diff --git a/app/javascript/dashboard/components-next/copilot/Copilot.vue b/app/javascript/dashboard/components-next/copilot/Copilot.vue
index b5a0fb8a7..eb5231b84 100644
--- a/app/javascript/dashboard/components-next/copilot/Copilot.vue
+++ b/app/javascript/dashboard/components-next/copilot/Copilot.vue
@@ -27,7 +27,7 @@ const props = defineProps({
   },
   conversationInboxType: {
     type: String,
-    required: true,
+    default: '',
   },
   assistants: {
     type: Array,
@@ -102,7 +102,7 @@ watch(
       ref="chatContainer"
       class="flex-1 flex px-4 py-4 overflow-y-auto items-start"
     >
-      <div v-if="messages.length" class="space-y-6 flex-1 flex flex-col">
+      <div v-if="messages.length" class="space-y-6 flex-1 flex flex-col w-full">
         <template
           v-for="item in groupedMessages"
           :key="item.type === 'message' ? item.message.id : 'thinking-group'"
diff --git a/app/javascript/dashboard/components-next/copilot/CopilotAssistantMessage.vue b/app/javascript/dashboard/components-next/copilot/CopilotAssistantMessage.vue
index a042fffc7..4fbda0f2e 100644
--- a/app/javascript/dashboard/components-next/copilot/CopilotAssistantMessage.vue
+++ b/app/javascript/dashboard/components-next/copilot/CopilotAssistantMessage.vue
@@ -17,7 +17,7 @@ const props = defineProps({
   },
   conversationInboxType: {
     type: String,
-    required: true,
+    default: '',
   },
 });
 
@@ -46,7 +46,7 @@ const useCopilotResponse = () => {
 
 <template>
   <div class="flex flex-row gap-2">
-    <div class="flex flex-col gap-1 text-n-slate-12">
+    <div class="flex flex-col gap-1 text-n-slate-12 w-full">
       <div class="font-medium text-n-slate-12">{{ $t('CAPTAIN.NAME') }}</div>
       <span v-if="hasEmptyMessageContent" class="text-n-ruby-11">
         {{ $t('CAPTAIN.COPILOT.EMPTY_MESSAGE') }}
@@ -54,11 +54,11 @@ const useCopilotResponse = () => {
       <div
         v-else
         v-dompurify-html="messageContent"
-        class="prose-sm break-words text-n-slate-11"
+        class="prose-sm break-words text-n-slate-11 [&_a]:underline [&_a]:text-n-slate-11 [&_a]:hover:text-n-slate-12"
       />
       <div class="flex flex-row mt-1">
         <Button
-          v-if="!hasEmptyMessageContent"
+          v-if="!hasEmptyMessageContent && false"
           :label="$t('CAPTAIN.COPILOT.USE')"
           faded
           sm
diff --git a/app/javascript/dashboard/components-next/copilot/CopilotEmptyState.vue b/app/javascript/dashboard/components-next/copilot/CopilotEmptyState.vue
index 6be7c6c2f..b4700994c 100644
--- a/app/javascript/dashboard/components-next/copilot/CopilotEmptyState.vue
+++ b/app/javascript/dashboard/components-next/copilot/CopilotEmptyState.vue
@@ -1,24 +1,57 @@
 <script setup>
+import { computed } from 'vue';
 import { useI18n } from 'vue-i18n';
+import { useRoute } from 'vue-router';
 import Icon from '../icon/Icon.vue';
+
 const emit = defineEmits(['useSuggestion']);
-
 const { t } = useI18n();
+const route = useRoute();
 
-const promptOptions = [
-  {
-    label: 'CAPTAIN.COPILOT.PROMPTS.SUMMARIZE.LABEL',
-    prompt: 'CAPTAIN.COPILOT.PROMPTS.SUMMARIZE.CONTENT',
-  },
-  {
-    label: 'CAPTAIN.COPILOT.PROMPTS.SUGGEST.LABEL',
-    prompt: 'CAPTAIN.COPILOT.PROMPTS.SUGGEST.CONTENT',
-  },
-  {
-    label: 'CAPTAIN.COPILOT.PROMPTS.RATE.LABEL',
-    prompt: 'CAPTAIN.COPILOT.PROMPTS.RATE.CONTENT',
-  },
-];
+const routePromptMap = {
+  conversations: [
+    {
+      label: 'CAPTAIN.COPILOT.PROMPTS.SUMMARIZE.LABEL',
+      prompt: 'CAPTAIN.COPILOT.PROMPTS.SUMMARIZE.CONTENT',
+    },
+    {
+      label: 'CAPTAIN.COPILOT.PROMPTS.SUGGEST.LABEL',
+      prompt: 'CAPTAIN.COPILOT.PROMPTS.SUGGEST.CONTENT',
+    },
+    {
+      label: 'CAPTAIN.COPILOT.PROMPTS.RATE.LABEL',
+      prompt: 'CAPTAIN.COPILOT.PROMPTS.RATE.CONTENT',
+    },
+  ],
+  dashboard: [
+    {
+      label: 'High priority conversations',
+      prompt: 'Get me a summary of all high priority open conversations',
+    },
+    {
+      label: 'List contacts',
+      prompt: 'Show me the list of contacts',
+    },
+    {
+      label: 'Summarize articles',
+      prompt: 'List articles that are in draft',
+    },
+  ],
+};
+
+const getCurrentRoute = () => {
+  const path = route.path;
+  if (path.includes('/conversations')) return 'conversations';
+  if (path.includes('/dashboard')) return 'dashboard';
+  if (path.includes('/contacts')) return 'contacts';
+  if (path.includes('/articles')) return 'articles';
+  return 'dashboard';
+};
+
+const promptOptions = computed(() => {
+  const currentRoute = getCurrentRoute();
+  return routePromptMap[currentRoute] || routePromptMap.conversations;
+});
 
 const handleSuggestion = opt => {
   emit('useSuggestion', t(opt.prompt));
diff --git a/app/javascript/dashboard/components/copilot/CopilotContainer.vue b/app/javascript/dashboard/components/copilot/CopilotContainer.vue
index 0d9935c35..42a281aea 100644
--- a/app/javascript/dashboard/components/copilot/CopilotContainer.vue
+++ b/app/javascript/dashboard/components/copilot/CopilotContainer.vue
@@ -5,7 +5,7 @@ import Copilot from 'dashboard/components-next/copilot/Copilot.vue';
 import CopilotActionCableConnector from 'dashboard/helpers/CopilotActionCableConnector';
 import { useMapGetter } from 'dashboard/composables/store';
 import { useUISettings } from 'dashboard/composables/useUISettings';
-
+import { emitter } from 'shared/helpers/mitt';
 const store = useStore();
 const currentUser = useMapGetter('getCurrentUser');
 const assistants = useMapGetter('captainAssistants/getRecords');
@@ -96,6 +96,13 @@ const initializeWebSocket = () => {
           content: data.response.response,
         });
         isCaptainTyping.value = false;
+      } else if (data.type === 'ui_event') {
+        if (data.event === 'ui:linear_ticket_create') {
+          emitter.emit('ui:linear_ticket_create');
+          setTimeout(() => {
+            emitter.emit('ui:linear_ticket_create_data', data.response);
+          }, 100);
+        }
       } else {
         messages.value.push({
           id: new Date().getTime(),
diff --git a/app/javascript/dashboard/components/widgets/conversation/linear/CreateIssue.vue b/app/javascript/dashboard/components/widgets/conversation/linear/CreateIssue.vue
index 5a276cc0f..d39a334fa 100644
--- a/app/javascript/dashboard/components/widgets/conversation/linear/CreateIssue.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/linear/CreateIssue.vue
@@ -10,6 +10,7 @@ import { parseLinearAPIErrorResponse } from 'dashboard/store/utils/api';
 import SearchableDropdown from './SearchableDropdown.vue';
 import { LINEAR_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
 import Button from 'dashboard/components-next/button/Button.vue';
+import { useEmitter } from 'dashboard/composables/emitter';
 
 const props = defineProps({
   conversationId: {
@@ -204,6 +205,12 @@ const createIssue = async () => {
   }
 };
 
+useEmitter('ui:linear_ticket_create_data', data => {
+  formState.title = data.title;
+  formState.description = data.description;
+  formState.priority = data.priority;
+});
+
 onMounted(getTeams);
 </script>
 
diff --git a/app/javascript/dashboard/components/widgets/conversation/linear/index.vue b/app/javascript/dashboard/components/widgets/conversation/linear/index.vue
index 012e43a67..1a4ad39a5 100644
--- a/app/javascript/dashboard/components/widgets/conversation/linear/index.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/linear/index.vue
@@ -10,6 +10,7 @@ import { useTrack } from 'dashboard/composables';
 import { LINEAR_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
 import { parseLinearAPIErrorResponse } from 'dashboard/store/utils/api';
 import Button from 'dashboard/components-next/button/Button.vue';
+import { useEmitter } from 'dashboard/composables/emitter';
 
 const props = defineProps({
   conversationId: {
@@ -94,6 +95,10 @@ watch(
   }
 );
 
+useEmitter('ui:linear_ticket_create', () => {
+  shouldShowPopup.value = true;
+});
+
 onMounted(() => {
   loadLinkedIssue();
 });
diff --git a/enterprise/app/helpers/captain/chat_helper.rb b/enterprise/app/helpers/captain/chat_helper.rb
index a2151f610..390ec6cf8 100644
--- a/enterprise/app/helpers/captain/chat_helper.rb
+++ b/enterprise/app/helpers/captain/chat_helper.rb
@@ -74,7 +74,7 @@ module Captain::ChatHelper
         type: 'tool_calls_start'
       }
     )
-    result = @tool_registry.send(function_name, arguments)
+    result = @tool_registry.send(function_name, arguments.merge('user_id' => @user_id))
     append_tool_response(result, tool_call_id)
     publish_to_stream(
       {
diff --git a/enterprise/app/jobs/captain/process_copilot_message_job.rb b/enterprise/app/jobs/captain/process_copilot_message_job.rb
index 5675f8953..64f293c46 100644
--- a/enterprise/app/jobs/captain/process_copilot_message_job.rb
+++ b/enterprise/app/jobs/captain/process_copilot_message_job.rb
@@ -38,7 +38,7 @@ class Captain::ProcessCopilotMessageJob < ApplicationJob
   end
 
   def generate_chat_response(message, conversation, previous_history)
-    Rails.logger.info("[Captain::ProcessCopilotMessageJob] Generating chat response for conversation_id=#{conversation&.display_id}")
+    Rails.logger.info("[Captain::ProcessCopilotMessageJob] Generating chat response for conversation_id=#{conversation&.display_id}, user_id=#{@user.id}")
     Captain::Copilot::ChatService.new(
       @assistant,
       previous_messages: previous_history || [],
@@ -46,7 +46,8 @@ class Captain::ProcessCopilotMessageJob < ApplicationJob
       additional_info: {
         language: @account.locale_english_name,
         conversation_id: conversation&.display_id,
-        contact_id: conversation&.contact_id
+        contact_id: conversation&.contact_id,
+        user_id: @user.id
       }
     ).generate_response(message)
   end
diff --git a/enterprise/app/services/captain/copilot/chat_service.rb b/enterprise/app/services/captain/copilot/chat_service.rb
index fbb042fcd..bec0682e9 100644
--- a/enterprise/app/services/captain/copilot/chat_service.rb
+++ b/enterprise/app/services/captain/copilot/chat_service.rb
@@ -18,6 +18,8 @@ class Captain::Copilot::ChatService < Llm::BaseOpenAiService
     @language = additional_info[:language] || 'english'
     @conversation_id = additional_info[:conversation_id]
     @contact_id = additional_info[:contact_id]
+    @user_id = additional_info[:user_id]
+    Rails.logger.info("[Captain::Copilot::ChatService::User] user_id: #{@user_id}")
   end
 
   def register_tools
@@ -27,6 +29,8 @@ class Captain::Copilot::ChatService < Llm::BaseOpenAiService
     @tool_registry.register_tool(Captain::Tools::Copilot::SearchArticleService)
     @tool_registry.register_tool(Captain::Tools::Copilot::SearchContactService)
     @tool_registry.register_tool(Captain::Tools::Copilot::SearchConversationService)
+    @tool_registry.register_tool(Captain::Tools::Copilot::SearchLinearService)
+    @tool_registry.register_tool(Captain::Tools::Copilot::CreateLinearTicketsOnUiService)
   end
 
   def build_initial_messages(config)
diff --git a/enterprise/app/services/captain/tools/copilot/create_linear_tickets_on_ui_service.rb b/enterprise/app/services/captain/tools/copilot/create_linear_tickets_on_ui_service.rb
new file mode 100644
index 000000000..fb680629e
--- /dev/null
+++ b/enterprise/app/services/captain/tools/copilot/create_linear_tickets_on_ui_service.rb
@@ -0,0 +1,103 @@
+class Captain::Tools::Copilot::CreateLinearTicketsOnUiService < Captain::Tools::BaseService
+  def name
+    'create_linear_tickets_on_ui'
+  end
+
+  def description
+    'Create linear tickets'
+  end
+
+  def parameters
+    {
+      type: 'object',
+      properties: {
+        account_id: {
+          type: 'number',
+          description: 'The ID of the account to create Linear tickets in'
+        },
+        title: {
+          type: 'string',
+          description: 'Title of the Linear ticket'
+        },
+        description: {
+          type: 'string',
+          description: 'Description of the Linear ticket'
+        },
+        priority: {
+          type: 'number',
+          description: 'Priority of the ticket (0-4)',
+          enum: [0, 1, 2, 3, 4]
+        }
+      },
+      required: %w[account_id title description]
+    }
+  end
+
+  def execute(arguments)
+    account_id = arguments['account_id']
+    title = arguments['title']
+    description = arguments['description']
+    priority = arguments['priority']
+    user_id = arguments['user_id']
+
+    Rails.logger.info do
+      "[CAPTAIN][CreateLinearTickets] account_id: #{account_id}, title: #{title}, description: #{description}, priority: #{priority}, user_id: #{user_id}"
+    end
+
+    return 'Missing required parameters' if account_id.blank? || title.blank? || description.blank?
+
+    account = Account.find_by(id: account_id)
+    return 'Account not found' unless account
+
+    Rails.logger.info do
+      "[CAPTAIN][CreateLinearTickets] Sent action cable message to copilot_#{account_id}_#{user_id}"
+    end
+
+    # Send ActionCable message
+    ActionCable.server.broadcast(
+      "copilot_#{account_id}_#{user_id}",
+      {
+        event: 'copilot.response',
+        data: {
+          response: {
+            account_id: account_id,
+            title: title,
+            description: description,
+            priority: priority
+          },
+          event: 'ui:linear_ticket_create',
+          type: 'ui_event'
+        }
+      }
+    )
+
+    'The suggestion for the ticket is sent successfully to the agent. The agent can now create the ticket.'
+  end
+
+  private
+
+  def format_issue(issue)
+    {
+      id: issue['id'],
+      title: issue['title'],
+      state: issue['state']['name'],
+      priority: format_priority(issue['priority']),
+      assignee: issue['assignee'] ? issue['assignee']['name'] : nil,
+      description: issue['description'],
+      url: issue['url']
+    }
+  end
+
+  def format_priority(priority)
+    return 'No priority' if priority.nil?
+
+    case priority
+    when 0 then 'No priority'
+    when 1 then 'Low'
+    when 2 then 'Medium'
+    when 3 then 'High'
+    when 4 then 'Urgent'
+    else 'Unknown'
+    end
+  end
+end
diff --git a/enterprise/app/services/captain/tools/copilot/search_linear_service.rb b/enterprise/app/services/captain/tools/copilot/search_linear_service.rb
new file mode 100644
index 000000000..301e4716f
--- /dev/null
+++ b/enterprise/app/services/captain/tools/copilot/search_linear_service.rb
@@ -0,0 +1,81 @@
+class Captain::Tools::Copilot::SearchLinearService < Captain::Tools::BaseService
+  def name
+    'search_linear'
+  end
+
+  def description
+    'Search for Linear issues based on a search term'
+  end
+
+  def parameters
+    {
+      type: 'object',
+      properties: {
+        account_id: {
+          type: 'number',
+          description: 'The ID of the account to search Linear issues in'
+        },
+        term: {
+          type: 'string',
+          description: 'The search term to find Linear issues'
+        }
+      },
+      required: %w[account_id term]
+    }
+  end
+
+  def execute(arguments)
+    account_id = arguments['account_id']
+    term = arguments['term']
+
+    Rails.logger.info do
+      "[CAPTAIN][SearchLinear] account_id: #{account_id}, term: #{term}"
+    end
+
+    return 'Missing required parameters' if account_id.blank? || term.blank?
+
+    account = Account.find_by(id: account_id)
+    return 'Account not found' unless account
+
+    linear_service = Integrations::Linear::ProcessorService.new(account: account)
+    result = linear_service.search_issue(term)
+
+    return result[:error] if result[:error]
+
+    issues = result[:data]
+    return 'No issues found, I should try another similar search term' if issues.blank?
+
+    total_count = issues.length
+
+    <<~RESPONSE
+      Total number of issues: #{total_count}
+      #{issues.map { |issue| format_issue(issue) }.join("\n---\n")}
+    RESPONSE
+  end
+
+  private
+
+  def format_issue(issue)
+    <<~ISSUE
+      Title: #{issue['title']}
+      ID: #{issue['id']}
+      State: #{issue['state']['name']}
+      Priority: #{format_priority(issue['priority'])}
+      #{issue['assignee'] ? "Assignee: #{issue['assignee']['name']}" : 'Assignee: Unassigned'}
+      #{issue['description'].present? ? "\nDescription:\n#{issue['description']}" : ''}
+    ISSUE
+  end
+
+  def format_priority(priority)
+    return 'No priority' if priority.nil?
+
+    case priority
+    when 0 then 'No priority'
+    when 1 then 'Low'
+    when 2 then 'Medium'
+    when 3 then 'High'
+    when 4 then 'Urgent'
+    else 'Unknown'
+    end
+  end
+end