday",
|
||||
"SATURDAY": "Saturday"
|
||||
},
|
||||
"SLA_REPORTS": {
|
||||
"HEADER": "SLA Reports",
|
||||
"NO_RECORDS": "SLA applied conversations are not available.",
|
||||
"LOADING": "Loading SLA data...",
|
||||
"DOWNLOAD_SLA_REPORTS": "Download SLA reports",
|
||||
"DOWNLOAD_FAILED": "Failed to download SLA Reports",
|
||||
"DROPDOWN": {
|
||||
"ADD_FIlTER": "Add filter",
|
||||
"CLEAR_ALL": "Clear all",
|
||||
"CLEAR_FILTER": "Clear filter",
|
||||
"EMPTY_LIST": "Žádné výsledky",
|
||||
"NO_FILTER": "No filters available",
|
||||
"SEARCH": "Search filter",
|
||||
"INPUT_PLACEHOLDER": {
|
||||
"SLA": "SLA name",
|
||||
"AGENTS": "Jméno agenta",
|
||||
"INBOXES": "Inbox name",
|
||||
"LABELS": "Label name",
|
||||
"TEAMS": "Team name"
|
||||
},
|
||||
"SLA": "SLA Policy",
|
||||
"INBOXES": "Inbox",
|
||||
"AGENTS": "Agent",
|
||||
"LABELS": "Label",
|
||||
"TEAMS": "Team"
|
||||
},
|
||||
"METRICS": {
|
||||
"HIT_RATE": {
|
||||
"LABEL": "Hit Rate",
|
||||
"TOOLTIP": "Percentage of SLAs created were completed successfully"
|
||||
},
|
||||
"NO_OF_MISSES": {
|
||||
"LABEL": "Number of Misses",
|
||||
"TOOLTIP": "Total SLA misses in a certain period"
|
||||
},
|
||||
"NO_OF_CONVERSATIONS": {
|
||||
"LABEL": "Number of Conversations",
|
||||
"TOOLTIP": "Total number of conversations with SLA"
|
||||
}
|
||||
},
|
||||
"TABLE": {
|
||||
"HEADER": {
|
||||
"POLICY": "Policy",
|
||||
"CONVERSATION": "Conversation",
|
||||
"AGENT": "Agent"
|
||||
},
|
||||
"VIEW_DETAILS": "View Details"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -83,7 +83,10 @@
|
||||
"CONVERSATION_CREATION": "Odeslat oznámení e-mailem při vytváření nové konverzace",
|
||||
"CONVERSATION_MENTION": "Odeslat oznámení e-mailem, pokud jste zmíněni v konverzaci",
|
||||
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "Odeslat oznámení e-mailem, když je nová zpráva vytvořena v přiřazené konverzaci",
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send email notifications when a new message is created in a participating conversation"
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send email notifications when a new message is created in a participating conversation",
|
||||
"SLA_MISSED_FIRST_RESPONSE": "Send email notifications when a conversation misses first response SLA",
|
||||
"SLA_MISSED_NEXT_RESPONSE": "Send email notifications when a conversation misses next response SLA",
|
||||
"SLA_MISSED_RESOLUTION": "Send email notifications when a conversation misses resolution SLA"
|
||||
},
|
||||
"API": {
|
||||
"UPDATE_SUCCESS": "Vaše předvolby oznámení byly úspěšně aktualizovány",
|
||||
@@ -98,7 +101,10 @@
|
||||
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "Odeslat push oznámení, když je nová zpráva vytvořena v přiřazené konverzaci",
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send push notifications when a new message is created in a participating conversation",
|
||||
"HAS_ENABLED_PUSH": "Povolili jste push pro tento prohlížeč.",
|
||||
"REQUEST_PUSH": "Povolit push oznámení"
|
||||
"REQUEST_PUSH": "Povolit push oznámení",
|
||||
"SLA_MISSED_FIRST_RESPONSE": "Send push notifications when a conversation misses first response SLA",
|
||||
"SLA_MISSED_NEXT_RESPONSE": "Send push notifications when a conversation misses next response SLA",
|
||||
"SLA_MISSED_RESOLUTION": "Send push notifications when a conversation misses resolution SLA"
|
||||
},
|
||||
"PROFILE_IMAGE": {
|
||||
"LABEL": "Profil obrázek"
|
||||
@@ -199,6 +205,7 @@
|
||||
"SIDEBAR": {
|
||||
"CURRENTLY_VIEWING_ACCOUNT": "Currently viewing:",
|
||||
"SWITCH": "Switch",
|
||||
"INBOX_VIEW": "Inbox View",
|
||||
"CONVERSATIONS": "Konverzace",
|
||||
"INBOX": "Inbox",
|
||||
"ALL_CONVERSATIONS": "All Conversations",
|
||||
@@ -237,6 +244,8 @@
|
||||
"CAMPAIGNS": "Kampaně",
|
||||
"ONGOING": "Ongoing",
|
||||
"ONE_OFF": "One off",
|
||||
"REPORTS_SLA": "SLA",
|
||||
"REPORTS_BOT": "Bot",
|
||||
"REPORTS_AGENT": "Agenti",
|
||||
"REPORTS_LABEL": "Štítky",
|
||||
"REPORTS_INBOX": "Inbox",
|
||||
|
||||
@@ -1,22 +1,31 @@
|
||||
{
|
||||
"SLA": {
|
||||
"HEADER": "SLA",
|
||||
"HEADER_BTN_TXT": "Add SLA",
|
||||
"ADD_ACTION": "Add SLA",
|
||||
"ADD_ACTION_LONG": "Create a new SLA Policy",
|
||||
"DESCRIPTION": "Service Level Agreements (SLAs) are contracts that define clear expectations between your team and customers. They establish standards for response and resolution times, creating a framework for accountability and ensures a consistent, high-quality experience.",
|
||||
"LEARN_MORE": "Learn more about SLA",
|
||||
"LOADING": "Fetching SLAs",
|
||||
"SEARCH_404": "Neexistují žádné položky odpovídající tomuto dotazu",
|
||||
"SIDEBAR_TXT": "<p><b>SLA</b> <p>Think of Service Level Agreements (SLAs) like friendly promises between a service provider and a customer.</p> <p> These promises set clear expectations for things like how quickly the team will respond to issues, making sure you always get a reliable and top-notch experience!</p>",
|
||||
"LIST": {
|
||||
"404": "There are no SLAs available in this account.",
|
||||
"TITLE": "Manage SLA",
|
||||
"DESC": "SLAs: Friendly promises for great service!",
|
||||
"TABLE_HEADER": [
|
||||
"Název",
|
||||
"Description",
|
||||
"FRT",
|
||||
"NRT",
|
||||
"RT",
|
||||
"Pracovní doba"
|
||||
]
|
||||
"EMPTY": {
|
||||
"TITLE_1": "Enterprise P0",
|
||||
"DESC_1": "Issues raised by enterprise customers, that require immediate attention.",
|
||||
"TITLE_2": "Enterprise P1",
|
||||
"DESC_2": "Issues raised by enterprise customers, that needs to be acknowledged quickly."
|
||||
},
|
||||
"BUSINESS_HOURS_ON": "Business hours on",
|
||||
"BUSINESS_HOURS_OFF": "Business hours off",
|
||||
"RESPONSE_TYPES": {
|
||||
"FRT": "First response time threshold",
|
||||
"NRT": "Next response time threshold",
|
||||
"RT": "Resolution time threshold",
|
||||
"SHORT_HAND": {
|
||||
"FRT": "FRT",
|
||||
"NRT": "NRT",
|
||||
"RT": "RT"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
@@ -56,18 +65,32 @@
|
||||
},
|
||||
"ADD": {
|
||||
"TITLE": "Add SLA",
|
||||
"DESC": "SLAs: Friendly promises for great service!",
|
||||
"DESC": "Friendly promises for great service!",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "SLA added successfully",
|
||||
"ERROR_MESSAGE": "Došlo k chybě, zkuste to prosím znovu"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"TITLE": "Edit SLA",
|
||||
"DELETE": {
|
||||
"TITLE": "Delete SLA",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "SLA updated successfully",
|
||||
"SUCCESS_MESSAGE": "SLA deleted successfully",
|
||||
"ERROR_MESSAGE": "Došlo k chybě, zkuste to prosím znovu"
|
||||
},
|
||||
"CONFIRM": {
|
||||
"TITLE": "Potvrdit odstranění",
|
||||
"MESSAGE": "Are you sure you want to delete ",
|
||||
"YES": "Ano, odstranit ",
|
||||
"NO": "Ne, zachovat "
|
||||
}
|
||||
},
|
||||
"EVENTS": {
|
||||
"TITLE": "SLA Misses",
|
||||
"FRT": "Čas první odpovědi",
|
||||
"NRT": "Next response time",
|
||||
"RT": "Resolution time",
|
||||
"SHOW_MORE": "{count} more",
|
||||
"HIDE": "Hide {count} rows"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -296,6 +296,8 @@
|
||||
"BUTTON": "Tilføj brugerdefineret attribut",
|
||||
"NOT_AVAILABLE": "Der er ingen brugerdefinerede attributter tilgængelige for denne kontakt.",
|
||||
"COPY_SUCCESSFUL": "Kopiering til udklipsholder lykkedes",
|
||||
"SHOW_MORE": "Show all attributes",
|
||||
"SHOW_LESS": "Show less attributes",
|
||||
"ACTIONS": {
|
||||
"COPY": "Kopier attribut",
|
||||
"DELETE": "Slet egenskab",
|
||||
|
||||
@@ -44,7 +44,8 @@
|
||||
"CUSTOM_ATTRIBUTE_CHECKBOX": "Afkrydsningsfelt",
|
||||
"CREATED_AT": "Oprettet Den",
|
||||
"LAST_ACTIVITY": "Sidste Aktivitet",
|
||||
"REFERER_LINK": "Link til reference"
|
||||
"REFERER_LINK": "Link til reference",
|
||||
"BLOCKED": "Blocked"
|
||||
},
|
||||
"GROUPS": {
|
||||
"STANDARD_FILTERS": "Standard Filtre",
|
||||
|
||||
@@ -64,7 +64,14 @@
|
||||
"SNOOZED_UNTIL": "Snoozed until",
|
||||
"SNOOZED_UNTIL_TOMORROW": "Udsat til i morgen",
|
||||
"SNOOZED_UNTIL_NEXT_WEEK": "Udsat indtil næste uge",
|
||||
"SNOOZED_UNTIL_NEXT_REPLY": "Udsat indtil næste svar"
|
||||
"SNOOZED_UNTIL_NEXT_REPLY": "Udsat indtil næste svar",
|
||||
"SLA_STATUS": {
|
||||
"FRT": "FRT {status}",
|
||||
"NRT": "NRT {status}",
|
||||
"RT": "RT {status}",
|
||||
"MISSED": "missed",
|
||||
"DUE": "due"
|
||||
}
|
||||
},
|
||||
"RESOLVE_DROPDOWN": {
|
||||
"MARK_PENDING": "Markér som afventende",
|
||||
|
||||
@@ -0,0 +1,5 @@
|
||||
{
|
||||
"GENERAL": {
|
||||
"SHOWING_RESULTS": "Showing {firstIndex}-{lastIndex} of {totalCount} items"
|
||||
}
|
||||
}
|
||||
@@ -87,7 +87,10 @@
|
||||
"conversation_assignment": "Samtale Tildelt",
|
||||
"assigned_conversation_new_message": "Ny Besked",
|
||||
"participating_conversation_new_message": "Ny Besked",
|
||||
"conversation_mention": "Omtale"
|
||||
"conversation_mention": "Omtale",
|
||||
"sla_missed_first_response": "SLA Missed",
|
||||
"sla_missed_next_response": "SLA Missed",
|
||||
"sla_missed_resolution": "SLA Missed"
|
||||
}
|
||||
},
|
||||
"NETWORK": {
|
||||
|
||||
@@ -4,24 +4,28 @@
|
||||
"TITLE": "Indbakke",
|
||||
"DISPLAY_DROPDOWN": "Display",
|
||||
"LOADING": "Fetching notifications",
|
||||
"EOF": "All notifications loaded 🎉",
|
||||
"404": "There are no active notifications in this group.",
|
||||
"NO_NOTIFICATIONS": "No notifications",
|
||||
"NOTE": "Notifications from all subscribed inboxes",
|
||||
"NO_MESSAGES_AVAILABLE": "Oops! Not able to fetch messages",
|
||||
"SNOOZED_UNTIL": "Snoozed until",
|
||||
"SNOOZED_UNTIL_TOMORROW": "Udsat til i morgen",
|
||||
"SNOOZED_UNTIL_NEXT_WEEK": "Udsat indtil næste uge"
|
||||
},
|
||||
"ACTION_HEADER": {
|
||||
"SNOOZE": "Snooze notification",
|
||||
"DELETE": "Delete notification"
|
||||
"DELETE": "Delete notification",
|
||||
"BACK": "Tilbage"
|
||||
},
|
||||
"TYPES": {
|
||||
"CONVERSATION_MENTION": "You have been mentioned in a conversation",
|
||||
"CONVERSATION_CREATION": "New conversation created",
|
||||
"CONVERSATION_ASSIGNMENT": "A conversation has been assigned to you",
|
||||
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "New message in an assigned conversation",
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in"
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in",
|
||||
"SLA_MISSED_FIRST_RESPONSE": "SLA target first response missed for conversation",
|
||||
"SLA_MISSED_NEXT_RESPONSE": "SLA target next response missed for conversation",
|
||||
"SLA_MISSED_RESOLUTION": "SLA target resolution missed for conversation"
|
||||
},
|
||||
"MENU_ITEM": {
|
||||
"MARK_AS_READ": "Mark as read",
|
||||
|
||||
@@ -35,6 +35,14 @@
|
||||
"NAME": "Antal Afsluttede",
|
||||
"DESC": "( Total )"
|
||||
},
|
||||
"BOT_RESOLUTION_COUNT": {
|
||||
"NAME": "Antal Afsluttede",
|
||||
"DESC": "( Total )"
|
||||
},
|
||||
"BOT_HANDOFF_COUNT": {
|
||||
"NAME": "Handoff Count",
|
||||
"DESC": "( Total )"
|
||||
},
|
||||
"REPLY_TIME": {
|
||||
"NAME": "Customer waiting time",
|
||||
"TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
|
||||
@@ -130,7 +138,11 @@
|
||||
"groupBy": "Måned"
|
||||
}
|
||||
],
|
||||
"BUSINESS_HOURS": "Forretningstider"
|
||||
"BUSINESS_HOURS": "Forretningstider",
|
||||
"FILTER_ACTIONS": {
|
||||
"CLEAR_FILTER": "Clear filter",
|
||||
"EMPTY_LIST": "Ingen resultater fundet"
|
||||
}
|
||||
},
|
||||
"AGENT_REPORTS": {
|
||||
"HEADER": "Agenter Oversigt",
|
||||
@@ -433,6 +445,27 @@
|
||||
}
|
||||
}
|
||||
},
|
||||
"BOT_REPORTS": {
|
||||
"HEADER": "Bot Reports",
|
||||
"METRIC": {
|
||||
"TOTAL_CONVERSATIONS": {
|
||||
"LABEL": "No. of Conversations",
|
||||
"TOOLTIP": "Total number of conversations handled by the bot"
|
||||
},
|
||||
"TOTAL_RESPONSES": {
|
||||
"LABEL": "Total Responses",
|
||||
"TOOLTIP": "Total number of responses sent by the bot"
|
||||
},
|
||||
"RESOLUTION_RATE": {
|
||||
"LABEL": "Resolution Rate",
|
||||
"TOOLTIP": "Total number of conversations resolved by the bot / Total number of conversations handled by the bot * 100"
|
||||
},
|
||||
"HANDOFF_RATE": {
|
||||
"LABEL": "Handoff Rate",
|
||||
"TOOLTIP": "Total number of conversations handed off to agents / Total number of conversations handled by the bot * 100"
|
||||
}
|
||||
}
|
||||
},
|
||||
"OVERVIEW_REPORTS": {
|
||||
"HEADER": "Oversigt",
|
||||
"LIVE": "Levende",
|
||||
@@ -476,5 +509,54 @@
|
||||
"THURSDAY": "Thursday",
|
||||
"FRIDAY": "Friday",
|
||||
"SATURDAY": "Saturday"
|
||||
},
|
||||
"SLA_REPORTS": {
|
||||
"HEADER": "SLA Reports",
|
||||
"NO_RECORDS": "SLA applied conversations are not available.",
|
||||
"LOADING": "Loading SLA data...",
|
||||
"DOWNLOAD_SLA_REPORTS": "Download SLA reports",
|
||||
"DOWNLOAD_FAILED": "Failed to download SLA Reports",
|
||||
"DROPDOWN": {
|
||||
"ADD_FIlTER": "Add filter",
|
||||
"CLEAR_ALL": "Clear all",
|
||||
"CLEAR_FILTER": "Clear filter",
|
||||
"EMPTY_LIST": "Ingen resultater fundet",
|
||||
"NO_FILTER": "No filters available",
|
||||
"SEARCH": "Search filter",
|
||||
"INPUT_PLACEHOLDER": {
|
||||
"SLA": "SLA name",
|
||||
"AGENTS": "Agentens navn",
|
||||
"INBOXES": "Indbakkens navn",
|
||||
"LABELS": "Etiket Navn",
|
||||
"TEAMS": "Team navn"
|
||||
},
|
||||
"SLA": "SLA Policy",
|
||||
"INBOXES": "Indbakke",
|
||||
"AGENTS": "Agent",
|
||||
"LABELS": "Etiketter",
|
||||
"TEAMS": "Team"
|
||||
},
|
||||
"METRICS": {
|
||||
"HIT_RATE": {
|
||||
"LABEL": "Hit Rate",
|
||||
"TOOLTIP": "Percentage of SLAs created were completed successfully"
|
||||
},
|
||||
"NO_OF_MISSES": {
|
||||
"LABEL": "Number of Misses",
|
||||
"TOOLTIP": "Total SLA misses in a certain period"
|
||||
},
|
||||
"NO_OF_CONVERSATIONS": {
|
||||
"LABEL": "Number of Conversations",
|
||||
"TOOLTIP": "Total number of conversations with SLA"
|
||||
}
|
||||
},
|
||||
"TABLE": {
|
||||
"HEADER": {
|
||||
"POLICY": "Policy",
|
||||
"CONVERSATION": "Samtale",
|
||||
"AGENT": "Agent"
|
||||
},
|
||||
"VIEW_DETAILS": "View Details"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -83,7 +83,10 @@
|
||||
"CONVERSATION_CREATION": "Send e-mail notifikationer når en ny samtale er oprettet",
|
||||
"CONVERSATION_MENTION": "Send e-mail notifikationer, når du er nævnt i en samtale",
|
||||
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "Send e-mail notifikationer når en ny besked er oprettet i en tildelt samtale",
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send email notifications when a new message is created in a participating conversation"
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send email notifications when a new message is created in a participating conversation",
|
||||
"SLA_MISSED_FIRST_RESPONSE": "Send email notifications when a conversation misses first response SLA",
|
||||
"SLA_MISSED_NEXT_RESPONSE": "Send email notifications when a conversation misses next response SLA",
|
||||
"SLA_MISSED_RESOLUTION": "Send email notifications when a conversation misses resolution SLA"
|
||||
},
|
||||
"API": {
|
||||
"UPDATE_SUCCESS": "Dine notifikationsindstillinger er opdateret",
|
||||
@@ -98,7 +101,10 @@
|
||||
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "Send push-notifikationer, når en ny besked oprettes i en tildelt samtale",
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send push notifications when a new message is created in a participating conversation",
|
||||
"HAS_ENABLED_PUSH": "Du har aktiveret push for denne browser.",
|
||||
"REQUEST_PUSH": "Aktivér push-notifikationer"
|
||||
"REQUEST_PUSH": "Aktivér push-notifikationer",
|
||||
"SLA_MISSED_FIRST_RESPONSE": "Send push notifications when a conversation misses first response SLA",
|
||||
"SLA_MISSED_NEXT_RESPONSE": "Send push notifications when a conversation misses next response SLA",
|
||||
"SLA_MISSED_RESOLUTION": "Send push notifications when a conversation misses resolution SLA"
|
||||
},
|
||||
"PROFILE_IMAGE": {
|
||||
"LABEL": "Profilbillede"
|
||||
@@ -199,6 +205,7 @@
|
||||
"SIDEBAR": {
|
||||
"CURRENTLY_VIEWING_ACCOUNT": "Vises nu:",
|
||||
"SWITCH": "Skift",
|
||||
"INBOX_VIEW": "Inbox View",
|
||||
"CONVERSATIONS": "Samtaler",
|
||||
"INBOX": "Indbakke",
|
||||
"ALL_CONVERSATIONS": "Alle Samtaler",
|
||||
@@ -237,6 +244,8 @@
|
||||
"CAMPAIGNS": "Kampagner",
|
||||
"ONGOING": "Igangværende",
|
||||
"ONE_OFF": "En rabat",
|
||||
"REPORTS_SLA": "SLA",
|
||||
"REPORTS_BOT": "Bot",
|
||||
"REPORTS_AGENT": "Agenter",
|
||||
"REPORTS_LABEL": "Etiketter",
|
||||
"REPORTS_INBOX": "Indbakke",
|
||||
|
||||
@@ -1,22 +1,31 @@
|
||||
{
|
||||
"SLA": {
|
||||
"HEADER": "SLA",
|
||||
"HEADER_BTN_TXT": "Add SLA",
|
||||
"ADD_ACTION": "Add SLA",
|
||||
"ADD_ACTION_LONG": "Create a new SLA Policy",
|
||||
"DESCRIPTION": "Service Level Agreements (SLAs) are contracts that define clear expectations between your team and customers. They establish standards for response and resolution times, creating a framework for accountability and ensures a consistent, high-quality experience.",
|
||||
"LEARN_MORE": "Learn more about SLA",
|
||||
"LOADING": "Fetching SLAs",
|
||||
"SEARCH_404": "Der er ingen elementer, der matcher denne forespørgsel",
|
||||
"SIDEBAR_TXT": "<p><b>SLA</b> <p>Think of Service Level Agreements (SLAs) like friendly promises between a service provider and a customer.</p> <p> These promises set clear expectations for things like how quickly the team will respond to issues, making sure you always get a reliable and top-notch experience!</p>",
|
||||
"LIST": {
|
||||
"404": "There are no SLAs available in this account.",
|
||||
"TITLE": "Manage SLA",
|
||||
"DESC": "SLAs: Friendly promises for great service!",
|
||||
"TABLE_HEADER": [
|
||||
"Navn",
|
||||
"Beskrivelse",
|
||||
"FRT",
|
||||
"NRT",
|
||||
"RT",
|
||||
"Forretningstider"
|
||||
]
|
||||
"EMPTY": {
|
||||
"TITLE_1": "Enterprise P0",
|
||||
"DESC_1": "Issues raised by enterprise customers, that require immediate attention.",
|
||||
"TITLE_2": "Enterprise P1",
|
||||
"DESC_2": "Issues raised by enterprise customers, that needs to be acknowledged quickly."
|
||||
},
|
||||
"BUSINESS_HOURS_ON": "Business hours on",
|
||||
"BUSINESS_HOURS_OFF": "Business hours off",
|
||||
"RESPONSE_TYPES": {
|
||||
"FRT": "First response time threshold",
|
||||
"NRT": "Next response time threshold",
|
||||
"RT": "Resolution time threshold",
|
||||
"SHORT_HAND": {
|
||||
"FRT": "FRT",
|
||||
"NRT": "NRT",
|
||||
"RT": "RT"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
@@ -56,18 +65,32 @@
|
||||
},
|
||||
"ADD": {
|
||||
"TITLE": "Add SLA",
|
||||
"DESC": "SLAs: Friendly promises for great service!",
|
||||
"DESC": "Friendly promises for great service!",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "SLA added successfully",
|
||||
"ERROR_MESSAGE": "Der opstod en fejl. Prøv venligst igen"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"TITLE": "Edit SLA",
|
||||
"DELETE": {
|
||||
"TITLE": "Delete SLA",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "SLA updated successfully",
|
||||
"SUCCESS_MESSAGE": "SLA deleted successfully",
|
||||
"ERROR_MESSAGE": "Der opstod en fejl. Prøv venligst igen"
|
||||
},
|
||||
"CONFIRM": {
|
||||
"TITLE": "Bekræft Sletning",
|
||||
"MESSAGE": "Are you sure you want to delete ",
|
||||
"YES": "Ja, Slet ",
|
||||
"NO": "Nej, Behold "
|
||||
}
|
||||
},
|
||||
"EVENTS": {
|
||||
"TITLE": "SLA Misses",
|
||||
"FRT": "Første svartid",
|
||||
"NRT": "Next response time",
|
||||
"RT": "Resolution time",
|
||||
"SHOW_MORE": "{count} more",
|
||||
"HIDE": "Hide {count} rows"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -296,6 +296,8 @@
|
||||
"BUTTON": "Eigenes Attribut hinzufügen",
|
||||
"NOT_AVAILABLE": "Für diesen Kontakt sind keine benutzerdefinierten Attribute verfügbar.",
|
||||
"COPY_SUCCESSFUL": "Erfolgreich in die Zwischenablage kopiert",
|
||||
"SHOW_MORE": "Show all attributes",
|
||||
"SHOW_LESS": "Show less attributes",
|
||||
"ACTIONS": {
|
||||
"COPY": "Attribut kopieren",
|
||||
"DELETE": "Attribut löschen",
|
||||
|
||||
@@ -44,7 +44,8 @@
|
||||
"CUSTOM_ATTRIBUTE_CHECKBOX": "Checkbox",
|
||||
"CREATED_AT": "Erstellt am",
|
||||
"LAST_ACTIVITY": "Letzte Aktivität",
|
||||
"REFERER_LINK": "Verweis-Link"
|
||||
"REFERER_LINK": "Verweis-Link",
|
||||
"BLOCKED": "Blocked"
|
||||
},
|
||||
"GROUPS": {
|
||||
"STANDARD_FILTERS": "Standardfilter",
|
||||
|
||||
@@ -64,7 +64,14 @@
|
||||
"SNOOZED_UNTIL": "Stummschalten bis",
|
||||
"SNOOZED_UNTIL_TOMORROW": "Schlummern bis morgen",
|
||||
"SNOOZED_UNTIL_NEXT_WEEK": "Schlummern bis nächste Woche",
|
||||
"SNOOZED_UNTIL_NEXT_REPLY": "Schlummern bis zur nächsten Antwort"
|
||||
"SNOOZED_UNTIL_NEXT_REPLY": "Schlummern bis zur nächsten Antwort",
|
||||
"SLA_STATUS": {
|
||||
"FRT": "FRT {status}",
|
||||
"NRT": "NRT {status}",
|
||||
"RT": "RT {status}",
|
||||
"MISSED": "missed",
|
||||
"DUE": "due"
|
||||
}
|
||||
},
|
||||
"RESOLVE_DROPDOWN": {
|
||||
"MARK_PENDING": "Als ausstehend markieren",
|
||||
|
||||
@@ -0,0 +1,5 @@
|
||||
{
|
||||
"GENERAL": {
|
||||
"SHOWING_RESULTS": "Showing {firstIndex}-{lastIndex} of {totalCount} items"
|
||||
}
|
||||
}
|
||||
@@ -87,7 +87,10 @@
|
||||
"conversation_assignment": "Konversation zugewiesen",
|
||||
"assigned_conversation_new_message": "Neue Nachricht",
|
||||
"participating_conversation_new_message": "Neue Nachricht",
|
||||
"conversation_mention": "Erwähnung"
|
||||
"conversation_mention": "Erwähnung",
|
||||
"sla_missed_first_response": "SLA Missed",
|
||||
"sla_missed_next_response": "SLA Missed",
|
||||
"sla_missed_resolution": "SLA Missed"
|
||||
}
|
||||
},
|
||||
"NETWORK": {
|
||||
|
||||
@@ -4,24 +4,28 @@
|
||||
"TITLE": "Posteingang",
|
||||
"DISPLAY_DROPDOWN": "Display",
|
||||
"LOADING": "Fetching notifications",
|
||||
"EOF": "Alle Benachrichtigungen geladen 🎉",
|
||||
"404": "There are no active notifications in this group.",
|
||||
"NO_NOTIFICATIONS": "No notifications",
|
||||
"NOTE": "Notifications from all subscribed inboxes",
|
||||
"NO_MESSAGES_AVAILABLE": "Oops! Not able to fetch messages",
|
||||
"SNOOZED_UNTIL": "Stummschalten bis",
|
||||
"SNOOZED_UNTIL_TOMORROW": "Schlummern bis morgen",
|
||||
"SNOOZED_UNTIL_NEXT_WEEK": "Schlummern bis nächste Woche"
|
||||
},
|
||||
"ACTION_HEADER": {
|
||||
"SNOOZE": "Snooze notification",
|
||||
"DELETE": "Delete notification"
|
||||
"DELETE": "Delete notification",
|
||||
"BACK": "Zurück"
|
||||
},
|
||||
"TYPES": {
|
||||
"CONVERSATION_MENTION": "You have been mentioned in a conversation",
|
||||
"CONVERSATION_CREATION": "New conversation created",
|
||||
"CONVERSATION_ASSIGNMENT": "A conversation has been assigned to you",
|
||||
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "New message in an assigned conversation",
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in"
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in",
|
||||
"SLA_MISSED_FIRST_RESPONSE": "SLA target first response missed for conversation",
|
||||
"SLA_MISSED_NEXT_RESPONSE": "SLA target next response missed for conversation",
|
||||
"SLA_MISSED_RESOLUTION": "SLA target resolution missed for conversation"
|
||||
},
|
||||
"MENU_ITEM": {
|
||||
"MARK_AS_READ": "Mark as read",
|
||||
|
||||
@@ -35,6 +35,14 @@
|
||||
"NAME": "Auflösungsanzahl",
|
||||
"DESC": "( Gesamt )"
|
||||
},
|
||||
"BOT_RESOLUTION_COUNT": {
|
||||
"NAME": "Auflösungsanzahl",
|
||||
"DESC": "( Gesamt )"
|
||||
},
|
||||
"BOT_HANDOFF_COUNT": {
|
||||
"NAME": "Handoff Count",
|
||||
"DESC": "( Gesamt )"
|
||||
},
|
||||
"REPLY_TIME": {
|
||||
"NAME": "Customer waiting time",
|
||||
"TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
|
||||
@@ -130,7 +138,11 @@
|
||||
"groupBy": "Monat"
|
||||
}
|
||||
],
|
||||
"BUSINESS_HOURS": "Öffnungszeiten"
|
||||
"BUSINESS_HOURS": "Öffnungszeiten",
|
||||
"FILTER_ACTIONS": {
|
||||
"CLEAR_FILTER": "Clear filter",
|
||||
"EMPTY_LIST": "Keine Ergebnisse gefunden"
|
||||
}
|
||||
},
|
||||
"AGENT_REPORTS": {
|
||||
"HEADER": "Agenten-Übersicht",
|
||||
@@ -433,6 +445,27 @@
|
||||
}
|
||||
}
|
||||
},
|
||||
"BOT_REPORTS": {
|
||||
"HEADER": "Bot Reports",
|
||||
"METRIC": {
|
||||
"TOTAL_CONVERSATIONS": {
|
||||
"LABEL": "No. of Conversations",
|
||||
"TOOLTIP": "Total number of conversations handled by the bot"
|
||||
},
|
||||
"TOTAL_RESPONSES": {
|
||||
"LABEL": "Total Responses",
|
||||
"TOOLTIP": "Total number of responses sent by the bot"
|
||||
},
|
||||
"RESOLUTION_RATE": {
|
||||
"LABEL": "Resolution Rate",
|
||||
"TOOLTIP": "Total number of conversations resolved by the bot / Total number of conversations handled by the bot * 100"
|
||||
},
|
||||
"HANDOFF_RATE": {
|
||||
"LABEL": "Handoff Rate",
|
||||
"TOOLTIP": "Total number of conversations handed off to agents / Total number of conversations handled by the bot * 100"
|
||||
}
|
||||
}
|
||||
},
|
||||
"OVERVIEW_REPORTS": {
|
||||
"HEADER": "Übersicht",
|
||||
"LIVE": "Live",
|
||||
@@ -476,5 +509,54 @@
|
||||
"THURSDAY": "Thursday",
|
||||
"FRIDAY": "Friday",
|
||||
"SATURDAY": "Saturday"
|
||||
},
|
||||
"SLA_REPORTS": {
|
||||
"HEADER": "SLA Reports",
|
||||
"NO_RECORDS": "SLA applied conversations are not available.",
|
||||
"LOADING": "Loading SLA data...",
|
||||
"DOWNLOAD_SLA_REPORTS": "Download SLA reports",
|
||||
"DOWNLOAD_FAILED": "Failed to download SLA Reports",
|
||||
"DROPDOWN": {
|
||||
"ADD_FIlTER": "Add filter",
|
||||
"CLEAR_ALL": "Clear all",
|
||||
"CLEAR_FILTER": "Clear filter",
|
||||
"EMPTY_LIST": "Keine Ergebnisse gefunden",
|
||||
"NO_FILTER": "No filters available",
|
||||
"SEARCH": "Search filter",
|
||||
"INPUT_PLACEHOLDER": {
|
||||
"SLA": "SLA name",
|
||||
"AGENTS": "Agentenname",
|
||||
"INBOXES": "Posteingangsname",
|
||||
"LABELS": "Labelname",
|
||||
"TEAMS": "Teamname"
|
||||
},
|
||||
"SLA": "SLA Policy",
|
||||
"INBOXES": "Posteingang",
|
||||
"AGENTS": "Agent",
|
||||
"LABELS": "Label",
|
||||
"TEAMS": "Team"
|
||||
},
|
||||
"METRICS": {
|
||||
"HIT_RATE": {
|
||||
"LABEL": "Hit Rate",
|
||||
"TOOLTIP": "Percentage of SLAs created were completed successfully"
|
||||
},
|
||||
"NO_OF_MISSES": {
|
||||
"LABEL": "Number of Misses",
|
||||
"TOOLTIP": "Total SLA misses in a certain period"
|
||||
},
|
||||
"NO_OF_CONVERSATIONS": {
|
||||
"LABEL": "Number of Conversations",
|
||||
"TOOLTIP": "Total number of conversations with SLA"
|
||||
}
|
||||
},
|
||||
"TABLE": {
|
||||
"HEADER": {
|
||||
"POLICY": "Policy",
|
||||
"CONVERSATION": "Konversation",
|
||||
"AGENT": "Agent"
|
||||
},
|
||||
"VIEW_DETAILS": "View Details"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -83,7 +83,10 @@
|
||||
"CONVERSATION_CREATION": "Senden Sie E-Mail-Benachrichtigungen, wenn eine neue Konversation erstellt wird",
|
||||
"CONVERSATION_MENTION": "Senden Sie E-Mail-Benachrichtigungen, wenn Sie in einer Konversation erwähnt werden",
|
||||
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "Senden Sie E-Mail-Benachrichtigungen, wenn eine neue Nachricht in einer zugewiesenen Konversation erstellt wird",
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "E-Mail-Benachrichtigungen senden, wenn eine neue Nachricht in einer zugewiesenen Konversation erstellt wird"
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "E-Mail-Benachrichtigungen senden, wenn eine neue Nachricht in einer zugewiesenen Konversation erstellt wird",
|
||||
"SLA_MISSED_FIRST_RESPONSE": "Send email notifications when a conversation misses first response SLA",
|
||||
"SLA_MISSED_NEXT_RESPONSE": "Send email notifications when a conversation misses next response SLA",
|
||||
"SLA_MISSED_RESOLUTION": "Send email notifications when a conversation misses resolution SLA"
|
||||
},
|
||||
"API": {
|
||||
"UPDATE_SUCCESS": "Ihre Benachrichtigungseinstellungen wurden erfolgreich aktualisiert",
|
||||
@@ -98,7 +101,10 @@
|
||||
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "Senden Sie Push-Benachrichtigungen, wenn eine neue Nachricht in einer zugewiesenen Konversation erstellt wird",
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Sende Push-Benachrichtigungen, wenn eine neue Nachricht in einer zugewiesenen Konversation erstellt wird",
|
||||
"HAS_ENABLED_PUSH": "Sie haben die Push-Benachrichtigung für diesen Browser aktiviert.",
|
||||
"REQUEST_PUSH": "Push-Benachrichtigungen aktivieren"
|
||||
"REQUEST_PUSH": "Push-Benachrichtigungen aktivieren",
|
||||
"SLA_MISSED_FIRST_RESPONSE": "Send push notifications when a conversation misses first response SLA",
|
||||
"SLA_MISSED_NEXT_RESPONSE": "Send push notifications when a conversation misses next response SLA",
|
||||
"SLA_MISSED_RESOLUTION": "Send push notifications when a conversation misses resolution SLA"
|
||||
},
|
||||
"PROFILE_IMAGE": {
|
||||
"LABEL": "Profilbild"
|
||||
@@ -199,6 +205,7 @@
|
||||
"SIDEBAR": {
|
||||
"CURRENTLY_VIEWING_ACCOUNT": "Wird gerade angezeigt:",
|
||||
"SWITCH": "Wechseln",
|
||||
"INBOX_VIEW": "Inbox View",
|
||||
"CONVERSATIONS": "Gespräche",
|
||||
"INBOX": "Posteingang",
|
||||
"ALL_CONVERSATIONS": "Alle Konversationen",
|
||||
@@ -237,6 +244,8 @@
|
||||
"CAMPAIGNS": "Kampagnen",
|
||||
"ONGOING": "Im Gange",
|
||||
"ONE_OFF": "Einmalig",
|
||||
"REPORTS_SLA": "SLA",
|
||||
"REPORTS_BOT": "Bot",
|
||||
"REPORTS_AGENT": "Agenten",
|
||||
"REPORTS_LABEL": "Labels",
|
||||
"REPORTS_INBOX": "Posteingang",
|
||||
|
||||
@@ -1,22 +1,31 @@
|
||||
{
|
||||
"SLA": {
|
||||
"HEADER": "SLA",
|
||||
"HEADER_BTN_TXT": "Add SLA",
|
||||
"ADD_ACTION": "Add SLA",
|
||||
"ADD_ACTION_LONG": "Create a new SLA Policy",
|
||||
"DESCRIPTION": "Service Level Agreements (SLAs) are contracts that define clear expectations between your team and customers. They establish standards for response and resolution times, creating a framework for accountability and ensures a consistent, high-quality experience.",
|
||||
"LEARN_MORE": "Learn more about SLA",
|
||||
"LOADING": "Fetching SLAs",
|
||||
"SEARCH_404": "Es gibt keine Elemente, die dieser Abfrage entsprechen",
|
||||
"SIDEBAR_TXT": "<p><b>SLA</b> <p>Think of Service Level Agreements (SLAs) like friendly promises between a service provider and a customer.</p> <p> These promises set clear expectations for things like how quickly the team will respond to issues, making sure you always get a reliable and top-notch experience!</p>",
|
||||
"LIST": {
|
||||
"404": "There are no SLAs available in this account.",
|
||||
"TITLE": "Manage SLA",
|
||||
"DESC": "SLAs: Friendly promises for great service!",
|
||||
"TABLE_HEADER": [
|
||||
"Name",
|
||||
"Beschreibung",
|
||||
"FRT",
|
||||
"NRT",
|
||||
"RT",
|
||||
"Öffnungszeiten"
|
||||
]
|
||||
"EMPTY": {
|
||||
"TITLE_1": "Enterprise P0",
|
||||
"DESC_1": "Issues raised by enterprise customers, that require immediate attention.",
|
||||
"TITLE_2": "Enterprise P1",
|
||||
"DESC_2": "Issues raised by enterprise customers, that needs to be acknowledged quickly."
|
||||
},
|
||||
"BUSINESS_HOURS_ON": "Business hours on",
|
||||
"BUSINESS_HOURS_OFF": "Business hours off",
|
||||
"RESPONSE_TYPES": {
|
||||
"FRT": "First response time threshold",
|
||||
"NRT": "Next response time threshold",
|
||||
"RT": "Resolution time threshold",
|
||||
"SHORT_HAND": {
|
||||
"FRT": "FRT",
|
||||
"NRT": "NRT",
|
||||
"RT": "RT"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
@@ -56,18 +65,32 @@
|
||||
},
|
||||
"ADD": {
|
||||
"TITLE": "Add SLA",
|
||||
"DESC": "SLAs: Friendly promises for great service!",
|
||||
"DESC": "Friendly promises for great service!",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "SLA added successfully",
|
||||
"ERROR_MESSAGE": "Es ist ein Fehler aufgetreten, bitte versuchen Sie es erneut"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"TITLE": "Edit SLA",
|
||||
"DELETE": {
|
||||
"TITLE": "Delete SLA",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "SLA updated successfully",
|
||||
"SUCCESS_MESSAGE": "SLA deleted successfully",
|
||||
"ERROR_MESSAGE": "Es ist ein Fehler aufgetreten, bitte versuchen Sie es erneut"
|
||||
},
|
||||
"CONFIRM": {
|
||||
"TITLE": "Löschung bestätigen",
|
||||
"MESSAGE": "Are you sure you want to delete ",
|
||||
"YES": "Ja, löschen ",
|
||||
"NO": "Nein, behalten "
|
||||
}
|
||||
},
|
||||
"EVENTS": {
|
||||
"TITLE": "SLA Misses",
|
||||
"FRT": "Erste Antwortzeit",
|
||||
"NRT": "Next response time",
|
||||
"RT": "Resolution time",
|
||||
"SHOW_MORE": "{count} more",
|
||||
"HIDE": "Hide {count} rows"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -296,6 +296,8 @@
|
||||
"BUTTON": "Προσθήκη προσαρμοσμένης ιδιότητας",
|
||||
"NOT_AVAILABLE": "Δεν υπάρχουν διαθέσιμες προσαρμοσμένες ιδιότητες για αυτήν την επαφή.",
|
||||
"COPY_SUCCESSFUL": "Αντιγράφτηκε με επιτυχία στο πρόχειρο",
|
||||
"SHOW_MORE": "Show all attributes",
|
||||
"SHOW_LESS": "Show less attributes",
|
||||
"ACTIONS": {
|
||||
"COPY": "Αντιγραφή ιδιότητας",
|
||||
"DELETE": "Διαγραφή ιδιότητας",
|
||||
|
||||
@@ -44,7 +44,8 @@
|
||||
"CUSTOM_ATTRIBUTE_CHECKBOX": "Checkbox",
|
||||
"CREATED_AT": "Δημιουργήθηκε στις",
|
||||
"LAST_ACTIVITY": "Τελευταία Δραστηριότητα",
|
||||
"REFERER_LINK": "Σύνδεσμος αναφοράς"
|
||||
"REFERER_LINK": "Σύνδεσμος αναφοράς",
|
||||
"BLOCKED": "Blocked"
|
||||
},
|
||||
"GROUPS": {
|
||||
"STANDARD_FILTERS": "Τυπικά Φίλτρα",
|
||||
|
||||
@@ -64,7 +64,14 @@
|
||||
"SNOOZED_UNTIL": "Snoozed until",
|
||||
"SNOOZED_UNTIL_TOMORROW": "Αναβλήθηκε μέχρι αύριο",
|
||||
"SNOOZED_UNTIL_NEXT_WEEK": "Αναβολή έως την επόμενη εβδομάδα",
|
||||
"SNOOZED_UNTIL_NEXT_REPLY": "Αναβολή έως την επόμενη απάντηση"
|
||||
"SNOOZED_UNTIL_NEXT_REPLY": "Αναβολή έως την επόμενη απάντηση",
|
||||
"SLA_STATUS": {
|
||||
"FRT": "FRT {status}",
|
||||
"NRT": "NRT {status}",
|
||||
"RT": "RT {status}",
|
||||
"MISSED": "missed",
|
||||
"DUE": "due"
|
||||
}
|
||||
},
|
||||
"RESOLVE_DROPDOWN": {
|
||||
"MARK_PENDING": "Σήμανση ως εκκρεμής",
|
||||
|
||||
@@ -0,0 +1,5 @@
|
||||
{
|
||||
"GENERAL": {
|
||||
"SHOWING_RESULTS": "Showing {firstIndex}-{lastIndex} of {totalCount} items"
|
||||
}
|
||||
}
|
||||
@@ -87,7 +87,10 @@
|
||||
"conversation_assignment": "Η Συνομιλία Ανατέθηκε",
|
||||
"assigned_conversation_new_message": "Νέο Μήνυμα",
|
||||
"participating_conversation_new_message": "Νέο Μήνυμα",
|
||||
"conversation_mention": "Αναφορά"
|
||||
"conversation_mention": "Αναφορά",
|
||||
"sla_missed_first_response": "SLA Missed",
|
||||
"sla_missed_next_response": "SLA Missed",
|
||||
"sla_missed_resolution": "SLA Missed"
|
||||
}
|
||||
},
|
||||
"NETWORK": {
|
||||
|
||||
@@ -4,24 +4,28 @@
|
||||
"TITLE": "Εισερχόμενα",
|
||||
"DISPLAY_DROPDOWN": "Display",
|
||||
"LOADING": "Fetching notifications",
|
||||
"EOF": "All notifications loaded 🎉",
|
||||
"404": "There are no active notifications in this group.",
|
||||
"NO_NOTIFICATIONS": "No notifications",
|
||||
"NOTE": "Notifications from all subscribed inboxes",
|
||||
"NO_MESSAGES_AVAILABLE": "Oops! Not able to fetch messages",
|
||||
"SNOOZED_UNTIL": "Snoozed until",
|
||||
"SNOOZED_UNTIL_TOMORROW": "Αναβλήθηκε μέχρι αύριο",
|
||||
"SNOOZED_UNTIL_NEXT_WEEK": "Αναβολή έως την επόμενη εβδομάδα"
|
||||
},
|
||||
"ACTION_HEADER": {
|
||||
"SNOOZE": "Snooze notification",
|
||||
"DELETE": "Delete notification"
|
||||
"DELETE": "Delete notification",
|
||||
"BACK": "Πίσω"
|
||||
},
|
||||
"TYPES": {
|
||||
"CONVERSATION_MENTION": "You have been mentioned in a conversation",
|
||||
"CONVERSATION_CREATION": "New conversation created",
|
||||
"CONVERSATION_ASSIGNMENT": "A conversation has been assigned to you",
|
||||
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "New message in an assigned conversation",
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in"
|
||||
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in",
|
||||
"SLA_MISSED_FIRST_RESPONSE": "SLA target first response missed for conversation",
|
||||
"SLA_MISSED_NEXT_RESPONSE": "SLA target next response missed for conversation",
|
||||
"SLA_MISSED_RESOLUTION": "SLA target resolution missed for conversation"
|
||||
},
|
||||
"MENU_ITEM": {
|
||||
"MARK_AS_READ": "Mark as read",
|
||||
|
||||
Some files were not shown because too many files have changed in this diff Show More
Reference in New Issue
Block a user