Merge branch 'develop' into feat/scroll-to-notification

2024-04-01 12:09:16 +05:30
parent 998a4958ec 16282f6a66
commit 1a14ff9fa9
100 changed files with 2510 additions and 988 deletions
@@ -1,11 +1,10 @@
 // scss-lint:disable SpaceAfterPropertyColon
-// @import 'shared/assets/fonts/inter';
-
+@import 'shared/assets/fonts/inter';
+// Inter,
 html,
 body {
  font-family:
    'PlusJakarta',
-    Inter,
    -apple-system,
    system-ui,
    BlinkMacSystemFont,
@@ -0,0 +1,103 @@
+<template>
+  <div
+    class="flex items-center px-2 truncate border min-w-fit border-slate-75 dark:border-slate-700"
+    :class="showExtendedInfo ? 'py-[5px] rounded-lg' : 'py-0.5 gap-1 rounded'"
+  >
+    <div
+      class="flex items-center gap-1"
+      :class="
+        showExtendedInfo &&
+        'ltr:pr-1.5 rtl:pl-1.5 ltr:border-r rtl:border-l border-solid border-slate-75 dark:border-slate-700'
+      "
+    >
+      <fluent-icon
+        size="14"
+        :icon="slaStatus.icon"
+        type="outline"
+        :icon-lib="isSlaMissed ? 'lucide' : 'fluent'"
+        class="flex-shrink-0"
+        :class="slaTextStyles"
+      />
+      <span
+        v-if="showExtendedInfo"
+        class="text-xs font-medium"
+        :class="slaTextStyles"
+      >
+        {{ slaStatusText }}
+      </span>
+    </div>
+    <span
+      class="text-xs font-medium"
+      :class="[slaTextStyles, showExtendedInfo && 'ltr:pl-1.5 rtl:pr-1.5']"
+    >
+      {{ slaStatus.threshold }}
+    </span>
+  </div>
+</template>
+
+<script>
+import { mapGetters } from 'vuex';
+import { evaluateSLAStatus } from '../helpers/SLAHelper';
+
+// const REFRESH_INTERVAL = 60000;
+
+export default {
+  props: {
+    chat: {
+      type: Object,
+      default: () => ({}),
+    },
+    showExtendedInfo: {
+      type: Boolean,
+      default: false,
+    },
+  },
+  data() {
+    return {
+      timer: null,
+      slaStatus: {},
+    };
+  },
+  computed: {
+    ...mapGetters({
+      activeSLA: 'sla/getSLAById',
+    }),
+    slaPolicyId() {
+      return this.chat?.sla_policy_id;
+    },
+    sla() {
+      if (!this.slaPolicyId) return null;
+      return this.activeSLA(this.slaPolicyId);
+    },
+    isSlaMissed() {
+      return this.slaStatus?.isSlaMissed;
+    },
+    slaTextStyles() {
+      return this.isSlaMissed
+        ? 'text-red-400 dark:text-red-300'
+        : 'text-yellow-600 dark:text-yellow-500';
+    },
+    slaStatusText() {
+      const upperCaseType = this.slaStatus?.type?.toUpperCase(); // FRT, NRT, or RT
+      const statusKey = this.isSlaMissed ? 'BREACH' : 'DUE';
+
+      return this.$t(`CONVERSATION.HEADER.SLA_STATUS.${upperCaseType}`, {
+        status: this.$t(`CONVERSATION.HEADER.SLA_STATUS.${statusKey}`),
+      });
+    },
+  },
+  watch: {
+    chat() {
+      this.updateSlaStatus();
+    },
+  },
+  mounted() {
+    this.updateSlaStatus();
+  },
+  methods: {
+    updateSlaStatus() {
+      this.slaStatus = evaluateSLAStatus(this.sla, this.chat);
+    },
+  },
+};
+</script>
@@ -20,4 +20,14 @@ export const FEATURE_FLAGS = {
  INBOX_VIEW: 'inbox_view',
  SLA: 'sla',
  RESPONSE_BOT: 'response_bot',
+  CHANNEL_EMAIL: 'channel_email',
+  CHANNEL_FACEBOOK: 'channel_facebook',
+  CHANNEL_TWITTER: 'channel_twitter',
+  CHANNEL_WEBSITE: 'channel_website',
+  CUSTOM_REPLY_DOMAIN: 'custom_reply_domain',
+  CUSTOM_REPLY_EMAIL: 'custom_reply_email',
+  DISABLE_BRANDING: 'disable_branding',
+  EMAIL_CONTINUITY_ON_API_CHANNEL: 'email_continuity_on_api_channel',
+  INBOUND_EMAILS: 'inbound_emails',
+  IP_LOOKUP: 'ip_lookup',
 };
@@ -0,0 +1,41 @@
+import { debounce } from '@chatwoot/utils';
+
+const RESIZE_OBSERVER_DEBOUNCE_TIME = 100;
+
+function createResizeObserver(el, binding) {
+  const { value } = binding;
+  const observer = new ResizeObserver(
+    debounce(entries => {
+      const entry = entries[0];
+      if (entry && value && typeof value === 'function') {
+        value(entry);
+      }
+    }, RESIZE_OBSERVER_DEBOUNCE_TIME)
+  );
+
+  el.cwResizeObserver = observer;
+  observer.observe(el);
+}
+
+function destroyResizeObserver(el) {
+  if (el.cwResizeObserver) {
+    el.cwResizeObserver.unobserve(el);
+    el.cwResizeObserver.disconnect();
+    delete el.cwResizeObserver;
+  }
+}
+
+export default {
+  bind(el, binding) {
+    createResizeObserver(el, binding);
+  },
+  update(el, binding) {
+    if (binding.oldValue !== binding.value) {
+      destroyResizeObserver(el);
+      createResizeObserver(el, binding);
+    }
+  },
+  unbind(el) {
+    destroyResizeObserver(el);
+  },
+};
@@ -0,0 +1,4 @@
+export function getHelpUrlForFeature(featureName) {
+  const { helpUrls } = window.chatwootConfig;
+  return helpUrls[featureName];
+}
@@ -0,0 +1,78 @@
+import resize from '../../directives/resize';
+
+class ResizeObserverMock {
+  // eslint-disable-next-line class-methods-use-this
+  observe() {}
+
+  // eslint-disable-next-line class-methods-use-this
+  unobserve() {}
+
+  // eslint-disable-next-line class-methods-use-this
+  disconnect() {}
+}
+
+describe('resize directive', () => {
+  let el;
+  let binding;
+  let observer;
+
+  beforeEach(() => {
+    el = document.createElement('div');
+    binding = {
+      value: jest.fn(),
+    };
+    observer = {
+      observe: jest.fn(),
+      unobserve: jest.fn(),
+      disconnect: jest.fn(),
+    };
+    window.ResizeObserver = ResizeObserverMock;
+    jest.spyOn(window, 'ResizeObserver').mockImplementation(() => observer);
+  });
+
+  afterEach(() => {
+    jest.clearAllMocks();
+  });
+
+  it('should create ResizeObserver on bind', () => {
+    resize.bind(el, binding);
+
+    expect(ResizeObserver).toHaveBeenCalled();
+    expect(observer.observe).toHaveBeenCalledWith(el);
+  });
+
+  it('should call callback on observer callback', () => {
+    el = document.createElement('div');
+    binding = {
+      value: jest.fn(),
+    };
+
+    resize.bind(el, binding);
+
+    const entries = [{ contentRect: { width: 100, height: 100 } }];
+    const callback = binding.value;
+    callback(entries[0]);
+
+    expect(binding.value).toHaveBeenCalledWith(entries[0]);
+  });
+
+  it('should destroy and recreate observer on update', () => {
+    resize.bind(el, binding);
+
+    resize.update(el, { ...binding, oldValue: 'old' });
+
+    expect(observer.unobserve).toHaveBeenCalledWith(el);
+    expect(observer.disconnect).toHaveBeenCalled();
+    expect(ResizeObserver).toHaveBeenCalledTimes(2);
+    expect(observer.observe).toHaveBeenCalledTimes(2);
+  });
+
+  it('should destroy observer on unbind', () => {
+    resize.bind(el, binding);
+
+    resize.unbind(el);
+
+    expect(observer.unobserve).toHaveBeenCalledWith(el);
+    expect(observer.disconnect).toHaveBeenCalled();
+  });
+});
@@ -44,7 +44,8 @@
      "CUSTOM_ATTRIBUTE_CHECKBOX": "Checkbox",
      "CREATED_AT": "Created At",
      "LAST_ACTIVITY": "Last Activity",
-      "REFERER_LINK": "Referrer link"
+      "REFERER_LINK": "Referrer link",
+      "BLOCKED": "Blocked"
    },
    "GROUPS": {
      "STANDARD_FILTERS": "Standard Filters",
@@ -64,7 +64,14 @@
      "SNOOZED_UNTIL": "Snoozed until",
      "SNOOZED_UNTIL_TOMORROW": "Snoozed until tomorrow",
      "SNOOZED_UNTIL_NEXT_WEEK": "Snoozed until next week",
-      "SNOOZED_UNTIL_NEXT_REPLY": "Snoozed until next reply"
+      "SNOOZED_UNTIL_NEXT_REPLY": "Snoozed until next reply",
+      "SLA_STATUS": {
+        "FRT": "FRT {status}",
+        "NRT": "NRT {status}",
+        "RT": "RT {status}",
+        "BREACH": "breach",
+        "DUE": "due"
+      }
    },
    "RESOLVE_DROPDOWN": {
      "MARK_PENDING": "Mark as pending",
@@ -83,7 +83,10 @@
        "CONVERSATION_CREATION": "Send email notifications when a new conversation is created",
        "CONVERSATION_MENTION": "Send email notifications when you are mentioned in a conversation",
        "ASSIGNED_CONVERSATION_NEW_MESSAGE": "Send email notifications when a new message is created in an assigned conversation",
-        "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send email notifications when a new message is created in a participating conversation"
+        "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send email notifications when a new message is created in a participating conversation",
+        "SLA_MISSED_FIRST_RESPONSE": "Send email notifications when a conversation misses first response SLA",
+        "SLA_MISSED_NEXT_RESPONSE": "Send email notifications when a conversation misses next response SLA",
+        "SLA_MISSED_RESOLUTION": "Send email notifications when a conversation misses resolution SLA"
      },
      "API": {
        "UPDATE_SUCCESS": "Your notification preferences are updated successfully",
@@ -98,7 +101,10 @@
        "ASSIGNED_CONVERSATION_NEW_MESSAGE": "Send push notifications when a new message is created in an assigned conversation",
        "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send push notifications when a new message is created in a participating conversation",
        "HAS_ENABLED_PUSH": "You have enabled push for this browser.",
-        "REQUEST_PUSH": "Enable push notifications"
+        "REQUEST_PUSH": "Enable push notifications",
+        "SLA_MISSED_FIRST_RESPONSE": "Send push notifications when a conversation misses first response SLA",
+        "SLA_MISSED_NEXT_RESPONSE": "Send push notifications when a conversation misses next response SLA",
+        "SLA_MISSED_RESOLUTION": "Send push notifications when a conversation misses resolution SLA"
      },
      "PROFILE_IMAGE": {
        "LABEL": "Profile Image"
@@ -1,15 +1,24 @@
 {
  "SLA": {
    "HEADER": "SLA",
-    "HEADER_BTN_TXT": "Add SLA",
+    "ADD_ACTION": "Add SLA",
+    "DESCRIPTION": "Service Level Agreements (SLAs) are contracts that define clear expectations between your team and customers. They establish standards for response and resolution times, creating a framework for accountability and ensures a consistent, high-quality experience.",
+    "LEARN_MORE": "Learn more about SLA",
    "LOADING": "Fetching SLAs",
-    "SEARCH_404": "There are no items matching this query",
-    "SIDEBAR_TXT": "<p><b>SLA</b> <p>Think of Service Level Agreements (SLAs) like friendly promises between a service provider and a customer.</p> <p> These promises set clear expectations for things like how quickly the team will respond to issues, making sure you always get a reliable and top-notch experience!</p>",
    "LIST": {
      "404": "There are no SLAs available in this account.",
-      "TITLE": "Manage SLA",
-      "DESC": "SLAs: Friendly promises for great service!",
-      "TABLE_HEADER": ["Name", "Description", "FRT", "NRT", "RT", "Business Hours"]
+      "BUSINESS_HOURS_ON": "Business hours on",
+      "BUSINESS_HOURS_OFF": "Business hours off",
+      "RESPONSE_TYPES": {
+        "FRT": "First response time threshold",
+        "NRT": "Next response time threshold",
+        "RT": "Resolution time threshold",
+        "SHORT_HAND": {
+          "FRT": "FRT",
+          "NRT": "NRT",
+          "RT": "RT"
+        }
+      }
    },
    "FORM": {
      "NAME": {
@@ -243,7 +243,7 @@ export default {
          attr.attribute_display_type === 'checkbox'
        );
      });
-      if (isCustomAttributeCheckbox) {
+      if (isCustomAttributeCheckbox || type === 'blocked') {
        return [
          {
            id: true,
@@ -76,6 +76,14 @@ const filterTypes = [
    filterOperators: OPERATOR_TYPES_5,
    attributeModel: 'standard',
  },
+  {
+    attributeKey: 'blocked',
+    attributeI18nKey: 'BLOCKED',
+    inputType: 'search_select',
+    dataType: 'text',
+    filterOperators: OPERATOR_TYPES_1,
+    attributeModel: 'standard',
+  },
 ];

 export const filterAttributeGroups = [
@@ -115,6 +123,10 @@ export const filterAttributeGroups = [
        key: 'last_activity_at',
        i18nKey: 'LAST_ACTIVITY',
      },
+      {
+        key: 'blocked',
+        i18nKey: 'BLOCKED',
+      },
    ],
  },
 ];
@@ -0,0 +1,23 @@
+<script setup>
+defineProps({
+  isLoading: {
+    type: Boolean,
+    default: false,
+  },
+  loadingMessage: {
+    type: String,
+    default: '',
+  },
+});
+</script>
+<template>
+  <div class="flex flex-col w-full h-full gap-10 font-inter">
+    <slot name="header" />
+    <div>
+      <slot v-if="isLoading" name="loading">
+        <woot-loading-state :message="loadingMessage" />
+      </slot>
+      <slot v-else name="body" />
+    </div>
+  </div>
+</template>
@@ -0,0 +1,21 @@
+<script setup>
+defineProps({
+  keepAlive: {
+    type: Boolean,
+    default: true,
+  },
+});
+</script>
+
+<template>
+  <div
+    class="flex flex-col w-full h-full px-5 pt-8 pb-3 m-0 overflow-auto bg-white sm:px-16 sm:pt-16 dark:bg-slate-900"
+  >
+    <div class="flex items-start max-w-[900px] w-full">
+      <keep-alive v-if="keepAlive">
+        <router-view />
+      </keep-alive>
+      <router-view v-else />
+    </div>
+  </div>
+</template>
@@ -0,0 +1,102 @@
+<script setup>
+defineProps({
+  title: {
+    type: String,
+    required: true,
+  },
+  description: {
+    type: String,
+    required: true,
+  },
+  iconName: {
+    type: String,
+    required: true,
+  },
+  href: {
+    type: String,
+    default: '',
+  },
+  linkText: {
+    type: String,
+    default: '',
+  },
+});
+
+const openInNewTab = url => {
+  if (!url) return;
+  window.open(url, '_blank', 'noopener noreferrer');
+};
+</script>
+
+<template>
+  <div class="flex flex-col items-start w-full gap-4">
+    <!-- Header section with icon, title and action button -->
+    <div class="flex items-center justify-between w-full gap-4">
+      <!-- Icon and title container -->
+      <div class="flex items-center gap-3">
+        <div
+          class="flex items-center w-10 h-10 p-1 rounded-full bg-woot-25/60 dark:bg-woot-900/60"
+        >
+          <div
+            class="flex items-center justify-center w-full h-full rounded-full bg-woot-75/70 dark:bg-woot-800/40"
+          >
+            <fluent-icon
+              size="14"
+              :icon="iconName"
+              type="outline"
+              class="flex-shrink-0 text-woot-500 dark:text-woot-500"
+            />
+          </div>
+        </div>
+        <h1
+          class="text-2xl font-medium tracking-[-1.5%] text-slate-900 dark:text-slate-25"
+        >
+          {{ title }}
+        </h1>
+      </div>
+      <!-- Slot for additional actions on larger screens -->
+      <div class="hidden gap-2 sm:flex">
+        <slot name="actions" />
+      </div>
+    </div>
+    <!-- Description and optional link -->
+    <div
+      class="flex flex-col gap-2 text-slate-600 dark:text-slate-300 max-w-[721px] w-full"
+    >
+      <p
+        class="mb-0 text-sm font-normal tracking-[0.5%] line-clamp-5 sm:line-clamp-none"
+      >
+        <slot name="description">{{ description }}</slot>
+      </p>
+      <!-- Conditional link -->
+      <a
+        v-if="href && linkText"
+        :href="href"
+        target="_blank"
+        rel="noopener noreferrer"
+        class="sm:inline-flex hidden tracking-[-0.6%] gap-1 w-fit items-center text-woot-500 dark:text-woot-500 text-sm font-medium tracking=[-0.6%] hover:underline"
+      >
+        {{ linkText }}
+        <fluent-icon
+          size="16"
+          icon="chevron-right"
+          type="outline"
+          class="flex-shrink-0 text-woot-500 dark:text-woot-500"
+        />
+      </a>
+    </div>
+    <!-- Mobile view for actions and link -->
+    <div class="flex items-start justify-start w-full gap-3 sm:hidden">
+      <slot name="actions" />
+      <woot-button
+        v-if="href && linkText"
+        color-scheme="secondary"
+        icon="arrow-outwards"
+        class="flex-row-reverse rounded-xl min-w-0 !bg-slate-50 !text-slate-900 dark:!text-white dark:!bg-slate-800"
+        @click="openInNewTab(href)"
+      >
+        {{ linkText }}
+      </woot-button>
+    </div>
+  </div>
+</template>
@@ -0,0 +1,53 @@
+<script setup>
+defineProps({
+  title: {
+    type: String,
+    default: '',
+  },
+  description: {
+    type: String,
+    default: '',
+  },
+});
+</script>
+<template>
+  <div
+    class="flex relative flex-col sm:flex-row p-4 gap-4 sm:p-6 justify-between shadow-sm group bg-white border border-solid rounded-xl dark:bg-slate-800 border-slate-75 dark:border-slate-700/50 max-w-[900px] w-full"
+  >
+    <!-- left side section -->
+    <slot name="leftSection">
+      <div class="flex flex-col min-w-0 items-start gap-3 max-w-[480px] w-full">
+        <div
+          class="flex items-center justify-between w-full gap-3 sm:justify-normal whitespace-nowrap"
+        >
+          <h3
+            class="justify-between text-sm tracking-[-0.6%] font-medium truncate w-fit sm:justify-normal text-slate-900 dark:text-slate-25"
+          >
+            <slot name="title">
+              {{ title }}
+            </slot>
+          </h3>
+          <slot name="label" />
+        </div>
+        <p
+          class="text-sm text-slate-600 tracking-[0.5%] dark:text-slate-300 max-w-[400px] w-full line-clamp-2"
+        >
+          <slot name="description">
+            {{ description }}
+          </slot>
+        </p>
+      </div>
+    </slot>
+
+    <!-- right side section -->
+    <slot name="rightSection" />
+
+    <!-- actions section -->
+    <div
+      v-if="$slots.actions"
+      class="absolute flex-col items-center hidden gap-1 border-none ltr:-right-3 rtl:-left-3 top-3 group-hover:flex"
+    >
+      <slot name="actions" />
+    </div>
+  </div>
+</template>
@@ -236,6 +236,54 @@
            }}
          </label>
        </div>
+        <div v-if="isSLAEnabled" class="flex items-center gap-2 mb-1">
+          <input
+            v-model="selectedEmailFlags"
+            class="notification--checkbox"
+            type="checkbox"
+            value="email_sla_missed_first_response"
+            @input="handleEmailInput"
+          />
+          <label for="sla_missed_first_response">
+            {{
+              $t(
+                'PROFILE_SETTINGS.FORM.EMAIL_NOTIFICATIONS_SECTION.SLA_MISSED_FIRST_RESPONSE'
+              )
+            }}
+          </label>
+        </div>
+        <div v-if="isSLAEnabled" class="flex items-center gap-2 mb-1">
+          <input
+            v-model="selectedEmailFlags"
+            class="notification--checkbox"
+            type="checkbox"
+            value="email_sla_missed_next_response"
+            @input="handleEmailInput"
+          />
+          <label for="sla_missed_next_response">
+            {{
+              $t(
+                'PROFILE_SETTINGS.FORM.EMAIL_NOTIFICATIONS_SECTION.SLA_MISSED_NEXT_RESPONSE'
+              )
+            }}
+          </label>
+        </div>
+        <div v-if="isSLAEnabled" class="flex items-center gap-2 mb-1">
+          <input
+            v-model="selectedEmailFlags"
+            class="notification--checkbox"
+            type="checkbox"
+            value="email_sla_missed_resolution"
+            @input="handleEmailInput"
+          />
+          <label for="sla_missed_resolution">
+            {{
+              $t(
+                'PROFILE_SETTINGS.FORM.EMAIL_NOTIFICATIONS_SECTION.SLA_MISSED_RESOLUTION'
+              )
+            }}
+          </label>
+        </div>
      </div>
    </div>
    <div
@@ -352,6 +400,57 @@
            }}
          </label>
        </div>
+
+        <div v-if="isSLAEnabled" class="flex items-center gap-2 mb-1">
+          <input
+            v-model="selectedPushFlags"
+            class="notification--checkbox"
+            type="checkbox"
+            value="push_sla_missed_first_response"
+            @input="handlePushInput"
+          />
+          <label for="sla_missed_first_response">
+            {{
+              $t(
+                'PROFILE_SETTINGS.FORM.PUSH_NOTIFICATIONS_SECTION.SLA_MISSED_FIRST_RESPONSE'
+              )
+            }}
+          </label>
+        </div>
+
+        <div v-if="isSLAEnabled" class="flex items-center gap-2 mb-1">
+          <input
+            v-model="selectedPushFlags"
+            class="notification--checkbox"
+            type="checkbox"
+            value="push_sla_missed_next_response"
+            @input="handlePushInput"
+          />
+          <label for="sla_missed_next_response">
+            {{
+              $t(
+                'PROFILE_SETTINGS.FORM.PUSH_NOTIFICATIONS_SECTION.SLA_MISSED_NEXT_RESPONSE'
+              )
+            }}
+          </label>
+        </div>
+
+        <div v-if="isSLAEnabled" class="flex items-center gap-2 mb-1">
+          <input
+            v-model="selectedPushFlags"
+            class="notification--checkbox"
+            type="checkbox"
+            value="push_sla_missed_resolution"
+            @input="handlePushInput"
+          />
+          <label for="sla_missed_resolution">
+            {{
+              $t(
+                'PROFILE_SETTINGS.FORM.PUSH_NOTIFICATIONS_SECTION.SLA_MISSED_RESOLUTION'
+              )
+            }}
+          </label>
+        </div>
      </div>
    </div>
  </div>
@@ -367,6 +466,7 @@ import {
  requestPushPermissions,
  verifyServiceWorkerExistence,
 } from '../../../../helper/pushHelper';
+import { FEATURE_FLAGS } from 'dashboard/featureFlags';

 export default {
  mixins: [alertMixin, configMixin, uiSettingsMixin],
@@ -393,13 +493,18 @@ export default {
  },
  computed: {
    ...mapGetters({
+      accountId: 'getCurrentAccountId',
      emailFlags: 'userNotificationSettings/getSelectedEmailFlags',
      pushFlags: 'userNotificationSettings/getSelectedPushFlags',
      uiSettings: 'getUISettings',
+      isFeatureEnabledonAccount: 'accounts/isFeatureEnabledonAccount',
    }),
    hasPushAPISupport() {
      return !!('Notification' in window);
    },
+    isSLAEnabled() {
+      return this.isFeatureEnabledonAccount(this.accountId, FEATURE_FLAGS.SLA);
+    },
  },
  watch: {
    emailFlags(value) {
@@ -2,9 +2,9 @@

 exports[`CsatMetrics.vue computes response count correctly 1`] = `
 <div class="flex-col lg:flex-row flex flex-wrap mx-0 bg-white dark:bg-slate-800 rounded-[4px] p-4 mb-5 border border-solid border-slate-75 dark:border-slate-700">
-  <csat-metric-card-stub label="CSAT_REPORTS.METRIC.TOTAL_RESPONSES.LABEL" value="100" infotext="CSAT_REPORTS.METRIC.TOTAL_RESPONSES.TOOLTIP"></csat-metric-card-stub>
-  <csat-metric-card-stub label="CSAT_REPORTS.METRIC.SATISFACTION_SCORE.LABEL" value="--" infotext="CSAT_REPORTS.METRIC.SATISFACTION_SCORE.TOOLTIP" disabled="true"></csat-metric-card-stub>
-  <csat-metric-card-stub label="CSAT_REPORTS.METRIC.RESPONSE_RATE.LABEL" value="90%" infotext="CSAT_REPORTS.METRIC.RESPONSE_RATE.TOOLTIP"></csat-metric-card-stub>
+  <csat-metric-card-stub label="CSAT_REPORTS.METRIC.TOTAL_RESPONSES.LABEL" value="100" infotext="CSAT_REPORTS.METRIC.TOTAL_RESPONSES.TOOLTIP" class="xs:w-full sm:max-w-[50%] lg:w-1/6 lg:max-w-[16%]"></csat-metric-card-stub>
+  <csat-metric-card-stub label="CSAT_REPORTS.METRIC.SATISFACTION_SCORE.LABEL" value="--" infotext="CSAT_REPORTS.METRIC.SATISFACTION_SCORE.TOOLTIP" disabled="true" class="xs:w-full sm:max-w-[50%] lg:w-1/6 lg:max-w-[16%]"></csat-metric-card-stub>
+  <csat-metric-card-stub label="CSAT_REPORTS.METRIC.RESPONSE_RATE.LABEL" value="90%" infotext="CSAT_REPORTS.METRIC.RESPONSE_RATE.TOOLTIP" class="xs:w-full sm:max-w-[50%] lg:w-1/6 lg:max-w-[16%]"></csat-metric-card-stub>
  <!---->
 </div>
 `;
@@ -1,99 +1,58 @@
 <template>
-  <div class="flex-1 overflow-auto p-4">
-    <woot-button
-      color-scheme="success"
-      class-names="button--fixed-top"
-      icon="add-circle"
-      @click="openAddPopup"
-    >
-      {{ $t('SLA.HEADER_BTN_TXT') }}
-    </woot-button>
-    <div class="flex flex-row gap-4">
-      <div class="w-full xl:w-3/5">
-        <p
-          v-if="!uiFlags.isFetching && !records.length"
-          class="flex h-full items-center flex-col justify-center"
-        >
-          {{ $t('SLA.LIST.404') }}
-        </p>
-        <woot-loading-state
-          v-if="uiFlags.isFetching"
-          :message="$t('SLA.LOADING')"
+  <settings-layout
+    :is-loading="uiFlags.isFetching"
+    :loading-message="$t('SLA.LOADING')"
+  >
+    <template #header>
+      <SLA-header @click="openAddPopup" />
+    </template>
+    <template #loading>
+      <SLAListItemLoading v-for="ii in 2" :key="ii" class="mb-3" />
+    </template>
+    <template #body>
+      <p
+        v-if="!records.length"
+        class="flex flex-col items-center justify-center h-full"
+      >
+        {{ $t('SLA.LIST.404') }}
+      </p>
+      <div v-if="records.length" class="flex flex-col w-full h-full gap-3">
+        <SLA-list-item
+          v-for="sla in records"
+          :key="sla.title"
+          :sla-name="sla.name"
+          :description="sla.description"
+          :first-response="displayTime(sla.first_response_time_threshold)"
+          :next-response="displayTime(sla.next_response_time_threshold)"
+          :resolution-time="displayTime(sla.resolution_time_threshold)"
+          :has-business-hours="sla.only_during_business_hours"
+          :is-loading="loading[sla.id]"
+          @click="openDeletePopup(sla)"
        />
-        <table v-if="!uiFlags.isFetching && records.length" class="woot-table">
-          <thead>
-            <th v-for="thHeader in $t('SLA.LIST.TABLE_HEADER')" :key="thHeader">
-              {{ thHeader }}
-            </th>
-          </thead>
-          <tbody>
-            <tr v-for="sla in records" :key="sla.title">
-              <td>
-                <span
-                  class="inline-block overflow-hidden whitespace-nowrap text-ellipsis"
-                >
-                  {{ sla.name }}
-                </span>
-              </td>
-              <td>{{ sla.description }}</td>
-              <td>
-                <span class="flex items-center">
-                  {{ displayTime(sla.first_response_time_threshold) }}
-                </span>
-              </td>
-              <td>
-                <span class="flex items-center">
-                  {{ displayTime(sla.next_response_time_threshold) }}
-                </span>
-              </td>
-              <td>
-                <span class="flex items-center">
-                  {{ displayTime(sla.resolution_time_threshold) }}
-                </span>
-              </td>
-              <td>
-                <span class="flex items-center">
-                  {{ sla.only_during_business_hours }}
-                </span>
-              </td>
-              <td class="button-wrapper">
-                <woot-button
-                  v-tooltip.top="$t('SLA.FORM.DELETE')"
-                  variant="smooth"
-                  color-scheme="alert"
-                  size="tiny"
-                  icon="dismiss-circle"
-                  class-names="grey-btn"
-                  :is-loading="loading[sla.id]"
-                  @click="openDeletePopup(sla)"
-                />
-              </td>
-            </tr>
-          </tbody>
-        </table>
      </div>

-      <div class="w-1/3 hidden xl:block">
-        <span v-dompurify-html="$t('SLA.SIDEBAR_TXT')" />
-      </div>
-    </div>
-    <woot-modal :show.sync="showAddPopup" :on-close="hideAddPopup">
-      <add-SLA @close="hideAddPopup" />
-    </woot-modal>
+      <woot-modal :show.sync="showAddPopup" :on-close="hideAddPopup">
+        <add-SLA @close="hideAddPopup" />
+      </woot-modal>

-    <woot-delete-modal
-      :show.sync="showDeleteConfirmationPopup"
-      :on-close="closeDeletePopup"
-      :on-confirm="confirmDeletion"
-      :title="$t('SLA.DELETE.CONFIRM.TITLE')"
-      :message="$t('SLA.DELETE.CONFIRM.MESSAGE')"
-      :message-value="deleteMessage"
-      :confirm-text="deleteConfirmText"
-      :reject-text="deleteRejectText"
-    />
-  </div>
+      <woot-delete-modal
+        :show.sync="showDeleteConfirmationPopup"
+        :on-close="closeDeletePopup"
+        :on-confirm="confirmDeletion"
+        :title="$t('SLA.DELETE.CONFIRM.TITLE')"
+        :message="$t('SLA.DELETE.CONFIRM.MESSAGE')"
+        :message-value="deleteMessage"
+        :confirm-text="deleteConfirmText"
+        :reject-text="deleteRejectText"
+      />
+    </template>
+  </settings-layout>
 </template>
 <script>
+import SettingsLayout from '../SettingsLayout.vue';
+import SLAHeader from './components/SLAHeader.vue';
+import SLAListItem from './components/SLAListItem.vue';
+import SLAListItemLoading from './components/SLAListItemLoading.vue';
 import { mapGetters } from 'vuex';
 import { convertSecondsToTimeUnit } from '@chatwoot/utils';

@@ -103,6 +62,10 @@ import alertMixin from 'shared/mixins/alertMixin';
 export default {
  components: {
    AddSLA,
+    SLAHeader,
+    SLAListItem,
+    SLAListItemLoading,
+    SettingsLayout,
  },
  mixins: [alertMixin],
  data() {
@@ -0,0 +1,39 @@
+<script setup>
+defineProps({
+  hasBusinessHours: {
+    type: Boolean,
+    required: true,
+  },
+});
+</script>
+<template>
+  <div
+    class="inline-flex items-center min-w-0 gap-1 px-1.5 sm:px-2 py-1 border border-solid rounded-lg border-slate-75 dark:border-slate-700/50"
+  >
+    <fluent-icon
+      size="14"
+      :icon="hasBusinessHours ? 'alarm-on' : 'alarm-off'"
+      type="outline"
+      class="flex-shrink-0"
+      :class="
+        hasBusinessHours
+          ? 'text-slate-600 dark:text-slate-400'
+          : 'text-slate-300 dark:text-slate-700'
+      "
+    />
+    <span
+      class="hidden text-xs tracking-[0.2%] font-normal truncate sm:block"
+      :class="
+        hasBusinessHours
+          ? 'text-slate-600 dark:text-slate-400'
+          : 'text-slate-300 dark:text-slate-700'
+      "
+    >
+      {{
+        hasBusinessHours
+          ? $t('SLA.LIST.BUSINESS_HOURS_ON')
+          : $t('SLA.LIST.BUSINESS_HOURS_OFF')
+      }}
+    </span>
+  </div>
+</template>
@@ -0,0 +1,23 @@
+<script setup>
+import BaseSettingsHeader from '../../components/BaseSettingsHeader.vue';
+</script>
+<template>
+  <base-settings-header
+    :title="$t('SLA.HEADER')"
+    :description="$t('SLA.DESCRIPTION')"
+    :link-text="$t('SLA.LEARN_MORE')"
+    href="/"
+    icon-name="document-list-clock"
+  >
+    <template #actions>
+      <woot-button
+        color-scheme="primary"
+        icon="plus-sign"
+        class="rounded-xl"
+        @click="$emit('click')"
+      >
+        {{ $t('SLA.ADD_ACTION') }}
+      </woot-button>
+    </template>
+  </base-settings-header>
+</template>
@@ -0,0 +1,68 @@
+<script setup>
+import BaseSettingsListItem from '../../components/BaseSettingsListItem.vue';
+import SLAResponseTime from './SLAResponseTime.vue';
+import SLABusinessHoursLabel from './SLABusinessHoursLabel.vue';
+
+defineProps({
+  slaName: {
+    type: String,
+    required: true,
+  },
+  description: {
+    type: String,
+    required: true,
+  },
+  firstResponse: {
+    type: String,
+    required: true,
+  },
+  nextResponse: {
+    type: String,
+    required: true,
+  },
+  resolutionTime: {
+    type: String,
+    required: true,
+  },
+  hasBusinessHours: {
+    type: Boolean,
+    required: true,
+  },
+  isLoading: {
+    type: Boolean,
+    default: false,
+  },
+});
+</script>
+<template>
+  <base-settings-list-item
+    class="sm:divide-x sm:divide-slate-75 sm:dark:divide-slate-700/50"
+    :title="slaName"
+    :description="description"
+  >
+    <template #label>
+      <SLA-business-hours-label :has-business-hours="hasBusinessHours" />
+    </template>
+    <template #rightSection>
+      <div
+        class="flex items-center divide-x rtl:divide-x-reverse sm:rtl:!border-l-0 sm:rtl:!border-r sm:rtl:border-solid sm:rtl:border-slate-75 sm:rtl:dark:border-slate-700/50 gap-1.5 w-fit sm:w-full sm:gap-0 sm:justify-between divide-slate-75 dark:divide-slate-700/50"
+      >
+        <SLA-response-time response-type="FRT" :response-time="firstResponse" />
+        <SLA-response-time response-type="NRT" :response-time="nextResponse" />
+        <SLA-response-time response-type="RT" :response-time="resolutionTime" />
+      </div>
+    </template>
+    <template #actions>
+      <woot-button
+        v-tooltip.top="$t('SLA.FORM.DELETE')"
+        variant="smooth"
+        color-scheme="alert"
+        size="tiny"
+        icon="delete"
+        class-names="grey-btn"
+        :is-loading="isLoading"
+        @click="$emit('click')"
+      />
+    </template>
+  </base-settings-list-item>
+</template>
@@ -0,0 +1,30 @@
+<script setup>
+import BaseSettingsListItem from '../../components/BaseSettingsListItem.vue';
+</script>
+<template>
+  <base-settings-list-item class="opacity-50">
+    <template #title>
+      <div class="w-24 h-[26px] rounded-md bg-slate-50 animate-pulse" />
+    </template>
+    <template #description>
+      <div class="w-64 h-4 mb-0.5 rounded-md bg-slate-50 animate-pulse" />
+      <div class="w-48 h-4 rounded-md bg-slate-50 animate-pulse" />
+    </template>
+    <template #label>
+      <div class="w-32 h-[26px] bg-slate-50 animate-pulse rounded-md" />
+    </template>
+    <template #rightSection>
+      <div
+        class="flex items-center sm:rtl:!border-l-0 sm:rtl:!border-r sm:rtl:border-solid sm:rtl:border-slate-75 sm:rtl:dark:border-slate-700/50 gap-1.5 w-fit sm:w-full sm:gap-0 sm:justify-between"
+      >
+        <div
+          v-for="ii in 3"
+          :key="ii"
+          class="flex justify-end w-1/3 h-full px-4"
+        >
+          <div class="w-32 h-full rounded-md bg-slate-50 animate-pulse" />
+        </div>
+      </div>
+    </template>
+  </base-settings-list-item>
+</template>
@@ -0,0 +1,36 @@
+<script setup>
+defineProps({
+  responseType: {
+    type: String,
+    default: '',
+  },
+  responseTime: {
+    type: String,
+    default: '',
+  },
+});
+</script>
+<template>
+  <div
+    class="flex flex-row items-start w-full h-full gap-1 sm:items-end sm:px-6 sm:py-2 sm:gap-2 sm:flex-col"
+  >
+    <span
+      class="inline-flex items-center gap-1 tracking-[-0.6%] text-sm ltr:pl-1.5 sm:ltr:pl-0 rtl:pr-1.5 sm:rtl:pr-0 text-slate-600 dark:text-slate-300"
+    >
+      <fluent-icon
+        v-tooltip.left="$t(`SLA.LIST.RESPONSE_TYPES.${responseType}`)"
+        size="14"
+        icon="information"
+        type="outline"
+        class="flex-shrink-0 hidden text-sm font-normal sm:flex sm:font-medium text-slate-500 dark:text-slate-500"
+      />
+      {{ $t(`SLA.LIST.RESPONSE_TYPES.SHORT_HAND.${responseType}`) }}
+      <span class="flex sm:hidden">:</span>
+    </span>
+    <span
+      class="text-sm sm:text-2xl font-medium tracking-[-1.5%] text-slate-900 dark:text-slate-25"
+    >
+      {{ responseTime }}
+    </span>
+  </div>
+</template>
@@ -1,18 +1,14 @@
 import { frontendURL } from '../../../../helper/URLHelper';

-const SettingsContent = () => import('../Wrapper.vue');
+const SettingsWrapper = () => import('../SettingsWrapper.vue');
 const Index = () => import('./Index.vue');

 export default {
  routes: [
    {
      path: frontendURL('accounts/:accountId/settings/sla'),
-      component: SettingsContent,
-      props: {
-        headerTitle: 'SLA.HEADER',
-        icon: 'document-list-clock',
-        showNewButton: true,
-      },
+      component: SettingsWrapper,
+      props: {},
      children: [
        {
          path: '',
@@ -30,6 +30,7 @@ import FluentIcon from 'shared/components/FluentIcon/DashboardIcon';
 import VueDOMPurifyHTML from 'vue-dompurify-html';
 import { domPurifyConfig } from '../shared/helpers/HTMLSanitizer';
 import AnalyticsPlugin from '../dashboard/helper/AnalyticsHelper/plugin';
+import resizeDirective from '../dashboard/helper/directives/resize.js';

 Vue.config.env = process.env;

@@ -78,6 +79,7 @@ Vue.component('woot-switch', WootSwitch);
 Vue.component('woot-wizard', WootWizard);
 Vue.component('fluent-icon', FluentIcon);

+Vue.directive('resize', resizeDirective);
 const i18nConfig = new VueI18n({
  locale: 'en',
  messages: i18n,
@@ -4,6 +4,7 @@
    v-else-if="showIcon"
    :size="iconSize"
    :icon="icon"
+    class="flex-shrink-0"
    :class="className"
  />
 </template>
@@ -2,6 +2,8 @@
  "add-circle-outline": "M12 2c5.523 0 10 4.477 10 10s-4.477 10-10 10S2 17.523 2 12 6.477 2 12 2Zm0 1.5a8.5 8.5 0 1 0 0 17 8.5 8.5 0 0 0 0-17ZM12 7a.75.75 0 0 1 .75.75v3.5h3.5a.75.75 0 0 1 0 1.5h-3.5v3.5a.75.75 0 0 1-1.5 0v-3.5h-3.5a.75.75 0 0 1 0-1.5h3.5v-3.5A.75.75 0 0 1 12 7Z",
  "add-outline": "M11.75 3a.75.75 0 0 1 .743.648l.007.102.001 7.25h7.253a.75.75 0 0 1 .102 1.493l-.102.007h-7.253l.002 7.25a.75.75 0 0 1-1.493.101l-.007-.102-.002-7.249H3.752a.75.75 0 0 1-.102-1.493L3.752 11h7.25L11 3.75a.75.75 0 0 1 .75-.75Z",
  "add-solid": "M11.883 3.007 12 3a1 1 0 0 1 .993.883L13 4v7h7a1 1 0 0 1 .993.883L21 12a1 1 0 0 1-.883.993L20 13h-7v7a1 1 0 0 1-.883.993L12 21a1 1 0 0 1-.993-.883L11 20v-7H4a1 1 0 0 1-.993-.883L3 12a1 1 0 0 1 .883-.993L4 11h7V4a1 1 0 0 1 .883-.993L12 3l-.117.007Z",
+  "alarm-on-outline": "m10.95 13.7l-1.425-1.425q-.3-.3-.7-.3t-.7.3q-.3.3-.3.713t.3.712l2.125 2.15q.3.3.7.3t.7-.3l4.25-4.25q.3-.3.3-.712t-.3-.713q-.3-.3-.713-.3t-.712.3L10.95 13.7ZM12 22q-1.875 0-3.512-.713t-2.85-1.924q-1.213-1.213-1.925-2.85T3 13q0-1.875.713-3.513t1.924-2.85q1.213-1.212 2.85-1.924T12 4q1.875 0 3.513.713t2.85 1.925q1.212 1.212 1.925 2.85T21 13q0 1.875-.713 3.513t-1.924 2.85q-1.213 1.212-2.85 1.925T12 22Zm0-9ZM2.05 7.3q-.275-.275-.275-.7t.275-.7L4.9 3.05q.275-.275.7-.275t.7.275q.275.275.275.7t-.275.7L3.45 7.3q-.275.275-.7.275t-.7-.275Zm19.9 0q-.275.275-.7.275t-.7-.275L17.7 4.45q-.275-.275-.275-.7t.275-.7q.275-.275.7-.275t.7.275l2.85 2.85q.275.275.275.7t-.275.7ZM12 20q2.925 0 4.963-2.038T19 13q0-2.925-2.038-4.963T12 6Q9.075 6 7.037 8.038T5 13q0 2.925 2.038 4.963T12 20Z",
+  "alarm-off-outline": "m19.95 17.25l-1.5-1.5q.275-.675.413-1.313T19 13.1q0-2.9-2.05-5T12 6q-.7 0-1.35.113t-1.3.387L7.85 5q.95-.5 1.988-.75T12 4q1.85 0 3.488.7t2.862 1.938q1.225 1.237 1.938 2.887T21 13.1q0 1.125-.275 2.163t-.775 1.987ZM17.7 4.45q-.275-.275-.275-.7t.275-.7q.275-.275.7-.275t.7.275l2.85 2.85q.275.275.275.7t-.275.7q-.275.275-.7.275t-.7-.275L17.7 4.45ZM12 22q-1.85 0-3.488-.7T5.65 19.4q-1.225-1.2-1.938-2.825T3 13.1q0-1.55.463-2.912T4.8 7.7l-.85-.85l-.5.5q-.275.275-.7.275t-.7-.275q-.275-.275-.275-.7t.275-.7l.5-.5L1.4 4.3q-.275-.275-.275-.7t.275-.7q.275-.275.7-.275t.7.275l18.4 18.4q.275.275.275.7t-.275.7q-.275.275-.7.275t-.7-.275l-2.45-2.45q-1.125.825-2.487 1.288T12 22Zm0-1.975q1.05 0 2.05-.325t1.85-.9L6.2 9.15q-.575.875-.887 1.888T5 13.1q0 2.9 2.05 4.913T12 20.025Zm-.95-6.05Zm2.85-2.85Z",
  "alert-outline": "M12 1.996a7.49 7.49 0 0 1 7.496 7.25l.004.25v4.097l1.38 3.156a1.25 1.25 0 0 1-1.145 1.75L15 18.502a3 3 0 0 1-5.995.177L9 18.499H4.275a1.251 1.251 0 0 1-1.147-1.747L4.5 13.594V9.496c0-4.155 3.352-7.5 7.5-7.5ZM13.5 18.5l-3 .002a1.5 1.5 0 0 0 2.993.145l.006-.147ZM12 3.496c-3.32 0-6 2.674-6 6v4.41L4.656 17h14.697L18 13.907V9.509l-.004-.225A5.988 5.988 0 0 0 12 3.496Z",
  "archive-outline": "M19.25 3c.966 0 1.75.784 1.75 1.75v2c0 .698-.408 1.3-1 1.581v9.919A3.75 3.75 0 0 1 16.25 22h-8.5A3.75 3.75 0 0 1 4 18.25V8.332A1.75 1.75 0 0 1 3 6.75v-2C3 3.784 3.784 3 4.75 3h14.5Zm-.75 5.5h-13v9.75a2.25 2.25 0 0 0 2.25 2.25h8.5a2.25 2.25 0 0 0 2.25-2.25V8.5Zm-8.5 3h4a.75.75 0 0 1 .102 1.493L14 13h-4a.75.75 0 0 1-.102-1.493L10 11.5h4-4Zm9.25-7H4.75a.25.25 0 0 0-.25.25v2c0 .138.112.25.25.25h14.5a.25.25 0 0 0 .25-.25v-2a.25.25 0 0 0-.25-.25Z",
  "arrow-chevron-left-outline": "M15 17.898c0 1.074-1.265 1.648-2.073.941l-6.31-5.522a1.75 1.75 0 0 1 0-2.634l6.31-5.522c.808-.707 2.073-.133 2.073.941v11.796Z",
@@ -9,6 +11,7 @@
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