diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/SLAReports.vue b/app/javascript/dashboard/routes/dashboard/settings/reports/SLAReports.vue
index 727974c34..1271d4e63 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/SLAReports.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/SLAReports.vue
@@ -1,5 +1,6 @@
 <template>
   <div class="flex flex-col flex-1 gap-6 p-4 overflow-auto font-inter">
+    <SLA-filters />
     <SLAMetrics
       :hit-rate="slaMetrics.hitRate"
       :no-of-breaches="slaMetrics.numberOfSLABreaches"
@@ -16,11 +17,13 @@
 import { mapGetters } from 'vuex';
 import SLAMetrics from './components/SLA/SLAMetrics.vue';
 import SLATable from './components/SLA/SLATable.vue';
+import SLAFilters from './components/SLA/SLAFilters.vue';
 export default {
   name: 'SLAReports',
   components: {
     SLAMetrics,
     SLATable,
+    SLAFilters,
   },
   data() {
     return {
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/components/SLA/MenuItem.vue b/app/javascript/dashboard/routes/dashboard/settings/reports/components/SLA/MenuItem.vue
new file mode 100644
index 000000000..1786312ab
--- /dev/null
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/components/SLA/MenuItem.vue
@@ -0,0 +1,66 @@
+<template>
+  <div
+    class="menu text-slate-700 dark:text-slate-200 font-medium text-sm h-11 flex items-center hover:bg-slate-50 dark:hover:bg-slate-100"
+    role="button"
+    @click.stop="$emit('click')"
+  >
+    <span
+      v-if="variant === 'label' && option.color"
+      class="label-pill"
+      :style="{ backgroundColor: option.color }"
+    />
+    <thumbnail
+      v-if="variant === 'agent'"
+      :username="option.label"
+      :src="option.thumbnail"
+      :status="option.status"
+      size="20px"
+      class="agent-thumbnail"
+    />
+    <p class="menu-label overflow-hidden whitespace-nowrap text-ellipsis">
+      {{ option.label }}
+    </p>
+  </div>
+</template>
+
+<script>
+import Thumbnail from 'dashboard/components/widgets/Thumbnail.vue';
+export default {
+  components: {
+    Thumbnail,
+  },
+  props: {
+    option: {
+      type: Object,
+      default: () => {},
+    },
+    variant: {
+      type: String,
+      default: 'default',
+    },
+  },
+};
+</script>
+
+<style scoped lang="scss">
+.menu {
+  width: calc(var(--space-mega) * 2);
+  @apply flex items-center flex-nowrap p-1 rounded-sm overflow-hidden cursor-pointer;
+
+  .menu-label {
+    @apply my-0 mx-2 text-xs flex-shrink-0;
+  }
+
+  // &:hover {
+  //   @apply bg-woot-500 dark:bg-woot-500 text-white dark:text-slate-50;
+  // }
+}
+
+.agent-thumbnail {
+  margin-top: 0 !important;
+}
+
+.label-pill {
+  @apply w-4 h-4 rounded-full border border-slate-50 border-solid dark:border-slate-900 flex-shrink-0;
+}
+</style>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/components/SLA/SLAContextMenu.vue b/app/javascript/dashboard/routes/dashboard/settings/reports/components/SLA/SLAContextMenu.vue
new file mode 100644
index 000000000..f4bf4e870
--- /dev/null
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/components/SLA/SLAContextMenu.vue
@@ -0,0 +1,122 @@
+<template>
+  <div
+    class="bg-white dark:bg-slate- rounded-xl border-slate-100 dark:border-slate-900 border-solid border"
+  >
+    <menu-item
+      :option="unreadOption"
+      variant="icon"
+      @click="$emit('mark-as-unread')"
+    />
+    <menu-item-with-submenu :option="priorityConfig">
+      <menu-item
+        v-for="(option, i) in priorityConfig.options"
+        :key="i"
+        :option="option"
+      />
+    </menu-item-with-submenu>
+    <template v-for="option in statusMenuConfig">
+      <menu-item
+        v-if="show(option.key)"
+        :key="option.key"
+        :option="option"
+        variant="icon"
+      />
+    </template>
+    <menu-item
+      v-if="show(snoozeOption.key)"
+      :option="snoozeOption"
+      variant="icon"
+    />
+
+    <menu-item-with-submenu :option="priorityConfig">
+      <menu-item
+        v-for="(option, i) in priorityConfig.options"
+        :key="i"
+        :option="option"
+      />
+    </menu-item-with-submenu>
+  </div>
+</template>
+
+<script>
+import MenuItem from './MenuItem.vue';
+import MenuItemWithSubmenu from './menuItemWithSubmenu.vue';
+import wootConstants from 'dashboard/constants/globals';
+import agentMixin from 'dashboard/mixins/agentMixin';
+import { mapGetters } from 'vuex';
+export default {
+  components: {
+    MenuItem,
+    MenuItemWithSubmenu,
+  },
+  mixins: [agentMixin],
+  data() {
+    return {
+      STATUS_TYPE: wootConstants.STATUS_TYPE,
+      unreadOption: {
+        label: this.$t('CONVERSATION.CARD_CONTEXT_MENU.MARK_AS_UNREAD'),
+        icon: 'mail',
+      },
+      statusMenuConfig: [
+        {
+          key: wootConstants.STATUS_TYPE.RESOLVED,
+          label: this.$t('CONVERSATION.CARD_CONTEXT_MENU.RESOLVED'),
+          icon: 'checkmark',
+        },
+        {
+          key: wootConstants.STATUS_TYPE.PENDING,
+          label: this.$t('CONVERSATION.CARD_CONTEXT_MENU.PENDING'),
+          icon: 'book-clock',
+        },
+        {
+          key: wootConstants.STATUS_TYPE.OPEN,
+          label: this.$t('CONVERSATION.CARD_CONTEXT_MENU.REOPEN'),
+          icon: 'arrow-redo',
+        },
+      ],
+      snoozeOption: {
+        key: wootConstants.STATUS_TYPE.SNOOZED,
+        label: this.$t('CONVERSATION.CARD_CONTEXT_MENU.SNOOZE.TITLE'),
+        icon: 'snooze',
+      },
+      priorityConfig: {
+        key: 'priority',
+        label: this.$t('CONVERSATION.PRIORITY.TITLE'),
+        icon: 'warning',
+        options: [
+          {
+            label: this.$t('CONVERSATION.PRIORITY.OPTIONS.NONE'),
+            key: null,
+          },
+          {
+            label: this.$t('CONVERSATION.PRIORITY.OPTIONS.URGENT'),
+            key: 'urgent',
+          },
+          {
+            label: this.$t('CONVERSATION.PRIORITY.OPTIONS.HIGH'),
+            key: 'high',
+          },
+          {
+            label: this.$t('CONVERSATION.PRIORITY.OPTIONS.MEDIUM'),
+            key: 'medium',
+          },
+          {
+            label: this.$t('CONVERSATION.PRIORITY.OPTIONS.LOW'),
+            key: 'low',
+          },
+        ].filter(item => item.key !== this.priority),
+      },
+    };
+  },
+  computed: {
+    ...mapGetters({}),
+  },
+  methods: {
+    show(key) {
+      // If the conversation status is same as the action, then don't display the option
+      // i.e.: Don't show an option to resolve if the conversation is already resolved.
+      return this.status !== key;
+    },
+  },
+};
+</script>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/components/SLA/SLAFilters.vue b/app/javascript/dashboard/routes/dashboard/settings/reports/components/SLA/SLAFilters.vue
new file mode 100644
index 000000000..6fad9c980
--- /dev/null
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/components/SLA/SLAFilters.vue
@@ -0,0 +1,50 @@
+<template>
+  <div>
+    <woot-button
+      color-scheme="secondary"
+      icon="plus-sign"
+      class="rounded-xl"
+      @click="openContextMenu"
+    >
+      Add filter
+    </woot-button>
+    <woot-context-menu
+      v-if="showContextMenu"
+      ref="menu"
+      :x="contextMenu.x"
+      :y="contextMenu.y"
+      @close="closeContextMenu"
+    >
+      <SLA-context-menu />
+    </woot-context-menu>
+  </div>
+</template>
+
+<script>
+import SLAContextMenu from './SLAContextMenu.vue';
+export default {
+  name: 'SLAFilters',
+  components: {
+    SLAContextMenu,
+  },
+  props: {},
+  data() {
+    return {
+      showContextMenu: false,
+    };
+  },
+  computed: {},
+  methods: {
+    openContextMenu() {
+      this.showContextMenu = true;
+      this.contextMenu = {
+        x: null,
+        y: null,
+      };
+    },
+    closeContextMenu() {
+      this.showContextMenu = false;
+    },
+  },
+};
+</script>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/components/SLA/menuItemWithSubmenu.vue b/app/javascript/dashboard/routes/dashboard/settings/reports/components/SLA/menuItemWithSubmenu.vue
new file mode 100644
index 000000000..ed6d40d55
--- /dev/null
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/components/SLA/menuItemWithSubmenu.vue
@@ -0,0 +1,43 @@
+<template>
+  <div
+    class="text-slate-800 dark:text-slate-100 menu-with-submenu min-width-calc w-full p-1 flex items-center h-7 rounded-md relative bg-white dark:bg-slate-700 justify-between hover:bg-woot-75 cursor-pointer dark:hover:bg-slate-800"
+    :class="!subMenuAvailable ? 'opacity-50 cursor-not-allowed' : ''"
+  >
+    <div class="flex items-center">
+      <p class="my-0 mx-2 text-xs">{{ option.label }}</p>
+    </div>
+    <div
+      v-if="subMenuAvailable"
+      class="submenu bg-white dark:bg-slate-700 p-1 shadow-lg rounded-md absolute left-full top-0 hidden min-h-min max-h-[15rem] overflow-y-auto overflow-x-hidden cursor-pointer"
+    >
+      <slot />
+    </div>
+  </div>
+</template>
+
+<script>
+export default {
+  props: {
+    option: {
+      type: Object,
+      default: () => {},
+    },
+    subMenuAvailable: {
+      type: Boolean,
+      default: true,
+    },
+  },
+};
+</script>
+
+<style scoped lang="scss">
+.menu-with-submenu {
+  min-width: calc(6.25rem * 2);
+
+  &:hover {
+    .submenu {
+      @apply block;
+    }
+  }
+}
+</style>